WEBVTT 1 00:00:05.400 --> 00:00:13.560 Rip tough. You need advice so you don't have run 2 00:00:13.679 --> 00:00:15.359 in Just as as we can. 3 00:00:16.199 --> 00:00:20.679 Shooter's gonna help come Man. 4 00:00:20.120 --> 00:00:22.280 Dix's The Troubleshooter Show. 5 00:00:22.920 --> 00:00:28.559 No Tom Martino, Hi, Tom Martino here, Welcome to the show. 6 00:00:28.600 --> 00:00:31.440 Three zero three seven one three talk seven one three 7 00:00:31.640 --> 00:00:35.079 eight two five five Welcome. We are here to help 8 00:00:35.119 --> 00:00:37.280 you solve problems, answer questions, take complaints. 9 00:00:37.439 --> 00:00:42.079 Listen. I did change things, Mark, by the way, would 10 00:00:42.119 --> 00:00:42.520 you change me? 11 00:00:42.679 --> 00:00:45.799 I change things just as an experiment. I think I 12 00:00:45.840 --> 00:00:48.840 got the mic where it's really wonderful, but I did 13 00:00:48.920 --> 00:00:51.399 change things on the calls. So I want to try 14 00:00:51.399 --> 00:00:53.079 to hop to a call because I have a feeling. 15 00:00:53.240 --> 00:00:55.039 If it doesn't work, you have to take over and 16 00:00:55.039 --> 00:00:57.759 I'm gonna reconnect. I'm just telling people this from some 17 00:00:57.880 --> 00:01:00.640 inside crap here. We just got we just got something 18 00:01:00.640 --> 00:01:02.640 going on and I wanted to try to get our 19 00:01:02.679 --> 00:01:05.560 streams right and h but this is the Consumer Show 20 00:01:05.560 --> 00:01:07.959 where we try to solve problems, answer questions, say complaints, 21 00:01:08.239 --> 00:01:09.840 make your life just a little easier. 22 00:01:09.879 --> 00:01:11.319 So that's what we're going to do. 23 00:01:11.640 --> 00:01:14.159 I'm going to start out with Sherry and see if 24 00:01:14.200 --> 00:01:16.079 it works, and if not, Mark take right over and 25 00:01:16.120 --> 00:01:17.640 I'll just reconnect. 26 00:01:17.799 --> 00:01:21.120 But I do think I figured out most of it. 27 00:01:21.280 --> 00:01:25.400 So Sherry, you're going to start things off, and I'm 28 00:01:25.400 --> 00:01:26.400 hoping it's going to work. 29 00:01:26.400 --> 00:01:26.640 Great. 30 00:01:26.680 --> 00:01:31.560 Go ahead, Sherry, Hi, good morning, Thank you for listening 31 00:01:31.560 --> 00:01:34.719 to my complaint verse I. 32 00:01:35.439 --> 00:01:36.159 No echo right? 33 00:01:36.239 --> 00:01:36.480 Mark? 34 00:01:37.040 --> 00:01:37.640 Is it working? 35 00:01:38.200 --> 00:01:38.480 Yes? 36 00:01:39.400 --> 00:01:39.519 Right? 37 00:01:39.799 --> 00:01:42.640 So good keep going. I got it, brother, I got it. Okay, Sherry, 38 00:01:42.680 --> 00:01:45.359 go ahead. I'm sorry, Okay. 39 00:01:46.159 --> 00:01:50.599 The reason I'm calling is to complain about our recent 40 00:01:50.879 --> 00:01:55.319 flight experiences with him, and I want to start out 41 00:01:55.359 --> 00:01:58.079 by saying, I fly Frontier all the time. 42 00:01:58.239 --> 00:02:00.959 Oh that's your me too, me too? Mark? Do you 43 00:02:01.040 --> 00:02:03.680 like Frontier? By the way, do you realize I learned 44 00:02:03.760 --> 00:02:06.000 how to use the system? 45 00:02:06.280 --> 00:02:09.639 I do now I will say this, Sherry, I, but 46 00:02:09.719 --> 00:02:13.240 I've also sued him twice. I was warded off from 47 00:02:13.400 --> 00:02:15.560 Frontier because of a bunch of nightmares. 48 00:02:16.199 --> 00:02:18.199 But here's what happened. 49 00:02:18.960 --> 00:02:22.560 I started using I don't know what Mark meant about 50 00:02:22.560 --> 00:02:25.639 the system, but Mark, I started using actually their online 51 00:02:25.759 --> 00:02:29.199 chat and they have some really good I mean when 52 00:02:29.240 --> 00:02:31.759 you actually get an agent, not the virtual helper, but 53 00:02:31.800 --> 00:02:35.280 you wait for an agent. They really were really quite 54 00:02:35.400 --> 00:02:36.840 nice and took care of everything. 55 00:02:36.960 --> 00:02:39.120 So Sherry tell us about your experience. 56 00:02:40.639 --> 00:02:43.560 Okay, So first of all, like you said, I like 57 00:02:43.639 --> 00:02:48.319 their business model because I can control my costs by 58 00:02:48.360 --> 00:02:50.960 deciding how much luggage I want to take, how much 59 00:02:51.000 --> 00:02:51.840 treat I want. 60 00:02:52.360 --> 00:02:53.199 Yeah, I can. 61 00:02:53.039 --> 00:02:57.199 Get cheap flights, so that affords me, being retired, being 62 00:02:57.199 --> 00:03:00.919 able to go on how many trips a year. However, 63 00:03:01.840 --> 00:03:05.759 I have never experienced something like I experienced this week. 64 00:03:05.879 --> 00:03:08.520 So did I have to do with baggage. 65 00:03:09.520 --> 00:03:13.360 It has to do with what they're doing with boarding passes. 66 00:03:15.360 --> 00:03:18.919 So I was traveling with my mother, but we had 67 00:03:19.000 --> 00:03:23.840 separate itineraries because she wasn't sure what day she was 68 00:03:23.879 --> 00:03:26.240 flying back and forth. So she had a one way 69 00:03:26.280 --> 00:03:30.400 ticket to Phoenix on September twenty third, Yeah, and then 70 00:03:30.439 --> 00:03:36.439 she had a return ticket on September thirtieth, Okay, and 71 00:03:36.560 --> 00:03:39.280 each time I had a round trip ticket. So I 72 00:03:39.360 --> 00:03:43.599 was flying with her, but separate itinerary. Anyway, we get 73 00:03:43.639 --> 00:03:48.159 to Denver and they announced they overbooked a flight by 74 00:03:48.199 --> 00:03:51.879 two people, so would anyone take their travel voucher of 75 00:03:51.879 --> 00:03:55.319 two hundred and fifty dollars? So anyway, nobody took it. 76 00:03:55.719 --> 00:03:58.599 And we go to get on the flight and I'm 77 00:03:58.719 --> 00:04:02.800 Zone one and she's too, and I waited for her 78 00:04:03.000 --> 00:04:04.680 to make sure her ticket would go. 79 00:04:04.879 --> 00:04:08.680 You know, we were we were gonna they bumped her, right. 80 00:04:09.719 --> 00:04:11.280 Yeah, she's eighty six here. 81 00:04:11.400 --> 00:04:16.199 Yeah, they bumped the cheapest ticket. That's why, exactly. Yeah, well, 82 00:04:16.240 --> 00:04:17.920 I mean that's how they all do it, so mad. 83 00:04:18.040 --> 00:04:20.839 They did it twice to her this week. 84 00:04:21.040 --> 00:04:23.639 It was but they didn't bump you. You should have said, 85 00:04:23.639 --> 00:04:26.439 if you're going to bump her anyway, bump me. And 86 00:04:26.480 --> 00:04:27.000 instead of. 87 00:04:26.920 --> 00:04:29.399 That, well, she was already on the plane, and so 88 00:04:29.560 --> 00:04:33.759 they they would not compensate me because I voluntarily gave 89 00:04:33.839 --> 00:04:36.240 up my seat to travel with her. But my point 90 00:04:36.399 --> 00:04:41.399 is that each time they put the people in a 91 00:04:41.519 --> 00:04:45.560 queue when they overbook, and it's according like you said, 92 00:04:45.600 --> 00:04:46.439 to the price. 93 00:04:46.199 --> 00:04:46.720 Of the ticket. 94 00:04:46.800 --> 00:04:48.120 Yeah, I mean, how else would you do it? 95 00:04:48.480 --> 00:04:53.480 They had one way tickets. Hers was lowest priority. Yeah, 96 00:04:53.519 --> 00:04:55.680 so they have a list of people. 97 00:04:55.920 --> 00:04:57.040 So let me get this straight. 98 00:04:57.120 --> 00:05:00.399 When your mom got bumped, they did a allow you 99 00:05:00.480 --> 00:05:01.759 to take the second bump. 100 00:05:04.079 --> 00:05:09.160 No, well, anyway, let's pack up. So both times she had. 101 00:05:09.040 --> 00:05:11.639 A boarding pass with a seat assignment. 102 00:05:11.879 --> 00:05:14.759 We get that. I just need to know something. Did 103 00:05:14.879 --> 00:05:17.399 your mom stay back alone. 104 00:05:17.360 --> 00:05:20.759 Or did you get Oh, I could not leave her alone. 105 00:05:20.920 --> 00:05:23.399 But would they let you do it? Now, if they only. 106 00:05:23.199 --> 00:05:25.439 Had two they had to bump, would they let you 107 00:05:25.519 --> 00:05:27.319 bump instead of the other or in. 108 00:05:27.240 --> 00:05:30.959 Addition to the other. No? 109 00:05:30.959 --> 00:05:34.279 No, what I say, what they did was take our 110 00:05:34.399 --> 00:05:37.319 seats away and give them to people who paid more. 111 00:05:37.399 --> 00:05:39.160 I forget that. So they did. 112 00:05:39.720 --> 00:05:42.560 Man, there's a reason I'm asking, Sherry. I promise you, 113 00:05:42.600 --> 00:05:46.079 I'm not going crazy. I need to know the two people. 114 00:05:46.360 --> 00:05:49.600 The two people that eventually got bumped were you and 115 00:05:49.639 --> 00:05:50.079 your mom? 116 00:05:50.160 --> 00:05:50.680 Is that right? 117 00:05:52.560 --> 00:05:55.959 There was four other people that they had lined up 118 00:05:56.120 --> 00:05:58.120 also who got bumped. So I don't know. 119 00:05:58.360 --> 00:06:00.360 How long was the next flight away? I mean how 120 00:06:00.399 --> 00:06:02.279 long they keep going? I'm sorry, keep going? 121 00:06:02.519 --> 00:06:05.920 So the first time, the first time, the next two 122 00:06:05.959 --> 00:06:07.399 flights were books. 123 00:06:07.079 --> 00:06:10.000 Solid, so they couldn't get us on, so we had 124 00:06:10.040 --> 00:06:10.439 to wait. 125 00:06:10.759 --> 00:06:13.279 We would wait. I think it was like six hours 126 00:06:13.279 --> 00:06:17.519 at the airport before we could get out. So anyway, 127 00:06:17.680 --> 00:06:21.879 luckily for us, the first flight they did get. 128 00:06:21.639 --> 00:06:23.800 Both of us on there, and I don't know what 129 00:06:23.920 --> 00:06:25.079 happened to that, Okay, so. 130 00:06:25.040 --> 00:06:27.360 They got to on how long after how long after 131 00:06:27.399 --> 00:06:28.319 the bump flight were you? 132 00:06:28.519 --> 00:06:29.800 Was it two hours or what it was? 133 00:06:29.839 --> 00:06:33.000 The same It was the same flight. They closed the doors, 134 00:06:33.120 --> 00:06:35.920 they made us stand there, and then they decided somebody 135 00:06:36.000 --> 00:06:37.160 must not have shown. 136 00:06:36.959 --> 00:06:40.680 Up, so they gave uh, I don't know. 137 00:06:40.720 --> 00:06:41.920 We were the first one. 138 00:06:42.040 --> 00:06:44.720 I got it. So you did get back on that 139 00:06:44.759 --> 00:06:45.319 same flight. 140 00:06:46.600 --> 00:06:49.879 So we got on the same flight going. But oh 141 00:06:49.920 --> 00:06:51.800 my gosh, the stress for my mother. 142 00:06:51.720 --> 00:06:54.120 Was I get it, I want right now? 143 00:06:55.399 --> 00:07:01.360 Okay, the second flight, their double book for three flights 144 00:07:01.399 --> 00:07:04.279 after us that day, had no flight till the next. 145 00:07:04.319 --> 00:07:07.279 Oh my god, do they always over sell Mark? 146 00:07:08.399 --> 00:07:10.959 I have never been bumped, but I'm sure it does happen. 147 00:07:11.079 --> 00:07:13.920 Usually they're pretty booked. I'll hop on those planes and man, 148 00:07:14.000 --> 00:07:15.680 it's I don't see anyry. 149 00:07:15.759 --> 00:07:16.680 I'm going to ask you something. 150 00:07:16.680 --> 00:07:18.319 When you say the second flight, do you mean a 151 00:07:18.360 --> 00:07:19.879 second leg or the return flight? 152 00:07:21.079 --> 00:07:22.000 The return flight? 153 00:07:22.319 --> 00:07:24.000 Did you get bumped on the return flight? 154 00:07:26.279 --> 00:07:26.639 Yes? 155 00:07:26.959 --> 00:07:29.240 And we had wait so you got bumped again? 156 00:07:29.600 --> 00:07:32.800 You got bumped again on the return flight, and did 157 00:07:32.800 --> 00:07:33.600 you get back on it? 158 00:07:33.720 --> 00:07:34.600 Or did you really. 159 00:07:34.439 --> 00:07:36.879 Get good boarding pass with seat numbers? 160 00:07:37.199 --> 00:07:38.319 We looked at everyone. 161 00:07:38.560 --> 00:07:40.680 If Sherry, you don't have to tell us that because 162 00:07:40.720 --> 00:07:44.480 everyone has a boarding pass with a seat number, even. 163 00:07:44.199 --> 00:07:47.959 The people they don't they have ten people that had 164 00:07:47.959 --> 00:07:50.040 boarding passes with seat zero. 165 00:07:50.279 --> 00:07:52.959 Yeah, they do that Toime and but Mark. But but 166 00:07:53.000 --> 00:07:55.360 what I'm saying is you can get. 167 00:07:55.160 --> 00:07:59.639 Bumped with a seat, were bumped with the seat? 168 00:08:00.120 --> 00:08:00.480 Yeah. 169 00:08:00.560 --> 00:08:03.920 I want everyone to know that can happen, because I 170 00:08:03.959 --> 00:08:07.120 don't want them to think because they have a boarding 171 00:08:07.160 --> 00:08:12.360 pass with a seat, it won't happen. It absolutely can't happen. Yeah, yes, 172 00:08:13.639 --> 00:08:17.480 obviously it's happened to you twice. But did you get 173 00:08:17.519 --> 00:08:19.720 back on the flight or did they keep you off 174 00:08:19.800 --> 00:08:20.240 that flight? 175 00:08:20.319 --> 00:08:20.920 Coming home? 176 00:08:22.480 --> 00:08:25.240 We had to go the very the next day. 177 00:08:25.720 --> 00:08:27.519 They were almost focused onnest. 178 00:08:27.920 --> 00:08:30.759 Did they accommodate you? Did they give you anything for this? 179 00:08:31.959 --> 00:08:32.159 Yes? 180 00:08:32.440 --> 00:08:36.200 So I have to give them credit for they have 181 00:08:36.240 --> 00:08:37.000 a policy. 182 00:08:37.960 --> 00:08:39.919 If it's zero to one hour. 183 00:08:40.440 --> 00:08:44.639 That you're delayed by being bumped, there's no compensation. 184 00:08:45.000 --> 00:08:45.360 Uh huh. 185 00:08:45.360 --> 00:08:47.679 If it's one to two hours, they pay you two 186 00:08:47.799 --> 00:08:52.080 hundred percent of the one way fair got it. 187 00:08:52.480 --> 00:08:54.399 So if you have it round, what did you give 188 00:08:54.679 --> 00:08:57.000 Let's just go to the park where you got compensated 189 00:08:57.000 --> 00:08:58.480 because you had to stay overnight with So. 190 00:08:59.080 --> 00:09:03.840 They they gave her a one hundred and seventy four 191 00:09:04.039 --> 00:09:08.080 dollars worth of credit and it went we had to 192 00:09:08.080 --> 00:09:10.080 go online and everything that we got it back to 193 00:09:10.120 --> 00:09:10.919 my credit card. 194 00:09:11.399 --> 00:09:15.519 Yeah, but that's not a did they pay for your hotel? No? 195 00:09:16.039 --> 00:09:20.840 And so, but they gave me nothing because I voluntarily. 196 00:09:20.120 --> 00:09:22.360 Gave up my seat to be with your mom again. 197 00:09:22.440 --> 00:09:26.039 Anyway, I wanted a hotel voucher and they said. 198 00:09:25.840 --> 00:09:29.120 No, Hey, Mark, shoudn't they give him the hotel voucher 199 00:09:29.159 --> 00:09:29.559 for bounce? 200 00:09:29.600 --> 00:09:31.559 Well, I think that's what one hundred and seventy five 201 00:09:31.559 --> 00:09:34.080 bucks was part of. Oh, I mean, you can get 202 00:09:34.120 --> 00:09:35.279 a hotel cheap. 203 00:09:35.840 --> 00:09:38.799 And that's why. Yes, that's why. Because it was over 204 00:09:38.879 --> 00:09:44.200 two hours. It was four hundred times the flight that 205 00:09:44.240 --> 00:09:47.559 they gave us, so in the end it only were 206 00:09:47.679 --> 00:09:52.440 very Frugalnred semi hotel ended up. 207 00:09:52.679 --> 00:09:56.960 Jerry, they're talking hieroglyphics to me. It was four hundreds 208 00:09:56.960 --> 00:09:57.360 of flight. 209 00:09:57.440 --> 00:10:00.159 What does that mean for it was they gave ever 210 00:10:00.519 --> 00:10:03.559 four times okay, four. 211 00:10:03.279 --> 00:10:04.879 Times the flight one. 212 00:10:04.679 --> 00:10:07.039 Way ticket price and how much is that? 213 00:10:08.679 --> 00:10:12.360 Well she only she only paid like fifty dollars each way. 214 00:10:12.639 --> 00:10:15.000 So that's where one hundred and seventy five bucks comes. 215 00:10:15.120 --> 00:10:19.639 Oh oh man, this is weird. Yeah, but it happens. 216 00:10:20.279 --> 00:10:22.399 So now, Sherry, what can we do for you? What 217 00:10:22.440 --> 00:10:25.279 are you looking for? You just want to tell people about. 218 00:10:25.000 --> 00:10:28.799 It or what I want to inform people about that. 219 00:10:28.919 --> 00:10:31.120 Even though you have a boarding pass, like you said, 220 00:10:31.639 --> 00:10:36.120 it's you don't know if you have a seat, you don't, 221 00:10:36.360 --> 00:10:40.399 so less and learn, get the itinerary together, get a 222 00:10:40.480 --> 00:10:44.399 round trip ticket so it costs more. But anyway, the 223 00:10:44.480 --> 00:10:48.840 other thing is these poor employees. When we were in Phoenix, 224 00:10:48.919 --> 00:10:52.559 they had three more flights that they had way over. 225 00:10:52.399 --> 00:10:54.120 Booked, so they had. 226 00:10:54.240 --> 00:10:58.200 Like ten to fifteen people each flight that they were disgruntling. 227 00:10:58.840 --> 00:11:02.279 And those poor employees had to deal with all these people, 228 00:11:02.879 --> 00:11:05.120 you know, and I think it's bad business. 229 00:11:05.159 --> 00:11:05.480 Pross. 230 00:11:05.480 --> 00:11:08.960 Frontier is the the we get the most complaints about Frontier. 231 00:11:09.360 --> 00:11:12.960 Now, Mark flies front the cheap that's right. 232 00:11:12.960 --> 00:11:15.279 That they're cheap and you can use them in the 233 00:11:15.279 --> 00:11:16.039 way you want to. 234 00:11:16.240 --> 00:11:19.279 Yeah, that's right. I mean, I don't know what people expect. 235 00:11:18.919 --> 00:11:21.360 When they fly Frontier or Spirit What what do you 236 00:11:21.480 --> 00:11:25.480 expect like a captain's chair and a Mark Green You. 237 00:11:25.360 --> 00:11:27.600 Know, later this month, when I do that Daddy Daughter 238 00:11:27.679 --> 00:11:31.000 trip I told you about, I'm taking Frontier for the 239 00:11:31.039 --> 00:11:31.519 first time. 240 00:11:31.519 --> 00:11:32.360 In a long time. 241 00:11:32.480 --> 00:11:36.120 Yeah, I mean it's you know, they're uncomfortable seats, their luggage. 242 00:11:36.440 --> 00:11:37.440 They charge for everything. 243 00:11:37.519 --> 00:11:40.600 But once you know this system, there's nothing cheaper out 244 00:11:40.639 --> 00:11:42.759 there exactly. 245 00:11:43.759 --> 00:11:47.480 I guess you want to make awareness the managers what 246 00:11:47.559 --> 00:11:50.879 they're putting their employees through. And two people that if 247 00:11:50.879 --> 00:11:53.080 you have a boarding pass with the seat, it doesn't 248 00:11:53.120 --> 00:11:53.600 really mean. 249 00:11:53.559 --> 00:11:55.799 You're going to get you get a boarding pass. But Mark, 250 00:11:55.840 --> 00:11:57.600 I bought a ticket, Well, you. 251 00:11:57.600 --> 00:12:02.200 Can't guarantee I'm guarantee seat and baggage. Yeah, twenty yeah, 252 00:12:02.240 --> 00:12:06.120 you're fine twenty four hours before if well, if you 253 00:12:06.200 --> 00:12:08.639 picked a seat out, you have it, so there's no problem. 254 00:12:08.720 --> 00:12:11.000 But if you they said they would take here's what 255 00:12:11.039 --> 00:12:11.480 they said. 256 00:12:11.799 --> 00:12:15.279 The guaranteed seat one is where they pick a seat 257 00:12:15.320 --> 00:12:15.879 for you. 258 00:12:15.799 --> 00:12:16.840 And your partner together. 259 00:12:16.960 --> 00:12:20.879 Okay, my daughter and but it's called guaranteed seat and baggage. 260 00:12:21.000 --> 00:12:23.559 Cool and let them do it. Yeah, okay. 261 00:12:23.559 --> 00:12:25.200 I don't know how much were the tickets out of 262 00:12:25.200 --> 00:12:28.000 curiosity mine they were. 263 00:12:28.480 --> 00:12:30.399 They were the normal one was going to be like 264 00:12:30.440 --> 00:12:32.080 forty nine plus plus plus plus. 265 00:12:32.120 --> 00:12:33.960 This one will like to twenty nine. 266 00:12:34.159 --> 00:12:37.320 Okay, so I just thought I'd just take the chance. 267 00:12:37.360 --> 00:12:38.960 But I'm wondering if I could get bumped. 268 00:12:39.559 --> 00:12:41.759 No, you spent too much. 269 00:12:41.799 --> 00:12:45.000 You're about that. You spent too much. You're not gonna 270 00:12:45.039 --> 00:12:47.879 get bumped. The reason they picked the cheapest ticket out, 271 00:12:48.240 --> 00:12:50.519 just like the lady was saying, is because they give 272 00:12:50.600 --> 00:12:52.840 that four times or two times. They're not going to 273 00:12:52.879 --> 00:12:54.759 pick out a four hundred dollar ticket and give you 274 00:12:54.840 --> 00:12:57.480 sixteen hundred dollars. They're going to pick out the nineteen 275 00:12:57.519 --> 00:12:59.720 dollar ticket and give you seventy six bucks. 276 00:13:00.080 --> 00:13:02.360 Okay, gotcha, gotcha. 277 00:13:01.759 --> 00:13:04.840 All right, exactly in one way, you know. 278 00:13:04.919 --> 00:13:08.840 Cherry, thank you, No, Sherry, really thank you for laying 279 00:13:08.879 --> 00:13:11.720 that honest, because that's something people I don't think really 280 00:13:11.759 --> 00:13:14.720 do know that you can think you're fat and happy 281 00:13:14.759 --> 00:13:17.559 with a boarding pass and a seat and you can 282 00:13:17.639 --> 00:13:21.120 still get bumped. And not only that, but she had 283 00:13:21.120 --> 00:13:24.919 to be a stute because she was bumped. Wait, her 284 00:13:24.960 --> 00:13:27.679 mom was bumped without her. So if you're traveling with 285 00:13:27.720 --> 00:13:31.279 someone and you need help, it can screw you up royally. 286 00:13:31.559 --> 00:13:34.279 I'm I'm Tom Martino three three seven one three talks 287 00:13:34.279 --> 00:13:36.159 seven or three eight two five five. Don't forget Compass 288 00:13:36.159 --> 00:13:39.200 insurance group free insurance checkups. Make sure you're not under 289 00:13:39.240 --> 00:13:41.559 insured or paying too much, and they will do this 290 00:13:41.639 --> 00:13:43.120 check free and honestly. 291 00:13:43.600 --> 00:13:45.480 Three ozho three nine nine six nine. 292 00:13:51.080 --> 00:13:54.360 Go with a sure thing Denver's best roofer Excel Roofing 293 00:13:54.440 --> 00:13:57.080 dot com. You don't pay a cent until you're content. 294 00:14:00.440 --> 00:14:03.639 Time for an insurance check up free, no obligation. In comparison, 295 00:14:03.759 --> 00:14:07.320 call Compass Insurance paying too much your coverage at dozens 296 00:14:07.360 --> 00:14:10.080 of insurance companies find out now three all three seven 297 00:14:10.200 --> 00:14:13.000 seven to one help. You'll think you're his only customer 298 00:14:13.039 --> 00:14:15.279 when you choose Frank durand the real estate Man dot 299 00:14:15.320 --> 00:14:18.600 com to list your home with Remax Alliance three all 300 00:14:18.679 --> 00:14:24.000 three nine two zero sixteen twenty two eight Martino here 301 00:14:24.080 --> 00:14:27.759 three oh three seven one three talk sure three seven 302 00:14:27.840 --> 00:14:32.240 one three eight two five five Jim is Joe Cannell? 303 00:14:32.279 --> 00:14:37.120 Still there, Joe? We got a question after your spot. 304 00:14:37.600 --> 00:14:40.639 Joe certified financial planner sells annuities and other things over 305 00:14:40.679 --> 00:14:41.679 funding life insurance. 306 00:14:41.759 --> 00:14:45.000 Just really good plans that you can do. 307 00:14:45.360 --> 00:14:48.679 Some guy wanted to know specifically, how do you let 308 00:14:48.639 --> 00:14:49.600 mess this question? 309 00:14:50.200 --> 00:14:52.519 How do you roll over a company for oh one K? 310 00:14:53.039 --> 00:14:56.679 So, if you're working and you're under fifty nine and 311 00:14:56.679 --> 00:15:01.080 a half, you have to have that. Your plan has 312 00:15:01.120 --> 00:15:03.440 to allow in service rollovers, right. 313 00:15:04.440 --> 00:15:05.399 That is right. 314 00:15:05.960 --> 00:15:09.039 But normally Tommy, you know most companies, I would say, 315 00:15:09.080 --> 00:15:12.200 like maybe ninety five percent of the companies will allow 316 00:15:13.039 --> 00:15:16.039 anybody to supper fifty nine and a half to do 317 00:15:16.120 --> 00:15:16.720 a rollover. 318 00:15:17.120 --> 00:15:19.559 Yes, but before fifty nine and a half, there are 319 00:15:19.679 --> 00:15:22.879 people that have a lot of money accumulated and Joe, 320 00:15:22.919 --> 00:15:25.039 they may be over, they may be fifty five, and. 321 00:15:24.960 --> 00:15:27.000 They don't want to ride the roller coaster anymore. 322 00:15:27.960 --> 00:15:31.759 So if they can get they can do it if 323 00:15:31.799 --> 00:15:32.120 they have. 324 00:15:32.080 --> 00:15:34.360 An in service rollover provision. 325 00:15:33.960 --> 00:15:35.759 Right, that's right, that is right. 326 00:15:35.720 --> 00:15:38.360 And then they can still keep it open for future 327 00:15:38.440 --> 00:15:39.759 contributions the fore. 328 00:15:39.679 --> 00:15:41.320 Wa Absolutely, that's right. 329 00:15:41.960 --> 00:15:45.679 And then over fifty nine and a half they usually 330 00:15:45.759 --> 00:15:50.480 can no matter what. Yeah, now, somebody, so they want 331 00:15:50.519 --> 00:15:53.799 to know they contact you. Do you do that and 332 00:15:53.919 --> 00:15:56.360 contact the people for them and sign the forms or 333 00:15:56.360 --> 00:15:57.000 do they have. 334 00:15:56.960 --> 00:15:57.399 To do that? 335 00:15:58.120 --> 00:16:00.759 So we have to do it altogether because they do 336 00:16:00.840 --> 00:16:02.879 have to have the but you'll show them how to 337 00:16:02.879 --> 00:16:05.919 do it. Oh absolutely, I mean I will sit down 338 00:16:05.919 --> 00:16:06.679 with them and I'll do. 339 00:16:06.639 --> 00:16:08.159 That and walk through the whole process. 340 00:16:08.720 --> 00:16:11.080 Absolutely, Okay, that's what they want to do. 341 00:16:11.240 --> 00:16:12.279 That's what they wanted to know. 342 00:16:12.480 --> 00:16:13.240 Okay, that's a. 343 00:16:13.200 --> 00:16:15.000 Real simple process from real. 344 00:16:15.240 --> 00:16:17.799 Okay, thank you, Joe, thank you. 345 00:16:18.080 --> 00:16:19.799 That's three oh three sevens of a nine to six. 346 00:16:19.919 --> 00:16:22.399 Hey, you got to introduce our guest man. I'm liking 347 00:16:22.440 --> 00:16:23.080 this guy. 348 00:16:23.360 --> 00:16:27.799 I know it Nick Nick Nick, Nick Gravina. Now the 349 00:16:27.879 --> 00:16:31.480 name Gravina. Everyone knows. The whole family started out years ago. 350 00:16:31.519 --> 00:16:33.639 Ayah. And if you've lived in Colorado, you do. It's 351 00:16:33.679 --> 00:16:34.559 like the tree farm. 352 00:16:35.240 --> 00:16:38.519 And then and then of course, uh, his dad, Larry, 353 00:16:39.159 --> 00:16:40.600 I've known for so many years. 354 00:16:40.639 --> 00:16:44.919 How long they've been on the referra list? Mark? Oh god? Yeah, 355 00:16:45.600 --> 00:16:47.320 years and years? Yeah, now. 356 00:16:48.639 --> 00:16:52.879 You know, Uh, this is Nick Nick. Welcome and uh 357 00:16:52.919 --> 00:16:56.559 when they told me you were coming in, I decided 358 00:16:56.600 --> 00:16:57.200 to stay home. 359 00:16:57.240 --> 00:17:01.639 Now I'm just kidding, Nick, good choice, Thanks. 