WEBVTT 1 00:00:00.760 --> 00:00:09.880 Yeah, ripped up bad news, didn't need advice. 2 00:00:09.919 --> 00:00:11.119 Who you don't have to. 3 00:00:12.960 --> 00:00:14.480 Come running just as. 4 00:00:14.359 --> 00:00:15.359 Fast as we can. 5 00:00:16.239 --> 00:00:18.600 Shoe Shooter's gonna help come. 6 00:00:20.160 --> 00:00:26.280 This is the Troubleshooter Show. No Tom Martine, Hey. 7 00:00:26.120 --> 00:00:30.519 Hey, hey, I'm here solving problems, answering questions, taking complaints, 8 00:00:31.399 --> 00:00:35.159 and making your life just a little easier. Now, I'm 9 00:00:35.240 --> 00:00:39.719 sure I have Mark on he just what's up? Just 10 00:00:39.759 --> 00:00:42.520 texted me? Mark? Did you ask about your video in 11 00:00:42.560 --> 00:00:43.039 the studio? 12 00:00:43.880 --> 00:00:44.039 Uh? 13 00:00:44.119 --> 00:00:46.000 No, I just didn't see any video at all. 14 00:00:47.759 --> 00:00:48.640 Do you see it now? 15 00:00:48.840 --> 00:00:49.000 Oh? 16 00:00:49.039 --> 00:00:52.119 I didn't start it. Oh my god, that would experin 17 00:00:52.399 --> 00:00:56.719 You're right, Mark, Mark. No jokes, Oh, you can't do 18 00:00:56.799 --> 00:01:00.920 Biden jokes anymore because he's not in office. No, so 19 00:01:01.399 --> 00:01:03.520 do a Trump joke on me. I'll be I wouldn't 20 00:01:03.520 --> 00:01:06.400 mind being called as smart as Trump. Gosh does he use? 21 00:01:06.879 --> 00:01:09.120 He's the new poker player when it comes to tariffs, 22 00:01:09.200 --> 00:01:09.519 isn't he? 23 00:01:09.840 --> 00:01:11.920 Oh you see how we handled Columbia? 24 00:01:12.280 --> 00:01:16.400 Wow? Oh my god? Did did did they did they 25 00:01:16.519 --> 00:01:17.959 like turn? Did they turn? 26 00:01:18.040 --> 00:01:18.319 Or what? 27 00:01:19.000 --> 00:01:19.200 Oh? 28 00:01:19.920 --> 00:01:23.519 By the way, guys, we are streaming now. I apologize 29 00:01:23.519 --> 00:01:27.920 for everyone. We are streaming now. No panics. Three oh three, 30 00:01:28.040 --> 00:01:30.439 seven one three talks seven one three two five five 31 00:01:30.519 --> 00:01:35.560 That was my bad and Mark, you're right, man, Holy crap. 32 00:01:36.159 --> 00:01:40.040 It was like it was like, uh, it was instant. 33 00:01:40.319 --> 00:01:43.280 He's like twenty five percent. We're gonna kill all your visas. 34 00:01:43.439 --> 00:01:45.519 You're not gonna be able to travel. We're gonna screw 35 00:01:45.519 --> 00:01:49.719 with your embassy. And that's right now. Next week we're 36 00:01:49.719 --> 00:01:50.400 gonna do more. 37 00:01:52.000 --> 00:01:53.959 Anyway, let's uh, let's. 38 00:01:53.799 --> 00:01:57.359 Know, you forget really quick. People do forget how powerful 39 00:01:57.799 --> 00:02:01.000 we are as a nation. Everybody else depends on us. 40 00:02:01.319 --> 00:02:03.799 We have all the power right here in the good 41 00:02:03.799 --> 00:02:04.519 old USA. 42 00:02:05.079 --> 00:02:07.799 Well, we have all the consumers. I mean, we have 43 00:02:08.400 --> 00:02:12.919 most of the consuming public basically, even though other countries 44 00:02:12.960 --> 00:02:14.039 have billions of people. 45 00:02:14.120 --> 00:02:17.159 Do you know how many overseas bases we have, Tom. 46 00:02:18.199 --> 00:02:18.639 How many? 47 00:02:18.840 --> 00:02:19.879 About eight hundred? 48 00:02:21.560 --> 00:02:27.879 Really? Wow? By the way, today I have water pros 49 00:02:27.919 --> 00:02:31.039 with me. And he seemed a little pensive, a little 50 00:02:31.039 --> 00:02:35.120 pista uffing. He says, you know, Tom, here's what he 51 00:02:35.159 --> 00:02:38.080 said to me. Do you know how like you get 52 00:02:38.159 --> 00:02:42.120 upset when just the same scams happen over and over 53 00:02:42.680 --> 00:02:48.199 and people are like getting ripped. He said, I'm kind 54 00:02:48.240 --> 00:02:51.199 of like that. I'm just sick and tired of it. 55 00:02:52.879 --> 00:02:57.039 And what he's sick and tired of are forever chemicals 56 00:02:57.080 --> 00:02:59.680 in water. And we're going to talk about that coming up. 57 00:03:00.280 --> 00:03:02.080 But I think I summed that up, Paul. If you 58 00:03:02.120 --> 00:03:05.560 had to say yes or no, absolutely correct. You're pissed off. 59 00:03:05.879 --> 00:03:08.719 It's been going on for fifty years and it's been 60 00:03:08.960 --> 00:03:11.479 one of the biggest cover ups in society today. 61 00:03:11.599 --> 00:03:14.439 I know, you know what. It's funny how how we 62 00:03:14.479 --> 00:03:19.599 pay so much attention, like I said, too, eating organic 63 00:03:19.639 --> 00:03:24.400 stuff and now cage free chickens and beef and no 64 00:03:24.479 --> 00:03:29.360 antibiotics and that's all good, but then we ignore water. Hey, Tim, 65 00:03:29.680 --> 00:03:32.080 what's going on in your life? Tim? Let me let 66 00:03:32.159 --> 00:03:34.240 me get right to the callers as usual? Three oh 67 00:03:34.280 --> 00:03:37.080 three seven one three talk seven one three A two 68 00:03:37.159 --> 00:03:41.479 five five Major Mark Major at the mothership along with 69 00:03:41.560 --> 00:03:43.560 deputy Doc. I heard who else is in? What other 70 00:03:43.639 --> 00:03:44.400 deputies are there? 71 00:03:44.520 --> 00:03:44.759 No? 72 00:03:44.759 --> 00:03:46.319 No, I'm at home, brother. 73 00:03:46.879 --> 00:03:47.560 I'm here. Tom. 74 00:03:47.639 --> 00:03:49.879 Oh you are okay? Well, somebody turn on a camera 75 00:03:49.960 --> 00:03:51.919 and we'll bring other people in. Mark if you want 76 00:03:51.919 --> 00:03:55.639 to turn on the camera anyway. So, Tim, what's going 77 00:03:55.639 --> 00:03:57.520 on with home Depot? 78 00:03:58.319 --> 00:04:02.680 Well, good morning, Tom, Hey, listening to you for forty 79 00:04:02.719 --> 00:04:05.080 five years and the first time I've called thank you, 80 00:04:05.400 --> 00:04:06.199 not too bad. 81 00:04:06.120 --> 00:04:08.960 Thank you. I hope you can listen to another forty 82 00:04:09.000 --> 00:04:12.280 five We'll see. 83 00:04:11.879 --> 00:04:15.520 You and me bo. Hey. So I've got a nightmare 84 00:04:15.639 --> 00:04:20.000 going on. I purchased a trader at home depot on 85 00:04:20.879 --> 00:04:25.399 December fourth. I canceled the order because I found a 86 00:04:25.399 --> 00:04:28.920 better deal on the fifth. No big deal, it was 87 00:04:28.959 --> 00:04:31.800 all online. I canceled it. A little bit of a 88 00:04:31.879 --> 00:04:35.439 nightmare on the delivery stuff, but all said and done, 89 00:04:35.439 --> 00:04:37.000 and yeah, he asked me the questions. 90 00:04:37.120 --> 00:04:39.839 But I get you. 91 00:04:39.839 --> 00:04:42.600 You ordered and canceled. So when was it canceled? 92 00:04:44.480 --> 00:04:46.920 It was canceled the next day, twelve five? 93 00:04:48.600 --> 00:04:50.120 Okay, so what's going on man? 94 00:04:51.439 --> 00:04:54.399 So you know, everything was delivered, all fine and dandy. 95 00:04:54.000 --> 00:04:56.720 They could not cancel it. It had to be delivered. 96 00:04:57.279 --> 00:04:59.199 Once it was delivered, then they had to set up 97 00:04:59.199 --> 00:05:03.399 a pick up. That was another twenty day nightmaret. No biggie, Okay, 98 00:05:03.480 --> 00:05:05.720 I got mad and all said and done. 99 00:05:06.000 --> 00:05:09.079 Oh wait, so you did you did take delivery? You 100 00:05:09.639 --> 00:05:10.879 did take delivery. 101 00:05:12.399 --> 00:05:14.759 Yeah. I was forced to take delivery because it was 102 00:05:14.800 --> 00:05:18.399 all in motion. But that didn't happen until about the. 103 00:05:18.439 --> 00:05:23.720 Ten final Oh, so it didn't even come until twelve ten. 104 00:05:25.040 --> 00:05:27.519 Right, and then they came and picked it up finally 105 00:05:27.560 --> 00:05:31.639 on the thirtieth of December, and that's when the refund 106 00:05:31.720 --> 00:05:38.920 was initiated. Well, because they initiated the refund, PayPal never 107 00:05:39.000 --> 00:05:43.680 did get the refund. I called PayPal. They said, well, 108 00:05:43.680 --> 00:05:46.639 that's home Depot. They've got to give you the refund. 109 00:05:46.720 --> 00:05:50.800 I called home Depot. We don't we issued that refund. 110 00:05:50.839 --> 00:05:52.319 They said, well, do you ever receie. 111 00:05:52.319 --> 00:05:59.319 Now you paid? You paid through PayPal, yes, sir, and 112 00:05:59.360 --> 00:06:02.680 pay and so normally the way it works, normally the 113 00:06:02.720 --> 00:06:06.720 way it works if you pay through PayPal, they refund 114 00:06:06.759 --> 00:06:08.560 through PayPal normally. 115 00:06:09.639 --> 00:06:09.839 Yep. 116 00:06:11.600 --> 00:06:12.439 So what went wrong? 117 00:06:12.519 --> 00:06:16.279 Man? But it just just all went wrong. I can't 118 00:06:16.360 --> 00:06:17.399 get my money back. 119 00:06:17.480 --> 00:06:20.480 There's like, here's what I want to know. This is important. 120 00:06:21.319 --> 00:06:27.360 This is important. Does home depots say that you are 121 00:06:27.519 --> 00:06:29.240 entitled to a refund, that's the first thing. 122 00:06:30.800 --> 00:06:34.000 Yes, And I've got a money trail. Okay, they gave me. 123 00:06:34.439 --> 00:06:37.480 Listen, I don't care about that. One question. They acknowledge 124 00:06:37.680 --> 00:06:40.759 you do a refund, so that's good. Number Two. Do 125 00:06:40.839 --> 00:06:44.399 they acknowledge that they sent a refund through PayPal? 126 00:06:46.000 --> 00:06:46.360 Yes? 127 00:06:48.199 --> 00:06:56.399 They sent a refund to your PayPal account. Yes, Now 128 00:06:56.439 --> 00:06:58.920 if you go in and check your PayPal account. 129 00:07:01.480 --> 00:07:04.600 Yeah, I'll pause right there. They they acknowledged to me 130 00:07:04.759 --> 00:07:07.519 they sent it. They gave me paper that they sent it, 131 00:07:08.120 --> 00:07:10.800 and that's all I've got in PayPal saying we don't 132 00:07:10.839 --> 00:07:11.279 have nothing. 133 00:07:13.040 --> 00:07:17.920 Did they say they sent it to your PayPal account? 134 00:07:19.040 --> 00:07:21.079 Yes, they did, they said they. 135 00:07:23.399 --> 00:07:28.519 Okay, so you pay Pal, I'm going to ask again, Tim. 136 00:07:29.160 --> 00:07:37.680 They specifically said, they sent the refund to your PayPal account, correct, 137 00:07:38.879 --> 00:07:42.439 but your PayPal account is not showing a credit. 138 00:07:43.600 --> 00:07:44.079 Correct. 139 00:07:46.519 --> 00:07:49.480 Okay. Now PayPal says. 140 00:07:49.240 --> 00:07:49.399 What. 141 00:07:52.199 --> 00:07:56.319 So the PayPal is only showing the transaction, and so. 142 00:07:56.360 --> 00:07:57.160 I said, got it? 143 00:07:57.399 --> 00:08:00.040 Dispute the dispute when. 144 00:07:59.839 --> 00:08:03.759 It shows the payment but not the refund. 145 00:08:03.879 --> 00:08:08.439 Right, And so they declined it. I escalated and I said, 146 00:08:08.560 --> 00:08:12.600 to you guys are saying, okay, great transaction, that's fine 147 00:08:12.639 --> 00:08:16.639 and dandy, but I need my refund, when they're like nope, okay. 148 00:08:16.800 --> 00:08:21.279 So then I called Home Depot back on Friday and 149 00:08:22.279 --> 00:08:25.279 I'm like, I don't understand. I go, did they call 150 00:08:25.399 --> 00:08:25.759 you you? 151 00:08:25.920 --> 00:08:28.160 But before you go on, here's what I want to 152 00:08:28.199 --> 00:08:35.759 know is PayPal normally with a friendly transaction where a 153 00:08:35.840 --> 00:08:40.080 credit or refund is issued. They don't dispute the charge. 154 00:08:40.519 --> 00:08:44.639 But before I understand why you did it, here's my question. 155 00:08:47.240 --> 00:08:52.679 Does PayPal say they've gotten nothing from home Depot? 156 00:08:55.159 --> 00:09:00.559 That's correct, that's what they say. Okay, all right, And 157 00:09:00.639 --> 00:09:04.720 so when I when I initiated my dispute, they said 158 00:09:04.720 --> 00:09:07.639 they got a hold of home Depot. I called home 159 00:09:07.679 --> 00:09:09.600 Depot and they said, we don't have no record of 160 00:09:09.919 --> 00:09:12.720 a PayPal even contacting us. 161 00:09:13.879 --> 00:09:16.279 How do you fund your PayPal account? 162 00:09:18.000 --> 00:09:20.440 Well, there's two ways that you can fund it through 163 00:09:20.480 --> 00:09:23.039 your credit card. You can fund it through your bank account, 164 00:09:23.320 --> 00:09:26.759 or you can fund it through PayPal credit. And that's 165 00:09:26.799 --> 00:09:27.360 what this was. 166 00:09:27.440 --> 00:09:28.519 How did you fund it. 167 00:09:29.879 --> 00:09:31.080 Through PayPal credit? 168 00:09:33.440 --> 00:09:38.200 Okay? So PayPal credit shows you, oh, how much. 169 00:09:39.919 --> 00:09:46.039 Sixteen eighty four one six and eighty four dollars? 170 00:09:48.559 --> 00:09:52.399 Okay? Do you have anyone you can talk to a PayPal. 171 00:09:54.679 --> 00:09:58.240 No, it's a it's a different it's it seems like 172 00:09:58.320 --> 00:10:02.279 it's an offshore, and so I get somebody different each time. 173 00:10:03.879 --> 00:10:08.679 Yeah, and nobody's listening to you. Here's where I believe, 174 00:10:08.799 --> 00:10:12.159 Here's where I believe the mistake is. Here is where 175 00:10:12.159 --> 00:10:18.039 I believe the mistake is with home Depot. These people 176 00:10:18.159 --> 00:10:23.320 do not know how to credit PayPal. I'll guarantee it 177 00:10:23.840 --> 00:10:28.559 because PayPal would have no reason not to just wipe 178 00:10:28.600 --> 00:10:31.480 it out. They would have no reason. They don't care. 179 00:10:32.240 --> 00:10:38.320 Now PayPal is a wrinkle. I don't like PayPal. Sucks. PayPal, 180 00:10:38.759 --> 00:10:42.000 what was supposed to make payments better is the worst. 181 00:10:42.279 --> 00:10:45.840 It adds another layer of red tape. It is the 182 00:10:45.879 --> 00:10:50.679 worst it is. But I don't believe home Depot issued 183 00:10:51.000 --> 00:10:54.039 a credit properly. You said they sent you a bunch 184 00:10:54.080 --> 00:10:56.000 of stuff. What did they send you? 185 00:10:57.840 --> 00:11:03.120 They just sent me a receipt that shows and let 186 00:11:03.120 --> 00:11:06.720 me I should have prefaced by saying in that first 187 00:11:07.240 --> 00:11:10.120 transaction that I did, it was the grill and a cover. 188 00:11:10.320 --> 00:11:14.200 The cover was at the store. They refunded that right away. 189 00:11:14.320 --> 00:11:17.039 I've got that receipt. It shows that the one hundred 190 00:11:17.039 --> 00:11:20.720 and fifty one bucks. But then because it's the order 191 00:11:20.879 --> 00:11:24.159 of an off site order of the grill, that's what's 192 00:11:24.200 --> 00:11:28.840 in hiccup right now. So they sent me that paper trail. 193 00:11:29.039 --> 00:11:31.679 I see it. You can view it on the receipt. 194 00:11:31.840 --> 00:11:35.799 And then right there they've got refund PayPal and that's it. 195 00:11:35.840 --> 00:11:39.840 And a transaction ID PayPal does not. 196 00:11:40.080 --> 00:11:42.759 So if you give that transaction ID to PayPal, what 197 00:11:42.759 --> 00:11:43.399 do they say? 198 00:11:45.799 --> 00:11:48.759 I gave it to them, I inserted it. You know 199 00:11:49.720 --> 00:11:53.879 where you create that that appeal and they still denied it. 200 00:11:54.120 --> 00:11:57.360 They said the transaction looked good, and they only it 201 00:11:57.480 --> 00:11:57.879 was good. 202 00:11:58.440 --> 00:12:02.080 It was good. Disputing is not the way to go. 203 00:12:02.519 --> 00:12:03.759 Hold on a second, I'll have. 204 00:12:03.840 --> 00:12:07.120 I'm saying on the refund one where you have something 205 00:12:07.639 --> 00:12:11.120 showing they refunded it to PayPal. Did you give them 206 00:12:11.159 --> 00:12:12.639 that transaction number? 207 00:12:14.039 --> 00:12:14.440 Yes, sir? 208 00:12:15.080 --> 00:12:16.000 And what they say? 209 00:12:16.200 --> 00:12:18.879 And they they said, we don't have that. 210 00:12:19.919 --> 00:12:25.159 Okay, all right, hold on, I have some ideas. Three 211 00:12:25.240 --> 00:12:27.759 oh three seven one three talk seven one three eight 212 00:12:27.799 --> 00:12:30.759 two five five Frank durand the real estate man does 213 00:12:30.799 --> 00:12:32.720 market valuations of your home to tell you what it 214 00:12:32.759 --> 00:12:34.840 will sell for, what you will net, what you can buy, 215 00:12:35.200 --> 00:12:38.159 what the neighborhood's like, the comps, what your competition is, 216 00:12:38.639 --> 00:12:42.200 supply and demand and interest rates, all factors. And it's 217 00:12:42.240 --> 00:12:45.559 a complementary service from the one and only Frank Duran, 218 00:12:45.720 --> 00:12:47.639 the real estate Man dot com three oh three nine 219 00:12:47.720 --> 00:12:55.000 two zero sixteen twenty two. I'm Tom Martino, your troubleshooter. 220 00:12:55.039 --> 00:12:58.759 Three oh three seven one three talk seven one three 221 00:12:58.759 --> 00:13:03.600 eight two five five. Does anyone have any ideas? By 222 00:13:03.639 --> 00:13:05.240 the way, you can always text me. You know, I 223 00:13:05.279 --> 00:13:07.279 have an exclusive text line that comes right to my 224 00:13:07.320 --> 00:13:11.039 cell phone seven four seven nine nine nine fifty two 225 00:13:11.159 --> 00:13:14.240 eighty seven four seven nine nine nine fifty two eighty. 226 00:13:14.279 --> 00:13:16.200 You can text me there about anything about the show, 227 00:13:16.720 --> 00:13:21.080 any consumer problem, any personal problems you're having. You know 228 00:13:21.120 --> 00:13:25.360 that you need input and my financial advicement firm i'l 229 00:13:25.799 --> 00:13:27.919 if you have questions about that or need help or 230 00:13:27.960 --> 00:13:29.960 want to talk to me about that, we can do that. 231 00:13:30.279 --> 00:13:32.840 So it's really an all purpose text line seven four 232 00:13:32.879 --> 00:13:38.000 seven nine nine nine fifty two eighty. Mark, what suggestions, man, 233 00:13:38.039 --> 00:13:41.120 do you have for this PayPal? I think it's home 234 00:13:41.200 --> 00:13:45.639 deposts problem, but I'm not positive. I just think it is. Now. 235 00:13:45.679 --> 00:13:49.080 The first refund went through for that partial refund when 236 00:13:49.120 --> 00:13:52.159 he returned something, but the second one didn't. Do you 237 00:13:52.200 --> 00:13:53.279 have any ideas, Mark? 238 00:13:53.679 --> 00:13:55.879 Well, how long does it take for them to receive 239 00:13:56.519 --> 00:13:59.159 that item back? First of all, I don't know how 240 00:13:59.200 --> 00:14:01.919 the timeframe was. So they came out, they picked it up, 241 00:14:02.399 --> 00:14:05.799 they receive it. Then I assume at that point they 242 00:14:05.840 --> 00:14:08.320 go ahead and issue the refund and then from that point, 243 00:14:08.360 --> 00:14:11.039 from what I can find, it can take anywhere from 244 00:14:11.039 --> 00:14:12.120 one to seven days. 245 00:14:12.399 --> 00:14:14.360 So what is the timeframe of when they. 246 00:14:14.279 --> 00:14:14.919 Picked it up? 247 00:14:16.600 --> 00:14:16.879 Do you? 248 00:14:16.919 --> 00:14:17.159 Guys? 249 00:14:17.720 --> 00:14:17.919 Yeah? 250 00:14:17.919 --> 00:14:20.120 I think Marcus got a really good point. They're going 251 00:14:20.200 --> 00:14:22.240 to process the refund. I mean, they're going to process 252 00:14:22.240 --> 00:14:24.159 the return, look to see if anything is missing. 253 00:14:24.440 --> 00:14:25.159 But what I would do? 254 00:14:25.200 --> 00:14:27.279 The first thing I would do, and if you, if 255 00:14:27.360 --> 00:14:30.600 you assign this case to me, my first step would 256 00:14:30.600 --> 00:14:33.879 be to actually call the store manager that the nearest 257 00:14:33.879 --> 00:14:36.799 home depot. Actually I would I think our callers should 258 00:14:36.799 --> 00:14:39.039 show up over there with all his paperwork and say, look, 259 00:14:39.320 --> 00:14:41.000 this can't be the first time you've heard of a 260 00:14:41.039 --> 00:14:42.679 problem like that. What do you typically do? 261 00:14:42.759 --> 00:14:43.840 You guys got it back. 262 00:14:43.679 --> 00:14:47.279 Here's the receiving report, here's the acknowledgment that I'm doing refund? 263 00:14:47.360 --> 00:14:47.960 Where is it? 264 00:14:48.080 --> 00:14:50.600 Can you help me out with this? That manager probably 265 00:14:50.639 --> 00:14:52.440 deals with us all the time. 266 00:14:53.399 --> 00:14:54.559 I like his idea. 267 00:14:54.679 --> 00:14:55.200 Can I go? 268 00:14:55.440 --> 00:14:59.759 I'd reach out to the district office, not the notest 269 00:14:59.799 --> 00:15:00.679 store manager. 270 00:15:02.960 --> 00:15:04.879 Yeah, read, that's a really good way to escalate. 271 00:15:05.039 --> 00:15:07.840 Let's let's have Deputy D help you out. 272 00:15:07.879 --> 00:15:14.679 Bro Okay, Okay, yeah, no, that sounds good because this 273 00:15:14.759 --> 00:15:16.919 is an online so it has nothing to do with 274 00:15:17.039 --> 00:15:19.919 the store, which was my son lives down on the 275 00:15:19.960 --> 00:15:21.120 Springs in which. 276 00:15:20.919 --> 00:15:24.200 I ordered for and that's so online, so there is 277 00:15:24.240 --> 00:15:27.440 no particular store that's right. 278 00:15:27.600 --> 00:15:30.399 And I'm like, I said, you you always say follow 279 00:15:30.440 --> 00:15:33.879 the money, right, and I get the trail and I 280 00:15:34.000 --> 00:15:36.600 see the once they picked it up, that was kind 281 00:15:36.600 --> 00:15:39.320 of infuriating on how long it took them to pick 282 00:15:39.320 --> 00:15:42.519 it up. But on December thirtieth, when they picked it up, 283 00:15:42.639 --> 00:15:46.399 that refund was initiated. I'm looking at their money trail 284 00:15:46.759 --> 00:15:49.559 in front of me at one o three PM, says refund. 285 00:15:49.600 --> 00:15:53.679 It's got looks like what would be my account and 286 00:15:53.759 --> 00:15:58.080 a transaction number and minus the sixteen eighty two oh three. 