WEBVTT

1
00:00:04.919 --> 00:00:13.800
<v Speaker 1>Ripped off who you don't have, come running just as

2
00:00:13.880 --> 00:00:18.800
<v Speaker 1>fast as we can. Shooter's gonna help coming, man.

3
00:00:19.679 --> 00:00:24.800
<v Speaker 2>This is the Troubleshooter Show now, Tom Martinez, welcome my

4
00:00:24.839 --> 00:00:26.480
<v Speaker 2>friends to the only show of it's kind. We're here

5
00:00:26.519 --> 00:00:30.559
<v Speaker 2>to solve problems, answer questions, take complaints. In fact, our

6
00:00:30.719 --> 00:00:33.679
<v Speaker 2>goal in life is to make your life just a

7
00:00:33.719 --> 00:00:36.280
<v Speaker 2>little bit better. You've been ripped off taking advantage of

8
00:00:36.399 --> 00:00:40.840
<v Speaker 2>maybe some scumbag contractor took money and never showed up,

9
00:00:41.079 --> 00:00:43.920
<v Speaker 2>and you need help trying to recoup the money or

10
00:00:44.039 --> 00:00:49.439
<v Speaker 2>at least warn the public of such a scoundrel. This

11
00:00:50.200 --> 00:00:53.000
<v Speaker 2>is the show for you. The number is easy to

12
00:00:53.159 --> 00:00:55.960
<v Speaker 2>you ready, three oh three Martino. That number works on

13
00:00:56.039 --> 00:00:58.439
<v Speaker 2>and off the air, so even if you're ripped off

14
00:00:58.479 --> 00:01:02.119
<v Speaker 2>at midnight, you can call us up three zero three Martino.

15
00:01:02.439 --> 00:01:04.879
<v Speaker 2>Don't forget help at Troubleshooter dot com. And when we're

16
00:01:04.920 --> 00:01:07.959
<v Speaker 2>live on the air, you can also get through instantly

17
00:01:08.000 --> 00:01:11.359
<v Speaker 2>at three oh three seven one, three eight two five five,

18
00:01:11.359 --> 00:01:15.079
<v Speaker 2>and I will always let you know when a line's open.

19
00:01:15.159 --> 00:01:18.519
<v Speaker 2>We've got Deputy Dock with us today. Deputy Doc, how

20
00:01:18.599 --> 00:01:20.640
<v Speaker 2>was your weekend, sir? I bet you were out hitting

21
00:01:20.640 --> 00:01:22.640
<v Speaker 2>that golf ball. Oh I was a little too hot,

22
00:01:22.680 --> 00:01:24.959
<v Speaker 2>but I was. I did hit the poker tables all right,

23
00:01:25.040 --> 00:01:29.000
<v Speaker 2>playing poker. Then we have Paul the water Man. What

24
00:01:29.159 --> 00:01:29.760
<v Speaker 2>is going on?

25
00:01:29.840 --> 00:01:30.120
<v Speaker 3>Paul?

26
00:01:30.560 --> 00:01:33.079
<v Speaker 2>Good morning? How are you? I'm doing good? How about you?

27
00:01:33.400 --> 00:01:36.879
<v Speaker 4>I'm awesome, awesome, living the American dream here in Colorado. Yeah,

28
00:01:36.920 --> 00:01:40.159
<v Speaker 4>how's a water biz? It's good. Were It's it's really good.

29
00:01:40.200 --> 00:01:43.280
<v Speaker 4>We've had a great you know, June, July, and August

30
00:01:43.359 --> 00:01:46.040
<v Speaker 4>is even better. So you guys do water systems. You

31
00:01:46.079 --> 00:01:48.519
<v Speaker 4>did ours, you did a soft water system for us.

32
00:01:48.840 --> 00:01:51.959
<v Speaker 4>What I'm what I really want to know is why

33
00:01:52.079 --> 00:01:54.359
<v Speaker 4>is this time of year better than say winter or

34
00:01:54.400 --> 00:01:57.040
<v Speaker 4>the or is it just happened to be busy right now?

35
00:01:57.040 --> 00:01:59.040
<v Speaker 2>It just happens to be busy right now. Yeah, because

36
00:01:59.159 --> 00:02:02.400
<v Speaker 2>unlike a fern business or air conditioning, I mean, you're

37
00:02:02.439 --> 00:02:06.000
<v Speaker 2>probably pretty steady all year, maybe when it's really cold out.

38
00:02:06.159 --> 00:02:10.439
<v Speaker 4>I think people are paying attention to articles that they

39
00:02:10.439 --> 00:02:15.400
<v Speaker 4>see with water quality, especially the microplastics, pharmaceuticals, you know,

40
00:02:15.719 --> 00:02:18.360
<v Speaker 4>especially forever chemicals.

41
00:02:18.400 --> 00:02:21.199
<v Speaker 2>I was looking knowing you were in studio. Now I'm

42
00:02:21.280 --> 00:02:27.960
<v Speaker 2>going to absolutely kill this word, poly flor recal. Look,

43
00:02:30.240 --> 00:02:31.879
<v Speaker 2>do you know what it is. Yeah, it has to

44
00:02:31.879 --> 00:02:34.360
<v Speaker 2>be really bad. If you can't pronounce it, it's got

45
00:02:34.400 --> 00:02:36.960
<v Speaker 2>to be really nasty. But that stuff gets in the water.

46
00:02:37.000 --> 00:02:39.039
<v Speaker 2>A lot of it's plastics, it's yeah.

47
00:02:39.159 --> 00:02:43.439
<v Speaker 4>So the forever chemical issue is something that when it

48
00:02:43.560 --> 00:02:45.599
<v Speaker 4>started a year ago, Mark there was four of them

49
00:02:45.800 --> 00:02:48.520
<v Speaker 4>in the pifos family. Now there's only Now there's over

50
00:02:48.639 --> 00:02:52.439
<v Speaker 4>fifteen thousand. Why is that, Well, because they're doing theirs,

51
00:02:52.439 --> 00:02:55.120
<v Speaker 4>they're doing the testing, they're finding more other elements.

52
00:02:55.120 --> 00:02:56.039
<v Speaker 2>And what it is.

53
00:02:56.439 --> 00:02:59.599
<v Speaker 4>It's a water resistant element that gets in water and

54
00:02:59.639 --> 00:03:02.319
<v Speaker 4>it does and break down. It stays and then that

55
00:03:02.479 --> 00:03:06.599
<v Speaker 4>element bonds together, you know, like mercury. You separate mercury

56
00:03:06.639 --> 00:03:08.680
<v Speaker 4>and it went back together. That's what this come up

57
00:03:08.680 --> 00:03:08.919
<v Speaker 4>to tell you.

58
00:03:09.039 --> 00:03:10.960
<v Speaker 2>I'll tell you what's really scary about it. If you

59
00:03:11.000 --> 00:03:14.400
<v Speaker 2>look into it, it's everywhere. Now, of course we drink

60
00:03:14.439 --> 00:03:16.639
<v Speaker 2>water all the time we're human, so that's probably the

61
00:03:16.680 --> 00:03:19.039
<v Speaker 2>major source of where we get it. But it's in

62
00:03:19.120 --> 00:03:22.599
<v Speaker 2>the food supply that puts in the air. It is everywhere,

63
00:03:22.719 --> 00:03:26.599
<v Speaker 2>absolutely for every chemicals. Our body I think eventually is

64
00:03:26.639 --> 00:03:29.280
<v Speaker 2>going to have to learn to adapt because you could

65
00:03:29.360 --> 00:03:34.000
<v Speaker 2>test anybody virtually anywhere and there's forever chemicals in their body.

66
00:03:34.080 --> 00:03:37.280
<v Speaker 4>The other concern is now these nanoplastics in the body,

67
00:03:37.360 --> 00:03:41.280
<v Speaker 4>and with people that have stints, that nanoplastics can basically

68
00:03:41.319 --> 00:03:43.800
<v Speaker 4>build up around the stints. So stints are there to

69
00:03:43.800 --> 00:03:47.080
<v Speaker 4>help break down plaque, but plastics can accumulate.

70
00:03:46.599 --> 00:03:50.080
<v Speaker 2>Around it, around it and then create well a block blockage,

71
00:03:50.120 --> 00:03:51.639
<v Speaker 2>and then all of a sudden you get a stroke.

72
00:03:52.199 --> 00:03:55.479
<v Speaker 2>It's seriously, yeah, it's crazy. And then to think about

73
00:03:55.520 --> 00:03:58.719
<v Speaker 2>the cows drinking the water. So basically it goes like this,

74
00:03:58.800 --> 00:04:01.520
<v Speaker 2>So forever chemicals get in there through the air, they

75
00:04:01.599 --> 00:04:03.800
<v Speaker 2>hit the water, and then once you're in the water,

76
00:04:03.919 --> 00:04:06.759
<v Speaker 2>the cows eat the chemicals. We have a steak, we

77
00:04:06.840 --> 00:04:07.719
<v Speaker 2>have the chemicals.

78
00:04:07.759 --> 00:04:10.159
<v Speaker 4>And then then there's a study being done. They're concerned

79
00:04:10.159 --> 00:04:14.840
<v Speaker 4>about babies that are getting levels of microplastic because it's

80
00:04:14.960 --> 00:04:15.840
<v Speaker 4>in the human body.

81
00:04:15.960 --> 00:04:18.680
<v Speaker 2>Because it's that's it's insane, it is, it's something we've

82
00:04:18.680 --> 00:04:21.079
<v Speaker 2>got to adapt to. Deputy Bow, what's going on with you?

83
00:04:21.120 --> 00:04:22.240
<v Speaker 2>Would you do this weekend?

84
00:04:23.360 --> 00:04:26.959
<v Speaker 5>I can be a sad weekend. I'm prepping my daughter

85
00:04:27.040 --> 00:04:29.360
<v Speaker 5>to move her into see you boulders.

86
00:04:28.959 --> 00:04:32.839
<v Speaker 2>Oh well that's so close. Come on. I packed my

87
00:04:32.959 --> 00:04:35.160
<v Speaker 2>daughter up and we had to drop her off in Wyoming,

88
00:04:35.399 --> 00:04:38.480
<v Speaker 2>see you Boulder? What is that twenty minutes away? Forty

89
00:04:38.480 --> 00:04:42.720
<v Speaker 2>five minute drive? They still forty five minutes thirty six seconds.

90
00:04:42.879 --> 00:04:43.639
<v Speaker 2>But I'm leaving.

91
00:04:43.720 --> 00:04:46.360
<v Speaker 5>I'm keeping her car at my house. Who she stays

92
00:04:46.399 --> 00:04:47.079
<v Speaker 5>on campus?

93
00:04:47.160 --> 00:04:49.639
<v Speaker 2>Yeah, that's cool though, first year they should I believe

94
00:04:49.680 --> 00:04:50.319
<v Speaker 2>that at least.

95
00:04:50.399 --> 00:04:50.959
<v Speaker 6>Yeah.

96
00:04:51.000 --> 00:04:53.560
<v Speaker 5>And then it spent the weekend working on four cases

97
00:04:53.720 --> 00:04:54.600
<v Speaker 5>Camping World.

98
00:04:54.839 --> 00:04:57.160
<v Speaker 2>Oh man, we are getting a lot on Camping World.

99
00:04:57.279 --> 00:04:59.600
<v Speaker 2>Can't get any of themselves. We'll get to that in

100
00:04:59.600 --> 00:05:00.079
<v Speaker 2>a little.

101
00:05:00.360 --> 00:05:03.720
<v Speaker 5>That four cases I'm working on, but they're all struggling, but.

102
00:05:03.680 --> 00:05:05.959
<v Speaker 2>We're going to get through it. Yeah, Camping World has

103
00:05:06.000 --> 00:05:08.639
<v Speaker 2>turned out not to be a great company in my opinion.

104
00:05:08.680 --> 00:05:10.759
<v Speaker 2>We're getting more and more on them. It's getting a

105
00:05:10.759 --> 00:05:13.360
<v Speaker 2>little crazy, all right. Three oh three seven one three

106
00:05:13.480 --> 00:05:17.519
<v Speaker 2>eight two five five. I diagress, Brenda, what is going on?

107
00:05:17.560 --> 00:05:23.000
<v Speaker 2>What is this issue with employment or unemployment? Him?

108
00:05:23.000 --> 00:05:25.040
<v Speaker 7>My name is Brenda. I was calling to let the

109
00:05:25.079 --> 00:05:28.240
<v Speaker 7>public know of the unfair practices that Grandma's Goodies.

110
00:05:29.240 --> 00:05:31.240
<v Speaker 2>Grandma's Goodies? What is that?

111
00:05:32.600 --> 00:05:34.040
<v Speaker 7>It's an Italian restaurant.

112
00:05:34.319 --> 00:05:36.839
<v Speaker 2>It's an Italian restaurant. I'm looking it up as.

113
00:05:36.680 --> 00:05:39.360
<v Speaker 7>We go restaurant on Harlon Street and Wheat.

114
00:05:39.120 --> 00:05:43.600
<v Speaker 2>Rich and what what is the unfair? What are they doing?

115
00:05:44.839 --> 00:05:45.120
<v Speaker 8>Well?

116
00:05:45.160 --> 00:05:48.639
<v Speaker 7>First of all, I went in greeted everyone. I am bilingual.

117
00:05:48.800 --> 00:05:51.600
<v Speaker 7>First I greeted everyone. Ninety five percent of the staff

118
00:05:51.639 --> 00:05:55.240
<v Speaker 7>in the back is Hispanics, but reading them in Spanish

119
00:05:55.360 --> 00:05:57.759
<v Speaker 7>whole good morning man.

120
00:05:57.800 --> 00:06:01.160
<v Speaker 2>They got great reviews, they got strode up almost three

121
00:06:01.199 --> 00:06:02.680
<v Speaker 2>thousand reviews for now.

122
00:06:02.759 --> 00:06:04.839
<v Speaker 7>Yeah, that's why I worked, That's why I wanted to

123
00:06:04.879 --> 00:06:07.959
<v Speaker 7>work there. And then the owen's daughter told me that

124
00:06:08.040 --> 00:06:09.759
<v Speaker 7>I was not allowed to speak Spanish.

125
00:06:10.639 --> 00:06:13.079
<v Speaker 2>Now, why would she? Now, hold on, hold on, I

126
00:06:13.079 --> 00:06:15.759
<v Speaker 2>want to understand, and I'm not asking for you to

127
00:06:15.800 --> 00:06:19.000
<v Speaker 2>get in her brain, but I'm asking you your thoughts

128
00:06:19.040 --> 00:06:24.000
<v Speaker 2>on it. Why would she not want you speaking Spanish?

129
00:06:24.079 --> 00:06:24.519
<v Speaker 7>I don't know.

130
00:06:24.639 --> 00:06:26.600
<v Speaker 2>I think, well, hold on, I just think it's maybe

131
00:06:26.680 --> 00:06:28.839
<v Speaker 2>think it's through, come up with something for me.

132
00:06:30.319 --> 00:06:32.959
<v Speaker 7>I don't know. Her excuse was saying that she was

133
00:06:33.000 --> 00:06:35.759
<v Speaker 7>trying to teach them how to speak more English. Okay,

134
00:06:36.079 --> 00:06:39.000
<v Speaker 7>and that was what she said, but I took it

135
00:06:39.199 --> 00:06:41.560
<v Speaker 7>totally the wrong way, Like you do not ask someone

136
00:06:41.560 --> 00:06:44.079
<v Speaker 7>that's speaking Spanish to not speak their native language.

137
00:06:44.160 --> 00:06:46.480
<v Speaker 2>Yeah, but you're working there for I'm not I'm not

138
00:06:46.560 --> 00:06:49.079
<v Speaker 2>so sure I understand why that's a big deal. If

139
00:06:49.120 --> 00:06:52.680
<v Speaker 2>I hire you at my automotive shop and I don't

140
00:06:52.720 --> 00:06:55.639
<v Speaker 2>want you speaking Spanish to the customers, I rather you

141
00:06:55.720 --> 00:06:56.480
<v Speaker 2>speak English.

142
00:06:56.680 --> 00:06:58.600
<v Speaker 7>Oh No, it wasn't to the customers. It is to them.

143
00:06:59.160 --> 00:07:01.240
<v Speaker 2>I mean, I mean even to the employees in fact,

144
00:07:01.519 --> 00:07:04.240
<v Speaker 2>in fact, probably more to the point. With the employee.

145
00:07:04.279 --> 00:07:06.399
<v Speaker 2>Saying not to do it with the customer wouldn't make

146
00:07:06.439 --> 00:07:09.920
<v Speaker 2>any sense, but saying it with say, the kitchen staff

147
00:07:10.000 --> 00:07:12.920
<v Speaker 2>or anybody else, the technicians in the back. I'm not

148
00:07:13.079 --> 00:07:15.920
<v Speaker 2>so sure. I don't understand why you would have a

149
00:07:16.000 --> 00:07:18.040
<v Speaker 2>problem with that.

150
00:07:18.040 --> 00:07:20.000
<v Speaker 7>That was one of the issues. The other issues is

151
00:07:20.120 --> 00:07:22.519
<v Speaker 7>I made tips the whole day. Yeah, and I was

152
00:07:22.519 --> 00:07:23.360
<v Speaker 7>not allowed.

153
00:07:23.079 --> 00:07:24.240
<v Speaker 9>To keep my tips.

154
00:07:24.519 --> 00:07:27.800
<v Speaker 2>Well, what happens, sir, that's a bold statement. What happens

155
00:07:27.839 --> 00:07:28.560
<v Speaker 2>to the tips?

156
00:07:29.399 --> 00:07:30.240
<v Speaker 9>That's what I asked.

157
00:07:30.720 --> 00:07:32.800
<v Speaker 7>I asked what happened to the tips? She said, if

158
00:07:32.839 --> 00:07:35.079
<v Speaker 7>you want to ask about the tips, you could. I

159
00:07:35.120 --> 00:07:37.399
<v Speaker 7>could give you the owner's number and you could ask him.

160
00:07:38.120 --> 00:07:39.199
<v Speaker 2>Well, I don't understand.

161
00:07:39.319 --> 00:07:42.600
<v Speaker 7>So were you a waitress?

162
00:07:42.600 --> 00:07:43.600
<v Speaker 2>Were you a waitress?

163
00:07:44.360 --> 00:07:44.600
<v Speaker 10>Yes?

164
00:07:44.680 --> 00:07:46.240
<v Speaker 7>I was waitressing, So help.

165
00:07:46.079 --> 00:07:46.759
<v Speaker 2>Me out here.

166
00:07:47.279 --> 00:07:47.680
<v Speaker 9>Everything.

167
00:07:47.800 --> 00:07:51.000
<v Speaker 2>Okay, help me out. When you're playing waitress and you

168
00:07:51.160 --> 00:07:53.600
<v Speaker 2>deliver the food and they're happy, and at the end,

169
00:07:53.680 --> 00:07:56.600
<v Speaker 2>let's say they give you cash, like a twenty dollars bill.

170
00:07:57.000 --> 00:08:00.199
<v Speaker 2>Are you telling me you have to give the twenty

171
00:08:00.199 --> 00:08:03.759
<v Speaker 2>dollar bill to your manager? Yes, okay, and then what

172
00:08:03.959 --> 00:08:06.439
<v Speaker 2>happens to it? I would assume at some point I

173
00:08:06.519 --> 00:08:06.959
<v Speaker 2>want to know.

174
00:08:07.120 --> 00:08:09.360
<v Speaker 7>That's why I'm calling because I believe this is way

175
00:08:09.399 --> 00:08:12.639
<v Speaker 7>on fair practices, Like who gets to keep this money

176
00:08:12.680 --> 00:08:13.560
<v Speaker 7>if I don't get a chance.

177
00:08:13.680 --> 00:08:16.519
<v Speaker 2>So they're telling me a grandma's goodies, Hold on a

178
00:08:16.639 --> 00:08:20.839
<v Speaker 2>grandma's goodies. They won't even tell the staff what happens

179
00:08:20.879 --> 00:08:21.600
<v Speaker 2>to the tips?

180
00:08:22.319 --> 00:08:23.040
<v Speaker 7>Nope, they will not.

181
00:08:23.879 --> 00:08:27.079
<v Speaker 2>So not just you, but anybody that works there, as

182
00:08:27.079 --> 00:08:29.959
<v Speaker 2>far as a waitress or kitchen staff or a bus

183
00:08:30.000 --> 00:08:33.039
<v Speaker 2>boy or whatever. None of them get any tips.

184
00:08:33.679 --> 00:08:36.440
<v Speaker 7>Nope, nobody's allowed to get the tips. And there's a

185
00:08:36.559 --> 00:08:39.000
<v Speaker 7>jar in the front of the register and we have

186
00:08:39.039 --> 00:08:40.240
<v Speaker 7>to put all our tips in there.

187
00:08:40.320 --> 00:08:41.240
<v Speaker 2>What do they pay you?

188
00:08:42.480 --> 00:08:43.639
<v Speaker 7>Seventeen dollars an hour?

189
00:08:43.919 --> 00:08:46.919
<v Speaker 2>Okay, So maybe they're thinking they keep the tips because

190
00:08:46.919 --> 00:08:50.720
<v Speaker 2>they're paying you higher wages. And what a weight staff

191
00:08:50.759 --> 00:08:52.480
<v Speaker 2>would make, I mean, does that make sense.

192
00:08:52.639 --> 00:08:56.000
<v Speaker 7>No, because people like that. No, because my cousin wass

193
00:08:56.039 --> 00:08:58.519
<v Speaker 7>at Corner Market and she gets paid seventeen dollars an

194
00:08:58.519 --> 00:09:01.000
<v Speaker 7>hour plus tips. At the end of the night. They

195
00:09:01.039 --> 00:09:04.440
<v Speaker 7>do tippulling, so everyone gets a portion of the time

196
00:09:05.200 --> 00:09:06.399
<v Speaker 7>allowed to even have a tip.

197
00:09:06.519 --> 00:09:09.720
<v Speaker 2>But I'm talking more of the legalities of it. I

198
00:09:09.840 --> 00:09:12.720
<v Speaker 2>realize there's places you might get paid twenty five bucks

199
00:09:12.759 --> 00:09:15.240
<v Speaker 2>an hour and get to keep your tips. I'm not

200
00:09:15.440 --> 00:09:18.919
<v Speaker 2>arguing that, but there's two different ways of paying someone

201
00:09:18.960 --> 00:09:22.000
<v Speaker 2>as a waitress hourly or as a server. I should

202
00:09:22.039 --> 00:09:25.120
<v Speaker 2>say one would be a very low amount and then

203
00:09:25.159 --> 00:09:27.200
<v Speaker 2>they get to keep the tips. I'm not sure what

204
00:09:27.320 --> 00:09:30.840
<v Speaker 2>the state minimum tip amount is now or wages that

205
00:09:30.919 --> 00:09:33.960
<v Speaker 2>also receive tips. But the other way would be a

206
00:09:34.039 --> 00:09:38.960
<v Speaker 2>much higher above the regular hourly, which you could do

207
00:09:39.039 --> 00:09:43.799
<v Speaker 2>as well. But I don't know if a establishment is

208
00:09:43.879 --> 00:09:46.639
<v Speaker 2>allowed to keep tips like you're saying, and you're sure

209
00:09:46.679 --> 00:09:48.559
<v Speaker 2>they keep them, they don't. They don't break them up

210
00:09:48.600 --> 00:09:50.399
<v Speaker 2>and put them in your paycheck at the end of

211
00:09:50.399 --> 00:09:54.720
<v Speaker 2>the month. All right, Hold tight, that's that's very interesting.

212
00:09:54.759 --> 00:09:57.480
<v Speaker 2>Hold tight. I want to do a little research and

213
00:09:57.960 --> 00:10:00.879
<v Speaker 2>if this is true, and it it's not supposed to

214
00:10:00.919 --> 00:10:03.159
<v Speaker 2>be that way, We're gonna dig our teeth into it.

215
00:10:03.279 --> 00:10:06.399
<v Speaker 2>Three oh three seven one three a two fifty five.

216
00:10:11.799 --> 00:10:15.039
<v Speaker 11>Go with a sure thing Denver's best roofer Excel Roofing

217
00:10:15.159 --> 00:10:15.720
<v Speaker 11>dot com.

218
00:10:15.759 --> 00:10:16.440
<v Speaker 2>You don't pay a.

219
00:10:16.440 --> 00:10:23.240
<v Speaker 12>Cent until you're contenth.

220
00:10:21.159 --> 00:10:24.720
<v Speaker 11>Time for an insurance checkup free, no obligation comparison call

221
00:10:24.840 --> 00:10:28.159
<v Speaker 11>Compass Insurance paying too much your coverage at dozens of

222
00:10:28.159 --> 00:10:31.120
<v Speaker 11>insurance companies find out now three oh three seven seven

223
00:10:31.159 --> 00:10:31.360
<v Speaker 11>to one.

224
00:10:31.480 --> 00:10:31.759
<v Speaker 2>Help.

225
00:10:31.919 --> 00:10:34.559
<v Speaker 11>You'll think you're his only customer when you choose Frank

226
00:10:34.639 --> 00:10:37.080
<v Speaker 11>durand the real estate Man dot com to list your

227
00:10:37.080 --> 00:10:40.279
<v Speaker 11>home with Remax Alliance. Three oh three nine two zero

228
00:10:40.360 --> 00:10:41.320
<v Speaker 11>sixteen twenty two.

229
00:10:43.480 --> 00:10:45.840
<v Speaker 2>All right, three oh three seven one three a two

230
00:10:45.919 --> 00:10:46.480
<v Speaker 2>five five.

231
00:10:46.600 --> 00:10:46.679
<v Speaker 9>No.

232
00:10:46.840 --> 00:10:52.679
<v Speaker 2>Employers in Colorado, No, no, no, they cannot keep any

233
00:10:52.799 --> 00:10:56.759
<v Speaker 2>portion of employee tips. This is according to both the

234
00:10:57.039 --> 00:11:00.639
<v Speaker 2>flssay and the Compsorder number thirty eight, whatever the hell

235
00:11:00.720 --> 00:11:06.120
<v Speaker 2>that is. Employers can collect tips for redistribution through tip pulling,

236
00:11:06.360 --> 00:11:08.480
<v Speaker 2>and a lot of restaurants do that. That makes sure

237
00:11:08.519 --> 00:11:11.519
<v Speaker 2>the bartender, the bus boy, the waiter, everybody gets a

238
00:11:11.559 --> 00:11:14.799
<v Speaker 2>cut of that tip because everybody's part of that experience

239
00:11:14.840 --> 00:11:18.000
<v Speaker 2>that customer. But they cannot keep any of the money

240
00:11:18.679 --> 00:11:24.080
<v Speaker 2>or distribute it to managers, supervisors, owners, or non tipped employees.

241
00:11:24.159 --> 00:11:29.120
<v Speaker 2>So the allegation, the allegation you are making, uh is

242
00:11:29.440 --> 00:11:33.480
<v Speaker 2>pretty pretty wild. You're not allowed to do that, Brenda.

243
00:11:34.000 --> 00:11:34.879
<v Speaker 7>It's a true fact.

244
00:11:35.039 --> 00:11:38.440
<v Speaker 2>Go down. Question. Hold on, Bo's got a question. He

245
00:11:38.519 --> 00:11:41.320
<v Speaker 2>called over there, Colin, and I have a question. Were

246
00:11:41.360 --> 00:11:43.480
<v Speaker 2>you only employed there for six hours?

247
00:11:44.639 --> 00:11:44.840
<v Speaker 13>Yes?

248
00:11:45.720 --> 00:11:48.440
<v Speaker 2>Six hours? What the hell? How would wait? Wait, wait

249
00:11:48.480 --> 00:11:54.159
<v Speaker 2>wait wait wait wait six hours? What possibly happened in

250
00:11:54.360 --> 00:11:57.399
<v Speaker 2>six hours to where you no longer work there?

251
00:11:58.480 --> 00:12:01.039
<v Speaker 7>I was getting multiple tips. People were get this. One

252
00:12:01.039 --> 00:12:04.240
<v Speaker 7>guy gave me two fives, had me two fives for

253
00:12:04.399 --> 00:12:06.519
<v Speaker 7>just giving him water, and I was being super polite.

254
00:12:06.559 --> 00:12:08.279
<v Speaker 7>He said, thank you so much, you were super ply.

255
00:12:08.440 --> 00:12:10.480
<v Speaker 7>Can I give you this? And I said, no, I

256
00:12:10.519 --> 00:12:13.360
<v Speaker 7>cannot accept that. So what I did? I told him

257
00:12:13.840 --> 00:12:16.919
<v Speaker 7>it's that tip jar over there, so that at the

258
00:12:17.000 --> 00:12:18.879
<v Speaker 7>end of the shift, I told her I can I

259
00:12:18.919 --> 00:12:21.000
<v Speaker 7>can no longer work here like this is not fair,

260
00:12:21.159 --> 00:12:23.759
<v Speaker 7>Like this is unfair practices. There's no way. I told

261
00:12:23.759 --> 00:12:26.440
<v Speaker 7>her who gets to keep these tips? And she said,

262
00:12:26.519 --> 00:12:27.919
<v Speaker 7>if you want to talk to the owner, you could

263
00:12:27.919 --> 00:12:28.240
<v Speaker 7>talk to.

264
00:12:28.159 --> 00:12:31.799
<v Speaker 2>The Ownkay, listen, Brenda, I'm convinced it's tick pulling, meaning

265
00:12:31.840 --> 00:12:34.840
<v Speaker 2>they all go into the jar and then they get

266
00:12:34.840 --> 00:12:35.480
<v Speaker 2>split up.

267
00:12:36.519 --> 00:12:40.080
<v Speaker 7>It's not she said, I will not receive any tips. Ever,

268
00:12:41.120 --> 00:12:45.000
<v Speaker 7>that's who said that to you, Joey, the owner's daughter.

269
00:12:45.360 --> 00:12:49.720
<v Speaker 2>Joey said, you will never received I have a hard

270
00:12:49.720 --> 00:12:53.200
<v Speaker 2>time believing it. I have an outright hard time believing

271
00:12:53.519 --> 00:12:57.159
<v Speaker 2>that this restaurant is that stupid to where all their

272
00:12:57.200 --> 00:12:59.480
<v Speaker 2>employees and I'm looking at their ratings, which has to

273
00:12:59.519 --> 00:13:02.480
<v Speaker 2>do with they're food and customer service that appears to

274
00:13:02.519 --> 00:13:05.279
<v Speaker 2>be pretty good. But not one other person that works

275
00:13:05.279 --> 00:13:08.960
<v Speaker 2>there outside of management and owners makes a tip, They

276
00:13:09.000 --> 00:13:12.279
<v Speaker 2>take it, and the owners keep it, is what you're alleging.

277
00:13:13.000 --> 00:13:13.799
<v Speaker 7>Well where does it go?

278
00:13:13.879 --> 00:13:15.600
<v Speaker 9>I have no idea, but.

279
00:13:15.519 --> 00:13:18.720
<v Speaker 2>You only work there six hours? Well would you know

280
00:13:18.799 --> 00:13:19.480
<v Speaker 2>where it goes?

281
00:13:20.039 --> 00:13:22.279
<v Speaker 7>Because I'm not going to work there any longer. If

282
00:13:22.279 --> 00:13:24.759
<v Speaker 7>they're going to take advantage of me, why would I

283
00:13:24.840 --> 00:13:27.519
<v Speaker 7>want to work there for the whole entire weeks. I

284
00:13:27.559 --> 00:13:30.399
<v Speaker 7>was only supposed to work Thursday and Saturday, and then

285
00:13:30.399 --> 00:13:32.080
<v Speaker 7>next week I was going to get a new schedule.

286
00:13:32.440 --> 00:13:34.480
<v Speaker 7>I was not going to continue to work there and

287
00:13:34.559 --> 00:13:35.679
<v Speaker 7>let them keep my tip.

288
00:13:35.799 --> 00:13:37.639
<v Speaker 2>Brenda, I just call it the way I see it.

289
00:13:37.679 --> 00:13:40.440
<v Speaker 2>In fact, that's probably one of my biggest problems in life.

290
00:13:40.799 --> 00:13:43.559
<v Speaker 2>I get in a lot of trouble saying it and

291
00:13:43.600 --> 00:13:45.399
<v Speaker 2>calling it as I see it. And I'll be honest,

292
00:13:45.679 --> 00:13:48.440
<v Speaker 2>I think you're wrong one hundred percent. I think it's

293
00:13:48.480 --> 00:13:50.720
<v Speaker 2>tip pulling and they cut those up. I don't know

294
00:13:50.759 --> 00:13:53.120
<v Speaker 2>if they do it weekly nightly, but you were only

295
00:13:53.159 --> 00:13:56.279
<v Speaker 2>their six hours, and I would have no idea how

296
00:13:56.360 --> 00:13:58.480
<v Speaker 2>you can come on the air and a ledge that

297
00:13:58.559 --> 00:14:02.120
<v Speaker 2>they just keep the money. Don't think they do. You

298
00:14:02.159 --> 00:14:05.480
<v Speaker 2>can argue, you can argue all day that maybe it's

299
00:14:05.519 --> 00:14:08.200
<v Speaker 2>not fair to you. Maybe if you work your butt

300
00:14:08.240 --> 00:14:11.320
<v Speaker 2>off and someone gives you twenty bucks, you might be

301
00:14:11.360 --> 00:14:14.000
<v Speaker 2>able to argue you should keep all that twenty But

302
00:14:14.120 --> 00:14:17.080
<v Speaker 2>that is not what they're doing at Grandma's Goodies and

303
00:14:17.320 --> 00:14:20.320
<v Speaker 2>they're tip pulling. I'm telling you right now, there's no

304
00:14:20.399 --> 00:14:23.639
<v Speaker 2>way the ownership is keeping the tips. I don't believe

305
00:14:23.679 --> 00:14:24.000
<v Speaker 2>they are.

306
00:14:24.320 --> 00:14:28.200
<v Speaker 7>Then that's why I'm calling to investigate. I asked her plainly, like,

307
00:14:28.600 --> 00:14:31.200
<v Speaker 7>can you please tell me where it happens to bo?

308
00:14:31.360 --> 00:14:33.080
<v Speaker 2>I want you to call back later on. Is there

309
00:14:33.200 --> 00:14:33.679
<v Speaker 2>someone there?

310
00:14:33.759 --> 00:14:33.919
<v Speaker 9>Now?

311
00:14:34.000 --> 00:14:36.240
<v Speaker 2>This is I think they're an upfront company.

312
00:14:36.279 --> 00:14:37.480
<v Speaker 5>They're very responsive.

313
00:14:37.519 --> 00:14:39.480
<v Speaker 2>When I called, Yeah, what they said? They said she

314
00:14:39.600 --> 00:14:41.000
<v Speaker 2>worked there six hours.

315
00:14:40.679 --> 00:14:44.440
<v Speaker 5>And she says, we know this, this employee in question,

316
00:14:44.559 --> 00:14:46.399
<v Speaker 5>you're only there six hours. I don't know what the

317
00:14:46.440 --> 00:14:49.840
<v Speaker 5>issues were, but the person I talked to, Tyy said,

318
00:14:49.879 --> 00:14:53.480
<v Speaker 5>the owner is going to call me within an hour

319
00:14:53.519 --> 00:14:54.639
<v Speaker 5>and give me an explanation.

320
00:14:54.919 --> 00:14:56.960
<v Speaker 2>There we go. We're gonna find out what happens to

321
00:14:57.000 --> 00:14:59.519
<v Speaker 2>that money, and if they are keeping it, Brenda, I

322
00:14:59.559 --> 00:15:03.039
<v Speaker 2>will sho spotlight so big on Grandma's Goodies that you

323
00:15:03.080 --> 00:15:05.720
<v Speaker 2>know she's gonna have to put on a different girdle

324
00:15:05.799 --> 00:15:07.840
<v Speaker 2>or whatever the hell I'm trying to say. So we'll

325
00:15:07.840 --> 00:15:10.120
<v Speaker 2>figure it out for you. All right. We're gonna call

326
00:15:10.159 --> 00:15:12.519
<v Speaker 2>you back after we hear from the owner, and then

327
00:15:12.559 --> 00:15:15.039
<v Speaker 2>if we don't hear something or it sounds shady, we'll

328
00:15:15.039 --> 00:15:17.320
<v Speaker 2>call the labor board. But I'm telling you right now,

329
00:15:17.559 --> 00:15:19.720
<v Speaker 2>I think you're really pissed that you didn't get to

330
00:15:19.799 --> 00:15:22.639
<v Speaker 2>keep the entire twenty or ten bucks or whatever. And

331
00:15:22.679 --> 00:15:26.639
<v Speaker 2>it's tip pulling. But I am so sure that they're

332
00:15:26.720 --> 00:15:29.799
<v Speaker 2>not keeping the tips. It's crazy. Is there anybody in

333
00:15:29.840 --> 00:15:33.240
<v Speaker 2>this room that thinks Grandma's Goodies is keeping the tips? Anybody.

334
00:15:33.320 --> 00:15:35.360
<v Speaker 5>I believe they're splitting them up with the people in

335
00:15:35.360 --> 00:15:35.720
<v Speaker 5>the back.

336
00:15:35.840 --> 00:15:39.320
<v Speaker 2>They probably do it on the paycheck. They probably keep

337
00:15:39.320 --> 00:15:41.000
<v Speaker 2>it for the week. I mean, I don't know how

338
00:15:41.000 --> 00:15:43.000
<v Speaker 2>they do it. Deputy Doc, you go out to eat?

339
00:15:43.039 --> 00:15:45.360
<v Speaker 2>What the hell do you think's going on here? I

340
00:15:45.399 --> 00:15:48.759
<v Speaker 2>think she's mistaken. Mistaken is one way of putting it.

341
00:15:48.799 --> 00:15:52.240
<v Speaker 2>Three oh three seven one three eight two five five.

