WEBVTT 1 00:00:05.160 --> 00:00:10.439 Ripped off news you don't have. 2 00:00:13.119 --> 00:00:18.320 Run just as fast as we can. Shooter's gonna help come. 3 00:00:19.879 --> 00:00:25.679 This is the Troubleshooter Show. No Tom Martino, Welcome, welcome, 4 00:00:25.719 --> 00:00:27.359 my friends, to the only show of us can. We're 5 00:00:27.359 --> 00:00:32.119 here to solve problems, answer questions, take your complaints. Really, 6 00:00:32.159 --> 00:00:33.920 we just want to make your life a little bit better. 7 00:00:33.960 --> 00:00:37.799 You've been ripped off, taken advantage of this, my friends, 8 00:00:38.560 --> 00:00:40.359 is the show for you. You call three oh three 9 00:00:40.399 --> 00:00:43.359 Martino or three oh three seven one, three eight, two 10 00:00:43.399 --> 00:00:45.840 five five. We got two lines open right now. You'll 11 00:00:45.840 --> 00:00:48.159 get right through. We got a lot going on. I've 12 00:00:48.200 --> 00:00:54.079 got Deputy Dimitri, I've got Deputy Dollar, and I have 13 00:00:54.280 --> 00:00:57.359 got I haven't seen you forever. What's your name again? 14 00:00:58.359 --> 00:01:02.320 What is your name again? Oh it's Chopper, Deputy Chopper, Chopper. 15 00:01:02.359 --> 00:01:04.519 You haven't been in for a couple months. Man, How 16 00:01:04.519 --> 00:01:06.359 are you been doing well? 17 00:01:06.400 --> 00:01:08.280 I was sick for one month, but I'm okay. 18 00:01:08.319 --> 00:01:10.799 Now that's a long time. You feel better. I feel 19 00:01:10.799 --> 00:01:13.439 real good. You look good. Yeah, glad to hear that. 20 00:01:13.519 --> 00:01:15.920 So we got plenty of deputies to fight for you today. 21 00:01:16.319 --> 00:01:20.000 Any updates real quick, guys, anything exciting? Okay, go ahead? 22 00:01:20.000 --> 00:01:23.439 Deputy Chopper last week, Mark, I don't know if you 23 00:01:23.519 --> 00:01:24.519 were here on a Tuesday. 24 00:01:25.359 --> 00:01:26.079 I don't recall. 25 00:01:26.200 --> 00:01:29.439 Probably, Well, we had a gentleman that called in with 26 00:01:29.519 --> 00:01:32.400 a washing machine and he was going to use Seers 27 00:01:32.799 --> 00:01:35.439 to repair it, and it was seven hundred dollars to 28 00:01:35.519 --> 00:01:36.120 repair it. 29 00:01:36.760 --> 00:01:38.480 And I got the case. 30 00:01:38.640 --> 00:01:40.920 I talked to the gentleman and I said, you know what, 31 00:01:41.560 --> 00:01:43.879 I've checked a lot of box stores, and you can 32 00:01:43.959 --> 00:01:47.799 buy a brand new washer for how much? For less 33 00:01:47.799 --> 00:01:50.280 than seven hundred, for less than seven hundred, And he 34 00:01:50.359 --> 00:01:52.079 was going to spend seven hundred. Was it a pretty 35 00:01:52.120 --> 00:01:53.840 old washer? Sixteen years? 36 00:01:54.000 --> 00:01:57.799 Well, funny enough, sixteen years, yes, so it wouldn't be 37 00:01:57.840 --> 00:01:59.480 worth putting one hundred bucks in. 38 00:01:59.719 --> 00:02:02.120 Well, for some reason he got a hold of Seers 39 00:02:02.200 --> 00:02:04.560 and they said, send back the parts, We'll give you 40 00:02:04.560 --> 00:02:07.239 you your seven hundred, and I'm going to go buy 41 00:02:07.239 --> 00:02:08.400 a new washing machine. 42 00:02:08.439 --> 00:02:12.280 Chopper, I couldnot believe for the life of me that Sears, 43 00:02:12.360 --> 00:02:15.000 first of all, is still around. I thought they were 44 00:02:15.039 --> 00:02:18.599 completely gone. Mark, It's not Sears. I know this company 45 00:02:18.680 --> 00:02:20.479 they more. No, they just bought. 46 00:02:20.520 --> 00:02:23.840 It's some service company that bought the name Seis, brought 47 00:02:23.919 --> 00:02:29.039 the intellectual property. Yeah, just like craftsmen exactly. So it's 48 00:02:29.039 --> 00:02:30.879 got nothing to do with Sears as we used to know. 49 00:02:30.960 --> 00:02:34.280 It not a shame you think of. Like I go 50 00:02:34.400 --> 00:02:38.520 back to Wards, Montgomery Wards. My grandfather actually worked there 51 00:02:38.520 --> 00:02:41.800 a million years ago. And then we had, of course Sears, 52 00:02:41.960 --> 00:02:43.400 and then there was another big one. 53 00:02:43.520 --> 00:02:45.560 Ken Moore was another Seis that was. 54 00:02:45.479 --> 00:02:49.039 Another Seers name. But what was another big box or 55 00:02:49.080 --> 00:02:50.960 these catalog stores? It went away? 56 00:02:51.120 --> 00:02:52.840 Did you say service merchandise yet? 57 00:02:52.919 --> 00:02:56.159 Oh that's gone, you guys remember, like the world's largest. 58 00:02:56.479 --> 00:03:01.080 Actually service merchandise was interesting because they would sell music, 59 00:03:01.680 --> 00:03:04.520 they would sell computer stuff, they would sell a lot 60 00:03:04.560 --> 00:03:07.360 of stuff. How about Spiegels was that it? What the 61 00:03:07.400 --> 00:03:09.599 hell's Spiegels? Out east? 62 00:03:09.719 --> 00:03:13.479 There was a catalog, wasn't. Yeah there's catalog with. 63 00:03:13.800 --> 00:03:16.080 I don't remember that one. I mean it sounds familiar, 64 00:03:16.120 --> 00:03:19.360 but I don't remember it. God, it's just our world 65 00:03:19.439 --> 00:03:23.159 has changed. Amazon's changed a lot. I don't think Macy's. 66 00:03:23.159 --> 00:03:25.159 I think they're closing a ton of stores this year. 67 00:03:25.240 --> 00:03:27.800 Oh yeah, they're shutting down the one over there by Stapleton. 68 00:03:28.199 --> 00:03:30.840 You know, I bought just the other day. I buy 69 00:03:30.879 --> 00:03:34.360 almost all my clothes and Suzanne can acknowledge this. In fact, 70 00:03:34.360 --> 00:03:39.000 the last thing I bought outside Confirm, I don't know. Yeah, 71 00:03:39.039 --> 00:03:42.879 the last thing outside of Costco or closed outside of 72 00:03:42.960 --> 00:03:45.080 Costco would be Sam's Club. So I mean that's it. 73 00:03:45.319 --> 00:03:48.240 But listen, I bought a pair of Lucky jeans. Okay, 74 00:03:48.599 --> 00:03:50.719 you go to Macy's. How much your Luckies? I don't know. 75 00:03:50.800 --> 00:03:52.280 I mean, are they even still a thing? 76 00:03:52.479 --> 00:03:53.039 Yeah they are. 77 00:03:53.080 --> 00:03:55.919 I mean they're like one hundred bucks. Yeah, they're like 78 00:03:55.960 --> 00:03:58.120 twenty bucks at Costco. Come on, I mean, how do 79 00:03:58.240 --> 00:04:01.080 these people even How does nord'st them to even survive? 80 00:04:01.439 --> 00:04:04.400 Who buys jeans for seventy dollars a pair? That's crazy? 81 00:04:04.599 --> 00:04:07.400 Uh? The person to my left, the person to my 82 00:04:07.560 --> 00:04:12.360 left my wife, which is crazy. Three oh three seven 83 00:04:12.439 --> 00:04:14.479 one three a two five five. I got to warn 84 00:04:14.520 --> 00:04:17.120 everybody out there on something. Then I promised Randyo, go 85 00:04:17.160 --> 00:04:19.839 to you first. We got some lines open. Three oh 86 00:04:19.920 --> 00:04:25.720 three seven one three a two five five. So the 87 00:04:25.800 --> 00:04:30.839 people here in Colorado, and I mean are government officials. 88 00:04:31.800 --> 00:04:34.360 Does everybody know what Tabor is? I know everybody in 89 00:04:34.399 --> 00:04:37.279 this room is. So there's probably about three billion that'll 90 00:04:37.319 --> 00:04:40.600 be really refunded to the people of Colorado. And it 91 00:04:40.639 --> 00:04:44.120 happens every year. So what's crazy is this guy sent 92 00:04:44.160 --> 00:04:47.600 me an article and I looked it up. It's on 93 00:04:47.759 --> 00:04:52.879 Fox thirty one local Fox, and Monday was the first 94 00:04:52.959 --> 00:04:58.560 day the IRS could start accepting tax returns in Colorado. 95 00:04:58.720 --> 00:05:01.680 Check this out. Tell me what you guys think of this. 96 00:05:02.240 --> 00:05:05.439 If you want to participate in the TABOR refund, and 97 00:05:05.519 --> 00:05:08.839 the TABOR refund for anybody here is going to be 98 00:05:09.040 --> 00:05:12.040 anywhere from like seven hundred dollars, depending on how much 99 00:05:12.079 --> 00:05:15.240 money you make or how much you file on your taxes, 100 00:05:16.120 --> 00:05:19.879 all the way up to say, thirteen hundred dollars. So 101 00:05:20.000 --> 00:05:22.160 that's about typical. I think that's about what it was 102 00:05:22.240 --> 00:05:26.959 last year. You got to check a box on there. Now, Yeah, 103 00:05:27.000 --> 00:05:29.160 you have to opt into it. You have to opt 104 00:05:29.199 --> 00:05:33.319 into the table refund. Tell me that's not sneaky. Why 105 00:05:33.560 --> 00:05:37.120 what other reason who out there filing taxes would be like, 106 00:05:37.160 --> 00:05:40.560 you know what, I don't want to opt in to 107 00:05:40.680 --> 00:05:41.519 TABOR this year. 108 00:05:41.680 --> 00:05:44.399 Yeah, my suggestion is you've got to opt into the 109 00:05:44.839 --> 00:05:45.959 whole income tax thing. 110 00:05:46.000 --> 00:05:46.519 How about that? 111 00:05:47.079 --> 00:05:47.360 Well? 112 00:05:47.399 --> 00:05:50.480 Why though, isn't that that would be great? But why 113 00:05:50.480 --> 00:05:52.439 would you want to opt into TABOR? Is there any 114 00:05:52.480 --> 00:05:56.839 other reason besides who would possibly say no, I want 115 00:05:57.079 --> 00:05:58.360 Polish to keep the money. 116 00:05:58.439 --> 00:06:00.800 Oh, nobody's going to say that the state is trying 117 00:06:00.839 --> 00:06:01.279 to keep. 118 00:06:01.160 --> 00:06:03.959 The money from people who didn't know that they have 119 00:06:04.000 --> 00:06:05.160 to opt into that refund. 120 00:06:06.160 --> 00:06:08.519 It's just insane, man, I just can't play. 121 00:06:08.600 --> 00:06:09.439 It's pretty dirty. 122 00:06:09.560 --> 00:06:12.639 It's very dirty. It's a dirty trick, and you would 123 00:06:12.720 --> 00:06:15.000 think they would just stop doing that. I mean, it's 124 00:06:15.079 --> 00:06:18.720 like we voted for Tabor, it passed, and now it's 125 00:06:18.839 --> 00:06:22.120 just a total issue. Hey, Brooke White just joined us 126 00:06:22.240 --> 00:06:25.160 Red Rocks rs Brook. How's the solar business going? 127 00:06:26.079 --> 00:06:27.399 It's pretty wild right now? 128 00:06:27.720 --> 00:06:30.399 Why why is it wild? That's crazy? I would think 129 00:06:30.600 --> 00:06:33.040 it's slow this time of year, it's cold out. 130 00:06:33.399 --> 00:06:36.000 Well, with the Trump administration coming on, there's a lot 131 00:06:36.040 --> 00:06:38.360 of folks that have no idea what's going on with 132 00:06:38.439 --> 00:06:40.800 the federal tax credits or the grant programs or any 133 00:06:40.800 --> 00:06:41.399 of that stuff. 134 00:06:41.439 --> 00:06:43.319 So I think I have a meeting. 135 00:06:43.120 --> 00:06:45.240 Every three days trying to figure out what the next 136 00:06:45.240 --> 00:06:45.879 pathway is. 137 00:06:46.120 --> 00:06:48.639 Well, what is it at this very second? I mean 138 00:06:48.680 --> 00:06:51.360 none of the tax credits have gone away yet, right. 139 00:06:51.680 --> 00:06:54.519 No, everything's expected to stay, and the grants are actually 140 00:06:54.560 --> 00:06:57.560 expected to stay. So they just extended when we can 141 00:06:58.439 --> 00:06:59.319 file applications. 142 00:06:59.319 --> 00:07:01.800 So that happened yesterday. Actually wow. 143 00:07:01.920 --> 00:07:03.920 Yeah, so a lot of people were really nervous about it, 144 00:07:03.959 --> 00:07:05.680 but it's actually turning out to be a really great 145 00:07:05.720 --> 00:07:06.639 thing for the solar space. 146 00:07:06.720 --> 00:07:08.879 He was talking about more than anything was probably the 147 00:07:08.959 --> 00:07:12.240 electric cars that might be gone the tax credits. And 148 00:07:12.279 --> 00:07:14.759 I'm not saying you're an expert on that, but I mean, 149 00:07:14.839 --> 00:07:18.800 I assume he has said that. But he never said 150 00:07:18.800 --> 00:07:20.839 anything about the solar credits going away. 151 00:07:21.120 --> 00:07:24.279 No, not at all, and in fact just assumed it exactly. 152 00:07:24.319 --> 00:07:26.600 And it feels like they might actually strengthen them. So 153 00:07:26.639 --> 00:07:28.279 you might be right about the ev vehicles. I have 154 00:07:28.279 --> 00:07:30.920 no idea, but for solar itself, they're actually looking really great. 155 00:07:31.160 --> 00:07:33.600 So explain the grants. Is that's still going on for 156 00:07:33.680 --> 00:07:34.600 commercial stuff? 157 00:07:34.800 --> 00:07:37.120 Yeah, they actually open up a new grant, So you 158 00:07:37.199 --> 00:07:39.639 have one that's going to cover twenty percent, and then 159 00:07:39.639 --> 00:07:41.439 you still have the other one that covers fifty percent. 160 00:07:41.480 --> 00:07:43.480 So you could actually put both of them together if 161 00:07:43.480 --> 00:07:44.040 you wanted to. 162 00:07:44.160 --> 00:07:46.360 So seventy percent right there just. 163 00:07:46.360 --> 00:07:48.319 In grants, let alone the other, and. 164 00:07:48.279 --> 00:07:50.079 Then what would you have in tax credits. 165 00:07:50.639 --> 00:07:53.120 You would still get the normal sixty four percent, So 166 00:07:53.480 --> 00:07:56.279 thirty percent in your federal itc ten percent in your 167 00:07:56.279 --> 00:07:59.319 domestic and then twenty three point nine on year depreciation. 168 00:07:59.720 --> 00:08:02.519 Oh my god, So can you possibly still get an 169 00:08:02.680 --> 00:08:06.560 entire commercial system paid for? Does Colorado have any grants? 170 00:08:06.879 --> 00:08:10.360 They do have grants, but they're mostly tied to like nonprofits, 171 00:08:10.439 --> 00:08:13.759 so folks that wouldn't benefit from the tax credits. 172 00:08:14.079 --> 00:08:16.639 But they do have battery incentives. 173 00:08:16.959 --> 00:08:19.399 What does that mean, oh, for to add onto the system, 174 00:08:19.680 --> 00:08:20.279 just batteries. 175 00:08:20.360 --> 00:08:22.240 Yeah, they don't, uh, the solar part of it. 176 00:08:22.319 --> 00:08:24.319 They just make sure the utility company has to give 177 00:08:24.319 --> 00:08:26.720 you retail value for it, but they do give you 178 00:08:26.920 --> 00:08:28.360 credit back if you get a battery. 179 00:08:28.439 --> 00:08:31.439 So how much how much? Right now? If it's a 180 00:08:31.480 --> 00:08:35.799 commercial system, can someone expect to get paid for all in? 181 00:08:37.679 --> 00:08:40.000 If they're doing a grant, they can get anywhere from 182 00:08:40.039 --> 00:08:42.559 one hundred and eight percent to one hundred and fifty 183 00:08:42.559 --> 00:08:43.159 percent of it. 184 00:08:43.159 --> 00:08:45.120 Covered one hundred and fifty percent. 185 00:08:45.240 --> 00:08:47.320 Yeah, So if the project costs one hundred thousand dollars, 186 00:08:47.360 --> 00:08:48.480 you're talking about getting paid one. 187 00:08:48.480 --> 00:08:50.879 Hundred and eight to one hundred and fifty just depending. 188 00:08:50.480 --> 00:08:53.240 On what the solar system is benefited. 189 00:08:53.480 --> 00:08:55.879 We've got to dig into that because people when we 190 00:08:55.919 --> 00:08:57.879 talk about that in the spots for you, they think 191 00:08:57.919 --> 00:09:01.279 it's unbelievable. The fact, the fact you could own a 192 00:09:01.360 --> 00:09:05.080 quad plex or even a duplex, or any commercial property 193 00:09:05.360 --> 00:09:08.039 and literally get money in your pocket to put a 194 00:09:08.080 --> 00:09:10.840 solar system up. If you get one hundred and fifty percent? 195 00:09:10.879 --> 00:09:13.559 Am I not crazy? You would actually get money into 196 00:09:13.600 --> 00:09:15.519 your pocket or at least tax credits. 197 00:09:15.600 --> 00:09:18.000 Yeah, not only that, but let's say you've got tenants. 198 00:09:18.080 --> 00:09:20.240 Now you can charge the tenants what Excel has been doing. 199 00:09:20.279 --> 00:09:21.519 So it's a really good revenue. 200 00:09:21.440 --> 00:09:24.679 YEA, all of a sudden, you're your own Letle Electric company. Yeah, 201 00:09:24.679 --> 00:09:26.879 it's just hard to believe. Hey, Randy, what's going on? 202 00:09:27.519 --> 00:09:27.600 What? 203 00:09:28.159 --> 00:09:29.440 Whoa is this? Tom? 204 00:09:29.759 --> 00:09:29.840 No? 205 00:09:30.000 --> 00:09:31.840 This is Mark, Randy. What's going on? Man? 206 00:09:32.679 --> 00:09:37.399 Okay? Man? My mother and thirty other families before my 207 00:09:37.519 --> 00:09:41.559 mother's case came to bar on a probate case in 208 00:09:41.600 --> 00:09:45.679 a Raffles County with Judge Timothy L. Fase. He's famous 209 00:09:45.720 --> 00:09:48.679 for this, He's got priors. He did thirty other families 210 00:09:48.720 --> 00:09:53.759 before that. Anyway, he stole all my inheritance on the 211 00:09:53.840 --> 00:09:57.600 sol air of my mother and father's will. And I 212 00:09:57.720 --> 00:09:59.840 was old two hundred and forty seven, thousand. 213 00:10:00.159 --> 00:10:04.679 My dad's hey, Randy, where did this happen here? 214 00:10:05.600 --> 00:10:08.360 Oh? When did this at twenty eleven? But now the 215 00:10:08.440 --> 00:10:11.000 transcripts are missing from both cases, But. 216 00:10:11.000 --> 00:10:14.200 It's twenty eleven. I mean, what are you expecting? How 217 00:10:14.200 --> 00:10:16.840 are you expecting us to help you from something in 218 00:10:16.879 --> 00:10:19.799 twenty eleven? I just want to set expectations here. 219 00:10:20.360 --> 00:10:24.240 Well, he kept doing that until he retired in twenty fifteen. 220 00:10:24.679 --> 00:10:27.159 Judge phasing in a Rapo County. 221 00:10:27.440 --> 00:10:30.320 So you're saying the judge, the judge was in cahoots 222 00:10:30.360 --> 00:10:30.960 with who. 223 00:10:32.240 --> 00:10:38.480 With the court appointed lawyer, probate lawyer named Marco Sayette. 224 00:10:38.919 --> 00:10:42.240 So between the judge and Marco, they took your mom's 225 00:10:42.279 --> 00:10:46.240 inheritance and just basically stole it. Is that your accusation, 226 00:10:47.440 --> 00:10:47.919 that is? 227 00:10:48.200 --> 00:10:51.519 And I got the judge phasing with even my mom 228 00:10:51.600 --> 00:10:54.559 having an attorney at her own probate hearing, and I 229 00:10:54.600 --> 00:10:57.960 told him you're violating in their rights under sixth eighth important. 230 00:10:57.919 --> 00:10:59.639 All right, hold on a second, Randy, I got to 231 00:10:59.679 --> 00:11:02.559 take to break. I'll bring you up after this. But honestly, man, 232 00:11:02.679 --> 00:11:05.240 that was a lot to swallow. We got to dive 233 00:11:05.240 --> 00:11:07.399 into that. Uh, right after this. 234 00:11:12.120 --> 00:11:15.399 Go with a sure thing Denver's best roofer Excel Roofing 235 00:11:15.519 --> 00:11:18.159 dot com. You don't pay a cent until you're content. 236 00:11:21.519 --> 00:11:24.720 Time for an insurance check up free, no obligation. In comparison, 237 00:11:24.840 --> 00:11:28.399 call Compass Insurance paying too much your coverage at dozens 238 00:11:28.399 --> 00:11:31.120 of insurance companies find out now three O three seven 239 00:11:31.159 --> 00:11:33.519 to seven to one help. You'll think you're his only 240 00:11:33.600 --> 00:11:36.080 customer when you choose Frank durand the real estate Man 241 00:11:36.120 --> 00:11:39.519 dot com to list your home with Remax Alliance three 242 00:11:39.559 --> 00:11:41.679 oh three nine two zero sixteen twenty two. 243 00:11:41.960 --> 00:11:45.840 All right, three O three seven one three A two 244 00:11:45.879 --> 00:11:48.120 five five. We have some lines opening. You've been ripped 245 00:11:48.120 --> 00:11:51.320 off or taken advantage of, maybe a bad contractor a 246 00:11:51.320 --> 00:11:56.279 bad landlord, honestly, pretty much anything. The diversity of our 247 00:11:56.679 --> 00:12:01.840 diversity of our phone calls is quite amazing. Over the years, 248 00:12:01.879 --> 00:12:04.120 we had one person we helped actually get a liver. 249 00:12:04.679 --> 00:12:09.240 If that doesn't sound crazy, Hey, Dimitri, what's the craziest 250 00:12:09.279 --> 00:12:10.159 case you've worked on? 251 00:12:11.240 --> 00:12:11.440 Hm? 252 00:12:12.320 --> 00:12:14.159 And yeah, I'm going to be asking you guys too, 253 00:12:14.240 --> 00:12:17.279 the craziest one. And then what do you like working on? 254 00:12:17.440 --> 00:12:20.399 I mean, like, I know Deputy Bow who's listening. He 255 00:12:20.519 --> 00:12:22.559 likes plumbing stuff because that's what he did forever. He 256 00:12:22.600 --> 00:12:25.519 had a plumbing company, so hvac, et cetera. 257 00:12:26.399 --> 00:12:29.240 Yeah, you know, I think this isn't very crazy. But 258 00:12:29.279 --> 00:12:32.120 I think that my favorite case so far is helping 259 00:12:32.200 --> 00:12:34.360 bo with a Justin Garcia case. 260 00:12:34.679 --> 00:12:35.840 That's an interesting one. 261 00:12:35.919 --> 00:12:36.159 Yeah. 262 00:12:36.200 --> 00:12:40.279 So Justin finally got served with a lawsuit, and so 263 00:12:40.440 --> 00:12:44.440 this is now in o'l passo District Court. But Hollington 264 00:12:44.480 --> 00:12:47.080 Law Firm is representing the consumer, Carol, Do. 265 00:12:47.159 --> 00:12:48.679 They have money to actually go after? 266 00:12:49.200 --> 00:12:49.480 Well? 267 00:12:49.960 --> 00:12:52.360 I hope there's something, but I don't know. I mean, 268 00:12:52.399 --> 00:12:55.919 typically when people steal money, or allegedly steal money, it's 269 00:12:55.919 --> 00:12:58.960 not so they can buy stocks, you know, It's because 270 00:12:58.960 --> 00:12:59.960 they needed for something else. 271 00:13:00.000 --> 00:13:04.639 Oh of course, So Randy, Randy. 272 00:13:04.600 --> 00:13:06.720 That's gonna happen. Yes, sir, I'm here. 273 00:13:06.600 --> 00:13:09.080 Yeah, you got it. Yeah, so focus a little bit here, man. 274 00:13:09.159 --> 00:13:12.919 So in twenty fifteen, what exactly happened is that when 275 00:13:12.960 --> 00:13:15.919 the court date was or was that in twenty eleven. 276 00:13:16.480 --> 00:13:19.919 Court cases twenty eleven, and I got the day it 277 00:13:20.039 --> 00:13:23.639 was filed by my sister, and I got the court number, 278 00:13:23.759 --> 00:13:26.320 the case numbers, okay, but for you too. 279 00:13:26.600 --> 00:13:30.320 Yeah. So in twenty eleven, though, who open probate your sister. 280 00:13:31.639 --> 00:13:34.840 Yes, she tried to be my mom's guarding inservitor to 281 00:13:34.960 --> 00:13:37.360 save the money because my mom liked going to bingo 282 00:13:37.840 --> 00:13:40.360 and she also liked going to the slot twenty five 283 00:13:40.399 --> 00:13:44.080 cent slot machines up in Blackhawk at Pitzerro's Casino. And 284 00:13:44.159 --> 00:13:46.799 my sister was on the wheel at the time. My 285 00:13:47.120 --> 00:13:50.799 little brother, my two sisters and me and then my 286 00:13:50.960 --> 00:13:54.759 sister had gone to my dad's nursing home. Take right here, 287 00:13:55.080 --> 00:13:58.320 and he had dementia. And she took one of his 288 00:13:58.440 --> 00:14:01.559 three checkbooks out the deal out of his drawer at 289 00:14:01.600 --> 00:14:02.360 the nursing home. 290 00:14:02.399 --> 00:14:05.240 It fits Simmons, your mother or your sister who took it? 291 00:14:05.399 --> 00:14:09.039 My sister took to one of the three checkbooks. 292 00:14:09.080 --> 00:14:10.039 And what did she do? 293 00:14:10.960 --> 00:14:15.799 She uh, goes straight. Yes, she turned around and wrote, 294 00:14:16.679 --> 00:14:18.720 had my dad sign a blank piece of papers. 295 00:14:18.759 --> 00:14:22.080 Okay, but hold Brandy, hold on, Randy, Randy, I don't 296 00:14:22.080 --> 00:14:24.519 I don't need to go like through the entire four 297 00:14:24.600 --> 00:14:27.720 course dinner. Okay, here's what I'm trying to ask. Did 298 00:14:27.759 --> 00:14:34.879 your sister steal from your parents? 299 00:14:30.600 --> 00:14:37.679 Yeah, brand forty seven thousand, she. 300 00:14:37.759 --> 00:14:40.919 Stole the Okay, son, Randy, hold on, So your sister 301 00:14:41.000 --> 00:14:44.960 stole from your parents. Well the court did too well, 302 00:14:44.960 --> 00:14:48.320 hold on, but how much did your so your sister 303 00:14:48.480 --> 00:14:52.919 was in cahoots with the court and the attorney exactly so, 304 00:14:53.120 --> 00:14:55.480 and what did she do? What did she convince the 305 00:14:55.559 --> 00:14:58.799 judge to do? Did the will say, you've got some money? 306 00:14:58.840 --> 00:15:01.360 Because I assume this entire her phone call is you 307 00:15:01.399 --> 00:15:02.480 didn't get your share? 308 00:15:03.360 --> 00:15:07.519 Yeah, I'm the sole error after my sister got investigated 309 00:15:07.559 --> 00:15:12.840 when she filed the guardian and conservatory petition to be 310 00:15:12.919 --> 00:15:16.279 my mom and dad's guardian and conservator, so my mom 311 00:15:16.320 --> 00:15:18.720 wouldn't blow the money. And she knew. I didn't courage 312 00:15:18.759 --> 00:15:25.480 my mom to blow the money, you know, damn it, Doug. 313 00:15:25.519 --> 00:15:27.600 I swear to god, you're going in and out like 314 00:15:27.679 --> 00:15:30.080 you're taking the phone and moving it four feet away 315 00:15:30.080 --> 00:15:31.039 from you. 316 00:15:31.840 --> 00:15:34.360 I'm sorry, I just get out of a car from 317 00:15:34.360 --> 00:15:35.519 a medical vizard of. 318 00:15:36.480 --> 00:15:38.840 Just keep the phone, Just keep the home, Just keep 319 00:15:38.879 --> 00:15:40.799 the phone in the right place. So they go to 320 00:15:40.879 --> 00:15:45.039 court in twenty eleven. Your sister opens probate. She hires 321 00:15:45.080 --> 00:15:46.159 an attorney, yes or no? 322 00:15:47.679 --> 00:15:48.240 No? 323 00:15:48.240 --> 00:15:51.120 No, Yeah, she hired her own attorney. Yeah, Norm mccampbell. 324 00:15:51.159 --> 00:15:55.639 That'kay right, Okay, So she hires him and then they 325 00:15:55.679 --> 00:15:58.159 go to court. And what does the judge ultimately say, 326 00:15:58.200 --> 00:15:59.559 she gets all the money or what? 327 00:16:00.600 --> 00:16:04.720 No, the judge ultimately said, you took your dad's checkbook 328 00:16:04.799 --> 00:16:08.480 handed over to your mom's lawyer right now, okay, and 329 00:16:09.200 --> 00:16:12.039 you owed two hundred and forty seven thousand dollars to 330 00:16:12.039 --> 00:16:14.279 the sole era of the will, which is me. 331 00:16:15.120 --> 00:16:17.080 So you were the only one in the will. 332 00:16:18.159 --> 00:16:21.320 Yep. So after my mom found out my sister stole 333 00:16:21.399 --> 00:16:24.120 that money, my mom cut out my little brother and 334 00:16:24.159 --> 00:16:25.080 both sisters. 335 00:16:25.240 --> 00:16:27.360 But all the money was gone at this point, is 336 00:16:27.360 --> 00:16:28.399 that correct? 