287 00:15:58.759 --> 00:16:00.960 I don't, okay from what I'm I'm seeing and from 288 00:16:01.000 --> 00:16:04.559 what I'm seeing with PayPal, listen with PayPal credit. Here's 289 00:16:04.600 --> 00:16:09.679 what I'm seeing that the timeline normally for a refund 290 00:16:10.279 --> 00:16:13.960 is five to ten days for normal refunds to show up. 291 00:16:14.440 --> 00:16:16.679 But when you add on top of that that you 292 00:16:16.679 --> 00:16:19.759 you basically got a loan from PayPal. So here's what 293 00:16:19.879 --> 00:16:23.200 has to happen. The credit has to come on five 294 00:16:23.240 --> 00:16:25.799 to ten days. That credit then is sent to the 295 00:16:25.799 --> 00:16:29.559 credit department, not to your normal PayPal account. They have 296 00:16:29.639 --> 00:16:33.399 to process it and literally cancel what is like a loan, 297 00:16:34.559 --> 00:16:39.360 which adds another twenty days, so that would be a month. Now, 298 00:16:39.399 --> 00:16:41.679 I'm not saying they're doing it, by the way, and 299 00:16:41.720 --> 00:16:44.000 I'm not saying sit tight. We're still going to look 300 00:16:44.039 --> 00:16:47.759 into it. But when you have PayPal credit on top 301 00:16:47.799 --> 00:16:50.120 of a refund, the refund goes to your PayPal account, 302 00:16:50.159 --> 00:16:54.039 which is sent to PayPal credit. PayPal credit cancels that loan. 303 00:16:56.399 --> 00:16:58.960 Well has a second too. 304 00:16:59.320 --> 00:17:01.720 I mean, the whole started this though, was when Trager 305 00:17:02.120 --> 00:17:05.680 receives that grill back or that smoker back. So I 306 00:17:05.680 --> 00:17:09.319 don't know how long it takes for Tregay, Okay, we got. 307 00:17:09.160 --> 00:17:12.000 Wait wait wait, I'm sorry, was I mistaken he didn't 308 00:17:12.000 --> 00:17:15.160 buy a trailer. I thought he said trailer. I'm sorry, Tragger, grill, 309 00:17:15.319 --> 00:17:20.880 what smoker? Okay, okay, well it does matter, so so 310 00:17:21.279 --> 00:17:25.519 same thing. I mean, yeah, so okay, what do you think? 311 00:17:25.559 --> 00:17:27.279 Then we wait a little No, we give it to 312 00:17:27.400 --> 00:17:30.559 Deputy D. But D keep in mind it could be 313 00:17:30.559 --> 00:17:33.200 a thirty day process anyway. But the fact the thing 314 00:17:33.240 --> 00:17:37.039 that bothers me. Is that they say they don't even 315 00:17:37.880 --> 00:17:41.519 see any adviceive credit. What were you going to say? 316 00:17:42.319 --> 00:17:44.160 I just wanted to tell you that when I told 317 00:17:44.160 --> 00:17:47.279 you I changed my mind. I went to as Oh, 318 00:17:47.440 --> 00:17:49.880 by the way, did it really good? Because I ordered 319 00:17:49.880 --> 00:17:52.799 the grill we received it it was too small? 320 00:17:52.880 --> 00:17:54.559 Yeah, but that has nothing to do with anything, and 321 00:17:54.920 --> 00:17:56.279 that has nothing to do. 322 00:17:57.680 --> 00:18:01.279 I know, sir. But when when I anseled that the 323 00:18:01.440 --> 00:18:06.200 refund came through PayPal immediately, that within five. 324 00:18:06.079 --> 00:18:08.200 Minutes because you returned it to the store. 325 00:18:08.240 --> 00:18:12.440 Bro Okay, fair enough, Yeah, fair enough? 326 00:18:12.519 --> 00:18:19.759 Hey Tim, Tim, don't ever call me sir again, ma'am. No, 327 00:18:19.960 --> 00:18:23.920 call me your highness, Hey Tim. We're going to put 328 00:18:23.920 --> 00:18:26.799 it through to Deputy d hold on, all right, Bro. 329 00:18:30.000 --> 00:18:34.480 Joseph wants to know about collecting a settlement or an issue. 330 00:18:34.559 --> 00:18:36.400 Hey Joseph, I'm going to take you after the break, 331 00:18:36.440 --> 00:18:39.200 but I need to know something. What's the settlement we're 332 00:18:39.200 --> 00:18:42.039 talking about? Is this something from a lawsuit or watch? 333 00:18:42.119 --> 00:18:43.680 Just explain the settlement first. 334 00:18:44.640 --> 00:18:47.240 Okay, it was I was in a car accident back 335 00:18:47.400 --> 00:18:53.680 in twenty one two of December. Oh settled, It had 336 00:18:53.720 --> 00:18:57.200 settled ten months ago, and the settlement was supposed to 337 00:18:57.279 --> 00:18:59.200 go to my bad child support. 338 00:19:01.000 --> 00:19:03.400 Wait wait, wait, and it was settled ten months ago. 339 00:19:03.720 --> 00:19:05.000 Did you have an attorney? 340 00:19:06.200 --> 00:19:06.519 Yes? 341 00:19:08.519 --> 00:19:11.079 And what is your attorney saying? The money? Where's the money? 342 00:19:13.160 --> 00:19:16.240 Hold an attorney? Every time I called them, they never 343 00:19:16.359 --> 00:19:17.200 returned my call. 344 00:19:18.359 --> 00:19:20.559 So wait a minute, let me get this straight. Joe, 345 00:19:20.960 --> 00:19:23.079 you've never seen the money and they said it was 346 00:19:23.119 --> 00:19:27.680 settled ten months ago. How much money did you have coming? 347 00:19:28.119 --> 00:19:29.319 Tell me about the settlement? 348 00:19:30.440 --> 00:19:31.039 Twenty two? 349 00:19:34.279 --> 00:19:38.799 What did he get disconnected? 350 00:19:39.039 --> 00:19:39.279 Yeah? 351 00:19:39.319 --> 00:19:40.599 We got cut off from Joe? 352 00:19:41.240 --> 00:19:46.519 Joe bro did he hang up? Joe? How much money 353 00:19:46.880 --> 00:19:49.039 was the settlement? How much was the settlement? 354 00:19:50.039 --> 00:19:50.839 Twenty two. 355 00:19:52.279 --> 00:19:52.920 Four hundred? 356 00:19:53.160 --> 00:19:55.319 Okay, three dollars and some change? 357 00:19:56.480 --> 00:19:59.960 So twenty two four hundred? Basically is that the whole settlement? 358 00:20:00.119 --> 00:20:00.960 Or you're part of it? 359 00:20:03.799 --> 00:20:06.240 Settlement three thousand? 360 00:20:06.720 --> 00:20:09.000 Get them, We have to reassig. I'm not going to 361 00:20:09.079 --> 00:20:10.799 do this. We need to get a better connection. Three 362 00:20:10.839 --> 00:20:13.119 O three seven one three eight two five five. I'll 363 00:20:13.160 --> 00:20:14.799 talk to him after this if he can. If he 364 00:20:14.839 --> 00:20:17.240 can talk, I don't know if it's our fault or his, 365 00:20:17.440 --> 00:20:20.160 but I can't hear anything he's saying. I know he 366 00:20:20.240 --> 00:20:22.319 said something about twenty two four. I don't know if 367 00:20:22.359 --> 00:20:24.480 that's his share. I don't know if that's the whole settlement. 368 00:20:24.759 --> 00:20:28.799 I need the whole settlement. What is his share? It's 369 00:20:28.880 --> 00:20:32.920 in the attorney's trust account. The attorney can be disbarred. 370 00:20:33.680 --> 00:20:36.039 I also want to get John Fuller on to address this. 371 00:20:36.240 --> 00:20:39.160 As an attorney expert, he has nothing to do with this. 372 00:20:39.200 --> 00:20:42.000 Three oh three seven one three A two five five 373 00:20:42.039 --> 00:20:44.400 eight eight eight. Heating dot Com call him for a 374 00:20:44.480 --> 00:20:47.640 high efficiency replacements of heating and air. They're great people. 375 00:20:47.720 --> 00:20:49.440 I'll tell you a little more about him coming up. 376 00:20:49.599 --> 00:20:52.480 But they have the guaranteed lowest prices eight eight eight 377 00:20:52.519 --> 00:20:58.519 Heating dot Com. Hey, I'm Tom Martinez, your troubleshooter. Three 378 00:20:58.559 --> 00:21:00.559 O three seven one three talks seven one three eight 379 00:21:00.640 --> 00:21:07.960 two five five. All right, let's talk now. I have 380 00:21:08.240 --> 00:21:11.920 John Fuller as my expert here. He's he's actually our 381 00:21:11.960 --> 00:21:15.160 accident expert. He really is and has been that for years. 382 00:21:15.920 --> 00:21:17.880 Also one of the few you can talk to before 383 00:21:17.920 --> 00:21:20.400 you hire him and ask him about accidents and stuff. 384 00:21:20.880 --> 00:21:22.839 And then after you hire him, you get you get 385 00:21:22.839 --> 00:21:26.039 a cell phone number you can call her text John Fuller. 386 00:21:27.759 --> 00:21:31.200 Joseph is telling us that his accident was settled ten 387 00:21:31.240 --> 00:21:36.680 months ago, and Joseph, come on up again, and here's 388 00:21:36.720 --> 00:21:39.480 the problem. So ten months ago you signed all the settlements. 389 00:21:40.119 --> 00:21:43.240 What was the total settlement and how much was your share? 390 00:21:44.200 --> 00:21:48.319 The total settlement was forty thousand dollars and my share 391 00:21:48.440 --> 00:21:52.400 was twenty two thousand, four hundred and fifty three dollars. 392 00:21:53.920 --> 00:21:58.799 Okay, So basically forty thousand and then your share. And 393 00:21:58.920 --> 00:22:02.799 obviously there were probably some expenses or whatever. But does 394 00:22:02.799 --> 00:22:05.400 that does that sound first of all, John Fuller, that 395 00:22:05.440 --> 00:22:07.519 doesn't sound out of whack, does it? Or does it? 396 00:22:08.599 --> 00:22:11.839 No, it's possible. It sounds like he has an attorney involved. 397 00:22:13.720 --> 00:22:16.519 Yeah, So now here's what he says. Here's what he says. 398 00:22:17.480 --> 00:22:21.920 Since that settlement, he's not hurt anything. That money was 399 00:22:21.960 --> 00:22:25.440 supposed to be sent to child for his back child 400 00:22:25.480 --> 00:22:29.079 support and and you know, Joseph that they did not 401 00:22:29.279 --> 00:22:30.559 get that. Is that correct? 402 00:22:31.240 --> 00:22:34.400 Correct? I just got off the phone with them this 403 00:22:34.519 --> 00:22:36.880 morning to again, and. 404 00:22:36.759 --> 00:22:39.720 You're talking about them meaning the registry it was going 405 00:22:39.759 --> 00:22:42.359 through or was it going through your wife directly? 406 00:22:43.160 --> 00:22:45.319 No child support registry? 407 00:22:47.039 --> 00:22:48.440 Okay, now just you. 408 00:22:48.400 --> 00:22:54.079 Know, yeah, Colorado child support. 409 00:22:54.400 --> 00:22:59.000 Okay, So there's a number of issues here. Tom that 410 00:22:59.000 --> 00:23:01.920 that could be going on, and I don't know the caller, 411 00:23:01.960 --> 00:23:05.400 and I don't know the caller's attorney, but just speaking 412 00:23:05.480 --> 00:23:11.039 generically about cases like this, we have certain parties out 413 00:23:11.039 --> 00:23:14.559 there that have a priority over settlement proceeds. One of 414 00:23:14.599 --> 00:23:18.200 them is always going to be child support enforcement. Many 415 00:23:18.240 --> 00:23:20.599 times it's in different states and we have to deal 416 00:23:20.599 --> 00:23:25.519 with them. Sometimes it's here in Colorado. Sometimes we're able 417 00:23:25.559 --> 00:23:29.599 to negotiate with them, depending on the circumstances and the 418 00:23:29.720 --> 00:23:32.559 time frames and all that stuff, and it's a very 419 00:23:32.680 --> 00:23:37.119 very very slow process. Other times, we have more of 420 00:23:37.160 --> 00:23:41.519 your statutory type bodies like Medicare and medicate that also 421 00:23:41.640 --> 00:23:43.960 have a right to get paid back out of the 422 00:23:44.000 --> 00:23:47.880 proceeds of the settlement, and any competent attorney is going 423 00:23:47.960 --> 00:23:51.880 to work diligently to get every loose end tied up 424 00:23:52.279 --> 00:23:55.160 before they actually distribute that money and call it a 425 00:23:55.200 --> 00:24:00.119 done deal. I can only assume that the process of 426 00:24:00.240 --> 00:24:04.000 negotiating and dealing with all of these leans and statutory 427 00:24:04.160 --> 00:24:07.279 and you know, other people that are entitled to have 428 00:24:07.720 --> 00:24:11.799 their interest concerned or considered and protected, are what's taking 429 00:24:11.839 --> 00:24:14.559 all this time to get this case worked out and 430 00:24:14.599 --> 00:24:17.880 finally distributed does that sound like it may? 431 00:24:17.960 --> 00:24:18.079 Now? 432 00:24:18.240 --> 00:24:18.960 Do you call her? 433 00:24:19.720 --> 00:24:22.359 Of course? Total sense? I want to ask a few 434 00:24:22.440 --> 00:24:26.440 questions to Joe first, Joe, Joe, just wait? Do you 435 00:24:26.640 --> 00:24:29.720 have a judge? Joe? Do you have a judgment against you? 436 00:24:29.759 --> 00:24:33.519 From the child support registry or from your wife? Ex wife? 437 00:24:34.039 --> 00:24:38.640 Uh? I think it is. I'm not sure. 438 00:24:40.160 --> 00:24:42.359 How much is the total? How much is the total 439 00:24:42.400 --> 00:24:43.160 bill owed. 440 00:24:43.039 --> 00:24:46.519 For past thirty one thirty one thousands? 441 00:24:46.839 --> 00:24:46.960 Oh? 442 00:24:47.640 --> 00:24:49.839 Oh, this will make a good dent in that. Have 443 00:24:49.960 --> 00:24:53.079 you been keeping current with the current one? Have you 444 00:24:53.160 --> 00:24:54.839 been keeping current with the current one? 445 00:24:54.920 --> 00:24:57.160 Joseph, Yes, I've been trying. 446 00:24:57.599 --> 00:25:00.880 Okay, I'm sorry, John, go ahead, what were you going 447 00:25:00.920 --> 00:25:01.400 to say? So? 448 00:25:01.640 --> 00:25:04.880 Just that amount alone tells me exactly what's going on. 449 00:25:04.920 --> 00:25:07.519 There's not enough money in the settlement to pay off 450 00:25:07.519 --> 00:25:11.319 the child support lien, so probably what's happening is they're 451 00:25:11.319 --> 00:25:15.599 trying to negotiate to allow some of the settlement proceeds 452 00:25:15.599 --> 00:25:17.839 to go to your collar and some to go to 453 00:25:17.880 --> 00:25:21.480 the child support enforcement. It's not really relevant whether there's 454 00:25:21.519 --> 00:25:24.839 been an actual judgment rendered on this time. It's a 455 00:25:24.960 --> 00:25:29.920 statutory lean the They have a stronger position than even 456 00:25:29.960 --> 00:25:33.279 a judgment when it comes to money going to this gentleman, 457 00:25:33.680 --> 00:25:37.000 be it money from tax returns or any other source. 458 00:25:37.039 --> 00:25:39.400 It's like a ucee see filoce. Okay, that is a 459 00:25:40.039 --> 00:25:41.079 perfected interest. 460 00:25:42.319 --> 00:25:44.839 So but let me ask you. It sounds to me 461 00:25:45.000 --> 00:25:48.880 from what Joe is saying though, that there was no negotiating. 462 00:25:48.920 --> 00:25:52.279 He already relinquished it and agreed to relinquish it. Now 463 00:25:52.279 --> 00:25:56.200 that's what I heard, or Joseph, could your attorney be negotiating. 464 00:25:57.400 --> 00:25:57.599 No. 465 00:25:57.720 --> 00:25:59.880 They they told me that it was going to my 466 00:26:00.119 --> 00:26:03.640 child support and I said, fine, I'm good with that 467 00:26:04.519 --> 00:26:10.119 and everything. But for ten months now, child support hasn't 468 00:26:10.200 --> 00:26:14.079 seen that money. Every time I called the attorney to 469 00:26:14.119 --> 00:26:18.000 see what's going on with it, they never returned my 470 00:26:18.119 --> 00:26:20.079 phone call. 471 00:26:20.279 --> 00:26:24.559 Okay, that's bad. But Joseph, another quick question. Did the 472 00:26:24.680 --> 00:26:29.599 child support registry or the mother of your children did 473 00:26:29.640 --> 00:26:31.640 they put a lien on the lawsuit? 474 00:26:32.720 --> 00:26:33.559 No, they don't have. 475 00:26:35.160 --> 00:26:36.240 Yeah, okay, no. 476 00:26:36.359 --> 00:26:39.000 I understand, John. I'm just curious as to why it's 477 00:26:39.000 --> 00:26:45.400 and limbo. Go ahead, Johnson, Way, I be there. Yeah, 478 00:26:45.400 --> 00:26:49.240 I understand that, but sometimes in divorces people get crazy. 479 00:26:49.279 --> 00:26:50.680 I just wanted to know if there was anything that 480 00:26:50.720 --> 00:26:52.599 could be hanging it up, John, I want to ask 481 00:26:52.640 --> 00:26:55.920 you something. This attorney's not returning his freaking call. That 482 00:26:56.000 --> 00:26:57.039 alone bothers me. 483 00:26:58.200 --> 00:27:01.640 It others me as well. And I you know, I 484 00:27:01.640 --> 00:27:04.079 would like to know, not on the air, who this 485 00:27:04.119 --> 00:27:09.000 attorney is, because you know there are circumstances that would 486 00:27:09.039 --> 00:27:12.160 help explain that. But I mean I would start communicating 487 00:27:12.200 --> 00:27:16.079 and writing. I would send a certified letter stating I 488 00:27:16.279 --> 00:27:20.079 demand an accounting of my case immediately and send it 489 00:27:20.119 --> 00:27:23.279 to the law firm and get a return receipt and 490 00:27:23.319 --> 00:27:26.440 everything else. Or just show up and knock on the 491 00:27:26.440 --> 00:27:29.640 front door and see what's going on. You are always 492 00:27:29.680 --> 00:27:34.759 in titled. And if none of those efforts really accomplish anything, 493 00:27:34.880 --> 00:27:38.319 call Attorney Regulation. I mean, they have an entire staff 494 00:27:38.720 --> 00:27:42.079 that's out there to deal with consumer problems. And I 495 00:27:42.240 --> 00:27:45.440 promise you if your call is not getting returned, their 496 00:27:45.559 --> 00:27:48.680 call will. And so that you know those two or 497 00:27:48.720 --> 00:27:50.839 three different ways, I believe with. 498 00:27:50.920 --> 00:27:53.240 John, what is the name of that? What is the 499 00:27:53.319 --> 00:27:56.200 name is that? Is that the Supreme Court Oversight Committee? 500 00:27:56.200 --> 00:28:00.799 You're talking about Colorado Supreme Court Attorney Regulation Office of 501 00:28:00.839 --> 00:28:01.799 Attorney Regulation. 502 00:28:03.079 --> 00:28:07.680 Okay, so my question is this is not here in Colorado. 503 00:28:07.720 --> 00:28:10.599 My actually it wasn't here in Colorado. It was when 504 00:28:10.640 --> 00:28:11.279 I was living there. 505 00:28:11.319 --> 00:28:15.079 Okay, that's burying the lead. Where was it? Where is it? 506 00:28:15.119 --> 00:28:16.519 Where was it? 507 00:28:16.519 --> 00:28:22.559 It was in Weatherford, Texas, the attorney's office. The attorney's 508 00:28:22.599 --> 00:28:24.039 office was in Fort Worth. 509 00:28:25.079 --> 00:28:29.839 Okay, Well there's there's also a similar office in Texas. 510 00:28:30.480 --> 00:28:33.240 And if you want to, you know, if you want 511 00:28:33.279 --> 00:28:35.160 to tell you what, if you want to call my office, 512 00:28:35.240 --> 00:28:37.559 I'll look up the number for you and give it 513 00:28:37.559 --> 00:28:40.039 to you. They can give you my office number off 514 00:28:40.079 --> 00:28:43.039 the air, and I'll be happy to look it up 515 00:28:43.039 --> 00:28:46.440 for you. And and if I can't give you some guidance, 516 00:28:46.480 --> 00:28:49.480 but you know, absent and that probably explains it. They're 517 00:28:49.519 --> 00:28:51.720 sitting here dealing with an out of state out sport 518 00:28:51.799 --> 00:28:55.319 Lean and there's probably a whole lot going on in 519 00:28:55.400 --> 00:28:59.519 terms of negotiating and dealing with that. But you're absolutely 520 00:28:59.640 --> 00:29:02.680 entitled to an answer, and attorney regulation will help you 521 00:29:02.799 --> 00:29:05.880 get that answer, and I'd be happy to help you 522 00:29:06.000 --> 00:29:06.960 find the right number. 523 00:29:07.279 --> 00:29:08.240 All right, I agreed. 524 00:29:08.359 --> 00:29:13.240 Now, here's John's John Fuller. Here's John Fuller. Here's John 525 00:29:13.279 --> 00:29:17.519 Fuller's number three oh three five nine seven four five 526 00:29:17.599 --> 00:29:21.400 zero zero, And Kachina just get his number, so he 527 00:29:21.480 --> 00:29:24.319 knows John will know who's calling, although anybody can always 528 00:29:24.319 --> 00:29:29.960 call John for basically any kinds of questions regarding your accidents. 529 00:29:30.359 --> 00:29:33.000 So that's three, three, five, nine, seven, forty five hundred 530 00:29:33.000 --> 00:29:47.559 more coming, Hi, Tom Martino, your trouble shooter three oh 531 00:29:47.640 --> 00:29:52.200 three three talks seven to one three eight, two, five five. 532 00:29:53.359 --> 00:29:55.920 I got a lot of texts. Since we're toward the 533 00:29:55.960 --> 00:29:57.720 top of the hour here, let me just ask Paul 534 00:29:57.799 --> 00:30:00.319 some questions real quick. Paul, I'm gonna put you on camera. 535 00:30:00.359 --> 00:30:04.640 Don't pick your nose anyway. Truly, we have a lot somebody. 536 00:30:04.680 --> 00:30:06.440 Let me just go to what I feel are some 537 00:30:06.480 --> 00:30:09.160 of the basics. What where do p F A, p 538 00:30:09.319 --> 00:30:11.200 F A S or p fis, What are they? Where? 539 00:30:11.200 --> 00:30:12.119 Where do they come from? 540 00:30:12.240 --> 00:30:15.680 Forever chemicals? Uh, they were forever chemicals that were used 541 00:30:15.720 --> 00:30:17.279 to make teflon or Scotch guard. 542 00:30:17.839 --> 00:30:21.680 Is it is it that totally that any anything. 543 00:30:21.799 --> 00:30:24.240 Has a water resistant water repellent? 544 00:30:24.519 --> 00:30:27.039 But well, did they just dump the are they still? 545 00:30:27.440 --> 00:30:29.680 Are we still producing new pfas. 546 00:30:29.400 --> 00:30:31.559 We're still producing new p files. They have up to 547 00:30:31.640 --> 00:30:32.680 this year to stop. 548 00:30:33.119 --> 00:30:35.519 But what's happened was so so wait when they when 549 00:30:35.559 --> 00:30:39.440 they manufacture plastic. Is it the plastic that leeches from 550 00:30:39.440 --> 00:30:42.519 the product or is it the manufacturing process. I'm not 551 00:30:42.599 --> 00:30:43.279 clear on it. 552 00:30:43.480 --> 00:30:45.880 So it was dumped, so a lot of the chemicals 553 00:30:45.920 --> 00:30:48.920 were buried underground that leached and it went into waterways 554 00:30:48.960 --> 00:30:51.759 like plastic bottles and stuff plastic bottles, but the actual 555 00:30:51.839 --> 00:30:55.200 chemical p fischem okay, okay. And then what happened is 556 00:30:55.240 --> 00:30:58.839 the manufacturers dumped the p FIS chemicals down the drain 557 00:30:59.240 --> 00:31:02.119 and it can tamine. They did wastewater treatment plants, so 558 00:31:02.160 --> 00:31:04.440 then the bio solids, right that come from waste treatment 559 00:31:04.440 --> 00:31:07.559 plants went overspread over the farmland, so we got contamination 560 00:31:07.640 --> 00:31:09.920 on farm ground, the animals that and. 561 00:31:09.880 --> 00:31:12.039 Then it got in the water cycle and literally is 562 00:31:12.039 --> 00:31:12.720 in rain. 563 00:31:12.799 --> 00:31:14.759 Well exactly, it's all over the world. And then you 564 00:31:14.799 --> 00:31:17.920 have other nations like China and India that don't care, 565 00:31:18.359 --> 00:31:20.720 and so you know p FOZ has traveled, you know, 566 00:31:21.160 --> 00:31:22.519 globally through rainwater. 567 00:31:23.640 --> 00:31:24.160 Wow. 568 00:31:24.680 --> 00:31:28.200 So okay, that one other quick question. 569 00:31:28.480 --> 00:31:31.920 Well, and it's in our it's in our food and 570 00:31:31.960 --> 00:31:34.799 it doesn't matter what you eat. Well, okay, can we 571 00:31:34.839 --> 00:31:35.480 ever really get. 572 00:31:35.440 --> 00:31:35.799 Rid of them? 573 00:31:35.839 --> 00:31:37.000 No, let me tell you, let me give you now. 574 00:31:38.039 --> 00:31:40.440 When they first started, they talked about one part per 575 00:31:40.480 --> 00:31:43.960 billion and one part para billion men Olympic sized swimming pool, 576 00:31:44.200 --> 00:31:47.039 swimming pool, one drop of the contaminant. That's one part 577 00:31:47.079 --> 00:31:49.279 per billion. Now they've got it down. They wanted to 578 00:31:49.319 --> 00:31:51.640 get it down to less than four parts per trillion. 