Speaker 1: Yea ripped up.
Speaker 2: News you don't help, come running.
Speaker 3: Just as fast as you can.
Speaker 1: Show Shooter's gonna help coming.
Speaker 4: Man.
Speaker 5: This is the Troubleshooter Show now, Tom Martin.
Speaker 6: Welcome, Welcome to the only show off. It's Candra here
Speaker 6: to solve problems, answer.
Speaker 5: Your questions, take complaints.
Speaker 6: Hard balls to make your life a little bit better.
Speaker 6: It's Car Day on the Troubleshooter Show. Any car questions
Speaker 6: you have, and of course we take all your questions.
Speaker 6: You've been ripped off by a contractor, you got anything
Speaker 6: going on in your life you want.
Speaker 5: To talk about. That's what we're here for. We love
Speaker 5: helping people.
Speaker 6: Three oh three seven one three eight two five five
Speaker 6: three oh three Martino, you can get through right now.
Speaker 6: A couple of lines open. Jeff Vick Kimber transmission. What's
Speaker 6: going on with you?
Speaker 5: Man?
Speaker 7: Well, things are starting to pick back up.
Speaker 8: We had a little bit of a lull after Christmas,
Speaker 8: and I think everybody's recovering from their debt.
Speaker 7: And you know, is it typical? It's typical.
Speaker 8: It's also pretty typical when you have a change inside
Speaker 8: the administration. We see people they're waiting and see what's
Speaker 8: going to happen before they make large investments. No kid,
Speaker 8: So you know, doing something like a transmission is not
Speaker 8: a small task. It's just not easy on the pocket book.
Speaker 8: So they'll hold those things off.
Speaker 5: So it's starting to pick up. It's starting to pick
Speaker 5: back up here. Vin Kevin Cokin shared an auto tech.
Speaker 7: Yeah, same thing. We've been busy, and I think a
Speaker 7: lot of it has to do people. I think we're
Speaker 7: hoping the car price and the cars had come down.
Speaker 5: I think it's kind of weird with the tariff situation.
Speaker 7: But even that, the used car prices are insane, so
Speaker 7: people are definitely spending more money on the cars, keeping
Speaker 7: them going and hoping for maybe next year or get
Speaker 7: another car.
Speaker 5: It really wasn't long ago.
Speaker 6: I remember when my daughter turned I remember seventeen, sixteen, seventeen,
Speaker 6: her first car. Well, actually, I'll take my son. So
Speaker 6: when he turned sixteen, we had to deal with him
Speaker 6: if he got his third degree black belt andkwondo, he'd
Speaker 6: get a car, and I bought him a brand new
Speaker 6: Hondai accent.
Speaker 5: How much do you think.
Speaker 6: It was brand new fourteen? It's about twelve nine, yeah, yeah,
Speaker 6: twelve nine. If they're gone, there's no cars that are
Speaker 6: twelve nine anymore?
Speaker 7: I did the same thing for you know, my girlfriend's daughter.
Speaker 7: Is that of a used car? You got to keep
Speaker 7: putting money in? Yeah, I think it was fourteen to
Speaker 7: five for an Alantra. Yeah, the Alantras fourteen. I mean
Speaker 7: now they're over at easily twenty four.
Speaker 6: Yeah, it's so crazy and we're only talking almost double
Speaker 6: price and we're only talking what like four or five
Speaker 6: years little longer, but yeah, I mean it's nuts, man.
Speaker 6: And then the used cars. How many times are we
Speaker 6: hearing now these part issues?
Speaker 5: You guys? Is that getting any better?
Speaker 6: In other words, you've got a transmission come in and
Speaker 6: you need to get like what what give me a piece?
Speaker 5: It's hard to.
Speaker 8: Get for It just depends on on the part in
Speaker 8: the day. You know, Christ has been really bad lately
Speaker 8: where we're not going to shift a lot of stuff
Speaker 8: in Toyota has been horrendous for probably about two years.
Speaker 8: You know, just something like a common unit. I know
Speaker 8: that's not gonna make sense to you seven six, but
Speaker 8: you'll get an overhaul kit with pistons. It can take
Speaker 8: us a month to final one.
Speaker 5: Do you remember the airbag deal back in the day
Speaker 5: that Takata Takata. I mean, I don't think they still
Speaker 5: have enough of them.
Speaker 7: No, they're still replacing them.
Speaker 5: They're still replacing.
Speaker 6: The supply chain got so screwed up over COVID, it's
Speaker 6: really remarkable.
Speaker 7: Well, I think a lot of the manufacturers too, are
Speaker 7: getting are trying to get away with not stockings, still
Speaker 7: lower inventory, lower inventory costs because they know people will
Speaker 7: tolerate it because they did so. They're not doing it
Speaker 7: on purpose.
Speaker 5: Let me ask you guys something.
Speaker 6: The car prices that we're talking about, it made me
Speaker 6: start thinking of these tariffs, do you think we should
Speaker 6: bring the manufacturing And I'm not looking for a political
Speaker 6: stance here. I'm looking for car prices. They're out of
Speaker 6: control and it's hard to get parts. When Jeff just said,
Speaker 6: you know, we got to get them shipped over and stuff,
Speaker 6: I'm going, why not like build the parts and stuff here.
Speaker 6: I understand our labor costs more here, We're not going
Speaker 6: to build it. We don't have workers that are going
Speaker 6: to work for whatever they make in Mexico. It's simply
Speaker 6: not going to happen, or in China for that matter.
Speaker 6: I mean there's slave labor there. We can't compete with
Speaker 6: slave labor. But if you think of the shipping to
Speaker 6: get it here, and if you think of everything, and
Speaker 6: I know these business guys know the answer to this,
Speaker 6: but I get nervous on supply chain. Think about the
Speaker 6: precious minerals and stuff we rely on from China.
Speaker 5: Think of medication we rely on. Wasn't like insulin or something.
Speaker 5: There was a lot of things that during COVID. I
Speaker 5: mean it got really weird with stuff.
Speaker 6: I mean, what do you think about do you think
Speaker 6: ultimately it would cost less to build a car here,
Speaker 6: not just not put it together or assemble it, but
Speaker 6: to actually build the parts and stuff, or do you
Speaker 6: think it would be the case.
Speaker 8: If that was the case, they would have done a
Speaker 8: long time ago. There's not a figurehead over a Forward
Speaker 8: or GM that did that sat around us like, you know,
Speaker 8: let's give the Canadian some business and move some of
Speaker 8: our manufacturers.
Speaker 5: And they did it for for cost reasons.
Speaker 6: It's and I never knew they had a lot cheaper
Speaker 6: labor over in Canada. Three oh three seven one three
Speaker 6: h two five five? Hey Christy, what is going.
Speaker 5: On with you?
Speaker 9: I just wanted to update you on my farity hybrid.
Speaker 9: I took it to the shop last week. Do you
Speaker 9: want me to remind you what?
Speaker 7: Yeah?
Speaker 10: What was it?
Speaker 9: Oh?
Speaker 7: Wait?
Speaker 5: Was it brand new? It was a brand new hybrid. Yes.
Speaker 5: And when you this was an interesting one.
Speaker 6: When you I don't know if it was in reverse
Speaker 6: or when you would just start.
Speaker 5: Rolling, it would make a noise. Yeah, go ahead, what
Speaker 5: was it?
Speaker 9: Okay, so there's three noises, but the lining noise starts
Speaker 9: at almost zero, but it goes all the way up
Speaker 9: to seventy five miles an hour. Just it's a it's
Speaker 9: a it's a It sounds like an electric motor noise,
Speaker 9: and the pitch just gets higher and higher and higher
Speaker 9: until like seventy five miles an hour and it either
Speaker 9: stops or it gets drowned out by the road noise. Yeah,
Speaker 9: but anyway, it's it's just constant.
Speaker 6: And then you brought it over to the dealer. And
Speaker 6: what did the dealer say, because it's all under warranty.
Speaker 9: Right, Well, basically the guy could like barely hear it.
Speaker 9: And he was like, and I'm talking to their master technician,
Speaker 9: and I don't doubt what he's saying, but he was like,
Speaker 9: do you mean that really really faint noise? And I said, well,
Speaker 9: I don't think it's really faint. Yeah, that's that whining.
Speaker 5: My electric car makes noises. I mean it really does so.
Speaker 5: But what did they end up saying?
Speaker 9: Ultimately, basically that that the noises were normal and then
Speaker 9: there's this other.
Speaker 11: Ticking noise that video?
Speaker 12: Right, I did?
Speaker 9: I sent you a small sniff because I could only
Speaker 9: email so much. But there's were you able to hear
Speaker 9: the ticking noise in the video?
Speaker 6: I think, Jeff, let you got three?
Speaker 8: There was just so much other noises. It's really hard
Speaker 8: top on noises on something like a video, particularly a
Speaker 8: Solen video, at all. I couldn't distinguish one noise from
Speaker 8: of the other.
Speaker 7: No I could hear that little feate whining noise, but
Speaker 7: it was so slight it was very, very hard to
Speaker 7: hear on the phone.
Speaker 8: Yeah, do you lose this a lot when you're not
Speaker 8: standing over the car, in the car where you can
Speaker 8: identify if it's in front of you, were behind you
Speaker 8: and besides you?
Speaker 5: Exactly They say it's normal, though.
Speaker 8: Well, has she driven another one to see if it's
Speaker 8: also prevalent?
Speaker 5: I don't know. Yeah, that's a good idea. Have you
Speaker 5: test drove another one.
Speaker 9: Yes, I drove an identical copy two weeks ago at
Speaker 9: the same dealer. Actually, the salesperson suggested I do that,
Speaker 9: which was a great idea. And I did not hear
Speaker 9: any of the noises in that car, and I wouldn't
Speaker 9: even have trusted my own hearing, except my daughter was
Speaker 9: with me, and she is you know, she agreed that
Speaker 9: this vehicle is not making any of those noises that
Speaker 9: your car is making.
Speaker 6: Yeah, it's kind of strange, But if they're saying it's normal,
Speaker 6: I mean, I don't know how you unless they go
Speaker 6: on a test drive with you in another one. If
Speaker 6: you tried that, you go up there and grab the
Speaker 6: service manager or the service writer and say, let's go
Speaker 6: hop in this other Prius here and see if it
Speaker 6: does the same thing. But outside of that, I'm not
Speaker 6: sure what you do, because really it's not a dealership issue,
Speaker 6: it's a manufacturer's issue.
Speaker 7: I may try another dealer, though.
Speaker 5: What dealer did you go to? I'm sorry, I was.
Speaker 9: Working with Corwin in Colorado Spring.
Speaker 5: Is there another Toyota dealer up there? I don't think so.
Speaker 9: Sure it's a Honda, but I'm sorry, Hondia. I was
Speaker 9: wondering if I should vote a shamp because I think
Speaker 9: that's who you guys recommend.
Speaker 10: Uh.
Speaker 7: Yeah, I don't really write second opinion though, because when
Speaker 7: a tech starts out with you mean that noise that
Speaker 7: I can almost not even hear. Yeah, he's not vested
Speaker 7: in finding the noise.
Speaker 5: I know what you can do. Wait a minute, I know,
Speaker 5: actually Jesse could take a listen. Yeah, I think Jesse
Speaker 5: an honest, accurate, can tell you if it's normal or not.
Speaker 5: And he's not going to charge anything.
Speaker 9: All right, I will call him.
Speaker 6: Yeah, Jesse honest, accurate. He's on a referral list, referral list,
Speaker 6: that common fact. He's in studio with this. I didn't
Speaker 6: know you were in the Springs or else. I probably
Speaker 6: would have said that at first. But he'll go over
Speaker 6: there and just tell him you were on with us
Speaker 6: on the radio and we said he would take a
Speaker 6: listen and see if it's normal or not. But if
Speaker 6: you're trying to get them to like switch out the
Speaker 6: car or something, it's going to be an uphill fight
Speaker 6: if they're saying it's normal, you know.
Speaker 8: And I just did a quick Google search and there's
Speaker 8: plenty of people talk about these things making noise Obviously
Speaker 8: we don't have a volume on these monitors here, but
Speaker 8: there's several videos that will actually go through of normal
Speaker 8: noises and noises to actually be concerned.
Speaker 6: With of yeah, it's so weird, it's brand new, and
Speaker 6: the other one didn't do it. My car makes my tesla.
Speaker 6: I got in it this morning, and I'm not kidding,
Speaker 6: and I was just sitting there and I was contemplating
Speaker 6: whether to do an update before I left for the studio.
Speaker 6: And when I finally put it in reverse or swiped
Speaker 6: it into reverse, it made a weird noise back and out.
Speaker 6: Occasionally it just makes a weird noise. I don't know
Speaker 6: why it does it. I don't even know what the
Speaker 6: noise is. It's not like what you're describing. Yours seems
Speaker 6: to be constant. Mine just seems to come and go occasionally.
Speaker 6: So but but Christy, I would go down to honest, accurate,
Speaker 6: and why don't you follow up with us and let
Speaker 6: us know what Jesse in the gang say, because if
Speaker 6: they say it's abnormal, then I've got some ideas.
Speaker 12: Okay, yeah, that sounds good.
Speaker 5: I thank you, You're welcome, Thank you for the call.
Speaker 6: Christy three oh three seven one three eight two five
Speaker 6: five and Drew, you're gonna be after this.
Speaker 5: I got to take this break hold tight.
Speaker 13: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 13: dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call company insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three all three seven
Speaker 13: to seven to one.
Speaker 5: Help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate Man dot com to list your
Speaker 13: home with Remax Alliance three all three nine two zero
Speaker 13: sixteen twenty.
Speaker 6: Two all right, three oh three seven one three eight
Speaker 6: two five five one line open, three oh three Martino,
Speaker 6: Michael has a question. No, I'm sorry, Andrew, you were first, Michael,
Speaker 6: you'll be next.
Speaker 5: Andrew. What's your question on motor oil?
Speaker 14: I was just looking at the Kirklands motor oil, Okay,
Speaker 14: just kind of comparing because the looks like that.
Speaker 5: It's probably quite a bit cheaper, right, Yeah, you can.
Speaker 14: Buy, uh buy it in bulk at costco and uh, I'm.
Speaker 6: Curious do they sell it? Do they sell it by
Speaker 6: the case, or like, how do they sell it? I've
Speaker 6: never seen motor oil there.
Speaker 14: I think you can get like the four I think
Speaker 14: it's the five courts, okay, four or five courts in
Speaker 14: one in one order nice, or like sixty nine Dolus
Speaker 14: of the synthetic full.
Speaker 6: That sounds like a great deal. I would assume you know,
Speaker 6: a major makes it. I mean, Costco is not in
Speaker 6: the refinery business. But what's the question.
Speaker 14: Yeah, I was just looking in the there's an application
Speaker 14: chart into the oil and it says, because I've got
Speaker 14: a a totter under what you're it says it meets
Speaker 14: twenty eighteen. Okay, but it says in that in the
Speaker 14: chart it says it meets the Chrysler standards, the Ford standards,
Speaker 14: and the GM standards. But it doesn't show Toyota in there.
Speaker 6: Hey, that's the hell of a good question. I mean,
Speaker 6: what is it? Is it like a five point thirty
Speaker 6: five twenty?
Speaker 5: What is it?
Speaker 6: And then when we talk about standards, guys and Kevin,
Speaker 6: you guys, do a tonne oil changes? Really the standards
Speaker 6: not only the weight, like you were saying, zero sixteen
Speaker 6: is a big one now or five twenty or whatever.
Speaker 5: It is. But the additive packages is that have something
Speaker 5: to do with the standards for like GM.
Speaker 7: No, there's a radio called Dexos, So the same weight
Speaker 7: oils are not the same. If your vehicle requires Dexos
Speaker 7: d e XOS, that's the standard that they're looking for.
Speaker 7: So you have to be sure the oils you're using
Speaker 7: meet the qualifications for your vehicle. Not all oil works,
Speaker 7: but they'll all work.
Speaker 5: Yeah, but there's definitely good for it.
Speaker 7: There's definitely standards to keep up.
Speaker 6: So what he's saying on this Kirkland brand, he probably
Speaker 6: shouldn't use it if.
Speaker 7: It's not I don't know. I don't know if his
Speaker 7: twenty eighteen is Dexos or not. I was just gonna
Speaker 7: look at it.
Speaker 5: But he's saying on the side of the container while
Speaker 5: you're looking at.
Speaker 7: A list, it's not going to list every vehicle it's
Speaker 7: compatible with.
Speaker 6: No, but it is listing. You're saying, say again, what
Speaker 6: it says on there, Andrew.
Speaker 14: It's just a it's a synthetic application chart on the website,
Speaker 14: the Costal website. Yeah, and then it says Chrysler MS
Speaker 14: sixty three ninety five meters requirements and then four WSS
Speaker 14: in two c ninety four seven.
Speaker 5: I have no idea what that means.
Speaker 7: Yeah, that's they're not going to be out a list
Speaker 7: all though.
Speaker 5: Could you look something like that up on all data?
Speaker 7: Yeah, I'm looking now. It doesn't seem to show any
Speaker 7: major requirements Texos or anything, just a synthetic grade.
Speaker 5: So the oil should be fine.
Speaker 7: Should be fine.
Speaker 6: Yeah, yeah, it looks like you're good. Is it to
Speaker 6: proper weight that yours calls for?
Speaker 14: I'll have to check on that. It does say Dexos
Speaker 14: one gin two.
Speaker 7: Well, there you go. Texos is what you're looking for. Yeah,
Speaker 7: Dexos is a is a high standard for a while,
Speaker 7: So that's the best. Yep, that's good.
Speaker 5: So he can't go wrong with what he's saying.
Speaker 7: No, that's the standard you're looking for.
Speaker 5: How much do you save buying it that way? Andrew?
Speaker 5: Just out of curiosity, did you calculate it like fifty
Speaker 5: bucks or what?
Speaker 15: Well?
Speaker 14: Like it like AutoZone? I was buying you know, a
Speaker 14: five court or at like thirty thirty four dollars full synthetic,
Speaker 14: But then you get the filter with it. But then
Speaker 14: I mean just two of those purchases equals this would
Speaker 14: be Yeah, it would be four. That's insane.
Speaker 5: That's absolutely insane.
Speaker 6: I've never bought oil there, but I mean when I
Speaker 6: own shops, of course, I do them in my shop,
Speaker 6: but and now I do them either at Kevin's or
Speaker 6: you know, I'll go to one.
Speaker 5: You don't have to do them, well, that's true of
Speaker 5: my electric I don't have to do Seinfelder. Yeah, the
Speaker 5: low Tucker.
Speaker 6: Hey, Andrew, I appreciate the call man. Any other questions,
Speaker 6: You're good to go on that, I'd get it.
Speaker 14: Yep, thank you, you're welcome.
Speaker 6: I'll tell you what Costco does. Guys, it's unbelievable. You're
Speaker 6: a Costco guy, right. I got Sam's Club and Costco.
Speaker 7: I got both.
Speaker 6: Yeah, so this is crazy. Light bulbs. They've got light
Speaker 6: bulbs there that have little switches on them so you
Speaker 6: can do different like one thousand, five thousand, four thousand,
Speaker 6: so you can kind of pick the almost.
Speaker 5: Like a LED headlight. It's an LED and they're just
Speaker 5: regular bulbs like would plug into any of.