337 00:16:29.279 --> 00:16:34.720 No, all the money was still you know a guardian 338 00:16:34.759 --> 00:16:38.080 conservator that they pointed in a Rappo County on my 339 00:16:38.120 --> 00:16:40.480 mom's case, named Jeanette Goodwin. 340 00:16:40.720 --> 00:16:43.080 Why didn't you get the money? At that point? 341 00:16:44.200 --> 00:16:46.919 Nobody would give me any money, But you just said. 342 00:16:46.720 --> 00:16:48.440 You were the only one in the will and the 343 00:16:48.480 --> 00:16:51.559 money was still there being held in trust. How come 344 00:16:51.600 --> 00:16:52.720 you didn't get the money? 345 00:16:53.600 --> 00:16:59.320 Because the guardian conservator and the judge and Marcoschayette and 346 00:16:59.360 --> 00:17:03.159 then and the psychologists who passed my mom twice and 347 00:17:03.200 --> 00:17:06.640 then plunked their third time, had judge hoping told him 348 00:17:06.720 --> 00:17:10.599 that if he doesn't plunk my mom, we'll never get 349 00:17:10.599 --> 00:17:14.440 another court appointment. But the Guardian conservators and that good 350 00:17:14.480 --> 00:17:17.119 went along with the judge and the other characters Markushayat, 351 00:17:17.240 --> 00:17:21.720 and then they had control over the money. The guardian conservator. 352 00:17:21.200 --> 00:17:24.000 Did okay, So you didn't okay? So when did your 353 00:17:24.039 --> 00:17:24.920 mom pass away? 354 00:17:26.039 --> 00:17:27.319 Twenty fourteen? 355 00:17:27.519 --> 00:17:29.640 And then what happened to the money at that point? 356 00:17:29.680 --> 00:17:31.440 Did they burn through it? What happened? 357 00:17:32.240 --> 00:17:35.759 Yeah, they sold the four hundred thousand dollars condo for 358 00:17:36.039 --> 00:17:41.119 fifty three thousand dollars and they gave me forty two 359 00:17:41.240 --> 00:17:45.519 thousand of it period null one point two million that 360 00:17:45.680 --> 00:17:48.680 was saved in that four hundred thousand dollars condos that 361 00:17:48.799 --> 00:17:52.160 they sold for fifty three fifty two thousand. They gave 362 00:17:52.160 --> 00:17:55.400 me forty three thousand, that's what it was total. And 363 00:17:55.559 --> 00:17:58.920 I signed it, had to sign the paper saying that 364 00:17:58.920 --> 00:18:01.559 that I'm paid in full. But I put my name 365 00:18:01.599 --> 00:18:04.160 on there. Before I put my name on the line, 366 00:18:04.319 --> 00:18:09.160 I said, I'm signing this document under the rest sign 367 00:18:09.240 --> 00:18:11.680 my name, and then I wrote, I'm owed one point 368 00:18:11.680 --> 00:18:12.480 two million dollars. 369 00:18:12.559 --> 00:18:15.240 Yeah, none of that's gonna matter. But here's where we're 370 00:18:15.279 --> 00:18:18.400 at now. I mean let's say everything you're saying is correct, 371 00:18:18.599 --> 00:18:22.119 and at this point, everybody in the entire system is 372 00:18:22.160 --> 00:18:25.599 against you, right, I mean literally, the judge, everybody. There's 373 00:18:25.599 --> 00:18:28.000 no one not against you at this point, right. 374 00:18:28.279 --> 00:18:29.119 Right, I got one. 375 00:18:29.559 --> 00:18:31.319 Let's just say all of that's correct. 376 00:18:31.359 --> 00:18:32.079 State senator. 377 00:18:33.160 --> 00:18:37.000 Oh and the state senator is involved? No, she's on 378 00:18:37.160 --> 00:18:41.039 my side, my ally, okay? And what is the state story? 379 00:18:41.079 --> 00:18:43.599 What does the state senator say about all this? And 380 00:18:43.880 --> 00:18:46.519 just I know, I'm gonna wish I never asked you this, 381 00:18:46.640 --> 00:18:49.960 But how did a state senator become involved? 382 00:18:51.039 --> 00:18:55.039 Because enough complaints were made and she ended up getting 383 00:18:55.160 --> 00:18:58.160 back at than thirty some families before they took my 384 00:18:58.240 --> 00:19:02.720 mother's money. The hearing with a when't even judge pays one? 385 00:19:02.880 --> 00:19:04.880 And what did she do? What did she? What did 386 00:19:04.920 --> 00:19:07.400 the senator do for you? Did she look into the case? 387 00:19:07.640 --> 00:19:11.000 Did she hire an attorney a special prosecutor? What did 388 00:19:11.039 --> 00:19:12.279 she do or he do? 389 00:19:12.440 --> 00:19:12.519 What? 390 00:19:13.039 --> 00:19:16.759 She took all my information and she started trying to 391 00:19:16.759 --> 00:19:19.480 get money back from the thirty some families that came 392 00:19:19.559 --> 00:19:22.440 up before my mom's case and get the money back 393 00:19:22.480 --> 00:19:25.079 from me. And to date, she only got the money 394 00:19:25.079 --> 00:19:28.359 back for one family and they get ripped off for 395 00:19:28.480 --> 00:19:29.519 millions of dollars. 396 00:19:29.440 --> 00:19:31.640 And how did they get and where did that money 397 00:19:31.640 --> 00:19:33.640 come from? Where did they get that money for that 398 00:19:33.680 --> 00:19:34.359 one person? 399 00:19:35.160 --> 00:19:38.200 Well, they lived and asking the people. So when you 400 00:19:38.279 --> 00:19:41.559 live and ask and you have money, So. 401 00:19:41.480 --> 00:19:43.480 When you live and ask when you have money. But 402 00:19:43.599 --> 00:19:46.720 I guess I'm saying where did they get it? Was 403 00:19:46.759 --> 00:19:49.680 it in was someone? Was it in trust somewhere? 404 00:19:50.880 --> 00:19:51.000 Uh? 405 00:19:51.079 --> 00:19:54.680 Yeah, it was With Janiette Goodwin, the same task to characters. 406 00:19:54.839 --> 00:19:57.680 Is there anything I could google to get more information 407 00:19:57.839 --> 00:20:01.119 on these thirty people that a parent? We're all involved 408 00:20:01.160 --> 00:20:01.920 in the same thing. 409 00:20:02.000 --> 00:20:04.319 You were, Hey, let's call the state senator. 410 00:20:05.119 --> 00:20:06.920 Well what would I google to see? 411 00:20:06.920 --> 00:20:07.079 Though? 412 00:20:07.440 --> 00:20:08.559 Would Okay? 413 00:20:08.640 --> 00:20:10.599 Hold on? Hold on? I got an idea. I want 414 00:20:10.599 --> 00:20:13.160 to get Dan McKenzie on and see if he knows 415 00:20:13.200 --> 00:20:19.000 anything about this judge, this senator, this conservator and. 416 00:20:18.799 --> 00:20:20.319 The statute of limitations. 417 00:20:20.359 --> 00:20:22.599 Well that, of course, that's where this is all going 418 00:20:22.680 --> 00:20:25.319 to come down to. It's ten years later. But for 419 00:20:25.400 --> 00:20:27.799 the life of me, I don't know if this is 420 00:20:27.920 --> 00:20:31.759 absolutely crazy or if there's something there. I mean, honest 421 00:20:31.839 --> 00:20:34.839 to God, I mean everybody in the world. But then 422 00:20:34.880 --> 00:20:37.240 when he said there was twenty nine or thirty other 423 00:20:37.319 --> 00:20:40.519 people involved. That perked up my ears a little bit, 424 00:20:40.920 --> 00:20:43.920 especially if we can find something on it. Hold on. 425 00:20:49.039 --> 00:20:52.279 Go with a sure thing Denver's Best roofer Excel Roofing 426 00:20:52.400 --> 00:20:53.000 dot com. 427 00:20:53.039 --> 00:20:55.039 You don't pay a cent until you're content. 428 00:20:58.400 --> 00:21:01.960 Time for an insurance check up, no obligation comparison call 429 00:21:02.079 --> 00:21:05.400 Compass Insurance paying too much your coverage at dozens of 430 00:21:05.400 --> 00:21:08.079 insurance companies find out now three all three seven to 431 00:21:08.160 --> 00:21:10.960 seven to one help. You'll think you're his only customer 432 00:21:11.000 --> 00:21:13.240 when you choose Frank durand the real estate Man dot 433 00:21:13.279 --> 00:21:16.559 com to list your home with Remax Alliance three all 434 00:21:16.640 --> 00:21:20.039 three nine two zero sixteen twenty two all right three 435 00:21:20.119 --> 00:21:20.680 all three. 436 00:21:20.559 --> 00:21:22.759 Seven one three A two five five. I just got 437 00:21:22.759 --> 00:21:25.480 to put this all together to talk to Dan mackenzie. 438 00:21:25.519 --> 00:21:27.319 He's on a referral list to refer a list dot 439 00:21:27.400 --> 00:21:31.119 com when it comes to Will's probate anything like that. 440 00:21:31.319 --> 00:21:33.319 I mean, he's our go to guy. Hey Dan, how 441 00:21:33.319 --> 00:21:33.799 are you doing? 442 00:21:33.839 --> 00:21:34.000 Man? 443 00:21:34.720 --> 00:21:35.000 Great? 444 00:21:35.039 --> 00:21:35.279 Are you? 445 00:21:35.680 --> 00:21:35.799 Uh? 446 00:21:35.839 --> 00:21:38.319 I'm doing pretty good. Listen. I don't want to get 447 00:21:38.319 --> 00:21:40.960 into the weeds on this because I think you're going 448 00:21:41.039 --> 00:21:43.279 to be able to answer the real question. But basically, 449 00:21:43.519 --> 00:21:48.079 in twenty eleven. According to the caller Randy, everybody was 450 00:21:48.119 --> 00:21:52.720 going after his mom's money, and in twenty eleven someone 451 00:21:53.200 --> 00:21:59.000 I think his sister basically became her conservator and was 452 00:21:59.039 --> 00:22:04.200 over her healthy other things, and bottom line, in twenty eleven, 453 00:22:04.759 --> 00:22:09.240 the money was put somewhere, and in twenty fourteen or fifteen, 454 00:22:09.319 --> 00:22:13.359 the mother died, and the person on the phone, Randy 455 00:22:13.960 --> 00:22:18.720 is saying, between the corrupt attorney, the corrupt sister, the 456 00:22:18.799 --> 00:22:22.720 corrupt judge, and other people, I mean, everybody was corrupt. 457 00:22:23.079 --> 00:22:27.640 He ended up only getting forty thousand dollars instead of 458 00:22:27.720 --> 00:22:30.839 like over a million dollars. So just to just to 459 00:22:31.039 --> 00:22:33.519 put it like that, and if he wants to correct 460 00:22:33.519 --> 00:22:35.240 me on any of that, I don't think it's gonna 461 00:22:35.279 --> 00:22:39.720 matter because that was twenty fourteen and fifteen. Is there 462 00:22:39.839 --> 00:22:45.279 anything anybody can do, including Randy, to go back ten 463 00:22:45.440 --> 00:22:49.920 years to do anything about it. If everything was correct, 464 00:22:50.200 --> 00:22:53.759 the judge, everybody was against him, and everybody was in 465 00:22:53.839 --> 00:22:56.880 kohudes to get the money, but him, is there anything 466 00:22:56.920 --> 00:23:00.759 you can do ten years later, we probably can. 467 00:23:00.680 --> 00:23:03.039 Look at the file and see there should be reports 468 00:23:03.079 --> 00:23:05.160 from the conservatorship. I mean the fact that there was 469 00:23:05.200 --> 00:23:07.599 a conservativeship usually part of that is a reporting at 470 00:23:07.680 --> 00:23:09.960 least once a year and what's been spent and received. 471 00:23:10.000 --> 00:23:12.279 So there should be those reports should still be somewhere. 472 00:23:13.319 --> 00:23:15.880 But yeah, the fact that there was a conservatorship probably 473 00:23:15.960 --> 00:23:19.279 makes it a little bit more challenging because there are 474 00:23:19.359 --> 00:23:22.240 all these notification requirements and people get told what's going 475 00:23:22.279 --> 00:23:25.000 on and all that kind of stuff. So if Randy 476 00:23:25.039 --> 00:23:27.079 can prove, hey, I was supposed to be on the 477 00:23:27.119 --> 00:23:30.519 list of people that was notified about what was happening, 478 00:23:30.559 --> 00:23:32.640 and I was not on that list, you know, maybe 479 00:23:32.680 --> 00:23:35.440 there is some avenue to get in there. But that'd 480 00:23:35.440 --> 00:23:37.200 be something that'd be something to discover that. 481 00:23:37.400 --> 00:23:40.680 Hey, Dan, there was another thing he brought up. He 482 00:23:40.880 --> 00:23:44.400 said that he found doing research. He got in touch. 483 00:23:44.480 --> 00:23:46.559 I'm going to bring him up here. Hey, who was 484 00:23:46.599 --> 00:23:49.920 his senator? Randy? What senator did you reach out to? 485 00:23:50.920 --> 00:23:56.200 The senator's name is Senator Laurel Woods, the Republicly. 486 00:23:55.720 --> 00:23:57.920 Okay, hold on, that's all I needed. That's all I needed. 487 00:23:58.240 --> 00:24:02.759 So apparently a carently Dan a lore would Senator law 488 00:24:02.839 --> 00:24:06.000 Woods at the time looked into it and she uncovered 489 00:24:06.039 --> 00:24:09.480 that this what the same judge who was involved in 490 00:24:09.640 --> 00:24:14.039 all of these other thirty thirty plus people getting ripped off. 491 00:24:14.119 --> 00:24:18.519 The faint Timothy L. Phasing. In fact, he's in an 492 00:24:18.599 --> 00:24:24.160 article in the Denver Post of July thirty first, twenty fifteen, 493 00:24:24.720 --> 00:24:26.920 and it's he's on the front page and then the 494 00:24:26.960 --> 00:24:30.519 third page, and it tells about him and a probate 495 00:24:30.559 --> 00:24:35.480 boyer named Camera Palmer that both were under investigation for 496 00:24:35.720 --> 00:24:39.440 ripping off families. I guess the article right now, Well, hold. 497 00:24:39.279 --> 00:24:41.640 On, that's yeah, but the article still goes ten years 498 00:24:41.720 --> 00:24:45.119 out of curiosity. Where did that investigation go? Was there 499 00:24:45.200 --> 00:24:48.839 ever an arrest? Was there ever restitution? Did anything become 500 00:24:48.880 --> 00:24:49.200 of it? 501 00:24:49.440 --> 00:24:53.960 Absolutely nothing? Okay, hold on by, like yeah, like a 502 00:24:54.079 --> 00:24:56.960 fat Hall. They slid by and got away with it 503 00:24:57.359 --> 00:24:57.839 so far? 504 00:24:58.079 --> 00:25:00.480 So, Dan, have you heard of any of those people? 505 00:25:01.960 --> 00:25:06.200 I have not. I have not. Okay, good one. First. 506 00:25:06.680 --> 00:25:11.759 See the problem here is, well, look, I'm just okay, Randy. 507 00:25:11.759 --> 00:25:13.720 Hold on, Dan, I'm just going to ask you this 508 00:25:13.759 --> 00:25:16.960 straight up. If he called you off air, besides probably 509 00:25:17.000 --> 00:25:19.799 never talking to me again, what would you tell him 510 00:25:19.839 --> 00:25:23.319 to do if he called you? If he called you 511 00:25:23.400 --> 00:25:26.119 off air and said, hey, what can you do to help? 512 00:25:26.160 --> 00:25:29.279 And he engaged with you? I mean, what what would 513 00:25:29.319 --> 00:25:31.680 you do first, I mean, honestly, or is it not 514 00:25:31.799 --> 00:25:34.119 even worth the call. I'm trying to figure out a 515 00:25:34.200 --> 00:25:37.119 route for this guy because it has been ten years. 516 00:25:37.319 --> 00:25:39.599 But if some of this stuff is true and he 517 00:25:39.680 --> 00:25:42.079 only ended up, Randy, how much do you think you 518 00:25:42.079 --> 00:25:43.240 should have gotten? Total? 519 00:25:44.440 --> 00:25:47.519 One point two million plus a four hundred thousand dollars 520 00:25:47.519 --> 00:25:50.839 condo in a Rapo County with Judge Fazing and the 521 00:25:51.000 --> 00:25:54.680 judge and Adams. 522 00:25:52.160 --> 00:25:55.160 Can Randy, Randy, I just wanted to ask that. So 523 00:25:55.240 --> 00:25:57.799 one point six million, right, No. 524 00:25:57.920 --> 00:26:02.359 One point two million and a four hundred thousand dollars condom. 525 00:26:02.480 --> 00:26:08.279 Okay, I'm okay, I get it. So, Dan, if he 526 00:26:08.400 --> 00:26:12.759 called you up, what would you even would you engage 527 00:26:12.759 --> 00:26:13.400 with him? 528 00:26:14.599 --> 00:26:15.039 We would? 529 00:26:15.279 --> 00:26:17.119 You know, we could, like I said, we could go 530 00:26:17.200 --> 00:26:20.160 back into the court system and just see what's available. 531 00:26:20.200 --> 00:26:21.839 As far as the file goes, it seems like it 532 00:26:21.839 --> 00:26:25.480 should be available, but you know that things will be 533 00:26:25.519 --> 00:26:27.960 sealed because it is a conservative ship, so they don't 534 00:26:28.000 --> 00:26:30.960 just let everyone look at that and write out any restriction. 535 00:26:31.039 --> 00:26:32.559 So that's an issue that we'd have to get over. 536 00:26:32.559 --> 00:26:35.400 But I'm pretty confident we could. Uh, you know, the 537 00:26:35.400 --> 00:26:37.880 bigger issue is something you probably talk a lot about 538 00:26:37.880 --> 00:26:40.480 which is winning a lawsuit is half the battle. I 539 00:26:40.640 --> 00:26:43.759 meany we pursue this thing, and then you know, you 540 00:26:44.160 --> 00:26:46.559 win everything, Randy, and get exactly what you want as 541 00:26:46.559 --> 00:26:47.720 far as the court goes. 542 00:26:48.039 --> 00:26:49.480 And let me let me. 543 00:26:51.079 --> 00:26:51.480 Brandy. 544 00:26:51.599 --> 00:26:54.720 Let him listen, Randy, here's how he was going to 545 00:26:54.799 --> 00:26:57.160 finish at Just let us talk. He was going to 546 00:26:57.200 --> 00:27:01.480 finish like, even if you get a judgment, where do 547 00:27:01.559 --> 00:27:02.559 you think the money is? 548 00:27:05.079 --> 00:27:06.319 God the only knows. 549 00:27:08.079 --> 00:27:10.839 So I guess what I'm saying is, do you want 550 00:27:10.880 --> 00:27:14.000 to spend And I'm gonna exaggerate here if you had it, 551 00:27:14.279 --> 00:27:17.200 would you spend one hundred thousand dollars to get a 552 00:27:17.279 --> 00:27:20.839 million dollar judgment? But the other parties don't have the 553 00:27:20.920 --> 00:27:23.440 million dollars, so you end up getting nothing. 554 00:27:25.799 --> 00:27:29.160 Well, Judge Basin's got the money, and there's no stature 555 00:27:29.160 --> 00:27:33.279 of limitation in forgery in the Colorado statutory Here's. 556 00:27:33.039 --> 00:27:35.680 What I'm gonna do. Here's what I'm going to suggest, Randy, 557 00:27:35.720 --> 00:27:39.079 Honest to God, you know what something's there. Listen. I 558 00:27:39.160 --> 00:27:42.119 might think you're a little off base. I'm not exactly 559 00:27:42.160 --> 00:27:46.200 sure what happened. Generally speaking, when everybody and their mother 560 00:27:46.440 --> 00:27:50.319 is involved, there is some issues there. But honestly, if 561 00:27:50.359 --> 00:27:54.000 there's newspaper articles and everything you're talking about, and this 562 00:27:54.200 --> 00:27:56.960 judge was part of it, there might be some money 563 00:27:56.960 --> 00:27:59.799 to go after. So I'm going to suggest you call Dan. 564 00:28:00.279 --> 00:28:03.920 Dan when you talk about a conservativeship in unsealing it, 565 00:28:04.160 --> 00:28:07.039 I mean basically, you go and petition the court and 566 00:28:07.440 --> 00:28:10.400 that's like literally a case right there in order to 567 00:28:10.400 --> 00:28:11.920 get it open. Correct. 568 00:28:12.720 --> 00:28:15.079 It could be yeah, or maybe there's some way for 569 00:28:15.160 --> 00:28:18.000 me to appears as an attorney in that case. Nokay, 570 00:28:18.119 --> 00:28:21.400 access those documents, but I'd have to I'd have to 571 00:28:21.400 --> 00:28:22.359 look in at that a little bit. 572 00:28:22.480 --> 00:28:22.680 Yeah. 573 00:28:23.200 --> 00:28:26.599 The bottom line is, Randy, I want you to call Dan, 574 00:28:26.759 --> 00:28:28.920 honest to goodness, I want you to call Dan and 575 00:28:29.000 --> 00:28:31.920 talk to him, and then you know, follow up with us. 576 00:28:32.559 --> 00:28:36.680 Dan McKenzie eight three three co plans. Dan, As always, 577 00:28:36.680 --> 00:28:39.640 I appreciate you coming on and anybody out there, Honestly, 578 00:28:39.720 --> 00:28:42.400 if you just need a simple will or you know, 579 00:28:42.640 --> 00:28:47.039 a complicated trust or a simple trust, or you don't know, 580 00:28:47.200 --> 00:28:49.920 probably more importantly, you don't know exactly what you need. 581 00:28:49.960 --> 00:28:52.880 Maybe you just add kids, maybe you just got remarried, 582 00:28:52.920 --> 00:28:55.079 now you have a blended family. I mean There's so 583 00:28:55.240 --> 00:28:58.440 many different reasons to call Dan. Some of his stuff 584 00:28:58.480 --> 00:29:02.119 is actually flat rate pricing, which I love. He'll sit 585 00:29:02.160 --> 00:29:04.000 with you, he'll talk to you, he'll tell you what 586 00:29:04.039 --> 00:29:06.799 you need, and he'll tell you how much. At Stan McKenzie, 587 00:29:06.880 --> 00:29:10.920 he's our expert right here eight three three co plans 588 00:29:11.319 --> 00:29:16.240 eight three three co plans or coplans dot Co. Randy, 589 00:29:16.319 --> 00:29:19.119 please get in touch with Dan and then follow up 590 00:29:19.160 --> 00:29:22.039 with us on the air. Anna and Dougs, you guys 591 00:29:22.039 --> 00:29:24.759 are up next right here on the Troubleshooter Show. 592 00:29:29.880 --> 00:29:33.119 Go with a sure thing Denver's Best roofer Excel Roofing 593 00:29:33.240 --> 00:29:35.880 dot com. You don't pay a cent until you're content. 594 00:29:37.440 --> 00:29:42.440 Wait time for an insurance checkup free, no obligation. In comparison, 595 00:29:42.559 --> 00:29:46.119 call Compass Insurance paying too much your coverage at dozens 596 00:29:46.119 --> 00:29:48.839 of insurance companies find out now three oh three seven 597 00:29:48.960 --> 00:29:51.759 seven to one help. You'll think you're his only customer 598 00:29:51.799 --> 00:29:54.079 when you choose Frank durand the real estate Man dot 599 00:29:54.079 --> 00:29:57.440 com to list your home with Remax Alliance three oh 600 00:29:57.440 --> 00:30:01.440 three nine two zero sixteen twenty two. 601 00:30:01.960 --> 00:30:04.039 All right, three oh three seven one three A two 602 00:30:04.079 --> 00:30:07.200 five five. We got some lines open three zero three Martino, 603 00:30:07.240 --> 00:30:09.799 you've been ripped off or just need some advice. Hey Doug, 604 00:30:09.880 --> 00:30:11.079 what's going on with you? 605 00:30:12.920 --> 00:30:13.319 All right? 606 00:30:13.720 --> 00:30:15.799 This is kind of a follow up coffee yesterday. 607 00:30:15.839 --> 00:30:18.240 I'm sure I was that asked if I had. 608 00:30:18.160 --> 00:30:21.039 Sent for a small claim corder to ask if I 609 00:30:21.039 --> 00:30:24.119 had sent out a letter to let the renters know 610 00:30:24.279 --> 00:30:28.160 they would not get their deposit back, and I reginally 611 00:30:28.279 --> 00:30:30.119 said no. But then I told this to my wife 612 00:30:30.200 --> 00:30:32.640 and she said no, you said, well it is out. 613 00:30:33.079 --> 00:30:35.759 Yeah, you pretty much have to if you don't either 614 00:30:35.880 --> 00:30:39.359 refund the deposit. And this goes down to the actual lease. 615 00:30:39.640 --> 00:30:42.759 It's either sixty days or I think it can be 616 00:30:42.839 --> 00:30:45.920 extended to ninety days. In a written lease, it might 617 00:30:45.960 --> 00:30:49.000 be thirty and sixty. But if you don't send it back, 618 00:30:49.039 --> 00:30:52.279 they can actually go for trouble damages of not receiving it. 619 00:30:53.319 --> 00:30:55.359 So I did send it out and found the copy 620 00:30:55.400 --> 00:30:59.079 of the stapework on the computer and really outside, so 621 00:30:59.200 --> 00:31:01.359 I know I did that paper out and I'd say 622 00:31:01.400 --> 00:31:04.759 a scent that certified melt to make sure they did 623 00:31:04.880 --> 00:31:05.519 get Hey. 624 00:31:05.400 --> 00:31:07.519 Doug, you got to catch me up a little bit, 625 00:31:07.559 --> 00:31:09.240 though I think I missed this call. I was on 626 00:31:09.359 --> 00:31:11.839 all day yesterday. But I don't recall this. So you 627 00:31:11.960 --> 00:31:15.119 kicked them, you kicked them out, or you gave them Actually, 628 00:31:15.119 --> 00:31:17.119 I think I do remember this. You actually put up 629 00:31:17.119 --> 00:31:19.039 a ten or thirty day notice, right. 630 00:31:19.000 --> 00:31:21.839 I did a thirty day notice. They kept being late, 631 00:31:21.960 --> 00:31:24.880 pain rant shart three weeks late, and I said, this 632 00:31:25.000 --> 00:31:27.359 is nothing that I kept getting complaints from HOA on 633 00:31:27.400 --> 00:31:30.160 them as well. Yeah, noise and garbage and so forth. 634 00:31:30.440 --> 00:31:32.880 I've got to be done with this. Yeah, after there's 635 00:31:32.880 --> 00:31:35.880 so much damage was done, I said, it's going to 636 00:31:35.960 --> 00:31:38.799 take me a year to recover from the damages. 637 00:31:38.839 --> 00:31:41.079 So hey, give me an idea of the damages in 638 00:31:41.119 --> 00:31:43.279 your unit. Was it like, was it a house, was 639 00:31:43.279 --> 00:31:45.920 it a duplex? Was it a condo? What is it? 640 00:31:45.920 --> 00:31:49.440 It's a town home? So I upstairs and downstairs a 641 00:31:49.519 --> 00:31:53.559 little bar one thousand square footed. But they both the 642 00:31:53.640 --> 00:31:56.359 husband and wife had anger issues because there is they 643 00:31:56.480 --> 00:31:59.240 broke every single door in the house, including the storm door. 644 00:31:59.400 --> 00:32:02.839 You mean like get them down pretty much. 645 00:32:02.920 --> 00:32:05.200 There was holes in the door where a fist would go, 646 00:32:05.720 --> 00:32:07.400 hold the door where a foot would go. 647 00:32:08.240 --> 00:32:09.480 That doesn't that doesn't matter. 648 00:32:09.480 --> 00:32:11.400 If it was the bathroom doors, closet door. 649 00:32:11.880 --> 00:32:15.039 How many doors did they ruin like every door, pretty much. 650 00:32:16.039 --> 00:32:21.160 Literally everything, what else except for the the sink? 651 00:32:22.240 --> 00:32:23.400 How do you ruin a sink? 652 00:32:24.640 --> 00:32:28.640 They bust well, not only did they chip up the sink. 653 00:32:28.519 --> 00:32:29.839 Like a ceramic sink. 654 00:32:30.480 --> 00:32:36.680 Yeah, they busted off the the sink handles off, at 655 00:32:36.799 --> 00:32:37.640 least one of them. 656 00:32:37.799 --> 00:32:39.720 Do you think they did that on purpose? Is this 657 00:32:39.920 --> 00:32:40.680 like after the game? 658 00:32:42.799 --> 00:32:45.079 I gave thirty days then some of the damage I 659 00:32:45.079 --> 00:32:51.079 think they probably had done somewhere the long line, I'm stupid. 660 00:32:51.200 --> 00:32:53.880 I'll take the blame. I didn't check up on them 661 00:32:53.880 --> 00:32:54.759 on a regular basis. 662 00:32:54.759 --> 00:32:56.440 How long? How long were they in there? 663 00:32:56.720 --> 00:32:58.240 They were actually there for four years? 664 00:32:58.319 --> 00:33:00.599 Did they screw you during COVID? Did you get paid? 665 00:33:01.319 --> 00:33:03.880 They paid me and that's what they paid me late, 666 00:33:04.119 --> 00:33:06.720 but they always paid me, so I put up with it. Yeah, 667 00:33:06.880 --> 00:33:10.000 but after so much time after COVID was over, they 668 00:33:10.039 --> 00:33:11.960 still wouldn't pay me on time, and they kept making 669 00:33:11.960 --> 00:33:13.039 it later and later later. 