WEBVTT 1 00:00:00.640 --> 00:00:06.160 Yea ripped up. 2 00:00:07.639 --> 00:00:14.000 News you don't help, come running. 3 00:00:13.839 --> 00:00:15.320 Just as fast as you can. 4 00:00:16.160 --> 00:00:18.679 Show Shooter's gonna help coming. 5 00:00:19.079 --> 00:00:19.839 Man. 6 00:00:20.039 --> 00:00:24.440 This is the Troubleshooter Show now, Tom Martin. 7 00:00:24.239 --> 00:00:27.000 Welcome, Welcome to the only show off. It's Candra here 8 00:00:27.000 --> 00:00:28.440 to solve problems, answer. 9 00:00:28.239 --> 00:00:31.359 Your questions, take complaints. 10 00:00:30.320 --> 00:00:32.240 Hard balls to make your life a little bit better. 11 00:00:32.240 --> 00:00:35.600 It's Car Day on the Troubleshooter Show. Any car questions 12 00:00:35.600 --> 00:00:38.520 you have, and of course we take all your questions. 13 00:00:38.560 --> 00:00:41.359 You've been ripped off by a contractor, you got anything 14 00:00:41.439 --> 00:00:42.799 going on in your life you want. 15 00:00:42.679 --> 00:00:45.000 To talk about. That's what we're here for. We love 16 00:00:45.359 --> 00:00:46.119 helping people. 17 00:00:46.479 --> 00:00:50.479 Three oh three seven one three eight two five five 18 00:00:50.600 --> 00:00:53.200 three oh three Martino, you can get through right now. 19 00:00:53.479 --> 00:00:57.159 A couple of lines open. Jeff Vick Kimber transmission. What's 20 00:00:57.200 --> 00:00:57.960 going on with you? 21 00:00:58.039 --> 00:00:58.240 Man? 22 00:00:59.159 --> 00:01:00.560 Well, things are starting to pick back up. 23 00:01:00.560 --> 00:01:02.320 We had a little bit of a lull after Christmas, 24 00:01:02.399 --> 00:01:04.680 and I think everybody's recovering from their debt. 25 00:01:04.719 --> 00:01:06.920 And you know, is it typical? It's typical. 26 00:01:06.959 --> 00:01:09.480 It's also pretty typical when you have a change inside 27 00:01:09.519 --> 00:01:12.079 the administration. We see people they're waiting and see what's 28 00:01:12.079 --> 00:01:14.560 going to happen before they make large investments. No kid, 29 00:01:14.680 --> 00:01:17.120 So you know, doing something like a transmission is not 30 00:01:17.159 --> 00:01:19.719 a small task. It's just not easy on the pocket book. 31 00:01:19.799 --> 00:01:21.359 So they'll hold those things off. 32 00:01:21.560 --> 00:01:23.480 So it's starting to pick up. It's starting to pick 33 00:01:23.519 --> 00:01:26.280 back up here. Vin Kevin Cokin shared an auto tech. 34 00:01:26.439 --> 00:01:28.599 Yeah, same thing. We've been busy, and I think a 35 00:01:28.599 --> 00:01:30.159 lot of it has to do people. I think we're 36 00:01:30.239 --> 00:01:32.200 hoping the car price and the cars had come down. 37 00:01:32.560 --> 00:01:35.760 I think it's kind of weird with the tariff situation. 38 00:01:35.400 --> 00:01:38.200 But even that, the used car prices are insane, so 39 00:01:38.319 --> 00:01:41.879 people are definitely spending more money on the cars, keeping 40 00:01:41.920 --> 00:01:44.519 them going and hoping for maybe next year or get 41 00:01:44.519 --> 00:01:44.879 another car. 42 00:01:45.120 --> 00:01:46.400 It really wasn't long ago. 43 00:01:46.439 --> 00:01:50.959 I remember when my daughter turned I remember seventeen, sixteen, seventeen, 44 00:01:51.519 --> 00:01:54.599 her first car. Well, actually, I'll take my son. So 45 00:01:54.719 --> 00:01:57.560 when he turned sixteen, we had to deal with him 46 00:01:57.560 --> 00:02:01.120 if he got his third degree black belt andkwondo, he'd 47 00:02:01.120 --> 00:02:03.480 get a car, and I bought him a brand new 48 00:02:03.519 --> 00:02:04.359 Hondai accent. 49 00:02:04.400 --> 00:02:05.280 How much do you think. 50 00:02:05.120 --> 00:02:08.639 It was brand new fourteen? It's about twelve nine, yeah, yeah, 51 00:02:08.680 --> 00:02:10.759 twelve nine. If they're gone, there's no cars that are 52 00:02:10.759 --> 00:02:11.759 twelve nine anymore? 53 00:02:11.840 --> 00:02:14.680 I did the same thing for you know, my girlfriend's daughter. 54 00:02:15.120 --> 00:02:16.520 Is that of a used car? You got to keep 55 00:02:16.520 --> 00:02:18.439 putting money in? Yeah, I think it was fourteen to 56 00:02:18.439 --> 00:02:21.719 five for an Alantra. Yeah, the Alantras fourteen. I mean 57 00:02:21.759 --> 00:02:23.759 now they're over at easily twenty four. 58 00:02:24.039 --> 00:02:27.719 Yeah, it's so crazy and we're only talking almost double 59 00:02:27.759 --> 00:02:29.879 price and we're only talking what like four or five 60 00:02:29.960 --> 00:02:33.039 years little longer, but yeah, I mean it's nuts, man. 61 00:02:33.599 --> 00:02:36.280 And then the used cars. How many times are we 62 00:02:36.319 --> 00:02:37.919 hearing now these part issues? 63 00:02:38.560 --> 00:02:40.560 You guys? Is that getting any better? 64 00:02:40.560 --> 00:02:42.680 In other words, you've got a transmission come in and 65 00:02:42.719 --> 00:02:45.400 you need to get like what what give me a piece? 66 00:02:45.439 --> 00:02:45.960 It's hard to. 67 00:02:45.879 --> 00:02:48.199 Get for It just depends on on the part in 68 00:02:48.240 --> 00:02:51.039 the day. You know, Christ has been really bad lately 69 00:02:51.039 --> 00:02:52.560 where we're not going to shift a lot of stuff 70 00:02:52.560 --> 00:02:56.039 in Toyota has been horrendous for probably about two years. 71 00:02:56.080 --> 00:02:58.439 You know, just something like a common unit. I know 72 00:02:58.520 --> 00:03:00.680 that's not gonna make sense to you seven six, but 73 00:03:01.360 --> 00:03:04.199 you'll get an overhaul kit with pistons. It can take 74 00:03:04.240 --> 00:03:05.120 us a month to final one. 75 00:03:05.199 --> 00:03:07.479 Do you remember the airbag deal back in the day 76 00:03:07.560 --> 00:03:11.080 that Takata Takata. I mean, I don't think they still 77 00:03:11.120 --> 00:03:11.919 have enough of them. 78 00:03:12.159 --> 00:03:13.319 No, they're still replacing them. 79 00:03:13.400 --> 00:03:14.280 They're still replacing. 80 00:03:15.479 --> 00:03:19.280 The supply chain got so screwed up over COVID, it's 81 00:03:19.319 --> 00:03:20.400 really remarkable. 82 00:03:20.560 --> 00:03:22.599 Well, I think a lot of the manufacturers too, are 83 00:03:22.639 --> 00:03:26.479 getting are trying to get away with not stockings, still 84 00:03:26.639 --> 00:03:30.599 lower inventory, lower inventory costs because they know people will 85 00:03:30.800 --> 00:03:33.479 tolerate it because they did so. They're not doing it 86 00:03:33.520 --> 00:03:34.080 on purpose. 87 00:03:34.360 --> 00:03:35.520 Let me ask you guys something. 88 00:03:36.400 --> 00:03:38.800 The car prices that we're talking about, it made me 89 00:03:38.840 --> 00:03:43.280 start thinking of these tariffs, do you think we should 90 00:03:43.280 --> 00:03:46.039 bring the manufacturing And I'm not looking for a political 91 00:03:46.080 --> 00:03:48.919 stance here. I'm looking for car prices. They're out of 92 00:03:48.960 --> 00:03:52.560 control and it's hard to get parts. When Jeff just said, 93 00:03:52.599 --> 00:03:54.400 you know, we got to get them shipped over and stuff, 94 00:03:54.439 --> 00:03:58.479 I'm going, why not like build the parts and stuff here. 95 00:03:58.520 --> 00:04:02.000 I understand our labor costs more here, We're not going 96 00:04:02.039 --> 00:04:03.719 to build it. We don't have workers that are going 97 00:04:03.800 --> 00:04:06.520 to work for whatever they make in Mexico. It's simply 98 00:04:06.560 --> 00:04:08.560 not going to happen, or in China for that matter. 99 00:04:08.759 --> 00:04:11.479 I mean there's slave labor there. We can't compete with 100 00:04:11.560 --> 00:04:15.000 slave labor. But if you think of the shipping to 101 00:04:15.000 --> 00:04:16.639 get it here, and if you think of everything, and 102 00:04:16.680 --> 00:04:19.160 I know these business guys know the answer to this, 103 00:04:19.319 --> 00:04:22.920 but I get nervous on supply chain. Think about the 104 00:04:22.959 --> 00:04:25.879 precious minerals and stuff we rely on from China. 105 00:04:26.199 --> 00:04:29.839 Think of medication we rely on. Wasn't like insulin or something. 106 00:04:29.959 --> 00:04:32.480 There was a lot of things that during COVID. I 107 00:04:32.480 --> 00:04:34.839 mean it got really weird with stuff. 108 00:04:35.079 --> 00:04:37.160 I mean, what do you think about do you think 109 00:04:37.279 --> 00:04:41.839 ultimately it would cost less to build a car here, 110 00:04:42.120 --> 00:04:44.839 not just not put it together or assemble it, but 111 00:04:44.959 --> 00:04:47.040 to actually build the parts and stuff, or do you 112 00:04:47.040 --> 00:04:48.560 think it would be the case. 113 00:04:49.360 --> 00:04:50.639 If that was the case, they would have done a 114 00:04:50.680 --> 00:04:53.199 long time ago. There's not a figurehead over a Forward 115 00:04:53.319 --> 00:04:55.959 or GM that did that sat around us like, you know, 116 00:04:56.319 --> 00:04:58.319 let's give the Canadian some business and move some of 117 00:04:58.360 --> 00:04:59.120 our manufacturers. 118 00:04:59.120 --> 00:05:01.120 And they did it for for cost reasons. 119 00:05:01.680 --> 00:05:04.000 It's and I never knew they had a lot cheaper 120 00:05:04.079 --> 00:05:07.199 labor over in Canada. Three oh three seven one three 121 00:05:07.319 --> 00:05:09.800 h two five five? Hey Christy, what is going. 122 00:05:09.600 --> 00:05:10.040 On with you? 123 00:05:12.199 --> 00:05:15.800 I just wanted to update you on my farity hybrid. 124 00:05:15.879 --> 00:05:18.879 I took it to the shop last week. Do you 125 00:05:18.879 --> 00:05:20.319 want me to remind you what? 126 00:05:20.519 --> 00:05:20.720 Yeah? 127 00:05:20.720 --> 00:05:21.279 What was it? 128 00:05:22.319 --> 00:05:22.480 Oh? 129 00:05:22.519 --> 00:05:22.720 Wait? 130 00:05:22.839 --> 00:05:27.000 Was it brand new? It was a brand new hybrid. Yes. 131 00:05:27.160 --> 00:05:29.319 And when you this was an interesting one. 132 00:05:29.360 --> 00:05:31.600 When you I don't know if it was in reverse 133 00:05:32.199 --> 00:05:33.800 or when you would just start. 134 00:05:33.560 --> 00:05:36.800 Rolling, it would make a noise. Yeah, go ahead, what 135 00:05:37.000 --> 00:05:37.240 was it? 136 00:05:38.439 --> 00:05:42.360 Okay, so there's three noises, but the lining noise starts 137 00:05:42.519 --> 00:05:44.920 at almost zero, but it goes all the way up 138 00:05:44.959 --> 00:05:47.680 to seventy five miles an hour. Just it's a it's 139 00:05:47.720 --> 00:05:51.120 a it's a It sounds like an electric motor noise, 140 00:05:51.360 --> 00:05:54.160 and the pitch just gets higher and higher and higher 141 00:05:54.879 --> 00:05:57.519 until like seventy five miles an hour and it either 142 00:05:57.680 --> 00:06:00.639 stops or it gets drowned out by the road noise. Yeah, 143 00:06:00.680 --> 00:06:03.079 but anyway, it's it's just constant. 144 00:06:03.279 --> 00:06:05.279 And then you brought it over to the dealer. And 145 00:06:05.319 --> 00:06:08.079 what did the dealer say, because it's all under warranty. 146 00:06:08.959 --> 00:06:13.279 Right, Well, basically the guy could like barely hear it. 147 00:06:13.360 --> 00:06:17.439 And he was like, and I'm talking to their master technician, 148 00:06:17.560 --> 00:06:20.360 and I don't doubt what he's saying, but he was like, 149 00:06:20.439 --> 00:06:23.639 do you mean that really really faint noise? And I said, well, 150 00:06:23.720 --> 00:06:27.720 I don't think it's really faint. Yeah, that's that whining. 151 00:06:27.920 --> 00:06:31.120 My electric car makes noises. I mean it really does so. 152 00:06:31.160 --> 00:06:32.560 But what did they end up saying? 153 00:06:33.480 --> 00:06:39.480 Ultimately, basically that that the noises were normal and then 154 00:06:39.519 --> 00:06:40.519 there's this other. 155 00:06:40.399 --> 00:06:42.839 Ticking noise that video? 156 00:06:43.000 --> 00:06:45.199 Right, I did? 157 00:06:45.279 --> 00:06:47.319 I sent you a small sniff because I could only 158 00:06:47.360 --> 00:06:51.319 email so much. But there's were you able to hear 159 00:06:51.399 --> 00:06:52.680 the ticking noise in the video? 160 00:06:54.160 --> 00:06:57.160 I think, Jeff, let you got three? 161 00:06:57.480 --> 00:06:59.800 There was just so much other noises. It's really hard 162 00:06:59.839 --> 00:07:02.600 top on noises on something like a video, particularly a 163 00:07:02.600 --> 00:07:06.319 Solen video, at all. I couldn't distinguish one noise from 164 00:07:06.360 --> 00:07:06.680 of the other. 165 00:07:06.800 --> 00:07:09.120 No I could hear that little feate whining noise, but 166 00:07:09.160 --> 00:07:11.000 it was so slight it was very, very hard to 167 00:07:11.040 --> 00:07:11.680 hear on the phone. 168 00:07:11.839 --> 00:07:13.240 Yeah, do you lose this a lot when you're not 169 00:07:13.279 --> 00:07:15.079 standing over the car, in the car where you can 170 00:07:15.360 --> 00:07:17.160 identify if it's in front of you, were behind you 171 00:07:17.480 --> 00:07:18.040 and besides you? 172 00:07:18.079 --> 00:07:22.079 Exactly They say it's normal, though. 173 00:07:22.879 --> 00:07:24.600 Well, has she driven another one to see if it's 174 00:07:24.600 --> 00:07:25.279 also prevalent? 175 00:07:25.480 --> 00:07:27.920 I don't know. Yeah, that's a good idea. Have you 176 00:07:27.959 --> 00:07:30.199 test drove another one. 177 00:07:30.519 --> 00:07:34.000 Yes, I drove an identical copy two weeks ago at 178 00:07:34.000 --> 00:07:37.600 the same dealer. Actually, the salesperson suggested I do that, 179 00:07:37.639 --> 00:07:42.240 which was a great idea. And I did not hear 180 00:07:42.319 --> 00:07:45.160 any of the noises in that car, and I wouldn't 181 00:07:45.199 --> 00:07:47.800 even have trusted my own hearing, except my daughter was 182 00:07:47.839 --> 00:07:51.560 with me, and she is you know, she agreed that 183 00:07:52.040 --> 00:07:54.680 this vehicle is not making any of those noises that 184 00:07:54.720 --> 00:07:55.600 your car is making. 185 00:07:55.759 --> 00:07:58.600 Yeah, it's kind of strange, But if they're saying it's normal, 186 00:07:58.720 --> 00:08:01.079 I mean, I don't know how you unless they go 187 00:08:01.120 --> 00:08:03.240 on a test drive with you in another one. If 188 00:08:03.240 --> 00:08:05.639 you tried that, you go up there and grab the 189 00:08:05.680 --> 00:08:08.800 service manager or the service writer and say, let's go 190 00:08:09.240 --> 00:08:11.279 hop in this other Prius here and see if it 191 00:08:11.279 --> 00:08:14.120 does the same thing. But outside of that, I'm not 192 00:08:14.160 --> 00:08:17.480 sure what you do, because really it's not a dealership issue, 193 00:08:17.480 --> 00:08:19.079 it's a manufacturer's issue. 194 00:08:19.120 --> 00:08:20.759 I may try another dealer, though. 195 00:08:20.839 --> 00:08:24.279 What dealer did you go to? I'm sorry, I was. 196 00:08:24.199 --> 00:08:26.199 Working with Corwin in Colorado Spring. 197 00:08:26.560 --> 00:08:29.079 Is there another Toyota dealer up there? I don't think so. 198 00:08:29.439 --> 00:08:33.919 Sure it's a Honda, but I'm sorry, Hondia. I was 199 00:08:34.080 --> 00:08:36.120 wondering if I should vote a shamp because I think 200 00:08:36.159 --> 00:08:37.519 that's who you guys recommend. 201 00:08:37.879 --> 00:08:38.120 Uh. 202 00:08:38.200 --> 00:08:41.080 Yeah, I don't really write second opinion though, because when 203 00:08:41.120 --> 00:08:43.080 a tech starts out with you mean that noise that 204 00:08:43.120 --> 00:08:45.759 I can almost not even hear. Yeah, he's not vested 205 00:08:45.759 --> 00:08:46.639 in finding the noise. 206 00:08:46.840 --> 00:08:49.200 I know what you can do. Wait a minute, I know, 207 00:08:49.360 --> 00:08:52.440 actually Jesse could take a listen. Yeah, I think Jesse 208 00:08:53.200 --> 00:08:56.200 an honest, accurate, can tell you if it's normal or not. 209 00:08:56.279 --> 00:08:57.840 And he's not going to charge anything. 210 00:08:59.559 --> 00:09:01.399 All right, I will call him. 211 00:09:01.320 --> 00:09:05.399 Yeah, Jesse honest, accurate. He's on a referral list, referral list, 212 00:09:05.440 --> 00:09:08.519 that common fact. He's in studio with this. I didn't 213 00:09:08.559 --> 00:09:10.440 know you were in the Springs or else. I probably 214 00:09:10.480 --> 00:09:13.600 would have said that at first. But he'll go over 215 00:09:13.639 --> 00:09:16.240 there and just tell him you were on with us 216 00:09:16.320 --> 00:09:18.720 on the radio and we said he would take a 217 00:09:18.759 --> 00:09:21.039 listen and see if it's normal or not. But if 218 00:09:21.080 --> 00:09:24.200 you're trying to get them to like switch out the 219 00:09:24.320 --> 00:09:26.360 car or something, it's going to be an uphill fight 220 00:09:26.679 --> 00:09:28.919 if they're saying it's normal, you know. 221 00:09:29.039 --> 00:09:30.720 And I just did a quick Google search and there's 222 00:09:30.720 --> 00:09:33.519 plenty of people talk about these things making noise Obviously 223 00:09:33.600 --> 00:09:37.200 we don't have a volume on these monitors here, but 224 00:09:37.279 --> 00:09:42.159 there's several videos that will actually go through of normal 225 00:09:42.200 --> 00:09:44.399 noises and noises to actually be concerned. 226 00:09:44.000 --> 00:09:46.759 With of yeah, it's so weird, it's brand new, and 227 00:09:46.799 --> 00:09:49.600 the other one didn't do it. My car makes my tesla. 228 00:09:49.720 --> 00:09:51.679 I got in it this morning, and I'm not kidding, 229 00:09:52.399 --> 00:09:55.120 and I was just sitting there and I was contemplating 230 00:09:55.159 --> 00:09:58.759 whether to do an update before I left for the studio. 231 00:10:00.000 --> 00:10:03.519 And when I finally put it in reverse or swiped 232 00:10:03.559 --> 00:10:07.000 it into reverse, it made a weird noise back and out. 233 00:10:07.000 --> 00:10:09.519 Occasionally it just makes a weird noise. I don't know 234 00:10:09.559 --> 00:10:11.399 why it does it. I don't even know what the 235 00:10:11.480 --> 00:10:14.960 noise is. It's not like what you're describing. Yours seems 236 00:10:15.000 --> 00:10:18.279 to be constant. Mine just seems to come and go occasionally. 237 00:10:18.840 --> 00:10:21.759 So but but Christy, I would go down to honest, accurate, 238 00:10:21.759 --> 00:10:23.720 and why don't you follow up with us and let 239 00:10:23.799 --> 00:10:26.559 us know what Jesse in the gang say, because if 240 00:10:26.559 --> 00:10:29.480 they say it's abnormal, then I've got some ideas. 241 00:10:29.559 --> 00:10:32.679 Okay, yeah, that sounds good. 242 00:10:32.759 --> 00:10:34.960 I thank you, You're welcome, Thank you for the call. 243 00:10:35.039 --> 00:10:37.240 Christy three oh three seven one three eight two five 244 00:10:37.399 --> 00:10:39.879 five and Drew, you're gonna be after this. 245 00:10:40.000 --> 00:10:41.639 I got to take this break hold tight. 246 00:10:46.639 --> 00:10:49.879 Go with a sure thing Denver's best roofer Excel Roofing 247 00:10:50.000 --> 00:10:52.639 dot com. You don't pay a cent until you're content. 248 00:10:56.000 --> 00:10:59.200 Time for an insurance check up free, no obligation. In comparison, 249 00:10:59.320 --> 00:11:02.879 call company insurance paying too much your coverage at dozens 250 00:11:02.879 --> 00:11:05.639 of insurance companies find out now three all three seven 251 00:11:05.639 --> 00:11:06.200 to seven to one. 252 00:11:06.320 --> 00:11:06.600 Help. 253 00:11:06.759 --> 00:11:09.399 You'll think you're his only customer when you choose Frank 254 00:11:09.440 --> 00:11:11.919 durand the real estate Man dot com to list your 255 00:11:11.919 --> 00:11:15.120 home with Remax Alliance three all three nine two zero 256 00:11:15.200 --> 00:11:16.279 sixteen twenty. 257 00:11:15.960 --> 00:11:20.159 Two all right, three oh three seven one three eight 258 00:11:20.159 --> 00:11:22.559 two five five one line open, three oh three Martino, 259 00:11:22.879 --> 00:11:27.480 Michael has a question. No, I'm sorry, Andrew, you were first, Michael, 260 00:11:27.480 --> 00:11:28.080 you'll be next. 261 00:11:28.240 --> 00:11:30.559 Andrew. What's your question on motor oil? 262 00:11:32.600 --> 00:11:38.480 I was just looking at the Kirklands motor oil, Okay, 263 00:11:39.279 --> 00:11:41.720 just kind of comparing because the looks like that. 264 00:11:42.279 --> 00:11:45.799 It's probably quite a bit cheaper, right, Yeah, you can. 265 00:11:45.679 --> 00:11:50.080 Buy, uh buy it in bulk at costco and uh, I'm. 266 00:11:49.960 --> 00:11:52.440 Curious do they sell it? Do they sell it by 267 00:11:52.480 --> 00:11:54.759 the case, or like, how do they sell it? I've 268 00:11:54.759 --> 00:11:56.080 never seen motor oil there. 269 00:11:57.440 --> 00:12:00.919 I think you can get like the four I think 270 00:12:00.919 --> 00:12:05.480 it's the five courts, okay, four or five courts in 271 00:12:05.519 --> 00:12:10.120 one in one order nice, or like sixty nine Dolus 272 00:12:11.279 --> 00:12:12.799 of the synthetic full. 273 00:12:13.039 --> 00:12:15.519 That sounds like a great deal. I would assume you know, 274 00:12:15.679 --> 00:12:18.279 a major makes it. I mean, Costco is not in 275 00:12:18.360 --> 00:12:21.399 the refinery business. But what's the question. 276 00:12:21.559 --> 00:12:26.080 Yeah, I was just looking in the there's an application 277 00:12:26.279 --> 00:12:29.120 chart into the oil and it says, because I've got 278 00:12:28.960 --> 00:12:34.080 a a totter under what you're it says it meets 279 00:12:34.320 --> 00:12:38.559 twenty eighteen. Okay, but it says in that in the 280 00:12:38.639 --> 00:12:42.559 chart it says it meets the Chrysler standards, the Ford standards, 281 00:12:42.559 --> 00:12:45.919 and the GM standards. But it doesn't show Toyota in there. 282 00:12:46.000 --> 00:12:48.840 Hey, that's the hell of a good question. I mean, 283 00:12:49.159 --> 00:12:50.960 what is it? Is it like a five point thirty 284 00:12:51.120 --> 00:12:51.720 five twenty? 285 00:12:51.720 --> 00:12:52.320 What is it? 286 00:12:52.679 --> 00:12:55.799 And then when we talk about standards, guys and Kevin, 287 00:12:55.840 --> 00:13:00.600 you guys, do a tonne oil changes? Really the standards 288 00:13:00.639 --> 00:13:03.240 not only the weight, like you were saying, zero sixteen 289 00:13:03.320 --> 00:13:05.399 is a big one now or five twenty or whatever. 290 00:13:05.440 --> 00:13:10.240 It is. But the additive packages is that have something 291 00:13:10.279 --> 00:13:12.279 to do with the standards for like GM. 292 00:13:12.399 --> 00:13:15.360 No, there's a radio called Dexos, So the same weight 293 00:13:15.440 --> 00:13:18.720 oils are not the same. If your vehicle requires Dexos 294 00:13:18.759 --> 00:13:22.240 d e XOS, that's the standard that they're looking for. 295 00:13:22.360 --> 00:13:24.759 So you have to be sure the oils you're using 296 00:13:24.840 --> 00:13:28.440 meet the qualifications for your vehicle. Not all oil works, 297 00:13:28.480 --> 00:13:29.440 but they'll all work. 298 00:13:29.759 --> 00:13:31.360 Yeah, but there's definitely good for it. 299 00:13:31.360 --> 00:13:33.360 There's definitely standards to keep up. 300 00:13:33.639 --> 00:13:37.759 So what he's saying on this Kirkland brand, he probably 301 00:13:37.759 --> 00:13:38.759 shouldn't use it if. 302 00:13:38.679 --> 00:13:40.440 It's not I don't know. I don't know if his 303 00:13:40.600 --> 00:13:43.840 twenty eighteen is Dexos or not. I was just gonna 304 00:13:43.840 --> 00:13:44.120 look at it. 305 00:13:44.360 --> 00:13:46.320 But he's saying on the side of the container while 306 00:13:46.320 --> 00:13:47.120 you're looking at. 307 00:13:47.000 --> 00:13:48.919 A list, it's not going to list every vehicle it's 308 00:13:48.919 --> 00:13:49.559 compatible with. 309 00:13:49.799 --> 00:13:52.960 No, but it is listing. You're saying, say again, what 310 00:13:53.000 --> 00:13:54.519 it says on there, Andrew. 311 00:13:55.600 --> 00:14:00.679 It's just a it's a synthetic application chart on the website, 312 00:14:01.039 --> 00:14:05.200 the Costal website. Yeah, and then it says Chrysler MS 313 00:14:05.399 --> 00:14:09.320 sixty three ninety five meters requirements and then four WSS 314 00:14:10.000 --> 00:14:11.840 in two c ninety four seven. 315 00:14:12.039 --> 00:14:13.279 I have no idea what that means. 316 00:14:13.519 --> 00:14:15.399 Yeah, that's they're not going to be out a list 317 00:14:15.440 --> 00:14:15.720 all though. 318 00:14:15.840 --> 00:14:18.080 Could you look something like that up on all data? 319 00:14:18.360 --> 00:14:20.960 Yeah, I'm looking now. It doesn't seem to show any 320 00:14:21.080 --> 00:14:24.399 major requirements Texos or anything, just a synthetic grade. 321 00:14:24.440 --> 00:14:25.720 So the oil should be fine. 322 00:14:25.559 --> 00:14:26.120 Should be fine. 323 00:14:26.159 --> 00:14:27.799 Yeah, yeah, it looks like you're good. Is it to 324 00:14:27.919 --> 00:14:30.159 proper weight that yours calls for? 325 00:14:32.480 --> 00:14:34.720 I'll have to check on that. It does say Dexos 326 00:14:34.759 --> 00:14:35.879 one gin two. 327 00:14:35.960 --> 00:14:38.720 Well, there you go. Texos is what you're looking for. Yeah, 328 00:14:38.720 --> 00:14:41.080 Dexos is a is a high standard for a while, 329 00:14:41.320 --> 00:14:43.120 So that's the best. Yep, that's good. 330 00:14:43.279 --> 00:14:45.000 So he can't go wrong with what he's saying. 331 00:14:45.120 --> 00:14:46.519 No, that's the standard you're looking for. 332 00:14:46.679 --> 00:14:49.039 How much do you save buying it that way? Andrew? 333 00:14:49.159 --> 00:14:51.720 Just out of curiosity, did you calculate it like fifty 334 00:14:51.720 --> 00:14:52.279 bucks or what? 335 00:14:53.440 --> 00:14:53.600 Well? 336 00:14:53.720 --> 00:14:57.159 Like it like AutoZone? I was buying you know, a 337 00:14:57.200 --> 00:15:02.200 five court or at like thirty thirty four dollars full synthetic, 338 00:15:02.240 --> 00:15:05.440 But then you get the filter with it. But then 339 00:15:06.159 --> 00:15:10.279 I mean just two of those purchases equals this would 340 00:15:10.320 --> 00:15:14.200 be Yeah, it would be four. That's insane. 341 00:15:14.399 --> 00:15:15.879 That's absolutely insane. 342 00:15:16.000 --> 00:15:18.519 I've never bought oil there, but I mean when I 343 00:15:18.559 --> 00:15:20.679 own shops, of course, I do them in my shop, 344 00:15:20.679 --> 00:15:23.519 but and now I do them either at Kevin's or 345 00:15:23.559 --> 00:15:24.320 you know, I'll go to one. 346 00:15:24.360 --> 00:15:26.759 You don't have to do them, well, that's true of 347 00:15:26.759 --> 00:15:30.360 my electric I don't have to do Seinfelder. Yeah, the 348 00:15:30.399 --> 00:15:31.039 low Tucker. 349 00:15:31.399 --> 00:15:34.360 Hey, Andrew, I appreciate the call man. Any other questions, 350 00:15:34.360 --> 00:15:35.879 You're good to go on that, I'd get it. 351 00:15:37.000 --> 00:15:38.559 Yep, thank you, you're welcome. 352 00:15:38.639 --> 00:15:42.679 I'll tell you what Costco does. Guys, it's unbelievable. You're 353 00:15:42.720 --> 00:15:45.519 a Costco guy, right. I got Sam's Club and Costco. 354 00:15:45.519 --> 00:15:46.000 I got both. 355 00:15:46.120 --> 00:15:50.759 Yeah, so this is crazy. Light bulbs. They've got light 356 00:15:50.759 --> 00:15:54.159 bulbs there that have little switches on them so you 357 00:15:54.200 --> 00:15:57.879 can do different like one thousand, five thousand, four thousand, 358 00:15:58.320 --> 00:16:01.279 so you can kind of pick the almost. 359 00:16:00.919 --> 00:16:04.159 Like a LED headlight. It's an LED and they're just 360 00:16:04.240 --> 00:16:06.759 regular bulbs like would plug into any of. 361 00:16:06.679 --> 00:16:13.080 These at Walmart, Walmart, not Sam's Club. At Walmart, each 362 00:16:13.159 --> 00:16:15.559 bulb is probably about ten bucks with the little thing. 363 00:16:16.679 --> 00:16:19.639 At Costco, you can get six of them for like 364 00:16:19.720 --> 00:16:23.200 eight dollars. I have no idea how they sell light 365 00:16:23.240 --> 00:16:27.440 bulbs cheaper. They must get something back from Uncle Sam 366 00:16:27.559 --> 00:16:28.039 or somebody. 367 00:16:28.080 --> 00:16:29.759 There has to be rebake, and I saw that too. 368 00:16:29.759 --> 00:16:30.720 Every bulb's a dollar. 369 00:16:30.919 --> 00:16:34.039 Every bulb they have there is so much cheaper than 370 00:16:34.120 --> 00:16:35.000 any other place. 