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Speaker 1: For the first hour, we have some music news, music

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industry news to discuss.

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Speaker 2: You know, I love this stuff.

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Speaker 1: I'm a music industry nerd and I do some things

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in the industry, and I have for a long time.

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But we were talking last week. I think it was

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last week. Was it last week or the week before?

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I have to be honest with you, It all blurs together, but.

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Speaker 2: No, I think it was last week.

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Speaker 1: We were talking about Oasis and this debacle. We have

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an update on this well, and it relates to another

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issue happening in the music industry.

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Speaker 3: But so.

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Speaker 1: Oasis tickets went on sale. It's the first time they're

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touring in fifteen years. The Gallagher brothers loll. I'm sorry,

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not loll Noel and Liam. I do that once in

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a while. I create amalgams of words. I combined Nol

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and Liam into loll. I'll just call them loll. So

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Lowell actually managed to stop arguing enough to say, let's

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go make some money. That's how the uh, that's how

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people who are cynical about it or talking about it right, Oh,

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this is just a money grab.

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Speaker 2: Oasis is there. They're coming for our cash.

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Speaker 1: They just want to make some money now, that's not

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how I think about it necessarily. I mean, again, I

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do understand that that's very often a purpose of doing this,

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but but I also am a fan of Oasis. Although

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it's funny so back in the day, back in the

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nineties when Wonderwall was on the radio every five minutes,

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I actually really liked it that Wonderwall. I thought was

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such a great song. And I still think it's a

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great song. But if I hear it now, I'm like, eh,

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I'm over it. Oh, I was over it a long

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time ago. Acquiesce is my favorite Oasis song, which was

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actually a B side. But anyway, I'm I think it's cool.

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I mean, I'm not gonna go spend gobs of money.

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I don't know if they've even put any US tour

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dates on sale. I know they've got a bunch of

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UK dates, but you know, I'm not gonna go see

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them because I don't want to pay all that money

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and it's going to be expensive. It already is expensive

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because tickets went on sale in the UK, and that's

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what set off this whole controversy around the ticket sales themselves.

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But anyway, so Oasis, no matter how you feel about them,

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love them, hate them. They're kind of polarizing. I've always

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been a fan, but I also understand, and again, as

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someone who's done things in the industry, I have kind

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of a you know, I can look at it both

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as a fan and as a business. I can see

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it from both perspectives. So, yeah, maybe it is a

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money grab. I don't, you know, but it's a business.

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You got to make money, right, you got to make

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a living. You know, these guys probably.

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Speaker 2: Spend a lot.

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Speaker 1: They just seems, well, at least Liam does, probably spend

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a lot. Noel always struck me as a down to

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earth of the two, but I'm sure Liam has quite

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the lifestyle anyway.

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Speaker 2: But put all that aside, regardless of how you feel

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about it.

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Speaker 1: So we were talking on the show last week about

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tickets went on sale and the websites were crashing. I

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say websites plural because obviously you know Ticketmaster, which is

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owned by Live Nation. They put the tickets on sale,

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nobody could get them because the site kept crashing, but

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also the secondary sites were crashing, and then Oasis's management

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put out a statement saying, actually, don't even buy these

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tickets on secondary sites because those will be canceled. Those

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are not authorized. And we got into this a little

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bit last week Jenny and I talking about how, you know,

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you've got what a big tour like this goes on sale,

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So you've got Ticketmaster, which sells the tickets, but very

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often what happens is for I think a lot of

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people are probably pretty savvy to this already. But the

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reason that something can go on sale and then it

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sells out like immediately, I'm sure people probably assume, well,

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that's because of the Internet. You know that that didn't

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happen pre Internet for those of us who are old

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enough to remember, you know, when you would have to

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actually go and stand in line somewhere to buy tickets.

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But you know, things would sell out quickly, which is

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why if it was a big tour that you really

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wanted to see, you'd have to go and stand in line,

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you know, Like Jenny has told stories about, you know her,

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I think her and her mom standing in line for

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Prince tickets and like camping out overnight or something, or

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being there for hours.

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Speaker 2: When Prince was touring.

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Speaker 1: But then so the Internet comes along, for lack of

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a better way of putting it, and everything's available online.

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So things sell out instantly, and yes, uh, because in theory,

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you know, thousand, tens, hundreds of thousands, potentially millions of

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people can go and try to buy these tickets immediately

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once they go online in the digital age, so to speak.

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But there's another element to that. Very often these tickets

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are bought up by scalpers. And I don't mean when

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I say scalper, I don't mean the guy standing out

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in front of the venue trying to sell you a

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ticket to a sold out show because the show has

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sold out, but this random guy has tickets that he's

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willing to sell you at a premium cash only. I

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mean scalpers, these services, these ticketing sites that buy in

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bulk these tickets and then resell them at a profit.

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That goes on all the time. There are those who

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have tried to push back on it, trying to find

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ways to prevent that from happening, but it still goes on.

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And then, of course you've also got the other element

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of Ticketmaster itself. Some people think that, for example, the

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Live Nation Ticketmaster merger never should have been approved by

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the government. That gets into a whole other thing. So

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you know, a lot of people are dissatisfied with Ticketmaster

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itself as an entity. Remember back in the day again,

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this was yeah, this must have been in the nineties

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or early two thousands when Pearl Jam was kind of

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the first to say, hey, we don't even want to

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deal with Ticketmaster anymore. We don't like the way they

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do business, we don't like the way the fans are

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kind of getting the shaft. And so they started working

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with smaller you know, in various markets around the country.

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They started working with these smaller market ticketing agencies, which

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didn't really work out that great, and in the end

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pearl Jam had to give in, had to capitulate and

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go back to working with Ticketmaster.

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Speaker 2: It's just the reality of it.

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Speaker 1: So you've got all of that, and then you've got

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this new element. And this we did not talk about

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last week, but again it is part of this whole

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story with Oasis and these tickets. Is the dynamic pricing. Now,

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for those of you who don't know, you may have

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heard the term, some of you will know, some of

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you will not know what this is. But dynamic pricing

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is this concept where, well, you know, basic free market economics, right,

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supply and demand, When supplies low demand is high, things

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cost more money. Well, this concept has been applied to

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tickets and Ticketmaster uses it where Okay, so if demand

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is high for a show and supply is low, only

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so many tickets available, those tickets will automatically increase in price.

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Speaker 2: There's even been who was it. There was a.

