Speaker 1: Rip tough. You need advice so you don't have run
Speaker 1: in Just as as we can.
Speaker 2: Shooter's gonna help come Man.
Speaker 1: Dix's The Troubleshooter Show.
Speaker 3: No Tom Martino, Hi, Tom Martino here, Welcome to the show.
Speaker 3: Three zero three seven one three talk seven one three
Speaker 3: eight two five five Welcome. We are here to help
Speaker 3: you solve problems, answer questions, take complaints.
Speaker 1: Listen. I did change things, Mark, by the way, would
Speaker 1: you change me?
Speaker 3: I change things just as an experiment. I think I
Speaker 3: got the mic where it's really wonderful, but I did
Speaker 3: change things on the calls. So I want to try
Speaker 3: to hop to a call because I have a feeling.
Speaker 3: If it doesn't work, you have to take over and
Speaker 3: I'm gonna reconnect. I'm just telling people this from some
Speaker 3: inside crap here. We just got we just got something
Speaker 3: going on and I wanted to try to get our
Speaker 3: streams right and h but this is the Consumer Show
Speaker 3: where we try to solve problems, answer questions, say complaints,
Speaker 3: make your life just a little easier.
Speaker 1: So that's what we're going to do.
Speaker 3: I'm going to start out with Sherry and see if
Speaker 3: it works, and if not, Mark take right over and
Speaker 3: I'll just reconnect.
Speaker 1: But I do think I figured out most of it.
Speaker 3: So Sherry, you're going to start things off, and I'm
Speaker 3: hoping it's going to work.
Speaker 1: Great.
Speaker 4: Go ahead, Sherry, Hi, good morning, Thank you for listening
Speaker 4: to my complaint verse I.
Speaker 1: No echo right?
Speaker 5: Mark?
Speaker 6: Is it working?
Speaker 2: Yes?
Speaker 7: Right?
Speaker 1: So good keep going. I got it, brother, I got it. Okay, Sherry,
Speaker 1: go ahead. I'm sorry, Okay.
Speaker 6: The reason I'm calling is to complain about our recent
Speaker 6: flight experiences with him, and I want to start out
Speaker 6: by saying, I fly Frontier all the time.
Speaker 1: Oh that's your me too, me too? Mark? Do you
Speaker 1: like Frontier? By the way, do you realize I learned
Speaker 1: how to use the system?
Speaker 3: I do now I will say this, Sherry, I, but
Speaker 3: I've also sued him twice. I was warded off from
Speaker 3: Frontier because of a bunch of nightmares.
Speaker 1: But here's what happened.
Speaker 3: I started using I don't know what Mark meant about
Speaker 3: the system, but Mark, I started using actually their online
Speaker 3: chat and they have some really good I mean when
Speaker 3: you actually get an agent, not the virtual helper, but
Speaker 3: you wait for an agent. They really were really quite
Speaker 3: nice and took care of everything.
Speaker 1: So Sherry tell us about your experience.
Speaker 6: Okay, So first of all, like you said, I like
Speaker 6: their business model because I can control my costs by
Speaker 6: deciding how much luggage I want to take, how much
Speaker 6: treat I want.
Speaker 8: Yeah, I can.
Speaker 6: Get cheap flights, so that affords me, being retired, being
Speaker 6: able to go on how many trips a year. However,
Speaker 6: I have never experienced something like I experienced this week.
Speaker 1: So did I have to do with baggage.
Speaker 6: It has to do with what they're doing with boarding passes.
Speaker 6: So I was traveling with my mother, but we had
Speaker 6: separate itineraries because she wasn't sure what day she was
Speaker 6: flying back and forth. So she had a one way
Speaker 6: ticket to Phoenix on September twenty third, Yeah, and then
Speaker 6: she had a return ticket on September thirtieth, Okay, and
Speaker 6: each time I had a round trip ticket. So I
Speaker 6: was flying with her, but separate itinerary. Anyway, we get
Speaker 6: to Denver and they announced they overbooked a flight by
Speaker 6: two people, so would anyone take their travel voucher of
Speaker 6: two hundred and fifty dollars? So anyway, nobody took it.
Speaker 6: And we go to get on the flight and I'm
Speaker 6: Zone one and she's too, and I waited for her
Speaker 6: to make sure her ticket would go.
Speaker 1: You know, we were we were gonna they bumped her, right.
Speaker 6: Yeah, she's eighty six here.
Speaker 9: Yeah, they bumped the cheapest ticket. That's why, exactly. Yeah, well,
Speaker 9: I mean that's how they all do it, so mad.
Speaker 8: They did it twice to her this week.
Speaker 3: It was but they didn't bump you. You should have said,
Speaker 3: if you're going to bump her anyway, bump me. And
Speaker 3: instead of.
Speaker 4: That, well, she was already on the plane, and so
Speaker 4: they they would not compensate me because I voluntarily gave
Speaker 4: up my seat to travel with her. But my point
Speaker 4: is that each time they put the people in a
Speaker 4: queue when they overbook, and it's according like you said,
Speaker 4: to the price.
Speaker 8: Of the ticket.
Speaker 1: Yeah, I mean, how else would you do it?
Speaker 6: They had one way tickets. Hers was lowest priority. Yeah,
Speaker 6: so they have a list of people.
Speaker 1: So let me get this straight.
Speaker 3: When your mom got bumped, they did a allow you
Speaker 3: to take the second bump.
Speaker 6: No, well, anyway, let's pack up. So both times she had.
Speaker 8: A boarding pass with a seat assignment.
Speaker 3: We get that. I just need to know something. Did
Speaker 3: your mom stay back alone.
Speaker 8: Or did you get Oh, I could not leave her alone.
Speaker 1: But would they let you do it? Now, if they only.
Speaker 3: Had two they had to bump, would they let you
Speaker 3: bump instead of the other or in.
Speaker 1: Addition to the other. No?
Speaker 6: No, what I say, what they did was take our
Speaker 6: seats away and give them to people who paid more.
Speaker 1: I forget that. So they did.
Speaker 3: Man, there's a reason I'm asking, Sherry. I promise you,
Speaker 3: I'm not going crazy. I need to know the two people.
Speaker 3: The two people that eventually got bumped were you and
Speaker 3: your mom?
Speaker 1: Is that right?
Speaker 6: There was four other people that they had lined up
Speaker 6: also who got bumped. So I don't know.
Speaker 9: How long was the next flight away? I mean how
Speaker 9: long they keep going? I'm sorry, keep going?
Speaker 6: So the first time, the first time, the next two
Speaker 6: flights were books.
Speaker 8: Solid, so they couldn't get us on, so we had
Speaker 8: to wait.
Speaker 6: We would wait. I think it was like six hours
Speaker 6: at the airport before we could get out. So anyway,
Speaker 6: luckily for us, the first flight they did get.
Speaker 8: Both of us on there, and I don't know what
Speaker 8: happened to that, Okay, so.
Speaker 3: They got to on how long after how long after
Speaker 3: the bump flight were you?
Speaker 1: Was it two hours or what it was?
Speaker 6: The same It was the same flight. They closed the doors,
Speaker 6: they made us stand there, and then they decided somebody
Speaker 6: must not have shown.
Speaker 8: Up, so they gave uh, I don't know.
Speaker 6: We were the first one.
Speaker 1: I got it. So you did get back on that
Speaker 1: same flight.
Speaker 6: So we got on the same flight going. But oh
Speaker 6: my gosh, the stress for my mother.
Speaker 1: Was I get it, I want right now?
Speaker 6: Okay, the second flight, their double book for three flights
Speaker 6: after us that day, had no flight till the next.
Speaker 3: Oh my god, do they always over sell Mark?
Speaker 9: I have never been bumped, but I'm sure it does happen.
Speaker 9: Usually they're pretty booked. I'll hop on those planes and man,
Speaker 9: it's I don't see anyry.
Speaker 1: I'm going to ask you something.
Speaker 3: When you say the second flight, do you mean a
Speaker 3: second leg or the return flight?
Speaker 6: The return flight?
Speaker 1: Did you get bumped on the return flight?
Speaker 8: Yes?
Speaker 10: And we had wait so you got bumped again?
Speaker 3: You got bumped again on the return flight, and did
Speaker 3: you get back on it?
Speaker 1: Or did you really.
Speaker 6: Get good boarding pass with seat numbers?
Speaker 1: We looked at everyone.
Speaker 3: If Sherry, you don't have to tell us that because
Speaker 3: everyone has a boarding pass with a seat number, even.
Speaker 6: The people they don't they have ten people that had
Speaker 6: boarding passes with seat zero.
Speaker 1: Yeah, they do that Toime and but Mark. But but
Speaker 1: what I'm saying is you can get.
Speaker 6: Bumped with a seat, were bumped with the seat?
Speaker 11: Yeah.
Speaker 3: I want everyone to know that can happen, because I
Speaker 3: don't want them to think because they have a boarding
Speaker 3: pass with a seat, it won't happen. It absolutely can't happen. Yeah, yes,
Speaker 3: obviously it's happened to you twice. But did you get
Speaker 3: back on the flight or did they keep you off
Speaker 3: that flight?
Speaker 1: Coming home?
Speaker 6: We had to go the very the next day.
Speaker 8: They were almost focused onnest.