670 00:33:13.119 --> 00:33:14.880 So this is it's gotta be so hard to be 671 00:33:14.920 --> 00:33:16.400 a landlord in this state now. 672 00:33:16.680 --> 00:33:19.680 So I got out for partly that reason. 673 00:33:19.759 --> 00:33:22.640 So they pack up, they leave. After you put up 674 00:33:22.680 --> 00:33:26.079 the notice to vacate the property, and you go in there, 675 00:33:26.160 --> 00:33:28.680 you see all the damage. What's the dollar amount of 676 00:33:28.720 --> 00:33:33.880 the damage roughly roughly? Yeah, don't go crazy? 677 00:33:33.920 --> 00:33:35.880 What is they claim all of it? Because of what 678 00:33:35.920 --> 00:33:38.400 we call it is? I can't claim carpet. I mean 679 00:33:38.400 --> 00:33:42.839 the carpet was just destroyed. Yeah, and it's so bad. 680 00:33:42.839 --> 00:33:46.400 I had personally take the carpet out before new carpetonstallers 681 00:33:46.440 --> 00:33:46.920 would come in. 682 00:33:47.039 --> 00:33:49.359 They wouldn't even pull it out. 683 00:33:49.119 --> 00:33:49.400 It was. 684 00:33:49.640 --> 00:33:50.759 It's stunk too bad. 685 00:33:51.160 --> 00:33:54.079 That's unbelievable. Can you imagine a carpet guy coming in, 686 00:33:54.160 --> 00:33:56.559 Suzanne and saying, Oh, this stinks so bad, you're gonna 687 00:33:56.599 --> 00:33:59.200 have to pull it out. That's nasty. What did it 688 00:33:59.319 --> 00:34:00.680 stink from to they have pets? 689 00:34:02.119 --> 00:34:05.200 They apparently did not have pets, so I'm not sure 690 00:34:05.440 --> 00:34:06.799 what if they had. 691 00:34:06.839 --> 00:34:09.760 Stunk from them? Hold on, hold on, man, hold on. 692 00:34:09.840 --> 00:34:11.920 I want to get into the small claims aspect of 693 00:34:11.960 --> 00:34:15.039 it after this. Three oh three Martino, two lines open, 694 00:34:15.159 --> 00:34:41.679 three oh three Martino. 695 00:34:30.400 --> 00:34:33.639 Go with a sure thing Denver's Best roofer Excel roofing 696 00:34:33.760 --> 00:34:34.360 dot com. 697 00:34:34.400 --> 00:34:36.400 You don't pay a cent until you're content. 698 00:34:39.800 --> 00:34:42.960 Time for an insurance check up, free no obligation comparison 699 00:34:43.119 --> 00:34:46.679 call Compass insurance paying too much your coverage at dozens 700 00:34:46.679 --> 00:34:49.400 of insurance companies. Find Out Now three oh three seven 701 00:34:49.400 --> 00:34:51.760 to seven to one help. You'll think you're his only 702 00:34:51.840 --> 00:34:54.320 customer when you choose Frank durand the real estate Man 703 00:34:54.360 --> 00:34:57.760 dot com to list your home with Remax Alliance three 704 00:34:57.840 --> 00:35:00.880 oh three nine two zero sixteen twenty two. 705 00:35:05.400 --> 00:35:10.679 Ripped off News need advice? Who you don't have? 706 00:35:12.920 --> 00:35:13.199 Come? 707 00:35:13.360 --> 00:35:15.320 Run in just as fast as we can. 708 00:35:16.599 --> 00:35:19.360 Shooter's gonna help coming man. 709 00:35:20.119 --> 00:35:24.920 This is the Troubleshooter Show Now, Tom Martinez, welcome my 710 00:35:24.960 --> 00:35:27.480 friends to the only show if it's gad. We're here 711 00:35:27.480 --> 00:35:31.360 to solve problems, answer questions, take complaints, make your life 712 00:35:31.400 --> 00:35:34.079 a little bit better, educate you, teach you how to 713 00:35:34.119 --> 00:35:36.800 save money, and really help you with any problem you have. 714 00:35:36.880 --> 00:35:40.760 We have a list of experts, attorneys, contractors, and just 715 00:35:40.880 --> 00:35:44.079 great people, including Dennis for that matter at referral list 716 00:35:44.159 --> 00:35:46.599 dot com. One of our referral Lists dot Com members 717 00:35:46.639 --> 00:35:48.760 is in today with us Brooke White, and we're going 718 00:35:48.840 --> 00:35:51.440 to talk about solar How to get a free system, 719 00:35:51.480 --> 00:35:54.920 How to get a solar system that you can actually 720 00:35:54.960 --> 00:35:57.639 not only get paid for, but start making money on 721 00:35:58.119 --> 00:36:00.400 from day one. And I know everybody's like there's no 722 00:36:00.440 --> 00:36:04.800 way that's impossible. I'm telling you it's absolutely true, and 723 00:36:04.880 --> 00:36:07.239 we're going to dig into that. Please join us on YouTube. 724 00:36:07.239 --> 00:36:09.800 By the way, you can go to YouTube dot com 725 00:36:10.199 --> 00:36:13.679 type in Troubleshooter Network. You'll see us. We're live. You 726 00:36:13.679 --> 00:36:16.239 can actually watch past shows. You get to hear us 727 00:36:16.320 --> 00:36:19.639 during the breaks talk about other things, sometimes stuff we 728 00:36:19.679 --> 00:36:22.960 can't talk about on these wonderful airwaves. Susanne. 729 00:36:23.119 --> 00:36:25.239 Oh, you like a potty mouth, you gotta go to 730 00:36:25.280 --> 00:36:28.000 our pottymouth, Mark, you gotta go to our YouTube to 731 00:36:28.039 --> 00:36:28.400 hear that. 732 00:36:28.519 --> 00:36:31.000 You know. I put a poll up one time and 733 00:36:31.119 --> 00:36:35.079 I actually said on YouTube, somebody came on someone wrote 734 00:36:35.079 --> 00:36:37.440 a hate mail to me. I get those occasionally, and 735 00:36:37.519 --> 00:36:39.280 you know what I found out about hate mail. They're 736 00:36:39.280 --> 00:36:41.159 the ones that hang on to every word you say. 737 00:36:41.320 --> 00:36:44.360 I mean literally, this guy was like, I can't believe 738 00:36:44.440 --> 00:36:47.800 you said that word during the break. I know it's YouTube, 739 00:36:47.800 --> 00:36:50.159 but you shouldn't be able to cuss anywhere. Blah blah 740 00:36:50.199 --> 00:36:54.159 blah blah wa wa. So that's what this guy say. 741 00:36:55.000 --> 00:36:57.199 So I go on YouTube and I know he's listening 742 00:36:57.239 --> 00:37:00.960 because he's talking about on YouTube, and I a poll. 743 00:37:01.320 --> 00:37:06.119 I said, shit, Tom, and I stop cussing all together 744 00:37:06.239 --> 00:37:12.320 on YouTube ninety six ninety seven percent was no. I 745 00:37:12.360 --> 00:37:15.840 mean it's amazing people like listen, I don't care who 746 00:37:15.920 --> 00:37:19.719 you are. People are real. There's certain things we can't 747 00:37:19.800 --> 00:37:23.280 say over these airwaves. But my goodness, I mean you 748 00:37:23.320 --> 00:37:26.159 can see that kind of backside if you go to 749 00:37:26.559 --> 00:37:32.880 YouTube dot com. Oh, shush, backside. Okay, Hey, I'm gonna 750 00:37:32.880 --> 00:37:36.440 have Suzanne open the show up probably next hour, the 751 00:37:36.559 --> 00:37:39.039 third hour, so that's gonna be kind of cool. We're 752 00:37:39.039 --> 00:37:42.719 gonna start making her get more involved in the Troubleshooter show. 753 00:37:42.760 --> 00:37:45.000 She does a ton behind the scenes, don't give me wrong. 754 00:37:45.559 --> 00:37:48.239 In fact, she puts People don't know this, honestly, you 755 00:37:48.280 --> 00:37:50.920 put all the guests together. Forget about the business part 756 00:37:50.960 --> 00:37:54.360 of it. You run the businesses, but for the show itself, 757 00:37:54.800 --> 00:37:57.360 you actually put all the guests together. 758 00:37:57.480 --> 00:37:57.960 That's correct. 759 00:37:58.039 --> 00:38:01.000 Yeah, you basically direct Kelly for the most part. I 760 00:38:01.079 --> 00:38:03.119 mean she does everything herself. 761 00:38:03.199 --> 00:38:05.440 But yes, cover Kelly now and then two. 762 00:38:05.679 --> 00:38:06.960 Yeah, that's fun. Yep. 763 00:38:07.400 --> 00:38:09.039 I had that job for years, Mark. A lot of 764 00:38:09.039 --> 00:38:11.000 people don't know that for ten years, nine years. 765 00:38:11.079 --> 00:38:11.840 Yeah, I know you did. 766 00:38:12.000 --> 00:38:13.039 Four Kelly took it over. 767 00:38:13.159 --> 00:38:15.559 Hey, three oh three, seven one, three, eight, two, five, five, 768 00:38:15.599 --> 00:38:18.800 Any questions, problems, complaints? Three oh three Martino, we got 769 00:38:18.800 --> 00:38:20.880 lines open, Doug. I'm going to come right back to 770 00:38:20.920 --> 00:38:25.639 you Brook. You know, talking about women business owners, Suzanne 771 00:38:25.639 --> 00:38:29.360 actually owns quite a few businesses, no kidding. How many 772 00:38:29.440 --> 00:38:32.000 prior to Red Rocks Rs have you owned? Is this 773 00:38:32.079 --> 00:38:35.079 your first business that you've owned, Yes, it is. Where 774 00:38:35.079 --> 00:38:36.920 did you come from? What did you do before? Was 775 00:38:36.960 --> 00:38:37.800 it still solar? 776 00:38:38.199 --> 00:38:38.400 Yep? 777 00:38:38.480 --> 00:38:38.800 It was. 778 00:38:38.880 --> 00:38:41.840 It was just more on the sales and administrative side 779 00:38:41.840 --> 00:38:43.960 of things. So when I open up the new shop, 780 00:38:44.000 --> 00:38:46.199 I know, I knew I wanted to bring installation in 781 00:38:46.320 --> 00:38:47.480 so that where we're a. 782 00:38:47.440 --> 00:38:48.280 One stop shop. 783 00:38:48.440 --> 00:38:51.239 So you guys do everything you do the new sales, commercial, 784 00:38:51.320 --> 00:38:55.079 residential you do of course repair for any solar system. 785 00:38:55.400 --> 00:38:57.960 What do you find goes wrong in a solar system, 786 00:38:58.360 --> 00:39:01.800 let's say, after I don't know, ten years, I mean, 787 00:39:01.840 --> 00:39:04.599 give me an idea of what people face. And I 788 00:39:04.639 --> 00:39:07.679 don't care if it's commercial or residential. But what starts 789 00:39:07.719 --> 00:39:11.960 going wrong? Do panels go out after a period of time? Inverters? 790 00:39:12.039 --> 00:39:13.320 I mean, what is it? Yeah? 791 00:39:13.400 --> 00:39:16.199 So your inverters are going to be your fallpoint? 792 00:39:16.320 --> 00:39:16.519 Yeah? 793 00:39:16.559 --> 00:39:18.559 How many yours typically are they good for? 794 00:39:19.480 --> 00:39:20.119 Uh? 795 00:39:20.320 --> 00:39:22.559 For commercial, I would say probably ten. 796 00:39:23.199 --> 00:39:26.079 Residential they can lost up to twenty five okay, but 797 00:39:26.760 --> 00:39:30.519 anybody that installs an inverter, the inverting companies usually have 798 00:39:30.599 --> 00:39:34.280 a manufacturer warranty from you know, twenty to twenty five years. 799 00:39:34.480 --> 00:39:36.800 Now, you if you went out to someone's house who 800 00:39:36.800 --> 00:39:39.239 had a problem with solar right now, let's say somebody 801 00:39:39.239 --> 00:39:41.679 calls you up from Highlands Ranch, you're Parker wherever, it 802 00:39:41.679 --> 00:39:43.760 doesn't matter, and you go out there, you look at it. 803 00:39:43.760 --> 00:39:46.800 It's an inverter, and you know it's under warranty. Do 804 00:39:46.840 --> 00:39:49.000 you can you get the part warranty? Then you just 805 00:39:49.119 --> 00:39:51.599 charge them labor. I mean typically, how does it work? 806 00:39:51.760 --> 00:39:53.960 Yeah, one hundred percent, exactly like what you just said. 807 00:39:54.280 --> 00:39:56.679 So if we get called out to another spot and 808 00:39:56.719 --> 00:39:59.159 it's an inverter, it's an easy warranty claim. It usually 809 00:39:59.239 --> 00:40:01.679 takes about one to two weeks for that to happen, 810 00:40:01.679 --> 00:40:04.920 depending on the inverting company, en Phase and solar edge, 811 00:40:04.960 --> 00:40:06.920 you might even have that new inverter in three days. 812 00:40:06.960 --> 00:40:07.719 They're really quick. 813 00:40:08.440 --> 00:40:11.360 If they are one of our clients, then we do 814 00:40:11.400 --> 00:40:14.039 all of that work for thirty years for free. 815 00:40:14.159 --> 00:40:14.440 Period. 816 00:40:14.519 --> 00:40:15.800 Yeah, it's part of the contract. 817 00:40:16.360 --> 00:40:16.599 Yeah. 818 00:40:16.599 --> 00:40:19.079 So, and the reason I asked after so many people, 819 00:40:19.159 --> 00:40:20.840 I don't care if it's a new build from a 820 00:40:20.880 --> 00:40:23.519 home builder Track Homes, I don't care if it's someone 821 00:40:23.559 --> 00:40:26.639 that bought it ten, fifteen, twenty years ago. Most of 822 00:40:26.679 --> 00:40:29.039 the solar companies are out of business. I mean there's 823 00:40:29.079 --> 00:40:30.760 a lot of people. Now. You have Tassela, and you 824 00:40:30.800 --> 00:40:34.400 have some other ones. But I mean, seriously, we have 825 00:40:34.639 --> 00:40:38.719 seen on this show so many solar companies come and go. 826 00:40:39.280 --> 00:40:42.480 It's crazy. And typically their model is a lot different 827 00:40:42.480 --> 00:40:46.360 than yours. Typically they're either the sales arm only, so 828 00:40:46.440 --> 00:40:48.960 they go out, knock on the door, sell it. Then 829 00:40:49.039 --> 00:40:52.920 they bring in the installation company and you're dealing with 830 00:40:53.039 --> 00:40:56.119 multiple different people the whole time. So if something goes wrong, 831 00:40:56.159 --> 00:40:58.840 they all point the fingers at each other and typically 832 00:40:58.920 --> 00:41:01.840 those go away. The sound aspect or it is the 833 00:41:01.920 --> 00:41:06.000 installation companies. They're out there. It's a contractor that works 834 00:41:06.000 --> 00:41:09.239 for these sales companies, and they go through different subs 835 00:41:09.320 --> 00:41:11.800 like crazy, and all of a sudden they can either 836 00:41:11.880 --> 00:41:13.960 keep up, or they don't know what they're doing, or 837 00:41:14.000 --> 00:41:18.400 a combination of everything, and then that happens. But you guys, 838 00:41:18.440 --> 00:41:19.800 actually everything's in house. 839 00:41:20.119 --> 00:41:23.119 Yep, everything's done in house. And then I also. 840 00:41:23.480 --> 00:41:27.239 Control production at a really high level because thanks to 841 00:41:27.280 --> 00:41:29.119 you guys, we've had a ton of business and a 842 00:41:29.159 --> 00:41:31.519 ton of opportunities. But I think one of the biggest 843 00:41:31.519 --> 00:41:33.840 things is that we're growing really slow. So the projects 844 00:41:33.880 --> 00:41:35.639 we take on, in the way that we coordinate them, 845 00:41:35.679 --> 00:41:37.480 we make sure we do it in a controlled manner. 846 00:41:37.519 --> 00:41:38.559 That way you have to. 847 00:41:38.960 --> 00:41:41.119 That way, the labor that's working on your projects that 848 00:41:41.159 --> 00:41:42.360 they're skilled, they know what we're doing. 849 00:41:42.360 --> 00:41:45.079 We're not just throwing somebody green on your projects. 850 00:41:45.639 --> 00:41:47.280 And I think that makes a big difference, is that 851 00:41:47.280 --> 00:41:48.760 we're looking at people over profit. 852 00:41:48.880 --> 00:41:51.880 You keep the quality control. There's been times, in fact, 853 00:41:51.920 --> 00:41:55.400 I remember Suzanne and I were in where were we 854 00:41:55.400 --> 00:41:58.039 we were down in We were at a beach somewhere 855 00:41:58.119 --> 00:42:02.199 on a long road trip, and still picture the restaurant 856 00:42:02.320 --> 00:42:05.360 we were at. What was in North Carolina? We went 857 00:42:05.360 --> 00:42:08.960 to what the heck was that place called? We were oh, 858 00:42:09.039 --> 00:42:11.239 Hilton Head, Yeah, we were in Hilton Head. And I 859 00:42:11.320 --> 00:42:14.239 got a call from you. No, I had to call 860 00:42:14.280 --> 00:42:17.599 you over something. I called you over something and she's like, 861 00:42:17.679 --> 00:42:20.840 hold on, I'm up on a roof. So literally she's 862 00:42:20.960 --> 00:42:24.639 up there like doing inspections from her own people. So 863 00:42:24.760 --> 00:42:27.559 like after they're done with the install and before the 864 00:42:27.559 --> 00:42:31.920 inspectors come out and doing the actual install, Brooks up 865 00:42:31.920 --> 00:42:34.559 there doing this stuff. And I was like, are you serious, 866 00:42:34.599 --> 00:42:36.440 because at that point, that was like a year and 867 00:42:36.480 --> 00:42:39.159 a half ago. At that point I thought, kind of 868 00:42:39.480 --> 00:42:41.440 you were in the office, you were doing some of 869 00:42:41.480 --> 00:42:45.039 the sales, but you're you're totally hands on with your business. 870 00:42:45.239 --> 00:42:48.119 Oh yeah, absolutely, it's a big connection point. I mean, 871 00:42:48.280 --> 00:42:51.079 folks time, Folks trust you. It's a thirty year investment. 872 00:42:51.239 --> 00:42:52.920 So I want to make sure that they know that 873 00:42:52.960 --> 00:42:53.599 they can trust me. 874 00:42:53.719 --> 00:42:57.000 And we're going to talk about those systems commercial literally, 875 00:42:57.039 --> 00:42:59.280 how you can get the whole thing paid for. Hey, Doug, 876 00:42:59.360 --> 00:43:01.599 So I'm going to just get everybody caught up real quick. 877 00:43:01.760 --> 00:43:04.559 You add some tenants, you put up a get the 878 00:43:04.599 --> 00:43:07.039 hell out of my apartment or I'm sorry, my town 879 00:43:07.079 --> 00:43:10.840 home signed. You started the eviction process, They packed up, 880 00:43:10.920 --> 00:43:14.480 they left, you walk in. They damage every single door, 881 00:43:15.199 --> 00:43:18.400 interior door in there. The carpet was totaled. Hey do 882 00:43:18.440 --> 00:43:20.800 you think they were doing You said they didn't have pets, 883 00:43:21.039 --> 00:43:22.920 but the carpet was so bad. What do you think 884 00:43:22.960 --> 00:43:26.320 it was bad from like them just spilling like food, 885 00:43:26.800 --> 00:43:29.880 like sweat. I mean a math, I mean, what was 886 00:43:29.920 --> 00:43:31.920 wrong with the carpet. I'm just curious. 887 00:43:33.920 --> 00:43:37.639 There was more stains on that carpet than you can imagine. 888 00:43:37.800 --> 00:43:41.400 And the smell. It's like they did have two two kids. 889 00:43:41.440 --> 00:43:43.960 I'm sure that They'm sure there's a lot of food stains, 890 00:43:43.960 --> 00:43:45.239 but it was more than food stains. 891 00:43:45.320 --> 00:43:47.440 Yeah, I gotcha. It was everything too. 892 00:43:47.519 --> 00:43:50.559 Even though the the least said no drugs, I don't 893 00:43:50.559 --> 00:43:51.480 think they really cared. 894 00:43:51.760 --> 00:43:53.760 Yeah, but you would. You would know if there was 895 00:43:53.840 --> 00:43:56.239 remnants of cooking or something. I would assume. 896 00:43:58.320 --> 00:43:58.800 So I'm not. 897 00:44:00.280 --> 00:44:00.639 What it was. 898 00:44:00.719 --> 00:44:04.960 I'm mix lot of them things when I when it's done, 899 00:44:05.039 --> 00:44:06.559 all done and send this told the play. So it 900 00:44:06.599 --> 00:44:08.920 was a little over fifteen thousand dollars in damages? 901 00:44:09.079 --> 00:44:12.760 Oh wow, Well how much was the security deposit? You kept? 902 00:44:13.679 --> 00:44:14.480 Fifteen hundred? 903 00:44:14.800 --> 00:44:16.559 So do you know where they live now? I mean, 904 00:44:16.800 --> 00:44:18.360 could you serve them? 905 00:44:18.880 --> 00:44:21.480 That's that's my problem is is I'm not sure where 906 00:44:21.480 --> 00:44:24.320 they're at right now. I did a check on the 907 00:44:24.360 --> 00:44:28.880 internet and I believe they're in Westminster. Yeah, So what's 908 00:44:28.880 --> 00:44:32.119 the process is to go to serve them? And what 909 00:44:33.360 --> 00:44:34.880 can I can't try. 910 00:44:34.719 --> 00:44:37.800 Well anybody, anybody, but you, for the most part, can 911 00:44:37.840 --> 00:44:41.800 serve them. So like Suzanne, did you give everybody an idea? 912 00:44:41.880 --> 00:44:45.320 Suzanne is served people for me and people might argue, oh, 913 00:44:45.400 --> 00:44:48.440 she's your wife, but I'm telling you, long as she's 914 00:44:48.519 --> 00:44:50.639 not named in the lawsuit, is one of the plane 915 00:44:50.679 --> 00:44:53.079 if she can serve for me. So Suzanne has served 916 00:44:53.119 --> 00:44:55.920 plenty for me and vice versa. Honestly, you can have 917 00:44:55.960 --> 00:44:57.840 a friend serve but the first thing you want to 918 00:44:57.880 --> 00:45:00.079 do is find them. You don't want to hire a 919 00:45:00.119 --> 00:45:04.280 process server if you don't know where they are. There's 920 00:45:04.320 --> 00:45:06.679 no purpose in it. So you got to figure out 921 00:45:06.679 --> 00:45:09.000 where they are. I served one guy on a golf 922 00:45:09.079 --> 00:45:11.880 course years ago for Deputy Dan where knew where he worked, 923 00:45:12.159 --> 00:45:15.119 and I showed up and basically walked the golf course 924 00:45:15.199 --> 00:45:17.239 till I found him working on one of the greens 925 00:45:17.239 --> 00:45:19.239 and walked up and served the guy. So you got 926 00:45:19.280 --> 00:45:21.519 to figure out either where they work or whatever. Then 927 00:45:21.559 --> 00:45:24.519 you can have virtually anybody serve them and that's it. 928 00:45:24.559 --> 00:45:27.159 But there's no I wouldn't do it. If you don't 929 00:45:27.199 --> 00:45:31.320 know where they're at. You could probably you can find 930 00:45:31.360 --> 00:45:35.760 a skip tracer somewhat cheap. Suzanne might know someone that 931 00:45:35.880 --> 00:45:38.039 can help, and what they can do is look and 932 00:45:38.039 --> 00:45:40.960 see if they can find a residence or a job, 933 00:45:41.440 --> 00:45:43.559 in other words, figure out where they work. 934 00:45:45.639 --> 00:45:46.920 Mark, let's backtrack a. 935 00:45:46.920 --> 00:45:50.000 Little bit, because his damages were fifteen grand ish, and 936 00:45:50.079 --> 00:45:52.280 you know you can only do small claims up to 937 00:45:52.320 --> 00:45:53.320 seventy five hundred. 938 00:45:53.400 --> 00:45:54.039 There, Doug. 939 00:45:54.960 --> 00:45:58.119 One of the damage was they and I don't know 940 00:45:58.400 --> 00:46:02.480 entirely they're called, but the furnace went bad, but they 941 00:46:02.599 --> 00:46:03.679 never change the filter. 942 00:46:03.840 --> 00:46:05.679 Yeah, you're not gonna I don't think you're gonna get 943 00:46:05.760 --> 00:46:08.119 them on maintenance because honestly you probably should have been 944 00:46:08.119 --> 00:46:10.119 doing that. But I mean that would all be addressed 945 00:46:10.119 --> 00:46:12.760 in the least. But what Suzanne says is important. You 946 00:46:12.800 --> 00:46:15.239 can only go seventy five hundred. So that's what I 947 00:46:15.280 --> 00:46:18.119 would do. Go after for seventy five hundred, Keep the 948 00:46:18.159 --> 00:46:21.280 furnace out of that, keep all the stuff that would 949 00:46:21.320 --> 00:46:24.599 be arguable, holes in the door, holes in the drywall, 950 00:46:25.280 --> 00:46:27.320 damage like that. They're not going to be able to 951 00:46:27.440 --> 00:46:29.679 argue in front of a judge. But so you find 952 00:46:29.719 --> 00:46:33.599 where they are, you fill out the paperwork. I think 953 00:46:33.599 --> 00:46:36.239 it's JDF two fifty you just fill it out. It's 954 00:46:36.239 --> 00:46:41.039 pretty easy. It's intriplicate right on the website for dot 955 00:46:41.079 --> 00:46:43.760 gov or for Colorado dot up. You fill it out. 956 00:46:43.760 --> 00:46:45.559 I can give you the link to it, and you 957 00:46:45.639 --> 00:46:48.199 serve them with it. And after you serve them with it, 958 00:46:48.239 --> 00:46:50.199 if they don't show up to court, and a lot 959 00:46:50.280 --> 00:46:53.639 of these deadbeats don't show up, you'll get a default judgment. Now, 960 00:46:53.679 --> 00:46:56.559 what people don't realize is after you get to default judgment, 961 00:46:56.880 --> 00:46:59.480 then you've got to go serve them with interrogatories, which 962 00:46:59.519 --> 00:47:02.079 means where's the money, what job do you have, what 963 00:47:02.199 --> 00:47:04.679 property you deal on, what's going on with your life? 964 00:47:04.800 --> 00:47:08.000 So then you got to serve them again with interrogatories. 965 00:47:08.000 --> 00:47:11.280 They have thirty days to answer to the court their 966 00:47:11.320 --> 00:47:15.320 bank account information or everything. If they lie or don't 967 00:47:15.360 --> 00:47:17.519 fill them out, and a lot of people lie and 968 00:47:17.639 --> 00:47:19.719 a lot of people don't fill them out, then they 969 00:47:19.760 --> 00:47:23.559 can be held in contempt. Once they're held in contempt, 970 00:47:23.559 --> 00:47:27.199 the judge can put a bench a bench warrant out 971 00:47:27.199 --> 00:47:29.440 for them. But once again you got to go out 972 00:47:29.480 --> 00:47:32.559 and serve them a third time with the bench war 973 00:47:32.800 --> 00:47:35.800 with the bench warrant order. So there's a lot of 974 00:47:35.840 --> 00:47:38.440 work to it. But the good news is you could 975 00:47:38.559 --> 00:47:41.119 end up putting them in jail for that seventy five 976 00:47:41.199 --> 00:47:43.639 hundred bucks. They would hold them on a bond for 977 00:47:43.760 --> 00:47:46.920 exactly whatever that judgment's for in your case, seventy five 978 00:47:47.000 --> 00:47:50.639 hundred plus whatever available interest is or recrude interest in 979 00:47:50.679 --> 00:47:53.119 that period of time. So, I mean, that's basically how 980 00:47:53.119 --> 00:47:55.599 it works, Doug. But before anything, you got to find them. 981 00:47:55.760 --> 00:47:58.679 That's the number one thing. So people out there, we 982 00:47:58.719 --> 00:48:02.480 talk about collections and if people don't have money, you know, 983 00:48:03.199 --> 00:48:05.639 if you're throwing a lot of money with an attorney, 984 00:48:06.119 --> 00:48:08.239 it generally would never be worth it. But when it's 985 00:48:08.239 --> 00:48:11.960 small claims and it's fifty five bucks, they can end 986 00:48:12.039 --> 00:48:15.079 up in jail if you're diligent about going after him. 987 00:48:15.079 --> 00:48:17.679 That's the coolest part. I thought you were going to 988 00:48:17.719 --> 00:48:19.960 say something, Dmitri. I know you've gone to small claims 989 00:48:19.960 --> 00:48:20.480 court a lot. 990 00:48:20.960 --> 00:48:21.159 Yeah. 991 00:48:21.199 --> 00:48:23.880 I actually went through this process exactly a year ago, 992 00:48:23.920 --> 00:48:26.800 and the judge did issue a bench warrant for the 993 00:48:26.840 --> 00:48:29.360 defendant and the cash only bond was set in the 994 00:48:29.400 --> 00:48:32.400 amount of the judgment that I got against the defendant. 995 00:48:32.519 --> 00:48:35.400 We had one one time from a caller, J. Lopez. 996 00:48:35.440 --> 00:48:37.639 This guy was the biggest dirt bag, not the caller. 997 00:48:38.079 --> 00:48:40.920 He'd go out and just outright rip people off. He'd say, yeah, 998 00:48:41.039 --> 00:48:43.440 new driveway is a cement guy. New driveway is going 999 00:48:43.519 --> 00:48:47.360 to be five thousand. He'd give you a price that's unbelievable. 