371 00:16:35.480 --> 00:16:39.240 I just don't understand. They're led and they're all LED's, 372 00:16:39.360 --> 00:16:42.279 and some of them the ones that you can switch cover. Yeah, 373 00:16:42.279 --> 00:16:44.200 if you put them in the bathroom, you know, over 374 00:16:44.240 --> 00:16:46.919 the mirror, you might want this daylight. If you want 375 00:16:46.919 --> 00:16:48.799 them over here, you do that, and then they last 376 00:16:48.840 --> 00:16:51.200 for you know, probably outlast all of us. 377 00:16:51.679 --> 00:16:53.080 I mean, it's a ridiculous thing. 378 00:16:53.120 --> 00:16:55.639 One line open, three oh three seven, one three eight, 379 00:16:55.720 --> 00:16:56.840 two five five. 380 00:16:56.919 --> 00:17:00.399 Who is next? Next is Michael? Michael? 381 00:17:00.399 --> 00:17:08.319 What's going on with you? Victor Dennis? Hold tight, hey Michael, Yeah, 382 00:17:08.359 --> 00:17:09.440 I can barely hear you. 383 00:17:10.960 --> 00:17:14.799 Yeah. Let me put you on speakerphone and stiff you there. 384 00:17:15.839 --> 00:17:18.119 Yeah, I am here, Okay, go ahead, sir, what's going on? 385 00:17:19.279 --> 00:17:19.680 Okay? 386 00:17:20.039 --> 00:17:22.799 I took my van in to get an estment. I 387 00:17:22.839 --> 00:17:26.960 was rear ended on the highway. This is on late Friday, 388 00:17:28.400 --> 00:17:30.200 so I imagine you need to have it over the weekend. 389 00:17:32.240 --> 00:17:38.039 Six weeks later, Oh my god, Yeah, when did this start? 390 00:17:38.200 --> 00:17:40.160 Give me a start date for my notes? When did 391 00:17:40.160 --> 00:17:40.599 it start? 392 00:17:42.200 --> 00:17:46.200 Okay? Unfortunately it started in August, and every time I 393 00:17:46.240 --> 00:17:48.319 deal with this, it sends me into a depression. So 394 00:17:48.359 --> 00:17:49.440 it's really hard. 395 00:17:49.279 --> 00:17:54.160 To August twenty four, Yes, okay, August twenty twenty four. 396 00:17:54.200 --> 00:17:56.960 You get rear ended Friday night, you drop it off 397 00:17:57.000 --> 00:18:00.880 at a body shop, and then six weeks later, what. 398 00:18:02.440 --> 00:18:02.839 Okay? 399 00:18:04.119 --> 00:18:07.079 Well I kept calling to get any estimate, my estimate, 400 00:18:07.160 --> 00:18:09.279 and he said, well I already started working on it. 401 00:18:09.799 --> 00:18:12.079 Well wait a minute, I never authorizing any work to 402 00:18:12.079 --> 00:18:12.480 be done. 403 00:18:12.640 --> 00:18:14.759 Did you sign anything when you dropped it off? 404 00:18:15.599 --> 00:18:19.559 I did not, Okay, keep going, okay, Well. 405 00:18:19.400 --> 00:18:21.960 I said, well, well it's at his shop. Why will 406 00:18:22.039 --> 00:18:24.960 not get the hail damage through my insurance to go 407 00:18:25.039 --> 00:18:26.640 down there and look at the hail damage? 408 00:18:28.599 --> 00:18:31.799 Okay, so you wanted you were getting an estimate on 409 00:18:31.920 --> 00:18:34.640 the rear end whoever hits you, and then you're also 410 00:18:34.680 --> 00:18:36.759 getting an estimate on the hail damage. It was done 411 00:18:36.799 --> 00:18:41.079 during the storm, so two different claims. Yes, okay, so 412 00:18:41.200 --> 00:18:42.000 keep going. 413 00:18:43.359 --> 00:18:43.680 Okay. 414 00:18:43.720 --> 00:18:49.960 Subsequently, he started work without my authorization. Six weeks later, 415 00:18:50.039 --> 00:18:51.880 I was able to get the vehicle back. The hell 416 00:18:51.960 --> 00:18:57.200 damage wasn't completed the check I know for the hell damage. 417 00:18:57.279 --> 00:18:59.799 Hey, Dennis, let's talk about the hail damage real quick. 418 00:19:00.160 --> 00:19:02.640 Did your insurance company go out and deal with them? 419 00:19:05.079 --> 00:19:07.400 They went out to Yes, okay. 420 00:19:07.119 --> 00:19:09.400 And so they were basically going to pay for it. 421 00:19:09.440 --> 00:19:11.839 You're just not happy with the job they did. Is 422 00:19:11.839 --> 00:19:12.400 that correct? 423 00:19:12.440 --> 00:19:13.519 Just the hail damage. 424 00:19:15.000 --> 00:19:17.200 He didn't even complete the heal damage. 425 00:19:17.240 --> 00:19:19.680 Well, that cast a check, That's what I just said. 426 00:19:20.079 --> 00:19:20.279 Wait. 427 00:19:20.319 --> 00:19:23.359 Wait, so the insurance company basically paid him directly on 428 00:19:23.400 --> 00:19:24.319 the hail damage. 429 00:19:25.839 --> 00:19:28.799 They sent a check to him that had was endorsed 430 00:19:28.799 --> 00:19:31.400 to me and his company. You could never endorse a 431 00:19:31.519 --> 00:19:34.359 check or authorize the work which was not done. 432 00:19:34.440 --> 00:19:36.839 So he you never signed the check. He kind of 433 00:19:36.839 --> 00:19:40.599 phony blown to eat it. Yes, And did you see 434 00:19:40.599 --> 00:19:42.039 the canceled check where he did that. 435 00:19:43.720 --> 00:19:47.200 I've called the insurance company and they told me it 436 00:19:47.240 --> 00:19:48.000 has been cash. 437 00:19:48.200 --> 00:19:48.599 Okay. 438 00:19:48.680 --> 00:19:51.240 Well, I don't want to get off on that tangent anyhow. 439 00:19:51.319 --> 00:19:53.759 So here's where I really want to go. Did he 440 00:19:53.839 --> 00:19:56.759 do anything with the hail damage or simply cash a 441 00:19:56.920 --> 00:19:59.440 check just for the hail damage and didn't do anything? 442 00:19:59.480 --> 00:20:02.039 I understand, And you're not happy he didn't finish, but 443 00:20:02.119 --> 00:20:02.440 he did. 444 00:20:02.599 --> 00:20:03.519 Did he do anything? 445 00:20:05.640 --> 00:20:09.440 He took the hood off and uh, I got another 446 00:20:09.559 --> 00:20:11.400 dent in it from that. But he says he did 447 00:20:11.440 --> 00:20:15.279 that hood came back with swirl marks and another dent 448 00:20:15.319 --> 00:20:15.559 in it. 449 00:20:15.680 --> 00:20:18.400 Okay, so he did do something. This is all I'm asking. 450 00:20:18.480 --> 00:20:20.200 I'm not trying to set you up in the trap. 451 00:20:20.440 --> 00:20:22.680 All I'm saying is he did do something, but it's 452 00:20:22.759 --> 00:20:23.880 absolutely horrible. 453 00:20:23.880 --> 00:20:24.880 It's a bad job. 454 00:20:26.039 --> 00:20:27.720 Well, he did nothing to the side. 455 00:20:27.920 --> 00:20:29.559 Okay, he did nothing to the rough. 456 00:20:29.759 --> 00:20:31.880 Is he claiming that he didn't get paid from the 457 00:20:31.960 --> 00:20:34.920 insurance company on what you're talking about? 458 00:20:34.960 --> 00:20:36.240 He only got paid for the hood. 459 00:20:37.759 --> 00:20:41.720 No, he got paid so over seven thousand dollars that 460 00:20:41.799 --> 00:20:42.519 the check was. 461 00:20:42.680 --> 00:20:46.200 Wow, and that's just for the hell damage part. That 462 00:20:46.359 --> 00:20:48.000 was just for the hell that that should have been 463 00:20:48.200 --> 00:20:49.920 seven grand. That should have fixed it. 464 00:20:50.039 --> 00:20:52.079 Well, what did he say? Did He says he wants 465 00:20:52.079 --> 00:20:52.839 you to bring it back? 466 00:20:52.960 --> 00:20:55.079 Yeah, yeah, exactly. You go to pick it up, you're 467 00:20:55.079 --> 00:20:56.640 looking at it, You're going, what the hell? 468 00:20:56.720 --> 00:20:57.079 Then what? 469 00:20:58.359 --> 00:20:58.480 Oh? 470 00:20:58.559 --> 00:21:00.279 Yeah, he says, bring it back on a weekend. I'll 471 00:21:00.279 --> 00:21:03.279 take care of you. He couldn't even take care of me. 472 00:21:03.319 --> 00:21:05.359 In six weeks oh wait, wait, wait, wait, did you 473 00:21:05.400 --> 00:21:07.559 ever bring it back to him? 474 00:21:08.000 --> 00:21:09.039 I Am not gonna take it back? 475 00:21:09.079 --> 00:21:10.599 All right, Hold on, let me take this break. 476 00:21:10.640 --> 00:21:12.680 We hear this a lot three oh three seven to one, 477 00:21:12.839 --> 00:21:15.680 three eight two five five. David's got an issue with 478 00:21:15.720 --> 00:21:19.839 an e bike victor, question on shipping cars, and a 479 00:21:19.880 --> 00:21:21.839 question on painting A lot more coming up. 480 00:21:21.880 --> 00:21:29.480 Hold tight, go with a sure thing Denver's best roofer 481 00:21:29.599 --> 00:21:31.079 Excel Roofing dot com. 482 00:21:31.160 --> 00:21:33.160 You don't pay a cent until you're content. 483 00:21:34.720 --> 00:21:39.000 Wait time for an insurance check up free, no obligation 484 00:21:39.039 --> 00:21:42.880 in comparison, call Compass Insurance paying too much your coverage 485 00:21:42.880 --> 00:21:45.559 at dozens of insurance companies find out now three oh 486 00:21:45.599 --> 00:21:46.759 three seven to seven to one. 487 00:21:46.839 --> 00:21:47.119 Help. 488 00:21:47.279 --> 00:21:49.920 You'll think you're his only customer when you choose Frank 489 00:21:50.000 --> 00:21:52.440 durand the real estate Man dot com to list your 490 00:21:52.440 --> 00:21:55.640 home with Remax Alliance three oh three nine two zero 491 00:21:55.720 --> 00:21:56.680 sixteen twenty two. 492 00:21:58.359 --> 00:22:01.279 All right, one line open three zero three seven one 493 00:22:01.279 --> 00:22:04.880 three eight two five five. By the way, this show 494 00:22:04.960 --> 00:22:07.920 brought to you by Paul the Waterman, or at least 495 00:22:07.960 --> 00:22:08.359 this hour. 496 00:22:08.880 --> 00:22:11.880 You know what. I bought a water softener from him. 497 00:22:12.400 --> 00:22:14.680 It was half the price of anybody else and I'm 498 00:22:14.680 --> 00:22:16.519 not kidding, but I'm a little mad at him. 499 00:22:16.559 --> 00:22:17.359 And I'll tell you why. 500 00:22:17.799 --> 00:22:21.559 Now he's got a system for thirty six hundred bucks 501 00:22:21.680 --> 00:22:24.640 or thirty six ninety nine right under thirty seven. Not 502 00:22:24.759 --> 00:22:27.599 only does it soften your whole house the water, it 503 00:22:27.640 --> 00:22:29.799 gets rid of the chlorine and that's what they treated 504 00:22:29.880 --> 00:22:33.480 these plants. And then it gets rid of forever chemicals. 505 00:22:33.759 --> 00:22:35.880 And I paid a little less than that, but only 506 00:22:35.960 --> 00:22:38.920 mine only softens water. So now he needs to come 507 00:22:38.920 --> 00:22:41.359 out and swap out. Now I'm kidding, Paul, but really 508 00:22:41.400 --> 00:22:43.519 you can't beat that. You call up these other guys, 509 00:22:44.079 --> 00:22:46.960 you're you could be ten to fifteen thousand all day long. 510 00:22:47.160 --> 00:22:49.720 But this system he has does it all. You gotta 511 00:22:49.839 --> 00:22:53.559 check him out. Waterpros dot net. That's water pros dot net. 512 00:22:53.559 --> 00:22:55.759 Paul's the owner, great guy. You'll hear him on the 513 00:22:55.799 --> 00:22:59.200 show all the time. He lives and breathes water. Now, Michael, 514 00:22:59.599 --> 00:23:01.279 we're gonna go back to you with this van. You 515 00:23:01.319 --> 00:23:03.640 brought it to a body shop. The body shop had 516 00:23:03.680 --> 00:23:05.480 it for six weeks. You go to pick it up. 517 00:23:06.200 --> 00:23:09.640 The hail damage looks absolutely horrible, but you're not going 518 00:23:09.680 --> 00:23:11.519 to bring it back to him because it was there 519 00:23:11.640 --> 00:23:12.039 so long. 520 00:23:12.160 --> 00:23:13.359 Is that kind of where you're at? 521 00:23:14.720 --> 00:23:15.359 That's correct? 522 00:23:15.640 --> 00:23:17.920 And they shout out to Paul, I have a system 523 00:23:17.960 --> 00:23:19.880 with the reverse osmost system, the Cole. 524 00:23:19.720 --> 00:23:23.319 House well rocket roll man. Oh that's very cool. He's 525 00:23:23.319 --> 00:23:24.359 a cool guy, isn't he? 526 00:23:25.440 --> 00:23:26.079 Yes, he is. 527 00:23:26.119 --> 00:23:28.160 He is awesome to work with. Great company. 528 00:23:28.279 --> 00:23:30.640 Yeah, waterpros Dot Now look at you. I'll hire you 529 00:23:30.720 --> 00:23:33.240 to do commercials with me. That's pretty cool. No, he's 530 00:23:33.240 --> 00:23:37.319 not a paid endorsement. So, Michael, what's the name of 531 00:23:37.359 --> 00:23:38.160 this body shop? 532 00:23:39.440 --> 00:23:40.839 Colorado Fleetworks? 533 00:23:41.119 --> 00:23:43.079 And are they like they're not like some kind of 534 00:23:43.119 --> 00:23:46.440 flim flam place. I mean, do they have decent reviews 535 00:23:46.559 --> 00:23:46.720 or what? 536 00:23:47.960 --> 00:23:49.680 I went That's how I went to him. I went 537 00:23:49.720 --> 00:23:52.640 to Google and they showed up the first one and 538 00:23:52.680 --> 00:23:53.039 what is it? 539 00:23:53.160 --> 00:23:53.680 Colorado? 540 00:23:53.680 --> 00:23:55.720 What fleetwork works? 541 00:23:55.799 --> 00:23:56.440 Fleetworks? 542 00:23:56.480 --> 00:23:59.079 Guys looked those up looks. 543 00:24:00.039 --> 00:24:01.279 So what are they saying now? 544 00:24:01.359 --> 00:24:03.559 I mean, did they even get a chance to look 545 00:24:03.599 --> 00:24:06.079 at what problems you're having? I know you don't want 546 00:24:06.119 --> 00:24:08.920 them to fix it, but honestly, I mean that might 547 00:24:09.000 --> 00:24:10.079 be your only remedy. 548 00:24:11.079 --> 00:24:14.640 The whole situation is, you know, he kept coming up 549 00:24:14.640 --> 00:24:19.000 with cheeses. Why it wasn't ready? Why you know I 550 00:24:19.039 --> 00:24:22.079 had a rental van that because of the rear ring collection, 551 00:24:22.920 --> 00:24:25.759 I actually had to paid hundred dollars because he kept 552 00:24:25.759 --> 00:24:27.640 it longer than the rental van I was authorized. 553 00:24:27.680 --> 00:24:29.400 What do you want from this guy right now? 554 00:24:30.559 --> 00:24:32.440 I'd like just put the money back to the hill 555 00:24:32.519 --> 00:24:33.400 damage so I could. 556 00:24:33.279 --> 00:24:34.079 Get that fixed. 557 00:24:34.359 --> 00:24:36.559 And it's that bad. Can you send us a picture 558 00:24:36.599 --> 00:24:38.720 of it? Because I got an idea. Can you send 559 00:24:38.759 --> 00:24:40.119 us a picture fairly quick? 560 00:24:41.680 --> 00:24:43.559 I have to do that right now. All right, hold on, 561 00:24:44.079 --> 00:24:46.079 here's what I want to do. Here's the plan, Michael. 562 00:24:46.880 --> 00:24:48.640 I want to get that picture and look at it, 563 00:24:48.680 --> 00:24:50.920 the three of us sitting in this room. 564 00:24:51.240 --> 00:24:53.039 I want to see if these guys agree with you. 565 00:24:53.079 --> 00:24:56.359 It's horrible and we're talking seven thousand dollars and Kelly, 566 00:24:57.279 --> 00:24:58.039 God'll drive. 567 00:24:57.880 --> 00:24:59.759 It down to your studio within the hour. 568 00:25:00.599 --> 00:25:02.559 I don't know if I want to do that. Send 569 00:25:02.599 --> 00:25:03.599 us the picture first. 570 00:25:03.599 --> 00:25:06.920 I want to see what the picture with the rearing collision, 571 00:25:07.079 --> 00:25:12.039 it's even worse. Oh man, you could if you stump 572 00:25:12.039 --> 00:25:14.200 a blind at a panel, that's fine, but you stump 573 00:25:14.200 --> 00:25:15.200 it in the middle of the panel. 574 00:25:15.279 --> 00:25:19.160 It's crazy and there was Does he have any excuses? 575 00:25:19.319 --> 00:25:21.400 Is he like we had a bad guy or what 576 00:25:21.480 --> 00:25:21.759 I mean? 577 00:25:21.759 --> 00:25:25.960 What what there was over spray over all my windows, 578 00:25:26.000 --> 00:25:27.640 the headlights, the whole Vanheadles. 579 00:25:27.720 --> 00:25:29.240 Does he acknowledge any of that? 580 00:25:29.559 --> 00:25:29.599 He? 581 00:25:31.200 --> 00:25:35.839 I haven't dealt with them one I got. 582 00:25:36.200 --> 00:25:39.000 Okay, hold on, Michael, Michael, listen, first things first, send 583 00:25:39.079 --> 00:25:41.920 us over that picture. I want to see that picture, 584 00:25:42.200 --> 00:25:44.720 than Kelly. I want to try to reach out to 585 00:25:44.880 --> 00:25:48.519 them and see their side of the story, but I 586 00:25:48.519 --> 00:25:50.799 want to see that picture before we go any further on. 587 00:25:51.039 --> 00:25:54.079 I did ask him about the pictures. He doesn't have 588 00:25:54.160 --> 00:25:56.440 them on the current phone that he's using right now. 589 00:25:56.559 --> 00:26:00.599 He just told me he has him right now, like literally, 590 00:26:01.519 --> 00:26:02.400 is that true, Michael? 591 00:26:02.559 --> 00:26:06.279 Or of the dail damage right now? You do have well, 592 00:26:06.319 --> 00:26:07.319 I could take a picture of. 593 00:26:07.279 --> 00:26:07.799 It right now. 594 00:26:07.880 --> 00:26:10.480 Yeah, that's what I want to pert all right, hold on, Yeah, 595 00:26:10.559 --> 00:26:13.119 take a picture of that, send it over and don't 596 00:26:13.279 --> 00:26:14.920 don't get rid of them. But I got an idea 597 00:26:14.960 --> 00:26:17.720 on this one. Three oh three seven one three eight 598 00:26:17.720 --> 00:26:20.759 two five five. Victor, you're next. You've been waiting the longest. 599 00:26:20.799 --> 00:26:25.880 Go ahead, Hey, Victor. 600 00:26:26.440 --> 00:26:29.039 Oh hey, sorry, I was listening to you. I forgot 601 00:26:29.319 --> 00:26:33.200 what I was doing here. Hey, real quick, Thanks, thank you, 602 00:26:33.240 --> 00:26:35.200 for everything you guys do have You guys. 603 00:26:35.039 --> 00:26:37.519 Have helped me out a lot of Thank you for listening, man, 604 00:26:37.559 --> 00:26:39.319 and I really mean that thank you. 605 00:26:39.359 --> 00:26:42.920 No, yeah, great, listen. I heard that there's a company 606 00:26:43.039 --> 00:26:45.960 I forget who is It might be Sharton Auto Tech, 607 00:26:46.039 --> 00:26:46.599 I don't. 608 00:26:46.359 --> 00:26:47.160 Remember who it is. 609 00:26:47.200 --> 00:26:49.640 But you had a company that could go and check 610 00:26:49.680 --> 00:26:52.079 a car for a person who is buying the car, 611 00:26:52.279 --> 00:26:54.079 and you pay some money and they go and do 612 00:26:54.119 --> 00:26:55.200 an inspection in the car. 613 00:26:55.839 --> 00:26:58.079 Yeah, not mobile though, I mean you mean a pre 614 00:26:58.200 --> 00:27:03.599 purchase inspection, correct, But you'll bring the car there right. 615 00:27:04.480 --> 00:27:06.240 Well, I don't know, it's not how they do it. 616 00:27:06.319 --> 00:27:08.160 Well, you should do it. And let me tell you why. 617 00:27:08.200 --> 00:27:10.240 We used to have a company and the guy retired, 618 00:27:10.279 --> 00:27:10.839 he was great. 619 00:27:10.839 --> 00:27:13.319 What was it Auto MDS, Yeah, he was good. Yeah, 620 00:27:13.359 --> 00:27:14.400 so they would come out. 621 00:27:14.440 --> 00:27:16.880 But there's one thing that's a little harder with Well 622 00:27:16.880 --> 00:27:19.200 it's not just a little harder. It's hard to look 623 00:27:19.240 --> 00:27:22.000 under the entire car when you're mobile. So if you 624 00:27:22.039 --> 00:27:23.920 bring it to a shop like Sheridan, they're going to 625 00:27:24.000 --> 00:27:25.680 get it up in the air. Who are you looking 626 00:27:25.720 --> 00:27:26.680 at buying it from? 627 00:27:27.640 --> 00:27:31.720 Well it is I'm looking to get a Lexus es 628 00:27:31.880 --> 00:27:36.480 three fifty. It's a used car. It's a twenty nineteen 629 00:27:36.680 --> 00:27:39.759 with fifty miles on it, and they won twenty five 630 00:27:39.839 --> 00:27:43.799 thousand dollars. It's at the BMW on ten ten forty 631 00:27:44.960 --> 00:27:45.799 Colorado Boulevard. 632 00:27:45.880 --> 00:27:47.960 Yeah, they should let you bring it over to a shop. 633 00:27:49.400 --> 00:27:51.960 I was thinking, so, right, Well, if they don't, don't 634 00:27:52.000 --> 00:27:54.839 buy it. If they don't let you check it out, 635 00:27:54.880 --> 00:27:58.200 don't buy it under any circumstance exactly. 636 00:27:58.240 --> 00:28:00.359 I mean, those guys are usually great, but I it's 637 00:28:00.359 --> 00:28:01.880 so much money, and I'm going to pay it out 638 00:28:01.920 --> 00:28:05.079 right cash, and I'm thinking I should invest a little 639 00:28:05.119 --> 00:28:06.960 and trying to figure it out that I'm buying the right. 640 00:28:06.960 --> 00:28:10.400 Oh, you're crazy not to. So here's what generally happens. 641 00:28:10.839 --> 00:28:13.720 So tell me what's involved and what is it? A 642 00:28:13.720 --> 00:28:15.279 couple hundred bucks, Kevin, how much is it? 643 00:28:15.359 --> 00:28:16.160 Yeah, one hundred and twenty. 644 00:28:16.200 --> 00:28:18.400 We flat rate it, so one hundred and twenty bucks. 645 00:28:18.400 --> 00:28:19.400 You're going to check what. 646 00:28:20.559 --> 00:28:21.880 It's going to go up in the air and it's 647 00:28:21.880 --> 00:28:24.359 going to start from bumper to bumper. First we do safety, 648 00:28:24.519 --> 00:28:27.359 so we'll check suspension, breaks, lights, things of that sort. 649 00:28:27.519 --> 00:28:30.400 Basic tire, yeah, and then we'll start looking to see 650 00:28:30.400 --> 00:28:33.279 if there's any accidents because you can tell from the underside, 651 00:28:33.680 --> 00:28:35.640 you know, if panels are fixed or anything. 652 00:28:35.759 --> 00:28:38.039 Do you check fluid levels, it's just from. 653 00:28:37.799 --> 00:28:41.079 Going we know, we start moving towards fluid leaks. You know, 654 00:28:41.119 --> 00:28:42.000 it's a whole process. 655 00:28:42.039 --> 00:28:45.039 So you're looking for oil leaks, transmission leaks the first. 656 00:28:45.079 --> 00:28:45.279 You know. 657 00:28:45.319 --> 00:28:47.720 We'll pull codes as we're working on it, see if 658 00:28:47.720 --> 00:28:50.519 there's anything been reset. That's the biggest thing we find. 659 00:28:50.720 --> 00:28:52.880 Now, how about like an alignment check? Is that part 660 00:28:52.920 --> 00:28:55.319 of it? Well, if you see like bad tire, aware we. 661 00:28:55.319 --> 00:28:57.599 See bad tire where we just assume, you know, and 662 00:28:57.599 --> 00:29:00.359 then then a test drive, well we'll top it off. 663 00:29:00.559 --> 00:29:03.440 And that's only one hundred and twenty Victor. I think 664 00:29:03.480 --> 00:29:04.880 that's the way you do it. And here's the deal. 665 00:29:04.880 --> 00:29:08.200 If they want twenty five grand, you know, and it 666 00:29:08.279 --> 00:29:11.759 needs something that gives you some ammunition to say, hey, 667 00:29:11.799 --> 00:29:12.519 bring it down there. 668 00:29:13.319 --> 00:29:16.279 Absolutely, at the very least, I want to feel good 669 00:29:16.279 --> 00:29:17.880 that if I invest that kind of money, well that 670 00:29:18.039 --> 00:29:20.000 an investment really, But if I spend that kind of 671 00:29:20.039 --> 00:29:22.559 money that I'm getting a decent car. 672 00:29:22.640 --> 00:29:25.160 That you have to anybody listening out there that buys 673 00:29:25.160 --> 00:29:27.640 a used car from anywhere that doesn't get it checked 674 00:29:27.640 --> 00:29:29.200 out is absolutely insane. 675 00:29:29.440 --> 00:29:30.920 And the biggest call we get is. 676 00:29:31.359 --> 00:29:35.400 They said they checked it out, had a twenty point inspection. 677 00:29:35.759 --> 00:29:37.880 I mean, how many times we heard that chef? At 678 00:29:37.960 --> 00:29:39.680 least I least a millions. 679 00:29:40.319 --> 00:29:42.359 I've heard it from from your show all the time, 680 00:29:42.400 --> 00:29:43.759 and I don't want to make a mistake. I don't 681 00:29:43.759 --> 00:29:44.559 want to be that guy. 682 00:29:44.759 --> 00:29:47.480 No, get it over to Sheridan. He's really good and 683 00:29:47.519 --> 00:29:48.519 you won't be that guy. 684 00:29:49.359 --> 00:29:51.680 So so real quick, because they're there now. I think. 685 00:29:51.759 --> 00:29:54.319 So if I go there and let's say I make 686 00:29:54.319 --> 00:29:56.400 an appointment and I'm going to be there on Tuesday 687 00:29:56.799 --> 00:29:59.160 midday to check the car out, I can tell him 688 00:29:59.160 --> 00:30:01.279 what I'm doing, drive it there, But how do I 689 00:30:01.559 --> 00:30:03.599 get in first? I mean, you guys have a list 690 00:30:03.599 --> 00:30:03.960 of people. 691 00:30:04.000 --> 00:30:06.039 Well, hold on a second. I got Kevin. 692 00:30:06.079 --> 00:30:07.880 I know it's a quick question, but I have to 693 00:30:07.920 --> 00:30:10.240 take this rule run up against you end. Hold on, 694 00:30:10.319 --> 00:30:12.880 I'll come back to you right after this, and then David, 695 00:30:13.000 --> 00:30:14.640 and then we're going to try to get that uh 696 00:30:15.440 --> 00:30:16.359 picture from Michael. 697 00:30:16.359 --> 00:30:17.400 Everybody hold type. 698 00:30:21.079 --> 00:30:24.359 Go with a sure thing Denver's best roofer excel roofing 699 00:30:24.440 --> 00:30:27.079 dot com. You don't pay a cent until you're content, 700 00:30:28.640 --> 00:30:32.920 wait time for an insurance check up free, no obligation. 701 00:30:32.960 --> 00:30:36.759 In comparison, call Compass Insurance paying too much your coverage 702 00:30:36.799 --> 00:30:39.480 at dozens of insurance companies. Find out now three oh 703 00:30:39.519 --> 00:30:41.880 three seven to seven to one help. You'll think you're 704 00:30:41.920 --> 00:30:44.440 his only customer when you choose Frank durand the real 705 00:30:44.519 --> 00:30:47.519 estate Man dot com to list your home with Remax 706 00:30:47.559 --> 00:30:55.599 Alliance three oh three nine two zero sixteen twenty two. 707 00:30:56.680 --> 00:30:59.400 All right, three oh three seven one three eight two 708 00:30:59.480 --> 00:31:00.799 five five two lines. 709 00:31:00.559 --> 00:31:03.359 Open real quick. Let's just tell Victor what's going on. 710 00:31:03.440 --> 00:31:06.279 If somebody wants a pre purchase from you, guys had 711 00:31:06.279 --> 00:31:08.160 shared in an auto tech, what do they do? 712 00:31:08.279 --> 00:31:10.319 Because I understand the question. 713 00:31:10.359 --> 00:31:12.720 So the logistics we were very sensitive too, because he 714 00:31:12.759 --> 00:31:14.559 has to make arrangement to get the car and everything. 715 00:31:14.640 --> 00:31:17.000 But we'll give him a two hour window appointment, got 716 00:31:17.039 --> 00:31:18.880 it to come in. He says he can wait, go 717 00:31:18.960 --> 00:31:20.160 get lunch for whatever. 718 00:31:20.240 --> 00:31:22.000 Well, but we'll take care of it and you'll check 719 00:31:22.039 --> 00:31:22.559 the car out. 720 00:31:22.599 --> 00:31:24.279 We'll check it out, and we'll make sure he gets 721 00:31:24.319 --> 00:31:26.279 in and out and back to the dealer same day. 722 00:31:26.400 --> 00:31:28.839 And wouldn't you guys agree with me? If a place 723 00:31:28.880 --> 00:31:31.160 will not let you take it off site. There's a 724 00:31:31.160 --> 00:31:34.599 reject there's not one reason by it walk away. 725 00:31:34.720 --> 00:31:34.920 Yep. 726 00:31:34.960 --> 00:31:36.640 And the other thing is, even if you buy a 727 00:31:36.680 --> 00:31:41.079 certified car, I want to tell everybody something. Now, it's 728 00:31:41.160 --> 00:31:44.559 kind of weird, but there's times where the warranty can 729 00:31:44.559 --> 00:31:47.559 get voided on a vehicle. So even though let's say 730 00:31:47.559 --> 00:31:50.759 it's a three year, thirty six thousand mile manufacturer's warranty 731 00:31:51.400 --> 00:31:56.440 and they did something to it, maybe it had, you know, 732 00:31:56.720 --> 00:31:59.759 programming something you weren't supposed to do to it, and 733 00:31:59.839 --> 00:32:02.680 the dealer finds out, the dealer can go in and 734 00:32:02.720 --> 00:32:05.920 literally void the warranty with the manufacturer. So you should 735 00:32:05.920 --> 00:32:09.160 always run the ven number two to make sure, not 736 00:32:09.240 --> 00:32:10.799 only for the carfax reasons. 737 00:32:10.960 --> 00:32:12.759 What is the carfax like twenty bucks? 738 00:32:13.079 --> 00:32:14.920 If you buy I just went through that, you'd buy 739 00:32:14.960 --> 00:32:16.000 fourum four hundred bucks. 740 00:32:16.079 --> 00:32:18.559 Yeah, So if you get a car fax, at least 741 00:32:18.640 --> 00:32:18.880 do that. 742 00:32:18.960 --> 00:32:21.319 If they provide you one, great, but you want to 743 00:32:21.319 --> 00:32:23.839 make sure it's up to date and make sure the 744 00:32:23.880 --> 00:32:24.640 warranty's there. 745 00:32:24.759 --> 00:32:26.480 Ye, make sure the warranty is in effect. 