Speaker 1: Ripped off news you don't have.
Speaker 2: Run just as fast as we can. Shooter's gonna help come.
Speaker 1: This is the Troubleshooter Show. No Tom Martino, Welcome, welcome,
Speaker 1: my friends, to the only show of us can. We're
Speaker 1: here to solve problems, answer questions, take your complaints. Really,
Speaker 1: we just want to make your life a little bit better.
Speaker 1: You've been ripped off, taken advantage of this, my friends,
Speaker 1: is the show for you. You call three oh three
Speaker 1: Martino or three oh three seven one, three eight, two
Speaker 1: five five. We got two lines open right now. You'll
Speaker 1: get right through. We got a lot going on. I've
Speaker 1: got Deputy Dimitri, I've got Deputy Dollar, and I have
Speaker 1: got I haven't seen you forever. What's your name again?
Speaker 1: What is your name again? Oh it's Chopper, Deputy Chopper, Chopper.
Speaker 1: You haven't been in for a couple months. Man, How
Speaker 1: are you been doing well?
Speaker 3: I was sick for one month, but I'm okay.
Speaker 1: Now that's a long time. You feel better. I feel
Speaker 1: real good. You look good. Yeah, glad to hear that.
Speaker 1: So we got plenty of deputies to fight for you today.
Speaker 1: Any updates real quick, guys, anything exciting? Okay, go ahead?
Speaker 3: Deputy Chopper last week, Mark, I don't know if you
Speaker 3: were here on a Tuesday.
Speaker 1: I don't recall.
Speaker 3: Probably, Well, we had a gentleman that called in with
Speaker 3: a washing machine and he was going to use Seers
Speaker 3: to repair it, and it was seven hundred dollars to
Speaker 3: repair it.
Speaker 1: And I got the case.
Speaker 3: I talked to the gentleman and I said, you know what,
Speaker 3: I've checked a lot of box stores, and you can
Speaker 3: buy a brand new washer for how much? For less
Speaker 3: than seven hundred, for less than seven hundred, And he
Speaker 3: was going to spend seven hundred. Was it a pretty
Speaker 3: old washer? Sixteen years?
Speaker 1: Well, funny enough, sixteen years, yes, so it wouldn't be
Speaker 1: worth putting one hundred bucks in.
Speaker 3: Well, for some reason he got a hold of Seers
Speaker 3: and they said, send back the parts, We'll give you
Speaker 3: you your seven hundred, and I'm going to go buy
Speaker 3: a new washing machine.
Speaker 1: Chopper, I couldnot believe for the life of me that Sears,
Speaker 1: first of all, is still around. I thought they were
Speaker 1: completely gone. Mark, It's not Sears. I know this company
Speaker 1: they more. No, they just bought.
Speaker 4: It's some service company that bought the name Seis, brought
Speaker 4: the intellectual property. Yeah, just like craftsmen exactly. So it's
Speaker 4: got nothing to do with Sears as we used to know.
Speaker 1: It not a shame you think of. Like I go
Speaker 1: back to Wards, Montgomery Wards. My grandfather actually worked there
Speaker 1: a million years ago. And then we had, of course Sears,
Speaker 1: and then there was another big one.
Speaker 5: Ken Moore was another Seis that was.
Speaker 1: Another Seers name. But what was another big box or
Speaker 1: these catalog stores? It went away?
Speaker 6: Did you say service merchandise yet?
Speaker 1: Oh that's gone, you guys remember, like the world's largest.
Speaker 1: Actually service merchandise was interesting because they would sell music,
Speaker 1: they would sell computer stuff, they would sell a lot
Speaker 1: of stuff. How about Spiegels was that it? What the
Speaker 1: hell's Spiegels? Out east?
Speaker 5: There was a catalog, wasn't. Yeah there's catalog with.
Speaker 1: I don't remember that one. I mean it sounds familiar,
Speaker 1: but I don't remember it. God, it's just our world
Speaker 1: has changed. Amazon's changed a lot. I don't think Macy's.
Speaker 1: I think they're closing a ton of stores this year.
Speaker 5: Oh yeah, they're shutting down the one over there by Stapleton.
Speaker 1: You know, I bought just the other day. I buy
Speaker 1: almost all my clothes and Suzanne can acknowledge this. In fact,
Speaker 1: the last thing I bought outside Confirm, I don't know. Yeah,
Speaker 1: the last thing outside of Costco or closed outside of
Speaker 1: Costco would be Sam's Club. So I mean that's it.
Speaker 1: But listen, I bought a pair of Lucky jeans. Okay,
Speaker 1: you go to Macy's. How much your Luckies? I don't know.
Speaker 1: I mean, are they even still a thing?
Speaker 6: Yeah they are.
Speaker 1: I mean they're like one hundred bucks. Yeah, they're like
Speaker 1: twenty bucks at Costco. Come on, I mean, how do
Speaker 1: these people even How does nord'st them to even survive?
Speaker 5: Who buys jeans for seventy dollars a pair? That's crazy?
Speaker 1: Uh? The person to my left, the person to my
Speaker 1: left my wife, which is crazy. Three oh three seven
Speaker 1: one three a two five five. I got to warn
Speaker 1: everybody out there on something. Then I promised Randyo, go
Speaker 1: to you first. We got some lines open. Three oh
Speaker 1: three seven one three a two five five. So the
Speaker 1: people here in Colorado, and I mean are government officials.
Speaker 1: Does everybody know what Tabor is? I know everybody in
Speaker 1: this room is. So there's probably about three billion that'll
Speaker 1: be really refunded to the people of Colorado. And it
Speaker 1: happens every year. So what's crazy is this guy sent
Speaker 1: me an article and I looked it up. It's on
Speaker 1: Fox thirty one local Fox, and Monday was the first
Speaker 1: day the IRS could start accepting tax returns in Colorado.
Speaker 1: Check this out. Tell me what you guys think of this.
Speaker 1: If you want to participate in the TABOR refund, and
Speaker 1: the TABOR refund for anybody here is going to be
Speaker 1: anywhere from like seven hundred dollars, depending on how much
Speaker 1: money you make or how much you file on your taxes,
Speaker 1: all the way up to say, thirteen hundred dollars. So
Speaker 1: that's about typical. I think that's about what it was
Speaker 1: last year. You got to check a box on there. Now, Yeah,
Speaker 1: you have to opt into it. You have to opt
Speaker 1: into the table refund. Tell me that's not sneaky. Why
Speaker 1: what other reason who out there filing taxes would be like,
Speaker 1: you know what, I don't want to opt in to
Speaker 1: TABOR this year.
Speaker 4: Yeah, my suggestion is you've got to opt into the
Speaker 4: whole income tax thing.
Speaker 5: How about that?
Speaker 7: Well?
Speaker 1: Why though, isn't that that would be great? But why
Speaker 1: would you want to opt into TABOR? Is there any
Speaker 1: other reason besides who would possibly say no, I want
Speaker 1: Polish to keep the money.
Speaker 5: Oh, nobody's going to say that the state is trying
Speaker 5: to keep.
Speaker 4: The money from people who didn't know that they have
Speaker 4: to opt into that refund.
Speaker 1: It's just insane, man, I just can't play.
Speaker 5: It's pretty dirty.
Speaker 1: It's very dirty. It's a dirty trick, and you would
Speaker 1: think they would just stop doing that. I mean, it's
Speaker 1: like we voted for Tabor, it passed, and now it's
Speaker 1: just a total issue. Hey, Brooke White just joined us
Speaker 1: Red Rocks rs Brook. How's the solar business going?
Speaker 8: It's pretty wild right now?
Speaker 1: Why why is it wild? That's crazy? I would think
Speaker 1: it's slow this time of year, it's cold out.
Speaker 9: Well, with the Trump administration coming on, there's a lot
Speaker 9: of folks that have no idea what's going on with
Speaker 9: the federal tax credits or the grant programs or any
Speaker 9: of that stuff.
Speaker 8: So I think I have a meeting.
Speaker 9: Every three days trying to figure out what the next
Speaker 9: pathway is.
Speaker 1: Well, what is it at this very second? I mean
Speaker 1: none of the tax credits have gone away yet, right.
Speaker 9: No, everything's expected to stay, and the grants are actually
Speaker 9: expected to stay. So they just extended when we can
Speaker 9: file applications.
Speaker 8: So that happened yesterday. Actually wow.
Speaker 9: Yeah, so a lot of people were really nervous about it,
Speaker 9: but it's actually turning out to be a really great
Speaker 9: thing for the solar space.
Speaker 1: He was talking about more than anything was probably the
Speaker 1: electric cars that might be gone the tax credits. And
Speaker 1: I'm not saying you're an expert on that, but I mean,
Speaker 1: I assume he has said that. But he never said
Speaker 1: anything about the solar credits going away.
Speaker 9: No, not at all, and in fact just assumed it exactly.
Speaker 9: And it feels like they might actually strengthen them. So
Speaker 9: you might be right about the ev vehicles. I have
Speaker 9: no idea, but for solar itself, they're actually looking really great.
Speaker 1: So explain the grants. Is that's still going on for
Speaker 1: commercial stuff?
Speaker 9: Yeah, they actually open up a new grant, So you
Speaker 9: have one that's going to cover twenty percent, and then
Speaker 9: you still have the other one that covers fifty percent.
Speaker 9: So you could actually put both of them together if
Speaker 9: you wanted to.
Speaker 1: So seventy percent right there just.
Speaker 8: In grants, let alone the other, and.
Speaker 1: Then what would you have in tax credits.
Speaker 9: You would still get the normal sixty four percent, So
Speaker 9: thirty percent in your federal itc ten percent in your
Speaker 9: domestic and then twenty three point nine on year depreciation.
Speaker 1: Oh my god, So can you possibly still get an
Speaker 1: entire commercial system paid for? Does Colorado have any grants?
Speaker 9: They do have grants, but they're mostly tied to like nonprofits,
Speaker 9: so folks that wouldn't benefit from the tax credits.
Speaker 8: But they do have battery incentives.
Speaker 1: What does that mean, oh, for to add onto the system,
Speaker 1: just batteries.
Speaker 8: Yeah, they don't, uh, the solar part of it.
Speaker 9: They just make sure the utility company has to give
Speaker 9: you retail value for it, but they do give you
Speaker 9: credit back if you get a battery.
Speaker 1: So how much how much? Right now? If it's a
Speaker 1: commercial system, can someone expect to get paid for all in?
Speaker 9: If they're doing a grant, they can get anywhere from
Speaker 9: one hundred and eight percent to one hundred and fifty
Speaker 9: percent of it.
Speaker 1: Covered one hundred and fifty percent.
Speaker 9: Yeah, So if the project costs one hundred thousand dollars,
Speaker 9: you're talking about getting paid one.
Speaker 8: Hundred and eight to one hundred and fifty just depending.
Speaker 9: On what the solar system is benefited.
Speaker 1: We've got to dig into that because people when we
Speaker 1: talk about that in the spots for you, they think
Speaker 1: it's unbelievable. The fact, the fact you could own a
Speaker 1: quad plex or even a duplex, or any commercial property
Speaker 1: and literally get money in your pocket to put a
Speaker 1: solar system up. If you get one hundred and fifty percent?
Speaker 1: Am I not crazy? You would actually get money into
Speaker 1: your pocket or at least tax credits.
Speaker 9: Yeah, not only that, but let's say you've got tenants.
Speaker 9: Now you can charge the tenants what Excel has been doing.
Speaker 9: So it's a really good revenue.
Speaker 1: YEA, all of a sudden, you're your own Letle Electric company. Yeah,
Speaker 1: it's just hard to believe. Hey, Randy, what's going on?
Speaker 10: What?
Speaker 1: Whoa is this? Tom?
Speaker 11: No?
Speaker 1: This is Mark, Randy. What's going on? Man?
Speaker 7: Okay? Man? My mother and thirty other families before my
Speaker 7: mother's case came to bar on a probate case in
Speaker 7: a Raffles County with Judge Timothy L. Fase. He's famous
Speaker 7: for this, He's got priors. He did thirty other families
Speaker 7: before that. Anyway, he stole all my inheritance on the
Speaker 7: sol air of my mother and father's will. And I
Speaker 7: was old two hundred and forty seven, thousand.
Speaker 1: My dad's hey, Randy, where did this happen here?
Speaker 7: Oh? When did this at twenty eleven? But now the
Speaker 7: transcripts are missing from both cases, But.
Speaker 1: It's twenty eleven. I mean, what are you expecting? How
Speaker 1: are you expecting us to help you from something in
Speaker 1: twenty eleven? I just want to set expectations here.
Speaker 7: Well, he kept doing that until he retired in twenty fifteen.
Speaker 7: Judge phasing in a Rapo County.
Speaker 1: So you're saying the judge, the judge was in cahoots
Speaker 1: with who.
Speaker 7: With the court appointed lawyer, probate lawyer named Marco Sayette.
Speaker 1: So between the judge and Marco, they took your mom's
Speaker 1: inheritance and just basically stole it. Is that your accusation,
Speaker 1: that is?
Speaker 7: And I got the judge phasing with even my mom
Speaker 7: having an attorney at her own probate hearing, and I
Speaker 7: told him you're violating in their rights under sixth eighth important.
Speaker 1: All right, hold on a second, Randy, I got to
Speaker 1: take to break. I'll bring you up after this. But honestly, man,
Speaker 1: that was a lot to swallow. We got to dive
Speaker 1: into that. Uh, right after this.
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Speaker 1: All right, three O three seven one three A two
Speaker 1: five five. We have some lines opening. You've been ripped
Speaker 1: off or taken advantage of, maybe a bad contractor a
Speaker 1: bad landlord, honestly, pretty much anything. The diversity of our
Speaker 1: diversity of our phone calls is quite amazing. Over the years,
Speaker 1: we had one person we helped actually get a liver.
Speaker 1: If that doesn't sound crazy, Hey, Dimitri, what's the craziest
Speaker 1: case you've worked on?
Speaker 7: Hm?
Speaker 1: And yeah, I'm going to be asking you guys too,
Speaker 1: the craziest one. And then what do you like working on?
Speaker 1: I mean, like, I know Deputy Bow who's listening. He
Speaker 1: likes plumbing stuff because that's what he did forever. He
Speaker 1: had a plumbing company, so hvac, et cetera.
Speaker 4: Yeah, you know, I think this isn't very crazy. But
Speaker 4: I think that my favorite case so far is helping
Speaker 4: bo with a Justin Garcia case.
Speaker 1: That's an interesting one.
Speaker 5: Yeah.
Speaker 4: So Justin finally got served with a lawsuit, and so
Speaker 4: this is now in o'l passo District Court. But Hollington
Speaker 4: Law Firm is representing the consumer, Carol, Do.
Speaker 1: They have money to actually go after?
Speaker 13: Well?
Speaker 4: I hope there's something, but I don't know. I mean,
Speaker 4: typically when people steal money, or allegedly steal money, it's
Speaker 4: not so they can buy stocks, you know, It's because
Speaker 4: they needed for something else.
Speaker 1: Oh of course, So Randy, Randy.
Speaker 7: That's gonna happen. Yes, sir, I'm here.
Speaker 1: Yeah, you got it. Yeah, so focus a little bit here, man.
Speaker 1: So in twenty fifteen, what exactly happened is that when
Speaker 1: the court date was or was that in twenty eleven.
Speaker 7: Court cases twenty eleven, and I got the day it
Speaker 7: was filed by my sister, and I got the court number,
Speaker 7: the case numbers, okay, but for you too.
Speaker 1: Yeah. So in twenty eleven, though, who open probate your sister.
Speaker 7: Yes, she tried to be my mom's guarding inservitor to
Speaker 7: save the money because my mom liked going to bingo
Speaker 7: and she also liked going to the slot twenty five
Speaker 7: cent slot machines up in Blackhawk at Pitzerro's Casino. And
Speaker 7: my sister was on the wheel at the time. My
Speaker 7: little brother, my two sisters and me and then my
Speaker 7: sister had gone to my dad's nursing home. Take right here,
Speaker 7: and he had dementia. And she took one of his
Speaker 7: three checkbooks out the deal out of his drawer at
Speaker 7: the nursing home.
Speaker 1: It fits Simmons, your mother or your sister who took it?
Speaker 7: My sister took to one of the three checkbooks.
Speaker 1: And what did she do?
Speaker 7: She uh, goes straight. Yes, she turned around and wrote,
Speaker 7: had my dad sign a blank piece of papers.
Speaker 1: Okay, but hold Brandy, hold on, Randy, Randy, I don't
Speaker 1: I don't need to go like through the entire four
Speaker 1: course dinner. Okay, here's what I'm trying to ask. Did
Speaker 1: your sister steal from your parents?
Speaker 7: Yeah, brand forty seven thousand, she.
Speaker 1: Stole the Okay, son, Randy, hold on, So your sister
Speaker 1: stole from your parents. Well the court did too well,
Speaker 1: hold on, but how much did your so your sister
Speaker 1: was in cahoots with the court and the attorney exactly so,
Speaker 1: and what did she do? What did she convince the
Speaker 1: judge to do? Did the will say, you've got some money?
Speaker 1: Because I assume this entire her phone call is you
Speaker 1: didn't get your share?
Speaker 7: Yeah, I'm the sole error after my sister got investigated
Speaker 7: when she filed the guardian and conservatory petition to be
Speaker 7: my mom and dad's guardian and conservator, so my mom
Speaker 7: wouldn't blow the money. And she knew. I didn't courage
Speaker 7: my mom to blow the money, you know, damn it, Doug.
Speaker 1: I swear to god, you're going in and out like
Speaker 1: you're taking the phone and moving it four feet away
Speaker 1: from you.
Speaker 7: I'm sorry, I just get out of a car from
Speaker 7: a medical vizard of.
Speaker 1: Just keep the phone, Just keep the home, Just keep
Speaker 1: the phone in the right place. So they go to
Speaker 1: court in twenty eleven. Your sister opens probate. She hires
Speaker 1: an attorney, yes or no?
Speaker 11: No?
Speaker 7: No, Yeah, she hired her own attorney. Yeah, Norm mccampbell.
Speaker 1: That'kay right, Okay, So she hires him and then they
Speaker 1: go to court. And what does the judge ultimately say,
Speaker 1: she gets all the money or what?
Speaker 7: No, the judge ultimately said, you took your dad's checkbook
Speaker 7: handed over to your mom's lawyer right now, okay, and
Speaker 7: you owed two hundred and forty seven thousand dollars to
Speaker 7: the sole era of the will, which is me.