1000 00:48:47.519 --> 00:48:49.280 I can start in a week, but I need twenty 1001 00:48:49.280 --> 00:48:52.320 five hundred up front. Never see him again. We tracked 1002 00:48:52.360 --> 00:48:55.159 him down. We had one caller, went through all these steps. 1003 00:48:55.199 --> 00:48:57.920 I was the guy that served him every time, and 1004 00:48:58.000 --> 00:49:01.840 he finally got picked up by Denver because I got involved. 1005 00:49:01.960 --> 00:49:05.320 He was in Douglas County on a criminal charge, so 1006 00:49:05.400 --> 00:49:07.719 I knew. I called up Denver and said, you got 1007 00:49:07.719 --> 00:49:10.280 a bench warn out for this guy. He's literally in 1008 00:49:10.360 --> 00:49:13.119 the taj Mahal in front of a judge right now, 1009 00:49:13.360 --> 00:49:15.920 and you guys can come get them or tell them 1010 00:49:15.920 --> 00:49:18.119 to hold them in, come get them. They weren't gonna 1011 00:49:18.119 --> 00:49:19.920 do it. I start talking about it on the air, 1012 00:49:19.960 --> 00:49:21.880 and all of a sudden, they changed your mind and 1013 00:49:22.000 --> 00:49:25.239 he ended up being held for exactly that amount. Problem 1014 00:49:25.360 --> 00:49:27.599 was listen to this. Yeah, he didn't have any money, 1015 00:49:27.960 --> 00:49:30.880 and after thirty days or forty five days, it was 1016 00:49:30.920 --> 00:49:33.039 a nice little stay. He had a nice little vacation. 1017 00:49:34.159 --> 00:49:36.159 They let him out, but he still owed the money. 1018 00:49:37.079 --> 00:49:40.840 Not legal advice. What do you mean we're not giving 1019 00:49:40.880 --> 00:49:41.599 out legal advice. 1020 00:49:41.719 --> 00:49:45.840 Oh, that's just that's factual. That's exactly how it works. So, Doug, 1021 00:49:45.880 --> 00:49:48.800 you got any other questions, because I'm gonna cut you loose, brother. 1022 00:49:49.679 --> 00:49:50.360 One question? 1023 00:49:50.440 --> 00:49:54.360 Yea them for my hours that I personally spent to 1024 00:49:54.400 --> 00:49:55.039 fix the place. 1025 00:49:55.159 --> 00:49:57.199 It's not gonna matter because you're gonna have seventy five 1026 00:49:57.280 --> 00:49:59.800 hundred bucks. Yeah, you're just gonna say, replacing five to 1027 00:49:59.840 --> 00:50:03.280 wors with seventy five hundred bucks with the drywall repairs, 1028 00:50:03.320 --> 00:50:06.000 everything else. I mean, just come up with seventy five 1029 00:50:06.079 --> 00:50:08.800 hundred bucks. Yeah, it doesn't matter if you do it yourself. 1030 00:50:09.119 --> 00:50:10.840 I mean you still had to buy the doors. I 1031 00:50:10.920 --> 00:50:12.719 doubt you went out back and cut the trees. 1032 00:50:13.880 --> 00:50:14.519 Nope. 1033 00:50:14.559 --> 00:50:16.960 I did hire a handyman to help out. 1034 00:50:17.079 --> 00:50:19.519 Yeah, just get a receipt from him for X amount. 1035 00:50:19.599 --> 00:50:21.719 But you can only sue for that seventy five hundred 1036 00:50:21.920 --> 00:50:22.880 in small claims. 1037 00:50:24.079 --> 00:50:25.119 Not a problem though. 1038 00:50:25.119 --> 00:50:27.559 All right, man, you got any more questions after that, 1039 00:50:27.880 --> 00:50:30.239 just email us at help in troubleshooter dot com and 1040 00:50:30.360 --> 00:50:32.679 follow up with us. A lot of people talk about 1041 00:50:32.880 --> 00:50:35.079 doing everything we talked about, but they never do it. 1042 00:50:35.119 --> 00:50:38.079 Listen three O three seven one three a two five five. 1043 00:50:38.079 --> 00:50:40.679 We're gonna have some open lines. Three oh three, Martino, 1044 00:50:40.760 --> 00:50:42.760 I want to hear from you. I want to sink 1045 00:50:42.880 --> 00:50:46.639 my teeth into a bad contractor if you've been ripped off. 1046 00:50:49.000 --> 00:50:52.239 Go with a sure thing Denver's best roofer Excel Roofing 1047 00:50:52.360 --> 00:50:52.920 dot com. 1048 00:50:52.960 --> 00:50:55.000 You don't pay a cent until you're content. 1049 00:50:58.360 --> 00:51:01.920 Time for an insurance check up, no obligation comparison call 1050 00:51:02.039 --> 00:51:05.320 Compass Insurance paying too much your coverage at dozens of 1051 00:51:05.360 --> 00:51:08.039 insurance companies find out now three all three, seven to 1052 00:51:08.079 --> 00:51:08.559 seven to one. 1053 00:51:08.679 --> 00:51:08.960 Help. 1054 00:51:09.079 --> 00:51:11.719 You'll think you're his only customer when you choose Frank 1055 00:51:11.800 --> 00:51:14.239 durand the real estate man dot com to list your 1056 00:51:14.280 --> 00:51:17.400 home with Remax Alliance. Three oh three nine two zero 1057 00:51:17.559 --> 00:51:19.239 sixteen twenty two. 1058 00:51:20.159 --> 00:51:22.440 All right, three oh three seven one three eight two 1059 00:51:22.480 --> 00:51:25.159 five five. First time we got lines open today, three 1060 00:51:25.199 --> 00:51:27.440 oh three Martino. Now, Brooke, I'm going to put you 1061 00:51:27.480 --> 00:51:31.880 on the spot with this uh commercial commercial solar stuff. 1062 00:51:31.920 --> 00:51:35.000 The bottom line is with grants and tax credits. Let's 1063 00:51:35.039 --> 00:51:37.239 say it's a what is the average cost of a 1064 00:51:37.320 --> 00:51:40.639 commercial solar system? I know that's a ridiculous question, but 1065 00:51:40.960 --> 00:51:43.400 you've done ones that are over a million. Yeah. 1066 00:51:43.519 --> 00:51:45.880 Yeah, I mean it really just depends on your space. 1067 00:51:47.119 --> 00:51:50.000 Guy, an idea of one either going on right now 1068 00:51:50.320 --> 00:51:52.760 that you have got almost one hundred percent if not 1069 00:51:52.880 --> 00:51:54.480 more paid for, and how much was it? 1070 00:51:55.239 --> 00:51:58.519 Yeah, So anytime you tie any grants to the project, 1071 00:51:58.639 --> 00:52:00.639 that's when you can get a hundred plus US paid for. 1072 00:52:01.079 --> 00:52:04.559 Regardless of where the commercial project is installed. In Colorado, 1073 00:52:04.559 --> 00:52:07.119 you get sixty four percent of it cover through government benefits, 1074 00:52:07.159 --> 00:52:09.920 whether it's tax credits or depreciation. So then you're just 1075 00:52:09.960 --> 00:52:12.480 finding different grants or things to fill up. 1076 00:52:12.360 --> 00:52:14.880 The gap of it got thirty six exactly. 1077 00:52:15.039 --> 00:52:17.719 So we have a project right now that's a non 1078 00:52:17.840 --> 00:52:21.880 for profit and they service low income and they're actually 1079 00:52:21.920 --> 00:52:24.239 receiving one hundred and thirty seven. 1080 00:52:24.119 --> 00:52:26.159 Percent of it covered. So give us an idea of 1081 00:52:26.159 --> 00:52:28.239 what the system is. Is it like on a house, 1082 00:52:28.360 --> 00:52:30.400 is it on a building? What is it? Just basics? 1083 00:52:30.519 --> 00:52:33.880 Yeah, so this is a low income apartment complex. So 1084 00:52:33.920 --> 00:52:36.440 they've got twenty plus buildings that were adding the solar 1085 00:52:36.440 --> 00:52:36.960 system too. 1086 00:52:37.320 --> 00:52:39.880 It's about a million and a half dollar project. 1087 00:52:40.360 --> 00:52:42.639 How much out of how many units would you say 1088 00:52:42.639 --> 00:52:43.000 it is. 1089 00:52:44.119 --> 00:52:45.000 Uh that one. 1090 00:52:45.039 --> 00:52:48.880 I believe they've got ninety No, it's twenty buildings. 1091 00:52:48.920 --> 00:52:49.920 Sorry, you have to forgive me. 1092 00:52:50.119 --> 00:52:52.400 Yeah, and they're putting them on all buildings. 1093 00:52:52.519 --> 00:52:52.719 Yeah. 1094 00:52:52.719 --> 00:52:57.000 I would assume that they probably have like three hundred 1095 00:52:57.199 --> 00:52:58.159 units at least. 1096 00:52:58.280 --> 00:53:01.079 Okay, yeah, I mean it's not very I don't really 1097 00:53:01.079 --> 00:53:02.519 look at the units. I just look at what the 1098 00:53:02.559 --> 00:53:04.280 electrical as. I apologize, guys. 1099 00:53:04.159 --> 00:53:07.000 That's right. So you put it on top of each building. Yep, 1100 00:53:07.280 --> 00:53:09.679 so you're building that out. Boy, that seems cheap for 1101 00:53:09.719 --> 00:53:12.119 that a million and a half or whatever. So you 1102 00:53:12.199 --> 00:53:15.599 got sixty four percent of it covered local government. 1103 00:53:15.880 --> 00:53:18.639 Uh, sixty four percent of it covered by federal government, 1104 00:53:18.679 --> 00:53:22.159 and then the locals coming in with some benefits as 1105 00:53:22.199 --> 00:53:24.440 well as those grant projects that are locally and federal. 1106 00:53:24.719 --> 00:53:27.559 So bottom line, you're getting one hundred and thirty percent 1107 00:53:27.599 --> 00:53:27.800 of it. 1108 00:53:28.239 --> 00:53:30.159 They're getting one hundred and thirty seven percent of it 1109 00:53:30.199 --> 00:53:32.480 paid for. Yeah, so if the project was a million dollars, 1110 00:53:32.519 --> 00:53:35.000 they're getting paid three hundred and seventy thousand to do it. 1111 00:53:35.119 --> 00:53:37.599 Plus they get to charge their tenants for the power, 1112 00:53:37.840 --> 00:53:39.840 so now they have to sorry. 1113 00:53:39.599 --> 00:53:42.639 No, no, I just people listening out there think about that. 1114 00:53:42.800 --> 00:53:45.440 Not only do they get the solar system, they own it. 1115 00:53:45.440 --> 00:53:49.599 It's for free. They're putting almost three hundred and seventy 1116 00:53:49.719 --> 00:53:53.280 thousand dollars in their pocket, or they're using it for 1117 00:53:53.480 --> 00:53:54.360 you know, write offs. 1118 00:53:54.559 --> 00:53:57.280 Yep, it's tax credits, h exactly, So they get that 1119 00:53:57.320 --> 00:54:00.320 three seventy back, plus they get to charge whatever the 1120 00:54:00.440 --> 00:54:01.920 utility is at eighty percent. 1121 00:54:02.320 --> 00:54:04.039 So if the utility company, you. 1122 00:54:03.960 --> 00:54:06.400 Can't charge whatever, you can't charge one hundred percent. 1123 00:54:07.079 --> 00:54:08.159 These guys are low income. 1124 00:54:08.159 --> 00:54:09.960 That's why they have to charge eighty percent. 1125 00:54:10.239 --> 00:54:12.559 Is that how they qualified for some of those grants too? 1126 00:54:12.639 --> 00:54:13.079 Exactly? 1127 00:54:13.159 --> 00:54:15.480 Yeah, So it just depends on the case, because you 1128 00:54:15.519 --> 00:54:17.880 could charge as much or more than the utility when 1129 00:54:17.920 --> 00:54:18.519 you take over that. 1130 00:54:18.519 --> 00:54:19.760 It's up to you and what you would want to 1131 00:54:19.800 --> 00:54:20.320 do with your. 1132 00:54:20.159 --> 00:54:24.199 Tenants, unless if you had an example like that where 1133 00:54:24.239 --> 00:54:26.800 you're getting some of the money because it is low income. 1134 00:54:26.960 --> 00:54:27.320 Exactly. 1135 00:54:27.400 --> 00:54:31.920 Yeah, it's still amazing. So now going forward they will 1136 00:54:32.039 --> 00:54:35.199 make how much do you think they'll make monthly? Not 1137 00:54:35.239 --> 00:54:38.400 only are they saving the low income people money because 1138 00:54:38.400 --> 00:54:41.960 they're only charging eighty percent of what they would be paying, right. 1139 00:54:42.119 --> 00:54:43.159 Yep, they're saving them money. 1140 00:54:43.559 --> 00:54:45.440 How much do you think that how much do you 1141 00:54:45.519 --> 00:54:48.719 think they're going to be billing out each month that 1142 00:54:48.800 --> 00:54:49.840 they put in their pocket. 1143 00:54:50.039 --> 00:54:54.280 So this specific case is in Excel territory. If Excel 1144 00:54:54.360 --> 00:54:57.320 increases their rates at a three percent inflationary these folks 1145 00:54:57.360 --> 00:55:00.039 are going to make over thirty million dollars on this project. 1146 00:55:00.239 --> 00:55:01.320 Over how many years? 1147 00:55:01.719 --> 00:55:02.480 Twenty years? 1148 00:55:02.800 --> 00:55:04.280 Oh my god, how much? 1149 00:55:05.199 --> 00:55:05.960 Thirty million? 1150 00:55:07.159 --> 00:55:09.960 Thirty I totally understand that this sounds way fake. 1151 00:55:11.880 --> 00:55:12.639 It's insane. 1152 00:55:12.880 --> 00:55:15.440 Yeah, no, you look at these financialism people. 1153 00:55:15.239 --> 00:55:17.800 Are how much how much a month like this year? 1154 00:55:17.880 --> 00:55:20.920 Forget about the three percent over a twenty year period, 1155 00:55:20.920 --> 00:55:23.119 I mean, what are these guys going to be billing 1156 00:55:23.119 --> 00:55:25.840 out for electricity that they're not paying for the day 1157 00:55:25.840 --> 00:55:27.519 got for free? Each month? 1158 00:55:28.519 --> 00:55:32.599 Whatever they're gonna it's eighty percent of whatever Excel is charging. 1159 00:55:32.679 --> 00:55:34.119 So i'd have to look on those this. 1160 00:55:34.239 --> 00:55:37.360 Total ballpark like twenty grand a month. I mean what 1161 00:55:37.400 --> 00:55:38.320 are we talking here? 1162 00:55:38.880 --> 00:55:42.400 Initially, probably less because you're thinking over twenty years every 1163 00:55:42.480 --> 00:55:44.360 year at a three percent increase, that's where you're seeing 1164 00:55:44.360 --> 00:55:45.920 a lot more of the income is towards the end 1165 00:55:45.960 --> 00:55:46.119 of it. 1166 00:55:46.280 --> 00:55:48.199 Of course, Yeah, you're definitely making money. 1167 00:55:48.000 --> 00:55:50.199 Right away, especially because the solar system's paid for. 1168 00:55:50.360 --> 00:55:52.800 Now if it wasn't low cost, and someone has For 1169 00:55:52.840 --> 00:55:55.719 an example, I'm trying to think of some Okay, I 1170 00:55:55.760 --> 00:55:59.119 own Goodyear stores forever. Some of the buildings I owned, Yeah, 1171 00:55:59.159 --> 00:56:01.280 so some of them I rented, some of them my own. 1172 00:56:01.320 --> 00:56:04.559 But now we're talking true commercial properties. So let's take 1173 00:56:04.599 --> 00:56:07.360 a good Year that sits right down here in front 1174 00:56:07.360 --> 00:56:09.880 of Microcenter. In fact, I used to own that one. 1175 00:56:09.920 --> 00:56:12.840 I sold that to Colorado Land. So let's say that 1176 00:56:12.960 --> 00:56:15.599 building I own it. I don't now, but let's say 1177 00:56:15.639 --> 00:56:18.119 I did, and I wanted to put solar on there. 1178 00:56:18.480 --> 00:56:20.880 I want to know how much you could get paid 1179 00:56:20.960 --> 00:56:23.119 for it, and then how much I'd be saving. But 1180 00:56:23.159 --> 00:56:26.079 I got to take this break before h Shannon Yell's 1181 00:56:26.119 --> 00:56:28.199 at me three oh three seven one three. 1182 00:56:28.079 --> 00:56:36.519 Talk Go with a sure thing Denver's Best Roofer Excel 1183 00:56:36.639 --> 00:56:39.719 roofing dot com. You don't pay a cent until you're content. 1184 00:56:43.079 --> 00:56:46.280 Time for an insurance checkup free, no obligation. In comparison, 1185 00:56:46.400 --> 00:56:49.960 call Compass insurance paying too much your coverage at dozens 1186 00:56:50.000 --> 00:56:52.719 of insurance companies. Find out now three oh three seven 1187 00:56:52.719 --> 00:56:55.079 to seven to one help. You'll think you're his only 1188 00:56:55.159 --> 00:56:57.639 customer when you choose Frank durand the real estate man 1189 00:56:57.679 --> 00:57:01.079 dot com to list your home with remat Alliance three 1190 00:57:01.159 --> 00:57:07.719 all three nine two zero sixteen twenty two. 1191 00:57:07.920 --> 00:57:10.760 All right three all three seven one three eight two 1192 00:57:10.920 --> 00:57:13.360 five five. You've been ripped off taking advantage of We're 1193 00:57:13.360 --> 00:57:15.000 going to go back to brook in a minute, but 1194 00:57:15.079 --> 00:57:17.559 calls are always going to come first. Hey, Natalie, what's 1195 00:57:17.599 --> 00:57:20.119 going on with you skylights? Hopefully we can help you out. 1196 00:57:22.199 --> 00:57:28.440 Yeah, Hi, Hey, I had a couple skylights installed in 1197 00:57:28.519 --> 00:57:33.559 twenty twenty three. Okay, just before I moved out of 1198 00:57:33.559 --> 00:57:36.400 my home and made it a rental home. The skylights 1199 00:57:36.400 --> 00:57:39.400 that were there had they were like the bubble skylights, 1200 00:57:39.440 --> 00:57:41.880 and they had some hail damage. So I went ahead 1201 00:57:41.920 --> 00:57:45.960 and called UH company to have them come out and. 1202 00:57:45.920 --> 00:57:46.920 Replace the skylights. 1203 00:57:47.039 --> 00:57:49.840 They came out, replaced the skylights. There was also some 1204 00:57:49.840 --> 00:57:51.719 some leaking into. 1205 00:57:51.480 --> 00:57:55.079 The house after hold on, Natalie, let me, I want 1206 00:57:55.119 --> 00:57:57.639 to clarify a few things. One, so back in twenty 1207 00:57:57.719 --> 00:58:00.920 twenty three, you said hail damage. Today you I don't 1208 00:58:00.920 --> 00:58:02.440 know if it was the same company or not. They 1209 00:58:02.480 --> 00:58:04.480 do want to know that answer. But did they do 1210 00:58:04.599 --> 00:58:06.719 your roof as well? So you had your roof done 1211 00:58:06.719 --> 00:58:09.960 with the hell claim and and the skylights done or 1212 00:58:10.119 --> 00:58:12.440 was it an insurance claim or what what happened? Give 1213 00:58:12.440 --> 00:58:13.360 me a little there. 1214 00:58:15.119 --> 00:58:17.800 Was I did not do an insurance claim, just replace 1215 00:58:17.880 --> 00:58:18.679 the skylights. 1216 00:58:18.840 --> 00:58:23.320 Okay, that's fine, And so you paid cash for it. 1217 00:58:23.440 --> 00:58:23.840 Frecked. 1218 00:58:24.480 --> 00:58:27.199 And then after they did them, they started leaking. 1219 00:58:30.599 --> 00:58:34.239 There was some leakage beforehand, which was also an incentive 1220 00:58:34.239 --> 00:58:35.599 for me to replace them. 1221 00:58:35.880 --> 00:58:38.400 Got it so. 1222 00:58:37.360 --> 00:58:40.559 So that the skylight company knew that there had been 1223 00:58:41.000 --> 00:58:44.079 some leaking into the into the into the home. 1224 00:58:44.280 --> 00:58:44.719 Okay. 1225 00:58:45.400 --> 00:58:47.920 So they came out and they replaced the skylights. They 1226 00:58:47.920 --> 00:58:50.119 were they ended up having to be special ordered, and 1227 00:58:51.199 --> 00:58:53.519 because they were a special sized and they were a 1228 00:58:53.519 --> 00:58:54.840 pretty significant cost. 1229 00:58:55.800 --> 00:59:02.280 And what is that significant costs? Roughly, if I recall. 1230 00:59:02.079 --> 00:59:05.679 It was around thirteen hundred dollars a skylight. 1231 00:59:06.119 --> 00:59:07.760 So what would the total be? I mean, how much 1232 00:59:07.800 --> 00:59:09.800 did you have all together in the project that you 1233 00:59:09.880 --> 00:59:11.960 paid them? 1234 00:59:12.239 --> 00:59:13.679 You know, I'd have to look it up, but there 1235 00:59:13.760 --> 00:59:16.039 was two three skylights that were. 1236 00:59:15.920 --> 00:59:18.440 Replaced, so like six grand A little. 1237 00:59:21.000 --> 00:59:23.400 I want to say it maybe around maybe around four okay? 1238 00:59:23.440 --> 00:59:26.920 Perfect, So around four grand, okay, so let's keep going. 1239 00:59:26.960 --> 00:59:30.920 That was all in twenty twenty three, I get it, yep. 1240 00:59:31.400 --> 00:59:36.480 So I get a tenant in and in early twenty 1241 00:59:36.519 --> 00:59:40.840 twenty four, the tenant complains that that the skylight is leaking. 1242 00:59:41.559 --> 00:59:45.119 It's leaking, So, you know, I get a hold of 1243 00:59:45.159 --> 00:59:48.719 this company and they say, oh, well you didn't. You 1244 00:59:48.760 --> 00:59:52.320 didn't hire us to replace the flashing if the skylights 1245 00:59:52.320 --> 00:59:55.760 are covered in the warranty, but the flashing isn't. And 1246 00:59:55.800 --> 00:59:58.239 I'm thinking, well, don't you have to go? 1247 00:59:58.480 --> 01:00:03.000 That's the most hold on Natalie. If they actually said 1248 01:00:03.000 --> 01:00:06.760 that to you, it's asinine. In fact, I almost find 1249 01:00:06.800 --> 01:00:09.559 that hard to believe. Although I believe you, But I 1250 01:00:09.599 --> 01:00:12.360 want to ask brook White something with red rock Solar. 1251 01:00:12.639 --> 01:00:16.079 You know, red rock stands for roofing in solar. You 1252 01:00:16.159 --> 01:00:21.519 come across skylights every day. So have you ever heard 1253 01:00:22.199 --> 01:00:26.400 of a skylight company that would blame not putting the 1254 01:00:26.440 --> 01:00:29.559 flashing when they installed them and they installed them right. 1255 01:00:29.719 --> 01:00:33.760 You didn't buy the parts and have someone else install them, right, Natalie, 1256 01:00:33.800 --> 01:00:35.400 they install them right? 1257 01:00:36.320 --> 01:00:36.880 Get broke. 1258 01:00:37.039 --> 01:00:38.320 Just give me your opinion on that. 1259 01:00:38.639 --> 01:00:41.320 Yeah, So skylights usually leak because they don't do the 1260 01:00:41.320 --> 01:00:44.519 flashing correctly, and it is one hundred percent their fault. 1261 01:00:44.559 --> 01:00:46.519 They should know that if they put in new skylights 1262 01:00:46.519 --> 01:00:48.199 that they need to have the flashing as well. 1263 01:00:48.559 --> 01:00:50.199 I've never heard of it as being split. 1264 01:00:50.360 --> 01:00:53.760 And they literally told you they hired they were hired 1265 01:00:53.760 --> 01:00:57.440 by you to install the skylights, not the flashing. 1266 01:01:00.000 --> 01:01:01.760 I literally have an email from them here. 1267 01:01:02.000 --> 01:01:03.079 Can you send that to me? 1268 01:01:04.639 --> 01:01:06.000 I absolutely can, Natalie. 1269 01:01:06.039 --> 01:01:09.400 I really want to see that in writing, because it 1270 01:01:09.519 --> 01:01:12.719 might be the dumbest thing I have heard this year. Now, 1271 01:01:12.760 --> 01:01:15.760 granted it's an early year, but that might be the 1272 01:01:15.880 --> 01:01:19.000 dumbest thing that would be, Like, well, you hired us 1273 01:01:19.039 --> 01:01:22.320 to put the tire on the wheel for your car, 1274 01:01:22.559 --> 01:01:26.320 but not the wheel back onto the car or tighten 1275 01:01:26.360 --> 01:01:29.000 it down. You didn't hire us to tighten down your 1276 01:01:29.039 --> 01:01:32.519 lug nuts. You hired us to repair your tire. It's 1277 01:01:32.559 --> 01:01:35.239 like the dumbest thing I ever heard. Hold on, and Natalie, 1278 01:01:35.280 --> 01:01:37.920 I appreciate you holding and I have a feeling we're 1279 01:01:37.920 --> 01:01:40.000 going to get dis handled for you. But if I 1280 01:01:40.000 --> 01:01:42.360 don't take this break, I run up against the end 1281 01:01:42.360 --> 01:01:45.400 of the show. But you hold tight, Paul, you hold tight, 1282 01:01:45.719 --> 01:01:48.599 and whoever's on three, we're going to figure out what's 1283 01:01:48.639 --> 01:01:52.480 going on with the skylight because I can't believe it Kelly, 1284 01:01:52.639 --> 01:01:56.719 please give her an email to get that. I want 1285 01:01:56.719 --> 01:01:59.199 to see that email. I've got to see that for myself. 1286 01:01:59.400 --> 01:02:02.199 Hold on, this is gonna be nuts. 1287 01:02:04.679 --> 01:02:07.960 Go with a sure thing Denver's Best roofer Excel Roofing 1288 01:02:08.079 --> 01:02:08.639 dot com. 1289 01:02:08.679 --> 01:02:14.159 You don't pay a cent until you're contenth. 1290 01:02:14.079 --> 01:02:17.280 Time for an insurance check up free no obligation comparison 1291 01:02:17.400 --> 01:02:20.960 call Compass Insurance paying too much your coverage at dozens 1292 01:02:20.960 --> 01:02:23.719 of insurance companies find out now three oh three seven 1293 01:02:23.679 --> 01:02:26.039 to seven to one help. You'll think you're his only 1294 01:02:26.159 --> 01:02:28.639 customer when you choose Frank durand the real estate Man 1295 01:02:28.679 --> 01:02:32.119 dot com to list your home with Remax Alliance three 1296 01:02:32.119 --> 01:02:34.239 oh three nine two zero sixteen twenty two. 1297 01:02:44.920 --> 01:02:47.199 You know three oh three seven one three eight two 1298 01:02:47.320 --> 01:02:51.079 five five? Uh, you know? You Brook our guest and 1299 01:02:51.800 --> 01:02:55.360 Deputy Dimitri. We're telling me about a particular King Soupers 1300 01:02:56.039 --> 01:02:59.760 that is downtown, and I guess it's quite the feat 1301 01:02:59.800 --> 01:03:02.280 to get in and out of there with your groceries. 1302 01:03:03.599 --> 01:03:06.679 But right now I'm going to go back to Natalie. Hey, Natalie, 1303 01:03:06.719 --> 01:03:11.480 did you send us that email? Kelly? Did we get 1304 01:03:11.519 --> 01:03:15.400 that email from her? Kelly? Kelly, Kelly? 1305 01:03:17.000 --> 01:03:17.400 Yet? 1306 01:03:17.440 --> 01:03:17.840 Not yet? 1307 01:03:17.880 --> 01:03:20.159 I was on the thumb. Sorry, Natal, that's all right, Natalie. 1308 01:03:20.239 --> 01:03:22.239 Did you send that to Kelly yet or did she 1309 01:03:22.320 --> 01:03:23.239 tell you where to send it? 1310 01:03:24.760 --> 01:03:26.159 I don't have an email yet, That's right. 1311 01:03:26.440 --> 01:03:28.679 I want you to send it to help HLP at 1312 01:03:28.679 --> 01:03:31.559 troubleshooter dot com. And I'm want to look at that 1313 01:03:31.679 --> 01:03:33.280 this second. I get it, So I don't want you 1314 01:03:33.320 --> 01:03:35.239 to go anywhere. I'm going to put you back on hold. 1315 01:03:35.920 --> 01:03:37.719 I have a feeling we might be able to get 1316 01:03:37.719 --> 01:03:40.840 this literally taken care of today. So they're refusing the 1317 01:03:40.840 --> 01:03:44.400 bottom line is this Skylight company is basically saying it's 1318 01:03:44.440 --> 01:03:47.760 your own fault when they install them. You didn't ask 1319 01:03:47.800 --> 01:03:50.639 for flashing, and this was all in twenty twenty three. 1320 01:03:51.000 --> 01:03:54.079 Now they're linking the leaking and how much is it 1321 01:03:54.159 --> 01:03:56.199 going to be to have them fixed? 1322 01:03:58.440 --> 01:04:01.559 You know, I'm not sure. I've had two people go out, 1323 01:04:01.719 --> 01:04:04.639 or my property management company has had two people go out, 1324 01:04:04.800 --> 01:04:07.840 and no one's really been able to come up with 1325 01:04:07.880 --> 01:04:08.400 a solution. 