Speaker 3: Did they accommodate you? Did they give you anything for this?
Speaker 4: Yes?
Speaker 6: So I have to give them credit for they have
Speaker 6: a policy.
Speaker 8: If it's zero to one hour.
Speaker 6: That you're delayed by being bumped, there's no compensation.
Speaker 1: Uh huh.
Speaker 6: If it's one to two hours, they pay you two
Speaker 6: hundred percent of the one way fair got it.
Speaker 3: So if you have it round, what did you give
Speaker 3: Let's just go to the park where you got compensated
Speaker 3: because you had to stay overnight with So.
Speaker 6: They they gave her a one hundred and seventy four
Speaker 6: dollars worth of credit and it went we had to
Speaker 6: go online and everything that we got it back to
Speaker 6: my credit card.
Speaker 1: Yeah, but that's not a did they pay for your hotel? No?
Speaker 6: And so, but they gave me nothing because I voluntarily.
Speaker 8: Gave up my seat to be with your mom again.
Speaker 6: Anyway, I wanted a hotel voucher and they said.
Speaker 3: No, Hey, Mark, shoudn't they give him the hotel voucher
Speaker 3: for bounce?
Speaker 9: Well, I think that's what one hundred and seventy five
Speaker 9: bucks was part of. Oh, I mean, you can get
Speaker 9: a hotel cheap.
Speaker 6: And that's why. Yes, that's why. Because it was over
Speaker 6: two hours. It was four hundred times the flight that
Speaker 6: they gave us, so in the end it only were
Speaker 6: very Frugalnred semi hotel ended up.
Speaker 3: Jerry, they're talking hieroglyphics to me. It was four hundreds
Speaker 3: of flight.
Speaker 9: What does that mean for it was they gave ever
Speaker 9: four times okay, four.
Speaker 1: Times the flight one.
Speaker 8: Way ticket price and how much is that?
Speaker 6: Well she only she only paid like fifty dollars each way.
Speaker 1: So that's where one hundred and seventy five bucks comes.
Speaker 1: Oh oh man, this is weird. Yeah, but it happens.
Speaker 3: So now, Sherry, what can we do for you? What
Speaker 3: are you looking for? You just want to tell people about.
Speaker 6: It or what I want to inform people about that.
Speaker 6: Even though you have a boarding pass, like you said,
Speaker 6: it's you don't know if you have a seat, you don't,
Speaker 6: so less and learn, get the itinerary together, get a
Speaker 6: round trip ticket so it costs more. But anyway, the
Speaker 6: other thing is these poor employees. When we were in Phoenix,
Speaker 6: they had three more flights that they had way over.
Speaker 8: Booked, so they had.
Speaker 6: Like ten to fifteen people each flight that they were disgruntling.
Speaker 6: And those poor employees had to deal with all these people,
Speaker 6: you know, and I think it's bad business.
Speaker 5: Pross.
Speaker 3: Frontier is the the we get the most complaints about Frontier.
Speaker 1: Now, Mark flies front the cheap that's right.
Speaker 6: That they're cheap and you can use them in the
Speaker 6: way you want to.
Speaker 1: Yeah, that's right. I mean, I don't know what people expect.
Speaker 9: When they fly Frontier or Spirit What what do you
Speaker 9: expect like a captain's chair and a Mark Green You.
Speaker 3: Know, later this month, when I do that Daddy Daughter
Speaker 3: trip I told you about, I'm taking Frontier for the
Speaker 3: first time.
Speaker 1: In a long time.
Speaker 9: Yeah, I mean it's you know, they're uncomfortable seats, their luggage.
Speaker 1: They charge for everything.
Speaker 9: But once you know this system, there's nothing cheaper out
Speaker 9: there exactly.
Speaker 6: I guess you want to make awareness the managers what
Speaker 6: they're putting their employees through. And two people that if
Speaker 6: you have a boarding pass with the seat, it doesn't
Speaker 6: really mean.
Speaker 1: You're going to get you get a boarding pass. But Mark,
Speaker 1: I bought a ticket, Well, you.
Speaker 9: Can't guarantee I'm guarantee seat and baggage. Yeah, twenty yeah,
Speaker 9: you're fine twenty four hours before if well, if you
Speaker 9: picked a seat out, you have it, so there's no problem.
Speaker 1: But if you they said they would take here's what
Speaker 1: they said.
Speaker 3: The guaranteed seat one is where they pick a seat
Speaker 3: for you.
Speaker 1: And your partner together.
Speaker 3: Okay, my daughter and but it's called guaranteed seat and baggage.
Speaker 1: Cool and let them do it. Yeah, okay.
Speaker 9: I don't know how much were the tickets out of
Speaker 9: curiosity mine they were.
Speaker 3: They were the normal one was going to be like
Speaker 3: forty nine plus plus plus plus.
Speaker 1: This one will like to twenty nine.
Speaker 3: Okay, so I just thought I'd just take the chance.
Speaker 3: But I'm wondering if I could get bumped.
Speaker 1: No, you spent too much.
Speaker 9: You're about that. You spent too much. You're not gonna
Speaker 9: get bumped. The reason they picked the cheapest ticket out,
Speaker 9: just like the lady was saying, is because they give
Speaker 9: that four times or two times. They're not going to
Speaker 9: pick out a four hundred dollar ticket and give you
Speaker 9: sixteen hundred dollars. They're going to pick out the nineteen
Speaker 9: dollar ticket and give you seventy six bucks.
Speaker 1: Okay, gotcha, gotcha.
Speaker 8: All right, exactly in one way, you know.
Speaker 3: Cherry, thank you, No, Sherry, really thank you for laying
Speaker 3: that honest, because that's something people I don't think really
Speaker 3: do know that you can think you're fat and happy
Speaker 3: with a boarding pass and a seat and you can
Speaker 3: still get bumped. And not only that, but she had
Speaker 3: to be a stute because she was bumped. Wait, her
Speaker 3: mom was bumped without her. So if you're traveling with
Speaker 3: someone and you need help, it can screw you up royally.
Speaker 3: I'm I'm Tom Martino three three seven one three talks
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Speaker 3: three nine two zero sixteen twenty two eight Martino here
Speaker 3: three oh three seven one three talk sure three seven
Speaker 3: one three eight two five five Jim is Joe Cannell?
Speaker 3: Still there, Joe? We got a question after your spot.
Speaker 3: Joe certified financial planner sells annuities and other things over
Speaker 3: funding life insurance.
Speaker 1: Just really good plans that you can do.
Speaker 3: Some guy wanted to know specifically, how do you let
Speaker 3: mess this question?
Speaker 1: How do you roll over a company for oh one K?
Speaker 3: So, if you're working and you're under fifty nine and
Speaker 3: a half, you have to have that. Your plan has
Speaker 3: to allow in service rollovers, right.
Speaker 8: That is right.
Speaker 12: But normally Tommy, you know most companies, I would say,
Speaker 12: like maybe ninety five percent of the companies will allow
Speaker 12: anybody to supper fifty nine and a half to do
Speaker 12: a rollover.
Speaker 3: Yes, but before fifty nine and a half, there are
Speaker 3: people that have a lot of money accumulated and Joe,
Speaker 3: they may be over, they may be fifty five, and.
Speaker 1: They don't want to ride the roller coaster anymore.
Speaker 3: So if they can get they can do it if
Speaker 3: they have.
Speaker 1: An in service rollover provision.
Speaker 13: Right, that's right, that is right.
Speaker 3: And then they can still keep it open for future
Speaker 3: contributions the fore.
Speaker 14: Wa Absolutely, that's right.
Speaker 3: And then over fifty nine and a half they usually
Speaker 3: can no matter what. Yeah, now, somebody, so they want
Speaker 3: to know they contact you. Do you do that and
Speaker 3: contact the people for them and sign the forms or
Speaker 3: do they have.
Speaker 2: To do that?
Speaker 12: So we have to do it altogether because they do
Speaker 12: have to have the but you'll show them how to
Speaker 12: do it. Oh absolutely, I mean I will sit down
Speaker 12: with them and I'll do.
Speaker 1: That and walk through the whole process.
Speaker 13: Absolutely, Okay, that's what they want to do.
Speaker 1: That's what they wanted to know.
Speaker 2: Okay, that's a.
Speaker 14: Real simple process from real.
Speaker 3: Okay, thank you, Joe, thank you.
Speaker 1: That's three oh three sevens of a nine to six.
Speaker 9: Hey, you got to introduce our guest man. I'm liking
Speaker 9: this guy.
Speaker 3: I know it Nick Nick Nick, Nick Gravina. Now the
Speaker 3: name Gravina. Everyone knows. The whole family started out years ago.
Speaker 1: Ayah. And if you've lived in Colorado, you do. It's
Speaker 1: like the tree farm.
Speaker 3: And then and then of course, uh, his dad, Larry,
Speaker 3: I've known for so many years.
Speaker 1: How long they've been on the referra list? Mark? Oh god? Yeah,
Speaker 1: years and years? Yeah, now.
Speaker 3: You know, Uh, this is Nick Nick. Welcome and uh
Speaker 3: when they told me you were coming in, I decided
Speaker 3: to stay home.
Speaker 1: Now I'm just kidding, Nick, good choice, Thanks.
