Speaker 1: Yea ripped up.
Speaker 2: Need advice so you don't have.
Speaker 3: Come run into.
Speaker 2: A status as we can shoot. That's gonna help.
Speaker 1: Come man Dix.
Speaker 4: He is the Troubleshooter Show. No Tom Martine.
Speaker 5: Hey, hey, hey, hey.
Speaker 1: Hey, welcome to the show.
Speaker 6: Here to help you solve problems, to answer questions, take complaints.
Speaker 6: This is car Day Today, We're gonna have some fun.
Speaker 1: We got people in the house.
Speaker 6: Let me bring up the for those streaming, I'll bring
Speaker 6: up the studio and we have with us.
Speaker 1: Let me just bring that up here. Here we go.
Speaker 6: We have a major, Mark Major and Sues. As usual,
Speaker 6: we have Kevin Colkin, Bob Perry, which is a he
Speaker 6: is a leasing expert with JFR Cars, along with Rod
Speaker 6: Greer with JFR Cars.
Speaker 1: We love having these people on.
Speaker 6: I love talking leasing because in today's world, instead of
Speaker 6: tying up a bunch of capital, if you know how
Speaker 6: many miles you're going to drive and how much you're
Speaker 6: going to use on a car, then you just pay
Speaker 6: for the part of the car.
Speaker 1: You're going to use.
Speaker 6: Again, it's one of the first times in my life
Speaker 6: I ever really thought that because I can predict my
Speaker 6: mileage now for high mileage people I would argue, you
Speaker 6: may not want to go with the lease. And Mark's
Speaker 6: always paid cash for cars like I have, and he
Speaker 6: sells them at a certain time and makes back a
Speaker 6: lot of his money, and he doesn't necessarily believe in
Speaker 6: the lease.
Speaker 1: Am I quoting you correctly, Mark or not? Purely based
Speaker 1: on mileage?
Speaker 7: Man? And the one thing I will say every Honday,
Speaker 7: I have done great with because I'll sell.
Speaker 1: It when it's still bumper to bumper.
Speaker 7: It'll end up cost me maybe a couple hundred bucks
Speaker 7: a month for the time I owned it.
Speaker 1: But with Tesla's forget about.
Speaker 7: It, man, With Tesla's I'm not gonna be You either
Speaker 7: want to drive a Tesla because you want to drive
Speaker 7: a Tesla. You don't drive a Tesla to try to
Speaker 7: make or recoup any money back.
Speaker 1: No way.
Speaker 6: Yeah, that's why I think Tesla to lease. But I
Speaker 6: think that's why it would be great to lease, because
Speaker 6: you're not taking the risk of depreciation.
Speaker 7: But to right, Bob, Susanna and I put thirty thousand
Speaker 7: plus on a year on our vehicles.
Speaker 6: Oh oh hey, is Bob there, Bob Perry, are you there?
Speaker 1: Yes, I'm here.
Speaker 6: That's tough, So Bob what do you think about leasing
Speaker 6: an EV? You know, when I was talking to you
Speaker 6: about leasing an EV, you were looking at him and
Speaker 6: you said, Tom, they're not good lease cars.
Speaker 8: Why did you say that? No, I didn't say they
Speaker 8: weren't good lease cars. I think that's the only way
Speaker 8: you should get one is to lease it because at
Speaker 8: the end, nobody knows the future of EV's right now,
Speaker 8: So what's going to happen in two or three years?
Speaker 1: So with the lease you have options.
Speaker 8: You know, you can give it back and that's the
Speaker 8: end of the lease, or you can buy it if
Speaker 8: it's a goodbye, but you know, because who knows in
Speaker 8: three years?
Speaker 1: With the semi is like I misunderstood you.
Speaker 7: I wanted to bring something up real quick because it's
Speaker 7: car Day. We should all host to the end of
Speaker 7: California auto emission standards. These poor manufacturers like Ford and
Speaker 7: Chevy can now make one vehicle sold in this country.
Speaker 7: They don't have to make different ones based upon the states,
Speaker 7: and it is absolutely gone. They can't take it to court.
Speaker 7: It's done. Its over, thank goodness.
Speaker 1: So what was this? Did Trump's administration bring them to court?
Speaker 9: No?
Speaker 7: No, no. What happened is Congress got together and actually
Speaker 7: did something.
Speaker 1: And Trump signed the bill yesterday.
Speaker 7: It was passed into law, killing the California emission standards.
Speaker 6: Okay, thank you for that. And a lot's going on
Speaker 6: in the world, Oh my god. If we have time,
Speaker 6: we'll discuss some of it. Ryan wants to talk about
Speaker 6: a contractor.
Speaker 1: Welcome to the Trouble Shooter Show and what is going
Speaker 1: on with you? Ryan?
Speaker 10: Hi, So there's a new construction on the lot next
Speaker 10: to mine, and there's a fence that is arguably on
Speaker 10: the property line, with the posts being on their side
Speaker 10: the fence being on my side, but one of the
Speaker 10: posts on the fence actually supports my second story deck.
Speaker 10: And the contractor just came to my house yesterday and
Speaker 10: told me I have a week to move my deck
Speaker 10: and I'm just.
Speaker 6: That hold on, hold on, hold on, wait a minute.
Speaker 1: This lot was vacant before.
Speaker 10: They demolished the house and did a new construction.
Speaker 6: Okay, And what are the setback requirements in your town
Speaker 6: or in your city or according to the building department
Speaker 6: or subdivision, there are usually setback requirements from the property line.
Speaker 10: So I'm in Denver City proper, and I believe the
Speaker 10: setback is three seat in its high density landmark area.
Speaker 6: Okay, so aren't they encroaching on that?
Speaker 11: Well, the already exists.
Speaker 1: How long's the fence been there? Okay?
Speaker 10: I bought the house four years ago and all this
Speaker 10: already existed.
Speaker 2: All right.
Speaker 6: Are they saying that you're encroaching on them? Yes, Well
Speaker 6: did you ever have a survey done? How long have
Speaker 6: you lived there?
Speaker 10: I lived here four years. I do not have a survey.
Speaker 1: Well it's not.
Speaker 7: Okay, it's not like we're going to get Brad O'Brien
Speaker 7: on Tom. But it's not like they can just show
Speaker 7: up next week Ryan and tear down your deck.
Speaker 1: No they can't.
Speaker 10: I'm trying to worry about.
Speaker 1: So how long has your deck been there?
Speaker 5: At least four years?
Speaker 1: Oh well, what do you.
Speaker 6: Mean at least four years? Did you build a deck?
Speaker 12: No?
Speaker 10: I bought the house with the deck already built.
Speaker 7: Hey was this I don't know was the house next
Speaker 7: door existing and then they scraped it? Now it's a
Speaker 7: new build, correct.
Speaker 6: Okay, And they claim a new construction next door to you.
Speaker 6: They claim you're encroaching on the property and have to
Speaker 6: move your deck.
Speaker 7: Yeah, the support for the deck, Ken, I'm going to
Speaker 7: pull my crystal ball out real quick. Here's what my
Speaker 7: crystal ball is telling me, Ryan, if you negotiate.
Speaker 1: It right, which you should be able to.
Speaker 7: They're a construction company, they should pay to move your
Speaker 7: deck and make everything nice and beautiful. I have a
Speaker 7: feeling that's how it's going to end up, because I
Speaker 7: don't think they have any right to come over and
Speaker 7: tear your stuff down. But we're going to get an
Speaker 7: attorney on But Mark, what if?
Speaker 1: Mark?
Speaker 6: What if that post? You're talking about a corner of
Speaker 6: the deck right, just a post?
Speaker 12: Correct?
Speaker 6: And when they say you have to move it, let's
Speaker 6: just say you did. What would that entail? Would you
Speaker 6: have to cut back the deck the size of the deck,
Speaker 6: or can you just move that post?
Speaker 10: I think I can just move the post. But I
Speaker 10: called the city's owning office and they told me I
Speaker 10: would need to get a inspection and all this stuff
Speaker 10: to do it.
Speaker 1: I think they may well do. I don't understand this.
Speaker 6: I don't understand the post is usually under the deck,
Speaker 6: and moving the post the deck is still going to
Speaker 6: be encroaching, right or not?
Speaker 10: Well, so the post is actually not under the deck,
Speaker 10: It kind of over it like the deck has a
Speaker 10: jut out of like two feet.
Speaker 13: Okay, attached to that.
Speaker 1: I got it.
Speaker 6: So you're saying that post could possibly be moved, but
Speaker 6: your deck stays in the same spot.
Speaker 14: Right.
Speaker 10: I'm just more concerned that he said I have a
Speaker 10: week to do this because they're demoing everything between our houses.
Speaker 6: Okay, let's get Brad O'Brien on. Mark called it right
Speaker 6: to begin with. Let's get our real estate attorney on
Speaker 6: to talk about this. Hang on, I'll mark this pending.
Speaker 6: Do not hang up. Three oh three seven one three
Speaker 6: eight two five five. Let's talk to Lauren. Lauren, what's
Speaker 6: going on in your life today?
Speaker 3: Well, I have a daughter who's out of control. She
Speaker 3: was sixteen, well actually probably fourteen when it started, when
Speaker 3: she was in high school. She went through some mental
Speaker 3: health issues last year and was very abusive towards me.
Speaker 3: And we are in the court system in Douglas County.
Speaker 6: Just now, when you say in the court system, what
Speaker 6: do you mean, what do you mean in the court system, Well.
Speaker 3: She got arrested for assault and possession of marijuana and
Speaker 3: resisting arrest. So we were in the court system dealing
Speaker 3: with that in Douglas County.
Speaker 1: And who did she assault you me me.
Speaker 13: She done it several times.
Speaker 11: This was the final time that she got arrested for it.
Speaker 6: We went for assault, and for assault and for weed
Speaker 6: and what.
Speaker 1: Was the other charge?
Speaker 15: Resisting arrest?
Speaker 6: Okay? So where do we stand today? What do you
Speaker 6: need from us or what were you hoping to find out?
Speaker 3: Well, I'm kind of second a situation because I went
Speaker 3: in for a status hearing and they gave her. They
Speaker 3: gave temporary guardianship to my son, who I've tried to
Speaker 3: have help throughout her whole mental health problems and through
Speaker 3: the abuse of me, and he refused. This is eight
Speaker 3: weeks ago. I have not seen her or heard from her,
Speaker 3: and the court doesn't seem to care because I deal
Speaker 3: with a guardian in life.
Speaker 1: How old is she? How old is she?
Speaker 15: I seventeen?
Speaker 6: Okay? And what is your wish for her? Do you
Speaker 6: want to just cut bait and get from her? Do
Speaker 6: you want to have no responsibility or do you want
Speaker 6: more control?
Speaker 1: Where do you stand in all of this?
Speaker 3: I'm back in my household because it was kind of
Speaker 3: a blind side when I went into court. We I
Speaker 3: had spoken with the people the day before and they
Speaker 3: said that this safety plan that we had in place
Speaker 3: for her if she got violent towards me, was fine.
Speaker 3: And then my son decided to show up to court
Speaker 3: the next dan and said no, I'll take her, and
Speaker 3: so it was okay.
Speaker 6: So right now she's living with her brother, is that right?
Speaker 5: Yes?
Speaker 3: Who is a police officer?
Speaker 6: Oh, so why don't you just leave the things the
Speaker 6: way they are?
Speaker 3: Because it's her final year of school and I would
Speaker 3: like to have something to do with it. It's been
Speaker 3: eight weeks and I haven't seen or heard from her,
Speaker 3: And now I understand.
Speaker 6: But what did the court say when the brother said
Speaker 6: I'll take her? They did They appoint temporary guardianship to him.
Speaker 3: They gave him temporary guardianship.
Speaker 6: Yes, okay, well, there's not much you can do about
Speaker 6: that without filing emotion to change it. But when you
Speaker 6: change things for children, it has to be it's it's
Speaker 6: more than a it's more than just, how do we
Speaker 6: put it, a little evidence. It takes a preponderance of
Speaker 6: evidence that your child would be in clear danger to
Speaker 6: change a plan. It's not easy to change plans back
Speaker 6: and forth for kids. It's not easy at all because
Speaker 6: they want to keep kids from being pawns and divorces
Speaker 6: in your case, of course, it's not an expouser that
Speaker 6: you're battling. It's your son. But why won't your son
Speaker 6: What does your son think? Does your son think you're
Speaker 6: the you're the reason for all these troubles?
Speaker 3: I'm not sure because he won't talk to me. Okay, Well,
Speaker 3: if she's doing good, why would you want to switch
Speaker 3: it up?
Speaker 16: If she's doing good at her brother's house, like, leave
Speaker 16: well enough alone?
Speaker 1: If you ask a questions, good question.
Speaker 3: Yes, she's just not well.
Speaker 1: How do you know if you haven't seen or heard
Speaker 1: from her? Yeah, how do you know?
Speaker 3: Because it's on her social media that she isn't well?
Speaker 6: That's all right, hold on, hold on, we have Brad O'Brien.
Speaker 6: I want to after the break go to Brad O'Brien
Speaker 6: about this property issue. Because we get a lot of
Speaker 6: these questions. We're going to come back to you. I
Speaker 6: think what we'd like to do with you is get
Speaker 6: Bonnie Shields on. She can still answer questions for us, right, sus, Yes,
Speaker 6: get Bonnie on. Okay, Thanks Mark, Thanks, sus Let's do that.
Speaker 6: I'm Tom Martino three O three seven one three eight
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Speaker 6: the lowest prices, and I'm telling you across the board
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Speaker 6: water or Tom Martino, you're troubleshooter. Three oh three seven
Speaker 6: one three talk seven one three eight two five five.
Speaker 6: By the way, denver Regen dot com is now working
Speaker 6: on peripheral neuropathy with stem cells having great results. Somebody
Speaker 6: had texted me earlier about it and they can work
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Speaker 1: And that's Denver Regen dot com.
Speaker 6: Okay, so let's go to Ryan because we have Brad
Speaker 6: O'Brien on. Brad O'Brien's the real estate a turn a
Speaker 6: real estate firm, O'Brien Legal Services.
Speaker 12: And.
Speaker 1: I'll sum it up for you. Brad.
Speaker 6: Basically, you know, he bought his house about four years ago.
Speaker 6: The next door neighbors sold it, whatever it changed hands.
Speaker 6: They knocked down the house and started a new construction
Speaker 6: next door to him, and they're telling him that one
Speaker 6: of the posts on his deck encroaches on the property
Speaker 6: and he's going to have to move it. He doesn't
Speaker 6: have to move the whole deck, but they're saying that
Speaker 6: that post.
Speaker 1: Is on their property.
Speaker 6: What does the adverse possession or anything like that come
Speaker 6: into play. Does he simply have to move it if
Speaker 6: a survey shows it's on their property?
Speaker 1: How does that work?
Speaker 17: Brad Well, He's boundary line and fence issues and things
Speaker 17: that encroach the boundary line are very nuanced complex. There's
Speaker 17: a lot of things to look at. The starting point
Speaker 17: is having a survey and is there an actual survey
Speaker 17: where they can prove that there's an encroachment of this
Speaker 17: post over us?
Speaker 3: Yeah?
Speaker 1: So Ryan?
Speaker 6: Did they Yeah, that's a good question, Ryan. Did they
Speaker 6: offer any kind of proof?
Speaker 10: No, I haven't seen anything by them.
Speaker 1: But did they say according to a survey?
Speaker 10: Yeah, they said of courting they did.
Speaker 6: Okay, So they said they have a survey. Did you
Speaker 6: ask to see that survey? Would they show.
Speaker 1: It to you?
Speaker 10: I don't know the answer to that, Okay, Okay.
Speaker 17: Well, anyway, where they're threatening to do something in the
Speaker 17: next couple of days, so Warrence not even determining who's
Speaker 17: right or wrong is a letter to them basically, better
Speaker 17: you better not do this. We're going to hold you
Speaker 17: responsible for property damage or dresspass or something like that
Speaker 17: until until it can be figured out. But I can't
Speaker 17: say who's right today. But I can say my approach. First,
Speaker 17: get a survey to determine whether this is an encroachment,
Speaker 17: then talk about what is the encroachment. How long has
Speaker 17: it been there? Has it been there eighteen years? And
Speaker 17: satisfies Edward's possession? I mean, this has this deck for
Speaker 17: this that's using this post there for eighteen years?
Speaker 1: He doesn't, Yeah, go ahead, No, he doesn't really know, Okay.
Speaker 17: And if even if the new deck could replace a
Speaker 17: deck that that was also encroaching, because you know two
Speaker 17: decks that one will that replaced the other and together
Speaker 17: satisfy eighteen years.
Speaker 7: Hey, Brad, if if if Ryan was to contact you
Speaker 7: or anybody in a case just like this, how long
Speaker 7: could someone like Ryan drag it out with the proper
Speaker 7: attorney if he really just wanted to drag it out?
Speaker 7: Could he put the halt on this project just because
Speaker 7: of this post for a month? Two months? How long before?
Speaker 7: How long could you draw this out just out of curiosity?
Speaker 17: Easily a year if you want to Ryan, Ryan, I'm going.
Speaker 7: To go back to exactly what I said, but I
Speaker 7: want to hear what Brad thinks about this. I think
Speaker 7: he goes to the contractor. After maybe you write a
Speaker 7: letter and say, look, I can drag this out a
Speaker 7: year and you're not going to do anything, or you
Speaker 7: move it. You guys, pull the permits, you move it,
Speaker 7: you make it right, and I'm happy to go along
Speaker 7: with that. But I'm not going to put the cost
Speaker 7: for this.
