WEBVTT 1 00:00:00.400 --> 00:00:05.879 Yea ripped up. 2 00:00:07.320 --> 00:00:10.359 Need advice so you don't have. 3 00:00:12.560 --> 00:00:13.880 Come run into. 4 00:00:13.759 --> 00:00:17.559 A status as we can shoot. That's gonna help. 5 00:00:17.839 --> 00:00:20.079 Come man Dix. 6 00:00:20.320 --> 00:00:24.719 He is the Troubleshooter Show. No Tom Martine. 7 00:00:25.039 --> 00:00:26.399 Hey, hey, hey, hey. 8 00:00:26.280 --> 00:00:27.519 Hey, welcome to the show. 9 00:00:27.600 --> 00:00:30.480 Here to help you solve problems, to answer questions, take complaints. 10 00:00:30.760 --> 00:00:33.560 This is car Day Today, We're gonna have some fun. 11 00:00:33.960 --> 00:00:35.200 We got people in the house. 12 00:00:35.280 --> 00:00:37.759 Let me bring up the for those streaming, I'll bring 13 00:00:37.840 --> 00:00:40.200 up the studio and we have with us. 14 00:00:40.280 --> 00:00:42.119 Let me just bring that up here. Here we go. 15 00:00:42.479 --> 00:00:45.719 We have a major, Mark Major and Sues. As usual, 16 00:00:45.840 --> 00:00:48.399 we have Kevin Colkin, Bob Perry, which is a he 17 00:00:48.520 --> 00:00:52.719 is a leasing expert with JFR Cars, along with Rod 18 00:00:52.759 --> 00:00:54.000 Greer with JFR Cars. 19 00:00:54.000 --> 00:00:55.320 We love having these people on. 20 00:00:55.719 --> 00:00:59.560 I love talking leasing because in today's world, instead of 21 00:00:59.600 --> 00:01:01.320 tying up a bunch of capital, if you know how 22 00:01:01.320 --> 00:01:03.399 many miles you're going to drive and how much you're 23 00:01:03.399 --> 00:01:05.920 going to use on a car, then you just pay 24 00:01:05.959 --> 00:01:07.079 for the part of the car. 25 00:01:06.959 --> 00:01:07.879 You're going to use. 26 00:01:08.319 --> 00:01:10.200 Again, it's one of the first times in my life 27 00:01:10.239 --> 00:01:13.079 I ever really thought that because I can predict my 28 00:01:13.159 --> 00:01:16.640 mileage now for high mileage people I would argue, you 29 00:01:16.719 --> 00:01:20.480 may not want to go with the lease. And Mark's 30 00:01:20.480 --> 00:01:24.000 always paid cash for cars like I have, and he 31 00:01:24.120 --> 00:01:26.599 sells them at a certain time and makes back a 32 00:01:26.599 --> 00:01:29.599 lot of his money, and he doesn't necessarily believe in 33 00:01:29.640 --> 00:01:29.959 the lease. 34 00:01:30.599 --> 00:01:33.599 Am I quoting you correctly, Mark or not? Purely based 35 00:01:33.599 --> 00:01:34.319 on mileage? 36 00:01:34.319 --> 00:01:37.079 Man? And the one thing I will say every Honday, 37 00:01:37.120 --> 00:01:39.040 I have done great with because I'll sell. 38 00:01:38.920 --> 00:01:40.680 It when it's still bumper to bumper. 39 00:01:40.920 --> 00:01:43.359 It'll end up cost me maybe a couple hundred bucks 40 00:01:43.359 --> 00:01:44.840 a month for the time I owned it. 41 00:01:45.359 --> 00:01:48.040 But with Tesla's forget about. 42 00:01:47.799 --> 00:01:50.879 It, man, With Tesla's I'm not gonna be You either 43 00:01:50.920 --> 00:01:52.959 want to drive a Tesla because you want to drive 44 00:01:53.000 --> 00:01:55.840 a Tesla. You don't drive a Tesla to try to 45 00:01:55.840 --> 00:01:57.680 make or recoup any money back. 46 00:01:57.959 --> 00:01:59.400 No way. 47 00:01:59.719 --> 00:02:04.560 Yeah, that's why I think Tesla to lease. But I 48 00:02:04.599 --> 00:02:06.799 think that's why it would be great to lease, because 49 00:02:06.840 --> 00:02:08.840 you're not taking the risk of depreciation. 50 00:02:08.960 --> 00:02:12.479 But to right, Bob, Susanna and I put thirty thousand 51 00:02:12.599 --> 00:02:14.520 plus on a year on our vehicles. 52 00:02:15.520 --> 00:02:19.000 Oh oh hey, is Bob there, Bob Perry, are you there? 53 00:02:19.080 --> 00:02:19.759 Yes, I'm here. 54 00:02:20.039 --> 00:02:22.479 That's tough, So Bob what do you think about leasing 55 00:02:22.479 --> 00:02:24.120 an EV? You know, when I was talking to you 56 00:02:24.199 --> 00:02:26.960 about leasing an EV, you were looking at him and 57 00:02:27.000 --> 00:02:29.080 you said, Tom, they're not good lease cars. 58 00:02:29.120 --> 00:02:32.039 Why did you say that? No, I didn't say they 59 00:02:32.039 --> 00:02:34.479 weren't good lease cars. I think that's the only way 60 00:02:34.479 --> 00:02:38.039 you should get one is to lease it because at 61 00:02:38.080 --> 00:02:41.680 the end, nobody knows the future of EV's right now, 62 00:02:41.719 --> 00:02:43.680 So what's going to happen in two or three years? 63 00:02:44.000 --> 00:02:45.599 So with the lease you have options. 64 00:02:45.960 --> 00:02:47.599 You know, you can give it back and that's the 65 00:02:47.680 --> 00:02:49.639 end of the lease, or you can buy it if 66 00:02:49.639 --> 00:02:52.360 it's a goodbye, but you know, because who knows in 67 00:02:52.400 --> 00:02:52.879 three years? 68 00:02:53.120 --> 00:02:55.360 With the semi is like I misunderstood you. 69 00:02:55.479 --> 00:02:57.960 I wanted to bring something up real quick because it's 70 00:02:58.000 --> 00:03:01.199 car Day. We should all host to the end of 71 00:03:01.280 --> 00:03:06.479 California auto emission standards. These poor manufacturers like Ford and 72 00:03:06.599 --> 00:03:10.039 Chevy can now make one vehicle sold in this country. 73 00:03:10.199 --> 00:03:13.159 They don't have to make different ones based upon the states, 74 00:03:13.560 --> 00:03:16.840 and it is absolutely gone. They can't take it to court. 75 00:03:17.199 --> 00:03:20.280 It's done. Its over, thank goodness. 76 00:03:21.759 --> 00:03:25.639 So what was this? Did Trump's administration bring them to court? 77 00:03:26.000 --> 00:03:26.280 No? 78 00:03:26.280 --> 00:03:29.360 No, no. What happened is Congress got together and actually 79 00:03:29.360 --> 00:03:30.080 did something. 80 00:03:30.120 --> 00:03:32.080 And Trump signed the bill yesterday. 81 00:03:32.319 --> 00:03:36.520 It was passed into law, killing the California emission standards. 82 00:03:38.159 --> 00:03:41.159 Okay, thank you for that. And a lot's going on 83 00:03:41.240 --> 00:03:44.639 in the world, Oh my god. If we have time, 84 00:03:44.680 --> 00:03:47.400 we'll discuss some of it. Ryan wants to talk about 85 00:03:47.400 --> 00:03:48.280 a contractor. 86 00:03:48.840 --> 00:03:53.599 Welcome to the Trouble Shooter Show and what is going 87 00:03:53.639 --> 00:03:54.759 on with you? Ryan? 88 00:03:56.080 --> 00:03:59.000 Hi, So there's a new construction on the lot next 89 00:03:59.000 --> 00:04:02.639 to mine, and there's a fence that is arguably on 90 00:04:02.680 --> 00:04:06.360 the property line, with the posts being on their side 91 00:04:06.599 --> 00:04:09.439 the fence being on my side, but one of the 92 00:04:09.479 --> 00:04:12.639 posts on the fence actually supports my second story deck. 93 00:04:13.879 --> 00:04:16.680 And the contractor just came to my house yesterday and 94 00:04:16.720 --> 00:04:18.720 told me I have a week to move my deck 95 00:04:19.519 --> 00:04:19.920 and I'm just. 96 00:04:19.959 --> 00:04:24.600 That hold on, hold on, hold on, wait a minute. 97 00:04:24.639 --> 00:04:27.959 This lot was vacant before. 98 00:04:28.759 --> 00:04:30.639 They demolished the house and did a new construction. 99 00:04:32.160 --> 00:04:37.120 Okay, And what are the setback requirements in your town 100 00:04:37.720 --> 00:04:41.160 or in your city or according to the building department 101 00:04:41.399 --> 00:04:45.839 or subdivision, there are usually setback requirements from the property line. 102 00:04:46.800 --> 00:04:49.879 So I'm in Denver City proper, and I believe the 103 00:04:49.920 --> 00:04:53.279 setback is three seat in its high density landmark area. 104 00:04:55.079 --> 00:04:57.720 Okay, so aren't they encroaching on that? 105 00:04:59.560 --> 00:05:01.240 Well, the already exists. 106 00:05:01.759 --> 00:05:03.360 How long's the fence been there? Okay? 107 00:05:04.639 --> 00:05:06.839 I bought the house four years ago and all this 108 00:05:06.879 --> 00:05:07.519 already existed. 109 00:05:07.519 --> 00:05:07.920 All right. 110 00:05:08.639 --> 00:05:15.079 Are they saying that you're encroaching on them? Yes, Well 111 00:05:15.120 --> 00:05:17.279 did you ever have a survey done? How long have 112 00:05:17.399 --> 00:05:17.959 you lived there? 113 00:05:18.959 --> 00:05:21.439 I lived here four years. I do not have a survey. 114 00:05:22.639 --> 00:05:23.160 Well it's not. 115 00:05:23.160 --> 00:05:26.040 Okay, it's not like we're going to get Brad O'Brien 116 00:05:26.079 --> 00:05:28.120 on Tom. But it's not like they can just show 117 00:05:28.240 --> 00:05:31.240 up next week Ryan and tear down your deck. 118 00:05:32.439 --> 00:05:33.000 No they can't. 119 00:05:33.040 --> 00:05:34.319 I'm trying to worry about. 120 00:05:34.360 --> 00:05:37.079 So how long has your deck been there? 121 00:05:38.519 --> 00:05:40.240 At least four years? 122 00:05:41.279 --> 00:05:42.279 Oh well, what do you. 123 00:05:42.240 --> 00:05:44.439 Mean at least four years? Did you build a deck? 124 00:05:45.439 --> 00:05:45.519 No? 125 00:05:45.639 --> 00:05:47.519 I bought the house with the deck already built. 126 00:05:48.560 --> 00:05:51.720 Hey was this I don't know was the house next 127 00:05:51.720 --> 00:05:54.120 door existing and then they scraped it? Now it's a 128 00:05:54.160 --> 00:05:56.519 new build, correct. 129 00:05:56.240 --> 00:06:03.240 Okay, And they claim a new construction next door to you. 130 00:06:03.279 --> 00:06:06.560 They claim you're encroaching on the property and have to 131 00:06:06.560 --> 00:06:07.240 move your deck. 132 00:06:08.519 --> 00:06:11.040 Yeah, the support for the deck, Ken, I'm going to 133 00:06:11.079 --> 00:06:13.879 pull my crystal ball out real quick. Here's what my 134 00:06:13.959 --> 00:06:18.279 crystal ball is telling me, Ryan, if you negotiate. 135 00:06:17.639 --> 00:06:19.360 It right, which you should be able to. 136 00:06:19.879 --> 00:06:23.279 They're a construction company, they should pay to move your 137 00:06:23.319 --> 00:06:26.800 deck and make everything nice and beautiful. I have a 138 00:06:26.839 --> 00:06:29.879 feeling that's how it's going to end up, because I 139 00:06:29.920 --> 00:06:31.920 don't think they have any right to come over and 140 00:06:31.959 --> 00:06:33.759 tear your stuff down. But we're going to get an 141 00:06:33.800 --> 00:06:35.560 attorney on But Mark, what if? 142 00:06:35.800 --> 00:06:36.040 Mark? 143 00:06:36.079 --> 00:06:39.120 What if that post? You're talking about a corner of 144 00:06:39.160 --> 00:06:40.519 the deck right, just a post? 145 00:06:41.360 --> 00:06:41.759 Correct? 146 00:06:43.240 --> 00:06:45.560 And when they say you have to move it, let's 147 00:06:45.600 --> 00:06:48.360 just say you did. What would that entail? Would you 148 00:06:48.399 --> 00:06:50.720 have to cut back the deck the size of the deck, 149 00:06:51.120 --> 00:06:53.199 or can you just move that post? 150 00:06:54.079 --> 00:06:56.199 I think I can just move the post. But I 151 00:06:56.279 --> 00:06:58.199 called the city's owning office and they told me I 152 00:06:58.199 --> 00:07:01.839 would need to get a inspection and all this stuff 153 00:07:01.839 --> 00:07:02.240 to do it. 154 00:07:02.879 --> 00:07:05.079 I think they may well do. I don't understand this. 155 00:07:05.360 --> 00:07:08.600 I don't understand the post is usually under the deck, 156 00:07:09.120 --> 00:07:12.319 and moving the post the deck is still going to 157 00:07:12.360 --> 00:07:15.000 be encroaching, right or not? 158 00:07:16.279 --> 00:07:19.279 Well, so the post is actually not under the deck, 159 00:07:19.319 --> 00:07:21.000 It kind of over it like the deck has a 160 00:07:21.079 --> 00:07:23.079 jut out of like two feet. 161 00:07:23.199 --> 00:07:24.319 Okay, attached to that. 162 00:07:25.560 --> 00:07:26.120 I got it. 163 00:07:26.360 --> 00:07:30.639 So you're saying that post could possibly be moved, but 164 00:07:30.800 --> 00:07:32.560 your deck stays in the same spot. 165 00:07:33.639 --> 00:07:33.839 Right. 166 00:07:34.079 --> 00:07:35.600 I'm just more concerned that he said I have a 167 00:07:35.639 --> 00:07:39.399 week to do this because they're demoing everything between our houses. 168 00:07:39.480 --> 00:07:42.360 Okay, let's get Brad O'Brien on. Mark called it right 169 00:07:42.360 --> 00:07:44.439 to begin with. Let's get our real estate attorney on 170 00:07:44.519 --> 00:07:47.360 to talk about this. Hang on, I'll mark this pending. 171 00:07:47.759 --> 00:07:50.199 Do not hang up. Three oh three seven one three 172 00:07:50.199 --> 00:07:54.120 eight two five five. Let's talk to Lauren. Lauren, what's 173 00:07:54.160 --> 00:07:56.439 going on in your life today? 174 00:07:56.560 --> 00:07:59.319 Well, I have a daughter who's out of control. She 175 00:07:59.480 --> 00:08:03.560 was sixteen, well actually probably fourteen when it started, when 176 00:08:03.600 --> 00:08:07.040 she was in high school. She went through some mental 177 00:08:07.120 --> 00:08:11.959 health issues last year and was very abusive towards me. 178 00:08:12.279 --> 00:08:15.199 And we are in the court system in Douglas County. 179 00:08:15.879 --> 00:08:17.720 Just now, when you say in the court system, what 180 00:08:17.759 --> 00:08:20.800 do you mean, what do you mean in the court system, Well. 181 00:08:20.680 --> 00:08:25.720 She got arrested for assault and possession of marijuana and 182 00:08:26.040 --> 00:08:30.079 resisting arrest. So we were in the court system dealing 183 00:08:30.120 --> 00:08:32.279 with that in Douglas County. 184 00:08:33.919 --> 00:08:37.360 And who did she assault you me me. 185 00:08:38.960 --> 00:08:40.159 She done it several times. 186 00:08:40.279 --> 00:08:43.360 This was the final time that she got arrested for it. 187 00:08:44.679 --> 00:08:48.159 We went for assault, and for assault and for weed 188 00:08:48.279 --> 00:08:48.720 and what. 189 00:08:48.639 --> 00:08:49.679 Was the other charge? 190 00:08:50.440 --> 00:08:51.399 Resisting arrest? 191 00:08:52.759 --> 00:08:55.080 Okay? So where do we stand today? What do you 192 00:08:55.120 --> 00:08:57.159 need from us or what were you hoping to find out? 193 00:08:57.759 --> 00:09:00.879 Well, I'm kind of second a situation because I went 194 00:09:00.879 --> 00:09:04.720 in for a status hearing and they gave her. They 195 00:09:04.759 --> 00:09:09.840 gave temporary guardianship to my son, who I've tried to 196 00:09:09.919 --> 00:09:14.919 have help throughout her whole mental health problems and through 197 00:09:14.960 --> 00:09:18.559 the abuse of me, and he refused. This is eight 198 00:09:18.600 --> 00:09:21.759 weeks ago. I have not seen her or heard from her, 199 00:09:23.240 --> 00:09:26.519 and the court doesn't seem to care because I deal 200 00:09:26.559 --> 00:09:27.600 with a guardian in life. 201 00:09:27.639 --> 00:09:29.559 How old is she? How old is she? 202 00:09:29.840 --> 00:09:30.879 I seventeen? 203 00:09:32.840 --> 00:09:35.960 Okay? And what is your wish for her? Do you 204 00:09:36.000 --> 00:09:38.720 want to just cut bait and get from her? Do 205 00:09:38.759 --> 00:09:41.120 you want to have no responsibility or do you want 206 00:09:41.159 --> 00:09:41.799 more control? 207 00:09:41.840 --> 00:09:43.080 Where do you stand in all of this? 208 00:09:43.559 --> 00:09:46.159 I'm back in my household because it was kind of 209 00:09:46.159 --> 00:09:49.879 a blind side when I went into court. We I 210 00:09:49.960 --> 00:09:52.399 had spoken with the people the day before and they 211 00:09:52.440 --> 00:09:56.360 said that this safety plan that we had in place 212 00:09:56.399 --> 00:09:59.240 for her if she got violent towards me, was fine. 213 00:10:00.080 --> 00:10:02.679 And then my son decided to show up to court 214 00:10:02.720 --> 00:10:06.200 the next dan and said no, I'll take her, and 215 00:10:06.279 --> 00:10:07.279 so it was okay. 216 00:10:07.600 --> 00:10:10.320 So right now she's living with her brother, is that right? 217 00:10:11.159 --> 00:10:11.519 Yes? 218 00:10:11.559 --> 00:10:13.039 Who is a police officer? 219 00:10:14.759 --> 00:10:17.080 Oh, so why don't you just leave the things the 220 00:10:17.080 --> 00:10:17.679 way they are? 221 00:10:19.039 --> 00:10:21.360 Because it's her final year of school and I would 222 00:10:21.559 --> 00:10:23.799 like to have something to do with it. It's been 223 00:10:23.919 --> 00:10:26.600 eight weeks and I haven't seen or heard from her, 224 00:10:27.200 --> 00:10:28.360 And now I understand. 225 00:10:28.399 --> 00:10:30.559 But what did the court say when the brother said 226 00:10:30.559 --> 00:10:35.080 I'll take her? They did They appoint temporary guardianship to him. 227 00:10:35.679 --> 00:10:37.480 They gave him temporary guardianship. 228 00:10:37.559 --> 00:10:40.919 Yes, okay, well, there's not much you can do about 229 00:10:40.919 --> 00:10:44.000 that without filing emotion to change it. But when you 230 00:10:44.120 --> 00:10:47.480 change things for children, it has to be it's it's 231 00:10:47.559 --> 00:10:52.039 more than a it's more than just, how do we 232 00:10:52.080 --> 00:10:55.600 put it, a little evidence. It takes a preponderance of 233 00:10:55.639 --> 00:10:59.360 evidence that your child would be in clear danger to 234 00:10:59.519 --> 00:11:03.679 change a plan. It's not easy to change plans back 235 00:11:03.720 --> 00:11:07.399 and forth for kids. It's not easy at all because 236 00:11:07.440 --> 00:11:10.360 they want to keep kids from being pawns and divorces 237 00:11:10.600 --> 00:11:13.799 in your case, of course, it's not an expouser that 238 00:11:13.919 --> 00:11:17.320 you're battling. It's your son. But why won't your son 239 00:11:17.559 --> 00:11:19.960 What does your son think? Does your son think you're 240 00:11:20.000 --> 00:11:22.200 the you're the reason for all these troubles? 241 00:11:23.480 --> 00:11:28.600 I'm not sure because he won't talk to me. Okay, Well, 242 00:11:28.639 --> 00:11:30.639 if she's doing good, why would you want to switch 243 00:11:30.679 --> 00:11:31.039 it up? 244 00:11:31.120 --> 00:11:33.639 If she's doing good at her brother's house, like, leave 245 00:11:33.720 --> 00:11:34.559 well enough alone? 246 00:11:34.559 --> 00:11:37.039 If you ask a questions, good question. 247 00:11:37.200 --> 00:11:39.399 Yes, she's just not well. 248 00:11:39.399 --> 00:11:41.120 How do you know if you haven't seen or heard 249 00:11:41.120 --> 00:11:43.559 from her? Yeah, how do you know? 250 00:11:44.559 --> 00:11:47.480 Because it's on her social media that she isn't well? 251 00:11:47.720 --> 00:11:50.879 That's all right, hold on, hold on, we have Brad O'Brien. 252 00:11:51.399 --> 00:11:53.240 I want to after the break go to Brad O'Brien 253 00:11:53.279 --> 00:11:55.480 about this property issue. Because we get a lot of 254 00:11:55.480 --> 00:11:57.600 these questions. We're going to come back to you. I 255 00:11:57.639 --> 00:11:59.600 think what we'd like to do with you is get 256 00:11:59.639 --> 00:12:03.679 Bonnie Shields on. She can still answer questions for us, right, sus, Yes, 257 00:12:03.879 --> 00:12:07.799 get Bonnie on. Okay, Thanks Mark, Thanks, sus Let's do that. 258 00:12:08.080 --> 00:12:10.320 I'm Tom Martino three O three seven one three eight 259 00:12:10.360 --> 00:12:13.360 two five five waterpros Dot net, the best water systems, 260 00:12:13.600 --> 00:12:16.480 the lowest prices, and I'm telling you across the board 261 00:12:16.720 --> 00:12:19.519 get rid of Forever chemicals and all of that crater 262 00:12:19.679 --> 00:12:31.600 water or Tom Martino, you're troubleshooter. Three oh three seven 263 00:12:31.639 --> 00:12:35.279 one three talk seven one three eight two five five. 264 00:12:35.799 --> 00:12:38.320 By the way, denver Regen dot com is now working 265 00:12:38.320 --> 00:12:43.240 on peripheral neuropathy with stem cells having great results. Somebody 266 00:12:43.279 --> 00:12:46.240 had texted me earlier about it and they can work 267 00:12:46.240 --> 00:12:47.039 on neuropathy. 268 00:12:47.440 --> 00:12:51.080 And that's Denver Regen dot com. 269 00:12:51.120 --> 00:12:53.919 Okay, so let's go to Ryan because we have Brad 270 00:12:53.960 --> 00:12:56.440 O'Brien on. Brad O'Brien's the real estate a turn a 271 00:12:56.480 --> 00:12:59.480 real estate firm, O'Brien Legal Services. 272 00:12:59.320 --> 00:12:59.559 And. 273 00:13:01.159 --> 00:13:02.519 I'll sum it up for you. Brad. 274 00:13:02.600 --> 00:13:05.679 Basically, you know, he bought his house about four years ago. 275 00:13:06.320 --> 00:13:10.720 The next door neighbors sold it, whatever it changed hands. 276 00:13:11.240 --> 00:13:14.679 They knocked down the house and started a new construction 277 00:13:14.840 --> 00:13:17.799 next door to him, and they're telling him that one 278 00:13:17.879 --> 00:13:23.000 of the posts on his deck encroaches on the property 279 00:13:23.440 --> 00:13:25.639 and he's going to have to move it. He doesn't 280 00:13:25.679 --> 00:13:28.039 have to move the whole deck, but they're saying that 281 00:13:28.039 --> 00:13:30.039 that post. 282 00:13:29.519 --> 00:13:30.679 Is on their property. 283 00:13:31.320 --> 00:13:34.799 What does the adverse possession or anything like that come 284 00:13:34.799 --> 00:13:37.799 into play. Does he simply have to move it if 285 00:13:37.799 --> 00:13:39.879 a survey shows it's on their property? 286 00:13:40.039 --> 00:13:40.879 How does that work? 287 00:13:40.919 --> 00:13:44.840 Brad Well, He's boundary line and fence issues and things 288 00:13:44.840 --> 00:13:48.799 that encroach the boundary line are very nuanced complex. There's 289 00:13:48.799 --> 00:13:50.919 a lot of things to look at. The starting point 290 00:13:51.039 --> 00:13:54.639 is having a survey and is there an actual survey 291 00:13:54.720 --> 00:13:57.559 where they can prove that there's an encroachment of this 292 00:13:57.639 --> 00:13:58.519 post over us? 293 00:13:58.679 --> 00:13:58.840 Yeah? 294 00:13:58.919 --> 00:13:59.399 So Ryan? 295 00:13:59.480 --> 00:14:02.559 Did they Yeah, that's a good question, Ryan. Did they 296 00:14:02.600 --> 00:14:04.000 offer any kind of proof? 297 00:14:05.200 --> 00:14:07.039 No, I haven't seen anything by them. 298 00:14:08.679 --> 00:14:10.720 But did they say according to a survey? 299 00:14:11.519 --> 00:14:12.720 Yeah, they said of courting they did. 300 00:14:12.759 --> 00:14:15.600 Okay, So they said they have a survey. Did you 301 00:14:15.639 --> 00:14:17.840 ask to see that survey? Would they show. 302 00:14:17.600 --> 00:14:18.000 It to you? 303 00:14:19.000 --> 00:14:22.559 I don't know the answer to that, Okay, Okay. 304 00:14:22.639 --> 00:14:26.440 Well, anyway, where they're threatening to do something in the 305 00:14:26.440 --> 00:14:31.399 next couple of days, so Warrence not even determining who's 306 00:14:31.440 --> 00:14:35.440 right or wrong is a letter to them basically, better 307 00:14:35.480 --> 00:14:37.840 you better not do this. We're going to hold you 308 00:14:37.879 --> 00:14:40.600 responsible for property damage or dresspass or something like that 309 00:14:41.639 --> 00:14:44.480 until until it can be figured out. But I can't 310 00:14:44.600 --> 00:14:47.039 say who's right today. But I can say my approach. First, 311 00:14:47.159 --> 00:14:49.960 get a survey to determine whether this is an encroachment, 312 00:14:50.000 --> 00:14:52.039 then talk about what is the encroachment. How long has 313 00:14:52.080 --> 00:14:53.840 it been there? Has it been there eighteen years? And 314 00:14:53.919 --> 00:14:58.240 satisfies Edward's possession? I mean, this has this deck for 315 00:14:58.320 --> 00:15:01.279 this that's using this post there for eighteen years? 316 00:15:02.159 --> 00:15:07.120 He doesn't, Yeah, go ahead, No, he doesn't really know, Okay. 317 00:15:07.120 --> 00:15:08.919 And if even if the new deck could replace a 318 00:15:09.000 --> 00:15:12.919 deck that that was also encroaching, because you know two 319 00:15:12.919 --> 00:15:16.480 decks that one will that replaced the other and together 320 00:15:16.559 --> 00:15:17.720 satisfy eighteen years. 321 00:15:17.799 --> 00:15:21.559 Hey, Brad, if if if Ryan was to contact you 322 00:15:22.720 --> 00:15:25.840 or anybody in a case just like this, how long 323 00:15:26.279 --> 00:15:30.120 could someone like Ryan drag it out with the proper 324 00:15:30.159 --> 00:15:32.559 attorney if he really just wanted to drag it out? 325 00:15:32.720 --> 00:15:36.679 Could he put the halt on this project just because 326 00:15:36.720 --> 00:15:39.840 of this post for a month? Two months? How long before? 327 00:15:40.200 --> 00:15:43.240 How long could you draw this out just out of curiosity? 328 00:15:43.759 --> 00:15:46.799 Easily a year if you want to Ryan, Ryan, I'm going. 329 00:15:46.799 --> 00:15:48.879 To go back to exactly what I said, but I 330 00:15:48.919 --> 00:15:53.000 want to hear what Brad thinks about this. I think 331 00:15:53.000 --> 00:15:55.759 he goes to the contractor. After maybe you write a 332 00:15:55.840 --> 00:15:58.200 letter and say, look, I can drag this out a 333 00:15:58.279 --> 00:16:00.840 year and you're not going to do anything, or you 334 00:16:00.960 --> 00:16:04.120 move it. You guys, pull the permits, you move it, 335 00:16:04.279 --> 00:16:06.720 you make it right, and I'm happy to go along 336 00:16:06.799 --> 00:16:09.000 with that. But I'm not going to put the cost 337 00:16:09.120 --> 00:16:09.480 for this. 338 00:16:11.039 --> 00:16:13.120 Okay, Now, remember I want to I want to add 339 00:16:13.159 --> 00:16:17.039 something else to this, but that they're not. Yeah, I 340 00:16:17.080 --> 00:16:19.080 do too, But I want to also tell Brad they're 341 00:16:19.080 --> 00:16:21.679 not asking him to move the deck, just one of 342 00:16:21.679 --> 00:16:26.440 the support beams or posts that jut out over their property. 