360 00:17:01.080 --> 00:17:03.240 For being here. Seriously, I wanted to ask a couple 361 00:17:03.240 --> 00:17:07.319 of questions. You were brought into the business. How long 362 00:17:07.359 --> 00:17:09.680 twenty five years ago by your dad or how long ago? 363 00:17:10.039 --> 00:17:10.240 Yeah? 364 00:17:10.279 --> 00:17:11.839 I started working from right out of high school in 365 00:17:11.880 --> 00:17:16.039 ninety seven while I was going to you know, uh college, 366 00:17:16.079 --> 00:17:19.200 and just ended up sticking around. So technically twenty six 367 00:17:19.279 --> 00:17:21.880 years I think, whoa, whoa? 368 00:17:22.000 --> 00:17:25.799 Okay, so now do you pretty much run things? And 369 00:17:25.920 --> 00:17:27.559 Larry's kind of on the beach. 370 00:17:27.359 --> 00:17:30.880 Or what, yes, exactly like literally literally yeah, he's in 371 00:17:30.920 --> 00:17:31.799 Cape Coral, Florida. 372 00:17:31.880 --> 00:17:34.960 So but he is, but but truly his spirits there, 373 00:17:35.000 --> 00:17:36.960 he's you consult him all the time, right. 374 00:17:37.000 --> 00:17:38.359 Oh yeah, I talked to him on the way down 375 00:17:38.359 --> 00:17:40.400 here this morning. You know, he was excited as reminding 376 00:17:40.440 --> 00:17:41.240 him and he's trying. 377 00:17:41.039 --> 00:17:43.440 To find guys. Are the ones on West Evans correct? 378 00:17:44.319 --> 00:17:46.920 And is he the one that used to do that 379 00:17:46.960 --> 00:17:48.640 obnoxious commercial you know what I'm talking? 380 00:17:48.640 --> 00:17:49.640 Oh yeah, we still do it. 381 00:17:50.119 --> 00:17:55.920 God, oh yeah, his dad says, grad isn't it like 382 00:17:55.960 --> 00:18:00.279 an owl? A hooty owl or something? Body those everything? 383 00:18:00.920 --> 00:18:01.119 Yeah? 384 00:18:01.119 --> 00:18:03.799 I know anyway? Is that true? In pricing, no one 385 00:18:03.839 --> 00:18:04.160 beats you. 386 00:18:04.559 --> 00:18:05.599 It's not about pricing. 387 00:18:05.759 --> 00:18:08.559 Well they got everifty lines, bro, they got fifty lines 388 00:18:08.599 --> 00:18:09.680 of product, all right? 389 00:18:09.759 --> 00:18:11.599 Yeah, when they say the greatest, we have the knowledge, 390 00:18:11.640 --> 00:18:13.799 we have the history, we have the price ranges, we 391 00:18:13.839 --> 00:18:16.000 have the options, we have everything. It's not just about 392 00:18:16.000 --> 00:18:18.000 being cheap, It's about everything as a whole. 393 00:18:18.599 --> 00:18:21.759 Nick is gin is Gina. She was an intern of 394 00:18:21.759 --> 00:18:22.640 mine many years ago. 395 00:18:22.759 --> 00:18:26.200 Is she said that when he sat down in here. Yeah, Gina, 396 00:18:26.359 --> 00:18:30.599 that's related. Yeah, that's his sister. Yeah, hey man, how's 397 00:18:30.640 --> 00:18:31.599 she doing great? 398 00:18:31.920 --> 00:18:34.480 I texted her. Mark and I were talking about when 399 00:18:34.680 --> 00:18:36.119 she interned for you, and I was trying to figure 400 00:18:36.119 --> 00:18:37.880 out how long ago? But it was twenty plus years ago. 401 00:18:37.920 --> 00:18:39.640 I think, oh my god, it was so long ago. 402 00:18:39.680 --> 00:18:40.559 She was in college. 403 00:18:40.640 --> 00:18:41.359 What did she do? 404 00:18:41.920 --> 00:18:44.359 She was an intern market, We had her work on cases. 405 00:18:44.559 --> 00:18:46.519 She was mostly at Channel four with me. 406 00:18:46.839 --> 00:18:50.759 Okay, and then listen to this. Deputy Bow actually went 407 00:18:50.799 --> 00:18:53.000 to school with Nick's dad. 408 00:18:53.319 --> 00:18:54.240 Oh, with Larry. 409 00:18:54.319 --> 00:18:55.880 Really cool. 410 00:18:56.480 --> 00:19:00.400 I lived about four houses down from them. 411 00:19:00.559 --> 00:19:02.039 Okay, cool. Smart. 412 00:19:03.240 --> 00:19:05.799 So, by the way, while we're while we're introducing this studio, 413 00:19:05.839 --> 00:19:07.880 we got Deputy Bow. You just heard, he's been working 414 00:19:07.920 --> 00:19:10.559 his butt off. We've got Deputy Doc who always comes through, 415 00:19:11.119 --> 00:19:14.200 and of course major Mark Major at the hell there. 416 00:19:14.400 --> 00:19:15.680 So let's go to. 417 00:19:15.640 --> 00:19:18.240 The phones, and Jim wants to talk about medical payments, 418 00:19:18.240 --> 00:19:19.039 and then we'll come back. 419 00:19:19.079 --> 00:19:20.440 We we I always have. 420 00:19:20.519 --> 00:19:22.880 Questions about windows and doors and all of that stuff. 421 00:19:23.119 --> 00:19:25.599 So we'll get to you, Nick, and anyone who wants 422 00:19:25.680 --> 00:19:28.440 to fact text questions to me. I say facts like 423 00:19:28.440 --> 00:19:31.559 an old man. You context five seven seven three nine. 424 00:19:31.559 --> 00:19:35.279 That's the iHeart short code or my personal Google email 425 00:19:35.640 --> 00:19:36.680 Google number. 426 00:19:36.440 --> 00:19:38.119 Which comes right to my cell phone. 427 00:19:38.200 --> 00:19:39.720 And by the way, I want to thank people for 428 00:19:39.799 --> 00:19:42.279 not abusing it, honest to goodness, got no insults. 429 00:19:42.279 --> 00:19:44.240 So why don't you give out your home address too, 430 00:19:44.279 --> 00:19:45.480 so they I will snail mail you. 431 00:19:45.640 --> 00:19:46.519 I will do that right now. 432 00:19:46.559 --> 00:19:49.839 I'm going to give out my my cell phone seven 433 00:19:49.880 --> 00:19:53.119 four seven nine nine fifty two eighty seven four seven 434 00:19:53.160 --> 00:19:55.720 nine nine nine fifty two eighty So, Jim, what's going 435 00:19:55.759 --> 00:19:57.079 on with medical payments? 436 00:20:00.079 --> 00:20:00.920 Can you hear me? Okay? 437 00:20:01.240 --> 00:20:02.599 I can hear you? Find Jim? 438 00:20:03.279 --> 00:20:06.359 Okay, great, Hey, tom My daughter is asking me for 439 00:20:06.440 --> 00:20:09.319 advice and I'm not sure what advice to give her, 440 00:20:09.359 --> 00:20:13.000 so okay, and now I need advice from you. In 441 00:20:13.039 --> 00:20:17.000 the past, she has suffered from baso cell carcinoma, and 442 00:20:17.240 --> 00:20:21.519 normally the procedure she goes into the dermatologist. The doctor 443 00:20:21.720 --> 00:20:25.799 excises the cancer, he sews her up, and then sends 444 00:20:25.799 --> 00:20:26.519 her on her way. 445 00:20:27.160 --> 00:20:29.440 And this how long has she had it, sir? 446 00:20:31.559 --> 00:20:35.319 Probably off and on for three years? Roughly? 447 00:20:35.400 --> 00:20:37.680 How is she doing? How is she doings? 448 00:20:39.079 --> 00:20:40.839 When they find it, they just cut it out. It 449 00:20:40.920 --> 00:20:43.680 generally never spreads time, we had a neighbor that had it. 450 00:20:43.759 --> 00:20:46.119 But it's procedure. 451 00:20:46.559 --> 00:20:50.799 But but hold on, doc, my son, my brother's father 452 00:20:50.880 --> 00:20:53.680 in law is on his deathbed with carcinoma. 453 00:20:53.799 --> 00:20:54.799 So how does that happen? 454 00:20:54.960 --> 00:20:59.400 Well, it depends. There's two ways that you describe cancer. 455 00:20:59.440 --> 00:21:03.759 One is all the stage, which tells web stage one, two, three, 456 00:21:03.839 --> 00:21:07.480 or four, and the other is how malignant it is. 457 00:21:08.400 --> 00:21:10.480 So you need a stage and what's called the grade. 458 00:21:11.279 --> 00:21:13.599 But you can't stay on top of carsonova if you 459 00:21:14.119 --> 00:21:15.240 catch it, if it's basil. 460 00:21:15.359 --> 00:21:18.599 So yeah, what part of the body is it on? Jim? 461 00:21:19.039 --> 00:21:22.720 Normally the first two were on her chest just above 462 00:21:22.759 --> 00:21:25.519 her heart area, and then the third one was on 463 00:21:25.559 --> 00:21:28.000 her back on the right side, up her shoulder. 464 00:21:28.200 --> 00:21:30.960 And do they call them lesions or tumors or what. 465 00:21:31.319 --> 00:21:35.200 Well, it's just a basis carcinoma, basically a sun spot. 466 00:21:35.440 --> 00:21:36.799 So anyway, finish the story. 467 00:21:36.880 --> 00:21:37.599 So what happened? 468 00:21:38.839 --> 00:21:41.559 Well, the first two times there was no problem. Like 469 00:21:41.599 --> 00:21:44.119 I said, the dars comes in, takes it out, the 470 00:21:44.240 --> 00:21:47.440 insurance pays their share. My daughter, you know, makes it 471 00:21:47.519 --> 00:21:51.319 the difference. This third time she went in, the doctor 472 00:21:52.079 --> 00:21:55.200 cut out the cancer and then he said, I'm going 473 00:21:55.240 --> 00:21:57.720 to have my colleague come in and sew you up. 474 00:21:58.359 --> 00:22:00.920 And then he walked out the door, and my daughter said, 475 00:22:01.039 --> 00:22:04.119 you know what could she say? Okay, sure the doctor 476 00:22:04.160 --> 00:22:07.920 came in, nice doctor, she said, he sewed her up 477 00:22:08.519 --> 00:22:10.200 and everything was like normal. 478 00:22:10.279 --> 00:22:10.880 She went home. 479 00:22:12.279 --> 00:22:14.480 Then I think a month or two later, she gets 480 00:22:14.480 --> 00:22:17.599 a bill from the office saying that the second doctor 481 00:22:17.640 --> 00:22:21.400 that came in to show her up wasn't covered or 482 00:22:21.440 --> 00:22:25.279 didn't take her insurance. Oh so now she has to 483 00:22:25.319 --> 00:22:25.680 pay it. 484 00:22:26.279 --> 00:22:29.599 No, no, I don't think they can do that. No, no, 485 00:22:30.000 --> 00:22:31.680 you go ahead. 486 00:22:32.079 --> 00:22:35.160 You just tell them that that's a bait and switch 487 00:22:35.640 --> 00:22:40.200 and that the the original doctor was responsible for her 488 00:22:40.240 --> 00:22:42.920 care and if he pointed it off on somebody else, 489 00:22:43.319 --> 00:22:46.720 then he has to accept what the insurance would have 490 00:22:46.759 --> 00:22:48.319 paid the first doctor. 491 00:22:50.000 --> 00:22:52.079 You know what we're gonna do. We're gonna call in 492 00:22:52.160 --> 00:22:55.039 tech insurance. Yeah, we've had this call before, and I'm 493 00:22:55.039 --> 00:22:57.200 pretty sure there's a doctor is correct. 494 00:22:57.279 --> 00:22:59.240 Yeah, there's a couple of things though, if you know 495 00:22:59.400 --> 00:23:02.240 beforehand and it didn't go through all the hoops to 496 00:23:02.279 --> 00:23:04.839 find out if so and so takes your coverage, that's 497 00:23:04.839 --> 00:23:07.799 a different story. But if you go in, if you 498 00:23:07.880 --> 00:23:10.720 go in like she did, and they change it during 499 00:23:10.759 --> 00:23:11.359 the operation. 500 00:23:11.480 --> 00:23:12.200 What are you gonna do? 501 00:23:12.279 --> 00:23:12.400 Go? 502 00:23:12.599 --> 00:23:15.039 Hey, no, don't sew me up on? Wait, I mean 503 00:23:15.039 --> 00:23:16.039 it's ridiculous. 504 00:23:16.359 --> 00:23:19.960 Yeah, what can we let's double check out. I think 505 00:23:20.039 --> 00:23:22.079 docs on the right track marks on the right track, 506 00:23:22.279 --> 00:23:24.839 for sure, But I want to hear. I want to 507 00:23:24.880 --> 00:23:27.160 hear what Integer tells you to do as well. Jim, 508 00:23:27.400 --> 00:23:28.480 do you know what group it was? 509 00:23:29.640 --> 00:23:29.759 Uh? 510 00:23:30.400 --> 00:23:33.000 She's told me, but I can't remember. I didn't write 511 00:23:33.039 --> 00:23:37.839 it down. It's a dermatology department just offer Parker Road. 512 00:23:39.000 --> 00:23:40.599 But I'm sorry I couldn't tell you the name of 513 00:23:40.599 --> 00:23:40.799 the call. 514 00:23:40.920 --> 00:23:41.039 Right. 515 00:23:41.079 --> 00:23:42.559 Hold on, bro hold on, hold on. 516 00:23:42.599 --> 00:23:46.480 We're gonna call Integra Insurance, our health insurance experts and 517 00:23:46.720 --> 00:23:48.640 just get them on real quick. Somebody over there if 518 00:23:48.640 --> 00:23:51.240 we can, uh, Kachina, try to get that done, and 519 00:23:51.279 --> 00:23:53.559 then we're gonna take a quick break and then and 520 00:23:53.839 --> 00:23:56.599 do that. Water pros, by the way, water pros on 521 00:23:56.680 --> 00:23:59.279 that they're rocking and rolling right now with these water systems. 522 00:23:59.319 --> 00:24:03.799 Oh my goodness. These are the water softening and whole 523 00:24:03.839 --> 00:24:06.960 house water softening and conditioning, and then you get the 524 00:24:06.960 --> 00:24:10.079 reverse osmosis drinking water at the kitchen, saying this is 525 00:24:10.119 --> 00:24:15.079 an unbelievable deal. Now water Pros they sell them for together. 526 00:24:15.119 --> 00:24:16.920 They would sell them for a little over five grand 527 00:24:16.960 --> 00:24:19.079 or something. Now they're doing them for thirty one ninety five. 528 00:24:19.279 --> 00:24:21.359 You have to understand even the five rand's a deal. 529 00:24:21.480 --> 00:24:23.240 Now they're doing them for thirty one to ninety five. 530 00:24:23.440 --> 00:24:26.599 And get this, Plumbers would start at fifteen grand for 531 00:24:26.640 --> 00:24:29.480 these two systems. I promise you Waterpros dot net three 532 00:24:29.519 --> 00:24:35.119 O three eight six two five five five four go 533 00:24:35.200 --> 00:24:38.920 with a sure thing Denver's best roofer Excel Roofing dot com. 534 00:24:38.960 --> 00:24:44.680 You don't pay a cent until you're content. Time for 535 00:24:44.720 --> 00:24:48.480 an insurance checkup free, no obligation. In comparison, call Compass 536 00:24:48.519 --> 00:24:51.799 Insurance paying too much your coverage at dozens of insurance 537 00:24:51.799 --> 00:24:54.359 companies find out now three oh three seven seven to 538 00:24:54.400 --> 00:24:57.160 one help. You'll think you're his only customer when you 539 00:24:57.240 --> 00:24:59.680 choose Frank durand the real estate Man dot com to 540 00:24:59.720 --> 00:25:02.960 listen your home with Remax Alliance three all three nine 541 00:25:03.000 --> 00:25:06.599 two zero sixteen twenty two. 542 00:25:07.640 --> 00:25:10.440 Hey Tom Martinez here three all three seven one three 543 00:25:10.480 --> 00:25:11.319 talks seven one. 544 00:25:11.200 --> 00:25:15.480 Three eight two five five. John Jones Junior is with 545 00:25:15.519 --> 00:25:19.119 Integra Insurance. They're busier than a one armed paper hanger 546 00:25:19.240 --> 00:25:24.240 right now because it is open enrollment or they're getting 547 00:25:24.240 --> 00:25:29.400 ready for open enrollment through December. And uh, John Jim 548 00:25:29.480 --> 00:25:34.640 has a very simple question. So his daughter's in surgery 549 00:25:34.759 --> 00:25:40.960 and has some carcinoma removed, and the dermatologist walks out, 550 00:25:41.039 --> 00:25:44.640 and another colleague came in and sewed her up. Her 551 00:25:44.720 --> 00:25:49.119 insurance Uh says, wait a minute, we're gonna pay for 552 00:25:49.200 --> 00:25:50.279 your dermatologists. 553 00:25:50.319 --> 00:25:52.519 He's in network. We're not paying for that other guy. 554 00:25:53.240 --> 00:25:54.039 Have you ever heard that? 555 00:25:55.359 --> 00:25:55.680 Sure? 556 00:25:56.359 --> 00:25:58.839 Well, what is it? Is it wrong? 557 00:25:59.160 --> 00:25:59.359 Well? 558 00:25:59.359 --> 00:25:59.799 That's what ye. 559 00:26:00.160 --> 00:26:04.200 So so Colorado first passed a bill against this from 560 00:26:04.240 --> 00:26:08.519 no surprise billing or legislation as far as dealing with 561 00:26:08.559 --> 00:26:12.880 no surprise billing, and now now it's at the federal 562 00:26:12.960 --> 00:26:15.880 level as well, so so nationwide. And so there are 563 00:26:15.960 --> 00:26:19.039 ways to dispute it. You know, I certainly start with 564 00:26:19.240 --> 00:26:23.640 the insurance company. Uh, it's and explain. I'm sure he has. 565 00:26:24.680 --> 00:26:26.079 But if I don't know, I don't know. 566 00:26:26.200 --> 00:26:28.920 Jim, did you what did you say when your insurance 567 00:26:28.920 --> 00:26:30.279 company said we're not paying it? 568 00:26:31.440 --> 00:26:34.559 Well, it's my daughter. When she called the insurance company, 569 00:26:34.680 --> 00:26:38.640 they said that the second doctor, the one that came 570 00:26:38.680 --> 00:26:43.160 in something about that doctor did not have the proper credentials. 571 00:26:43.400 --> 00:26:46.839 I'm not sure what that means, and that the insurance 572 00:26:46.880 --> 00:26:49.319 won't cover that bill for that doctor. 573 00:26:49.079 --> 00:26:52.279 Well, then that's then I would say it's on her dermatologists. 574 00:26:53.000 --> 00:26:57.839 It might have been a medical student that was doing 575 00:26:57.880 --> 00:27:01.759 an internship there and hang it out and if you know, 576 00:27:01.799 --> 00:27:04.079 if it was a medical student, there's nothing wrong with 577 00:27:04.400 --> 00:27:07.559 having a senior medical student stitch up a wound. But 578 00:27:07.759 --> 00:27:10.519 obviously he's not a doctor and he wouldn't be covered 579 00:27:10.519 --> 00:27:13.160 by the insurance, so that may have been what happened. 580 00:27:14.200 --> 00:27:18.440 Okay, so docs, So the way I look at it, 581 00:27:18.880 --> 00:27:20.880 that's on the dermatologist absolutely. 582 00:27:21.359 --> 00:27:23.920 What do you think? What do you think it is? 583 00:27:23.920 --> 00:27:27.240 Also just just for all listeners, it's always best practice 584 00:27:27.359 --> 00:27:31.480 to be as diligent as possible when you're having things 585 00:27:31.519 --> 00:27:35.400 like that done out patient surgery, whatever it is, that 586 00:27:35.480 --> 00:27:40.039 you're having those conversations with the office with the doctor 587 00:27:40.279 --> 00:27:42.480 to ensure that anyone who walks in there, that's right, 588 00:27:42.920 --> 00:27:46.039 that's right. I mean, unfortunately, that's a lot a lot 589 00:27:46.079 --> 00:27:48.559 of that responsibility is put on us as patient. 590 00:27:48.480 --> 00:27:51.240 But I think it's incumbent on the provider. I don't 591 00:27:51.240 --> 00:27:53.680 think it should be put on us once you get authorization. 592 00:27:54.880 --> 00:27:57.559 Of course, now there's also if there continues to be 593 00:27:57.599 --> 00:27:59.920 an issue with this if you go to the deal. 594 00:28:00.079 --> 00:28:01.880 Why there is if you have a complaint about a 595 00:28:01.960 --> 00:28:06.799 doctor or other healthcare provider, especially for issues involving inappropriate 596 00:28:06.880 --> 00:28:09.799 billing that may be in violation of Colorado's Health Insurance 597 00:28:09.839 --> 00:28:13.319 ARI billing protection, there's a specific spot on the DOI 598 00:28:13.400 --> 00:28:16.160 website where you can file a complaint with the Division 599 00:28:16.160 --> 00:28:18.319 of Professions and Occupations. 600 00:28:18.640 --> 00:28:20.680 Okay, And what department is that? 601 00:28:20.759 --> 00:28:22.079 The Division of Dora. 602 00:28:22.359 --> 00:28:24.200 So if you go to the Division of Insurance Colorado 603 00:28:24.200 --> 00:28:26.400 Division of Insurance and you click file a complaint, and 604 00:28:26.440 --> 00:28:30.000 you scroll down, you'll see it's under the big blue 605 00:28:31.200 --> 00:28:33.599 rectangle that says click here to file an insurance complaint. 606 00:28:33.599 --> 00:28:35.720 If you look under that, it says, if you have 607 00:28:35.720 --> 00:28:40.519 a complaint about a doctor or other health insurance provider, okay, 608 00:28:40.640 --> 00:28:45.119 that you think could be involved in inappropriate billing. 609 00:28:45.480 --> 00:28:46.599 Right and door. 610 00:28:46.920 --> 00:28:49.440 When I said Dora, that's the mother load, that's the 611 00:28:49.480 --> 00:28:52.519 Department of Regulatory Agencies. But underneath that you have then 612 00:28:52.559 --> 00:28:56.319 the individual ones that regulate all of the others, and 613 00:28:56.680 --> 00:29:01.640 the Insurance Commission has a site all onto themselves, right John, Yes. 614 00:29:01.559 --> 00:29:06.920 Sir, and make sure that you call the Dermotolity office 615 00:29:07.279 --> 00:29:11.200 and get the name of the person who did the stitching. 616 00:29:12.440 --> 00:29:16.640 Yeah, and just but basically, I don't think they're going 617 00:29:16.720 --> 00:29:18.079 to come after you for it now while I have 618 00:29:18.119 --> 00:29:21.960 you on the phone, John, when does open enrollment officially start? 619 00:29:23.039 --> 00:29:26.480 So open enrollment for individuals and families underage sixty five 620 00:29:26.519 --> 00:29:29.799 who buy their own health insurance that starts November first, Okay, 621 00:29:30.079 --> 00:29:33.640 annual enrollment. Annual enrollment is for Medicare that's like Medicare 622 00:29:33.640 --> 00:29:38.440 advantage medic Yeah, yah, chription drug plans that starts October fifteenth. 623 00:29:38.480 --> 00:29:41.440 But in either case, it's not too soon for people 624 00:29:41.480 --> 00:29:44.519 to call you, right, No, it's not too soon. 625 00:29:44.559 --> 00:29:49.079 I mean, we can't really quote IFP twenty twenty five 626 00:29:49.079 --> 00:29:51.400 plans i F is individual family plans, So the underage 627 00:29:51.400 --> 00:29:54.599 sixty five it'll probably be a couple more weeks before 628 00:29:54.640 --> 00:29:56.839 we're able to quote twenty twenty five rates. But they're 629 00:29:56.839 --> 00:30:00.400 certainly welcome to call. We can start having conversations exactly. 630 00:30:00.079 --> 00:30:01.839 On what they need and all of that. 631 00:30:02.119 --> 00:30:06.599 So what I tell people is I never and maybe 632 00:30:07.200 --> 00:30:09.440 this seems silly, but I've trusted you guys, for so 633 00:30:09.480 --> 00:30:12.880 many years, I have never ever looked for insurance. You 634 00:30:12.880 --> 00:30:14.480 guys come to me and say, this is good, this 635 00:30:14.559 --> 00:30:17.039 is good, this is good. In fact, I didn't even 636 00:30:17.039 --> 00:30:20.039 know I had a problem. John, You guys saved me 637 00:30:20.119 --> 00:30:23.839 five hundred freakin' bucks a year on just one supplement. 638 00:30:24.000 --> 00:30:25.319 But here, what's the weird thing. 639 00:30:25.359 --> 00:30:28.119 I don't understand, John, I got the same supplement, but 640 00:30:28.160 --> 00:30:31.559 I save five hundred dollars. How did the same great supplement? 641 00:30:31.759 --> 00:30:34.599 How did I go out and back in and save money? 642 00:30:36.400 --> 00:30:40.359 It just depends on you know, if different carriers they 643 00:30:40.359 --> 00:30:44.640 can close the block, things like that that allows you 644 00:30:44.720 --> 00:30:46.680 to get back into if you're on a plan, g 645 00:30:46.799 --> 00:30:48.720 if you medically qualified, and keep in mind, if you're 646 00:30:48.839 --> 00:30:51.839 on a Medicare supplement, you have to medically qualified right 647 00:30:51.920 --> 00:30:54.119 to change your supplement. Right, we have to answer some 648 00:30:54.359 --> 00:30:54.960 questions there. 649 00:30:55.039 --> 00:30:56.119 Oh yeah, they interviewed me. 650 00:30:57.319 --> 00:30:59.960 Even if you've been on one plan for several years 651 00:31:00.079 --> 00:31:02.680 and you're still wealthy, maybe it's worth giving a call 652 00:31:02.720 --> 00:31:04.519 and saying, okay, let's look to see if I can 653 00:31:04.519 --> 00:31:06.160 get back into that same plan. 654 00:31:06.200 --> 00:31:10.240 Right at that and at a different rate. 655 00:31:10.440 --> 00:31:14.200 Absolutely exactly exactly so, your dad says, Tom, I know 656 00:31:14.240 --> 00:31:16.920 you're with I think as well all be. They're great 657 00:31:16.920 --> 00:31:19.200 people and you can go back to them, but we 658 00:31:19.279 --> 00:31:21.599 have another plan with them that's cheaper, that has the 659 00:31:21.640 --> 00:31:23.359 same benefits. And I said, well, let's do it, and 660 00:31:23.359 --> 00:31:24.880 you said, but you're gonna have to qualify. 661 00:31:25.119 --> 00:31:26.359 If not, you keep what you have. 662 00:31:26.640 --> 00:31:29.039 But see, these are things these guys tell you about 663 00:31:29.279 --> 00:31:32.440 and coach you, and that's what's important. Uh So I 664 00:31:32.599 --> 00:31:34.480 urge you don't ever do it alone. Three h three 665 00:31:34.480 --> 00:31:36.839 four six six fifty five hundred is their number. Four 666 00:31:36.839 --> 00:31:45.359 sixty six fifty five hundred. INTEGRT Insurance dot com. Go 667 00:31:45.480 --> 00:31:49.200 with a sure thing Denver's best roofer Excel Roofing dot com. 668 00:31:49.240 --> 00:31:55.000 You don't pay a cent until you're content. Time for 669 00:31:55.000 --> 00:31:58.279 an insurance check up free, no obligation. In comparison, call 670 00:31:58.319 --> 00:32:01.480 Compass Insurance. Pay too much much your coverage at dozens 671 00:32:01.519 --> 00:32:04.279 of insurance companies find out now three all three seven 672 00:32:04.359 --> 00:32:07.160 seven to one help. You'll think you're his only customer 673 00:32:07.200 --> 00:32:09.480 when you choose Frank durand the real estate Man dot 674 00:32:09.480 --> 00:32:12.799 com to list your home with Remax Alliance three all 675 00:32:12.839 --> 00:32:21.039 three nine two zero sixteen twenty two. Hi, Tom Martino, 676 00:32:21.960 --> 00:32:25.079 you're Troubleshooter three all three seven one three talks seven 677 00:32:25.119 --> 00:32:29.119 one three eight two five five. So, Nick Gravina, I 678 00:32:29.160 --> 00:32:32.160 got some questions for you on your fifty lines of windows. 679 00:32:32.200 --> 00:32:35.759 Now do you have somebody wants to know if you 680 00:32:35.759 --> 00:32:37.000 have clad windows? 681 00:32:38.000 --> 00:32:40.119 Yes, vinyl windows. 682 00:32:39.640 --> 00:32:42.440 Or fiberglass windows or what kind of frames? 683 00:32:42.519 --> 00:32:43.359 Do you have? 684 00:32:44.000 --> 00:32:45.079 Any and all of them? 685 00:32:45.279 --> 00:32:50.319 Okay? Now multiples of each of them? Okay, what do 686 00:32:50.400 --> 00:32:50.839 you like? 687 00:32:51.119 --> 00:32:54.480 I know that professionally, I've looked at these over the 688 00:32:54.559 --> 00:32:59.119 years and I don't think. I think, I don't think 689 00:32:59.160 --> 00:33:01.559 there's anyone better than the other. I don't like, by 690 00:33:01.599 --> 00:33:04.519 the way, anything would at all. That's just my own 691 00:33:04.559 --> 00:33:09.599 personal preference. Wood just doesn't hold up in Colorado. I 692 00:33:09.759 --> 00:33:12.720 like clad, that's okay if you cover the wood. 693 00:33:14.200 --> 00:33:15.160 But are all. 694 00:33:15.160 --> 00:33:18.960 Clad windows wood underneath or are they other things underneath? 