579 00:31:52.200 --> 00:31:52.960 Now there's well. 580 00:31:52.960 --> 00:31:55.759 They want to get it down, but is it possible. 581 00:31:55.400 --> 00:31:58.200 As of right now? There's theories, but it's not possible. 582 00:31:58.319 --> 00:32:00.880 And that's what what does your system do for pi fas? 583 00:32:01.000 --> 00:32:03.720 So we remove the pfas because we use the multimedia, 584 00:32:03.759 --> 00:32:06.079 we use KD fifty five and activated carbon. 585 00:32:06.240 --> 00:32:09.279 But I want to make this clear. The PIFI removal 586 00:32:09.480 --> 00:32:14.279 is not reverse osmosis. Two separate processes. So reverse osmosis 587 00:32:14.319 --> 00:32:16.839 gives you healthy water, but it does not remove people. 588 00:32:16.920 --> 00:32:20.480 Yes, it does a Ruth PIFAs it does, but. 589 00:32:20.480 --> 00:32:23.279 Not but you can't do that for the whole house. Okay, 590 00:32:23.359 --> 00:32:26.039 so you do get it for the drinking water, but 591 00:32:26.200 --> 00:32:28.279 not the whole house. It would be cost prohibitive. We'll 592 00:32:28.279 --> 00:32:29.559 talk about this coming back. 593 00:32:30.279 --> 00:32:35.759 Yeah, ripped. 594 00:32:37.279 --> 00:32:44.359 News, so you don't have them running sustasis. 595 00:32:44.440 --> 00:32:48.319 We can show Shooter's gonna help come in. 596 00:32:49.680 --> 00:32:53.839 This is the Troubleshooter Show. No, Tom Martino. 597 00:32:55.519 --> 00:32:58.119 Hey, I'm Tom Martino, and I welcome you to the 598 00:32:58.119 --> 00:32:59.720 only show of it's kind anywhere. We got a lot 599 00:32:59.759 --> 00:33:02.039 to talk, so let me get to the phones because 600 00:33:02.079 --> 00:33:05.640 phones always take priority on my show, and then I 601 00:33:05.720 --> 00:33:08.240 will talk to Paul. We got a lot of text 602 00:33:08.279 --> 00:33:12.400 on pfas and water. People are finally waking up and realizing. 603 00:33:12.599 --> 00:33:14.359 One good thing I did learn, by the way, is 604 00:33:14.359 --> 00:33:17.759 that the reverse osmosis system does take out pfas for 605 00:33:17.799 --> 00:33:20.279 the drinking water, and it's at the kitchen sink. And 606 00:33:20.319 --> 00:33:22.960 he sells them for under like eleven hundred bucks, but 607 00:33:23.160 --> 00:33:25.559 with the best price anywhere. But here's the bottom mine. Though, Listen, 608 00:33:25.920 --> 00:33:27.839 it would be cost prohibitive to do that for the 609 00:33:27.839 --> 00:33:30.640 whole house. So we'll talk about getting it out of 610 00:33:30.680 --> 00:33:33.119 your shower and all that stuff, or if it matters, 611 00:33:33.160 --> 00:33:36.799 I don't know. I mean, well, we'll talk about it anyway. 612 00:33:37.079 --> 00:33:40.759 Francis is next. Hi Francis, I'm Tom. What's going on, Francis? 613 00:33:40.799 --> 00:33:43.079 And I appreciate you holding what's happening. 614 00:33:44.359 --> 00:33:44.680 Well. 615 00:33:45.799 --> 00:33:50.759 Purchased Toyota Camra twenty twenty five on December show. 616 00:33:50.839 --> 00:33:54.119 Okay, though, wow, that those are nice cars. 617 00:33:55.119 --> 00:33:57.440 Yeah, it is it's a very nice car as long 618 00:33:57.480 --> 00:33:58.160 as it's working. 619 00:33:58.440 --> 00:33:58.920 Wow. 620 00:34:00.160 --> 00:34:04.960 What on what January? Yeah, on January fifteenth, I went 621 00:34:05.000 --> 00:34:07.920 to remotely start the car. Tried it three times, it 622 00:34:07.960 --> 00:34:11.639 wouldn't work. Went out to the car, tried to start 623 00:34:11.639 --> 00:34:15.800 it twice. It finally started, and then the dash was black. 624 00:34:16.480 --> 00:34:17.480 Nothing work. 625 00:34:17.559 --> 00:34:19.639 Wait wait wait you mean you mean all the lights 626 00:34:19.679 --> 00:34:20.239 were black? 627 00:34:21.519 --> 00:34:24.480 Yeah, and it. 628 00:34:24.360 --> 00:34:25.599 Doesn't work all the time. 629 00:34:27.679 --> 00:34:30.639 Well, this was just a new thing. It was you know, 630 00:34:30.719 --> 00:34:33.280 it had worked before. There was you know, I've had 631 00:34:33.320 --> 00:34:35.559 a couple of little issues, but no big deal. But 632 00:34:37.599 --> 00:34:40.360 so I thought it was the liquid crystal. Could it 633 00:34:40.360 --> 00:34:42.400 have been? It's been freezing cold. 634 00:34:42.639 --> 00:34:45.519 So yeah, well maybe let. 635 00:34:45.360 --> 00:34:47.880 Me warm the car up. Let me see if it's 636 00:34:47.920 --> 00:34:51.440 going to do that. And I drove for like eight miles. 637 00:34:52.119 --> 00:34:54.280 Of course I can't see anything that's going on, and 638 00:34:54.320 --> 00:34:56.039 I said, okay, it's not doing anything. 639 00:34:56.280 --> 00:34:58.400 Go back, look through the book. 640 00:34:58.679 --> 00:35:03.000 What did I do wrong? And there's a dimmer switch 641 00:35:03.519 --> 00:35:07.519 on the dash lights that isn't debt. I then get 642 00:35:07.559 --> 00:35:11.440 on the phone with Colorado Springs Toyota, which is where 643 00:35:11.480 --> 00:35:14.960 it was purchased, and spent two hours on the phone. 644 00:35:15.159 --> 00:35:17.800 They have no idea how to affix it. They told 645 00:35:17.800 --> 00:35:21.679 me all kinds of things to try. Nothing worked. They 646 00:35:21.760 --> 00:35:24.559 towed it to the nearest Toyota which is here in Pueblo, 647 00:35:25.599 --> 00:35:27.400 and they did a diagnostic. 648 00:35:27.519 --> 00:35:29.360 No, wait a minute, wait a minute, which is the 649 00:35:29.760 --> 00:35:31.840 where do you bought it? In Colorado? I mean in 650 00:35:31.880 --> 00:35:32.719 the springs right. 651 00:35:33.480 --> 00:35:36.639 Correct, But it has to be towed to the nearest 652 00:35:36.719 --> 00:35:39.239 Toyota dealer. It cannot go back. 653 00:35:39.239 --> 00:35:42.119 I got it, Go ahead, I got it. 654 00:35:42.199 --> 00:35:45.920 So they did a diagnostic the next day because it 655 00:35:46.039 --> 00:35:47.599 was late in the day when I got it there 656 00:35:47.639 --> 00:35:52.920 on the fifteenth. They said it was a compo meter, 657 00:35:53.599 --> 00:35:57.599 which is basically runs the whole computer system in the 658 00:35:57.719 --> 00:35:59.320 dash in everything else. 659 00:35:59.840 --> 00:36:02.719 Call it what do they call it? 660 00:36:02.840 --> 00:36:06.280 A comple meter? That's what he told me it was called. 661 00:36:07.000 --> 00:36:11.559 The issue is they can't pull that part off the shelf. 662 00:36:11.840 --> 00:36:15.400 They don't even have it. They have to make the part. 663 00:36:16.079 --> 00:36:20.440 It has now been eleven days, I believe. 664 00:36:24.679 --> 00:36:29.480 Yeah. This control module, this control module is the master 665 00:36:29.639 --> 00:36:30.280 of everything. 666 00:36:31.239 --> 00:36:34.400 Yes, okay, from under. 667 00:36:34.440 --> 00:36:37.719 They say, so right now, if you drive your car. 668 00:36:37.840 --> 00:36:40.360 Are they saying just drive your car around, we'll call 669 00:36:40.400 --> 00:36:42.039 you when we find one, or are they saying you 670 00:36:42.079 --> 00:36:43.920 can't drive? What's the situation. 671 00:36:44.800 --> 00:36:48.079 It is sitting in their lot. They have stated to 672 00:36:48.159 --> 00:36:53.119 me emphatically, it cannot be moved. It has to stay. 673 00:36:53.280 --> 00:36:57.159 Because okay, I just want to say something. We have 674 00:36:57.320 --> 00:37:03.440 had Mark, I'm lying or I'm dying. It is how 675 00:37:03.440 --> 00:37:06.119 many times, Mark, come on, we've had a ton of 676 00:37:06.360 --> 00:37:09.400 a ton of stuff back ordered. What I don't understand 677 00:37:09.480 --> 00:37:13.000 is she said she didn't say back order. My understanding. 678 00:37:13.239 --> 00:37:17.039 She was saying, they don't make the part exactly. 679 00:37:17.480 --> 00:37:19.280 Well, I don't even know what the hell that means. 680 00:37:19.320 --> 00:37:20.320 Of course, they make the part. 681 00:37:20.400 --> 00:37:22.519 Wait wait, wait, wait, So what do they say, we 682 00:37:22.559 --> 00:37:25.280 will never fix your car because we no longer make 683 00:37:25.320 --> 00:37:26.480 the part. Is that what they're saying. 684 00:37:28.840 --> 00:37:33.159 All they said was that the part has to be made. 685 00:37:33.320 --> 00:37:35.599 They don't have a part that they can pull up. 686 00:37:36.159 --> 00:37:39.599 So here's what normally happens. Here's what normally happens with 687 00:37:39.719 --> 00:37:43.599 what you call rare parts, parts that are not replaced. 688 00:37:43.639 --> 00:37:50.199 Often normally they put it into a bin order and 689 00:37:50.280 --> 00:37:54.400 when they reach a certain number, they manufacture that. That's 690 00:37:54.519 --> 00:37:57.559 usually what happens. Now is that acceptable or not? I 691 00:37:57.880 --> 00:38:00.519 don't think so. But that's what they do for cost 692 00:38:00.559 --> 00:38:04.800 of you know, just and because no one does the 693 00:38:04.840 --> 00:38:08.599 one ups, you know, and so when do they say 694 00:38:08.599 --> 00:38:09.400 that would be done? 695 00:38:09.480 --> 00:38:12.679 Francis, They don't have an ETA. 696 00:38:13.280 --> 00:38:13.679 You know what. 697 00:38:14.039 --> 00:38:16.440 First of all, I got to interrupt here. They're basically 698 00:38:16.480 --> 00:38:19.800 saying it's back ordered. I mean, that's what they're saying. 699 00:38:19.840 --> 00:38:23.599 We can't believe that they've got to literally design and 700 00:38:23.639 --> 00:38:24.239 make a part. 701 00:38:25.679 --> 00:38:28.320 They don't design it, Mark, they just batch run them. 702 00:38:28.440 --> 00:38:32.320 When they get enough, they batch run them. 703 00:38:32.400 --> 00:38:33.480 Okay. 704 00:38:33.639 --> 00:38:37.480 So here, I'm not making an excuse, nor do I 705 00:38:37.639 --> 00:38:42.639 say I would. I would sit back and take it. 706 00:38:42.960 --> 00:38:46.199 Mark mentioned the Lemon law. Mark, explain what you were thinking. 707 00:38:46.440 --> 00:38:48.920 Well, thirty days. If you don't have use of that 708 00:38:49.039 --> 00:38:52.199 vehicle for thirty days, you can start the process. I mean, 709 00:38:52.239 --> 00:38:54.800 it's pretty simple like that. It's got to be under 710 00:38:54.880 --> 00:38:56.440 twenty four thousand miles. 711 00:38:56.880 --> 00:38:59.239 Yeah, okay, oh yeah, go ahead. 712 00:38:59.519 --> 00:39:02.599 It's got to be under twenty four thousand miles and 713 00:39:02.760 --> 00:39:05.239 within the first two years, and you have to be 714 00:39:05.360 --> 00:39:11.599 the original owner. It's got to be a new vehicle. Yep, yeah, 715 00:39:11.639 --> 00:39:13.679 I know, So you're good. That's what I'm saying. As 716 00:39:13.679 --> 00:39:16.599 soon as you hit thirty days, that's it. You can 717 00:39:16.679 --> 00:39:17.920 go in and get a refund. 718 00:39:19.159 --> 00:39:19.480 Okay. 719 00:39:20.079 --> 00:39:22.159 I think you can. I think you can some a 720 00:39:22.239 --> 00:39:28.039 buy back. Now, Unfortunately, many of the Lemon laws are 721 00:39:28.079 --> 00:39:32.119 handled by what's called the autocap program from the useless 722 00:39:32.199 --> 00:39:35.440 dinosaur known as the Better Business Bureau. But I have 723 00:39:35.519 --> 00:39:38.519 to give credit where credit is due. They do process 724 00:39:38.599 --> 00:39:41.079 the Lemon Law claims. I mean, that is one of 725 00:39:41.119 --> 00:39:43.960 their last remaining functions I think they do. As far 726 00:39:44.000 --> 00:39:48.119 as complaints and helping consumers, they don't do any of that. 727 00:39:48.320 --> 00:39:52.559 They're a dinosaur. But they do the Lemon law claims 728 00:39:52.599 --> 00:39:56.000 pretty well. And I think that's because they outsource it. 729 00:39:56.000 --> 00:39:59.119 It might be to the Arbitration Society or something, but anyway, 730 00:39:59.280 --> 00:40:01.920 I might be speak out of school. I'm saying that 731 00:40:02.000 --> 00:40:05.079 they do help. But I think Mark hit it on 732 00:40:05.119 --> 00:40:07.440 the head with the Lemon Law. I mean, you're going 733 00:40:07.480 --> 00:40:10.119 to demand a buyback or a new car? 734 00:40:10.760 --> 00:40:13.599 Yeah, I mean. And the other issue that I'm having, 735 00:40:14.039 --> 00:40:16.760 you know, kind of a just on the sideline, is 736 00:40:16.760 --> 00:40:19.320 that they gave me a car, not a car, but 737 00:40:19.360 --> 00:40:23.679 a pickup a Tacoma to drive. Now my car gets so. 738 00:40:23.599 --> 00:40:27.679 Hold on, hold on, are they proposing letting you use 739 00:40:28.400 --> 00:40:31.119 a loaner for a long extended period of time. 740 00:40:33.400 --> 00:40:38.280 I'm going to say no, because she said the lady 741 00:40:38.320 --> 00:40:40.159 told me at three days. We're going to have to 742 00:40:40.199 --> 00:40:44.039 rewrite this to extend the timeframe. I'm going to say, 743 00:40:44.079 --> 00:40:45.880 before the thirty days is up, they're going to want 744 00:40:46.000 --> 00:40:47.440 demand to have that truck back. 745 00:40:48.960 --> 00:40:50.760 I don't know that, okay, but we don't. 746 00:40:51.000 --> 00:40:52.239 I'm going to say, we don't know that. 747 00:40:52.480 --> 00:40:54.639 Let me ask you another silly question. Let me ask 748 00:40:54.719 --> 00:40:57.800 you another silly question. Let's I always like to go 749 00:40:57.840 --> 00:41:01.559 to extremes just to get taken temperature. Let's say it's 750 00:41:01.559 --> 00:41:05.079 going to be let's say it's going to be eight 751 00:41:05.320 --> 00:41:08.760 literally eight months to a year. Let's just say, I mean, 752 00:41:08.880 --> 00:41:12.800 I don't know it is. Would you, I'm not Would 753 00:41:12.880 --> 00:41:17.360 you be satisfied with a loaner vehicle if you knew 754 00:41:17.400 --> 00:41:20.039 you could get your car fixed eight months to a year, 755 00:41:20.079 --> 00:41:23.480 but you were given a loaner vehicle at no cost? 756 00:41:23.519 --> 00:41:25.000 You? 757 00:41:25.039 --> 00:41:27.519 No, okay? 758 00:41:27.920 --> 00:41:29.840 And that is for what the reason is is I 759 00:41:29.920 --> 00:41:31.360 have to make payments on this. 760 00:41:31.519 --> 00:41:32.480 I have to get. 761 00:41:32.360 --> 00:41:34.400 To place by the end of this week. 762 00:41:34.480 --> 00:41:38.360 I get it, and I get it. Here's all I'm saying, Francis, 763 00:41:38.400 --> 00:41:40.599 I'm not trying to talk into it. You have every 764 00:41:40.679 --> 00:41:43.079 right not to want to wait. Every single right, We're 765 00:41:43.119 --> 00:41:48.119 on your side. Everyone agrees this is wrong, but my 766 00:41:48.360 --> 00:41:51.519 reasoning has always been this. If I have a new 767 00:41:51.599 --> 00:41:57.400 vehicle and it's sitting at a dealer protected and I 768 00:41:57.480 --> 00:42:01.960 am given a loaner to use, theoretically, if it took 769 00:42:02.039 --> 00:42:06.639 a year, I am literally not using that vehicle, and 770 00:42:07.159 --> 00:42:09.760 it's still getting older. But I'm not using it. I'm 771 00:42:09.760 --> 00:42:14.960 not racking up miles, I'm not doing anything except letting 772 00:42:14.960 --> 00:42:18.880 it sit. And I am i am wearing out a 773 00:42:18.960 --> 00:42:23.239 loaner and I'm making my normal payments and all of that. Sure, 774 00:42:23.239 --> 00:42:25.639 I am, but I have a loaner. I am in 775 00:42:25.719 --> 00:42:28.000 exactly the same position, except they don't have the car 776 00:42:28.039 --> 00:42:31.199 I want. But I'm not wearing out the other one. 777 00:42:31.320 --> 00:42:31.519 Now. 778 00:42:31.559 --> 00:42:35.280 The disadvantage, of course, is that it is getting older. 779 00:42:35.440 --> 00:42:38.039 I mean, it's not like it's new, and the other 780 00:42:38.079 --> 00:42:42.719 one is your warranty period is expiring because they're not 781 00:42:42.840 --> 00:42:47.719 going to extend the warranty. So I would say, with 782 00:42:47.840 --> 00:42:51.920 this new world we have post COVID, if I could 783 00:42:52.000 --> 00:42:54.639 negotiate an extension of the warranty for the amount of 784 00:42:54.679 --> 00:42:59.920 time it's down, and if I could get a free loan, 785 00:43:01.239 --> 00:43:04.360 I would accept it. I don't know how you feel, Mark, would. 786 00:43:04.079 --> 00:43:06.480 You I wouldn't. 787 00:43:06.559 --> 00:43:09.840 Hell no, man, I you know what if there you 788 00:43:09.880 --> 00:43:12.559 buy a brand new vehicle, you want your car. She 789 00:43:12.639 --> 00:43:14.559 went and she picked out the kind of car, the 790 00:43:14.599 --> 00:43:16.719 colors she wanted, everything else. 791 00:43:16.800 --> 00:43:20.639 I mean hell no, yeah, okay, yeah, I don't think 792 00:43:20.639 --> 00:43:23.159 there's a right or wrong answer. I just reason a 793 00:43:23.199 --> 00:43:24.000 little differently. 794 00:43:24.079 --> 00:43:27.480 But to go through the buy back, we know that 795 00:43:27.519 --> 00:43:29.159 it's a pain in the ass to go through it. 796 00:43:29.199 --> 00:43:31.559 But I mean, if they can't fix it, my god. 797 00:43:31.639 --> 00:43:34.800 I mean, she just paid for it, and then the 798 00:43:34.840 --> 00:43:38.440 other thing, like she says, she's making payments on it. 799 00:43:38.559 --> 00:43:41.039 Okay, yeah, no, no, I understand. But if you have 800 00:43:41.119 --> 00:43:44.360 a replacement, it's it's kind of like with insurance. While 801 00:43:44.360 --> 00:43:46.440 you're waiting for a claim, you're still making your mortgage 802 00:43:46.440 --> 00:43:49.559 payments on all that. But but listen, or let's say 803 00:43:49.920 --> 00:43:53.119 you're in an apartment house and you're displaced in an apartment. 804 00:43:53.320 --> 00:43:56.119 Let me let me finish my my analogy. If you're 805 00:43:56.159 --> 00:43:59.079 in an apartment and you're displaced, they give you a 806 00:43:59.119 --> 00:44:01.239 replacement of part, and while yours is being fixed and 807 00:44:01.239 --> 00:44:03.000 you still pay rent. Go ahead, Mark, what were you 808 00:44:03.000 --> 00:44:03.800 going to say. 809 00:44:03.840 --> 00:44:05.880 Well, if they gave her the I guess I would 810 00:44:06.000 --> 00:44:08.239 change it a little bit. If they gave her the 811 00:44:08.320 --> 00:44:11.239 same vehicle she has. She's got a little Camra and 812 00:44:11.280 --> 00:44:12.679 they put her in a pickup truck. 813 00:44:12.719 --> 00:44:14.000 I don't quite understand that. 814 00:44:14.440 --> 00:44:17.079 But if they could actually give her that exact vehicle 815 00:44:17.119 --> 00:44:20.079 for a little bit, maybe, But what happens if she 816 00:44:20.199 --> 00:44:23.039 waits four or five months, they get the part, they 817 00:44:23.079 --> 00:44:25.519 put it in, and it takes a crap and she's 818 00:44:25.559 --> 00:44:27.000 back in the same boat. 819 00:44:30.880 --> 00:44:31.480 There you go. 820 00:44:32.480 --> 00:44:36.280 Now, like I was gonna say the truck to Meetrue. 821 00:44:35.960 --> 00:44:37.039 What were you going to say. 822 00:44:38.320 --> 00:44:38.360 Me? 823 00:44:39.320 --> 00:44:42.639 Okay, yeah, Francis, what do you think of this? While 824 00:44:42.679 --> 00:44:45.639 you still have this loaner for some undetermined period of time, 825 00:44:46.360 --> 00:44:49.440 start the Lemon Law buyback process. And if they can 826 00:44:49.480 --> 00:44:52.440 fix your car before the Lemon Law process is finished, 827 00:44:52.480 --> 00:44:55.039 that's great. If not, you'll at least two have two 828 00:44:55.119 --> 00:44:57.320 horses in the race, which is waiting for the part 829 00:44:57.599 --> 00:44:59.280 and waiting for the buy back to happen. 830 00:45:00.320 --> 00:45:01.960 That's a good, good, good plan. 831 00:45:02.159 --> 00:45:03.079 Start that right now. 832 00:45:03.880 --> 00:45:05.920 You can't start it until it hits the clock. But 833 00:45:05.960 --> 00:45:07.199 it's fair any day now. 834 00:45:07.480 --> 00:45:10.280 It's any thirty day, how many days has it been. 835 00:45:12.519 --> 00:45:14.760 Let me see, I got it on went in on 836 00:45:14.800 --> 00:45:16.199 the fifteen, just roughly. 837 00:45:16.280 --> 00:45:19.599 What okay, so you're you're getting close this This gives 838 00:45:19.599 --> 00:45:22.920 you time to research the buyback process so you can 839 00:45:22.920 --> 00:45:24.840 have everything fins. 840 00:45:24.360 --> 00:45:26.880 With calls as you move forward. If you need help 841 00:45:26.920 --> 00:45:29.599 filing that three O three, seven to one three talks 842 00:45:29.599 --> 00:45:33.000 seven to one three eight two five five. I'm Tom Martino, 843 00:45:33.079 --> 00:45:35.159 and I want to tell you about renew Home Innovations. 844 00:45:35.719 --> 00:45:39.119 The most beautiful shower conversions I've ever seen, and that 845 00:45:39.280 --> 00:45:42.559 that's the truth. They have porcelain sheets with no maintenance, 846 00:45:42.679 --> 00:45:46.599 no grout lines, nothing, They look gorgeous. And you know 847 00:45:46.639 --> 00:45:51.199 he has the best prices on porcelain and the best selection. 848 00:45:51.760 --> 00:45:53.679 Two or three days to get it done. Listen to 849 00:45:53.719 --> 00:45:56.840 this seventy two months to pay no interest of course 850 00:45:56.840 --> 00:45:59.559 with approved credit. Renew home Innovations dot com three oh 851 00:45:59.559 --> 00:46:02.639 three nine zero four two thousand the best nine zero 852 00:46:02.679 --> 00:46:18.639 four two thousand. Hi Tom Martino, your troubleshooter. Welcome. 853 00:46:19.360 --> 00:46:19.559 You know. 854 00:46:21.599 --> 00:46:23.719 Okay, let's just go to the phones. I had a 855 00:46:23.800 --> 00:46:25.679 question I was going to bring up, but I won't. 856 00:46:25.719 --> 00:46:27.400 I won't when I have callers. I just got to 857 00:46:27.400 --> 00:46:30.320 get to them first, So we have a lot of callers. Okay, 858 00:46:30.639 --> 00:46:33.639 Doug's got a tenant landlord question, So let's go right 859 00:46:33.639 --> 00:46:34.880 to Doug. Doug, what's going on? 860 00:46:34.920 --> 00:46:36.880 Bro? All right? 861 00:46:37.400 --> 00:46:40.360 I have some renters. I have kicked him out about 862 00:46:40.400 --> 00:46:42.000 a year and a half ago, so this is old. 863 00:46:42.960 --> 00:46:45.519 But I would like to take the small claims court 864 00:46:46.280 --> 00:46:46.760 to cover. 