Speaker 1: Hey folks, Paul Abernetti here. Today's episode is about one
off jobs to lifetime client, the contractor's blueprint for the
repeat business that's going to get you golden in the
new year in twenty twenty six. So let's talk about
it that on today's Master the NEC podcast.
Speaker 2: Welcome to the Master of the NEC podcast, the ultimate
destination for anyone passionate about the electrical trade. Whether you're
a season electrician, an eager apprentice, or just someone who
wants to dive deep into the world of electrical work,
you've come to the right place. Join your host, Paul Abernavi,
a true authority in the industry with over thirty eight
years of trade experience, as he electrifies your mind with
in depth discussions, expertips, and valuable insights that.
Speaker 3: Will keep you ahead of the curve.
Speaker 2: Each episode, Paul will illuminate the complexities of the trade
de code, the National Electrical Code, and share the latest
industry trends, all while empowering you to take your electrical
career to the next level. So gear up, plug in,
and get ready to supercharge your knowledge because with the
Master of the NEEC podcast, the power is in your hands.
Speaker 3: Now get ready. Here is your host, Paul Abernavi's What up, everybody?
Speaker 1: Welcome to another episode of Master the NEEC podcast where
I talk about all things electrical, electrical contracting and you
know what, all things revolving around you being contractor and
trying to make it in today's world. So sit back, relax,
and we're going to talk a little bit about the
contractor's blueprint to repeat business. As you heard, a lot
of times, we spend a lot of money trying to
get that return on investment.
Speaker 3: Right.
Speaker 1: You do your marketing, you're advertising, you're trying to get
your business to grow, and you've got customers. You've got
a good customer base. We're not talking about just starting
from scratch where you have no customer base. So to you,
the folks out there, the ones that have been in business,
are trying to grow their business.
Speaker 3: Into the new year.
Speaker 1: Look, most contractors think they need more leads, but the
truth is you're probably already standing in a home or
a building of somebody who might spend tens and thousands
of dollars with you over the next decade if you
know how to keep them. Today, we're gonna break that
down and we're gonna turn every customer into a client
for life. So again, for those that aren answers that
are familiar with the show are not. My name's Paul
Abernathy and I am the host. And today we're gonna
dive into those most underrated skills in the contracting world,
and that is how to take that single project and
turn it into a lifelong relationship. Because the truth is,
contractors don't go broke from lack of work. They go
broke because they never build a real customer base that
they can rely on. They're just worrying too much about
the one off customer and you have to constantly keep
feeding that beast in order to grow your business. When
you realize that if you set the tone up front,
cultivate your customer into a lifelong customer and get the
proper information from that customer that you can curate that
into a relationship that can make you money over and
over and over again. So things we'll talk about now
wise repeat business is the contractor's golden goose.
Speaker 3: Okay, what are we talking about.
Speaker 1: Well, it costs five to seven times more to acquire
a new customer than to keep an existing one that
you've already worked hard to get right. A returning client
buys faster, argues less, and trusts you more because you
are now a trusted, reliable source. Repeat customers are free
marketing machines. Their referrals out convert paid ads every day
of the week because they are a walking, talking testimonial.
Speaker 3: Right, So let me give you some examples here.
Speaker 1: For an electrician, a homeowner who calls you for a
panel upgrade today could call you for an EVY charge
your installation later. Maybe a hot tub application where they
need a feed or brand circuit for a hot tub.
Maybe they're doing a remodel on their current project, finishing
a basement, finishing off the attic. You want to be
fresh on their mind, because again, people's minds tend to
wander and they'll forget about you if you're not considerably
invested in them remembering you. What about generator installs, Hey,
what about thermal imaging? You've heard me talk about it.
Offering thermal imaging services to your customers being they check
ups every six months to a year, selling them on
a maintenance program to keep all the stuff well running.
Checking everything. With thermal imaging, you can get temperature stamps
on things like the air handler units and motors and
all that kind of stuff that kind of promotes ongoing
maintenance and of course annual maintenance programs depending on whether
it's a residential.
