Speaker 1: When it comes to podcasts listening, I want a variety.
I want something that's going to fit into my present mood,
not go someplace and I have to fit into the
mood they're trying to set. That's why arro dot Net
a r r oe dot net gives you a variety
of podcasts. In fact, there's seventeen different ones. A footy channel, ya, authors, sports,
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Enjoy the exploration.
Speaker 2: My name is c T.
Speaker 1: When I'm not busy being that other guy, you know,
Arrow of the podcaster, I live in the real world.
I mean, everybody has to have a real job, right
Mine just happens to be CS customer service, you know,
solutions relationships while keeping your team motivated and pumped up
to keep that constant connection with each and every person
who has chosen to stop into your location. I mean, seriously,
what are the chances that they'll even come back? Episode
number two hundred and five THC Infused Liquids celebrating five
years and con con Everybody's a con. This is C Transition.
Speaker 2: Walk Day number one out of four.
Speaker 3: It's always the pits when you go into your first
day in CS standing up eight hours man standing up,
there's no sitting down, and you're already hurting from last
week's pains. So that's the main reason why I do
everything I humanly possibly can to make sure that I'm
doing my stretching exercises, that I'm working out in a
physical gym, because you know, I don't need to tell
anybody else who's in retail.
Speaker 2: It's about lifting, it's about longevity.
Speaker 3: It's about perseverance and performance, and you gotta get motivated
for that. And the way you do that, I'm taking
a transition walk through this beautiful forest, clearing the mind,
body and soul, because what's waiting for me out there
a lot of weight from a lot of drama. You
never want to walk into a store, be up in
cs and be under tremendous amounts of pressure.
Speaker 2: Right from the very beginning, Oh.
Speaker 3: My god, so much action going on, So much was
needed required. Everybody's here for the lottery because all the
power ball was now one point seven billion dollars and
it's like I need, I want, I got to have,
and then all the stuff that's supposed to be put
back isn't being put back, and.
Speaker 2: It's just and so you have to sit there and
you know, see, calm the fuck down. Dude. Come on,
you took a god dang transition walk. That's what that
was for. Calm down.
Speaker 3: My two pet peeves today. Number one, I want to
see how you react if I win. You're gonna get
part of this with me?
Speaker 2: Uh that's for shit? Yeah? Yeah? What's the other one?
The other one is is make sure it's the winning ticket.
Speaker 4: Oh god, I've heard that so many fuckings. Oh god,
And I don't know what you say anymore. I just
go just for you. But then they or the one
I got one. It's always selling a lot of news today.
Speaker 3: Oh yeah, wait, no, no, no, I think you're the
first one to come up here and ask.
Speaker 5: We're doing like four almost five times the hour.
Speaker 2: Yeah, we typically do.
Speaker 5: I don't mind helping people, but then they don't know
what the fuck for ordering or what they're it's not about,
right right, give me five lines, twenty dollars and you're like,
you want five tickets or no, guys, five draws, ten numbers,
and and then it's a fucking number stand and they
don't know what they're saying, and you're trying to help
them without fucking up.
Speaker 3: Yeah, or then when they when they say I want
twenty you want twenty dollars?
Speaker 2: Or do you want twenty tickets? Right? You got to
tell me what guys, because I'm not buying it, right,
And then they go how much are they? You're like
two dollars? You want the two dollars or three dollars
to do? What's the three dollars there? Well, it pawers
up the non grand prize. What yeah, I give me
five of those.
Speaker 5: Then you you change the number and so you go
back to them, it's going to be thirty dollars down.
Speaker 2: No, I don't want that, oh god.
Speaker 5: Or they're paying So I'm trying to get people to
ring them up before they drat the tickets because people
are using a lot of credit cards. Yeah, we don't
set credit cards, and someone'sn't stuck with like a two
hundred dollars ticket.
Speaker 2: Yep, yeah, I just sold two hundred dollars worth of
paddle Ball twenty five. Fuck yeah, it just comes up
to give me two hundred dollars in power up. I'm like, fuck, dude,
you know what I could do with two hundred bucks? Yeah? Yeah, yeah,
I mean, if you've got the money and you can
afford it, then you know, more power to you. But
it's got damn. I'm not thinking that many people wanted
just to shoot their whoall.