Speaker 6: Okay, Now, remember I want to I want to add
Speaker 6: something else to this, but that they're not. Yeah, I
Speaker 6: do too, But I want to also tell Brad they're
Speaker 6: not asking him to move the deck, just one of
Speaker 6: the support beams or posts that jut out over their property.
Speaker 17: They say, so, what do you think it'll change.
Speaker 18: We're not going to get that.
Speaker 17: Chutural engineer to appine whether moving the support or how
Speaker 17: to move the support in order to maintain the integrity.
Speaker 18: Also, I heard this.
Speaker 17: Property is in the Historic District in Denver, and if
Speaker 17: that's true, is that true?
Speaker 10: Yes?
Speaker 17: Yes, you can't do anything without prior written approval from
Speaker 17: the historic district. If you want to change something that exists,
Speaker 17: you have to get approval for even the smallest things.
Speaker 17: Better outdoors like.
Speaker 7: This, Ryan, you got to hold this contract. This contractor
Speaker 7: is up against time and you own all the time.
Speaker 7: At this point, you have more negotiation power than you
Speaker 7: can imagine. I have been where you have been, and
Speaker 7: the contractor eventually stepped up and did everything I wanted
Speaker 7: so they could complete a project.
Speaker 10: Yeah, he's kind of a yeah, and you don't have
Speaker 10: a house and telled me I'm doing things basically.
Speaker 6: Well, you just gotta I would I would call Brad
Speaker 6: O'Brien and I'm serious, and I would have him start
Speaker 6: with a letter, and then you need to get a survey.
Speaker 6: You really do well the survey first. Then you write
Speaker 6: a letter summing up what the issue is and how
Speaker 6: you want to resolve.
Speaker 7: I wouldn't even do that. Why should Ryan have to
Speaker 7: get a survey? Why should he have to pay for that?
Speaker 6: Well, just to bolster his you know, just first of all,
Speaker 6: to see if they have a real claim. But and
Speaker 6: that's what Brad recommended. Of course, he can always use
Speaker 6: theirs if they let him look at it, and he may.
Speaker 6: Maybe that's part of a letter Brad writes. But I
Speaker 6: would start with Brad O'Brien on this. These encroachment issues
Speaker 6: get very complicated at times. You have something to say, Demitrie.
Speaker 19: I was thinking that Ryan should quit dealing with this
Speaker 19: bully contractor who sounds like a total douche, and start
Speaker 19: dealing with just the property owner.
Speaker 1: I mean, because this contract.
Speaker 6: Oh, that's going to make anything unless the contractor is
Speaker 6: building a speck home.
Speaker 1: Is he building this for someone?
Speaker 10: Do you know he's doing it for some LLC?
Speaker 19: Yeah, so I would deal with a property owner because
Speaker 19: this contractor may not even be able to obligate the
Speaker 19: property owner to whatever promises he makes to you.
Speaker 1: Right, Yeah, that's true.
Speaker 6: You've got to make sure he might be building it
Speaker 6: for himself to resell, or he might be doing it
Speaker 6: for an owner.
Speaker 1: And Dmitri brings up a good point.
Speaker 6: If he's doing it for an owner, then you may
Speaker 6: want to talk to that owner directly and say, look,
Speaker 6: let's work something out. Let me ask you something personally, Ryan,
Speaker 6: Do you care about that post being moved? Is it
Speaker 6: something that would screw up the looks of anything? Or
Speaker 6: do you not really care about.
Speaker 7: He can't Brad already said he cannot move that post.
Speaker 10: No, I don't care if the post moves, It can
Speaker 10: move a little bit. But I'm just more of this
Speaker 10: guy keeps coming and like trying to push me around,
Speaker 10: And now he doesn't have a week to move it,
Speaker 10: and I'm not physically going to do it myself, so well, of.
Speaker 1: Course you're not.
Speaker 7: You just and he came in, and he can't do it.
Speaker 1: In an historic district. You can't.
Speaker 7: You can't just simply go do that. Man, don't get yourself.
Speaker 7: And you need to get us.
Speaker 6: You need to get a letter out immediately to be
Speaker 6: of record you really do so, and and and the
Speaker 6: Brad is that seven two zero three seven zero seventy
Speaker 6: three eighty eight just a quick letter acknowledging the receipt
Speaker 6: of his notice, and then what.
Speaker 1: You plan to do?
Speaker 6: Brad o'brienolslaw dot com.
Speaker 1: All right, we.
Speaker 6: Got more coming up. Three oh three seven one three
Speaker 6: eight two five five. One Clear Choice Garage Door.
Speaker 1: Today is car Day. Let's talk about garages.
Speaker 6: If you have any issues with the garage door and
Speaker 6: you're thinking, who do I call?
Speaker 1: I took the mystery right out of it.
Speaker 6: One clear Choice Garage do and their website has all
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Speaker 6: com three three seven one three eight two five five. Uh,
Speaker 6: we're at full lines, but keep trying. We'll get you
Speaker 6: right in. And uh, well no, we got a couple
Speaker 6: of lines home. Okay, So now Bonnie Shields we can't
Speaker 6: get a hold of for Lauren. We're trying to get
Speaker 6: an answer, uh for Lauren? And uh is there anyone
Speaker 6: else we can call? Possibly Shoes. Maybe we can find
Speaker 6: on family law. Maybe, I mean, I don't know, miss,
Speaker 6: but we have Harris family law.
Speaker 1: We could try rich Hair.
Speaker 6: No, no, no, you're you're right. I mean you're right. I
Speaker 6: mean these are good people. Harris's family law. Let's try
Speaker 6: somebody over at Harris to see if they can answer. Okay,
Speaker 6: that that's a great idea. William has an issue with home,
Speaker 6: his home flooding. I think, William, what's going on with you?
Speaker 20: Many right across the streets. There's a bin in the
Speaker 20: road from my mailbox and my driveway. And a few
Speaker 20: years back the rain came and really bad and comes
Speaker 20: right through my yard and down in my basement and
Speaker 20: flooded my basement. So they came in.
Speaker 6: Now what caused the flood I'm not I'm not clear
Speaker 6: on what caused the flooding?
Speaker 13: What was a rain storm?
Speaker 6: I get it, But what did you say? What did
Speaker 6: you say was across the street? Was it a did
Speaker 6: you say a bin.
Speaker 20: It's a curve in the road where I'm run on
Speaker 20: the bond on callum By got it, and all the
Speaker 20: water I'm down that gutter and then right across the
Speaker 20: street into my yard.
Speaker 1: Only when it's a heavy rain.
Speaker 20: Yeah, really bad, you know, when we really get it
Speaker 20: for a couple of days, okay. And what happened, Well,
Speaker 20: the first time it happened, I called the county. They
Speaker 20: came out and they looked at it. They poured a
Speaker 20: home across the jar in my driveway and that stopped
Speaker 20: for a long time. And then they came along and
Speaker 20: tore up the streets with the machine. And they when
Speaker 20: they repaved it, they paved right up to my home,
Speaker 20: made the street the same height as my home. So
Speaker 20: now the water comes over and in again.
Speaker 1: That was stupid of them, And now.
Speaker 20: They won't do it. They can get the county to do.
Speaker 12: Well.
Speaker 1: Hold on, are you so? Hold on? When you say
Speaker 1: they paved it up to your house, what do you
Speaker 1: mean by that?
Speaker 20: Up to the edge of the street.
Speaker 7: They put basically like a speed bump in originally timed
Speaker 7: so when the water came right, the speed bump would right.
Speaker 1: Yes.
Speaker 7: So now what they did is when they repaved it.
Speaker 7: They paved it to the top of the speed bump,
Speaker 7: so there is no speed bump.
Speaker 20: Yeah.
Speaker 13: Yeah, So now William, let's just livel with the street.
Speaker 6: No, I get you, but but William, normally streets have
Speaker 6: a crown. In other words, they're they're they're poured, so
Speaker 6: the middle is higher than the sides, and the sides
Speaker 6: go into storm drainage of some kind, whether it's a
Speaker 6: formal system or just gravity fed. So when it rains
Speaker 6: on that street, does it all go over to your side?
Speaker 20: Well, it comes down. There's a curve, there's a sidewalk
Speaker 20: and a curb across the street at the dup plexus,
Speaker 20: and the water just comes right that curve, and then
Speaker 20: when it gets down to where my mailbox is, it
Speaker 20: goes on down. The guy across from me, he poured.
Speaker 20: He had the money to pay to have a cement
Speaker 20: thing put in so the water wouldn't go into his house.
Speaker 6: No more, right, right, I don't have Is it actually
Speaker 6: going Is it actually going into your house?
Speaker 20: Yeah? It comes right out of the door, the side
Speaker 20: door comes through the wall.
Speaker 13: Oh man, there's like a little pat of.
Speaker 20: You out there, and there's water soaks into that and
Speaker 20: it comes right through the wall in the basement.
Speaker 1: Is there something you could do?
Speaker 7: Could you actually create some kind of hump a barrier.
Speaker 6: Or something, or maybe a drainage Well, I mean, can
Speaker 6: you Yeah, we're not talking about you personally, William, we're
Speaker 6: asking you. Did you ever have an expert come out
Speaker 6: to say what they could possibly do to alleviate the situation?
Speaker 20: Just a county?
Speaker 6: But what did they say? What did the county say
Speaker 6: needed to be done? What did they say needed to
Speaker 6: be done?
Speaker 20: They're not going to do anything.
Speaker 6: But what did they say? Something could be done, but
Speaker 6: they're not going.
Speaker 1: To do it.
Speaker 20: Oh, they didn't say what could be done?
Speaker 1: Here's okay, here's how to put it.
Speaker 7: Can you hire somebody that pours cement to create a
Speaker 7: barrier that would solve the problem.
Speaker 18: I don't know.
Speaker 20: I don't have that kind of money.
Speaker 6: Yeah, but William, William, here's the deal.
Speaker 1: Bro.
Speaker 6: I under stand you're seventy two, you're on a fixed income.
Speaker 6: But what we're saying is this it may not I'm
Speaker 6: just saying it may it may not be the county's problem.
Speaker 6: Many times, drainage can be your responsibility, depending on where
Speaker 6: it is and what's causing it. The fact that it's
Speaker 6: backing up doesn't automatically make it someone else's fault.
Speaker 1: It could be the lay of your land or something
Speaker 1: like that.
Speaker 6: What we need to do the very first thing, William,
Speaker 6: you got to do it, whether you have the money
Speaker 6: or not, or gets the one to do it for
Speaker 6: a low price.
Speaker 1: Someone an engineer has to come.
Speaker 6: Out and give an assessment on what they think needs
Speaker 6: to be done.
Speaker 1: Now, I will tell you this.
Speaker 6: We have a really good guy on our he's not
Speaker 6: an engineer, but he's on a referral list and he
Speaker 6: helps people a lot. And he has a really good
Speaker 6: eye for drainage because he does a lot of landscaping
Speaker 6: and a lot of concrete. And I'm wondering he probably
Speaker 6: is listening today. Maybe he would go over as a
Speaker 6: favor because we just need to lay eyeballs on it
Speaker 6: and figure out what it will take because it may
Speaker 6: not be that you know, it may not be that
Speaker 6: extensive what needs to be done, but we have no
Speaker 6: idea what needs to be done, and the county did
Speaker 6: not give you an idea.
Speaker 7: Could someone pour it like on your driveway or on
Speaker 7: your yard or some property that you own, create a
Speaker 7: speed bump that would stop it.
Speaker 20: Higher than it is now, because I already got one
Speaker 20: bump out there. They put that down. They put that
Speaker 20: down the first time.
Speaker 6: I wonder if Bob, Yeah, I want Bob over at
Speaker 6: l em Landscaping to go look at it and give
Speaker 6: us a report. I don't know if he can do
Speaker 6: it today, but he's a really good guy. Hey, Kachina,
Speaker 6: if you could drop a dime on him and see
Speaker 6: if he'll go over there for us, that would be great.
Speaker 6: And for those under the age of eighty who don't
Speaker 6: know what drop.
Speaker 1: A dye means.
Speaker 6: It used to be for payphones, we say drop a
Speaker 6: nyme blah blah blah. Anyway, I let my age show there,
Speaker 6: So hold on, William, We're going to try to get
Speaker 6: someone at least over there to eyeball it. I'm Tom
Speaker 6: Martino three three seven to one three talks seven one, three,
Speaker 6: eight two five five. Listen for thirty nine bucks, you
Speaker 6: get the extreme clean and tune in check of your AC.
Speaker 6: Do it before the real heat hits. It'll add longevity
Speaker 6: and deficiency to your AC for just thirty nine bucks.
Speaker 1: Fix myhome dot Com book now, all.
Speaker 6: Right, I want to go to Lauren, and I want
Speaker 6: to bring up Rich Harris Harrisfamilylaw dot Com. Great people, Rich,
Speaker 6: thank you for being here. Here's the bottom line. Lauren
Speaker 6: says that her daughter, basically the custody and control has
Speaker 6: been given to the girl's brother, So her sibling is
Speaker 6: taking care of her and Lauren doesn't like that situation. Lauren,
Speaker 6: what are you hoping to do? You want to get
Speaker 6: back full custody. She's seventeen right now. When is she
Speaker 6: going to be eighteen?
Speaker 1: Lauren? When is she going to be eighteen?
Speaker 3: She'll be eighteen January twenty fifth.
Speaker 6: Okay, So why are you going through all this trouble
Speaker 6: if she's just going to be eighteen in January and
Speaker 6: be on her own.
Speaker 3: Well, it's her senior year. I've raised her by myself
Speaker 3: for seventeen years and it was kind of a blind
Speaker 3: siding court when this happens.
Speaker 6: What is the reason the court appointed custody to the brother.
Speaker 6: There must have been a reason. What reason did they
Speaker 6: give you?
Speaker 3: It was just because she would not stop hitting me.
Speaker 1: She was one.
Speaker 3: She would not stop hitting me, She would not stop
Speaker 3: being abusive.
Speaker 6: Choice, Well, okay, she would not stop hitting you. Rich,
Speaker 6: What does she do in a case. I mean, I'm
Speaker 6: laying this on your lap cold like this, But that's
Speaker 6: what it is, as crazy as it sounds. A seventeen
Speaker 6: year old girl going to be eighteen in January.
Speaker 1: Kept hitting her mother.
Speaker 6: The courts took the kid away and put her under
Speaker 6: the guardianship of her brother. What does she do if
Speaker 6: she wants to try to get that back?
Speaker 12: Yeah?
Speaker 21: Sure, Hi Tom, nice to talk to you. Yes, really
Speaker 21: tough situation, Lauren, sorry to hear it.
Speaker 13: You know you're going to need to file some sort
Speaker 13: of motion with the court.
Speaker 21: My question is is it a permanent placement with the
Speaker 21: brother or is it a temporary Do you have any
Speaker 21: hearings coming up?
Speaker 22: It was?
Speaker 3: We have a hearing coming up on July fifteenth. It
Speaker 3: is a temp freary guardianship is how it was placed.
Speaker 3: Bit in the paperwork, it is a temporary testity. He's removed,
Speaker 3: he's put her on his insurance. I mean, he's making
Speaker 3: it where it's a permanent thing where it was just.
Speaker 1: But I don't see what you mean.
Speaker 6: I don't see if it's only till January. I don't
Speaker 6: see the harm in just letting.
Speaker 7: It ride out And wouldn't a seventeen say about this.
Speaker 21: Rich, Yeah, absolutely, Tom, And the court's going to really
Speaker 21: take the seventeen year.
Speaker 11: Old's opinion into account.
Speaker 21: And there's almost definitely a court appointed guardian of some
Speaker 21: kind for the seventeen year old too.
Speaker 10: Yeah.
Speaker 3: Yeah, there's a guardian in item and there's a case.
Speaker 1: Man, Okay, this is almost not worth fighting.
Speaker 21: Yeah, I mean, I hate for what you're going through, man,
Speaker 21: but it's going to be really hard to change with
Speaker 21: such a short time frame unless the child wants to
Speaker 21: come back, and the experts recommended that's.
Speaker 23: The thing was.
Speaker 3: There is Department and Human Services is involved and they
Speaker 3: actually were blindsighted as well as I was on April
Speaker 3: seventeenth when this happened. The other issue is is that
Speaker 3: I haven't spoken to her since that happened. It's been
Speaker 3: eight weeks and there has been zero communication from daughter
Speaker 3: and zero communication.
Speaker 1: From my son.
Speaker 6: But Lauren, even if they if they reversed it, even
Speaker 6: if they reversed it, it's not going to improve your relationship.
Speaker 6: And come January, she's going.
Speaker 1: To be eighteen. I mean, don't you see the folly
Speaker 1: in this?
Speaker 6: I mean, I understand your reasoning, but can't you see
Speaker 6: that it's a big fight for a very short time
Speaker 6: improve it.
Speaker 1: I think it would be like throwing gasoline on it.
Speaker 7: If you forced a seventeen year old known for hitting
Speaker 7: you back into your house, that's insanity.
Speaker 1: Yeah, I mean, did you, Lauren?
Speaker 2: Did you know?
Speaker 6: I'm not trying to tell you you're wrong for wanting
Speaker 6: to be her mom? But don't you see truly how
Speaker 6: temporary and how the fight you're going to go through
Speaker 6: for a couple months.
