WEBVTT 1 00:00:00.560 --> 00:00:15.199 Yelled, so you don't have Just as fast as we can. 2 00:00:16.480 --> 00:00:18.719 Shooter's gonna help come. 3 00:00:19.920 --> 00:00:22.120 Dix is the Troubleshooter Show. 4 00:00:22.719 --> 00:00:27.519 No, Tom Martine, Hey Tom Martino here, welcome to the show. 5 00:00:27.640 --> 00:00:30.719 By the way, for those streaming, I'm just testing out 6 00:00:31.640 --> 00:00:34.479 this lighting. If it's too dark, let me know. I 7 00:00:34.520 --> 00:00:36.560 know my YouTube morons never hesitated. 8 00:00:37.079 --> 00:00:39.840 You look good, Tom. Do you like this this coloring 9 00:00:39.880 --> 00:00:42.880 instead of the bright I like it. It brings out 10 00:00:42.920 --> 00:00:45.119 your eyes. Oh, thank you. Mark. 11 00:00:45.200 --> 00:00:48.679 You know Mark is always complimenting my eyes. It's a 12 00:00:48.679 --> 00:00:52.119 little inappropriate sometimes, but I like it anyway. Brad O'Brien's 13 00:00:52.159 --> 00:00:54.880 with me. In the white shot, you'll see Brad wave. Okay, Hey, 14 00:00:55.399 --> 00:00:59.840 Brad is with O'Brien Legal Services. 15 00:01:00.240 --> 00:01:00.719 Estate Law. 16 00:01:00.759 --> 00:01:04.480 We got some updates on real estate law, real quick, Brad. 17 00:01:05.280 --> 00:01:08.159 Yeah, a week from today the contract forms for real 18 00:01:08.239 --> 00:01:13.159 estate transactions residential change in and actually commercial change in Colorado, 19 00:01:13.200 --> 00:01:15.120 so that the commissions are going to be negotiated up 20 00:01:15.319 --> 00:01:16.920 front now and not hidden from the buyer. 21 00:01:17.159 --> 00:01:22.000 Now, let's explain that here to four. Let's say you're 22 00:01:22.040 --> 00:01:26.000 selling a house. You would have a listing agreement, and 23 00:01:26.040 --> 00:01:28.719 your listing agreement would list the house and what in 24 00:01:28.799 --> 00:01:30.879 the real estate broker put on their commission. 25 00:01:31.920 --> 00:01:35.200 Yes, when the seller hires a listing broker, they negotiate 26 00:01:35.280 --> 00:01:36.280 something like five or six. 27 00:01:36.359 --> 00:01:39.319 Okay, So let's just say there's a six percent commission 28 00:01:39.359 --> 00:01:43.599 on there, and that would be negotiated upfront, and that's 29 00:01:43.640 --> 00:01:44.480 what's going to stay the. 30 00:01:44.480 --> 00:01:46.840 Same, right, Well, that's between the seller and the seller's 31 00:01:46.959 --> 00:01:48.200 listing agents, right, So. 32 00:01:48.120 --> 00:01:50.079 That's going to stay the same. They're still going to 33 00:01:50.159 --> 00:01:51.640 negotiate upfront of commission. 34 00:01:52.879 --> 00:01:53.640 It would be combined. 35 00:01:53.640 --> 00:01:55.799 Previously, the six percent was a buyer side and a 36 00:01:55.840 --> 00:01:56.920 seller sign right, So. 37 00:01:57.000 --> 00:01:59.680 Of that six percent it was up to the broker 38 00:01:59.760 --> 00:02:00.760 toy that up. 39 00:02:01.519 --> 00:02:04.200 Right, Normally it'd be fifty fifties. But now it's going 40 00:02:04.239 --> 00:02:06.000 to be split, so that the buyer commission and the 41 00:02:06.040 --> 00:02:07.480 seller commission the agent's commission. 42 00:02:07.519 --> 00:02:09.919 So when I when I hire Frank durand the real 43 00:02:10.039 --> 00:02:11.479 estate man dot Com. 44 00:02:11.520 --> 00:02:13.599 I love Frank, so I give him a pluck. 45 00:02:13.719 --> 00:02:16.039 When I hire him to sell my house, he'll he's 46 00:02:16.080 --> 00:02:19.280 only going to put his commission on there, right, he 47 00:02:19.400 --> 00:02:22.919 won't list a bigger commission thinking I'm going to pay 48 00:02:22.919 --> 00:02:25.759 a co op to someone, right, Okay, So he'll list 49 00:02:25.840 --> 00:02:29.080 his commission. So let's say his commission is two point 50 00:02:29.120 --> 00:02:33.120 five or three percent whatever, it's on the contract. So 51 00:02:33.319 --> 00:02:37.080 as a seller, that's all I have to pay so far, 52 00:02:37.560 --> 00:02:42.400 that's right. Now I want to hire now a buying broker. 53 00:02:42.639 --> 00:02:44.280 Let's just say I go to Frank Durand in real 54 00:02:44.360 --> 00:02:47.240 estate Man's or whatever. I'm just giving an example. 55 00:02:47.800 --> 00:02:50.240 So now the buying broker says, we'll go out and 56 00:02:50.240 --> 00:02:54.360 find you a place and we'll help you, and we're 57 00:02:54.360 --> 00:02:57.080 going to charge two percent. So that's put on the 58 00:02:57.120 --> 00:03:00.639 buyer's contract with the with his real state person. 59 00:03:01.599 --> 00:03:03.919 Right. Okay, So now I find a house. 60 00:03:05.159 --> 00:03:08.560 And in this house, I found the guy selling the 61 00:03:08.599 --> 00:03:14.479 house signed with his guy or his woman. He signed 62 00:03:14.520 --> 00:03:18.879 with his broker a three percent deal, and I'm the 63 00:03:18.919 --> 00:03:20.240 buyer and I signed a. 64 00:03:20.240 --> 00:03:21.680 Two point five percent deal. 65 00:03:22.360 --> 00:03:27.039 So without any further negotiation, I pay the two point 66 00:03:27.159 --> 00:03:31.960 five and the seller pays the three percent if it 67 00:03:32.000 --> 00:03:35.879 was negotiated up front. Right, But as part of my offer, 68 00:03:36.319 --> 00:03:39.800 I could say that the seller or I could ask 69 00:03:39.840 --> 00:03:41.080 the seller to pay that two. 70 00:03:40.919 --> 00:03:42.919 Point five right, but it's not automatic. 71 00:03:43.080 --> 00:03:47.159 Right now, the buyer the agent, excuse me, the commission 72 00:03:47.159 --> 00:03:49.479 going to the buyer's agent, will be in the purchase offer, 73 00:03:49.680 --> 00:03:51.520 the actual contract between buyer and seller. 74 00:03:52.199 --> 00:03:56.199 And so when I offer money to buy that house, 75 00:03:58.240 --> 00:04:03.520 it's already figured in that amount that my the my seller, 76 00:04:03.639 --> 00:04:06.319 my buyer's commission is figured in that amount. 77 00:04:06.120 --> 00:04:07.159 Right in the buyer's offer. 78 00:04:07.159 --> 00:04:09.840 It's going to have uh that I have to pay 79 00:04:09.840 --> 00:04:10.400 this vision. 80 00:04:10.400 --> 00:04:14.000 They're saying, seller, uh, please pay the buyer my agent, 81 00:04:14.080 --> 00:04:14.759 the buyer's agent. 82 00:04:14.800 --> 00:04:16.720 Now what if the seller says, I'm not going to pay. 83 00:04:16.519 --> 00:04:19.160 That it's negotiable, then can they negotiate it? 84 00:04:19.360 --> 00:04:23.160 Okay, So there's no automatic commission and there's no automatic split. 85 00:04:24.000 --> 00:04:25.920 Right, everything's negotiable. 86 00:04:26.120 --> 00:04:28.240 That's right up front, right. 87 00:04:28.360 --> 00:04:31.879 So now the buyer, So, so it's going to be 88 00:04:31.959 --> 00:04:34.720 very simple. You're no longer going to see a big 89 00:04:34.720 --> 00:04:37.399 commission of your selling up there, or you could, but 90 00:04:37.439 --> 00:04:40.560 most likely you're going to see a reduced commission. But remember, 91 00:04:41.439 --> 00:04:45.000 the buyer may come to you and ask you to 92 00:04:45.040 --> 00:04:49.720 pay their their person's commission or not. You don't have to. 93 00:04:50.360 --> 00:04:53.759 Well you never really had to, but it was kind 94 00:04:53.800 --> 00:04:56.199 of hidden. So that's the whole change. 95 00:04:55.879 --> 00:04:56.360 Here, right. 96 00:04:56.399 --> 00:04:59.000 The buyer's broker got paid out of the seller broker commission. 97 00:04:59.199 --> 00:05:02.000 It did no matter what was six percent, then the. 98 00:05:02.160 --> 00:05:04.759 Seller's brokers split that with the buyer's broker that behind 99 00:05:04.759 --> 00:05:05.839 the scenes after closing. 100 00:05:06.079 --> 00:05:09.399 Okay, but no more behind the scenes. Everything negotiated up front. 101 00:05:09.639 --> 00:05:14.839 Commissions are spelled out so it behooves you when you're 102 00:05:14.879 --> 00:05:18.519 going out to buy or if you're listening to sell, 103 00:05:18.759 --> 00:05:21.839 that you negotiate a reasonable commission, so there's not a 104 00:05:21.839 --> 00:05:24.000 lot of arguing. You're haggling when you find a house. 105 00:05:24.399 --> 00:05:27.800 It is possible. Let's just say you want to be generous, okay, 106 00:05:28.079 --> 00:05:30.879 and I can see this happening. Someone says, Oh, this 107 00:05:30.959 --> 00:05:33.600 buyer broker says, I can find you the best houses. 108 00:05:34.160 --> 00:05:36.279 And so I'm looking for a house to buy and 109 00:05:36.360 --> 00:05:39.720 I tell my buying broker, hey, you know what, I 110 00:05:39.800 --> 00:05:44.839 believe in you. I'll pay you four percent. But that 111 00:05:44.920 --> 00:05:50.519 might be difficult for me to get the seller to pay. 112 00:05:50.680 --> 00:05:53.120 If I said, even though I want to pay my 113 00:05:53.240 --> 00:05:56.360 buying broker four percent, the seller may not want to 114 00:05:56.399 --> 00:05:58.920 pay that, so I may end up paying part of 115 00:05:58.920 --> 00:05:59.920 that out of my own pocket. 116 00:06:00.079 --> 00:06:00.600 Right. Yeah. 117 00:06:00.680 --> 00:06:04.160 The new language in the contract basically says if the 118 00:06:04.720 --> 00:06:08.800 buyer promised a greater percentage, but the buyer's broker didn't 119 00:06:08.839 --> 00:06:12.600 get that full percentage. Whatever they do receive from the 120 00:06:12.600 --> 00:06:14.319 seller is a set off to the amount that. 121 00:06:14.199 --> 00:06:15.959 They so remember that. 122 00:06:16.079 --> 00:06:18.279 So even though you think you're being generous to your 123 00:06:18.319 --> 00:06:21.319 buying broker because you think. 124 00:06:21.240 --> 00:06:23.839 The seller is going to pay it, it's not automatic. 125 00:06:24.160 --> 00:06:26.240 So if you negotiate a four percent or a five 126 00:06:26.279 --> 00:06:30.120 percent crazy commission for your buying broker and you find 127 00:06:30.160 --> 00:06:34.040 a house, that seller may say, we're not paying your 128 00:06:34.120 --> 00:06:38.279 guy four or five percent. The same way, when you're selling, 129 00:06:39.199 --> 00:06:42.480 if you want to really reward your your selling broker, 130 00:06:42.959 --> 00:06:45.680 you don't put a four or five or six percent 131 00:06:45.720 --> 00:06:48.720 in there. If you if you have to, then on 132 00:06:48.800 --> 00:06:52.360 top of that pay the buying broker. You don't want 133 00:06:52.360 --> 00:06:54.759 this to backfire on you, so you want to have 134 00:06:54.879 --> 00:06:58.959 reasonable commissions on each side. So there's not a lot, 135 00:06:59.079 --> 00:07:01.680 you know, and in my opinion, and you know, it's 136 00:07:01.759 --> 00:07:03.920 good that this law is happening. So you see where 137 00:07:03.920 --> 00:07:06.800 the commissions are going and what you're obligated to pay. 138 00:07:07.160 --> 00:07:12.279 But at the same time, it couldn't you're obligating yourself 139 00:07:12.279 --> 00:07:14.480 to pay more than you would have to. Now, Gary, 140 00:07:14.759 --> 00:07:18.600 let's talk about front Frontier Airlines, which, by the way, 141 00:07:18.600 --> 00:07:21.879 in my opinion based on all my complaints. Frontier's the 142 00:07:21.879 --> 00:07:25.360 worst airline by far, amen. 143 00:07:26.319 --> 00:07:28.160 The absolute worst airline. 144 00:07:28.680 --> 00:07:33.879 In fact, I don't even know how they stay in business. Now, 145 00:07:35.319 --> 00:07:35.959 what's going on? 146 00:07:36.040 --> 00:07:36.360 Gary? 147 00:07:37.959 --> 00:07:38.040 So? 148 00:07:38.199 --> 00:07:40.920 On May nineteenth, I let my daughters buy a flight 149 00:07:41.000 --> 00:07:43.319 for their graduation president and they were supposed to buy 150 00:07:43.319 --> 00:07:48.759 their insurance, and well they didn't buy insurance. Well they 151 00:07:48.759 --> 00:07:51.160 didn't do it. So we tried to go back online 152 00:07:51.199 --> 00:07:53.800 through the chat and they said do this and do that, 153 00:07:53.879 --> 00:07:55.879 and then we got the chat line was down, our 154 00:07:55.920 --> 00:07:58.839 website was down a million different things. So I went 155 00:07:58.839 --> 00:08:00.519 ahead and disputed itditr. 156 00:08:00.560 --> 00:08:03.079 No wait wait, wait, hold on though, hold on when 157 00:08:03.120 --> 00:08:05.000 your daughters bought the tickets? 158 00:08:06.040 --> 00:08:08.360 When did they buy them? 159 00:08:08.680 --> 00:08:09.399 May nineteen? 160 00:08:10.079 --> 00:08:16.160 Okay? What when were they going to leave? That? 161 00:08:16.360 --> 00:08:18.399 I do not remember, I do, But. 162 00:08:18.399 --> 00:08:24.959 You felt so strongly about the insurance that you didn't 163 00:08:25.040 --> 00:08:28.560 want them to have it if they couldn't buy insurance. 164 00:08:30.120 --> 00:08:32.159 I was wanting them to have the insurance because I 165 00:08:32.200 --> 00:08:33.480 don't trust front airlines. 166 00:08:34.799 --> 00:08:39.879 Okay, So you wanted and do you understand insurance doesn't 167 00:08:39.919 --> 00:08:42.879 cover you for the airline as much as it does 168 00:08:42.879 --> 00:08:46.679 for yourself The airline usually the way it works of 169 00:08:46.759 --> 00:08:50.279 the airline cancels, the airline has to make up for it. 170 00:08:50.519 --> 00:08:51.840 Maybe it's changed. 171 00:08:52.720 --> 00:08:55.279 Are you telling me that the insurance you're aware of 172 00:08:55.840 --> 00:08:59.279 if Frontier canceled the flight and postponed it or made 173 00:08:59.320 --> 00:09:03.200 it for another day, your insurance would still pay even 174 00:09:03.200 --> 00:09:07.080 though Frontier you know, Is that the way you understood 175 00:09:07.120 --> 00:09:08.120 the insurance to work. 176 00:09:08.600 --> 00:09:11.279 Well, I think I understood that they had like different 177 00:09:11.399 --> 00:09:13.799 tiers of tickets you could buy, and one of them 178 00:09:13.879 --> 00:09:16.399 was like guarantee to your money back. And I think 179 00:09:16.480 --> 00:09:19.240 my daughters got confused at that and they thought there 180 00:09:19.320 --> 00:09:20.480 was just some kind of insurance. 181 00:09:20.480 --> 00:09:22.480 But why is this Frontiers issue? Is what? 182 00:09:22.559 --> 00:09:24.840 Im That's what That's what I'm trying to figure out. 183 00:09:25.000 --> 00:09:28.399 Why is it Frontiers issue? Well, if your daughters did 184 00:09:28.440 --> 00:09:30.879 not buy the insurance, hold on when you go to 185 00:09:30.919 --> 00:09:33.679 buy the tickets first, I need to understand this. When 186 00:09:33.679 --> 00:09:37.240 you go to buy the tickets, do they offer you. 187 00:09:37.240 --> 00:09:38.399 Insurance right there? 188 00:09:40.080 --> 00:09:43.399 Yes, you have to okay, yes, okay, got it, And 189 00:09:43.440 --> 00:09:46.440 your daughters didn't purchase it. You went back and said, 190 00:09:46.759 --> 00:09:51.240 can we purchase it now? And apparently you couldn't, So 191 00:09:51.360 --> 00:09:53.799 then you went and wanted to dispute the whole thing, 192 00:09:53.879 --> 00:09:54.240 got it? 193 00:09:54.279 --> 00:09:55.120 So what happened then? 194 00:09:56.600 --> 00:09:58.919 Well, actually I was told you can add an insurance 195 00:09:58.919 --> 00:10:00.840 through the button, but you can't figure it out on 196 00:10:00.879 --> 00:10:03.360 their website. The website is not friendly enough for me 197 00:10:03.639 --> 00:10:04.159 or my daughters. 198 00:10:04.240 --> 00:10:06.080 Okay, here, all right, So what happened? 199 00:10:06.120 --> 00:10:06.240 Then? 200 00:10:06.279 --> 00:10:07.960 You you canceled my. 201 00:10:08.039 --> 00:10:12.039 Credit card, gave me the money back, and then Frontier 202 00:10:12.120 --> 00:10:12.679 rebuild it. 203 00:10:13.440 --> 00:10:16.320 Okay, Now you understand credit cards, and I want to 204 00:10:16.360 --> 00:10:17.840 say this for everyone who has. 205 00:10:17.759 --> 00:10:18.399 A credit card. 206 00:10:19.559 --> 00:10:24.399 Credit cards do not serve as an arbiter as to 207 00:10:24.480 --> 00:10:30.279 who is right and who is wrong in a charge transaction. Now, 208 00:10:30.440 --> 00:10:35.320 all they do is figure out if they want to 209 00:10:35.360 --> 00:10:39.919 bill you for it or not. It doesn't negate the bill, 210 00:10:40.320 --> 00:10:44.120 it negates the credit card charge. Hold on, We're going 211 00:10:44.200 --> 00:10:45.879 to come back to you, Gary. See we can help 212 00:10:45.919 --> 00:10:48.600 you on the Troubleshooter Show three oh three seven one 213 00:10:48.720 --> 00:10:51.360 three talk waterpros dot net the best water systems, the 214 00:10:51.440 --> 00:10:52.279 lowest prices. 215 00:10:52.639 --> 00:10:53.480 There are none better. 216 00:10:53.639 --> 00:10:56.240 For the price waterpros dot net three oh three eight 217 00:10:56.320 --> 00:10:59.159 six two five five five four fourteen or yeah, about 218 00:10:59.159 --> 00:11:02.399 fourteen hundred bucks you get fully installed drinking water at 219 00:11:02.399 --> 00:11:03.200 your kitchen sink. 220 00:11:03.360 --> 00:11:05.240 Wonderful water system. 221 00:11:05.200 --> 00:11:08.440 Go with a sure thing Denver's best roofer Excel Roofing 222 00:11:08.559 --> 00:11:11.200 dot com. You don't pay a cent until you're content. 223 00:11:14.600 --> 00:11:17.759 Time for an insurance check up free, no obligation. In comparison, 224 00:11:17.919 --> 00:11:21.480 call Compass Insurance paying too much your coverage at dozens 225 00:11:21.480 --> 00:11:24.200 of insurance companies find out now three O three seven 226 00:11:24.320 --> 00:11:27.120 seven to one help. You'll think you're his only customer 227 00:11:27.159 --> 00:11:29.399 when you choose Frank durand the real estate Man dot 228 00:11:29.440 --> 00:11:32.960 com to list your home with Remax Alliance three three 229 00:11:33.039 --> 00:11:36.320 nine two zero sixteen twenty two. 230 00:11:37.440 --> 00:11:38.639 Hi Tom wants you know here? 231 00:11:39.480 --> 00:11:43.919 So Gary, his daughter bought tickets, They didn't buy insurance. 232 00:11:44.360 --> 00:11:45.320 He disputed it. 233 00:11:45.840 --> 00:11:49.879 There was no reason that front Well, Frontier didn't really 234 00:11:49.879 --> 00:11:52.440 do anything wrong, but he just wanted his money back 235 00:11:52.799 --> 00:11:54.120 and they were non refundable. 236 00:11:54.159 --> 00:11:54.720 I take it. 237 00:11:55.320 --> 00:11:58.840 So therefore, Actually the bigger problem is I did get 238 00:11:58.879 --> 00:12:02.080 a hold of a on with their They do offer 239 00:12:02.120 --> 00:12:04.720 a twenty four hour callback now, and so I'm seven 240 00:12:04.759 --> 00:12:06.960 twenty to twenty four. I got a callback from Frontier 241 00:12:07.000 --> 00:12:09.440 from a guy named Ron with an employee number, and 242 00:12:09.519 --> 00:12:11.440 he said I would get a refund back on my card, 243 00:12:12.000 --> 00:12:12.600 So I'm okay. 244 00:12:12.759 --> 00:12:16.600 So why did he say you I'm curious. I'm not 245 00:12:16.720 --> 00:12:19.519 disputing it. Why did he say you would get a 246 00:12:19.559 --> 00:12:21.600 refund on a non refundable transaction? 247 00:12:22.759 --> 00:12:24.480 I have no idea, I asked him. I go, are 248 00:12:24.720 --> 00:12:26.559 is it going to go back to my frequent Flyers, 249 00:12:26.559 --> 00:12:29.240 to my frequent my daughter's frequent flyers. He goes, no, 250 00:12:29.399 --> 00:12:31.799 it will be back on your card. So I trusted him. 251 00:12:31.840 --> 00:12:35.360 I got his employee number last night through the chat line. 252 00:12:35.519 --> 00:12:37.159 I would you know it would give you like an 253 00:12:37.159 --> 00:12:40.440 option for sure call back in twenty four hours. Well, 254 00:12:40.559 --> 00:12:42.679 even when you push that, they automatically push it to 255 00:12:42.720 --> 00:12:44.919 a chat line. They no longer offer the twenty four 256 00:12:44.919 --> 00:12:48.039 hours unless you're an elite member. It's basically the lack 257 00:12:48.080 --> 00:12:50.519 of customer service and how to do anything. 258 00:12:50.759 --> 00:12:52.440 But where does this stand? He said, you're going to 259 00:12:52.559 --> 00:12:54.080 You're going to get a refund, he told you. 260 00:12:55.399 --> 00:12:57.960 But last night when I talked to them trying to 261 00:12:57.960 --> 00:13:00.000 figure it out, they're still saying no, you should have 262 00:13:00.080 --> 00:13:01.480 it by now. And I'm like, well, I don't have it, 263 00:13:01.519 --> 00:13:04.879 and they say call my bank. My bank says, called Frontier, But. 264 00:13:04.960 --> 00:13:08.519 Did they say credit card? Here? Look at man, You're 265 00:13:08.559 --> 00:13:09.279 all over the place. 266 00:13:09.320 --> 00:13:12.960 So I need to ask it you said first first 267 00:13:13.360 --> 00:13:17.080 that you got a credit from your credit card company. 268 00:13:17.120 --> 00:13:20.279 They took it off, then Frontier put it back on. 269 00:13:20.840 --> 00:13:23.120 Then you called Frontier and the guy said you'll get 270 00:13:23.120 --> 00:13:26.960 a credit, right that. And so you haven't gotten that 271 00:13:27.039 --> 00:13:28.799 credit yet, right from Frontier? 272 00:13:29.840 --> 00:13:33.720 Right? And when did that guy promise you a credit? 273 00:13:35.480 --> 00:13:37.440 It was on July twentieth. 274 00:13:37.879 --> 00:13:41.279 Oh, okay, so it was a while ago. So about 275 00:13:41.960 --> 00:13:42.720 twelve days ago. 276 00:13:42.840 --> 00:13:46.120 Whatever he heeds to do the dispute on the credit card. 277 00:13:49.960 --> 00:13:52.120 Oh, actually I don't have that handy bank. 278 00:13:52.279 --> 00:13:53.320 Well, I'm wonderful Mark. 279 00:13:53.399 --> 00:13:56.639 They purchased the tickets May nineteenth, so it was probably 280 00:13:56.679 --> 00:13:57.600 a few days after that. 281 00:13:58.000 --> 00:14:01.480 Then they dispute it, they get the credit, and then 282 00:14:01.559 --> 00:14:03.080 he requests a refund. 283 00:14:03.360 --> 00:14:07.639 When they look at it, they already disputed it. Yeah, 284 00:14:07.639 --> 00:14:08.600 but they rebuild it. 285 00:14:08.799 --> 00:14:11.279 Well, they might have rebuilt it later on, but I'm 286 00:14:11.279 --> 00:14:12.559 saying when they looked at. 287 00:14:12.440 --> 00:14:16.720 It, yeah, I mean, I'm not looking. Here's all I 288 00:14:16.799 --> 00:14:17.159 want to know. 289 00:14:17.960 --> 00:14:21.720 I think Gary is saying, even though they rebuild it, 290 00:14:22.159 --> 00:14:26.240 and even though they were non refundable tickets, somebody at 291 00:14:26.279 --> 00:14:28.799 Frontier promised him a refund. 292 00:14:28.919 --> 00:14:30.759 Well, I don't think he's got a leg to stand 293 00:14:30.840 --> 00:14:32.840 on no offense, Gary, But you're going to have to 294 00:14:32.919 --> 00:14:35.240 sue and bring him the small claims court. But I 295 00:14:35.279 --> 00:14:36.879 don't know how you would possibly. 296 00:14:37.279 --> 00:14:39.600 I don't think less. We simply don't want to show up. 297 00:14:41.039 --> 00:14:44.679 What do you mean, Mark, I mean he bought a 298 00:14:44.720 --> 00:14:48.360 ticket that is non refundable. I don't know who would 299 00:14:48.360 --> 00:14:51.879 have told him in India or Malaysia or were Jamaica 300 00:14:51.919 --> 00:14:54.799 wherever these people work, that they were going to refund it. 301 00:14:54.840 --> 00:14:56.799 I don't know who he would even point to. 302 00:14:57.080 --> 00:14:59.759 And did you record that call by any chance? Gary? 303 00:14:59.879 --> 00:15:01.200 Or do you just have his number? 304 00:15:02.200 --> 00:15:04.559 Well they say they record the calls right, Well, my 305 00:15:04.639 --> 00:15:07.600 credit card company says they can't access the recordings anyway. 306 00:15:07.600 --> 00:15:09.480 And I'm like, that's why I wrote down his employee 307 00:15:09.519 --> 00:15:11.399 number the time he called me and everything, because well 308 00:15:11.440 --> 00:15:15.320 that's up to Frontier to do well Frontier won't. They're like, 309 00:15:15.399 --> 00:15:17.240 they say they have no access and now I talked, 310 00:15:17.320 --> 00:15:20.720 they don't offer customer service the resolution specialists. 311 00:15:20.759 --> 00:15:22.600 Look, man, we all know they sucked. Gary. 312 00:15:22.759 --> 00:15:25.399 May I ask you a question, Gary, Gary, I want 313 00:15:25.399 --> 00:15:28.519 to ask a straight up question without giving you a 314 00:15:28.559 --> 00:15:33.080 difficult time, A straight up question. Your daughters bought non 315 00:15:33.159 --> 00:15:37.879 refundable tickets. And why do you feel Frontiers should give 316 00:15:37.919 --> 00:15:38.840 your money back. 317 00:15:40.799 --> 00:15:43.279 Because we tried to go in and find out how 318 00:15:43.279 --> 00:15:45.720 to do it on the website before their fight. 319 00:15:46.279 --> 00:15:48.879 And look, lord, I have bought no less than one 320 00:15:48.960 --> 00:15:50.320 hundred tickets on there. 