Speaker 1: And welcome to Cindy Stampo tap his nails on WBZ
Speaker 1: News righted ten thirty. And let's get something straight before
Speaker 1: I introduce everybody. I gotta listen to that opening all
Speaker 1: the time. I don't scream and yell people all day.
Speaker 1: So accurate, okay, yes, but if everybody would just do
Speaker 1: their job correctly in the field, I would not have
Speaker 1: to be yelling and screaming.
Speaker 2: I agree with you on that, Okay.
Speaker 3: Sure.
Speaker 1: If these guys just came to work prepared and way
Speaker 1: to go, and don't take ten steps forward and twenty
Speaker 1: steps backwards and three steps, I would never yell again.
Speaker 1: And I would be wearing a hot watch on my
Speaker 1: chest if I see be push it's getting one of
Speaker 1: those feelings, right, But you were looking at it. What
Speaker 1: is she doing? What is she doing? Grab some salt,
Speaker 1: Grab some salts. It's all these guys were. Okay, So
Speaker 1: in the studio, I have tonight Jesse Foster yet against
Speaker 1: my fiance's daughter. She's training. So when Sammy's out of town,
Speaker 1: because Sam's been doing a lot of work for us
Speaker 1: in Florida and in Boston, flying back and forth. The
Speaker 1: girl we have and we have Jesse, and who is
Speaker 1: in the studio.
Speaker 3: Let's start, So, Rick Leo, I'm the pro manager at
Speaker 3: the walt In location.
Speaker 1: You're the promm. Okay. First of all, we need to
Speaker 1: say what you are? Flooring the Core my favorite place. Okay.
Speaker 1: So you're the pro manager of Waltham right.
Speaker 3: Correct.
Speaker 4: Okay, I'm Tooley and I'm the store manager for the
Speaker 4: Dorchester location for flooring the Core.
Speaker 1: Okay, I'm Mike Pretzy.
Speaker 5: I'm the installation manager for Waltham, Florida Court.
Speaker 1: Okay, perfect. Do you want to bring up your chair?
Speaker 1: You feel like a little person?
Speaker 3: He goes.
Speaker 4: Really yea lucky with the seat?
Speaker 1: Why'd you get the lone man's seat?
Speaker 2: I can help you figure it out.
Speaker 1: No, No, does your chair go up? Jess?
Speaker 5: It does?
Speaker 2: You have to press the lever?
Speaker 1: Okay he's pressing? Can you can you get Can you
Speaker 1: give him your cheer? Can you transfer please? Because he
Speaker 1: looks like he's hiding. You know, I like that. I
Speaker 1: like Duncan munchkins. But I'm feeling like I got a
Speaker 1: little guy next to me. That's not a little guy. Okay,
Speaker 1: we're good now again, I'm feeling much more comfortable. Okay,
Speaker 1: So before we go on. Everybody knows that I do
Speaker 1: a lot of shopping at Florida Coor for sure. Okay,
Speaker 1: we're running there all the time, we're having it delivered,
Speaker 1: and there's you know, Florida Court. To me, is goes
Speaker 1: back to the day, and I have to tell a
Speaker 1: story because I haven't told him very in quite a
Speaker 1: few years. I was driving through Avon heading to I
Speaker 1: don't even know something a key or I was going
Speaker 1: up that way for something correct and I see this thing,
Speaker 1: Florida Court, and I'm like, oh god, you know, let
Speaker 1: me just stop in here. It's gonna be another home
Speaker 1: deep bowie type smaamic bah bah bah. I started walking
Speaker 1: up and down those ausles. I'm like, there's my crystal
Speaker 1: white that I'm paying twenty five dollars a foot four.
Speaker 1: I'm gonna kill my guy. Tell same package and same everything.
Speaker 1: Right now, I'm walking, I'm walking. I'm grabbing samples, okay,
Speaker 1: about five samples of things that I was using pink
Speaker 1: ridiculous amount of money with my boutique dealer. Right Oh no,
Speaker 1: it's not the same thing. I go do, same package
Speaker 1: and same tile. What are you talking about? So that
Speaker 1: was my first going wow, because I went in there
Speaker 1: thinking I'm going to see ceramic tiles, I'm going to
Speaker 1: see cheap things. Not only was the place done stunning
Speaker 1: and it was clean, and you could walk through the
Speaker 1: aisles and you could stand back and you could see it.
Speaker 1: You could step back, you could grab the pieces, you
Speaker 1: could roll the samples around, you could roll one sample
Speaker 1: to another sample and see if the two samples came
Speaker 1: together and worked. And from that point that it was
Speaker 1: love at first sight for me with Floridacre. Right. So
Speaker 1: people were like, you buy a tile of Florida, Yes,
Speaker 1: I do. And people like, but you build ten twelve
Speaker 1: thirty eight, Yeah, okay, and they have tile that's the
Speaker 1: same place that you're paying eighteen nineteen dollars a foot
Speaker 1: because you're not using your brains. Go to Florida Core
Speaker 1: them a visit because they're buying cheaper because they're buying
Speaker 1: a mask wall quantity, and the little boutique is only
Speaker 1: buying so much at a time. They don't have as
Speaker 1: much buying power. So to me, and the other thing
Speaker 1: that was so impressive. Every store that I've been in
Speaker 1: floor at Florid Decor. Everybody's happy there. Now some people
Speaker 1: move on, they open up new locations, but the majority
Speaker 1: and some people just move on because it's time. They
Speaker 1: were young and they want to try something else. You're
Speaker 1: not going to stop that. But if you go in
Speaker 1: there and you're and you're purchasing stock, and you're doing
Speaker 1: things the right way, you spend your time there, and
Speaker 1: they move you to another store, open up another store.
Speaker 1: I don't know if the funny part is, with all
Speaker 1: the business I do with Florid Decorp. I've never reached
Speaker 1: out to the president to say or write an email
Speaker 1: and say, this is one heck of a company. You
Speaker 1: haven't no. And I've been meaning to do it for
Speaker 1: a year after year after year because I've rather I guess,
Speaker 1: I guess I'd rather I already see how everybody works,
Speaker 1: so that says something about the head of leaders of
Speaker 1: that company that's number one and number two. I'd rather
Speaker 1: give these guys on the floor of the credit Truthfully.