746 00:32:26.680 --> 00:32:28.559 I'm not saying it happens a lot, but we have 747 00:32:28.680 --> 00:32:32.279 had calls definitely. In fact, a handful of them over 748 00:32:32.319 --> 00:32:35.200 the years where they assumed it was under warranty and 749 00:32:35.319 --> 00:32:38.920 it wasn't because it got red flagged in the manufacturers 750 00:32:38.960 --> 00:32:42.039 system for whatever reason. And it could be because you know, 751 00:32:42.079 --> 00:32:44.160 the wrong fluids we used in it, or I'll tell 752 00:32:44.160 --> 00:32:47.599 you one. It was on an F one fifty or 753 00:32:47.599 --> 00:32:51.200 a two to fifty. They put a snowplow on the front. 754 00:32:51.279 --> 00:32:52.839 Oh yeah, and it's screwed up. 755 00:32:52.839 --> 00:32:56.039 Avoid yeah, and it's screwed up to suspension and other stuff, 756 00:32:56.400 --> 00:32:59.200 and they avoided the warranty basically based on that for 757 00:32:59.279 --> 00:33:01.359 a lot of different parts on the vehicle. 758 00:33:01.400 --> 00:33:03.480 All right, three off, quick question, go ahead. 759 00:33:03.480 --> 00:33:07.599 Would you suggest before taking it to Showden to take 760 00:33:07.640 --> 00:33:10.599 a quick test drive with the with one of the 761 00:33:10.640 --> 00:33:15.240 salespeople so that if some if something comes up, they 762 00:33:15.279 --> 00:33:17.240 can't say, well, you did it on the way to 763 00:33:17.319 --> 00:33:18.640 showdon I wouldn't. 764 00:33:18.279 --> 00:33:21.400 Worry about not from a dealer. 765 00:33:21.960 --> 00:33:24.079 Okay, not from a dealer. I mean that would be 766 00:33:24.119 --> 00:33:25.240 such a hard stretch. 767 00:33:25.319 --> 00:33:29.519 Now if you got into an accident, Yeah, I never 768 00:33:29.559 --> 00:33:33.200 thought about this guy's on a test drive. They always 769 00:33:33.240 --> 00:33:35.640 ask for your license, which I understand. In fact, Doc, 770 00:33:35.720 --> 00:33:37.200 you threw a fit somewhere on that. 771 00:33:37.640 --> 00:33:40.759 I threw a fit because I gave them a copy 772 00:33:40.960 --> 00:33:44.079 and and they they wouldn't take it. They want my 773 00:33:44.119 --> 00:33:46.720 real license. I remember that, And I said, no, here's 774 00:33:46.759 --> 00:33:48.599 a copy of my license. Oh I know why he 775 00:33:48.640 --> 00:33:51.039 didn't want to leave his license with him. And you 776 00:33:51.119 --> 00:33:53.279 make a very valid point. I've never I don't think 777 00:33:53.319 --> 00:33:56.519 I've ever left my license with them. They usually grab it, 778 00:33:56.599 --> 00:33:57.880 go back and make a copy. 779 00:33:58.400 --> 00:34:01.680 That's funny. I just put that together, right. Yeah. And 780 00:34:01.680 --> 00:34:03.400 when I said you threw a fit, I. 781 00:34:03.279 --> 00:34:06.160 Was just thinking, like, you brought in a copy and 782 00:34:06.240 --> 00:34:09.119 didn't actually have your license, but they wanted to hold 783 00:34:09.159 --> 00:34:10.159 your actual license. 784 00:34:10.280 --> 00:34:13.119 Yes, that makes sense, that is odd. But when they 785 00:34:13.239 --> 00:34:16.440 asked for that, and they also ask for insurance sometimes, 786 00:34:17.280 --> 00:34:20.320 I mean, but if you're driving their car, I think 787 00:34:20.320 --> 00:34:21.760 it would be their insurance. 788 00:34:21.840 --> 00:34:22.000 Right. 789 00:34:22.079 --> 00:34:23.440 I've never provided insurance. 790 00:34:23.679 --> 00:34:25.079 I've never been asked insurance. 791 00:34:25.159 --> 00:34:28.320 Maybe it's when you've maybe it's when you finally buy 792 00:34:28.360 --> 00:34:28.880 the car. 793 00:34:29.400 --> 00:34:32.039 Is when they want to proof of insurance. 794 00:34:31.519 --> 00:34:32.719 For the holder. 795 00:34:33.000 --> 00:34:35.199 That must be it. Yep, because at some point you 796 00:34:35.239 --> 00:34:36.639 always give them the insurance info. 797 00:34:36.960 --> 00:34:37.119 Yep. 798 00:34:37.320 --> 00:34:39.039 All right, listen, we got a lot cook and we 799 00:34:39.079 --> 00:34:42.639 got two lines open three zero three seven one three 800 00:34:42.639 --> 00:34:45.880 A two five five David with the e Byke problem. Michael, 801 00:34:45.920 --> 00:34:49.000 here's the deal, Michael, I promise we need to get 802 00:34:49.000 --> 00:34:51.440 those pictures, and I want to talk about. 803 00:34:51.159 --> 00:34:52.000 That body shop. 804 00:34:52.039 --> 00:34:54.280 If they did that bad of a job, we're going 805 00:34:54.360 --> 00:34:57.920 to light them up right here on the Troubleshooter Network. 806 00:34:59.119 --> 00:35:03.079 Go with a short Denver's Best Roofer Excel Roofing dot com. 807 00:35:03.119 --> 00:35:05.119 You don't pay a cent until you're content. 808 00:35:06.039 --> 00:35:10.960 Three time for an insurance check up free, no obligation 809 00:35:11.079 --> 00:35:14.960 comparison call Compass Insurance. Pay too much your coverage at 810 00:35:15.000 --> 00:35:17.760 dozens of insurance companies find out now three oh three 811 00:35:17.880 --> 00:35:20.480 seven seven to one help. You'll think you're his only 812 00:35:20.559 --> 00:35:23.039 customer when you choose Frank durand the real estate Man 813 00:35:23.079 --> 00:35:26.480 dot com to list your home with Remax Alliance three 814 00:35:26.559 --> 00:35:28.639 oh three nine two zero sixteen twenty two. 815 00:35:29.519 --> 00:35:39.760 Yeah, so you don't have to. 816 00:35:41.760 --> 00:35:45.960 Come run in as fast as we can show Shooter's 817 00:35:46.039 --> 00:35:46.760 gonna help. 818 00:35:47.039 --> 00:35:47.360 Come. 819 00:35:48.920 --> 00:35:54.000 Six is the Troubleshooter Show. No Tom Martinez, Welcome. 820 00:35:53.679 --> 00:35:55.920 My friends to the only show It's kind. 821 00:35:55.960 --> 00:35:58.639 We're here to solve problems, answer questions, take complaints, try 822 00:35:58.639 --> 00:36:01.760 to recoup money. You've been ripped off for taking advantage 823 00:36:01.760 --> 00:36:03.480 of We want to hear from you. We always have 824 00:36:03.559 --> 00:36:06.679 experts in today we have two great experts. In fact, 825 00:36:06.719 --> 00:36:10.320 I really enjoyed doing car Fridays Jeff Vick Kimber Transmission, 826 00:36:10.679 --> 00:36:13.679 Kevin Cok and shared in auto tech. You know, it's 827 00:36:13.719 --> 00:36:15.960 one of those things everybody in the world you got 828 00:36:15.960 --> 00:36:19.000 to have. Well, except for homeless vagabond stuff like that, 829 00:36:19.440 --> 00:36:22.360 in general, people have a car and house. You're gonna 830 00:36:22.400 --> 00:36:24.639 have problems, or an apartment or something you're gonna have 831 00:36:24.679 --> 00:36:25.119 problems with. 832 00:36:25.159 --> 00:36:25.320 Ted. 833 00:36:25.760 --> 00:36:26.480 It's amazing. 834 00:36:26.559 --> 00:36:28.320 Over the years, how many years have you guys been 835 00:36:28.360 --> 00:36:32.199 coming in I mean it's been a long time, at least. 836 00:36:32.079 --> 00:36:34.360 Ten, I think since two thousand and eight. Yeah, that 837 00:36:34.440 --> 00:36:34.840 makes sense. 838 00:36:34.920 --> 00:36:37.159 I mean we're talking, you're coming up on twenty years 839 00:36:37.280 --> 00:36:40.679 and I'm talking coming into the studio. Yeah, it's crazy. 840 00:36:40.880 --> 00:36:42.760 I was in your industry, as you both know, for 841 00:36:42.800 --> 00:36:46.039 a long time. I was not hands on like you guys. 842 00:36:46.119 --> 00:36:49.360 You know how to actually rebuild a transmission. And Kevin 843 00:36:49.440 --> 00:36:52.039 you know, I mean you've been a technician your whole 844 00:36:52.039 --> 00:36:54.840 life exactly. And you guys are also the business owners. 845 00:36:55.079 --> 00:36:58.199 I was yopposite. I came from the computer business. I 846 00:36:58.239 --> 00:37:01.960 could literally in that business. I could computers, sell computers, 847 00:37:02.280 --> 00:37:04.519 build computers. I could do everything there. But in the 848 00:37:04.519 --> 00:37:07.320 car business I was a sales guy. I mean I 849 00:37:07.400 --> 00:37:10.000 was the owner, but I was also a sales guy 850 00:37:10.039 --> 00:37:12.599 and had managers and stuff at the five different stores. 851 00:37:12.880 --> 00:37:15.800 But I might have known in theory how to sell 852 00:37:15.840 --> 00:37:18.639 something like I would explain to people, here's a caliber, 853 00:37:18.679 --> 00:37:21.239 it looks like a claw, you know, real basic stuff. 854 00:37:21.360 --> 00:37:23.599 Sometimes though, that gets through to a customer better than 855 00:37:23.639 --> 00:37:25.000 if you're talking technically to them. 856 00:37:25.039 --> 00:37:28.599 Oh god, yes, and that goes for computers too. You've 857 00:37:28.639 --> 00:37:31.559 got to come up with a basic way to discuss things. 858 00:37:31.920 --> 00:37:35.320 But it's kind of cool when the owners both came 859 00:37:35.360 --> 00:37:38.159 from the industry. Didn't you work for a dealership. 860 00:37:37.880 --> 00:37:40.440 Yeah, a couple of different ones, and a guy had 861 00:37:40.440 --> 00:37:43.000 a chain of Texicos back in the day. Wow, And 862 00:37:43.039 --> 00:37:43.840 then of stuff. 863 00:37:43.880 --> 00:37:46.800 Then Jeff, you worked for a transmission builder forever. 864 00:37:46.679 --> 00:37:49.400 I did was being out here. He was actually on 865 00:37:49.480 --> 00:37:50.760 referral list for a long time too. 866 00:37:50.960 --> 00:37:52.760 Yeah, and then when he died you took over. 867 00:37:52.800 --> 00:37:53.239 I took over. 868 00:37:53.400 --> 00:37:54.000 I just bought it. 869 00:37:54.280 --> 00:37:56.880 Hung the mission. Well, no, we pretty much had to 870 00:37:56.920 --> 00:37:58.639 have them exit. He had some other things going on 871 00:37:58.679 --> 00:38:00.639 in the weeds that they did. 872 00:38:01.000 --> 00:38:04.800 Yeah, that was an interesting deal. I'm not going to 873 00:38:04.880 --> 00:38:07.920 get into it, but wow, what an interesting story. Do 874 00:38:07.960 --> 00:38:09.320 you care if I got into that or now? 875 00:38:09.320 --> 00:38:10.239 Doesn't bother me a bit? 876 00:38:10.360 --> 00:38:13.000 So the guy blew his head off, right, Yep, I 877 00:38:13.159 --> 00:38:13.760 met him once. 878 00:38:13.880 --> 00:38:14.280 I'll tell you. 879 00:38:14.280 --> 00:38:15.920 I'm going to tell this story, and I promise I'll 880 00:38:15.920 --> 00:38:19.079 get to the phones. Jeremy Michael David. So I was 881 00:38:19.119 --> 00:38:21.480 on the referral list with my good Years at that time, 882 00:38:22.199 --> 00:38:27.079 and Tom called me. And I was on vacation I 883 00:38:27.119 --> 00:38:30.280 think in Florida was Susanne, and my parents and the kids. 884 00:38:30.079 --> 00:38:30.639 Were real little. 885 00:38:30.679 --> 00:38:34.960 We were doing the whole Disney ripoff thing. So I 886 00:38:35.000 --> 00:38:37.760 get a call from Tom and in that day it 887 00:38:37.800 --> 00:38:40.840 was car Friday. In that day was what's his name James. 888 00:38:41.000 --> 00:38:46.079 James was in there. And James was questioning something one 889 00:38:46.079 --> 00:38:49.119 of my store managers did, and I knew about the 890 00:38:49.239 --> 00:38:50.239 situation already. 891 00:38:50.280 --> 00:38:51.599 I don't even remember what it was. 892 00:38:52.039 --> 00:38:54.119 But he was like kind of bad mouth in me 893 00:38:54.519 --> 00:38:56.400 and I was like, oh, and who is this guy? 894 00:38:56.480 --> 00:38:58.679 I mean, I've known Tom forever, who's this James guy? 895 00:38:59.320 --> 00:39:02.360 And it went down and then you know, Tom found 896 00:39:02.400 --> 00:39:05.800 out the whole problem was already handled before this even conversation. 897 00:39:06.320 --> 00:39:08.559 So I get back into town and he called me. 898 00:39:08.920 --> 00:39:12.360 James called me, and he goes, hey, I apologize about that. 899 00:39:13.159 --> 00:39:15.079 Blah blah blah. I didn't know you guys took care 900 00:39:15.119 --> 00:39:16.559 of that. I didn't know you guys were part of 901 00:39:16.599 --> 00:39:18.960 the referral list. And I'm thinking, yeah, whatever, dude, I mean, 902 00:39:18.960 --> 00:39:21.119 it was just it was unnecessary and you were one 903 00:39:21.159 --> 00:39:21.960 hundred percent wrong. 904 00:39:22.280 --> 00:39:23.880 So he goes, I'd like to take you to lunch. 905 00:39:23.880 --> 00:39:27.639 And I'm thinking, well, I've got a couple transmission builders, 906 00:39:27.679 --> 00:39:30.400 but where his shop was, that could work out for 907 00:39:30.480 --> 00:39:33.320 a few jobs if we had a transmission, because we 908 00:39:33.320 --> 00:39:35.280 didn't rebuild them, we would are and arm. I mean, 909 00:39:35.320 --> 00:39:37.199 that was it, and we would only do that on 910 00:39:37.239 --> 00:39:41.760 certain ones, and that was it. So we meet up 911 00:39:41.840 --> 00:39:43.760 at pop a Doze. 912 00:39:44.400 --> 00:39:50.360 Right over I think it's right around here. It's yeah, yeah. 913 00:39:50.400 --> 00:39:54.760 So it was like eleven thirty, eleven thirty noon whatever time, lunchtime, 914 00:39:55.719 --> 00:39:59.559 and we sit down. He starts ordering drinks, man, and 915 00:39:59.599 --> 00:40:01.719 I'm like, dude, I gotta go back. I can't drink now, 916 00:40:01.719 --> 00:40:04.679 but let's have lunch. It was the most unproductive meeting 917 00:40:04.719 --> 00:40:08.119 I ever had. The guy was arrogant as hell. I 918 00:40:08.159 --> 00:40:10.760 mean he truly was like just so arrogant. I couldn't 919 00:40:10.760 --> 00:40:12.840 even believe the guy. I didn't even know why he 920 00:40:12.840 --> 00:40:14.840 wanted to go to lunch at this point, I don't 921 00:40:14.840 --> 00:40:17.119 even know what he wanted. So then I never dealt 922 00:40:17.119 --> 00:40:20.000 with him pretty much never talked to him again. Next 923 00:40:20.000 --> 00:40:22.199 thing I knew what happened. He blew his head off, 924 00:40:22.760 --> 00:40:26.280 like legitimately committed suicide. Yeah, do you know, Jeffy, you 925 00:40:26.320 --> 00:40:27.679 don't want to say anything. I don't know if you 926 00:40:27.679 --> 00:40:28.280 know the family. 927 00:40:28.480 --> 00:40:31.519 But did it retain the business or he was crazy? 928 00:40:32.039 --> 00:40:34.760 There was a business aspect to it, there was an 929 00:40:34.800 --> 00:40:37.079 alcohol and chemical dependency aspect to it. 930 00:40:37.119 --> 00:40:40.280 Well, I witnessed one of them. I mean I witnessed it. 931 00:40:41.199 --> 00:40:43.280 Yeah that's sad, I mean it's sad. But the guy 932 00:40:43.440 --> 00:40:46.599 was honestly, he was just I don't what do you 933 00:40:46.679 --> 00:40:49.119 think of him? And I digress on this. 934 00:40:49.039 --> 00:40:51.239 For a lot of years, and he gave me a 935 00:40:51.280 --> 00:40:54.800 lot of freedoms to actually really grow in the position 936 00:40:54.880 --> 00:40:55.320 I was in. 937 00:40:55.559 --> 00:40:57.800 Nice. You know, he was pretty much a good boss. 938 00:40:58.039 --> 00:40:59.599 He was a good boss. He will he was pretty 939 00:40:59.599 --> 00:41:00.480 standale off with me. 940 00:41:00.960 --> 00:41:01.039 Uh. 941 00:41:01.159 --> 00:41:03.840 You know, he would get involved when necessary, but you know, 942 00:41:04.199 --> 00:41:06.599 maybe help point out a mistake here and how to 943 00:41:06.599 --> 00:41:10.760 correct them. But you pretty much allowed me to learn 944 00:41:10.880 --> 00:41:13.920 how to be a business owner without actually taking the risk. 945 00:41:14.480 --> 00:41:15.000 I love it. 946 00:41:15.559 --> 00:41:17.519 I love it, and that's good. He was a good 947 00:41:17.559 --> 00:41:19.559 man there. I mean, there's no doubt about it. 948 00:41:19.599 --> 00:41:22.079 Hey, Kelly, did we ever hear back from uh or 949 00:41:22.119 --> 00:41:23.800 did Michael ever send those pictures? 950 00:41:24.039 --> 00:41:24.239 Yes? 951 00:41:24.320 --> 00:41:25.719 I asked you to check your email. 952 00:41:25.800 --> 00:41:27.880 Oh, we're gonna check it. Send them. Can you send 953 00:41:27.920 --> 00:41:29.559 them to Jeff and Kevin so they can look at 954 00:41:29.639 --> 00:41:30.159 him as well? 955 00:41:30.280 --> 00:41:30.599 Yes? 956 00:41:30.679 --> 00:41:32.519 All right, So hold on, Michael, We're going to look 957 00:41:32.519 --> 00:41:35.239 at those pictures in a second. Hey David, what's going 958 00:41:35.280 --> 00:41:36.280 on with this e bike? 959 00:41:36.320 --> 00:41:38.679 By the way? One line open? Any questions? 960 00:41:38.679 --> 00:41:41.800 You have been ripped off taking advantage of three zero 961 00:41:41.960 --> 00:41:45.519 three seven, one, three eight, two five five or three 962 00:41:45.639 --> 00:41:46.559 oh three Martino? 963 00:41:46.679 --> 00:41:50.159 David, Hey, thanks for taking my call. 964 00:41:50.320 --> 00:41:54.679 Yeah, yeah, I can hear you a great still. 965 00:41:55.280 --> 00:42:00.920 I purchased online a fairly expensive e by two years ago. 966 00:42:01.400 --> 00:42:05.960 The battery failed outside of outside of the warranty. The 967 00:42:06.000 --> 00:42:09.599 manufacturer advised me to ship my battery too down for inspection, 968 00:42:09.760 --> 00:42:12.199 which I did they get the battery. They say, yeah, 969 00:42:12.280 --> 00:42:15.639 your battery is dead and you'll need a new battery, 970 00:42:16.480 --> 00:42:19.199 and they said they had one in stock. They took 971 00:42:19.239 --> 00:42:21.599 my credit card for six hundred and fifty bucks. 972 00:42:21.639 --> 00:42:24.880 Oh my god, six hundred bucks. I guess you're pretty 973 00:42:24.880 --> 00:42:26.400 big on those e bikes going. 974 00:42:26.559 --> 00:42:29.400 Seven and they gave me a fifty dollars you know, 975 00:42:29.719 --> 00:42:34.719 throwing nickels around like manhole covers. Deal. But long story short, 976 00:42:34.760 --> 00:42:38.480 they said they had a battery in stock and took 977 00:42:38.519 --> 00:42:41.119 my credit card and then they said, ooks, we don't 978 00:42:41.119 --> 00:42:45.039 have that battery. It'll be thirty to sixty days. I said, okay, fine, 979 00:42:45.360 --> 00:42:47.880 thirty to sixty days comes and they said, you know 980 00:42:47.960 --> 00:42:48.760 another thirty. 981 00:42:48.840 --> 00:42:50.239 Hey what brand was this bike? 982 00:42:50.280 --> 00:42:54.920 Out of curiosity, it's ad Motor and it's their big 983 00:42:55.119 --> 00:42:57.960 monster hunting style bike. 984 00:42:58.119 --> 00:43:04.360 Wow, the mac daddy. What's It's an ad Motor wild 985 00:43:04.599 --> 00:43:07.320 Tan M fifty six hundred. 986 00:43:07.360 --> 00:43:09.679 You can google it. It's a it's a real big, 987 00:43:09.760 --> 00:43:13.480 powerful e bite and it suits me very well. I 988 00:43:13.519 --> 00:43:16.400 really love it. So without the battery, the bike it 989 00:43:16.880 --> 00:43:18.360 rendered useless. 990 00:43:18.480 --> 00:43:19.039 Of course it is. 991 00:43:19.159 --> 00:43:21.559 So they're about it looks like they're like, what a 992 00:43:21.639 --> 00:43:25.679 thousand bucks ish the bicycle. 993 00:43:25.760 --> 00:43:28.679 No, the bicycle, it was its. 994 00:43:29.639 --> 00:43:34.360 Okay, I see it, I see it. That is pretty cool. 995 00:43:34.360 --> 00:43:36.880 It's got those big mountain tires and stuff. That's cool. 996 00:43:36.880 --> 00:43:37.079 Man. 997 00:43:37.440 --> 00:43:38.760 Yeah, it's a monster. 998 00:43:39.159 --> 00:43:41.440 But it was out of warranty. You shipped it back. 999 00:43:41.559 --> 00:43:44.239 They checked it. They said it's dead. And you give 1000 00:43:44.280 --> 00:43:46.480 them a credit card number, you spend the seven hundred 1001 00:43:46.559 --> 00:43:49.039 or whatever it is. And I assume at this point 1002 00:43:49.079 --> 00:43:50.079 you never received it. 1003 00:43:51.679 --> 00:43:54.760 Nope. And now today they after, you know, email, email, 1004 00:43:54.800 --> 00:43:57.599 you know, they're saying, you know it's coming in February, 1005 00:43:57.719 --> 00:44:01.760 March whatever. And so they finally on the several emails 1006 00:44:01.760 --> 00:44:03.719 by then, they said, well, we're just going to refund 1007 00:44:03.800 --> 00:44:06.519 your your six hundred and fifty bucks back. And I'm 1008 00:44:06.559 --> 00:44:08.920 telling them, I don't want just my six hundred and 1009 00:44:08.920 --> 00:44:11.880 fifty bucks back. If I'm not getting a battery, I 1010 00:44:11.960 --> 00:44:14.559 want all my money back for this bike, because you know, 1011 00:44:14.719 --> 00:44:16.800 I can't write it, I can't sell it, I can't 1012 00:44:16.880 --> 00:44:19.599 do anything with it. It's rendered useless. 1013 00:44:20.079 --> 00:44:22.239 Well, of course it is. I mean that's the whole thing. 1014 00:44:22.280 --> 00:44:25.320 The problem. The problem is it's out of warranty. First 1015 00:44:25.320 --> 00:44:27.280 of all, i'd get the refund no matter what, and 1016 00:44:27.320 --> 00:44:29.840 I'll tell you what the battery. 1017 00:44:30.599 --> 00:44:32.239 No, no, no, no, no, I understand. 1018 00:44:31.960 --> 00:44:34.599 No no, no, I'm sorry. I misspoke. There, Listen, here's 1019 00:44:34.639 --> 00:44:36.880 what I'm saying. I'd get the refund. I didn't mean 1020 00:44:36.880 --> 00:44:39.519 the warranty. I'd get the refund on the credit card 1021 00:44:39.599 --> 00:44:43.079 for a very specific reason, which is after ninety days 1022 00:44:43.079 --> 00:44:45.880 you're going to be out of luck if you try 1023 00:44:45.920 --> 00:44:46.679 to contest it. 1024 00:44:47.039 --> 00:44:49.639 So if it's been less than ninety days, i'd call. 1025 00:44:49.960 --> 00:44:52.320 If they don't give you the refund immediately, i'd call 1026 00:44:52.360 --> 00:44:55.320 the credit card company. You got plenty of emails back 1027 00:44:55.360 --> 00:44:57.519 and forth the refund. 1028 00:44:57.559 --> 00:45:00.559 I'm not looking for a refund on the on. 1029 00:45:00.559 --> 00:45:05.920 This my god, David, David, I promise you I'm smarter 1030 00:45:06.039 --> 00:45:08.920 than I. Look, here's what I'm saying to you, get 1031 00:45:08.960 --> 00:45:12.039 that money back, then order it again on the credit 1032 00:45:12.079 --> 00:45:14.719 card to see if you can get it, and then 1033 00:45:14.840 --> 00:45:17.679 we will have someone call over there as well, if 1034 00:45:17.719 --> 00:45:20.679 they actually have a phone number, to try to help you. 1035 00:45:20.760 --> 00:45:23.639 But what I'm saying is just in case, I would 1036 00:45:23.639 --> 00:45:25.920 hate for you to be out not only the bike, 1037 00:45:26.159 --> 00:45:29.079 because without a battery you're basically out the bike, but 1038 00:45:29.199 --> 00:45:32.079 you're also out another seven hundred bucks. So I'm saying, 1039 00:45:32.159 --> 00:45:34.960 get the refund, then reorder it. That way you'll be 1040 00:45:35.079 --> 00:45:39.320 protected again for that ninety days, ninety new days. 1041 00:45:40.039 --> 00:45:43.639 Let me finish though. Sure they're automatically send back my refund. 1042 00:45:43.760 --> 00:45:46.800 Oh God, asking for a refund, I want, I want 1043 00:45:46.800 --> 00:45:48.760 the battery. They're just going to send the refund and 1044 00:45:49.199 --> 00:45:52.000 just clap their hands on it. Now I'm stuck with 1045 00:45:52.079 --> 00:45:53.440 a bicycle, that is. 1046 00:45:55.000 --> 00:45:57.639 So you're saying it's not hold on, hold on, you're 1047 00:45:57.639 --> 00:45:58.920 saying it's not back ordered. 1048 00:45:58.960 --> 00:46:01.239 They simply quit make it. What are they saying? 1049 00:46:02.159 --> 00:46:06.599 Yeah, So when I bought this bike, their website was 1050 00:46:07.159 --> 00:46:12.599 full of accessories, including extra batteries, and it looked like, 1051 00:46:12.679 --> 00:46:15.039 you know, it was a you know, a whole thing. 1052 00:46:15.119 --> 00:46:17.119 Well, they don't make them now, they don't offer them. 1053 00:46:17.159 --> 00:46:22.000 They they wipe this bike essentially from their inventory, and 1054 00:46:22.239 --> 00:46:24.880 you cannot get parts for it. You can't get a 1055 00:46:24.920 --> 00:46:25.679 battery for it. 1056 00:46:25.679 --> 00:46:28.159 It's only too Did you ever get your old one back? 1057 00:46:30.400 --> 00:46:33.760 No, they wouldn't ship my old one back to uh uh, 1058 00:46:34.320 --> 00:46:36.639 you know, because it's because it's a lithium battery. They 1059 00:46:36.639 --> 00:46:38.920 won't ship it back. They told me to ship it, 1060 00:46:38.920 --> 00:46:40.800 and then they said they can't ship it back because 1061 00:46:41.239 --> 00:46:44.639 because it's damaged or whatever, and they can't. So I 1062 00:46:44.639 --> 00:46:47.079 don't even have any kind of a battery at all. 1063 00:46:48.559 --> 00:46:50.079 I don't even have one that I could take to 1064 00:46:50.159 --> 00:46:54.119 somebody and say, hey, can you rebuild this because they 1065 00:46:54.199 --> 00:46:56.599 kept it. They advised me to send it to them, 1066 00:46:56.639 --> 00:47:00.440 and then they kept it because it hazardous shipping. 1067 00:47:01.280 --> 00:47:04.039 I understand what you're saying. I mean, you're not supposed 1068 00:47:04.039 --> 00:47:04.800 to ship. 1069 00:47:04.519 --> 00:47:06.760 The manufacturer of the battery. Is it possible to go 1070 00:47:06.800 --> 00:47:07.719 to the manufacturer? 1071 00:47:08.599 --> 00:47:09.760 It's all Chinese stuff? 1072 00:47:09.800 --> 00:47:12.039 Man, Well, Lit's online Sampson. 1073 00:47:12.360 --> 00:47:15.079 Yeah. Yeah, the batteries are made in China. 1074 00:47:15.760 --> 00:47:16.079 Uh. 1075 00:47:16.119 --> 00:47:18.039 And that's what they're saying, is that you know their 1076 00:47:18.079 --> 00:47:23.000 manufacturer is working on this diligently, and I'm not. 1077 00:47:22.920 --> 00:47:25.679 Sure what we could do. I mean us reaching out 1078 00:47:25.840 --> 00:47:28.159 to some company in the middle of. 1079 00:47:28.079 --> 00:47:30.360 Nowhere if you had the old one, I was going 1080 00:47:30.400 --> 00:47:33.480 to ask these guys, can you take a casing? Do 1081 00:47:33.519 --> 00:47:37.559 you know of a place that could actually refurbish a battery? 1082 00:47:37.559 --> 00:47:39.599 I don't think so, at least not at any kind 1083 00:47:39.599 --> 00:47:40.800 of effective cause, at. 1084 00:47:40.760 --> 00:47:41.840 Least not a lithium style. 1085 00:47:42.440 --> 00:47:42.639 Yeah. 1086 00:47:42.679 --> 00:47:44.880 I don't know any of that either myself. 1087 00:47:44.920 --> 00:47:46.079 But what I'm asking. 1088 00:47:45.880 --> 00:47:50.320 Is is there a consumer protection? No? 1089 00:47:50.000 --> 00:47:52.679 No, I'll tell you what you're up against. You're up 1090 00:47:52.719 --> 00:47:56.679 against you're out of warranty. That's the problem. If you 1091 00:47:56.679 --> 00:47:58.599 were under warranty. 1092 00:47:57.719 --> 00:48:01.559 I'm looking for my my like to be operational. They 1093 00:48:01.559 --> 00:48:05.960 sold me. They especially sold me an appliance that timed 1094 00:48:05.960 --> 00:48:10.320 out in fewer than two years. 1095 00:48:09.880 --> 00:48:12.840 David, I understand it, and it sucks. 1096 00:48:12.880 --> 00:48:16.800 But what I'm saying is the only consumer protection that 1097 00:48:16.840 --> 00:48:19.920 you might have. First of all, it's like pulling teeth, 1098 00:48:20.000 --> 00:48:22.960 but it's something. But the whole deal is it's. 1099 00:48:22.840 --> 00:48:25.960 Had a warranty. I get it. You don't want it warrantied. 1100 00:48:26.039 --> 00:48:26.920 You want to pay for it. 1101 00:48:26.960 --> 00:48:29.559 What I'm saying, though, is they stood up to the 1102 00:48:29.599 --> 00:48:33.039 warranty they guaranteed when you sold it. And that's what 1103 00:48:33.079 --> 00:48:35.320 I'm saying. That's why it's an uphill battle. 1104 00:48:35.559 --> 00:48:38.280 But if you can manage to get that old battery back, 1105 00:48:38.800 --> 00:48:40.920 there is a place here. There is a place right 1106 00:48:40.920 --> 00:48:44.599 here in Denver, Heigh c Battery that specializes in refurbishing 1107 00:48:44.599 --> 00:48:45.400 a lithium batteries. 1108 00:48:45.400 --> 00:48:49.159 They can refurbish a lithium battery, but he doesn't have the. 1109 00:48:49.119 --> 00:48:51.880 Old way, and they specialize in electric bike batteries. 1110 00:48:52.159 --> 00:48:56.719 Hold on, hold on, David, do you think there's got 1111 00:48:56.719 --> 00:48:58.679 to be a way to ship a lithium battery? They 1112 00:48:58.760 --> 00:49:01.000 might not want to do it like x air, but 1113 00:49:01.039 --> 00:49:02.719 there's got to be a way to get it shifted. 1114 00:49:02.760 --> 00:49:04.440 They shipped it to get it here to Colorado? Begin 1115 00:49:04.559 --> 00:49:05.719 with it? 1116 00:49:05.760 --> 00:49:07.880 Where did you where? Where did you ship it to? 1117 00:49:08.119 --> 00:49:08.199 Like? 1118 00:49:08.360 --> 00:49:09.360 What? What state? 