Speaker 3: Or commercial customer. The fact of the matter is if
you don't build.
Speaker 1: Onto that already established relationship and offer them value, whether
it's just follow up calls, whether it's newsletters, whether it's
checking on them, things like that, then you're missing the
boat because that's five to twenty thousand dollars of future
revenue that's sitting in the same driveway that you've already
been parked in before you've already been there. Okay, now,
let's think a little bit about the psychology, the psychology
of why a customer returns. Right, So, there's three reasons
customers stay loyal. Number one reassurance. People fear being ripped
off or ignored. When you reduce those fears, they bond
to you. How many times if you as a contractor,
and I know you hate this because I see it
all the time on social media, you know, next door,
your local somebody posts something and says, hey, can anybody
recommend a reliable and then the next thing, you go cheap, affordable, electrician. Well,
me and my brother laugh about this all the time
because you know, there's cheap electricians and then there's good electricians,
and there's a difference. Okay, there's cheap and there is
a value type of electrician. There's a difference here. Do
you want the cheapest, do you want the best? Do
you want the good?
Speaker 3: What do you want?
Speaker 1: So when people post things on social media, they want
this reassurance, and so the first thing they do is
they'll post they want it to cheap. The don't want
to pay nothing. They don't know your rates, they don't
know what you charge. But immediately they just think they're
gonna get ripped off.
Speaker 3: They do.
Speaker 1: That's just the nature. Now, once you get that customer.
And my brother is a masterful at this because everybody
loves him. He never gets anything less than five stars.
They love him because he understands this. So he makes
them feel comfortable. He doesn't rip them off, He offers
them and he also doesn't go in there with a
pricing scheme that's going to rip them off. One time
and they never call him back. You know, he goes
to a customer and he uses that customer. They call
him multiple, multiple, multiple times it's a revenue generator because
they form this reassurance.
Speaker 3: And this trust. The next thing is familiarity.
Speaker 1: Once a customer feels like they know you even a little,
they prefer you over a stranger. They already know who
you are, they know what to expect. Don't underestimate the
power of getting to know somebody. The familiarity of getting
to know your customer a little bit. That rapport, that
one on one, that feeling that they can trust you
goes a long way the moment that they have something
happen and they need your assistance. You want to be
the person they think of. You have to nurture that.
You have to build that trust, that familiarity with you.
And there are many ways that you can do that,
many ways to do it, but you have to build
that because they want you before they have to start
this relationship with a stranger. Again, I can give you examples.
It's like going to work somewhere and you work really
hard to get everybody to understand what you know and
to trust in you and realize that you're a reliable
source of information, and all of a sudden people leave
where you go to a new job, or you go
somewhere else, and you know what, you have to start
over again.
Speaker 3: Trust me.
Speaker 1: You know you felt this before. Now you're like Jesus,
I just got these people trained. That's what we're thinking about.
We just got these people trained.
Speaker 3: They understand.
Speaker 1: They leave me alone because they know they trust me.
Now I gotta do this all over again. I gotta
make them familiar with me and understand.
Speaker 3: Me and trust me all over again.
Speaker 1: It's a lot of work, but if you do this
with a client, they will trust you. You don't have
to reinvent the wheel each time. They're already familiar with you.
You already put this reassurance in their mind. Next confidence.
Look when you're there on the job and you explain
the code, you explain safety, you explained the risks clearly,
you become the expert they do trust. This is why
it's so powerful when it comes to thermal imaging and
being able to work that into your business profile. If
you're a contractor and I have plenty of HVAC guys
that are in our thermal program, because you develop these
things that you can show the customer, and you have
all these tools at your disposable that they will look
at and go that's amazing because I can actually see
what you're talking about. This builds trust, This builds confidence.
This is where anyc authority gives you this massive advantage
over an average contractor the knowledge that you possess. But
it's how you use it properly. And there's so many
people that do this improperly. They don't know how to
communicate with a customer, they don't know how to convey
the information, they don't know how to work with a customer.