865 00:46:47.039 --> 00:46:49.320 So when you say kicked him out, did you legally 866 00:46:49.360 --> 00:46:49.960 evict him? 867 00:46:50.559 --> 00:46:53.119 Yes, I did, and you. 868 00:46:53.039 --> 00:46:56.960 Did it a year and a half ago. Yes, Okay, 869 00:46:57.000 --> 00:46:58.440 go ahead, give him. 870 00:46:58.280 --> 00:46:59.119 Thirty days notice. 871 00:46:59.159 --> 00:47:03.039 They got out. So and I've actually sold the place. 872 00:47:03.039 --> 00:47:05.000 I don't have the place anymore. I got decided I'm 873 00:47:05.079 --> 00:47:08.280 done with frinting, so I got rid of the place. 874 00:47:10.440 --> 00:47:12.840 But I know what Colorado laws. It's not in favor 875 00:47:12.920 --> 00:47:16.800 of the landlords, and I would like them to pay 876 00:47:17.079 --> 00:47:20.599 the last month's rints. They never paid and their deposits 877 00:47:20.960 --> 00:47:25.840 didn't cover that. Plus when they left, they broke every 878 00:47:25.880 --> 00:47:30.199 door in the house. I'm guys, seeing anger issues because 879 00:47:30.239 --> 00:47:33.599 the doors were that holds of them in where the 880 00:47:34.159 --> 00:47:34.880 foot would have been. 881 00:47:35.000 --> 00:47:37.400 Or let me ask you something. Let me let's go 882 00:47:37.480 --> 00:47:38.880 back a year and a half. Let's go back a 883 00:47:38.960 --> 00:47:43.519 year and a half when you evicted them. Did you 884 00:47:43.719 --> 00:47:47.239 have a judgment for that stuff or just a demand. 885 00:47:48.239 --> 00:47:49.559 As far as you get them out of the house. 886 00:47:51.719 --> 00:47:52.320 I just know. 887 00:47:52.480 --> 00:47:56.280 As far as did you keep a security deposit? 888 00:47:57.199 --> 00:47:59.599 Yeah, I did keep it the deposit, Yes. 889 00:48:02.239 --> 00:48:04.360 You kept it, and did you apply it to the 890 00:48:04.440 --> 00:48:09.239 damages and send them a letter to that effect? 891 00:48:10.480 --> 00:48:12.760 I did not send them a letter to that effect. 892 00:48:12.800 --> 00:48:14.920 I did tell them their deposit was not coming back, 893 00:48:14.920 --> 00:48:16.840 that they did severe Okay. 894 00:48:17.360 --> 00:48:19.800 Yeah, I don't think you're going to have a prayer. Okay, 895 00:48:20.239 --> 00:48:25.760 because you were supposed to notify them within sixty days 896 00:48:25.920 --> 00:48:29.440 is the longest. It's thirty days, but it's extended to 897 00:48:29.559 --> 00:48:32.880 sixty if it's in the lease for sixty days. You 898 00:48:32.920 --> 00:48:37.800 were supposed to tell them how you applied the security 899 00:48:37.840 --> 00:48:41.440 deposit to the damages, leaving a balance and letting them 900 00:48:41.480 --> 00:48:44.519 know what the balance is, and then attempting to collect it. 901 00:48:45.039 --> 00:48:48.000 If you didn't do any of that, you're not gonna 902 00:48:48.079 --> 00:48:50.880 I mean now, I'm not saying you can't go after him. 903 00:48:50.880 --> 00:48:52.599 You could do small claims court and try to get 904 00:48:52.639 --> 00:48:55.039 a judgment, but I don't think you will. 905 00:48:57.039 --> 00:49:00.639 And send the letter to say why I kept it. 906 00:49:00.760 --> 00:49:03.519 The deposits well, it's too late, man, No, that that's 907 00:49:03.559 --> 00:49:06.239 too late. You missed that. You missed that. 908 00:49:07.239 --> 00:49:08.880 I didn't realize I had to send that out. 909 00:49:09.320 --> 00:49:09.559 Dog. 910 00:49:10.480 --> 00:49:14.280 Yeah, and here's what I'm saying. You can still take 911 00:49:14.320 --> 00:49:17.880 in the small claims court. Okay, for the damages. You 912 00:49:17.920 --> 00:49:20.760 don't have the place anymore. You'll have to show how 913 00:49:20.800 --> 00:49:24.320 you did not recoup those damages. I think you're gonna lose, okay, 914 00:49:24.519 --> 00:49:26.480 but but you can still take them. The small claims 915 00:49:26.519 --> 00:49:29.039 court is fifty bucks. And then if you get a judgment, 916 00:49:29.079 --> 00:49:31.519 how are you going to collect it? Do they have money? 917 00:49:31.599 --> 00:49:35.519 You know? It's the kind of stuff that I believe 918 00:49:36.679 --> 00:49:39.119 is a waste of time. How much does it come to. 919 00:49:41.880 --> 00:49:44.960 With the damage the door was in the difference from 920 00:49:45.000 --> 00:49:47.559 what the rent was to the closet was, we're probably 921 00:49:47.559 --> 00:49:52.039 talking about about four grand I. 922 00:49:52.000 --> 00:49:58.800 Have a suggestion for Tom dog this show. I have, 923 00:49:58.960 --> 00:50:02.400 but the bad rent over the last forty years, I've 924 00:50:02.599 --> 00:50:05.679 never ever been able to collect from the tenant. You 925 00:50:05.760 --> 00:50:08.840 do not want to pursue taking them the small small 926 00:50:08.920 --> 00:50:12.559 claims court because you run the risk of them countersuing 927 00:50:12.599 --> 00:50:14.199 you for not doing that. 928 00:50:14.239 --> 00:50:16.960 That's right for trouble damages, and you could get suits 929 00:50:17.000 --> 00:50:18.679 from three times the deposit. 930 00:50:18.800 --> 00:50:21.880 I would just cut leave it alone and go on 931 00:50:22.039 --> 00:50:24.599 with your life. The property sold and move on. You're 932 00:50:24.599 --> 00:50:25.239 not going. 933 00:50:26.880 --> 00:50:30.000 I'm doing everything the right way or what. I didn't 934 00:50:30.039 --> 00:50:31.000 want to go to court, And. 935 00:50:31.199 --> 00:50:34.039 Well you already did. You already did things the wrong way. 936 00:50:34.159 --> 00:50:36.920 So what And I don't mean to keep telling you that. 937 00:50:37.320 --> 00:50:40.119 So so you really kind of lost your rights to 938 00:50:40.159 --> 00:50:43.840 pursue things because they could actually come after you for 939 00:50:43.920 --> 00:50:45.639 whatever you kept times three. 940 00:50:48.559 --> 00:50:50.360 And they have free legal help too. 941 00:50:51.400 --> 00:50:54.679 And by the way, by the way, they would win 942 00:50:54.840 --> 00:51:01.199 because it's statutory. I mean they would win basically because 943 00:51:01.719 --> 00:51:10.639 what you did was breach per se, You breached the law. Okay, 944 00:51:12.440 --> 00:51:16.079 so anyway, but you got you know what you got, 945 00:51:16.079 --> 00:51:20.000 bro Doug. You know what you got? College? You got college? 946 00:51:20.320 --> 00:51:21.039 I got knowledge? 947 00:51:21.119 --> 00:51:22.679 Yeah, knowledge, college? 948 00:51:22.760 --> 00:51:26.119 College? Yeah, well you you had you paid your tuition. 949 00:51:26.880 --> 00:51:32.679 And uh, by the way, being a landlord doesn't have 950 00:51:32.760 --> 00:51:34.719 to be like that. If you heard me talking about 951 00:51:34.760 --> 00:51:40.480 other ways, like with the Sterra turnkey but Colorado right. 952 00:51:40.440 --> 00:51:44.400 Now, Yeah, but they'd never be in Denver, man, No 953 00:51:44.519 --> 00:51:44.960 that I know. 954 00:51:45.199 --> 00:51:49.039 That's what I mean. Uh, Colorado and California are the 955 00:51:49.119 --> 00:51:53.199 worst states for landlords. For on all aspects on return 956 00:51:53.280 --> 00:51:59.159 on investment conditions laws. You know, for many years I 957 00:51:59.199 --> 00:52:02.320 would do this show and I was very frustrated. I'd 958 00:52:02.320 --> 00:52:06.119 get calls from tenants who have been screwed so bad 959 00:52:07.199 --> 00:52:12.599 or they lived in absolute disgusting conditions. And here's what 960 00:52:12.639 --> 00:52:17.320 I would say, there are no rights. I'm sorry you're 961 00:52:17.440 --> 00:52:19.800 a tenant at will blah blah blah, sorry about that, 962 00:52:21.239 --> 00:52:28.280 And then the pendulum swung. Man did it swing so again, Doug, 963 00:52:28.719 --> 00:52:30.920 I'm sorry it's happened. Thank you for calling three O 964 00:52:31.039 --> 00:52:33.679 three seven one three eight two five five. You know 965 00:52:33.880 --> 00:52:35.880 we got a lot going on today. Please be patient. 966 00:52:35.920 --> 00:52:38.199 I will get you. I promise you. One Clear Choice 967 00:52:38.199 --> 00:52:40.719 Garage Doors. I love these people and I say it 968 00:52:40.760 --> 00:52:44.280 why because they're just great twenty four to seven service. 969 00:52:44.320 --> 00:52:46.159 If you have an emergency and can't close the door, 970 00:52:46.239 --> 00:52:49.440 can't open it, broken spring, whatever, But for regular service, 971 00:52:49.639 --> 00:52:53.880 they'll come out, fix you up, give you quotes directly 972 00:52:53.920 --> 00:52:56.800 when they get there, plus everything. All the individual quotes 973 00:52:56.800 --> 00:53:00.079 are on their website. It's one Clear Choice Garage Doors. Okay, 974 00:53:00.199 --> 00:53:03.079 one clear Choice Garage Doors, but online it's one Clear 975 00:53:03.199 --> 00:53:12.440 Choice Doors dot com. Hi Tom Artino here through a 976 00:53:12.519 --> 00:53:14.440 three seven one three talks seven one three eight two 977 00:53:14.440 --> 00:53:20.960 five five. Okay, so listen, please be careful when it 978 00:53:21.000 --> 00:53:24.400 comes to uh being a landlord. If you don't do 979 00:53:24.559 --> 00:53:26.079 things the right way, even if you're right, you're going 980 00:53:26.119 --> 00:53:29.679 to turn out being wrong. And the same with being 981 00:53:29.679 --> 00:53:32.519 a tenant. Always call us ahead of time. We're happy 982 00:53:32.559 --> 00:53:34.360 to talk to you. All right, Listen, I want to 983 00:53:34.400 --> 00:53:39.400 talk to Jerry. Jerry has an issue with a two 984 00:53:39.400 --> 00:53:42.840 thousand and four golf Stream. Jerry, I will tell you 985 00:53:42.880 --> 00:53:46.400 there are wonderful jets, and I wish I could afford one. 986 00:53:46.679 --> 00:53:47.639 What's going on, Jerry? 987 00:53:48.920 --> 00:53:52.360 Well, it's kind of a horrible thing. What's going on? 988 00:53:52.599 --> 00:53:55.400 And it's a golf Stream RV. It's not legit. I 989 00:53:55.440 --> 00:53:55.920 wish I could. 990 00:53:56.199 --> 00:53:58.159 I know, I know, I'm just kidding, Bro, But they 991 00:53:58.199 --> 00:54:00.280 do have golf stream jets. 992 00:54:00.199 --> 00:54:02.760 Any But I'm with you, I wish I. 993 00:54:02.719 --> 00:54:03.400 Could afford one. 994 00:54:03.840 --> 00:54:04.119 Uh. 995 00:54:04.639 --> 00:54:08.119 My wife and I purchased this back in April, and 996 00:54:08.199 --> 00:54:11.039 we decided that, you know, as we did with her jeep, 997 00:54:11.599 --> 00:54:14.599 to get the extended warranty by by warranty for the RV. 998 00:54:15.239 --> 00:54:16.360 Anything happens that way. 999 00:54:16.400 --> 00:54:18.440 Where did you buy it? Where did you buy it? 1000 00:54:18.519 --> 00:54:18.719 Bro? 1001 00:54:18.880 --> 00:54:20.400 And and how much. 1002 00:54:21.880 --> 00:54:26.320 I paid forty thousand to a friend of mine. He 1003 00:54:27.119 --> 00:54:30.639 say MARV Park that we were in and he was 1004 00:54:30.679 --> 00:54:33.719 getting rid of it. And you know, I got it 1005 00:54:33.800 --> 00:54:37.519 fixed everything that was with it. And uh so I 1006 00:54:37.559 --> 00:54:40.960 was looking online. I found the company called No Cost 1007 00:54:41.000 --> 00:54:43.719 Repair RV Warranty. 1008 00:54:44.360 --> 00:54:47.199 So, oh, so you went out and found your own. 1009 00:54:47.599 --> 00:54:49.000 You went out and found your own. 1010 00:54:50.199 --> 00:54:54.760 Yes, and it's a fairly well known company. Uh they 1011 00:54:54.760 --> 00:54:58.519 had great reviews. But they actually purchased their insurance through 1012 00:54:58.639 --> 00:55:01.639 d OWC, which is in New York. 1013 00:55:02.480 --> 00:55:06.119 And now hold on, So the company you did business with, 1014 00:55:08.719 --> 00:55:10.000 what's the name of that company? 1015 00:55:11.440 --> 00:55:12.320 No Cost Repair? 1016 00:55:14.199 --> 00:55:17.239 No Cost Repair. That's a that's a weird kind of 1017 00:55:17.280 --> 00:55:21.599 title because it it really sets themselves up for breach. 1018 00:55:22.000 --> 00:55:27.920 No cost repair. And it was through through the underwriter, 1019 00:55:28.199 --> 00:55:33.800 which was in New York. Correct, and the underwriter's name 1020 00:55:33.840 --> 00:55:34.719 is what again. 1021 00:55:35.920 --> 00:55:36.800 D O w C. 1022 00:55:39.719 --> 00:55:41.800 I've okay, see some of the pictures of their name 1023 00:55:41.880 --> 00:55:43.199 and their address. 1024 00:55:42.840 --> 00:55:46.159 And okay, so tell me what's going wrong. 1025 00:55:47.920 --> 00:55:50.159 Well, one dame, we're watching now, We're sitting there watching 1026 00:55:50.199 --> 00:55:52.599 TV with some friends, and all of a sudden, my 1027 00:55:52.679 --> 00:55:59.760 guener writers up and shuts off. Immediately, my I. 1028 00:55:59.679 --> 00:56:00.480 Had a light out. 1029 00:56:00.559 --> 00:56:02.079 They had a motor on it and they kept trying 1030 00:56:02.079 --> 00:56:05.159 to push it out and it was going bam bam bam, 1031 00:56:05.199 --> 00:56:08.159 and it broke the worm gear off and the motor 1032 00:56:08.159 --> 00:56:10.639 got hot enough that started it started a small fire, 1033 00:56:10.679 --> 00:56:14.000 which we got that out, no problem there shorted out 1034 00:56:14.039 --> 00:56:17.880 and the other one. Uh. Then my power inverter went 1035 00:56:17.920 --> 00:56:19.320 out during this process. 1036 00:56:19.679 --> 00:56:21.639 Yeah, and my refrigerator. 1037 00:56:21.079 --> 00:56:24.880 And my refrigerator went out. And the mechanics said the 1038 00:56:24.920 --> 00:56:29.079 refrigerator shorted out, which caused everything else to happen. He said, 1039 00:56:29.079 --> 00:56:32.480 nothing you could do about that. So he sends the 1040 00:56:32.519 --> 00:56:35.760 claim to the insurance company and they send him back 1041 00:56:35.760 --> 00:56:37.719 a deal and has the claim number and all that 1042 00:56:37.800 --> 00:56:40.679 on it. Then the next day they send him a 1043 00:56:40.679 --> 00:56:44.840 deal saying that my insurance has been canceled for no 1044 00:56:44.960 --> 00:56:47.039 reason at all, because they can cancel it for no 1045 00:56:47.119 --> 00:56:47.800 reason at all. 1046 00:56:50.280 --> 00:56:52.480 So when I talked, I want to I want to 1047 00:56:52.480 --> 00:56:55.639 ask a few questions, Jerry, Jerry, I need to ask 1048 00:56:55.679 --> 00:56:57.599 some questions. How much was the warranty? 1049 00:56:59.800 --> 00:56:59.920 Uh? 1050 00:57:00.440 --> 00:57:04.559 It was close to four thousand, okay. 1051 00:57:05.360 --> 00:57:11.119 And another question, this is really important, how long after 1052 00:57:11.159 --> 00:57:13.400 the warranty purchase did these things happen? 1053 00:57:15.079 --> 00:57:15.400 Probably? 1054 00:57:15.440 --> 00:57:17.639 Seventy days and I had a thirty. 1055 00:57:17.440 --> 00:57:18.039 Day great sperier. 1056 00:57:18.119 --> 00:57:22.400 Okay, but now I get it. And then when an 1057 00:57:22.400 --> 00:57:26.760 email when these repairs, when these repairs were put in 1058 00:57:27.480 --> 00:57:32.360 by the mechanic or an estimate, they simply notified you 1059 00:57:33.039 --> 00:57:37.280 that you never had coverage or that they're canceling coverage. 1060 00:57:38.840 --> 00:57:41.679 Well, they sent me an email stating that I was 1061 00:57:41.679 --> 00:57:43.639 getting you refine. I asked, well, why am I getting 1062 00:57:43.639 --> 00:57:47.480 a refine? Then I get another email says, your policy's 1063 00:57:47.519 --> 00:57:50.880 been canceled per your request. Well, I never requested that, 1064 00:57:50.960 --> 00:57:54.239 which was a stupid to do. Then I talked to 1065 00:57:54.280 --> 00:57:57.360 another gentleman. He said, oh, we just canceled it because 1066 00:57:57.360 --> 00:58:00.239 we can cancel it within you know, a timeframe. I said, 1067 00:58:00.280 --> 00:58:03.199 but you've already given me a claims number. He said, 1068 00:58:03.480 --> 00:58:09.119 that doesn't matter. You don't have a warranty. Now I said, okay, 1069 00:58:09.360 --> 00:58:10.599 he said, now you got to talk. 1070 00:58:10.719 --> 00:58:13.719 Oh, okay, Jerry, Jerry, the fact that they gave you 1071 00:58:13.760 --> 00:58:17.920 a claim number does not create an obligation, But the 1072 00:58:18.079 --> 00:58:22.039 contract creates an obligation. If if they did not have 1073 00:58:22.079 --> 00:58:24.000 a right to get out of it, it's all going 1074 00:58:24.079 --> 00:58:27.400 to be a matter of contract, Jerry. I mean you 1075 00:58:27.480 --> 00:58:32.199 said there was a contestability period of thirty days, and like, 1076 00:58:32.320 --> 00:58:35.639 did they quote you in the warranty where they are 1077 00:58:35.719 --> 00:58:38.519 allowed to cancel it for any reason at any time? 1078 00:58:41.079 --> 00:58:42.920 They said they can cancel it within the first ninety 1079 00:58:43.000 --> 00:58:47.000 days with no reason at all. Then he turned around 1080 00:58:47.000 --> 00:58:48.920 and told me, Okay, I can cancel it, you know, 1081 00:58:48.920 --> 00:58:51.239 a year out. I can cancel it because I want to. 1082 00:58:52.480 --> 00:58:55.199 And I'm like, well, that's gonna take Jerry, the consumers. 1083 00:58:55.719 --> 00:58:58.960 Jerry, it does, Jerry, it doesn't matter if it's unfair. 1084 00:58:59.079 --> 00:59:01.199 And I understand how pissed you are. I would be too. 1085 00:59:01.679 --> 00:59:04.000 Let's just I just want to settle that. But what 1086 00:59:04.039 --> 00:59:07.800 I'm trying to get at is a contract, and I've 1087 00:59:07.840 --> 00:59:10.519 never heard of a contract that they can cancel any 1088 00:59:10.559 --> 00:59:14.559 time they want, for any reason. So basically he said 1089 00:59:14.559 --> 00:59:18.800 in the first ninety days. Then he said the first year. 1090 00:59:19.280 --> 00:59:23.679 And when you say he, who is he? His name 1091 00:59:24.039 --> 00:59:28.519 is no, No, I don't mean he his name? What company? 1092 00:59:28.800 --> 00:59:30.960 The underwriter or the one that sold it to you. 1093 00:59:32.199 --> 00:59:35.360 D OWC the guy that sold it to me, has 1094 00:59:35.519 --> 00:59:41.320 apologized tremendously about the situation. And I made a video 1095 00:59:41.440 --> 00:59:44.079 off of an app saying, you know this is what's 1096 00:59:44.119 --> 00:59:46.960 going on and this and this, and I send it 1097 00:59:46.960 --> 00:59:49.599 to him. He goes, I love the video. He goes, 1098 00:59:49.599 --> 00:59:52.280 but you know, obviously that's not your RV in the 1099 00:59:52.360 --> 00:59:56.320 video because you're RV's not roadworthy per the inspection. I'm like, dude, 1100 00:59:56.320 --> 00:59:58.639 that is mine. He's like really, I'm like, yeah. 1101 00:59:58.519 --> 01:00:02.199 Yeah, Jerry, Jerry, all Jerry, all that smoking mirrors, and 1102 01:00:02.559 --> 01:00:05.280 I suggest when you do go forward with this, none 1103 01:00:05.320 --> 01:00:07.159 of that's going to matter. What you have to stick 1104 01:00:07.199 --> 01:00:10.719 to is this. You had multiple claims. They turned them. 1105 01:00:10.880 --> 01:00:13.280 They not just turned them down, they canceled you. Did 1106 01:00:13.280 --> 01:00:14.440 you get a full refund? 1107 01:00:15.679 --> 01:00:17.199 No, I haven't got one refund yet. 1108 01:00:19.320 --> 01:00:21.400 Okay, but they say you're going to get a refund. 1109 01:00:22.519 --> 01:00:24.840 Yes, and this has been a month. 1110 01:00:25.159 --> 01:00:29.400 Did you finance it? Did you finance at a policy? Yes, 1111 01:00:29.920 --> 01:00:31.840 well you're you're not going to get the refund. 1112 01:00:31.920 --> 01:00:36.440 The bank is, well, yeah, they're going to lower your loan. 1113 01:00:36.519 --> 01:00:37.440 But they didn't do that. 1114 01:00:38.679 --> 01:00:42.000 There's no loan the rby's mind. We were paying out 1115 01:00:42.000 --> 01:00:44.719 of pocket to the insurance company itself. 1116 01:00:46.880 --> 01:00:50.960 Oh okay, so you were you were making Jerry, you 1117 01:00:51.039 --> 01:00:57.639 were making monthly payments to the warranty company. Yes, Okay, 1118 01:00:57.719 --> 01:01:03.559 how much? Tell me how you were making monthly payments? Uh? Like? 1119 01:01:03.559 --> 01:01:04.639 Like for how long? 1120 01:01:06.480 --> 01:01:09.880 We had a one year agreement for thirty nine dollars. 1121 01:01:13.519 --> 01:01:17.960 So you made two payments basically, yes, made. 1122 01:01:17.800 --> 01:01:19.760 Two payments and they were getting ready to take out 1123 01:01:19.800 --> 01:01:21.760 the third. Then they sent me said they're going to 1124 01:01:21.800 --> 01:01:25.000 send me a refound which we've never received yet. And 1125 01:01:25.039 --> 01:01:28.280 they told me to get taken care of is get counseled? 1126 01:01:29.079 --> 01:01:31.159 Well you are good. 1127 01:01:31.239 --> 01:01:35.239 Yeah, listen, Jerry, here's what I think happened, Jerry, Jerry, 1128 01:01:35.440 --> 01:01:38.840 I I don't know what happened, but I think that, yeah, yeah, 1129 01:01:38.840 --> 01:01:40.800 this is going to be a problem and it and 1130 01:01:41.760 --> 01:01:45.000 I somebody has to look at the contract. Have you 1131 01:01:45.159 --> 01:01:48.719 had an attorney? And and by the way, Jerry, fairness 1132 01:01:48.800 --> 01:01:53.320 does not play into the contract. What does play into it. 1133 01:01:54.599 --> 01:01:58.079 What does play into it, even with a contract, is 1134 01:01:58.159 --> 01:02:04.840 something that is called conscionability. Okay. What it means is this, 1135 01:02:05.800 --> 01:02:12.280 if a contract is written so wildly unfairly, it could 1136 01:02:12.360 --> 01:02:18.199 be called unconscionable, meaning no person in their right mind 1137 01:02:18.199 --> 01:02:21.760 should ever have to adhere to it. But that is 1138 01:02:22.400 --> 01:02:26.360 so far out in left field. That's why have you 1139 01:02:26.480 --> 01:02:27.679 had an attorney? Look? 1140 01:02:27.719 --> 01:02:28.039 At it. 1141 01:02:29.800 --> 01:02:31.880 I've been trying to find one. Nobody's been willing to 1142 01:02:31.920 --> 01:02:32.440 look at it. 1143 01:02:32.960 --> 01:02:36.199 And you know that's not true at all, Jerry, not 1144 01:02:36.199 --> 01:02:41.159 true at all. I guarantee you every attorney will look 1145 01:02:41.159 --> 01:02:44.559 at it if you pay them their hourly rate. If 1146 01:02:44.559 --> 01:02:47.639 you mean no attorney will take it free and read it, 1147 01:02:47.800 --> 01:02:51.559 you're probably right. So you're telling me you try to 1148 01:02:51.719 --> 01:02:55.480 hire an attorney by the hour to review the contract 1149 01:02:55.760 --> 01:02:57.039 and they don't want your money. 1150 01:02:58.360 --> 01:02:59.360 Correct. 