695 00:33:19.200 --> 00:33:21.160 Most of them when they're clad, they are a wood 696 00:33:21.200 --> 00:33:25.640 based window. So they all have pros and cons. That's 697 00:33:25.640 --> 00:33:28.759 why we sell them all. You know, some is color, 698 00:33:28.839 --> 00:33:32.799 some's aesthetics, some strength, some is beauty. It just depends, 699 00:33:32.839 --> 00:33:34.759 you know. Truthfully, at the end of the day, I 700 00:33:34.799 --> 00:33:37.359 am a woodclad guy. I love the beauty of wood. 701 00:33:38.519 --> 00:33:40.000 I think it's great. I think it has some of 702 00:33:40.000 --> 00:33:43.359 the best paint properties for the Colorado weather. But it 703 00:33:43.440 --> 00:33:46.039 is on the upper echelonce, you know. But we have 704 00:33:46.119 --> 00:33:49.359 something for everybody. And again, some people like yourself, don't 705 00:33:49.400 --> 00:33:50.759 like wood. They've had bad experience. 706 00:33:51.319 --> 00:33:53.519 No, no, I don't mind. The clad would, but I wouldn't. 707 00:33:53.559 --> 00:33:54.839 I hate what regular would. 708 00:33:54.880 --> 00:33:56.759 Yeah, right, And then we have people that you know, 709 00:33:56.839 --> 00:33:59.039 vinyl has such a bad name out there because of 710 00:33:59.119 --> 00:34:03.119 the cheap builder. But there's fantastic vinyl out there too, 711 00:34:03.240 --> 00:34:05.720 you know. Again, it's just people feed into it. You know, 712 00:34:05.799 --> 00:34:08.519 five glass has great properties. There's composits out there that 713 00:34:08.559 --> 00:34:09.280 are fantastical. 714 00:34:09.480 --> 00:34:12.239 I don't I'm gonna ask, if you were putting windows 715 00:34:12.239 --> 00:34:13.519 in your house, what would you use? 716 00:34:13.679 --> 00:34:15.800 I mean, I'm not saying the other ones are bad, 717 00:34:15.840 --> 00:34:16.719 but what would you use? 718 00:34:16.840 --> 00:34:18.280 I mean? What I put in my house was our 719 00:34:18.360 --> 00:34:20.719 highest grade vinyl. That was the most insulated window that 720 00:34:20.719 --> 00:34:21.239 we could find. 721 00:34:22.559 --> 00:34:29.719 All right, thank you very much. I'm Tom Martine. 722 00:34:30.840 --> 00:34:34.079 Go with a sure thing Denver's Best roofer Excel roofing 723 00:34:34.199 --> 00:34:34.800 dot com. 724 00:34:34.840 --> 00:34:36.840 You don't pay a cent until you're content. 725 00:34:40.239 --> 00:34:43.400 Time for an insurance check up, free, no obligation comparison, 726 00:34:43.559 --> 00:34:47.119 call Compass Insurance, pay too much your coverage at dozens 727 00:34:47.119 --> 00:34:48.119 of insurance companies. 728 00:34:48.199 --> 00:34:50.239 Find out now three O three seven to seven to 729 00:34:50.280 --> 00:34:50.800 one help. 730 00:34:50.960 --> 00:34:53.599 You'll think you're his only customer when you choose Frank 731 00:34:53.679 --> 00:34:56.119 durand the real estate Man dot Com to list your 732 00:34:56.159 --> 00:34:59.719 home with Remax Alliance three three nine two zero sixteen 733 00:34:59.760 --> 00:35:00.519 twent two. 734 00:35:06.199 --> 00:35:06.599 Ripped. 735 00:35:09.719 --> 00:35:11.599 You need advice so you don't have. 736 00:35:13.760 --> 00:35:16.159 Come running, just as as can. 737 00:35:17.440 --> 00:35:23.079 Shooter's gonna help coming. Man Dix is the Troubleshooter Show. 738 00:35:23.719 --> 00:35:28.119 Now Tom Martino, Hi, Tom Martino Here three O three 739 00:35:28.360 --> 00:35:31.119 seven one three talk seven one three eight two five 740 00:35:31.239 --> 00:35:34.559 five here to help you solve problems, answer questions taking place, 741 00:35:34.599 --> 00:35:37.639 make your life a little easier. So let's get to 742 00:35:37.719 --> 00:35:40.880 the phones and see what we can do for you. Okay, Now, 743 00:35:41.519 --> 00:35:43.440 one thing I want to mention. We have a guest today, 744 00:35:43.519 --> 00:35:47.760 Nick Gravina from Gravina Windows and Siding, and they are 745 00:35:47.760 --> 00:35:53.320 on West Evans and UH have been fine in Denver. 746 00:35:53.039 --> 00:35:54.760 As long as I have been longer. 747 00:35:56.159 --> 00:36:00.400 So I believe the dad, the granddad started this seventy 748 00:36:00.440 --> 00:36:03.320 two and then Larry Grevina went. 749 00:36:03.239 --> 00:36:04.400 To work for his dad. 750 00:36:06.239 --> 00:36:07.079 In Height. 751 00:36:07.360 --> 00:36:09.360 He started his own company. He went to work in 752 00:36:09.480 --> 00:36:11.679 seventy two and started his own company in eighty eight. 753 00:36:12.039 --> 00:36:16.159 If I had that correctly, sounds correct anyway? Three oh 754 00:36:16.280 --> 00:36:19.039 three seven one three talks seven one three eight two 755 00:36:19.159 --> 00:36:26.199 five five. Deputy Bow has an update and we need 756 00:36:26.239 --> 00:36:28.639 to talk about that one. I got to find that 757 00:36:28.719 --> 00:36:32.920 original call, Deputy Bow, which one was? 758 00:36:33.000 --> 00:36:38.079 It came in on Wednesday, September twenty fifth. Uh, he 759 00:36:38.199 --> 00:36:42.880 bought some tickets in June to the Alan Jackson concert 760 00:36:43.039 --> 00:36:44.960 and yes, I remember. 761 00:36:44.719 --> 00:36:48.159 That act and they recently because he got an email 762 00:36:48.199 --> 00:36:52.199 saying the tickets were transferred to a guy named Josh 763 00:36:52.280 --> 00:36:57.719 Loop and with a Gmail address, and did someone someone 764 00:36:57.800 --> 00:37:00.519 hacked in? We heard to what five thousands? 765 00:37:00.679 --> 00:37:02.800 Yeah, there was a lot of five million. 766 00:37:02.480 --> 00:37:04.159 Sorry five million accounts. 767 00:37:04.440 --> 00:37:04.639 Yeah. 768 00:37:04.679 --> 00:37:07.400 I don't think it was Richard. It wasn't Richard's fault, 769 00:37:07.440 --> 00:37:10.480 but they did transfer the ownership of the tickets to 770 00:37:11.280 --> 00:37:11.719 I think. 771 00:37:11.920 --> 00:37:15.360 A burner email and what happened. So I was able. 772 00:37:15.599 --> 00:37:17.519 I made a few phone calls and I was able 773 00:37:17.559 --> 00:37:19.880 to They wouldn't talk to me, but I had the 774 00:37:20.000 --> 00:37:24.960 email of my request to the immediate department of Ticketmaster 775 00:37:25.880 --> 00:37:28.440 and they sent me an email back there very nice. 776 00:37:28.480 --> 00:37:30.559 They said they would look into the issue. I called 777 00:37:30.599 --> 00:37:33.480 the Richard Todd and said, just be patient. I think 778 00:37:33.519 --> 00:37:36.360 we can get somewhere with this. And the very next 779 00:37:36.480 --> 00:37:40.639 day they restored his tickets back. 780 00:37:40.400 --> 00:37:43.440 To his phone so he can go to the Alan. 781 00:37:43.239 --> 00:37:49.400 Jackson concert whoever he is in January twenty twenty five. 782 00:37:49.760 --> 00:37:52.280 And this was a nineteen hundred dollars value. 783 00:37:52.760 --> 00:37:54.639 So I think you should pull your dinger out for 784 00:37:54.679 --> 00:37:56.039 that one. 785 00:37:56.679 --> 00:37:58.800 My dinger was already out in my hand when you 786 00:37:58.840 --> 00:38:03.239 said that, so I was able to and I do 787 00:38:03.360 --> 00:38:09.119 think tm I tom too much information. All right, hey, Bo, 788 00:38:09.320 --> 00:38:13.280 that's really that's great. Bo is to listen on this 789 00:38:13.360 --> 00:38:15.960 other one you're working on. Le let's just get it 790 00:38:15.960 --> 00:38:22.280 out to God. It sucks. So this Garcia guy, justin Garcia, 791 00:38:22.840 --> 00:38:25.159 what's an update, let's talk about it. I know that 792 00:38:25.480 --> 00:38:29.239 I know that Dmitri helped a little, but I know 793 00:38:29.320 --> 00:38:32.639 that you've been really spearheading this, So take it away, Bo. 794 00:38:32.800 --> 00:38:33.440 What's going on? 795 00:38:34.320 --> 00:38:39.000 So the latest is we finally got the right district attorney. 796 00:38:39.360 --> 00:38:44.480 This happened that they all passo district attorney is responsible 797 00:38:44.519 --> 00:38:46.159 for this jurisdiction. 798 00:38:45.639 --> 00:38:47.039 In this area. 799 00:38:47.199 --> 00:38:51.079 But Carol called the DA would not do anything till 800 00:38:51.119 --> 00:38:54.719 a replice report was made. So she did call the 801 00:38:54.760 --> 00:38:59.639 police actually a month ago and out a report going. 802 00:39:00.400 --> 00:39:04.039 So we're trying to get a copy of the report, 803 00:39:04.519 --> 00:39:08.000 and I told Carol they're kind of Kloro Springs police 804 00:39:08.039 --> 00:39:09.719 is kind of dragging her feet on report. 805 00:39:09.800 --> 00:39:11.280 So I told her she needs to. 806 00:39:11.239 --> 00:39:14.239 Even go to the station today and get a copy 807 00:39:14.280 --> 00:39:18.559 of this police report about Justin Garcia's theft of sixty 808 00:39:18.599 --> 00:39:23.880 two thousand dollars so the district attorney and al Paso 809 00:39:23.960 --> 00:39:28.159 can start working on it. Dimitri was very instrumental in 810 00:39:28.199 --> 00:39:32.639 finding a local lawyer up here in Parker, Colorado that's 811 00:39:32.679 --> 00:39:37.320 willing to talk to her pro bono about starting action 812 00:39:37.519 --> 00:39:39.719 against Garcia. 813 00:39:40.440 --> 00:39:45.440 Listen, this Garcia guy. He was all big mouth, big 814 00:39:45.480 --> 00:39:48.199 big mouth, talking about how honest he is and how 815 00:39:48.239 --> 00:39:52.880 we have it all wrong. He's gone curiously silent, hasn't he. Yes, 816 00:39:53.119 --> 00:39:55.519 he wanted to make in all kinds of threats, wasn't he. 817 00:39:55.519 --> 00:39:58.719 He threatened me for slander, you slander, and he said 818 00:39:58.719 --> 00:40:00.199 he was going to come onto the show, but he 819 00:40:00.280 --> 00:40:03.639 actually did call in, but he called into the wrong 820 00:40:04.320 --> 00:40:05.199 the wrong show. 821 00:40:05.840 --> 00:40:07.920 So I left him my message and I said we're 822 00:40:07.960 --> 00:40:10.239 here from ten to two. 823 00:40:10.920 --> 00:40:13.480 I gave him them phone numbers to call in and 824 00:40:14.159 --> 00:40:15.599 stay chure side of the story. 825 00:40:15.679 --> 00:40:17.159 So you're not going to be slandered. 826 00:40:18.639 --> 00:40:19.840 Yeah, he just don't call in. 827 00:40:19.960 --> 00:40:20.280 I know. 828 00:40:20.519 --> 00:40:23.800 I'm gonna tell you. I know you're listening justin Garcia. 829 00:40:24.599 --> 00:40:26.280 You need to call in and better. 830 00:40:26.280 --> 00:40:27.400 He's a scumbag. 831 00:40:28.320 --> 00:40:31.639 Remember I took that call, guys. He called in during 832 00:40:31.719 --> 00:40:34.079 Dan Caplis and he stayed on for half an hour, 833 00:40:34.679 --> 00:40:37.760 and I actually put him on hold multiple times to 834 00:40:37.800 --> 00:40:42.719 take other callers because Jan Caplis takes calls, and he 835 00:40:42.840 --> 00:40:47.679 stayed through. But inevitably he said nope, we're going to 836 00:40:47.719 --> 00:40:51.639 handle this in court, and that's where you'll hear my voice. 837 00:40:53.519 --> 00:40:57.960 Yeah, he is a scumb gumbag. Now here's what I 838 00:40:57.960 --> 00:40:59.400 want you to do. I want you to call this 839 00:40:59.519 --> 00:41:02.079 scumbag and tell him you heard about him. You're going 840 00:41:02.159 --> 00:41:04.760 to pass the word around, try to get online and 841 00:41:04.800 --> 00:41:07.400 make as many reviews as you can based on this case. 842 00:41:07.840 --> 00:41:11.559 Seven to one, nine, five, seven, one zero. 843 00:41:11.360 --> 00:41:12.320 Four three seven. 844 00:41:12.639 --> 00:41:18.440 He goes by several names, Patriot Building, Patriot Remodeling Services, 845 00:41:18.880 --> 00:41:26.039 and Patriot Remodeling Services LLC. And also this the latest 846 00:41:26.039 --> 00:41:28.679 one what was the name of that omnate. 847 00:41:28.280 --> 00:41:30.800 Architecture, Engineering and construction? 848 00:41:30.960 --> 00:41:32.840 Thank you, thank you. That's it. 849 00:41:33.159 --> 00:41:39.000 This guy is truly a piece of garbage. So justin Garcia, 850 00:41:39.440 --> 00:41:40.920 I told you, come. 851 00:41:40.719 --> 00:41:44.239 After me, bro, get your attorney. Who's your attorney? Let's talk. 852 00:41:45.079 --> 00:41:47.920 I want to tear you up and then chew you 853 00:41:48.039 --> 00:41:50.639 up and spit you out like that garbage you are. 854 00:41:51.280 --> 00:41:53.119 In fact, I don't think i'd chew you up because 855 00:41:53.119 --> 00:41:57.000 you're so disgusting. I think instead we just put you 856 00:41:57.079 --> 00:41:58.519 straight in the trash. 857 00:41:58.920 --> 00:42:01.440 I'd like to give out his his address. 858 00:42:01.039 --> 00:42:07.000 Tom Well, I'm hesitant, okay. I don't want crazy. Look, 859 00:42:07.159 --> 00:42:09.519 I don't want people saying, you know, we heard about you, 860 00:42:09.519 --> 00:42:11.559 you're a scumbag, you sold sixty two grand I don't 861 00:42:11.559 --> 00:42:14.159 want people trying to take matters into their own hands, 862 00:42:15.119 --> 00:42:17.280 as far as injury to this guy or anything. 863 00:42:17.320 --> 00:42:18.840 Obviously, So we need. 864 00:42:18.679 --> 00:42:21.519 To keep calling his phone number, filling professionally. 865 00:42:21.599 --> 00:42:23.000 We got to shut him down. So we got to 866 00:42:23.000 --> 00:42:25.400 shut him down. Yes, seven one nine five seven, one 867 00:42:25.480 --> 00:42:28.519 zero four three seven. What tell me what happens when 868 00:42:28.559 --> 00:42:32.079 you call that number? Did anyone call lately seven one 869 00:42:32.199 --> 00:42:35.159 nine five seven one zero four three seven? 870 00:42:35.320 --> 00:42:37.400 You can leave a voice. I called the other day. 871 00:42:37.440 --> 00:42:39.400 The voicemail was full, but I think a lot of 872 00:42:39.440 --> 00:42:42.639 our loyal listeners were calling in to the number. 873 00:42:42.679 --> 00:42:45.960 But do you have an email that I do not? 874 00:42:46.199 --> 00:42:49.440 Oh yeah, he does, he does. Here it is ready. 875 00:42:49.639 --> 00:42:56.599 I think de found this Patriot Remodeling Services LC at 876 00:42:56.639 --> 00:42:59.159 gmail dot com. I'm going to put that up on 877 00:42:59.199 --> 00:43:05.119 YouTube and I want you guys. I want you guys 878 00:43:05.199 --> 00:43:12.159 to email Justin the scumbag. That's what I'm writing, and 879 00:43:12.239 --> 00:43:13.599 I'm gonna give it right here. 880 00:43:13.719 --> 00:43:14.760 Let's do it. 881 00:43:14.800 --> 00:43:18.400 And Tom, Yes, there's also a private detective who contacted 882 00:43:18.400 --> 00:43:22.679 me on Monday night and he volunteered to help us 883 00:43:22.719 --> 00:43:25.559 research Justin Garcia's background. 884 00:43:25.159 --> 00:43:27.280 And see if he has any assets exactly. 885 00:43:27.360 --> 00:43:29.800 And he already sent me about a dozen screenshots of 886 00:43:29.840 --> 00:43:33.000 the information he found. So Justin, if you're listening, please 887 00:43:33.000 --> 00:43:34.760 write a check. There's a freight try No. 888 00:43:34.800 --> 00:43:36.440 No, no, no, We're going to get him. I want 889 00:43:36.480 --> 00:43:38.519 to get him arrested. This this is a crime. I 890 00:43:38.559 --> 00:43:41.280 don't care what you say. This is a crime. This 891 00:43:41.679 --> 00:43:47.800 is a crime. You steal money. What are you kidding me? 892 00:43:49.519 --> 00:43:52.360 At least that's my opinions. 893 00:43:53.199 --> 00:43:56.440 Anybody else have another opinion on that. Can you possibly 894 00:43:56.480 --> 00:44:01.119 say it's not? And by the way, way I want 895 00:44:01.159 --> 00:44:06.000 you guys to, uh do me a favor. I got 896 00:44:06.039 --> 00:44:09.960 a text here saying when they call, they don't get anything. 897 00:44:11.079 --> 00:44:15.199 Now somebody got a busy signal. Nobody's emailed yet. 898 00:44:16.480 --> 00:44:16.880 Anyway. 899 00:44:16.920 --> 00:44:21.480 Three oh three seven one, three eight, two five five 900 00:44:21.599 --> 00:44:27.079 is our number now on this thing. I just want 901 00:44:27.119 --> 00:44:28.599 you to know we're not going to give up on 902 00:44:28.639 --> 00:44:31.679 it now. We had another problem we're going to come 903 00:44:31.679 --> 00:44:37.400 back to on the residential mail delivery, and that had 904 00:44:37.440 --> 00:44:39.679 to do with was it Bailey, you know what was 905 00:44:39.719 --> 00:44:42.000 the what was the section or area? 906 00:44:42.119 --> 00:44:42.639 Just tell me that. 907 00:44:42.800 --> 00:44:45.440 So the town is called Bellevue. 908 00:44:45.199 --> 00:44:49.519 Bellevue, Yeah, and the postal people at Bellevue are liars 909 00:44:50.000 --> 00:44:52.039 and we're going to tell you about that and we 910 00:44:52.039 --> 00:44:55.719 we we ratted them out, and uh, I'm going to 911 00:44:55.760 --> 00:44:59.880 give you the results coming up on the Troubleshooter Show. 912 00:45:04.519 --> 00:45:07.800 Go with a sure Thing Denver's Best Roofer Excel Roofing 913 00:45:07.880 --> 00:45:12.039 dot com. You don't pay a cent until you're contenth 914 00:45:13.920 --> 00:45:17.079 time for an insurance check up free no obligation comparison 915 00:45:17.239 --> 00:45:20.800 call Compass Insurance paying too much your coverage at dozens 916 00:45:20.800 --> 00:45:23.519 of insurance companies. Find out now three oh three seven 917 00:45:23.639 --> 00:45:26.639 seven one help. You'll think you're his only customer when 918 00:45:26.679 --> 00:45:29.159 you choose Frank durand the real estate Man dot com 919 00:45:29.159 --> 00:45:32.320 to list your home with Remax Alliance three oh three 920 00:45:32.360 --> 00:45:43.079 nine two zero sixteen twenty two. Hi Tom Martino, your 921 00:45:43.440 --> 00:45:47.400 troubleshooter three oh three seven one three talk three O 922 00:45:47.519 --> 00:45:51.920 three seven one three eight two five five. Welcome to 923 00:45:51.960 --> 00:45:55.239 the show. Three O three seven one three talks seven 924 00:45:55.280 --> 00:46:00.639 one three eight two five five. Let's continue our fifestivities 925 00:46:00.719 --> 00:46:04.559 here with any questions you might have. I have some 926 00:46:04.679 --> 00:46:11.519 texts for Nick Gravina Gravina Windows dot com. All right, 927 00:46:11.639 --> 00:46:15.639 we talked about frames. You have clad, you have aluminum, 928 00:46:16.039 --> 00:46:22.280 you have vinyl, you have fiberglass, you have wood windows 929 00:46:22.599 --> 00:46:26.639 right correct, and you have them all. Now as far 930 00:46:26.800 --> 00:46:33.039 as the glass, the IGU, the insulated glass unit. 931 00:46:33.480 --> 00:46:38.119 Someone wants to know your take on the low E film. 932 00:46:38.679 --> 00:46:40.719 Is it worth it? Do you like the low E? 933 00:46:41.159 --> 00:46:44.360 Absolutely? And there's different types of low E, So being 934 00:46:44.400 --> 00:46:47.960 talked about that being educated in Lowe is very important. 935 00:46:48.079 --> 00:46:50.199 I think I think there's a lot of companies out 936 00:46:50.199 --> 00:46:53.000 there that are not educated. They just say, hey, it 937 00:46:53.039 --> 00:46:55.320 has low e. They don't know the different properties that 938 00:46:55.400 --> 00:46:58.320 are you know, gonna be better for the homeowner and 939 00:46:58.360 --> 00:47:01.920 how the house reacts in g efficient wise. So you know, 940 00:47:01.960 --> 00:47:03.679 most people we have like a two coat or a 941 00:47:03.760 --> 00:47:07.239 three coat system, and everybody calls it something different. 942 00:47:07.440 --> 00:47:08.280 Does it wear off? 943 00:47:09.039 --> 00:47:12.280 It shouldn't know. It's it's an actual you know, silver 944 00:47:12.360 --> 00:47:15.480 oxide that's that's sprayed on the glass that's in between 945 00:47:15.559 --> 00:47:18.679 the two sealed units. So it should never wear off 946 00:47:18.719 --> 00:47:22.800 because it's actual metal flake, you know. But the two 947 00:47:22.840 --> 00:47:26.280 coats going to give you some some solar reflection, but 948 00:47:26.400 --> 00:47:28.119 the three coats going to give you even more. So 949 00:47:28.159 --> 00:47:30.719 if you have no trees and west and south facing 950 00:47:30.719 --> 00:47:32.920 and you just get cooked, you want to go into 951 00:47:32.960 --> 00:47:35.360 that three coat process. And when you go up into 952 00:47:35.360 --> 00:47:38.800 the mountains sometimes you know, you don't want to reflect 953 00:47:38.840 --> 00:47:40.519 the solar, you want to accept it. And then we 954 00:47:40.559 --> 00:47:43.639 do an inboard lowy which helps retain the heat on 955 00:47:43.679 --> 00:47:46.639 the interior. So knowing all the different combinations of all 956 00:47:46.639 --> 00:47:50.280 that stuff actually really helps improve the overall experience instead 957 00:47:50.280 --> 00:47:52.360 of just taken the base package, or if it's a 958 00:47:52.400 --> 00:47:55.280 new salesman at a company that doesn't know anything, you know, 959 00:47:55.280 --> 00:47:58.039 it's We try to educate all our customers excuse me 960 00:47:59.480 --> 00:48:01.400 on you know, the Lower East, so to make sure 961 00:48:01.400 --> 00:48:03.440 that they understand what they're getting and what's best for them, 962 00:48:03.480 --> 00:48:05.159 because they're the ones who live there and we don't. 963 00:48:06.239 --> 00:48:10.440 Can you, Tom, can you weigh in on the argne gas? 964 00:48:11.480 --> 00:48:13.760 I think argone gas is great. We use it in 965 00:48:13.840 --> 00:48:15.880 our vinyl products. We do not use it in our 966 00:48:15.920 --> 00:48:19.800 fiberglass or claud products. My reasoning behind that is most people, 967 00:48:20.079 --> 00:48:22.079 or most of the manufacturers, we have a cap at 968 00:48:22.079 --> 00:48:25.599 five thousand feet for argon. We're just barely above that here, 969 00:48:25.679 --> 00:48:28.400 you know, at the fifty two to eighty city the 970 00:48:28.480 --> 00:48:30.840 vinyl I do it in because the vinyl's more pliable. 971 00:48:30.960 --> 00:48:33.039 So I feel, what does what does ar gone gas 972 00:48:33.079 --> 00:48:35.000 do in these window units? 973 00:48:35.159 --> 00:48:37.280 So it's a clear nert gas that's you know, about 974 00:48:37.280 --> 00:48:40.239 three to four times more dense than air. So just 975 00:48:40.320 --> 00:48:42.159 like if you have an empty cavity between your two 976 00:48:42.199 --> 00:48:44.559 by four walls and your house, it's kind of like 977 00:48:44.599 --> 00:48:47.880 putting that fiberglass insulation area. It helps slow the process 978 00:48:47.920 --> 00:48:51.280 of the energy transfer, so it takes longer for the 979 00:48:51.360 --> 00:48:54.599 transfer to go through on the energy. One of the 980 00:48:54.599 --> 00:48:57.960 best examples I've ever been told was if you're standing 981 00:48:58.039 --> 00:49:02.000 on a diving sort of a pool with no water 982 00:49:02.039 --> 00:49:04.519 in it, and you drop a bowling ball that's air, 983 00:49:05.079 --> 00:49:07.159 you fill it up with water, that bowling ball hits 984 00:49:07.320 --> 00:49:10.239 and slowly sinks, and that bowling ball is kind of 985 00:49:10.280 --> 00:49:12.320 what the energy would do. It just takes longer for 986 00:49:12.400 --> 00:49:13.559 that transfer to happen. 987 00:49:13.920 --> 00:49:14.239 Gotcha. 988 00:49:14.559 --> 00:49:18.599 It also helps with sound, so it's really good. But 989 00:49:18.679 --> 00:49:21.159 we do not put them in our fiberglass or clad 990 00:49:21.159 --> 00:49:24.559 windows here because those are more rigid frames, and I 991 00:49:24.639 --> 00:49:27.239 do believe you're gonna have more premature seal failures and 992 00:49:27.400 --> 00:49:31.000 or more stress cracks because the frames are stronger than 993 00:49:31.039 --> 00:49:31.880 the glass at that point. 994 00:49:33.400 --> 00:49:36.480 Very interesting, very interesting. Okay, I want to go back 995 00:49:36.480 --> 00:49:39.519 to the phones here. People give us a call if 996 00:49:39.519 --> 00:49:41.840 you have any questions on anything today or a problem 997 00:49:41.880 --> 00:49:44.840 question or complain, don't let it faster. Three oh three 998 00:49:44.880 --> 00:49:48.000 seven one three talk three oh three seven one three eight. 999 00:49:47.800 --> 00:49:48.840 Two five five. 1000 00:49:49.320 --> 00:49:51.280 We're gonna get back to that post office thing. Yes, 1001 00:49:51.320 --> 00:49:53.079 I promise you that, but I want to go to Rodney. 1002 00:49:53.159 --> 00:49:56.199 Rodney, go ahead, good morning. Hey. 1003 00:49:56.400 --> 00:49:57.360 I just wanted to let. 1004 00:49:58.760 --> 00:50:01.400 Well, I just wanted to let you know that there 1005 00:50:01.440 --> 00:50:06.679 is an individual named Gary Crocker that is presenting himself 1006 00:50:06.760 --> 00:50:11.639 as the official publisher's Clarenhouse Winter's Circle sent me a 1007 00:50:11.679 --> 00:50:14.639 beautiful article about Winner's Circle. 1008 00:50:15.119 --> 00:50:18.360 Now, hold on, so you're saying this is a scam. 1009 00:50:19.000 --> 00:50:20.320 Oh, yes, it is a scam. 1010 00:50:20.400 --> 00:50:23.159 And what the guy? He did obviously a fake name? 1011 00:50:23.199 --> 00:50:24.599 What did he give you a name on the phone? 1012 00:50:25.480 --> 00:50:27.440 He gave me a well his name, he has a 1013 00:50:27.559 --> 00:50:30.239 real name. But he did send me a picture of 1014 00:50:30.320 --> 00:50:32.880 him with the driver's license because I questioned him. 1015 00:50:33.079 --> 00:50:36.639 Wait, wait, wait, so what's his name, Gary Crocker? 1016 00:50:37.320 --> 00:50:40.599 And where what kind of a driver's license is a Colorado? 1017 00:50:41.440 --> 00:50:43.119 It was a Nevada driver's license. 1018 00:50:43.480 --> 00:50:46.840 Okay this picture? Suppose did he call you first? 1019 00:50:48.760 --> 00:50:48.920 Yes? 1020 00:50:49.599 --> 00:50:51.280 Okay? And what did he promise? 1021 00:50:52.519 --> 00:50:56.480 He promised me a eight million dollars and five five 1022 00:50:56.519 --> 00:50:58.239 thousand dollars a week and a nu. 1023 00:50:58.199 --> 00:51:01.719 Mer Say, so did he say you want I was. 1024 00:51:01.719 --> 00:51:04.039 A wonder number one winner? Yes? 1025 00:51:06.000 --> 00:51:06.360 Really? 1026 00:51:06.800 --> 00:51:08.519 And what did you have to do to get it? 1027 00:51:09.800 --> 00:51:13.559 Well, at the bottom of the letter down here, it says, 1028 00:51:13.920 --> 00:51:16.559 in order to receive that, you have to have to 1029 00:51:16.599 --> 00:51:19.960 register it. And in order to do that. 1030 00:51:19.239 --> 00:51:23.679 That was five million, right, And what's to see. 1031 00:51:25.159 --> 00:51:26.719 To phast three hundred dollars. 1032 00:51:27.000 --> 00:51:28.920 Okay, did you pay it? Well, that's a hell of 1033 00:51:28.960 --> 00:51:31.360 a bargain. Yeah, what idiot's not going to pay that 1034 00:51:31.440 --> 00:51:32.360 to get five million? 