And you know what, you get employees that think, look,
I'm just here to get a paycheck, and that is
the wrong kind of employee that you want. You need
employees that are invested in your company just like you are.
Because as you grow, they grow, they get reliable source
of work, work, they bring income into the company.
Speaker 3: You're able to give them bonuses and treat them well.
I hope that you do.
Speaker 1: This is a circular thing, okay, but that's the philosophy
of why a customer returns. The reassurance, the familiarity, and
the confidence that you've instilled in them. You have to
work on those three things to be successful, especially when
you want return repeat business. Now, there's five touch points
that convert any one time job into a long term client.
Speaker 3: Okay, you're ready.
Speaker 1: Whether it's residential, whether it's commercial, it doesn't matter. This
is the core teaching of this episode. Okay, So we
need to break this down very closely into the five
touch points that are critically important for you to learn
and be able to convey. Number one, okay, is a
simple message communicates Okay, simple pre arrival text or call
before you go to a project. If it's a service,
call in somebody, even if they already know you're coming.
Send them a text, give them a quick call before
you head to their house and say, hey, this is
Paul with Electrical Code Academy Services. I'm on my way
and I will arrive in about twenty minutes. And don't worry,
we'll go over everything. I'll make sure you understand it,
not a problem.
Speaker 3: What does this do well?
Speaker 1: So many people forget about a pre arrival text or call.
It only takes a second out of your time. Whether
you do it somebody in your office does, it just
takes a second. This message gives reliability, professionalism, there's no surprises.
Speaker 3: Okay.
Speaker 1: This alone this number one touch point. If you incorporate
this into your business sets you apart from nearly ninety
percent of the other contractors out there. And I ain't
bullshitting' you. You look in the mirror. Do you call
your customer before the service call? Do you give them
a one up so that it's very professional, let them
know you're coming.
Speaker 3: Do you do that?
Speaker 1: If you do that, you're already ahead of probably the
vast majority of the contractors that are out there. Really
number two, touch point two the education moment. This is
where a trust is built. So during the job, there's
many people who say, leave me alone, I don't want
to talk to anybody.
Speaker 3: I want to get in my little cocoon.
Speaker 1: I'm there to fix your issue and get the hell
out because that's what I'm getting paid to do. Folks,
if you're the owner of the business or you're the manager,
you need to work with your staff. It's not going
to come naturally. You have to work with them because look,
when they're on that job. During the job, explain why
things are done a certain way. For example, here's what
the NEC requires, Here's why this is a safety concern.
Here's the long term solution, not just a quick fix
patch to your issue. People can respect that this frames
you as a consultant, not as purely just labor that's
being hired to come out there to fix a widget.
It conveys to them that you're keeping them invested in
this process. Okay, people don't fire consultants, they hire them.
Speaker 3: They fire laborers. Okay, I'm just.
Speaker 1: Saying you need to be artful and understand, don't bullshit,
and give them the information, and you need to do
it in a way that they can receive it. This
is why we spend a lot of time in our
thermal imaging program. There's a module in our thermal imaging
course to be a certified thermal Electrician. There is a
specific module that's in there that talks about how to
work with customers because it is critical so that you're
not trying to sell them smoking mirror that you're actually
showing them verifiable information. This can go the same way
whether or not you're clicking airprobe on a conductor and
showing that they're overloading it and that's the reason they're
breaker's tripping, or why their GFCI is tripping, or why
it needs to be replaced or anything like. There is
valid reasons to do what you do now I'm sure
people have seen those horror stories on the Internet or
whatever where somebody gets ripped off and they don't provide
the information to the customer.
Speaker 3: They just give them this enormous bill.
Speaker 1: Don't be those people, because you're going to ruin that customer,
and that customer is going to be a gold mine
and you don't have to even work that hard for it.
Speaker 3: You become a trusted source. I'm telling you.
Speaker 1: When I was back in McKinney, I don't do hvac,
but I had a guy and every time I needed
something done, whether it's cleaning my hvac or coming and
put the free on in it, or refrigerating it or
doing something.