342
00:15:52.480 --> 00:15:54.559
<v Speaker 2>We do have some lines open, two lines open, three

343
00:15:54.639 --> 00:15:57.759
<v Speaker 2>oh three, Martino, you've been ripped off taking advantage of

344
00:15:57.879 --> 00:16:00.000
<v Speaker 2>you want to talk about a bad dentist, a bad life,

345
00:16:00.080 --> 00:16:02.440
<v Speaker 2>and lord, you name it, we're here for you. Three

346
00:16:02.440 --> 00:16:09.840
<v Speaker 2>to zho three Martino. Mary, what's going on with you? Mary?

347
00:16:10.639 --> 00:16:10.840
<v Speaker 14>Oh?

348
00:16:10.919 --> 00:16:13.600
<v Speaker 2>Hi, Hi Mary? How are you well?

349
00:16:13.600 --> 00:16:16.600
<v Speaker 15>I'm good, Mark, thank you for helping me out.

350
00:16:16.679 --> 00:16:18.799
<v Speaker 2>You got it? What's going on? It says something about

351
00:16:19.279 --> 00:16:21.399
<v Speaker 2>Premiere Credit Protection. What is it?

352
00:16:22.120 --> 00:16:25.759
<v Speaker 15>Okay? Well, that's my question. That's why I'm calling. So on,

353
00:16:26.240 --> 00:16:31.279
<v Speaker 15>let's see Thursday in the mail with my address home address.

354
00:16:31.440 --> 00:16:36.919
<v Speaker 15>It says, thank you for choosing Premiere Credit Protection to

355
00:16:37.080 --> 00:16:44.320
<v Speaker 15>safeguard your Premiere bank Card credit card account ending in

356
00:16:44.879 --> 00:16:45.919
<v Speaker 15>two ninety seven to one.

357
00:16:46.039 --> 00:16:48.440
<v Speaker 2>Now, do you have a credit card from a Premier

358
00:16:48.559 --> 00:16:49.559
<v Speaker 2>Bank that ends in.

359
00:16:49.480 --> 00:16:53.960
<v Speaker 15>That I did not Hotel Saturday when it came in

360
00:16:54.039 --> 00:16:54.440
<v Speaker 15>the mail.

361
00:16:54.679 --> 00:16:56.919
<v Speaker 2>Did you fill out an application for one?

362
00:16:57.279 --> 00:16:58.240
<v Speaker 15>Absolutely not.

363
00:16:58.679 --> 00:17:02.240
<v Speaker 2>Well that's not good at all that I can share

364
00:17:02.279 --> 00:17:05.279
<v Speaker 2>you Go ahead, Doc, I know. Hold on, Doc's perch.

365
00:17:05.480 --> 00:17:08.240
<v Speaker 16>They do that all the time, they send credit cards.

366
00:17:08.680 --> 00:17:10.799
<v Speaker 16>Just throw it away and forget about it.

367
00:17:11.079 --> 00:17:14.319
<v Speaker 2>Well wait a second, doc, Doc, hold on, hold on.

368
00:17:14.839 --> 00:17:17.119
<v Speaker 2>I can't think of the last time I opened up

369
00:17:17.119 --> 00:17:19.599
<v Speaker 2>my mail and I've got eight I'm like you, man,

370
00:17:19.640 --> 00:17:22.640
<v Speaker 2>I've got like perfect credit. I can't remember the last

371
00:17:22.640 --> 00:17:25.039
<v Speaker 2>time I opened my mail up and there was like

372
00:17:25.160 --> 00:17:28.599
<v Speaker 2>an Amex Platinum that I never filled out, or a

373
00:17:28.599 --> 00:17:30.759
<v Speaker 2>City Bay card. I've never heard of anything like that.

374
00:17:30.920 --> 00:17:33.880
<v Speaker 16>Those legitimate credit cards, Mark, I'm telling you, I get

375
00:17:33.920 --> 00:17:34.559
<v Speaker 16>them in the mail.

376
00:17:34.720 --> 00:17:37.279
<v Speaker 2>So you think the Premier card is just BS.

377
00:17:37.480 --> 00:17:41.319
<v Speaker 16>No, it's if she doesn't activate it, no harm, no foul,

378
00:17:41.960 --> 00:17:42.720
<v Speaker 16>just throw it away.

379
00:17:43.240 --> 00:17:47.599
<v Speaker 2>Well, I don't understand why she would have received it either.

380
00:17:47.799 --> 00:17:52.359
<v Speaker 2>It's fishing, that's all I Doc, Doc, I just don't think.

381
00:17:52.400 --> 00:17:52.480
<v Speaker 9>So.

382
00:17:52.720 --> 00:17:54.480
<v Speaker 2>I would love to get to the bottom of it.

383
00:17:54.720 --> 00:17:57.160
<v Speaker 2>Here's what I would like to do. Why don't we

384
00:17:57.359 --> 00:18:00.279
<v Speaker 2>In fact, Doc, I'm looking right here and it's says

385
00:18:00.319 --> 00:18:02.920
<v Speaker 2>if your first premiere? Is it first premiere? Bank?

386
00:18:04.359 --> 00:18:06.880
<v Speaker 15>Well, it's confusing.

387
00:18:07.319 --> 00:18:09.480
<v Speaker 2>Could you take a picture of the credit card, the

388
00:18:09.559 --> 00:18:11.960
<v Speaker 2>actual credit card and send it over to Kelly so

389
00:18:12.039 --> 00:18:13.839
<v Speaker 2>I can look at it. Yes?

390
00:18:13.960 --> 00:18:16.240
<v Speaker 15>Is it the front and back or just not just.

391
00:18:16.200 --> 00:18:18.480
<v Speaker 2>The front with the numbers? Actually, yeah, front and back,

392
00:18:18.519 --> 00:18:20.319
<v Speaker 2>take a picture of it. Hold on, hold on, let

393
00:18:20.400 --> 00:18:22.440
<v Speaker 2>me take this break so I stay on time, Kelly,

394
00:18:22.519 --> 00:18:25.680
<v Speaker 2>do me a favor. Giver an email to send a

395
00:18:25.720 --> 00:18:28.119
<v Speaker 2>picture of that credit card over or a text or something,

396
00:18:28.480 --> 00:18:30.200
<v Speaker 2>and I want to look at it. Then we're going

397
00:18:30.279 --> 00:18:32.559
<v Speaker 2>to call over there. I want to see if someone

398
00:18:32.960 --> 00:18:36.359
<v Speaker 2>filled out or did an app with your social Security number,

399
00:18:36.440 --> 00:18:39.640
<v Speaker 2>basically stole your identity, or like Doc said, they just

400
00:18:39.680 --> 00:18:41.839
<v Speaker 2>set you one out and they want you to do it.

401
00:18:41.880 --> 00:18:44.480
<v Speaker 2>In fact, if there's a picture, if you could also

402
00:18:44.559 --> 00:18:49.119
<v Speaker 2>send a picture of the label or i'm sorry, the verbiage,

403
00:18:49.160 --> 00:18:52.440
<v Speaker 2>the actual contract or the welcome letter whatever came with

404
00:18:52.519 --> 00:18:55.039
<v Speaker 2>it would be great as well. Three to Zho three Martino,

405
00:19:00.559 --> 00:19:03.799
<v Speaker 2>go with a sure thing Denver's best roofer Excel roofing

406
00:19:03.920 --> 00:19:04.519
<v Speaker 2>dot com.

407
00:19:04.559 --> 00:19:06.559
<v Speaker 12>You don't pay a cent until you're content.

408
00:19:09.960 --> 00:19:13.119
<v Speaker 11>Time for an insurance check up free no obligation comparison

409
00:19:13.279 --> 00:19:16.839
<v Speaker 11>call Compass Insurance paying too much your coverage at dozens

410
00:19:16.839 --> 00:19:19.559
<v Speaker 11>of insurance companies. Find out now three oh three seven

411
00:19:19.680 --> 00:19:22.480
<v Speaker 11>seven to one help. You'll think you're his only customer

412
00:19:22.519 --> 00:19:24.759
<v Speaker 11>when you choose Frank durand the real estate man dot

413
00:19:24.799 --> 00:19:28.079
<v Speaker 11>com to list your home with Remax Alliance three oh

414
00:19:28.160 --> 00:19:35.720
<v Speaker 11>three nine two zero sixteen twenty two.

415
00:19:35.720 --> 00:19:37.759
<v Speaker 2>All right, folks, three oh three seven one three a

416
00:19:37.880 --> 00:19:41.319
<v Speaker 2>two five five, don't forget. Please check out our YouTube channel.

417
00:19:41.359 --> 00:19:43.920
<v Speaker 2>You can watch us listen to us during the break.

418
00:19:43.920 --> 00:19:46.519
<v Speaker 2>It truly is a show within a show. Hey, Kelly,

419
00:19:46.759 --> 00:19:49.839
<v Speaker 2>is that woman sending over a picture of that credit card?

420
00:19:50.359 --> 00:19:52.559
<v Speaker 2>Haven't got it yet, but we're working on it. Awesome.

421
00:19:52.640 --> 00:19:54.680
<v Speaker 2>I was told too, And I'm going to go to Ruben,

422
00:19:54.680 --> 00:19:56.920
<v Speaker 2>who's got a comment on that. By the way, three

423
00:19:57.000 --> 00:19:58.920
<v Speaker 2>oh three seven one three eight two five five, we

424
00:19:58.920 --> 00:20:01.799
<v Speaker 2>have two lines open. You've been ripped off, taken advantage

425
00:20:01.839 --> 00:20:04.480
<v Speaker 2>of Really, if you just want to, you know, help

426
00:20:04.559 --> 00:20:07.079
<v Speaker 2>other people not get ripped off. I'd love to hear it,

427
00:20:07.240 --> 00:20:10.200
<v Speaker 2>but I was told by virtually everybody in this room

428
00:20:10.680 --> 00:20:14.000
<v Speaker 2>that they do get credit cards sent right to their house.

429
00:20:14.039 --> 00:20:18.039
<v Speaker 2>And then if you activate them they're good without filling

430
00:20:18.039 --> 00:20:21.640
<v Speaker 2>out any information. It made me start wondering if the

431
00:20:21.720 --> 00:20:24.960
<v Speaker 2>reason maybe I don't is I have had my credit

432
00:20:25.039 --> 00:20:28.039
<v Speaker 2>lock now forever. And I would assume they do a

433
00:20:28.079 --> 00:20:30.960
<v Speaker 2>soft pull on your credit before they send out a

434
00:20:30.960 --> 00:20:33.759
<v Speaker 2>credit card. But Deputy bow you said you had a

435
00:20:33.799 --> 00:20:38.279
<v Speaker 2>few sent to you, right, and Doc you said it, Paul,

436
00:20:38.319 --> 00:20:41.279
<v Speaker 2>have you ever received one in the mail? Just boom,

437
00:20:41.319 --> 00:20:43.680
<v Speaker 2>you open it up and there's a visa from somebody.

438
00:20:43.759 --> 00:20:46.319
<v Speaker 2>I haven't, but my wife passed. Got I wonder why

439
00:20:46.359 --> 00:20:48.319
<v Speaker 2>I never have. The only thing I can think is

440
00:20:48.359 --> 00:20:52.119
<v Speaker 2>maybe my credit's locked. Maybe I have way back in

441
00:20:52.160 --> 00:20:55.519
<v Speaker 2>the past. Shannon, have you ever received one? Or Kelly?

442
00:20:55.920 --> 00:20:58.079
<v Speaker 2>Just opened the mail up and then there's a credit card.

443
00:20:58.160 --> 00:21:01.720
<v Speaker 2>All you have to do is activate it. No, h Shannon,

444
00:21:02.319 --> 00:21:09.119
<v Speaker 2>I'm usually getting summons. All right, Say Ruben, what's your

445
00:21:09.160 --> 00:21:09.880
<v Speaker 2>comment on it?

446
00:21:13.720 --> 00:21:14.000
<v Speaker 3>Hello?

447
00:21:14.400 --> 00:21:15.960
<v Speaker 2>Yeah, Ruben, what is your comment?

448
00:21:17.240 --> 00:21:17.440
<v Speaker 14>Oh?

449
00:21:17.559 --> 00:21:23.400
<v Speaker 8>My comment is that, uh, that I had a similar experience.

450
00:21:23.640 --> 00:21:27.599
<v Speaker 8>I I received a credit card. I mean I did

451
00:21:27.839 --> 00:21:34.880
<v Speaker 8>uh quite a few purchases uh at Lows and uh

452
00:21:35.000 --> 00:21:39.759
<v Speaker 8>and uh after a while they sent me they sent

453
00:21:39.799 --> 00:21:45.079
<v Speaker 8>me a credit card, a lost credit card from City Bank,

454
00:21:46.400 --> 00:21:51.799
<v Speaker 8>and UH, I called because it was it was very

455
00:21:51.839 --> 00:21:55.640
<v Speaker 8>strange to get a credit card without applying.

456
00:21:55.200 --> 00:21:57.119
<v Speaker 2>For it, big time strange.

457
00:21:58.160 --> 00:22:02.680
<v Speaker 8>Yes, So I called the the number two. I was,

458
00:22:03.240 --> 00:22:06.759
<v Speaker 8>I was gonna question somebody why they sent me a

459
00:22:06.799 --> 00:22:08.240
<v Speaker 8>credit card when I never.

460
00:22:08.160 --> 00:22:12.039
<v Speaker 2>Applied for it. And what they said, well.

461
00:22:12.240 --> 00:22:20.519
<v Speaker 8>They're recording the they recording the the activation thing. Uh,

462
00:22:22.079 --> 00:22:26.960
<v Speaker 8>give me a balance of sixteen hundred, sixteen hundred dollars.

463
00:22:27.920 --> 00:22:31.920
<v Speaker 8>So I hung up and UH called again because I

464
00:22:32.000 --> 00:22:35.599
<v Speaker 8>had to hear it three times to understand it, be

465
00:22:35.640 --> 00:22:38.480
<v Speaker 8>able to yeah, to be able to understand.

466
00:22:38.720 --> 00:22:44.680
<v Speaker 17>So ultimately what happened, well, it it looks to me

467
00:22:44.960 --> 00:22:50.200
<v Speaker 17>like someone at Lows was committing fraud.

468
00:22:50.279 --> 00:22:54.400
<v Speaker 2>I got you. So look everything, I agree with you.

469
00:22:54.440 --> 00:22:58.119
<v Speaker 2>And let me say this everything I'm reading everything now

470
00:22:58.160 --> 00:23:02.279
<v Speaker 2>granted we're talking you know, AI, Google or Bang whatever

471
00:23:02.319 --> 00:23:05.880
<v Speaker 2>I'm using. What it's saying is banks are not supposed

472
00:23:05.920 --> 00:23:08.480
<v Speaker 2>to do that. What they can do is send you

473
00:23:08.599 --> 00:23:11.920
<v Speaker 2>something that looks and smells like a credit card, but

474
00:23:12.160 --> 00:23:16.079
<v Speaker 2>it is not until you go online. That's when you're

475
00:23:16.119 --> 00:23:19.799
<v Speaker 2>actually filling out the application. So when you actually get

476
00:23:19.839 --> 00:23:23.839
<v Speaker 2>the credit card, it's not even a real credit card. Basically,

477
00:23:23.880 --> 00:23:28.440
<v Speaker 2>it's just something to spark your interest to go online,

478
00:23:28.759 --> 00:23:31.920
<v Speaker 2>and then you fill out the information. Then if you're approved,

479
00:23:32.240 --> 00:23:35.599
<v Speaker 2>then you actually get a credit card. They're not supposed

480
00:23:35.640 --> 00:23:38.880
<v Speaker 2>to just send you a credit card, period, end of story.

481
00:23:38.920 --> 00:23:41.440
<v Speaker 2>They're not allowed to do that. Maybe in the past

482
00:23:41.480 --> 00:23:43.559
<v Speaker 2>they were, but I do not think they're allowed to

483
00:23:43.640 --> 00:23:46.839
<v Speaker 2>do that according to what I'm reading right here, and

484
00:23:46.880 --> 00:23:49.920
<v Speaker 2>it says to call the Premiere Banks customer care team

485
00:23:50.279 --> 00:23:53.559
<v Speaker 2>if someone did fill out an application or if you

486
00:23:53.680 --> 00:23:58.319
<v Speaker 2>received one in your mailbox without requesting it. So, hey,

487
00:23:58.359 --> 00:24:01.519
<v Speaker 2>I appreciate what you're saying, and you're basically saying what

488
00:24:01.640 --> 00:24:04.599
<v Speaker 2>I am. Someone probably stole her identity.

489
00:24:06.240 --> 00:24:07.880
<v Speaker 3>Yeah, I think so, I think so.

490
00:24:08.079 --> 00:24:10.720
<v Speaker 8>And what I did, I went, I went and title

491
00:24:10.839 --> 00:24:14.839
<v Speaker 8>a police reports, yep, right away, and I went to

492
00:24:14.920 --> 00:24:19.839
<v Speaker 8>the Lows and talked to the assistant manager and I

493
00:24:19.920 --> 00:24:24.039
<v Speaker 8>give her a copy of the police reports. And I said, listen,

494
00:24:24.160 --> 00:24:28.039
<v Speaker 8>I said, I better not hear from you guys ever again.

495
00:24:28.920 --> 00:24:36.839
<v Speaker 8>And if I get if I get that credits, because.

496
00:24:37.079 --> 00:24:39.799
<v Speaker 2>I got I got you, Ruben. I appreciate it, man,

497
00:24:40.119 --> 00:24:42.680
<v Speaker 2>I appreciate you calling in and you took care of

498
00:24:42.720 --> 00:24:46.599
<v Speaker 2>it right, and they closed it. And that was that.

499
00:24:46.599 --> 00:24:49.519
<v Speaker 8>That was it. That was it. I've never heard from

500
00:24:49.559 --> 00:24:53.160
<v Speaker 8>them again, and I never had any any issues with.

501
00:24:53.240 --> 00:24:54.680
<v Speaker 3>My credit reports.

502
00:24:54.799 --> 00:24:57.079
<v Speaker 2>All right, That's why I tell everybody, and we say

503
00:24:57.079 --> 00:24:58.759
<v Speaker 2>that a lot on the show. You need to lockdown

504
00:24:58.839 --> 00:25:02.160
<v Speaker 2>credit file. Now, Mary, looking here, you need to call

505
00:25:02.200 --> 00:25:05.359
<v Speaker 2>this eight hundred number that looks like your credit card

506
00:25:05.359 --> 00:25:08.799
<v Speaker 2>to me, that does not look like some promo, fake

507
00:25:08.880 --> 00:25:13.200
<v Speaker 2>credit card, that looks like a freaking credit card. I

508
00:25:13.279 --> 00:25:16.240
<v Speaker 2>would call them up immediately and go, hey, I didn't

509
00:25:16.319 --> 00:25:18.720
<v Speaker 2>order this credit card and I had it. And if

510
00:25:18.720 --> 00:25:21.240
<v Speaker 2>they say, yes, you do have it, and you filled

511
00:25:21.240 --> 00:25:24.720
<v Speaker 2>out an application that means your identity was stolen, then

512
00:25:24.759 --> 00:25:27.759
<v Speaker 2>we can help you get that closed up. But there's

513
00:25:27.799 --> 00:25:30.759
<v Speaker 2>something there's something not good here. If you did not

514
00:25:30.920 --> 00:25:33.200
<v Speaker 2>fill out for this, is it possible you have a

515
00:25:33.319 --> 00:25:38.799
<v Speaker 2>kid that might have done it or anybody mark yes,

516
00:25:38.920 --> 00:25:39.279
<v Speaker 2>go ahead?

517
00:25:39.759 --> 00:25:43.039
<v Speaker 15>Oh oh no, that's absolutely impossible.

518
00:25:43.160 --> 00:25:44.200
<v Speaker 18>Okay, here's the deal.

519
00:25:44.519 --> 00:25:48.680
<v Speaker 15>I did call the eight hundred numbers. What they say this, well,

520
00:25:49.319 --> 00:25:52.799
<v Speaker 15>you can't get a live person. I hit the prompt

521
00:25:54.119 --> 00:25:59.359
<v Speaker 15>that said enter your credit card number status status Yeah, no, no, no,

522
00:25:59.720 --> 00:26:03.839
<v Speaker 15>I haven't received the card yet. This was Thursday. Yeah,

523
00:26:03.920 --> 00:26:06.799
<v Speaker 15>I hadn't received the card, so I'd hit the prompt.

524
00:26:06.920 --> 00:26:08.839
<v Speaker 2>But Marry, where did this bring you? I mean, I

525
00:26:08.880 --> 00:26:12.279
<v Speaker 2>appreciate the prompt by prompt playback, but where did it

526
00:26:12.400 --> 00:26:12.920
<v Speaker 2>bring you?

527
00:26:13.519 --> 00:26:16.799
<v Speaker 15>I'm just telling you that what it said is a

528
00:26:16.920 --> 00:26:19.640
<v Speaker 15>recording says we need your social Security number.

529
00:26:19.680 --> 00:26:22.440
<v Speaker 2>I bet it's a fake. This is this is even

530
00:26:22.519 --> 00:26:25.000
<v Speaker 2>more insane. What number did you call? Because I want

531
00:26:25.039 --> 00:26:26.680
<v Speaker 2>to see if it's the one i'm looking at.

532
00:26:26.920 --> 00:26:28.960
<v Speaker 13>Service what number do you know?

533
00:26:29.920 --> 00:26:33.799
<v Speaker 15>Yes, I have it right here, Yeah, eight hundred, yep,

534
00:26:34.880 --> 00:26:38.559
<v Speaker 15>nine eight seven, uh oh five five two one.

535
00:26:38.799 --> 00:26:41.279
<v Speaker 2>That's not the number I'm looking at. Where did that

536
00:26:41.400 --> 00:26:43.640
<v Speaker 2>number come? Did it come with the credit card.

537
00:26:44.079 --> 00:26:48.319
<v Speaker 15>On the no, on the Thursday paperwork that said thank

538
00:26:48.359 --> 00:26:50.640
<v Speaker 15>you for choosing Premiere credit card.

539
00:26:50.720 --> 00:26:54.079
<v Speaker 2>Okay, this is the craziest thing this could. I have

540
00:26:54.119 --> 00:26:56.960
<v Speaker 2>a hard time believing this is the most elaborate credit

541
00:26:57.039 --> 00:27:00.480
<v Speaker 2>card hoax I have ever heard of, But I'm starting

542
00:27:00.480 --> 00:27:02.880
<v Speaker 2>to think it might be. I have got a picture

543
00:27:02.880 --> 00:27:05.799
<v Speaker 2>of that credit card. I'm going to have Deputy Doc.

544
00:27:06.599 --> 00:27:08.640
<v Speaker 2>I'm going to have them call up this eight hundred

545
00:27:08.720 --> 00:27:11.079
<v Speaker 2>number I have right here. Go ahead.

546
00:27:11.160 --> 00:27:13.160
<v Speaker 11>Thomas just walked in. I think I think I know

547
00:27:13.200 --> 00:27:15.279
<v Speaker 11>what's going on. What do you think you had somebody else.

548
00:27:15.359 --> 00:27:21.319
<v Speaker 11>You'll remember this. The scam was they stole their identity,

549
00:27:21.920 --> 00:27:23.680
<v Speaker 11>or they stole this person's identity.

550
00:27:23.920 --> 00:27:26.119
<v Speaker 2>They got a card they were going to intercept it,

551
00:27:26.200 --> 00:27:28.519
<v Speaker 2>a real credit card. Yeah, and this looks like a

552
00:27:28.559 --> 00:27:29.039
<v Speaker 2>real one.

553
00:27:29.279 --> 00:27:32.640
<v Speaker 11>But the guy or woman who did that the scam

554
00:27:33.119 --> 00:27:34.440
<v Speaker 11>did not intercept it in time.

555
00:27:34.839 --> 00:27:38.039
<v Speaker 2>Well, there's one problem with that theory. And the problem

556
00:27:38.160 --> 00:27:42.160
<v Speaker 2>is she received this welcome letter as well that has

557
00:27:42.319 --> 00:27:44.960
<v Speaker 2>a phone number to call. When she called it, they

558
00:27:45.000 --> 00:27:49.039
<v Speaker 2>wanted your entire your entire social not just the last.

559
00:27:48.799 --> 00:27:51.160
<v Speaker 15>Four Oh wow, that's correct.

560
00:27:51.319 --> 00:27:54.759
<v Speaker 2>That sounds crazy to me. Give that phone number to Kelly.

561
00:27:54.799 --> 00:27:57.039
<v Speaker 2>We're going to dig into this over the break hold on.

562
00:27:58.000 --> 00:28:04.640
<v Speaker 11>Okay, one word, go with a sure thing Denver's Best

563
00:28:04.720 --> 00:28:06.680
<v Speaker 11>roofer Excel Roofing dot com.

564
00:28:06.720 --> 00:28:15.559
<v Speaker 12>You don't pay a cent until you're contenth.

565
00:28:12.119 --> 00:28:15.319
<v Speaker 11>Time for an insurance check up free, no obligation. In comparison,

566
00:28:15.440 --> 00:28:19.000
<v Speaker 11>call Compass Insurance paying too much your coverage at dozens

567
00:28:19.000 --> 00:28:21.720
<v Speaker 11>of insurance companies find out now three all three, seven

568
00:28:21.759 --> 00:28:22.680
<v Speaker 11>to seven to one help.

569
00:28:22.839 --> 00:28:24.640
<v Speaker 2>You'll think you're his only customer.

570
00:28:24.680 --> 00:28:26.960
<v Speaker 11>When you choose Frank durand the Real estate Man dot

571
00:28:26.960 --> 00:28:30.319
<v Speaker 11>com to list your home with Remax Alliance three oh

572
00:28:30.319 --> 00:28:34.039
<v Speaker 11>three nine two zero sixteen twenty two.

573
00:28:37.240 --> 00:28:40.359
<v Speaker 2>Try three oh three seven one three eight two five

574
00:28:40.480 --> 00:28:42.720
<v Speaker 2>five Martino in the house. You've been ripped off taking

575
00:28:42.759 --> 00:28:45.319
<v Speaker 2>advantage of We want to hear from you. I'm going

576
00:28:45.359 --> 00:28:47.119
<v Speaker 2>to go back to Mary in a second. But Tom,

577
00:28:47.119 --> 00:28:49.880
<v Speaker 2>have you ever received I think years and years and

578
00:28:49.960 --> 00:28:52.599
<v Speaker 2>years ago, I received maybe a credit card in a

579
00:28:52.640 --> 00:28:55.599
<v Speaker 2>mail like a seer's card, without filling out any information.

580
00:28:55.920 --> 00:28:58.559
<v Speaker 2>But I can't remember the last time I have Mary

581
00:28:58.920 --> 00:29:01.440
<v Speaker 2>got a card. It it's like a credit card, smells

582
00:29:01.480 --> 00:29:04.079
<v Speaker 2>like a credit card. Doc's gonna call to see if

583
00:29:04.079 --> 00:29:08.920
<v Speaker 2>it's real with the actual bank. But she never ordered it. Yeah,

584
00:29:08.960 --> 00:29:10.799
<v Speaker 2>and I was thinking it was someone who was going

585
00:29:10.880 --> 00:29:13.200
<v Speaker 2>to hoist it from the mailbox. I think so too.

586
00:29:13.240 --> 00:29:15.160
<v Speaker 2>At this point, I don't know what else it could be.

587
00:29:15.240 --> 00:29:18.640
<v Speaker 2>It can't be so elaborate. There's there's someone actually making

588
00:29:18.720 --> 00:29:21.640
<v Speaker 2>up credit cards. But you wanted to add something to it, Mary,

589
00:29:21.640 --> 00:29:23.720
<v Speaker 2>what is it? Oh?

590
00:29:23.799 --> 00:29:26.039
<v Speaker 15>I was just going to say on the credit card

591
00:29:27.880 --> 00:29:32.160
<v Speaker 15>congratulations thing. It says that I owe them a first.

592
00:29:31.880 --> 00:29:34.119
<v Speaker 13>Payment of mark.

593
00:29:34.160 --> 00:29:36.119
<v Speaker 2>Did you see a picture of this card? Yeah, I'm

594
00:29:36.119 --> 00:29:39.119
<v Speaker 2>telling you the card looks if it's not a legit card, man,

595
00:29:39.240 --> 00:29:41.960
<v Speaker 2>I mean someone is going have you tried over have

596
00:29:42.039 --> 00:29:42.720
<v Speaker 2>you tried.

597
00:29:42.599 --> 00:29:47.839
<v Speaker 11>Using it like on Amazon or something. No, I'm just curious.

598
00:29:48.119 --> 00:29:49.759
<v Speaker 11>I'm curious if it would go through.

599
00:29:50.440 --> 00:29:54.240
<v Speaker 2>See this says, this says you're only two steps away

600
00:29:54.279 --> 00:29:55.599
<v Speaker 2>from using your credit card.

601
00:29:56.119 --> 00:29:58.160
<v Speaker 19>I think it's a solicitor.

602
00:29:58.319 --> 00:30:01.640
<v Speaker 2>I think it's a solicitation. And that credit card they

603
00:30:01.680 --> 00:30:04.839
<v Speaker 2>send just to really goose you, and then you end

604
00:30:04.920 --> 00:30:09.400
<v Speaker 2>up paying their thirty dollars fee filling out the credit.

605
00:30:09.440 --> 00:30:12.680
<v Speaker 2>Then you get the card and it says if you

606
00:30:12.759 --> 00:30:16.519
<v Speaker 2>pay your initial program fee by check, we will hold

607
00:30:16.559 --> 00:30:19.480
<v Speaker 2>the check for up to six days. This means your

608
00:30:19.559 --> 00:30:23.880
<v Speaker 2>credit account won't be open for ten days. I mean,

609
00:30:23.960 --> 00:30:26.640
<v Speaker 2>I didn't even know they were allowed to do stuff

610
00:30:26.720 --> 00:30:29.079
<v Speaker 2>like this. I'll send you what. I'll send you the

611
00:30:29.079 --> 00:30:31.920
<v Speaker 2>picture of this thing, Tom. But it looks legit. But

612
00:30:32.319 --> 00:30:34.519
<v Speaker 2>we're going to hear back from doc and see if

613
00:30:34.519 --> 00:30:36.799
<v Speaker 2>the phone number is right, that she actually have one.

614
00:30:37.240 --> 00:30:39.720
<v Speaker 2>Was it a solicitation? Just hold on, We're going to

615
00:30:39.759 --> 00:30:41.720
<v Speaker 2>find out for you, Mary, but don't do anything with

616
00:30:41.839 --> 00:30:44.960
<v Speaker 2>it now. Jessica, what is going on with you?

617
00:30:47.240 --> 00:30:47.519
<v Speaker 7>Yeah?

618
00:30:47.559 --> 00:30:50.440
<v Speaker 20>So my question, thank you for picking my car. My

619
00:30:50.519 --> 00:30:55.799
<v Speaker 20>question is I have Progressive, and back in December, I

620
00:30:56.400 --> 00:31:01.960
<v Speaker 20>got in a car accident. Somebody rearended, okay, and then

621
00:31:02.240 --> 00:31:03.440
<v Speaker 20>fast walk forward.

622
00:31:04.799 --> 00:31:05.799
<v Speaker 21>My car was just.

623
00:31:05.880 --> 00:31:10.079
<v Speaker 10>Repaired, and they're arguing that there isn't such a thing

624
00:31:10.119 --> 00:31:12.200
<v Speaker 10>as disminished value.

625
00:31:12.640 --> 00:31:16.279
<v Speaker 2>So they hit you. You're dealing, Jessica, you're dealing with

626
00:31:16.359 --> 00:31:20.160
<v Speaker 2>the other companies insurance or I'm sorry, the other driver's insurance.

627
00:31:21.119 --> 00:31:21.559
<v Speaker 9>Correct.

628
00:31:21.640 --> 00:31:24.839
<v Speaker 2>Well, there's definitely such thing as diminish value. But who

629
00:31:24.920 --> 00:31:27.359
<v Speaker 2>is it? Who is it?

630
00:31:27.559 --> 00:31:28.920
<v Speaker 10>Mine is also progressed.

631
00:31:29.039 --> 00:31:31.519
<v Speaker 2>I don't care about yours. A hold on, Jessica. I

632
00:31:31.519 --> 00:31:33.559
<v Speaker 2>want to make I want to make it was the

633
00:31:33.599 --> 00:31:35.759
<v Speaker 2>other driver's fault. I want to make something clear. Though

634
00:31:36.200 --> 00:31:38.480
<v Speaker 2>you did not go through your insurance. Correct?

635
00:31:39.799 --> 00:31:41.440
<v Speaker 10>No, I did not, okay?

636
00:31:42.279 --> 00:31:44.799
<v Speaker 2>And who was the other company? What insurance company?

637
00:31:45.880 --> 00:31:46.519
<v Speaker 7>Progressive?

638
00:31:47.079 --> 00:31:47.240
<v Speaker 9>Oh?

639
00:31:47.480 --> 00:31:50.279
<v Speaker 2>So you have Progressive and they have Progressive or no?

640
00:31:51.559 --> 00:31:53.000
<v Speaker 7>Correct, Yes, we both have.

641
00:31:53.200 --> 00:31:57.920
<v Speaker 2>There is definitely diminish value if the other party was paying,

642
00:31:58.119 --> 00:32:02.119
<v Speaker 2>and honestly, I've never heard of Progressive not paying for it.

643
00:32:02.240 --> 00:32:03.440
<v Speaker 2>What kind of vehicle was it?

644
00:32:05.200 --> 00:32:11.759
<v Speaker 10>So in December I bought a twenty nineteen Honda.

645
00:32:11.400 --> 00:32:16.960
<v Speaker 2>Pilot torn that should be fifteen percent easily on diminished value.

646
00:32:17.119 --> 00:32:20.240
<v Speaker 2>That's crazy. Should we get you want to get petty details.

647
00:32:19.839 --> 00:32:22.160
<v Speaker 10>On back and forth? Since that?

648
00:32:22.559 --> 00:32:25.480
<v Speaker 11>Well, hold on, how much did they offer? Did they

649
00:32:25.519 --> 00:32:28.200
<v Speaker 11>offer any of it? They fixed the entire car, I know,

650
00:32:28.279 --> 00:32:29.599
<v Speaker 11>but did they offer anything?

651
00:32:29.680 --> 00:32:32.319
<v Speaker 10>Did not want to offer it as much as the

652
00:32:32.440 --> 00:32:33.240
<v Speaker 10>car rental?

653
00:32:33.720 --> 00:32:35.680
<v Speaker 15>It was a fight back and forth.

654
00:32:36.880 --> 00:32:39.720
<v Speaker 11>But no, they don't want to give you any diminished

655
00:32:39.759 --> 00:32:42.480
<v Speaker 11>value at all. You're saying none, No, not at all.

656
00:32:42.759 --> 00:32:42.960
<v Speaker 8>No.

657
00:32:43.359 --> 00:32:45.640
<v Speaker 2>Well, if they're really holding that tight, you got to

658
00:32:45.759 --> 00:32:49.119
<v Speaker 2>enter what's called well, actually you don't even have an appraisal. No,

659
00:32:49.799 --> 00:32:52.000
<v Speaker 2>she doesn't have a contract. But see that's where she

660
00:32:52.039 --> 00:32:54.880
<v Speaker 2>can sue that other person. Well, she can definitely do that.

661
00:32:54.920 --> 00:32:56.640
<v Speaker 2>All right, hold tight, let's get you back on.

662
00:32:56.759 --> 00:32:57.880
<v Speaker 19>We'll get some opinions.

663
00:32:57.920 --> 00:33:00.079
<v Speaker 2>Hold on, yeah, hold on three oh three seven on

664
00:33:00.160 --> 00:33:02.559
<v Speaker 2>three A two five five. We've got a ton going on.

665
00:33:02.799 --> 00:33:05.200
<v Speaker 2>We got some open lines. Now's the time to call

666
00:33:05.319 --> 00:33:09.200
<v Speaker 2>three zero three Martino help at trevilshooter dot com. We'll

667
00:33:09.240 --> 00:33:10.400
<v Speaker 2>be back after this.

668
00:33:20.640 --> 00:33:23.880
<v Speaker 11>Go with a sure thing Denver's best roofer Excel roofing

669
00:33:24.000 --> 00:33:24.559
<v Speaker 11>dot com.

670
00:33:24.599 --> 00:33:30.079
<v Speaker 12>You don't pay a cent until you're contenth.

671
00:33:30.000 --> 00:33:33.200
<v Speaker 11>Time for an insurance check up free No obligation. In comparison,

672
00:33:33.319 --> 00:33:36.880
<v Speaker 11>call Compass insurance paying too much your coverage at dozens

673
00:33:36.880 --> 00:33:39.640
<v Speaker 11>of insurance companies find out now three all three seven

674
00:33:39.720 --> 00:33:42.559
<v Speaker 11>seven to one help. You'll think you're his only customer

675
00:33:42.559 --> 00:33:44.839
<v Speaker 11>when you choose Frank durand the real estate man dot

676
00:33:44.839 --> 00:33:48.160
<v Speaker 11>com to list your home with Remax Alliance three oh

677
00:33:48.200 --> 00:33:50.279
<v Speaker 11>three nine two zero sixteen twenty two.

678
00:33:57.920 --> 00:33:58.200
<v Speaker 16>News.

679
00:34:00.160 --> 00:34:05.599
<v Speaker 1>So you don't have run just as fast as we can.

680
00:34:06.880 --> 00:34:08.159
<v Speaker 1>Shooter's gonna help.

681
00:34:08.480 --> 00:34:11.239
<v Speaker 15>Come man, this is.

682
00:34:11.199 --> 00:34:16.719
<v Speaker 2>The Troubleshooter Show. No Tom Martinez, Welcome, Welcome to the

683
00:34:16.719 --> 00:34:18.480
<v Speaker 2>only show of its kind. We're here to solve problems,

684
00:34:18.519 --> 00:34:22.159
<v Speaker 2>answer questions, take complaints. Our golden life is to make

685
00:34:22.280 --> 00:34:24.400
<v Speaker 2>your life just a little bit better. In fact, to

686
00:34:24.480 --> 00:34:27.480
<v Speaker 2>the tune of what would you say, Tom, three hundred million,

687
00:34:27.480 --> 00:34:29.440
<v Speaker 2>Oh oh freaking easy, I.