343 00:16:26.480 --> 00:16:29.519 They say, so, what do you think it'll change. 344 00:16:30.279 --> 00:16:31.320 We're not going to get that. 345 00:16:33.240 --> 00:16:36.679 Chutural engineer to appine whether moving the support or how 346 00:16:36.720 --> 00:16:39.360 to move the support in order to maintain the integrity. 347 00:16:39.679 --> 00:16:40.399 Also, I heard this. 348 00:16:40.360 --> 00:16:42.679 Property is in the Historic District in Denver, and if 349 00:16:42.679 --> 00:16:45.440 that's true, is that true? 350 00:16:45.320 --> 00:16:45.519 Yes? 351 00:16:45.799 --> 00:16:48.679 Yes, you can't do anything without prior written approval from 352 00:16:48.679 --> 00:16:52.000 the historic district. If you want to change something that exists, 353 00:16:52.080 --> 00:16:54.480 you have to get approval for even the smallest things. 354 00:16:54.679 --> 00:16:55.600 Better outdoors like. 355 00:16:55.559 --> 00:16:58.519 This, Ryan, you got to hold this contract. This contractor 356 00:16:58.639 --> 00:17:01.960 is up against time and you own all the time. 357 00:17:02.000 --> 00:17:05.279 At this point, you have more negotiation power than you 358 00:17:05.319 --> 00:17:08.359 can imagine. I have been where you have been, and 359 00:17:08.480 --> 00:17:12.680 the contractor eventually stepped up and did everything I wanted 360 00:17:12.720 --> 00:17:14.759 so they could complete a project. 361 00:17:15.359 --> 00:17:16.960 Yeah, he's kind of a yeah, and you don't have 362 00:17:17.000 --> 00:17:19.960 a house and telled me I'm doing things basically. 363 00:17:20.799 --> 00:17:24.000 Well, you just gotta I would I would call Brad 364 00:17:24.039 --> 00:17:26.519 O'Brien and I'm serious, and I would have him start 365 00:17:26.519 --> 00:17:28.839 with a letter, and then you need to get a survey. 366 00:17:29.160 --> 00:17:31.920 You really do well the survey first. Then you write 367 00:17:31.960 --> 00:17:33.920 a letter summing up what the issue is and how 368 00:17:33.960 --> 00:17:34.680 you want to resolve. 369 00:17:35.039 --> 00:17:37.599 I wouldn't even do that. Why should Ryan have to 370 00:17:37.640 --> 00:17:40.200 get a survey? Why should he have to pay for that? 371 00:17:43.440 --> 00:17:46.279 Well, just to bolster his you know, just first of all, 372 00:17:46.319 --> 00:17:48.920 to see if they have a real claim. But and 373 00:17:48.960 --> 00:17:51.720 that's what Brad recommended. Of course, he can always use 374 00:17:51.759 --> 00:17:54.160 theirs if they let him look at it, and he may. 375 00:17:54.400 --> 00:17:57.000 Maybe that's part of a letter Brad writes. But I 376 00:17:57.039 --> 00:18:00.400 would start with Brad O'Brien on this. These encroachment issues 377 00:18:00.400 --> 00:18:04.880 get very complicated at times. You have something to say, Demitrie. 378 00:18:05.000 --> 00:18:07.640 I was thinking that Ryan should quit dealing with this 379 00:18:08.119 --> 00:18:11.400 bully contractor who sounds like a total douche, and start 380 00:18:11.480 --> 00:18:13.559 dealing with just the property owner. 381 00:18:14.279 --> 00:18:16.480 I mean, because this contract. 382 00:18:16.000 --> 00:18:18.240 Oh, that's going to make anything unless the contractor is 383 00:18:18.240 --> 00:18:19.160 building a speck home. 384 00:18:19.559 --> 00:18:21.039 Is he building this for someone? 385 00:18:21.079 --> 00:18:23.960 Do you know he's doing it for some LLC? 386 00:18:25.759 --> 00:18:28.400 Yeah, so I would deal with a property owner because 387 00:18:28.440 --> 00:18:30.799 this contractor may not even be able to obligate the 388 00:18:30.799 --> 00:18:33.240 property owner to whatever promises he makes to you. 389 00:18:33.359 --> 00:18:34.240 Right, Yeah, that's true. 390 00:18:34.240 --> 00:18:36.119 You've got to make sure he might be building it 391 00:18:36.160 --> 00:18:38.960 for himself to resell, or he might be doing it 392 00:18:39.000 --> 00:18:39.559 for an owner. 393 00:18:39.720 --> 00:18:41.319 And Dmitri brings up a good point. 394 00:18:41.359 --> 00:18:43.960 If he's doing it for an owner, then you may 395 00:18:43.960 --> 00:18:46.160 want to talk to that owner directly and say, look, 396 00:18:46.359 --> 00:18:49.440 let's work something out. Let me ask you something personally, Ryan, 397 00:18:49.720 --> 00:18:52.359 Do you care about that post being moved? Is it 398 00:18:52.480 --> 00:18:55.640 something that would screw up the looks of anything? Or 399 00:18:55.640 --> 00:18:57.119 do you not really care about. 400 00:18:57.039 --> 00:19:00.480 He can't Brad already said he cannot move that post. 401 00:19:01.480 --> 00:19:03.240 No, I don't care if the post moves, It can 402 00:19:03.240 --> 00:19:04.839 move a little bit. But I'm just more of this 403 00:19:04.880 --> 00:19:07.640 guy keeps coming and like trying to push me around, 404 00:19:07.680 --> 00:19:09.160 And now he doesn't have a week to move it, 405 00:19:09.279 --> 00:19:12.359 and I'm not physically going to do it myself, so well, of. 406 00:19:12.240 --> 00:19:12.720 Course you're not. 407 00:19:13.079 --> 00:19:15.200 You just and he came in, and he can't do it. 408 00:19:15.119 --> 00:19:16.960 In an historic district. You can't. 409 00:19:17.039 --> 00:19:20.839 You can't just simply go do that. Man, don't get yourself. 410 00:19:20.839 --> 00:19:21.839 And you need to get us. 411 00:19:22.440 --> 00:19:24.640 You need to get a letter out immediately to be 412 00:19:24.680 --> 00:19:27.920 of record you really do so, and and and the 413 00:19:28.000 --> 00:19:32.440 Brad is that seven two zero three seven zero seventy 414 00:19:32.480 --> 00:19:37.359 three eighty eight just a quick letter acknowledging the receipt 415 00:19:37.440 --> 00:19:39.880 of his notice, and then what. 416 00:19:39.759 --> 00:19:40.559 You plan to do? 417 00:19:41.759 --> 00:19:44.680 Brad o'brienolslaw dot com. 418 00:19:44.880 --> 00:19:45.640 All right, we. 419 00:19:45.680 --> 00:19:47.839 Got more coming up. Three oh three seven one three 420 00:19:47.920 --> 00:19:50.799 eight two five five. One Clear Choice Garage Door. 421 00:19:50.880 --> 00:19:52.920 Today is car Day. Let's talk about garages. 422 00:19:53.319 --> 00:19:55.200 If you have any issues with the garage door and 423 00:19:55.240 --> 00:19:56.440 you're thinking, who do I call? 424 00:19:56.799 --> 00:19:58.480 I took the mystery right out of it. 425 00:19:58.559 --> 00:20:01.799 One clear Choice Garage do and their website has all 426 00:20:01.839 --> 00:20:05.720 their prices and services listed. One clear Choice doores dot 427 00:20:05.759 --> 00:20:14.119 com three three seven one three eight two five five. Uh, 428 00:20:14.400 --> 00:20:16.759 we're at full lines, but keep trying. We'll get you 429 00:20:16.839 --> 00:20:18.599 right in. And uh, well no, we got a couple 430 00:20:18.599 --> 00:20:21.480 of lines home. Okay, So now Bonnie Shields we can't 431 00:20:21.480 --> 00:20:23.240 get a hold of for Lauren. We're trying to get 432 00:20:23.279 --> 00:20:28.119 an answer, uh for Lauren? And uh is there anyone 433 00:20:28.119 --> 00:20:31.000 else we can call? Possibly Shoes. Maybe we can find 434 00:20:31.119 --> 00:20:38.960 on family law. Maybe, I mean, I don't know, miss, 435 00:20:39.039 --> 00:20:40.640 but we have Harris family law. 436 00:20:40.680 --> 00:20:41.599 We could try rich Hair. 437 00:20:41.640 --> 00:20:43.960 No, no, no, you're you're right. I mean you're right. I 438 00:20:44.039 --> 00:20:47.000 mean these are good people. Harris's family law. Let's try 439 00:20:47.119 --> 00:20:49.920 somebody over at Harris to see if they can answer. Okay, 440 00:20:50.000 --> 00:20:53.880 that that's a great idea. William has an issue with home, 441 00:20:54.000 --> 00:20:57.079 his home flooding. I think, William, what's going on with you? 442 00:20:57.200 --> 00:21:02.480 Many right across the streets. There's a bin in the 443 00:21:02.680 --> 00:21:06.480 road from my mailbox and my driveway. And a few 444 00:21:06.559 --> 00:21:11.000 years back the rain came and really bad and comes 445 00:21:11.079 --> 00:21:14.240 right through my yard and down in my basement and 446 00:21:14.279 --> 00:21:16.599 flooded my basement. So they came in. 447 00:21:16.640 --> 00:21:18.960 Now what caused the flood I'm not I'm not clear 448 00:21:19.039 --> 00:21:20.319 on what caused the flooding? 449 00:21:20.359 --> 00:21:22.559 What was a rain storm? 450 00:21:23.240 --> 00:21:26.920 I get it, But what did you say? What did 451 00:21:26.960 --> 00:21:29.400 you say was across the street? Was it a did 452 00:21:29.400 --> 00:21:30.119 you say a bin. 453 00:21:31.400 --> 00:21:33.920 It's a curve in the road where I'm run on 454 00:21:34.000 --> 00:21:37.319 the bond on callum By got it, and all the 455 00:21:37.400 --> 00:21:40.960 water I'm down that gutter and then right across the 456 00:21:41.000 --> 00:21:42.440 street into my yard. 457 00:21:43.640 --> 00:21:45.000 Only when it's a heavy rain. 458 00:21:45.920 --> 00:21:49.480 Yeah, really bad, you know, when we really get it 459 00:21:49.559 --> 00:21:53.000 for a couple of days, okay. And what happened, Well, 460 00:21:53.039 --> 00:21:56.480 the first time it happened, I called the county. They 461 00:21:56.519 --> 00:21:58.880 came out and they looked at it. They poured a 462 00:21:58.920 --> 00:22:02.279 home across the jar in my driveway and that stopped 463 00:22:02.400 --> 00:22:06.079 for a long time. And then they came along and 464 00:22:06.200 --> 00:22:09.240 tore up the streets with the machine. And they when 465 00:22:09.279 --> 00:22:12.519 they repaved it, they paved right up to my home, 466 00:22:13.160 --> 00:22:15.680 made the street the same height as my home. So 467 00:22:15.759 --> 00:22:17.480 now the water comes over and in again. 468 00:22:17.799 --> 00:22:20.359 That was stupid of them, And now. 469 00:22:20.240 --> 00:22:22.720 They won't do it. They can get the county to do. 470 00:22:22.880 --> 00:22:23.000 Well. 471 00:22:23.000 --> 00:22:26.039 Hold on, are you so? Hold on? When you say 472 00:22:26.079 --> 00:22:28.079 they paved it up to your house, what do you 473 00:22:28.119 --> 00:22:28.599 mean by that? 474 00:22:30.440 --> 00:22:31.599 Up to the edge of the street. 475 00:22:31.759 --> 00:22:35.160 They put basically like a speed bump in originally timed 476 00:22:35.200 --> 00:22:37.960 so when the water came right, the speed bump would right. 477 00:22:38.200 --> 00:22:38.400 Yes. 478 00:22:38.519 --> 00:22:40.799 So now what they did is when they repaved it. 479 00:22:41.039 --> 00:22:43.200 They paved it to the top of the speed bump, 480 00:22:43.240 --> 00:22:44.599 so there is no speed bump. 481 00:22:45.279 --> 00:22:45.440 Yeah. 482 00:22:45.720 --> 00:22:48.839 Yeah, So now William, let's just livel with the street. 483 00:22:49.960 --> 00:22:53.720 No, I get you, but but William, normally streets have 484 00:22:53.839 --> 00:22:57.039 a crown. In other words, they're they're they're poured, so 485 00:22:57.119 --> 00:23:00.440 the middle is higher than the sides, and the sides 486 00:23:00.440 --> 00:23:03.319 go into storm drainage of some kind, whether it's a 487 00:23:03.359 --> 00:23:07.799 formal system or just gravity fed. So when it rains 488 00:23:07.880 --> 00:23:11.960 on that street, does it all go over to your side? 489 00:23:13.000 --> 00:23:16.319 Well, it comes down. There's a curve, there's a sidewalk 490 00:23:16.440 --> 00:23:19.640 and a curb across the street at the dup plexus, 491 00:23:20.039 --> 00:23:22.759 and the water just comes right that curve, and then 492 00:23:22.759 --> 00:23:25.519 when it gets down to where my mailbox is, it 493 00:23:25.519 --> 00:23:29.319 goes on down. The guy across from me, he poured. 494 00:23:29.599 --> 00:23:32.640 He had the money to pay to have a cement 495 00:23:32.720 --> 00:23:35.440 thing put in so the water wouldn't go into his house. 496 00:23:35.519 --> 00:23:40.039 No more, right, right, I don't have Is it actually 497 00:23:40.079 --> 00:23:43.039 going Is it actually going into your house? 498 00:23:44.359 --> 00:23:47.400 Yeah? It comes right out of the door, the side 499 00:23:47.440 --> 00:23:49.079 door comes through the wall. 500 00:23:49.200 --> 00:23:51.279 Oh man, there's like a little pat of. 501 00:23:51.240 --> 00:23:54.400 You out there, and there's water soaks into that and 502 00:23:54.440 --> 00:23:56.440 it comes right through the wall in the basement. 503 00:23:56.519 --> 00:23:57.920 Is there something you could do? 504 00:23:58.039 --> 00:24:03.039 Could you actually create some kind of hump a barrier. 505 00:24:02.880 --> 00:24:07.640 Or something, or maybe a drainage Well, I mean, can 506 00:24:07.640 --> 00:24:11.640 you Yeah, we're not talking about you personally, William, we're 507 00:24:11.680 --> 00:24:14.680 asking you. Did you ever have an expert come out 508 00:24:14.920 --> 00:24:18.599 to say what they could possibly do to alleviate the situation? 509 00:24:20.160 --> 00:24:21.799 Just a county? 510 00:24:21.920 --> 00:24:25.720 But what did they say? What did the county say 511 00:24:25.759 --> 00:24:27.839 needed to be done? What did they say needed to 512 00:24:27.839 --> 00:24:28.279 be done? 513 00:24:28.960 --> 00:24:30.240 They're not going to do anything. 514 00:24:32.000 --> 00:24:34.640 But what did they say? Something could be done, but 515 00:24:34.680 --> 00:24:35.279 they're not going. 516 00:24:35.240 --> 00:24:35.680 To do it. 517 00:24:37.079 --> 00:24:39.400 Oh, they didn't say what could be done? 518 00:24:40.000 --> 00:24:42.119 Here's okay, here's how to put it. 519 00:24:42.559 --> 00:24:47.119 Can you hire somebody that pours cement to create a 520 00:24:47.160 --> 00:24:49.200 barrier that would solve the problem. 521 00:24:51.039 --> 00:24:51.519 I don't know. 522 00:24:51.559 --> 00:24:52.880 I don't have that kind of money. 523 00:24:54.680 --> 00:24:59.319 Yeah, but William, William, here's the deal. 524 00:24:59.359 --> 00:24:59.519 Bro. 525 00:24:59.640 --> 00:25:02.319 I under stand you're seventy two, you're on a fixed income. 526 00:25:02.599 --> 00:25:07.240 But what we're saying is this it may not I'm 527 00:25:07.279 --> 00:25:12.119 just saying it may it may not be the county's problem. 528 00:25:12.599 --> 00:25:18.160 Many times, drainage can be your responsibility, depending on where 529 00:25:18.160 --> 00:25:21.279 it is and what's causing it. The fact that it's 530 00:25:21.359 --> 00:25:24.799 backing up doesn't automatically make it someone else's fault. 531 00:25:25.359 --> 00:25:27.960 It could be the lay of your land or something 532 00:25:28.039 --> 00:25:28.400 like that. 533 00:25:28.759 --> 00:25:31.559 What we need to do the very first thing, William, 534 00:25:31.680 --> 00:25:33.400 you got to do it, whether you have the money 535 00:25:33.519 --> 00:25:36.200 or not, or gets the one to do it for 536 00:25:36.279 --> 00:25:37.000 a low price. 537 00:25:37.359 --> 00:25:39.880 Someone an engineer has to come. 538 00:25:39.759 --> 00:25:43.720 Out and give an assessment on what they think needs 539 00:25:43.720 --> 00:25:44.200 to be done. 540 00:25:44.400 --> 00:25:45.640 Now, I will tell you this. 541 00:25:46.200 --> 00:25:49.319 We have a really good guy on our he's not 542 00:25:49.359 --> 00:25:51.680 an engineer, but he's on a referral list and he 543 00:25:51.680 --> 00:25:54.920 helps people a lot. And he has a really good 544 00:25:55.039 --> 00:25:59.160 eye for drainage because he does a lot of landscaping 545 00:25:59.440 --> 00:26:02.720 and a lot of concrete. And I'm wondering he probably 546 00:26:02.759 --> 00:26:05.519 is listening today. Maybe he would go over as a 547 00:26:05.519 --> 00:26:08.799 favor because we just need to lay eyeballs on it 548 00:26:09.119 --> 00:26:12.559 and figure out what it will take because it may 549 00:26:12.559 --> 00:26:15.920 not be that you know, it may not be that 550 00:26:16.839 --> 00:26:19.759 extensive what needs to be done, but we have no 551 00:26:19.839 --> 00:26:22.480 idea what needs to be done, and the county did 552 00:26:22.480 --> 00:26:23.480 not give you an idea. 553 00:26:23.640 --> 00:26:26.400 Could someone pour it like on your driveway or on 554 00:26:26.519 --> 00:26:29.880 your yard or some property that you own, create a 555 00:26:29.960 --> 00:26:31.599 speed bump that would stop it. 556 00:26:34.640 --> 00:26:37.599 Higher than it is now, because I already got one 557 00:26:37.640 --> 00:26:40.640 bump out there. They put that down. They put that 558 00:26:40.720 --> 00:26:41.799 down the first time. 559 00:26:42.359 --> 00:26:48.119 I wonder if Bob, Yeah, I want Bob over at 560 00:26:48.200 --> 00:26:50.599 l em Landscaping to go look at it and give 561 00:26:50.680 --> 00:26:52.559 us a report. I don't know if he can do 562 00:26:52.599 --> 00:26:56.119 it today, but he's a really good guy. Hey, Kachina, 563 00:26:57.000 --> 00:27:00.480 if you could drop a dime on him and see 564 00:27:00.480 --> 00:27:03.000 if he'll go over there for us, that would be great. 565 00:27:03.279 --> 00:27:06.799 And for those under the age of eighty who don't 566 00:27:06.799 --> 00:27:08.240 know what drop. 567 00:27:08.039 --> 00:27:08.680 A dye means. 568 00:27:08.720 --> 00:27:10.920 It used to be for payphones, we say drop a 569 00:27:11.000 --> 00:27:13.880 nyme blah blah blah. Anyway, I let my age show there, 570 00:27:14.119 --> 00:27:16.240 So hold on, William, We're going to try to get 571 00:27:16.240 --> 00:27:19.359 someone at least over there to eyeball it. I'm Tom 572 00:27:19.359 --> 00:27:22.079 Martino three three seven to one three talks seven one, three, 573 00:27:22.119 --> 00:27:25.799 eight two five five. Listen for thirty nine bucks, you 574 00:27:25.880 --> 00:27:30.039 get the extreme clean and tune in check of your AC. 575 00:27:30.640 --> 00:27:33.799 Do it before the real heat hits. It'll add longevity 576 00:27:34.000 --> 00:27:37.160 and deficiency to your AC for just thirty nine bucks. 577 00:27:37.440 --> 00:27:44.519 Fix myhome dot Com book now, all. 578 00:27:44.559 --> 00:27:46.720 Right, I want to go to Lauren, and I want 579 00:27:46.720 --> 00:27:51.240 to bring up Rich Harris Harrisfamilylaw dot Com. Great people, Rich, 580 00:27:51.319 --> 00:27:55.039 thank you for being here. Here's the bottom line. Lauren 581 00:27:55.160 --> 00:28:00.160 says that her daughter, basically the custody and control has 582 00:28:00.200 --> 00:28:04.279 been given to the girl's brother, So her sibling is 583 00:28:04.319 --> 00:28:08.400 taking care of her and Lauren doesn't like that situation. Lauren, 584 00:28:08.720 --> 00:28:10.799 what are you hoping to do? You want to get 585 00:28:10.839 --> 00:28:14.000 back full custody. She's seventeen right now. When is she 586 00:28:14.039 --> 00:28:14.960 going to be eighteen? 587 00:28:19.960 --> 00:28:22.799 Lauren? When is she going to be eighteen? 588 00:28:24.400 --> 00:28:26.839 She'll be eighteen January twenty fifth. 589 00:28:28.759 --> 00:28:32.119 Okay, So why are you going through all this trouble 590 00:28:32.759 --> 00:28:37.799 if she's just going to be eighteen in January and 591 00:28:37.839 --> 00:28:38.480 be on her own. 592 00:28:39.799 --> 00:28:42.880 Well, it's her senior year. I've raised her by myself 593 00:28:42.920 --> 00:28:46.279 for seventeen years and it was kind of a blind 594 00:28:46.400 --> 00:28:48.480 siding court when this happens. 595 00:28:49.160 --> 00:28:53.240 What is the reason the court appointed custody to the brother. 596 00:28:53.559 --> 00:28:55.799 There must have been a reason. What reason did they 597 00:28:55.839 --> 00:28:56.200 give you? 598 00:28:57.319 --> 00:29:00.119 It was just because she would not stop hitting me. 599 00:29:02.200 --> 00:29:03.160 She was one. 600 00:29:04.400 --> 00:29:07.680 She would not stop hitting me, She would not stop 601 00:29:07.799 --> 00:29:08.640 being abusive. 602 00:29:08.720 --> 00:29:12.119 Choice, Well, okay, she would not stop hitting you. Rich, 603 00:29:12.200 --> 00:29:14.319 What does she do in a case. I mean, I'm 604 00:29:14.400 --> 00:29:17.200 laying this on your lap cold like this, But that's 605 00:29:17.200 --> 00:29:19.759 what it is, as crazy as it sounds. A seventeen 606 00:29:19.839 --> 00:29:22.480 year old girl going to be eighteen in January. 607 00:29:22.240 --> 00:29:23.160 Kept hitting her mother. 608 00:29:23.279 --> 00:29:26.880 The courts took the kid away and put her under 609 00:29:26.880 --> 00:29:29.559 the guardianship of her brother. What does she do if 610 00:29:29.599 --> 00:29:31.200 she wants to try to get that back? 611 00:29:32.240 --> 00:29:32.519 Yeah? 612 00:29:32.559 --> 00:29:36.440 Sure, Hi Tom, nice to talk to you. Yes, really 613 00:29:36.480 --> 00:29:39.880 tough situation, Lauren, sorry to hear it. 614 00:29:40.400 --> 00:29:43.000 You know you're going to need to file some sort 615 00:29:43.039 --> 00:29:44.680 of motion with the court. 616 00:29:45.440 --> 00:29:49.880 My question is is it a permanent placement with the 617 00:29:49.960 --> 00:29:52.400 brother or is it a temporary Do you have any 618 00:29:52.400 --> 00:29:53.319 hearings coming up? 619 00:29:54.880 --> 00:29:55.240 It was? 620 00:29:55.480 --> 00:29:59.240 We have a hearing coming up on July fifteenth. It 621 00:29:59.279 --> 00:30:04.200 is a temp freary guardianship is how it was placed. 622 00:30:04.240 --> 00:30:08.920 Bit in the paperwork, it is a temporary testity. He's removed, 623 00:30:09.039 --> 00:30:12.640 he's put her on his insurance. I mean, he's making 624 00:30:12.640 --> 00:30:15.440 it where it's a permanent thing where it was just. 625 00:30:15.400 --> 00:30:16.359 But I don't see what you mean. 626 00:30:16.519 --> 00:30:20.079 I don't see if it's only till January. I don't 627 00:30:20.079 --> 00:30:21.799 see the harm in just letting. 628 00:30:21.519 --> 00:30:25.680 It ride out And wouldn't a seventeen say about this. 629 00:30:25.839 --> 00:30:29.559 Rich, Yeah, absolutely, Tom, And the court's going to really 630 00:30:29.599 --> 00:30:30.640 take the seventeen year. 631 00:30:30.519 --> 00:30:32.079 Old's opinion into account. 632 00:30:32.359 --> 00:30:35.599 And there's almost definitely a court appointed guardian of some 633 00:30:35.839 --> 00:30:38.119 kind for the seventeen year old too. 634 00:30:38.200 --> 00:30:38.400 Yeah. 635 00:30:40.119 --> 00:30:42.480 Yeah, there's a guardian in item and there's a case. 636 00:30:42.559 --> 00:30:46.440 Man, Okay, this is almost not worth fighting. 637 00:30:47.519 --> 00:30:50.960 Yeah, I mean, I hate for what you're going through, man, 638 00:30:51.079 --> 00:30:53.920 but it's going to be really hard to change with 639 00:30:54.359 --> 00:30:57.279 such a short time frame unless the child wants to 640 00:30:57.319 --> 00:31:05.960 come back, and the experts recommended that's. 641 00:31:03.240 --> 00:31:03.960 The thing was. 642 00:31:04.160 --> 00:31:08.359 There is Department and Human Services is involved and they 643 00:31:08.640 --> 00:31:12.400 actually were blindsighted as well as I was on April 644 00:31:12.519 --> 00:31:16.079 seventeenth when this happened. The other issue is is that 645 00:31:16.400 --> 00:31:19.480 I haven't spoken to her since that happened. It's been 646 00:31:19.599 --> 00:31:23.359 eight weeks and there has been zero communication from daughter 647 00:31:23.839 --> 00:31:25.680 and zero communication. 648 00:31:25.319 --> 00:31:26.000 From my son. 649 00:31:27.359 --> 00:31:30.640 But Lauren, even if they if they reversed it, even 650 00:31:30.680 --> 00:31:34.079 if they reversed it, it's not going to improve your relationship. 651 00:31:34.559 --> 00:31:36.799 And come January, she's going. 652 00:31:36.759 --> 00:31:40.240 To be eighteen. I mean, don't you see the folly 653 00:31:40.319 --> 00:31:40.480 in this? 654 00:31:40.680 --> 00:31:44.000 I mean, I understand your reasoning, but can't you see 655 00:31:44.079 --> 00:31:46.519 that it's a big fight for a very short time 656 00:31:46.960 --> 00:31:47.559 improve it. 657 00:31:47.680 --> 00:31:50.359 I think it would be like throwing gasoline on it. 658 00:31:50.519 --> 00:31:53.720 If you forced a seventeen year old known for hitting 659 00:31:53.799 --> 00:31:56.519 you back into your house, that's insanity. 660 00:31:58.160 --> 00:31:59.640 Yeah, I mean, did you, Lauren? 661 00:31:59.680 --> 00:32:00.799 Did you know? 662 00:32:00.960 --> 00:32:03.559 I'm not trying to tell you you're wrong for wanting 663 00:32:03.640 --> 00:32:07.359 to be her mom? But don't you see truly how 664 00:32:07.680 --> 00:32:11.519 temporary and how the fight you're going to go through 665 00:32:11.599 --> 00:32:12.880 for a couple months. 666 00:32:15.559 --> 00:32:15.799 I do. 667 00:32:17.240 --> 00:32:23.440 I'm more concerned with her safety there. She doesn't get brother, 668 00:32:23.880 --> 00:32:25.039 he's a king parent. 