Speaker 3: On it, that was my guy.
Speaker 1: Even if there's stuff that I could do, I had
a guy that would do these different things.
Speaker 3: I trusted him. So my brother is the same way.
He is trusted by so many people.
Speaker 1: When I was a contractor, there's people that trusted me
because I wasn't here to bs them. It's don't underestimate it, folks,
but you got to learn to can they explain.
Speaker 3: You got to educate. People say, well, I'm not an educator.
The hell you're not.
Speaker 1: And if you can't educate something as a technician, then
you need some training. You need to get in our
fast tracks program or something. You need to do some
extra training because that is your job, is not only
a fixer, but an educator, because a customer is paying
good money and they want to know what they're paying
for today.
Speaker 3: Touch point three a final walkthrough.
Speaker 1: Most contractors finish the work, they get their money, and
they leave.
Speaker 3: But let me tell you something. This is a critical moment.
Speaker 1: When you've already done the work, you're cleaning up everything,
you put everything in the truck. You walk back and
you go, okay, let me walk you through what we've done,
or walk you through maybe an inspection report that they did,
or maybe a thermal imaging report or whatever you've done.
Take the time before you leave, train your staff to
do a professional final walkthrough and say, look, this is
what we did, this is what we fixed, this is
what you may need to do for preventive maintenance. All
these times, here's my recommendations. No heart sell, okay, no
herd sell. You say, look, most contractors finish the work,
they just leave, that's it. But walk the customer through
what was fixed, what still needs attention, What preventative maintenance
saves them in the long term. Share any photos, thermal images,
anything that you took that can clearly show the difference.
And of course any recommendations that you may make to
them that they may need for a few maybe they
don't need something right now. Be honest, be honest, but
make sure they have this at their fingertips and then
make it easy for them to know how to get
back in touch with you.
Speaker 3: You folks have heard me talk about.
Speaker 1: The use of electronic business cards or link trees, or
these little things that I have on my hat, these
little QR code clips that clip on your hat. Dude,
this is just not Paul trying to sell you little widgets.
There's a reason for this. You get the customer to
scan this and they can pay directly from the scan.
But it also allows you to be able to get
access to put links right.
Speaker 3: On their phone.
Speaker 1: And if you work it properly, and you know a
good reliable plumber, mechanical, an inspector whatever, you can have
them on there as well and you can tell them, look,
you trust me, I trust these people. These are your people.
And if you work with the other people that you're
referring and get them to do the same for you
and you understand how.
Speaker 3: To do it.
Speaker 1: That's like be an I baby, that's like business networking international.
Speaker 3: It's it's it's golden.
Speaker 1: But you say I don't have time for that, then
you have no time for money because you're in business
to make money. And if you're sitting there making excuses
because you're too lazy to do something that's going to
reap rewards, then you know what, I can't help you.
You just let your business faller. You can just be
happy with what you're making and not grow your business.
Speaker 3: That's up to you.
Speaker 1: I I can lead you to word, but I can't
make you drink right. So one of the things that
you could say on that walk through is, look, everything
is working great now. In the next year or so,
i'd like to I'd like an eye on the X,
Y and Z, and don't worry if anything comes up,
I'll take care of it for you. If you want
to scan this QR code right here, it'll put a
quick little app right on your phone. It also has
my recommendations for a plumber, mechanical inspector, a a foundation
guy or whatever, and they will all be for you.
These are all my trusted sources. You can also pay
my bill right here on the on it as well. Uh,
and you can you know, here's how you can pay
me if you want to pay me electronically. There's so
many ways that you can do this. But you're giving
them a reason to look at you, call you and
trust you, and then trust the other people that are
in your network.
Speaker 3: It just takes a little work, folks.
Speaker 1: I can tell you one of the first things that
I tried to do when I got here back to
Virginia is I tried to find and I just found
one the other day. I try to find HVAC guy
I can trust. You know, obviously I got electrical take
care of trying to find. I've got a builder that
I trust. I got a sighting guy that I trust.