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Speaker 1: Fast food restaurant chain that tried to do this, and

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I want to say it was Wendy's. They either tried

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it in some of their locations or they were testing

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it in maybe one location and they were thinking about

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rolling it out nationally or something. I don't remember all

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the details, but they tried to do some sort of

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dynamic pricing concept where at busy times of day the

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food would cost more. But I think they probably pulled

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the plug on that pretty quickly. I think it was

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Wendy's who tried to do this. But anyway, so this

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has been done with Ticketmaster, and that factors into the

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Oasis debacle, as it were, because now Ticketmaster is being

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investigated about the dynamic pricing. Now, if you're a ticket buyer,

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you may not like this very much. You might long

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for the days when tickets would go on sale and

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you know what the price is and you just go

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and you buy the tickets at the price that you're

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expecting them to be because that's what they're announced at,

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and that that is over, you know. I mean, if

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you're buying tickets to a smaller sh like, for example,

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if you're buying tickets to go see John Posse at

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Dart at the Rex Theater on Friday night, I don't

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think those prices are going to change, right, you know.

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But but when you're a ticketmaster, uh, and you can

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afford all this technology to control the prices and everything,

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you know, you can do whatever you want. I mean Ticketmaster,

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it is truly a monopoly. They can do whatever they want.

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But that doesn't mean that they can do whatever they

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want without some consequences. So let's look at this again.

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The newest wrinkle in the what did I say?

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Speaker 2: I'm calling them loll loll Gallagher.

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Speaker 1: I should if you're just joining us, I should clarify

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it's an amalgam of NOL and Liam, because apparently I

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have difficulty say NOL and Liam, so it's easier to

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just say loll. They are almost indistinguishable in terms of

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I mean, they don't look exactly alike. But if you

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listen to an interview with them. You know what's funny

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about OA Back in the nineties when they first got big,

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that first album definitely maybe really blew up. I remember

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seeing interviews with them on MTV and MTV would actually

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they would actually subtitle the interviews. Obviously the Gallaghers were

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speaking English in the interviews, but their accents were such

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that you almost couldn't understand them, so MTV would actually

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subtitle the interviews.

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Speaker 2: It was funny.

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Speaker 1: And I don't know if they were doing it to

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be funny or kind of doing it to be funny,

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but it was funny. They can be difficult to understand.

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By the way, Noel Gallagher is very funny too.

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Speaker 2: He's got it.

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Speaker 1: I don't think Liam's particularly funny, but Noel has a

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very dry sense of humor that I like anyway. Okay,

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so here's the newest wrinkle, and this is from Music

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Businessworldwide dot Com. UK competition regulator launches investigation into Ticketmaster

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over Oasis ticket sale. So now the government's involved, says here.

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The UK's Competition and Markets Authority CMA has launched an

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investigation in the Live Nation owned ticketing giant Ticketmaster. The

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reason for the investigation last Saturdays on sale for Oasis'

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twenty twenty five UK Actually, what was the date on

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this article, September fifth. Okay, so it is referring to

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last Saturday. So it's referring to the on sale that

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happened one week ago for Oasis' twenty twenty five UK

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and Ireland stadium tour, including quote how so called dynamic

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pricing may have been used unquote, the CMA said in

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a statement on September five. The Competition watchdog says the

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plans to scrutinize quote excuse me, whether the sale of

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Oasis tickets by Ticketmaster may have breached consumer protection law unquote,

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because again, like I was saying, not everyone thinks that

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the dynamic pricing is right or ethical, And I'm not

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saying that I have a problem with it. I'm just saying,

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you know, well, apparently it's people in government who are saying,

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we're not sure that this is the correct way to

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be treating consumers.

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Speaker 2: I'm not making a judgment about it.

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Speaker 1: I'm agnostic on that part of it, but I think

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it's interesting that you know, what I do think will

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be really interesting is does this stick around the dynamic

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pricing concept in terms of tickets. It's already lasted longer

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than I thought. This has been going on a few

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years now. When it started, I remember thinking this isn't

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going to last. There is going to be so much

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backlash to this. People are not going to like it.

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People are used to tickets go on sale, They go

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on sale for a particular price. If a show isn't selling,

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rarely will you even see the price go down, right,

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You rarely see that. You very rarely see discounted tickets.

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Speaker 2: In fact, you're.

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Speaker 1: Look, if you're a promoter and you've got a big

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show in an arena, say right, and tickets aren't moving,

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you'll give away tickets before you'll lower the prices. That's

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true if you've got if you've got a show in

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a ten thousand seed arena. Again, this is if you're

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the promoter putting on the show, not the band's management

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has no say in this, or certainly not the record label, nobody,

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or even the venue. You're the promoter and you're deciding.

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You're making decisions based on how these tickets are moving.

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If it's soft, meaning you're not selling enough tickets, you're

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not selling as many as you thought you were. What

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00:13:50,360 --> 00:13:53,799
you'll do is very often is they call it papering

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the room, which means because what you don't want at

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the end of the day is a half empty arena.

240
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So if you're in a ten thousand seat venue and

241
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you're only on track to sell five thousand tickets, you

242
00:14:12,480 --> 00:14:16,440
don't want that. It just doesn't look good right to

243
00:14:16,519 --> 00:14:19,120
have a ten thousand seat arena that's only half full.

244
00:14:19,840 --> 00:14:23,080
So if you were thinking you're gonna sell eight thousand, right,

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so you'd be at eighty percent capacity. Sorry, if I'm

246
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getting two into the weeds, but I know a lot

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of people in the industry listen to the show.

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Speaker 2: So if you're only at you think you're gonna be.

249
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Speaker 1: At eighty percent capacity, you're gonna sell eight thousand out

250
00:14:37,879 --> 00:14:41,480
of ten thousand seats, and but it's looking like you're

251
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only gonna hit five thousand. You don't want a half

252
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empty arena, So you will give away tickets to that show.

253
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It happens all the time. You'll you'll be contacting every

254
00:14:53,000 --> 00:14:55,919
radio station you can find that you think might be

255
00:14:55,960 --> 00:15:00,919
interested in doing a ticket giveaway, be giving them out

256
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to businesses and saying, here, give these to your employees,

257
00:15:05,039 --> 00:15:06,799
or do some kind of contest, do whatever you want

258
00:15:06,799 --> 00:15:08,039
with them, just make sure people.

259
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Speaker 2: From your company show up at the show.

260
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Speaker 1: You'll do anything that you can to get more people

261
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in the door. And at that point, it's all about

262
00:15:16,159 --> 00:15:18,360
the optics of it. It's all about what it looks like.

263
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Because you don't want to put on a show in

264
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a ten thousand seed arena that's literally half full and

265
00:15:26,039 --> 00:15:29,200
then have that, you know, have people hear about it,

266
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have people seeing on social media tickets of a half

267
00:15:31,840 --> 00:15:33,720
empty arena, just.

268
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Speaker 2: All of that.

