Speaker 1: Yelled, so you don't have Just as fast as we can.
Speaker 2: Shooter's gonna help come.
Speaker 3: Dix is the Troubleshooter Show.
Speaker 4: No, Tom Martine, Hey Tom Martino here, welcome to the show.
Speaker 4: By the way, for those streaming, I'm just testing out
Speaker 4: this lighting. If it's too dark, let me know. I
Speaker 4: know my YouTube morons never hesitated.
Speaker 3: You look good, Tom. Do you like this this coloring
Speaker 3: instead of the bright I like it. It brings out
Speaker 3: your eyes. Oh, thank you. Mark.
Speaker 4: You know Mark is always complimenting my eyes. It's a
Speaker 4: little inappropriate sometimes, but I like it anyway. Brad O'Brien's
Speaker 4: with me. In the white shot, you'll see Brad wave. Okay, Hey,
Speaker 4: Brad is with O'Brien Legal Services.
Speaker 3: Estate Law.
Speaker 4: We got some updates on real estate law, real quick, Brad.
Speaker 5: Yeah, a week from today the contract forms for real
Speaker 5: estate transactions residential change in and actually commercial change in Colorado,
Speaker 5: so that the commissions are going to be negotiated up
Speaker 5: front now and not hidden from the buyer.
Speaker 4: Now, let's explain that here to four. Let's say you're
Speaker 4: selling a house. You would have a listing agreement, and
Speaker 4: your listing agreement would list the house and what in
Speaker 4: the real estate broker put on their commission.
Speaker 5: Yes, when the seller hires a listing broker, they negotiate
Speaker 5: something like five or six.
Speaker 4: Okay, So let's just say there's a six percent commission
Speaker 4: on there, and that would be negotiated upfront, and that's
Speaker 4: what's going to stay the.
Speaker 5: Same, right, Well, that's between the seller and the seller's
Speaker 5: listing agents, right, So.
Speaker 4: That's going to stay the same. They're still going to
Speaker 4: negotiate upfront of commission.
Speaker 6: It would be combined.
Speaker 5: Previously, the six percent was a buyer side and a
Speaker 5: seller sign right, So.
Speaker 4: Of that six percent it was up to the broker
Speaker 4: toy that up.
Speaker 5: Right, Normally it'd be fifty fifties. But now it's going
Speaker 5: to be split, so that the buyer commission and the
Speaker 5: seller commission the agent's commission.
Speaker 4: So when I when I hire Frank durand the real
Speaker 4: estate man dot Com.
Speaker 3: I love Frank, so I give him a pluck.
Speaker 4: When I hire him to sell my house, he'll he's
Speaker 4: only going to put his commission on there, right, he
Speaker 4: won't list a bigger commission thinking I'm going to pay
Speaker 4: a co op to someone, right, Okay, So he'll list
Speaker 4: his commission. So let's say his commission is two point
Speaker 4: five or three percent whatever, it's on the contract. So
Speaker 4: as a seller, that's all I have to pay so far,
Speaker 4: that's right. Now I want to hire now a buying broker.
Speaker 3: Let's just say I go to Frank Durand in real
Speaker 3: estate Man's or whatever. I'm just giving an example.
Speaker 4: So now the buying broker says, we'll go out and
Speaker 4: find you a place and we'll help you, and we're
Speaker 4: going to charge two percent. So that's put on the
Speaker 4: buyer's contract with the with his real state person.
Speaker 3: Right. Okay, So now I find a house.
Speaker 4: And in this house, I found the guy selling the
Speaker 4: house signed with his guy or his woman. He signed
Speaker 4: with his broker a three percent deal, and I'm the
Speaker 4: buyer and I signed a.
Speaker 3: Two point five percent deal.
Speaker 4: So without any further negotiation, I pay the two point
Speaker 4: five and the seller pays the three percent if it
Speaker 4: was negotiated up front. Right, But as part of my offer,
Speaker 4: I could say that the seller or I could ask
Speaker 4: the seller to pay that two.
Speaker 3: Point five right, but it's not automatic.
Speaker 5: Right now, the buyer the agent, excuse me, the commission
Speaker 5: going to the buyer's agent, will be in the purchase offer,
Speaker 5: the actual contract between buyer and seller.
Speaker 4: And so when I offer money to buy that house,
Speaker 4: it's already figured in that amount that my the my seller,
Speaker 4: my buyer's commission is figured in that amount.
Speaker 6: Right in the buyer's offer.
Speaker 3: It's going to have uh that I have to pay
Speaker 3: this vision.
Speaker 5: They're saying, seller, uh, please pay the buyer my agent,
Speaker 5: the buyer's agent.
Speaker 3: Now what if the seller says, I'm not going to pay.
Speaker 6: That it's negotiable, then can they negotiate it?
Speaker 4: Okay, So there's no automatic commission and there's no automatic split.
Speaker 3: Right, everything's negotiable.
Speaker 6: That's right up front, right.
Speaker 4: So now the buyer, So, so it's going to be
Speaker 4: very simple. You're no longer going to see a big
Speaker 4: commission of your selling up there, or you could, but
Speaker 4: most likely you're going to see a reduced commission. But remember,
Speaker 4: the buyer may come to you and ask you to
Speaker 4: pay their their person's commission or not. You don't have to.
Speaker 4: Well you never really had to, but it was kind
Speaker 4: of hidden. So that's the whole change.
Speaker 3: Here, right.
Speaker 5: The buyer's broker got paid out of the seller broker commission.
Speaker 3: It did no matter what was six percent, then the.
Speaker 5: Seller's brokers split that with the buyer's broker that behind
Speaker 5: the scenes after closing.
Speaker 4: Okay, but no more behind the scenes. Everything negotiated up front.
Speaker 4: Commissions are spelled out so it behooves you when you're
Speaker 4: going out to buy or if you're listening to sell,
Speaker 4: that you negotiate a reasonable commission, so there's not a
Speaker 4: lot of arguing. You're haggling when you find a house.
Speaker 4: It is possible. Let's just say you want to be generous, okay,
Speaker 4: and I can see this happening. Someone says, Oh, this
Speaker 4: buyer broker says, I can find you the best houses.
Speaker 4: And so I'm looking for a house to buy and
Speaker 4: I tell my buying broker, hey, you know what, I
Speaker 4: believe in you. I'll pay you four percent. But that
Speaker 4: might be difficult for me to get the seller to pay.
Speaker 4: If I said, even though I want to pay my
Speaker 4: buying broker four percent, the seller may not want to
Speaker 4: pay that, so I may end up paying part of
Speaker 4: that out of my own pocket.
Speaker 3: Right. Yeah.
Speaker 5: The new language in the contract basically says if the
Speaker 5: buyer promised a greater percentage, but the buyer's broker didn't
Speaker 5: get that full percentage. Whatever they do receive from the
Speaker 5: seller is a set off to the amount that.
Speaker 3: They so remember that.
Speaker 4: So even though you think you're being generous to your
Speaker 4: buying broker because you think.
Speaker 3: The seller is going to pay it, it's not automatic.
Speaker 4: So if you negotiate a four percent or a five
Speaker 4: percent crazy commission for your buying broker and you find
Speaker 4: a house, that seller may say, we're not paying your
Speaker 4: guy four or five percent. The same way, when you're selling,
Speaker 4: if you want to really reward your your selling broker,
Speaker 4: you don't put a four or five or six percent
Speaker 4: in there. If you if you have to, then on
Speaker 4: top of that pay the buying broker. You don't want
Speaker 4: this to backfire on you, so you want to have
Speaker 4: reasonable commissions on each side. So there's not a lot,
Speaker 4: you know, and in my opinion, and you know, it's
Speaker 4: good that this law is happening. So you see where
Speaker 4: the commissions are going and what you're obligated to pay.
Speaker 4: But at the same time, it couldn't you're obligating yourself
Speaker 4: to pay more than you would have to. Now, Gary,
Speaker 4: let's talk about front Frontier Airlines, which, by the way,
Speaker 4: in my opinion based on all my complaints. Frontier's the
Speaker 4: worst airline by far, amen.
Speaker 3: The absolute worst airline.
Speaker 4: In fact, I don't even know how they stay in business. Now,
Speaker 4: what's going on?
Speaker 3: Gary?
Speaker 1: So?
Speaker 7: On May nineteenth, I let my daughters buy a flight
Speaker 7: for their graduation president and they were supposed to buy
Speaker 7: their insurance, and well they didn't buy insurance. Well they
Speaker 7: didn't do it. So we tried to go back online
Speaker 7: through the chat and they said do this and do that,
Speaker 7: and then we got the chat line was down, our
Speaker 7: website was down a million different things. So I went
Speaker 7: ahead and disputed itditr.
Speaker 3: No wait wait, wait, hold on though, hold on when
Speaker 3: your daughters bought the tickets?
Speaker 4: When did they buy them?
Speaker 7: May nineteen?
Speaker 3: Okay? What when were they going to leave? That?
Speaker 7: I do not remember, I do, But.
Speaker 4: You felt so strongly about the insurance that you didn't
Speaker 4: want them to have it if they couldn't buy insurance.
Speaker 7: I was wanting them to have the insurance because I
Speaker 7: don't trust front airlines.
Speaker 4: Okay, So you wanted and do you understand insurance doesn't
Speaker 4: cover you for the airline as much as it does
Speaker 4: for yourself The airline usually the way it works of
Speaker 4: the airline cancels, the airline has to make up for it.
Speaker 3: Maybe it's changed.
Speaker 4: Are you telling me that the insurance you're aware of
Speaker 4: if Frontier canceled the flight and postponed it or made
Speaker 4: it for another day, your insurance would still pay even
Speaker 4: though Frontier you know, Is that the way you understood
Speaker 4: the insurance to work.
Speaker 7: Well, I think I understood that they had like different
Speaker 7: tiers of tickets you could buy, and one of them
Speaker 7: was like guarantee to your money back. And I think
Speaker 7: my daughters got confused at that and they thought there
Speaker 7: was just some kind of insurance.
Speaker 3: But why is this Frontiers issue? Is what?
Speaker 4: Im That's what That's what I'm trying to figure out.
Speaker 4: Why is it Frontiers issue? Well, if your daughters did
Speaker 4: not buy the insurance, hold on when you go to
Speaker 4: buy the tickets first, I need to understand this. When
Speaker 4: you go to buy the tickets, do they offer you.
Speaker 3: Insurance right there?
Speaker 4: Yes, you have to okay, yes, okay, got it, And
Speaker 4: your daughters didn't purchase it. You went back and said,
Speaker 4: can we purchase it now? And apparently you couldn't, So
Speaker 4: then you went and wanted to dispute the whole thing,
Speaker 4: got it?
Speaker 3: So what happened then?
Speaker 7: Well, actually I was told you can add an insurance
Speaker 7: through the button, but you can't figure it out on
Speaker 7: their website. The website is not friendly enough for me
Speaker 7: or my daughters.
Speaker 3: Okay, here, all right, So what happened?
Speaker 8: Then?
Speaker 3: You you canceled my.
Speaker 7: Credit card, gave me the money back, and then Frontier
Speaker 7: rebuild it.
Speaker 4: Okay, Now you understand credit cards, and I want to
Speaker 4: say this for everyone who has.
Speaker 3: A credit card.
Speaker 4: Credit cards do not serve as an arbiter as to
Speaker 4: who is right and who is wrong in a charge transaction. Now,
Speaker 4: all they do is figure out if they want to
Speaker 4: bill you for it or not. It doesn't negate the bill,
Speaker 4: it negates the credit card charge. Hold on, We're going
Speaker 4: to come back to you, Gary. See we can help
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Speaker 3: Hi Tom wants you know here?
Speaker 4: So Gary, his daughter bought tickets, They didn't buy insurance.
Speaker 3: He disputed it.
Speaker 4: There was no reason that front Well, Frontier didn't really
Speaker 4: do anything wrong, but he just wanted his money back
Speaker 4: and they were non refundable.
Speaker 3: I take it.
Speaker 7: So therefore, Actually the bigger problem is I did get
Speaker 7: a hold of a on with their They do offer
Speaker 7: a twenty four hour callback now, and so I'm seven
Speaker 7: twenty to twenty four. I got a callback from Frontier
Speaker 7: from a guy named Ron with an employee number, and
Speaker 7: he said I would get a refund back on my card,
Speaker 7: So I'm okay.
Speaker 4: So why did he say you I'm curious. I'm not
Speaker 4: disputing it. Why did he say you would get a
Speaker 4: refund on a non refundable transaction?
Speaker 7: I have no idea, I asked him. I go, are
Speaker 7: is it going to go back to my frequent Flyers,
Speaker 7: to my frequent my daughter's frequent flyers. He goes, no,
Speaker 7: it will be back on your card. So I trusted him.
Speaker 7: I got his employee number last night through the chat line.
Speaker 7: I would you know it would give you like an
Speaker 7: option for sure call back in twenty four hours. Well,
Speaker 7: even when you push that, they automatically push it to
Speaker 7: a chat line. They no longer offer the twenty four
Speaker 7: hours unless you're an elite member. It's basically the lack
Speaker 7: of customer service and how to do anything.
Speaker 4: But where does this stand? He said, you're going to
Speaker 4: You're going to get a refund, he told you.
Speaker 7: But last night when I talked to them trying to
Speaker 7: figure it out, they're still saying no, you should have
Speaker 7: it by now. And I'm like, well, I don't have it,
Speaker 7: and they say call my bank. My bank says, called Frontier, But.
Speaker 3: Did they say credit card? Here? Look at man, You're
Speaker 3: all over the place.
Speaker 4: So I need to ask it you said first first
Speaker 4: that you got a credit from your credit card company.
Speaker 4: They took it off, then Frontier put it back on.
Speaker 4: Then you called Frontier and the guy said you'll get
Speaker 4: a credit, right that. And so you haven't gotten that
Speaker 4: credit yet, right from Frontier?
Speaker 3: Right? And when did that guy promise you a credit?
Speaker 7: It was on July twentieth.
Speaker 4: Oh, okay, so it was a while ago. So about
Speaker 4: twelve days ago.
Speaker 9: Whatever he heeds to do the dispute on the credit card.
Speaker 7: Oh, actually I don't have that handy bank.
Speaker 3: Well, I'm wonderful Mark.
Speaker 4: They purchased the tickets May nineteenth, so it was probably
Speaker 4: a few days after that.
Speaker 9: Then they dispute it, they get the credit, and then
Speaker 9: he requests a refund.
Speaker 3: When they look at it, they already disputed it. Yeah,
Speaker 3: but they rebuild it.
Speaker 9: Well, they might have rebuilt it later on, but I'm
Speaker 9: saying when they looked at.
Speaker 3: It, yeah, I mean, I'm not looking. Here's all I
Speaker 3: want to know.
Speaker 4: I think Gary is saying, even though they rebuild it,
Speaker 4: and even though they were non refundable tickets, somebody at
Speaker 4: Frontier promised him a refund.
Speaker 9: Well, I don't think he's got a leg to stand
Speaker 9: on no offense, Gary, But you're going to have to
Speaker 9: sue and bring him the small claims court. But I
Speaker 9: don't know how you would possibly.
Speaker 3: I don't think less. We simply don't want to show up.
Speaker 9: What do you mean, Mark, I mean he bought a
Speaker 9: ticket that is non refundable. I don't know who would
Speaker 9: have told him in India or Malaysia or were Jamaica
Speaker 9: wherever these people work, that they were going to refund it.
Speaker 9: I don't know who he would even point to.
Speaker 3: And did you record that call by any chance? Gary?
Speaker 3: Or do you just have his number?
Speaker 7: Well they say they record the calls right, Well, my
Speaker 7: credit card company says they can't access the recordings anyway.
Speaker 7: And I'm like, that's why I wrote down his employee
Speaker 7: number the time he called me and everything, because well
Speaker 7: that's up to Frontier to do well Frontier won't. They're like,
Speaker 7: they say they have no access and now I talked,
Speaker 7: they don't offer customer service the resolution specialists.
Speaker 3: Look, man, we all know they sucked. Gary.
Speaker 4: May I ask you a question, Gary, Gary, I want
Speaker 4: to ask a straight up question without giving you a
Speaker 4: difficult time, A straight up question. Your daughters bought non
Speaker 4: refundable tickets. And why do you feel Frontiers should give
Speaker 4: your money back.
Speaker 7: Because we tried to go in and find out how
Speaker 7: to do it on the website before their fight.
Speaker 9: And look, lord, I have bought no less than one
Speaker 9: hundred tickets on there.
Speaker 3: It is very simple. I know you don't want to
Speaker 3: hear that.
Speaker 9: You basically choose and they try to sell you and
Speaker 9: you actually acknowledge by checking a box you're not buying it.
Speaker 7: At the time, I would agree, but after the facts
Speaker 7: you go in there and your.
Speaker 4: What he said was there was no opportunity. Gary, what
Speaker 4: you're saying there was no opportunity to add insurance. That's
Speaker 4: not true, but that okay. So Mark, you're saying you
Speaker 4: can go back and add insurance.