Speaker 2: They're the ones because yeah, yeah, help you out.
Speaker 1: And you don't get this in there? Excuse me? Do
Speaker 1: you know where twenty four by forty eighths? I don't know.
Speaker 1: Do you know where the fifty forty eighty four I
Speaker 1: don't know. I go in some of the big box stores.
Speaker 1: They gotta be running down every I don't know. Instead,
Speaker 1: they find it with you. Come on, I'll walk with you.
Speaker 1: We'll find it all. My twenty four by forty eight's
Speaker 1: over here. But every once in a while there might
Speaker 1: be a couple over here. So let's just check the aisle. Now.
Speaker 1: You guys got the big slabs right there. You've got
Speaker 1: so much going on.
Speaker 2: But I've never ever and that's ever, Cindy Stumbo treatment.
Speaker 1: Listen, it's not because I send people and.
Speaker 2: Sent me there from my house and I can repeat
Speaker 2: everything you just.
Speaker 1: Said on my social media. I've sent more people to
Speaker 1: floor in the cores. That's insane. It's just insane. And
Speaker 1: I've never got to complaint back, never got to come
Speaker 1: went back because people take their time to help. I know.
Speaker 1: My nephew Mikey comes into your store.
Speaker 3: Right, he's on speed dial with me.
Speaker 1: He's on speed down here, right, So you know, but
Speaker 1: there was a time where we was just avon. That
Speaker 1: was it. Right now, Mike goes to wal dam. I
Speaker 1: trust Mike those what's doing. I don't have to run
Speaker 1: there and then I run there just to see what's up,
Speaker 1: what's new? What we can use that's new? But it's
Speaker 1: you guys are one great group of people. And know
Speaker 1: I have to say this. I've walked into straight you know,
Speaker 1: new locations. No one knows who I am. People are kind,
Speaker 1: people are kind. I've never ever met anybody like. Ugh,
Speaker 1: I don't want to be here, So we're to take
Speaker 1: it out on you today. I personally haven't, So talk
Speaker 1: to me now, you guys, talk to me. Tell me
Speaker 1: what's going on with Fi de.
Speaker 3: Cour Well, the newest thing, as I was showing you,
Speaker 3: kitchen cabinets is our newest line that we're carrying quick ship.
Speaker 3: I can get product to you in four or five
Speaker 3: business days, Semi custom inside of two.
Speaker 1: Weeks, Semi customer in two weeks.
Speaker 3: Box box ready to go.
Speaker 1: Really, you guys decide to now venture into cabinetry.
Speaker 3: Yes, we've had the we've had countertops. Now we're going
Speaker 3: to have the cabinets now for the full kitchen. They
Speaker 3: can do vanities out of the same. It's new but
Speaker 3: actually doing pretty good now. The pricing is very competitive
Speaker 3: for anyone out there.
Speaker 1: You have to help there to do all the design
Speaker 1: for them. Huh.
Speaker 3: We have a special team kitchen and bath specialist that'll
Speaker 3: work with the pro or a homeowner just to design it,
Speaker 3: lay it out and we can get a price for
Speaker 3: you in a couple of days.
Speaker 1: Really, jeeps, I just sent my girl, my son's girlfriend
Speaker 1: to national number, okay, right to work in the kitchen department.
Speaker 1: They're public company out too. They brought out national number,
Speaker 1: which was my number. Yet I never thought to call
Speaker 1: you guys.
Speaker 3: What's the newest thing though, so less than two months.
Speaker 1: It's new yep, and the traffic's coming in for that absolutely,
Speaker 1: or it's the traffic coming for tile.
Speaker 3: And then they realize, well, that's part of what we
Speaker 3: do is Hey, a new introduction, a new product line.
Speaker 3: Tell people about it. People are excited about it because yeah,
Speaker 3: they have to supply it. But I turn around time
Speaker 3: is probably the best thing off contract.
Speaker 1: Great things. I see that you guys are doing full
Speaker 1: slab pieces.
Speaker 3: Now, the slab pieces. Yeah, so we have by twenty
Speaker 3: five different skws available right now.
Speaker 1: Yeah, and you got some really cool colors. I was
Speaker 1: pulling them out last two weeks ago. There was pulling
Speaker 1: them out going Okay, they gotta make them taller for
Speaker 1: my house.
Speaker 3: We know, so I have three skws that are ten
Speaker 3: and a half feet tall. Now, oh you do, I
Speaker 3: do very popular. That was that two year job sites
Speaker 3: in the past two months. You have some book match ones.
Speaker 3: I don't have just yet. I was at Woodland Road
Speaker 3: and then Cabot Road by the way, so you were
Speaker 3: I was.
Speaker 1: So you see what I built, and you see every
Speaker 1: one of my chepers and my floors, right, but you're
Speaker 1: still seeing. I love those white footing.
Speaker 3: I know you do. You But the last two palace
Speaker 3: coming into the country.
Speaker 1: I know I did. So what am I going to
Speaker 1: do next? Now we are like going hold on, this
Speaker 1: is the second white hold I thought we gotta go
Speaker 1: to break. I'm Sinney Stumbling. You listen to Toughest Nails on WBZ.
Speaker 1: We'll be right back, and welcome back to Toughest Nails
Speaker 1: on w BZ. We're all grooving in the studio tonight
Speaker 1: and welcome back to Top of Nails. I'm Cindy Stumple
Speaker 1: and we're here with.
Speaker 2: Jesse Foster and Rick Leo and Tuley.
Speaker 1: Mike Pretzy and you're all from ware floor in the course. Okay, perfect,
Speaker 1: So you can buy finally some of my job sites.
Speaker 3: Very impressive.
Speaker 1: I do do good job.
Speaker 3: And the Harry Wooden Walk okay, beautiful. That was gorgeous.
Speaker 3: It really was.
Speaker 1: So you were on whittled In on the marble house
Speaker 1: lots two and three. Oh they're both so yeah, so
Speaker 1: it was finished and then the other one you see.
Speaker 3: That his cabin was almost done at that point January.
Speaker 1: Those are some very expensive. Yeah, but the slabs, you
Speaker 1: do have slabs that can. So we have seventy units
Speaker 1: that will be building in Newton right townhouses, really beautiful ones.