1035 00:51:32.599 --> 00:51:36.320 So what was so funny? It was last night I 1036 00:51:36.440 --> 00:51:40.840 was online with him and I saw him a picture 1037 00:51:40.880 --> 00:51:46.199 of him in the background, which is a guy I 1038 00:51:46.199 --> 00:51:51.400 guess from Puerto Rico, Sandwand or someplace. But anyway, the 1039 00:51:51.440 --> 00:51:53.960 picture that's on his driver's license is a white guy 1040 00:51:54.440 --> 00:52:01.079 and he's a Caribbean individual. But they think of what 1041 00:52:01.159 --> 00:52:02.440 was that three hundred dollars? 1042 00:52:02.519 --> 00:52:03.360 Damn foreigners. 1043 00:52:03.679 --> 00:52:07.320 I'll yeah, he said, well, I'll pay the two hundred 1044 00:52:07.360 --> 00:52:08.559 and you only pay one hunding. 1045 00:52:08.639 --> 00:52:10.719 So I said, did you pay? 1046 00:52:13.360 --> 00:52:15.159 If I put up the money, will you split the 1047 00:52:15.199 --> 00:52:16.159 five million with me? 1048 00:52:17.039 --> 00:52:17.400 Yeah? 1049 00:52:17.480 --> 00:52:19.239 I will. 1050 00:52:19.960 --> 00:52:22.360 Do you have hold on? Seriously? Do you have a 1051 00:52:22.480 --> 00:52:23.280 number for this guy? 1052 00:52:24.800 --> 00:52:25.000 Oh? 1053 00:52:25.079 --> 00:52:28.719 Yeah, phone numbers here, but uh no, can I call him? 1054 00:52:28.760 --> 00:52:30.960 I want to call him? 1055 00:52:31.079 --> 00:52:35.159 Yeah, I've got they list their phone numbers. 1056 00:52:35.800 --> 00:52:37.840 Hold on, don't, don't, don't, don't, don't give it to 1057 00:52:37.840 --> 00:52:39.079 me on the air. I want you to give it 1058 00:52:39.119 --> 00:52:40.239 to Kachina off the air. 1059 00:52:40.880 --> 00:52:41.679 Do it right now. 1060 00:52:41.960 --> 00:52:45.440 Hold on, Katchina, get this number down I'm sure this 1061 00:52:45.559 --> 00:52:47.719 is this guy off shore, and I'm sure I can take 1062 00:52:47.719 --> 00:52:49.079 the chance of exposing this. 1063 00:52:49.079 --> 00:52:55.559 Son of a person. Nick Kravina, another quick question for you, Yes, sir, 1064 00:52:55.800 --> 00:53:00.480 somebody just texted this. Is it true that the gas 1065 00:53:00.519 --> 00:53:02.679 just leaches out in Colorado. 1066 00:53:02.159 --> 00:53:05.440 Anyway and you don't ever end up using it? I mean, 1067 00:53:05.559 --> 00:53:08.159 you know ar gone gas. 1068 00:53:08.039 --> 00:53:11.239 Again, they say it can dissipate, you know, they say 1069 00:53:11.239 --> 00:53:13.320 it can be anywhere from a half to one percent 1070 00:53:13.360 --> 00:53:17.320 per year. Most windows to be considered argunfilled or ninety 1071 00:53:17.360 --> 00:53:20.960 percent full. So you know, if you can get the 1072 00:53:21.079 --> 00:53:23.599 use out of it for the first ten twenty years, 1073 00:53:24.000 --> 00:53:25.519 I do think it's worth it. But yes, I do 1074 00:53:25.559 --> 00:53:27.039 think it will dissipate over time. 1075 00:53:27.480 --> 00:53:30.039 But I do think we ever combine ar gone gas 1076 00:53:30.119 --> 00:53:35.119 with the low E all the time, and how much 1077 00:53:35.239 --> 00:53:36.840 more does it give you than just the. 1078 00:53:36.800 --> 00:53:40.800 Low E as far as energy efficiency? Yeah, it can 1079 00:53:40.840 --> 00:53:42.800 lower the U factor on a window, which is the 1080 00:53:42.840 --> 00:53:45.599 overall efficiency of the window by zero point zero three 1081 00:53:45.639 --> 00:53:49.000 point oh four percent, which are not percent, a factor 1082 00:53:49.039 --> 00:53:52.920 which can actually relate to a lot. Wow, So are 1083 00:53:52.960 --> 00:53:55.119 Gone argne is definitely helpful. Like I said, it's kind 1084 00:53:55.119 --> 00:53:56.480 of like insulation in your walls. 1085 00:53:57.679 --> 00:54:04.199 Okay, this is uh Nick Gravina from Gravina Windows dot 1086 00:54:04.239 --> 00:54:08.079 com Gravina Windows and Siding. We've known them for many 1087 00:54:08.079 --> 00:54:10.239 many years. There are guests today. If you have any 1088 00:54:10.320 --> 00:54:12.920 questions for him and anywhere else, let us know. I'm 1089 00:54:12.960 --> 00:54:14.880 going to also get an update on this. I'm going 1090 00:54:14.960 --> 00:54:18.800 to promise you the post office update, and then we're 1091 00:54:18.840 --> 00:54:22.280 also going to talk about uh this publisher's clearinghouse. I'm 1092 00:54:22.280 --> 00:54:25.400 going to call this clown, this Gary Crocker, which is 1093 00:54:25.440 --> 00:54:31.639 a crock in and of itself, and so just stay tuned. 1094 00:54:31.639 --> 00:54:34.519 Three oh three seven one three eight two five five 1095 00:54:39.440 --> 00:54:42.719 go with a sure thing Denver's best roofer Excel Roofing 1096 00:54:42.840 --> 00:54:43.400 dot com. 1097 00:54:43.440 --> 00:54:45.480 You don't pay a cent until you're content. 1098 00:54:48.840 --> 00:54:52.039 Time for an insurance check up free no obligation comparison 1099 00:54:52.159 --> 00:54:55.719 call Compass Insurance paying too much your coverage at dozens 1100 00:54:55.719 --> 00:54:58.480 of insurance companies find out now three all three seven 1101 00:54:58.559 --> 00:55:01.360 seven to one help. You'll think you're his only customer 1102 00:55:01.400 --> 00:55:03.679 when you choose Frank durand the real estate Man dot 1103 00:55:03.679 --> 00:55:07.039 com to list your home with Remax Alliance three oh 1104 00:55:07.039 --> 00:55:13.119 three nine two zero sixteen twenty two. Hi Tom Martine 1105 00:55:13.280 --> 00:55:17.559 you're troubleshooter three O three seven one three talk seven 1106 00:55:17.599 --> 00:55:19.880 one three eight two five five. So I'm gonna call 1107 00:55:19.920 --> 00:55:24.039 this guy, Shannon. Are you there, Shannon. 1108 00:55:24.719 --> 00:55:26.599 I'm very excited. 1109 00:55:27.039 --> 00:55:29.800 I'm gonna call him because I am not gonna let 1110 00:55:29.840 --> 00:55:33.119 these ripoffs do this in my town. And I know 1111 00:55:33.159 --> 00:55:34.920 we and I know we can do it. I'm gonna 1112 00:55:34.960 --> 00:55:36.679 do it because I'll tell you why I'm gonna do it. 1113 00:55:36.679 --> 00:55:41.679 I'm gonna do it because he's this is an out 1114 00:55:41.800 --> 00:55:43.280 of this is a. 1115 00:55:42.880 --> 00:55:48.000 Weird area code, obviously out of the country, weird connection. 1116 00:55:48.519 --> 00:55:51.400 I even hope my Google can do it, but I'm 1117 00:55:51.440 --> 00:55:54.639 gonna I'm gonna do it. I hope it rings. Let's 1118 00:55:54.679 --> 00:55:55.599 see her, can I hear it? 1119 00:55:59.039 --> 00:55:59.320 Hello? 1120 00:56:00.079 --> 00:56:02.239 Say your name after the tone, and Google Voice will 1121 00:56:02.239 --> 00:56:02.960 try to connect you. 1122 00:56:04.400 --> 00:56:35.440 Tom Martino, Come on, mister Crocker. Mister Crocker, where's Betty? 1123 00:56:35.480 --> 00:56:37.519 Come on, mister Crocker. 1124 00:56:38.719 --> 00:56:41.800 The Google subscriber you have called is not available, of course, 1125 00:56:41.920 --> 00:56:45.960 a message after the tone. 1126 00:56:44.400 --> 00:56:50.440 Mister Crocker, This is Tom Martino. My uncle Rodney said 1127 00:56:50.639 --> 00:56:55.760 he's a winner of the Publisher's Clearinghouse. And since you 1128 00:56:55.840 --> 00:56:58.280 were so kind to even send your license, I told him. 1129 00:56:58.320 --> 00:57:00.159 We got to do this. I mean it's we're one 1130 00:57:00.239 --> 00:57:03.400 hundred dollars to do this. So please call me back, 1131 00:57:03.440 --> 00:57:07.199 and I would love to like wire you or get 1132 00:57:07.239 --> 00:57:10.239 you the money or however you want it. So please 1133 00:57:10.280 --> 00:57:11.039 call me back. 1134 00:57:11.119 --> 00:57:14.679 Okay, you probably captured my number, but I'll give it 1135 00:57:14.719 --> 00:57:20.599 to you anyway. It's seven of seven sevens. 1136 00:57:21.400 --> 00:57:24.360 Hold on, it's nine seven yeah, seven. 1137 00:57:24.199 --> 00:57:29.000 Four seven four seven nine nine nine fifty two eighty. 1138 00:57:29.239 --> 00:57:32.400 I'm sorry. I had a few teenies for breakfast. Uh 1139 00:57:32.840 --> 00:57:35.199 So if you can call me back, I would really 1140 00:57:35.239 --> 00:57:35.880 appreciate it. 1141 00:57:35.920 --> 00:57:36.239 Thank you. 1142 00:57:37.360 --> 00:57:40.679 All Right, we'll see what happens, folks. We have a 1143 00:57:40.719 --> 00:57:43.880 quick question for you, Nick. From a texture, I am 1144 00:57:43.960 --> 00:57:49.360 looking for a new sliding glass door that uses dissimilar 1145 00:57:49.519 --> 00:57:54.800 glass where the inside pain and outside pain are different 1146 00:57:54.960 --> 00:57:57.239 thickness to help with road noise. 1147 00:57:57.280 --> 00:57:58.280 I've never even heard of that. 1148 00:57:58.920 --> 00:57:59.840 Yeah, that's correct. 1149 00:58:00.079 --> 00:58:02.400 Up wait wait wait, wait, you you actually know what 1150 00:58:02.440 --> 00:58:03.239 he's talking about. 1151 00:58:03.480 --> 00:58:05.559 Oh yeah, So what is he talking about? 1152 00:58:05.760 --> 00:58:09.239 So we have STC packages now, which is sound control transmittance, 1153 00:58:10.079 --> 00:58:12.639 so a lot of them now they've they've figured out 1154 00:58:12.679 --> 00:58:14.599 that if we do an eighth inch on the exterior 1155 00:58:14.639 --> 00:58:17.199 pane and a three sixteenth on the inboard pain it 1156 00:58:17.239 --> 00:58:20.599 breaks up sound in different ways, so the sound transmittance 1157 00:58:20.639 --> 00:58:23.960 is a lot less and it's actually very affordable at 1158 00:58:23.960 --> 00:58:25.360 that point instead of they used to have to go 1159 00:58:25.400 --> 00:58:29.119 to laminated glass, which was very expensive. And so this 1160 00:58:29.280 --> 00:58:32.519 is kind of a new way of deadening the sound 1161 00:58:32.559 --> 00:58:33.559 without breaking the bank. 1162 00:58:34.880 --> 00:58:40.360 Okay, wow, And speaking of that, we had another text guy, 1163 00:58:40.679 --> 00:58:45.199 ask how you feel about tinting windows. 1164 00:58:47.039 --> 00:58:50.199 Tinting is a weird term for me. If it's the 1165 00:58:50.280 --> 00:58:52.480 actual kind of like old car tent where you put like, 1166 00:58:52.519 --> 00:58:53.800 you know, a brown or I don't. 1167 00:58:53.639 --> 00:58:56.760 Even know what they mean, but let's let's explore that. 1168 00:58:56.800 --> 00:58:58.400 Do they come as regular? 1169 00:58:59.079 --> 00:58:59.320 Uh? 1170 00:58:59.360 --> 00:59:01.480 Do you ever get Can you get windows that are 1171 00:59:01.639 --> 00:59:03.400 slightly tinted from the factory? 1172 00:59:03.480 --> 00:59:03.519 No? 1173 00:59:03.760 --> 00:59:03.960 Right? 1174 00:59:04.639 --> 00:59:07.119 Yeah, I mean so if it's tinted for us, it's 1175 00:59:07.159 --> 00:59:10.679 actually a colored glass, like an actual colored glass. 1176 00:59:10.639 --> 00:59:13.440 It's better man that would never fade or chip or 1177 00:59:13.519 --> 00:59:14.440 peel or anything. 1178 00:59:14.599 --> 00:59:17.119 Right, So if you put an aftermarket or a third 1179 00:59:17.119 --> 00:59:19.960 party actual like kind of car film and you have 1180 00:59:20.000 --> 00:59:22.360 a window with LOWI, they could fight each other and 1181 00:59:22.400 --> 00:59:25.079 it could cause that glass unit to have a heat fracture. 1182 00:59:25.880 --> 00:59:30.559 So sometimes if you put on external films, it can 1183 00:59:30.599 --> 00:59:33.400 actually have a reverse effect and be more damaging to 1184 00:59:33.440 --> 00:59:35.840 the window. So you really got to do your research. 1185 00:59:35.519 --> 00:59:37.559 To see the ones that come from the factory. You 1186 00:59:37.639 --> 00:59:40.199 really can get windows that are darkened a little. 1187 00:59:40.519 --> 00:59:42.719 Oh, we can get almost anything you can think of. 1188 00:59:42.800 --> 00:59:48.039 We can get mere glass, bronze, gray, blue, anything you 1189 00:59:48.079 --> 00:59:49.519 really want. 1190 00:59:50.320 --> 00:59:54.159 Wow, that is wonderful. Seriously, I mean I did not 1191 00:59:54.360 --> 00:59:54.800 know that. 1192 00:59:56.199 --> 00:59:59.400 Now can you get that in like any window line 1193 00:59:59.480 --> 01:00:01.320 or do you have to limit the lines? 1194 01:00:01.360 --> 01:00:01.840 Obviously? 1195 01:00:01.920 --> 01:00:04.039 Yeah, it's a it's a limited line on that that 1196 01:00:04.119 --> 01:00:07.800 kind of product there. Again, when people ask us, hey, 1197 01:00:08.239 --> 01:00:10.280 you know, it's it's intent chair. You know, it's like 1198 01:00:10.440 --> 01:00:11.840 is it the sun or is it the glare? 1199 01:00:11.960 --> 01:00:12.119 Right? 1200 01:00:12.199 --> 01:00:14.280 So is it the heat coming in or is it 1201 01:00:14.320 --> 01:00:15.880 the glare of the sun, Because there are two different 1202 01:00:15.880 --> 01:00:17.559 things to us. Do we want to block the heat 1203 01:00:18.000 --> 01:00:19.519 or do we want to block the the you know, 1204 01:00:19.559 --> 01:00:23.599 the actual the light, Yeah, the brightness, and it's usually 1205 01:00:23.679 --> 01:00:26.800 the heat. So that's when we do those triple coat 1206 01:00:26.599 --> 01:00:29.639 low E's that we talked about earlier, and we even 1207 01:00:29.679 --> 01:00:31.599 have a different one that we can go more stream 1208 01:00:31.639 --> 01:00:34.639 with that. But to actually do tint in in the 1209 01:00:34.679 --> 01:00:37.719 windows or colored glass. It's very far and few in between, 1210 01:00:37.760 --> 01:00:39.519 once we educate them on what it really is. 1211 01:00:41.480 --> 01:00:46.519 Okay, now the post office, let's go back to that problem. 1212 01:00:46.599 --> 01:00:48.159 And I'm going to go to our wide shot here 1213 01:00:48.440 --> 01:00:50.840 and we'll talk about that. So let's talk. 1214 01:00:50.679 --> 01:00:56.559 About this what this uh, this situation? What is going 1215 01:00:56.679 --> 01:00:58.559 on with the postal service? 1216 01:00:59.159 --> 01:00:59.360 Uh? 1217 01:00:59.400 --> 01:01:02.199 And tell us about the original post office call. 1218 01:01:02.960 --> 01:01:05.760 Well, the consumer named Rocky called in yesterday and the 1219 01:01:05.760 --> 01:01:08.480 two primary issues he had with the Bellevue Post Office 1220 01:01:08.760 --> 01:01:13.119 is number one, the carrier left him a handwritten note 1221 01:01:13.239 --> 01:01:15.599 saying that because he has not received mail at this 1222 01:01:15.639 --> 01:01:18.920 address for two years, they will no longer deliver mail 1223 01:01:18.960 --> 01:01:19.480 to that address. 1224 01:01:19.519 --> 01:01:20.639 It's like a vacation home. 1225 01:01:20.760 --> 01:01:22.960 Yeah, it's a second home that he and his family uses. 1226 01:01:23.039 --> 01:01:25.800 So he was left to note, literally left to note 1227 01:01:25.840 --> 01:01:29.559 saying because you get such intermittent mail, we can no 1228 01:01:29.639 --> 01:01:30.519 longer deliver here. 1229 01:01:31.039 --> 01:01:32.360 Yes, a bunch of garbage. 1230 01:01:32.599 --> 01:01:35.199 It turned out to be a mistake a lot part 1231 01:01:35.199 --> 01:01:39.039 of the go ahead. And the second problem that he 1232 01:01:39.119 --> 01:01:42.440 wanted to address was that the local he said it 1233 01:01:42.480 --> 01:01:45.079 was the local postmaster, but somebody at that local post 1234 01:01:45.079 --> 01:01:48.199 office told him that he's not allowed to maintain two 1235 01:01:48.280 --> 01:01:50.519 residential addresses in the United States. 1236 01:01:50.880 --> 01:01:51.239 Yeah. 1237 01:01:51.400 --> 01:01:55.960 Can you imagine being told that garbage? Okay, so two lies. 1238 01:01:56.320 --> 01:01:58.960 Well we found out what did you do? You contacted 1239 01:01:58.960 --> 01:01:59.880 the main post guy. 1240 01:02:00.159 --> 01:02:03.320 Yeah, I developed the contact deep deep, deep inside the 1241 01:02:03.360 --> 01:02:06.960 post office, and this gentleman was very enthusiastic about helping 1242 01:02:07.039 --> 01:02:09.079 us out. And it looks like he took care of 1243 01:02:09.119 --> 01:02:10.800 the problem yesterday. 1244 01:02:11.079 --> 01:02:12.360 Was he with media relationship? 1245 01:02:12.400 --> 01:02:13.320 Yes, he was. 1246 01:02:13.119 --> 01:02:15.480 Actually yep, and he's actually mentioned that he's talked to 1247 01:02:15.480 --> 01:02:17.400 you a few years over the years. But he's such 1248 01:02:17.400 --> 01:02:18.679 a great resource for us. 1249 01:02:18.840 --> 01:02:19.320 Okay. 1250 01:02:19.360 --> 01:02:21.880 And so the consumer just a few minutes ago sent 1251 01:02:21.920 --> 01:02:26.360 me an email that he actually got a call yesterday 1252 01:02:26.400 --> 01:02:30.559 from a supervisor at the USPS, and the USPS supervisor 1253 01:02:30.639 --> 01:02:33.320 contacted the Bellevue Post Office and set them straight on 1254 01:02:33.360 --> 01:02:36.039 both of those issues. And the short version is. 1255 01:02:36.599 --> 01:02:39.480 I saw the email. It was damn right. They set 1256 01:02:39.559 --> 01:02:42.119 them straight. They told him what are you talking about? 1257 01:02:42.400 --> 01:02:45.559 Yeah, So the consumer has been reassured that he's allowed 1258 01:02:45.599 --> 01:02:48.920 to maintain two residential addresses in the United States, and 1259 01:02:48.960 --> 01:02:52.719 more importantly, he was reassured that his mail delivery to 1260 01:02:52.800 --> 01:02:56.000 his second home that's served by the Bellevue Post Office 1261 01:02:56.039 --> 01:02:59.440 will go uninterrupted, or at least they will resume. 1262 01:03:00.159 --> 01:03:02.760 The caller wasn't lying at all. The post office was 1263 01:03:02.800 --> 01:03:03.519 full of crap. 1264 01:03:04.159 --> 01:03:06.840 Yeah, Mark, can you believe that that they would t 1265 01:03:07.199 --> 01:03:07.840 such not? 1266 01:03:08.079 --> 01:03:10.079 I told you I can believe it because I lived 1267 01:03:10.119 --> 01:03:13.159 in Franktown when we had the worst post office in 1268 01:03:13.199 --> 01:03:14.159 the entire world. 1269 01:03:14.239 --> 01:03:16.880 Oh and there was one more fallacy that was told. 1270 01:03:17.360 --> 01:03:19.480 Oh about the maximum weight for any. 1271 01:03:19.280 --> 01:03:22.480 He said they can't carry any they can't deliver heavy stuff. 1272 01:03:22.840 --> 01:03:25.079 Yeah, so that's been a resolved to the post office 1273 01:03:25.079 --> 01:03:28.679 in Bellevue has been reminded by Post Office headquarters that 1274 01:03:28.719 --> 01:03:32.079 they need to deliver packages that are up to seventy 1275 01:03:32.280 --> 01:03:34.000 seven zero pounds in weight. 1276 01:03:34.199 --> 01:03:34.400 Yeah. 1277 01:03:34.480 --> 01:03:36.559 They frank Town did that to me as well. 1278 01:03:36.599 --> 01:03:40.719 We had dog food that was on auto order from Amazon, 1279 01:03:41.119 --> 01:03:43.400 and all of a sudden they stopped delivering it, and 1280 01:03:43.440 --> 01:03:46.639 they told me they're not allowed to deliver packages over 1281 01:03:46.760 --> 01:03:47.880 forty pounds. 1282 01:03:47.920 --> 01:03:48.199 Wrong. 1283 01:03:48.880 --> 01:03:50.960 Wrong, I know it's wrong, but that's what I'm saying. 1284 01:03:51.000 --> 01:03:53.480 All these seventy lies through their teeth. 1285 01:03:53.760 --> 01:03:54.719 Isn't seventy pounds? 1286 01:03:54.760 --> 01:03:56.039 Seventy pounds is the limit? 1287 01:03:57.559 --> 01:03:59.440 Makes me want to just go order a bunch of 1288 01:03:59.519 --> 01:04:01.119 dog food for the hell of it right. 1289 01:04:01.000 --> 01:04:04.440 Now now, seriously? Is that terrible or what? 1290 01:04:05.400 --> 01:04:07.360 Anyway, I gotta take a break, Mark, Can you. 1291 01:04:09.239 --> 01:04:11.320 Can you handle these for me? Please? 1292 01:04:12.400 --> 01:04:15.800 Yeah, I gotta make a phone call. Okay, we got 1293 01:04:15.800 --> 01:04:23.000 more coming up on the Troubleshooter Show. Go with a 1294 01:04:23.039 --> 01:04:26.480 sure thing Denver's Best roofer Excel Roofing dot com. 1295 01:04:26.519 --> 01:04:28.559 You don't pay a cent until you're content. 1296 01:04:31.920 --> 01:04:35.480 Time for an insurance checkup free no obligation comparison call 1297 01:04:35.599 --> 01:04:38.920 Compass Insurance paying too much your coverage at dozens of 1298 01:04:38.920 --> 01:04:41.599 insurance companies find out now three all three seven to 1299 01:04:41.639 --> 01:04:44.480 seven to one help. You'll think you're his only customer 1300 01:04:44.480 --> 01:04:46.760 when you choose Frank durand the real estate Man dot 1301 01:04:46.800 --> 01:04:50.079 com to list your home with Remax Alliance three all 1302 01:04:50.159 --> 01:04:52.039 three nine two zero sixteen twenty two. 1303 01:04:54.920 --> 01:04:59.639 Hey Tom Martino, you're a troubleshooter three all three seven 1304 01:04:59.679 --> 01:05:04.639 on Talk seven one three eight two five five. Okay, 1305 01:05:07.199 --> 01:05:08.000 we have. 1306 01:05:10.000 --> 01:05:14.639 Nick Gravina with us from Gravina Windows dot com. But 1307 01:05:14.760 --> 01:05:17.039 also we have a lot of other things going on, 1308 01:05:17.800 --> 01:05:20.800 and I'm trying to call this guy, uh and he 1309 01:05:20.960 --> 01:05:25.400 just doesn't answer. He didn't call me back. But I 1310 01:05:25.519 --> 01:05:27.400 do have another text for Nick. 1311 01:05:27.480 --> 01:05:29.920 Well, the message you left a guy probably knows it's 1312 01:05:29.920 --> 01:05:31.119 a setup, you know what I mean? 1313 01:05:31.159 --> 01:05:31.840 Why? 1314 01:05:32.599 --> 01:05:35.159 Well, I don't know. I mean because you were just 1315 01:05:35.280 --> 01:05:37.280 cocky in it. I mean, wouldn't you think they know 1316 01:05:37.800 --> 01:05:38.840 a mark by now? 1317 01:05:39.800 --> 01:05:40.280 Maybe? 1318 01:05:41.000 --> 01:05:44.199 Okay, here's what I want to know. And by the way, 1319 01:05:44.639 --> 01:05:48.000 Kachina are are have we ever gotten through to our 1320 01:05:48.039 --> 01:05:51.599 accountants yet? Because that undoing the quick claim deed? When 1321 01:05:51.639 --> 01:05:54.519 we talk to our estate planning attorney said we need 1322 01:05:54.559 --> 01:05:56.239 to talk to an accountant. 1323 01:05:55.840 --> 01:05:57.559 They still have not answered me. 1324 01:05:57.880 --> 01:06:00.400 I'll come on, I'm gonna text him as say what 1325 01:06:00.440 --> 01:06:01.400 the hell is going on? 1326 01:06:02.519 --> 01:06:04.199 Anyway? 1327 01:06:04.360 --> 01:06:08.280 Weeping windows I don't mean crying, but okay, what does 1328 01:06:08.320 --> 01:06:11.519 it mean? Somebody wants to know when they're getting moisture 1329 01:06:11.920 --> 01:06:14.199 on their windows on the inside. 1330 01:06:14.599 --> 01:06:16.639 It just kind of depends if they can draw like 1331 01:06:16.679 --> 01:06:19.000 a smiley face on it. It means that there's too 1332 01:06:19.079 --> 01:06:20.440 much humidity within the home. 1333 01:06:20.800 --> 01:06:24.679 And yeah, the water is actually gathering they said, on 1334 01:06:24.760 --> 01:06:26.760 the sill of so much water on the or on 1335 01:06:26.800 --> 01:06:29.519 the bottom of the the pane or something. 1336 01:06:29.719 --> 01:06:31.920 Right, So if it's inboard and it ends up settling, 1337 01:06:32.000 --> 01:06:34.920 Usually people have blinds closed, especially right now. Two point 1338 01:06:34.960 --> 01:06:37.440 is high with the changing of seasons. So when the 1339 01:06:37.840 --> 01:06:39.880 drapes are closed, you're blocking off the heat getting to 1340 01:06:39.920 --> 01:06:42.320 the window, and then when you open them and then 1341 01:06:42.360 --> 01:06:44.360 the cold just like a you know any type of 1342 01:06:44.440 --> 01:06:46.840 soda can you know, you crack it from being cold, 1343 01:06:46.880 --> 01:06:49.440 you get the condensation point and so it's going to 1344 01:06:49.480 --> 01:06:51.280 collect on the glass. Now. 1345 01:06:51.320 --> 01:06:54.039 I don't remember when, but we had a complaint one 1346 01:06:54.079 --> 01:06:57.599 time that they never had weeping windows until they got 1347 01:06:57.599 --> 01:07:01.719 a brand new windows, and then it started why would 1348 01:07:01.760 --> 01:07:05.239 that happen? Technically, I'm not saying I think I remember 1349 01:07:05.280 --> 01:07:05.920 it accurately. 1350 01:07:06.000 --> 01:07:07.519 Can that happen? I should ask you? 1351 01:07:07.639 --> 01:07:09.960 Of course it can. And again it's what it's actually 1352 01:07:10.000 --> 01:07:12.800 saying is your windows are actually working because now there's 1353 01:07:12.840 --> 01:07:16.239 no air movement to get that water to go away, 1354 01:07:16.320 --> 01:07:19.320 So you've actually got a very tightly sealed window and 1355 01:07:19.360 --> 01:07:21.880 now you're just pumping too much moisture, usually from a humidity. 1356 01:07:21.960 --> 01:07:23.639 You ever had a complaint like that after putting in 1357 01:07:23.679 --> 01:07:25.679 new windows and they think it's something wrong with the window. 1358 01:07:25.800 --> 01:07:27.440 We get complaints about it all the time. 1359 01:07:27.480 --> 01:07:29.519 And then you have to explain, so what do they 1360 01:07:29.559 --> 01:07:31.119 do about the inside moisture? 1361 01:07:31.480 --> 01:07:33.360 Well, so a lot of people run a humidistat and 1362 01:07:33.360 --> 01:07:36.360 there in their furnace, and there's there's actually a chart 1363 01:07:36.440 --> 01:07:38.920 we can send people with how cold it is outside, 1364 01:07:38.920 --> 01:07:41.880 with how much relative humidity you can pump into your house. Yeah, 1365 01:07:41.960 --> 01:07:44.199 and that helps control because some people will run it 1366 01:07:44.239 --> 01:07:47.800 at sixty percent humidity, you know. So that's like taking 1367 01:07:47.800 --> 01:07:49.679 a shower and saying, I don't want to have any 1368 01:07:49.719 --> 01:07:52.920 moisture on my mirror. So we have to educate them 1369 01:07:52.920 --> 01:07:55.320 because it's a science, right, we get the same thing 1370 01:07:55.320 --> 01:07:57.599 on the outside, you know, due point when we're getting 1371 01:07:57.599 --> 01:08:00.280 going to get below freezing here, soon, sun's gonna pup up, 1372 01:08:00.360 --> 01:08:03.000 vapor's gonna come off the bushes outside. You're gonna see 1373 01:08:03.000 --> 01:08:04.679 it on the glass. Even though it's on your house, 1374 01:08:04.760 --> 01:08:07.559 you're siding your brick, you only see it on the glass. 1375 01:08:08.199 --> 01:08:12.440 You know, Mark, I disagree with you. Nick's not not 1376 01:08:12.719 --> 01:08:13.639 just a pretty face. 1377 01:08:13.840 --> 01:08:16.600 I mean he's I can tell he's a he's a 1378 01:08:16.760 --> 01:08:19.199 hell of a good time at a party. I mean, 1379 01:08:19.279 --> 01:08:22.560 he knows a lot of windows. I got a question though, Yeah, 1380 01:08:22.640 --> 01:08:24.680 go ahead, why double or triple pain? 1381 01:08:25.279 --> 01:08:26.439 I mean, I know, you know what. 1382 01:08:26.880 --> 01:08:28.720 That's one of the texts we had. Does it make 1383 01:08:28.760 --> 01:08:29.840 a difference go ahead. 