Speaker 9: And what Gary is saying when he went back he
Speaker 9: did notice it, but when he was doing it the
Speaker 9: first time, he didn't acknowledge it.
Speaker 3: He did his thing about it. His daughters didn't. Yeah,
Speaker 3: so what Frontier does.
Speaker 9: Listen, Frontiers in the business of selling you everything. So
Speaker 9: once you buy your basic five dollars ticket or whatever
Speaker 9: it is, then they try to sell your baggage. Then
Speaker 9: they try to sell you where you want to sit
Speaker 9: to pick out. Then they want to sell you the
Speaker 9: insurance in case of you cancel.
Speaker 3: Right now, he's Gary Lee.
Speaker 9: If you don't buy the insurance, they make you check
Speaker 9: a box that says I understand that this is non refundable.
Speaker 3: Blah blah blah blah blah. But Gary is saying.
Speaker 4: Gary is saying he agrees with all that his daughter's
Speaker 4: made a mistake. Okay, he believes that because it wasn't
Speaker 4: easy for him to add insurance.
Speaker 9: He believes that was a reason for a refund. Well, okay,
Speaker 9: what do you want me to say about that?
Speaker 3: Okay?
Speaker 7: Well, well I was told and it was recorded by Frontier,
Speaker 7: And how do I get them to go back and
Speaker 7: check the recording saying hey, this.
Speaker 3: You would have to do.
Speaker 4: Okay, to that level of court, you would have to
Speaker 4: sue them in county court.
Speaker 9: And I doubt they I doubt they keep recordings going
Speaker 9: back four or five months.
Speaker 3: They wouldn't be in their best interest. I don't know
Speaker 3: they do or not.
Speaker 4: Mark, but he could do a subpoena, he could do
Speaker 4: a discovery on that. But Gary, you're gonna you're gonna
Speaker 4: negate all the benefit of the the refund.
Speaker 3: And I would assume there's an arbitration.
Speaker 7: It's just horrible the way they treat people. They have
Speaker 7: no customer service.
Speaker 3: But no, I now, by the way, I agree with
Speaker 3: you on that. I agree with you.
Speaker 9: I want to remind everybody listening. This is the same
Speaker 9: company that the first time I sued them was because
Speaker 9: they told me my bag had to be vertical to
Speaker 9: fit into their box. It fit perfect, but it wouldn't
Speaker 9: fit vertical. It was so yeah, they no, they came
Speaker 9: before you get about it.
Speaker 3: But yes, So here's.
Speaker 4: Gary, if you go to small claims court, there is
Speaker 4: a distinct possibility that they will call you and negotiate
Speaker 4: a settlement.
Speaker 3: But just but if they don't, you're going to lose.
Speaker 4: You have no proof that they said anything except your word.
Speaker 4: They're not obligated to show you a tape to let
Speaker 4: you hear a tape that you feel like you're in
Speaker 4: the right, and they have to prove they're in the right.
Speaker 3: They don't. You're in the wrong.
Speaker 4: Right now, you're trying to get a refund on a
Speaker 4: non refundable purchase.
Speaker 3: You've got no leg, man, no leg.
Speaker 4: That's that's true. Gary, We're just being straight. I'll give
Speaker 4: you a true idea we have a hotel.
Speaker 9: Well when they recorded it's their property, India told you,
Speaker 9: and it's their property.
Speaker 3: My god, if I had a.
Speaker 9: Rogue employee back when I had my good years and
Speaker 9: they promised you eight million dollars, you wouldn't get.
Speaker 4: It right Right now, Gary, I feel bad about it,
Speaker 4: but it's done. Three oh three seven one three talks
Speaker 4: That call made me angry A two five five, Nah, No.
Speaker 3: It's it's not towards Gary.
Speaker 9: I know how frustrating it is to deal with Frontier,
Speaker 9: probably beyond everybody, but I will say this, once you
Speaker 9: learn their insanity, their system, and you basically know how
Speaker 9: to get around it. And what I mean by that
Speaker 9: is you know, fly by the seat of your pants
Speaker 9: dealing with them and just do it and then threaten them.
Speaker 9: I mean it actually works at some point.
Speaker 4: Here's here's I'm gonna have people have multiple choices on
Speaker 4: this show.
Speaker 3: Okay, A, B and C. A.
Speaker 4: It's my my responsibility, my fault. B. It's the democrats problem. See,
Speaker 4: it's the Republican's problem. So we're gonna have everyone happy.
Speaker 4: You just get to check whichever box you want. Three
Speaker 4: all three seven one three A two five five Denver
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Speaker 4: out now three oh three seven seven to one.
Speaker 3: Help.
Speaker 4: You'll think you're his only when you choose Frank durand
Speaker 4: the real estate Man dot com to list your home
Speaker 4: with Remax Alliance three oh three nine two zero sixteen
Speaker 4: twenty two.
Speaker 3: All right, so.
Speaker 4: I turned the lights back on for our streaming audience.
Speaker 4: So now compare with the earlier part. Let me know
Speaker 4: what you think you'll notice the lights come on and
Speaker 4: now you can see Brad O'Brien a little better, which
Speaker 4: I'm not sure is a good thing. By the way,
Speaker 4: Brad Brad is with Olslaw dot com.
Speaker 3: He does real estate law.
Speaker 4: He talked about the changing contracts coming next week for
Speaker 4: the commissions now will be broken out. And so when
Speaker 4: on your selling contract, it just tells you what you're
Speaker 4: paying your selling commission what it is, and there's no
Speaker 4: split delineated there.
Speaker 3: It's just what you're paying to sell.
Speaker 4: Then on your buyer's contract, you'll put down what you're
Speaker 4: paying to set to pay your buyer's contract. You know,
Speaker 4: you're a broker, and then it's up to you to
Speaker 4: negotiate if the seller is going to pay that or not.
Speaker 3: And of course sellers don't have to pay that.
Speaker 4: Okay, So let's talk about further on this, not just
Speaker 4: on commissions, any other changes Brad in the real estate contract.
Speaker 5: Those are the big ones because that was the result
Speaker 5: of this settlement at the national level between the real
Speaker 5: estate brokerage agency.
Speaker 3: Was there a lawsuit or was there a regulatory.
Speaker 6: I think the Justice Department sued.
Speaker 5: Well, I think there were private lawsuits, but then the
Speaker 5: Justice Department got involved and there's a tentative settlement that
Speaker 5: hasn't been approved by a judge yet. But Colorado, the
Speaker 5: Real Estate Commission went ahead and updated their forms because
Speaker 5: the writing is on the wall.
Speaker 3: Okay, do you think it's going to happen? All over.
Speaker 5: I think it will have to once the settlement has
Speaker 5: approven amnation wide effect.
Speaker 4: Do you remember when they used to tell you that
Speaker 4: real estate commissions, well this is standard.
Speaker 3: There's no such thing, is there.
Speaker 5: It never has been, I know, I know, they just
Speaker 5: hold the line, you know, I know brokers.
Speaker 3: Yeah, and that's yeah, that's weird.
Speaker 4: So in any case, there's what about a transaction broker?
Speaker 3: That is, someone someone wants to buy or sell.
Speaker 4: Someone wants to buy or sell, they get a transaction broker.
Speaker 3: Are there still transaction brokers?
Speaker 5: Yes, that's just a broker who who does the paperwork
Speaker 5: for both sides, and then they have a reduced loyalty
Speaker 5: to They're not really loyal to either side, Like a
Speaker 5: buyer's broker is loyal to the buyer and the seller's
Speaker 5: broker is loyal to the seller.
Speaker 4: Can can a lawyer function? Is that just basically neutral transaction?
Speaker 5: Yeah, it's not necessary to have a real estate broker
Speaker 5: in any transaction. An attorney can can handle transaction for
Speaker 5: either side. Now I personally represent clients on both sides
Speaker 5: of the deal. It's a conflict of interest, except if
Speaker 5: it was like a transaction within a family. Yeah, And
Speaker 5: then and I have everybody wave the conflict of interest.
Speaker 4: Okay, got it, and that's olslaw dot com. Let's go
Speaker 4: to the phones and okay, we have a first sale
Speaker 4: by owner question from JR. Oh I'm sorry, Henry, I
Speaker 4: gotta take Henry first. Sue's let's bring up Henry. Okay,
Speaker 4: So Henry, what's going on? Then I'll talk to j
Speaker 4: about for sale by owner and then purchasing used cars.
Speaker 3: Sam, Henry, what's going on?
Speaker 10: Yeah, good morning, Tom, hey Man, just just a halacious
Speaker 10: experience with what happened. Oh Man, I purchased twenty twenty
Speaker 10: f one fifty XL team.
Speaker 3: Man.
Speaker 10: I mean it looked, it looked nice. You know, I'm
Speaker 10: a small business owner.
Speaker 3: You know, five kids, Well, f one fifty are nice trucks.
Speaker 3: Twenty twenty is a good year. You bought it from Omara.
Speaker 10: Yes, off of one hundred and fourth there.
Speaker 3: How many miles were on it?
Speaker 10: So I think there was like fifty one thousand originally
Speaker 10: and it was one owner before.
Speaker 4: Okay, So what's the problem.
Speaker 10: So the problem is, man, just in the two years
Speaker 10: that I've had it, it's already had major replacements done
Speaker 10: just recently. I mean I've had concerns when I first
Speaker 10: initially bought it and brought it back in and okay,
Speaker 10: tell me what.
Speaker 4: What and I'm gonna I'm gonna be straight. We got
Speaker 4: a twenty twenty two years ago. It was hardly used.
Speaker 4: I don't know if I would have had it checked
Speaker 4: out either.
Speaker 3: It was still under.
Speaker 10: Warranty, right, Uh, it was still under warranty. But at
Speaker 10: that time the silsmate was so adamant about me purchasing
Speaker 10: the extended coverage.
Speaker 4: Well I did, And okay, so are these things that
Speaker 4: are these things being covered by either the regular warranty
Speaker 4: or the extended warranty?
Speaker 10: Oh, it was only covered by the extended warranty at
Speaker 10: the time.
Speaker 3: Okay, tell me after you bought it.
Speaker 4: After you bought it, tell me what happened The first
Speaker 4: big problem you had.
Speaker 10: One of the first big thing is like after a
Speaker 10: month of havn't I noticed it was rough shifting? And
Speaker 10: I mean I had read a little bit some people
Speaker 10: articles read it and stuff saying hey, Manfred's known for that.
Speaker 10: This is said, Well for me, man.
Speaker 4: Well what did you what did it come out? What
Speaker 4: did that turn out to be? The rough shifting?
Speaker 10: They they have said that my transmission need to be reprogrammed,
Speaker 10: and they recommit that sex in mission. Uh it temporarily
Speaker 10: and then what sure? It got worse. It got worse
Speaker 10: and then got into the shop on what was it?
Speaker 1: So?
Speaker 4: Okay, so they hold on, they reprogrammed it. It worked
Speaker 4: a little, but the problem came back right then?
Speaker 3: What correct?
Speaker 10: So April twenty fourth finally, after half of them get
Speaker 10: the truck back in, they said, uh, needs a diagnostic.
Speaker 3: And are you talking about April of this year now?
Speaker 10: Yes, April this year.
Speaker 4: So after they reprogrammed it back, when did they reprogram it?
Speaker 4: That was back in twenty twenty and excuse me, I'm sorry,
Speaker 4: back in twenty twenty three.
Speaker 10: Twenty twenty two. I bought it in twenty two.
Speaker 4: Okay, So when they reprogrammed it, it worked up until
Speaker 4: April of this year.
Speaker 3: Yes, okay, So what happened in April of this year?
Speaker 3: Tell me? Tell me what happened in April this year?
Speaker 10: April this year, I finally got it in after taglingham
Speaker 10: month and a half. They had it sit in their
Speaker 10: lot before they even got a diagnostic. Come back and
Speaker 10: they tell me, my transmission's gone. My timing, my friend,
Speaker 10: my friend, end of the timing. It's gone, my water tomp,
Speaker 10: all the sills.
Speaker 4: Okay, I'll say, hold on, hold on, hold on. So
Speaker 4: in April, how many miles on it.
Speaker 10: I had? I think like a little under eighty or
Speaker 10: maybe just just at eighty, so that your.
Speaker 4: Trans is gone, Yeah, your training is root is gone.
Speaker 4: I mean they say it needs complete new tranny.
Speaker 10: They didn't even give me a new They give me
Speaker 10: a rebuilt.
Speaker 4: Well that's all they have to do under warranty. But
Speaker 4: I don't want to know what they gave you. I
Speaker 4: want to know the three things that were bad the tranny,
Speaker 4: the timing belt, the timing chain or belt, basically.
Speaker 10: The whole front end I have to do with the
Speaker 10: timing system, okay, and did.
Speaker 3: They replace okay? And what else?
Speaker 4: There were three things the tranny, timing and what else? Okay, okay,
Speaker 4: so the tranny, timing, and water pump.
Speaker 3: What did they do? Did they handle those things?
Speaker 10: They did handle it. Eventually, it did get repaired. But
Speaker 10: when I received it, I literally like, as I drove off,
Speaker 10: I was like, well, he goes, look might need time
Speaker 10: to adjust again. I thought that that was kind of weird.
Speaker 3: But that was in April.
Speaker 4: Here's here's what I needed to know in the interests
Speaker 4: of time, Henry. Back in April, they said they fixed everything.
Speaker 4: Do you still have the same problems? I am and
Speaker 4: are so you still have a bad timing, You still
Speaker 4: have bad timing, you still have a bad transmission, and
Speaker 4: you still have a bad water pump.
Speaker 10: I don't. I don't think the water pump is an issue.
Speaker 10: I'm not a mechanic.
Speaker 4: I'm not in so what I'm asking you, that's what
Speaker 4: I'm asking you. How do you know you have the
Speaker 4: same problems.
Speaker 10: Because the fuel economy got worse, the transmission is still
Speaker 10: rough shifted.
Speaker 3: Okay, got it? Okay?
Speaker 4: Hold on, all right, Henry, hold on, I don't blame
Speaker 4: this guy for being frustrated. Three all three seven one,
Speaker 4: three eight two five five Go with a sure thing
Speaker 4: Denver's best roofer Excel roofing dot com. You don't pay
Speaker 4: a cent until you're content. Time for an insurance checkup free,
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Speaker 4: your coverage at dozens of insurance companies. Find out now
Speaker 4: three all three seven to seven to one.
Speaker 3: Help.
Speaker 4: You'll think you're his only customer when you cho Frank
Speaker 4: durand the real estate man dot Com to list your
Speaker 4: home with Remax Alliance three oh three nine two zero
Speaker 4: sixteen twenty two.
Speaker 3: All right, Tom.
Speaker 4: Martino here, So Marx being a wise guy, how about
Speaker 4: so I'm I'm going to do the spooky lighting and
Speaker 4: then I'm going to go back to normal though, So uh, anyway,
Speaker 4: let's talk seriously. Now, I want to go back to Henry. Henry,
Speaker 4: this is what I think, Okay, I think you deserve
Speaker 4: proper repairs under warranty period.
Speaker 3: That's what you deserve. Now, it could be that this
Speaker 3: dealer is not giving you proper repairs.
Speaker 4: But if you bought an extended warranty, you don't have
Speaker 4: to keep going back to the same dealer. Did you
Speaker 4: ever try going to a different dealer?
Speaker 10: So I called the warranty personnel and they said that
Speaker 10: I cannot. They said that my warranty is specific with
Speaker 10: that dealership.
Speaker 4: Well, if it is read it, because that would be
Speaker 4: really weird. But if it is specific to that dealer,
Speaker 4: that's weird. Okay, And yeah, Mark, I did I have
Speaker 4: been keeping track of how many times they use the
Speaker 4: word weird because Mark brought it up one time and
Speaker 4: I do use it a lot, I guess so, but
Speaker 4: only with weird callers, like like weird Henry. So, Henry, listen,
Speaker 4: here's what I think we should do. And I'm serious. Now,
Speaker 4: is your car drivable right now? Are you driving your truck?
Speaker 8: No?
Speaker 10: So my truck is back with them. That's the problem.
Speaker 10: It's on July seventeenth. They went back in because I
Speaker 10: told you, okay.
Speaker 3: Because here's what I would have said.
Speaker 4: First of all, we need to look at your We
Speaker 4: need to look at your actual warranty.
Speaker 3: Can you send it to us? Yeah?
Speaker 10: Yeah, I can definitely send you that.
Speaker 4: And then here's something else I'm going to tell you.
Speaker 4: And it may be difficult right now because they have it,
Speaker 4: but give them one more chance, and then let me
Speaker 4: look at the warranty and then let's take it over
Speaker 4: to a place to have it analyzed. Once you get
Speaker 4: it back. If you have more trouble, Yeah.
Speaker 10: Yeah, no, that's that sounds good to me. You know,
Speaker 10: it's just upsetting because now they're asking for like, I.
Speaker 3: Don't blame you, man, I listen, I don't blame you.