Speaker 3: Yeah, you said about have fun things that you unexpectedly hear.
At a grocery store, a young girl, maybe twelve or
thirteen years old, is walking outside with her mother. They
had just purchased a lot of groceries, and the girl
was clear's day. Literally looked at her mom and said,
you're gonnappeeal it for me?
Speaker 2: Right? Mom?
Speaker 3: The orange? She says, no, you're going to peel your
own orange. Mom, I don't know how to peel an orange. Well,
when we get home, you're going to learn how to
peel that orange. So it's like, oh my god. You
know the things that you hear, And now, at the
age of twelve, she can put this on her resume.
She has learned how to peel an orange. This place
is filled with people who are on the move. I
mean they don't realize that we're already into the second
week of September and no, they're still, you know, treating
it like this summertime vacation. We're headed out of town.
It's only Thursday, we're going out of town. So we're
pretty fool with people who are making the move to
get out of town for the weekend. Plus this is
an NFL and with college football already back in action,
and that could be the reason why people are leading
town as well, because they've got to get to those
college games. But it is packed in here. No sign
of any teams though when it comes to those team jerseys.
Big question with the co workers tonight is based on
the availability of THCHC inside enhance drinks. They're basically they're
fusing it is what they're doing. And so the question
is is that if we decide that we're going to
do one of these THHC drinks and they have a
drug test tomorrow, do I get fired? So I even
took it up to management and they're all going, well,
they sell it at Total Wine, right, right, that means
it's legal. Yeah, right, it's legal. But what about your
drug test? What I get in trouble. One manager says, no,
they're not looking for THHC. They're looking for other things
these days, like meth and or opioids. So but yeah,
that's a question. If I have a THC fuser, am
I setting myself up for firing.
Speaker 1: Please do not move. There's more CTCs right around the corner.
Hey want to welcome you to CTCs.
Speaker 2: Transition Walk, Day number two out of four. Who.
Speaker 3: The humidity is high inside this forest today. My dog
is about ready to go, but hole crazy bark. Oh man,
She's a bully, a total bully, which is pretty much
like any other business. You've always got your bully on
the staff and you sit there and you have to
learn how to work with them. And I think even
guests at a grocery store can be bullies. A lot
of men, older men going through grumpy old Man's syndrome.
So I'm always trying to study the behaviors of that
and how you can work with that.
Speaker 2: When somebody comes.
Speaker 3: In with a real badass attitude, you just kind of
just smile, smile, you know, talk about things that maybe
they want to talk about it, don't make it about me.
So all right, humidity is high, and this is going
to be one hell of a walk because I need
this walk. The transition walked learning how to clear your mind, body,
and soul before you check in. The day officially starts
off with a new pair of Hocus Oh my god,
I love my Hocus.
Speaker 2: My last pair lasted about two and a half years.
There's nothing really wrong with him.
Speaker 3: They were a little worn out, and I think that
the support system is kind of broken down on them.
Speaker 2: So I just wanted something that was gonna be a
little bit more supportive of the legs, the body, the ego.
You know, come on, when you got hocas on, it's
all about the ego.
Speaker 3: Yeah, So it's gonna be very interesting to be warring
these monkeys around. I would like to know what goes
through a person's mind when they shatter a full bottle
of Alfredo sauce.
Speaker 2: Inside the beer and wine section and they just walk off.
Do they think, holy crap, I gotta get the hell
out of here. Man, I'm gonna have to pay for that.
I can't pay for something that's broken. I don't know,
but yet nobody told us that it was broken.
Speaker 3: So then anybody at any time, because most guests do this,
they'll just walk through the shit and it's like, Okay,
what went through their mind that they didn't tell us?
Totally by shock, he threw me off my game, like
you wouldn't believe. I'm standing there and I'm bagging. I'm
helping out of someone on the register, and all of
a sudden, I hear my name CT up on the speaker, and.
Speaker 2: I'm thinking, I'm right here. I turn around. That's exactly
what I said, because I usually when they're looking for me, ceet,
where are you? CT, Where are you? And so I
turned around, I go, I'm right here.