321 00:15:50.519 --> 00:15:52.720 It is very simple. I know you don't want to 322 00:15:52.759 --> 00:15:53.240 hear that. 323 00:15:53.559 --> 00:15:56.559 You basically choose and they try to sell you and 324 00:15:56.639 --> 00:16:01.440 you actually acknowledge by checking a box you're not buying it. 325 00:16:02.519 --> 00:16:04.799 At the time, I would agree, but after the facts 326 00:16:05.120 --> 00:16:05.960 you go in there and your. 327 00:16:06.240 --> 00:16:10.360 What he said was there was no opportunity. Gary, what 328 00:16:10.399 --> 00:16:14.360 you're saying there was no opportunity to add insurance. That's 329 00:16:14.399 --> 00:16:17.879 not true, but that okay. So Mark, you're saying you 330 00:16:17.919 --> 00:16:19.360 can go back and add insurance. 331 00:16:19.480 --> 00:16:21.879 And what Gary is saying when he went back he 332 00:16:22.000 --> 00:16:24.279 did notice it, but when he was doing it the 333 00:16:24.360 --> 00:16:27.360 first time, he didn't acknowledge it. 334 00:16:27.440 --> 00:16:30.399 He did his thing about it. His daughters didn't. Yeah, 335 00:16:30.399 --> 00:16:31.759 so what Frontier does. 336 00:16:32.000 --> 00:16:35.480 Listen, Frontiers in the business of selling you everything. So 337 00:16:35.639 --> 00:16:38.759 once you buy your basic five dollars ticket or whatever 338 00:16:38.799 --> 00:16:41.440 it is, then they try to sell your baggage. Then 339 00:16:41.480 --> 00:16:43.720 they try to sell you where you want to sit 340 00:16:43.799 --> 00:16:46.000 to pick out. Then they want to sell you the 341 00:16:46.120 --> 00:16:47.799 insurance in case of you cancel. 342 00:16:49.440 --> 00:16:51.480 Right now, he's Gary Lee. 343 00:16:51.679 --> 00:16:54.879 If you don't buy the insurance, they make you check 344 00:16:54.919 --> 00:16:59.840 a box that says I understand that this is non refundable. 345 00:17:00.000 --> 00:17:02.799 Blah blah blah blah blah. But Gary is saying. 346 00:17:03.480 --> 00:17:06.079 Gary is saying he agrees with all that his daughter's 347 00:17:06.119 --> 00:17:11.960 made a mistake. Okay, he believes that because it wasn't 348 00:17:12.039 --> 00:17:14.079 easy for him to add insurance. 349 00:17:14.720 --> 00:17:19.200 He believes that was a reason for a refund. Well, okay, 350 00:17:19.240 --> 00:17:20.559 what do you want me to say about that? 351 00:17:20.759 --> 00:17:21.079 Okay? 352 00:17:21.160 --> 00:17:24.680 Well, well I was told and it was recorded by Frontier, 353 00:17:24.880 --> 00:17:26.319 And how do I get them to go back and 354 00:17:26.400 --> 00:17:27.680 check the recording saying hey, this. 355 00:17:27.759 --> 00:17:28.480 You would have to do. 356 00:17:28.680 --> 00:17:31.519 Okay, to that level of court, you would have to 357 00:17:31.559 --> 00:17:33.279 sue them in county court. 358 00:17:33.519 --> 00:17:36.400 And I doubt they I doubt they keep recordings going 359 00:17:36.440 --> 00:17:37.559 back four or five months. 360 00:17:37.559 --> 00:17:39.920 They wouldn't be in their best interest. I don't know 361 00:17:40.039 --> 00:17:40.559 they do or not. 362 00:17:40.640 --> 00:17:42.839 Mark, but he could do a subpoena, he could do 363 00:17:43.039 --> 00:17:46.240 a discovery on that. But Gary, you're gonna you're gonna 364 00:17:46.279 --> 00:17:50.480 negate all the benefit of the the refund. 365 00:17:50.640 --> 00:17:52.319 And I would assume there's an arbitration. 366 00:17:53.200 --> 00:17:54.759 It's just horrible the way they treat people. They have 367 00:17:54.799 --> 00:17:55.680 no customer service. 368 00:17:55.880 --> 00:17:58.119 But no, I now, by the way, I agree with 369 00:17:58.160 --> 00:17:59.640 you on that. I agree with you. 370 00:18:00.079 --> 00:18:02.640 I want to remind everybody listening. This is the same 371 00:18:02.759 --> 00:18:06.240 company that the first time I sued them was because 372 00:18:06.279 --> 00:18:09.119 they told me my bag had to be vertical to 373 00:18:09.200 --> 00:18:12.920 fit into their box. It fit perfect, but it wouldn't 374 00:18:12.920 --> 00:18:17.640 fit vertical. It was so yeah, they no, they came 375 00:18:17.799 --> 00:18:18.839 before you get about it. 376 00:18:18.880 --> 00:18:20.920 But yes, So here's. 377 00:18:20.680 --> 00:18:23.799 Gary, if you go to small claims court, there is 378 00:18:23.839 --> 00:18:28.519 a distinct possibility that they will call you and negotiate 379 00:18:28.559 --> 00:18:29.119 a settlement. 380 00:18:29.400 --> 00:18:33.839 But just but if they don't, you're going to lose. 381 00:18:34.240 --> 00:18:37.720 You have no proof that they said anything except your word. 382 00:18:38.039 --> 00:18:40.640 They're not obligated to show you a tape to let 383 00:18:40.720 --> 00:18:44.119 you hear a tape that you feel like you're in 384 00:18:44.200 --> 00:18:46.559 the right, and they have to prove they're in the right. 385 00:18:46.759 --> 00:18:48.440 They don't. You're in the wrong. 386 00:18:48.559 --> 00:18:50.640 Right now, you're trying to get a refund on a 387 00:18:50.680 --> 00:18:52.000 non refundable purchase. 388 00:18:52.000 --> 00:18:53.920 You've got no leg, man, no leg. 389 00:18:53.880 --> 00:18:56.720 That's that's true. Gary, We're just being straight. I'll give 390 00:18:56.720 --> 00:18:59.960 you a true idea we have a hotel. 391 00:19:00.000 --> 00:19:03.960 Well when they recorded it's their property, India told you, 392 00:19:04.720 --> 00:19:05.960 and it's their property. 393 00:19:07.839 --> 00:19:08.880 My god, if I had a. 394 00:19:08.920 --> 00:19:11.200 Rogue employee back when I had my good years and 395 00:19:11.240 --> 00:19:14.200 they promised you eight million dollars, you wouldn't get. 396 00:19:14.079 --> 00:19:19.440 It right Right now, Gary, I feel bad about it, 397 00:19:19.799 --> 00:19:23.519 but it's done. Three oh three seven one three talks 398 00:19:23.519 --> 00:19:28.119 That call made me angry A two five five, Nah, No. 399 00:19:27.960 --> 00:19:29.519 It's it's not towards Gary. 400 00:19:29.640 --> 00:19:32.720 I know how frustrating it is to deal with Frontier, 401 00:19:32.799 --> 00:19:36.279 probably beyond everybody, but I will say this, once you 402 00:19:36.440 --> 00:19:40.279 learn their insanity, their system, and you basically know how 403 00:19:40.319 --> 00:19:42.319 to get around it. And what I mean by that 404 00:19:42.480 --> 00:19:45.319 is you know, fly by the seat of your pants 405 00:19:45.680 --> 00:19:48.519 dealing with them and just do it and then threaten them. 406 00:19:48.559 --> 00:19:50.359 I mean it actually works at some point. 407 00:19:51.000 --> 00:19:56.079 Here's here's I'm gonna have people have multiple choices on 408 00:19:56.079 --> 00:19:56.559 this show. 409 00:19:56.920 --> 00:19:58.680 Okay, A, B and C. A. 410 00:19:59.400 --> 00:20:05.680 It's my my responsibility, my fault. B. It's the democrats problem. See, 411 00:20:05.880 --> 00:20:10.359 it's the Republican's problem. So we're gonna have everyone happy. 412 00:20:10.720 --> 00:20:14.119 You just get to check whichever box you want. Three 413 00:20:14.119 --> 00:20:17.400 all three seven one three A two five five Denver 414 00:20:17.519 --> 00:20:22.160 Regen dot com. By the way, they are doing hair 415 00:20:22.200 --> 00:20:25.720 regeneration with stem cells, also stem cell therapy for pain. 416 00:20:26.039 --> 00:20:29.480 They're doing remarkable things with knees and elbows. Whatever it 417 00:20:29.559 --> 00:20:38.799 is that ails you Denverregon dot com. Go with a 418 00:20:38.880 --> 00:20:42.400 sure thing Denver's best roofer Excel Roofing dot com. You 419 00:20:42.440 --> 00:20:48.200 don't pay a cent until you're content. Time for an 420 00:20:48.240 --> 00:20:52.839 insurance checkup free, no obligation. Comparison call Compass Insurance pain 421 00:20:52.880 --> 00:20:55.960 too much your coverage at dozens of insurance companies find 422 00:20:55.960 --> 00:20:57.960 out now three oh three seven seven to one. 423 00:20:58.039 --> 00:20:58.319 Help. 424 00:20:58.480 --> 00:21:01.480 You'll think you're his only when you choose Frank durand 425 00:21:01.480 --> 00:21:03.920 the real estate Man dot com to list your home 426 00:21:04.119 --> 00:21:07.279 with Remax Alliance three oh three nine two zero sixteen 427 00:21:07.359 --> 00:21:14.240 twenty two. 428 00:21:14.319 --> 00:21:15.079 All right, so. 429 00:21:16.519 --> 00:21:18.839 I turned the lights back on for our streaming audience. 430 00:21:18.880 --> 00:21:21.119 So now compare with the earlier part. Let me know 431 00:21:21.160 --> 00:21:24.000 what you think you'll notice the lights come on and 432 00:21:24.519 --> 00:21:26.519 now you can see Brad O'Brien a little better, which 433 00:21:26.519 --> 00:21:28.359 I'm not sure is a good thing. By the way, 434 00:21:28.720 --> 00:21:31.519 Brad Brad is with Olslaw dot com. 435 00:21:31.519 --> 00:21:32.599 He does real estate law. 436 00:21:32.960 --> 00:21:36.640 He talked about the changing contracts coming next week for 437 00:21:37.480 --> 00:21:40.880 the commissions now will be broken out. And so when 438 00:21:40.960 --> 00:21:43.119 on your selling contract, it just tells you what you're 439 00:21:43.119 --> 00:21:47.319 paying your selling commission what it is, and there's no 440 00:21:47.359 --> 00:21:48.599 split delineated there. 441 00:21:48.599 --> 00:21:50.000 It's just what you're paying to sell. 442 00:21:50.079 --> 00:21:54.160 Then on your buyer's contract, you'll put down what you're 443 00:21:54.200 --> 00:21:56.880 paying to set to pay your buyer's contract. You know, 444 00:21:56.920 --> 00:22:01.960 you're a broker, and then it's up to you to 445 00:22:02.039 --> 00:22:04.039 negotiate if the seller is going to pay that or not. 446 00:22:04.519 --> 00:22:06.279 And of course sellers don't have to pay that. 447 00:22:07.559 --> 00:22:11.000 Okay, So let's talk about further on this, not just 448 00:22:11.039 --> 00:22:14.920 on commissions, any other changes Brad in the real estate contract. 449 00:22:17.200 --> 00:22:19.319 Those are the big ones because that was the result 450 00:22:19.400 --> 00:22:23.720 of this settlement at the national level between the real 451 00:22:23.799 --> 00:22:25.279 estate brokerage agency. 452 00:22:25.480 --> 00:22:28.480 Was there a lawsuit or was there a regulatory. 453 00:22:27.960 --> 00:22:29.440 I think the Justice Department sued. 454 00:22:30.599 --> 00:22:32.359 Well, I think there were private lawsuits, but then the 455 00:22:32.400 --> 00:22:34.799 Justice Department got involved and there's a tentative settlement that 456 00:22:34.799 --> 00:22:37.759 hasn't been approved by a judge yet. But Colorado, the 457 00:22:37.799 --> 00:22:40.119 Real Estate Commission went ahead and updated their forms because 458 00:22:40.119 --> 00:22:41.000 the writing is on the wall. 459 00:22:41.839 --> 00:22:43.599 Okay, do you think it's going to happen? All over. 460 00:22:44.599 --> 00:22:46.119 I think it will have to once the settlement has 461 00:22:46.119 --> 00:22:47.640 approven amnation wide effect. 462 00:22:47.720 --> 00:22:49.440 Do you remember when they used to tell you that 463 00:22:49.640 --> 00:22:52.519 real estate commissions, well this is standard. 464 00:22:52.880 --> 00:22:54.240 There's no such thing, is there. 465 00:22:54.440 --> 00:22:56.920 It never has been, I know, I know, they just 466 00:22:56.960 --> 00:22:58.759 hold the line, you know, I know brokers. 467 00:22:58.920 --> 00:23:00.599 Yeah, and that's yeah, that's weird. 468 00:23:00.640 --> 00:23:05.960 So in any case, there's what about a transaction broker? 469 00:23:08.279 --> 00:23:11.480 That is, someone someone wants to buy or sell. 470 00:23:11.640 --> 00:23:14.880 Someone wants to buy or sell, they get a transaction broker. 471 00:23:14.920 --> 00:23:16.640 Are there still transaction brokers? 472 00:23:16.720 --> 00:23:19.640 Yes, that's just a broker who who does the paperwork 473 00:23:19.720 --> 00:23:23.240 for both sides, and then they have a reduced loyalty 474 00:23:23.279 --> 00:23:25.279 to They're not really loyal to either side, Like a 475 00:23:25.279 --> 00:23:27.359 buyer's broker is loyal to the buyer and the seller's 476 00:23:27.359 --> 00:23:28.599 broker is loyal to the seller. 477 00:23:29.799 --> 00:23:34.480 Can can a lawyer function? Is that just basically neutral transaction? 478 00:23:34.880 --> 00:23:36.599 Yeah, it's not necessary to have a real estate broker 479 00:23:36.599 --> 00:23:43.039 in any transaction. An attorney can can handle transaction for 480 00:23:43.079 --> 00:23:46.079 either side. Now I personally represent clients on both sides 481 00:23:46.119 --> 00:23:48.720 of the deal. It's a conflict of interest, except if 482 00:23:48.720 --> 00:23:52.400 it was like a transaction within a family. Yeah, And 483 00:23:52.440 --> 00:23:55.079 then and I have everybody wave the conflict of interest. 484 00:23:55.559 --> 00:23:58.799 Okay, got it, and that's olslaw dot com. Let's go 485 00:23:58.839 --> 00:24:02.200 to the phones and okay, we have a first sale 486 00:24:02.200 --> 00:24:05.119 by owner question from JR. Oh I'm sorry, Henry, I 487 00:24:05.160 --> 00:24:09.640 gotta take Henry first. Sue's let's bring up Henry. Okay, 488 00:24:09.680 --> 00:24:11.519 So Henry, what's going on? Then I'll talk to j 489 00:24:11.759 --> 00:24:15.240 about for sale by owner and then purchasing used cars. 490 00:24:15.279 --> 00:24:16.599 Sam, Henry, what's going on? 491 00:24:17.799 --> 00:24:20.759 Yeah, good morning, Tom, hey Man, just just a halacious 492 00:24:20.799 --> 00:24:26.839 experience with what happened. Oh Man, I purchased twenty twenty 493 00:24:26.880 --> 00:24:28.920 f one fifty XL team. 494 00:24:28.960 --> 00:24:29.119 Man. 495 00:24:29.160 --> 00:24:31.160 I mean it looked, it looked nice. You know, I'm 496 00:24:31.200 --> 00:24:32.319 a small business owner. 497 00:24:32.920 --> 00:24:36.599 You know, five kids, Well, f one fifty are nice trucks. 498 00:24:36.640 --> 00:24:40.759 Twenty twenty is a good year. You bought it from Omara. 499 00:24:41.720 --> 00:24:43.680 Yes, off of one hundred and fourth there. 500 00:24:43.519 --> 00:24:44.759 How many miles were on it? 501 00:24:46.160 --> 00:24:48.759 So I think there was like fifty one thousand originally 502 00:24:48.839 --> 00:24:50.119 and it was one owner before. 503 00:24:50.759 --> 00:24:53.359 Okay, So what's the problem. 504 00:24:53.640 --> 00:24:56.160 So the problem is, man, just in the two years 505 00:24:56.160 --> 00:24:59.960 that I've had it, it's already had major replacements done 506 00:25:00.799 --> 00:25:03.920 just recently. I mean I've had concerns when I first 507 00:25:03.960 --> 00:25:08.680 initially bought it and brought it back in and okay, 508 00:25:08.680 --> 00:25:10.279 tell me what. 509 00:25:09.680 --> 00:25:11.880 What and I'm gonna I'm gonna be straight. We got 510 00:25:11.880 --> 00:25:15.400 a twenty twenty two years ago. It was hardly used. 511 00:25:15.640 --> 00:25:17.160 I don't know if I would have had it checked 512 00:25:17.160 --> 00:25:17.599 out either. 513 00:25:18.000 --> 00:25:19.079 It was still under. 514 00:25:18.839 --> 00:25:22.640 Warranty, right, Uh, it was still under warranty. But at 515 00:25:22.680 --> 00:25:25.680 that time the silsmate was so adamant about me purchasing 516 00:25:25.720 --> 00:25:26.799 the extended coverage. 517 00:25:27.119 --> 00:25:31.880 Well I did, And okay, so are these things that 518 00:25:32.039 --> 00:25:35.279 are these things being covered by either the regular warranty 519 00:25:35.519 --> 00:25:36.799 or the extended warranty? 520 00:25:38.200 --> 00:25:40.799 Oh, it was only covered by the extended warranty at 521 00:25:40.799 --> 00:25:41.160 the time. 522 00:25:41.559 --> 00:25:43.640 Okay, tell me after you bought it. 523 00:25:44.119 --> 00:25:46.400 After you bought it, tell me what happened The first 524 00:25:46.400 --> 00:25:47.359 big problem you had. 525 00:25:48.519 --> 00:25:50.359 One of the first big thing is like after a 526 00:25:50.400 --> 00:25:53.599 month of havn't I noticed it was rough shifting? And 527 00:25:53.920 --> 00:25:56.400 I mean I had read a little bit some people 528 00:25:57.119 --> 00:25:59.920 articles read it and stuff saying hey, Manfred's known for that. 529 00:26:01.359 --> 00:26:02.680 This is said, Well for me, man. 530 00:26:03.079 --> 00:26:04.960 Well what did you what did it come out? What 531 00:26:05.000 --> 00:26:06.720 did that turn out to be? The rough shifting? 532 00:26:09.000 --> 00:26:13.519 They they have said that my transmission need to be reprogrammed, 533 00:26:15.039 --> 00:26:19.480 and they recommit that sex in mission. Uh it temporarily 534 00:26:20.240 --> 00:26:24.480 and then what sure? It got worse. It got worse 535 00:26:24.480 --> 00:26:28.200 and then got into the shop on what was it? 536 00:26:28.920 --> 00:26:29.000 So? 537 00:26:29.079 --> 00:26:32.160 Okay, so they hold on, they reprogrammed it. It worked 538 00:26:32.160 --> 00:26:34.440 a little, but the problem came back right then? 539 00:26:34.480 --> 00:26:36.400 What correct? 540 00:26:36.480 --> 00:26:40.319 So April twenty fourth finally, after half of them get 541 00:26:40.319 --> 00:26:43.920 the truck back in, they said, uh, needs a diagnostic. 542 00:26:44.519 --> 00:26:47.279 And are you talking about April of this year now? 543 00:26:48.519 --> 00:26:49.720 Yes, April this year. 544 00:26:50.279 --> 00:26:54.880 So after they reprogrammed it back, when did they reprogram it? 545 00:26:54.960 --> 00:26:58.039 That was back in twenty twenty and excuse me, I'm sorry, 546 00:26:58.200 --> 00:27:01.119 back in twenty twenty three. 547 00:27:01.640 --> 00:27:05.680 Twenty twenty two. I bought it in twenty two. 548 00:27:06.599 --> 00:27:09.519 Okay, So when they reprogrammed it, it worked up until 549 00:27:09.559 --> 00:27:10.519 April of this year. 550 00:27:11.920 --> 00:27:15.119 Yes, okay, So what happened in April of this year? 551 00:27:15.279 --> 00:27:17.680 Tell me? Tell me what happened in April this year? 552 00:27:18.880 --> 00:27:22.559 April this year, I finally got it in after taglingham 553 00:27:23.160 --> 00:27:25.279 month and a half. They had it sit in their 554 00:27:25.359 --> 00:27:28.559 lot before they even got a diagnostic. Come back and 555 00:27:28.599 --> 00:27:33.000 they tell me, my transmission's gone. My timing, my friend, 556 00:27:33.119 --> 00:27:35.920 my friend, end of the timing. It's gone, my water tomp, 557 00:27:36.160 --> 00:27:36.880 all the sills. 558 00:27:37.000 --> 00:27:40.200 Okay, I'll say, hold on, hold on, hold on. So 559 00:27:40.400 --> 00:27:42.920 in April, how many miles on it. 560 00:27:44.720 --> 00:27:49.680 I had? I think like a little under eighty or 561 00:27:49.680 --> 00:27:53.039 maybe just just at eighty, so that your. 562 00:27:52.920 --> 00:27:59.200 Trans is gone, Yeah, your training is root is gone. 563 00:27:59.200 --> 00:28:01.759 I mean they say it needs complete new tranny. 564 00:28:03.119 --> 00:28:04.599 They didn't even give me a new They give me 565 00:28:04.640 --> 00:28:05.160 a rebuilt. 566 00:28:05.599 --> 00:28:07.759 Well that's all they have to do under warranty. But 567 00:28:07.799 --> 00:28:09.440 I don't want to know what they gave you. I 568 00:28:09.480 --> 00:28:12.480 want to know the three things that were bad the tranny, 569 00:28:12.559 --> 00:28:17.559 the timing belt, the timing chain or belt, basically. 570 00:28:17.279 --> 00:28:18.960 The whole front end I have to do with the 571 00:28:19.000 --> 00:28:21.839 timing system, okay, and did. 572 00:28:21.680 --> 00:28:23.240 They replace okay? And what else? 573 00:28:23.279 --> 00:28:28.640 There were three things the tranny, timing and what else? Okay, okay, 574 00:28:28.680 --> 00:28:31.480 so the tranny, timing, and water pump. 575 00:28:31.920 --> 00:28:34.519 What did they do? Did they handle those things? 576 00:28:35.680 --> 00:28:39.359 They did handle it. Eventually, it did get repaired. But 577 00:28:39.920 --> 00:28:43.079 when I received it, I literally like, as I drove off, 578 00:28:43.599 --> 00:28:46.200 I was like, well, he goes, look might need time 579 00:28:46.279 --> 00:28:49.640 to adjust again. I thought that that was kind of weird. 580 00:28:49.680 --> 00:28:50.880 But that was in April. 581 00:28:50.960 --> 00:28:52.680 Here's here's what I needed to know in the interests 582 00:28:52.680 --> 00:28:56.000 of time, Henry. Back in April, they said they fixed everything. 583 00:28:56.039 --> 00:29:00.759 Do you still have the same problems? I am and 584 00:29:00.839 --> 00:29:04.240 are so you still have a bad timing, You still 585 00:29:04.240 --> 00:29:06.799 have bad timing, you still have a bad transmission, and 586 00:29:06.839 --> 00:29:08.359 you still have a bad water pump. 587 00:29:10.240 --> 00:29:12.519 I don't. I don't think the water pump is an issue. 588 00:29:12.640 --> 00:29:14.319 I'm not a mechanic. 589 00:29:14.279 --> 00:29:16.279 I'm not in so what I'm asking you, that's what 590 00:29:16.319 --> 00:29:19.119 I'm asking you. How do you know you have the 591 00:29:19.160 --> 00:29:20.880 same problems. 592 00:29:21.319 --> 00:29:25.160 Because the fuel economy got worse, the transmission is still 593 00:29:25.240 --> 00:29:25.799 rough shifted. 594 00:29:25.920 --> 00:29:27.319 Okay, got it? Okay? 595 00:29:27.319 --> 00:29:29.880 Hold on, all right, Henry, hold on, I don't blame 596 00:29:29.920 --> 00:29:32.079 this guy for being frustrated. Three all three seven one, 597 00:29:32.160 --> 00:29:38.599 three eight two five five Go with a sure thing 598 00:29:38.720 --> 00:29:42.039 Denver's best roofer Excel roofing dot com. You don't pay 599 00:29:42.079 --> 00:29:48.720 a cent until you're content. Time for an insurance checkup free, 600 00:29:48.799 --> 00:29:52.519 no obligation. In comparison, call Compass insurance paying too much 601 00:29:52.640 --> 00:29:55.599 your coverage at dozens of insurance companies. Find out now 602 00:29:55.640 --> 00:29:57.160 three all three seven to seven to one. 603 00:29:57.279 --> 00:29:57.559 Help. 604 00:29:57.720 --> 00:30:00.359 You'll think you're his only customer when you cho Frank 605 00:30:00.400 --> 00:30:02.880 durand the real estate man dot Com to list your 606 00:30:02.880 --> 00:30:06.079 home with Remax Alliance three oh three nine two zero 607 00:30:06.160 --> 00:30:07.079 sixteen twenty two. 608 00:30:08.279 --> 00:30:09.359 All right, Tom. 609 00:30:09.160 --> 00:30:13.359 Martino here, So Marx being a wise guy, how about 610 00:30:13.480 --> 00:30:16.200 so I'm I'm going to do the spooky lighting and 611 00:30:16.200 --> 00:30:19.440 then I'm going to go back to normal though, So uh, anyway, 612 00:30:19.519 --> 00:30:25.359 let's talk seriously. Now, I want to go back to Henry. Henry, 613 00:30:25.440 --> 00:30:31.519 this is what I think, Okay, I think you deserve 614 00:30:32.599 --> 00:30:35.480 proper repairs under warranty period. 615 00:30:36.200 --> 00:30:40.200 That's what you deserve. Now, it could be that this 616 00:30:40.440 --> 00:30:43.400 dealer is not giving you proper repairs. 617 00:30:43.400 --> 00:30:46.039 But if you bought an extended warranty, you don't have 618 00:30:46.160 --> 00:30:49.880 to keep going back to the same dealer. Did you 619 00:30:50.079 --> 00:30:54.200 ever try going to a different dealer? 620 00:30:55.640 --> 00:30:59.440 So I called the warranty personnel and they said that 621 00:30:59.480 --> 00:31:03.039 I cannot. They said that my warranty is specific with 622 00:31:03.079 --> 00:31:03.920 that dealership. 623 00:31:04.079 --> 00:31:06.839 Well, if it is read it, because that would be 624 00:31:06.920 --> 00:31:10.559 really weird. But if it is specific to that dealer, 625 00:31:11.160 --> 00:31:14.640 that's weird. Okay, And yeah, Mark, I did I have 626 00:31:14.759 --> 00:31:17.000 been keeping track of how many times they use the 627 00:31:17.000 --> 00:31:19.759 word weird because Mark brought it up one time and 628 00:31:21.519 --> 00:31:23.559 I do use it a lot, I guess so, but 629 00:31:23.680 --> 00:31:28.240 only with weird callers, like like weird Henry. So, Henry, listen, 630 00:31:28.279 --> 00:31:30.640 here's what I think we should do. And I'm serious. Now, 631 00:31:31.160 --> 00:31:33.839 is your car drivable right now? Are you driving your truck? 632 00:31:34.000 --> 00:31:34.119 No? 633 00:31:34.400 --> 00:31:36.799 So my truck is back with them. That's the problem. 634 00:31:36.839 --> 00:31:40.240 It's on July seventeenth. They went back in because I 635 00:31:40.240 --> 00:31:41.160 told you, okay. 636 00:31:41.440 --> 00:31:43.119 Because here's what I would have said. 637 00:31:43.440 --> 00:31:47.319 First of all, we need to look at your We 638 00:31:47.400 --> 00:31:50.960 need to look at your actual warranty. 639 00:31:51.039 --> 00:31:54.200 Can you send it to us? Yeah? 640 00:31:54.319 --> 00:31:56.119 Yeah, I can definitely send you that. 641 00:31:56.920 --> 00:31:59.000 And then here's something else I'm going to tell you. 642 00:31:59.039 --> 00:32:01.279 And it may be difficult right now because they have it, 643 00:32:01.839 --> 00:32:04.759 but give them one more chance, and then let me 644 00:32:04.799 --> 00:32:07.720 look at the warranty and then let's take it over 645 00:32:07.880 --> 00:32:11.119 to a place to have it analyzed. Once you get 646 00:32:11.119 --> 00:32:15.119 it back. If you have more trouble, Yeah. 647 00:32:14.839 --> 00:32:16.920 Yeah, no, that's that sounds good to me. You know, 648 00:32:17.119 --> 00:32:19.599 it's just upsetting because now they're asking for like, I. 649 00:32:19.599 --> 00:32:22.240 Don't blame you, man, I listen, I don't blame you. 650 00:32:21.880 --> 00:32:26.079 You deserve to get it fixed, okay, now, you know, 651 00:32:26.440 --> 00:32:28.440 I mean, let's just say you're a nitpicker and you're 652 00:32:28.440 --> 00:32:30.759 making it up. That's different. But we're going to figure 653 00:32:30.799 --> 00:32:32.839 that out with an independent look at this thing. So 654 00:32:33.279 --> 00:32:35.759 I'm marking this hold on. I'm marking this as pending. 