1326 01:04:08.840 --> 01:04:10.800 What do you mean what kind of solution you would 1327 01:04:11.079 --> 01:04:13.440 you would pull them out, you would put the proper 1328 01:04:13.480 --> 01:04:15.960 flashing in and then put it back. I mean, what 1329 01:04:16.119 --> 01:04:18.480 kind of solution, what's the what do they want to 1330 01:04:18.519 --> 01:04:21.320 call them. I mean, like, literally, what what what kind 1331 01:04:21.360 --> 01:04:22.880 of solution are they thinking of? 1332 01:04:26.519 --> 01:04:29.719 I don't I didn't even have a solution. I don't 1333 01:04:29.719 --> 01:04:32.239 have a proposal or anything from from any company. So 1334 01:04:32.239 --> 01:04:34.480 that's what I was hoping to Skylight. The people that 1335 01:04:34.519 --> 01:04:37.280 I use y, you know, would would go back and 1336 01:04:38.119 --> 01:04:40.800 fix it. Now, I did pull up the initial quote 1337 01:04:41.159 --> 01:04:44.559 and I don't know why, but it's it specifically does 1338 01:04:44.639 --> 01:04:47.679 state no flashing, and it just doesn't make any sense 1339 01:04:47.719 --> 01:04:50.000 to me why they would not include flashing. 1340 01:04:50.320 --> 01:04:54.920 And it makes absolutely zero sense. I do you have 1341 01:04:54.960 --> 01:04:57.920 that original quote as well? And actually what I really 1342 01:04:58.039 --> 01:05:00.639 like to see is the invoice. You know, it's so stupid. 1343 01:05:00.679 --> 01:05:03.400 And here's why there's people out there right now going, oh, 1344 01:05:03.440 --> 01:05:06.760 well the original quote said no flashing. Who cares? That 1345 01:05:06.800 --> 01:05:10.039 doesn't matter. She's not the Skylight expert. When I go 1346 01:05:10.199 --> 01:05:13.000 out and buy something, I'm not an expert on Let's 1347 01:05:13.039 --> 01:05:15.360 just say I go out and buy a roof. How 1348 01:05:15.360 --> 01:05:17.840 about if the roofer says, well, you know what, down 1349 01:05:17.840 --> 01:05:20.400 there in the small print it says no flashing, Well, 1350 01:05:20.519 --> 01:05:23.400 that would be idiotic. What HAPs if it has no barrier, 1351 01:05:23.719 --> 01:05:27.320 no ice barrier? But yet it calls for it. I mean, 1352 01:05:27.480 --> 01:05:30.639 did they pull a permit? Brook? Do you generally got 1353 01:05:30.679 --> 01:05:33.079 to pull a permit when you put in new skylights? 1354 01:05:33.360 --> 01:05:35.440 Yeah, if you do a roof repair or something like that. 1355 01:05:35.559 --> 01:05:41.199 Yes, you don't have the Did they pull a permit? Natalie? 1356 01:05:41.199 --> 01:05:41.679 They don't. 1357 01:05:41.840 --> 01:05:42.519 I don't know if they. 1358 01:05:42.800 --> 01:05:44.039 I don't think they pulled a permit. 1359 01:05:44.119 --> 01:05:44.159 No. 1360 01:05:44.519 --> 01:05:46.599 Yeah, I mean you would have known because literally on 1361 01:05:46.760 --> 01:05:49.280 your door, the permit would have been there. So hold on. 1362 01:05:49.400 --> 01:05:51.000 I want that email. I want you to send it 1363 01:05:51.039 --> 01:05:54.239 to help a troubleshooter dot com. So Natalie, here's what 1364 01:05:54.280 --> 01:05:56.400 I want. I want that email where they talk about 1365 01:05:56.440 --> 01:05:59.719 the flashing. I want the original quote if you have it. 1366 01:05:59.800 --> 01:06:02.199 If that's fine, you already told us what it said, 1367 01:06:02.480 --> 01:06:05.360 and then the actual invoice. Does that make sense? 1368 01:06:06.800 --> 01:06:07.039 Yep? 1369 01:06:07.159 --> 01:06:07.519 Got it. 1370 01:06:07.599 --> 01:06:08.960 I want you to send that, but I want you 1371 01:06:09.000 --> 01:06:11.320 to hold on. I this is one of these ones. 1372 01:06:11.840 --> 01:06:14.599 I would really like to get dishandled. I'd also like 1373 01:06:14.679 --> 01:06:18.000 a second opinion. We talked to in studio Brooke White, 1374 01:06:18.280 --> 01:06:21.960 but Kelly next hour, I would like to get on. 1375 01:06:22.280 --> 01:06:24.440 I'm trying to think who would be perfect for this. 1376 01:06:25.079 --> 01:06:27.599 I'd really like an attorney. I mean, I know what 1377 01:06:27.639 --> 01:06:30.519 a roofer is gonna say, let's get Jay Brant's for 1378 01:06:30.559 --> 01:06:33.599 the heck of it if we can, or a sun 1379 01:06:34.039 --> 01:06:37.039 But Brooke, I mean, do you understand what I'm saying. 1380 01:06:37.159 --> 01:06:40.519 Even if they said flashing not included, it's not her 1381 01:06:40.599 --> 01:06:44.239 job to understand this. She's going with the skylight company. 1382 01:06:44.559 --> 01:06:48.119 They can't do that because anybody that says that you 1383 01:06:48.559 --> 01:06:49.639 don't add flashing tow a. 1384 01:06:49.639 --> 01:06:51.760 Skylight knows that the roof's gonna leak and you're gonna 1385 01:06:51.760 --> 01:06:52.320 have issues. 1386 01:06:52.360 --> 01:06:56.079 And there's there's no way that would acceptable. Yeah, and Natalie, 1387 01:06:56.119 --> 01:06:59.360 if you want, totally up to you, but I can 1388 01:06:59.400 --> 01:07:01.840 have guys out there within the week, maybe the next 1389 01:07:01.880 --> 01:07:04.239 two days to put together for fixes it. 1390 01:07:04.360 --> 01:07:06.559 Hold on, we're going to go there for sure. But 1391 01:07:06.679 --> 01:07:08.639 what I would like to do, No, we're gonna go 1392 01:07:08.679 --> 01:07:10.519 there for sure. If anything, I would like you to 1393 01:07:10.559 --> 01:07:13.760 go out there and just verify everything and then give 1394 01:07:13.760 --> 01:07:16.519 her a quote. That's great, But I'm going to figure 1395 01:07:16.519 --> 01:07:19.880 out who these people are, and I really don't understand 1396 01:07:19.920 --> 01:07:22.239 how they could possibly do this, Brooke. I mean, they 1397 01:07:22.280 --> 01:07:24.559 either need to pay a good company like you guys 1398 01:07:24.599 --> 01:07:27.199 to fix it, or they got to fix it. I 1399 01:07:27.320 --> 01:07:29.159 just can't believe it's going to be in writing from 1400 01:07:29.159 --> 01:07:31.920 a skylight company that they're not going to use flashing 1401 01:07:32.159 --> 01:07:35.119 and that they didn't pull a permit. If that part's correct, 1402 01:07:35.599 --> 01:07:37.760 can you look up if we get her address, if 1403 01:07:37.800 --> 01:07:39.480 they pulled a permit retro. 1404 01:07:39.400 --> 01:07:41.159 Yeah, absolutely, very easily, you know what. 1405 01:07:41.239 --> 01:07:44.039 So, so, Kelly, here's another thing. She's going to email 1406 01:07:44.079 --> 01:07:46.599 three things. She knows that I gave her the email. 1407 01:07:46.760 --> 01:07:49.559 The other thing I want from her is her address, 1408 01:07:49.639 --> 01:07:51.679 unless if it's on one of those, we're going to 1409 01:07:51.719 --> 01:07:54.440 see if they actually pulled a permit. Hey, Natalie, you 1410 01:07:54.679 --> 01:07:56.920 just hang in there. We're going to help you out here. I, 1411 01:07:57.440 --> 01:08:00.840 honest to goodness, can't believe this company. 1412 01:08:00.000 --> 01:08:00.159 You know. 1413 01:08:00.239 --> 01:08:03.480 Three O three seven one three A two five five. Hey, Mike, 1414 01:08:03.519 --> 01:08:07.320 you hold on. Franz got a question on a housing inspector. 1415 01:08:07.599 --> 01:08:10.679 Paul's got a problem with service of some sort. We've 1416 01:08:10.679 --> 01:08:13.000 got a lot cooking right here on the Troubleshooter show, 1417 01:08:13.039 --> 01:08:16.680 a lot going on three oh three, Martino. The other 1418 01:08:16.720 --> 01:08:19.880 thing is hold on third hour. Suzanne's going to open 1419 01:08:19.960 --> 01:08:24.199 the show up. You heard me, She heard me, y'all 1420 01:08:24.279 --> 01:08:26.479 heard me. Everybody holds tight. 1421 01:08:30.319 --> 01:08:33.560 Go with a sure thing, Denver's best roofer Excel Roofing 1422 01:08:33.680 --> 01:08:37.840 dot com. You don't pay a cent until you're contenth 1423 01:08:39.680 --> 01:08:42.880 time for an insurance check up free, no obligation. In comparison, 1424 01:08:43.000 --> 01:08:46.520 call Compass Insurance paying too much your coverage at dozens 1425 01:08:46.560 --> 01:08:49.279 of insurance companies find out Now three oh three seven 1426 01:08:49.399 --> 01:08:52.199 seven to one help. You'll think you're his only customer 1427 01:08:52.239 --> 01:08:54.520 when you choose Frank durand the real estate Man dot 1428 01:08:54.520 --> 01:08:57.880 com to list your home with Remax Alliance three oh 1429 01:08:57.880 --> 01:09:00.520 three nine two zero sixteen twenty two. 1430 01:09:05.399 --> 01:09:06.199 Ripped up. 1431 01:09:07.720 --> 01:09:10.800 News so you don't have. 1432 01:09:12.960 --> 01:09:17.960 Come running as fast as we can. Shooter's gonna help. 1433 01:09:18.239 --> 01:09:21.079 Come man, this is. 1434 01:09:20.960 --> 01:09:25.520 The Troubleshooter Show. No Tom Martinez, welcome my friends to 1435 01:09:25.640 --> 01:09:27.840 the Only show. If it's kind of here to solve problems, 1436 01:09:27.880 --> 01:09:30.960 answer questions, take complaints if you've been ripped off. We 1437 01:09:31.039 --> 01:09:34.119 love helping people. We're helping Natalie right now. We've got 1438 01:09:34.399 --> 01:09:38.840 some stuff going on in the background. She had skylights, 1439 01:09:39.319 --> 01:09:41.680 and I'm saying this recap for two reasons. One, I 1440 01:09:41.680 --> 01:09:45.399 have Jay Brett's listening. But basically she had skylights installed 1441 01:09:46.279 --> 01:09:50.079 in twenty twenty three, just as Skylights replaced and the 1442 01:09:50.119 --> 01:09:53.279 company that replaced him did not put flashing around him, 1443 01:09:53.560 --> 01:09:56.199 and literally put this this is a little crazy on 1444 01:09:56.319 --> 01:10:00.640 the estimate, literally put no flashing. But when you install skylights, 1445 01:10:00.680 --> 01:10:03.640 you have to put flashing around them. So my contention, 1446 01:10:03.880 --> 01:10:06.039 and I want to get Jay Brett's opinion. I already 1447 01:10:06.079 --> 01:10:09.319 got Brooke White's opinion. She's in studio with this as 1448 01:10:09.399 --> 01:10:13.319 our solar expert. She also ends up doing roofing occasionally 1449 01:10:13.359 --> 01:10:16.960 her team because that's where solar panels are. So I 1450 01:10:17.039 --> 01:10:19.920 wanted to get a secondary look at this. Jay Brett's 1451 01:10:20.319 --> 01:10:23.800 First of all, have you ever ran into skylights where 1452 01:10:23.920 --> 01:10:27.399 you would not put flashing around them when you replace them? 1453 01:10:28.279 --> 01:10:31.680 Hey, Mark, So there is a very janky type of 1454 01:10:31.760 --> 01:10:34.600 skylight out there. Normally it's going to be on manufactured 1455 01:10:34.680 --> 01:10:38.239 homes and the plastic is put directly into the shingles 1456 01:10:38.640 --> 01:10:40.600 and so that has no flashing on it at all. 1457 01:10:40.760 --> 01:10:43.319 We won't even touch those. If somebody's not willing to 1458 01:10:43.359 --> 01:10:45.800 replace that and put a frame around it with the flashing, 1459 01:10:46.079 --> 01:10:48.159 we won't touch it. So just to let everybody know, 1460 01:10:48.239 --> 01:10:50.479 there is such a creature that exists out there of 1461 01:10:50.479 --> 01:10:53.600 skylight without flashing, but it is bad news, and you 1462 01:10:53.680 --> 01:10:54.560 do not want any. 1463 01:10:54.439 --> 01:10:54.800 Part of that. 1464 01:10:55.159 --> 01:10:59.119 Well, in this one, they literally put let me look 1465 01:10:59.119 --> 01:11:01.199 at this. I'd like to read this, but here's the 1466 01:11:01.199 --> 01:11:04.319 bottom line. They installed them in twenty twenty three and 1467 01:11:04.359 --> 01:11:07.119 they're leaking. So she called up because they have a 1468 01:11:07.119 --> 01:11:11.079 warranty on them. And basically the warranty is a tenure 1469 01:11:11.159 --> 01:11:15.159 warranty on glass breakage from hail up to two inches 1470 01:11:15.800 --> 01:11:18.600 and it says replace. Here's what it says, fixed curb, 1471 01:11:19.319 --> 01:11:25.800 fixed curb mount skylight replace old dark, brittle plastic domes 1472 01:11:26.239 --> 01:11:31.680 with more efficient, pleasing Vlux skylights. Has anybody heard of these? 1473 01:11:31.720 --> 01:11:34.279 I have no idea what those are. Jay, have you 1474 01:11:34.319 --> 01:11:35.119 heard of Vlux? 1475 01:11:35.720 --> 01:11:36.439 I mean I sure have. 1476 01:11:36.520 --> 01:11:38.479 I know there's several components to this one. 1477 01:11:38.560 --> 01:11:38.960 Right here. 1478 01:11:39.199 --> 01:11:41.520 What they were talking about is they were going to 1479 01:11:41.640 --> 01:11:44.720 lift the frame off of the curb that had the 1480 01:11:44.760 --> 01:11:47.319 flashing on it, and they were just going to replace 1481 01:11:47.359 --> 01:11:49.640 the acrylic domes, is what they agree. 1482 01:11:49.680 --> 01:11:53.520 Well, how would that ever pass any kind of mustard, 1483 01:11:53.600 --> 01:11:56.640 especially now that it's leaking, because what they're hanging their 1484 01:11:56.640 --> 01:11:58.960 hat on. And honestly, Jay, if you think I'm wrong 1485 01:11:58.960 --> 01:12:01.479 on this, I want you to tell me they're hanging 1486 01:12:01.520 --> 01:12:04.680 their hat on. She didn't buy flashing, and the reason 1487 01:12:04.720 --> 01:12:08.000 they're leaking now is because there's no flashing. Well, how 1488 01:12:08.039 --> 01:12:10.760 the hell is the consumer? Would she know that she 1489 01:12:10.800 --> 01:12:15.079 should have bought flashing or what you're saying is that basically, 1490 01:12:15.119 --> 01:12:17.920 whatever they did to these skylights, they would have never 1491 01:12:18.000 --> 01:12:21.319 got down to the flashing because they just replaced the 1492 01:12:22.000 --> 01:12:24.399 bubble if you will, the upper part. 1493 01:12:24.479 --> 01:12:26.319 Yeah, And so what they did is they said that 1494 01:12:26.319 --> 01:12:28.560 they were going to take the bubbles off and actually 1495 01:12:28.560 --> 01:12:31.600 put a Vlux skylight down on them. A Vlux is 1496 01:12:31.640 --> 01:12:36.720 a pre manufactured self contained unit and it's normally going 1497 01:12:36.800 --> 01:12:39.000 to have flat glass on it. And so what they 1498 01:12:39.000 --> 01:12:40.600 were saying is they were going to pop the old 1499 01:12:41.000 --> 01:12:43.680 units off and then put these vluxes on there. But 1500 01:12:44.000 --> 01:12:45.880 my guess I would have to double check into this 1501 01:12:45.920 --> 01:12:48.920 one is Vlux won't warrant you those things unless they 1502 01:12:48.920 --> 01:12:52.479 are put on a curb or the Vlux Flashing kit 1503 01:12:52.640 --> 01:12:56.960 is used as well. So they installed those incorrect in 1504 01:12:57.039 --> 01:12:59.600 my opinion, just based on the information I've gotten so far. 1505 01:13:00.479 --> 01:13:03.199 I mean, how do you go out and install skylights 1506 01:13:03.239 --> 01:13:05.640 and then say well, we're not gonna We're not going 1507 01:13:05.680 --> 01:13:07.479 to warrant him for leaks that's crazy. 1508 01:13:07.560 --> 01:13:10.560 Well, it's absolutely crazy. And they're saying the reason they're 1509 01:13:10.640 --> 01:13:13.279 leaking is because he didn't buy the flashing. But on 1510 01:13:14.399 --> 01:13:18.720 this is what kills me. How would a customer ever know? 1511 01:13:18.920 --> 01:13:21.399 How would a consumer ever know? Like when you came 1512 01:13:21.439 --> 01:13:23.760 out and did my roof, you know, we don't talk 1513 01:13:23.800 --> 01:13:27.520 about ice ice what do you call it? 1514 01:13:27.560 --> 01:13:27.800 Ice? 1515 01:13:27.880 --> 01:13:31.199 And what ice dams? Ice stam water shield? 1516 01:13:31.279 --> 01:13:33.680 Yeah, the water shield. It's like, you know, you don't 1517 01:13:33.720 --> 01:13:35.680 explain that it might be on the estimate. You're going 1518 01:13:35.760 --> 01:13:37.520 to do my roof and do whatever it takes for 1519 01:13:37.600 --> 01:13:40.079 it to pass inspection and not leak and be a 1520 01:13:40.079 --> 01:13:42.720 good job. I mean it would be crazy. Would you 1521 01:13:42.760 --> 01:13:46.119 come out and sell someone shingles without selling them everything 1522 01:13:46.199 --> 01:13:47.119 needed under it? 1523 01:13:48.840 --> 01:13:51.760 No? No, absolutely not. And it just I can't imagine 1524 01:13:51.800 --> 01:13:56.479 anybody doing skylights only and not saying that the entire 1525 01:13:56.920 --> 01:13:58.319 unit is going to be warranted. 1526 01:13:58.560 --> 01:14:01.640 And guys, just so you know, under the scope, under 1527 01:14:01.640 --> 01:14:04.399 the scope of work Jay, it says workshell include the 1528 01:14:04.439 --> 01:14:07.079 removal of the old units before installation of the new 1529 01:14:07.159 --> 01:14:11.279 skylights and weather proofing roofside. 1530 01:14:11.560 --> 01:14:12.880 Isn't that part of flashing? 1531 01:14:13.920 --> 01:14:17.039 What weather proofing? That's it right there? Whether they want 1532 01:14:17.079 --> 01:14:19.800 to call it flashing or tar or whatever else they 1533 01:14:19.880 --> 01:14:23.239 want to call it. They guaranteed the deal in that contract. 1534 01:14:23.359 --> 01:14:25.840 Well, no, but here's the deal. Then it says fee summary, 1535 01:14:25.880 --> 01:14:28.960 here's the price thirty two ninety and then it says 1536 01:14:29.000 --> 01:14:34.359 without flashing, labor and materials to replace three existing skylights 1537 01:14:34.399 --> 01:14:39.119 with Vlux model FCM blah blah blah skylights. And then 1538 01:14:39.640 --> 01:14:44.880 warranties with flashing skylights special test dank fifteen year workmanship 1539 01:14:44.920 --> 01:14:50.000 warranty manufacturers warranty ten year no leak promise on product 1540 01:14:50.039 --> 01:14:54.760 and installation when installed with Vlux flashing. But they didn't 1541 01:14:54.760 --> 01:14:57.760 install them with the flashing and then the glass breakage. 1542 01:14:58.079 --> 01:15:00.640 But how would she know that if they installed them. 1543 01:15:00.640 --> 01:15:04.159 Here's my contention. If they installed them as the expert, 1544 01:15:04.239 --> 01:15:07.960 the special disc which is in their damn name. If 1545 01:15:08.000 --> 01:15:11.159 they installed them as the expert and they're leaking two 1546 01:15:11.239 --> 01:15:15.680 years later because they didn't install them properly, that's insane. 1547 01:15:15.800 --> 01:15:18.920 They should have never allowed her not to have that kit. 1548 01:15:19.239 --> 01:15:23.760 They should have told her, no, you need to have that. 1549 01:15:23.760 --> 01:15:26.479 That's exactly right, Mark. I think, more to the point 1550 01:15:26.800 --> 01:15:28.800 is the heart of the whole matter. Why don't they 1551 01:15:28.800 --> 01:15:29.880 just go out there and fix. 1552 01:15:29.720 --> 01:15:32.640 It well, because they're being okay, well, at least from 1553 01:15:32.640 --> 01:15:35.479 everything I know, they're not being cooperative. So here's what 1554 01:15:35.520 --> 01:15:39.079 I would like at this point. I would like, Hey, Jay, 1555 01:15:39.159 --> 01:15:43.399 I appreciate it. Excel roofing you hear jay on all 1556 01:15:43.439 --> 01:15:46.800 the time. Jay's a great guy. Here's the bottom line. 1557 01:15:46.840 --> 01:15:48.680 I'm gonna give his number out. But right now, you 1558 01:15:48.720 --> 01:15:51.079 guys have the gutter cleaning deal still, right. 1559 01:15:51.920 --> 01:15:52.560 We do? 1560 01:15:52.760 --> 01:15:55.960 Yeah, we called the Martino Special because the price actually 1561 01:15:56.000 --> 01:15:59.840 went up for other people to come across us randomly 1562 01:16:00.039 --> 01:16:03.439 put the Martino Special. If you need your gutters clean, 1563 01:16:03.520 --> 01:16:05.479 it's one hundred and ninety nine bucks. But one of 1564 01:16:05.479 --> 01:16:07.439 the caveats, Mark, One of the things that I like 1565 01:16:07.479 --> 01:16:09.279 to tell people is if we come out there and 1566 01:16:09.319 --> 01:16:11.680 the gutters are all frozen with ice, we're not going 1567 01:16:11.720 --> 01:16:12.800 to be cleaning them right now. 1568 01:16:13.000 --> 01:16:15.520 Wait until they can get on the books sawed out. 1569 01:16:16.239 --> 01:16:17.760 They can get on the books. But you know what, 1570 01:16:18.279 --> 01:16:21.439 I've had people that say, you, you said this special 1571 01:16:21.479 --> 01:16:22.760 and you're going to come clean. 1572 01:16:23.399 --> 01:16:26.680 Get up there on that ice. Yeah, okay, well look 1573 01:16:26.760 --> 01:16:27.520 on your golf shoes. 1574 01:16:27.600 --> 01:16:28.920 Gutters packed full of ice. 1575 01:16:29.039 --> 01:16:31.960 Yeah, I know you can't clean them I get it. 1576 01:16:31.960 --> 01:16:34.800 It's because they literally destroyed the gutter trying to get. 1577 01:16:34.640 --> 01:16:35.199 All the ice out. 1578 01:16:35.279 --> 01:16:38.720 Yeah, no, trust me, I get it. So Excel Roofing 1579 01:16:38.800 --> 01:16:41.520 starting at one hundred and ninety nine bucks three oh 1580 01:16:41.560 --> 01:16:44.199 three seven six one sixty four hundred, give you a 1581 01:16:44.279 --> 01:16:46.279 quote on a roof. Of course, I got my roof 1582 01:16:46.279 --> 01:16:49.039 from them, god years ago. I haven't had any hal 1583 01:16:49.159 --> 01:16:53.079 damage since my new Excel Helproof roof zero zero, no 1584 01:16:53.199 --> 01:16:55.880 hail damage. All my neighbors have had new roofs in 1585 01:16:55.920 --> 01:16:59.039 the last year or two years. I've had absolutely zero 1586 01:16:59.279 --> 01:17:03.039 damage to the roof period with my helproof roof from 1587 01:17:03.119 --> 01:17:07.239 Excel Excelroofing dot Com. Now here's what I want to do. Hey, Natalie, 1588 01:17:07.359 --> 01:17:11.359 I'm going to reach out to this company and I 1589 01:17:11.479 --> 01:17:14.920 want them to explain to me why they're not going 1590 01:17:14.960 --> 01:17:17.680 to do anything for you. Okay, that's kind of where 1591 01:17:17.680 --> 01:17:19.359 we're going to take this, and we're going to take 1592 01:17:19.399 --> 01:17:22.359 it there pretty quick. I understand what's on it, I 1593 01:17:22.479 --> 01:17:27.680 understand everything going on. I completely disagree with how they're 1594 01:17:27.680 --> 01:17:30.760 looking at it, and we are trying to get an 1595 01:17:30.840 --> 01:17:37.239 attorney on dimitri Is that literally specializes in contractor issues 1596 01:17:37.399 --> 01:17:37.920 just like this. 1597 01:17:38.399 --> 01:17:41.199 Absolutely This man is a great resource. He works at 1598 01:17:41.239 --> 01:17:43.479 Haullington Law Firm and Parker and I'd love to get 1599 01:17:43.520 --> 01:17:44.840 him on the air. I just invited him. 1600 01:17:44.880 --> 01:17:46.600 Yep, we're going to try to get him up. So 1601 01:17:46.840 --> 01:17:48.800 here's what I would like to do with you, Natalie. 1602 01:17:48.880 --> 01:17:52.720 Right now, we've got all your information. I assume Kelly's 1603 01:17:52.760 --> 01:17:55.479 got your number. We're going to move this on to 1604 01:17:55.600 --> 01:18:01.279 the next part and then we're gonna call you back. Okay, 1605 01:18:01.319 --> 01:18:03.760 sound great? All right, Hold tight, Natalie, make sure we 1606 01:18:03.880 --> 01:18:06.840 got everything we need Kelly. Plus, we'll free that line open. 1607 01:18:07.199 --> 01:18:09.560 So right now we're going to have one open line 1608 01:18:09.600 --> 01:18:11.800 three ZHO three Martino. By the way, this hour brought 1609 01:18:11.800 --> 01:18:14.640 to you by a Frank Duran, the real estate man. 1610 01:18:14.720 --> 01:18:17.079 How I love the Frank made us so much money 1611 01:18:17.560 --> 01:18:20.920 selling our house and Red Hawk up in Castle Rock. 1612 01:18:21.119 --> 01:18:23.399 You know what he did, He got a bidding friendzy going. 1613 01:18:23.840 --> 01:18:26.760 He actually listed it low. I'm kinda I'm kind of 1614 01:18:26.800 --> 01:18:29.319 pulling his skirt up a little bit, but he listed 1615 01:18:29.359 --> 01:18:32.119 it lower than the same models around the neighborhood that 1616 01:18:32.319 --> 01:18:35.760 was for sale, and people wanted it, so they start 1617 01:18:36.159 --> 01:18:39.279 coming in and it created a bidding war. He also 1618 01:18:39.359 --> 01:18:42.079 did this, I think it's called the matter horn. He 1619 01:18:42.159 --> 01:18:46.319 did a three D walkthrough of our house online. We 1620 01:18:46.439 --> 01:18:50.159 had almost one hundred thousand people virtually walk our house 1621 01:18:50.399 --> 01:18:54.479 when he listed it on Friday until Sunday. We had 1622 01:18:54.640 --> 01:18:58.760 five offers, including cash offers on Monday, and we chose 1623 01:18:58.800 --> 01:19:01.680 the best one, which have worse was way higher than 1624 01:19:01.720 --> 01:19:04.199 what he listed it at. He's got the secret sauce. 1625 01:19:04.600 --> 01:19:08.199 And if you need help selling your house, Oh man, 1626 01:19:08.319 --> 01:19:11.239 is he good? He is really good and buying a house. 1627 01:19:11.279 --> 01:19:15.239 I'm sorry, Frank Durant Holmes dot com. That's the number, Mike. 1628 01:19:15.359 --> 01:19:17.640 Let me see who's gonna be up next. I promise Paul, 1629 01:19:18.159 --> 01:19:20.199 you're gonna be up next. And then Mike's got a 1630 01:19:20.239 --> 01:19:23.439 question on oil and gas rights. Fran has a question 1631 01:19:23.520 --> 01:19:26.199 on housing inspectors. We're gonna try to get to all 1632 01:19:26.239 --> 01:19:27.600 three of you right after this. 1633 01:19:33.399 --> 01:19:36.680 Go with a sure thing Denver's best roofer Excel roofing 1634 01:19:36.760 --> 01:19:39.439 dot com. You don't pay a cent until you're content. 1635 01:19:42.800 --> 01:19:46.000 Time for an insurance check up free, no obligation. In comparison, 1636 01:19:46.119 --> 01:19:49.680 call Compass insurance paying too much your coverage at dozens 1637 01:19:49.680 --> 01:19:52.399 of insurance companies find out now three oh three seven 1638 01:19:52.399 --> 01:19:54.800 to seven to one help. You'll think you're his only 1639 01:19:54.880 --> 01:19:57.319 customer when you choose Frank durand the real estate man 1640 01:19:57.399 --> 01:19:59.880 dot com to list your home with remax a li 1641 01:20:00.640 --> 01:20:04.159 three oh three nine two zero sixteen twenty two. 1642 01:20:05.279 --> 01:20:09.600 Try three oh three seven eighty five five. By the way, 1643 01:20:09.640 --> 01:20:13.000 this hour brought to you by waterpros dot Net. Paul 1644 01:20:13.039 --> 01:20:15.600 the Waterman, he was on just the other day. Those 1645 01:20:15.640 --> 01:20:18.800 Forever chemicals are everywhere. They're in your drinking water. I 1646 01:20:18.840 --> 01:20:22.560 don't care if you're on well Water, Denver Water, Lakewoodwater, 1647 01:20:22.960 --> 01:20:27.159 Parker water, it doesn't matter. Forever chemicals are everywhere. To 1648 01:20:27.199 --> 01:20:29.279 get them out. They got a system now. Not only 1649 01:20:29.319 --> 01:20:31.680 will it soften your water, it'll get rid of the 1650 01:20:31.760 --> 01:20:36.479 forever chemicals your entire house. Under thirty seven hundred dollars 1651 01:20:36.479 --> 01:20:39.159 that's installed. You're not gonna find a deal like that anywhere. 