Speaker 3: And what was behind me was our entire staff and
they had a number five, a gigantic balloon, and a
gigantic cake and a plaque. And today they chose to
celebrate my fifth year approciate. So very touching, very touching.
I can't thank them enough.
Speaker 2: We're following a man right now throughout the store.
Speaker 3: He's got a gigantic bottle of wine and he is
guzzling nothing down. He's pulled that cork on that thing,
and he says that pretty much, I'm here to enjoy
the cool weather inside a grocery store. So we've got
to somehow go up to him, approaching cautiously because obviously,
with him drinking about half of that wine so far
in that bottle, I'm sure a buzz has set in,
so we don't need to be upsetting him. We just
need to figure out did you pay for that wine?
That's all I want to know. Did you pay for
that wine? Here's an update on mister wine man him
in self checkout and he kind of looked at us
like we were stupid idiots. And yet while he was
sitting there guzzling on that wine, and we said, you,
God's supposed to be drinking wine from a bottle inside
the store.
Speaker 2: And he said, well, what are you talking about. I
didn't buy it here.
Speaker 3: And he said, well, where did you buy it if
you did not pick it up off the shelf? Well,
I got it over there at the Circle King. I'm
just you know, it's nice and cool in here, so
I'm just gonna make sure that I have some wine
while I take my walk.
Speaker 2: And you look at him, and you go, God, this guy.
Things were so stupid. We're not stupid. But you know,
you can't do anything.
Speaker 3: You can't ask them to see their receipt because that
becomes offensive.
Speaker 2: That's going against the rules. So you just let him go.
But at least we made contact.
Speaker 1: Please do not move. There's more CTCs right around the corner.
Hey want to welcome you back to CTCs Transition.
Speaker 3: Walk Day number three out of four walking through this forest.
This is like the late bite heat, the big heat
before fall time really sets in and we all start
complaining about how cold it is. Over the past couple
of weeks, I've developed a new discipline that has really
helped out in ways, and I only share this with
you so that you can kind of piece meal.
Speaker 2: Your way through something like this.
Speaker 3: I created a thing called podcast time clocking, and that
is is that my normal time inside the podcast room
is anywhere between seven am and it can go as
late as seven pm. But on CS days my time
I got to be out of there at eleven thirty.
So what happens is on Thursday through Sunday, when I
come out of that studio, let's say nine ten o'clock,
I'm not done. That's podcast time clock time. That means
show prep. That means get in there and edit some more.
That doesn't mean just because everything is posted, that that
you're on your way and you know you can go
and loaf around and do nothing. But it's just something
that gives you the opportunity to put yourself in control
of your individualized plans. Because we're all entrepreneurs in a
way that say hey, look, if you can do instacart,
you're a business leader.
Speaker 2: You're in control. I'll see you and see us. She
came in and started, you know, dropping the jewel card.
Speaker 3: Joel's name comes up more times when it comes to
people that you know, there was something wrong with my food.
Speaker 2: Joel said, I could come in. Joel said I could
do this.
Speaker 3: And so I can't even read the receipts. It's you
can't even see the numbers on it.
Speaker 2: Eating.
Speaker 3: So that's when I called Brian up to come up
and look at it. And he goes, well, I need
one that you can you know, you can read it.
And and so Brian goes, well, don't you look it
up on the machine? And she goes, well, it's eight
twenty okay, eight twenties when she purchased the chick. I
went in there, I looked up for records. There's nothing
anywhere near eight twenty. She's only been to the store
three times. And I went back six months and it
starts on the eight twenty four.
Speaker 2: So I get on the machine and do the big
searche and I go back one month, two months, three months.
Speaker 3: Can't even find it, okay, And she she says well,
I said, it's on August twentieth.
Speaker 2: I said, man, you have nothing in August twenty.
Speaker 3: Did you use a different card? No, I did not
use a different card. And she says, what am I
gonna do? I said, well, I can't accept your received
because I can't read it.
Speaker 2: August twenty. It's fucking September sixth. Yeah. Yeah, she's coming
in here about chicken. Yeah. Yeah. And then when you
said that she probably bought it in August.
Speaker 3: I'm thinking, there's got to be a date where I
can't I can't honor that anymore.