655 00:32:35.960 --> 00:32:38.000 I want you to call me back, send it, send 656 00:32:38.000 --> 00:32:39.960 me the warranty. I want you to send it for 657 00:32:40.079 --> 00:32:43.599 car day tomorrow. Okay, okay, and then we'll get you 658 00:32:43.680 --> 00:32:46.519 back on threel three seven one three A two five five. 659 00:32:46.599 --> 00:32:48.640 Let's see if we can squeeze. Linda has a follow 660 00:32:48.680 --> 00:32:51.720 up with Springs Automotive. Hey, Linda, let's start your follow up. 661 00:32:53.359 --> 00:32:55.319 We you know, Mark did a funny commercial. I did 662 00:32:55.359 --> 00:32:57.640 the commercial. Mark put it on, cut it up and 663 00:32:58.000 --> 00:33:00.240 put on a commercial about them ripping people off. And 664 00:33:00.279 --> 00:33:03.039 I really believe they suck. You had a two thousand 665 00:33:03.039 --> 00:33:05.880 and eight miles of c X seven. They charged you 666 00:33:06.279 --> 00:33:09.359 after you know, the purchase five grand. The car wasn't 667 00:33:09.359 --> 00:33:11.400 worth much you bought, but then you paid them another 668 00:33:11.440 --> 00:33:14.680 forty eight hundred for a replacement engine. That replacement engine 669 00:33:14.720 --> 00:33:17.640 was installed wrong and went bad. You had to reinstall 670 00:33:17.680 --> 00:33:20.240 it for eighteen hundred plus. They did twenty seven hundred 671 00:33:20.279 --> 00:33:24.559 in damages because of that first bad one. I mean 672 00:33:24.680 --> 00:33:27.079 you were buried in this car. What's the follow up 673 00:33:27.119 --> 00:33:31.200 you have, Linda, Well, I was. 674 00:33:31.559 --> 00:33:33.440 Were trying to get a hold of. 675 00:33:34.839 --> 00:33:35.359 Yesterday. 676 00:33:35.400 --> 00:33:37.599 You tried to get a hold of different springs and 677 00:33:37.720 --> 00:33:39.480 nobody would That's right. 678 00:33:39.640 --> 00:33:41.480 Did you ever talk to him or not? Did any 679 00:33:41.599 --> 00:33:43.319 did yesterday make any difference or not? 680 00:33:43.640 --> 00:33:46.519 No? No, okay, people, we got to step it up 681 00:33:46.519 --> 00:33:46.799 a bit. 682 00:33:47.599 --> 00:33:52.079 And so I spoke to the mechanic in North Dakota 683 00:33:52.160 --> 00:33:52.799 this morning. 684 00:33:52.960 --> 00:33:53.279 Again. 685 00:33:53.680 --> 00:33:54.839 Yes, and they're waiting. 686 00:33:55.319 --> 00:33:57.559 They're waiting for you to get a hold of the Okay, 687 00:33:58.039 --> 00:34:01.200 got it, and then they are ready take your phone call. 688 00:34:01.759 --> 00:34:06.359 All right, hold on, Mark, let's just get that commercial ready. 689 00:34:06.359 --> 00:34:07.839 Do you still have it? Do we still have it 690 00:34:07.880 --> 00:34:09.480 from yesterday? Yeah, Shannon's got it. 691 00:34:09.639 --> 00:34:12.079 All right, hold it and let's let's bring that back 692 00:34:12.119 --> 00:34:14.039 for the next hour, along with their phone number and 693 00:34:14.079 --> 00:34:15.800 all that, and let's go to war. 694 00:34:16.000 --> 00:34:17.280 I'm gonna turn the lice back on. 695 00:34:17.360 --> 00:34:19.519 I don't think this is working, by the way, three 696 00:34:19.599 --> 00:34:26.039 O three seven one three eight two five five go 697 00:34:26.159 --> 00:34:29.880 with a sure thing Denver's best roofer Excel roofing dot com. 698 00:34:29.920 --> 00:34:35.679 You don't pay a cent until you're contenth time for 699 00:34:35.719 --> 00:34:37.800 an insurance check up. Free. No obligation. 700 00:34:37.840 --> 00:34:41.639 In comparison, call Compass Insurance paying too much your coverage 701 00:34:41.679 --> 00:34:44.360 at dozens of insurance companies find out now three oh 702 00:34:44.400 --> 00:34:46.760 three seven to seven to one help. You'll think you're 703 00:34:46.800 --> 00:34:49.320 his only customer when you choose Frank durand the real 704 00:34:49.400 --> 00:34:51.440 estate Man dot com to list your. 705 00:34:51.239 --> 00:34:52.920 Home with Remax Alliance. 706 00:34:53.159 --> 00:34:59.800 Three oh three nine two zero sixteen twenty two. 707 00:35:01.199 --> 00:35:06.360 Dum, you need advice, you don't have. 708 00:35:08.599 --> 00:35:09.760 Come running just. 709 00:35:09.760 --> 00:35:11.000 As as as we can. 710 00:35:12.280 --> 00:35:13.599 Shooter's gonna help. 711 00:35:13.880 --> 00:35:16.639 Come man, This is. 712 00:35:16.599 --> 00:35:17.920 The Troubleshooter Show. 713 00:35:18.559 --> 00:35:23.440 No Tom Martino, Hey, Tom Martino here, Welcome to the show. 714 00:35:23.480 --> 00:35:25.679 Three oh three seven one three talk seven one three 715 00:35:25.719 --> 00:35:28.280 eight two five five. This hour brought to you by 716 00:35:28.320 --> 00:35:31.519 eight eight eight Heating dot Com. Hey, there's plenty of 717 00:35:31.800 --> 00:35:35.000 warm weather ahead and also cold weather's coming eventually, and 718 00:35:35.400 --> 00:35:36.880 you want them to check out your system. 719 00:35:36.920 --> 00:35:37.559 You can trust them. 720 00:35:37.559 --> 00:35:42.239 They're live local, haven't been purchased by some giant equity firm. 721 00:35:42.760 --> 00:35:44.719 Three oh three seven seven zero. 722 00:35:44.519 --> 00:35:50.119 Two seven seven six eight eight eight Heating dot Com. Hey, listen, 723 00:35:50.599 --> 00:35:56.000 I am telling you that you uh need when you 724 00:35:56.239 --> 00:36:01.559 have a problem, keep us informed because we really want results. 725 00:36:02.079 --> 00:36:06.320 But we all as a collective have to let people 726 00:36:06.400 --> 00:36:10.239 know when they're doing a good job and when they're 727 00:36:10.239 --> 00:36:14.239 doing a bad job. Now, this is all opinion related, right, 728 00:36:15.079 --> 00:36:20.880 but that's what reviews are. Freedom of speech, freedom of expression, 729 00:36:21.519 --> 00:36:25.280 and although there is a move to suppress all of 730 00:36:25.280 --> 00:36:27.760 that in this country, we still have it. 731 00:36:29.239 --> 00:36:34.480 And I urge you to let Springs Automotive. 732 00:36:33.960 --> 00:36:40.480 Group know about your impression of them in a nice way, 733 00:36:40.480 --> 00:36:44.119 not vulgar. I don't want you to be vulgar. I'm serious. Now, 734 00:36:45.400 --> 00:36:52.119 companies pay thousands and thousands and thousands of dollars for AdWords, 735 00:36:52.559 --> 00:36:56.920 for clicks, for advertisements, for spots, for commercials, for TV, 736 00:36:57.639 --> 00:37:01.800 for radio, for social media, and what they want they 737 00:37:01.880 --> 00:37:04.239 want to create what's called the lead. Then they want 738 00:37:04.280 --> 00:37:08.199 to create what's called the review. The review is supposed 739 00:37:08.239 --> 00:37:11.719 to let them know if they're doing good or bad. Now, 740 00:37:12.159 --> 00:37:16.559 I don't know how anyone can call this following experience, 741 00:37:16.960 --> 00:37:19.480 the one I'm going to outline here, how they could 742 00:37:19.559 --> 00:37:24.840 ever call it good. Linda bought a car from the 743 00:37:24.840 --> 00:37:30.000 Springs Automotive Group and apparently they're proud of what they did. 744 00:37:31.039 --> 00:37:32.440 They refuse to address it. 745 00:37:33.320 --> 00:37:42.199 Now, I will say this, they they absolutely positively do 746 00:37:42.320 --> 00:37:47.159 not hesitate to take your money, but when it comes 747 00:37:47.159 --> 00:37:49.920 to customer service, they absolutely suck. 748 00:37:52.320 --> 00:37:54.480 And I want everyone to know. And I'm going to 749 00:37:54.519 --> 00:37:55.559 give out their number. 750 00:37:55.320 --> 00:37:57.360 And I want you in a very polite way, because 751 00:37:57.400 --> 00:37:59.320 after all, they pay for feedback. 752 00:37:59.360 --> 00:38:01.840 They love review use, so give him reviews. I'm going 753 00:38:01.880 --> 00:38:02.760 to tell you what happened. 754 00:38:03.599 --> 00:38:06.800 Linda bought a two thousand and eight miles to CX seven. Now, listen, 755 00:38:07.000 --> 00:38:09.360 this car may have been a piece of poop. It 756 00:38:09.440 --> 00:38:12.719 may have Okay, she bought it for five grand, But 757 00:38:12.840 --> 00:38:16.519 even if this car was a piece of poop, she 758 00:38:16.559 --> 00:38:20.000 still doesn't deserve what happened. Three days later, the engine 759 00:38:20.000 --> 00:38:22.239 went out. At that point, I would have had more 760 00:38:22.280 --> 00:38:26.480 respect for Springs Automotive if they said, well, sorry, it's 761 00:38:26.480 --> 00:38:30.679 a used car as is, you know. But instead they 762 00:38:30.679 --> 00:38:33.239 said we'll replace the engine and charged her forty eight 763 00:38:33.360 --> 00:38:36.760 hundred bucks. She would have been better off going somewhere else. Now, 764 00:38:36.880 --> 00:38:39.519 I don't know why, Linda. If you bought a car 765 00:38:39.840 --> 00:38:42.960 and three days later the engine goes out, why would 766 00:38:43.039 --> 00:38:47.119 you pay five thousand dollars to have a bad engine 767 00:38:47.159 --> 00:38:50.480 replaced when you just paid five thousand for the car, 768 00:38:50.840 --> 00:38:54.239 which would be a total of ten grand for a 769 00:38:54.280 --> 00:38:55.280 piece of crap car. 770 00:38:55.360 --> 00:38:56.320 Why would you do that. 771 00:38:56.280 --> 00:39:01.840 Linda, I didn't know which way to turn tom Okay. 772 00:39:01.880 --> 00:39:07.719 So you paid this forty eight hundred bucks. They replaced 773 00:39:07.719 --> 00:39:11.159 the engine, You took the car. You took the car 774 00:39:11.239 --> 00:39:11.920 to Wisconsin. 775 00:39:12.079 --> 00:39:14.360 Right, No, to North Dakota. 776 00:39:14.480 --> 00:39:17.199 I'm sorry, I keep saying Wiscon, North Dakota. On the 777 00:39:17.199 --> 00:39:20.199 way to North Dakota. You're having a problem. You limp there, 778 00:39:20.280 --> 00:39:23.039 you get there. The guy up there that we've talked 779 00:39:23.079 --> 00:39:28.039 to says, the installation of that engine was very poor. 780 00:39:28.880 --> 00:39:32.119 And not only was it poor, it did additional damage 781 00:39:32.159 --> 00:39:33.320 to the rest of the car. 782 00:39:34.280 --> 00:39:36.800 What's the only bright spot. 783 00:39:36.559 --> 00:39:39.920 In this whole thing is that the people who supplied 784 00:39:39.960 --> 00:39:45.320 the engine, not Springs Automotive, but someone else. The other 785 00:39:45.400 --> 00:39:50.119 group that supplied the used engine sent another used engine 786 00:39:50.199 --> 00:39:54.480 under warranty to North Dakota. Now, the guy in North 787 00:39:54.519 --> 00:39:59.920 Dakota said the replacement engine is fine and he wouldn't 788 00:40:00.119 --> 00:40:06.159 all it, but there's other damages done by the previous installation. 789 00:40:06.400 --> 00:40:12.639 So in my mind, Springs Automotive group, they owe you 790 00:40:12.679 --> 00:40:16.079 an explanation. First and foremost, you got charged forty eight 791 00:40:16.159 --> 00:40:20.039 hundred for the engine, and then they did a bad installation, 792 00:40:21.280 --> 00:40:24.480 and then on top of that they did damage, and 793 00:40:24.519 --> 00:40:26.480 then on top of that, you had to pay to 794 00:40:26.519 --> 00:40:29.920 have another engine reinstalled. They should help you in some way, 795 00:40:30.280 --> 00:40:32.400 but Spring's Automotive doesn't see it that way. 796 00:40:32.440 --> 00:40:34.119 But let me outline these charges. 797 00:40:34.760 --> 00:40:40.119 The original purchase five grand, the replacement engine. 798 00:40:39.719 --> 00:40:42.159 You paid three days later, forty eight hundred. 799 00:40:42.599 --> 00:40:45.840 You paid ninety eight hundred dollars so far, and then 800 00:40:47.039 --> 00:40:50.440 you had to get another replacement engine, and you had 801 00:40:50.440 --> 00:40:53.920 to pay another eighteen hundred on top of that, and 802 00:40:53.960 --> 00:40:57.679 then the damage they did in the previous installation costs 803 00:40:57.679 --> 00:41:02.000 you twenty seven hundred. You're out all of that money. 804 00:41:02.639 --> 00:41:05.800 Think about that. You're out all of that money because 805 00:41:05.840 --> 00:41:08.920 they suck. And I'm adding it all up right now 806 00:41:09.320 --> 00:41:11.000 and I'm going to get you the total. 807 00:41:11.320 --> 00:41:12.840 And this is the depressing part. 808 00:41:13.400 --> 00:41:19.360 You're out fourteen thousand, three hundred dollars. Think about that. 809 00:41:21.280 --> 00:41:26.960 Fourteen on an OA car. I mean, I don't even 810 00:41:27.039 --> 00:41:30.599 know how they can sleep at night. But they refuse. 811 00:41:30.679 --> 00:41:32.480 They think if they go away, this is going to 812 00:41:32.559 --> 00:41:34.480 go away. They think people are gonna forget. I'm not 813 00:41:34.480 --> 00:41:37.800 gonna let people forget. By the way, I texted them 814 00:41:38.079 --> 00:41:40.920 on their website. I went to Springs Automotive Group dot 815 00:41:40.960 --> 00:41:46.679 com and it shows three locations. One in on South 816 00:41:46.760 --> 00:41:49.679 plat on East Platte in Colorado Springs, another one on 817 00:41:49.760 --> 00:41:53.639 North Powers, Colorado Springs. The Colorado Springs number for our 818 00:41:53.679 --> 00:41:59.480 Springs audience seven to one nine four seven seven zero 819 00:41:59.639 --> 00:42:05.519 nine zero zero. That's seven to one nine four seven 820 00:42:05.679 --> 00:42:11.599 seven zero nine zero zero. In Inglewood on Santa Fe, 821 00:42:11.679 --> 00:42:16.480 their number is three oh three seven eight nine twenty 822 00:42:16.519 --> 00:42:21.239 eight eighty six. Three oh three seven eight nine twenty 823 00:42:21.280 --> 00:42:23.679 eight eighty six. Now let me give a word to 824 00:42:23.719 --> 00:42:28.079 Spring's Automotive Group, and no doubt they're idiots, so they're 825 00:42:28.079 --> 00:42:30.239 gonna probably have an attorney listen to this because they're 826 00:42:30.280 --> 00:42:34.159 pissed off. So let me just say, mister attorney, Uh, 827 00:42:34.760 --> 00:42:36.320 I'm not shaking in my boots. 828 00:42:36.599 --> 00:42:37.360 I'm not afraid. 829 00:42:37.639 --> 00:42:40.280 I'm expressing my opinion based on the facts in this 830 00:42:40.360 --> 00:42:44.960 case and based on how this woman is being treated. 831 00:42:45.320 --> 00:42:48.360 And I'm giving my honest to God impression that they 832 00:42:48.400 --> 00:42:52.079 should not ever no one should ever shop at Springs 833 00:42:52.119 --> 00:42:55.559 Automotive Group based on this. If you act this bad, 834 00:42:56.440 --> 00:43:01.480 this for this deal, I could never trust you. How 835 00:43:02.280 --> 00:43:06.760 you charge forty eight hundred dollars for a faulty installation 836 00:43:06.880 --> 00:43:12.000 of an engine and then ghost. This woman is beyond 837 00:43:12.239 --> 00:43:15.719 I have no idea how that could ever happen. That 838 00:43:15.840 --> 00:43:19.880 Springs Automotive Group and in the ones she dealt with 839 00:43:19.880 --> 00:43:22.880 three OHO three seven, eight nine twenty. 840 00:43:22.559 --> 00:43:25.559 Eight eighty six. You guys really suck. 841 00:43:25.639 --> 00:43:28.840 So I texted them on their site it says text us, 842 00:43:29.480 --> 00:43:31.440 and I wrote my name and my number, and I said, 843 00:43:32.159 --> 00:43:36.960 why does your dealership suck? And they wrote and said, hey, 844 00:43:37.599 --> 00:43:41.719 happy that you texted us. And then I get a 845 00:43:41.760 --> 00:43:44.239 message from Guy who's Guy. 846 00:43:45.199 --> 00:43:47.199 Thank you? So he's the owner. 847 00:43:47.480 --> 00:43:50.599 I'm out of the office, but as our staff, but 848 00:43:51.320 --> 00:43:54.079 as our staff instructed your staff yesterday. 849 00:43:54.559 --> 00:43:55.800 You can try to reach. 850 00:43:55.639 --> 00:43:58.679 Me by email at Guy and I'm not going to 851 00:43:58.679 --> 00:44:01.440 give it out or on my cell. I won't give 852 00:44:01.440 --> 00:44:04.679 that out yet. I will try to get on the phone. 853 00:44:05.960 --> 00:44:11.239 I will call you back. Please do not insinuate fault 854 00:44:11.480 --> 00:44:15.320 or blame based on one side of the story, and 855 00:44:15.400 --> 00:44:18.639 please get all of the facts prior to passing judgment. Okay, Guy, 856 00:44:19.360 --> 00:44:22.079 I'm going to reserve judgment until you come on. This 857 00:44:22.199 --> 00:44:24.800 sounds pretty bad, but I'm going to reserve judgment. 858 00:44:24.880 --> 00:44:26.400 So what I'm gonna do, Susan? 859 00:44:26.639 --> 00:44:26.800 Wait? 860 00:44:26.840 --> 00:44:27.800 Wait is it? 861 00:44:28.039 --> 00:44:31.920 We're sure though she bought the car in three days later? 862 00:44:32.719 --> 00:44:35.920 Well, actually, hold on, that's her story, to be fair, 863 00:44:36.000 --> 00:44:36.920 that's first story. 864 00:44:37.039 --> 00:44:38.039 That's what she's saying. 865 00:44:38.239 --> 00:44:41.639 But then they sold her an engine and that engine 866 00:44:41.840 --> 00:44:43.960 apparently is a piece of crap. 867 00:44:44.360 --> 00:44:48.119 Right, okay, the second engine which was done under warranty 868 00:44:48.320 --> 00:44:50.960 for that first engine she paid forty eight hundred dollars 869 00:44:50.960 --> 00:44:53.639 for three days after she purchased when the other one 870 00:44:53.679 --> 00:44:54.039 went out. 871 00:44:55.199 --> 00:44:57.760 That car. Now, now I want to ask if. 872 00:44:57.679 --> 00:45:01.400 You hold on, And now it's in another shop where 873 00:45:01.559 --> 00:45:04.800 they have gone through it. They have taken pictures, they 874 00:45:04.800 --> 00:45:07.320 have sent us the pictures. We have all the evidence. 875 00:45:07.559 --> 00:45:10.840 I've looked through them. That that second engine they sent, 876 00:45:11.159 --> 00:45:13.760 I would say, at best, and this is my opinion 877 00:45:14.000 --> 00:45:16.800 based on the pictures I looked at, is a used 878 00:45:16.840 --> 00:45:17.679 piece of crap. 879 00:45:18.199 --> 00:45:21.000 Oh see Mark the guy now now, really, to. 880 00:45:21.000 --> 00:45:25.719 Be fair, the guy said that the replacement engine, there's 881 00:45:25.800 --> 00:45:29.159 really nothing wrong with the replacement engine they sent and 882 00:45:29.199 --> 00:45:32.360 now it was used, yes it was, But he did 883 00:45:32.440 --> 00:45:36.039 say it was more the damages done by the previous 884 00:45:36.159 --> 00:45:38.400 installation that was causing a problem. 885 00:45:38.480 --> 00:45:38.840 Got it. 886 00:45:38.880 --> 00:45:41.639 So when these guys sold her that engine after she 887 00:45:41.800 --> 00:45:45.280 purchased the car and it went to hell three days later, 888 00:45:45.639 --> 00:45:48.239 they charged her for the engine. They installed it like 889 00:45:48.280 --> 00:45:52.159 a bunch of morons and created more damage. 890 00:45:52.320 --> 00:45:52.679 That's what. 891 00:45:53.000 --> 00:45:55.719 That's what that according to the guy that we taught. 892 00:45:55.760 --> 00:45:58.440 We actually talked to the mechanic in North Dakota and 893 00:45:58.480 --> 00:46:01.320 he said that previous installation was hillatious. 894 00:46:01.440 --> 00:46:04.639 Suzanne, why don't you try, guy Tom, put up the 895 00:46:04.719 --> 00:46:05.599 cell phone number. 896 00:46:05.960 --> 00:46:08.199 WoT it already, Let's try and see if you'll come 897 00:46:08.239 --> 00:46:11.000 on Tom. They said they'd be in the office at noon. 898 00:46:12.320 --> 00:46:15.119 We can wait till noon, although I would love our 899 00:46:15.159 --> 00:46:18.840 Colorado Springs audience to hear it. And he's but he's 900 00:46:18.880 --> 00:46:21.159 on his cell phone. Did he want us to wait? 901 00:46:23.639 --> 00:46:24.440 I didn't see that. 902 00:46:24.679 --> 00:46:26.840 I think if you call that cell phone, Suzanne, he 903 00:46:26.920 --> 00:46:30.000 might answer, we need to take this break. 904 00:46:30.599 --> 00:46:31.719 We need to take this break. 905 00:46:31.719 --> 00:46:34.679 I'm Tom Martine three O three seven one three tong 906 00:46:34.800 --> 00:46:35.719 seven one three. 907 00:46:35.519 --> 00:46:37.719 A two five five. Frank durand the real estate man. 908 00:46:37.760 --> 00:46:40.639 By the way, Frank will always be straight with you, 909 00:46:40.679 --> 00:46:43.440 whether you're buying or selling real estate. He'll do a 910 00:46:43.480 --> 00:46:46.000 free market evaluation of your property. He'll tell you what 911 00:46:46.039 --> 00:46:47.840 he thinks it will self war, what you'll net, what 912 00:46:47.920 --> 00:46:50.760 you can buy. He is so wonderful and he does 913 00:46:50.800 --> 00:46:54.159 all of this complimentary based on his thirty years of experience. 914 00:46:54.199 --> 00:46:57.119 Frank Duran, The real Estate Man dot com three oh 915 00:46:57.199 --> 00:47:02.239 three nine two zero sixteen twenty two. Go with a 916 00:47:02.280 --> 00:47:05.719 sure thing Denver's Best roofer Excel Roofing dot com. 917 00:47:05.760 --> 00:47:07.800 You don't pay a cent until you're content. 918 00:47:09.320 --> 00:47:13.599 Wait time for an insurance check up free, no obligation 919 00:47:13.760 --> 00:47:17.599 comparison call Compass Insurance Paying too much your coverage at 920 00:47:17.639 --> 00:47:20.360 dozens of insurance companies find out now three oh three 921 00:47:20.559 --> 00:47:22.679 seven to seven to one help. You'll think you're his 922 00:47:22.840 --> 00:47:25.440 only customer when you choose Frank durand the real Estate 923 00:47:25.519 --> 00:47:28.760 Man dot com to list your home with Remax Alliance 924 00:47:29.000 --> 00:47:35.960 three oh three nine two zero sixteen twenty two. Hi 925 00:47:36.239 --> 00:47:40.320 Tom Martino, you're a troubleshooter three oh three seven one 926 00:47:40.360 --> 00:47:43.320 three talk three oh three seven one three eight two 927 00:47:43.400 --> 00:47:46.159 five five. So we're trying to get Springs Automotive Group on. 928 00:47:46.480 --> 00:47:48.199 I need to go to another call JR. You have 929 00:47:48.239 --> 00:47:51.000 a call, Go ahead, sir JR. Welcome, what's happening? 930 00:47:52.199 --> 00:47:54.559 Hey, Tom, thanks for the call. Yes, sir, say guy 931 00:47:54.639 --> 00:47:57.800 on there earlier the attorney. I just wondered, what's my advantage, 932 00:47:57.840 --> 00:48:01.280 Tom or mark to I sold a house in twenty 933 00:48:01.320 --> 00:48:03.480 twenty here in the Springs one in twenty twenty one, 934 00:48:04.159 --> 00:48:06.639 and I did it for sale by owner. It was fantastic. 935 00:48:07.119 --> 00:48:09.360 I'm ready to sell the house that I'm living in, 936 00:48:09.400 --> 00:48:09.920 which is. 937 00:48:09.920 --> 00:48:11.800 More valued at a higher level. 938 00:48:12.400 --> 00:48:14.559 But you guys were talking about that, and it's like, 939 00:48:15.360 --> 00:48:17.480 why can't I isn't it more beneficial to me? 940 00:48:17.519 --> 00:48:20.400 Because they want Okay, let's talk about let's talk about 941 00:48:20.400 --> 00:48:21.119 that in general. 942 00:48:21.320 --> 00:48:21.760 Okay. 943 00:48:22.760 --> 00:48:27.000 Having purchased and bought and sold fourteen houses, I'm going 944 00:48:27.039 --> 00:48:31.000 to tell you that I believe it's foolhardy. 945 00:48:30.480 --> 00:48:32.079 In my opinion. 946 00:48:32.760 --> 00:48:36.480 Now it's also foolhardy to pay full commissions every time 947 00:48:36.800 --> 00:48:38.920 if you've been through it a lot. But I want 948 00:48:38.960 --> 00:48:41.960 to ask Brad O'Brien some of the pitfalls. Brad, how 949 00:48:41.960 --> 00:48:45.880 many for sale by owners do you get where you 950 00:48:46.039 --> 00:48:48.719 act or help them out the seller? 951 00:48:48.920 --> 00:48:50.119 Do you get many of those or not? 952 00:48:50.400 --> 00:48:51.559 Yes? I do get a fair amount. 953 00:48:51.599 --> 00:48:54.239 Oh, you do because they don't want to pay a commission, 954 00:48:54.280 --> 00:48:55.760 so they pay you by the hour. 955 00:48:55.920 --> 00:48:57.679 By the transaction or how I. 956 00:48:57.719 --> 00:49:00.280 Built be based upon my time case. 957 00:49:00.360 --> 00:49:03.199 So does it Usually It's hard to say, but I'll 958 00:49:03.199 --> 00:49:05.320 bet you it's usually cheaper. 959 00:49:05.239 --> 00:49:07.320 Than higher than get it than paying a commission. 960 00:49:07.320 --> 00:49:09.679 Oh yeah, they might pay me something under five grand 961 00:49:09.800 --> 00:49:11.599 versus thirty fifty thousand something. 