Speaker 3: For being here. Seriously, I wanted to ask a couple
Speaker 3: of questions. You were brought into the business. How long
Speaker 3: twenty five years ago by your dad or how long ago?
Speaker 13: Yeah?
Speaker 2: I started working from right out of high school in
Speaker 2: ninety seven while I was going to you know, uh college,
Speaker 2: and just ended up sticking around. So technically twenty six
Speaker 2: years I think, whoa, whoa?
Speaker 3: Okay, so now do you pretty much run things? And
Speaker 3: Larry's kind of on the beach.
Speaker 2: Or what, yes, exactly like literally literally yeah, he's in
Speaker 2: Cape Coral, Florida.
Speaker 3: So but he is, but but truly his spirits there,
Speaker 3: he's you consult him all the time, right.
Speaker 2: Oh yeah, I talked to him on the way down
Speaker 2: here this morning. You know, he was excited as reminding
Speaker 2: him and he's trying.
Speaker 1: To find guys. Are the ones on West Evans correct?
Speaker 3: And is he the one that used to do that
Speaker 3: obnoxious commercial you know what I'm talking?
Speaker 2: Oh yeah, we still do it.
Speaker 1: God, oh yeah, his dad says, grad isn't it like
Speaker 1: an owl? A hooty owl or something? Body those everything?
Speaker 14: Yeah?
Speaker 1: I know anyway? Is that true? In pricing, no one
Speaker 1: beats you.
Speaker 2: It's not about pricing.
Speaker 1: Well they got everifty lines, bro, they got fifty lines
Speaker 1: of product, all right?
Speaker 2: Yeah, when they say the greatest, we have the knowledge,
Speaker 2: we have the history, we have the price ranges, we
Speaker 2: have the options, we have everything. It's not just about
Speaker 2: being cheap, It's about everything as a whole.
Speaker 3: Nick is gin is Gina. She was an intern of
Speaker 3: mine many years ago.
Speaker 9: Is she said that when he sat down in here. Yeah, Gina,
Speaker 9: that's related. Yeah, that's his sister. Yeah, hey man, how's
Speaker 9: she doing great?
Speaker 2: I texted her. Mark and I were talking about when
Speaker 2: she interned for you, and I was trying to figure
Speaker 2: out how long ago? But it was twenty plus years ago.
Speaker 2: I think, oh my god, it was so long ago.
Speaker 2: She was in college.
Speaker 1: What did she do?
Speaker 3: She was an intern market, We had her work on cases.
Speaker 3: She was mostly at Channel four with me.
Speaker 9: Okay, and then listen to this. Deputy Bow actually went
Speaker 9: to school with Nick's dad.
Speaker 1: Oh, with Larry.
Speaker 5: Really cool.
Speaker 15: I lived about four houses down from them.
Speaker 1: Okay, cool. Smart.
Speaker 3: So, by the way, while we're while we're introducing this studio,
Speaker 3: we got Deputy Bow. You just heard, he's been working
Speaker 3: his butt off. We've got Deputy Doc who always comes through,
Speaker 3: and of course major Mark Major at the hell there.
Speaker 10: So let's go to.
Speaker 3: The phones, and Jim wants to talk about medical payments,
Speaker 3: and then we'll come back.
Speaker 1: We we I always have.
Speaker 3: Questions about windows and doors and all of that stuff.
Speaker 3: So we'll get to you, Nick, and anyone who wants
Speaker 3: to fact text questions to me. I say facts like
Speaker 3: an old man. You context five seven seven three nine.
Speaker 3: That's the iHeart short code or my personal Google email
Speaker 3: Google number.
Speaker 1: Which comes right to my cell phone.
Speaker 3: And by the way, I want to thank people for
Speaker 3: not abusing it, honest to goodness, got no insults.
Speaker 9: So why don't you give out your home address too,
Speaker 9: so they I will snail mail you.
Speaker 1: I will do that right now.
Speaker 3: I'm going to give out my my cell phone seven
Speaker 3: four seven nine nine fifty two eighty seven four seven
Speaker 3: nine nine nine fifty two eighty So, Jim, what's going
Speaker 3: on with medical payments?
Speaker 16: Can you hear me? Okay?
Speaker 1: I can hear you? Find Jim?
Speaker 16: Okay, great, Hey, tom My daughter is asking me for
Speaker 16: advice and I'm not sure what advice to give her,
Speaker 16: so okay, and now I need advice from you. In
Speaker 16: the past, she has suffered from baso cell carcinoma, and
Speaker 16: normally the procedure she goes into the dermatologist. The doctor
Speaker 16: excises the cancer, he sews her up, and then sends
Speaker 16: her on her way.
Speaker 1: And this how long has she had it, sir?
Speaker 16: Probably off and on for three years? Roughly?
Speaker 1: How is she doing? How is she doings?
Speaker 9: When they find it, they just cut it out. It
Speaker 9: generally never spreads time, we had a neighbor that had it.
Speaker 1: But it's procedure.
Speaker 3: But but hold on, doc, my son, my brother's father
Speaker 3: in law is on his deathbed with carcinoma.
Speaker 1: So how does that happen?
Speaker 11: Well, it depends. There's two ways that you describe cancer.
Speaker 11: One is all the stage, which tells web stage one, two, three,
Speaker 11: or four, and the other is how malignant it is.
Speaker 11: So you need a stage and what's called the grade.
Speaker 3: But you can't stay on top of carsonova if you
Speaker 3: catch it, if it's basil.
Speaker 11: So yeah, what part of the body is it on? Jim?
Speaker 16: Normally the first two were on her chest just above
Speaker 16: her heart area, and then the third one was on
Speaker 16: her back on the right side, up her shoulder.
Speaker 1: And do they call them lesions or tumors or what.
Speaker 11: Well, it's just a basis carcinoma, basically a sun spot.
Speaker 11: So anyway, finish the story.
Speaker 1: So what happened?
Speaker 16: Well, the first two times there was no problem. Like
Speaker 16: I said, the dars comes in, takes it out, the
Speaker 16: insurance pays their share. My daughter, you know, makes it
Speaker 16: the difference. This third time she went in, the doctor
Speaker 16: cut out the cancer and then he said, I'm going
Speaker 16: to have my colleague come in and sew you up.
Speaker 16: And then he walked out the door, and my daughter said,
Speaker 16: you know what could she say? Okay, sure the doctor
Speaker 16: came in, nice doctor, she said, he sewed her up
Speaker 16: and everything was like normal.
Speaker 14: She went home.
Speaker 16: Then I think a month or two later, she gets
Speaker 16: a bill from the office saying that the second doctor
Speaker 16: that came in to show her up wasn't covered or
Speaker 16: didn't take her insurance. Oh so now she has to
Speaker 16: pay it.
Speaker 1: No, no, I don't think they can do that. No, no,
Speaker 1: you go ahead.
Speaker 11: You just tell them that that's a bait and switch
Speaker 11: and that the the original doctor was responsible for her
Speaker 11: care and if he pointed it off on somebody else,
Speaker 11: then he has to accept what the insurance would have
Speaker 11: paid the first doctor.
Speaker 1: You know what we're gonna do. We're gonna call in
Speaker 1: tech insurance. Yeah, we've had this call before, and I'm
Speaker 1: pretty sure there's a doctor is correct.
Speaker 9: Yeah, there's a couple of things though, if you know
Speaker 9: beforehand and it didn't go through all the hoops to
Speaker 9: find out if so and so takes your coverage, that's
Speaker 9: a different story. But if you go in, if you
Speaker 9: go in like she did, and they change it during
Speaker 9: the operation.
Speaker 1: What are you gonna do?
Speaker 17: Go?
Speaker 1: Hey, no, don't sew me up on? Wait, I mean
Speaker 1: it's ridiculous.
Speaker 3: Yeah, what can we let's double check out. I think
Speaker 3: docs on the right track marks on the right track,
Speaker 3: for sure, But I want to hear. I want to
Speaker 3: hear what Integer tells you to do as well. Jim,
Speaker 3: do you know what group it was?
Speaker 12: Uh?
Speaker 16: She's told me, but I can't remember. I didn't write
Speaker 16: it down. It's a dermatology department just offer Parker Road.
Speaker 16: But I'm sorry I couldn't tell you the name of
Speaker 16: the call.
Speaker 14: Right.
Speaker 1: Hold on, bro hold on, hold on.
Speaker 3: We're gonna call Integra Insurance, our health insurance experts and
Speaker 3: just get them on real quick. Somebody over there if
Speaker 3: we can, uh, Kachina, try to get that done, and
Speaker 3: then we're gonna take a quick break and then and
Speaker 3: do that. Water pros, by the way, water pros on
Speaker 3: that they're rocking and rolling right now with these water systems.
Speaker 3: Oh my goodness. These are the water softening and whole
Speaker 3: house water softening and conditioning, and then you get the
Speaker 3: reverse osmosis drinking water at the kitchen, saying this is
Speaker 3: an unbelievable deal. Now water Pros they sell them for together.
Speaker 3: They would sell them for a little over five grand
Speaker 3: or something. Now they're doing them for thirty one ninety five.
Speaker 3: You have to understand even the five rand's a deal.
Speaker 3: Now they're doing them for thirty one to ninety five.