1151 01:03:00.480 --> 01:03:03.920 Well, okay, and who did you call out of curiosity? 1152 01:03:03.960 --> 01:03:06.159 I'd like to know an attorney that would turn down 1153 01:03:06.199 --> 01:03:07.760 reviewing a contract for money. 1154 01:03:09.400 --> 01:03:10.960 Let me good over here, I don't find his name 1155 01:03:10.960 --> 01:03:11.199 for you. 1156 01:03:11.559 --> 01:03:14.639 Quick, do me a favor, Do me a favor I 1157 01:03:14.679 --> 01:03:16.719 would like to know. And what kind of an attorney? 1158 01:03:16.719 --> 01:03:19.920 Where'd you find the attorney? What crackerjack box? I mean, 1159 01:03:19.960 --> 01:03:20.559 where'd you find? 1160 01:03:20.639 --> 01:03:23.719 I looked at I looked on a Google maps for 1161 01:03:24.079 --> 01:03:30.400 local attorneys and I found the one. And I talked 1162 01:03:30.440 --> 01:03:34.440 to him for probably and almost an hour on the phone, 1163 01:03:34.760 --> 01:03:37.800 going over the contract where I was reading stuff. And 1164 01:03:37.840 --> 01:03:39.800 he's like, yeah, he just said, that's just not something 1165 01:03:39.840 --> 01:03:40.920 I want to get involved in. 1166 01:03:42.159 --> 01:03:46.280 Okay, all right, then here's the deal bro. I think 1167 01:03:46.559 --> 01:03:49.280 he probably thought you didn't have a case, but and 1168 01:03:49.360 --> 01:03:51.880 he didn't want to take your money, and that's laudable. 1169 01:03:52.320 --> 01:03:54.719 I would like to see if RAINA would review a 1170 01:03:54.800 --> 01:03:58.079 contract and how much it would cost. Hang on, just 1171 01:03:58.119 --> 01:04:00.559 hang on and we'll talk about that coming up. Three 1172 01:04:00.599 --> 01:04:03.719 oh three seven one three talk. Compass Insurance Group, By 1173 01:04:03.719 --> 01:04:06.559 the way, does free insurance checkups. Under insured, over insured? 1174 01:04:06.840 --> 01:04:10.079 Maybe you have to get more insurance. They can save 1175 01:04:10.159 --> 01:04:12.360 you money or not. They will give you the honest 1176 01:04:12.400 --> 01:04:14.719 to God assessment at three oh three nine ninety six, 1177 01:04:14.800 --> 01:04:17.880 nine thousand. The Insurance Healthcenter dot com. 1178 01:04:18.320 --> 01:04:25.679 Yeah, ripped up bad news. 1179 01:04:26.800 --> 01:04:28.639 Need advice so you don't have to. 1180 01:04:30.559 --> 01:04:31.320 Come running. 1181 01:04:31.519 --> 01:04:35.840 Just as fast as we can, Troubleshooter's gonna help. 1182 01:04:35.800 --> 01:04:41.880 Come man, This is the Troubleshooter Show. No Tom Martino. 1183 01:04:43.280 --> 01:04:47.000 Hey, I'm Tom Martino, your troubleshooter. Three oh three seven 1184 01:04:47.079 --> 01:04:50.400 one three talk seven one three eight two five five. 1185 01:04:51.920 --> 01:04:57.440 I'm grateful to be here with you, and we're trying 1186 01:04:57.480 --> 01:05:00.159 to solve problems, answer question, take complaints as we've done 1187 01:05:00.480 --> 01:05:03.719 God for so many years, with the help of a team, 1188 01:05:03.760 --> 01:05:13.320 of course, and my original my og is sus Marc 1189 01:05:13.480 --> 01:05:19.239 is a after that thought, so, but so he's not 1190 01:05:19.400 --> 01:05:24.960 the OG. He's the AOG almost original gangster. But sus 1191 01:05:25.079 --> 01:05:28.440 is the OG three oh three seven to one three 1192 01:05:28.480 --> 01:05:33.039 talk Hey, kN Tome Solutions, by the way, they're the 1193 01:05:33.320 --> 01:05:35.280 one of the oldest home improven companies. You now how 1194 01:05:35.320 --> 01:05:37.320 I feel about heritage. I love it and they have 1195 01:05:37.400 --> 01:05:39.360 the Alpin window made right here in Colorado. You might 1196 01:05:39.400 --> 01:05:44.079 want to check out for beauty and thermal efficiency Kchwindows 1197 01:05:44.119 --> 01:05:53.880 dot Com. Great people, so let's continue our festivities. Jody, 1198 01:05:54.840 --> 01:05:56.800 you are having an issue with a car part. 1199 01:05:58.199 --> 01:05:59.559 Oh yeah, what's going on? 1200 01:05:59.639 --> 01:06:00.840 Jody? What's going on? 1201 01:06:01.159 --> 01:06:09.719 Okay? My husband ordered uh bumper for my car. We 1202 01:06:09.800 --> 01:06:17.559 have a part number, confirmation and voice all that stuff. 1203 01:06:19.079 --> 01:06:21.519 Where'd you order it, Jody? 1204 01:06:21.960 --> 01:06:24.639 At a place called States Auto Parts? 1205 01:06:26.599 --> 01:06:28.360 Is it online? 1206 01:06:28.760 --> 01:06:30.679 Yeah? 1207 01:06:30.719 --> 01:06:30.800 What? 1208 01:06:30.920 --> 01:06:38.679 Did you order a front bumper for my car? 1209 01:06:40.519 --> 01:06:42.679 And you did this through your you it was going 1210 01:06:42.719 --> 01:06:47.920 to be a do it yourself right, yes, from State's 1211 01:06:47.960 --> 01:06:48.920 Auto Parts? 1212 01:06:50.119 --> 01:06:54.840 Well, yes, that's and how much did you pay? 1213 01:06:57.519 --> 01:07:02.199 Seventeen hundred ninety. 1214 01:07:01.639 --> 01:07:05.599 Okay four dollars that's okay, y seventy okay, so eighteen hundred. 1215 01:07:05.880 --> 01:07:07.320 So here's what I want to know. 1216 01:07:07.760 --> 01:07:10.639 How long ago, last week? 1217 01:07:12.480 --> 01:07:14.519 Okay, what's your issue? 1218 01:07:15.559 --> 01:07:20.039 They took the money and lo and behold they went 1219 01:07:20.039 --> 01:07:22.639 out of business. 1220 01:07:22.679 --> 01:07:24.559 And how did they take how did they take the 1221 01:07:24.760 --> 01:07:26.320 how did they take the money, Jody? 1222 01:07:27.400 --> 01:07:29.480 Through our debit card? 1223 01:07:31.159 --> 01:07:33.480 Did you talk to your bank about snagging it back? 1224 01:07:34.440 --> 01:07:34.639 Yes? 1225 01:07:35.079 --> 01:07:38.199 I went down there and that's how I found out 1226 01:07:38.559 --> 01:07:42.559 that they were out of business. 1227 01:07:42.880 --> 01:07:46.199 They And when you said so, are they local? Are 1228 01:07:46.199 --> 01:07:49.320 they right in in an area you went to visit? 1229 01:07:49.599 --> 01:07:51.039 Or no? 1230 01:07:51.960 --> 01:07:57.840 You ordered? No, you ordered the part through them and 1231 01:07:57.880 --> 01:07:59.800 they they send. 1232 01:07:59.599 --> 01:08:00.000 It to you. 1233 01:08:01.880 --> 01:08:03.199 And what's the website, dear? 1234 01:08:05.239 --> 01:08:25.319 The website is used autoparts dot yard at gmail dot com. 1235 01:08:26.439 --> 01:08:29.359 Well, hold on a second, No, no, no, no, no, no, 1236 01:08:29.960 --> 01:08:33.880 well okay, never mind, So there is no website, that's 1237 01:08:33.920 --> 01:08:38.520 an email address. Where's the website that you ordered from? 1238 01:08:38.960 --> 01:08:51.439 Where's the website? Was there a website, Jody? Or or 1239 01:08:51.479 --> 01:08:56.359 did you do it all from email? There was a website? 1240 01:08:56.479 --> 01:09:04.680 Okay, Jody, I'm looking, I'm looking. 1241 01:09:06.000 --> 01:09:10.439 Did your banks say that they could snag a debit 1242 01:09:10.479 --> 01:09:11.359 card transaction? 1243 01:09:16.560 --> 01:09:20.199 That they could uh they refund it? 1244 01:09:21.840 --> 01:09:22.079 No? 1245 01:09:22.399 --> 01:09:26.000 No, because they said that since we use the debit 1246 01:09:26.079 --> 01:09:29.159 card instead of a credit card. 1247 01:09:29.520 --> 01:09:36.239 They could not right, Okay, So my. 1248 01:09:35.920 --> 01:09:40.800 My question to you is is help. I don't know 1249 01:09:41.359 --> 01:09:44.520 you're my last hope. I don't know what to do well. 1250 01:09:44.600 --> 01:09:46.960 I I hate to be your last hope on this 1251 01:09:47.119 --> 01:09:52.520 because you know you only can do what's possible, and 1252 01:09:54.079 --> 01:09:56.439 your bank's the only one that can do that. I 1253 01:09:56.520 --> 01:09:59.760 don't think you're going to get your money back, but 1254 01:10:00.039 --> 01:10:02.760 I want to. But if it was fraud, we can 1255 01:10:02.800 --> 01:10:05.760 at least put a claim in somewhere, like did they 1256 01:10:05.800 --> 01:10:09.560 go bankrupt? I mean, you're so hazy about this company? 1257 01:10:09.960 --> 01:10:22.119 Where they located? Where are they locate? I mean, do 1258 01:10:22.159 --> 01:10:24.239 you know anything about them? Dear anything? 1259 01:10:24.680 --> 01:10:25.000 Yes? 1260 01:10:25.880 --> 01:10:27.720 Why don't I put you on hold? Why don't you 1261 01:10:27.760 --> 01:10:30.159 find Here's what I need to know. I need to 1262 01:10:30.199 --> 01:10:32.520 know where they're located. I need to know the website. 1263 01:10:32.680 --> 01:10:35.000 I need to know your invoice that you ordered. And 1264 01:10:35.399 --> 01:10:37.920 please just help me. Okay, I can't do this live 1265 01:10:38.000 --> 01:10:40.760 Jody hold on Kachina help her out, please, I do 1266 01:10:40.880 --> 01:10:42.760 want to help her. Three oh three seven one three 1267 01:10:42.760 --> 01:10:45.079 talks seven or three two five five? Francis, what is 1268 01:10:45.119 --> 01:10:48.600 this follow up on the Toyota camera thing? I believe 1269 01:10:48.680 --> 01:10:52.920 that you called earlier and to sum it up, you 1270 01:10:53.000 --> 01:10:55.840 bought a new twenty twenty five Camra the remote start. 1271 01:10:56.319 --> 01:10:58.640 You know you had electrical issh. Let's just say it. 1272 01:10:58.640 --> 01:11:01.760 It's sitting waiting for a man as control module and 1273 01:11:01.800 --> 01:11:03.880 you can't drive it. They gave you an old pickup 1274 01:11:03.920 --> 01:11:08.119 to drive right now, and uh, we were talking about 1275 01:11:08.119 --> 01:11:11.720 what to do about it. So what is your question? 1276 01:11:12.960 --> 01:11:16.680 My question is my plates are due on the thirty first. 1277 01:11:19.399 --> 01:11:22.000 What happens when I pay for those plates? Is that 1278 01:11:22.920 --> 01:11:26.359 have any ramifications on doing that? I mean I don't 1279 01:11:26.399 --> 01:11:28.560 have to make the payments and everything, but you know 1280 01:11:29.119 --> 01:11:31.319 I had heard that if you buy. 1281 01:11:31.359 --> 01:11:33.279 Why don't you get plates? Why don't you do me? 1282 01:11:33.359 --> 01:11:35.600 Why don't you do this? Why don't you get an 1283 01:11:35.640 --> 01:11:37.399 extension on the temporary tag? 1284 01:11:38.960 --> 01:11:41.840 Okay, all right, just get. 1285 01:11:41.640 --> 01:11:46.800 An extension and the dealer should issue you on if 1286 01:11:46.840 --> 01:11:49.560 they don't call me back three oh three seven one, Yeah, 1287 01:11:49.560 --> 01:11:51.159 they should three o three seven to one to three 1288 01:11:51.199 --> 01:11:53.520 talk seven one three two five five. Tell them that 1289 01:11:53.560 --> 01:11:56.039 you're waiting for a resolution and you'd like to put 1290 01:11:56.039 --> 01:11:57.880 off the plates right now in case you have to 1291 01:11:57.880 --> 01:12:01.920 do some kind of action and you don't want to 1292 01:12:01.960 --> 01:12:06.600 lose that money too. They should be able to do it. Three, three, seven, one, 1293 01:12:06.640 --> 01:12:10.199 three eight, two five five. Paul the water man. God, 1294 01:12:10.319 --> 01:12:12.399 I've been We've been so busy. Let me just go 1295 01:12:12.439 --> 01:12:14.800 to this wide shot here, Paul, I got so many 1296 01:12:14.880 --> 01:12:18.279 texts for you. Here's why we've been talking about the 1297 01:12:18.359 --> 01:12:22.720 dangers of PIFAs forever chemicals that mostly come from plastics, 1298 01:12:22.720 --> 01:12:27.039 microplastics and teflon, from the manufacturing process, and from the 1299 01:12:27.119 --> 01:12:31.319 leeching of the product itself. We have determined that it's 1300 01:12:31.359 --> 01:12:34.239 everywhere now, even in the rain water, in the ground, 1301 01:12:34.319 --> 01:12:36.880 in the soil, in the food. And you said in 1302 01:12:36.960 --> 01:12:39.840 autopsies that showed up what else? What else? Paul? 1303 01:12:40.079 --> 01:12:42.920 That's it, you got it. It's an the water rays. 1304 01:12:43.119 --> 01:12:45.399 So then it's in the seafood that we eat, especially 1305 01:12:45.520 --> 01:12:48.720 men's coming up. People want to eat fish. That's something 1306 01:12:48.720 --> 01:12:49.119 to consider. 1307 01:12:49.199 --> 01:12:49.359 Now. 1308 01:12:49.359 --> 01:12:53.520 We left off with some text that I got on 1309 01:12:53.520 --> 01:12:58.560 this and somebody wanted to know PIFAs are handled with 1310 01:12:58.720 --> 01:13:02.199 reverse osmosis fordrinking water, but you certainly don't want to 1311 01:13:02.239 --> 01:13:04.279 have to do that for the whole house. So I 1312 01:13:04.319 --> 01:13:06.760 got a couple of questions. If I get a reverse 1313 01:13:06.800 --> 01:13:10.079 osmosis system from you, which is a great deal, it 1314 01:13:10.199 --> 01:13:12.439 really really is. I'm not I'm not bsing here. I 1315 01:13:12.439 --> 01:13:15.000 got it in both of my houses. So if I 1316 01:13:15.039 --> 01:13:18.399 get a reverse osmosis system and I drink only from that, 1317 01:13:19.119 --> 01:13:24.079 why do I need another filtration system to take PIFAs 1318 01:13:24.159 --> 01:13:26.399 out of the house. Tell me, tell me why. 1319 01:13:26.239 --> 01:13:28.000 You breathe it in in the steam in the shower. 1320 01:13:29.079 --> 01:13:31.520 You're breathing it in in this steam. What about the laundry. 1321 01:13:31.560 --> 01:13:32.680 It gets on your clothes, in. 1322 01:13:32.640 --> 01:13:37.840 Your clothes and some clothes, you know, can also retain 1323 01:13:37.920 --> 01:13:40.039 any water resistant, you know, clothing that you. 1324 01:13:40.159 --> 01:13:43.359 That you wash so showers. Can it be absorbed through 1325 01:13:43.359 --> 01:13:43.760 your skin? 1326 01:13:44.039 --> 01:13:44.720 Absolutely? 1327 01:13:45.600 --> 01:13:47.720 All right, So even though you're going to have good 1328 01:13:47.800 --> 01:13:49.399 drinking water, you got to go further. 1329 01:13:49.720 --> 01:13:52.680 Yeah, I totally believe that. Listen, with all the research 1330 01:13:52.760 --> 01:13:55.680 I'm doing, you know, it clearly can be breathed in 1331 01:13:55.680 --> 01:13:58.880 in their skin. Now you're you're I mean breathing with 1332 01:13:58.880 --> 01:14:00.800 their lungs in the shower. You're your skin is like 1333 01:14:00.840 --> 01:14:02.079 a sponge. It absorbed. 1334 01:14:02.239 --> 01:14:06.199 What does a whole house PFI filtration look like? 1335 01:14:06.760 --> 01:14:09.279 So if you go to our website, it's the Ecopromax 1336 01:14:09.359 --> 01:14:12.880 that you've been talking about how much? Right now it's 1337 01:14:12.920 --> 01:14:16.279 on sale for thirty six ninety five with Now, anybody 1338 01:14:16.359 --> 01:14:18.560 that listens to the show today and calls in will 1339 01:14:18.600 --> 01:14:20.279 give him an extra two hundred dollars off. 1340 01:14:20.359 --> 01:14:23.279 Okay, so thirty four ninety five. Yeah, so let me 1341 01:14:23.439 --> 01:14:27.680 let me be clear on what it does that system 1342 01:14:27.800 --> 01:14:30.600 for thirty four ninety five right now, for those who 1343 01:14:30.600 --> 01:14:34.119 call in and mention me, that system takes out the 1344 01:14:34.159 --> 01:14:36.239 forever chemicals in the whole house. 1345 01:14:36.119 --> 01:14:38.960 Right, and the total chlorine content, plus give them soft water. 1346 01:14:39.520 --> 01:14:44.319 Wait a minute, so it's complete conditioning including pfas. 1347 01:14:43.760 --> 01:14:45.800 Right, it's going to remove the peace from the whole house. 1348 01:14:45.880 --> 01:14:47.720 From the whole house, it's going to remove the total 1349 01:14:47.800 --> 01:14:50.000 chlorine content and give them soft water. 1350 01:14:50.079 --> 01:14:52.159 Well, let me give you. Then I have another question. 1351 01:14:53.000 --> 01:14:59.600 If I did that system for the house, laundry, skin, steam, everything, 1352 01:15:00.119 --> 01:15:03.560 and then I did the reverse osmosis for drinking, that 1353 01:15:03.720 --> 01:15:06.760 is complete because you know thirty four ninety five, and 1354 01:15:06.800 --> 01:15:09.920 then reverse osmosis is still what eleven hundreds? I mean 1355 01:15:09.920 --> 01:15:12.239 that you never get those prices. I swear to God 1356 01:15:12.279 --> 01:15:14.600 they would be fifteen grand or more. Now here's what 1357 01:15:14.640 --> 01:15:16.840 I want to know, though, What if I just do 1358 01:15:16.920 --> 01:15:19.640 the whole house system? What would that do for my 1359 01:15:19.760 --> 01:15:21.600 drinking water? If I didn't want to go for the 1360 01:15:21.640 --> 01:15:24.680 extra reverse osmosis. I'm just looking for options. Would that 1361 01:15:24.720 --> 01:15:27.319 give me? Would that clean up my drinking water a bit? 1362 01:15:27.880 --> 01:15:28.560 Clean up a bit? 1363 01:15:28.640 --> 01:15:33.439 The reverse osmosis will then attack the pharmaceuticals from the microplastics. 1364 01:15:33.520 --> 01:15:37.720 Okay, so you would do both absolutely, But if you 1365 01:15:37.800 --> 01:15:41.479 had to do one, which one would you do? 1366 01:15:41.680 --> 01:15:43.279 I do the whole house because you don't want to 1367 01:15:43.319 --> 01:15:44.159 be drinking. 1368 01:15:45.159 --> 01:15:48.760 You're right. The chemicals plush your laundry, turtiions goes longer, 1369 01:15:48.800 --> 01:15:50.319 your pipe lasts longer. 1370 01:15:50.399 --> 01:15:52.960 Team you know, if you take a shower, and you 1371 01:15:52.960 --> 01:15:55.600 wouldn't believe the chlorine content and evaporates in that. 1372 01:15:55.560 --> 01:15:58.760 Show, the chlorine and the pea fas are all removed. Yes, 1373 01:15:58.800 --> 01:16:02.079 oh wow, this is wonderful. Thirty four ninety five people. 1374 01:16:03.039 --> 01:16:07.439 I'm serious, man, I really really am, especially when it 1375 01:16:07.479 --> 01:16:09.880 comes to health. As you know, I'm a health nut. 1376 01:16:10.039 --> 01:16:11.960 Got slapped in the face a little, you know, but 1377 01:16:12.159 --> 01:16:17.079 I'm still I'm still a health nut. And it's three 1378 01:16:17.119 --> 01:16:19.840 oh three eight six two five five five four. Yes, 1379 01:16:20.880 --> 01:16:22.760 three oh three eight six two five five five four 1380 01:16:22.840 --> 01:16:26.199 mentioned Martino. Let's let's go back to the phones. Right 1381 01:16:26.239 --> 01:16:29.760 after this, we got to talk about this issue with 1382 01:16:29.800 --> 01:16:32.239 the car part. I'm gonna look at my email. She's 1383 01:16:32.279 --> 01:16:35.439 gonna send me all that information. And then an issue 1384 01:16:35.439 --> 01:16:39.359 with a car sale from Auto Savvy, and then Susan 1385 01:16:39.720 --> 01:16:41.920 wants to talk about water damage. I'm gonna get to 1386 01:16:41.960 --> 01:16:45.159 her next because she's been waiting the longest. I'm Tom 1387 01:16:45.199 --> 01:16:47.359 Martino three oh three, seven to one to three talk. 1388 01:16:47.399 --> 01:16:50.199 Do you want to reverse loan? They're still alive and well, 1389 01:16:50.960 --> 01:16:54.399 honest to god, CMG Mortgage. You know, I love these people. 1390 01:16:54.920 --> 01:16:59.199 I've known John Clace for many many years now. Mark 1391 01:16:59.439 --> 01:17:03.319 brought them back and says, Tom, these guys are for real. 1392 01:17:03.920 --> 01:17:07.359 They do reverse loans. They do the all in one loan, 1393 01:17:07.439 --> 01:17:10.359 the one I call the liquid loan, and they do it. 1394 01:17:11.199 --> 01:17:13.439 That's a line of credit that you can pay up, 1395 01:17:13.640 --> 01:17:16.279 I mean pay down or borrow up. And then the 1396 01:17:16.319 --> 01:17:21.880 reverse loans. That's CMG Mortgage and John Clace our friend. 1397 01:17:21.920 --> 01:17:24.960 Three oh three, five seven seven seventy two oh six, 1398 01:17:25.840 --> 01:17:39.439 five seven seven seventy two oh six. Hi, Tom Martino here, 1399 01:17:40.520 --> 01:17:44.319 and I do want to get to Susan, who's been 1400 01:17:44.359 --> 01:17:48.319 waiting a long time. Here, Susan, what's going on? 1401 01:17:48.399 --> 01:17:51.880 Susan, welcome Hi Tom. 1402 01:17:52.600 --> 01:17:58.439 In the first part of October, we had a hibe 1403 01:17:59.119 --> 01:18:06.239 first in our crawl space. It was probably an abandoned 1404 01:18:06.960 --> 01:18:10.560 pipe from probably the mid fifties. 1405 01:18:12.800 --> 01:18:15.319 Wait a minute, what was it there for? 1406 01:18:16.680 --> 01:18:21.920 We don't know. It was not part of our water system. 1407 01:18:23.479 --> 01:18:29.880 It could have been involved in drainage for an area 1408 01:18:30.000 --> 01:18:31.600 that's by our home. 1409 01:18:31.720 --> 01:18:33.840 Yea, But what was in the pipe? What was what 1410 01:18:33.920 --> 01:18:36.760 was in the pipe? Was it drainwater or fresh water 1411 01:18:36.840 --> 01:18:39.399 from the city or are you on a well I 1412 01:18:39.479 --> 01:18:40.359 need to know more. 1413 01:18:41.359 --> 01:18:45.399 Okay, it is not fresh water. It is not from 1414 01:18:45.479 --> 01:18:51.840 the city. It had water that came from a lake nearby. 1415 01:18:51.600 --> 01:18:56.239 Us Okay, So how did it come from the lake? 1416 01:18:56.600 --> 01:18:59.159 Was it pumped? How did it come from the lake? 1417 01:19:00.479 --> 01:19:03.199 It was not pumped. There's no pump on it. It 1418 01:19:03.319 --> 01:19:07.760 was bit It would have come by gravity or by 1419 01:19:07.840 --> 01:19:10.560 pressure from the lake pushing the water. 1420 01:19:10.760 --> 01:19:17.000 Cap Now and the pipe that contained lake Okay near 1421 01:19:17.239 --> 01:19:21.880 hold On nearby lake water? And was this pipe? So 1422 01:19:21.960 --> 01:19:25.399 the lake water drained into this pipe, Did it go 1423 01:19:25.479 --> 01:19:27.920 to a tank or was it capped off? 1424 01:19:29.800 --> 01:19:32.760 Well, we we believe it was capped off at a 1425 01:19:32.800 --> 01:19:36.640 house nearbyas because we think the pipe went farther from 1426 01:19:38.000 --> 01:19:40.640 our houses between the house that it was capped off 1427 01:19:41.119 --> 01:19:41.800 and the lake. 1428 01:19:42.520 --> 01:19:46.079 Okay, so you're saying it passed through your house. 1429 01:19:49.199 --> 01:19:51.319 The pipe went under our house. 1430 01:19:52.520 --> 01:19:56.039 The pipe went under your house to the neighbor's house. 1431 01:19:57.359 --> 01:20:00.479 Yes, but it was not our neighbor's pipe. It was 1432 01:20:00.640 --> 01:20:02.880 probably an abandoned pipe. 1433 01:20:03.039 --> 01:20:07.479 From I understand, But it went to your neighbor's house 1434 01:20:07.720 --> 01:20:11.520 or did it go through your neighbor's house? I promise 1435 01:20:11.640 --> 01:20:15.880 you I never ask a question that's not germane. Did 1436 01:20:15.880 --> 01:20:19.359 it go through your neighbor's house or did it terminate 1437 01:20:19.840 --> 01:20:20.880 at your neighbor's house. 