1384 01:08:29.880 --> 01:08:32.920 No, No, not even that, though I'm going somewhere else. 1385 01:08:33.439 --> 01:08:37.399 Why instead of having three or two thin pieces of 1386 01:08:37.560 --> 01:08:40.239 glass in the same window, why not a one inch 1387 01:08:40.479 --> 01:08:42.000 thick piece of glass. 1388 01:08:42.199 --> 01:08:44.640 Wouldn't that be a much higher R rating. 1389 01:08:45.039 --> 01:08:47.079 No, the dead air space is what helps you with that. 1390 01:08:47.439 --> 01:08:48.920 That's what helps with ther. 1391 01:08:49.039 --> 01:08:51.760 Just I want to talk about the triple versus double 1392 01:08:52.359 --> 01:08:54.520 and if it's worth it, and all of that's coming 1393 01:08:54.600 --> 01:08:57.039 up on the Troubleshooter Show three h three seven one 1394 01:08:57.159 --> 01:09:09.680 three eight two five five. Go with a sure thing 1395 01:09:09.840 --> 01:09:12.520 Denver's best roofer Excel Roofing dot com. 1396 01:09:12.680 --> 01:09:17.159 You don't pay a cent until you're contents. 1397 01:09:18.119 --> 01:09:21.239 Time for an insurance check up free, no obligation. In comparison, 1398 01:09:21.439 --> 01:09:24.960 call Compass Insurance. Pay too much your coverage at dozens 1399 01:09:25.000 --> 01:09:27.720 of insurance companies find out now three oh three seven 1400 01:09:27.840 --> 01:09:30.600 seven to one help. You'll think you're his only customer 1401 01:09:30.680 --> 01:09:32.840 when you choose Frank durand the real estate Man dot 1402 01:09:32.960 --> 01:09:36.239 com to list your home with Remax Alliance three oh 1403 01:09:36.319 --> 01:09:38.319 three nine two zero sixteen twenty two. 1404 01:09:43.680 --> 01:09:44.000 Ripped. 1405 01:09:45.960 --> 01:09:48.960 You needed that so you don't have. 1406 01:09:51.199 --> 01:09:53.640 Come running as fast as cam. 1407 01:09:54.600 --> 01:09:56.840 No shoot is gonna help come. 1408 01:09:58.399 --> 01:10:04.479 This is the Troubleshoe Show. Now Tom Martino, Hi, Tom 1409 01:10:04.560 --> 01:10:07.279 Martino here, Welcome to the show. Three oh three seven 1410 01:10:07.359 --> 01:10:09.920 one three talk seven one three eight two five five. 1411 01:10:10.880 --> 01:10:13.199 Here to help you solve all your problems if we can, 1412 01:10:13.439 --> 01:10:16.119 and give you expert advice on almost everything going on 1413 01:10:16.399 --> 01:10:19.680 in the world when it comes to your consumer life. 1414 01:10:20.359 --> 01:10:24.680 So welcome to the show. Uh, we have a call 1415 01:10:24.840 --> 01:10:26.760 right now. I'm not surprised to have. I'll bring in 1416 01:10:26.840 --> 01:10:30.520 the studio right now so we can because I'll tell 1417 01:10:30.520 --> 01:10:35.880 you it's Uh, it's something we hear about all the time, and. 1418 01:10:37.399 --> 01:10:41.840 That is Champion Windows. So let's bring up our caller here, 1419 01:10:42.800 --> 01:10:45.159 and uh, what's going on? 1420 01:10:45.399 --> 01:10:45.600 Ron? 1421 01:10:47.880 --> 01:10:48.000 Hi? 1422 01:10:48.119 --> 01:10:48.319 Tom? 1423 01:10:48.840 --> 01:10:49.000 Hey? 1424 01:10:49.119 --> 01:10:49.720 What he have? 1425 01:10:51.399 --> 01:10:54.640 We purchased a new entry door with a screen door 1426 01:10:54.680 --> 01:10:59.560 from Champion Windows during COVID and I understand that it 1427 01:10:59.720 --> 01:11:03.079 cook couple of years to get it given that, but 1428 01:11:03.199 --> 01:11:05.000 we've had nothing but problems. 1429 01:11:05.000 --> 01:11:05.920 With the screen door. 1430 01:11:06.680 --> 01:11:11.880 Now the sliding screen is broken and they tell me 1431 01:11:12.000 --> 01:11:15.119 they have the part, but they now. 1432 01:11:15.039 --> 01:11:16.039 It's the screen door. 1433 01:11:16.199 --> 01:11:22.000 It's the screen door you're having a problem with. Yes, okay, yeah, 1434 01:11:22.880 --> 01:11:25.279 what what is the real problem with the screen door? 1435 01:11:26.600 --> 01:11:30.880 Well, it doesn't fit right for one thing, and number two, 1436 01:11:31.560 --> 01:11:35.079 there's a sliding window that comes down and the screen 1437 01:11:35.239 --> 01:11:38.279 goes up when you put the window down, and the 1438 01:11:38.359 --> 01:11:40.840 screen broke, so there's no screen on it. 1439 01:11:41.000 --> 01:11:43.199 It's like a roll up screen. It's like a roll 1440 01:11:43.279 --> 01:11:43.760 up screen. 1441 01:11:45.239 --> 01:11:49.079 Yeah, you can't see it, but when you will put 1442 01:11:49.119 --> 01:11:51.319 the window down, the screen goes up. 1443 01:11:52.159 --> 01:11:53.199 It fills that space. 1444 01:11:54.199 --> 01:11:56.399 Anyway, they say they have the parts work. They've set 1445 01:11:56.479 --> 01:12:01.159 three appointments within the last month to come out replace it, 1446 01:12:02.000 --> 01:12:05.279 and they never show up and never call, and I 1447 01:12:05.359 --> 01:12:06.760 can't get them on the phone. 1448 01:12:07.279 --> 01:12:09.680 Well, you know that doesn't surprise me. By the way 1449 01:12:10.600 --> 01:12:14.640 Champion went from hero to zero. I mean, they used 1450 01:12:14.640 --> 01:12:18.560 to be a pretty decent company. They had a local 1451 01:12:18.800 --> 01:12:22.000 vice president here or president or market manager, whatever you 1452 01:12:22.119 --> 01:12:24.800 call him, and he used to do a great job. 1453 01:12:26.199 --> 01:12:27.800 I'm not sure how long it's been. 1454 01:12:27.920 --> 01:12:30.560 And then they were taken over by another big company 1455 01:12:31.279 --> 01:12:38.359 what they call a consolidator. And let's ask Nick Gravina's Nick, 1456 01:12:38.439 --> 01:12:40.920 do you know? Do you know who took over those clowns. 1457 01:12:41.720 --> 01:12:45.039 I am not sure that Champion was by. I do 1458 01:12:45.199 --> 01:12:48.239 know they've kind of pulled out of Denver and they 1459 01:12:48.279 --> 01:12:50.920 were purchased, but I'm not sure. 1460 01:12:50.720 --> 01:12:51.119 On that one. 1461 01:12:51.359 --> 01:12:52.880 I apologize, but but. 1462 01:12:54.399 --> 01:12:59.600 I will tell you this, they suck. Yeah, I mean 1463 01:13:00.159 --> 01:13:00.439 I don't. 1464 01:13:00.600 --> 01:13:02.920 This does not surprise me. Do you know what kind 1465 01:13:02.920 --> 01:13:05.520 of window he's talking about? What kind of doores talk about, Nick? 1466 01:13:05.600 --> 01:13:07.840 Or is that exclusive to Champion? 1467 01:13:07.960 --> 01:13:09.760 I would assume it's what we would call like a 1468 01:13:09.960 --> 01:13:12.119 you know, a roll screen door where you know, it 1469 01:13:12.279 --> 01:13:14.239 kind of stores up in a cartridge in the top 1470 01:13:14.399 --> 01:13:16.479 and so you know, when it's cold, you can have 1471 01:13:16.640 --> 01:13:18.520 just pure glass without a screen, and then but you 1472 01:13:18.600 --> 01:13:20.920 want air, you unlock it. The top pulls down kind 1473 01:13:20.920 --> 01:13:23.239 of like a reverse single hung screen comes with it. 1474 01:13:23.319 --> 01:13:26.159 And we've seen those mechanisms, you know, break because they 1475 01:13:26.199 --> 01:13:28.439 have tension on them. We've seen the screen part itself 1476 01:13:28.479 --> 01:13:30.800 from the actual window, you know, like the rubber or 1477 01:13:30.840 --> 01:13:33.760 the disconnect and come apart. So yeah, we've seen the 1478 01:13:33.800 --> 01:13:35.159 same same type of issues with it. 1479 01:13:37.760 --> 01:13:41.920 So they don't they don't even call you. 1480 01:13:44.199 --> 01:13:48.359 No, You're on hold for a half hour, then automatically 1481 01:13:48.439 --> 01:13:51.800 goes to voicemail to leave a message, and then they 1482 01:13:51.880 --> 01:13:55.279 don't call every now and then I get a live person. 1483 01:13:55.720 --> 01:13:58.720 They send an appointment up and then they don't call 1484 01:13:59.199 --> 01:13:59.880 or don't show up. 1485 01:14:00.079 --> 01:14:04.399 The appointment God, what a frustrating piece of god. 1486 01:14:04.520 --> 01:14:06.439 Tom, Do you want me to make a call over 1487 01:14:06.560 --> 01:14:09.359 the sere. 1488 01:14:09.600 --> 01:14:11.439 Yeah, I've heard a lot of their their things have 1489 01:14:11.560 --> 01:14:15.479 gone back east anymore because of the lack of presence 1490 01:14:15.520 --> 01:14:17.520 here anymore. And so we've been hearing that a lot 1491 01:14:17.600 --> 01:14:20.079 more lately that it's been a little bit more frustrating. 1492 01:14:21.800 --> 01:14:23.359 Okay, well, you know we should. 1493 01:14:23.119 --> 01:14:23.439 Do, Tom. 1494 01:14:23.439 --> 01:14:26.520 We should get in touch with your friend Dave Logan, 1495 01:14:26.840 --> 01:14:29.199 he's as spokesman and see if he knows the number 1496 01:14:29.279 --> 01:14:29.640 we can. 1497 01:14:29.600 --> 01:14:31.479 Call heet some action on this. 1498 01:14:31.880 --> 01:14:33.199 Is he is he folks versus? 1499 01:14:33.319 --> 01:14:37.680 Yeah, he does Champion window commercials all the time. Let's 1500 01:14:37.800 --> 01:14:39.279 let's let's get in touch with him. 1501 01:14:41.119 --> 01:14:42.760 Yeah, and if he wants to send me an email 1502 01:14:42.840 --> 01:14:44.640 with a picture of the issue and maybe some some 1503 01:14:44.720 --> 01:14:46.359 pictures of some tags, I might be able to see 1504 01:14:46.399 --> 01:14:47.680 if we can jump in and help as well. 1505 01:14:48.399 --> 01:14:51.119 Yeah, and I'm sure Dave'd be great, doesn't I'm sure 1506 01:14:51.239 --> 01:14:53.079 Dave doesn't know about it. 1507 01:14:53.239 --> 01:14:53.760 No, no, I'm not. 1508 01:14:54.640 --> 01:14:56.840 But he might know a number that he he deals 1509 01:14:56.920 --> 01:14:57.960 with that we can. 1510 01:14:57.960 --> 01:15:00.560 Call just and somebody. 1511 01:15:00.800 --> 01:15:02.720 If we can't get through to somebody, I'll let Boat 1512 01:15:02.760 --> 01:15:05.239 take the lead on this one and we'll see because 1513 01:15:05.279 --> 01:15:08.479 we we we really do need to establish some kind 1514 01:15:08.520 --> 01:15:09.840 of a rapport with them. 1515 01:15:10.279 --> 01:15:13.119 They really, I mean, they have to know that they suck. 1516 01:15:13.199 --> 01:15:15.439 Right now, We've had a boatload of calls from people 1517 01:15:16.039 --> 01:15:18.159 on half of the last I would say, the last 1518 01:15:18.239 --> 01:15:21.520 three years. Yeah, definitely, Mark when you say three years. 1519 01:15:21.399 --> 01:15:25.640 Right, Yeah, Well from basically covid on, they've been a nightmare. 1520 01:15:25.680 --> 01:15:27.960 I mean, I'll say it now, it is. They absolutely 1521 01:15:28.039 --> 01:15:28.520 are horrible. 1522 01:15:28.560 --> 01:15:32.399 Yeah. I think it's since uh Paul Bono left. 1523 01:15:32.560 --> 01:15:34.960 Well, it's whenever the company came in and bought them 1524 01:15:35.079 --> 01:15:38.199 in about ten other window companies, every all these conglomerates, 1525 01:15:38.279 --> 01:15:40.560 these hedge funds come in and buy everything. 1526 01:15:41.159 --> 01:15:41.399 Yeah. 1527 01:15:41.479 --> 01:15:46.760 You know, now that doesn't always spell danger, right, but god, 1528 01:15:47.000 --> 01:15:48.159 so many times. 1529 01:15:48.079 --> 01:15:52.039 We're talking about when Champion went bad. That's when they 1530 01:15:52.079 --> 01:15:57.079 went bad. You're right, all right, Now, here's what I'd 1531 01:15:57.199 --> 01:16:00.479 like to do. Hold on and we'll try to get that. 1532 01:16:00.640 --> 01:16:05.399 Then we have Bill who has a question for on windows. Bill, 1533 01:16:05.520 --> 01:16:06.359 what is your question? 1534 01:16:07.760 --> 01:16:09.760 Yeah, this is a perfect guest. I can't believe you 1535 01:16:09.800 --> 01:16:14.840 got them on. I've got I believe that marymac windows 1536 01:16:14.920 --> 01:16:20.119 that buyers windows put them in and this and the 1537 01:16:20.279 --> 01:16:23.359 balance spring. I think that's what it's called. Keeps breaking. 1538 01:16:23.880 --> 01:16:26.600 This is the fourth time it's broken, and it's not 1539 01:16:26.680 --> 01:16:30.079 a big window. It's just a regul little bathroom window. 1540 01:16:30.960 --> 01:16:33.159 Yeah, so probably a Merrimax windows. Is that what you're 1541 01:16:33.159 --> 01:16:33.520 speaking of? 1542 01:16:33.960 --> 01:16:35.159 Yes, yes, yeah, so a. 1543 01:16:35.199 --> 01:16:39.319 Merrimax is no longer. They were the local hometown hero 1544 01:16:39.479 --> 01:16:41.840 for forever since the eighties. They were Bill and Loveland. 1545 01:16:41.880 --> 01:16:43.600 They did a great job. We used to love them too. 1546 01:16:44.399 --> 01:16:46.960 They were bought by a company called Cascade. Cascade was 1547 01:16:47.000 --> 01:16:48.840 bought by a company called ply Gem Ply Gym was 1548 01:16:48.880 --> 01:16:54.239 bought by a company named Cornerstone. But a Merrimax can 1549 01:16:54.359 --> 01:16:57.479 still get serviced under the Cascade brand from what I understand. 1550 01:16:58.880 --> 01:17:00.920 So you know, we've passed some things to there because 1551 01:17:00.920 --> 01:17:03.880 we used to sell them Marmax windows as well. You know, 1552 01:17:04.039 --> 01:17:05.640 if you need help on it, you can, you can 1553 01:17:05.720 --> 01:17:06.439 send us some stuff. 1554 01:17:06.439 --> 01:17:08.399 See what happens this time? This is the last time 1555 01:17:08.439 --> 01:17:12.239 I've you know, why why would the spring keep breaking? 1556 01:17:12.840 --> 01:17:15.600 Like the owner came out one time and he goes, well, 1557 01:17:15.680 --> 01:17:17.000 what do you do use the window? 1558 01:17:17.880 --> 01:17:23.600 The owner of what the company that installed them? Buyers buyers? Yeah, unfortunately, 1559 01:17:23.680 --> 01:17:26.319 you know I've seen similar stuff you know, sometimes there's 1560 01:17:26.359 --> 01:17:28.920 just not an answer. But I would probably lean more 1561 01:17:29.000 --> 01:17:32.760 to some installation over time because usually those things will 1562 01:17:32.840 --> 01:17:34.600 last quite a long time. But if there's a screw 1563 01:17:34.680 --> 01:17:37.399 that gets in the way, if there's something that might 1564 01:17:37.600 --> 01:17:40.520 shred the spring there or the string. 1565 01:17:40.760 --> 01:17:43.680 We replaced all the windows in the house and that's 1566 01:17:43.720 --> 01:17:45.880 the only one that we've had trouble with. 1567 01:17:46.720 --> 01:17:48.960 Yeah, so again, it could be an installation thing if 1568 01:17:49.000 --> 01:17:52.439 something's bowed in, bowed out, you know, not put in right. 1569 01:17:52.479 --> 01:17:54.560 Maybe it's putting some pressure on it that it shouldn't be. 1570 01:17:55.439 --> 01:17:57.079 Just I just thought i'd run a buy and see 1571 01:17:57.119 --> 01:17:58.039 what your opinion was. 1572 01:17:58.439 --> 01:18:01.000 Yeah, you know, unfortunately, we've probably had similar things where 1573 01:18:01.039 --> 01:18:03.119 we've had one window over the years that you know, 1574 01:18:03.199 --> 01:18:05.079 we've been out four or five times and it's not 1575 01:18:05.239 --> 01:18:06.760 what we want. I think it's just kind of an 1576 01:18:06.800 --> 01:18:10.399 anomaly sometimes. But you know, if you need somebody to 1577 01:18:10.439 --> 01:18:12.199 take a look at it, you know, we can try 1578 01:18:12.239 --> 01:18:12.840 to help you out with that. 1579 01:18:13.399 --> 01:18:15.119 Okay, I just thought i'd run it by you and 1580 01:18:15.199 --> 01:18:15.520 just see me. 1581 01:18:15.560 --> 01:18:16.279 Thank you very much. 1582 01:18:16.399 --> 01:18:20.520 We appreciate that. Bill, And yeah, he's he knows a lot. 1583 01:18:20.680 --> 01:18:24.680 He's a great guest to have, and I have let's see. Okay, 1584 01:18:25.520 --> 01:18:26.920 I have another question here. 1585 01:18:27.479 --> 01:18:30.479 Somebody wants to know why they're getting a milky appearance 1586 01:18:31.319 --> 01:18:32.319 between their pains. 1587 01:18:33.880 --> 01:18:36.439 It's probably hard water stain. They probably have a seal failure. 1588 01:18:36.520 --> 01:18:38.640 If they cannot clean it off on the inside or outside, 1589 01:18:38.680 --> 01:18:41.720 it means the seal's probably failed. So they had moisture 1590 01:18:41.760 --> 01:18:44.319 in between the two paines and then sometimes the milkiness 1591 01:18:44.439 --> 01:18:45.880 is usually hard water stains. 1592 01:18:46.039 --> 01:18:48.359 How would you know if your seals are busted? 1593 01:18:48.640 --> 01:18:50.560 Usually if you cannot clean it off on the inside 1594 01:18:50.600 --> 01:18:52.800 pain or the outside pain and it's still there, that 1595 01:18:52.960 --> 01:18:55.720 seal is broken, because that's us between the two pains 1596 01:18:55.840 --> 01:18:58.000 or three pains, and that's why I cannot be cleaned. 1597 01:18:58.439 --> 01:19:01.600 Okay, I do Sliding glassdoor generally have two panes as well. 1598 01:19:01.720 --> 01:19:05.800 Yep. Any insulated glass unit can have a failure, and 1599 01:19:05.920 --> 01:19:08.319 that's usually the case if you cannot clean it on 1600 01:19:08.439 --> 01:19:09.159 one side or the other. 1601 01:19:09.399 --> 01:19:14.840 We had some window washers out years ago and I 1602 01:19:15.000 --> 01:19:19.079 got home and it looked like crap. I couldn't believe it. 1603 01:19:19.119 --> 01:19:22.039 And they said, oh, you have hard water stains and 1604 01:19:22.199 --> 01:19:23.119 we have stuff. 1605 01:19:22.880 --> 01:19:25.960 To get oh on the outside of that, that's right, 1606 01:19:26.199 --> 01:19:26.600 that's right. 1607 01:19:26.640 --> 01:19:28.680 I remember that, and they said, well, we've got stuff 1608 01:19:28.680 --> 01:19:30.319 to get rid of that, but we just don't have 1609 01:19:30.479 --> 01:19:32.840 it with us. So it makes me wonder if they 1610 01:19:32.920 --> 01:19:36.039 simply had no idea what they were talking about, because 1611 01:19:36.079 --> 01:19:39.720 I always thought, if it's on the outside, why wouldn't 1612 01:19:39.720 --> 01:19:40.720 they be able to clean it? 1613 01:19:41.000 --> 01:19:42.680 Right, Yeah, but that's on the outside, I should be 1614 01:19:42.680 --> 01:19:44.680 able to be cleaned or the inside. 1615 01:19:45.039 --> 01:19:48.560 Right, the two ones morons had no idea how to 1616 01:19:48.640 --> 01:19:49.039 clean it. 1617 01:19:49.560 --> 01:19:51.439 Well, if it's in between, there's no way to clean it. 1618 01:19:51.560 --> 01:19:54.239 Mark, I know who you're talking about. And they got 1619 01:19:54.359 --> 01:19:58.039 the window the hard water off of hours on is 1620 01:19:58.680 --> 01:20:01.119 but time you're not listen to what I'm saying. I 1621 01:20:01.239 --> 01:20:04.359 bet it was on the inside of the window. Oh, 1622 01:20:04.520 --> 01:20:07.760 but they didn't realize that what would cause that? Well, 1623 01:20:07.840 --> 01:20:09.920 but they cleaned both inside and out right. 1624 01:20:10.000 --> 01:20:14.119 No, I mean between the panes. Oh oh oh oh, 1625 01:20:14.680 --> 01:20:15.680 what could that happen? 1626 01:20:15.840 --> 01:20:16.039 Nick? 1627 01:20:16.279 --> 01:20:18.520 Yeah, of course, if you have a seal failure and 1628 01:20:18.680 --> 01:20:20.800 water gets in there, it can dry from the sun 1629 01:20:21.399 --> 01:20:23.640 and you're not touching that second or third surface. 1630 01:20:23.760 --> 01:20:26.279 You know, you're absolutely right. I didn't know that. I 1631 01:20:26.439 --> 01:20:29.119 didn't think about that at some point, Mark, do you 1632 01:20:29.199 --> 01:20:31.159 have seal failures? Do you think, Well, I. 1633 01:20:31.199 --> 01:20:34.079 Don't know, but it just brought that whole memory up 1634 01:20:34.119 --> 01:20:36.720 to me, and that would really irritate me if I 1635 01:20:36.880 --> 01:20:39.359 find out that is because I had a hail claim 1636 01:20:39.439 --> 01:20:43.279 at that point, and they should have known. I always 1637 01:20:43.359 --> 01:20:46.319 looked back and went, how did How do they say 1638 01:20:46.399 --> 01:20:49.159 I have hard water but can't get the stains off? 1639 01:20:49.439 --> 01:20:53.439 How's that possible? I mean they're window cleaners. No, No, 1640 01:20:53.640 --> 01:20:55.920 They're supposed to be able to get hard water stains 1641 01:20:55.960 --> 01:20:56.119 on it. 1642 01:20:56.159 --> 01:20:58.439 And it wasn't just on it, it was on that 1643 01:20:58.720 --> 01:21:01.359 entire side of the house, which is the side that 1644 01:21:01.520 --> 01:21:03.319 I think got nailed by hail. 1645 01:21:03.840 --> 01:21:06.760 Yeah, and it's possible. I mean there's also windows out 1646 01:21:06.800 --> 01:21:09.399 there that have exterior coatings that may have gone bad. 1647 01:21:09.880 --> 01:21:11.399 There's not a lot of them that we use, but 1648 01:21:11.520 --> 01:21:12.239 it's possible. 1649 01:21:12.279 --> 01:21:14.640 But how do I tell if the seals are broke? 1650 01:21:15.319 --> 01:21:17.880 Well, a lot of times you can't. You know, if 1651 01:21:17.920 --> 01:21:20.399 you have moisture constantly, Yes, if you see it in 1652 01:21:20.439 --> 01:21:23.399 the morning and it goes away by nine, usually it's 1653 01:21:23.439 --> 01:21:25.560 there all the time. Again, cleaning it. I'm pretty good 1654 01:21:25.600 --> 01:21:27.800 with an eye because I can tell the different surfaces. 1655 01:21:27.840 --> 01:21:30.680 There's four surfaces in double pain and there's six surfaces 1656 01:21:30.720 --> 01:21:33.720 and triple pain. I can tell which surface that's on 1657 01:21:33.840 --> 01:21:35.920 even though there'sy looking at it, just because the glass 1658 01:21:36.119 --> 01:21:38.560 is so thin, you know, we have to know if hey, 1659 01:21:38.640 --> 01:21:40.680 are we touching it or is it an eighth inch in? 1660 01:21:41.000 --> 01:21:45.239 And that's where we can't reach. Wow. Okay, and it's 1661 01:21:45.279 --> 01:21:46.800 a hard thing to tell, you know, we get the 1662 01:21:46.880 --> 01:21:47.640 question all the time. 1663 01:21:48.600 --> 01:21:51.159 Yeah, but if the seals break, your windows are pretty 1664 01:21:51.239 --> 01:21:52.079 much toast right. 1665 01:21:52.880 --> 01:21:55.159 Well, you know again, if we go back to the 1666 01:21:55.319 --> 01:21:58.000 argone statement, you know, you'll lose that argon. If the 1667 01:21:58.039 --> 01:21:59.479 low e is still in then the lower. 1668 01:21:59.640 --> 01:22:02.199 Where oyster gets in there and you have that milky stuff. 1669 01:22:02.359 --> 01:22:04.319 Yeah, I mean it's it's more of an aesthetic not 1670 01:22:04.359 --> 01:22:06.359 being able to look out of it at that time, Right, 1671 01:22:06.840 --> 01:22:09.920 the lowie will still perform, It might start to oxidize 1672 01:22:10.359 --> 01:22:13.159 and not look great. So yes, it's more ugly. The 1673 01:22:13.239 --> 01:22:15.960 performance of the lowie will still be there. The argon 1674 01:22:16.000 --> 01:22:18.880 will go out, But yeah, you need to replace the glass. 1675 01:22:19.239 --> 01:22:23.239 We had a company years ago. The guy, really nice guy. 1676 01:22:23.439 --> 01:22:27.279 He actually sold the business and he moved to some 1677 01:22:27.600 --> 01:22:28.479 foreign country. 1678 01:22:28.800 --> 01:22:32.039 Fifty to eighty window glass and screen fifty two eighty 1679 01:22:32.159 --> 01:22:33.800 window glass and screen repair. 1680 01:22:34.039 --> 01:22:37.199 He had one. We had a lady call in and she's, 1681 01:22:37.319 --> 01:22:38.800 you know, fixed budget the whole thing. 1682 01:22:38.880 --> 01:22:41.600 I went out to the house and she had a 1683 01:22:41.720 --> 01:22:44.880 double pain window, big one something like I don't know 1684 01:22:45.319 --> 01:22:47.520 ten by ten or not even that big five by five, 1685 01:22:47.960 --> 01:22:50.840 and only one pain broke, right. 1686 01:22:51.079 --> 01:22:51.880 It was crazy. 1687 01:22:52.279 --> 01:22:54.359 And what they did is they went out and put 1688 01:22:54.399 --> 01:22:57.720 another pain in. But how would they possibly reseal it. 1689 01:22:57.840 --> 01:22:59.920 I mean, they did it as a favor just for her, 1690 01:23:00.439 --> 01:23:02.800 so I'm sure they didn't pump ar gun or anything 1691 01:23:02.880 --> 01:23:05.079 in there. But I mean, is that a real fix 1692 01:23:05.239 --> 01:23:07.960 or that generally is going to kill the r value? 1693 01:23:08.159 --> 01:23:08.359 Yeah? 1694 01:23:08.439 --> 01:23:11.720 To me, that's more of just a makeshift handyman definitely. 1695 01:23:11.880 --> 01:23:14.520 Yeah. I mean, you take one pain away, you compromise 1696 01:23:14.600 --> 01:23:16.600 the seal. You know, you may run some type of 1697 01:23:16.640 --> 01:23:18.720 cocking on the new one to seal to the old one. 1698 01:23:19.479 --> 01:23:21.760 It's a temporary fix. As far as I'm concerned, ordering 1699 01:23:21.800 --> 01:23:24.880 a whole new hermetically sealed unit from either the manufacturer 1700 01:23:25.000 --> 01:23:26.920 or a local glass company would be the better thing. 1701 01:23:27.000 --> 01:23:28.239 Yeah, Okay, I agree with you. 1702 01:23:30.000 --> 01:23:33.680 Okay, So anyway, we have to take this break and 1703 01:23:33.760 --> 01:23:35.680 we have more text coming in, but get your calls 1704 01:23:35.720 --> 01:23:37.800 in as well if you have any on this or 1705 01:23:37.920 --> 01:23:42.000 any other topic. Three oh three seven one three talk 1706 01:23:42.319 --> 01:23:45.319 three oh three seven to one, three eight two five 1707 01:23:45.520 --> 01:23:53.439 five go with a sure thing Denver's best roofer Excel 1708 01:23:53.560 --> 01:23:57.039 Roofing dot com. You don't pay a cent until you're content. 1709 01:23:58.840 --> 01:23:59.720 On top of it. 1710 01:24:00.079 --> 01:24:03.159 Time for an insurance check up free, no obligation. In comparison, 1711 01:24:03.319 --> 01:24:06.880 call Compass Insurance paying too much your coverage at dozens 1712 01:24:06.920 --> 01:24:09.640 of insurance companies find out now three all three seven 1713 01:24:09.760 --> 01:24:12.520 seven to one help. You'll think you're his only customer 1714 01:24:12.600 --> 01:24:14.760 when you choose Frank durand the real estate Man dot 1715 01:24:14.880 --> 01:24:18.159 com to list your home with Remax Alliance three all 1716 01:24:18.239 --> 01:24:24.920 three nine two zero sixteen twenty two. Hi Tom Martino, 1717 01:24:25.079 --> 01:24:28.880 your troubleshooter three all three seven one three talk three 1718 01:24:28.960 --> 01:24:31.560 all three seven one three eight two five five. 1719 01:24:32.279 --> 01:24:37.600 Welcome to the show. Let's uh go back to this text. 1720 01:24:37.720 --> 01:24:39.239 I have people You're. 1721 01:24:39.119 --> 01:24:42.119 Doing a good job texting my private Google number which 1722 01:24:42.159 --> 01:24:45.479 goes to my cell phone. That's seven four seven nine 1723 01:24:45.560 --> 01:24:48.680 nine nine fifty two point eighty. I got one here 1724 01:24:48.800 --> 01:24:52.439 that wants to know have you Does Nick know about 1725 01:24:52.520 --> 01:24:56.199 the gold tint that you see from the outside It 1726 01:24:56.319 --> 01:24:59.840 looks really cool. It reflects the sun away that you 1727 01:25:00.039 --> 01:25:02.680 can put on windows. What is that gold tint someone's 1728 01:25:02.760 --> 01:25:03.399 talking about. 