Speaker 1: Yea ripped up.
Speaker 2: Need advice, so you don't have.
Speaker 3: Come runs as fast as we can.
Speaker 2: Shooter's gonna help coming.
Speaker 3: Dix is the Troubleshooter Show now Tom Martino.
Speaker 2: Heye, Tom Martino here, Welcome to the show. This is
Speaker 2: I love saying the only show was kind of anywhere
Speaker 2: in the universe where we solve problems, answer question, take complaints,
Speaker 2: make your life a little easier. And I like bragging
Speaker 2: that we have recovered I mean really more than a
Speaker 2: half a million, half of half a billion dollars over
Speaker 2: the years and cash, merchandise, exchanges, refunds and services. That's
Speaker 2: our barometer on what we have gotten for consumers over
Speaker 2: the years. Of course no one else does it, so
Speaker 2: oh I guess, I guess nowadays people are doing it.
Speaker 2: But if you want to keep track of dollars, more
Speaker 2: than a half a billion dollars for consumers, and we
Speaker 2: basically lost track. We we recover so much in any year,
Speaker 2: but we can't help everyone. Sometimes it's you know, like
Speaker 2: we give services away, for example, with with our attorneys,
Speaker 2: our accounts, our doctors. We can't always solve a problem,
Speaker 2: but we try, we really really try. So Welcome to
Speaker 2: the show. The number is three oh three seven one
Speaker 2: to three talk three oh three seven one three eight
Speaker 2: two five five. Brian Burns is with me today Compass Insurance,
Speaker 2: and he is really here to talk about what I
Speaker 2: call the insurance crisis. There is an insurance crisis going
Speaker 2: on around the country and many, many insurance companies are
Speaker 2: changing the way they do business. Insurance is not a right,
Speaker 2: it's something you purchase. By the way, It's one of
Speaker 2: the few industries that I believe are evil. I mean truly,
Speaker 2: I do. I really mean that. I mean, the entire
Speaker 2: establishment wasn't meant to be, but it became that way.
Speaker 2: It is told the only way it makes money is
Speaker 2: by denying claims or reducing claims, that's my opinion. And
Speaker 2: they're predicated on not giving consumers what they need because
Speaker 2: of profit. Again, profit's the way of the world, but
Speaker 2: in insurance it's a rare bird. They actually go into health.
Speaker 2: For health insurance, for example, they did what was called
Speaker 2: managed care. Now, at first, that was supposed to get
Speaker 2: rid of the scumbags, the scumbags that were take doctors
Speaker 2: that were taking advantage of the marketplace, so they say so.
Speaker 2: They came in as a savior, and what they said was,
Speaker 2: we're going to tell you how much you can make
Speaker 2: and what you can treat under our plans. So they
Speaker 2: actually put up pricing and structures and rules not for
Speaker 2: the best care of the patient, but for the best profit.
Speaker 2: That's it totally. So it starts out supposedly with lofty
Speaker 2: ideas we're going to spread the risk and help people,
Speaker 2: but then it turns out to be how much can
Speaker 2: we fleece from people control on the medical end and
Speaker 2: make profit. Now with homeowners and everything else, same thing now,
Speaker 2: of course, homeowners insurance for years we've been spoiled. It's
Speaker 2: the only insurance where we expect full replacement. There is
Speaker 2: no other insurance where we expect full replacement. We don't
Speaker 2: certainly ever expect it with cars, We don't ever expect
Speaker 2: it with anything we own. We expect with what we
Speaker 2: own to get paid for what it's worth when it's destroyed.
Speaker 2: That goes for anything, that goes for anything. But when
Speaker 2: it comes to homeowners and contents, we have been spoiled
Speaker 2: and lured into the one replacement value. Brian Burns Compass Insurance.
Speaker 2: How long has full replacement been going on? Is it
Speaker 2: from the very beginning, and why is it common? Why
Speaker 2: is it full replacement?
Speaker 4: It wasn't from the very beginning. They've modified the insurance
Speaker 4: forms over time. But you know, what we would be
Speaker 4: used to in the last thirty years has definitely been
Speaker 4: replacement cost, probably.
Speaker 2: Even more than that, but for everything, for jewelry, for
Speaker 2: well schedule and no, no, but but but still right,
Speaker 2: it's it's presumably for full value.
Speaker 5: Right A home is bv yep.
Speaker 4: Replacement cost of personal property that all got modified auto
Speaker 4: is not there. But yeah, but home insurance, You're right,
Speaker 4: it did change at some point and became just the norm,
Speaker 4: and now you're starting to see them take a bit
Speaker 4: of that back, specifically.
Speaker 2: On the roof JR. What's your comment?
Speaker 6: Hey, hey, Tom, I'm down here in colorall springs at
Speaker 6: calling you guys all the time. Man, I'm you know,
Speaker 6: I'm sixty nine. I own my house plus two other
Speaker 6: little rentals that I rent out, and they force you
Speaker 6: to have insurance, which okay, I get it. Of course,
Speaker 6: now they can raise prices wherever they want, and now
Speaker 6: that's forcing me to raise my renters, you know, because
Speaker 6: my premiums are going out.
Speaker 2: But what I want to ask you something. I want
Speaker 2: to ask you something, JR. If you were not forced
Speaker 2: to have insurance, are you telling me you would not
Speaker 2: have insurance?
Speaker 6: I would have minimal coverage. I have three homes that
Speaker 6: are not in a fire or flood zone.
Speaker 2: What do you mean by minimal coverage?
Speaker 3: What do you mean by that minimum minimum?
Speaker 6: I would have minimal I mean to pay like my
Speaker 6: little one hundred and sixty seven thousand dollars home that
Speaker 6: I that I live in, my little three bedroom, two
Speaker 6: bath that's you know, built in the sixties. I I
Speaker 6: pay forty two hundred a year.
Speaker 2: But I need to know what you mean by And
Speaker 2: Brian wanted to comment on that. But I want to
Speaker 2: know what do you mean by minimal clevercy. I don't
Speaker 2: understand that because here's the deal. No, you must insure
Speaker 2: it for its value.
Speaker 6: Well well yeah, yeah, no, and I get that, but
Speaker 6: it's the insurance company going, Okay, my house one sixty seven.
Speaker 6: Now they're saying it's value at four point fifty nine.
Speaker 6: Prices just continue to go up, and it's putting not
Speaker 6: just seniors. I'm in a pretty good shape myself.
Speaker 2: No, I know what you're saying. You're saying it's forcing
Speaker 2: all expenses to go up. That's absolutely correct, whether it
Speaker 2: be a rental or whether it be a single family
Speaker 2: home that you own. And of course mortgage companies will
Speaker 2: not put a mortgage on a property unless it's insured
Speaker 2: for its its rebuild right right. And you don't get
Speaker 2: to stop, Tom, Well, it doesn't stop. It doesn't stop you,
Speaker 2: It really doesn't stop. That's the answer. You must ensure,
Speaker 2: and I go for You must ensure for the value. Okay,
Speaker 2: I get that there, because really what people reason sometimes
Speaker 2: is I'm never going to have any single loss more
Speaker 2: than let's say fifty grand or one hundred grand, So
Speaker 2: that's all I want to ensure it for.
Speaker 1: Now.
Speaker 2: What happens then if you destroy something, your whole house,
Speaker 2: then you're out. You get one hundred grand and you out.
Speaker 2: But the mortgage company would never stand for that. I
Speaker 2: wonder if people had, let's say, theoretically, Brian, we didn't
Speaker 2: have so many mortgages and people owned homes. What I'd
Speaker 2: like to know is would people have a right to
Speaker 2: under insure? Well, do I have a right to do that?
Speaker 2: Well in my house, Let's see, my house is paid
Speaker 2: for and I don't want to insure it for I
Speaker 2: want to save money. In fact, I don't have to
Speaker 2: carry insurance.
Speaker 4: That's right, That's what I was gonna say. There is
Speaker 4: no requirement of carrying home ownerns insurance, but.
Speaker 2: I buy just liability.
Speaker 4: Yet you could get you can get premise liability. Yes,
Speaker 4: I have companies that would offer premise liability. But the
Speaker 4: whole point to what the caller was just saying is
Speaker 4: you obviously have a mortgage because that's the only requirement.
Speaker 4: Your mortgage company would require you to carry home insurance.
Speaker 4: But it's not a state requirement. It's not a governmental requirement.
Speaker 4: It's not like auto insurance. No, it's not auto insurance.
Speaker 2: So if you have your house paid for, so so theoretically,
Speaker 2: if I have a house paid for, I don't have
Speaker 2: to pay Let's say I don't know what this house
Speaker 2: costs about six grand a year more or more more? Even?
Speaker 3: Yeah?
Speaker 2: Okay, so I mean in ten years I got eighty grand.
Speaker 2: But if I get a claim in between, that eighty
Speaker 2: doesn't mean anything, and I can lose all my equity
Speaker 2: because I couldn't rebuild, right I mean, so.
Speaker 4: Yeah, to me, the way to go about it is
Speaker 4: if you have that money and you want to minimize
Speaker 4: the cost of insurance, what do you do? Go to
Speaker 4: the highest deductible you can or almost put the roof
Speaker 4: on yourself. If you're like, I'll take care of a
Speaker 4: roof if something happens, carry a really high deductible.
Speaker 2: Well, I have a stone roof. What are the chances
Speaker 2: of my roof really being destroyed?
Speaker 5: Very little?
Speaker 4: And that's the point. Anybody that has a concrete.
Speaker 2: Tool, I get a discount for that.
Speaker 5: You do, and we carry a higher deductible for it.
Speaker 4: So but anybody that has a concrete tile roof or
Speaker 4: one of these roofs like March roof is one of.
Speaker 2: Those that is almost high improoved.
Speaker 4: Right, those are the ones to me take advantage of
Speaker 4: the the fact that you put the money in on
Speaker 4: the roof and go really high deductible for wind and hail,
Speaker 4: and we really reduce your premieer.
Speaker 2: We got to take a break. Now, here's what's on board.
Speaker 2: David wants to talk about a rental carn. Paul wants
Speaker 2: to talk about Venezuelan gang issues in Denver. Regina wants
Speaker 2: to talk about an attorney taking advantage of her parents.
Speaker 2: Let's go. We got more coming right up. Go with
Speaker 2: a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 2: You don't pay a cent until you're content. Time for
Speaker 2: an insurance check up free, no obligation. In comparison, call
Speaker 2: Compass Insurance paying too much your coverage at dozens of
Speaker 2: insurance companies find out now three O three seven to
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three three
Speaker 2: nine two zero sixteen twenty two. Hi Tom Martinez here
Speaker 2: at three O three seven one three talk seven one
Speaker 2: three eight two five five. Let's move on, David, what's
Speaker 2: going on with this rental car?
Speaker 3: David, Tom, thanks so much for taking the call. Longtime listener,
Speaker 3: Thank you, appreciate all that you do.
Speaker 2: Thank you, David. What's happening well?
Speaker 3: My wife and I left the Denver area where now
Speaker 3: in Florida about a year and a half ago. He
Speaker 3: just recently took a trip to Houston, Texas to visit
Speaker 3: a friend for a couple of days, and we rented
Speaker 3: a car from six six T Car rental agency. Nice
Speaker 3: looking car. Everything looked fine and this morning.
Speaker 2: Okay, what's the name of the agency again, it's not
Speaker 2: one of these, not not Avis or not one of
Speaker 2: the run of the mills. It's a private one.
Speaker 3: But they do have a representation there at the airport.
Speaker 3: It's sixt.
Speaker 2: Says in Sam.
Speaker 3: Yes, that's correct, Sam. I as an igloo x as
Speaker 3: an X ray. T isn't Tom?
Speaker 2: Okay, sixth got it? So what happened?
Speaker 3: So I woke up this morning and I had an
Speaker 3: email stating that I had damage on the vehicle and
Speaker 3: we owed them thirteen hundred plus dollars. Yeah, attached to
Speaker 3: that email or photographs. Yeah, and these little march you
Speaker 3: would never see it walking up to the car. They
Speaker 3: look like they could have been made by a car work.
Speaker 2: Did you have a condition before? Did you have a
Speaker 2: condition report that you signed off on before you rented?
Speaker 3: I'm sure I did.
Speaker 2: That's what I do, and that's what everyone does. That
Speaker 2: you walk around the car and they tell you to
Speaker 2: note any damages. Now you note the damages. You never
Speaker 2: really know if they write it down accurately or do
Speaker 2: you take the time to do that, or sometimes they say, well,
Speaker 2: we don't care about anything if it's smaller than dime
Speaker 2: or whatever. But I don't know what they told I
Speaker 2: don't know what they told you.
Speaker 3: They really didn't tell me anything. And I should have
Speaker 3: photographed the entire car. But if I had photographed the car,
Speaker 3: you still wouldn't have seen what they're pointing out to
Speaker 3: me because these are like road I know.
Speaker 5: You send us the picture so we can all get
Speaker 5: a look.
Speaker 3: I will be happy to do that. Let's do that.
Speaker 2: That's a good idea.
Speaker 3: Mark, I'm on my phone. Let me go open up
Speaker 3: my email, Ken and by the way, we can put
Speaker 3: you on hold and let you do that.
Speaker 2: I'm going to do that, Okay, hang on, I want
Speaker 2: to see the pictures. That's a great idea. Paul the
Speaker 2: Waterman is on the line too. By the way, the
Speaker 2: best water systems at the lowest prices. He's not on
Speaker 2: to talk about water, although I just wanted to let
Speaker 2: you know that I have the water system wonderful fourteen
Speaker 2: hundred dollars. While the drinking water you can drink Paul
Speaker 2: the Waterman or it's waterpros dot net. But you're calling
Speaker 2: about something else.
Speaker 7: Fall Yeah, I'm concerned. At the top of the hour
Speaker 7: before you show started, there's a news about ninety one
Speaker 7: people are going to have to move loose their home,
Speaker 7: and Aurora said, it's the.
Speaker 2: Wait, ninety people are going to have to what.
Speaker 1: Move up, move out, move move away, Aurora.
Speaker 7: The news article on your station said because the code violations.
Speaker 7: That then there was a person they played a clip
Speaker 7: of one of the managers property managers. They're stating that
Speaker 7: it's because of the Venezuelan gang violence. Now, I saw
Speaker 7: a clip on this on Twitter or x at the
Speaker 7: same time as around the same time when they had
Speaker 7: those three thousand Venezuelan migrants that that blockaded a target
Speaker 7: store in Aurora. Yeah, protest the election.
Speaker 2: Yeah, and so there's not yeah whatever they were that
Speaker 2: was about the home elections, right right.
Speaker 7: So then at the same time there is a story
Speaker 7: about this apartment complex in Aurora, and so I just
Speaker 7: it's concerning, and I think this is only maybe the
Speaker 7: tip of iceberg was something like this.
Speaker 2: Well, I didn't realize, you know, I did not realize
Speaker 2: for code violations.
Speaker 8: So I'm not sure exactly what's going on here. I
Speaker 8: saw something last night on the local news that was
Speaker 8: talking about the gangs as well, but I'm not exactly sure.
Speaker 5: While they're shutting it down.
Speaker 2: It says here that the City of Aurora is debunking
Speaker 2: claims that an Aurora apartment building has been I don't
Speaker 2: trust them.
Speaker 5: I don't trust the City of Aurora as far as
Speaker 5: I could throw them.
Speaker 2: The building is operated by CBZ Management and that's what
Speaker 2: we're talking about near Anshoots. And it says that the
Speaker 2: issues date back years before this immigration thing. But apparently
Speaker 2: a lot of people are saying that it's unlivable due
Speaker 2: to the street the Venezuelan street gangs. So I'm not sure.
Speaker 8: Well, here's a statement that came out by the Aurora Police.
Speaker 8: It said the city the Aurora Police Apartment are also
Speaker 8: aware of concerns at the national level that members of
Speaker 8: the Venezuelan prison gang have arrived in the Innate and
Speaker 8: the United States and established organized crime sales in cities
Speaker 8: throughout the country.
Speaker 5: Yeahs Biden.
Speaker 7: Yeah, So this is I'm gonna be this is going
Speaker 7: to be. My concern is that this is going to escalate.
Speaker 2: Well, I don't see where it won't escalate. I mean,
Speaker 2: not just with Venezuelan gangs, but who the hell else
Speaker 2: is coming through We don't know.
Speaker 1: Now.
Speaker 2: I'm not one to say, oh everybody, you know, they're
Speaker 2: all they're on uh they're you know, they're unloading their
Speaker 2: insane asylums and they're how to how to stray prisons
Speaker 2: and prisons. I don't know if that's true. I mean that,
Speaker 2: and and I don't want to be true, and I
Speaker 2: don't want to make it sound like everybody coming to
Speaker 2: this country for asylum are really people uh looking to
Speaker 2: commit crime? Okay, now obvious we don't know how many
Speaker 2: because we don't have any way of screening them. So
Speaker 2: we are letting everyone in, now, you know, So you
Speaker 2: just figure it out. We're gonna have good and bad
Speaker 2: and ugly. It's gonna be it's gonna be nasty. What
Speaker 2: do you do about it?
Speaker 7: Well, the last thing is that yesterday the story broke.
Speaker 1: Ninety over ninety on the.
Speaker 7: Suspected terror lists were released by Ice. They came through
Speaker 7: the cross the border illegally, ninety of them on the
Speaker 7: expected or terror lists. Excuse me, we're released into this
Speaker 7: country by Ice.
