Speaker 1: I'm ct when I'm not busy being Arrow the podcaster.
I live in the real world. I mean, everybody has
to have a job, right Mine just happens to be CS.
You know, customer service solutions relationships while keeping your team
motivated and pumped up to keep that constant connection with
each and every person who has chosen to stop into
your location. Episode number one hundred and eighty three, The protests,
bad dad jokes, and stealing is stealing? This is CTCs Transition.
Speaker 2: Walk Day number one out of four. Holy crap, I
need this transition walk in this force. Today I was
bombarded with conversations, interviews. Sean Shay from MTV Man, I
talked with some journalists about Lallapalooza. I was talking to
Oh my god, just so many different people talking about
the new Snow White movie and why it's in big trouble.
And then I talked with doctor Jojo, who really gave
me an inside look at what it's like to grow
up in a in a family with so many different
with so many different cultures. Now, I gotta get out
here and I gotta piece my thoughts together, because once
I get inside that store today is going to be
a different world. It's been a while since I've been
in there, so it's just crazy. I'll see on your
own transition walk. Well, this is something you don't expect
when you come into the store. A large group of
people chanting. Okay, you know what's going on. They're chanting.
There's a protest going on here. Not against us, not
at all. It looks like something to do with me
one of the stores next to us, or it actually
could be the postal service. But yeah, chanting and police everywhere,
And that's exactly what it is. They're out there, they're
chanting away and they've got something on their mind and
they're trying to fulfill something, a goal, a mission. And man,
it's very interesting. It's going to be very tough times
as we continue to grow forward. Man, I'll be excitement
outside with the police and the crowds. Man. I forgot
to say that today is profit sharing Day. That's what
I love about this particular store is twice a year
we get profit sharing checks. Not only that, but they
make us a big old lunch is what they do.
And they spoil us rotten I mean steak. We had
chicken over their hot dogs, hamburgers.
Speaker 3: You name it seafood.
Speaker 2: They're out to make us look kind of good and
feel kind of good about being here. I'm gonna take
that word kind of out of there. Okay, they're they're
doing everything they can so that we all feel incredible.
Speaker 3: How about that? Describe it so bad?
Speaker 2: I want to say, is there anything worse than somebody
that doesn't call in to call out? I mean, it's
a no show, no call, and it's like, oh, come on,
and of course our team is very weak, it's very
light right now, and we've got it's a Thursday, a
senior day.
Speaker 3: That means we're we're thick. We're thick. No call, no show,
Thanks guys, thank you.
Speaker 2: So many people who work in the shopping center are
coming into our story saying, so what were they protesting about?
What was going on that there were so many people
out there, ma'am, I don't know.
Speaker 3: I got here at two o'clock, ma'am, I don't know.
Speaker 2: I don't know. And you know they're not buying that.
Were told that's exactly what we're supposed to say. We're
supposed to say, I don't know, and then they get
pissed off at us. It's like, whoa God, come on now,
be nice to me on this one, okay, because I
was told that do not talk about what went on
outside the store down down the little shopping center area.
Speaker 3: Wasn't at our store.
Speaker 2: Once again, the professionals are out today, those that want
double your money back. A woman comes up. She's got
a well cut up apple. I mean it's beautifully cut.
Speaker 3: Really cut. She says. These are envy apples. And look
how brown it is.
Speaker 2: I want double your money back because it shouldn't be
that brown.
Speaker 3: Now.
Speaker 2: I don't know about you, but apples, you leave them
out for a while, they turned brown, right, I don't know, man, Now,
what would you do? We have to give her money back.
Speaker 1: Please do not move. There's more CTCs right around the corner. Hey,
thanks for coming back to CTCs Transition Walk.
Speaker 2: Day number two at A four. I was busy in
the podcast studio today. Lots of interviews, long long interviews,
as with an FBI undercover agent, talking about the trials,
the goals, the missteps. Oh my god, to be with
the FBI agent and talking about the reality of being there.
It just just blew me away. And then I was
with a podcaster. I showed this about the World's Greatest
True Crime Crime People. And then I was with a
podcaster who's got a podcast called the World's Greatest Crime Stories.
God dang what she does in order to show prep
and then stick to it. And then I wrapped it
up with actor Finn Cole, who's in that movie Last Breath.