Speaker 1: They're gonna look like what you saw on cabin, but
Speaker 1: a smaller version. They're going to run away from nineteen
Speaker 1: hundred to thirty eight hundred square feet. It's going to
Speaker 1: kind of have that modern but glamor. But the soft
Speaker 1: woods in there if you noticed.
Speaker 3: Yeah, that was a semi Morden but really a cozy
Speaker 3: feeling to that that. It really was a great.
Speaker 1: So the only thing I do is I use a
Speaker 1: lot of glass.
Speaker 3: Yep.
Speaker 1: Then once you walk in, it does not feel like
Speaker 1: a I don't like modern cold modern.
Speaker 3: It was clean, but I said you had it a
Speaker 3: ring around the deck and you had at the main
Speaker 3: staircase downstairs to you.
Speaker 1: Yeah, but you can see where we spend our money
Speaker 1: right on the olt. You saw that outstand stone, it
Speaker 1: was like this. It's just like the stonehouse. The stone
Speaker 1: just didn't stop right. But you could be supplying me
Speaker 1: with all of that. It's just communicating more and going
Speaker 1: and say, okay, what do we have the exterior stone
Speaker 1: that works?
Speaker 6: Right?
Speaker 3: The only thing we probably couldn't get just yet is
Speaker 3: like the fire pit was being built that size, I
Speaker 3: don't have the thickness.
Speaker 1: Of the Yeah, so that's outdoor blue mist. That's those
Speaker 1: are those granite stones that we use.
Speaker 3: What everything else like patio pavers now, we do have
Speaker 3: like three or four different skews now that you haven't seen.
Speaker 1: If you noticed the front of have it we used
Speaker 1: twenty four by forty eight.
Speaker 3: Person out there, that's what I have now available.
Speaker 1: Right, you have it available now if outside start to
Speaker 1: come in this spring, and I'm going to tell you something.
Speaker 1: I was terrified this winter. It was a terrible winter
Speaker 1: and it all sustained. We didn't have one pop good,
Speaker 1: nothing popped. But again we have great installers too. I
Speaker 1: don't pay penists, right, and I don't you know, we
Speaker 1: don't pay penants. You don't hire monkeys, right, These guys
Speaker 1: are good. My Masons has been with me for twenty
Speaker 1: five years. My towel guys twenties, twenty years, some thirty
Speaker 1: seven years. My guys just starting to age out. There's
Speaker 1: the difference. But you see, if you're there, you saw
Speaker 1: how good might absolutely installers are. If we could have
Speaker 1: all installs like that, people would be all right, come
Speaker 1: on and you know, change my bathroom.
Speaker 4: You know.
Speaker 1: But it's getting a little tougher out there. I did
Speaker 1: notice one time when I was in Florida Core you
Speaker 1: had some type of teaching going on there, right, which
Speaker 1: was what.
Speaker 3: We do a quarterly. We just had a lot of
Speaker 3: Creek training for their shower systems, different simmit of the
Speaker 3: shooter system. Yeah, will be in next week actually demonstrating
Speaker 3: their product as well. Next week.
Speaker 1: You know what, I need to come there because there
Speaker 1: is some type of shlooter that you're using in the
Speaker 1: showers that I don't use. I'm very old fashioned. Copper pans,
Speaker 1: door rock, waterproofing. And then you guys got a whole
Speaker 1: system that I really should wrap my arms around.
Speaker 5: The biggest advantage of that's gonna be warranty. I mean
Speaker 5: they're gonna they're gonna warranty everything if you use their
Speaker 5: products through and through the pre slopes, the walls. They
Speaker 5: have all the waterproofing membranes. We can order custom sized pansy.
Speaker 1: So I'm gonna buy pants, right. So just remember I've
Speaker 1: been doing this for thirty seven years. I've never used robbery,
Speaker 1: and they've only used copper pans. And you guys have
Speaker 1: had no situations with with this whole shlooter thing going
Speaker 1: on with their peans and everything.
Speaker 5: Right, So it's not a it's not a rubber pant.
Speaker 5: It's going to be like a composite material covered in
Speaker 5: their waterproofing membrane. It's all structurally sound. You're just gonna,
Speaker 5: you know, mortar this down to your wood frame and
Speaker 5: then all the drainage can be set up. They've got
Speaker 5: linear drains, square drains, all the different colors to match
Speaker 5: all other trims.
Speaker 1: I need to know when that meeting is cooked, some
Speaker 1: me reach out to my office. Let me know, because
Speaker 1: I got to go take that class.
Speaker 3: That's definitely worth coming by next week.
Speaker 1: Yeah, it would, it would be worth mine my time
Speaker 1: in Bond's time to come. Sometimes it's hard to teach
Speaker 1: an old dog, nu tricks.
Speaker 2: No, not you, Cindy.
Speaker 1: I hate Bild electric houses. Now I can't have guess. Okay,
Speaker 1: what are.
Speaker 2: Your trends that you guys are seeing this year? Anything different?
Speaker 1: No way? I had a question. Oh you did, Yes,
Speaker 1: I took away my crystal white. You remember crystal white
Speaker 1: forty eight?
Speaker 3: Yeah, you want to buy like a whole container. I
Speaker 3: can ask the buyer about that.
Speaker 1: I thought we couldn't get anymore.
Speaker 3: I have to ask, have to go way up and
Speaker 3: try to get it for you, but commit having committing
Speaker 3: to a lodge, amunt. We can talk about that.
Speaker 1: But why did you remove the forty eight? By forty
Speaker 1: that crystal white was the best.
Speaker 3: They just changed the color and three other developers like yourself,
Speaker 3: I use it constantly. They just went to a different
Speaker 3: color and off white and a little bit of an
Speaker 3: off white. That's the color I have right now, and
Speaker 3: a crystal white. No, it's more of a cream or
Speaker 3: off white.
Speaker 1: But it's not that same crystally, So I thought they
Speaker 1: stopped making They did.
Speaker 3: We'll see if they can make a production run just
Speaker 3: for you. Have to ask that if you want to.
Speaker 1: So I thought I had heard that maybe Singapore was
Speaker 1: going to start to make what the manufacturer just decides
Speaker 1: we're not going to make it anymore.