Try to find these people that you can grow their business,
bless them with a referral if they will do the
same for you if needed.
Speaker 3: That's what you need to be doing. Okays.
Speaker 1: You got to work at being successful, folks. It just
doesn't come you snap your fingers and that's it.
Speaker 3: You got to work at it. I want to see
you all be successful. Okay.
Speaker 1: Touch point five the forty eight hour comfort check, call
or text. Okay, So this is the one thing contractors
never do, and it's the number one thing that makes
customers fall in love with you. For example, send them
a text say just checking in to make sure everything
we did is working perfectly. If you have any questions,
I'm here to help you. Why is that so important?
Why is that one little thing so important?
Speaker 3: One?
Speaker 1: Because your your competition ain't doing it. It's not doing it.
They say they're too busy to have this. You can
have this actually saved on a note in your phone
where you just cut and paste it. It's that easy simple.
In some cases, you can even have it automated through
your office. After a project's completed, it's out this notice
after a couple of days.
Speaker 3: It's just it. It's just good business, folks.
Speaker 1: Why is this Because people judge contractors based on reliability, communication,
and care, This one hits all three. You're reliable, you're
checking up on them, you're making good communication.
Speaker 3: And you know what, at the end of the day,
you didn't just take their money and ran. You care?
So many people out there say, but I care, I care?
Speaker 1: Do you really or did you just take the money
and run you're like, shit, I don't want to go
back to that job again. But do you care that's
a difference. Okay, that's a difference. So that's a touch
point four. Go back, replay this if you didn't get it,
it's the forty eight hour comfort check. Next touch point five,
that's the annual check in.
Speaker 3: This is where the real money is. Folks.
Speaker 1: One year later, send this to for example, say hey, Susan,
this is Paul with SO and so Electric Electrical Code Academy.
Last year we upgraded your panel this time. This time
of year is great for a quick thermal scan, a
system check. Make sure there's no termination issues because they
can come loose over time with expanding and contracting the heat.
We just want to make sure that you don't have
an issue where power goes out in the middle of
the night on a weekend. It's always going to be
Murphy's law. Let me know if you'd like me to
schedule that, and we're offering a special to you because
you're an existing customer. Get in and get out and
we can check and make sure everything's still going good.
Be preventative. So many people forget that there is a
way to do it. Boom. You just converted a pass
client into an ongoing revenue stream. That now all of
a sudden, you remember, in fact, you could say, hey,
you remember when we were there. We put this quick
app on your phone, just one click. You can schedule
an appointment, we can get out there and give a
quick thermal scan, make sure the panel's doing okay, all
that kind of stuff. Very simple, easy, peasy, right, all
that kind of stuff. So again, this ties into your
you know, the understanding that you're branding now and you're
making these these follow up calls. You're you're you're you're
setting a tone, right, You're setting the tone, and that's
what you want to do, right, set the tone. All right,
let's talk a little bit now, because those are those
touch points that we talked about. Now, let's talk about
building a customer's database that actually works. Okay, So use
a simple CRM, whether you're using house Call Pro, Jobber Service, Titan,
or even just a simple spreadsheet, whatever you're using. Basically,
you're creating a database and it needs to be searchable database,
and it needs to have email and mailing addresses so
that you can do your annual followups. Right now, what
you want to record, is the name, address, email, any
notes about what was done on the project, any notes
about any of the recommendations or preventative maintenance, anything that
you recommended for the future, those type of things. You
want to make sure you keep track of all of that.
In fact, use even a box for tags that let
you know quickly what you noticed that you may see
in the future they may need whether it was that
you did the panel upgrade that would be good for
thermal imaging at twelve months haven ev charger their promotion eligible.
Maybe they have an unfinished basement while you're there and
you're thinking, you know what, they may want to finish
off that basement at some point, and so I'm going
to make a note here. It's another way I follow
what with them in case they're ever interested put that
little birdie in their mind about finishing off the basement
or doing something like that. Anything that you record about
maintenance that you recommended, definitely you want to put that
in there.
Speaker 3: Definitely.