You know, people ask me all the time why you
you're right?
Speaker 3: Why me?
Speaker 2: But as long as they keep letting me go into
that grocery store, I'll keep practicing on them so that
I can have better interviews with the famous people.
Speaker 3: Do you know what I mean? Ce and CS.
Speaker 2: I just noticed something pretty incredible, and I don't know
why after four years, I'm just seeing this, But we
now carry candy that is sugarless. And I'm talking about
serious candy such as Reese's, such as York peppermint patties,
things like that. All these candy bars that usually come
with sugar. No that it's gone. I mean, they've got
zero sugar candy now, which I think is absolutely phenomenal
for these people that love the flavor of candy but
maybe have diabetes or just want to cut back on sugar.
Grumpy old man Robert, we have talked about him so much.
He's always picking fights with Lisa or somebody else that's
not a register. And because there's a three people on
the registers right now, he's bitching and moaning to see us. Yeah,
grumpy man, there he is, Old grumpy man Robert saying, hey,
is anybody else gonna come in here? As you guys
think about hiring more people to come in here a
little bit earlier because there's a lot of people traveling
through my line. And I'm hating man, and that means
I'm hating you. So how's it feel that someone's hating you?
Speaker 3: Today?
Speaker 2: Just wrapped up doing a tail audit, and I got
to the one hundred dollars bills, and you just know
what a one hundred dollars bill is supposed to feel like,
and so one to three, I get to the fifth one.
It didn't feel right. It felt thin, it felt slippery,
and it's like, wait a second, Wait a second. They're
supposed to bring the one hundred dollars bills up to
sees so that we can check it on a machine
and really.
Speaker 3: Give it a good look. It's fake. It's fake.
Speaker 2: So they accepted one hundred dollars bill without going through
the proper procedures. So God damn it. Now, you know,
we all go through it. We all have those moments.
I've accepted one hundred dollar bill. Yes I was written up,
but you know, but when it happens to somebody else,
you know, you've just instantly if you had so much compassion,
because they're going to be talked to.
Speaker 3: Right, I'm ready for the joke.
Speaker 4: Got fifty six years old and it's his last shot
at being young again. You know, men a life, right,
So you've been saving cash for years to buy the
carvage dreams and it just so happens with BMW goes
to a local being but the shore goes walking in.
There's one sitting on the show room for looks a
rough gun metal blue corred in Riccardo mon a bomb seat,
both Senten system sailing off. Sir, may I help you?
He said, I hope, So he said, well, we've got
others in the back. He said, look, don't over sell me.
Speaker 3: That's the car.
Speaker 4: Oh well, if we can get the figures, right, I
got the cash, we'll go in there. They go in
the rooms set up with the cash, come out and
the manager himself takes a car off the sure out
in the car. Guy gets out there and he's rolling
his sleeves and doing his hairy utiful chest and he
gets in the corner. Got something, Be careful, sir. He
drives out into a major four lane highway, but nothing's coming. Yeah,
he's fifty seven.
Speaker 3: Yes, find it.
Speaker 4: Wait, we got it. I didn't mean to hold you up, Henry.
He gets it there for seventy five eighty. I'most see
who here? When he hits one hundred, hits them to
stay fully, claws out porches and aft. He gets out,
you know, typical hat, and he's got a clipboard and
there he walks up and look at him and say,
you know, when I got up this morning, showered shape,
I actually prayed to God that I would have an
extraordinarily different day than I've been having. And you haven't
let me down one eye that. He said, do you
have any idea how fat you were gonna? You were
doing over one hundred and ten miles an hour, you idiot.
He's laying into him. Then all of a sudden he
caught himself well perth oftly. He said, I ought to
take this clipboard and pull you out, put you in
the back seat at sark, throw you hunder to jail
rather than it, but he caught his there. I do
represent law enforcement in the state. I dealt with drug runners,
bank robbers, product the future. I'm gonna be more civil
to He look at Tang and Stone. He looked at
He said, however, you should tell you what if you
can tell me one I'm never heard, I'll let you go.
All of a sudden, we didn't hit this got a
guy raised it up and he said, officers, would you
believe just this path with my wife ran off with
a police officer and I thought you were trying to
bring her back. Hey, you look so over he said, Well,
let me tell you so, he said, you stop his corn.