Speaker 3: We just started bringing it in. We just we just
Speaker 3: we changed skews to freshen things up every few years.
Speaker 1: And you didn't notice that was a big stell.
Speaker 3: It was a big sell for us. Not everyone else
Speaker 3: was selling it to our success rate. So it's more
Speaker 3: numbers across.
Speaker 1: The Listen how much sure that I was buying in
Speaker 1: Florida more than anyone I go around. I did fifteen
Speaker 1: thousand scrip forouse in Florida. We went to every Florida
Speaker 1: court in Florida, and we finally gone enough to go around.
Speaker 1: We had the shots out of stock, and then Massachusetts
Speaker 1: I bought its. Then I had to go to.
Speaker 3: Have to chase down for you you know that.
Speaker 1: But then I then they can company left a tell
Speaker 1: company of cors like a bootique towel company and foot
Speaker 1: law deal and then I bought. They had like four
Speaker 1: case left and I had to chip the towels. That
Speaker 1: was it and I.
Speaker 2: Got to bring that skewback done.
Speaker 4: No, I just call it because Sydney, why you work
Speaker 4: with the buyer directly.
Speaker 1: That way the thing is. It just had this crystal
Speaker 1: and a shimmering shimmering. It was thick. I never had
Speaker 1: any cracking with it. I never had problems with it,
Speaker 1: and you took it away from me. I don't know
Speaker 1: why you took it.
Speaker 2: Yeah, yeah, so.
Speaker 1: We can maybe trace it down. Then I buy a
Speaker 1: container and I just stole it.
Speaker 3: That's why we can work.
Speaker 1: How much comes to the container.
Speaker 3: I'm gonna find out for.
Speaker 1: You, Okay, I'll use that. I like very Do you
Speaker 1: notice everything I do is cleanly. I'm not adding forty
Speaker 1: different colors together and walk in the bathroom habits seizure, right,
Speaker 1: So everybody designs differently as far as you're concerned. What
Speaker 1: makes your stores different from the usual big box spots
Speaker 1: as you box spots box stores I call yeah.
Speaker 4: So the unique thing about flooring the core is the
Speaker 4: micro assortment that each store is responsible for. So the
Speaker 4: department manager work alongside with the store manager and obviously
Speaker 4: even items that are being sole and wop them, which
Speaker 4: is probably thirty five minutes from douts Chest or even Avon.
Speaker 4: We sometimes have different selection. We obviously we hear the
Speaker 4: feedback from the contractor that we work with, as well
Speaker 4: as the homeowner that comes in every day and obviously
Speaker 4: give us feedback and we take that into account. So
Speaker 4: that way we obviously bring in the product. Unfortunately, your
Speaker 4: case is the white tie that we can't get anymore,
Speaker 4: but it's done. Yeah, I mean, we'll try and get
Speaker 4: it back. But for the most part, a lot of
Speaker 4: them is just based on trends. We try to keep
Speaker 4: ahead of the trend we sat with before we.
Speaker 1: Become the So the other good thing that I like
Speaker 1: about Florida Core I can see where the towel's made.
Speaker 4: Absolutely Yep, you have.
Speaker 1: Signs that says India, China. You list where the towel's
Speaker 1: coming from. I think people like that.
Speaker 4: Yeah, it's the transparency in this day and age that's
Speaker 4: so important. We list what you know made the tile
Speaker 4: and where you can get it from because a lot
Speaker 4: of our products we buy it directly from the manufacturer.
Speaker 1: Who do you think most of your products are coming from?
Speaker 1: Right now?
Speaker 4: Right now, fifty percent actually come domestically. But everything going
Speaker 4: on right now, i'll buyers and merchants doing a fantastic
Speaker 4: job trying to bring every product back domestically. So which
Speaker 4: is why your tile might not necessarily might not be
Speaker 4: from Singapore or Malaysia, but we'll find the vendor that
Speaker 4: can actually manufacture it over here.
Speaker 1: Really, that's really cool.
Speaker 2: See that's me. What's that they're going to special order
Speaker 2: stuff for you?
Speaker 1: Listen, I deserve that. Thousands of people I've sent to
Speaker 1: Florida Core.
Speaker 2: Hey, I want to Actually I've so I've sent two
Speaker 2: people your way. I mean to hold people.
Speaker 3: But that's important.
Speaker 1: Wait, here's wass my buddy Anthony ROSSI buy from you,
Speaker 1: come from you.
Speaker 3: Anthony by is a lot from us.
Speaker 1: How did you got Anthony?
Speaker 3: He works with my commercial rep and Mike.
Speaker 1: But how did you get Anthony?
Speaker 2: That's her right there to me?
Speaker 3: Yeah again, So he's my number one customer. You know.
Speaker 1: Cheap is creeper? Is Anthony? Go flip floor in the court,
Speaker 1: Get away from you? No, no, I'm doing Just go
Speaker 1: do what I said to do this people loss just
Speaker 1: go this all my builders develop guys, just stop. Just
Speaker 1: go in there and Wasssi pays fast. He's good. It's
Speaker 1: all good.
Speaker 3: We appreciate that part of it.
Speaker 1: Right, Absolutely, money is good. So are you guys still
Speaker 1: referring out contractors to people? Oh? I got the clock
Speaker 1: in front of my face. Hold on, gotta go to commercial.
Speaker 1: This is Cindy Stumpy's Toughest Nails on w BZ. Will
Speaker 1: be right back and welcome back to Toughest Nails on WBZ.
Speaker 1: And I'm here in the studio with.
Speaker 2: Just D Foster and Leo Toullie Hardman.
Speaker 1: And Mike Pretzy and where you people from flowind Core.
Speaker 1: Thank you very much, Love Florine. Okay, so we already
Speaker 1: know that if I'm sending you business, that says a lot.
Speaker 1: If I'm buying product from you for all these years,
Speaker 1: now it says a lot. Okay, because come on, how
Speaker 1: many expect builders do you know? They're pushing out ten
Speaker 1: eighteen fifteen, nineteen million dollar homes and walk into Florida Core.
Speaker 3: Not enough?
Speaker 1: Okay, there we go. So it's good enough for my houses,
Speaker 1: it's good enough at anybody's houses, right, Let's call that
Speaker 1: what it really truly is. And another thing I like,
Speaker 1: and consumers should know that if they buy something and
Speaker 1: they're not happy, the unopen boxes can be brought back.
