WEBVTT

1
00:00:04.200 --> 00:00:06.960
<v Speaker 1>Helping leaders motivate their people to a higher level of

2
00:00:06.960 --> 00:00:11.720
<v Speaker 1>performance through strong human relations, team building, and golachieving. This

3
00:00:11.919 --> 00:00:17.960
<v Speaker 1>is the seven minute Leadership Podcast with your host Paul Fellovledo.

4
00:00:21.120 --> 00:00:25.000
<v Speaker 2>Hello everyone, and welcome to this seven minute leadership podcast.

5
00:00:25.039 --> 00:00:31.679
<v Speaker 2>It's episode three sixteen. In today's principle is simple but powerful.

6
00:00:32.640 --> 00:00:36.479
<v Speaker 2>Look for the second story. And here's what I mean.

7
00:00:37.320 --> 00:00:42.320
<v Speaker 2>Behind the missed deadline might be a sick kid. Behind

8
00:00:42.359 --> 00:00:48.439
<v Speaker 2>the attitude might be exhaustion. Behind the silence might be anxiety,

9
00:00:49.039 --> 00:00:53.240
<v Speaker 2>and behind the outburst might be grief. Look for the

10
00:00:53.320 --> 00:00:56.520
<v Speaker 2>second story. So just let me be clear on this.

11
00:00:56.520 --> 00:01:01.399
<v Speaker 2>This is not about making excuses. It's about seeking understanding.

12
00:01:02.200 --> 00:01:07.079
<v Speaker 2>In leadership, we deal with performance, accountability, and standards every

13
00:01:07.159 --> 00:01:12.840
<v Speaker 2>single day. But here's the thing. People aren't problems. Their stories,

14
00:01:13.439 --> 00:01:18.200
<v Speaker 2>and those stories often go untold unless you ask. So

15
00:01:18.280 --> 00:01:21.840
<v Speaker 2>let me give you a real world leadership moment. One

16
00:01:21.879 --> 00:01:25.319
<v Speaker 2>of my team members years ago missed an important meeting,

17
00:01:26.000 --> 00:01:29.879
<v Speaker 2>no call, no text. I was frustrated. I was ready

18
00:01:29.879 --> 00:01:34.000
<v Speaker 2>to give a lecture about professionalism, but instead I asked,

19
00:01:34.439 --> 00:01:37.840
<v Speaker 2>is everything okay? And it turns out his wife was

20
00:01:37.879 --> 00:01:41.879
<v Speaker 2>in the er with complications from surgery. He wasn't thinking

21
00:01:41.920 --> 00:01:46.040
<v Speaker 2>about work. He was thinking about her, and that changed everything.

22
00:01:46.680 --> 00:01:49.879
<v Speaker 2>Now again, I didn't erase the accountability. We still talked

23
00:01:49.920 --> 00:01:54.040
<v Speaker 2>about protocols, backup plans, and communication, but we had that

24
00:01:54.159 --> 00:02:00.519
<v Speaker 2>conversation after I acknowledged his story. Great leaders pause before

25
00:02:00.560 --> 00:02:05.359
<v Speaker 2>they judge, They ask, before they assume, they listen before

26
00:02:05.400 --> 00:02:09.400
<v Speaker 2>they correct. It doesn't make you weak, It makes you human,

27
00:02:10.080 --> 00:02:13.280
<v Speaker 2>and in return, your people will give you more than compliance.

28
00:02:13.840 --> 00:02:17.159
<v Speaker 2>They'll give you trust. I think at the core of

29
00:02:17.400 --> 00:02:21.719
<v Speaker 2>every employee they want to be understood. We all have

30
00:02:22.080 --> 00:02:28.520
<v Speaker 2>different backgrounds, different upbringings, in different styles of communication. If

31
00:02:28.560 --> 00:02:31.560
<v Speaker 2>you are completely in tune with your staff, you know

32
00:02:31.639 --> 00:02:34.120
<v Speaker 2>when one of them is off, and if you're saying

33
00:02:34.120 --> 00:02:37.919
<v Speaker 2>to yourself, this isn't like them, then there is a

34
00:02:38.039 --> 00:02:41.919
<v Speaker 2>second story. They may be embarrassed by it, they may

35
00:02:41.960 --> 00:02:45.240
<v Speaker 2>be in shock because of it. The right thing to

36
00:02:45.280 --> 00:02:47.319
<v Speaker 2>do is let them know that they don't have to

37
00:02:47.360 --> 00:02:52.560
<v Speaker 2>go through it alone, whatever that might be. So here's

38
00:02:52.560 --> 00:02:55.759
<v Speaker 2>a quick challenge for you this week. When someone shows

39
00:02:55.879 --> 00:03:02.000
<v Speaker 2>up off their game, just pause, don't imediately correct. Ask

40
00:03:02.360 --> 00:03:07.439
<v Speaker 2>one simple question, is everything okay? Sometimes you'll get nothing,

41
00:03:07.919 --> 00:03:11.719
<v Speaker 2>and other times you'll get that second story. And that's

42
00:03:11.759 --> 00:03:15.360
<v Speaker 2>when you stop being just a boss and start being

43
00:03:15.560 --> 00:03:18.479
<v Speaker 2>a real leader. And if you haven't done so, please

44
00:03:18.680 --> 00:03:22.439
<v Speaker 2>five star review the show on your favorite podcasting platform.

45
00:03:22.919 --> 00:03:26.280
<v Speaker 2>This has been the seven minute leadership podcast and I

46
00:03:26.360 --> 00:03:27.400
<v Speaker 2>thank you for listening.

47
00:03:27.840 --> 00:03:32.719
<v Speaker 1>For more Paul fell of Alito Podcasts, visit paulfellowalito dot com.