688
00:34:29.440 --> 00:34:31.480
<v Speaker 11>Was putting a pen to it. I mean it was

689
00:34:31.519 --> 00:34:33.559
<v Speaker 11>like it's like a half a billion dollars. I mean

690
00:34:33.639 --> 00:34:36.800
<v Speaker 11>over the full full scope of the show. And by

691
00:34:36.880 --> 00:34:40.239
<v Speaker 11>the way, uh, this are brought to you by uh

692
00:34:40.559 --> 00:34:43.079
<v Speaker 11>Excel roofing. Look at that you see that a's a

693
00:34:43.119 --> 00:34:45.199
<v Speaker 11>solar fan I just had put up. I'm putting off.

694
00:34:45.039 --> 00:34:47.559
<v Speaker 2>Over the weekends. No he's doing them right now. I

695
00:34:47.599 --> 00:34:50.679
<v Speaker 2>didn't realize the panel was sitting on the fan itself. Yeah,

696
00:34:50.719 --> 00:34:53.519
<v Speaker 2>but it's all self contained. Henry sent that over to me.

697
00:34:53.599 --> 00:34:53.960
<v Speaker 19>Bretz.

698
00:34:54.320 --> 00:34:58.280
<v Speaker 11>You know, Excel does these this this addic ventilation. Okay,

699
00:34:58.519 --> 00:35:01.440
<v Speaker 11>I thought I was all sad, and I had them

700
00:35:01.440 --> 00:35:04.320
<v Speaker 11>examine it during this extreme heat. Do you know they

701
00:35:04.360 --> 00:35:07.360
<v Speaker 11>said about eighty five percent of all addicts and roofs

702
00:35:07.440 --> 00:35:11.960
<v Speaker 11>are probably below code when it comes to venting and

703
00:35:12.159 --> 00:35:16.320
<v Speaker 11>it overheats you, your roof, your your attic, even though

704
00:35:16.320 --> 00:35:18.559
<v Speaker 11>I have the whole house fan saved my ass, but

705
00:35:18.679 --> 00:35:21.280
<v Speaker 11>even the whole house fan was being choked down because

706
00:35:21.280 --> 00:35:24.000
<v Speaker 11>I didn't have enough. It couldn't put out enough air.

707
00:35:24.199 --> 00:35:26.199
<v Speaker 11>And they're they're correcting that, by the way.

708
00:35:26.159 --> 00:35:28.400
<v Speaker 2>And they sell those pretty cheap, even if you're not

709
00:35:28.440 --> 00:35:29.159
<v Speaker 2>getting a roof for.

710
00:35:29.239 --> 00:35:31.400
<v Speaker 11>Us, right, they'll drop those in. I forget what they were,

711
00:35:31.440 --> 00:35:33.280
<v Speaker 11>but they're not more. They're not much more than a

712
00:35:33.360 --> 00:35:36.960
<v Speaker 11>thousand bucks. And that's fully installed and it's self contained.

713
00:35:37.000 --> 00:35:40.679
<v Speaker 11>You never have to touch it anyway. That's that's Excel

714
00:35:40.760 --> 00:35:45.119
<v Speaker 11>roofing dot com. We love these guys. As far as

715
00:35:45.599 --> 00:35:49.880
<v Speaker 11>credit cards, I also looked up some stuff people actually

716
00:35:50.400 --> 00:35:53.679
<v Speaker 11>apply for a credit card, mark and get online access,

717
00:35:53.800 --> 00:35:55.679
<v Speaker 11>and that's how they use it. They do use a

718
00:35:55.760 --> 00:35:59.679
<v Speaker 11>virtual card sometimes, so yeah, before it comes no no

719
00:36:00.519 --> 00:36:03.519
<v Speaker 11>all the time. In other words, that woman got this card.

720
00:36:03.719 --> 00:36:05.840
<v Speaker 11>Now I'm not saying that happened in her case, but

721
00:36:05.960 --> 00:36:10.639
<v Speaker 11>it could be she got this card and this card

722
00:36:11.800 --> 00:36:14.559
<v Speaker 11>is now online as well. With a virtual card. You

723
00:36:14.559 --> 00:36:16.679
<v Speaker 11>can do that with your capital worm, right, can't you

724
00:36:16.719 --> 00:36:17.719
<v Speaker 11>create virtual card?

725
00:36:17.840 --> 00:36:21.159
<v Speaker 2>Yeah? But Mary received a hard credit card and it

726
00:36:21.519 --> 00:36:22.039
<v Speaker 2>was just listening.

727
00:36:22.119 --> 00:36:22.599
<v Speaker 19>That's right up.

728
00:36:22.679 --> 00:36:25.119
<v Speaker 2>Yeah, And it came with a welcome letter. And what

729
00:36:25.159 --> 00:36:27.840
<v Speaker 2>the welcome letter said is there's a couple more steps

730
00:36:27.880 --> 00:36:29.800
<v Speaker 2>you got to take in order to use this card.

731
00:36:30.039 --> 00:36:32.960
<v Speaker 2>One of them was like a thirty dollars fee. So

732
00:36:33.039 --> 00:36:35.440
<v Speaker 2>I think it actually did come to the bank. It

733
00:36:35.559 --> 00:36:38.840
<v Speaker 2>wasn't a credit card ready to go. But if she

734
00:36:38.960 --> 00:36:41.440
<v Speaker 2>paid the thirty bucks and filled out the credit app

735
00:36:41.480 --> 00:36:44.760
<v Speaker 2>and signed online, then she'd get up a deputy doc.

736
00:36:44.840 --> 00:36:48.440
<v Speaker 2>You called over the break, I've called Premier, you.

737
00:36:48.320 --> 00:36:49.559
<v Speaker 19>Called the credit card company.

738
00:36:49.639 --> 00:36:52.400
<v Speaker 16>I called the two numbers we had and they're both

739
00:36:52.480 --> 00:36:55.159
<v Speaker 16>phone trees and there's no way you can get to

740
00:36:55.199 --> 00:36:59.519
<v Speaker 16>talk to an individual unless you entered the last four

741
00:36:59.559 --> 00:37:01.840
<v Speaker 16>digital no I don't know if this will work, but

742
00:37:02.000 --> 00:37:05.000
<v Speaker 16>I tried every option on the phone tree, and the

743
00:37:05.000 --> 00:37:08.719
<v Speaker 16>only one that sounded plausible was if I entered Mary's

744
00:37:09.039 --> 00:37:12.159
<v Speaker 16>less four digits of a social which I'm not gonna do,

745
00:37:12.519 --> 00:37:14.159
<v Speaker 16>and I don't think Mary should do either.

746
00:37:14.639 --> 00:37:16.719
<v Speaker 19>I think it's so petty on by the way, Yeah,

747
00:37:16.800 --> 00:37:17.119
<v Speaker 19>we'll go.

748
00:37:17.079 --> 00:37:19.440
<v Speaker 2>To petty details for Jessica. But so there's no way

749
00:37:19.440 --> 00:37:22.320
<v Speaker 2>to get to a real person. Yeah, Mary, Mary, here's

750
00:37:22.320 --> 00:37:26.199
<v Speaker 2>the deal. Just uh, don't call them. It's a solicitation.

751
00:37:26.360 --> 00:37:29.280
<v Speaker 2>In my opinion one percent. They want you to pay

752
00:37:29.280 --> 00:37:31.920
<v Speaker 2>the thirty bucks. They want you to finish the credit app.

753
00:37:31.960 --> 00:37:34.280
<v Speaker 2>If you will, then you will have a credit card.

754
00:37:34.320 --> 00:37:36.920
<v Speaker 2>If you don't want that credit card, and I highly

755
00:37:36.960 --> 00:37:40.239
<v Speaker 2>suggest you don't use that particular one. I would throw

756
00:37:40.280 --> 00:37:44.840
<v Speaker 2>it away, ShredIt and make sure your credit's locked for sure.

757
00:37:47.039 --> 00:37:48.639
<v Speaker 2>You got it? Maryh Mary?

758
00:37:49.039 --> 00:37:51.360
<v Speaker 15>Okay on here, lock down.

759
00:37:51.239 --> 00:37:54.679
<v Speaker 2>Your credit, throw away that card and lock down your credit.

760
00:37:54.960 --> 00:37:55.199
<v Speaker 12>Yeah.

761
00:37:55.599 --> 00:37:58.159
<v Speaker 2>Now, make sure you cut it up, Mary, all right,

762
00:37:58.199 --> 00:38:02.199
<v Speaker 2>you got it? What you cut it up? Yeah? Just yeah,

763
00:38:02.239 --> 00:38:07.320
<v Speaker 2>get the entire card go, you know, unaltered. Yeah.

764
00:38:07.880 --> 00:38:12.079
<v Speaker 11>Hey, Justin is an expert at diminished value and this

765
00:38:12.119 --> 00:38:15.599
<v Speaker 11>has been a topic now, this is a regular topic

766
00:38:15.880 --> 00:38:19.719
<v Speaker 11>where people get their cars destroyed in an accident or

767
00:38:19.800 --> 00:38:22.760
<v Speaker 11>hurt or even you know, not not I mean damage

768
00:38:22.880 --> 00:38:25.960
<v Speaker 11>and they're not totaled, but they still lose value even

769
00:38:26.000 --> 00:38:29.320
<v Speaker 11>after being fixed. And you know where it started the

770
00:38:29.400 --> 00:38:32.480
<v Speaker 11>birth of carfacts if you think about it, there was

771
00:38:32.559 --> 00:38:35.239
<v Speaker 11>not There might have been diminished value, but no one

772
00:38:35.320 --> 00:38:38.199
<v Speaker 11>knew about it prior to services like carfact.

773
00:38:38.280 --> 00:38:39.679
<v Speaker 19>Might be it, that might be it.

774
00:38:39.960 --> 00:38:42.920
<v Speaker 11>And sometimes by the way, justin, have you ever seen

775
00:38:42.960 --> 00:38:46.599
<v Speaker 11>where Carfax makes a mistake like Mark had a minor

776
00:38:46.639 --> 00:38:48.000
<v Speaker 11>accident and they called it major.

777
00:38:48.119 --> 00:38:50.239
<v Speaker 2>I got no, No, Mine was worse than that. I'll

778
00:38:50.280 --> 00:38:53.320
<v Speaker 2>say that in a second. But but justin, does that

779
00:38:53.480 --> 00:38:55.519
<v Speaker 2>happen where it's all messed up on Carfax?

780
00:38:56.559 --> 00:39:00.599
<v Speaker 21>Oh yeah, I've got multiple cases where they're just completely wrong.

781
00:39:00.840 --> 00:39:03.039
<v Speaker 21>Say there's an accident when there wasn't.

782
00:39:03.000 --> 00:39:05.960
<v Speaker 2>Or how are you able to get that fixed? I

783
00:39:06.039 --> 00:39:07.639
<v Speaker 2>tried to write through Carfax.

784
00:39:07.719 --> 00:39:08.559
<v Speaker 19>Did you get it done?

785
00:39:09.199 --> 00:39:12.039
<v Speaker 2>Well? Okay, justin real quick, let me say this so

786
00:39:12.159 --> 00:39:14.679
<v Speaker 2>other people out there don't make the mistake. I pulled

787
00:39:14.719 --> 00:39:16.760
<v Speaker 2>the Carfax on one of my cars that was in

788
00:39:16.800 --> 00:39:19.280
<v Speaker 2>an accident. I was trying to sell it and I

789
00:39:19.440 --> 00:39:21.800
<v Speaker 2>was like, oh my goodness, they have it listed as

790
00:39:21.840 --> 00:39:25.440
<v Speaker 2>a severe accident. So I sent them over. They requested

791
00:39:25.519 --> 00:39:28.599
<v Speaker 2>all the information from the body shop, like the invoice,

792
00:39:28.719 --> 00:39:31.440
<v Speaker 2>so I sent them everything they requested in order to

793
00:39:31.480 --> 00:39:34.800
<v Speaker 2>look at it. Tom, I screwed myself. I didn't realize

794
00:39:34.840 --> 00:39:36.960
<v Speaker 2>there was a little bit of frame damage as well,

795
00:39:37.480 --> 00:39:41.760
<v Speaker 2>which wasn't listed on the carfax until I sent them

796
00:39:41.760 --> 00:39:44.440
<v Speaker 2>the damn information, and then so I made it worse.

797
00:39:44.639 --> 00:39:50.079
<v Speaker 11>Oh no, So justin, diminished value is probably keeps you

798
00:39:50.440 --> 00:39:52.039
<v Speaker 11>more busy than anything, doesn't it.

799
00:39:53.760 --> 00:39:56.159
<v Speaker 21>Yeah, I mean it's about half of what we do here.

800
00:39:56.280 --> 00:39:56.840
<v Speaker 9>Yeah.

801
00:39:56.880 --> 00:39:59.440
<v Speaker 2>So when you're fighting with an insurance company and it's

802
00:39:59.559 --> 00:40:03.199
<v Speaker 2>not your of course, because we're talking diminish value, and

803
00:40:03.320 --> 00:40:07.159
<v Speaker 2>they refuse to put you through to the diminished value

804
00:40:07.199 --> 00:40:10.599
<v Speaker 2>department or just don't let you move forward, what do

805
00:40:10.639 --> 00:40:10.960
<v Speaker 2>you do.

806
00:40:11.480 --> 00:40:13.000
<v Speaker 19>Jessica's being stonewalled.

807
00:40:13.079 --> 00:40:16.119
<v Speaker 11>She just had a car hurt in an accident and

808
00:40:17.159 --> 00:40:18.760
<v Speaker 11>she can't get any information.

809
00:40:19.079 --> 00:40:21.599
<v Speaker 2>Jessica, what do they say when you actually ask about

810
00:40:21.599 --> 00:40:23.039
<v Speaker 2>diminish value? Tell justin.

811
00:40:24.800 --> 00:40:27.480
<v Speaker 10>So then when I asked for it, they said if

812
00:40:27.519 --> 00:40:32.639
<v Speaker 10>the car was and I quote properly repaired, there shouldn't

813
00:40:32.679 --> 00:40:37.239
<v Speaker 10>be a need for such a thing when I escalated,

814
00:40:37.559 --> 00:40:42.599
<v Speaker 10>since then they transferred me to another agent. The other

815
00:40:42.679 --> 00:40:50.159
<v Speaker 10>agent stated, they demand proper documentation that proves that the

816
00:40:50.360 --> 00:40:57.199
<v Speaker 10>car has diminish value, otherwise cannot move forward.

817
00:40:55.719 --> 00:41:00.119
<v Speaker 2>Justin and that's progressive by the way.

818
00:41:00.840 --> 00:41:06.400
<v Speaker 21>Yeah, almost every insurance company attempts to pretend like there's

819
00:41:06.400 --> 00:41:09.320
<v Speaker 21>no way of calculating it. But it's just an appraisal.

820
00:41:10.239 --> 00:41:14.480
<v Speaker 21>It's anytime you prove value of property, you get an appraisal.

821
00:41:14.519 --> 00:41:16.400
<v Speaker 21>That's what you would use if you go to court

822
00:41:16.960 --> 00:41:19.719
<v Speaker 21>to prove the amount of damages or what the value

823
00:41:19.719 --> 00:41:22.079
<v Speaker 21>of the car is. And a diminished value appraisal is

824
00:41:22.119 --> 00:41:25.280
<v Speaker 21>just an appraisal that's done at two different points in

825
00:41:25.400 --> 00:41:29.840
<v Speaker 21>time prior to having an accident history and then host repair.

826
00:41:30.519 --> 00:41:32.360
<v Speaker 2>So what does she do at this point? I mean,

827
00:41:32.800 --> 00:41:36.639
<v Speaker 2>it's there's definitely diminished value. If I went and bought

828
00:41:36.639 --> 00:41:40.480
<v Speaker 2>a twenty nineteen whatever she has and it's accident free

829
00:41:40.800 --> 00:41:43.840
<v Speaker 2>with the same mileage as a twenty nineteen, same car,

830
00:41:43.960 --> 00:41:47.119
<v Speaker 2>same mileage that wasn't an accident, there's no doubt I'd

831
00:41:47.199 --> 00:41:50.599
<v Speaker 2>rather have the non accident car, sure.

832
00:41:51.000 --> 00:41:54.280
<v Speaker 21>I mean, one of the sources that's easy to use

833
00:41:54.360 --> 00:41:58.840
<v Speaker 21>is Kelly Bluebook. They have conditioned assessments that allow you

834
00:41:58.960 --> 00:42:03.679
<v Speaker 21>to put in accident history and severity, and so that's

835
00:42:03.719 --> 00:42:05.800
<v Speaker 21>one of the sources that I look at. I don't

836
00:42:05.920 --> 00:42:10.239
<v Speaker 21>use it exclusively, but you know, yeah, it's gonna lose value.

837
00:42:10.320 --> 00:42:13.119
<v Speaker 21>It's got it's less desirable, it's got a higher risk

838
00:42:13.199 --> 00:42:16.760
<v Speaker 21>of future problems, and that reflects in the market.

839
00:42:16.920 --> 00:42:20.280
<v Speaker 11>Do cars ever get old enough where there's not much

840
00:42:20.320 --> 00:42:23.199
<v Speaker 11>diminished value? Like what if it was a you know,

841
00:42:23.360 --> 00:42:26.159
<v Speaker 11>really surely, if somebody calls you with twenty ten, what

842
00:42:26.199 --> 00:42:27.639
<v Speaker 11>would you tell them?

843
00:42:28.559 --> 00:42:31.079
<v Speaker 21>I mean, it would have to be a specialty vehicle.

844
00:42:31.280 --> 00:42:34.000
<v Speaker 21>You know, once they get to a certain age, they're

845
00:42:34.000 --> 00:42:37.400
<v Speaker 21>gonna have an accident history. Anyway, most most vehicles that

846
00:42:37.440 --> 00:42:41.119
<v Speaker 21>are over ten years old have had a you know,

847
00:42:41.519 --> 00:42:45.039
<v Speaker 21>bender bender, and that's gonna kill the odd How about.

848
00:42:44.760 --> 00:42:49.760
<v Speaker 2>If Jessica's car Justin had been in a prior accident.

849
00:42:49.880 --> 00:42:54.199
<v Speaker 2>Does that make the diminished value claim less or gone?

850
00:42:54.920 --> 00:42:59.000
<v Speaker 21>Well, that's a good question. It doesn't eliminate it, but

851
00:42:59.119 --> 00:43:01.320
<v Speaker 21>it keeps you from being able to get one settled

852
00:43:01.360 --> 00:43:03.960
<v Speaker 21>without a lawsuit. I've had many of those. It doesn't

853
00:43:03.960 --> 00:43:07.519
<v Speaker 21>eliminate it, but it does create a problem. In the

854
00:43:07.559 --> 00:43:10.559
<v Speaker 21>mind of the insurance carrier. They don't believe you can

855
00:43:10.559 --> 00:43:10.840
<v Speaker 21>have it.

856
00:43:10.920 --> 00:43:13.239
<v Speaker 2>Twice, Jessica, did you have what did do you know

857
00:43:13.280 --> 00:43:15.039
<v Speaker 2>if that car was in an accident before?

858
00:43:17.119 --> 00:43:21.320
<v Speaker 10>So I bought it cash as pree owned from the

859
00:43:21.440 --> 00:43:25.880
<v Speaker 10>dealer in December twentieth and the car accident suffered the

860
00:43:26.159 --> 00:43:31.079
<v Speaker 10>accident prior to me even getting the title in February

861
00:43:31.239 --> 00:43:34.679
<v Speaker 10>of this year. And then they've been dragging it out

862
00:43:34.840 --> 00:43:35.480
<v Speaker 10>ever since.

863
00:43:35.519 --> 00:43:38.320
<v Speaker 11>And I even you know, you might yeh, Brazel, you

864
00:43:38.400 --> 00:43:41.360
<v Speaker 11>might just want you got to figure out how much

865
00:43:41.400 --> 00:43:41.840
<v Speaker 11>it'll be.

866
00:43:42.239 --> 00:43:44.519
<v Speaker 19>How do you figure out diminished value?

867
00:43:44.639 --> 00:43:47.719
<v Speaker 2>Yeah, she's justin she's got a twenty nineteen what was it?

868
00:43:47.760 --> 00:43:49.719
<v Speaker 2>A Honda minivan? What is it?

869
00:43:50.800 --> 00:43:55.320
<v Speaker 10>Yes, it's a Honda Pilot Touring or the limited version,

870
00:43:55.480 --> 00:43:58.840
<v Speaker 10>And at the time of the accident was under a

871
00:43:58.880 --> 00:44:04.760
<v Speaker 10>fifty thousand minds. I also did complete the abrasial man.

872
00:44:04.800 --> 00:44:07.119
<v Speaker 2>How much did they pay out though for the repairs?

873
00:44:07.159 --> 00:44:12.519
<v Speaker 7>By the way, Jessica, that was not chaired with me.

874
00:44:12.840 --> 00:44:17.079
<v Speaker 2>Well, you must have an idea. Was it like ten

875
00:44:17.119 --> 00:44:18.039
<v Speaker 2>thousand something?

876
00:44:19.719 --> 00:44:24.280
<v Speaker 10>Yeah, the insurance came, I want to say, thirty seven

877
00:44:24.360 --> 00:44:27.800
<v Speaker 10>hundred when I took it to the shop. They said, no,

878
00:44:28.000 --> 00:44:32.599
<v Speaker 10>that's not that's not possible. And when they, I guess,

879
00:44:32.719 --> 00:44:33.760
<v Speaker 10>did their own quote.

880
00:44:33.760 --> 00:44:36.000
<v Speaker 2>All right, justin what do you think as far as value?

881
00:44:36.119 --> 00:44:37.719
<v Speaker 2>Just from what you've heard.

882
00:44:38.280 --> 00:44:42.679
<v Speaker 21>So that's probably a twenty five thousand dollars retail vehicle,

883
00:44:43.159 --> 00:44:46.519
<v Speaker 21>somewhere in that range, depending on how many miles it's

884
00:44:46.519 --> 00:44:50.039
<v Speaker 21>got on it, and if it's got medium damage, which

885
00:44:50.039 --> 00:44:54.320
<v Speaker 21>is what it sounds like, it's probably around thirteen to

886
00:44:54.360 --> 00:44:56.880
<v Speaker 21>fifteen percent of the pre accident.

887
00:44:57.079 --> 00:44:59.440
<v Speaker 2>That's three grandy, that's three four grand.

888
00:45:00.000 --> 00:45:03.360
<v Speaker 19>Do you sue this woman in small claims court directly?

889
00:45:03.559 --> 00:45:03.760
<v Speaker 3>Yeah?

890
00:45:03.760 --> 00:45:06.000
<v Speaker 2>What else would she do at this point? If Progressive

891
00:45:06.079 --> 00:45:08.599
<v Speaker 2>is just simply saying we're not going to do anything.

892
00:45:08.719 --> 00:45:11.440
<v Speaker 2>She has no contract with Progressive. I mean, what what

893
00:45:11.800 --> 00:45:13.599
<v Speaker 2>does a person do besides sue them.

894
00:45:13.599 --> 00:45:15.599
<v Speaker 11>She's not going to sue the insurance company. She would

895
00:45:15.639 --> 00:45:17.599
<v Speaker 11>sue the other party who did the damage to you.

896
00:45:18.039 --> 00:45:18.920
<v Speaker 11>That's what I would do.

897
00:45:20.559 --> 00:45:22.880
<v Speaker 21>That's right, That's that's you have to be a credible

898
00:45:22.920 --> 00:45:26.599
<v Speaker 21>threat if they're just being unreasonable, and you know, litigation

899
00:45:27.360 --> 00:45:29.719
<v Speaker 21>is really the only thing you can do. You can't

900
00:45:29.719 --> 00:45:32.280
<v Speaker 21>sue the insurance company. They didn't rick into you. You

901
00:45:32.320 --> 00:45:34.840
<v Speaker 21>have to sue the individual, and then the insurance company

902
00:45:34.880 --> 00:45:37.599
<v Speaker 21>will defend them in most cases so long as they

903
00:45:37.599 --> 00:45:38.480
<v Speaker 21>know the suits.

904
00:45:38.639 --> 00:45:40.639
<v Speaker 2>You know, all right, listen, we got to take this

905
00:45:40.760 --> 00:45:42.840
<v Speaker 2>break hold on both you justin. I got one more

906
00:45:42.920 --> 00:45:45.440
<v Speaker 2>question then, you know what I was thinking, Tom, Do

907
00:45:45.480 --> 00:45:50.199
<v Speaker 2>you think Compass they sell progressive? Do you think Brian

908
00:45:50.239 --> 00:45:53.159
<v Speaker 2>could call over there and just actually get Compass to

909
00:45:53.239 --> 00:45:55.880
<v Speaker 2>stand up and at least offer her something?

910
00:45:56.000 --> 00:45:57.800
<v Speaker 11>You know, I don't know a progressive even. Let's let

911
00:45:57.920 --> 00:46:00.400
<v Speaker 11>let's find out if a Compass can call them. Let's

912
00:46:00.440 --> 00:46:03.599
<v Speaker 11>ask Brian what he has done in the past or

913
00:46:04.000 --> 00:46:07.599
<v Speaker 11>now by the way, it's true, well, we'll ask Compass

914
00:46:07.639 --> 00:46:11.599
<v Speaker 11>insurance this rather than justin. I think most insurance policies

915
00:46:12.239 --> 00:46:13.960
<v Speaker 11>disclaim it like if it was.

916
00:46:13.960 --> 00:46:15.119
<v Speaker 19>Her own insurance.

917
00:46:15.519 --> 00:46:18.159
<v Speaker 11>And this is what I'm thinking, because they both had

918
00:46:18.199 --> 00:46:22.519
<v Speaker 11>progressive in this case, I wonder if her policy now

919
00:46:22.679 --> 00:46:26.679
<v Speaker 11>because it Yeah, I don't think there are disclaimers in

920
00:46:26.760 --> 00:46:28.360
<v Speaker 11>a lot of policies that say you're not going to

921
00:46:28.360 --> 00:46:30.159
<v Speaker 11>come after us for diminished value.

922
00:46:30.679 --> 00:46:33.000
<v Speaker 2>By the way you're saying, that would carry even over

923
00:46:33.119 --> 00:46:34.280
<v Speaker 2>to I don't know.

924
00:46:34.880 --> 00:46:37.679
<v Speaker 11>That's a good question I want to ask. First of all,

925
00:46:37.679 --> 00:46:40.880
<v Speaker 11>I want to ask Brian. If insurance companies are still

926
00:46:41.159 --> 00:46:45.880
<v Speaker 11>by contract excluding diminished value on their own collision coverage,

927
00:46:46.559 --> 00:46:49.000
<v Speaker 11>that would be a good question, Paul, the waterman, I

928
00:46:49.039 --> 00:46:49.920
<v Speaker 11>want to ask about.

929
00:46:50.639 --> 00:46:53.440
<v Speaker 19>I was reading some articles ten things to do.

930
00:46:53.440 --> 00:46:59.880
<v Speaker 11>Away with poufas, PUFA or forever chemicals, PIFAs, whatever people

931
00:46:59.880 --> 00:47:03.920
<v Speaker 11>call them. There's way more, by the way, Paul, than

932
00:47:03.960 --> 00:47:05.639
<v Speaker 11>in the water system, way more.

933
00:47:05.880 --> 00:47:07.719
<v Speaker 2>I didn't realize you get them from clothing.

934
00:47:08.039 --> 00:47:14.159
<v Speaker 11>You can get it from from upholstery, your house, carpeting, food,

935
00:47:15.199 --> 00:47:16.880
<v Speaker 11>dental flaws exactly.

936
00:47:17.760 --> 00:47:21.480
<v Speaker 4>PFAZ is a global contaminant. It's in everything we have,

937
00:47:21.639 --> 00:47:22.760
<v Speaker 4>from water to food.

938
00:47:23.280 --> 00:47:26.320
<v Speaker 11>But that's the problem because they go to the landfills

939
00:47:26.679 --> 00:47:28.800
<v Speaker 11>and then that goes to the water supply.

940
00:47:28.880 --> 00:47:30.360
<v Speaker 19>That's why it's showing up in the water.

941
00:47:30.519 --> 00:47:34.480
<v Speaker 4>Absolutely, the ocean's habit, the Great Lakes habit, I mean

942
00:47:34.519 --> 00:47:38.519
<v Speaker 4>PIFAs and what I was mentioning earlier, they started with

943
00:47:38.599 --> 00:47:42.280
<v Speaker 4>only four known chemicals. It's up to fifteen thousand downs.

944
00:47:42.320 --> 00:47:44.440
<v Speaker 2>I hear we got to take a break.

945
00:47:44.519 --> 00:47:49.360
<v Speaker 11>But I heard that the government is cracking down a

946
00:47:49.360 --> 00:47:50.239
<v Speaker 11>local water system.

947
00:47:50.239 --> 00:47:51.199
<v Speaker 19>Here's the problem.

948
00:47:51.480 --> 00:47:53.760
<v Speaker 11>One expert says, it doesn't matter how much you crack

949
00:47:53.880 --> 00:47:58.000
<v Speaker 11>down the standards are impossible to attain with today's technology

950
00:47:58.039 --> 00:48:01.039
<v Speaker 11>because you're too small, all right, talk about that coming back,

951
00:48:05.880 --> 00:48:09.159
<v Speaker 11>Go with a sure thing Denver's best roofer Excel Roofing

952
00:48:09.280 --> 00:48:09.840
<v Speaker 11>dot com.

953
00:48:09.880 --> 00:48:10.440
<v Speaker 2>You don't pay a.

954
00:48:10.559 --> 00:48:15.280
<v Speaker 12>Cent until you're contenth.

955
00:48:15.280 --> 00:48:18.480
<v Speaker 11>Time for an insurance check up free no obligation comparison

956
00:48:18.599 --> 00:48:22.119
<v Speaker 11>call Compass Insurance paying too much your coverage at dozens

957
00:48:22.159 --> 00:48:24.920
<v Speaker 11>of insurance companies find out now three oh three seven

958
00:48:25.000 --> 00:48:27.800
<v Speaker 11>seven to one help. You'll think you're his only customer

959
00:48:27.840 --> 00:48:30.119
<v Speaker 11>when you choose Frank durand the real estate Man dot

960
00:48:30.119 --> 00:48:33.440
<v Speaker 11>com to list your home with Remax Alliance three oh

961
00:48:33.480 --> 00:48:35.639
<v Speaker 11>three nine two zero sixteen twenty two.

962
00:48:37.440 --> 00:48:38.639
<v Speaker 2>Hey eight eight eight.

963
00:48:38.519 --> 00:48:41.559
<v Speaker 11>Heating dot com by the way for checking out your

964
00:48:41.559 --> 00:48:44.880
<v Speaker 11>ac or your furnace, especially coming in fall here. They're good,

965
00:48:44.960 --> 00:48:47.840
<v Speaker 11>honest people you can trust. We know Garrett and the team.

966
00:48:47.880 --> 00:48:50.159
<v Speaker 11>You will love them. They also do plumbing and electrical

967
00:48:50.199 --> 00:48:53.000
<v Speaker 11>three o three seven seven zero two seven seven six

968
00:48:53.079 --> 00:48:57.480
<v Speaker 11>eight eight eight Heating dot Com. So Jeremy's on from Compass.

969
00:48:58.039 --> 00:49:03.159
<v Speaker 11>Hey Jeremy, diminished value man. We talk about it all

970
00:49:03.239 --> 00:49:06.199
<v Speaker 11>the time, and sure I want to know something if

971
00:49:06.199 --> 00:49:09.920
<v Speaker 11>it's my policy and somebody hits me, they don't have insurance,

972
00:49:10.039 --> 00:49:12.719
<v Speaker 11>or they take off, or I use my own collision

973
00:49:12.760 --> 00:49:17.960
<v Speaker 11>for any reason. Does my policy allow me to collect

974
00:49:18.400 --> 00:49:21.320
<v Speaker 11>on most policies, does it allow me to collect diminish

975
00:49:21.480 --> 00:49:23.039
<v Speaker 11>value from my own insurance?

976
00:49:24.039 --> 00:49:26.239
<v Speaker 9>No, typically it does not.

977
00:49:26.840 --> 00:49:31.519
<v Speaker 11>So typically when you buy insurance for yourself, you disclaim

978
00:49:32.400 --> 00:49:33.400
<v Speaker 11>diminished value.

979
00:49:34.760 --> 00:49:39.679
<v Speaker 6>Yeah, the policy is going to get correct. Short answer, correct?

980
00:49:40.119 --> 00:49:43.800
<v Speaker 2>Okay. Out of curiosity, Jeremy, is that a statute by

981
00:49:43.920 --> 00:49:47.760
<v Speaker 2>state or is that pretty much some states I thought

982
00:49:47.760 --> 00:49:50.440
<v Speaker 2>outlawed it, Jeremy, I was told.

983
00:49:51.280 --> 00:49:55.880
<v Speaker 6>I'm not sure if it's by state or not. Okay, Yeah,

984
00:49:56.039 --> 00:49:59.599
<v Speaker 6>I would expect if there is anything where there'd be

985
00:49:59.639 --> 00:50:03.920
<v Speaker 6>a you can buy to take care of that. But

986
00:50:04.039 --> 00:50:06.599
<v Speaker 6>on your own policy, you're typically not going to see that.

987
00:50:06.639 --> 00:50:10.199
<v Speaker 2>Well, well, Jessica got hit by somebody else. They paid

988
00:50:10.199 --> 00:50:12.559
<v Speaker 2>for the damage of the vehicle, got it fixed to

989
00:50:12.599 --> 00:50:15.159
<v Speaker 2>the tune of around thirty five hundred, maybe a little more.

990
00:50:16.000 --> 00:50:20.679
<v Speaker 2>The other person had progressive Jessica has progressive as well.

991
00:50:21.039 --> 00:50:24.960
<v Speaker 2>When she went to the insurance company, which happens to

992
00:50:25.000 --> 00:50:27.800
<v Speaker 2>be your own as well, they said, we are not

993
00:50:27.920 --> 00:50:30.480
<v Speaker 2>going to give you any kind of diminished value. Now,

994
00:50:30.559 --> 00:50:32.800
<v Speaker 2>I just want to clarify that she did not turn

995
00:50:32.840 --> 00:50:35.920
<v Speaker 2>it in to her own insurance. But both parties do

996
00:50:36.039 --> 00:50:38.400
<v Speaker 2>have Progressive. What would you do in a case like that?

997
00:50:38.679 --> 00:50:43.039
<v Speaker 2>They're just flat out saying we're not giving you anything, right.

998
00:50:43.039 --> 00:50:46.440
<v Speaker 6>So it's very different with if the other parties at

999
00:50:46.480 --> 00:50:50.239
<v Speaker 6>fault and you're using the other parties insurance. She absolutely

1000
00:50:50.960 --> 00:50:52.159
<v Speaker 6>can try and negotiate that.

1001
00:50:52.280 --> 00:50:53.079
<v Speaker 19>Of course you can't.

1002
00:50:53.679 --> 00:50:56.480
<v Speaker 2>And why did they ignore you? Though she's saying she is,

1003
00:50:56.519 --> 00:50:58.480
<v Speaker 2>how many times have you tried to get even a

1004
00:50:58.559 --> 00:51:00.639
<v Speaker 2>dollar for diminished value, Jessica.

1005
00:51:02.960 --> 00:51:07.079
<v Speaker 10>In February that it happened and I even submitted the

1006
00:51:07.199 --> 00:51:11.440
<v Speaker 10>abrasial and they ignore me. I have to escalate it

1007
00:51:11.519 --> 00:51:12.719
<v Speaker 10>a lot of the times.

1008
00:51:12.840 --> 00:51:16.679
<v Speaker 2>Well they're not going to be So what does she do, Jeremy, Besides,

1009
00:51:16.880 --> 00:51:20.159
<v Speaker 2>like Tom said, suing the other party? I mean, I

1010
00:51:20.239 --> 00:51:22.400
<v Speaker 2>thought Progressive was a decent company.

1011
00:51:23.920 --> 00:51:27.840
<v Speaker 6>Well the problem is, yeah, you'd have to sue them

1012
00:51:27.880 --> 00:51:30.199
<v Speaker 6>and establish that diminished value.

1013
00:51:30.400 --> 00:51:32.280
<v Speaker 2>Here's what I want to ask you, though, Jeremy.

1014
00:51:32.320 --> 00:51:36.639
<v Speaker 11>If if she has Progressive and the other party has Progressive,

1015
00:51:37.679 --> 00:51:41.360
<v Speaker 11>she has agreed on her policy not to go after

1016
00:51:41.440 --> 00:51:44.840
<v Speaker 11>diminished value. I have a strange feeling that might cover

1017
00:51:45.639 --> 00:51:49.280
<v Speaker 11>this situation where she can't go after progressive for diminished value,

1018
00:51:49.360 --> 00:51:52.880
<v Speaker 11>even though it's progressive from the other from the other party.

1019
00:51:53.000 --> 00:51:53.639
<v Speaker 2>I don't think so.

1020
00:51:54.320 --> 00:51:57.159
<v Speaker 6>I don't think so. Yeah, I don't think it matters

1021
00:51:57.239 --> 00:52:02.119
<v Speaker 6>that they're both No other party obligated to pay diminished value.

1022
00:52:02.440 --> 00:52:05.000
<v Speaker 2>They very well might, but it's not.

1023
00:52:05.800 --> 00:52:07.119
<v Speaker 6>It's not standard or not.

1024
00:52:07.239 --> 00:52:10.880
<v Speaker 11>By the way, Michigan does not outlaws a diminished value,

1025
00:52:11.199 --> 00:52:14.320
<v Speaker 11>so a policy has to have happened. No, No, you

1026
00:52:14.440 --> 00:52:15.679
<v Speaker 11>can't in Michigan.