669 00:32:26.640 --> 00:32:29.319 Is what is the level of rich what is the 670 00:32:29.480 --> 00:32:31.000 level of evidence. 671 00:32:30.680 --> 00:32:33.759 Or the reason you have to have to change custody arrangements? 672 00:32:34.079 --> 00:32:37.440 I understand it's pretty strong, right yeah. 673 00:32:37.519 --> 00:32:40.039 I mean if it depends if it's temporary or permanent. 674 00:32:40.079 --> 00:32:42.000 But you're right, Tom, it's going to be pretty strong 675 00:32:42.039 --> 00:32:45.920 if she's already been placed with the other individual, the brother, 676 00:32:46.039 --> 00:32:49.799 and he's a police officer, unless the county's recommending she 677 00:32:49.960 --> 00:32:54.359 go back, including the gl recommending that, Lauren, I think 678 00:32:54.359 --> 00:32:56.359 the champions are going to be really difficult here. 679 00:32:58.079 --> 00:32:59.880 Yeah, and then you're going to run out of time 680 00:33:00.079 --> 00:33:02.519 because then she's going to be eighteen and then she's 681 00:33:02.559 --> 00:33:05.079 gonna flee. What I would do, and again, you didn't 682 00:33:05.119 --> 00:33:08.640 call for this kind of for this kind of advice. 683 00:33:09.000 --> 00:33:11.119 But what I would do is try to improve your 684 00:33:11.160 --> 00:33:14.519 relationship while she's with the brother and hopes that you 685 00:33:14.599 --> 00:33:17.519 can have an adult relationship with her when she turns eighteen. 686 00:33:17.920 --> 00:33:20.359 I mean maybe a meter for costing herself. 687 00:33:20.400 --> 00:33:23.319 And just that's the thing is that I've tried to 688 00:33:23.400 --> 00:33:26.759 set up counseling and nobody is responding. 689 00:33:27.400 --> 00:33:29.400 The gl that's. 690 00:33:29.279 --> 00:33:33.039 Because I'm telling you, it's because of the she's seventeen 691 00:33:33.440 --> 00:33:35.319 and will be eighteen in a few months. 692 00:33:35.799 --> 00:33:36.640 They don't understand. 693 00:33:36.799 --> 00:33:36.920 Now. 694 00:33:37.000 --> 00:33:39.359 I understand you want to get counseling, which is different, 695 00:33:39.839 --> 00:33:42.359 but have you ever just asked her out for coffee. 696 00:33:44.039 --> 00:33:45.799 I can't even communicate with her. 697 00:33:46.279 --> 00:33:47.680 I don't have her phone number. 698 00:33:48.519 --> 00:33:51.400 It's kind of your son and your daughter talking to 699 00:33:51.440 --> 00:33:51.960 you right now. 700 00:33:53.559 --> 00:33:57.079 Can you communicate with your son now? She said that. 701 00:34:00.799 --> 00:34:03.359 This is it's probably time to take a step back, 702 00:34:03.519 --> 00:34:06.559 just for a little bit. It's not gonna be taken 703 00:34:06.640 --> 00:34:08.360 care of in this short amount of time you have. 704 00:34:08.679 --> 00:34:11.679 It's just not rich Harris Harris Family Law dot Com. 705 00:34:11.760 --> 00:34:13.920 Thank you for being here. We got more coming up 706 00:34:14.320 --> 00:34:16.440 on the Troubleshooter Show. It is car Day. We do 707 00:34:16.599 --> 00:34:19.960 have some car questions. I'm Tom Martino. 708 00:34:28.639 --> 00:34:33.960 Ripped. You need advice when you don't have. 709 00:34:36.199 --> 00:34:38.760 Come running just as as can. 710 00:34:39.480 --> 00:34:41.840 Show Shooter's gonna help come. 711 00:34:43.360 --> 00:34:49.960 This is the Troubleshooter Show. No Tom Martino, Hey, Tom 712 00:34:50.039 --> 00:34:50.880 Martino here. 713 00:34:51.079 --> 00:34:54.440 We have a very busy day, uh car Day. But 714 00:34:54.559 --> 00:34:57.159 we've been getting so many calls on other things. We'll 715 00:34:57.159 --> 00:34:59.480 go to the phones. We do have some car questions 716 00:34:59.519 --> 00:35:02.199 as well. Phil wants to talk about an abandoned car. 717 00:35:03.239 --> 00:35:03.679 By the way. 718 00:35:04.039 --> 00:35:06.239 In the studio with us, we have Kevin Colkin from 719 00:35:06.280 --> 00:35:08.840 Sheridan Auto Tech. We have Bob Perry who's a leasing 720 00:35:08.920 --> 00:35:12.920 expert with JEFFR Cars, and Rod Greer over there a salesperson, 721 00:35:13.280 --> 00:35:16.079 and they're really all good people. So if you have 722 00:35:16.119 --> 00:35:18.320 any question about buying a car, selling a car, leasing 723 00:35:18.360 --> 00:35:23.119 a car, or car maintenance and repairs, including electrical issues, 724 00:35:23.400 --> 00:35:26.119 we have the experts today, but this is an odd one. 725 00:35:26.199 --> 00:35:28.280 This is about abandoned cars. 726 00:35:29.000 --> 00:35:33.400 Phil, go ahead, Yes, sir, Good morning, Tom. First thing, 727 00:35:33.480 --> 00:35:35.519 great news on your paper diagnosed. 728 00:35:36.280 --> 00:35:39.360 Thank you, Phil. You know what I feel. You're you're 729 00:35:39.360 --> 00:35:39.960 a survivor. 730 00:35:41.440 --> 00:35:44.920 Yes, sir, for your stage four melanoma survivor. 731 00:35:46.559 --> 00:35:51.920 Oh my goodness, gracious wow, Well well man, I'm telling 732 00:35:52.000 --> 00:35:53.719 you I am. I'm happy about that. 733 00:35:55.480 --> 00:35:58.320 Yeah, here's the question. We live in frank Town's or 734 00:35:58.360 --> 00:36:01.719 neighbors somewhere along here. Ten years ago my wife let 735 00:36:02.039 --> 00:36:05.159 one of her girlfriends leave a car here for quote, 736 00:36:05.239 --> 00:36:08.559 a couple of months of storage. It's still here. We 737 00:36:08.679 --> 00:36:10.760 can't get a hold of her. What can we do 738 00:36:10.880 --> 00:36:13.320 to get rid of this car legally? I don't want 739 00:36:13.360 --> 00:36:15.199 to pay for it, Just somebody come get it. 740 00:36:16.920 --> 00:36:17.880 What kind of car is it? 741 00:36:19.280 --> 00:36:19.320 On? 742 00:36:19.440 --> 00:36:22.960 Tinety one land yacht Cadillac? It's actually in pretty good 743 00:36:23.000 --> 00:36:23.480 shape too. 744 00:36:25.639 --> 00:36:25.800 You know? 745 00:36:26.880 --> 00:36:29.400 Where do you do you? Guys ever communicate with this friend? 746 00:36:30.760 --> 00:36:32.960 The last it's been nine years since we've talked to her. 747 00:36:33.000 --> 00:36:35.199 We can't even with you know, going through her last 748 00:36:35.199 --> 00:36:39.079 employee we knew of. We can't get any contact information. 749 00:36:38.800 --> 00:36:42.320 For you know, you you mentioned something. How do you 750 00:36:42.360 --> 00:36:43.679 get rid of this legally? I can't. 751 00:36:43.920 --> 00:36:46.119 I can't answer that, but I'll tell you this. What 752 00:36:46.239 --> 00:36:48.000 are the chances she's going to come after it? And 753 00:36:48.119 --> 00:36:49.679 if she does, what is it worth? And what is 754 00:36:49.760 --> 00:36:50.360 she going to say? 755 00:36:50.599 --> 00:36:52.760 You did wrong? I mean, she abandoned it. 756 00:36:53.000 --> 00:36:55.519 If it was me, I would have some junker come 757 00:36:55.559 --> 00:36:57.079 and a crusher come and pick it up. 758 00:36:57.440 --> 00:36:59.159 That's what I would do. That's what I would just 759 00:36:59.239 --> 00:36:59.880 do that. Guys. 760 00:37:00.119 --> 00:37:02.480 What do you think, guys, Kevin, what do you think 761 00:37:02.480 --> 00:37:03.519 about abandoned cars? 762 00:37:03.559 --> 00:37:05.079 Do you want to do it legal? Call a tow 763 00:37:05.159 --> 00:37:07.000 truck and let them do their own paperwork? 764 00:37:07.480 --> 00:37:10.519 Oh well, man, I'm telling you I am. I'm happy 765 00:37:10.559 --> 00:37:10.960 about that. 766 00:37:12.679 --> 00:37:15.559 Yeah, here's the question. We live in frank Town's or 767 00:37:15.599 --> 00:37:18.920 neighbors somewhere along here. Ten years ago, my wife let 768 00:37:19.280 --> 00:37:22.360 one of her girlfriends leave a car here for quote, 769 00:37:22.480 --> 00:37:26.119 a couple months of storage. It's still here. We can't 770 00:37:26.159 --> 00:37:28.159 get a hold of her. What can we do to 771 00:37:28.159 --> 00:37:30.599 get rid of this car legally? I don't want to 772 00:37:30.639 --> 00:37:32.400 pay for it, Just somebody come get it. 773 00:37:34.159 --> 00:37:35.119 What kind of car is it? 774 00:37:36.480 --> 00:37:36.519 On? 775 00:37:36.679 --> 00:37:40.199 Tinety one land yacht Cadillac. It's actually in pretty good 776 00:37:40.239 --> 00:37:40.719 shape too. 777 00:37:42.840 --> 00:37:48.039 You know, do you guys ever communicate with this friend the. 778 00:37:48.159 --> 00:37:50.159 Last it's been nine years since we've talked to her. 779 00:37:50.239 --> 00:37:52.400 We can't even with you know, going through her last 780 00:37:52.440 --> 00:37:56.119 employee we knew of. We can't get any contact information for. 781 00:37:57.679 --> 00:37:59.679 You know, you you mentioned something. How do you get 782 00:37:59.719 --> 00:38:00.920 rid of the legally? I can't. 783 00:38:01.159 --> 00:38:03.320 I can't answer that, but I'll tell you this, What 784 00:38:03.480 --> 00:38:04.559 are the chances she's. 785 00:38:04.440 --> 00:38:05.119 Going to come after it? 786 00:38:05.199 --> 00:38:06.760 And if she does, what is it worth? And what 787 00:38:06.880 --> 00:38:09.159 is she going to say you did wrong? I mean, 788 00:38:09.239 --> 00:38:11.760 she abandoned it. If it was me, I would have 789 00:38:11.920 --> 00:38:14.320 some junker coming a crusher come and pick it up. 790 00:38:14.679 --> 00:38:16.400 That's what I would do. That's what I would just 791 00:38:16.480 --> 00:38:16.719 do that. 792 00:38:16.840 --> 00:38:19.440 Guys. What do you think? Guys, Kevin, what do you 793 00:38:19.519 --> 00:38:20.719 think about abandoned cars? 794 00:38:20.760 --> 00:38:22.320 If you want to do it legal, call a tow 795 00:38:22.400 --> 00:38:25.119 truck and let them do their own paperwork. If you're 796 00:38:25.159 --> 00:38:27.400 not concerned about Oh do they do that? Yeah? Yeah, 797 00:38:27.519 --> 00:38:29.719 just tell them it's abandoned on my property. Come get it. 798 00:38:29.800 --> 00:38:32.000 You signed the ticket and they'll deal with it, or 799 00:38:32.079 --> 00:38:34.079 you sell it to the junker. Either way. 800 00:38:36.639 --> 00:38:38.760 That's a good idea. I would be bad shape. 801 00:38:38.880 --> 00:38:43.079 Yeah, Like like when you say it's not in bad shape, 802 00:38:43.159 --> 00:38:44.519 what what model is it? 803 00:38:46.679 --> 00:38:49.119 It's one I think it's it might be even a 804 00:38:49.199 --> 00:38:53.199 coupe deville, but it's that huge one that's not ye 805 00:38:53.440 --> 00:38:56.960 could be or fleetwood, the big blocks five hundred in it. 806 00:38:57.280 --> 00:38:59.119 You know, so it's got a good motor in radio. 807 00:38:59.440 --> 00:39:01.840 So yes, that's the biggest part of a lease payment 808 00:39:01.960 --> 00:39:06.679 is depreciation. So the right used car that doesn't depreciate 809 00:39:06.760 --> 00:39:09.679 a lot more, I'll have a very small payment and 810 00:39:09.840 --> 00:39:11.639 you still have the same options that you have with 811 00:39:11.719 --> 00:39:13.440 a new car lease at the end. You know, you've 812 00:39:13.480 --> 00:39:16.079 got an out if the value of the car's not there. 813 00:39:17.679 --> 00:39:22.719 What's the oldest one you've ever done? Probably you know, 814 00:39:22.840 --> 00:39:25.920 five year old car really, and. 815 00:39:26.079 --> 00:39:28.679 So how long would you typically lease a car like 816 00:39:28.760 --> 00:39:29.840 that for two or three years? 817 00:39:30.159 --> 00:39:31.880 Well, it depends on how many miles are on it 818 00:39:32.000 --> 00:39:35.159 to start with. But I mean they'll still do five 819 00:39:35.280 --> 00:39:37.119 years on a six year old car. 820 00:39:38.480 --> 00:39:39.280 That see. 821 00:39:39.440 --> 00:39:41.559 I find that absolutely astounding. 822 00:39:42.199 --> 00:39:44.880 And so you can take get a car up to 823 00:39:45.000 --> 00:39:47.400 six years old and go up to five years on 824 00:39:47.519 --> 00:39:48.239 a lease, you can. 825 00:39:48.440 --> 00:39:51.360 That must that must give you very very low payments. 826 00:39:52.000 --> 00:39:52.599 I mean it can. 827 00:39:54.039 --> 00:39:56.320 You know, Again, the depreciation is the biggest part. So 828 00:39:56.360 --> 00:39:59.480 if there's not much depreciation, it can be a small payment. 829 00:39:59.519 --> 00:40:01.679 If it's some thing like a you know, a high 830 00:40:01.760 --> 00:40:04.119 end import car, they still depreciate a lot and the 831 00:40:04.159 --> 00:40:06.800 payment would be huge and that doesn't make sense. 832 00:40:06.880 --> 00:40:10.519 Okay, Again, it all has to do with what the 833 00:40:10.679 --> 00:40:14.599 less ore feels it will be worth at the end 834 00:40:14.639 --> 00:40:17.840 of the lease term, because that is what you're going 835 00:40:17.920 --> 00:40:22.760 to make payments based on today's value minus the residual value. 836 00:40:23.159 --> 00:40:25.880 That's the part of the car you're using, or as 837 00:40:25.960 --> 00:40:28.239 I like to say, the part of the apple you're eating, 838 00:40:28.760 --> 00:40:30.679 and the part of the apple you have to pay for. 839 00:40:31.559 --> 00:40:36.719 And somebody wants to know this, and I forgot this. 840 00:40:37.519 --> 00:40:40.519 What is the difference? Ask your leasing guy what is 841 00:40:40.599 --> 00:40:44.079 the difference between an open end and a closed end lease? 842 00:40:44.440 --> 00:40:47.199 And I used to know that, but god, don't do 843 00:40:47.360 --> 00:40:50.239 they even have one or the other? Are they both available? 844 00:40:50.320 --> 00:40:51.079 What's the difference? 845 00:40:51.599 --> 00:40:55.199 So open end is designed for commercial use, so it's 846 00:40:55.239 --> 00:40:58.239 a business use. So on an open end lease, you'll 847 00:40:58.280 --> 00:41:00.480 still have a residual value, but the less he is 848 00:41:00.599 --> 00:41:04.800 responsible for that value. Because if you're say you're in construction, 849 00:41:05.000 --> 00:41:07.440 what's average wear in teror on a pickup truck that 850 00:41:07.559 --> 00:41:10.639 you're hauled around rocks and drywall and all that versus 851 00:41:11.159 --> 00:41:14.920 a closed end is designed for individuals. So on an 852 00:41:14.960 --> 00:41:18.360 open end, the less he is responsible for the residual value. 853 00:41:18.440 --> 00:41:21.159 So get to the end of the lease. Got a 854 00:41:21.199 --> 00:41:24.400 residual value turn the car in, so then you get 855 00:41:24.480 --> 00:41:27.199 three bids on that car, And if it's worth more 856 00:41:27.280 --> 00:41:29.800 than residual value, the less he gets that money back. 857 00:41:29.880 --> 00:41:32.719 If it's worth less than residual value, the less he 858 00:41:32.840 --> 00:41:35.559 has to pay the difference. On a closed end leash 859 00:41:35.880 --> 00:41:38.679 if he's not responsible for the residual value. As long 860 00:41:38.760 --> 00:41:41.360 as they've they're within the miles that are written, and 861 00:41:41.440 --> 00:41:43.280 you don't have excessive wear in terror, you can just 862 00:41:43.360 --> 00:41:43.840 walk away. 863 00:41:45.360 --> 00:41:48.039 So that means closed end, meaning everything is tied up 864 00:41:48.079 --> 00:41:49.679 at the end, you don't have to worry about it. 865 00:41:49.960 --> 00:41:52.719 But with an open end you're open. 866 00:41:52.760 --> 00:41:56.039 To whatever extra chargers there might be if it has 867 00:41:56.159 --> 00:41:57.480 excessive wear. 868 00:41:57.840 --> 00:41:59.320 Correct, because you know what's average. 869 00:41:59.320 --> 00:42:00.559 We're in terr If I tell you I have a 870 00:42:00.639 --> 00:42:03.079 construction company, I go all my trucks are beat up. 871 00:42:03.119 --> 00:42:04.039 That's average for me. 872 00:42:04.320 --> 00:42:07.159 So it's kind of a gray area so that you 873 00:42:07.199 --> 00:42:09.639 know you're still responsible for that. So normally an open 874 00:42:09.719 --> 00:42:12.119 end lease, I'll have a very small residual value just 875 00:42:12.199 --> 00:42:12.760 to be safe. 876 00:42:14.360 --> 00:42:16.519 Now, is it a good idea? 877 00:42:16.599 --> 00:42:19.119 Then? Would you would you recommend that to a client 878 00:42:20.159 --> 00:42:22.199 if they were in business, or would you just say 879 00:42:22.280 --> 00:42:22.800 purchase it? 880 00:42:23.440 --> 00:42:25.719 No, I mean it still makes sense because the company 881 00:42:26.119 --> 00:42:28.840 would get to write off the lease payments, and you know, 882 00:42:28.960 --> 00:42:31.800 normally like a construction company, when that lease is up, 883 00:42:32.320 --> 00:42:34.159 they're going to buy that because it's a good buy 884 00:42:34.239 --> 00:42:35.800 and get rid of an older truck, so they just 885 00:42:35.880 --> 00:42:36.920 pass them down that way. 886 00:42:37.320 --> 00:42:40.239 No, it still makes a lot of sense. All right, 887 00:42:40.280 --> 00:42:43.559 thank you very much. Bob Perry's with fur Cars. Leasing 888 00:42:43.679 --> 00:42:46.079 questions you can direct to us. We have more coming 889 00:42:46.159 --> 00:42:53.639 up on the Troubleshooter Show. Tom Martine here at three 890 00:42:53.760 --> 00:42:57.239 ZHO three seven one three talk seven one three. 891 00:42:57.079 --> 00:42:58.880 Eight two five five. Let's go back to. 892 00:43:01.320 --> 00:43:04.039 We reconnected this time he wants to know about the 893 00:43:04.119 --> 00:43:07.480 Jeep versus the GMC, and then Kevin said he's leaning 894 00:43:07.519 --> 00:43:11.000 more toward the GMC, given that all things are equal 895 00:43:11.440 --> 00:43:14.880 a mileage and you know, condition and stuff like that. 896 00:43:15.079 --> 00:43:17.719 But he said that engine and both of them, which 897 00:43:17.800 --> 00:43:20.480 is the same engine, they're not good engines. After about 898 00:43:20.519 --> 00:43:24.159 sixty thousand miles, Greg, do you have any follow up questions? 899 00:43:25.800 --> 00:43:29.960 No, just they were all both twenty eighteen. One is 900 00:43:30.039 --> 00:43:34.760 the GMC, one is the Jeep. So they think the 901 00:43:34.920 --> 00:43:40.519 engines are equivalent. They're different engines by different manufacturers they are. 902 00:43:41.400 --> 00:43:43.679 Did you know that, Kevin? He said, they're two different engines. 903 00:43:43.679 --> 00:43:46.920 They're just problematic. Yeah, we have a lot of problems 904 00:43:46.960 --> 00:43:48.280 okay with both plais So. 905 00:43:48.280 --> 00:43:50.960 They're not the same, they're not the same manufacturers. 906 00:43:51.079 --> 00:43:53.639 The same displacement of three six is what I'm assuming, 907 00:43:53.719 --> 00:43:55.920 unless he's getting a HEMI or something like that in 908 00:43:56.000 --> 00:43:56.400 the deep. 909 00:43:57.559 --> 00:43:59.599 Yeah, they're both. They're both six cylinders. 910 00:44:00.039 --> 00:44:01.920 Yah, they're both the three six. So they're they're one 911 00:44:02.000 --> 00:44:04.760 hundred thousand mile motors. Just keep that in mind when 912 00:44:04.800 --> 00:44:05.679 you buying them. 913 00:44:06.440 --> 00:44:08.320 What happens after that? Kevin? 914 00:44:08.440 --> 00:44:11.159 I mean the cams, Like what the cams are problematic? 915 00:44:11.760 --> 00:44:13.800 You know, you start digging in and doing major engine 916 00:44:13.840 --> 00:44:16.599 work to them, leaks or you know, back and forth. 917 00:44:16.679 --> 00:44:18.440 You just start spending a lot of money on them. 918 00:44:19.920 --> 00:44:23.519 Okay, I would have is So if I'm looking if 919 00:44:23.559 --> 00:44:27.159 I'm looking at a what we'll call it a six 920 00:44:27.280 --> 00:44:34.400 feet suv near that age, what would you be looking at? 921 00:44:36.960 --> 00:44:39.519 Well Man, there's a lot of good SUVs. That depends 922 00:44:39.559 --> 00:44:41.800 on what you want to what you want to spend. 923 00:44:41.960 --> 00:44:44.039 Like Toyotas would be great, right, Kevin? 924 00:44:44.159 --> 00:44:45.039 Absolutely the best? 925 00:44:45.159 --> 00:44:51.400 Yes, Yeah, I mean they have the longevity how much 926 00:44:51.440 --> 00:44:51.880 do you want to. 927 00:44:51.880 --> 00:44:57.000 Spend I'm looking at spending less right around twenty five 928 00:44:57.119 --> 00:44:58.000 thousand or less. 929 00:44:59.199 --> 00:45:01.920 Yeah, you can get a nice to get a pretty 930 00:45:01.960 --> 00:45:04.199 good one. Yep, Yeah, you can get a pretty good 931 00:45:04.239 --> 00:45:07.639 one for that. And may I ask another question? Why 932 00:45:07.760 --> 00:45:11.079 haven't you considered new too expensive? 933 00:45:13.440 --> 00:45:14.199 Just because of the. 934 00:45:14.239 --> 00:45:15.599 Cost most of the new ones. 935 00:45:16.039 --> 00:45:19.559 I mean I have thought about Fundae or Kiya new 936 00:45:20.280 --> 00:45:21.280 just because of the warrant. 937 00:45:21.360 --> 00:45:24.800 Yeah, right, that's what I was thinking. 938 00:45:25.199 --> 00:45:29.079 Hundais have, Hey, Kevin, do Hyundais have a problem with longevity? 939 00:45:30.400 --> 00:45:33.400 Yeah, they do. I mean it's without that warranty, they're 940 00:45:33.480 --> 00:45:36.960 they're not near as valuable, but they're one hundred thousand 941 00:45:37.000 --> 00:45:38.039 mile cars they are. 942 00:45:39.679 --> 00:45:43.239 Okay, Well, see when we say that one hundred thousand 943 00:45:43.280 --> 00:45:45.920 miles is a lot of miles, I mean but and 944 00:45:46.039 --> 00:45:48.880 then I mean, you know, I understand what you're saying. 945 00:45:49.199 --> 00:45:50.079 What you're saying is. 946 00:45:50.639 --> 00:45:53.840 They start going at about fifty or sixty and then 947 00:45:53.880 --> 00:45:56.639 are pretty wrapped up at one hundred. So when you 948 00:45:56.719 --> 00:46:00.360 say one hundred thousand miles, you mean they they kind 949 00:46:00.400 --> 00:46:03.920 of start deteriorating and they start nickling and diming you, right. 950 00:46:03.960 --> 00:46:05.719 Yeah, they start taking chunks, Yes. 951 00:46:07.199 --> 00:46:10.800 Yeah, man, one thing, when I had my g Wagon 952 00:46:11.280 --> 00:46:15.679 and it got up around sixty thousand miles K, there 953 00:46:15.800 --> 00:46:19.400 was always thing and and here's you're looking at this 954 00:46:19.920 --> 00:46:22.360 Mercedes g Wagon is supposed to be, you know, built 955 00:46:22.440 --> 00:46:26.760 like a tank, and I'm I'm telling you the cost 956 00:46:26.840 --> 00:46:29.960 of maintenance was outrageous, outrageous. 957 00:46:31.079 --> 00:46:34.079 And you're saying, all Mercedes. 958 00:46:33.559 --> 00:46:36.599 Do that, right, Yeah, at most Europeans BMW is the 959 00:46:36.599 --> 00:46:39.679 same thing. I mean, they're you hit that sixty sixty 960 00:46:39.760 --> 00:46:42.039 window and it starts taking a lot of money to 961 00:46:42.159 --> 00:46:43.039 keep those on the road. 962 00:46:43.679 --> 00:46:46.119 Why why do you think it is that way? Are 963 00:46:46.199 --> 00:46:48.920 they not built? Well? I mean they look like a 964 00:46:49.000 --> 00:46:50.119 brick you know what house? 965 00:46:50.239 --> 00:46:53.239 Oh, they really look they have major problems. But the 966 00:46:53.360 --> 00:46:57.000 problems they have are very expensive. So in other words, 967 00:46:57.039 --> 00:46:59.360 a common leak on a on a European car on 968 00:46:59.480 --> 00:47:02.400 one of these cost you five grand. That costs you 969 00:47:02.480 --> 00:47:03.639 twelve jeep. 970 00:47:04.599 --> 00:47:08.360 Yeah okay, now I think Evan, is this a new 971 00:47:08.519 --> 00:47:11.400 call on an abandoned car? 972 00:47:12.440 --> 00:47:14.920 We took one earlier. So what's going on? 973 00:47:15.320 --> 00:47:15.519 Yeah? 974 00:47:15.559 --> 00:47:16.440 That was from Phil. 975 00:47:16.880 --> 00:47:19.679 Now this is you Okay, go ahead, And now I've 976 00:47:19.800 --> 00:47:24.760 got exactly the same question everybody I know that lives 977 00:47:24.800 --> 00:47:29.119 in the country, has dealt with abandoned cars, and I 978 00:47:29.239 --> 00:47:33.480 would rather hang up because my question was his question. 979 00:47:35.119 --> 00:47:37.880 Okay, Greg, I want to ask you something. How long 980 00:47:37.920 --> 00:47:38.880 has the car been there? 981 00:47:41.880 --> 00:47:41.920 Not? 982 00:47:42.039 --> 00:47:44.599 Greg, I'm sorry, Evan. How long has the car been there? 983 00:47:45.639 --> 00:47:46.800 Let's say six months? 984 00:47:48.599 --> 00:47:50.280 And is it on your property? 985 00:47:51.320 --> 00:47:51.519 Yes? 986 00:47:53.400 --> 00:47:56.119 Okay, I'd call a tow truck and say, listen, I 987 00:47:56.239 --> 00:48:00.239 got a vehicle on my property. They liking you make 988 00:48:00.320 --> 00:48:02.360 some money off of those, right, Kevin, When you said 989 00:48:02.440 --> 00:48:06.119 call a tow truck, because sometimes they send out notices, Yeah, 990 00:48:06.559 --> 00:48:08.239 I mean, what what kind of car is it? 991 00:48:08.320 --> 00:48:08.559 Evan? 992 00:48:10.039 --> 00:48:10.199 Is it? 993 00:48:10.440 --> 00:48:15.440 May I enterject because everybody that I know has sooner 994 00:48:15.480 --> 00:48:18.719 or later got an invented the car that a licensed 995 00:48:19.119 --> 00:48:23.000 tow truck by the BUC will come and get them 996 00:48:23.320 --> 00:48:27.280 for free and haul them away legally and take care 997 00:48:27.320 --> 00:48:32.800 of the paperwork that I say, anybody that has a 998 00:48:33.039 --> 00:48:39.639 vehicle that they should get some monetary return for the 999 00:48:39.960 --> 00:48:41.800 bother or the storage b. 1000 00:48:43.679 --> 00:48:46.239 Yeah, but you can. If you can't locate the owner, 1001 00:48:46.760 --> 00:48:47.400 you're never going to. 1002 00:48:47.440 --> 00:48:48.840 Get that owner is dead. 1003 00:48:49.079 --> 00:48:50.119 Let's say the owner. 