Speaker 1: It lets contractors mark it intelligently because you know you've
been in there, you've seen it, You've know the recommendations
that you've made, you know the property. Keep track of it.
This database is going to be great because this is
a lead again that you already have, and you've already
identified things that they need done or potentially need done.
Speaker 3: You don't have to work that hard for it. All
they can say is no.
Speaker 1: But the moment you send that and something happens and
they'll be like, oh, you know what, I just got
this letter, I just got this note, I just got
this text or this email. I just got this letter
in the mail. I need them now. And always remind
them that you put the app on their phone, or
give them a website, or give them the actual address
to the app if it's like a link tree address.
Remind them that you're right here in case you need
me and your trusted network of professionals. Folks, it works.
I'm not blowing wind here, Okay. Now, up selling without
being pushy. This is the one that people really struggle
with because they say, dude, I don't want to be pushed.
I don't want to push customers. I don't sales technicians
hate this. As the owner, you're like, dude, I want
to squeez squeeze out as much a return on investment
as I can out of this lead. And the technicians
like dude, I'm just an installer. Dude, I'm just a
problem solver. But you got to remember every technician, whether
you own it or you work for a company, you're
a salesman. You're not selling snake oil. You're not trying
to be pushy. You're making recommendations, you're documenting it, and
you're following up. Those things will take care of itself.
What you're selling is not selling a product. You're selling education.
Show the client the risks or the code requirements, let
them make the decision. For example, I could say this
AFCI breaker replacement isn't required today, but based on the
code cycle you're in, it may be required in the future.
You may want to be aware of it, or it
wasn't required at the time, but I recommend, and it's
a reason it's in the code now. It's because it
does enhance safety. So if you're doing follow ups on
homes that maybe didn't have certain GFCI requirements, a FCI requirements, search,
protect the devices, all these other type of things. Older
breakers that really thermal imaging could play an integral part
in in old systems that you know that do have
a lifespan on them, which the manufacturers won't talk about,
but there are certain things to be aware of. You
have opportunity here, but you're not selling snake oil. So
it's zero pressure, maximum trust, and mass maximum retention.
Speaker 3: That's what we're going for. Don't be afraid to educate them.
Speaker 1: You know, it's funny because most of y'all know that
I worked for Uncle Wire in Prisman for years, over
a decade now, and I tell people all the time.
They say, well, Paul, how come that everybody that talks
to you you're not a salesman, but they end up
buying the products. And I'm like, it's because I'm not
a salesman, but I understand my role in sales. So
I'm just a believer that if I educate the consumer,
they'll want it, not because I'm selling them. They'll want
it because they need it and they understand it and
they're educated.
Speaker 3: That's why they invest in it.
Speaker 1: That's a big difference than being just a hard, pushy,
electrologue salesman. You get what I'm saying. There's a way
to do it, but you have to educate them. If
they don't believe you, that's on them. But you do
your best.
Speaker 3: To educate, not pushy sell.
Speaker 1: Now let's talk about real world for examples that you
may run into. For example, in a electrician performs a
simple GFCI replacement during the walk through, Let's say that
electrician notices early signs of panel corrosion or offers thermal
imaging for free because he went to do a GFCI
replacement and you're there, you get paid a minimum of
one hour. You're there fifteen minutes, you replace the GFCI.
You're ready to leave. You're thinking, but the owner's thinking, hey,
wait a minute. If he leaves fifteen minutes in, I'm
getting paid for an hour. That's beneficial to me. I'm
here to re educate the owner. That is not the
best use of that hour you're paying that technician. They're
there for an hour, they could be doing a free evaluation,
an inspection. Building that rapport with the customer on behalf
of your company. Take advantage of it. Just don't get
in there and replace it in fifteen minutes and say, oh,
I get paid by we charge a minimum of an hour.