Speaker 22: I do.
Speaker 3: I'm more concerned with her safety there. She doesn't get brother,
Speaker 3: he's a king parent.
Speaker 1: Is what is the level of rich what is the
Speaker 1: level of evidence.
Speaker 6: Or the reason you have to have to change custody arrangements?
Speaker 6: I understand it's pretty strong, right yeah.
Speaker 21: I mean if it depends if it's temporary or permanent.
Speaker 21: But you're right, Tom, it's going to be pretty strong
Speaker 21: if she's already been placed with the other individual, the brother,
Speaker 21: and he's a police officer, unless the county's recommending she
Speaker 21: go back, including the gl recommending that, Lauren, I think
Speaker 21: the champions are going to be really difficult here.
Speaker 6: Yeah, and then you're going to run out of time
Speaker 6: because then she's going to be eighteen and then she's
Speaker 6: gonna flee. What I would do, and again, you didn't
Speaker 6: call for this kind of for this kind of advice.
Speaker 6: But what I would do is try to improve your
Speaker 6: relationship while she's with the brother and hopes that you
Speaker 6: can have an adult relationship with her when she turns eighteen.
Speaker 1: I mean maybe a meter for costing herself.
Speaker 3: And just that's the thing is that I've tried to
Speaker 3: set up counseling and nobody is responding.
Speaker 13: The gl that's.
Speaker 6: Because I'm telling you, it's because of the she's seventeen
Speaker 6: and will be eighteen in a few months.
Speaker 1: They don't understand.
Speaker 14: Now.
Speaker 6: I understand you want to get counseling, which is different,
Speaker 6: but have you ever just asked her out for coffee.
Speaker 3: I can't even communicate with her.
Speaker 10: I don't have her phone number.
Speaker 7: It's kind of your son and your daughter talking to
Speaker 7: you right now.
Speaker 1: Can you communicate with your son now? She said that.
Speaker 6: This is it's probably time to take a step back,
Speaker 6: just for a little bit. It's not gonna be taken
Speaker 6: care of in this short amount of time you have.
Speaker 6: It's just not rich Harris Harris Family Law dot Com.
Speaker 1: Thank you for being here. We got more coming up
Speaker 1: on the Troubleshooter Show. It is car Day. We do
Speaker 1: have some car questions. I'm Tom Martino.
Speaker 2: Ripped. You need advice when you don't have.
Speaker 24: Come running just as as can.
Speaker 2: Show Shooter's gonna help come.
Speaker 1: This is the Troubleshooter Show. No Tom Martino, Hey, Tom
Speaker 1: Martino here.
Speaker 6: We have a very busy day, uh car Day. But
Speaker 6: we've been getting so many calls on other things. We'll
Speaker 6: go to the phones. We do have some car questions
Speaker 6: as well. Phil wants to talk about an abandoned car.
Speaker 1: By the way.
Speaker 6: In the studio with us, we have Kevin Colkin from
Speaker 6: Sheridan Auto Tech. We have Bob Perry who's a leasing
Speaker 6: expert with JEFFR Cars, and Rod Greer over there a salesperson,
Speaker 6: and they're really all good people. So if you have
Speaker 6: any question about buying a car, selling a car, leasing
Speaker 6: a car, or car maintenance and repairs, including electrical issues,
Speaker 6: we have the experts today, but this is an odd one.
Speaker 6: This is about abandoned cars.
Speaker 11: Phil, go ahead, Yes, sir, Good morning, Tom. First thing,
Speaker 11: great news on your paper diagnosed.
Speaker 1: Thank you, Phil. You know what I feel. You're you're
Speaker 1: a survivor.
Speaker 11: Yes, sir, for your stage four melanoma survivor.
Speaker 6: Oh my goodness, gracious wow, Well well man, I'm telling
Speaker 6: you I am. I'm happy about that.
Speaker 11: Yeah, here's the question. We live in frank Town's or
Speaker 11: neighbors somewhere along here. Ten years ago my wife let
Speaker 11: one of her girlfriends leave a car here for quote,
Speaker 11: a couple of months of storage. It's still here. We
Speaker 11: can't get a hold of her. What can we do
Speaker 11: to get rid of this car legally? I don't want
Speaker 11: to pay for it, Just somebody come get it.
Speaker 1: What kind of car is it?
Speaker 25: On?
Speaker 11: Tinety one land yacht Cadillac? It's actually in pretty good
Speaker 11: shape too.
Speaker 22: You know?
Speaker 1: Where do you do you? Guys ever communicate with this friend?
Speaker 11: The last it's been nine years since we've talked to her.
Speaker 11: We can't even with you know, going through her last
Speaker 11: employee we knew of. We can't get any contact information.
Speaker 1: For you know, you you mentioned something. How do you
Speaker 1: get rid of this legally? I can't.
Speaker 6: I can't answer that, but I'll tell you this. What
Speaker 6: are the chances she's going to come after it? And
Speaker 6: if she does, what is it worth? And what is
Speaker 6: she going to say?
Speaker 1: You did wrong? I mean, she abandoned it.
Speaker 6: If it was me, I would have some junker come
Speaker 6: and a crusher come and pick it up.
Speaker 1: That's what I would do. That's what I would just
Speaker 1: do that. Guys.
Speaker 6: What do you think, guys, Kevin, what do you think
Speaker 6: about abandoned cars?
Speaker 9: Do you want to do it legal? Call a tow
Speaker 9: truck and let them do their own paperwork?
Speaker 1: Oh well, man, I'm telling you I am. I'm happy
Speaker 1: about that.
Speaker 11: Yeah, here's the question. We live in frank Town's or
Speaker 11: neighbors somewhere along here. Ten years ago, my wife let
Speaker 11: one of her girlfriends leave a car here for quote,
Speaker 11: a couple months of storage. It's still here. We can't
Speaker 11: get a hold of her. What can we do to
Speaker 11: get rid of this car legally? I don't want to
Speaker 11: pay for it, Just somebody come get it.
Speaker 1: What kind of car is it?
Speaker 22: On?
Speaker 11: Tinety one land yacht Cadillac. It's actually in pretty good
Speaker 11: shape too.
Speaker 1: You know, do you guys ever communicate with this friend the.
Speaker 11: Last it's been nine years since we've talked to her.
Speaker 11: We can't even with you know, going through her last
Speaker 11: employee we knew of. We can't get any contact information for.
Speaker 1: You know, you you mentioned something. How do you get
Speaker 1: rid of the legally? I can't.
Speaker 6: I can't answer that, but I'll tell you this, What
Speaker 6: are the chances she's.
Speaker 1: Going to come after it?
Speaker 6: And if she does, what is it worth? And what
Speaker 6: is she going to say you did wrong? I mean,
Speaker 6: she abandoned it. If it was me, I would have
Speaker 6: some junker coming a crusher come and pick it up.
Speaker 6: That's what I would do. That's what I would just
Speaker 6: do that.
Speaker 1: Guys. What do you think? Guys, Kevin, what do you
Speaker 1: think about abandoned cars?
Speaker 9: If you want to do it legal, call a tow
Speaker 9: truck and let them do their own paperwork. If you're
Speaker 9: not concerned about Oh do they do that? Yeah? Yeah,
Speaker 9: just tell them it's abandoned on my property. Come get it.
Speaker 9: You signed the ticket and they'll deal with it, or
Speaker 9: you sell it to the junker. Either way.
Speaker 11: That's a good idea. I would be bad shape.
Speaker 1: Yeah, Like like when you say it's not in bad shape,
Speaker 1: what what model is it?
Speaker 11: It's one I think it's it might be even a
Speaker 11: coupe deville, but it's that huge one that's not ye
Speaker 11: could be or fleetwood, the big blocks five hundred in it.
Speaker 11: You know, so it's got a good motor in radio.
Speaker 8: So yes, that's the biggest part of a lease payment
Speaker 8: is depreciation. So the right used car that doesn't depreciate
Speaker 8: a lot more, I'll have a very small payment and
Speaker 8: you still have the same options that you have with
Speaker 8: a new car lease at the end. You know, you've
Speaker 8: got an out if the value of the car's not there.
Speaker 1: What's the oldest one you've ever done? Probably you know,
Speaker 1: five year old car really, and.
Speaker 6: So how long would you typically lease a car like
Speaker 6: that for two or three years?
Speaker 8: Well, it depends on how many miles are on it
Speaker 8: to start with. But I mean they'll still do five
Speaker 8: years on a six year old car.
Speaker 6: That see.
Speaker 1: I find that absolutely astounding.
Speaker 6: And so you can take get a car up to
Speaker 6: six years old and go up to five years on
Speaker 6: a lease, you can.
Speaker 1: That must that must give you very very low payments.
Speaker 1: I mean it can.
Speaker 8: You know, Again, the depreciation is the biggest part. So
Speaker 8: if there's not much depreciation, it can be a small payment.
Speaker 8: If it's some thing like a you know, a high
Speaker 8: end import car, they still depreciate a lot and the
Speaker 8: payment would be huge and that doesn't make sense.
Speaker 6: Okay, Again, it all has to do with what the
Speaker 6: less ore feels it will be worth at the end
Speaker 6: of the lease term, because that is what you're going
Speaker 6: to make payments based on today's value minus the residual value.
Speaker 6: That's the part of the car you're using, or as
Speaker 6: I like to say, the part of the apple you're eating,
Speaker 6: and the part of the apple you have to pay for.
Speaker 6: And somebody wants to know this, and I forgot this.
Speaker 6: What is the difference? Ask your leasing guy what is
Speaker 6: the difference between an open end and a closed end lease?
Speaker 6: And I used to know that, but god, don't do
Speaker 6: they even have one or the other? Are they both available?
Speaker 1: What's the difference?
Speaker 8: So open end is designed for commercial use, so it's
Speaker 8: a business use. So on an open end lease, you'll
Speaker 8: still have a residual value, but the less he is
Speaker 8: responsible for that value. Because if you're say you're in construction,
Speaker 8: what's average wear in teror on a pickup truck that
Speaker 8: you're hauled around rocks and drywall and all that versus
Speaker 8: a closed end is designed for individuals. So on an
Speaker 8: open end, the less he is responsible for the residual value.
Speaker 8: So get to the end of the lease. Got a
Speaker 8: residual value turn the car in, so then you get
Speaker 8: three bids on that car, And if it's worth more
Speaker 8: than residual value, the less he gets that money back.
Speaker 8: If it's worth less than residual value, the less he
Speaker 8: has to pay the difference. On a closed end leash
Speaker 8: if he's not responsible for the residual value. As long
Speaker 8: as they've they're within the miles that are written, and
Speaker 8: you don't have excessive wear in terror, you can just
Speaker 8: walk away.
Speaker 6: So that means closed end, meaning everything is tied up
Speaker 6: at the end, you don't have to worry about it.
Speaker 1: But with an open end you're open.
Speaker 6: To whatever extra chargers there might be if it has
Speaker 6: excessive wear.
Speaker 1: Correct, because you know what's average.
Speaker 8: We're in terr If I tell you I have a
Speaker 8: construction company, I go all my trucks are beat up.
Speaker 1: That's average for me.
Speaker 8: So it's kind of a gray area so that you
Speaker 8: know you're still responsible for that. So normally an open
Speaker 8: end lease, I'll have a very small residual value just
Speaker 8: to be safe.
Speaker 1: Now, is it a good idea?
Speaker 6: Then? Would you would you recommend that to a client
Speaker 6: if they were in business, or would you just say
Speaker 6: purchase it?
Speaker 8: No, I mean it still makes sense because the company
Speaker 8: would get to write off the lease payments, and you know,
Speaker 8: normally like a construction company, when that lease is up,
Speaker 8: they're going to buy that because it's a good buy
Speaker 8: and get rid of an older truck, so they just
Speaker 8: pass them down that way.
Speaker 6: No, it still makes a lot of sense. All right,
Speaker 6: thank you very much. Bob Perry's with fur Cars. Leasing
Speaker 6: questions you can direct to us. We have more coming
Speaker 6: up on the Troubleshooter Show. Tom Martine here at three
Speaker 6: ZHO three seven one three talk seven one three.
Speaker 1: Eight two five five. Let's go back to.
Speaker 6: We reconnected this time he wants to know about the
Speaker 6: Jeep versus the GMC, and then Kevin said he's leaning
Speaker 6: more toward the GMC, given that all things are equal
Speaker 6: a mileage and you know, condition and stuff like that.
Speaker 6: But he said that engine and both of them, which
Speaker 6: is the same engine, they're not good engines. After about
Speaker 6: sixty thousand miles, Greg, do you have any follow up questions?
Speaker 15: No, just they were all both twenty eighteen. One is
Speaker 15: the GMC, one is the Jeep. So they think the
Speaker 15: engines are equivalent. They're different engines by different manufacturers they are.
Speaker 1: Did you know that, Kevin? He said, they're two different engines.
Speaker 9: They're just problematic. Yeah, we have a lot of problems
Speaker 9: okay with both plais So.
Speaker 1: They're not the same, they're not the same manufacturers.
Speaker 9: The same displacement of three six is what I'm assuming,
Speaker 9: unless he's getting a HEMI or something like that in
Speaker 9: the deep.
Speaker 15: Yeah, they're both. They're both six cylinders.
Speaker 9: Yah, they're both the three six. So they're they're one
Speaker 9: hundred thousand mile motors. Just keep that in mind when
Speaker 9: you buying them.
Speaker 1: What happens after that? Kevin?
Speaker 9: I mean the cams, Like what the cams are problematic?
Speaker 9: You know, you start digging in and doing major engine
Speaker 9: work to them, leaks or you know, back and forth.
Speaker 9: You just start spending a lot of money on them.
Speaker 15: Okay, I would have is So if I'm looking if
Speaker 15: I'm looking at a what we'll call it a six
Speaker 15: feet suv near that age, what would you be looking at?
Speaker 6: Well Man, there's a lot of good SUVs. That depends
Speaker 6: on what you want to what you want to spend.
Speaker 6: Like Toyotas would be great, right, Kevin?
Speaker 9: Absolutely the best?
Speaker 6: Yes, Yeah, I mean they have the longevity how much
Speaker 6: do you want to.
Speaker 15: Spend I'm looking at spending less right around twenty five
Speaker 15: thousand or less.
Speaker 6: Yeah, you can get a nice to get a pretty
Speaker 6: good one. Yep, Yeah, you can get a pretty good
Speaker 6: one for that. And may I ask another question? Why
Speaker 6: haven't you considered new too expensive?
Speaker 15: Just because of the.
Speaker 20: Cost most of the new ones.
Speaker 15: I mean I have thought about Fundae or Kiya new
Speaker 15: just because of the warrant.
Speaker 1: Yeah, right, that's what I was thinking.
Speaker 6: Hundais have, Hey, Kevin, do Hyundais have a problem with longevity?
Speaker 9: Yeah, they do. I mean it's without that warranty, they're
Speaker 9: they're not near as valuable, but they're one hundred thousand
Speaker 9: mile cars they are.
Speaker 6: Okay, Well, see when we say that one hundred thousand
Speaker 6: miles is a lot of miles, I mean but and
Speaker 6: then I mean, you know, I understand what you're saying.
Speaker 1: What you're saying is.
Speaker 6: They start going at about fifty or sixty and then
Speaker 6: are pretty wrapped up at one hundred. So when you
Speaker 6: say one hundred thousand miles, you mean they they kind
Speaker 6: of start deteriorating and they start nickling and diming you, right.
Speaker 9: Yeah, they start taking chunks, Yes.
Speaker 6: Yeah, man, one thing, when I had my g Wagon
Speaker 6: and it got up around sixty thousand miles K, there
Speaker 6: was always thing and and here's you're looking at this
Speaker 6: Mercedes g Wagon is supposed to be, you know, built
Speaker 6: like a tank, and I'm I'm telling you the cost
Speaker 6: of maintenance was outrageous, outrageous.
Speaker 1: And you're saying, all Mercedes.
Speaker 9: Do that, right, Yeah, at most Europeans BMW is the
Speaker 9: same thing. I mean, they're you hit that sixty sixty
Speaker 9: window and it starts taking a lot of money to
Speaker 9: keep those on the road.
Speaker 1: Why why do you think it is that way? Are
Speaker 1: they not built? Well? I mean they look like a
Speaker 1: brick you know what house?
Speaker 9: Oh, they really look they have major problems. But the
Speaker 9: problems they have are very expensive. So in other words,
Speaker 9: a common leak on a on a European car on
Speaker 9: one of these cost you five grand. That costs you
Speaker 9: twelve jeep.
Speaker 6: Yeah okay, now I think Evan, is this a new
Speaker 6: call on an abandoned car?
Speaker 1: We took one earlier. So what's going on?
Speaker 20: Yeah?
Speaker 1: That was from Phil.
Speaker 5: Now this is you Okay, go ahead, And now I've
Speaker 5: got exactly the same question everybody I know that lives
Speaker 5: in the country, has dealt with abandoned cars, and I
Speaker 5: would rather hang up because my question was his question.
Speaker 6: Okay, Greg, I want to ask you something. How long
Speaker 6: has the car been there?
Speaker 25: Not?
Speaker 1: Greg, I'm sorry, Evan. How long has the car been there?
Speaker 14: Let's say six months?
Speaker 1: And is it on your property?
Speaker 12: Yes?
Speaker 6: Okay, I'd call a tow truck and say, listen, I
Speaker 6: got a vehicle on my property. They liking you make
Speaker 6: some money off of those, right, Kevin, When you said
Speaker 6: call a tow truck, because sometimes they send out notices, Yeah,
Speaker 6: I mean, what what kind of car is it?