Speaker 6: These at Walmart, Walmart, not Sam's Club. At Walmart, each
Speaker 6: bulb is probably about ten bucks with the little thing.
Speaker 6: At Costco, you can get six of them for like
Speaker 6: eight dollars. I have no idea how they sell light
Speaker 6: bulbs cheaper. They must get something back from Uncle Sam
Speaker 6: or somebody.
Speaker 7: There has to be rebake, and I saw that too.
Speaker 7: Every bulb's a dollar.
Speaker 5: Every bulb they have there is so much cheaper than
Speaker 5: any other place.
Speaker 6: I just don't understand. They're led and they're all LED's,
Speaker 6: and some of them the ones that you can switch cover. Yeah,
Speaker 6: if you put them in the bathroom, you know, over
Speaker 6: the mirror, you might want this daylight. If you want
Speaker 6: them over here, you do that, and then they last
Speaker 6: for you know, probably outlast all of us.
Speaker 5: I mean, it's a ridiculous thing.
Speaker 6: One line open, three oh three seven, one three eight,
Speaker 6: two five five.
Speaker 5: Who is next? Next is Michael? Michael?
Speaker 6: What's going on with you? Victor Dennis? Hold tight, hey Michael, Yeah,
Speaker 6: I can barely hear you.
Speaker 11: Yeah. Let me put you on speakerphone and stiff you there.
Speaker 5: Yeah, I am here, Okay, go ahead, sir, what's going on?
Speaker 7: Okay?
Speaker 11: I took my van in to get an estment. I
Speaker 11: was rear ended on the highway. This is on late Friday,
Speaker 11: so I imagine you need to have it over the weekend.
Speaker 11: Six weeks later, Oh my god, Yeah, when did this start?
Speaker 5: Give me a start date for my notes? When did
Speaker 5: it start?
Speaker 11: Okay? Unfortunately it started in August, and every time I
Speaker 11: deal with this, it sends me into a depression. So
Speaker 11: it's really hard.
Speaker 6: To August twenty four, Yes, okay, August twenty twenty four.
Speaker 6: You get rear ended Friday night, you drop it off
Speaker 6: at a body shop, and then six weeks later, what.
Speaker 7: Okay?
Speaker 11: Well I kept calling to get any estimate, my estimate,
Speaker 11: and he said, well I already started working on it.
Speaker 11: Well wait a minute, I never authorizing any work to
Speaker 11: be done.
Speaker 5: Did you sign anything when you dropped it off?
Speaker 10: I did not, Okay, keep going, okay, Well.
Speaker 11: I said, well, well it's at his shop. Why will
Speaker 11: not get the hail damage through my insurance to go
Speaker 11: down there and look at the hail damage?
Speaker 6: Okay, so you wanted you were getting an estimate on
Speaker 6: the rear end whoever hits you, and then you're also
Speaker 6: getting an estimate on the hail damage. It was done
Speaker 6: during the storm, so two different claims. Yes, okay, so
Speaker 6: keep going.
Speaker 10: Okay.
Speaker 11: Subsequently, he started work without my authorization. Six weeks later,
Speaker 11: I was able to get the vehicle back. The hell
Speaker 11: damage wasn't completed the check I know for the hell damage.
Speaker 6: Hey, Dennis, let's talk about the hail damage real quick.
Speaker 6: Did your insurance company go out and deal with them?
Speaker 11: They went out to Yes, okay.
Speaker 6: And so they were basically going to pay for it.
Speaker 6: You're just not happy with the job they did. Is
Speaker 6: that correct?
Speaker 5: Just the hail damage.
Speaker 11: He didn't even complete the heal damage.
Speaker 5: Well, that cast a check, That's what I just said.
Speaker 7: Wait.
Speaker 6: Wait, so the insurance company basically paid him directly on
Speaker 6: the hail damage.
Speaker 11: They sent a check to him that had was endorsed
Speaker 11: to me and his company. You could never endorse a
Speaker 11: check or authorize the work which was not done.
Speaker 6: So he you never signed the check. He kind of
Speaker 6: phony blown to eat it. Yes, And did you see
Speaker 6: the canceled check where he did that.
Speaker 11: I've called the insurance company and they told me it
Speaker 11: has been cash.
Speaker 7: Okay.
Speaker 6: Well, I don't want to get off on that tangent anyhow.
Speaker 6: So here's where I really want to go. Did he
Speaker 6: do anything with the hail damage or simply cash a
Speaker 6: check just for the hail damage and didn't do anything?
Speaker 6: I understand, And you're not happy he didn't finish, but
Speaker 6: he did.
Speaker 5: Did he do anything?
Speaker 11: He took the hood off and uh, I got another
Speaker 11: dent in it from that. But he says he did
Speaker 11: that hood came back with swirl marks and another dent
Speaker 11: in it.
Speaker 5: Okay, so he did do something. This is all I'm asking.
Speaker 6: I'm not trying to set you up in the trap.
Speaker 6: All I'm saying is he did do something, but it's
Speaker 6: absolutely horrible.
Speaker 5: It's a bad job.
Speaker 11: Well, he did nothing to the side.
Speaker 10: Okay, he did nothing to the rough.
Speaker 6: Is he claiming that he didn't get paid from the
Speaker 6: insurance company on what you're talking about?
Speaker 5: He only got paid for the hood.
Speaker 11: No, he got paid so over seven thousand dollars that
Speaker 11: the check was.
Speaker 5: Wow, and that's just for the hell damage part. That
Speaker 5: was just for the hell that that should have been
Speaker 5: seven grand. That should have fixed it.
Speaker 7: Well, what did he say? Did He says he wants
Speaker 7: you to bring it back?
Speaker 6: Yeah, yeah, exactly. You go to pick it up, you're
Speaker 6: looking at it, You're going, what the hell?
Speaker 5: Then what?
Speaker 10: Oh?
Speaker 11: Yeah, he says, bring it back on a weekend. I'll
Speaker 11: take care of you. He couldn't even take care of me.
Speaker 5: In six weeks oh wait, wait, wait, wait, did you
Speaker 5: ever bring it back to him?
Speaker 10: I Am not gonna take it back?
Speaker 5: All right, Hold on, let me take this break.
Speaker 6: We hear this a lot three oh three seven to one,
Speaker 6: three eight two five five. David's got an issue with
Speaker 6: an e bike victor, question on shipping cars, and a
Speaker 6: question on painting A lot more coming up.
Speaker 13: Hold tight, go with a sure thing Denver's best roofer
Speaker 13: Excel Roofing dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 13: Wait time for an insurance check up free, no obligation
Speaker 13: in comparison, call Compass Insurance paying too much your coverage
Speaker 13: at dozens of insurance companies find out now three oh
Speaker 13: three seven to seven to one.
Speaker 7: Help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate Man dot com to list your
Speaker 13: home with Remax Alliance three oh three nine two zero
Speaker 13: sixteen twenty two.
Speaker 6: All right, one line open three zero three seven one
Speaker 6: three eight two five five. By the way, this show
Speaker 6: brought to you by Paul the Waterman, or at least
Speaker 6: this hour.
Speaker 5: You know what. I bought a water softener from him.
Speaker 6: It was half the price of anybody else and I'm
Speaker 6: not kidding, but I'm a little mad at him.
Speaker 5: And I'll tell you why.
Speaker 6: Now he's got a system for thirty six hundred bucks
Speaker 6: or thirty six ninety nine right under thirty seven. Not
Speaker 6: only does it soften your whole house the water, it
Speaker 6: gets rid of the chlorine and that's what they treated
Speaker 6: these plants. And then it gets rid of forever chemicals.
Speaker 6: And I paid a little less than that, but only
Speaker 6: mine only softens water. So now he needs to come
Speaker 6: out and swap out. Now I'm kidding, Paul, but really
Speaker 6: you can't beat that. You call up these other guys,
Speaker 6: you're you could be ten to fifteen thousand all day long.
Speaker 6: But this system he has does it all. You gotta
Speaker 6: check him out. Waterpros dot net. That's water pros dot net.
Speaker 6: Paul's the owner, great guy. You'll hear him on the
Speaker 6: show all the time. He lives and breathes water. Now, Michael,
Speaker 6: we're gonna go back to you with this van. You
Speaker 6: brought it to a body shop. The body shop had
Speaker 6: it for six weeks. You go to pick it up.
Speaker 6: The hail damage looks absolutely horrible, but you're not going
Speaker 6: to bring it back to him because it was there
Speaker 6: so long.
Speaker 5: Is that kind of where you're at?
Speaker 14: That's correct?
Speaker 11: And they shout out to Paul, I have a system
Speaker 11: with the reverse osmost system, the Cole.
Speaker 6: House well rocket roll man. Oh that's very cool. He's
Speaker 6: a cool guy, isn't he?
Speaker 10: Yes, he is.
Speaker 11: He is awesome to work with. Great company.
Speaker 6: Yeah, waterpros Dot Now look at you. I'll hire you
Speaker 6: to do commercials with me. That's pretty cool. No, he's
Speaker 6: not a paid endorsement. So, Michael, what's the name of
Speaker 6: this body shop?
Speaker 11: Colorado Fleetworks?
Speaker 6: And are they like they're not like some kind of
Speaker 6: flim flam place. I mean, do they have decent reviews
Speaker 6: or what?
Speaker 11: I went That's how I went to him. I went
Speaker 11: to Google and they showed up the first one and
Speaker 11: what is it?
Speaker 5: Colorado?
Speaker 7: What fleetwork works?
Speaker 5: Fleetworks?
Speaker 7: Guys looked those up looks.
Speaker 5: So what are they saying now?
Speaker 6: I mean, did they even get a chance to look
Speaker 6: at what problems you're having? I know you don't want
Speaker 6: them to fix it, but honestly, I mean that might
Speaker 6: be your only remedy.
Speaker 11: The whole situation is, you know, he kept coming up
Speaker 11: with cheeses. Why it wasn't ready? Why you know I
Speaker 11: had a rental van that because of the rear ring collection,
Speaker 11: I actually had to paid hundred dollars because he kept
Speaker 11: it longer than the rental van I was authorized.
Speaker 5: What do you want from this guy right now?
Speaker 11: I'd like just put the money back to the hill
Speaker 11: damage so I could.
Speaker 7: Get that fixed.
Speaker 6: And it's that bad. Can you send us a picture
Speaker 6: of it? Because I got an idea. Can you send
Speaker 6: us a picture fairly quick?
Speaker 5: I have to do that right now. All right, hold on,
Speaker 5: here's what I want to do. Here's the plan, Michael.
Speaker 6: I want to get that picture and look at it,
Speaker 6: the three of us sitting in this room.
Speaker 5: I want to see if these guys agree with you.
Speaker 6: It's horrible and we're talking seven thousand dollars and Kelly,
Speaker 6: God'll drive.
Speaker 11: It down to your studio within the hour.
Speaker 5: I don't know if I want to do that. Send
Speaker 5: us the picture first.
Speaker 11: I want to see what the picture with the rearing collision,
Speaker 11: it's even worse. Oh man, you could if you stump
Speaker 11: a blind at a panel, that's fine, but you stump
Speaker 11: it in the middle of the panel.
Speaker 5: It's crazy and there was Does he have any excuses?
Speaker 5: Is he like we had a bad guy or what
Speaker 5: I mean?
Speaker 11: What what there was over spray over all my windows,
Speaker 11: the headlights, the whole Vanheadles.
Speaker 5: Does he acknowledge any of that?
Speaker 15: He?
Speaker 11: I haven't dealt with them one I got.
Speaker 6: Okay, hold on, Michael, Michael, listen, first things first, send
Speaker 6: us over that picture. I want to see that picture,
Speaker 6: than Kelly. I want to try to reach out to
Speaker 6: them and see their side of the story, but I
Speaker 6: want to see that picture before we go any further on.
Speaker 16: I did ask him about the pictures. He doesn't have
Speaker 16: them on the current phone that he's using right now.
Speaker 5: He just told me he has him right now, like literally,
Speaker 5: is that true, Michael?
Speaker 15: Or of the dail damage right now? You do have well,
Speaker 15: I could take a picture of.
Speaker 11: It right now.
Speaker 6: Yeah, that's what I want to pert all right, hold on, Yeah,
Speaker 6: take a picture of that, send it over and don't
Speaker 6: don't get rid of them. But I got an idea
Speaker 6: on this one. Three oh three seven one three eight
Speaker 6: two five five. Victor, you're next. You've been waiting the longest.
Speaker 6: Go ahead, Hey, Victor.
Speaker 10: Oh hey, sorry, I was listening to you. I forgot
Speaker 10: what I was doing here. Hey, real quick, Thanks, thank you,
Speaker 10: for everything you guys do have You guys.
Speaker 5: Have helped me out a lot of Thank you for listening, man,
Speaker 5: and I really mean that thank you.
Speaker 10: No, yeah, great, listen. I heard that there's a company
Speaker 10: I forget who is It might be Sharton Auto Tech,
Speaker 10: I don't.
Speaker 7: Remember who it is.
Speaker 10: But you had a company that could go and check
Speaker 10: a car for a person who is buying the car,
Speaker 10: and you pay some money and they go and do
Speaker 10: an inspection in the car.
Speaker 6: Yeah, not mobile though, I mean you mean a pre
Speaker 6: purchase inspection, correct, But you'll bring the car there right.
Speaker 10: Well, I don't know, it's not how they do it.
Speaker 6: Well, you should do it. And let me tell you why.
Speaker 6: We used to have a company and the guy retired,
Speaker 6: he was great.
Speaker 5: What was it Auto MDS, Yeah, he was good. Yeah,
Speaker 5: so they would come out.
Speaker 6: But there's one thing that's a little harder with Well
Speaker 6: it's not just a little harder. It's hard to look
Speaker 6: under the entire car when you're mobile. So if you
Speaker 6: bring it to a shop like Sheridan, they're going to
Speaker 6: get it up in the air. Who are you looking
Speaker 6: at buying it from?
Speaker 10: Well it is I'm looking to get a Lexus es
Speaker 10: three fifty. It's a used car. It's a twenty nineteen
Speaker 10: with fifty miles on it, and they won twenty five
Speaker 10: thousand dollars. It's at the BMW on ten ten forty
Speaker 10: Colorado Boulevard.
Speaker 6: Yeah, they should let you bring it over to a shop.
Speaker 6: I was thinking, so, right, Well, if they don't, don't
Speaker 6: buy it. If they don't let you check it out,
Speaker 6: don't buy it under any circumstance exactly.
Speaker 10: I mean, those guys are usually great, but I it's
Speaker 10: so much money, and I'm going to pay it out
Speaker 10: right cash, and I'm thinking I should invest a little
Speaker 10: and trying to figure it out that I'm buying the right.
Speaker 6: Oh, you're crazy not to. So here's what generally happens.
Speaker 6: So tell me what's involved and what is it? A
Speaker 6: couple hundred bucks, Kevin, how much is it?
Speaker 7: Yeah, one hundred and twenty.
Speaker 5: We flat rate it, so one hundred and twenty bucks.
Speaker 5: You're going to check what.
Speaker 7: It's going to go up in the air and it's
Speaker 7: going to start from bumper to bumper. First we do safety,
Speaker 7: so we'll check suspension, breaks, lights, things of that sort.
Speaker 7: Basic tire, yeah, and then we'll start looking to see
Speaker 7: if there's any accidents because you can tell from the underside,
Speaker 7: you know, if panels are fixed or anything.
Speaker 4: Do you check fluid levels, it's just from.
Speaker 7: Going we know, we start moving towards fluid leaks. You know,
Speaker 7: it's a whole process.
Speaker 5: So you're looking for oil leaks, transmission leaks the first.
Speaker 15: You know.
Speaker 7: We'll pull codes as we're working on it, see if
Speaker 7: there's anything been reset. That's the biggest thing we find.
Speaker 6: Now, how about like an alignment check? Is that part
Speaker 6: of it? Well, if you see like bad tire, aware we.
Speaker 7: See bad tire where we just assume, you know, and
Speaker 7: then then a test drive, well we'll top it off.
Speaker 6: And that's only one hundred and twenty Victor. I think
Speaker 6: that's the way you do it. And here's the deal.
Speaker 6: If they want twenty five grand, you know, and it
Speaker 6: needs something that gives you some ammunition to say, hey,
Speaker 6: bring it down there.
Speaker 10: Absolutely, at the very least, I want to feel good
Speaker 10: that if I invest that kind of money, well that
Speaker 10: an investment really, But if I spend that kind of
Speaker 10: money that I'm getting a decent car.
Speaker 6: That you have to anybody listening out there that buys
Speaker 6: a used car from anywhere that doesn't get it checked
Speaker 6: out is absolutely insane.
Speaker 5: And the biggest call we get is.
Speaker 6: They said they checked it out, had a twenty point inspection.
Speaker 5: I mean, how many times we heard that chef? At
Speaker 5: least I least a millions.
Speaker 10: I've heard it from from your show all the time,
Speaker 10: and I don't want to make a mistake. I don't
Speaker 10: want to be that guy.
Speaker 5: No, get it over to Sheridan. He's really good and
Speaker 5: you won't be that guy.
Speaker 10: So so real quick, because they're there now. I think.
Speaker 10: So if I go there and let's say I make
Speaker 10: an appointment and I'm going to be there on Tuesday
Speaker 10: midday to check the car out, I can tell him
Speaker 10: what I'm doing, drive it there, But how do I
Speaker 10: get in first? I mean, you guys have a list
Speaker 10: of people.
Speaker 5: Well, hold on a second. I got Kevin.
Speaker 6: I know it's a quick question, but I have to
Speaker 6: take this rule run up against you end. Hold on,
Speaker 6: I'll come back to you right after this, and then David,
Speaker 6: and then we're going to try to get that uh
Speaker 6: picture from Michael.
Speaker 5: Everybody hold type.
Speaker 13: Go with a sure thing Denver's best roofer excel roofing
Speaker 13: dot com. You don't pay a cent until you're content,
Speaker 13: wait time for an insurance check up free, no obligation.
Speaker 13: In comparison, call Compass Insurance paying too much your coverage
Speaker 13: at dozens of insurance companies. Find out now three oh
Speaker 13: three seven to seven to one help. You'll think you're
Speaker 13: his only customer when you choose Frank durand the real
Speaker 13: estate Man dot com to list your home with Remax
Speaker 13: Alliance three oh three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five two lines.
Speaker 5: Open real quick. Let's just tell Victor what's going on.
Speaker 6: If somebody wants a pre purchase from you, guys had
Speaker 6: shared in an auto tech, what do they do?
Speaker 5: Because I understand the question.
Speaker 7: So the logistics we were very sensitive too, because he
Speaker 7: has to make arrangement to get the car and everything.
Speaker 7: But we'll give him a two hour window appointment, got
Speaker 7: it to come in. He says he can wait, go
Speaker 7: get lunch for whatever.
Speaker 5: Well, but we'll take care of it and you'll check
Speaker 5: the car out.
Speaker 7: We'll check it out, and we'll make sure he gets
Speaker 7: in and out and back to the dealer same day.
Speaker 6: And wouldn't you guys agree with me? If a place
Speaker 6: will not let you take it off site. There's a
Speaker 6: reject there's not one reason by it walk away.
Speaker 7: Yep.