962 00:49:12.239 --> 00:49:13.000 So JR. 963 00:49:13.280 --> 00:49:15.960 Are you they want they want? They want thirty seven 964 00:49:16.039 --> 00:49:17.079 thousand tons for my. 965 00:49:17.719 --> 00:49:19.599 No, I know that. I just I just said. I 966 00:49:19.679 --> 00:49:20.920 think it's fullhardy to do. 967 00:49:20.840 --> 00:49:24.519 It alone unless you can do it for a reduced commission, 968 00:49:24.559 --> 00:49:27.480 if you're familiar with the process, and or I went 969 00:49:27.519 --> 00:49:29.599 to Brad and asked about being an attorney in this, 970 00:49:30.000 --> 00:49:32.199 Like you said, for a few grand, you get it 971 00:49:32.239 --> 00:49:34.519 done and you don't pay the thirty five or forty 972 00:49:34.599 --> 00:49:38.159 or fifty whatever. But that that's but but there's something 973 00:49:38.239 --> 00:49:40.199 more to it. And let me explain this. And I'm 974 00:49:40.199 --> 00:49:44.039 not trying to justify what real estate people make. But 975 00:49:44.280 --> 00:49:46.920 good real estate people do a couple things that I 976 00:49:46.960 --> 00:49:50.480 think we can't do. Okay, that's I believe this. Here's 977 00:49:50.480 --> 00:49:53.360 what I believe they do. I believe a good real 978 00:49:53.480 --> 00:49:55.840 estate broker like a Frank durand the real estate man 979 00:49:55.880 --> 00:50:00.800 dot Com. I think Frank does this. He helps you 980 00:50:01.320 --> 00:50:05.960 sell faster and usually for more money because he knows 981 00:50:06.039 --> 00:50:08.119 the market, he knows where to price it, he knows 982 00:50:08.119 --> 00:50:09.800 how to get pricing bids and all that. 983 00:50:09.920 --> 00:50:11.840 But you're still going to pay commission. 984 00:50:11.880 --> 00:50:16.480 Now, another thing a good real estate broker does is 985 00:50:16.719 --> 00:50:21.079 they market. They outbound market it to hundreds of thousands 986 00:50:21.079 --> 00:50:25.039 of sources. Okay, Now, if you know how to outbound market, 987 00:50:25.400 --> 00:50:28.760 if you know how to price, if you know how 988 00:50:28.840 --> 00:50:32.039 to negotiate, if you know how to create a bidding war, 989 00:50:32.280 --> 00:50:35.280 if you can sell fast and you can sell for more, 990 00:50:35.519 --> 00:50:36.480 then go ahead and do it. 991 00:50:36.800 --> 00:50:38.760 Now. Here's another thing I think. 992 00:50:38.559 --> 00:50:40.800 A good real estate broker can do, and that is 993 00:50:40.920 --> 00:50:44.039 qualify buyers. Now, you may have had good luck, Jr. 994 00:50:44.079 --> 00:50:46.599 And you may continue to have good luck, so I'm 995 00:50:46.639 --> 00:50:49.559 not telling you you need a broker, but listen carefully 996 00:50:49.599 --> 00:50:53.800 to this part. There are many people who waste time 997 00:50:54.599 --> 00:50:57.840 and energy trying to do it themselves because they don't 998 00:50:57.840 --> 00:51:01.360 know how to qualify buyers, don't know how to not 999 00:51:01.519 --> 00:51:04.159 take it off the market. They don't know how to 1000 00:51:04.800 --> 00:51:08.639 take the right offer. One offer might be a lot, 1001 00:51:08.679 --> 00:51:10.639 one might be a little less. One buyer might be 1002 00:51:10.719 --> 00:51:13.760 Golden one buyer may not be so. So there are 1003 00:51:13.840 --> 00:51:16.920 all kinds of things that can go wrong. Does that 1004 00:51:17.079 --> 00:51:19.840 mean that everyone needs a broker? No, it does not. 1005 00:51:21.800 --> 00:51:22.199 It does not. 1006 00:51:22.360 --> 00:51:25.039 But if in my if in my mind, Tom, I 1007 00:51:25.119 --> 00:51:28.159 know I want four for my house, I'm not taking 1008 00:51:28.159 --> 00:51:31.119 any less. I'm not doing anything extra. But all the 1009 00:51:31.159 --> 00:51:33.440 people looking, I've had a couple on my block that's 1010 00:51:33.440 --> 00:51:34.400 sold in days. 1011 00:51:34.519 --> 00:51:37.199 You know, what do you mean? Now? You just no offense? Man? 1012 00:51:37.280 --> 00:51:39.679 But tell me if I just heard this right, you're 1013 00:51:39.719 --> 00:51:42.519 not going to take any less and you don't want 1014 00:51:42.559 --> 00:51:43.239 any extra? 1015 00:51:45.039 --> 00:51:46.360 No, no, no, I didn't say extra. 1016 00:51:46.480 --> 00:51:49.039 What I'm saying is what were you saying there? I 1017 00:51:50.400 --> 00:51:51.800 only owe eighty on my house. 1018 00:51:51.880 --> 00:51:56.119 If I can walk off with four forty. 1019 00:51:55.159 --> 00:51:56.880 Eight, that's that's all what they are. 1020 00:51:57.519 --> 00:51:58.079 Here's what I'm as. 1021 00:51:58.239 --> 00:51:58.480 JR. 1022 00:51:58.679 --> 00:52:00.440 Just said it again, that's all he wants. 1023 00:52:00.679 --> 00:52:03.559 So I would say, if that's all he wants, I 1024 00:52:03.559 --> 00:52:05.679 would say he doesn't need a broker. 1025 00:52:05.440 --> 00:52:08.159 That's right, that's right, And if he doesn't want the 1026 00:52:08.199 --> 00:52:11.800 professional help. But JR, here's what I'm saying, without even 1027 00:52:11.880 --> 00:52:15.840 consulting a broker, without even consulting a broker, I think 1028 00:52:16.079 --> 00:52:17.280 it's a rash decision. 1029 00:52:17.639 --> 00:52:20.199 Is it the wrong decision? I don't know. It might 1030 00:52:20.280 --> 00:52:22.320 be maybe not. Here's what I'm saying. 1031 00:52:22.719 --> 00:52:25.639 What if a good broker says, you know what, you 1032 00:52:25.639 --> 00:52:28.639 can get four seventy five for that, So not only 1033 00:52:28.679 --> 00:52:31.000 do you get more money, it pays for the commission, 1034 00:52:31.039 --> 00:52:34.360 and you get all the professional help and expertise, then 1035 00:52:34.400 --> 00:52:37.480 it would be worth it. But without even consulting one 1036 00:52:37.559 --> 00:52:40.400 or two, you don't even know that. So but if, 1037 00:52:40.440 --> 00:52:43.400 like Mark says, if you don't care and you know 1038 00:52:43.519 --> 00:52:45.960 you can get four forty and that's all you want 1039 00:52:46.079 --> 00:52:49.480 and you want no professional help, and you're positive you're 1040 00:52:49.480 --> 00:52:52.280 not going to run into any pitfalls and waste time, 1041 00:52:52.440 --> 00:52:53.440 go ahead and do it. 1042 00:52:53.960 --> 00:52:57.480 Go ahead. You know you're calling me to ask an opinion, and. 1043 00:52:57.400 --> 00:52:59.199 Then you're talking yourself into the other way. 1044 00:52:59.360 --> 00:53:00.760 I'm not telling you not to do it. 1045 00:53:00.960 --> 00:53:04.840 I am telling you to explore it and compare. 1046 00:53:07.079 --> 00:53:09.280 Right right, I'm going to be calling Brad. I think 1047 00:53:09.320 --> 00:53:10.519 that's gonna work out good for me. 1048 00:53:11.039 --> 00:53:13.840 Okay, that's good. Then you go ahead and do that again. 1049 00:53:14.440 --> 00:53:17.480 Brad O'Brien is here seven two zero three, seven zero 1050 00:53:17.599 --> 00:53:21.480 seventy three eighty eight. I again think it's foolish not 1051 00:53:21.639 --> 00:53:25.639 to compare. Did I tell JR. He must use a broker? 1052 00:53:26.400 --> 00:53:31.239 Absolutely not. But here's what you call a person who 1053 00:53:31.320 --> 00:53:38.440 will not even explore another option. They're bullheaded. I'm sorry 1054 00:53:38.599 --> 00:53:41.639 you are. I'm not saying you have to go in 1055 00:53:41.679 --> 00:53:45.679 that direction. You don't ever have to go in that direction. 1056 00:53:46.159 --> 00:53:50.440 But what if you found gold? You know, people, you 1057 00:53:50.639 --> 00:53:54.679 have to be open. That goes for everything, that goes 1058 00:53:54.719 --> 00:53:57.679 for investing, that goes for buying, that goes for selling, 1059 00:53:57.719 --> 00:54:03.119 that goes for cars, it goes for everything, for furnaces, 1060 00:54:03.199 --> 00:54:06.800 for air conditioning. You've never heard me say take your 1061 00:54:06.800 --> 00:54:08.239 first offer and go with it. 1062 00:54:08.599 --> 00:54:13.320 Ever, Sam, what's going on with you? I got to 1063 00:54:13.360 --> 00:54:15.280 take a break, but I want to get started with you. Sam. 1064 00:54:15.320 --> 00:54:17.199 What's happening? Okay? 1065 00:54:17.239 --> 00:54:18.360 I got a question for you. 1066 00:54:19.079 --> 00:54:20.639 Purchasing a used car? 1067 00:54:21.320 --> 00:54:25.400 Do you pay a dealer handling fee? 1068 00:54:25.639 --> 00:54:29.480 Well, you can pay anything that's in the deal. It's 1069 00:54:29.519 --> 00:54:33.639 all negotiable. There is no right or wrong. If they 1070 00:54:33.679 --> 00:54:38.320 want to charge a handling fee. They can charge any 1071 00:54:38.400 --> 00:54:41.320 kind of a fee. I mean, but whether or not 1072 00:54:41.360 --> 00:54:46.159 you have to pay it is negotiable. Okay, see an 1073 00:54:46.559 --> 00:54:47.480 let me tell you why. 1074 00:54:47.360 --> 00:54:48.559 They put handling fees on. 1075 00:54:48.719 --> 00:54:52.119 Okay, they put handling fees on because they want to 1076 00:54:52.159 --> 00:54:55.800 price a car, and they want cars to be priced 1077 00:54:56.440 --> 00:54:59.920 appropriately for the marketplace. Then once they know you like 1078 00:55:00.199 --> 00:55:03.800 the car, then they tell you and what I don't mean, 1079 00:55:03.800 --> 00:55:06.119 once it's it's usually somewhere in the dealership or in 1080 00:55:06.159 --> 00:55:08.480 the ad plus dealer handling and prep and all that. 1081 00:55:09.039 --> 00:55:11.760 Then they add other money that they know they want 1082 00:55:11.760 --> 00:55:17.360 to make, like for overhead and not necessarily profit. But 1083 00:55:17.519 --> 00:55:19.719 let's just say for the docs and all of that, 1084 00:55:20.280 --> 00:55:24.400 it's not wrong, it's not right. It's whatever people perceive 1085 00:55:24.440 --> 00:55:28.320 it to be. If there's a big handling fee, I 1086 00:55:28.480 --> 00:55:32.480 resent trying negotiating everything, and then then now there's a 1087 00:55:32.480 --> 00:55:35.800 twelve hundred dollars handling fee. I mean, I personally like 1088 00:55:36.840 --> 00:55:40.239 it all in one shot, but I understand why they 1089 00:55:40.280 --> 00:55:42.360 do it that way. If you have an additional question, 1090 00:55:42.800 --> 00:55:45.559 hang on, okay, three h three seven to one three 1091 00:55:45.559 --> 00:55:55.239 talk go with a sure thing Denver's Best Roofer Excel 1092 00:55:55.360 --> 00:55:56.360 roofing dot com. 1093 00:55:56.400 --> 00:55:58.400 You don't pay a cent until you're content. 1094 00:56:00.119 --> 00:56:04.239 Leave time for an insurance check up free no obligation 1095 00:56:04.400 --> 00:56:08.280 comparison call Compass Insurance paying too much your coverage at 1096 00:56:08.320 --> 00:56:09.679 dozens of insurance companies. 1097 00:56:09.760 --> 00:56:12.000 Find out now three all three seven to seven to one. 1098 00:56:12.119 --> 00:56:14.960 Help You'll think you're his only customer when you choose 1099 00:56:14.960 --> 00:56:17.480 Frank durand the real estate man dot com to list 1100 00:56:17.519 --> 00:56:20.559 your home with Remax Alliance three all three nine two 1101 00:56:20.639 --> 00:56:31.719 zero sixteen twenty two. Hi Tom Martino, your troubleshooter. Three 1102 00:56:31.800 --> 00:56:34.880 oh three seven one three talk three oh three seven 1103 00:56:34.960 --> 00:56:39.119 one three eight two five five. Let's talk and see 1104 00:56:39.119 --> 00:56:44.000 what's on your mind. Okay, we have another question from Sam. 1105 00:56:44.039 --> 00:56:47.000 Sam wanted to know about purchasing a used car, about 1106 00:56:47.039 --> 00:56:52.480 handling deals, handling preps, prep charges, handling charges, all of that. 1107 00:56:52.880 --> 00:56:55.719 Go ahead. I'm sorry, Sam, what's your additional question? 1108 00:56:56.960 --> 00:56:58.599 Okay, here's here's what I've got. 1109 00:56:58.960 --> 00:57:01.920 Yeah, I've got a old the price for the car, yeah, 1110 00:57:01.960 --> 00:57:04.800 and I got a hand Then I have a handling fee, yeah. 1111 00:57:04.880 --> 00:57:08.880 And I have a trade in credit. And I have 1112 00:57:09.039 --> 00:57:14.480 total taxes which it says zero, electronic filing fee, a 1113 00:57:14.639 --> 00:57:20.400 lean fee, the title fee, an extended warranty fee, and 1114 00:57:20.440 --> 00:57:25.519 then there's a says the total sale fifteen K. How 1115 00:57:25.559 --> 00:57:31.280 I get a phone call saying I om for the taxes. 1116 00:57:31.119 --> 00:57:33.519 Well, yeah, it said zero. You just read that. That's 1117 00:57:33.599 --> 00:57:36.039 like one of the oldest tricks in the book. 1118 00:57:36.119 --> 00:57:36.360 Man. 1119 00:57:36.760 --> 00:57:41.800 Now, taxes, by the way, should should not be charged 1120 00:57:42.480 --> 00:57:43.280 on anything but. 1121 00:57:43.280 --> 00:57:45.800 The car itself, but trade in. 1122 00:57:46.199 --> 00:57:51.000 But usually they don't collect taxes unless it's financed on 1123 00:57:51.079 --> 00:57:54.480 a cash deal. You pay the taxes when you register 1124 00:57:54.559 --> 00:57:56.119 the car with the. 1125 00:57:56.119 --> 00:58:00.280 Bill of register the car, right, Yeah, Usually yep, did 1126 00:58:00.280 --> 00:58:01.039 you finance this? 1127 00:58:01.599 --> 00:58:02.920 Okay? 1128 00:58:02.960 --> 00:58:04.119 Did you finance this? 1129 00:58:04.280 --> 00:58:05.679 Using the word you said? 1130 00:58:05.840 --> 00:58:10.719 Usually, So when I go over to the Jefferson County. 1131 00:58:09.880 --> 00:58:13.039 Sam, did you finance this? Please answer me that did 1132 00:58:13.079 --> 00:58:16.480 you finance this? Oh? Oh, okay, go ahead, sir. I 1133 00:58:16.480 --> 00:58:20.239 did not finance it, got it, sir, go ahead. So 1134 00:58:20.320 --> 00:58:21.000 then when I go. 1135 00:58:21.079 --> 00:58:23.599 To the TAJH Mahal, I paid the taxes. 1136 00:58:23.679 --> 00:58:25.800 Then that's usually what happens. 1137 00:58:25.840 --> 00:58:29.400 Yes, I say usually, because sometimes you pay them. 1138 00:58:30.199 --> 00:58:32.440 I would even on a cash deal. I think if 1139 00:58:32.480 --> 00:58:35.480 he unless be registered to out of state, I think 1140 00:58:35.559 --> 00:58:37.840 they do all that because they're the one that sends 1141 00:58:37.840 --> 00:58:40.719 all the title work and everything to the DMV. I mean, 1142 00:58:40.760 --> 00:58:43.639 I paid cash for a car not long ago, and 1143 00:58:43.800 --> 00:58:47.239 that's exactly what happened. They took the sales tax, they 1144 00:58:47.239 --> 00:58:49.920 took everything, and then I just went to the DMV 1145 00:58:50.039 --> 00:58:51.800 and paid the registration. 1146 00:58:53.599 --> 00:58:57.480 Because I Okay, Mark, actually I got to look it 1147 00:58:57.559 --> 00:58:59.199 up because I did it both ways. 1148 00:58:59.199 --> 00:59:01.159 That I don't know what correct answer is. I know 1149 00:59:01.239 --> 00:59:02.000 out of state. 1150 00:59:02.199 --> 00:59:05.880 I've purchased a vehicle for someone out of state and 1151 00:59:05.920 --> 00:59:09.719 paid cash for it, and then I did not pay 1152 00:59:09.800 --> 00:59:13.639 sales tax. When he registered it, he paid the sales tax. 1153 00:59:15.760 --> 00:59:21.480 Okay, Well that's my question, because I got a phone 1154 00:59:21.519 --> 00:59:23.519 call saying that I needed I'm looking. 1155 00:59:23.360 --> 00:59:24.800 At the dealer licensing board. 1156 00:59:25.480 --> 00:59:30.239 Licensed car dealers are required to collect sales tax for 1157 00:59:30.360 --> 00:59:35.159 every motor vehicle they sell, and they must prepare a 1158 00:59:35.239 --> 00:59:36.760 standard tax receipt. 1159 00:59:36.960 --> 00:59:38.519 Yeah, that's why I said. It was kind of the 1160 00:59:38.559 --> 00:59:39.639 oldest trick in the book. 1161 00:59:39.880 --> 00:59:42.320 They sold you this car and left off a couple 1162 00:59:42.480 --> 00:59:45.199 thousand bucks and taxes, So you think you got a 1163 00:59:45.239 --> 00:59:46.559 good deal bottom line, but. 1164 00:59:46.599 --> 00:59:48.639 You've however, are not cool. 1165 00:59:49.320 --> 00:59:53.719 If there are specific local taxes, some of that have 1166 00:59:53.920 --> 00:59:56.639 not been They have to collect state tax. 1167 00:59:56.760 --> 00:59:59.519 Yeah they said zero. They didn't collect a nickel. 1168 01:00:00.440 --> 01:00:04.400 So sometimes they collect just state tax and you pay 1169 01:00:04.440 --> 01:00:08.679 local taxes. There's some left over, or all you pay 1170 01:00:08.719 --> 01:00:11.079 is state tax and not city tax if it's in 1171 01:00:11.079 --> 01:00:15.400 a city. That doesn't have one, but they're generally required. 1172 01:00:15.440 --> 01:00:19.159 But I'm going to say something that's really important. Whether 1173 01:00:19.239 --> 01:00:23.000 they collected it or not, does not negate you owing it. 1174 01:00:23.519 --> 01:00:24.960 No, not at all. You owe it. 1175 01:00:25.880 --> 01:00:28.440 So if they're going to give you a receipt for 1176 01:00:28.559 --> 01:00:32.599 it and and actually show you that it's for taxes, 1177 01:00:32.760 --> 01:00:33.760 then you can pay them. 1178 01:00:33.920 --> 01:00:36.000 It doesn't matter. You're going to have to pay it anyway. 1179 01:00:36.000 --> 01:00:36.719 Why do you care? 1180 01:00:38.400 --> 01:00:38.519 Oh? 1181 01:00:38.679 --> 01:00:40.880 My question is, like I said, I create the guy 1182 01:00:40.920 --> 01:00:43.679 out right, and then I get. 1183 01:00:43.519 --> 01:00:46.719 A phone call the following day saying that they. 1184 01:00:46.639 --> 01:00:47.880 Left off the taxes. 1185 01:00:48.400 --> 01:00:50.480 How I need to pay them for the taxes? 1186 01:00:50.760 --> 01:00:53.039 Yeah, what's the name of the dealership? 1187 01:00:54.960 --> 01:00:56.440 It's on your referral list? 1188 01:00:56.800 --> 01:01:02.039 Well, I don't care who is it? R Okay, let's 1189 01:01:02.079 --> 01:01:04.960 call Rodney. Well call them. I mean, man, we don't 1190 01:01:05.079 --> 01:01:08.400 we don't protect people. They're great people usually when we talked, 1191 01:01:08.719 --> 01:01:11.119 when I say usually they're great people. And usually no 1192 01:01:11.199 --> 01:01:13.280 one has anything that they're not gonna tell us. 1193 01:01:13.519 --> 01:01:14.320 So let's talk. 1194 01:01:14.440 --> 01:01:16.599 Let's just call them and ask them about it. Thank you, 1195 01:01:16.639 --> 01:01:20.000 Sam hold On three oh three seven one three talks 1196 01:01:20.000 --> 01:01:24.719 seven one three eight two five five. Now we're going 1197 01:01:24.800 --> 01:01:26.880 to see what they say about this. I have a 1198 01:01:27.000 --> 01:01:30.039 question for Brad O'Brien O'Brien legal services. 1199 01:01:30.400 --> 01:01:31.840 Uh, and they want to know this, Brian. 1200 01:01:32.320 --> 01:01:35.519 Somebody's interested in what you talked about, and that is 1201 01:01:35.880 --> 01:01:39.039 you know, you charge by the hour charge for your time. 1202 01:01:39.159 --> 01:01:42.480 You can help people with uh transactions if they want 1203 01:01:42.519 --> 01:01:46.199 to sell and you don't represent either one of them. 1204 01:01:46.239 --> 01:01:48.039 They want to know or do they go to you 1205 01:01:48.079 --> 01:01:50.880 as a buyer or a seller if they wanted to 1206 01:01:50.920 --> 01:01:54.639 do it this way a seller, you would represent. 1207 01:01:54.239 --> 01:01:57.360 The seller then technically or not? How does that work? 1208 01:01:58.000 --> 01:01:58.360 Hold on? 1209 01:01:58.400 --> 01:02:00.760 There you go, sir, I represent who calls me first? 1210 01:02:00.880 --> 01:02:02.760 Okay, So if a seller calls you and says I'm 1211 01:02:02.800 --> 01:02:04.199 selling my house. I don't want to use a real 1212 01:02:04.239 --> 01:02:07.800 estate broker, then you would make sure that the contracts 1213 01:02:07.840 --> 01:02:08.679 are done correctly and. 1214 01:02:08.639 --> 01:02:11.679 All that that's right, help them get under contract before closing, 1215 01:02:11.760 --> 01:02:13.920 helping with all the due diligence and action items, and 1216 01:02:13.920 --> 01:02:15.920 then for closing and help them with the closing documents and. 1217 01:02:15.960 --> 01:02:19.199 Where the complication might come in. People rarely not with 1218 01:02:19.280 --> 01:02:21.679 the new law. Though with the new law there will 1219 01:02:21.719 --> 01:02:24.119 be no complication because if someone comes with a broker, 1220 01:02:24.599 --> 01:02:27.000 that's that buyer's got to pay the broker if you 1221 01:02:27.000 --> 01:02:29.159 don't negotiate to pay it, right, I mean, so that 1222 01:02:29.280 --> 01:02:33.400 seller can simply have an attorney and pay no commissions. 1223 01:02:34.000 --> 01:02:36.360 Well, the new contract form has a place in the offer, 1224 01:02:36.440 --> 01:02:39.280 the actual contract between buyer and seller where it has 1225 01:02:39.320 --> 01:02:41.599 the commission in there, and the real estate broker is 1226 01:02:41.599 --> 01:02:44.800 an intended third party beneficiary of that contract between. 1227 01:02:44.559 --> 01:02:47.320 Buys the seller. Cap I'm not going to pay it. 1228 01:02:47.599 --> 01:02:49.239 Yes, it's fully negotiable. 1229 01:02:49.519 --> 01:02:52.039 We should ask Frank how this is going to affect 1230 01:02:52.039 --> 01:02:54.719 a biz in general, because that's pretty amazing. 1231 01:02:54.800 --> 01:02:56.960 That's a huge change. 1232 01:02:57.039 --> 01:03:01.199 It is a huge change in that it's not automatic 1233 01:03:01.599 --> 01:03:05.440 as far as who pays what. I think it is 1234 01:03:05.519 --> 01:03:08.679 automatic when you write with a listing broker, you're going 1235 01:03:08.760 --> 01:03:09.599 to pay three percent. 1236 01:03:10.000 --> 01:03:11.320 You're gonna pay the three percent. 1237 01:03:11.960 --> 01:03:15.440 But if you you know, that's the way I look 1238 01:03:15.480 --> 01:03:18.280 at it. If that's automatic, you're going to pay it 1239 01:03:18.760 --> 01:03:21.280 or you're not going to pay it. But but you're 1240 01:03:21.280 --> 01:03:23.280 going to pay it to the listing broker for sure. 1241 01:03:23.360 --> 01:03:26.599 Whether you pay the buyer broker is really up to 1242 01:03:26.639 --> 01:03:29.400 how much they offer. I mean, you can decide at 1243 01:03:29.400 --> 01:03:31.239 the last minute you're not going to pay it. You 1244 01:03:31.360 --> 01:03:33.639 just don't sign the offer if it has the commission 1245 01:03:33.639 --> 01:03:35.480 in there for the buyer's broker and you don't want 1246 01:03:35.480 --> 01:03:36.679 to pay it, just don't sign it. 1247 01:03:36.719 --> 01:03:38.079 And you say no, I'm not paying it. 1248 01:03:39.320 --> 01:03:42.280 I mean, so, yeah, it is a big change, but 1249 01:03:42.440 --> 01:03:45.639 it also allows each party to pay whatever. 1250 01:03:45.480 --> 01:03:46.320 Commission they want. 1251 01:03:46.400 --> 01:03:48.920 I'm thinking more of it on the advertising level, like, 1252 01:03:48.960 --> 01:03:52.719 how how do you it? Just I just can't wrap 1253 01:03:52.800 --> 01:03:55.599 my hand around that change. Yet it's so different than 1254 01:03:55.679 --> 01:03:57.800 what do you mean do you advertise? 1255 01:03:58.000 --> 01:04:00.559 I mean, because you know for sure, or if you're 1256 01:04:00.559 --> 01:04:03.519 the seller, right, you're gonna mentally think this is what 1257 01:04:03.559 --> 01:04:04.039 I would do. 1258 01:04:04.079 --> 01:04:06.800 If I'm selling a house for one hundred thousand dollars. 1259 01:04:07.519 --> 01:04:11.960 Now I'm not calculating in six percent. I'm calculating in 1260 01:04:12.000 --> 01:04:16.159 whatever my seller, whoever's selling my home. 1261 01:04:16.239 --> 01:04:17.440 Let's just use Frank Durant. 1262 01:04:17.440 --> 01:04:19.760 I'm gonna say, okay, Frank, I agree to give you 1263 01:04:19.800 --> 01:04:22.880 three percent, simply as that that's right. Then I'm done. 1264 01:04:22.880 --> 01:04:23.639 I mean, that's it. 1265 01:04:24.199 --> 01:04:27.760 But you could also mentally say I'm going to figuring 1266 01:04:27.920 --> 01:04:33.119 six percent just in case I need to negotiate, and the. 1267 01:04:33.119 --> 01:04:35.800 Buyer not just knocked three percent off the price of 1268 01:04:35.840 --> 01:04:37.679 the house and it's just that's kind of silly. 1269 01:04:37.760 --> 01:04:39.199 But but but it is. 1270 01:04:39.599 --> 01:04:42.119 It isn't because there are some people who will submit 1271 01:04:42.159 --> 01:04:45.039 a contract and what they'll say is, we want you 1272 01:04:45.840 --> 01:04:50.800 to pay for our real estate broker, for our buyer's broker, 1273 01:04:51.039 --> 01:04:53.000 and then if you have it built in, you're gonna 1274 01:04:53.039 --> 01:04:53.239 do it. 1275 01:04:53.559 --> 01:04:55.800 I get that, But why would you? Why would anybody 1276 01:04:55.880 --> 01:04:58.519 say that? Now? I don't know, because I think why you? 1277 01:04:58.559 --> 01:05:02.079 Because I think because Psycho, I'm going to lawnmowing for 1278 01:05:02.119 --> 01:05:04.639 the next five years. I mean, people do all kinds 1279 01:05:04.679 --> 01:05:07.199 of stuff like that. I mean, why do they do it? 1280 01:05:07.320 --> 01:05:07.760 I don't know. 1281 01:05:07.880 --> 01:05:10.760 They do it though they make all kinds of demands, 1282 01:05:11.280 --> 01:05:13.079 you know. And is it built into the price? I 1283 01:05:13.079 --> 01:05:15.480 think it is. I think when people give allowances for 1284 01:05:15.559 --> 01:05:20.280 repairs mentally they are when they negotiate a price, they say, look, 1285 01:05:20.559 --> 01:05:22.519 let's have this in here in case they want you 1286 01:05:22.599 --> 01:05:23.320 to replace this. 1287 01:05:23.760 --> 01:05:26.119 I mean, what I'm curious about, like, if Frank comes 1288 01:05:26.159 --> 01:05:30.119 over and talks to somebody who wants to get their household, 1289 01:05:30.280 --> 01:05:32.719 is he going to have a conversation like, hey, do 1290 01:05:32.760 --> 01:05:33.159 you want to. 1291 01:05:33.159 --> 01:05:35.639 Pay the buyer? Should we pay the buyer? Should we 1292 01:05:35.719 --> 01:05:37.039 write I. 1293 01:05:36.960 --> 01:05:39.159 Don't know, Well, let's ask him. That's a great question. 