Speaker 1: Evan?
Speaker 12: Is it?
Speaker 14: May I enterject because everybody that I know has sooner
Speaker 14: or later got an invented the car that a licensed
Speaker 14: tow truck by the BUC will come and get them
Speaker 14: for free and haul them away legally and take care
Speaker 14: of the paperwork that I say, anybody that has a
Speaker 14: vehicle that they should get some monetary return for the
Speaker 14: bother or the storage b.
Speaker 1: Yeah, but you can. If you can't locate the owner,
Speaker 1: you're never going to.
Speaker 5: Get that owner is dead.
Speaker 13: Let's say the owner.
Speaker 9: There is a process, Evan, there is a process you
Speaker 9: can go through. It'll cost you about five hundred bucks
Speaker 9: and you'll get a bond title and then you can
Speaker 9: sell the car.
Speaker 5: Okay, that was the more you can that I was
Speaker 5: working for.
Speaker 9: Yeah, you can go through that. It takes about four
Speaker 9: months in about five hundred bucks, and you can get
Speaker 9: a title.
Speaker 1: Is that and where does he start, Kevin?
Speaker 9: There's companies that will apply for that. I mean there's
Speaker 9: there's one I can't remember his name that we work with,
Speaker 9: you know, if we want the title.
Speaker 6: So if a car's abandoned, there might be a way
Speaker 6: for Evan to go through a process whereby he gets
Speaker 6: a bonded title and owns it at the end of
Speaker 6: the processes.
Speaker 9: Yeah, you can get the paperwork online.
Speaker 14: I have a question, Well, that's the can as Pabelion,
Speaker 14: a layman go through the bonded title process without legal
Speaker 14: advice or a company that does it for the five hundred.
Speaker 9: Yes, yes you can, it is possible you do.
Speaker 1: I would assume you have to put up a bond.
Speaker 9: Well, in the end, you have to put up a bond.
Speaker 1: No matter what, you're going to have to put up
Speaker 1: a bond.
Speaker 5: There's a bond.
Speaker 9: But how much is that bond depends on the value
Speaker 9: of the car.
Speaker 1: Give me an idea, like, is it is a small percentage? Okay?
Speaker 1: All right? Yeah, So what kind of car is it? Evan?
Speaker 1: What kind of car is it?
Speaker 14: I'm calling as a generic caller because everybody of over years,
Speaker 14: a guy said I'll leave it here for the weekend,
Speaker 14: and that was five or ten years ago.
Speaker 7: Here is this.
Speaker 1: Frequent flyer, Phil, No, no, it's.
Speaker 18: Okay.
Speaker 1: What's a different name in the past. Yeah, but we
Speaker 1: can tell him, Evan, Thank you for calling. Three O
Speaker 1: three seven one three eight two five five.
Speaker 11: Yeah.
Speaker 6: Abandoned vehicles in the country, they are plentiful.
Speaker 1: I mean they really are. You often wonder what the
Speaker 1: hell's going on and why.
Speaker 6: By the way, Genesis Total Exteriors, we talked to them
Speaker 6: about their construction indoor and outdoor. They also do mold
Speaker 6: detection and remediation, so and they're honest about it. Genesistotalexteriors
Speaker 6: dot com. Tom Martine, you're a troubleshooter. Three oh three
Speaker 6: seven one three talk seven one three eight two five five.
Speaker 1: Harold, what's going on with you? Harold? Welcome to the show.
Speaker 11: Thank you, Tom. First time caller. UH has a issue
Speaker 11: with the welcome I hope you can help me with.
Speaker 1: Okay, what is it?
Speaker 11: The company name is UH Popshelf Electric Heating.
Speaker 7: And Plumbing, Okay, and what's the problem.
Speaker 11: I signed up for a yearly service plan at the
Speaker 11: end of January of this year, okay. And before I did,
Speaker 11: I went on their website because I have a tankless
Speaker 11: water heater and I wanted to know if that was
Speaker 11: included with their service plan, which includes UH service and
Speaker 11: flushing of water, among other things.
Speaker 1: Right, exactly right.
Speaker 11: I didn't see anything on your site that said it
Speaker 11: was extra. And I called them in January before I
Speaker 11: signed up, and I specifically asked UH at least twice
Speaker 11: that I know of, if it mattered that I had
Speaker 11: a tankless water heater.
Speaker 13: I was told no, it rightn't.
Speaker 11: Matter, It's covered. Right when it came time to do it,
Speaker 11: it was a different story.
Speaker 6: Do you let me ask you, Sonny Harold, do you
Speaker 6: pay for this by the month or in a lump sum?
Speaker 9: Uh?
Speaker 11: It was ninety nine dollars for the year. I paid
Speaker 11: for it an a lump sum.
Speaker 1: Okay.
Speaker 11: And I even had me let me get to this.
Speaker 11: I'm looking on my computer right now. I even received
Speaker 11: an email from them because they they they sent a
Speaker 11: tech out this past Thursday yesterday to do the tankless
Speaker 11: water heater safety inspections slash flush. I got the email
Speaker 11: right in front of I can send it to it,
Speaker 11: and it says under that ninety nine dollars promo one
Speaker 11: year service plan. Nowhere does it say that it's extra.
Speaker 1: And how much extra are they charging?
Speaker 11: At first they wanted to charge me one hundred and
Speaker 11: eighty nine dollars extra. Holy trap tech got here. Yeah,
Speaker 11: when the tech got here yesterday, before he started, he
Speaker 11: said it's going to be one hundred and twenty nine dollars.
Speaker 11: They're giving you a little break. I'm not paying that
Speaker 11: because I was told it was included. I am not
Speaker 11: paying that.
Speaker 1: Yeah.
Speaker 6: But do you have anywhere hold on, Harold, No matter
Speaker 6: what you were told, it's not a matter unless you
Speaker 6: can prove it. So do you have anything in writing,
Speaker 6: or any emails or any text or anything.
Speaker 11: Stating that the water heater tankless was included?
Speaker 6: I don't, yeah, or anything saying it was not included. Okay,
Speaker 6: So everything you did for this maintenance plan was by phone?
Speaker 1: Was or by by how?
Speaker 6: How did you communicate with him and what did you
Speaker 6: call them up for what was the original reason you
Speaker 6: called them?
Speaker 1: Very seldom do.
Speaker 6: People call these companies and say, oh, by the way,
Speaker 6: I want a yearly maintenance plan.
Speaker 1: So what brought you to this yearly maintenance plan?
Speaker 9: What was it?
Speaker 11: We purchased another house and I'm sure the previous owner
Speaker 11: didn't have the tankless flush. I mean the house was
Speaker 11: only four years old.
Speaker 6: I understand, how did you come to find this company?
Speaker 6: And why did you call this company? How did you
Speaker 6: find them? And why did you call them?
Speaker 11: H I received a flyer in one of those keep on.
Speaker 1: Okay they.
Speaker 6: And was it about the maintenance plan the flyer? Or
Speaker 6: was it just about their general service?
Speaker 11: It was about the maintenance plan?
Speaker 1: Okay, do you still have that flyer? I don't know.
Speaker 11: My wife's going to look right now, but I'm also.
Speaker 6: Okay, here's here's what's going to happen, Harold. Let me
Speaker 6: just tell you what's going to happen. I'll have somebody
Speaker 6: call over there and say, why aren't you taking care
Speaker 6: of his tankless water heater? And they're going to say
Speaker 6: it's not it's not included. And then we're going to say,
Speaker 6: but he said, you promised it was included, and they're
Speaker 6: going to say, no, we didn't.
Speaker 1: So what I'm getting at is it's not going to
Speaker 1: go anywhere.
Speaker 6: I mean, I understand that you say, you know, they
Speaker 6: said it was included, and in their mind they could
Speaker 6: mean it was included for an extra charge. I mean,
Speaker 6: we need some kind some kind of documentation. By the way,
Speaker 6: even if you have something saying what is included, because
Speaker 6: if they say a water heater, then I would say
Speaker 6: they'd have to use They'd have to include your water heater,
Speaker 6: they would, I mean, if they say water heater. So
Speaker 6: do you have anything at all that describes this service?
Speaker 1: I'm looking right on their website.
Speaker 7: This service includes one annual AC tune up, one annual
Speaker 7: furnace tune up, one annual water heater flush and safety inspection,
Speaker 7: one visual electrical inspection, and discounts on repairs.
Speaker 6: So what would you say that is mark? Would you
Speaker 6: expect it to be yes? Covered?
Speaker 7: Yes, Not only that, he said he talked to him
Speaker 7: twice and both times they said it, and I take
Speaker 7: the guy at his word.
Speaker 1: Along with what I'm reading on the website. These guys,
Speaker 1: I don't know why they wouldn't do it.
Speaker 11: No, it makes sense with the same thing.
Speaker 7: Let's see what does it say in your try to
Speaker 7: call them up. I mean they got good ratings and stuff.
Speaker 7: Maybe they'll come on and simply say, hey, we'll go
Speaker 7: ahead and do it for him, and then change the
Speaker 7: language and the agree to the people.
Speaker 1: Did they offer to refund it?
Speaker 11: No, that's what I was just gonna say. After the
Speaker 11: tech that was here yesterday told me that it was
Speaker 11: going to be one hundred and twenty nine dollars. I
Speaker 11: called the company and spoke to I guess that's their
Speaker 11: service manager. Her name is down. I said, you know,
Speaker 11: if you're not going to honor this, I want my
Speaker 11: ninety nine dollars refunded. And she said, I'll talk to
Speaker 11: the owner and call you back. And she called me
Speaker 11: back fifteen minutes later, and she said, he refuses.
Speaker 7: Let's get him on and let's let's just try to
Speaker 7: call him. Maybe they'll be a little better when we
Speaker 7: talked to him.
Speaker 1: Key, wait, D, Deputy D, what what do you have.
Speaker 9: I'm also looking.
Speaker 19: At their website and right at the top, the very
Speaker 19: first the very first top line of their website says
Speaker 19: one satisfaction guarantee and a thumbs up symbol so I
Speaker 19: think Don, Yes, I think Don should just shoot you
Speaker 19: a refund for ninety nine bucks.
Speaker 9: Yeah exactly.
Speaker 1: Let's give me a call, I mean, and that's okay.
Speaker 11: And I wanted the service for the water heater flush.
Speaker 9: M hm, I can call them right now, town.
Speaker 7: Yeah, let's let's let deaate this ninety nine bucks to
Speaker 7: allow them to come into the house three times a
Speaker 7: year to inspect everything.
Speaker 1: They should be happy as hell.
Speaker 7: I mean, Kevin, wouldn't you love to be able to
Speaker 7: inspect someone's car three times a year and get paid
Speaker 7: for it?
Speaker 9: Yeah?
Speaker 11: Last week exactly, maybe a week and a half ago,
Speaker 11: I actually had another tech come out to do an
Speaker 11: AC check and inspection. As soon as he came in
Speaker 11: the door, he asked where the AC unal was. I said, well,
Speaker 11: it's in, but it's like a five foot crawl space
Speaker 11: if maybe a little more. And he said, I'm not
Speaker 11: going down there.
Speaker 1: This was for the same company, the same same company.
Speaker 11: Yep, another tech that kind of sucks. Yes, And he
Speaker 11: didn't Tom, He didn't check anything, He didn't open one panel,
Speaker 11: He didn't do anything.
Speaker 7: About to condense your outside. Did he at least take
Speaker 7: a hoose to it?
Speaker 11: He didn't have a hose, and I don't have a
Speaker 11: hose on the house yet because we just moved in.
Speaker 1: Listen, it sounds like what we ought to do is
Speaker 1: just get a refunded move on.
Speaker 15: Yah.
Speaker 7: I mean, you're not gonna you're not guaranteed that. Dmitri
Speaker 7: pointed out, You've got that, and then here's two services
Speaker 7: that he paid for, neither of which he'll do. It's
Speaker 7: kind of stupid at this point.
Speaker 6: Yeah, So Dmitri is calling him right now. Let's put
Speaker 6: this on hold and we'll see what they have to say.
Speaker 6: I mean, when you have a customer like this, for
Speaker 6: god's sakes, ninety nine Bucks is not going to make
Speaker 6: or break the company. Let him out. Let him out.
Speaker 1: We got more coming up on the Troubleshooter Show.
Speaker 6: If you know here three zero three seven one three
Speaker 6: talk seven one three eight two five five. Let's find
Speaker 6: out what's on your mind today and how we can
Speaker 6: help you.
Speaker 1: Let me just find my call screener here.
Speaker 6: I am okay, So Bob with elim Landscaping, what is
Speaker 6: he calling about?
Speaker 1: Did he go out there already or what what's going on?
Speaker 1: Or did you did you get him on for Dawn Bob. Yes, Bob,
Speaker 1: what did you.
Speaker 22: Want to do?
Speaker 14: Sir?
Speaker 1: Did you hear the earlier caller? I wanted you to
Speaker 1: go out and look.
Speaker 13: At I got two of them.
Speaker 26: I'm gonna call him here in just a little bit.
Speaker 3: It's the information. Then I'll just look at it.
Speaker 7: I wonder.
Speaker 26: I want to know because of your amazing you know
Speaker 26: the way you.
Speaker 20: Talk about our company.
Speaker 8: We want to put out that.
Speaker 12: Anybody that calls from Tom Martino.
Speaker 26: Show and hires us, and you know our labor rate
Speaker 26: because I can't work for you, We're going to take
Speaker 26: five hundred dollars a day off in labor.
Speaker 11: Off our normal library for anybody that gets calls the
Speaker 11: your show.
Speaker 12: And hires us.
Speaker 20: So I want to put that out there.
Speaker 1: Holy Cora, what is that for? Like six hours of labor?
Speaker 14: What is that?
Speaker 3: Well, our normal library, I can watch the thirty piveular
Speaker 3: to day.
Speaker 26: What we get one day, as you saw, we can
Speaker 26: do two days working.
Speaker 22: One, but we'll take it down to three thousand a day.
Speaker 26: And all materials are wholesale, paid by the customer to
Speaker 26: the home or to the supplier that stays the a minimum.
Speaker 18: Of fifty percent.
Speaker 26: That's because of your time. We love you, You support us,
Speaker 26: and we want to give back to your listeners.
Speaker 1: Now listen.
Speaker 6: I want people to know that he's talking about the
Speaker 6: entire crew when he talks about three thousand a day,
Speaker 6: and most of landscaping is labor, not materials.
Speaker 1: So that's a screaming deal.
Speaker 6: And if you want to find out more about Bob
Speaker 6: or just talk to him and ask your questions, because
Speaker 6: I'm sure you have questions. It's three oh three, five
Speaker 6: six four, ninety one oh four, three oh three, five
Speaker 6: sixty four ninety one oh four.
Speaker 1: Thanks Bob.
Speaker 6: We use him LAM Landscaping on referralss dot com. We
Speaker 6: use him to go out and inspect a lot of things,
Speaker 6: like this guy that said he's having a lot of
Speaker 6: flooding since they paved the street in front of his house.
Speaker 6: We want to see what's causing that and if it
Speaker 6: can be diverted and what the solution is. So Bob's
Speaker 6: helping us there. Thank you, Bob, appreciate it. Now Harold
Speaker 6: is going to talk about this company. He said he
Speaker 6: signed up for a ninety nine dollars yearly maintenance plan
Speaker 6: with top shelf electric heating and plumbing in January twenty
Speaker 6: twenty five and he has a tankless water heater and
Speaker 6: according to everything there, there's no exclusion for this. But
Speaker 6: they say it's going to be at extra one hundred
Speaker 6: and twenty nine bucks. And I said, look, rather than
Speaker 6: fight over he said. She said, if he hasn't used
Speaker 6: this yet, why not just refund the money. Deputy D
Speaker 6: was going to call over there, Deputy D.
Speaker 1: Yeah, Hi, Tom.
Speaker 19: I called them just a few minutes after we finished
Speaker 19: with Harold here and they're going. So the lady I
Speaker 19: spoke with was not the same one that Harold spoke with,
Speaker 19: but I did explain the situation, and I did polite
Speaker 19: Lass and to consider just giving him back his ninety
Speaker 19: nine bucks and he can go his own way.
Speaker 1: So she's going to check with the lady I forgot Dawn.
Speaker 1: I think that's Dawn that he spoke with.
Speaker 19: So this lady is She promised me she'll immediately contact Dawn,
Speaker 19: she'll get familiarized to the situation, she'll call me right back.
Speaker 1: Okay, well that's good, I'll tell you.
Speaker 6: So. At least they were willing to talk about it.
Speaker 6: And many times there are misunderstandings. And I've always said,
Speaker 6: if you haven't expended any time, any money, any products.
Speaker 6: It's always best to just cut bait and not have
Speaker 6: a contentious relationship.
Speaker 1: It really is.
Speaker 6: So we're gonna follow up on that and more coming
Speaker 6: up on the Troubleshooter Show. It's Car Day. I do
Speaker 6: have car texts and I'll get to those as well.
Speaker 6: And you can always text us. Remember at five seven
Speaker 6: seven three nine.
Speaker 2: Ripped up.
Speaker 7: News.
Speaker 2: You need advice so you don't have run in Just
Speaker 2: as as we can, Shooter's gonna help.
Speaker 13: Come.
Speaker 4: Man, this is the Troubleshooter Show. No Tom Martino, Hi.