Speaker 6: And the other thing is, even if you buy a
Speaker 6: certified car, I want to tell everybody something. Now, it's
Speaker 6: kind of weird, but there's times where the warranty can
Speaker 6: get voided on a vehicle. So even though let's say
Speaker 6: it's a three year, thirty six thousand mile manufacturer's warranty
Speaker 6: and they did something to it, maybe it had, you know,
Speaker 6: programming something you weren't supposed to do to it, and
Speaker 6: the dealer finds out, the dealer can go in and
Speaker 6: literally void the warranty with the manufacturer. So you should
Speaker 6: always run the ven number two to make sure, not
Speaker 6: only for the carfax reasons.
Speaker 5: What is the carfax like twenty bucks?
Speaker 7: If you buy I just went through that, you'd buy
Speaker 7: fourum four hundred bucks.
Speaker 5: Yeah, So if you get a car fax, at least
Speaker 5: do that.
Speaker 6: If they provide you one, great, but you want to
Speaker 6: make sure it's up to date and make sure the
Speaker 6: warranty's there.
Speaker 5: Ye, make sure the warranty is in effect.
Speaker 6: I'm not saying it happens a lot, but we have
Speaker 6: had calls definitely. In fact, a handful of them over
Speaker 6: the years where they assumed it was under warranty and
Speaker 6: it wasn't because it got red flagged in the manufacturers
Speaker 6: system for whatever reason. And it could be because you know,
Speaker 6: the wrong fluids we used in it, or I'll tell
Speaker 6: you one. It was on an F one fifty or
Speaker 6: a two to fifty. They put a snowplow on the front.
Speaker 7: Oh yeah, and it's screwed up.
Speaker 6: Avoid yeah, and it's screwed up to suspension and other stuff,
Speaker 6: and they avoided the warranty basically based on that for
Speaker 6: a lot of different parts on the vehicle.
Speaker 5: All right, three off, quick question, go ahead.
Speaker 17: Would you suggest before taking it to Showden to take
Speaker 17: a quick test drive with the with one of the
Speaker 17: salespeople so that if some if something comes up, they
Speaker 17: can't say, well, you did it on the way to
Speaker 17: showdon I wouldn't.
Speaker 7: Worry about not from a dealer.
Speaker 5: Okay, not from a dealer. I mean that would be
Speaker 5: such a hard stretch.
Speaker 6: Now if you got into an accident, Yeah, I never
Speaker 6: thought about this guy's on a test drive. They always
Speaker 6: ask for your license, which I understand. In fact, Doc,
Speaker 6: you threw a fit somewhere on that.
Speaker 17: I threw a fit because I gave them a copy
Speaker 17: and and they they wouldn't take it. They want my
Speaker 17: real license. I remember that, And I said, no, here's
Speaker 17: a copy of my license. Oh I know why he
Speaker 17: didn't want to leave his license with him. And you
Speaker 17: make a very valid point. I've never I don't think
Speaker 17: I've ever left my license with them. They usually grab it,
Speaker 17: go back and make a copy.
Speaker 5: That's funny. I just put that together, right. Yeah. And
Speaker 5: when I said you threw a fit, I.
Speaker 6: Was just thinking, like, you brought in a copy and
Speaker 6: didn't actually have your license, but they wanted to hold
Speaker 6: your actual license.
Speaker 5: Yes, that makes sense, that is odd. But when they
Speaker 5: asked for that, and they also ask for insurance sometimes,
Speaker 5: I mean, but if you're driving their car, I think
Speaker 5: it would be their insurance.
Speaker 10: Right.
Speaker 7: I've never provided insurance.
Speaker 4: I've never been asked insurance.
Speaker 6: Maybe it's when you've maybe it's when you finally buy
Speaker 6: the car.
Speaker 5: Is when they want to proof of insurance.
Speaker 7: For the holder.
Speaker 5: That must be it. Yep, because at some point you
Speaker 5: always give them the insurance info.
Speaker 4: Yep.
Speaker 6: All right, listen, we got a lot cook and we
Speaker 6: got two lines open three zero three seven one three
Speaker 6: A two five five David with the e Byke problem. Michael,
Speaker 6: here's the deal, Michael, I promise we need to get
Speaker 6: those pictures, and I want to talk about.
Speaker 5: That body shop.
Speaker 6: If they did that bad of a job, we're going
Speaker 6: to light them up right here on the Troubleshooter Network.
Speaker 13: Go with a short Denver's Best Roofer Excel Roofing dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 13: Three time for an insurance check up free, no obligation
Speaker 13: comparison call Compass Insurance. Pay too much your coverage at
Speaker 13: dozens of insurance companies find out now three oh three
Speaker 13: seven seven to one help. You'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate Man
Speaker 13: dot com to list your home with Remax Alliance three
Speaker 13: oh three nine two zero sixteen twenty two.
Speaker 10: Yeah, so you don't have to.
Speaker 1: Come run in as fast as we can show Shooter's
Speaker 1: gonna help.
Speaker 18: Come.
Speaker 19: Six is the Troubleshooter Show. No Tom Martinez, Welcome.
Speaker 5: My friends to the only show It's kind.
Speaker 6: We're here to solve problems, answer questions, take complaints, try
Speaker 6: to recoup money. You've been ripped off for taking advantage
Speaker 6: of We want to hear from you. We always have
Speaker 6: experts in today we have two great experts. In fact,
Speaker 6: I really enjoyed doing car Fridays Jeff Vick Kimber Transmission,
Speaker 6: Kevin Cok and shared in auto tech. You know, it's
Speaker 6: one of those things everybody in the world you got
Speaker 6: to have. Well, except for homeless vagabond stuff like that,
Speaker 6: in general, people have a car and house. You're gonna
Speaker 6: have problems, or an apartment or something you're gonna have
Speaker 6: problems with.
Speaker 10: Ted.
Speaker 5: It's amazing.
Speaker 6: Over the years, how many years have you guys been
Speaker 6: coming in I mean it's been a long time, at least.
Speaker 5: Ten, I think since two thousand and eight. Yeah, that
Speaker 5: makes sense.
Speaker 6: I mean we're talking, you're coming up on twenty years
Speaker 6: and I'm talking coming into the studio. Yeah, it's crazy.
Speaker 6: I was in your industry, as you both know, for
Speaker 6: a long time. I was not hands on like you guys.
Speaker 6: You know how to actually rebuild a transmission. And Kevin
Speaker 6: you know, I mean you've been a technician your whole
Speaker 6: life exactly. And you guys are also the business owners.
Speaker 6: I was yopposite. I came from the computer business. I
Speaker 6: could literally in that business. I could computers, sell computers,
Speaker 6: build computers. I could do everything there. But in the
Speaker 6: car business I was a sales guy. I mean I
Speaker 6: was the owner, but I was also a sales guy
Speaker 6: and had managers and stuff at the five different stores.
Speaker 6: But I might have known in theory how to sell
Speaker 6: something like I would explain to people, here's a caliber,
Speaker 6: it looks like a claw, you know, real basic stuff.
Speaker 8: Sometimes though, that gets through to a customer better than
Speaker 8: if you're talking technically to them.
Speaker 6: Oh god, yes, and that goes for computers too. You've
Speaker 6: got to come up with a basic way to discuss things.
Speaker 6: But it's kind of cool when the owners both came
Speaker 6: from the industry. Didn't you work for a dealership.
Speaker 7: Yeah, a couple of different ones, and a guy had
Speaker 7: a chain of Texicos back in the day. Wow, And
Speaker 7: then of stuff.
Speaker 5: Then Jeff, you worked for a transmission builder forever.
Speaker 8: I did was being out here. He was actually on
Speaker 8: referral list for a long time too.
Speaker 5: Yeah, and then when he died you took over.
Speaker 7: I took over.
Speaker 5: I just bought it.
Speaker 8: Hung the mission. Well, no, we pretty much had to
Speaker 8: have them exit. He had some other things going on
Speaker 8: in the weeds that they did.
Speaker 6: Yeah, that was an interesting deal. I'm not going to
Speaker 6: get into it, but wow, what an interesting story. Do
Speaker 6: you care if I got into that or now?
Speaker 7: Doesn't bother me a bit?
Speaker 6: So the guy blew his head off, right, Yep, I
Speaker 6: met him once.
Speaker 5: I'll tell you.
Speaker 6: I'm going to tell this story, and I promise I'll
Speaker 6: get to the phones. Jeremy Michael David. So I was
Speaker 6: on the referral list with my good Years at that time,
Speaker 6: and Tom called me. And I was on vacation I
Speaker 6: think in Florida was Susanne, and my parents and the kids.
Speaker 5: Were real little.
Speaker 6: We were doing the whole Disney ripoff thing. So I
Speaker 6: get a call from Tom and in that day it
Speaker 6: was car Friday. In that day was what's his name James.
Speaker 6: James was in there. And James was questioning something one
Speaker 6: of my store managers did, and I knew about the
Speaker 6: situation already.
Speaker 5: I don't even remember what it was.
Speaker 6: But he was like kind of bad mouth in me
Speaker 6: and I was like, oh, and who is this guy?
Speaker 5: I mean, I've known Tom forever, who's this James guy?
Speaker 6: And it went down and then you know, Tom found
Speaker 6: out the whole problem was already handled before this even conversation.
Speaker 6: So I get back into town and he called me.
Speaker 6: James called me, and he goes, hey, I apologize about that.
Speaker 6: Blah blah blah. I didn't know you guys took care
Speaker 6: of that. I didn't know you guys were part of
Speaker 6: the referral list. And I'm thinking, yeah, whatever, dude, I mean,
Speaker 6: it was just it was unnecessary and you were one
Speaker 6: hundred percent wrong.
Speaker 5: So he goes, I'd like to take you to lunch.
Speaker 6: And I'm thinking, well, I've got a couple transmission builders,
Speaker 6: but where his shop was, that could work out for
Speaker 6: a few jobs if we had a transmission, because we
Speaker 6: didn't rebuild them, we would are and arm. I mean,
Speaker 6: that was it, and we would only do that on
Speaker 6: certain ones, and that was it. So we meet up
Speaker 6: at pop a Doze.
Speaker 5: Right over I think it's right around here. It's yeah, yeah.
Speaker 6: So it was like eleven thirty, eleven thirty noon whatever time, lunchtime,
Speaker 6: and we sit down. He starts ordering drinks, man, and
Speaker 6: I'm like, dude, I gotta go back. I can't drink now,
Speaker 6: but let's have lunch. It was the most unproductive meeting
Speaker 6: I ever had. The guy was arrogant as hell. I
Speaker 6: mean he truly was like just so arrogant. I couldn't
Speaker 6: even believe the guy. I didn't even know why he
Speaker 6: wanted to go to lunch at this point, I don't
Speaker 6: even know what he wanted. So then I never dealt
Speaker 6: with him pretty much never talked to him again. Next
Speaker 6: thing I knew what happened. He blew his head off,
Speaker 6: like legitimately committed suicide. Yeah, do you know, Jeffy, you
Speaker 6: don't want to say anything. I don't know if you
Speaker 6: know the family.
Speaker 5: But did it retain the business or he was crazy?
Speaker 8: There was a business aspect to it, there was an
Speaker 8: alcohol and chemical dependency aspect to it.
Speaker 6: Well, I witnessed one of them. I mean I witnessed it.
Speaker 6: Yeah that's sad, I mean it's sad. But the guy
Speaker 6: was honestly, he was just I don't what do you
Speaker 6: think of him? And I digress on this.
Speaker 8: For a lot of years, and he gave me a
Speaker 8: lot of freedoms to actually really grow in the position
Speaker 8: I was in.
Speaker 5: Nice. You know, he was pretty much a good boss.
Speaker 5: He was a good boss. He will he was pretty
Speaker 5: standale off with me.
Speaker 15: Uh.
Speaker 8: You know, he would get involved when necessary, but you know,
Speaker 8: maybe help point out a mistake here and how to
Speaker 8: correct them. But you pretty much allowed me to learn
Speaker 8: how to be a business owner without actually taking the risk.
Speaker 7: I love it.
Speaker 5: I love it, and that's good. He was a good
Speaker 5: man there. I mean, there's no doubt about it.
Speaker 6: Hey, Kelly, did we ever hear back from uh or
Speaker 6: did Michael ever send those pictures?
Speaker 18: Yes?
Speaker 20: I asked you to check your email.
Speaker 5: Oh, we're gonna check it. Send them. Can you send
Speaker 5: them to Jeff and Kevin so they can look at
Speaker 5: him as well?
Speaker 20: Yes?
Speaker 6: All right, So hold on, Michael, We're going to look
Speaker 6: at those pictures in a second. Hey David, what's going
Speaker 6: on with this e bike?
Speaker 5: By the way? One line open? Any questions?
Speaker 6: You have been ripped off taking advantage of three zero
Speaker 6: three seven, one, three eight, two five five or three
Speaker 6: oh three Martino?
Speaker 15: David, Hey, thanks for taking my call.
Speaker 5: Yeah, yeah, I can hear you a great still.
Speaker 15: I purchased online a fairly expensive e by two years ago.
Speaker 15: The battery failed outside of outside of the warranty. The
Speaker 15: manufacturer advised me to ship my battery too down for inspection,
Speaker 15: which I did they get the battery. They say, yeah,
Speaker 15: your battery is dead and you'll need a new battery,
Speaker 15: and they said they had one in stock. They took
Speaker 15: my credit card for six hundred and fifty bucks.
Speaker 6: Oh my god, six hundred bucks. I guess you're pretty
Speaker 6: big on those e bikes going.
Speaker 15: Seven and they gave me a fifty dollars you know,
Speaker 15: throwing nickels around like manhole covers. Deal. But long story short,
Speaker 15: they said they had a battery in stock and took
Speaker 15: my credit card and then they said, ooks, we don't
Speaker 15: have that battery. It'll be thirty to sixty days. I said, okay, fine,
Speaker 15: thirty to sixty days comes and they said, you know
Speaker 15: another thirty.
Speaker 5: Hey what brand was this bike?
Speaker 15: Out of curiosity, it's ad Motor and it's their big
Speaker 15: monster hunting style bike.
Speaker 5: Wow, the mac daddy. What's It's an ad Motor wild
Speaker 5: Tan M fifty six hundred.
Speaker 15: You can google it. It's a it's a real big,
Speaker 15: powerful e bite and it suits me very well. I
Speaker 15: really love it. So without the battery, the bike it
Speaker 15: rendered useless.
Speaker 5: Of course it is.
Speaker 6: So they're about it looks like they're like, what a
Speaker 6: thousand bucks ish the bicycle.
Speaker 15: No, the bicycle, it was its.
Speaker 5: Okay, I see it, I see it. That is pretty cool.
Speaker 5: It's got those big mountain tires and stuff. That's cool.
Speaker 7: Man.
Speaker 15: Yeah, it's a monster.
Speaker 6: But it was out of warranty. You shipped it back.
Speaker 6: They checked it. They said it's dead. And you give
Speaker 6: them a credit card number, you spend the seven hundred
Speaker 6: or whatever it is. And I assume at this point
Speaker 6: you never received it.
Speaker 15: Nope. And now today they after, you know, email, email,
Speaker 15: you know, they're saying, you know it's coming in February,
Speaker 15: March whatever. And so they finally on the several emails
Speaker 15: by then, they said, well, we're just going to refund
Speaker 15: your your six hundred and fifty bucks back. And I'm
Speaker 15: telling them, I don't want just my six hundred and
Speaker 15: fifty bucks back. If I'm not getting a battery, I
Speaker 15: want all my money back for this bike, because you know,
Speaker 15: I can't write it, I can't sell it, I can't
Speaker 15: do anything with it. It's rendered useless.
Speaker 6: Well, of course it is. I mean that's the whole thing.
Speaker 6: The problem. The problem is it's out of warranty. First
Speaker 6: of all, i'd get the refund no matter what, and
Speaker 6: I'll tell you what the battery.
Speaker 4: No, no, no, no, no, I understand.
Speaker 6: No no, no, I'm sorry. I misspoke. There, Listen, here's
Speaker 6: what I'm saying. I'd get the refund. I didn't mean
Speaker 6: the warranty. I'd get the refund on the credit card
Speaker 6: for a very specific reason, which is after ninety days
Speaker 6: you're going to be out of luck if you try
Speaker 6: to contest it.
Speaker 5: So if it's been less than ninety days, i'd call.
Speaker 6: If they don't give you the refund immediately, i'd call
Speaker 6: the credit card company. You got plenty of emails back
Speaker 6: and forth the refund.
Speaker 15: I'm not looking for a refund on the on.
Speaker 6: This my god, David, David, I promise you I'm smarter
Speaker 6: than I. Look, here's what I'm saying to you, get
Speaker 6: that money back, then order it again on the credit
Speaker 6: card to see if you can get it, and then
Speaker 6: we will have someone call over there as well, if
Speaker 6: they actually have a phone number, to try to help you.
Speaker 6: But what I'm saying is just in case, I would
Speaker 6: hate for you to be out not only the bike,
Speaker 6: because without a battery you're basically out the bike, but
Speaker 6: you're also out another seven hundred bucks. So I'm saying,
Speaker 6: get the refund, then reorder it. That way you'll be
Speaker 6: protected again for that ninety days, ninety new days.
Speaker 15: Let me finish though. Sure they're automatically send back my refund.
Speaker 15: Oh God, asking for a refund, I want, I want
Speaker 15: the battery. They're just going to send the refund and
Speaker 15: just clap their hands on it. Now I'm stuck with
Speaker 15: a bicycle, that is.
Speaker 6: So you're saying it's not hold on, hold on, you're
Speaker 6: saying it's not back ordered.
Speaker 5: They simply quit make it. What are they saying?
Speaker 15: Yeah, So when I bought this bike, their website was
Speaker 15: full of accessories, including extra batteries, and it looked like,
Speaker 15: you know, it was a you know, a whole thing.
Speaker 10: Well, they don't make them now, they don't offer them.
Speaker 15: They they wipe this bike essentially from their inventory, and
Speaker 15: you cannot get parts for it. You can't get a
Speaker 15: battery for it.
Speaker 5: It's only too Did you ever get your old one back?
Speaker 15: No, they wouldn't ship my old one back to uh uh,
Speaker 15: you know, because it's because it's a lithium battery. They
Speaker 15: won't ship it back. They told me to ship it,
Speaker 15: and then they said they can't ship it back because
Speaker 15: because it's damaged or whatever, and they can't. So I
Speaker 15: don't even have any kind of a battery at all.
Speaker 15: I don't even have one that I could take to
Speaker 15: somebody and say, hey, can you rebuild this because they
Speaker 15: kept it. They advised me to send it to them,
Speaker 15: and then they kept it because it hazardous shipping.
Speaker 5: I understand what you're saying. I mean, you're not supposed
Speaker 5: to ship.
Speaker 7: The manufacturer of the battery. Is it possible to go
Speaker 7: to the manufacturer?
Speaker 5: It's all Chinese stuff?
Speaker 7: Man, Well, Lit's online Sampson.
Speaker 15: Yeah. Yeah, the batteries are made in China.
Speaker 7: Uh.
Speaker 15: And that's what they're saying, is that you know their
Speaker 15: manufacturer is working on this diligently, and I'm not.
Speaker 5: Sure what we could do. I mean us reaching out
Speaker 5: to some company in the middle of.