Speaker 1: So you were the only one in the will.
Speaker 7: Yep. So after my mom found out my sister stole
Speaker 7: that money, my mom cut out my little brother and
Speaker 7: both sisters.
Speaker 1: But all the money was gone at this point, is
Speaker 1: that correct?
Speaker 7: No, all the money was still you know a guardian
Speaker 7: conservator that they pointed in a Rappo County on my
Speaker 7: mom's case, named Jeanette Goodwin.
Speaker 1: Why didn't you get the money? At that point?
Speaker 7: Nobody would give me any money, But you just said.
Speaker 1: You were the only one in the will and the
Speaker 1: money was still there being held in trust. How come
Speaker 1: you didn't get the money?
Speaker 7: Because the guardian conservator and the judge and Marcoschayette and
Speaker 7: then and the psychologists who passed my mom twice and
Speaker 7: then plunked their third time, had judge hoping told him
Speaker 7: that if he doesn't plunk my mom, we'll never get
Speaker 7: another court appointment. But the Guardian conservators and that good
Speaker 7: went along with the judge and the other characters Markushayat,
Speaker 7: and then they had control over the money. The guardian conservator.
Speaker 1: Did okay, So you didn't okay? So when did your
Speaker 1: mom pass away?
Speaker 7: Twenty fourteen?
Speaker 1: And then what happened to the money at that point?
Speaker 1: Did they burn through it? What happened?
Speaker 7: Yeah, they sold the four hundred thousand dollars condo for
Speaker 7: fifty three thousand dollars and they gave me forty two
Speaker 7: thousand of it period null one point two million that
Speaker 7: was saved in that four hundred thousand dollars condos that
Speaker 7: they sold for fifty three fifty two thousand. They gave
Speaker 7: me forty three thousand, that's what it was total. And
Speaker 7: I signed it, had to sign the paper saying that
Speaker 7: that I'm paid in full. But I put my name
Speaker 7: on there. Before I put my name on the line,
Speaker 7: I said, I'm signing this document under the rest sign
Speaker 7: my name, and then I wrote, I'm owed one point
Speaker 7: two million dollars.
Speaker 1: Yeah, none of that's gonna matter. But here's where we're
Speaker 1: at now. I mean let's say everything you're saying is correct,
Speaker 1: and at this point, everybody in the entire system is
Speaker 1: against you, right, I mean literally, the judge, everybody. There's
Speaker 1: no one not against you at this point, right.
Speaker 7: Right, I got one.
Speaker 1: Let's just say all of that's correct.
Speaker 7: State senator.
Speaker 1: Oh and the state senator is involved? No, she's on
Speaker 1: my side, my ally, okay? And what is the state story?
Speaker 1: What does the state senator say about all this? And
Speaker 1: just I know, I'm gonna wish I never asked you this,
Speaker 1: But how did a state senator become involved?
Speaker 7: Because enough complaints were made and she ended up getting
Speaker 7: back at than thirty some families before they took my
Speaker 7: mother's money. The hearing with a when't even judge pays one?
Speaker 1: And what did she do? What did she? What did
Speaker 1: the senator do for you? Did she look into the case?
Speaker 1: Did she hire an attorney a special prosecutor? What did
Speaker 1: she do or he do?
Speaker 9: What?
Speaker 7: She took all my information and she started trying to
Speaker 7: get money back from the thirty some families that came
Speaker 7: up before my mom's case and get the money back
Speaker 7: from me. And to date, she only got the money
Speaker 7: back for one family and they get ripped off for
Speaker 7: millions of dollars.
Speaker 1: And how did they get and where did that money
Speaker 1: come from? Where did they get that money for that
Speaker 1: one person?
Speaker 7: Well, they lived and asking the people. So when you
Speaker 7: live and ask and you have money, So.
Speaker 1: When you live and ask when you have money. But
Speaker 1: I guess I'm saying where did they get it? Was
Speaker 1: it in was someone? Was it in trust somewhere?
Speaker 11: Uh?
Speaker 7: Yeah, it was With Janiette Goodwin, the same task to characters.
Speaker 1: Is there anything I could google to get more information
Speaker 1: on these thirty people that a parent? We're all involved
Speaker 1: in the same thing.
Speaker 5: You were, Hey, let's call the state senator.
Speaker 1: Well what would I google to see?
Speaker 9: Though?
Speaker 7: Would Okay?
Speaker 1: Hold on? Hold on? I got an idea. I want
Speaker 1: to get Dan McKenzie on and see if he knows
Speaker 1: anything about this judge, this senator, this conservator and.
Speaker 5: The statute of limitations.
Speaker 1: Well that, of course, that's where this is all going
Speaker 1: to come down to. It's ten years later. But for
Speaker 1: the life of me, I don't know if this is
Speaker 1: absolutely crazy or if there's something there. I mean, honest
Speaker 1: to God, I mean everybody in the world. But then
Speaker 1: when he said there was twenty nine or thirty other
Speaker 1: people involved. That perked up my ears a little bit,
Speaker 1: especially if we can find something on it. Hold on.
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Speaker 14: You don't pay a cent until you're content.
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Speaker 12: insurance companies find out now three all three seven to
Speaker 12: seven to one help. You'll think you're his only customer
Speaker 12: when you choose Frank durand the real estate Man dot
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Speaker 12: three nine two zero sixteen twenty two all right three
Speaker 12: all three.
Speaker 1: Seven one three A two five five. I just got
Speaker 1: to put this all together to talk to Dan mackenzie.
Speaker 1: He's on a referral list to refer a list dot
Speaker 1: com when it comes to Will's probate anything like that.
Speaker 1: I mean, he's our go to guy. Hey Dan, how
Speaker 1: are you doing?
Speaker 10: Man?
Speaker 1: Great?
Speaker 7: Are you?
Speaker 11: Uh?
Speaker 1: I'm doing pretty good. Listen. I don't want to get
Speaker 1: into the weeds on this because I think you're going
Speaker 1: to be able to answer the real question. But basically,
Speaker 1: in twenty eleven. According to the caller Randy, everybody was
Speaker 1: going after his mom's money, and in twenty eleven someone
Speaker 1: I think his sister basically became her conservator and was
Speaker 1: over her healthy other things, and bottom line, in twenty eleven,
Speaker 1: the money was put somewhere, and in twenty fourteen or fifteen,
Speaker 1: the mother died, and the person on the phone, Randy
Speaker 1: is saying, between the corrupt attorney, the corrupt sister, the
Speaker 1: corrupt judge, and other people, I mean, everybody was corrupt.
Speaker 1: He ended up only getting forty thousand dollars instead of
Speaker 1: like over a million dollars. So just to just to
Speaker 1: put it like that, and if he wants to correct
Speaker 1: me on any of that, I don't think it's gonna
Speaker 1: matter because that was twenty fourteen and fifteen. Is there
Speaker 1: anything anybody can do, including Randy, to go back ten
Speaker 1: years to do anything about it. If everything was correct,
Speaker 1: the judge, everybody was against him, and everybody was in
Speaker 1: kohudes to get the money, but him, is there anything
Speaker 1: you can do ten years later, we probably can.
Speaker 15: Look at the file and see there should be reports
Speaker 15: from the conservatorship. I mean the fact that there was
Speaker 15: a conservativeship usually part of that is a reporting at
Speaker 15: least once a year and what's been spent and received.
Speaker 15: So there should be those reports should still be somewhere.
Speaker 15: But yeah, the fact that there was a conservatorship probably
Speaker 15: makes it a little bit more challenging because there are
Speaker 15: all these notification requirements and people get told what's going
Speaker 15: on and all that kind of stuff. So if Randy
Speaker 15: can prove, hey, I was supposed to be on the
Speaker 15: list of people that was notified about what was happening,
Speaker 15: and I was not on that list, you know, maybe
Speaker 15: there is some avenue to get in there. But that'd
Speaker 15: be something that'd be something to discover that.
Speaker 1: Hey, Dan, there was another thing he brought up. He
Speaker 1: said that he found doing research. He got in touch.
Speaker 1: I'm going to bring him up here. Hey, who was
Speaker 1: his senator? Randy? What senator did you reach out to?
Speaker 7: The senator's name is Senator Laurel Woods, the Republicly.
Speaker 1: Okay, hold on, that's all I needed. That's all I needed.
Speaker 1: So apparently a carently Dan a lore would Senator law
Speaker 1: Woods at the time looked into it and she uncovered
Speaker 1: that this what the same judge who was involved in
Speaker 1: all of these other thirty thirty plus people getting ripped off.
Speaker 7: The faint Timothy L. Phasing. In fact, he's in an
Speaker 7: article in the Denver Post of July thirty first, twenty fifteen,
Speaker 7: and it's he's on the front page and then the
Speaker 7: third page, and it tells about him and a probate
Speaker 7: boyer named Camera Palmer that both were under investigation for
Speaker 7: ripping off families. I guess the article right now, Well, hold.
Speaker 1: On, that's yeah, but the article still goes ten years
Speaker 1: out of curiosity. Where did that investigation go? Was there
Speaker 1: ever an arrest? Was there ever restitution? Did anything become
Speaker 1: of it?
Speaker 7: Absolutely nothing? Okay, hold on by, like yeah, like a
Speaker 7: fat Hall. They slid by and got away with it
Speaker 7: so far?
Speaker 1: So, Dan, have you heard of any of those people?
Speaker 7: I have not. I have not. Okay, good one. First.
Speaker 1: See the problem here is, well, look, I'm just okay, Randy.
Speaker 1: Hold on, Dan, I'm just going to ask you this
Speaker 1: straight up. If he called you off air, besides probably
Speaker 1: never talking to me again, what would you tell him
Speaker 1: to do if he called you? If he called you
Speaker 1: off air and said, hey, what can you do to help?
Speaker 1: And he engaged with you? I mean, what what would
Speaker 1: you do first, I mean, honestly, or is it not
Speaker 1: even worth the call. I'm trying to figure out a
Speaker 1: route for this guy because it has been ten years.
Speaker 1: But if some of this stuff is true and he
Speaker 1: only ended up, Randy, how much do you think you
Speaker 1: should have gotten? Total?
Speaker 7: One point two million plus a four hundred thousand dollars
Speaker 7: condo in a Rapo County with Judge Fazing and the
Speaker 7: judge and Adams.
Speaker 1: Can Randy, Randy, I just wanted to ask that. So
Speaker 1: one point six million, right, No.
Speaker 7: One point two million and a four hundred thousand dollars condom.
Speaker 1: Okay, I'm okay, I get it. So, Dan, if he
Speaker 1: called you up, what would you even would you engage
Speaker 1: with him?
Speaker 7: We would?
Speaker 15: You know, we could, like I said, we could go
Speaker 15: back into the court system and just see what's available.
Speaker 15: As far as the file goes, it seems like it
Speaker 15: should be available, but you know that things will be
Speaker 15: sealed because it is a conservative ship, so they don't
Speaker 15: just let everyone look at that and write out any restriction.
Speaker 15: So that's an issue that we'd have to get over.
Speaker 15: But I'm pretty confident we could. Uh, you know, the
Speaker 15: bigger issue is something you probably talk a lot about
Speaker 15: which is winning a lawsuit is half the battle. I
Speaker 15: meany we pursue this thing, and then you know, you
Speaker 15: win everything, Randy, and get exactly what you want as
Speaker 15: far as the court goes.
Speaker 7: And let me let me.
Speaker 14: Brandy.
Speaker 1: Let him listen, Randy, here's how he was going to
Speaker 1: finish at Just let us talk. He was going to
Speaker 1: finish like, even if you get a judgment, where do
Speaker 1: you think the money is?
Speaker 7: God the only knows.
Speaker 1: So I guess what I'm saying is, do you want
Speaker 1: to spend And I'm gonna exaggerate here if you had it,
Speaker 1: would you spend one hundred thousand dollars to get a
Speaker 1: million dollar judgment? But the other parties don't have the
Speaker 1: million dollars, so you end up getting nothing.
Speaker 7: Well, Judge Basin's got the money, and there's no stature
Speaker 7: of limitation in forgery in the Colorado statutory Here's.
Speaker 1: What I'm gonna do. Here's what I'm going to suggest, Randy,
Speaker 1: Honest to God, you know what something's there. Listen. I
Speaker 1: might think you're a little off base. I'm not exactly
Speaker 1: sure what happened. Generally speaking, when everybody and their mother
Speaker 1: is involved, there is some issues there. But honestly, if
Speaker 1: there's newspaper articles and everything you're talking about, and this
Speaker 1: judge was part of it, there might be some money
Speaker 1: to go after. So I'm going to suggest you call Dan.
Speaker 1: Dan when you talk about a conservativeship in unsealing it,
Speaker 1: I mean basically, you go and petition the court and
Speaker 1: that's like literally a case right there in order to
Speaker 1: get it open. Correct.
Speaker 15: It could be yeah, or maybe there's some way for
Speaker 15: me to appears as an attorney in that case. Nokay,
Speaker 15: access those documents, but I'd have to I'd have to
Speaker 15: look in at that a little bit.
Speaker 11: Yeah.
Speaker 1: The bottom line is, Randy, I want you to call Dan,
Speaker 1: honest to goodness, I want you to call Dan and
Speaker 1: talk to him, and then you know, follow up with us.
Speaker 1: Dan McKenzie eight three three co plans. Dan, As always,
Speaker 1: I appreciate you coming on and anybody out there, Honestly,
Speaker 1: if you just need a simple will or you know,
Speaker 1: a complicated trust or a simple trust, or you don't know,
Speaker 1: probably more importantly, you don't know exactly what you need.
Speaker 1: Maybe you just add kids, maybe you just got remarried,
Speaker 1: now you have a blended family. I mean There's so
Speaker 1: many different reasons to call Dan. Some of his stuff
Speaker 1: is actually flat rate pricing, which I love. He'll sit
Speaker 1: with you, he'll talk to you, he'll tell you what
Speaker 1: you need, and he'll tell you how much. At Stan McKenzie,
Speaker 1: he's our expert right here eight three three co plans
Speaker 1: eight three three co plans or coplans dot Co. Randy,
Speaker 1: please get in touch with Dan and then follow up
Speaker 1: with us on the air. Anna and Dougs, you guys
Speaker 1: are up next right here on the Troubleshooter Show.
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Speaker 12: seven to one help. You'll think you're his only customer
Speaker 12: when you choose Frank durand the real estate Man dot
Speaker 12: com to list your home with Remax Alliance three oh
Speaker 12: three nine two zero sixteen twenty two.
Speaker 1: All right, three oh three seven one three A two
Speaker 1: five five. We got some lines open three zero three Martino,
Speaker 1: you've been ripped off or just need some advice. Hey Doug,
Speaker 1: what's going on with you?
Speaker 7: All right?
Speaker 16: This is kind of a follow up coffee yesterday.
Speaker 1: I'm sure I was that asked if I had.
Speaker 17: Sent for a small claim corder to ask if I
Speaker 17: had sent out a letter to let the renters know
Speaker 17: they would not get their deposit back, and I reginally
Speaker 17: said no. But then I told this to my wife
Speaker 17: and she said no, you said, well it is out.
Speaker 1: Yeah, you pretty much have to if you don't either
Speaker 1: refund the deposit. And this goes down to the actual lease.
Speaker 1: It's either sixty days or I think it can be
Speaker 1: extended to ninety days. In a written lease, it might
Speaker 1: be thirty and sixty. But if you don't send it back,
Speaker 1: they can actually go for trouble damages of not receiving it.
Speaker 16: So I did send it out and found the copy
Speaker 16: of the stapework on the computer and really outside, so
Speaker 16: I know I did that paper out and I'd say
Speaker 16: a scent that certified melt to make sure they did
Speaker 16: get Hey.
Speaker 1: Doug, you got to catch me up a little bit,
Speaker 1: though I think I missed this call. I was on
Speaker 1: all day yesterday. But I don't recall this. So you
Speaker 1: kicked them, you kicked them out, or you gave them Actually,
Speaker 1: I think I do remember this. You actually put up
Speaker 1: a ten or thirty day notice, right.
Speaker 16: I did a thirty day notice. They kept being late,
Speaker 16: pain rant shart three weeks late, and I said, this
Speaker 16: is nothing that I kept getting complaints from HOA on
Speaker 16: them as well. Yeah, noise and garbage and so forth.
Speaker 16: I've got to be done with this. Yeah, after there's
Speaker 16: so much damage was done, I said, it's going to
Speaker 16: take me a year to recover from the damages.
Speaker 1: So hey, give me an idea of the damages in
Speaker 1: your unit. Was it like, was it a house, was
Speaker 1: it a duplex? Was it a condo? What is it?
Speaker 16: It's a town home? So I upstairs and downstairs a
Speaker 16: little bar one thousand square footed. But they both the
Speaker 16: husband and wife had anger issues because there is they
Speaker 16: broke every single door in the house, including the storm door.
Speaker 1: You mean like get them down pretty much.
Speaker 16: There was holes in the door where a fist would go,
Speaker 16: hold the door where a foot would go.
Speaker 17: That doesn't that doesn't matter.
Speaker 16: If it was the bathroom doors, closet door.
Speaker 1: How many doors did they ruin like every door, pretty much.
Speaker 16: Literally everything, what else except for the the sink?
Speaker 1: How do you ruin a sink?
Speaker 16: They bust well, not only did they chip up the sink.
Speaker 1: Like a ceramic sink.
Speaker 16: Yeah, they busted off the the sink handles off, at
Speaker 16: least one of them.
Speaker 1: Do you think they did that on purpose? Is this
Speaker 1: like after the game?
Speaker 16: I gave thirty days then some of the damage I
Speaker 16: think they probably had done somewhere the long line, I'm stupid.
Speaker 16: I'll take the blame. I didn't check up on them
Speaker 16: on a regular basis.
Speaker 1: How long? How long were they in there?
Speaker 16: They were actually there for four years?
Speaker 1: Did they screw you during COVID? Did you get paid?
Speaker 16: They paid me and that's what they paid me late,
Speaker 16: but they always paid me, so I put up with it. Yeah,
Speaker 16: but after so much time after COVID was over, they
Speaker 16: still wouldn't pay me on time, and they kept making
Speaker 16: it later and later later.
Speaker 1: So this is it's gotta be so hard to be
Speaker 1: a landlord in this state now.
Speaker 16: So I got out for partly that reason.