Speaker 6: Tom Martino here, Welcome to the show. It's Car Day today.
Speaker 6: We got a lot of questions, problems, complaints coming in.
Speaker 6: You can be part of it by just calling three
Speaker 6: ozho three Martino three oh three six two seven eight
Speaker 6: four sixty six or three oh three seven one three
Speaker 6: talk seven one three eight two five five.
Speaker 1: Man.
Speaker 6: We've had a lot of calls today about neighbors and
Speaker 6: water and drainage and uh encroachments so uh and it
Speaker 6: is car Day today. I have Kevin Colkin with us
Speaker 6: from Sheridan Auto tech dot com and then we have
Speaker 6: two folks.
Speaker 1: From Jffar Cars.
Speaker 6: We have Bob Greer who is a auto broker salesperson,
Speaker 6: and we have Bob Perry who does leasing if you
Speaker 6: have any questions on that. We've had questions on leasing
Speaker 6: cars and going back to those questions, uh, how old
Speaker 6: can you go back?
Speaker 1: Six model years?
Speaker 6: And sometimes leasing a used car makes sense, sometimes it doesn't.
Speaker 6: And Bob can count you through all that. We also,
Speaker 6: uh have some other calls we'll get to right now though, Dawn,
Speaker 6: what's going on with you?
Speaker 1: Don welcome?
Speaker 13: Hi?
Speaker 20: Can you hear me?
Speaker 7: Okay?
Speaker 1: I sure can. What's happening?
Speaker 3: Oh?
Speaker 1: Hi, Yes, I can hear you.
Speaker 3: Yes, Thanks for taking my message. Is there wondered if
Speaker 3: you can help with the situation. I have a neighbor
Speaker 3: who has a down spout that off their roof that
Speaker 3: is pointing to my property. Two years ago, my basement
Speaker 3: was very badly flooded, and we've had a lot of
Speaker 3: monsoons here recently, and we had a discussion about him
Speaker 3: rerouting that water back into his yard. He actually approached
Speaker 3: me about it and he was going to do that,
Speaker 3: but instead of directing it away from my property, he
Speaker 3: merely extended the pipe pointing toward my property and putting
Speaker 3: it on one of those perforated looks like a French
Speaker 3: drain pipe, which is now resting on my property.
Speaker 10: So I don't know.
Speaker 3: My brother recommended I call you. I don't know if
Speaker 3: this is.
Speaker 6: Your okay, all right, well yeah, well we sometimes work,
Speaker 6: We sometimes have success like this, but I need to
Speaker 6: get a clearer picture. So the down spout comes down,
Speaker 6: and does it go under the ground or is it
Speaker 6: on top of the ground.
Speaker 3: Ka, it goes under the ground. What happened was a
Speaker 3: previous owner had put in a paved area and routed
Speaker 3: that pipe under the sidewalk that now is pointing at
Speaker 3: my home.
Speaker 1: Okay.
Speaker 6: And it goes under the sidewalk. And does it then
Speaker 6: come out in daylight or does it stay underwater underground?
Speaker 14: Yes?
Speaker 3: Yes, it's sticking straight, yes, winging at my property.
Speaker 1: Okay. And when it sticks out, you can see the water.
Speaker 6: You can see the water coming down the down spout
Speaker 6: and going down that line and emptying onto your property.
Speaker 3: It's empties on his property. My fence line is within
Speaker 3: two to three feet of.
Speaker 1: That, okay, So when it empties onto his property.
Speaker 3: Sorry mean to interrupt you. I was just going to
Speaker 3: merely say it barely it falls into an area that
Speaker 3: is dead water. It isn't flowing out street or flowing
Speaker 3: back to his backyard, so it accumulates there and then
Speaker 3: it piles up and has nowhere to drain other than
Speaker 3: into the ground and ultimately into my crawl space.
Speaker 6: So does it come through the wall in your crawl
Speaker 6: space or can you see it coming in from between?
Speaker 6: Like like, where is it coming into your crawl space?
Speaker 6: From the floor or the wall or a window? How
Speaker 6: does it come into your crawl space?
Speaker 3: Well, I believe it was coming in underground, like saturating
Speaker 3: the ground, and then the some pump was unable to
Speaker 3: accumulate all the flow. I mean, obviously this wasn't the
Speaker 3: only cause of water coming during those floods in May
Speaker 3: of twenty twenty three. So it's not coming through a
Speaker 3: wall per se. It's coming up under the ground, and
Speaker 3: the some pump couldn't handle the all the volume. The
Speaker 3: pipes burst and so the torrential raincour was in my basement.
Speaker 3: But the point is is now I'm offered to move that.
Speaker 3: Let's see, how do I explain this? So the down's
Speaker 3: about now facing south toward my property instead of going
Speaker 3: west onto his property. He had recommended he could cut
Speaker 3: the pipe and point it back that way. When I
Speaker 3: asked him about it the other day, says, oh, I'm
Speaker 3: not going to do that. That's tens of thousands of dollars.
Speaker 3: I'm not going to spend the money. But the point
Speaker 3: is he's made the problem worse because now the water
Speaker 3: literally goes through this new pipe, sits on my property
Speaker 3: and is draining right there, and I only have a
Speaker 3: five foot easement. All that water accumulates.
Speaker 1: Gosh, this is weird.
Speaker 6: I mean again, I don't know if it's a problem
Speaker 6: that you have to handle because of the slope of
Speaker 6: your property, or if it's something he has to do
Speaker 6: because he is, you know, most of the time. And
Speaker 6: people don't like this answer I give them, But most
Speaker 6: of the time, when it comes to drainage, it's up
Speaker 6: to the person at the end of the day drain
Speaker 6: line to deal with the drainage. In a drainage plan,
Speaker 6: for example, every everybody drains to the property next to them.
Speaker 6: That's natural to the lower properties. But if they do it,
Speaker 6: they can't do it in a negligent way and just dump.
Speaker 6: But there might be an easy way for you to
Speaker 6: deal with this flow is there does the ground slope
Speaker 6: towards your house or away from your house.
Speaker 3: The ground from his property is higher by about two
Speaker 3: to three feet, so his flow flows naturally into my area.
Speaker 6: And then okay, when it flows into your area, when
Speaker 6: you look at your basement and you look at your
Speaker 6: your basement or crawl space, and you look at the
Speaker 6: ground from your house outward, does it flow down or
Speaker 6: does it flow towards your house?
Speaker 3: It flows down to the street.
Speaker 6: But there's just too much water coming from his side
Speaker 6: for it to flow before it goes into your house.
Speaker 3: Yeah, exactly, because at that point it isn't much of
Speaker 3: a downward slope. The downward slope is on the how
Speaker 3: do I mean to.
Speaker 20: Say this.
Speaker 3: More where the garages starts. It's not it needs to
Speaker 3: be directed to flow to that downward slope.
Speaker 1: Okay, did you right?
Speaker 6: But that could be your responsibility if it's on your
Speaker 6: property to do that. In other words, I'm not saying
Speaker 6: it is. I'm saying it could be. With drainage, it's
Speaker 6: very tricky. It's not always the one draining unless they're
Speaker 6: doing something weird.
Speaker 3: I think they did they redirected, they didn't do something
Speaker 3: word they redirected the flow toward my property instead of
Speaker 3: away from his house, toward his backyard.
Speaker 1: And according to you can you see Okay? According to
Speaker 1: the Aurora Code.
Speaker 3: What it The rule is that the flow must be
Speaker 3: away from the property and not pointing toward your neighbor's property.
Speaker 3: He's in violation of that code. So this might be out.
Speaker 1: Wait wait, wait where did you where did you see?
Speaker 6: No? No, we handle neighbor versus neighbor on stuff like
Speaker 6: this all the time. But where on the Aurora Code
Speaker 6: are you reading this? Do you have a link to it?
Speaker 3: I personally do not. I spoke to my neighborhood deals
Speaker 3: with He actually does building. He's a consultant for building.
Speaker 3: He deals with all of the municipalities and he deals
Speaker 3: with this all the time. And it's basically I have
Speaker 3: not seen it on the Aurora website or maybe need
Speaker 3: to speak to somebody there. But he confirmed for me
Speaker 3: that the flow must be away from the home toward
Speaker 3: the retention on wherever the law accumulates.
Speaker 11: But what he's talking don in my basement.
Speaker 6: Sorry, what he's talking about is this the drainage has
Speaker 6: to be away from your house, meaning the neighbor has
Speaker 6: to have his drainage away from his house and into
Speaker 6: a drainage area.
Speaker 1: You have to do the same.
Speaker 6: In other words, you may have to grade. I'm not
Speaker 6: saying for sure, but it's very possible that your sloping
Speaker 6: is wrong and you have to do something to help
Speaker 6: that water get to the right spot. I know it
Speaker 6: doesn't sound logical to you, but I promise you, Sometimes
Speaker 6: it turns out that the one draining to you, the
Speaker 6: one draining to you, is not the one causing the problem.
Speaker 1: But you have to drain away from your house as well.
Speaker 6: That's why I'm trying to get a picture of how
Speaker 6: the drain works.
Speaker 1: We could have somebody look at it.
Speaker 6: You say, you have a neighbor who does construction, but
Speaker 6: does he do drainage?
Speaker 1: Does he know?
Speaker 12: What?
Speaker 1: Did he say was wrong?
Speaker 6: Because just because a neighbor has their drain pointing to
Speaker 6: you doesn't make them at fault, because you have a
Speaker 6: responsibility as well to handle water on your property. And
Speaker 6: I can't get a picture of where it's going wrong.
Speaker 6: Can your neighbor talk to us about it? Can your
Speaker 6: neighbor talk to us about it?
Speaker 22: Is?
Speaker 3: It's the neighbor isn't talking to anybody about it. He
Speaker 3: says he's put his drainage pipe right onto my property,
Speaker 3: and he has said he's not doing anything else about it.
Speaker 6: So when you say right on your property, it comes
Speaker 6: up out of the ground, it comes out out of
Speaker 6: the ground and empties right onto your.
Speaker 1: Property five feet away, that's correct. And then from that
Speaker 1: five feet away.
Speaker 6: Where it empties, it pulls there and eventually goes into
Speaker 6: your basement.
Speaker 11: Correct.
Speaker 1: And does it happen on every ground?
Speaker 6: Does it happen on does it happen on every rain
Speaker 6: or just heavy rains?
Speaker 3: Well, the flooding happened on the one two years ago.
Speaker 3: I'm concerned because I'm because what this his drainage pointing
Speaker 3: rotted my previous fence that I just recently had to replace,
Speaker 3: and the technician that built defensive. You need to get
Speaker 3: this downspout moved away from here. It just rotted a
Speaker 3: whole sixteen foot section.
Speaker 6: So is it difficult to move that down spout? I mean,
Speaker 6: everyone is telling you the downspouts in their wrong position. Okay, well,
Speaker 6: but it's it's doing. But you need to get the
Speaker 6: city of Aurora to tell you that, because I know
Speaker 6: of no code that says I don't know of any
Speaker 6: code that talks about I would call building the building
Speaker 6: department and say, could you take a look at this
Speaker 6: and tell me is he doing something wrong? Or do
Speaker 6: I need to build a swale or do I need
Speaker 6: to build something on my property to divert it?
Speaker 1: Normally? Again, down I know you don't. I know you
Speaker 1: don't want to hear this.
Speaker 6: But normally it's the property that's above that drains to
Speaker 6: the property below, and the property below has to divert it,
Speaker 6: and and.
Speaker 1: It goes down the line that way. That's how drainage works.
Speaker 6: Some people call it the most unfair system in the world,
Speaker 6: but if you look at drainage plans, drainage plans are
Speaker 6: always left to the person at the bottom. They're the
Speaker 6: ones that have to divert the water. But I don't
Speaker 6: can't get an accurate picture of yours. You're saying, the downspout,
Speaker 6: he's pointing directly at you and not even attempting to
Speaker 6: turn it.
Speaker 1: Why did he do that? I mean, I don't understand why.
Speaker 3: He go ahead, Oh, oh, well, so then he's an
Speaker 3: owner as of the last four and a half years.
Speaker 3: He inherited this. I don't know when they put in
Speaker 3: that paved area the country put that down spout there,
Speaker 3: and I didn't even know it existed until I went
Speaker 3: to look at the fence to replace it. And I
Speaker 3: at that moment, like a year ago, I'm going, what
Speaker 3: is that pipe? I never even knew it was there.
Speaker 20: I didn't know.
Speaker 1: Okay, now, that pipe from that that pipe?
Speaker 6: What if he put a curve on the end of
Speaker 6: that pipe that wouldn't cost tens of thousands of dollars.
Speaker 1: Wouldn't that divert it away from you?
Speaker 3: Well, that's exactly what he did. And I know it's
Speaker 3: difficult to visualize.
Speaker 6: Can you take a picture? Can you take a picture
Speaker 6: and we'll send it to our expert. Okay, here's what
Speaker 6: I'm gonna do. Okay, I want you to send it
Speaker 6: to us. Hold on, okay, so hold on, Kaschina, get
Speaker 6: this picture to us, and I want to send it
Speaker 6: to Bob over at l EM Bob, if you're still listening,
Speaker 6: by the way, Bob is taking money off of labor
Speaker 6: for anyone who calls and mentions Martino elm Landscaping at
Speaker 6: referralis dot com. Bob, can you please maybe look at
Speaker 6: this picture and see what you think it sounds?
Speaker 1: To me again.
Speaker 6: I'm going to go over this and it's difficult to
Speaker 6: understand and people don't think it's fair, But drainage works
Speaker 6: this way. The higher property diverts away from their property,
Speaker 6: the one below them has to divert away from their property,
Speaker 6: and it goes on and on and on unless the
Speaker 6: plan calls for a retention.
Speaker 1: There.
Speaker 6: If it calls for a retention, then the developer or
Speaker 6: the homeowner is responsible for putting in a retention pond
Speaker 6: or some kind of retention to slow down the flow.
Speaker 6: But without seeing the master drainage plan, we.
Speaker 1: Don't know what it is.
Speaker 6: It could be your responsibility, Dawn, and that's why a
Speaker 6: good call to Aurora might help. But let's let our
Speaker 6: expert look at it and see what they come up with.
Speaker 6: Three oh three seven to one, three eight two five five.
Speaker 6: Hi Tom Martinez here at three oh three seven to
Speaker 6: one three talks on three eight two five five. All right,
Speaker 6: Marika has a problem with Century Link. Marika, what's going
Speaker 6: on with you? Marika?
Speaker 12: So?
Speaker 3: Hello, So we have.
Speaker 24: Had no internet on our house since May second, and
Speaker 24: multiple calls pretty much every day, chat calls to Central Link.
Speaker 24: No resolution yet and it's been six weeks now.
Speaker 6: Six weeks? What has been going on for six weeks?
Speaker 6: Is it a complete outage?
Speaker 22: On?
Speaker 24: So what's been going on? On Friday?
Speaker 3: May second?
Speaker 24: There's some digging done on the neighborhood. We live in
Speaker 24: a rural area and buy another company and there's been
Speaker 24: a couple outages since, and we've been in communication with
Speaker 24: Centralank customer service.
Speaker 6: And so let me ask you this though, I want
Speaker 6: to ask you're calling about your mari Kay, you're calling
Speaker 6: about your service?
Speaker 1: Has it been out for six weeks straight?
Speaker 5: Correct?
Speaker 6: Six weeks? And what excuse do they have for that?
Speaker 6: What are they saying they're doing about it?
Speaker 24: So what's happening? They are sending a tech out Texas
Speaker 24: that there's a lot of Linds cup. They escalate the
Speaker 24: situation to cable crew. Cable crew usually we get a
Speaker 24: notification that there's an outage, at least that was what
Speaker 24: was happening at the beginning of the process, and then
Speaker 24: we get a notification that the outage has been resolved,
Speaker 24: and then.
Speaker 3: We're square one.
Speaker 24: Nobody communicates with us with us and we call back
Speaker 24: to a Central Link customer service which is not locally
Speaker 24: low CAD and we start from score one, send a
Speaker 24: kick out tech. Uh this that Kate always got outside
Speaker 24: of a house and send a cable crew and here
Speaker 24: we go again. And now lately in the past two
Speaker 24: weeks when we've been in communication with them, they have
Speaker 24: the appointment out, but appointment has been rescheduled multiple times.
Speaker 3: In the past.
Speaker 24: Let's say to the three weeks, and we had an
Speaker 24: appointment again today and it got rescheduled for next Tuesday.
Speaker 1: Okay. Now when they come out, do they ever fix it?
Speaker 6: Does it ever work for a little while and then
Speaker 6: go back out, or do they never fix it?
Speaker 15: They never fix it.
Speaker 24: We have not had an internet on our house since
Speaker 24: May second?
Speaker 1: Are they charging you every month?
Speaker 24: We actually, we actually stopped the auto charge on it
Speaker 24: our billing cycle okay cycle, and they refused to give
Speaker 24: any refund for us from May second to May seventh.
Speaker 24: They alkay, are allowed to give credit for our account.
Speaker 1: Tom, I have a couple of contacts there. I just
Speaker 1: need to get Marika's info and I'll try to help
Speaker 1: her out.
Speaker 7: Okay, it'll be let's do that today. But we can
Speaker 7: get rolling on it today.
Speaker 6: No, Sus, thank you very much. Yes, Sus does have
Speaker 6: some angels over there. We'll try to have them look
Speaker 6: it up. Marika, do your neighbors? Are your neighbors also out?