1004 00:48:50.480 --> 00:48:53.039 There is a process, Evan, there is a process you 1005 00:48:53.119 --> 00:48:55.559 can go through. It'll cost you about five hundred bucks 1006 00:48:56.159 --> 00:48:58.000 and you'll get a bond title and then you can 1007 00:48:58.079 --> 00:48:58.559 sell the car. 1008 00:48:59.519 --> 00:49:02.119 Okay, that was the more you can that I was 1009 00:49:02.360 --> 00:49:02.840 working for. 1010 00:49:03.119 --> 00:49:05.159 Yeah, you can go through that. It takes about four 1011 00:49:05.239 --> 00:49:07.880 months in about five hundred bucks, and you can get 1012 00:49:07.920 --> 00:49:08.280 a title. 1013 00:49:09.480 --> 00:49:11.320 Is that and where does he start, Kevin? 1014 00:49:11.800 --> 00:49:14.360 There's companies that will apply for that. I mean there's 1015 00:49:14.440 --> 00:49:16.320 there's one I can't remember his name that we work with, 1016 00:49:17.199 --> 00:49:18.440 you know, if we want the title. 1017 00:49:18.559 --> 00:49:21.320 So if a car's abandoned, there might be a way 1018 00:49:21.440 --> 00:49:25.119 for Evan to go through a process whereby he gets 1019 00:49:25.159 --> 00:49:27.199 a bonded title and owns it at the end of 1020 00:49:27.239 --> 00:49:28.000 the processes. 1021 00:49:28.599 --> 00:49:30.320 Yeah, you can get the paperwork online. 1022 00:49:31.880 --> 00:49:35.280 I have a question, Well, that's the can as Pabelion, 1023 00:49:35.639 --> 00:49:41.159 a layman go through the bonded title process without legal 1024 00:49:41.239 --> 00:49:44.920 advice or a company that does it for the five hundred. 1025 00:49:44.800 --> 00:49:47.840 Yes, yes you can, it is possible you do. 1026 00:49:48.519 --> 00:49:50.280 I would assume you have to put up a bond. 1027 00:49:50.599 --> 00:49:52.320 Well, in the end, you have to put up a bond. 1028 00:49:52.800 --> 00:49:54.280 No matter what, you're going to have to put up 1029 00:49:54.280 --> 00:49:54.679 a bond. 1030 00:49:55.599 --> 00:49:56.320 There's a bond. 1031 00:49:56.440 --> 00:49:58.840 But how much is that bond depends on the value 1032 00:49:58.880 --> 00:49:59.199 of the car. 1033 00:50:00.679 --> 00:50:05.000 Give me an idea, like, is it is a small percentage? Okay? 1034 00:50:05.159 --> 00:50:11.280 All right? Yeah, So what kind of car is it? Evan? 1035 00:50:11.360 --> 00:50:12.239 What kind of car is it? 1036 00:50:13.199 --> 00:50:20.159 I'm calling as a generic caller because everybody of over years, 1037 00:50:21.039 --> 00:50:23.599 a guy said I'll leave it here for the weekend, 1038 00:50:24.360 --> 00:50:26.559 and that was five or ten years ago. 1039 00:50:27.119 --> 00:50:30.719 Here is this. 1040 00:50:30.800 --> 00:50:34.519 Frequent flyer, Phil, No, no, it's. 1041 00:50:37.000 --> 00:50:37.280 Okay. 1042 00:50:38.400 --> 00:50:42.719 What's a different name in the past. Yeah, but we 1043 00:50:42.840 --> 00:50:45.320 can tell him, Evan, Thank you for calling. Three O 1044 00:50:45.440 --> 00:50:47.360 three seven one three eight two five five. 1045 00:50:47.800 --> 00:50:48.000 Yeah. 1046 00:50:48.400 --> 00:50:51.880 Abandoned vehicles in the country, they are plentiful. 1047 00:50:51.920 --> 00:50:54.400 I mean they really are. You often wonder what the 1048 00:50:54.440 --> 00:50:55.559 hell's going on and why. 1049 00:50:56.280 --> 00:50:58.840 By the way, Genesis Total Exteriors, we talked to them 1050 00:50:58.880 --> 00:51:02.280 about their construction indoor and outdoor. They also do mold 1051 00:51:02.360 --> 00:51:07.800 detection and remediation, so and they're honest about it. Genesistotalexteriors 1052 00:51:07.840 --> 00:51:15.119 dot com. Tom Martine, you're a troubleshooter. Three oh three 1053 00:51:15.280 --> 00:51:17.920 seven one three talk seven one three eight two five five. 1054 00:51:20.159 --> 00:51:23.639 Harold, what's going on with you? Harold? Welcome to the show. 1055 00:51:25.000 --> 00:51:29.679 Thank you, Tom. First time caller. UH has a issue 1056 00:51:29.719 --> 00:51:32.119 with the welcome I hope you can help me with. 1057 00:51:33.719 --> 00:51:34.480 Okay, what is it? 1058 00:51:37.079 --> 00:51:43.119 The company name is UH Popshelf Electric Heating. 1059 00:51:42.880 --> 00:51:46.360 And Plumbing, Okay, and what's the problem. 1060 00:51:47.480 --> 00:51:51.480 I signed up for a yearly service plan at the 1061 00:51:51.800 --> 00:51:56.639 end of January of this year, okay. And before I did, 1062 00:51:56.719 --> 00:51:59.079 I went on their website because I have a tankless 1063 00:51:59.119 --> 00:52:03.119 water heater and I wanted to know if that was 1064 00:52:03.280 --> 00:52:07.840 included with their service plan, which includes UH service and 1065 00:52:08.000 --> 00:52:11.719 flushing of water, among other things. 1066 00:52:13.039 --> 00:52:14.199 Right, exactly right. 1067 00:52:15.599 --> 00:52:17.360 I didn't see anything on your site that said it 1068 00:52:17.480 --> 00:52:22.320 was extra. And I called them in January before I 1069 00:52:22.440 --> 00:52:27.960 signed up, and I specifically asked UH at least twice 1070 00:52:28.119 --> 00:52:31.400 that I know of, if it mattered that I had 1071 00:52:31.440 --> 00:52:32.519 a tankless water heater. 1072 00:52:32.800 --> 00:52:34.639 I was told no, it rightn't. 1073 00:52:34.360 --> 00:52:38.920 Matter, It's covered. Right when it came time to do it, 1074 00:52:40.840 --> 00:52:42.000 it was a different story. 1075 00:52:43.639 --> 00:52:45.360 Do you let me ask you, Sonny Harold, do you 1076 00:52:45.440 --> 00:52:47.800 pay for this by the month or in a lump sum? 1077 00:52:49.840 --> 00:52:49.960 Uh? 1078 00:52:50.719 --> 00:52:54.119 It was ninety nine dollars for the year. I paid 1079 00:52:54.159 --> 00:52:55.000 for it an a lump sum. 1080 00:52:56.639 --> 00:52:56.960 Okay. 1081 00:52:58.320 --> 00:53:00.880 And I even had me let me get to this. 1082 00:53:01.119 --> 00:53:04.559 I'm looking on my computer right now. I even received 1083 00:53:04.599 --> 00:53:09.559 an email from them because they they they sent a 1084 00:53:09.679 --> 00:53:14.559 tech out this past Thursday yesterday to do the tankless 1085 00:53:14.679 --> 00:53:18.920 water heater safety inspections slash flush. I got the email 1086 00:53:19.000 --> 00:53:20.559 right in front of I can send it to it, 1087 00:53:21.440 --> 00:53:24.639 and it says under that ninety nine dollars promo one 1088 00:53:24.719 --> 00:53:29.239 year service plan. Nowhere does it say that it's extra. 1089 00:53:30.599 --> 00:53:32.159 And how much extra are they charging? 1090 00:53:34.079 --> 00:53:36.079 At first they wanted to charge me one hundred and 1091 00:53:36.079 --> 00:53:41.400 eighty nine dollars extra. Holy trap tech got here. Yeah, 1092 00:53:41.480 --> 00:53:45.079 when the tech got here yesterday, before he started, he 1093 00:53:45.159 --> 00:53:47.360 said it's going to be one hundred and twenty nine dollars. 1094 00:53:47.400 --> 00:53:50.000 They're giving you a little break. I'm not paying that 1095 00:53:50.199 --> 00:53:53.599 because I was told it was included. I am not 1096 00:53:53.760 --> 00:53:54.119 paying that. 1097 00:53:54.559 --> 00:53:54.760 Yeah. 1098 00:53:54.760 --> 00:53:58.280 But do you have anywhere hold on, Harold, No matter 1099 00:53:58.360 --> 00:54:01.280 what you were told, it's not a matter unless you 1100 00:54:01.400 --> 00:54:03.960 can prove it. So do you have anything in writing, 1101 00:54:04.079 --> 00:54:06.360 or any emails or any text or anything. 1102 00:54:08.360 --> 00:54:11.199 Stating that the water heater tankless was included? 1103 00:54:12.320 --> 00:54:16.880 I don't, yeah, or anything saying it was not included. Okay, 1104 00:54:17.239 --> 00:54:21.159 So everything you did for this maintenance plan was by phone? 1105 00:54:21.760 --> 00:54:23.199 Was or by by how? 1106 00:54:23.320 --> 00:54:25.920 How did you communicate with him and what did you 1107 00:54:26.079 --> 00:54:28.400 call them up for what was the original reason you 1108 00:54:28.519 --> 00:54:28.920 called them? 1109 00:54:29.320 --> 00:54:30.039 Very seldom do. 1110 00:54:30.119 --> 00:54:32.800 People call these companies and say, oh, by the way, 1111 00:54:32.840 --> 00:54:34.199 I want a yearly maintenance plan. 1112 00:54:34.519 --> 00:54:37.239 So what brought you to this yearly maintenance plan? 1113 00:54:37.760 --> 00:54:38.280 What was it? 1114 00:54:40.159 --> 00:54:45.519 We purchased another house and I'm sure the previous owner 1115 00:54:45.599 --> 00:54:48.719 didn't have the tankless flush. I mean the house was 1116 00:54:48.760 --> 00:54:49.719 only four years old. 1117 00:54:50.840 --> 00:54:53.320 I understand, how did you come to find this company? 1118 00:54:53.679 --> 00:54:55.840 And why did you call this company? How did you 1119 00:54:55.960 --> 00:54:57.960 find them? And why did you call them? 1120 00:54:59.800 --> 00:55:03.440 H I received a flyer in one of those keep on. 1121 00:55:05.000 --> 00:55:05.679 Okay they. 1122 00:55:07.480 --> 00:55:10.599 And was it about the maintenance plan the flyer? Or 1123 00:55:10.760 --> 00:55:13.000 was it just about their general service? 1124 00:55:14.400 --> 00:55:15.920 It was about the maintenance plan? 1125 00:55:17.519 --> 00:55:23.719 Okay, do you still have that flyer? I don't know. 1126 00:55:24.039 --> 00:55:26.960 My wife's going to look right now, but I'm also. 1127 00:55:26.800 --> 00:55:30.119 Okay, here's here's what's going to happen, Harold. Let me 1128 00:55:30.239 --> 00:55:32.360 just tell you what's going to happen. I'll have somebody 1129 00:55:32.440 --> 00:55:34.800 call over there and say, why aren't you taking care 1130 00:55:34.840 --> 00:55:37.039 of his tankless water heater? And they're going to say 1131 00:55:37.320 --> 00:55:40.400 it's not it's not included. And then we're going to say, 1132 00:55:40.480 --> 00:55:43.000 but he said, you promised it was included, and they're 1133 00:55:43.039 --> 00:55:44.280 going to say, no, we didn't. 1134 00:55:44.840 --> 00:55:48.159 So what I'm getting at is it's not going to 1135 00:55:48.239 --> 00:55:48.800 go anywhere. 1136 00:55:48.960 --> 00:55:52.920 I mean, I understand that you say, you know, they 1137 00:55:53.000 --> 00:55:56.599 said it was included, and in their mind they could 1138 00:55:56.679 --> 00:55:58.960 mean it was included for an extra charge. I mean, 1139 00:55:59.039 --> 00:56:03.440 we need some kind some kind of documentation. By the way, 1140 00:56:03.719 --> 00:56:06.960 even if you have something saying what is included, because 1141 00:56:07.039 --> 00:56:09.280 if they say a water heater, then I would say 1142 00:56:09.320 --> 00:56:12.000 they'd have to use They'd have to include your water heater, 1143 00:56:12.360 --> 00:56:15.360 they would, I mean, if they say water heater. So 1144 00:56:15.679 --> 00:56:19.599 do you have anything at all that describes this service? 1145 00:56:19.880 --> 00:56:21.559 I'm looking right on their website. 1146 00:56:21.800 --> 00:56:26.159 This service includes one annual AC tune up, one annual 1147 00:56:26.320 --> 00:56:30.960 furnace tune up, one annual water heater flush and safety inspection, 1148 00:56:31.519 --> 00:56:36.159 one visual electrical inspection, and discounts on repairs. 1149 00:56:37.599 --> 00:56:39.639 So what would you say that is mark? Would you 1150 00:56:40.000 --> 00:56:43.239 expect it to be yes? Covered? 1151 00:56:43.480 --> 00:56:45.519 Yes, Not only that, he said he talked to him 1152 00:56:45.559 --> 00:56:47.960 twice and both times they said it, and I take 1153 00:56:48.000 --> 00:56:49.000 the guy at his word. 1154 00:56:49.360 --> 00:56:52.039 Along with what I'm reading on the website. These guys, 1155 00:56:52.280 --> 00:56:53.679 I don't know why they wouldn't do it. 1156 00:56:55.719 --> 00:56:58.159 No, it makes sense with the same thing. 1157 00:57:01.360 --> 00:57:04.320 Let's see what does it say in your try to 1158 00:57:04.400 --> 00:57:06.920 call them up. I mean they got good ratings and stuff. 1159 00:57:07.239 --> 00:57:09.440 Maybe they'll come on and simply say, hey, we'll go 1160 00:57:09.440 --> 00:57:11.519 ahead and do it for him, and then change the 1161 00:57:11.639 --> 00:57:13.599 language and the agree to the people. 1162 00:57:14.719 --> 00:57:16.199 Did they offer to refund it? 1163 00:57:17.519 --> 00:57:20.400 No, that's what I was just gonna say. After the 1164 00:57:20.559 --> 00:57:23.079 tech that was here yesterday told me that it was 1165 00:57:23.159 --> 00:57:26.519 going to be one hundred and twenty nine dollars. I 1166 00:57:26.719 --> 00:57:30.400 called the company and spoke to I guess that's their 1167 00:57:31.400 --> 00:57:35.480 service manager. Her name is down. I said, you know, 1168 00:57:35.719 --> 00:57:38.159 if you're not going to honor this, I want my 1169 00:57:38.280 --> 00:57:41.719 ninety nine dollars refunded. And she said, I'll talk to 1170 00:57:41.840 --> 00:57:45.199 the owner and call you back. And she called me 1171 00:57:45.239 --> 00:57:47.920 back fifteen minutes later, and she said, he refuses. 1172 00:57:48.800 --> 00:57:50.840 Let's get him on and let's let's just try to 1173 00:57:50.880 --> 00:57:52.840 call him. Maybe they'll be a little better when we 1174 00:57:52.960 --> 00:57:53.480 talked to him. 1175 00:57:53.719 --> 00:57:56.199 Key, wait, D, Deputy D, what what do you have. 1176 00:57:56.840 --> 00:57:57.920 I'm also looking. 1177 00:57:57.719 --> 00:57:59.719 At their website and right at the top, the very 1178 00:57:59.840 --> 00:58:03.320 first the very first top line of their website says 1179 00:58:03.440 --> 00:58:09.400 one satisfaction guarantee and a thumbs up symbol so I 1180 00:58:09.480 --> 00:58:13.000 think Don, Yes, I think Don should just shoot you 1181 00:58:13.039 --> 00:58:14.559 a refund for ninety nine bucks. 1182 00:58:16.000 --> 00:58:17.000 Yeah exactly. 1183 00:58:17.119 --> 00:58:20.000 Let's give me a call, I mean, and that's okay. 1184 00:58:20.360 --> 00:58:22.559 And I wanted the service for the water heater flush. 1185 00:58:23.880 --> 00:58:26.159 M hm, I can call them right now, town. 1186 00:58:26.360 --> 00:58:29.280 Yeah, let's let's let deaate this ninety nine bucks to 1187 00:58:29.440 --> 00:58:32.360 allow them to come into the house three times a 1188 00:58:32.440 --> 00:58:33.760 year to inspect everything. 1189 00:58:34.119 --> 00:58:35.519 They should be happy as hell. 1190 00:58:36.039 --> 00:58:38.159 I mean, Kevin, wouldn't you love to be able to 1191 00:58:38.280 --> 00:58:41.760 inspect someone's car three times a year and get paid 1192 00:58:41.760 --> 00:58:41.960 for it? 1193 00:58:42.719 --> 00:58:42.960 Yeah? 1194 00:58:45.800 --> 00:58:48.159 Last week exactly, maybe a week and a half ago, 1195 00:58:48.400 --> 00:58:51.519 I actually had another tech come out to do an 1196 00:58:51.639 --> 00:58:55.960 AC check and inspection. As soon as he came in 1197 00:58:56.039 --> 00:58:59.480 the door, he asked where the AC unal was. I said, well, 1198 00:58:59.519 --> 00:59:03.280 it's in, but it's like a five foot crawl space 1199 00:59:03.320 --> 00:59:06.159 if maybe a little more. And he said, I'm not 1200 00:59:06.239 --> 00:59:06.840 going down there. 1201 00:59:10.000 --> 00:59:13.320 This was for the same company, the same same company. 1202 00:59:14.400 --> 00:59:20.119 Yep, another tech that kind of sucks. Yes, And he 1203 00:59:20.360 --> 00:59:24.639 didn't Tom, He didn't check anything, He didn't open one panel, 1204 00:59:25.559 --> 00:59:26.800 He didn't do anything. 1205 00:59:26.679 --> 00:59:29.159 About to condense your outside. Did he at least take 1206 00:59:29.199 --> 00:59:29.880 a hoose to it? 1207 00:59:31.679 --> 00:59:33.519 He didn't have a hose, and I don't have a 1208 00:59:33.559 --> 00:59:36.559 hose on the house yet because we just moved in. 1209 00:59:39.199 --> 00:59:41.519 Listen, it sounds like what we ought to do is 1210 00:59:41.639 --> 00:59:42.880 just get a refunded move on. 1211 00:59:43.079 --> 00:59:43.239 Yah. 1212 00:59:43.280 --> 00:59:45.760 I mean, you're not gonna you're not guaranteed that. Dmitri 1213 00:59:45.960 --> 00:59:49.440 pointed out, You've got that, and then here's two services 1214 00:59:49.519 --> 00:59:52.360 that he paid for, neither of which he'll do. It's 1215 00:59:52.480 --> 00:59:54.039 kind of stupid at this point. 1216 00:59:55.679 --> 00:59:58.519 Yeah, So Dmitri is calling him right now. Let's put 1217 00:59:58.599 --> 01:00:01.840 this on hold and we'll see what they have to say. 1218 01:00:02.719 --> 01:00:04.400 I mean, when you have a customer like this, for 1219 01:00:04.480 --> 01:00:08.159 god's sakes, ninety nine Bucks is not going to make 1220 01:00:08.239 --> 01:00:11.480 or break the company. Let him out. Let him out. 1221 01:00:12.119 --> 01:00:14.119 We got more coming up on the Troubleshooter Show. 1222 01:00:18.400 --> 01:00:20.440 If you know here three zero three seven one three 1223 01:00:20.559 --> 01:00:24.760 talk seven one three eight two five five. Let's find 1224 01:00:24.800 --> 01:00:27.320 out what's on your mind today and how we can 1225 01:00:27.400 --> 01:00:27.679 help you. 1226 01:00:28.599 --> 01:00:30.079 Let me just find my call screener here. 1227 01:00:30.119 --> 01:00:33.280 I am okay, So Bob with elim Landscaping, what is 1228 01:00:33.360 --> 01:00:34.000 he calling about? 1229 01:00:34.039 --> 01:00:36.039 Did he go out there already or what what's going on? 1230 01:00:37.000 --> 01:00:43.760 Or did you did you get him on for Dawn Bob. Yes, Bob, 1231 01:00:43.840 --> 01:00:44.199 what did you. 1232 01:00:44.199 --> 01:00:44.519 Want to do? 1233 01:00:44.639 --> 01:00:44.760 Sir? 1234 01:00:44.880 --> 01:00:47.079 Did you hear the earlier caller? I wanted you to 1235 01:00:47.119 --> 01:00:47.760 go out and look. 1236 01:00:47.639 --> 01:00:49.960 At I got two of them. 1237 01:00:50.039 --> 01:00:51.760 I'm gonna call him here in just a little bit. 1238 01:00:52.000 --> 01:00:54.559 It's the information. Then I'll just look at it. 1239 01:00:55.119 --> 01:00:56.079 I wonder. 1240 01:00:56.119 --> 01:01:00.280 I want to know because of your amazing you know 1241 01:01:01.119 --> 01:01:01.559 the way you. 1242 01:01:01.599 --> 01:01:02.639 Talk about our company. 1243 01:01:03.119 --> 01:01:04.280 We want to put out that. 1244 01:01:04.480 --> 01:01:07.679 Anybody that calls from Tom Martino. 1245 01:01:07.320 --> 01:01:09.920 Show and hires us, and you know our labor rate 1246 01:01:09.920 --> 01:01:11.880 because I can't work for you, We're going to take 1247 01:01:12.079 --> 01:01:14.800 five hundred dollars a day off in labor. 1248 01:01:14.880 --> 01:01:18.440 Off our normal library for anybody that gets calls the 1249 01:01:18.559 --> 01:01:19.239 your show. 1250 01:01:19.320 --> 01:01:19.960 And hires us. 1251 01:01:20.280 --> 01:01:21.519 So I want to put that out there. 1252 01:01:21.719 --> 01:01:25.440 Holy Cora, what is that for? Like six hours of labor? 1253 01:01:25.519 --> 01:01:25.960 What is that? 1254 01:01:27.400 --> 01:01:30.920 Well, our normal library, I can watch the thirty piveular 1255 01:01:31.000 --> 01:01:31.280 to day. 1256 01:01:31.880 --> 01:01:34.280 What we get one day, as you saw, we can 1257 01:01:34.360 --> 01:01:35.960 do two days working. 1258 01:01:35.760 --> 01:01:38.800 One, but we'll take it down to three thousand a day. 1259 01:01:38.920 --> 01:01:43.599 And all materials are wholesale, paid by the customer to 1260 01:01:43.800 --> 01:01:47.440 the home or to the supplier that stays the a minimum. 1261 01:01:47.119 --> 01:01:47.920 Of fifty percent. 1262 01:01:48.480 --> 01:01:51.239 That's because of your time. We love you, You support us, 1263 01:01:51.639 --> 01:01:53.480 and we want to give back to your listeners. 1264 01:01:55.159 --> 01:01:55.679 Now listen. 1265 01:01:56.000 --> 01:01:58.400 I want people to know that he's talking about the 1266 01:01:58.599 --> 01:02:00.840 entire crew when he talks about three thousand a day, 1267 01:02:01.159 --> 01:02:04.719 and most of landscaping is labor, not materials. 1268 01:02:05.119 --> 01:02:06.320 So that's a screaming deal. 1269 01:02:06.920 --> 01:02:09.960 And if you want to find out more about Bob 1270 01:02:10.199 --> 01:02:12.159 or just talk to him and ask your questions, because 1271 01:02:12.159 --> 01:02:15.639 I'm sure you have questions. It's three oh three, five 1272 01:02:15.800 --> 01:02:18.519 six four, ninety one oh four, three oh three, five 1273 01:02:18.679 --> 01:02:20.800 sixty four ninety one oh four. 1274 01:02:21.280 --> 01:02:21.840 Thanks Bob. 1275 01:02:22.079 --> 01:02:25.559 We use him LAM Landscaping on referralss dot com. We 1276 01:02:25.719 --> 01:02:27.599 use him to go out and inspect a lot of things, 1277 01:02:27.679 --> 01:02:30.360 like this guy that said he's having a lot of 1278 01:02:30.559 --> 01:02:33.480 flooding since they paved the street in front of his house. 1279 01:02:33.920 --> 01:02:36.239 We want to see what's causing that and if it 1280 01:02:36.320 --> 01:02:40.039 can be diverted and what the solution is. So Bob's 1281 01:02:40.079 --> 01:02:43.960 helping us there. Thank you, Bob, appreciate it. Now Harold 1282 01:02:45.000 --> 01:02:47.320 is going to talk about this company. He said he 1283 01:02:47.440 --> 01:02:50.639 signed up for a ninety nine dollars yearly maintenance plan 1284 01:02:51.159 --> 01:02:54.559 with top shelf electric heating and plumbing in January twenty 1285 01:02:54.639 --> 01:02:58.159 twenty five and he has a tankless water heater and 1286 01:02:58.280 --> 01:03:01.679 according to everything there, there's no exclusion for this. But 1287 01:03:01.800 --> 01:03:03.480 they say it's going to be at extra one hundred 1288 01:03:03.480 --> 01:03:06.599 and twenty nine bucks. And I said, look, rather than 1289 01:03:06.920 --> 01:03:09.679 fight over he said. She said, if he hasn't used 1290 01:03:09.719 --> 01:03:12.719 this yet, why not just refund the money. Deputy D 1291 01:03:12.960 --> 01:03:14.440 was going to call over there, Deputy D. 1292 01:03:14.960 --> 01:03:15.639 Yeah, Hi, Tom. 1293 01:03:15.639 --> 01:03:18.400 I called them just a few minutes after we finished 1294 01:03:18.440 --> 01:03:21.960 with Harold here and they're going. So the lady I 1295 01:03:22.039 --> 01:03:24.519 spoke with was not the same one that Harold spoke with, 1296 01:03:25.000 --> 01:03:27.639 but I did explain the situation, and I did polite 1297 01:03:27.719 --> 01:03:30.119 Lass and to consider just giving him back his ninety 1298 01:03:30.199 --> 01:03:31.719 nine bucks and he can go his own way. 1299 01:03:32.199 --> 01:03:35.679 So she's going to check with the lady I forgot Dawn. 1300 01:03:35.840 --> 01:03:37.400 I think that's Dawn that he spoke with. 1301 01:03:37.639 --> 01:03:41.719 So this lady is She promised me she'll immediately contact Dawn, 1302 01:03:41.800 --> 01:03:44.440 she'll get familiarized to the situation, she'll call me right back. 1303 01:03:44.800 --> 01:03:46.679 Okay, well that's good, I'll tell you. 1304 01:03:46.920 --> 01:03:49.000 So. At least they were willing to talk about it. 1305 01:03:49.679 --> 01:03:53.960 And many times there are misunderstandings. And I've always said, 1306 01:03:54.519 --> 01:03:58.599 if you haven't expended any time, any money, any products. 1307 01:03:59.280 --> 01:04:02.039 It's always best to just cut bait and not have 1308 01:04:02.440 --> 01:04:04.039 a contentious relationship. 1309 01:04:04.760 --> 01:04:05.360 It really is. 1310 01:04:05.800 --> 01:04:07.960 So we're gonna follow up on that and more coming 1311 01:04:08.039 --> 01:04:10.840 up on the Troubleshooter Show. It's Car Day. I do 1312 01:04:10.960 --> 01:04:14.119 have car texts and I'll get to those as well. 1313 01:04:14.480 --> 01:04:18.159 And you can always text us. Remember at five seven 1314 01:04:18.239 --> 01:04:19.239 seven three nine. 1315 01:04:26.719 --> 01:04:27.519 Ripped up. 1316 01:04:29.000 --> 01:04:29.239 News. 1317 01:04:30.199 --> 01:04:35.280 You need advice so you don't have run in Just 1318 01:04:35.440 --> 01:04:39.239 as as we can, Shooter's gonna help. 1319 01:04:39.519 --> 01:04:39.840 Come. 1320 01:04:40.440 --> 01:04:48.559 Man, this is the Troubleshooter Show. No Tom Martino, Hi. 1321 01:04:48.639 --> 01:04:52.119 Tom Martino here, Welcome to the show. It's Car Day today. 1322 01:04:52.199 --> 01:04:55.599 We got a lot of questions, problems, complaints coming in. 1323 01:04:55.960 --> 01:04:57.679 You can be part of it by just calling three 1324 01:04:57.760 --> 01:05:00.599 ozho three Martino three oh three six two seven eight 1325 01:05:00.639 --> 01:05:03.840 four sixty six or three oh three seven one three 1326 01:05:03.960 --> 01:05:05.719 talk seven one three eight two five five. 1327 01:05:06.079 --> 01:05:06.239 Man. 1328 01:05:06.280 --> 01:05:09.000 We've had a lot of calls today about neighbors and 1329 01:05:09.159 --> 01:05:14.039 water and drainage and uh encroachments so uh and it 1330 01:05:14.159 --> 01:05:16.400 is car Day today. I have Kevin Colkin with us 1331 01:05:16.440 --> 01:05:18.880 from Sheridan Auto tech dot com and then we have 1332 01:05:19.000 --> 01:05:19.840 two folks. 