1119 00:49:10.119 --> 00:49:13.599 I slipped at the California? I shipped it through the ups? 1120 00:49:14.000 --> 00:49:16.719 Okay, so here's what I hold on. Just hold on 1121 00:49:16.760 --> 00:49:18.039 a second. Two things. 1122 00:49:18.039 --> 00:49:20.599 One, I got to take a break to Jeff grabbed 1123 00:49:20.639 --> 00:49:21.159 their number. 1124 00:49:21.199 --> 00:49:23.000 I would love to try to get them on air 1125 00:49:23.079 --> 00:49:25.480 to figure out if that's how it works. I mean, 1126 00:49:25.519 --> 00:49:29.480 that's that's that's incredible to me. And then Jeremy and Michael, 1127 00:49:29.519 --> 00:49:32.000 you guys still hold on. We're gonna look at Michael's pictures. 1128 00:49:32.199 --> 00:49:34.599 Did you guys get them of the car? And then 1129 00:49:34.639 --> 00:49:36.400 I think I'm gonna turn this one over to a 1130 00:49:36.400 --> 00:49:38.840 deputy David, and we're going to have someone make a 1131 00:49:38.880 --> 00:49:41.400 call on your behalf to maybe just try to get 1132 00:49:41.440 --> 00:49:43.880 the old one back. I mean, if they can't do anything, 1133 00:49:43.880 --> 00:49:47.400 here's what I'm afraid of. They threw it out hold. 1134 00:49:47.159 --> 00:49:54.800 On go with a sure thing Denver's best roofer Excel 1135 00:49:54.920 --> 00:49:58.000 Roofing dot com. You don't pay a cent until you're content. 1136 00:50:01.360 --> 00:50:04.559 Time for an insurance check up free, no obligation. In comparison, 1137 00:50:04.679 --> 00:50:08.239 call Compass Insurance paying too much your coverage at dozens 1138 00:50:08.239 --> 00:50:10.960 of insurance companies find out now three oh three, seven 1139 00:50:11.079 --> 00:50:13.880 seven to one help. You'll think you're his only customer 1140 00:50:13.920 --> 00:50:16.199 when you choose Frank durand the real estate Man dot 1141 00:50:16.199 --> 00:50:19.559 com to list your home with Remax Alliance three oh 1142 00:50:19.559 --> 00:50:34.599 three nine two zero sixteen twenty two. 1143 00:50:35.880 --> 00:50:37.960 All right, three oh three seven one three eight two 1144 00:50:37.960 --> 00:50:40.199 five five three oh three Martino, we got a lot 1145 00:50:40.199 --> 00:50:43.679 of cooking here. I did not get to look at 1146 00:50:43.679 --> 00:50:45.920 those pictures over the break, did you. 1147 00:50:45.960 --> 00:50:46.199 Guys. 1148 00:50:46.280 --> 00:50:48.679 Let's look at them real quick and we'll bring Michael 1149 00:50:48.719 --> 00:50:51.599 back up. Let's see. I'm sorry, everybody. 1150 00:50:51.599 --> 00:50:53.840 What I'm looking at is a picture Kelly sent me 1151 00:50:54.119 --> 00:50:56.920 from a guy that says a body shop charged him 1152 00:50:56.960 --> 00:51:00.599 seven thousand dollars for hell damage and it's a absolutely 1153 00:51:00.679 --> 00:51:06.519 horrible Well, I'm not going to say it's here's the problem. 1154 00:51:07.079 --> 00:51:09.679 I'm not gonna say it's the word. It's not what 1155 00:51:09.800 --> 00:51:11.800 I thought I was going to look at did you guys. 1156 00:51:11.599 --> 00:51:13.599 Get it's also a gloomy day, so at least something 1157 00:51:13.679 --> 00:51:14.960 to be desired for these pictures? 1158 00:51:15.519 --> 00:51:19.440 It sure does, and that's the problem. Plus it's hard 1159 00:51:19.480 --> 00:51:22.199 to see those real little hail ones. I mean, I 1160 00:51:22.280 --> 00:51:25.599 remember shopping for a little car one time and all 1161 00:51:25.639 --> 00:51:27.480 the pictures of it didn't show any hail, and I 1162 00:51:27.480 --> 00:51:30.440 show up and it did. Ah jeez. Let me go 1163 00:51:30.519 --> 00:51:32.119 back to him. 1164 00:51:32.360 --> 00:51:35.119 Hey, Michael, we're going to try to call over there 1165 00:51:35.119 --> 00:51:38.880 and talk to him. All right, Okay, do you know 1166 00:51:38.960 --> 00:51:39.760 the phone number for. 1167 00:51:39.880 --> 00:51:48.199 Him, Colorado Fleet hold on. I want you to give 1168 00:51:48.239 --> 00:51:49.119 it to Kelly. Kelly. 1169 00:51:49.159 --> 00:51:51.280 I want you to try to get Colorado Fleet on 1170 00:51:51.800 --> 00:51:53.679 and tell them. You know, we've got a caller. You 1171 00:51:53.719 --> 00:51:55.480 know how to get a company on. Let's get him 1172 00:51:55.559 --> 00:51:58.920 on the air. Let's hear their side the only problem 1173 00:51:59.000 --> 00:52:02.599 I'm having, and I'll bring Michael well. Kelly's got him. 1174 00:52:03.000 --> 00:52:05.519 He's not giving him an opportunity to fix it. And 1175 00:52:05.599 --> 00:52:08.760 I understand why they had it for six weeks. He 1176 00:52:08.800 --> 00:52:11.519 doesn't think they can possibly do it right. And when 1177 00:52:11.519 --> 00:52:14.760 they handed it back to him in bad shape. Although 1178 00:52:15.079 --> 00:52:17.000 I don't know, I don't think the picture showed it. 1179 00:52:17.039 --> 00:52:18.480 What do you guys think, Like. 1180 00:52:18.440 --> 00:52:20.760 I said, with a gloomy day like that, maybe it's 1181 00:52:20.800 --> 00:52:21.559 worse than it is. 1182 00:52:21.599 --> 00:52:23.599 But I mean, do you see anything wrong with it? 1183 00:52:23.920 --> 00:52:26.239 I mean you definitely see some spots, sure, okay, but 1184 00:52:26.360 --> 00:52:28.280 you definitely can't tell what he was talking about where 1185 00:52:28.280 --> 00:52:29.480 they blended the paint and whatnot. 1186 00:52:29.719 --> 00:52:32.239 Let's try to get that guy back on and hopefully, Hey, 1187 00:52:32.280 --> 00:52:33.000 that's what we do. 1188 00:52:33.039 --> 00:52:39.719 We try to work that out. Now, what's question on speed? Question? Speed? 1189 00:52:40.920 --> 00:52:42.599 Wait a minute, we got to go back to David. 1190 00:52:42.639 --> 00:52:46.599 Hey, David, we found a place that can actually referb 1191 00:52:46.679 --> 00:52:48.639 that battery if you can get it back. But what 1192 00:52:48.719 --> 00:52:53.679 I want I would like Deputy Scott is did Deputy 1193 00:52:53.679 --> 00:52:57.239 Scott report for duty? Does anybody know? Hey, Deputy Scott 1194 00:52:57.280 --> 00:52:59.119 email me if you did. I want to put you 1195 00:52:59.199 --> 00:53:02.000 on this. We're gonna have him reach out to that 1196 00:53:02.119 --> 00:53:05.000 company in California. When you call up there. I mean, 1197 00:53:05.039 --> 00:53:07.679 they're local, right, there's like a human you can talk to. 1198 00:53:09.639 --> 00:53:11.039 They're out of California. 1199 00:53:11.239 --> 00:53:14.119 Yeah, okay, that's what I'm saying. So they're just ordering everything. 1200 00:53:14.320 --> 00:53:16.920 I see the bind. I understand everything going on. You've 1201 00:53:16.920 --> 00:53:21.360 got a worthless bike, literally it's worthless, although you can 1202 00:53:21.400 --> 00:53:24.920 get more exercise without the battery, so there's that. 1203 00:53:25.159 --> 00:53:27.480 Yeah, but it's not as much fun. 1204 00:53:27.360 --> 00:53:29.400 No, it's not as much. I have one too. 1205 00:53:29.719 --> 00:53:32.320 It's not quite as beefy as yours, but it's very 1206 00:53:32.360 --> 00:53:36.480 close and it's actually awesome. Does that one? When it works? 1207 00:53:36.679 --> 00:53:39.559 Can you do throttle only and you don't have to pedal? 1208 00:53:41.199 --> 00:53:42.320 Oh? Yeah you can, yup. 1209 00:53:42.519 --> 00:53:43.599 It's very powerful. 1210 00:53:43.679 --> 00:53:46.719 It's a mid dry thousand Wanton motors. 1211 00:53:46.719 --> 00:53:50.679 Wow, it's it'll fawing. 1212 00:53:50.519 --> 00:53:53.440 Just about anything, and it's just you know, it just 1213 00:53:53.559 --> 00:53:55.519 it'll roll over anything. 1214 00:53:55.599 --> 00:53:58.719 Yeah, that's cool. So listen, I'm gonna put Deputy Scott 1215 00:53:58.760 --> 00:54:01.199 on it. I need all your in information. Don't hang up. 1216 00:54:01.280 --> 00:54:03.679 Kelly's gonna get it. We're going to email it over 1217 00:54:03.719 --> 00:54:06.679 to him, and then he's going to contact you and 1218 00:54:06.800 --> 00:54:09.440 want at least you to email him a copy of 1219 00:54:09.440 --> 00:54:12.000 the receipt for the bike, maybe a copy of the 1220 00:54:12.079 --> 00:54:14.840 shipping for the battery, you get the idea, whatever he needs, 1221 00:54:14.880 --> 00:54:17.280 all right, yeah, yeah, all. 1222 00:54:17.199 --> 00:54:17.920 Right, hold tight. 1223 00:54:17.960 --> 00:54:20.719 Hopefully it's a big enough company they care about their name, 1224 00:54:21.360 --> 00:54:23.800 and we'll try it that way first, and if that 1225 00:54:23.880 --> 00:54:26.199 doesn't work, long as they answer the phone, we can 1226 00:54:26.239 --> 00:54:27.119 put them on blast. 1227 00:54:27.480 --> 00:54:29.039 I don't want to do that right now. Do you 1228 00:54:29.039 --> 00:54:30.159 guys know what that means? 1229 00:54:30.360 --> 00:54:33.000 That means I have all of our listeners, our YouTubers, 1230 00:54:33.000 --> 00:54:36.719 our facebookers, literally you know, reach out to him and 1231 00:54:36.760 --> 00:54:38.360 give them a true. 1232 00:54:37.960 --> 00:54:39.639 On air, ask him a question. 1233 00:54:39.719 --> 00:54:42.840 Sure, yeah, exactly, text them a nice question. But let's 1234 00:54:42.880 --> 00:54:44.920 see if we can't do it. That would suck, wouldn't it. 1235 00:54:44.960 --> 00:54:45.239 Guys? 1236 00:54:45.679 --> 00:54:46.800 Have you guys ever been. 1237 00:54:46.639 --> 00:54:49.840 Seem like there's some way that somebody can modify batteries, 1238 00:54:50.039 --> 00:54:50.920 you know, because they. 1239 00:54:50.840 --> 00:54:54.559 Are found a place they specialize in e bikes. How 1240 00:54:54.599 --> 00:54:56.880 much did they say how much it is to refirm? 1241 00:54:57.079 --> 00:54:58.960 No, I'm sure it depends on what you do. 1242 00:54:59.079 --> 00:55:00.960 I think it would be understaid an hundred. 1243 00:55:00.679 --> 00:55:02.000 I would hope so. 1244 00:55:02.280 --> 00:55:05.000 And it's lithium. Yeah, I didn't even know you could do. 1245 00:55:05.079 --> 00:55:07.000 Even if they can't get the old one, there's got 1246 00:55:07.039 --> 00:55:09.400 to be some way to modify another one to work 1247 00:55:09.440 --> 00:55:11.360 on this bike. As long as you can meet. 1248 00:55:11.239 --> 00:55:12.880 The specs, well, they clip in. 1249 00:55:12.960 --> 00:55:14.960 That's the big I understand they may have to be 1250 00:55:15.000 --> 00:55:17.880 a separate mounting or something something something, but I mean, 1251 00:55:17.960 --> 00:55:19.880 this can't be the first time that the battery is 1252 00:55:19.880 --> 00:55:21.960 obsolete on one of these integral batteries. 1253 00:55:22.079 --> 00:55:22.920 Yeah, on mine. 1254 00:55:23.239 --> 00:55:26.519 I can't imagine how you would It would cost more 1255 00:55:26.679 --> 00:55:29.800 just to modify that battery because you got the rail 1256 00:55:30.039 --> 00:55:32.480 and then it like slips in and then you push 1257 00:55:32.519 --> 00:55:35.360 it down and there's like six prongs that plug in 1258 00:55:35.719 --> 00:55:37.880 and it rides that rail going up. I mean it 1259 00:55:37.920 --> 00:55:41.360 would be anything's possible. Yep, but my got you can 1260 00:55:41.400 --> 00:55:42.800 buy another bike at some point. 1261 00:55:42.840 --> 00:55:43.599 Yeah, I know. 1262 00:55:44.000 --> 00:55:46.320 Did you guys ever work on a car where you 1263 00:55:46.360 --> 00:55:47.960 simply couldn't get a part for it? 1264 00:55:48.039 --> 00:55:52.000 The obsoletely mean one you go, I'm sure, well no, 1265 00:55:52.079 --> 00:55:54.440 I mean, you know a ten year old you know 1266 00:55:54.519 --> 00:55:56.920 with a tip of module, you know, he just can't 1267 00:55:56.920 --> 00:56:01.480 get We went through the hell's a tippa integrated control modules. 1268 00:56:01.519 --> 00:56:04.719 So basically it's a it's a it's a solid state 1269 00:56:04.960 --> 00:56:07.159 relay board, if you will. And if it goes out, 1270 00:56:07.159 --> 00:56:09.679 what well it goes out, the fuel pump won't work 1271 00:56:09.840 --> 00:56:12.320 or wait, that's it. It can be any number of things. 1272 00:56:12.519 --> 00:56:14.880 We had. One had a transmission issue because the tip 1273 00:56:14.960 --> 00:56:15.320 went down. 1274 00:56:16.400 --> 00:56:19.239 You're saying, if someone what what kind of vehicle are 1275 00:56:19.280 --> 00:56:20.000 they dodge? 1276 00:56:20.280 --> 00:56:21.119 Ten year old dollars? 1277 00:56:21.320 --> 00:56:23.400 You have one of these and the tip of module 1278 00:56:23.519 --> 00:56:26.000 goes out. You basically have a car. 1279 00:56:25.880 --> 00:56:26.519 That won't run. 1280 00:56:27.079 --> 00:56:29.679 It may not run, or the transmission man up malfunction, 1281 00:56:29.840 --> 00:56:31.760 or a four wheel drive might not work. It depends 1282 00:56:31.760 --> 00:56:32.679 on the failure on it. 1283 00:56:32.920 --> 00:56:35.800 Oh my god. Now those places that do we build them? 1284 00:56:36.000 --> 00:56:37.199 How much is that generally? 1285 00:56:37.719 --> 00:56:40.320 It will depends on what the popularity in the market, 1286 00:56:40.400 --> 00:56:41.840 So it's almost like a cluster. 1287 00:56:42.719 --> 00:56:45.559 You'd have to send it out to someone, they rebuild it, 1288 00:56:45.840 --> 00:56:48.599 and then you get it back. So it's like a motherboard. 1289 00:56:48.639 --> 00:56:50.920 Yeah, but in that respect, we went through five before 1290 00:56:50.960 --> 00:56:51.880 we found a good one. 1291 00:56:52.000 --> 00:56:56.480 Oh my god. So there is it a big issue 1292 00:56:56.480 --> 00:56:57.119 with Dodge. 1293 00:56:57.360 --> 00:56:59.639 It's not just Dodge, it's most of the manufactors all 1294 00:56:59.679 --> 00:57:02.280 we work. Dodge is a big problem because they absolute 1295 00:57:02.360 --> 00:57:02.920 things quick. 1296 00:57:03.320 --> 00:57:04.079 That is crazy. 1297 00:57:04.199 --> 00:57:05.880 I read a work around when we had to wire 1298 00:57:06.000 --> 00:57:07.719 relays separately from the board. 1299 00:57:07.880 --> 00:57:10.519 All right, hey, Kelly, you got all that information on 1300 00:57:10.920 --> 00:57:14.000 uh David, right, I do? Yeah, cool, And we're going 1301 00:57:14.079 --> 00:57:16.960 to send that to Scott. I don't know if he's listening, 1302 00:57:17.000 --> 00:57:18.760 but let me know and make sure he got it, 1303 00:57:18.800 --> 00:57:20.519 because I'd love for him to give him a call 1304 00:57:20.559 --> 00:57:21.679 today if he's on duty. 1305 00:57:21.760 --> 00:57:24.840 Yeah, and I do have an update on Colorado fleetwork. 1306 00:57:24.920 --> 00:57:26.760 Oh thank you you called over to them. 1307 00:57:26.840 --> 00:57:28.079 I did if you talked. 1308 00:57:28.400 --> 00:57:30.320 Okay, hold tight, we're going to get that update. 1309 00:57:30.320 --> 00:57:32.920 We're gonna find out why these guys said they did 1310 00:57:32.960 --> 00:57:34.639 the I assume it was paintless. 1311 00:57:34.840 --> 00:57:37.760 Hey, was it paintless? Don't repair, Michael, I assume it was. 1312 00:57:40.440 --> 00:57:42.119 I don't know how he was going to repair. 1313 00:57:42.159 --> 00:57:43.920 Okay, hold on, it had to be paintless. 1314 00:57:43.920 --> 00:57:45.760 Stand But we're going to find out what they said 1315 00:57:45.800 --> 00:57:48.480 to Kelly, and I hope they were polite, but we're 1316 00:57:48.519 --> 00:57:49.719 gonna find out after this. 1317 00:57:54.840 --> 00:57:58.119 Go with a sure thing Denver's Best roofer Excel Roofing 1318 00:57:58.199 --> 00:58:00.840 dot com. You don't pay a second on until you're content. 1319 00:58:04.199 --> 00:58:07.400 Time for an insurance check up free, no obligation. In comparison, 1320 00:58:07.519 --> 00:58:11.079 call Compass Insurance paying too much your coverage at dozens 1321 00:58:11.119 --> 00:58:13.840 of insurance companies find out now three oh three seven 1322 00:58:13.880 --> 00:58:14.440 to seven to one. 1323 00:58:14.519 --> 00:58:14.800 Help. 1324 00:58:14.960 --> 00:58:17.599 You'll think you're his only customer when you choose Frank 1325 00:58:17.679 --> 00:58:20.119 durand the real estate Man dot com to list your 1326 00:58:20.159 --> 00:58:23.320 home with Remax Alliance three oh three nine two zero 1327 00:58:23.400 --> 00:58:25.719 sixteen twenty two. 1328 00:58:26.960 --> 00:58:29.000 All right, three oh three seven one three eight, two, 1329 00:58:29.000 --> 00:58:32.239 five to five. You know the problem with those electric bikes. 1330 00:58:32.519 --> 00:58:35.840 They're electric bikes. I mean it's like a motorcycle. I 1331 00:58:35.920 --> 00:58:37.639 love ours, but. 1332 00:58:37.119 --> 00:58:39.119 But you get no exercise using them. 1333 00:58:39.239 --> 00:58:41.280 Yeah. So there's two ways to use them. 1334 00:58:41.280 --> 00:58:44.559 One it's assist, so you have to pedal, and then 1335 00:58:44.679 --> 00:58:47.119 you can set doc how hard you want to pedal, 1336 00:58:47.679 --> 00:58:49.960 And that's how most of them are. But mine actually 1337 00:58:50.039 --> 00:58:52.920 as a free wheeler, which means I can just go 1338 00:58:53.280 --> 00:58:55.639 And the problem with that is generally if we go on, 1339 00:58:55.840 --> 00:58:57.800 like we haven't done it for a while, but like 1340 00:58:57.880 --> 00:59:01.119 twelve miles is nothing, and by the time we're getting 1341 00:59:01.199 --> 00:59:03.800 back home, I'm just like, I'm nothing but gas. 1342 00:59:04.159 --> 00:59:04.679 You know, I'm not. 1343 00:59:04.920 --> 00:59:08.079 I'm not using the peddling, So I don't know. They're 1344 00:59:08.159 --> 00:59:10.119 kind of cool though. That one that guy had looked 1345 00:59:10.159 --> 00:59:15.119 really cool. Where do we leave off, gentlemen, Oh, yeah, 1346 00:59:15.239 --> 00:59:18.079 we've got a couple of things here. One Kelly reached 1347 00:59:18.079 --> 00:59:20.920 out to that body shop what is it, Colorado Fleet. 1348 00:59:20.679 --> 00:59:27.079 What it's called Colorado Fleet Works Works, and you talked 1349 00:59:27.079 --> 00:59:27.400 to him. 1350 00:59:27.440 --> 00:59:29.840 Did you bring up our caller Michael? Do they know 1351 00:59:29.880 --> 00:59:30.400 who he is? 1352 00:59:30.639 --> 00:59:32.280 I didn't even get a chance to do that. 1353 00:59:32.679 --> 00:59:33.440 You didn't why. 1354 00:59:34.320 --> 00:59:39.280 I got as far as hello, how are you. I'm Kelly, 1355 00:59:40.840 --> 00:59:45.280 and I'm calling from the Tom Martine Troubleshooter radio show. 1356 00:59:45.400 --> 00:59:49.079 Click just like that, just like that, just like that, just. 1357 00:59:49.039 --> 00:59:51.079 Like that, and then like that, and then I called 1358 00:59:51.119 --> 00:59:55.960 him back because you know, obviously we got disconnected. So 1359 00:59:56.079 --> 00:59:58.320 I called him back and I left him a very 1360 00:59:58.400 --> 00:59:59.239 nice voicemail. 1361 01:00:00.039 --> 01:00:02.960 Well answering, Well, no, wait a minute, what kind of 1362 01:00:03.000 --> 01:00:04.000 voicemail would you say? 1363 01:00:04.840 --> 01:00:05.039 Oh? 1364 01:00:05.119 --> 01:00:08.039 I said, you know, I believe we got disconnected. We'd 1365 01:00:08.079 --> 01:00:09.239 still love to talk with him. 1366 01:00:09.440 --> 01:00:13.079 So you weren't being you weren't being facetious. You left 1367 01:00:13.119 --> 01:00:16.039 him a nice voicemail I did. Thank god, you know 1368 01:00:16.119 --> 01:00:17.320 what what number did you call? 1369 01:00:17.400 --> 01:00:17.719 Kelly? 1370 01:00:17.920 --> 01:00:19.880 Because I would like other people to leave him a 1371 01:00:19.960 --> 01:00:23.760 nice voicemail. I really think that would help in this case, 1372 01:00:24.199 --> 01:00:27.400 because Michael's van looks horrible. All I want to do 1373 01:00:27.639 --> 01:00:29.559 is figure out what's going on. So let's do this 1374 01:00:29.599 --> 01:00:33.280 in two parts. One, I would like people to call 1375 01:00:33.400 --> 01:00:36.280 up and give him, you know, an on air review. 1376 01:00:36.360 --> 01:00:38.360 Really, don't be mean, there's nothing to do with this. 1377 01:00:38.559 --> 01:00:39.639 No, it's very nice. 1378 01:00:39.800 --> 01:00:43.159 I think the owner, I think the owner deserves to know. 1379 01:00:43.239 --> 01:00:46.000 We don't know if that's an employee answering, they really 1380 01:00:46.039 --> 01:00:49.639 should know how they're treating Michael, at least according to Michael, 1381 01:00:49.920 --> 01:00:52.480 and then how they treat anybody that just calls up, 1382 01:00:52.840 --> 01:00:55.119 which is crazy. He didn't have to come on air. 1383 01:00:55.199 --> 01:00:56.679 I mean, I love when they come on air. It 1384 01:00:56.679 --> 01:00:58.920 shows a lot of character. But I mean we just 1385 01:00:58.960 --> 01:00:59.920 wanted some information. 1386 01:01:00.719 --> 01:01:03.800 Well that's what I was trying to get out. 1387 01:01:04.360 --> 01:01:06.880 Yeah, and there was nothing though, Just click, you said, 1388 01:01:06.880 --> 01:01:13.000 Tom Martinez, show click, click click, unbelievable, what listener, What 1389 01:01:13.119 --> 01:01:13.920 number did you call? 1390 01:01:14.840 --> 01:01:20.199 So the number that he gave me and this the. 1391 01:01:20.159 --> 01:01:24.360 Caller Michael, Michael. But when they answered it was Colorado Fleetwork. 1392 01:01:24.519 --> 01:01:25.519 His name is Mike. 1393 01:01:26.000 --> 01:01:28.920 So you called Mike Colorado Fleetworks at. 1394 01:01:28.880 --> 01:01:33.719 Three oh three yep, five zero zero yeah, five one 1395 01:01:34.159 --> 01:01:39.960 zero five, fifty one fifty no five one zero five five. 1396 01:01:39.840 --> 01:01:41.320 One zero five five. 1397 01:01:41.400 --> 01:01:44.800 I got it backwards. Fifty one oh five, three oh three, 1398 01:01:44.920 --> 01:01:47.480 five hundred five to one oh five correct. 1399 01:01:47.559 --> 01:01:49.519 And that's the number where the guy hung up on you. 1400 01:01:49.960 --> 01:01:52.400 And that's the number where when Michael, you went and 1401 01:01:52.440 --> 01:01:54.920 picked up your van and I saw the pictures and 1402 01:01:55.000 --> 01:01:57.440 it just looks horrible. Those pictures you sent me, they're 1403 01:01:57.440 --> 01:02:00.159 almost impossible to see the hell, but if you drove 1404 01:02:00.159 --> 01:02:01.199 it up here, it's everywhere. 1405 01:02:01.280 --> 01:02:04.039 Right, Oh, definitely. 1406 01:02:04.159 --> 01:02:06.480 How far are you from here? You offered that before. 1407 01:02:06.519 --> 01:02:09.440 How far are you what's your location? 1408 01:02:09.960 --> 01:02:10.119 Were? 1409 01:02:10.239 --> 01:02:12.079 Well, Kelly, you'll give that. I don't want to give 1410 01:02:12.079 --> 01:02:14.119 it off air, but we're basically in the tech center. 1411 01:02:14.280 --> 01:02:15.840 We're like Bellevue and twenty five. 1412 01:02:15.920 --> 01:02:18.239 Dude, okay, thirty minutes. 1413 01:02:18.320 --> 01:02:20.079 All right, hold on, I want to see the van 1414 01:02:20.159 --> 01:02:23.079 in person, or I want you guys to check it out. 1415 01:02:23.159 --> 01:02:25.440 You know, they do have another number on their website. 1416 01:02:26.039 --> 01:02:27.840 Yeah, but we'll just go with the number he gave 1417 01:02:27.920 --> 01:02:30.159 us because that's what he dealt with. But people, when 1418 01:02:30.159 --> 01:02:33.239 you call up Colorado Fleet Works, ask for Mike, or 1419 01:02:33.280 --> 01:02:35.480 ask for the owner or ask for the manager. 1420 01:02:35.679 --> 01:02:37.000 That's what you should do, and. 1421 01:02:37.079 --> 01:02:37.639 Just be nice. 1422 01:02:37.639 --> 01:02:42.159 Say, look, you know this guy Michael. You guys worked 1423 01:02:42.159 --> 01:02:44.039 on his van. He picked it up, and it's just 1424 01:02:44.159 --> 01:02:48.880 in horrible, horrible shape, simple as that. It's in horrible shape. 1425 01:02:48.880 --> 01:02:49.719 It doesn't look good. 1426 01:02:49.960 --> 01:02:51.840 I'm going to verify that when he's here in a 1427 01:02:51.880 --> 01:02:53.559 half hour, one of us will. 1428 01:02:53.639 --> 01:02:55.360 And then we'll kind of go from there. I mean, 1429 01:02:55.400 --> 01:02:57.119 I don't know why they would just hang up like that. 1430 01:02:57.360 --> 01:02:59.119 They don't have to come on the air. We love 1431 01:02:59.159 --> 01:03:00.920 it when they come on there, but they don't have to. 1432 01:03:01.400 --> 01:03:04.000 You know, we're not the cops, and you don't even 1433 01:03:04.000 --> 01:03:07.360 got to talk to the cops. Quite frankly, Hey, Jeremy, 1434 01:03:07.360 --> 01:03:08.280 what's going on with you? 1435 01:03:08.360 --> 01:03:08.920 And Wilma? 1436 01:03:09.119 --> 01:03:11.719 You'll be next two lines open in a second three 1437 01:03:11.880 --> 01:03:15.000 zero three seven one three eight two five five three 1438 01:03:15.079 --> 01:03:18.199 oh three, Martino, any questions. You've been ripped off over 1439 01:03:18.280 --> 01:03:21.639 three hundred million dollars we've recovered, Wilma, what's going on 1440 01:03:21.719 --> 01:03:28.719 with you? Hey, Wilma, WoT my hat? 1441 01:03:28.880 --> 01:03:29.119 Jam? 1442 01:03:30.639 --> 01:03:33.199 Hold on a second, Wilma, I am so sorry. I 1443 01:03:33.320 --> 01:03:37.119 meant to go to Jeremy. Jeremy, I apologize. If you 1444 01:03:37.199 --> 01:03:39.679 call back, I promise I'll pop you on first. I 1445 01:03:39.880 --> 01:03:42.119 just whatever, I hit the wrong button, to be quite honest, 1446 01:03:42.159 --> 01:03:44.360 I had a long night. So, so what's going on 1447 01:03:44.400 --> 01:03:44.639 with you? 1448 01:03:44.719 --> 01:03:45.079 Wilma? 1449 01:03:47.039 --> 01:03:52.519 Okay? So I bought this twenty sixteen janc Ganali terrain 1450 01:03:53.639 --> 01:03:58.320 dar two. Okay, good, great, all right? And then last 1451 01:03:58.360 --> 01:04:00.440 year the chick engine like came on. 1452 01:04:00.639 --> 01:04:05.280 So it's a twenty twenty two Denali sixteen twenty sixteen, 1453 01:04:05.400 --> 01:04:06.599 twenty sixteen, Denali. 1454 01:04:06.920 --> 01:04:08.480 She bought it in twenty two. 1455 01:04:08.840 --> 01:04:11.320 Oh, I got it, and I only had like I 1456 01:04:11.360 --> 01:04:13.239 only had like when I bought it. I had ninety 1457 01:04:13.280 --> 01:04:14.280 one thousand miles on it. 1458 01:04:14.519 --> 01:04:14.840 Got it. 1459 01:04:14.880 --> 01:04:20.760 So so everything was run great until last year. The 1460 01:04:20.840 --> 01:04:23.400 check engine I came on and I took it to 1461 01:04:23.400 --> 01:04:25.960 several different places. I said, Oh, it's the timing team. 1462 01:04:26.000 --> 01:04:28.320 You have to take it to dealership. 1463 01:04:28.880 --> 01:04:32.360 Well that's not true, but okay, okay. 1464 01:04:33.119 --> 01:04:36.199 So I took it the short line GMC on Havana okay, 1465 01:04:36.760 --> 01:04:39.320 and they replaced it. And then after that then I 1466 01:04:39.360 --> 01:04:42.400 had no get up and go. So they took it 1467 01:04:42.480 --> 01:04:45.199 back and they're saying, oh, well, you need an exhaust, 1468 01:04:45.440 --> 01:04:46.840 sell me need a manifold. 1469 01:04:47.360 --> 01:04:48.000 All this so. 1470 01:04:47.960 --> 01:04:50.079 They're trying to sell you everything under the sun. 1471 01:04:51.280 --> 01:04:54.639 Basically, yes, all right, hold on a thousand dollars on 1472 01:04:54.760 --> 01:04:55.519 that I got you. 1473 01:04:55.599 --> 01:04:57.679 Hold on, Wilma, We're going to dig into the story. 1474 01:04:57.719 --> 01:04:58.119 I get it. 1475 01:04:58.159 --> 01:05:00.639 I mean, she's definitely unhappy with whatever is going on, 1476 01:05:01.039 --> 01:05:02.800 and we'll get to it right after this. 1477 01:05:08.280 --> 01:05:11.519 Go with a sure thing Denver's Best roofer Excel roofing 1478 01:05:11.639 --> 01:05:12.199 dot com. 1479 01:05:12.239 --> 01:05:17.719 You don't pay a cent until you're contenth. 