Speaker 24: Not anymore? They got they got fixed. Who I have
Speaker 24: talked to several weeks ago.
Speaker 1: But you're the only one on your block that's out.
Speaker 6: Yes, that's weird, that's weird. That's not a Century Link problem.
Speaker 6: Well it is, but it's near your house because all
Speaker 6: your neighbors have service, right, Yes, so.
Speaker 24: Apparently it's the line that is crossing the street. Again,
Speaker 24: we're living a rural area. All the neighbors.
Speaker 6: Lot now here. Let me explain something to you, though,
Speaker 6: let me explain something to you. I know you're not
Speaker 6: going to want to hear this. Well, we'll call Sentrylink
Speaker 6: and find out. But many times Centrylink is only responsible
Speaker 6: in the rural area because I've done subdivisions and they
Speaker 6: are responsible for the main line, but not the service
Speaker 6: line going to your house. It's called the last mile.
Speaker 6: It might be your responsibility. It might be your house
Speaker 6: that goes out and connects to the box.
Speaker 1: Now I'm not sure of that, but that could be
Speaker 1: an issue.
Speaker 6: I remember one time being out in the country and
Speaker 6: there was an issue with the line from my house
Speaker 6: to their what they called their their box or something
Speaker 6: on the street or their main line. And I was
Speaker 6: responsible for digging that up and repairing it. It wasn't
Speaker 6: centry Link. It depends. Are you in a subdivision where
Speaker 6: where you each have five acre lots? Yes, okay, it
Speaker 6: could be the way the developer did it was each
Speaker 6: house had its own service line, and the centry Link
Speaker 6: line is the only thing centry Link.
Speaker 1: Is responsible for. But we're gonna find out for you.
Speaker 6: Hold on three oh three seven one three talk seven
Speaker 6: one three eight two five five Frank Derand in real
Speaker 6: estate Man will do a valuation of your home to
Speaker 6: see what it will sell for in today's market. It's
Speaker 6: free of charge and comprehensive. Before you listen, you may
Speaker 6: want to wonder what will it sell for. You may
Speaker 6: want the exact figures. Well, he can't give you exact
Speaker 6: but he's damn close and listen to this. There is
Speaker 6: no obligation for this service. Three oh three nine two
Speaker 6: zero sixteen twenty two fran Rand the real estate Man
Speaker 6: dot com.
Speaker 1: Seven one three eight two five five.
Speaker 6: All right, somebody wants to know by text, where can
Speaker 6: I get a quality alternator for my two thousand and
Speaker 6: six cheap Wrangler TJ.
Speaker 1: What is my original scatary one? I don't know.
Speaker 6: I mean where they can go and get a dependable one.
Speaker 6: I don't know what they mean? What are what are
Speaker 6: the options for used parts? I mean they're still making
Speaker 6: new parts for two thousand and six.
Speaker 9: Right, yeah, rebuilt parts?
Speaker 7: Yeah, yeah, like starters and alternators, they're always rebuilt, right Kevin.
Speaker 9: Yes, they do make new ones as well, so there
Speaker 9: is a choice a lot of times.
Speaker 6: So where would you go if you had one in
Speaker 6: the shop, A two thousand and six cheap Wrangler.
Speaker 9: We use NAPA mostly because of the warranty that we
Speaker 9: have with them for you know, it's nationwide.
Speaker 12: Three.
Speaker 1: Do they still have different qualities?
Speaker 9: Yes, you can get more OE quality as opposed to
Speaker 9: their their store brand, which may be the exact same thing.
Speaker 9: You just don't know.
Speaker 7: Yeah, well, oh that's a good point. One just costs
Speaker 7: more better warranty.
Speaker 12: Yep.
Speaker 7: How about like price wise from let's say their their
Speaker 7: baseline to their nice.
Speaker 9: Times as much? Holy oh yeah, that could be a
Speaker 9: huge difference.
Speaker 6: Yeah, okay, so yeah, somebody else wants to know what
Speaker 6: you think about those those yards where you can go
Speaker 6: in and pull your own I mean that's again you
Speaker 6: don't pulling safe.
Speaker 22: Yeah.
Speaker 9: Hey, if you're looking for little parts though that they
Speaker 9: don't make anymore that don't wear out brackets and and
Speaker 9: you know, different different mounting things. I mean that's its
Speaker 9: ideal radios. Yeah, different radios. I mean there's guys, go
Speaker 9: you get five hundred dollars headlights for fifty bucks. You
Speaker 9: know some of these headlights?
Speaker 1: Oh really? Oh yeah, that's pretty cool. Where where's one
Speaker 1: in town?
Speaker 7: Near Montbella?
Speaker 9: There used to be a Yeah, that's a thirty second
Speaker 9: in Peoria something up that way. Yeah, okay, Broadway, and
Speaker 9: you know what seventy six Tom.
Speaker 7: Back in the day, I had a buddy in New
Speaker 7: Jersey that owned a big salvage yard. He still does,
Speaker 7: but they don't do this anymore. You would go in
Speaker 7: there and pay one hundred bucks and whatever you could
Speaker 7: carry out, that's what you had. So you could go
Speaker 7: in there on my door and take it out. But
Speaker 7: literally you had to carry it. You couldn't have a
Speaker 7: shopping cart. But think about that one hundred bucks whatever part.
Speaker 1: It's funny.
Speaker 6: One hundred bucks for everything you can carry out. Okay,
Speaker 6: let's talk to Greg, excuse me, Jack, Jack, you have
Speaker 6: an issue with a Tacoma gas intake.
Speaker 1: Now what does this means? You work with Sheridan? Are
Speaker 1: you familiar with this case? Kevin?
Speaker 6: What is it?
Speaker 4: No?
Speaker 7: I'm not sure?
Speaker 20: Yeah, Jack, keV, this is Jack.
Speaker 23: You worked on my blue Tacoma with three hundred and
Speaker 23: thirty two sousands.
Speaker 6: Oh yeah, yeah, yeah, yeah yeah, okay what yeah, three
Speaker 6: hundred and thirty two thousand miles.
Speaker 9: Yeah, it was just broke in.
Speaker 23: Yeah yeah, Kevin. It's like the Johnny Cast song Kevin,
Speaker 23: and is rebuilding my truck one piece of a time?
Speaker 6: My god, you really have over three hundred thousand miles
Speaker 6: on this tom That's not uncommon for a Tacoma or
Speaker 6: a Forerunner or a land Cruiser.
Speaker 7: There are you getting?
Speaker 6: Man?
Speaker 1: They're built really nice time or like they're like in
Speaker 1: a cult.
Speaker 21: Man.
Speaker 7: Follow I'm ready for the hailbop to fly over, and
Speaker 7: you guys try to jump on it.
Speaker 1: Anyway? So what what what can we do for you?
Speaker 20: So here's the deal.
Speaker 23: So recently I've been going to pump gas and when
Speaker 23: I put the nozzle in the tank to fill, as
Speaker 23: soon as I pull the trigger, it shuts right off.
Speaker 23: And it's it just started within the last few weeks.
Speaker 23: So finally I stopped by and talked to keV and
Speaker 23: brought it into his shop this week, and they had
Speaker 23: a couple of ideas, but neither of those ideas that.
Speaker 20: They had were indicated, so we just kind of left.
Speaker 1: It the way it is. And it sounds like a
Speaker 1: clog vent. Is it a clogged vent? Kevin?
Speaker 9: That's my first guess, yep.
Speaker 23: So here's the solution that I've figured out in the
Speaker 23: last two days since I saw you, guys.
Speaker 20: Every time I fill it up now, I twist the
Speaker 20: handle to.
Speaker 23: The side and slowly squeeze it and it keeps running
Speaker 23: and I just have to stand there and hold the thing.
Speaker 6: Why I don't understand that? And why are you nodding? Yes,
Speaker 6: Deputy d Oh.
Speaker 19: I've seen that happen before, not on my own vehicles,
Speaker 19: but I know two people that had the same issue.
Speaker 1: And Kevin's guests, well, well, what does curve turning it
Speaker 1: have to do with anything?
Speaker 9: Yeah, that part I don't.
Speaker 19: Own a stand, but Kevin's guests sounds like it should
Speaker 19: have been right on. Which is a clogged up vent?
Speaker 1: How do you clean those vents out? keV, or do
Speaker 1: you just run a new one.
Speaker 9: Either you take it apart and there's carbon, you know,
Speaker 9: maybe canister let loose a little bit and you got
Speaker 9: some debris. You just get it out of there.
Speaker 23: I thought, you guys look at all that, keV.
Speaker 12: I don't know.
Speaker 9: Yeah, I'm sure they you too, but that's yeah, I
Speaker 9: will have to get another list.
Speaker 6: How do you how do you even tell us clogged?
Speaker 6: How do you even tell us clogged? I mean, can
Speaker 6: you see it visually?
Speaker 9: Well, there's certain ways the air should be flowing, and
Speaker 9: you just blow through it and see if it is
Speaker 9: going through or not. Yeah, it's not scientific.
Speaker 23: Yeah, sideways though, it was just kind of an intuitive
Speaker 23: thing and I decided, well, what the heck, maybe if
Speaker 23: I twisted sideways, it gets better airflow and it's actually working.
Speaker 23: So you know, I think Isaiah said that your guys
Speaker 23: looked at that canister and said it was not full,
Speaker 23: that it was fine.
Speaker 9: Yeah, it was operational. Yeah, I don't know. I'll give
Speaker 9: it with Isaiah and see you you know, see what
Speaker 9: he's see what they came up with.
Speaker 7: The other thing that could be a big possibility with
Speaker 7: this guy, Jack, have you looked for a loose nut
Speaker 7: behind the wheel.
Speaker 11: Behind what Oh.
Speaker 6: God, Mark loves Mark loves using.
Speaker 20: That mean, who's he with the wheel on it?
Speaker 12: Oh?
Speaker 23: Yeah, the hoo'sy with the wheel? Yeah yeah, my trust
Speaker 23: got one of those.
Speaker 6: Now Mark has another one. He used to do all
Speaker 6: the time, that piss. Oh my god, it got so old.
Speaker 6: I can tell you where you got those shoes?
Speaker 7: Remember, Mark, how could anyone ever forget?
Speaker 1: Oh my god, he did?
Speaker 9: Remember.
Speaker 1: I got Marco Bendinelli. He's an attorney.
Speaker 7: In fact, he's the only attorney that's ever got three
Speaker 7: multi million dollar case wins in front of a jury,
Speaker 7: the actual wins in a three month period in Colorado.
Speaker 7: So very smart guy. I said, hey, I know where
Speaker 7: you got those shoes, and he goes, no, you don't
Speaker 7: you know he had some fancy shoes on. I said,
Speaker 7: you can't lie Italian shoes. Yeah, Italian shoes, of course, Marco.
Speaker 7: And he bet me lunch, because that's what I do.
Speaker 7: I bet people lunch. And I said, you got him
Speaker 7: on your feet, bam. So he owed me lunch.
Speaker 1: Yeah, two hours and Mark thought he was so clever.
Speaker 7: Hold on, two hours later in the show, I look
Speaker 7: over at Marco right where Suzanne is I go, man,
Speaker 7: that's a nice shirt.
Speaker 1: I bet I know where you got that shirt. He
Speaker 1: fell for it.
Speaker 6: Oh no again, Oh my god, don't say that. You're
Speaker 6: going to ruin his reputation.
Speaker 1: Anyway, Tacoma.
Speaker 6: I think that Dacoma still has a clog vent and
Speaker 6: I think by moving the handle sideways, he's simply letting
Speaker 6: more air in.
Speaker 1: That's all he's doing. We got just tricking it. Okay,
Speaker 1: Well let's take this break. We are more coming right up.
Speaker 7: Three zero three, Martina. Look we got another hour to go.
Speaker 7: We're kicking ass and taking names today. In fact, Deputy
Speaker 7: d you have an update. We had someone call in.
Speaker 7: Harold called in. He spent ninety nine dollars with a
Speaker 7: company called Top Shelf HVAC. And basically what happened was
Speaker 7: for that ninety nine bucks, once a year, they're supposed
Speaker 7: to come out and clean and flush and inspect the water.
Speaker 7: He same with the furnace, same with the air conditioner.
Speaker 7: A lot of these companies do it. A lot of
Speaker 7: companies we advertise do it. It's a great way to
Speaker 7: meet the customer, to be able to check out all
Speaker 7: their stuff and to have.
Speaker 1: The customer rely on you. I actually love the way
Speaker 1: that marketing works.
Speaker 7: In fact, I joked with Kevin, wouldn't it be great
Speaker 7: if people paid you one hundred bucks for you to
Speaker 7: inspect your car each other?
Speaker 1: Yeah, it's a it's a great deal.
Speaker 7: But he calls them up to come out and do
Speaker 7: his water heater, and because it's a takeless water heater,
Speaker 7: and I wish, I wish Deputy Bow was here. I
Speaker 7: would like a little clarity on what you do maintain
Speaker 7: on them. There's no tank, there's no tak so how
Speaker 7: do you flush it? But Deputy D called up over
Speaker 7: the top shelf. And by the way, when I looked
Speaker 7: them up, they had really good Uh they had good
Speaker 7: reviews on Google. They looked solid. I don't remember getting
Speaker 7: a complaint on them ever. So what'd you find out?
Speaker 7: Deputy D tell me it's good news.
Speaker 1: Yeah, market's really good news.
Speaker 9: And I agree.
Speaker 1: They're top shelf company.
Speaker 7: They have great reviews.
Speaker 19: When I called them, this lady answered the phone immediately,
Speaker 19: was very understanding, and I just got a couple of
Speaker 19: minutes ago, I got an email from them and they said, hey, look,
Speaker 19: we're very sorry to see Harold go, but in the
Speaker 19: interests of our commitment to excellent customer service. We're issuing
Speaker 19: a full refund and he should see the fund's return
Speaker 19: to his original payment method within three to five business days.
Speaker 19: So Man, Top Shelf is just a really great company
Speaker 19: to deal with.
Speaker 9: I love it.
Speaker 1: We have a disagreement with him.
Speaker 7: The only thing I would have liked more, The only
Speaker 7: thing I would have liked more if they agreed to
Speaker 7: go out and maintain it, because that is kind of
Speaker 7: what he paid for. But I agreed, Deputy D. Great
Speaker 7: job on that, all right, three three seven one three
Speaker 7: eight two five five. Hey, Kelly, I would like to know.
Speaker 7: I'm trying to think who you could call real quick
Speaker 7: on this. Maybe who Plumbline. I want to know. Get
Speaker 7: somebody on there from Plumbline. Tell them it's about maintenance
Speaker 7: on a water heater. I I just want to know
Speaker 7: at this point, like I'm curious too. I am so
Speaker 7: curious because they wanted an additional one hundred and twenty
Speaker 7: nine dollars, according to the caller, to do the flush
Speaker 7: on a on a takeless water heater. I don't even
Speaker 7: know what that means, but I do want to find out.
Speaker 7: Now we've got an issue with public storage. Hey, what's
Speaker 7: going on? Aaron and Greg and Adam. I promise we're
Speaker 7: going to get you guys looked up. Go ahead, eron,
Speaker 7: this is hello, Yes, sir, Hey, sir.
Speaker 12: I just want to thank you for helping me with
Speaker 12: that dog issue back a few months ago with the Chapa.
Speaker 12: Everything was resolved.
Speaker 1: Aaron, I have no idea what you're talking about.
Speaker 13: To you that serve, go ahead, but I just want
Speaker 13: to thank you and your team.
Speaker 22: But we're here today with a scam on public storage
Speaker 22: on Bellevue and Windemer.
Speaker 12: There are people that are rent and paying insurance. There's
Speaker 12: been water leaks over there. They're moving people out, and
Speaker 12: then there was three days the miction served on folks
Speaker 12: there that have claims and now they're like, you have
Speaker 12: until all their bills are paid. It's just not Wileyton.
Speaker 11: The public storage on Bellevue and Windemer.
Speaker 7: Aaron, do you have a unit there now?
Speaker 25: I do?
Speaker 12: I have some stuff store there?
Speaker 1: So you have some stuff store.
Speaker 7: When you say they're serving evictions, what kind of evictions
Speaker 7: are they serving?
Speaker 11: There's a letter on our.
Speaker 15: Door said you have three days to vacate.
Speaker 10: We just paid the bill, all right?
Speaker 7: Hold on a second, Hold on hold on, I got
Speaker 7: to put you on hold. I'm curious about the storage
Speaker 7: facility is going to be different when it comes to eviction.
Speaker 7: But are they saying there's only three days to get
Speaker 7: your property out? I'm very curious on that, and why
Speaker 7: so many different people everybody hold.
Speaker 2: On ripped off?
Speaker 12: You don't he.
Speaker 1: Suscess as can.
Speaker 2: Shooter's gonna help.
Speaker 1: Come man, this is the Troubleshooter Show.
Speaker 7: No John Martine, welcome my friends to the only show
Speaker 7: It's kind. We're here to solve problems, answer questions, take complaints.
Speaker 7: We have recouped over three hundred million dollars in cash,
Speaker 7: merchandise exchanges refunds directly due to this show. We try
Speaker 7: to get involved, which is nice before you get ripped off.
Speaker 7: But if you did get ripped off, if there's a
Speaker 7: bad contractor or a bad landlord or anything out there,
Speaker 7: I don't care. If it's a dentist, We've gone after
Speaker 7: attorney's denis, doctors, you name it. If you need help,
Speaker 7: you call three h three Martino. And it doesn't matter
Speaker 7: if we're live on error not because that number works
Speaker 7: all the time. Three zero TH's ree Martino. Friday's car Day.