1027
00:52:15.960 --> 00:52:19.039
<v Speaker 2>That's what I mean. You can't enforce diminish value in Michigan.

1028
00:52:19.239 --> 00:52:22.920
<v Speaker 2>Oh wow, right, so she if she lived in Michigan,

1029
00:52:23.000 --> 00:52:27.159
<v Speaker 2>forget about it. It doesn't allow compensation for diminished value.

1030
00:52:27.360 --> 00:52:28.039
<v Speaker 2>That's crazy.

1031
00:52:28.079 --> 00:52:30.440
<v Speaker 11>Other states may have joined, but right now Michigan is

1032
00:52:30.480 --> 00:52:33.000
<v Speaker 11>one of them for sure. I think that's because it's

1033
00:52:34.360 --> 00:52:36.320
<v Speaker 11>maybe a strong insurance lobby or something.

1034
00:52:36.400 --> 00:52:37.079
<v Speaker 2>Sad time.

1035
00:52:37.440 --> 00:52:41.599
<v Speaker 11>Anyway, thank you, Jeremy said Jessica. If I were you,

1036
00:52:42.119 --> 00:52:45.159
<v Speaker 11>I would take your Appraisaly'll show the loss and sue

1037
00:52:45.199 --> 00:52:47.360
<v Speaker 11>the other party. Now she's going to scream, say, wait

1038
00:52:47.400 --> 00:52:49.239
<v Speaker 11>a minute, my insurance page here. You're going to say, no,

1039
00:52:49.320 --> 00:52:52.559
<v Speaker 11>they didn't and unless you sign something saying this was

1040
00:52:52.599 --> 00:52:55.360
<v Speaker 11>full and final settlement. I would go after the other

1041
00:52:55.400 --> 00:52:58.519
<v Speaker 11>party in small claims court your diminished value, just suit

1042
00:52:58.599 --> 00:53:02.000
<v Speaker 11>for it, and then that'll force Progressive to talk to you,

1043
00:53:02.440 --> 00:53:05.199
<v Speaker 11>because she's gonna call Progressive and say you better take

1044
00:53:05.239 --> 00:53:05.639
<v Speaker 11>care of this.

1045
00:53:07.880 --> 00:53:16.519
<v Speaker 2>Seriously. What's going on, Edward? Yes, sir, what's happening?

1046
00:53:17.800 --> 00:53:22.960
<v Speaker 9>Okay? I you know, I had some hail damage on

1047
00:53:23.000 --> 00:53:28.639
<v Speaker 9>my truck and I live in Thornton and a guy

1048
00:53:29.199 --> 00:53:32.039
<v Speaker 9>was walking down the street and you know, an insurance guy,

1049
00:53:32.079 --> 00:53:35.159
<v Speaker 9>and he, you know, says we can do all this repair.

1050
00:53:35.639 --> 00:53:38.079
<v Speaker 19>An insurance guy. You mean a body guy.

1051
00:53:38.519 --> 00:53:39.280
<v Speaker 9>Yeah, body guy.

1052
00:53:39.559 --> 00:53:41.480
<v Speaker 2>He happened to be walking down the street.

1053
00:53:42.760 --> 00:53:48.000
<v Speaker 9>Well you know how they try to knock on everybody's.

1054
00:53:47.360 --> 00:53:49.840
<v Speaker 2>Door and yeah for your roof, but this was for

1055
00:53:49.880 --> 00:53:51.079
<v Speaker 2>your car or your roof.

1056
00:53:51.639 --> 00:53:54.599
<v Speaker 9>Yeah, he noticed hail damage on my on my truck.

1057
00:53:54.920 --> 00:53:55.400
<v Speaker 19>Okay.

1058
00:53:57.760 --> 00:54:01.800
<v Speaker 9>So I talked to him, and you know, he said

1059
00:54:01.840 --> 00:54:02.920
<v Speaker 9>it would be about a week.

1060
00:54:02.760 --> 00:54:03.320
<v Speaker 2>And a half.

1061
00:54:03.760 --> 00:54:05.599
<v Speaker 19>So wait, did you pay him anything?

1062
00:54:06.800 --> 00:54:07.800
<v Speaker 9>Didn't pay him anything?

1063
00:54:07.800 --> 00:54:08.039
<v Speaker 2>Good?

1064
00:54:08.199 --> 00:54:13.920
<v Speaker 9>Okay, So I take it to the shop and I

1065
00:54:13.960 --> 00:54:16.199
<v Speaker 9>go out of town for a week and I come back.

1066
00:54:17.519 --> 00:54:20.280
<v Speaker 2>Well I wait, wait, you take it to this guy's shop.

1067
00:54:21.559 --> 00:54:24.440
<v Speaker 11>Yeah, Okay, so this guy was walking around but he

1068
00:54:24.519 --> 00:54:26.920
<v Speaker 11>wasn't but he actually had a real shop.

1069
00:54:28.079 --> 00:54:29.199
<v Speaker 2>Yeah, okay.

1070
00:54:30.760 --> 00:54:34.159
<v Speaker 9>So then I take it to the shop and you know,

1071
00:54:34.159 --> 00:54:36.800
<v Speaker 9>they tell me a week and a half. So I

1072
00:54:36.840 --> 00:54:38.480
<v Speaker 9>actually go out of town for a week and I

1073
00:54:38.519 --> 00:54:42.239
<v Speaker 9>come back. I take it in on the seventh and

1074
00:54:42.320 --> 00:54:44.320
<v Speaker 9>on the thirteenth I called him, you know, what's going

1075
00:54:44.360 --> 00:54:46.400
<v Speaker 9>on with my truck? It's you know, almost been a week.

1076
00:54:46.440 --> 00:54:51.079
<v Speaker 9>And it's been a week and they tell me that,

1077
00:54:54.679 --> 00:54:57.159
<v Speaker 9>you know, they haven't started it yet or something like that.

1078
00:54:57.159 --> 00:54:58.599
<v Speaker 2>Where does it sit right now?

1079
00:55:00.360 --> 00:55:02.679
<v Speaker 9>Had Elite body shop, Elite Tails?

1080
00:55:02.920 --> 00:55:05.199
<v Speaker 11>Why didn't you cancel when you got back and they

1081
00:55:05.239 --> 00:55:05.920
<v Speaker 11>hadn't started?

1082
00:55:05.960 --> 00:55:06.920
<v Speaker 19>Why didn't you cancel?

1083
00:55:08.159 --> 00:55:10.440
<v Speaker 9>Well, I'm trying to cancel.

1084
00:55:10.519 --> 00:55:12.000
<v Speaker 19>How long has it been there since?

1085
00:55:12.039 --> 00:55:14.280
<v Speaker 9>When the seventh?

1086
00:55:16.159 --> 00:55:18.840
<v Speaker 19>Well that's not that long, No, it isn't.

1087
00:55:18.599 --> 00:55:19.760
<v Speaker 2>The seventh of August?

1088
00:55:21.440 --> 00:55:22.079
<v Speaker 9>Yeah.

1089
00:55:22.159 --> 00:55:23.000
<v Speaker 2>Well have they.

1090
00:55:22.880 --> 00:55:25.400
<v Speaker 11>Still not started or have they? Have they gotten parts?

1091
00:55:25.679 --> 00:55:27.920
<v Speaker 11>Like normally? And I just want to tell people, if

1092
00:55:27.920 --> 00:55:30.440
<v Speaker 11>you can drive your car, never drop your part. Never

1093
00:55:30.559 --> 00:55:33.280
<v Speaker 11>drop it off for repairs until the parts are ordered

1094
00:55:33.320 --> 00:55:33.760
<v Speaker 11>an end.

1095
00:55:35.199 --> 00:55:38.079
<v Speaker 2>Right now, did they take your car apart?

1096
00:55:39.119 --> 00:55:40.840
<v Speaker 9>No, they haven't done anything to it.

1097
00:55:41.800 --> 00:55:43.519
<v Speaker 19>Well, then why don't you just cancel?

1098
00:55:43.679 --> 00:55:46.880
<v Speaker 2>But it's all PDR, right, I mean there is no parts?

1099
00:55:46.960 --> 00:55:47.559
<v Speaker 2>Is that correct?

1100
00:55:47.559 --> 00:55:49.639
<v Speaker 19>I don't know. Is it paintless dent repair or what

1101
00:55:49.760 --> 00:55:50.039
<v Speaker 19>is it?

1102
00:55:51.320 --> 00:55:54.559
<v Speaker 2>I believe so like, do you know is it?

1103
00:55:54.719 --> 00:55:55.960
<v Speaker 19>Is it a PDR shop?

1104
00:55:58.159 --> 00:56:02.760
<v Speaker 2>What's the name of the shop, Elite, Elite, Elite, what

1105
00:56:03.119 --> 00:56:09.239
<v Speaker 2>Elite autobody? Elite hail systems, Elite hail systems. All right,

1106
00:56:09.280 --> 00:56:10.719
<v Speaker 2>hold on, we got to take a break. Let me

1107
00:56:10.760 --> 00:56:11.840
<v Speaker 2>dig into this hold type.

1108
00:56:11.920 --> 00:56:12.960
<v Speaker 19>Yeah, well we'll come back.

1109
00:56:13.000 --> 00:56:15.679
<v Speaker 2>Three oh three seven one three talk seven one three

1110
00:56:15.760 --> 00:56:16.400
<v Speaker 2>eight two five.

1111
00:56:16.400 --> 00:56:20.440
<v Speaker 11>Five Go with a sure thing Denver's best roofer Excel

1112
00:56:20.559 --> 00:56:21.599
<v Speaker 11>Roofing dot com.

1113
00:56:21.639 --> 00:56:23.639
<v Speaker 12>You don't pay a cent until you're content.

1114
00:56:27.000 --> 00:56:30.199
<v Speaker 11>Time for an insurance check up free no obligation comparison

1115
00:56:30.320 --> 00:56:33.880
<v Speaker 11>call Compass Insurance paying too much your coverage at dozens

1116
00:56:33.920 --> 00:56:36.639
<v Speaker 11>of insurance companies find out now three oh three seven

1117
00:56:36.639 --> 00:56:39.000
<v Speaker 11>to seven to one help. You'll think you're his only

1118
00:56:39.079 --> 00:56:41.559
<v Speaker 11>customer when you choose Frank durand the real estate Man

1119
00:56:41.599 --> 00:56:45.000
<v Speaker 11>dot com to list your home with Remax Alliance three

1120
00:56:45.079 --> 00:56:51.920
<v Speaker 11>oh three nine two zero sixteen twenty two. Hi Tom

1121
00:56:51.960 --> 00:56:54.800
<v Speaker 11>Martino here, three oh three seven to one three talk

1122
00:56:54.840 --> 00:56:58.639
<v Speaker 11>renew Home Innovations. Beautiful showers by the way that you

1123
00:56:58.679 --> 00:57:01.960
<v Speaker 11>can walk in without a thresholds. They take out that

1124
00:57:02.039 --> 00:57:05.960
<v Speaker 11>old ugly tub and shower combination put in a beautiful

1125
00:57:05.960 --> 00:57:08.639
<v Speaker 11>rectangle shower. These are all the rage now, but this

1126
00:57:08.719 --> 00:57:11.400
<v Speaker 11>company does it the right way. Stone walls, no maintenance,

1127
00:57:11.480 --> 00:57:16.519
<v Speaker 11>glass panels, no doors needed, no thresholds, perimeter drains, grab bars.

1128
00:57:16.159 --> 00:57:18.519
<v Speaker 2>Soap dishes and listen to this through two or three days.

1129
00:57:18.519 --> 00:57:19.199
<v Speaker 2>They're done.

1130
00:57:19.440 --> 00:57:22.440
<v Speaker 11>You get to pay over seventy two months or no,

1131
00:57:22.480 --> 00:57:24.440
<v Speaker 11>you have seventy two months to pay. Three or three

1132
00:57:24.559 --> 00:57:26.519
<v Speaker 11>nine are a four to two thousand. Three oh three

1133
00:57:26.639 --> 00:57:28.920
<v Speaker 11>nine are a four to two thousand renew Home Innovations

1134
00:57:28.960 --> 00:57:29.480
<v Speaker 11>dot com.

1135
00:57:29.679 --> 00:57:31.639
<v Speaker 19>So we're making a call.

1136
00:57:31.480 --> 00:57:36.400
<v Speaker 11>On that paintless dent repair and do you think Mark

1137
00:57:36.480 --> 00:57:38.280
<v Speaker 11>there would be what what do you think? Do you

1138
00:57:38.320 --> 00:57:41.199
<v Speaker 11>think there'd be diminished value? I'm just curious. I know

1139
00:57:41.199 --> 00:57:44.440
<v Speaker 11>you're not going to collect on it, but on PDR. Yeah,

1140
00:57:44.480 --> 00:57:47.199
<v Speaker 11>what do you I think anything turned into your insurance

1141
00:57:47.280 --> 00:57:49.360
<v Speaker 11>you're going to have a diminished value because it'll show

1142
00:57:49.400 --> 00:57:50.199
<v Speaker 11>up on Carfax.

1143
00:57:51.000 --> 00:57:52.599
<v Speaker 2>Yeah. So absolutely, can.

1144
00:57:52.480 --> 00:57:54.960
<v Speaker 11>You ask them not to report to carfak There's no

1145
00:57:55.039 --> 00:57:57.119
<v Speaker 11>law that says they have to now, of course not.

1146
00:57:57.280 --> 00:58:00.559
<v Speaker 2>It's usually not the autobody shop reporting, though, who is

1147
00:58:00.599 --> 00:58:04.119
<v Speaker 2>it the insurance company? Are you sure? Positive? Are you sure?

1148
00:58:04.159 --> 00:58:07.599
<v Speaker 2>Auto body? Autoboty companies don't want to They don't want

1149
00:58:07.599 --> 00:58:10.239
<v Speaker 2>to report it. They don't know, but they get paid

1150
00:58:10.239 --> 00:58:15.039
<v Speaker 2>by the insurance company who reports it. Absolutely sure, you'd

1151
00:58:15.079 --> 00:58:17.559
<v Speaker 2>be if you were an autobody shop. Why would you

1152
00:58:17.599 --> 00:58:18.599
<v Speaker 2>it wouldn't. I don't know.

1153
00:58:18.760 --> 00:58:21.400
<v Speaker 11>Actually I never thought of where they get their info.

1154
00:58:21.519 --> 00:58:23.679
<v Speaker 11>But you're saying, why does insurance care?

1155
00:58:24.559 --> 00:58:26.639
<v Speaker 2>Well, I don't know. I'm just curious.

1156
00:58:26.920 --> 00:58:30.280
<v Speaker 11>Why do so many people cooperate with Carfax?

1157
00:58:30.400 --> 00:58:32.920
<v Speaker 2>Well, the insurance companies do, for sure, and I think

1158
00:58:32.960 --> 00:58:35.480
<v Speaker 2>they're all in cahout so they know the claims. I mean,

1159
00:58:35.519 --> 00:58:38.840
<v Speaker 2>they report the claims. It doesn't matter. A clue report

1160
00:58:39.199 --> 00:58:41.400
<v Speaker 2>is going to show anything you've done on your house,

1161
00:58:41.440 --> 00:58:43.039
<v Speaker 2>doesn't matter what insurance company.

1162
00:58:43.280 --> 00:58:46.639
<v Speaker 11>Okay, So Paul the waterman has a special thirty one

1163
00:58:46.679 --> 00:58:49.239
<v Speaker 11>hundred bucks thirty one ninety five or something. Now this

1164
00:58:49.280 --> 00:58:51.480
<v Speaker 11>is incredible. Oh, Mark might be pis because he just

1165
00:58:51.519 --> 00:58:54.639
<v Speaker 11>got his I want to refund though, No, No, so

1166
00:58:54.880 --> 00:58:58.239
<v Speaker 11>Mark's got that softening system. I have your drink reverse

1167
00:58:58.320 --> 00:59:00.559
<v Speaker 11>osmosis to leave has the matrix?

1168
00:59:00.840 --> 00:59:04.199
<v Speaker 2>Now is the matrix the full Monty? It's the full Monty.

1169
00:59:04.480 --> 00:59:05.840
<v Speaker 2>It's a big daddy. What to do.

1170
00:59:06.320 --> 00:59:10.679
<v Speaker 4>So it's a multimedia system that has activated carbon and

1171
00:59:10.760 --> 00:59:12.320
<v Speaker 4>chamber one drinking water.

1172
00:59:12.400 --> 00:59:14.800
<v Speaker 2>Yes, right, that attacks the PIFAs.

1173
00:59:14.719 --> 00:59:17.320
<v Speaker 11>You get rid all those you get rid of all

1174
00:59:17.320 --> 00:59:20.440
<v Speaker 11>those chemicals, right, and then it also softens the water.

1175
00:59:20.800 --> 00:59:22.559
<v Speaker 2>Okay, so you have everything right.

1176
00:59:23.719 --> 00:59:26.159
<v Speaker 4>So what we're doing is that for thirty one ninety

1177
00:59:26.159 --> 00:59:29.519
<v Speaker 4>five you get our base water softener, which is three

1178
00:59:29.599 --> 00:59:31.800
<v Speaker 4>quarters of a cubic foot, and then we also do

1179
00:59:31.920 --> 00:59:35.880
<v Speaker 4>a reverse osmosis for how much thirty one ninety five?

1180
00:59:36.039 --> 00:59:38.960
<v Speaker 2>Wait a minute, that's drinking water and softening. Yeah, it's

1181
00:59:38.960 --> 00:59:41.880
<v Speaker 2>a sale going on right now. Holy crap, Wait a minute.

1182
00:59:42.239 --> 00:59:46.239
<v Speaker 2>The other one's fourteen hundred on its own, correct, So

1183
00:59:46.599 --> 00:59:48.039
<v Speaker 2>I thought that was just a softening.

1184
00:59:48.079 --> 00:59:49.559
<v Speaker 19>You're you're getting both.

1185
00:59:49.400 --> 00:59:50.599
<v Speaker 2>For thirty one ninety five.

1186
00:59:51.480 --> 00:59:54.239
<v Speaker 19>Holy crap. That's no seriously that happen.

1187
00:59:54.280 --> 00:59:56.480
<v Speaker 4>What our competition is doing right now, especially the guys

1188
00:59:56.519 --> 00:59:59.000
<v Speaker 4>that less than as wonderful.

1189
00:59:59.199 --> 01:00:01.559
<v Speaker 2>How do you even know? This might sound silly, but

1190
01:00:01.639 --> 01:00:03.679
<v Speaker 2>how do you even know if you need a softener?

1191
01:00:04.599 --> 01:00:06.519
<v Speaker 4>We do the hardness tests, if you've got the calcium

1192
01:00:06.559 --> 01:00:08.480
<v Speaker 4>build up on your faucets and fixture, just.

1193
01:00:08.440 --> 01:00:11.119
<v Speaker 2>Said everybody, Paul, honest to guy. Do you ever go

1194
01:00:11.199 --> 01:00:14.079
<v Speaker 2>out somewhere and say you already have soft water?

1195
01:00:14.159 --> 01:00:14.480
<v Speaker 9>Yeah?

1196
01:00:14.559 --> 01:00:17.480
<v Speaker 4>There are parts of Colorado there are naturally soft water.

1197
01:00:17.519 --> 01:00:20.599
<v Speaker 11>Absolutely, Yeah, there are places. There are places you won't

1198
01:00:20.599 --> 01:00:21.239
<v Speaker 11>even advertise.

1199
01:00:21.320 --> 01:00:25.440
<v Speaker 4>Yeah, Louisville is naturally soft water, you know. Now, there's

1200
01:00:25.440 --> 01:00:27.280
<v Speaker 4>folks down in the springs believe it or not that

1201
01:00:27.320 --> 01:00:29.480
<v Speaker 4>I have naturally soft water, but they have another problems

1202
01:00:29.480 --> 01:00:33.280
<v Speaker 4>called silica, and that that basically requires a separate unit.

1203
01:00:33.360 --> 01:00:36.239
<v Speaker 4>But silica acts like hard water, and it's kind of silly.

1204
01:00:36.400 --> 01:00:38.519
<v Speaker 4>You could have You could have naturally soft water, but

1205
01:00:38.559 --> 01:00:41.400
<v Speaker 4>you have heart. It looks like hardwater build up in silica. No, no,

1206
01:00:41.639 --> 01:00:43.440
<v Speaker 4>Mark doesn't just doesn't know this yet.

1207
01:00:43.480 --> 01:00:48.679
<v Speaker 11>But with his system, and I'm serious, you can you

1208
01:00:48.719 --> 01:00:51.119
<v Speaker 11>can take You can.

1209
01:00:50.960 --> 01:00:54.119
<v Speaker 2>Take clothes almost without detergent. I swear to God.

1210
01:00:54.159 --> 01:00:58.079
<v Speaker 11>Mark as an experiment, you ought to try it without

1211
01:00:58.320 --> 01:00:59.119
<v Speaker 11>not that detergent?

1212
01:00:59.159 --> 01:00:59.840
<v Speaker 19>Is that expensive?

1213
01:01:00.119 --> 01:01:02.519
<v Speaker 2>Mark, do me a favorite super glue your fingers? Yeah?

1214
01:01:02.519 --> 01:01:06.480
<v Speaker 2>I know, we did it. Yeah, okay, the glass of

1215
01:01:06.519 --> 01:01:08.280
<v Speaker 2>your waters, all the.

1216
01:01:08.239 --> 01:01:12.239
<v Speaker 11>Super gloes immediately, like fift ten seconds at two super glue.

1217
01:01:12.960 --> 01:01:16.239
<v Speaker 2>It's okay. I don't know if I like that because

1218
01:01:16.280 --> 01:01:22.920
<v Speaker 2>you're telling me it's not water can melt super it's.

1219
01:01:20.119 --> 01:01:25.719
<v Speaker 11>Not because we're doing it chemically, not not corrosively empty water.

1220
01:01:26.119 --> 01:01:29.559
<v Speaker 4>Yes, it is aggressive. Your body loves aggressive water because

1221
01:01:29.559 --> 01:01:30.480
<v Speaker 4>that's what your stomach asses.

1222
01:01:30.519 --> 01:01:33.239
<v Speaker 11>The mark when it's it's the molecules, there's nothing in them.

1223
01:01:33.280 --> 01:01:37.360
<v Speaker 11>It absorbs everything, it washes away everything. It's I'm telling you, like,

1224
01:01:37.880 --> 01:01:41.639
<v Speaker 11>do you remember years ago they were somebody had.

1225
01:01:41.519 --> 01:01:42.440
<v Speaker 19>This laundry ball.

1226
01:01:42.480 --> 01:01:45.559
<v Speaker 2>They were Yeah, it was a scam. They were marketing.

1227
01:01:46.079 --> 01:01:47.679
<v Speaker 2>It was a multi level marketing thing.

1228
01:01:47.679 --> 01:01:49.039
<v Speaker 19>Right, the laundry ball.

1229
01:01:49.199 --> 01:01:54.440
<v Speaker 11>Yeah, wash your clothes without soap and water. Yeah, well yeah,

1230
01:01:54.480 --> 01:01:57.920
<v Speaker 11>if you have anything at all you can put in

1231
01:01:57.960 --> 01:02:00.239
<v Speaker 11>the wash to agitate it. I was thinking in a

1232
01:02:00.239 --> 01:02:03.199
<v Speaker 11>tennis ball, but that's probably not heavy enough. I don't

1233
01:02:03.199 --> 01:02:05.920
<v Speaker 11>know something that wouldn't deteriorate in the wash that you

1234
01:02:05.960 --> 01:02:07.119
<v Speaker 11>could put in with your clothes.

1235
01:02:07.199 --> 01:02:07.440
<v Speaker 2>Mark.

1236
01:02:07.760 --> 01:02:10.239
<v Speaker 11>I'll bet you that if you did it as an

1237
01:02:10.280 --> 01:02:14.320
<v Speaker 11>experiment with your soft water, soft water cleans so well,

1238
01:02:14.880 --> 01:02:17.679
<v Speaker 11>that you would not need detergent in your Now, I'm

1239
01:02:17.719 --> 01:02:21.679
<v Speaker 11>not saying detergent does more than just clean. So I'm

1240
01:02:21.679 --> 01:02:25.079
<v Speaker 11>not saying you shouldn't use detergent ever, because it deodorizes

1241
01:02:25.119 --> 01:02:27.360
<v Speaker 11>a bit and does things like that, and and so

1242
01:02:27.440 --> 01:02:28.760
<v Speaker 11>does soft water to an extent.

1243
01:02:29.039 --> 01:02:30.119
<v Speaker 2>But like zero.

1244
01:02:29.960 --> 01:02:34.079
<v Speaker 11>Res h when they do carpets, they're using essentially your water.

1245
01:02:34.159 --> 01:02:35.719
<v Speaker 2>That's what they call the empowered water.

1246
01:02:35.840 --> 01:02:39.559
<v Speaker 11>Yeah, or but but they they they they do a

1247
01:02:39.599 --> 01:02:43.360
<v Speaker 11>little more with the alkaline alkaline base or something or

1248
01:02:43.400 --> 01:02:45.559
<v Speaker 11>alkaline's I guess.

1249
01:02:46.159 --> 01:02:49.039
<v Speaker 4>It's it's our water is acidic water, which they call

1250
01:02:49.079 --> 01:02:51.119
<v Speaker 4>it energized water. And what it does is that it

1251
01:02:51.280 --> 01:02:53.039
<v Speaker 4>dissolves stains.

1252
01:02:54.000 --> 01:02:57.440
<v Speaker 2>Man. It it's incredible. We're going to stay on time.

1253
01:02:57.480 --> 01:02:59.320
<v Speaker 2>Hold on everybody. Yeah, we had a lot of cook

1254
01:02:59.320 --> 01:03:01.320
<v Speaker 2>and three oh three seven, one, three, eight, two five

1255
01:03:01.400 --> 01:03:03.719
<v Speaker 2>five we got some lines open. You've been ripped off,

1256
01:03:03.760 --> 01:03:07.119
<v Speaker 2>taken advantage of. You just want to report some scumbag.

1257
01:03:07.400 --> 01:03:15.239
<v Speaker 2>That's what we're here for. Three oh three Martino, Go

1258
01:03:15.360 --> 01:03:19.079
<v Speaker 2>with a sure thing Denver's Best roofer Excel roofing dot com.

1259
01:03:19.119 --> 01:03:24.880
<v Speaker 11>You don't pay a cent until you're content. Time for

1260
01:03:24.880 --> 01:03:28.079
<v Speaker 11>an insurance check up free, no obligation. In comparison, call

1261
01:03:28.199 --> 01:03:31.519
<v Speaker 11>compass insurance paying too much your coverage at dozens of

1262
01:03:31.519 --> 01:03:34.480
<v Speaker 11>insurance companies. Find out now three oh three seven seven

1263
01:03:34.480 --> 01:03:37.280
<v Speaker 11>to one help. You'll think you're his only customer when

1264
01:03:37.280 --> 01:03:39.760
<v Speaker 11>you choose Frank durand the real estate man dot com

1265
01:03:39.800 --> 01:03:42.920
<v Speaker 11>to list your home with Remax Alliance three oh three

1266
01:03:43.000 --> 01:03:46.840
<v Speaker 11>nine two zero sixteen twenty two.

1267
01:03:49.239 --> 01:03:51.480
<v Speaker 2>All right, three oh three seven one three A two

1268
01:03:51.559 --> 01:03:55.079
<v Speaker 2>five five. Look, we've got a few lines open. You've

1269
01:03:55.079 --> 01:03:57.800
<v Speaker 2>been ripped off, taken advantage of honest to goodness. We

1270
01:03:57.840 --> 01:04:00.760
<v Speaker 2>want to help to the tune of over rendred million

1271
01:04:00.800 --> 01:04:05.679
<v Speaker 2>dollars cash merchandise exchanges. And Ben has a problem. Now, Ben,

1272
01:04:05.760 --> 01:04:07.639
<v Speaker 2>I have never heard of this time. Have you ever

1273
01:04:07.679 --> 01:04:09.559
<v Speaker 2>heard of one switch? Rent a card?

1274
01:04:10.599 --> 01:04:12.039
<v Speaker 19>Why is it called one switch?

1275
01:04:12.239 --> 01:04:14.519
<v Speaker 2>That seems like an odde? They called one switch?

1276
01:04:16.800 --> 01:04:17.199
<v Speaker 19>Do you know?

1277
01:04:17.480 --> 01:04:19.840
<v Speaker 2>I mean, that's why it's a weird name. I just

1278
01:04:19.880 --> 01:04:23.039
<v Speaker 2>never heard of it. Where'd you rent the car? And

1279
01:04:23.039 --> 01:04:25.360
<v Speaker 2>what's going on? So?

1280
01:04:25.480 --> 01:04:28.719
<v Speaker 22>I rented it in Miami, Florida. I went through Priceline.

1281
01:04:30.039 --> 01:04:33.360
<v Speaker 22>I rented in June, second, returned it on June Sava

1282
01:04:34.159 --> 01:04:37.960
<v Speaker 22>and then on July twenty six, I noticed five hundred

1283
01:04:38.000 --> 01:04:38.960
<v Speaker 22>dollars came out of.

1284
01:04:38.920 --> 01:04:39.960
<v Speaker 3>My credit card.

1285
01:04:40.280 --> 01:04:41.960
<v Speaker 2>So I called him and a man.

1286
01:04:42.480 --> 01:04:44.599
<v Speaker 11>This is happening all over. Did they say it was

1287
01:04:44.679 --> 01:04:45.519
<v Speaker 11>due to damage?

1288
01:04:46.920 --> 01:04:49.719
<v Speaker 2>Its due to damage, Mark, This is happening all over.

1289
01:04:49.800 --> 01:04:52.119
<v Speaker 11>This is not new now, remember we heard about it

1290
01:04:52.159 --> 01:04:55.760
<v Speaker 11>with sixth Is that the name of that company it was.

1291
01:04:55.920 --> 01:04:59.960
<v Speaker 11>It's happening all over, don't It's like a new trend.

1292
01:05:00.320 --> 01:05:03.039
<v Speaker 2>It always seems like it sees off brands we've never

1293
01:05:03.079 --> 01:05:03.400
<v Speaker 2>heard of.

1294
01:05:03.599 --> 01:05:06.519
<v Speaker 11>Yeah, but but I can't believe how many complaints I've

1295
01:05:06.559 --> 01:05:08.199
<v Speaker 11>heard or I've had on the show.

1296
01:05:08.320 --> 01:05:09.239
<v Speaker 2>Did they send me a.

1297
01:05:09.199 --> 01:05:13.159
<v Speaker 22>Picture, Ben, Yeah, they did send me a picture, but

1298
01:05:13.199 --> 01:05:16.320
<v Speaker 22>they didn't send it with the time time hard gate

1299
01:05:16.440 --> 01:05:18.119
<v Speaker 22>stamp on their phone or.

1300
01:05:18.159 --> 01:05:21.159
<v Speaker 11>You know now now when they showed you a picture, though,

1301
01:05:21.199 --> 01:05:24.400
<v Speaker 11>is it really really really minor like little road flex?

1302
01:05:26.199 --> 01:05:29.840
<v Speaker 22>Yes, right at the bottom of a minivan, right at

1303
01:05:29.920 --> 01:05:30.400
<v Speaker 22>the like.

1304
01:05:30.719 --> 01:05:33.039
<v Speaker 19>Like in other words, what would be normal road rash?

1305
01:05:33.079 --> 01:05:37.480
<v Speaker 2>Almost. Yeah, that's just like the other one, just like it,

1306
01:05:37.679 --> 01:05:38.239
<v Speaker 2>just like it.

1307
01:05:38.599 --> 01:05:41.440
<v Speaker 11>You they but did you walk around this before you

1308
01:05:41.519 --> 01:05:42.039
<v Speaker 11>rented it?

1309
01:05:43.920 --> 01:05:46.360
<v Speaker 22>I walked around it before I rented it, and we

1310
01:05:46.400 --> 01:05:49.599
<v Speaker 22>walked around it when we returned it. But you know,

1311
01:05:49.760 --> 01:05:52.880
<v Speaker 22>no customer service would come out and verify.

1312
01:05:53.039 --> 01:05:55.480
<v Speaker 2>They just throwing crap at the walls. I would stick.

1313
01:05:55.639 --> 01:05:57.639
<v Speaker 11>I just want to tell you that the way to

1314
01:05:57.679 --> 01:06:01.039
<v Speaker 11>get around it, there is way to get around Well,

1315
01:06:01.039 --> 01:06:02.400
<v Speaker 11>they already dinged his credit card.

1316
01:06:02.480 --> 01:06:03.719
<v Speaker 2>I mean he can fight that.

1317
01:06:04.079 --> 01:06:07.000
<v Speaker 19>Well, there's a way to get around it. With Capital one.

1318
01:06:07.079 --> 01:06:09.480
<v Speaker 11>Of you use a virtual credit card, you can turn

1319
01:06:09.599 --> 01:06:13.400
<v Speaker 11>it off. It's a day after your return the car.

1320
01:06:13.639 --> 01:06:16.480
<v Speaker 2>If you use the Capitol one smart card, date cover it?

1321
01:06:17.679 --> 01:06:20.360
<v Speaker 19>Yes, So what about your credit card? Did will they

1322
01:06:20.400 --> 01:06:20.840
<v Speaker 19>cover it?

1323
01:06:21.039 --> 01:06:26.440
<v Speaker 22>I used well, I used Discover? Uh so I did

1324
01:06:26.480 --> 01:06:29.960
<v Speaker 22>do a dispute. The dispute went on for a little while,

1325
01:06:30.119 --> 01:06:33.800
<v Speaker 22>and I guess with the picture that they sent my

1326
01:06:33.960 --> 01:06:34.760
<v Speaker 22>credity ben.

1327
01:06:34.599 --> 01:06:36.320
<v Speaker 2>Ben hold on. Let me put you on hold. Do

1328
01:06:36.400 --> 01:06:39.920
<v Speaker 2>me a favor, send us over that picture and hang on.

1329
01:06:40.039 --> 01:06:42.559
<v Speaker 2>Three oh three seven one three eight two five five.

1330
01:06:42.760 --> 01:06:44.880
<v Speaker 2>We got two hours to go. You've been ripped off.

1331
01:06:44.920 --> 01:06:47.920
<v Speaker 2>Taking advantage of call now three oh three.

1332
01:06:48.239 --> 01:06:51.480
<v Speaker 11>Go with a sure thing Denver's best roofer Excel roofing

1333
01:06:51.599 --> 01:06:54.199
<v Speaker 11>dot com. You don't pay a cent until you're content.

1334
01:06:57.599 --> 01:07:00.800
<v Speaker 11>Time for an insurance check up free, no obligation. In comparison,

1335
01:07:00.920 --> 01:07:04.480
<v Speaker 11>call compass insurance paying too much your coverage at dozens

1336
01:07:04.480 --> 01:07:07.239
<v Speaker 11>of insurance companies find out now three all three seven

1337
01:07:07.320 --> 01:07:10.119
<v Speaker 11>seven to one help. You'll think you're his only customer

1338
01:07:10.159 --> 01:07:12.440
<v Speaker 11>when you choose Frank durand the real estate man dot

1339
01:07:12.440 --> 01:07:15.760
<v Speaker 11>com to list your home with Remax Alliance three all

1340
01:07:15.800 --> 01:07:17.760
<v Speaker 11>three nine two zero sixteen twenty two.

1341
01:07:23.320 --> 01:07:23.880
<v Speaker 22>Ripped of.

1342
01:07:25.599 --> 01:07:31.960
<v Speaker 1>News, need advice? Who you don't have? Come run inxious

1343
01:07:32.000 --> 01:07:35.880
<v Speaker 1>stas as we can. Shooter's gonna help.

1344
01:07:36.159 --> 01:07:43.000
<v Speaker 2>Come man, this is the Troubleshooter Show. Now Tom Martinez, Hey.

1345
01:07:43.199 --> 01:07:45.119
<v Speaker 19>What's happening? Tom Martine?

1346
01:07:45.159 --> 01:07:47.159
<v Speaker 11>Your three oh three seven one three talk seven one

1347
01:07:47.159 --> 01:07:50.000
<v Speaker 11>three eight two five five. We also have Major Mark

1348
01:07:50.119 --> 01:07:54.159
<v Speaker 11>Major with us. We have Dragging at the controls Kachina

1349
01:07:54.199 --> 01:07:57.599
<v Speaker 11>Glory taking your calls, Deputy dot Deputy Boer.

1350
01:07:57.719 --> 01:07:59.119
<v Speaker 2>We're loaded for bear.

1351
01:07:59.679 --> 01:08:02.679
<v Speaker 11>This hour brought to you by one Clear Choice Garage Doors.

1352
01:08:03.039 --> 01:08:05.760
<v Speaker 11>You want a garage door serviced, or you want a

1353
01:08:05.800 --> 01:08:09.239
<v Speaker 11>brand new garage door, or you want an opener. You

1354
01:08:09.320 --> 01:08:12.239
<v Speaker 11>don't do better than one Clear Choice Stores. I have

1355
01:08:12.400 --> 01:08:15.360
<v Speaker 11>known them god for so many years now seven to

1356
01:08:15.519 --> 01:08:20.079
<v Speaker 11>zero three seven zero thirty nine eighty seven twenty four

1357
01:08:20.119 --> 01:08:21.239
<v Speaker 11>to seven service.

1358
01:08:20.920 --> 01:08:21.479
<v Speaker 19>Believe it or not.

1359
01:08:21.560 --> 01:08:23.079
<v Speaker 11>If you have an emergency of any kind of can't

1360
01:08:23.079 --> 01:08:24.920
<v Speaker 11>get the door closed right and you don't want to

1361
01:08:24.920 --> 01:08:27.880
<v Speaker 11>get robbed one clear Choice stores dot com all of

1362
01:08:27.960 --> 01:08:29.680
<v Speaker 11>their prices on the website.