If you look at me wrong and go five miles
over speedling, you will wall.
Speaker 3: The rest of your life.
Speaker 4: Get out of my sight.
Speaker 2: Opening weekend of the NCAA tournament and the Deli's closed.
Yeah they couldn't. Yeah, they don't have enough people to
run it. Nobody came to work today of the Delhi.
They run into that situation over and over again. They
can't get a team together to stay together. And from
I understand, there's so many egos involved. In a Delhi
I thought radio was bad. The store is closing one
hour early tonight, and the reason why is because a
couple of weeks ago we stripped all the wax off,
got a really nice and clean and now they're going
to put the wax back on. But what's really cool
about this, this particular part of the journey is that
we're closing early tonight, but when we open tomorrow, we'll
be celebrating our sixty fifth birthday, the company sixty five
years And you know what, this is the kind of
company these people are.
Speaker 3: We're throwing a big party for the community.
Speaker 2: I mean, a huge party is going to break out
in this store tomorrow just for our shoppers.
Speaker 1: The drama, the excitement. There's more of CTCs coming up next. Hey,
thanks for coming back to CTCs. Let's get back into
the drama. Transition walk day number three out of four.
Out here in this forest, we all go through mental transitions.
We call them mood swings, mindsets.
Speaker 2: You know, how do you start yours out or do
you just keep on moving and then everything collides in
the middle of a storm that you go.
Speaker 3: What the hell, where did this come from? Why did
I You can get into this mindset.
Speaker 2: Yeah, well, transitions give you that opportunity to take control
of those mood swings. So I'm in this beautiful forest
in South Charlotte, North Carolina. They say beautiful spring day
and my body. Oh, if you're in retail, you know
exactly what your body feels like. Sore, it aches, it's tired,
it's exhausted, and you know what, only a few hours
away from checking back in to your job.
Speaker 3: Let's go find some solutions here.
Speaker 2: The company's sixty fifth worth is going over here to
find out how it's all set up.
Speaker 3: Or isn't that nice? Oh my god, look at all
the cake. Oh man, look at all the cake and
stuff here? Dude? Are people coming over to eat it?
That's awesome. That's awesome. I'm gonna wrap like it, sir. Absolutely.
Has it been a good day though, that's cool, very
color then you guys confidents. I think I'll take one
of these chocolate cakes here, Thank you, sir.
Speaker 2: Yeah, we knew this would happen when we got the
new fancy wheels on the carts.
Speaker 3: You know that lock up when you go outside.
Speaker 2: Well, what they're doing now is they're just coming in
and grabbing the meat and they're holding in their arms
and they're running out that way, and so you know,
they're just going to reinvent the way they steal. And
that's exactly what they're doing. And now one other exciting
addition of what would you do? So here's the situation.
Somebody comes in and they order a cake and what
they want is they want the cake to have a
photograph of their mother on it. And you know you've
seen that before where they put a photograph on a cake. Well,
the person that took the order said, no, sweat, well
we can do that, and let's just go ahead and
do this. We don't have the tools to do that
because somebody hasn't fixed it. It was reported that something
was wrong several weeks ago, but nobody has come in
to fix it. And so the woman comes back in
and she says, well, where's my picture? But the party's
at six o'clock tonight, and Jay go take this cake instead. Oh,
this lady went crazy. So what we did is we
contacted another store in the chain. They've got the equipment,
it is working, and we're going to give her triple
the money back for the situation. What would you do?
Would you have done the same thing. This one isn't
sitting well with me. For some reason. A gentleman comes
in with a whole entire bag full of groceries and
things that needed to be refrigerated. He comes in and
he says, I left this out on my counter last night,
and I know that it's not good anymore because there
was some probiotic things and kale, and he goes, can
I just exchange them out? And the person in customer
service said, sure, go right ahead, no sweat, We'll just
exchange it out. The reason why it's not sitting well
with me is because, well, if we all did that,
the store would always be empty. In other words, if
I accidentally left something out on the counter, I should
come back and exchange it, and it's at the store's cost.