That's when a customer looks at you and goes but
you only hear fifteen minutes. You see what I'm saying
give them their hour, but use it wisely. So for example,
I'm there to replace a simple GFCI my brother, I've
done it. I've gone and had to replace. I could
have been done in fifteen twenty minutes. You're thinking, dude,
I get my one twenty five an hour, but I'm
only there fifteen minutes. That is not the mentality that
you need to be in. Then you start thinking, yeah,
but if I do it this way, I can get
more jobs.
Speaker 3: Done in the day. No you can't.
Speaker 1: No, you can't, because if you leave early, there's always
that expectation for the technician to lollygag around because you
feel like, oh, I finished fifteen minutes early, I can
rest on my laurels now before I get to the
next project. Rather than if they leave in the hour,
that means your time was already blocked out. To say, look,
your hour here, and you've got thirty minutes to forty
five minutes to get to the next project. It's already
been baked in. So at the end of the day,
it's just much more efficient to spend that time and
give that customer what they're paying for. So if you say,
in a walk through, do you notice there's early signs
of panel corrosion, elevated heat, signs of thermal signature, that
needs to have additional things looked at, or you see
something else. Maybe the other areas that need GFCIs that
don't have them even though they weren't required at the
time it was originally built. But you're thinking, hey, I
can tell you now they would be required in that location.
Speaker 3: Why because it's.
Speaker 1: Unsafe and you can and you're not selling snake old
because it's a reason, it's in the code.
Speaker 3: It's a minimum safety standard.
Speaker 1: Just because it wasn't required at one time, it may
be now that is open gain for you.
Speaker 3: To make those recommendations.
Speaker 1: Okay, So he explains it, he documents it, and he
recommends a future service check a year later. Because you
kept that database of information on that customer, the customer
calls for a panel replacement, serve protection, whole house thermal inspection.
You never know, but that one hundred and fifty fty
dollar service call turns into a thirty five hundred job
because of the education and the touch points that we
previously talked about that you're spending with that customer that
you worked so hard to acquire. You did you worked
hard to acquire it.
Speaker 3: Benefit from it. Now.
Speaker 1: Remember, contractors don't grow because they find more customers. Contractors
grow because they build relationships. If you want to stabilize
your revenue, reduce stress, and build businesses that last, you
better start focusing on your clients that you already have.
Don't just finish the job, Finish the relationship that's important.
Finish the relationship with that client, that customer that you're building. Okay, look, folks,
if you enjoyed this episode, make sure you subscribe, share
it with other people, Share it with another contractor somebody
that can benefit from it. They don't have to be electrical, plumbing,
mechanical building, link doesn't matter. Same principles apply.
Speaker 3: If you want to learn.
Speaker 1: About the National Electrical Code, visit us at Electrical Code
Academy at fasttrackssystem dot com.
Speaker 3: That's tracks Trax.
Speaker 1: If you want to become a thermal imaging expert and
get into our Certified Thermal Electrician program, go to Thermal
Electrician dot com. We'd love to have you in the
program to be able to add, you know, educated basis
for thermography to your profile, not just guessing, not just
looking at colors. Understanding what really it means h to
use a thermal imaging camera, then you definitely want to
get in our thermal Electrician program. I'm just saying, all right, folks,
hopefully you got something out of the day's episode, learned
a little something, share it with everybody. We look forward
to you on the next episode of Master the NEEC
and until next time, stay safe, God bless.
Speaker 2: Thanks for tuning into another electrifying episode of the Master
the nDEP podcast. We hope you're feeling more power up
and ready to tackle the electrical world with the knowledge
and confidence you need to succeed. Remember, in the electrical trade,
knowledge is power, and we're here to make sure you
stay plugged into the latest insights, tips.
Speaker 3: And code updates.
Speaker 2: If you enjoy today's episode, don't forget to subscribe, leave
us a review, and share the podcast with your fellow
electricians and industry pros. Until next time, keep your tools sharp,
your circuits clear, and you're my focused because here at
the Master of the ANEC podcast, we're all about sparking
your success. Stay safe, stay smarked, and keep mastering the trade.
From all of us here at Electrical Code Academy. Thank
you for all your support and we will see you
on the next Amazing Master of the NEC podcast episode.