269
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Speaker 1: You want it to look like everything that you do

270
00:15:36,519 --> 00:15:41,320
is successful. So you're going to paper again, it's called

271
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paper in the room. You're going to try to get

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as many people in there as you can, and if

273
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that means because you have nothing to lose, right, if

274
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you're not going to sell those tickets, you might as

275
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well give them away because the show's gonna happen no

276
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matter what, and you're gonna have to pay everybody.

277
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Speaker 2: No matter what.

278
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Speaker 1: If you're the promoter, you've got financial obligation tied up

279
00:16:00,559 --> 00:16:02,519
in this. You might take a loss on that show,

280
00:16:02,799 --> 00:16:04,639
but you might as well get as money as many

281
00:16:04,639 --> 00:16:06,440
people in the door as you can, so at least.

282
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Speaker 2: It looks good.

283
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Speaker 1: So the point being, what you'll rarely see. I can't

284
00:16:16,240 --> 00:16:21,000
say never, but what you'll rarely see is a promoter say, Okay,

285
00:16:21,519 --> 00:16:27,399
these tickets they're not moving at sixty dollars, so I

286
00:16:27,399 --> 00:16:29,960
think we're going to drop the price to fifty or

287
00:16:30,000 --> 00:16:31,600
to forty and see if we can sell some more.

288
00:16:31,679 --> 00:16:34,240
You just don't see that they'd rather paper the room

289
00:16:34,639 --> 00:16:39,039
than lower the price on the tickets. Reason being, if

290
00:16:39,039 --> 00:16:42,480
you lower the price on the tickets, again not using

291
00:16:42,519 --> 00:16:45,519
Ticketmaster's dynamic pricing, I'm just saying, if you decide, as

292
00:16:45,559 --> 00:16:50,919
the promoter, you're going to lower the price, now you're

293
00:16:51,240 --> 00:16:55,200
you're risking well, first of all, you're risking alienating the

294
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people who already bought the tickets at the higher price,

295
00:16:58,559 --> 00:17:00,639
So you don't want them going on so media saying

296
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hey I got ripped off. But although that's probably not

297
00:17:04,160 --> 00:17:07,400
that likely. But what you also don't want to happen

298
00:17:07,519 --> 00:17:10,759
is what if you lower the price but it doesn't

299
00:17:10,839 --> 00:17:14,400
it doesn't juice the sales. Now you're taking an even

300
00:17:14,440 --> 00:17:19,440
bigger loss. You could lower the price, but it doesn't

301
00:17:19,440 --> 00:17:22,279
increase your sales. The same number of people who were

302
00:17:22,279 --> 00:17:24,640
probably going to buy tickets end up buying the tickets

303
00:17:24,680 --> 00:17:27,920
anyway regardless. Right, So they would have bought the tickets

304
00:17:27,920 --> 00:17:30,640
anyway if they were still ten dollars more, twenty dollars more.

305
00:17:31,519 --> 00:17:34,000
So you lower the price, you still only sell five

306
00:17:34,039 --> 00:17:36,599
thousand tickets. You're you've still got a half empty room,

307
00:17:36,680 --> 00:17:38,359
and you've actually made less money.

308
00:17:38,880 --> 00:17:40,200
Speaker 2: So it's not worth the risk.

309
00:17:40,359 --> 00:17:44,400
Speaker 1: So the best thing to do, at least in my

310
00:17:44,480 --> 00:17:47,359
experience and from what I've seen, is in that situation,

311
00:17:47,720 --> 00:17:50,480
you leave the ticket price as it is and you

312
00:17:50,640 --> 00:17:53,880
just hope that you know, you get a lot of

313
00:17:53,920 --> 00:17:56,759
walk up right, you know, people coming showing up on

314
00:17:56,839 --> 00:18:02,079
the day of and and you try to paper the room,

315
00:18:02,119 --> 00:18:06,680
you try to give out some tickets too. But this

316
00:18:06,799 --> 00:18:11,759
dynamic pricing has changed to everything. So again getting back

317
00:18:11,759 --> 00:18:15,039
to this article, over ten million fans from one hundred

318
00:18:15,039 --> 00:18:18,200
and fifty eight countries are confirmed to have queued up

319
00:18:18,279 --> 00:18:22,880
on Saturday, August thirty one to buy tickets to the tour.

320
00:18:23,519 --> 00:18:25,880
Yeah so it was yeah, so, like I said, it

321
00:18:25,920 --> 00:18:29,480
was last weekend that the tickets went on sale. Two Additionally,

322
00:18:29,920 --> 00:18:34,440
additional Wembley Stadium shows have been added due to quote

323
00:18:34,599 --> 00:18:39,119
unprecedented demand during the sale, which Oasis said in a

324
00:18:39,119 --> 00:18:43,200
press release Saturday, quote saw all ticket platforms struggling to cope,

325
00:18:43,400 --> 00:18:47,440
resulting in immense frustration and disappointment for fans who missed

326
00:18:47,480 --> 00:18:49,880
out after queuing for many hours.

327
00:18:49,960 --> 00:18:51,400
Speaker 2: Unquote. By the way, the.

328
00:18:51,319 --> 00:18:53,880
Speaker 1: Same thing happened in the United States. If you remember

329
00:18:53,880 --> 00:18:58,920
with Taylor Swift, same thing. You know, people were frustrated.

330
00:18:58,960 --> 00:19:02,200
They were trying to get I remember seeing people on

331
00:19:02,240 --> 00:19:04,720
social media just you know, in tears over it. They

332
00:19:04,720 --> 00:19:08,519
were so desperately trying to get Taylor Swift tickets and

333
00:19:08,240 --> 00:19:12,759
uh and couldn't because you know, you wait, you log

334
00:19:12,799 --> 00:19:15,680
onto the website, you're in the queue, You're waiting and

335
00:19:15,720 --> 00:19:18,799
waiting and waiting, and then eventually something happens. You know,

336
00:19:18,839 --> 00:19:23,319
maybe the site crashes, or you know, there's something something

337
00:19:23,359 --> 00:19:27,599
goes wrong, maybe your computer suddenly wants to update and

338
00:19:27,759 --> 00:19:30,119
shuts itself down and restarts or whatever it is, right,

339
00:19:30,680 --> 00:19:32,880
you know, after you've already invested hours of your time

340
00:19:32,920 --> 00:19:34,839
and then you now you're you're at the back of

341
00:19:34,920 --> 00:19:36,440
the line, or now you log back in and the

342
00:19:36,440 --> 00:19:40,519
shows sold out. So you know, so this this is

343
00:19:40,559 --> 00:19:48,559
not in and of itself unprecedented, but to put the

344
00:19:48,680 --> 00:19:53,200
extent of that demand into context, Wembley, where Oasis are

345
00:19:53,240 --> 00:19:56,880
now set to play seven of the tours nineteen dates,

346
00:19:57,359 --> 00:20:01,079
has a capacity of ninety thousand, which means that the

347
00:20:01,119 --> 00:20:04,039
band would need to perform one hundred eleven dates at

348
00:20:04,039 --> 00:20:07,079
the stadium to meet the demand for next year's tour.