1294 01:05:39.239 --> 01:05:45.960 We got more coming right up. Go with a sure 1295 01:05:46.039 --> 01:05:49.480 thing Denver's Best roofer Excel Roofing dot com. You don't 1296 01:05:49.480 --> 01:05:55.519 pay a cent until you're content. Time for an insurance 1297 01:05:55.599 --> 01:05:59.320 check up free, no obligation. In comparison, call Compass Insurance 1298 01:05:59.440 --> 01:06:02.480 paying too much your coverage at dozens of insurance companies 1299 01:06:02.559 --> 01:06:04.800 find out now three all three seven seven to one. 1300 01:06:04.920 --> 01:06:05.159 Help. 1301 01:06:05.320 --> 01:06:07.960 You'll think you're his only customer when you choose Frank 1302 01:06:08.039 --> 01:06:10.480 durand the real estate Man dot com to list your 1303 01:06:10.519 --> 01:06:13.639 home with Remax Alliance three all three nine two zero 1304 01:06:13.800 --> 01:06:14.760 sixteen twenty two. 1305 01:06:16.199 --> 01:06:17.239 Hey, I'm Tom Martinez. 1306 01:06:17.280 --> 01:06:20.840 You're troubleshooter three oh three seven one three talk three 1307 01:06:20.880 --> 01:06:23.639 oh three seven one three eight two five five. Rod 1308 01:06:23.639 --> 01:06:27.199 griers with us from Jfar Cars. The consumer who called 1309 01:06:27.199 --> 01:06:31.280 in is no longer on the line. His name was Sam, 1310 01:06:31.320 --> 01:06:33.639 and he said he bought a car and paid in 1311 01:06:33.719 --> 01:06:38.519 full everything except on the line item for taxes it 1312 01:06:38.679 --> 01:06:41.760 said nothing. It said zero, and so then he got 1313 01:06:41.800 --> 01:06:44.320 a call back or a text saying you need to 1314 01:06:44.320 --> 01:06:48.320 pay taxes. He was wondering why, Rod's because he bought 1315 01:06:48.360 --> 01:06:51.119 the car at Jfar Cars. He says, and I'm sorry, 1316 01:06:51.199 --> 01:06:53.639 I don't have his last name. We don't have his Uh. 1317 01:06:54.360 --> 01:06:57.880 He hung up, But since he had brought you guys up, 1318 01:06:57.920 --> 01:07:02.079 he said he was trying to insinuate that he was 1319 01:07:02.119 --> 01:07:04.880 blindsided by this and he was going to pay taxes 1320 01:07:04.920 --> 01:07:05.920 when he registered it. 1321 01:07:06.000 --> 01:07:07.840 I'd be blindsided too on that. 1322 01:07:08.800 --> 01:07:12.960 Rod Our dealers required to collect sales tax when they 1323 01:07:12.960 --> 01:07:13.559 sell a car. 1324 01:07:15.800 --> 01:07:20.320 It was a cash deal, and a lot of times 1325 01:07:20.320 --> 01:07:23.440 the state will allow you to pay after you can 1326 01:07:23.480 --> 01:07:26.039 go in and pay that, but now the state wants 1327 01:07:26.079 --> 01:07:31.880 us to take this the state taxes. So that's exactly 1328 01:07:31.960 --> 01:07:35.800 what we were asking him to pay. Just pay the self. 1329 01:07:36.079 --> 01:07:38.880 He paid no taxes at all, and you can and 1330 01:07:38.920 --> 01:07:41.840 I showed him that that he paid no taxes at all. 1331 01:07:41.960 --> 01:07:45.320 Okay, so good, you recalled the deal. But listen, Ronnie, 1332 01:07:45.360 --> 01:07:47.840 why would you write it up with zero taxes? 1333 01:07:48.000 --> 01:07:49.760 Is that just to show him the raw price of 1334 01:07:49.800 --> 01:07:50.280 the car? 1335 01:07:51.119 --> 01:07:51.480 No? 1336 01:07:51.679 --> 01:07:55.559 No, we were basically trying to give him a little 1337 01:07:55.599 --> 01:07:56.360 bit more time. 1338 01:07:57.239 --> 01:07:57.519 It was. 1339 01:07:59.480 --> 01:08:01.559 It was a little little long story, but I was 1340 01:08:01.679 --> 01:08:04.519 kind of trying to help him, to give him a 1341 01:08:04.559 --> 01:08:06.639 little bit more time and let him pay it. At 1342 01:08:06.800 --> 01:08:10.000 did we give him sixty days in order to uh 1343 01:08:10.519 --> 01:08:13.920 with the temporary tax. When you go in after sixty days, 1344 01:08:13.920 --> 01:08:15.360 you will pay your taxes. 1345 01:08:15.239 --> 01:08:17.199 So you kind of it was kind of like here, 1346 01:08:17.239 --> 01:08:19.880 you got sixty days to worry about raising the tax. 1347 01:08:20.079 --> 01:08:23.319 Go with a sure thing Denver's best roofer Excel Roofing 1348 01:08:23.399 --> 01:08:23.960 dot com. 1349 01:08:24.039 --> 01:08:26.039 You don't pay a cent until you're content. 1350 01:08:29.399 --> 01:08:32.600 Time for an insurance check up free no obligation comparison 1351 01:08:32.720 --> 01:08:36.279 call Compass Insurance paying too much your coverage at dozens 1352 01:08:36.319 --> 01:08:39.039 of insurance companies find out now three o three seven 1353 01:08:39.039 --> 01:08:41.399 to seven to one help. You'll think you're his only 1354 01:08:41.479 --> 01:08:43.960 customer when you choose Frank durand the real estate Man 1355 01:08:44.000 --> 01:08:47.520 dot com to list your home with Remax Alliance three. 1356 01:08:47.479 --> 01:08:49.560 Oh three nine two zero sixteen twenty two. 1357 01:08:50.399 --> 01:09:04.760 Yeah news you don't happen. Just as fast as. 1358 01:09:04.600 --> 01:09:07.600 You can shoot is gonna help? 1359 01:09:07.920 --> 01:09:10.680 Come man, This is. 1360 01:09:10.640 --> 01:09:11.960 The Troubleshooter Show. 1361 01:09:12.600 --> 01:09:18.279 No Tom Martino, Hi Tom Martino here, three oh three 1362 01:09:18.319 --> 01:09:19.960 seven one three od hawk is our number. But I 1363 01:09:20.039 --> 01:09:21.760 want to tell you about three oh three Martino. You've 1364 01:09:21.800 --> 01:09:24.880 called twenty four to seven three oh three six two 1365 01:09:24.920 --> 01:09:27.920 seven eight four six six. We're proud to be part 1366 01:09:28.000 --> 01:09:30.920 of your life and happy to help you where we can. 1367 01:09:31.840 --> 01:09:33.720 And one thing I do want to say. 1368 01:09:33.920 --> 01:09:37.239 We have been unable to get a hold of Springs Automotive, 1369 01:09:39.159 --> 01:09:40.319 although we have tried. 1370 01:09:40.520 --> 01:09:41.640 And let me explain this. 1371 01:09:41.640 --> 01:09:45.960 Oh wait, it's afternoon. Let's try again because right now perfect. 1372 01:09:47.159 --> 01:09:49.960 Okay, I'll recap it after We'll try one more time. 1373 01:09:50.079 --> 01:09:50.439 Okay. 1374 01:09:51.119 --> 01:09:57.319 Meanwhile, Betty, it's busy, busy, okay. I I did text him. 1375 01:09:57.520 --> 01:09:59.680 I said, I'm trying to get through to you. He said, 1376 01:09:59.680 --> 01:10:02.039 try to call again. My phone is not wrong. 1377 01:10:02.399 --> 01:10:05.720 I don't know, man, I'm not having some suspicions, but 1378 01:10:05.760 --> 01:10:10.600 will yourself. Yeah, that's the one you were calling, right the. 1379 01:10:10.800 --> 01:10:13.199 Well, I call this so it went straight to voicemail 1380 01:10:13.199 --> 01:10:14.479 when I just said a second ago. 1381 01:10:14.520 --> 01:10:16.600 I tried again. It was to their main office, but 1382 01:10:16.640 --> 01:10:21.159 that's usually try the the thirteen ninety two numbers. 1383 01:10:21.199 --> 01:10:25.199 Yeah, okay, all right, three h three seven one three 1384 01:10:25.199 --> 01:10:27.039 talk seven one three eight two five five. 1385 01:10:28.359 --> 01:10:29.479 Betty, what's going on? 1386 01:10:29.600 --> 01:10:32.640 Betty? 1387 01:10:33.600 --> 01:10:38.079 I have been I have children who have mental health issues, 1388 01:10:38.239 --> 01:10:41.840 and we've been dealing with stuff for several years. 1389 01:10:42.199 --> 01:10:44.800 How many kids, Betty, Betty? How many kids? 1390 01:10:46.000 --> 01:10:48.680 I have two sons fourteen, and they. 1391 01:10:48.560 --> 01:10:54.560 Have fourteen and fifteen correct, and what are the mental 1392 01:10:54.600 --> 01:10:55.319 health issues? 1393 01:10:57.119 --> 01:11:03.600 My oldest son is diagnosed with tourettes and ADHD and depression. 1394 01:11:05.199 --> 01:11:09.159 I have been trying to get him looked at for 1395 01:11:09.279 --> 01:11:15.640 some sort of moved disorder, but because he's not eighteen 1396 01:11:15.680 --> 01:11:21.760 and over, they usually dismissed that. But there's definitely something deeper. 1397 01:11:21.920 --> 01:11:25.239 Whereas my other son is high functioning. 1398 01:11:24.840 --> 01:11:28.199 Autistic with ADHD and depression. 1399 01:11:29.399 --> 01:11:29.800 Wow. 1400 01:11:30.680 --> 01:11:34.840 Wow, So we're both of these children like this their 1401 01:11:34.880 --> 01:11:36.439 whole lives struggling. 1402 01:11:38.560 --> 01:11:41.840 My youngest we found out early on, just before too. 1403 01:11:42.479 --> 01:11:47.279 My older son, the tourette we found out in second grade, 1404 01:11:47.479 --> 01:11:51.760 and the other problems started. 1405 01:11:55.159 --> 01:11:58.359 Probably when he like a year or two before. 1406 01:11:58.279 --> 01:12:01.840 COVID and then that just all affected a lot of 1407 01:12:01.880 --> 01:12:03.039 people's mental. 1408 01:12:02.920 --> 01:12:06.880 Hey, Tom, Betty, I am so I'm so sorry to 1409 01:12:06.920 --> 01:12:09.920 say this real quick, but Tom, we do have guy 1410 01:12:10.000 --> 01:12:14.600 who I believe is the owner on from Springs Automotive Group. 1411 01:12:14.640 --> 01:12:15.760 I think we should heat Betty. 1412 01:12:15.800 --> 01:12:18.640 Hold on, Betty, Betty, hold on, Okay, dear, just hold on. 1413 01:12:18.760 --> 01:12:21.000 We're gonna come to you. Do not hang up. 1414 01:12:22.680 --> 01:12:24.079 Now. Guy is the. 1415 01:12:23.960 --> 01:12:28.399 Owner of Springs Automotive Group, and he says, Tom, please 1416 01:12:28.439 --> 01:12:29.359 reserve judgment. 1417 01:12:30.239 --> 01:12:34.479 On this situation, and guy the situation. 1418 01:12:34.800 --> 01:12:37.039 Just so you know that what I've said, I want 1419 01:12:37.039 --> 01:12:41.199 to be completely open with you about this. I'm going 1420 01:12:41.279 --> 01:12:44.079 to tell you exactly what I said about it. 1421 01:12:44.239 --> 01:12:44.640 I said. 1422 01:12:44.720 --> 01:12:48.720 Linda bought a two thousand and eight Mazda c. 1423 01:12:48.960 --> 01:12:51.720 X seven from Springs Automotive Group. 1424 01:12:52.159 --> 01:12:55.479 She said, the engine went out three days later, and 1425 01:12:55.520 --> 01:12:58.359 then you guys said you would replace the engine for 1426 01:12:58.359 --> 01:13:02.359 forty eight hundred. She paid forty eight hundred, and that 1427 01:13:02.560 --> 01:13:06.520 engine also went out on her way to North Dakota. 1428 01:13:07.720 --> 01:13:11.119 And when she got to North Dakota, the. 1429 01:13:11.000 --> 01:13:15.840 Guy took that engine out and the warranty company sent 1430 01:13:15.920 --> 01:13:18.560 her a new engine, not a new one, but a 1431 01:13:18.640 --> 01:13:22.119 replacement engine which was also used, and. 1432 01:13:22.239 --> 01:13:23.279 That was put in. 1433 01:13:24.239 --> 01:13:27.279 She had to pay the labor for that eighteen hundred 1434 01:13:27.560 --> 01:13:30.680 or she's billed for it. But the guy putting in 1435 01:13:30.720 --> 01:13:34.199 that replacement engine, which by the way, was done under warranty, 1436 01:13:35.600 --> 01:13:39.000 he said, she has twenty seven hundred dollars of damage 1437 01:13:39.520 --> 01:13:44.159 done by the previous installation to other parts other than 1438 01:13:44.199 --> 01:13:47.159 the engine. So if you add everything up, she bought 1439 01:13:47.159 --> 01:13:50.399 the car for five grand. The replacement engine was forty eight. 1440 01:13:51.039 --> 01:13:55.119 To get that replacement, another replacement engine install was eighteen hundred, 1441 01:13:55.520 --> 01:13:58.800 and then the damages are twenty seven hundred. This woman, 1442 01:13:59.199 --> 01:14:02.920 after dealing with Springs Automotive Group, is out fourteen thousand, 1443 01:14:03.039 --> 01:14:06.000 three hundred dollars for a two thousand and eight Mazda. 1444 01:14:06.800 --> 01:14:07.720 So go ahead. 1445 01:14:09.239 --> 01:14:12.640 Well, like I said, I'm out moving trailers and I'm 1446 01:14:12.640 --> 01:14:14.439 not in an office right now. But like I told 1447 01:14:14.479 --> 01:14:18.560 you last time we spoke, Tom, those there would probably 1448 01:14:18.680 --> 01:14:23.439 about fifteen percent of that that you said were facts. 1449 01:14:24.720 --> 01:14:28.159 Well, just tell me what's not facts? Well, the park, 1450 01:14:28.239 --> 01:14:30.479 how about one at a time? How about this? Did 1451 01:14:30.520 --> 01:14:31.239 she pay. 1452 01:14:31.039 --> 01:14:34.399 Forty eight hundred dollars shortly after buying that car to 1453 01:14:34.520 --> 01:14:35.720 put another engine in it? 1454 01:14:36.479 --> 01:14:36.640 No? 1455 01:14:37.840 --> 01:14:42.680 Okay, now, Linda, This guy says, this is the third 1456 01:14:42.720 --> 01:14:44.479 time he said this. He said it twice on his 1457 01:14:44.560 --> 01:14:47.960 previous call. He said, you did not pay forty eight 1458 01:14:48.039 --> 01:14:50.439 hundred dollars for that engine. 1459 01:14:50.720 --> 01:14:51.960 I have a repeat. 1460 01:14:52.880 --> 01:14:54.239 Oh how did you pay it? 1461 01:14:54.359 --> 01:14:54.800 Tom? 1462 01:14:55.119 --> 01:14:56.760 Can you send up to Tom because I'd like to 1463 01:14:56.760 --> 01:14:58.000 see how you paid that, Linda. 1464 01:14:58.720 --> 01:14:59.880 How did you pay it? Linda? 1465 01:15:00.039 --> 01:15:03.079 He is pretty insistent, and I just want to say something. 1466 01:15:03.680 --> 01:15:07.560 If guy would come on the air and stake his 1467 01:15:07.680 --> 01:15:11.039 reputation on this. He must feel pretty strongly about it. 1468 01:15:11.079 --> 01:15:19.600 He's flat out saying you did not pay for that engine, So. 1469 01:15:19.479 --> 01:15:20.000 How did you? 1470 01:15:21.680 --> 01:15:24.359 I'm not I'm not disputing you have a receipt. I'm 1471 01:15:24.479 --> 01:15:26.760 asking you in what form was your payment? 1472 01:15:28.720 --> 01:15:36.399 Partially on debit card and partially cash? 1473 01:15:36.439 --> 01:15:40.279 And what does the receipt say? 1474 01:15:41.560 --> 01:15:42.640 I have to pull it up. 1475 01:15:42.880 --> 01:15:46.239 I don't have it pulled up. Heston sent it to me, 1476 01:15:47.520 --> 01:15:50.600 and the receipt says that. 1477 01:15:52.239 --> 01:15:55.439 I was charged for tires. 1478 01:15:55.560 --> 01:15:59.920 That guy said that he was going to get one 1479 01:16:00.079 --> 01:16:04.560 eighth a charge for a window wiper arm that I 1480 01:16:04.600 --> 01:16:07.640 never even asked for. He said he was going to 1481 01:16:07.680 --> 01:16:09.119 detail the car, and. 1482 01:16:09.039 --> 01:16:13.319 I guy to I mean, Linda, Linda, was was all 1483 01:16:13.359 --> 01:16:15.000 this part of the forty eight hundred? 1484 01:16:16.399 --> 01:16:16.840 Yes? 1485 01:16:17.479 --> 01:16:20.000 Well then you didn't spend forty eight hundred for the engine? 1486 01:16:20.079 --> 01:16:20.520 Well much? 1487 01:16:20.760 --> 01:16:23.199 I'm looking at the receipt now, So here's what I got. 1488 01:16:23.199 --> 01:16:26.359 The engine was twenty the engine was three grand of it. 1489 01:16:26.720 --> 01:16:31.760 Then there is tires, engine assembly, removal and installation eight ten. 1490 01:16:32.239 --> 01:16:35.600 So you got three thousand, eight hundred. You got about 1491 01:16:35.600 --> 01:16:37.840 four grand in the engine on this receipt. 1492 01:16:38.880 --> 01:16:41.359 Okayy correct? 1493 01:16:41.359 --> 01:16:41.840 How was that? 1494 01:16:41.960 --> 01:16:42.640 How is that pay? 1495 01:16:42.760 --> 01:16:43.039 Linda? 1496 01:16:43.239 --> 01:16:44.479 What form of payment was that? 1497 01:16:44.840 --> 01:16:46.439 Mark? What does the receipt say? 1498 01:16:47.039 --> 01:16:49.720 You said it was partial cash and partial debit. 1499 01:16:49.800 --> 01:16:53.359 It says over nine thirty seven parts thirty six sub total. 1500 01:16:53.520 --> 01:16:56.399 I'm talking about, how was the payment made? Does it say? Mark? 1501 01:16:56.880 --> 01:17:00.640 It says total is forty eight twelve balanced zero. 1502 01:17:01.439 --> 01:17:05.399 Yeah, there's no total. There's no payment information on here. 1503 01:17:05.439 --> 01:17:06.920 It just says balanced zero. 1504 01:17:07.640 --> 01:17:09.880 But she should be able to show a debit to 1505 01:17:09.920 --> 01:17:12.199 them on her debit on her bankstake. 1506 01:17:12.279 --> 01:17:14.439 Guy, are you saying she never paid this? Is that 1507 01:17:14.479 --> 01:17:15.159 what you're saying? 1508 01:17:16.279 --> 01:17:18.760 Well, I'm not saying that some of it was not paid. 1509 01:17:19.159 --> 01:17:21.119 I mean, I don't know how much she really wants 1510 01:17:21.119 --> 01:17:22.760 to need to get into it, because a lot of 1511 01:17:22.800 --> 01:17:23.960 it is a little. 1512 01:17:23.800 --> 01:17:26.000 Well, she's been on here throwing you under the bus. 1513 01:17:26.000 --> 01:17:30.640 It's probably time. She's been on here three three times. Guy. 1514 01:17:30.840 --> 01:17:33.079 I think she pretty much wants to get into every 1515 01:17:33.159 --> 01:17:34.560 nasty detail you have. 1516 01:17:35.760 --> 01:17:38.920 I mean, Linda, I'm gonna need your authorization to go 1517 01:17:38.960 --> 01:17:41.960 into every nasty detail and then we can talk about 1518 01:17:41.960 --> 01:17:42.680 the actual fact. 1519 01:17:42.800 --> 01:17:43.199 Pardon me. 1520 01:17:43.239 --> 01:17:47.279 It says payments internal. That's what it says on the invoice. 1521 01:17:48.840 --> 01:17:49.720 Okay, So how much? 1522 01:17:49.840 --> 01:17:53.640 First of all, Well, Linda, are you good with him 1523 01:17:53.640 --> 01:17:54.760 talking about everything? 1524 01:17:55.520 --> 01:17:55.840 Linda? 1525 01:17:55.920 --> 01:17:58.640 Are you good with him giving us details? 1526 01:17:59.600 --> 01:17:59.840 Yes? 1527 01:18:05.000 --> 01:18:09.399 Guy, I am guy, She said, yes, Okay, hold. 1528 01:18:09.239 --> 01:18:13.439 On one second, okay, oh, all right, without being in 1529 01:18:13.520 --> 01:18:18.880 front of a computer. That vehicle that I don't know 1530 01:18:18.920 --> 01:18:22.199 what the what what she claims she paid for? You 1531 01:18:22.199 --> 01:18:24.119 know what, I should conference in one of my staff 1532 01:18:24.119 --> 01:18:24.880 that's at an office. 1533 01:18:24.920 --> 01:18:26.920 But do you want to do that. We'll give you. 1534 01:18:27.000 --> 01:18:29.760 Hey, we'll give you time. We'll give you time to 1535 01:18:29.840 --> 01:18:31.640 do that. Let's do that, guy. 1536 01:18:31.560 --> 01:18:35.760 Well, i'm driving. I'm driving, so I'm actually hooked to 1537 01:18:35.800 --> 01:18:39.720 a trailer loading up a car that the old unit. 1538 01:18:40.680 --> 01:18:43.199 Should we address it on car Friday tomorrow or a 1539 01:18:43.199 --> 01:18:43.920 little bit later. 1540 01:18:44.600 --> 01:18:46.720 I want to know this here, Here's what I want 1541 01:18:46.760 --> 01:18:50.600 to know guy, without the details. Are you disputing first 1542 01:18:50.600 --> 01:18:53.279 of all, that the purchase price of five grand? 1543 01:18:54.880 --> 01:18:58.760 I mean, honestly, like I said, the purchase price is 1544 01:18:58.800 --> 01:19:02.600 not five grand, Tom, Okay, the vehicle. The vehicle was 1545 01:19:02.800 --> 01:19:06.560 one hundred percent sold, as is I've gone to my paperwork. 1546 01:19:06.960 --> 01:19:11.000 We have Well, we don't dispute that, okay, but how 1547 01:19:11.079 --> 01:19:13.079 much was it? How much was it? 1548 01:19:14.079 --> 01:19:17.159 I believe the purchaseise is under four thousand dollars before 1549 01:19:17.239 --> 01:19:18.720 sales tax. We don't have. 1550 01:19:18.680 --> 01:19:24.039 Dealer hands forty it was for five, okay. 1551 01:19:23.720 --> 01:19:26.279 So i'll computer. 1552 01:19:26.039 --> 01:19:29.680 But but I mean the facts that are some of 1553 01:19:29.680 --> 01:19:31.600 the facts that are being left out are the facts 1554 01:19:31.680 --> 01:19:37.359 that Linda, upon purchase took it to her own personal 1555 01:19:37.399 --> 01:19:38.960 mechanic in Idaho Springs. 1556 01:19:39.000 --> 01:19:41.479 I believe, and had it inspect it. Who gave the 1557 01:19:41.560 --> 01:19:42.960 vehicle a clean bill of health? 1558 01:19:43.560 --> 01:19:46.520 Well that that mechanic sex Now, No, they did not. 1559 01:19:47.800 --> 01:19:51.720 It doesn't matter what happened. It doesn't matter. We're not 1560 01:19:51.800 --> 01:19:55.359 even talking about I agree it was as is. Who cares, guy, 1561 01:19:55.520 --> 01:19:58.159 I don't care. It was as is. The price was 1562 01:19:58.239 --> 01:19:59.199 forty one hundred. 1563 01:19:59.279 --> 01:20:04.479 By the way, guys, ye okay, okay, she bought the car, she. 1564 01:20:04.520 --> 01:20:09.359 Did whatever, go ahead. However, many few days later, however, 1565 01:20:09.439 --> 01:20:15.319 many few days later, she called insane, it needs an engine. Yeah, 1566 01:20:17.600 --> 01:20:21.279 the vehicle is actually financed by us. So she never 1567 01:20:21.319 --> 01:20:22.640 paid forty something hundred. 1568 01:20:22.640 --> 01:20:25.600 I think she put she put twenty six hundred down. 1569 01:20:26.600 --> 01:20:28.479 Okay, twenty six down. 1570 01:20:28.399 --> 01:20:30.199 Twenty five hundred, my bad. Keep going. 1571 01:20:30.279 --> 01:20:30.399 Well. 1572 01:20:30.399 --> 01:20:34.159 The options at that time were, well, we could make 1573 01:20:34.199 --> 01:20:37.159 the repairs needed, which would be a replacement used engine. 1574 01:20:37.800 --> 01:20:40.159 You would need to pay half of that upfront, and 1575 01:20:40.199 --> 01:20:44.399 we could add half to the to the loan, or 1576 01:20:44.439 --> 01:20:48.760 you could return the vehicle. She adamantly, You. 1577 01:20:48.720 --> 01:20:50.960 Never told me I can't turn the vehicle. 1578 01:20:51.039 --> 01:20:55.199 Guy, Yes I did, Yes, I did, Linda. So she adamantly, 1579 01:20:55.600 --> 01:20:58.920 adamantly said, I can't return the vehicle. I have to 1580 01:20:58.960 --> 01:21:02.239 have a car I travel. I believe it was between 1581 01:21:02.319 --> 01:21:07.600 campgrounds or something for work. So we said, no problem, 1582 01:21:08.119 --> 01:21:11.359 bring it down, we'll have a fix. We gave we 1583 01:21:12.079 --> 01:21:14.279 will give you a car to drive for the duration 1584 01:21:14.439 --> 01:21:16.640 of the repairs, which I think took a couple of weeks. 1585 01:21:16.640 --> 01:21:18.800 We gave her a car to drive. 1586 01:21:20.239 --> 01:21:22.079 It and month you had that. 1587 01:21:22.159 --> 01:21:24.439 Let him finish, Let him finish, let him finish. 1588 01:21:24.520 --> 01:21:28.600 Really, but in four months, Linda, you had a vehicle 1589 01:21:28.640 --> 01:21:31.680 to drive. Yeah, you were never inconvenient without a vehicle. 1590 01:21:32.920 --> 01:21:35.000 No, I put her on hold, put her on hold. 1591 01:21:35.119 --> 01:21:39.119 On keep going, guy, Oh my god, just keep going. 1592 01:21:39.119 --> 01:21:40.279 We put her on hold. Go ahead. 1593 01:21:41.279 --> 01:21:44.479 So we gave her car to drive for however many 1594 01:21:44.520 --> 01:21:46.720 weeks or months it was, go ahead, and we made 1595 01:21:46.720 --> 01:21:49.159 the repair. I wasn't happy with the repair. We did 1596 01:21:49.159 --> 01:21:53.880 it again. You know, the car drove great when it. 1597 01:21:53.880 --> 01:21:54.600 Left our shop. 1598 01:21:55.079 --> 01:21:58.079 It didn't leak oil, it didn't have whatever it is, 1599 01:21:58.680 --> 01:22:00.840 you know, something wrong with the turn or whatever this 1600 01:22:00.880 --> 01:22:03.640 shop is saying. I personally drove it. We drove it 1601 01:22:03.680 --> 01:22:06.760 to I live in color Up Springs, our stores in Denver. 1602 01:22:07.079 --> 01:22:09.039 I drove it down to Color Swings and back. I 1603 01:22:09.039 --> 01:22:12.039 had my staff driving, my service manager driving, because I 1604 01:22:12.079 --> 01:22:14.319 did not want problems with it, because I knew that 1605 01:22:14.359 --> 01:22:16.039 she travels for work. 1606 01:22:16.600 --> 01:22:17.279 Okay, then what. 1607 01:22:20.479 --> 01:22:20.960 Let me think? 1608 01:22:22.319 --> 01:22:24.600 Can we got to take a break. I have no choice. 1609 01:22:25.319 --> 01:22:27.680 Guy, I really appreciate it, and we're giving you every 1610 01:22:27.680 --> 01:22:30.000 opportunity to talk about each and every detail. 1611 01:22:30.000 --> 01:22:31.159 We got more coming right up. 1612 01:22:35.079 --> 01:22:38.359 Go with a sure thing Denver's best roofer Excel Roofing 1613 01:22:38.439 --> 01:22:39.039 dot com. 1614 01:22:39.079 --> 01:22:41.119 You don't pay a cent until you're content. 