WEBVTT

1
00:00:04.280 --> 00:00:07.040
<v Speaker 1>Helping leaders motivate their people to a higher level of

2
00:00:07.080 --> 00:00:11.119
<v Speaker 1>performance through strong human relations, team building and GOLA GV.

3
00:00:11.640 --> 00:00:15.039
<v Speaker 1>This is the seven Minute Leadership Podcast with your host

4
00:00:15.359 --> 00:00:16.480
<v Speaker 1>Paul Fello Aledo.

5
00:00:21.239 --> 00:00:25.280
<v Speaker 2>Hello everyone, and welcome to the Seven Minute Leadership Podcast.

6
00:00:25.320 --> 00:00:30.480
<v Speaker 2>It's episode three twenty six. And did you know that

7
00:00:30.600 --> 00:00:35.880
<v Speaker 2>every bottleneck has a name? Let's talk about it. You're stuck,

8
00:00:36.240 --> 00:00:41.439
<v Speaker 2>a project isn't moving, a team is slowing down, communication

9
00:00:42.240 --> 00:00:47.600
<v Speaker 2>feels clunky, morale is slipping, and deadlines are being missed

10
00:00:47.840 --> 00:00:50.960
<v Speaker 2>and you look at the system and wonder why is

11
00:00:51.000 --> 00:00:55.920
<v Speaker 2>this happening. Chances are there's a name behind the bottleneck.

12
00:00:56.399 --> 00:01:00.920
<v Speaker 2>It's not always a broken system. It's a person uncomfortable.

13
00:01:01.079 --> 00:01:05.439
<v Speaker 2>As it sounds, Leadership means identifying who that person is,

14
00:01:06.239 --> 00:01:09.640
<v Speaker 2>having the courage to deal with it, and taking action.

15
00:01:10.359 --> 00:01:14.760
<v Speaker 2>It might be your top performer who's become too comfortable.

16
00:01:15.359 --> 00:01:19.799
<v Speaker 2>It might be your most seasoned veteran who refuses to adapt.

17
00:01:20.519 --> 00:01:24.879
<v Speaker 2>It might be someone you promoted too soon. It might

18
00:01:25.040 --> 00:01:30.920
<v Speaker 2>even be you. The term bottleneck sounds mechanical and impersonal,

19
00:01:31.000 --> 00:01:34.079
<v Speaker 2>like it's a piece of the machine that just isn't

20
00:01:34.120 --> 00:01:39.799
<v Speaker 2>functioning right. But in organizations, especially small to mid sized teams.

21
00:01:40.400 --> 00:01:46.879
<v Speaker 2>Bottlenecks are human. Every delay, every breakdown, every miscommunication, it

22
00:01:47.000 --> 00:01:51.040
<v Speaker 2>traces back to a name, a face, a desk. Let

23
00:01:51.120 --> 00:01:53.599
<v Speaker 2>me give you a real world example. A friend of

24
00:01:53.640 --> 00:01:57.840
<v Speaker 2>mine runs a mid sized logistics company and for months

25
00:01:58.040 --> 00:02:02.120
<v Speaker 2>orders we're backing up in one apartment. Everyone assumed it

26
00:02:02.200 --> 00:02:06.680
<v Speaker 2>was a system's issue. They poured thousands of dollars into

27
00:02:06.920 --> 00:02:11.639
<v Speaker 2>new software. Nothing changed. When he finally did a workflow audit,

28
00:02:11.680 --> 00:02:15.360
<v Speaker 2>the delay trace back to one person, a well like supervisor,

29
00:02:16.159 --> 00:02:19.759
<v Speaker 2>who had quietly stopped delegating. He was afraid his team

30
00:02:19.759 --> 00:02:22.840
<v Speaker 2>would mess things up, so he held everything until he

31
00:02:22.879 --> 00:02:26.639
<v Speaker 2>could personally review it. He didn't mean to be the problem,

32
00:02:27.159 --> 00:02:30.840
<v Speaker 2>but he was. This is where your leadership has to

33
00:02:30.960 --> 00:02:34.400
<v Speaker 2>kick in. The point of today's message isn't to throw

34
00:02:34.520 --> 00:02:37.280
<v Speaker 2>people under the bus. It's to teach you that every

35
00:02:37.360 --> 00:02:40.520
<v Speaker 2>problem has a source, and the job of a leader

36
00:02:40.879 --> 00:02:43.960
<v Speaker 2>is to get honest about where that source is coming from.

