WEBVTT

1
00:00:04.240 --> 00:00:07.000
<v Speaker 1>Helping leaders motivate their people to a higher level of

2
00:00:07.040 --> 00:00:11.080
<v Speaker 1>performance through strong human relations, team building and GOLA GV.

3
00:00:11.560 --> 00:00:15.000
<v Speaker 1>This is the seven Minute Leadership Podcast with your host

4
00:00:15.320 --> 00:00:16.440
<v Speaker 1>Paul fella Aledo.

5
00:00:21.280 --> 00:00:24.839
<v Speaker 2>Hello everyone, and welcome to the Seven Minute Leadership Podcast.

6
00:00:24.879 --> 00:00:28.920
<v Speaker 2>It's episode four ninety five. Did you ever wonder if

7
00:00:29.000 --> 00:00:34.079
<v Speaker 2>there are leadership lessons in police crisis negotiations? The answer

8
00:00:34.119 --> 00:00:36.679
<v Speaker 2>is yes, and there's some of the most practical lessons

9
00:00:36.719 --> 00:00:40.880
<v Speaker 2>you can apply in any business. Think about the role

10
00:00:40.960 --> 00:00:45.280
<v Speaker 2>of a crisis negotiator. Their job is not to bark orders,

11
00:00:45.679 --> 00:00:49.759
<v Speaker 2>not to win arguments, but to carefully guide a situation

12
00:00:49.920 --> 00:00:54.560
<v Speaker 2>from chaos to calm. They deal with fear, anger, confusion,

13
00:00:54.840 --> 00:00:59.719
<v Speaker 2>and high stakes. Now isn't that exactly what leadership feels like?

14
00:01:00.079 --> 00:01:03.479
<v Speaker 2>On some days, you may not be negotiating with someone

15
00:01:03.520 --> 00:01:07.319
<v Speaker 2>on the edge of a bridge, but you're negotiating trust, confidence,

16
00:01:07.959 --> 00:01:12.560
<v Speaker 2>and outcomes with your employees and your customers every single day.

17
00:01:13.280 --> 00:01:15.519
<v Speaker 2>So what lessons can we take from the world of

18
00:01:15.599 --> 00:01:21.040
<v Speaker 2>crisis negotiation and bring into our business world. Lesson number

19
00:01:21.040 --> 00:01:26.319
<v Speaker 2>one is active listening. Negotiators spend eighty percent of their

20
00:01:26.359 --> 00:01:30.439
<v Speaker 2>time listening and only twenty percent talking. They know people

21
00:01:30.439 --> 00:01:34.719
<v Speaker 2>in crisis need to be heard before they'll respond. As leaders,

22
00:01:35.079 --> 00:01:38.239
<v Speaker 2>the same rules apply. Don't be the boss who fills

23
00:01:38.280 --> 00:01:43.680
<v Speaker 2>every silence with instructions. Instead, be the one who listens

24
00:01:43.760 --> 00:01:48.840
<v Speaker 2>long enough to understand what's really being said. Employees will

25
00:01:48.879 --> 00:01:51.439
<v Speaker 2>tell you what they need if you're willing to actually

26
00:01:51.480 --> 00:01:58.079
<v Speaker 2>hear them. In Lesson too, empathy is power. Negotiators don't

27
00:01:58.159 --> 00:02:00.439
<v Speaker 2>argue facts in the heat of the moment when they

28
00:02:00.519 --> 00:02:04.680
<v Speaker 2>mirror emotions. If someone says no one cares about me,

29
00:02:05.359 --> 00:02:09.000
<v Speaker 2>the negotiator might respond, it sounds like you're feeling alone

30
00:02:09.080 --> 00:02:15.000
<v Speaker 2>right now. That connection lowers defenses In business, when an

31
00:02:15.000 --> 00:02:20.439
<v Speaker 2>employee is frustrated, don't immediately defend your policies. Start with empathy.

32
00:02:20.639 --> 00:02:24.280
<v Speaker 2>Say I can tell this is important to you. That

33
00:02:24.360 --> 00:02:30.159
<v Speaker 2>acknowledgment opens the door to problem solving. Lesson number three.

34
00:02:30.599 --> 00:02:35.840
<v Speaker 2>Time is a tool. Negotiators know that rushing rarely helps.