1438 01:20:22.079 --> 01:20:26.199 I don't. From what I know, it terminated there, but 1439 01:20:26.319 --> 01:20:29.199 I don't know because they didn't search to see if 1440 01:20:29.239 --> 01:20:30.199 it went farther. 1441 01:20:31.720 --> 01:20:37.079 Okay, So was it capped? Was it capped at your 1442 01:20:37.119 --> 01:20:37.880 neighbor's house. 1443 01:20:38.880 --> 01:20:43.000 Yes, when they realized they had water coming in to 1444 01:20:43.119 --> 01:20:45.520 their cross space, they capped it. 1445 01:20:51.720 --> 01:20:55.279 Okay. They when did they cap it? 1446 01:20:56.520 --> 01:20:59.960 About three weeks before it broke in our cross space? 1447 01:21:00.159 --> 01:21:04.479 Okay? Okay? Where was it going before they capped it? 1448 01:21:07.840 --> 01:21:09.399 From we do not know? 1449 01:21:11.199 --> 01:21:13.800 Well, do the neighbors know? I mean, they capped a 1450 01:21:13.840 --> 01:21:18.000 pipe that went through their house or did it stop there? 1451 01:21:18.279 --> 01:21:21.520 And if it stopped there, where was it going they 1452 01:21:21.600 --> 01:21:24.960 capped it off? There's got to be more information. If 1453 01:21:25.000 --> 01:21:28.159 they found a pipe in their home and decided to 1454 01:21:28.199 --> 01:21:31.880 cap it off, and then suddenly it broke under your home, 1455 01:21:32.319 --> 01:21:35.119 it could be that it wasn't meant to be capped off. 1456 01:21:35.439 --> 01:21:39.199 I don't have any idea what it was. Did it 1457 01:21:39.479 --> 01:21:42.920 actually stop at their house or did it go beyond 1458 01:21:43.000 --> 01:21:46.079 their house? And if it stopped at their house, what 1459 01:21:46.359 --> 01:21:50.319 was on it before they capped it it was? Paul, 1460 01:21:50.359 --> 01:21:53.079 you can go ahead, and I have a question, man. 1461 01:21:53.159 --> 01:21:55.520 Was it a galvanized pipe? 1462 01:21:55.920 --> 01:22:02.039 No, it's a ceramic pipe. 1463 01:22:00.039 --> 01:22:00.800 So it was a tile. 1464 01:22:02.640 --> 01:22:05.439 So it passed under her home to the neighbors, to 1465 01:22:05.520 --> 01:22:10.840 the neighbor's house. Okay, And and the neighbors caped it. 1466 01:22:12.119 --> 01:22:16.159 But why where? I mean, you need these answers. Did 1467 01:22:16.199 --> 01:22:17.319 you talk to their plumber? 1468 01:22:18.560 --> 01:22:21.520 Yes, we had their plumber to come and worked on 1469 01:22:21.560 --> 01:22:23.680 our house. Theyre okay. 1470 01:22:23.720 --> 01:22:27.640 What did the plumbers say when they okay? What was 1471 01:22:27.720 --> 01:22:30.520 on it before he capped it? And why did they 1472 01:22:30.600 --> 01:22:34.239 cap it? I mean, all of these are important questions. 1473 01:22:34.680 --> 01:22:35.439 Did you ask? 1474 01:22:36.680 --> 01:22:40.039 I know the answers, so we know, Okay, go ahead 1475 01:22:40.039 --> 01:22:44.079 and tell me, there was no cap on it. 1476 01:22:44.640 --> 01:22:44.920 News. 1477 01:22:44.920 --> 01:22:48.000 Okay, if there was no cap on it, if there 1478 01:22:48.039 --> 01:22:51.399 was no cap on a drain pipe that came from 1479 01:22:51.479 --> 01:22:57.760 the lake, where was the water going before they capped it? 1480 01:22:57.760 --> 01:23:01.039 It was coming into their cross stace. Is because we 1481 01:23:01.319 --> 01:23:04.319 think we don't know because the original owners were not there, 1482 01:23:05.000 --> 01:23:08.880 that they had water in there coming from that drain 1483 01:23:09.640 --> 01:23:14.880 and so they put in like a pipe that went 1484 01:23:15.039 --> 01:23:18.680 from that up and exposed into the air, so that 1485 01:23:18.760 --> 01:23:21.600 if water would rise, it would rise into that pipe 1486 01:23:21.840 --> 01:23:25.880 versus coming out into their crawl space. When the water 1487 01:23:26.119 --> 01:23:28.920 got too high and it came out of that pipe, 1488 01:23:28.920 --> 01:23:31.479 it came into their crawl space. 1489 01:23:31.960 --> 01:23:35.479 They had I get it, and that's why they and 1490 01:23:35.520 --> 01:23:39.479 that's why they cap and that's why they capped it. Yes, 1491 01:23:41.039 --> 01:23:44.359 they no longer wanted water coming into their crawl space. 1492 01:23:45.479 --> 01:23:45.800 Yes. 1493 01:23:47.359 --> 01:23:51.159 Does anyone know, like the plumber, what the original purpose 1494 01:23:51.600 --> 01:23:53.720 of that pipe was at the lake? 1495 01:23:55.319 --> 01:24:00.000 No, not that we can ascertain. We don't have records 1496 01:24:00.079 --> 01:24:04.920 that go back. We've searched the county records to see 1497 01:24:04.920 --> 01:24:08.079 where the pipe was or where it came from. And 1498 01:24:08.399 --> 01:24:13.039 the subdivision was built in seventies, in the seventies, and 1499 01:24:13.079 --> 01:24:17.119 we haven't been able to find where it originated. 1500 01:24:18.359 --> 01:24:25.039 Okay, by capping that off, there's no coincidence they caused 1501 01:24:25.079 --> 01:24:26.159 your pipe to burst. 1502 01:24:29.720 --> 01:24:32.600 Yes, I have a question for Suky Tom. 1503 01:24:33.439 --> 01:24:37.359 But hold on, hold on, bo. Do they acknowledge that 1504 01:24:37.439 --> 01:24:42.680 there was a connection between them blocking the pipe and 1505 01:24:42.800 --> 01:24:46.479 the pipe under your crawl space? Did breaking? 1506 01:24:49.600 --> 01:24:53.880 We've never talked that piece to them. We do know 1507 01:24:54.119 --> 01:24:58.600 that they had their plumber came out with a camera 1508 01:24:59.119 --> 01:25:04.640 and followed where that pipe went, and it came at 1509 01:25:04.680 --> 01:25:08.199 the end of their property and our property, and that's 1510 01:25:08.239 --> 01:25:09.039 where they stopped. 1511 01:25:09.039 --> 01:25:13.119 Okay, the contact but but but but it went to 1512 01:25:13.199 --> 01:25:16.279 the lake. Did it serve as an overflow for the 1513 01:25:16.359 --> 01:25:19.760 lake or did the lake at one time supply fresh 1514 01:25:19.840 --> 01:25:21.960 water or water to the homes? 1515 01:25:24.279 --> 01:25:28.720 I can probably say the water did not provide water 1516 01:25:28.840 --> 01:25:31.119 to the homes. 1517 01:25:31.600 --> 01:25:34.720 What was it there, dude? Does anybody have an idea 1518 01:25:34.840 --> 01:25:36.960 why that pipe was put there to begin with? 1519 01:25:37.560 --> 01:25:39.720 Maybe she had a well at one point and now 1520 01:25:39.720 --> 01:25:43.359 she's on some kind of community well or possibly city. 1521 01:25:44.479 --> 01:25:47.479 We're on city. I don't think the property. 1522 01:25:47.119 --> 01:25:49.680 Is Yeah, but Mark, she said, she said it did 1523 01:25:49.720 --> 01:25:53.640 not supply water to them for drinking and for that, 1524 01:25:53.880 --> 01:25:57.039 then why would it mean for that, I don't know 1525 01:25:57.159 --> 01:26:00.640 a tile A tile, a tile dream is what it 1526 01:26:01.239 --> 01:26:03.439 sounds like. And that's not a water supply. That's not 1527 01:26:03.479 --> 01:26:05.800 the tile would never be used for a water supply. 1528 01:26:05.960 --> 01:26:07.800 So if it was tiled, then it was it was 1529 01:26:07.800 --> 01:26:11.319 a dream. But was it an overflow for the lake? 1530 01:26:11.359 --> 01:26:14.720 And why would they overflow a lake into people's crawl spaces? 1531 01:26:14.800 --> 01:26:17.239 For God's sake, it was designed to go from the 1532 01:26:17.279 --> 01:26:18.680 house to the lake, to drain to. 1533 01:26:18.680 --> 01:26:21.119 The lake the other way around, the way around. 1534 01:26:21.600 --> 01:26:23.720 And then when they kept so, then something Wait. 1535 01:26:23.520 --> 01:26:26.319 A minute, wait a minute, So is the lake higher 1536 01:26:26.439 --> 01:26:33.720 or lower than the crawl space? That's for you, Susan. 1537 01:26:34.039 --> 01:26:35.640 We don't live there. We don't know. 1538 01:26:36.319 --> 01:26:41.479 So the lake water when it was high, at its 1539 01:26:41.560 --> 01:26:45.840 highest point, that's when we had the break in. 1540 01:26:46.319 --> 01:26:52.520 I get it. Okay, okay, okay, Susan, Okay. 1541 01:26:53.399 --> 01:26:55.960 Do you know the name of the lake and who 1542 01:26:56.000 --> 01:26:56.920 owns the lake? 1543 01:26:57.840 --> 01:26:58.079 Yes? 1544 01:26:58.159 --> 01:26:59.880 I do, and I don't want to bring that up 1545 01:27:00.079 --> 01:27:01.920 right now, but it is privately owned. 1546 01:27:02.119 --> 01:27:04.880 Well, then you need to contact them because it's probably 1547 01:27:04.920 --> 01:27:07.319 I live near a lake and they have these things 1548 01:27:07.359 --> 01:27:12.800 called agricultural lateral lines that they used to feed into farm. 1549 01:27:12.600 --> 01:27:14.640 Land that's exactly what it sounds like to me. 1550 01:27:14.800 --> 01:27:14.920 Bo. 1551 01:27:16.159 --> 01:27:18.000 I think they were there, if you want to know 1552 01:27:18.079 --> 01:27:22.199 the truth, I think that lateral line was there for agriculture, 1553 01:27:22.640 --> 01:27:26.199 and the builders built those homes on top of them. Now, 1554 01:27:26.479 --> 01:27:28.479 how long ago were your homes built? 1555 01:27:28.520 --> 01:27:31.479 You and your neighbors in the seventies? 1556 01:27:32.800 --> 01:27:37.560 Okay, here's what I believe. I do not think anyone's 1557 01:27:37.600 --> 01:27:43.880 going to be responsible except each one to their own property. 1558 01:27:45.760 --> 01:27:48.000 Okay, But I don't see how you. 1559 01:27:48.159 --> 01:27:52.920 I don't see how you can ascribe negligence to anyone. 1560 01:27:53.319 --> 01:27:55.880 This is a condition that's gone on for years and 1561 01:27:55.960 --> 01:27:58.840 years and years and years and years. It's too late 1562 01:27:58.880 --> 01:28:02.000 to go after the builder. There's really no one to 1563 01:28:02.039 --> 01:28:05.439 go after the lake owner. It's been there too long. 1564 01:28:05.720 --> 01:28:09.039 I don't think anyone is responsible. I think everyone has 1565 01:28:09.079 --> 01:28:12.199 to deal with their own crap. I think you have 1566 01:28:12.279 --> 01:28:16.520 to make sure it's terminated before it gets to your 1567 01:28:16.560 --> 01:28:20.319 crawl space and evacuate that line. You don't have to 1568 01:28:20.359 --> 01:28:23.119 fix the line, you just evacuate it. Did it? What 1569 01:28:23.359 --> 01:28:24.880 damage did it do to your home? 1570 01:28:26.079 --> 01:28:28.520 About sixty thousand dollars to the basement? 1571 01:28:30.760 --> 01:28:33.880 How did it do sixty six zero thousand? 1572 01:28:35.159 --> 01:28:38.439 Because from the crawl space. It went into the finished basement. 1573 01:28:40.199 --> 01:28:46.439 Okay, Now is your insurance covering it? Or do they 1574 01:28:46.479 --> 01:28:47.600 call it flood? 1575 01:28:48.920 --> 01:28:53.760 They didn't call it flood. They are denying it because 1576 01:28:54.159 --> 01:29:01.199 of saying it was water steam, but it's not. It 1577 01:29:01.439 --> 01:29:06.560 was pressure from our presence of tree, shrubs, plant roofs, 1578 01:29:07.560 --> 01:29:10.960 whether growth is above or below the surface of the ground, 1579 01:29:11.319 --> 01:29:12.800 which it isn't. 1580 01:29:12.840 --> 01:29:16.479 No, that's visual, Susan, that's visual thinking. You're you're never 1581 01:29:16.840 --> 01:29:19.439 it's that's made for sewer lines. That's never gonna work. 1582 01:29:19.800 --> 01:29:22.600 I mean, I would be on your insurance company side 1583 01:29:22.640 --> 01:29:25.800 to deny that. What I'm asking you is this what 1584 01:29:25.880 --> 01:29:27.159 are they calling it? 1585 01:29:30.520 --> 01:29:33.520 Okay, well let me tell you one thing that way. 1586 01:29:33.720 --> 01:29:38.640 I'm asking what is your insurance company classifying it as? 1587 01:29:38.840 --> 01:29:38.920 What? 1588 01:29:39.840 --> 01:29:41.680 That's all I need to know right now. Then you 1589 01:29:41.720 --> 01:29:46.039 can tell me stuff. How is your insurance company classifying it? 1590 01:29:46.880 --> 01:29:51.920 I'm trying to read what they're saying. It says it's 1591 01:29:51.920 --> 01:29:56.960 a backup through a buried storm water pipe, and then 1592 01:29:57.000 --> 01:29:59.840 they say what it's not covered. They don't cover certain 1593 01:30:00.439 --> 01:30:02.479 so that's what they're calling it. 1594 01:30:04.119 --> 01:30:07.119 Okay, got it, And you want to call it something 1595 01:30:07.159 --> 01:30:09.920 else to get it covered? You want to call it 1596 01:30:10.000 --> 01:30:11.399 something else to get it covered. 1597 01:30:14.479 --> 01:30:18.640 They're calling it accidental discharge er overflow which occurs off 1598 01:30:18.680 --> 01:30:21.399 our residence residence premise. 1599 01:30:21.600 --> 01:30:22.279 But it wasn't it. 1600 01:30:22.960 --> 01:30:28.000 They're absolutely, they're absolutely, they're absolutely right. It is. It 1601 01:30:28.560 --> 01:30:31.920 recurred off of your residence and floating into your residence. 1602 01:30:32.079 --> 01:30:42.520 Hold on, we have more coming right up. Hi, Tom Martino, 1603 01:30:42.760 --> 01:30:45.359 your troubleshooter three oh three seven one three talks seven 1604 01:30:45.399 --> 01:30:49.479 one three eight two five five. This is terrible. We're 1605 01:30:49.479 --> 01:30:52.359 going to get an insurance compass insurance on to see 1606 01:30:53.119 --> 01:30:55.199 you know, if they're classifying it right and all of that. 1607 01:30:55.319 --> 01:30:56.960 Right now, I want to go back to the phones 1608 01:30:56.960 --> 01:31:00.159 and help people have been waiting a long time. Oh, 1609 01:31:00.239 --> 01:31:02.479 Jody in this car park, did you send me? You 1610 01:31:02.520 --> 01:31:08.079 sent me some email on that I don't know if 1611 01:31:08.119 --> 01:31:13.359 really Jody has a prayer? This contract that you sent 1612 01:31:13.439 --> 01:31:18.319 me was it's not the one. I don't see anything 1613 01:31:18.319 --> 01:31:22.399 about Jody. Uh nope. I see a Kia sportage. I 1614 01:31:22.479 --> 01:31:25.520 see the other stuff. I don't see anything for Jody. 1615 01:31:25.640 --> 01:31:27.920 So what did you send me kachina? Because I don't 1616 01:31:27.920 --> 01:31:35.319 have it my kachina? What what did you send me? 1617 01:31:35.399 --> 01:31:35.600 Dear? 1618 01:31:35.680 --> 01:31:38.880 Did you send me something on. 1619 01:31:37.920 --> 01:31:39.920 Her car part. 1620 01:31:39.800 --> 01:31:40.600 Because I don't have it. 1621 01:31:41.199 --> 01:31:42.520 Yeah, let me resend it. 1622 01:31:42.680 --> 01:31:46.319 Okay, Well, why don't you just tell me the heading 1623 01:31:46.439 --> 01:31:49.039 or the topic and I'll find it, because I'm in 1624 01:31:49.159 --> 01:31:51.680 my uh stuff here and I don't see it, says 1625 01:31:51.800 --> 01:31:55.479 Kia Mark. Did you get it? Mark? 1626 01:31:57.159 --> 01:31:57.319 Yes? 1627 01:31:57.720 --> 01:31:59.680 Can you tell me about it? Mark? Go ahead? 1628 01:32:00.439 --> 01:32:06.000 Well, it's just seventeen ninety four dollars and ninety nine 1629 01:32:06.079 --> 01:32:13.000 cents for a bumper assembly. I'm not sure what else 1630 01:32:13.039 --> 01:32:14.000 I can tell you about it. 1631 01:32:15.279 --> 01:32:18.720 What does it say about like? I don't know. 1632 01:32:19.079 --> 01:32:21.279 Like, thanks for your reasoning at all. 1633 01:32:21.359 --> 01:32:25.279 We're excited to let you know that we've received the 1634 01:32:25.319 --> 01:32:31.079 part order for your Kia Sportage order details item ordered. 1635 01:32:31.640 --> 01:32:32.880 Is there a website? Mark? 1636 01:32:35.239 --> 01:32:37.399 Let me see I've found the website. 1637 01:32:37.520 --> 01:32:40.600 Okay, I do see it now, I do see it, Mark, Yes, 1638 01:32:40.680 --> 01:32:43.479 thank you, because I was not looking. She just never 1639 01:32:43.560 --> 01:32:47.920 received it. What's the issue? Yeah? Yeah, the company went 1640 01:32:47.920 --> 01:32:49.800 out of business right after taking payment. 1641 01:32:51.039 --> 01:32:52.800 Well, dispute it on your credit card? 1642 01:32:54.640 --> 01:32:56.760 Yeah, but there is no website or anything. 1643 01:32:57.720 --> 01:32:59.079 It was on my debit card. 1644 01:33:00.520 --> 01:33:03.079 Well, I mean, how did you put in a pin number? 1645 01:33:06.560 --> 01:33:10.359 Yes? Yes, we went to our bank. 1646 01:33:10.479 --> 01:33:13.720 Here's what I want to know, here's something I wanted 1647 01:33:13.760 --> 01:33:18.239 to find out. On the invoice, there's no address. Well, 1648 01:33:18.279 --> 01:33:20.319 there is an address, Hold on, there is an address. 1649 01:33:21.039 --> 01:33:24.119 Is there a website for this place? How did you 1650 01:33:24.159 --> 01:33:25.319 guys find it? 1651 01:33:26.319 --> 01:33:26.600 Yes? 1652 01:33:26.720 --> 01:33:31.159 Down at the very bottom, there's no website. 1653 01:33:31.600 --> 01:33:33.760 Do you know the difference between you? Look at nevermind, 1654 01:33:33.800 --> 01:33:36.039 I'm not going to build it on you. That's an 1655 01:33:36.159 --> 01:33:41.920 email address. That is not a website. That's a Gmail 1656 01:33:41.960 --> 01:33:42.680 addressed here. 1657 01:33:43.119 --> 01:33:48.079 Yes, the website to this place is fifty States autoparts 1658 01:33:48.159 --> 01:33:48.920 dot com. 1659 01:33:50.239 --> 01:33:51.199 Where'd you find it? 1660 01:33:51.399 --> 01:33:52.359 Found it online? 1661 01:33:52.800 --> 01:33:54.479 But she's she's not okay. 1662 01:33:54.479 --> 01:33:59.600 It's fifty States, not States. It's fifty States autoparts dot Com. 1663 01:33:59.720 --> 01:34:02.600 I had to call them several times during the break 1664 01:34:02.640 --> 01:34:05.600 and they do not answer their phone. I don't think. 1665 01:34:05.800 --> 01:34:09.479 Okay, so this is the place that is out of 1666 01:34:09.720 --> 01:34:13.920 business mine. When I put in fifty parts, when I 1667 01:34:13.960 --> 01:34:19.119 put in fifty States autoparts dot com, it forwards me 1668 01:34:19.239 --> 01:34:26.560 to a Nissan dealer fifty States autoparts dot com. The 1669 01:34:26.680 --> 01:34:36.960 number five zero is that what it does? BO help 1670 01:34:37.000 --> 01:34:37.439 me out here? 1671 01:34:37.520 --> 01:34:37.840 Okay? 1672 01:34:38.039 --> 01:34:39.479 The phone number I have. 1673 01:34:39.640 --> 01:34:43.000 Is no BO. I don't need the phone number. I 1674 01:34:43.039 --> 01:34:46.159 need the website. Can you give me the URL please? 1675 01:34:46.720 --> 01:34:48.960 I can't. I can't find it. I just know it's 1676 01:34:49.000 --> 01:34:51.199 fifty States Autoparts dot com. 1677 01:34:51.760 --> 01:34:54.119 I'll look, but that doesn't come up. See I'm typing 1678 01:34:54.199 --> 01:34:59.960 it fifty States Autoparts dot com. And what it does 1679 01:35:00.600 --> 01:35:07.520 is it forwards me to a Nissan dealer. Actually, every 1680 01:35:07.560 --> 01:35:09.960 time I type forms me to something else. 1681 01:35:10.199 --> 01:35:10.399 Yeah. 1682 01:35:10.479 --> 01:35:13.159 Now I typed it in again. I typed in fifty 1683 01:35:13.239 --> 01:35:16.640 States autoparts dot com again and it comes up as 1684 01:35:17.920 --> 01:35:21.399 www dot trust pilot dot com. 1685 01:35:23.039 --> 01:35:27.319 You know what's there's no website. It's suffice it to 1686 01:35:27.359 --> 01:35:28.520 say there's no website. 1687 01:35:28.840 --> 01:35:31.039 Well what I don't. Just hold on a second. 1688 01:35:31.119 --> 01:35:34.359 Guys, she said, you started saying you walked into your 1689 01:35:34.479 --> 01:35:36.319 bank to pay for this. 1690 01:35:36.560 --> 01:35:37.680 How did you pay for this? 1691 01:35:37.760 --> 01:35:37.800 No? 1692 01:35:38.000 --> 01:35:42.439 No, no, I I called my bank. My husband paid 1693 01:35:42.479 --> 01:35:45.279 with this debit card and Mark Mark. 1694 01:35:45.359 --> 01:35:46.920 We went all through this. I don't want to do 1695 01:35:46.920 --> 01:35:49.119 it again. Let me just explain it to Mark Mark. 1696 01:35:49.359 --> 01:35:52.479 It was. It was a debit card transaction period. They 1697 01:35:52.479 --> 01:35:54.359 went to the bank to try to reverse it. The 1698 01:35:54.399 --> 01:35:57.079 bank says, we can't. They already took the money. Okay, 1699 01:35:57.199 --> 01:35:59.960 so I don't want to. I mean, if you have 1700 01:36:00.079 --> 01:36:02.000 probably just to complete move on. 1701 01:36:02.399 --> 01:36:06.920 I found a site called fifty Stars Auto Parts and 1702 01:36:07.000 --> 01:36:08.039 they say that why. 1703 01:36:07.880 --> 01:36:09.800 Don't we just make up any name? I mean, what difference. 1704 01:36:09.800 --> 01:36:12.640 Well, I'm just it's probably a complete scam and they 1705 01:36:12.680 --> 01:36:13.399 took her money. 1706 01:36:14.079 --> 01:36:17.560 It's it's definitely a scam. 1707 01:36:17.640 --> 01:36:23.600 Okay, this one has a different phone number, I think. 1708 01:36:24.359 --> 01:36:28.520 But look at whatever it is that you lost your money. 1709 01:36:29.119 --> 01:36:31.560 I mean, I don't really know what else to tell you, 1710 01:36:32.039 --> 01:36:34.439 and I hate saying it, but I think you lost 1711 01:36:34.479 --> 01:36:34.960 your money. 1712 01:36:35.880 --> 01:36:36.199 Okay. 1713 01:36:36.239 --> 01:36:39.560 Well, I appreciate your time, and I appreciate. 1714 01:36:39.239 --> 01:36:43.680 I'm so sorry for you. I'm sorry that we couldn't 1715 01:36:43.720 --> 01:36:46.479 help you more. I I really really am three h 1716 01:36:46.520 --> 01:36:50.279 three seven one three eight two no no, I yes, 1717 01:36:50.319 --> 01:36:53.039 And you're welcome, although we didn't really do anything for you. 1718 01:36:54.399 --> 01:37:02.319 Oh man, this is terrible. We have more coming right up. Hi, 1719 01:37:02.479 --> 01:37:06.359 Tom Martino, you're a troubleshooter. Three oh three seven one 1720 01:37:06.439 --> 01:37:10.359 three talks seven one three eight two five five. We're 1721 01:37:10.399 --> 01:37:14.159 out of time. We're gonna come back. We have another 1722 01:37:14.199 --> 01:37:16.720 hour and it's gonna be busy. We're gonna go back 1723 01:37:16.720 --> 01:37:18.439 to the r V problem. We're gonna go back to 1724 01:37:18.520 --> 01:37:21.840 Susan and the water damage and we're gonna try to 1725 01:37:21.880 --> 01:37:24.439 get compass insurance on or someone who can address that. 1726 01:37:25.039 --> 01:37:29.960 And then Duane with auto savvy problem. I'm Tom Martino. 