Speaker 1: So they pack up, they leave. After you put up
Speaker 1: the notice to vacate the property, and you go in there,
Speaker 1: you see all the damage. What's the dollar amount of
Speaker 1: the damage roughly roughly? Yeah, don't go crazy?
Speaker 16: What is they claim all of it? Because of what
Speaker 16: we call it is? I can't claim carpet. I mean
Speaker 16: the carpet was just destroyed. Yeah, and it's so bad.
Speaker 16: I had personally take the carpet out before new carpetonstallers
Speaker 16: would come in.
Speaker 1: They wouldn't even pull it out.
Speaker 7: It was.
Speaker 16: It's stunk too bad.
Speaker 1: That's unbelievable. Can you imagine a carpet guy coming in,
Speaker 1: Suzanne and saying, Oh, this stinks so bad, you're gonna
Speaker 1: have to pull it out. That's nasty. What did it
Speaker 1: stink from to they have pets?
Speaker 16: They apparently did not have pets, so I'm not sure
Speaker 16: what if they had.
Speaker 1: Stunk from them? Hold on, hold on, man, hold on.
Speaker 1: I want to get into the small claims aspect of
Speaker 1: it after this. Three oh three Martino, two lines open,
Speaker 1: three oh three Martino.
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Speaker 14: You don't pay a cent until you're content.
Speaker 12: Time for an insurance check up, free no obligation comparison
Speaker 12: call Compass insurance paying too much your coverage at dozens
Speaker 12: of insurance companies. Find Out Now three oh three seven
Speaker 12: to seven to one help. You'll think you're his only
Speaker 12: customer when you choose Frank durand the real estate Man
Speaker 12: dot com to list your home with Remax Alliance three
Speaker 12: oh three nine two zero sixteen twenty two.
Speaker 2: Ripped off News need advice? Who you don't have?
Speaker 11: Come?
Speaker 9: Run in just as fast as we can.
Speaker 2: Shooter's gonna help coming man.
Speaker 1: This is the Troubleshooter Show Now, Tom Martinez, welcome my
Speaker 1: friends to the only show if it's gad. We're here
Speaker 1: to solve problems, answer questions, take complaints, make your life
Speaker 1: a little bit better, educate you, teach you how to
Speaker 1: save money, and really help you with any problem you have.
Speaker 1: We have a list of experts, attorneys, contractors, and just
Speaker 1: great people, including Dennis for that matter at referral list
Speaker 1: dot com. One of our referral Lists dot Com members
Speaker 1: is in today with us Brooke White, and we're going
Speaker 1: to talk about solar How to get a free system,
Speaker 1: How to get a solar system that you can actually
Speaker 1: not only get paid for, but start making money on
Speaker 1: from day one. And I know everybody's like there's no
Speaker 1: way that's impossible. I'm telling you it's absolutely true, and
Speaker 1: we're going to dig into that. Please join us on YouTube.
Speaker 1: By the way, you can go to YouTube dot com
Speaker 1: type in Troubleshooter Network. You'll see us. We're live. You
Speaker 1: can actually watch past shows. You get to hear us
Speaker 1: during the breaks talk about other things, sometimes stuff we
Speaker 1: can't talk about on these wonderful airwaves. Susanne.
Speaker 6: Oh, you like a potty mouth, you gotta go to
Speaker 6: our pottymouth, Mark, you gotta go to our YouTube to
Speaker 6: hear that.
Speaker 1: You know. I put a poll up one time and
Speaker 1: I actually said on YouTube, somebody came on someone wrote
Speaker 1: a hate mail to me. I get those occasionally, and
Speaker 1: you know what I found out about hate mail. They're
Speaker 1: the ones that hang on to every word you say.
Speaker 1: I mean literally, this guy was like, I can't believe
Speaker 1: you said that word during the break. I know it's YouTube,
Speaker 1: but you shouldn't be able to cuss anywhere. Blah blah
Speaker 1: blah blah wa wa. So that's what this guy say.
Speaker 1: So I go on YouTube and I know he's listening
Speaker 1: because he's talking about on YouTube, and I a poll.
Speaker 1: I said, shit, Tom, and I stop cussing all together
Speaker 1: on YouTube ninety six ninety seven percent was no. I
Speaker 1: mean it's amazing people like listen, I don't care who
Speaker 1: you are. People are real. There's certain things we can't
Speaker 1: say over these airwaves. But my goodness, I mean you
Speaker 1: can see that kind of backside if you go to
Speaker 1: YouTube dot com. Oh, shush, backside. Okay, Hey, I'm gonna
Speaker 1: have Suzanne open the show up probably next hour, the
Speaker 1: third hour, so that's gonna be kind of cool. We're
Speaker 1: gonna start making her get more involved in the Troubleshooter show.
Speaker 1: She does a ton behind the scenes, don't give me wrong.
Speaker 1: In fact, she puts People don't know this, honestly, you
Speaker 1: put all the guests together. Forget about the business part
Speaker 1: of it. You run the businesses, but for the show itself,
Speaker 1: you actually put all the guests together.
Speaker 8: That's correct.
Speaker 1: Yeah, you basically direct Kelly for the most part. I
Speaker 1: mean she does everything herself.
Speaker 8: But yes, cover Kelly now and then two.
Speaker 1: Yeah, that's fun. Yep.
Speaker 8: I had that job for years, Mark. A lot of
Speaker 8: people don't know that for ten years, nine years.
Speaker 1: Yeah, I know you did.
Speaker 8: Four Kelly took it over.
Speaker 1: Hey, three oh three, seven one, three, eight, two, five, five,
Speaker 1: Any questions, problems, complaints? Three oh three Martino, we got
Speaker 1: lines open, Doug. I'm going to come right back to
Speaker 1: you Brook. You know, talking about women business owners, Suzanne
Speaker 1: actually owns quite a few businesses, no kidding. How many
Speaker 1: prior to Red Rocks Rs have you owned? Is this
Speaker 1: your first business that you've owned, Yes, it is. Where
Speaker 1: did you come from? What did you do before? Was
Speaker 1: it still solar?
Speaker 18: Yep?
Speaker 8: It was.
Speaker 9: It was just more on the sales and administrative side
Speaker 9: of things. So when I open up the new shop,
Speaker 9: I know, I knew I wanted to bring installation in
Speaker 9: so that where we're a.
Speaker 8: One stop shop.
Speaker 1: So you guys do everything you do the new sales, commercial,
Speaker 1: residential you do of course repair for any solar system.
Speaker 1: What do you find goes wrong in a solar system,
Speaker 1: let's say, after I don't know, ten years, I mean,
Speaker 1: give me an idea of what people face. And I
Speaker 1: don't care if it's commercial or residential. But what starts
Speaker 1: going wrong? Do panels go out after a period of time? Inverters?
Speaker 1: I mean, what is it? Yeah?
Speaker 8: So your inverters are going to be your fallpoint?
Speaker 7: Yeah?
Speaker 1: How many yours typically are they good for?
Speaker 10: Uh?
Speaker 8: For commercial, I would say probably ten.
Speaker 9: Residential they can lost up to twenty five okay, but
Speaker 9: anybody that installs an inverter, the inverting companies usually have
Speaker 9: a manufacturer warranty from you know, twenty to twenty five years.
Speaker 1: Now, you if you went out to someone's house who
Speaker 1: had a problem with solar right now, let's say somebody
Speaker 1: calls you up from Highlands Ranch, you're Parker wherever, it
Speaker 1: doesn't matter, and you go out there, you look at it.
Speaker 1: It's an inverter, and you know it's under warranty. Do
Speaker 1: you can you get the part warranty? Then you just
Speaker 1: charge them labor. I mean typically, how does it work?
Speaker 8: Yeah, one hundred percent, exactly like what you just said.
Speaker 9: So if we get called out to another spot and
Speaker 9: it's an inverter, it's an easy warranty claim. It usually
Speaker 9: takes about one to two weeks for that to happen,
Speaker 9: depending on the inverting company, en Phase and solar edge,
Speaker 9: you might even have that new inverter in three days.
Speaker 8: They're really quick.
Speaker 9: If they are one of our clients, then we do
Speaker 9: all of that work for thirty years for free.
Speaker 1: Period.
Speaker 8: Yeah, it's part of the contract.
Speaker 14: Yeah.
Speaker 1: So, and the reason I asked after so many people,
Speaker 1: I don't care if it's a new build from a
Speaker 1: home builder Track Homes, I don't care if it's someone
Speaker 1: that bought it ten, fifteen, twenty years ago. Most of
Speaker 1: the solar companies are out of business. I mean there's
Speaker 1: a lot of people. Now. You have Tassela, and you
Speaker 1: have some other ones. But I mean, seriously, we have
Speaker 1: seen on this show so many solar companies come and go.
Speaker 1: It's crazy. And typically their model is a lot different
Speaker 1: than yours. Typically they're either the sales arm only, so
Speaker 1: they go out, knock on the door, sell it. Then
Speaker 1: they bring in the installation company and you're dealing with
Speaker 1: multiple different people the whole time. So if something goes wrong,
Speaker 1: they all point the fingers at each other and typically
Speaker 1: those go away. The sound aspect or it is the
Speaker 1: installation companies. They're out there. It's a contractor that works
Speaker 1: for these sales companies, and they go through different subs
Speaker 1: like crazy, and all of a sudden they can either
Speaker 1: keep up, or they don't know what they're doing, or
Speaker 1: a combination of everything, and then that happens. But you guys,
Speaker 1: actually everything's in house.
Speaker 8: Yep, everything's done in house. And then I also.
Speaker 9: Control production at a really high level because thanks to
Speaker 9: you guys, we've had a ton of business and a
Speaker 9: ton of opportunities. But I think one of the biggest
Speaker 9: things is that we're growing really slow. So the projects
Speaker 9: we take on, in the way that we coordinate them,
Speaker 9: we make sure we do it in a controlled manner.
Speaker 1: That way you have to.
Speaker 9: That way, the labor that's working on your projects that
Speaker 9: they're skilled, they know what we're doing.
Speaker 8: We're not just throwing somebody green on your projects.
Speaker 9: And I think that makes a big difference, is that
Speaker 9: we're looking at people over profit.
Speaker 1: You keep the quality control. There's been times, in fact,
Speaker 1: I remember Suzanne and I were in where were we
Speaker 1: we were down in We were at a beach somewhere
Speaker 1: on a long road trip, and still picture the restaurant
Speaker 1: we were at. What was in North Carolina? We went
Speaker 1: to what the heck was that place called? We were oh,
Speaker 1: Hilton Head, Yeah, we were in Hilton Head. And I
Speaker 1: got a call from you. No, I had to call
Speaker 1: you over something. I called you over something and she's like,
Speaker 1: hold on, I'm up on a roof. So literally she's
Speaker 1: up there like doing inspections from her own people. So
Speaker 1: like after they're done with the install and before the
Speaker 1: inspectors come out and doing the actual install, Brooks up
Speaker 1: there doing this stuff. And I was like, are you serious,
Speaker 1: because at that point, that was like a year and
Speaker 1: a half ago. At that point I thought, kind of
Speaker 1: you were in the office, you were doing some of
Speaker 1: the sales, but you're you're totally hands on with your business.
Speaker 9: Oh yeah, absolutely, it's a big connection point. I mean,
Speaker 9: folks time, Folks trust you. It's a thirty year investment.
Speaker 9: So I want to make sure that they know that
Speaker 9: they can trust me.
Speaker 1: And we're going to talk about those systems commercial literally,
Speaker 1: how you can get the whole thing paid for. Hey, Doug,
Speaker 1: So I'm going to just get everybody caught up real quick.
Speaker 1: You add some tenants, you put up a get the
Speaker 1: hell out of my apartment or I'm sorry, my town
Speaker 1: home signed. You started the eviction process, They packed up,
Speaker 1: they left, you walk in. They damage every single door,
Speaker 1: interior door in there. The carpet was totaled. Hey do
Speaker 1: you think they were doing You said they didn't have pets,
Speaker 1: but the carpet was so bad. What do you think
Speaker 1: it was bad from like them just spilling like food,
Speaker 1: like sweat. I mean a math, I mean, what was
Speaker 1: wrong with the carpet. I'm just curious.
Speaker 16: There was more stains on that carpet than you can imagine.
Speaker 16: And the smell. It's like they did have two two kids.
Speaker 16: I'm sure that They'm sure there's a lot of food stains,
Speaker 16: but it was more than food stains.
Speaker 1: Yeah, I gotcha. It was everything too.
Speaker 16: Even though the the least said no drugs, I don't
Speaker 16: think they really cared.
Speaker 1: Yeah, but you would. You would know if there was
Speaker 1: remnants of cooking or something. I would assume.
Speaker 11: So I'm not.
Speaker 1: What it was.
Speaker 16: I'm mix lot of them things when I when it's done,
Speaker 16: all done and send this told the play. So it
Speaker 16: was a little over fifteen thousand dollars in damages?
Speaker 1: Oh wow, Well how much was the security deposit? You kept?
Speaker 16: Fifteen hundred?
Speaker 1: So do you know where they live now? I mean,
Speaker 1: could you serve them?
Speaker 16: That's that's my problem is is I'm not sure where
Speaker 16: they're at right now. I did a check on the
Speaker 16: internet and I believe they're in Westminster. Yeah, So what's
Speaker 16: the process is to go to serve them? And what
Speaker 16: can I can't try.
Speaker 1: Well anybody, anybody, but you, for the most part, can
Speaker 1: serve them. So like Suzanne, did you give everybody an idea?
Speaker 1: Suzanne is served people for me and people might argue, oh,
Speaker 1: she's your wife, but I'm telling you, long as she's
Speaker 1: not named in the lawsuit, is one of the plane
Speaker 1: if she can serve for me. So Suzanne has served
Speaker 1: plenty for me and vice versa. Honestly, you can have
Speaker 1: a friend serve but the first thing you want to
Speaker 1: do is find them. You don't want to hire a
Speaker 1: process server if you don't know where they are. There's
Speaker 1: no purpose in it. So you got to figure out
Speaker 1: where they are. I served one guy on a golf
Speaker 1: course years ago for Deputy Dan where knew where he worked,
Speaker 1: and I showed up and basically walked the golf course
Speaker 1: till I found him working on one of the greens
Speaker 1: and walked up and served the guy. So you got
Speaker 1: to figure out either where they work or whatever. Then
Speaker 1: you can have virtually anybody serve them and that's it.
Speaker 1: But there's no I wouldn't do it. If you don't
Speaker 1: know where they're at. You could probably you can find
Speaker 1: a skip tracer somewhat cheap. Suzanne might know someone that
Speaker 1: can help, and what they can do is look and
Speaker 1: see if they can find a residence or a job,
Speaker 1: in other words, figure out where they work.
Speaker 14: Mark, let's backtrack a.
Speaker 6: Little bit, because his damages were fifteen grand ish, and
Speaker 6: you know you can only do small claims up to
Speaker 6: seventy five hundred.
Speaker 8: There, Doug.
Speaker 16: One of the damage was they and I don't know
Speaker 16: entirely they're called, but the furnace went bad, but they
Speaker 16: never change the filter.
Speaker 1: Yeah, you're not gonna I don't think you're gonna get
Speaker 1: them on maintenance because honestly you probably should have been
Speaker 1: doing that. But I mean that would all be addressed
Speaker 1: in the least. But what Suzanne says is important. You
Speaker 1: can only go seventy five hundred. So that's what I
Speaker 1: would do. Go after for seventy five hundred, Keep the
Speaker 1: furnace out of that, keep all the stuff that would
Speaker 1: be arguable, holes in the door, holes in the drywall,
Speaker 1: damage like that. They're not going to be able to
Speaker 1: argue in front of a judge. But so you find
Speaker 1: where they are, you fill out the paperwork. I think
Speaker 1: it's JDF two fifty you just fill it out. It's
Speaker 1: pretty easy. It's intriplicate right on the website for dot
Speaker 1: gov or for Colorado dot up. You fill it out.
Speaker 1: I can give you the link to it, and you
Speaker 1: serve them with it. And after you serve them with it,
Speaker 1: if they don't show up to court, and a lot
Speaker 1: of these deadbeats don't show up, you'll get a default judgment. Now,
Speaker 1: what people don't realize is after you get to default judgment,
Speaker 1: then you've got to go serve them with interrogatories, which
Speaker 1: means where's the money, what job do you have, what
Speaker 1: property you deal on, what's going on with your life?
Speaker 1: So then you got to serve them again with interrogatories.
Speaker 1: They have thirty days to answer to the court their
Speaker 1: bank account information or everything. If they lie or don't
Speaker 1: fill them out, and a lot of people lie and
Speaker 1: a lot of people don't fill them out, then they
Speaker 1: can be held in contempt. Once they're held in contempt,
Speaker 1: the judge can put a bench a bench warrant out
Speaker 1: for them. But once again you got to go out
Speaker 1: and serve them a third time with the bench war
Speaker 1: with the bench warrant order. So there's a lot of
Speaker 1: work to it. But the good news is you could
Speaker 1: end up putting them in jail for that seventy five
Speaker 1: hundred bucks. They would hold them on a bond for
Speaker 1: exactly whatever that judgment's for in your case, seventy five
Speaker 1: hundred plus whatever available interest is or recrude interest in
Speaker 1: that period of time. So, I mean, that's basically how
Speaker 1: it works, Doug. But before anything, you got to find them.
Speaker 1: That's the number one thing. So people out there, we
Speaker 1: talk about collections and if people don't have money, you know,
Speaker 1: if you're throwing a lot of money with an attorney,
Speaker 1: it generally would never be worth it. But when it's
Speaker 1: small claims and it's fifty five bucks, they can end
Speaker 1: up in jail if you're diligent about going after him.
Speaker 1: That's the coolest part. I thought you were going to
Speaker 1: say something, Dmitri. I know you've gone to small claims
Speaker 1: court a lot.
Speaker 7: Yeah.
Speaker 4: I actually went through this process exactly a year ago,
Speaker 4: and the judge did issue a bench warrant for the
Speaker 4: defendant and the cash only bond was set in the
Speaker 4: amount of the judgment that I got against the defendant.
Speaker 1: We had one one time from a caller, J. Lopez.
Speaker 1: This guy was the biggest dirt bag, not the caller.
Speaker 1: He'd go out and just outright rip people off. He'd say, yeah,
Speaker 1: new driveway is a cement guy. New driveway is going
Speaker 1: to be five thousand. He'd give you a price that's unbelievable.