1652 01:20:39.479 --> 01:20:44.640 Check them out at waterpros dot net. That's waterpros dot net. 1653 01:20:44.680 --> 01:20:47.520 I like Paul, Infecta Susanna and I got a system. 1654 01:20:47.880 --> 01:20:49.520 What's it been six months? Maybe? 1655 01:20:49.680 --> 01:20:49.880 Yeah? 1656 01:20:50.000 --> 01:20:52.600 Go maybe a year? Almost a year now she loves 1657 01:20:52.600 --> 01:20:56.640 it because of Okay, I'll say it. It's amazing to me. 1658 01:20:58.079 --> 01:21:03.199 It does wonders for her hair and skin. So it's like, okay, 1659 01:21:03.399 --> 01:21:06.439 but somehow it still tastes the same, It tastes identical. 1660 01:21:06.479 --> 01:21:07.199 Well that's what you. 1661 01:21:07.159 --> 01:21:09.680 Were mostly worried about. As we sort of power. 1662 01:21:13.239 --> 01:21:16.399 And you know, happy wife, happy life, and now our 1663 01:21:16.439 --> 01:21:17.079 hair is better. 1664 01:21:18.119 --> 01:21:19.840 Your hair looks good too, Mark Brook. 1665 01:21:20.119 --> 01:21:22.319 Do you have a water softener at your house? Have 1666 01:21:22.439 --> 01:21:24.760 you noticed a difference between hard water and soft water 1667 01:21:24.880 --> 01:21:27.680 in your hair? Or Am I the only person in 1668 01:21:27.720 --> 01:21:29.880 the world that lives with the woman that does notice 1669 01:21:29.880 --> 01:21:30.399 the difference? 1670 01:21:30.880 --> 01:21:33.680 I feel I feel like there's for sure a difference, 1671 01:21:33.760 --> 01:21:37.119 but I am one hundred percent like a housewife when 1672 01:21:37.119 --> 01:21:38.039 it comes to that stuff. 1673 01:21:38.119 --> 01:21:40.359 I know nothing about how our water works. 1674 01:21:41.960 --> 01:21:44.760 I know our electrical box in our roof, but anything else. 1675 01:21:45.000 --> 01:21:49.039 So it all started. It all started at a hotel 1676 01:21:49.079 --> 01:21:52.159 in New Orleans. Oh this this is doing wonders for 1677 01:21:52.239 --> 01:21:53.800 my hair. And next thing, you know. 1678 01:21:53.840 --> 01:21:55.800 You're like, my skin feels slimy on this. 1679 01:21:56.279 --> 01:21:59.119 It feels slimy. But you know what I mean? Whatever? 1680 01:21:59.760 --> 01:22:03.039 And uh, all right? I digress three or three seven 1681 01:22:03.119 --> 01:22:06.479 one three A two five five thirty five hundred dollars later, 1682 01:22:08.039 --> 01:22:09.479 Hey Paul, what's going on? Man? 1683 01:22:13.119 --> 01:22:13.359 Hello? 1684 01:22:13.720 --> 01:22:14.840 Hey Paul? How are you, sir? 1685 01:22:16.479 --> 01:22:19.000 I'm good. Thank you for taking my call. You got 1686 01:22:19.000 --> 01:22:20.680 it listener, first time caller. 1687 01:22:20.920 --> 01:22:23.319 I appreciate you holding two for a while. What's what's 1688 01:22:23.359 --> 01:22:24.640 going on? How can we help you? 1689 01:22:24.720 --> 01:22:24.920 Sir? 1690 01:22:26.960 --> 01:22:32.800 I have a twenty and twenty one Chevrolet Silverado half 1691 01:22:32.840 --> 01:22:39.039 Ton fifteen hundred Polo drive Z seventy one three point 1692 01:22:39.119 --> 01:22:39.800 zero Diesel. 1693 01:22:40.199 --> 01:22:43.800 Damn, what are you drag racing? I mean, my god, 1694 01:22:43.880 --> 01:22:47.359 that's a z R that's got that Corvette engine in it. 1695 01:22:49.159 --> 01:22:50.640 No, it's a diesel engine. 1696 01:22:50.760 --> 01:22:52.399 Oh, I thought, what did you call? 1697 01:22:52.439 --> 01:22:52.560 It? 1698 01:22:52.600 --> 01:22:53.279 Is Z one? 1699 01:22:55.159 --> 01:22:55.960 The seventy one? 1700 01:22:56.000 --> 01:22:59.159 Isn't it Z seventy one? Okay, I got you a 1701 01:22:59.159 --> 01:23:01.960 little confused. So that's a really nice pickup. 1702 01:23:03.760 --> 01:23:10.760 It is to have loved it until November. In November, 1703 01:23:10.920 --> 01:23:13.800 I was dozen hunting in South Dakota with my sons 1704 01:23:14.479 --> 01:23:18.439 and on the way home it quit on me. So 1705 01:23:18.960 --> 01:23:24.399 I called on Star and asked for an online diagnostic 1706 01:23:24.680 --> 01:23:28.640 through the code P two two eight C, which actually 1707 01:23:28.760 --> 01:23:34.279 is about a fuel regulator on the pump, the high 1708 01:23:34.279 --> 01:23:38.199 pressure fuel pump. Got it, brought it, brought it home, 1709 01:23:38.960 --> 01:23:44.520 took it to the dealer here in town. They had it. 1710 01:23:44.520 --> 01:23:51.239 It is Bradley Hyundai Chevrolet got it. They had it 1711 01:23:51.279 --> 01:23:54.680 for over two weeks, and I went in and talked 1712 01:23:54.680 --> 01:23:58.720 to the service manager and they were really having trouble 1713 01:23:59.079 --> 01:24:09.960 diagnosing the issue. So finally they said, well, the only 1714 01:24:10.039 --> 01:24:13.319 conclusion we can come to is that it's the high 1715 01:24:13.319 --> 01:24:18.279 pressure fuel pump. So I said, well, what's that cost 1716 01:24:18.680 --> 01:24:22.199 in it? The original price was seventy two hundred dollars. 1717 01:24:21.840 --> 01:24:29.199 Fully smoked, seventy two hundred bucks. Yes, okay, so what'd 1718 01:24:29.279 --> 01:24:29.560 you do? 1719 01:24:31.520 --> 01:24:34.439 Well? I did what you did? You know, I've never 1720 01:24:34.479 --> 01:24:37.199 heard of a fuel pump being that high. Yeah, and 1721 01:24:37.479 --> 01:24:41.800 to be honest, the majority of that was labor cost 1722 01:24:41.840 --> 01:24:43.039 at two hundred dollars an hour. 1723 01:24:43.399 --> 01:24:46.520 Yeah, I think they have to drop the entire tank. 1724 01:24:48.920 --> 01:24:51.399 So a lot of those dcs so people know, have 1725 01:24:51.479 --> 01:24:55.640 a high pressure and low pressure. That God, I'm trying 1726 01:24:55.680 --> 01:24:57.680 to go back to my goodyear days. I know the 1727 01:24:57.760 --> 01:25:00.920 labor is pretty intense here, but okay, go ahead, keep finishing. 1728 01:25:03.359 --> 01:25:07.000 So he said they had to drop the transmission, et cetera. Well, 1729 01:25:07.039 --> 01:25:09.399 I said, well, let me get a second opinion. So 1730 01:25:09.479 --> 01:25:14.920 I took it to another reputable diesel service, McKenny Kieren Pueblo, 1731 01:25:15.079 --> 01:25:20.479 who was and they couldn't get is Big Gem's diesel. 1732 01:25:20.199 --> 01:25:23.279 Okay, and they have I talked to. 1733 01:25:23.279 --> 01:25:26.039 Other mechanics and that's where they recommended. 1734 01:25:25.359 --> 01:25:25.720 That I go. 1735 01:25:25.880 --> 01:25:27.920 Yeah, I got, it's just so cool. What Big Jim say. 1736 01:25:29.439 --> 01:25:32.560 Well, Big Jim came up, saint do he's sick antest. 1737 01:25:32.720 --> 01:25:37.239 He said, we didn't find sufficient evidence in the fuel 1738 01:25:38.079 --> 01:25:42.560 to warrant that the that the fuel pump. I guess 1739 01:25:42.680 --> 01:25:45.359 you'll throw metal shavens and stuff when it goes back. 1740 01:25:45.520 --> 01:25:48.560 Hey, let me ask you something. When this first happened, 1741 01:25:48.560 --> 01:25:51.479 when you were coming back from Fezan hunting, the check 1742 01:25:51.520 --> 01:25:55.520 engine light came on. Correct, that is correct. Did it 1743 01:25:55.600 --> 01:25:58.479 stall out as well or just the check engine like 1744 01:25:58.560 --> 01:26:02.319 came on or it stopped or what happened? No, it 1745 01:26:02.479 --> 01:26:05.319 stalled so after installed in an hour to get it 1746 01:26:05.359 --> 01:26:07.800 started and you called on Star, did they end up 1747 01:26:07.840 --> 01:26:12.039 towing it? Yes, And that's how it got to that 1748 01:26:12.159 --> 01:26:12.720 first dealer. 1749 01:26:14.520 --> 01:26:17.119 No, I got it started and crippled it in to 1750 01:26:17.279 --> 01:26:21.520 winter out Dakota. And there it was a Saturday. It 1751 01:26:21.560 --> 01:26:25.399 was football season and yeah, I found a mechanic and 1752 01:26:25.479 --> 01:26:29.960 he told me that he couldn't do the right diagnosis 1753 01:26:29.960 --> 01:26:32.840 on him because the shop was closed, but he felt 1754 01:26:32.840 --> 01:26:34.960 like I could cripple it home, and I did and 1755 01:26:35.079 --> 01:26:37.279 installed on me a couple of monks. 1756 01:26:37.279 --> 01:26:39.680 Okay, I get I get home. I understand. So let's 1757 01:26:39.680 --> 01:26:41.760 go back to Big Jim. They couldn't figure out what 1758 01:26:41.840 --> 01:26:43.880 was going on either. They didn't want to say it 1759 01:26:43.960 --> 01:26:49.199 was the pump because it's so expensive. So what happened, Well. 1760 01:26:49.199 --> 01:26:54.520 What I did? He said, Look, normally I will you know, 1761 01:26:54.600 --> 01:26:57.439 if that's not what the issue is, then I would 1762 01:26:57.520 --> 01:27:01.199 just eat the cost. So I said, well, I don't 1763 01:27:01.199 --> 01:27:03.720 want you to do that, and he said, well, I'm 1764 01:27:03.760 --> 01:27:07.199 going to call the dealer. So he called the dealer 1765 01:27:07.279 --> 01:27:10.000 and the dealer told him it was the fuel pop. 1766 01:27:11.359 --> 01:27:15.680 So I said, so he called Stradley or whomever it was. 1767 01:27:17.239 --> 01:27:19.159 Yeah, well, I don't know if it's Bradley. He just 1768 01:27:19.159 --> 01:27:20.720 told me he called a Shivy dealership. 1769 01:27:20.800 --> 01:27:22.439 Okay, keep going, Oh, I don't know. 1770 01:27:23.520 --> 01:27:27.920 Uh, And so it's it's a Shivvy. So I took 1771 01:27:27.960 --> 01:27:31.319 it back to Chivy so the warranty would be covered 1772 01:27:31.640 --> 01:27:32.279 by the dealer. 1773 01:27:32.800 --> 01:27:35.359 Yeah, okay. 1774 01:27:33.960 --> 01:27:37.640 They they gave me a discounted rate. I think it 1775 01:27:37.720 --> 01:27:44.640 was like right at fifty eight dollars. They supposedly fixed it. 1776 01:27:45.479 --> 01:27:48.359 I had picked it up Monday. On the way home, 1777 01:27:48.399 --> 01:27:49.439 the engine light came. 1778 01:27:49.279 --> 01:27:53.600 Back on what dealership, Paul, what was the second dealership? 1779 01:27:55.920 --> 01:27:57.920 Well, it's the same dealership. I took him back to 1780 01:27:57.960 --> 01:28:01.680 this Hyundai Spreadby. 1781 01:28:02.359 --> 01:28:04.680 Yes, so you took it back to them. They put 1782 01:28:04.680 --> 01:28:08.840 in the pump today, diagnosed in the first part and 1783 01:28:09.560 --> 01:28:14.359 it didn't fix it. That's where you're going, right, That's correct. Okay. 1784 01:28:14.399 --> 01:28:18.399 So when you brought it back to him. 1785 01:28:18.840 --> 01:28:21.199 Before I took it back to him, I did another 1786 01:28:21.319 --> 01:28:24.439 online diagnose and it was throwing the same code, so 1787 01:28:24.520 --> 01:28:28.760 I knew that it wasn't It wasn't. 1788 01:28:29.119 --> 01:28:31.079 The fuel pumps, so keep going. 1789 01:28:31.920 --> 01:28:36.159 Maybe I just thought maybe it was the maybe you know, 1790 01:28:36.560 --> 01:28:40.720 mechanic's make mistakes, so maybe there was something that was missing. Well, 1791 01:28:40.760 --> 01:28:43.640 they called me this morning and they told me that 1792 01:28:43.760 --> 01:28:46.479 it's the fuel rail and they want to charge me 1793 01:28:46.520 --> 01:28:50.159 another close to twenty five hundred dollars for the fuel rail. 1794 01:28:50.279 --> 01:28:52.239 Well did you ask them, well, how come you sold 1795 01:28:52.279 --> 01:28:53.479 me this pump? 1796 01:28:55.239 --> 01:28:55.640 I did. 1797 01:28:56.000 --> 01:28:58.000 I said, what are you going to reimburse me for 1798 01:28:58.079 --> 01:29:01.720 the pump? And they said, no, we're not going to 1799 01:29:01.800 --> 01:29:04.600 do that. And the only thing is that they would 1800 01:29:04.680 --> 01:29:06.680 go half with me on the room. I said, no, 1801 01:29:07.920 --> 01:29:09.920 it wasn't the fuel pumped. It was obviously. 1802 01:29:10.119 --> 01:29:14.199 Do you have that diagnosis like in writing or an 1803 01:29:14.199 --> 01:29:16.520 email saying that you needed to fuel pump? 1804 01:29:18.520 --> 01:29:19.359 I do have it. 1805 01:29:19.920 --> 01:29:22.720 Hold on a second, hold on, this is an interesting one. 1806 01:29:22.720 --> 01:29:25.520 There's a couple you know who I'd like to talk to. 1807 01:29:27.439 --> 01:29:32.039 Who was the attorney Suzanne the automotive Raina Bias. I 1808 01:29:32.039 --> 01:29:34.439 would like to see if she could come on real quick. 1809 01:29:34.520 --> 01:29:38.119 This is right up her alley. This drives me crazy. 1810 01:29:38.119 --> 01:29:40.800 And then Kelly, who I'd like to talk to right 1811 01:29:40.880 --> 01:29:43.640 after this break is Kevin Colkin. I want to ask 1812 01:29:43.720 --> 01:29:48.119 him a couple of questions on this particular Z seventy 1813 01:29:48.199 --> 01:30:00.840 one Silverado, Hold on everybody, including Fran Paul and Russ. 1814 01:29:58.279 --> 01:30:02.199 Go with a sure thing Denver's Rufer Excel roofing dot com. 1815 01:30:02.239 --> 01:30:04.239 You don't pay a cent until you're content. 1816 01:30:07.640 --> 01:30:11.199 Time for an insurance checkup free no obligation comparison call 1817 01:30:11.279 --> 01:30:14.600 Compass Insurance paying too much your coverage at dozens of 1818 01:30:14.640 --> 01:30:17.279 insurance companies find out now three all three seven to 1819 01:30:17.359 --> 01:30:20.159 seven to one help. You'll think you're his only customer 1820 01:30:20.199 --> 01:30:22.439 when you choose Frank durand the real estate man dot 1821 01:30:22.479 --> 01:30:25.800 com to list your home with Remax Alliance three all 1822 01:30:25.840 --> 01:30:29.680 three nine two zero sixteen twenty two all right, three oh. 1823 01:30:29.560 --> 01:30:31.880 Three seven one three A two five five. We've got 1824 01:30:31.920 --> 01:30:35.920 a ton going on. First of all, a couple a 1825 01:30:35.960 --> 01:30:39.640 couple kind of house cleaning things here. One that woman 1826 01:30:39.680 --> 01:30:42.279 with the skylights. I want to get with that attorney, 1827 01:30:42.399 --> 01:30:45.319 so Dimitri's working on that. Hopefully we get that attorney on. 1828 01:30:46.159 --> 01:30:50.239 I would like to reach out, though, Kelly. Have you 1829 01:30:50.319 --> 01:30:53.359 reached out to that skylight company? Would you see if 1830 01:30:53.399 --> 01:30:56.319 we can get them on for an opinion on that. 1831 01:30:56.439 --> 01:30:59.359 I'd like to talk to them why they think it's 1832 01:30:59.399 --> 01:31:03.319 okay to el skylights and not properly install them, even 1833 01:31:03.359 --> 01:31:06.960 if the customer you know, says okay, I don't want flashing. 1834 01:31:07.119 --> 01:31:09.399 I don't understand why that would even be an option, 1835 01:31:10.279 --> 01:31:12.399 But I want to get the attorney's opinion on that, 1836 01:31:12.600 --> 01:31:14.560 and I'd also like to ask him if they pulled 1837 01:31:14.560 --> 01:31:17.479 a permit. I'd be very curious on there. But just 1838 01:31:17.479 --> 01:31:19.199 see if Dey'll come on and give their side of 1839 01:31:19.239 --> 01:31:21.359 the story. You know how to do that. Meantime, I 1840 01:31:21.399 --> 01:31:24.359 want to go to Kevin Coalk and shared an auto tech. Hey, Kevin, 1841 01:31:24.399 --> 01:31:27.720 I don't know if you were listening, but this guy 1842 01:31:29.000 --> 01:31:35.159 basically has a two thy twenty one silverado Z seventy 1843 01:31:35.199 --> 01:31:38.159 one diesel. I assume it's a twenty five hundred. Follow 1844 01:31:38.239 --> 01:31:43.000 me so far, sir? Gotcha. So he was coming back 1845 01:31:43.039 --> 01:31:45.359 from hunting. I don't know the relevance of that, but 1846 01:31:45.399 --> 01:31:48.560 he was coming back from a trip and check engine 1847 01:31:48.640 --> 01:31:51.119 light came on, vehicle stalled. He's got on Star. He 1848 01:31:51.199 --> 01:31:54.319 hits you on Star button. They pull the code remotely 1849 01:31:54.399 --> 01:31:57.239 and say it could be a fuel pump. In fact, 1850 01:31:57.279 --> 01:31:59.920 let me lock him back in here. Hey, hey, Paul, 1851 01:32:00.000 --> 01:32:03.119 Well what did on Star originally said? They said that 1852 01:32:03.520 --> 01:32:05.079 code was for a fuel pump? 1853 01:32:05.159 --> 01:32:05.279 Right? 1854 01:32:05.399 --> 01:32:07.960 Or was it a fuel pressure regulator? 1855 01:32:08.279 --> 01:32:12.319 No, it's a fuel pressure it's the code was P 1856 01:32:13.079 --> 01:32:16.359 two twenty eight C. I actually still have all of 1857 01:32:16.359 --> 01:32:16.960 the records. 1858 01:32:17.159 --> 01:32:20.079 Yeah, So on Star tells him that. He ends up 1859 01:32:20.159 --> 01:32:23.079 limping it back to where he lives. He brings it 1860 01:32:23.159 --> 01:32:26.159 up to Spradley, say it again. 1861 01:32:26.479 --> 01:32:29.399 It's not a it's a three point oh diesel, the 1862 01:32:29.600 --> 01:32:29.960 not the. 1863 01:32:29.920 --> 01:32:32.399 Six So oh it's a three point oh, so that 1864 01:32:32.600 --> 01:32:37.399 is a fifty. They made a fifteen hundred diesel. Yeah, 1865 01:32:37.520 --> 01:32:39.640 oh my god, I didn't know that. I never I've 1866 01:32:39.760 --> 01:32:43.119 never seen that vehicle. That's crazy, a little fifteen hundred diesel. 1867 01:32:43.199 --> 01:32:46.000 Someone asked me right in studio during the break. I 1868 01:32:46.039 --> 01:32:47.720 was like, I don't think I've ever seen a fifteen 1869 01:32:47.800 --> 01:32:50.399 hundred or a whatever, like an F one fifty with 1870 01:32:50.439 --> 01:32:53.880 the diesel for that matter. But anyhow, so Kevin he 1871 01:32:54.000 --> 01:32:58.680 gets that code. He brings it to Spradley. It's a 1872 01:32:58.720 --> 01:33:02.119 dealership kind of up where that's Colorado Springs, isn't it? 1873 01:33:02.199 --> 01:33:06.319 Or is that where is it? It's in Quebla. So 1874 01:33:06.359 --> 01:33:08.840 he brings it up there and they say it's a 1875 01:33:08.880 --> 01:33:11.920 fuel pump. They quote him like seventy five hundred bucks 1876 01:33:12.119 --> 01:33:15.640 for the high pressure pump. He wants his second opinion, 1877 01:33:15.720 --> 01:33:17.800 so he brings it over to another place called Big 1878 01:33:17.880 --> 01:33:21.279 Jim's Diesel. They look at it. They can't they don't know. 1879 01:33:21.640 --> 01:33:23.960 They're very honest with them. They're like, hey, we're having 1880 01:33:23.960 --> 01:33:29.239 trouble diagnosing this, but we simply don't know what it is. 1881 01:33:29.359 --> 01:33:32.800 But we think it's probably that high pressure pump. And 1882 01:33:32.920 --> 01:33:37.039 they actually offered you to install it, and if it 1883 01:33:37.239 --> 01:33:43.079 wasn't that they would switch it back out. Is that correct, Paul, No, 1884 01:33:43.600 --> 01:33:44.239 it's close. 1885 01:33:44.399 --> 01:33:48.479 What he said is normally we we will stand behind it. 1886 01:33:48.520 --> 01:33:52.399 If that's not the deal, that then we'll you know, 1887 01:33:52.720 --> 01:33:55.000 make it right, well just eat it. But that's yeah, 1888 01:33:55.039 --> 01:33:58.079 but that's it was just too expensive. And I said, well, well, 1889 01:33:58.279 --> 01:34:02.159 if it is a fuel pump, large it was because 1890 01:34:02.159 --> 01:34:05.239 he didn't see metal shavings and the fuel. 1891 01:34:06.479 --> 01:34:06.720 Yeah. 1892 01:34:06.800 --> 01:34:09.800 But for whatever reason, Kevin, I got you, Paul. But 1893 01:34:09.920 --> 01:34:12.319 for whatever reason, Big Jim is where they were at. 1894 01:34:12.680 --> 01:34:14.760 So he ends up bringing it back over to the 1895 01:34:14.800 --> 01:34:19.159 dealership same you know, Spradley, and they say, yep, it's 1896 01:34:19.159 --> 01:34:22.279 the fuel pump. They get the fuel pump installed. Long 1897 01:34:22.319 --> 01:34:25.880 story short, he leaves their same exact problem, same code, 1898 01:34:26.079 --> 01:34:29.560 same check engine like, same everything, and he brings it back. 1899 01:34:29.600 --> 01:34:32.039 They look at it now they say it's the fuel rail, 1900 01:34:32.359 --> 01:34:35.239 and now he needs a fuel rail. So he said, well, 1901 01:34:35.279 --> 01:34:38.079 why did you sell me the pump? And of course 1902 01:34:38.159 --> 01:34:41.159 they're what what are they saying when you say why 1903 01:34:41.159 --> 01:34:42.199 did you sell the pump? 1904 01:34:44.000 --> 01:34:47.720 Well, they they just they didn't say anything about that. 1905 01:34:47.840 --> 01:34:51.039 I said, can you reimburse me for the pump? The 1906 01:34:51.079 --> 01:34:51.680 fuel pump? 1907 01:34:53.239 --> 01:34:55.960 And are they saying it was both things are they 1908 01:34:56.000 --> 01:34:57.880 saying it was both things. 1909 01:35:00.199 --> 01:35:01.079 Well, I don't know. 1910 01:35:01.239 --> 01:35:01.680 They didn't. 1911 01:35:01.760 --> 01:35:04.079 They didn't, they have not said, but they didn't tell 1912 01:35:04.119 --> 01:35:06.239 me that initially. Okay, rail was. 1913 01:35:06.239 --> 01:35:10.520 Never I got Paul, I got you, Paul, I got you. So, Kevin, 1914 01:35:10.600 --> 01:35:13.079 let me ask you this first of all, could it 1915 01:35:13.159 --> 01:35:15.640 be both things? In other words, if something's wrong with 1916 01:35:15.640 --> 01:35:17.520 the fuel rail, can it cause a pump to go 1917 01:35:17.560 --> 01:35:18.399 out and vice versa? 1918 01:35:18.720 --> 01:35:18.960 No? 1919 01:35:19.199 --> 01:35:22.439 Probably not so, I mean we're talking it's either one 1920 01:35:22.520 --> 01:35:26.079 or the other. Yep, most likely yes, So what would 1921 01:35:26.119 --> 01:35:28.399 you do in this case? Is Sheridan Auto Tech? And 1922 01:35:28.439 --> 01:35:31.319 I'm being dead serious. That's an expensive pump. I don't 1923 01:35:31.319 --> 01:35:33.079 know if you can send it back to the dealer. 1924 01:35:33.119 --> 01:35:34.159 I don't know how that works. 1925 01:35:34.399 --> 01:35:36.960 No, you'd have to you know, a little salt and pepper. 1926 01:35:36.960 --> 01:35:37.720 You're gonna have to eat it. 1927 01:35:37.760 --> 01:35:38.520 I mean you were wrong. 1928 01:35:39.039 --> 01:35:41.319 Totally wrong, is what it appears. Yeah, I mean you 1929 01:35:41.399 --> 01:35:44.600 missed and we miss We're not one hundred percent yep, 1930 01:35:44.840 --> 01:35:46.840 And it doesn't taste good. But I mean you got 1931 01:35:46.840 --> 01:35:48.479 to be straight up. How much do they want for 1932 01:35:48.520 --> 01:35:53.039 that fuel rail? Funny too? 1933 01:35:53.479 --> 01:35:56.960 Something? It didn't give me a renten estimate. It was 1934 01:35:57.000 --> 01:35:59.119 over the phone, but I think it's around twenty two 1935 01:35:59.199 --> 01:36:00.439 hundred dollars more. 1936 01:36:00.800 --> 01:36:02.159 Who are you dealing with there? 1937 01:36:02.479 --> 01:36:06.920 Or the gentleman's name The service writer that I'm dealing 1938 01:36:06.960 --> 01:36:09.600 with is Mark, have you go his last name? 1939 01:36:09.720 --> 01:36:10.800 And then that's fine. 1940 01:36:10.840 --> 01:36:13.159 I did talk to the service manager. What they say, 1941 01:36:13.720 --> 01:36:18.399 uh if his name is Brett Toledo and he hasn't 1942 01:36:18.479 --> 01:36:24.560 responded yet on my complaint this morning, I've trun resolve it. 1943 01:36:25.079 --> 01:36:26.479 I just don't know who else to turn to. 1944 01:36:26.800 --> 01:36:30.119 Well, it sounds I'm with Not only am I with Kevin, 1945 01:36:30.800 --> 01:36:33.359 but I think everybody listening to this would be on 1946 01:36:33.439 --> 01:36:37.920 the same page. They misdiagnosed it, and now they're saying, well, 1947 01:36:37.960 --> 01:36:40.239 too bad, so sad, we'll cut you a little break 1948 01:36:40.319 --> 01:36:42.760 on the next part. We're going to sell you. And 1949 01:36:42.800 --> 01:36:45.000 how do we know that would even fix it? I'm 1950 01:36:45.079 --> 01:36:47.520 being a little facetious there. I would hope it would 1951 01:36:47.520 --> 01:36:49.960 fix it, but who the hell can trust these guys? 1952 01:36:50.840 --> 01:36:53.800 Yeah, it could be a computer as well. There's many 1953 01:36:53.840 --> 01:36:55.479 things this circuit could be. 1954 01:36:55.720 --> 01:36:58.479 Well, that's what I wanted you on for Kevin, because 1955 01:36:58.760 --> 01:37:02.560 I really wanted to know could because sometimes what we 1956 01:37:02.680 --> 01:37:05.359 hear is, oh, it was both problems, you know, The 1957 01:37:05.439 --> 01:37:09.439 reason the transmission went out is because the PCM was 1958 01:37:09.479 --> 01:37:12.399 giving it the wrong instructions, so you needed both. I 1959 01:37:12.600 --> 01:37:14.920 just dealt with that on another call, and I thought 1960 01:37:14.960 --> 01:37:16.000 that was garbage. 1961 01:37:16.560 --> 01:37:18.720 Yep, I remember that one. Now I agree. 1962 01:37:18.880 --> 01:37:21.319 So you really think there's no way it could be both. 1963 01:37:21.359 --> 01:37:23.239 This was either the rail or the bumper. 1964 01:37:24.039 --> 01:37:25.760 Very unlikely, all right, Hey. 1965 01:37:25.680 --> 01:37:28.279 Kevin Caukin shared in an auto tech I appreciate it. 1966 01:37:28.560 --> 01:37:30.640 And honestly, if you went to him, Paul, in the 1967 01:37:30.680 --> 01:37:32.800 first place, it would have been cheaper. You would have 1968 01:37:32.800 --> 01:37:35.479 had a three year nationwide warranty. But I'm not trying 1969 01:37:35.479 --> 01:37:37.800 to beat you up. I want to help you out here, Paul. 1970 01:37:37.840 --> 01:37:40.279 So here's the next step we're going to take. Kelly, 1971 01:37:40.520 --> 01:37:42.880 I'd like to get these guys on the phone. I 1972 01:37:42.920 --> 01:37:45.720 would like to get Spradley, get the phone number, and 1973 01:37:45.760 --> 01:37:48.800 get the service manager's name. I want to get them 1974 01:37:48.840 --> 01:37:52.600 on the phone and understand why when they screw up. 1975 01:37:53.039 --> 01:38:05.720 He's out fifty eight hundred. 1976 01:38:00.119 --> 01:38:03.800 With a sure thing Denver's Best roofer Excel Roofing dot com. 1977 01:38:03.840 --> 01:38:07.840 You don't pay a cent until you're content, wait. 1978 01:38:09.239 --> 01:38:12.800 Time for an insurance checkup, free no obligation comparison call 1979 01:38:12.920 --> 01:38:16.199 Compass Insurance paying too much your coverage at dozens of 1980 01:38:16.239 --> 01:38:19.199 insurance companies find out now three all three seven seven 1981 01:38:19.279 --> 01:38:22.039 one help. You'll think you're his only customer when you 1982 01:38:22.119 --> 01:38:24.600 choose Frank durand the real estate man dot com to 1983 01:38:24.680 --> 01:38:27.840 list your home with Remax Alliance three all three nine 1984 01:38:27.880 --> 01:38:30.119 two zero sixteen twenty two. 1985 01:38:32.199 --> 01:38:34.479 All right, three O three seven one three eight two 1986 01:38:34.560 --> 01:38:37.560 five five Kelly, give me some updates here. I know 1987 01:38:37.600 --> 01:38:41.239 we reached out to the Skylight people. Did we get 1988 01:38:41.239 --> 01:38:43.359 in touch with them or were we at with those guys? 1989 01:38:43.439 --> 01:38:46.119 No, I loved a message with both of the companies 1990 01:38:46.119 --> 01:38:49.479 that you asked me. So we had the Skylight company 1991 01:38:50.560 --> 01:38:56.800 and just uh for giggles, the gentleman who actually quoted 1992 01:38:57.000 --> 01:39:03.399 and serviced the job on Natalie's account Skylight, Uh huh 1993 01:39:03.439 --> 01:39:04.760 he's no longer with the company. 