Speaker 3: That's correct.
Speaker 1: You open the boxes. Sorry you almost, but the unopened
Speaker 1: boxes can come back absolutely.
Speaker 2: So actually my open boxes they were they let me
Speaker 2: send back as long as I had all the or
Speaker 2: they counted each ye.
Speaker 1: Yeah, but you didn't have any mortar on the back
Speaker 1: of it. You didn't use them.
Speaker 2: We didn't use them.
Speaker 1: Yeah, if you have pulled the box, that's fine.
Speaker 2: You use like fourteen of the twenty and the return
Speaker 2: of the fifteen.
Speaker 1: The rectory policy is phenomenal, you guys, was wonderful because
Speaker 1: now if we bring back a product, there's a different
Speaker 1: skew number with a different dialogue, right, you guys got
Speaker 1: to figure out you know, Okay, we don't have that
Speaker 1: dialout anymore. So what do you do? Just kind of
Speaker 1: throw down on the sale where I can see.
Speaker 3: Also, I'm like, I'm looking for I'm at the market down.
Speaker 3: But we'll take care of it for you.
Speaker 1: And that's how that works. Okay, what's the what's new
Speaker 1: in outdoor and waterproof flowing options? We started to talk
Speaker 1: about that. Now let's go there.
Speaker 3: Well more of an outdoor paver. Yeah, so there's twenty
Speaker 3: four by forty eight a couple of skews and I
Speaker 3: think the twenty four by twenty four of the other
Speaker 3: two that we have.
Speaker 1: So we have a few twenty eight by forty eights
Speaker 1: that can definitely be used outside.
Speaker 3: How many I think there's four SKUs right now.
Speaker 4: We have four skew, but depending on which store because
Speaker 4: of the micro assortment porcelain paver family where it's twenty
Speaker 4: four by twenty four, twelve by twelve, and twenty four
Speaker 4: by forty eight, so you can have them the kind
Speaker 4: of mosaic look that most people are going for that's
Speaker 4: coming in in the spring. I've already started getting in
Speaker 4: a couple of skew for that.
Speaker 1: People like that mosaic look, huh they do. Yeah, And
Speaker 1: I'm very clean. You saw how so again every designer,
Speaker 1: I'm a design builder, so we just all build design
Speaker 1: our own way. I know my product sell so I'm
Speaker 1: not going to stop doing what I do. Right. It's
Speaker 1: been working for me. But when you say I'll just
Speaker 1: we have four, I got to go look at those
Speaker 1: two because we need We have another one that we're
Speaker 1: doing right now that we have not picked that out yet,
Speaker 1: and there's like five thousand square feet out there, so
Speaker 1: I want to come and take a look at that.
Speaker 1: What else do we have going on? We have any
Speaker 1: forty eighths by forty eighths coming in. We're staying away
Speaker 1: from the larger formats.
Speaker 3: Yeah.
Speaker 5: I mean these ones are all about three quarters of
Speaker 5: an inch stick being the paper, So I think that
Speaker 5: just becomes.
Speaker 1: No back and we're jumping back inside now, Okay, sorry,
Speaker 1: that's my boss. I just I just pulled a I
Speaker 1: ninety five. We went off eggsit thirteen on your go ahead.
Speaker 5: Forty eight by forty eights and we can bring those
Speaker 5: in if you want. But the trend now has been
Speaker 5: more towards the XL slabs. You know, it's basically just
Speaker 5: two pieces of.
Speaker 1: Them, the big slab forty eight.
Speaker 5: Yeah, so we have the forty eight by ninety six
Speaker 5: up to and then the sixth.
Speaker 1: Right, so you have forty let's go your forty eight
Speaker 1: by one on nines. Right. They're averaging how much a
Speaker 1: slab per slab?
Speaker 3: It's an average week five hundred, between three fifty and
Speaker 3: probably seven hundred, okay.
Speaker 1: Which is a great number, guys, very competitive. I've been
Speaker 1: paying two thousands anytime. I know, I've been paying two
Speaker 1: thousand slab right, come on, think about before labor. Here's
Speaker 1: my question. These people that are coming in and spaying
Speaker 1: between three fifty and five hundred a slab, correct, who's installing.
Speaker 5: So our Installation Made Easy team does have a crew
Speaker 5: that's equipped to do those now. So for all of
Speaker 5: the stores locally they do have at least one where
Speaker 5: they can just source it. If it's a homeowner, they
Speaker 5: can source through the store through our installation company.
Speaker 1: Because that's not a normal child, Not any not anyone.
Speaker 3: Can do it half capable of doing the right equipment
Speaker 3: to do it.
Speaker 1: Probably you do have to have the right equipment. You
Speaker 1: have to know how to put that tile up. You
Speaker 1: have to know what kind of board. Don't be hanging
Speaker 1: that crap on blueboard. You got to take that blue
Speaker 1: board off right like so, I guess some people in
Speaker 1: the highway, but that's not your problem. You're you're you're
Speaker 1: a song of the tile.
Speaker 3: That's one of our best demonstrations we did last year.
Speaker 5: Was yeah, and we try to educate the customer when
Speaker 5: they come in about what's going to be required. I
Speaker 5: mean tools wise, more expensive mortars, you know, just things
Speaker 5: to make sure the job.
Speaker 1: Is full for thousand, thousand percent. But when you look
Speaker 1: at and again let me repeat that, people, I'm spending
Speaker 1: two thousand a slab before flooring. The core has now
Speaker 1: brought them in and now I'm looking saying, okay again,
Speaker 1: I've been getting price gouge for all these years. But
Speaker 1: we've been using massive porcelains for ten years now, right,
Speaker 1: So here's an opportunity for people to have this in
Speaker 1: their showers. Believe it or not, The label works out
Speaker 1: the same after they sit there and they cut every
Speaker 1: piece for you and they get these two pieces up
Speaker 1: on your Even if you're just using it on the
Speaker 1: back of your shower wall to dress up your shower wall,
Speaker 1: you don't have to use it everywhere shower.
Speaker 3: We do a lot of fireplaces with it now too.
Speaker 1: You're using it on fireplace. Any concrete ones, Yeah.