1729 01:25:03.880 --> 01:25:04.039 Huh. 1730 01:25:04.319 --> 01:25:06.560 Sometimes at an angle it looks gold, But that can 1731 01:25:06.600 --> 01:25:10.000 be that lowy coating. And again, you know, silver's probably 1732 01:25:10.000 --> 01:25:14.840 the most common, but there's definitely different ones out there, Titanium, nickel, 1733 01:25:15.560 --> 01:25:19.319 couple of metal flakes, depending on what it is. If 1734 01:25:19.359 --> 01:25:22.199 you drive down South Colorado Boulevard, there's a big tall 1735 01:25:22.239 --> 01:25:25.199 building there that has gold glass. And if anybody knows 1736 01:25:25.239 --> 01:25:25.880 on time out they. 1737 01:25:25.880 --> 01:25:27.279 Drive see that. I've seen that. 1738 01:25:27.359 --> 01:25:29.199 Yeah, drive there at six o'clock at night, and that 1739 01:25:29.279 --> 01:25:33.000 thing reflects and everybody's car and blinds them. But more 1740 01:25:33.079 --> 01:25:34.960 than likely it's a low e coating. If it looks 1741 01:25:35.000 --> 01:25:37.560 normal from the inside staring out, but from an angle 1742 01:25:37.600 --> 01:25:39.199 on the outside, it's probably a low e coating of 1743 01:25:39.279 --> 01:25:40.279 some sort. 1744 01:25:40.760 --> 01:25:43.960 All right, and I have this one. I just need 1745 01:25:44.079 --> 01:25:46.800 two side windows replaced. Okay. 1746 01:25:47.199 --> 01:25:53.199 They want to go from casement to double hung so 1747 01:25:53.319 --> 01:25:55.399 their blinds don't bang when it's windy. 1748 01:25:55.560 --> 01:25:55.880 I haven't. 1749 01:25:56.960 --> 01:25:59.800 I guess I never thought of that, So a double 1750 01:26:00.199 --> 01:26:03.079 would I wouldn't. You have the same problem anyway? 1751 01:26:03.399 --> 01:26:05.760 Anyway, They want to know that their question is do 1752 01:26:05.840 --> 01:26:08.159 you have do you do small jobs just two windows? 1753 01:26:08.279 --> 01:26:10.000 Yeah, we do one window. We're one of the only 1754 01:26:10.039 --> 01:26:13.880 people in town that'll do one window. Really, yeah, I 1755 01:26:13.960 --> 01:26:16.079 mean we do it just because, you know, what we 1756 01:26:16.199 --> 01:26:17.960 hope is, you know, we do one window and they like, man, 1757 01:26:18.039 --> 01:26:19.800 that was great, Let's do the rest of them. You know, 1758 01:26:19.880 --> 01:26:21.760 where a lot of people have a three window minimum, 1759 01:26:22.560 --> 01:26:24.039 you know, stuff like that. That's kind of a hard 1760 01:26:24.079 --> 01:26:25.239 pill for some people to swallow. 1761 01:26:25.560 --> 01:26:28.000 What's a sliding glass door run? Just in general? 1762 01:26:28.319 --> 01:26:31.279 You know, again, we have everything, I mean installed. It 1763 01:26:31.319 --> 01:26:33.439 can be anywhere from probably two thousand dollars up to 1764 01:26:33.479 --> 01:26:35.239 I mean we could probably do one for twenty thousand dollars. 1765 01:26:35.359 --> 01:26:37.600 Yeah, okay, that's that is a crazy spread though. 1766 01:26:37.800 --> 01:26:39.840 Yeah, you know, I mean most normal people with a 1767 01:26:39.880 --> 01:26:42.199 basic vinyl door, you know, two to four grand maybe 1768 01:26:42.640 --> 01:26:44.920 you know, installed warranties, all that stuff. 1769 01:26:45.319 --> 01:26:48.399 More people going with French stores or sliders. I would 1770 01:26:48.479 --> 01:26:50.279 think more have French now, right. 1771 01:26:50.920 --> 01:26:53.720 It's a little bit of both. You know, French doors. 1772 01:26:53.840 --> 01:26:56.119 If people have sliding doors, they want French doors, and 1773 01:26:56.319 --> 01:26:57.760 we try to tell them, hey, you know, they're going 1774 01:26:57.840 --> 01:27:00.119 to argue they're in or out and they forget it 1775 01:27:00.239 --> 01:27:02.800 that they have a have a dining room table there, 1776 01:27:02.920 --> 01:27:05.119 you know, or a barbecue grill right or if they 1777 01:27:05.199 --> 01:27:07.039 go out, you know, the wind's gonna catch it and 1778 01:27:07.159 --> 01:27:10.640 slam them shut. So we try to educate them on that. Again. 1779 01:27:10.720 --> 01:27:13.399 Some people do not like sliding doors. They love French stores. 1780 01:27:14.000 --> 01:27:16.560 Some people vice versa. They've had French doors, they don't 1781 01:27:16.560 --> 01:27:18.479 want it, and they want a sliding door. So we 1782 01:27:18.560 --> 01:27:19.760 convert them both all the time. 1783 01:27:20.039 --> 01:27:25.920 So windows, siding doors, interior doors or no nothing interior, 1784 01:27:26.079 --> 01:27:29.000 all exterior everything, yep. How about and then of course 1785 01:27:29.119 --> 01:27:30.880 not garage doors, not not not. 1786 01:27:31.000 --> 01:27:33.359 The rollover garage doors, but you know from the kitchen 1787 01:27:33.399 --> 01:27:35.239 into a garage or from croads to the back door 1788 01:27:35.399 --> 01:27:38.840 okay to the backyard and the doors door. 1789 01:27:38.920 --> 01:27:41.359 Basically that's what it is, big big front they do 1790 01:27:41.479 --> 01:27:44.880 front entry doors for sure, entry doors, storm doors, security. 1791 01:27:44.640 --> 01:27:45.319 Or a big one. 1792 01:27:45.560 --> 01:27:48.159 How like when someone's got a I don't know, let's 1793 01:27:48.159 --> 01:27:51.079 call it a track home and highland tranch. When do 1794 01:27:51.199 --> 01:27:54.800 you see that person not due to a storm? Decide 1795 01:27:54.840 --> 01:27:57.239 it's timed upgrade, is it like that twenty year mark 1796 01:27:57.279 --> 01:27:59.199 on of house, or it's just any time. 1797 01:27:59.279 --> 01:28:01.600 It's just all the Yeah, it's all the time. 1798 01:28:01.800 --> 01:28:01.920 You know. 1799 01:28:02.000 --> 01:28:03.960 We get ones that are two years old because somebody 1800 01:28:04.079 --> 01:28:05.920 either installed it bad or they put in a very 1801 01:28:05.960 --> 01:28:08.439 poor quality. Maybe they found it at you know, one 1802 01:28:08.479 --> 01:28:12.079 of the local you know, recycle places. So they may 1803 01:28:12.119 --> 01:28:15.239 want something with glass they don't have glass. We see 1804 01:28:15.520 --> 01:28:18.199 all of it. Again. Price range from thousand up to 1805 01:28:18.399 --> 01:28:19.960 you know, ten thousand. I mean, you know again, we 1806 01:28:20.079 --> 01:28:21.560 have it all we want. We want to be able 1807 01:28:21.560 --> 01:28:25.359 to help everybody. But when everybody needs it done, we 1808 01:28:25.399 --> 01:28:26.960 can help them, even if it's one entry door. 1809 01:28:27.199 --> 01:28:30.399 What's a typical warranty, say on a window. Let's say 1810 01:28:30.439 --> 01:28:34.279 someone replaces you know, all their windows. I mean, are 1811 01:28:34.359 --> 01:28:36.720 they looking at a ten year deal for the warranty 1812 01:28:36.840 --> 01:28:40.119 or are they different depending on the manufacture and the price. 1813 01:28:39.960 --> 01:28:42.239 Of the house. That's a good question. Mark a house 1814 01:28:42.279 --> 01:28:42.960 full of windows. 1815 01:28:43.159 --> 01:28:45.520 Yeah, so it's it's a little of all of it. 1816 01:28:45.640 --> 01:28:47.319 Most of our vinyl windows are what they call a 1817 01:28:47.399 --> 01:28:50.159 lifetime limited where most of the seal failures that we 1818 01:28:50.239 --> 01:28:52.920 spoke about earlier covered for life for the original homeowner. 1819 01:28:53.600 --> 01:28:56.279 The vinyl, the parts, the locks, all that stuff is 1820 01:28:56.359 --> 01:28:59.720 usually covered for free. For the original purchaser. We cover 1821 01:28:59.840 --> 01:29:02.479 l for two years as a company. Some of the 1822 01:29:02.560 --> 01:29:04.399 wood windows they called a ten to twenty war or 1823 01:29:04.439 --> 01:29:06.520 two where they're going to cover the product like the wood, 1824 01:29:06.600 --> 01:29:08.840 the cloud, all that kind of stuff for ten years, 1825 01:29:08.880 --> 01:29:10.600 and they're going to cover the glass seal failures for 1826 01:29:10.680 --> 01:29:13.640 twenty years, and then a lot of the fiberglassing deposits 1827 01:29:13.680 --> 01:29:15.520 are kind of a mix of both of those together. 1828 01:29:15.720 --> 01:29:19.199 But then you're paying labor after two years most likely, yes, 1829 01:29:19.640 --> 01:29:22.239 And I'm just curious. It is more of a not 1830 01:29:22.359 --> 01:29:24.920 as a business model, but pull your skirt up here. 1831 01:29:25.199 --> 01:29:27.680 That first two years, do you guys eat that or 1832 01:29:27.760 --> 01:29:31.359 does the manufacturer actually reimburse you labor if it was 1833 01:29:31.439 --> 01:29:35.880 a failure due to workmanship or not workmanship of materials, 1834 01:29:36.000 --> 01:29:36.800 a little bit of both. 1835 01:29:37.119 --> 01:29:39.479 Okay, you know, so you end up eating some of it. Yeah, 1836 01:29:39.600 --> 01:29:41.760 again it's part of business, yeah, of course, you know. 1837 01:29:41.840 --> 01:29:43.439 But yeah, within the first two years we usually cover 1838 01:29:43.560 --> 01:29:45.960 anything for people, you know, But then after that it's 1839 01:29:46.000 --> 01:29:47.039 a it's a service fee. 1840 01:29:47.319 --> 01:29:47.600 Okay. 1841 01:29:49.199 --> 01:29:52.680 So this is all really good information and inside stuff. 1842 01:29:53.760 --> 01:29:56.279 We have one text here on. I don't want to 1843 01:29:56.279 --> 01:29:58.800 answer it now. I want to take a quick well okay. 1844 01:29:58.640 --> 01:30:01.119 Hold on, let me ask you one more question, and 1845 01:30:01.520 --> 01:30:05.119 do you guys dive into insurance claims at all? In 1846 01:30:05.199 --> 01:30:08.600 other words, if there is a hailstorm and you know, 1847 01:30:08.760 --> 01:30:11.439 the seals got broken on windows, and they're hearing this 1848 01:30:11.640 --> 01:30:15.000 right now, and they're thinking, okay, well, well they deal 1849 01:30:15.079 --> 01:30:17.079 with my insurance company, I mean, how's that work? 1850 01:30:17.199 --> 01:30:19.800 So we don't deal with the insurance company directly from 1851 01:30:19.840 --> 01:30:22.760 the beginning. Usually what happens is, I went out to 1852 01:30:22.800 --> 01:30:25.760 a house two days ago, went out, she has hal damage. 1853 01:30:25.920 --> 01:30:29.560 I've provided her insurance, you know, pricing, got it to go, 1854 01:30:29.680 --> 01:30:31.239 and then they email it to their adjustice. 1855 01:30:31.319 --> 01:30:31.520 God. 1856 01:30:31.640 --> 01:30:33.520 Yeah, I also tell them if the adjuster wants to 1857 01:30:33.560 --> 01:30:36.600 meet me at the job, call me whatever they need. 1858 01:30:36.680 --> 01:30:38.520 At that point, I'm more than willing to help, but 1859 01:30:38.640 --> 01:30:41.800 we don't do the actual, you know, sending it the claim. 1860 01:30:41.960 --> 01:30:43.680 Hold on one set got it. I was going to 1861 01:30:43.720 --> 01:30:45.680 take a break, but Dean, you've been waiting. I'm going 1862 01:30:45.760 --> 01:30:47.239 to take Dean then take a break. Then I have 1863 01:30:47.279 --> 01:30:49.359 another text for him. Go ahead, Dean. What is your 1864 01:30:49.760 --> 01:30:51.439 comment on reflective windows? 1865 01:30:53.640 --> 01:30:58.279 Your guests that mentioned building on Colorado Boulevard with that gold. 1866 01:31:00.000 --> 01:31:00.399 Windows. 1867 01:31:00.479 --> 01:31:06.439 Okay, I was on exposition in Colorado Boulevard. Okay, here's this, 1868 01:31:06.600 --> 01:31:10.520 here's the funny story about that. The building that was 1869 01:31:10.560 --> 01:31:13.279 on the west side, which is about a five story 1870 01:31:13.359 --> 01:31:17.319 built I was in the HVAC businesses. Okay, background by 1871 01:31:17.399 --> 01:31:20.960 twenty twenty years ago. Okay, they built that. They built 1872 01:31:21.000 --> 01:31:23.520 that collar building and they put all those gold windows 1873 01:31:23.560 --> 01:31:27.439 in there, and the sun would go down that turned, 1874 01:31:27.520 --> 01:31:30.760 that turned. Those windows were like a magnifying glass. 1875 01:31:31.239 --> 01:31:33.920 Yeah, that's what we were told it. 1876 01:31:34.319 --> 01:31:37.159 I mean it cooked the building. There was just so 1877 01:31:37.520 --> 01:31:39.279 much heatload on it on that one side. 1878 01:31:39.840 --> 01:31:41.760 You mean it cooked the building next door. 1879 01:31:42.920 --> 01:31:44.600 Across the street across Colorado. 1880 01:31:44.760 --> 01:31:46.760 Wow, only crap. 1881 01:31:48.039 --> 01:31:51.279 You know though, the more you think about this, that 1882 01:31:51.640 --> 01:31:55.680 kind of engineering can be used in concert with each 1883 01:31:55.720 --> 01:31:59.479 other to kind of take advantage of the sun. 1884 01:32:01.479 --> 01:32:03.439 Well, they didn't anticipate that problem. 1885 01:32:03.279 --> 01:32:05.479 No, I know that, I get that part. 1886 01:32:05.680 --> 01:32:09.239 But what if they do anticipated on purpose and designed 1887 01:32:09.319 --> 01:32:14.479 buildings next to each other to kind of, you know, help. 1888 01:32:14.399 --> 01:32:16.840 Well maybe in the future they might do that. I 1889 01:32:16.880 --> 01:32:19.159 don't know. It was just we It took us a 1890 01:32:19.199 --> 01:32:21.479 while to figure out what was going on because the 1891 01:32:21.760 --> 01:32:26.720 building was just so hot. You can see what was 1892 01:32:26.760 --> 01:32:27.000 going on. 1893 01:32:27.159 --> 01:32:29.760 Now, what how did how did they solve the problem? 1894 01:32:31.680 --> 01:32:33.960 They added, we added just tons and tons of cooling 1895 01:32:34.039 --> 01:32:36.960 on the other building, in the older building, and. 1896 01:32:37.039 --> 01:32:39.279 There was nothing they could do about it. Really, is 1897 01:32:39.359 --> 01:32:44.239 it they? I mean they well, I don't know. 1898 01:32:44.359 --> 01:32:46.600 There may have been. I had heard that there was 1899 01:32:46.880 --> 01:32:49.479 some potential lawsuits and stuff, but I don't know if 1900 01:32:49.479 --> 01:32:50.119 any of that it worked. 1901 01:32:50.199 --> 01:32:51.199 How long ago was this. 1902 01:32:53.920 --> 01:32:54.039 Now? 1903 01:32:54.159 --> 01:32:56.119 About eighteen years ago when I was in that business. 1904 01:32:57.600 --> 01:32:58.560 What a cool story. 1905 01:33:00.479 --> 01:33:02.760 Yeah, win right, I'll let you go see you, thank you. 1906 01:33:03.039 --> 01:33:05.039 That's a very cool story. I got to take this 1907 01:33:05.159 --> 01:33:07.000 break bill. We'll come back with a Q with that 1908 01:33:07.560 --> 01:33:16.159 question you have on windows right after this, go with 1909 01:33:16.239 --> 01:33:19.680 a sure thing Denver's Best roofer Excel Roofing dot com. 1910 01:33:19.880 --> 01:33:25.560 You don't pay a cent until you're content. Time for 1911 01:33:25.640 --> 01:33:29.359 an insurance check up, free no obligation comparison call Compass 1912 01:33:29.439 --> 01:33:32.680 Insurance paying too much your coverage at dozens of insurance 1913 01:33:32.720 --> 01:33:35.199 companies find out now three oh three seven to seven 1914 01:33:35.239 --> 01:33:38.000 to one help. You'll think you're his only customer when 1915 01:33:38.000 --> 01:33:40.279 you choose Frank durand the real estate Man dot com 1916 01:33:40.520 --> 01:33:43.640 to list your home with Remax Alliance three oh three 1917 01:33:43.720 --> 01:33:49.279 nine two zero sixteen twenty two. Hi Tom Martino here, 1918 01:33:49.359 --> 01:33:52.680 three oh three seven one three talk three oh three 1919 01:33:52.800 --> 01:33:54.119 seven one three two five to five. 1920 01:33:54.239 --> 01:33:57.680 Bill, you have a question on windows. What's going on 1921 01:33:57.880 --> 01:33:58.079 with you? 1922 01:34:00.199 --> 01:34:00.399 Hey? 1923 01:34:00.840 --> 01:34:05.159 Can you install windows kind of just from the outside 1924 01:34:05.680 --> 01:34:09.520 because of access from the inside, Like can you. 1925 01:34:09.560 --> 01:34:11.920 Give me an example out of curiosity what you're talking about? 1926 01:34:11.960 --> 01:34:12.279 And why? 1927 01:34:12.399 --> 01:34:15.680 Well, just stuff on the floor and stuff. It's hard 1928 01:34:15.720 --> 01:34:18.199 to get to the windows from the inside. Would you 1929 01:34:18.239 --> 01:34:20.039 be able to do it all from the outside. 1930 01:34:20.800 --> 01:34:23.199 No, Usually we need inside to either screw them in 1931 01:34:23.399 --> 01:34:26.199 and also to you know, seal them up with cooking and. 1932 01:34:26.319 --> 01:34:30.800 Also the window sills and or the trim. Are you 1933 01:34:30.920 --> 01:34:32.199 a hoarder building? 1934 01:34:32.800 --> 01:34:33.000 Yes? 1935 01:34:34.520 --> 01:34:38.720 Are you, wow, an honest hoarder? Is it like crazy? 1936 01:34:38.880 --> 01:34:39.319 Your house? 1937 01:34:40.439 --> 01:34:41.079 Not super? 1938 01:34:41.239 --> 01:34:43.279 But it's do you have a path? 1939 01:34:43.600 --> 01:34:46.439 Do you have a path to go between rooms? I'm serious, I'm. 1940 01:34:46.279 --> 01:34:47.359 Asked there's paths? 1941 01:34:48.640 --> 01:34:51.119 So you are a horror you're a full blown hoarder. 1942 01:34:51.439 --> 01:34:52.199 That's interesting. 1943 01:34:53.079 --> 01:34:55.880 Yeah, And we've dealt with them before, you know, I mean, 1944 01:34:55.920 --> 01:34:58.319 it's it's it's difficult on both parties, you know, but 1945 01:34:58.439 --> 01:35:01.199 it's been accomplished. But we do in interior at some 1946 01:35:01.319 --> 01:35:02.800 point for sure. 1947 01:35:03.039 --> 01:35:06.119 On one window. The computer desk is kind of in 1948 01:35:06.239 --> 01:35:06.640 front of it. 1949 01:35:07.359 --> 01:35:09.399 Yeah, you know, we've worked around stuff like that. If 1950 01:35:09.439 --> 01:35:11.760 we're able to maybe move the monitors over and you 1951 01:35:11.840 --> 01:35:13.720 allow us to kneel on it, we try to be 1952 01:35:13.800 --> 01:35:15.439 real careful. So we've done that. 1953 01:35:15.520 --> 01:35:15.680 You know. 1954 01:35:15.760 --> 01:35:17.680 We used to deal with waterbeds a long time ago 1955 01:35:17.800 --> 01:35:19.239 that you know, we had to put a plank over 1956 01:35:19.319 --> 01:35:21.720 top because most people don't want to dream their waterbed 1957 01:35:21.760 --> 01:35:23.680 and refill it back up to get one window installed. 1958 01:35:23.760 --> 01:35:23.880 You know. 1959 01:35:24.920 --> 01:35:26.840 Okay, just curious, Okay, Bill, let me. 1960 01:35:26.880 --> 01:35:29.119 Bill, let me ask you something. You know again, we 1961 01:35:29.199 --> 01:35:31.239 don't use your last name or address or anything. I'm 1962 01:35:31.279 --> 01:35:34.840 just curious, like, do you literally have to make a 1963 01:35:34.920 --> 01:35:37.359 path through your rooms to get Yeah, you said yes, 1964 01:35:37.479 --> 01:35:38.079 I believe them. 1965 01:35:38.600 --> 01:35:42.119 Yeah, No, there is paths, but it's just it's it's 1966 01:35:42.199 --> 01:35:44.600 just stuff. That's just I've lived in the house for 1967 01:35:44.760 --> 01:35:45.359 forty years. 1968 01:35:46.039 --> 01:35:48.359 Yeah I know, but so have I and I don't 1969 01:35:48.439 --> 01:35:49.279 have any paths. 1970 01:35:49.800 --> 01:35:50.039 Yeah. 1971 01:35:50.239 --> 01:35:52.119 Wait a minute, though, you have not lived in the 1972 01:35:52.199 --> 01:35:55.800 same house for forty years. No, that's right, that's right. 1973 01:35:56.279 --> 01:35:58.399 But I don't think can you see me? How can 1974 01:35:58.439 --> 01:36:02.439 you never mind answers? Now, I throw everything out, but 1975 01:36:02.680 --> 01:36:05.119 I'm a minimalist, but I'm going to ask something, do 1976 01:36:05.239 --> 01:36:05.880 you have. 1977 01:36:07.760 --> 01:36:10.399 Things that are just important to you? Because I just 1978 01:36:10.560 --> 01:36:14.199 often wondered about people that keep things. Are there things 1979 01:36:14.279 --> 01:36:15.239 you just can't part with? 1980 01:36:17.279 --> 01:36:20.520 No, it's just accumulated stuff. It's just stuff that has 1981 01:36:20.640 --> 01:36:21.960 to be relocated. 1982 01:36:22.920 --> 01:36:25.399 And did you ever does it ever cramp your lifestyle? 1983 01:36:25.680 --> 01:36:27.600 Like the amount of room you have to move around? 1984 01:36:27.800 --> 01:36:29.359 Oh, that's everything I need. 1985 01:36:30.439 --> 01:36:31.279 Wait wait he. 1986 01:36:31.359 --> 01:36:34.439 Asked you an important question though, and your answer was, 1987 01:36:34.560 --> 01:36:37.279 there's things that you just need to be put in 1988 01:36:37.399 --> 01:36:42.960 different places. What like an example of something you would 1989 01:36:43.079 --> 01:36:45.960 move from one of the paths right now and put 1990 01:36:46.000 --> 01:36:46.439 it where? 1991 01:36:47.479 --> 01:36:50.399 Isn't that still hord? Moving something from A to B 1992 01:36:50.680 --> 01:36:53.319 is still the same thing, right right right? 1993 01:36:53.439 --> 01:36:55.760 And it's just you know, as a computer desk and 1994 01:36:55.840 --> 01:37:00.479 I got a cabinet that the print is on. It's 1995 01:37:00.560 --> 01:37:02.960 not a hard move, but you know it's the stuff 1996 01:37:03.000 --> 01:37:04.199 that has been moved in a while. 1997 01:37:04.479 --> 01:37:04.760 Got it? 1998 01:37:06.720 --> 01:37:11.720 Okay? So wow, interesting, Nick? What's the worst one you've 1999 01:37:11.800 --> 01:37:12.760 run into? Hoarding? 2000 01:37:13.439 --> 01:37:15.880 Have you walked into? I mean I've seen real hoarders 2001 01:37:15.920 --> 01:37:19.399 because of this show. I'm talking hoarders where you know 2002 01:37:20.039 --> 01:37:21.520 there is stuff literally. 2003 01:37:21.920 --> 01:37:23.960 They alive like the TV show. 2004 01:37:24.159 --> 01:37:26.560 Or remember how about the lady. I'll tell you a 2005 01:37:26.600 --> 01:37:29.479 strange one. She had one room and in her apartment 2006 01:37:30.279 --> 01:37:33.600 with the bathroom and the closet, I mean a big area, 2007 01:37:33.760 --> 01:37:38.760 big area, and she had brand new clothes, purses and 2008 01:37:39.119 --> 01:37:46.239 crap from Montgomery wards dating back thirty forty years, never opened, 2009 01:37:46.640 --> 01:37:49.479 and she couldn't part with it, like a pleathan purse 2010 01:37:49.840 --> 01:37:54.039 that cost her four dollars in nineteen eighty. She couldn't 2011 01:37:54.079 --> 01:37:56.439 part with and literally rooms full of it. 2012 01:37:56.720 --> 01:37:59.119 Yeah, you know, over the years, I've seen a lot 2013 01:37:59.159 --> 01:38:01.359 of it. You know, one of the most recent one, 2014 01:38:01.399 --> 01:38:04.399 we did a complex downtown and we'd get anover unit 2015 01:38:05.000 --> 01:38:07.079 to do it because they were upgrading. And we opened 2016 01:38:07.079 --> 01:38:09.239 the door. We had to shove the door open. There 2017 01:38:09.319 --> 01:38:11.319 wasn't even any passing from there. It was just a 2018 01:38:11.520 --> 01:38:15.600 wave of you know, just crack hark. Who was it 2019 01:38:15.680 --> 01:38:17.720 that was helping us out? He sent to a house? 2020 01:38:18.199 --> 01:38:19.079 Was it Frank Duran? 2021 01:38:19.840 --> 01:38:22.399 Oh my god, check this one out. This is the 2022 01:38:22.520 --> 01:38:25.880 weirdest one. Tom. I can't believe I forgot about this one. 2023 01:38:25.960 --> 01:38:28.840 TA just said it. So we send him out. They've 2024 01:38:28.920 --> 01:38:30.600 got to move, they're in foreclosure. 2025 01:38:30.720 --> 01:38:32.760 Frank's gonna try to help him out with a short 2026 01:38:32.880 --> 01:38:35.039 sail to try to at least get some money in 2027 01:38:35.119 --> 01:38:35.560 their pocket. 2028 01:38:35.640 --> 01:38:37.800 Blah blah blah. He goes out there. 2029 01:38:37.920 --> 01:38:44.640 Man, they he's standing in the kitchen, just stuff everywhere, trash, stuff, 2030 01:38:44.880 --> 01:38:47.560 just that this person wouldn't throw away, like old food. 2031 01:38:48.159 --> 01:38:51.079 And a rat comes running across his feet, and you 2032 01:38:51.199 --> 01:38:52.000 think that's bad. 2033 01:38:52.239 --> 01:38:52.760 Oh God. 2034 01:38:52.960 --> 01:38:56.439 He walks into the garage from the inside of the 2035 01:38:56.520 --> 01:39:02.840 house right there in cages from the floor to the ceiling. 2036 01:39:03.119 --> 01:39:09.760 Everywhere is rodents and cats and any kind of animal 2037 01:39:09.880 --> 01:39:12.479 dead or alive you could ever imagine in the. 2038 01:39:12.560 --> 01:39:16.560 Garage and then free those animals or what. I have 2039 01:39:16.680 --> 01:39:17.119 no idea. 2040 01:39:17.279 --> 01:39:21.479 And then at that point he goes, and you need 2041 01:39:21.640 --> 01:39:25.359 to put this on, and he hands them basically a 2042 01:39:25.560 --> 01:39:30.159 gas mask and says, you're gonna need this for the basement. 2043 01:39:31.039 --> 01:39:34.760 Frank goes, I am not going. 2044 01:39:34.600 --> 01:39:38.800 Into your basement, but yeah, Ty, we gotta take You're right, 2045 01:39:39.000 --> 01:39:40.159 that was bad news. 2046 01:39:40.840 --> 01:39:43.319 We gotta we'll we'll come, We'll come back with more. 2047 01:39:43.680 --> 01:39:45.880 Three O three seven one three talk seven one three 2048 01:39:45.920 --> 01:39:47.039 eight two five five. 2049 01:39:52.920 --> 01:39:56.159 Go with a sure thing Denver's Best roofer excel roofing 2050 01:39:56.279 --> 01:39:56.680 dot com. 2051 01:39:56.880 --> 01:39:59.239 You don't pay a cent until you're content. 2052 01:40:02.279 --> 01:40:05.800 Time for an insurance checkup free no obligation comparison call 2053 01:40:05.960 --> 01:40:09.199 Compass Insurance paying too much your coverage at dozens of 2054 01:40:09.279 --> 01:40:12.199 insurance companies find out now three all three seven seven 2055 01:40:12.239 --> 01:40:12.439 to one. 2056 01:40:12.600 --> 01:40:12.840 Help. 2057 01:40:13.039 --> 01:40:15.640 You'll think you're his only customer when you choose Frank 2058 01:40:15.720 --> 01:40:18.119 durand the real estate man dot com to list your 2059 01:40:18.199 --> 01:40:21.319 home with Remax Alliance three all three nine two zero 2060 01:40:21.439 --> 01:40:22.399 sixteen twenty two. 2061 01:40:26.039 --> 01:40:29.640 Hey Tom Martino here, three oh three seven one three 2062 01:40:29.760 --> 01:40:32.159 talks seven one three eight two five five. 2063 01:40:32.680 --> 01:40:35.880 All right, now let me go back to my texts. 2064 01:40:36.359 --> 01:40:37.960 You know, it's funny how some days we have such 2065 01:40:38.000 --> 01:40:40.079 heavy texts. First of all, do you go to Greeley? 