1333 01:05:19.599 --> 01:05:21.159 From Jffar Cars. 1334 01:05:21.719 --> 01:05:24.920 We have Bob Greer who is a auto broker salesperson, 1335 01:05:25.000 --> 01:05:27.480 and we have Bob Perry who does leasing if you 1336 01:05:27.519 --> 01:05:30.360 have any questions on that. We've had questions on leasing 1337 01:05:30.480 --> 01:05:34.320 cars and going back to those questions, uh, how old 1338 01:05:34.360 --> 01:05:35.039 can you go back? 1339 01:05:35.119 --> 01:05:36.119 Six model years? 1340 01:05:36.719 --> 01:05:42.159 And sometimes leasing a used car makes sense, sometimes it doesn't. 1341 01:05:42.480 --> 01:05:45.320 And Bob can count you through all that. We also, 1342 01:05:45.599 --> 01:05:49.320 uh have some other calls we'll get to right now though, Dawn, 1343 01:05:50.079 --> 01:05:51.000 what's going on with you? 1344 01:05:51.159 --> 01:05:51.880 Don welcome? 1345 01:05:53.599 --> 01:05:53.760 Hi? 1346 01:05:54.519 --> 01:05:55.039 Can you hear me? 1347 01:05:55.159 --> 01:05:55.440 Okay? 1348 01:05:56.960 --> 01:05:58.440 I sure can. What's happening? 1349 01:05:58.920 --> 01:05:59.039 Oh? 1350 01:05:59.679 --> 01:06:00.800 Hi, Yes, I can hear you. 1351 01:06:01.039 --> 01:06:05.480 Yes, Thanks for taking my message. Is there wondered if 1352 01:06:05.519 --> 01:06:07.719 you can help with the situation. I have a neighbor 1353 01:06:07.800 --> 01:06:11.000 who has a down spout that off their roof that 1354 01:06:11.199 --> 01:06:14.920 is pointing to my property. Two years ago, my basement 1355 01:06:15.119 --> 01:06:17.119 was very badly flooded, and we've had a lot of 1356 01:06:17.239 --> 01:06:21.119 monsoons here recently, and we had a discussion about him 1357 01:06:21.199 --> 01:06:25.280 rerouting that water back into his yard. He actually approached 1358 01:06:25.400 --> 01:06:28.119 me about it and he was going to do that, 1359 01:06:28.920 --> 01:06:32.559 but instead of directing it away from my property, he 1360 01:06:32.639 --> 01:06:37.599 merely extended the pipe pointing toward my property and putting 1361 01:06:37.639 --> 01:06:40.679 it on one of those perforated looks like a French 1362 01:06:40.800 --> 01:06:44.280 drain pipe, which is now resting on my property. 1363 01:06:44.360 --> 01:06:44.920 So I don't know. 1364 01:06:45.159 --> 01:06:47.280 My brother recommended I call you. I don't know if 1365 01:06:47.320 --> 01:06:47.639 this is. 1366 01:06:47.880 --> 01:06:52.239 Your okay, all right, well yeah, well we sometimes work, 1367 01:06:52.519 --> 01:06:55.199 We sometimes have success like this, but I need to 1368 01:06:55.199 --> 01:06:57.880 get a clearer picture. So the down spout comes down, 1369 01:06:58.519 --> 01:07:00.760 and does it go under the ground or is it 1370 01:07:00.840 --> 01:07:01.719 on top of the ground. 1371 01:07:04.960 --> 01:07:07.159 Ka, it goes under the ground. What happened was a 1372 01:07:07.239 --> 01:07:11.760 previous owner had put in a paved area and routed 1373 01:07:11.880 --> 01:07:15.519 that pipe under the sidewalk that now is pointing at 1374 01:07:15.559 --> 01:07:15.960 my home. 1375 01:07:17.480 --> 01:07:17.760 Okay. 1376 01:07:18.199 --> 01:07:21.039 And it goes under the sidewalk. And does it then 1377 01:07:21.119 --> 01:07:24.440 come out in daylight or does it stay underwater underground? 1378 01:07:24.559 --> 01:07:24.719 Yes? 1379 01:07:25.119 --> 01:07:28.480 Yes, it's sticking straight, yes, winging at my property. 1380 01:07:29.639 --> 01:07:32.320 Okay. And when it sticks out, you can see the water. 1381 01:07:32.800 --> 01:07:34.880 You can see the water coming down the down spout 1382 01:07:34.920 --> 01:07:38.000 and going down that line and emptying onto your property. 1383 01:07:39.920 --> 01:07:45.719 It's empties on his property. My fence line is within 1384 01:07:46.239 --> 01:07:47.280 two to three feet of. 1385 01:07:47.360 --> 01:07:51.239 That, okay, So when it empties onto his property. 1386 01:07:54.000 --> 01:07:55.679 Sorry mean to interrupt you. I was just going to 1387 01:07:55.719 --> 01:07:58.519 merely say it barely it falls into an area that 1388 01:07:58.760 --> 01:08:03.280 is dead water. It isn't flowing out street or flowing 1389 01:08:03.360 --> 01:08:07.639 back to his backyard, so it accumulates there and then 1390 01:08:07.840 --> 01:08:10.199 it piles up and has nowhere to drain other than 1391 01:08:10.239 --> 01:08:13.000 into the ground and ultimately into my crawl space. 1392 01:08:14.840 --> 01:08:16.800 So does it come through the wall in your crawl 1393 01:08:16.840 --> 01:08:19.680 space or can you see it coming in from between? 1394 01:08:20.119 --> 01:08:22.479 Like like, where is it coming into your crawl space? 1395 01:08:22.560 --> 01:08:25.399 From the floor or the wall or a window? How 1396 01:08:25.439 --> 01:08:26.840 does it come into your crawl space? 1397 01:08:28.359 --> 01:08:31.560 Well, I believe it was coming in underground, like saturating 1398 01:08:31.760 --> 01:08:35.279 the ground, and then the some pump was unable to 1399 01:08:35.359 --> 01:08:38.000 accumulate all the flow. I mean, obviously this wasn't the 1400 01:08:38.159 --> 01:08:41.279 only cause of water coming during those floods in May 1401 01:08:41.359 --> 01:08:45.199 of twenty twenty three. So it's not coming through a 1402 01:08:45.279 --> 01:08:48.000 wall per se. It's coming up under the ground, and 1403 01:08:48.119 --> 01:08:51.640 the some pump couldn't handle the all the volume. The 1404 01:08:51.760 --> 01:08:56.640 pipes burst and so the torrential raincour was in my basement. 1405 01:08:57.279 --> 01:09:01.439 But the point is is now I'm offered to move that. 1406 01:09:03.159 --> 01:09:05.079 Let's see, how do I explain this? So the down's 1407 01:09:05.079 --> 01:09:08.279 about now facing south toward my property instead of going 1408 01:09:08.399 --> 01:09:12.960 west onto his property. He had recommended he could cut 1409 01:09:13.000 --> 01:09:15.520 the pipe and point it back that way. When I 1410 01:09:15.600 --> 01:09:17.319 asked him about it the other day, says, oh, I'm 1411 01:09:17.359 --> 01:09:19.640 not going to do that. That's tens of thousands of dollars. 1412 01:09:19.680 --> 01:09:21.760 I'm not going to spend the money. But the point 1413 01:09:21.840 --> 01:09:24.399 is he's made the problem worse because now the water 1414 01:09:25.119 --> 01:09:29.520 literally goes through this new pipe, sits on my property 1415 01:09:29.640 --> 01:09:31.520 and is draining right there, and I only have a 1416 01:09:31.600 --> 01:09:34.760 five foot easement. All that water accumulates. 1417 01:09:37.159 --> 01:09:38.439 Gosh, this is weird. 1418 01:09:38.640 --> 01:09:42.920 I mean again, I don't know if it's a problem 1419 01:09:43.039 --> 01:09:46.000 that you have to handle because of the slope of 1420 01:09:46.079 --> 01:09:49.079 your property, or if it's something he has to do 1421 01:09:49.239 --> 01:09:52.119 because he is, you know, most of the time. And 1422 01:09:52.479 --> 01:09:55.239 people don't like this answer I give them, But most 1423 01:09:55.319 --> 01:09:58.439 of the time, when it comes to drainage, it's up 1424 01:09:58.560 --> 01:10:00.239 to the person at the end of the day drain 1425 01:10:00.319 --> 01:10:04.039 line to deal with the drainage. In a drainage plan, 1426 01:10:04.159 --> 01:10:08.520 for example, every everybody drains to the property next to them. 1427 01:10:08.840 --> 01:10:13.600 That's natural to the lower properties. But if they do it, 1428 01:10:14.680 --> 01:10:17.479 they can't do it in a negligent way and just dump. 1429 01:10:18.119 --> 01:10:21.039 But there might be an easy way for you to 1430 01:10:21.119 --> 01:10:24.880 deal with this flow is there does the ground slope 1431 01:10:25.199 --> 01:10:27.079 towards your house or away from your house. 1432 01:10:30.279 --> 01:10:33.520 The ground from his property is higher by about two 1433 01:10:33.600 --> 01:10:38.439 to three feet, so his flow flows naturally into my area. 1434 01:10:38.800 --> 01:10:42.720 And then okay, when it flows into your area, when 1435 01:10:42.760 --> 01:10:45.000 you look at your basement and you look at your 1436 01:10:45.600 --> 01:10:47.720 your basement or crawl space, and you look at the 1437 01:10:47.920 --> 01:10:52.000 ground from your house outward, does it flow down or 1438 01:10:52.119 --> 01:10:53.520 does it flow towards your house? 1439 01:10:56.439 --> 01:10:58.439 It flows down to the street. 1440 01:11:02.039 --> 01:11:04.640 But there's just too much water coming from his side 1441 01:11:05.039 --> 01:11:07.479 for it to flow before it goes into your house. 1442 01:11:09.159 --> 01:11:13.279 Yeah, exactly, because at that point it isn't much of 1443 01:11:13.359 --> 01:11:17.439 a downward slope. The downward slope is on the how 1444 01:11:17.520 --> 01:11:18.159 do I mean to. 1445 01:11:18.199 --> 01:11:18.600 Say this. 1446 01:11:20.960 --> 01:11:25.079 More where the garages starts. It's not it needs to 1447 01:11:25.199 --> 01:11:28.479 be directed to flow to that downward slope. 1448 01:11:30.079 --> 01:11:31.439 Okay, did you right? 1449 01:11:31.960 --> 01:11:34.560 But that could be your responsibility if it's on your 1450 01:11:34.640 --> 01:11:37.760 property to do that. In other words, I'm not saying 1451 01:11:37.840 --> 01:11:41.319 it is. I'm saying it could be. With drainage, it's 1452 01:11:41.439 --> 01:11:46.439 very tricky. It's not always the one draining unless they're 1453 01:11:46.479 --> 01:11:47.520 doing something weird. 1454 01:11:49.560 --> 01:11:52.960 I think they did they redirected, they didn't do something 1455 01:11:52.960 --> 01:11:55.840 word they redirected the flow toward my property instead of 1456 01:11:56.039 --> 01:11:58.359 away from his house, toward his backyard. 1457 01:11:59.119 --> 01:12:03.800 And according to you can you see Okay? According to 1458 01:12:03.800 --> 01:12:04.800 the Aurora Code. 1459 01:12:04.640 --> 01:12:09.600 What it The rule is that the flow must be 1460 01:12:09.800 --> 01:12:13.600 away from the property and not pointing toward your neighbor's property. 1461 01:12:14.399 --> 01:12:17.760 He's in violation of that code. So this might be out. 1462 01:12:17.880 --> 01:12:20.760 Wait wait, wait where did you where did you see? 1463 01:12:21.239 --> 01:12:24.359 No? No, we handle neighbor versus neighbor on stuff like 1464 01:12:24.439 --> 01:12:26.880 this all the time. But where on the Aurora Code 1465 01:12:26.920 --> 01:12:28.520 are you reading this? Do you have a link to it? 1466 01:12:30.359 --> 01:12:33.279 I personally do not. I spoke to my neighborhood deals 1467 01:12:33.319 --> 01:12:36.479 with He actually does building. He's a consultant for building. 1468 01:12:36.520 --> 01:12:39.359 He deals with all of the municipalities and he deals 1469 01:12:39.399 --> 01:12:42.840 with this all the time. And it's basically I have 1470 01:12:43.000 --> 01:12:46.199 not seen it on the Aurora website or maybe need 1471 01:12:46.279 --> 01:12:48.760 to speak to somebody there. But he confirmed for me 1472 01:12:48.920 --> 01:12:52.359 that the flow must be away from the home toward 1473 01:12:52.439 --> 01:12:56.960 the retention on wherever the law accumulates. 1474 01:12:57.319 --> 01:12:59.720 But what he's talking don in my basement. 1475 01:13:00.399 --> 01:13:05.199 Sorry, what he's talking about is this the drainage has 1476 01:13:05.279 --> 01:13:09.279 to be away from your house, meaning the neighbor has 1477 01:13:09.359 --> 01:13:13.119 to have his drainage away from his house and into 1478 01:13:13.840 --> 01:13:14.880 a drainage area. 1479 01:13:15.560 --> 01:13:16.760 You have to do the same. 1480 01:13:16.920 --> 01:13:19.560 In other words, you may have to grade. I'm not 1481 01:13:19.720 --> 01:13:24.399 saying for sure, but it's very possible that your sloping 1482 01:13:24.760 --> 01:13:27.880 is wrong and you have to do something to help 1483 01:13:27.960 --> 01:13:30.479 that water get to the right spot. I know it 1484 01:13:30.600 --> 01:13:34.239 doesn't sound logical to you, but I promise you, Sometimes 1485 01:13:34.359 --> 01:13:38.079 it turns out that the one draining to you, the 1486 01:13:38.159 --> 01:13:42.479 one draining to you, is not the one causing the problem. 1487 01:13:42.920 --> 01:13:45.439 But you have to drain away from your house as well. 1488 01:13:45.920 --> 01:13:48.880 That's why I'm trying to get a picture of how 1489 01:13:49.039 --> 01:13:49.840 the drain works. 1490 01:13:50.760 --> 01:13:52.640 We could have somebody look at it. 1491 01:13:53.880 --> 01:13:56.520 You say, you have a neighbor who does construction, but 1492 01:13:56.680 --> 01:13:57.840 does he do drainage? 1493 01:13:58.000 --> 01:13:58.520 Does he know? 1494 01:13:58.960 --> 01:13:59.000 What? 1495 01:13:59.159 --> 01:14:00.319 Did he say was wrong? 1496 01:14:00.600 --> 01:14:03.880 Because just because a neighbor has their drain pointing to 1497 01:14:04.000 --> 01:14:07.880 you doesn't make them at fault, because you have a 1498 01:14:07.960 --> 01:14:11.920 responsibility as well to handle water on your property. And 1499 01:14:12.119 --> 01:14:15.239 I can't get a picture of where it's going wrong. 1500 01:14:16.439 --> 01:14:19.720 Can your neighbor talk to us about it? Can your 1501 01:14:19.760 --> 01:14:21.039 neighbor talk to us about it? 1502 01:14:21.560 --> 01:14:21.600 Is? 1503 01:14:21.680 --> 01:14:25.359 It's the neighbor isn't talking to anybody about it. He 1504 01:14:25.399 --> 01:14:29.520 says he's put his drainage pipe right onto my property, 1505 01:14:30.279 --> 01:14:33.479 and he has said he's not doing anything else about it. 1506 01:14:35.159 --> 01:14:38.359 So when you say right on your property, it comes 1507 01:14:38.479 --> 01:14:40.920 up out of the ground, it comes out out of 1508 01:14:41.000 --> 01:14:43.439 the ground and empties right onto your. 1509 01:14:43.399 --> 01:14:49.439 Property five feet away, that's correct. And then from that 1510 01:14:49.600 --> 01:14:50.600 five feet away. 1511 01:14:50.359 --> 01:14:54.039 Where it empties, it pulls there and eventually goes into 1512 01:14:54.079 --> 01:14:54.640 your basement. 1513 01:14:56.079 --> 01:14:56.439 Correct. 1514 01:14:56.520 --> 01:14:58.399 And does it happen on every ground? 1515 01:14:58.439 --> 01:15:01.720 Does it happen on does it happen on every rain 1516 01:15:01.880 --> 01:15:02.920 or just heavy rains? 1517 01:15:04.920 --> 01:15:08.640 Well, the flooding happened on the one two years ago. 1518 01:15:09.359 --> 01:15:14.680 I'm concerned because I'm because what this his drainage pointing 1519 01:15:15.119 --> 01:15:18.279 rotted my previous fence that I just recently had to replace, 1520 01:15:19.000 --> 01:15:21.960 and the technician that built defensive. You need to get 1521 01:15:22.000 --> 01:15:24.600 this downspout moved away from here. It just rotted a 1522 01:15:24.640 --> 01:15:25.880 whole sixteen foot section. 1523 01:15:26.800 --> 01:15:30.319 So is it difficult to move that down spout? I mean, 1524 01:15:30.720 --> 01:15:34.560 everyone is telling you the downspouts in their wrong position. Okay, well, 1525 01:15:34.880 --> 01:15:38.920 but it's it's doing. But you need to get the 1526 01:15:38.960 --> 01:15:42.359 city of Aurora to tell you that, because I know 1527 01:15:42.479 --> 01:15:46.039 of no code that says I don't know of any 1528 01:15:46.119 --> 01:15:49.119 code that talks about I would call building the building 1529 01:15:49.159 --> 01:15:51.800 department and say, could you take a look at this 1530 01:15:52.359 --> 01:15:55.239 and tell me is he doing something wrong? Or do 1531 01:15:55.479 --> 01:15:58.239 I need to build a swale or do I need 1532 01:15:58.359 --> 01:16:01.359 to build something on my property to divert it? 1533 01:16:02.760 --> 01:16:05.880 Normally? Again, down I know you don't. I know you 1534 01:16:05.920 --> 01:16:06.560 don't want to hear this. 1535 01:16:06.720 --> 01:16:11.119 But normally it's the property that's above that drains to 1536 01:16:11.239 --> 01:16:15.279 the property below, and the property below has to divert it, 1537 01:16:15.920 --> 01:16:16.359 and and. 1538 01:16:16.720 --> 01:16:19.520 It goes down the line that way. That's how drainage works. 1539 01:16:20.000 --> 01:16:23.199 Some people call it the most unfair system in the world, 1540 01:16:23.600 --> 01:16:27.279 but if you look at drainage plans, drainage plans are 1541 01:16:27.439 --> 01:16:31.000 always left to the person at the bottom. They're the 1542 01:16:31.079 --> 01:16:34.159 ones that have to divert the water. But I don't 1543 01:16:34.319 --> 01:16:39.000 can't get an accurate picture of yours. You're saying, the downspout, 1544 01:16:39.079 --> 01:16:43.720 he's pointing directly at you and not even attempting to 1545 01:16:43.880 --> 01:16:44.239 turn it. 1546 01:16:44.720 --> 01:16:47.560 Why did he do that? I mean, I don't understand why. 1547 01:16:47.880 --> 01:16:51.439 He go ahead, Oh, oh, well, so then he's an 1548 01:16:51.479 --> 01:16:53.560 owner as of the last four and a half years. 1549 01:16:53.840 --> 01:16:57.199 He inherited this. I don't know when they put in 1550 01:16:57.319 --> 01:17:01.760 that paved area the country put that down spout there, 1551 01:17:01.920 --> 01:17:04.399 and I didn't even know it existed until I went 1552 01:17:04.560 --> 01:17:07.000 to look at the fence to replace it. And I 1553 01:17:07.920 --> 01:17:10.680 at that moment, like a year ago, I'm going, what 1554 01:17:10.960 --> 01:17:12.760 is that pipe? I never even knew it was there. 1555 01:17:12.800 --> 01:17:13.279 I didn't know. 1556 01:17:13.840 --> 01:17:18.399 Okay, now, that pipe from that that pipe? 1557 01:17:18.760 --> 01:17:20.479 What if he put a curve on the end of 1558 01:17:20.560 --> 01:17:23.680 that pipe that wouldn't cost tens of thousands of dollars. 1559 01:17:23.840 --> 01:17:25.560 Wouldn't that divert it away from you? 1560 01:17:27.520 --> 01:17:29.239 Well, that's exactly what he did. And I know it's 1561 01:17:29.279 --> 01:17:31.239 difficult to visualize. 1562 01:17:32.439 --> 01:17:35.479 Can you take a picture? Can you take a picture 1563 01:17:35.520 --> 01:17:37.880 and we'll send it to our expert. Okay, here's what 1564 01:17:37.960 --> 01:17:40.439 I'm gonna do. Okay, I want you to send it 1565 01:17:40.479 --> 01:17:46.199 to us. Hold on, okay, so hold on, Kaschina, get 1566 01:17:46.239 --> 01:17:48.760 this picture to us, and I want to send it 1567 01:17:48.840 --> 01:17:51.640 to Bob over at l EM Bob, if you're still listening, 1568 01:17:52.039 --> 01:17:54.199 by the way, Bob is taking money off of labor 1569 01:17:54.279 --> 01:17:57.840 for anyone who calls and mentions Martino elm Landscaping at 1570 01:17:57.880 --> 01:18:01.199 referralis dot com. Bob, can you please maybe look at 1571 01:18:01.239 --> 01:18:03.760 this picture and see what you think it sounds? 1572 01:18:03.840 --> 01:18:04.840 To me again. 1573 01:18:05.000 --> 01:18:07.359 I'm going to go over this and it's difficult to 1574 01:18:07.439 --> 01:18:11.159 understand and people don't think it's fair, But drainage works 1575 01:18:11.640 --> 01:18:15.520 this way. The higher property diverts away from their property, 1576 01:18:16.079 --> 01:18:18.920 the one below them has to divert away from their property, 1577 01:18:19.199 --> 01:18:22.399 and it goes on and on and on unless the 1578 01:18:22.560 --> 01:18:24.359 plan calls for a retention. 1579 01:18:25.079 --> 01:18:25.279 There. 1580 01:18:25.680 --> 01:18:28.720 If it calls for a retention, then the developer or 1581 01:18:28.760 --> 01:18:32.159 the homeowner is responsible for putting in a retention pond 1582 01:18:32.800 --> 01:18:36.560 or some kind of retention to slow down the flow. 1583 01:18:37.000 --> 01:18:40.000 But without seeing the master drainage plan, we. 1584 01:18:40.039 --> 01:18:41.000 Don't know what it is. 1585 01:18:41.399 --> 01:18:44.880 It could be your responsibility, Dawn, and that's why a 1586 01:18:44.960 --> 01:18:47.840 good call to Aurora might help. But let's let our 1587 01:18:47.920 --> 01:18:49.800 expert look at it and see what they come up with. 1588 01:18:50.199 --> 01:18:52.800 Three oh three seven to one, three eight two five five. 1589 01:18:56.079 --> 01:18:58.880 Hi Tom Martinez here at three oh three seven to 1590 01:18:58.920 --> 01:19:02.640 one three talks on three eight two five five. All right, 1591 01:19:04.359 --> 01:19:10.199 Marika has a problem with Century Link. Marika, what's going 1592 01:19:10.279 --> 01:19:11.680 on with you? Marika? 1593 01:19:13.399 --> 01:19:13.439 So? 1594 01:19:13.920 --> 01:19:15.600 Hello, So we have. 1595 01:19:16.279 --> 01:19:22.319 Had no internet on our house since May second, and 1596 01:19:23.720 --> 01:19:28.600 multiple calls pretty much every day, chat calls to Central Link. 1597 01:19:29.079 --> 01:19:31.960 No resolution yet and it's been six weeks now. 1598 01:19:33.439 --> 01:19:36.039 Six weeks? What has been going on for six weeks? 1599 01:19:36.800 --> 01:19:38.079 Is it a complete outage? 1600 01:19:38.359 --> 01:19:38.399 On? 1601 01:19:41.239 --> 01:19:44.600 So what's been going on? On Friday? 1602 01:19:45.359 --> 01:19:46.279 May second? 1603 01:19:46.920 --> 01:19:50.319 There's some digging done on the neighborhood. We live in 1604 01:19:50.439 --> 01:19:55.880 a rural area and buy another company and there's been 1605 01:19:55.880 --> 01:20:00.359 a couple outages since, and we've been in communication with 1606 01:20:00.600 --> 01:20:02.119 Centralank customer service. 1607 01:20:03.760 --> 01:20:07.079 And so let me ask you this though, I want 1608 01:20:07.119 --> 01:20:09.960 to ask you're calling about your mari Kay, you're calling 1609 01:20:10.000 --> 01:20:10.840 about your service? 1610 01:20:11.159 --> 01:20:13.319 Has it been out for six weeks straight? 1611 01:20:15.119 --> 01:20:15.479 Correct? 1612 01:20:17.600 --> 01:20:20.319 Six weeks? And what excuse do they have for that? 1613 01:20:20.520 --> 01:20:22.079 What are they saying they're doing about it? 1614 01:20:24.239 --> 01:20:29.800 So what's happening? They are sending a tech out Texas 1615 01:20:30.399 --> 01:20:34.159 that there's a lot of Linds cup. They escalate the 1616 01:20:34.279 --> 01:20:39.600 situation to cable crew. Cable crew usually we get a 1617 01:20:40.039 --> 01:20:43.159 notification that there's an outage, at least that was what 1618 01:20:43.399 --> 01:20:46.800 was happening at the beginning of the process, and then 1619 01:20:46.840 --> 01:20:49.840 we get a notification that the outage has been resolved, 1620 01:20:50.239 --> 01:20:50.640 and then. 1621 01:20:50.600 --> 01:20:51.399 We're square one. 1622 01:20:51.640 --> 01:20:56.439 Nobody communicates with us with us and we call back 1623 01:20:56.560 --> 01:20:59.640 to a Central Link customer service which is not locally 1624 01:20:59.720 --> 01:21:04.640 low CAD and we start from score one, send a 1625 01:21:04.720 --> 01:21:09.720 kick out tech. Uh this that Kate always got outside 1626 01:21:09.760 --> 01:21:12.840 of a house and send a cable crew and here 1627 01:21:12.920 --> 01:21:16.399 we go again. And now lately in the past two 1628 01:21:16.520 --> 01:21:21.039 weeks when we've been in communication with them, they have 1629 01:21:21.239 --> 01:21:27.119 the appointment out, but appointment has been rescheduled multiple times. 1630 01:21:26.960 --> 01:21:27.479 In the past. 1631 01:21:28.199 --> 01:21:31.039 Let's say to the three weeks, and we had an 1632 01:21:31.039 --> 01:21:34.880 appointment again today and it got rescheduled for next Tuesday. 1633 01:21:36.560 --> 01:21:40.760 Okay. Now when they come out, do they ever fix it? 1634 01:21:40.880 --> 01:21:42.600 Does it ever work for a little while and then 1635 01:21:42.720 --> 01:21:45.079 go back out, or do they never fix it? 1636 01:21:46.960 --> 01:21:47.840 They never fix it. 1637 01:21:48.000 --> 01:21:50.479 We have not had an internet on our house since 1638 01:21:51.000 --> 01:21:51.880 May second? 1639 01:21:53.640 --> 01:21:55.239 Are they charging you every month? 1640 01:21:57.840 --> 01:22:03.880 We actually, we actually stopped the auto charge on it 1641 01:22:04.039 --> 01:22:11.520 our billing cycle okay cycle, and they refused to give 1642 01:22:11.560 --> 01:22:15.439 any refund for us from May second to May seventh. 1643 01:22:15.920 --> 01:22:20.119 They alkay, are allowed to give credit for our account. 1644 01:22:20.399 --> 01:22:22.399 Tom, I have a couple of contacts there. I just 1645 01:22:22.479 --> 01:22:24.600 need to get Marika's info and I'll try to help 1646 01:22:24.640 --> 01:22:24.920 her out. 1647 01:22:25.119 --> 01:22:27.560 Okay, it'll be let's do that today. But we can 1648 01:22:27.600 --> 01:22:28.800 get rolling on it today. 1649 01:22:29.600 --> 01:22:32.640 No, Sus, thank you very much. Yes, Sus does have 1650 01:22:32.760 --> 01:22:35.079 some angels over there. We'll try to have them look 1651 01:22:35.159 --> 01:22:38.800 it up. Marika, do your neighbors? Are your neighbors also out? 1652 01:22:40.880 --> 01:22:45.039 Not anymore? They got they got fixed. Who I have 1653 01:22:45.199 --> 01:22:47.279 talked to several weeks ago. 1654 01:22:49.760 --> 01:22:52.119 But you're the only one on your block that's out. 1655 01:22:53.960 --> 01:22:58.760 Yes, that's weird, that's weird. That's not a Century Link problem. 