1615 01:22:44.479 --> 01:22:48.039 Time for an insurance checkup free, no obligation comparison call 1616 01:22:48.119 --> 01:22:51.439 Compass Insurance paying too much your coverage at dozens of 1617 01:22:51.479 --> 01:22:54.399 insurance companies find out now three oh three seven seven 1618 01:22:54.520 --> 01:22:57.279 one help. You'll think you're his only customer when you 1619 01:22:57.359 --> 01:23:00.199 choose Frank durand the real estate Man dot com to 1620 01:23:00.199 --> 01:23:02.560 your home with Remax Alliance three. 1621 01:23:02.520 --> 01:23:04.640 Oh three nine two zero sixteen twenty two. 1622 01:23:06.479 --> 01:23:10.279 All right, So we're discussing this deal with the Springs 1623 01:23:10.279 --> 01:23:13.399 Automotive Group with the owner guy, and he said that 1624 01:23:14.560 --> 01:23:18.159 Linda spent about forty one hundred on the car, but 1625 01:23:18.279 --> 01:23:20.600 only put twenty five hundred down and then we're going 1626 01:23:20.680 --> 01:23:23.039 to make payments and he had to add to that 1627 01:23:24.239 --> 01:23:27.359 part of the replacement engine. And then she was going 1628 01:23:27.439 --> 01:23:30.079 to pay cash for part of the replacement engine, but 1629 01:23:30.199 --> 01:23:32.960 she got a loaner to use the whole time and 1630 01:23:33.039 --> 01:23:35.119 then replace the engine. 1631 01:23:35.680 --> 01:23:37.039 And that's where we left off. 1632 01:23:37.840 --> 01:23:42.479 So what we're trying to figure out is do they 1633 01:23:42.560 --> 01:23:45.680 owe her anything because she took that car with that 1634 01:23:45.720 --> 01:23:50.439 replacement engine to North Dakota and broke down, and the 1635 01:23:50.479 --> 01:23:55.399 mechanic up there says the installation of that engine was deplorable. 1636 01:23:56.119 --> 01:24:00.039 He said it not only was a bad engine, but 1637 01:24:00.199 --> 01:24:04.960 it caused further damage to accessories to the turbo and 1638 01:24:05.199 --> 01:24:07.920 is costing her an additional twenty seven hundred. 1639 01:24:08.600 --> 01:24:10.319 A guy, you can continue. 1640 01:24:10.399 --> 01:24:13.039 You said you tested the car out and it was 1641 01:24:13.079 --> 01:24:13.800 in good shape. 1642 01:24:13.840 --> 01:24:17.720 Go ahead, Oh well, I think the I mean, yeah, 1643 01:24:17.760 --> 01:24:19.760 we did. We put I want to say, hundreds of 1644 01:24:19.760 --> 01:24:23.079 miles two three hundred miles on the vehicle upon installation 1645 01:24:23.520 --> 01:24:26.399 and a drill find And honestly, I don't I don't 1646 01:24:26.399 --> 01:24:30.279 know what day she left for her trip after picking 1647 01:24:30.279 --> 01:24:34.920 it up, but I mean, I guess the fact is 1648 01:24:35.039 --> 01:24:38.319 we made the repair, and I believe the warranty, if 1649 01:24:38.359 --> 01:24:44.079 I'm remembering correctly, was a ninety day parts and thirty 1650 01:24:44.199 --> 01:24:47.800 day labor. I believe, And you know, I would have 1651 01:24:47.840 --> 01:24:51.560 to get some clarification on her documents that I have not. 1652 01:24:51.680 --> 01:24:54.439 Seen more right, And you guys, and you guys, whoever 1653 01:24:54.479 --> 01:24:59.960 your warranty company has sent another engine to North Dakota. 1654 01:24:59.680 --> 01:25:04.119 No one's disputing that she was willing. She was willing to. 1655 01:25:04.039 --> 01:25:08.039 Pay even the labor to put that second engine in, 1656 01:25:08.680 --> 01:25:13.039 which was eighteen hundred. What she thought was unfair is 1657 01:25:13.079 --> 01:25:17.159 that there was an additional twenty seven hundred in damages 1658 01:25:17.279 --> 01:25:18.880 done by the previous engine. 1659 01:25:20.199 --> 01:25:22.560 Yeah, I don't think those are facts. I mean to 1660 01:25:22.640 --> 01:25:26.039 be one hundred percent honest. Since Linda requested that I 1661 01:25:26.039 --> 01:25:28.560 get into all the details, she ever made a payment 1662 01:25:28.600 --> 01:25:32.079 to us since May the fourth, so she's currently ninety 1663 01:25:32.159 --> 01:25:35.199 days delinquent and the vehicle's out for repossession. I don't 1664 01:25:35.239 --> 01:25:38.319 think she was ever intending to pay a dollar. According 1665 01:25:38.359 --> 01:25:41.840 to the conversations I had when she threatened to own 1666 01:25:41.840 --> 01:25:45.479 the Springs Automotive Group and I would be working for her. 1667 01:25:48.239 --> 01:25:51.399 Yeah, butN okay, guy, I am all frustration, man and 1668 01:25:51.960 --> 01:25:54.960 the guy. But you understand the reason she wasn't making 1669 01:25:55.039 --> 01:25:57.399 payments is because she didn't have a running car. I 1670 01:25:57.520 --> 01:26:00.880 get it, but I you're right if she's linquent and 1671 01:26:00.880 --> 01:26:04.560 it's out for repossession. The thing is, this woman just 1672 01:26:04.640 --> 01:26:07.760 spent money to get another engine put in her car 1673 01:26:07.920 --> 01:26:10.159 or was billed. I don't know if she actually paid it. 1674 01:26:10.399 --> 01:26:12.319 I don't know if she has any money to pay. 1675 01:26:12.560 --> 01:26:14.520 To be honest with you, I just want to bring 1676 01:26:14.560 --> 01:26:19.840 her up for a second. Linda, listen, go ahead, go ahead, guy. 1677 01:26:21.039 --> 01:26:24.079 Well, I mean the point of it is is if 1678 01:26:25.239 --> 01:26:30.159 if she was owed something, we would do it. And 1679 01:26:30.359 --> 01:26:33.319 we've been doing this for seventeen years. 1680 01:26:33.520 --> 01:26:34.680 You know the. 1681 01:26:36.600 --> 01:26:40.800 Facts are, and I believe Linda will tell you that. 1682 01:26:41.720 --> 01:26:44.079 You know, there's a lot of unknowns that are not 1683 01:26:44.119 --> 01:26:44.840 being told here. 1684 01:26:44.960 --> 01:26:48.479 So I mean, well, why aren't they being told? 1685 01:26:48.479 --> 01:26:51.000 Why aren't they being told? Guy? Get tell them? What 1686 01:26:51.079 --> 01:26:52.119 are the unknown sir? 1687 01:26:52.560 --> 01:26:55.399 Ask her like, what has she paid and what hasn't 1688 01:26:55.399 --> 01:26:55.840 she paid? 1689 01:26:55.880 --> 01:27:00.800 And what we're taking you at your words. She hasn't 1690 01:27:00.840 --> 01:27:03.640 paid in three or four months. Okay, we get it. 1691 01:27:03.760 --> 01:27:07.880 She put twenty five hundred down and she's feeling you're okay, 1692 01:27:07.920 --> 01:27:11.279 so she owes you money. But do you guys feel 1693 01:27:11.319 --> 01:27:14.640 any responsibility for the twenty seven hundred dollars in damages 1694 01:27:14.680 --> 01:27:17.920 that this mechanic said that the previous engine did to 1695 01:27:17.960 --> 01:27:18.800 the accessories? 1696 01:27:20.920 --> 01:27:23.359 Well, I mean it's not at our service facility, so 1697 01:27:23.439 --> 01:27:25.520 it's hard for me to know exactly what it is. 1698 01:27:25.560 --> 01:27:28.359 But I do find it hard to believe that installing 1699 01:27:28.359 --> 01:27:32.800 a youth engine could cause an additional twenty seven hundred 1700 01:27:32.800 --> 01:27:36.199 dollars worth of damage. Like, I just don't know how that, okay, 1701 01:27:37.359 --> 01:27:39.560 even possible. I mean, we've been doing this a long time. 1702 01:27:39.600 --> 01:27:43.439 We have ASC certified technicians, like you know, it's just 1703 01:27:43.840 --> 01:27:44.560 and guy. 1704 01:27:45.279 --> 01:27:45.520 Guy. 1705 01:27:45.640 --> 01:27:47.880 I can't vouch for the guy up there. I mean 1706 01:27:47.960 --> 01:27:49.960 that's what he told us. He sounded like a pretty 1707 01:27:50.000 --> 01:27:50.600 straight guy. 1708 01:27:51.600 --> 01:27:53.199 But I can't vouch for him either. 1709 01:27:53.319 --> 01:27:56.239 You know he did he did say he took photos, 1710 01:27:56.239 --> 01:27:58.560 and we have some of them. Would you be let 1711 01:27:58.560 --> 01:28:00.479 me ask you this, would you be willing to look. 1712 01:28:00.359 --> 01:28:03.760 Into what he did? Well, it's in a different state. 1713 01:28:04.399 --> 01:28:08.760 I'm talking about via photos and conversations. In fact, Guy, this, 1714 01:28:08.760 --> 01:28:11.279 this mechanic said he would be happy to talk to 1715 01:28:11.359 --> 01:28:14.720 any one of your technicians to explain what happened. 1716 01:28:16.119 --> 01:28:18.399 I would definitely put him. I would talk to him, 1717 01:28:18.520 --> 01:28:20.199 or I would put him in touch with other people. 1718 01:28:20.279 --> 01:28:23.800 I'm not mechanically inclined, so he could tell me that, 1719 01:28:24.159 --> 01:28:26.279 you know, this bolt broke or whatever it is, and 1720 01:28:26.319 --> 01:28:29.880 I don't know that I would know exactly if that's I. 1721 01:28:29.800 --> 01:28:32.560 Think that's a good start, but I want to readdress 1722 01:28:32.640 --> 01:28:33.159 one thing. 1723 01:28:33.239 --> 01:28:35.600 Guy. You know, there still is this fact. 1724 01:28:35.640 --> 01:28:38.560 I understand you sold it as is, but you guys 1725 01:28:38.600 --> 01:28:42.000 sold a car that the entire engine needed to be 1726 01:28:42.119 --> 01:28:45.800 replaced in three days, and it's been a living nightmare 1727 01:28:45.880 --> 01:28:47.000 for this woman since. 1728 01:28:49.279 --> 01:28:49.600 Well. 1729 01:28:49.720 --> 01:28:52.000 I don't know about the three days. I do know 1730 01:28:52.079 --> 01:28:55.359 that she took it immediately from our service department, as 1731 01:28:55.439 --> 01:28:59.920 recommended by us, to a service facility to have it inspected, 1732 01:29:00.119 --> 01:29:02.479 and at that point we gave her the option of 1733 01:29:02.560 --> 01:29:04.279 returning the vehicle upon inspection. 1734 01:29:04.960 --> 01:29:10.119 Linda, Linda, do you recall being able to return that car? 1735 01:29:10.279 --> 01:29:14.279 Linda, No, no, no, no, Here's what Tom. 1736 01:29:14.319 --> 01:29:17.319 Hold on, Linda, Tom, here's what Guy just said, and guy, 1737 01:29:17.399 --> 01:29:20.840 correct me if I'm wrong. Before she signed the paperwork 1738 01:29:20.880 --> 01:29:23.880 and purchased it, she took it to a mechanic to 1739 01:29:23.960 --> 01:29:24.600 look at it. 1740 01:29:24.960 --> 01:29:28.680 Then she bought it. No, he didn't say that. They 1741 01:29:28.680 --> 01:29:30.039 didn't say that she. 1742 01:29:30.079 --> 01:29:31.239 Did that afterwards. 1743 01:29:31.680 --> 01:29:32.760 Yeah, he bought the. 1744 01:29:32.800 --> 01:29:35.560 Vehicle late at night one night, and she lives, I 1745 01:29:35.640 --> 01:29:39.800 believe in I'm the host Springs area. And so the 1746 01:29:39.840 --> 01:29:42.119 next day she was to take it to her mechanic 1747 01:29:42.239 --> 01:29:44.199 to get inspected, and I believe she did that. 1748 01:29:44.680 --> 01:29:46.920 And then you gave her the option if she didn't 1749 01:29:46.920 --> 01:29:48.279 want to keep it to bring it back. 1750 01:29:48.319 --> 01:29:48.640 I did. 1751 01:29:49.199 --> 01:29:49.560 I did. 1752 01:29:50.920 --> 01:29:51.840 No. 1753 01:29:51.840 --> 01:29:54.520 No, I have a friend that came in with me 1754 01:29:56.159 --> 01:30:01.199 to discuss this. He's from Pueblo, and I was never 1755 01:30:01.560 --> 01:30:05.399 given the option to return the car. I would have 1756 01:30:05.520 --> 01:30:09.439 done that in a New York minute. 1757 01:30:10.720 --> 01:30:15.720 Well, Linda, I'm going to tell you that right now, 1758 01:30:16.960 --> 01:30:17.880 you're in a bad way. 1759 01:30:17.960 --> 01:30:21.680 Okay, Unfortunately you're on the hook for all of this, 1760 01:30:21.960 --> 01:30:24.399 and he's got a sale to you. 1761 01:30:25.159 --> 01:30:25.600 Is it? 1762 01:30:25.640 --> 01:30:28.680 Is it a good deal? No, it's not a good deal. 1763 01:30:29.119 --> 01:30:32.800 I mean it's terrible. But how much money, Linda, I 1764 01:30:32.840 --> 01:30:37.199 want to know this, no exaggeration. Are you actually out 1765 01:30:37.239 --> 01:30:40.840 of pocket right now. I mean out of pocket, not 1766 01:30:41.000 --> 01:30:48.279 what you owe. What are you out of pocket? 1767 01:30:47.920 --> 01:30:50.159 That's a hard question, Tom. 1768 01:30:50.039 --> 01:30:51.800 Because no it's not. 1769 01:30:52.039 --> 01:30:54.880 It's not a hard question at all. How much did 1770 01:30:54.960 --> 01:30:57.159 you put down on the car? How much payment? How 1771 01:30:57.159 --> 01:31:00.479 many payments have you made? What are you out on 1772 01:31:01.119 --> 01:31:04.600 this car? It's called math? How much are you out? 1773 01:31:05.800 --> 01:31:08.640 The selleive you did not. 1774 01:31:08.760 --> 01:31:11.840 Pay forty nine? You put twenty five hundred down? How 1775 01:31:11.920 --> 01:31:15.720 much cash are you out of pocket? 1776 01:31:17.000 --> 01:31:19.159 Okay, I financed the balance. 1777 01:31:19.600 --> 01:31:21.520 I'm not asking what you financed. 1778 01:31:21.560 --> 01:31:26.520 I am asking you how much are you out of cash? 1779 01:31:26.880 --> 01:31:30.359 Out of pocket invested. 1780 01:31:29.880 --> 01:31:35.600 In this car? Right now? Let's let her add it 1781 01:31:35.680 --> 01:31:38.680 up over the break. We got a break, Linda. 1782 01:31:39.119 --> 01:31:41.159 That's got you got to give me an answer, because 1783 01:31:41.199 --> 01:31:43.279 I have a strategy you're not going to like, but 1784 01:31:43.359 --> 01:31:46.399 it's the only option you have. I want to know 1785 01:31:46.439 --> 01:31:50.520 how much money you're out in cash, in actual cash, 1786 01:31:50.920 --> 01:31:55.560 not in promisory notes, not in loans, not in repair bills, 1787 01:31:55.920 --> 01:32:00.359 in cash, and I will have an option for you 1788 01:32:00.399 --> 01:32:01.319 to get out of it. 1789 01:32:01.479 --> 01:32:02.079 Coming up. 1790 01:32:07.680 --> 01:32:10.960 Go with a sure thing Denver's Best roofer Excel roofing 1791 01:32:11.039 --> 01:32:13.720 dot com. You don't pay a cent until you're content. 1792 01:32:17.079 --> 01:32:20.199 Time for an insurance checkup free, no obligation. In comparison, 1793 01:32:20.399 --> 01:32:23.960 call Compass Insurance paying too much your coverage at dozens 1794 01:32:23.960 --> 01:32:26.680 of insurance companies find out now three o three seven 1795 01:32:26.720 --> 01:32:29.039 to seven to one help. You'll think you're his only 1796 01:32:29.159 --> 01:32:31.600 customer when you choose Frank durand the real estate man 1797 01:32:31.680 --> 01:32:35.119 dot com to list your home with Remax Alliance three 1798 01:32:35.279 --> 01:32:40.960 three nine two zero sixteen twenty two. YouTube morons, You 1799 01:32:41.000 --> 01:32:44.319 don't You shouldn't be nicked just because you disagree with Mark. 1800 01:32:44.439 --> 01:32:48.479 I'm totally against it. Mark sounds like Zuckerberg now or 1801 01:32:48.640 --> 01:32:54.880 uh Elon Musk or all these other tech techies. So 1802 01:32:56.079 --> 01:32:58.640 no one should be put in time out unless they 1803 01:32:58.680 --> 01:33:02.520 see something bad about let's. 1804 01:33:02.319 --> 01:33:06.119 See our listeners should know you're talking about our youtubbs. 1805 01:33:06.720 --> 01:33:09.159 Yeah, I'm talking about comments. 1806 01:33:09.159 --> 01:33:11.840 Mark puts people, He kicks them offeet if it doesn't 1807 01:33:11.880 --> 01:33:12.479 like what they. 1808 01:33:12.319 --> 01:33:15.159 Say, even if they say something nice about him. Tom, 1809 01:33:15.359 --> 01:33:16.600 that's just like being a youth. 1810 01:33:16.760 --> 01:33:20.760 That's like being a social a social media nazi. 1811 01:33:21.760 --> 01:33:24.960 Anyway, here's what I need to tell. 1812 01:33:25.000 --> 01:33:26.600 I really want to talk to Linda and help her, 1813 01:33:26.680 --> 01:33:28.680 but I don't want to keep going back and forth, 1814 01:33:28.760 --> 01:33:30.199 because really, honest to. 1815 01:33:30.159 --> 01:33:32.960 God, there is really only one way out of this. 1816 01:33:33.159 --> 01:33:35.439 There really is, and I hate to put it this way, 1817 01:33:35.479 --> 01:33:37.800 but there is only one way out of this. But 1818 01:33:37.880 --> 01:33:41.439 I need to know how much Linda has actually paid, 1819 01:33:41.840 --> 01:33:45.239 not what she owes and not what she has builled. 1820 01:33:45.680 --> 01:33:49.520 How much have you actually paid with down payment on 1821 01:33:49.560 --> 01:33:52.479 the car or any maintenance on this car. I'm not 1822 01:33:52.600 --> 01:33:55.079 counting traveling to North Dakota that you would have to 1823 01:33:55.119 --> 01:33:58.920 do anyway. I'm not talking about gas. I'm talking about 1824 01:34:00.079 --> 01:34:01.640 this car. How much have you paid? 1825 01:34:02.960 --> 01:34:05.840 I'm out of pocket right now? Ninety one hundred. 1826 01:34:06.640 --> 01:34:09.960 No you're not, and no you're not. You have not paid. 1827 01:34:10.039 --> 01:34:12.640 Okay, delineate that for me. Tell me, tell me what 1828 01:34:12.680 --> 01:34:13.119 you've spent. 1829 01:34:13.439 --> 01:34:18.840 Go ahead, Okay, I put twenty five hundred down, got it? 1830 01:34:18.880 --> 01:34:24.319 I made I made four payments of three hundred, so 1831 01:34:24.399 --> 01:34:28.600 that's thirty seven hundred. I skill ow them two payments. 1832 01:34:28.760 --> 01:34:31.880 I'm not asking you what you owe. I am asking 1833 01:34:31.920 --> 01:34:36.439 you out of pocket. You have not spent nine thousand, 1834 01:34:36.800 --> 01:34:44.079 one hundred dollars. How much have you spent on this car? 1835 01:34:45.840 --> 01:34:48.399 I'm telling you it's nine hundred dollars. 1836 01:34:48.439 --> 01:34:51.680 Okay, Okay, keep going then you got to thirty seven hundred, 1837 01:34:51.880 --> 01:34:52.840 which I'll grant you. 1838 01:34:52.840 --> 01:34:55.680 You made three payments plus the down payment. What else? 1839 01:34:57.359 --> 01:34:59.800 Then the forty eight hundred for the engine? 1840 01:35:00.119 --> 01:35:01.159 You didn't pay that yet? 1841 01:35:03.079 --> 01:35:03.319 Yes? 1842 01:35:03.359 --> 01:35:06.479 I did? Oh you did, he said you. 1843 01:35:06.600 --> 01:35:09.800 Okay, forty one hundred, Go ahead, okay, forty one hundred, 1844 01:35:10.479 --> 01:35:11.680 thirty seven hundred. 1845 01:35:11.520 --> 01:35:12.079 Forty. 1846 01:35:13.479 --> 01:35:16.600 You you actually paid in full that forty one hundred, right, 1847 01:35:18.119 --> 01:35:21.800 the forty eight The forty eight hundred, I thought, he said, 1848 01:35:21.840 --> 01:35:23.960 you put some of that on a loan. 1849 01:35:24.159 --> 01:35:28.039 He said, she paid fifty percent, and then fifty percent 1850 01:35:28.199 --> 01:35:29.840 was tacked down to the in house loan. 1851 01:35:30.199 --> 01:35:32.840 Bring up guy again, guy, did she pay one hundred 1852 01:35:32.840 --> 01:35:33.960 percent for that engine? 1853 01:35:35.560 --> 01:35:35.640 No? 1854 01:35:35.760 --> 01:35:39.640 Am I on the air? Yes, No, I actually have 1855 01:35:39.800 --> 01:35:43.239 my staff added up exactly what we have collected, and 1856 01:35:43.319 --> 01:35:45.520 I can delineate each. 1857 01:35:45.520 --> 01:35:48.359 Receip Go ahead, go ahead, and tell me guy, go ahead. 1858 01:35:48.560 --> 01:35:52.720 The total that we have collected is four thousand, seven 1859 01:35:52.800 --> 01:35:56.640 hundred seventy nine dollars and ninety four cents, and I 1860 01:35:56.680 --> 01:35:58.479 can go through each one of those teaments. 1861 01:35:58.479 --> 01:35:59.960 Go ahead, go ahead, go through it. 1862 01:36:00.039 --> 01:36:04.560 Go here right okay, quickly fire okay. So twenty five 1863 01:36:04.640 --> 01:36:07.079 hundred was collected on Mark. 1864 01:36:07.199 --> 01:36:09.720 Now, you don't have to give me details. Don't give 1865 01:36:09.720 --> 01:36:11.399 me details. Twenty five hundred down? 1866 01:36:11.439 --> 01:36:11.800 What else? 1867 01:36:13.000 --> 01:36:17.880 Six hundred dollars cash upon repair of the vehicle on 1868 01:36:18.039 --> 01:36:20.560 a go ahead? Now six hundred tour. 1869 01:36:20.680 --> 01:36:23.920 Again, you don't have to go into details. Please keep going. 1870 01:36:24.039 --> 01:36:28.960 Eight hundred dollars on April to third on a credit card, okay. 1871 01:36:29.279 --> 01:36:34.680 One one hundred dollars on April. The third car payment 1872 01:36:34.880 --> 01:36:40.560 April fifth, two eighty nine ninety seven, okay, a short 1873 01:36:40.600 --> 01:36:43.800 car payment for two hundred dollars on April to fifth. 1874 01:36:44.079 --> 01:36:44.479 Okay. 1875 01:36:44.520 --> 01:36:47.039 So if you take all that money you said you collected, 1876 01:36:47.680 --> 01:36:51.359 and then you add to it the money okay. So Linda, 1877 01:36:51.600 --> 01:36:53.840 he's coming up with about four grand. Where are you 1878 01:36:53.880 --> 01:36:54.359 getting the. 1879 01:36:54.319 --> 01:36:54.800 Rest of that? 1880 01:36:56.640 --> 01:36:57.359 This should be good. 1881 01:36:57.760 --> 01:37:01.680 He did he did not. He did not pay for 1882 01:37:01.760 --> 01:37:04.039 half of that engine. And add it on, I have 1883 01:37:04.159 --> 01:37:05.640 no paperwork? Whatsoever? 1884 01:37:06.359 --> 01:37:08.399 Did you pay it? Did you pay it? Linda? 1885 01:37:09.279 --> 01:37:12.359 Oh? Yeah, well how'd you pay it? 1886 01:37:12.640 --> 01:37:14.760 How'd you just need to get receipts from her? At 1887 01:37:14.880 --> 01:37:15.680 this point? Something? 1888 01:37:15.760 --> 01:37:17.560 No, I'm not going to do it because her numbers 1889 01:37:17.600 --> 01:37:20.439 aren't making sense. When math doesn't make sense, people don't 1890 01:37:20.439 --> 01:37:22.199 make sense. Here's what I'm going to tell you to 1891 01:37:22.239 --> 01:37:25.680 do Linda. Okay, I'm serious. Now leave the car where 1892 01:37:25.680 --> 01:37:27.560 it is in North Dakota. That guy is going to 1893 01:37:27.560 --> 01:37:30.079 put a mechanics lean on it and sell it because 1894 01:37:30.079 --> 01:37:32.319 there's no way that Springs Automotive Group who is going 1895 01:37:32.359 --> 01:37:34.520 to retrieve that car. It's not worth it to them, 1896 01:37:34.560 --> 01:37:37.079 not even to repossess it. That guy up there will 1897 01:37:37.119 --> 01:37:39.000 get paid, but you have to tell him you're not 1898 01:37:39.000 --> 01:37:41.600 going to pay it. Then these guys that Springs are 1899 01:37:41.600 --> 01:37:43.880 going to come after you for the balance of the loan. 1900 01:37:44.199 --> 01:37:45.199 You need to declare. 1901 01:37:45.720 --> 01:37:48.039 Listen, Linda, I'm telling you the truth. You need to 1902 01:37:48.039 --> 01:37:50.840 declare a bankruptcy. There is no way out of no no, no. 1903 01:37:50.960 --> 01:37:52.159 Guy was saying something. 1904 01:37:52.680 --> 01:37:54.880 Go ahead, guy Tom. 1905 01:37:55.880 --> 01:37:58.560 I will you know what after all of this, I'm 1906 01:37:58.600 --> 01:38:01.439 not coming after the DEFIICI and see balanced. I mean 1907 01:38:01.680 --> 01:38:04.640 you know, I mean, like you said, I don't. I 1908 01:38:04.680 --> 01:38:07.000 feel like we did everything that we told Linda we 1909 01:38:07.000 --> 01:38:09.960 were going to do. Plus we went above and beyond 1910 01:38:10.119 --> 01:38:12.960 and she was never inconvenience other than having to come 1911 01:38:13.000 --> 01:38:15.840 down and pick up a different loaner car. 1912 01:38:16.800 --> 01:38:18.920 Well, if he's not, that's all I can ask of them. 1913 01:38:18.960 --> 01:38:20.159 If they're not going to come after. 1914 01:38:20.000 --> 01:38:23.079 Any more money, and you're paid in full, Linda, then 1915 01:38:23.119 --> 01:38:24.319 what you need to do. 1916 01:38:24.640 --> 01:38:27.800 Is either do a bankruptcy or take that car. 1917 01:38:27.680 --> 01:38:29.880 And pay the guy up in North Dakota. We we 1918 01:38:30.000 --> 01:38:32.800 really can't spend any more time on this, Linda. I'm sorry. 1919 01:38:33.039 --> 01:38:36.199 We've done the best we can, but you're not completely straight, 1920 01:38:36.479 --> 01:38:39.800 and you've also made every single mistake you can make. Now, 1921 01:38:39.800 --> 01:38:43.159 I'm not saying that you were one in the wrong, 1922 01:38:43.399 --> 01:38:47.840 but this guy said, look, I'm gonna walk away. Just 1923 01:38:47.840 --> 01:38:48.880 just good luck to her. 1924 01:38:49.000 --> 01:38:51.079 We're we're done with this. We have more coming up. 1925 01:38:56.439 --> 01:38:59.680 Go with a sure thing Denver's best roofer Excel Roofing 1926 01:38:59.720 --> 01:38:59.960 dot com. 1927 01:39:00.439 --> 01:39:02.439 You don't pay a cent until you're content. 1928 01:39:05.840 --> 01:39:09.000 Time for an insurance check up free no obligation comparison 1929 01:39:09.119 --> 01:39:12.720 call Compass Insurance paying too much your coverage at dozens 1930 01:39:12.720 --> 01:39:15.439 of insurance companies find out now three oh three seven 1931 01:39:15.560 --> 01:39:18.359 seven to one help. You'll think you're his only customer 1932 01:39:18.399 --> 01:39:20.640 when you choose Frank durand the Real estate Man dot 1933 01:39:20.680 --> 01:39:23.960 com to list your home with Remax Alliance three oh 1934 01:39:24.039 --> 01:39:26.000 three nine two zero sixteen twenty two. 1935 01:39:28.000 --> 01:39:29.119 Hi, I'm Tom Martino. 1936 01:39:29.279 --> 01:39:31.479 Okay, so I want to go back to Guy, the 1937 01:39:31.520 --> 01:39:34.359 owner of Springs Automotive Group. 