Speaker 8: Well, Paul, that's what happens when people vote for people
Speaker 8: that want open borders. It's not there's there's nothing hidden
Speaker 8: about it anymore. The far left wants open borders. So
Speaker 8: that's who got in office, because that's who the people
Speaker 8: voted for.
Speaker 2: I mean, that is true. You do you do get
Speaker 2: what you vote for. I mean, look at we do
Speaker 2: we have. We have you know, closed borders and open borders.
Speaker 2: Can't there be like reasonable borders. I mean, I don't know.
Speaker 2: I listen, this thing sucks, Paul, I don't know where
Speaker 2: it goes. But as far as these you know, think
Speaker 2: about this, prior to two weeks ago, I've never heard
Speaker 2: of Venezuelan gangs ever. Now all of a.
Speaker 5: Sudden in the news Forever Venezuela and their crime rate has.
Speaker 2: Dropped so much. But I'm talking about here. I'm talking
Speaker 2: about here in Denver, Mark. I never heard about Venezuelan
Speaker 2: gang violence in Denver before prior to that election. That
Speaker 2: was the first time I ever heard about Venezuelan gangs.
Speaker 2: When the Venezuelan elections happened and they worked, they took
Speaker 2: to the streets in Aurora, I know. I mean, I'm
Speaker 2: just saying me personally, I hadn't heard about them. They
Speaker 2: weren't in the news a lot. As far as in America.
Speaker 2: It might be a big deal in Venezuela, but I
Speaker 2: never knew it. I mean I would have maybe approached
Speaker 2: things a little differently than venturing out to these communities
Speaker 2: trying to help people. What I would have been a
Speaker 2: bit more cautious. Maybe I didn't personally encounter I don't
Speaker 2: even know what I would. I mean, I didn't see
Speaker 2: anything that looked apparently dangerous or like gangs, but apparently
Speaker 2: it is a problem. And I don't know. I mean,
Speaker 2: if they were in a gang in Venezuela and they
Speaker 2: all came here, they're still in a gang, right, and Paul, I.
Speaker 7: Appreciate they're not going to leave.
Speaker 2: Yeah, thank you, Tom, I mean appreciate the observation. You're
Speaker 2: not the only one. I'm getting texts about this, And
Speaker 2: I did get other texts, and I didn't know really
Speaker 2: how to handle them, to be honest with you, I mean,
Speaker 2: because I don't know what to do other than to
Speaker 2: I don't know, other than to talk about it.
Speaker 5: Hey, what not like the typical let's take a break.
Speaker 8: I'm going to put those pictures up of the damage
Speaker 8: to the car on our YouTube channels where everybody can
Speaker 8: see them.
Speaker 2: Thank you. And I want to remind people you can
Speaker 2: google excuse me, you can text my personal Google phone
Speaker 2: seven four seven nine nine fifty two eighty seven four
Speaker 2: seven nine nine nine fifty two eighty three oh three
Speaker 2: seven one three Talk by the way eight eight eight
Speaker 2: Heating dot com will check your AC This is the
Speaker 2: time you want someone honest and someone who has great
Speaker 2: equipment if you ever need it, and they're giving free
Speaker 2: second opinions three oh three seven seven zero two seven
Speaker 2: seven six Go with a sure thing Denver's best roofer
Speaker 2: Excel Roofing dot com. You don't pay a cent until
Speaker 2: you're content. Time for an insurance check up free, no obligation.
Speaker 2: In comparison, call Compass Insurance. Pay too much your coverage
Speaker 2: at dozens of insurance companies find out now three oh
Speaker 2: three seven seven to one help. You'll think you're his
Speaker 2: only customer when you choose Frank durand the real estate
Speaker 2: Man dot com. List your home with Remax Alliance three
Speaker 2: all three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 2: your troubleshooter threeh three seven to one three talk three
Speaker 2: oh three seven one three eight two five five. All right,
Speaker 2: now let's continue. We have a lot to talk about here.
Speaker 2: David sent us some picks of the damage to his
Speaker 2: rental car. And what's really odd is how weird it is.
Speaker 2: I mean, how how it's not much at all? Mark,
Speaker 2: what do you think about that so called damage?
Speaker 9: Uh?
Speaker 2: I see it. I mean, my goodness, it's everywhere. I mean,
Speaker 2: but what do you think is exaggerated or not? I
Speaker 2: think that car needs some work done. I mean, I
Speaker 2: don't know, okay, saggerated how much it costs to fix it?
Speaker 2: But I put the pictures up on the YouTube channel.
Speaker 2: It's evident something scratched it. I don't know if car
Speaker 2: wash or what. Okay, that's really Yeah, it's really strange.
Speaker 2: It really is strange because it is not as let's say,
Speaker 2: it's not as harmless as he said. But did he
Speaker 2: do it? David?
Speaker 5: And David you must have some idea of what that
Speaker 5: was from?
Speaker 2: Yeah, David, come on, man, are you there?
Speaker 3: Tom?
Speaker 2: Yes, sir.
Speaker 3: If you look at the two headlights on either side,
Speaker 3: the markings are almost identical, which made me kind of
Speaker 3: look at it going, could it be a car wash
Speaker 3: kind of thing? This could be?
Speaker 2: Are you suggesting they are you suggesting they're doing this
Speaker 2: on purpose? Well, listen, I don't.
Speaker 3: My wife suggested that perhaps employees can if they point
Speaker 3: out enough normal wear and tear of stone, nicks or
Speaker 3: whatever that might show up if they get a claim
Speaker 3: that somebody.
Speaker 2: No, but I Mark, I can see where this is normal,
Speaker 2: though I don't think it was normal to me. I mean, Mark,
Speaker 2: when you say it needs work, I don't think you
Speaker 2: can say like I don't. I mean, I think you're
Speaker 2: going to get you can buff those out. No, I'm
Speaker 2: not saying that at all. But how do we know
Speaker 2: it's not accumulated? How do we know?
Speaker 1: ID right?
Speaker 2: I mean when I run a car, I walk around
Speaker 2: it with but Mark, I wouldn't have known. I don't
Speaker 2: think I would have noted this damage if I rented the.
Speaker 3: Car, That's correct.
Speaker 2: I think it's too small to note. I I kind
Speaker 2: of agree. Look at what I meant was I acknowledge
Speaker 2: the damage. But I'm not saying I acknowledge that it's
Speaker 2: something you could be responsible for. For goodness sakes, I
Speaker 2: mean there's too many little their tiny little marks. I
Speaker 2: don't know. Are they trying to collect from you?
Speaker 1: Yes?
Speaker 3: One thousand, three hundred seventy one dollars and twenty five cents.
Speaker 2: Now here's what I did one time years ago. This
Speaker 2: was years ago. We actually sued, or the consumer was sued,
Speaker 2: and in his defense we got him an attorney who
Speaker 2: did discovery and we actually found I remember this like
Speaker 2: it was yesterday. We found that they had done this
Speaker 2: to the previous renters as well, and that the damage
Speaker 2: was noted to previous renters. Through discovery, we contacted previous
Speaker 2: renters of the car. I mean, it took some doing,
Speaker 2: but we just had had a feeling that this place
Speaker 2: was shady. Now I'm not saying this is shady, but
Speaker 2: I would fight it. This is They're too little. They're
Speaker 2: too little. I would have never walked around this car
Speaker 2: and noted those marks ever. Ever, it's not like a
Speaker 2: normal damage, you know, like a dent or a ding.
Speaker 2: Look at that, Brian. Look at that. Brian is in
Speaker 2: the business of repairing. I mean with an insurance. Look
Speaker 2: at Brian. Come on, I mean, what do you think
Speaker 2: of that?
Speaker 3: Look at that.
Speaker 4: I've rented many cars. I don't know if I would
Speaker 4: have even taken note of that.
Speaker 10: I know it.
Speaker 2: Do you have a condition? How many miles on this car,
Speaker 2: by the way, when.
Speaker 3: You took it, I don't know if it's on this
Speaker 3: of course it is on the paperwork. This is a
Speaker 3: claim for damages, so it does not list as far
Speaker 3: as I'm looking at it.
Speaker 2: Yeah, but your rental agreement? Do you know how many
Speaker 2: miles were on the car when you took it?
Speaker 3: I do have that, but I'm away from my home
Speaker 3: right now.
Speaker 2: Okay, I want you to get that information for us.
Speaker 2: I want to continue this, David.
Speaker 3: Now, I would appreciate it. Now. I know that my
Speaker 3: wife did some research online about this car rental agency.
Speaker 3: They're very large in Europe, by the way, and a
Speaker 3: local affiliate of Fox Station for whoever the complaintant was
Speaker 3: that she was reading about online. Contacted their customer service
Speaker 3: unit and they just dropped all the chargers. They said,
Speaker 3: never mind, you owe us nothing, And I.
Speaker 2: Mean I would like I would like to know. First
Speaker 2: of all, you need to ask for the condition statement
Speaker 2: for your walk around. But you don't even remember doing one,
Speaker 2: do you. No.
Speaker 3: They gave us the key and just said, okay, if
Speaker 3: you never.
Speaker 2: Did a condition statement, that's going to be on them,
Speaker 2: because how are they going to show that you did
Speaker 2: it and it wasn't there before? Are you sure you
Speaker 2: need to go through your paperwork? David?
Speaker 5: What's that mark, probably in the rental agreement itself.
Speaker 4: Yeah, I bet it is. But there's some that he
Speaker 4: had it. He signed off on it without even knowing
Speaker 4: that that's what.
Speaker 2: Well, let's look. I want you to look at all
Speaker 2: the papers you signed, David City, David, did you put
Speaker 2: it on a credit card that might cover this for you?
Speaker 3: The card, I'm not certain if they would cover it
Speaker 3: for us.
Speaker 2: Yeah, Now, Brian, what about insurance? What covers this? Well,
Speaker 2: this is not like an in It doesn't look like
Speaker 2: an incident.
Speaker 5: We don't even know what happened. He has no incident.
Speaker 2: Well, there's too many little specs all over. It's not
Speaker 2: like it happened once.
Speaker 4: Yeah, was it a sandstorm or something? I mean, I
Speaker 4: just don't know how. I would love to see pictures
Speaker 4: before he took the car. Sometimes they go around and
Speaker 4: do that, you know that condition statement. Last time I rented,
Speaker 4: they did pictures of the car before I rented on
Speaker 4: the iPad.
Speaker 2: Yeah, but I think even pictures wouldn't have picked this
Speaker 2: up unless you went right up to it. Come on, man,
Speaker 2: I would not Man, I'd never pay this. Are they
Speaker 2: demanding payment or did they already charge you?
Speaker 3: No, they're demanding payment.
Speaker 2: You better you better stop that credit card. By the way,
Speaker 2: you better make sure they don't tap the credit card
Speaker 2: you used.
Speaker 3: Okay, we'll do We'll do that right away.
Speaker 1: Then do that right away, and.
Speaker 2: Then I would start to I would look at every
Speaker 2: single paper you signed. Call us back. I'm gonna mark
Speaker 2: this pending. You got to call us back. Man, We
Speaker 2: don't have enough information to go on. Okay three oh
Speaker 2: three seven one three A two five five. We got
Speaker 2: more coming up on the Troubleshooter Show. It's important that
Speaker 2: you know that when you are facing this heat, another
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Speaker 2: don't pay a cent until you're content. Time for an
Speaker 2: insurance check up, free, no obligation comparison call Compass Insurance
Speaker 2: paying too much your coverage at dozens of insurance companies.
Speaker 2: Find out now three oh three, seven to seven to
Speaker 2: one help. You'll think you're his only customer when you
Speaker 2: choose Frank durand the real estate man dot Com to
Speaker 2: list your home with Remax Alliance. Three oh three nine
Speaker 2: two zero sixteen twenty two. Hi Tom Martino, your trouble
Speaker 2: shooter three oh three seven one three talk three O
Speaker 2: three seven one three eight two five five. So listen.
Speaker 2: I don't know if you're looking at these damage pictures,
Speaker 2: but there, I think it's normal road rash. I think
Speaker 2: these cars get stuff like this overtime. Now, no, it's
Speaker 2: not optimal, and my car doesn't have that many things.
Speaker 2: But I can't you can't necessarily blame someone for renting
Speaker 2: it one time for these problems. So I want this
Speaker 2: guy to go back and look at his rental agreement
Speaker 2: and a bunch of other things. We got to analyze this.
Speaker 2: It does not look good by the way, three oh
Speaker 2: three Martino, let me explain that number three oh three
Speaker 2: six two seven eight four sixty six. That number not
Speaker 2: only comes to the show when we're on the air,
Speaker 2: but it comes to our offices twenty four to seven,
Speaker 2: and we promise you that if you use that number
Speaker 2: three oh three Martino, three oh three six two seven
Speaker 2: eight four sixty six, we will get back to you
Speaker 2: and you won't have to stay on hold. Hey, Regina,
Speaker 2: you say an attorney is taking advantage of your parents?
Speaker 2: What is what does that mean?
Speaker 11: Uh?
Speaker 12: Yes, he he is avoiding my mother's phone calls. He was,
Speaker 12: I'm getting a hold of insurance, the insurance companies now
Speaker 12: had that had paid out for my mother's accident.
Speaker 2: And okay, so that's what it's about. You hired or
Speaker 2: your mom hired a personal injury attorney.
Speaker 10: Yes, And what happened.
Speaker 12: She had shoulder surgery, you know, a year I think
Speaker 12: it was a year and a few months after she said,
Speaker 12: you know, after the accident, she told him to go
Speaker 12: ahead and close out the case. She already did her surgery,
Speaker 12: she did her physical therapy. This happened in April twenty
Speaker 12: twenty one. I'm not sure how long it is before
Speaker 12: they actually can fully pay you out or whatever, but you.
Speaker 2: Know, it was in April. The accident was in April
Speaker 2: twenty twenty one. Yes, it was okay, and so the
Speaker 2: attorney handled it. And what did the attorney do wrong?
Speaker 2: Is it a man or woman attorney?
Speaker 13: It's a man?
Speaker 2: Yeah, okay, So what did he do wrong?
Speaker 12: In two thousand? In May two than twenty three, he
Speaker 12: told her, after numerous attempts to contact him without no answers,
Speaker 12: wanting find my mom, wanting her final payment, you know,
Speaker 12: to close out the case, find me. He called her
Speaker 12: in the office in made twenty twenty three and said, okay,
Speaker 12: I will pay you your payments. I went with them.
Speaker 2: Wait a minute, wait a minute, wait a minute, wait
Speaker 2: a minute. Way it happened in April twenty twenty one,
Speaker 2: and then apparently he made a settlement. He said, it's
Speaker 2: time for your payment. I need to know this. Did
Speaker 2: she approve a settlement?
Speaker 12: She never there.
Speaker 3: So this is the thing.
Speaker 12: There's no paperwork. She signed over three checks to him
Speaker 12: like he called her in prior to that and said,
Speaker 12: please sign over these checks with you know, sign them
Speaker 12: over to me.
Speaker 2: So she signed him over and hold on, Regina, Regina.
Speaker 2: It happened in April twenty twenty one. Did she go
Speaker 2: in three times to sign checks or once to sign
Speaker 2: three checks?
Speaker 1: Yes?
Speaker 12: It's like, yes, you want three times, three times?
Speaker 2: Yes, okay. So each time they sent a check she
Speaker 2: signed it. And when was that? Was that before May
Speaker 2: of twenty twenty three?
Speaker 14: Yes?
Speaker 1: Yes, okay.
Speaker 2: So after that she signed three checks over to him.
Speaker 2: Does she remember how much those checks were?
Speaker 12: Yeah, one was fifty thousand, another one was twenty nine thousand,
Speaker 12: seventy three and twenty four cents, and then the other
Speaker 12: one was one thousand, five hundred and seventeen seventy six.
Speaker 2: Okay. Now, so she signed three checks and each time
Speaker 2: she did that, what did he say he would do
Speaker 2: with the money? So, but was there more money? So
Speaker 2: that's like eighty thousand dollars? Was there more than that?
Speaker 12: Well, I'm finding out now there is an extra because
Speaker 12: I called the insurance company to get more information now
Speaker 12: that he's avoiding her. They said there's another ten thousand
Speaker 12: dollars that's not even supposed to be related to like
Speaker 12: it's supposed to be split or something like a portion
Speaker 12: to him and my mother was ten thousand dollars. And
Speaker 12: she never signed that check over to him. They said
Speaker 12: that was dated December twenty second, twenty twenty two.
Speaker 2: Okay, so then they're okay, So she signed over three
Speaker 2: checks and then she and then there was another check.
Speaker 2: So what happened? And how do you know there's another check?
Speaker 12: Because I called I called Progressive.
Speaker 2: The one that Okay accident.
Speaker 10: With was they were suing.
Speaker 12: They said that they only sent over fifty thousand, which
Speaker 12: she already signed that over to him. But then they said,
Speaker 12: you're going to have to call her insurance with her
Speaker 12: insurance was Farmers.
Speaker 2: Yeah, but I don't I still don't understand. How do
Speaker 2: you know there was another ten grand through Farmers?
Speaker 12: I called Farmers Insurance.
Speaker 2: That was her insurance that paid that. All right, hold on,
Speaker 2: we need to get John Fuller on to talk about this.