Speaker 6: Nowhere if you had the old one, I was going
Speaker 6: to ask these guys, can you take a casing? Do
Speaker 6: you know of a place that could actually refurbish a battery?
Speaker 6: I don't think so, at least not at any kind
Speaker 6: of effective cause, at.
Speaker 7: Least not a lithium style.
Speaker 13: Yeah.
Speaker 15: I don't know any of that either myself.
Speaker 10: But what I'm asking.
Speaker 15: Is is there a consumer protection? No?
Speaker 6: No, I'll tell you what you're up against. You're up
Speaker 6: against you're out of warranty. That's the problem. If you
Speaker 6: were under warranty.
Speaker 15: I'm looking for my my like to be operational. They
Speaker 15: sold me. They especially sold me an appliance that timed
Speaker 15: out in fewer than two years.
Speaker 5: David, I understand it, and it sucks.
Speaker 6: But what I'm saying is the only consumer protection that
Speaker 6: you might have. First of all, it's like pulling teeth,
Speaker 6: but it's something. But the whole deal is it's.
Speaker 5: Had a warranty. I get it. You don't want it warrantied.
Speaker 5: You want to pay for it.
Speaker 6: What I'm saying, though, is they stood up to the
Speaker 6: warranty they guaranteed when you sold it. And that's what
Speaker 6: I'm saying. That's why it's an uphill battle.
Speaker 8: But if you can manage to get that old battery back,
Speaker 8: there is a place here. There is a place right
Speaker 8: here in Denver, Heigh c Battery that specializes in refurbishing
Speaker 8: a lithium batteries.
Speaker 6: They can refurbish a lithium battery, but he doesn't have the.
Speaker 7: Old way, and they specialize in electric bike batteries.
Speaker 6: Hold on, hold on, David, do you think there's got
Speaker 6: to be a way to ship a lithium battery? They
Speaker 6: might not want to do it like x air, but
Speaker 6: there's got to be a way to get it shifted.
Speaker 7: They shipped it to get it here to Colorado? Begin
Speaker 7: with it?
Speaker 5: Where did you where? Where did you ship it to?
Speaker 10: Like?
Speaker 5: What? What state?
Speaker 15: I slipped at the California? I shipped it through the ups?
Speaker 6: Okay, so here's what I hold on. Just hold on
Speaker 6: a second. Two things.
Speaker 5: One, I got to take a break to Jeff grabbed
Speaker 5: their number.
Speaker 6: I would love to try to get them on air
Speaker 6: to figure out if that's how it works. I mean,
Speaker 6: that's that's that's incredible to me. And then Jeremy and Michael,
Speaker 6: you guys still hold on. We're gonna look at Michael's pictures.
Speaker 6: Did you guys get them of the car? And then
Speaker 6: I think I'm gonna turn this one over to a
Speaker 6: deputy David, and we're going to have someone make a
Speaker 6: call on your behalf to maybe just try to get
Speaker 6: the old one back. I mean, if they can't do anything,
Speaker 6: here's what I'm afraid of. They threw it out hold.
Speaker 13: On go with a sure thing Denver's best roofer Excel
Speaker 13: Roofing dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three, seven
Speaker 13: seven to one help. You'll think you're his only customer
Speaker 13: when you choose Frank durand the real estate Man dot
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Speaker 13: three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five three oh three Martino, we got a lot
Speaker 6: of cooking here. I did not get to look at
Speaker 6: those pictures over the break, did you.
Speaker 7: Guys.
Speaker 5: Let's look at them real quick and we'll bring Michael
Speaker 5: back up. Let's see. I'm sorry, everybody.
Speaker 6: What I'm looking at is a picture Kelly sent me
Speaker 6: from a guy that says a body shop charged him
Speaker 6: seven thousand dollars for hell damage and it's a absolutely
Speaker 6: horrible Well, I'm not going to say it's here's the problem.
Speaker 6: I'm not gonna say it's the word. It's not what
Speaker 6: I thought I was going to look at did you guys.
Speaker 8: Get it's also a gloomy day, so at least something
Speaker 8: to be desired for these pictures?
Speaker 5: It sure does, and that's the problem. Plus it's hard
Speaker 5: to see those real little hail ones. I mean, I
Speaker 5: remember shopping for a little car one time and all
Speaker 5: the pictures of it didn't show any hail, and I
Speaker 5: show up and it did. Ah jeez. Let me go
Speaker 5: back to him.
Speaker 6: Hey, Michael, we're going to try to call over there
Speaker 6: and talk to him. All right, Okay, do you know
Speaker 6: the phone number for.
Speaker 5: Him, Colorado Fleet hold on. I want you to give
Speaker 5: it to Kelly. Kelly.
Speaker 6: I want you to try to get Colorado Fleet on
Speaker 6: and tell them. You know, we've got a caller. You
Speaker 6: know how to get a company on. Let's get him
Speaker 6: on the air. Let's hear their side the only problem
Speaker 6: I'm having, and I'll bring Michael well. Kelly's got him.
Speaker 6: He's not giving him an opportunity to fix it. And
Speaker 6: I understand why they had it for six weeks. He
Speaker 6: doesn't think they can possibly do it right. And when
Speaker 6: they handed it back to him in bad shape. Although
Speaker 6: I don't know, I don't think the picture showed it.
Speaker 5: What do you guys think, Like.
Speaker 8: I said, with a gloomy day like that, maybe it's
Speaker 8: worse than it is.
Speaker 5: But I mean, do you see anything wrong with it?
Speaker 8: I mean you definitely see some spots, sure, okay, but
Speaker 8: you definitely can't tell what he was talking about where
Speaker 8: they blended the paint and whatnot.
Speaker 6: Let's try to get that guy back on and hopefully, Hey,
Speaker 6: that's what we do.
Speaker 5: We try to work that out. Now, what's question on speed? Question? Speed?
Speaker 5: Wait a minute, we got to go back to David.
Speaker 6: Hey, David, we found a place that can actually referb
Speaker 6: that battery if you can get it back. But what
Speaker 6: I want I would like Deputy Scott is did Deputy
Speaker 6: Scott report for duty? Does anybody know? Hey, Deputy Scott
Speaker 6: email me if you did. I want to put you
Speaker 6: on this. We're gonna have him reach out to that
Speaker 6: company in California. When you call up there. I mean,
Speaker 6: they're local, right, there's like a human you can talk to.
Speaker 15: They're out of California.
Speaker 6: Yeah, okay, that's what I'm saying. So they're just ordering everything.
Speaker 6: I see the bind. I understand everything going on. You've
Speaker 6: got a worthless bike, literally it's worthless, although you can
Speaker 6: get more exercise without the battery, so there's that.
Speaker 15: Yeah, but it's not as much fun.
Speaker 5: No, it's not as much. I have one too.
Speaker 6: It's not quite as beefy as yours, but it's very
Speaker 6: close and it's actually awesome. Does that one? When it works?
Speaker 6: Can you do throttle only and you don't have to pedal?
Speaker 10: Oh? Yeah you can, yup.
Speaker 14: It's very powerful.
Speaker 15: It's a mid dry thousand Wanton motors.
Speaker 14: Wow, it's it'll fawing.
Speaker 15: Just about anything, and it's just you know, it just
Speaker 15: it'll roll over anything.
Speaker 6: Yeah, that's cool. So listen, I'm gonna put Deputy Scott
Speaker 6: on it. I need all your in information. Don't hang up.
Speaker 6: Kelly's gonna get it. We're going to email it over
Speaker 6: to him, and then he's going to contact you and
Speaker 6: want at least you to email him a copy of
Speaker 6: the receipt for the bike, maybe a copy of the
Speaker 6: shipping for the battery, you get the idea, whatever he needs,
Speaker 6: all right, yeah, yeah, all.
Speaker 5: Right, hold tight.
Speaker 6: Hopefully it's a big enough company they care about their name,
Speaker 6: and we'll try it that way first, and if that
Speaker 6: doesn't work, long as they answer the phone, we can
Speaker 6: put them on blast.
Speaker 5: I don't want to do that right now. Do you
Speaker 5: guys know what that means?
Speaker 6: That means I have all of our listeners, our YouTubers,
Speaker 6: our facebookers, literally you know, reach out to him and
Speaker 6: give them a true.
Speaker 7: On air, ask him a question.
Speaker 6: Sure, yeah, exactly, text them a nice question. But let's
Speaker 6: see if we can't do it. That would suck, wouldn't it.
Speaker 7: Guys?
Speaker 5: Have you guys ever been.
Speaker 7: Seem like there's some way that somebody can modify batteries,
Speaker 7: you know, because they.
Speaker 6: Are found a place they specialize in e bikes. How
Speaker 6: much did they say how much it is to refirm?
Speaker 7: No, I'm sure it depends on what you do.
Speaker 5: I think it would be understaid an hundred.
Speaker 7: I would hope so.
Speaker 5: And it's lithium. Yeah, I didn't even know you could do.
Speaker 7: Even if they can't get the old one, there's got
Speaker 7: to be some way to modify another one to work
Speaker 7: on this bike. As long as you can meet.
Speaker 5: The specs, well, they clip in.
Speaker 7: That's the big I understand they may have to be
Speaker 7: a separate mounting or something something something, but I mean,
Speaker 7: this can't be the first time that the battery is
Speaker 7: obsolete on one of these integral batteries.
Speaker 5: Yeah, on mine.
Speaker 6: I can't imagine how you would It would cost more
Speaker 6: just to modify that battery because you got the rail
Speaker 6: and then it like slips in and then you push
Speaker 6: it down and there's like six prongs that plug in
Speaker 6: and it rides that rail going up. I mean it
Speaker 6: would be anything's possible. Yep, but my got you can
Speaker 6: buy another bike at some point.
Speaker 7: Yeah, I know.
Speaker 6: Did you guys ever work on a car where you
Speaker 6: simply couldn't get a part for it?
Speaker 7: The obsoletely mean one you go, I'm sure, well no,
Speaker 7: I mean, you know a ten year old you know
Speaker 7: with a tip of module, you know, he just can't
Speaker 7: get We went through the hell's a tippa integrated control modules.
Speaker 7: So basically it's a it's a it's a solid state
Speaker 7: relay board, if you will. And if it goes out,
Speaker 7: what well it goes out, the fuel pump won't work
Speaker 7: or wait, that's it. It can be any number of things.
Speaker 7: We had. One had a transmission issue because the tip
Speaker 7: went down.
Speaker 5: You're saying, if someone what what kind of vehicle are
Speaker 5: they dodge?
Speaker 7: Ten year old dollars?
Speaker 6: You have one of these and the tip of module
Speaker 6: goes out. You basically have a car.
Speaker 5: That won't run.
Speaker 8: It may not run, or the transmission man up malfunction,
Speaker 8: or a four wheel drive might not work. It depends
Speaker 8: on the failure on it.
Speaker 5: Oh my god. Now those places that do we build them?
Speaker 5: How much is that generally?
Speaker 8: It will depends on what the popularity in the market,
Speaker 8: So it's almost like a cluster.
Speaker 5: You'd have to send it out to someone, they rebuild it,
Speaker 5: and then you get it back. So it's like a motherboard.
Speaker 8: Yeah, but in that respect, we went through five before
Speaker 8: we found a good one.
Speaker 5: Oh my god. So there is it a big issue
Speaker 5: with Dodge.
Speaker 8: It's not just Dodge, it's most of the manufactors all
Speaker 8: we work. Dodge is a big problem because they absolute
Speaker 8: things quick.
Speaker 5: That is crazy.
Speaker 7: I read a work around when we had to wire
Speaker 7: relays separately from the board.
Speaker 6: All right, hey, Kelly, you got all that information on
Speaker 6: uh David, right, I do? Yeah, cool, And we're going
Speaker 6: to send that to Scott. I don't know if he's listening,
Speaker 6: but let me know and make sure he got it,
Speaker 6: because I'd love for him to give him a call
Speaker 6: today if he's on duty.
Speaker 16: Yeah, and I do have an update on Colorado fleetwork.
Speaker 5: Oh thank you you called over to them.
Speaker 20: I did if you talked.
Speaker 5: Okay, hold tight, we're going to get that update.
Speaker 6: We're gonna find out why these guys said they did
Speaker 6: the I assume it was paintless.
Speaker 5: Hey, was it paintless? Don't repair, Michael, I assume it was.
Speaker 15: I don't know how he was going to repair.
Speaker 5: Okay, hold on, it had to be paintless.
Speaker 6: Stand But we're going to find out what they said
Speaker 6: to Kelly, and I hope they were polite, but we're
Speaker 6: gonna find out after this.
Speaker 13: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 13: dot com. You don't pay a second on until you're content.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: to seven to one.
Speaker 5: Help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate Man dot com to list your
Speaker 13: home with Remax Alliance three oh three nine two zero
Speaker 13: sixteen twenty two.
Speaker 5: All right, three oh three seven one three eight, two,
Speaker 5: five to five. You know the problem with those electric bikes.
Speaker 6: They're electric bikes. I mean it's like a motorcycle. I
Speaker 6: love ours, but.
Speaker 4: But you get no exercise using them.
Speaker 5: Yeah. So there's two ways to use them.
Speaker 6: One it's assist, so you have to pedal, and then
Speaker 6: you can set doc how hard you want to pedal,
Speaker 6: And that's how most of them are. But mine actually
Speaker 6: as a free wheeler, which means I can just go
Speaker 6: And the problem with that is generally if we go on,
Speaker 6: like we haven't done it for a while, but like
Speaker 6: twelve miles is nothing, and by the time we're getting
Speaker 6: back home, I'm just like, I'm nothing but gas.
Speaker 5: You know, I'm not.
Speaker 6: I'm not using the peddling, So I don't know. They're
Speaker 6: kind of cool though. That one that guy had looked
Speaker 6: really cool. Where do we leave off, gentlemen, Oh, yeah,
Speaker 6: we've got a couple of things here. One Kelly reached
Speaker 6: out to that body shop what is it, Colorado Fleet.
Speaker 16: What it's called Colorado Fleet Works Works, and you talked
Speaker 16: to him.
Speaker 5: Did you bring up our caller Michael? Do they know
Speaker 5: who he is?
Speaker 20: I didn't even get a chance to do that.
Speaker 5: You didn't why.
Speaker 16: I got as far as hello, how are you. I'm Kelly,
Speaker 16: and I'm calling from the Tom Martine Troubleshooter radio show.
Speaker 20: Click just like that, just like that, just like that, just.
Speaker 16: Like that, and then like that, and then I called
Speaker 16: him back because you know, obviously we got disconnected. So
Speaker 16: I called him back and I left him a very
Speaker 16: nice voicemail.
Speaker 5: Well answering, Well, no, wait a minute, what kind of
Speaker 5: voicemail would you say?
Speaker 3: Oh?
Speaker 16: I said, you know, I believe we got disconnected. We'd
Speaker 16: still love to talk with him.
Speaker 6: So you weren't being you weren't being facetious. You left
Speaker 6: him a nice voicemail I did. Thank god, you know
Speaker 6: what what number did you call?
Speaker 4: Kelly?
Speaker 6: Because I would like other people to leave him a
Speaker 6: nice voicemail. I really think that would help in this case,
Speaker 6: because Michael's van looks horrible. All I want to do
Speaker 6: is figure out what's going on. So let's do this
Speaker 6: in two parts. One, I would like people to call
Speaker 6: up and give him, you know, an on air review.
Speaker 5: Really, don't be mean, there's nothing to do with this.
Speaker 20: No, it's very nice.
Speaker 6: I think the owner, I think the owner deserves to know.
Speaker 6: We don't know if that's an employee answering, they really
Speaker 6: should know how they're treating Michael, at least according to Michael,
Speaker 6: and then how they treat anybody that just calls up,
Speaker 6: which is crazy. He didn't have to come on air.
Speaker 6: I mean, I love when they come on air. It
Speaker 6: shows a lot of character. But I mean we just
Speaker 6: wanted some information.
Speaker 20: Well that's what I was trying to get out.
Speaker 6: Yeah, and there was nothing though, Just click, you said,
Speaker 6: Tom Martinez, show click, click click, unbelievable, what listener, What
Speaker 6: number did you call?
Speaker 20: So the number that he gave me and this the.
Speaker 6: Caller Michael, Michael. But when they answered it was Colorado Fleetwork.
Speaker 20: His name is Mike.
Speaker 5: So you called Mike Colorado Fleetworks at.
Speaker 16: Three oh three yep, five zero zero yeah, five one
Speaker 16: zero five, fifty one fifty no five one zero five five.
Speaker 4: One zero five five.
Speaker 5: I got it backwards. Fifty one oh five, three oh three,
Speaker 5: five hundred five to one oh five correct.
Speaker 6: And that's the number where the guy hung up on you.
Speaker 6: And that's the number where when Michael, you went and
Speaker 6: picked up your van and I saw the pictures and
Speaker 6: it just looks horrible. Those pictures you sent me, they're
Speaker 6: almost impossible to see the hell, but if you drove
Speaker 6: it up here, it's everywhere.
Speaker 15: Right, Oh, definitely.
Speaker 5: How far are you from here? You offered that before.
Speaker 11: How far are you what's your location?
Speaker 10: Were?
Speaker 6: Well, Kelly, you'll give that. I don't want to give
Speaker 6: it off air, but we're basically in the tech center.
Speaker 6: We're like Bellevue and twenty five.
Speaker 11: Dude, okay, thirty minutes.
Speaker 6: All right, hold on, I want to see the van
Speaker 6: in person, or I want you guys to check it out.
Speaker 7: You know, they do have another number on their website.
Speaker 6: Yeah, but we'll just go with the number he gave
Speaker 6: us because that's what he dealt with. But people, when
Speaker 6: you call up Colorado Fleet Works, ask for Mike, or
Speaker 6: ask for the owner or ask for the manager.
Speaker 5: That's what you should do, and.
Speaker 7: Just be nice.
Speaker 6: Say, look, you know this guy Michael. You guys worked
Speaker 6: on his van. He picked it up, and it's just
Speaker 6: in horrible, horrible shape, simple as that. It's in horrible shape.
Speaker 6: It doesn't look good.
Speaker 5: I'm going to verify that when he's here in a
Speaker 5: half hour, one of us will.
Speaker 6: And then we'll kind of go from there. I mean,
Speaker 6: I don't know why they would just hang up like that.
Speaker 6: They don't have to come on the air. We love
Speaker 6: it when they come on there, but they don't have to.
Speaker 6: You know, we're not the cops, and you don't even
Speaker 6: got to talk to the cops. Quite frankly, Hey, Jeremy,
Speaker 6: what's going on with you?
Speaker 5: And Wilma?
Speaker 6: You'll be next two lines open in a second three
Speaker 6: zero three seven one three eight two five five three
Speaker 6: oh three, Martino, any questions. You've been ripped off over
Speaker 6: three hundred million dollars we've recovered, Wilma, what's going on
Speaker 6: with you? Hey, Wilma, WoT my hat?
Speaker 18: Jam?
Speaker 6: Hold on a second, Wilma, I am so sorry. I
Speaker 6: meant to go to Jeremy. Jeremy, I apologize. If you
Speaker 6: call back, I promise I'll pop you on first. I
Speaker 6: just whatever, I hit the wrong button, to be quite honest,
Speaker 6: I had a long night. So, so what's going on
Speaker 6: with you?