2066 01:40:40.199 --> 01:40:43.560 Somebody wants to know, Nick Gravina Gravina Windows. 2067 01:40:43.760 --> 01:40:45.680 Yes, we will. We will go to Greeley. Yes. 2068 01:40:46.119 --> 01:40:48.880 So while we're while we're talking about that, what's your service? 2069 01:40:49.119 --> 01:40:50.840 How far do you go? Both ways north? 2070 01:40:50.920 --> 01:40:51.560 South? You know? 2071 01:40:51.640 --> 01:40:54.199 We usually go you know, up to about four Collins. Uh, 2072 01:40:54.319 --> 01:40:57.119 usually down to about the springs, go out towards the lineman, 2073 01:40:57.159 --> 01:40:58.640 and then we'll go all the way up to about 2074 01:40:58.800 --> 01:40:59.319 you know, Vail. 2075 01:41:00.520 --> 01:41:04.640 Okay, do you use as somebody says, are your installers? 2076 01:41:04.720 --> 01:41:07.119 And I don't think this is so important. 2077 01:41:06.640 --> 01:41:11.039 As long as it's consistent quality and you take all responsibility. 2078 01:41:11.359 --> 01:41:15.479 But someone does want to know are your installers employees 2079 01:41:15.640 --> 01:41:18.800 or substruct they're subcontractors. 2080 01:41:18.680 --> 01:41:20.520 And you've used the same for a long time. 2081 01:41:20.640 --> 01:41:22.720 Oh yeah, we had a discussion off air about that. 2082 01:41:22.880 --> 01:41:24.479 You know, most my guys have worked for me for 2083 01:41:24.520 --> 01:41:27.319 at least ten years. I have to fight the you know, 2084 01:41:27.399 --> 01:41:29.840 insurance companies all the time that they're not employees because 2085 01:41:29.880 --> 01:41:30.840 they work strictly for me. 2086 01:41:31.199 --> 01:41:35.079 But you take full responsibility, right of course. 2087 01:41:35.239 --> 01:41:35.399 Yeah. 2088 01:41:35.439 --> 01:41:37.239 I mean we've had guys that moved out of state, 2089 01:41:38.159 --> 01:41:40.119 you know, and we're the company that you call. 2090 01:41:40.640 --> 01:41:44.119 Plus if you if their insurance laps, which you probably 2091 01:41:44.159 --> 01:41:45.880 stay on top of, you still have of course, a 2092 01:41:45.960 --> 01:41:47.399 homeowner's got all your coverage. 2093 01:41:47.560 --> 01:41:49.159 Yeah, and we have umbrellas, we have it all. 2094 01:41:49.399 --> 01:41:52.760 You mentioned something before, and I didn't mean to interrupt you, Tom, 2095 01:41:52.800 --> 01:41:55.239 but he said something I wanted to touch on because 2096 01:41:55.239 --> 01:41:55.840 I didn't know this. 2097 01:41:56.520 --> 01:41:57.720 You mentioned you. 2098 01:41:57.800 --> 01:41:59.720 Were I think we were talking about hoarding or whatever. 2099 01:41:59.800 --> 01:42:03.279 But you did an entire complex of some sort. Do 2100 01:42:03.399 --> 01:42:06.720 you do commercial work as well as residential, so yeah, 2101 01:42:06.760 --> 01:42:08.279 commercial work is kind of ambiguous. 2102 01:42:08.279 --> 01:42:09.920 A little bit. So yeah, if it's like an apartment 2103 01:42:09.960 --> 01:42:13.520 complex and the residential windows in like that, yes, I 2104 01:42:13.600 --> 01:42:16.439 don't do like storefront or architectural walls. Some people get 2105 01:42:16.439 --> 01:42:17.319 a little confused on that. 2106 01:42:17.479 --> 01:42:18.239 Okay, I got you. 2107 01:42:18.359 --> 01:42:20.920 But if it's you know, a condo and a bunch 2108 01:42:20.960 --> 01:42:23.760 of people are getting their windows done after a hailstorm, 2109 01:42:24.039 --> 01:42:24.880 you guys would do that. 2110 01:42:25.039 --> 01:42:25.199 Yeah. 2111 01:42:25.239 --> 01:42:27.920 We just actually finished redoing all the Lady Look Casino 2112 01:42:28.000 --> 01:42:29.600 windows up in black Hawk. 2113 01:42:29.760 --> 01:42:31.119 Oh no kidding, yep, So we just. 2114 01:42:31.159 --> 01:42:33.600 Did all the ninth, tenth, eleventh, the twelfth floor. Wow, 2115 01:42:33.760 --> 01:42:34.479 that's kind of cool. 2116 01:42:34.600 --> 01:42:34.800 Yep. 2117 01:42:35.399 --> 01:42:40.840 So okay, so really we have more. I've had more 2118 01:42:41.039 --> 01:42:44.039 texts and calls about windows. Seriously, this is pretty cool 2119 01:42:44.279 --> 01:42:45.159 in a long time. 2120 01:42:45.560 --> 01:42:45.760 You know. 2121 01:42:45.920 --> 01:42:49.640 I think what happens seriously is experts that come on 2122 01:42:49.760 --> 01:42:53.760 the show, they reveal themselves to know what they're talking about, 2123 01:42:53.760 --> 01:42:56.960 and then people feel confident asking questions. So we'll do 2124 01:42:57.079 --> 01:42:58.359 more of this, plus take any of. 2125 01:42:58.359 --> 01:43:02.000 Your consumer problems, questions and complaints coming up on the 2126 01:43:02.079 --> 01:43:04.840 Troubleshooter Show. We have another hour to go three oh 2127 01:43:04.920 --> 01:43:07.239 three seven one three talk seven one three eight two 2128 01:43:07.319 --> 01:43:10.039 five five, or of course you can always call. 2129 01:43:10.000 --> 01:43:13.119 Three oh three Martino three oh three six two seven 2130 01:43:13.239 --> 01:43:14.399 eight four sixty six. 2131 01:43:18.119 --> 01:43:21.359 Go with a sure thing Denver's Best roofer Excel Roofing 2132 01:43:21.479 --> 01:43:24.199 dot com. You don't pay a cent until you're contenth. 2133 01:43:25.720 --> 01:43:29.960 Please time for an insurance check up free, no obligation 2134 01:43:30.079 --> 01:43:33.960 comparison call Compass Insurance paying too much your coverage at 2135 01:43:34.000 --> 01:43:36.720 dozens of insurance companies find out now three oh three 2136 01:43:36.880 --> 01:43:39.439 seven seven to one help. You'll think you're his only 2137 01:43:39.600 --> 01:43:42.000 customer when you choose Frank durand the real estate Man 2138 01:43:42.079 --> 01:43:45.479 dot com to list your home with Remax Alliance three 2139 01:43:45.560 --> 01:43:47.720 oh three nine two zero sixteen twenty two. 2140 01:43:55.800 --> 01:43:58.800 New need a so you don't have. 2141 01:44:01.039 --> 01:44:06.039 Come running, Just as as we can, Shooter's gonna help. 2142 01:44:06.319 --> 01:44:08.319 Come man, This. 2143 01:44:08.960 --> 01:44:13.399 Is the Troubleshooter Show. No Tom Martine, Hey. 2144 01:44:13.640 --> 01:44:16.359 Tom, I'm Martino here. Welcome to the show. We have 2145 01:44:16.479 --> 01:44:19.239 a studio load back at the station. 2146 01:44:19.600 --> 01:44:20.319 I'll bring them up. 2147 01:44:20.359 --> 01:44:22.720 And also we have all kinds of stuff going on 2148 01:44:24.119 --> 01:44:29.960 behind the scenes, working on problems, questions and complaints. We 2149 01:44:30.119 --> 01:44:32.439 love doing it and we're gonna continue, of course, so 2150 01:44:32.560 --> 01:44:36.119 let's just uh, let's just do it. We're gonna ask 2151 01:44:36.199 --> 01:44:37.800 you to call us if you have a problem, question 2152 01:44:37.920 --> 01:44:38.359 or complaint. 2153 01:44:38.399 --> 01:44:42.600 We've been spotty with calls today, some heavy, some light. 2154 01:44:42.640 --> 01:44:44.720 We got a lot of texts and then we have 2155 01:44:44.840 --> 01:44:47.640 Nick Gravina with us from Gravina Windows dot com. We've 2156 01:44:47.680 --> 01:44:51.880 been talking about windows and Nick, you also do siding 2157 01:44:52.039 --> 01:44:55.159 and I do have a text on siding. And again 2158 01:44:55.960 --> 01:45:00.560 on this show we have several we have good pe people. Okay, 2159 01:45:00.600 --> 01:45:03.399 we surround ourselves with good people. And there's more than 2160 01:45:03.439 --> 01:45:06.039 one way to skin a cat. And I know that 2161 01:45:06.800 --> 01:45:12.600 we have different choices in siding. I personally don't like 2162 01:45:13.680 --> 01:45:16.000 vinyl siding, just straight vinyl siding. I don't know how 2163 01:45:16.039 --> 01:45:18.239 you feel about it, but I want to be completely 2164 01:45:18.319 --> 01:45:19.880 open with this and talk about it. 2165 01:45:22.159 --> 01:45:23.600 How do you feel about vinyl siding? 2166 01:45:24.520 --> 01:45:26.439 I'm kind of the same as you. I mean, I'm 2167 01:45:26.520 --> 01:45:28.680 not the biggest fan of vinyl siding. We sell it. 2168 01:45:28.840 --> 01:45:31.079 I mean, it does have a place in the marketplace 2169 01:45:31.119 --> 01:45:33.880 for us, you know, But you know, I'm a big 2170 01:45:33.920 --> 01:45:36.479 fan of steel siding. I'm a big fan of LP 2171 01:45:36.600 --> 01:45:39.800 engineered siding, and you know, we do our fair amount 2172 01:45:39.840 --> 01:45:42.680 of hardy siding as well. So now there's a vinyl 2173 01:45:42.800 --> 01:45:46.359 coded steel, is that right? Yeah, So there's vinyl coded steel. 2174 01:45:46.399 --> 01:45:49.239 There's Kinar coded steel. I think that one's the best 2175 01:45:49.279 --> 01:45:53.279 because of the Kainer is a brand name of exterior paint. 2176 01:45:53.560 --> 01:45:56.439 It's the best commercial paint that you can kind of and. 2177 01:45:56.479 --> 01:45:58.239 It comes pre painted right. 2178 01:45:58.520 --> 01:46:00.840 So most people will know this. If you up to 2179 01:46:00.920 --> 01:46:02.800 veil Asp in any of the mountaintowns, you see these 2180 01:46:02.840 --> 01:46:05.720 glorious you know, fifteen million dollar homes of these big 2181 01:46:05.840 --> 01:46:09.800 steeple you know, steel corrugated roofs that are black, dark brown, 2182 01:46:09.920 --> 01:46:12.880 dark green. Those are all kind o paint and that's 2183 01:46:12.880 --> 01:46:15.319 why they stay those dark colors is because as the 2184 01:46:15.399 --> 01:46:18.760 best properties to resist the fading. So we have sighting 2185 01:46:18.840 --> 01:46:20.760 that does that. We also have our wood clad windows 2186 01:46:20.800 --> 01:46:23.479 that have that paint on it. So, and especially with 2187 01:46:23.560 --> 01:46:28.079 how extreme Colorado's UV damage rays are, we like to 2188 01:46:28.199 --> 01:46:29.479 use that kind o paint when we can. 2189 01:46:30.399 --> 01:46:34.640 Oh, okay, And so it's called Kinar Okay, that's a 2190 01:46:34.720 --> 01:46:35.199 brand name. 2191 01:46:35.840 --> 01:46:36.039 Yeah. 2192 01:46:36.600 --> 01:46:38.439 And then when we talk about. 2193 01:46:38.800 --> 01:46:41.800 Is it almost like a ceramic you know, I don't know. 2194 01:46:41.880 --> 01:46:44.239 I know it's called seventy percent floral polymer. 2195 01:46:44.920 --> 01:46:45.640 I know what that is. 2196 01:46:45.800 --> 01:46:48.359 Yeah, it's it's a science thing. I'm not I know, 2197 01:46:48.399 --> 01:46:50.159 I'm a nerd but I'm not that big of a nerd. 2198 01:46:50.239 --> 01:46:54.279 But I just know it has excellent UV retention on it. 2199 01:46:54.399 --> 01:46:56.319 You know, again, it's one of the best commercial paints 2200 01:46:56.359 --> 01:46:57.239 on the market for steel. 2201 01:46:58.119 --> 01:47:03.920 Now somebody he also wants to know about James Hardy. 2202 01:47:04.319 --> 01:47:07.479 I don't like James Hardy. I don't think it's bad, 2203 01:47:08.039 --> 01:47:10.760 but I think there's way better stuff out now. Now 2204 01:47:10.840 --> 01:47:14.199 it's sementuous. But forgive me if i'm maybe I'm not. 2205 01:47:14.399 --> 01:47:17.760 Giving James Hardy the dow it should have. 2206 01:47:18.399 --> 01:47:21.760 I'm thinking, when you penetrate the surface with a nail 2207 01:47:21.880 --> 01:47:25.000 or something, or penetrate the surface, can it take on 2208 01:47:25.159 --> 01:47:25.840 moisture or not? 2209 01:47:27.119 --> 01:47:28.960 You know, it's supposed to be through and through. I mean, 2210 01:47:29.000 --> 01:47:30.119 I think that's a great question. 2211 01:47:31.600 --> 01:47:33.600 Okay, you know so in other words, I have it. 2212 01:47:33.960 --> 01:47:37.119 I have it wrong. It's not like it's not like 2213 01:47:39.119 --> 01:47:42.039 the exciting that can take on moisture if you pierce it. 2214 01:47:42.760 --> 01:47:44.920 So you know, most of the laps are gonna have 2215 01:47:45.359 --> 01:47:48.960 the nail covered over by the lap that's going over 2216 01:47:49.039 --> 01:47:51.039 top of that. So they call that blind knailing. Right, 2217 01:47:51.079 --> 01:47:53.159 you don't see the nails in the face of the 2218 01:47:53.920 --> 01:47:57.600 horizontal laps. Now you will see that in the trim pieces, 2219 01:47:58.319 --> 01:47:59.840 you know. But then most of the time, if it's 2220 01:48:00.000 --> 01:48:03.600 a pre painted product from the factory, we'll go back 2221 01:48:03.640 --> 01:48:07.199 and touch that up with the paint provided, which helps 2222 01:48:07.319 --> 01:48:10.319 steal that. And if it's a primed product, people come 2223 01:48:10.399 --> 01:48:12.800 back over and paint it, so that also helps. Hardy 2224 01:48:12.920 --> 01:48:15.680 is hardy, you know, Hardy is hardy. You know, it's 2225 01:48:15.680 --> 01:48:18.000 a cementious product, and it's just if you want to 2226 01:48:18.039 --> 01:48:20.039 prepainted from the factory or primed. 2227 01:48:20.840 --> 01:48:23.359 Out in what is that area out out of the 2228 01:48:23.359 --> 01:48:27.600 airport called Green Valley Ranch, probably about five or six 2229 01:48:27.760 --> 01:48:31.640 years ago, big hailstorm. Yep, the hail blew right through 2230 01:48:31.720 --> 01:48:35.279 the siding. I'm like one hundred homes. I mean, it 2231 01:48:35.359 --> 01:48:39.239 looked like someone took a potato gun and just smashed through. 2232 01:48:39.279 --> 01:48:42.079 And what is that kind of siding? What would possibly 2233 01:48:42.199 --> 01:48:44.079 allow that? And they were brand new homes. 2234 01:48:44.359 --> 01:48:46.680 Well, realistically, depending on how big the hail is, that 2235 01:48:46.760 --> 01:48:48.159 can blow any of the siding. 2236 01:48:48.159 --> 01:48:49.800 That's not going to go through Hardy board. 2237 01:48:50.159 --> 01:48:53.680 Hardyboard will crack on the big enough, you know, that's amazing. 2238 01:48:53.760 --> 01:48:57.279 You know, Vinyl will absolutely turn into Swiss cheese steel 2239 01:48:57.399 --> 01:49:00.960 condent LP condent, and hard you can crack with a 2240 01:49:01.000 --> 01:49:04.600 big enough okay, brick, that's gonna be fine, right right. Yeah, 2241 01:49:04.600 --> 01:49:06.640 you know, if it's gonna dent your cards, probably gonna 2242 01:49:06.680 --> 01:49:07.680 dnt something on your house. 2243 01:49:08.000 --> 01:49:08.319 Okay. 2244 01:49:08.520 --> 01:49:10.079 You know, but a lot of the sidings have a 2245 01:49:10.119 --> 01:49:12.840 hail warranty with them, so if you know, you get 2246 01:49:12.880 --> 01:49:16.079 a decent sized hailstorm and the insurance covers part of it, 2247 01:49:16.199 --> 01:49:18.319 not all of it, they'll cover it. Yeah, they will 2248 01:49:18.359 --> 01:49:19.600 help supplement on the back end. 2249 01:49:19.720 --> 01:49:22.119 Okay, I just sat never free, Tom. Do you remember 2250 01:49:22.199 --> 01:49:24.560 that it looked like someone took a machine gun to 2251 01:49:24.640 --> 01:49:25.159 these homes? 2252 01:49:25.439 --> 01:49:27.439 It was probably vinyl setting. That's the one that you 2253 01:49:27.520 --> 01:49:29.079 get all the big holes that you see all the. 2254 01:49:29.119 --> 01:49:30.159 Time, massive holes. 2255 01:49:30.239 --> 01:49:31.720 Yeah, so probably more vinyl sighting. 2256 01:49:32.680 --> 01:49:33.840 Now that's the cheapest. 2257 01:49:34.279 --> 01:49:34.439 Yes. 2258 01:49:35.079 --> 01:49:38.600 I used to love Everlast sighting, and then I heard 2259 01:49:38.920 --> 01:49:40.399 a lot of people stop selling it. 2260 01:49:41.520 --> 01:49:41.720 Yeah. 2261 01:49:41.760 --> 01:49:43.800 I think it was great coming out of the out 2262 01:49:43.840 --> 01:49:46.199 of the gate there, and we sold some too, and 2263 01:49:46.520 --> 01:49:49.199 we actually had a problem or two and we still 2264 01:49:49.239 --> 01:49:49.840 get asked for it. 2265 01:49:50.479 --> 01:49:51.640 Well, what was the problem. 2266 01:49:51.960 --> 01:49:52.920 It was very hard. 2267 01:49:53.000 --> 01:49:54.640 I don't want to use the word hard again, but 2268 01:49:54.720 --> 01:49:55.600 it was very durable. 2269 01:49:56.359 --> 01:49:58.800 It was durable, and you know, I don't recall them all. 2270 01:49:59.479 --> 01:50:02.159 I don't run the siding division. I hear bits and 2271 01:50:02.239 --> 01:50:05.560 pieces about it, but again, you know, the the stats 2272 01:50:05.600 --> 01:50:08.520 on it were excellent and we were actually surprised that 2273 01:50:08.600 --> 01:50:11.000 we had some go backs. And again I don't recall 2274 01:50:11.079 --> 01:50:12.880 those right now, so I apologize. 2275 01:50:12.479 --> 01:50:14.479 Okay, And then align siding. 2276 01:50:14.640 --> 01:50:17.520 Have you heard of that aligne? Yeah, it's similar. That's 2277 01:50:17.560 --> 01:50:20.520 one of I think the composite sidings that's out kind 2278 01:50:20.520 --> 01:50:22.319 of like fiberglass in vinyl. 2279 01:50:22.199 --> 01:50:25.199 That's supposed to be the next generation. Well that in 2280 01:50:25.439 --> 01:50:30.079 some form of solar siding. Well, well, did they have 2281 01:50:30.199 --> 01:50:32.600 solar siding? I know they have solar roof. I'm looking 2282 01:50:32.640 --> 01:50:32.880 at it. 2283 01:50:33.039 --> 01:50:34.520 Yeah, really I have not. 2284 01:50:36.920 --> 01:50:39.039 What is it called mark? One of them is called 2285 01:50:39.119 --> 01:50:45.279 my tracks. Wow. Now, so I did get this text, 2286 01:50:45.399 --> 01:50:48.479 and uh, I may as well open it up because 2287 01:50:48.560 --> 01:50:49.199 I did get it. 2288 01:50:49.760 --> 01:50:50.399 And that is. 2289 01:50:52.279 --> 01:50:53.359 About the debate. 2290 01:50:53.720 --> 01:50:55.840 Now, listen, we don't get political, but of course we 2291 01:50:55.920 --> 01:50:57.319 always comment on stuff here and there. 2292 01:50:57.359 --> 01:51:00.279 I don't care. Well, I didn't watch the debate. I 2293 01:51:00.439 --> 01:51:04.199 just watched highlights. Now if I watched the CNN highlights, 2294 01:51:05.000 --> 01:51:07.079 even which shock the hell out of me. 2295 01:51:08.199 --> 01:51:13.000 Even the CNN highlights said that Vance did great, and 2296 01:51:13.119 --> 01:51:15.840 the other guy was a moron. Not a moron. 2297 01:51:15.880 --> 01:51:16.720 I wouldn't go that far. 2298 01:51:16.840 --> 01:51:20.079 They both seemed like really good people. They seem like 2299 01:51:20.199 --> 01:51:22.520 good people. Man, it was kind of nice seeing adults 2300 01:51:22.560 --> 01:51:22.960 in the room. 2301 01:51:23.840 --> 01:51:27.199 That's what I was getting at. What Dvance definitely won? 2302 01:51:27.920 --> 01:51:29.960 Did he what did he win? I mean, did you 2303 01:51:30.039 --> 01:51:31.600 watch marcaus? I didn't. I watched it. 2304 01:51:31.760 --> 01:51:34.039 I watched it bell to bell. I'm talking just as 2305 01:51:34.119 --> 01:51:35.880 a debate. And hey, I was the first one to 2306 01:51:36.000 --> 01:51:38.119 say that Trump lost that last one by far. 2307 01:51:39.319 --> 01:51:39.920 He just won. 2308 01:51:40.039 --> 01:51:41.439 I mean, I don't know else to put it. He 2309 01:51:41.560 --> 01:51:46.159 looked presidential, he's younger, he knew everything he was talking about. 2310 01:51:46.199 --> 01:51:48.239 He just won the debate. I don't care if the 2311 01:51:48.319 --> 01:51:51.840 debate was about cheerios. He debated cheerios better. 2312 01:51:52.560 --> 01:51:56.319 And there was a focus group that CNN did and 2313 01:51:56.680 --> 01:51:58.279 the majority said, of course he won. 2314 01:51:58.359 --> 01:52:02.760 And they also said that they would rather have those 2315 01:52:02.840 --> 01:52:07.960 two running. That's funny. Then the other two they really 2316 01:52:08.039 --> 01:52:08.560 did say that. 2317 01:52:09.199 --> 01:52:14.520 I think that's kind of been everybody's deal, which is 2318 01:52:14.640 --> 01:52:19.239 interesting because generally speaking, the second guy on the ticket 2319 01:52:19.359 --> 01:52:23.640 really doesn't bring anything, but in this crazy election cycle, 2320 01:52:24.680 --> 01:52:28.159 this might really end up helping Trump. Although I think 2321 01:52:28.199 --> 01:52:31.159 he's still going to win, hands down, but this might 2322 01:52:31.239 --> 01:52:32.720 have brought a few more over. 2323 01:52:33.079 --> 01:52:34.119 Okay, you know what. 2324 01:52:34.600 --> 01:52:37.199 The one thing that drove me nuts is whenever he 2325 01:52:37.520 --> 01:52:40.600 was talking, or when both of them, but when Harris 2326 01:52:40.760 --> 01:52:46.119 was talking, I'm sorry, when what's his name, Waltz Walls 2327 01:52:46.199 --> 01:52:48.520 when he was talking about his boss, which is all 2328 01:52:48.600 --> 01:52:51.720 they both did, and he would say, she's going to 2329 01:52:51.800 --> 01:52:53.560 do this, She's going to do that, and it's like 2330 01:52:54.000 --> 01:52:57.199 she's been doing it for four years. Why all of 2331 01:52:57.319 --> 01:53:00.359 a sudden, are is she going to start doing in now? 2332 01:53:00.439 --> 01:53:04.680 Why would we believe anything when she's been there. It's 2333 01:53:05.000 --> 01:53:06.239 mind boggling to me. 2334 01:53:08.520 --> 01:53:09.520 You know what that. 2335 01:53:11.319 --> 01:53:13.600 That's what she's going to do? This to the border? Well, 2336 01:53:13.760 --> 01:53:15.039 she was the borders aard. 2337 01:53:15.199 --> 01:53:16.119 She didn't do crack. 2338 01:53:16.159 --> 01:53:18.439 And he kept reminding him, like, who was in office. 2339 01:53:18.479 --> 01:53:20.720 They've been in office already for four years? What have 2340 01:53:20.800 --> 01:53:21.199 they done? 2341 01:53:21.479 --> 01:53:21.680 Yeah? 2342 01:53:21.880 --> 01:53:24.279 It was really Uh, it was a really good debate, though. 2343 01:53:24.319 --> 01:53:26.840 I will say I loved how they at the end 2344 01:53:26.880 --> 01:53:29.600 they seem to embrace each other. I think the the 2345 01:53:29.720 --> 01:53:33.279 wives you know, met each other. It was a lot 2346 01:53:33.439 --> 01:53:36.239 different man than what we have seen for the past 2347 01:53:36.359 --> 01:53:37.479 whatever twelve years. 2348 01:53:39.000 --> 01:53:42.319 Okay, I have another text about hold on, I was 2349 01:53:42.439 --> 01:53:44.800 looking for it on. Let me grow back to a 2350 01:53:44.920 --> 01:53:45.479 dog on it. 2351 01:53:45.600 --> 01:53:48.439 How about this doc workers situation. You guys ready to 2352 01:53:48.520 --> 01:53:50.319 start spending more money with Amazon. 2353 01:53:50.840 --> 01:53:55.720 That's gonna be crazy because Amazon can't What are you 2354 01:53:55.880 --> 01:53:58.560 talking about? Amazon can't overcome that? What are they going 2355 01:53:58.640 --> 01:54:00.479 to do? That's what I'm saying. You're gonna be spending 2356 01:54:00.560 --> 01:54:04.039 more money with Amazon? Well, what do you mean more? 2357 01:54:04.159 --> 01:54:05.960 Price of products are going to go up? 2358 01:54:06.319 --> 01:54:09.279 Well, of course all over, not just everyone, Yeah, but 2359 01:54:09.439 --> 01:54:10.800 most people buy on Amazon. 2360 01:54:10.920 --> 01:54:12.439 Now, that's why I just picked Amazon. 2361 01:54:12.479 --> 01:54:12.760 I could. 2362 01:54:13.520 --> 01:54:17.279 Wasn't that amazing? I was just actually thinking of that 2363 01:54:17.399 --> 01:54:19.239 today on the way to work, that I needed such 2364 01:54:19.319 --> 01:54:19.640 and such. 2365 01:54:19.720 --> 01:54:22.359 It was something minor, right, that I needed, I mean, 2366 01:54:22.439 --> 01:54:24.960 something really minor, and I thought, I'm just going to 2367 01:54:25.000 --> 01:54:27.479 go order it and it'll be here tomorrow the next day. 2368 01:54:27.880 --> 01:54:31.239 And I have to tell you something. I find it 2369 01:54:31.439 --> 01:54:33.720 shocking that that that's where we're moving. 2370 01:54:34.239 --> 01:54:35.039 I can order. 2371 01:54:35.960 --> 01:54:37.920 Stephanie says, Tom, let's just go to the store and 2372 01:54:37.960 --> 01:54:41.880 I said no, because I said, I said, because she said, all. 2373 01:54:41.840 --> 01:54:43.600 You want is this, right, Let's just go get it? 2374 01:54:43.640 --> 01:54:46.079 And I said no, I can put it here and 2375 01:54:46.279 --> 01:54:47.920 have it in the morning, delivered. 2376 01:54:47.560 --> 01:54:48.199 It pretty soon. 2377 01:54:48.319 --> 01:54:49.640 You're not going to leave your bunker. 2378 01:54:50.399 --> 01:54:50.720 I know. 2379 01:54:50.960 --> 01:54:54.880 No, I just don't like shopping. I the worst thing 2380 01:54:55.079 --> 01:54:58.199 in the world. And Mark, I said, the balls. 2381 01:54:58.359 --> 01:55:01.840 I can't stand moll. I hate sort but here's the 2382 01:55:01.960 --> 01:55:05.720 worst thing. And I just can't believe they still say it. 2383 01:55:06.399 --> 01:55:07.479 It doesn't matter what's sore. 2384 01:55:07.640 --> 01:55:09.880 You go to a store and you're looking for this, 2385 01:55:10.239 --> 01:55:11.359 they say they can order it. 2386 01:55:12.560 --> 01:55:14.479 Exactly say we. 2387 01:55:14.560 --> 01:55:16.840 Can order that. I'm gonna I look at the person. 2388 01:55:16.960 --> 01:55:22.520 I said, yeah, Like, if I really wanted to order it, 2389 01:55:22.840 --> 01:55:25.800 I would have it tomorrow morning in my at my door. 2390 01:55:26.159 --> 01:55:27.640 It's what do I need you to do? 2391 01:55:27.840 --> 01:55:30.079 And if you live in certain areas, like if you're 2392 01:55:30.119 --> 01:55:33.680 in certain areas of Manhattan, you can order a lot 2393 01:55:33.760 --> 01:55:36.159 of stuff on Amazon and it'll be in a nearby 2394 01:55:36.319 --> 01:55:40.079 locker in an hour. I mean, it's crazy if you 2395 01:55:40.159 --> 01:55:42.279 want it to deliver in maybe two and a half hours. 2396 01:55:42.560 --> 01:55:45.640 I mean, we're we're not as up to date as 2397 01:55:45.680 --> 01:55:48.960 some other areas with Amazon, but it's really getting there. 2398 01:55:49.239 --> 01:55:51.479 If you told me ten years ago I could order 2399 01:55:51.600 --> 01:55:55.279 something from Amazon and have it next day in frank Down. 2400 01:55:55.279 --> 01:55:58.239 I would have told you you're crazy, Oh. 2401 01:55:58.159 --> 01:56:02.000 Man, I mean Mark, it gives me sometimes the choice 2402 01:56:02.359 --> 01:56:04.399 to get it between four and six am. 2403 01:56:04.560 --> 01:56:06.720 See, I don't get that. I don't get that nice 2404 01:56:06.760 --> 01:56:09.640 part at all. And then six to eight, eight to ten. 2405 01:56:09.720 --> 01:56:12.279 I mean you can pick like two hour little windows 2406 01:56:12.319 --> 01:56:14.520 here and then food and everything else. 2407 01:56:15.079 --> 01:56:17.479 Now okay, hold on, you just brought something up and 2408 01:56:17.600 --> 01:56:19.199 I can't be the only one. And I know we 2409 01:56:19.279 --> 01:56:22.000 got to take a break. So think about this. I 2410 01:56:22.199 --> 01:56:26.520 think Grubhub and Uber Eats, I think they're the biggest 2411 01:56:26.640 --> 01:56:31.119 ripoff ever. I think it's horrible. The food's cold. I 2412 01:56:31.199 --> 01:56:34.039 don't know if they touch my food. But even outside 2413 01:56:34.079 --> 01:56:37.760 of that stuff, the price of getting like a shake 2414 01:56:37.840 --> 01:56:41.439 in French fries delivered is like fifteen bucks. It is 2415 01:56:41.680 --> 01:56:44.560 absolutely the biggest ripoff you know out there. 