37
00:02:44.639 --> 00:02:48.879
<v Speaker 2>So here are your leadership action steps for today. Number one,

38
00:02:49.719 --> 00:02:53.639
<v Speaker 2>map your workflow. Look at every step of your operation,

39
00:02:54.360 --> 00:02:58.680
<v Speaker 2>from task assignment to execution to delivery. Find out where

40
00:02:58.719 --> 00:03:03.199
<v Speaker 2>the slowdown happened. Who owns that part. That's your first

41
00:03:03.240 --> 00:03:07.840
<v Speaker 2>clue Number two, don't hide behind it's just the system.

42
00:03:08.240 --> 00:03:11.719
<v Speaker 2>That's a cop out. Systems are made by people, run

43
00:03:11.759 --> 00:03:16.639
<v Speaker 2>by people, interpreted by people. If the system is breaking down,

44
00:03:17.000 --> 00:03:22.199
<v Speaker 2>a person is involved. And number three ask the tough questions.

45
00:03:22.360 --> 00:03:28.400
<v Speaker 2>Who is hoarding decisions, who's not communicating, who's overwhelmed but

46
00:03:28.520 --> 00:03:33.319
<v Speaker 2>afraid to admit it, who's adding unnecessary steps, and who

47
00:03:33.360 --> 00:03:38.800
<v Speaker 2>always needs another meeting before they act. Number four check yourself.

48
00:03:38.879 --> 00:03:43.360
<v Speaker 2>Sometimes you're the name behind the bottleneck. You're holding back approvals,

49
00:03:43.400 --> 00:03:49.840
<v Speaker 2>you're delaying change, you're micromanaging. Leadership requires self auditing, so

50
00:03:50.000 --> 00:03:55.400
<v Speaker 2>be honest with yourself. And number five move quickly but thoughtfully.

51
00:03:55.479 --> 00:03:59.719
<v Speaker 2>Once you identify the bottleneck, don't let it sit. That's

52
00:03:59.759 --> 00:04:03.840
<v Speaker 2>where leadership happens, in the moments when you either look

53
00:04:03.879 --> 00:04:09.240
<v Speaker 2>away or lean in. So let's be real. Dealing with

54
00:04:09.360 --> 00:04:13.520
<v Speaker 2>people bottlenecks is tough, especially when that person is well liked,

55
00:04:13.680 --> 00:04:16.920
<v Speaker 2>or when they've been there forever, or when they've always

56
00:04:16.959 --> 00:04:19.360
<v Speaker 2>done it their way. But if you don't address it,

57
00:04:19.399 --> 00:04:22.240
<v Speaker 2>you're allowing one person to shape the entire pace and

58
00:04:22.319 --> 00:04:26.839
<v Speaker 2>productivity of your team. That's not leadership. That's avoidance, and

59
00:04:26.879 --> 00:04:31.360
<v Speaker 2>a leader who avoids problems, isn't leading their babysitting dysfunction.

60
00:04:32.040 --> 00:04:35.079
<v Speaker 2>So next time you notice the slowdown, don't just say

61
00:04:35.399 --> 00:04:38.519
<v Speaker 2>this part of the system is broken. Ask whose name

62
00:04:38.600 --> 00:04:42.839
<v Speaker 2>is behind this bottleneck, and then act, because behind every

63
00:04:42.879 --> 00:04:46.439
<v Speaker 2>bottleneck is a name, and you're the leader who's strong

64
00:04:46.519 --> 00:04:49.519
<v Speaker 2>enough to face it. This has been the seven minute

65
00:04:49.600 --> 00:04:52.240
<v Speaker 2>Leadership Podcast, and I thank you for listening.

66
00:04:52.480 --> 00:04:57.079
<v Speaker 1>For more Paul Fell of Alito Podcasts, visit paulfellowalito dot com.