Speaker 5: Well, when the search you can't go back any further,
that's when you can't honor it.
Speaker 2: Yeah.
Speaker 5: So wow, I think right now it's June. But yeah,
I mean, if you can't find it, you can't find it.
That was you know, you walk over there as peacefully
as possible. It's a con job. Yeah, well, I didn't
know what.
Speaker 2: I was just kind of fucking with you.
Speaker 5: But and then you go, yeah, I think it is,
and I go, oh shit, I'll only get ten of
those today.
Speaker 2: So you had to deal with it first before I did.
Speaker 3: That's me and you were sitting there healthing somebody with
the lottery, and she's O, can't you give you some help? Right?
Speaker 5: And she was like the last person in line, like
there was a couple in front, or like I don't know.
Speaker 2: Basically, I was like, girl, you need.
Speaker 3: And that's the second receipt now within thirty five minutes.
Then where they they it didn't even work. They give
me the wrong one, but they never expected full refive
and you can't do that, you you just can't do that.
So they're seeing that there's glass in the steak that
they purchased here a couple of days ago.
Speaker 2: How is that even feasibly possible? I don't know. I
don't want to ship on them and say it's not.
Speaker 3: But I'm so skeptical, right right, right, because they look
like innocent people as it is.
Speaker 2: We'll have about half the stammers later. Let's see what
they do. Let's find out with the manager. Yeah, that's
what I mean. I mean, I have the receipt on.
I'm just wondering if we cut it or if they
came in la. I don't know.
Speaker 5: So I took another pictures to see you, but to
get the full light work new page there.
Speaker 2: Beyond in the meat department, doesn't watch.
Speaker 4: I get one there, we got it.
Speaker 2: I'm gonna go ahead. You taken care of definitely like that.
Speaker 3: I want one of my knee cutters to see if
that's something or if that comes pre package, because that's wild.
Speaker 2: I've never seen.
Speaker 4: If he picked it up and we didn't determine if
it was like classic or in his class.
Speaker 5: But he's like, if you shot, oh gosh, I mean
joy by the photo looks like it was twenty.
Speaker 6: Seven, right, So we're gonna double your money, Matt.
Speaker 3: You would be so proud of me, might now, Oh
my goodness, you gotta say here come.
Speaker 2: So a gentleman thought three power plays, right, okay?
Speaker 3: And the way that he explained it to me, he
showed me a picture of the power play, don't He
pointed like that's what he wanted, and he gives me
three and stuff like that. So I go now Way
Bay and he goes and he gave me the look.
But when he didn't see me doing was going to stretch.
Speaker 2: Quat to think about it.
Speaker 7: I really did any shocked him that I went in
the Way Bank Transition Walk, day number four out of four.
Kind of a cool day out here in this forest today.
You can tell that fall is setting in.
Speaker 3: The leaves are falling like rain drops, and the temperature
is maybe maybe seventy one degrees. So it's a gorgeous
day out here in the forest, but there's barely any
sunshine because the sky's completely gray with a chance of rain.
Speaker 2: Boy, don't I feel like a meteorologist?
Speaker 3: Holy crap, I need a positive I got my God
on today. I'm a note taker when I do my
God thing on Sundays, and all of a sudden, on
the smartphone where I take my notes, what happens. It
starts going badass crazy and everything that I put in there,
and god dang, it was a great message disappeared, totally disappeared.
Speaker 2: Was I pissed off? Not at all? Not at all.
Speaker 3: The reason why is because we have chosen to live
in a digital age.
Speaker 2: We know we can't trust digital.
Speaker 3: So if a snake bites you and you went walking
through snake country, I'm not shocked. You knew what it
was when you picked it up. I'll see you at
CS And all I do is piss off people today.
Holy crap. I handed away a eight dollars lottery ticket
for Powerball, and and he didn't pay for it yet.
So I grabbed it out of his hand and he
kind of looks at me. He says, well, why don't
you take that away? I said, well, it wasn't paid
for it yet. Well, he was offended by that that
I took it away. And it's not that I didn't
trust him, it's just that, you know, you don't just
give somebody the money and then take off. How do
you feel the he he was offended that I gave
him the lottery ticket. I meant to give him just
the you know, the paper that he fills out, and
the ticket was on there, and I reached up and
grabbed the ticket, and he goes, why did you take
that away?