Speaker 7: But that doesn't matter. We take every single question you have.
Speaker 7: We've got a problem with a starter coming up, an
Speaker 7: issue with a divorce, an issue with public service, and
Speaker 7: a lot more. Now I do want to introduce everybody
Speaker 7: in studio. Suzanne is to my left, and then we
Speaker 7: have Kevin kalk and shared an Auto Tech, Rod Greer
Speaker 7: and Bob Perry with JFR Cars. You got any questions
Speaker 7: on buying cars or at leases. Those guys know it.
Speaker 7: They've been with us for years upon years upon years.
Speaker 7: Here's the deal.
Speaker 1: We're gonna jump right back into Aaron. Aaron called up.
Speaker 7: He said he's got a problem with a very specific
Speaker 7: public storage company where there's water damage and apparently people
Speaker 7: are getting eviction notices. What did your eviction notice, say Aaron?
Speaker 7: What does it actually say?
Speaker 18: Do you have it?
Speaker 27: Oh?
Speaker 11: Yes, sir.
Speaker 22: It says that we're to have three days to akate
Speaker 22: and just that call. It says doesn't even say said
Speaker 22: if there's something in the terms of contract that we did.
Speaker 12: And I asked, we asked. My partner on business says
Speaker 12: they won't even tell us what the.
Speaker 22: Reason was for.
Speaker 7: We'll do you owe money?
Speaker 12: Tell you that no, we're paid up.
Speaker 7: Can I ask you something, Maren, and you promised to
Speaker 7: give me an honest answer.
Speaker 22: I have before, sir, Yes, sir, you guys have helped
Speaker 22: me in the past, and we're about in one to
Speaker 22: one go mister.
Speaker 7: Matino, Were you living there? No, sir, okay, so you've
Speaker 7: never spent the night in the unit?
Speaker 20: Absolutely not?
Speaker 9: Okay?
Speaker 1: Have you been there after hours? Maybe they saw you
Speaker 1: on camera?
Speaker 7: There must be In order for us to help you,
Speaker 7: you got to give me a little more information. In
Speaker 7: owner of a storage unit that has hundreds of different
Speaker 7: units doesn't decide to evict someone in three days that's
Speaker 7: fully paid up, unless if there's more to the story,
Speaker 7: Because if they did do that, it would be the
Speaker 7: worst business plan I have ever heard of in my life.
Speaker 12: Yeah, I'll all so sure with that.
Speaker 3: Okay, that's the worst business.
Speaker 11: Plan because they were asking us like, we could move
Speaker 11: you to another.
Speaker 20: Locker while we repair this one.
Speaker 7: Made Okay, that's fair enough, Aaron, Aaron. If they have
Speaker 7: to get in there and actually repair water lines or
Speaker 7: repair something, why not get your stuff moved and then
Speaker 7: move back into that unit. If who even really cares
Speaker 7: what unit you're in, long as they give you the
Speaker 7: same size unit.
Speaker 12: Right, Yeah, they just want us gone, and they were
Speaker 12: He says, well, we have a plan.
Speaker 7: We have a Aaron, you're talking really fast. You're talking
Speaker 7: very fast, so I really want to understand this. Did
Speaker 7: they offer to put you in another unit or do
Speaker 7: they just want you the hell out of there?
Speaker 11: They offered to push in another unit.
Speaker 1: Aaron, why wouldn't you take the Why wouldn't you take
Speaker 1: the other unit?
Speaker 12: We were gunning with it. We're on board.
Speaker 1: But then they said you have to get out.
Speaker 22: Yeah, she said she's going to bring us the paperwork
Speaker 22: to fill out our insurance claim and not a peak brummer,
Speaker 22: and then we go there yesterday.
Speaker 1: Let's call over there.
Speaker 7: Hold on, hey, here's what I want to do, Kelly,
Speaker 7: pick up, find out whoever her is, and let's call
Speaker 7: her and figure out what the hell's going on.
Speaker 1: I mean, if they're going to get a moved, I
Speaker 1: don't see the problem here.
Speaker 7: Maybe they could even help you move if whatever's going
Speaker 7: on wasn't caused by you guys. I mean, but I've
Speaker 7: got to get to the bottom of something here. I
Speaker 7: feel like I'm missing something big time. By the way,
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Speaker 7: been waiting the longest, Greg, what's going on with this
Speaker 7: two thousand and five jeep Wrangler.
Speaker 17: So it's my daughter's judiep And she would have started,
Speaker 17: it wouldn't start, But then the gauges all just went wild.
Speaker 18: And they just keep going.
Speaker 1: We just fluctuating back and forth in speedometer.
Speaker 7: Hey, Greg, speak up into your bluetooth a little better.
Speaker 7: But basically, so you're driving down the road, then all
Speaker 7: of a sudden it'll go wacko, this s pedometer everything.
Speaker 17: No, she never got it started, it wouldn't start, and
Speaker 17: then she took a key out in the meters.
Speaker 18: The pages are.
Speaker 11: All flipping around going all crazy.
Speaker 1: Well, I'll tell you this the good news. There's Kevin Cowkin.
Speaker 7: These guys can fix any electrical issue that I have
Speaker 7: ever heard of. Kevin, I mean, ask some questions.
Speaker 9: Well, the deeps there's a lot of different things, and
Speaker 9: there's a lot of times in the ignition there's a
Speaker 9: coupler that'll break, so you're you're actually not turning the key.
Speaker 9: The key's turning, but the insides aren't turning. It could
Speaker 9: be stuck on as well.
Speaker 1: And why would the gauges be going crazy?
Speaker 9: It's just a vaulted spike of some kind going on.
Speaker 9: I mean, it's a lot of things could be going So.
Speaker 7: Would that be as simple or could be as simple
Speaker 7: as the ignition switch.
Speaker 9: It's an ignition switch and a coupler that's in there
Speaker 9: is what it sounds like?
Speaker 11: Yeah, okay, is.
Speaker 9: It going through a self check on the gauges?
Speaker 14: Yeah?
Speaker 1: Greg, did it just happen?
Speaker 3: You would have happened a long time ago once, But
Speaker 3: it just.
Speaker 1: Does that make sense to that coupler kind.
Speaker 9: Of breaks over to breaks? Wouldn't be twice?
Speaker 1: Well, you can get it towed into them and I guarantee.
Speaker 9: They'll fix it up.
Speaker 5: Okay, sounds good.
Speaker 7: It sounds like it's not that big of a deal,
Speaker 7: and you're not right off now. I don't think it is,
Speaker 7: no man, so you should check him out. Greg shared
Speaker 7: an auto tech man. Thanks for the call, Broth. Three
Speaker 7: oh three seven one three eight two five five one
Speaker 7: line open. Who's up here next? Aaron? Nope, Aaron. We
Speaker 7: can free Aerin up until Kelly. We can free him
Speaker 7: up until we talk someone at public service. Greg and Adam,
Speaker 7: what's up with you?
Speaker 11: Hey, good afternoon.
Speaker 12: Mark.
Speaker 27: Hope's doing well with Tom. I'm sorry to hear he's
Speaker 27: out dealing with what he's dealing with. But thanks for
Speaker 27: your time.
Speaker 20: I have a question.
Speaker 27: From what I understand, I need to petition the courts
Speaker 27: for a signature. We're trying to get some property transferred
Speaker 27: and between my dad and mom, and my dad's trying
Speaker 27: to transferred over to me, but my mom and my
Speaker 27: dad are divorced about twenty or so years ago, and
Speaker 27: the title company saying we need to petition the court
Speaker 27: for them to sign on my mom's behalf because she
Speaker 27: pretty much refuses to sign. I just want to know
Speaker 27: because they don't know how to go about that process
Speaker 27: or do I need to have an attorney to do that?
Speaker 7: Well, I want to know what I can do. I
Speaker 7: want to know how this situation arose, what happened. I mean,
Speaker 7: give me a little background here. What kind of property
Speaker 7: is it?
Speaker 27: Yeah, it's a timeshare property. And back in two thousand
Speaker 27: and five, it was determined in the divorce that my
Speaker 27: dad would get the timeshare and deal with them.
Speaker 7: And that's literally, Adam Adam, that's literally in the decree.
Speaker 7: And was that done as like he wanted it or
Speaker 7: he didn't want it, but agreed to get it handled
Speaker 7: to get her off of the timeshare deed or whatever
Speaker 7: it is.
Speaker 5: Now in the.
Speaker 27: Divorce, it was agreed that my dad would handle them
Speaker 27: all and take care of them and use them, and
Speaker 27: my mom could never afford them, so he didn't want
Speaker 27: to lose them. So he's been taking care of things
Speaker 27: past twenty five or some years now.
Speaker 7: He wants to Now he wants to give you the time.
Speaker 27: Share, correct, and we've we've had great value out of it.
Speaker 7: It's I'm not yeah, I'm not going to get into that.
Speaker 7: I get it, I get it. You want the time
Speaker 7: Share that's fine. I'm not going to tell you. I'm
Speaker 7: not going to tell you it's the worst thing in
Speaker 7: the world. But I get where we're going. So but
Speaker 7: wait a second. Your mom will because they bought it together.
Speaker 7: Your mom's I'm the deed and she won't sign off
Speaker 7: on it.
Speaker 11: Yeah, we forgot to clean this up back in two
Speaker 11: thousand and five.
Speaker 7: All right, hold on a second, let's take this break.
Speaker 7: I know who can answer this. I don't know why
Speaker 7: you would have to well, hold on, hold on, just
Speaker 7: hold tight. Hey, Kelly, believe it or not. Do you
Speaker 7: know who I'm going to ask you to get on
Speaker 7: finn Law group. I want to get Michael Finn on
Speaker 7: three oh three seven one three A two five five.
Speaker 7: Everybody hold tight. That's an interesting that's an interesting ordeal.
Speaker 7: My first gut was family law. But then I started thinking,
Speaker 7: this is already in the decree. I understand they're saying
Speaker 7: you got to petition the court to basically make her
Speaker 7: sign it. But I think there might be a quicker
Speaker 7: way because it is a timeshare. Everybody hold tight, including
Speaker 7: Aaron and Alex three zero three Martino, what were you saying, Susanne?
Speaker 7: I kind of missed you there.
Speaker 1: Well, well, Aaron with the public storage, it's you. He
Speaker 1: sent the notice.
Speaker 7: I was going to read, I don't care about to
Speaker 7: notice it at this point, but what okay, hold on,
Speaker 7: I'll have you do that. Let me bring up Bob
Speaker 7: Logan though it says, oh, sorry, okay, Bob Logan's with
Speaker 7: plumb Line services. Bob, we had we had someone call up.
Speaker 7: It wasn't about Plumbline, but they spent ninety nine dollars
Speaker 7: a year to get three services from one of your competitors.
Speaker 7: So for that price, and you guys have something very similar.
Speaker 7: A lot of companies do. So once a year they
Speaker 7: were going to come out clean the air conditioner, or
Speaker 7: not clean it, but come out and make sure it's
Speaker 7: in good running shape before you turn it on, check
Speaker 7: out the furnace, and then drain and flush the water
Speaker 7: heater once a year. So it was kind of like
Speaker 7: a club membership. You follow me so far right.
Speaker 25: Yes, we call that our VIP plan. Similar.
Speaker 7: Yep, very similar. And I know a lot of people
Speaker 7: that have yours are very happy. And here's what happened
Speaker 7: with this company. Though the technician showed up to do
Speaker 7: the water heater. When he showed up, he goes, oh,
Speaker 7: that's tankless. That's going to cost you an additional one
Speaker 7: hundred and twenty nine or one hundred and ninety nine.
Speaker 1: Or whatever it is.
Speaker 7: So the guy was upset and he sent us over
Speaker 7: all the literature, and sure enough, the literature doesn't say
Speaker 7: including their website, it doesn't say anything about tankless versus
Speaker 7: not tankless or anything like that. But the company stepped
Speaker 7: up and just simply refunded him the money. But then
Speaker 7: the question became, because I'm looking at Kevin Cockin and
Speaker 7: other people in the room, I'm going tankless.
Speaker 1: What the heck do you even flush on a tank?
Speaker 18: List?
Speaker 1: What is there to flush?
Speaker 7: So tell me what you know about it.
Speaker 25: Yeah, So, first of all, it sounds like a company
Speaker 25: whoever it was, did the right thing.
Speaker 7: They did, But.
Speaker 25: So they are two different processes. So with a with
Speaker 25: a regular tank water heater, you're simply opening up the
Speaker 25: drain valve on the bottom of the water heater and
Speaker 25: flowing water through it and allowing the sediment and calcium
Speaker 25: or you know, bacteria everything to flush out. And and
Speaker 25: that's all there is to a tank. A normal tank.
Speaker 7: Yeah, you literally open the little nozzle you drain it,
Speaker 7: and then you're saying somehow you add water to it
Speaker 7: and just flush out to debris at the bottom.
Speaker 9: I get it.
Speaker 25: Exactly, pretty simple process. Now for homeowners to try to
Speaker 25: do this, I would I would caution them because if
Speaker 25: they haven't done it in a while, those valves you
Speaker 25: open them up flush, you can't get them closed again.
Speaker 25: Yeah yeah, yeah, So be careful if you if you're
Speaker 25: trying this at home.
Speaker 7: But yeah, good, good point.
Speaker 25: With a tank list, you have to hook it up
Speaker 25: to a pump, use a descaling solution, and you let
Speaker 25: this descaling solution pump through the system for about thirty
Speaker 25: to forty five minutes. So it's a it's an entirely
Speaker 25: different process. So it's not unusual.
Speaker 7: It's almost like on a car, like a cooling system flush.
Speaker 7: You're literally hooking up a machine that's flushing at bob.
Speaker 25: Yeah, that's exactly right. And so so it's not uncommon,
Speaker 25: uncommon for that kind of flush to cost more three,
Speaker 25: four or even five times as much.
Speaker 7: I got you.
Speaker 1: So when okay, well let me just come out and
Speaker 1: ask you this.
Speaker 7: When you guys sell a club membership, does it include
Speaker 7: that on the water heater, the flush on a on
Speaker 7: a tanked water heater.
Speaker 25: It doesn't unless it's specified as such. So our club
Speaker 25: membership is a little a little bit different. It's kind
Speaker 25: of a menu option. But so it would specify a
Speaker 25: tank list versus a tank got any anything that is
Speaker 25: unique in their home. If you have a water treatment system,
Speaker 25: that's not part of the normal club membership.
Speaker 7: Oh okay, but you guys, if someone wanted into your club,
Speaker 7: you guys, Yeah, I like that though. It's ala carte,
Speaker 7: So you guys would go out there see what they
Speaker 7: have going and then come up with the package that's
Speaker 7: right for them. Then they'd get all the discounts, they'd
Speaker 7: get the emergency service and everything else.
Speaker 1: But they can kind of pick and choose some of
Speaker 1: the stuff.
Speaker 25: Yeah, And so our basic plane covers you know, ninety
Speaker 25: five percent of the homes out there, which would be
Speaker 25: an annual service on your furnace and air conditioning system.
Speaker 25: You get priority service. You never pay a minimum service fee,
Speaker 25: a trip chard nice, you don't pay them after hours
Speaker 25: emergency fee. You get discounts in all of our services
Speaker 25: and projects. So it's kind of an all inclusive type deal.
Speaker 7: Love it now.
Speaker 25: The water heater flush and fills, electrical checks and things
Speaker 25: like that. Those are all the cards you can add
Speaker 25: excellent and sometimes for VIPs, depending on the time of year,
Speaker 25: like maybe Electrial Safety month, we might throw something out
Speaker 25: there for them that we wouldn't do for a non VIP, So.
Speaker 7: You basically would email them or reach out to them
Speaker 7: and say, hey, because you're a VIP and been with us,
Speaker 7: we're going to go ahead and do this for you
Speaker 7: in this month or whatever it is.
Speaker 25: That's right, and we do that quite often.
Speaker 7: I love it, man, So anybody out there you want
Speaker 7: to find more about that, Bob, I really do appreciate
Speaker 7: you coming on with that. I'm just scratching my head
Speaker 7: going I don't even know how you flush the take list.
Speaker 7: I appreciate the information. That's Bob Logan, owner of Plumbline
Speaker 7: Services dot com. If you're interested in their VI package
Speaker 7: VIP package, you should reach out. They have done a
Speaker 7: ton of work for me over the years. They're just
Speaker 7: super really good guys. And then if there is an emergency,
Speaker 7: you're going to know who to call. You're not gonna
Speaker 7: have to pay some of those fees that other people
Speaker 7: have to pay. It's well worth the club price. I
Speaker 7: mean just taking the air conditioner and taking the furnace
Speaker 7: each year, You're not going to get a better deal. Now,
Speaker 7: I'm going to go to a second expert. Michael finn
Speaker 7: Is on the line. Hey Mike, how is the fin
Speaker 7: Law Group doing?
Speaker 1: Sir, Well, we're.
Speaker 18: Doing pretty good. Business is always seems to be there.
Speaker 18: There's a lot of people that we let.
Speaker 7: Their timeshare purchase. Well, I got one on here. Now,
Speaker 7: I got one on here. Now, you're not gonna believe this.
Speaker 7: He wants the time share, but I'm not going to
Speaker 7: get into that aspect with it. Here's the quick story.