Speaker 4: You deserve to get it fixed, okay, now, you know,
Speaker 4: I mean, let's just say you're a nitpicker and you're
Speaker 4: making it up. That's different. But we're going to figure
Speaker 4: that out with an independent look at this thing. So
Speaker 4: I'm marking this hold on. I'm marking this as pending.
Speaker 4: I want you to call me back, send it, send
Speaker 4: me the warranty. I want you to send it for
Speaker 4: car day tomorrow. Okay, okay, and then we'll get you
Speaker 4: back on threel three seven one three A two five five.
Speaker 4: Let's see if we can squeeze. Linda has a follow
Speaker 4: up with Springs Automotive. Hey, Linda, let's start your follow up.
Speaker 4: We you know, Mark did a funny commercial. I did
Speaker 4: the commercial. Mark put it on, cut it up and
Speaker 4: put on a commercial about them ripping people off. And
Speaker 4: I really believe they suck. You had a two thousand
Speaker 4: and eight miles of c X seven. They charged you
Speaker 4: after you know, the purchase five grand. The car wasn't
Speaker 4: worth much you bought, but then you paid them another
Speaker 4: forty eight hundred for a replacement engine. That replacement engine
Speaker 4: was installed wrong and went bad. You had to reinstall
Speaker 4: it for eighteen hundred plus. They did twenty seven hundred
Speaker 4: in damages because of that first bad one. I mean
Speaker 4: you were buried in this car. What's the follow up
Speaker 4: you have, Linda, Well, I was.
Speaker 11: Were trying to get a hold of.
Speaker 8: Yesterday.
Speaker 11: You tried to get a hold of different springs and
Speaker 11: nobody would That's right.
Speaker 4: Did you ever talk to him or not? Did any
Speaker 4: did yesterday make any difference or not?
Speaker 3: No? No, okay, people, we got to step it up
Speaker 3: a bit.
Speaker 11: And so I spoke to the mechanic in North Dakota
Speaker 11: this morning.
Speaker 12: Again.
Speaker 7: Yes, and they're waiting.
Speaker 11: They're waiting for you to get a hold of the Okay,
Speaker 11: got it, and then they are ready take your phone call.
Speaker 4: All right, hold on, Mark, let's just get that commercial ready.
Speaker 3: Do you still have it? Do we still have it
Speaker 3: from yesterday? Yeah, Shannon's got it.
Speaker 4: All right, hold it and let's let's bring that back
Speaker 4: for the next hour, along with their phone number and
Speaker 4: all that, and let's go to war.
Speaker 3: I'm gonna turn the lice back on.
Speaker 4: I don't think this is working, by the way, three
Speaker 4: O three seven one three eight two five five go
Speaker 4: with a sure thing Denver's best roofer Excel roofing dot com.
Speaker 3: You don't pay a cent until you're contenth time for
Speaker 3: an insurance check up. Free. No obligation.
Speaker 4: In comparison, call Compass Insurance paying too much your coverage
Speaker 4: at dozens of insurance companies find out now three oh
Speaker 4: three seven to seven to one help. You'll think you're
Speaker 4: his only customer when you choose Frank durand the real
Speaker 4: estate Man dot com to list your.
Speaker 3: Home with Remax Alliance.
Speaker 4: Three oh three nine two zero sixteen twenty two.
Speaker 2: Dum, you need advice, you don't have.
Speaker 1: Come running just.
Speaker 3: As as as we can.
Speaker 2: Shooter's gonna help.
Speaker 1: Come man, This is.
Speaker 3: The Troubleshooter Show.
Speaker 4: No Tom Martino, Hey, Tom Martino here, Welcome to the show.
Speaker 4: Three oh three seven one three talk seven one three
Speaker 4: eight two five five. This hour brought to you by
Speaker 4: eight eight eight Heating dot Com. Hey, there's plenty of
Speaker 4: warm weather ahead and also cold weather's coming eventually, and
Speaker 4: you want them to check out your system.
Speaker 3: You can trust them.
Speaker 4: They're live local, haven't been purchased by some giant equity firm.
Speaker 3: Three oh three seven seven zero.
Speaker 4: Two seven seven six eight eight eight Heating dot Com. Hey, listen,
Speaker 4: I am telling you that you uh need when you
Speaker 4: have a problem, keep us informed because we really want results.
Speaker 4: But we all as a collective have to let people
Speaker 4: know when they're doing a good job and when they're
Speaker 4: doing a bad job. Now, this is all opinion related, right,
Speaker 4: but that's what reviews are. Freedom of speech, freedom of expression,
Speaker 4: and although there is a move to suppress all of
Speaker 4: that in this country, we still have it.
Speaker 3: And I urge you to let Springs Automotive.
Speaker 4: Group know about your impression of them in a nice way,
Speaker 4: not vulgar. I don't want you to be vulgar. I'm serious. Now,
Speaker 4: companies pay thousands and thousands and thousands of dollars for AdWords,
Speaker 4: for clicks, for advertisements, for spots, for commercials, for TV,
Speaker 4: for radio, for social media, and what they want they
Speaker 4: want to create what's called the lead. Then they want
Speaker 4: to create what's called the review. The review is supposed
Speaker 4: to let them know if they're doing good or bad. Now,
Speaker 4: I don't know how anyone can call this following experience,
Speaker 4: the one I'm going to outline here, how they could
Speaker 4: ever call it good. Linda bought a car from the
Speaker 4: Springs Automotive Group and apparently they're proud of what they did.
Speaker 3: They refuse to address it.
Speaker 4: Now, I will say this, they they absolutely positively do
Speaker 4: not hesitate to take your money, but when it comes
Speaker 4: to customer service, they absolutely suck.
Speaker 3: And I want everyone to know. And I'm going to
Speaker 3: give out their number.
Speaker 4: And I want you in a very polite way, because
Speaker 4: after all, they pay for feedback.
Speaker 3: They love review use, so give him reviews. I'm going
Speaker 3: to tell you what happened.
Speaker 4: Linda bought a two thousand and eight miles to CX seven. Now, listen,
Speaker 4: this car may have been a piece of poop. It
Speaker 4: may have Okay, she bought it for five grand, But
Speaker 4: even if this car was a piece of poop, she
Speaker 4: still doesn't deserve what happened. Three days later, the engine
Speaker 4: went out. At that point, I would have had more
Speaker 4: respect for Springs Automotive if they said, well, sorry, it's
Speaker 4: a used car as is, you know. But instead they
Speaker 4: said we'll replace the engine and charged her forty eight
Speaker 4: hundred bucks. She would have been better off going somewhere else. Now,
Speaker 4: I don't know why, Linda. If you bought a car
Speaker 4: and three days later the engine goes out, why would
Speaker 4: you pay five thousand dollars to have a bad engine
Speaker 4: replaced when you just paid five thousand for the car,
Speaker 4: which would be a total of ten grand for a
Speaker 4: piece of crap car.
Speaker 3: Why would you do that.
Speaker 11: Linda, I didn't know which way to turn tom Okay.
Speaker 4: So you paid this forty eight hundred bucks. They replaced
Speaker 4: the engine, You took the car. You took the car
Speaker 4: to Wisconsin.
Speaker 7: Right, No, to North Dakota.
Speaker 4: I'm sorry, I keep saying Wiscon, North Dakota. On the
Speaker 4: way to North Dakota. You're having a problem. You limp there,
Speaker 4: you get there. The guy up there that we've talked
Speaker 4: to says, the installation of that engine was very poor.
Speaker 4: And not only was it poor, it did additional damage
Speaker 4: to the rest of the car.
Speaker 3: What's the only bright spot.
Speaker 4: In this whole thing is that the people who supplied
Speaker 4: the engine, not Springs Automotive, but someone else. The other
Speaker 4: group that supplied the used engine sent another used engine
Speaker 4: under warranty to North Dakota. Now, the guy in North
Speaker 4: Dakota said the replacement engine is fine and he wouldn't
Speaker 4: all it, but there's other damages done by the previous installation.
Speaker 4: So in my mind, Springs Automotive group, they owe you
Speaker 4: an explanation. First and foremost, you got charged forty eight
Speaker 4: hundred for the engine, and then they did a bad installation,
Speaker 4: and then on top of that they did damage, and
Speaker 4: then on top of that, you had to pay to
Speaker 4: have another engine reinstalled. They should help you in some way,
Speaker 4: but Spring's Automotive doesn't see it that way.
Speaker 3: But let me outline these charges.
Speaker 4: The original purchase five grand, the replacement engine.
Speaker 3: You paid three days later, forty eight hundred.
Speaker 4: You paid ninety eight hundred dollars so far, and then
Speaker 4: you had to get another replacement engine, and you had
Speaker 4: to pay another eighteen hundred on top of that, and
Speaker 4: then the damage they did in the previous installation costs
Speaker 4: you twenty seven hundred. You're out all of that money.
Speaker 4: Think about that. You're out all of that money because
Speaker 4: they suck. And I'm adding it all up right now
Speaker 4: and I'm going to get you the total.
Speaker 3: And this is the depressing part.
Speaker 4: You're out fourteen thousand, three hundred dollars. Think about that.
Speaker 4: Fourteen on an OA car. I mean, I don't even
Speaker 4: know how they can sleep at night. But they refuse.
Speaker 4: They think if they go away, this is going to
Speaker 4: go away. They think people are gonna forget. I'm not
Speaker 4: gonna let people forget. By the way, I texted them
Speaker 4: on their website. I went to Springs Automotive Group dot
Speaker 4: com and it shows three locations. One in on South
Speaker 4: plat on East Platte in Colorado Springs, another one on
Speaker 4: North Powers, Colorado Springs. The Colorado Springs number for our
Speaker 4: Springs audience seven to one nine four seven seven zero
Speaker 4: nine zero zero. That's seven to one nine four seven
Speaker 4: seven zero nine zero zero. In Inglewood on Santa Fe,
Speaker 4: their number is three oh three seven eight nine twenty
Speaker 4: eight eighty six. Three oh three seven eight nine twenty
Speaker 4: eight eighty six. Now let me give a word to
Speaker 4: Spring's Automotive Group, and no doubt they're idiots, so they're
Speaker 4: gonna probably have an attorney listen to this because they're
Speaker 4: pissed off. So let me just say, mister attorney, Uh,
Speaker 4: I'm not shaking in my boots.
Speaker 3: I'm not afraid.
Speaker 4: I'm expressing my opinion based on the facts in this
Speaker 4: case and based on how this woman is being treated.
Speaker 4: And I'm giving my honest to God impression that they
Speaker 4: should not ever no one should ever shop at Springs
Speaker 4: Automotive Group based on this. If you act this bad,
Speaker 4: this for this deal, I could never trust you. How
Speaker 4: you charge forty eight hundred dollars for a faulty installation
Speaker 4: of an engine and then ghost. This woman is beyond
Speaker 4: I have no idea how that could ever happen. That
Speaker 4: Springs Automotive Group and in the ones she dealt with
Speaker 4: three OHO three seven, eight nine twenty.
Speaker 3: Eight eighty six. You guys really suck.
Speaker 4: So I texted them on their site it says text us,
Speaker 4: and I wrote my name and my number, and I said,
Speaker 4: why does your dealership suck? And they wrote and said, hey,
Speaker 4: happy that you texted us. And then I get a
Speaker 4: message from Guy who's Guy.
Speaker 3: Thank you? So he's the owner.
Speaker 4: I'm out of the office, but as our staff, but
Speaker 4: as our staff instructed your staff yesterday.
Speaker 3: You can try to reach.
Speaker 4: Me by email at Guy and I'm not going to
Speaker 4: give it out or on my cell. I won't give
Speaker 4: that out yet. I will try to get on the phone.
Speaker 4: I will call you back. Please do not insinuate fault
Speaker 4: or blame based on one side of the story, and
Speaker 4: please get all of the facts prior to passing judgment. Okay, Guy,
Speaker 4: I'm going to reserve judgment until you come on. This
Speaker 4: sounds pretty bad, but I'm going to reserve judgment.
Speaker 3: So what I'm gonna do, Susan?
Speaker 10: Wait?
Speaker 3: Wait is it?
Speaker 9: We're sure though she bought the car in three days later?
Speaker 4: Well, actually, hold on, that's her story, to be fair,
Speaker 4: that's first story.
Speaker 3: That's what she's saying.
Speaker 9: But then they sold her an engine and that engine
Speaker 9: apparently is a piece of crap.
Speaker 4: Right, okay, the second engine which was done under warranty
Speaker 4: for that first engine she paid forty eight hundred dollars
Speaker 4: for three days after she purchased when the other one
Speaker 4: went out.
Speaker 3: That car. Now, now I want to ask if.
Speaker 9: You hold on, And now it's in another shop where
Speaker 9: they have gone through it. They have taken pictures, they
Speaker 9: have sent us the pictures. We have all the evidence.
Speaker 9: I've looked through them. That that second engine they sent,
Speaker 9: I would say, at best, and this is my opinion
Speaker 9: based on the pictures I looked at, is a used
Speaker 9: piece of crap.
Speaker 3: Oh see Mark the guy now now, really, to.
Speaker 4: Be fair, the guy said that the replacement engine, there's
Speaker 4: really nothing wrong with the replacement engine they sent and
Speaker 4: now it was used, yes it was, But he did
Speaker 4: say it was more the damages done by the previous
Speaker 4: installation that was causing a problem.
Speaker 3: Got it.
Speaker 9: So when these guys sold her that engine after she
Speaker 9: purchased the car and it went to hell three days later,
Speaker 9: they charged her for the engine. They installed it like
Speaker 9: a bunch of morons and created more damage.
Speaker 3: That's what.
Speaker 4: That's what that according to the guy that we taught.
Speaker 4: We actually talked to the mechanic in North Dakota and
Speaker 4: he said that previous installation was hillatious.
Speaker 9: Suzanne, why don't you try, guy Tom, put up the
Speaker 9: cell phone number.
Speaker 3: WoT it already, Let's try and see if you'll come
Speaker 3: on Tom. They said they'd be in the office at noon.
Speaker 4: We can wait till noon, although I would love our
Speaker 4: Colorado Springs audience to hear it. And he's but he's
Speaker 4: on his cell phone. Did he want us to wait?
Speaker 4: I didn't see that.
Speaker 9: I think if you call that cell phone, Suzanne, he
Speaker 9: might answer, we need to take this break.
Speaker 3: We need to take this break.
Speaker 4: I'm Tom Martine three O three seven one three tong
Speaker 4: seven one three.
Speaker 3: A two five five. Frank durand the real estate man.
Speaker 4: By the way, Frank will always be straight with you,
Speaker 4: whether you're buying or selling real estate. He'll do a
Speaker 4: free market evaluation of your property. He'll tell you what
Speaker 4: he thinks it will self war, what you'll net, what
Speaker 4: you can buy. He is so wonderful and he does
Speaker 4: all of this complimentary based on his thirty years of experience.
Speaker 4: Frank Duran, The real Estate Man dot com three oh
Speaker 4: three nine two zero sixteen twenty two. Go with a
Speaker 4: sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 4: Wait time for an insurance check up free, no obligation
Speaker 4: comparison call Compass Insurance Paying too much your coverage at
Speaker 4: dozens of insurance companies find out now three oh three
Speaker 4: seven to seven to one help. You'll think you're his
Speaker 4: only customer when you choose Frank durand the real Estate
Speaker 4: Man dot com to list your home with Remax Alliance
Speaker 4: three oh three nine two zero sixteen twenty two. Hi
Speaker 4: Tom Martino, you're a troubleshooter three oh three seven one
Speaker 4: three talk three oh three seven one three eight two
Speaker 4: five five. So we're trying to get Springs Automotive Group on.
Speaker 4: I need to go to another call JR. You have
Speaker 4: a call, Go ahead, sir JR. Welcome, what's happening?
Speaker 12: Hey, Tom, thanks for the call. Yes, sir, say guy
Speaker 12: on there earlier the attorney. I just wondered, what's my advantage,
Speaker 12: Tom or mark to I sold a house in twenty
Speaker 12: twenty here in the Springs one in twenty twenty one,
Speaker 12: and I did it for sale by owner. It was fantastic.
Speaker 12: I'm ready to sell the house that I'm living in,
Speaker 12: which is.
Speaker 13: More valued at a higher level.
Speaker 12: But you guys were talking about that, and it's like,
Speaker 12: why can't I isn't it more beneficial to me?
Speaker 4: Because they want Okay, let's talk about let's talk about
Speaker 4: that in general.
Speaker 3: Okay.
Speaker 4: Having purchased and bought and sold fourteen houses, I'm going
Speaker 4: to tell you that I believe it's foolhardy.
Speaker 3: In my opinion.
Speaker 4: Now it's also foolhardy to pay full commissions every time
Speaker 4: if you've been through it a lot. But I want
Speaker 4: to ask Brad O'Brien some of the pitfalls. Brad, how
Speaker 4: many for sale by owners do you get where you
Speaker 4: act or help them out the seller?
Speaker 3: Do you get many of those or not?
Speaker 6: Yes? I do get a fair amount.