349
00:20:10,359 --> 00:20:13,240
The following Wednesday, and the same press release announcing the

350
00:20:13,240 --> 00:20:19,200
two additional Wembley shows, Oasis publicly distanced themselves from the

351
00:20:19,200 --> 00:20:23,279
decisions that led to the use of Ticketmaster's dynamic pricing

352
00:20:23,319 --> 00:20:24,640
tools during the sale.

353
00:20:25,200 --> 00:20:26,200
Speaker 2: Yeah, so a.

354
00:20:26,160 --> 00:20:34,240
Speaker 1: Lot of this went on. Where now Oasis, the Gallagher brothers, Lowell.

355
00:20:33,960 --> 00:20:34,640
Speaker 2: I'm calling them.

356
00:20:34,839 --> 00:20:39,880
Speaker 1: I've melded them together into one person, Lowell Gallagher. It's

357
00:20:39,880 --> 00:20:41,720
just easier economy of language.

358
00:20:41,359 --> 00:20:41,759
Speaker 2: My friends.

359
00:20:43,039 --> 00:20:48,279
Speaker 1: So now fans are pointing at them and going, you

360
00:20:48,359 --> 00:20:50,240
guys are bad, you guys are greedy.

361
00:20:50,359 --> 00:20:50,759
Speaker 2: All this.

362
00:20:51,359 --> 00:20:54,880
Speaker 1: In reality, it really doesn't have much to do with them,

363
00:20:55,440 --> 00:20:58,920
but they're going to take the blame. Of course, they're

364
00:20:58,960 --> 00:21:02,599
the public faces of this. I'm I have a hunch

365
00:21:02,680 --> 00:21:06,319
that they probably don't care that much because.

366
00:21:08,079 --> 00:21:11,440
Speaker 2: You know, they they're extremely.

367
00:21:11,039 --> 00:21:16,319
Speaker 1: Rich and famous, and you know is you know it

368
00:21:16,359 --> 00:21:18,960
probably doesn't affect that much. I don't think a mean

369
00:21:19,119 --> 00:21:22,599
comment from a fan is going to hurt the Gallagher brothers.

370
00:21:23,359 --> 00:21:26,920
But but that is, you know, they're they're the face

371
00:21:26,960 --> 00:21:29,440
of it, so it's they're going to take the brunt

372
00:21:29,440 --> 00:21:34,000
of the anger and ire from people. It says here,

373
00:21:34,039 --> 00:21:39,079
informed sources speaking to MBW, which is Music Business Worldwide,

374
00:21:39,079 --> 00:21:41,920
This is a great website. This week estimated that ten

375
00:21:41,960 --> 00:21:44,559
to fifteen percent of the one point four million tickets

376
00:21:44,599 --> 00:21:49,160
sold over the weekend were quote dynamically priced on ticket Master,

377
00:21:49,480 --> 00:21:52,319
meaning the price automatically adjusts based on supply and demand.

378
00:21:52,839 --> 00:21:55,720
The price for these tickets more than doubled from a

379
00:21:55,759 --> 00:21:59,680
face value of around one hundred and fifty pounds I

380
00:21:59,720 --> 00:22:03,599
assume that's pounds to an in demand price tag of

381
00:22:03,680 --> 00:22:08,079
around three hundred and fifty five, causing fan outcry on

382
00:22:08,160 --> 00:22:12,839
social media platforms and much discussion in other media outlets

383
00:22:12,839 --> 00:22:21,440
including MBW on Tuesday, and again, that takes us back

384
00:22:21,480 --> 00:22:23,720
to what I was saying before about how long will

385
00:22:23,720 --> 00:22:28,039
this last? People don't like the dynamic pricing, They end

386
00:22:28,119 --> 00:22:31,200
up feeling taken advantage of, and they end up feeling

387
00:22:31,240 --> 00:22:35,720
ripped off as a free market economist. I'm not an economist.

388
00:22:35,759 --> 00:22:41,000
I'm sorry as but as but as a I don't

389
00:22:41,039 --> 00:22:43,000
know why I said economist, but you know, as someone

390
00:22:43,000 --> 00:22:46,240
who believes in free markets, let me put it that way.

391
00:22:47,160 --> 00:22:51,519
I you know, I'm not I'm not really taking a

392
00:22:51,519 --> 00:22:54,160
position one way or the other. It's it's supplying demand,

393
00:22:54,200 --> 00:22:57,400
it's being applied here. It's almost like an auction in

394
00:22:57,440 --> 00:23:01,839
a sense. Right, but buying the tickets, I'm not taking

395
00:23:01,880 --> 00:23:03,920
a position. I'm gonna remain agnostic on it, at least

396
00:23:03,960 --> 00:23:06,920
for now. But I'm telling you this could be the

397
00:23:07,000 --> 00:23:13,559
nail in the coffin of this particular strategy, because people

398
00:23:13,640 --> 00:23:17,039
are you know, the last thing you want is your

399
00:23:17,039 --> 00:23:21,480
consumers or your fans to feel that they've been victimized.

400
00:23:21,720 --> 00:23:24,279
You know, I saw one comment somebody directed at the

401
00:23:24,279 --> 00:23:28,079
Gallaghers saying, you know, I wouldn't have thought. I wouldn't

402
00:23:28,079 --> 00:23:31,720
have thought you would be so greedy. You know, your

403
00:23:31,799 --> 00:23:34,599
fan base is, you know, kind of working class people,

404
00:23:35,160 --> 00:23:39,680
and here you are being so greedy. And again it's

405
00:23:39,759 --> 00:23:44,920
but it's not it's not them. I'm not saying they're

406
00:23:44,960 --> 00:23:46,119
not greedy. Maybe they are.

407
00:23:46,240 --> 00:23:46,759
Speaker 2: I don't know.

408
00:23:47,000 --> 00:23:51,160
Speaker 1: Again, you know, you get when you get to that level.

409
00:23:51,160 --> 00:23:54,000
I mean, there's been plenty of research and studies done

410
00:23:54,000 --> 00:23:55,400
on this. When you get to a certain level of

411
00:23:55,400 --> 00:23:58,440
fame and money, there is a certain almost as sociopathy

412
00:23:58,519 --> 00:23:59,039
that sets in.