Speaker 1: I can start in a week, but I need twenty
Speaker 1: five hundred up front. Never see him again. We tracked
Speaker 1: him down. We had one caller, went through all these steps.
Speaker 1: I was the guy that served him every time, and
Speaker 1: he finally got picked up by Denver because I got involved.
Speaker 1: He was in Douglas County on a criminal charge, so
Speaker 1: I knew. I called up Denver and said, you got
Speaker 1: a bench warn out for this guy. He's literally in
Speaker 1: the taj Mahal in front of a judge right now,
Speaker 1: and you guys can come get them or tell them
Speaker 1: to hold them in, come get them. They weren't gonna
Speaker 1: do it. I start talking about it on the air,
Speaker 1: and all of a sudden, they changed your mind and
Speaker 1: he ended up being held for exactly that amount. Problem
Speaker 1: was listen to this. Yeah, he didn't have any money,
Speaker 1: and after thirty days or forty five days, it was
Speaker 1: a nice little stay. He had a nice little vacation.
Speaker 1: They let him out, but he still owed the money.
Speaker 5: Not legal advice. What do you mean we're not giving
Speaker 5: out legal advice.
Speaker 1: Oh, that's just that's factual. That's exactly how it works. So, Doug,
Speaker 1: you got any other questions, because I'm gonna cut you loose, brother.
Speaker 15: One question?
Speaker 16: Yea them for my hours that I personally spent to
Speaker 16: fix the place.
Speaker 1: It's not gonna matter because you're gonna have seventy five
Speaker 1: hundred bucks. Yeah, you're just gonna say, replacing five to
Speaker 1: wors with seventy five hundred bucks with the drywall repairs,
Speaker 1: everything else. I mean, just come up with seventy five
Speaker 1: hundred bucks. Yeah, it doesn't matter if you do it yourself.
Speaker 1: I mean you still had to buy the doors. I
Speaker 1: doubt you went out back and cut the trees.
Speaker 17: Nope.
Speaker 16: I did hire a handyman to help out.
Speaker 1: Yeah, just get a receipt from him for X amount.
Speaker 1: But you can only sue for that seventy five hundred
Speaker 1: in small claims.
Speaker 16: Not a problem though.
Speaker 1: All right, man, you got any more questions after that,
Speaker 1: just email us at help in troubleshooter dot com and
Speaker 1: follow up with us. A lot of people talk about
Speaker 1: doing everything we talked about, but they never do it.
Speaker 1: Listen three O three seven one three a two five five.
Speaker 1: We're gonna have some open lines. Three oh three, Martino,
Speaker 1: I want to hear from you. I want to sink
Speaker 1: my teeth into a bad contractor if you've been ripped off.
Speaker 12: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 12: dot com.
Speaker 14: You don't pay a cent until you're content.
Speaker 12: Time for an insurance check up, no obligation comparison call
Speaker 12: Compass Insurance paying too much your coverage at dozens of
Speaker 12: insurance companies find out now three all three, seven to
Speaker 12: seven to one.
Speaker 1: Help.
Speaker 12: You'll think you're his only customer when you choose Frank
Speaker 12: durand the real estate man dot com to list your
Speaker 12: home with Remax Alliance. Three oh three nine two zero
Speaker 12: sixteen twenty two.
Speaker 1: All right, three oh three seven one three eight two
Speaker 1: five five. First time we got lines open today, three
Speaker 1: oh three Martino. Now, Brooke, I'm going to put you
Speaker 1: on the spot with this uh commercial commercial solar stuff.
Speaker 1: The bottom line is with grants and tax credits. Let's
Speaker 1: say it's a what is the average cost of a
Speaker 1: commercial solar system? I know that's a ridiculous question, but
Speaker 1: you've done ones that are over a million. Yeah.
Speaker 8: Yeah, I mean it really just depends on your space.
Speaker 1: Guy, an idea of one either going on right now
Speaker 1: that you have got almost one hundred percent if not
Speaker 1: more paid for, and how much was it?
Speaker 9: Yeah, So anytime you tie any grants to the project,
Speaker 9: that's when you can get a hundred plus US paid for.
Speaker 9: Regardless of where the commercial project is installed. In Colorado,
Speaker 9: you get sixty four percent of it cover through government benefits,
Speaker 9: whether it's tax credits or depreciation. So then you're just
Speaker 9: finding different grants or things to fill up.
Speaker 1: The gap of it got thirty six exactly.
Speaker 9: So we have a project right now that's a non
Speaker 9: for profit and they service low income and they're actually
Speaker 9: receiving one hundred and thirty seven.
Speaker 1: Percent of it covered. So give us an idea of
Speaker 1: what the system is. Is it like on a house,
Speaker 1: is it on a building? What is it? Just basics?
Speaker 9: Yeah, so this is a low income apartment complex. So
Speaker 9: they've got twenty plus buildings that were adding the solar
Speaker 9: system too.
Speaker 8: It's about a million and a half dollar project.
Speaker 1: How much out of how many units would you say
Speaker 1: it is.
Speaker 8: Uh that one.
Speaker 9: I believe they've got ninety No, it's twenty buildings.
Speaker 8: Sorry, you have to forgive me.
Speaker 1: Yeah, and they're putting them on all buildings.
Speaker 11: Yeah.
Speaker 8: I would assume that they probably have like three hundred
Speaker 8: units at least.
Speaker 9: Okay, yeah, I mean it's not very I don't really
Speaker 9: look at the units. I just look at what the
Speaker 9: electrical as. I apologize, guys.
Speaker 1: That's right. So you put it on top of each building. Yep,
Speaker 1: so you're building that out. Boy, that seems cheap for
Speaker 1: that a million and a half or whatever. So you
Speaker 1: got sixty four percent of it covered local government.
Speaker 9: Uh, sixty four percent of it covered by federal government,
Speaker 9: and then the locals coming in with some benefits as
Speaker 9: well as those grant projects that are locally and federal.
Speaker 1: So bottom line, you're getting one hundred and thirty percent
Speaker 1: of it.
Speaker 9: They're getting one hundred and thirty seven percent of it
Speaker 9: paid for. Yeah, so if the project was a million dollars,
Speaker 9: they're getting paid three hundred and seventy thousand to do it.
Speaker 9: Plus they get to charge their tenants for the power,
Speaker 9: so now they have to sorry.
Speaker 1: No, no, I just people listening out there think about that.
Speaker 1: Not only do they get the solar system, they own it.
Speaker 1: It's for free. They're putting almost three hundred and seventy
Speaker 1: thousand dollars in their pocket, or they're using it for
Speaker 1: you know, write offs.
Speaker 9: Yep, it's tax credits, h exactly, So they get that
Speaker 9: three seventy back, plus they get to charge whatever the
Speaker 9: utility is at eighty percent.
Speaker 8: So if the utility company, you.
Speaker 1: Can't charge whatever, you can't charge one hundred percent.
Speaker 8: These guys are low income.
Speaker 9: That's why they have to charge eighty percent.
Speaker 1: Is that how they qualified for some of those grants too?
Speaker 8: Exactly?
Speaker 9: Yeah, So it just depends on the case, because you
Speaker 9: could charge as much or more than the utility when
Speaker 9: you take over that.
Speaker 8: It's up to you and what you would want to
Speaker 8: do with your.
Speaker 1: Tenants, unless if you had an example like that where
Speaker 1: you're getting some of the money because it is low income.
Speaker 8: Exactly.
Speaker 1: Yeah, it's still amazing. So now going forward they will
Speaker 1: make how much do you think they'll make monthly? Not
Speaker 1: only are they saving the low income people money because
Speaker 1: they're only charging eighty percent of what they would be paying, right.
Speaker 8: Yep, they're saving them money.
Speaker 1: How much do you think that how much do you
Speaker 1: think they're going to be billing out each month that
Speaker 1: they put in their pocket.
Speaker 9: So this specific case is in Excel territory. If Excel
Speaker 9: increases their rates at a three percent inflationary these folks
Speaker 9: are going to make over thirty million dollars on this project.
Speaker 1: Over how many years?
Speaker 8: Twenty years?
Speaker 1: Oh my god, how much?
Speaker 8: Thirty million?
Speaker 9: Thirty I totally understand that this sounds way fake.
Speaker 1: It's insane.
Speaker 9: Yeah, no, you look at these financialism people.
Speaker 1: Are how much how much a month like this year?
Speaker 1: Forget about the three percent over a twenty year period,
Speaker 1: I mean, what are these guys going to be billing
Speaker 1: out for electricity that they're not paying for the day
Speaker 1: got for free? Each month?
Speaker 9: Whatever they're gonna it's eighty percent of whatever Excel is charging.
Speaker 8: So i'd have to look on those this.
Speaker 1: Total ballpark like twenty grand a month. I mean what
Speaker 1: are we talking here?
Speaker 9: Initially, probably less because you're thinking over twenty years every
Speaker 9: year at a three percent increase, that's where you're seeing
Speaker 9: a lot more of the income is towards the end
Speaker 9: of it.
Speaker 8: Of course, Yeah, you're definitely making money.
Speaker 9: Right away, especially because the solar system's paid for.
Speaker 1: Now if it wasn't low cost, and someone has For
Speaker 1: an example, I'm trying to think of some Okay, I
Speaker 1: own Goodyear stores forever. Some of the buildings I owned, Yeah,
Speaker 1: so some of them I rented, some of them my own.
Speaker 1: But now we're talking true commercial properties. So let's take
Speaker 1: a good Year that sits right down here in front
Speaker 1: of Microcenter. In fact, I used to own that one.
Speaker 1: I sold that to Colorado Land. So let's say that
Speaker 1: building I own it. I don't now, but let's say
Speaker 1: I did, and I wanted to put solar on there.
Speaker 1: I want to know how much you could get paid
Speaker 1: for it, and then how much I'd be saving. But
Speaker 1: I got to take this break before h Shannon Yell's
Speaker 1: at me three oh three seven one three.
Speaker 12: Talk Go with a sure thing Denver's Best Roofer Excel
Speaker 12: roofing dot com. You don't pay a cent until you're content.
Speaker 12: Time for an insurance checkup free, no obligation. In comparison,
Speaker 12: call Compass insurance paying too much your coverage at dozens
Speaker 12: of insurance companies. Find out now three oh three seven
Speaker 12: to seven to one help. You'll think you're his only
Speaker 12: customer when you choose Frank durand the real estate man
Speaker 12: dot com to list your home with remat Alliance three
Speaker 12: all three nine two zero sixteen twenty two.
Speaker 1: All right three all three seven one three eight two
Speaker 1: five five. You've been ripped off taking advantage of We're
Speaker 1: going to go back to brook in a minute, but
Speaker 1: calls are always going to come first. Hey, Natalie, what's
Speaker 1: going on with you skylights? Hopefully we can help you out.
Speaker 19: Yeah, Hi, Hey, I had a couple skylights installed in
Speaker 19: twenty twenty three. Okay, just before I moved out of
Speaker 19: my home and made it a rental home. The skylights
Speaker 19: that were there had they were like the bubble skylights,
Speaker 19: and they had some hail damage. So I went ahead
Speaker 19: and called UH company to have them come out and.
Speaker 11: Replace the skylights.
Speaker 19: They came out, replaced the skylights. There was also some
Speaker 19: some leaking into.
Speaker 1: The house after hold on, Natalie, let me, I want
Speaker 1: to clarify a few things. One, so back in twenty
Speaker 1: twenty three, you said hail damage. Today you I don't
Speaker 1: know if it was the same company or not. They
Speaker 1: do want to know that answer. But did they do
Speaker 1: your roof as well? So you had your roof done
Speaker 1: with the hell claim and and the skylights done or
Speaker 1: was it an insurance claim or what what happened? Give
Speaker 1: me a little there.
Speaker 19: Was I did not do an insurance claim, just replace
Speaker 19: the skylights.
Speaker 1: Okay, that's fine, And so you paid cash for it.
Speaker 11: Frecked.
Speaker 1: And then after they did them, they started leaking.
Speaker 19: There was some leakage beforehand, which was also an incentive
Speaker 19: for me to replace them.
Speaker 13: Got it so.
Speaker 19: So that the skylight company knew that there had been
Speaker 19: some leaking into the into the into the home.
Speaker 1: Okay.
Speaker 19: So they came out and they replaced the skylights. They
Speaker 19: were they ended up having to be special ordered, and
Speaker 19: because they were a special sized and they were a
Speaker 19: pretty significant cost.
Speaker 1: And what is that significant costs? Roughly, if I recall.
Speaker 19: It was around thirteen hundred dollars a skylight.
Speaker 1: So what would the total be? I mean, how much
Speaker 1: did you have all together in the project that you
Speaker 1: paid them?
Speaker 19: You know, I'd have to look it up, but there
Speaker 19: was two three skylights that were.
Speaker 1: Replaced, so like six grand A little.
Speaker 19: I want to say it maybe around maybe around four okay?
Speaker 1: Perfect, So around four grand, okay, so let's keep going.
Speaker 1: That was all in twenty twenty three, I get it, yep.
Speaker 19: So I get a tenant in and in early twenty
Speaker 19: twenty four, the tenant complains that that the skylight is leaking.
Speaker 19: It's leaking, So, you know, I get a hold of
Speaker 19: this company and they say, oh, well you didn't. You
Speaker 19: didn't hire us to replace the flashing if the skylights
Speaker 19: are covered in the warranty, but the flashing isn't. And
Speaker 19: I'm thinking, well, don't you have to go?
Speaker 1: That's the most hold on Natalie. If they actually said
Speaker 1: that to you, it's asinine. In fact, I almost find
Speaker 1: that hard to believe. Although I believe you, But I
Speaker 1: want to ask brook White something with red rock Solar.
Speaker 1: You know, red rock stands for roofing in solar. You
Speaker 1: come across skylights every day. So have you ever heard
Speaker 1: of a skylight company that would blame not putting the
Speaker 1: flashing when they installed them and they installed them right.
Speaker 1: You didn't buy the parts and have someone else install them, right, Natalie,
Speaker 1: they install them right?
Speaker 20: Get broke.
Speaker 1: Just give me your opinion on that.
Speaker 9: Yeah, So skylights usually leak because they don't do the
Speaker 9: flashing correctly, and it is one hundred percent their fault.
Speaker 9: They should know that if they put in new skylights
Speaker 9: that they need to have the flashing as well.
Speaker 8: I've never heard of it as being split.
Speaker 1: And they literally told you they hired they were hired
Speaker 1: by you to install the skylights, not the flashing.
Speaker 19: I literally have an email from them here.
Speaker 1: Can you send that to me?
Speaker 19: I absolutely can, Natalie.
Speaker 1: I really want to see that in writing, because it
Speaker 1: might be the dumbest thing I have heard this year. Now,
Speaker 1: granted it's an early year, but that might be the
Speaker 1: dumbest thing that would be, Like, well, you hired us
Speaker 1: to put the tire on the wheel for your car,
Speaker 1: but not the wheel back onto the car or tighten
Speaker 1: it down. You didn't hire us to tighten down your
Speaker 1: lug nuts. You hired us to repair your tire. It's
Speaker 1: like the dumbest thing I ever heard. Hold on, and Natalie,
Speaker 1: I appreciate you holding and I have a feeling we're
Speaker 1: going to get dis handled for you. But if I
Speaker 1: don't take this break, I run up against the end
Speaker 1: of the show. But you hold tight, Paul, you hold tight,
Speaker 1: and whoever's on three, we're going to figure out what's
Speaker 1: going on with the skylight because I can't believe it Kelly,
Speaker 1: please give her an email to get that. I want
Speaker 1: to see that email. I've got to see that for myself.
Speaker 1: Hold on, this is gonna be nuts.
Speaker 12: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 12: dot com.
Speaker 14: You don't pay a cent until you're contenth.
Speaker 12: Time for an insurance check up free no obligation comparison
Speaker 12: call Compass Insurance paying too much your coverage at dozens
Speaker 12: of insurance companies find out now three oh three seven
Speaker 12: to seven to one help. You'll think you're his only
Speaker 12: customer when you choose Frank durand the real estate Man
Speaker 12: dot com to list your home with Remax Alliance three
Speaker 12: oh three nine two zero sixteen twenty two.
Speaker 1: You know three oh three seven one three eight two
Speaker 1: five five? Uh, you know? You Brook our guest and
Speaker 1: Deputy Dimitri. We're telling me about a particular King Soupers
Speaker 1: that is downtown, and I guess it's quite the feat
Speaker 1: to get in and out of there with your groceries.
Speaker 1: But right now I'm going to go back to Natalie. Hey, Natalie,
Speaker 1: did you send us that email? Kelly? Did we get
Speaker 1: that email from her? Kelly? Kelly, Kelly?
Speaker 11: Yet?
Speaker 8: Not yet?
Speaker 1: I was on the thumb. Sorry, Natal, that's all right, Natalie.
Speaker 1: Did you send that to Kelly yet or did she
Speaker 1: tell you where to send it?
Speaker 21: I don't have an email yet, That's right.
Speaker 1: I want you to send it to help HLP at
Speaker 1: troubleshooter dot com. And I'm want to look at that
Speaker 1: this second. I get it, So I don't want you
Speaker 1: to go anywhere. I'm going to put you back on hold.
Speaker 1: I have a feeling we might be able to get
Speaker 1: this literally taken care of today. So they're refusing the
Speaker 1: bottom line is this Skylight company is basically saying it's
Speaker 1: your own fault when they install them. You didn't ask
Speaker 1: for flashing, and this was all in twenty twenty three.
Speaker 1: Now they're linking the leaking and how much is it
Speaker 1: going to be to have them fixed?
Speaker 19: You know, I'm not sure. I've had two people go out,
Speaker 19: or my property management company has had two people go out,
Speaker 19: and no one's really been able to come up with
Speaker 19: a solution.
Speaker 1: What do you mean what kind of solution you would
Speaker 1: you would pull them out, you would put the proper
Speaker 1: flashing in and then put it back. I mean, what
Speaker 1: kind of solution, what's the what do they want to
Speaker 1: call them. I mean, like, literally, what what what kind
Speaker 1: of solution are they thinking of?
Speaker 21: I don't I didn't even have a solution. I don't
Speaker 21: have a proposal or anything from from any company. So
Speaker 21: that's what I was hoping to Skylight. The people that
Speaker 21: I use y, you know, would would go back and
Speaker 21: fix it. Now, I did pull up the initial quote
Speaker 21: and I don't know why, but it's it specifically does
Speaker 21: state no flashing, and it just doesn't make any sense
Speaker 21: to me why they would not include flashing.