35
00:02:36.120 --> 00:02:39.639
<v Speaker 2>Time is leverage. The longer they keep someone talking, the

36
00:02:39.680 --> 00:02:44.400
<v Speaker 2>more likely they'll reach a safe resolution. Leaders often make

37
00:02:44.439 --> 00:02:48.080
<v Speaker 2>the mistake of rushing decisions or forcing quick fixes to

38
00:02:48.240 --> 00:02:54.199
<v Speaker 2>complex problems. Slow down, use time strategically. Sometimes the best

39
00:02:54.280 --> 00:02:58.240
<v Speaker 2>leadership move is to delay action long enough for cooler

40
00:02:58.280 --> 00:03:03.240
<v Speaker 2>heads to prevail and better ideas to surface. In lesson

41
00:03:03.319 --> 00:03:09.840
<v Speaker 2>number four, build small agreements in negotiations. They don't jump

42
00:03:09.960 --> 00:03:13.159
<v Speaker 2>straight to the end goal. They build small steps. Can

43
00:03:13.199 --> 00:03:16.039
<v Speaker 2>you put the phone down while we talk? Can we

44
00:03:16.159 --> 00:03:19.840
<v Speaker 2>agree you'll step outside? Those little yeses lead to the

45
00:03:19.879 --> 00:03:23.879
<v Speaker 2>big yes. In business, the same applies. Don't expect your

46
00:03:23.879 --> 00:03:26.560
<v Speaker 2>team to buy into a massive change all at once.

47
00:03:26.800 --> 00:03:33.319
<v Speaker 2>Break it down, ask for small commitments. Each agreement builds momentum.

48
00:03:33.639 --> 00:03:38.240
<v Speaker 2>In lesson number five, words matter. Every word a negotiator

49
00:03:38.360 --> 00:03:42.879
<v Speaker 2>uses is deliberate. They avoid threats, avoid saying no, and

50
00:03:42.960 --> 00:03:48.960
<v Speaker 2>instead reframe situations in positive terms. Leaders sometimes forget the

51
00:03:48.960 --> 00:03:52.199
<v Speaker 2>weight of their words. A sarcastic comment in a meeting

52
00:03:52.240 --> 00:03:57.039
<v Speaker 2>can shut down creativity. A poorly timed joke can fracture trust.

53
00:03:57.680 --> 00:04:03.840
<v Speaker 2>Be deliberate. Choose words that calm, not escalate, inspire, don't intimidate.

54
00:04:04.400 --> 00:04:09.520
<v Speaker 2>In less than number six, presence wins over position. Negotiators

55
00:04:09.560 --> 00:04:13.120
<v Speaker 2>don't flash their authority badge to gain compliance. They gain

56
00:04:13.199 --> 00:04:17.480
<v Speaker 2>influence by being calm, steady, and human. Leadership works the

57
00:04:17.519 --> 00:04:22.720
<v Speaker 2>same way. Titles don't earn respect, Presence does. How you

58
00:04:22.800 --> 00:04:27.600
<v Speaker 2>show up in stressful moments tells your team everything about

59
00:04:27.680 --> 00:04:35.399
<v Speaker 2>your leadership. So here's the big takeaway. Police crisis negotiators

60
00:04:35.439 --> 00:04:39.560
<v Speaker 2>operate in life and death situations, and yet the strategies

61
00:04:39.600 --> 00:04:46.839
<v Speaker 2>they use are rooted in the basics of human connection, listening, empathy, patience,

62
00:04:47.000 --> 00:04:52.639
<v Speaker 2>building trust, and carefully choosing words. That leadership comes from

63
00:04:52.759 --> 00:04:55.399
<v Speaker 2>in its rawsed form. If you want to be a

64
00:04:55.439 --> 00:05:00.399
<v Speaker 2>better leader tomorrow, act like a negotiator today, Ask questions,

65
00:05:00.639 --> 00:05:04.639
<v Speaker 2>listen longer than you speak, don't rush, and remember that

66
00:05:04.759 --> 00:05:09.120
<v Speaker 2>small steps build big results. This has been the seven

67
00:05:09.160 --> 00:05:12.000
<v Speaker 2>Minute Leadership Podcast, and I thank you for listening.

68
00:05:12.319 --> 00:05:17.240
<v Speaker 1>For more, Paul Fell of Alito Podcasts, visit paulfellowalito dot com.