413
00:23:59,160 --> 00:24:03,079
Speaker 2: Right, So you know, I'm not.

414
00:24:03,000 --> 00:24:06,440
Speaker 1: Saying they're not terrible people. They may be, they may

415
00:24:06,480 --> 00:24:09,920
not be. I don't know. I'm a fan of their music,

416
00:24:10,039 --> 00:24:13,319
but if I actually met them, I might be horrified.

417
00:24:13,680 --> 00:24:14,960
They say, don't meet your heroes.

418
00:24:15,359 --> 00:24:18,640
Speaker 2: I don't know. But it's ultimately not their fault.

419
00:24:18,720 --> 00:24:22,799
Speaker 1: But but if there's enough outcry over this, over this

420
00:24:22,880 --> 00:24:26,039
whole dynamic pricing thing, this might be the beginning of

421
00:24:26,079 --> 00:24:31,880
the end of it. So the band's press release said, quote,

422
00:24:32,519 --> 00:24:36,039
it needs to be made clear that Oasis leave decisions

423
00:24:36,119 --> 00:24:38,039
on ticketing and pricing.

424
00:24:37,920 --> 00:24:40,400
Speaker 2: Entirely to their promoters.

425
00:24:39,880 --> 00:24:43,559
Speaker 1: And management, and at no time had any awareness at

426
00:24:43,640 --> 00:24:46,279
dynamic pricing was going to be used.

427
00:24:46,519 --> 00:24:47,079
Speaker 2: Unquote.

428
00:24:50,440 --> 00:24:56,519
Speaker 1: Is that satisfactory? Probably from a pr standpoint, probably not.

429
00:24:57,599 --> 00:24:59,960
No one's going to believe that. No one who's no

430
00:25:00,000 --> 00:25:02,519
no one who's angry about this is going to read

431
00:25:02,599 --> 00:25:07,039
that statement and say, oh, Okay, it's really got nothing

432
00:25:07,079 --> 00:25:10,160
to do with them. I mean, it's true in a

433
00:25:10,240 --> 00:25:13,519
sense right. But there's a big hole in this though too.

434
00:25:14,359 --> 00:25:17,200
Let me read part of this again. It needs to

435
00:25:17,279 --> 00:25:19,920
be made clear that Oasis leave decisions on ticketing and

436
00:25:19,960 --> 00:25:24,920
pricing entirely to their promoters and management. One little problem

437
00:25:24,960 --> 00:25:29,720
with that. So promoters are people you're in business with, right,

438
00:25:30,000 --> 00:25:32,839
the promoter is the one. Well, the promoter first of all,

439
00:25:32,880 --> 00:25:35,119
takes all the risk. Again, I have experience in this,

440
00:25:35,240 --> 00:25:38,480
so I know how this feels. Not on this level obviously,

441
00:25:38,559 --> 00:25:43,480
but you know the promoters putting on the shows and

442
00:25:43,519 --> 00:25:47,240
handling all of that, so you are somewhat at a

443
00:25:47,240 --> 00:25:53,920
promoter's mercy. The problem is the sentence says that they

444
00:25:54,039 --> 00:25:59,599
leave this to their promoters and management. And management is

445
00:25:59,599 --> 00:26:02,920
a problem to me because that's there's a cop out there.

446
00:26:03,559 --> 00:26:07,319
Oh that's our management. Well, here's the thing is management

447
00:26:07,400 --> 00:26:10,640
works for the band. The band doesn't work for management.

448
00:26:10,799 --> 00:26:13,079
It's not how you know, it's not. It's not like

449
00:26:13,319 --> 00:26:15,480
in the corporate world, you know, when if you have

450
00:26:15,519 --> 00:26:18,039
a manager, you work for your manager, right, they're your boss,

451
00:26:18,799 --> 00:26:20,640
you know. In the music industry it's the other way around.

452
00:26:20,680 --> 00:26:24,079
In that if if you are an artist and you

453
00:26:24,119 --> 00:26:26,880
have a manager, the manager is someone you hire they

454
00:26:26,920 --> 00:26:31,200
work for you. You hire them to run your business,

455
00:26:31,200 --> 00:26:37,920
the business of your music. So for the band to say, well,

456
00:26:37,920 --> 00:26:40,279
that's not up to us, we leave that to our management,

457
00:26:40,319 --> 00:26:42,759
Well that the management works for you, dude.

458
00:26:43,720 --> 00:26:45,839
Speaker 2: You know, you can't really pass the buck.

459
00:26:46,160 --> 00:26:49,920
Speaker 1: You know, they're your employee in a sense, not literally

460
00:26:49,960 --> 00:26:50,640
an employee.

461
00:26:50,640 --> 00:26:52,359
Speaker 2: They you know, they've got contracts and everything. But you

462
00:26:52,440 --> 00:26:54,119
know what I'm saying, you know, So.

463
00:26:54,160 --> 00:26:56,559
Speaker 1: To say it's one thing to say, I you know,

464
00:26:56,839 --> 00:26:58,599
you can kind of let it fly a little bit

465
00:26:58,640 --> 00:27:02,240
and say, well, it's it's not our fault, it's you know,

466
00:27:02,319 --> 00:27:04,200
we leave that to the promoters. Well, yeah, that's what

467
00:27:04,240 --> 00:27:07,559
the promoter does, right, that's their function. But to say

468
00:27:07,880 --> 00:27:13,039
and management, well, that's your management is they're your management.

469
00:27:13,240 --> 00:27:16,440
You You can fire your management if you want to.

470
00:27:16,519 --> 00:27:18,440
You can tell your management don't do it this way.

471
00:27:18,480 --> 00:27:21,400
It's upsetting our fans. You can tell your management to

472
00:27:21,440 --> 00:27:22,359
handle it differently.

473
00:27:22,720 --> 00:27:23,039
Speaker 2: Okay.

474
00:27:23,079 --> 00:27:27,960
Speaker 1: So there's more to the statement quote. While prior meetings

475
00:27:28,000 --> 00:27:31,920
between promoters, ticket Master and the band's management resulted in

476
00:27:31,960 --> 00:27:35,279
a positive ticket sales strategy which would be a fair

477
00:27:35,440 --> 00:27:39,839
experience for fans, including dynamic ticketing to help keep general

478
00:27:39,839 --> 00:27:45,720
ticket prices down as well as reduced touting. The I

479
00:27:45,720 --> 00:27:50,720
don't know touting is that maybe that's a term for

480
00:27:52,039 --> 00:27:55,480
that almost sounds like a might be another term for scalping.