Speaker 1: And it makes absolutely zero sense. I do you have
Speaker 1: that original quote as well? And actually what I really
Speaker 1: like to see is the invoice. You know, it's so stupid.
Speaker 1: And here's why there's people out there right now going, oh,
Speaker 1: well the original quote said no flashing. Who cares? That
Speaker 1: doesn't matter. She's not the Skylight expert. When I go
Speaker 1: out and buy something, I'm not an expert on Let's
Speaker 1: just say I go out and buy a roof. How
Speaker 1: about if the roofer says, well, you know what, down
Speaker 1: there in the small print it says no flashing, Well,
Speaker 1: that would be idiotic. What HAPs if it has no barrier,
Speaker 1: no ice barrier? But yet it calls for it. I mean,
Speaker 1: did they pull a permit? Brook? Do you generally got
Speaker 1: to pull a permit when you put in new skylights?
Speaker 8: Yeah, if you do a roof repair or something like that.
Speaker 1: Yes, you don't have the Did they pull a permit? Natalie?
Speaker 19: They don't.
Speaker 13: I don't know if they.
Speaker 21: I don't think they pulled a permit.
Speaker 11: No.
Speaker 1: Yeah, I mean you would have known because literally on
Speaker 1: your door, the permit would have been there. So hold on.
Speaker 1: I want that email. I want you to send it
Speaker 1: to help a troubleshooter dot com. So Natalie, here's what
Speaker 1: I want. I want that email where they talk about
Speaker 1: the flashing. I want the original quote if you have it.
Speaker 1: If that's fine, you already told us what it said,
Speaker 1: and then the actual invoice. Does that make sense?
Speaker 7: Yep?
Speaker 11: Got it.
Speaker 1: I want you to send that, but I want you
Speaker 1: to hold on. I this is one of these ones.
Speaker 1: I would really like to get dishandled. I'd also like
Speaker 1: a second opinion. We talked to in studio Brooke White,
Speaker 1: but Kelly next hour, I would like to get on.
Speaker 1: I'm trying to think who would be perfect for this.
Speaker 1: I'd really like an attorney. I mean, I know what
Speaker 1: a roofer is gonna say, let's get Jay Brant's for
Speaker 1: the heck of it if we can, or a sun
Speaker 1: But Brooke, I mean, do you understand what I'm saying.
Speaker 1: Even if they said flashing not included, it's not her
Speaker 1: job to understand this. She's going with the skylight company.
Speaker 9: They can't do that because anybody that says that you
Speaker 9: don't add flashing tow a.
Speaker 8: Skylight knows that the roof's gonna leak and you're gonna
Speaker 8: have issues.
Speaker 9: And there's there's no way that would acceptable. Yeah, and Natalie,
Speaker 9: if you want, totally up to you, but I can
Speaker 9: have guys out there within the week, maybe the next
Speaker 9: two days to put together for fixes it.
Speaker 1: Hold on, we're going to go there for sure. But
Speaker 1: what I would like to do, No, we're gonna go
Speaker 1: there for sure. If anything, I would like you to
Speaker 1: go out there and just verify everything and then give
Speaker 1: her a quote. That's great, But I'm going to figure
Speaker 1: out who these people are, and I really don't understand
Speaker 1: how they could possibly do this, Brooke. I mean, they
Speaker 1: either need to pay a good company like you guys
Speaker 1: to fix it, or they got to fix it. I
Speaker 1: just can't believe it's going to be in writing from
Speaker 1: a skylight company that they're not going to use flashing
Speaker 1: and that they didn't pull a permit. If that part's correct,
Speaker 1: can you look up if we get her address, if
Speaker 1: they pulled a permit retro.
Speaker 8: Yeah, absolutely, very easily, you know what.
Speaker 1: So, so, Kelly, here's another thing. She's going to email
Speaker 1: three things. She knows that I gave her the email.
Speaker 1: The other thing I want from her is her address,
Speaker 1: unless if it's on one of those, we're going to
Speaker 1: see if they actually pulled a permit. Hey, Natalie, you
Speaker 1: just hang in there. We're going to help you out here. I,
Speaker 1: honest to goodness, can't believe this company.
Speaker 11: You know.
Speaker 1: Three O three seven one three A two five five. Hey, Mike,
Speaker 1: you hold on. Franz got a question on a housing inspector.
Speaker 1: Paul's got a problem with service of some sort. We've
Speaker 1: got a lot cooking right here on the Troubleshooter show,
Speaker 1: a lot going on three oh three, Martino. The other
Speaker 1: thing is hold on third hour. Suzanne's going to open
Speaker 1: the show up. You heard me, She heard me, y'all
Speaker 1: heard me. Everybody holds tight.
Speaker 12: Go with a sure thing, Denver's best roofer Excel Roofing
Speaker 12: dot com. You don't pay a cent until you're contenth
Speaker 12: time for an insurance check up free, no obligation. In comparison,
Speaker 12: call Compass Insurance paying too much your coverage at dozens
Speaker 12: of insurance companies find out Now three oh three seven
Speaker 12: seven to one help. You'll think you're his only customer
Speaker 12: when you choose Frank durand the real estate Man dot
Speaker 12: com to list your home with Remax Alliance three oh
Speaker 12: three nine two zero sixteen twenty two.
Speaker 1: Ripped up.
Speaker 11: News so you don't have.
Speaker 2: Come running as fast as we can. Shooter's gonna help.
Speaker 11: Come man, this is.
Speaker 1: The Troubleshooter Show. No Tom Martinez, welcome my friends to
Speaker 1: the Only show. If it's kind of here to solve problems,
Speaker 1: answer questions, take complaints if you've been ripped off. We
Speaker 1: love helping people. We're helping Natalie right now. We've got
Speaker 1: some stuff going on in the background. She had skylights,
Speaker 1: and I'm saying this recap for two reasons. One, I
Speaker 1: have Jay Brett's listening. But basically she had skylights installed
Speaker 1: in twenty twenty three, just as Skylights replaced and the
Speaker 1: company that replaced him did not put flashing around him,
Speaker 1: and literally put this this is a little crazy on
Speaker 1: the estimate, literally put no flashing. But when you install skylights,
Speaker 1: you have to put flashing around them. So my contention,
Speaker 1: and I want to get Jay Brett's opinion. I already
Speaker 1: got Brooke White's opinion. She's in studio with this as
Speaker 1: our solar expert. She also ends up doing roofing occasionally
Speaker 1: her team because that's where solar panels are. So I
Speaker 1: wanted to get a secondary look at this. Jay Brett's
Speaker 1: First of all, have you ever ran into skylights where
Speaker 1: you would not put flashing around them when you replace them?
Speaker 18: Hey, Mark, So there is a very janky type of
Speaker 18: skylight out there. Normally it's going to be on manufactured
Speaker 18: homes and the plastic is put directly into the shingles
Speaker 18: and so that has no flashing on it at all.
Speaker 18: We won't even touch those. If somebody's not willing to
Speaker 18: replace that and put a frame around it with the flashing,
Speaker 18: we won't touch it. So just to let everybody know,
Speaker 18: there is such a creature that exists out there of
Speaker 18: skylight without flashing, but it is bad news, and you
Speaker 18: do not want any.
Speaker 7: Part of that.
Speaker 1: Well, in this one, they literally put let me look
Speaker 1: at this. I'd like to read this, but here's the
Speaker 1: bottom line. They installed them in twenty twenty three and
Speaker 1: they're leaking. So she called up because they have a
Speaker 1: warranty on them. And basically the warranty is a tenure
Speaker 1: warranty on glass breakage from hail up to two inches
Speaker 1: and it says replace. Here's what it says, fixed curb,
Speaker 1: fixed curb mount skylight replace old dark, brittle plastic domes
Speaker 1: with more efficient, pleasing Vlux skylights. Has anybody heard of these?
Speaker 1: I have no idea what those are. Jay, have you
Speaker 1: heard of Vlux?
Speaker 7: I mean I sure have.
Speaker 18: I know there's several components to this one.
Speaker 7: Right here.
Speaker 18: What they were talking about is they were going to
Speaker 18: lift the frame off of the curb that had the
Speaker 18: flashing on it, and they were just going to replace
Speaker 18: the acrylic domes, is what they agree.
Speaker 1: Well, how would that ever pass any kind of mustard,
Speaker 1: especially now that it's leaking, because what they're hanging their
Speaker 1: hat on. And honestly, Jay, if you think I'm wrong
Speaker 1: on this, I want you to tell me they're hanging
Speaker 1: their hat on. She didn't buy flashing, and the reason
Speaker 1: they're leaking now is because there's no flashing. Well, how
Speaker 1: the hell is the consumer? Would she know that she
Speaker 1: should have bought flashing or what you're saying is that basically,
Speaker 1: whatever they did to these skylights, they would have never
Speaker 1: got down to the flashing because they just replaced the
Speaker 1: bubble if you will, the upper part.
Speaker 18: Yeah, And so what they did is they said that
Speaker 18: they were going to take the bubbles off and actually
Speaker 18: put a Vlux skylight down on them. A Vlux is
Speaker 18: a pre manufactured self contained unit and it's normally going
Speaker 18: to have flat glass on it. And so what they
Speaker 18: were saying is they were going to pop the old
Speaker 18: units off and then put these vluxes on there. But
Speaker 18: my guess I would have to double check into this
Speaker 18: one is Vlux won't warrant you those things unless they
Speaker 18: are put on a curb or the Vlux Flashing kit
Speaker 18: is used as well. So they installed those incorrect in
Speaker 18: my opinion, just based on the information I've gotten so far.
Speaker 18: I mean, how do you go out and install skylights
Speaker 18: and then say well, we're not gonna We're not going
Speaker 18: to warrant him for leaks that's crazy.
Speaker 1: Well, it's absolutely crazy. And they're saying the reason they're
Speaker 1: leaking is because he didn't buy the flashing. But on
Speaker 1: this is what kills me. How would a customer ever know?
Speaker 1: How would a consumer ever know? Like when you came
Speaker 1: out and did my roof, you know, we don't talk
Speaker 1: about ice ice what do you call it?
Speaker 7: Ice?
Speaker 18: And what ice dams? Ice stam water shield?
Speaker 1: Yeah, the water shield. It's like, you know, you don't
Speaker 1: explain that it might be on the estimate. You're going
Speaker 1: to do my roof and do whatever it takes for
Speaker 1: it to pass inspection and not leak and be a
Speaker 1: good job. I mean it would be crazy. Would you
Speaker 1: come out and sell someone shingles without selling them everything
Speaker 1: needed under it?
Speaker 18: No? No, absolutely not. And it just I can't imagine
Speaker 18: anybody doing skylights only and not saying that the entire
Speaker 18: unit is going to be warranted.
Speaker 6: And guys, just so you know, under the scope, under
Speaker 6: the scope of work Jay, it says workshell include the
Speaker 6: removal of the old units before installation of the new
Speaker 6: skylights and weather proofing roofside.
Speaker 1: Isn't that part of flashing?
Speaker 18: What weather proofing? That's it right there? Whether they want
Speaker 18: to call it flashing or tar or whatever else they
Speaker 18: want to call it. They guaranteed the deal in that contract.
Speaker 1: Well, no, but here's the deal. Then it says fee summary,
Speaker 1: here's the price thirty two ninety and then it says
Speaker 1: without flashing, labor and materials to replace three existing skylights
Speaker 1: with Vlux model FCM blah blah blah skylights. And then
Speaker 1: warranties with flashing skylights special test dank fifteen year workmanship
Speaker 1: warranty manufacturers warranty ten year no leak promise on product
Speaker 1: and installation when installed with Vlux flashing. But they didn't
Speaker 1: install them with the flashing and then the glass breakage.
Speaker 1: But how would she know that if they installed them.
Speaker 1: Here's my contention. If they installed them as the expert,
Speaker 1: the special disc which is in their damn name. If
Speaker 1: they installed them as the expert and they're leaking two
Speaker 1: years later because they didn't install them properly, that's insane.
Speaker 1: They should have never allowed her not to have that kit.
Speaker 1: They should have told her, no, you need to have that.
Speaker 18: That's exactly right, Mark. I think, more to the point
Speaker 18: is the heart of the whole matter. Why don't they
Speaker 18: just go out there and fix.
Speaker 1: It well, because they're being okay, well, at least from
Speaker 1: everything I know, they're not being cooperative. So here's what
Speaker 1: I would like at this point. I would like, Hey, Jay,
Speaker 1: I appreciate it. Excel roofing you hear jay on all
Speaker 1: the time. Jay's a great guy. Here's the bottom line.
Speaker 1: I'm gonna give his number out. But right now, you
Speaker 1: guys have the gutter cleaning deal still, right.
Speaker 11: We do?
Speaker 18: Yeah, we called the Martino Special because the price actually
Speaker 18: went up for other people to come across us randomly
Speaker 18: put the Martino Special. If you need your gutters clean,
Speaker 18: it's one hundred and ninety nine bucks. But one of
Speaker 18: the caveats, Mark, One of the things that I like
Speaker 18: to tell people is if we come out there and
Speaker 18: the gutters are all frozen with ice, we're not going
Speaker 18: to be cleaning them right now.
Speaker 1: Wait until they can get on the books sawed out.
Speaker 18: They can get on the books. But you know what,
Speaker 18: I've had people that say, you, you said this special
Speaker 18: and you're going to come clean.
Speaker 1: Get up there on that ice. Yeah, okay, well look
Speaker 1: on your golf shoes.
Speaker 7: Gutters packed full of ice.
Speaker 1: Yeah, I know you can't clean them I get it.
Speaker 18: It's because they literally destroyed the gutter trying to get.
Speaker 11: All the ice out.
Speaker 1: Yeah, no, trust me, I get it. So Excel Roofing
Speaker 1: starting at one hundred and ninety nine bucks three oh
Speaker 1: three seven six one sixty four hundred, give you a
Speaker 1: quote on a roof. Of course, I got my roof
Speaker 1: from them, god years ago. I haven't had any hal
Speaker 1: damage since my new Excel Helproof roof zero zero, no
Speaker 1: hail damage. All my neighbors have had new roofs in
Speaker 1: the last year or two years. I've had absolutely zero
Speaker 1: damage to the roof period with my helproof roof from
Speaker 1: Excel Excelroofing dot Com. Now here's what I want to do. Hey, Natalie,
Speaker 1: I'm going to reach out to this company and I
Speaker 1: want them to explain to me why they're not going
Speaker 1: to do anything for you. Okay, that's kind of where
Speaker 1: we're going to take this, and we're going to take
Speaker 1: it there pretty quick. I understand what's on it, I
Speaker 1: understand everything going on. I completely disagree with how they're
Speaker 1: looking at it, and we are trying to get an
Speaker 1: attorney on dimitri Is that literally specializes in contractor issues
Speaker 1: just like this.
Speaker 4: Absolutely This man is a great resource. He works at
Speaker 4: Haullington Law Firm and Parker and I'd love to get
Speaker 4: him on the air. I just invited him.
Speaker 1: Yep, we're going to try to get him up. So
Speaker 1: here's what I would like to do with you, Natalie.
Speaker 1: Right now, we've got all your information. I assume Kelly's
Speaker 1: got your number. We're going to move this on to
Speaker 1: the next part and then we're gonna call you back. Okay,
Speaker 1: sound great? All right, Hold tight, Natalie, make sure we
Speaker 1: got everything we need Kelly. Plus, we'll free that line open.
Speaker 1: So right now we're going to have one open line
Speaker 1: three ZHO three Martino. By the way, this hour brought
Speaker 1: to you by a Frank Duran, the real estate man.
Speaker 1: How I love the Frank made us so much money
Speaker 1: selling our house and Red Hawk up in Castle Rock.
Speaker 1: You know what he did, He got a bidding friendzy going.
Speaker 1: He actually listed it low. I'm kinda I'm kind of
Speaker 1: pulling his skirt up a little bit, but he listed
Speaker 1: it lower than the same models around the neighborhood that
Speaker 1: was for sale, and people wanted it, so they start
Speaker 1: coming in and it created a bidding war. He also
Speaker 1: did this, I think it's called the matter horn. He
Speaker 1: did a three D walkthrough of our house online. We
Speaker 1: had almost one hundred thousand people virtually walk our house
Speaker 1: when he listed it on Friday until Sunday. We had
Speaker 1: five offers, including cash offers on Monday, and we chose
Speaker 1: the best one, which have worse was way higher than
Speaker 1: what he listed it at. He's got the secret sauce.
Speaker 1: And if you need help selling your house, Oh man,
Speaker 1: is he good? He is really good and buying a house.
Speaker 1: I'm sorry, Frank Durant Holmes dot com. That's the number, Mike.
Speaker 1: Let me see who's gonna be up next. I promise Paul,
Speaker 1: you're gonna be up next. And then Mike's got a
Speaker 1: question on oil and gas rights. Fran has a question
Speaker 1: on housing inspectors. We're gonna try to get to all
Speaker 1: three of you right after this.
Speaker 12: Go with a sure thing Denver's best roofer Excel roofing
Speaker 12: dot com. You don't pay a cent until you're content.
Speaker 12: Time for an insurance check up free, no obligation. In comparison,
Speaker 12: call Compass insurance paying too much your coverage at dozens
Speaker 12: of insurance companies find out now three oh three seven
Speaker 12: to seven to one help. You'll think you're his only
Speaker 12: customer when you choose Frank durand the real estate man
Speaker 12: dot com to list your home with remax a li
Speaker 12: three oh three nine two zero sixteen twenty two.
Speaker 1: Try three oh three seven eighty five five. By the way,
Speaker 1: this hour brought to you by waterpros dot Net. Paul
Speaker 1: the Waterman, he was on just the other day. Those
Speaker 1: Forever chemicals are everywhere. They're in your drinking water. I
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Speaker 1: I like Paul, Infecta Susanna and I got a system.
Speaker 1: What's it been six months? Maybe?
Speaker 7: Yeah?
Speaker 1: Go maybe a year? Almost a year now she loves
Speaker 1: it because of Okay, I'll say it. It's amazing to me.
Speaker 1: It does wonders for her hair and skin. So it's like, okay,
Speaker 1: but somehow it still tastes the same, It tastes identical.
Speaker 1: Well that's what you.
Speaker 8: Were mostly worried about. As we sort of power.
Speaker 1: And you know, happy wife, happy life, and now our
Speaker 1: hair is better.
Speaker 8: Your hair looks good too, Mark Brook.