Speaker 5: Wilma?
Speaker 12: Okay? So I bought this twenty sixteen janc Ganali terrain
Speaker 12: dar two. Okay, good, great, all right? And then last
Speaker 12: year the chick engine like came on.
Speaker 6: So it's a twenty twenty two Denali sixteen twenty sixteen,
Speaker 6: twenty sixteen, Denali.
Speaker 7: She bought it in twenty two.
Speaker 12: Oh, I got it, and I only had like I
Speaker 12: only had like when I bought it. I had ninety
Speaker 12: one thousand miles on it.
Speaker 4: Got it.
Speaker 12: So so everything was run great until last year. The
Speaker 12: check engine I came on and I took it to
Speaker 12: several different places. I said, Oh, it's the timing team.
Speaker 12: You have to take it to dealership.
Speaker 5: Well that's not true, but okay, okay.
Speaker 12: So I took it the short line GMC on Havana okay,
Speaker 12: and they replaced it. And then after that then I
Speaker 12: had no get up and go. So they took it
Speaker 12: back and they're saying, oh, well, you need an exhaust,
Speaker 12: sell me need a manifold.
Speaker 10: All this so.
Speaker 5: They're trying to sell you everything under the sun.
Speaker 12: Basically, yes, all right, hold on a thousand dollars on
Speaker 12: that I got you.
Speaker 5: Hold on, Wilma, We're going to dig into the story.
Speaker 5: I get it.
Speaker 6: I mean, she's definitely unhappy with whatever is going on,
Speaker 6: and we'll get to it right after this.
Speaker 13: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 13: dot com.
Speaker 3: You don't pay a cent until you're contenth.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies. Find out now three oh three seven
Speaker 13: seven to one help. You'll think you're his only customer
Speaker 13: when you choose Frank durand the real estate man dot
Speaker 13: com to list your home with Remax Alliance three oh
Speaker 13: three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five, we do have two lines open three oh
Speaker 6: three Martino. So Wilma, and I promise Jeremy your next
Speaker 6: No matter what I talked to you off air, Wilma,
Speaker 6: you're twenty sixteen Denali who told you it needed a
Speaker 6: timing chain?
Speaker 12: Well, first I told me that it was MIAs that
Speaker 12: offers like pilots in being.
Speaker 5: Okay, and then they said to bring it to the
Speaker 5: dealership to.
Speaker 10: Me a solenoid.
Speaker 12: First they told me a selenoids, and that was that
Speaker 12: was it might still have to.
Speaker 10: Put it okay.
Speaker 12: Then after doing that, then they're the one just said that.
Speaker 12: And then when I called it, I think everybody start saying, well,
Speaker 12: if you really wanted done, right, take it to a doer.
Speaker 5: Yeah, well I disagree with that, but that doesn't matter.
Speaker 6: Let me ask you some wilma. Was it just the
Speaker 6: check engine like coming on? Was the vehicle still running?
Speaker 12: Okay, yes, yes it was.
Speaker 5: Guys?
Speaker 9: Why would then.
Speaker 5: Hold on a second twenty sixteen dollars?
Speaker 7: What?
Speaker 5: Guys?
Speaker 6: Why would they do a sylenoid? I mean, I'm not
Speaker 6: saying they should have or wouldn't have. Is there a
Speaker 6: code they might have pulled it?
Speaker 5: Sylenoid?
Speaker 7: Yeah, it's called a VBT solenoid, okay, because it actually
Speaker 7: adjusts the camshaft timing inside the motor through that solenoid.
Speaker 7: So if the timing's off, do do a list necessarily
Speaker 7: off or anything. But it's not correlating properly. So that's
Speaker 7: what the computer sees.
Speaker 5: So you might have thrown a solenoid in it too.
Speaker 7: Well, I would have started with a solenoid depending on
Speaker 7: what we found, but that's that's not uncommon to start there.
Speaker 5: Okay, So then they told you at that point to
Speaker 5: do what?
Speaker 12: So then I get the timing chain and then like
Speaker 12: a two days later I had no get up and go.
Speaker 12: I'm not kidding you, aftergot the car back. It's like
Speaker 12: I could barely get to forty miles an Now.
Speaker 6: Hey, Wilma, I'm sorry, but they did not miight, just
Speaker 6: didn't do the timing chain, did.
Speaker 10: They No, it was MC short short Line.
Speaker 5: Thank you, so short Line.
Speaker 6: Did you like how long after you had the solenoid
Speaker 6: done did you go to short Line?
Speaker 12: Probably the next couple of days.
Speaker 6: Excellent, so you bring it over there. And how much
Speaker 6: did you pay for the timing chain repair?
Speaker 12: That was around four thousand?
Speaker 5: That sound right, guys, that's in line.
Speaker 7: Yeah, that's pretty and I don't care about the price
Speaker 7: as long as they did everything.
Speaker 5: Yeah, okay, so then you then you pack it up.
Speaker 12: Yeah, and then, like I said, a week later, then
Speaker 12: I had no get up and go. It was only
Speaker 12: going to forty hours hour. So I took it back
Speaker 12: into them the short line. And then that's when they said, oh, well,
Speaker 12: you need a whole new exhaust stuff, you need new manicles,
Speaker 12: you need this they guess, which came up to over
Speaker 12: eight thousand dollars.
Speaker 5: Oh my god, there's.
Speaker 21: A fine yep.
Speaker 12: Okay. After they did that, they cars I had to wait.
Speaker 5: Wait wait wait, wait wait wait wait wait you did
Speaker 5: the eight thousand dollars worth of work. Yeah, plus the four.
Speaker 6: Yeah, so you're twelve grand in was short line at
Speaker 6: this point.
Speaker 12: At that point, yes, everything, I swear.
Speaker 6: If you're not going to tell me that it was
Speaker 6: nice and running well, at this point, my head's going
Speaker 6: to explode.
Speaker 5: What happened?
Speaker 10: Well, this was all done in July.
Speaker 12: Okay here okay. So then in December, all of a
Speaker 12: sudden they checked the engine light was coming on. They
Speaker 12: didn't get me in until like January third. Take it
Speaker 12: in January third, they finally could get their little thing.
Speaker 12: You need a whole new engine.
Speaker 5: Oh my god. What did they say was wrong with it?
Speaker 12: They didn't know. They just said it's seating up a
Speaker 12: lot of oil. So then I put picked to this
Speaker 12: guy on the ninth. It's called home Old BnB Automotive
Speaker 12: in Lakewood.
Speaker 7: Okay.
Speaker 12: He picked up my car on January ninth and he said, yeah,
Speaker 12: you need a new engine. And he kind of went
Speaker 12: through it and he said, oh, there's oil. I mean
Speaker 12: there's gasing oil. I don't know how gasoline could get
Speaker 12: my when somebody poured it in there the ring and.
Speaker 5: Keep going with.
Speaker 12: So then I purch it's a brand new engine. And
Speaker 12: then plus he put in all this other stuff they
Speaker 12: came up to over the tune of fifteen thousand dollars.
Speaker 12: How m I'll find you he had my car from
Speaker 12: over fifteen thousand.
Speaker 6: Hold on, hold on, Wilma, I want to give you
Speaker 6: so much time. It's crazy, and I'm going to be
Speaker 6: up against the bumper. I promise we're gonna we're gonna
Speaker 6: do everything we can to help you. If I'm adding upright,
Speaker 6: she's at twenty eight thousand ish.
Speaker 7: I hope she doesn't still.
Speaker 6: Oh on this car, Oh my god, this is just horrible.
Speaker 6: What could possibly be going on?
Speaker 5: Hang tight?
Speaker 13: Go with a sure thing Denver's Best ruffer Exceling dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free no obligation comparison
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three all three seven
Speaker 13: seven to one help. You'll think you're his only customer
Speaker 13: when you choose Frank durand the real estate Man dot
Speaker 13: com to list your home with Remax Alliance three all
Speaker 13: three nine two zero sixteen twenty two Yeah, ripped.
Speaker 1: Off news you need so you don't have come running
Speaker 1: as fast as you can. Shooter's gonna help.
Speaker 19: Come, man, this is the Troubleshooter Show Now, Tom Martinez, welcome.
Speaker 5: Welcome, my friends to the only show of it's kind.
Speaker 5: I'll say it like this.
Speaker 6: We get involved with your everyday problems. You've been ripped
Speaker 6: off by a contractor maybe you have a bad attorney.
Speaker 6: I mean we can even help you with that. We
Speaker 6: can help you with virtually anything in life.
Speaker 5: And I'm not kidding.
Speaker 6: We've got a list of professionals we deal with every
Speaker 6: single day, like Kevin Cokin share it an auto tech
Speaker 6: in studio with me today. Also Jeff Fick, deputy doc
Speaker 6: to my right. What is a deputy I'll tell you.
Speaker 6: A deputy is someone that helps people. I'm gonna tell
Speaker 6: you a little bit about deputy doc when he's not
Speaker 6: here helping us on the air at three Zho three
Speaker 6: Martino or helping us. I mean you do a lot
Speaker 6: of course off the air, Doc, but you also work
Speaker 6: at AARP.
Speaker 17: Yes, AARP has a fraud helpline, fraud Fighter exactly, which
Speaker 17: is very similar to this.
Speaker 4: Accept this from all over the country.
Speaker 5: Yeah, and it's mostly probably a little older.
Speaker 4: Oh again, it's so much older.
Speaker 17: And you know the difference is we get a lot
Speaker 17: of local businesses contract is landscaping, the stuff from AARP
Speaker 17: that I ten nationwise, JED is more computer fraud, medicaid fraud,
Speaker 17: that kind of stuff.
Speaker 6: What is the biggest one that not just you over there, Kat,
Speaker 6: but in general, would you say, is the biggest call coming.
Speaker 5: In to that AARP hotline?
Speaker 6: Computer fraud meaning they got snookeered into calling a number
Speaker 6: or anything to do with it.
Speaker 4: Well, no, people, they'll see, you know your computer has
Speaker 4: a virus.
Speaker 7: Yep, that kind of.
Speaker 5: Call this number, call exactly, and then all of a
Speaker 5: sudden they get charged on their credit card or they
Speaker 5: get their bank accounts wiped out, wiped out. What's the
Speaker 5: most outrageous one?
Speaker 6: I mean, we've had calls in to hear sixty seventy
Speaker 6: thousand in outright front.
Speaker 5: One woman. I'll never forget this one. She thought she
Speaker 5: was dealing.
Speaker 6: She was like in her sixties or seventies, and she
Speaker 6: was an old sixty I'm remembering her picture. I think
Speaker 6: she was in her seventies. Is that that's not nice?
Speaker 10: Say?
Speaker 5: Is it an old sixties? But whatever?
Speaker 6: But she thought this like thirty five forty five year
Speaker 6: old dude from Europe was courting her and she had
Speaker 6: the text going back and forth, and he took five
Speaker 6: thousand and then ten thousand and he was going to
Speaker 6: fly out and marry her, and La la la, And
Speaker 6: you hear these stories, you just can't believe him. You
Speaker 6: can't believe it, it's even possible.
Speaker 17: What I find most extraordinary is that not only is
Speaker 17: it a romance scam, but it's a romance scam with
Speaker 17: a celebrity. I've had country music singers, I've had Paul Simon.
Speaker 5: Everything, everything, and they really think it, so.
Speaker 4: Believe that these celebrities are going to marry them.
Speaker 6: Yep, folks listening, Never give your bank account out, Never
Speaker 6: buy a gift card for anybody unless you're buying it
Speaker 6: and giving it to you know who, wimever.
Speaker 4: And you just don't leave a celebrity wants to be
Speaker 4: involved with.
Speaker 6: You pretty much. Never believe that's a good one, Doc.
Speaker 6: It's funny we even have to say that, But in
Speaker 6: this day and age, you do, and with AI it's
Speaker 6: going to get worse. It's going to get to the
Speaker 6: point where you know you're talking to Paul Newman or
Speaker 6: whomever I don't even think he's.
Speaker 4: Alive's dead, but Paul Simon's still alive.
Speaker 5: Paul Simon.
Speaker 6: All right, folks, listen, This hour brought to you by
Speaker 6: Frank Duran, the real estate man. One of the best
Speaker 6: real estate people I've ever met my life. In fact,
Speaker 6: Denver Metro he is the best. Frank sells more homes.
Speaker 4: Listen this.
Speaker 6: Frank sells more homes in one month than most realtors
Speaker 6: selling Colorado in an entire year.
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Speaker 6: of years or ten years. You know who to call,
Speaker 6: and you're not gonna call him just for that. You're
Speaker 6: gonna call him because he's the best. Frank Durant Holmes
Speaker 6: dot com. Now this one's crazy.
Speaker 7: Wilma.
Speaker 6: Wilma basically has a two thy sixteen Denali. She brought
Speaker 6: it I believe the first place was Midas. They sold
Speaker 6: her a solenoid, which is like the cheapest part of this.
Speaker 6: Then she brought it over to short line GMC. Short
Speaker 6: line charged your four thousand dollars for a timing chain kit.
Speaker 6: I would I would think that was back in what month, Wilma,
Speaker 6: That was back in July, So in July of last
Speaker 6: year short line. Then the vehicle was okay for a
Speaker 6: little bit, right quick, and then you brought it to
Speaker 6: where where did it go next?
Speaker 12: Back back to short line and that's when they put
Speaker 12: in I knew exhausts some minute water pump is all
Speaker 12: of a sudden, my water pumps supersonally had a leak,
Speaker 12: even though a looking before.
Speaker 5: How much was it at that point?
Speaker 6: So you have four you have four thousand, and then
Speaker 6: how much was the water pumping all eighth?
Speaker 12: That was.
Speaker 5: How much?
Speaker 10: Eight eight thousand?
Speaker 6: But that wasn't the engine. No, So now we're twelve thousand.
Speaker 6: Now we're this is unbelievable. Now, I mean you're basically
Speaker 6: getting kicked in the face. So there's twelve thousand there.
Speaker 21: Then how long after that a single one?
Speaker 12: They always take it in.
Speaker 6: It's crazy, well not everybody, but anyhow, So twelve thousand dollars,
Speaker 6: Now what what when does the engine? How many months
Speaker 6: later does that damn check engine like come back on
Speaker 6: in December? So and I'm sorry the eight thousand was
Speaker 6: when guys, that was in July as well. July, so
Speaker 6: that happened quick. So then in December, And then where
Speaker 6: did you bring it in December? Did you actually bring
Speaker 6: it back to short line or you brought it to
Speaker 6: that other place?
Speaker 12: I took it back to the short line that was
Speaker 12: generally thirty couldn't get it in, so I took it
Speaker 12: in there. That's when they said I need a homeo engine.
Speaker 12: I said, well, I'm just going to give a friand
Speaker 12: and going. One's really good, except for you know the
Speaker 12: check engine. Lie.
Speaker 5: It run's very good, except that needs an engine. This
Speaker 5: is really short line.
Speaker 12: Yeah, And I mean sometimes it run like you know,
Speaker 12: because like when we were sitting at a line. You know,
Speaker 12: how these old trucks are, you know, kind.
Speaker 7: Of how many miles around this before the engine went?
Speaker 7: How many miles?
Speaker 13: No?
Speaker 12: Well, when I took it the Humble, it had ninety
Speaker 12: nine thousand, eight hundred money, so.
Speaker 5: Listen, one hundred thousands. So you bring it over there.
Speaker 6: He says it needs an engine too, Yes, And how
Speaker 6: much did he quote you? That's the fourteen thousand and ten.
Speaker 12: Thousand, ten thousand to the engine and the work and
Speaker 12: everything else.
Speaker 5: So ten thousand, okay?
Speaker 12: And he said yeah, and he said be a three
Speaker 12: year warranty, a limited monels.
Speaker 6: So at this point, at this point, you have twenty
Speaker 6: two thousand in it. How much did you buy it for?
Speaker 12: Eighteen thousand?
Speaker 10: Yeah?
Speaker 5: So I almost feel like I'm being had.
Speaker 6: Is this really You've got forty thousand dollars into twenty sixteen?
Speaker 5: Donari?
Speaker 17: Correct?
Speaker 7: Okay?
Speaker 12: And he talked me into putting in the moment because
Speaker 12: he goes, you're going to really love it. It's going
Speaker 12: to be just like a brand of car, Just like
Speaker 12: a brand of car. So mind you, I didn't even
Speaker 12: get to check my car on January nine, Humble. And
Speaker 12: then how do you spell that in January, it's humm
Speaker 12: l and then it's the B and B. I don't
Speaker 12: know what's the B and b autumnt, but it's in liquid.
Speaker 12: And so then I got to cut back on the
Speaker 12: third of first of January.
Speaker 5: January, go ahead, crash.
Speaker 12: Back after the ninth, and then it was running good
Speaker 12: somewhat kind of not you know it, let me.
Speaker 5: Okay running okay? Is running okay? You just put a
Speaker 5: new engine?
Speaker 6: Okay, Well explain no before you go any further, explain okay,
Speaker 6: like when you come to a stop, is it idling?
Speaker 5: Rough? What does okay mean?
Speaker 15: No?
Speaker 12: No, I don't don't all right start the perfectly fine.
Speaker 12: It's just he kind of messed with the transmission because
Speaker 12: I could tell, I mean, it's still you can get
Speaker 12: in give, but it's not, and I have to kind
Speaker 12: of take it even further. I don't know, my god,
Speaker 12: that transmission. But so then mind you, he took it
Speaker 12: back on the nineteenth to do his a little two
Speaker 12: week checkup, uh February, and then on the twenty second,
Speaker 12: might check engine light came on and then all of
Speaker 12: a sudden, no traction that looks like you know what
Speaker 12: they were what the signe came on on my dashboard
Speaker 12: and everything, and once again it was going like that,
Speaker 12: and it was like, this was a branding engine, which
Speaker 12: should nothing doing.
Speaker 5: So you brought it back? What happened?
Speaker 12: And so he came and towed it. On the twenty second,
Speaker 12: I still don't have my car.
Speaker 5: He has it now?
Speaker 12: Yeah, he stills my car?
Speaker 5: And what is he saying? I'm gonna be kay.
Speaker 12: When I call, I'll never get an answer. I always
Speaker 12: chext him. And then this is when I think it's funny.
Speaker 12: I found watched this and side engine, like what how
Speaker 12: did this happen?
Speaker 5: Sound?
Speaker 15: What?
Speaker 10: What?
Speaker 12: I don't think? Yeah, I'll rat I think at many
Speaker 12: change that told.
Speaker 10: My and he goes.
Speaker 12: I was like you no, no, I've never had any animal.
Speaker 5: What he's saying needs to be repaired on it?
Speaker 12: Okay, hasn't said any patre And how long has he
Speaker 12: had it now since the twenty second of February.
Speaker 5: Oh my god, hold on, Wilma, I like, I cannot
Speaker 5: believe what I'm hearing. This is just insane. This is
Speaker 5: why you use people like on our referral list. I mean,
Speaker 5: this is crazy.
Speaker 6: I think the only one I'm really not mad at
Speaker 6: because we talked about it was Midas who put a
Speaker 6: sylenoid in because.
Speaker 7: It had that, and then they bailed. They were smart,
Speaker 7: And then if it.
Speaker 5: Was truly consuming oil.