2416 01:56:44.960 --> 01:56:47.279 My kids use it now. And then I was talking 2417 01:56:47.359 --> 01:56:48.279 more of groceries. 2418 01:56:49.439 --> 01:56:53.000 I love supermarket deliveries, whether it be King Supers or 2419 01:56:53.039 --> 01:56:53.680 Whole Foods. 2420 01:56:54.800 --> 01:56:55.720 Why would I go out? 2421 01:56:56.479 --> 01:56:57.520 I just why? 2422 01:56:57.520 --> 01:56:59.880 I used to have you ordered your kids every year? 2423 01:57:00.119 --> 01:57:02.920 Look at your credit card bill after they tackle Uber eats, 2424 01:57:03.640 --> 01:57:06.199 you know, I I you could go to del Frisco's. 2425 01:57:07.079 --> 01:57:09.319 No, it's not that bad, is it? Oh my god. 2426 01:57:09.359 --> 01:57:11.840 If you ordered like dinner from let's say, uh, I 2427 01:57:11.880 --> 01:57:15.960 don't know Applebees, and you know, come on Applebee's. Someone 2428 01:57:16.039 --> 01:57:18.479 gets the riblets and you get the kids meal whatever 2429 01:57:18.720 --> 01:57:21.520 I mean. You could be at seventy bucks man uber Eats. 2430 01:57:21.720 --> 01:57:24.239 If you drove there and ate there, you're probably at 2431 01:57:24.279 --> 01:57:25.479 what twenty five bucks? 2432 01:57:26.520 --> 01:57:29.880 Wow? And they expect a full twenty percent tip too. Well, 2433 01:57:30.000 --> 01:57:32.520 that part is just ridiculous. We have more coming up. 2434 01:57:38.760 --> 01:57:42.039 Go with a sure thing Denver's Best Roofer Excel Roofing 2435 01:57:42.159 --> 01:57:44.760 dot com. You don't pay a cent until you're content. 2436 01:57:48.159 --> 01:57:51.319 Time for an insurance check up free, no obligation. In comparison, 2437 01:57:51.479 --> 01:57:55.000 call Compass Insurance paying too much your coverage at dozens 2438 01:57:55.039 --> 01:57:57.760 of insurance companies find out now three oh three seven 2439 01:57:57.800 --> 01:57:59.960 to seven to one help. You'll think you're his own 2440 01:58:00.000 --> 01:58:02.439 only customer when you choose Frank durand the real estate 2441 01:58:02.520 --> 01:58:05.760 Man dot com to list your home with Remax Alliance 2442 01:58:06.000 --> 01:58:10.920 three all three nine two zero sixteen twenty two. Oh Hi, 2443 01:58:11.079 --> 01:58:14.720 Tom Martine, your troubleshooter three all three seven one three 2444 01:58:14.840 --> 01:58:18.119 talks seven one three eight two five five mark? Did 2445 01:58:18.159 --> 01:58:20.479 you want to bring something up again? Did you have 2446 01:58:20.600 --> 01:58:22.359 something because I have some texts here. 2447 01:58:22.560 --> 01:58:23.239 It's up good. 2448 01:58:23.319 --> 01:58:25.439 Well, okay, I don't mind you bringing that up, but 2449 01:58:25.479 --> 01:58:30.159 I want to talk a little world. Uh, geopolitics might 2450 01:58:30.239 --> 01:58:30.960 be the word for it. 2451 01:58:32.199 --> 01:58:32.600 Israel. 2452 01:58:33.359 --> 01:58:36.119 I think this retaliation we're going to see is going 2453 01:58:36.199 --> 01:58:39.760 to be massive. They they got hit, well they didn't 2454 01:58:39.800 --> 01:58:43.560 get hit, but they were shot at with one hundred 2455 01:58:43.560 --> 01:58:46.960 and eighty of these ballistic missiles and some of them 2456 01:58:47.000 --> 01:58:49.359 got through blew up. I don't think anybody died, thank God, 2457 01:58:49.840 --> 01:58:53.000 but I think the retaliation is going to be insane. 2458 01:58:53.600 --> 01:58:57.720 And I cannot believe Iran is I can't believe they 2459 01:58:57.920 --> 01:58:59.560 even shot at him yesterday. 2460 01:58:59.800 --> 01:59:01.840 I just, for the life of me, I'm going are 2461 01:59:01.920 --> 01:59:03.960 they so miserable over there? 2462 01:59:04.119 --> 01:59:06.720 All they want to do is provoke death? I mean 2463 01:59:07.319 --> 01:59:09.039 they have absolutely no They. 2464 01:59:09.000 --> 01:59:12.319 Say that was in retaliation though of the other one. 2465 01:59:12.319 --> 01:59:14.520 Well, yeah, the other one was great, because look at 2466 01:59:15.039 --> 01:59:16.760 this one is the most amazing thing. 2467 01:59:16.840 --> 01:59:18.920 Ever, somehow Israel got into. 2468 01:59:18.800 --> 01:59:22.840 The supply chain of the pagers and the walkie talkies 2469 01:59:22.880 --> 01:59:28.840 at Hesbelah and other Iranian backed militias basically were. 2470 01:59:28.760 --> 01:59:31.800 Involved in and they blew them up. I mean they 2471 01:59:31.920 --> 01:59:33.279 killed like a dozen of them. 2472 01:59:33.399 --> 01:59:36.880 Or so maybe more, but more importantly, if you're walking 2473 01:59:36.960 --> 01:59:39.479 around with a hole in your hip or showed up 2474 01:59:39.520 --> 01:59:41.399 to a hospital, they have on video. 2475 01:59:41.800 --> 01:59:45.039 They know exactly who all these fighters are. 2476 01:59:45.199 --> 01:59:45.359 Now. 2477 01:59:45.479 --> 01:59:48.279 I mean, they've got targets on their head, but I ran, 2478 01:59:48.600 --> 01:59:53.359 literally launching from Iran is just mind baffling to me. 2479 01:59:53.680 --> 01:59:56.119 I hope they blow up all the oil fields. I 2480 01:59:56.279 --> 01:59:59.000 hope they light up the only commodity over there. No 2481 01:59:59.119 --> 02:00:02.960 one vacation and Iran they really have no exports but 2482 02:00:03.239 --> 02:00:06.039 energy or oil. And if we just liked the whole 2483 02:00:06.119 --> 02:00:09.760 place on fire, they're over and I hope, I hope 2484 02:00:09.960 --> 02:00:10.880 that's what happens. 2485 02:00:11.439 --> 02:00:12.079 That's my rain. 2486 02:00:12.720 --> 02:00:16.920 Remember what happened though in Kuwait when Saddam set fire 2487 02:00:17.000 --> 02:00:18.279 to all the oil wells. 2488 02:00:18.800 --> 02:00:23.199 What a catastrophic thing that was. It's huge, all that 2489 02:00:23.319 --> 02:00:26.800 black smoke, it's huge. So that by the way, did 2490 02:00:26.880 --> 02:00:29.239 you know there was only one fatality from that rocket 2491 02:00:29.279 --> 02:00:33.079 barrage one hundred and eighty ballistic missiles they kill one person. 2492 02:00:33.439 --> 02:00:34.039 I didn't you know? 2493 02:00:34.279 --> 02:00:37.479 They killed the Palestinian And then once again after somehow 2494 02:00:37.520 --> 02:00:39.600 they got in the middle of their supply chain that 2495 02:00:40.159 --> 02:00:41.680 h bombs in their stuff. 2496 02:00:42.159 --> 02:00:43.199 What are they crazy? 2497 02:00:43.960 --> 02:00:45.840 That was a texture who pointed out it was a 2498 02:00:45.920 --> 02:00:47.199 Palestinian who died. 2499 02:00:47.960 --> 02:00:49.039 Uh oh was it really? 2500 02:00:49.640 --> 02:00:52.680 Hey, Tom, I just I got I spoke to remember 2501 02:00:52.760 --> 02:00:54.840 that ladies having the problem with Larry H. 2502 02:00:54.960 --> 02:00:55.279 Miller. 2503 02:00:56.000 --> 02:00:58.159 Oh my god, I hate that one. Yeah. 2504 02:00:58.199 --> 02:01:01.760 Anyway, so she's dealing with rain and she's also dealing 2505 02:01:01.840 --> 02:01:05.000 with the police who basically told her what you said 2506 02:01:05.000 --> 02:01:07.279 that if they have a contract, it's not theft. 2507 02:01:08.760 --> 02:01:12.760 Of course not. There's no intent exactly, it. 2508 02:01:12.880 --> 02:01:15.840 Was the It was a private detective who told her that. 2509 02:01:16.359 --> 02:01:20.079 But the actual police aren't going to have to offer theft. 2510 02:01:20.119 --> 02:01:22.159 It's just a civil matter. 2511 02:01:23.159 --> 02:01:28.000 It's definitely just uh, here's trying to get the car back. 2512 02:01:28.680 --> 02:01:32.359 Samantha, by the way, should take the car back because 2513 02:01:32.439 --> 02:01:32.720 it's a. 2514 02:01:32.760 --> 02:01:35.920 Bad deal for more reasons than that. I think. 2515 02:01:36.079 --> 02:01:39.199 I think ultimately this she's not going to have the 2516 02:01:39.319 --> 02:01:41.880 car and it's going to cost them a lot of money. 2517 02:01:42.000 --> 02:01:43.399 Ultimately, I'm almost sure. 2518 02:01:43.319 --> 02:01:46.079 That's what's going to We all told her that, I know, 2519 02:01:46.720 --> 02:01:48.680 and she just I think she's going to be made 2520 02:01:48.760 --> 02:01:50.760 to take it back and she's going to owe a 2521 02:01:50.840 --> 02:01:54.119 lot of money, and not knowing their finances, it could 2522 02:01:54.119 --> 02:01:55.199 be a bankruptcy deal. 2523 02:01:57.359 --> 02:02:00.359 I think they notified her within the tendance. 2524 02:02:00.199 --> 02:02:02.199 Be bankruptcy because they were able to come up with 2525 02:02:02.359 --> 02:02:03.399 forty five thousand. 2526 02:02:03.840 --> 02:02:04.600 And they do have. 2527 02:02:06.239 --> 02:02:07.359 They do have good jobs. 2528 02:02:07.840 --> 02:02:09.199 Deputy D what do you did you say? 2529 02:02:09.399 --> 02:02:11.239 Oh, I was going to tell you there's there's an 2530 02:02:11.279 --> 02:02:13.760 active REPO case on it. I actually spoke with a 2531 02:02:13.840 --> 02:02:16.279 REPO man who's been looking for that car for several 2532 02:02:16.399 --> 02:02:19.159 days now. Yeah, and he's having trouble finding it. So 2533 02:02:19.680 --> 02:02:21.840 whether or not the consumer wants to take it back, 2534 02:02:22.159 --> 02:02:24.840 he is almost irrovant. Yes, the REPO guy will find it. 2535 02:02:25.000 --> 02:02:26.880 It's to the point now where it's like you can't 2536 02:02:26.880 --> 02:02:29.199 even go to the grocery store if the REPO man's 2537 02:02:29.239 --> 02:02:29.760 out after you. 2538 02:02:30.159 --> 02:02:31.920 And a lot of these cars, what was it a 2539 02:02:32.079 --> 02:02:34.479 Chevy or Afford? I think it was a Chevy truck. 2540 02:02:34.680 --> 02:02:34.880 Yeah. 2541 02:02:34.920 --> 02:02:35.840 So I'll tell you this. 2542 02:02:36.159 --> 02:02:39.680 The manufacturer knows where that vehicle is, and if the 2543 02:02:39.800 --> 02:02:43.279 dealer can express to the manufacturer, they need to know 2544 02:02:43.319 --> 02:02:44.319 where that vehicle is. 2545 02:02:44.720 --> 02:02:47.479 That REPO man will know where that vehicle is. I 2546 02:02:47.560 --> 02:02:48.680 want to I want to reap. 2547 02:02:49.640 --> 02:02:52.039 What if it's in a cloth garage that would be 2548 02:02:52.199 --> 02:02:53.680 pretty hard, or if the battery was. 2549 02:02:53.680 --> 02:02:57.079 Pulled hold on when jo wait, wait, Doc, please, I 2550 02:02:57.159 --> 02:02:59.159 want to I want to recap this about Larry H. 2551 02:02:59.239 --> 02:03:03.079 Miller to be go with a sure thing Denver's best 2552 02:03:03.159 --> 02:03:04.960 roofer Excel Roofing dot com. 2553 02:03:05.159 --> 02:03:07.159 You don't pay a cent until you're content. 2554 02:03:10.560 --> 02:03:14.079 Time for an insurance checkup free, no obligation comparison call 2555 02:03:14.239 --> 02:03:17.479 Compass Insurance pain too much your coverage at dozens of 2556 02:03:17.560 --> 02:03:20.479 insurance companies find out now three all three seven seven 2557 02:03:20.520 --> 02:03:20.720 to one. 2558 02:03:20.880 --> 02:03:21.119 Help. 2559 02:03:21.319 --> 02:03:23.920 You'll think you're his only customer when you choose Frank 2560 02:03:24.000 --> 02:03:26.399 durand the real estate man dot com to list your 2561 02:03:26.479 --> 02:03:29.600 home with Remax Alliance three all three nine two zero 2562 02:03:29.720 --> 02:03:44.479 sixteen twenty two. Hi, Tom Martino, your trouble shooter three 2563 02:03:44.560 --> 02:03:47.560 O three seven one three talk seven three eight two 2564 02:03:47.600 --> 02:03:48.079 five to five. 2565 02:03:51.600 --> 02:03:53.039 I want to ask the. 2566 02:03:53.079 --> 02:03:58.800 Triple versus double pain windows because that was a question 2567 02:03:58.840 --> 02:04:00.600 we had earlier and I wanted to it back to it. 2568 02:04:01.159 --> 02:04:02.680 Is it worth the I mean, what what? 2569 02:04:02.880 --> 02:04:05.279 What do you think? Double pain triple pain? Go ahead? 2570 02:04:05.880 --> 02:04:08.439 They both have you know their values there. You know, 2571 02:04:08.640 --> 02:04:11.159 triple pain is great as far as energy efficiency, but 2572 02:04:11.239 --> 02:04:13.880 you sacrifice some weight, which operability is usually a little 2573 02:04:13.960 --> 02:04:17.840 less easy to do. There are double pains that can 2574 02:04:17.880 --> 02:04:20.279 be built almost up to triple pains now too, depending 2575 02:04:20.319 --> 02:04:23.039 on how the coatings are meant. But you know, they 2576 02:04:23.079 --> 02:04:25.000 both have their place. We sell a lot of both 2577 02:04:25.039 --> 02:04:27.920 of them, you know, but triple pain we do try 2578 02:04:27.960 --> 02:04:29.720 to let people know. You know that you know they 2579 02:04:29.760 --> 02:04:30.239 are heavier. 2580 02:04:30.359 --> 02:04:32.960 You know, it can be hard that much cheaper. I mean, 2581 02:04:33.000 --> 02:04:35.159 it's just me that much more savings. I don't I 2582 02:04:35.279 --> 02:04:36.319 can't even imagine. 2583 02:04:36.680 --> 02:04:38.600 Well, you know, I was talking to Mark off the 2584 02:04:38.640 --> 02:04:41.239 air and when they used to rate windows by our factors, 2585 02:04:41.279 --> 02:04:43.000 which they really don't do that anymore. You know, they 2586 02:04:43.079 --> 02:04:45.000 used to rate a double pain at like an R 2587 02:04:45.239 --> 02:04:47.680 four and they and then they would start to rate 2588 02:04:47.720 --> 02:04:50.800 a triple pain at an R seven. So you know, 2589 02:04:50.920 --> 02:04:53.199 I mean there is some value there for sure. 2590 02:04:53.399 --> 02:04:55.680 Would it be possible or is it this way? 2591 02:04:56.399 --> 02:04:58.800 You could have a double pain that actually has a 2592 02:04:59.000 --> 02:05:02.319 higher R value because either the glass is thicker or 2593 02:05:02.399 --> 02:05:05.920 the gap is thicker than a triple pain or no. 2594 02:05:06.079 --> 02:05:07.640 The one's always going to be higher. 2595 02:05:07.920 --> 02:05:12.720 Usually the triple pains have the better energy efficiency we can. 2596 02:05:12.880 --> 02:05:15.119 You know, it's all about the air gap in between. 2597 02:05:15.279 --> 02:05:18.520 The bigger the air gap, the better, you know. Again, 2598 02:05:18.560 --> 02:05:21.239 when we would go back to the dissimilar glass you 2599 02:05:21.319 --> 02:05:24.399 know that shrinks the air gap, so not as efficient 2600 02:05:24.439 --> 02:05:25.239 but better for sound. 2601 02:05:25.479 --> 02:05:28.199 What's like the biggest air gap? You say, like one inch? 2602 02:05:28.479 --> 02:05:31.239 Yeah, usually most of our our glasses one inch from 2603 02:05:31.279 --> 02:05:35.359 outside to outside, so inside really is that that much? 2604 02:05:35.600 --> 02:05:36.119 One inch? 2605 02:05:36.760 --> 02:05:36.920 Right? 2606 02:05:37.000 --> 02:05:39.439 And then we do have some triple hate packages from 2607 02:05:39.439 --> 02:05:41.000 some of our clad windows that are an inch and 2608 02:05:41.079 --> 02:05:41.880 three eighths thick. 2609 02:05:42.319 --> 02:05:42.560 Wow? 2610 02:05:42.720 --> 02:05:45.720 Yeah, how about something ud soundproof like we're looking at here. 2611 02:05:46.359 --> 02:05:49.199 I assume that you think that's a double pain. I mean, 2612 02:05:49.439 --> 02:05:51.079 how does the soundproof. 2613 02:05:50.640 --> 02:05:53.640 Work well in windows? I don't know about in studios, 2614 02:05:53.680 --> 02:05:57.920 but in windows, again, it's the dissimilar surfaces have different densities, 2615 02:05:57.960 --> 02:06:01.680 so different sound waves get depleted as it goes through, right, 2616 02:06:01.680 --> 02:06:04.319 Because if they're the same thickness, it only depletes the 2617 02:06:04.359 --> 02:06:07.760 same thing. But if they're different differences or different thing, it'll. 2618 02:06:07.560 --> 02:06:08.600 Take out different waves. 2619 02:06:08.760 --> 02:06:08.840 Right. 2620 02:06:09.239 --> 02:06:12.640 That's interesting, right, So, but triple pain, you know a 2621 02:06:12.680 --> 02:06:13.520 lot of people like it. 2622 02:06:14.319 --> 02:06:16.840 If they're a window, we could put like when time's 2623 02:06:16.880 --> 02:06:19.520 in studio, I usually sit there and we put it 2624 02:06:19.600 --> 02:06:21.680 right here to where I can't hear. 2625 02:06:21.720 --> 02:06:22.840 Him but he can hear me. 2626 02:06:23.079 --> 02:06:24.359 I'm sure there's something out there. 2627 02:06:24.560 --> 02:06:26.439 Okay, you know headphones. 2628 02:06:26.479 --> 02:06:26.720 Mark. 2629 02:06:27.319 --> 02:06:32.119 Yes, Now, by the way, I'll take this text. But 2630 02:06:32.640 --> 02:06:34.319 I knew i'd get it, and I just want to 2631 02:06:34.359 --> 02:06:37.760 I just want to take it. Are there too, Garvenus, Yes, 2632 02:06:37.840 --> 02:06:40.399 there are. They're the same family, and they they are 2633 02:06:40.479 --> 02:06:42.960 two separate companies. And the one we're talking to that's 2634 02:06:42.960 --> 02:06:45.439 been on a referral list for years is the one 2635 02:06:45.479 --> 02:06:46.199 on West Evans. 2636 02:06:46.479 --> 02:06:49.399 So don't be confused. But they are. There are different 2637 02:06:49.399 --> 02:06:52.359 people in different family members in the business. Yes there are. 2638 02:06:53.680 --> 02:06:56.520 And uh, let's see what else we have a text 2639 02:06:56.600 --> 02:06:57.720 here about. 2640 02:06:59.159 --> 02:07:03.479 Somebody said that one of our former sponsors may not 2641 02:07:03.560 --> 02:07:07.159 be around anymore. Their app stopped working and their location 2642 02:07:07.680 --> 02:07:09.000 there's nothing else the locations. 2643 02:07:09.760 --> 02:07:13.000 It's SaferNet dot com. It was a private VPN. 2644 02:07:13.119 --> 02:07:15.960 I would assume they're gone as well. They couldn't keep 2645 02:07:16.079 --> 02:07:17.119 up with the change. 2646 02:07:17.159 --> 02:07:20.039 Oh no, they can't with the big guys. But it's 2647 02:07:20.079 --> 02:07:21.680 a great It was a great company. 2648 02:07:21.439 --> 02:07:24.439 With people that brings in something that most people don't understand. 2649 02:07:24.479 --> 02:07:26.399 When you develop an app and have an app like 2650 02:07:26.520 --> 02:07:29.399 safer net does all his funny games, it costs a 2651 02:07:29.479 --> 02:07:32.319 fortune to develop them and all that. But beyond that, 2652 02:07:32.560 --> 02:07:35.720 every time there's a major update with iOS or Android, 2653 02:07:36.119 --> 02:07:40.159 you have to go back, resubmit, rebrand, or not rebrand, 2654 02:07:40.239 --> 02:07:42.640 but redo your app to make sure it works with 2655 02:07:42.760 --> 02:07:45.600 the new code from the operating system. And where they 2656 02:07:45.640 --> 02:07:49.880 would fall very far behind was with Apple. So if 2657 02:07:49.920 --> 02:07:53.159 you had an Apple phone or an iPhone and you 2658 02:07:53.319 --> 02:07:56.000 took an iOS update, all of a sudden, safer Net 2659 02:07:56.039 --> 02:07:58.600 wouldn't work for a while because they just weren't on 2660 02:07:58.720 --> 02:08:02.279 top of it. Generally, what happens is the developers of 2661 02:08:02.359 --> 02:08:05.319 your app know the new iOS is coming out, and 2662 02:08:05.520 --> 02:08:08.079 they released the new one the same time the iOS 2663 02:08:08.159 --> 02:08:08.640 comes out. 2664 02:08:10.680 --> 02:08:15.680 Little be how scenes now I have gotten these texts 2665 02:08:15.720 --> 02:08:17.479 through the years, and I don't know how to explain it. 2666 02:08:18.199 --> 02:08:20.159 Oh no, I gotta do it after this. I guess 2667 02:08:21.199 --> 02:08:23.479 maybe I will, or maybe I'll do it tomorrow. But anyway, 2668 02:08:23.760 --> 02:08:27.479 it has to do with inventions. So let's take this 2669 02:08:27.640 --> 02:08:29.600 quick break three O three seven one three talks seven 2670 02:08:29.640 --> 02:08:31.640 one three eight two five five. I'm also gonna try 2671 02:08:31.640 --> 02:08:33.359 to get Eric Reinimer on if I ken you said 2672 02:08:33.399 --> 02:08:35.479 it might be available now, I'll call him directly from 2673 02:08:35.520 --> 02:08:36.319 my Google Voice. 2674 02:08:36.920 --> 02:08:37.840 So stick around. 2675 02:08:38.000 --> 02:08:40.159 We're gonna ask about quick claim deeds if you screwed 2676 02:08:40.239 --> 02:08:43.000 up your your house transfer from your parents to yourself 2677 02:08:43.039 --> 02:08:44.840 and you want to undo it, because that's not the 2678 02:08:44.880 --> 02:08:47.840 best way to do it upon uh for a state 2679 02:08:47.920 --> 02:08:50.319 planning I'm gonna try to get Eric on right now. 2680 02:08:50.359 --> 02:08:59.279 We got more coming up. Hi, Tom Martino, your troubleshooter. 2681 02:08:59.399 --> 02:09:06.199 Three three seven, three eight two five five. Okay, let's talk. 2682 02:09:07.119 --> 02:09:09.600 Uh, Chris, you have a question. 2683 02:09:09.760 --> 02:09:11.600 No, no, I'm sorry. Let me go to this real quick. 2684 02:09:11.680 --> 02:09:11.920 Let me go. 2685 02:09:12.119 --> 02:09:12.640 Let me go to this. 2686 02:09:12.920 --> 02:09:15.079 Hey, Eric Reinemer, I have a quick question for you. 2687 02:09:15.199 --> 02:09:15.840 Are you there, sir? 2688 02:09:16.880 --> 02:09:17.079 Yeah? 2689 02:09:17.279 --> 02:09:17.560 Okay. 2690 02:09:18.199 --> 02:09:18.760 Eric is our. 2691 02:09:18.720 --> 02:09:23.319 Accountant Atlas CPAs and Advisors. And we had a question. 2692 02:09:23.760 --> 02:09:28.560 A guy's father quit claimed the house from the dad 2693 02:09:28.800 --> 02:09:31.640 to both of them, and he wanted to leave the 2694 02:09:31.720 --> 02:09:35.880 house to his son. And then our estate planning attorney said, well, 2695 02:09:35.920 --> 02:09:38.720 you just blew your basis. You're not gonna get day 2696 02:09:38.760 --> 02:09:41.960 of death basis you're gonna get. You're gonna inherit your 2697 02:09:42.039 --> 02:09:46.119 dad's basis now. And the estate attorney did not know 2698 02:09:46.239 --> 02:09:49.119 the answer to this, but asked, who said we should 2699 02:09:49.119 --> 02:09:52.399 talk to an accountant? Can they simply undo that deed? 2700 02:09:52.520 --> 02:09:54.640 Can he simply dad it back. Can the two of 2701 02:09:54.680 --> 02:09:56.640 them beat dad it back to the dad like it 2702 02:09:56.760 --> 02:09:59.359 never happened, or will it screw up the basis? 2703 02:10:00.960 --> 02:10:03.800 No, I don't see why not. Like in orders, there 2704 02:10:03.920 --> 02:10:06.199 was a gift then one way, I don't see why 2705 02:10:06.239 --> 02:10:08.279 the gifts can come back the other way and kind 2706 02:10:08.319 --> 02:10:09.039 of bring it back. 2707 02:10:08.920 --> 02:10:09.600 To where it was. 2708 02:10:10.359 --> 02:10:13.319 Okay, yeah, because the basis would be the same, the 2709 02:10:13.479 --> 02:10:14.600 old basis. 2710 02:10:14.399 --> 02:10:17.840 Right, Yeah, And nothing got when you when you gift, 2711 02:10:18.199 --> 02:10:21.720 nothing got reported for tax purposes. So it's just a 2712 02:10:21.840 --> 02:10:24.479 legal maneuver one way and then back the other way. 2713 02:10:24.520 --> 02:10:25.479 Seems fine to me. 2714 02:10:26.159 --> 02:10:28.640 Data Manue, Are you saying that for him to take 2715 02:10:28.680 --> 02:10:30.439 advantage of the I R s Eric. 2716 02:10:31.319 --> 02:10:34.960 No, it's not taking advantage now. He's simply gonna undo 2717 02:10:35.039 --> 02:10:36.119 the mistake he made. 2718 02:10:37.039 --> 02:10:39.119 Yeah, you can gift anytime you want. 2719 02:10:39.399 --> 02:10:41.840 You can legally shouldn't he shouldn't if he done a 2720 02:10:41.960 --> 02:10:42.760 gift letter. 2721 02:10:43.039 --> 02:10:45.319 Why can't that person couldn't claim it back to you. 2722 02:10:45.560 --> 02:10:47.399 Well, wait a minute, that's a legal action. 2723 02:10:48.000 --> 02:10:50.720 You don't have to do a gift letter on a house. 2724 02:10:51.159 --> 02:10:54.520 You don't need a gift letter. Okay, No, there is 2725 02:10:54.600 --> 02:10:55.199 no such thing. 2726 02:10:55.479 --> 02:10:58.159 That's another fallacy that you need a gift letter. So 2727 02:10:58.319 --> 02:11:01.520 now you can give me four hundred dollars tomorrow and 2728 02:11:01.640 --> 02:11:02.520 not do a gift. 2729 02:11:02.359 --> 02:11:05.359 Letter, right, you might you have to do a return 2730 02:11:05.600 --> 02:11:08.359 that shows the amount over fourteen thousand. 2731 02:11:09.920 --> 02:11:11.600 It's eighteen thousand, oh. 2732 02:11:11.640 --> 02:11:14.520 Eighteen thousand, sorry, thank you, Eric, So you have to 2733 02:11:14.680 --> 02:11:17.119 just show the amount over eighteen that goes to your 2734 02:11:17.159 --> 02:11:19.359 invisible limit in the sky. 2735 02:11:19.800 --> 02:11:21.720 But that was that was my whole point. If it 2736 02:11:21.840 --> 02:11:24.520 was a house, you would think that would have to 2737 02:11:24.560 --> 02:11:26.439 be on the tax return. That's all I was asking. 2738 02:11:26.600 --> 02:11:29.239 H Yeah, you know you said letter. I'm sorry, but yes, 2739 02:11:29.600 --> 02:11:31.359 you do a gift return, Yes you do. 2740 02:11:31.600 --> 02:11:34.159 And if they didn't do a gift return, I would 2741 02:11:34.199 --> 02:11:37.199 agree with everything Eric said. But if they did do 2742 02:11:37.319 --> 02:11:39.960 a gift return, would that be some way that that 2743 02:11:40.079 --> 02:11:42.479 would get them caught up in some issue? 2744 02:11:42.720 --> 02:11:47.479 Eric, No, you just gift it back with another gift letter. 2745 02:11:47.640 --> 02:11:51.720 He was saying that gifts can go both ways. By 2746 02:11:51.760 --> 02:11:54.560 the way, Eric, thank you very much. I promised I 2747 02:11:54.560 --> 02:11:56.560 would only keep you for a few minutes. And that's 2748 02:11:57.199 --> 02:12:02.000 that's CPA Atlas CPAs oh Man. I want to try 2749 02:12:02.039 --> 02:12:03.359 to get to Chris with renewal. 2750 02:12:03.479 --> 02:12:06.279 That's all right, let's give Gravinus, Windows dot com. These 2751 02:12:06.319 --> 02:12:08.399 guys you need the Windows sightings. Give them a call. 2752 02:12:08.439 --> 02:12:11.680 They're great people. Three oh three four seven two eight 2753 02:12:11.800 --> 02:12:13.560 four six two or three oh. 2754 02:12:13.640 --> 02:12:17.720 Three Gravenus Gravina. We got Venus, I mean we got 2755 02:12:17.800 --> 02:12:18.399 more tomorrow