1480 01:05:17.639 --> 01:05:20.840 Time for an insurance check up free, no obligation. In comparison, 1481 01:05:20.960 --> 01:05:24.519 call Compass Insurance paying too much your coverage at dozens 1482 01:05:24.559 --> 01:05:27.280 of insurance companies. Find out now three oh three seven 1483 01:05:27.360 --> 01:05:30.199 seven to one help. You'll think you're his only customer 1484 01:05:30.239 --> 01:05:32.480 when you choose Frank durand the real estate man dot 1485 01:05:32.519 --> 01:05:35.840 com to list your home with Remax Alliance three oh 1486 01:05:35.880 --> 01:05:48.320 three nine two zero sixteen twenty two. 1487 01:05:49.320 --> 01:05:51.840 All right, three oh three seven one three eight two 1488 01:05:52.119 --> 01:05:55.000 five five, we do have two lines open three oh 1489 01:05:55.079 --> 01:05:58.480 three Martino. So Wilma, and I promise Jeremy your next 1490 01:05:58.480 --> 01:06:00.559 No matter what I talked to you off air, Wilma, 1491 01:06:00.880 --> 01:06:04.599 you're twenty sixteen Denali who told you it needed a 1492 01:06:04.639 --> 01:06:05.320 timing chain? 1493 01:06:08.039 --> 01:06:10.039 Well, first I told me that it was MIAs that 1494 01:06:11.119 --> 01:06:13.440 offers like pilots in being. 1495 01:06:13.360 --> 01:06:15.719 Okay, and then they said to bring it to the 1496 01:06:15.760 --> 01:06:16.440 dealership to. 1497 01:06:16.559 --> 01:06:17.440 Me a solenoid. 1498 01:06:17.719 --> 01:06:20.000 First they told me a selenoids, and that was that 1499 01:06:20.159 --> 01:06:21.920 was it might still have to. 1500 01:06:21.880 --> 01:06:24.199 Put it okay. 1501 01:06:24.360 --> 01:06:27.280 Then after doing that, then they're the one just said that. 1502 01:06:27.519 --> 01:06:31.760 And then when I called it, I think everybody start saying, well, 1503 01:06:31.760 --> 01:06:33.960 if you really wanted done, right, take it to a doer. 1504 01:06:34.199 --> 01:06:36.760 Yeah, well I disagree with that, but that doesn't matter. 1505 01:06:36.840 --> 01:06:39.480 Let me ask you some wilma. Was it just the 1506 01:06:39.599 --> 01:06:42.360 check engine like coming on? Was the vehicle still running? 1507 01:06:42.400 --> 01:06:45.079 Okay, yes, yes it was. 1508 01:06:45.320 --> 01:06:45.639 Guys? 1509 01:06:45.719 --> 01:06:47.159 Why would then. 1510 01:06:47.360 --> 01:06:49.719 Hold on a second twenty sixteen dollars? 1511 01:06:49.760 --> 01:06:49.920 What? 1512 01:06:50.880 --> 01:06:51.280 Guys? 1513 01:06:51.559 --> 01:06:53.800 Why would they do a sylenoid? I mean, I'm not 1514 01:06:53.840 --> 01:06:55.760 saying they should have or wouldn't have. Is there a 1515 01:06:55.800 --> 01:06:56.920 code they might have pulled it? 1516 01:06:57.000 --> 01:06:57.920 Sylenoid? 1517 01:06:58.079 --> 01:07:01.039 Yeah, it's called a VBT solenoid, okay, because it actually 1518 01:07:01.119 --> 01:07:04.400 adjusts the camshaft timing inside the motor through that solenoid. 1519 01:07:04.639 --> 01:07:08.000 So if the timing's off, do do a list necessarily 1520 01:07:08.079 --> 01:07:11.280 off or anything. But it's not correlating properly. So that's 1521 01:07:11.280 --> 01:07:12.280 what the computer sees. 1522 01:07:12.440 --> 01:07:14.760 So you might have thrown a solenoid in it too. 1523 01:07:14.960 --> 01:07:17.159 Well, I would have started with a solenoid depending on 1524 01:07:17.199 --> 01:07:19.639 what we found, but that's that's not uncommon to start there. 1525 01:07:19.719 --> 01:07:22.320 Okay, So then they told you at that point to 1526 01:07:22.400 --> 01:07:22.679 do what? 1527 01:07:24.880 --> 01:07:28.199 So then I get the timing chain and then like 1528 01:07:28.239 --> 01:07:30.199 a two days later I had no get up and go. 1529 01:07:30.280 --> 01:07:32.800 I'm not kidding you, aftergot the car back. It's like 1530 01:07:33.360 --> 01:07:35.400 I could barely get to forty miles an Now. 1531 01:07:35.559 --> 01:07:38.480 Hey, Wilma, I'm sorry, but they did not miight, just 1532 01:07:38.599 --> 01:07:40.199 didn't do the timing chain, did. 1533 01:07:40.039 --> 01:07:44.280 They No, it was MC short short Line. 1534 01:07:44.320 --> 01:07:45.679 Thank you, so short Line. 1535 01:07:46.039 --> 01:07:48.559 Did you like how long after you had the solenoid 1536 01:07:48.599 --> 01:07:49.880 done did you go to short Line? 1537 01:07:52.159 --> 01:07:54.000 Probably the next couple of days. 1538 01:07:54.039 --> 01:07:56.679 Excellent, so you bring it over there. And how much 1539 01:07:56.719 --> 01:07:58.639 did you pay for the timing chain repair? 1540 01:08:00.480 --> 01:08:03.199 That was around four thousand? 1541 01:08:03.800 --> 01:08:05.280 That sound right, guys, that's in line. 1542 01:08:05.320 --> 01:08:07.159 Yeah, that's pretty and I don't care about the price 1543 01:08:07.360 --> 01:08:08.480 as long as they did everything. 1544 01:08:08.599 --> 01:08:11.599 Yeah, okay, so then you then you pack it up. 1545 01:08:11.880 --> 01:08:16.039 Yeah, and then, like I said, a week later, then 1546 01:08:16.039 --> 01:08:17.600 I had no get up and go. It was only 1547 01:08:17.600 --> 01:08:20.000 going to forty hours hour. So I took it back 1548 01:08:20.039 --> 01:08:24.199 into them the short line. And then that's when they said, oh, well, 1549 01:08:24.239 --> 01:08:27.520 you need a whole new exhaust stuff, you need new manicles, 1550 01:08:27.560 --> 01:08:29.600 you need this they guess, which came up to over 1551 01:08:30.199 --> 01:08:31.359 eight thousand dollars. 1552 01:08:31.399 --> 01:08:35.840 Oh my god, there's. 1553 01:08:34.399 --> 01:08:35.960 A fine yep. 1554 01:08:36.239 --> 01:08:39.119 Okay. After they did that, they cars I had to wait. 1555 01:08:38.960 --> 01:08:41.760 Wait wait wait, wait wait wait wait wait you did 1556 01:08:41.760 --> 01:08:47.199 the eight thousand dollars worth of work. Yeah, plus the four. 1557 01:08:48.479 --> 01:08:51.279 Yeah, so you're twelve grand in was short line at 1558 01:08:51.279 --> 01:08:51.720 this point. 1559 01:08:53.399 --> 01:08:57.039 At that point, yes, everything, I swear. 1560 01:08:57.119 --> 01:08:59.359 If you're not going to tell me that it was 1561 01:08:59.520 --> 01:09:02.039 nice and running well, at this point, my head's going 1562 01:09:02.119 --> 01:09:02.800 to explode. 1563 01:09:03.079 --> 01:09:03.880 What happened? 1564 01:09:05.359 --> 01:09:06.960 Well, this was all done in July. 1565 01:09:07.279 --> 01:09:10.880 Okay here okay. So then in December, all of a 1566 01:09:10.920 --> 01:09:12.880 sudden they checked the engine light was coming on. They 1567 01:09:12.880 --> 01:09:15.760 didn't get me in until like January third. Take it 1568 01:09:15.800 --> 01:09:18.319 in January third, they finally could get their little thing. 1569 01:09:18.720 --> 01:09:20.279 You need a whole new engine. 1570 01:09:20.960 --> 01:09:23.920 Oh my god. What did they say was wrong with it? 1571 01:09:25.399 --> 01:09:27.039 They didn't know. They just said it's seating up a 1572 01:09:27.039 --> 01:09:29.600 lot of oil. So then I put picked to this 1573 01:09:29.680 --> 01:09:34.279 guy on the ninth. It's called home Old BnB Automotive 1574 01:09:34.319 --> 01:09:34.920 in Lakewood. 1575 01:09:35.119 --> 01:09:35.479 Okay. 1576 01:09:36.479 --> 01:09:40.840 He picked up my car on January ninth and he said, yeah, 1577 01:09:40.880 --> 01:09:42.479 you need a new engine. And he kind of went 1578 01:09:42.520 --> 01:09:45.119 through it and he said, oh, there's oil. I mean 1579 01:09:45.159 --> 01:09:48.720 there's gasing oil. I don't know how gasoline could get 1580 01:09:48.720 --> 01:09:55.239 my when somebody poured it in there the ring and. 1581 01:09:56.920 --> 01:09:57.439 Keep going with. 1582 01:09:58.880 --> 01:10:01.920 So then I purch it's a brand new engine. And 1583 01:10:01.960 --> 01:10:04.479 then plus he put in all this other stuff they 1584 01:10:04.520 --> 01:10:07.119 came up to over the tune of fifteen thousand dollars. 1585 01:10:07.119 --> 01:10:08.800 How m I'll find you he had my car from 1586 01:10:09.119 --> 01:10:10.239 over fifteen thousand. 1587 01:10:10.600 --> 01:10:13.399 Hold on, hold on, Wilma, I want to give you 1588 01:10:13.439 --> 01:10:15.319 so much time. It's crazy, and I'm going to be 1589 01:10:15.439 --> 01:10:18.479 up against the bumper. I promise we're gonna we're gonna 1590 01:10:18.479 --> 01:10:22.279 do everything we can to help you. If I'm adding upright, 1591 01:10:22.840 --> 01:10:26.079 she's at twenty eight thousand ish. 1592 01:10:26.119 --> 01:10:27.079 I hope she doesn't still. 1593 01:10:27.079 --> 01:10:30.880 Oh on this car, Oh my god, this is just horrible. 1594 01:10:31.760 --> 01:10:34.039 What could possibly be going on? 1595 01:10:34.800 --> 01:10:35.279 Hang tight? 1596 01:10:56.960 --> 01:11:00.880 Go with a sure thing Denver's Best ruffer Exceling dot com. 1597 01:11:00.920 --> 01:11:02.920 You don't pay a cent until you're content. 1598 01:11:06.319 --> 01:11:09.520 Time for an insurance check up free no obligation comparison 1599 01:11:09.640 --> 01:11:13.159 call Compass Insurance paying too much your coverage at dozens 1600 01:11:13.199 --> 01:11:15.960 of insurance companies find out now three all three seven 1601 01:11:16.039 --> 01:11:18.840 seven to one help. You'll think you're his only customer 1602 01:11:18.880 --> 01:11:21.159 when you choose Frank durand the real estate Man dot 1603 01:11:21.159 --> 01:11:24.479 com to list your home with Remax Alliance three all 1604 01:11:24.520 --> 01:11:32.680 three nine two zero sixteen twenty two Yeah, ripped. 1605 01:11:32.399 --> 01:11:40.239 Off news you need so you don't have come running 1606 01:11:40.680 --> 01:11:44.479 as fast as you can. Shooter's gonna help. 1607 01:11:44.760 --> 01:11:52.640 Come, man, this is the Troubleshooter Show Now, Tom Martinez, welcome. 1608 01:11:52.319 --> 01:11:54.680 Welcome, my friends to the only show of it's kind. 1609 01:11:54.760 --> 01:11:55.600 I'll say it like this. 1610 01:11:55.840 --> 01:11:58.720 We get involved with your everyday problems. You've been ripped 1611 01:11:58.760 --> 01:12:01.640 off by a contractor maybe you have a bad attorney. 1612 01:12:01.720 --> 01:12:03.600 I mean we can even help you with that. We 1613 01:12:03.720 --> 01:12:05.840 can help you with virtually anything in life. 1614 01:12:06.119 --> 01:12:06.880 And I'm not kidding. 1615 01:12:06.880 --> 01:12:09.600 We've got a list of professionals we deal with every 1616 01:12:09.680 --> 01:12:12.239 single day, like Kevin Cokin share it an auto tech 1617 01:12:12.640 --> 01:12:15.760 in studio with me today. Also Jeff Fick, deputy doc 1618 01:12:16.239 --> 01:12:18.279 to my right. What is a deputy I'll tell you. 1619 01:12:18.640 --> 01:12:20.760 A deputy is someone that helps people. I'm gonna tell 1620 01:12:20.760 --> 01:12:23.119 you a little bit about deputy doc when he's not 1621 01:12:23.279 --> 01:12:25.680 here helping us on the air at three Zho three 1622 01:12:25.800 --> 01:12:28.279 Martino or helping us. I mean you do a lot 1623 01:12:28.359 --> 01:12:31.000 of course off the air, Doc, but you also work 1624 01:12:31.039 --> 01:12:31.920 at AARP. 1625 01:12:32.600 --> 01:12:36.520 Yes, AARP has a fraud helpline, fraud Fighter exactly, which 1626 01:12:36.600 --> 01:12:37.560 is very similar to this. 1627 01:12:38.119 --> 01:12:39.720 Accept this from all over the country. 1628 01:12:39.840 --> 01:12:42.279 Yeah, and it's mostly probably a little older. 1629 01:12:42.640 --> 01:12:43.920 Oh again, it's so much older. 1630 01:12:44.560 --> 01:12:46.960 And you know the difference is we get a lot 1631 01:12:47.000 --> 01:12:51.199 of local businesses contract is landscaping, the stuff from AARP 1632 01:12:51.479 --> 01:12:57.000 that I ten nationwise, JED is more computer fraud, medicaid fraud, 1633 01:12:57.079 --> 01:12:57.760 that kind of stuff. 1634 01:12:57.840 --> 01:13:01.600 What is the biggest one that not just you over there, Kat, 1635 01:13:01.720 --> 01:13:05.000 but in general, would you say, is the biggest call coming. 1636 01:13:04.800 --> 01:13:07.239 In to that AARP hotline? 1637 01:13:07.560 --> 01:13:10.960 Computer fraud meaning they got snookeered into calling a number 1638 01:13:11.600 --> 01:13:12.640 or anything to do with it. 1639 01:13:12.840 --> 01:13:15.239 Well, no, people, they'll see, you know your computer has 1640 01:13:15.279 --> 01:13:15.760 a virus. 1641 01:13:15.920 --> 01:13:16.760 Yep, that kind of. 1642 01:13:16.760 --> 01:13:18.800 Call this number, call exactly, and then all of a 1643 01:13:18.840 --> 01:13:21.159 sudden they get charged on their credit card or they 1644 01:13:21.239 --> 01:13:24.439 get their bank accounts wiped out, wiped out. What's the 1645 01:13:24.520 --> 01:13:25.760 most outrageous one? 1646 01:13:25.880 --> 01:13:28.680 I mean, we've had calls in to hear sixty seventy 1647 01:13:28.760 --> 01:13:30.159 thousand in outright front. 1648 01:13:30.479 --> 01:13:33.159 One woman. I'll never forget this one. She thought she 1649 01:13:33.359 --> 01:13:33.840 was dealing. 1650 01:13:34.039 --> 01:13:37.000 She was like in her sixties or seventies, and she 1651 01:13:37.159 --> 01:13:39.840 was an old sixty I'm remembering her picture. I think 1652 01:13:39.880 --> 01:13:42.680 she was in her seventies. Is that that's not nice? 1653 01:13:42.720 --> 01:13:42.880 Say? 1654 01:13:43.000 --> 01:13:44.319 Is it an old sixties? But whatever? 1655 01:13:44.840 --> 01:13:47.960 But she thought this like thirty five forty five year 1656 01:13:48.000 --> 01:13:51.640 old dude from Europe was courting her and she had 1657 01:13:51.720 --> 01:13:54.399 the text going back and forth, and he took five 1658 01:13:54.520 --> 01:13:56.479 thousand and then ten thousand and he was going to 1659 01:13:56.520 --> 01:13:58.520 fly out and marry her, and La la la, And 1660 01:13:58.640 --> 01:14:00.880 you hear these stories, you just can't believe him. You 1661 01:14:00.960 --> 01:14:02.760 can't believe it, it's even possible. 1662 01:14:02.880 --> 01:14:06.279 What I find most extraordinary is that not only is 1663 01:14:06.560 --> 01:14:09.600 it a romance scam, but it's a romance scam with 1664 01:14:09.760 --> 01:14:15.279 a celebrity. I've had country music singers, I've had Paul Simon. 1665 01:14:15.079 --> 01:14:17.119 Everything, everything, and they really think it, so. 1666 01:14:17.399 --> 01:14:21.199 Believe that these celebrities are going to marry them. 1667 01:14:21.239 --> 01:14:23.880 Yep, folks listening, Never give your bank account out, Never 1668 01:14:23.960 --> 01:14:26.319 buy a gift card for anybody unless you're buying it 1669 01:14:26.680 --> 01:14:28.800 and giving it to you know who, wimever. 1670 01:14:28.680 --> 01:14:30.760 And you just don't leave a celebrity wants to be 1671 01:14:30.840 --> 01:14:31.319 involved with. 1672 01:14:31.359 --> 01:14:34.319 You pretty much. Never believe that's a good one, Doc. 1673 01:14:34.520 --> 01:14:36.399 It's funny we even have to say that, But in 1674 01:14:36.479 --> 01:14:38.800 this day and age, you do, and with AI it's 1675 01:14:38.840 --> 01:14:40.840 going to get worse. It's going to get to the 1676 01:14:40.880 --> 01:14:43.600 point where you know you're talking to Paul Newman or 1677 01:14:43.680 --> 01:14:45.039 whomever I don't even think he's. 1678 01:14:44.880 --> 01:14:47.000 Alive's dead, but Paul Simon's still alive. 1679 01:14:47.079 --> 01:14:47.720 Paul Simon. 1680 01:14:48.159 --> 01:14:50.640 All right, folks, listen, This hour brought to you by 1681 01:14:51.000 --> 01:14:53.880 Frank Duran, the real estate man. One of the best 1682 01:14:54.119 --> 01:14:56.520 real estate people I've ever met my life. In fact, 1683 01:14:56.600 --> 01:14:59.680 Denver Metro he is the best. Frank sells more homes. 1684 01:14:59.720 --> 01:15:00.159 Listen this. 1685 01:15:00.479 --> 01:15:03.920 Frank sells more homes in one month than most realtors 1686 01:15:04.000 --> 01:15:06.439 selling Colorado in an entire year. 1687 01:15:06.560 --> 01:15:07.159 Think about that. 1688 01:15:07.560 --> 01:15:10.239 It's an incredible stat and he sells him for more money. 1689 01:15:10.520 --> 01:15:12.880 And he's the nicest guy you're ever gonna meet. He 1690 01:15:12.960 --> 01:15:16.479 will actually do a one hundred percent free evaluation on 1691 01:15:16.560 --> 01:15:19.239 your house. He's gonna he looks at it like this. 1692 01:15:19.399 --> 01:15:21.399 You want to know how much it's worth. He's gonna 1693 01:15:21.439 --> 01:15:24.239 come out. He's gonna run the entire gamut. He's gonna 1694 01:15:24.279 --> 01:15:26.000 tell you. He's gonna do the comps. He'll give you 1695 01:15:26.079 --> 01:15:28.600 a full report. It's all free. There's no pressure to 1696 01:15:28.680 --> 01:15:30.960 sell it. He doesn't care if you're selling it now 1697 01:15:31.119 --> 01:15:31.279 or not. 1698 01:15:31.680 --> 01:15:32.279 But he knows. 1699 01:15:32.600 --> 01:15:35.159 He gets to meet you, give you the free report, 1700 01:15:35.199 --> 01:15:36.680 and when you go to sell it in a couple 1701 01:15:36.680 --> 01:15:38.840 of years or ten years. You know who to call, 1702 01:15:39.199 --> 01:15:40.880 and you're not gonna call him just for that. You're 1703 01:15:40.920 --> 01:15:44.279 gonna call him because he's the best. Frank Durant Holmes 1704 01:15:44.319 --> 01:15:46.319 dot com. Now this one's crazy. 1705 01:15:46.479 --> 01:15:46.880 Wilma. 1706 01:15:47.560 --> 01:15:52.920 Wilma basically has a two thy sixteen Denali. She brought 1707 01:15:53.000 --> 01:15:55.439 it I believe the first place was Midas. They sold 1708 01:15:55.479 --> 01:15:58.279 her a solenoid, which is like the cheapest part of this. 1709 01:15:58.640 --> 01:16:02.439 Then she brought it over to short line GMC. Short 1710 01:16:02.520 --> 01:16:06.479 line charged your four thousand dollars for a timing chain kit. 1711 01:16:06.680 --> 01:16:10.880 I would I would think that was back in what month, Wilma, 1712 01:16:12.720 --> 01:16:14.920 That was back in July, So in July of last 1713 01:16:15.000 --> 01:16:17.520 year short line. Then the vehicle was okay for a 1714 01:16:17.600 --> 01:16:21.399 little bit, right quick, and then you brought it to 1715 01:16:21.479 --> 01:16:22.760 where where did it go next? 1716 01:16:23.960 --> 01:16:26.159 Back back to short line and that's when they put 1717 01:16:26.239 --> 01:16:31.199 in I knew exhausts some minute water pump is all 1718 01:16:31.199 --> 01:16:33.399 of a sudden, my water pumps supersonally had a leak, 1719 01:16:33.479 --> 01:16:34.840 even though a looking before. 1720 01:16:35.039 --> 01:16:36.279 How much was it at that point? 1721 01:16:36.399 --> 01:16:38.800 So you have four you have four thousand, and then 1722 01:16:38.880 --> 01:16:41.880 how much was the water pumping all eighth? 1723 01:16:41.960 --> 01:16:42.239 That was. 1724 01:16:43.720 --> 01:16:44.119 How much? 1725 01:16:44.279 --> 01:16:46.359 Eight eight thousand? 1726 01:16:46.479 --> 01:16:50.079 But that wasn't the engine. No, So now we're twelve thousand. 1727 01:16:50.239 --> 01:16:53.640 Now we're this is unbelievable. Now, I mean you're basically 1728 01:16:53.680 --> 01:16:56.800 getting kicked in the face. So there's twelve thousand there. 1729 01:16:57.119 --> 01:16:59.760 Then how long after that a single one? 1730 01:16:59.840 --> 01:17:01.039 They always take it in. 1731 01:17:01.319 --> 01:17:04.800 It's crazy, well not everybody, but anyhow, So twelve thousand dollars, 1732 01:17:04.920 --> 01:17:07.479 Now what what when does the engine? How many months 1733 01:17:07.560 --> 01:17:10.279 later does that damn check engine like come back on 1734 01:17:11.560 --> 01:17:15.199 in December? So and I'm sorry the eight thousand was 1735 01:17:15.279 --> 01:17:18.560 when guys, that was in July as well. July, so 1736 01:17:18.680 --> 01:17:22.560 that happened quick. So then in December, And then where 1737 01:17:22.600 --> 01:17:24.720 did you bring it in December? Did you actually bring 1738 01:17:24.800 --> 01:17:26.319 it back to short line or you brought it to 1739 01:17:26.399 --> 01:17:27.039 that other place? 1740 01:17:27.439 --> 01:17:29.359 I took it back to the short line that was 1741 01:17:29.439 --> 01:17:32.000 generally thirty couldn't get it in, so I took it 1742 01:17:32.079 --> 01:17:34.119 in there. That's when they said I need a homeo engine. 1743 01:17:34.840 --> 01:17:36.319 I said, well, I'm just going to give a friand 1744 01:17:36.359 --> 01:17:40.199 and going. One's really good, except for you know the 1745 01:17:40.279 --> 01:17:40.960 check engine. Lie. 1746 01:17:41.039 --> 01:17:44.199 It run's very good, except that needs an engine. This 1747 01:17:44.439 --> 01:17:45.720 is really short line. 1748 01:17:47.199 --> 01:17:49.800 Yeah, And I mean sometimes it run like you know, 1749 01:17:49.840 --> 01:17:51.279 because like when we were sitting at a line. You know, 1750 01:17:51.319 --> 01:17:53.680 how these old trucks are, you know, kind. 1751 01:17:53.520 --> 01:17:57.159 Of how many miles around this before the engine went? 1752 01:17:57.239 --> 01:17:57.880 How many miles? 1753 01:17:58.000 --> 01:17:58.039 No? 1754 01:17:59.279 --> 01:18:02.479 Well, when I took it the Humble, it had ninety 1755 01:18:02.520 --> 01:18:03.840 nine thousand, eight hundred money, so. 1756 01:18:03.920 --> 01:18:06.439 Listen, one hundred thousands. So you bring it over there. 1757 01:18:06.560 --> 01:18:10.399 He says it needs an engine too, Yes, And how 1758 01:18:10.479 --> 01:18:13.760 much did he quote you? That's the fourteen thousand and ten. 1759 01:18:13.720 --> 01:18:16.359 Thousand, ten thousand to the engine and the work and 1760 01:18:16.439 --> 01:18:17.000 everything else. 1761 01:18:17.359 --> 01:18:18.640 So ten thousand, okay? 1762 01:18:18.640 --> 01:18:20.399 And he said yeah, and he said be a three 1763 01:18:20.520 --> 01:18:22.000 year warranty, a limited monels. 1764 01:18:22.800 --> 01:18:25.239 So at this point, at this point, you have twenty 1765 01:18:25.319 --> 01:18:27.960 two thousand in it. How much did you buy it for? 1766 01:18:30.840 --> 01:18:31.640 Eighteen thousand? 1767 01:18:32.000 --> 01:18:32.199 Yeah? 1768 01:18:33.520 --> 01:18:35.720 So I almost feel like I'm being had. 1769 01:18:35.880 --> 01:18:40.239 Is this really You've got forty thousand dollars into twenty sixteen? 1770 01:18:40.319 --> 01:18:40.760 Donari? 1771 01:18:42.319 --> 01:18:42.640 Correct? 1772 01:18:42.840 --> 01:18:43.119 Okay? 1773 01:18:43.600 --> 01:18:45.840 And he talked me into putting in the moment because 1774 01:18:45.880 --> 01:18:47.720 he goes, you're going to really love it. It's going 1775 01:18:47.760 --> 01:18:49.119 to be just like a brand of car, Just like 1776 01:18:49.199 --> 01:18:51.199 a brand of car. So mind you, I didn't even 1777 01:18:51.239 --> 01:18:54.600 get to check my car on January nine, Humble. And 1778 01:18:54.760 --> 01:18:59.479 then how do you spell that in January, it's humm 1779 01:19:00.279 --> 01:19:02.640 l and then it's the B and B. I don't 1780 01:19:02.720 --> 01:19:05.920 know what's the B and b autumnt, but it's in liquid. 1781 01:19:06.640 --> 01:19:10.079 And so then I got to cut back on the 1782 01:19:10.159 --> 01:19:11.199 third of first of January. 1783 01:19:14.119 --> 01:19:16.680 January, go ahead, crash. 1784 01:19:16.399 --> 01:19:19.920 Back after the ninth, and then it was running good 1785 01:19:20.479 --> 01:19:23.199 somewhat kind of not you know it, let me. 1786 01:19:23.279 --> 01:19:27.199 Okay running okay? Is running okay? You just put a 1787 01:19:27.239 --> 01:19:27.840 new engine? 1788 01:19:28.399 --> 01:19:32.000 Okay, Well explain no before you go any further, explain okay, 1789 01:19:32.239 --> 01:19:35.119 like when you come to a stop, is it idling? 1790 01:19:35.239 --> 01:19:36.520 Rough? What does okay mean? 1791 01:19:37.479 --> 01:19:37.520 No? 1792 01:19:37.760 --> 01:19:40.560 No, I don't don't all right start the perfectly fine. 1793 01:19:41.039 --> 01:19:44.039 It's just he kind of messed with the transmission because 1794 01:19:44.039 --> 01:19:45.960 I could tell, I mean, it's still you can get 1795 01:19:46.000 --> 01:19:48.000 in give, but it's not, and I have to kind 1796 01:19:48.000 --> 01:19:49.920 of take it even further. I don't know, my god, 1797 01:19:50.199 --> 01:19:56.359 that transmission. But so then mind you, he took it 1798 01:19:56.439 --> 01:19:58.560 back on the nineteenth to do his a little two 1799 01:19:58.600 --> 01:20:04.880 week checkup, uh February, and then on the twenty second, 1800 01:20:05.640 --> 01:20:07.760 might check engine light came on and then all of 1801 01:20:07.800 --> 01:20:10.119 a sudden, no traction that looks like you know what 1802 01:20:10.199 --> 01:20:12.840 they were what the signe came on on my dashboard 1803 01:20:12.920 --> 01:20:16.960 and everything, and once again it was going like that, 1804 01:20:17.239 --> 01:20:20.199 and it was like, this was a branding engine, which 1805 01:20:20.199 --> 01:20:21.119 should nothing doing. 1806 01:20:21.439 --> 01:20:23.840 So you brought it back? What happened? 1807 01:20:24.159 --> 01:20:26.359 And so he came and towed it. On the twenty second, 1808 01:20:26.399 --> 01:20:27.359 I still don't have my car. 1809 01:20:29.000 --> 01:20:29.840 He has it now? 1810 01:20:31.319 --> 01:20:32.399 Yeah, he stills my car? 1811 01:20:32.560 --> 01:20:36.600 And what is he saying? I'm gonna be kay. 1812 01:20:37.199 --> 01:20:39.399 When I call, I'll never get an answer. I always 1813 01:20:39.439 --> 01:20:41.760 chext him. And then this is when I think it's funny. 1814 01:20:42.199 --> 01:20:45.640 I found watched this and side engine, like what how 1815 01:20:45.720 --> 01:20:46.439 did this happen? 1816 01:20:46.600 --> 01:20:46.840 Sound? 1817 01:20:47.000 --> 01:20:47.039 What? 1818 01:20:48.800 --> 01:20:48.840 What? 1819 01:20:49.880 --> 01:20:54.199 I don't think? Yeah, I'll rat I think at many 1820 01:20:54.399 --> 01:20:55.119 change that told. 1821 01:20:55.000 --> 01:20:56.199 My and he goes. 1822 01:20:56.720 --> 01:20:59.600 I was like you no, no, I've never had any animal. 1823 01:20:59.720 --> 01:21:02.159 What he's saying needs to be repaired on it? 1824 01:21:03.279 --> 01:21:05.680 Okay, hasn't said any patre And how long has he 1825 01:21:05.800 --> 01:21:09.880 had it now since the twenty second of February. 1826 01:21:10.560 --> 01:21:15.159 Oh my god, hold on, Wilma, I like, I cannot 1827 01:21:15.199 --> 01:21:20.479 believe what I'm hearing. This is just insane. This is 1828 01:21:20.560 --> 01:21:24.039 why you use people like on our referral list. I mean, 1829 01:21:24.319 --> 01:21:25.239 this is crazy. 1830 01:21:25.760 --> 01:21:28.439 I think the only one I'm really not mad at 1831 01:21:28.520 --> 01:21:31.399 because we talked about it was Midas who put a 1832 01:21:31.479 --> 01:21:32.800 sylenoid in because. 1833 01:21:32.560 --> 01:21:34.720 It had that, and then they bailed. They were smart, 1834 01:21:35.119 --> 01:21:35.840 And then if it. 1835 01:21:35.960 --> 01:21:37.680 Was truly consuming oil. 1836 01:21:38.439 --> 01:21:41.680 In my humble opinion, I think short Line kind of 1837 01:21:41.720 --> 01:21:44.279 okie doked her twelve grand worth of stuff. 1838 01:21:44.800 --> 01:21:46.800 But how would you tell if it was burning oil? 1839 01:21:46.880 --> 01:21:47.279 I don't know. 1840 01:21:47.720 --> 01:21:50.239 Well, you know, once you pull those solenoids out a 1841 01:21:50.239 --> 01:21:52.840 lot of times there's metal flake on them, and if 1842 01:21:52.880 --> 01:21:55.239 you see that, then you can it's it's an indicator. 1843 01:21:55.279 --> 01:21:57.079 But they wouldn't have been able to see him because 1844 01:21:57.159 --> 01:21:58.359 Midas had already changed it. 1845 01:21:58.560 --> 01:22:04.800 She's got forty thousand into this and this guy since February, 1846 01:22:05.760 --> 01:22:09.199 so not too long. But yet you know, yeah, and 1847 01:22:09.640 --> 01:22:12.680 and no news and now he's not answering is that correct? 1848 01:22:12.720 --> 01:22:15.680 He's not answering the phone, Wilm or texting you or. 1849 01:22:15.640 --> 01:22:17.600 What every time I called him? 1850 01:22:19.640 --> 01:22:22.479 Okay, does he does he actually have a shop or 1851 01:22:22.600 --> 01:22:26.520 did you bring it to like, uhcross streets from us? 1852 01:22:26.840 --> 01:22:27.319 You know where he? 1853 01:22:27.560 --> 01:22:27.600 Do? 1854 01:22:27.680 --> 01:22:28.439 You know this guy? 1855 01:22:28.600 --> 01:22:28.880 Kevin? 1856 01:22:29.560 --> 01:22:29.920 Of him? 1857 01:22:30.199 --> 01:22:30.920 You know of him? 1858 01:22:31.000 --> 01:22:33.399 Hold on, hold on, this is getting more interesting. 1859 01:22:39.199 --> 01:22:42.439 Go with a sure thing. Denver's best roofer Excel roofing 1860 01:22:42.520 --> 01:22:45.159 dot com. You don't pay a cent until you're content. 