1656 01:22:59.000 --> 01:23:01.720 Well it is, but it's near your house because all 1657 01:23:01.760 --> 01:23:05.439 your neighbors have service, right, Yes, so. 1658 01:23:05.600 --> 01:23:09.600 Apparently it's the line that is crossing the street. Again, 1659 01:23:09.720 --> 01:23:12.880 we're living a rural area. All the neighbors. 1660 01:23:14.319 --> 01:23:17.760 Lot now here. Let me explain something to you, though, 1661 01:23:18.000 --> 01:23:20.960 let me explain something to you. I know you're not 1662 01:23:21.079 --> 01:23:23.439 going to want to hear this. Well, we'll call Sentrylink 1663 01:23:23.520 --> 01:23:28.359 and find out. But many times Centrylink is only responsible 1664 01:23:28.560 --> 01:23:32.439 in the rural area because I've done subdivisions and they 1665 01:23:32.520 --> 01:23:37.039 are responsible for the main line, but not the service 1666 01:23:37.119 --> 01:23:40.800 line going to your house. It's called the last mile. 1667 01:23:41.640 --> 01:23:44.960 It might be your responsibility. It might be your house 1668 01:23:45.399 --> 01:23:47.479 that goes out and connects to the box. 1669 01:23:47.560 --> 01:23:49.840 Now I'm not sure of that, but that could be 1670 01:23:49.920 --> 01:23:50.399 an issue. 1671 01:23:50.920 --> 01:23:53.960 I remember one time being out in the country and 1672 01:23:54.079 --> 01:23:56.720 there was an issue with the line from my house 1673 01:23:57.439 --> 01:24:01.000 to their what they called their their box or something 1674 01:24:01.079 --> 01:24:03.640 on the street or their main line. And I was 1675 01:24:03.720 --> 01:24:06.920 responsible for digging that up and repairing it. It wasn't 1676 01:24:07.039 --> 01:24:10.840 centry Link. It depends. Are you in a subdivision where 1677 01:24:11.039 --> 01:24:18.359 where you each have five acre lots? Yes, okay, it 1678 01:24:18.479 --> 01:24:21.920 could be the way the developer did it was each 1679 01:24:22.640 --> 01:24:26.880 house had its own service line, and the centry Link 1680 01:24:26.960 --> 01:24:29.359 line is the only thing centry Link. 1681 01:24:29.760 --> 01:24:32.239 Is responsible for. But we're gonna find out for you. 1682 01:24:32.720 --> 01:24:36.039 Hold on three oh three seven one three talk seven 1683 01:24:36.119 --> 01:24:38.880 one three eight two five five Frank Derand in real 1684 01:24:39.000 --> 01:24:41.520 estate Man will do a valuation of your home to 1685 01:24:41.560 --> 01:24:44.319 see what it will sell for in today's market. It's 1686 01:24:44.399 --> 01:24:47.680 free of charge and comprehensive. Before you listen, you may 1687 01:24:47.760 --> 01:24:50.000 want to wonder what will it sell for. You may 1688 01:24:50.079 --> 01:24:52.600 want the exact figures. Well, he can't give you exact 1689 01:24:52.640 --> 01:24:55.079 but he's damn close and listen to this. There is 1690 01:24:55.159 --> 01:24:58.279 no obligation for this service. Three oh three nine two 1691 01:24:58.399 --> 01:25:01.239 zero sixteen twenty two fran Rand the real estate Man 1692 01:25:01.359 --> 01:25:01.920 dot com. 1693 01:25:05.560 --> 01:25:07.359 Seven one three eight two five five. 1694 01:25:08.600 --> 01:25:12.199 All right, somebody wants to know by text, where can 1695 01:25:12.279 --> 01:25:15.479 I get a quality alternator for my two thousand and 1696 01:25:15.520 --> 01:25:17.000 six cheap Wrangler TJ. 1697 01:25:17.399 --> 01:25:20.880 What is my original scatary one? I don't know. 1698 01:25:21.039 --> 01:25:23.439 I mean where they can go and get a dependable one. 1699 01:25:23.479 --> 01:25:25.640 I don't know what they mean? What are what are 1700 01:25:25.720 --> 01:25:28.439 the options for used parts? I mean they're still making 1701 01:25:28.520 --> 01:25:30.199 new parts for two thousand and six. 1702 01:25:30.119 --> 01:25:32.439 Right, yeah, rebuilt parts? 1703 01:25:32.520 --> 01:25:37.439 Yeah, yeah, like starters and alternators, they're always rebuilt, right Kevin. 1704 01:25:37.560 --> 01:25:40.600 Yes, they do make new ones as well, so there 1705 01:25:40.680 --> 01:25:41.840 is a choice a lot of times. 1706 01:25:43.119 --> 01:25:44.960 So where would you go if you had one in 1707 01:25:45.039 --> 01:25:47.199 the shop, A two thousand and six cheap Wrangler. 1708 01:25:47.479 --> 01:25:49.920 We use NAPA mostly because of the warranty that we 1709 01:25:50.000 --> 01:25:51.800 have with them for you know, it's nationwide. 1710 01:25:51.840 --> 01:25:52.000 Three. 1711 01:25:52.039 --> 01:25:53.840 Do they still have different qualities? 1712 01:25:54.199 --> 01:25:57.279 Yes, you can get more OE quality as opposed to 1713 01:25:57.439 --> 01:26:00.560 their their store brand, which may be the exact same thing. 1714 01:26:00.600 --> 01:26:01.199 You just don't know. 1715 01:26:01.560 --> 01:26:03.840 Yeah, well, oh that's a good point. One just costs 1716 01:26:03.920 --> 01:26:05.279 more better warranty. 1717 01:26:05.479 --> 01:26:05.640 Yep. 1718 01:26:06.279 --> 01:26:09.039 How about like price wise from let's say their their 1719 01:26:09.119 --> 01:26:10.720 baseline to their nice. 1720 01:26:10.760 --> 01:26:13.039 Times as much? Holy oh yeah, that could be a 1721 01:26:13.119 --> 01:26:13.720 huge difference. 1722 01:26:13.840 --> 01:26:21.279 Yeah, okay, so yeah, somebody else wants to know what 1723 01:26:21.439 --> 01:26:24.680 you think about those those yards where you can go 1724 01:26:24.720 --> 01:26:27.600 in and pull your own I mean that's again you 1725 01:26:28.520 --> 01:26:29.680 don't pulling safe. 1726 01:26:29.760 --> 01:26:29.920 Yeah. 1727 01:26:30.159 --> 01:26:32.560 Hey, if you're looking for little parts though that they 1728 01:26:32.600 --> 01:26:36.439 don't make anymore that don't wear out brackets and and 1729 01:26:36.720 --> 01:26:39.399 you know, different different mounting things. I mean that's its 1730 01:26:39.479 --> 01:26:44.000 ideal radios. Yeah, different radios. I mean there's guys, go 1731 01:26:44.119 --> 01:26:46.840 you get five hundred dollars headlights for fifty bucks. You 1732 01:26:46.960 --> 01:26:48.000 know some of these headlights? 1733 01:26:48.000 --> 01:26:50.720 Oh really? Oh yeah, that's pretty cool. Where where's one 1734 01:26:50.760 --> 01:26:51.159 in town? 1735 01:26:52.000 --> 01:26:52.760 Near Montbella? 1736 01:26:52.840 --> 01:26:56.039 There used to be a Yeah, that's a thirty second 1737 01:26:56.119 --> 01:26:59.199 in Peoria something up that way. Yeah, okay, Broadway, and 1738 01:26:59.359 --> 01:27:01.039 you know what seventy six Tom. 1739 01:27:01.159 --> 01:27:04.119 Back in the day, I had a buddy in New 1740 01:27:04.239 --> 01:27:06.720 Jersey that owned a big salvage yard. He still does, 1741 01:27:06.840 --> 01:27:09.199 but they don't do this anymore. You would go in 1742 01:27:09.319 --> 01:27:11.640 there and pay one hundred bucks and whatever you could 1743 01:27:11.760 --> 01:27:14.760 carry out, that's what you had. So you could go 1744 01:27:14.880 --> 01:27:17.399 in there on my door and take it out. But 1745 01:27:17.560 --> 01:27:19.479 literally you had to carry it. You couldn't have a 1746 01:27:19.520 --> 01:27:22.920 shopping cart. But think about that one hundred bucks whatever part. 1747 01:27:22.960 --> 01:27:23.439 It's funny. 1748 01:27:23.840 --> 01:27:26.720 One hundred bucks for everything you can carry out. Okay, 1749 01:27:26.840 --> 01:27:30.640 let's talk to Greg, excuse me, Jack, Jack, you have 1750 01:27:30.680 --> 01:27:32.680 an issue with a Tacoma gas intake. 1751 01:27:33.039 --> 01:27:35.880 Now what does this means? You work with Sheridan? Are 1752 01:27:35.920 --> 01:27:37.359 you familiar with this case? Kevin? 1753 01:27:37.399 --> 01:27:37.760 What is it? 1754 01:27:38.640 --> 01:27:38.680 No? 1755 01:27:38.960 --> 01:27:39.520 I'm not sure? 1756 01:27:40.000 --> 01:27:43.640 Yeah, Jack, keV, this is Jack. 1757 01:27:43.720 --> 01:27:47.279 You worked on my blue Tacoma with three hundred and 1758 01:27:47.359 --> 01:27:48.159 thirty two sousands. 1759 01:27:48.159 --> 01:27:51.479 Oh yeah, yeah, yeah, yeah yeah, okay what yeah, three 1760 01:27:51.600 --> 01:27:53.439 hundred and thirty two thousand miles. 1761 01:27:53.560 --> 01:27:54.479 Yeah, it was just broke in. 1762 01:27:54.920 --> 01:27:59.960 Yeah yeah, Kevin. It's like the Johnny Cast song Kevin, 1763 01:28:00.039 --> 01:28:02.640 and is rebuilding my truck one piece of a time? 1764 01:28:05.359 --> 01:28:08.920 My god, you really have over three hundred thousand miles 1765 01:28:08.960 --> 01:28:11.880 on this tom That's not uncommon for a Tacoma or 1766 01:28:11.880 --> 01:28:13.680 a Forerunner or a land Cruiser. 1767 01:28:13.760 --> 01:28:14.439 There are you getting? 1768 01:28:14.720 --> 01:28:14.880 Man? 1769 01:28:15.239 --> 01:28:18.640 They're built really nice time or like they're like in 1770 01:28:18.720 --> 01:28:19.199 a cult. 1771 01:28:19.319 --> 01:28:19.479 Man. 1772 01:28:20.159 --> 01:28:23.560 Follow I'm ready for the hailbop to fly over, and 1773 01:28:23.640 --> 01:28:25.039 you guys try to jump on it. 1774 01:28:27.119 --> 01:28:29.680 Anyway? So what what what can we do for you? 1775 01:28:30.920 --> 01:28:31.760 So here's the deal. 1776 01:28:31.920 --> 01:28:36.359 So recently I've been going to pump gas and when 1777 01:28:36.399 --> 01:28:38.720 I put the nozzle in the tank to fill, as 1778 01:28:38.760 --> 01:28:40.800 soon as I pull the trigger, it shuts right off. 1779 01:28:41.640 --> 01:28:44.319 And it's it just started within the last few weeks. 1780 01:28:44.359 --> 01:28:47.039 So finally I stopped by and talked to keV and 1781 01:28:47.119 --> 01:28:49.479 brought it into his shop this week, and they had 1782 01:28:49.520 --> 01:28:52.439 a couple of ideas, but neither of those ideas that. 1783 01:28:52.520 --> 01:28:57.399 They had were indicated, so we just kind of left. 1784 01:28:57.239 --> 01:28:59.600 It the way it is. And it sounds like a 1785 01:28:59.680 --> 01:29:02.560 clog vent. Is it a clogged vent? Kevin? 1786 01:29:02.960 --> 01:29:04.199 That's my first guess, yep. 1787 01:29:05.760 --> 01:29:08.319 So here's the solution that I've figured out in the 1788 01:29:08.439 --> 01:29:10.880 last two days since I saw you, guys. 1789 01:29:11.479 --> 01:29:13.600 Every time I fill it up now, I twist the 1790 01:29:13.720 --> 01:29:14.279 handle to. 1791 01:29:14.359 --> 01:29:19.279 The side and slowly squeeze it and it keeps running 1792 01:29:19.279 --> 01:29:21.239 and I just have to stand there and hold the thing. 1793 01:29:21.880 --> 01:29:27.359 Why I don't understand that? And why are you nodding? Yes, 1794 01:29:28.600 --> 01:29:29.760 Deputy d Oh. 1795 01:29:29.840 --> 01:29:32.039 I've seen that happen before, not on my own vehicles, 1796 01:29:32.119 --> 01:29:34.079 but I know two people that had the same issue. 1797 01:29:34.359 --> 01:29:37.239 And Kevin's guests, well, well, what does curve turning it 1798 01:29:37.399 --> 01:29:38.319 have to do with anything? 1799 01:29:38.520 --> 01:29:39.520 Yeah, that part I don't. 1800 01:29:39.319 --> 01:29:42.000 Own a stand, but Kevin's guests sounds like it should 1801 01:29:42.000 --> 01:29:44.640 have been right on. Which is a clogged up vent? 1802 01:29:45.439 --> 01:29:47.279 How do you clean those vents out? keV, or do 1803 01:29:47.279 --> 01:29:48.199 you just run a new one. 1804 01:29:48.800 --> 01:29:51.119 Either you take it apart and there's carbon, you know, 1805 01:29:51.279 --> 01:29:53.600 maybe canister let loose a little bit and you got 1806 01:29:53.720 --> 01:29:55.199 some debris. You just get it out of there. 1807 01:29:56.479 --> 01:29:58.399 I thought, you guys look at all that, keV. 1808 01:29:58.520 --> 01:29:59.079 I don't know. 1809 01:29:59.199 --> 01:30:02.159 Yeah, I'm sure they you too, but that's yeah, I 1810 01:30:02.199 --> 01:30:03.279 will have to get another list. 1811 01:30:03.439 --> 01:30:05.199 How do you how do you even tell us clogged? 1812 01:30:05.560 --> 01:30:07.640 How do you even tell us clogged? I mean, can 1813 01:30:07.720 --> 01:30:08.680 you see it visually? 1814 01:30:09.319 --> 01:30:11.800 Well, there's certain ways the air should be flowing, and 1815 01:30:11.880 --> 01:30:13.399 you just blow through it and see if it is 1816 01:30:13.479 --> 01:30:17.520 going through or not. Yeah, it's not scientific. 1817 01:30:17.800 --> 01:30:20.680 Yeah, sideways though, it was just kind of an intuitive 1818 01:30:20.800 --> 01:30:23.000 thing and I decided, well, what the heck, maybe if 1819 01:30:23.039 --> 01:30:26.600 I twisted sideways, it gets better airflow and it's actually working. 1820 01:30:26.800 --> 01:30:30.600 So you know, I think Isaiah said that your guys 1821 01:30:30.720 --> 01:30:33.439 looked at that canister and said it was not full, 1822 01:30:33.520 --> 01:30:34.479 that it was fine. 1823 01:30:34.680 --> 01:30:38.279 Yeah, it was operational. Yeah, I don't know. I'll give 1824 01:30:38.279 --> 01:30:40.079 it with Isaiah and see you you know, see what 1825 01:30:40.159 --> 01:30:41.279 he's see what they came up with. 1826 01:30:41.600 --> 01:30:44.000 The other thing that could be a big possibility with 1827 01:30:44.119 --> 01:30:47.439 this guy, Jack, have you looked for a loose nut 1828 01:30:47.600 --> 01:30:48.720 behind the wheel. 1829 01:30:50.359 --> 01:30:51.399 Behind what Oh. 1830 01:30:51.479 --> 01:30:54.720 God, Mark loves Mark loves using. 1831 01:30:54.600 --> 01:30:56.720 That mean, who's he with the wheel on it? 1832 01:30:58.399 --> 01:30:58.520 Oh? 1833 01:30:58.600 --> 01:31:00.960 Yeah, the hoo'sy with the wheel? Yeah yeah, my trust 1834 01:31:01.000 --> 01:31:01.680 got one of those. 1835 01:31:03.119 --> 01:31:05.239 Now Mark has another one. He used to do all 1836 01:31:05.279 --> 01:31:08.159 the time, that piss. Oh my god, it got so old. 1837 01:31:09.079 --> 01:31:10.680 I can tell you where you got those shoes? 1838 01:31:10.760 --> 01:31:13.920 Remember, Mark, how could anyone ever forget? 1839 01:31:15.520 --> 01:31:16.640 Oh my god, he did? 1840 01:31:16.680 --> 01:31:17.000 Remember. 1841 01:31:18.560 --> 01:31:22.000 I got Marco Bendinelli. He's an attorney. 1842 01:31:22.239 --> 01:31:25.439 In fact, he's the only attorney that's ever got three 1843 01:31:25.680 --> 01:31:29.920 multi million dollar case wins in front of a jury, 1844 01:31:30.560 --> 01:31:34.560 the actual wins in a three month period in Colorado. 1845 01:31:34.640 --> 01:31:38.279 So very smart guy. I said, hey, I know where 1846 01:31:38.319 --> 01:31:40.640 you got those shoes, and he goes, no, you don't 1847 01:31:40.680 --> 01:31:43.000 you know he had some fancy shoes on. I said, 1848 01:31:43.039 --> 01:31:46.439 you can't lie Italian shoes. Yeah, Italian shoes, of course, Marco. 1849 01:31:46.880 --> 01:31:49.880 And he bet me lunch, because that's what I do. 1850 01:31:50.000 --> 01:31:52.760 I bet people lunch. And I said, you got him 1851 01:31:52.800 --> 01:31:55.760 on your feet, bam. So he owed me lunch. 1852 01:31:56.159 --> 01:31:58.800 Yeah, two hours and Mark thought he was so clever. 1853 01:31:58.960 --> 01:32:01.720 Hold on, two hours later in the show, I look 1854 01:32:01.840 --> 01:32:04.840 over at Marco right where Suzanne is I go, man, 1855 01:32:04.920 --> 01:32:05.880 that's a nice shirt. 1856 01:32:05.920 --> 01:32:08.199 I bet I know where you got that shirt. He 1857 01:32:08.479 --> 01:32:09.119 fell for it. 1858 01:32:09.560 --> 01:32:12.920 Oh no again, Oh my god, don't say that. You're 1859 01:32:12.920 --> 01:32:14.560 going to ruin his reputation. 1860 01:32:15.880 --> 01:32:17.600 Anyway, Tacoma. 1861 01:32:18.319 --> 01:32:20.960 I think that Dacoma still has a clog vent and 1862 01:32:21.079 --> 01:32:24.479 I think by moving the handle sideways, he's simply letting 1863 01:32:24.560 --> 01:32:25.039 more air in. 1864 01:32:25.199 --> 01:32:28.439 That's all he's doing. We got just tricking it. Okay, 1865 01:32:28.479 --> 01:32:30.680 Well let's take this break. We are more coming right up. 1866 01:32:34.560 --> 01:32:37.560 Three zero three, Martina. Look we got another hour to go. 1867 01:32:38.520 --> 01:32:41.520 We're kicking ass and taking names today. In fact, Deputy 1868 01:32:41.680 --> 01:32:44.119 d you have an update. We had someone call in. 1869 01:32:44.560 --> 01:32:47.359 Harold called in. He spent ninety nine dollars with a 1870 01:32:47.439 --> 01:32:52.680 company called Top Shelf HVAC. And basically what happened was 1871 01:32:53.319 --> 01:32:56.880 for that ninety nine bucks, once a year, they're supposed 1872 01:32:56.920 --> 01:32:59.720 to come out and clean and flush and inspect the water. 1873 01:32:59.840 --> 01:33:02.880 He same with the furnace, same with the air conditioner. 1874 01:33:03.159 --> 01:33:05.319 A lot of these companies do it. A lot of 1875 01:33:05.359 --> 01:33:07.920 companies we advertise do it. It's a great way to 1876 01:33:08.039 --> 01:33:10.640 meet the customer, to be able to check out all 1877 01:33:10.720 --> 01:33:11.399 their stuff and to have. 1878 01:33:11.479 --> 01:33:14.479 The customer rely on you. I actually love the way 1879 01:33:14.560 --> 01:33:15.600 that marketing works. 1880 01:33:15.640 --> 01:33:18.199 In fact, I joked with Kevin, wouldn't it be great 1881 01:33:18.199 --> 01:33:20.399 if people paid you one hundred bucks for you to 1882 01:33:20.520 --> 01:33:21.720 inspect your car each other? 1883 01:33:22.680 --> 01:33:24.159 Yeah, it's a it's a great deal. 1884 01:33:24.319 --> 01:33:26.760 But he calls them up to come out and do 1885 01:33:26.840 --> 01:33:30.479 his water heater, and because it's a takeless water heater, 1886 01:33:31.000 --> 01:33:33.880 and I wish, I wish Deputy Bow was here. I 1887 01:33:33.960 --> 01:33:38.720 would like a little clarity on what you do maintain 1888 01:33:39.399 --> 01:33:41.800 on them. There's no tank, there's no tak so how 1889 01:33:41.920 --> 01:33:44.720 do you flush it? But Deputy D called up over 1890 01:33:44.760 --> 01:33:46.560 the top shelf. And by the way, when I looked 1891 01:33:46.600 --> 01:33:49.560 them up, they had really good Uh they had good 1892 01:33:49.640 --> 01:33:52.399 reviews on Google. They looked solid. I don't remember getting 1893 01:33:52.439 --> 01:33:55.119 a complaint on them ever. So what'd you find out? 1894 01:33:55.199 --> 01:33:56.920 Deputy D tell me it's good news. 1895 01:33:57.960 --> 01:33:59.239 Yeah, market's really good news. 1896 01:33:59.279 --> 01:33:59.720 And I agree. 1897 01:33:59.760 --> 01:34:00.880 They're top shelf company. 1898 01:34:00.920 --> 01:34:01.880 They have great reviews. 1899 01:34:01.920 --> 01:34:04.520 When I called them, this lady answered the phone immediately, 1900 01:34:05.319 --> 01:34:07.680 was very understanding, and I just got a couple of 1901 01:34:07.680 --> 01:34:10.960 minutes ago, I got an email from them and they said, hey, look, 1902 01:34:11.840 --> 01:34:14.119 we're very sorry to see Harold go, but in the 1903 01:34:14.199 --> 01:34:18.199 interests of our commitment to excellent customer service. We're issuing 1904 01:34:18.239 --> 01:34:21.039 a full refund and he should see the fund's return 1905 01:34:21.119 --> 01:34:23.920 to his original payment method within three to five business days. 1906 01:34:24.359 --> 01:34:27.000 So Man, Top Shelf is just a really great company 1907 01:34:27.039 --> 01:34:27.439 to deal with. 1908 01:34:27.600 --> 01:34:27.960 I love it. 1909 01:34:28.039 --> 01:34:29.359 We have a disagreement with him. 1910 01:34:29.439 --> 01:34:32.520 The only thing I would have liked more, The only 1911 01:34:32.640 --> 01:34:34.520 thing I would have liked more if they agreed to 1912 01:34:34.600 --> 01:34:37.000 go out and maintain it, because that is kind of 1913 01:34:37.039 --> 01:34:40.199 what he paid for. But I agreed, Deputy D. Great 1914 01:34:40.319 --> 01:34:42.680 job on that, all right, three three seven one three 1915 01:34:42.680 --> 01:34:45.880 eight two five five. Hey, Kelly, I would like to know. 1916 01:34:46.760 --> 01:34:49.039 I'm trying to think who you could call real quick 1917 01:34:49.119 --> 01:34:54.600 on this. Maybe who Plumbline. I want to know. Get 1918 01:34:54.720 --> 01:34:58.640 somebody on there from Plumbline. Tell them it's about maintenance 1919 01:34:58.720 --> 01:35:00.640 on a water heater. I I just want to know 1920 01:35:00.760 --> 01:35:03.119 at this point, like I'm curious too. I am so 1921 01:35:03.359 --> 01:35:07.000 curious because they wanted an additional one hundred and twenty 1922 01:35:07.159 --> 01:35:10.800 nine dollars, according to the caller, to do the flush 1923 01:35:11.239 --> 01:35:15.119 on a on a takeless water heater. I don't even 1924 01:35:15.199 --> 01:35:17.199 know what that means, but I do want to find out. 1925 01:35:17.279 --> 01:35:21.000 Now we've got an issue with public storage. Hey, what's 1926 01:35:21.079 --> 01:35:23.720 going on? Aaron and Greg and Adam. I promise we're 1927 01:35:23.760 --> 01:35:26.000 going to get you guys looked up. Go ahead, eron, 1928 01:35:26.680 --> 01:35:30.279 this is hello, Yes, sir, Hey, sir. 1929 01:35:30.439 --> 01:35:31.560 I just want to thank you for helping me with 1930 01:35:31.840 --> 01:35:34.119 that dog issue back a few months ago with the Chapa. 1931 01:35:34.439 --> 01:35:35.439 Everything was resolved. 1932 01:35:36.840 --> 01:35:39.399 Aaron, I have no idea what you're talking about. 1933 01:35:39.840 --> 01:35:42.920 To you that serve, go ahead, but I just want 1934 01:35:42.920 --> 01:35:43.640 to thank you and your team. 1935 01:35:43.680 --> 01:35:46.760 But we're here today with a scam on public storage 1936 01:35:47.279 --> 01:35:48.920 on Bellevue and Windemer. 1937 01:35:49.399 --> 01:35:52.760 There are people that are rent and paying insurance. There's 1938 01:35:52.800 --> 01:35:55.960 been water leaks over there. They're moving people out, and 1939 01:35:56.039 --> 01:35:59.439 then there was three days the miction served on folks 1940 01:35:59.479 --> 01:36:01.920 there that have claims and now they're like, you have 1941 01:36:02.520 --> 01:36:06.520 until all their bills are paid. It's just not Wileyton. 1942 01:36:06.600 --> 01:36:09.760 The public storage on Bellevue and Windemer. 1943 01:36:10.039 --> 01:36:12.159 Aaron, do you have a unit there now? 1944 01:36:13.520 --> 01:36:13.680 I do? 1945 01:36:13.840 --> 01:36:14.840 I have some stuff store there? 1946 01:36:15.119 --> 01:36:16.359 So you have some stuff store. 1947 01:36:16.439 --> 01:36:19.960 When you say they're serving evictions, what kind of evictions 1948 01:36:20.000 --> 01:36:20.720 are they serving? 1949 01:36:21.800 --> 01:36:23.119 There's a letter on our. 1950 01:36:23.079 --> 01:36:25.039 Door said you have three days to vacate. 1951 01:36:25.119 --> 01:36:26.399 We just paid the bill, all right? 1952 01:36:26.439 --> 01:36:28.520 Hold on a second, Hold on hold on, I got 1953 01:36:28.600 --> 01:36:31.239 to put you on hold. I'm curious about the storage 1954 01:36:31.319 --> 01:36:34.319 facility is going to be different when it comes to eviction. 1955 01:36:34.520 --> 01:36:37.000 But are they saying there's only three days to get 1956 01:36:37.079 --> 01:36:40.199 your property out? I'm very curious on that, and why 1957 01:36:40.319 --> 01:36:42.520 so many different people everybody hold. 1958 01:36:42.319 --> 01:37:03.640 On ripped off? 1959 01:37:07.640 --> 01:37:08.239 You don't he. 1960 01:37:11.600 --> 01:37:12.920 Suscess as can. 1961 01:37:14.159 --> 01:37:15.439 Shooter's gonna help. 1962 01:37:15.760 --> 01:37:19.760 Come man, this is the Troubleshooter Show. 1963 01:37:20.439 --> 01:37:24.560 No John Martine, welcome my friends to the only show 1964 01:37:24.640 --> 01:37:27.960 It's kind. We're here to solve problems, answer questions, take complaints. 1965 01:37:28.479 --> 01:37:33.760 We have recouped over three hundred million dollars in cash, 1966 01:37:33.840 --> 01:37:37.399 merchandise exchanges refunds directly due to this show. We try 1967 01:37:37.439 --> 01:37:40.720 to get involved, which is nice before you get ripped off. 1968 01:37:40.800 --> 01:37:42.720 But if you did get ripped off, if there's a 1969 01:37:42.840 --> 01:37:46.319 bad contractor or a bad landlord or anything out there, 1970 01:37:46.359 --> 01:37:48.520 I don't care. If it's a dentist, We've gone after 1971 01:37:48.600 --> 01:37:52.000 attorney's denis, doctors, you name it. If you need help, 1972 01:37:52.359 --> 01:37:55.039 you call three h three Martino. And it doesn't matter 1973 01:37:55.079 --> 01:37:58.039 if we're live on error not because that number works 1974 01:37:58.199 --> 01:38:01.800 all the time. Three zero TH's ree Martino. Friday's car Day. 1975 01:38:02.159 --> 01:38:05.560 But that doesn't matter. We take every single question you have. 1976 01:38:06.159 --> 01:38:08.680 We've got a problem with a starter coming up, an 1977 01:38:08.760 --> 01:38:12.039 issue with a divorce, an issue with public service, and 1978 01:38:12.119 --> 01:38:14.960 a lot more. Now I do want to introduce everybody 1979 01:38:15.039 --> 01:38:18.680 in studio. Suzanne is to my left, and then we 1980 01:38:18.840 --> 01:38:22.119 have Kevin kalk and shared an Auto Tech, Rod Greer 1981 01:38:22.800 --> 01:38:26.680 and Bob Perry with JFR Cars. You got any questions 1982 01:38:26.760 --> 01:38:29.560 on buying cars or at leases. Those guys know it. 1983 01:38:29.640 --> 01:38:33.520 They've been with us for years upon years upon years. 