1727 01:37:30.079 --> 01:37:32.119 Stick around for more on the Troubleshooter Show. 1728 01:37:33.520 --> 01:37:42.920 Yeah, ripped up bad news, You need advice who. 1729 01:37:42.920 --> 01:37:43.720 You don't have to. 1730 01:37:45.720 --> 01:37:46.920 Come running just. 1731 01:37:46.920 --> 01:37:48.119 As fast as we can. 1732 01:37:49.399 --> 01:37:50.720 Shooter's gonna help. 1733 01:37:51.000 --> 01:37:57.079 Come man, this is the Troubleshooter Show. No, Tom Martino. 1734 01:37:58.279 --> 01:38:00.600 Hey, I'm Tom Martino. Welcome to the show. Three oh 1735 01:38:00.680 --> 01:38:04.680 three seven one three talk seven one three eight two 1736 01:38:04.800 --> 01:38:09.319 five five welcome. Hey, Paul, the waterman's with us. And 1737 01:38:09.399 --> 01:38:11.279 I do have to go to some texts because I 1738 01:38:11.279 --> 01:38:13.560 think people are getting a little. I'm getting a lot 1739 01:38:13.640 --> 01:38:18.000 so so on the pfas they're chemicals, they're in everything. 1740 01:38:18.079 --> 01:38:20.920 Basically you can remove them from your home with a 1741 01:38:20.960 --> 01:38:23.239 system and soft of the water and get all the 1742 01:38:23.279 --> 01:38:26.800 benefits for thirty four ninety five if you call Mentioned Martino, 1743 01:38:26.880 --> 01:38:29.720 then for eleven hundred you can do reverse osmosis for 1744 01:38:29.840 --> 01:38:35.840 drinking water. This is wonderful, but what about the general population? 1745 01:38:36.640 --> 01:38:40.920 What about I mean, Paul, It scares the hell out 1746 01:38:40.920 --> 01:38:41.119 of me. 1747 01:38:42.000 --> 01:38:45.000 So right now, the ep is mandated that local water 1748 01:38:45.119 --> 01:38:50.239 municipalities have to restrict p fives and the water supply 1749 01:38:50.800 --> 01:38:51.680 the process. 1750 01:38:51.840 --> 01:38:53.000 Yeah, but how do they do it? 1751 01:38:53.079 --> 01:38:55.920 Well, that's see, that's the whole problem is that you know, 1752 01:38:55.960 --> 01:38:58.039 you got an eight in to waterman coming with all 1753 01:38:58.079 --> 01:39:01.159 that water pressure. So you imagine the size of the 1754 01:39:01.159 --> 01:39:03.880 filtration system you'd have to have. I mean, it's sumong, 1755 01:39:03.920 --> 01:39:04.479 it's would be you. 1756 01:39:04.760 --> 01:39:07.359 There is no way to meet the federal mandates. So 1757 01:39:07.840 --> 01:39:09.119 so what happens. 1758 01:39:08.840 --> 01:39:11.359 That it's up to the individual. I think if you're 1759 01:39:11.399 --> 01:39:14.319 if you're gonna give people tax breaks to buy e bikes, 1760 01:39:14.720 --> 01:39:17.199 why not give them tax breaks to filter the. 1761 01:39:17.119 --> 01:39:21.600 Wall, especially if the local municipalities can't meet the standards. 1762 01:39:21.680 --> 01:39:23.560 I totally agree. This is this is something that we 1763 01:39:23.640 --> 01:39:26.199 really have to dress and bring the forefront because it's serious. 1764 01:39:26.399 --> 01:39:30.760 Okay, next question, Mark lives on well Water. I used 1765 01:39:30.760 --> 01:39:34.119 to live on well Warner, big beautiful Well. Does he 1766 01:39:34.199 --> 01:39:35.359 have p fas in that Warner? 1767 01:39:36.720 --> 01:39:37.000 Yes? 1768 01:39:37.039 --> 01:39:37.840 I think you think. 1769 01:39:37.840 --> 01:39:39.600 So can you test for them? 1770 01:39:40.039 --> 01:39:41.079 You can't test for them. 1771 01:39:41.119 --> 01:39:41.520 You can't. 1772 01:39:41.600 --> 01:39:43.239 You have to take them to the lab. You can't 1773 01:39:43.239 --> 01:39:45.960 take to the state lab because they got they got 1774 01:39:46.000 --> 01:39:48.960 caught fudging water tests. You believe it or not. So 1775 01:39:49.039 --> 01:39:53.720 both the Colorado Colorado State Lab. Wow, so you'd have 1776 01:39:53.800 --> 01:39:56.640 to find it independent to do PFOS testing. But I 1777 01:39:56.920 --> 01:40:01.560 believe with the research Tom that I've done, everybody has, 1778 01:40:01.920 --> 01:40:06.239 you know, concern for p fives in the water. It's 1779 01:40:06.239 --> 01:40:07.560 a global issue really truly. 1780 01:40:07.640 --> 01:40:11.000 I wonder though, if we sent a sample of Mark's well, 1781 01:40:11.119 --> 01:40:14.760 now he's got your system. So I'm Mark, I mean, 1782 01:40:14.840 --> 01:40:18.479 could you imagine if the runoff of the rain affected 1783 01:40:18.520 --> 01:40:20.560 people out in the country on wells. 1784 01:40:20.560 --> 01:40:22.880 Well we're on the lower docks. Then I don't know 1785 01:40:23.000 --> 01:40:24.199 how they get their water supply. 1786 01:40:25.039 --> 01:40:27.319 I mean water evaporates into the sky. I get it. 1787 01:40:27.359 --> 01:40:29.479 The water cycle doesn't clean up everything. 1788 01:40:29.520 --> 01:40:31.760 So me listen how these get their water from well 1789 01:40:31.800 --> 01:40:33.479 water too? I mean they get it from either the 1790 01:40:33.600 --> 01:40:36.000 plaid or ground water wells that feed that you know, 1791 01:40:36.039 --> 01:40:39.079 they're holding tanks. It's the same thing. Upper Dawson, Lower Dawson. 1792 01:40:39.560 --> 01:40:42.039 You it's a water What do you think? How do 1793 01:40:42.119 --> 01:40:44.800 you think those waterways get get resupplied? 1794 01:40:46.840 --> 01:40:51.800 Hey, we had another topic looming. Is Brian Burns unavailable 1795 01:40:51.800 --> 01:40:56.119 for the whole show today basically up until about one. 1796 01:40:58.520 --> 01:41:00.479 Oh be late. 1797 01:41:00.600 --> 01:41:05.439 Mark might have to handle this, Okay, So let's talk 1798 01:41:05.479 --> 01:41:13.119 about water damage. Susan, the pipe burst, you got sixty thousand. 1799 01:41:13.720 --> 01:41:15.880 We're going to try to get an insurance company on 1800 01:41:16.039 --> 01:41:19.720 to see if you're being treated fairly. You can also 1801 01:41:19.920 --> 01:41:22.159 call a public adjuster to take a look at it. 1802 01:41:23.079 --> 01:41:27.279 My feeling is that they are classifying it correctly, but 1803 01:41:27.319 --> 01:41:30.159 I might be wrong. I mean, I've been wrong several 1804 01:41:30.159 --> 01:41:33.199 times when I tried to think like a company and 1805 01:41:33.680 --> 01:41:36.199 it ended up being wrong and the consumer got helped. 1806 01:41:36.640 --> 01:41:40.199 Here's the bottom line. Okay, there's a lot of statutes 1807 01:41:40.239 --> 01:41:46.119 of limitations, expired absolute statutes that means someone did something intentionally. 1808 01:41:46.439 --> 01:41:49.399 There's absolute statutes. They don't allow the country to be 1809 01:41:49.479 --> 01:41:54.359 mired in lawsuits for our entire lives. So here's the 1810 01:41:54.399 --> 01:41:57.920 big question. I think the only protection is going to 1811 01:41:57.960 --> 01:42:02.039 be insurance. Would your insurance cover it or the neighbor's insurance. 1812 01:42:02.279 --> 01:42:05.199 I never even thought of that, because even though you 1813 01:42:05.199 --> 01:42:08.079 have a contract with yours and you may have an 1814 01:42:08.159 --> 01:42:11.800 exclusion for groundwater or waste water or other water from 1815 01:42:11.840 --> 01:42:16.760 other places flowing into or onto your property, that neighbor 1816 01:42:16.880 --> 01:42:21.640 has liability. So maybe they can put an acclaim because 1817 01:42:22.000 --> 01:42:26.520 you can show some causation. Possibly would their plumber say, 1818 01:42:26.840 --> 01:42:30.479 did their plumber hint that by him capping that neighbor 1819 01:42:30.960 --> 01:42:34.279 it caused you to back your pipe to leak. 1820 01:42:36.560 --> 01:42:40.000 I believe so. But I also know that the insurance 1821 01:42:40.039 --> 01:42:45.000 company had a independent engineer come out and look at it, 1822 01:42:45.479 --> 01:42:50.640 and I believe that was his assertion. I'll also tell. 1823 01:42:50.479 --> 01:42:53.840 You that the wait wait wait wait wait wait wait 1824 01:42:53.920 --> 01:43:00.239 wait wait, your insurance company had an independent engineer come out, right, Yes, 1825 01:43:01.640 --> 01:43:05.720 what were the findings of the engineer? What were the findings? 1826 01:43:07.039 --> 01:43:07.399 Again? 1827 01:43:08.239 --> 01:43:11.840 What I remember was inconclusive of the source of the water. 1828 01:43:12.560 --> 01:43:15.039 Can I'd like to tell you this one piece of it. 1829 01:43:15.840 --> 01:43:19.880 The lake. The people that own the lake, they were 1830 01:43:19.920 --> 01:43:26.920 made aware of the break in the house nearby us. 1831 01:43:26.039 --> 01:43:29.720 They were told that the water that came into our 1832 01:43:29.720 --> 01:43:35.640 neighbor's house was coming from their lake. They had idea 1833 01:43:35.720 --> 01:43:40.159 of that three weeks before ours broke. So I'm if 1834 01:43:40.199 --> 01:43:43.680 our insurance doesn't pay, I wonder if the people who 1835 01:43:43.760 --> 01:43:44.880 own the lake and. 1836 01:43:44.840 --> 01:43:48.319 Have I mean, you might be able, you might be 1837 01:43:48.359 --> 01:43:51.800 able to make a case for negligence because you're saying 1838 01:43:51.840 --> 01:43:54.840 they knew about a condition and did not act on it. 1839 01:43:55.279 --> 01:43:59.119 What exactly did they know and who told them? 1840 01:43:59.520 --> 01:44:00.399 They came out. 1841 01:44:00.880 --> 01:44:05.000 The managers of the property came out to the house 1842 01:44:05.359 --> 01:44:09.199 that had the initial break, and they were told where 1843 01:44:09.239 --> 01:44:13.640 the pipe went underground towards their lake. They were told 1844 01:44:13.680 --> 01:44:16.239 that there were crowd ads in the lake, that it 1845 01:44:16.359 --> 01:44:21.479 smelt like lake water. They were shown where the pipe 1846 01:44:21.600 --> 01:44:22.319 went from there. 1847 01:44:22.680 --> 01:44:29.159 So an engineer. An engineer examined your neighbor's property and 1848 01:44:29.319 --> 01:44:34.159 told the lake owner, you have water leaking out of 1849 01:44:34.199 --> 01:44:35.560 your lake into their home. 1850 01:44:36.840 --> 01:44:42.760 No, they did not tell the homeowner that they were. 1851 01:44:42.800 --> 01:44:46.199 They spoke, or they didn't come out and show that. 1852 01:44:46.239 --> 01:44:50.000 The engineer didn't. The engineer spoke to them, got that 1853 01:44:50.199 --> 01:44:56.039 information and then showed where the pipe went towards the lake. 1854 01:44:57.399 --> 01:45:01.079 Okay, I'm going to have to say that. Hold on, Susan. 1855 01:45:01.800 --> 01:45:05.000 I know you think you're being clear, but not to me. Okay, 1856 01:45:05.039 --> 01:45:10.479 it's my fault, my fault. Okay, you said that the 1857 01:45:10.560 --> 01:45:16.279 lake owner was made aware that their lake was overflowing 1858 01:45:16.800 --> 01:45:22.199 into your neighbor's home three weeks before your pipe broke. 1859 01:45:22.760 --> 01:45:26.319 Here's what I need to know. Nothing else. Who made 1860 01:45:26.840 --> 01:45:28.840 the lake owner aware? 1861 01:45:31.239 --> 01:45:36.399 The owner of the house where the initial overflow occurred. 1862 01:45:37.880 --> 01:45:45.079 Your neighbor, Yes, your neighbor told the lake owner. I 1863 01:45:45.199 --> 01:45:49.359 had an engineer to my home and they identified the 1864 01:45:49.399 --> 01:45:52.680 source of the water as coming from the lake. 1865 01:45:54.119 --> 01:46:02.239 No, the engineer did not come to that house and 1866 01:46:02.359 --> 01:46:04.399 make that observation. 1867 01:46:04.520 --> 01:46:05.600 You see why I'm confused. 1868 01:46:05.640 --> 01:46:06.079 Engineers. 1869 01:46:06.920 --> 01:46:10.199 Wait, wait, we don't need another voice yet. I need 1870 01:46:10.239 --> 01:46:16.800 to know who made the lake owner aware the lake 1871 01:46:17.239 --> 01:46:19.800 was overflowing. 1872 01:46:20.920 --> 01:46:21.479 Our neighbor. 1873 01:46:23.199 --> 01:46:28.399 How did the neighbor know the source of the water. 1874 01:46:29.760 --> 01:46:33.399 They made the assumption because there was crowd ads in 1875 01:46:33.520 --> 01:46:35.000 the water in their homes. 1876 01:46:35.279 --> 01:46:39.479 Okay, the neighbors made the assumption, or the engineer made 1877 01:46:39.520 --> 01:46:40.119 the assumption. 1878 01:46:41.239 --> 01:46:46.880 No, not at not at the three weeks before it broke. 1879 01:46:47.079 --> 01:46:52.399 The engineer came after, came to our house after the break. 1880 01:46:52.800 --> 01:46:53.479 Did the review? 1881 01:46:53.680 --> 01:46:56.640 Okay? Hold on then, no engineer, No engineer, So hold on, 1882 01:46:57.000 --> 01:47:00.960 just wait please, So three weeks before for your break. 1883 01:47:01.800 --> 01:47:07.880 No engineer, no professional, no expert made the lake owner 1884 01:47:08.079 --> 01:47:10.079 aware that they had a problem. 1885 01:47:12.079 --> 01:47:16.439 No, just the neighbor and had a hunch. 1886 01:47:16.920 --> 01:47:21.880 The neighbor had a hunch and some proof. 1887 01:47:21.840 --> 01:47:25.359 That the pipe was coming from the direction of the lake. 1888 01:47:27.039 --> 01:47:30.960 Okay, but there was nothing conclusive. It was a hunch 1889 01:47:31.640 --> 01:47:37.920 from the neighbors that correct. Yes, Okay, So the question 1890 01:47:38.079 --> 01:47:42.720 will be was that enough notice that they should have 1891 01:47:42.840 --> 01:47:48.520 acted on were they negligent not to? Now, an engineer's 1892 01:47:48.560 --> 01:47:52.640 notification would have been way more credible than a neighbor 1893 01:47:52.680 --> 01:47:56.439 with a hunch. So I don't know the answer, Mark, 1894 01:47:56.520 --> 01:47:59.680 Do you have an idea once a person who owns 1895 01:47:59.720 --> 01:48:04.800 the lat supposed to do? I'm just curious. Well, I 1896 01:48:04.800 --> 01:48:08.720 don't know either. But you mean if a neighbor, if 1897 01:48:08.720 --> 01:48:11.039 a person in the neighborhood comes up and says, mister 1898 01:48:11.159 --> 01:48:15.479 lake owner, I have a hunch that your lake is 1899 01:48:15.600 --> 01:48:20.960 overflowing into my house through this pipe because I smell crawdads, 1900 01:48:21.880 --> 01:48:23.359 I don't know what they're supposed to do. 1901 01:48:23.439 --> 01:48:28.000 Well, even if if there was at one point irrigation 1902 01:48:28.239 --> 01:48:31.600 pipe or something from the lake and no one knows 1903 01:48:31.640 --> 01:48:34.199 where it is and it was put in fifty one 1904 01:48:34.279 --> 01:48:36.960 hundred years ago, I mean, I have no idea what 1905 01:48:37.079 --> 01:48:39.279 the lake owner would possibly do. 1906 01:48:40.800 --> 01:48:44.840 Or if he's responsible. I have another question for Susan 1907 01:48:45.199 --> 01:48:47.800 without a lot of story, but mainly if you have 1908 01:48:47.920 --> 01:48:51.199 some answers. If not, I understand, do you know if 1909 01:48:51.199 --> 01:48:55.159 that overflow pipe was there before the current lake owner 1910 01:48:55.600 --> 01:48:58.560 bought that property. 1911 01:48:59.600 --> 01:49:00.720 I do not know. 1912 01:49:03.079 --> 01:49:06.079 How long did that lake owner own that property. 1913 01:49:07.840 --> 01:49:10.640 They owned it in the sixties. 1914 01:49:12.279 --> 01:49:17.840 From the sixties, yes, okay, and they still own it, 1915 01:49:19.039 --> 01:49:24.920 yes okay, And we have no idea. See that's another 1916 01:49:24.960 --> 01:49:27.960 thing you'd have to establish. If that lake owner says 1917 01:49:28.079 --> 01:49:30.479 I bought this lake, is there a house on the 1918 01:49:30.560 --> 01:49:32.479 lake or I mean is it just a lake? 1919 01:49:34.199 --> 01:49:36.560 No, it's an active property. 1920 01:49:38.399 --> 01:49:40.319 Like what do you mean an active like a residence? 1921 01:49:42.279 --> 01:49:43.960 No, a business? 1922 01:49:44.840 --> 01:49:46.119 What kind of business? 1923 01:49:46.920 --> 01:49:48.560 I'd rather not say right now. 1924 01:49:49.880 --> 01:49:52.439 Well, then we're going to have to enter our conversation. 1925 01:49:52.680 --> 01:49:53.319 It was nice. 1926 01:49:53.520 --> 01:49:55.399 I hope you can work it out, but we need 1927 01:49:55.439 --> 01:49:59.720 information to continue, and our experts would need information. But 1928 01:49:59.760 --> 01:50:02.439 I understand you can. You can pursue this with an 1929 01:50:02.479 --> 01:50:05.600 attorney or something. And I wish you the best. I 1930 01:50:05.680 --> 01:50:09.359 really do, I I really do three O three seven 1931 01:50:09.359 --> 01:50:12.119 to one three talk seven one three A two five five. 1932 01:50:12.319 --> 01:50:15.840 You see. I understand people don't want to talk about stuff, 1933 01:50:16.199 --> 01:50:19.600 but it's a matter of public record, and we we're 1934 01:50:19.600 --> 01:50:23.279 not going to pull teeth. We're not going to circle 1935 01:50:23.319 --> 01:50:27.239 around and try to play by your rules. Okay, we 1936 01:50:27.319 --> 01:50:31.680 need complete information if you want to avail yourself of 1937 01:50:31.760 --> 01:50:36.960 our experts. Raina Bias is on and I can she 1938 01:50:37.119 --> 01:50:39.319 hold through the break or she and or hurry? I 1939 01:50:39.359 --> 01:50:42.359 really want to give her more time and I'd rather 1940 01:50:42.439 --> 01:50:49.199 hold Let me know, Kashena, please, what's that? Three oh three? 1941 01:50:49.479 --> 01:50:55.319 I can't hear what. I'm sorry, tell me okay, thank 1942 01:50:55.359 --> 01:50:57.920 you so Raina, thank you so much. I'm going to 1943 01:50:57.960 --> 01:51:00.119 come back to you because this is really important and 1944 01:51:00.359 --> 01:51:02.760 we get your spin on this. We have more coming 1945 01:51:02.840 --> 01:51:10.119 right up, Hi, Tom Martino. Rent A Bias is an 1946 01:51:10.159 --> 01:51:15.159 attorney at law the Bias Firm dot com ba Yas. 1947 01:51:15.399 --> 01:51:17.319 We use her as an expert because she knows a 1948 01:51:17.359 --> 01:51:23.119 lot about car laws and warranties and Magnus and Moss 1949 01:51:23.159 --> 01:51:26.960 and blah blah blah. This is not so complicated. I'm 1950 01:51:26.960 --> 01:51:30.359 gonna sum it up, Reina. It can get complicated, but 1951 01:51:30.399 --> 01:51:34.359 I'm gonna make it real simple. Ernie did a private transaction. 1952 01:51:36.479 --> 01:51:40.760 He bought an RV from a neighbor. Well is his name. 1953 01:51:40.840 --> 01:51:43.399 It's not Ernie. I'm sorry, it's my fault. Jerry. So, 1954 01:51:43.560 --> 01:51:47.880 Jerry bought an RV from a neighbor. And it's a 1955 01:51:47.920 --> 01:51:50.680 two thousand and four Gulf Stream RV for forty grand 1956 01:51:51.760 --> 01:51:55.319 And it's that simple. Private sale. He found a warranty. 1957 01:51:55.840 --> 01:51:58.720 He paid four grand. Well, he didn't pay four grand, 1958 01:51:59.239 --> 01:52:02.600 it was four paid by monthly payments. He made a 1959 01:52:02.600 --> 01:52:07.840 few monthly payments. The underwriter is called dowc. It doesn't matter. 1960 01:52:08.279 --> 01:52:10.560 There was the people who sold him the warranty and 1961 01:52:10.600 --> 01:52:14.680 then the one who underwrote it. He was having electrical issues. 1962 01:52:14.680 --> 01:52:20.560 The refrigerators shorted and caused multiple problems to the tune 1963 01:52:20.600 --> 01:52:24.840 of thousands of dollars in repair. The warranty company was 1964 01:52:24.920 --> 01:52:31.399 contacted by I guess the mechanic. The underwriter responded by 1965 01:52:31.600 --> 01:52:40.880 canceling the warranty and said that it's not in effect now, Jerry, 1966 01:52:41.760 --> 01:52:44.000 we can't have a lot of narration. I want to 1967 01:52:44.039 --> 01:52:48.239 ask you what was the reason they gave you, either 1968 01:52:48.399 --> 01:52:54.479 verbally or in writing, as to why they canceled the policy. 1969 01:52:55.560 --> 01:52:58.600 They gave me two reasons. One they said they canceled it. 1970 01:52:58.640 --> 01:53:00.000 Ter my request. 1971 01:53:01.039 --> 01:53:03.279 Two was because they said they could do it, because 1972 01:53:03.279 --> 01:53:03.680 they could. 1973 01:53:05.439 --> 01:53:09.800 Okay, now I have a copy. I have a copy 1974 01:53:09.800 --> 01:53:17.359 of the warranty and basically it's a standard extended warranty standard, standard, standard, standard, standard, standard. 1975 01:53:17.880 --> 01:53:20.279 Nothing in it says they can cancel it because they 1976 01:53:20.319 --> 01:53:22.800 want to blah, blah blah. It's just like all the 1977 01:53:22.840 --> 01:53:26.199 rest of them. There might be some exclusions and then 1978 01:53:26.239 --> 01:53:30.760 i'm reading. But in general, though, what I understand is 1979 01:53:30.800 --> 01:53:35.119 how they just cancel them. What is your first blush 1980 01:53:35.159 --> 01:53:35.800 on this RNA. 1981 01:53:37.439 --> 01:53:39.359 My first blush is that they can't cancel it. So 1982 01:53:39.399 --> 01:53:41.760 it sounds like he was making his payments and he 1983 01:53:41.840 --> 01:53:42.880 was doing it on time. 1984 01:53:43.039 --> 01:53:45.239 Is that right? Yes? 1985 01:53:45.800 --> 01:53:48.199 Okay, so at the time that you can't At the 1986 01:53:48.239 --> 01:53:51.119 time that you signed the contract, the idea was that 1987 01:53:51.119 --> 01:53:54.199 you would get this coverage even though all the payments 1988 01:53:54.199 --> 01:53:56.279 hadn't been made. Right, It wasn't that you had to 1989 01:53:56.279 --> 01:54:00.159 pay four dollars to actually write that's right, cancel that's 1990 01:54:00.199 --> 01:54:01.680 right exactly. 1991 01:54:01.760 --> 01:54:05.079 Well, so it's almost like almost like kind of a loan. 1992 01:54:05.199 --> 01:54:08.479 But regardless, it was in effect the first time he 1993 01:54:08.520 --> 01:54:10.680 made the payment, and as long as he was current 1994 01:54:10.760 --> 01:54:13.199 on his payment, they're not allowed to cancel it. 1995 01:54:13.279 --> 01:54:17.560 Well, hold on a second, if let me argue this mark, Well, 1996 01:54:17.840 --> 01:54:20.920 just hold on real quick. If this company shows up 1997 01:54:20.920 --> 01:54:23.560 because he puts a claim in and they come out 1998 01:54:23.560 --> 01:54:26.319 to look at this for the claim and when they 1999 01:54:26.359 --> 01:54:28.560 get out there, it's not roadworthy. 2000 01:54:28.800 --> 01:54:29.880 It's falling apart. 