1363
01:08:30.079 --> 01:08:33.720
<v Speaker 19>Now, let's talk Mark. Who are we going to right now?

1364
01:08:33.880 --> 01:08:36.079
<v Speaker 2>Oh, let's suh up with this poor car guy. He

1365
01:08:36.159 --> 01:08:39.439
<v Speaker 2>rents a car from Switch rent a car And just

1366
01:08:39.520 --> 01:08:42.399
<v Speaker 2>like the other calls we've had, did you look at it? Well,

1367
01:08:42.640 --> 01:08:45.000
<v Speaker 2>I didn't look at the picture yet. I haven't received

1368
01:08:45.039 --> 01:08:47.359
<v Speaker 2>it yet. Hopefully we get in a second. But the

1369
01:08:47.399 --> 01:08:50.199
<v Speaker 2>bottom line is this, he drops the car off, everything's

1370
01:08:50.199 --> 01:08:53.399
<v Speaker 2>good and then what was it? Ben? How much longer?

1371
01:08:53.439 --> 01:08:57.800
<v Speaker 2>And you got hit with a five hundred dollars bill? Yeah?

1372
01:08:57.960 --> 01:09:00.920
<v Speaker 22>Like a month and a half later. Twenty six is

1373
01:09:00.920 --> 01:09:02.880
<v Speaker 22>when they took it out. We turned the car on

1374
01:09:03.000 --> 01:09:03.760
<v Speaker 22>June's savn.

1375
01:09:03.960 --> 01:09:05.640
<v Speaker 2>When's the last time you rented a car?

1376
01:09:06.840 --> 01:09:07.680
<v Speaker 19>I don't remember.

1377
01:09:07.800 --> 01:09:09.920
<v Speaker 2>Well, I ran them all the time, and I'll tell

1378
01:09:09.960 --> 01:09:12.680
<v Speaker 2>you they do not look at them anymore. When you

1379
01:09:12.760 --> 01:09:15.960
<v Speaker 2>drop them back up off the airport, you pull up,

1380
01:09:16.039 --> 01:09:18.600
<v Speaker 2>you leave. I mean, who's this saying? No?

1381
01:09:18.479 --> 01:09:20.199
<v Speaker 19>No, You're right, they don't. They don't.

1382
01:09:20.239 --> 01:09:23.560
<v Speaker 11>They look at the odometer and the gas gage. Sometimes

1383
01:09:23.720 --> 01:09:28.319
<v Speaker 11>here's the other thing I experimented. One time we went

1384
01:09:28.359 --> 01:09:30.359
<v Speaker 11>to Miami, man, just like you did. We went to

1385
01:09:30.439 --> 01:09:32.960
<v Speaker 11>Miami and we did nothing but butt lift.

1386
01:09:33.119 --> 01:09:33.479
<v Speaker 2>Yeah.

1387
01:09:33.600 --> 01:09:37.680
<v Speaker 11>I decided let's try it one time and compared the bills,

1388
01:09:37.720 --> 01:09:40.159
<v Speaker 11>and we saved a ton of money doing a lift

1389
01:09:40.239 --> 01:09:42.119
<v Speaker 11>and not doing rental.

1390
01:09:42.199 --> 01:09:44.479
<v Speaker 2>We do that in a lot of places like Las Vegas.

1391
01:09:44.520 --> 01:09:46.800
<v Speaker 2>I'll never rent a car. But if we're going somewhere

1392
01:09:46.840 --> 01:09:49.399
<v Speaker 2>like New Orleans and we're gonna be going, there's the

1393
01:09:49.520 --> 01:09:51.680
<v Speaker 2>damage on the carst oh, let me see it. In fact,

1394
01:09:51.720 --> 01:09:53.960
<v Speaker 2>we'll put this up on our hold on.

1395
01:09:54.279 --> 01:09:55.680
<v Speaker 19>Where is the damn picture?

1396
01:09:55.680 --> 01:09:55.880
<v Speaker 3>Though?

1397
01:09:55.960 --> 01:09:56.119
<v Speaker 13>Oh?

1398
01:09:56.159 --> 01:09:56.560
<v Speaker 2>There it is.

1399
01:09:56.640 --> 01:09:58.079
<v Speaker 19>Wait, where's the picture?

1400
01:09:58.159 --> 01:10:02.359
<v Speaker 2>The video? The video? It's a video so they sent

1401
01:10:02.439 --> 01:10:05.079
<v Speaker 2>you a video? Yeah, yeah, I'm looking at a video here?

1402
01:10:05.439 --> 01:10:07.119
<v Speaker 2>And which car would yours be? Like?

1403
01:10:07.119 --> 01:10:08.039
<v Speaker 19>What where is it?

1404
01:10:08.119 --> 01:10:08.720
<v Speaker 2>The white one?

1405
01:10:10.279 --> 01:10:12.720
<v Speaker 3>Yeah, it's a white.

1406
01:10:11.880 --> 01:10:13.560
<v Speaker 2>I see it. It pulls up in the very But

1407
01:10:14.199 --> 01:10:15.760
<v Speaker 2>they actually show us the damage.

1408
01:10:15.760 --> 01:10:16.640
<v Speaker 19>This is crazy.

1409
01:10:17.159 --> 01:10:20.439
<v Speaker 2>Well that's just you dropping it off. Yeah, this isn't it.

1410
01:10:20.520 --> 01:10:21.520
<v Speaker 2>Where's the damage?

1411
01:10:21.520 --> 01:10:21.720
<v Speaker 9>Man?

1412
01:10:23.640 --> 01:10:26.920
<v Speaker 3>Yeah? Well they they're saying there's little games on there.

1413
01:10:27.199 --> 01:10:30.079
<v Speaker 11>But where I thought when I asked for a picture,

1414
01:10:30.119 --> 01:10:32.840
<v Speaker 11>did they send it to you the picture of the damage?

1415
01:10:34.520 --> 01:10:39.079
<v Speaker 22>Yeah? Where is it with with a bunch of little

1416
01:10:39.079 --> 01:10:40.239
<v Speaker 22>scratches and stuff.

1417
01:10:40.439 --> 01:10:42.920
<v Speaker 11>Bro, why did you send us this video just out

1418
01:10:42.920 --> 01:10:44.079
<v Speaker 11>of curiosity?

1419
01:10:44.800 --> 01:10:44.920
<v Speaker 9>Oh?

1420
01:10:45.039 --> 01:10:46.359
<v Speaker 3>I sent you the whole fio.

1421
01:10:46.800 --> 01:10:50.600
<v Speaker 11>Oh okay, I'll take it. So anyway, here's the deal man.

1422
01:10:51.279 --> 01:10:55.119
<v Speaker 2>Did your would your His credit card won't cover it?

1423
01:10:55.159 --> 01:10:57.560
<v Speaker 2>And he said he contested it, and I assume they

1424
01:10:57.640 --> 01:10:58.319
<v Speaker 2>reversed it.

1425
01:10:58.800 --> 01:11:00.960
<v Speaker 11>What First of all, you got to get a credit

1426
01:11:01.039 --> 01:11:03.800
<v Speaker 11>card that covers this stuff. I think that's why they're

1427
01:11:03.840 --> 01:11:06.199
<v Speaker 11>doing it, Mark, because a lot of people with credit cards,

1428
01:11:06.279 --> 01:11:08.720
<v Speaker 11>the credit cards are just paying that stuff now, and

1429
01:11:09.239 --> 01:11:12.000
<v Speaker 11>they make it an amount that doesn't where people don't fight.

1430
01:11:12.920 --> 01:11:16.159
<v Speaker 11>You know, you need, you need to fight this though,

1431
01:11:16.199 --> 01:11:18.720
<v Speaker 11>I would not, okay if you took it off the

1432
01:11:18.760 --> 01:11:22.119
<v Speaker 11>credit card. Unfortunately, they're going to try to rebuild that

1433
01:11:22.159 --> 01:11:22.720
<v Speaker 11>credit card.

1434
01:11:22.760 --> 01:11:26.560
<v Speaker 2>You know that, right? Well, I think he lost it.

1435
01:11:26.680 --> 01:11:29.760
<v Speaker 2>I mean I think he lost the battle already. Wait

1436
01:11:30.520 --> 01:11:32.640
<v Speaker 2>did they put it back on? Did they put it

1437
01:11:32.720 --> 01:11:35.039
<v Speaker 2>back on? Yes?

1438
01:11:35.159 --> 01:11:36.239
<v Speaker 3>They did?

1439
01:11:37.439 --> 01:11:40.479
<v Speaker 22>Why so when I called my Discover card, they said,

1440
01:11:40.600 --> 01:11:42.560
<v Speaker 22>because they sent them that picture?

1441
01:11:43.039 --> 01:11:43.840
<v Speaker 2>What picture?

1442
01:11:44.640 --> 01:11:44.920
<v Speaker 9>Damn?

1443
01:11:45.520 --> 01:11:46.560
<v Speaker 19>Mark, do you have the picture?

1444
01:11:46.880 --> 01:11:49.359
<v Speaker 2>I can't find the picture, just the video, like you,

1445
01:11:51.760 --> 01:11:56.159
<v Speaker 2>I'm trying to see if they're in Colorado. I'm looking

1446
01:11:56.199 --> 01:12:02.479
<v Speaker 2>at locations. They're not in Colorado at all. They were

1447
01:12:02.520 --> 01:12:04.680
<v Speaker 2>in Colorado. I'd bring them the small claims and I

1448
01:12:04.800 --> 01:12:06.359
<v Speaker 2>think you'd win every single time.

1449
01:12:06.439 --> 01:12:07.920
<v Speaker 19>I mean, this is crazy.

1450
01:12:08.199 --> 01:12:11.159
<v Speaker 11>What's to prevent these the rental car companies from doing this.

1451
01:12:11.199 --> 01:12:16.159
<v Speaker 2>They're just in Florida. It looks like it's happening more so.

1452
01:12:16.920 --> 01:12:19.239
<v Speaker 11>You know, when you walk around, they even tell you,

1453
01:12:19.359 --> 01:12:21.039
<v Speaker 11>or at least they tell me, Oh, I must have

1454
01:12:21.079 --> 01:12:25.520
<v Speaker 11>rented a car recently, Mark, because I remember this very vividly. Okay,

1455
01:12:25.800 --> 01:12:28.079
<v Speaker 11>they walk around, say you don't worry about anything smaller

1456
01:12:28.119 --> 01:12:30.039
<v Speaker 11>than a dime, you know, little chips.

1457
01:12:29.760 --> 01:12:32.479
<v Speaker 2>Like that video. Every car we rent takes maybe one

1458
01:12:32.479 --> 01:12:34.920
<v Speaker 2>and a half minutes. And then I'll be honest I

1459
01:12:35.000 --> 01:12:37.800
<v Speaker 2>make stuff up as I'm going around. I will honestly

1460
01:12:37.880 --> 01:12:40.479
<v Speaker 2>say Suzanne laughs at it, but I'll be like, oh,

1461
01:12:40.520 --> 01:12:42.720
<v Speaker 2>and there's a little scratch are and a little ding here,

1462
01:12:42.880 --> 01:12:45.560
<v Speaker 2>whether there is or not, because the video shows it.

1463
01:12:45.600 --> 01:12:48.279
<v Speaker 11>Because they're not going to complain if you take it

1464
01:12:48.319 --> 01:12:49.279
<v Speaker 11>back in better condition.

1465
01:12:49.720 --> 01:12:52.079
<v Speaker 22>And you know, guys, I would pay for it if

1466
01:12:52.119 --> 01:12:54.560
<v Speaker 22>they would just give me a day and a time

1467
01:12:54.600 --> 01:12:57.279
<v Speaker 22>when they snapped that picture, if it was the day

1468
01:12:57.319 --> 01:12:58.159
<v Speaker 22>I returned it.

1469
01:12:58.199 --> 01:12:59.960
<v Speaker 3>Hey, I'm more than happy to pay for it.

1470
01:13:00.600 --> 01:13:02.920
<v Speaker 2>But yeah, but how do you know it wasn't there

1471
01:13:02.960 --> 01:13:07.000
<v Speaker 2>to begin with? And or they didn't charge the previous one.

1472
01:13:08.319 --> 01:13:11.000
<v Speaker 22>Yeah, or they didn't charge the people that rented it after.

1473
01:13:10.960 --> 01:13:14.079
<v Speaker 2>Right or before you. Well, here's what I here, here's

1474
01:13:14.079 --> 01:13:16.079
<v Speaker 2>what I got to say about it. Unless you go

1475
01:13:16.119 --> 01:13:18.199
<v Speaker 2>to Florida and see them in small Claims court, you're

1476
01:13:18.199 --> 01:13:20.399
<v Speaker 2>out five hundred and that's going to cost you more

1477
01:13:20.439 --> 01:13:22.840
<v Speaker 2>than that just to fly out there and get a place.

1478
01:13:22.880 --> 01:13:25.840
<v Speaker 2>You just lost five hundred bucks. This sucks. In the future,

1479
01:13:26.399 --> 01:13:28.239
<v Speaker 2>use the company we've all heard.

1480
01:13:28.000 --> 01:13:31.439
<v Speaker 11>Of and use a credit card. That'll help you. Yeah,

1481
01:13:31.479 --> 01:13:33.560
<v Speaker 11>if you use why you have discovered?

1482
01:13:33.640 --> 01:13:34.760
<v Speaker 19>Dump that damn card?

1483
01:13:34.840 --> 01:13:36.640
<v Speaker 2>Yeah, I looked it up. They don't cover anything.

1484
01:13:36.800 --> 01:13:39.000
<v Speaker 11>Dump that damn card. Why do you have discovered? No

1485
01:13:39.039 --> 01:13:40.439
<v Speaker 11>one has discovered anymore.

1486
01:13:42.239 --> 01:13:44.680
<v Speaker 3>I just had it for a lot of years.

1487
01:13:45.119 --> 01:13:47.199
<v Speaker 19>I don't know I would apply. Don't get rid of it,

1488
01:13:47.479 --> 01:13:49.279
<v Speaker 19>don't cancel it until you get a new one.

1489
01:13:49.319 --> 01:13:55.159
<v Speaker 2>Capital One, Spark, AMX, Platinum, AMEX Business. There's a ton

1490
01:13:55.239 --> 01:13:55.560
<v Speaker 2>of them.

1491
01:13:55.800 --> 01:13:58.079
<v Speaker 3>Okay, yeah, but like.

1492
01:13:58.199 --> 01:14:03.520
<v Speaker 2>I like Capital one for business. They they they've got.

1493
01:14:03.560 --> 01:14:05.479
<v Speaker 2>You want the Spark card if you rent a lot

1494
01:14:05.520 --> 01:14:09.000
<v Speaker 2>of cars. Yeah, they and they don't seem to question it.

1495
01:14:09.359 --> 01:14:11.720
<v Speaker 11>I think that's why some of these rental car companies

1496
01:14:11.720 --> 01:14:12.239
<v Speaker 11>are doing this.

1497
01:14:12.319 --> 01:14:12.560
<v Speaker 2>Mark.

1498
01:14:12.640 --> 01:14:14.800
<v Speaker 11>I think it's a scam with credit cards. Now, Man,

1499
01:14:15.359 --> 01:14:17.560
<v Speaker 11>It's the funny part is I've never heard of these companies.

1500
01:14:17.560 --> 01:14:22.399
<v Speaker 11>So all right, So, Susan ben Ben, I don't know. Man,

1501
01:14:22.880 --> 01:14:24.920
<v Speaker 11>if someone calls with that idea, let us know. But

1502
01:14:25.000 --> 01:14:26.960
<v Speaker 11>I would if I were you, I'd get another card,

1503
01:14:27.000 --> 01:14:30.600
<v Speaker 11>forget that card, and then I would, uh, it's not

1504
01:14:30.800 --> 01:14:33.399
<v Speaker 11>worth fighting. It's five hundred ball, but I wouldn't pay it.

1505
01:14:33.920 --> 01:14:37.359
<v Speaker 11>I wouldn't pay already paid it. Oh all right, Susan,

1506
01:14:37.840 --> 01:14:42.000
<v Speaker 11>what's going on? Hi, what's happening?

1507
01:14:43.199 --> 01:14:43.560
<v Speaker 2>Okay?

1508
01:14:43.600 --> 01:14:46.520
<v Speaker 23>So my mom died in October of last year. We

1509
01:14:46.600 --> 01:14:51.239
<v Speaker 23>had a family trust that dissolved upon her death, and

1510
01:14:51.279 --> 01:14:55.399
<v Speaker 23>it was administered by a company out of Rapid City,

1511
01:14:55.560 --> 01:14:57.880
<v Speaker 23>South Dakota called Independent Trust Company.

1512
01:14:58.079 --> 01:14:59.000
<v Speaker 19>Is that where she was?

1513
01:15:00.479 --> 01:15:03.960
<v Speaker 23>No, No, it was just one of the because of

1514
01:15:04.000 --> 01:15:05.479
<v Speaker 23>the terms of the trust, it was one of the

1515
01:15:05.479 --> 01:15:08.920
<v Speaker 23>only trustees we could find to take it on.

1516
01:15:09.239 --> 01:15:11.640
<v Speaker 11>I wonder why they didn't have a family member, But

1517
01:15:11.680 --> 01:15:12.399
<v Speaker 11>that's okay.

1518
01:15:12.600 --> 01:15:14.960
<v Speaker 2>You know a lot of people do what you're talking about.

1519
01:15:15.000 --> 01:15:16.600
<v Speaker 2>So what happened?

1520
01:15:16.840 --> 01:15:19.239
<v Speaker 23>It was originally my grandpa's trust, and he was trying

1521
01:15:19.279 --> 01:15:22.279
<v Speaker 23>to protect it from my dad and so anyway, But

1522
01:15:23.520 --> 01:15:27.199
<v Speaker 23>so it was a relatively straightforward trust. The assets were

1523
01:15:27.239 --> 01:15:31.000
<v Speaker 23>to be distributed in kind to myself and two sisters.

1524
01:15:31.239 --> 01:15:36.199
<v Speaker 23>We notified itc on October twenty third of my mom's death,

1525
01:15:36.479 --> 01:15:43.600
<v Speaker 23>and it took until last month to distribute all the assets.

1526
01:15:43.720 --> 01:15:45.560
<v Speaker 2>Right and how wait, wait your mom? When did your

1527
01:15:45.600 --> 01:15:46.279
<v Speaker 2>mom die?

1528
01:15:47.399 --> 01:15:48.560
<v Speaker 23>October thirteenth?

1529
01:15:48.640 --> 01:16:01.319
<v Speaker 11>Yeah, that in twenty twenty three. Yeah, okay, that's not outrageous.

1530
01:15:59.279 --> 01:16:02.359
<v Speaker 23>Okay, but so okay, I did want to get your

1531
01:16:02.359 --> 01:16:08.119
<v Speaker 23>feedback on that. However, there were five concerning things that

1532
01:16:08.199 --> 01:16:12.600
<v Speaker 23>I had raised with itc to a guy named Michael Dunn,

1533
01:16:12.640 --> 01:16:16.399
<v Speaker 23>their chief fiduciarian attorney, and he came back. I know, like,

1534
01:16:16.680 --> 01:16:19.119
<v Speaker 23>breach of fiduciary is a legal thing and a whole

1535
01:16:19.199 --> 01:16:21.199
<v Speaker 23>different level. And he came back and said there was

1536
01:16:21.239 --> 01:16:24.239
<v Speaker 23>no breach. But he also said there was no incompetence

1537
01:16:24.359 --> 01:16:25.039
<v Speaker 23>or negligence.

1538
01:16:25.079 --> 01:16:27.680
<v Speaker 11>Well wn't wait, wait, but what are you talking about now?

1539
01:16:28.279 --> 01:16:32.800
<v Speaker 11>You say, other than the time, what consequences were there

1540
01:16:32.840 --> 01:16:36.720
<v Speaker 11>that you would even ask about breach because.

1541
01:16:36.479 --> 01:16:42.119
<v Speaker 23>Their lack of doing their job caused it to take

1542
01:16:42.199 --> 01:16:42.680
<v Speaker 23>this long.

1543
01:16:42.840 --> 01:16:43.880
<v Speaker 2>Okay, let's say I did.

1544
01:16:43.960 --> 01:16:48.119
<v Speaker 11>Okay, let's say they were negligent and it delayed it.

1545
01:16:48.239 --> 01:16:51.039
<v Speaker 2>Let's just say that what were the damages?

1546
01:16:52.920 --> 01:16:57.960
<v Speaker 23>I mean not a lot of money, like six hundred bucks.

1547
01:16:56.159 --> 01:16:59.159
<v Speaker 11>But it's the wait, wait, the six hundred money in

1548
01:16:59.319 --> 01:17:00.920
<v Speaker 11>damages or six hundred?

1549
01:17:01.119 --> 01:17:02.600
<v Speaker 19>Tell me what is six hundred?

1550
01:17:03.800 --> 01:17:04.000
<v Speaker 12>Oh?

1551
01:17:04.039 --> 01:17:07.920
<v Speaker 23>Six hundred? It's too I would be willing to give them,

1552
01:17:08.119 --> 01:17:09.520
<v Speaker 23>you know, until March.

1553
01:17:09.680 --> 01:17:13.119
<v Speaker 11>Susan, Susan, you're not answering my question, dear, I need

1554
01:17:13.159 --> 01:17:14.479
<v Speaker 11>to know what.

1555
01:17:14.239 --> 01:17:18.680
<v Speaker 23>Are they It's two months of trustee fees that they

1556
01:17:18.800 --> 01:17:19.720
<v Speaker 23>charges they were charging.

1557
01:17:19.880 --> 01:17:21.960
<v Speaker 2>Oh oh oh oh oh oh.

1558
01:17:22.039 --> 01:17:24.680
<v Speaker 11>I get you. You're saying it went on so long

1559
01:17:25.239 --> 01:17:27.880
<v Speaker 11>and they had they took an extra six hundred fees.

1560
01:17:29.560 --> 01:17:33.119
<v Speaker 23>Yeah, and so that's one thing, Like it does hurt

1561
01:17:33.119 --> 01:17:35.359
<v Speaker 23>a little bit to be paying for what I think

1562
01:17:35.800 --> 01:17:37.279
<v Speaker 23>it's been a terrible experience.

1563
01:17:37.319 --> 01:17:39.520
<v Speaker 2>Tom, Okay, what did they do? But what now?

1564
01:17:39.600 --> 01:17:40.359
<v Speaker 19>Tell me something?

1565
01:17:41.039 --> 01:17:45.840
<v Speaker 11>As a trustee, all they had to do was what

1566
01:17:46.239 --> 01:17:47.119
<v Speaker 11>did they have to do that?

1567
01:17:47.479 --> 01:17:50.199
<v Speaker 2>Why were they even charging you three hundred bucks a month?

1568
01:17:51.640 --> 01:17:54.720
<v Speaker 23>I mean, there's a there's closing there's a closing process to.

1569
01:17:54.680 --> 01:17:57.640
<v Speaker 11>Show you before the closing, were you being charged each

1570
01:17:57.640 --> 01:17:58.359
<v Speaker 11>and every month?

1571
01:17:59.520 --> 01:17:59.720
<v Speaker 8>Yes?

1572
01:18:00.039 --> 01:18:03.680
<v Speaker 2>What were they doing investments for you?

1573
01:18:03.680 --> 01:18:07.520
<v Speaker 11>No, we have a several so you have an investment advisor,

1574
01:18:07.840 --> 01:18:11.960
<v Speaker 11>and then you have the trustee the trustee. During the

1575
01:18:12.119 --> 01:18:17.399
<v Speaker 11>term of the trust, a trustee normally does nothing unless

1576
01:18:18.279 --> 01:18:23.960
<v Speaker 11>the trust calls for something like appraisals or distributions. So

1577
01:18:24.199 --> 01:18:26.560
<v Speaker 11>this is what I'm asking, just to get some idea here,

1578
01:18:27.279 --> 01:18:30.239
<v Speaker 11>during the term of that trust before it was dissolved,

1579
01:18:31.560 --> 01:18:34.840
<v Speaker 11>you're telling me the trustee charge three hundred bucks a

1580
01:18:34.880 --> 01:18:36.000
<v Speaker 11>month for nothing.

1581
01:18:37.560 --> 01:18:41.239
<v Speaker 23>I believe so it was my mom was the was

1582
01:18:41.520 --> 01:18:45.239
<v Speaker 23>the beneficiary at that time, and the co trustee. So

1583
01:18:45.640 --> 01:18:49.119
<v Speaker 23>I'm not sure. I'm just more concerned about what happened.

1584
01:18:49.359 --> 01:18:51.720
<v Speaker 19>What's the total value of the trust?

1585
01:18:52.800 --> 01:18:55.439
<v Speaker 23>It was around seven hundred grand a little bit more.

1586
01:18:55.520 --> 01:19:01.000
<v Speaker 11>Okay, here's what I'm thinking. You're not going to get anywhere.

1587
01:19:01.119 --> 01:19:03.640
<v Speaker 11>They're not going to voluntarily give you any money. They're

1588
01:19:03.920 --> 01:19:06.359
<v Speaker 11>they're going to make you go for it. And here's

1589
01:19:06.399 --> 01:19:11.239
<v Speaker 11>the thing. It is so hard to prove malfeasance or

1590
01:19:11.560 --> 01:19:17.159
<v Speaker 11>breach of fiduciary responsibility if in fact, it took.

1591
01:19:16.960 --> 01:19:18.840
<v Speaker 2>Two extra months, and you thought it should.

1592
01:19:20.000 --> 01:19:23.479
<v Speaker 11>I've heard of trusts being dissolved in as little as

1593
01:19:23.479 --> 01:19:29.319
<v Speaker 11>three months and going on for a year. Was it complicated?

1594
01:19:29.319 --> 01:19:31.680
<v Speaker 11>What did they have to do to dissolve the trust?

1595
01:19:32.720 --> 01:19:32.800
<v Speaker 18>No?

1596
01:19:33.000 --> 01:19:37.760
<v Speaker 2>Tom, it wasn't what assets. What assets did the trust hold?

1597
01:19:39.239 --> 01:19:41.359
<v Speaker 7>I mean they just had, you know, like a mix

1598
01:19:41.399 --> 01:19:43.039
<v Speaker 7>of stocks, just like some.

1599
01:19:43.279 --> 01:19:45.880
<v Speaker 2>Okay, were they liquidated or transferred?

1600
01:19:46.239 --> 01:19:46.920
<v Speaker 7>No?

1601
01:19:46.920 --> 01:19:48.399
<v Speaker 23>No, they were transferred in kind.

1602
01:19:49.720 --> 01:19:54.079
<v Speaker 11>So they were divided up to how many heirs, three

1603
01:19:54.119 --> 01:19:58.920
<v Speaker 11>of us, So you had to divide stocks and maybe

1604
01:19:59.000 --> 01:20:01.760
<v Speaker 11>bonds and other things. What else was in the trust

1605
01:20:01.840 --> 01:20:04.239
<v Speaker 11>other than investments?

1606
01:20:04.399 --> 01:20:07.800
<v Speaker 23>Yeah, it was mostly mostly stocked, some bonds, just a

1607
01:20:07.840 --> 01:20:10.119
<v Speaker 23>mix of traditional investments and they.

1608
01:20:10.039 --> 01:20:16.720
<v Speaker 11>Were all transferred in kind to three different people. All

1609
01:20:16.760 --> 01:20:19.039
<v Speaker 11>I want to ask Ara, I want to ask one

1610
01:20:19.039 --> 01:20:20.680
<v Speaker 11>of our like Dan McKenzie.

1611
01:20:20.800 --> 01:20:23.239
<v Speaker 2>Try to get McKenzie on. Let's get a you know what.

1612
01:20:23.399 --> 01:20:26.279
<v Speaker 11>Rather than you getting my opinion on this, let's ask

1613
01:20:26.319 --> 01:20:27.560
<v Speaker 11>one of our state attorneys.

1614
01:20:27.600 --> 01:20:29.720
<v Speaker 2>They'll know, okay, and Tom.

1615
01:20:29.520 --> 01:20:31.159
<v Speaker 23>I want to share with you, and then I can

1616
01:20:31.159 --> 01:20:34.399
<v Speaker 23>share with you a couple examples of their incompetence and on.

1617
01:20:34.399 --> 01:20:37.079
<v Speaker 11>Professional Well give me okay, maybe we wait for Dan

1618
01:20:37.159 --> 01:20:39.359
<v Speaker 11>and you can tell him too, because I want to

1619
01:20:39.359 --> 01:20:42.600
<v Speaker 11>know of anything. Okay, he's on right now, Thank you, Kachina.

1620
01:20:43.319 --> 01:20:48.880
<v Speaker 11>Dan McKenzie, real quick, Dan. He is our estate planning

1621
01:20:48.880 --> 01:20:52.760
<v Speaker 11>attorney and also a state expert. Hey Dan, I want

1622
01:20:52.760 --> 01:20:55.600
<v Speaker 11>to ask a quick question. Susan said her mom died

1623
01:20:56.359 --> 01:21:00.840
<v Speaker 11>in October of twenty twenty three and the trust was

1624
01:21:01.000 --> 01:21:06.560
<v Speaker 11>just dispersed recently, and she thinks it was unreasonably long.

1625
01:21:07.399 --> 01:21:10.640
<v Speaker 11>And it was about seven hundred thousand dollars of stocks

1626
01:21:10.640 --> 01:21:15.800
<v Speaker 11>and bonds that were transferred to three Airs and they

1627
01:21:15.840 --> 01:21:20.800
<v Speaker 11>were three airs in kind, so it wasn't liquidated. There

1628
01:21:20.880 --> 01:21:24.680
<v Speaker 11>was nothing to sell. They simply transferred title of the

1629
01:21:24.720 --> 01:21:30.159
<v Speaker 11>stocks and bonds to three Airs. Does that sound like

1630
01:21:30.479 --> 01:21:32.359
<v Speaker 11>a long time to you? Less than a year to

1631
01:21:32.399 --> 01:21:36.439
<v Speaker 11>do that? It was from October till about August.

1632
01:21:37.640 --> 01:21:40.279
<v Speaker 18>No, not necessarily. You always have to be careful of

1633
01:21:40.359 --> 01:21:43.039
<v Speaker 18>the trustee and you don't distribute us before you know,

1634
01:21:43.359 --> 01:21:45.920
<v Speaker 18>like all the bills are settled and taxes are filed,

1635
01:21:46.000 --> 01:21:47.880
<v Speaker 18>so sometimes that can slow things down.

1636
01:21:47.760 --> 01:21:48.199
<v Speaker 2>A little bit.

1637
01:21:49.279 --> 01:21:52.640
<v Speaker 18>That does not immediately start me as unresall, but obviously

1638
01:21:53.039 --> 01:21:56.680
<v Speaker 18>you know it sounds I mean, it sounds straightforward, but.

1639
01:21:56.960 --> 01:22:02.159
<v Speaker 11>You know, now independent, independent, trust company was the name

1640
01:22:02.720 --> 01:22:03.319
<v Speaker 11>of the play.

1641
01:22:03.359 --> 01:22:05.680
<v Speaker 2>Have you heard of them?

1642
01:22:05.800 --> 01:22:06.479
<v Speaker 18>It brings the both.

1643
01:22:07.399 --> 01:22:11.039
<v Speaker 11>Now another thing, she said that the fees were about

1644
01:22:11.039 --> 01:22:13.520
<v Speaker 11>three hundred a month. That sounds outrageous to me for

1645
01:22:13.680 --> 01:22:14.760
<v Speaker 11>just sitting on a trust.

1646
01:22:14.800 --> 01:22:18.880
<v Speaker 19>But I don't know. Do trust companies charge every single month.

1647
01:22:20.399 --> 01:22:24.960
<v Speaker 18>There's different billing models. But so they charged twenty one

1648
01:22:25.000 --> 01:22:26.000
<v Speaker 18>hundred bucks at the end.

1649
01:22:25.960 --> 01:22:26.319
<v Speaker 9>Of the day.

1650
01:22:26.560 --> 01:22:29.680
<v Speaker 11>No, no, no, we're talking about three hundred for Susan.

1651
01:22:29.800 --> 01:22:31.560
<v Speaker 11>Your mom was paying three hundred a month.

1652
01:22:31.399 --> 01:22:34.239
<v Speaker 6>Every month, I believe.

1653
01:22:34.359 --> 01:22:37.920
<v Speaker 23>So I've only seen I'm only looking at the statements

1654
01:22:38.399 --> 01:22:40.640
<v Speaker 23>from during this closing process.

1655
01:22:41.279 --> 01:22:44.800
<v Speaker 11>And how much total did they charge the estate during

1656
01:22:44.840 --> 01:22:48.079
<v Speaker 11>the closing process.

1657
01:22:48.399 --> 01:22:50.560
<v Speaker 23>I don't have that number off the top of my head,

1658
01:22:50.600 --> 01:22:52.960
<v Speaker 23>but you know that was part of my concern. They

1659
01:22:52.960 --> 01:22:56.359
<v Speaker 23>were asking for more cash from our financial advisor, and

1660
01:22:56.399 --> 01:22:58.520
<v Speaker 23>when I pushed them on it, they came back with

1661
01:22:58.600 --> 01:23:02.199
<v Speaker 23>different accounting I think successive for some of the tax

1662
01:23:02.279 --> 01:23:03.159
<v Speaker 23>preparation stuff.

1663
01:23:03.199 --> 01:23:06.000
<v Speaker 2>But whatever, I don't know, but give us an idea.

1664
01:23:06.000 --> 01:23:08.239
<v Speaker 11>I like, for the tax prep what did they charge?

1665
01:23:09.920 --> 01:23:12.000
<v Speaker 11>Hold on a second, I have to take a break.

1666
01:23:12.119 --> 01:23:14.199
<v Speaker 11>I'm gonna ask Dan McKenzie. We can call him back

1667
01:23:14.239 --> 01:23:16.000
<v Speaker 11>or if we can keep him on, because this is

1668
01:23:16.039 --> 01:23:19.760
<v Speaker 11>important for those listening as well. On what to expect,

1669
01:23:19.880 --> 01:23:22.159
<v Speaker 11>I'm Tom Martino three oh three seven to one three

1670
01:23:22.239 --> 01:23:29.479
<v Speaker 11>talks seven to one, three eight two five five. Go

1671
01:23:29.600 --> 01:23:33.359
<v Speaker 11>with a sure thing Denver's best roofer Excel Roofing dot com.

1672
01:23:33.399 --> 01:23:35.399
<v Speaker 12>You don't pay a cent until you're content.

1673
01:23:38.760 --> 01:23:41.960
<v Speaker 11>Time for an insurance check up free, no obligation comparison

1674
01:23:42.079 --> 01:23:45.640
<v Speaker 11>call Compass Insurance paying too much your coverage at dozens

1675
01:23:45.680 --> 01:23:48.399
<v Speaker 11>of insurance companies find out now three oh three seven

1676
01:23:48.399 --> 01:23:49.000
<v Speaker 11>to seven to one.

1677
01:23:49.079 --> 01:23:49.359
<v Speaker 2>Help.

1678
01:23:49.520 --> 01:23:52.159
<v Speaker 11>You'll think you're his only customer when you choose Frank

1679
01:23:52.239 --> 01:23:54.680
<v Speaker 11>durand the real estate Man dot com to list your

1680
01:23:54.680 --> 01:23:57.880
<v Speaker 11>home with Remax Alliance three oh three nine two zero

1681
01:23:57.960 --> 01:24:07.800
<v Speaker 11>sixteen twenty two. Hi Tom Martine three O three seven

1682
01:24:07.880 --> 01:24:10.560
<v Speaker 11>on three talk three all three seven one three eight

1683
01:24:10.560 --> 01:24:13.279
<v Speaker 11>two five five. By the way, probid Energy dot com

1684
01:24:13.279 --> 01:24:16.560
<v Speaker 11>another solo contractor we love. Pro bid energy for both

1685
01:24:16.600 --> 01:24:21.079
<v Speaker 11>residential and commercial. Probid energy dot com. They do it all,

1686
01:24:21.079 --> 01:24:24.119
<v Speaker 11>including servicing, even if you have something they didn't build.

1687
01:24:24.399 --> 01:24:25.720
<v Speaker 19>Probid Energy dot Com.

1688
01:24:25.760 --> 01:24:26.439
<v Speaker 2>Okay, so listen.

1689
01:24:26.560 --> 01:24:29.000
<v Speaker 11>Dan McKenzie is an attorney at law and he does

1690
01:24:29.039 --> 01:24:32.359
<v Speaker 11>the state plans and wills and trust and if you're

1691
01:24:32.399 --> 01:24:35.640
<v Speaker 11>facing probate or something, and Dan in general, Susan and

1692
01:24:35.640 --> 01:24:38.359
<v Speaker 11>we can bring up Susan to Mark. Susan seems to

1693
01:24:38.359 --> 01:24:40.960
<v Speaker 11>be upset basically with the whole process, and she was

1694
01:24:41.000 --> 01:24:42.920
<v Speaker 11>about to tell us some of the things she feels

1695
01:24:42.920 --> 01:24:44.840
<v Speaker 11>incompetent so far, though.

1696
01:24:44.720 --> 01:24:46.640
<v Speaker 19>The timeframe doesn't seem unreasonable to you.

1697
01:24:46.680 --> 01:24:49.680
<v Speaker 11>If she died in October and it took uh took

1698
01:24:50.159 --> 01:24:54.560
<v Speaker 11>less than a year to distribute the assets. And then, Susan,

1699
01:24:54.640 --> 01:24:57.520
<v Speaker 11>what else were you upset about? In general? It sounds

1700
01:24:57.560 --> 01:25:00.439
<v Speaker 11>like you're just pissed off at this trust company.

1701
01:25:00.920 --> 01:25:03.520
<v Speaker 2>So really, I mean, tell Dan some specifics.