481
00:27:57,039 --> 00:27:59,160
In the United States, we call it scalping. Maybe there

482
00:27:59,200 --> 00:28:02,079
they call it touting. I don't know, Sorry, I just

483
00:28:02,119 --> 00:28:04,079
I don't know what that word means in that, but

484
00:28:04,119 --> 00:28:06,240
I assume from the context it might be another term

485
00:28:06,279 --> 00:28:10,400
for scalping. The execution of the plan failed to meet expectations.

486
00:28:10,480 --> 00:28:13,279
All parties involved did their utmost to deliver the best

487
00:28:13,279 --> 00:28:16,799
possible fan experience, but due to the unprecedented demand, this

488
00:28:16,880 --> 00:28:24,000
became impossible to achieve. M I feel like there's a

489
00:28:24,079 --> 00:28:31,519
contradiction here. Did anyone else here a contradiction? Yeah, there's

490
00:28:31,519 --> 00:28:37,279
a there's a pretty latent contradiction self contradiction in this

491
00:28:37,559 --> 00:28:46,880
statement that to me seems glaringly obvious. So let's back

492
00:28:46,960 --> 00:28:49,640
up a little bit. So the statement opens with it

493
00:28:49,680 --> 00:28:51,880
needs to be made clear that Oasis leave decisions on

494
00:28:51,880 --> 00:28:54,839
ticketing and pricing entirely to their promoters and management, and

495
00:28:54,920 --> 00:28:58,559
at no time had any awareness that dynamic pricing was

496
00:28:58,599 --> 00:29:02,559
to be used, So the band had no idea according

497
00:29:02,599 --> 00:29:06,960
to that paragraph or that opening statement, that opening sentence,

498
00:29:07,440 --> 00:29:10,759
that of the statement that dynamic pricing was to be used.

499
00:29:10,759 --> 00:29:17,319
But then they say, oh, okay, I'm sorry. No, I

500
00:29:17,440 --> 00:29:18,440
was wrong. I was wrong.

501
00:29:18,480 --> 00:29:23,440
Speaker 2: I retract. There is no there is no contradiction.

502
00:29:23,640 --> 00:29:26,039
Speaker 1: I thought there was a contradiction because it sounded like

503
00:29:26,079 --> 00:29:30,240
they're saying that Oasis had no idea, the band had

504
00:29:30,279 --> 00:29:34,839
no idea. And then I see this sentence while while

505
00:29:34,839 --> 00:29:38,000
prior meetings between promoter, Sigmaster and the band's management resulted

506
00:29:38,039 --> 00:29:40,680
in a positive ticket strategy, you know that everyone thought

507
00:29:40,720 --> 00:29:44,880
would be fair, and I thought I took that as

508
00:29:45,039 --> 00:29:50,039
everyone was involved in that decision. But no, that's not correct.

509
00:29:50,079 --> 00:29:53,000
The band the band is not mentioned in that part.

510
00:29:53,079 --> 00:29:55,000
So there is no contradiction. I was wrong about that.

511
00:29:55,079 --> 00:29:59,839
I apologize. Okay, all right, Well, so taking that into

512
00:29:59,880 --> 00:30:08,279
a count, it's probably the best possible statement that you know,

513
00:30:09,039 --> 00:30:11,880
it's the best damage control they could do. Let me

514
00:30:11,920 --> 00:30:14,079
put it that way. It's not going to satisfy people,

515
00:30:14,119 --> 00:30:19,680
but its damage control is about just doing the best

516
00:30:19,680 --> 00:30:25,720
you can with a rough situation. The CMA said today

517
00:30:25,839 --> 00:30:27,680
that and again that's the part of the government that

518
00:30:27,960 --> 00:30:32,119
does consumer protection in the UK that it is at

519
00:30:32,319 --> 00:30:35,519
the initial stage of its investigation. It will now engage

520
00:30:35,599 --> 00:30:39,440
with Ticketmaster and gather evidence from various other sources, which

521
00:30:39,519 --> 00:30:43,799
quote may include the band's management and event organizers unquote. SJM,

522
00:30:44,039 --> 00:30:48,039
Live Nation, MCD and DF Concerts are promoting the Oasis tour.

523
00:30:48,440 --> 00:30:51,799
Ticketmaster was one of the three sites used, along with

524
00:30:51,920 --> 00:30:56,079
Gigs and Tours and See Tickets. The CMA stressed in

525
00:30:56,119 --> 00:30:58,799
its statement on Thursday that quote, it should not be

526
00:30:58,880 --> 00:31:04,000
assumed that Ticketmaster has broken consumer protection law unquote No,

527
00:31:04,160 --> 00:31:07,200
I mean and from look, I'm not a legal expert

528
00:31:07,240 --> 00:31:09,319
of any kind, and there may be an element to

529
00:31:09,359 --> 00:31:13,160
this that I'm missing, but I don't see any anything

530
00:31:13,160 --> 00:31:15,640
that makes me say, oh, it sounds like, Look, we

531
00:31:15,759 --> 00:31:20,279
can talk about this whole dynamic pricing strategy as being

532
00:31:20,359 --> 00:31:24,440
kind of dirty business. Right again, I'm going to remain

533
00:31:24,480 --> 00:31:28,079
agnostic on it for now, but that doesn't mean it's

534
00:31:28,240 --> 00:31:34,839
and that anything's illegal about it yet. Right, There's nothing

535
00:31:34,880 --> 00:31:39,039
illegal about it that I can see. The Competition Regulator

536
00:31:39,079 --> 00:31:42,039
added that it will quote also consider whether it is

537
00:31:42,119 --> 00:31:44,880
appropriate to investigate the conduct of anyone else in relation

538
00:31:44,960 --> 00:31:45,480
to the matter.

539
00:31:45,640 --> 00:31:46,160
Speaker 2: Unquote.

540
00:31:47,519 --> 00:31:50,920
Speaker 1: Dynamic ticket pricing sees prices surge in real time as

541
00:31:50,960 --> 00:31:54,240
demand rises, similar to airline.

542
00:31:53,759 --> 00:31:55,559
Speaker 2: Tickets or Uber Live.

543
00:31:55,680 --> 00:31:59,000
Speaker 1: Nation has previously argued that the program addresses the issue

544
00:31:59,000 --> 00:32:01,519
of scalper is buying tickets at face value and then

545
00:32:01,559 --> 00:32:10,839
selling them at a higher price point. Wait, they have

546
00:32:11,839 --> 00:32:15,960
I gotta click this link they have. That's their argument

547
00:32:16,400 --> 00:32:26,880
that it reduces scalping. That's why they do it. Uh,

548
00:32:27,759 --> 00:32:30,200
I just clicked and our I just looked another article

549
00:32:30,240 --> 00:32:32,680
that might explain it. But well, we might come back

550
00:32:32,720 --> 00:32:33,920
to this later if we have time.