Speaker 3: And get this, Plumbers would start at fifteen grand for
Speaker 3: these two systems. I promise you Waterpros dot net three
Speaker 3: O three eight six two five five five four go
Speaker 3: with a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 3: You don't pay a cent until you're content. Time for
Speaker 3: an insurance checkup free, no obligation. In comparison, call Compass
Speaker 3: Insurance paying too much your coverage at dozens of insurance
Speaker 3: companies find out now three oh three seven seven to
Speaker 3: one help. You'll think you're his only customer when you
Speaker 3: choose Frank durand the real estate Man dot com to
Speaker 3: listen your home with Remax Alliance three all three nine
Speaker 3: two zero sixteen twenty two.
Speaker 1: Hey Tom Martinez here three all three seven one three
Speaker 1: talks seven one.
Speaker 3: Three eight two five five. John Jones Junior is with
Speaker 3: Integra Insurance. They're busier than a one armed paper hanger
Speaker 3: right now because it is open enrollment or they're getting
Speaker 3: ready for open enrollment through December. And uh, John Jim
Speaker 3: has a very simple question. So his daughter's in surgery
Speaker 3: and has some carcinoma removed, and the dermatologist walks out,
Speaker 3: and another colleague came in and sewed her up. Her
Speaker 3: insurance Uh says, wait a minute, we're gonna pay for
Speaker 3: your dermatologists.
Speaker 1: He's in network. We're not paying for that other guy.
Speaker 1: Have you ever heard that?
Speaker 13: Sure?
Speaker 1: Well, what is it? Is it wrong?
Speaker 7: Well?
Speaker 12: That's what ye.
Speaker 18: So so Colorado first passed a bill against this from
Speaker 18: no surprise billing or legislation as far as dealing with
Speaker 18: no surprise billing, and now now it's at the federal
Speaker 18: level as well, so so nationwide. And so there are
Speaker 18: ways to dispute it. You know, I certainly start with
Speaker 18: the insurance company. Uh, it's and explain. I'm sure he has.
Speaker 1: But if I don't know, I don't know.
Speaker 3: Jim, did you what did you say when your insurance
Speaker 3: company said we're not paying it?
Speaker 16: Well, it's my daughter. When she called the insurance company,
Speaker 16: they said that the second doctor, the one that came
Speaker 16: in something about that doctor did not have the proper credentials.
Speaker 16: I'm not sure what that means, and that the insurance
Speaker 16: won't cover that bill for that doctor.
Speaker 3: Well, then that's then I would say it's on her dermatologists.
Speaker 11: It might have been a medical student that was doing
Speaker 11: an internship there and hang it out and if you know,
Speaker 11: if it was a medical student, there's nothing wrong with
Speaker 11: having a senior medical student stitch up a wound. But
Speaker 11: obviously he's not a doctor and he wouldn't be covered
Speaker 11: by the insurance, so that may have been what happened.
Speaker 3: Okay, so docs, So the way I look at it,
Speaker 3: that's on the dermatologist absolutely.
Speaker 1: What do you think? What do you think it is?
Speaker 18: Also just just for all listeners, it's always best practice
Speaker 18: to be as diligent as possible when you're having things
Speaker 18: like that done out patient surgery, whatever it is, that
Speaker 18: you're having those conversations with the office with the doctor
Speaker 18: to ensure that anyone who walks in there, that's right,
Speaker 18: that's right. I mean, unfortunately, that's a lot a lot
Speaker 18: of that responsibility is put on us as patient.
Speaker 3: But I think it's incumbent on the provider. I don't
Speaker 3: think it should be put on us once you get authorization.
Speaker 18: Of course, now there's also if there continues to be
Speaker 18: an issue with this if you go to the deal.
Speaker 18: Why there is if you have a complaint about a
Speaker 18: doctor or other healthcare provider, especially for issues involving inappropriate
Speaker 18: billing that may be in violation of Colorado's Health Insurance
Speaker 18: ARI billing protection, there's a specific spot on the DOI
Speaker 18: website where you can file a complaint with the Division
Speaker 18: of Professions and Occupations.
Speaker 19: Okay, And what department is that?
Speaker 16: The Division of Dora.
Speaker 18: So if you go to the Division of Insurance Colorado
Speaker 18: Division of Insurance and you click file a complaint, and
Speaker 18: you scroll down, you'll see it's under the big blue
Speaker 18: rectangle that says click here to file an insurance complaint.
Speaker 18: If you look under that, it says, if you have
Speaker 18: a complaint about a doctor or other health insurance provider, okay,
Speaker 18: that you think could be involved in inappropriate billing.
Speaker 1: Right and door.
Speaker 3: When I said Dora, that's the mother load, that's the
Speaker 3: Department of Regulatory Agencies. But underneath that you have then
Speaker 3: the individual ones that regulate all of the others, and
Speaker 3: the Insurance Commission has a site all onto themselves, right John, Yes.
Speaker 11: Sir, and make sure that you call the Dermotolity office
Speaker 11: and get the name of the person who did the stitching.
Speaker 3: Yeah, and just but basically, I don't think they're going
Speaker 3: to come after you for it now while I have
Speaker 3: you on the phone, John, when does open enrollment officially start?
Speaker 18: So open enrollment for individuals and families underage sixty five
Speaker 18: who buy their own health insurance that starts November first, Okay,
Speaker 18: annual enrollment. Annual enrollment is for Medicare that's like Medicare
Speaker 18: advantage medic Yeah, yah, chription drug plans that starts October fifteenth.
Speaker 3: But in either case, it's not too soon for people
Speaker 3: to call you, right, No, it's not too soon.
Speaker 18: I mean, we can't really quote IFP twenty twenty five
Speaker 18: plans i F is individual family plans, So the underage
Speaker 18: sixty five it'll probably be a couple more weeks before
Speaker 18: we're able to quote twenty twenty five rates. But they're
Speaker 18: certainly welcome to call. We can start having conversations exactly.
Speaker 1: On what they need and all of that.
Speaker 3: So what I tell people is I never and maybe
Speaker 3: this seems silly, but I've trusted you guys, for so
Speaker 3: many years, I have never ever looked for insurance. You
Speaker 3: guys come to me and say, this is good, this
Speaker 3: is good, this is good. In fact, I didn't even
Speaker 3: know I had a problem. John, You guys saved me
Speaker 3: five hundred freakin' bucks a year on just one supplement.
Speaker 1: But here, what's the weird thing.
Speaker 3: I don't understand, John, I got the same supplement, but
Speaker 3: I save five hundred dollars. How did the same great supplement?
Speaker 3: How did I go out and back in and save money?
Speaker 18: It just depends on you know, if different carriers they
Speaker 18: can close the block, things like that that allows you
Speaker 18: to get back into if you're on a plan, g
Speaker 18: if you medically qualified, and keep in mind, if you're
Speaker 18: on a Medicare supplement, you have to medically qualified right
Speaker 18: to change your supplement. Right, we have to answer some
Speaker 18: questions there.
Speaker 1: Oh yeah, they interviewed me.
Speaker 18: Even if you've been on one plan for several years
Speaker 18: and you're still wealthy, maybe it's worth giving a call
Speaker 18: and saying, okay, let's look to see if I can
Speaker 18: get back into that same plan.
Speaker 13: Right at that and at a different rate.
Speaker 3: Absolutely exactly exactly so, your dad says, Tom, I know
Speaker 3: you're with I think as well all be. They're great
Speaker 3: people and you can go back to them, but we
Speaker 3: have another plan with them that's cheaper, that has the
Speaker 3: same benefits. And I said, well, let's do it, and
Speaker 3: you said, but you're gonna have to qualify.
Speaker 1: If not, you keep what you have.
Speaker 3: But see, these are things these guys tell you about
Speaker 3: and coach you, and that's what's important. Uh So I
Speaker 3: urge you don't ever do it alone. Three h three
Speaker 3: four six six fifty five hundred is their number. Four
Speaker 3: sixty six fifty five hundred. INTEGRT Insurance dot com. Go
Speaker 3: with a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 3: You don't pay a cent until you're content. Time for
Speaker 3: an insurance check up free, no obligation. In comparison, call
Speaker 3: Compass Insurance. Pay too much much your coverage at dozens
Speaker 3: of insurance companies find out now three all three seven
Speaker 3: seven to one help. You'll think you're his only customer
Speaker 3: when you choose Frank durand the real estate Man dot
Speaker 3: com to list your home with Remax Alliance three all
Speaker 3: three nine two zero sixteen twenty two. Hi, Tom Martino,
Speaker 3: you're Troubleshooter three all three seven one three talks seven
Speaker 3: one three eight two five five. So, Nick Gravina, I
Speaker 3: got some questions for you on your fifty lines of windows.
Speaker 3: Now do you have somebody wants to know if you
Speaker 3: have clad windows?
Speaker 1: Yes, vinyl windows.
Speaker 3: Or fiberglass windows or what kind of frames?
Speaker 1: Do you have?
Speaker 2: Any and all of them?
Speaker 1: Okay? Now multiples of each of them? Okay, what do
Speaker 1: you like?