1861 01:22:48.560 --> 01:22:51.680 Time for an insurance check up free, no obligation. In comparison, 1862 01:22:51.880 --> 01:22:55.399 call Compass Insurance paying too much your coverage at dozens 1863 01:22:55.439 --> 01:22:58.159 of insurance companies find out now three all three seven 1864 01:22:58.279 --> 01:23:01.279 seven one help. You'll think you're his only customer when 1865 01:23:01.319 --> 01:23:03.560 you choose Frank durand the real estate Man dot com 1866 01:23:03.840 --> 01:23:06.920 to list your home with Remax Alliance three oh three 1867 01:23:07.039 --> 01:23:08.840 nine two zero sixteen twenty two. 1868 01:23:13.760 --> 01:23:17.279 Three oh three seven one three eight two five y five. 1869 01:23:18.000 --> 01:23:21.960 I am like, if you're watching on if you're watching on. 1870 01:23:22.119 --> 01:23:24.760 YouTube, I am convinced. 1871 01:23:24.840 --> 01:23:29.439 And luckily enough, Dragon's behind the glass now, and Dragon, 1872 01:23:30.279 --> 01:23:32.199 you are Michael Brown's producer. 1873 01:23:32.319 --> 01:23:32.880 That is correct. 1874 01:23:33.560 --> 01:23:37.000 And I won't say every day that's not true. It's 1875 01:23:37.079 --> 01:23:42.039 not every day I come in. At some point the 1876 01:23:42.199 --> 01:23:45.880 mic literally falls. It would fall into my lap if 1877 01:23:45.920 --> 01:23:48.319 it didn't have a cable. So now I'm pretty much 1878 01:23:48.399 --> 01:23:52.319 stuck holding this thing until I stand up and fix it. 1879 01:23:53.079 --> 01:23:57.039 And I am almost sure he does it on purpose. 1880 01:23:57.239 --> 01:23:59.520 Now we know that that is a new mic arm 1881 01:23:59.560 --> 01:24:02.479 that's a bit Shannon put that one on three four 1882 01:24:02.560 --> 01:24:03.039 months ago. 1883 01:24:03.359 --> 01:24:04.880 Well, how is it possible. 1884 01:24:05.199 --> 01:24:11.439 Then Michael does not touch the mic whatsoever. So you you, 1885 01:24:11.640 --> 01:24:14.239 on the other hand, you do tend to move around 1886 01:24:14.560 --> 01:24:16.720 quite a bit, and I'm trying to stall here so. 1887 01:24:16.720 --> 01:24:19.079 That you can get that but tested, and that's not 1888 01:24:19.279 --> 01:24:20.159 working very well. 1889 01:24:20.239 --> 01:24:24.199 Oh my god, Michael has he's hands off at this point. 1890 01:24:24.279 --> 01:24:27.159 He doesn't touch the damn thing anymore. Does it come 1891 01:24:27.239 --> 01:24:28.119 off on him too? 1892 01:24:28.439 --> 01:24:30.359 It used to, but not anymore. Like I said, he 1893 01:24:30.399 --> 01:24:32.560 doesn't touch it. You, on the other hand, you like 1894 01:24:32.640 --> 01:24:34.479 to travel with it and go over here and go. 1895 01:24:35.000 --> 01:24:38.640 I just can't believe this. I honestly can't believe this. Okay, 1896 01:24:38.720 --> 01:24:41.199 that's fine. Now, I feel like I'm a singer. Good fine, 1897 01:24:41.239 --> 01:24:43.119 I don't care. I'll be a singer for a little bit. 1898 01:24:43.279 --> 01:24:44.159 Okay, Freddie Mercury. 1899 01:24:44.279 --> 01:24:47.520 Now here's Sadia Wilma Wilmost got a big problem, guys, 1900 01:24:47.960 --> 01:24:49.119 Jeff Fick, Kevin Kulkan. 1901 01:24:49.159 --> 01:24:50.039 By the way, we have a couple of. 1902 01:24:50.039 --> 01:24:53.079 Lines open three zero three seven one three eight two 1903 01:24:53.239 --> 01:24:56.840 five five three zero three Martino, any car questions or 1904 01:24:56.880 --> 01:24:59.159 if you've been ripped off anything, any help you need. 1905 01:24:59.399 --> 01:25:03.479 We love hell helping people disappeared again. Now what's interesting. 1906 01:25:03.800 --> 01:25:06.760 What's interesting is Kevin, you know of this shop, and 1907 01:25:06.840 --> 01:25:08.239 I'm not trying to throw you in the bus. 1908 01:25:08.520 --> 01:25:11.359 He's been there a while, he's he's busy. 1909 01:25:11.600 --> 01:25:12.720 And what's it called B and B. 1910 01:25:12.920 --> 01:25:13.880 Yeah, Humbles B and B. 1911 01:25:14.159 --> 01:25:14.960 Humbles B and B. 1912 01:25:15.119 --> 01:25:16.840 He used to be BE and B tire and then 1913 01:25:16.960 --> 01:25:19.399 somehow Humble got associated B and B tied. 1914 01:25:19.239 --> 01:25:22.520 And he did an engine. Uh, he did an engine. 1915 01:25:22.560 --> 01:25:28.680 Basically, you got it back in January, right, Wilma, Yes, 1916 01:25:28.800 --> 01:25:31.640 So she gets it back in January, and now we 1917 01:25:31.720 --> 01:25:34.000 don't know what's going on besides this guy what's his. 1918 01:25:34.119 --> 01:25:37.720 Name, Stuart. 1919 01:25:38.159 --> 01:25:40.880 Stuart says something about a bird snaster or a rat 1920 01:25:40.960 --> 01:25:46.560 snaster a mouse like it's not like it's something that's 1921 01:25:46.680 --> 01:25:49.359 your fault or somebody else's fault, mother nature. 1922 01:25:50.680 --> 01:25:52.760 But he hasn't told you what's wrong with it, right, 1923 01:25:55.119 --> 01:25:56.359 because he texts. 1924 01:25:56.159 --> 01:25:58.079 Me saying that, you know, while he's doing this in 1925 01:25:58.199 --> 01:26:01.159 that cars like anyhow I know this any squeaking or 1926 01:26:01.199 --> 01:26:02.760 any scratching or anything else. 1927 01:26:02.880 --> 01:26:05.319 Okay, well well yeah, okay, listen, I want to tell you. 1928 01:26:06.000 --> 01:26:07.439 I want to get one thing out of the way, 1929 01:26:08.079 --> 01:26:10.159 and then I doubt I'll do it again, but I might. 1930 01:26:10.199 --> 01:26:12.960 But listen, this isn't really for you, it's for everybody listening. 1931 01:26:15.159 --> 01:26:19.159 To put forty thousand into this twenty sixteen is insane. 1932 01:26:19.239 --> 01:26:21.199 But the problem is, and I know what happened to Welma. 1933 01:26:21.760 --> 01:26:25.479 You spend the eight, then you spend the four that's 1934 01:26:25.520 --> 01:26:29.000 twelve thousand with short line, and then you're like, oh 1935 01:26:29.079 --> 01:26:32.800 my god, I want to just yeah, you're already stuck. 1936 01:26:32.880 --> 01:26:33.319 What do I do? 1937 01:26:33.520 --> 01:26:35.760 So she just got buried? But at some point you 1938 01:26:35.840 --> 01:26:37.279 got to use the reputable shop. 1939 01:26:37.600 --> 01:26:39.760 Guys, I want to ask you what do you think 1940 01:26:39.840 --> 01:26:41.479 is going on with and now I know you're not 1941 01:26:41.600 --> 01:26:44.439 looking at it or anything, but tell me what your 1942 01:26:44.520 --> 01:26:46.159 thoughts are on the chain of events. 1943 01:26:46.359 --> 01:26:49.720 She's been to three different places and she still has nothing. 1944 01:26:51.840 --> 01:26:53.319 Yeah, I mean, as far as the word is now, 1945 01:26:53.359 --> 01:26:56.039 if he's mentioning rodent nests, there may be an electrical 1946 01:26:56.119 --> 01:26:59.239 issue causing misfires, you know, where something may have gotten 1947 01:26:59.279 --> 01:27:00.680 in and eaten the harm something. 1948 01:27:00.760 --> 01:27:03.079 So hopefully it's not an engine. Maybe there actually is 1949 01:27:03.159 --> 01:27:03.720 something like that. 1950 01:27:04.039 --> 01:27:06.840 Well possibly you know it was actually the engine. Yeah, 1951 01:27:06.920 --> 01:27:10.720 because I'm just guessing I didn't have any get up 1952 01:27:10.760 --> 01:27:13.119 to go again when and I was sitting at a 1953 01:27:13.199 --> 01:27:15.079 light when it all happened, and when all this came 1954 01:27:15.159 --> 01:27:19.159 on and going like that, a can that's the engine. 1955 01:27:19.199 --> 01:27:21.560 It has nothing to do with electrical I'm sorry. 1956 01:27:21.800 --> 01:27:24.720 Well, I may not be a mechanic, but Wilma, Wilma, 1957 01:27:24.760 --> 01:27:25.960 you can't well listen listen. 1958 01:27:26.039 --> 01:27:28.079 I had to put you on hold for a second. 1959 01:27:28.159 --> 01:27:32.479 I get you're very flustered. But the deal is an 1960 01:27:32.520 --> 01:27:36.000 electrical issue actually could cause something like that. But I 1961 01:27:36.680 --> 01:27:39.319 don't know what this guy's doing. I'm hoping he's fixing it. 1962 01:27:39.680 --> 01:27:42.319 But honestly, I want you to listen to this. If 1963 01:27:42.439 --> 01:27:46.439 a rat or a squirrel chewed through a wiring harness, 1964 01:27:46.560 --> 01:27:48.439 it could create all kinds of stuff, right. 1965 01:27:48.359 --> 01:27:49.960 Guys, because it missfire. 1966 01:27:50.159 --> 01:27:52.880 But it sounds to me Wilma, you were saying, was 1967 01:27:52.960 --> 01:27:55.359 it to the point where it wouldn't go over forty again? 1968 01:27:57.039 --> 01:27:57.239 Yeah? 1969 01:27:57.800 --> 01:27:59.720 I mean literally it would stop at forty. 1970 01:28:01.880 --> 01:28:03.640 It was very hard to get it over forty. 1971 01:28:03.720 --> 01:28:04.039 Correct. 1972 01:28:04.079 --> 01:28:07.279 It takes a long time before if you know, you 1973 01:28:07.319 --> 01:28:09.600 can get up to forty within like three seconds. 1974 01:28:10.600 --> 01:28:12.479 Here's what I'd like to do. I'm a little I'm 1975 01:28:12.520 --> 01:28:15.319 running a little back, Kelly. I want you to get 1976 01:28:15.399 --> 01:28:18.640 the number for Hummeles B and BA from her, and 1977 01:28:18.760 --> 01:28:21.439 let's see if we can't get Stewart on. Well, that's 1978 01:28:21.479 --> 01:28:23.079 what I'm saying. She's going to get it from you. 1979 01:28:23.199 --> 01:28:25.479 Hold on a second, and then we're going to come back. 1980 01:28:25.560 --> 01:28:27.840 Let me get caught up on these breaks, and more importantly, 1981 01:28:28.159 --> 01:28:31.159 let me fix my microphone and we'll be right back. 1982 01:28:31.520 --> 01:28:33.640 Let's get them on the air, though, I want to 1983 01:28:33.720 --> 01:28:34.199 know why. 1984 01:28:39.880 --> 01:28:43.159 Go with a sure thing Denver's Best roofer Excel Roofing 1985 01:28:43.239 --> 01:28:45.880 dot com. You don't pay a cent until you're content. 1986 01:28:49.279 --> 01:28:52.399 Time for an insurance check up free, no obligation comparison 1987 01:28:52.600 --> 01:28:56.119 call Compass Insurance paying too much your coverage at dozens 1988 01:28:56.159 --> 01:28:58.880 of insurance companies find out now three oh three seven 1989 01:28:58.880 --> 01:29:01.239 to seven to one help. You'll think you're his only 1990 01:29:01.359 --> 01:29:03.760 customer when you choose Frank durand the real estate Man 1991 01:29:03.880 --> 01:29:07.239 dot com to list your home with Remax Alliance three 1992 01:29:07.319 --> 01:29:09.399 oh three nine two zero sixteen twenty two. 1993 01:29:14.680 --> 01:29:17.520 All right, three oh three seven one three eight two 1994 01:29:17.680 --> 01:29:21.560 five five. Kelly, I believe is in there talking to 1995 01:29:21.960 --> 01:29:23.920 uh Hummel's B and B right now. I'd love to 1996 01:29:24.000 --> 01:29:26.279 hear what's going on with his vehicle. I'm not sure 1997 01:29:26.279 --> 01:29:28.119 if he's done anything wrong or not, But I know 1998 01:29:28.199 --> 01:29:31.359 one thing. Uh, Wilma has spent a ton of money, 1999 01:29:31.399 --> 01:29:33.199 and I mean a ton of money on this vehicle, 2000 01:29:33.560 --> 01:29:34.680 and at this point. 2001 01:29:34.560 --> 01:29:37.920 I'd just like to know how we get her somewhat haul. 2002 01:29:38.119 --> 01:29:41.560 Now, Guys, what are the chances of something actually chewing 2003 01:29:41.600 --> 01:29:43.399 through a wiring harness in Colorado? 2004 01:29:43.479 --> 01:29:44.760 Pretty high? This time of year. 2005 01:29:45.039 --> 01:29:47.600 It happens all the time. What happens is they come 2006 01:29:47.680 --> 01:29:50.239 in because the engine cools down and it's warm. I'm 2007 01:29:50.319 --> 01:29:54.279 curious if she actually keeps her car in a garage, 2008 01:29:54.680 --> 01:29:55.439 you know, I doubt it. 2009 01:29:55.520 --> 01:29:57.640 It could have even been when she was visiting someplace else. 2010 01:29:57.720 --> 01:30:00.399 They've had a lot of problems without DIA with rabbits. 2011 01:30:00.520 --> 01:30:02.439 What would be nice, though, is if we can just 2012 01:30:02.520 --> 01:30:05.399 find out what is going on with it. Have you 2013 01:30:05.520 --> 01:30:07.680 guys dealt with this? I mean years ago I had 2014 01:30:07.760 --> 01:30:11.720 a technician putting a used engine into a car that 2015 01:30:11.840 --> 01:30:15.000 I had, and he cut through the wiring harness and 2016 01:30:15.359 --> 01:30:18.279 I ended up bringing it down to Lakewood Electric Kevin, 2017 01:30:18.359 --> 01:30:20.279 which ironically you ended up buying. 2018 01:30:21.479 --> 01:30:23.479 Yeah, Bryant was there. Who was that gal that worked 2019 01:30:23.479 --> 01:30:24.279 with him? She was cool? 2020 01:30:24.399 --> 01:30:24.600 Kelly? 2021 01:30:25.119 --> 01:30:27.640 Yeah, Ali, are they either of them still around? 2022 01:30:27.680 --> 01:30:31.159 I know yet little shop Colorado Auto Electric. 2023 01:30:31.520 --> 01:30:32.079 No kidding. 2024 01:30:32.159 --> 01:30:34.640 Yeah, she's right next door to us. Oh wow, Now 2025 01:30:34.720 --> 01:30:36.159 we send her some of the heavier work that we 2026 01:30:36.159 --> 01:30:36.880 don't want to do, that. 2027 01:30:36.960 --> 01:30:40.000 You don't want to touch. Yeah, very interesting. Kelly is 2028 01:30:40.119 --> 01:30:42.359 really trying this, So I'm kind of like trying to 2029 01:30:42.439 --> 01:30:44.279 kill time because I really want to get this guy 2030 01:30:44.359 --> 01:30:46.439 on quick. I hope he comes on. I just want 2031 01:30:46.479 --> 01:30:48.520 to know what's going on with the car sip questions. 2032 01:30:48.600 --> 01:30:51.840 Speaking of that, with electrical work generally you just got 2033 01:30:51.960 --> 01:30:53.000 to charge per hour on so. 2034 01:30:54.600 --> 01:30:56.920 It's a wiring harness. Is that really a nightmare? 2035 01:30:57.079 --> 01:30:57.199 Oh? 2036 01:30:57.279 --> 01:30:59.760 Yeah, you can spend three four five hours hunting out 2037 01:30:59.760 --> 01:31:01.399 of and fix it, you know what, a matter of 2038 01:31:01.439 --> 01:31:02.359 fifteen twenty minutes. 2039 01:31:02.640 --> 01:31:04.840 The fix is easy part. The finding is the hard part. 2040 01:31:04.960 --> 01:31:05.239 All right? 2041 01:31:05.399 --> 01:31:07.640 Is this Stuart? It is Stuart? Hey, Stuart. First of all, 2042 01:31:07.680 --> 01:31:08.920 I appreciate you coming. 2043 01:31:08.760 --> 01:31:09.079 On, man. 2044 01:31:09.119 --> 01:31:09.680 How are you doing? 2045 01:31:10.600 --> 01:31:11.399 I'm doing well? 2046 01:31:11.560 --> 01:31:12.880 How are you pretty good? 2047 01:31:12.920 --> 01:31:13.079 Hey? 2048 01:31:13.199 --> 01:31:15.119 It means a lot really when you come on. We 2049 01:31:15.199 --> 01:31:17.319 have Wilma on the other line. I got her on hold, 2050 01:31:17.439 --> 01:31:20.760 so she's not going to be interrupting you. But here's 2051 01:31:20.880 --> 01:31:22.840 here's what we know. You guys, put an engine in it, 2052 01:31:23.279 --> 01:31:25.359 and you had a certain warranty I think it was 2053 01:31:25.439 --> 01:31:28.640 three years, thirty six or whatever. And now she's saying 2054 01:31:29.119 --> 01:31:33.680 she's basically saying the same issue, but she also mentioned 2055 01:31:33.760 --> 01:31:38.159 something about rodents possibly chewing wires or something. But she's 2056 01:31:38.239 --> 01:31:41.600 saying she can't even get information what the vehicle needs. 2057 01:31:41.840 --> 01:31:43.840 So do you know what's going on with her vehicle? 2058 01:31:43.920 --> 01:31:44.079 Now? 2059 01:31:46.920 --> 01:31:48.760 Yeah, But it's it's not a. 2060 01:31:50.520 --> 01:31:52.840 Again, as I told the person who called me. 2061 01:31:53.199 --> 01:31:56.319 Sure, you know we're a very busy shop. 2062 01:31:56.479 --> 01:31:57.079 I understand. 2063 01:31:57.920 --> 01:32:04.000 Yeah, And to have this sprung on me and I. 2064 01:32:04.319 --> 01:32:05.840 Know the car, I know the customer. 2065 01:32:06.039 --> 01:32:06.239 Good. 2066 01:32:07.000 --> 01:32:11.279 The fact that the customer has not conveyed any of 2067 01:32:11.399 --> 01:32:15.119 the concern that you are putting me on the air 2068 01:32:15.399 --> 01:32:19.760 to discuss, I'm stunned. I mean, I had no idea. 2069 01:32:20.359 --> 01:32:23.159 Well, that's how the show works, Stuart. That's how it works. 2070 01:32:23.359 --> 01:32:26.279 We get a consumer call coming in and they're you know, 2071 01:32:26.439 --> 01:32:28.960 Wilma was saying, she's unhappy, doesn't know what's going on. 2072 01:32:29.439 --> 01:32:33.159 So we always give the other side an opportunity to 2073 01:32:33.319 --> 01:32:35.720 to say what's going on. I'm sure there's two sides 2074 01:32:35.760 --> 01:32:38.279 to the story. Maybe maybe the story is you just 2075 01:32:38.359 --> 01:32:39.800 haven't looked at it yet I don't know. 2076 01:32:41.199 --> 01:32:41.920 Yeah, no, I know. 2077 01:32:42.279 --> 01:32:45.159 I'm not saying what it is that whatever it is 2078 01:32:45.279 --> 01:32:47.359 that you do or you don't do, that's not what 2079 01:32:47.439 --> 01:32:51.800 I'm saying. I'm saying, Okay, do you just want to 2080 01:32:51.880 --> 01:32:52.520 know what's going on? 2081 01:32:52.760 --> 01:32:52.920 Yeah? 2082 01:32:52.920 --> 01:32:53.399 I think so. 2083 01:32:53.520 --> 01:32:53.880 I don't know. 2084 01:32:54.039 --> 01:32:56.560 I don't know why we would throw stones at either 2085 01:32:56.640 --> 01:32:58.760 of you. I get it, I understand. I don't want 2086 01:32:58.760 --> 01:33:00.520 to go down that right comments. 2087 01:33:00.600 --> 01:33:03.960 Listen, my comments that I'm saying to you are not 2088 01:33:04.119 --> 01:33:08.159 directed at you. My comments of saying that I'm stunned 2089 01:33:08.960 --> 01:33:13.359 that Wilma has not has not said in any way, 2090 01:33:13.640 --> 01:33:18.680 shape or form, that she was not having questions answered, 2091 01:33:19.119 --> 01:33:24.199 not satisfied in any way. So my relationship with her 2092 01:33:24.359 --> 01:33:27.840 in the history of her car, yeah, I mean, we 2093 01:33:27.920 --> 01:33:29.840 did put an engine in her car, and we can 2094 01:33:29.920 --> 01:33:32.960 talk about that if you'd like. I want to talk 2095 01:33:33.000 --> 01:33:34.760 as the. 2096 01:33:34.840 --> 01:33:37.840 Day is long, Stuart, Stuart, you came on the air. 2097 01:33:37.880 --> 01:33:40.600 I agree with all that, But what's going on with 2098 01:33:40.720 --> 01:33:40.960 the car. 2099 01:33:41.079 --> 01:33:44.880 Let's just go to that, Okay, all right, So we 2100 01:33:45.000 --> 01:33:47.039 did we did put an engine in the car. 2101 01:33:47.359 --> 01:33:47.600 Okay. 2102 01:33:47.680 --> 01:33:50.119 The reason we put the engine in the car is 2103 01:33:50.199 --> 01:33:54.439 because it had internal failure. Long story short, it had 2104 01:33:54.560 --> 01:33:58.720 internal failure. She had the vehicle. We kept in contact 2105 01:33:58.800 --> 01:34:02.840 with her. Now keep a mind the entirety of the 2106 01:34:03.039 --> 01:34:07.199 time that the car was here. We provided courtesy shuttle 2107 01:34:07.239 --> 01:34:11.239 service whenever she needed. Seven days a week, wow, twenty 2108 01:34:11.279 --> 01:34:15.119 four hours a day. Got it okay, So all that 2109 01:34:15.359 --> 01:34:20.199 was done, it was delivered back to her, and a 2110 01:34:20.279 --> 01:34:23.640 short while later, which was February the twenty second, it 2111 01:34:23.760 --> 01:34:26.880 was a Saturday. Now, we're not open. Our administrative office 2112 01:34:27.000 --> 01:34:29.560 is not open on the weekends. Our questions are here, 2113 01:34:29.920 --> 01:34:34.039 but the administrative office is not here. So she had 2114 01:34:34.159 --> 01:34:38.079 contacted me on February twenty second, which was a Saturday, 2115 01:34:39.560 --> 01:34:43.760 and she had indicated that there was a couple of 2116 01:34:43.840 --> 01:34:49.560 warning indicators coming on sure whatever right exactly, and that 2117 01:34:49.680 --> 01:34:53.560 the vehicle was losing power, et cetera. So upon hearing this, 2118 01:34:53.840 --> 01:34:57.079 I immediately went to can we tow the vehicle in 2119 01:34:57.279 --> 01:34:57.600 for you? 2120 01:34:57.800 --> 01:34:58.720 Instead of you. 2121 01:34:58.760 --> 01:35:01.439 Know, you drive because you don't want you don't want 2122 01:35:01.560 --> 01:35:02.560 damage being caused. 2123 01:35:02.600 --> 01:35:04.720 I get it exactly correct. 2124 01:35:04.920 --> 01:35:06.520 So what happened? Did you guys tow it in? 2125 01:35:07.560 --> 01:35:10.000 We did tow it in correct, on that Saturday. 2126 01:35:10.039 --> 01:35:12.439 I think it was less than two hours now when 2127 01:35:12.520 --> 01:35:16.520 that happened. Now again, you she doesn't know this. 2128 01:35:16.760 --> 01:35:17.319 You don't know this. 2129 01:35:17.640 --> 01:35:21.319 I was literally at the doctor's office when this happened. 2130 01:35:21.399 --> 01:35:25.720 I get it, no problem, let me you know, just Sumer, hold. 2131 01:35:25.600 --> 01:35:27.479 On look for me for a moment, please, Okay. 2132 01:35:28.199 --> 01:35:29.199 So we tow it in. 2133 01:35:29.600 --> 01:35:31.840 We did get to look at it that you know, 2134 01:35:31.960 --> 01:35:34.760 within a day or two, and there were codes in 2135 01:35:34.920 --> 01:35:38.199 the computer indicating random misfires. 2136 01:35:38.279 --> 01:35:41.640 Okay, okay, now the codes. 2137 01:35:41.319 --> 01:35:43.640 Were in there, but the second we started and ran 2138 01:35:43.720 --> 01:35:46.239 the vehicle at ran fine, those codes were not and 2139 01:35:46.319 --> 01:35:49.359 when we looked at live data, it did not indicate 2140 01:35:49.439 --> 01:35:53.000 that live misfires were happening. It did indicate one of 2141 01:35:53.079 --> 01:35:57.359 the cylinders showing a misfire. But currently, at the time 2142 01:35:57.680 --> 01:36:00.319 it was we started testing it, it was working the 2143 01:36:00.359 --> 01:36:03.760 way it was supposed to got okay, So I spoke 2144 01:36:03.840 --> 01:36:07.279 with her. I don't know that first week it was here, 2145 01:36:07.560 --> 01:36:10.239 which the vehicle hadn't actually been here all that long. 2146 01:36:10.359 --> 01:36:13.520 But anyway, that first week I did communicate with her 2147 01:36:13.640 --> 01:36:14.159 at least a. 2148 01:36:14.199 --> 01:36:14.920 Couple of times. 2149 01:36:15.479 --> 01:36:17.640 I don't know exactly how many and where or when, 2150 01:36:18.159 --> 01:36:22.439 but I did tell her that we discovered evidence of 2151 01:36:22.640 --> 01:36:27.159 a rodent's nest got her engine Bay area. Now, I 2152 01:36:27.279 --> 01:36:29.640 think that this sort of put her on her heels 2153 01:36:29.640 --> 01:36:30.159 a little bit. 2154 01:36:30.319 --> 01:36:33.800 Sure she was, she's forty into this thing, not just 2155 01:36:34.000 --> 01:36:36.920 with you, but with you know, with short line and 2156 01:36:38.199 --> 01:36:39.600 the muffler place, everybody. 2157 01:36:39.640 --> 01:36:39.960 I get it. 2158 01:36:40.079 --> 01:36:41.920 She's she's like fed up with this. 2159 01:36:42.079 --> 01:36:42.520 I get it. 2160 01:36:43.239 --> 01:36:45.600 No, and that's fine. I know a little bit of 2161 01:36:45.640 --> 01:36:48.520 her history were coming here, and I certainly, you know, 2162 01:36:48.720 --> 01:36:52.239 empathized with you know, because it just seems like, you know, 2163 01:36:53.680 --> 01:36:57.359 based on what she was telling me, it sounds like 2164 01:36:57.520 --> 01:37:00.720 she could have been better advised. And upon learning, I 2165 01:37:00.880 --> 01:37:03.840 tried to handle this with more kick gloves, you know, 2166 01:37:03.960 --> 01:37:05.960 more deep descriptive. 2167 01:37:05.720 --> 01:37:09.000 You know, you know, So where is it at now? 2168 01:37:09.760 --> 01:37:11.239 What's literally going on on? 2169 01:37:11.399 --> 01:37:14.039 So we told her that there is evidence of a 2170 01:37:14.159 --> 01:37:16.600 Rodents nest, and I was very clear. I said, look, 2171 01:37:16.640 --> 01:37:19.800 there is no evidence at this time that there is 2172 01:37:20.000 --> 01:37:23.680 any relationship between your running problem and that Rodence nest. 2173 01:37:23.720 --> 01:37:27.199 And I further informed her that whenever there is a 2174 01:37:27.399 --> 01:37:31.479 Rodents Nest present, regardless of whether there's evidence of a 2175 01:37:31.680 --> 01:37:35.920 current problem caused by it or whether there's not, we 2176 01:37:36.079 --> 01:37:38.680 inform the customer because we feel they need to know, 2177 01:37:39.600 --> 01:37:41.800 because it's a growing problem. We're seeing it more and 2178 01:37:41.920 --> 01:37:44.840 more often with cars that are coming in either because 2179 01:37:44.880 --> 01:37:47.319 they know it or they don't know it. In either case, 2180 01:37:47.399 --> 01:37:49.760 we want them to know. And I think that might 2181 01:37:49.880 --> 01:37:52.920 have confused her a little bit because she I think 2182 01:37:53.039 --> 01:37:55.640 she thought that I was saying, I get it. 2183 01:37:55.920 --> 01:37:57.479 Fair enough what the car was here for. 2184 01:37:57.720 --> 01:37:59.720 But Stuart, at this point where you are in this 2185 01:38:00.479 --> 01:38:03.079 and it's like a novel. But and I understand, and 2186 01:38:03.199 --> 01:38:04.319 I don't mind. 2187 01:38:04.239 --> 01:38:06.119 You saying it, well, details are important. 2188 01:38:06.279 --> 01:38:08.000 Well, I get you, But let me ask you this, 2189 01:38:08.279 --> 01:38:10.800 at this point in time where the story's at, the 2190 01:38:10.920 --> 01:38:14.479 vehicle's running fine, though you reset the codes. I understand 2191 01:38:14.560 --> 01:38:17.159 about the little nasty found whatever was there. But when 2192 01:38:17.199 --> 01:38:21.399 you turn on the vehicle, oh my god, I'm gonna 2193 01:38:21.479 --> 01:38:24.079 have to go to break again. But go ahead, Stewart, 2194 01:38:24.119 --> 01:38:26.119 I mean I really, just go ahead. 2195 01:38:26.479 --> 01:38:30.800 Well, context and details are important, okay, I mean I'm 2196 01:38:30.800 --> 01:38:32.479 a technician, so they matter. 2197 01:38:32.600 --> 01:38:33.560 Okay, let me do this. 2198 01:38:33.640 --> 01:38:37.720 Then, yeah, let me do this, Stewart, do you mind 2199 01:38:37.760 --> 01:38:39.319 I got to take this break. I gotta do a 2200 01:38:39.359 --> 01:38:42.000 commercial or outside. I just got to let me take 2201 01:38:42.079 --> 01:38:44.399 this break. Please stay on to let you finish the story. 2202 01:38:44.760 --> 01:38:46.800 Three oh three seven one three talk. 2203 01:38:52.399 --> 01:38:55.640 Go with a sure thing Denver's Best roofer Excel Roofing 2204 01:38:55.760 --> 01:38:56.159 dot com. 2205 01:38:56.359 --> 01:38:58.359 You don't pay a cent until you're content. 2206 01:39:01.760 --> 01:39:04.920 Time for an insurance check up free no obligation comparison 2207 01:39:05.079 --> 01:39:08.600 call Compass Insurance paying too much your coverage at dozens 2208 01:39:08.640 --> 01:39:11.359 of insurance companies find out now three all three seven 2209 01:39:11.399 --> 01:39:13.720 to seven to one help. You'll think you're his only 2210 01:39:13.840 --> 01:39:16.239 customer when you choose Frank durand the real estate Man 2211 01:39:16.359 --> 01:39:19.760 dot com to list your home with Remax Alliance three 2212 01:39:19.800 --> 01:39:22.039 all three nine two zero sixteen twenty two. 2213 01:39:23.399 --> 01:39:24.479 All right eight eight eight. 2214 01:39:24.479 --> 01:39:26.640 Heating dot com. These guys are great. You need a 2215 01:39:26.720 --> 01:39:28.880 new system or just to repair, these are the guys 2216 01:39:28.960 --> 01:39:31.319 you call. You're gonna be happy every time I've used 2217 01:39:31.359 --> 01:39:33.319 Garrett in the Gang for years. If you go to 2218 01:39:33.439 --> 01:39:36.319 eight eight eight heating dot com, they can quote you. 2219 01:39:36.680 --> 01:39:38.560 You're just gonna love these guys. Give them a call 2220 01:39:38.560 --> 01:39:40.800 if you need any repairs, looking for a new furnace 2221 01:39:41.039 --> 01:39:42.920 or an air conditioner. And what I really love is 2222 01:39:42.960 --> 01:39:45.560 they're always going to give you a price to fix it. 2223 01:39:45.640 --> 01:39:47.880 They're not going to try to cram a new machine down. 2224 01:39:48.199 --> 01:39:50.880 Now I need to get back to Stuart and get 2225 01:39:50.960 --> 01:39:53.199 this finished up. Stuart, listen, I give you all the 2226 01:39:53.279 --> 01:39:56.479 respect in the world. I got about five minutes before 2227 01:39:56.520 --> 01:39:58.920 we get to the news. So basically where we're at 2228 01:39:59.079 --> 01:40:01.680 is she dropped it off off. You were checking it out. 2229 01:40:01.880 --> 01:40:04.399 You saw a few things. So where do we stand now? 2230 01:40:04.520 --> 01:40:05.640 Or finish up your story? 