551
00:32:35,559 --> 00:32:40,440
Speaker 2: I don't see how that would be the case. But

552
00:32:40,480 --> 00:32:41,799
I'm open to the argument, but.

553
00:32:42,079 --> 00:32:45,079
Speaker 1: I don't see how how would that How would that

554
00:32:45,119 --> 00:32:49,920
prevent scalping? What am I missing? Maybe I'm missing something again.

555
00:32:49,920 --> 00:32:52,680
I'm trying to be fair, all right. The CMA said

556
00:32:52,720 --> 00:32:54,920
on Thursday, they quote this is not the first time

557
00:32:54,960 --> 00:32:58,519
that the use of dynamic pricing has raised concerns among

558
00:32:58,599 --> 00:33:02,240
fans of live sporting events and music events unquote. According

559
00:33:02,240 --> 00:33:06,559
to the CMA, while the practice is quote not automatically unlawful,

560
00:33:06,720 --> 00:33:10,720
it may breach consumer protection or competition law in certain

561
00:33:10,799 --> 00:33:16,079
circumstances unquote. Sarah Cardell, chief executive of the CMA, said, quote,

562
00:33:16,119 --> 00:33:19,640
it's important that fans are treated fairly when they buy tickets,

563
00:33:19,680 --> 00:33:23,079
which is why we've launched this investigation. It's clear that

564
00:33:23,119 --> 00:33:25,599
many people felt they had a bad experience and we're

565
00:33:25,640 --> 00:33:28,480
surprised by the price of their tickets at checkout. We

566
00:33:28,519 --> 00:33:31,039
want to hear from fans who went through the process

567
00:33:31,079 --> 00:33:33,519
and may have encountered issues so that we can investigate

568
00:33:33,559 --> 00:33:36,640
whether existing consumer protection law has been breached by the way.

569
00:33:36,680 --> 00:33:38,880
That's something there's more to the statement, but that's something

570
00:33:38,920 --> 00:33:40,720
we can all relate to. Right, you go to buy

571
00:33:40,720 --> 00:33:45,920
tickets and again, I you know this doesn't I don't

572
00:33:45,920 --> 00:33:50,680
think this really happens with smaller ticketing agencies or smaller tours.

573
00:33:50,720 --> 00:33:53,799
But you go to buy tickets from Live Nation and

574
00:33:54,240 --> 00:33:56,599
you go to check out, and the ticket price is

575
00:33:56,640 --> 00:34:01,000
suddenly much higher, not necessarily because of dynamic pricing.

576
00:34:00,640 --> 00:34:03,480
Speaker 2: But all these all these fees.

577
00:34:03,359 --> 00:34:06,599
Speaker 1: And taxes and everything, and you thought you were gonna

578
00:34:06,599 --> 00:34:08,519
spend one hundred dollars on a ticket, and all of

579
00:34:08,519 --> 00:34:10,519
a sudden it's you get to check out and it's

580
00:34:10,559 --> 00:34:12,480
one hundred and fifty and you're like, where did this other?

581
00:34:13,760 --> 00:34:16,559
I mean no, I'm not even exaggerating, Right, it'll be

582
00:34:16,719 --> 00:34:20,239
that much more it's it's wild and and there's like

583
00:34:20,320 --> 00:34:24,960
all these fees and you know, there's a yeah, there's

584
00:34:25,280 --> 00:34:28,920
just any any fee you can you can imagine. I

585
00:34:28,960 --> 00:34:31,280
don't remember too, It's been a while since I've even.

586
00:34:31,119 --> 00:34:33,199
Speaker 2: Bought tickets from Ticketmaster. I don't know.

587
00:34:34,280 --> 00:34:37,039
Speaker 1: Uh, I don't remember if it even itemizes it for you,

588
00:34:37,079 --> 00:34:40,119
doesn't Maybe if somebody's in the chat room, I should

589
00:34:40,320 --> 00:34:42,079
take a breath and say hello to everybody in the

590
00:34:42,119 --> 00:34:45,880
chat room. But does it even itemize it for you?

591
00:34:46,000 --> 00:34:48,159
Or does it just say taxes and fees and it's

592
00:34:48,199 --> 00:34:51,440
this huge additional number that you weren't expecting, or you

593
00:34:51,480 --> 00:34:54,360
were expecting if you buy tickets from Ticketmaster regularly. But

594
00:34:57,199 --> 00:34:59,480
Alex Whiteley is in the chatroom. Are one of our

595
00:34:59,480 --> 00:35:02,039
friends from the UK? Oh says touting is a term

596
00:35:02,119 --> 00:35:05,440
used for people selling tickets on for higher prices.

597
00:35:05,480 --> 00:35:11,199
Speaker 3: Okay, Oh.

598
00:35:11,239 --> 00:35:13,800
Speaker 1: Miriam Banish also joins us in the Facebook clatchat Yeah,

599
00:35:13,800 --> 00:35:15,119
thank you for that, Alex.

600
00:35:15,280 --> 00:35:17,280
Speaker 2: Uh we don't use that.

601
00:35:17,559 --> 00:35:18,280
Speaker 3: Term in the Uh.

602
00:35:18,679 --> 00:35:21,679
Speaker 2: We we don't use touting. Uh.

603
00:35:23,840 --> 00:35:28,719
Speaker 3: We have a call. It's see who we have here?

604
00:35:29,559 --> 00:35:32,039
Speaker 2: Hi, welcome to Matt Conderson. Unleast, who's this?

605
00:35:33,280 --> 00:35:33,480
Speaker 4: Hey?

606
00:35:34,360 --> 00:35:36,239
Speaker 2: Hey, Charles Richardson, how are you?

607
00:35:37,800 --> 00:35:40,280
Speaker 4: I've been better, but hanging in there?

608
00:35:40,800 --> 00:35:41,800
Speaker 2: What's what? What's going on?

609
00:35:41,840 --> 00:35:43,559
Speaker 1: I should, by the way, Charles, I should just tell

610
00:35:43,559 --> 00:35:45,559
you upfront. We only have a few minutes because we

611
00:35:45,599 --> 00:35:48,639
have a guest calling in UH at ten am.

612
00:35:48,679 --> 00:35:49,800
Speaker 2: But what's on your mind?