Speaker 4: Oh, you do because they don't want to pay a commission,
Speaker 4: so they pay you by the hour.
Speaker 3: By the transaction or how I.
Speaker 6: Built be based upon my time case.
Speaker 4: So does it Usually It's hard to say, but I'll
Speaker 4: bet you it's usually cheaper.
Speaker 3: Than higher than get it than paying a commission.
Speaker 5: Oh yeah, they might pay me something under five grand
Speaker 5: versus thirty fifty thousand something.
Speaker 3: So JR.
Speaker 12: Are you they want they want? They want thirty seven
Speaker 12: thousand tons for my.
Speaker 3: No, I know that. I just I just said. I
Speaker 3: think it's fullhardy to do.
Speaker 4: It alone unless you can do it for a reduced commission,
Speaker 4: if you're familiar with the process, and or I went
Speaker 4: to Brad and asked about being an attorney in this,
Speaker 4: Like you said, for a few grand, you get it
Speaker 4: done and you don't pay the thirty five or forty
Speaker 4: or fifty whatever. But that that's but but there's something
Speaker 4: more to it. And let me explain this. And I'm
Speaker 4: not trying to justify what real estate people make. But
Speaker 4: good real estate people do a couple things that I
Speaker 4: think we can't do. Okay, that's I believe this. Here's
Speaker 4: what I believe they do. I believe a good real
Speaker 4: estate broker like a Frank durand the real estate man
Speaker 4: dot Com. I think Frank does this. He helps you
Speaker 4: sell faster and usually for more money because he knows
Speaker 4: the market, he knows where to price it, he knows
Speaker 4: how to get pricing bids and all that.
Speaker 3: But you're still going to pay commission.
Speaker 4: Now, another thing a good real estate broker does is
Speaker 4: they market. They outbound market it to hundreds of thousands
Speaker 4: of sources. Okay, Now, if you know how to outbound market,
Speaker 4: if you know how to price, if you know how
Speaker 4: to negotiate, if you know how to create a bidding war,
Speaker 4: if you can sell fast and you can sell for more,
Speaker 4: then go ahead and do it.
Speaker 3: Now. Here's another thing I think.
Speaker 4: A good real estate broker can do, and that is
Speaker 4: qualify buyers. Now, you may have had good luck, Jr.
Speaker 4: And you may continue to have good luck, so I'm
Speaker 4: not telling you you need a broker, but listen carefully
Speaker 4: to this part. There are many people who waste time
Speaker 4: and energy trying to do it themselves because they don't
Speaker 4: know how to qualify buyers, don't know how to not
Speaker 4: take it off the market. They don't know how to
Speaker 4: take the right offer. One offer might be a lot,
Speaker 4: one might be a little less. One buyer might be
Speaker 4: Golden one buyer may not be so. So there are
Speaker 4: all kinds of things that can go wrong. Does that
Speaker 4: mean that everyone needs a broker? No, it does not.
Speaker 3: It does not.
Speaker 12: But if in my if in my mind, Tom, I
Speaker 12: know I want four for my house, I'm not taking
Speaker 12: any less. I'm not doing anything extra. But all the
Speaker 12: people looking, I've had a couple on my block that's
Speaker 12: sold in days.
Speaker 3: You know, what do you mean? Now? You just no offense? Man?
Speaker 9: But tell me if I just heard this right, you're
Speaker 9: not going to take any less and you don't want
Speaker 9: any extra?
Speaker 13: No, no, no, I didn't say extra.
Speaker 3: What I'm saying is what were you saying there? I
Speaker 3: only owe eighty on my house.
Speaker 12: If I can walk off with four forty.
Speaker 7: Eight, that's that's all what they are.
Speaker 3: Here's what I'm as.
Speaker 9: JR.
Speaker 3: Just said it again, that's all he wants.
Speaker 9: So I would say, if that's all he wants, I
Speaker 9: would say he doesn't need a broker.
Speaker 4: That's right, that's right, And if he doesn't want the
Speaker 4: professional help. But JR, here's what I'm saying, without even
Speaker 4: consulting a broker, without even consulting a broker, I think
Speaker 4: it's a rash decision.
Speaker 3: Is it the wrong decision? I don't know. It might
Speaker 3: be maybe not. Here's what I'm saying.
Speaker 4: What if a good broker says, you know what, you
Speaker 4: can get four seventy five for that, So not only
Speaker 4: do you get more money, it pays for the commission,
Speaker 4: and you get all the professional help and expertise, then
Speaker 4: it would be worth it. But without even consulting one
Speaker 4: or two, you don't even know that. So but if,
Speaker 4: like Mark says, if you don't care and you know
Speaker 4: you can get four forty and that's all you want
Speaker 4: and you want no professional help, and you're positive you're
Speaker 4: not going to run into any pitfalls and waste time,
Speaker 4: go ahead and do it.
Speaker 3: Go ahead. You know you're calling me to ask an opinion, and.
Speaker 4: Then you're talking yourself into the other way.
Speaker 3: I'm not telling you not to do it.
Speaker 4: I am telling you to explore it and compare.
Speaker 12: Right right, I'm going to be calling Brad. I think
Speaker 12: that's gonna work out good for me.
Speaker 4: Okay, that's good. Then you go ahead and do that again.
Speaker 4: Brad O'Brien is here seven two zero three, seven zero
Speaker 4: seventy three eighty eight. I again think it's foolish not
Speaker 4: to compare. Did I tell JR. He must use a broker?
Speaker 4: Absolutely not. But here's what you call a person who
Speaker 4: will not even explore another option. They're bullheaded. I'm sorry
Speaker 4: you are. I'm not saying you have to go in
Speaker 4: that direction. You don't ever have to go in that direction.
Speaker 4: But what if you found gold? You know, people, you
Speaker 4: have to be open. That goes for everything, that goes
Speaker 4: for investing, that goes for buying, that goes for selling,
Speaker 4: that goes for cars, it goes for everything, for furnaces,
Speaker 4: for air conditioning. You've never heard me say take your
Speaker 4: first offer and go with it.
Speaker 3: Ever, Sam, what's going on with you? I got to
Speaker 3: take a break, but I want to get started with you. Sam.
Speaker 3: What's happening? Okay?
Speaker 14: I got a question for you.
Speaker 10: Purchasing a used car?
Speaker 15: Do you pay a dealer handling fee?
Speaker 4: Well, you can pay anything that's in the deal. It's
Speaker 4: all negotiable. There is no right or wrong. If they
Speaker 4: want to charge a handling fee. They can charge any
Speaker 4: kind of a fee. I mean, but whether or not
Speaker 4: you have to pay it is negotiable. Okay, see an
Speaker 4: let me tell you why.
Speaker 3: They put handling fees on.
Speaker 4: Okay, they put handling fees on because they want to
Speaker 4: price a car, and they want cars to be priced
Speaker 4: appropriately for the marketplace. Then once they know you like
Speaker 4: the car, then they tell you and what I don't mean,
Speaker 4: once it's it's usually somewhere in the dealership or in
Speaker 4: the ad plus dealer handling and prep and all that.
Speaker 4: Then they add other money that they know they want
Speaker 4: to make, like for overhead and not necessarily profit. But
Speaker 4: let's just say for the docs and all of that,
Speaker 4: it's not wrong, it's not right. It's whatever people perceive
Speaker 4: it to be. If there's a big handling fee, I
Speaker 4: resent trying negotiating everything, and then then now there's a
Speaker 4: twelve hundred dollars handling fee. I mean, I personally like
Speaker 4: it all in one shot, but I understand why they
Speaker 4: do it that way. If you have an additional question,
Speaker 4: hang on, okay, three h three seven to one three
Speaker 4: talk go with a sure thing Denver's Best Roofer Excel
Speaker 4: roofing dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 4: Leave time for an insurance check up free no obligation
Speaker 4: comparison call Compass Insurance paying too much your coverage at
Speaker 4: dozens of insurance companies.
Speaker 3: Find out now three all three seven to seven to one.
Speaker 4: Help You'll think you're his only customer when you choose
Speaker 4: Frank durand the real estate man dot com to list
Speaker 4: your home with Remax Alliance three all three nine two
Speaker 4: zero sixteen twenty two. Hi Tom Martino, your troubleshooter. Three
Speaker 4: oh three seven one three talk three oh three seven
Speaker 4: one three eight two five five. Let's talk and see
Speaker 4: what's on your mind. Okay, we have another question from Sam.
Speaker 4: Sam wanted to know about purchasing a used car, about
Speaker 4: handling deals, handling preps, prep charges, handling charges, all of that.
Speaker 3: Go ahead. I'm sorry, Sam, what's your additional question?
Speaker 13: Okay, here's here's what I've got.
Speaker 15: Yeah, I've got a old the price for the car, yeah,
Speaker 15: and I got a hand Then I have a handling fee, yeah.
Speaker 15: And I have a trade in credit. And I have
Speaker 15: total taxes which it says zero, electronic filing fee, a
Speaker 15: lean fee, the title fee, an extended warranty fee, and
Speaker 15: then there's a says the total sale fifteen K. How
Speaker 15: I get a phone call saying I om for the taxes.
Speaker 9: Well, yeah, it said zero. You just read that. That's
Speaker 9: like one of the oldest tricks in the book.
Speaker 3: Man.
Speaker 4: Now, taxes, by the way, should should not be charged
Speaker 4: on anything but.
Speaker 3: The car itself, but trade in.
Speaker 4: But usually they don't collect taxes unless it's financed on
Speaker 4: a cash deal. You pay the taxes when you register
Speaker 4: the car with the.
Speaker 3: Bill of register the car, right, Yeah, Usually yep, did
Speaker 3: you finance this?
Speaker 15: Okay?
Speaker 3: Did you finance this?
Speaker 13: Using the word you said?
Speaker 15: Usually, So when I go over to the Jefferson County.
Speaker 3: Sam, did you finance this? Please answer me that did
Speaker 3: you finance this? Oh? Oh, okay, go ahead, sir. I
Speaker 3: did not finance it, got it, sir, go ahead. So
Speaker 3: then when I go.
Speaker 7: To the TAJH Mahal, I paid the taxes.
Speaker 3: Then that's usually what happens.
Speaker 4: Yes, I say usually, because sometimes you pay them.
Speaker 9: I would even on a cash deal. I think if
Speaker 9: he unless be registered to out of state, I think
Speaker 9: they do all that because they're the one that sends
Speaker 9: all the title work and everything to the DMV. I mean,
Speaker 9: I paid cash for a car not long ago, and
Speaker 9: that's exactly what happened. They took the sales tax, they
Speaker 9: took everything, and then I just went to the DMV
Speaker 9: and paid the registration.
Speaker 4: Because I Okay, Mark, actually I got to look it
Speaker 4: up because I did it both ways.
Speaker 3: That I don't know what correct answer is. I know
Speaker 3: out of state.
Speaker 9: I've purchased a vehicle for someone out of state and
Speaker 9: paid cash for it, and then I did not pay
Speaker 9: sales tax. When he registered it, he paid the sales tax.
Speaker 15: Okay, Well that's my question, because I got a phone
Speaker 15: call saying that I needed I'm looking.
Speaker 3: At the dealer licensing board.
Speaker 4: Licensed car dealers are required to collect sales tax for
Speaker 4: every motor vehicle they sell, and they must prepare a
Speaker 4: standard tax receipt.
Speaker 3: Yeah, that's why I said. It was kind of the
Speaker 3: oldest trick in the book.
Speaker 9: They sold you this car and left off a couple
Speaker 9: thousand bucks and taxes, So you think you got a
Speaker 9: good deal bottom line, but.
Speaker 3: You've however, are not cool.
Speaker 4: If there are specific local taxes, some of that have
Speaker 4: not been They have to collect state tax.
Speaker 3: Yeah they said zero. They didn't collect a nickel.
Speaker 4: So sometimes they collect just state tax and you pay
Speaker 4: local taxes. There's some left over, or all you pay
Speaker 4: is state tax and not city tax if it's in
Speaker 4: a city. That doesn't have one, but they're generally required.
Speaker 4: But I'm going to say something that's really important. Whether
Speaker 4: they collected it or not, does not negate you owing it.
Speaker 3: No, not at all. You owe it.
Speaker 4: So if they're going to give you a receipt for
Speaker 4: it and and actually show you that it's for taxes,
Speaker 4: then you can pay them.
Speaker 3: It doesn't matter. You're going to have to pay it anyway.
Speaker 3: Why do you care?
Speaker 16: Oh?
Speaker 15: My question is, like I said, I create the guy
Speaker 15: out right, and then I get.
Speaker 10: A phone call the following day saying that they.
Speaker 15: Left off the taxes.
Speaker 10: How I need to pay them for the taxes?
Speaker 3: Yeah, what's the name of the dealership?
Speaker 10: It's on your referral list?
Speaker 4: Well, I don't care who is it? R Okay, let's
Speaker 4: call Rodney. Well call them. I mean, man, we don't
Speaker 4: we don't protect people. They're great people usually when we talked,
Speaker 4: when I say usually they're great people. And usually no
Speaker 4: one has anything that they're not gonna tell us.
Speaker 3: So let's talk.
Speaker 4: Let's just call them and ask them about it. Thank you,
Speaker 4: Sam hold On three oh three seven one three talks
Speaker 4: seven one three eight two five five. Now we're going
Speaker 4: to see what they say about this. I have a
Speaker 4: question for Brad O'Brien O'Brien legal services.
Speaker 3: Uh, and they want to know this, Brian.
Speaker 4: Somebody's interested in what you talked about, and that is
Speaker 4: you know, you charge by the hour charge for your time.
Speaker 4: You can help people with uh transactions if they want
Speaker 4: to sell and you don't represent either one of them.
Speaker 4: They want to know or do they go to you
Speaker 4: as a buyer or a seller if they wanted to
Speaker 4: do it this way a seller, you would represent.
Speaker 3: The seller then technically or not? How does that work?
Speaker 3: Hold on?
Speaker 6: There you go, sir, I represent who calls me first?
Speaker 4: Okay, So if a seller calls you and says I'm
Speaker 4: selling my house. I don't want to use a real
Speaker 4: estate broker, then you would make sure that the contracts
Speaker 4: are done correctly and.
Speaker 5: All that that's right, help them get under contract before closing,
Speaker 5: helping with all the due diligence and action items, and
Speaker 5: then for closing and help them with the closing documents and.
Speaker 4: Where the complication might come in. People rarely not with
Speaker 4: the new law. Though with the new law there will
Speaker 4: be no complication because if someone comes with a broker,
Speaker 4: that's that buyer's got to pay the broker if you
Speaker 4: don't negotiate to pay it, right, I mean, so that
Speaker 4: seller can simply have an attorney and pay no commissions.
Speaker 5: Well, the new contract form has a place in the offer,
Speaker 5: the actual contract between buyer and seller where it has
Speaker 5: the commission in there, and the real estate broker is
Speaker 5: an intended third party beneficiary of that contract between.
Speaker 3: Buys the seller. Cap I'm not going to pay it.
Speaker 6: Yes, it's fully negotiable.
Speaker 9: We should ask Frank how this is going to affect
Speaker 9: a biz in general, because that's pretty amazing.
Speaker 3: That's a huge change.
Speaker 4: It is a huge change in that it's not automatic
Speaker 4: as far as who pays what. I think it is
Speaker 4: automatic when you write with a listing broker, you're going
Speaker 4: to pay three percent.
Speaker 3: You're gonna pay the three percent.
Speaker 4: But if you you know, that's the way I look
Speaker 4: at it. If that's automatic, you're going to pay it
Speaker 4: or you're not going to pay it. But but you're
Speaker 4: going to pay it to the listing broker for sure.
Speaker 4: Whether you pay the buyer broker is really up to
Speaker 4: how much they offer. I mean, you can decide at
Speaker 4: the last minute you're not going to pay it. You
Speaker 4: just don't sign the offer if it has the commission
Speaker 4: in there for the buyer's broker and you don't want
Speaker 4: to pay it, just don't sign it.
Speaker 3: And you say no, I'm not paying it.
Speaker 4: I mean, so, yeah, it is a big change, but
Speaker 4: it also allows each party to pay whatever.
Speaker 3: Commission they want.
Speaker 9: I'm thinking more of it on the advertising level, like,
Speaker 9: how how do you it? Just I just can't wrap
Speaker 9: my hand around that change. Yet it's so different than
Speaker 9: what do you mean do you advertise?
Speaker 4: I mean, because you know for sure, or if you're
Speaker 4: the seller, right, you're gonna mentally think this is what
Speaker 4: I would do.
Speaker 9: If I'm selling a house for one hundred thousand dollars.
Speaker 9: Now I'm not calculating in six percent. I'm calculating in
Speaker 9: whatever my seller, whoever's selling my home.
Speaker 3: Let's just use Frank Durant.
Speaker 9: I'm gonna say, okay, Frank, I agree to give you
Speaker 9: three percent, simply as that that's right. Then I'm done.
Speaker 9: I mean, that's it.