Speaker 2: We really really need him. I'm Tom Martino. We have
Speaker 2: more coming up. Pltus get your calls in three oh
Speaker 2: three Martino three oh three sixty two seven eight four
Speaker 2: sixty six. Go with a sure thing Denver's Best roofer
Speaker 2: Excel roofing dot com. You don't pay a cent until
Speaker 2: you're content. Time for an insurance check up, free, no
Speaker 2: obligation comparison call Compass insurance paying too much your coverage
Speaker 2: at dozens of insurance companies find out now three oh
Speaker 2: three seven seven to one. Help you'll think you're his
Speaker 2: only customer when you choose Frank durand the real estate
Speaker 2: Man dot Com to list your home with Remax Alliance.
Speaker 2: Three oh three nine two zero sixteen twenty two. Yea ripped.
Speaker 1: News you need so you.
Speaker 14: Don't have.
Speaker 1: Runs as we can.
Speaker 2: Shoot 's gonna help.
Speaker 5: Come is the Troubleshooter Show.
Speaker 2: No, Tom Martino, Hi, Tom Martino here, Welcome to the show.
Speaker 2: Three oh three seven one three talk seven one three
Speaker 2: eight two five five. By the way, this hour break
Speaker 2: that brought to you by eight eight eight Heating dot
Speaker 2: Com for honest assessment of your AC replacements or second opinions.
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Speaker 8: Hey Tom, give out. We just had a caller looking
Speaker 8: for compasses info.
Speaker 5: We need to give that outroal Yeah.
Speaker 2: Three oh three nine nine six nine thousand. They do
Speaker 2: the insurance check up three oh three nine nine six
Speaker 2: nine thousand. Let me tell you how honest they are
Speaker 2: with a checkup. We've had people been with them for
Speaker 2: years and then all of a sudden they can't beat
Speaker 2: the price that they found somewhere else, Brian, Why does
Speaker 2: that happen? I don't understand that part of it. I
Speaker 2: mean because now obviously you can't say you're the cheapest.
Speaker 2: You're not. But because you shop so much, you've always
Speaker 2: been the most reasonable for me. But there are times
Speaker 2: even people friends and family that we all know find
Speaker 2: a better deal and it's not because they're not happy
Speaker 2: with you. Why is that? Well, and that that's a testament,
Speaker 2: by the way, to their honesty. That's a testament to
Speaker 2: their honesty. Go ahead, Yeah, you can't.
Speaker 4: We can't quote every single carrier because there's terriers that
Speaker 4: we can't represent. You know that, Like we're talking about
Speaker 4: companies where if you represent, that's the only.
Speaker 5: Company you have.
Speaker 4: So that the idea behind that is if you do
Speaker 4: go to one of those carriers, you won't never have
Speaker 4: anybody shop it unless you do it.
Speaker 5: Because true, if they beat.
Speaker 2: You, if they beat you one year, they may not
Speaker 2: beat you the second year, and you'll never know.
Speaker 4: We won't know, So you know, Yeah, I've had plenty
Speaker 4: of conversations where someone has sent me quotes and it's
Speaker 4: lower than anything I can find, and I just tell
Speaker 4: them listen, I'll tell them the difference in the in
Speaker 4: the cos and in the policies, and that may or
Speaker 4: may not be enough to sway to want to stay
Speaker 4: or just say you know what I right now, I
Speaker 4: need to have this lower price. And I said sure,
Speaker 4: and I usually offer higher deductibles if we have the
Speaker 4: option for that.
Speaker 5: But yeah, I mean, like I.
Speaker 4: Said, especially in this market, insurance companies are not trying
Speaker 4: to write new customers.
Speaker 5: It just isn't.
Speaker 4: I've never been in the industry at a time like
Speaker 4: you're not advertising, they don't want new business. I'm telling you,
Speaker 4: we have companies that are pulling out that they just
Speaker 4: are saying no new business, or they're saying it has
Speaker 4: to be that perfect risk. So I'm just thankful we
Speaker 4: have some companies that are still wanting business.
Speaker 2: Now, I want to get John Fuller on. Is he around?
Speaker 2: I know he's coming up on a spot. Is he
Speaker 2: around where he can talk about this problem? Do you know?
Speaker 5: I shall try to track him down?
Speaker 2: Thank you, Mark, Regina. This is for Regina. Now let's
Speaker 2: talk to my Hey, my you say you were ripped off.
Speaker 11: My fan, not me, sez oh your family, Yeah.
Speaker 2: My child is okay, let's let's take it one step
Speaker 2: at a time. What happened?
Speaker 11: Uh, my fans, she lived in a Carolado. Yes, he
Speaker 11: had a firm and ceylon. That's her when he saw
Speaker 11: what with thirty thousand dollar shoe over the business and.
Speaker 2: Now hold on thirty thirty thousand dollars for what? Dear?
Speaker 11: No, one hundred thirty thousand for what?
Speaker 15: Oh?
Speaker 2: Oh?
Speaker 11: No, her busst'tess.
Speaker 2: My friend, hold on, hold on mine. I'm sorry for
Speaker 2: the I'm sorry for my lack of understanding you because
Speaker 2: of the accident. She spent one hundred and thirty thousand
Speaker 2: dollars to open did you say a bank account? Oh?
Speaker 3: But the busseness for But it's.
Speaker 2: A business, got it? So she spent one hundred and
Speaker 2: thirty for a business? What kind of business?
Speaker 16: Uh?
Speaker 11: Let's see you look like a second okay?
Speaker 2: Mm hm, So she spent one hundred and thirty thousand dollars.
Speaker 2: Did they call?
Speaker 3: They can to see.
Speaker 11: I want to ask a question, na Vena money Ray
Speaker 11: got her? His name Rina money Ram.
Speaker 2: Okay, I want to ask a question real quick. Did
Speaker 2: she pay this money to someone to buy a business?
Speaker 11: No, she she's trying to open her own busn't it?
Speaker 2: Okay? And where and with this money? What did she
Speaker 2: do with this money when she tried to open her business?
Speaker 2: Is this what she spent What did she spend the
Speaker 2: money on?
Speaker 14: I don't know.
Speaker 11: My friends just lift normally and to get my friend
Speaker 11: ten percent for perfect And now she cut all her off,
Speaker 11: her cell phone, her office, her emails, and my friend
Speaker 11: cannot call contact with her anymore.
Speaker 2: Okay, So your friend, what is your friend's name?
Speaker 11: He is u O and she lives in Corolado, got it?
Speaker 7: And she.
Speaker 2: She loaned money to this person. Yes, and she never
Speaker 2: got it back. Yes, okay, so.
Speaker 11: No, No, The deal is she had to play for
Speaker 11: film on October thirty this this this year, but now
Speaker 11: she's film trying to call her to mayl home, she
Speaker 11: never answer, and she cut all her cell phone, her
Speaker 11: wasn't her phone, her email, her fist phone and so right.
Speaker 2: Right right, so she can't find this person.
Speaker 6: Yes, exactly, exactly.
Speaker 2: Okay, I want to ask something, my what language do
Speaker 2: you speak?
Speaker 5: If we get someone to help Vietnamese?
Speaker 2: Vietnamese? Okay, and the friend you have in Colorado, does
Speaker 2: she speak English? No?
Speaker 11: No, no, no, she man not a lot?
Speaker 1: That's you tell me?
Speaker 11: Yeah, you can't call me, let.
Speaker 1: Me call her.
Speaker 2: Yeah. But when we call her, does she speak English?
Speaker 8: No?
Speaker 11: No, no, little bit little bit not alloted?
Speaker 2: Is it? Does she speak Vietnamese?
Speaker 14: Yes? Yes?
Speaker 2: Okay, So we need to find someone to help us
Speaker 2: out with Vietnamese and we can call her and I
Speaker 2: get it and we'll call her directly. My hold on
Speaker 2: my make sure we get your information. Mark. We need
Speaker 2: to find someone, possibly someone listening can help who speaks Vietnam.
Speaker 5: I'll see what I can do. Hey, take Fuller real quick.
Speaker 5: He's in court, but he's.
Speaker 2: Oh my gosh. Okay, John Fuller. Okay, John, I know
Speaker 2: you're you're going to be doing a spot for us
Speaker 2: real quick, but I need to ask a question. Okay.
Speaker 2: I don't understand any of this, but Regina said that
Speaker 2: her mom was hired a personal injury attorney for an
Speaker 2: accident that happened in April of twenty twenty one. Bring
Speaker 2: Regina up while I'm talking. And what happened was her
Speaker 2: mom signed over three checks to the attorney during shortly
Speaker 2: after the accident in twenty twenty one, and she signed
Speaker 2: the checks over in twenty twenty two, and then in
Speaker 2: May of twenty twenty three. What happened, Regina? What happened?
Speaker 10: He?
Speaker 17: Uh?
Speaker 12: Because we took a long time to be able to
Speaker 12: get in contact with him, so finally responded. We went
Speaker 12: into the office. I was asking him, you know, we
Speaker 12: need a breakdown of everything, and he said, okay, I'll
Speaker 12: get it to you, but unfortunately, I'm only going to
Speaker 12: be able to give you a portion of the settlement amount.
Speaker 2: But hold on, so far, But so far, your mom
Speaker 2: at that point had signed over about eighty two thousand,
Speaker 2: about eighty two thousand dollars, right, yeah?
Speaker 14: Correct?
Speaker 2: How much did she get from him?
Speaker 5: Thirty?
Speaker 2: And what did he say the other money went to?
Speaker 12: He said it is part of medicare. He has to
Speaker 12: do some negotiation still, and we said, okay, I'm not
Speaker 12: sure how that really works.
Speaker 2: She only got thirty thousand dollars out of eighty.
Speaker 1: Yeah.
Speaker 12: And come to find out, I just found this out
Speaker 12: this week calling her insurance that they sent another additional
Speaker 12: ten thousand that her name was on that she never
Speaker 12: signed over to him.
Speaker 2: Did he cash it?
Speaker 11: He must just chat?
Speaker 12: Yeah?
Speaker 1: Yeah.
Speaker 2: So wait a minute, when does he say she has
Speaker 2: more money coming?
Speaker 1: Well?
Speaker 15: He In May.
Speaker 12: Twenty twenty three, he said he had one phone call
Speaker 12: to do with Medicare. So from May twenty twenty three
Speaker 12: up until uh you, we went to his office, we
Speaker 12: kept trying to get a hold of him, and he
Speaker 12: just never where is he now?
Speaker 2: Where is he now?
Speaker 12: He's not responsive, but he's been supposedly in core every
Speaker 12: time his decoration.
Speaker 2: Right, here's what I need to ask, though, this is
Speaker 2: very important. Did she ever get any more money or
Speaker 2: an accounting after that thirty thousand dollars? No? Okay, John,
Speaker 2: what is going on? What does he mean? Do you
Speaker 2: think when he says he has to do something with Medicare?
Speaker 6: Well, so far, I.
Speaker 18: Mean, outside of the non communicative aspect of this attorney,
Speaker 18: it doesn't strike me as anything you know, to be
Speaker 18: crazy worried about. Medicare has an apol care house, has
Speaker 18: a right to be to be considered in terms of
Speaker 18: any future medical care that the planet might have, and
Speaker 18: so we have to go through steps to get that
Speaker 18: future care quantified and figure out what to do with it.
Speaker 18: And unfortunately it takes time. Medicare is not the most
Speaker 18: responsive in the world, and so there could be a
Speaker 18: legitimate reason why some money is left in the trust
Speaker 18: account to just sit there protected not being touched by
Speaker 18: anybody while those issues are getting worked out.
Speaker 3: The eighty two.
Speaker 18: Thousand nothing out of the ordinary for that. That may
Speaker 18: be a good outcome, that may not be. The ten
Speaker 18: thousand was probably a met paycheck that went into the
Speaker 18: pile with everything else. But with every case, we have
Speaker 18: a number of things that come out of the gross
Speaker 18: amount that goes in there, and principally among them are
Speaker 18: going to be medical bills, any outstanding leans, any subrogation,
Speaker 18: interest fees, costs, anything along those lines. And so all
Speaker 18: of those have to be quantified. Some happen more quickly
Speaker 18: than others, and so I can't say that there's anything
Speaker 18: necessarily wrong. However, I can promise you that this plaintiff,
Speaker 18: and you know, they're entitled to an absolute accounting of everything,
Speaker 18: and they're entitled to be kept informed about what's going
Speaker 18: on with the case, and so okay, gets to a
Speaker 18: point that they're not hearing anything and stuff, you know,
Speaker 18: I'd be communicating and writing for sure, and then absolutely
Speaker 18: a phone call to the bar would get somebody's attention
Speaker 18: very very quickly. They won't, they won't, you know, they
Speaker 18: won't put up with that at all.
Speaker 2: Not when it comes to a trust account. Thank you, John.
Speaker 2: I know that you're pretty busy, but I guess in
Speaker 2: a in a minute here we're going to do a
Speaker 2: spot on something very important and it's apropos because we
Speaker 2: have Compass Insurance in the house as well. So thank you.
Speaker 2: See that's John Fuller. Just stay tuned for his message
Speaker 2: right after this. I'm Tom Martine go with a sure
Speaker 2: thing Denver's best roofer Excel Roofing dot com. You don't
Speaker 2: pay a cent until you're content. Time for an insurance
Speaker 2: check up free, no obligation. In comparison, call Compass Insurance.
Speaker 2: Pay too much your coverage at dozens of insurance companies
Speaker 2: find out now three oh three seven seven to one help.
Speaker 2: You'll think you're his only customer when you choose Frank
Speaker 2: durand the real estate Man dot com to list your
Speaker 2: home with Remax Alliance three all three nine two zero
Speaker 2: sixteen twenty two.
Speaker 17: Hi Tom Martino here three O three seven one three
Speaker 17: talk three O three seven one three A two five
Speaker 17: five All right, man, So we are waiting to help
Speaker 17: someone who speaks Vietnamese and if anyone can help us,
Speaker 17: give us a call please, and then we also have
Speaker 17: any problems questions and complaints you have, Regina, Uh, this attorney,
Speaker 17: I want to ask you something real quick. Here Again,
Speaker 17: John wasn't saying it's honky dory and wonderful. He's saying,
Speaker 17: you know, they should communicate with you.
Speaker 2: But it's not unusual to withhold money, especially when you're
Speaker 2: dealing with Medicare. Okay, So at least that sounds true.
Speaker 2: So for example, they withheld you know, obviously, under normal circumstances,
Speaker 2: the eighty would be probably, well not probably, it would
Speaker 2: be like a little more than twenty five thousand to
Speaker 2: the attorney, and then the rest to your mom, right right,
Speaker 2: So your mom got approximately twenty grand less than her share,
Speaker 2: let's say approximately, But that's what they're holding for their
Speaker 2: negotiations with Medicare. So on the surface, as he says,
Speaker 2: it doesn't sound like you should be shocked, and it
Speaker 2: could take a while.
Speaker 12: The only problem not including in the ten thousand.
Speaker 2: That was not that's a totally separate issue. That's called medpay,
Speaker 2: and that should go to her.
Speaker 12: That should be she also did have medpay, a separate
Speaker 12: that's something different. They told us that the ten thousand
Speaker 12: had nothing to do with what.
Speaker 2: Was the ten thousand. Then what was that text? Well, well,
Speaker 2: hold on, don't say yes, I'm asking what was it?
Speaker 2: It was not the other party paying, It was her
Speaker 2: own insurance. What was that payment?
Speaker 3: What was it?
Speaker 2: Your insurance should tell you we paid ten grand for.
Speaker 19: What they said.
Speaker 12: It was not to do with anything with medical or
Speaker 12: it was a portion separate away from everything else. Well,
Speaker 12: what was it for this pain and suffering?
Speaker 2: Okay? Now, Brian, if she got eighty grand from that
Speaker 2: other party, why would her own insurance kick in ten grand?
Speaker 2: Brian burns compass insurance? Brian, why listen, I'm asking, Brian,
Speaker 2: Now hold on, Regina.
Speaker 5: Well, yeah, her own insurance was explain Okay, go ahead.
Speaker 12: It's fifty thousand from Progressive and a total of forty
Speaker 12: five and ninety one from her insurance altogether.
Speaker 2: Okay, hold on, So the other party is Progressive? Is
Speaker 2: that right?
Speaker 18: Right?
Speaker 2: Okay? So when you told me she signed three checks,
Speaker 2: one for fifty, one for twenty nine, and one for
Speaker 2: more than a thousand, those were not all from Progressive.
Speaker 12: No, No, The only one that we know is fifty
Speaker 12: from Progressive, and that was it from Progressive.
Speaker 2: I get it. Okay, So why is she getting blended payments. Brian,
Speaker 2: I've never heard of such a thing.
Speaker 14: Yeah.
Speaker 4: No, that's confusing to me too, because your own insurance
Speaker 4: is going to be paying for you know, paint it's
Speaker 4: offering and those kind of things.
Speaker 2: That is, well, it would be under uninsured motorists.
Speaker 5: Yeah, but not paint its.
Speaker 3: Yeah.
Speaker 5: Yeah, well you're right, Yeah, you're right.
Speaker 2: I normally, normally the way it works is you exhausted.
Speaker 4: That's exactly what I was gonna say. Yeah, you usually
Speaker 4: have to or show that they don't have enough or
Speaker 4: or have any So was.
Speaker 2: The other see your attorney should be answering all this.
Speaker 2: Did the other party in the fifty thousand dollars in
Speaker 2: that fifty thousand dollars check? Was that their limit?
Speaker 12: That was from what I hear, Yeah, that's I mean
Speaker 12: he was the one communicating with Progressive, So that was
Speaker 12: just that. That's they said, that's all they paid out.
Speaker 1: Okay, it must have been.