1702
01:25:03.640 --> 01:25:08.159
<v Speaker 23>Yeah, Tom, Honestly, if they if they, if this chief

1703
01:25:08.199 --> 01:25:12.399
<v Speaker 23>fiduciary had just acknowledged that this did not go to

1704
01:25:12.560 --> 01:25:14.880
<v Speaker 23>a standard of confidence in their company, I.

1705
01:25:14.880 --> 01:25:15.720
<v Speaker 15>Probably would not like.

1706
01:25:15.800 --> 01:25:16.960
<v Speaker 19>What give me an idea?

1707
01:25:17.159 --> 01:25:21.600
<v Speaker 11>You you haven't said anything really agregious yet, right.

1708
01:25:21.479 --> 01:25:23.960
<v Speaker 23>Because we haven't talked about it. Just for example, she

1709
01:25:24.159 --> 01:25:29.760
<v Speaker 23>took three rounds of paperwork and my sister's effort in

1710
01:25:29.880 --> 01:25:34.319
<v Speaker 23>uncovering the fact that they were trying to initiate the

1711
01:25:34.399 --> 01:25:40.199
<v Speaker 23>transfer for her division of assets incorrectly because she had

1712
01:25:40.199 --> 01:25:43.079
<v Speaker 23>a Fidelity account. The assets were held with Schwab, so

1713
01:25:43.239 --> 01:25:46.159
<v Speaker 23>ITC did not have an understanding of that process and

1714
01:25:46.239 --> 01:25:50.920
<v Speaker 23>kept sending her the wrong paperwork the wrong process until

1715
01:25:50.960 --> 01:25:55.399
<v Speaker 23>her Fidelity representative was like, no, you cannot transfer between

1716
01:25:55.439 --> 01:25:58.399
<v Speaker 23>brokerage firms. You need to set up a separate Schab account,

1717
01:25:58.720 --> 01:26:01.680
<v Speaker 23>transfer there, transfer to your Fidelity.

1718
01:26:02.000 --> 01:26:04.920
<v Speaker 11>I get what you're saying, but Susan, that is something

1719
01:26:05.000 --> 01:26:08.920
<v Speaker 11>that could. That doesn't sound egregious, though I know it

1720
01:26:09.000 --> 01:26:09.920
<v Speaker 11>sounds frustrating.

1721
01:26:09.960 --> 01:26:11.359
<v Speaker 2>In other words, rather than going.

1722
01:26:12.760 --> 01:26:15.479
<v Speaker 23>It delayed the transfer by a month. That's an example.

1723
01:26:15.800 --> 01:26:20.439
<v Speaker 23>They try to initiate a transfer of assets from the

1724
01:26:20.520 --> 01:26:23.520
<v Speaker 23>wrong Schwab account. They were trying to use my Schwab

1725
01:26:23.560 --> 01:26:26.560
<v Speaker 23>account instead of the trust.

1726
01:26:26.720 --> 01:26:29.720
<v Speaker 2>But Susan, just if you didn't liquidate them, you might

1727
01:26:29.760 --> 01:26:32.000
<v Speaker 2>even have an argument if you liquidated them and the

1728
01:26:32.079 --> 01:26:35.680
<v Speaker 2>stock market went up, but you just transferred them. You

1729
01:26:35.800 --> 01:26:38.560
<v Speaker 2>never liquidated them. I don't even understand where there be

1730
01:26:38.560 --> 01:26:39.479
<v Speaker 2>a market damage.

1731
01:26:39.600 --> 01:26:42.880
<v Speaker 11>What Mark is saying is there's no monetary loss. In

1732
01:26:42.920 --> 01:26:46.880
<v Speaker 11>other words, that the delay just delayed title not not

1733
01:26:47.279 --> 01:26:48.840
<v Speaker 11>there was no monetary loss.

1734
01:26:48.880 --> 01:26:51.600
<v Speaker 2>And honestly, and I'll ask Dan this, Dan three hundred.

1735
01:26:51.720 --> 01:26:54.600
<v Speaker 2>While they're unwinding the trust or finishing it up three

1736
01:26:54.720 --> 01:26:59.159
<v Speaker 2>hundred a month? Does that seem excessive? I just don't know, Well.

1737
01:26:59.159 --> 01:27:02.439
<v Speaker 23>Mark, they also or they charged all about thirty eight

1738
01:27:02.520 --> 01:27:06.520
<v Speaker 23>hundred for trustee closing fees during that time. And I

1739
01:27:06.600 --> 01:27:10.520
<v Speaker 23>also see a charge in April for an investment management

1740
01:27:10.560 --> 01:27:12.000
<v Speaker 23>fee of one thousand dollars.

1741
01:27:12.319 --> 01:27:12.840
<v Speaker 19>What was that?

1742
01:27:13.000 --> 01:27:16.000
<v Speaker 2>Do you know? Was that for assets under management?

1743
01:27:18.079 --> 01:27:20.159
<v Speaker 23>I don't know if they took that or if they

1744
01:27:21.079 --> 01:27:21.479
<v Speaker 23>I don't.

1745
01:27:21.359 --> 01:27:22.640
<v Speaker 2>Know, they might have paid that too.

1746
01:27:24.039 --> 01:27:25.960
<v Speaker 11>I have a feeling I have a feeling did the

1747
01:27:26.000 --> 01:27:30.840
<v Speaker 11>investment advisor invest for the trust? Yes, I have a

1748
01:27:30.840 --> 01:27:33.159
<v Speaker 11>feeling that was I have a feeling they were paying

1749
01:27:33.199 --> 01:27:37.560
<v Speaker 11>the assets under management fee directly to the advisor, and

1750
01:27:37.600 --> 01:27:39.760
<v Speaker 11>then as far as thirty eight hundred dollars to close

1751
01:27:39.760 --> 01:27:40.399
<v Speaker 11>out a trust.

1752
01:27:40.760 --> 01:27:42.640
<v Speaker 19>I don't know, Dan, I mean, did.

1753
01:27:44.279 --> 01:27:47.119
<v Speaker 23>The analyst told me they were charging twenty one hundred

1754
01:27:47.119 --> 01:27:49.239
<v Speaker 23>for tax prep with it? Which is insane to me?

1755
01:27:49.359 --> 01:27:51.920
<v Speaker 2>It was twenty one hundred part of that thirty eight?

1756
01:27:53.760 --> 01:27:55.960
<v Speaker 23>I don't know because this guy was an idiot the analyst.

1757
01:27:56.079 --> 01:27:58.239
<v Speaker 11>No, I mean you should know. In other words, are

1758
01:27:58.279 --> 01:28:00.880
<v Speaker 11>you paying thirty eight for closing fee? Use plus twenty

1759
01:28:00.920 --> 01:28:06.640
<v Speaker 11>one for taxes. It's not clear to me, Well it

1760
01:28:06.640 --> 01:28:07.039
<v Speaker 11>should be.

1761
01:28:07.119 --> 01:28:08.600
<v Speaker 19>Is it on an invoice?

1762
01:28:09.680 --> 01:28:12.199
<v Speaker 23>The thirty eight hundred is on the statement. The twenty

1763
01:28:12.239 --> 01:28:15.039
<v Speaker 23>one hundred is what was quoted from the analyst for

1764
01:28:15.279 --> 01:28:20.119
<v Speaker 23>tax tax prep fees that they needed from the financial advisor.

1765
01:28:21.960 --> 01:28:25.359
<v Speaker 11>Okay, Dan, what is your what is your I know

1766
01:28:25.439 --> 01:28:27.399
<v Speaker 11>this is not a lot of it. You know, it's

1767
01:28:27.439 --> 01:28:29.359
<v Speaker 11>weird to ask you this, but what is your opinion

1768
01:28:29.479 --> 01:28:30.640
<v Speaker 11>of what you've heard so far?

1769
01:28:31.720 --> 01:28:34.079
<v Speaker 18>I mean, I guess I'm still thinking, like I'm not

1770
01:28:34.159 --> 01:28:37.600
<v Speaker 18>hearing anything that's like whoa like it obviously agreed to,

1771
01:28:37.800 --> 01:28:40.000
<v Speaker 18>but obviously about the devil's in the details. I mean,

1772
01:28:40.079 --> 01:28:43.000
<v Speaker 18>if it was you know, ten minutes of work, Like

1773
01:28:43.840 --> 01:28:47.000
<v Speaker 18>you know, attorneys are obligated to be reasonable. So even

1774
01:28:47.039 --> 01:28:49.720
<v Speaker 18>if we agree to like charge ten thousand dollars or something,

1775
01:28:49.760 --> 01:28:51.079
<v Speaker 18>and it turned out to be ten minutes of work,

1776
01:28:51.119 --> 01:28:53.800
<v Speaker 18>we really can't take the ten thousand bucks. I don't

1777
01:28:53.800 --> 01:28:57.279
<v Speaker 18>know if these are attorneys or not, but you know, yes,

1778
01:28:57.359 --> 01:28:59.520
<v Speaker 18>it could be unreasonable. But it's not like it's an

1779
01:28:59.520 --> 01:29:02.640
<v Speaker 18>anonymous me. You know, we look at accountings for estates

1780
01:29:02.680 --> 01:29:06.800
<v Speaker 18>all the time, and when there's lawyers doing it or professionals.

1781
01:29:06.800 --> 01:29:10.199
<v Speaker 18>I mean, it's it's very common to see five, multiple

1782
01:29:10.239 --> 01:29:11.399
<v Speaker 18>five figures for fees.

1783
01:29:11.600 --> 01:29:14.000
<v Speaker 11>Okay, but what about this if it's a seven hundred

1784
01:29:14.000 --> 01:29:20.640
<v Speaker 11>thousand dollars trust? Yeah, does it doesn't sound I mean,

1785
01:29:20.800 --> 01:29:24.000
<v Speaker 11>my goodness, it doesn't sound like that much they were

1786
01:29:24.079 --> 01:29:26.680
<v Speaker 11>charged that much. But I look at I know she

1787
01:29:26.680 --> 01:29:29.479
<v Speaker 11>didn't call. I mean, she's called because she's upset. But

1788
01:29:29.800 --> 01:29:32.720
<v Speaker 11>if you don't agree, I mean, I don't seem to

1789
01:29:32.760 --> 01:29:36.960
<v Speaker 11>see anything. That's just staring at me thinking, I don't like,

1790
01:29:37.079 --> 01:29:41.079
<v Speaker 11>what is there a percentage? For example, Like it seems

1791
01:29:41.119 --> 01:29:44.720
<v Speaker 11>to me that it's seventy thousand dollars, right, or seven

1792
01:29:44.840 --> 01:29:48.039
<v Speaker 11>hundred thousand dollars? What would be a percentage that would

1793
01:29:48.079 --> 01:29:48.800
<v Speaker 11>be acceptable?

1794
01:29:49.359 --> 01:29:52.239
<v Speaker 2>You know? Well, I think it depends what they're doing,

1795
01:29:52.239 --> 01:29:54.279
<v Speaker 2>because that company also does asset.

1796
01:29:54.399 --> 01:29:56.720
<v Speaker 11>If you ended up all the fees that you guys

1797
01:29:56.760 --> 01:29:59.720
<v Speaker 11>paid all of them, do they come to under ten grand?

1798
01:30:01.199 --> 01:30:06.239
<v Speaker 7>Yes, I would say, yes, Okay, well they're just there.

1799
01:30:06.680 --> 01:30:09.960
<v Speaker 23>It was handled so poorly. It is it is, I

1800
01:30:10.000 --> 01:30:12.760
<v Speaker 23>think Tom you said it. It's not so much about

1801
01:30:12.760 --> 01:30:15.960
<v Speaker 23>the money. They they breached trust with us because of

1802
01:30:15.960 --> 01:30:19.680
<v Speaker 23>how incompetent the people we worked with were from the

1803
01:30:19.760 --> 01:30:22.600
<v Speaker 23>very start, they didn't know that who the financial advisor

1804
01:30:22.760 --> 01:30:26.079
<v Speaker 23>was on this trust. The analysts didn't, and then they

1805
01:30:26.399 --> 01:30:30.319
<v Speaker 23>asked us to send details of our custodial accounts, full

1806
01:30:30.359 --> 01:30:34.239
<v Speaker 23>custodial account numbers, through regular email, not in a secure way,

1807
01:30:34.800 --> 01:30:36.000
<v Speaker 23>until we push back on that.

1808
01:30:36.079 --> 01:30:39.079
<v Speaker 11>I mean, like, yeah, I know, I know, it does

1809
01:30:39.199 --> 01:30:43.720
<v Speaker 11>sound like they might have had some procedural problems, But

1810
01:30:43.840 --> 01:30:46.000
<v Speaker 11>I don't think you're I think you're going to be

1811
01:30:46.039 --> 01:30:49.960
<v Speaker 11>shocked when I tell you that this is not uncommon, Dan.

1812
01:30:50.640 --> 01:30:53.159
<v Speaker 11>Isn't that true when it comes to stuff like this.

1813
01:30:53.319 --> 01:30:55.479
<v Speaker 18>I mean, it's hard because you're dealing with so many

1814
01:30:55.479 --> 01:30:58.439
<v Speaker 18>different financial institutions. They have their own all of their

1815
01:30:58.479 --> 01:31:02.359
<v Speaker 18>own papers and procedures and everything else. So now you know, yeah,

1816
01:31:02.600 --> 01:31:05.119
<v Speaker 18>I mean, obviously you help people who do this every

1817
01:31:05.159 --> 01:31:07.399
<v Speaker 18>day are running in the Schwab and Fidelity, which are

1818
01:31:08.039 --> 01:31:09.960
<v Speaker 18>probably where most of the money in the United States is.

1819
01:31:10.000 --> 01:31:14.399
<v Speaker 18>But you know, it's yeah, it's frequent that you're calling

1820
01:31:14.439 --> 01:31:16.399
<v Speaker 18>and getting one answer from them, and then you call

1821
01:31:16.479 --> 01:31:18.560
<v Speaker 18>back and get a different person saying a different answer.

1822
01:31:18.640 --> 01:31:22.399
<v Speaker 18>So sometimes that does happen. Sometimes that does happen.

1823
01:31:22.399 --> 01:31:24.760
<v Speaker 2>All right, listen, guys, we have to take this break.

1824
01:31:24.800 --> 01:31:27.199
<v Speaker 2>I got dragon throwing stuff at me. Three oh three

1825
01:31:27.319 --> 01:31:30.039
<v Speaker 2>seven one three eight two five five. By the way,

1826
01:31:30.079 --> 01:31:33.520
<v Speaker 2>that was Dan McKenzie, CEO Plans dot Coe. He'll talk

1827
01:31:33.520 --> 01:31:37.800
<v Speaker 2>to you for free any estate questions CEO three.

1828
01:31:37.680 --> 01:31:47.239
<v Speaker 11>Co Plans go with a sure thing Denver's best roofer

1829
01:31:47.399 --> 01:31:50.279
<v Speaker 11>Excel Roofing dot com. You don't pay a cent until

1830
01:31:50.319 --> 01:31:56.760
<v Speaker 11>you're content. Time for an insurance check up free, no obligation.

1831
01:31:56.800 --> 01:32:00.640
<v Speaker 11>In comparison, call Compass Insurance paying too much your coverage

1832
01:32:00.680 --> 01:32:03.319
<v Speaker 11>at dozens of insurance companies find out now three all

1833
01:32:03.359 --> 01:32:06.279
<v Speaker 11>three seven seven one help. You'll think you're his only

1834
01:32:06.399 --> 01:32:08.840
<v Speaker 11>customer when you choose Frank Durand the real estate Man

1835
01:32:08.920 --> 01:32:12.359
<v Speaker 11>dot com to list your home with Remax Alliance three

1836
01:32:12.359 --> 01:32:19.199
<v Speaker 11>oh three nine two zero sixteen twenty two.

1837
01:32:19.760 --> 01:32:22.000
<v Speaker 2>All right, three oh three seven one three eight two

1838
01:32:22.079 --> 01:32:24.880
<v Speaker 2>five five three zero three Martino, you've been ripped off

1839
01:32:24.920 --> 01:32:27.439
<v Speaker 2>taking advantage of We got a couple lines open, but

1840
01:32:27.479 --> 01:32:30.840
<v Speaker 2>we're gonna jump right to Mandy. God, this happens this

1841
01:32:30.920 --> 01:32:34.239
<v Speaker 2>time of year all the time. Concrete problems, God, concrete,

1842
01:32:34.319 --> 01:32:36.920
<v Speaker 2>What happened Mandy?

1843
01:32:37.039 --> 01:32:38.840
<v Speaker 19>Tom Harry, what's happening?

1844
01:32:39.840 --> 01:32:43.880
<v Speaker 24>So I've sent pictures the top layer of my crete

1845
01:32:43.920 --> 01:32:46.159
<v Speaker 24>on my little porch has crumbled?

1846
01:32:46.199 --> 01:32:48.199
<v Speaker 11>How old is that? How old is that? I'm looking

1847
01:32:48.199 --> 01:32:49.439
<v Speaker 11>at it right now. How old is this?

1848
01:32:50.079 --> 01:32:53.439
<v Speaker 24>It was built in two thousand and five and it's

1849
01:32:53.520 --> 01:32:55.439
<v Speaker 24>been crumbling for about a year.

1850
01:32:55.680 --> 01:32:58.920
<v Speaker 11>Okay, it's not okay, you can't twenty years.

1851
01:32:58.920 --> 01:32:59.439
<v Speaker 19>It's okay.

1852
01:32:59.640 --> 01:33:03.279
<v Speaker 11>It's crumble ever technically, but you know what, God knows

1853
01:33:03.319 --> 01:33:05.760
<v Speaker 11>what happened to it. It could have been so many

1854
01:33:05.880 --> 01:33:08.279
<v Speaker 11>little things that eventually gave out.

1855
01:33:08.600 --> 01:33:10.439
<v Speaker 2>But are you asking how to repair it?

1856
01:33:11.600 --> 01:33:16.119
<v Speaker 24>I'm asking should I get it repaired quickly? And who

1857
01:33:16.199 --> 01:33:19.119
<v Speaker 24>could I contact to do a small job. It's just

1858
01:33:19.159 --> 01:33:20.520
<v Speaker 24>a little porch on my tail.

1859
01:33:20.760 --> 01:33:25.319
<v Speaker 11>Now. There are definitely materials that will patch that, but

1860
01:33:25.359 --> 01:33:29.680
<v Speaker 11>it will never blend perfectly. So something you can do

1861
01:33:30.399 --> 01:33:32.600
<v Speaker 11>is what you need is someone to blast the hell

1862
01:33:32.640 --> 01:33:34.279
<v Speaker 11>out of it to get rid of all the loose

1863
01:33:34.279 --> 01:33:37.359
<v Speaker 11>stuff on top, and then you're gonna have what's called

1864
01:33:37.399 --> 01:33:42.800
<v Speaker 11>exposed aggregate. Now, some people have taken exposed aggregate and

1865
01:33:42.840 --> 01:33:46.560
<v Speaker 11>grinded it down and they didn't bother pouring anything on top.

1866
01:33:46.640 --> 01:33:48.640
<v Speaker 2>They just epoxy or seal over it.

1867
01:33:49.079 --> 01:33:52.680
<v Speaker 11>And that can be attractive and durable because you've done

1868
01:33:52.680 --> 01:33:55.600
<v Speaker 11>away with all the loose stuff, but again you're gonna

1869
01:33:55.600 --> 01:33:57.439
<v Speaker 11>have what's called exposed aggregate.

1870
01:33:57.520 --> 01:33:59.000
<v Speaker 19>Some people like the way, but you do.

1871
01:33:59.039 --> 01:34:00.520
<v Speaker 11>Have to grind it a list, so you have to

1872
01:34:00.520 --> 01:34:03.439
<v Speaker 11>blast the hell of it, grind it, seal it, or

1873
01:34:03.520 --> 01:34:08.560
<v Speaker 11>you can get like an elite garage floors. Yeah, this guy,

1874
01:34:08.760 --> 01:34:11.640
<v Speaker 11>he is really good what he can do. He's still

1875
01:34:11.680 --> 01:34:13.319
<v Speaker 11>going to have to blast it, you know, with his

1876
01:34:13.399 --> 01:34:16.159
<v Speaker 11>power washer and all that, and do it. Do probably

1877
01:34:16.479 --> 01:34:19.680
<v Speaker 11>be blasting to get it down. Then he could coat it.

1878
01:34:19.680 --> 01:34:21.720
<v Speaker 11>Now here's what I'm going to tell you though, without

1879
01:34:21.800 --> 01:34:24.600
<v Speaker 11>putting a layer on top. If you coat it, you're

1880
01:34:24.640 --> 01:34:28.199
<v Speaker 11>still going to have it's It's going to probably be

1881
01:34:28.279 --> 01:34:31.479
<v Speaker 11>a very durable finish and I think it'll be attractive,

1882
01:34:31.520 --> 01:34:34.359
<v Speaker 11>but it's not going to be even you need.

1883
01:34:35.640 --> 01:34:37.319
<v Speaker 2>Oh, I think he could do that evenly.

1884
01:34:37.640 --> 01:34:39.800
<v Speaker 11>Do you think he could first before he puts the

1885
01:34:39.880 --> 01:34:42.960
<v Speaker 11>coating on. Do you think that coating the coating doesn't

1886
01:34:43.000 --> 01:34:43.680
<v Speaker 11>really fill?

1887
01:34:44.000 --> 01:34:47.039
<v Speaker 2>I know TJ will do this. TJ will make sure

1888
01:34:47.079 --> 01:34:49.159
<v Speaker 2>it's prepped right. And if he can't do it right,

1889
01:34:49.239 --> 01:34:51.199
<v Speaker 2>because he's going to do it, he won't do it

1890
01:34:51.239 --> 01:34:53.560
<v Speaker 2>because of his warranty. He's got to fix it forever

1891
01:34:53.760 --> 01:34:56.800
<v Speaker 2>you can you send that picture to TJ. Yeah, I'll

1892
01:34:56.800 --> 01:34:57.079
<v Speaker 2>do it.

1893
01:34:57.199 --> 01:34:58.800
<v Speaker 19>Let's send that picture to our guy.

1894
01:34:58.840 --> 01:35:01.399
<v Speaker 2>Okay, then she can pick out whatever color she could

1895
01:35:01.399 --> 01:35:04.079
<v Speaker 2>match that yellow in her house. She could do whatever

1896
01:35:04.119 --> 01:35:05.000
<v Speaker 2>she wants to be.

1897
01:35:05.600 --> 01:35:07.880
<v Speaker 19>Yeah, that started. I'm looking at the other pictures.

1898
01:35:07.880 --> 01:35:10.840
<v Speaker 11>Now I think he would blast the hell out of

1899
01:35:10.880 --> 01:35:15.560
<v Speaker 11>it and then cover it. Now again, you may have

1900
01:35:15.640 --> 01:35:18.640
<v Speaker 11>to put something over to patch it. Let's get him

1901
01:35:18.640 --> 01:35:20.680
<v Speaker 11>on the phone too. Let's just ask him a question

1902
01:35:20.840 --> 01:35:23.279
<v Speaker 11>in general about he knows what spalling is.

1903
01:35:23.680 --> 01:35:25.760
<v Speaker 2>Let's do that. We'll catch up on branks three oh

1904
01:35:25.840 --> 01:35:28.279
<v Speaker 2>three seven one three eight two five five.

1905
01:35:37.439 --> 01:35:40.680
<v Speaker 11>Go with a sure thing Denver's Best roofer Excel Roofing

1906
01:35:40.800 --> 01:35:43.439
<v Speaker 11>dot com. You don't pay a cent until you're content.

1907
01:35:46.840 --> 01:35:50.000
<v Speaker 11>Time for an insurance check up free, no obligation. In comparison,

1908
01:35:50.119 --> 01:35:53.720
<v Speaker 11>call Compass Insurance. Pay too much your coverage at dozens

1909
01:35:53.720 --> 01:35:56.439
<v Speaker 11>of insurance companies find out now three oh three seven

1910
01:35:56.560 --> 01:35:59.359
<v Speaker 11>seven to one help. You'll think you're his only customer

1911
01:35:59.399 --> 01:36:01.640
<v Speaker 11>when you choose Frank durand the real estate Man dot

1912
01:36:01.680 --> 01:36:05.000
<v Speaker 11>com to list your home with Remax Alliance three all

1913
01:36:05.039 --> 01:36:14.800
<v Speaker 11>three nine two zero sixteen twenty two. Hi, Tom Martino

1914
01:36:14.880 --> 01:36:17.319
<v Speaker 11>here three all three seven one three talk seven one

1915
01:36:17.399 --> 01:36:21.479
<v Speaker 11>three eight two five five Denverregen dot com. Mark was

1916
01:36:21.479 --> 01:36:23.880
<v Speaker 11>making fun of me for I had the hair thing

1917
01:36:23.960 --> 01:36:27.600
<v Speaker 11>done where they put the stem cells. I'm forgetting new

1918
01:36:27.600 --> 01:36:28.640
<v Speaker 11>growth now, like I said.

1919
01:36:28.479 --> 01:36:30.520
<v Speaker 2>You mean you got a lot of new growth.

1920
01:36:30.560 --> 01:36:33.920
<v Speaker 11>Yeah, Jim, seriously, I mean I'm not saying I'm Samson,

1921
01:36:33.960 --> 01:36:36.479
<v Speaker 11>but man, it really made a difference. And this has

1922
01:36:36.520 --> 01:36:39.439
<v Speaker 11>only been three or four weeks Denverregen dot com. So

1923
01:36:39.520 --> 01:36:42.880
<v Speaker 11>they do that plus regular stem cell therapy. Okay, let's

1924
01:36:42.920 --> 01:36:47.680
<v Speaker 11>talk now. We we did check her her picture. I

1925
01:36:47.720 --> 01:36:51.439
<v Speaker 11>want to talk to chij with elite garage floors, TJ.

1926
01:36:51.560 --> 01:36:53.399
<v Speaker 19>How you doing? Good to talk to you man?

1927
01:36:53.720 --> 01:36:56.439
<v Speaker 2>So Tom, thanks, Hey TJ.

1928
01:36:57.800 --> 01:37:01.600
<v Speaker 11>She's got spawling where you can see some exposed aggregate

1929
01:37:02.119 --> 01:37:04.800
<v Speaker 11>and then you see some sections of the broom finish.

1930
01:37:05.000 --> 01:37:06.760
<v Speaker 11>You know what I'm talking about, exactly right?

1931
01:37:07.880 --> 01:37:10.720
<v Speaker 25>Yes, I actually got a picture, and yes we can

1932
01:37:10.880 --> 01:37:11.319
<v Speaker 25>fix that.

1933
01:37:11.960 --> 01:37:13.439
<v Speaker 2>Oh good, how do you do it?

1934
01:37:14.560 --> 01:37:17.920
<v Speaker 25>So what we do is we grind the brush part

1935
01:37:17.960 --> 01:37:21.720
<v Speaker 25>of them. We'll put a pall of your thing mixture

1936
01:37:21.840 --> 01:37:24.840
<v Speaker 25>to make it kind of smooth, and we grind that.

1937
01:37:25.359 --> 01:37:27.119
<v Speaker 25>Then we put a coating on top of it.

1938
01:37:27.680 --> 01:37:31.319
<v Speaker 11>Wow, that is very good. Hey, listen, you won't get

1939
01:37:31.319 --> 01:37:36.079
<v Speaker 11>a better job, Mandy. This could be the solution.

1940
01:37:37.640 --> 01:37:39.359
<v Speaker 2>And you can match it any way you want, and

1941
01:37:39.399 --> 01:37:41.439
<v Speaker 2>I guarantee it'll be a heck of a lot lesson

1942
01:37:41.520 --> 01:37:42.119
<v Speaker 2>replacing it.

1943
01:37:42.159 --> 01:37:42.800
<v Speaker 19>Oh no, you know what.

1944
01:37:43.239 --> 01:37:46.079
<v Speaker 11>Plus it'll be prettier than what you had before. I

1945
01:37:46.079 --> 01:37:49.239
<v Speaker 11>mean it'll look finished, like really nice. You get to

1946
01:37:49.279 --> 01:37:50.680
<v Speaker 11>pick a color and a pattern.

1947
01:37:51.479 --> 01:37:52.279
<v Speaker 22>Is that a.

1948
01:37:52.239 --> 01:37:55.720
<v Speaker 2>Lot the original mix twenty years ago? Totally sad? Question?

1949
01:37:56.199 --> 01:37:58.800
<v Speaker 2>Is that too much aggregate? Would either of you say?

1950
01:37:59.000 --> 01:38:01.439
<v Speaker 2>Or is that pretty norm That seems like there's some

1951
01:38:01.680 --> 01:38:03.600
<v Speaker 2>pretty big chunks of rocks.

1952
01:38:03.319 --> 01:38:05.279
<v Speaker 11>And you think she got goodwaar out of that? And

1953
01:38:05.359 --> 01:38:06.760
<v Speaker 11>it was put in two thousand and four.

1954
01:38:08.840 --> 01:38:13.399
<v Speaker 26>I yes, Well they're more aggregate just because it's thicker,

1955
01:38:14.239 --> 01:38:20.119
<v Speaker 26>and it's more like a foundation wall, more of a structure, yeah,

1956
01:38:20.199 --> 01:38:21.920
<v Speaker 26>than than a floor.

1957
01:38:22.399 --> 01:38:26.039
<v Speaker 11>Do you think, though, twenty years is all you can expect?

1958
01:38:26.119 --> 01:38:30.159
<v Speaker 11>Or theoretically, can you have a monolith that doesn't ever

1959
01:38:30.600 --> 01:38:32.479
<v Speaker 11>have a problem?

1960
01:38:33.520 --> 01:38:36.359
<v Speaker 25>I don't think. I mean it depends on the concrete, Tom.

1961
01:38:36.399 --> 01:38:39.880
<v Speaker 25>I mean, I've lived at my house for almost twenty

1962
01:38:39.960 --> 01:38:41.600
<v Speaker 25>years and our concrete's perfect.

1963
01:38:42.279 --> 01:38:45.199
<v Speaker 2>Well, then there's stuff they build these roads with my god,

1964
01:38:45.439 --> 01:38:47.600
<v Speaker 2>I mean, I guess you're right. All the trucks and

1965
01:38:47.640 --> 01:38:51.720
<v Speaker 2>everything every single day, in and out. That's good stuff. Yeah.

1966
01:38:51.760 --> 01:38:53.600
<v Speaker 19>But anyway, man, let me give you his number.

1967
01:38:54.720 --> 01:38:58.640
<v Speaker 11>Uh seven to zero two five two.

1968
01:39:00.359 --> 01:39:01.520
<v Speaker 19>Tom, not that one.

1969
01:39:01.520 --> 01:39:03.560
<v Speaker 11>I'm sorry, I'm sorry, I'm sorry. That's your personal Let

1970
01:39:03.560 --> 01:39:04.359
<v Speaker 11>me here, I'll get it.

1971
01:39:04.399 --> 01:39:04.800
<v Speaker 2>I'll get it.

1972
01:39:04.840 --> 01:39:06.359
<v Speaker 19>I have it from our commercials.

1973
01:39:07.279 --> 01:39:12.560
<v Speaker 11>I'm sorry, man, Okay, yeah, okay, it's seven to zero

1974
01:39:13.039 --> 01:39:15.640
<v Speaker 11>nine nine two.

1975
01:39:15.439 --> 01:39:20.319
<v Speaker 2>Four four eight. Hey, are you guys still doing the cabinet?

1976
01:39:20.399 --> 01:39:22.279
<v Speaker 2>Just to remind him of your Mandy from the show?

1977
01:39:22.720 --> 01:39:25.199
<v Speaker 2>What were you saying by I'm talking to TJ. Are

1978
01:39:25.199 --> 01:39:27.000
<v Speaker 2>you still doing cabinets big time?

1979
01:39:28.199 --> 01:39:34.159
<v Speaker 25>Oh yeah, we're doing full complete garages, drywall, uh, painting everything.

1980
01:39:34.439 --> 01:39:37.720
<v Speaker 2>Oh my god. So you'll go into someone's garage not

1981
01:39:37.760 --> 01:39:41.119
<v Speaker 2>only do the wait, wait, you'll not the cabinets, but

1982
01:39:41.199 --> 01:39:42.199
<v Speaker 2>you'll fix drywall.

1983
01:39:42.359 --> 01:39:42.520
<v Speaker 20>Night.

1984
01:39:42.760 --> 01:39:43.000
<v Speaker 2>Yeah.

1985
01:39:43.439 --> 01:39:44.720
<v Speaker 19>What what he means by.

1986
01:39:44.680 --> 01:39:47.600
<v Speaker 11>Drywall is a lot of garages aren't finished on the inside.

1987
01:39:47.640 --> 01:39:52.960
<v Speaker 2>Oh wait, you'll finish the garage. Oh yeah, with drywall? Now,

1988
01:39:53.000 --> 01:39:55.000
<v Speaker 2>are you okay? I'll just put it to you like this.

1989
01:39:55.159 --> 01:39:56.760
<v Speaker 2>Are you cheaper than most people?

1990
01:39:58.880 --> 01:40:00.399
<v Speaker 26>We're Coretti.

1991
01:40:00.720 --> 01:40:02.479
<v Speaker 25>We're a little cheaper, but not much.

1992
01:40:02.720 --> 01:40:03.680
<v Speaker 2>But you are cheaper.

1993
01:40:03.680 --> 01:40:05.720
<v Speaker 11>If someone wants, I'll tell you what's cheaper about it

1994
01:40:05.800 --> 01:40:06.680
<v Speaker 11>or less expensive.

1995
01:40:06.720 --> 01:40:08.960
<v Speaker 2>I know this floor coverings, you're cheaper than anybody ever.

1996
01:40:09.000 --> 01:40:09.560
<v Speaker 2>Say no, I know.

1997
01:40:09.760 --> 01:40:12.920
<v Speaker 11>But he's mobilized once, so he's there already. So that's

1998
01:40:12.960 --> 01:40:15.159
<v Speaker 11>gonna help. Right there, that alone is gonna help.

1999
01:40:15.239 --> 01:40:17.800
<v Speaker 2>God TG I didn't know you would refinish the whole thing,

2000
01:40:17.840 --> 01:40:20.199
<v Speaker 2>but as far as the garage floor part, I do

2001
01:40:20.359 --> 01:40:22.640
<v Speaker 2>know he does a great job because he's done multiple

2002
01:40:22.680 --> 01:40:25.920
<v Speaker 2>areas in my house. You can check out Elite Garage

2003
01:40:25.920 --> 01:40:28.840
<v Speaker 2>Floors three oh three ninety three nine two four four eight.

2004
01:40:28.880 --> 01:40:31.159
<v Speaker 2>We got a ton going on, we got some open lines.

2005
01:40:31.399 --> 01:40:34.640
<v Speaker 11>Go with a sure thing Denver's Best roofer Excel Roofing

2006
01:40:34.760 --> 01:40:37.399
<v Speaker 11>dot com. You don't pay a cent until you're content.

2007
01:40:40.760 --> 01:40:43.960
<v Speaker 11>Time for an insurance checkup free, no obligation. In comparison,

2008
01:40:44.079 --> 01:40:47.600
<v Speaker 11>call Compass Insurance paying too much your coverage at dozens

2009
01:40:47.640 --> 01:40:50.359
<v Speaker 11>of insurance companies find out now three oh three, seven

2010
01:40:50.399 --> 01:40:52.760
<v Speaker 11>to seven to one help. You'll think you're his only

2011
01:40:52.840 --> 01:40:55.319
<v Speaker 11>customer when you choose Frank durand the Real estate Man

2012
01:40:55.359 --> 01:40:58.760
<v Speaker 11>dot com to list your home with Remax Alliance three

2013
01:40:58.800 --> 01:41:04.000
<v Speaker 11>oh three nine two zero sixteen twenty two.

2014
01:41:06.319 --> 01:41:11.680
<v Speaker 1>Ripped News need advice, so you don't have.

2015
01:41:13.840 --> 01:41:14.640
<v Speaker 15>Come running.

2016
01:41:14.880 --> 01:41:15.960
<v Speaker 21>Just as fast as we.

2017
01:41:16.039 --> 01:41:19.680
<v Speaker 1>Can, Shooter's gonna help coming.

2018
01:41:20.079 --> 01:41:27.399
<v Speaker 2>Man Dix's the Troubleshooter Show. Now, Tom Martine, Hey.

2019
01:41:27.159 --> 01:41:30.279
<v Speaker 11>Tom Martina here with Mark Major, Deputy docks In Deputy

2020
01:41:30.279 --> 01:41:32.720
<v Speaker 11>bou had to run. We got Paul the waterman who's

2021
01:41:32.800 --> 01:41:34.840
<v Speaker 11>doing a screaming deal on an in house system.

2022
01:41:34.920 --> 01:41:38.199
<v Speaker 19>Let me tell you something. I'm serious now.

2023
01:41:38.760 --> 01:41:43.199
<v Speaker 11>I routinely advertise softening at thirty four one hundred bucks

2024
01:41:43.319 --> 01:41:48.239
<v Speaker 11>fully installed in your house. I then advertise drinking water

2025
01:41:48.279 --> 01:41:53.239
<v Speaker 11>at your kitchen sank for fourteen hundred bucks reverse Osmos's

2026
01:41:53.239 --> 01:41:57.720
<v Speaker 11>wonderful drinking system. He's doing a combination right now at

2027
01:41:58.399 --> 01:42:00.000
<v Speaker 11>an unbelievable price.

2028
01:42:00.079 --> 01:42:02.439
<v Speaker 2>I mean, you're here's what here's what you're doing.

2029
01:42:02.680 --> 01:42:05.600
<v Speaker 11>You're getting a discount on the whole house oftener and

2030
01:42:05.640 --> 01:42:08.840
<v Speaker 11>then you're basically getting the reverse losmosis free. If you

2031
01:42:08.880 --> 01:42:10.720
<v Speaker 11>look at what he used to charge, and these are

2032
01:42:10.760 --> 01:42:13.920
<v Speaker 11>real prices people that we've paid. This is not something

2033
01:42:13.960 --> 01:42:16.079
<v Speaker 11>that he just made up. So why Paul, are you

2034
01:42:16.079 --> 01:42:18.560
<v Speaker 11>getting a special deer from the manufacturer or what what's

2035
01:42:18.600 --> 01:42:18.920
<v Speaker 11>going on?