1938 01:39:35.079 --> 01:39:37.640 Go ahead, Guy, go ahead. 1939 01:39:38.399 --> 01:39:42.199 Well, I was just uh, I was just thinking, like 1940 01:39:42.239 --> 01:39:45.560 you said, you know, how how does this steal end? 1941 01:39:45.560 --> 01:39:48.640 And is there anything we can do? You know, we 1942 01:39:49.079 --> 01:39:52.479 definitely are not going to uh pick up the vehicle. 1943 01:39:53.600 --> 01:39:56.520 The least I thought I could do is uh, you know, 1944 01:39:56.640 --> 01:39:59.920 not go after any collections or you know, anything like that. 1945 01:40:00.039 --> 01:40:03.359 She doesn't need to file bankruptcy because of a thirty 1946 01:40:03.560 --> 01:40:10.079 five hundred dollars ballance, too, I think is what's due. 1947 01:40:08.399 --> 01:40:11.159 And that's and that more than makes up for the 1948 01:40:12.239 --> 01:40:16.079 so called damage. Even if that the first installer did damage, 1949 01:40:16.079 --> 01:40:18.000 it more than makes up for that. That's all I 1950 01:40:18.000 --> 01:40:20.479 would have ever asked, and I thank you. 1951 01:40:21.520 --> 01:40:25.399 I'd like to go one further because for two reasons. 1952 01:40:25.399 --> 01:40:28.199 One because we've been doing this a long time, almost 1953 01:40:28.199 --> 01:40:31.119 seventeen years. I mean we have I think over three 1954 01:40:31.159 --> 01:40:33.680 thousand reviews and a four point nine rating. I mean, 1955 01:40:33.680 --> 01:40:38.119 it's definitely not our intention, like I believe one of your. 1956 01:40:38.199 --> 01:40:40.399 Okay, so go ahead in the interest of time, because 1957 01:40:40.399 --> 01:40:42.079 I want you to get it in before the end 1958 01:40:42.119 --> 01:40:42.520 of the hour. 1959 01:40:42.560 --> 01:40:43.000 Go ahead. 1960 01:40:43.279 --> 01:40:45.039 Well, I know, but we have plenty of time to 1961 01:40:45.319 --> 01:40:47.520 talk bad about Springs Automotor Trove, So I'd just like 1962 01:40:47.560 --> 01:40:48.680 to talk good for a second. 1963 01:40:48.680 --> 01:40:50.479 And what I'd like, Yeah, and that's what I'm trying 1964 01:40:50.479 --> 01:40:51.960 to get you in before the end of the hour. 1965 01:40:52.800 --> 01:40:55.039 I'd like to give Linda the title to the car 1966 01:40:55.159 --> 01:40:58.439 so that if she can negotiate selling it in Nebraska 1967 01:40:58.560 --> 01:41:00.000 or North Dakota or wherever it is. 1968 01:41:00.520 --> 01:41:02.359 Oh wow, I to recuce. 1969 01:41:02.079 --> 01:41:05.159 Some of the money, you know, because there's no sense 1970 01:41:05.199 --> 01:41:08.800 in the mechanic selling that car for I do at 1971 01:41:08.840 --> 01:41:11.520 all thousand and two, three thousand whatever. It's worse with 1972 01:41:11.560 --> 01:41:13.960 a new engine sitting right there next to it or 1973 01:41:14.000 --> 01:41:15.720 a used engine. 1974 01:41:17.079 --> 01:41:21.119 So I think that's wonderful. I really think that's wonderful. 1975 01:41:21.479 --> 01:41:22.680 And I do appreciate it. 1976 01:41:22.720 --> 01:41:23.159 I really do. 1977 01:41:23.199 --> 01:41:27.159 And I want to apologize for anything I said about about. 1978 01:41:26.880 --> 01:41:28.000 You guys, because. 1979 01:41:27.760 --> 01:41:30.159 You're right, there was way more of the story Springs 1980 01:41:30.199 --> 01:41:30.880 Automotive Drift. 1981 01:41:30.920 --> 01:41:33.079 Thank you. I really do appreciate it, guy. 1982 01:41:33.159 --> 01:41:35.199 And I'll make a note of that to mention it 1983 01:41:35.279 --> 01:41:37.800 more than one since we brought this caller up a 1984 01:41:37.840 --> 01:41:41.319 few times. Okay, you have my word on that one. 1985 01:41:41.640 --> 01:41:45.039 And again I want to take Mike as a comment 1986 01:41:45.079 --> 01:41:46.199 on how I handled it. 1987 01:41:46.600 --> 01:41:47.800 Oh, he might hung up, okay. 1988 01:41:48.039 --> 01:41:50.600 Three oh three seven one three talks seven one three 1989 01:41:50.680 --> 01:41:55.319 eight two five five. Again the guy came through. Look, 1990 01:41:55.439 --> 01:41:59.520 she made mistakes. There's a cost to that. So we're 1991 01:41:59.560 --> 01:42:02.520 just gonna have to call this good. Three oh three 1992 01:42:03.239 --> 01:42:06.680 seven one three eight two five five. 1993 01:42:08.199 --> 01:42:10.000 Are we are we out? Oh? 1994 01:42:10.079 --> 01:42:11.880 No, we're going out right now. I was wondering because 1995 01:42:11.920 --> 01:42:14.000 I was looking at the clock and I might have 1996 01:42:14.199 --> 01:42:17.760 been uh miss timed here a little. Okay, so uh 1997 01:42:17.920 --> 01:42:20.039 get your calls in for the next hour. We got 1998 01:42:20.039 --> 01:42:22.840 Brad O'Brien with US O'Brien Legal Services. If you need 1999 01:42:22.880 --> 01:42:38.119 help or information on real estate issues, that's olslaw dot com. 2000 01:42:38.279 --> 01:42:41.560 Go with a sure thing Denver's best roofer Excel Roofing 2001 01:42:41.640 --> 01:42:42.239 dot com. 2002 01:42:42.279 --> 01:42:44.319 You don't pay a cent until you're content. 2003 01:42:47.680 --> 01:42:50.880 Time for an insurance check up, free no obligation comparison 2004 01:42:51.000 --> 01:42:54.560 call Compass Insurance paying too much your coverage at dozens 2005 01:42:54.560 --> 01:42:57.279 of insurance companies find out now three oh three seven 2006 01:42:57.399 --> 01:43:00.000 seven to one help. You'll think you're his only custom 2007 01:43:00.279 --> 01:43:02.520 when you choose Frank durand the real estate Man dot 2008 01:43:02.520 --> 01:43:05.840 com to list your home with Remax alliance three all 2009 01:43:05.880 --> 01:43:08.439 three nine two zero sixteen twenty two. 2010 01:43:08.640 --> 01:43:14.159 Yeah, ripped up. 2011 01:43:15.600 --> 01:43:18.640 New need advice, So you don't have. 2012 01:43:20.880 --> 01:43:23.239 Come running. Just as fast as we can. 2013 01:43:24.119 --> 01:43:28.520 Show Shooter's gonna help come man. 2014 01:43:28.000 --> 01:43:30.199 Dix is the Troubleshooter Show. 2015 01:43:30.840 --> 01:43:35.720 Now, Tom Martino, Hi, Tom Martino here, Welcome to the show. 2016 01:43:35.840 --> 01:43:38.960 Three oh three seven one three Tom three oh three 2017 01:43:39.000 --> 01:43:42.119 seven one three eight two five five. We are here 2018 01:43:42.159 --> 01:43:45.239 to help you solve problems, answer questions, take complaints, and 2019 01:43:45.279 --> 01:43:49.439 make your life a little easier. And uh man, we're 2020 01:43:49.439 --> 01:43:51.439 trying to do everything we can. Now I'm gonna go 2021 01:43:51.520 --> 01:43:54.119 back to Betty and I'm so sorry we had to 2022 01:43:54.159 --> 01:43:54.640 delay that. 2023 01:43:54.680 --> 01:43:58.319 We had this problem with the used. 2024 01:43:58.119 --> 01:44:03.000 Car purchase that we tried to get through. And Betty 2025 01:44:03.279 --> 01:44:07.720 said that let me where she left off. She has 2026 01:44:07.920 --> 01:44:13.960 two sons fourteen and fifteen, with mental health issues, and 2027 01:44:14.039 --> 01:44:15.920 go ahead, I'm sorry, Betty, go ahead. 2028 01:44:15.960 --> 01:44:16.640 What's going on? 2029 01:44:18.880 --> 01:44:19.039 So? 2030 01:44:19.680 --> 01:44:23.239 Like I said, I've been trying for years and years 2031 01:44:23.279 --> 01:44:25.680 to try to get my son help. 2032 01:44:27.439 --> 01:44:31.840 Try to get help. Do you have health insurance? Are 2033 01:44:31.920 --> 01:44:34.720 you on Medicare? Are you on Medicaid? Are you on 2034 01:44:35.079 --> 01:44:37.399 tell me what's going on with that? Do you have insurance? 2035 01:44:37.439 --> 01:44:38.039 Of any kind. 2036 01:44:39.600 --> 01:44:40.960 I do have insurance. 2037 01:44:43.119 --> 01:44:45.640 Part of it is, like I said, there's an age 2038 01:44:45.680 --> 01:44:50.239 thing that usually symptoms don't show up until you know, 2039 01:44:50.479 --> 01:44:51.560 closer to eighteen. 2040 01:44:52.159 --> 01:44:54.640 So are you telling me that you were denied help 2041 01:44:54.680 --> 01:44:55.560 for these boys? 2042 01:44:57.199 --> 01:45:04.359 Well, essentially, yes, I have been trying. And then the also, 2043 01:45:05.319 --> 01:45:09.600 once you are fifteen, you get to make your decisions 2044 01:45:10.079 --> 01:45:12.560 for your mental health, regardless of your parents. 2045 01:45:13.119 --> 01:45:14.920 So my son chose. 2046 01:45:14.640 --> 01:45:18.640 To refuse the little bit of help we did get 2047 01:45:18.760 --> 01:45:19.560 with therapy. 2048 01:45:20.880 --> 01:45:23.720 And wait a minute, a minute, wait a minute. You're 2049 01:45:23.800 --> 01:45:28.159 telling me that a fifteen year old can refuse. 2050 01:45:27.840 --> 01:45:30.800 Help, Yes, and their medication. 2051 01:45:32.199 --> 01:45:35.319 A fifteen year old, Yeah, they have more rights than 2052 01:45:35.359 --> 01:45:36.840 you think, Tom, I learned that. 2053 01:45:38.479 --> 01:45:43.920 Fifteen and at thirteen, their voice matters. So now my 2054 01:45:44.000 --> 01:45:49.079 oldest is not in my home partially because of his voice. 2055 01:45:49.399 --> 01:45:53.119 So your fifteen year old has been removed from the home. 2056 01:45:54.319 --> 01:45:56.079 Correct in December. 2057 01:45:56.920 --> 01:45:59.720 And partially because of what he was saying. What was 2058 01:45:59.720 --> 01:46:00.319 he said saying? 2059 01:46:01.640 --> 01:46:07.920 Well, what originally happened was in October, my son did 2060 01:46:08.079 --> 01:46:11.199 a lot of damage to my home in his bedroom, 2061 01:46:11.399 --> 01:46:14.479 lots of holes, and I unfortunately had to call the 2062 01:46:14.520 --> 01:46:18.239 police on him. This isn't the first time he has 2063 01:46:18.399 --> 01:46:27.880 caused damage or attacked myself or his brother, and they 2064 01:46:28.279 --> 01:46:32.439 charged him with criminal mischief and brought him back to 2065 01:46:32.479 --> 01:46:37.239 my home and we started him on with court stuff. 2066 01:46:37.279 --> 01:46:41.359 And then in December he again did a bunch of 2067 01:46:41.439 --> 01:46:44.319 damage to my home and that's when. 2068 01:46:44.199 --> 01:46:45.520 He was removed. 2069 01:46:46.199 --> 01:46:50.239 And the criminal mischief case was still around for a 2070 01:46:50.279 --> 01:46:54.640 little while, but then they decided to change it to 2071 01:46:54.920 --> 01:46:58.399 a DNN, which is dependency and neglect on me? 2072 01:47:00.079 --> 01:47:05.239 And can can kids at fifteen refused regular health care 2073 01:47:05.359 --> 01:47:06.640 or just mental health care? 2074 01:47:08.399 --> 01:47:09.319 I believe it's. 2075 01:47:09.239 --> 01:47:13.239 Just mental health care. I've never had a problem with 2076 01:47:13.880 --> 01:47:16.920 them going to the doctors for their physicals, but I 2077 01:47:18.039 --> 01:47:20.119 think they can technically deny everything. 2078 01:47:20.199 --> 01:47:24.359 But I could be wrong, And why were you? 2079 01:47:24.600 --> 01:47:29.600 Why was this case turned into dependency and neglect? 2080 01:47:31.960 --> 01:47:35.960 Over the years, we have definitely had some problems, and 2081 01:47:36.079 --> 01:47:40.279 I will admit that a year and a half ago 2082 01:47:40.319 --> 01:47:42.800 and before, I did drink more than I should have, 2083 01:47:43.279 --> 01:47:46.560 but I got, you know, nothing that ever put my 2084 01:47:46.640 --> 01:47:51.239 children in danger. But when rolling or sorry, when my 2085 01:47:51.439 --> 01:47:54.560 child you know, would run away or something, you know, 2086 01:47:54.600 --> 01:47:56.560 they'd come in and they would ask you, you know, 2087 01:47:56.600 --> 01:47:58.760 if there's any drugs or alcohol, and I'd be like. 2088 01:47:58.720 --> 01:48:01.439 Well, well both boys, we're both boys taken away? 2089 01:48:03.079 --> 01:48:09.760 Uh my newest, my youngest one was basically coerced to 2090 01:48:09.920 --> 01:48:13.279 run away, and now he's being harbored as a minor 2091 01:48:13.560 --> 01:48:16.199 with someone, so I haven't had him. 2092 01:48:16.560 --> 01:48:17.800 That means what does that mean? 2093 01:48:17.920 --> 01:48:20.479 Harbored as a miner with someone? What does that mean? 2094 01:48:22.039 --> 01:48:28.119 It means someone, an adult is keeping my child without 2095 01:48:28.119 --> 01:48:28.800 my permission? 2096 01:48:29.439 --> 01:48:32.319 Okay, And did you call the police about that? 2097 01:48:33.680 --> 01:48:38.319 I have, and they are very unhelpful because of everything 2098 01:48:38.399 --> 01:48:39.920 going on with DHS. 2099 01:48:40.239 --> 01:48:42.359 So, in other words, they don't think you're a good mom. 2100 01:48:42.640 --> 01:48:45.880 Just say it like it is right, pretty. 2101 01:48:45.600 --> 01:48:49.479 Much, even though I have, they didn't have enough evidence 2102 01:48:49.600 --> 01:48:54.439 to request UA's or anything. And I finally, with my lawyer, 2103 01:48:54.520 --> 01:48:57.439 said let's do UA's. I got nothing to hide. I'm 2104 01:48:57.479 --> 01:48:59.680 tired of all these lives. I mean, there are some 2105 01:49:00.359 --> 01:49:03.720 really ridiculous lies being said about me. 2106 01:49:04.479 --> 01:49:08.119 And so are they trying to take both boys from you? 2107 01:49:10.479 --> 01:49:11.800 It seems that. 2108 01:49:11.720 --> 01:49:15.760 Way up until Saturday, they never had any intentions of 2109 01:49:15.800 --> 01:49:17.199 taking my younger son away. 2110 01:49:17.520 --> 01:49:20.760 And you know, do you know who the person is 2111 01:49:20.800 --> 01:49:22.159 that has your younger son? 2112 01:49:22.359 --> 01:49:23.039 Is it a friend? 2113 01:49:24.279 --> 01:49:30.640 It is a family member of his? On a family 2114 01:49:30.640 --> 01:49:32.079 member of his and. 2115 01:49:32.119 --> 01:49:36.840 They are on the one one on the dad's side. Correct. Okay, 2116 01:49:37.000 --> 01:49:40.640 what family member a sister? Is it? Your dad's mom? 2117 01:49:40.680 --> 01:49:44.600 Who is it? I mean his dad's mom, who isn't? 2118 01:49:44.760 --> 01:49:45.079 Yes? 2119 01:49:45.159 --> 01:49:46.920 Their grandma, their grandma. 2120 01:49:47.039 --> 01:49:50.479 Okay, so their grandmother is keep there is keeping the 2121 01:49:50.520 --> 01:49:51.359 fourteen year old. 2122 01:49:51.359 --> 01:49:54.560 The fifteen year old is wares in custody. 2123 01:49:55.279 --> 01:49:59.800 He's with a kinship friend of a family, and. 2124 01:49:59.720 --> 01:50:02.520 He placed there by the courts. 2125 01:50:02.520 --> 01:50:02.960 Correct. 2126 01:50:03.600 --> 01:50:06.399 Okay, so you're pretty much screwed right now. I mean 2127 01:50:06.439 --> 01:50:08.279 they're they're pretty much gunning for you. 2128 01:50:10.159 --> 01:50:13.359 Uh yes, And I mean I have I have proof 2129 01:50:14.119 --> 01:50:18.079 that these these allegations are false like that. 2130 01:50:18.159 --> 01:50:20.439 And that's what court's for. Hold on, that's what's court. 2131 01:50:20.720 --> 01:50:22.039 The court is for proof. 2132 01:50:24.159 --> 01:50:27.479 Yeah, and we've given them all of it. Yet they're 2133 01:50:27.520 --> 01:50:30.640 still looking at me like I'm this horrible child. 2134 01:50:30.640 --> 01:50:31.399 Well, let me ask you. 2135 01:50:32.039 --> 01:50:34.800 Let me ask you, Betty, when was your When was 2136 01:50:34.960 --> 01:50:36.279 did you actually go to court? 2137 01:50:39.439 --> 01:50:40.439 We go every month? 2138 01:50:41.319 --> 01:50:42.920 What do you mean you go every month? Never heard 2139 01:50:42.960 --> 01:50:43.960 of that? What is that for? 2140 01:50:44.279 --> 01:50:48.560 It's an active going court. 2141 01:50:47.840 --> 01:50:50.920 But normally I never heard of every a month? What 2142 01:50:51.039 --> 01:50:52.880 is the every month thing? What is that all about? 2143 01:50:53.960 --> 01:50:58.760 Since DHS is involved. We have to meet monthly with 2144 01:50:59.039 --> 01:51:03.079 updates on progress because DHS comes to my house. 2145 01:51:04.279 --> 01:51:08.319 They so they have not terminated your parental rights. 2146 01:51:09.960 --> 01:51:17.920 No, but they wanted to. Was it August it was 2147 01:51:18.000 --> 01:51:23.800 either the July. It was the July hearing with my 2148 01:51:24.399 --> 01:51:29.800 older son has court ordered you know, therapy that he's 2149 01:51:29.800 --> 01:51:32.800 supposed to be doing with me, and he's refusing it, 2150 01:51:32.880 --> 01:51:35.800 and they don't seem to care. And they wanted to 2151 01:51:38.680 --> 01:51:42.680 put permanency on my son after six months with none 2152 01:51:42.720 --> 01:51:45.840 of us doing anything, which we of course objected to. 2153 01:51:46.399 --> 01:51:49.399 And so now there's a new plan. But we're still 2154 01:51:49.479 --> 01:51:50.720 waiting because. 2155 01:51:50.600 --> 01:51:53.399 Where is your husband and all this or the biological dad. 2156 01:51:54.760 --> 01:51:59.479 Biological dad is part of this. 2157 01:51:59.720 --> 01:52:03.920 But are you guys together or not? 2158 01:52:05.079 --> 01:52:08.600 No? No, he has a he has a new wife and. 2159 01:52:08.079 --> 01:52:12.640 All that he does. He want custody. 2160 01:52:13.439 --> 01:52:19.279 No, m H does anyone is anyone trying to get custody? 2161 01:52:20.920 --> 01:52:23.600 I believe kinship is for my oldest son. 2162 01:52:27.359 --> 01:52:30.560 So they don't want both of the boys together. 2163 01:52:32.279 --> 01:52:36.239 Well that's what my younger son is trying to do. 2164 01:52:37.159 --> 01:52:42.279 He according to you know what happened this past Saturday 2165 01:52:42.520 --> 01:52:45.560 and him giving off a bunch of lies because of 2166 01:52:45.760 --> 01:52:53.239 what happened. He wants to have his guardianship changed. 2167 01:52:53.479 --> 01:52:55.680 From from grandma to me. 2168 01:52:56.600 --> 01:52:59.880 No, I have guardianship. He's just not with me. 2169 01:53:00.439 --> 01:53:03.119 I see. Hold on, who does he want? Who does 2170 01:53:03.159 --> 01:53:04.000 he want to be with? 2171 01:53:05.359 --> 01:53:06.840 He wants to be with his brother. 2172 01:53:07.479 --> 01:53:11.000 Okay, Now does the person with the brother want him 2173 01:53:11.000 --> 01:53:11.800 to do? 2174 01:53:11.880 --> 01:53:12.600 They want both? 2175 01:53:13.840 --> 01:53:14.199 Well? 2176 01:53:14.399 --> 01:53:18.680 I feel like they would, but I get weekly check 2177 01:53:18.720 --> 01:53:22.319 ins and as of you know, the last weekly check in, 2178 01:53:23.039 --> 01:53:25.359 they work together for two days and they said it 2179 01:53:25.399 --> 01:53:31.119 was great bonding this and that, but definitely, you know, 2180 01:53:31.239 --> 01:53:35.199 with time to have their break because they started getting 2181 01:53:35.239 --> 01:53:41.000 heated because they clash very much, and they my oldest 2182 01:53:41.039 --> 01:53:44.279 son has assaulted my youngest So they go through these 2183 01:53:44.279 --> 01:53:47.920 phases like just last Friday. 2184 01:53:48.119 --> 01:53:50.199 Is someone I'm going to ask this again in a 2185 01:53:50.600 --> 01:53:54.079 more clear fashion, is someone trying to get custody of 2186 01:53:54.159 --> 01:53:55.319 both of them together? 2187 01:53:57.399 --> 01:54:01.680 Not as of yet, but I believe that's the next. 2188 01:54:00.880 --> 01:54:05.279 Okay, And is everyone accept you in agreement like the 2189 01:54:05.319 --> 01:54:08.239 boys and whoever wants custody. 2190 01:54:10.720 --> 01:54:14.920 Since the younger son, it's not processed yet, that's not 2191 01:54:15.079 --> 01:54:17.680 fully but everyone else is besides me. 2192 01:54:17.840 --> 01:54:18.479 And my lawyer. 2193 01:54:19.279 --> 01:54:22.680 But I'm asking you if the boys had their way. 2194 01:54:23.199 --> 01:54:25.479 Would they want to be with someone else? 2195 01:54:28.000 --> 01:54:31.960 It depends on when you ask them. Okay, it depends 2196 01:54:31.960 --> 01:54:34.520 on their mood and whether or not I've said no 2197 01:54:35.199 --> 01:54:35.800 to something. 2198 01:54:36.399 --> 01:54:36.880 Yeah. 2199 01:54:37.359 --> 01:54:40.439 And where does Social Services stand in all of this 2200 01:54:40.560 --> 01:54:43.600 right now? Or health and Human services, whatever you call it. 2201 01:54:43.800 --> 01:54:47.760 Where does the government stand right now? Where's your case stand? 2202 01:54:48.039 --> 01:54:50.239 Are they having these monthly updates with the hope of 2203 01:54:50.279 --> 01:54:53.279 you getting the boys back? Or are they trying to 2204 01:54:53.359 --> 01:54:55.199 determine if they should be permanent? 2205 01:54:56.600 --> 01:54:57.159 Right now? 2206 01:54:57.439 --> 01:55:00.840 It is to get my boys back to me, but 2207 01:55:02.279 --> 01:55:05.640 nothing is being actually done to get that to happen. 2208 01:55:06.279 --> 01:55:08.439 Well, you have an attorney, So what does your attorney 2209 01:55:08.479 --> 01:55:09.199 say will happen? 2210 01:55:12.079 --> 01:55:16.680 They are looking into DHS and everything right now. They 2211 01:55:16.800 --> 01:55:20.439 told me to report the runaway and harboring of a minor. 2212 01:55:21.680 --> 01:55:24.760 I tried to get my younger son back on Monday 2213 01:55:24.800 --> 01:55:29.000 with assist I you know in this, you know I 2214 01:55:29.159 --> 01:55:30.319 your attorney? 2215 01:55:30.319 --> 01:55:31.920 How are you affording an attorney? 2216 01:55:33.640 --> 01:55:37.399 Thankfully, this is the only blessing that has come out 2217 01:55:37.399 --> 01:55:42.760 of this. The judge did grant the fact that I 2218 01:55:42.960 --> 01:55:46.359 absolutely need an attorney, so it's it's paid through by 2219 01:55:46.399 --> 01:55:49.159 the court. Otherwise I would not have one. 2220 01:55:49.520 --> 01:55:53.840 Got it, you know, Betty, other than just listening to 2221 01:55:53.880 --> 01:55:56.439 your attorney and going through the system, what were you 2222 01:55:56.520 --> 01:55:57.439 hoping we could do. 2223 01:55:59.800 --> 01:56:06.680 I know that you know, dhs and courts and everything 2224 01:56:06.840 --> 01:56:10.239 wrongfully take children out of homes because. 2225 01:56:10.079 --> 01:56:13.560 Very seldom, very seldom did they wrongfully do it. But 2226 01:56:14.119 --> 01:56:16.760 every now and then they get it wrong. Yeah, every 2227 01:56:16.840 --> 01:56:17.520 now and then. 2228 01:56:17.479 --> 01:56:21.920 And and I just I feel hopeless. I mean, I've 2229 01:56:22.079 --> 01:56:26.800 tried to, you know, give them everything they want. 2230 01:56:26.960 --> 01:56:30.079 I'm abiding by everything I'm trying to. 2231 01:56:30.840 --> 01:56:33.279 You know, We're going to therapy all the time. 2232 01:56:33.479 --> 01:56:37.760 Yet they're not budgeting, and I don't know if there's 2233 01:56:37.880 --> 01:56:43.239 more I can be doing to self advocate to get. 2234 01:56:43.159 --> 01:56:48.399 Yeah, there is, actually and if people would actually, if 2235 01:56:48.439 --> 01:56:52.279 people would actually get me listen to me now and 2236 01:56:52.319 --> 01:56:54.840 then I think they would make a lot of progress 2237 01:56:54.880 --> 01:56:55.439 in this area. 2238 01:56:55.520 --> 01:56:57.079 Hold on, I'll come back to you. 2239 01:56:57.399 --> 01:57:00.199 I'm also going to take Eric who was on the 2240 01:57:00.239 --> 01:57:02.960 other day, and all of your calls coming up. We 2241 01:57:03.039 --> 01:57:07.279 have Bred O'Brien O'Brien legal services as well, and somebody 2242 01:57:07.279 --> 01:57:10.359 wants to talk about there's some landlords asking about the 2243 01:57:10.600 --> 01:57:14.199 just cause lease or lease provision in the law, which 2244 01:57:14.279 --> 01:57:17.239 is a relatively new law. All of that right after 2245 01:57:17.279 --> 01:57:20.119 this on the Troubleshooter Show. Three o three seven one 2246 01:57:20.119 --> 01:57:22.560 three eight two five five waterpros dot net. You want 2247 01:57:22.560 --> 01:57:25.159 water softeners thirty four hundred bucks for the whole house. 2248 01:57:25.439 --> 01:57:28.720 You'll never do better than that for the quality of system. 2249 01:57:29.039 --> 01:57:32.119 Three oh three eight six two five five five four 2250 01:57:32.600 --> 01:57:41.279 waterpros dot net. Go with a sure thing Denver's best 2251 01:57:41.359 --> 01:57:43.319 roofer Excel Roofing dot com. 2252 01:57:43.359 --> 01:57:45.359 You don't pay a cent until you're content. 2253 01:57:48.760 --> 01:57:51.920 Time for an insurance check up free, no obligation comparison 2254 01:57:52.079 --> 01:57:55.640 call Compass Insurance paying too much your coverage at dozens 2255 01:57:55.640 --> 01:57:58.359 of insurance companies find out now three oh three seven 2256 01:57:58.359 --> 01:58:00.359 to seven to one help. You'll think if you're his 2257 01:58:00.479 --> 01:58:03.079 only customer when you choose Frank durand the real estate 2258 01:58:03.119 --> 01:58:06.359 Man dot com to list your home with Remax Alliance 2259 01:58:06.560 --> 01:58:12.279 three oh three nine two zero sixteen twenty two. 2260 01:58:15.640 --> 01:58:17.439 Hi Tom Martinez, you're a troubleshooter. 