Speaker 2: Then here's what probably happened. What probably happened is the
Speaker 2: fifty grand was their policy limit, and they just settled
Speaker 2: for it. And then your attorney went to the other
Speaker 2: to your insurance for under insured motors coverage and proved
Speaker 2: another thirty some odd or forty thousand dollars in damages.
Speaker 2: And that's what the twenty nine and the ten is.
Speaker 2: So basically I think it's it is making sense, and
Speaker 2: I think it's all from I think it's all from
Speaker 2: your if your mom's injuries. Now, the question is when
Speaker 2: do you get it? What does medicare want? And as
Speaker 2: I said, this guy should be communicating. What is this attorney?
Speaker 12: What is this attorney's name, pent Bredenburg in Colorado.
Speaker 2: Springs, Brentce what's his first name, Brent, Brent.
Speaker 12: Kent k Kent like in Kite.
Speaker 2: Yeah, and how's what's his last name?
Speaker 12: Fredenburg?
Speaker 2: Fredenburgh? Okay? And when you call, he doesn't answer, right,
Speaker 2: he doesn't, And.
Speaker 12: We call the secretary. She says, he's in course call
Speaker 12: you back.
Speaker 2: We're going to have somebody call him chopper.
Speaker 1: Okay, why don't we call him?
Speaker 2: And I know he's going to say this just confidential,
Speaker 2: blah blah blah. So do a three way call? Is
Speaker 2: your mom around?
Speaker 19: She is?
Speaker 1: Yeah?
Speaker 12: And then there was another MEDKAP payment of five thousand
Speaker 12: on top of all this that Farmers.
Speaker 5: Told us about too, so.
Speaker 2: Another one. So in addition to the ten, there was
Speaker 2: another five.
Speaker 12: Yeah from me.
Speaker 2: Where did that go?
Speaker 1: Yeah?
Speaker 2: Exactly, Well I'm asking where did it go? Did they
Speaker 2: say they sent it to him?
Speaker 5: Yeah?
Speaker 12: Everything was sent to him.
Speaker 2: Okay, Okay, this is wrong. And Chopper, you can tell
Speaker 2: them that if they don't talk to you and her
Speaker 2: that that you're going to have her file a complaint
Speaker 2: with the Attorney Oversight Committee. Okay, and end the Bar
Speaker 2: Association both because attorney oversights with the Supreme Court and
Speaker 2: then the Bar Association is separate. So hold on, Regina
Speaker 2: and we'll have Deputy Chopper talk to him. This is wrong,
Speaker 2: and I agree with you. You should be upset. Three
Speaker 2: zero three seven one three talk three oh three seven
Speaker 2: one three eight two five five, So compass when we
Speaker 2: come back. I want to talk about exactly when uninsured
Speaker 2: motorist coverage kicks in or under insured as in this case.
Speaker 2: So that's what we're going to talk about. I also
Speaker 2: want to talk about Genesis Total Exteriors because they do
Speaker 2: it all, including this new fabulous siding called a Line,
Speaker 2: which is a composite based siding that will last forever.
Speaker 2: You'll love it. Genesis Tootalexteriors dot Com go with a
Speaker 2: sure thing Denver's best roofer Excel Roofing dot com. You
Speaker 2: don't pay a cent until you're content. Time for an
Speaker 2: insurance check up free, no obligation. In comparison, call Compass
Speaker 2: Insurance paying too much your coverage at dozens of insurance
Speaker 2: companies find out now three oh three seven to seven
Speaker 2: to one. Help. You'll think you're his only customer when
Speaker 2: you choose Frank durand the real estate Man dot com
Speaker 2: to list your home with Remax Alliance three oh three
Speaker 2: nine two zero sixteen twenty two. Hi Tom Martino, your
Speaker 2: troubleshooter three oh three seven one three talk three oh
Speaker 2: three seven one three eight two five to five. Okay,
Speaker 2: So Reginia is being taken care of? How you sign
Speaker 2: that to Deputy Chapra. I want to see what's going
Speaker 2: on with that. It just doesn't seem right to me.
Speaker 2: And I want to talk to Brian about uninsured motors coverage.
Speaker 2: So Brian, when does a kick in?
Speaker 3: Yeah?
Speaker 2: So you would under insured or uninsured? Yeah, and it's
Speaker 2: for pain and suffering, it's not for property damage. Right.
Speaker 4: And in Colorado, uninsured and under insured or are lumpy together,
Speaker 4: whereas other states you do have to pay attention. Because
Speaker 4: you have two different premiums, you can you can choose
Speaker 4: uninsured motors and not get under insured. So but in
Speaker 4: Colorado that's not the case. But yeah, it kicks in,
Speaker 4: like based off our last conversation, when the at fault
Speaker 4: insurance company is exhausted or just not even there. In
Speaker 4: other words, someone hits and runs you and you're gone,
Speaker 4: and they're gone, you can't find them, and you have injuries.
Speaker 4: Your uninsured motors can step in those kind of cases
Speaker 4: as well. But like you said, not for property damage
Speaker 4: that's collision coverage, but for your injuries.
Speaker 2: Now, they do have something for uninsured property damage only.
Speaker 4: If you don't have collision coverage. Yeah, and you can
Speaker 4: buy a separate endorsement called Uninsured Motorists Property Damage. So
Speaker 4: and in those cases then the same kind of thing.
Speaker 4: If the person doesn't have insurance, it doesn't it's not
Speaker 4: under insured property damage though, it's just uninsured property damage.
Speaker 2: All right, So tell me about when it kicks in.
Speaker 2: So if I can prove I have certain injuries, I
Speaker 2: treat them like the other party. So in this case,
Speaker 2: the woman collected fifty grand and if her attorney could
Speaker 2: go and show more damages. Then it goes from that
Speaker 2: party over to your insurance. Can your insurance try to
Speaker 2: subrogate against that party?
Speaker 5: Well, if it's already exhausted, they well, their.
Speaker 2: Insurance is exhausted. But can they go after India?
Speaker 4: They could if they if they think they can get money,
Speaker 4: could they will? But if they don't think they're gonna
Speaker 4: get money, if it's been exhausted, there's nothing else to
Speaker 4: go after, then then you're not going to see them
Speaker 4: do that.
Speaker 5: But you lose control in that sense. Same thing with
Speaker 5: any claim. A lot of people are like, Okay, I'm
Speaker 5: gonna make the claim.
Speaker 4: But you better go after the other carrier. That's not
Speaker 4: your choice anymore. The insurance company can decide whether they
Speaker 4: feel like they're going to recover that money. They can
Speaker 4: choose to go after the other person, or they can
Speaker 4: choose not to. They can think, oh, this is we're
Speaker 4: going to cut our losses here and just pay it
Speaker 4: all right?
Speaker 2: Three oh three seven one three eight two five five?
Speaker 2: Am I wrong? Or people are telling me we still
Speaker 2: have pictures of a car up there on our YouTube,
Speaker 2: just sitting there with a spot on it. I mean,
Speaker 2: I think we've seen enough of that car but all right,
Speaker 2: we have the guy that had his civil rights violated.
Speaker 2: He hung up. I wanted to talk to him, but
Speaker 2: that's okay. If he's gone, we can't talk about it.
Speaker 2: So in any case, what I want to know with
Speaker 2: insurance is are their condo developments right now? I've said
Speaker 2: this is a very dangerous time to own a condo
Speaker 2: or a town home because many of these projects, because
Speaker 2: the losses are so enormous, many insurance companies I heard
Speaker 2: are either refusing to cover them or are saying we'll
Speaker 2: cover everything, but the roof. Is that the case?
Speaker 4: Oh yeah, condos, we're getting calls from hoa's frequently because
Speaker 4: their insurance either is non renewing them or they simply
Speaker 4: can't find coverage, or the covers they can find, the
Speaker 4: deductible is so high that they're basically self insuring the roof.
Speaker 4: So we're seeing this all the time.
Speaker 2: Now.
Speaker 4: What is happening is that they are passing it specifically
Speaker 4: on condos. They're passing that risk onto the each unit
Speaker 4: holder and telling them to get what's called loss assessment
Speaker 4: coverage on their condo policy. So that would mean that
Speaker 4: if if you have a big loss and the roof
Speaker 4: is needing to be replaced, and the HOA has a
Speaker 4: deductible of five hundred thousand dollars.
Speaker 5: They're going to pass that on to the unit owners.
Speaker 2: But technically, here's what I want to know. If they
Speaker 2: have no roof coverage, loss assessment won't cover it.
Speaker 8: Right.
Speaker 5: Oh yeah, they would still because they would assess the
Speaker 5: unit owners to pay for this roof, okay, and then
Speaker 5: you would have loss assessment. But what I'm I guess
Speaker 5: I'm I'm predicting is that will go away because the
Speaker 5: cost worth the loss assessment coverage on the condos. They
Speaker 5: basically have shifted the responsibility over to the personal line side,
Speaker 5: where each individual for condo insurance is having to cover it.
Speaker 4: Yeah, they're not getting the premium for that. I mean,
Speaker 4: loss assessment coverage for fifty thousand dollars is probably thirty
Speaker 4: dollars a year. That's not sustainable because you're seeing so
Speaker 4: many claims come now that I foresee the the personal
Speaker 4: line side is either going to start charging a premium
Speaker 4: for that. There the cost is going to go way up,
Speaker 4: or they're gonna say we're gonna cap this, like a
Speaker 4: lot of them do, We're gonna cap it if it's
Speaker 4: as the result of an HOA deductible, we're going to
Speaker 4: cap it at ten thousand or five thousand, no matter
Speaker 4: what your limit is.
Speaker 2: All right, Eric has says his rights are violated. Let's
Speaker 2: talk to Eric. Welcome to the show. Three oh three
Speaker 2: seven one three eight two five five. Eric, what's going on?
Speaker 1: Yes, sir, I was on hold and I said, Tom,
Speaker 1: I'm here, I'm here.
Speaker 2: I'm sorry, man, tell me what's going on?
Speaker 14: Okay, Tom Martina. I went into King Supers and UH
Speaker 14: have to get a couple of pats of Marlboroughs. Yeah, Leslie,
Speaker 14: I'm a black man. Okay, I'm gonna believe this one.
Speaker 14: And she was behind the counter, but she's a self checkout.
Speaker 1: Lady, Leslie.
Speaker 14: Yeah, And I was wondering so that she didn't have
Speaker 14: to wait on me on.
Speaker 1: The self checkout.
Speaker 14: Why she was behind the cigarette counter? Yeah, for another customer.
Speaker 14: I says, can you grab me a couple please, so.
Speaker 1: You don't have to make a couple of trips?
Speaker 16: Right?
Speaker 14: She says, no, you get Leonard to wait on you,
Speaker 14: which is a black man. He's about seven yards in
Speaker 14: his own checks.
Speaker 1: Then Tom, and wait a minute.
Speaker 2: Wait a minute, did she say though, anything about the
Speaker 2: other guy, Leonard, being black.
Speaker 1: She said that she's racist.
Speaker 2: Wait a minute, well, no, no, no, no, no, come on,
Speaker 2: wait a minute, Wait a minute.
Speaker 1: That's why I say, hold.
Speaker 2: On, can you hold I want to take a break
Speaker 2: and give you more time. This woman actually said get
Speaker 2: someone else to wait on you or Leonard the black man,
Speaker 2: because I'm racist. Yep, all right, hold on, hold on,
Speaker 2: hold on, We'll be right back with you. This is
Speaker 2: a little hard to believe, but I'm going to listen
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Speaker 2: you're content. Time for an insurance check up free, no obligation.
Speaker 2: In comparison, call compass insurance paying too much your coverage
Speaker 2: at dozens of insurance companies find out now three all
Speaker 2: three seven seven to one help You'll think you're his
Speaker 2: only customer when you choose Frank durand the real estate
Speaker 2: man dot Com to list your home with Remax Alliance
Speaker 2: three oh three nine two zero sixteen twenty two. Hi
Speaker 2: Tom Martino here three O three seven to one three
Speaker 2: talks seven one three eight two five five. Eric is
Speaker 2: a black man. He claims he went to King Supers
Speaker 2: and he wanted to buy a pack of cigarettes. He
Speaker 2: asked the woman could she get him a pack of
Speaker 2: cigarettes because they're locked up and she was getting in
Speaker 2: there anyway, and she said, no, talk to Leonard. I'm racist.
Speaker 2: And Leonard was a black man. Now, Eric, even if
Speaker 2: someone is racist, I've actually never heard anyone say that
Speaker 2: because they don't want to be perceived as racist. Go ahead.
Speaker 14: She's been harassing me for years at the Central Park
Speaker 14: King super Son, Quebec and twenty nine.
Speaker 2: Is that where she is right now?
Speaker 14: Yes, sir.
Speaker 2: And she said to you in those words, I'm racist,
Speaker 2: I said.
Speaker 14: Tom, I kid you not. She said about three or
Speaker 14: four times throughout the course that I was there.
Speaker 2: That day getting cigarettes that day. Did you talk to
Speaker 2: anybody about it?
Speaker 14: Yeah? Well, Shelley had heard it, and she says that's
Speaker 14: not right, Leslie and who is she and who who
Speaker 14: is Shelley? Shelley is an employee there. She is the
Speaker 14: manager at the self checkout at the gas station. She
Speaker 14: was in there getting supplies.
Speaker 2: And will she will she will? She back up your story?
Speaker 1: Yes?
Speaker 14: And I have a Denver police officer, Steven Hammock, Corporal
Speaker 14: district too.
Speaker 2: Why did you call the police? I called my nephews
Speaker 2: because it's not it's not against the law to be racist.
Speaker 2: It's just against the law if you use if you're
Speaker 2: racist in certain areas of.
Speaker 1: And get point for me.
Speaker 2: No, no, I get oh yeah, yeah, yeah, you're right,
Speaker 2: you're right, you're right, you're right. I don't know. Actually
Speaker 2: I don't know what the law. I don't think like
Speaker 2: you can arrest someone for that. But she should be fired.
Speaker 2: She should be fired.
Speaker 14: Tom. It was me, Amelia. I can't even talk. I'm
Speaker 14: so nervous talking to you, humiliating the corporal Steven Hammock.
Speaker 14: I have his phone number. So and wait, Madge number
Speaker 14: everything one three, one zero three.
Speaker 2: Steven, Wait a minute, So did you did you wait?
Speaker 7: Wait?
Speaker 1: Wait?
Speaker 2: Wait? Did you fill out a police report? No?
Speaker 1: Not yet. I've been waiting.
Speaker 14: I've been getting the run arounds. I even called Jay
Speaker 14: and Jordan's secular.
Speaker 1: The secular brothers. Who who Jay? J Secuo?
Speaker 14: You never heard of j Seculo?
Speaker 2: Now?
Speaker 5: Who's that?
Speaker 1: They're the guys that come on five sixty?
Speaker 2: And what are they? Attorneys?
Speaker 1: Yes?
Speaker 14: They were the attorney for President Trump and the Supreme
Speaker 14: Court hearing.
Speaker 2: I don't think. I don't know.
Speaker 14: I give money to them. You know they do twenty
Speaker 14: five dollars.
Speaker 2: Wait a minute, Wait a minute, are you a supporter
Speaker 2: of Trump?
Speaker 14: See?
Speaker 1: I think that's what it was.
Speaker 2: Wait, wait, you're no black man. I got all his
Speaker 2: to match my Wait a minute, you're not a maga
Speaker 2: black man.
Speaker 14: I sure, I am.
Speaker 2: I'm totally well. Listen, man, listen. You didn't hear what
Speaker 2: Biden said that if you don't vote for me, you're
Speaker 2: not black.
Speaker 14: Yeah, but Biden don't know this.
Speaker 1: I'm white in the inside.
Speaker 2: Well no you hey, listen man, Well hold on, no,
Speaker 2: I know you are. Let's get serious. No, no, let's
Speaker 2: get serious. Okay. If this happened, I.
Speaker 5: Forget everything else.
Speaker 1: What does that mean?
Speaker 16: Hey?
Speaker 6: Eric?
Speaker 2: Hang on, Eric, he was just fooling around. Eric, hang on,
Speaker 2: I'm going to come back you. I'm serious. I don't
Speaker 2: want to. I don't want to make light of this thing. Okay,
Speaker 2: if this really happened, we gotta do something. I'm serious now,
Speaker 2: we got to do something about it. If this really happened,
Speaker 2: and you sound like an honest man, so hang on.
Speaker 2: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation in comparison,
Speaker 2: call Compass Insurance. Pay too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three oh
Speaker 2: three nine two zero sixteen twenty two.
Speaker 1: News.
Speaker 2: Need advice so you don't have an anxiousness, Shoot's gonna help.
Speaker 1: Come.
Speaker 5: This is the Troubleshooter Show.
Speaker 2: No Tom Martinez, Hi Tom Martino, your troubleshooter three O
Speaker 2: three seven one three talk three O three seven one
Speaker 2: three eight two five five. We're here to help you
Speaker 2: solve problems, answer questions, and take complaints. This are brought
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Speaker 2: They even service systems. They did not install probid energy
Speaker 2: dot com all right, So I don't know. This is weird.
Speaker 2: We get a call from Eric and Eric says he
Speaker 2: went to King Soupers. Which King Soupers was that? Eric?
Speaker 14: The King Supers was? Then Stapleton? Well, I call it Stapleton?
Speaker 2: Got it? Okay, Park, Yes, Stapleton And to buy cigarettes.