Speaker 4: But you could also mentally say I'm going to figuring
Speaker 4: six percent just in case I need to negotiate, and the.
Speaker 9: Buyer not just knocked three percent off the price of
Speaker 9: the house and it's just that's kind of silly.
Speaker 3: But but but it is.
Speaker 4: It isn't because there are some people who will submit
Speaker 4: a contract and what they'll say is, we want you
Speaker 4: to pay for our real estate broker, for our buyer's broker,
Speaker 4: and then if you have it built in, you're gonna
Speaker 4: do it.
Speaker 3: I get that, But why would you? Why would anybody
Speaker 3: say that? Now? I don't know, because I think why you?
Speaker 3: Because I think because Psycho, I'm going to lawnmowing for
Speaker 3: the next five years. I mean, people do all kinds
Speaker 3: of stuff like that. I mean, why do they do it?
Speaker 3: I don't know.
Speaker 4: They do it though they make all kinds of demands,
Speaker 4: you know. And is it built into the price? I
Speaker 4: think it is. I think when people give allowances for
Speaker 4: repairs mentally they are when they negotiate a price, they say, look,
Speaker 4: let's have this in here in case they want you
Speaker 4: to replace this.
Speaker 9: I mean, what I'm curious about, like, if Frank comes
Speaker 9: over and talks to somebody who wants to get their household,
Speaker 9: is he going to have a conversation like, hey, do
Speaker 9: you want to.
Speaker 3: Pay the buyer? Should we pay the buyer? Should we
Speaker 3: write I.
Speaker 4: Don't know, Well, let's ask him. That's a great question.
Speaker 4: We got more coming right up. Go with a sure
Speaker 4: thing Denver's Best roofer Excel Roofing dot com. You don't
Speaker 4: pay a cent until you're content. Time for an insurance
Speaker 4: check up free, no obligation. In comparison, call Compass Insurance
Speaker 4: paying too much your coverage at dozens of insurance companies
Speaker 4: find out now three all three seven seven to one.
Speaker 3: Help.
Speaker 4: You'll think you're his only customer when you choose Frank
Speaker 4: durand the real estate Man dot com to list your
Speaker 4: home with Remax Alliance three all three nine two zero
Speaker 4: sixteen twenty two.
Speaker 3: Hey, I'm Tom Martinez.
Speaker 4: You're troubleshooter three oh three seven one three talk three
Speaker 4: oh three seven one three eight two five five. Rod
Speaker 4: griers with us from Jfar Cars. The consumer who called
Speaker 4: in is no longer on the line. His name was Sam,
Speaker 4: and he said he bought a car and paid in
Speaker 4: full everything except on the line item for taxes it
Speaker 4: said nothing. It said zero, and so then he got
Speaker 4: a call back or a text saying you need to
Speaker 4: pay taxes. He was wondering why, Rod's because he bought
Speaker 4: the car at Jfar Cars. He says, and I'm sorry,
Speaker 4: I don't have his last name. We don't have his Uh.
Speaker 4: He hung up, But since he had brought you guys up,
Speaker 4: he said he was trying to insinuate that he was
Speaker 4: blindsided by this and he was going to pay taxes
Speaker 4: when he registered it.
Speaker 3: I'd be blindsided too on that.
Speaker 4: Rod Our dealers required to collect sales tax when they
Speaker 4: sell a car.
Speaker 14: It was a cash deal, and a lot of times
Speaker 14: the state will allow you to pay after you can
Speaker 14: go in and pay that, but now the state wants
Speaker 14: us to take this the state taxes. So that's exactly
Speaker 14: what we were asking him to pay. Just pay the self.
Speaker 14: He paid no taxes at all, and you can and
Speaker 14: I showed him that that he paid no taxes at all.
Speaker 4: Okay, so good, you recalled the deal. But listen, Ronnie,
Speaker 4: why would you write it up with zero taxes?
Speaker 3: Is that just to show him the raw price of
Speaker 3: the car?
Speaker 7: No?
Speaker 14: No, we were basically trying to give him a little
Speaker 14: bit more time.
Speaker 3: It was.
Speaker 14: It was a little little long story, but I was
Speaker 14: kind of trying to help him, to give him a
Speaker 14: little bit more time and let him pay it. At
Speaker 14: did we give him sixty days in order to uh
Speaker 14: with the temporary tax. When you go in after sixty days,
Speaker 14: you will pay your taxes.
Speaker 4: So you kind of it was kind of like here,
Speaker 4: you got sixty days to worry about raising the tax.
Speaker 4: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 4: dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up free no obligation comparison
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three o three seven
Speaker 4: to seven to one help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate Man
Speaker 4: dot com to list your home with Remax Alliance three.
Speaker 3: Oh three nine two zero sixteen twenty two.
Speaker 1: Yeah news you don't happen. Just as fast as.
Speaker 2: You can shoot is gonna help?
Speaker 1: Come man, This is.
Speaker 3: The Troubleshooter Show.
Speaker 4: No Tom Martino, Hi Tom Martino here, three oh three
Speaker 4: seven one three od hawk is our number. But I
Speaker 4: want to tell you about three oh three Martino. You've
Speaker 4: called twenty four to seven three oh three six two
Speaker 4: seven eight four six six. We're proud to be part
Speaker 4: of your life and happy to help you where we can.
Speaker 3: And one thing I do want to say.
Speaker 4: We have been unable to get a hold of Springs Automotive,
Speaker 4: although we have tried.
Speaker 3: And let me explain this.
Speaker 9: Oh wait, it's afternoon. Let's try again because right now perfect.
Speaker 4: Okay, I'll recap it after We'll try one more time.
Speaker 3: Okay.
Speaker 4: Meanwhile, Betty, it's busy, busy, okay. I I did text him.
Speaker 4: I said, I'm trying to get through to you. He said,
Speaker 4: try to call again. My phone is not wrong.
Speaker 3: I don't know, man, I'm not having some suspicions, but
Speaker 3: will yourself. Yeah, that's the one you were calling, right the.
Speaker 10: Well, I call this so it went straight to voicemail
Speaker 10: when I just said a second ago.
Speaker 3: I tried again. It was to their main office, but
Speaker 3: that's usually try the the thirteen ninety two numbers.
Speaker 4: Yeah, okay, all right, three h three seven one three
Speaker 4: talk seven one three eight two five five.
Speaker 3: Betty, what's going on?
Speaker 1: Betty?
Speaker 17: I have been I have children who have mental health issues,
Speaker 17: and we've been dealing with stuff for several years.
Speaker 3: How many kids, Betty, Betty? How many kids?
Speaker 17: I have two sons fourteen, and they.
Speaker 4: Have fourteen and fifteen correct, and what are the mental
Speaker 4: health issues?
Speaker 17: My oldest son is diagnosed with tourettes and ADHD and depression.
Speaker 17: I have been trying to get him looked at for
Speaker 17: some sort of moved disorder, but because he's not eighteen
Speaker 17: and over, they usually dismissed that. But there's definitely something deeper.
Speaker 8: Whereas my other son is high functioning.
Speaker 17: Autistic with ADHD and depression.
Speaker 3: Wow.
Speaker 4: Wow, So we're both of these children like this their
Speaker 4: whole lives struggling.
Speaker 17: My youngest we found out early on, just before too.
Speaker 17: My older son, the tourette we found out in second grade,
Speaker 17: and the other problems started.
Speaker 8: Probably when he like a year or two before.
Speaker 17: COVID and then that just all affected a lot of
Speaker 17: people's mental.
Speaker 9: Hey, Tom, Betty, I am so I'm so sorry to
Speaker 9: say this real quick, but Tom, we do have guy
Speaker 9: who I believe is the owner on from Springs Automotive Group.
Speaker 3: I think we should heat Betty.
Speaker 4: Hold on, Betty, Betty, hold on, Okay, dear, just hold on.
Speaker 4: We're gonna come to you. Do not hang up.
Speaker 3: Now. Guy is the.
Speaker 4: Owner of Springs Automotive Group, and he says, Tom, please
Speaker 4: reserve judgment.
Speaker 3: On this situation, and guy the situation.
Speaker 4: Just so you know that what I've said, I want
Speaker 4: to be completely open with you about this. I'm going
Speaker 4: to tell you exactly what I said about it.
Speaker 3: I said.
Speaker 4: Linda bought a two thousand and eight Mazda c.
Speaker 3: X seven from Springs Automotive Group.
Speaker 4: She said, the engine went out three days later, and
Speaker 4: then you guys said you would replace the engine for
Speaker 4: forty eight hundred. She paid forty eight hundred, and that
Speaker 4: engine also went out on her way to North Dakota.
Speaker 3: And when she got to North Dakota, the.
Speaker 4: Guy took that engine out and the warranty company sent
Speaker 4: her a new engine, not a new one, but a
Speaker 4: replacement engine which was also used, and.
Speaker 3: That was put in.
Speaker 4: She had to pay the labor for that eighteen hundred
Speaker 4: or she's billed for it. But the guy putting in
Speaker 4: that replacement engine, which by the way, was done under warranty,
Speaker 4: he said, she has twenty seven hundred dollars of damage
Speaker 4: done by the previous installation to other parts other than
Speaker 4: the engine. So if you add everything up, she bought
Speaker 4: the car for five grand. The replacement engine was forty eight.
Speaker 4: To get that replacement, another replacement engine install was eighteen hundred,
Speaker 4: and then the damages are twenty seven hundred. This woman,
Speaker 4: after dealing with Springs Automotive Group, is out fourteen thousand,
Speaker 4: three hundred dollars for a two thousand and eight Mazda.
Speaker 3: So go ahead.
Speaker 13: Well, like I said, I'm out moving trailers and I'm
Speaker 13: not in an office right now. But like I told
Speaker 13: you last time we spoke, Tom, those there would probably
Speaker 13: about fifteen percent of that that you said were facts.
Speaker 3: Well, just tell me what's not facts? Well, the park,
Speaker 3: how about one at a time? How about this? Did
Speaker 3: she pay.
Speaker 4: Forty eight hundred dollars shortly after buying that car to
Speaker 4: put another engine in it?
Speaker 8: No?
Speaker 4: Okay, now, Linda, This guy says, this is the third
Speaker 4: time he said this. He said it twice on his
Speaker 4: previous call. He said, you did not pay forty eight
Speaker 4: hundred dollars for that engine.
Speaker 7: I have a repeat.
Speaker 3: Oh how did you pay it?
Speaker 11: Tom?
Speaker 13: Can you send up to Tom because I'd like to
Speaker 13: see how you paid that, Linda.
Speaker 3: How did you pay it? Linda?
Speaker 4: He is pretty insistent, and I just want to say something.
Speaker 4: If guy would come on the air and stake his
Speaker 4: reputation on this. He must feel pretty strongly about it.
Speaker 4: He's flat out saying you did not pay for that engine, So.
Speaker 3: How did you?
Speaker 4: I'm not I'm not disputing you have a receipt. I'm
Speaker 4: asking you in what form was your payment?
Speaker 11: Partially on debit card and partially cash?
Speaker 4: And what does the receipt say?
Speaker 7: I have to pull it up.
Speaker 11: I don't have it pulled up. Heston sent it to me,
Speaker 11: and the receipt says that.
Speaker 8: I was charged for tires.
Speaker 11: That guy said that he was going to get one
Speaker 11: eighth a charge for a window wiper arm that I
Speaker 11: never even asked for. He said he was going to
Speaker 11: detail the car, and.
Speaker 4: I guy to I mean, Linda, Linda, was was all
Speaker 4: this part of the forty eight hundred?
Speaker 7: Yes?
Speaker 3: Well then you didn't spend forty eight hundred for the engine?
Speaker 3: Well much?
Speaker 9: I'm looking at the receipt now, So here's what I got.
Speaker 9: The engine was twenty the engine was three grand of it.
Speaker 9: Then there is tires, engine assembly, removal and installation eight ten.
Speaker 9: So you got three thousand, eight hundred. You got about
Speaker 9: four grand in the engine on this receipt.
Speaker 13: Okayy correct?
Speaker 7: How was that?
Speaker 13: How is that pay?
Speaker 10: Linda?
Speaker 13: What form of payment was that?
Speaker 3: Mark? What does the receipt say?
Speaker 4: You said it was partial cash and partial debit.
Speaker 9: It says over nine thirty seven parts thirty six sub total.
Speaker 3: I'm talking about, how was the payment made? Does it say? Mark?
Speaker 9: It says total is forty eight twelve balanced zero.
Speaker 3: Yeah, there's no total. There's no payment information on here.
Speaker 3: It just says balanced zero.
Speaker 4: But she should be able to show a debit to
Speaker 4: them on her debit on her bankstake.
Speaker 3: Guy, are you saying she never paid this? Is that
Speaker 3: what you're saying?
Speaker 13: Well, I'm not saying that some of it was not paid.
Speaker 13: I mean, I don't know how much she really wants
Speaker 13: to need to get into it, because a lot of
Speaker 13: it is a little.
Speaker 3: Well, she's been on here throwing you under the bus.
Speaker 3: It's probably time. She's been on here three three times. Guy.
Speaker 4: I think she pretty much wants to get into every
Speaker 4: nasty detail you have.
Speaker 13: I mean, Linda, I'm gonna need your authorization to go
Speaker 13: into every nasty detail and then we can talk about
Speaker 13: the actual fact.
Speaker 17: Pardon me.
Speaker 3: It says payments internal. That's what it says on the invoice.
Speaker 13: Okay, So how much?
Speaker 9: First of all, Well, Linda, are you good with him
Speaker 9: talking about everything?
Speaker 3: Linda?
Speaker 4: Are you good with him giving us details?
Speaker 7: Yes?
Speaker 3: Guy, I am guy, She said, yes, Okay, hold.
Speaker 13: On one second, okay, oh, all right, without being in
Speaker 13: front of a computer. That vehicle that I don't know
Speaker 13: what the what what she claims she paid for? You
Speaker 13: know what, I should conference in one of my staff
Speaker 13: that's at an office.
Speaker 3: But do you want to do that. We'll give you.
Speaker 4: Hey, we'll give you time. We'll give you time to
Speaker 4: do that. Let's do that, guy.
Speaker 13: Well, i'm driving. I'm driving, so I'm actually hooked to
Speaker 13: a trailer loading up a car that the old unit.
Speaker 5: Should we address it on car Friday tomorrow or a
Speaker 5: little bit later.
Speaker 4: I want to know this here, Here's what I want
Speaker 4: to know guy, without the details. Are you disputing first
Speaker 4: of all, that the purchase price of five grand?
Speaker 13: I mean, honestly, like I said, the purchase price is
Speaker 13: not five grand, Tom, Okay, the vehicle. The vehicle was
Speaker 13: one hundred percent sold, as is I've gone to my paperwork.
Speaker 3: We have Well, we don't dispute that, okay, but how
Speaker 3: much was it? How much was it?
Speaker 13: I believe the purchaseise is under four thousand dollars before
Speaker 13: sales tax. We don't have.
Speaker 7: Dealer hands forty it was for five, okay.
Speaker 13: So i'll computer.
Speaker 16: But but I mean the facts that are some of
Speaker 16: the facts that are being left out are the facts
Speaker 16: that Linda, upon purchase took it to her own personal
Speaker 16: mechanic in Idaho Springs.
Speaker 13: I believe, and had it inspect it. Who gave the
Speaker 13: vehicle a clean bill of health?
Speaker 9: Well that that mechanic sex Now, No, they did not.
Speaker 4: It doesn't matter what happened. It doesn't matter. We're not
Speaker 4: even talking about I agree it was as is. Who cares, guy,
Speaker 4: I don't care. It was as is. The price was
Speaker 4: forty one hundred.
Speaker 3: By the way, guys, ye okay, okay, she bought the car, she.
Speaker 13: Did whatever, go ahead. However, many few days later, however,
Speaker 13: many few days later, she called insane, it needs an engine. Yeah,
Speaker 13: the vehicle is actually financed by us. So she never
Speaker 13: paid forty something hundred.
Speaker 3: I think she put she put twenty six hundred down.
Speaker 13: Okay, twenty six down.
Speaker 3: Twenty five hundred, my bad. Keep going.
Speaker 4: Well.
Speaker 13: The options at that time were, well, we could make
Speaker 13: the repairs needed, which would be a replacement used engine.
Speaker 13: You would need to pay half of that upfront, and
Speaker 13: we could add half to the to the loan, or
Speaker 13: you could return the vehicle. She adamantly, You.
Speaker 8: Never told me I can't turn the vehicle.
Speaker 13: Guy, Yes I did, Yes, I did, Linda. So she adamantly,
Speaker 13: adamantly said, I can't return the vehicle. I have to
Speaker 13: have a car I travel. I believe it was between
Speaker 13: campgrounds or something for work. So we said, no problem,
Speaker 13: bring it down, we'll have a fix. We gave we
Speaker 13: will give you a car to drive for the duration
Speaker 13: of the repairs, which I think took a couple of weeks.
Speaker 13: We gave her a car to drive.
Speaker 7: It and month you had that.
Speaker 3: Let him finish, Let him finish, let him finish.