Speaker 1: Do you have a water softener at your house? Have
Speaker 1: you noticed a difference between hard water and soft water
Speaker 1: in your hair? Or Am I the only person in
Speaker 1: the world that lives with the woman that does notice
Speaker 1: the difference?
Speaker 9: I feel I feel like there's for sure a difference,
Speaker 9: but I am one hundred percent like a housewife when
Speaker 9: it comes to that stuff.
Speaker 8: I know nothing about how our water works.
Speaker 9: I know our electrical box in our roof, but anything else.
Speaker 1: So it all started. It all started at a hotel
Speaker 1: in New Orleans. Oh this this is doing wonders for
Speaker 1: my hair. And next thing, you know.
Speaker 8: You're like, my skin feels slimy on this.
Speaker 1: It feels slimy. But you know what I mean? Whatever?
Speaker 1: And uh, all right? I digress three or three seven
Speaker 1: one three A two five five thirty five hundred dollars later,
Speaker 1: Hey Paul, what's going on? Man?
Speaker 11: Hello?
Speaker 1: Hey Paul? How are you, sir?
Speaker 11: I'm good. Thank you for taking my call. You got
Speaker 11: it listener, first time caller.
Speaker 1: I appreciate you holding two for a while. What's what's
Speaker 1: going on? How can we help you?
Speaker 7: Sir?
Speaker 11: I have a twenty and twenty one Chevrolet Silverado half
Speaker 11: Ton fifteen hundred Polo drive Z seventy one three point
Speaker 11: zero Diesel.
Speaker 1: Damn, what are you drag racing? I mean, my god,
Speaker 1: that's a z R that's got that Corvette engine in it.
Speaker 11: No, it's a diesel engine.
Speaker 1: Oh, I thought, what did you call?
Speaker 12: It?
Speaker 1: Is Z one?
Speaker 11: The seventy one?
Speaker 1: Isn't it Z seventy one? Okay, I got you a
Speaker 1: little confused. So that's a really nice pickup.
Speaker 11: It is to have loved it until November. In November,
Speaker 11: I was dozen hunting in South Dakota with my sons
Speaker 11: and on the way home it quit on me. So
Speaker 11: I called on Star and asked for an online diagnostic
Speaker 11: through the code P two two eight C, which actually
Speaker 11: is about a fuel regulator on the pump, the high
Speaker 11: pressure fuel pump. Got it, brought it, brought it home,
Speaker 11: took it to the dealer here in town. They had it.
Speaker 11: It is Bradley Hyundai Chevrolet got it. They had it
Speaker 11: for over two weeks, and I went in and talked
Speaker 11: to the service manager and they were really having trouble
Speaker 11: diagnosing the issue. So finally they said, well, the only
Speaker 11: conclusion we can come to is that it's the high
Speaker 11: pressure fuel pump. So I said, well, what's that cost
Speaker 11: in it? The original price was seventy two hundred dollars.
Speaker 1: Fully smoked, seventy two hundred bucks. Yes, okay, so what'd
Speaker 1: you do?
Speaker 11: Well? I did what you did? You know, I've never
Speaker 11: heard of a fuel pump being that high. Yeah, and
Speaker 11: to be honest, the majority of that was labor cost
Speaker 11: at two hundred dollars an hour.
Speaker 1: Yeah, I think they have to drop the entire tank.
Speaker 1: So a lot of those dcs so people know, have
Speaker 1: a high pressure and low pressure. That God, I'm trying
Speaker 1: to go back to my goodyear days. I know the
Speaker 1: labor is pretty intense here, but okay, go ahead, keep finishing.
Speaker 11: So he said they had to drop the transmission, et cetera. Well,
Speaker 11: I said, well, let me get a second opinion. So
Speaker 11: I took it to another reputable diesel service, McKenny Kieren Pueblo,
Speaker 11: who was and they couldn't get is Big Gem's diesel.
Speaker 1: Okay, and they have I talked to.
Speaker 11: Other mechanics and that's where they recommended.
Speaker 7: That I go.
Speaker 1: Yeah, I got, it's just so cool. What Big Jim say.
Speaker 11: Well, Big Jim came up, saint do he's sick antest.
Speaker 11: He said, we didn't find sufficient evidence in the fuel
Speaker 11: to warrant that the that the fuel pump. I guess
Speaker 11: you'll throw metal shavens and stuff when it goes back.
Speaker 1: Hey, let me ask you something. When this first happened,
Speaker 1: when you were coming back from Fezan hunting, the check
Speaker 1: engine light came on. Correct, that is correct. Did it
Speaker 1: stall out as well or just the check engine like
Speaker 1: came on or it stopped or what happened? No, it
Speaker 1: stalled so after installed in an hour to get it
Speaker 1: started and you called on Star, did they end up
Speaker 1: towing it? Yes, And that's how it got to that
Speaker 1: first dealer.
Speaker 11: No, I got it started and crippled it in to
Speaker 11: winter out Dakota. And there it was a Saturday. It
Speaker 11: was football season and yeah, I found a mechanic and
Speaker 11: he told me that he couldn't do the right diagnosis
Speaker 11: on him because the shop was closed, but he felt
Speaker 11: like I could cripple it home, and I did and
Speaker 11: installed on me a couple of monks.
Speaker 1: Okay, I get I get home. I understand. So let's
Speaker 1: go back to Big Jim. They couldn't figure out what
Speaker 1: was going on either. They didn't want to say it
Speaker 1: was the pump because it's so expensive. So what happened, Well.
Speaker 11: What I did? He said, Look, normally I will you know,
Speaker 11: if that's not what the issue is, then I would
Speaker 11: just eat the cost. So I said, well, I don't
Speaker 11: want you to do that, and he said, well, I'm
Speaker 11: going to call the dealer. So he called the dealer
Speaker 11: and the dealer told him it was the fuel pop.
Speaker 1: So I said, so he called Stradley or whomever it was.
Speaker 11: Yeah, well, I don't know if it's Bradley. He just
Speaker 11: told me he called a Shivy dealership.
Speaker 1: Okay, keep going, Oh, I don't know.
Speaker 11: Uh, And so it's it's a Shivvy. So I took
Speaker 11: it back to Chivy so the warranty would be covered
Speaker 11: by the dealer.
Speaker 1: Yeah, okay.
Speaker 11: They they gave me a discounted rate. I think it
Speaker 11: was like right at fifty eight dollars. They supposedly fixed it.
Speaker 11: I had picked it up Monday. On the way home,
Speaker 11: the engine light came.
Speaker 1: Back on what dealership, Paul, what was the second dealership?
Speaker 11: Well, it's the same dealership. I took him back to
Speaker 11: this Hyundai Spreadby.
Speaker 1: Yes, so you took it back to them. They put
Speaker 1: in the pump today, diagnosed in the first part and
Speaker 1: it didn't fix it. That's where you're going, right, That's correct. Okay.
Speaker 1: So when you brought it back to him.
Speaker 11: Before I took it back to him, I did another
Speaker 11: online diagnose and it was throwing the same code, so
Speaker 11: I knew that it wasn't It wasn't.
Speaker 1: The fuel pumps, so keep going.
Speaker 11: Maybe I just thought maybe it was the maybe you know,
Speaker 11: mechanic's make mistakes, so maybe there was something that was missing. Well,
Speaker 11: they called me this morning and they told me that
Speaker 11: it's the fuel rail and they want to charge me
Speaker 11: another close to twenty five hundred dollars for the fuel rail.
Speaker 1: Well did you ask them, well, how come you sold
Speaker 1: me this pump?
Speaker 7: I did.
Speaker 11: I said, what are you going to reimburse me for
Speaker 11: the pump? And they said, no, we're not going to
Speaker 11: do that. And the only thing is that they would
Speaker 11: go half with me on the room. I said, no,
Speaker 11: it wasn't the fuel pumped. It was obviously.
Speaker 1: Do you have that diagnosis like in writing or an
Speaker 1: email saying that you needed to fuel pump?
Speaker 11: I do have it.
Speaker 1: Hold on a second, hold on, this is an interesting one.
Speaker 1: There's a couple you know who I'd like to talk to.
Speaker 1: Who was the attorney Suzanne the automotive Raina Bias. I
Speaker 1: would like to see if she could come on real quick.
Speaker 1: This is right up her alley. This drives me crazy.
Speaker 1: And then Kelly, who I'd like to talk to right
Speaker 1: after this break is Kevin Colkin. I want to ask
Speaker 1: him a couple of questions on this particular Z seventy
Speaker 1: one Silverado, Hold on everybody, including Fran Paul and Russ.
Speaker 12: Go with a sure thing Denver's Rufer Excel roofing dot com.
Speaker 14: You don't pay a cent until you're content.
Speaker 12: Time for an insurance checkup free no obligation comparison call
Speaker 12: Compass Insurance paying too much your coverage at dozens of
Speaker 12: insurance companies find out now three all three seven to
Speaker 12: seven to one help. You'll think you're his only customer
Speaker 12: when you choose Frank durand the real estate man dot
Speaker 12: com to list your home with Remax Alliance three all
Speaker 12: three nine two zero sixteen twenty two all right, three oh.
Speaker 1: Three seven one three A two five five. We've got
Speaker 1: a ton going on. First of all, a couple a
Speaker 1: couple kind of house cleaning things here. One that woman
Speaker 1: with the skylights. I want to get with that attorney,
Speaker 1: so Dimitri's working on that. Hopefully we get that attorney on.
Speaker 1: I would like to reach out, though, Kelly. Have you
Speaker 1: reached out to that skylight company? Would you see if
Speaker 1: we can get them on for an opinion on that.
Speaker 1: I'd like to talk to them why they think it's
Speaker 1: okay to el skylights and not properly install them, even
Speaker 1: if the customer you know, says okay, I don't want flashing.
Speaker 1: I don't understand why that would even be an option,
Speaker 1: But I want to get the attorney's opinion on that,
Speaker 1: and I'd also like to ask him if they pulled
Speaker 1: a permit. I'd be very curious on there. But just
Speaker 1: see if Dey'll come on and give their side of
Speaker 1: the story. You know how to do that. Meantime, I
Speaker 1: want to go to Kevin Coalk and shared an auto tech. Hey, Kevin,
Speaker 1: I don't know if you were listening, but this guy
Speaker 1: basically has a two thy twenty one silverado Z seventy
Speaker 1: one diesel. I assume it's a twenty five hundred. Follow
Speaker 1: me so far, sir? Gotcha. So he was coming back
Speaker 1: from hunting. I don't know the relevance of that, but
Speaker 1: he was coming back from a trip and check engine
Speaker 1: light came on, vehicle stalled. He's got on Star. He
Speaker 1: hits you on Star button. They pull the code remotely
Speaker 1: and say it could be a fuel pump. In fact,
Speaker 1: let me lock him back in here. Hey, hey, Paul,
Speaker 1: Well what did on Star originally said? They said that
Speaker 1: code was for a fuel pump?
Speaker 11: Right?
Speaker 1: Or was it a fuel pressure regulator?
Speaker 11: No, it's a fuel pressure it's the code was P
Speaker 11: two twenty eight C. I actually still have all of
Speaker 11: the records.
Speaker 1: Yeah, So on Star tells him that. He ends up
Speaker 1: limping it back to where he lives. He brings it
Speaker 1: up to Spradley, say it again.
Speaker 11: It's not a it's a three point oh diesel, the
Speaker 11: not the.
Speaker 1: Six So oh it's a three point oh, so that
Speaker 1: is a fifty. They made a fifteen hundred diesel. Yeah,
Speaker 1: oh my god, I didn't know that. I never I've
Speaker 1: never seen that vehicle. That's crazy, a little fifteen hundred diesel.
Speaker 1: Someone asked me right in studio during the break. I
Speaker 1: was like, I don't think I've ever seen a fifteen
Speaker 1: hundred or a whatever, like an F one fifty with
Speaker 1: the diesel for that matter. But anyhow, so Kevin he
Speaker 1: gets that code. He brings it to Spradley. It's a
Speaker 1: dealership kind of up where that's Colorado Springs, isn't it?
Speaker 1: Or is that where is it? It's in Quebla. So
Speaker 1: he brings it up there and they say it's a
Speaker 1: fuel pump. They quote him like seventy five hundred bucks
Speaker 1: for the high pressure pump. He wants his second opinion,
Speaker 1: so he brings it over to another place called Big
Speaker 1: Jim's Diesel. They look at it. They can't they don't know.
Speaker 1: They're very honest with them. They're like, hey, we're having
Speaker 1: trouble diagnosing this, but we simply don't know what it is.
Speaker 1: But we think it's probably that high pressure pump. And
Speaker 1: they actually offered you to install it, and if it
Speaker 1: wasn't that they would switch it back out. Is that correct, Paul, No,
Speaker 1: it's close.
Speaker 11: What he said is normally we we will stand behind it.
Speaker 11: If that's not the deal, that then we'll you know,
Speaker 11: make it right, well just eat it. But that's yeah,
Speaker 11: but that's it was just too expensive. And I said, well, well,
Speaker 11: if it is a fuel pump, large it was because
Speaker 11: he didn't see metal shavings and the fuel.
Speaker 12: Yeah.
Speaker 1: But for whatever reason, Kevin, I got you, Paul. But
Speaker 1: for whatever reason, Big Jim is where they were at.
Speaker 1: So he ends up bringing it back over to the
Speaker 1: dealership same you know, Spradley, and they say, yep, it's
Speaker 1: the fuel pump. They get the fuel pump installed. Long
Speaker 1: story short, he leaves their same exact problem, same code,
Speaker 1: same check engine like, same everything, and he brings it back.
Speaker 1: They look at it now they say it's the fuel rail,
Speaker 1: and now he needs a fuel rail. So he said, well,
Speaker 1: why did you sell me the pump? And of course
Speaker 1: they're what what are they saying when you say why
Speaker 1: did you sell the pump?
Speaker 11: Well, they they just they didn't say anything about that.
Speaker 11: I said, can you reimburse me for the pump? The
Speaker 11: fuel pump?
Speaker 1: And are they saying it was both things are they
Speaker 1: saying it was both things.
Speaker 11: Well, I don't know.
Speaker 7: They didn't.
Speaker 11: They didn't, they have not said, but they didn't tell
Speaker 11: me that initially. Okay, rail was.
Speaker 1: Never I got Paul, I got you, Paul, I got you. So, Kevin,
Speaker 1: let me ask you this first of all, could it
Speaker 1: be both things? In other words, if something's wrong with
Speaker 1: the fuel rail, can it cause a pump to go
Speaker 1: out and vice versa?
Speaker 7: No?
Speaker 1: Probably not so, I mean we're talking it's either one
Speaker 1: or the other. Yep, most likely yes, So what would
Speaker 1: you do in this case? Is Sheridan Auto Tech? And
Speaker 1: I'm being dead serious. That's an expensive pump. I don't
Speaker 1: know if you can send it back to the dealer.
Speaker 1: I don't know how that works.
Speaker 16: No, you'd have to you know, a little salt and pepper.
Speaker 11: You're gonna have to eat it.
Speaker 13: I mean you were wrong.
Speaker 1: Totally wrong, is what it appears. Yeah, I mean you
Speaker 1: missed and we miss We're not one hundred percent yep,
Speaker 1: And it doesn't taste good. But I mean you got
Speaker 1: to be straight up. How much do they want for
Speaker 1: that fuel rail? Funny too?
Speaker 11: Something? It didn't give me a renten estimate. It was
Speaker 11: over the phone, but I think it's around twenty two
Speaker 11: hundred dollars more.
Speaker 1: Who are you dealing with there?
Speaker 11: Or the gentleman's name The service writer that I'm dealing
Speaker 11: with is Mark, have you go his last name?
Speaker 1: And then that's fine.
Speaker 11: I did talk to the service manager. What they say,
Speaker 11: uh if his name is Brett Toledo and he hasn't
Speaker 11: responded yet on my complaint this morning, I've trun resolve it.
Speaker 11: I just don't know who else to turn to.
Speaker 1: Well, it sounds I'm with Not only am I with Kevin,
Speaker 1: but I think everybody listening to this would be on
Speaker 1: the same page. They misdiagnosed it, and now they're saying, well,
Speaker 1: too bad, so sad, we'll cut you a little break
Speaker 1: on the next part. We're going to sell you. And
Speaker 1: how do we know that would even fix it? I'm
Speaker 1: being a little facetious there. I would hope it would
Speaker 1: fix it, but who the hell can trust these guys?
Speaker 16: Yeah, it could be a computer as well. There's many
Speaker 16: things this circuit could be.
Speaker 1: Well, that's what I wanted you on for Kevin, because
Speaker 1: I really wanted to know could because sometimes what we
Speaker 1: hear is, oh, it was both problems, you know, The
Speaker 1: reason the transmission went out is because the PCM was
Speaker 1: giving it the wrong instructions, so you needed both. I
Speaker 1: just dealt with that on another call, and I thought
Speaker 1: that was garbage.
Speaker 11: Yep, I remember that one. Now I agree.
Speaker 1: So you really think there's no way it could be both.
Speaker 1: This was either the rail or the bumper.
Speaker 7: Very unlikely, all right, Hey.
Speaker 1: Kevin Caukin shared in an auto tech I appreciate it.
Speaker 1: And honestly, if you went to him, Paul, in the
Speaker 1: first place, it would have been cheaper. You would have
Speaker 1: had a three year nationwide warranty. But I'm not trying
Speaker 1: to beat you up. I want to help you out here, Paul.
Speaker 1: So here's the next step we're going to take. Kelly,
Speaker 1: I'd like to get these guys on the phone. I
Speaker 1: would like to get Spradley, get the phone number, and
Speaker 1: get the service manager's name. I want to get them
Speaker 1: on the phone and understand why when they screw up.
Speaker 1: He's out fifty eight hundred.
Speaker 12: With a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 14: You don't pay a cent until you're content, wait.
Speaker 12: Time for an insurance checkup, free no obligation comparison call
Speaker 12: Compass Insurance paying too much your coverage at dozens of
Speaker 12: insurance companies find out now three all three seven seven
Speaker 12: one help. You'll think you're his only customer when you
Speaker 12: choose Frank durand the real estate man dot com to
Speaker 12: list your home with Remax Alliance three all three nine
Speaker 12: two zero sixteen twenty two.
Speaker 1: All right, three O three seven one three eight two
Speaker 1: five five Kelly, give me some updates here. I know
Speaker 1: we reached out to the Skylight people. Did we get
Speaker 1: in touch with them or were we at with those guys?