Speaker 2: I haven't paid for it, because you'm paid for it, Okay,
but he was.
Speaker 3: He was upset with me because because I grabbed it,
did be mind luck that he would just take off, right, So.
Speaker 2: Any wrong, but he was offended by that. Okay. Got
some grass man, Oh offend anything but the slightest thing,
and they're very upset.
Speaker 3: Yeah, yeah, Oh, this is not a good sign. It's
only twenty minutes before four o'clock and we've got our
NFL team fans in the store. At this point in time, now,
I've been a part of this store for five years.
Speaker 2: I know what it means.
Speaker 3: When you start seeing fans back in the store before
the game is over. It means your team is pretty
much sucking right now. So I got I gotta check Google.
I gotta let me.
Speaker 2: Let me check Google. Right on the spot.
Speaker 3: Here, Google, tell me what the Panther score is right
now against the Jaguars.
Speaker 2: Twenty to three. We're not wrong about that. When the
game sucks, we're going to the grocery store. Think, well,
what was that all about?
Speaker 5: She so, this is the lady who called about the
ground beef, right and she gets comes in here and
it's breakfast food, and so we go to pull up
the receipt and and I go, I've only got two
receipts for you.
Speaker 2: She goes, can I see it? And she goes that
then I can tell you what it is that's bad.
Speaker 5: And I'm thinking, you made a big deal to call
corporate and you don't even know what the fuck it
was that was spoiled.
Speaker 2: And so I show her the receipt. Oh yeah, it
was those two sausage links in the end of the liver.
Speaker 5: And I'm like, okay, And so management's like, yeah, go ahead,
So so I start keying it in and then she says,
oh and then and then I had a pack of
ground beef on some taco shows and I go, we
can't find that. We tried to look it up, and
she goes, well, my partner, she didn't use her calling,
and I'm going, your full shit, because you would have
saved so much money when people don't use to feel guard,
there's and problem.
Speaker 2: You know, something's not right.
Speaker 5: So you paid like super expensive prices, and it was
just like, oh fuck it. If it was ground by,
if you probably would have saved five or six bucks there.
Speaker 2: Yeah, And long.
Speaker 5: Story short, you know, I'm like, I can't give you
a refund for the meet because I don't know how
much you paid, And I can't give you a refund
for the tack those shows because I don't know how
much you paid.
Speaker 2: And so our other associate looked it up and it
was a instagram it.
Speaker 5: Oh, so I guess I'm assuming she had Gerturis delivered.
Speaker 2: But I mean, we could have easily looked that up,
which she didn't even tell us that, So yeah, I
mean it was bullshit.
Speaker 5: I mean the fact that she made a big deal,
but then came in the store and didn't know what
the fuck it was that needed to be returned.
Speaker 3: Well, let me ask you this question about delivery. The
livery is frozen here, so how could.
Speaker 2: It be the liver? How could it be spoiled because
it was one of them? It was a meat item
that was on the only two purchases she made for
the fucking month. So I don't know, dude. I mean,
it's just how there's a George Lynch. You know who
George Lynch is. He's right there, nineteen ninety three UNC
tar Hill National champions. It's the real guy. That's him.
He comes in here several times a week, and here
are about to take this massive order.
Speaker 5: Guy By played for the Hornets, briefly played U I
played for a couple other proteins.
Speaker 2: Jeez, yeah, Georgia little see there's a positive out of
your negative. Well, I mean, the guy seven foot tall,
so I hard to see him. This is another day.
Speaker 3: I got a call to go to the bars because
somebody had to take a lunch break, and so in
the process of me being at the bar, I could
hear it on my headphones that there was a major
League theft going down, somebody was going to try to
escape the building with twenty one jugs of detergents, a
ton of steaks and so, and of course listening to
it on the headset, it was just totally a nightmare.
And there's really nothing I can do about it. I mean,
I'm stuck over here at the bar. I can't run
over there to help. I can't put it away, I
can't do anything. So it's you know, then talk about
being you know, trapped in a box inside of prison.