Speaker 3: There's a couple of stone looking ones yet, Oh.
Speaker 5: I think on looking ones with the matt finish. You
Speaker 5: know a little bit of selection everywhere.
Speaker 1: No solid grays, no saw grays are bige yet, Oh
Speaker 1: there is.
Speaker 5: No solid grade. We have is going to be a polished.
Speaker 1: So it's a polished saw.
Speaker 5: Base, just a little bit of marbling to it.
Speaker 1: Okay, so no concrete finish yet.
Speaker 3: That was a concrete not Well, we need to look
Speaker 3: for those.
Speaker 1: You need to look to those. Do you remember when
Speaker 1: you went to Cabot and you looked at the fireplace
Speaker 1: that was concrete looking slabs, right, So I see a
Speaker 1: lot of direction. Well, I've been doing that direction for
Speaker 1: a while. We know what we know, what trends, what
Speaker 1: trends you see in this For colors this year.
Speaker 4: It's definitely a lot of green, So people bringing the
Speaker 4: nature stage a lot. There's also almost a revival with
Speaker 4: so you're getting pink, a little pop up light, pink, pink.
Speaker 1: We we went back to the fifties exactly. Everything's papers coming
Speaker 1: back back a long time. We have all papers went
Speaker 1: back a long time, a long year ago.
Speaker 2: So I'm still learning. Actually it's almost two years.
Speaker 1: Do people need an appointment or they can just walk
Speaker 1: in if they need to see your design team?
Speaker 5: We offer both. You know, we typically would like to
Speaker 5: schedule so we have some context to the appointment. But
Speaker 5: you know, I'll always try to accommodate. If a designer
Speaker 5: is not available, one of our associates can work with
Speaker 5: them till the designer frees up.
Speaker 1: So you don't really know when I'm in there and
Speaker 1: I'm incognito, I'm your designer. When I walk down the
Speaker 1: you know, the hallway whatever whatever you call walk away whatever,
Speaker 1: waile and I'll thank you. And the husband wife are
Speaker 1: fighting over something like guys, can I help you? Right,
Speaker 1: And a lot of times they don't know who I am.
Speaker 1: And then they get to the front desk like that
Speaker 1: was Sidney Stumboy just helping us. You do know that, right?
Speaker 1: The wife will say, well, the husban will say or
Speaker 1: somebody else tells them right, and then the wife will
Speaker 1: say that looks beautiful. Together, the husband's like, at this point,
Speaker 1: just pick out anything. I don't care right you're to
Speaker 1: in my life. But when I see a husband wife arguing,
Speaker 1: I literally stop and go okay, guys, stop arguing, show
Speaker 1: me what's going on here? And they're probably looking at
Speaker 1: me like, who's this crazy lady right? Just helping us?
Speaker 1: And then i'll you know, sometimes I introduce myself. Sometimes
Speaker 1: they don't, but they're like, wow, that looks so beautiful.
Speaker 1: Let me just go get other piece. Let's roll it
Speaker 1: over here. And the husband's like, I can't go golf today.
Speaker 2: Now, right, So they don't bring you unless you're bringing
Speaker 2: them for the paycheck or to pay them. But women
Speaker 2: just go there pick it out because the guys are
Speaker 2: gonna love whatever you pick out.
Speaker 1: Oh, they don't care.
Speaker 2: They don't care it, they know.
Speaker 1: They just care about the garage.
Speaker 2: Yeah, have the pro team at Florida Core help you
Speaker 2: pick it out versus arguing with your spouse.
Speaker 3: Is I love being put in the middle of conversations.
Speaker 1: I don't know why are being asked this? Can you
Speaker 1: really deliver straight to my job sites?
Speaker 3: Yes?
Speaker 1: The answer is yes. I'm answering that for that.
Speaker 3: Thank you.
Speaker 1: Okay, here's always my big one. I always ask every this,
Speaker 1: So I'm going to ask all for you, and I'll
Speaker 1: start with you, boss. Why do you love working over there?
Speaker 2: Me?
Speaker 3: I get to talk to people all day and do it.
Speaker 3: This is what I do all day is we go
Speaker 3: meet contractors and people. I'm on the road more than
Speaker 3: half the week.
Speaker 1: So you're outside stills too.
Speaker 3: Yeah, pretty much? Yeah?
Speaker 1: And you you're what you stop at job sites? Scan
Speaker 1: to know networking out there exactly? Is there many developers
Speaker 1: that flowing the course?
Speaker 3: That's my job out of it is business development, finding
Speaker 3: new business to bring it in, just to show them
Speaker 3: the store once our goal is to bring people into
Speaker 3: the store wants to show them what we have, our pricing,
Speaker 3: our selection, our availability. I can deliver five bathrooms to
Speaker 3: your job site tomorrow. But everyone else can.
Speaker 1: Do that, No, they cannot. You're waiting three four weeks?
Speaker 1: What about tell me something? Okay, let me finish. And
Speaker 1: you do you like working there?
Speaker 4: Yeah? Absolutely so. I've been in retail most of my life.
Speaker 4: But at the end of the day, the reason why
Speaker 4: it comes to company is the opportunity. I mean, Cindy,
Speaker 4: you mentioned it a little bit back when I first
Speaker 4: met you and Waltham, I was a department manager, so
Speaker 4: in the span of time I went from store manager
Speaker 4: to operation manager and then now a store manager. So
Speaker 4: the opportunity at the company is pretty much endless. It
Speaker 4: really depends on how much you want it.
Speaker 1: Okay, hold that thought. You're listening to Tenfests Sales on WBC.
Speaker 1: Will be right back and welcome back to Tefest Nails
Speaker 1: on WBC. And I'm Sidney Stumpoint. I'm here with who
Speaker 1: who am I here with?
Speaker 4: Oh, Toullie Hardman.
Speaker 5: And Mike Pretzy.
Speaker 1: Okay, perfect. So that's you're happy. You're happy and you.
Speaker 5: I am very happy with the company. So it's very
Speaker 5: much like a family. The opportunities are endless. I was
Speaker 5: a contractor for twelve years and personal reasons and an injury.
Speaker 5: I just couldn't really be in it anymore. And I
Speaker 5: found somewhere where my experience and my knowledge is valued.