Speaker 2: He's a black man, and he asked the cashier to
Speaker 2: get him a pack of Marlborough's, And supposedly she said,
Speaker 2: get Leonard to help. I'm racist. Now I'm paraphrasing. What
Speaker 2: exactly did you say? And what exactly did she say?
Speaker 14: Just to be nice, I asked her, Leslie, why you're
Speaker 14: behind the counter.
Speaker 1: Can you grab me a couple of packs of marlborough
Speaker 1: so you don't have to go back? And she was
Speaker 1: still behind the counter. Tom and she says, no, I'm
Speaker 1: not going to wait on you. Get Leonard to do it,
Speaker 1: because I'm racist. She said it in front of assistant
Speaker 1: manager Tracy forgot about her being there.
Speaker 2: Was she kidding around even though it wouldn't be good? Kiddy?
Speaker 1: Is it like it sounds?
Speaker 2: Hold on, hold on, it sounds like you know her
Speaker 2: pretty well?
Speaker 1: Yes, real, well?
Speaker 2: Okay? And have you dealt with her before at King
Speaker 2: Supers all the time? Is she ever mean to you
Speaker 2: or snub you?
Speaker 14: Yes?
Speaker 1: Wait wait, wait, Lea, I hesitated.
Speaker 14: I don't mean to I just wanted to put it out.
Speaker 2: So wait, wait, wait, So in the past, when you
Speaker 2: say you know her very well, you're not chummy or
Speaker 2: friendly with her at all. I okay, So you're saying
Speaker 2: every time, you're saying every time you go in there,
Speaker 2: she's kind of nasty to you, Yes, but this is
Speaker 2: the first time. But this is the first time she
Speaker 2: actually vocalized it or said hey, I'm racist, and yes,
Speaker 2: and she.
Speaker 14: Said Leonard was in his own checkstand and it would
Speaker 14: just didn't make no sense. She could have bit her
Speaker 14: tongue Tom and just did it because I'm.
Speaker 5: Right, or she could have ignored calling you racist.
Speaker 1: She says, I'm racist.
Speaker 5: Okay, that's a lot different.
Speaker 1: Well, I'll get you.
Speaker 2: I won't get Martin Mark.
Speaker 5: Now Marc see what I'm saying. She's calling him racist.
Speaker 2: No, she's not. Oh she didn't. She did not say.
Speaker 5: Go ahead and say it again. Call her please.
Speaker 1: She says, I'm racist.
Speaker 14: I'm not going to wait on you get Leonard to
Speaker 14: do it. Another black man.
Speaker 2: Yeah, Mark, she didn't say you're racist. She said I'm racist.
Speaker 5: I guess what I'm saying is.
Speaker 8: I don't know how he took the translation of what
Speaker 8: she was spitting out, but anyhow, I left a message.
Speaker 2: If there's only one way to take it. If I
Speaker 2: said to if I said to Leonard, Hey, Leonard, I'm
Speaker 2: not going to talk to you on the phone on
Speaker 2: my show because I'm racist, There's only one way to
Speaker 2: take it. I'm racist, and I'm not going to talk
Speaker 2: to you. I'm not calling him anything.
Speaker 1: She's a white lady.
Speaker 14: I'm a black man. If she wanted a black man
Speaker 14: to wait on.
Speaker 1: Me, and she says, I won't wait on you, bless.
Speaker 14: Me, you're right there.
Speaker 1: I won't get Leonard to do it because I'm racist. Wait,
Speaker 1: did you you're righteous against me?
Speaker 10: Now?
Speaker 3: Eric?
Speaker 2: I mean did you Eric? Did you ask? Did you
Speaker 2: report it to management?
Speaker 14: Yes?
Speaker 1: And they took her side.
Speaker 2: Wait wait, wait, wait, who did you talk to?
Speaker 14: Witnesses?
Speaker 2: Who did you talk to their.
Speaker 1: Oh it's all on my phone, everything that I jotted
Speaker 1: down that I wrote and I text to lawyers.
Speaker 2: No, no, Eric, I'm asking I need.
Speaker 1: To text it to you. Tom, I get text it
Speaker 1: to you and everything is. Eric is on record.
Speaker 2: Yes, I'm going to give you a number to text it. Okay, okay, ready,
Speaker 2: real simple, ready.
Speaker 1: Yes, sir?
Speaker 2: Seven four seven seven four seven nine nine nine.
Speaker 8: Fifty two eighty. There has to be so much more
Speaker 8: to this man. Well, of course, I mean he can't
Speaker 8: be the only black guy that goes to that king soupers.
Speaker 5: Of course, this would be on the news everywhere. It
Speaker 5: would have happened so many times.
Speaker 1: Right, you're absolutely right, because she got Lennard fired. She
Speaker 1: is this.
Speaker 2: Wait a minute, but here's what I want to know. Okay, Eric,
Speaker 2: Why would management go along with her?
Speaker 14: I guess because she's been there so long?
Speaker 2: Well, hold on, how exactly you didn't give me specifics?
Speaker 14: Who?
Speaker 2: I don't want to know about all of your I
Speaker 2: don't want to know about all of your texting. I
Speaker 2: want to know this. Who did you literally report it to?
Speaker 2: Did you go to the manager and say I wanted
Speaker 2: to tell you what this woman said to me.
Speaker 14: Yes, she was standing in front of me when I
Speaker 14: explained it to her.
Speaker 1: Her name, Tom.
Speaker 5: Let me just interject something here. I called up.
Speaker 8: I spoke with who I believe was a manager just
Speaker 8: for a second. It was evident in the conversation he
Speaker 8: was aware of Eric. I don't know what he knew.
Speaker 8: He would not talk, but he gave me another number,
Speaker 8: which is their main headquarters. I left the message there.
Speaker 8: If I had to guess what's going on is Eric
Speaker 8: has been an issue, and I'm not sure what was
Speaker 8: said or not said, but I think management probably did
Speaker 8: side with their employee at this point.
Speaker 5: But we've got a message in.
Speaker 2: Now, after you tell, after you told the manager what
Speaker 2: she said, what did the manager say to you?
Speaker 1: And you're going to have to leave?
Speaker 2: Huh? Really? Eric, Eric? Did you were you belligerent or
Speaker 2: nasty or yelling or anything?
Speaker 1: Not until she said that, Tom.
Speaker 14: Then I got defensive no, no, when she said that,
Speaker 14: what did you What did you do?
Speaker 2: When she said that, I had said, you're you're a racist?
Speaker 14: Yeah, And I said to the officer did you hear her?
Speaker 14: And he was standing right next to her. After she
Speaker 14: came from around the corner because I was transactioning my
Speaker 14: my payment to Leonard. Yeah, seven seven yards down the
Speaker 14: way going.
Speaker 2: Did Leonard hear it? Did Leonard hear it?
Speaker 1: Yes?
Speaker 5: And lack guy right?
Speaker 1: Yes? Yes?
Speaker 2: So did he stick up for you? Did he stick up?
Speaker 1: Yes?
Speaker 14: Well, they were, they were intimidated. They're scared of her
Speaker 14: and management. They don't say nothing. Shelley is the one
Speaker 14: that Shelley is the only one that spoke up. She's black,
Speaker 14: she's the attendant and the gas station.
Speaker 2: So the entire she's still there. Is Shelley still there? Yes, yes,
Speaker 2: but Leonard was fired.
Speaker 14: He would testify, and I got Leonard's number, he'll testify.
Speaker 5: I want to call him right now.
Speaker 2: I want to call Leonard hold On Jr. What's your comment, Jr?
Speaker 2: Go ahead.
Speaker 3: He brought up one thing.
Speaker 15: He brought up a one thing that said that he's
Speaker 15: she has been harassing him for a couple of years.
Speaker 15: My question is how many times has he called her
Speaker 15: racist to where she got to the point where she's
Speaker 15: donet want to deal with him and use that as
Speaker 15: the excuse.
Speaker 2: Okay, So in other words, she's okay, hold On Jr.
Speaker 2: I hear what you're saying Jr. Is saying, maybe Eric
Speaker 2: harasses her like hey, you're you're racist, or you're not
Speaker 2: treating me well, or why are you bothering me, or
Speaker 2: why are you treating me this way? You're racist? And
Speaker 2: then when he asked her for a favor, she was
Speaker 2: mimicking his words, maybe saying no, I'm not going to
Speaker 2: help you. I'm racist. That you know what, Jar that
Speaker 2: could be. That could be. Uh, that's a good observation. Mike,
Speaker 2: what is your comment, Mike, what is your.
Speaker 9: I'm wondering why you don't recognize the voice similarity between
Speaker 9: this caller Eric and the caller Aaron who always comes
Speaker 9: on and says you're a great American.
Speaker 2: No, No, because Mark called over there and they recognize
Speaker 2: this this guy Eric. You think this is a prank call?
Speaker 3: I'd like the same guy, I wonder.
Speaker 8: I look, he's getting me that dude's number, but he
Speaker 8: couldn't get it without hanging up, so he hung up.
Speaker 8: He's going to write the number down from his flip phone.
Speaker 8: Call me back, give me the number. I'll call over
Speaker 8: to the fired employee.
Speaker 2: Yeah, he Mark, You remember that guy that Now that's
Speaker 2: not the same guy.
Speaker 5: Guy that the same guy.
Speaker 8: But I'll tell you something, man, I don't think King,
Speaker 8: Soupers or Kroger is in the business of hiring racists
Speaker 8: at let everybody know they're racist.
Speaker 5: The whole story stinks.
Speaker 2: Oh you know JR? Did you hear JR? His explanation
Speaker 2: or possible explanation.
Speaker 8: Mark kind of what I was trying to say is
Speaker 8: I don't know how he interpreted what was going on.
Speaker 2: In other words, Let's say in the past he has
Speaker 2: called her racist over and over because he's upset with her,
Speaker 2: and then when he finally asked her for a favor,
Speaker 2: she's like, screw you, I'm not helping you. I'm racist.
Speaker 2: In other words, you know what I'm saying, like she
Speaker 2: was maybe mimicking what he had told her. I don't know,
Speaker 2: but that could be at least logical, you know, or
Speaker 2: it could be she is racist. Again. I have never
Speaker 2: encountered anyone that would admit it. I mean, do people
Speaker 2: admit when they're racist? Do they actually say it? I'm
Speaker 2: Tom Martino. We have more coming up on the Troubleshooter Show.
Speaker 2: Go with a Sure Thing Denver's best roofer Excel Roofing
Speaker 2: dot Com. You don't pay a cent until you're content.
Speaker 2: Please time for an insurance check up free, no obligation
Speaker 2: comparison call Compass Insurance paying too much your coverage at
Speaker 2: dozens of insurance companies find out now three oh three
Speaker 2: seven seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two. Time I'm
Speaker 2: Martino here three O three seven one three talk three
Speaker 2: all three seven one three eight two five five. So
Speaker 2: people have all kinds of theories on what's going on
Speaker 2: here according to my texting.
Speaker 8: Well, he hasn't called back, so I've got a theory
Speaker 8: he's full of crap.
Speaker 5: Do you think this was all made up? I don't
Speaker 5: know if it was made up, but I think the.
Speaker 2: Guy I wait, I wonder, I wonder if we got
Speaker 2: scammed because it is.
Speaker 8: Though the only reason I'm not sure about that is
Speaker 8: because when I talked to the store manager.
Speaker 2: They didn't know about an incident.
Speaker 5: Well he didn't say that, but he sure alluded to it.
Speaker 8: He alluded to he knew who Eric was, and I
Speaker 8: pointed out Eric made it clear that he was a
Speaker 8: black guy that wears all the Trump garb.
Speaker 2: That and alone made it a little unbelievable right there.
Speaker 2: You know, really, I mean, think about it. I don't
Speaker 2: know many black people that support Trump, so that that
Speaker 2: in itself anyway. By the way, talk to this guy
Speaker 2: on one.
Speaker 5: Go ahead, put them up, please.
Speaker 2: Go ahead? All right, So what's going on with you?
Speaker 2: Who happened Bob?
Speaker 20: It stocked?
Speaker 1: Han, it's stocked.
Speaker 2: Oh Doc, it's doc man, Go ahead docs.
Speaker 20: Anyway, Tom, Yeah, what I was suggesting is perhaps when
Speaker 20: it comes to give me a cigarettes, she's only allowed
Speaker 20: to deal with one customer at a time in order
Speaker 20: to keep track of something that's they're on the locked doors.
Speaker 20: And maybe she just said, you know, go see Leonard
Speaker 20: and I'm racist as they talk cast to comment because
Speaker 20: they know each other. But find out if the policy
Speaker 20: is only to work with one customer at a time
Speaker 20: when it comes to.
Speaker 1: Locked up goods.
Speaker 2: Well, even if that's the case, the comment I'm racist,
Speaker 2: I don't know that the comment I'm racist, unless unless
Speaker 2: she was mimicking him because he always calls her racist.
Speaker 2: But when they know each other, Jock, he said, it's
Speaker 2: not like a good friendship that they know each other.
Speaker 2: She has taunted him, he said, every time he goes
Speaker 2: in there. But I'm wondering again that one comment.
Speaker 1: That Jay.
Speaker 2: I think it was Jr. That said maybe she was
Speaker 2: mimicking his own words because he always calls her racist
Speaker 2: in the past. Maybe, I mean, I don't know. I
Speaker 2: wish you would call back because I'm hoping that you
Speaker 2: just did it. Hold on, all right, Ellen, what is
Speaker 2: your comment? Go ahead? Ellen?
Speaker 6: Jeric?
Speaker 2: Oh?
Speaker 9: Eric?
Speaker 2: Okay? Is there is there an Ellen or not?
Speaker 14: I am Ellen? Hello?
Speaker 2: Ellen? What did you have to say?
Speaker 12: I wanted to make a.
Speaker 19: Comment about Eric and his phone call. I happen to
Speaker 19: enjoy a local restaurant show here in Denver and listen
Speaker 19: to it on a regular basis, and Eric also calls
Speaker 19: in on a regular basis, and he is the American guy,
Speaker 19: and I do believe him. I think he's a very
Speaker 19: sincere man. I think I just wanted to add to that.
Speaker 19: And I will also like to add that the King Soupers,
Speaker 19: where I have in this shop, has terrible customer service,
Speaker 19: so I can understand where Eric's coming from. It's very
Speaker 19: It's really inconvenient to ask them for anything.
Speaker 2: So are you by the way, Ellen, are you black? No? Okay,
Speaker 2: I was just curious.
Speaker 19: Am irish, Okay, so listen, I'm irish. But I happened
Speaker 19: to listen to Eric when he calls him, and I
Speaker 19: believe he's a very sincere man, and I think he's
Speaker 19: making the circumstances might be a little painted, but I'm
Speaker 19: not sure, but I do think he's sincere to take
Speaker 19: a minute.
Speaker 3: And call in.
Speaker 2: Thank you, Ellen, I appreciate that. Okay, Now here's the deal.
Speaker 2: Mike's got a comment on Eric. Go ahead, Mike, you
Speaker 2: two go ahead.
Speaker 10: Uh.
Speaker 19: Yeah.
Speaker 9: This is the second time that Eric Aaron called in,
Speaker 9: and he has called in on the other Hush radio shows.
Speaker 2: But Mike, it's not the same guy that you were
Speaker 2: talking that called in the other day. That was that
Speaker 2: was really pissed off at me and then called back
Speaker 2: and pretended to be someone else. That's Eric is not
Speaker 2: the same guy.
Speaker 3: No, I don't think it is.
Speaker 9: Yeah, Aaron's the one who always says, uh, you're a
Speaker 9: great American.
Speaker 2: Tom, But that's not Eric's, right. Yeah, I think they're
Speaker 2: two separate people, Mike, and I think.
Speaker 9: It's the same guy. Ask them to just say that
Speaker 9: I think that, like.
Speaker 1: Said, he called in on.
Speaker 2: Hey, Eric, let me ask you, thank you, Thank you, Mike. Eric.
Speaker 2: Do you also call in under the name Aaron.
Speaker 1: Never.
Speaker 14: I don't't even like that.
Speaker 1: He don't even go to none of the rallies. Oh, guy,
Speaker 1: Chuck and Julie Well. I was with Chuck and Julie.
Speaker 1: Peter Boyles, I was with Stephen Tubbs.
Speaker 14: I was attacked by Antifa because I had a twenty
Speaker 14: twenty Trump banner.
Speaker 1: Over my house.
Speaker 14: Tom, for God's sake, I do wear Trump, Garb. I'm
Speaker 14: going to see you all the stuff that I have
Speaker 14: when my wife comes home with her smartphone, to show
Speaker 14: you that I'm legit.
Speaker 1: I love Donald Jason.
Speaker 21: Hey, by the way, you never you never texted me
Speaker 21: on that number I gave you Well because I was
Speaker 21: trying to find Leonard and I have Shelley's number as
Speaker 21: well as King Supers.
Speaker 14: Okay, good, the assistant managers please take their number.
Speaker 2: Okay, hold on, Eric and Mark will take that number. Okay,
Speaker 2: hold on three oh three seven one three talks seven
Speaker 2: to one, three eight two five five. Brian Burns not
Speaker 2: to get you involved in the controversy, but you've been
Speaker 2: listening I just want to Brian, who's Compass Insurance Group.
Speaker 2: By the way, A three h three nine nine six
Speaker 2: nine thousand, here's my guests say. I know, I'm serious.
Speaker 2: I mean, what do you think it does? He doesn't
Speaker 2: sound like he's making up a story to me.
Speaker 5: No, he doesn't. It's just such a shock hard to
Speaker 5: believe story.