Speaker 3: I know that professionally, I've looked at these over the
Speaker 3: years and I don't think. I think, I don't think
Speaker 3: there's anyone better than the other. I don't like, by
Speaker 3: the way, anything would at all. That's just my own
Speaker 3: personal preference. Wood just doesn't hold up in Colorado. I
Speaker 3: like clad, that's okay if you cover the wood.
Speaker 9: But are all.
Speaker 3: Clad windows wood underneath or are they other things underneath?
Speaker 2: Most of them when they're clad, they are a wood
Speaker 2: based window. So they all have pros and cons. That's
Speaker 2: why we sell them all. You know, some is color,
Speaker 2: some's aesthetics, some strength, some is beauty. It just depends,
Speaker 2: you know. Truthfully, at the end of the day, I
Speaker 2: am a woodclad guy. I love the beauty of wood.
Speaker 2: I think it's great. I think it has some of
Speaker 2: the best paint properties for the Colorado weather. But it
Speaker 2: is on the upper echelonce, you know. But we have
Speaker 2: something for everybody. And again, some people like yourself, don't
Speaker 2: like wood. They've had bad experience.
Speaker 1: No, no, I don't mind. The clad would, but I wouldn't.
Speaker 1: I hate what regular would.
Speaker 2: Yeah, right, And then we have people that you know,
Speaker 2: vinyl has such a bad name out there because of
Speaker 2: the cheap builder. But there's fantastic vinyl out there too,
Speaker 2: you know. Again, it's just people feed into it. You know,
Speaker 2: five glass has great properties. There's composits out there that
Speaker 2: are fantastical.
Speaker 1: I don't I'm gonna ask, if you were putting windows
Speaker 1: in your house, what would you use?
Speaker 3: I mean, I'm not saying the other ones are bad,
Speaker 3: but what would you use?
Speaker 2: I mean? What I put in my house was our
Speaker 2: highest grade vinyl. That was the most insulated window that
Speaker 2: we could find.
Speaker 1: All right, thank you very much. I'm Tom Martine.
Speaker 3: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 3: dot com.
Speaker 10: You don't pay a cent until you're content.
Speaker 3: Time for an insurance check up, free, no obligation comparison,
Speaker 3: call Compass Insurance, pay too much your coverage at dozens
Speaker 3: of insurance companies.
Speaker 1: Find out now three O three seven to seven to
Speaker 1: one help.
Speaker 3: You'll think you're his only customer when you choose Frank
Speaker 3: durand the real estate Man dot Com to list your
Speaker 3: home with Remax Alliance three three nine two zero sixteen
Speaker 3: twent two.
Speaker 2: Ripped.
Speaker 10: You need advice so you don't have.
Speaker 19: Come running, just as as can.
Speaker 1: Shooter's gonna help coming. Man Dix is the Troubleshooter Show.
Speaker 3: Now Tom Martino, Hi, Tom Martino Here three O three
Speaker 3: seven one three talk seven one three eight two five
Speaker 3: five here to help you solve problems, answer questions taking place,
Speaker 3: make your life a little easier. So let's get to
Speaker 3: the phones and see what we can do for you. Okay, Now,
Speaker 3: one thing I want to mention. We have a guest today,
Speaker 3: Nick Gravina from Gravina Windows and Siding, and they are
Speaker 3: on West Evans and UH have been fine in Denver.
Speaker 1: As long as I have been longer.
Speaker 3: So I believe the dad, the granddad started this seventy
Speaker 3: two and then Larry Grevina went.
Speaker 1: To work for his dad.
Speaker 2: In Height.
Speaker 3: He started his own company. He went to work in
Speaker 3: seventy two and started his own company in eighty eight.
Speaker 3: If I had that correctly, sounds correct anyway? Three oh
Speaker 3: three seven one three talks seven one three eight two
Speaker 3: five five. Deputy Bow has an update and we need
Speaker 3: to talk about that one. I got to find that
Speaker 3: original call, Deputy Bow, which one was?
Speaker 15: It came in on Wednesday, September twenty fifth. Uh, he
Speaker 15: bought some tickets in June to the Alan Jackson concert
Speaker 15: and yes, I remember.
Speaker 3: That act and they recently because he got an email
Speaker 3: saying the tickets were transferred to a guy named Josh
Speaker 3: Loop and with a Gmail address, and did someone someone
Speaker 3: hacked in? We heard to what five thousands?
Speaker 5: Yeah, there was a lot of five million.
Speaker 1: Sorry five million accounts.
Speaker 7: Yeah.
Speaker 15: I don't think it was Richard. It wasn't Richard's fault,
Speaker 15: but they did transfer the ownership of the tickets to
Speaker 15: I think.
Speaker 5: A burner email and what happened. So I was able.
Speaker 15: I made a few phone calls and I was able
Speaker 15: to They wouldn't talk to me, but I had the
Speaker 15: email of my request to the immediate department of Ticketmaster
Speaker 15: and they sent me an email back there very nice.
Speaker 15: They said they would look into the issue. I called
Speaker 15: the Richard Todd and said, just be patient. I think
Speaker 15: we can get somewhere with this. And the very next
Speaker 15: day they restored his tickets back.
Speaker 5: To his phone so he can go to the Alan.
Speaker 15: Jackson concert whoever he is in January twenty twenty five.
Speaker 5: And this was a nineteen hundred dollars value.
Speaker 15: So I think you should pull your dinger out for
Speaker 15: that one.
Speaker 1: My dinger was already out in my hand when you
Speaker 1: said that, so I was able to and I do
Speaker 1: think tm I tom too much information. All right, hey, Bo,
Speaker 1: that's really that's great. Bo is to listen on this
Speaker 1: other one you're working on. Le let's just get it
Speaker 1: out to God. It sucks. So this Garcia guy, justin Garcia,
Speaker 1: what's an update, let's talk about it. I know that
Speaker 1: I know that Dmitri helped a little, but I know
Speaker 1: that you've been really spearheading this, So take it away, Bo.
Speaker 1: What's going on?
Speaker 15: So the latest is we finally got the right district attorney.
Speaker 15: This happened that they all passo district attorney is responsible
Speaker 15: for this jurisdiction.
Speaker 5: In this area.
Speaker 15: But Carol called the DA would not do anything till
Speaker 15: a replice report was made. So she did call the
Speaker 15: police actually a month ago and out a report going.
Speaker 15: So we're trying to get a copy of the report,
Speaker 15: and I told Carol they're kind of Kloro Springs police
Speaker 15: is kind of dragging her feet on report.
Speaker 5: So I told her she needs to.
Speaker 15: Even go to the station today and get a copy
Speaker 15: of this police report about Justin Garcia's theft of sixty
Speaker 15: two thousand dollars so the district attorney and al Paso
Speaker 15: can start working on it. Dimitri was very instrumental in
Speaker 15: finding a local lawyer up here in Parker, Colorado that's
Speaker 15: willing to talk to her pro bono about starting action
Speaker 15: against Garcia.
Speaker 3: Listen, this Garcia guy. He was all big mouth, big
Speaker 3: big mouth, talking about how honest he is and how
Speaker 3: we have it all wrong. He's gone curiously silent, hasn't he. Yes,
Speaker 3: he wanted to make in all kinds of threats, wasn't he.
Speaker 15: He threatened me for slander, you slander, and he said
Speaker 15: he was going to come onto the show, but he
Speaker 15: actually did call in, but he called into the wrong
Speaker 15: the wrong show.
Speaker 5: So I left him my message and I said we're
Speaker 5: here from ten to two.
Speaker 15: I gave him them phone numbers to call in and
Speaker 15: stay chure side of the story.
Speaker 5: So you're not going to be slandered.
Speaker 1: Yeah, he just don't call in.
Speaker 13: I know.
Speaker 15: I'm gonna tell you. I know you're listening justin Garcia.
Speaker 15: You need to call in and better.
Speaker 1: He's a scumbag.
Speaker 20: Remember I took that call, guys. He called in during
Speaker 20: Dan Caplis and he stayed on for half an hour,
Speaker 20: and I actually put him on hold multiple times to
Speaker 20: take other callers because Jan Caplis takes calls, and he
Speaker 20: stayed through. But inevitably he said nope, we're going to
Speaker 20: handle this in court, and that's where you'll hear my voice.
Speaker 3: Yeah, he is a scumb gumbag. Now here's what I
Speaker 3: want you to do. I want you to call this
Speaker 3: scumbag and tell him you heard about him. You're going
Speaker 3: to pass the word around, try to get online and
Speaker 3: make as many reviews as you can based on this case.
Speaker 3: Seven to one, nine, five, seven, one zero.
Speaker 1: Four three seven.
Speaker 3: He goes by several names, Patriot Building, Patriot Remodeling Services,
Speaker 3: and Patriot Remodeling Services LLC. And also this the latest
Speaker 3: one what was the name of that omnate.
Speaker 17: Architecture, Engineering and construction?
Speaker 1: Thank you, thank you. That's it.
Speaker 3: This guy is truly a piece of garbage. So justin Garcia,
Speaker 3: I told you, come.
Speaker 1: After me, bro, get your attorney. Who's your attorney? Let's talk.
Speaker 3: I want to tear you up and then chew you
Speaker 3: up and spit you out like that garbage you are.
Speaker 3: In fact, I don't think i'd chew you up because
Speaker 3: you're so disgusting. I think instead we just put you
Speaker 3: straight in the trash.