Speaker 6: In my humble opinion, I think short Line kind of
Speaker 6: okie doked her twelve grand worth of stuff.
Speaker 5: But how would you tell if it was burning oil?
Speaker 5: I don't know.
Speaker 7: Well, you know, once you pull those solenoids out a
Speaker 7: lot of times there's metal flake on them, and if
Speaker 7: you see that, then you can it's it's an indicator.
Speaker 7: But they wouldn't have been able to see him because
Speaker 7: Midas had already changed it.
Speaker 6: She's got forty thousand into this and this guy since February,
Speaker 6: so not too long. But yet you know, yeah, and
Speaker 6: and no news and now he's not answering is that correct?
Speaker 6: He's not answering the phone, Wilm or texting you or.
Speaker 12: What every time I called him?
Speaker 6: Okay, does he does he actually have a shop or
Speaker 6: did you bring it to like, uhcross streets from us?
Speaker 5: You know where he?
Speaker 15: Do?
Speaker 10: You know this guy?
Speaker 15: Kevin?
Speaker 7: Of him?
Speaker 15: You know of him?
Speaker 5: Hold on, hold on, this is getting more interesting.
Speaker 13: Go with a sure thing. Denver's best roofer Excel roofing
Speaker 13: dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three all three seven
Speaker 13: seven one help. You'll think you're his only customer when
Speaker 13: you choose Frank durand the real estate Man dot com
Speaker 13: to list your home with Remax Alliance three oh three
Speaker 13: nine two zero sixteen twenty two.
Speaker 6: Three oh three seven one three eight two five y five.
Speaker 6: I am like, if you're watching on if you're watching on.
Speaker 5: YouTube, I am convinced.
Speaker 6: And luckily enough, Dragon's behind the glass now, and Dragon,
Speaker 6: you are Michael Brown's producer.
Speaker 7: That is correct.
Speaker 6: And I won't say every day that's not true. It's
Speaker 6: not every day I come in. At some point the
Speaker 6: mic literally falls. It would fall into my lap if
Speaker 6: it didn't have a cable. So now I'm pretty much
Speaker 6: stuck holding this thing until I stand up and fix it.
Speaker 6: And I am almost sure he does it on purpose.
Speaker 22: Now we know that that is a new mic arm
Speaker 22: that's a bit Shannon put that one on three four
Speaker 22: months ago.
Speaker 5: Well, how is it possible.
Speaker 22: Then Michael does not touch the mic whatsoever. So you you,
Speaker 22: on the other hand, you do tend to move around
Speaker 22: quite a bit, and I'm trying to stall here so.
Speaker 5: That you can get that but tested, and that's not
Speaker 5: working very well.
Speaker 22: Oh my god, Michael has he's hands off at this point.
Speaker 5: He doesn't touch the damn thing anymore. Does it come
Speaker 5: off on him too?
Speaker 22: It used to, but not anymore. Like I said, he
Speaker 22: doesn't touch it. You, on the other hand, you like
Speaker 22: to travel with it and go over here and go.
Speaker 6: I just can't believe this. I honestly can't believe this. Okay,
Speaker 6: that's fine. Now, I feel like I'm a singer. Good fine,
Speaker 6: I don't care. I'll be a singer for a little bit.
Speaker 7: Okay, Freddie Mercury.
Speaker 6: Now here's Sadia Wilma Wilmost got a big problem, guys,
Speaker 6: Jeff Fick, Kevin Kulkan.
Speaker 5: By the way, we have a couple of.
Speaker 6: Lines open three zero three seven one three eight two
Speaker 6: five five three zero three Martino, any car questions or
Speaker 6: if you've been ripped off anything, any help you need.
Speaker 6: We love hell helping people disappeared again. Now what's interesting.
Speaker 6: What's interesting is Kevin, you know of this shop, and
Speaker 6: I'm not trying to throw you in the bus.
Speaker 7: He's been there a while, he's he's busy.
Speaker 5: And what's it called B and B.
Speaker 7: Yeah, Humbles B and B.
Speaker 5: Humbles B and B.
Speaker 7: He used to be BE and B tire and then
Speaker 7: somehow Humble got associated B and B tied.
Speaker 5: And he did an engine. Uh, he did an engine.
Speaker 6: Basically, you got it back in January, right, Wilma, Yes,
Speaker 6: So she gets it back in January, and now we
Speaker 6: don't know what's going on besides this guy what's his.
Speaker 5: Name, Stuart.
Speaker 6: Stuart says something about a bird snaster or a rat
Speaker 6: snaster a mouse like it's not like it's something that's
Speaker 6: your fault or somebody else's fault, mother nature.
Speaker 5: But he hasn't told you what's wrong with it, right,
Speaker 5: because he texts.
Speaker 12: Me saying that, you know, while he's doing this in
Speaker 12: that cars like anyhow I know this any squeaking or
Speaker 12: any scratching or anything else.
Speaker 6: Okay, well well yeah, okay, listen, I want to tell you.
Speaker 6: I want to get one thing out of the way,
Speaker 6: and then I doubt I'll do it again, but I might.
Speaker 6: But listen, this isn't really for you, it's for everybody listening.
Speaker 6: To put forty thousand into this twenty sixteen is insane.
Speaker 6: But the problem is, and I know what happened to Welma.
Speaker 6: You spend the eight, then you spend the four that's
Speaker 6: twelve thousand with short line, and then you're like, oh
Speaker 6: my god, I want to just yeah, you're already stuck.
Speaker 7: What do I do?
Speaker 5: So she just got buried? But at some point you
Speaker 5: got to use the reputable shop.
Speaker 6: Guys, I want to ask you what do you think
Speaker 6: is going on with and now I know you're not
Speaker 6: looking at it or anything, but tell me what your
Speaker 6: thoughts are on the chain of events.
Speaker 5: She's been to three different places and she still has nothing.
Speaker 7: Yeah, I mean, as far as the word is now,
Speaker 7: if he's mentioning rodent nests, there may be an electrical
Speaker 7: issue causing misfires, you know, where something may have gotten
Speaker 7: in and eaten the harm something.
Speaker 5: So hopefully it's not an engine. Maybe there actually is
Speaker 5: something like that.
Speaker 12: Well possibly you know it was actually the engine. Yeah,
Speaker 12: because I'm just guessing I didn't have any get up
Speaker 12: to go again when and I was sitting at a
Speaker 12: light when it all happened, and when all this came
Speaker 12: on and going like that, a can that's the engine.
Speaker 12: It has nothing to do with electrical I'm sorry.
Speaker 5: Well, I may not be a mechanic, but Wilma, Wilma,
Speaker 5: you can't well listen listen.
Speaker 6: I had to put you on hold for a second.
Speaker 6: I get you're very flustered. But the deal is an
Speaker 6: electrical issue actually could cause something like that. But I
Speaker 6: don't know what this guy's doing. I'm hoping he's fixing it.
Speaker 6: But honestly, I want you to listen to this. If
Speaker 6: a rat or a squirrel chewed through a wiring harness,
Speaker 6: it could create all kinds of stuff, right.
Speaker 7: Guys, because it missfire.
Speaker 6: But it sounds to me Wilma, you were saying, was
Speaker 6: it to the point where it wouldn't go over forty again?
Speaker 12: Yeah?
Speaker 5: I mean literally it would stop at forty.
Speaker 12: It was very hard to get it over forty.
Speaker 15: Correct.
Speaker 12: It takes a long time before if you know, you
Speaker 12: can get up to forty within like three seconds.
Speaker 6: Here's what I'd like to do. I'm a little I'm
Speaker 6: running a little back, Kelly. I want you to get
Speaker 6: the number for Hummeles B and BA from her, and
Speaker 6: let's see if we can't get Stewart on. Well, that's
Speaker 6: what I'm saying. She's going to get it from you.
Speaker 6: Hold on a second, and then we're going to come back.
Speaker 6: Let me get caught up on these breaks, and more importantly,
Speaker 6: let me fix my microphone and we'll be right back.
Speaker 5: Let's get them on the air, though, I want to
Speaker 5: know why.
Speaker 13: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 13: dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation comparison
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: to seven to one help. You'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate Man
Speaker 13: dot com to list your home with Remax Alliance three
Speaker 13: oh three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five. Kelly, I believe is in there talking to
Speaker 6: uh Hummel's B and B right now. I'd love to
Speaker 6: hear what's going on with his vehicle. I'm not sure
Speaker 6: if he's done anything wrong or not, But I know
Speaker 6: one thing. Uh, Wilma has spent a ton of money,
Speaker 6: and I mean a ton of money on this vehicle,
Speaker 6: and at this point.
Speaker 5: I'd just like to know how we get her somewhat haul.
Speaker 6: Now, Guys, what are the chances of something actually chewing
Speaker 6: through a wiring harness in Colorado?
Speaker 7: Pretty high? This time of year.
Speaker 6: It happens all the time. What happens is they come
Speaker 6: in because the engine cools down and it's warm. I'm
Speaker 6: curious if she actually keeps her car in a garage,
Speaker 6: you know, I doubt it.
Speaker 8: It could have even been when she was visiting someplace else.
Speaker 8: They've had a lot of problems without DIA with rabbits.
Speaker 6: What would be nice, though, is if we can just
Speaker 6: find out what is going on with it. Have you
Speaker 6: guys dealt with this? I mean years ago I had
Speaker 6: a technician putting a used engine into a car that
Speaker 6: I had, and he cut through the wiring harness and
Speaker 6: I ended up bringing it down to Lakewood Electric Kevin,
Speaker 6: which ironically you ended up buying.
Speaker 5: Yeah, Bryant was there. Who was that gal that worked
Speaker 5: with him? She was cool?
Speaker 10: Kelly?
Speaker 5: Yeah, Ali, are they either of them still around?
Speaker 7: I know yet little shop Colorado Auto Electric.
Speaker 5: No kidding.
Speaker 7: Yeah, she's right next door to us. Oh wow, Now
Speaker 7: we send her some of the heavier work that we
Speaker 7: don't want to do, that.
Speaker 5: You don't want to touch. Yeah, very interesting. Kelly is
Speaker 5: really trying this, So I'm kind of like trying to
Speaker 5: kill time because I really want to get this guy
Speaker 5: on quick. I hope he comes on. I just want
Speaker 5: to know what's going on with the car sip questions.
Speaker 6: Speaking of that, with electrical work generally you just got
Speaker 6: to charge per hour on so.
Speaker 5: It's a wiring harness. Is that really a nightmare?
Speaker 7: Oh?
Speaker 8: Yeah, you can spend three four five hours hunting out
Speaker 8: of and fix it, you know what, a matter of
Speaker 8: fifteen twenty minutes.
Speaker 7: The fix is easy part. The finding is the hard part.
Speaker 10: All right?
Speaker 5: Is this Stuart? It is Stuart? Hey, Stuart. First of all,
Speaker 5: I appreciate you coming.
Speaker 4: On, man.
Speaker 5: How are you doing?
Speaker 14: I'm doing well?
Speaker 5: How are you pretty good?
Speaker 10: Hey?
Speaker 6: It means a lot really when you come on. We
Speaker 6: have Wilma on the other line. I got her on hold,
Speaker 6: so she's not going to be interrupting you. But here's
Speaker 6: here's what we know. You guys, put an engine in it,
Speaker 6: and you had a certain warranty I think it was
Speaker 6: three years, thirty six or whatever. And now she's saying
Speaker 6: she's basically saying the same issue, but she also mentioned
Speaker 6: something about rodents possibly chewing wires or something. But she's
Speaker 6: saying she can't even get information what the vehicle needs.
Speaker 6: So do you know what's going on with her vehicle?
Speaker 12: Now?
Speaker 10: Yeah, But it's it's not a.
Speaker 21: Again, as I told the person who called me.
Speaker 10: Sure, you know we're a very busy shop.
Speaker 5: I understand.
Speaker 10: Yeah, And to have this sprung on me and I.
Speaker 21: Know the car, I know the customer.
Speaker 7: Good.
Speaker 21: The fact that the customer has not conveyed any of
Speaker 21: the concern that you are putting me on the air
Speaker 21: to discuss, I'm stunned. I mean, I had no idea.
Speaker 5: Well, that's how the show works, Stuart. That's how it works.
Speaker 6: We get a consumer call coming in and they're you know,
Speaker 6: Wilma was saying, she's unhappy, doesn't know what's going on.
Speaker 6: So we always give the other side an opportunity to
Speaker 6: to say what's going on. I'm sure there's two sides
Speaker 6: to the story. Maybe maybe the story is you just
Speaker 6: haven't looked at it yet I don't know.
Speaker 15: Yeah, no, I know.
Speaker 21: I'm not saying what it is that whatever it is
Speaker 21: that you do or you don't do, that's not what
Speaker 21: I'm saying. I'm saying, Okay, do you just want to
Speaker 21: know what's going on?
Speaker 10: Yeah?
Speaker 3: I think so.
Speaker 5: I don't know.
Speaker 6: I don't know why we would throw stones at either
Speaker 6: of you. I get it, I understand. I don't want
Speaker 6: to go down that right comments.
Speaker 21: Listen, my comments that I'm saying to you are not
Speaker 21: directed at you. My comments of saying that I'm stunned
Speaker 21: that Wilma has not has not said in any way,
Speaker 21: shape or form, that she was not having questions answered,
Speaker 21: not satisfied in any way. So my relationship with her
Speaker 21: in the history of her car, yeah, I mean, we
Speaker 21: did put an engine in her car, and we can
Speaker 21: talk about that if you'd like. I want to talk
Speaker 21: as the.
Speaker 6: Day is long, Stuart, Stuart, you came on the air.
Speaker 6: I agree with all that, But what's going on with
Speaker 6: the car.
Speaker 21: Let's just go to that, Okay, all right, So we
Speaker 21: did we did put an engine in the car.
Speaker 10: Okay.
Speaker 21: The reason we put the engine in the car is
Speaker 21: because it had internal failure. Long story short, it had
Speaker 21: internal failure. She had the vehicle. We kept in contact
Speaker 21: with her. Now keep a mind the entirety of the
Speaker 21: time that the car was here. We provided courtesy shuttle
Speaker 21: service whenever she needed. Seven days a week, wow, twenty
Speaker 21: four hours a day. Got it okay, So all that
Speaker 21: was done, it was delivered back to her, and a
Speaker 21: short while later, which was February the twenty second, it
Speaker 21: was a Saturday. Now, we're not open. Our administrative office
Speaker 21: is not open on the weekends. Our questions are here,
Speaker 21: but the administrative office is not here. So she had
Speaker 21: contacted me on February twenty second, which was a Saturday,
Speaker 21: and she had indicated that there was a couple of
Speaker 21: warning indicators coming on sure whatever right exactly, and that
Speaker 21: the vehicle was losing power, et cetera. So upon hearing this,
Speaker 21: I immediately went to can we tow the vehicle in
Speaker 21: for you?
Speaker 15: Instead of you.
Speaker 5: Know, you drive because you don't want you don't want
Speaker 5: damage being caused.
Speaker 21: I get it exactly correct.
Speaker 5: So what happened? Did you guys tow it in?
Speaker 10: We did tow it in correct, on that Saturday.
Speaker 21: I think it was less than two hours now when
Speaker 21: that happened. Now again, you she doesn't know this.
Speaker 10: You don't know this.
Speaker 21: I was literally at the doctor's office when this happened.
Speaker 5: I get it, no problem, let me you know, just Sumer, hold.
Speaker 21: On look for me for a moment, please, Okay.
Speaker 10: So we tow it in.
Speaker 21: We did get to look at it that you know,
Speaker 21: within a day or two, and there were codes in
Speaker 21: the computer indicating random misfires.
Speaker 5: Okay, okay, now the codes.
Speaker 21: Were in there, but the second we started and ran
Speaker 21: the vehicle at ran fine, those codes were not and
Speaker 21: when we looked at live data, it did not indicate
Speaker 21: that live misfires were happening. It did indicate one of
Speaker 21: the cylinders showing a misfire. But currently, at the time
Speaker 21: it was we started testing it, it was working the
Speaker 21: way it was supposed to got okay, So I spoke
Speaker 21: with her. I don't know that first week it was here,
Speaker 21: which the vehicle hadn't actually been here all that long.
Speaker 21: But anyway, that first week I did communicate with her
Speaker 21: at least a.
Speaker 5: Couple of times.
Speaker 21: I don't know exactly how many and where or when,
Speaker 21: but I did tell her that we discovered evidence of
Speaker 21: a rodent's nest got her engine Bay area. Now, I
Speaker 21: think that this sort of put her on her heels
Speaker 21: a little bit.
Speaker 6: Sure she was, she's forty into this thing, not just
Speaker 6: with you, but with you know, with short line and
Speaker 6: the muffler place, everybody.
Speaker 10: I get it.
Speaker 5: She's she's like fed up with this.
Speaker 10: I get it.
Speaker 21: No, and that's fine. I know a little bit of
Speaker 21: her history were coming here, and I certainly, you know,
Speaker 21: empathized with you know, because it just seems like, you know,
Speaker 21: based on what she was telling me, it sounds like
Speaker 21: she could have been better advised. And upon learning, I
Speaker 21: tried to handle this with more kick gloves, you know,
Speaker 21: more deep descriptive.
Speaker 5: You know, you know, So where is it at now?
Speaker 5: What's literally going on on?
Speaker 21: So we told her that there is evidence of a
Speaker 21: Rodents nest, and I was very clear. I said, look,
Speaker 21: there is no evidence at this time that there is
Speaker 21: any relationship between your running problem and that Rodence nest.
Speaker 21: And I further informed her that whenever there is a
Speaker 21: Rodents Nest present, regardless of whether there's evidence of a
Speaker 21: current problem caused by it or whether there's not, we
Speaker 21: inform the customer because we feel they need to know,
Speaker 21: because it's a growing problem. We're seeing it more and
Speaker 21: more often with cars that are coming in either because
Speaker 21: they know it or they don't know it. In either case,
Speaker 21: we want them to know. And I think that might
Speaker 21: have confused her a little bit because she I think
Speaker 21: she thought that I was saying, I get it.
Speaker 2: Fair enough what the car was here for.
Speaker 6: But Stuart, at this point where you are in this
Speaker 6: and it's like a novel. But and I understand, and
Speaker 6: I don't mind.
Speaker 21: You saying it, well, details are important.
Speaker 6: Well, I get you, But let me ask you this,
Speaker 6: at this point in time where the story's at, the
Speaker 6: vehicle's running fine, though you reset the codes. I understand
Speaker 6: about the little nasty found whatever was there. But when
Speaker 6: you turn on the vehicle, oh my god, I'm gonna
Speaker 6: have to go to break again. But go ahead, Stewart,
Speaker 6: I mean I really, just go ahead.
Speaker 21: Well, context and details are important, okay, I mean I'm
Speaker 21: a technician, so they matter.
Speaker 7: Okay, let me do this.
Speaker 6: Then, yeah, let me do this, Stewart, do you mind
Speaker 6: I got to take this break. I gotta do a
Speaker 6: commercial or outside. I just got to let me take
Speaker 6: this break. Please stay on to let you finish the story.
Speaker 6: Three oh three seven one three talk.
Speaker 13: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 13: dot com.
Speaker 3: You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free no obligation comparison
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three all three seven
Speaker 13: to seven to one help. You'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate Man
Speaker 13: dot com to list your home with Remax Alliance three
Speaker 13: all three nine two zero sixteen twenty two.