2001 01:54:30.239 --> 01:54:33.920 It's rusted, it's on fire for that matter, whatever it 2002 01:54:34.000 --> 01:54:37.199 happens to be. I mean, how does that work then? 2003 01:54:39.000 --> 01:54:42.439 And be okay, hold on, hold on, please please let 2004 01:54:42.439 --> 01:54:48.479 me clarify something. We understand that the warranty, under normal 2005 01:54:48.560 --> 01:54:53.119 circumstances would have been in effect. However, that does not 2006 01:54:53.800 --> 01:54:59.319 mean they can't turn down a claim based on exclusions. Now, 2007 01:54:59.359 --> 01:55:02.960 maybe that's why it was turned down, Okay, not that 2008 01:55:03.039 --> 01:55:06.199 it wasn't in effect. I don't think they're arguing that 2009 01:55:06.279 --> 01:55:09.560 it wasn't in effect. I think what they're arguing, and 2010 01:55:09.600 --> 01:55:13.800 what Mark is getting at, is that they're arguing that 2011 01:55:13.880 --> 01:55:16.560 when at the time he bought this it was a 2012 01:55:16.600 --> 01:55:18.039 piece of crap. 2013 01:55:18.239 --> 01:55:20.439 Go ahead, okay. 2014 01:55:20.920 --> 01:55:24.800 So usually there's some sort of exclusion in the contract 2015 01:55:24.840 --> 01:55:28.720 itself that says, if this was a pre existing condition, 2016 01:55:29.279 --> 01:55:31.680 that they are not going to cover it. Now, you 2017 01:55:31.800 --> 01:55:34.199 can argue that they should have come out and looked 2018 01:55:34.239 --> 01:55:36.079 at it, and that they were the ones who extended 2019 01:55:36.119 --> 01:55:39.680 the contract, so they took it as the vehicle being. 2020 01:55:39.520 --> 01:55:40.039 What it is. 2021 01:55:40.439 --> 01:55:42.880 But if there is that exclusion, then it is something 2022 01:55:42.920 --> 01:55:46.039 to contend with, right, If there is a pre existing condition, 2023 01:55:46.680 --> 01:55:49.239 and that's what they're blaming it on they can say 2024 01:55:49.239 --> 01:55:51.279 that they're not going to cover. It all comes down 2025 01:55:51.319 --> 01:55:53.920 to whatever they are excluding. So you have to just 2026 01:55:53.960 --> 01:55:55.520 look at that language carefully. 2027 01:55:56.000 --> 01:55:57.159 So are they is that what they're doing? 2028 01:55:57.239 --> 01:56:00.359 So I want to ask you something, Mark, you got me? 2029 01:56:00.479 --> 01:56:03.359 Let me ask the owner because he's the only one 2030 01:56:03.359 --> 01:56:06.720 that really knows. What did they mean it was not 2031 01:56:06.920 --> 01:56:10.800 roadworthy when they came out and looked at your RV. Well, 2032 01:56:11.159 --> 01:56:13.359 I'm going to ask you, not them, I'm going to 2033 01:56:13.439 --> 01:56:17.279 ask you before you had these problems. Was this an 2034 01:56:17.399 --> 01:56:20.079 RV that was on the road being used regularly? 2035 01:56:20.359 --> 01:56:21.399 Jerry yees. 2036 01:56:21.800 --> 01:56:23.520 Yes, we live in it full time. We've been to 2037 01:56:23.560 --> 01:56:26.560 Texas and New Mexico in it. It's just that one 2038 01:56:26.560 --> 01:56:28.079 evening and everything went south on it. 2039 01:56:29.479 --> 01:56:33.720 So it was roadworthy, it was registered, it was and 2040 01:56:33.760 --> 01:56:36.479 your neighbor before you bought it was also using it. 2041 01:56:37.720 --> 01:56:39.119 Correct, he lived in it full time. 2042 01:56:43.039 --> 01:56:45.920 Oh wait a minute, Wait a minute, is it possible 2043 01:56:46.359 --> 01:56:50.039 on some of these if you're living in it. That's 2044 01:56:50.079 --> 01:56:52.680 a whole different kind of insurance. In other words, the 2045 01:56:53.039 --> 01:56:56.560 warranty is for something you know, you go on vacation with, 2046 01:56:56.760 --> 01:56:57.680 not something. 2047 01:56:57.359 --> 01:56:57.840 You live in. 2048 01:56:58.960 --> 01:57:01.279 But when I asked gentleman, who sold it to me. 2049 01:57:01.640 --> 01:57:03.920 He said, it's fully covered, no matter if I'm on 2050 01:57:03.960 --> 01:57:07.520 the road or if I'm setting in an RV park. 2051 01:57:08.119 --> 01:57:10.399 Well, that has nothing to do if you're living with it, though, 2052 01:57:10.439 --> 01:57:12.239 I mean, Tom, do you know what I'm saying? 2053 01:57:14.000 --> 01:57:18.800 Yes, exactly, many times, hold on, many times. A warranty 2054 01:57:18.880 --> 01:57:21.319 is meant to be a warranty for a regular RV. 2055 01:57:21.880 --> 01:57:24.399 If you live in it, they figure you're using it 2056 01:57:24.439 --> 01:57:27.600 too much, and there's an exclusion for people who live 2057 01:57:27.680 --> 01:57:32.239 they have to buy a more robust warranty. I don't 2058 01:57:32.239 --> 01:57:34.479 know what you're said about that. Actually, Mark, I didn't 2059 01:57:34.520 --> 01:57:39.000 see the contract, but he's right. There are RV warranties 2060 01:57:39.039 --> 01:57:41.720 that won't warranty you if you live in it. 2061 01:57:43.479 --> 01:57:46.119 Well, they said they did cover everything, whether I lived 2062 01:57:46.159 --> 01:57:49.359 in it or not, because my wife works and we 2063 01:57:49.479 --> 01:57:51.520 traveled to different areas for her work. 2064 01:57:52.520 --> 01:57:55.560 So they said, what do you mean? They said, what 2065 01:57:55.560 --> 01:57:56.239 does that mean? 2066 01:57:56.319 --> 01:58:00.880 They said when I purchased the insurance to the Jema said, 2067 01:58:01.119 --> 01:58:02.079 you know, we live in it. 2068 01:58:02.239 --> 01:58:05.239 No, it doesn't matter, No, no telling him, hold on, 2069 01:58:05.319 --> 01:58:09.520 I don't want to go there, Jerry, I understand nothing 2070 01:58:09.560 --> 01:58:14.319 anyone says truly. Okay, and Jerry. 2071 01:58:14.279 --> 01:58:15.479 That's one reason we call. 2072 01:58:15.479 --> 01:58:21.159 Jerry, Jerry, Jerry, please listen to me for the future, 2073 01:58:21.319 --> 01:58:28.119 at least unless you can absolutely positively prove each and 2074 01:58:28.399 --> 01:58:32.640 every word that would lead to fraud in the inducement. 2075 01:58:33.239 --> 01:58:36.600 It is a waste of time to talk about what 2076 01:58:36.720 --> 01:58:41.920 you talked about. Okay, it really really is. Okay, then 2077 01:58:42.000 --> 01:58:46.159 let's not talk about it. Let's talk about what the 2078 01:58:46.319 --> 01:58:48.000 warranty says. 2079 01:58:48.319 --> 01:58:50.520 Well, I can tell you right now the warranty that 2080 01:58:50.680 --> 01:58:55.319 he has our V Guard, their limited warranty does not 2081 01:58:55.479 --> 01:58:56.760 cover r v's. 2082 01:58:56.840 --> 01:59:00.039 That are used full time as primary ray. 2083 01:59:01.720 --> 01:59:03.239 Now where do you see that mark? 2084 01:59:03.800 --> 01:59:07.319 I see it on their website, But. 2085 01:59:07.359 --> 01:59:09.479 Did you see it in the contract. I'm just curious. 2086 01:59:09.520 --> 01:59:11.079 I'm not well, I didn't. 2087 01:59:10.880 --> 01:59:13.039 Agree now the contract. First of all, the one I have, 2088 01:59:13.159 --> 01:59:15.159 I can't even read the middle of it. And then 2089 01:59:15.239 --> 01:59:19.359 for some reason, it looks like he blacks the stuff out. 2090 01:59:20.800 --> 01:59:21.479 That's the one. 2091 01:59:22.720 --> 01:59:26.920 But listen, here's the bottom line. I've never looked at 2092 01:59:26.920 --> 01:59:30.560 one unless if you buy full time insurance, and you 2093 01:59:30.600 --> 01:59:33.600 know you're talking like homeowners, it's five six grand whatever 2094 01:59:33.640 --> 01:59:36.159 it is a year. I have never seen an RV 2095 01:59:36.600 --> 01:59:42.479 a recreational vehicle extended warranty that covers stuff you live in. 2096 01:59:42.800 --> 01:59:43.960 I've never seen one. 2097 01:59:44.840 --> 01:59:48.560 Well, that's through my primary insurance. My primary takes care 2098 01:59:48.600 --> 01:59:51.520 of it as a home. My warranty takes care of 2099 01:59:51.560 --> 01:59:52.439 anything from the ball. 2100 01:59:52.640 --> 01:59:55.720 You're totally missing what I'm saying. When you buy a 2101 01:59:55.760 --> 01:59:59.359 warranty like you did through our v guard, if you 2102 01:59:59.520 --> 02:00:03.359 live in it, it voids the warranty. 2103 02:00:03.880 --> 02:00:08.920 See, it could be it could be that that is 2104 02:00:08.960 --> 02:00:12.279 an exclusion. Here's what I would do. Here's truly what 2105 02:00:12.359 --> 02:00:14.920 I would do, because there's a lot of money at stake. 2106 02:00:15.680 --> 02:00:18.279 What I would do is hire You said you could 2107 02:00:18.359 --> 02:00:21.920 not find an attorney, not one who would read the 2108 02:00:21.960 --> 02:00:25.439 contract and give you an opinion, right, And I said, 2109 02:00:25.720 --> 02:00:28.199 what do you mean you can't find an attorney that 2110 02:00:28.279 --> 02:00:31.399 would take an hourly rate and read a contract? And 2111 02:00:31.439 --> 02:00:35.000 you said, I can't find one. So, Jerry, I'm going 2112 02:00:35.039 --> 02:00:38.840 to ask Reina if he wanted to hire you simply 2113 02:00:39.159 --> 02:00:44.279 to interpret the contract and the denial. I mean, would 2114 02:00:44.279 --> 02:00:46.640 you do that on an hourly basis? 2115 02:00:47.199 --> 02:00:52.039 Yeah, we offer hourly consultations, so if it's one hour, 2116 02:00:52.479 --> 02:00:54.399 five hundred dollars. I spent a half an hour looking 2117 02:00:54.439 --> 02:00:56.319 at the contract and then I talked to you about 2118 02:00:56.399 --> 02:00:57.720 your case and how good it is. 2119 02:00:57.840 --> 02:00:59.479 Yeah, we do that on a regular basis. 2120 02:01:01.039 --> 02:01:05.079 And and Jerry, there we go. Let's start there. Because 2121 02:01:05.199 --> 02:01:08.520 no matter what the website says, no matter what you say, 2122 02:01:08.600 --> 02:01:12.720 he said, no matter what I say, what's going to 2123 02:01:12.800 --> 02:01:19.479 matter is the contract. Okay, can I add one more thing? 2124 02:01:19.560 --> 02:01:20.960 And if we you know what I really need? 2125 02:01:21.039 --> 02:01:23.560 Yes, raa, Jerry is going to call me or anybody's 2126 02:01:23.600 --> 02:01:26.119 gonna call me. I really need a denial. Right, we 2127 02:01:26.239 --> 02:01:29.479 got to show what are they actually saying is the 2128 02:01:29.520 --> 02:01:32.239 reason that they're canceling the contract? That piece of paper 2129 02:01:32.600 --> 02:01:33.560 is going to go along way. 2130 02:01:33.560 --> 02:01:37.159 He doesn't have one, He doesn't have a denial? 2131 02:01:38.000 --> 02:01:40.600 He did so, Jerry, how do you know it was. 2132 02:01:40.600 --> 02:01:43.800 Canceled because they sent me an email? 2133 02:01:45.560 --> 02:01:47.640 Okay, so you do have a denial, have a. 2134 02:01:47.560 --> 02:01:48.199 Copy of it? 2135 02:01:48.479 --> 02:01:49.600 Yes, you should have a copy. 2136 02:01:49.680 --> 02:01:51.560 Well I don't. I don't. 2137 02:01:52.239 --> 02:01:55.000 There's a native middle email. The emails say that you 2138 02:01:55.199 --> 02:01:56.319 canceled the warranty. 2139 02:01:58.039 --> 02:01:59.920 Well, I'm reading an email now, I says the rep 2140 02:02:00.159 --> 02:02:02.479 the three hundred and twenty one seventy five has been 2141 02:02:02.520 --> 02:02:10.279 made to your account per the contract being canceled by you. Well, 2142 02:02:10.520 --> 02:02:11.399 and I didn't care you. 2143 02:02:11.399 --> 02:02:14.479 Contract and they never denied anything. They're saying he canceled 2144 02:02:14.479 --> 02:02:19.439 it to and what do they they say? They say 2145 02:02:19.479 --> 02:02:21.920 that you canceled the contract. 2146 02:02:23.199 --> 02:02:24.000 That was the first one. 2147 02:02:24.159 --> 02:02:27.199 Yes, I and you. 2148 02:02:27.119 --> 02:02:29.279 Didn't send that to you didn't send that to us. 2149 02:02:29.319 --> 02:02:31.039 But you have to send it to Raina. 2150 02:02:33.079 --> 02:02:35.479 Okay, I thought I had it sent to you. 2151 02:02:35.640 --> 02:02:38.439 Sorry about that now you said hold on. You said 2152 02:02:38.439 --> 02:02:42.359 that was the first one. What was the second one? 2153 02:02:42.800 --> 02:02:44.319 What was the second one? 2154 02:02:44.520 --> 02:02:48.439 If they canceled it due to the fact that they 2155 02:02:48.560 --> 02:02:50.000 could at any time. 2156 02:02:51.680 --> 02:02:55.960 That was that they said that in writing, Yes, I'm 2157 02:02:56.000 --> 02:03:00.319 looking for it. So they sent you an email. Is no, 2158 02:03:01.039 --> 02:03:05.399 we canceled your warranty because we can cancel at any 2159 02:03:05.479 --> 02:03:11.479 time for any reason. Correct, Okay, I want you to 2160 02:03:11.520 --> 02:03:15.560 send both of those emails along with the contract to Raina. 2161 02:03:15.640 --> 02:03:18.199 We're gonna put you in touch with her because truly 2162 02:03:18.560 --> 02:03:20.960 we've gone as far as we can. I'm Tom Martino, 2163 02:03:21.279 --> 02:03:24.760 by the way, the Bias Firm dot com. Let me 2164 02:03:24.800 --> 02:03:29.680 give you the number seven to zero five five two 2165 02:03:30.399 --> 02:03:41.479 sixty sixty two. Hi Tom Martino here three h three 2166 02:03:41.680 --> 02:03:44.399 seven one three talk seven one three two five I Dwayne, 2167 02:03:44.840 --> 02:03:47.119 I'm so sorry for the weight man. What's going on? 2168 02:03:47.239 --> 02:03:47.680 Dwayne? 2169 02:03:49.680 --> 02:03:52.680 Hey? How you doing? Tom good? 2170 02:03:52.760 --> 02:03:54.239 I'm sorry for the waight Dwayne? 2171 02:03:54.319 --> 02:03:58.479 We oh it's all good. 2172 02:04:00.119 --> 02:04:00.800 Just what's going on? 2173 02:04:00.880 --> 02:04:02.560 Wait while I wait before we're good? 2174 02:04:03.119 --> 02:04:06.600 Well, we bought I bought an MKC Lincoln from Otto 2175 02:04:06.720 --> 02:04:08.319 Savvy a few years ago. 2176 02:04:09.159 --> 02:04:11.880 And oh that's the one you said, did you send 2177 02:04:11.920 --> 02:04:12.880 all those pictures? 2178 02:04:14.520 --> 02:04:14.920 I did? 2179 02:04:16.920 --> 02:04:21.880 Oh my god. Now let me ask you something. When 2180 02:04:21.920 --> 02:04:23.800 did you discover When did you buy it? 2181 02:04:26.800 --> 02:04:32.000 I think it was April of twenty twenty three? 2182 02:04:35.880 --> 02:04:40.279 Okay, care, Now when did you tell your story you 2183 02:04:40.359 --> 02:04:42.359 bought this link? And how many miles were on it? 2184 02:04:45.039 --> 02:04:46.319 Like nineteen thousand? 2185 02:04:49.000 --> 02:04:49.359 Okay? 2186 02:04:49.720 --> 02:04:50.840 So what's going on? 2187 02:04:51.079 --> 02:04:54.520 And well, right away I drove it down the road 2188 02:04:54.560 --> 02:04:58.359 and friend in um rattled like the A frame was 2189 02:04:58.399 --> 02:05:00.000 going to fall off, and so I took the back. 2190 02:05:00.239 --> 02:05:02.119 What do you mean right away? What do you mean 2191 02:05:02.199 --> 02:05:03.479 right away on the test drive? 2192 02:05:05.319 --> 02:05:05.479 No? 2193 02:05:05.600 --> 02:05:07.159 I mean after I bought it. 2194 02:05:08.520 --> 02:05:09.319 The test Did you. 2195 02:05:09.319 --> 02:05:12.039 Have it checked out before you? Did you? Did you 2196 02:05:12.159 --> 02:05:13.840 have it checked out before you bought it? 2197 02:05:15.359 --> 02:05:15.520 No? 2198 02:05:17.239 --> 02:05:22.479 Okay, So then what happened after you felt this rattling? I? 2199 02:05:22.800 --> 02:05:25.239 Uh, I took it back. The guy rode to me 2200 02:05:25.319 --> 02:05:29.079 and said, yep, you're right. So they put on a strut, 2201 02:05:29.560 --> 02:05:31.199 didn't it did not fix it? 2202 02:05:33.079 --> 02:05:36.119 How long after? How long after you bought it? Did 2203 02:05:36.119 --> 02:05:37.439 you notice this rattling? 2204 02:05:39.840 --> 02:05:40.680 About a week? 2205 02:05:42.399 --> 02:05:47.199 Okay? So and then the guy put on a strut 2206 02:05:47.199 --> 02:05:48.520 and it didn't work? Then what. 2207 02:05:51.119 --> 02:05:53.439 So I called him and told them and I took 2208 02:05:53.439 --> 02:05:56.479 it back. They were going to take it to a 2209 02:05:56.560 --> 02:05:57.359 body shop. 2210 02:05:57.520 --> 02:05:58.399 I waited for. 2211 02:05:58.560 --> 02:06:01.399 Now, let me ask you something? Did you so? 2212 02:06:01.399 --> 02:06:01.479 So? 2213 02:06:01.640 --> 02:06:06.520 Apparently it was under some kind of warranty. 2214 02:06:07.039 --> 02:06:13.520 Oh, it has just a short warranty of how long. 2215 02:06:15.560 --> 02:06:16.279 I went go ahead of? 2216 02:06:17.319 --> 02:06:19.680 Yeah, I did a little research auto Savvy and a 2217 02:06:19.680 --> 02:06:22.159 couple of very interesting things came up. So, first of all, 2218 02:06:22.199 --> 02:06:24.359 their vehicles do come with a four month, forty five 2219 02:06:24.439 --> 02:06:28.399 hundred mile warranty. But what's even more significant about Autosavvy 2220 02:06:28.840 --> 02:06:33.439 is they specialize in what they uphemistically call branded title vehicles, oh, 2221 02:06:33.479 --> 02:06:35.520 which means they're all salvaged vehicles. 2222 02:06:35.600 --> 02:06:36.520 And they. 2223 02:06:37.720 --> 02:06:41.239 Yeah that the term branded title vehicles appears many many 2224 02:06:41.279 --> 02:06:45.520 times throughout their website. Oh okay, so that's important background 2225 02:06:45.520 --> 02:06:45.720 to this. 2226 02:06:45.840 --> 02:06:50.880 Okay, Now, so it's it's they don't pretend it not 2227 02:06:51.039 --> 02:06:53.119 to be They say it's a branded. 2228 02:06:52.760 --> 02:06:55.600 Title, yeah, and they advertise it like a really big 2229 02:06:55.680 --> 02:06:57.279 positive for the consult. 2230 02:06:57.000 --> 02:06:59.159 It can be a big positive because if you want 2231 02:06:59.159 --> 02:07:01.319 to keep a car and you're not thinking you're going 2232 02:07:01.359 --> 02:07:03.119 to get a lot of money on trade or selling, 2233 02:07:04.119 --> 02:07:07.319 a branded title or a rebuilt from salvage is not 2234 02:07:07.640 --> 02:07:12.039 always crap. It can be crap. It's not always crap. 2235 02:07:12.319 --> 02:07:14.560 Sometimes it's a way to own a really nice car 2236 02:07:14.680 --> 02:07:17.079 way cheaper. But I don't want to go there right now. 2237 02:07:17.119 --> 02:07:20.399 What I want to know is this. You had a problem, 2238 02:07:20.600 --> 02:07:23.520 they tried to react to it. That was in twenty 2239 02:07:23.600 --> 02:07:27.119 twenty three. What's going on now? 2240 02:07:29.199 --> 02:07:32.159 Well, actually that went on. 2241 02:07:32.319 --> 02:07:34.640 Did they ever fix that rattling in the front by 2242 02:07:34.640 --> 02:07:36.279 the way, did they ever fix it? 2243 02:07:37.880 --> 02:07:38.079 No? 2244 02:07:38.239 --> 02:07:40.920 I believe I took it back to home eight times 2245 02:07:41.319 --> 02:07:44.199 and they finally just said that we can't fix it 2246 02:07:44.720 --> 02:07:47.239 and it's your problem now. 2247 02:07:48.760 --> 02:07:52.159 Yeah, which, of course it is crudging by these pictures. 2248 02:07:52.239 --> 02:07:54.800 I mean, it looks like the frame is broke in 2249 02:07:54.880 --> 02:07:55.600 all kinds of. 2250 02:07:55.560 --> 02:08:01.119 Problems, but it is a they're terrible pictures. Here's the problem. Though, 2251 02:08:01.680 --> 02:08:04.279 Dwayne had every right to have that inspected and to 2252 02:08:04.279 --> 02:08:07.199 find those problems before he bought it. I mean, this 2253 02:08:07.279 --> 02:08:10.560 is a terrible situation, but Dwayne walked into it. I 2254 02:08:10.600 --> 02:08:13.920 mean I don't see did they what did they do? 2255 02:08:14.359 --> 02:08:17.359 What did they they lie to them? Did they cheat him? 2256 02:08:17.479 --> 02:08:19.680 Here's what I want to know. If it was under 2257 02:08:19.760 --> 02:08:24.119 warranty and they couldn't fix it under warranty, why didn't 2258 02:08:24.159 --> 02:08:25.079 you fight it? Then? 2259 02:08:27.399 --> 02:08:28.079 Well we did. 2260 02:08:28.199 --> 02:08:29.800 We got to take a break. I'll come right back. 2261 02:08:29.840 --> 02:08:31.920 I'm Tom Martino three oh three seven one three A 2262 02:08:32.039 --> 02:08:41.079 two five five. Hey Tom Martino here three oh three 2263 02:08:42.760 --> 02:08:46.319 seven to one to three talk. Okay, So Dwayne, listen, man, 2264 02:08:47.880 --> 02:08:51.640 what why didn't you when they didn't honor the warranty? 2265 02:08:51.680 --> 02:08:53.119 Why couldn't you like do something? 2266 02:08:53.159 --> 02:08:53.319 Then? 2267 02:08:53.479 --> 02:08:54.000 Real quick? 2268 02:08:55.920 --> 02:08:59.039 Well, I did go and see them several times. They 2269 02:08:59.119 --> 02:09:01.560 kept assuring me fix it. I don't know if I 2270 02:09:01.640 --> 02:09:03.920 mentioned it, but it took it back multiple times. 2271 02:09:05.319 --> 02:09:07.439 No, no, I know eight times. But then but then 2272 02:09:07.479 --> 02:09:15.680 the warranty expired. True, okay, So what do you want now? 2273 02:09:17.800 --> 02:09:19.840 I just didn't know if there was any recourse. I 2274 02:09:19.920 --> 02:09:23.600 had the pictures I sent you, we would annow you might. 2275 02:09:23.479 --> 02:09:26.159 Want to see rain a bias and get a consultation. 2276 02:09:26.800 --> 02:09:29.600 I personally think it's gonna be very difficult because you 2277 02:09:29.640 --> 02:09:34.640 bought it as is. They clearly disclose its salvage. You 2278 02:09:34.760 --> 02:09:37.079 could have had it checked out and all of that. 2279 02:09:37.199 --> 02:09:40.319 And now I'm not chastising you. I'm saying it could 2280 02:09:40.319 --> 02:09:44.319 be you have recourse, but it's gonna be it's gonna be, uh, 2281 02:09:44.560 --> 02:09:48.600 pretty difficult, man. I mean, it's gonna be very difficult. 2282 02:09:49.520 --> 02:09:54.039 But I would go to Raina and ask her. I mean, 2283 02:09:54.760 --> 02:10:00.720 the thing is a piece of crap, brother, it is. Well, 2284 02:10:00.720 --> 02:10:03.640 what do they say about all your pictures? 2285 02:10:05.199 --> 02:10:12.760 They didn't reply, Hey, does. 2286 02:10:12.640 --> 02:10:15.479 Anybody want to Hey, I want to know something. Does 2287 02:10:15.520 --> 02:10:18.439 anyone want to take a stab at trying to negotiate 2288 02:10:18.520 --> 02:10:20.760 something with these guys? I mean, this guy doesn't have 2289 02:10:20.800 --> 02:10:23.920 a prayer in my opinion, But what do you think 2290 02:10:23.960 --> 02:10:32.359 anybody want to take a prayer. I think I think 2291 02:10:32.399 --> 02:10:35.159 we ought to let him talk to Reya first. I'm 2292 02:10:35.199 --> 02:10:37.520 Tom Martinez three or three seven one three two five five. 2293 02:10:37.560 --> 02:10:40.760 Don't forget people. You can text me at any time 2294 02:10:40.800 --> 02:10:45.119 at seven four seven nine fifty two eighty seven four 2295 02:10:45.199 --> 02:10:48.760 seven nine nine nine fifty two eighty don't forget. Referral 2296 02:10:48.760 --> 02:10:53.279 list dot com for help, information and referral save all 2297 02:10:53.319 --> 02:10:56.800 your problems, for all of us,