Speaker 5: I'd like to give out his his address.
Speaker 3: Tom Well, I'm hesitant, okay. I don't want crazy. Look,
Speaker 3: I don't want people saying, you know, we heard about you,
Speaker 3: you're a scumbag, you sold sixty two grand I don't
Speaker 3: want people trying to take matters into their own hands,
Speaker 3: as far as injury to this guy or anything.
Speaker 1: Obviously, So we need.
Speaker 15: To keep calling his phone number, filling professionally.
Speaker 3: We got to shut him down. So we got to
Speaker 3: shut him down. Yes, seven one nine five seven, one
Speaker 3: zero four three seven. What tell me what happens when
Speaker 3: you call that number? Did anyone call lately seven one
Speaker 3: nine five seven one zero four three seven?
Speaker 5: You can leave a voice. I called the other day.
Speaker 15: The voicemail was full, but I think a lot of
Speaker 15: our loyal listeners were calling in to the number.
Speaker 1: But do you have an email that I do not?
Speaker 1: Oh yeah, he does, he does. Here it is ready.
Speaker 3: I think de found this Patriot Remodeling Services LC at
Speaker 3: gmail dot com. I'm going to put that up on
Speaker 3: YouTube and I want you guys. I want you guys
Speaker 3: to email Justin the scumbag. That's what I'm writing, and
Speaker 3: I'm gonna give it right here.
Speaker 1: Let's do it.
Speaker 17: And Tom, Yes, there's also a private detective who contacted
Speaker 17: me on Monday night and he volunteered to help us
Speaker 17: research Justin Garcia's background.
Speaker 1: And see if he has any assets exactly.
Speaker 17: And he already sent me about a dozen screenshots of
Speaker 17: the information he found. So Justin, if you're listening, please
Speaker 17: write a check. There's a freight try No.
Speaker 3: No, no, no, We're going to get him. I want
Speaker 3: to get him arrested. This this is a crime. I
Speaker 3: don't care what you say. This is a crime. This
Speaker 3: is a crime. You steal money. What are you kidding me?
Speaker 5: At least that's my opinions.
Speaker 3: Anybody else have another opinion on that. Can you possibly
Speaker 3: say it's not? And by the way, way I want
Speaker 3: you guys to, uh do me a favor. I got
Speaker 3: a text here saying when they call, they don't get anything.
Speaker 3: Now somebody got a busy signal. Nobody's emailed yet.
Speaker 1: Anyway.
Speaker 3: Three oh three seven one, three eight, two five five
Speaker 3: is our number now on this thing. I just want
Speaker 3: you to know we're not going to give up on
Speaker 3: it now. We had another problem we're going to come
Speaker 3: back to on the residential mail delivery, and that had
Speaker 3: to do with was it Bailey, you know what was
Speaker 3: the what was the section or area?
Speaker 1: Just tell me that.
Speaker 17: So the town is called Bellevue.
Speaker 3: Bellevue, Yeah, and the postal people at Bellevue are liars
Speaker 3: and we're going to tell you about that and we
Speaker 3: we we ratted them out, and uh, I'm going to
Speaker 3: give you the results coming up on the Troubleshooter Show.
Speaker 3: Go with a sure Thing Denver's Best Roofer Excel Roofing
Speaker 3: dot com. You don't pay a cent until you're contenth
Speaker 3: time for an insurance check up free no obligation comparison
Speaker 3: call Compass Insurance paying too much your coverage at dozens
Speaker 3: of insurance companies. Find out now three oh three seven
Speaker 3: seven one help. You'll think you're his only customer when
Speaker 3: you choose Frank durand the real estate Man dot com
Speaker 3: to list your home with Remax Alliance three oh three
Speaker 3: nine two zero sixteen twenty two. Hi Tom Martino, your
Speaker 3: troubleshooter three oh three seven one three talk three O
Speaker 3: three seven one three eight two five five. Welcome to
Speaker 3: the show. Three O three seven one three talks seven
Speaker 3: one three eight two five five. Let's continue our fifestivities
Speaker 3: here with any questions you might have. I have some
Speaker 3: texts for Nick Gravina Gravina Windows dot com. All right,
Speaker 3: we talked about frames. You have clad, you have aluminum,
Speaker 3: you have vinyl, you have fiberglass, you have wood windows
Speaker 3: right correct, and you have them all. Now as far
Speaker 3: as the glass, the IGU, the insulated glass unit.
Speaker 1: Someone wants to know your take on the low E film.
Speaker 1: Is it worth it? Do you like the low E?
Speaker 2: Absolutely? And there's different types of low E, So being
Speaker 2: talked about that being educated in Lowe is very important.
Speaker 2: I think I think there's a lot of companies out
Speaker 2: there that are not educated. They just say, hey, it
Speaker 2: has low e. They don't know the different properties that
Speaker 2: are you know, gonna be better for the homeowner and
Speaker 2: how the house reacts in g efficient wise. So you know,
Speaker 2: most people we have like a two coat or a
Speaker 2: three coat system, and everybody calls it something different.
Speaker 1: Does it wear off?
Speaker 2: It shouldn't know. It's it's an actual you know, silver
Speaker 2: oxide that's that's sprayed on the glass that's in between
Speaker 2: the two sealed units. So it should never wear off
Speaker 2: because it's actual metal flake, you know. But the two
Speaker 2: coats going to give you some some solar reflection, but
Speaker 2: the three coats going to give you even more. So
Speaker 2: if you have no trees and west and south facing
Speaker 2: and you just get cooked, you want to go into
Speaker 2: that three coat process. And when you go up into
Speaker 2: the mountains sometimes you know, you don't want to reflect
Speaker 2: the solar, you want to accept it. And then we
Speaker 2: do an inboard lowy which helps retain the heat on
Speaker 2: the interior. So knowing all the different combinations of all
Speaker 2: that stuff actually really helps improve the overall experience instead
Speaker 2: of just taken the base package, or if it's a
Speaker 2: new salesman at a company that doesn't know anything, you know,
Speaker 2: it's We try to educate all our customers excuse me
Speaker 2: on you know, the Lower East, so to make sure
Speaker 2: that they understand what they're getting and what's best for them,
Speaker 2: because they're the ones who live there and we don't.
Speaker 1: Can you, Tom, can you weigh in on the argne gas?
Speaker 2: I think argone gas is great. We use it in
Speaker 2: our vinyl products. We do not use it in our
Speaker 2: fiberglass or claud products. My reasoning behind that is most people,
Speaker 2: or most of the manufacturers, we have a cap at
Speaker 2: five thousand feet for argon. We're just barely above that here,
Speaker 2: you know, at the fifty two to eighty city the
Speaker 2: vinyl I do it in because the vinyl's more pliable.
Speaker 1: So I feel, what does what does ar gone gas
Speaker 1: do in these window units?
Speaker 2: So it's a clear nert gas that's you know, about
Speaker 2: three to four times more dense than air. So just
Speaker 2: like if you have an empty cavity between your two
Speaker 2: by four walls and your house, it's kind of like
Speaker 2: putting that fiberglass insulation area. It helps slow the process
Speaker 2: of the energy transfer, so it takes longer for the
Speaker 2: transfer to go through on the energy. One of the
Speaker 2: best examples I've ever been told was if you're standing
Speaker 2: on a diving sort of a pool with no water
Speaker 2: in it, and you drop a bowling ball that's air,
Speaker 2: you fill it up with water, that bowling ball hits
Speaker 2: and slowly sinks, and that bowling ball is kind of
Speaker 2: what the energy would do. It just takes longer for
Speaker 2: that transfer to happen.
Speaker 1: Gotcha.
Speaker 2: It also helps with sound, so it's really good. But
Speaker 2: we do not put them in our fiberglass or clad
Speaker 2: windows here because those are more rigid frames, and I
Speaker 2: do believe you're gonna have more premature seal failures and
Speaker 2: or more stress cracks because the frames are stronger than
Speaker 2: the glass at that point.
Speaker 3: Very interesting, very interesting. Okay, I want to go back
Speaker 3: to the phones here. People give us a call if
Speaker 3: you have any questions on anything today or a problem
Speaker 3: question or complain, don't let it faster. Three oh three
Speaker 3: seven one three talk three oh three seven one three eight.
Speaker 1: Two five five.
Speaker 3: We're gonna get back to that post office thing. Yes,
Speaker 3: I promise you that, but I want to go to Rodney.
Speaker 1: Rodney, go ahead, good morning. Hey.
Speaker 14: I just wanted to let.
Speaker 7: Well, I just wanted to let you know that there
Speaker 7: is an individual named Gary Crocker that is presenting himself
Speaker 7: as the official publisher's Clarenhouse Winter's Circle sent me a
Speaker 7: beautiful article about Winner's Circle.
Speaker 1: Now, hold on, so you're saying this is a scam.
Speaker 14: Oh, yes, it is a scam.
Speaker 3: And what the guy? He did obviously a fake name?
Speaker 3: What did he give you a name on the phone?
Speaker 7: He gave me a well his name, he has a
Speaker 7: real name. But he did send me a picture of
Speaker 7: him with the driver's license because I questioned him.
Speaker 21: Wait, wait, wait, so what's his name, Gary Crocker?