Speaker 13: Really, but in four months, Linda, you had a vehicle
Speaker 13: to drive. Yeah, you were never inconvenient without a vehicle.
Speaker 3: No, I put her on hold, put her on hold.
Speaker 3: On keep going, guy, Oh my god, just keep going.
Speaker 3: We put her on hold. Go ahead.
Speaker 13: So we gave her car to drive for however many
Speaker 13: weeks or months it was, go ahead, and we made
Speaker 13: the repair. I wasn't happy with the repair. We did
Speaker 13: it again. You know, the car drove great when it.
Speaker 16: Left our shop.
Speaker 13: It didn't leak oil, it didn't have whatever it is,
Speaker 13: you know, something wrong with the turn or whatever this
Speaker 13: shop is saying. I personally drove it. We drove it
Speaker 13: to I live in color Up Springs, our stores in Denver.
Speaker 13: I drove it down to Color Swings and back. I
Speaker 13: had my staff driving, my service manager driving, because I
Speaker 13: did not want problems with it, because I knew that
Speaker 13: she travels for work.
Speaker 3: Okay, then what.
Speaker 13: Let me think?
Speaker 3: Can we got to take a break. I have no choice.
Speaker 4: Guy, I really appreciate it, and we're giving you every
Speaker 4: opportunity to talk about each and every detail.
Speaker 3: We got more coming right up.
Speaker 4: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 4: dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 4: Time for an insurance checkup free, no obligation comparison call
Speaker 4: Compass Insurance paying too much your coverage at dozens of
Speaker 4: insurance companies find out now three oh three seven seven
Speaker 4: one help. You'll think you're his only customer when you
Speaker 4: choose Frank durand the real estate Man dot com to
Speaker 4: your home with Remax Alliance three.
Speaker 3: Oh three nine two zero sixteen twenty two.
Speaker 4: All right, So we're discussing this deal with the Springs
Speaker 4: Automotive Group with the owner guy, and he said that
Speaker 4: Linda spent about forty one hundred on the car, but
Speaker 4: only put twenty five hundred down and then we're going
Speaker 4: to make payments and he had to add to that
Speaker 4: part of the replacement engine. And then she was going
Speaker 4: to pay cash for part of the replacement engine, but
Speaker 4: she got a loaner to use the whole time and
Speaker 4: then replace the engine.
Speaker 3: And that's where we left off.
Speaker 4: So what we're trying to figure out is do they
Speaker 4: owe her anything because she took that car with that
Speaker 4: replacement engine to North Dakota and broke down, and the
Speaker 4: mechanic up there says the installation of that engine was deplorable.
Speaker 4: He said it not only was a bad engine, but
Speaker 4: it caused further damage to accessories to the turbo and
Speaker 4: is costing her an additional twenty seven hundred.
Speaker 3: A guy, you can continue.
Speaker 4: You said you tested the car out and it was
Speaker 4: in good shape.
Speaker 13: Go ahead, Oh well, I think the I mean, yeah,
Speaker 13: we did. We put I want to say, hundreds of
Speaker 13: miles two three hundred miles on the vehicle upon installation
Speaker 13: and a drill find And honestly, I don't I don't
Speaker 13: know what day she left for her trip after picking
Speaker 13: it up, but I mean, I guess the fact is
Speaker 13: we made the repair, and I believe the warranty, if
Speaker 13: I'm remembering correctly, was a ninety day parts and thirty
Speaker 13: day labor. I believe, And you know, I would have
Speaker 13: to get some clarification on her documents that I have not.
Speaker 4: Seen more right, And you guys, and you guys, whoever
Speaker 4: your warranty company has sent another engine to North Dakota.
Speaker 3: No one's disputing that she was willing. She was willing to.
Speaker 4: Pay even the labor to put that second engine in,
Speaker 4: which was eighteen hundred. What she thought was unfair is
Speaker 4: that there was an additional twenty seven hundred in damages
Speaker 4: done by the previous engine.
Speaker 13: Yeah, I don't think those are facts. I mean to
Speaker 13: be one hundred percent honest. Since Linda requested that I
Speaker 13: get into all the details, she ever made a payment
Speaker 13: to us since May the fourth, so she's currently ninety
Speaker 13: days delinquent and the vehicle's out for repossession. I don't
Speaker 13: think she was ever intending to pay a dollar. According
Speaker 13: to the conversations I had when she threatened to own
Speaker 13: the Springs Automotive Group and I would be working for her.
Speaker 4: Yeah, butN okay, guy, I am all frustration, man and
Speaker 4: the guy. But you understand the reason she wasn't making
Speaker 4: payments is because she didn't have a running car. I
Speaker 4: get it, but I you're right if she's linquent and
Speaker 4: it's out for repossession. The thing is, this woman just
Speaker 4: spent money to get another engine put in her car
Speaker 4: or was billed. I don't know if she actually paid it.
Speaker 4: I don't know if she has any money to pay.
Speaker 4: To be honest with you, I just want to bring
Speaker 4: her up for a second. Linda, listen, go ahead, go ahead, guy.
Speaker 13: Well, I mean the point of it is is if
Speaker 13: if she was owed something, we would do it. And
Speaker 13: we've been doing this for seventeen years.
Speaker 3: You know the.
Speaker 13: Facts are, and I believe Linda will tell you that.
Speaker 13: You know, there's a lot of unknowns that are not
Speaker 13: being told here.
Speaker 4: So I mean, well, why aren't they being told?
Speaker 3: Why aren't they being told? Guy? Get tell them? What
Speaker 3: are the unknown sir?
Speaker 13: Ask her like, what has she paid and what hasn't
Speaker 13: she paid?
Speaker 4: And what we're taking you at your words. She hasn't
Speaker 4: paid in three or four months. Okay, we get it.
Speaker 4: She put twenty five hundred down and she's feeling you're okay,
Speaker 4: so she owes you money. But do you guys feel
Speaker 4: any responsibility for the twenty seven hundred dollars in damages
Speaker 4: that this mechanic said that the previous engine did to
Speaker 4: the accessories?
Speaker 13: Well, I mean it's not at our service facility, so
Speaker 13: it's hard for me to know exactly what it is.
Speaker 13: But I do find it hard to believe that installing
Speaker 13: a youth engine could cause an additional twenty seven hundred
Speaker 13: dollars worth of damage. Like, I just don't know how that, okay,
Speaker 13: even possible. I mean, we've been doing this a long time.
Speaker 13: We have ASC certified technicians, like you know, it's just
Speaker 13: and guy.
Speaker 3: Guy.
Speaker 4: I can't vouch for the guy up there. I mean
Speaker 4: that's what he told us. He sounded like a pretty
Speaker 4: straight guy.
Speaker 13: But I can't vouch for him either.
Speaker 4: You know he did he did say he took photos,
Speaker 4: and we have some of them. Would you be let
Speaker 4: me ask you this, would you be willing to look.
Speaker 3: Into what he did? Well, it's in a different state.
Speaker 4: I'm talking about via photos and conversations. In fact, Guy, this,
Speaker 4: this mechanic said he would be happy to talk to
Speaker 4: any one of your technicians to explain what happened.
Speaker 13: I would definitely put him. I would talk to him,
Speaker 13: or I would put him in touch with other people.
Speaker 13: I'm not mechanically inclined, so he could tell me that,
Speaker 13: you know, this bolt broke or whatever it is, and
Speaker 13: I don't know that I would know exactly if that's I.
Speaker 9: Think that's a good start, but I want to readdress
Speaker 9: one thing.
Speaker 3: Guy. You know, there still is this fact.
Speaker 9: I understand you sold it as is, but you guys
Speaker 9: sold a car that the entire engine needed to be
Speaker 9: replaced in three days, and it's been a living nightmare
Speaker 9: for this woman since.
Speaker 1: Well.
Speaker 13: I don't know about the three days. I do know
Speaker 13: that she took it immediately from our service department, as
Speaker 13: recommended by us, to a service facility to have it inspected,
Speaker 13: and at that point we gave her the option of
Speaker 13: returning the vehicle upon inspection.
Speaker 4: Linda, Linda, do you recall being able to return that car?
Speaker 3: Linda, No, no, no, no, Here's what Tom.
Speaker 9: Hold on, Linda, Tom, here's what Guy just said, and guy,
Speaker 9: correct me if I'm wrong. Before she signed the paperwork
Speaker 9: and purchased it, she took it to a mechanic to
Speaker 9: look at it.
Speaker 3: Then she bought it. No, he didn't say that. They
Speaker 3: didn't say that she.
Speaker 13: Did that afterwards.
Speaker 3: Yeah, he bought the.
Speaker 13: Vehicle late at night one night, and she lives, I
Speaker 13: believe in I'm the host Springs area. And so the
Speaker 13: next day she was to take it to her mechanic
Speaker 13: to get inspected, and I believe she did that.
Speaker 4: And then you gave her the option if she didn't
Speaker 4: want to keep it to bring it back.
Speaker 3: I did.
Speaker 7: I did.
Speaker 8: No.
Speaker 11: No, I have a friend that came in with me
Speaker 11: to discuss this. He's from Pueblo, and I was never
Speaker 11: given the option to return the car. I would have
Speaker 11: done that in a New York minute.
Speaker 3: Well, Linda, I'm going to tell you that right now,
Speaker 3: you're in a bad way.
Speaker 4: Okay, Unfortunately you're on the hook for all of this,
Speaker 4: and he's got a sale to you.
Speaker 3: Is it?
Speaker 4: Is it a good deal? No, it's not a good deal.
Speaker 4: I mean it's terrible. But how much money, Linda, I
Speaker 4: want to know this, no exaggeration. Are you actually out
Speaker 4: of pocket right now. I mean out of pocket, not
Speaker 4: what you owe. What are you out of pocket?
Speaker 11: That's a hard question, Tom.
Speaker 7: Because no it's not.
Speaker 4: It's not a hard question at all. How much did
Speaker 4: you put down on the car? How much payment? How
Speaker 4: many payments have you made? What are you out on
Speaker 4: this car? It's called math? How much are you out?
Speaker 11: The selleive you did not.
Speaker 4: Pay forty nine? You put twenty five hundred down? How
Speaker 4: much cash are you out of pocket?
Speaker 11: Okay, I financed the balance.
Speaker 3: I'm not asking what you financed.
Speaker 4: I am asking you how much are you out of cash?
Speaker 4: Out of pocket invested.
Speaker 3: In this car? Right now? Let's let her add it
Speaker 3: up over the break. We got a break, Linda.
Speaker 4: That's got you got to give me an answer, because
Speaker 4: I have a strategy you're not going to like, but
Speaker 4: it's the only option you have. I want to know
Speaker 4: how much money you're out in cash, in actual cash,
Speaker 4: not in promisory notes, not in loans, not in repair bills,
Speaker 4: in cash, and I will have an option for you
Speaker 4: to get out of it.
Speaker 3: Coming up.
Speaker 4: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 4: dot com. You don't pay a cent until you're content.
Speaker 4: Time for an insurance checkup free, no obligation. In comparison,
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three o three seven
Speaker 4: to seven to one help. You'll think you're his only
Speaker 4: customer when you choose Frank durand the real estate man
Speaker 4: dot com to list your home with Remax Alliance three
Speaker 4: three nine two zero sixteen twenty two. YouTube morons, You
Speaker 4: don't You shouldn't be nicked just because you disagree with Mark.
Speaker 4: I'm totally against it. Mark sounds like Zuckerberg now or
Speaker 4: uh Elon Musk or all these other tech techies. So
Speaker 4: no one should be put in time out unless they
Speaker 4: see something bad about let's.
Speaker 10: See our listeners should know you're talking about our youtubbs.
Speaker 3: Yeah, I'm talking about comments.
Speaker 4: Mark puts people, He kicks them offeet if it doesn't
Speaker 4: like what they.
Speaker 3: Say, even if they say something nice about him. Tom,
Speaker 3: that's just like being a youth.
Speaker 4: That's like being a social a social media nazi.
Speaker 3: Anyway, here's what I need to tell.
Speaker 4: I really want to talk to Linda and help her,
Speaker 4: but I don't want to keep going back and forth,
Speaker 4: because really, honest to.
Speaker 3: God, there is really only one way out of this.
Speaker 4: There really is, and I hate to put it this way,
Speaker 4: but there is only one way out of this. But
Speaker 4: I need to know how much Linda has actually paid,
Speaker 4: not what she owes and not what she has builled.
Speaker 4: How much have you actually paid with down payment on
Speaker 4: the car or any maintenance on this car. I'm not
Speaker 4: counting traveling to North Dakota that you would have to
Speaker 4: do anyway. I'm not talking about gas. I'm talking about
Speaker 4: this car. How much have you paid?
Speaker 11: I'm out of pocket right now? Ninety one hundred.
Speaker 3: No you're not, and no you're not. You have not paid.
Speaker 4: Okay, delineate that for me. Tell me, tell me what
Speaker 4: you've spent.
Speaker 11: Go ahead, Okay, I put twenty five hundred down, got it?
Speaker 11: I made I made four payments of three hundred, so
Speaker 11: that's thirty seven hundred. I skill ow them two payments.
Speaker 4: I'm not asking you what you owe. I am asking
Speaker 4: you out of pocket. You have not spent nine thousand,
Speaker 4: one hundred dollars. How much have you spent on this car?
Speaker 11: I'm telling you it's nine hundred dollars.
Speaker 4: Okay, Okay, keep going then you got to thirty seven hundred,
Speaker 4: which I'll grant you.
Speaker 3: You made three payments plus the down payment. What else?
Speaker 11: Then the forty eight hundred for the engine?
Speaker 3: You didn't pay that yet?
Speaker 7: Yes?
Speaker 3: I did? Oh you did, he said you.
Speaker 4: Okay, forty one hundred, Go ahead, okay, forty one hundred,
Speaker 4: thirty seven hundred.
Speaker 7: Forty.
Speaker 4: You you actually paid in full that forty one hundred, right,
Speaker 4: the forty eight The forty eight hundred, I thought, he said,
Speaker 4: you put some of that on a loan.
Speaker 9: He said, she paid fifty percent, and then fifty percent
Speaker 9: was tacked down to the in house loan.
Speaker 3: Bring up guy again, guy, did she pay one hundred
Speaker 3: percent for that engine?
Speaker 11: No?
Speaker 13: Am I on the air? Yes, No, I actually have
Speaker 13: my staff added up exactly what we have collected, and
Speaker 13: I can delineate each.
Speaker 3: Receip Go ahead, go ahead, and tell me guy, go ahead.
Speaker 13: The total that we have collected is four thousand, seven
Speaker 13: hundred seventy nine dollars and ninety four cents, and I
Speaker 13: can go through each one of those teaments.
Speaker 3: Go ahead, go ahead, go through it.
Speaker 13: Go here right okay, quickly fire okay. So twenty five
Speaker 13: hundred was collected on Mark.
Speaker 4: Now, you don't have to give me details. Don't give
Speaker 4: me details. Twenty five hundred down?
Speaker 3: What else?
Speaker 13: Six hundred dollars cash upon repair of the vehicle on
Speaker 13: a go ahead? Now six hundred tour.
Speaker 4: Again, you don't have to go into details. Please keep going.
Speaker 13: Eight hundred dollars on April to third on a credit card, okay.
Speaker 13: One one hundred dollars on April. The third car payment
Speaker 13: April fifth, two eighty nine ninety seven, okay, a short
Speaker 13: car payment for two hundred dollars on April to fifth.
Speaker 3: Okay.
Speaker 4: So if you take all that money you said you collected,
Speaker 4: and then you add to it the money okay. So Linda,
Speaker 4: he's coming up with about four grand. Where are you
Speaker 4: getting the.
Speaker 3: Rest of that?
Speaker 13: This should be good.
Speaker 11: He did he did not. He did not pay for
Speaker 11: half of that engine. And add it on, I have
Speaker 11: no paperwork? Whatsoever?
Speaker 3: Did you pay it? Did you pay it? Linda?
Speaker 4: Oh? Yeah, well how'd you pay it?
Speaker 3: How'd you just need to get receipts from her? At
Speaker 3: this point? Something?
Speaker 4: No, I'm not going to do it because her numbers
Speaker 4: aren't making sense. When math doesn't make sense, people don't
Speaker 4: make sense. Here's what I'm going to tell you to
Speaker 4: do Linda. Okay, I'm serious. Now leave the car where
Speaker 4: it is in North Dakota. That guy is going to
Speaker 4: put a mechanics lean on it and sell it because
Speaker 4: there's no way that Springs Automotive Group who is going
Speaker 4: to retrieve that car. It's not worth it to them,
Speaker 4: not even to repossess it. That guy up there will
Speaker 4: get paid, but you have to tell him you're not
Speaker 4: going to pay it. Then these guys that Springs are
Speaker 4: going to come after you for the balance of the loan.
Speaker 3: You need to declare.
Speaker 4: Listen, Linda, I'm telling you the truth. You need to
Speaker 4: declare a bankruptcy. There is no way out of no no, no.