2036
01:42:18.960 --> 01:42:19.159
<v Speaker 22>Bro?

2037
01:42:19.920 --> 01:42:22.560
<v Speaker 4>Yeah, it's a manufacturer, and so we're passing that on

2038
01:42:22.640 --> 01:42:23.359
<v Speaker 4>to the consumer.

2039
01:42:23.640 --> 01:42:25.680
<v Speaker 19>So thirty one ninety five, thirty.

2040
01:42:25.439 --> 01:42:27.640
<v Speaker 4>One ninety five, how long is this going to last?

2041
01:42:27.680 --> 01:42:29.039
<v Speaker 4>It's gonna last the end of the month.

2042
01:42:30.159 --> 01:42:32.199
<v Speaker 2>How do I apply for a refund for the one

2043
01:42:32.239 --> 01:42:34.760
<v Speaker 2>you sold me at a higher price? Well, no, you

2044
01:42:35.039 --> 01:42:36.840
<v Speaker 2>had a different unit, So you're in waltwater.

2045
01:42:37.000 --> 01:42:41.039
<v Speaker 11>Okay, okay, see okay? Three oh three eight six, two, five, five,

2046
01:42:41.159 --> 01:42:41.640
<v Speaker 11>five four.

2047
01:42:41.800 --> 01:42:44.640
<v Speaker 2>You know I actually did shop around Tom you know me, No,

2048
01:42:44.920 --> 01:42:48.720
<v Speaker 2>he's a I shop around beyond what most I know.

2049
01:42:48.840 --> 01:42:51.840
<v Speaker 2>Do I know you do. We're doing our bathroom right now,

2050
01:42:51.840 --> 01:42:54.239
<v Speaker 2>and I shopped around five different people to give you

2051
01:42:54.239 --> 01:42:59.800
<v Speaker 2>an idea. But with Paul, I was truly blown away. Yeah,

2052
01:43:00.079 --> 01:43:03.760
<v Speaker 2>even more than that, because the highest estimate I got

2053
01:43:04.039 --> 01:43:05.840
<v Speaker 2>we talk about how we can save you up to

2054
01:43:05.880 --> 01:43:09.640
<v Speaker 2>fifty percent. But in all honesty, I got one estimate

2055
01:43:09.680 --> 01:43:13.039
<v Speaker 2>from somebody that we all know and love, and it

2056
01:43:13.119 --> 01:43:16.079
<v Speaker 2>was three times higher. Oh I know it for three

2057
01:43:16.399 --> 01:43:20.600
<v Speaker 2>times higher. And arguably, Paul, the water softener they wanted

2058
01:43:20.640 --> 01:43:25.000
<v Speaker 2>to sell me wasn't even a water softener. According to No,

2059
01:43:25.159 --> 01:43:26.800
<v Speaker 2>I don't like things I've researched.

2060
01:43:26.840 --> 01:43:30.079
<v Speaker 11>Here's what they Okay, and I talked to these guys

2061
01:43:30.119 --> 01:43:33.760
<v Speaker 11>about it. Okay, they're not dishonest machines.

2062
01:43:34.359 --> 01:43:35.319
<v Speaker 2>I just hate them.

2063
01:43:35.600 --> 01:43:37.119
<v Speaker 19>And let's just call it's Halo.

2064
01:43:37.239 --> 01:43:39.279
<v Speaker 2>Let's just say we replaced one this morning.

2065
01:43:39.479 --> 01:43:41.520
<v Speaker 19>I just want to say what this is. I want

2066
01:43:41.560 --> 01:43:42.439
<v Speaker 19>people to hear this.

2067
01:43:42.439 --> 01:43:45.359
<v Speaker 11>This is really important that we give out accurate information.

2068
01:43:46.479 --> 01:43:55.560
<v Speaker 11>Halo does not soften water. Now, listen, it doesn't remove

2069
01:43:56.319 --> 01:44:01.600
<v Speaker 11>hardness from water. But what technically if you talk to

2070
01:44:01.680 --> 01:44:05.199
<v Speaker 11>these people that sell it and that make it, they

2071
01:44:05.239 --> 01:44:12.399
<v Speaker 11>say it makes hard water behave like soft water by

2072
01:44:12.439 --> 01:44:16.239
<v Speaker 11>aligning the molecules blah blah blah. So by doing that,

2073
01:44:16.800 --> 01:44:20.640
<v Speaker 11>even though you have hard water, they say, it won't

2074
01:44:20.640 --> 01:44:25.000
<v Speaker 11>cause the harm to your plumbing and stuff. But you

2075
01:44:25.039 --> 01:44:27.840
<v Speaker 11>can't feel the difference on your skin, not one bit.

2076
01:44:28.239 --> 01:44:28.479
<v Speaker 3>No.

2077
01:44:28.720 --> 01:44:31.600
<v Speaker 2>But where the controversy came up, and it was a

2078
01:44:31.640 --> 01:44:34.720
<v Speaker 2>couple of years ago. You'll remember this. Someone had a

2079
01:44:34.760 --> 01:44:38.319
<v Speaker 2>boiler system and they had extreme hot water. I believe

2080
01:44:38.359 --> 01:44:41.159
<v Speaker 2>it was a boiler hard water, and they were hard water.

2081
01:44:41.000 --> 01:44:42.880
<v Speaker 11>And they put the they were told to put in

2082
01:44:42.920 --> 01:44:43.560
<v Speaker 11>a softener.

2083
01:44:43.680 --> 01:44:46.960
<v Speaker 2>They sold them the boiler, the company sold them the boiler.

2084
01:44:46.800 --> 01:44:51.199
<v Speaker 11>And thelo The HALO s was supposed to preserve the boiler.

2085
01:44:51.279 --> 01:44:52.439
<v Speaker 2>It ruined the boiler.

2086
01:44:52.560 --> 01:44:57.279
<v Speaker 11>The boiler was filled with cake caked up hardness.

2087
01:44:58.119 --> 01:45:00.720
<v Speaker 2>We got them to refund the money on that one.

2088
01:45:00.840 --> 01:45:03.720
<v Speaker 11>I know, but I'm saying that's who came up and

2089
01:45:04.399 --> 01:45:05.159
<v Speaker 11>you repaired it, right.

2090
01:45:05.239 --> 01:45:05.680
<v Speaker 2>We repaired.

2091
01:45:05.760 --> 01:45:07.960
<v Speaker 4>We put a dual tank water software in and then

2092
01:45:07.960 --> 01:45:09.359
<v Speaker 4>they eventually upgrade.

2093
01:45:09.039 --> 01:45:11.279
<v Speaker 2>It to a whole house ro because of the other

2094
01:45:11.319 --> 01:45:12.199
<v Speaker 2>elements in the water.

2095
01:45:12.560 --> 01:45:14.439
<v Speaker 4>The one thing I want to say about the HALO

2096
01:45:14.600 --> 01:45:18.439
<v Speaker 4>is that understand this water hardness is calcium carbonate, which

2097
01:45:18.520 --> 01:45:19.159
<v Speaker 4>is a scale.

2098
01:45:19.239 --> 01:45:23.840
<v Speaker 2>It's a rock. You're not going to suspend a rock.

2099
01:45:24.840 --> 01:45:25.119
<v Speaker 19>Why.

2100
01:45:25.319 --> 01:45:28.880
<v Speaker 11>Okay, look at Paul I when I talk about this,

2101
01:45:29.000 --> 01:45:29.720
<v Speaker 11>I get in trouble.

2102
01:45:29.760 --> 01:45:30.800
<v Speaker 2>Here's why you.

2103
01:45:30.800 --> 01:45:35.199
<v Speaker 11>When I say there's complete transparency on my referral list,

2104
01:45:35.279 --> 01:45:36.680
<v Speaker 11>I mean at one thousand percent.

2105
01:45:37.199 --> 01:45:39.319
<v Speaker 2>I don't go along with things just because I.

2106
01:45:39.279 --> 01:45:42.840
<v Speaker 11>Have good people that sell them. I know great people

2107
01:45:43.039 --> 01:45:46.319
<v Speaker 11>that sell the Halo systems. But I think they've sold

2108
01:45:46.359 --> 01:45:51.600
<v Speaker 11>on it and and they don't work. Okay, now listen, now, listen, man.

2109
01:45:52.039 --> 01:45:54.239
<v Speaker 11>I don't know how they're getting away with it nationwide.

2110
01:45:54.279 --> 01:45:56.680
<v Speaker 11>I don't know how the Federal Trade Commission, the EPA.

2111
01:45:56.800 --> 01:45:58.960
<v Speaker 11>Why are they allowed to make the claims they do?

2112
01:45:59.319 --> 01:46:03.159
<v Speaker 11>These stems cost fifteen grand and they don't do near

2113
01:46:03.239 --> 01:46:04.960
<v Speaker 11>what yours does at thirty four hundred.

2114
01:46:05.079 --> 01:46:06.960
<v Speaker 4>Well here's the other thing too, to be very candid,

2115
01:46:07.359 --> 01:46:10.479
<v Speaker 4>neither does aquasana. You know, there's no such thing as

2116
01:46:10.479 --> 01:46:13.880
<v Speaker 4>a salt free water softer. They don't exist aquasan and pelican.

2117
01:46:14.479 --> 01:46:16.079
<v Speaker 19>And there's another misnomer.

2118
01:46:16.800 --> 01:46:21.239
<v Speaker 11>Water softeners do not add salt to your water. Correct

2119
01:46:21.439 --> 01:46:25.520
<v Speaker 11>They use it to rinse the filters. I okay, So

2120
01:46:25.600 --> 01:46:28.840
<v Speaker 11>in other words, here's what happens when your softeners not

2121
01:46:28.960 --> 01:46:32.960
<v Speaker 11>being used. The filters have to be washed out because

2122
01:46:32.960 --> 01:46:34.279
<v Speaker 11>they have all the hardness in there.

2123
01:46:34.520 --> 01:46:36.319
<v Speaker 2>They use a salt briny.

2124
01:46:35.960 --> 01:46:39.600
<v Speaker 11>Water to do it, and then that is then rinsed

2125
01:46:39.640 --> 01:46:42.920
<v Speaker 11>with fresh water and all flush down your drain. That's

2126
01:46:42.960 --> 01:46:47.520
<v Speaker 11>how water softeners work. It doesn't add salt to the

2127
01:46:47.600 --> 01:46:50.960
<v Speaker 11>drinking water or your water supply. Now, there might be

2128
01:46:51.000 --> 01:46:54.039
<v Speaker 11>a tiny bit of residual after you wash out the

2129
01:46:54.039 --> 01:46:57.399
<v Speaker 11>filters that are in the filters that you get, but

2130
01:46:57.600 --> 01:46:59.880
<v Speaker 11>I don't think it's measurable.

2131
01:46:59.319 --> 01:46:59.960
<v Speaker 2>Do you. No.

2132
01:47:00.000 --> 01:47:02.960
<v Speaker 4>The water softening resin is the filter media and So

2133
01:47:03.000 --> 01:47:06.880
<v Speaker 4>what happens is is that it's the ion exchange. Yes,

2134
01:47:06.960 --> 01:47:10.079
<v Speaker 4>so if calcium carbonates hard news, sodium chloride is a

2135
01:47:10.159 --> 01:47:13.520
<v Speaker 4>detergent calcium chlorid go down the drain. The byproduct of

2136
01:47:13.520 --> 01:47:16.760
<v Speaker 4>a water softener sodium carbonate, which is baking.

2137
01:47:16.479 --> 01:47:20.359
<v Speaker 2>Soda, you must be a blasted parties, I am.

2138
01:47:20.880 --> 01:47:24.840
<v Speaker 11>Well, you know what, here's the thing man Again, there

2139
01:47:24.880 --> 01:47:28.960
<v Speaker 11>are people who are really really pissed off when I

2140
01:47:29.079 --> 01:47:32.359
<v Speaker 11>start talking about this. They call it whole house filtration

2141
01:47:32.600 --> 01:47:33.239
<v Speaker 11>and conditioning.

2142
01:47:33.279 --> 01:47:36.600
<v Speaker 2>Well, that's the one thing that halo. The halo does

2143
01:47:36.920 --> 01:47:39.520
<v Speaker 2>actually filter the water as well, though no, I mean

2144
01:47:39.560 --> 01:47:41.800
<v Speaker 2>your typical softener doesn't do that part.

2145
01:47:41.920 --> 01:47:45.000
<v Speaker 4>Well, it uses activated carbon mark trade. So what the

2146
01:47:45.039 --> 01:47:48.239
<v Speaker 4>halo is is it's a carbon filter back Carson carbon

2147
01:47:48.279 --> 01:47:51.279
<v Speaker 4>filter with a magnet, and so magnet is not going

2148
01:47:51.319 --> 01:47:53.520
<v Speaker 4>to soften the water, won't suspend the hardness.

2149
01:47:53.760 --> 01:47:54.800
<v Speaker 2>Now I went to the Water.

2150
01:47:54.680 --> 01:47:58.520
<v Speaker 4>Quality Association and said, hey, because the halo uses the seal,

2151
01:47:59.039 --> 01:48:00.520
<v Speaker 4>and I said, you got a hold their feet to

2152
01:48:00.560 --> 01:48:03.039
<v Speaker 4>the fire because this is not a water softener. And

2153
01:48:03.079 --> 01:48:08.000
<v Speaker 4>so now they're supposed to advertise under brochure water conditioner.

2154
01:48:07.840 --> 01:48:08.640
<v Speaker 2>It seems, and.

2155
01:48:11.600 --> 01:48:15.760
<v Speaker 11>Listen to how carefully they advertise, listen to the benefits. Listen,

2156
01:48:16.960 --> 01:48:21.880
<v Speaker 11>solves hard water problems. Do you notice the difference.

2157
01:48:21.960 --> 01:48:25.520
<v Speaker 2>Yeah, I'm reading the same thing. Not it softens water,

2158
01:48:25.720 --> 01:48:26.920
<v Speaker 2>but it solves.

2159
01:48:27.520 --> 01:48:30.439
<v Speaker 11>Although it does say softening up above it says high

2160
01:48:30.479 --> 01:48:35.239
<v Speaker 11>filtration softening Listen. I imagine some of that filtration does

2161
01:48:35.279 --> 01:48:36.279
<v Speaker 11>take some metals out.

2162
01:48:37.520 --> 01:48:41.239
<v Speaker 4>It does probably right, well, certain carbon filters will take

2163
01:48:41.319 --> 01:48:43.600
<v Speaker 4>lead out, absolutely.

2164
01:48:43.000 --> 01:48:47.399
<v Speaker 11>And they will take some of the hardness out filters not. Now,

2165
01:48:47.640 --> 01:48:51.439
<v Speaker 11>Halo does offer water softener. Halo offers a legitimate resin

2166
01:48:51.479 --> 01:48:52.640
<v Speaker 11>based water, so they do.

2167
01:48:52.760 --> 01:48:55.199
<v Speaker 2>Okay, oh they do, but it probably costs twice as

2168
01:48:55.279 --> 01:48:56.279
<v Speaker 2>much as yours.

2169
01:48:56.079 --> 01:48:59.359
<v Speaker 4>Right, and so the Halo five is not a water softener. Now,

2170
01:48:59.640 --> 01:49:01.920
<v Speaker 4>I'm a builder that put in a Halo five. The

2171
01:49:01.960 --> 01:49:05.279
<v Speaker 4>customer was upset. They went to Halo direct. Halo came

2172
01:49:05.319 --> 01:49:07.880
<v Speaker 4>out and put an actual salt based water softener in.

2173
01:49:08.279 --> 01:49:09.920
<v Speaker 4>That's the only way to soften the water.

2174
01:49:10.359 --> 01:49:12.920
<v Speaker 11>So they do make conventional softener, right, they do make

2175
01:49:12.960 --> 01:49:14.920
<v Speaker 11>a conventional water softener Halo.

2176
01:49:15.359 --> 01:49:19.279
<v Speaker 4>The Halo five is basically activated carbon with a magnet.

2177
01:49:19.680 --> 01:49:22.359
<v Speaker 4>That magnet is there's no way that you're going to

2178
01:49:22.399 --> 01:49:26.479
<v Speaker 4>take a rock which is hardness and have a magnet repolarizing.

2179
01:49:26.560 --> 01:49:29.039
<v Speaker 11>You're right there. In fact, they don't. They've taken the

2180
01:49:29.079 --> 01:49:30.920
<v Speaker 11>word softener off of that Halo five.

2181
01:49:31.000 --> 01:49:33.640
<v Speaker 2>That's right, they don't. They're right.

2182
01:49:32.960 --> 01:49:36.039
<v Speaker 4>Yes, they called a conditioner. Now well they got slapped.

2183
01:49:36.119 --> 01:49:38.079
<v Speaker 4>Well it's legit. They're doing it right now.

2184
01:49:38.239 --> 01:49:41.279
<v Speaker 11>Yeah, So people, I want to I want to amend something.

2185
01:49:42.000 --> 01:49:45.239
<v Speaker 11>Halo does have some real softeners, okay, of course, always

2186
01:49:45.239 --> 01:49:48.840
<v Speaker 11>price compare with other companies. They do have conventional softeners.

2187
01:49:49.159 --> 01:49:50.960
<v Speaker 11>And then they also have this thing called the Halo

2188
01:49:51.039 --> 01:49:55.520
<v Speaker 11>five which is a whole house filtration and conditioning and

2189
01:49:55.760 --> 01:49:59.600
<v Speaker 11>it's not a softener a softener. Yeah, they they've corrected that.

2190
01:50:00.039 --> 01:50:02.399
<v Speaker 11>So I was wrong when I said they were misadvertising.

2191
01:50:02.439 --> 01:50:03.279
<v Speaker 11>They did correct that.

2192
01:50:03.560 --> 01:50:05.800
<v Speaker 2>Why was that because of the government or well.

2193
01:50:05.560 --> 01:50:07.920
<v Speaker 4>No, it's because of the complaints because if you look

2194
01:50:07.920 --> 01:50:11.239
<v Speaker 4>at it, the Halo five, I mean they sell anywhere

2195
01:50:11.279 --> 01:50:14.840
<v Speaker 4>between five thousand, eight thousand, eleven thousand on up, and

2196
01:50:14.880 --> 01:50:16.880
<v Speaker 4>they were and I agree with you. I think the

2197
01:50:16.880 --> 01:50:21.000
<v Speaker 4>manufacturer misled certain plumber representatives and let them believe this

2198
01:50:21.159 --> 01:50:24.159
<v Speaker 4>was the greatest thing since you know butter, but it wasn't.

2199
01:50:24.199 --> 01:50:26.960
<v Speaker 4>And then you know, these guys believed the manufacturer rep

2200
01:50:27.039 --> 01:50:29.960
<v Speaker 4>talk and until you know no one likes to you know,

2201
01:50:30.520 --> 01:50:32.920
<v Speaker 4>believe something and find out that you know they relied to.

2202
01:50:33.600 --> 01:50:36.079
<v Speaker 11>Well, we have time to get calls, of course, we

2203
01:50:36.119 --> 01:50:38.000
<v Speaker 11>have forty five minutes or more three oh three seven

2204
01:50:38.079 --> 01:50:40.159
<v Speaker 11>one three talks seven or three two five five or

2205
01:50:40.239 --> 01:50:42.880
<v Speaker 11>three oh three Martino got a quick follow up, and

2206
01:50:42.920 --> 01:50:45.079
<v Speaker 11>you're going to follow up on the hailstorm the hell

2207
01:50:45.760 --> 01:50:49.119
<v Speaker 11>claim the repair shop has had this car they feel

2208
01:50:49.119 --> 01:50:52.439
<v Speaker 11>for an excessive amount of time. Deputy Dot called on

2209
01:50:52.520 --> 01:50:53.319
<v Speaker 11>and we'll talk about that.

2210
01:50:53.359 --> 01:50:53.800
<v Speaker 19>Frank time.

2211
01:50:53.920 --> 01:50:55.720
<v Speaker 2>I like what I heard either, keep going.

2212
01:50:55.840 --> 01:50:57.199
<v Speaker 19>Frank Dran the real estate.

2213
01:50:57.000 --> 01:50:58.960
<v Speaker 11>Man, will to let you know what your house will

2214
01:50:59.000 --> 01:51:00.960
<v Speaker 11>sell for now. A lot of people think they have

2215
01:51:01.000 --> 01:51:03.039
<v Speaker 11>to get an appraisal, and appraisal will tell you nothing

2216
01:51:03.079 --> 01:51:06.000
<v Speaker 11>about that. Frank Duran will use actual stats to show

2217
01:51:06.039 --> 01:51:09.159
<v Speaker 11>you what that house in similar houses self work based

2218
01:51:09.199 --> 01:51:12.560
<v Speaker 11>on his thirty years of experience. Get some real information

2219
01:51:12.680 --> 01:51:15.039
<v Speaker 11>free of charge, with no obligation. Three oh three nine

2220
01:51:15.039 --> 01:51:24.319
<v Speaker 11>two zero sixteen twenty two. Go with a sure thing

2221
01:51:24.439 --> 01:51:27.239
<v Speaker 11>Denver's Best roofer Excel roofing dot com.

2222
01:51:27.279 --> 01:51:27.840
<v Speaker 2>You don't pay a.

2223
01:51:27.960 --> 01:51:32.680
<v Speaker 12>Cent until you're contenth.

2224
01:51:32.680 --> 01:51:36.239
<v Speaker 11>Time for an insurance checkup free, no obligation comparison call

2225
01:51:36.359 --> 01:51:39.680
<v Speaker 11>Compass insurance paying too much your coverage at dozens of

2226
01:51:39.680 --> 01:51:42.359
<v Speaker 11>insurance companies. Find out now three oh three seven to

2227
01:51:42.399 --> 01:51:45.239
<v Speaker 11>seven to one help. You'll think you're his only customer

2228
01:51:45.239 --> 01:51:47.520
<v Speaker 11>when you choose Frank durand the real estate Man dot

2229
01:51:47.520 --> 01:51:50.880
<v Speaker 11>com to list your home with Remax Alliance three oh

2230
01:51:50.880 --> 01:51:59.720
<v Speaker 11>three nine two zero sixteen twenty two.

2231
01:52:02.560 --> 01:52:04.720
<v Speaker 2>All right, three oh three seven one three eight two

2232
01:52:04.880 --> 01:52:06.880
<v Speaker 2>five five man, we get to talking during the break.

2233
01:52:06.880 --> 01:52:08.520
<v Speaker 2>You want to hear about it, you go to YouTube

2234
01:52:08.520 --> 01:52:11.960
<v Speaker 2>dot com. Type in Troubleshooter Network. I'm shocked, Tom, how

2235
01:52:12.000 --> 01:52:15.880
<v Speaker 2>many people actually watch us and listen to us every day.

2236
01:52:16.560 --> 01:52:20.039
<v Speaker 2>The biggest thing are the downloads over time, those you

2237
01:52:20.119 --> 01:52:23.479
<v Speaker 2>don't oh over here, fifty thousand your average a month.

2238
01:52:23.720 --> 01:52:27.239
<v Speaker 11>Yeah, we get a ton of people like downloading it,

2239
01:52:27.279 --> 01:52:29.840
<v Speaker 11>and then they can listen to it when they're on

2240
01:52:29.880 --> 01:52:32.359
<v Speaker 11>the treadmill or they're working out or whatever. But but

2241
01:52:32.520 --> 01:52:36.359
<v Speaker 11>the downloads far exceed the streamers. The streamers are still

2242
01:52:36.359 --> 01:52:38.199
<v Speaker 11>important to us, and then of course our listeners.

2243
01:52:38.560 --> 01:52:42.119
<v Speaker 2>I got someone with an interesting question for you. This

2244
01:52:42.319 --> 01:52:44.399
<v Speaker 2>is a good one. I know the answer kind of

2245
01:52:44.680 --> 01:52:46.439
<v Speaker 2>I'm gonna go to my text to go ahead, Okay,

2246
01:52:46.479 --> 01:52:50.279
<v Speaker 2>you ready what gut? You started in this troubleshooting forty

2247
01:52:50.319 --> 01:52:53.760
<v Speaker 2>five years and there's people out there forty five years here,

2248
01:52:53.840 --> 01:52:56.119
<v Speaker 2>fifty years. I mean, what what do you wake up

2249
01:52:56.119 --> 01:52:58.000
<v Speaker 2>one day and some guy ripped you off?

2250
01:52:58.039 --> 01:53:00.960
<v Speaker 11>I swear to god, it's working for a newspaper, the

2251
01:53:01.039 --> 01:53:04.640
<v Speaker 11>Catskill Daily Mail and the Green County News, little tiny newspaper.

2252
01:53:04.960 --> 01:53:09.600
<v Speaker 19>And I was going to, I was going to.

2253
01:53:09.720 --> 01:53:12.760
<v Speaker 2>What were you doing for the newspaper writing troubleshooting columns?

2254
01:53:12.880 --> 01:53:13.880
<v Speaker 19>Or what I was?

2255
01:53:14.359 --> 01:53:16.479
<v Speaker 11>First of all, I was in the mail room, and

2256
01:53:16.520 --> 01:53:20.760
<v Speaker 11>then I started studying this in community college because I

2257
01:53:20.800 --> 01:53:23.079
<v Speaker 11>couldn't afford to go to university at first, so I

2258
01:53:23.199 --> 01:53:26.520
<v Speaker 11>was in community college taking journalism, and then they gave

2259
01:53:26.560 --> 01:53:29.600
<v Speaker 11>me a part time job writing. So I got ripped

2260
01:53:29.640 --> 01:53:31.800
<v Speaker 11>off by a girl who bought my car.

2261
01:53:32.560 --> 01:53:36.199
<v Speaker 2>What were you writing? At first? So it was consumer stuff,

2262
01:53:36.279 --> 01:53:39.159
<v Speaker 2>no news, just news, okay. They they gave.

2263
01:53:38.960 --> 01:53:42.600
<v Speaker 11>Me little assignments like an obituary or or or something

2264
01:53:42.640 --> 01:53:46.880
<v Speaker 11>a little a country market something, just stupid little articles.

2265
01:53:47.319 --> 01:53:50.760
<v Speaker 11>Then when I got ripped off, this girl bought my car,

2266
01:53:50.960 --> 01:53:53.800
<v Speaker 11>promised to pay me monthly and didn't pay me, And

2267
01:53:53.840 --> 01:53:55.720
<v Speaker 11>I took it a small claims court and I won.

2268
01:53:55.920 --> 01:53:59.359
<v Speaker 2>I found a weird law. It's law of affirmation. It's

2269
01:53:59.359 --> 01:54:00.720
<v Speaker 2>a weird law in New York.

2270
01:54:00.800 --> 01:54:03.279
<v Speaker 11>What it meant was, if you made a contract in

2271
01:54:03.319 --> 01:54:06.960
<v Speaker 11>your seventeenth year, on your way or in your eighteenth year,

2272
01:54:07.039 --> 01:54:10.239
<v Speaker 11>you're not yet eighteen, but it's junior eighteenth year, and

2273
01:54:10.279 --> 01:54:15.479
<v Speaker 11>you did not disavow it when you turned eighteen, you

2274
01:54:15.680 --> 01:54:18.600
<v Speaker 11>automatically affirmed it. Now, the reason they did that in

2275
01:54:18.600 --> 01:54:21.159
<v Speaker 11>New York is because they were having trouble with older

2276
01:54:21.560 --> 01:54:27.119
<v Speaker 11>teenagers who were signing contracts and then ditching them, you know, because.

2277
01:54:26.880 --> 01:54:29.840
<v Speaker 2>They weren't eighteen. So what they said was, Okay, if

2278
01:54:29.880 --> 01:54:32.680
<v Speaker 2>you make a contract just before you turn eighteen and

2279
01:54:32.760 --> 01:54:36.159
<v Speaker 2>you don't rescind it, it's going to after a certain

2280
01:54:36.239 --> 01:54:38.880
<v Speaker 2>number of days, it's going to take effect. And how

2281
01:54:38.920 --> 01:54:40.640
<v Speaker 2>would you formally rescind it?

2282
01:54:41.399 --> 01:54:43.760
<v Speaker 11>You would say that contract I signed with you when

2283
01:54:43.800 --> 01:54:46.159
<v Speaker 11>I was seventeen, I don't want it.

2284
01:54:46.640 --> 01:54:50.840
<v Speaker 2>I mean, you basically rescinded it. So this was like

2285
01:54:51.279 --> 01:54:52.399
<v Speaker 2>so normal.

2286
01:54:52.640 --> 01:54:55.520
<v Speaker 11>So what I did was I found this law and

2287
01:54:55.960 --> 01:54:58.119
<v Speaker 11>waited for her to turn eighteen, because that was why

2288
01:54:58.159 --> 01:55:00.439
<v Speaker 11>she wasn't paying a rod says she was seventeen. You

2289
01:55:00.479 --> 01:55:03.079
<v Speaker 11>can't enforce the contract anyway. So I waited for her

2290
01:55:03.079 --> 01:55:05.359
<v Speaker 11>to turn eighteen. Then I waited the five days.

2291
01:55:05.159 --> 01:55:08.119
<v Speaker 2>And served her and she never rescinded it. She had

2292
01:55:08.119 --> 01:55:09.640
<v Speaker 2>not resent. She didn't know about the law.

2293
01:55:09.840 --> 01:55:12.680
<v Speaker 11>So her mom came to her with court and in

2294
01:55:12.720 --> 01:55:15.159
<v Speaker 11>court and I said to the judge your on her,

2295
01:55:15.239 --> 01:55:18.000
<v Speaker 11>here's this law. And she didn't resend it because he said,

2296
01:55:18.039 --> 01:55:19.880
<v Speaker 11>what are you going to do? You signed a contract

2297
01:55:19.880 --> 01:55:22.600
<v Speaker 11>with a minor, and even this judge didn't know. And

2298
01:55:22.640 --> 01:55:25.319
<v Speaker 11>I said, well, here's the law at the time. And

2299
01:55:25.359 --> 01:55:27.880
<v Speaker 11>he said, ma'am, it looks like we have to put

2300
01:55:27.880 --> 01:55:30.239
<v Speaker 11>a judgment against you for the money, or you can

2301
01:55:30.279 --> 01:55:32.439
<v Speaker 11>make it a payment arrangement. She so they paid me

2302
01:55:32.520 --> 01:55:34.800
<v Speaker 11>right there and I wrote the story in the newspaper.

2303
01:55:34.800 --> 01:55:36.119
<v Speaker 11>I asked the guy if I could write the story

2304
01:55:36.159 --> 01:55:39.199
<v Speaker 11>about little known laws, and I wrote the story and

2305
01:55:39.239 --> 01:55:42.680
<v Speaker 11>then the next week I got a pile of mail

2306
01:55:43.600 --> 01:55:46.079
<v Speaker 11>and he says this is for you, and he says

2307
01:55:46.159 --> 01:55:46.840
<v Speaker 11>you like doing this?

2308
01:55:46.920 --> 01:55:48.880
<v Speaker 2>I said yeah. He said, well research the more and

2309
01:55:48.920 --> 01:55:51.399
<v Speaker 2>I took out a letter and I solved that one

2310
01:55:51.680 --> 01:55:55.560
<v Speaker 2>so so almost like an advice column, but purely consumer

2311
01:55:55.680 --> 01:55:57.520
<v Speaker 2>did it turn into that. Yeah, it was the first

2312
01:55:57.520 --> 01:55:58.560
<v Speaker 2>one ever. It's called action.

2313
01:55:58.960 --> 01:56:04.640
<v Speaker 11>So I did it, and then I started liking doing that,

2314
01:56:05.359 --> 01:56:07.279
<v Speaker 11>but I was still that we were small enough. I

2315
01:56:07.279 --> 01:56:09.479
<v Speaker 11>had to do news still too, so I did both,

2316
01:56:09.760 --> 01:56:12.560
<v Speaker 11>and then I had my column. But that got so popular,

2317
01:56:12.880 --> 01:56:18.039
<v Speaker 11>So then a local TV station wanted stringers. They were

2318
01:56:18.079 --> 01:56:20.880
<v Speaker 11>people that worked as a correspondent, but you didn't work

2319
01:56:20.920 --> 01:56:23.319
<v Speaker 11>full time, but you carried a camera and went to

2320
01:56:23.359 --> 01:56:26.560
<v Speaker 11>news stories. So I wanted to get into broadcasting, so

2321
01:56:26.600 --> 01:56:27.199
<v Speaker 11>I did that.

2322
01:56:27.439 --> 01:56:29.800
<v Speaker 2>So would you like you would go out get whatever

2323
01:56:29.920 --> 01:56:31.720
<v Speaker 2>video then try to sell it to a station.

2324
01:56:31.960 --> 01:56:35.319
<v Speaker 11>No, No, I worked for them. They supplied me with

2325
01:56:35.439 --> 01:56:38.279
<v Speaker 11>the assignment. I went out and did it and then

2326
01:56:38.560 --> 01:56:41.279
<v Speaker 11>sent them the film. It wasn't tape, it was film,

2327
01:56:41.560 --> 01:56:43.640
<v Speaker 11>and you didn't you had to send it on a

2328
01:56:43.720 --> 01:56:47.399
<v Speaker 11>bus literally, So I do a news story, send it

2329
01:56:47.439 --> 01:56:48.039
<v Speaker 11>on a bus.

2330
01:56:48.039 --> 01:56:50.039
<v Speaker 2>It would get up there at four or five.

2331
01:56:49.880 --> 01:56:52.079
<v Speaker 11>In the afternoon on a bus. They would take it

2332
01:56:52.159 --> 01:56:54.960
<v Speaker 11>then call me on the phone and I would have

2333
01:56:55.119 --> 01:56:57.800
<v Speaker 11>to do my broadcast on the phone.

2334
01:56:58.159 --> 01:56:59.159
<v Speaker 2>It was called a beeper.

2335
01:56:59.239 --> 01:57:02.199
<v Speaker 11>It's a long story, but you would read the script

2336
01:57:02.199 --> 01:57:04.119
<v Speaker 11>over the phone. They would put that together with your

2337
01:57:04.119 --> 01:57:07.479
<v Speaker 11>film and then you'd have a story now. Obviously, because

2338
01:57:07.520 --> 01:57:09.720
<v Speaker 11>you were doing it like that, you couldn't have interviews

2339
01:57:09.760 --> 01:57:14.079
<v Speaker 11>and stuff. All you had was voiceover film. That's all

2340
01:57:14.119 --> 01:57:18.079
<v Speaker 11>you had as a correspondent, as a stringer. But I

2341
01:57:18.199 --> 01:57:21.119
<v Speaker 11>asked them if I could do more than that, if

2342
01:57:21.159 --> 01:57:22.920
<v Speaker 11>I could go out and find my own stories.

2343
01:57:23.000 --> 01:57:25.000
<v Speaker 2>They never had that happen. They said sure.

2344
01:57:25.359 --> 01:57:27.199
<v Speaker 11>So they were paying me back then. There's a lot

2345
01:57:27.199 --> 01:57:29.319
<v Speaker 11>of money for me. Two hundred dollars a story. This

2346
01:57:29.520 --> 01:57:32.760
<v Speaker 11>was in the seventies. You know, that's a lot of money, right,

2347
01:57:32.800 --> 01:57:34.680
<v Speaker 11>So I was doing two or three stories a week.

2348
01:57:34.920 --> 01:57:36.800
<v Speaker 11>That was a lot of money for a kid back then.

2349
01:57:37.079 --> 01:57:39.640
<v Speaker 11>And plus my newspaper was paying me two hundred a week.

2350
01:57:40.039 --> 01:57:43.319
<v Speaker 11>So I was doing these stories. And I started doing

2351
01:57:43.359 --> 01:57:47.399
<v Speaker 11>consumer stories like a new of device or a new something,

2352
01:57:47.960 --> 01:57:50.800
<v Speaker 11>or somebody who got ripped off, and they got so

2353
01:57:50.920 --> 01:57:55.840
<v Speaker 11>popular that got I just decided I want to do

2354
01:57:55.880 --> 01:58:00.600
<v Speaker 11>this full time in TV. But that TV station did

2355
01:58:00.640 --> 01:58:04.319
<v Speaker 11>not could not conceive of a full time consumer reporter.

2356
01:58:04.479 --> 01:58:07.439
<v Speaker 11>They just never heard of it. I mean, no one did.

2357
01:58:07.800 --> 01:58:11.119
<v Speaker 11>They said I'd have to do news. But I use

2358
01:58:11.199 --> 01:58:14.640
<v Speaker 11>those tapes I made to get a job in Florida

2359
01:58:15.479 --> 01:58:18.720
<v Speaker 11>and bigger station. No, it's actually a smaller station, but

2360
01:58:18.760 --> 01:58:21.720
<v Speaker 11>they were willing to make let me do consumer stuff only.

2361
01:58:22.359 --> 01:58:26.279
<v Speaker 11>And that was in Fort Myers. And then then the

2362
01:58:26.359 --> 01:58:30.640
<v Speaker 11>anchorwoman in Fort Myers wanted a job in Tampa. So

2363
01:58:31.159 --> 01:58:34.399
<v Speaker 11>when you were an anchor person, you had your tape

2364
01:58:34.439 --> 01:58:37.159
<v Speaker 11>you would bring on the job interview, and on that

2365
01:58:37.319 --> 01:58:40.680
<v Speaker 11>tape she introduced one of my stories. Tom Martino has

2366
01:58:40.720 --> 01:58:42.760
<v Speaker 11>that story, and he says, wait a minute, who's that

2367
01:58:42.880 --> 01:58:43.640
<v Speaker 11>Tom Martino?

2368
01:58:44.239 --> 01:58:46.399
<v Speaker 2>And she said, oh, he's a reporter that works with me.