1994 01:39:04.880 --> 01:39:08.520 Yeah, of course, because he's a moron and sold her 1995 01:39:08.560 --> 01:39:12.079 something that leaked to to uh two freaking years later. 1996 01:39:12.159 --> 01:39:15.880 So I can understand, I I can, or or he 1997 01:39:16.039 --> 01:39:18.359 quit because he worked for morons. I'm not sure that 1998 01:39:18.560 --> 01:39:19.920 you know we're We're not sure. 1999 01:39:19.680 --> 01:39:22.520 Out the Jerry we love to message for his manager. 2000 01:39:23.079 --> 01:39:24.600 So that's where we are. 2001 01:39:24.880 --> 01:39:27.680 I can't wait to hear from either of them. And then, Paul, 2002 01:39:27.760 --> 01:39:30.439 I'm gonna we need all your info. Here's the deal 2003 01:39:30.479 --> 01:39:31.199 I'm gonna put you. 2004 01:39:31.359 --> 01:39:31.960 Yeah, I got that. 2005 01:39:32.159 --> 01:39:35.079 I'm gonna put you with Deputy Scott. Okay, Paul, we 2006 01:39:35.119 --> 01:39:38.199 call him Deputy Dollar. We've got a message into these 2007 01:39:38.239 --> 01:39:41.439 Oh no, we're giving this to you, Chopper. Oh, I'm sorry, 2008 01:39:41.479 --> 01:39:45.159 I got these backwards, Paul. So, Chopper, you're gonna call 2009 01:39:45.239 --> 01:39:48.960 down to Spradley Hondai and what is a GMC. 2010 01:39:51.399 --> 01:39:53.720 Just Bradley Hondai Chevrolet. 2011 01:39:53.359 --> 01:39:57.359 Hondai Chevrolet and figure out what's going on here. Remember, 2012 01:39:57.479 --> 01:40:00.720 Kelly already left a message for the service manager. She's 2013 01:40:00.720 --> 01:40:04.399 got the name. I mean, these guys straight up sold 2014 01:40:04.439 --> 01:40:06.840 him something he didn't need, and now we're willing to 2015 01:40:06.880 --> 01:40:10.560 do nothing. A bad diagnostic is not Paul's fault in 2016 01:40:10.680 --> 01:40:13.279 any world that I've ever lived in. Paul, can you 2017 01:40:13.439 --> 01:40:17.000 send us those emails where they tell you it's the 2018 01:40:17.079 --> 01:40:19.000 fuel pump in the estimate to fix it? 2019 01:40:21.039 --> 01:40:21.199 Yeah? 2020 01:40:21.319 --> 01:40:23.119 Can we just submitute to get a pans here? 2021 01:40:23.319 --> 01:40:28.279 Yep, it's really easy. It's help HLP at troubleshooter dot com. 2022 01:40:28.359 --> 01:40:31.680 Help at Troubleshooter dot com. In fact, if you can 2023 01:40:31.760 --> 01:40:35.319 send those in the next hour, actually quicker than that, 2024 01:40:35.640 --> 01:40:38.079 I would love to read them to everybody listening. I 2025 01:40:38.560 --> 01:40:40.479 do want to read them and see what they say 2026 01:40:41.039 --> 01:40:44.720 about this seventy five hundred dollars fuel pump you needed, 2027 01:40:45.000 --> 01:40:47.479 so hold on. Give Kelly your phone number. I do 2028 01:40:47.560 --> 01:40:50.079 believe she has everything, but I want those email as 2029 01:40:50.119 --> 01:40:52.560 soon as it comes in three oh three seven one 2030 01:40:52.680 --> 01:40:55.640 three A two five five Now really quick, fran You're 2031 01:40:55.680 --> 01:40:57.720 going to be next up. But what is going on? 2032 01:40:58.039 --> 01:41:00.319 What is the question you have so I can think 2033 01:41:00.359 --> 01:41:02.800 about it simply? 2034 01:41:02.880 --> 01:41:08.159 My question is, since Colorado doesn't require mold and steppers 2035 01:41:08.279 --> 01:41:13.279 to be certified, I need a name of a section 2036 01:41:13.399 --> 01:41:16.720 company that would do it. That is, does not do 2037 01:41:16.960 --> 01:41:19.920 the fixing of it either. I just want somebody to 2038 01:41:20.439 --> 01:41:23.479 go check out my daughter's Okay. 2039 01:41:22.960 --> 01:41:28.279 Hold on, hold on, I get it. Hold on all right, 2040 01:41:28.359 --> 01:41:32.239 Black coming up. Everybody holds tight three zero three Martino. 2041 01:41:45.640 --> 01:41:48.880 Go with a sure thing, Denvers Best Roofer, Excel Roofing 2042 01:41:49.000 --> 01:41:51.640 dot com. You don't pay a cent until you're content. 2043 01:41:55.000 --> 01:41:58.199 Time for an insurance check up free, no obligation. In comparison, 2044 01:41:58.319 --> 01:42:02.000 call Compass insurance too much. Your coverage at dozens of 2045 01:42:02.000 --> 01:42:04.960 insurance companies. Find out now three all three seven seven 2046 01:42:04.960 --> 01:42:07.760 to one help. You'll think you're his only customer when 2047 01:42:07.760 --> 01:42:10.239 you choose Frank durand the real estate Man dot com 2048 01:42:10.279 --> 01:42:13.359 to list your home with Remax Alliance three all three 2049 01:42:13.479 --> 01:42:15.119 nine two zero sixteen twenty two. 2050 01:42:16.119 --> 01:42:25.600 Yeah, ripped up you needed, that's who. 2051 01:42:25.520 --> 01:42:26.079 You don't have. 2052 01:42:28.319 --> 01:42:32.960 Come run in as fast as we can. Shooter's gonna 2053 01:42:33.039 --> 01:42:34.159 help coming. 2054 01:42:34.560 --> 01:42:40.159 Man Dix is the Troubleshooter Show Now Tom Martino. 2055 01:42:41.079 --> 01:42:42.199 Howdy howdy out there. 2056 01:42:42.279 --> 01:42:46.840 Welcome to the Tom Martino Troubleshooter Show. Susanne major Hair 2057 01:42:46.920 --> 01:42:49.560 known to most as Sues. We're broadcasting live on our 2058 01:42:49.760 --> 01:42:52.800 iHeartRadio and on our YouTube channel. You can find us 2059 01:42:52.800 --> 01:42:56.039 by typing in Troubleshooter Network. We've been taking on your 2060 01:42:56.079 --> 01:42:58.600 problems for a long time now long time now. 2061 01:42:58.680 --> 01:43:01.239 Been ripped off at your it's in not being heard. 2062 01:43:01.800 --> 01:43:02.680 If you need helper. 2063 01:43:02.520 --> 01:43:04.600 Advice, please give us a call three h three Martino. 2064 01:43:05.600 --> 01:43:08.279 That's three oh three six two seven eight four sixty six. 2065 01:43:08.359 --> 01:43:10.399 If we're not live, you can leave us a voicemail 2066 01:43:10.439 --> 01:43:12.439 and Kelly will reach back out to you, or you 2067 01:43:12.439 --> 01:43:15.399 can email us at help at troubleshooter dot com. We're 2068 01:43:15.399 --> 01:43:18.520 always happy to get back to you that way. We 2069 01:43:18.640 --> 01:43:22.680 had Fran last hour holding. She had called and talked 2070 01:43:22.720 --> 01:43:27.439 to Mark wanting to know Fran on nine three about 2071 01:43:27.479 --> 01:43:30.600 a mold inspector not being certified but needing a referral 2072 01:43:30.600 --> 01:43:30.920 for one. 2073 01:43:30.960 --> 01:43:31.199 Mark. 2074 01:43:32.640 --> 01:43:35.680 Yeah, I'm not exactly sure what she was asking. So, Fran, 2075 01:43:36.159 --> 01:43:39.079 your daughter's house possibly as mold. I picked up on 2076 01:43:39.159 --> 01:43:43.640 that right, Yes, And you want someone to go out 2077 01:43:43.680 --> 01:43:48.199 and test for mold? Are we talking airborne? That's really 2078 01:43:48.239 --> 01:43:48.880 what you want? 2079 01:43:50.079 --> 01:43:54.079 Well, it's she had a pipe burst in. 2080 01:43:54.039 --> 01:43:56.520 Her condo, okay, and that was and. 2081 01:43:56.359 --> 01:43:57.439 That was remediated. 2082 01:43:57.600 --> 01:44:00.479 But that was some years ago, and now she's been 2083 01:44:00.479 --> 01:44:04.199 having some physical problems and I'm just wondering, I need 2084 01:44:04.239 --> 01:44:07.720 somebody to go that doesn't do the remediation and the checking. 2085 01:44:08.079 --> 01:44:10.239 Is there a company that you know? My question is 2086 01:44:10.279 --> 01:44:13.039 really simple. Is there a company that will just go 2087 01:44:13.119 --> 01:44:18.319 do the testing and not affiliated with fixing the problem. 2088 01:44:18.399 --> 01:44:20.439 Well, well, most of them do both, but why do 2089 01:44:20.520 --> 01:44:25.279 you even care? I mean, they'll do just one like Genesis, 2090 01:44:25.640 --> 01:44:28.560 Mark over a Genesis will come out, they'll put the 2091 01:44:28.640 --> 01:44:31.119 mold test down. I think it sits there for X 2092 01:44:31.159 --> 01:44:34.399 amount of hours or days, I'm not exactly sure, and 2093 01:44:34.399 --> 01:44:36.399 then he'll come pick it up and he'll send it 2094 01:44:36.439 --> 01:44:39.880 to the lab and get a full report for or 2095 01:44:40.000 --> 01:44:43.680 for you on exactly what's going on, how many mold spores, 2096 01:44:43.720 --> 01:44:46.880 what kind of mold, and you'll know everything about it. Now. 2097 01:44:46.960 --> 01:44:49.640 If you want him to take care of the problem, 2098 01:44:49.840 --> 01:44:51.880 he would give you an estimate on that if you 2099 01:44:51.920 --> 01:44:54.680 would like, or deal with your insurance company if that's 2100 01:44:54.680 --> 01:44:57.520 a possibility. But if all you want done is a test, 2101 01:44:57.600 --> 01:45:01.279 he'll do that. Same with Rock at America Restoration, he 2102 01:45:01.359 --> 01:45:03.279 can come out and do the test as well. 2103 01:45:04.760 --> 01:45:07.840 Okay. And the only reason that I was asking that 2104 01:45:07.920 --> 01:45:11.439 question is because I've had a talk to people that 2105 01:45:11.520 --> 01:45:15.000 have had companies to go out and sometimes they've been scammed. 2106 01:45:15.039 --> 01:45:17.000 So of course they're going to find mold, yeah, and 2107 01:45:17.039 --> 01:45:18.720 then you pull them to figure it right. 2108 01:45:18.760 --> 01:45:19.520 So I'm wondering. 2109 01:45:19.960 --> 01:45:22.319 And the thing is that Colorado, you don't have to 2110 01:45:22.319 --> 01:45:24.039 be certified to be a mold inspector. 2111 01:45:24.239 --> 01:45:28.880 Fran I fully understand what you're saying now, So Rock, 2112 01:45:29.039 --> 01:45:31.760 for sure, you know what I want to ask Rock, 2113 01:45:31.920 --> 01:45:33.880 just for the heck of it. Hold on a second, 2114 01:45:33.920 --> 01:45:36.319 you've been holding long enough to where I want to 2115 01:45:36.359 --> 01:45:40.079 figure out Yeah, and I appreciate that. Look, I want 2116 01:45:40.119 --> 01:45:42.880 to figure out how long it would take and what 2117 01:45:43.079 --> 01:45:45.640 he would charge you. And because he held so long, 2118 01:45:45.680 --> 01:45:47.680 I'll try to beat him up on price, but I 2119 01:45:47.760 --> 01:45:51.079 want to ask him about that as far as certifications 2120 01:45:51.119 --> 01:45:54.479 and stuff like that. So hold tight, Suzanne Kelly, let's 2121 01:45:54.479 --> 01:45:57.680 try to get rock on. We have two lines open 2122 01:45:57.680 --> 01:46:00.119 three oh three seven one three eight two five five. Hey, 2123 01:46:00.159 --> 01:46:02.800 how does dragon? How do you think Suzanne did? I 2124 01:46:02.840 --> 01:46:05.199 thought she killed it. That was beautiful. I love that 2125 01:46:05.279 --> 01:46:08.920 opening so much better than Mark or Tom. Well, you 2126 01:46:08.960 --> 01:46:12.800 can't argue that part. That's there's no doubt about that. Hey, Russ, 2127 01:46:12.800 --> 01:46:13.920 what's going on with you? 2128 01:46:15.319 --> 01:46:15.760 Hi? Mark? 2129 01:46:16.600 --> 01:46:19.439 I'm getting ready to put some insulation in my headache, 2130 01:46:20.239 --> 01:46:24.960 and I just have a question. They're they're giving a 2131 01:46:25.039 --> 01:46:26.319 huge rebate. 2132 01:46:26.000 --> 01:46:29.600 For this xcel is but I have to do with a. 2133 01:46:32.640 --> 01:46:33.359 For the college. 2134 01:46:34.119 --> 01:46:37.159 You probably have to use one of their vendors as well, right. 2135 01:46:37.720 --> 01:46:40.119 Yes, and they are one of their vendors. I'm sure 2136 01:46:40.199 --> 01:46:42.319 it was. I didn't call it Excel to find out, 2137 01:46:42.359 --> 01:46:46.439 but they have a like a twenty two hundred dollars 2138 01:46:46.439 --> 01:46:55.359 rebate for this particular insulation, but the insulation is different. 2139 01:46:55.359 --> 01:46:57.800 I mean, well, first of all, back to Excel. When 2140 01:46:57.800 --> 01:46:58.439 they do the. 2141 01:47:00.920 --> 01:47:03.600 What do they call it the rebate? 2142 01:47:04.359 --> 01:47:08.079 Yeah, there's a whole home efficiency program that takes three 2143 01:47:08.119 --> 01:47:08.800 to four hours. 2144 01:47:08.960 --> 01:47:10.560 Yeah. 2145 01:47:10.720 --> 01:47:13.239 Now, will they try to sell me other things other 2146 01:47:13.279 --> 01:47:14.960 than what I need or what I'm getting? 2147 01:47:15.399 --> 01:47:20.560 Well, that part, that part I can't answer. I don't 2148 01:47:20.600 --> 01:47:26.319 know how much heat is escaping through your doors and 2149 01:47:26.399 --> 01:47:31.039 your windows and other places. I don't know what your 2150 01:47:31.119 --> 01:47:35.920 attic is like right now. You know, that's a good question. 2151 01:47:36.520 --> 01:47:39.119 We have a company on our referral list. In fact, 2152 01:47:39.239 --> 01:47:42.000 I used god I've used them a few times, but 2153 01:47:42.079 --> 01:47:46.239 it's called Apple Air and Todd. I think they still 2154 01:47:46.279 --> 01:47:49.239 do this. They come out. I think they're actually on 2155 01:47:49.319 --> 01:47:54.239 Excel stuff too. It's a very curious way though, And 2156 01:47:54.439 --> 01:47:57.520 I'm trying to think of what they would upsell you, like, 2157 01:47:57.600 --> 01:48:01.159 give me an idea of like what you were afraid of. Like, 2158 01:48:01.760 --> 01:48:04.680 let's say you know you're getting a lot of leakage 2159 01:48:04.760 --> 01:48:07.720 through one of your door jams. Wouldn't you want that 2160 01:48:07.880 --> 01:48:09.960 corrected if it wasn't that big of a deal. 2161 01:48:10.920 --> 01:48:13.079 Yeah, but the rebate, I want to make sure I 2162 01:48:13.119 --> 01:48:16.600 get the rebate for the insulation that I'm putting in 2163 01:48:16.600 --> 01:48:19.439 the attic. And that's what it's all about, basically. 2164 01:48:19.479 --> 01:48:23.960 But you know, what company are you looking at having? 2165 01:48:25.159 --> 01:48:26.880 It's the Best Way insallation. 2166 01:48:27.199 --> 01:48:38.079 Oh they were on a referral list. Yeah, uh uh okay. 2167 01:48:39.039 --> 01:48:43.520 And the type of that insulation you know that I'm 2168 01:48:43.520 --> 01:48:46.760 getting they're putting in is they say it's heavier and 2169 01:48:46.840 --> 01:48:50.520 it's pink or something, but it's cellulose. Yeah, and that's 2170 01:48:50.600 --> 01:48:52.880 not the safe stuff I have in my house, you know, 2171 01:48:52.880 --> 01:48:55.159 in the attic now it's it's kind of real light 2172 01:48:55.239 --> 01:48:55.800 and feathery. 2173 01:48:56.079 --> 01:49:01.520 Yeah, okay, hold on, I gotta be I just got 2174 01:49:01.520 --> 01:49:04.720 to be straight up and honest with people. So Best 2175 01:49:04.760 --> 01:49:07.039 Way was on our referral list for a long time, 2176 01:49:07.560 --> 01:49:12.880 you know, during COVID and during other stuff. They fell 2177 01:49:12.920 --> 01:49:15.239 a little behind as far as payments. You know, our 2178 01:49:15.319 --> 01:49:18.760 referral list, you know, yeah, you do pay to be 2179 01:49:18.840 --> 01:49:21.800 on our referral list because it costs money to run 2180 01:49:21.840 --> 01:49:25.199 the referral list, quite frankly, and it doesn't cost a lot. 2181 01:49:25.600 --> 01:49:28.359 But they got behind. But I do want to say this, 2182 01:49:28.439 --> 01:49:30.560 that's why they're not on there anymore. I gave them 2183 01:49:30.560 --> 01:49:34.159 every opportunity to basically get caught up, and there was 2184 01:49:34.199 --> 01:49:37.039 a lot of promises and it never happened. But now 2185 01:49:37.119 --> 01:49:41.520 saying that, saying that, of all the years they've been on, 2186 01:49:41.920 --> 01:49:45.119 I've never had one complaint on them, I've never had 2187 01:49:45.239 --> 01:49:50.600 one single complaint. I would be comfortable using Best Way insulation. 2188 01:49:50.880 --> 01:49:53.439 So I want you to understand that, Russ, And I 2189 01:49:53.520 --> 01:49:56.920 mean that, what was the owner's name, Suzanne Deb? Are 2190 01:49:56.920 --> 01:49:57.880 you dealing with Deb? 2191 01:49:59.159 --> 01:49:59.319 Oh? 2192 01:49:59.399 --> 01:50:03.119 Yes, she knows more. I can literally say this. Deb 2193 01:50:03.199 --> 01:50:07.479 knows more about insulation than pretty much anybody else I've 2194 01:50:07.520 --> 01:50:10.079 ever met. And I liked her a lot. I liked 2195 01:50:10.079 --> 01:50:13.640 her coming in and I once again, I gave I 2196 01:50:13.720 --> 01:50:18.079 extended months upon months, if not a year, to allow 2197 01:50:18.159 --> 01:50:19.920 them to get caught up, and it just got to 2198 01:50:19.960 --> 01:50:24.039 the point where I was just chasing butterflies. But I 2199 01:50:24.079 --> 01:50:27.000 would use them, Russ, I wouldn't have any issue. I 2200 01:50:27.000 --> 01:50:29.960 don't think they would sell you anything that's not needed. 2201 01:50:31.199 --> 01:50:33.600 I mean, so really, I think you're in good hands there. 2202 01:50:34.359 --> 01:50:40.640 So what's Salulo's insulation. It's not the feathery type inslation 2203 01:50:40.720 --> 01:50:42.399 that I have in my house now, And they say 2204 01:50:42.439 --> 01:50:43.000 it's heavier. 2205 01:50:44.119 --> 01:50:49.359 You know, I'm not exactly sure, from a recycled paper 2206 01:50:49.399 --> 01:50:52.000 that's treated with fire retardant. 2207 01:50:52.199 --> 01:50:55.560 Well, I'm more curious of the R value compared to 2208 01:50:55.600 --> 01:50:58.560 the paper compared to you know, the pink stuff they 2209 01:50:58.680 --> 01:51:01.039 rolled down, if they even do that anymore, or the 2210 01:51:01.119 --> 01:51:02.039 stuff they blow in. 2211 01:51:02.439 --> 01:51:04.600 Yeah, I think what the caller is referring to is 2212 01:51:04.640 --> 01:51:07.119 the stuff they blow in. It's like this light, gray, 2213 01:51:07.279 --> 01:51:10.720 fluofy stuff. Yeah, I got's made of shredded shredded newspaper. 2214 01:51:10.840 --> 01:51:11.199 I have that. 2215 01:51:11.479 --> 01:51:13.600 Yeah, that's what we have in our house. Man is 2216 01:51:13.680 --> 01:51:14.319 exactly that. 2217 01:51:15.279 --> 01:51:18.600 Okay, So it's you know, there's they're going to add 2218 01:51:18.720 --> 01:51:21.359 R fifty two of some those two regular addic to 2219 01:51:21.399 --> 01:51:22.479 bring it to our sixty. 2220 01:51:23.319 --> 01:51:26.159 So it's going to go up quite a bit. Yeah, yeah, 2221 01:51:26.239 --> 01:51:28.199 I mean yeah, I would have no problem with that. 2222 01:51:28.359 --> 01:51:30.840 How much does it cost? We already know the rebates 2223 01:51:30.880 --> 01:51:36.239 twenty two hundred bucks or whatever. How much? Yeah, that's 2224 01:51:36.239 --> 01:51:38.079 a great deal. So you're going to be about two 2225 01:51:38.079 --> 01:51:39.399 grand out of pocket. 2226 01:51:39.119 --> 01:51:40.479 Right yeah? Yeah. 2227 01:51:40.560 --> 01:51:40.760 Yeah. 2228 01:51:40.760 --> 01:51:43.399 They'll set up they'll set up these draft boxes or 2229 01:51:43.479 --> 01:51:46.359 drift boxes, whatever they're called, and they're going to measure 2230 01:51:46.479 --> 01:51:49.319 how the home does, like when the HVAC or the 2231 01:51:49.600 --> 01:51:51.760 furnace kicks on this time of year, and they're going 2232 01:51:51.800 --> 01:51:54.640 to figure out all the little things that are going on, 2233 01:51:54.840 --> 01:51:57.760 and don't be surprised if there are some little things. Listen, 2234 01:51:57.800 --> 01:51:59.800 these guys aren't going to try to sell you windows 2235 01:51:59.880 --> 01:52:02.600 or doors because they simply don't do that. But they 2236 01:52:02.600 --> 01:52:04.720 will tell you if there's a big problem there, then 2237 01:52:04.760 --> 01:52:06.520 you're going to have to go find another bit. But 2238 01:52:06.640 --> 01:52:08.920 they might tell you, hey, you know, we can do 2239 01:52:09.039 --> 01:52:11.479 some new weather stripping at the bottom of here. As 2240 01:52:11.520 --> 01:52:14.159 you can see, you're losing a lot of heat right here. 2241 01:52:14.199 --> 01:52:16.479 We can do this. They do other stuff like that 2242 01:52:16.680 --> 01:52:19.760 for sure, but it's nothing major and you're going to 2243 01:52:19.840 --> 01:52:22.000 see that it's an issue. They'll point it out and 2244 01:52:22.039 --> 01:52:26.159 they're going to actually show you. Okay, yeah, I'd feel 2245 01:52:26.199 --> 01:52:27.600 good with it. What are you going to have them 2246 01:52:27.600 --> 01:52:29.319 in and do it? Because I'd like for you to 2247 01:52:29.359 --> 01:52:30.920 report back to me. Would you do that? 2248 01:52:31.720 --> 01:52:36.319 Sure? I have an appointment to do the evaluation month Thursday, 2249 01:52:36.399 --> 01:52:39.920 the nice you know, and then they're going to come out, 2250 01:52:41.159 --> 01:52:43.640 you know, to put the installation in probably a week 2251 01:52:43.680 --> 01:52:44.319 later or something. 2252 01:52:44.600 --> 01:52:48.039 I love it, So Russ get back with me on that. 2253 01:52:48.199 --> 01:52:50.279 We might reach back out to them. I really did 2254 01:52:50.359 --> 01:52:53.000 like her. I'd actually have her come in usually one 2255 01:52:53.039 --> 01:52:56.640 time during the winter because she is so full of information. 2256 01:52:57.079 --> 01:52:59.600 I mean really, you know, I joke about a lot 2257 01:52:59.600 --> 01:53:03.800 of our members. She'd be probably horrible at a party, like, Hey, 2258 01:53:04.039 --> 01:53:06.640 how's your year been going. I'm been switching over to 2259 01:53:06.680 --> 01:53:10.319 sell you lost this week? So but really, Russ I 2260 01:53:10.399 --> 01:53:13.680 followed back up with us, would you I appreciate that. Now, 2261 01:53:13.760 --> 01:53:16.920 Fran listen, I've got her expert rock on. So when 2262 01:53:16.920 --> 01:53:19.239 we come back from this break, I'm going to ask 2263 01:53:19.359 --> 01:53:22.720 Rock the questions you had on mold and testing for 2264 01:53:22.880 --> 01:53:25.920 mold and certifications, and we're going to jump into that. 2265 01:53:26.000 --> 01:53:28.640 I do have a line open three zero three Martino, 2266 01:53:28.920 --> 01:53:31.439 and we're going to touch base with Brooke again after this. 2267 01:53:32.279 --> 01:53:34.840 About hitting a free solar system, it's the way to 2268 01:53:34.840 --> 01:53:37.399 put it, I mean, really, that's the way I put it. 2269 01:53:42.560 --> 01:53:45.800 Go with a sure thing Denver's Best Roofer, Excel roofing 2270 01:53:45.920 --> 01:53:46.520 dot com. 2271 01:53:46.560 --> 01:53:48.560 You don't pay a cent until you're content. 2272 01:53:51.960 --> 01:53:55.119 Time for an insurance check up free no obligation comparison 2273 01:53:55.279 --> 01:53:58.840 call Compass insurance paying too much your coverage at dozens 2274 01:53:58.840 --> 01:54:01.560 of insurance companies find out now three all three seven 2275 01:54:01.680 --> 01:54:04.479 seven to one help. You'll think you're his only customer 2276 01:54:04.520 --> 01:54:06.760 when you choose Frank durand the real estate man dot 2277 01:54:06.800 --> 01:54:10.119 Com to list your home with Remax Alliance three all 2278 01:54:10.159 --> 01:54:12.119 three nine two zero sixteen twenty two. 2279 01:54:15.039 --> 01:54:18.479 You know Genesis Total Exteriors. I was thinking of that 2280 01:54:18.560 --> 01:54:21.439 call second hour. They've got a deal right now. You know, 2281 01:54:21.520 --> 01:54:26.439 they do stucco, they do siding, windows, Genesis Total Exteriors, decks, fences, 2282 01:54:26.640 --> 01:54:29.279 they do it all. But during the cold days, like 2283 01:54:29.399 --> 01:54:32.359 right now, you know what Mark does. He's got guys 2284 01:54:32.399 --> 01:54:35.520 that can replace all your interior doors, you know, either 2285 01:54:35.600 --> 01:54:38.439 one or thirty, the whole house, whatever you want, but 2286 01:54:38.600 --> 01:54:40.800 right now, because of the cold weather, he wants to 2287 01:54:40.880 --> 01:54:44.760 keep his guys moving. Buy one, get one free interior doors. 2288 01:54:44.800 --> 01:54:47.680 Whatever you want, solid wood, hollow, he's got them all. 2289 01:54:47.720 --> 01:54:52.920 But right now, buy one, get one free interior doors. 2290 01:54:53.239 --> 01:54:56.680 And if you have a staircase and an old railing, 2291 01:54:57.640 --> 01:55:00.119 you know, maybe it's wood and it's better around twenty 2292 01:55:00.119 --> 01:55:02.760 thirty years, they can come out and turn it into metal. 2293 01:55:02.800 --> 01:55:05.600 They can turn it into iron. They can transform that 2294 01:55:05.720 --> 01:55:08.399 staircase into something that's gorgeous. But that too. For one 2295 01:55:08.439 --> 01:55:11.119 deal on doors I'd get that done right now. If 2296 01:55:11.119 --> 01:55:13.079 you've been putting it off, I should have told that 2297 01:55:13.199 --> 01:55:16.600 guy Suzanne who had all the damage in his apartment 2298 01:55:16.640 --> 01:55:21.560 about that or in his townhouse, Renald. But it's genesistotalexteriors 2299 01:55:21.600 --> 01:55:24.199 dot com. You can check out everything they do there, 2300 01:55:24.239 --> 01:55:26.640 but call on that buy one, get one free on 2301 01:55:26.720 --> 01:55:28.800 the interior door. You're not going to find a better 2302 01:55:28.840 --> 01:55:32.840 deal genesistotalexteriors dot com. Now I'm going to go to Rock. 2303 01:55:33.760 --> 01:55:38.039 He's with American Restoration. We call him amrest. Hey, Rock, 2304 01:55:38.079 --> 01:55:40.399 I wanted to ask you some basic questions and I'll 2305 01:55:40.399 --> 01:55:43.039 see if Franz got any follow ups. But she called 2306 01:55:43.079 --> 01:55:46.119 in her daughter. They think mold's in there. So we 2307 01:55:46.159 --> 01:55:50.000 were talking about mold testing and she was apprehensive about 2308 01:55:50.039 --> 01:55:53.800 calling up a company to have mold testing, and all 2309 01:55:53.800 --> 01:55:56.960 of a sudden, they, you know, they start saying, oh, 2310 01:55:57.199 --> 01:55:59.640 you've got so much mold, you need to do this. 2311 01:56:00.079 --> 01:56:02.000 You've got to do this, and it's going to cost 2312 01:56:02.000 --> 01:56:05.720 you twenty thousand dollars. She wanted someone that only does 2313 01:56:05.800 --> 01:56:10.680 the testing and nothing else, and she wanted someone that 2314 01:56:10.800 --> 01:56:15.079 has some kind of certifications, and she mentioned in Colorado 2315 01:56:15.239 --> 01:56:18.880 to do mold testing. You don't need any certifications. But 2316 01:56:18.960 --> 01:56:22.119 I didn't find that crazy at all, because I can 2317 01:56:22.159 --> 01:56:25.399 go on to Amazon and get a mold test. But then, 2318 01:56:25.439 --> 01:56:27.359 of course I got to find a lab that I 2319 01:56:27.479 --> 01:56:30.119 trust and send it out, and I've got to collect 2320 01:56:30.159 --> 01:56:33.800 a sample correctly. But you know, give me some basic information. 