I was in the bar when the theft went down,
but I couldn't do anything. It's like Superman's, you know,
surrounded by quittuntes dots. Homestyle pretzels. They are notorious for
all different types of flavors. I mean, you get your
regular flavors, You've got your you know, your blue on
it likes our blue cheese flavor. Now Christian and I
are going to try the buffalo seasoned pretzel twist, and it's.
Speaker 2: Got Is that a hobbin aro? Is that? Is that
a big kilo? Oh, a red holopano, a presno pepper
which is still meaning hot? Right?
Speaker 3: Yeah, all right, So these things have been staring at
me pretty much all summer long.
Speaker 2: I've been going, I'm gonna ignore it. I'm gonna ignore it.
We're about let's try it. You want to try it
with us, We're about to do it right now. We
just opened it. Have you done it yet? Oh? Let's yeah,
you gotta try it with us.
Speaker 6: Yeah, we're about to try it.
Speaker 2: We need this. We're here.
Speaker 6: We try to find something that different.
Speaker 2: Is it good?
Speaker 3: We love it when the guests come by and they
know we're sampling food, so they participate with it, all
with us.
Speaker 5: Not chasing the buffalo, my facing the spicy, look at
it up, look at it.
Speaker 2: M I won't try some not spicy.
Speaker 3: As a joke and as a test, on Thursday afternoon,
I placed a bag of Cheetos in a different place
in the store, mean out of place, completely one out
of its normal place, and I wanted to see how
long would it take somebody to go in there and
put it back to where it actually belongs. It is
Sunday night, it is eight oh five, and I walked
by and I said, day.
Speaker 2: You just want a cuss.
Speaker 3: You just want to just sit there and say, really,
you had a nighttime shift, you had a daytime shift.
You had a midday shift and everybody who walked by
it a million times. And I'm I'm the one that
put it there. I'm the one that's putting it back.
Did you just happen to see it in the ground?
Speaker 2: Wow?
Speaker 6: Hey is this Megan?
Speaker 2: This say is Tristan. It's a funny story. I just
found your nose ring. Yeah.
Speaker 6: I was like, I'm just gonna go take a take
a look around over and produce real quick.
Speaker 2: And just past that first table, it was just sitting
right there. I was like, I know, that's super. I was, yeah,
you're so welcome. Oh yeah.
Speaker 6: She was like, I know this is I don't want
you to work too hard on it.
Speaker 2: But I was like, I'm gonna go. Look, I'm just
gonna go.
Speaker 6: Look like, it's not gonna hurt anything for.
Speaker 2: Me to walk over there. I walked outside.
Speaker 6: She was like, I was digging from my phone in
my bag and I was walking into the door on
the produce side, and she's like, and right there at
the getting a produce is when I read pulled my
phone out of my bag.
Speaker 2: Well, see when you said nose ring, I thought it
was just gonna be the nose ring. I didn't realize
it in the bag that said satoo and okay, okay, Wow.
She's like, you thought it was going forever.
Speaker 6: She's like, I went to Traders Joe's and like two
other places today too, and.
Speaker 2: She just didn't know where it was. Oh, the things
you do for your customer. I mean, she was like,
don't don't worry it too much. So I was like,
give me a refrund down on what you bought. I
can go look real quicker because she was like, I
was just in there like.
Speaker 6: Ten to fifteen months.
Speaker 2: Wow.
Speaker 6: Could have been any earlier, he probably would have slashed
that ye or had it been any later, the floor
crew would have got it in the morning.
Speaker 2: Yeah. Yeah, oh that's great. That's great.
Speaker 3: Well, there you have it, another exciting edition of CTCs.
The ups and the downs, the twist, the spins, the
oh my god, say whoa what happened there?
Speaker 2: I don't know. Do you want to try to explain it?
Speaker 7: No?
Speaker 2: It was just too freaking weird. Oh yeah. There's so
much more drama.
Speaker 3: Inside the four walls of what we do, and that
is we connect with you. Hey, do me a favorite,
create your own podcast. Let us know what goes on
behind the curtains at your business because you've got a
wizard and we want to know who your wizard is.
I'll see you next week.