Speaker 22: No, I loved a message with both of the companies
Speaker 22: that you asked me. So we had the Skylight company
Speaker 22: and just uh for giggles, the gentleman who actually quoted
Speaker 22: and serviced the job on Natalie's account Skylight, Uh huh
Speaker 22: he's no longer with the company.
Speaker 1: Yeah, of course, because he's a moron and sold her
Speaker 1: something that leaked to to uh two freaking years later.
Speaker 1: So I can understand, I I can, or or he
Speaker 1: quit because he worked for morons. I'm not sure that
Speaker 1: you know we're We're not sure.
Speaker 22: Out the Jerry we love to message for his manager.
Speaker 22: So that's where we are.
Speaker 1: I can't wait to hear from either of them. And then, Paul,
Speaker 1: I'm gonna we need all your info. Here's the deal
Speaker 1: I'm gonna put you.
Speaker 8: Yeah, I got that.
Speaker 1: I'm gonna put you with Deputy Scott. Okay, Paul, we
Speaker 1: call him Deputy Dollar. We've got a message into these
Speaker 1: Oh no, we're giving this to you, Chopper. Oh, I'm sorry,
Speaker 1: I got these backwards, Paul. So, Chopper, you're gonna call
Speaker 1: down to Spradley Hondai and what is a GMC.
Speaker 11: Just Bradley Hondai Chevrolet.
Speaker 1: Hondai Chevrolet and figure out what's going on here. Remember,
Speaker 1: Kelly already left a message for the service manager. She's
Speaker 1: got the name. I mean, these guys straight up sold
Speaker 1: him something he didn't need, and now we're willing to
Speaker 1: do nothing. A bad diagnostic is not Paul's fault in
Speaker 1: any world that I've ever lived in. Paul, can you
Speaker 1: send us those emails where they tell you it's the
Speaker 1: fuel pump in the estimate to fix it?
Speaker 5: Yeah?
Speaker 11: Can we just submitute to get a pans here?
Speaker 1: Yep, it's really easy. It's help HLP at troubleshooter dot com.
Speaker 1: Help at Troubleshooter dot com. In fact, if you can
Speaker 1: send those in the next hour, actually quicker than that,
Speaker 1: I would love to read them to everybody listening. I
Speaker 1: do want to read them and see what they say
Speaker 1: about this seventy five hundred dollars fuel pump you needed,
Speaker 1: so hold on. Give Kelly your phone number. I do
Speaker 1: believe she has everything, but I want those email as
Speaker 1: soon as it comes in three oh three seven one
Speaker 1: three A two five five Now really quick, fran You're
Speaker 1: going to be next up. But what is going on?
Speaker 1: What is the question you have so I can think
Speaker 1: about it simply?
Speaker 20: My question is, since Colorado doesn't require mold and steppers
Speaker 20: to be certified, I need a name of a section
Speaker 20: company that would do it. That is, does not do
Speaker 20: the fixing of it either. I just want somebody to
Speaker 20: go check out my daughter's Okay.
Speaker 1: Hold on, hold on, I get it. Hold on all right,
Speaker 1: Black coming up. Everybody holds tight three zero three Martino.
Speaker 12: Go with a sure thing, Denvers Best Roofer, Excel Roofing
Speaker 12: dot com. You don't pay a cent until you're content.
Speaker 12: Time for an insurance check up free, no obligation. In comparison,
Speaker 12: call Compass insurance too much. Your coverage at dozens of
Speaker 12: insurance companies. Find out now three all three seven seven
Speaker 12: to one help. You'll think you're his only customer when
Speaker 12: you choose Frank durand the real estate Man dot com
Speaker 12: to list your home with Remax Alliance three all three
Speaker 12: nine two zero sixteen twenty two.
Speaker 2: Yeah, ripped up you needed, that's who.
Speaker 13: You don't have.
Speaker 2: Come run in as fast as we can. Shooter's gonna
Speaker 2: help coming.
Speaker 1: Man Dix is the Troubleshooter Show Now Tom Martino.
Speaker 8: Howdy howdy out there.
Speaker 6: Welcome to the Tom Martino Troubleshooter Show. Susanne major Hair
Speaker 6: known to most as Sues. We're broadcasting live on our
Speaker 6: iHeartRadio and on our YouTube channel. You can find us
Speaker 6: by typing in Troubleshooter Network. We've been taking on your
Speaker 6: problems for a long time now long time now.
Speaker 8: Been ripped off at your it's in not being heard.
Speaker 1: If you need helper.
Speaker 6: Advice, please give us a call three h three Martino.
Speaker 6: That's three oh three six two seven eight four sixty six.
Speaker 6: If we're not live, you can leave us a voicemail
Speaker 6: and Kelly will reach back out to you, or you
Speaker 6: can email us at help at troubleshooter dot com. We're
Speaker 6: always happy to get back to you that way. We
Speaker 6: had Fran last hour holding. She had called and talked
Speaker 6: to Mark wanting to know Fran on nine three about
Speaker 6: a mold inspector not being certified but needing a referral
Speaker 6: for one.
Speaker 11: Mark.
Speaker 1: Yeah, I'm not exactly sure what she was asking. So, Fran,
Speaker 1: your daughter's house possibly as mold. I picked up on
Speaker 1: that right, Yes, And you want someone to go out
Speaker 1: and test for mold? Are we talking airborne? That's really
Speaker 1: what you want?
Speaker 20: Well, it's she had a pipe burst in.
Speaker 11: Her condo, okay, and that was and.
Speaker 1: That was remediated.
Speaker 20: But that was some years ago, and now she's been
Speaker 20: having some physical problems and I'm just wondering, I need
Speaker 20: somebody to go that doesn't do the remediation and the checking.
Speaker 20: Is there a company that you know? My question is
Speaker 20: really simple. Is there a company that will just go
Speaker 20: do the testing and not affiliated with fixing the problem.
Speaker 1: Well, well, most of them do both, but why do
Speaker 1: you even care? I mean, they'll do just one like Genesis,
Speaker 1: Mark over a Genesis will come out, they'll put the
Speaker 1: mold test down. I think it sits there for X
Speaker 1: amount of hours or days, I'm not exactly sure, and
Speaker 1: then he'll come pick it up and he'll send it
Speaker 1: to the lab and get a full report for or
Speaker 1: for you on exactly what's going on, how many mold spores,
Speaker 1: what kind of mold, and you'll know everything about it. Now.
Speaker 1: If you want him to take care of the problem,
Speaker 1: he would give you an estimate on that if you
Speaker 1: would like, or deal with your insurance company if that's
Speaker 1: a possibility. But if all you want done is a test,
Speaker 1: he'll do that. Same with Rock at America Restoration, he
Speaker 1: can come out and do the test as well.
Speaker 20: Okay. And the only reason that I was asking that
Speaker 20: question is because I've had a talk to people that
Speaker 20: have had companies to go out and sometimes they've been scammed.
Speaker 20: So of course they're going to find mold, yeah, and
Speaker 20: then you pull them to figure it right.
Speaker 13: So I'm wondering.
Speaker 20: And the thing is that Colorado, you don't have to
Speaker 20: be certified to be a mold inspector.
Speaker 1: Fran I fully understand what you're saying now, So Rock,
Speaker 1: for sure, you know what I want to ask Rock,
Speaker 1: just for the heck of it. Hold on a second,
Speaker 1: you've been holding long enough to where I want to
Speaker 1: figure out Yeah, and I appreciate that. Look, I want
Speaker 1: to figure out how long it would take and what
Speaker 1: he would charge you. And because he held so long,
Speaker 1: I'll try to beat him up on price, but I
Speaker 1: want to ask him about that as far as certifications
Speaker 1: and stuff like that. So hold tight, Suzanne Kelly, let's
Speaker 1: try to get rock on. We have two lines open
Speaker 1: three oh three seven one three eight two five five. Hey,
Speaker 1: how does dragon? How do you think Suzanne did? I
Speaker 1: thought she killed it. That was beautiful. I love that
Speaker 1: opening so much better than Mark or Tom. Well, you
Speaker 1: can't argue that part. That's there's no doubt about that. Hey, Russ,
Speaker 1: what's going on with you?
Speaker 7: Hi? Mark?
Speaker 10: I'm getting ready to put some insulation in my headache,
Speaker 10: and I just have a question. They're they're giving a
Speaker 10: huge rebate.
Speaker 16: For this xcel is but I have to do with a.
Speaker 10: For the college.
Speaker 1: You probably have to use one of their vendors as well, right.
Speaker 10: Yes, and they are one of their vendors. I'm sure
Speaker 10: it was. I didn't call it Excel to find out,
Speaker 10: but they have a like a twenty two hundred dollars
Speaker 10: rebate for this particular insulation, but the insulation is different.
Speaker 10: I mean, well, first of all, back to Excel. When
Speaker 10: they do the.
Speaker 5: What do they call it the rebate?
Speaker 10: Yeah, there's a whole home efficiency program that takes three
Speaker 10: to four hours.
Speaker 1: Yeah.
Speaker 10: Now, will they try to sell me other things other
Speaker 10: than what I need or what I'm getting?
Speaker 1: Well, that part, that part I can't answer. I don't
Speaker 1: know how much heat is escaping through your doors and
Speaker 1: your windows and other places. I don't know what your
Speaker 1: attic is like right now. You know, that's a good question.
Speaker 1: We have a company on our referral list. In fact,
Speaker 1: I used god I've used them a few times, but
Speaker 1: it's called Apple Air and Todd. I think they still
Speaker 1: do this. They come out. I think they're actually on
Speaker 1: Excel stuff too. It's a very curious way though, And
Speaker 1: I'm trying to think of what they would upsell you, like,
Speaker 1: give me an idea of like what you were afraid of. Like,
Speaker 1: let's say you know you're getting a lot of leakage
Speaker 1: through one of your door jams. Wouldn't you want that
Speaker 1: corrected if it wasn't that big of a deal.
Speaker 10: Yeah, but the rebate, I want to make sure I
Speaker 10: get the rebate for the insulation that I'm putting in
Speaker 10: the attic. And that's what it's all about, basically.
Speaker 1: But you know, what company are you looking at having?
Speaker 10: It's the Best Way insallation.
Speaker 1: Oh they were on a referral list. Yeah, uh uh okay.
Speaker 10: And the type of that insulation you know that I'm
Speaker 10: getting they're putting in is they say it's heavier and
Speaker 10: it's pink or something, but it's cellulose. Yeah, and that's
Speaker 10: not the safe stuff I have in my house, you know,
Speaker 10: in the attic now it's it's kind of real light
Speaker 10: and feathery.
Speaker 1: Yeah, okay, hold on, I gotta be I just got
Speaker 1: to be straight up and honest with people. So Best
Speaker 1: Way was on our referral list for a long time,
Speaker 1: you know, during COVID and during other stuff. They fell
Speaker 1: a little behind as far as payments. You know, our
Speaker 1: referral list, you know, yeah, you do pay to be
Speaker 1: on our referral list because it costs money to run
Speaker 1: the referral list, quite frankly, and it doesn't cost a lot.
Speaker 1: But they got behind. But I do want to say this,
Speaker 1: that's why they're not on there anymore. I gave them
Speaker 1: every opportunity to basically get caught up, and there was
Speaker 1: a lot of promises and it never happened. But now
Speaker 1: saying that, saying that, of all the years they've been on,
Speaker 1: I've never had one complaint on them, I've never had
Speaker 1: one single complaint. I would be comfortable using Best Way insulation.
Speaker 1: So I want you to understand that, Russ, And I
Speaker 1: mean that, what was the owner's name, Suzanne Deb? Are
Speaker 1: you dealing with Deb?
Speaker 12: Oh?
Speaker 1: Yes, she knows more. I can literally say this. Deb
Speaker 1: knows more about insulation than pretty much anybody else I've
Speaker 1: ever met. And I liked her a lot. I liked
Speaker 1: her coming in and I once again, I gave I
Speaker 1: extended months upon months, if not a year, to allow
Speaker 1: them to get caught up, and it just got to
Speaker 1: the point where I was just chasing butterflies. But I
Speaker 1: would use them, Russ, I wouldn't have any issue. I
Speaker 1: don't think they would sell you anything that's not needed.
Speaker 1: I mean, so really, I think you're in good hands there.
Speaker 10: So what's Salulo's insulation. It's not the feathery type inslation
Speaker 10: that I have in my house now, And they say
Speaker 10: it's heavier.
Speaker 6: You know, I'm not exactly sure, from a recycled paper
Speaker 6: that's treated with fire retardant.
Speaker 1: Well, I'm more curious of the R value compared to
Speaker 1: the paper compared to you know, the pink stuff they
Speaker 1: rolled down, if they even do that anymore, or the
Speaker 1: stuff they blow in.
Speaker 4: Yeah, I think what the caller is referring to is
Speaker 4: the stuff they blow in. It's like this light, gray,
Speaker 4: fluofy stuff. Yeah, I got's made of shredded shredded newspaper.
Speaker 5: I have that.
Speaker 1: Yeah, that's what we have in our house. Man is
Speaker 1: exactly that.
Speaker 10: Okay, So it's you know, there's they're going to add
Speaker 10: R fifty two of some those two regular addic to
Speaker 10: bring it to our sixty.
Speaker 1: So it's going to go up quite a bit. Yeah, yeah,
Speaker 1: I mean yeah, I would have no problem with that.
Speaker 1: How much does it cost? We already know the rebates
Speaker 1: twenty two hundred bucks or whatever. How much? Yeah, that's
Speaker 1: a great deal. So you're going to be about two
Speaker 1: grand out of pocket.
Speaker 10: Right yeah? Yeah.
Speaker 5: Yeah.
Speaker 1: They'll set up they'll set up these draft boxes or
Speaker 1: drift boxes, whatever they're called, and they're going to measure
Speaker 1: how the home does, like when the HVAC or the
Speaker 1: furnace kicks on this time of year, and they're going
Speaker 1: to figure out all the little things that are going on,
Speaker 1: and don't be surprised if there are some little things. Listen,
Speaker 1: these guys aren't going to try to sell you windows
Speaker 1: or doors because they simply don't do that. But they
Speaker 1: will tell you if there's a big problem there, then
Speaker 1: you're going to have to go find another bit. But
Speaker 1: they might tell you, hey, you know, we can do
Speaker 1: some new weather stripping at the bottom of here. As
Speaker 1: you can see, you're losing a lot of heat right here.
Speaker 1: We can do this. They do other stuff like that
Speaker 1: for sure, but it's nothing major and you're going to
Speaker 1: see that it's an issue. They'll point it out and
Speaker 1: they're going to actually show you. Okay, yeah, I'd feel
Speaker 1: good with it. What are you going to have them
Speaker 1: in and do it? Because I'd like for you to
Speaker 1: report back to me. Would you do that?
Speaker 10: Sure? I have an appointment to do the evaluation month Thursday,
Speaker 10: the nice you know, and then they're going to come out,
Speaker 10: you know, to put the installation in probably a week
Speaker 10: later or something.
Speaker 1: I love it, So Russ get back with me on that.
Speaker 1: We might reach back out to them. I really did
Speaker 1: like her. I'd actually have her come in usually one
Speaker 1: time during the winter because she is so full of information.
Speaker 1: I mean really, you know, I joke about a lot
Speaker 1: of our members. She'd be probably horrible at a party, like, Hey,
Speaker 1: how's your year been going. I'm been switching over to
Speaker 1: sell you lost this week? So but really, Russ I
Speaker 1: followed back up with us, would you I appreciate that. Now,
Speaker 1: Fran listen, I've got her expert rock on. So when
Speaker 1: we come back from this break, I'm going to ask
Speaker 1: Rock the questions you had on mold and testing for
Speaker 1: mold and certifications, and we're going to jump into that.
Speaker 1: I do have a line open three zero three Martino,
Speaker 1: and we're going to touch base with Brooke again after this.
Speaker 1: About hitting a free solar system, it's the way to
Speaker 1: put it, I mean, really, that's the way I put it.
Speaker 12: Go with a sure thing Denver's Best Roofer, Excel roofing
Speaker 12: dot com.
Speaker 14: You don't pay a cent until you're content.
Speaker 12: Time for an insurance check up free no obligation comparison
Speaker 12: call Compass insurance paying too much your coverage at dozens
Speaker 12: of insurance companies find out now three all three seven
Speaker 12: seven to one help. You'll think you're his only customer
Speaker 12: when you choose Frank durand the real estate man dot
Speaker 12: Com to list your home with Remax Alliance three all
Speaker 12: three nine two zero sixteen twenty two.
Speaker 1: You know Genesis Total Exteriors. I was thinking of that
Speaker 1: call second hour. They've got a deal right now. You know,
Speaker 1: they do stucco, they do siding, windows, Genesis Total Exteriors, decks, fences,
Speaker 1: they do it all. But during the cold days, like
Speaker 1: right now, you know what Mark does. He's got guys
Speaker 1: that can replace all your interior doors, you know, either
Speaker 1: one or thirty, the whole house, whatever you want, but
Speaker 1: right now, because of the cold weather, he wants to
Speaker 1: keep his guys moving. Buy one, get one free interior doors.
Speaker 1: Whatever you want, solid wood, hollow, he's got them all.
Speaker 1: But right now, buy one, get one free interior doors.
Speaker 1: And if you have a staircase and an old railing,
Speaker 1: you know, maybe it's wood and it's better around twenty
Speaker 1: thirty years, they can come out and turn it into metal.
Speaker 1: They can turn it into iron. They can transform that
Speaker 1: staircase into something that's gorgeous. But that too. For one
Speaker 1: deal on doors I'd get that done right now. If
Speaker 1: you've been putting it off, I should have told that
Speaker 1: guy Suzanne who had all the damage in his apartment
Speaker 1: about that or in his townhouse, Renald. But it's genesistotalexteriors
Speaker 1: dot com. You can check out everything they do there,
Speaker 1: but call on that buy one, get one free on
Speaker 1: the interior door. You're not going to find a better
Speaker 1: deal genesistotalexteriors dot com. Now I'm going to go to Rock.
Speaker 1: He's with American Restoration. We call him amrest. Hey, Rock,
Speaker 1: I wanted to ask you some basic questions and I'll
Speaker 1: see if Franz got any follow ups. But she called
Speaker 1: in her daughter. They think mold's in there. So we
Speaker 1: were talking about mold testing and she was apprehensive about
Speaker 1: calling up a company to have mold testing, and all
Speaker 1: of a sudden, they, you know, they start saying, oh,
Speaker 1: you've got so much mold, you need to do this.