1984 01:38:34.119 --> 01:38:34.760 Here's the deal. 1985 01:38:34.800 --> 01:38:37.520 We're gonna jump right back into Aaron. Aaron called up. 1986 01:38:37.560 --> 01:38:40.640 He said he's got a problem with a very specific 1987 01:38:40.800 --> 01:38:46.119 public storage company where there's water damage and apparently people 1988 01:38:46.199 --> 01:38:50.399 are getting eviction notices. What did your eviction notice, say Aaron? 1989 01:38:50.520 --> 01:38:51.760 What does it actually say? 1990 01:38:51.840 --> 01:38:52.279 Do you have it? 1991 01:38:53.800 --> 01:38:53.920 Oh? 1992 01:38:54.000 --> 01:38:54.319 Yes, sir. 1993 01:38:54.399 --> 01:38:56.600 It says that we're to have three days to akate 1994 01:38:57.159 --> 01:39:00.239 and just that call. It says doesn't even say said 1995 01:39:00.279 --> 01:39:03.119 if there's something in the terms of contract that we did. 1996 01:39:03.680 --> 01:39:07.319 And I asked, we asked. My partner on business says 1997 01:39:07.479 --> 01:39:09.359 they won't even tell us what the. 1998 01:39:09.399 --> 01:39:09.960 Reason was for. 1999 01:39:10.239 --> 01:39:11.039 We'll do you owe money? 2000 01:39:11.279 --> 01:39:13.560 Tell you that no, we're paid up. 2001 01:39:14.479 --> 01:39:16.560 Can I ask you something, Maren, and you promised to 2002 01:39:16.600 --> 01:39:17.960 give me an honest answer. 2003 01:39:19.039 --> 01:39:21.399 I have before, sir, Yes, sir, you guys have helped 2004 01:39:21.399 --> 01:39:22.720 me in the past, and we're about in one to 2005 01:39:22.800 --> 01:39:23.840 one go mister. 2006 01:39:23.720 --> 01:39:28.199 Matino, Were you living there? No, sir, okay, so you've 2007 01:39:28.279 --> 01:39:29.680 never spent the night in the unit? 2008 01:39:31.000 --> 01:39:31.520 Absolutely not? 2009 01:39:32.000 --> 01:39:32.279 Okay? 2010 01:39:32.479 --> 01:39:35.000 Have you been there after hours? Maybe they saw you 2011 01:39:35.079 --> 01:39:35.520 on camera? 2012 01:39:35.760 --> 01:39:38.159 There must be In order for us to help you, 2013 01:39:39.039 --> 01:39:41.239 you got to give me a little more information. In 2014 01:39:41.399 --> 01:39:45.000 owner of a storage unit that has hundreds of different 2015 01:39:45.119 --> 01:39:50.000 units doesn't decide to evict someone in three days that's 2016 01:39:50.079 --> 01:39:52.920 fully paid up, unless if there's more to the story, 2017 01:39:53.199 --> 01:39:56.279 Because if they did do that, it would be the 2018 01:39:56.520 --> 01:40:00.000 worst business plan I have ever heard of in my life. 2019 01:40:02.279 --> 01:40:03.399 Yeah, I'll all so sure with that. 2020 01:40:04.880 --> 01:40:06.479 Okay, that's the worst business. 2021 01:40:06.239 --> 01:40:10.319 Plan because they were asking us like, we could move 2022 01:40:10.359 --> 01:40:11.199 you to another. 2023 01:40:11.239 --> 01:40:13.079 Locker while we repair this one. 2024 01:40:14.039 --> 01:40:18.600 Made Okay, that's fair enough, Aaron, Aaron. If they have 2025 01:40:18.800 --> 01:40:21.479 to get in there and actually repair water lines or 2026 01:40:21.520 --> 01:40:25.239 repair something, why not get your stuff moved and then 2027 01:40:25.560 --> 01:40:28.600 move back into that unit. If who even really cares 2028 01:40:28.640 --> 01:40:30.760 what unit you're in, long as they give you the 2029 01:40:30.880 --> 01:40:31.920 same size unit. 2030 01:40:33.439 --> 01:40:36.159 Right, Yeah, they just want us gone, and they were 2031 01:40:36.399 --> 01:40:37.479 He says, well, we have a plan. 2032 01:40:37.560 --> 01:40:40.399 We have a Aaron, you're talking really fast. You're talking 2033 01:40:40.600 --> 01:40:43.439 very fast, so I really want to understand this. Did 2034 01:40:43.520 --> 01:40:45.600 they offer to put you in another unit or do 2035 01:40:45.720 --> 01:40:47.239 they just want you the hell out of there? 2036 01:40:48.920 --> 01:40:50.600 They offered to push in another unit. 2037 01:40:50.760 --> 01:40:53.640 Aaron, why wouldn't you take the Why wouldn't you take 2038 01:40:53.720 --> 01:40:54.359 the other unit? 2039 01:40:56.319 --> 01:40:58.760 We were gunning with it. We're on board. 2040 01:40:59.760 --> 01:41:01.640 But then they said you have to get out. 2041 01:41:03.079 --> 01:41:05.079 Yeah, she said she's going to bring us the paperwork 2042 01:41:05.159 --> 01:41:09.359 to fill out our insurance claim and not a peak brummer, 2043 01:41:09.479 --> 01:41:11.479 and then we go there yesterday. 2044 01:41:11.600 --> 01:41:12.359 Let's call over there. 2045 01:41:12.359 --> 01:41:14.560 Hold on, hey, here's what I want to do, Kelly, 2046 01:41:15.039 --> 01:41:18.399 pick up, find out whoever her is, and let's call 2047 01:41:18.560 --> 01:41:20.800 her and figure out what the hell's going on. 2048 01:41:21.159 --> 01:41:22.720 I mean, if they're going to get a moved, I 2049 01:41:22.760 --> 01:41:23.880 don't see the problem here. 2050 01:41:24.159 --> 01:41:26.840 Maybe they could even help you move if whatever's going 2051 01:41:26.920 --> 01:41:29.720 on wasn't caused by you guys. I mean, but I've 2052 01:41:29.800 --> 01:41:32.399 got to get to the bottom of something here. I 2053 01:41:32.520 --> 01:41:35.680 feel like I'm missing something big time. By the way, 2054 01:41:35.800 --> 01:41:39.520 this hour brought to you by K and H Home solutions. 2055 01:41:39.600 --> 01:41:44.319 You know, they sell Alpen high performance products now, including 2056 01:41:45.239 --> 01:41:49.760 Alpen windows made right here in Colorado for homes in Colorado. 2057 01:41:50.159 --> 01:41:53.359 All different price points, but these things have the energy 2058 01:41:53.439 --> 01:41:57.720 efficiency of basically a wall with insulation. 2059 01:41:58.000 --> 01:41:59.000 That's how good they are. 2060 01:41:59.039 --> 01:42:01.239 If you have a mountain, how you gotta call up 2061 01:42:01.319 --> 01:42:04.640 Cagewindows dot com and get a price on these Their 2062 01:42:04.920 --> 01:42:08.640 entry doors, their sliders, they're siding. They have been around 2063 01:42:08.760 --> 01:42:12.600 since nineteen fifty six and we have been talking about 2064 01:42:12.680 --> 01:42:15.960 K and H for probably half of that. It's an 2065 01:42:16.039 --> 01:42:21.800 incredible company, Khwindows dot Com. Now let's move on. Who's 2066 01:42:21.840 --> 01:42:24.039 been waiting the longest, Greg, what's going on with this 2067 01:42:24.960 --> 01:42:27.399 two thousand and five jeep Wrangler. 2068 01:42:29.439 --> 01:42:32.680 So it's my daughter's judiep And she would have started, 2069 01:42:32.680 --> 01:42:36.880 it wouldn't start, But then the gauges all just went wild. 2070 01:42:36.840 --> 01:42:37.920 And they just keep going. 2071 01:42:38.039 --> 01:42:41.479 We just fluctuating back and forth in speedometer. 2072 01:42:43.039 --> 01:42:45.640 Hey, Greg, speak up into your bluetooth a little better. 2073 01:42:45.720 --> 01:42:48.520 But basically, so you're driving down the road, then all 2074 01:42:48.560 --> 01:42:51.840 of a sudden it'll go wacko, this s pedometer everything. 2075 01:42:53.479 --> 01:42:57.479 No, she never got it started, it wouldn't start, and 2076 01:42:57.600 --> 01:42:59.920 then she took a key out in the meters. 2077 01:43:00.079 --> 01:43:01.000 The pages are. 2078 01:43:00.880 --> 01:43:04.079 All flipping around going all crazy. 2079 01:43:04.760 --> 01:43:07.439 Well, I'll tell you this the good news. There's Kevin Cowkin. 2080 01:43:07.560 --> 01:43:10.720 These guys can fix any electrical issue that I have 2081 01:43:10.880 --> 01:43:13.560 ever heard of. Kevin, I mean, ask some questions. 2082 01:43:13.640 --> 01:43:15.840 Well, the deeps there's a lot of different things, and 2083 01:43:15.920 --> 01:43:17.920 there's a lot of times in the ignition there's a 2084 01:43:19.000 --> 01:43:23.159 coupler that'll break, so you're you're actually not turning the key. 2085 01:43:24.039 --> 01:43:26.159 The key's turning, but the insides aren't turning. It could 2086 01:43:26.199 --> 01:43:27.199 be stuck on as well. 2087 01:43:27.359 --> 01:43:29.279 And why would the gauges be going crazy? 2088 01:43:29.359 --> 01:43:32.119 It's just a vaulted spike of some kind going on. 2089 01:43:32.279 --> 01:43:34.920 I mean, it's a lot of things could be going So. 2090 01:43:34.960 --> 01:43:37.319 Would that be as simple or could be as simple 2091 01:43:37.319 --> 01:43:38.600 as the ignition switch. 2092 01:43:38.880 --> 01:43:41.279 It's an ignition switch and a coupler that's in there 2093 01:43:41.399 --> 01:43:42.199 is what it sounds like? 2094 01:43:42.319 --> 01:43:45.560 Yeah, okay, is. 2095 01:43:45.560 --> 01:43:47.399 It going through a self check on the gauges? 2096 01:43:47.920 --> 01:43:48.119 Yeah? 2097 01:43:48.239 --> 01:43:49.960 Greg, did it just happen? 2098 01:43:52.079 --> 01:43:54.239 You would have happened a long time ago once, But 2099 01:43:54.880 --> 01:43:55.199 it just. 2100 01:43:56.159 --> 01:43:58.239 Does that make sense to that coupler kind. 2101 01:43:58.119 --> 01:44:00.720 Of breaks over to breaks? Wouldn't be twice? 2102 01:44:01.000 --> 01:44:03.720 Well, you can get it towed into them and I guarantee. 2103 01:44:03.279 --> 01:44:04.199 They'll fix it up. 2104 01:44:05.640 --> 01:44:06.880 Okay, sounds good. 2105 01:44:07.000 --> 01:44:08.960 It sounds like it's not that big of a deal, 2106 01:44:09.439 --> 01:44:11.279 and you're not right off now. I don't think it is, 2107 01:44:11.479 --> 01:44:13.920 no man, so you should check him out. Greg shared 2108 01:44:13.920 --> 01:44:16.239 an auto tech man. Thanks for the call, Broth. Three 2109 01:44:16.319 --> 01:44:18.640 oh three seven one three eight two five five one 2110 01:44:18.760 --> 01:44:24.079 line open. Who's up here next? Aaron? Nope, Aaron. We 2111 01:44:24.239 --> 01:44:27.399 can free Aerin up until Kelly. We can free him 2112 01:44:27.520 --> 01:44:33.479 up until we talk someone at public service. Greg and Adam, 2113 01:44:33.520 --> 01:44:34.279 what's up with you? 2114 01:44:36.279 --> 01:44:37.199 Hey, good afternoon. 2115 01:44:37.399 --> 01:44:37.640 Mark. 2116 01:44:38.159 --> 01:44:40.399 Hope's doing well with Tom. I'm sorry to hear he's 2117 01:44:40.439 --> 01:44:42.600 out dealing with what he's dealing with. But thanks for 2118 01:44:42.600 --> 01:44:42.960 your time. 2119 01:44:43.640 --> 01:44:44.520 I have a question. 2120 01:44:46.319 --> 01:44:48.560 From what I understand, I need to petition the courts 2121 01:44:48.640 --> 01:44:52.319 for a signature. We're trying to get some property transferred 2122 01:44:52.680 --> 01:44:55.520 and between my dad and mom, and my dad's trying 2123 01:44:55.560 --> 01:44:58.399 to transferred over to me, but my mom and my 2124 01:44:58.520 --> 01:45:03.000 dad are divorced about twenty or so years ago, and 2125 01:45:03.560 --> 01:45:05.880 the title company saying we need to petition the court 2126 01:45:06.479 --> 01:45:08.680 for them to sign on my mom's behalf because she 2127 01:45:08.720 --> 01:45:11.680 pretty much refuses to sign. I just want to know 2128 01:45:11.800 --> 01:45:13.399 because they don't know how to go about that process 2129 01:45:13.520 --> 01:45:15.039 or do I need to have an attorney to do that? 2130 01:45:15.239 --> 01:45:16.840 Well, I want to know what I can do. I 2131 01:45:17.159 --> 01:45:20.239 want to know how this situation arose, what happened. I mean, 2132 01:45:20.279 --> 01:45:22.920 give me a little background here. What kind of property 2133 01:45:23.039 --> 01:45:23.239 is it? 2134 01:45:24.520 --> 01:45:28.279 Yeah, it's a timeshare property. And back in two thousand 2135 01:45:28.279 --> 01:45:31.479 and five, it was determined in the divorce that my 2136 01:45:31.600 --> 01:45:34.680 dad would get the timeshare and deal with them. 2137 01:45:34.800 --> 01:45:38.800 And that's literally, Adam Adam, that's literally in the decree. 2138 01:45:39.039 --> 01:45:42.520 And was that done as like he wanted it or 2139 01:45:42.760 --> 01:45:45.439 he didn't want it, but agreed to get it handled 2140 01:45:45.760 --> 01:45:48.840 to get her off of the timeshare deed or whatever 2141 01:45:48.920 --> 01:45:49.119 it is. 2142 01:45:50.199 --> 01:45:50.720 Now in the. 2143 01:45:50.760 --> 01:45:53.159 Divorce, it was agreed that my dad would handle them 2144 01:45:53.159 --> 01:45:55.479 all and take care of them and use them, and 2145 01:45:55.640 --> 01:45:57.760 my mom could never afford them, so he didn't want 2146 01:45:57.800 --> 01:46:00.479 to lose them. So he's been taking care of things 2147 01:46:00.520 --> 01:46:02.680 past twenty five or some years now. 2148 01:46:02.840 --> 01:46:06.199 He wants to Now he wants to give you the time. 2149 01:46:06.079 --> 01:46:10.039 Share, correct, and we've we've had great value out of it. 2150 01:46:10.119 --> 01:46:12.359 It's I'm not yeah, I'm not going to get into that. 2151 01:46:12.520 --> 01:46:14.239 I get it, I get it. You want the time 2152 01:46:14.319 --> 01:46:16.560 Share that's fine. I'm not going to tell you. I'm 2153 01:46:16.600 --> 01:46:18.079 not going to tell you it's the worst thing in 2154 01:46:18.159 --> 01:46:20.640 the world. But I get where we're going. So but 2155 01:46:20.760 --> 01:46:24.199 wait a second. Your mom will because they bought it together. 2156 01:46:24.359 --> 01:46:26.960 Your mom's I'm the deed and she won't sign off 2157 01:46:27.039 --> 01:46:27.239 on it. 2158 01:46:28.520 --> 01:46:30.560 Yeah, we forgot to clean this up back in two 2159 01:46:30.560 --> 01:46:31.279 thousand and five. 2160 01:46:31.560 --> 01:46:34.079 All right, hold on a second, let's take this break. 2161 01:46:34.159 --> 01:46:37.359 I know who can answer this. I don't know why 2162 01:46:37.520 --> 01:46:39.840 you would have to well, hold on, hold on, just 2163 01:46:39.960 --> 01:46:42.960 hold tight. Hey, Kelly, believe it or not. Do you 2164 01:46:43.079 --> 01:46:44.600 know who I'm going to ask you to get on 2165 01:46:47.560 --> 01:46:50.359 finn Law group. I want to get Michael Finn on 2166 01:46:50.560 --> 01:46:52.880 three oh three seven one three A two five five. 2167 01:46:53.000 --> 01:46:58.119 Everybody hold tight. That's an interesting that's an interesting ordeal. 2168 01:46:58.720 --> 01:47:02.359 My first gut was family law. But then I started thinking, 2169 01:47:02.479 --> 01:47:05.520 this is already in the decree. I understand they're saying 2170 01:47:05.600 --> 01:47:08.399 you got to petition the court to basically make her 2171 01:47:08.560 --> 01:47:11.079 sign it. But I think there might be a quicker 2172 01:47:11.159 --> 01:47:14.880 way because it is a timeshare. Everybody hold tight, including 2173 01:47:15.000 --> 01:47:23.640 Aaron and Alex three zero three Martino, what were you saying, Susanne? 2174 01:47:23.640 --> 01:47:24.600 I kind of missed you there. 2175 01:47:25.159 --> 01:47:29.520 Well, well, Aaron with the public storage, it's you. He 2176 01:47:29.720 --> 01:47:31.840 sent the notice. 2177 01:47:31.960 --> 01:47:33.560 I was going to read, I don't care about to 2178 01:47:33.640 --> 01:47:36.039 notice it at this point, but what okay, hold on, 2179 01:47:36.159 --> 01:47:37.680 I'll have you do that. Let me bring up Bob 2180 01:47:37.760 --> 01:47:40.720 Logan though it says, oh, sorry, okay, Bob Logan's with 2181 01:47:40.840 --> 01:47:44.079 plumb Line services. Bob, we had we had someone call up. 2182 01:47:44.159 --> 01:47:47.800 It wasn't about Plumbline, but they spent ninety nine dollars 2183 01:47:47.880 --> 01:47:51.920 a year to get three services from one of your competitors. 2184 01:47:52.279 --> 01:47:55.159 So for that price, and you guys have something very similar. 2185 01:47:55.199 --> 01:47:57.479 A lot of companies do. So once a year they 2186 01:47:57.520 --> 01:48:00.159 were going to come out clean the air conditioner, or 2187 01:48:00.239 --> 01:48:02.560 not clean it, but come out and make sure it's 2188 01:48:02.600 --> 01:48:05.520 in good running shape before you turn it on, check 2189 01:48:05.560 --> 01:48:09.319 out the furnace, and then drain and flush the water 2190 01:48:09.439 --> 01:48:11.760 heater once a year. So it was kind of like 2191 01:48:11.840 --> 01:48:14.319 a club membership. You follow me so far right. 2192 01:48:15.399 --> 01:48:18.039 Yes, we call that our VIP plan. Similar. 2193 01:48:18.279 --> 01:48:20.880 Yep, very similar. And I know a lot of people 2194 01:48:20.960 --> 01:48:23.680 that have yours are very happy. And here's what happened 2195 01:48:23.720 --> 01:48:26.720 with this company. Though the technician showed up to do 2196 01:48:26.840 --> 01:48:29.319 the water heater. When he showed up, he goes, oh, 2197 01:48:29.439 --> 01:48:32.680 that's tankless. That's going to cost you an additional one 2198 01:48:32.800 --> 01:48:35.439 hundred and twenty nine or one hundred and ninety nine. 2199 01:48:35.359 --> 01:48:36.039 Or whatever it is. 2200 01:48:36.399 --> 01:48:39.239 So the guy was upset and he sent us over 2201 01:48:39.319 --> 01:48:42.119 all the literature, and sure enough, the literature doesn't say 2202 01:48:42.359 --> 01:48:46.159 including their website, it doesn't say anything about tankless versus 2203 01:48:46.319 --> 01:48:50.000 not tankless or anything like that. But the company stepped 2204 01:48:50.079 --> 01:48:53.000 up and just simply refunded him the money. But then 2205 01:48:53.079 --> 01:48:56.239 the question became, because I'm looking at Kevin Cockin and 2206 01:48:56.359 --> 01:48:58.760 other people in the room, I'm going tankless. 2207 01:48:59.159 --> 01:49:01.239 What the heck do you even flush on a tank? 2208 01:49:01.359 --> 01:49:01.520 List? 2209 01:49:01.760 --> 01:49:03.000 What is there to flush? 2210 01:49:03.079 --> 01:49:04.920 So tell me what you know about it. 2211 01:49:06.680 --> 01:49:09.039 Yeah, So, first of all, it sounds like a company 2212 01:49:09.079 --> 01:49:10.359 whoever it was, did the right thing. 2213 01:49:10.479 --> 01:49:11.159 They did, But. 2214 01:49:13.439 --> 01:49:16.560 So they are two different processes. So with a with 2215 01:49:16.680 --> 01:49:20.359 a regular tank water heater, you're simply opening up the 2216 01:49:20.439 --> 01:49:23.319 drain valve on the bottom of the water heater and 2217 01:49:23.920 --> 01:49:27.000 flowing water through it and allowing the sediment and calcium 2218 01:49:27.079 --> 01:49:30.079 or you know, bacteria everything to flush out. And and 2219 01:49:30.199 --> 01:49:33.279 that's all there is to a tank. A normal tank. 2220 01:49:33.479 --> 01:49:36.239 Yeah, you literally open the little nozzle you drain it, 2221 01:49:36.399 --> 01:49:39.239 and then you're saying somehow you add water to it 2222 01:49:39.319 --> 01:49:41.279 and just flush out to debris at the bottom. 2223 01:49:41.520 --> 01:49:41.960 I get it. 2224 01:49:43.399 --> 01:49:47.600 Exactly, pretty simple process. Now for homeowners to try to 2225 01:49:47.680 --> 01:49:50.760 do this, I would I would caution them because if 2226 01:49:50.800 --> 01:49:53.880 they haven't done it in a while, those valves you 2227 01:49:54.000 --> 01:49:57.960 open them up flush, you can't get them closed again. 2228 01:49:58.199 --> 01:50:01.800 Yeah yeah, yeah, So be careful if you if you're 2229 01:50:01.840 --> 01:50:02.560 trying this at home. 2230 01:50:02.640 --> 01:50:03.920 But yeah, good, good point. 2231 01:50:05.039 --> 01:50:07.239 With a tank list, you have to hook it up 2232 01:50:07.279 --> 01:50:12.720 to a pump, use a descaling solution, and you let 2233 01:50:12.800 --> 01:50:16.319 this descaling solution pump through the system for about thirty 2234 01:50:16.399 --> 01:50:19.439 to forty five minutes. So it's a it's an entirely 2235 01:50:19.520 --> 01:50:22.960 different process. So it's not unusual. 2236 01:50:23.720 --> 01:50:26.840 It's almost like on a car, like a cooling system flush. 2237 01:50:27.239 --> 01:50:30.239 You're literally hooking up a machine that's flushing at bob. 2238 01:50:31.720 --> 01:50:35.079 Yeah, that's exactly right. And so so it's not uncommon, 2239 01:50:35.920 --> 01:50:39.199 uncommon for that kind of flush to cost more three, 2240 01:50:39.399 --> 01:50:41.119 four or even five times as much. 2241 01:50:41.520 --> 01:50:42.159 I got you. 2242 01:50:42.399 --> 01:50:44.600 So when okay, well let me just come out and 2243 01:50:44.640 --> 01:50:45.159 ask you this. 2244 01:50:45.359 --> 01:50:48.479 When you guys sell a club membership, does it include 2245 01:50:48.520 --> 01:50:51.399 that on the water heater, the flush on a on 2246 01:50:51.520 --> 01:50:52.840 a tanked water heater. 2247 01:50:54.399 --> 01:50:58.920 It doesn't unless it's specified as such. So our club 2248 01:50:58.960 --> 01:51:01.920 membership is a little a little bit different. It's kind 2249 01:51:01.960 --> 01:51:06.079 of a menu option. But so it would specify a 2250 01:51:06.239 --> 01:51:09.720 tank list versus a tank got any anything that is 2251 01:51:09.840 --> 01:51:13.079 unique in their home. If you have a water treatment system, 2252 01:51:13.800 --> 01:51:15.960 that's not part of the normal club membership. 2253 01:51:16.319 --> 01:51:19.640 Oh okay, but you guys, if someone wanted into your club, 2254 01:51:20.199 --> 01:51:23.319 you guys, Yeah, I like that though. It's ala carte, 2255 01:51:23.359 --> 01:51:25.359 So you guys would go out there see what they 2256 01:51:25.479 --> 01:51:28.359 have going and then come up with the package that's 2257 01:51:28.439 --> 01:51:31.319 right for them. Then they'd get all the discounts, they'd 2258 01:51:31.359 --> 01:51:34.119 get the emergency service and everything else. 2259 01:51:34.199 --> 01:51:36.119 But they can kind of pick and choose some of 2260 01:51:36.199 --> 01:51:36.640 the stuff. 2261 01:51:38.159 --> 01:51:41.640 Yeah, And so our basic plane covers you know, ninety 2262 01:51:41.760 --> 01:51:43.880 five percent of the homes out there, which would be 2263 01:51:44.399 --> 01:51:46.960 an annual service on your furnace and air conditioning system. 2264 01:51:47.960 --> 01:51:50.760 You get priority service. You never pay a minimum service fee, 2265 01:51:50.920 --> 01:51:54.239 a trip chard nice, you don't pay them after hours 2266 01:51:54.359 --> 01:51:57.880 emergency fee. You get discounts in all of our services 2267 01:51:57.920 --> 01:52:01.600 and projects. So it's kind of an all inclusive type deal. 2268 01:52:01.920 --> 01:52:02.359 Love it now. 2269 01:52:02.439 --> 01:52:07.079 The water heater flush and fills, electrical checks and things 2270 01:52:07.159 --> 01:52:09.600 like that. Those are all the cards you can add 2271 01:52:09.960 --> 01:52:15.319 excellent and sometimes for VIPs, depending on the time of year, 2272 01:52:15.479 --> 01:52:18.159 like maybe Electrial Safety month, we might throw something out 2273 01:52:18.199 --> 01:52:21.640 there for them that we wouldn't do for a non VIP, So. 2274 01:52:21.680 --> 01:52:23.840 You basically would email them or reach out to them 2275 01:52:23.880 --> 01:52:26.479 and say, hey, because you're a VIP and been with us, 2276 01:52:26.760 --> 01:52:28.239 we're going to go ahead and do this for you 2277 01:52:28.359 --> 01:52:29.800 in this month or whatever it is. 2278 01:52:30.720 --> 01:52:32.319 That's right, and we do that quite often. 2279 01:52:32.520 --> 01:52:35.920 I love it, man, So anybody out there you want 2280 01:52:35.960 --> 01:52:38.359 to find more about that, Bob, I really do appreciate 2281 01:52:38.399 --> 01:52:41.079 you coming on with that. I'm just scratching my head 2282 01:52:41.119 --> 01:52:43.520 going I don't even know how you flush the take list. 2283 01:52:43.560 --> 01:52:47.319 I appreciate the information. That's Bob Logan, owner of Plumbline 2284 01:52:47.479 --> 01:52:51.039 Services dot com. If you're interested in their VI package 2285 01:52:51.159 --> 01:52:53.680 VIP package, you should reach out. They have done a 2286 01:52:53.760 --> 01:52:55.920 ton of work for me over the years. They're just 2287 01:52:56.159 --> 01:52:59.720 super really good guys. And then if there is an emergency, 2288 01:52:59.800 --> 01:53:01.960 you're going to know who to call. You're not gonna 2289 01:53:02.000 --> 01:53:04.119 have to pay some of those fees that other people 2290 01:53:04.239 --> 01:53:07.000 have to pay. It's well worth the club price. I 2291 01:53:07.079 --> 01:53:10.520 mean just taking the air conditioner and taking the furnace 2292 01:53:10.600 --> 01:53:12.560 each year, You're not going to get a better deal. Now, 2293 01:53:12.800 --> 01:53:15.880 I'm going to go to a second expert. Michael finn 2294 01:53:16.000 --> 01:53:18.439 Is on the line. Hey Mike, how is the fin 2295 01:53:18.640 --> 01:53:19.600 Law Group doing? 2296 01:53:19.760 --> 01:53:22.000 Sir, Well, we're. 2297 01:53:21.920 --> 01:53:25.880 Doing pretty good. Business is always seems to be there. 2298 01:53:26.600 --> 01:53:28.920 There's a lot of people that we let. 2299 01:53:28.880 --> 01:53:33.000 Their timeshare purchase. Well, I got one on here. Now, 2300 01:53:33.520 --> 01:53:35.760 I got one on here. Now, you're not gonna believe this. 2301 01:53:35.880 --> 01:53:38.279 He wants the time share, but I'm not going to 2302 01:53:38.359 --> 01:53:42.119 get into that aspect with it. Here's the quick story. 