Speaker 4: I think that's why we all are like, oh man,
Speaker 4: this can't be true, because it just seems it seems
Speaker 4: very far fetched that someone would say that.
Speaker 2: But it really does seemed far fetched to me that
Speaker 2: somebody would say that. But I mean, can we say
Speaker 2: it's impossible?
Speaker 6: No?
Speaker 5: And like you said, he seems legit. Oh my god,
Speaker 5: say that again. Say that, Brian. He sounds legit. I
Speaker 5: think he does. You are you saying you think he
Speaker 5: sounds fake. I don't know what you mean by fake.
Speaker 8: He sounds like he's problematic. And by the way, I've
Speaker 8: been trying to call Leonard, who apparently got fired over
Speaker 8: all this as well, and Leonard simply not answering his phone.
Speaker 2: Dog go on it.
Speaker 5: The story doesn't sound legit. He doesn't sound like I
Speaker 5: don't know, he sounds like, well, he sounds like.
Speaker 2: A real character.
Speaker 7: For sure.
Speaker 5: My nut detector has been going on for the last
Speaker 5: fifteen minutes.
Speaker 2: Why was Leonard fired? Somebody is asking John has asked,
Speaker 2: he's on two Eric, why was he fired?
Speaker 1: Do you know they told me that Leslie got Leonard fired?
Speaker 1: That was the rumor.
Speaker 2: Leslie the so called racist.
Speaker 1: Yes, she hates black people, Come on period.
Speaker 14: I you know what, Tom Martino, I have you know,
Speaker 14: like I said, I hung out with Stephan Tubbs mag Don,
Speaker 14: I hung out with Kim Munson or I delivered burritos.
Speaker 14: I delivered burritos to the station five sixty KOs excuse me,
Speaker 14: and I will.
Speaker 1: I'm pretty well known over the.
Speaker 14: Airwaves because Stephen Tubbs.
Speaker 1: And I are real good friends and uh wells and
Speaker 1: I we were, but you know, he's kind of lived
Speaker 1: out on me, you know, being a Wait, so you.
Speaker 2: Had a falling out with Pete well kind of sort
Speaker 2: of what I was.
Speaker 1: You know, man, I was at Dave Eilis's anti Trump.
Speaker 8: That's the deal, Huh, I said, Pete's anti Trump. That's
Speaker 8: probably the issue, right.
Speaker 1: Yeah, absolutely, And I saw Peter over Dave eils his
Speaker 1: jewelry store, and I had, you know, text Peter some
Speaker 1: not really nice things, and he was there right there
Speaker 1: on the counter with Dave oil as jewelry store.
Speaker 8: And I'm sure there's not much sort of that King's Store,
Speaker 8: that king Super Story, right, But.
Speaker 1: Anyway, you guys are thinking that I'm fake. No, no,
Speaker 1: I was not my time calling you.
Speaker 5: Bro to the story is all I say, not saying
Speaker 5: you're fake at all.
Speaker 2: I wasn't saying your fake at all.
Speaker 1: I just don't know why someone brother, I just don't.
Speaker 1: You guys have much more issues than this. I just didn't.
Speaker 1: I didn't keep getting the run.
Speaker 14: Around because I have, you know, lung cancer, brain cancer,
Speaker 14: prostate cancer, and colon cancer.
Speaker 1: All at once, my brothers and I just don't have
Speaker 1: time to pursue.
Speaker 2: No, wait a minute, now, wait a minute, wait, hold on,
Speaker 2: hold on, hold on, back up a little here, hold on,
Speaker 2: you have right now all of those cancers.
Speaker 14: Well the colon cancer doctor, uh my doctor cut that out.
Speaker 14: I have prostate long and brain cancer now, And I'm like, no,
Speaker 14: are you he.
Speaker 2: Just threw in a brain he threw in brain cancers? No, No, seriously,
Speaker 2: you got all those cancers. You got all of them
Speaker 2: right now?
Speaker 1: Yeah, sir, you still want to have that off to me? Tom,
Speaker 1: I got proof for all of that.
Speaker 14: It's just that I go to radiation all the time,
Speaker 14: you know, to the doctors, and it's just tough to
Speaker 14: get a lawyer and then pursue this because Leslie needs to.
Speaker 2: I'm not sure there's any damages here, but I don't
Speaker 2: want to make light of it. I don't want to
Speaker 2: make light of the racist thing. Actually, I don't want
Speaker 2: to make light of cancer. If you really have cancer.
Speaker 2: What's the prognosis on your cancer, Eric, they're all stage fours. Well,
Speaker 2: you should be dead yesterday. So where are what? Tell
Speaker 2: me what's going on?
Speaker 19: Bro?
Speaker 1: Well, I'm taking a lot of medication.
Speaker 2: Are you on chemo?
Speaker 1: Not yet?
Speaker 2: I wonder Now you're starting to sound like maybe you're
Speaker 2: putting you together. No, no, I yeah, revised, because it
Speaker 2: sounds like hold on, put them on hold. I don't know. Now,
Speaker 2: maybe this is a prank call and I'm feeling all
Speaker 2: sorry for this guy.
Speaker 1: Jack.
Speaker 2: What's your comment, Jack?
Speaker 1: Go ahead, Jack, a misunderstate.
Speaker 7: There's a misunderstanding about the racism.
Speaker 1: She's not racist.
Speaker 3: Against his blackness, she's racist against his crumpiness. I guarantee
Speaker 3: you she's a socialist liberal.
Speaker 8: That could be Jack might have something there, but I
Speaker 8: still think the guys bonkers.
Speaker 2: Okay, Jake, Now, thank you Jack comment, Thank you seriously.
Speaker 2: Now we're gowing to Jake, who has a comment. Go ahead, Jake.
Speaker 13: Yeah, I just wanted to say it was just kind
Speaker 13: of weird how you guys are finding every excuse for
Speaker 13: this to not hold this lady accountable for clearly stating
Speaker 13: she's a racist.
Speaker 1: I don't know.
Speaker 2: Oh not me, No, no, no, no, I'm not looking
Speaker 2: for a few names.
Speaker 3: I'm not saying names.
Speaker 5: I'm not saying names.
Speaker 13: I'm just saying some guys in your office are making
Speaker 13: incredibly hard for this man to hold this lady accountable.
Speaker 13: And it's kind of it's kind of out there.
Speaker 5: Wait, wait, it's Jake. First of all, he's not a nut.
Speaker 2: He's expressing his opinion and and we are kind of
Speaker 2: looking for excuses. But you know why, Jake, because we
Speaker 2: don't want to believe it's true.
Speaker 13: It's been true for the last forty years that there's
Speaker 13: people out there who are like this and we need
Speaker 13: to hold them accountable and come together against people like
Speaker 13: this because it gets overlooked.
Speaker 2: And you're right, it does like this, you know, it
Speaker 2: does it does get overlooked.
Speaker 13: For a little bit of a character check here in
Speaker 13: your office, and just to try to hold this lady
Speaker 13: accountable for what she's saying, because being racist is one thing,
Speaker 13: and that's being racist.
Speaker 3: You can't just be a.
Speaker 13: Little bit racist or be racist because this guy said
Speaker 13: you were racist or whatever. No, if you're racist, you're
Speaker 13: a racist and you hate certain people, and that's not right.
Speaker 3: So I just wanted to make that clear.
Speaker 2: Thank you well, thanks for calling, Jake. I appreciate your perspective.
Speaker 2: We got more coming up on the Troubleshooter Show right
Speaker 2: after this. Go with a sure thing Denver's Best roofer
Speaker 2: Excel Roofing dot com. You don't pay a cent until
Speaker 2: you're content. Time for an insurance checkup free, no obligation.
Speaker 2: In comparison, call Compass Insurance paying too much your coverage
Speaker 2: at dozens of insurance companies find out now three O
Speaker 2: three seven seven to one help. You'll think you're his
Speaker 2: only customer when you choose Frank durand the real estate
Speaker 2: Man dot com to list your home with Remax Alliance
Speaker 2: three three nine two zero sixteen twenty two. Hey Tom Martino,
Speaker 2: you're travel shooter all right, I got an insurance question
Speaker 2: comments on mark on Eric I want to take but
Speaker 2: don you've been waiting. What is your insurance question? We
Speaker 2: got Brian Burns with us Compass Insurance Group. Go ahead, sir, all.
Speaker 16: Right, thank you, good afternoon. Hey insurance. My insurance question
Speaker 16: has to do was both solar and house insurance. I
Speaker 16: am looking at the additional cost of solar on the
Speaker 16: house and to insure it. And I also was looking
Speaker 16: at to do solar shingles and safe will not ensure
Speaker 16: my house with solar shingles. And then the only way
Speaker 16: I can get a quote for solar panels additional cost
Speaker 16: is I have to have a new roof put on first,
Speaker 16: as the insurance claims. So how can a person ever
Speaker 16: heard of that?
Speaker 6: Where's your roof?
Speaker 14: Old?
Speaker 2: Is that? Yeah? How old is your roof?
Speaker 16: It's about ten years? But it's hell damage, so compasses
Speaker 16: my insurance company.
Speaker 2: Wait wait, wait is your house hell damaged? Now?
Speaker 6: Correct?
Speaker 3: Okay?
Speaker 2: And and they're telling you you can't get a price
Speaker 2: to ensure the solar.
Speaker 16: Until I get the roof replaced.
Speaker 2: I don't understand why.
Speaker 1: I don't either. And this is a reason, if well.
Speaker 2: Because you because you've been paid on that claim. Is
Speaker 2: that right?
Speaker 1: Correct?
Speaker 5: That's why totally you know, that's why you know.
Speaker 2: You have an open claim. Bro, you have an open claim.
Speaker 2: They're not going to quote you. They're not going to
Speaker 2: quote you on a new policy.
Speaker 4: Well before you you you could get quote. We could
Speaker 4: get a quote for you, assuming that the roof is replaced.
Speaker 4: But yeah, any insurance company is going to require the
Speaker 4: roof to be replaced before they're going to put insurance
Speaker 4: on you.
Speaker 16: Right, So then so then the further that question, how
Speaker 16: can I decide if I want to get a price
Speaker 16: on solar shingles as opposed to solar panels.
Speaker 2: Okay, you want to know what's going to be cheaper
Speaker 2: to ensure?
Speaker 4: Yes, well, solar panels the only thing. The only thing
Speaker 4: you do with solar panels. We just have to add
Speaker 4: that into the dwelling limit. It's just part of the
Speaker 4: dwelling coverage. Is there's not a separate coverage. Hardly, it'll hardly,
Speaker 4: you'll hardly notice it.
Speaker 16: Two thousand dollars a year is a pretty good chunk
Speaker 16: of change.
Speaker 2: You're not going to pen You're not going to spend
Speaker 2: an extra two grand for a solar system you're ever
Speaker 2: ever for the insurance.
Speaker 1: Never never, That's what I was quoted by.
Speaker 16: Who now, okay, Catrina Katrino.
Speaker 2: No wait wait wait did she say that you're going
Speaker 2: to pay an extra two grand just for the solar?
Speaker 6: Correct?
Speaker 17: Now?
Speaker 5: I think there's a misunderstanding.
Speaker 4: You know what, you can call me and you and
Speaker 4: I can discuss it, because there is no way that
Speaker 4: it would All it would be is that we would
Speaker 4: have to increase your dwelling limit. So if the rate
Speaker 4: is going up two thousand, that very well might be
Speaker 4: you're being penalized for the claim or for some other reason,
Speaker 4: but it's not because of the solar.
Speaker 2: In other words, your rate isn't going to change by
Speaker 2: two thousand dollars just because of solar. Right.
Speaker 16: Ever, Well, that's what I I was understanding. We're talking
Speaker 16: with the agents. So I'm at quagmire U before the
Speaker 16: end of the show.
Speaker 2: I don't want to leave that hanging out there. I
Speaker 2: really don't.
Speaker 10: You.
Speaker 5: Could you sell to her?
Speaker 2: Yeah, I mean talk to her. Yeah, hold on, we
Speaker 2: need to get your information, all right, Mark, if you
Speaker 2: could get his cell DOWNE just.
Speaker 5: Check down and give it to Brian, just text it
Speaker 5: over to me.
Speaker 2: Yeah, yeah, okay, good put them on hold in and
Speaker 2: well that's what we'll do. Okay, I got to take
Speaker 2: this break. We're gonna come back for comments on Eric
Speaker 2: and the rest of his story, which is really crazy.
Speaker 2: Coming up. Go with a sure thing Denver's best roofer
Speaker 2: Excel Roofing dot com. You don't pay a cent until
Speaker 2: you're content. Time for an insurance check up free, no obligation.
Speaker 2: In comparison, call Compass Insurance paying too much your coverage
Speaker 2: at dozens of insurance companies find out now three O
Speaker 2: three seven to seven to one help. You'll think you're
Speaker 2: his only customer when you choose Frank to and the
Speaker 2: real estate Man dot com to list your home with
Speaker 2: Remax Alliance three all three nine two zero sixteen twenty two.
Speaker 2: All right, I want to take these comments real quick. Marcus,
Speaker 2: what is your comment on Eric, the guy who said
Speaker 2: he was called a racist or excuse me, not called
Speaker 2: the racist. A woman said I'm racist, won't wait on
Speaker 2: you at King Soupers. What do you think of him?
Speaker 22: I'm linking to the point, Like most of us, I
Speaker 22: think there was some previous interaction with these two and
Speaker 22: shit added up and made a dumb comment, there's Shitbate,
Speaker 22: But my comment is more about people like change. In
Speaker 22: my opinion, there is these fifty percent of the problem
Speaker 22: right now because like you and Mark, you ask questions
Speaker 22: and try to sit through the bs and get to
Speaker 22: the meat of the matter. You don't just take everything
Speaker 22: at based out. Strikes me as the kind of person
Speaker 22: who takes me every everybody at their word with no research.
Speaker 22: Every rapist is a rapist, every petibu pedophile, every racist
Speaker 22: is a racist, and then they virtue signal shame and
Speaker 22: condescend people into cow towing. So wow, I think the
Speaker 22: Eric thing is going to end up being a nuphing burger.
Speaker 22: Kate just hit a nerve with me because people like him,
Speaker 22: I think they are most of the problem.
Speaker 5: They are most of the problems.
Speaker 2: Well, what he said was it sounded like we were
Speaker 2: trying to discount it and look for excuses as opposed
Speaker 2: to confronting it. There's a little bit of truth in it,
Speaker 2: but it wasn't because we didn't believe it. It's because
Speaker 2: we didn't want to believe it. I mean, in a way,
Speaker 2: I think sometimes was a nut.
Speaker 22: Just to state my opinion, No, kay, Well absolutely, But
Speaker 22: if you guys if you guys didn't treat him like
Speaker 22: you do every other call. Everybody calls me, says this
Speaker 22: card dealer written me off, and you guys said, oh, well.
Speaker 8: Here we go.
Speaker 22: And you didn't do any sort of due diligence to try,
Speaker 22: whether you call it confer or you know, or you know,
Speaker 22: trying to gate the claim or whatever, would like you
Speaker 22: disproving if you guys didn't put that kind of effort in, No, we.
Speaker 2: Do, thank you. I called on, hold on, I want
Speaker 2: to take store. I want to take Mike before the
Speaker 2: end of the hour, Mike, can we just take Mike's
Speaker 2: comment come back for more? Go ahead, Mike, what's your comment?
Speaker 7: Yeah, I'm just wearing a bible that.
Speaker 2: Oh god, Mike, you keep calling back with the same crap.
Speaker 2: He says, it's a it's the guy that's called in before,
Speaker 2: who we don't think, so all right, I mean, we're
Speaker 2: gonna come back to Eric again. And also we're checking
Speaker 2: on that insurance for solar panels because we're sure he
Speaker 2: got that wrong. And more coming up on the Troubleshooter Show.
Speaker 2: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 2: dot com. You don't pay a cent until you're ten.
Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass Insurance. Pay too much your coverage at dozens
Speaker 2: of insurance companies find out now three all three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three all
Speaker 2: three nine two zero sixteen twenty two.
Speaker 1: Yeah, rip.
Speaker 2: News need advice?
Speaker 1: Who you don't have?
Speaker 8: Come runingxious sustass can Shooter's gonna help?
Speaker 1: Come man, This is.
Speaker 5: The Troubleshooter Show.
Speaker 2: No Tom Martine, Okay, I'm Tom Martino, your troubleshooter. Three
Speaker 2: oh three seven one three A two five five. This
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Speaker 2: All right, so this kind of took over and I
Speaker 2: didn't mean it too, but it did. We did have
Speaker 2: some insurance questions. We still have another one we're going
Speaker 2: to address with Don about the solar and additional costs.
Speaker 2: But what because I have Brian Burns with me from
Speaker 2: Compass Insurance Group. But here's the deal. Eric called and said, Tom,
Speaker 2: I went to King Supers to buy cigarettes. There was
Speaker 2: a woman up there behind the counter getting cigarettes for
Speaker 2: someone else, and I said, while you're while you're up there,
Speaker 2: can you get me a pack of Marlboroughs or two
Speaker 2: packs of Marlboroughs? And she said, have Leonard help you.
Speaker 2: I'm racist. So Leonard is a black man. Eric, who
Speaker 2: called in about this is a black man. So he
Speaker 2: claims a white clerk at King Souper's would not get
Speaker 2: him cigarettes and told him why, and she supposedly said,
Speaker 2: get Leonard to help you. I'm a racist.