Speaker 7: His parents got divorced, like twenty five years ago. In
Speaker 7: the decree, the dad wanted the time share. The timeshare
Speaker 7: was purchased by mother and father. They get divorced in
Speaker 7: the decree and it's literally in there. Dad gets it
Speaker 7: now twenty five years later, wants to give it to
Speaker 7: our caller, Adam, and Adam does want it.
Speaker 21: Now.
Speaker 7: The problem is because when they bought it together, I
Speaker 7: assume they're both on whatever paperwork.
Speaker 1: There is what they're.
Speaker 7: Telling Adam, and I'm going to lock you in and
Speaker 7: bring them up. They're telling Adam that someone needs to
Speaker 7: petition the court in order to get this done. So
Speaker 7: my first instinct was to call a family law attorney
Speaker 7: that we know very well. But then I started thinking,
Speaker 7: Mike deals with generally speaking, keeping people out or getting
Speaker 7: amount of time shares. But if can you help out
Speaker 7: in this aspect, or do you have any advice for him?
Speaker 7: Or should I get a family law attorney?
Speaker 18: On, well, it's gonna be you probably should get a
Speaker 18: family law attorney. It's going to be expensive, and based
Speaker 18: on what I project is the resale value of that
Speaker 18: time share, I think he'd be better off walking away.
Speaker 13: But that's not what the client wants. The client wants it,
Speaker 13: and what has happened is that the.
Speaker 18: Divorce decree from many years ago between mom and dad
Speaker 18: has never been honored by the and.
Speaker 1: That's why he needs to petition.
Speaker 7: That's why he'd have to petition the court to either
Speaker 7: make the mother who is still alive, isn't that correct, Adam,
Speaker 7: she is alive, to.
Speaker 1: Force her to sign it.
Speaker 7: Either they'd either force her to sign it or basically say,
Speaker 7: because it's in the in the decree and she's unwilling
Speaker 7: to sign it, or we can't find it.
Speaker 1: The judge themselves would basically do it.
Speaker 18: They had him based upon the cost that's going to
Speaker 18: be involved in doing this.
Speaker 1: It's you.
Speaker 18: If you do a little research about this value of
Speaker 18: the timeshare that you want to acquire, you may determine
Speaker 18: that the cost of acquiring it because of the glitch,
Speaker 18: the probate glitch, you may determine that the cost makes
Speaker 18: the problem a lot more expensive than the value of
Speaker 18: the time.
Speaker 1: Yeah, and we can get where was that decrease signed, Adam?
Speaker 7: What county?
Speaker 1: Was it Colorado? Or where is it?
Speaker 20: Yeah?
Speaker 27: Colorado, Rappo County. So is this something I have to
Speaker 27: have an attorney for in order to petition that?
Speaker 7: Well, now what I'm going to do, Well, hold on,
Speaker 7: I'm going to put you back on old I want
Speaker 7: Bonnie Shields or Harris Law firm.
Speaker 9: Why not just offer her a thousand bucks to sign it?
Speaker 1: Well, he's saying she's simply not guess sign it.
Speaker 9: Well, maybe she will, I don't know.
Speaker 1: But but Mike, I know, it's so weird.
Speaker 7: Out of every call I've had, this guy does want it.
Speaker 7: He probably grew up there man going to it with
Speaker 7: his dad. But we're going to see what the cost is.
Speaker 7: But typically when we call you. It's hey, this guy
Speaker 7: needs help getting out. You know what you made me
Speaker 7: think of just saying that to you. There's a national
Speaker 7: commercial and I can't think of the guy's name, but
Speaker 7: it drives me crazy. The commercial goes something like this.
Speaker 7: He goes, this is so and so, and I sold
Speaker 7: time shares for twenty years and now I feel bad
Speaker 7: about selling them. So now call me up and I
Speaker 7: can get you out of the time share. I'm thinking,
Speaker 7: think about this. This guy screwed over all these people
Speaker 7: selling it. Now he's reaching out to the same fish,
Speaker 7: the same fish in the same pond, and trying to
Speaker 7: get them on the other end.
Speaker 1: Have you heard these spots, Mike.
Speaker 18: Well, boy, you are appreaching to the choir of my friends.
Speaker 1: It's nuts, man.
Speaker 7: The guy goes, it's like, okay, it's like I mug you.
Speaker 7: I mug you everybody in this room. I go out
Speaker 7: and steal your wallet. Then I try to sell you protection.
Speaker 7: It's like a shakedown from the mob.
Speaker 18: At least the guy is honest. Most of the time,
Speaker 18: they're not honest enough to admit that they were one
Speaker 18: of the bad guys trying to switch hats. At lest
Speaker 18: least this guy is honest about what he's doing. Yeah, yes,
Speaker 18: it's kind of a joke because we don't care much
Speaker 18: for a extra companies, as you probably are aware of course,
Speaker 18: and we tell people, hey, these are just former timeshare
Speaker 18: salesmen who think that you've made a bad decision and
Speaker 18: they're hoping you're going to make another bad decision.
Speaker 7: Yeah they are. They're gonna end up, they end up.
Speaker 7: I got a hold on, Mike. I mean, I'm going
Speaker 7: to talk about you, but I do appreciate you coming on.
Speaker 7: But Mike Finn the Finn Law Group. And here's what
Speaker 7: I love about these guys. Anybody that wants out of
Speaker 7: a timeshare call them up. They're going to talk to
Speaker 7: you for free. They'll give you a good idea some
Speaker 7: of them. Some of them you get out with for
Speaker 7: almost nothing. Other ones are hard to get out of.
Speaker 7: But they're gonna give you an upfront price on it
Speaker 7: and tell you how it works. They have all the
Speaker 7: connections to all these places Hilton and all these ones
Speaker 7: in Mexico and Florida and Hawaii.
Speaker 1: It doesn't matter who it is you call these guys.
Speaker 7: The easiest way is Finnlow do com f I N
Speaker 7: N finn Lawgroup dot com.
Speaker 1: They'll give you all the information, but everybody holds tight.
Speaker 1: I got to take this break.
Speaker 7: Thanks Mike three zero three Martino. We got a lot
Speaker 7: cooking in the background, so we're going to try to
Speaker 7: get to everything here. We're trying to get a hold
Speaker 7: of the GM over at that public service and Suzanne,
Speaker 7: public storage or public service, I'm sure a pub storge. Yeah,
Speaker 7: for the third time, public service. I'm kidding public storage.
Speaker 16: So I actually finally was able to connect with someone
Speaker 16: oh nice who will not go on air, and referred
Speaker 16: me to their legal offices at headquarters in California.
Speaker 9: Yeah.
Speaker 7: Well, if we look at the notice that he got
Speaker 7: and I'll have Suzanne read that here in a minute.
Speaker 7: But basically they're they're getting rid of them for cause
Speaker 7: what I've been trying to figure out. And I'll ask
Speaker 7: you real quick airon what is the cause you're acting
Speaker 7: like that. You guys did nothing. They have some kind
Speaker 7: of cause.
Speaker 21: What was it?
Speaker 11: I would like to know that myself, because you've asked.
Speaker 7: Yeah, okay, well we got a message they say, talk
Speaker 7: to our legal department. I'm going to actually have Suzanne
Speaker 7: read that letter when she comes back in she's reaching
Speaker 7: out to somebody as well over there, uh, to see
Speaker 7: what's going on. Now, next is going to be Alex Alex,
Speaker 7: what is your question?
Speaker 12: Hey?
Speaker 28: Last week you guys had a topic regarding preserving video
Speaker 28: for evidence. So how can I do that if I
Speaker 28: don't have a lawyer where the lawyer could send out
Speaker 28: a letter to the other party.
Speaker 7: Well, you would send a letter out to the other party.
Speaker 7: Do you know who the party is? I mean, are
Speaker 7: you part of the action?
Speaker 28: Yes, I just I got a court date and I
Speaker 28: wanted to there's some video evidence and I wanted the
Speaker 28: other party to preserve that video. I you know, when
Speaker 28: you mentioned lawyers, you know that you know that pretty
Speaker 28: much when you get a letter from a lawyer.
Speaker 11: I mean, that's, you know, pretty serious.
Speaker 28: But I didn't know if I was to send them
Speaker 28: a letter. I mean, are they going to play dumb?
Speaker 7: I mean, well, you've got to basically ask them. You
Speaker 7: got to ask them to actually preserve your rights. I mean,
Speaker 7: that's exactly what you got to do, and then give
Speaker 7: notice to them. I would do it by registered mail.
Speaker 7: You might also do it by other means like email
Speaker 7: or non registered mail, but you definitely want to do it,
Speaker 7: and you basically got to point to a case and
Speaker 7: basically say you need to preserve this evidence, and here's
Speaker 7: the case number in the county it's in and this
Speaker 7: is notice. You can probably find something right on Google
Speaker 7: saying how.
Speaker 14: To do it.
Speaker 11: Okay, that'll work, Thank you very much.
Speaker 7: You're welcome.
Speaker 14: Man.
Speaker 1: I mean it's it's definitely possible.
Speaker 9: Could he get a subpoena on his own.
Speaker 7: Yeah, you could do anything on your own if you
Speaker 7: figure out how to do Yeah. I mean, not having
Speaker 7: an attorney is kind of crazy. So in fact, we
Speaker 7: just had someone that asked us to preserve evidence on something.
Speaker 7: I don't have it up right now. Yeah, yeah, I
Speaker 7: don't want to talk about it. But from twenty nineteen, yes, yeah.
Speaker 7: And it's like he's like, hey, you guys had so
Speaker 7: and so on your show in twenty nineteen, you need
Speaker 7: to preserve that.
Speaker 1: It's like, well, first of all, we.
Speaker 7: Have no idea, no date, no time, no nothing, So
Speaker 7: we have no idea what he's talking about. But let's
Speaker 7: say he did, and let's say we did have a
Speaker 7: copy of it on podcast or something. We would preserve it.
Speaker 7: That's not a big deal. We don't care. So but
Speaker 7: he actually, I think was doing it pro se as well.
Speaker 7: I forget to notice, but I think he did it himself.
Speaker 7: So that's kind of where I was going with that story. Now,
Speaker 7: what is going on John, with the sale of this Lexus.
Speaker 26: H I purchased Axis fifty Lexus out of ann Arbor, Michigan,
Speaker 26: and it arrived on the carrier a few days ago.
Speaker 26: But the passenger side had a bi old scratch down
Speaker 26: the side of it.
Speaker 9: Hey, was it new?
Speaker 7: Was it used?
Speaker 1: Who you purchase it from?
Speaker 25: From?
Speaker 26: Jermaine Lexus? It had three miles long, so.
Speaker 7: Okay, so it's brand new and it showed up. Hey,
Speaker 7: jfr cars. You guys ship cars all over the world,
Speaker 7: and I am sure at some point you guys have
Speaker 7: shipped a new car or a used car or whatever
Speaker 7: car and it showed up scratched. Wouldn't that typically be
Speaker 7: something that the carrier? I mean, I don't think it
Speaker 7: would be John's issue.
Speaker 9: You have to first find out where it's from. And
Speaker 9: if the shipper took pictures at pickup.
Speaker 7: Yeah, what's the shipper, say, John? When he showed up
Speaker 7: and there's this big scratch? Did you see it while
Speaker 7: he was still there?
Speaker 14: No?
Speaker 26: Because I was at work and my wife was at home.
Speaker 7: Oh guys, okay, I see what's going on. And she
Speaker 7: signed off it was in good condition.
Speaker 1: Yeah, but it's evident and.
Speaker 25: It was take a video off.
Speaker 26: She did take a video with the guy there of
Speaker 26: the whole car.
Speaker 1: Does the video show it?
Speaker 25: Yeah?
Speaker 1: Oh so the video shows a scratch, but she signed
Speaker 1: off that she is it still on the car? Is
Speaker 1: she with the driver in the video?
Speaker 26: Well, yeah, you can hear him that because he's trying
Speaker 26: to like she almost she told you know, honestly, I
Speaker 26: think it's the carrier because it had wax on parts
Speaker 26: of work and scratch, like they tried to hide it
Speaker 26: or something.
Speaker 7: Yeah. What I'm asking though, John is in this video.
Speaker 7: It's so great she took the video. I mean it's great.
Speaker 1: I understand she signed saying it showed up in good condition.
Speaker 7: But my god, right there before she signed or right
Speaker 7: after she signed with the driver of the truck, there's
Speaker 7: evidence there's a scratch on there. So, I mean, there
Speaker 7: is this thing called reality. So when you talk to
Speaker 7: the company now, the shipper, what do they say. Do
Speaker 7: they just simply say, oh, no, you signed off on it.
Speaker 26: Well, the Jermaine Lexus is dealing with the shipper, and
Speaker 26: I'm kind of I'm trying to figure out what I
Speaker 26: need to do next because I took it to this
Speaker 26: body shop Nylands. It's an authorized Lexus shop. Yeah, and
Speaker 26: have them look at it, and they're talking. They think
Speaker 26: they can buff out like the two doors in the
Speaker 26: rear corner, but the front fender. He's thinking it's going
Speaker 26: to be repainted. Yeah, and it's and if that's the case,
Speaker 26: it's going to have a bad car fax. They're saying,
Speaker 26: because they got to take the fender off.
Speaker 1: Well, I don't think that's gonna matter.
Speaker 7: Listen, man, I understand you're going to get some kind
Speaker 7: of diminishment to it through the car fax.
Speaker 1: It will be diminished a little bit.
Speaker 7: But when people look at it and it was just painted,
Speaker 7: I mean, that is a pretty That's probably the best
Speaker 7: answer you could possibly have.
Speaker 1: Guys, would you agree with that?
Speaker 20: Yeah?
Speaker 8: I mean I would say probably more than half of
Speaker 8: cars now have a minor accident on a car fax,
Speaker 8: which could be hal.
Speaker 1: I don't even think this would be a minor accident.
Speaker 1: Just yeah, yeah, but it doesn't really affect him anymore.
Speaker 7: Aaron, you could actually go after the shipper, or you
Speaker 7: could go after the dealership for that diminished value if
Speaker 7: they don't want to let you out of the deal.
Speaker 7: I mean, there's so many different ways you could do this.
Speaker 7: I assume you want to keep the car.
Speaker 26: Well, I'm doing a little better what you guys are saying,
Speaker 26: but I because I know it's got a.
Speaker 5: Bad car back.
Speaker 1: Yeah, you know what I would like to talk to you.
Speaker 7: Here's the problem. We are running up against a real clock.
Speaker 7: Meaning hold on. I got to put you on hold
Speaker 7: no matter what. But I would like this guy to
Speaker 7: call Petty details. So, Kelly, do me a favor. I
Speaker 7: would generally do this on the air because diminished value
Speaker 7: is such a great topic. A lot of people get
Speaker 7: screwed all the time when someone hits them, when someone
Speaker 7: runs into their car, they get screwed big time. That's
Speaker 7: why I like having Petty on. But what I want
Speaker 7: you to do, John is call up Petty. She's going
Speaker 7: to give you the number they're gonna answer, and tell
Speaker 7: him the story and ask him his thoughts on the
Speaker 7: diminished value. Is it worth one hundred dollars? Is it
Speaker 7: worth five thousand dollars? Let's get a reality on how
Speaker 7: much painting that fender on a brand new vehicle is
Speaker 7: going to bring and then we'll pick it up Monday.
Speaker 7: Everybody hold tight, and that includes you, Wayne. I should
Speaker 7: have time for you. Tuzan's actually helping someone off air.
Speaker 7: The poor guy. He's got to put his dog down.
Speaker 7: He's got some questions, said, the dog doesn't it's just
Speaker 7: not walking. So anyhow, I got her handling that off air.
Speaker 7: I wanted to thank you guys for coming in. I
Speaker 7: had a text sourcing cars. We didn't talk about this,
Speaker 7: but this is what these guys do at JFR Cars
Speaker 7: JFR cars dot com. If you want a new Honda, new, Toyota,
Speaker 7: new anything, these guys can get you a great price
Speaker 7: on it, so you don't have to go out and
Speaker 7: do the old walk away and the negotiations. They're gonna
Speaker 7: get you the best price and save you time, get
Speaker 7: the car delivered right to your house or however you
Speaker 7: want to do that. Or if you're looking for a
Speaker 7: used car, they can source the used car. Or if
Speaker 7: you're selling a car and don't want to have to
Speaker 7: deal showing up with people in the middle of the
Speaker 7: night at the Walmart parking lot, these guys can actually
Speaker 7: sell the car for you.
Speaker 1: How do you guys do it with selling? Will do
Speaker 1: a consignment period?
Speaker 20: You could?
Speaker 1: Yeah, that's what I mean.
Speaker 7: You do a consignment. When it sells, you get paid
Speaker 7: your percentage and they get the big one.
Speaker 14: Right.
Speaker 9: We'll handle everything and keep everything in our house.
Speaker 1: And here's what people don't realize.
Speaker 7: If jrcars dot com do it, you open up your
Speaker 7: sales to a million people because they can do the financing.
Speaker 7: You're not going to be able to give some guy financing.
Speaker 7: They will open up the sale of your vehicle to
Speaker 7: multiple people.
Speaker 1: Because of financing.
Speaker 7: Kevin Cokin shared an Auto Tech thank you. As always,
Speaker 7: we're going to be back here Monday solving problems, answering questions,
Speaker 7: and taking complaints.
Speaker 4: Follow Tom Martino at Real Tom Martino and stay connected
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