613
00:35:50,880 --> 00:35:52,800
Speaker 4: I want to try and make it quick. Number one

614
00:35:53,159 --> 00:35:56,320
take a master Live Nation. All these other they're all

615
00:35:56,400 --> 00:35:59,639
scam artists, uh. And the fact that they're going with

616
00:35:59,679 --> 00:36:05,119
this this pricing technique is really embarrassing. Listen, if I

617
00:36:05,159 --> 00:36:07,480
buy a seat in section one oh one, in the

618
00:36:07,519 --> 00:36:10,400
first ten rows, it should be one price. The next

619
00:36:10,440 --> 00:36:12,719
ten rows is another price. There should not be any

620
00:36:12,760 --> 00:36:17,199
alternative pricing. But there's scam artists because you got this

621
00:36:17,320 --> 00:36:20,760
ticket surcharge fee, you got this fee, that fee, the

622
00:36:20,880 --> 00:36:24,119
damn fees costs more than the damn tickets sometimes, so

623
00:36:24,239 --> 00:36:26,320
I think it's all just a really big joke.

624
00:36:26,360 --> 00:36:28,519
Speaker 2: If you want my est opinion, well it is it

625
00:36:28,599 --> 00:36:31,000
is true. I mean you get to the uh, you

626
00:36:31,079 --> 00:36:32,800
get to the end of.

627
00:36:32,760 --> 00:36:36,440
Speaker 1: The process, and the price is it just all of

628
00:36:36,480 --> 00:36:39,599
a sudden It's Yeah. Sometimes the fees they are almost

629
00:36:39,679 --> 00:36:43,480
as much or perhaps even more uh than the ticket itself.

630
00:36:43,519 --> 00:36:44,599
Speaker 2: It's wild.

631
00:36:45,360 --> 00:36:48,519
Speaker 4: It is, it is. It's embarrassing to buy tickets nowadays

632
00:36:48,519 --> 00:36:51,840
because everything's done online and they're just reaping the benefits

633
00:36:51,960 --> 00:36:55,360
the fact that they do alternate pricing for scalpers. Are

634
00:36:55,360 --> 00:36:59,079
you kidding me? Please? That's such a lame excuse. That's

635
00:36:59,119 --> 00:37:01,519
almost like the glib your honor.

636
00:37:03,239 --> 00:37:05,079
Speaker 2: All right by Charles. Good here for me, my friend,

637
00:37:05,159 --> 00:37:06,079
take care all right.

638
00:37:06,079 --> 00:37:10,440
Speaker 1: That was Charles Richardson, of course, from the Charles Richardson Show,

639
00:37:10,440 --> 00:37:11,719
although I think he's taking a little bit of a

640
00:37:11,719 --> 00:37:12,559
break from that right now.

641
00:37:12,559 --> 00:37:16,119
Speaker 2: But good hear from Charles. Yeah, I mean, I'm not

642
00:37:16,119 --> 00:37:16,760
gonna go.

643
00:37:18,440 --> 00:37:21,519
Speaker 1: I relate to his frustration, certainly, I think most of

644
00:37:21,599 --> 00:37:23,559
us probably do. I'm not going to go so far

645
00:37:23,599 --> 00:37:27,559
as to say that it's a scam, because you know,

646
00:37:27,719 --> 00:37:31,800
to use that word, I would say a scam would

647
00:37:31,840 --> 00:37:35,800
be in my mind, if you go to buy the

648
00:37:35,800 --> 00:37:39,000
tickets and you after you've checked out, you end up

649
00:37:39,039 --> 00:37:42,000
with a charge on your credit card or your debit

650
00:37:42,079 --> 00:37:44,159
or whatever that's higher than what you thought it.

651
00:37:44,079 --> 00:37:44,639
Speaker 2: Was going to be.

652
00:37:45,239 --> 00:37:48,960
Speaker 1: You do know what the final price is before you

653
00:37:50,119 --> 00:37:53,800
click that to pay that and make that purchase. But

654
00:37:54,679 --> 00:37:57,119
it is true, so I would not. I would not

655
00:37:57,400 --> 00:37:59,760
technically call it a scam. I would I would just

656
00:38:00,239 --> 00:38:03,159
with Charles on that, although I'm certainly sympathetic with the

657
00:38:03,199 --> 00:38:06,559
broader point that he was making. And again, and I

658
00:38:06,559 --> 00:38:08,360
think a lot of us can relate to that frustration,

659
00:38:08,679 --> 00:38:13,559
and it is interesting, like you you really and this absolutely,

660
00:38:13,599 --> 00:38:16,840
I don't think anyone can argue with It is definitely

661
00:38:16,920 --> 00:38:20,199
designed the process unless it's changed. Again, I haven't bought

662
00:38:20,199 --> 00:38:22,760
tickets from Ticketmaster in quite a while, so unless the

663
00:38:22,800 --> 00:38:26,840
process has changed, it is designed so that you don't

664
00:38:26,880 --> 00:38:32,079
see that final number until the very end. So you're

665
00:38:32,079 --> 00:38:35,719
going through the entire process of picking your seats and everything.

666
00:38:36,159 --> 00:38:40,400
You're going through that entire process unless you have bought

667
00:38:40,400 --> 00:38:43,920
tickets recently. Right If it's if you go to a

668
00:38:43,920 --> 00:38:46,119
lot of shows, none of this will surprise you.

669
00:38:46,119 --> 00:38:47,559
Speaker 2: But if you don't go to a lot.

670
00:38:47,440 --> 00:38:49,840
Speaker 1: Of shows, you're going through that entire process with one

671
00:38:49,920 --> 00:38:53,000
price in your mind. And then you get to that

672
00:38:53,280 --> 00:38:56,239
final screen and that's where it shows you all these

673
00:38:56,320 --> 00:39:00,639
fees and you're like, oh, this ticket just doubled in price.

674
00:39:03,000 --> 00:39:06,199
Speaker 2: Let's see. Isaac Banks is also.

675
00:39:06,079 --> 00:39:12,199
Speaker 1: In the chat room. Alex Whiteley says people had to

676
00:39:12,239 --> 00:39:16,800
sign into their Ticketmaster way to be accepted into a ballot,

677
00:39:17,039 --> 00:39:21,599
which took hours for some. Then some were told that

678
00:39:21,639 --> 00:39:23,840
they were going to have to pay upwards of four

679
00:39:23,920 --> 00:39:25,440
hundred pounds per ticket.

680
00:39:27,239 --> 00:39:28,960
Speaker 2: Yeah.

681
00:39:29,039 --> 00:39:33,840
Speaker 1: I mean again, I don't know that I would call

682
00:39:33,880 --> 00:39:40,039
it a scam per se, but it certainly is. I

683
00:39:40,079 --> 00:39:43,920
think we can all understand why, just from a consumer standpoint,

684
00:39:43,960 --> 00:39:45,679
you might have a pretty bad taste in your mouth

685
00:39:46,159 --> 00:39:48,800
after going through that, right,