Speaker 5: I wonder if he called that person a racist at
Speaker 5: some point.
Speaker 2: Yeah, And that was a good observation that both Mark
Speaker 2: and Jr. Made afterwards that maybe she was just feeding
Speaker 2: back Eric's own line that Eric maybe accuses her all
Speaker 2: the time of being racist, and she got tired of it,
Speaker 2: and when Eric asked her for a favor, she said, no,
Speaker 2: have Leonard help you. I'm racist. Maybe that was sarcasm,
Speaker 2: I don't know.
Speaker 8: And I wanted to get Leonard. I have called his
Speaker 8: phone ten times now we can't get Leonard on. And
Speaker 8: he also gave me the assistant manager's name. I believe
Speaker 8: it was Sherry, and he assured me that Cherry would
Speaker 8: talk to me. Erry doesn't pick up either all.
Speaker 2: Now, Mark did call over to the store and talk
Speaker 2: to someone else who said we had to call corporate.
Speaker 2: So during this discussion, Jake called in with a comment,
Speaker 2: and I don't think there was anything wrong with a comment.
Speaker 2: What he said was instead of you guys making up
Speaker 2: excuses as to why did this happen or if it
Speaker 2: really happened, or looking for reasons why it didn't happen,
Speaker 2: maybe it really did and you should address the racism part.
Speaker 2: And then I think there was nothing wrong with that comment.
Speaker 2: What he was saying is why not investigate both sides?
Speaker 2: I think he was saying, But Jake, go ahead, and
Speaker 2: you called back, go ahead, because Marcus called in later
Speaker 2: and criticized you, saying that you're the type that takes
Speaker 2: everything at face value and you never vet it out,
Speaker 2: and basically, every rapist is a rapist, every racist is
Speaker 2: a racist, every you know, every bad person is a
Speaker 2: bad person, and you don't ferret it out or or
Speaker 2: vet it.
Speaker 13: Go ahead, Jake, Yeah, yeah, Well I just I took
Speaker 13: my lunch break to call back, so I was just
Speaker 13: gonna try to make this quick. But I also got
Speaker 13: called a nut on public radio, so that's another reason
Speaker 13: I called back. But yeah, in regards to my comment,
Speaker 13: you know this, there there's been people who died, you know,
Speaker 13: fighting for what we're talking about right now, and that's
Speaker 13: that's the fact that this lady admitted that she's a racist,
Speaker 13: and there's people out there who are trying to look
Speaker 13: for excuses as to why she can be racist.
Speaker 2: It's not it's not it's I don't think no, no,
Speaker 2: I don't think anyone's trying to justify racism.
Speaker 13: Well, the fact that you say you're racist and then
Speaker 13: you know, you brush it off like it's nothing, that's.
Speaker 5: That's the This is ridiculous. We don't know the context
Speaker 5: of it.
Speaker 10: Either.
Speaker 3: I don't I don't know the cost.
Speaker 2: We're not sure she really we're saying is we're not
Speaker 2: sure if she said it or if.
Speaker 8: For example, Jake, how about if Eric called her racist
Speaker 8: numerous times because possibly she doesn't like Trump.
Speaker 3: Let's just say that happened, she's racist?
Speaker 2: Wow?
Speaker 5: Okay, well there you go. Hey, See that's why I
Speaker 5: call you a nut.
Speaker 8: If it looks like a nut, tastes like a nut,
Speaker 8: and it's liberal, it's a nut.
Speaker 1: Yeah.
Speaker 13: Well, if someone says they're racist and amidst the racist
Speaker 13: and they're probably racist, and then anyone who supports that.
Speaker 2: But what what Mark was saying is she could have
Speaker 2: been saying it out of sarcasm because he called her.
Speaker 3: Doesn't matter.
Speaker 13: You don't say that nowadays.
Speaker 6: This is twenty twenty four, This isn't.
Speaker 2: So you're saying that we shouldn't even say it.
Speaker 5: It's cancel culture.
Speaker 6: Man.
Speaker 2: You're talking to mister vanton sarcastic, right, shake, Is that
Speaker 2: what you're saying?
Speaker 3: What do you mean, Tom?
Speaker 13: No, I'm being serious, Like, you can't you can't say
Speaker 13: you're racist and then not serve somebody when you're a service.
Speaker 2: No, No, you can't. You're right, You're right. You can't
Speaker 2: do that. I agree with that.
Speaker 13: That's what I'm talking about. That's what I agree about here.
Speaker 13: I don't care about anything else that what you guys
Speaker 13: think happened.
Speaker 2: Or what, whether she's real or not. She shouldn't have
Speaker 2: said that and refused service.
Speaker 8: We once again, that's an assumption she actually said it.
Speaker 8: If we recall here, Jake, this guy's had five kinds
Speaker 8: of cancers.
Speaker 13: Now we're not sure of IC's credibility talking about I
Speaker 13: didn't call to talk about cancer. I called to talk
Speaker 13: about a lady saying she's racist, denying service to a
Speaker 13: black man, and then admittedly admitting she's racist.
Speaker 5: She well, she never admitted she. We don't know if
Speaker 5: she said that or not. We have no idea.
Speaker 2: Okay, well, well okay, Jake, Okay, thank you.
Speaker 8: Oric could call up and say some guy named Jake
Speaker 8: just called me a racist and told me he was racist.
Speaker 2: Yeah, Jake. All we're doing is we're ferreting it out. Okay,
Speaker 2: we're vetting it out. Eric Mark told me to talk
Speaker 2: to you about your past experience with this same King
Speaker 2: Soupers and it may shed light on the situation. And
Speaker 2: he wanted me to ask you about burritos.
Speaker 14: Yeah, I've been selling burritos there for years to all
Speaker 14: the departments.
Speaker 1: They love my burritos. I'm sold burritos to your U,
Speaker 1: your buddy Dan.
Speaker 14: I mean, oh, you just advertised them when Peter and
Speaker 14: I told you, Oh my god, I just advertised jewelry store.
Speaker 1: Yeah, the jewelry store.
Speaker 2: Oh okay.
Speaker 1: David ellis his white Yes, him and his wife buy
Speaker 1: my burritos. Kim Munson buy my burritos every Thursday. Kalos.
Speaker 2: All right, So you make burritos and you were selling
Speaker 2: them at this King Soupers.
Speaker 1: Where were you selling them inside and outside? But when
Speaker 1: COVID came, I had.
Speaker 14: To stop and everybody would come outside and she would
Speaker 14: snitch on me. When you know, like the potice department
Speaker 14: in the back room department would come outside and buy
Speaker 14: the burritos.
Speaker 22: She would stitch.
Speaker 1: She didn't like it, Leslie.
Speaker 14: She had do you know what Tom or is this mark?
Speaker 19: Now?
Speaker 2: This is both of us, both of us.
Speaker 1: Okay, she's so brazen.
Speaker 14: Lastly, she'll probably answer the phone and.
Speaker 1: You guys ask her because the phone is right by customers.
Speaker 5: Hey, we get Hey, we've got a guy Jr.
Speaker 8: I don't know if it's the same one that always
Speaker 8: calls I doubt it, though, he says he's had a
Speaker 8: problem time with the same Leslie at King supers.
Speaker 2: Is this Jr. From our YouTube Morons Jr Jr?
Speaker 3: In Denver?
Speaker 2: This is this is not Jr? From the YouTube channel. No, no, okay, okay,
Speaker 2: go ahead, sir.
Speaker 6: Anyways, I've had issues with Leslie well here recently.
Speaker 15: She kind of cocky.
Speaker 9: I had an issue with my credit card wouldn't work
Speaker 9: and there I thought it was.
Speaker 2: A system, the King supersystem, and she got real cocky
Speaker 2: and didn't give me any time of day.
Speaker 6: So she turned me over to somebody else.
Speaker 3: So she's kind of cocky.
Speaker 2: Okay, Now, are you black Jr.
Speaker 1: No, well, I'm a brown Jr. So she was.
Speaker 2: She was just she was She just could be a
Speaker 2: nasty person.
Speaker 3: Right, Well, she's got a coffee.
Speaker 6: Yeah, she cacky.
Speaker 3: I got cocky back and then she turned me over
Speaker 3: to it to the lead person to handle my issue.
Speaker 3: But she's cocky.
Speaker 1: Okay, okay, all.
Speaker 2: Right, I got you. I got you.
Speaker 8: So apparently Eric Dad brings up a question I've asked you,
Speaker 8: but be very honest, at any point, did you ever
Speaker 8: call her racist?
Speaker 1: Oh yeah, ever, okay, you know what, I'm trying to
Speaker 1: drive right here at the King Superstar. I just picked
Speaker 1: my wife up and.
Speaker 14: I'm gonna go to Shelley right now.
Speaker 5: Go get Shelley on the phone. We'd love to talk
Speaker 5: to Shelley to shed some light on this.
Speaker 14: I'm about three seconds away.
Speaker 8: All right, we're gonna put you on hold. We're gonna
Speaker 8: do this. Shelley is the assistant manager right.
Speaker 1: Oh, that's Tracy.
Speaker 2: Okay, who's Shelley the Shelley's the guest lady.
Speaker 14: Shelley's the one that hurt it.
Speaker 1: Here she is Shelley, Please come here?
Speaker 5: Oh, I got to make sure she knows she's.
Speaker 14: Glennard's not here.
Speaker 1: I know here here, this is Tom Martine.
Speaker 11: You got to go back in.
Speaker 14: So I'm telling him that what resting there to me about?
Speaker 14: Do you hear?
Speaker 1: Yeah?
Speaker 2: She says he's not sure, and say it.
Speaker 14: Regina's in there.
Speaker 1: Okay, Regina's here.
Speaker 5: All right, go get Regina.
Speaker 2: Make sure you tell them we're on the radio.
Speaker 5: By the way, I'll make sure we know that.
Speaker 2: So didn't she just say your buddy who you said
Speaker 2: would verify and just said I'm not sure.
Speaker 8: I can't she said I was in here, Eric, she
Speaker 8: said I wasn't here. I can't say that, right, Yeah,
Speaker 8: but Eric, you told us.
Speaker 3: That she heard it.
Speaker 1: There was so much confusion.
Speaker 14: I thought Shelley was there, but Regina heard it. And
Speaker 14: Regina's going to talk to you right here.
Speaker 5: All right, Hey, you're center.
Speaker 2: Put her on.
Speaker 5: Let's talk to Regina, Okay.
Speaker 2: I don't want to get Regina fired though.
Speaker 1: My god, Oh no, she's big time. She's been.
Speaker 23: She's big time, big time. Okay, good, good god, she's
Speaker 23: a big time. I want to talk to big time
Speaker 23: Gina where she's still listening big time.
Speaker 14: I'm knocked on the door.
Speaker 5: I bet they love I bet they love him.
Speaker 14: Oh my god, come on, Regina, we're no kidding.
Speaker 5: Do you know anybody in the deli?
Speaker 2: Do you want us say? Do you want us to
Speaker 2: take Wait a minute, wait a minute? Is is Are
Speaker 2: you at that King Soupers right now?
Speaker 9: Yes?
Speaker 5: She's well around.
Speaker 2: Well, is Leslie is Leslie working, is Leslie.
Speaker 1: Working talking to him.
Speaker 14: I wasn't in there.
Speaker 3: In there.
Speaker 2: Come on, man, know what Eric? So far none of
Speaker 2: your witnesses are coming through for you.
Speaker 14: Bro, brother Gina, would you would you tell him what.
Speaker 1: You just told me. No, I don't have nothing to
Speaker 1: do with that time.
Speaker 14: I wasn't in there when anything happened, Leslie say it.
Speaker 1: I mean I don't know if or not because I
Speaker 1: was not in there.
Speaker 2: Well, okay, thank you. So why is Eric putting on
Speaker 2: witnesses that make him sound like a nut?
Speaker 5: You would not make it an attorney, sir.
Speaker 2: Hey, Eric, you're supposed to get supporting witnesses. All of
Speaker 2: your witnesses are saying I didn't hear it.
Speaker 14: Well, Tom, I'm not going to give up on this
Speaker 14: buddy at all.
Speaker 2: Right, yes, you're not. You're talking to strangers. Listen, I
Speaker 2: want to ask you something. Is Leslie working right now?
Speaker 1: Let me go, Let me ask you for Gina, don't don't.
Speaker 2: Don't go in there yet. I want to take a break,
Speaker 2: and then maybe you go ask Leslie if she'll admit
Speaker 2: it on the phone that she's a racist. Hold on,
Speaker 2: we got more coming right up. Go with a sure
Speaker 2: thing Denver's Best roofer Excel Roofing dot com. You don't
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Speaker 2: zero sixteen twenty two. Hey, I'm getting a lot of
Speaker 2: text from people who recognize Eric from a whole bunch
Speaker 2: of talk shows. They say he's always calling into talk shows.
Speaker 2: He's well known, and he's a staunch black conservative Trump supporter. Yeah,
Speaker 2: because it is burritos with a hot temper? Does he
Speaker 2: ever did you ever encounter.
Speaker 5: Him on I don't think he's got a hot temper.
Speaker 5: That seems a little odd.
Speaker 2: Well that's what somebody said. Anyway, Who is.
Speaker 5: That one guy? I actually bought a plane ticket or
Speaker 5: we bought a plane ticket for.
Speaker 2: You, and he's dead, right, I think, Well, I hate
Speaker 2: to say that, but I think he is. I do too.
Speaker 2: Keep going anyway, it was about oxygenated fuels. That was
Speaker 2: his big thing.
Speaker 1: Ah.
Speaker 2: Anyway, So anyway, Jake who said we should investigate this
Speaker 2: more and not just look for excuses, somebody says they're racist,
Speaker 2: they are we can't get anyone to verify they even
Speaker 2: said it, Eric, Eric tried to talk to three people
Speaker 2: who all said, well, not us.
Speaker 5: And Eric said they were all witnesses.
Speaker 13: What do you have to add, Jake, Yeah, I mean,
Speaker 13: just because you know that's not credible. I just wanted
Speaker 13: to let Eric know that I believe him, and I
Speaker 13: believe this stuff still happens today and people overlook it
Speaker 13: all the time, and I would just want Eric to
Speaker 13: know that he's a good man for standing up for
Speaker 13: what he thinks is right, regardless of what everyone else
Speaker 13: is saying.
Speaker 5: Own three witnesses, his own three witnesses.
Speaker 13: Just no one wants to speak on this.
Speaker 20: Of course, no one okak on this.
Speaker 8: But you want to just throw someone under the bus
Speaker 8: that might have never said anything.
Speaker 9: I don't know what she said.
Speaker 1: I'm all I heard was if she said anything.
Speaker 5: Hell, we don't even know if she's a real person.
Speaker 2: You know, you have to admit, oh, Jake, Jake, Jake
Speaker 2: sounds like he has a good heart. He really does.
Speaker 2: I'm not kidding now, but you got to admit. Eric
Speaker 2: doesn't sound too credible right now.
Speaker 10: I don't know.
Speaker 2: I've never met the guy.
Speaker 9: I don't judge people like that. I just judge people
Speaker 9: based off their character, and the fact that he's.
Speaker 13: Trying to look for proof for this kind of tells
Speaker 13: me a lot about him, and it tells.
Speaker 3: Me he's a good guy.
Speaker 13: So I'm gonna go ahead and believe, okay, And I'm
Speaker 13: gonna go ahead and out side with you guys on
Speaker 13: this one.
Speaker 2: All right.
Speaker 5: You can't believe the three other people whom he spoke
Speaker 5: to this thing. They can't confirm that this happened.
Speaker 2: Well, yeah, but they didn't say it didn't happen. They
Speaker 2: said they weren't there. And why did Jake say, excuse me?
Speaker 2: Why did Eric say they were there? Can you get
Speaker 2: anyone to cooperate your story? One person? Can you?
Speaker 14: I'm trying my dangers. And then Shelley, she's the one
Speaker 14: that said, uh, I went to the glass again and
Speaker 14: I got out the car Tom at the Field Center.
Speaker 14: I said, Shelley, you said that wasn't right what Leslie said?
Speaker 1: Why are you backing out now?
Speaker 14: And then Regina she's so afraid to tell because of
Speaker 14: you guys. They're scared to death. And then Tracy, the
Speaker 14: assistant manager.
Speaker 1: Of the Black Lady, She's off today. And I want it.
Speaker 1: I wanted Martin. Well, Leslie, I asked.
Speaker 14: Regina.
Speaker 1: I drove up to her because Regina and Shelley switched
Speaker 1: out of the field center. Okay, Racy, okay, and Tracy's.
Speaker 14: Offful and Leslie's on dang vacation.
Speaker 1: You think I'm going to give up, you guys are crazy.
Speaker 5: I don't think you're going to give up.
Speaker 1: Man, No, because this story and that cuckoo cuckoo cut.
Speaker 2: What are you talking about?
Speaker 17: What are you?
Speaker 10: Yeah?
Speaker 1: I hear that cuckoo crott?
Speaker 2: No you don't.
Speaker 14: I'm going too all. I'm gonna follow up. And I
Speaker 14: wish that you would get the police the corporal's number
Speaker 14: that was standing right next to Lesser.
Speaker 1: See if he'll lie.
Speaker 2: Why did he hear it?
Speaker 5: Of course he heard it.
Speaker 1: He was he was standing right next to Leslie.
Speaker 14: I have a badge number.
Speaker 2: Wait, you actually have a police officer that heard it.
Speaker 1: He gave me his card. I haven't okay, wait wait.