Speaker 5: So my my technical experience has been able.
Speaker 1: To think you're valued as a human being over there.
Speaker 5: Absolutely, yeah, yeah, I have to agree. Yes, yeah, yeah.
Speaker 5: It's a very you know, especially at the store level.
Speaker 5: You know, I mean we're very much like a family.
Speaker 1: So are there any more stores opening or we like
Speaker 1: on hold now for a bit.
Speaker 3: In this area? Nothing in the immediate year.
Speaker 1: And what about other states? You're still opening in other states?
Speaker 2: You know.
Speaker 5: We just opened our most recent store in Alabama, I believe, yes.
Speaker 1: So you guys still love the opportunity if you want
Speaker 1: to relocate Nobsta.
Speaker 3: That's absolutely every day.
Speaker 1: Every day he takes from his own, The company takes
Speaker 1: from their own.
Speaker 5: Yeah, the company is huge. I'm promoting from within.
Speaker 2: Damn, maybe I need to switch company.
Speaker 1: That's but that's huge. Guys. What happened to my guy
Speaker 1: I talked to I? Actually, I've got like Florida Court
Speaker 1: this person. I have like twenty Florida Court people in
Speaker 1: my phone right and some have moved to Texas. Some
Speaker 1: have moved back to Florida, opened up a store there.
Speaker 1: They Jared, I think, yeah, do you remember jaredy had
Speaker 1: like reddish here, Jared used.
Speaker 4: To come up the Jared's now working at corporate.
Speaker 1: Yeah, he said that.
Speaker 4: Yeah, he's in charge of merchandising.
Speaker 1: Since and then my favorite was in Avon was Mike,
Speaker 1: but he kind of retired and he's out finding himself
Speaker 1: right now. Maybe found themselves. They found himself and come back.
Speaker 1: I don't know, but great guy, great guy. But he
Speaker 1: wanted to do hunting and all that stuff.
Speaker 3: Whatever.
Speaker 1: How's the Hodwood sales there?
Speaker 3: The howdware hot Wood? How would the big category of ours?
Speaker 3: So let's be finished. We have quite a variety, a
Speaker 3: very big election of that.
Speaker 1: Thank you. That's meet my body guard and driver. So
Speaker 1: next time somebody wants to try to screw with me,
Speaker 1: they got to deal with them. Like, right, he looks
Speaker 1: like such a nice looking guy. Nice guy. Right, he's
Speaker 1: a killer, but we love him. So you could welcome
Speaker 1: to my crazy life, right. Can't make this, can't make
Speaker 1: this crap up. So basically Hodwood has grown big in
Speaker 1: your store too. What's your best sale right now? Tile? Okay,
Speaker 1: so you have tile? You have hardwood, you have vinyl, Okay,
Speaker 1: you are now brought cabinetry in and you've got tops
Speaker 1: or you don't have tops, okay, So out of everything,
Speaker 1: what's the number one sale still there? Tile?
Speaker 4: So for us, because we're in the New England area,
Speaker 4: hardwood is dealing number.
Speaker 1: One hodwood really, so you're a lot more well again
Speaker 1: average average is much higher. Really so if you're in Florida,
Speaker 1: they buy more tie obviously, right, So you really dominated
Speaker 1: the Harward market up here.
Speaker 4: That's that's come back to the micro assortment here. We're
Speaker 4: traditionally a little bit older houses around the Boston area,
Speaker 4: so you're you're getting a lot of people wanted to
Speaker 4: match the or existing flooring. So that's where the hardwood
Speaker 4: or even.
Speaker 6: I have finished attention to your natural You sell natural right, yes,
Speaker 6: still kicking white oak right one species and a lot
Speaker 6: of people are buying prefab The problem is I need
Speaker 6: to still need that quarter.
Speaker 5: Inch and I have it yeah in three quarters.
Speaker 1: Well you have it in door Chester absolutely, but you
Speaker 1: have it in wealtham you have it both?
Speaker 3: We can get a fire do.
Speaker 1: You have it on?
Speaker 3: Like?
Speaker 1: I can see it, but I have to go to
Speaker 1: doort Chester sample.
Speaker 3: What size I have?
Speaker 1: Yeah, so it's sorry, laid out the three quarter three
Speaker 1: quarter by what? Ah, that's the big one?
Speaker 3: A four inch wide or a five inch wide?
Speaker 1: Well, you know, listen, if I who's up to me
Speaker 1: will be all three and a quarter. But I get
Speaker 1: all clients that pre buy these homes, they want four, five, six,
Speaker 1: seven eight. So I'm like, do you know this wood's
Speaker 1: gonna move? We have a net zero. We're down to
Speaker 1: net zero for hers radar, right, we gotta get the
Speaker 1: thouse down to net zero. That means wood's gonna move,
Speaker 1: so no one can blame the wood anymore. Sorry, folks,
Speaker 1: homes are over insulated now and things are moving. So, yes,
Speaker 1: you guys sell what fours and fives?
Speaker 4: We sew two and a quarter, three and a quarter,
Speaker 4: four inch, five inch, and it go up to six
Speaker 4: seven inches depending really, yes, so obviously the six seven
Speaker 4: inch is probably more of a special order. But we
Speaker 4: we have five inches available in the store for you
Speaker 4: to take home. Yeah.
Speaker 1: Just white oak, white oak, yep, white oak, and red oak.
Speaker 1: I don't use right. I use white because I use
Speaker 1: a lot of staining. Right, So, by the way, white
Speaker 1: oak's more my than red oak. Now, fifteen years ago,
Speaker 1: red oak was more more than white oak. They wanted
Speaker 1: red oak. It was cut because white oak not stained
Speaker 1: look like yellow, and red had this like, uh, this
Speaker 1: this little bit of a redy like and then you
Speaker 1: would that we were staying with a lot of mahogany stains,
Speaker 1: and so.
Speaker 2: They do look so similar they.
Speaker 1: Don't when you stay in there.
Speaker 4: Are you familiar with one of the skew is called morsel,
Speaker 4: So it's actually a red oak that we've grown to
Speaker 4: look like a white oak, so it actually pick up
Speaker 4: the stain better. And that's the technology and direction of
Speaker 4: we're heading because there's such a high demand for white oak.