Speaker 4: Guy was saying something.
Speaker 3: Go ahead, guy Tom.
Speaker 13: I will you know what after all of this, I'm
Speaker 13: not coming after the DEFIICI and see balanced. I mean
Speaker 13: you know, I mean, like you said, I don't. I
Speaker 13: feel like we did everything that we told Linda we
Speaker 13: were going to do. Plus we went above and beyond
Speaker 13: and she was never inconvenience other than having to come
Speaker 13: down and pick up a different loaner car.
Speaker 3: Well, if he's not, that's all I can ask of them.
Speaker 3: If they're not going to come after.
Speaker 4: Any more money, and you're paid in full, Linda, then
Speaker 4: what you need to do.
Speaker 3: Is either do a bankruptcy or take that car.
Speaker 4: And pay the guy up in North Dakota. We we
Speaker 4: really can't spend any more time on this, Linda. I'm sorry.
Speaker 4: We've done the best we can, but you're not completely straight,
Speaker 4: and you've also made every single mistake you can make. Now,
Speaker 4: I'm not saying that you were one in the wrong,
Speaker 4: but this guy said, look, I'm gonna walk away. Just
Speaker 4: just good luck to her.
Speaker 3: We're we're done with this. We have more coming up.
Speaker 4: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 4: dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up free no obligation comparison
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three oh three seven
Speaker 4: seven to one help. You'll think you're his only customer
Speaker 4: when you choose Frank durand the Real estate Man dot
Speaker 4: com to list your home with Remax Alliance three oh
Speaker 4: three nine two zero sixteen twenty two.
Speaker 3: Hi, I'm Tom Martino.
Speaker 4: Okay, so I want to go back to Guy, the
Speaker 4: owner of Springs Automotive Group.
Speaker 3: Go ahead, Guy, go ahead.
Speaker 13: Well, I was just uh, I was just thinking, like
Speaker 13: you said, you know, how how does this steal end?
Speaker 13: And is there anything we can do? You know, we
Speaker 13: definitely are not going to uh pick up the vehicle.
Speaker 13: The least I thought I could do is uh, you know,
Speaker 13: not go after any collections or you know, anything like that.
Speaker 13: She doesn't need to file bankruptcy because of a thirty
Speaker 13: five hundred dollars ballance, too, I think is what's due.
Speaker 4: And that's and that more than makes up for the
Speaker 4: so called damage. Even if that the first installer did damage,
Speaker 4: it more than makes up for that. That's all I
Speaker 4: would have ever asked, and I thank you.
Speaker 13: I'd like to go one further because for two reasons.
Speaker 13: One because we've been doing this a long time, almost
Speaker 13: seventeen years. I mean we have I think over three
Speaker 13: thousand reviews and a four point nine rating. I mean,
Speaker 13: it's definitely not our intention, like I believe one of your.
Speaker 4: Okay, so go ahead in the interest of time, because
Speaker 4: I want you to get it in before the end
Speaker 4: of the hour.
Speaker 3: Go ahead.
Speaker 13: Well, I know, but we have plenty of time to
Speaker 13: talk bad about Springs Automotor Trove, So I'd just like
Speaker 13: to talk good for a second.
Speaker 4: And what I'd like, Yeah, and that's what I'm trying
Speaker 4: to get you in before the end of the hour.
Speaker 13: I'd like to give Linda the title to the car
Speaker 13: so that if she can negotiate selling it in Nebraska
Speaker 13: or North Dakota or wherever it is.
Speaker 3: Oh wow, I to recuce.
Speaker 13: Some of the money, you know, because there's no sense
Speaker 13: in the mechanic selling that car for I do at
Speaker 13: all thousand and two, three thousand whatever. It's worse with
Speaker 13: a new engine sitting right there next to it or
Speaker 13: a used engine.
Speaker 4: So I think that's wonderful. I really think that's wonderful.
Speaker 4: And I do appreciate it.
Speaker 3: I really do.
Speaker 4: And I want to apologize for anything I said about about.
Speaker 3: You guys, because.
Speaker 4: You're right, there was way more of the story Springs
Speaker 4: Automotive Drift.
Speaker 3: Thank you. I really do appreciate it, guy.
Speaker 4: And I'll make a note of that to mention it
Speaker 4: more than one since we brought this caller up a
Speaker 4: few times. Okay, you have my word on that one.
Speaker 4: And again I want to take Mike as a comment
Speaker 4: on how I handled it.
Speaker 3: Oh, he might hung up, okay.
Speaker 4: Three oh three seven one three talks seven one three
Speaker 4: eight two five five. Again the guy came through. Look,
Speaker 4: she made mistakes. There's a cost to that. So we're
Speaker 4: just gonna have to call this good. Three oh three
Speaker 4: seven one three eight two five five.
Speaker 3: Are we are we out? Oh?
Speaker 4: No, we're going out right now. I was wondering because
Speaker 4: I was looking at the clock and I might have
Speaker 4: been uh miss timed here a little. Okay, so uh
Speaker 4: get your calls in for the next hour. We got
Speaker 4: Brad O'Brien with US O'Brien Legal Services. If you need
Speaker 4: help or information on real estate issues, that's olslaw dot com.
Speaker 4: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 4: dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up, free no obligation comparison
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three oh three seven
Speaker 4: seven to one help. You'll think you're his only custom
Speaker 4: when you choose Frank durand the real estate Man dot
Speaker 4: com to list your home with Remax alliance three all
Speaker 4: three nine two zero sixteen twenty two.
Speaker 1: Yeah, ripped up.
Speaker 2: New need advice, So you don't have.
Speaker 1: Come running. Just as fast as we can.
Speaker 2: Show Shooter's gonna help come man.
Speaker 3: Dix is the Troubleshooter Show.
Speaker 4: Now, Tom Martino, Hi, Tom Martino here, Welcome to the show.
Speaker 4: Three oh three seven one three Tom three oh three
Speaker 4: seven one three eight two five five. We are here
Speaker 4: to help you solve problems, answer questions, take complaints, and
Speaker 4: make your life a little easier. And uh man, we're
Speaker 4: trying to do everything we can. Now I'm gonna go
Speaker 4: back to Betty and I'm so sorry we had to
Speaker 4: delay that.
Speaker 3: We had this problem with the used.
Speaker 4: Car purchase that we tried to get through. And Betty
Speaker 4: said that let me where she left off. She has
Speaker 4: two sons fourteen and fifteen, with mental health issues, and
Speaker 4: go ahead, I'm sorry, Betty, go ahead.
Speaker 3: What's going on?
Speaker 8: So?
Speaker 17: Like I said, I've been trying for years and years
Speaker 17: to try to get my son help.
Speaker 4: Try to get help. Do you have health insurance? Are
Speaker 4: you on Medicare? Are you on Medicaid? Are you on
Speaker 4: tell me what's going on with that? Do you have insurance?
Speaker 4: Of any kind.
Speaker 8: I do have insurance.
Speaker 17: Part of it is, like I said, there's an age
Speaker 17: thing that usually symptoms don't show up until you know,
Speaker 17: closer to eighteen.
Speaker 4: So are you telling me that you were denied help
Speaker 4: for these boys?
Speaker 17: Well, essentially, yes, I have been trying. And then the also,
Speaker 17: once you are fifteen, you get to make your decisions
Speaker 17: for your mental health, regardless of your parents.
Speaker 11: So my son chose.
Speaker 17: To refuse the little bit of help we did get
Speaker 17: with therapy.
Speaker 4: And wait a minute, a minute, wait a minute. You're
Speaker 4: telling me that a fifteen year old can refuse.
Speaker 8: Help, Yes, and their medication.
Speaker 5: A fifteen year old, Yeah, they have more rights than
Speaker 5: you think, Tom, I learned that.
Speaker 17: Fifteen and at thirteen, their voice matters. So now my
Speaker 17: oldest is not in my home partially because of his voice.
Speaker 3: So your fifteen year old has been removed from the home.
Speaker 8: Correct in December.
Speaker 4: And partially because of what he was saying. What was
Speaker 4: he said saying?
Speaker 17: Well, what originally happened was in October, my son did
Speaker 17: a lot of damage to my home in his bedroom,
Speaker 17: lots of holes, and I unfortunately had to call the
Speaker 17: police on him. This isn't the first time he has
Speaker 17: caused damage or attacked myself or his brother, and they
Speaker 17: charged him with criminal mischief and brought him back to
Speaker 17: my home and we started him on with court stuff.
Speaker 17: And then in December he again did a bunch of
Speaker 17: damage to my home and that's when.
Speaker 8: He was removed.
Speaker 17: And the criminal mischief case was still around for a
Speaker 17: little while, but then they decided to change it to
Speaker 17: a DNN, which is dependency and neglect on me?
Speaker 4: And can can kids at fifteen refused regular health care
Speaker 4: or just mental health care?
Speaker 8: I believe it's.
Speaker 17: Just mental health care. I've never had a problem with
Speaker 17: them going to the doctors for their physicals, but I
Speaker 17: think they can technically deny everything.
Speaker 3: But I could be wrong, And why were you?
Speaker 4: Why was this case turned into dependency and neglect?
Speaker 17: Over the years, we have definitely had some problems, and
Speaker 17: I will admit that a year and a half ago
Speaker 17: and before, I did drink more than I should have,
Speaker 17: but I got, you know, nothing that ever put my
Speaker 17: children in danger. But when rolling or sorry, when my
Speaker 17: child you know, would run away or something, you know,
Speaker 17: they'd come in and they would ask you, you know,
Speaker 17: if there's any drugs or alcohol, and I'd be like.
Speaker 3: Well, well both boys, we're both boys taken away?
Speaker 17: Uh my newest, my youngest one was basically coerced to
Speaker 17: run away, and now he's being harbored as a minor
Speaker 17: with someone, so I haven't had him.
Speaker 3: That means what does that mean?
Speaker 4: Harbored as a miner with someone? What does that mean?
Speaker 17: It means someone, an adult is keeping my child without
Speaker 17: my permission?
Speaker 3: Okay, And did you call the police about that?
Speaker 17: I have, and they are very unhelpful because of everything
Speaker 17: going on with DHS.
Speaker 4: So, in other words, they don't think you're a good mom.
Speaker 4: Just say it like it is right, pretty.
Speaker 17: Much, even though I have, they didn't have enough evidence
Speaker 17: to request UA's or anything. And I finally, with my lawyer,
Speaker 17: said let's do UA's. I got nothing to hide. I'm
Speaker 17: tired of all these lives. I mean, there are some
Speaker 17: really ridiculous lies being said about me.
Speaker 4: And so are they trying to take both boys from you?
Speaker 8: It seems that.
Speaker 17: Way up until Saturday, they never had any intentions of
Speaker 17: taking my younger son away.
Speaker 4: And you know, do you know who the person is
Speaker 4: that has your younger son?
Speaker 3: Is it a friend?
Speaker 17: It is a family member of his? On a family
Speaker 17: member of his and.
Speaker 3: They are on the one one on the dad's side. Correct. Okay,
Speaker 3: what family member a sister? Is it? Your dad's mom?
Speaker 3: Who is it? I mean his dad's mom, who isn't?
Speaker 8: Yes?
Speaker 3: Their grandma, their grandma.
Speaker 4: Okay, so their grandmother is keep there is keeping the
Speaker 4: fourteen year old.
Speaker 3: The fifteen year old is wares in custody.
Speaker 17: He's with a kinship friend of a family, and.
Speaker 4: He placed there by the courts.
Speaker 7: Correct.
Speaker 4: Okay, so you're pretty much screwed right now. I mean
Speaker 4: they're they're pretty much gunning for you.
Speaker 17: Uh yes, And I mean I have I have proof
Speaker 17: that these these allegations are false like that.
Speaker 4: And that's what court's for. Hold on, that's what's court.
Speaker 4: The court is for proof.
Speaker 17: Yeah, and we've given them all of it. Yet they're
Speaker 17: still looking at me like I'm this horrible child.
Speaker 3: Well, let me ask you.
Speaker 4: Let me ask you, Betty, when was your When was
Speaker 4: did you actually go to court?
Speaker 8: We go every month?
Speaker 3: What do you mean you go every month? Never heard
Speaker 3: of that? What is that for?
Speaker 17: It's an active going court.
Speaker 4: But normally I never heard of every a month? What
Speaker 4: is the every month thing? What is that all about?
Speaker 17: Since DHS is involved. We have to meet monthly with
Speaker 17: updates on progress because DHS comes to my house.
Speaker 3: They so they have not terminated your parental rights.
Speaker 17: No, but they wanted to. Was it August it was
Speaker 17: either the July. It was the July hearing with my
Speaker 17: older son has court ordered you know, therapy that he's
Speaker 17: supposed to be doing with me, and he's refusing it,
Speaker 17: and they don't seem to care. And they wanted to
Speaker 17: put permanency on my son after six months with none
Speaker 17: of us doing anything, which we of course objected to.
Speaker 17: And so now there's a new plan. But we're still
Speaker 17: waiting because.
Speaker 3: Where is your husband and all this or the biological dad.
Speaker 8: Biological dad is part of this.
Speaker 3: But are you guys together or not?
Speaker 8: No? No, he has a he has a new wife and.
Speaker 3: All that he does. He want custody.
Speaker 4: No, m H does anyone is anyone trying to get custody?
Speaker 8: I believe kinship is for my oldest son.
Speaker 3: So they don't want both of the boys together.
Speaker 17: Well that's what my younger son is trying to do.
Speaker 17: He according to you know what happened this past Saturday
Speaker 17: and him giving off a bunch of lies because of
Speaker 17: what happened. He wants to have his guardianship changed.
Speaker 3: From from grandma to me.
Speaker 8: No, I have guardianship. He's just not with me.
Speaker 3: I see. Hold on, who does he want? Who does
Speaker 3: he want to be with?
Speaker 8: He wants to be with his brother.
Speaker 4: Okay, Now does the person with the brother want him
Speaker 4: to do?
Speaker 3: They want both?
Speaker 10: Well?
Speaker 17: I feel like they would, but I get weekly check
Speaker 17: ins and as of you know, the last weekly check in,
Speaker 17: they work together for two days and they said it
Speaker 17: was great bonding this and that, but definitely, you know,
Speaker 17: with time to have their break because they started getting
Speaker 17: heated because they clash very much, and they my oldest
Speaker 17: son has assaulted my youngest So they go through these
Speaker 17: phases like just last Friday.
Speaker 4: Is someone I'm going to ask this again in a
Speaker 4: more clear fashion, is someone trying to get custody of
Speaker 4: both of them together?
Speaker 17: Not as of yet, but I believe that's the next.
Speaker 4: Okay, And is everyone accept you in agreement like the
Speaker 4: boys and whoever wants custody.
Speaker 17: Since the younger son, it's not processed yet, that's not
Speaker 17: fully but everyone else is besides me.
Speaker 13: And my lawyer.
Speaker 4: But I'm asking you if the boys had their way.
Speaker 4: Would they want to be with someone else?
Speaker 17: It depends on when you ask them. Okay, it depends
Speaker 17: on their mood and whether or not I've said no
Speaker 17: to something.
Speaker 3: Yeah.
Speaker 4: And where does Social Services stand in all of this
Speaker 4: right now? Or health and Human services, whatever you call it.
Speaker 4: Where does the government stand right now? Where's your case stand?
Speaker 4: Are they having these monthly updates with the hope of
Speaker 4: you getting the boys back? Or are they trying to
Speaker 4: determine if they should be permanent?
Speaker 8: Right now?
Speaker 17: It is to get my boys back to me, but
Speaker 17: nothing is being actually done to get that to happen.
Speaker 3: Well, you have an attorney, So what does your attorney
Speaker 3: say will happen?
Speaker 17: They are looking into DHS and everything right now. They
Speaker 17: told me to report the runaway and harboring of a minor.
Speaker 17: I tried to get my younger son back on Monday
Speaker 17: with assist I you know in this, you know I
Speaker 17: your attorney?
Speaker 3: How are you affording an attorney?
Speaker 17: Thankfully, this is the only blessing that has come out
Speaker 17: of this. The judge did grant the fact that I
Speaker 17: absolutely need an attorney, so it's it's paid through by
Speaker 17: the court. Otherwise I would not have one.
Speaker 4: Got it, you know, Betty, other than just listening to
Speaker 4: your attorney and going through the system, what were you
Speaker 4: hoping we could do.
Speaker 17: I know that you know, dhs and courts and everything
Speaker 17: wrongfully take children out of homes because.
Speaker 4: Very seldom, very seldom did they wrongfully do it. But
Speaker 4: every now and then they get it wrong. Yeah, every
Speaker 4: now and then.
Speaker 8: And and I just I feel hopeless. I mean, I've
Speaker 8: tried to, you know, give them everything they want.
Speaker 17: I'm abiding by everything I'm trying to.
Speaker 8: You know, We're going to therapy all the time.
Speaker 17: Yet they're not budgeting, and I don't know if there's
Speaker 17: more I can be doing to self advocate to get.