Speaker 5: All right eight eight eight.
Speaker 6: Heating dot com. These guys are great. You need a
Speaker 6: new system or just to repair, these are the guys
Speaker 6: you call. You're gonna be happy every time I've used
Speaker 6: Garrett in the Gang for years. If you go to
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Speaker 6: You're just gonna love these guys. Give them a call
Speaker 6: if you need any repairs, looking for a new furnace
Speaker 6: or an air conditioner. And what I really love is
Speaker 6: they're always going to give you a price to fix it.
Speaker 6: They're not going to try to cram a new machine down.
Speaker 6: Now I need to get back to Stuart and get
Speaker 6: this finished up. Stuart, listen, I give you all the
Speaker 6: respect in the world. I got about five minutes before
Speaker 6: we get to the news. So basically where we're at
Speaker 6: is she dropped it off off. You were checking it out.
Speaker 6: You saw a few things. So where do we stand now?
Speaker 6: Or finish up your story?
Speaker 5: Go ahead? You know the time constraint, Stuart. Oh wait,
Speaker 5: I might have hit the wrong button. Stuart.
Speaker 7: Is that you?
Speaker 5: Yeah, I'm here, Sorry about that. Go ahead, sir, that's okay.
Speaker 21: I'll try to cut this. I'll try to give you
Speaker 21: the reader's digest.
Speaker 4: Thank you.
Speaker 21: So all right, So every question she's answered are asked,
Speaker 21: we've answered, and I told her that the nature of
Speaker 21: this problem seems to be random. And when the car
Speaker 21: is running fine, it runs flawless without an issue, and
Speaker 21: then randomly, out of nowhere, it just starts having the
Speaker 21: rough running. The check ENGINEE comes on and we have
Speaker 21: seen the same cylinder miss fire code come back, and
Speaker 21: that's where we are. It's just that it's a random occurrence.
Speaker 21: We did explain that to her. I maybe I just
Speaker 21: explained it badly. I don't think I did, but I
Speaker 21: was pretty clear about that, and I think we're part
Speaker 21: of her concern was because she reacted in a way
Speaker 21: about the road in ness. She was seemingly incredulous.
Speaker 5: I understand she thought you were blaming it on a
Speaker 5: road in or something. I get it. I understand.
Speaker 21: No, No, I just wanted her to know that we
Speaker 21: saw it and we removed it.
Speaker 4: I got it.
Speaker 5: Let me, Stuart, let me ask you something. So right
Speaker 5: now it's running, okay.
Speaker 21: Uh No, we did identify an ignition coil that is defective,
Speaker 21: and we did put when we put the engine in,
Speaker 21: amongst other things. We did, of course replace the spark plug,
Speaker 21: which is standard for an engine.
Speaker 5: I got it.
Speaker 10: But ignition coil, No, we did do the coil.
Speaker 5: Oh okay, so you might have had a bad coil
Speaker 5: your coils.
Speaker 21: She has and and it doesn't appear that she will
Speaker 21: incur any cost here at all.
Speaker 10: And okay, the entirety of the time.
Speaker 21: That it's been here on this we have again supplied
Speaker 21: all of the uh you know, the shuttles at the
Speaker 21: drop of a hat.
Speaker 15: Thank you.
Speaker 6: When do you think you're going to be able to
Speaker 6: have it finished up? I realized that you might not
Speaker 6: even know what you got to finish up yet, but
Speaker 6: any kind of time frame.
Speaker 21: Well, we know more than we did, Okay, great, definitely
Speaker 21: no more than we did through and again, what's taking
Speaker 21: long is the randomness of it. We can't just put
Speaker 21: a person in the car and have them driveing around
Speaker 21: for the entire day for two reasons. One because that's
Speaker 21: just that's not reasonable. Yeah, And two she has been
Speaker 21: very clear that she does not want any unnecessary driving
Speaker 21: or mileage put on her.
Speaker 6: Well, that that's not reasonable. Hold on, let me bring
Speaker 6: wilm up real quick. Will listen, listen. If I were you,
Speaker 6: I'd be upset too, but I'd be upset over the
Speaker 6: whole big picture.
Speaker 5: You spent twelve.
Speaker 6: Thousand dollars with Emmick, You spent money with money with
Speaker 6: these guys over at Hummels, B and B.
Speaker 5: You spent money at the muffler shop.
Speaker 4: I get it.
Speaker 6: It's horrible, but he's looking at it right now. They
Speaker 6: already did the coil. I heard Stuart literally say that
Speaker 6: he's not can charge anything. I mean, if it's an
Speaker 6: engine issue, he's not going to charge you anything. And
Speaker 6: he's already done some work to it. And it is
Speaker 6: very random. I think you need to In fact, I'm
Speaker 6: telling you you need to You should give him some
Speaker 6: more time to look at it. He's given you the
Speaker 6: rides when you need them. I mean, are you good?
Speaker 12: Have I heard anything from him? Yeah? I'm pining with
Speaker 12: that is communication.
Speaker 5: I like that, Stuart. Yah, will don't don't don't run
Speaker 5: over me. Don't run over me because of the time.
Speaker 5: That's all I'm saying.
Speaker 6: I'm not trying to be rude to you, but Stuart,
Speaker 6: will you please do me a favor and communicate with her?
Speaker 5: Was that cool?
Speaker 10: I have been?
Speaker 21: I mean, there hasn't been a lot of communication about
Speaker 21: the problem specifically. All I did tell her was the
Speaker 21: brief mentioning of the rodentsnet.
Speaker 5: I got it, and then it just went off. It
Speaker 5: was like squirrel squirrel, the randomness of the of.
Speaker 21: The codes that we were seeing. I did explain that
Speaker 21: to her.
Speaker 5: Now, listen, both of you. I'm putting you both on
Speaker 5: hold just because of the time.
Speaker 6: I have no choice on this break. Here's the bottom line.
Speaker 6: I think Stuart's gonna fix it. Wilma give them some
Speaker 6: time to look at it. I think us calling over
Speaker 6: there probably incentivized him to look at it a little quicker.
Speaker 6: Get it back to you and in Stuart, I really
Speaker 6: do appreciate you coming on. That's all I can say
Speaker 6: about that. But Wilma keep us up to date. Maybe
Speaker 6: call back in next week. Okay, come all right, thank you,
Speaker 6: hold on. I want to make sure we have your
Speaker 6: info as well, Wilma.
Speaker 13: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 13: dot com. You don't pay a cent until you're contenth
Speaker 13: time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass Insurance. Pay too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: seven to one help. You'll think you're his only customer
Speaker 13: when you choose Frank durand the real estate Man dot
Speaker 13: com to list your home with Remax Alliance three oh
Speaker 13: three nine two zero sixteen twenty two.
Speaker 14: Yeah, ripped off.
Speaker 1: News who you don't have?
Speaker 18: Come a run in just as as as we can.
Speaker 1: Shooter's gonna help.
Speaker 5: Come man, This is the Troubleshooter Show.
Speaker 6: No Tom Martinez, welcome, Welcome to the only show of
Speaker 6: it's kind. We're here to solve problems, answer questions, take complaints.
Speaker 5: You've been ripped off.
Speaker 6: If you've got a problem or just need some help,
Speaker 6: we always want to hear from you. I got two
Speaker 6: lines three oh three seven one three eight two five five.
Speaker 6: Now I got to jump right back to Stewart. We
Speaker 6: had him on last hour and my understanding, Kelly, tell
Speaker 6: me if I'm right, He didn't like how it went
Speaker 6: down on the air. Basically, Wilma had an engine rebuilt
Speaker 6: by them or an engine installed by him on her
Speaker 6: twenty sixteen Denali, and she had a problem with it afterwards,
Speaker 6: and she brought it back to Stuart. And you know
Speaker 6: she's upset, But really, the real reason, and I want
Speaker 6: to say this she's upset isn't just because of Stuart.
Speaker 6: I mean, this woman on this eighteen thousand dollars vehicle
Speaker 6: already dropped twelve thousand dollars with short line on it
Speaker 6: that didn't fix the problem, dropped some money with mitas
Speaker 6: on it, that didn't fix the problem. Then she got
Speaker 6: it over to Stuart's place, Humbles B and B, and
Speaker 6: basically he said, well, it's an engine. It's an internal thing.
Speaker 6: He put an engine in. It was running pretty good
Speaker 6: for a while and then it had some check engine lights.
Speaker 6: It wasn't running great, and she brought it back to
Speaker 6: Stuart in a nutshell. That's kind of where we're at.
Speaker 6: Put Stuart, I'm happy to give you more time on here,
Speaker 6: but there's nothing. I don't find anything negative about what
Speaker 6: I've said about you, nor do I find anything negative period.
Speaker 6: I just don't, So go ahead, sir.
Speaker 10: All right, thank you. I appreciate that.
Speaker 21: Yeah, I understand you're explaining to your listeners and everything.
Speaker 15: But where I.
Speaker 21: Take issue is the very last thing you said, which
Speaker 21: I didn't really get to give all the details anyway,
Speaker 21: but I understand it's a talk show. Yes, I have
Speaker 21: to work within your parameters. You get that, whether it's
Speaker 21: fair or not. But the last thing you said is
Speaker 21: what I take issue.
Speaker 17: What was it?
Speaker 7: What did I say said?
Speaker 21: You said that you believe that your phone call.
Speaker 10: To us.
Speaker 21: Further incentivized us to do something about the situation that
Speaker 21: is patently false.
Speaker 5: Okay, fair enough, you don't.
Speaker 10: Maybe wait a minute, give me hold on a second.
Speaker 21: You said you're thing, Please let me respond, because frankly,
Speaker 21: that's part of the problem here. She doesn't listen to
Speaker 21: everything I'm saying, and you're not listening to everything I'm saying,
Speaker 21: and that's not fair. If there's going to be a
Speaker 21: back and forth, then everything has.
Speaker 15: To do it.
Speaker 5: You just said it.
Speaker 6: It's a time constraint, though, my god, I can't spend
Speaker 6: an hour on one call me and you know what
Speaker 6: all you well, that's right because your customer called me, yes, and.
Speaker 21: I had no idea she had any problem at all.
Speaker 2: I was hit from er.
Speaker 5: Enough and we listened to all that, and everything you
Speaker 5: said was great. I can't say it anymore.
Speaker 21: I want to be clear on what I want to
Speaker 21: be clear, and be clear.
Speaker 10: My god, looks.
Speaker 21: Look, all I want to say is I don't need
Speaker 21: to be incentivized.
Speaker 3: Okay, fair enough.
Speaker 21: Her importance, her importance to us has not changed since
Speaker 21: she was putting the engine in. I don't look, I
Speaker 21: don't put things off because.
Speaker 5: There's okay, Stuart, let me let me say something.
Speaker 6: Man, listen, I don't I don't mind you getting to
Speaker 6: say and whatever, but I'm going to say something. I
Speaker 6: think you're being your worst enemy right now. That you
Speaker 6: didn't do anything wrong. You said your side of the story.
Speaker 6: No one here felt like you did anything wrong. You're
Speaker 6: trying to fix your vehicle. She got really mad, understand
Speaker 6: where she's coming from.
Speaker 5: It's not your fault, but she's got forty thousand dollars
Speaker 5: in a vehicle that simply isn't worth that it should
Speaker 5: have never got to this point, and that it's not
Speaker 5: just you, right, okay.
Speaker 21: I mean that's the only thing I took issue will
Speaker 21: with was your last demon.
Speaker 15: That's all.
Speaker 10: I don't need to be motivated.
Speaker 5: We treat our fair enough, you know what, Stuart. Fair enough? Okay.
Speaker 6: I was trying to appease her, to put her at
Speaker 6: a little ease. Get it that you're going to get
Speaker 6: it done. That's all we are, all right. I appreciate that, Wilma.
Speaker 6: That's where it is.
Speaker 5: Okay. You guys, let me tell you.
Speaker 6: You're both you both both of you, and I mean
Speaker 6: this and no offense to you, Stuart, but yeah, you're
Speaker 6: both are a little hard to talk to you quite honestly,
Speaker 6: and I can see why you guys have a hard
Speaker 6: time communicating with each other. But Wilma, listen, call us
Speaker 6: back next week and let us know where this is at.
Speaker 5: You know. That's it. I think he's going to fix
Speaker 5: it and there shouldn't be any issue. Okay.
Speaker 12: Why I didn't have an issue with Stewart except the
Speaker 12: fact that she doesn't call me. Everything's a text, and
Speaker 12: I asked how to text him as to what's going
Speaker 12: on with my car?
Speaker 5: Okay, well, that's good. I think he's going to handle it.
Speaker 6: I'm putting her on hold too, undone, My god, I
Speaker 6: think it's fine. Wilma, I promise you. I appreciate you calling.
Speaker 6: I would like an update, and Stuart, I appreciate you
Speaker 6: coming on here? Chris, what is going on with Progressive?
Speaker 10: No?
Speaker 5: I'm sorry, Chris, Chris, Chris, I'm sorry, Chris. Hold on,
Speaker 5: I'm sorry.
Speaker 7: Guys.
Speaker 5: Listen, Am I crazy or was that really hard? Listen?
Speaker 6: I understand people aren't used to being on the radio,
Speaker 6: but she wouldn't stop, and he wouldn't stop. I just
Speaker 6: wanted to get to the end of it.
Speaker 5: I wanted to get to what's going on. I realized
Speaker 5: there's a lot of animosity built up for whatever reason,
Speaker 5: I have no idea. But then Wilma at the end
Speaker 5: actually says, I'm like, I never had a problem with Stuart.
Speaker 5: I don't even why she'd say that, because why she
Speaker 5: calling up? She said, Stuart won't answer my calls. I
Speaker 5: don't think B and B did anything bad here? And
Speaker 5: did I come off like I thought I had a
Speaker 5: problem with you?
Speaker 7: No, absolutely not. But sometimes lest my god, he's.
Speaker 5: He's given her rides everywhere. I think you guys doing
Speaker 5: a great job.
Speaker 7: He's doing fine, Dui.
Speaker 22: She though, did admit that he is not communicating as
Speaker 22: much as he had he should, and she seems to
Speaker 22: be that person that needs so much extra communication.
Speaker 6: But a lot of that built up. I agree with you, Dragon,
Speaker 6: but a lot of that built up nothing to do
Speaker 6: with Stuart.
Speaker 7: It built up.
Speaker 5: It built up of her buying a car for like
Speaker 5: what was it eighteen thousand dollars that immediately or close
Speaker 5: to needed twelve thousand dollars worth of work that didn't
Speaker 5: fix it, then it needed another whatever Stewart charged her.
Speaker 6: It's crazy. I mean, she's in a bad circumstance. But
Speaker 6: we're not going to sit there and blame Stuart. We're
Speaker 6: not blaming you at all. But got she's got to
Speaker 6: be a hard to sell to work with. But Stuart,
Speaker 6: I just talked to you, and you're a little tough
Speaker 6: to deal with too, man. And you know what, just
Speaker 6: because I'm saying that, and I think you're still listening.
Speaker 6: I'll bring you up.
Speaker 5: But honest to god, man, it really comes down to this.
Speaker 5: It's like, where's it at? Are you going to fix it?
Speaker 5: And that's really all there was to it. We didn't
Speaker 5: have to drag this out this long.
Speaker 7: Give me further backstory.
Speaker 5: Yeah, that's it man.
Speaker 6: I know you're not used to talking on the radio,
Speaker 6: but you guys did nothing wrong in Hummel's B and B.
Speaker 5: In fact, I love the fact you gave her rides everywhere.
Speaker 5: I think you guys did great.
Speaker 6: I think she's probably, you know, upset over stuff that's
Speaker 6: not in your control or my control.
Speaker 5: Okay, all right, thank you Stuart for coming on. I
Speaker 5: did want to say that though.
Speaker 6: I really think, you know, he's got a busy shop
Speaker 6: and he took offense that I said because we called over.
Speaker 6: But really I'm saying that to appease her. I want
Speaker 6: her car done. I don't want her to worry. That's
Speaker 6: where I'm going with that, and I'm sorry, Chris. What
Speaker 6: is your question about Progressive?
Speaker 7: Yeah?
Speaker 2: Hi, Mark, longtime listener. I have a potential bad face
Speaker 2: claim against Progressive. I had a trailer jack knife and overturn.
Speaker 2: I was able to get the trailer turned back over,
Speaker 2: but the storage container I was hauling needed to be
Speaker 2: towed and it's currently in a wrecking yard. Racking up
Speaker 2: storage fees Forguessa will not cover it. The toime is
Speaker 2: about seven thousand so far and they waited like thirty
Speaker 2: five days. That taught me it's not covered. So I'm
Speaker 2: not asking for the container to be fixed, but just
Speaker 2: handle the towing and storage. Pumphas is my insurance broker,
Speaker 2: but I have not engaged them yet.
Speaker 5: Well, let's do this.
Speaker 6: Hold on, I got to take just break Chris. Hey,
Speaker 6: let's get Brian Burns with compass on. Get Chris's last
Speaker 6: name off air so he can pop it in and
Speaker 6: try to figure it out. And if he can't get it,
Speaker 6: because he still might be in Nashville, he might be
Speaker 6: able to come on but not get to his computer.
Speaker 5: You get the idea.
Speaker 6: Hold on, Chris, plus, I want to talk about everything
Speaker 6: you're doing. And then Alice hold tight calling for brother
Speaker 6: issue with scammers?
Speaker 5: All right, everybody hold tight? Three zero three seven one
Speaker 5: three A two five five one line opened.
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Speaker 5: All right, three oh three seven one three A two
Speaker 5: five five.
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Speaker 5: Now, man, we've got a ton going on. Were we
Speaker 5: able to get Brian Burns with Compass.
Speaker 3: I'm working on it all right, thank you.
Speaker 5: Let me go back.
Speaker 6: I'd be traveling, yeah, I understand. So Chris, let me
Speaker 6: ask something. How big is this container? You're driving down
Speaker 6: the roads? You jackknifed your trailer and there was a
Speaker 6: container on it? Kind of paint this picture. How big
Speaker 6: of a trailer and how big of a container?
Speaker 10: Yeah?
Speaker 2: The container is an eight by thirteen. The trailer was
Speaker 2: I'd say probably maybe a ten by eight flatbed.
Speaker 5: And what what was in the trailer?
Speaker 18: It was?
Speaker 2: It was a flatbed trailer and I had the container
Speaker 2: on top of the container.
Speaker 5: Wait, I'm sorry, what was in the container? What was
Speaker 5: in the container?
Speaker 7: It was empty?
Speaker 5: It was empty. I'm trying to just kind of get
Speaker 5: an idea. How big that is? I see, I mean
Speaker 5: that's fairly big. I mean it's not huge. So why
Speaker 5: did they deny the claim?
Speaker 6: So you jackknifed it, did you have comprehensive on the
Speaker 6: truck itself that was pulling it?
Speaker 10: Yeah?
Speaker 2: Yeah, full coverage.
Speaker 5: So you had full coverage on.
Speaker 6: That, which generally would go over to the trailer, I
Speaker 6: mean the trailer. The only time you really get a
Speaker 6: trailer insured is for like theft or something. You're not
Speaker 6: gonna have any other issues like even liability. You wouldn't
Speaker 6: put on the trailer. So so why did they deny it?