2231 01:40:05.720 --> 01:40:14.079 Go ahead? You know the time constraint, Stuart. Oh wait, 2232 01:40:14.159 --> 01:40:15.720 I might have hit the wrong button. Stuart. 2233 01:40:15.840 --> 01:40:16.159 Is that you? 2234 01:40:17.239 --> 01:40:20.239 Yeah, I'm here, Sorry about that. Go ahead, sir, that's okay. 2235 01:40:20.760 --> 01:40:22.560 I'll try to cut this. I'll try to give you 2236 01:40:22.600 --> 01:40:23.520 the reader's digest. 2237 01:40:23.640 --> 01:40:23.920 Thank you. 2238 01:40:24.159 --> 01:40:29.479 So all right, So every question she's answered are asked, 2239 01:40:29.640 --> 01:40:32.680 we've answered, and I told her that the nature of 2240 01:40:32.760 --> 01:40:35.439 this problem seems to be random. And when the car 2241 01:40:35.600 --> 01:40:39.600 is running fine, it runs flawless without an issue, and 2242 01:40:39.720 --> 01:40:43.399 then randomly, out of nowhere, it just starts having the 2243 01:40:43.479 --> 01:40:46.079 rough running. The check ENGINEE comes on and we have 2244 01:40:46.279 --> 01:40:50.159 seen the same cylinder miss fire code come back, and 2245 01:40:50.720 --> 01:40:53.359 that's where we are. It's just that it's a random occurrence. 2246 01:40:53.800 --> 01:40:56.840 We did explain that to her. I maybe I just 2247 01:40:57.039 --> 01:40:59.439 explained it badly. I don't think I did, but I 2248 01:40:59.560 --> 01:41:02.239 was pretty clear about that, and I think we're part 2249 01:41:02.279 --> 01:41:05.640 of her concern was because she reacted in a way 2250 01:41:05.680 --> 01:41:09.560 about the road in ness. She was seemingly incredulous. 2251 01:41:09.640 --> 01:41:12.520 I understand she thought you were blaming it on a 2252 01:41:12.640 --> 01:41:14.520 road in or something. I get it. I understand. 2253 01:41:14.560 --> 01:41:16.680 No, No, I just wanted her to know that we 2254 01:41:16.840 --> 01:41:17.920 saw it and we removed it. 2255 01:41:18.079 --> 01:41:18.399 I got it. 2256 01:41:18.439 --> 01:41:20.520 Let me, Stuart, let me ask you something. So right 2257 01:41:20.560 --> 01:41:21.560 now it's running, okay. 2258 01:41:22.840 --> 01:41:27.279 Uh No, we did identify an ignition coil that is defective, 2259 01:41:27.399 --> 01:41:30.399 and we did put when we put the engine in, 2260 01:41:31.359 --> 01:41:34.279 amongst other things. We did, of course replace the spark plug, 2261 01:41:34.399 --> 01:41:35.640 which is standard for an engine. 2262 01:41:35.840 --> 01:41:36.159 I got it. 2263 01:41:36.199 --> 01:41:39.159 But ignition coil, No, we did do the coil. 2264 01:41:39.319 --> 01:41:41.039 Oh okay, so you might have had a bad coil 2265 01:41:41.119 --> 01:41:41.640 your coils. 2266 01:41:42.119 --> 01:41:44.840 She has and and it doesn't appear that she will 2267 01:41:45.560 --> 01:41:47.760 incur any cost here at all. 2268 01:41:47.800 --> 01:41:50.520 And okay, the entirety of the time. 2269 01:41:50.399 --> 01:41:53.720 That it's been here on this we have again supplied 2270 01:41:54.079 --> 01:41:57.840 all of the uh you know, the shuttles at the 2271 01:41:57.920 --> 01:41:58.680 drop of a hat. 2272 01:41:58.880 --> 01:41:59.119 Thank you. 2273 01:42:00.079 --> 01:42:01.479 When do you think you're going to be able to 2274 01:42:01.520 --> 01:42:04.000 have it finished up? I realized that you might not 2275 01:42:04.119 --> 01:42:05.960 even know what you got to finish up yet, but 2276 01:42:06.159 --> 01:42:07.439 any kind of time frame. 2277 01:42:07.640 --> 01:42:10.079 Well, we know more than we did, Okay, great, definitely 2278 01:42:10.199 --> 01:42:13.000 no more than we did through and again, what's taking 2279 01:42:13.119 --> 01:42:15.840 long is the randomness of it. We can't just put 2280 01:42:15.880 --> 01:42:18.159 a person in the car and have them driveing around 2281 01:42:18.479 --> 01:42:22.279 for the entire day for two reasons. One because that's 2282 01:42:22.319 --> 01:42:25.880 just that's not reasonable. Yeah, And two she has been 2283 01:42:26.439 --> 01:42:30.760 very clear that she does not want any unnecessary driving 2284 01:42:30.880 --> 01:42:31.960 or mileage put on her. 2285 01:42:32.119 --> 01:42:35.359 Well, that that's not reasonable. Hold on, let me bring 2286 01:42:35.399 --> 01:42:38.840 wilm up real quick. Will listen, listen. If I were you, 2287 01:42:39.039 --> 01:42:41.560 I'd be upset too, but I'd be upset over the 2288 01:42:41.640 --> 01:42:42.600 whole big picture. 2289 01:42:42.880 --> 01:42:44.199 You spent twelve. 2290 01:42:43.960 --> 01:42:47.640 Thousand dollars with Emmick, You spent money with money with 2291 01:42:47.800 --> 01:42:49.479 these guys over at Hummels, B and B. 2292 01:42:49.960 --> 01:42:51.680 You spent money at the muffler shop. 2293 01:42:51.920 --> 01:42:52.359 I get it. 2294 01:42:52.479 --> 01:42:55.119 It's horrible, but he's looking at it right now. They 2295 01:42:55.199 --> 01:42:58.680 already did the coil. I heard Stuart literally say that 2296 01:42:59.560 --> 01:43:01.800 he's not can charge anything. I mean, if it's an 2297 01:43:01.840 --> 01:43:04.199 engine issue, he's not going to charge you anything. And 2298 01:43:04.239 --> 01:43:06.319 he's already done some work to it. And it is 2299 01:43:06.560 --> 01:43:09.560 very random. I think you need to In fact, I'm 2300 01:43:09.680 --> 01:43:12.279 telling you you need to You should give him some 2301 01:43:12.439 --> 01:43:14.399 more time to look at it. He's given you the 2302 01:43:14.520 --> 01:43:16.640 rides when you need them. I mean, are you good? 2303 01:43:17.000 --> 01:43:19.520 Have I heard anything from him? Yeah? I'm pining with 2304 01:43:19.600 --> 01:43:21.359 that is communication. 2305 01:43:21.640 --> 01:43:25.800 I like that, Stuart. Yah, will don't don't don't run 2306 01:43:25.840 --> 01:43:28.439 over me. Don't run over me because of the time. 2307 01:43:28.560 --> 01:43:29.359 That's all I'm saying. 2308 01:43:29.399 --> 01:43:31.600 I'm not trying to be rude to you, but Stuart, 2309 01:43:31.640 --> 01:43:34.720 will you please do me a favor and communicate with her? 2310 01:43:34.960 --> 01:43:35.600 Was that cool? 2311 01:43:36.880 --> 01:43:37.760 I have been? 2312 01:43:37.880 --> 01:43:40.640 I mean, there hasn't been a lot of communication about 2313 01:43:40.680 --> 01:43:44.079 the problem specifically. All I did tell her was the 2314 01:43:44.199 --> 01:43:47.199 brief mentioning of the rodentsnet. 2315 01:43:46.720 --> 01:43:48.560 I got it, and then it just went off. It 2316 01:43:48.760 --> 01:43:53.279 was like squirrel squirrel, the randomness of the of. 2317 01:43:53.399 --> 01:43:55.920 The codes that we were seeing. I did explain that 2318 01:43:56.039 --> 01:43:56.239 to her. 2319 01:43:56.319 --> 01:43:58.800 Now, listen, both of you. I'm putting you both on 2320 01:43:58.920 --> 01:43:59.960 hold just because of the time. 2321 01:44:00.159 --> 01:44:02.720 I have no choice on this break. Here's the bottom line. 2322 01:44:02.920 --> 01:44:05.560 I think Stuart's gonna fix it. Wilma give them some 2323 01:44:05.720 --> 01:44:08.119 time to look at it. I think us calling over 2324 01:44:08.239 --> 01:44:11.479 there probably incentivized him to look at it a little quicker. 2325 01:44:11.560 --> 01:44:13.880 Get it back to you and in Stuart, I really 2326 01:44:13.960 --> 01:44:17.119 do appreciate you coming on. That's all I can say 2327 01:44:17.159 --> 01:44:20.039 about that. But Wilma keep us up to date. Maybe 2328 01:44:20.199 --> 01:44:25.119 call back in next week. Okay, come all right, thank you, 2329 01:44:25.279 --> 01:44:26.800 hold on. I want to make sure we have your 2330 01:44:26.880 --> 01:44:27.960 info as well, Wilma. 2331 01:44:34.399 --> 01:44:37.640 Go with a sure thing Denver's best roofer Excel Roofing 2332 01:44:37.760 --> 01:44:40.479 dot com. You don't pay a cent until you're contenth 2333 01:44:43.760 --> 01:44:46.920 time for an insurance check up free, no obligation. In comparison, 2334 01:44:47.079 --> 01:44:50.640 call Compass Insurance. Pay too much your coverage at dozens 2335 01:44:50.680 --> 01:44:53.359 of insurance companies find out now three oh three seven 2336 01:44:53.520 --> 01:44:56.279 seven to one help. You'll think you're his only customer 2337 01:44:56.319 --> 01:44:58.520 when you choose Frank durand the real estate Man dot 2338 01:44:58.640 --> 01:45:01.920 com to list your home with Remax Alliance three oh 2339 01:45:01.960 --> 01:45:03.880 three nine two zero sixteen twenty two. 2340 01:45:04.840 --> 01:45:10.399 Yeah, ripped off. 2341 01:45:11.800 --> 01:45:14.760 News who you don't have? 2342 01:45:17.039 --> 01:45:19.439 Come a run in just as as as we can. 2343 01:45:20.359 --> 01:45:22.039 Shooter's gonna help. 2344 01:45:22.319 --> 01:45:26.359 Come man, This is the Troubleshooter Show. 2345 01:45:27.039 --> 01:45:31.119 No Tom Martinez, welcome, Welcome to the only show of 2346 01:45:31.159 --> 01:45:34.880 it's kind. We're here to solve problems, answer questions, take complaints. 2347 01:45:34.880 --> 01:45:35.760 You've been ripped off. 2348 01:45:36.399 --> 01:45:38.399 If you've got a problem or just need some help, 2349 01:45:38.479 --> 01:45:40.239 we always want to hear from you. I got two 2350 01:45:40.319 --> 01:45:43.119 lines three oh three seven one three eight two five five. 2351 01:45:43.239 --> 01:45:45.399 Now I got to jump right back to Stewart. We 2352 01:45:45.439 --> 01:45:48.840 had him on last hour and my understanding, Kelly, tell 2353 01:45:48.880 --> 01:45:51.079 me if I'm right, He didn't like how it went 2354 01:45:51.159 --> 01:45:55.399 down on the air. Basically, Wilma had an engine rebuilt 2355 01:45:55.479 --> 01:45:58.199 by them or an engine installed by him on her 2356 01:45:58.239 --> 01:46:02.319 twenty sixteen Denali, and she had a problem with it afterwards, 2357 01:46:02.359 --> 01:46:05.039 and she brought it back to Stuart. And you know 2358 01:46:05.319 --> 01:46:08.760 she's upset, But really, the real reason, and I want 2359 01:46:08.800 --> 01:46:11.840 to say this she's upset isn't just because of Stuart. 2360 01:46:12.279 --> 01:46:15.880 I mean, this woman on this eighteen thousand dollars vehicle 2361 01:46:16.279 --> 01:46:19.359 already dropped twelve thousand dollars with short line on it 2362 01:46:19.680 --> 01:46:23.079 that didn't fix the problem, dropped some money with mitas 2363 01:46:23.159 --> 01:46:25.600 on it, that didn't fix the problem. Then she got 2364 01:46:25.680 --> 01:46:28.760 it over to Stuart's place, Humbles B and B, and 2365 01:46:29.000 --> 01:46:32.279 basically he said, well, it's an engine. It's an internal thing. 2366 01:46:32.359 --> 01:46:34.760 He put an engine in. It was running pretty good 2367 01:46:34.800 --> 01:46:37.359 for a while and then it had some check engine lights. 2368 01:46:37.439 --> 01:46:39.680 It wasn't running great, and she brought it back to 2369 01:46:39.800 --> 01:46:42.600 Stuart in a nutshell. That's kind of where we're at. 2370 01:46:42.680 --> 01:46:45.439 Put Stuart, I'm happy to give you more time on here, 2371 01:46:45.520 --> 01:46:49.479 but there's nothing. I don't find anything negative about what 2372 01:46:49.640 --> 01:46:54.319 I've said about you, nor do I find anything negative period. 2373 01:46:54.600 --> 01:46:56.560 I just don't, So go ahead, sir. 2374 01:46:57.439 --> 01:46:59.079 All right, thank you. I appreciate that. 2375 01:46:59.239 --> 01:47:02.600 Yeah, I understand you're explaining to your listeners and everything. 2376 01:47:02.640 --> 01:47:03.800 But where I. 2377 01:47:04.079 --> 01:47:08.319 Take issue is the very last thing you said, which 2378 01:47:08.439 --> 01:47:11.399 I didn't really get to give all the details anyway, 2379 01:47:11.439 --> 01:47:13.560 but I understand it's a talk show. Yes, I have 2380 01:47:13.640 --> 01:47:17.640 to work within your parameters. You get that, whether it's 2381 01:47:17.680 --> 01:47:20.319 fair or not. But the last thing you said is 2382 01:47:20.359 --> 01:47:21.199 what I take issue. 2383 01:47:21.239 --> 01:47:21.600 What was it? 2384 01:47:21.640 --> 01:47:22.560 What did I say said? 2385 01:47:23.600 --> 01:47:27.600 You said that you believe that your phone call. 2386 01:47:27.560 --> 01:47:28.239 To us. 2387 01:47:30.159 --> 01:47:35.000 Further incentivized us to do something about the situation that 2388 01:47:35.279 --> 01:47:36.720 is patently false. 2389 01:47:36.840 --> 01:47:38.680 Okay, fair enough, you don't. 2390 01:47:38.600 --> 01:47:40.439 Maybe wait a minute, give me hold on a second. 2391 01:47:40.479 --> 01:47:43.199 You said you're thing, Please let me respond, because frankly, 2392 01:47:43.800 --> 01:47:46.560 that's part of the problem here. She doesn't listen to 2393 01:47:46.640 --> 01:47:49.680 everything I'm saying, and you're not listening to everything I'm saying, 2394 01:47:49.720 --> 01:47:51.399 and that's not fair. If there's going to be a 2395 01:47:51.479 --> 01:47:53.520 back and forth, then everything has. 2396 01:47:53.479 --> 01:47:53.840 To do it. 2397 01:47:54.159 --> 01:47:54.800 You just said it. 2398 01:47:54.920 --> 01:47:57.439 It's a time constraint, though, my god, I can't spend 2399 01:47:57.479 --> 01:48:01.560 an hour on one call me and you know what 2400 01:48:01.800 --> 01:48:06.479 all you well, that's right because your customer called me, yes, and. 2401 01:48:06.600 --> 01:48:09.039 I had no idea she had any problem at all. 2402 01:48:09.119 --> 01:48:10.199 I was hit from er. 2403 01:48:10.279 --> 01:48:12.760 Enough and we listened to all that, and everything you 2404 01:48:12.880 --> 01:48:14.840 said was great. I can't say it anymore. 2405 01:48:14.840 --> 01:48:16.479 I want to be clear on what I want to 2406 01:48:16.560 --> 01:48:17.880 be clear, and be clear. 2407 01:48:18.000 --> 01:48:19.359 My god, looks. 2408 01:48:20.239 --> 01:48:22.479 Look, all I want to say is I don't need 2409 01:48:22.640 --> 01:48:23.920 to be incentivized. 2410 01:48:24.039 --> 01:48:25.079 Okay, fair enough. 2411 01:48:25.199 --> 01:48:29.000 Her importance, her importance to us has not changed since 2412 01:48:29.039 --> 01:48:31.319 she was putting the engine in. I don't look, I 2413 01:48:31.399 --> 01:48:33.079 don't put things off because. 2414 01:48:32.800 --> 01:48:34.840 There's okay, Stuart, let me let me say something. 2415 01:48:34.840 --> 01:48:37.439 Man, listen, I don't I don't mind you getting to 2416 01:48:37.520 --> 01:48:39.439 say and whatever, but I'm going to say something. I 2417 01:48:39.520 --> 01:48:42.000 think you're being your worst enemy right now. That you 2418 01:48:42.119 --> 01:48:44.600 didn't do anything wrong. You said your side of the story. 2419 01:48:44.960 --> 01:48:47.840 No one here felt like you did anything wrong. You're 2420 01:48:47.840 --> 01:48:51.199 trying to fix your vehicle. She got really mad, understand 2421 01:48:51.239 --> 01:48:52.279 where she's coming from. 2422 01:48:52.560 --> 01:48:55.600 It's not your fault, but she's got forty thousand dollars 2423 01:48:55.680 --> 01:48:58.199 in a vehicle that simply isn't worth that it should 2424 01:48:58.239 --> 01:49:00.279 have never got to this point, and that it's not 2425 01:49:00.520 --> 01:49:06.039 just you, right, okay. 2426 01:49:07.439 --> 01:49:09.520 I mean that's the only thing I took issue will 2427 01:49:09.600 --> 01:49:10.760 with was your last demon. 2428 01:49:10.880 --> 01:49:11.199 That's all. 2429 01:49:11.239 --> 01:49:12.600 I don't need to be motivated. 2430 01:49:12.680 --> 01:49:16.560 We treat our fair enough, you know what, Stuart. Fair enough? Okay. 2431 01:49:16.720 --> 01:49:19.399 I was trying to appease her, to put her at 2432 01:49:19.439 --> 01:49:21.319 a little ease. Get it that you're going to get 2433 01:49:21.359 --> 01:49:26.800 it done. That's all we are, all right. I appreciate that, Wilma. 2434 01:49:27.279 --> 01:49:27.960 That's where it is. 2435 01:49:28.119 --> 01:49:29.439 Okay. You guys, let me tell you. 2436 01:49:29.600 --> 01:49:32.439 You're both you both both of you, and I mean 2437 01:49:32.520 --> 01:49:35.159 this and no offense to you, Stuart, but yeah, you're 2438 01:49:35.159 --> 01:49:37.239 both are a little hard to talk to you quite honestly, 2439 01:49:37.520 --> 01:49:39.760 and I can see why you guys have a hard 2440 01:49:39.840 --> 01:49:43.199 time communicating with each other. But Wilma, listen, call us 2441 01:49:43.319 --> 01:49:46.039 back next week and let us know where this is at. 2442 01:49:46.479 --> 01:49:48.359 You know. That's it. I think he's going to fix 2443 01:49:48.439 --> 01:49:50.199 it and there shouldn't be any issue. Okay. 2444 01:49:50.920 --> 01:49:53.399 Why I didn't have an issue with Stewart except the 2445 01:49:53.479 --> 01:49:56.600 fact that she doesn't call me. Everything's a text, and 2446 01:49:56.680 --> 01:49:58.760 I asked how to text him as to what's going 2447 01:49:58.800 --> 01:49:59.399 on with my car? 2448 01:49:59.640 --> 01:50:02.319 Okay, well, that's good. I think he's going to handle it. 2449 01:50:02.359 --> 01:50:05.159 I'm putting her on hold too, undone, My god, I 2450 01:50:05.279 --> 01:50:08.319 think it's fine. Wilma, I promise you. I appreciate you calling. 2451 01:50:08.720 --> 01:50:11.520 I would like an update, and Stuart, I appreciate you 2452 01:50:11.600 --> 01:50:16.279 coming on here? Chris, what is going on with Progressive? 2453 01:50:19.920 --> 01:50:19.960 No? 2454 01:50:20.079 --> 01:50:22.800 I'm sorry, Chris, Chris, Chris, I'm sorry, Chris. Hold on, 2455 01:50:22.880 --> 01:50:23.319 I'm sorry. 2456 01:50:23.520 --> 01:50:23.760 Guys. 2457 01:50:24.000 --> 01:50:27.279 Listen, Am I crazy or was that really hard? Listen? 2458 01:50:27.359 --> 01:50:29.880 I understand people aren't used to being on the radio, 2459 01:50:30.319 --> 01:50:32.920 but she wouldn't stop, and he wouldn't stop. I just 2460 01:50:33.000 --> 01:50:35.000 wanted to get to the end of it. 2461 01:50:35.279 --> 01:50:38.079 I wanted to get to what's going on. I realized 2462 01:50:38.079 --> 01:50:41.119 there's a lot of animosity built up for whatever reason, 2463 01:50:41.199 --> 01:50:43.319 I have no idea. But then Wilma at the end 2464 01:50:43.399 --> 01:50:45.960 actually says, I'm like, I never had a problem with Stuart. 2465 01:50:46.479 --> 01:50:48.920 I don't even why she'd say that, because why she 2466 01:50:49.119 --> 01:50:52.399 calling up? She said, Stuart won't answer my calls. I 2467 01:50:52.479 --> 01:50:55.399 don't think B and B did anything bad here? And 2468 01:50:55.760 --> 01:50:57.439 did I come off like I thought I had a 2469 01:50:57.520 --> 01:50:58.079 problem with you? 2470 01:50:58.159 --> 01:51:01.399 No, absolutely not. But sometimes lest my god, he's. 2471 01:51:01.680 --> 01:51:04.079 He's given her rides everywhere. I think you guys doing 2472 01:51:04.119 --> 01:51:04.760 a great job. 2473 01:51:04.880 --> 01:51:05.920 He's doing fine, Dui. 2474 01:51:06.000 --> 01:51:08.319 She though, did admit that he is not communicating as 2475 01:51:08.399 --> 01:51:11.319 much as he had he should, and she seems to 2476 01:51:11.399 --> 01:51:15.000 be that person that needs so much extra communication. 2477 01:51:15.239 --> 01:51:17.680 But a lot of that built up. I agree with you, Dragon, 2478 01:51:17.760 --> 01:51:19.640 but a lot of that built up nothing to do 2479 01:51:19.760 --> 01:51:20.279 with Stuart. 2480 01:51:20.319 --> 01:51:20.880 It built up. 2481 01:51:21.199 --> 01:51:23.920 It built up of her buying a car for like 2482 01:51:24.119 --> 01:51:28.680 what was it eighteen thousand dollars that immediately or close 2483 01:51:28.760 --> 01:51:31.600 to needed twelve thousand dollars worth of work that didn't 2484 01:51:31.600 --> 01:51:35.079 fix it, then it needed another whatever Stewart charged her. 2485 01:51:35.720 --> 01:51:38.560 It's crazy. I mean, she's in a bad circumstance. But 2486 01:51:39.239 --> 01:51:41.399 we're not going to sit there and blame Stuart. We're 2487 01:51:41.439 --> 01:51:44.720 not blaming you at all. But got she's got to 2488 01:51:44.760 --> 01:51:46.720 be a hard to sell to work with. But Stuart, 2489 01:51:46.800 --> 01:51:49.199 I just talked to you, and you're a little tough 2490 01:51:49.279 --> 01:51:51.880 to deal with too, man. And you know what, just 2491 01:51:51.920 --> 01:51:54.000 because I'm saying that, and I think you're still listening. 2492 01:51:54.239 --> 01:51:54.920 I'll bring you up. 2493 01:51:54.960 --> 01:51:57.840 But honest to god, man, it really comes down to this. 2494 01:51:58.000 --> 01:52:00.680 It's like, where's it at? Are you going to fix it? 2495 01:52:00.960 --> 01:52:03.079 And that's really all there was to it. We didn't 2496 01:52:03.119 --> 01:52:04.640 have to drag this out this long. 2497 01:52:04.760 --> 01:52:05.920 Give me further backstory. 2498 01:52:06.399 --> 01:52:07.720 Yeah, that's it man. 2499 01:52:07.760 --> 01:52:09.680 I know you're not used to talking on the radio, 2500 01:52:09.800 --> 01:52:12.399 but you guys did nothing wrong in Hummel's B and B. 2501 01:52:12.760 --> 01:52:15.279 In fact, I love the fact you gave her rides everywhere. 2502 01:52:15.560 --> 01:52:16.880 I think you guys did great. 2503 01:52:17.239 --> 01:52:21.159 I think she's probably, you know, upset over stuff that's 2504 01:52:21.199 --> 01:52:23.359 not in your control or my control. 2505 01:52:26.079 --> 01:52:28.439 Okay, all right, thank you Stuart for coming on. I 2506 01:52:28.520 --> 01:52:29.520 did want to say that though. 2507 01:52:29.800 --> 01:52:32.279 I really think, you know, he's got a busy shop 2508 01:52:32.880 --> 01:52:36.960 and he took offense that I said because we called over. 2509 01:52:37.239 --> 01:52:39.720 But really I'm saying that to appease her. I want 2510 01:52:39.800 --> 01:52:41.840 her car done. I don't want her to worry. That's 2511 01:52:41.840 --> 01:52:43.880 where I'm going with that, and I'm sorry, Chris. What 2512 01:52:44.119 --> 01:52:45.840 is your question about Progressive? 2513 01:52:47.920 --> 01:52:48.079 Yeah? 2514 01:52:48.199 --> 01:52:52.560 Hi, Mark, longtime listener. I have a potential bad face 2515 01:52:53.239 --> 01:52:58.960 claim against Progressive. I had a trailer jack knife and overturn. 2516 01:53:00.000 --> 01:53:01.960 I was able to get the trailer turned back over, 2517 01:53:02.119 --> 01:53:05.399 but the storage container I was hauling needed to be 2518 01:53:05.560 --> 01:53:10.319 towed and it's currently in a wrecking yard. Racking up 2519 01:53:11.119 --> 01:53:15.680 storage fees Forguessa will not cover it. The toime is 2520 01:53:15.720 --> 01:53:19.520 about seven thousand so far and they waited like thirty 2521 01:53:19.560 --> 01:53:22.359 five days. That taught me it's not covered. So I'm 2522 01:53:22.399 --> 01:53:25.359 not asking for the container to be fixed, but just 2523 01:53:25.479 --> 01:53:31.159 handle the towing and storage. Pumphas is my insurance broker, 2524 01:53:31.680 --> 01:53:33.039 but I have not engaged them yet. 2525 01:53:33.319 --> 01:53:34.000 Well, let's do this. 2526 01:53:34.159 --> 01:53:36.000 Hold on, I got to take just break Chris. Hey, 2527 01:53:36.239 --> 01:53:39.800 let's get Brian Burns with compass on. Get Chris's last 2528 01:53:39.920 --> 01:53:42.640 name off air so he can pop it in and 2529 01:53:42.840 --> 01:53:44.680 try to figure it out. And if he can't get it, 2530 01:53:44.680 --> 01:53:47.399 because he still might be in Nashville, he might be 2531 01:53:47.439 --> 01:53:49.399 able to come on but not get to his computer. 2532 01:53:49.520 --> 01:53:50.199 You get the idea. 2533 01:53:50.479 --> 01:53:53.640 Hold on, Chris, plus, I want to talk about everything 2534 01:53:53.800 --> 01:53:57.159 you're doing. And then Alice hold tight calling for brother 2535 01:53:57.319 --> 01:53:58.159 issue with scammers? 2536 01:53:58.159 --> 01:54:00.800 All right, everybody hold tight? Three zero three seven one 2537 01:54:00.840 --> 01:54:02.479 three A two five five one line opened. 2538 01:54:07.760 --> 01:54:11.000 Go with a sure thing Denver's best roofer Excel roofing 2539 01:54:11.119 --> 01:54:13.800 dot com. You don't pay a cent until you're contenth 2540 01:54:17.119 --> 01:54:20.279 time for an insurance check up free, no obligation. In comparison, 2541 01:54:20.439 --> 01:54:23.960 call Compass Insurance paying too much your coverage at dozens 2542 01:54:24.000 --> 01:54:26.720 of insurance companies find out now three oh three seven 2543 01:54:26.760 --> 01:54:29.079 to seven to one help. You'll think you're his only 2544 01:54:29.199 --> 01:54:31.600 customer when you choose Frank durand the real estate Man 2545 01:54:31.720 --> 01:54:35.119 dot Com to list your home with Remax Alliance three 2546 01:54:35.159 --> 01:54:37.239 oh three nine two zero sixteen twenty two. 2547 01:54:41.680 --> 01:54:44.000 All right, three oh three seven one three A two 2548 01:54:44.079 --> 01:54:44.560 five five. 2549 01:54:44.600 --> 01:54:48.199 By the way, Genesis Total Exteriors man, Mark Schamansky and 2550 01:54:48.279 --> 01:54:49.920 the gang, they do it all right. 2551 01:54:50.000 --> 01:54:50.600 Now. Decks. 2552 01:54:50.680 --> 01:54:54.039 You know it's coming up, man, summer's coming. Get that 2553 01:54:54.199 --> 01:54:56.359 deck put on the books now so you can build it. 2554 01:54:56.399 --> 01:54:58.760 Maybe you just need a deck repair. Maybe you need 2555 01:54:58.840 --> 01:55:01.640 a fence. They do deck and fencing, and they do stucco, 2556 01:55:02.000 --> 01:55:05.399 and they do siding. Genesis Total Exteriors, you get it. 2557 01:55:05.439 --> 01:55:10.279 If it's outside, they do it Genesistotalexteriors dot Com. 2558 01:55:10.560 --> 01:55:13.279 Now, man, we've got a ton going on. Were we 2559 01:55:13.399 --> 01:55:16.920 able to get Brian Burns with Compass. 2560 01:55:17.239 --> 01:55:18.680 I'm working on it all right, thank you. 2561 01:55:18.840 --> 01:55:19.439 Let me go back. 2562 01:55:19.439 --> 01:55:22.439 I'd be traveling, yeah, I understand. So Chris, let me 2563 01:55:22.479 --> 01:55:25.239 ask something. How big is this container? You're driving down 2564 01:55:25.279 --> 01:55:28.239 the roads? You jackknifed your trailer and there was a 2565 01:55:28.359 --> 01:55:30.880 container on it? Kind of paint this picture. How big 2566 01:55:30.920 --> 01:55:33.840 of a trailer and how big of a container? 2567 01:55:36.279 --> 01:55:36.479 Yeah? 2568 01:55:36.520 --> 01:55:41.159 The container is an eight by thirteen. The trailer was 2569 01:55:41.920 --> 01:55:45.960 I'd say probably maybe a ten by eight flatbed. 2570 01:55:46.520 --> 01:55:48.000 And what what was in the trailer? 2571 01:55:50.720 --> 01:55:51.000 It was? 2572 01:55:51.479 --> 01:55:54.439 It was a flatbed trailer and I had the container 2573 01:55:54.520 --> 01:55:55.760 on top of the container. 2574 01:55:55.800 --> 01:55:58.039 Wait, I'm sorry, what was in the container? What was 2575 01:55:58.079 --> 01:55:58.800 in the container? 2576 01:56:01.279 --> 01:56:01.840 It was empty? 2577 01:56:02.159 --> 01:56:04.239 It was empty. I'm trying to just kind of get 2578 01:56:04.239 --> 01:56:06.199 an idea. How big that is? I see, I mean 2579 01:56:06.239 --> 01:56:09.000 that's fairly big. I mean it's not huge. So why 2580 01:56:09.079 --> 01:56:10.520 did they deny the claim? 2581 01:56:10.640 --> 01:56:17.079 So you jackknifed it, did you have comprehensive on the 2582 01:56:17.680 --> 01:56:19.640 truck itself that was pulling it? 2583 01:56:21.520 --> 01:56:21.720 Yeah? 2584 01:56:22.119 --> 01:56:23.079 Yeah, full coverage. 2585 01:56:23.479 --> 01:56:24.600 So you had full coverage on. 2586 01:56:24.680 --> 01:56:28.159 That, which generally would go over to the trailer, I 2587 01:56:28.239 --> 01:56:31.079 mean the trailer. The only time you really get a 2588 01:56:31.199 --> 01:56:34.720 trailer insured is for like theft or something. You're not 2589 01:56:34.800 --> 01:56:37.960 gonna have any other issues like even liability. You wouldn't 2590 01:56:37.960 --> 01:56:40.840 put on the trailer. So so why did they deny it? 2591 01:56:40.920 --> 01:56:41.800 What did they say? 2592 01:56:43.680 --> 01:56:45.880 They're saying that the contents are not covered. 2593 01:56:46.800 --> 01:56:48.119 Well, you just said it was empty. 