Speaker 4: Yeah, there is, actually and if people would actually, if
Speaker 4: people would actually get me listen to me now and
Speaker 4: then I think they would make a lot of progress
Speaker 4: in this area.
Speaker 3: Hold on, I'll come back to you.
Speaker 4: I'm also going to take Eric who was on the
Speaker 4: other day, and all of your calls coming up. We
Speaker 4: have Bred O'Brien O'Brien legal services as well, and somebody
Speaker 4: wants to talk about there's some landlords asking about the
Speaker 4: just cause lease or lease provision in the law, which
Speaker 4: is a relatively new law. All of that right after
Speaker 4: this on the Troubleshooter Show. Three o three seven one
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Speaker 3: You don't pay a cent until you're content.
Speaker 4: Time for an insurance check up free, no obligation comparison
Speaker 4: call Compass Insurance paying too much your coverage at dozens
Speaker 4: of insurance companies find out now three oh three seven
Speaker 4: to seven to one help. You'll think if you're his
Speaker 4: only customer when you choose Frank durand the real estate
Speaker 4: Man dot com to list your home with Remax Alliance
Speaker 4: three oh three nine two zero sixteen twenty two.
Speaker 3: Hi Tom Martinez, you're a troubleshooter.
Speaker 4: Three oh three seven one three talk seven one three
Speaker 4: eight two five five Betty, I'm gonna go over some
Speaker 4: stuff with you, and again, there's nothing we can do
Speaker 4: to change this process at all ever, but there is
Speaker 4: something I can tell you that happens every single time. Okay,
Speaker 4: every single time. I'm just going to go through this
Speaker 4: with you. Every single time there's a dependency and neglect,
Speaker 4: a parent will call me. Now I'm going over forty
Speaker 4: five years of a career. A parent will call me
Speaker 4: and tell me why it's not valid, or tell me
Speaker 4: what were the extent you in circumstances, or tell me
Speaker 4: how unfair Social Services is being or how deficient they
Speaker 4: are in their process, and proceed. By the way, I'm
Speaker 4: not putting you down. I'm not saying all those parents
Speaker 4: are wrong either. I am telling you that you are
Speaker 4: exactly the same as every single parent. I have never
Speaker 4: had a parent call and say I lost my kids.
Speaker 4: I deserved it and I want to get them back.
Speaker 4: But I'm going to tell you a game that is
Speaker 4: unfortunately played now. There are some people that should lose
Speaker 4: their kids. There are some people that maybe shouldn't. But
Speaker 4: I will tell you this, in all of my years
Speaker 4: of looking into this, and you can take it to
Speaker 4: the bank, I have no vested interest in this whatsoever.
Speaker 3: As far as lying to you, the Division of Human Services.
Speaker 4: They do not want children, They do not want to
Speaker 4: break up families. They don't want to displace kids. They
Speaker 4: do not want it. They do not The last thing
Speaker 4: in the world they want is for that to happen.
Speaker 4: They now people think, oh, like you even mentioned they
Speaker 4: like to take kids, or they take carekids, or they
Speaker 4: they don't like it, they hate it, and they do
Speaker 4: everything they can to keep the parental rights intact. Sometimes
Speaker 4: over the years, what I have found is the parents
Speaker 4: are so hell bent defending themselves and fighting that it
Speaker 4: takes longer to get their kids back than if they
Speaker 4: said this. We may or may not agree that I
Speaker 4: needed to lose my kids, but you apparently felt serious
Speaker 4: enough that you did it, and I appreciate that you're
Speaker 4: looking out for their well being. Just help me work
Speaker 4: toward the steps of getting them back. I will do
Speaker 4: whatever plan you propose to get my children back.
Speaker 17: Now I have said all of that, we got it.
Speaker 4: Okay, Okay, you've actually said, I'd like to have an
Speaker 4: action plan to get my children back, and I'm willing
Speaker 4: to do any in all things.
Speaker 3: That you recommend.
Speaker 17: I have said it since day one. I have said
Speaker 17: it in court.
Speaker 8: I have always said, and what do.
Speaker 3: They say, No, Well, Betty, we refuse to give your
Speaker 3: kids back. Is that what they say? What do they
Speaker 3: say when you.
Speaker 17: Say that, they tell me that I'm doing everything I'm
Speaker 17: supposed to do.
Speaker 3: Get it up, excellent? How long? How long has this?
Speaker 4: When was was the dependency and neglect actually ruled?
Speaker 3: When? When when did they charge you?
Speaker 17: That was November December?
Speaker 8: December?
Speaker 4: So we're coming up on the fall. Okay, so you've
Speaker 4: been going through this for about eight months, right?
Speaker 12: Correct?
Speaker 3: Okay?
Speaker 4: When do they say or your attorneys say, the timetable
Speaker 4: is for getting your children back if you did everything correctly.
Speaker 17: We need to go through family therapy before anything can change.
Speaker 17: And my son is refusing it, and so it's a
Speaker 17: way to games.
Speaker 4: And now the fifteen year old is refusing it correct
Speaker 4: And why is that?
Speaker 17: Considering I rarely talk to him. I can only assume,
Speaker 17: and my thought process is if we go through the therapy,
Speaker 17: then there's a good chance he has to come home
Speaker 17: with me, which means he doesn't get to live like
Speaker 17: a only child anymore, and he doesn't.
Speaker 8: Get his How many kids?
Speaker 3: How many kids do you have?
Speaker 7: Two?
Speaker 17: I gave a child up for adoption, and I do
Speaker 17: have a stepdaughter, but she's older and I have grandchildren
Speaker 17: from her.
Speaker 3: Are they living with you.
Speaker 17: No, only my only my two youngest ones. The rest
Speaker 17: are all over eighteen.
Speaker 3: Okay, all right, your grandkids are over fifteen?
Speaker 17: No, no, my my grandkids are less than a year
Speaker 17: and nine.
Speaker 4: Okay, So your son fifteen, you feel doesn't want to
Speaker 4: come home, and that's why he's delaying the process?
Speaker 8: Correct?
Speaker 3: And what is social services doing about that?
Speaker 17: The last court we then had a meeting to discuss
Speaker 17: therapy and get it in planned because you know.
Speaker 4: What are they doing about it? Are they are they
Speaker 4: compelling him? Did they tell him he had to go
Speaker 4: to counseling?
Speaker 17: It was court ordered, but he's refusing and he legally can.
Speaker 3: Do that, yes, and sure can, And well then what
Speaker 3: good is the court order?
Speaker 6: I'm not sure, Tom, But they can refuse.
Speaker 3: There's certain things they can refuse in Colorado. I mean
Speaker 3: I can't. I don't think they can tie him down
Speaker 3: for counseling.
Speaker 17: Right, this, this is part of the problem. And you
Speaker 17: know it's it's just basically on hold, no matter what.
Speaker 17: And he finally agreed to do a little bit of
Speaker 17: time with me, but so far we haven't actually that's
Speaker 17: been agreed upon, but it also hasn't been put in
Speaker 17: place at all, and we're going on over a month
Speaker 17: of that, and.
Speaker 3: What does your attorney tell you to do?
Speaker 17: We just, unfortunately, we keep you know, disputing things, and
Speaker 17: you know.
Speaker 3: Trying to what do you mean?
Speaker 4: See hold on, what does that mean? You keep disputing things?
Speaker 4: What what are you disputing? That's the point I'm trying
Speaker 4: to make. You said you weren't disputing anything.
Speaker 3: What are you disputing?
Speaker 17: Well, we're I'm just disputing some of the false DHS
Speaker 17: allegations that are being called because I have DHS coming
Speaker 17: out to me with new accusations.
Speaker 3: What are the accusations?
Speaker 4: See, Betty, you told me that you accepted everything they
Speaker 4: said and would do whatever it takes. So tell me
Speaker 4: what you're disputing. Just get to that part. I don't
Speaker 4: need the story. Just what are you disputing?
Speaker 17: I do not walk around naked in front of my children.
Speaker 17: I do not have sex in front of my children.
Speaker 17: I do not give them drugs. I do not do
Speaker 17: any of those things that I'm being accused of doing,
Speaker 17: which is outwing.
Speaker 3: And who's accusing you of these things? Who's accusing you
Speaker 3: of these things?
Speaker 17: Well, of course they're all anonymous, But I can you know,
Speaker 17: I can assume it could be kinship, It could be
Speaker 17: that side of the family. It could even be my
Speaker 17: children to get their way.
Speaker 3: Betty.
Speaker 4: This also when you tell them, when you tell them,
Speaker 4: I acknowledge the problems and I need to know a
Speaker 4: plan to work through it.
Speaker 3: And what do I need to do?
Speaker 4: What do they except for these?
Speaker 3: Is that what you say? Except for this, this, this, this,
Speaker 3: and this? What the point of getting right?
Speaker 17: They have requested me do individual therapy, which I was
Speaker 17: already doing, stay on my medication, which I was already doing,
Speaker 17: complete probation from a year and a half ago, which.
Speaker 8: Was already done and sealed.
Speaker 17: They want me to do family there.
Speaker 4: So you're doing everything that you If you do everything
Speaker 4: they if you do everything they request, you should be
Speaker 4: getting your children back eventually.
Speaker 3: Betty. The scope of the.
Speaker 17: Accusation says no, they they can absolutely take them away
Speaker 17: just because my fifteen year old decides not to.
Speaker 3: I know that's true. Yeah, that's true.
Speaker 17: Like I said, I'm doing voluntary uas because I have
Speaker 17: nothing I know.
Speaker 4: But but Betty, this isn't Do you understand this is
Speaker 4: an unsolvable problem. The words, unless you reconcile with your kid,
Speaker 4: unless this can be done, and maybe it can't be.
Speaker 4: And I understand that. And if it can't be, it's
Speaker 4: an unsolvable problem. It's not a problem that's going to
Speaker 4: be solved. It's literally unsolvable that you must move on.
Speaker 17: Sometimes my right can't be can't be heard, and and well.
Speaker 4: There they are being heard. But so is your so
Speaker 4: is your boy. And I'm telling you, whether or not
Speaker 4: we agree, that's the system we live in.
Speaker 3: It is, and and the system we live in, what's
Speaker 3: we we have to end? Betty.
Speaker 4: I wish there was something we could do well. No,
Speaker 4: actually most states are getting this way. But I will
Speaker 4: tell you if your boy wanted to be a girl,
Speaker 4: he could, Okay, and you would have no say in it, Okay.
Speaker 4: I mean so the fact that your boy, so, if
Speaker 4: he can desert to decide that, certainly he can decide
Speaker 4: where he wants to live or why you're not a
Speaker 4: good parent. Now obviously they're not charging you with anything,
Speaker 4: so but but they are listening to him. I don't
Speaker 4: know if anyone has suggestions for her. I have absolutely
Speaker 4: no suggestions for her, because these systems work a certain way,
Speaker 4: and if the kid doesn't want to live with you,
Speaker 4: there's nothing you can do to make that happen. That's unfortunate.
Speaker 4: Isn't it for you? But it might be a godsend
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Speaker 3: All of their prices are on there for everything they do.
Speaker 3: No one else does that.
Speaker 4: Hey, Brad O'Brien on the just cause a landlord wants
Speaker 4: to know, do I just evict because I think I
Speaker 4: have a reason and leave it up to a tenant
Speaker 4: to challenge me.
Speaker 3: Are there any penalties for doing that?
Speaker 4: Somebody and somebody else asked, where do they get a
Speaker 4: list of acceptable causes?
Speaker 3: So two different questions.
Speaker 6: Well, the causes are in the statute, can look them up.
Speaker 4: Okay, So there are causes in a statute. But what
Speaker 4: if they're like Hazier in between? I mean, I imagine
Speaker 4: they can't have every single instance.
Speaker 6: It's pretty clear it is.
Speaker 5: You can't not renuce unless you have you meet one
Speaker 5: of the exceptions.
Speaker 4: So it has to be one of those specific Give
Speaker 4: me an idea of an exception.
Speaker 6: Okay, landlord wants to sell.
Speaker 4: Okay, so you're allowed to put it up for sale.
Speaker 4: You don't have to prove it, or oh.
Speaker 5: Yes, you do have to prove it, okay, to give
Speaker 5: the tenant ninety days advance notice. And then the statute
Speaker 5: is very exacting about the procedure for selling. You have
Speaker 5: to have it listed by us.
Speaker 3: Oh okay, So it is pretty specific.
Speaker 5: You can't just make it up and use it as
Speaker 5: an excuse to not renew somebody.
Speaker 4: Then somebody says, then if I do it and somebody
Speaker 4: doesn't challenge it, I get away with it.
Speaker 3: Right.
Speaker 5: Well, I believe there are penalties in the statute. I
Speaker 5: haven't focused on that. I'd have to kind of look
Speaker 5: that up.
Speaker 3: But have you had a lot of calls on it
Speaker 3: since this new kind of not so much yet.
Speaker 6: No.
Speaker 3: Okay, but it's called just cause. So does that really
Speaker 3: mean a one year lease is no longer a one
Speaker 3: year lease? Right?
Speaker 5: Well, there's a big exception, and it's that a tenant
Speaker 5: in their first year of tendancy doesn't have the benefit
Speaker 5: of this statute.
Speaker 3: Oh, I didn't know that.
Speaker 6: It's a huge exception.
Speaker 4: It is the huge So anyone who just leased out
Speaker 4: a place for a year it is a year.
Speaker 5: Well, there's a problem. You can go over by one day.
Speaker 5: If you do a one year lease on the first year,
Speaker 5: you just you just satisfied. You just avoided the ability
Speaker 5: to use that one year exception. So it probably makes
Speaker 5: sense for landlords in the first year of a tenant
Speaker 5: to go a year minus a day or eleven month
Speaker 5: lease to make it simple.
Speaker 4: Oh, I see, because if it goes a year, then
Speaker 4: they must abide by the just cause.
Speaker 5: Yes, unless they want to sell, convert it to short
Speaker 5: tormental move back in, renovate that sort of thing.
Speaker 4: Okay, so if they go less than a year on
Speaker 4: the first lease, then if they go, can they keep
Speaker 4: doing eleven month leases and get away with that?
Speaker 5: No, it's just the first year of a tenant's residency.
Speaker 5: If they're in there for two years, then the tenant has.
Speaker 3: The right to have a just cause.
Speaker 4: And I don't know if I don't really know if
Speaker 4: uh landlords care about this or not.
Speaker 3: I don't know.
Speaker 9: I'm sure they care about it, you think so, well,
Speaker 9: of course, what it is that they have a horrible tenant?
Speaker 5: Yeah, this is a big thing because landlords sometimes just
Speaker 5: don't like their tenant just because they rubbed them the
Speaker 5: wrong way.
Speaker 9: They don't do anything, but they don't do anything to
Speaker 9: get along with any of the neighbors, but yet pays
Speaker 9: on time.
Speaker 3: Yeah.
Speaker 5: One of the reasons is that you're that you cannot
Speaker 5: renew is is if they are a nuisance?
Speaker 3: But what would that? Yeah, but that encompasses a.
Speaker 5: Lot of subjective and you're gonna have to go and
Speaker 5: prove that up to a judge if if that is
Speaker 5: at issue.
Speaker 3: Yeah, a nuisance? What would be a nuisance? Right?
Speaker 9: So you tom your neighbors could probably get out of
Speaker 9: their uh leash.
Speaker 4: Because of me and the next door. Okay, we got
Speaker 4: to take another break. I want to just say that
Speaker 4: to Brad O'Brien when he's not here. He's at seven
Speaker 4: to zero three seven zero seventy three eighty eight o
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Speaker 4: Law dot com, O'Brien Legal Services. Okay, Brad, let's talk
Speaker 4: about on the closing docs.
Speaker 3: Someone wants to know.
Speaker 4: Have you first of all, on closing docs? What do
Speaker 4: you find that people should read that don't or that
Speaker 4: can hang people up? He thought they're all standard, So
Speaker 4: what do you do about are there are there any.
Speaker 3: Things that can trip people up on closing docs.
Speaker 5: Well, normally you want to look at your purchase contract
Speaker 5: and make sure that the closing documents do reflect what's
Speaker 5: in the purchase contract. So if it says buyer pays
Speaker 5: this fee, then the closing document should reflect that versus
Speaker 5: the seller paying.
Speaker 3: Have you found mistakes like that obvious mistake at the time.
Speaker 6: Yeah, they're usually big mistakes too.
Speaker 3: Really.
Speaker 6: Yeah.
Speaker 4: And then someone also wants to know if covenants are
Speaker 4: not disclosed at closing, can they still enforce them.
Speaker 6: Yes, those are a record title they apply.
Speaker 4: To You have to go and make sure you do
Speaker 4: your due diligence as opposed to just waiting for someone.
Speaker 3: To supply stuff to you.
Speaker 6: Yes, buyer beware.
Speaker 4: Okay, remember that, folks. If they don't supply them doesn't
Speaker 4: mean they're not there. I'm Tom Martino, olslaw dot com.
Speaker 4: Don't forget three h three Martino. Save all your problems
Speaker 4: for me.