2303 01:53:43.000 --> 01:53:46.399 His parents got divorced, like twenty five years ago. In 2304 01:53:46.600 --> 01:53:50.800 the decree, the dad wanted the time share. The timeshare 2305 01:53:51.000 --> 01:53:56.039 was purchased by mother and father. They get divorced in 2306 01:53:56.199 --> 01:53:59.399 the decree and it's literally in there. Dad gets it 2307 01:54:00.399 --> 01:54:03.399 now twenty five years later, wants to give it to 2308 01:54:03.560 --> 01:54:06.439 our caller, Adam, and Adam does want it. 2309 01:54:07.359 --> 01:54:07.560 Now. 2310 01:54:07.800 --> 01:54:10.760 The problem is because when they bought it together, I 2311 01:54:10.920 --> 01:54:13.760 assume they're both on whatever paperwork. 2312 01:54:13.840 --> 01:54:15.359 There is what they're. 2313 01:54:15.199 --> 01:54:17.079 Telling Adam, and I'm going to lock you in and 2314 01:54:17.199 --> 01:54:21.159 bring them up. They're telling Adam that someone needs to 2315 01:54:21.800 --> 01:54:25.760 petition the court in order to get this done. So 2316 01:54:26.079 --> 01:54:29.479 my first instinct was to call a family law attorney 2317 01:54:29.560 --> 01:54:32.319 that we know very well. But then I started thinking, 2318 01:54:33.159 --> 01:54:38.560 Mike deals with generally speaking, keeping people out or getting 2319 01:54:38.560 --> 01:54:41.960 amount of time shares. But if can you help out 2320 01:54:42.039 --> 01:54:45.119 in this aspect, or do you have any advice for him? 2321 01:54:45.399 --> 01:54:47.319 Or should I get a family law attorney? 2322 01:54:47.399 --> 01:54:51.439 On, well, it's gonna be you probably should get a 2323 01:54:51.520 --> 01:54:55.680 family law attorney. It's going to be expensive, and based 2324 01:54:55.760 --> 01:55:00.119 on what I project is the resale value of that 2325 01:55:00.319 --> 01:55:03.319 time share, I think he'd be better off walking away. 2326 01:55:03.720 --> 01:55:06.319 But that's not what the client wants. The client wants it, 2327 01:55:06.920 --> 01:55:09.479 and what has happened is that the. 2328 01:55:11.079 --> 01:55:14.479 Divorce decree from many years ago between mom and dad 2329 01:55:15.399 --> 01:55:18.760 has never been honored by the and. 2330 01:55:18.840 --> 01:55:20.359 That's why he needs to petition. 2331 01:55:20.800 --> 01:55:23.640 That's why he'd have to petition the court to either 2332 01:55:23.760 --> 01:55:27.439 make the mother who is still alive, isn't that correct, Adam, 2333 01:55:27.520 --> 01:55:29.319 she is alive, to. 2334 01:55:29.520 --> 01:55:30.720 Force her to sign it. 2335 01:55:31.560 --> 01:55:34.800 Either they'd either force her to sign it or basically say, 2336 01:55:34.880 --> 01:55:37.720 because it's in the in the decree and she's unwilling 2337 01:55:37.760 --> 01:55:39.880 to sign it, or we can't find it. 2338 01:55:40.119 --> 01:55:42.960 The judge themselves would basically do it. 2339 01:55:45.039 --> 01:55:48.840 They had him based upon the cost that's going to 2340 01:55:48.880 --> 01:55:50.039 be involved in doing this. 2341 01:55:52.039 --> 01:55:52.479 It's you. 2342 01:55:53.119 --> 01:55:57.560 If you do a little research about this value of 2343 01:55:57.640 --> 01:56:02.079 the timeshare that you want to acquire, you may determine 2344 01:56:02.720 --> 01:56:06.520 that the cost of acquiring it because of the glitch, 2345 01:56:06.680 --> 01:56:11.680 the probate glitch, you may determine that the cost makes 2346 01:56:11.800 --> 01:56:14.760 the problem a lot more expensive than the value of 2347 01:56:14.800 --> 01:56:15.359 the time. 2348 01:56:15.319 --> 01:56:18.840 Yeah, and we can get where was that decrease signed, Adam? 2349 01:56:18.880 --> 01:56:19.439 What county? 2350 01:56:19.600 --> 01:56:20.960 Was it Colorado? Or where is it? 2351 01:56:21.960 --> 01:56:22.159 Yeah? 2352 01:56:22.279 --> 01:56:24.600 Colorado, Rappo County. So is this something I have to 2353 01:56:24.600 --> 01:56:26.239 have an attorney for in order to petition that? 2354 01:56:26.439 --> 01:56:28.359 Well, now what I'm going to do, Well, hold on, 2355 01:56:28.439 --> 01:56:30.199 I'm going to put you back on old I want 2356 01:56:30.279 --> 01:56:32.840 Bonnie Shields or Harris Law firm. 2357 01:56:33.039 --> 01:56:35.720 Why not just offer her a thousand bucks to sign it? 2358 01:56:36.439 --> 01:56:38.520 Well, he's saying she's simply not guess sign it. 2359 01:56:38.720 --> 01:56:40.199 Well, maybe she will, I don't know. 2360 01:56:40.560 --> 01:56:42.560 But but Mike, I know, it's so weird. 2361 01:56:42.720 --> 01:56:45.399 Out of every call I've had, this guy does want it. 2362 01:56:45.680 --> 01:56:48.960 He probably grew up there man going to it with 2363 01:56:49.159 --> 01:56:51.319 his dad. But we're going to see what the cost is. 2364 01:56:51.680 --> 01:56:55.000 But typically when we call you. It's hey, this guy 2365 01:56:55.119 --> 01:56:57.279 needs help getting out. You know what you made me 2366 01:56:57.439 --> 01:57:00.560 think of just saying that to you. There's a national 2367 01:57:00.680 --> 01:57:03.279 commercial and I can't think of the guy's name, but 2368 01:57:03.359 --> 01:57:06.319 it drives me crazy. The commercial goes something like this. 2369 01:57:07.039 --> 01:57:10.239 He goes, this is so and so, and I sold 2370 01:57:10.359 --> 01:57:13.760 time shares for twenty years and now I feel bad 2371 01:57:13.840 --> 01:57:16.520 about selling them. So now call me up and I 2372 01:57:16.640 --> 01:57:19.039 can get you out of the time share. I'm thinking, 2373 01:57:19.159 --> 01:57:22.600 think about this. This guy screwed over all these people 2374 01:57:22.760 --> 01:57:25.960 selling it. Now he's reaching out to the same fish, 2375 01:57:26.159 --> 01:57:29.359 the same fish in the same pond, and trying to 2376 01:57:29.399 --> 01:57:30.560 get them on the other end. 2377 01:57:30.720 --> 01:57:32.520 Have you heard these spots, Mike. 2378 01:57:33.239 --> 01:57:35.760 Well, boy, you are appreaching to the choir of my friends. 2379 01:57:37.000 --> 01:57:37.840 It's nuts, man. 2380 01:57:37.960 --> 01:57:41.520 The guy goes, it's like, okay, it's like I mug you. 2381 01:57:42.560 --> 01:57:45.079 I mug you everybody in this room. I go out 2382 01:57:45.119 --> 01:57:48.479 and steal your wallet. Then I try to sell you protection. 2383 01:57:48.880 --> 01:57:50.800 It's like a shakedown from the mob. 2384 01:57:52.079 --> 01:57:55.560 At least the guy is honest. Most of the time, 2385 01:57:55.960 --> 01:57:58.600 they're not honest enough to admit that they were one 2386 01:57:58.640 --> 01:58:01.399 of the bad guys trying to switch hats. At lest 2387 01:58:01.520 --> 01:58:05.000 least this guy is honest about what he's doing. Yeah, yes, 2388 01:58:05.199 --> 01:58:08.640 it's kind of a joke because we don't care much 2389 01:58:08.680 --> 01:58:11.920 for a extra companies, as you probably are aware of course, 2390 01:58:12.039 --> 01:58:15.920 and we tell people, hey, these are just former timeshare 2391 01:58:16.039 --> 01:58:19.520 salesmen who think that you've made a bad decision and 2392 01:58:19.600 --> 01:58:21.760 they're hoping you're going to make another bad decision. 2393 01:58:21.840 --> 01:58:24.159 Yeah they are. They're gonna end up, they end up. 2394 01:58:24.640 --> 01:58:26.560 I got a hold on, Mike. I mean, I'm going 2395 01:58:26.640 --> 01:58:28.960 to talk about you, but I do appreciate you coming on. 2396 01:58:29.119 --> 01:58:31.960 But Mike Finn the Finn Law Group. And here's what 2397 01:58:32.039 --> 01:58:34.279 I love about these guys. Anybody that wants out of 2398 01:58:34.359 --> 01:58:36.520 a timeshare call them up. They're going to talk to 2399 01:58:36.600 --> 01:58:38.800 you for free. They'll give you a good idea some 2400 01:58:39.000 --> 01:58:41.159 of them. Some of them you get out with for 2401 01:58:41.239 --> 01:58:43.520 almost nothing. Other ones are hard to get out of. 2402 01:58:43.840 --> 01:58:46.119 But they're gonna give you an upfront price on it 2403 01:58:46.239 --> 01:58:49.079 and tell you how it works. They have all the 2404 01:58:49.199 --> 01:58:52.920 connections to all these places Hilton and all these ones 2405 01:58:52.960 --> 01:58:55.199 in Mexico and Florida and Hawaii. 2406 01:58:55.279 --> 01:58:57.840 It doesn't matter who it is you call these guys. 2407 01:58:58.520 --> 01:59:01.600 The easiest way is Finnlow do com f I N 2408 01:59:01.800 --> 01:59:04.439 N finn Lawgroup dot com. 2409 01:59:04.760 --> 01:59:07.479 They'll give you all the information, but everybody holds tight. 2410 01:59:07.560 --> 01:59:08.800 I got to take this break. 2411 01:59:08.880 --> 01:59:16.039 Thanks Mike three zero three Martino. We got a lot 2412 01:59:16.119 --> 01:59:18.279 cooking in the background, so we're going to try to 2413 01:59:18.319 --> 01:59:21.279 get to everything here. We're trying to get a hold 2414 01:59:21.319 --> 01:59:25.279 of the GM over at that public service and Suzanne, 2415 01:59:25.520 --> 01:59:28.640 public storage or public service, I'm sure a pub storge. Yeah, 2416 01:59:28.800 --> 01:59:31.920 for the third time, public service. I'm kidding public storage. 2417 01:59:32.119 --> 01:59:35.680 So I actually finally was able to connect with someone 2418 01:59:35.840 --> 01:59:38.960 oh nice who will not go on air, and referred 2419 01:59:39.039 --> 01:59:42.199 me to their legal offices at headquarters in California. 2420 01:59:42.239 --> 01:59:42.439 Yeah. 2421 01:59:42.439 --> 01:59:44.359 Well, if we look at the notice that he got 2422 01:59:44.439 --> 01:59:46.600 and I'll have Suzanne read that here in a minute. 2423 01:59:46.640 --> 01:59:49.199 But basically they're they're getting rid of them for cause 2424 01:59:49.600 --> 01:59:51.439 what I've been trying to figure out. And I'll ask 2425 01:59:51.479 --> 01:59:54.159 you real quick airon what is the cause you're acting 2426 01:59:54.399 --> 01:59:57.039 like that. You guys did nothing. They have some kind 2427 01:59:57.119 --> 01:59:57.600 of cause. 2428 01:59:57.720 --> 01:59:58.279 What was it? 2429 02:00:00.000 --> 02:00:01.960 I would like to know that myself, because you've asked. 2430 02:00:02.279 --> 02:00:05.159 Yeah, okay, well we got a message they say, talk 2431 02:00:05.239 --> 02:00:07.960 to our legal department. I'm going to actually have Suzanne 2432 02:00:08.319 --> 02:00:11.399 read that letter when she comes back in she's reaching 2433 02:00:11.520 --> 02:00:14.760 out to somebody as well over there, uh, to see 2434 02:00:14.800 --> 02:00:17.479 what's going on. Now, next is going to be Alex Alex, 2435 02:00:17.560 --> 02:00:18.319 what is your question? 2436 02:00:20.920 --> 02:00:21.119 Hey? 2437 02:00:21.479 --> 02:00:26.119 Last week you guys had a topic regarding preserving video 2438 02:00:26.239 --> 02:00:28.600 for evidence. So how can I do that if I 2439 02:00:28.680 --> 02:00:30.760 don't have a lawyer where the lawyer could send out 2440 02:00:30.760 --> 02:00:32.239 a letter to the other party. 2441 02:00:34.279 --> 02:00:36.760 Well, you would send a letter out to the other party. 2442 02:00:37.119 --> 02:00:38.880 Do you know who the party is? I mean, are 2443 02:00:38.920 --> 02:00:40.000 you part of the action? 2444 02:00:42.479 --> 02:00:44.680 Yes, I just I got a court date and I 2445 02:00:44.800 --> 02:00:47.840 wanted to there's some video evidence and I wanted the 2446 02:00:47.920 --> 02:00:53.039 other party to preserve that video. I you know, when 2447 02:00:53.079 --> 02:00:55.600 you mentioned lawyers, you know that you know that pretty 2448 02:00:55.680 --> 02:00:57.119 much when you get a letter from a lawyer. 2449 02:00:57.199 --> 02:00:58.720 I mean, that's, you know, pretty serious. 2450 02:00:58.760 --> 02:01:01.319 But I didn't know if I was to send them 2451 02:01:01.359 --> 02:01:04.279 a letter. I mean, are they going to play dumb? 2452 02:01:04.600 --> 02:01:07.640 I mean, well, you've got to basically ask them. You 2453 02:01:07.720 --> 02:01:11.800 got to ask them to actually preserve your rights. I mean, 2454 02:01:11.840 --> 02:01:14.000 that's exactly what you got to do, and then give 2455 02:01:14.119 --> 02:01:16.520 notice to them. I would do it by registered mail. 2456 02:01:16.920 --> 02:01:19.439 You might also do it by other means like email 2457 02:01:20.359 --> 02:01:22.720 or non registered mail, but you definitely want to do it, 2458 02:01:22.800 --> 02:01:25.159 and you basically got to point to a case and 2459 02:01:25.439 --> 02:01:28.920 basically say you need to preserve this evidence, and here's 2460 02:01:29.039 --> 02:01:31.640 the case number in the county it's in and this 2461 02:01:31.920 --> 02:01:35.319 is notice. You can probably find something right on Google 2462 02:01:35.479 --> 02:01:36.079 saying how. 2463 02:01:36.039 --> 02:01:36.439 To do it. 2464 02:01:38.399 --> 02:01:40.079 Okay, that'll work, Thank you very much. 2465 02:01:40.199 --> 02:01:40.760 You're welcome. 2466 02:01:40.800 --> 02:01:40.960 Man. 2467 02:01:41.039 --> 02:01:42.920 I mean it's it's definitely possible. 2468 02:01:43.119 --> 02:01:44.720 Could he get a subpoena on his own. 2469 02:01:45.800 --> 02:01:48.399 Yeah, you could do anything on your own if you 2470 02:01:48.520 --> 02:01:51.640 figure out how to do Yeah. I mean, not having 2471 02:01:51.720 --> 02:01:55.560 an attorney is kind of crazy. So in fact, we 2472 02:01:55.760 --> 02:02:01.119 just had someone that asked us to preserve evidence on something. 2473 02:02:01.239 --> 02:02:04.279 I don't have it up right now. Yeah, yeah, I 2474 02:02:04.319 --> 02:02:08.840 don't want to talk about it. But from twenty nineteen, yes, yeah. 2475 02:02:08.880 --> 02:02:11.000 And it's like he's like, hey, you guys had so 2476 02:02:11.119 --> 02:02:13.920 and so on your show in twenty nineteen, you need 2477 02:02:14.000 --> 02:02:14.680 to preserve that. 2478 02:02:14.840 --> 02:02:16.600 It's like, well, first of all, we. 2479 02:02:16.680 --> 02:02:19.399 Have no idea, no date, no time, no nothing, So 2480 02:02:19.520 --> 02:02:22.079 we have no idea what he's talking about. But let's 2481 02:02:22.079 --> 02:02:24.840 say he did, and let's say we did have a 2482 02:02:25.039 --> 02:02:28.479 copy of it on podcast or something. We would preserve it. 2483 02:02:28.600 --> 02:02:31.039 That's not a big deal. We don't care. So but 2484 02:02:31.319 --> 02:02:34.000 he actually, I think was doing it pro se as well. 2485 02:02:34.079 --> 02:02:36.760 I forget to notice, but I think he did it himself. 2486 02:02:36.880 --> 02:02:39.600 So that's kind of where I was going with that story. Now, 2487 02:02:39.800 --> 02:02:44.119 what is going on John, with the sale of this Lexus. 2488 02:02:46.600 --> 02:02:55.479 H I purchased Axis fifty Lexus out of ann Arbor, Michigan, 2489 02:02:56.880 --> 02:02:59.119 and it arrived on the carrier a few days ago. 2490 02:02:59.239 --> 02:03:03.319 But the passenger side had a bi old scratch down 2491 02:03:03.359 --> 02:03:03.920 the side of it. 2492 02:03:04.239 --> 02:03:05.039 Hey, was it new? 2493 02:03:05.319 --> 02:03:06.000 Was it used? 2494 02:03:06.079 --> 02:03:07.319 Who you purchase it from? 2495 02:03:09.760 --> 02:03:09.960 From? 2496 02:03:10.159 --> 02:03:13.239 Jermaine Lexus? It had three miles long, so. 2497 02:03:13.359 --> 02:03:15.439 Okay, so it's brand new and it showed up. Hey, 2498 02:03:15.640 --> 02:03:19.319 jfr cars. You guys ship cars all over the world, 2499 02:03:19.880 --> 02:03:22.079 and I am sure at some point you guys have 2500 02:03:22.239 --> 02:03:25.239 shipped a new car or a used car or whatever 2501 02:03:25.399 --> 02:03:29.199 car and it showed up scratched. Wouldn't that typically be 2502 02:03:29.439 --> 02:03:33.119 something that the carrier? I mean, I don't think it 2503 02:03:33.159 --> 02:03:34.399 would be John's issue. 2504 02:03:36.159 --> 02:03:38.520 You have to first find out where it's from. And 2505 02:03:38.640 --> 02:03:42.520 if the shipper took pictures at pickup. 2506 02:03:42.760 --> 02:03:45.279 Yeah, what's the shipper, say, John? When he showed up 2507 02:03:45.720 --> 02:03:48.199 and there's this big scratch? Did you see it while 2508 02:03:48.239 --> 02:03:49.039 he was still there? 2509 02:03:50.520 --> 02:03:50.560 No? 2510 02:03:50.800 --> 02:03:53.119 Because I was at work and my wife was at home. 2511 02:03:53.439 --> 02:03:56.000 Oh guys, okay, I see what's going on. And she 2512 02:03:56.239 --> 02:03:58.000 signed off it was in good condition. 2513 02:03:58.399 --> 02:04:00.079 Yeah, but it's evident and. 2514 02:04:00.079 --> 02:04:01.479 It was take a video off. 2515 02:04:02.079 --> 02:04:04.079 She did take a video with the guy there of 2516 02:04:04.159 --> 02:04:04.600 the whole car. 2517 02:04:04.720 --> 02:04:05.840 Does the video show it? 2518 02:04:07.279 --> 02:04:07.520 Yeah? 2519 02:04:07.920 --> 02:04:11.119 Oh so the video shows a scratch, but she signed 2520 02:04:11.199 --> 02:04:15.439 off that she is it still on the car? Is 2521 02:04:15.479 --> 02:04:17.119 she with the driver in the video? 2522 02:04:20.039 --> 02:04:22.039 Well, yeah, you can hear him that because he's trying 2523 02:04:22.079 --> 02:04:25.680 to like she almost she told you know, honestly, I 2524 02:04:25.720 --> 02:04:28.239 think it's the carrier because it had wax on parts 2525 02:04:28.279 --> 02:04:30.199 of work and scratch, like they tried to hide it 2526 02:04:30.319 --> 02:04:30.600 or something. 2527 02:04:30.880 --> 02:04:33.279 Yeah. What I'm asking though, John is in this video. 2528 02:04:33.479 --> 02:04:36.399 It's so great she took the video. I mean it's great. 2529 02:04:36.840 --> 02:04:39.920 I understand she signed saying it showed up in good condition. 2530 02:04:40.079 --> 02:04:43.279 But my god, right there before she signed or right 2531 02:04:43.359 --> 02:04:46.640 after she signed with the driver of the truck, there's 2532 02:04:46.800 --> 02:04:49.439 evidence there's a scratch on there. So, I mean, there 2533 02:04:49.520 --> 02:04:52.920 is this thing called reality. So when you talk to 2534 02:04:53.159 --> 02:04:56.159 the company now, the shipper, what do they say. Do 2535 02:04:56.319 --> 02:04:58.680 they just simply say, oh, no, you signed off on it. 2536 02:05:00.479 --> 02:05:04.560 Well, the Jermaine Lexus is dealing with the shipper, and 2537 02:05:05.640 --> 02:05:08.680 I'm kind of I'm trying to figure out what I 2538 02:05:08.720 --> 02:05:10.479 need to do next because I took it to this 2539 02:05:11.119 --> 02:05:15.800 body shop Nylands. It's an authorized Lexus shop. Yeah, and 2540 02:05:16.520 --> 02:05:19.319 have them look at it, and they're talking. They think 2541 02:05:19.359 --> 02:05:21.399 they can buff out like the two doors in the 2542 02:05:21.439 --> 02:05:23.520 rear corner, but the front fender. He's thinking it's going 2543 02:05:23.560 --> 02:05:27.880 to be repainted. Yeah, and it's and if that's the case, 2544 02:05:27.920 --> 02:05:31.359 it's going to have a bad car fax. They're saying, 2545 02:05:31.359 --> 02:05:32.680 because they got to take the fender off. 2546 02:05:32.840 --> 02:05:34.359 Well, I don't think that's gonna matter. 2547 02:05:34.520 --> 02:05:37.119 Listen, man, I understand you're going to get some kind 2548 02:05:37.159 --> 02:05:39.760 of diminishment to it through the car fax. 2549 02:05:39.880 --> 02:05:41.520 It will be diminished a little bit. 2550 02:05:41.840 --> 02:05:44.319 But when people look at it and it was just painted, 2551 02:05:44.439 --> 02:05:46.960 I mean, that is a pretty That's probably the best 2552 02:05:47.039 --> 02:05:48.640 answer you could possibly have. 2553 02:05:50.359 --> 02:05:51.640 Guys, would you agree with that? 2554 02:05:54.520 --> 02:05:54.680 Yeah? 2555 02:05:54.720 --> 02:05:56.600 I mean I would say probably more than half of 2556 02:05:56.720 --> 02:05:59.560 cars now have a minor accident on a car fax, 2557 02:05:59.600 --> 02:06:00.680 which could be hal. 2558 02:06:00.600 --> 02:06:02.760 I don't even think this would be a minor accident. 2559 02:06:02.920 --> 02:06:08.880 Just yeah, yeah, but it doesn't really affect him anymore. 2560 02:06:08.880 --> 02:06:12.039 Aaron, you could actually go after the shipper, or you 2561 02:06:12.119 --> 02:06:15.720 could go after the dealership for that diminished value if 2562 02:06:15.720 --> 02:06:17.439 they don't want to let you out of the deal. 2563 02:06:17.880 --> 02:06:20.520 I mean, there's so many different ways you could do this. 2564 02:06:20.720 --> 02:06:22.199 I assume you want to keep the car. 2565 02:06:24.199 --> 02:06:27.279 Well, I'm doing a little better what you guys are saying, 2566 02:06:27.319 --> 02:06:29.800 but I because I know it's got a. 2567 02:06:29.800 --> 02:06:30.520 Bad car back. 2568 02:06:31.600 --> 02:06:33.640 Yeah, you know what I would like to talk to you. 2569 02:06:33.760 --> 02:06:36.920 Here's the problem. We are running up against a real clock. 2570 02:06:37.039 --> 02:06:39.119 Meaning hold on. I got to put you on hold 2571 02:06:39.279 --> 02:06:42.560 no matter what. But I would like this guy to 2572 02:06:42.720 --> 02:06:47.119 call Petty details. So, Kelly, do me a favor. I 2573 02:06:47.159 --> 02:06:50.239 would generally do this on the air because diminished value 2574 02:06:50.399 --> 02:06:52.800 is such a great topic. A lot of people get 2575 02:06:52.880 --> 02:06:57.920 screwed all the time when someone hits them, when someone 2576 02:06:58.119 --> 02:07:02.239 runs into their car, they get screwed big time. That's 2577 02:07:02.279 --> 02:07:05.159 why I like having Petty on. But what I want 2578 02:07:05.239 --> 02:07:08.199 you to do, John is call up Petty. She's going 2579 02:07:08.239 --> 02:07:11.239 to give you the number they're gonna answer, and tell 2580 02:07:11.359 --> 02:07:14.399 him the story and ask him his thoughts on the 2581 02:07:14.520 --> 02:07:18.079 diminished value. Is it worth one hundred dollars? Is it 2582 02:07:18.199 --> 02:07:21.840 worth five thousand dollars? Let's get a reality on how 2583 02:07:21.960 --> 02:07:25.000 much painting that fender on a brand new vehicle is 2584 02:07:25.079 --> 02:07:27.479 going to bring and then we'll pick it up Monday. 2585 02:07:27.800 --> 02:07:31.439 Everybody hold tight, and that includes you, Wayne. I should 2586 02:07:31.479 --> 02:07:37.960 have time for you. Tuzan's actually helping someone off air. 2587 02:07:38.039 --> 02:07:39.840 The poor guy. He's got to put his dog down. 2588 02:07:39.960 --> 02:07:44.319 He's got some questions, said, the dog doesn't it's just 2589 02:07:44.479 --> 02:07:47.800 not walking. So anyhow, I got her handling that off air. 2590 02:07:47.840 --> 02:07:50.680 I wanted to thank you guys for coming in. I 2591 02:07:50.760 --> 02:07:54.800 had a text sourcing cars. We didn't talk about this, 2592 02:07:55.039 --> 02:07:57.720 but this is what these guys do at JFR Cars 2593 02:07:58.279 --> 02:08:01.600 JFR cars dot com. If you want a new Honda, new, Toyota, 2594 02:08:01.760 --> 02:08:04.680 new anything, these guys can get you a great price 2595 02:08:04.760 --> 02:08:06.319 on it, so you don't have to go out and 2596 02:08:06.760 --> 02:08:09.600 do the old walk away and the negotiations. They're gonna 2597 02:08:09.600 --> 02:08:13.199 get you the best price and save you time, get 2598 02:08:13.239 --> 02:08:15.600 the car delivered right to your house or however you 2599 02:08:15.680 --> 02:08:17.479 want to do that. Or if you're looking for a 2600 02:08:17.640 --> 02:08:19.880 used car, they can source the used car. Or if 2601 02:08:19.960 --> 02:08:22.399 you're selling a car and don't want to have to 2602 02:08:22.520 --> 02:08:24.720 deal showing up with people in the middle of the 2603 02:08:24.840 --> 02:08:27.960 night at the Walmart parking lot, these guys can actually 2604 02:08:28.119 --> 02:08:29.159 sell the car for you. 2605 02:08:29.600 --> 02:08:33.079 How do you guys do it with selling? Will do 2606 02:08:33.159 --> 02:08:34.720 a consignment period? 2607 02:08:35.600 --> 02:08:35.880 You could? 2608 02:08:36.000 --> 02:08:36.760 Yeah, that's what I mean. 2609 02:08:36.880 --> 02:08:40.199 You do a consignment. When it sells, you get paid 2610 02:08:40.279 --> 02:08:41.920 your percentage and they get the big one. 2611 02:08:42.039 --> 02:08:42.159 Right. 2612 02:08:42.199 --> 02:08:44.520 We'll handle everything and keep everything in our house. 2613 02:08:44.680 --> 02:08:46.239 And here's what people don't realize. 2614 02:08:46.319 --> 02:08:49.159 If jrcars dot com do it, you open up your 2615 02:08:49.239 --> 02:08:52.840 sales to a million people because they can do the financing. 2616 02:08:53.119 --> 02:08:55.560 You're not going to be able to give some guy financing. 2617 02:08:55.640 --> 02:08:58.720 They will open up the sale of your vehicle to 2618 02:08:59.000 --> 02:09:00.079 multiple people. 2619 02:09:00.079 --> 02:09:01.119 Because of financing. 2620 02:09:01.199 --> 02:09:04.159 Kevin Cokin shared an Auto Tech thank you. As always, 2621 02:09:04.199 --> 02:09:07.960 we're going to be back here Monday solving problems, answering questions, 2622 02:09:08.319 --> 02:09:09.960 and taking complaints. 2623 02:09:15.640 --> 02:09:19.760 Follow Tom Martino at Real Tom Martino and stay connected 2624 02:09:19.800 --> 02:09:22.279 with all of us at six thirty k kayhow dot 2625 02:09:22.359 --> 02:09:26.319 com and on the iHeartRadio app. This is Denver's talk station, 2626 02:09:26.680 --> 02:09:27.960 six thirty k howse