2369
01:58:46.479 --> 01:58:49.399
<v Speaker 11>She said she didn't get the job, but she said,

2370
01:58:49.439 --> 01:58:51.840
<v Speaker 11>he wants to talk to you, and I said, oh,

2371
01:58:51.880 --> 01:58:54.159
<v Speaker 11>that's cool. So I went up to Tampa, which was

2372
01:58:54.199 --> 01:58:57.520
<v Speaker 11>a really big market, and then got that job, and

2373
01:58:57.560 --> 01:59:01.359
<v Speaker 11>then from there I was recruited to another station.

2374
01:59:01.680 --> 01:59:04.039
<v Speaker 2>Hold on, I want to stop you there, just so yeah,

2375
01:59:04.079 --> 01:59:06.960
<v Speaker 2>I've always been curious about this point. So at the

2376
01:59:07.079 --> 01:59:10.119
<v Speaker 2>point where you were in Tampa, at what point does

2377
01:59:10.199 --> 01:59:13.560
<v Speaker 2>anybody in the industry back in that period of time

2378
01:59:13.680 --> 01:59:16.319
<v Speaker 2>or maybe even now, at what point do they hire

2379
01:59:16.439 --> 01:59:20.479
<v Speaker 2>somebody to shop them to stations all around? In other words,

2380
01:59:20.520 --> 01:59:22.720
<v Speaker 2>when did you get an agent? Does that even come

2381
01:59:22.720 --> 01:59:23.079
<v Speaker 2>into it?

2382
01:59:23.119 --> 01:59:26.239
<v Speaker 11>Yeah, but in those days. You didn't hire the agent

2383
01:59:26.359 --> 01:59:28.560
<v Speaker 11>the other stations did for you.

2384
01:59:28.880 --> 01:59:29.720
<v Speaker 2>Let me explain that.

2385
01:59:30.079 --> 01:59:33.000
<v Speaker 11>When I was in Tampa, I was making an impact,

2386
01:59:33.039 --> 01:59:35.520
<v Speaker 11>and then I went to don't ask me why, but

2387
01:59:35.560 --> 01:59:37.960
<v Speaker 11>I went to Raleigh, North Carolina because one of my

2388
01:59:38.039 --> 01:59:40.920
<v Speaker 11>news directors from the original station went there, so I

2389
01:59:40.960 --> 01:59:43.880
<v Speaker 11>followed him. So I went from Tampa to North to Raleigh.

2390
01:59:43.960 --> 01:59:47.159
<v Speaker 11>When I was in Raleigh, the competition sent my tape

2391
01:59:47.159 --> 01:59:49.119
<v Speaker 11>out that they do that here too.

2392
01:59:49.000 --> 01:59:50.800
<v Speaker 2>Are they used to? I don't know what you mean

2393
01:59:50.800 --> 01:59:51.039
<v Speaker 2>by that.

2394
01:59:51.159 --> 01:59:55.840
<v Speaker 11>Okay, Like that happened all the time I've been on

2395
01:59:55.880 --> 01:59:58.319
<v Speaker 11>TV here, right. I was on TV up till about

2396
01:59:58.319 --> 02:00:02.000
<v Speaker 11>fifteen years ago. Right, So when I got here, the

2397
02:00:02.079 --> 02:00:06.520
<v Speaker 11>people did it all the time. My tape at Channel seven,

2398
02:00:06.840 --> 02:00:09.119
<v Speaker 11>when I was on Channel four, Channel seven and Channel

2399
02:00:09.199 --> 02:00:13.159
<v Speaker 11>nine would send my tape to a consultant who would

2400
02:00:13.239 --> 02:00:14.880
<v Speaker 11>try to get me a job somewhere else.

2401
02:00:15.479 --> 02:00:19.199
<v Speaker 2>Why to get rid of me? Oh my god, everyone

2402
02:00:19.239 --> 02:00:21.640
<v Speaker 2>did it. It wasn't just because of me. Everyone did it.

2403
02:00:21.520 --> 02:00:24.439
<v Speaker 11>It wasn't like they would try to They want you

2404
02:00:24.560 --> 02:00:27.840
<v Speaker 11>to leave because they didn't want you competing with them,

2405
02:00:28.319 --> 02:00:29.960
<v Speaker 11>so they would take key players.

2406
02:00:30.239 --> 02:00:33.359
<v Speaker 27>Oh wait, other stations would farm you out so if

2407
02:00:33.359 --> 02:00:37.119
<v Speaker 27>you god, that's a crazy way of doing business. Maggot

2408
02:00:37.159 --> 02:00:39.880
<v Speaker 27>and Associates and al Primo they were called. These were

2409
02:00:39.920 --> 02:00:43.680
<v Speaker 27>called consultants, So when they went to a station, they

2410
02:00:43.680 --> 02:00:46.640
<v Speaker 27>would consult that station on how to be better. But

2411
02:00:46.720 --> 02:00:50.279
<v Speaker 27>they also went to the other stations, not physically, but

2412
02:00:50.399 --> 02:00:52.960
<v Speaker 27>looked at reporters who they thought they needed to get

2413
02:00:53.039 --> 02:00:55.560
<v Speaker 27>rid of. Got it, And so they would send your

2414
02:00:55.720 --> 02:00:58.640
<v Speaker 27>tape out and they would actually represent you.

2415
02:00:59.119 --> 02:01:00.319
<v Speaker 2>So it was.

2416
02:01:00.279 --> 02:01:04.760
<v Speaker 11>Weird because like you would have, like al Primo and Associates,

2417
02:01:05.159 --> 02:01:08.359
<v Speaker 11>be hired by another channel and they would call you

2418
02:01:08.520 --> 02:01:10.760
<v Speaker 11>and you worked, you didn't work for that channel, and

2419
02:01:10.800 --> 02:01:13.800
<v Speaker 11>they couldn't hire you there because of the non competes

2420
02:01:13.840 --> 02:01:16.600
<v Speaker 11>that they used to have. So they would say, would

2421
02:01:16.600 --> 02:01:18.239
<v Speaker 11>you like to work in New York or would you

2422
02:01:18.279 --> 02:01:21.760
<v Speaker 11>like to work in San Francisco, because they that would

2423
02:01:21.800 --> 02:01:24.119
<v Speaker 11>help them help the other station if they thought you

2424
02:01:24.119 --> 02:01:26.359
<v Speaker 11>were a threat. I know that sounds weird, but it is.

2425
02:01:26.359 --> 02:01:27.000
<v Speaker 2>It's crazy.

2426
02:01:27.119 --> 02:01:28.199
<v Speaker 19>They did that all the time.

2427
02:01:28.399 --> 02:01:31.640
<v Speaker 11>So all of my job offers came from other stations

2428
02:01:31.680 --> 02:01:34.359
<v Speaker 11>sending out my tapes. So then that's how I got

2429
02:01:34.439 --> 02:01:35.880
<v Speaker 11>job offers all over the country.

2430
02:01:36.000 --> 02:01:39.720
<v Speaker 2>So at no point did you ever hire your own agent. No,

2431
02:01:40.079 --> 02:01:41.479
<v Speaker 2>it's just not done in the business.

2432
02:01:41.479 --> 02:01:43.600
<v Speaker 11>No, it is done in the business a lot, it's

2433
02:01:43.640 --> 02:01:46.600
<v Speaker 11>just not back then, we didn't because we were too poor.

2434
02:01:46.880 --> 02:01:48.760
<v Speaker 11>I mean, to give ten percent of what you make

2435
02:01:48.840 --> 02:01:53.079
<v Speaker 11>to an agent. Crazy because okay, so no, there were

2436
02:01:53.119 --> 02:01:55.079
<v Speaker 11>a lot of people that made more money than me

2437
02:01:55.159 --> 02:01:58.640
<v Speaker 11>that had agents, like people here in Denver anchor people,

2438
02:01:58.840 --> 02:02:02.560
<v Speaker 11>but not at that time. Time were regular reporters getting agents,

2439
02:02:02.600 --> 02:02:05.279
<v Speaker 11>not at that time. So what happened was when and

2440
02:02:05.600 --> 02:02:10.000
<v Speaker 11>by the way, these consultants also sent out tapes for

2441
02:02:10.119 --> 02:02:14.239
<v Speaker 11>other anchor people like for example, I'll bet you Mike

2442
02:02:14.319 --> 02:02:18.359
<v Speaker 11>Sardella and Ed land Mike Landis and Ed Sardella, who

2443
02:02:18.399 --> 02:02:20.960
<v Speaker 11>were on Channel nine for years and years in your powerhouse,

2444
02:02:21.680 --> 02:02:24.560
<v Speaker 11>I'll bet you their tape was sent out by Channel

2445
02:02:24.600 --> 02:02:27.279
<v Speaker 11>four more than any other state. I mean they were

2446
02:02:27.720 --> 02:02:31.079
<v Speaker 11>They wanted to get the good anchor people out.

2447
02:02:31.039 --> 02:02:33.960
<v Speaker 2>So that's how the competition would do it. The competition

2448
02:02:34.399 --> 02:02:36.520
<v Speaker 2>would try to get them a better job in some

2449
02:02:37.760 --> 02:02:41.600
<v Speaker 2>to make it easier to out here. That's right. I mean,

2450
02:02:41.680 --> 02:02:44.720
<v Speaker 2>Ronz Apollo was getting offers from all over the country

2451
02:02:45.199 --> 02:02:48.439
<v Speaker 2>because Channel nine and Channel seven would send his tape out.

2452
02:02:48.800 --> 02:02:50.399
<v Speaker 2>It was such a normal thing.

2453
02:02:50.479 --> 02:02:53.359
<v Speaker 11>We we knew it, like when we would get job offers,

2454
02:02:53.359 --> 02:02:53.760
<v Speaker 11>we knew.

2455
02:02:54.119 --> 02:02:56.800
<v Speaker 2>Oh thanks for that, you know it's crazy. Yes, I

2456
02:02:56.840 --> 02:02:58.760
<v Speaker 2>want to we got to take this break. I do

2457
02:02:58.880 --> 02:03:00.800
<v Speaker 2>want to. I want to follow up on something after this,

2458
02:03:00.880 --> 02:03:03.000
<v Speaker 2>So hold tight. Three oh three seven one three eight

2459
02:03:03.000 --> 02:03:06.000
<v Speaker 2>two five to five. Auto, Yeah, we gotta take Auto.

2460
02:03:07.319 --> 02:03:10.600
<v Speaker 11>Go with a sure thing Denver's Best roofer Excel Roofing

2461
02:03:10.720 --> 02:03:13.359
<v Speaker 11>dot com. You don't pay a cent until you're content.

2462
02:03:16.720 --> 02:03:19.920
<v Speaker 11>Time for an insurance checkup free, no obligation. In comparison,

2463
02:03:20.039 --> 02:03:23.560
<v Speaker 11>call Compass Insurance. Paying too much your coverage at dozens

2464
02:03:23.600 --> 02:03:26.359
<v Speaker 11>of insurance companies find out now three oh three seven

2465
02:03:26.439 --> 02:03:29.239
<v Speaker 11>seven to one help. You'll think you're his only customer

2466
02:03:29.279 --> 02:03:31.560
<v Speaker 11>when you choose Frank durand the real estate Man dot

2467
02:03:31.560 --> 02:03:34.920
<v Speaker 11>com to list your home with Remax Alliance three oh

2468
02:03:34.920 --> 02:03:36.880
<v Speaker 11>three nine two zero sixteen twenty two.

2469
02:03:43.399 --> 02:03:45.359
<v Speaker 2>Hi, Tom Martinez, Compass Insurance Group.

2470
02:03:45.399 --> 02:03:47.800
<v Speaker 11>By the way, free insurance checkups three oh three nine

2471
02:03:47.920 --> 02:03:51.600
<v Speaker 11>nine six nine thousand. Find out if you're covered and

2472
02:03:51.800 --> 02:03:55.039
<v Speaker 11>if your h could save money or overly covered or undercovered.

2473
02:03:55.520 --> 02:03:57.520
<v Speaker 11>That's three o three nine nine six nine thousand.

2474
02:03:57.520 --> 02:03:58.800
<v Speaker 2>Auto. What's going on?

2475
02:04:00.199 --> 02:04:01.039
<v Speaker 9>Hi, Tom.

2476
02:04:01.199 --> 02:04:04.920
<v Speaker 13>Hey, my name is Otto Snyder. Yes, calling because I

2477
02:04:05.079 --> 02:04:08.119
<v Speaker 13>received a letter from a company called Penny Mack in

2478
02:04:08.239 --> 02:04:12.119
<v Speaker 13>Los Angeles, California. I did my homework and googled it,

2479
02:04:12.159 --> 02:04:15.000
<v Speaker 13>but I couldn't match it up to a zip code.

2480
02:04:15.079 --> 02:04:16.319
<v Speaker 19>What did they want from you?

2481
02:04:17.680 --> 02:04:23.840
<v Speaker 13>It's actually information. The letter is indicating that a check

2482
02:04:24.000 --> 02:04:28.039
<v Speaker 13>was mailed to us in twenty one. In twenty twenty one,

2483
02:04:28.800 --> 02:04:31.039
<v Speaker 13>and I don't recall receiving that, but my.

2484
02:04:31.079 --> 02:04:34.119
<v Speaker 2>Gosh, that was Yeah, it's a sport. You did you

2485
02:04:34.199 --> 02:04:35.680
<v Speaker 2>have a mortgage with Penny Mac?

2486
02:04:37.119 --> 02:04:40.279
<v Speaker 13>I think when we it's a mortgage company, it is

2487
02:04:40.960 --> 02:04:41.760
<v Speaker 13>mortgage company.

2488
02:04:41.840 --> 02:04:42.520
<v Speaker 19>Yeah, Penny.

2489
02:04:42.800 --> 02:04:46.119
<v Speaker 13>But the letter states that the state of Colorado requires

2490
02:04:46.199 --> 02:04:50.840
<v Speaker 13>us to notify you that you're unclaimed abandoned property made transfer.

2491
02:04:51.119 --> 02:04:54.520
<v Speaker 11>They could be real, there could be a Normally with

2492
02:04:54.600 --> 02:04:59.000
<v Speaker 11>a mortgage company, when you get those unclaimed funds, they're

2493
02:04:59.079 --> 02:05:01.960
<v Speaker 11>usually a refund on the mortgage insurance premium that they

2494
02:05:02.000 --> 02:05:04.239
<v Speaker 11>paid upfront or something like that.

2495
02:05:05.720 --> 02:05:10.640
<v Speaker 13>So then the then the dates and stuff or the

2496
02:05:10.680 --> 02:05:14.479
<v Speaker 13>information that they're after, which is really just a signature and.

2497
02:05:16.319 --> 02:05:18.399
<v Speaker 11>Wait, wait, wait, wait wait, why did they don't need

2498
02:05:18.399 --> 02:05:19.840
<v Speaker 11>a signature? What are they after?

2499
02:05:20.159 --> 02:05:23.000
<v Speaker 2>They're probably if you go to, for example, the Great

2500
02:05:23.079 --> 02:05:26.319
<v Speaker 2>Colorado Payback, right, and you type your name in, it

2501
02:05:26.439 --> 02:05:30.199
<v Speaker 2>still has to verify you by asking you certain questions.

2502
02:05:30.239 --> 02:05:32.720
<v Speaker 2>The great you get that check. But I don't think

2503
02:05:32.800 --> 02:05:33.800
<v Speaker 2>Pennymack has to do.

2504
02:05:33.920 --> 02:05:34.039
<v Speaker 21>You know.

2505
02:05:34.119 --> 02:05:36.520
<v Speaker 2>What I'm saying is he should go to the Great

2506
02:05:36.560 --> 02:05:39.760
<v Speaker 2>Colorado Payback. That's where the money would have been deposited.

2507
02:05:40.319 --> 02:05:42.560
<v Speaker 2>But they just they'll just take a fee for doing

2508
02:05:42.600 --> 02:05:44.960
<v Speaker 2>what you could do for yourself. To no charge, to

2509
02:05:45.039 --> 02:05:48.640
<v Speaker 2>pay a company to collect a money or tell you

2510
02:05:48.640 --> 02:05:50.479
<v Speaker 2>how to collect it is a complete ripoff.

2511
02:05:50.560 --> 02:05:53.279
<v Speaker 11>Well, unless you lived in several states and you don't

2512
02:05:53.279 --> 02:05:55.439
<v Speaker 11>know which state it is, because you'd have to go

2513
02:05:55.479 --> 02:05:56.760
<v Speaker 11>to the specific stations.

2514
02:05:56.520 --> 02:05:57.800
<v Speaker 2>And match save you a lot of time.

2515
02:05:58.399 --> 02:06:03.560
<v Speaker 13>Yeah, but you go to the Colorado, the Great Colorado Paypack.

2516
02:06:03.760 --> 02:06:07.159
<v Speaker 2>Yeah, did they indicate how much it was? Yes, sir,

2517
02:06:07.199 --> 02:06:08.199
<v Speaker 2>they did how much?

2518
02:06:09.800 --> 02:06:10.319
<v Speaker 13>Seventy two?

2519
02:06:10.479 --> 02:06:12.439
<v Speaker 19>Well I listen, Well, we can.

2520
02:06:12.279 --> 02:06:14.039
<v Speaker 11>Look right now and see if it's there, because you

2521
02:06:14.079 --> 02:06:16.920
<v Speaker 11>can't well, I mean, you can do it right this second.

2522
02:06:18.359 --> 02:06:20.520
<v Speaker 2>Auto you already said it. What's your last name? Yeah?

2523
02:06:20.520 --> 02:06:20.760
<v Speaker 2>What's you?

2524
02:06:20.960 --> 02:06:24.039
<v Speaker 19>It doesn't matter because nobody can get the money.

2525
02:06:24.279 --> 02:06:26.279
<v Speaker 13>Schneider SDH and E I D.

2526
02:06:26.319 --> 02:06:26.760
<v Speaker 9>E R.

2527
02:06:27.760 --> 02:06:29.840
<v Speaker 2>Okay, let's let's look up autos. All right, let's put

2528
02:06:29.920 --> 02:06:31.840
<v Speaker 2>him on hold. I'm going to look that up. I'm

2529
02:06:31.840 --> 02:06:34.880
<v Speaker 2>going to ask him something else off air, and then meantime,

2530
02:06:34.960 --> 02:06:37.159
<v Speaker 2>let's hop over to Nate. Hey, Nate, what's going on

2531
02:06:37.239 --> 02:06:37.560
<v Speaker 2>with you?

2532
02:06:38.640 --> 02:06:41.560
<v Speaker 14>Hey, guys, thanks for taking my call. Hey, So, I'm

2533
02:06:41.600 --> 02:06:43.479
<v Speaker 14>a kind of an interesting situation. I was in a

2534
02:06:43.520 --> 02:06:46.239
<v Speaker 14>bicycle accident. I cut through the parking lot of a

2535
02:06:46.319 --> 02:06:51.399
<v Speaker 14>business and I hit a curb and was hurt pretty badly.

2536
02:06:51.479 --> 02:06:55.720
<v Speaker 14>I had knee surgery last week, so I'm kind of

2537
02:06:56.279 --> 02:06:59.800
<v Speaker 14>I'm exploring some options to the rub is that the

2538
02:06:59.840 --> 02:07:03.920
<v Speaker 14>accident happened literally in the parking lot of a very

2539
02:07:04.039 --> 02:07:09.600
<v Speaker 14>very well known personal injury attorney. And I don't know if.

2540
02:07:09.560 --> 02:07:12.279
<v Speaker 11>But I'm not so sure they would be liable. Did

2541
02:07:12.279 --> 02:07:13.479
<v Speaker 11>they do something wrong?

2542
02:07:14.880 --> 02:07:16.039
<v Speaker 3>I don't know.

2543
02:07:16.119 --> 02:07:19.119
<v Speaker 14>I feel like the curve that I hit is very

2544
02:07:19.159 --> 02:07:24.000
<v Speaker 14>oddly placed and not I think maybe you answered my

2545
02:07:24.079 --> 02:07:26.680
<v Speaker 14>question about about that, and that's and that's fine.

2546
02:07:27.199 --> 02:07:30.840
<v Speaker 11>No, No, here's what I'm saying, Nate. Because something happens

2547
02:07:31.039 --> 02:07:36.319
<v Speaker 11>doesn't make it someone's negligence or liability. It's not doesn't

2548
02:07:36.319 --> 02:07:40.199
<v Speaker 11>mean they're negligent and it doesn't mean they're liable. It can,

2549
02:07:40.439 --> 02:07:44.640
<v Speaker 11>it can, But one of the hardest things in liability

2550
02:07:45.119 --> 02:07:52.039
<v Speaker 11>is premises liability. In premises liability, specifically, you have to

2551
02:07:52.079 --> 02:07:55.319
<v Speaker 11>show that they knew about it and did nothing about it.

2552
02:07:56.199 --> 02:07:58.520
<v Speaker 2>And he cut through a parking lot. Ye, I were

2553
02:07:58.560 --> 02:07:59.680
<v Speaker 2>a bicycle supposed to.

2554
02:07:59.720 --> 02:08:04.359
<v Speaker 11>Be no but there there still could be liability even

2555
02:08:04.399 --> 02:08:05.760
<v Speaker 11>if you're unauthorized.

2556
02:08:05.800 --> 02:08:08.960
<v Speaker 2>I mean, I know it's weird, but it's fun.

2557
02:08:10.039 --> 02:08:13.039
<v Speaker 14>My concern obviously, I want to get.

2558
02:08:12.960 --> 02:08:15.720
<v Speaker 11>John Fuller on to ask him basically, and I don't know.

2559
02:08:15.760 --> 02:08:17.479
<v Speaker 11>If we have a lot of we might be able

2560
02:08:17.479 --> 02:08:19.000
<v Speaker 11>to get him on. If we can't, we'll bring you

2561
02:08:19.079 --> 02:08:22.720
<v Speaker 11>up tomorrow. Really, John Fuller will have a real take

2562
02:08:22.800 --> 02:08:25.680
<v Speaker 11>on this, and you really rather than letting it go

2563
02:08:25.960 --> 02:08:30.159
<v Speaker 11>just from what I say, let's talk to John hold On,

2564
02:08:30.199 --> 02:08:33.840
<v Speaker 11>all right, Nate, all right? Three oh three seven one

2565
02:08:33.920 --> 02:08:36.520
<v Speaker 11>three talks seven one three eight two five five. I

2566
02:08:36.520 --> 02:08:38.279
<v Speaker 11>guess we should take a break and come back. Are

2567
02:08:38.319 --> 02:08:39.720
<v Speaker 11>you going to see if Atto has money?

2568
02:08:40.000 --> 02:08:40.199
<v Speaker 19>Yeah?

2569
02:08:40.239 --> 02:08:41.680
<v Speaker 2>I'm looking right now. All right?

2570
02:08:41.720 --> 02:08:43.880
<v Speaker 11>We got more right after this, go with a sure

2571
02:08:43.960 --> 02:08:47.399
<v Speaker 11>thing Denver's Best roofer Excel roofing dot com. You don't

2572
02:08:47.439 --> 02:08:53.439
<v Speaker 11>pay a cent until you're content. Time for an insurance

2573
02:08:53.520 --> 02:08:57.239
<v Speaker 11>check up free, no obligation. In comparison, call Compass Insurance

2574
02:08:57.399 --> 02:09:00.439
<v Speaker 11>paying too much your coverage at dozens of insurance companies

2575
02:09:00.520 --> 02:09:03.079
<v Speaker 11>find out now three oh three seven seven to one help.

2576
02:09:03.279 --> 02:09:05.880
<v Speaker 11>You'll think you're his only customer when you choose Frank

2577
02:09:05.960 --> 02:09:08.399
<v Speaker 11>durand the real estate man dot com to list your

2578
02:09:08.439 --> 02:09:11.560
<v Speaker 11>home with Remax Alliance three oh three nine two zero

2579
02:09:11.720 --> 02:09:13.640
<v Speaker 11>sixteen twenty two seven one.

2580
02:09:13.560 --> 02:09:17.039
<v Speaker 2>Three eight two five five. Please, folks, do not forget

2581
02:09:17.560 --> 02:09:20.520
<v Speaker 2>three zero three Martino. Tell your neighbors, tell your friends

2582
02:09:20.520 --> 02:09:23.199
<v Speaker 2>you've been ripped off. You ever need help, that number

2583
02:09:23.239 --> 02:09:26.640
<v Speaker 2>works twenty four seven three oh three Martina.

2584
02:09:26.720 --> 02:09:28.520
<v Speaker 19>So does autto have any money coming?

2585
02:09:28.600 --> 02:09:31.680
<v Speaker 2>Well, here's the problem, Otto, I don't have enough information.

2586
02:09:32.439 --> 02:09:35.000
<v Speaker 2>I don't see your exact name. But I see a

2587
02:09:35.039 --> 02:09:37.279
<v Speaker 2>lot of autos and a lot of Schneiders, but not

2588
02:09:37.359 --> 02:09:40.800
<v Speaker 2>Auto Schneider. I've seen a couple, but it's like eight bucks.

2589
02:09:41.079 --> 02:09:43.880
<v Speaker 2>So what you need to do is go look for yourself.

2590
02:09:44.039 --> 02:09:48.119
<v Speaker 2>Just Google. Don't go to dot com, but Google. The

2591
02:09:48.199 --> 02:09:55.000
<v Speaker 2>Great Colorader stack auto could have have been another state autom.

2592
02:09:55.199 --> 02:09:58.119
<v Speaker 13>I was a traveling pipe bitter by trade in.

2593
02:09:58.199 --> 02:10:00.319
<v Speaker 11>No but I mean, where was this mortgage? Did you

2594
02:10:00.399 --> 02:10:01.760
<v Speaker 11>have a mortgage with these people?

2595
02:10:01.800 --> 02:10:02.680
<v Speaker 13>You're in Colorado?

2596
02:10:03.079 --> 02:10:05.199
<v Speaker 2>You're in Colorado, okay.

2597
02:10:05.479 --> 02:10:08.399
<v Speaker 13>Twenty fifteen. We settled in Colorado in Greeley here and

2598
02:10:08.760 --> 02:10:12.479
<v Speaker 13>purchased this home at that time. And again, I just

2599
02:10:12.560 --> 02:10:14.920
<v Speaker 13>recently lost my wife, so I don't want to be

2600
02:10:15.079 --> 02:10:18.960
<v Speaker 13>scammed out of money. But this says refunds do So

2601
02:10:19.000 --> 02:10:20.680
<v Speaker 13>that's what got my And what.

2602
02:10:20.560 --> 02:10:23.520
<v Speaker 2>Does it wants? I don't understand this sign It wants

2603
02:10:23.520 --> 02:10:27.600
<v Speaker 2>a signature, yes it does, along with what.

2604
02:10:29.840 --> 02:10:30.239
<v Speaker 9>Title?

2605
02:10:30.920 --> 02:10:32.439
<v Speaker 13>The date of course, a phone.

2606
02:10:32.239 --> 02:10:33.680
<v Speaker 2>Number and what do you mean title?

2607
02:10:35.159 --> 02:10:37.960
<v Speaker 13>I don't know what that means either, I would guess homeowner.

2608
02:10:38.640 --> 02:10:40.600
<v Speaker 11>Well I don't even know what that means a title.

2609
02:10:42.560 --> 02:10:46.399
<v Speaker 11>Oh oh, okay, are you sure that's what that means?

2610
02:10:46.640 --> 02:10:50.239
<v Speaker 2>It sounds like it. Okay, that's always means I see it. Okay.

2611
02:10:50.399 --> 02:10:52.680
<v Speaker 2>And are they asking for a social.

2612
02:10:54.000 --> 02:10:55.079
<v Speaker 13>The last four digits?

2613
02:10:55.119 --> 02:10:58.359
<v Speaker 2>Yes, well, there's nothing wrong with that, okay.

2614
02:10:58.560 --> 02:11:01.680
<v Speaker 11>I don't know, like, like, if you want to send

2615
02:11:01.720 --> 02:11:04.079
<v Speaker 11>us a copy that, we don't mind looking at it.

2616
02:11:04.439 --> 02:11:07.319
<v Speaker 2>I just don't know what their game is.

2617
02:11:07.439 --> 02:11:10.720
<v Speaker 11>They don't want any payment, or any bank information or

2618
02:11:10.720 --> 02:11:11.680
<v Speaker 11>any credit cards.

2619
02:11:11.720 --> 02:11:14.159
<v Speaker 2>Nothing right, See, I got one right here for one

2620
02:11:14.239 --> 02:11:17.560
<v Speaker 2>hundred and seventy two bucks for yourself. Yeah, for myself.

2621
02:11:17.760 --> 02:11:18.319
<v Speaker 9>You didn't know that.

2622
02:11:18.920 --> 02:11:22.359
<v Speaker 2>Yeah I did know it, but I'll tell you I

2623
02:11:22.359 --> 02:11:24.079
<v Speaker 2>don't want to get into it. But it would be

2624
02:11:24.079 --> 02:11:25.600
<v Speaker 2>a pain in the ass for me to get this.

2625
02:11:25.960 --> 02:11:30.880
<v Speaker 2>But when you go to it to file acclaim, here,

2626
02:11:30.920 --> 02:11:33.319
<v Speaker 2>I am owner. Then you hit file a claim. So

2627
02:11:33.520 --> 02:11:36.920
<v Speaker 2>they want first name, last name, middle name, date of birth, email,

2628
02:11:37.319 --> 02:11:43.079
<v Speaker 2>home phone, social security current mailing address. So that's the government.

2629
02:11:43.119 --> 02:11:45.119
<v Speaker 2>You never give that to anyone else. Yeah, that's what

2630
02:11:45.159 --> 02:11:48.159
<v Speaker 2>I'm saying to him, though. If they're asking for this

2631
02:11:48.399 --> 02:11:51.119
<v Speaker 2>over some form of snail mail or something, I wouldn't

2632
02:11:51.159 --> 02:11:53.520
<v Speaker 2>give it out. Go to this, go to the Great

2633
02:11:53.560 --> 02:11:54.359
<v Speaker 2>Colorado paymer.

2634
02:11:54.520 --> 02:11:55.560
<v Speaker 19>You couldn't find his name.

2635
02:11:55.600 --> 02:11:57.960
<v Speaker 2>I don't know what was got it. Yeah, he must

2636
02:11:57.960 --> 02:11:58.199
<v Speaker 2>find it.

2637
02:11:58.439 --> 02:12:01.399
<v Speaker 13>Is your name I have written on the Great color.

2638
02:12:01.520 --> 02:12:03.239
<v Speaker 19>Is your name? Is your full name?

2639
02:12:03.560 --> 02:12:03.960
<v Speaker 2>Truly?

2640
02:12:04.279 --> 02:12:05.359
<v Speaker 19>Your first name? Otto?

2641
02:12:06.520 --> 02:12:10.479
<v Speaker 13>Yes it is, okay, fourth generation uncle Otto, Roy Schneider.

2642
02:12:10.560 --> 02:12:13.159
<v Speaker 11>There was a great movie, No No, with Tom Hanks.

2643
02:12:13.159 --> 02:12:14.840
<v Speaker 11>Did you see a man called Auto?

2644
02:12:15.119 --> 02:12:17.119
<v Speaker 2>A great movie? You gotta see it. It's a it's

2645
02:12:17.199 --> 02:12:20.079
<v Speaker 2>a cool movie. It's a really good watch movie.

2646
02:12:20.239 --> 02:12:20.520
<v Speaker 9>Tom.

2647
02:12:20.760 --> 02:12:24.319
<v Speaker 13>I have more important things to do, like working in

2648
02:12:24.359 --> 02:12:25.840
<v Speaker 13>the garage and building things.

2649
02:12:25.920 --> 02:12:26.840
<v Speaker 2>So what do you build?

2650
02:12:26.880 --> 02:12:26.920
<v Speaker 9>You?

2651
02:12:27.039 --> 02:12:30.439
<v Speaker 13>Wait for that? Oh, just all kinds of cool wood

2652
02:12:30.600 --> 02:12:33.199
<v Speaker 13>things and metal things and start pieces.

2653
02:12:33.359 --> 02:12:35.520
<v Speaker 19>Yeah, I know, I know what you mean. But I

2654
02:12:35.600 --> 02:12:36.199
<v Speaker 19>love movies.

2655
02:12:36.800 --> 02:12:39.680
<v Speaker 13>I'm retired, so this is you know, this is my life.

2656
02:12:39.720 --> 02:12:39.840
<v Speaker 9>Now.

2657
02:12:40.039 --> 02:12:41.720
<v Speaker 2>You might have free money out there now?

2658
02:12:42.359 --> 02:12:44.960
<v Speaker 13>Yeah, you know again, I want to I'm sure glad

2659
02:12:45.000 --> 02:12:46.600
<v Speaker 13>you guys are there to help us.

2660
02:12:46.800 --> 02:12:49.600
<v Speaker 11>And when you if you send us, if you email

2661
02:12:49.720 --> 02:12:52.239
<v Speaker 11>it to me, Kachina can tell you how to email.

2662
02:12:52.479 --> 02:12:54.279
<v Speaker 2>I would I take a look at it for you.

2663
02:12:54.439 --> 02:12:57.079
<v Speaker 11>I don't think there's anything too dangerous about filling it

2664
02:12:57.079 --> 02:12:58.159
<v Speaker 11>out and see what happens.

2665
02:12:58.560 --> 02:13:01.119
<v Speaker 2>I don't like given my social No, no, he's just the

2666
02:13:01.199 --> 02:13:03.920
<v Speaker 2>last four digits of his social that's a little better.

2667
02:13:04.399 --> 02:13:06.840
<v Speaker 2>This want's your full social on the Colorado site.

2668
02:13:06.920 --> 02:13:09.319
<v Speaker 11>Yeah, but that's the Colorado site. I would trust them

2669
02:13:09.359 --> 02:13:11.079
<v Speaker 11>for that, I do, all right. I want to recap

2670
02:13:11.079 --> 02:13:15.800
<v Speaker 11>with Paul the Waterman real quick here Paul waterpros dot net,

2671
02:13:16.199 --> 02:13:19.600
<v Speaker 11>So right now until further notice, you have a whole

2672
02:13:19.600 --> 02:13:24.399
<v Speaker 11>house softener along with a triple filter reverse osmosis drinking water,

2673
02:13:24.680 --> 02:13:27.880
<v Speaker 11>so you get both drinking water and you get soft water.

2674
02:13:28.319 --> 02:13:31.279
<v Speaker 11>So we're talking to host shooting match here for thirty

2675
02:13:31.319 --> 02:13:32.560
<v Speaker 11>one ninety five.

2676
02:13:32.479 --> 02:13:35.600
<v Speaker 4>Right, twenty four thousand grain water softener with the reverse

2677
02:13:35.640 --> 02:13:40.159
<v Speaker 4>osmosis everything manufactured in the United States of America for

2678
02:13:40.319 --> 02:13:41.640
<v Speaker 4>thirty one ninety five.

2679
02:13:41.560 --> 02:13:44.479
<v Speaker 2>Paul, Does that cover any size house? I mean, oh,

2680
02:13:44.520 --> 02:13:46.520
<v Speaker 2>that's a good question. What is that for, like the

2681
02:13:46.640 --> 02:13:48.359
<v Speaker 2>tiniest of tiniest.

2682
02:13:47.960 --> 02:13:51.439
<v Speaker 4>Or what a standard water softener is? Twenty four thousand

2683
02:13:51.520 --> 02:13:54.039
<v Speaker 4>grain three quarters of the cubic foot you know, can

2684
02:13:54.119 --> 02:13:56.359
<v Speaker 4>cover you know, majority of the houses. Now, if you

2685
02:13:56.399 --> 02:13:59.239
<v Speaker 4>have you know, six bathrooms, that's a different story. No, okay,

2686
02:13:59.399 --> 02:14:03.159
<v Speaker 4>so we're talking about most houses. And yeah, he doesn't

2687
02:14:03.159 --> 02:14:03.600
<v Speaker 4>do bats.

2688
02:14:03.760 --> 02:14:06.159
<v Speaker 2>What do you think Suzanne loves about our system from

2689
02:14:06.199 --> 02:14:08.520
<v Speaker 2>Paul better than anything else you might have heard me

2690
02:14:08.520 --> 02:14:09.000
<v Speaker 2>talk about it.

2691
02:14:09.079 --> 02:14:10.760
<v Speaker 19>No, I'll tell you no.

2692
02:14:10.760 --> 02:14:14.520
<v Speaker 2>No water spotting her hair, Oh for sure. Which why

2693
02:14:14.680 --> 02:14:16.479
<v Speaker 2>is that though? I mean my hair doesn't.

2694
02:14:16.520 --> 02:14:20.439
<v Speaker 11>Because the minerals stay in your hair. Absolutely, they stay

2695
02:14:20.439 --> 02:14:23.000
<v Speaker 11>in your hair and good for your hair. Yeah, Well,

2696
02:14:23.039 --> 02:14:25.680
<v Speaker 11>it's good for everything because you don't have it all on. Yeah,

2697
02:14:25.800 --> 02:14:28.159
<v Speaker 11>And it's good for your plumbing, and it's good for

2698
02:14:28.479 --> 02:14:29.720
<v Speaker 11>and water spotting.

2699
02:14:29.720 --> 02:14:32.159
<v Speaker 19>You're gonna notice that washing your fricking car.

2700
02:14:32.279 --> 02:14:35.920
<v Speaker 11>I mean, it's amazing that the small stuff like that, right,

2701
02:14:36.399 --> 02:14:40.680
<v Speaker 11>And I'm surprised he hasn't mentioned laundry. It's it's gonna

2702
02:14:40.720 --> 02:14:43.680
<v Speaker 11>be both, yeah, all right, three zero three, Martito, don't

2703
02:14:43.680 --> 02:14:45.520
<v Speaker 11>forget that number works on and off the air.

2704
02:14:45.560 --> 02:14:48.359
<v Speaker 2>Help at troubleshooter dot com. We'll be back with you

2705
02:14:48.399 --> 02:14:48.840
<v Speaker 2>tomorrow