Speaker 2: Wait wait will no, we will call him. What did
Speaker 2: he say after he heard it?
Speaker 5: I'll call him, give.
Speaker 2: Me his number?
Speaker 14: He said, I didn't hear nothing.
Speaker 5: I'm gonna call wait.
Speaker 2: Oh, well, he said he didn't hear nothing. No, no, no,
Speaker 2: don't do that. No no, no, don't give it on
Speaker 2: the air. But wait, Eric, he already told you he
Speaker 2: didn't hear.
Speaker 1: It, right, That's what he told me.
Speaker 8: But you see, I want to ask you something. Do
Speaker 8: you see a common thread and no one's heard it?
Speaker 2: No one, No one heard it? No one, that's no
Speaker 2: one heard it.
Speaker 5: Why would the cop get fired? Does he work at
Speaker 5: Kings as well?
Speaker 1: He was well, no, no, he wouldn't get fired. But
Speaker 1: I had asked him, I said, you heard that, right, Yeah,
Speaker 1: I didn't hear nothing.
Speaker 14: You know how they how you're condescending that people are like,
Speaker 14: they didn't.
Speaker 6: Hear nothing when they heard it.
Speaker 2: Mark, get the cops badge number.
Speaker 5: I'll talk to him here.
Speaker 17: Yeah.
Speaker 2: But basically he said he didn't hear anything.
Speaker 1: He were standing right next to her, Tom and Mark.
Speaker 2: It doesn't matter. He's not admitting it.
Speaker 1: Wait.
Speaker 8: Wait, we've got someone on YouTube, Robert, Robert Big Bear.
Speaker 8: He happened to be there as well, and he didn't
Speaker 8: hear it.
Speaker 14: Oh that's cute.
Speaker 1: I give you his name and phone numbers.
Speaker 14: Sell you could call him.
Speaker 8: Actually, we're giving we're gonna give it to chapter to
Speaker 8: call he knows the insiders down there.
Speaker 1: It's seven zero no, no, no, all.
Speaker 2: Right, let's let's uh with that. Let's take a breace
Speaker 2: that we can regroup, and then we have some information
Speaker 2: for Don on his insurance. If you're still on mark,
Speaker 2: we got more coming up. Go with a sure thing
Speaker 2: Denver's Best roofer Excel Roofing dot com. You don't pay
Speaker 2: a cent until you're content. Time for an insurance check
Speaker 2: up free, no obligation. In comparison, call Compass Insurance paying
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Speaker 2: You'll think you're his only customer when you choose Frank
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Speaker 2: home with Remax Alliance three oh three nine two zero
Speaker 2: sixteen twenty two. Yeah, Hi, Tom Martino, you're troubleshooter. Don
Speaker 2: had the insurance question. Don Brian looked into it a bit.
Speaker 2: You said that you were quoted. You said you were quoted.
Speaker 5: Let me get him, let me wrangle him up.
Speaker 2: He was talking back. So, Don, you said you were
Speaker 2: quoted an extra two grand a year for solar. That's
Speaker 2: not so.
Speaker 8: It's just not so I'm trying to get him. Hold on, Tom,
Speaker 8: go to one, all right, Julie, Don, Julie, okay, hold on.
Speaker 5: Hold on. We're going to pick you up in a second.
Speaker 15: Man.
Speaker 5: We tried to bring you on and we couldn't hear you.
Speaker 2: Hold on, all right, So who should I go to then?
Speaker 5: Because Don is ready? I'm sorry I said all that
Speaker 5: on air, didn't I Go ahead?
Speaker 13: Yeah?
Speaker 16: Go ahead, Don, I'm right.
Speaker 2: Here, all right, bro, Listen, we checked into it, and
Speaker 2: I think you were mistaken that the quote was two
Speaker 2: thousand dollars extra for solar Go ahead.
Speaker 7: Yeah.
Speaker 4: So Don, I'm going to call you after the show
Speaker 4: as well. But what it looks like is by adding
Speaker 4: on the solar to your current policy, they are requiring
Speaker 4: us to rerun a new cost estimator, and so some
Speaker 4: of the things that we're adding on there. I think
Speaker 4: there's some other structures too, but the total amount of
Speaker 4: the dwelling limits having to go up because it's currently
Speaker 4: underinsured according to their replacement cost estimator. But if we
Speaker 4: were just to add just the if we didn't have
Speaker 4: to do that, and we could just add on the
Speaker 4: cost of the solar panels and then add that onto
Speaker 4: the new policy. With the new roof, the premium would
Speaker 4: actually go down I'm looking here by about six hundred
Speaker 4: dollars a year because of the new roof. That's that's
Speaker 4: the reason why that goes down, even though the dwelling
Speaker 4: limits coming up a bit so, But because we're running
Speaker 4: a new cost estimator, it looks like we're going to
Speaker 4: have to increase the total amount. I've also got someone
Speaker 4: working on a quote for the solar pant.
Speaker 2: The solar total increase was how much?
Speaker 4: Well, oh, there, it's telling him that he needs to
Speaker 4: increase his dwelling limit by almost two hundred and twenty
Speaker 4: thousand dollars.
Speaker 2: Wow, because because he was under insured before.
Speaker 5: Right, Well, because it's just been so long since it's
Speaker 5: you know, it hasn't cost.
Speaker 2: You know, don That's that's the disadvantage to shopping for insurance.
Speaker 2: And I don't mean disadvantage because either way you would
Speaker 2: have run into trouble. If you were underinsured, you were
Speaker 2: to have run into trouble. So kind of hiding our
Speaker 2: heads in the sand and paying less money for less
Speaker 2: insurance isn't always a good idea, now, Brian, When you
Speaker 2: are underinsured, it's dangerous.
Speaker 4: Yeah, no, he had an additional fifty percent extended replacement costs.
Speaker 4: So almost all of our customers and the companies allow.
Speaker 2: Could he then stay put? Sometimes?
Speaker 5: Yeah?
Speaker 4: Well, I think it very well might be that the
Speaker 4: solar panels is a better idea than the solar tile
Speaker 4: because the solar tiles we would have to go to
Speaker 4: a whole new carrier because save Co in his case,
Speaker 4: doesn't that they don't rate for him, They don't allow.
Speaker 2: But with a solar panel, do they have to rewrite
Speaker 2: the entire costestum. We don't have to.
Speaker 4: We have to run a new cost estimator. But I
Speaker 4: think there's some things we can go through and make
Speaker 4: sure we have accurate information and then see if we
Speaker 4: can get that limit down a bit.
Speaker 2: All right, So don really they will work with you
Speaker 2: directly call them, okay, because I knew that there's no
Speaker 2: way solar's going to add that much. If everything else
Speaker 2: was equal and you weren't under insured before, what would
Speaker 2: a solar system add to a home?
Speaker 4: It truly, it's just the increase on the dwelling. So
Speaker 4: if you're putting, if you're cost if it's costing sixty
Speaker 4: thousand dollars, to get solar panels, we would increase the
Speaker 4: dwelling limit by sixty thousand dollars if everything with a CV.
Speaker 8: Is there any AGV insurance actual cash value for solar panels?
Speaker 8: In other words, if they if they get busted up
Speaker 8: and they're ten years old, I mean, how are they handled?
Speaker 5: Is it like a roof on an.
Speaker 4: Answer, It's handled as a roof. So if your roof
Speaker 4: was actual cash I or if you have a wind
Speaker 4: and hill deductible that's separate, that would be part of that.
Speaker 4: Because it's on the roof, it's.
Speaker 2: A part of your roof, the roof system. Okay, got it,
Speaker 2: got it? Okay, I want to talk to Julie. Julie,
Speaker 2: you have a problem with AutoNation. What's going on? Julie?
Speaker 10: Hi, Tom, Thanks so much for taking my call. So
Speaker 10: I'll make this as simple as I can. My husband
Speaker 10: and I bought our Toyota four Runner, and we noticed
Speaker 10: about newer used several months ago. It's with brand new
Speaker 10: right off the showroom. Okay, we noticed spots. There are
Speaker 10: ross colored spots underneath the outside of the on door
Speaker 10: on the right side, off the protective film underneath. So
Speaker 10: I brought the car into Toyota Automation off a Rappahle
Speaker 10: Roads and somebody came down from their their little podium
Speaker 10: and they looked at it and they said, oh, well,
Speaker 10: you know, blah blah blah. So I said, I'd like
Speaker 10: to speak to a manager.
Speaker 2: What the blah blah blah? What was that like, No
Speaker 2: big deal, don't worry about it, or we'll take care
Speaker 2: of it.
Speaker 10: Yes, when you know, when you come in, you will
Speaker 10: your you run your car in and then somebody comes
Speaker 10: down with their clipboard and they check you in. And
Speaker 10: he didn't really want to address it. So I said,
Speaker 10: I'd like to speak to a certain manager. And so
Speaker 10: they called Pat Brown, he's the service manager of that place,
Speaker 10: and he took pictures. They took pictures of the ross
Speaker 10: colored spots, and he said he'd have to submit them
Speaker 10: and he would call me back by July tenth.
Speaker 11: He didn't call back.
Speaker 2: All right, but Julie, I want to ask something about
Speaker 2: the rust color spots. When you rub your finger on
Speaker 2: those spots, is there an imp affection in the surface.
Speaker 10: It's it's hard to know. It's really hard to know.
Speaker 12: They are their spots all along.
Speaker 10: That protective film. So it was factory. It was put
Speaker 10: on at the factory. Okay, it's not on the other shide.
Speaker 2: What protective film? Is it underneath the film? Yes?
Speaker 10: Yes, And they couldn't even figure it out.
Speaker 2: So the film is covering the film is covering up
Speaker 2: those rough spots. Yes, and it's a clear film. Then
Speaker 2: it's like a it's like a shield.
Speaker 6: Yes.
Speaker 22: Yes.
Speaker 10: And the car and it's never been it's never been
Speaker 10: wrecked on that side.
Speaker 16: You know.
Speaker 10: It is factory. It is put on by the factory.
Speaker 2: How big are the spots? Are they bigger than the
Speaker 2: head of a pin? Are they like a dime? How
Speaker 2: big are they? Yes?
Speaker 3: What they are?
Speaker 10: They're they're varying, they're varying sizes. I hadn't really thought
Speaker 10: about it.
Speaker 2: What's the largest size a racer?
Speaker 12: There are like a racer on?
Speaker 17: Got it?
Speaker 2: Got it?
Speaker 14: Okay?
Speaker 10: So if this is a mystery, now, if it's something
Speaker 10: that's not RUSS, no problem. You know, I think they
Speaker 10: should since this is put on by the factory, they
Speaker 10: should just replace that strip. But at this point, Tom,
Speaker 10: I have called seven times, I have called are you aware?
Speaker 2: Are you so? What dealer did you buy it from? AutoNation?
Speaker 10: We didn't buy it from AutoNation, but we bought it
Speaker 10: from a Toyota. Oh, my husband. It was during COVID,
Speaker 10: so it was twenty twenty and that was so I
Speaker 10: can find out exactly. But it was a regular It
Speaker 10: was right off the show run.
Speaker 2: And why don't you just go to another dealer? Would though?
Speaker 1: I don't know?
Speaker 19: So that's my question.
Speaker 10: Why I'm calling you, because I've called the tenth sixteen, seventeen, nineteen, seventeen,
Speaker 10: twenty fourth, twenty third, twenty fourth and my husband.
Speaker 2: But truly, if if this dealer is so bad, do it.
Speaker 2: You can go to any dealer, Okay.
Speaker 10: All right, if that's your suggestion, that oh my suggestion.
Speaker 2: I got two suggestions. Okay, I think you should try
Speaker 2: a better Toyota dealer. There are some really good Toyota dealers.
Speaker 10: I didn't know there was a difference, Thank you so much.
Speaker 1: I really didn't.
Speaker 2: There's a big difference. But you don't that. The secret
Speaker 2: is listen, The secret is this. This car is still
Speaker 2: under warranty, right, yes, when you take it in, please
Speaker 2: listen to me. When you take it in, do not
Speaker 2: mention any of the trouble you had with the other
Speaker 2: dealer or they wouldn't look at it. Don't say that,
Speaker 2: don't pollute it, Okay, simply say this.
Speaker 16: Just say this.
Speaker 2: My car is under warranty. And you know what, I've
Speaker 2: noticed these strange spots underneath this. Why would it be
Speaker 2: under warranty though it's still under warranty, isn't it? Or not?
Speaker 1: It should be?
Speaker 10: But my husband and I bought a I mean, we
Speaker 10: got a stocked warranty. We got the whole, the whole
Speaker 10: sha bank.
Speaker 2: Well, what I mean is you is it under warranty?
Speaker 2: I'm assuming it is, is it or not?
Speaker 14: Yes?
Speaker 2: Yes, it's a twenty twenty. Is it a twenty twenty?
Speaker 17: Yeah?
Speaker 2: Yes it is two three four? Okay, so it's probably
Speaker 2: sill underworraning how many miles on it?
Speaker 8: Well, everything i'm reading says the basic warranty on a
Speaker 8: Toyota is three years or thirty six thousand miles.
Speaker 2: How many miles are on it?
Speaker 10: Oh my gosh, Tom, I'm sorry, I don't know over
Speaker 10: three years.
Speaker 12: It's our third card, so we don't we hardly?
Speaker 2: Okay. Well, I'm assuming I was assuming it's under warranty.
Speaker 2: If it's not under warranty, you're not going to like
Speaker 2: this answer, they don't have to do anything.
Speaker 10: Well, as long as it's fair, I'm fine with it.
Speaker 2: What do you mean fair? I said, they don't have
Speaker 2: to do anything.
Speaker 10: Listen, if it's not if it's not under warranty, then
Speaker 10: that's the way it is. If it is, if it
Speaker 10: is under warranty and it's their error, they should fix it.
Speaker 2: Well, of course they should, but I want to know
Speaker 2: if it is a problem. I would take it where
Speaker 2: are you located normally, where are you from? Okay? Good? Okay.
Speaker 2: I would make an appointment with Michael's autobody that's right
Speaker 2: off of it's right in your Castle Rock North part
Speaker 2: of Castle Rock.
Speaker 10: Okay, I'm writing it down, okay, And I.
Speaker 2: Would ask them tell them that some imperfections has shown
Speaker 2: up on your forerunner. You would like to get a
Speaker 2: quick opinion as to whether it needs to be fixed
Speaker 2: or addressed. They That's where I would take it, not
Speaker 2: to a dealer and let them assess it for you
Speaker 2: if it turns out. If it turns out that they say,
Speaker 2: you know what, this panel was rusted from the beginning
Speaker 2: or whatever, we can address it, but get an opinion
Speaker 2: from a really good body show and.
Speaker 8: Real quick If you email me the vin number help
Speaker 8: at Troubleshooter dot com. I'll check and see if it's
Speaker 8: under warranty for you and then Tom by the way, Chopper,
Speaker 8: talk to the cop that was in the King Soupers
Speaker 8: with Eric when it all went down.
Speaker 2: We'll talk to him right after this. Go with a
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Speaker 2: two zero sixteen twenty two. Man, poor Jakes taking a
Speaker 2: lot of criticism. Okay, so of Chopperson, Yes, I am Chopper.
Speaker 2: You talked to the cop that was supposedly there with
Speaker 2: Eric when all this went down, and he supposedly heard
Speaker 2: that woman say I'm a racist.
Speaker 24: Uh. The officer of the corporal doesn't know Eric doesn't
Speaker 24: know anything about his burrito sales can't support anything that
Speaker 24: Eric says. However, in Eric's defense, he did have the
Speaker 24: guy's phone number or the officer's phone number and badge number,
Speaker 24: but nothing to help him.
Speaker 2: But wait a minute, Eric, this guy did not recall
Speaker 2: even a little bit this incident, not even a little bit, not.
Speaker 24: Even a little bit. And we had a good conversation.
Speaker 24: He he doesn't know anything about it.
Speaker 2: He doesn't recall. He doesn't even recall Eric talking to
Speaker 2: him about it.
Speaker 14: That's correct, Tom, Oh my goodness, am I on the air?
Speaker 1: Tom?
Speaker 2: Yes you are, sir? Well no, John, Yeah, right, Only
Speaker 2: you are telling the truth. Every single person you talk
Speaker 2: to is lying.
Speaker 14: They're just denying it.
Speaker 5: It's like all the Jesse Smollett Uh what do you
Speaker 5: call them? Witnesses?
Speaker 1: Man, I don't know what to do, perfect example.
Speaker 2: Oh no, don't see me.
Speaker 14: I mean as far as him.
Speaker 1: I don't know. It's the opposite of me.
Speaker 14: But that's what they're doing, the Jesse Smollett scenario.
Speaker 1: But it's just not there.
Speaker 14: But I'm not going to give up until I give
Speaker 14: all my fact.
Speaker 5: I think the part you're missing, Eric is I'm saying
Speaker 5: you are Jesse.
Speaker 2: Yeah, you're not telling me. I think it's justice.
Speaker 14: Yeah, Jesset uh Smollette.
Speaker 1: But Tom, I wouldn't call and waste.
Speaker 2: Your time with no no listen, listen, but no one,
Speaker 2: not one person can verify your story, Bro, I can't,
Speaker 2: and honest to goodness, this is the way I would
Speaker 2: vet any call. I'm not calling you a liar, but
Speaker 2: we got to get some verification. I'm Tom Martinez. We're
Speaker 2: out of time. Don't forget Compass Insurance Group three oh
Speaker 2: three nine nine six nine thousand for your insurance checkup.