Speaker 3: And where what kind of a driver's license is a Colorado?
Speaker 14: It was a Nevada driver's license.
Speaker 1: Okay this picture? Suppose did he call you first?
Speaker 14: Yes?
Speaker 1: Okay? And what did he promise?
Speaker 7: He promised me a eight million dollars and five five
Speaker 7: thousand dollars a week and a nu.
Speaker 1: Mer Say, so did he say you want I was.
Speaker 14: A wonder number one winner? Yes?
Speaker 2: Really?
Speaker 1: And what did you have to do to get it?
Speaker 7: Well, at the bottom of the letter down here, it says,
Speaker 7: in order to receive that, you have to have to
Speaker 7: register it. And in order to do that.
Speaker 1: That was five million, right, And what's to see.
Speaker 14: To phast three hundred dollars.
Speaker 1: Okay, did you pay it? Well, that's a hell of
Speaker 1: a bargain. Yeah, what idiot's not going to pay that
Speaker 1: to get five million?
Speaker 7: So what was so funny? It was last night I
Speaker 7: was online with him and I saw him a picture
Speaker 7: of him in the background, which is a guy I
Speaker 7: guess from Puerto Rico, Sandwand or someplace. But anyway, the
Speaker 7: picture that's on his driver's license is a white guy
Speaker 7: and he's a Caribbean individual. But they think of what
Speaker 7: was that three hundred dollars?
Speaker 1: Damn foreigners.
Speaker 7: I'll yeah, he said, well, I'll pay the two hundred
Speaker 7: and you only pay one hunding.
Speaker 14: So I said, did you pay?
Speaker 1: If I put up the money, will you split the
Speaker 1: five million with me?
Speaker 14: Yeah?
Speaker 21: I will.
Speaker 1: Do you have hold on? Seriously? Do you have a
Speaker 1: number for this guy?
Speaker 9: Oh?
Speaker 14: Yeah, phone numbers here, but uh no, can I call him?
Speaker 1: I want to call him?
Speaker 7: Yeah, I've got they list their phone numbers.
Speaker 3: Hold on, don't, don't, don't, don't, don't give it to
Speaker 3: me on the air. I want you to give it
Speaker 3: to Kachina off the air.
Speaker 1: Do it right now.
Speaker 3: Hold on, Katchina, get this number down I'm sure this
Speaker 3: is this guy off shore, and I'm sure I can take
Speaker 3: the chance of exposing this.
Speaker 1: Son of a person. Nick Kravina, another quick question for you, Yes, sir,
Speaker 1: somebody just texted this. Is it true that the gas
Speaker 1: just leaches out in Colorado.
Speaker 3: Anyway and you don't ever end up using it? I mean,
Speaker 3: you know ar gone gas.
Speaker 2: Again, they say it can dissipate, you know, they say
Speaker 2: it can be anywhere from a half to one percent
Speaker 2: per year. Most windows to be considered argunfilled or ninety
Speaker 2: percent full. So you know, if you can get the
Speaker 2: use out of it for the first ten twenty years,
Speaker 2: I do think it's worth it. But yes, I do
Speaker 2: think it will dissipate over time.
Speaker 1: But I do think we ever combine ar gone gas
Speaker 1: with the low E all the time, and how much
Speaker 1: more does it give you than just the.
Speaker 2: Low E as far as energy efficiency? Yeah, it can
Speaker 2: lower the U factor on a window, which is the
Speaker 2: overall efficiency of the window by zero point zero three
Speaker 2: point oh four percent, which are not percent, a factor
Speaker 2: which can actually relate to a lot. Wow, So are
Speaker 2: Gone argne is definitely helpful. Like I said, it's kind
Speaker 2: of like insulation in your walls.
Speaker 3: Okay, this is uh Nick Gravina from Gravina Windows dot
Speaker 3: com Gravina Windows and Siding. We've known them for many
Speaker 3: many years. There are guests today. If you have any
Speaker 3: questions for him and anywhere else, let us know. I'm
Speaker 3: going to also get an update on this. I'm going
Speaker 3: to promise you the post office update, and then we're
Speaker 3: also going to talk about uh this publisher's clearinghouse. I'm
Speaker 3: going to call this clown, this Gary Crocker, which is
Speaker 3: a crock in and of itself, and so just stay tuned.
Speaker 3: Three oh three seven one three eight two five five
Speaker 3: go with a sure thing Denver's best roofer Excel Roofing
Speaker 3: dot com.
Speaker 10: You don't pay a cent until you're content.
Speaker 3: Time for an insurance check up free no obligation comparison
Speaker 3: call Compass Insurance paying too much your coverage at dozens
Speaker 3: of insurance companies find out now three all three seven
Speaker 3: seven to one help. You'll think you're his only customer
Speaker 3: when you choose Frank durand the real estate Man dot
Speaker 3: com to list your home with Remax Alliance three oh
Speaker 3: three nine two zero sixteen twenty two. Hi Tom Martine
Speaker 3: you're troubleshooter three O three seven one three talk seven
Speaker 3: one three eight two five five. So I'm gonna call
Speaker 3: this guy, Shannon. Are you there, Shannon.
Speaker 1: I'm very excited.
Speaker 3: I'm gonna call him because I am not gonna let
Speaker 3: these ripoffs do this in my town. And I know
Speaker 3: we and I know we can do it. I'm gonna
Speaker 3: do it because I'll tell you why I'm gonna do it.
Speaker 3: I'm gonna do it because he's this is an out
Speaker 3: of this is a.
Speaker 1: Weird area code, obviously out of the country, weird connection.
Speaker 3: I even hope my Google can do it, but I'm
Speaker 3: gonna I'm gonna do it. I hope it rings. Let's
Speaker 3: see her, can I hear it?
Speaker 14: Hello?
Speaker 8: Say your name after the tone, and Google Voice will
Speaker 8: try to connect you.
Speaker 1: Tom Martino, Come on, mister Crocker. Mister Crocker, where's Betty?
Speaker 1: Come on, mister Crocker.
Speaker 2: The Google subscriber you have called is not available, of course,
Speaker 2: a message after the tone.
Speaker 3: Mister Crocker, This is Tom Martino. My uncle Rodney said
Speaker 3: he's a winner of the Publisher's Clearinghouse. And since you
Speaker 3: were so kind to even send your license, I told him.
Speaker 1: We got to do this. I mean it's we're one
Speaker 1: hundred dollars to do this. So please call me back,
Speaker 1: and I would love to like wire you or get
Speaker 1: you the money or however you want it. So please
Speaker 1: call me back.
Speaker 3: Okay, you probably captured my number, but I'll give it
Speaker 3: to you anyway. It's seven of seven sevens.
Speaker 1: Hold on, it's nine seven yeah, seven.
Speaker 3: Four seven four seven nine nine nine fifty two eighty.
Speaker 3: I'm sorry. I had a few teenies for breakfast. Uh
Speaker 3: So if you can call me back, I would really
Speaker 3: appreciate it.
Speaker 1: Thank you.
Speaker 3: All Right, we'll see what happens, folks. We have a
Speaker 3: quick question for you, Nick. From a texture, I am
Speaker 3: looking for a new sliding glass door that uses dissimilar
Speaker 3: glass where the inside pain and outside pain are different
Speaker 3: thickness to help with road noise.
Speaker 1: I've never even heard of that.
Speaker 2: Yeah, that's correct.
Speaker 3: Up wait wait wait, wait, you you actually know what
Speaker 3: he's talking about.
Speaker 1: Oh yeah, So what is he talking about?
Speaker 2: So we have STC packages now, which is sound control transmittance,
Speaker 2: so a lot of them now they've they've figured out
Speaker 2: that if we do an eighth inch on the exterior
Speaker 2: pane and a three sixteenth on the inboard pain it
Speaker 2: breaks up sound in different ways, so the sound transmittance
Speaker 2: is a lot less and it's actually very affordable at
Speaker 2: that point instead of they used to have to go
Speaker 2: to laminated glass, which was very expensive. And so this
Speaker 2: is kind of a new way of deadening the sound
Speaker 2: without breaking the bank.
Speaker 3: Okay, wow, And speaking of that, we had another text guy,
Speaker 3: ask how you feel about tinting windows.
Speaker 2: Tinting is a weird term for me. If it's the
Speaker 2: actual kind of like old car tent where you put like,
Speaker 2: you know, a brown or I don't.
Speaker 3: Even know what they mean, but let's let's explore that.
Speaker 3: Do they come as regular?
Speaker 1: Uh?
Speaker 3: Do you ever get Can you get windows that are
Speaker 3: slightly tinted from the factory?
Speaker 17: No?
Speaker 1: Right?
Speaker 2: Yeah, I mean so if it's tinted for us, it's
Speaker 2: actually a colored glass, like an actual colored glass.
Speaker 3: It's better man that would never fade or chip or
Speaker 3: peel or anything.
Speaker 2: Right, So if you put an aftermarket or a third
Speaker 2: party actual like kind of car film and you have
Speaker 2: a window with LOWI, they could fight each other and
Speaker 2: it could cause that glass unit to have a heat fracture.
Speaker 2: So sometimes if you put on external films, it can
Speaker 2: actually have a reverse effect and be more damaging to
Speaker 2: the window. So you really got to do your research.