2594 01:56:48.319 --> 01:56:52.960 Oh you mean contents of the trailer, right, yeah, But 2595 01:56:53.359 --> 01:56:56.359 so they're saying the container's not covered. So but all 2596 01:56:56.479 --> 01:56:58.680 you want them to do. You're more upset because you're 2597 01:56:58.680 --> 01:57:01.239 getting charge so much for orge at this point. 2598 01:57:02.880 --> 01:57:03.319 Exactly? 2599 01:57:03.720 --> 01:57:06.279 And how much is the storage? They waited how long 2600 01:57:06.399 --> 01:57:08.520 to deny you you said thirty plus days? 2601 01:57:10.399 --> 01:57:11.159 Yeah, exactly. 2602 01:57:11.600 --> 01:57:14.560 I'm not sure what the towing was versus the story fees, 2603 01:57:14.600 --> 01:57:17.279 but everything is over seven thousand dollars now at this point. 2604 01:57:18.039 --> 01:57:20.439 And are they willing to pay anything? 2605 01:57:23.119 --> 01:57:25.000 No, they just they just said it's not covered. Not 2606 01:57:25.079 --> 01:57:25.800 a cover benefit. 2607 01:57:26.680 --> 01:57:30.720 Oh my god, did you Well, well, it's going to 2608 01:57:30.760 --> 01:57:32.560 be on the truck. Yeah, it's not a commercial. It's 2609 01:57:32.600 --> 01:57:34.000 a personal policy, right. 2610 01:57:35.600 --> 01:57:35.760 Right. 2611 01:57:36.119 --> 01:57:38.520 I guess here's what I don't understand. I have a 2612 01:57:38.640 --> 01:57:41.039 trailer and I pull stuff on the trailer, and I 2613 01:57:41.199 --> 01:57:42.640 understand the contents part of it. 2614 01:57:42.760 --> 01:57:45.720 That's different. But what I'm not getting is why wouldn't 2615 01:57:45.720 --> 01:57:48.479 they cover the accident itself? 2616 01:57:48.600 --> 01:57:50.520 If he has a coverage for the accident on the 2617 01:57:50.560 --> 01:57:53.800 truck they won't even so they won't even pay for 2618 01:57:53.880 --> 01:57:55.880 the towing just to get you off the road. 2619 01:57:58.520 --> 01:58:01.119 Well, it's an I arrange the towing of the of 2620 01:58:01.239 --> 01:58:04.560 the container because it was going to be a hazard. 2621 01:58:04.760 --> 01:58:06.159 Well, they're probably not gonna pay. 2622 01:58:07.399 --> 01:58:10.439 I don't think they're going to pay for that aspect 2623 01:58:10.560 --> 01:58:13.920 of it, because they're saying they don't cover the contents. 2624 01:58:17.159 --> 01:58:22.720 Right, yeah, exactly, But what's the container being on the flatbed? 2625 01:58:24.119 --> 01:58:27.119 There were there were no contents inside the container. 2626 01:58:27.199 --> 01:58:29.039 I get it, I get it. 2627 01:58:29.960 --> 01:58:31.760 Hold on, we just got to get Brian. I mean, 2628 01:58:31.840 --> 01:58:33.840 that's it, man, let me put you on hold. Kelly's 2629 01:58:33.880 --> 01:58:36.600 trying to get him on. I simply don't have an 2630 01:58:36.600 --> 01:58:38.960 answer why they deny it. I mean, Jeff, you were 2631 01:58:39.000 --> 01:58:40.920 going to say something. I mean, you tow your four 2632 01:58:40.920 --> 01:58:44.640 wheelers and side by sides and whatever. I mean, you 2633 01:58:44.760 --> 01:58:48.880 know they should have their own policy. Yes, so, but 2634 01:58:49.079 --> 01:58:52.840 I can't imagine why Progressive is not giving them a nickel. 2635 01:58:53.359 --> 01:58:57.319 I understand why they're not covering possibly the container. It's 2636 01:58:57.359 --> 01:59:01.279 a crazy argument. But with your dad, Hey, real quick, Chris, 2637 01:59:01.439 --> 01:59:03.800 was there damage to the trailer. 2638 01:59:05.720 --> 01:59:08.239 Yeah, there was there was damage to the trailer. But 2639 01:59:08.359 --> 01:59:15.319 I had a waiver from the equipment retailer. So that's 2640 01:59:15.359 --> 01:59:15.960 all covered. 2641 01:59:16.680 --> 01:59:19.119 So just like a trailer. 2642 01:59:20.760 --> 01:59:20.920 It was. 2643 01:59:21.039 --> 01:59:24.920 It was like a trailer rental. The flatbed was and 2644 01:59:25.000 --> 01:59:27.640 then I was I rented that for haul in that 2645 01:59:27.840 --> 01:59:28.920 container and. 2646 01:59:29.039 --> 01:59:33.239 It was your container, not the same rental place, right, 2647 01:59:33.520 --> 01:59:36.199 and then you had the riders. So they basically didn't 2648 01:59:36.279 --> 01:59:39.159 charge you anything to get their trailer and fix it 2649 01:59:39.199 --> 01:59:44.279 because you paid for that coverage. Man, I am so like, 2650 01:59:44.920 --> 01:59:48.199 I so so so want to know what's going on. 2651 01:59:48.359 --> 01:59:50.800 We got to get Brian. I just don't understand the coverage. 2652 01:59:51.079 --> 01:59:53.079 I know what he's talking about. I love the argument, 2653 01:59:53.199 --> 01:59:55.399 though it's not even really an argument. What do you 2654 01:59:55.479 --> 01:59:59.680 guys think that would be? Strangely enough, even though the 2655 01:59:59.760 --> 02:00:04.600 can was empty, they're probably saying that's personal property and 2656 02:00:04.680 --> 02:00:06.760 we don't cover it. I mean, really, that's what they're saying, 2657 02:00:07.119 --> 02:00:11.319 which makes sense. But why wouldn't they pay? What's I 2658 02:00:11.359 --> 02:00:14.119 got to ask one more question? Was the storage Chris 2659 02:00:14.960 --> 02:00:17.079 just for the container? 2660 02:00:19.199 --> 02:00:19.399 Yeah? 2661 02:00:19.640 --> 02:00:23.600 Yeah, because I was able to overturn the trailer and 2662 02:00:23.720 --> 02:00:25.199 return it to the rental. 2663 02:00:25.479 --> 02:00:28.600 I see, I think I'm understanding the denial. Now they're 2664 02:00:28.680 --> 02:00:32.199 saying the contents of the trailer even though it's a container, 2665 02:00:32.720 --> 02:00:35.600 are not covered. So therefore they're not going to pay 2666 02:00:35.680 --> 02:00:38.760 for storage on something they don't cover. I mean, looking 2667 02:00:38.800 --> 02:00:41.359 at it, that's in very simple terms. Whether or not 2668 02:00:42.119 --> 02:00:45.039 they can deny that in this circumstance is what I 2669 02:00:45.159 --> 02:00:47.159 need Brian for. So I am going to put you 2670 02:00:47.199 --> 02:00:50.319 on hold again. Hey, Kelly, I saw that Patrick has 2671 02:00:50.359 --> 02:00:52.960 an issue with the cops online. 2672 02:00:53.159 --> 02:00:56.640 Three is that Patrick failure to launch? 2673 02:00:56.800 --> 02:00:57.199 Do you know? 2674 02:00:58.920 --> 02:00:59.079 Oh? 2675 02:01:00.279 --> 02:01:00.800 I do not. 2676 02:01:01.560 --> 02:01:05.079 Do you remember him? I don't even know now. 2677 02:01:05.199 --> 02:01:09.000 He definitely wasn't before you, but after for Momoss, we 2678 02:01:09.079 --> 02:01:09.920 don't know where you're at. 2679 02:01:10.000 --> 02:01:15.760 Oh gosh, well yeah at six now, So what happened 2680 02:01:15.760 --> 02:01:16.039 to him? 2681 02:01:16.079 --> 02:01:16.680 He dropped off. 2682 02:01:16.800 --> 02:01:19.520 So he had to drop off because he was literally 2683 02:01:19.640 --> 02:01:23.039 he called and it was so late. He basically was 2684 02:01:23.159 --> 02:01:26.479 standing in the courtroom or right about to go into 2685 02:01:26.560 --> 02:01:32.960 court because he's got an issue about something about him 2686 02:01:33.399 --> 02:01:37.159 getting arrested for some marijuana that was found in his car. 2687 02:01:37.479 --> 02:01:40.159 That's almost impossible these days. I mean, my god, I 2688 02:01:40.279 --> 02:01:43.079 unless he was smoking it got me, unless he's underage. 2689 02:01:43.159 --> 02:01:45.640 So he did say he would call back if he 2690 02:01:45.800 --> 02:01:46.920 had to get called in. 2691 02:01:47.239 --> 02:01:49.720 So I have a feeling that he probably got called in. 2692 02:01:49.920 --> 02:01:51.680 I would love to talk to him. I just want 2693 02:01:51.720 --> 02:01:54.000 to know if it's failure to launch or not. Hey, Alice, 2694 02:01:54.079 --> 02:01:56.600 what's going on with you? And let's try to get 2695 02:01:56.600 --> 02:02:00.479 Brian Kelly. Hey Alice, how are. 2696 02:02:00.359 --> 02:02:00.760 You, ma'am? 2697 02:02:02.239 --> 02:02:03.119 I'm doing great. 2698 02:02:03.239 --> 02:02:03.920 Tom, how are you? 2699 02:02:04.239 --> 02:02:04.960 I'm doing great. 2700 02:02:08.159 --> 02:02:10.279 Well, I'm shouldn't say I'm doing right. I'm doing great. 2701 02:02:10.279 --> 02:02:13.760 But my brother, this is the worst scam issue. I've 2702 02:02:13.840 --> 02:02:16.039 ever smoothest scam thing I've ever seen. 2703 02:02:16.359 --> 02:02:20.800 Tom Martino, well, I the second time I got to 2704 02:02:20.800 --> 02:02:23.319 correct you. I'm actually Mark. I'm his co host. He's 2705 02:02:23.359 --> 02:02:23.840 out today. 2706 02:02:24.119 --> 02:02:26.720 Ok Okay, Mark, I'm the I'm the. 2707 02:02:26.800 --> 02:02:32.840 More handsome, aggressive, more caring, loving, almost perfect human beings, 2708 02:02:32.880 --> 02:02:38.760 almost perfect. Yeah, what's going on? 2709 02:02:38.920 --> 02:02:39.199 Alis? 2710 02:02:39.239 --> 02:02:39.920 How can we help you? 2711 02:02:40.039 --> 02:02:42.600 Well, I don't know if you want me. My brother 2712 02:02:42.680 --> 02:02:45.159 to come on to this line. My brother has a 2713 02:02:46.079 --> 02:02:53.039 direct deposit UH through It's called it's called directed direct Express, 2714 02:02:54.079 --> 02:02:57.640 which his social Security card, his social Security money goes 2715 02:02:57.720 --> 02:03:02.439 into this direct Express than that going into his bank account. Okay, yeah, 2716 02:03:03.079 --> 02:03:08.479 his credit card, his card was he had the card 2717 02:03:08.520 --> 02:03:10.680 in his head at the time this happened, but when 2718 02:03:10.720 --> 02:03:12.640 he went to apply, when he went to go get 2719 02:03:12.680 --> 02:03:15.960 funds out of his account. It wouldn't let him draw 2720 02:03:15.960 --> 02:03:19.960 any funds down, it said. The count closed. So as 2721 02:03:20.000 --> 02:03:23.079 he pursued and got more and more information on this account, 2722 02:03:24.119 --> 02:03:28.159 come to find out that whoever stammed or whatever skeevn 2723 02:03:28.239 --> 02:03:32.840 they did, they changed his address at the direct deposit 2724 02:03:33.439 --> 02:03:34.880 so well North Carolina. 2725 02:03:35.239 --> 02:03:37.640 In why North Carolina, of all places. 2726 02:03:38.760 --> 02:03:40.640 We have no idea who this person is. 2727 02:03:40.800 --> 02:03:43.800 They changed the address to something in North Carolina. All right, 2728 02:03:43.840 --> 02:03:45.439 hold on, hold on, Alice, I got to give you 2729 02:03:45.560 --> 02:03:46.920 more time this I got to take a break. Three 2730 02:03:46.960 --> 02:03:49.399 o three seven one, three eight two five five are 2731 02:03:49.479 --> 02:03:50.920 help at troubleshooter dot com. 2732 02:03:56.359 --> 02:03:59.600 Go with a sure thing Denver's Best roofer Excel Roofing 2733 02:03:59.680 --> 02:04:02.359 dot com. You don't pay a cent until you're content. 2734 02:04:05.720 --> 02:04:08.880 Time for an insurance check up free, no obligation. In comparison, 2735 02:04:09.039 --> 02:04:12.600 call Compass Insurance paying too much your coverage at dozens 2736 02:04:12.640 --> 02:04:15.359 of insurance companies find out now three all three seven 2737 02:04:15.359 --> 02:04:15.920 to seven to one. 2738 02:04:16.039 --> 02:04:16.279 Help. 2739 02:04:16.479 --> 02:04:19.119 You'll think you're his only customer when you choose Frank 2740 02:04:19.199 --> 02:04:21.600 durand the real estate Man dot com to list your 2741 02:04:21.680 --> 02:04:24.760 home with Remax Alliance three all three nine two zero 2742 02:04:24.920 --> 02:04:25.880 sixteen twenty two. 2743 02:04:28.479 --> 02:04:31.039 All right, this one's this one's a little crazy. Poor 2744 02:04:31.079 --> 02:04:33.560 Alice her brother, and let me go right back to her. 2745 02:04:33.600 --> 02:04:36.239 But I do got to tell you first thing. This 2746 02:04:36.439 --> 02:04:38.960 company I'm going to tell you about is absolutely wonderful. 2747 02:04:39.000 --> 02:04:41.479 They've been with us for a very long time. One 2748 02:04:41.600 --> 02:04:44.680 clear Choice Doores dot Com. In fact, Chapi's the owner. 2749 02:04:45.000 --> 02:04:47.199 He kind of runs it's a he's a marine, and 2750 02:04:47.439 --> 02:04:49.199 he runs it like a marine. He's got a great 2751 02:04:49.279 --> 02:04:52.079 staff and they're very respectful, good pricing. But they have 2752 02:04:52.199 --> 02:04:54.279 locations up and down the front range. If you need 2753 02:04:54.359 --> 02:04:56.640 a new Griadge store. I used them a few years 2754 02:04:56.640 --> 02:04:59.399 ago for new Garadge stoor openers. Back then they were 2755 02:04:59.439 --> 02:05:01.560 like two hundred ninety nine installed. I'm sure they have 2756 02:05:01.640 --> 02:05:03.840 great deals now. But if you need anything to do 2757 02:05:03.960 --> 02:05:07.439 with the garage door, including the openers, the doors themselves, 2758 02:05:07.560 --> 02:05:09.800 or just a tune up or a broken one, these 2759 02:05:09.840 --> 02:05:13.880 are your guys, One clear Choice Doors dot Com. Now 2760 02:05:14.039 --> 02:05:18.600 let's get back to this one. It's just kind of interesting. So, Alice, 2761 02:05:18.640 --> 02:05:20.920 what's your brother's name. What is your brother's name? 2762 02:05:22.279 --> 02:05:23.159 His name is Mike. 2763 02:05:23.680 --> 02:05:26.199 So Mike gets a check from Social Security and he's 2764 02:05:26.239 --> 02:05:28.359 been getting it and all of a sudden the check. 2765 02:05:28.720 --> 02:05:31.439 Did the check itself get rerouted or is it like 2766 02:05:31.520 --> 02:05:32.800 an ACH. 2767 02:05:34.159 --> 02:05:38.720 It goes through direct Express? I guess which is ACH type? 2768 02:05:39.560 --> 02:05:39.720 Yeah? 2769 02:05:39.800 --> 02:05:42.239 So it goes onto a card, right, like a debit card? 2770 02:05:42.319 --> 02:05:42.439 Or no? 2771 02:05:42.600 --> 02:05:42.760 Yes? 2772 02:05:43.000 --> 02:05:44.680 Yes, yes, it goes on to a debit card. 2773 02:05:44.800 --> 02:05:47.640 Yes so, and it's not going Here's where I'm getting 2774 02:05:47.640 --> 02:05:50.800 a little confused. Is it going to Is he going 2775 02:05:50.840 --> 02:05:53.000 to his debit card now or somebody else is in 2776 02:05:53.079 --> 02:05:53.800 North Carolina? 2777 02:05:57.159 --> 02:06:00.600 They caught the first time? He report it. If they 2778 02:06:00.840 --> 02:06:05.039 caught it and they stopped it, got it okay? And 2779 02:06:05.239 --> 02:06:07.760 so when he when they issued him a new card, 2780 02:06:09.439 --> 02:06:12.159 he went to use it and it said account closed. 2781 02:06:14.119 --> 02:06:14.439 Okay. 2782 02:06:14.720 --> 02:06:18.079 Going he's continuing to try and get in touch with 2783 02:06:18.239 --> 02:06:21.319 someone to you know, to get it fished. This is 2784 02:06:21.680 --> 02:06:22.520 this is his income? 2785 02:06:22.760 --> 02:06:23.119 How did it? 2786 02:06:23.239 --> 02:06:24.960 Let me let me ask you, how did how did 2787 02:06:25.000 --> 02:06:27.279 they say the first time? What happened? 2788 02:06:27.319 --> 02:06:29.880 And did he ended up when it said account close? 2789 02:06:29.960 --> 02:06:31.840 Did he have money that was taken off the card? 2790 02:06:33.439 --> 02:06:33.479 No? 2791 02:06:33.880 --> 02:06:35.760 He just it was just like a he caught it 2792 02:06:35.880 --> 02:06:36.720 in Ton, got it. 2793 02:06:37.119 --> 02:06:39.560 And then they sent him a new one, and then 2794 02:06:39.600 --> 02:06:41.239 they sent him and then when he went to log in. 2795 02:06:41.399 --> 02:06:43.600 It sounds like and I just don't know about this. 2796 02:06:43.760 --> 02:06:46.920 Anybody that has these cards. Maybe someone here knows. Do 2797 02:06:47.000 --> 02:06:48.119 you actually log in? 2798 02:06:48.319 --> 02:06:48.640 Doctor? 2799 02:06:48.720 --> 02:06:51.800 You know, you don't get your benefits. You just get 2800 02:06:51.840 --> 02:06:52.560 a check or an. 2801 02:06:52.840 --> 02:06:54.319 It's right to my savings account. 2802 02:06:54.479 --> 02:06:56.680 It's it's a digital wall, that is what they're called. 2803 02:06:56.880 --> 02:07:00.399 Yeah, but I mean exactly, but so you would log on, 2804 02:07:01.720 --> 02:07:03.840 someone basically stole his identity. 2805 02:07:03.920 --> 02:07:06.000 As far as it has to do with Social security. 2806 02:07:06.600 --> 02:07:08.960 What's interesting is when they sent the new card, they 2807 02:07:09.039 --> 02:07:12.439 didn't change anything like is a user and password or 2808 02:07:12.479 --> 02:07:15.279 anything like that. Has he gone down to the Social 2809 02:07:15.359 --> 02:07:20.000 Security office, Alice, Well, we called no. 2810 02:07:20.199 --> 02:07:22.600 There's this thing that's happening so fast. We're trying to 2811 02:07:22.680 --> 02:07:25.039 just find avenues to get No, we have not been 2812 02:07:25.079 --> 02:07:26.640 down to the Security office yet. 2813 02:07:26.880 --> 02:07:27.720 That's what Alice. 2814 02:07:27.800 --> 02:07:35.039 That's what you mean, Alice. I went out, Yes, phone calls, computers, loggings. 2815 02:07:35.359 --> 02:07:37.680 I'm not going to work. If you go down, make 2816 02:07:37.680 --> 02:07:41.479 an appointment person, the person in the Social Security office. 2817 02:07:41.840 --> 02:07:44.479 I guarantee this can be fixed in no time. 2818 02:07:44.560 --> 02:07:46.199 Do they have to walk in stock. 2819 02:07:46.239 --> 02:07:47.600 I don't know if that have walkins, but you can 2820 02:07:47.680 --> 02:07:49.600 find out call them up. See if you need to 2821 02:07:49.640 --> 02:07:52.239 make an appointment and you can walk in, but it 2822 02:07:52.319 --> 02:07:55.920 will be taken care of one hundred times faster than 2823 02:07:55.960 --> 02:07:59.000 trying to get to the appropriate person on the phone 2824 02:07:59.039 --> 02:08:00.319 and explaining to I'm. 2825 02:08:00.199 --> 02:08:02.640 Well, said doc. I would agree with doc there. 2826 02:08:02.640 --> 02:08:07.520 But that doesn't work. I will intervene and get it 2827 02:08:07.640 --> 02:08:08.159 taken care of. 2828 02:08:08.399 --> 02:08:12.479 Yeah, that's exactly where I was going. So, okay, why 2829 02:08:12.520 --> 02:08:14.399 don't you get down there? Is he like hard up 2830 02:08:14.479 --> 02:08:15.760 for food now or something? 2831 02:08:16.960 --> 02:08:21.520 No, Unfortunately, there's the situation. He did have him a 2832 02:08:21.520 --> 02:08:25.520 little stash at home. However, as of today, when he 2833 02:08:25.640 --> 02:08:27.319 tried to use his car because they called him and 2834 02:08:27.359 --> 02:08:29.479 told him it had been activated. When he went to 2835 02:08:29.760 --> 02:08:33.880 get groceries, he somehow he found out his balance that 2836 02:08:33.960 --> 02:08:35.880 dropped from four thousand to seven hundred. 2837 02:08:36.399 --> 02:08:40.800 Oh my god, four thousand? Do they could they wait 2838 02:08:40.840 --> 02:08:43.319 a minute? So he logged on and thirty three hundred 2839 02:08:43.319 --> 02:08:44.199 dollars was missing. 2840 02:08:45.720 --> 02:08:47.560 I don't know how. I don't know how he found 2841 02:08:47.560 --> 02:08:49.359 out his balance. I'm sorry. If you want me to, 2842 02:08:49.520 --> 02:08:50.560 I can get him online. 2843 02:08:50.720 --> 02:08:52.800 Let's do that. I'd like to get him online. Where 2844 02:08:52.840 --> 02:08:53.720 does he live, by the. 2845 02:08:53.720 --> 02:08:56.960 Way, Alice, we live right here in Denver, Colorado. 2846 02:08:57.079 --> 02:08:59.479 Do you guys live together? You both live in the 2847 02:08:59.520 --> 02:08:59.960 same house. 2848 02:09:00.159 --> 02:09:02.239 He has his own he no, he has his own 2849 02:09:02.279 --> 02:09:02.880 separate place. 2850 02:09:03.279 --> 02:09:05.840 So he had so each month he gets roughly four 2851 02:09:05.920 --> 02:09:09.479 thousand put in or put on. And then he went 2852 02:09:09.600 --> 02:09:12.359 to use it and there was only seven hundred. And 2853 02:09:12.439 --> 02:09:14.359 he hasn't used it since the deposit. 2854 02:09:15.960 --> 02:09:17.800 He had not used anything else since. 2855 02:09:18.159 --> 02:09:20.439 And then when that happened, did he actually call up 2856 02:09:20.520 --> 02:09:21.720 Social Security again? 2857 02:09:23.119 --> 02:09:25.000 Well, he didn't know that until this morning. 2858 02:09:25.199 --> 02:09:27.520 Until this Oh, this is a nightmare. 2859 02:09:27.600 --> 02:09:31.600 For this is worse than a nightmare because, uh, you 2860 02:09:31.640 --> 02:09:35.479 said your name was Mark, right, Yeah, okay, Mark, here 2861 02:09:35.720 --> 02:09:36.399 is the whole. 2862 02:09:37.000 --> 02:09:40.119 I'm gonna give you another go ahead, please please. 2863 02:09:40.520 --> 02:09:43.439 A gentleman, a gentleman by the name of Mike Cooper, 2864 02:09:44.199 --> 02:09:45.399 was in touch with my brother. 2865 02:09:45.600 --> 02:09:47.079 This is horrible. Mike Cooper. 2866 02:09:47.720 --> 02:09:51.720 I can already tell you Mike Cooper's from India. Keep going, Oh, 2867 02:09:53.119 --> 02:09:54.680 what what happened with Mike Cooper? 2868 02:09:54.720 --> 02:09:55.000 Please? 2869 02:09:55.199 --> 02:09:59.479 Oh Mike? And he he said, Mike, I'm gonna get 2870 02:09:59.520 --> 02:10:02.479 you through the He says, Now, what I need you 2871 02:10:02.560 --> 02:10:07.960 to do is send me your driver's license back front 2872 02:10:08.000 --> 02:10:10.000 and back, a good clear picture of it. 2873 02:10:11.800 --> 02:10:12.279 We did that. 2874 02:10:14.359 --> 02:10:19.039 Next thing, he says, well, direct deposit. That's not direct deposit, 2875 02:10:19.039 --> 02:10:21.760 it's called hold on for a second. 2876 02:10:21.760 --> 02:10:22.680 Here, I got my paid. 2877 02:10:22.560 --> 02:10:28.800 Direct Express had rejected that. Okay, yeah, And so then 2878 02:10:29.520 --> 02:10:31.640 he comes back on. He said, okay, I want you 2879 02:10:31.680 --> 02:10:35.119 to take this number down. This is my direct number. 2880 02:10:35.560 --> 02:10:38.079 I want you to send me a copy of your. 2881 02:10:38.600 --> 02:10:42.920 Birth or Alice listen, and for Alice, listen, this is 2882 02:10:43.199 --> 02:10:47.680 very serious. Beyond this, listen, let me give you good news, 2883 02:10:47.720 --> 02:10:52.279 bad news. Good news is this. I think eventually social Security. 2884 02:10:52.359 --> 02:10:54.680 I think he'll eventually get the money back. My god, 2885 02:10:54.720 --> 02:10:56.960 if we're paying people that are three hundred and sixty 2886 02:10:57.039 --> 02:10:59.600 years old, I'm sure he's going to get his money back. 2887 02:11:00.239 --> 02:11:03.680 And here's the other thing. The most important part right 2888 02:11:03.720 --> 02:11:06.800 now is he needs to lock down his credit. They've 2889 02:11:06.840 --> 02:11:09.600 got everything. They can open a million credit cards, they 2890 02:11:09.640 --> 02:11:12.039 can buy a car that, they can do so many 2891 02:11:12.119 --> 02:11:14.560 things on his credit right now. For the life of me, 2892 02:11:14.640 --> 02:11:16.439 I can't believe he sent all that stuff. But it 2893 02:11:16.520 --> 02:11:19.560 doesn't matter. It really doesn't matter. What I would really 2894 02:11:19.720 --> 02:11:21.479 like done, doc, Doc. Do you know how to freeze 2895 02:11:21.479 --> 02:11:22.039 credit or not? 2896 02:11:22.239 --> 02:11:22.439 Yeah? 2897 02:11:22.439 --> 02:11:26.720 Absolutely, So here's what I would really like to do, doc. 2898 02:11:26.840 --> 02:11:28.920 If you can get with this guy. Does he have 2899 02:11:29.039 --> 02:11:30.159 a computer at his house? 2900 02:11:31.680 --> 02:11:33.640 He is computer computer? 2901 02:11:33.920 --> 02:11:35.119 Where do we do this guy? 2902 02:11:35.439 --> 02:11:38.760 I will I'll get wait, I'll get your phone number 2903 02:11:38.760 --> 02:11:42.680 from Kelly and I will call you about two fifteen 2904 02:11:42.800 --> 02:11:45.239 or two twenty because I have the numbers at home. 2905 02:11:45.399 --> 02:11:45.640 Got it? 2906 02:11:46.119 --> 02:11:49.960 And if so, I'll call you in a little while 2907 02:11:50.119 --> 02:11:53.079 after between two thirty and Pallas. Here's what we got 2908 02:11:53.119 --> 02:11:55.239 and I'll tell you how to go about this, because 2909 02:11:55.239 --> 02:11:57.680 he has to do the whole identity. 2910 02:11:57.199 --> 02:11:59.319 And I'm worried about one thing, but at least it's 2911 02:11:59.359 --> 02:12:04.880 social secure as well. I'm worried that he took over 2912 02:12:04.960 --> 02:12:08.399 the Social Security account as well, meaning he's never logged 2913 02:12:08.439 --> 02:12:10.880 in because he's not on the computer, and he went 2914 02:12:10.960 --> 02:12:13.640 in and basically claimed the account. Because he's got every 2915 02:12:13.720 --> 02:12:16.600 bit of information, he could have even done an id ME. 2916 02:12:16.760 --> 02:12:19.079 At this point, he probably needs to go through the 2917 02:12:19.199 --> 02:12:22.119 whole the steps for identity. 2918 02:12:23.760 --> 02:12:26.359 Doc is gonna help your brother big time, So you 2919 02:12:26.479 --> 02:12:29.000 need to get in touch with him. We're gonna put 2920 02:12:29.039 --> 02:12:31.840 you on hold now, Okay, alt's just calm down. We're 2921 02:12:31.840 --> 02:12:34.119 gonna help you. We got to get those accounts locked. 2922 02:12:34.439 --> 02:12:37.359 The Social Security the thirty seven hundred's a big deal. 2923 02:12:37.640 --> 02:12:40.319 But I think eventually it'll get back. I'm glad he's 2924 02:12:40.399 --> 02:12:42.159 not a hard up for food or anything like that. 2925 02:12:42.560 --> 02:12:44.960 And if that happens, you guys can call back or 2926 02:12:45.000 --> 02:12:46.800 at least tell Doc because he'll be dealing with you. 2927 02:12:47.159 --> 02:12:49.680 But here's the bottom line, this really sucks. You got 2928 02:12:49.800 --> 02:12:52.159 to have a conversation with him at some point. You 2929 02:12:52.319 --> 02:12:55.319 don't give any information to anybody, period, end of story. 2930 02:12:55.920 --> 02:12:56.520 You just don't. 2931 02:12:56.560 --> 02:12:59.479 But that's it, and that goes for anybody out there listening. 2932 02:12:59.560 --> 02:13:02.279 So hold on, Kelly, we need all of her information. 2933 02:13:02.479 --> 02:13:05.399 Doc's gonna call her after the show. Doc, I really 2934 02:13:05.520 --> 02:13:09.000 hope you can get those accounts locked. I'm terrified he's 2935 02:13:09.119 --> 02:13:12.960 opening accounts everywhere. If you could log into his credit 2936 02:13:13.479 --> 02:13:16.479 if you can log into even like TransUnion, that's usually 2937 02:13:16.520 --> 02:13:19.359 where the credit cards are, and see if any new accounts, 2938 02:13:19.479 --> 02:13:22.920 like he just applied for a Starbucks card or something. 2939 02:13:23.319 --> 02:13:26.119 Well, I will tell him how to prevent that from happening. Okay, 2940 02:13:26.239 --> 02:13:28.560 I like that, can't you say something? 2941 02:13:28.760 --> 02:13:28.920 Yeah? 2942 02:13:28.920 --> 02:13:33.000 Of course, everybody listening out there, any government agency, social 2943 02:13:33.000 --> 02:13:37.840 Security IRS, anybody that's affiliated with the government will not 2944 02:13:38.039 --> 02:13:40.199 call you on the phone if they want to get 2945 02:13:40.199 --> 02:13:42.720 in touch with you. They will send you a letter 2946 02:13:42.840 --> 02:13:46.520 in the mail on their letterhead. So anytime you get 2947 02:13:46.560 --> 02:13:50.680 a call from someone purporting to be with a government agency, 2948 02:13:51.199 --> 02:13:51.880 it's a scam. 2949 02:13:52.279 --> 02:13:54.960 Hang up on them or next or an email, Oh 2950 02:13:55.039 --> 02:13:58.800 my god, or it pops up on an email. My 2951 02:13:58.960 --> 02:14:00.479 dad got hit with email. 2952 02:14:00.520 --> 02:14:03.439 It's a little different, but basically someone got into his 2953 02:14:03.600 --> 02:14:07.159 boss's email. So the email actually came from his boss 2954 02:14:07.640 --> 02:14:10.279 and it said, hey, go buy this Amazon gift card 2955 02:14:10.359 --> 02:14:12.520 for one of our clients. So it made so much 2956 02:14:12.640 --> 02:14:15.159 sense he ended up doing and he lost hundred bucks 2957 02:14:15.319 --> 02:14:17.319 or whatever. It was, all right, three O three seven 2958 02:14:17.359 --> 02:14:19.760 one three eight two five five help with troubleshooter dot com. 2959 02:14:19.960 --> 02:14:20.600 We'll be right back.