2261 01:58:17.479 --> 01:58:19.680 Three oh three seven one three talk seven one three 2262 01:58:19.680 --> 01:58:21.920 eight two five five Betty, I'm gonna go over some 2263 01:58:21.960 --> 01:58:24.439 stuff with you, and again, there's nothing we can do 2264 01:58:24.560 --> 01:58:27.439 to change this process at all ever, but there is 2265 01:58:27.479 --> 01:58:31.079 something I can tell you that happens every single time. Okay, 2266 01:58:31.159 --> 01:58:33.479 every single time. I'm just going to go through this 2267 01:58:33.520 --> 01:58:37.800 with you. Every single time there's a dependency and neglect, 2268 01:58:38.560 --> 01:58:40.720 a parent will call me. Now I'm going over forty 2269 01:58:40.720 --> 01:58:43.680 five years of a career. A parent will call me 2270 01:58:44.560 --> 01:58:48.399 and tell me why it's not valid, or tell me 2271 01:58:49.000 --> 01:58:52.319 what were the extent you in circumstances, or tell me 2272 01:58:52.800 --> 01:58:58.199 how unfair Social Services is being or how deficient they 2273 01:58:58.239 --> 01:59:01.399 are in their process, and proceed. By the way, I'm 2274 01:59:01.399 --> 01:59:03.439 not putting you down. I'm not saying all those parents 2275 01:59:03.479 --> 01:59:06.399 are wrong either. I am telling you that you are 2276 01:59:06.520 --> 01:59:10.000 exactly the same as every single parent. I have never 2277 01:59:10.039 --> 01:59:12.840 had a parent call and say I lost my kids. 2278 01:59:12.920 --> 01:59:15.760 I deserved it and I want to get them back. 2279 01:59:16.119 --> 01:59:19.079 But I'm going to tell you a game that is 2280 01:59:19.199 --> 01:59:22.239 unfortunately played now. There are some people that should lose 2281 01:59:22.279 --> 01:59:25.239 their kids. There are some people that maybe shouldn't. But 2282 01:59:25.319 --> 01:59:27.640 I will tell you this, in all of my years 2283 01:59:27.640 --> 01:59:30.000 of looking into this, and you can take it to 2284 01:59:30.039 --> 01:59:32.840 the bank, I have no vested interest in this whatsoever. 2285 01:59:32.880 --> 01:59:38.960 As far as lying to you, the Division of Human Services. 2286 01:59:39.000 --> 01:59:44.159 They do not want children, They do not want to 2287 01:59:44.159 --> 01:59:48.000 break up families. They don't want to displace kids. They 2288 01:59:48.119 --> 01:59:51.199 do not want it. They do not The last thing 2289 01:59:51.199 --> 01:59:53.479 in the world they want is for that to happen. 2290 01:59:53.960 --> 01:59:58.279 They now people think, oh, like you even mentioned they 2291 01:59:58.439 --> 02:00:00.439 like to take kids, or they take carekids, or they 2292 02:00:00.880 --> 02:00:03.880 they don't like it, they hate it, and they do 2293 02:00:04.119 --> 02:00:10.079 everything they can to keep the parental rights intact. Sometimes 2294 02:00:10.119 --> 02:00:13.119 over the years, what I have found is the parents 2295 02:00:13.199 --> 02:00:17.000 are so hell bent defending themselves and fighting that it 2296 02:00:17.039 --> 02:00:19.239 takes longer to get their kids back than if they 2297 02:00:19.279 --> 02:00:23.880 said this. We may or may not agree that I 2298 02:00:23.960 --> 02:00:27.199 needed to lose my kids, but you apparently felt serious 2299 02:00:27.319 --> 02:00:29.720 enough that you did it, and I appreciate that you're 2300 02:00:29.720 --> 02:00:32.920 looking out for their well being. Just help me work 2301 02:00:32.960 --> 02:00:35.680 toward the steps of getting them back. I will do 2302 02:00:35.920 --> 02:00:39.880 whatever plan you propose to get my children back. 2303 02:00:40.760 --> 02:00:43.760 Now I have said all of that, we got it. 2304 02:00:43.880 --> 02:00:47.399 Okay, Okay, you've actually said, I'd like to have an 2305 02:00:47.439 --> 02:00:49.640 action plan to get my children back, and I'm willing 2306 02:00:49.680 --> 02:00:51.079 to do any in all things. 2307 02:00:50.800 --> 02:00:51.600 That you recommend. 2308 02:00:52.960 --> 02:00:56.119 I have said it since day one. I have said 2309 02:00:56.119 --> 02:00:56.920 it in court. 2310 02:00:57.159 --> 02:00:59.439 I have always said, and what do. 2311 02:00:59.439 --> 02:01:02.079 They say, No, Well, Betty, we refuse to give your 2312 02:01:02.159 --> 02:01:04.119 kids back. Is that what they say? What do they 2313 02:01:04.119 --> 02:01:04.720 say when you. 2314 02:01:04.680 --> 02:01:08.560 Say that, they tell me that I'm doing everything I'm 2315 02:01:08.640 --> 02:01:09.319 supposed to do. 2316 02:01:09.680 --> 02:01:14.960 Get it up, excellent? How long? How long has this? 2317 02:01:15.640 --> 02:01:19.920 When was was the dependency and neglect actually ruled? 2318 02:01:20.000 --> 02:01:21.720 When? When when did they charge you? 2319 02:01:24.119 --> 02:01:27.800 That was November December? 2320 02:01:28.479 --> 02:01:29.039 December? 2321 02:01:29.960 --> 02:01:34.600 So we're coming up on the fall. Okay, so you've 2322 02:01:34.600 --> 02:01:37.960 been going through this for about eight months, right? 2323 02:01:39.520 --> 02:01:39.960 Correct? 2324 02:01:40.199 --> 02:01:40.680 Okay? 2325 02:01:41.239 --> 02:01:45.039 When do they say or your attorneys say, the timetable 2326 02:01:45.159 --> 02:01:49.079 is for getting your children back if you did everything correctly. 2327 02:01:50.600 --> 02:01:55.560 We need to go through family therapy before anything can change. 2328 02:01:55.840 --> 02:01:59.680 And my son is refusing it, and so it's a 2329 02:01:59.720 --> 02:02:00.520 way to games. 2330 02:02:00.880 --> 02:02:05.560 And now the fifteen year old is refusing it correct 2331 02:02:05.840 --> 02:02:06.720 And why is that? 2332 02:02:09.920 --> 02:02:14.720 Considering I rarely talk to him. I can only assume, 2333 02:02:15.279 --> 02:02:19.319 and my thought process is if we go through the therapy, 2334 02:02:19.479 --> 02:02:21.479 then there's a good chance he has to come home 2335 02:02:21.520 --> 02:02:24.279 with me, which means he doesn't get to live like 2336 02:02:24.359 --> 02:02:29.840 a only child anymore, and he doesn't. 2337 02:02:29.560 --> 02:02:30.720 Get his How many kids? 2338 02:02:31.159 --> 02:02:32.279 How many kids do you have? 2339 02:02:33.479 --> 02:02:33.760 Two? 2340 02:02:35.159 --> 02:02:37.199 I gave a child up for adoption, and I do 2341 02:02:37.279 --> 02:02:41.560 have a stepdaughter, but she's older and I have grandchildren 2342 02:02:41.600 --> 02:02:44.079 from her. 2343 02:02:44.760 --> 02:02:47.119 Are they living with you. 2344 02:02:47.159 --> 02:02:50.920 No, only my only my two youngest ones. The rest 2345 02:02:50.960 --> 02:02:52.319 are all over eighteen. 2346 02:02:53.199 --> 02:02:57.119 Okay, all right, your grandkids are over fifteen? 2347 02:02:58.319 --> 02:03:03.479 No, no, my my grandkids are less than a year 2348 02:03:03.600 --> 02:03:05.239 and nine. 2349 02:03:05.600 --> 02:03:11.159 Okay, So your son fifteen, you feel doesn't want to 2350 02:03:11.159 --> 02:03:15.039 come home, and that's why he's delaying the process? 2351 02:03:15.079 --> 02:03:15.800 Correct? 2352 02:03:19.279 --> 02:03:23.720 And what is social services doing about that? 2353 02:03:26.199 --> 02:03:31.399 The last court we then had a meeting to discuss 2354 02:03:32.319 --> 02:03:36.800 therapy and get it in planned because you know. 2355 02:03:36.960 --> 02:03:39.039 What are they doing about it? Are they are they 2356 02:03:39.079 --> 02:03:41.279 compelling him? Did they tell him he had to go 2357 02:03:41.319 --> 02:03:41.920 to counseling? 2358 02:03:42.960 --> 02:03:47.600 It was court ordered, but he's refusing and he legally can. 2359 02:03:47.479 --> 02:03:52.960 Do that, yes, and sure can, And well then what 2360 02:03:53.000 --> 02:03:53.920 good is the court order? 2361 02:03:54.680 --> 02:03:56.960 I'm not sure, Tom, But they can refuse. 2362 02:03:57.640 --> 02:04:00.680 There's certain things they can refuse in Colorado. I mean 2363 02:04:00.720 --> 02:04:02.560 I can't. I don't think they can tie him down 2364 02:04:02.640 --> 02:04:03.319 for counseling. 2365 02:04:03.439 --> 02:04:08.079 Right, this, this is part of the problem. And you 2366 02:04:08.119 --> 02:04:12.319 know it's it's just basically on hold, no matter what. 2367 02:04:12.600 --> 02:04:16.399 And he finally agreed to do a little bit of 2368 02:04:16.720 --> 02:04:20.760 time with me, but so far we haven't actually that's 2369 02:04:20.800 --> 02:04:24.199 been agreed upon, but it also hasn't been put in 2370 02:04:24.239 --> 02:04:26.520 place at all, and we're going on over a month 2371 02:04:26.560 --> 02:04:30.359 of that, and. 2372 02:04:30.319 --> 02:04:32.119 What does your attorney tell you to do? 2373 02:04:36.119 --> 02:04:40.840 We just, unfortunately, we keep you know, disputing things, and 2374 02:04:41.239 --> 02:04:41.680 you know. 2375 02:04:41.720 --> 02:04:43.039 Trying to what do you mean? 2376 02:04:43.159 --> 02:04:47.399 See hold on, what does that mean? You keep disputing things? 2377 02:04:47.439 --> 02:04:50.000 What what are you disputing? That's the point I'm trying 2378 02:04:50.039 --> 02:04:52.159 to make. You said you weren't disputing anything. 2379 02:04:52.199 --> 02:04:53.079 What are you disputing? 2380 02:04:54.039 --> 02:04:59.119 Well, we're I'm just disputing some of the false DHS 2381 02:04:59.159 --> 02:05:02.560 allegations that are being called because I have DHS coming 2382 02:05:02.560 --> 02:05:05.079 out to me with new accusations. 2383 02:05:05.520 --> 02:05:06.800 What are the accusations? 2384 02:05:06.800 --> 02:05:09.600 See, Betty, you told me that you accepted everything they 2385 02:05:09.640 --> 02:05:11.680 said and would do whatever it takes. So tell me 2386 02:05:11.720 --> 02:05:14.279 what you're disputing. Just get to that part. I don't 2387 02:05:14.279 --> 02:05:16.319 need the story. Just what are you disputing? 2388 02:05:18.479 --> 02:05:21.680 I do not walk around naked in front of my children. 2389 02:05:21.760 --> 02:05:23.920 I do not have sex in front of my children. 2390 02:05:24.000 --> 02:05:26.920 I do not give them drugs. I do not do 2391 02:05:27.159 --> 02:05:30.239 any of those things that I'm being accused of doing, 2392 02:05:30.319 --> 02:05:31.479 which is outwing. 2393 02:05:31.520 --> 02:05:34.560 And who's accusing you of these things? Who's accusing you 2394 02:05:34.600 --> 02:05:35.079 of these things? 2395 02:05:35.800 --> 02:05:39.079 Well, of course they're all anonymous, But I can you know, 2396 02:05:39.199 --> 02:05:41.600 I can assume it could be kinship, It could be 2397 02:05:41.720 --> 02:05:43.680 that side of the family. It could even be my 2398 02:05:44.359 --> 02:05:46.800 children to get their way. 2399 02:05:47.199 --> 02:05:47.560 Betty. 2400 02:05:47.800 --> 02:05:51.439 This also when you tell them, when you tell them, 2401 02:05:51.479 --> 02:05:55.039 I acknowledge the problems and I need to know a 2402 02:05:55.079 --> 02:05:57.039 plan to work through it. 2403 02:05:57.439 --> 02:05:59.039 And what do I need to do? 2404 02:06:00.079 --> 02:06:02.840 What do they except for these? 2405 02:06:03.039 --> 02:06:05.319 Is that what you say? Except for this, this, this, this, 2406 02:06:05.359 --> 02:06:09.640 and this? What the point of getting right? 2407 02:06:09.760 --> 02:06:13.279 They have requested me do individual therapy, which I was 2408 02:06:13.359 --> 02:06:17.520 already doing, stay on my medication, which I was already doing, 2409 02:06:18.079 --> 02:06:21.399 complete probation from a year and a half ago, which. 2410 02:06:21.279 --> 02:06:23.279 Was already done and sealed. 2411 02:06:24.880 --> 02:06:27.399 They want me to do family there. 2412 02:06:27.680 --> 02:06:30.399 So you're doing everything that you If you do everything 2413 02:06:30.439 --> 02:06:34.199 they if you do everything they request, you should be 2414 02:06:34.239 --> 02:06:35.840 getting your children back eventually. 2415 02:06:36.399 --> 02:06:39.239 Betty. The scope of the. 2416 02:06:39.199 --> 02:06:43.520 Accusation says no, they they can absolutely take them away 2417 02:06:43.720 --> 02:06:46.560 just because my fifteen year old decides not to. 2418 02:06:47.279 --> 02:06:49.960 I know that's true. Yeah, that's true. 2419 02:06:50.359 --> 02:06:54.079 Like I said, I'm doing voluntary uas because I have 2420 02:06:54.279 --> 02:06:55.199 nothing I know. 2421 02:06:55.239 --> 02:06:57.880 But but Betty, this isn't Do you understand this is 2422 02:06:57.880 --> 02:07:02.800 an unsolvable problem. The words, unless you reconcile with your kid, 2423 02:07:03.000 --> 02:07:05.319 unless this can be done, and maybe it can't be. 2424 02:07:05.800 --> 02:07:08.880 And I understand that. And if it can't be, it's 2425 02:07:08.920 --> 02:07:11.880 an unsolvable problem. It's not a problem that's going to 2426 02:07:11.920 --> 02:07:16.439 be solved. It's literally unsolvable that you must move on. 2427 02:07:16.640 --> 02:07:22.520 Sometimes my right can't be can't be heard, and and well. 2428 02:07:22.359 --> 02:07:24.560 There they are being heard. But so is your so 2429 02:07:24.720 --> 02:07:28.119 is your boy. And I'm telling you, whether or not 2430 02:07:28.239 --> 02:07:30.680 we agree, that's the system we live in. 2431 02:07:31.800 --> 02:07:38.560 It is, and and the system we live in, what's 2432 02:07:38.920 --> 02:07:40.600 we we have to end? Betty. 2433 02:07:40.720 --> 02:07:43.840 I wish there was something we could do well. No, 2434 02:07:44.000 --> 02:07:46.680 actually most states are getting this way. But I will 2435 02:07:46.680 --> 02:07:49.520 tell you if your boy wanted to be a girl, 2436 02:07:49.600 --> 02:07:54.000 he could, Okay, and you would have no say in it, Okay. 2437 02:07:54.119 --> 02:07:56.800 I mean so the fact that your boy, so, if 2438 02:07:56.800 --> 02:07:59.840 he can desert to decide that, certainly he can decide 2439 02:08:00.159 --> 02:08:02.359 where he wants to live or why you're not a 2440 02:08:02.399 --> 02:08:06.159 good parent. Now obviously they're not charging you with anything, 2441 02:08:06.800 --> 02:08:09.359 so but but they are listening to him. I don't 2442 02:08:09.359 --> 02:08:12.000 know if anyone has suggestions for her. I have absolutely 2443 02:08:12.079 --> 02:08:15.800 no suggestions for her, because these systems work a certain way, 2444 02:08:16.520 --> 02:08:18.960 and if the kid doesn't want to live with you, 2445 02:08:19.119 --> 02:08:23.039 there's nothing you can do to make that happen. That's unfortunate. 2446 02:08:23.319 --> 02:08:26.159 Isn't it for you? But it might be a godsend 2447 02:08:26.239 --> 02:08:30.560 for him? We have more coming up. Go with a 2448 02:08:30.600 --> 02:08:34.119 sure thing Denver's Best roofer Excel Roofing dot com. You 2449 02:08:34.159 --> 02:08:39.960 don't pay a cent until you're content. Time for an 2450 02:08:39.960 --> 02:08:43.600 insurance check up free, no obligation. In comparison, call Compass 2451 02:08:43.640 --> 02:08:46.920 Insurance paying too much your coverage at dozens of insurance 2452 02:08:46.920 --> 02:08:49.399 companies find out Now three o three seven to seven 2453 02:08:49.439 --> 02:08:52.159 to one help. You'll think you're his only customer when 2454 02:08:52.199 --> 02:08:54.720 you choose Frank durand the real estate Man dot com 2455 02:08:54.720 --> 02:08:57.800 to list your home with Remax Alliance three oh three 2456 02:08:57.920 --> 02:09:02.199 nine two zero sixteen twenty two, Scarage Doors. 2457 02:09:02.399 --> 02:09:04.760 Twenty four to seven service for an emergency if you 2458 02:09:04.760 --> 02:09:07.439 can't get your door open. They're great people. 2459 02:09:07.560 --> 02:09:10.720 One Clear Choice Doors dot Com seven to zero three 2460 02:09:10.760 --> 02:09:14.520 seven zero thirty nine eighty seven So one clear Choice 2461 02:09:14.640 --> 02:09:16.000 Doors dot Com. 2462 02:09:16.079 --> 02:09:18.359 All of their prices are on there for everything they do. 2463 02:09:18.479 --> 02:09:19.279 No one else does that. 2464 02:09:19.880 --> 02:09:23.840 Hey, Brad O'Brien on the just cause a landlord wants 2465 02:09:23.880 --> 02:09:29.079 to know, do I just evict because I think I 2466 02:09:29.119 --> 02:09:31.800 have a reason and leave it up to a tenant 2467 02:09:32.079 --> 02:09:32.920 to challenge me. 2468 02:09:34.199 --> 02:09:35.880 Are there any penalties for doing that? 2469 02:09:37.079 --> 02:09:39.920 Somebody and somebody else asked, where do they get a 2470 02:09:39.960 --> 02:09:41.600 list of acceptable causes? 2471 02:09:41.880 --> 02:09:43.199 So two different questions. 2472 02:09:45.359 --> 02:09:48.439 Well, the causes are in the statute, can look them up. 2473 02:09:48.600 --> 02:09:51.279 Okay, So there are causes in a statute. But what 2474 02:09:51.319 --> 02:09:54.239 if they're like Hazier in between? I mean, I imagine 2475 02:09:54.279 --> 02:09:56.880 they can't have every single instance. 2476 02:09:57.000 --> 02:09:58.159 It's pretty clear it is. 2477 02:09:58.239 --> 02:10:01.800 You can't not renuce unless you have you meet one 2478 02:10:01.840 --> 02:10:02.600 of the exceptions. 2479 02:10:02.840 --> 02:10:06.279 So it has to be one of those specific Give 2480 02:10:06.319 --> 02:10:07.439 me an idea of an exception. 2481 02:10:07.520 --> 02:10:09.399 Okay, landlord wants to sell. 2482 02:10:09.239 --> 02:10:11.479 Okay, so you're allowed to put it up for sale. 2483 02:10:11.560 --> 02:10:13.319 You don't have to prove it, or oh. 2484 02:10:13.279 --> 02:10:15.000 Yes, you do have to prove it, okay, to give 2485 02:10:15.039 --> 02:10:18.520 the tenant ninety days advance notice. And then the statute 2486 02:10:18.560 --> 02:10:20.800 is very exacting about the procedure for selling. You have 2487 02:10:20.840 --> 02:10:22.079 to have it listed by us. 2488 02:10:22.479 --> 02:10:25.079 Oh okay, So it is pretty specific. 2489 02:10:25.159 --> 02:10:27.960 You can't just make it up and use it as 2490 02:10:27.960 --> 02:10:30.159 an excuse to not renew somebody. 2491 02:10:30.359 --> 02:10:33.880 Then somebody says, then if I do it and somebody 2492 02:10:34.000 --> 02:10:35.680 doesn't challenge it, I get away with it. 2493 02:10:35.760 --> 02:10:35.960 Right. 2494 02:10:36.279 --> 02:10:38.520 Well, I believe there are penalties in the statute. I 2495 02:10:38.520 --> 02:10:40.600 haven't focused on that. I'd have to kind of look 2496 02:10:40.600 --> 02:10:40.960 that up. 2497 02:10:40.960 --> 02:10:42.560 But have you had a lot of calls on it 2498 02:10:42.600 --> 02:10:45.399 since this new kind of not so much yet. 2499 02:10:45.520 --> 02:10:45.600 No. 2500 02:10:45.880 --> 02:10:49.239 Okay, but it's called just cause. So does that really 2501 02:10:49.279 --> 02:10:51.920 mean a one year lease is no longer a one 2502 02:10:51.960 --> 02:10:52.840 year lease? Right? 2503 02:10:53.359 --> 02:10:56.560 Well, there's a big exception, and it's that a tenant 2504 02:10:56.640 --> 02:10:59.720 in their first year of tendancy doesn't have the benefit 2505 02:10:59.720 --> 02:11:00.600 of this statute. 2506 02:11:00.640 --> 02:11:03.439 Oh, I didn't know that. 2507 02:11:03.600 --> 02:11:04.840 It's a huge exception. 2508 02:11:05.000 --> 02:11:07.880 It is the huge So anyone who just leased out 2509 02:11:07.880 --> 02:11:10.279 a place for a year it is a year. 2510 02:11:11.039 --> 02:11:13.520 Well, there's a problem. You can go over by one day. 2511 02:11:13.560 --> 02:11:15.640 If you do a one year lease on the first year, 2512 02:11:16.119 --> 02:11:20.840 you just you just satisfied. You just avoided the ability 2513 02:11:20.960 --> 02:11:23.880 to use that one year exception. So it probably makes 2514 02:11:23.920 --> 02:11:25.760 sense for landlords in the first year of a tenant 2515 02:11:25.800 --> 02:11:29.399 to go a year minus a day or eleven month 2516 02:11:29.479 --> 02:11:30.399 lease to make it simple. 2517 02:11:31.199 --> 02:11:34.399 Oh, I see, because if it goes a year, then 2518 02:11:34.439 --> 02:11:38.039 they must abide by the just cause. 2519 02:11:38.159 --> 02:11:40.319 Yes, unless they want to sell, convert it to short 2520 02:11:40.319 --> 02:11:43.640 tormental move back in, renovate that sort of thing. 2521 02:11:44.359 --> 02:11:46.439 Okay, so if they go less than a year on 2522 02:11:46.479 --> 02:11:49.479 the first lease, then if they go, can they keep 2523 02:11:49.520 --> 02:11:51.800 doing eleven month leases and get away with that? 2524 02:11:52.119 --> 02:11:54.960 No, it's just the first year of a tenant's residency. 2525 02:11:55.039 --> 02:11:57.960 If they're in there for two years, then the tenant has. 2526 02:11:57.560 --> 02:11:59.640 The right to have a just cause. 2527 02:12:01.479 --> 02:12:05.319 And I don't know if I don't really know if 2528 02:12:06.920 --> 02:12:09.560 uh landlords care about this or not. 2529 02:12:09.680 --> 02:12:10.079 I don't know. 2530 02:12:10.159 --> 02:12:13.039 I'm sure they care about it, you think so, well, 2531 02:12:13.079 --> 02:12:15.960 of course, what it is that they have a horrible tenant? 2532 02:12:16.279 --> 02:12:19.319 Yeah, this is a big thing because landlords sometimes just 2533 02:12:19.319 --> 02:12:21.520 don't like their tenant just because they rubbed them the 2534 02:12:21.560 --> 02:12:23.399 wrong way. 2535 02:12:24.159 --> 02:12:26.119 They don't do anything, but they don't do anything to 2536 02:12:26.119 --> 02:12:28.359 get along with any of the neighbors, but yet pays 2537 02:12:28.439 --> 02:12:28.880 on time. 2538 02:12:29.520 --> 02:12:30.399 Yeah. 2539 02:12:30.479 --> 02:12:32.399 One of the reasons is that you're that you cannot 2540 02:12:32.399 --> 02:12:34.720 renew is is if they are a nuisance? 2541 02:12:35.239 --> 02:12:38.000 But what would that? Yeah, but that encompasses a. 2542 02:12:37.920 --> 02:12:40.039 Lot of subjective and you're gonna have to go and 2543 02:12:40.079 --> 02:12:42.000 prove that up to a judge if if that is 2544 02:12:42.119 --> 02:12:43.199 at issue. 2545 02:12:43.920 --> 02:12:46.479 Yeah, a nuisance? What would be a nuisance? Right? 2546 02:12:47.880 --> 02:12:50.600 So you tom your neighbors could probably get out of 2547 02:12:50.640 --> 02:12:52.720 their uh leash. 2548 02:12:52.479 --> 02:12:56.520 Because of me and the next door. Okay, we got 2549 02:12:56.520 --> 02:12:58.520 to take another break. I want to just say that 2550 02:12:58.560 --> 02:13:00.800 to Brad O'Brien when he's not here. He's at seven 2551 02:13:00.840 --> 02:13:04.720 to zero three seven zero seventy three eighty eight o 2552 02:13:05.119 --> 02:13:09.640 ls law dot com. Go with a sure thing Denver's 2553 02:13:09.680 --> 02:13:11.960 best roofer Excel Roofing dot com. 2554 02:13:12.000 --> 02:13:14.039 You don't pay a cent until you're content. 2555 02:13:17.399 --> 02:13:20.960 Time for an insurance checkup free no obligation comparison call 2556 02:13:21.079 --> 02:13:24.359 Compass Insurance paying too much your coverage at dozens of 2557 02:13:24.399 --> 02:13:27.359 insurance companies find out now three all three seven seven 2558 02:13:27.359 --> 02:13:30.159 to one help. You'll think you're his only customer when 2559 02:13:30.159 --> 02:13:32.640 you choose Frank durand the real estate Man dot com 2560 02:13:32.680 --> 02:13:35.800 to list your home with Remax Alliance three all three 2561 02:13:35.880 --> 02:13:43.720 nine two zero sixteen twenty two. Brad O'Brien from o'brienols 2562 02:13:43.840 --> 02:13:47.359 Law dot com, O'Brien Legal Services. Okay, Brad, let's talk 2563 02:13:47.359 --> 02:13:50.119 about on the closing docs. 2564 02:13:50.119 --> 02:13:51.000 Someone wants to know. 2565 02:13:51.680 --> 02:13:55.640 Have you first of all, on closing docs? What do 2566 02:13:55.760 --> 02:13:58.479 you find that people should read that don't or that 2567 02:13:58.640 --> 02:14:01.800 can hang people up? He thought they're all standard, So 2568 02:14:02.000 --> 02:14:04.319 what do you do about are there are there any. 2569 02:14:04.159 --> 02:14:06.239 Things that can trip people up on closing docs. 2570 02:14:06.279 --> 02:14:08.359 Well, normally you want to look at your purchase contract 2571 02:14:08.520 --> 02:14:10.760 and make sure that the closing documents do reflect what's 2572 02:14:10.800 --> 02:14:13.520 in the purchase contract. So if it says buyer pays 2573 02:14:13.560 --> 02:14:16.880 this fee, then the closing document should reflect that versus 2574 02:14:16.960 --> 02:14:17.479 the seller paying. 2575 02:14:17.600 --> 02:14:20.239 Have you found mistakes like that obvious mistake at the time. 2576 02:14:20.279 --> 02:14:21.640 Yeah, they're usually big mistakes too. 2577 02:14:22.000 --> 02:14:22.319 Really. 2578 02:14:22.439 --> 02:14:24.119 Yeah. 2579 02:14:24.159 --> 02:14:27.560 And then someone also wants to know if covenants are 2580 02:14:27.600 --> 02:14:30.800 not disclosed at closing, can they still enforce them. 2581 02:14:31.199 --> 02:14:33.880 Yes, those are a record title they apply. 2582 02:14:33.680 --> 02:14:37.039 To You have to go and make sure you do 2583 02:14:37.079 --> 02:14:40.000 your due diligence as opposed to just waiting for someone. 2584 02:14:39.720 --> 02:14:40.760 To supply stuff to you. 2585 02:14:40.880 --> 02:14:41.680 Yes, buyer beware. 2586 02:14:42.119 --> 02:14:45.560 Okay, remember that, folks. If they don't supply them doesn't 2587 02:14:45.560 --> 02:14:49.600 mean they're not there. I'm Tom Martino, olslaw dot com. 2588 02:14:49.600 --> 02:14:52.279 Don't forget three h three Martino. Save all your problems 2589 02:14:52.319 --> 02:14:52.560 for me.