And then it occurred to me, wait a second, this
is a small loss compared to what could happen. In
other words, what could happen is they knew that we
took care of them in this situation, They'll come back
to the store ten fifteen more times. So did we
really lose money here? I don't think we did, But
still it just kind of hit me wrong. Transition walk
Dan number four out of four had to get my
got on today. Oh yeah, I replenish my heart and
soul to kind of remind me why I'm doing what
I am doing. You know, we have a lot of
sarcastic interviews that we face every single day, people that
are constantly asking us questions in a sarcastic way.
Speaker 3: They really do.
Speaker 2: And I'm constantly asked, if you talk to all these
famous people on your podcast, why are you working at
a grocery store? Okay, that's a good question, but there
are many times I can't answer them a real answer.
And the reason being is because a lot of people
don't understand that. While in prayer, I said, Lord, get
me deeper into my church, my own church, Get me
deeper into my church. But that door never opened, but
the grocery store did. Because church is community, community is
real people. I didn't need to be with other people praying.
I needed to be with people who just needed somebody
that was going to help them find a solution. I'll
see in Ceeus.
Speaker 3: Pretty cool way to start today.
Speaker 2: Today, child maybe four years old is sitting in a
cart and our floral lady is is talking to her,
and I come up and she goes, Hi, Teeter, and
little girl looks at me, then looks at my name tag,
and the little girl knows.
Speaker 3: What's your name?
Speaker 2: I said, it's Teeter. And she looks at the name
tag and then looks at me and she goes, uh, uh,
it's c T. I mean, how does a child that
young associate the name tag with the person? So when
when do the store starts growing pot?
Speaker 4: Oh?
Speaker 3: Well yeah, they they've got to be growing pot in
the store. People. It seems like all they to everybody
have walked by stores like.
Speaker 5: Talk, oh, everybody here and just spokes. I mean, it's
it's only a matter of time before it's you know,
the Native Americans here in our state legal legalif we
drive to the resort, their their preservation.
Speaker 3: Preservation, we can we can buy it freely. So who
do you think smells more like pot? Men or women?
Speaker 4: Men?
Speaker 3: Really?
Speaker 5: Yeah, it's definitely then, definitely, I mean if you're asking
any number wise, yeah, but definitely.
Speaker 6: And that's usually our metal employees doing.
Speaker 3: Yeah.
Speaker 5: Sometimes they come in to get their chilkes and.
Speaker 4: I got hi just looking.
Speaker 3: At them right right.
Speaker 2: Employees Stealing from the store has been a thing that's
been going on forever in a day. And they say
that some of the biggest steps in the store are
from employees, and when an employee has been fired, then
what happens is is that they come back.
Speaker 3: So when they come back.
Speaker 2: In the store knowing that they once stole a lot
of merchandise from the store, then you kind of have
to watch them. And sure enough, this girl comes in today,
we're watching her. She's about ready to check out, not
as in go to the register and checkout, I mean
like run out checkout and manager daughter, and she had
fourteen steaks and a bunch of other water.
Speaker 7: So she wants wanted to have the smallest because it's
three for ten dollars. Yeah, and so and so she
goes to this right here is double the size of
the three for ten dollars. And so I rang her
up for for two of the of the of the three.
It says, no, I only want one little boss, and
you should give me this for the price of one
little little boss.
Speaker 3: And I said, I'm sorry, No, that's this is huge.
Speaker 4: Yeah yeah, yeah, that's that's just two.
Speaker 3: Pounds, two pounds of straw.
Speaker 6: She want one that's crazy, yeah organic, I mean, if
you've got the sun class and I canna work with you.
But that's and I said, I said, do you want
me to take it into the back and and see
if he can break it down?
Speaker 3: No, that'll take too much times once you just give
it to me for the price that I said, I
would just call the manager. I don't know, like I'm
not dealing with the ship like that. Yeah, oh no,
that no, that she tried to pull the car right.
Speaker 4: That, I'll have the patient. Honestly, I want to tuck
back out.
Speaker 1: Well there you have much another exciting edition of CTC
as the ups and downs to twist, the spins, the flips,
the flops, the oh my gods and hey, what did
you just say to me? Oh and and you know
saving money as well. You do me favor. Create your
own podcast, let us see what's going on behind your curtain.
Introduce your wizard. I'll see you next week.