Speaker 1: You've got to do this, and it's going to cost
Speaker 1: you twenty thousand dollars. She wanted someone that only does
Speaker 1: the testing and nothing else, and she wanted someone that
Speaker 1: has some kind of certifications, and she mentioned in Colorado
Speaker 1: to do mold testing. You don't need any certifications. But
Speaker 1: I didn't find that crazy at all, because I can
Speaker 1: go on to Amazon and get a mold test. But then,
Speaker 1: of course I got to find a lab that I
Speaker 1: trust and send it out, and I've got to collect
Speaker 1: a sample correctly. But you know, give me some basic information.
Speaker 1: Is there any certifications in Colorado for mold?
Speaker 13: No, because the state doesn't want to get the state,
Speaker 13: the state at the state level and the subtle government
Speaker 13: don't necessarily want to get involved. It's too hard to regulate.
Speaker 13: There's too many moving windows. There are tony moving targets.
Speaker 1: I got you.
Speaker 13: But you know, it does have an effect, and it's
Speaker 13: mold berries. Like you'll get ten people and it'll effect
Speaker 13: three of those people differently than the other ones.
Speaker 1: So and it can be different kinds of mold exactly exactly.
Speaker 13: And so what if she wants to if she just
Speaker 13: want to test, you know, and there's you have to
Speaker 13: look at the conditions. There's natural states of mold, you know,
Speaker 13: given where you are, you know, you know, if your
Speaker 13: house sits in the north or under a bunch of trees.
Speaker 1: No, well, let me, I'll give you a little bit.
Speaker 1: I'll give you a little bit of background. I'm going
Speaker 1: to lock you in bring her up so she can
Speaker 1: jump in if she wants. But Rock, basically her daughter's condo.
Speaker 1: There was some pipes it broke, they had water damage.
Speaker 1: How long ago was that, frand Oh.
Speaker 20: I would say probably at least seven or eight years ago.
Speaker 1: And they're having respiratory issues her and her kids. Is
Speaker 1: that right?
Speaker 20: With my daughter, she's having more like neurological it's like
Speaker 20: she's allergic to something, headaches, and she says she hasn't
Speaker 20: had any breeding problems, but she's She's been tested for
Speaker 20: a lot of stuff. You're thinking maybe a mass or whatever.
Speaker 20: But the thing is, I think it's the mold. I'm
Speaker 20: sure it's sack, and I want to make sure.
Speaker 1: So Rock, just just hearing that, tell me how a
Speaker 1: mold test works. If you guys or your guys go
Speaker 1: out there to test for mold, you're only testing for
Speaker 1: it in the air, correct. I mean you can eyeball
Speaker 1: around and see if there's any standing mold. But basically,
Speaker 1: if you're starting to have health issues, it's got to
Speaker 1: be airborne at that point, right.
Speaker 13: Well, like you said, there could be a number of
Speaker 13: factors Number one, you have to start with the ownership.
Speaker 13: The UH and the health department has no bearing. It
Speaker 13: could be it can be dripping off, which I've seen. Yeah,
Speaker 13: I've been a party to that. Not you, not my fault,
Speaker 13: but I've done the analysis and seen it dripping. And
Speaker 13: the health department says, you know, that's it's between the owner.
Speaker 1: Well, well, I think I think she owns it. But
Speaker 1: that's not even I don't even care about getting rid
Speaker 1: of it. All Fran wants to know is is their
Speaker 1: mold in that unit? Is it airborne? And what is it?
Speaker 1: How do we get to that point? How does that work?
Speaker 1: You guys go out there and what set up little
Speaker 1: Petrie dishes? I mean, how do you test for mold?
Speaker 11: We do?
Speaker 13: We do air sampling or surface sampling, but you can
Speaker 13: we can only deal with owners. Okay, I have to
Speaker 13: deal with owners.
Speaker 1: Fran. Does she own the unit?
Speaker 7: Yeah?
Speaker 1: Yeah, so she owns her own condo.
Speaker 13: Okay, Just that has to be clear, because that's that's
Speaker 13: infringing on another person's prop You know, I can't go
Speaker 13: into your house.
Speaker 1: Yeah, no, no, no, listen, rock, I get it, man.
Speaker 1: Most of our HVAC companies, I mean they're the same way.
Speaker 1: They're not going to go into a rental unit of
Speaker 1: any kind. I mean, they don't have permission to do anything.
Speaker 1: So but Fran, once again, you were your daughter owned this, right,
Speaker 1: my daughter owns it.
Speaker 20: And the thing is the h o A when it
Speaker 20: happened years ago, they they send somebody out and we
Speaker 20: I we didn't know that. Actually I should have talked
Speaker 20: to them and said how often do I have to
Speaker 20: recheck for it? I didn't ask all.
Speaker 1: But just as Fran, that's years ago. I'm not worried
Speaker 1: about that. But Rock as of right now, how would
Speaker 1: it work? You go out there and what I mean,
Speaker 1: I want people listening to understand what a real mold
Speaker 1: test is.
Speaker 13: Yes, you sample the area and you surface testing, but
Speaker 13: I've also been called had your listeners call us who've
Speaker 13: had issues with their h o AS. We can test,
Speaker 13: but if the if the if it's an issue outside
Speaker 13: of their outside of their unit.
Speaker 1: You can't do anything.
Speaker 13: That's between the ownership, the owners.
Speaker 7: And the h o A.
Speaker 1: Yeah, yeah I get that. But what we what we
Speaker 1: want to know is is their mold in her unit?
Speaker 1: How much does that what? What area is she in?
Speaker 20: Fran, Well, she's a south east Denver, she's off of Monaco,
Speaker 20: Okay and Hampton.
Speaker 1: So what do you what do you guys charge for
Speaker 1: the testing? Rock, I mean, what is that run in
Speaker 1: that area?
Speaker 13: Well, you know, I'd like to talk to her often
Speaker 13: about the charts pricing, but you know, we would do
Speaker 13: the best thing to do with the inside and outside.
Speaker 13: And then even in a situation like that where there's
Speaker 13: if there's common areas, you do inside, you do the
Speaker 13: common areas, and then you do a comparison to the
Speaker 13: outside in general because there's a lot of factors there.
Speaker 13: So you need at least three areas, at least three or.
Speaker 1: Does she go, is there common areas at her unit?
Speaker 13: No?
Speaker 1: Yeah, So well okay, let's just do this. But Rock,
Speaker 1: just for an example, I'm saying like two to five
Speaker 1: to test, I mean, what do you give me something
Speaker 1: here that.
Speaker 13: That sounds about right? That sounds about right.
Speaker 1: Yeah, it's not crazy, Fran, And he's going to do that.
Speaker 1: He's going to do a great job and he's going
Speaker 1: to give you the real skinny on he's going to
Speaker 1: tell you what's going on. So Rock, you collect the
Speaker 1: samples and you send them out to a lab right, correct, Yeah,
Speaker 1: and then the lab comes back with whatever it is, Fran,
Speaker 1: so let me give you his number is easy, Fran,
Speaker 1: it's and he's not going to steer you wrong. Eight
Speaker 1: three three seven am. Rest Hold on a second, and
Speaker 1: that's for anybody out there, American Restoration. Eight three three
Speaker 1: seven am. Rest and Kelly give Fran that number off
Speaker 1: air if she needs it. Everybody hold tight. When we
Speaker 1: come back from this break, We've got Rhiann, Russ, Crystal,
Speaker 1: and I've got multiple questions on the free commercial solar systems.
Speaker 1: So we're going to go to Brook after this. Hold tight,
Speaker 1: all right, three, I'll three seven one three eight two
Speaker 1: five five. I have to do this. I promise Crystal
Speaker 1: hold tight and Russ. But okay, So it was funny
Speaker 1: during the break I left. I said, yeah, we're going
Speaker 1: to talk about those free solar systems and Brooke was like, oh,
Speaker 1: you make me so nervous when you say that. Well,
Speaker 1: I get that, but the bottom line is really after
Speaker 1: the grants, I really want people to understand this because
Speaker 1: we have had so many listeners call you and now
Speaker 1: they've had solar systems for their commercial projects that literally
Speaker 1: have cost them zero. Is that correct?
Speaker 8: Yeah, that's correct.
Speaker 1: And some people literally have put money in their pocket
Speaker 1: and they have the solar system at no cost yep.
Speaker 1: So if that's not free, I don't know what is free. Now.
Speaker 1: One of the caveats, for example, is you do pay
Speaker 1: out of pocket and then some of the grant money
Speaker 1: reimburses you. You have to pay for it. Is that correct?
Speaker 11: Yeah?
Speaker 8: Yeah, everything with solar is a reimbursement.
Speaker 1: Yeah, so it's in reimbursement. And some are tax credits.
Speaker 1: So if you never owe the government any money ever,
Speaker 1: they might not help you. But people can actually buy
Speaker 1: the tax credits, that's correct, So you can still benefit
Speaker 1: from tax credits even if you don't have a taxi correct.
Speaker 1: So we're talking commercial and what you know, when I
Speaker 1: do or when I do your spots. You know, I
Speaker 1: don't know if you like him or not, but I'll say, man,
Speaker 1: she's got a nose for sniffing out the money. And
Speaker 1: it's true. You find different grants, so we have there
Speaker 1: might even be city grants, but in general you have
Speaker 1: state grants and you have federal grants yep. So State
Speaker 1: of Colorado and them between those two, and let's say
Speaker 1: I'm just going to throw a number out there, one
Speaker 1: hundred thousand, to keep it easy, one hundred thousand dollars
Speaker 1: commercial solar system. How much can you typically get covered
Speaker 1: with the grant money for those two? And it's it's
Speaker 1: always different depending on what the project is. I get that,
Speaker 1: but I'm saying typical. Let's say it's a quadplex or
Speaker 1: a duplex or something a commercial project. Let's say a quadplex,
Speaker 1: so you rent out to four different people, and it's
Speaker 1: an LLC, it's a commercial property, and you're going to
Speaker 1: do one hundred thousand dollars solar system. Give us an
Speaker 1: idea of what the grant money would be.
Speaker 9: Yeah, So with that kind of project, I would assume
Speaker 9: that you'd get one hundred and eight thousand dollars.
Speaker 8: I'm sorry, yeah, one hundred and eight thousand. I can't
Speaker 8: talk one hundred thousand dollars back.
Speaker 1: Yep.
Speaker 9: And then you would also be able to charge your
Speaker 9: four tenants for what their electric.
Speaker 8: Bill used to be.
Speaker 7: Yeah.
Speaker 8: Yeah, so you have annual revenue as well.
Speaker 1: So you get your hundred thousand back yep. So now
Speaker 1: you have a free solar system yep. And they own it.
Speaker 1: There's no like Uncle Sam doesn't own it. They literally
Speaker 1: own it.
Speaker 8: They own it.
Speaker 1: Yeah, and there's no promises at this point what to
Speaker 1: do with it.
Speaker 8: No, no, not at all.
Speaker 1: In other words, just to sound stupid, but if they
Speaker 1: wanted to sell it, I realized how dumb that sounds.
Speaker 1: But really they can do it. They could sell the
Speaker 1: They don't have to hold on to that fourplex for
Speaker 1: ten years. They can do whatever they want with the
Speaker 1: solar system. The four plex, it's theirs. They got reimbursed, yep.
Speaker 8: As soon as it's on the roof, it's theirs to
Speaker 8: do as they want to.
Speaker 1: Okay. Then instead of your tenants, those four people paying
Speaker 1: directly to Excel for example, you literally could sell them
Speaker 1: the electricity. You have to discount it by twenty percent,
Speaker 1: but you're paying nothing for it, yep, because the system's
Speaker 1: paid for, yes, which is absolutely insane. That's when people
Speaker 1: out there, God, it's too good to be true. I
Speaker 1: know they do because the first I say that, I've
Speaker 1: said that to you numerous times until we had a
Speaker 1: lot of people call up, going it's crazy. So there's
Speaker 1: one scenario where you become the electric company and you
Speaker 1: make money every month on a solar system that costs
Speaker 1: you nothing net I mean that's incredible. Second option if
Speaker 1: people want to build an array out there. I know
Speaker 1: one of our callers did that. You actually did a
Speaker 1: ground system. How does that work? And who do they
Speaker 1: sell power to? What is a ground system?
Speaker 9: Yeah, if they want to build a solar field themselves,
Speaker 9: they definitely can do. So there's a ton of grants
Speaker 9: that are open to do that. And depending on the
Speaker 9: utility company, depends on how much they get paid.
Speaker 1: So if you got somebody out in Elizabeth that's sitting
Speaker 1: on thirty five acres and they're going to make part
Speaker 1: of it commerce, I mean, once again, it's got to
Speaker 1: be something commercial, right.
Speaker 8: Yeah, it needs to be tied to a small business
Speaker 8: or a farm, some sort.
Speaker 1: Of bag oh okay, perfect, but whatever, it is a business.
Speaker 1: So you would go out there and you would build
Speaker 1: the ray just out in the field basically, But who
Speaker 1: buys the power? I mean, I don't understand who would
Speaker 1: buy the power.
Speaker 9: The utility company that's in that area. So if it's Elizabeth,
Speaker 9: it'd probably be core A come out in View, Okay,
Speaker 9: so they would buy it, yep, exactly, and you can
Speaker 9: get close to one hundred percent of that paid for
Speaker 9: as well.
Speaker 1: Generally through grants.
Speaker 9: Uh, yeah, depending on how the utility company's going to
Speaker 9: work with it.
Speaker 1: So it depends on where you are and what utility company.
Speaker 9: Exactly and what area it is. So you're again, you're
Speaker 9: looking at between one hundred and eight percent to one
Speaker 9: hundred and thirty four percent.
Speaker 1: Talk, give me what you know, Elizabeth Kaiawa, give me,
Speaker 1: give me something.
Speaker 9: Yeah, if it's in a designated low income area, then
Speaker 9: you're looking at getting one hundred and thirty percent of
Speaker 9: the project paid for. So getting one hundred thousand dollars
Speaker 9: to do the solar, you're looking at recouping one hundred
Speaker 9: and thirty.
Speaker 1: So literally, not only do you have a free array
Speaker 1: of free solar array that's going to be generating profit
Speaker 1: for you every month, literally because you're selling all that
Speaker 1: power directly to Core or whoever it is, whatever power
Speaker 1: company it is, but you're going to put thirty thousand
Speaker 1: dollars in your pocket.
Speaker 9: Yeah, and then solar fields you're not making as much
Speaker 9: because the utility company's going to pay you wholesale, but
Speaker 9: you're still I mean, if the system's free and you're
Speaker 9: not using the land for anything else.
Speaker 1: Yeah, who cares? Yeah, I mean if five hundred bucks
Speaker 1: a month, I'd be happy as hell. Yeah, I mean
Speaker 1: what canon array? I mean like how big? What's a
Speaker 1: big array? Like an acre? I mean that would be huge, right, Yeah.
Speaker 9: So typically you want to stay below five megawats, which
Speaker 9: would be a ton acres. And the reason being is
Speaker 9: that there's different tax benefits when you go over that
Speaker 9: five megawatt and it's less advantageous and just.
Speaker 1: Out of you know, not exact price by any means,
Speaker 1: but if you had this five megawatt system or under
Speaker 1: let's say five megawatt, what would you generally generate dollar
Speaker 1: wise per month?
Speaker 9: So for these bigger projects, they usually look on an
Speaker 9: annual basis. So for five magwats, you're probably looking at
Speaker 9: bringing in one hundred thousand a year.
Speaker 1: That's insane if it just makes you want to go
Speaker 1: out and buy something in Kiowa. In fact, the funny
Speaker 1: part is, you know I might actually have that conversation
Speaker 1: with you, is like where should we go set something up?
Speaker 1: What is the best area to do this where we
Speaker 1: can max out that investment, Because to me, I just
Speaker 1: don't even understand why everybody's not doing it.
Speaker 9: Brooke, If I if you were really asking for a
Speaker 9: recommendation I would do, like Cripple Creek or anything that
Speaker 9: was a mining or a part.
Speaker 8: Of coal or anything.
Speaker 9: Why is that because dirty energy places quote unquote they
Speaker 9: get more tax benefits when they go sold Cripple Creek.
Speaker 1: If I went up there and bought I don't know,
Speaker 1: we'd have to make sure it's zoned right and all that.
Speaker 1: But let's just go from there. An acre.
Speaker 8: Yeah, if you did.
Speaker 9: An acre, and again we'll just use one hundred thousand
Speaker 9: dollars because it's easy. Of that one hundred thousand dollars,
Speaker 9: six thousand of it would be covered through government benefits.
Speaker 1: Plus I'd still have tax credits.
Speaker 8: Plus you'd still have the grants.
Speaker 1: Oh my god. Plus wait say that again, ninety six
Speaker 1: percent would be covered.
Speaker 8: By what just your tax credits.
Speaker 1: So instead of paying Uncle Sam a couple hundred thousand
Speaker 1: a year, basically I would I'd skate half of that
Speaker 1: for at least one year. Yeah, and then you would
Speaker 1: still get me grant money.
Speaker 8: Yeah.
Speaker 9: So of that one hundred thousand dollars project, you'd probably
Speaker 9: recoup an additional fifty thousand backs one hundred and fifty
Speaker 9: of that kind of project, Like I said, if you
Speaker 9: can find oil or coal land that can be designated
Speaker 9: a certain way and it's tied to a low.
Speaker 1: Income, that's incredible. Listen, I'm going to give her number out.
Speaker 1: We talk about Red Rocks all the time. Listen. For
Speaker 1: all the people that just own homes and want a
Speaker 1: great solar system, you call her as well. I mean
Speaker 1: they do everything. In fact, they'll fix old machines, they'll
Speaker 1: do whatever when it comes to solar. Everybody is in house.
Speaker 1: But the most impressive part about that company is a
Speaker 1: lady that runs in that's Brooke, And quite honestly, I
Speaker 1: am not kidding you everything she just said. She can
Speaker 1: tell you exactly how it works. Three O three seven
Speaker 1: O four two four four nine. I love when she's
Speaker 1: on three O three seven oh four two four four
Speaker 1: nine or redrocksars dot com. Everybody holds tight. I know
Speaker 1: that's a lot to digest, but I promise you it's
Speaker 1: worth the phone call. If you have or want a
Speaker 1: commercial project.