Speaker 6: What did they say?
Speaker 2: They're saying that the contents are not covered.
Speaker 5: Well, you just said it was empty.
Speaker 6: Oh you mean contents of the trailer, right, yeah, But
Speaker 6: so they're saying the container's not covered. So but all
Speaker 6: you want them to do. You're more upset because you're
Speaker 6: getting charge so much for orge at this point.
Speaker 7: Exactly?
Speaker 6: And how much is the storage? They waited how long
Speaker 6: to deny you you said thirty plus days?
Speaker 7: Yeah, exactly.
Speaker 2: I'm not sure what the towing was versus the story fees,
Speaker 2: but everything is over seven thousand dollars now at this point.
Speaker 5: And are they willing to pay anything?
Speaker 2: No, they just they just said it's not covered. Not
Speaker 2: a cover benefit.
Speaker 6: Oh my god, did you Well, well, it's going to
Speaker 6: be on the truck. Yeah, it's not a commercial. It's
Speaker 6: a personal policy, right.
Speaker 10: Right.
Speaker 6: I guess here's what I don't understand. I have a
Speaker 6: trailer and I pull stuff on the trailer, and I
Speaker 6: understand the contents part of it.
Speaker 5: That's different. But what I'm not getting is why wouldn't
Speaker 5: they cover the accident itself?
Speaker 6: If he has a coverage for the accident on the
Speaker 6: truck they won't even so they won't even pay for
Speaker 6: the towing just to get you off the road.
Speaker 2: Well, it's an I arrange the towing of the of
Speaker 2: the container because it was going to be a hazard.
Speaker 5: Well, they're probably not gonna pay.
Speaker 6: I don't think they're going to pay for that aspect
Speaker 6: of it, because they're saying they don't cover the contents.
Speaker 2: Right, yeah, exactly, But what's the container being on the flatbed?
Speaker 2: There were there were no contents inside the container.
Speaker 5: I get it, I get it.
Speaker 6: Hold on, we just got to get Brian. I mean,
Speaker 6: that's it, man, let me put you on hold. Kelly's
Speaker 6: trying to get him on. I simply don't have an
Speaker 6: answer why they deny it. I mean, Jeff, you were
Speaker 6: going to say something. I mean, you tow your four
Speaker 6: wheelers and side by sides and whatever. I mean, you
Speaker 6: know they should have their own policy. Yes, so, but
Speaker 6: I can't imagine why Progressive is not giving them a nickel.
Speaker 6: I understand why they're not covering possibly the container. It's
Speaker 6: a crazy argument. But with your dad, Hey, real quick, Chris,
Speaker 6: was there damage to the trailer.
Speaker 2: Yeah, there was there was damage to the trailer. But
Speaker 2: I had a waiver from the equipment retailer. So that's
Speaker 2: all covered.
Speaker 5: So just like a trailer.
Speaker 12: It was.
Speaker 2: It was like a trailer rental. The flatbed was and
Speaker 2: then I was I rented that for haul in that
Speaker 2: container and.
Speaker 6: It was your container, not the same rental place, right,
Speaker 6: and then you had the riders. So they basically didn't
Speaker 6: charge you anything to get their trailer and fix it
Speaker 6: because you paid for that coverage. Man, I am so like,
Speaker 6: I so so so want to know what's going on.
Speaker 6: We got to get Brian. I just don't understand the coverage.
Speaker 6: I know what he's talking about. I love the argument,
Speaker 6: though it's not even really an argument. What do you
Speaker 6: guys think that would be? Strangely enough, even though the
Speaker 6: can was empty, they're probably saying that's personal property and
Speaker 6: we don't cover it. I mean, really, that's what they're saying,
Speaker 6: which makes sense. But why wouldn't they pay? What's I
Speaker 6: got to ask one more question? Was the storage Chris
Speaker 6: just for the container?
Speaker 4: Yeah?
Speaker 2: Yeah, because I was able to overturn the trailer and
Speaker 2: return it to the rental.
Speaker 6: I see, I think I'm understanding the denial. Now they're
Speaker 6: saying the contents of the trailer even though it's a container,
Speaker 6: are not covered. So therefore they're not going to pay
Speaker 6: for storage on something they don't cover. I mean, looking
Speaker 6: at it, that's in very simple terms. Whether or not
Speaker 6: they can deny that in this circumstance is what I
Speaker 6: need Brian for. So I am going to put you
Speaker 6: on hold again. Hey, Kelly, I saw that Patrick has
Speaker 6: an issue with the cops online.
Speaker 5: Three is that Patrick failure to launch?
Speaker 10: Do you know?
Speaker 18: Oh?
Speaker 10: I do not.
Speaker 5: Do you remember him? I don't even know now.
Speaker 6: He definitely wasn't before you, but after for Momoss, we
Speaker 6: don't know where you're at.
Speaker 20: Oh gosh, well yeah at six now, So what happened
Speaker 20: to him?
Speaker 5: He dropped off.
Speaker 16: So he had to drop off because he was literally
Speaker 16: he called and it was so late. He basically was
Speaker 16: standing in the courtroom or right about to go into
Speaker 16: court because he's got an issue about something about him
Speaker 16: getting arrested for some marijuana that was found in his car.
Speaker 5: That's almost impossible these days. I mean, my god, I
Speaker 5: unless he was smoking it got me, unless he's underage.
Speaker 16: So he did say he would call back if he
Speaker 16: had to get called in.
Speaker 20: So I have a feeling that he probably got called in.
Speaker 6: I would love to talk to him. I just want
Speaker 6: to know if it's failure to launch or not. Hey, Alice,
Speaker 6: what's going on with you? And let's try to get
Speaker 6: Brian Kelly. Hey Alice, how are.
Speaker 4: You, ma'am?
Speaker 5: I'm doing great.
Speaker 9: Tom, how are you?
Speaker 5: I'm doing great.
Speaker 18: Well, I'm shouldn't say I'm doing right. I'm doing great.
Speaker 18: But my brother, this is the worst scam issue. I've
Speaker 18: ever smoothest scam thing I've ever seen.
Speaker 5: Tom Martino, well, I the second time I got to
Speaker 5: correct you. I'm actually Mark. I'm his co host. He's
Speaker 5: out today.
Speaker 10: Ok Okay, Mark, I'm the I'm the.
Speaker 6: More handsome, aggressive, more caring, loving, almost perfect human beings,
Speaker 6: almost perfect. Yeah, what's going on?
Speaker 7: Alis?
Speaker 5: How can we help you?
Speaker 18: Well, I don't know if you want me. My brother
Speaker 18: to come on to this line. My brother has a
Speaker 18: direct deposit UH through It's called it's called directed direct Express,
Speaker 18: which his social Security card, his social Security money goes
Speaker 18: into this direct Express than that going into his bank account. Okay, yeah,
Speaker 18: his credit card, his card was he had the card
Speaker 18: in his head at the time this happened, but when
Speaker 18: he went to apply, when he went to go get
Speaker 18: funds out of his account. It wouldn't let him draw
Speaker 18: any funds down, it said. The count closed. So as
Speaker 18: he pursued and got more and more information on this account,
Speaker 18: come to find out that whoever stammed or whatever skeevn
Speaker 18: they did, they changed his address at the direct deposit
Speaker 18: so well North Carolina.
Speaker 5: In why North Carolina, of all places.
Speaker 18: We have no idea who this person is.
Speaker 6: They changed the address to something in North Carolina. All right,
Speaker 6: hold on, hold on, Alice, I got to give you
Speaker 6: more time this I got to take a break. Three
Speaker 6: o three seven one, three eight two five five are
Speaker 6: help at troubleshooter dot com.
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Speaker 7: Help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate Man dot com to list your
Speaker 13: home with Remax Alliance three all three nine two zero
Speaker 13: sixteen twenty two.
Speaker 5: All right, this one's this one's a little crazy. Poor
Speaker 5: Alice her brother, and let me go right back to her.
Speaker 5: But I do got to tell you first thing. This
Speaker 5: company I'm going to tell you about is absolutely wonderful.
Speaker 5: They've been with us for a very long time. One
Speaker 5: clear Choice Doores dot Com. In fact, Chapi's the owner.
Speaker 5: He kind of runs it's a he's a marine, and
Speaker 5: he runs it like a marine. He's got a great
Speaker 5: staff and they're very respectful, good pricing. But they have
Speaker 5: locations up and down the front range. If you need
Speaker 5: a new Griadge store. I used them a few years
Speaker 5: ago for new Garadge stoor openers. Back then they were
Speaker 5: like two hundred ninety nine installed. I'm sure they have
Speaker 5: great deals now. But if you need anything to do
Speaker 5: with the garage door, including the openers, the doors themselves,
Speaker 5: or just a tune up or a broken one, these
Speaker 5: are your guys, One clear Choice Doors dot Com. Now
Speaker 5: let's get back to this one. It's just kind of interesting. So, Alice,
Speaker 5: what's your brother's name. What is your brother's name?
Speaker 21: His name is Mike.
Speaker 6: So Mike gets a check from Social Security and he's
Speaker 6: been getting it and all of a sudden the check.
Speaker 6: Did the check itself get rerouted or is it like
Speaker 6: an ACH.
Speaker 18: It goes through direct Express? I guess which is ACH type?
Speaker 17: Yeah?
Speaker 5: So it goes onto a card, right, like a debit card?
Speaker 15: Or no?
Speaker 11: Yes?
Speaker 18: Yes, yes, it goes on to a debit card.
Speaker 6: Yes so, and it's not going Here's where I'm getting
Speaker 6: a little confused. Is it going to Is he going
Speaker 6: to his debit card now or somebody else is in
Speaker 6: North Carolina?
Speaker 18: They caught the first time? He report it. If they
Speaker 18: caught it and they stopped it, got it okay? And
Speaker 18: so when he when they issued him a new card,
Speaker 18: he went to use it and it said account closed.
Speaker 5: Okay.
Speaker 18: Going he's continuing to try and get in touch with
Speaker 18: someone to you know, to get it fished. This is
Speaker 18: this is his income?
Speaker 7: How did it?
Speaker 5: Let me let me ask you, how did how did
Speaker 5: they say the first time? What happened?
Speaker 6: And did he ended up when it said account close?
Speaker 6: Did he have money that was taken off the card?
Speaker 10: No?
Speaker 18: He just it was just like a he caught it
Speaker 18: in Ton, got it.
Speaker 6: And then they sent him a new one, and then
Speaker 6: they sent him and then when he went to log in.
Speaker 6: It sounds like and I just don't know about this.
Speaker 6: Anybody that has these cards. Maybe someone here knows. Do
Speaker 6: you actually log in?
Speaker 7: Doctor?
Speaker 5: You know, you don't get your benefits. You just get
Speaker 5: a check or an.
Speaker 4: It's right to my savings account.
Speaker 7: It's it's a digital wall, that is what they're called.
Speaker 5: Yeah, but I mean exactly, but so you would log on,
Speaker 5: someone basically stole his identity.
Speaker 6: As far as it has to do with Social security.
Speaker 6: What's interesting is when they sent the new card, they
Speaker 6: didn't change anything like is a user and password or
Speaker 6: anything like that. Has he gone down to the Social
Speaker 6: Security office, Alice, Well, we called no.
Speaker 18: There's this thing that's happening so fast. We're trying to
Speaker 18: just find avenues to get No, we have not been
Speaker 18: down to the Security office yet.
Speaker 5: That's what Alice.
Speaker 4: That's what you mean, Alice. I went out, Yes, phone calls, computers, loggings.
Speaker 17: I'm not going to work. If you go down, make
Speaker 17: an appointment person, the person in the Social Security office.
Speaker 17: I guarantee this can be fixed in no time.
Speaker 5: Do they have to walk in stock.
Speaker 17: I don't know if that have walkins, but you can
Speaker 17: find out call them up. See if you need to
Speaker 17: make an appointment and you can walk in, but it
Speaker 17: will be taken care of one hundred times faster than
Speaker 17: trying to get to the appropriate person on the phone
Speaker 17: and explaining to I'm.
Speaker 5: Well, said doc. I would agree with doc there.
Speaker 4: But that doesn't work. I will intervene and get it
Speaker 4: taken care of.
Speaker 6: Yeah, that's exactly where I was going. So, okay, why
Speaker 6: don't you get down there? Is he like hard up
Speaker 6: for food now or something?
Speaker 18: No, Unfortunately, there's the situation. He did have him a
Speaker 18: little stash at home. However, as of today, when he
Speaker 18: tried to use his car because they called him and
Speaker 18: told him it had been activated. When he went to
Speaker 18: get groceries, he somehow he found out his balance that
Speaker 18: dropped from four thousand to seven hundred.
Speaker 6: Oh my god, four thousand? Do they could they wait
Speaker 6: a minute? So he logged on and thirty three hundred
Speaker 6: dollars was missing.
Speaker 18: I don't know how. I don't know how he found
Speaker 18: out his balance. I'm sorry. If you want me to,
Speaker 18: I can get him online.
Speaker 5: Let's do that. I'd like to get him online. Where
Speaker 5: does he live, by the.
Speaker 18: Way, Alice, we live right here in Denver, Colorado.
Speaker 5: Do you guys live together? You both live in the
Speaker 5: same house.
Speaker 18: He has his own he no, he has his own
Speaker 18: separate place.
Speaker 6: So he had so each month he gets roughly four
Speaker 6: thousand put in or put on. And then he went
Speaker 6: to use it and there was only seven hundred. And
Speaker 6: he hasn't used it since the deposit.
Speaker 18: He had not used anything else since.
Speaker 5: And then when that happened, did he actually call up
Speaker 5: Social Security again?
Speaker 18: Well, he didn't know that until this morning.
Speaker 5: Until this Oh, this is a nightmare.
Speaker 18: For this is worse than a nightmare because, uh, you
Speaker 18: said your name was Mark, right, Yeah, okay, Mark, here
Speaker 18: is the whole.
Speaker 5: I'm gonna give you another go ahead, please please.
Speaker 18: A gentleman, a gentleman by the name of Mike Cooper,
Speaker 18: was in touch with my brother.
Speaker 5: This is horrible. Mike Cooper.
Speaker 6: I can already tell you Mike Cooper's from India. Keep going, Oh,
Speaker 6: what what happened with Mike Cooper?
Speaker 5: Please?
Speaker 18: Oh Mike? And he he said, Mike, I'm gonna get
Speaker 18: you through the He says, Now, what I need you
Speaker 18: to do is send me your driver's license back front
Speaker 18: and back, a good clear picture of it.
Speaker 10: We did that.
Speaker 18: Next thing, he says, well, direct deposit. That's not direct deposit,
Speaker 18: it's called hold on for a second.
Speaker 10: Here, I got my paid.
Speaker 18: Direct Express had rejected that. Okay, yeah, And so then
Speaker 18: he comes back on. He said, okay, I want you
Speaker 18: to take this number down. This is my direct number.
Speaker 18: I want you to send me a copy of your.
Speaker 5: Birth or Alice listen, and for Alice, listen, this is
Speaker 5: very serious. Beyond this, listen, let me give you good news,
Speaker 5: bad news. Good news is this. I think eventually social Security.
Speaker 5: I think he'll eventually get the money back. My god,
Speaker 5: if we're paying people that are three hundred and sixty
Speaker 5: years old, I'm sure he's going to get his money back.
Speaker 5: And here's the other thing. The most important part right
Speaker 5: now is he needs to lock down his credit. They've
Speaker 5: got everything. They can open a million credit cards, they
Speaker 5: can buy a car that, they can do so many
Speaker 5: things on his credit right now. For the life of me,
Speaker 5: I can't believe he sent all that stuff. But it
Speaker 5: doesn't matter. It really doesn't matter. What I would really
Speaker 5: like done, doc, Doc. Do you know how to freeze
Speaker 5: credit or not?
Speaker 15: Yeah?
Speaker 5: Absolutely, So here's what I would really like to do, doc.
Speaker 5: If you can get with this guy. Does he have
Speaker 5: a computer at his house?
Speaker 18: He is computer computer?
Speaker 5: Where do we do this guy?
Speaker 17: I will I'll get wait, I'll get your phone number
Speaker 17: from Kelly and I will call you about two fifteen
Speaker 17: or two twenty because I have the numbers at home.
Speaker 7: Got it?
Speaker 17: And if so, I'll call you in a little while
Speaker 17: after between two thirty and Pallas. Here's what we got
Speaker 17: and I'll tell you how to go about this, because
Speaker 17: he has to do the whole identity.
Speaker 5: And I'm worried about one thing, but at least it's
Speaker 5: social secure as well. I'm worried that he took over
Speaker 5: the Social Security account as well, meaning he's never logged
Speaker 5: in because he's not on the computer, and he went
Speaker 5: in and basically claimed the account. Because he's got every
Speaker 5: bit of information, he could have even done an id ME.
Speaker 17: At this point, he probably needs to go through the
Speaker 17: whole the steps for identity.
Speaker 6: Doc is gonna help your brother big time, So you
Speaker 6: need to get in touch with him. We're gonna put
Speaker 6: you on hold now, Okay, alt's just calm down. We're
Speaker 6: gonna help you. We got to get those accounts locked.
Speaker 6: The Social Security the thirty seven hundred's a big deal.
Speaker 6: But I think eventually it'll get back. I'm glad he's
Speaker 6: not a hard up for food or anything like that.
Speaker 6: And if that happens, you guys can call back or
Speaker 6: at least tell Doc because he'll be dealing with you.
Speaker 6: But here's the bottom line, this really sucks. You got
Speaker 6: to have a conversation with him at some point. You
Speaker 6: don't give any information to anybody, period, end of story.
Speaker 5: You just don't.
Speaker 6: But that's it, and that goes for anybody out there listening.
Speaker 6: So hold on, Kelly, we need all of her information.
Speaker 6: Doc's gonna call her after the show. Doc, I really
Speaker 6: hope you can get those accounts locked. I'm terrified he's
Speaker 6: opening accounts everywhere. If you could log into his credit
Speaker 6: if you can log into even like TransUnion, that's usually
Speaker 6: where the credit cards are, and see if any new accounts,
Speaker 6: like he just applied for a Starbucks card or something.
Speaker 4: Well, I will tell him how to prevent that from happening. Okay,
Speaker 4: I like that, can't you say something?
Speaker 10: Yeah?
Speaker 17: Of course, everybody listening out there, any government agency, social
Speaker 17: Security IRS, anybody that's affiliated with the government will not
Speaker 17: call you on the phone if they want to get
Speaker 17: in touch with you. They will send you a letter
Speaker 17: in the mail on their letterhead. So anytime you get
Speaker 17: a call from someone purporting to be with a government agency,
Speaker 17: it's a scam.
Speaker 5: Hang up on them or next or an email, Oh
Speaker 5: my god, or it pops up on an email. My
Speaker 5: dad got hit with email.
Speaker 6: It's a little different, but basically someone got into his
Speaker 6: boss's email. So the email actually came from his boss
Speaker 6: and it said, hey, go buy this Amazon gift card
Speaker 6: for one of our clients. So it made so much
Speaker 6: sense he ended up doing and he lost hundred bucks
Speaker 6: or whatever. It was, all right, three O three seven
Speaker 6: one three eight two five five help with troubleshooter dot com.
Speaker 5: We'll be right back.