Speaker 4: I mean physically tree can I grow that fast? So
Speaker 4: that's why we're trying to.
Speaker 1: How I'm buying a lot of out there right now,
Speaker 1: like cabbagry, a lot of white rifts, a lot of
Speaker 1: white quatus on right. So we all know that different oaks,
Speaker 1: you know, get into different moneies. But is your white
Speaker 1: oak cheaper than your red oak, or you're red oad
Speaker 1: cheap and you're white or you're evenly on a three
Speaker 1: let's just say three and a quarter on a three quarter,
Speaker 1: red oak's gonna be cheaper yeah. See see, I'm no
Speaker 1: dumb dumb I've been doing.
Speaker 5: This a long time, but we're very, very competitive.
Speaker 1: But do you know what's going to happen Right within
Speaker 1: a couple of years, no one's gonna want white oak anymoever, it's.
Speaker 2: Gonna went back to red oak, and then it's gonna go.
Speaker 1: It's just because it'll just become a trend again. It's
Speaker 1: just what it is, like white oak used to be
Speaker 1: so cheap and then red oak is so expensive. I
Speaker 1: don't think anybody really use the Brazilian sure anymore. You
Speaker 1: guys still carrying that.
Speaker 3: Not in stock. People do request it once.
Speaker 1: In a while, do they really wh what of the
Speaker 1: woods you're saying? And that I got to come in there?
Speaker 1: You know what?
Speaker 4: I really acacia being getting more popular?
Speaker 2: Was it Acacia Asia?
Speaker 4: That is so it's a high variant type of natural wood.
Speaker 1: I don't even know to se see, I'm making a
Speaker 1: point to ask you these questions. I spelled it, okay.
Speaker 1: The reason why I'm asking you this is I want
Speaker 1: people to hear right now how much you know about
Speaker 1: your own product lines. Because you walk into big store,
Speaker 1: big shop like the Lowe's and home depots the world
Speaker 1: and no disrespect because I use them for what I
Speaker 1: need them for, which is very little and very nothing.
Speaker 1: But I can't do. I don't know, buddy, do you
Speaker 1: know what the tree? It's Christmas time? I don't know.
Speaker 1: Do you know what I can find? The locks need something?
Speaker 1: I don't know. When I Junior, my girl Juliet that's
Speaker 1: been with me for twenty nine years, has the best saying,
Speaker 1: when I retire here, I'm going to work in one
Speaker 1: of those stores. Because a I have to say is
Speaker 1: I don't know. I literally, guys, this is what I
Speaker 1: did a few months ago. I couldn't get any help.
Speaker 1: So I literally picked up the phone in the kitchen
Speaker 1: area and said, yes, it's a city stumple iole eleven.
Speaker 1: Can I get some Helpia? Oh my god, to microsphone.
Speaker 1: Just really do that? Did you?
Speaker 3: I did?
Speaker 1: And look we got two people helping us. They're like,
Speaker 1: did just pick up it? I did? I picked up
Speaker 1: West Roxbury. They really are kind to me. So I'll
Speaker 1: walk around that store and I there's a guy like
Speaker 1: I went to the protesting, there's the guy following me,
Speaker 1: and then there's the They're like, yeah, and there's a
Speaker 1: guy following him. Why is everybody following everybody? I don't
Speaker 1: steal anything. And they said, Sydney, we're just having you.
Speaker 1: We're gonna make sure you're safe here right now, Like
Speaker 1: oh okay, yeah, so you know they're gonna jump. The
Speaker 1: greatest thing about de cour nobody goes. I don't know,
Speaker 1: and I don't want to hear. I don't know. They
Speaker 1: really take you down the aisle and say, let me
Speaker 1: show you. It's been like that from day one. The
Speaker 1: only difference is I don't need I don't go to
Speaker 1: Avon Hap all the way from Newton Brookline. Davon Waltham's
Speaker 1: like right there for us. Right, so when you guys open,
Speaker 1: Here's another question I have. Is the price the same
Speaker 1: no matter where you go in all the states? Well,
Speaker 1: the price is very depending state to state. Somebody asked
Speaker 1: me that about flowing the Core, and I couldn't answer
Speaker 1: that question because when I went online, the price are online.
Speaker 1: So if I'm in Texas or I'm somewhere else, Atlanta, Georgia, whatever,
Speaker 1: Florida Core, Florida mess, are the numbers the same everywhere.
Speaker 4: Really depending on the products because it worked out of
Speaker 4: different distribution center. But For the most part. We try
Speaker 4: to keep our prices very you know, consistent across the
Speaker 4: whole country, but they're depending on certain wood. Certain places
Speaker 4: in New England will have it for a little bit higher,
Speaker 4: a little bit lower because we just have more of
Speaker 4: the products.
Speaker 2: Also tax free state New exactly trouble cheaper. I still
Speaker 2: made no I went to Nashville.
Speaker 1: Oh you went to Nashville. Yep, all that thought. This
Speaker 1: is Cindy Stumpole. You listen Toughest Nails on WBZ. It'll
Speaker 1: be right back and welcome back to Toughest Nails on WBC
Speaker 1: News Radio ten thir and them sitting. I'm here with Jesse,
Speaker 1: I'm here with Rick, Rick Boa, tou Lee, Hardman, bo
Speaker 1: Pretzy off of floor into courp take us out, buddy, All.
Speaker 3: Right, well love you to stop buy any floor unto core. See.
Speaker 3: We have probably the best selection of hot flooring surfaces
Speaker 3: in the country, best competitive pricing in stock, ready to
Speaker 3: go to get project started tomorrow, all sorts of finance
Speaker 3: options for whether it's a homeowner or a pro, best
Speaker 3: return policy. Our newest collection is kitchen cabinets. If we
Speaker 3: have to offer a free design service for everyone, whether
Speaker 3: it's the pro whether it's the homeowner, and that's a
Speaker 3: great opportunity for anyone that's listening today as well. Just
Speaker 3: you can shop online as well.
Speaker 1: And bottom line is, if you can make city Stumple happy,
Speaker 1: you can make anybody happy, because I'm a hard one
Speaker 1: to make happy. Everybody, have a great, safe weekend. This
Speaker 1: is City Stumble Toughest Nails on WBZ. We'll see you
Speaker 1: next weekend.