2321 01:56:33.920 --> 01:56:38.159 Is there any certifications in Colorado for mold? 2322 01:56:39.920 --> 01:56:44.079 No, because the state doesn't want to get the state, 2323 01:56:44.199 --> 01:56:47.079 the state at the state level and the subtle government 2324 01:56:47.119 --> 01:56:50.600 don't necessarily want to get involved. It's too hard to regulate. 2325 01:56:50.640 --> 01:56:55.880 There's too many moving windows. There are tony moving targets. 2326 01:56:56.039 --> 01:56:56.520 I got you. 2327 01:56:56.640 --> 01:57:00.720 But you know, it does have an effect, and it's 2328 01:57:00.840 --> 01:57:04.319 mold berries. Like you'll get ten people and it'll effect 2329 01:57:04.319 --> 01:57:06.399 three of those people differently than the other ones. 2330 01:57:06.840 --> 01:57:11.920 So and it can be different kinds of mold exactly exactly. 2331 01:57:12.319 --> 01:57:14.720 And so what if she wants to if she just 2332 01:57:14.760 --> 01:57:17.960 want to test, you know, and there's you have to 2333 01:57:17.960 --> 01:57:21.920 look at the conditions. There's natural states of mold, you know, 2334 01:57:22.000 --> 01:57:24.640 given where you are, you know, you know, if your 2335 01:57:24.680 --> 01:57:27.800 house sits in the north or under a bunch of trees. 2336 01:57:28.239 --> 01:57:30.119 No, well, let me, I'll give you a little bit. 2337 01:57:30.199 --> 01:57:31.920 I'll give you a little bit of background. I'm going 2338 01:57:32.000 --> 01:57:34.279 to lock you in bring her up so she can 2339 01:57:34.680 --> 01:57:38.600 jump in if she wants. But Rock, basically her daughter's condo. 2340 01:57:39.039 --> 01:57:41.600 There was some pipes it broke, they had water damage. 2341 01:57:41.600 --> 01:57:44.119 How long ago was that, frand Oh. 2342 01:57:43.960 --> 01:57:47.760 I would say probably at least seven or eight years ago. 2343 01:57:48.039 --> 01:57:51.319 And they're having respiratory issues her and her kids. Is 2344 01:57:51.319 --> 01:57:51.760 that right? 2345 01:57:52.800 --> 01:57:57.079 With my daughter, she's having more like neurological it's like 2346 01:57:57.159 --> 01:58:02.720 she's allergic to something, headaches, and she says she hasn't 2347 01:58:02.720 --> 01:58:06.960 had any breeding problems, but she's She's been tested for 2348 01:58:07.000 --> 01:58:09.600 a lot of stuff. You're thinking maybe a mass or whatever. 2349 01:58:09.680 --> 01:58:12.760 But the thing is, I think it's the mold. I'm 2350 01:58:12.760 --> 01:58:16.239 sure it's sack, and I want to make sure. 2351 01:58:16.279 --> 01:58:19.119 So Rock, just just hearing that, tell me how a 2352 01:58:19.159 --> 01:58:21.600 mold test works. If you guys or your guys go 2353 01:58:21.680 --> 01:58:24.880 out there to test for mold, you're only testing for 2354 01:58:25.000 --> 01:58:27.319 it in the air, correct. I mean you can eyeball 2355 01:58:27.399 --> 01:58:31.000 around and see if there's any standing mold. But basically, 2356 01:58:31.000 --> 01:58:33.840 if you're starting to have health issues, it's got to 2357 01:58:33.880 --> 01:58:35.760 be airborne at that point, right. 2358 01:58:36.800 --> 01:58:38.439 Well, like you said, there could be a number of 2359 01:58:38.439 --> 01:58:40.640 factors Number one, you have to start with the ownership. 2360 01:58:41.079 --> 01:58:44.600 The UH and the health department has no bearing. It 2361 01:58:44.640 --> 01:58:48.159 could be it can be dripping off, which I've seen. Yeah, 2362 01:58:48.239 --> 01:58:51.000 I've been a party to that. Not you, not my fault, 2363 01:58:51.319 --> 01:58:55.439 but I've done the analysis and seen it dripping. And 2364 01:58:55.640 --> 01:58:59.359 the health department says, you know, that's it's between the owner. 2365 01:58:59.760 --> 01:59:02.600 Well, well, I think I think she owns it. But 2366 01:59:02.680 --> 01:59:05.920 that's not even I don't even care about getting rid 2367 01:59:05.960 --> 01:59:09.079 of it. All Fran wants to know is is their 2368 01:59:09.279 --> 01:59:14.720 mold in that unit? Is it airborne? And what is it? 2369 01:59:15.239 --> 01:59:17.560 How do we get to that point? How does that work? 2370 01:59:17.600 --> 01:59:19.960 You guys go out there and what set up little 2371 01:59:19.960 --> 01:59:22.560 Petrie dishes? I mean, how do you test for mold? 2372 01:59:24.000 --> 01:59:24.960 We do? 2373 01:59:25.119 --> 01:59:28.359 We do air sampling or surface sampling, but you can 2374 01:59:28.600 --> 01:59:31.399 we can only deal with owners. Okay, I have to 2375 01:59:31.439 --> 01:59:32.199 deal with owners. 2376 01:59:32.560 --> 01:59:34.000 Fran. Does she own the unit? 2377 01:59:35.079 --> 01:59:35.600 Yeah? 2378 01:59:35.760 --> 01:59:37.439 Yeah, so she owns her own condo. 2379 01:59:38.880 --> 01:59:41.920 Okay, Just that has to be clear, because that's that's 2380 01:59:41.920 --> 01:59:44.279 infringing on another person's prop You know, I can't go 2381 01:59:44.319 --> 01:59:45.000 into your house. 2382 01:59:45.279 --> 01:59:47.520 Yeah, no, no, no, listen, rock, I get it, man. 2383 01:59:47.760 --> 01:59:50.960 Most of our HVAC companies, I mean they're the same way. 2384 01:59:51.000 --> 01:59:52.960 They're not going to go into a rental unit of 2385 01:59:53.000 --> 01:59:56.159 any kind. I mean, they don't have permission to do anything. 2386 01:59:56.359 --> 01:59:59.640 So but Fran, once again, you were your daughter owned this, right, 2387 02:00:01.000 --> 02:00:02.000 my daughter owns it. 2388 02:00:02.079 --> 02:00:04.920 And the thing is the h o A when it 2389 02:00:05.000 --> 02:00:08.920 happened years ago, they they send somebody out and we 2390 02:00:09.119 --> 02:00:13.119 I we didn't know that. Actually I should have talked 2391 02:00:13.159 --> 02:00:14.840 to them and said how often do I have to 2392 02:00:14.880 --> 02:00:16.359 recheck for it? I didn't ask all. 2393 02:00:16.640 --> 02:00:18.920 But just as Fran, that's years ago. I'm not worried 2394 02:00:18.920 --> 02:00:21.239 about that. But Rock as of right now, how would 2395 02:00:21.239 --> 02:00:23.680 it work? You go out there and what I mean, 2396 02:00:23.720 --> 02:00:26.319 I want people listening to understand what a real mold 2397 02:00:26.399 --> 02:00:27.000 test is. 2398 02:00:28.600 --> 02:00:31.640 Yes, you sample the area and you surface testing, but 2399 02:00:31.760 --> 02:00:35.760 I've also been called had your listeners call us who've 2400 02:00:35.800 --> 02:00:39.680 had issues with their h o AS. We can test, 2401 02:00:39.760 --> 02:00:42.359 but if the if the if it's an issue outside 2402 02:00:42.439 --> 02:00:44.600 of their outside of their unit. 2403 02:00:44.399 --> 02:00:45.159 You can't do anything. 2404 02:00:45.760 --> 02:00:49.640 That's between the ownership, the owners. 2405 02:00:49.279 --> 02:00:49.960 And the h o A. 2406 02:00:50.079 --> 02:00:53.119 Yeah, yeah I get that. But what we what we 2407 02:00:53.159 --> 02:00:55.760 want to know is is their mold in her unit? 2408 02:00:56.079 --> 02:00:58.439 How much does that what? What area is she in? 2409 02:00:58.479 --> 02:01:04.840 Fran, Well, she's a south east Denver, she's off of Monaco, 2410 02:01:05.039 --> 02:01:06.239 Okay and Hampton. 2411 02:01:06.479 --> 02:01:08.479 So what do you what do you guys charge for 2412 02:01:08.560 --> 02:01:10.600 the testing? Rock, I mean, what is that run in 2413 02:01:10.600 --> 02:01:11.079 that area? 2414 02:01:11.239 --> 02:01:14.880 Well, you know, I'd like to talk to her often 2415 02:01:15.000 --> 02:01:17.920 about the charts pricing, but you know, we would do 2416 02:01:17.960 --> 02:01:21.359 the best thing to do with the inside and outside. 2417 02:01:21.399 --> 02:01:24.119 And then even in a situation like that where there's 2418 02:01:24.159 --> 02:01:27.279 if there's common areas, you do inside, you do the 2419 02:01:27.319 --> 02:01:29.800 common areas, and then you do a comparison to the 2420 02:01:30.399 --> 02:01:33.439 outside in general because there's a lot of factors there. 2421 02:01:33.479 --> 02:01:37.920 So you need at least three areas, at least three or. 2422 02:01:38.239 --> 02:01:40.760 Does she go, is there common areas at her unit? 2423 02:01:42.359 --> 02:01:42.560 No? 2424 02:01:43.279 --> 02:01:46.479 Yeah, So well okay, let's just do this. But Rock, 2425 02:01:46.640 --> 02:01:49.399 just for an example, I'm saying like two to five 2426 02:01:50.279 --> 02:01:52.640 to test, I mean, what do you give me something 2427 02:01:52.720 --> 02:01:54.640 here that. 2428 02:01:54.399 --> 02:01:56.039 That sounds about right? That sounds about right. 2429 02:01:56.119 --> 02:01:58.960 Yeah, it's not crazy, Fran, And he's going to do that. 2430 02:01:59.600 --> 02:02:01.520 He's going to do a great job and he's going 2431 02:02:01.600 --> 02:02:03.279 to give you the real skinny on he's going to 2432 02:02:03.319 --> 02:02:05.479 tell you what's going on. So Rock, you collect the 2433 02:02:05.560 --> 02:02:10.640 samples and you send them out to a lab right, correct, Yeah, 2434 02:02:10.720 --> 02:02:13.399 and then the lab comes back with whatever it is, Fran, 2435 02:02:13.760 --> 02:02:17.159 so let me give you his number is easy, Fran, 2436 02:02:17.439 --> 02:02:19.960 it's and he's not going to steer you wrong. Eight 2437 02:02:20.079 --> 02:02:24.840 three three seven am. Rest Hold on a second, and 2438 02:02:25.680 --> 02:02:29.800 that's for anybody out there, American Restoration. Eight three three 2439 02:02:29.960 --> 02:02:33.760 seven am. Rest and Kelly give Fran that number off 2440 02:02:33.800 --> 02:02:36.239 air if she needs it. Everybody hold tight. When we 2441 02:02:36.279 --> 02:02:38.960 come back from this break, We've got Rhiann, Russ, Crystal, 2442 02:02:39.199 --> 02:02:43.560 and I've got multiple questions on the free commercial solar systems. 2443 02:02:43.760 --> 02:02:45.840 So we're going to go to Brook after this. Hold tight, 2444 02:02:49.399 --> 02:02:51.560 all right, three, I'll three seven one three eight two 2445 02:02:51.600 --> 02:02:53.880 five five. I have to do this. I promise Crystal 2446 02:02:53.920 --> 02:02:58.279 hold tight and Russ. But okay, So it was funny 2447 02:02:58.359 --> 02:03:01.159 during the break I left. I said, yeah, we're going 2448 02:03:01.199 --> 02:03:04.560 to talk about those free solar systems and Brooke was like, oh, 2449 02:03:04.640 --> 02:03:06.359 you make me so nervous when you say that. Well, 2450 02:03:06.399 --> 02:03:09.399 I get that, but the bottom line is really after 2451 02:03:09.439 --> 02:03:12.079 the grants, I really want people to understand this because 2452 02:03:12.079 --> 02:03:14.760 we have had so many listeners call you and now 2453 02:03:14.800 --> 02:03:19.279 they've had solar systems for their commercial projects that literally 2454 02:03:19.319 --> 02:03:21.359 have cost them zero. Is that correct? 2455 02:03:21.720 --> 02:03:22.520 Yeah, that's correct. 2456 02:03:22.640 --> 02:03:26.319 And some people literally have put money in their pocket 2457 02:03:26.439 --> 02:03:29.800 and they have the solar system at no cost yep. 2458 02:03:30.119 --> 02:03:33.680 So if that's not free, I don't know what is free. Now. 2459 02:03:33.920 --> 02:03:36.720 One of the caveats, for example, is you do pay 2460 02:03:36.720 --> 02:03:39.319 out of pocket and then some of the grant money 2461 02:03:39.520 --> 02:03:42.439 reimburses you. You have to pay for it. Is that correct? 2462 02:03:42.720 --> 02:03:42.880 Yeah? 2463 02:03:42.960 --> 02:03:44.720 Yeah, everything with solar is a reimbursement. 2464 02:03:44.840 --> 02:03:47.880 Yeah, so it's in reimbursement. And some are tax credits. 2465 02:03:48.079 --> 02:03:51.079 So if you never owe the government any money ever, 2466 02:03:51.720 --> 02:03:54.640 they might not help you. But people can actually buy 2467 02:03:55.159 --> 02:03:58.079 the tax credits, that's correct, So you can still benefit 2468 02:03:58.119 --> 02:04:01.199 from tax credits even if you don't have a taxi correct. 2469 02:04:01.560 --> 02:04:05.279 So we're talking commercial and what you know, when I 2470 02:04:05.319 --> 02:04:07.960 do or when I do your spots. You know, I 2471 02:04:08.039 --> 02:04:10.000 don't know if you like him or not, but I'll say, man, 2472 02:04:10.119 --> 02:04:13.319 she's got a nose for sniffing out the money. And 2473 02:04:13.359 --> 02:04:16.960 it's true. You find different grants, so we have there 2474 02:04:17.039 --> 02:04:19.399 might even be city grants, but in general you have 2475 02:04:19.439 --> 02:04:22.960 state grants and you have federal grants yep. So State 2476 02:04:22.960 --> 02:04:26.800 of Colorado and them between those two, and let's say 2477 02:04:26.840 --> 02:04:28.279 I'm just going to throw a number out there, one 2478 02:04:28.319 --> 02:04:31.000 hundred thousand, to keep it easy, one hundred thousand dollars 2479 02:04:31.000 --> 02:04:35.600 commercial solar system. How much can you typically get covered 2480 02:04:35.640 --> 02:04:38.199 with the grant money for those two? And it's it's 2481 02:04:38.199 --> 02:04:41.239 always different depending on what the project is. I get that, 2482 02:04:41.600 --> 02:04:44.880 but I'm saying typical. Let's say it's a quadplex or 2483 02:04:44.920 --> 02:04:49.319 a duplex or something a commercial project. Let's say a quadplex, 2484 02:04:49.359 --> 02:04:52.279 so you rent out to four different people, and it's 2485 02:04:52.319 --> 02:04:55.680 an LLC, it's a commercial property, and you're going to 2486 02:04:55.720 --> 02:04:58.439 do one hundred thousand dollars solar system. Give us an 2487 02:04:58.520 --> 02:05:00.600 idea of what the grant money would be. 2488 02:05:01.039 --> 02:05:03.800 Yeah, So with that kind of project, I would assume 2489 02:05:03.840 --> 02:05:06.039 that you'd get one hundred and eight thousand dollars. 2490 02:05:06.079 --> 02:05:08.960 I'm sorry, yeah, one hundred and eight thousand. I can't 2491 02:05:08.960 --> 02:05:10.560 talk one hundred thousand dollars back. 2492 02:05:10.760 --> 02:05:11.000 Yep. 2493 02:05:11.560 --> 02:05:13.560 And then you would also be able to charge your 2494 02:05:13.640 --> 02:05:16.720 four tenants for what their electric. 2495 02:05:16.359 --> 02:05:17.640 Bill used to be. 2496 02:05:17.880 --> 02:05:18.079 Yeah. 2497 02:05:18.239 --> 02:05:20.680 Yeah, so you have annual revenue as well. 2498 02:05:20.560 --> 02:05:22.960 So you get your hundred thousand back yep. So now 2499 02:05:23.399 --> 02:05:25.880 you have a free solar system yep. And they own it. 2500 02:05:25.880 --> 02:05:28.720 There's no like Uncle Sam doesn't own it. They literally 2501 02:05:28.760 --> 02:05:29.119 own it. 2502 02:05:29.199 --> 02:05:29.560 They own it. 2503 02:05:29.680 --> 02:05:32.039 Yeah, and there's no promises at this point what to 2504 02:05:32.119 --> 02:05:32.560 do with it. 2505 02:05:33.800 --> 02:05:34.680 No, no, not at all. 2506 02:05:34.760 --> 02:05:36.640 In other words, just to sound stupid, but if they 2507 02:05:36.680 --> 02:05:39.239 wanted to sell it, I realized how dumb that sounds. 2508 02:05:39.439 --> 02:05:41.680 But really they can do it. They could sell the 2509 02:05:41.680 --> 02:05:43.760 They don't have to hold on to that fourplex for 2510 02:05:43.840 --> 02:05:46.079 ten years. They can do whatever they want with the 2511 02:05:46.119 --> 02:05:49.880 solar system. The four plex, it's theirs. They got reimbursed, yep. 2512 02:05:50.479 --> 02:05:52.079 As soon as it's on the roof, it's theirs to 2513 02:05:52.119 --> 02:05:52.720 do as they want to. 2514 02:05:52.880 --> 02:05:57.880 Okay. Then instead of your tenants, those four people paying 2515 02:05:57.920 --> 02:06:01.760 directly to Excel for example, you literally could sell them 2516 02:06:01.760 --> 02:06:04.840 the electricity. You have to discount it by twenty percent, 2517 02:06:05.239 --> 02:06:08.520 but you're paying nothing for it, yep, because the system's 2518 02:06:08.560 --> 02:06:12.319 paid for, yes, which is absolutely insane. That's when people 2519 02:06:12.359 --> 02:06:14.279 out there, God, it's too good to be true. I 2520 02:06:14.319 --> 02:06:17.239 know they do because the first I say that, I've 2521 02:06:17.279 --> 02:06:19.439 said that to you numerous times until we had a 2522 02:06:19.479 --> 02:06:21.840 lot of people call up, going it's crazy. So there's 2523 02:06:21.880 --> 02:06:25.399 one scenario where you become the electric company and you 2524 02:06:25.479 --> 02:06:28.680 make money every month on a solar system that costs 2525 02:06:28.720 --> 02:06:33.039 you nothing net I mean that's incredible. Second option if 2526 02:06:33.079 --> 02:06:36.000 people want to build an array out there. I know 2527 02:06:36.119 --> 02:06:38.760 one of our callers did that. You actually did a 2528 02:06:38.840 --> 02:06:41.840 ground system. How does that work? And who do they 2529 02:06:41.920 --> 02:06:44.560 sell power to? What is a ground system? 2530 02:06:44.920 --> 02:06:47.279 Yeah, if they want to build a solar field themselves, 2531 02:06:47.279 --> 02:06:49.359 they definitely can do. So there's a ton of grants 2532 02:06:49.359 --> 02:06:51.479 that are open to do that. And depending on the 2533 02:06:51.560 --> 02:06:53.560 utility company, depends on how much they get paid. 2534 02:06:53.760 --> 02:06:56.439 So if you got somebody out in Elizabeth that's sitting 2535 02:06:56.479 --> 02:06:59.359 on thirty five acres and they're going to make part 2536 02:06:59.399 --> 02:07:01.760 of it commerce, I mean, once again, it's got to 2537 02:07:01.800 --> 02:07:03.199 be something commercial, right. 2538 02:07:03.439 --> 02:07:05.319 Yeah, it needs to be tied to a small business 2539 02:07:05.439 --> 02:07:06.680 or a farm, some sort. 2540 02:07:06.479 --> 02:07:09.239 Of bag oh okay, perfect, but whatever, it is a business. 2541 02:07:09.479 --> 02:07:11.560 So you would go out there and you would build 2542 02:07:11.640 --> 02:07:14.640 the ray just out in the field basically, But who 2543 02:07:14.720 --> 02:07:17.199 buys the power? I mean, I don't understand who would 2544 02:07:17.239 --> 02:07:17.920 buy the power. 2545 02:07:18.039 --> 02:07:20.800 The utility company that's in that area. So if it's Elizabeth, 2546 02:07:20.800 --> 02:07:23.800 it'd probably be core A come out in View, Okay, 2547 02:07:23.840 --> 02:07:26.279 so they would buy it, yep, exactly, and you can 2548 02:07:26.319 --> 02:07:28.640 get close to one hundred percent of that paid for 2549 02:07:28.720 --> 02:07:29.159 as well. 2550 02:07:29.199 --> 02:07:30.279 Generally through grants. 2551 02:07:31.319 --> 02:07:34.359 Uh, yeah, depending on how the utility company's going to 2552 02:07:34.399 --> 02:07:34.840 work with it. 2553 02:07:35.119 --> 02:07:38.319 So it depends on where you are and what utility company. 2554 02:07:38.119 --> 02:07:40.359 Exactly and what area it is. So you're again, you're 2555 02:07:40.359 --> 02:07:43.920 looking at between one hundred and eight percent to one 2556 02:07:44.000 --> 02:07:45.159 hundred and thirty four percent. 2557 02:07:45.640 --> 02:07:48.279 Talk, give me what you know, Elizabeth Kaiawa, give me, 2558 02:07:48.319 --> 02:07:49.039 give me something. 2559 02:07:49.279 --> 02:07:52.000 Yeah, if it's in a designated low income area, then 2560 02:07:52.039 --> 02:07:54.359 you're looking at getting one hundred and thirty percent of 2561 02:07:54.359 --> 02:07:56.560 the project paid for. So getting one hundred thousand dollars 2562 02:07:56.600 --> 02:07:59.520 to do the solar, you're looking at recouping one hundred 2563 02:07:59.520 --> 02:08:00.199 and thirty. 2564 02:08:00.119 --> 02:08:02.600 So literally, not only do you have a free array 2565 02:08:02.680 --> 02:08:06.359 of free solar array that's going to be generating profit 2566 02:08:06.439 --> 02:08:09.039 for you every month, literally because you're selling all that 2567 02:08:09.159 --> 02:08:12.640 power directly to Core or whoever it is, whatever power 2568 02:08:12.680 --> 02:08:15.319 company it is, but you're going to put thirty thousand 2569 02:08:15.359 --> 02:08:16.359 dollars in your pocket. 2570 02:08:16.600 --> 02:08:19.000 Yeah, and then solar fields you're not making as much 2571 02:08:19.000 --> 02:08:22.159 because the utility company's going to pay you wholesale, but 2572 02:08:22.239 --> 02:08:24.479 you're still I mean, if the system's free and you're 2573 02:08:24.479 --> 02:08:26.039 not using the land for anything else. 2574 02:08:25.960 --> 02:08:28.600 Yeah, who cares? Yeah, I mean if five hundred bucks 2575 02:08:28.640 --> 02:08:30.920 a month, I'd be happy as hell. Yeah, I mean 2576 02:08:30.920 --> 02:08:33.600 what canon array? I mean like how big? What's a 2577 02:08:33.640 --> 02:08:38.279 big array? Like an acre? I mean that would be huge, right, Yeah. 2578 02:08:38.279 --> 02:08:41.159 So typically you want to stay below five megawats, which 2579 02:08:41.159 --> 02:08:43.279 would be a ton acres. And the reason being is 2580 02:08:43.319 --> 02:08:45.720 that there's different tax benefits when you go over that 2581 02:08:45.760 --> 02:08:49.000 five megawatt and it's less advantageous and just. 2582 02:08:49.039 --> 02:08:51.880 Out of you know, not exact price by any means, 2583 02:08:51.880 --> 02:08:54.840 but if you had this five megawatt system or under 2584 02:08:55.199 --> 02:09:00.479 let's say five megawatt, what would you generally generate dollar 2585 02:09:00.560 --> 02:09:01.399 wise per month? 2586 02:09:03.960 --> 02:09:05.760 So for these bigger projects, they usually look on an 2587 02:09:05.800 --> 02:09:09.279 annual basis. So for five magwats, you're probably looking at 2588 02:09:09.359 --> 02:09:10.720 bringing in one hundred thousand a year. 2589 02:09:10.960 --> 02:09:14.239 That's insane if it just makes you want to go 2590 02:09:14.319 --> 02:09:16.760 out and buy something in Kiowa. In fact, the funny 2591 02:09:16.800 --> 02:09:19.880 part is, you know I might actually have that conversation 2592 02:09:20.000 --> 02:09:22.159 with you, is like where should we go set something up? 2593 02:09:22.359 --> 02:09:25.239 What is the best area to do this where we 2594 02:09:25.319 --> 02:09:28.319 can max out that investment, Because to me, I just 2595 02:09:28.359 --> 02:09:30.680 don't even understand why everybody's not doing it. 2596 02:09:30.720 --> 02:09:33.000 Brooke, If I if you were really asking for a 2597 02:09:33.039 --> 02:09:35.880 recommendation I would do, like Cripple Creek or anything that 2598 02:09:36.000 --> 02:09:37.479 was a mining or a part. 2599 02:09:37.319 --> 02:09:38.319 Of coal or anything. 2600 02:09:38.399 --> 02:09:43.079 Why is that because dirty energy places quote unquote they 2601 02:09:43.119 --> 02:09:45.920 get more tax benefits when they go sold Cripple Creek. 2602 02:09:45.960 --> 02:09:48.239 If I went up there and bought I don't know, 2603 02:09:48.279 --> 02:09:50.399 we'd have to make sure it's zoned right and all that. 2604 02:09:50.479 --> 02:09:53.439 But let's just go from there. An acre. 2605 02:09:53.920 --> 02:09:54.800 Yeah, if you did. 2606 02:09:54.680 --> 02:09:56.920 An acre, and again we'll just use one hundred thousand 2607 02:09:56.920 --> 02:09:59.479 dollars because it's easy. Of that one hundred thousand dollars, 2608 02:10:00.279 --> 02:10:03.079 six thousand of it would be covered through government benefits. 2609 02:10:03.079 --> 02:10:04.600 Plus I'd still have tax credits. 2610 02:10:04.720 --> 02:10:06.199 Plus you'd still have the grants. 2611 02:10:06.560 --> 02:10:09.600 Oh my god. Plus wait say that again, ninety six 2612 02:10:09.640 --> 02:10:11.000 percent would be covered. 2613 02:10:10.720 --> 02:10:13.000 By what just your tax credits. 2614 02:10:13.359 --> 02:10:15.960 So instead of paying Uncle Sam a couple hundred thousand 2615 02:10:16.000 --> 02:10:19.319 a year, basically I would I'd skate half of that 2616 02:10:19.439 --> 02:10:21.760 for at least one year. Yeah, and then you would 2617 02:10:21.800 --> 02:10:23.039 still get me grant money. 2618 02:10:23.239 --> 02:10:23.520 Yeah. 2619 02:10:23.560 --> 02:10:26.079 So of that one hundred thousand dollars project, you'd probably 2620 02:10:26.239 --> 02:10:28.840 recoup an additional fifty thousand backs one hundred and fifty 2621 02:10:28.840 --> 02:10:30.439 of that kind of project, Like I said, if you 2622 02:10:30.520 --> 02:10:35.039 can find oil or coal land that can be designated 2623 02:10:35.079 --> 02:10:36.800 a certain way and it's tied to a low. 2624 02:10:36.600 --> 02:10:39.439 Income, that's incredible. Listen, I'm going to give her number out. 2625 02:10:39.560 --> 02:10:41.920 We talk about Red Rocks all the time. Listen. For 2626 02:10:42.000 --> 02:10:43.960 all the people that just own homes and want a 2627 02:10:43.960 --> 02:10:46.520 great solar system, you call her as well. I mean 2628 02:10:46.560 --> 02:10:50.000 they do everything. In fact, they'll fix old machines, they'll 2629 02:10:50.000 --> 02:10:52.880 do whatever when it comes to solar. Everybody is in house. 2630 02:10:53.159 --> 02:10:56.239 But the most impressive part about that company is a 2631 02:10:56.319 --> 02:10:59.079 lady that runs in that's Brooke, And quite honestly, I 2632 02:10:59.119 --> 02:11:02.359 am not kidding you everything she just said. She can 2633 02:11:02.439 --> 02:11:05.800 tell you exactly how it works. Three O three seven 2634 02:11:05.840 --> 02:11:08.479 O four two four four nine. I love when she's 2635 02:11:08.520 --> 02:11:11.439 on three O three seven oh four two four four 2636 02:11:11.520 --> 02:11:15.520 nine or redrocksars dot com. Everybody holds tight. I know 2637 02:11:15.600 --> 02:11:18.239 that's a lot to digest, but I promise you it's 2638 02:11:18.319 --> 02:11:21.319 worth the phone call. If you have or want a 2639 02:11:21.359 --> 02:11:23.039 commercial project.