Speaker 3: To see the ones that come from the factory. You
Speaker 3: really can get windows that are darkened a little.
Speaker 2: Oh, we can get almost anything you can think of.
Speaker 2: We can get mere glass, bronze, gray, blue, anything you
Speaker 2: really want.
Speaker 1: Wow, that is wonderful. Seriously, I mean I did not
Speaker 1: know that.
Speaker 3: Now can you get that in like any window line
Speaker 3: or do you have to limit the lines?
Speaker 1: Obviously?
Speaker 2: Yeah, it's a it's a limited line on that that
Speaker 2: kind of product there. Again, when people ask us, hey,
Speaker 2: you know, it's it's intent chair. You know, it's like
Speaker 2: is it the sun or is it the glare?
Speaker 13: Right?
Speaker 2: So is it the heat coming in or is it
Speaker 2: the glare of the sun, Because there are two different
Speaker 2: things to us. Do we want to block the heat
Speaker 2: or do we want to block the the you know,
Speaker 2: the actual the light, Yeah, the brightness, and it's usually
Speaker 2: the heat. So that's when we do those triple coat
Speaker 2: low E's that we talked about earlier, and we even
Speaker 2: have a different one that we can go more stream
Speaker 2: with that. But to actually do tint in in the
Speaker 2: windows or colored glass. It's very far and few in between,
Speaker 2: once we educate them on what it really is.
Speaker 3: Okay, now the post office, let's go back to that problem.
Speaker 3: And I'm going to go to our wide shot here
Speaker 3: and we'll talk about that. So let's talk.
Speaker 1: About this what this uh, this situation? What is going
Speaker 1: on with the postal service?
Speaker 3: Uh?
Speaker 1: And tell us about the original post office call.
Speaker 17: Well, the consumer named Rocky called in yesterday and the
Speaker 17: two primary issues he had with the Bellevue Post Office
Speaker 17: is number one, the carrier left him a handwritten note
Speaker 17: saying that because he has not received mail at this
Speaker 17: address for two years, they will no longer deliver mail
Speaker 17: to that address.
Speaker 1: It's like a vacation home.
Speaker 17: Yeah, it's a second home that he and his family uses.
Speaker 3: So he was left to note, literally left to note
Speaker 3: saying because you get such intermittent mail, we can no
Speaker 3: longer deliver here.
Speaker 1: Yes, a bunch of garbage.
Speaker 17: It turned out to be a mistake a lot part
Speaker 17: of the go ahead. And the second problem that he
Speaker 17: wanted to address was that the local he said it
Speaker 17: was the local postmaster, but somebody at that local post
Speaker 17: office told him that he's not allowed to maintain two
Speaker 17: residential addresses in the United States.
Speaker 1: Yeah.
Speaker 3: Can you imagine being told that garbage? Okay, so two lies.
Speaker 3: Well we found out what did you do? You contacted
Speaker 3: the main post guy.
Speaker 17: Yeah, I developed the contact deep deep, deep inside the
Speaker 17: post office, and this gentleman was very enthusiastic about helping
Speaker 17: us out. And it looks like he took care of
Speaker 17: the problem yesterday.
Speaker 1: Was he with media relationship?
Speaker 2: Yes, he was.
Speaker 17: Actually yep, and he's actually mentioned that he's talked to
Speaker 17: you a few years over the years. But he's such
Speaker 17: a great resource for us.
Speaker 1: Okay.
Speaker 17: And so the consumer just a few minutes ago sent
Speaker 17: me an email that he actually got a call yesterday
Speaker 17: from a supervisor at the USPS, and the USPS supervisor
Speaker 17: contacted the Bellevue Post Office and set them straight on
Speaker 17: both of those issues. And the short version is.
Speaker 3: I saw the email. It was damn right. They set
Speaker 3: them straight. They told him what are you talking about?
Speaker 17: Yeah, So the consumer has been reassured that he's allowed
Speaker 17: to maintain two residential addresses in the United States, and
Speaker 17: more importantly, he was reassured that his mail delivery to
Speaker 17: his second home that's served by the Bellevue Post Office
Speaker 17: will go uninterrupted, or at least they will resume.
Speaker 9: The caller wasn't lying at all. The post office was
Speaker 9: full of crap.
Speaker 3: Yeah, Mark, can you believe that that they would t
Speaker 3: such not?
Speaker 9: I told you I can believe it because I lived
Speaker 9: in Franktown when we had the worst post office in
Speaker 9: the entire world.
Speaker 1: Oh and there was one more fallacy that was told.
Speaker 17: Oh about the maximum weight for any.
Speaker 3: He said they can't carry any they can't deliver heavy stuff.
Speaker 17: Yeah, so that's been a resolved to the post office
Speaker 17: in Bellevue has been reminded by Post Office headquarters that
Speaker 17: they need to deliver packages that are up to seventy
Speaker 17: seven zero pounds in weight.
Speaker 13: Yeah.
Speaker 1: They frank Town did that to me as well.
Speaker 9: We had dog food that was on auto order from Amazon,
Speaker 9: and all of a sudden they stopped delivering it, and
Speaker 9: they told me they're not allowed to deliver packages over
Speaker 9: forty pounds.
Speaker 7: Wrong.
Speaker 9: Wrong, I know it's wrong, but that's what I'm saying.
Speaker 9: All these seventy lies through their teeth.
Speaker 1: Isn't seventy pounds?
Speaker 17: Seventy pounds is the limit?
Speaker 9: Makes me want to just go order a bunch of
Speaker 9: dog food for the hell of it right.
Speaker 1: Now now, seriously? Is that terrible or what?
Speaker 3: Anyway, I gotta take a break, Mark, Can you.
Speaker 1: Can you handle these for me? Please?
Speaker 3: Yeah, I gotta make a phone call. Okay, we got
Speaker 3: more coming up on the Troubleshooter Show. Go with a
Speaker 3: sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 10: You don't pay a cent until you're content.
Speaker 3: Time for an insurance checkup free no obligation comparison call
Speaker 3: Compass Insurance paying too much your coverage at dozens of
Speaker 3: insurance companies find out now three all three seven to
Speaker 3: seven to one help. You'll think you're his only customer
Speaker 3: when you choose Frank durand the real estate Man dot
Speaker 3: com to list your home with Remax Alliance three all
Speaker 3: three nine two zero sixteen twenty two.
Speaker 1: Hey Tom Martino, you're a troubleshooter three all three seven
Speaker 1: on Talk seven one three eight two five five. Okay,
Speaker 1: we have.
Speaker 3: Nick Gravina with us from Gravina Windows dot com. But
Speaker 3: also we have a lot of other things going on,
Speaker 3: and I'm trying to call this guy, uh and he
Speaker 3: just doesn't answer. He didn't call me back. But I
Speaker 3: do have another text for Nick.
Speaker 9: Well, the message you left a guy probably knows it's
Speaker 9: a setup, you know what I mean?
Speaker 1: Why?
Speaker 9: Well, I don't know. I mean because you were just
Speaker 9: cocky in it. I mean, wouldn't you think they know
Speaker 9: a mark by now?
Speaker 1: Maybe?
Speaker 3: Okay, here's what I want to know. And by the way,
Speaker 3: Kachina are are have we ever gotten through to our
Speaker 3: accountants yet? Because that undoing the quick claim deed? When
Speaker 3: we talk to our estate planning attorney said we need
Speaker 3: to talk to an accountant.
Speaker 1: They still have not answered me.
Speaker 3: I'll come on, I'm gonna text him as say what
Speaker 3: the hell is going on?
Speaker 1: Anyway?
Speaker 3: Weeping windows I don't mean crying, but okay, what does
Speaker 3: it mean? Somebody wants to know when they're getting moisture
Speaker 3: on their windows on the inside.
Speaker 2: It just kind of depends if they can draw like
Speaker 2: a smiley face on it. It means that there's too
Speaker 2: much humidity within the home.
Speaker 3: And yeah, the water is actually gathering they said, on
Speaker 3: the sill of so much water on the or on
Speaker 3: the bottom of the the pane or something.
Speaker 2: Right, So if it's inboard and it ends up settling,
Speaker 2: Usually people have blinds closed, especially right now. Two point
Speaker 2: is high with the changing of seasons. So when the
Speaker 2: drapes are closed, you're blocking off the heat getting to
Speaker 2: the window, and then when you open them and then
Speaker 2: the cold just like a you know any type of
Speaker 2: soda can you know, you crack it from being cold,
Speaker 2: you get the condensation point and so it's going to
Speaker 2: collect on the glass. Now.
Speaker 3: I don't remember when, but we had a complaint one
Speaker 3: time that they never had weeping windows until they got
Speaker 3: a brand new windows, and then it started why would
Speaker 3: that happen? Technically, I'm not saying I think I remember
Speaker 3: it accurately.
Speaker 1: Can that happen? I should ask you?
Speaker 2: Of course it can. And again it's what it's actually
Speaker 2: saying is your windows are actually working because now there's
Speaker 2: no air movement to get that water to go away,
Speaker 2: So you've actually got a very tightly sealed window and
Speaker 2: now you're just pumping too much moisture, usually from a humidity.
Speaker 3: You ever had a complaint like that after putting in
Speaker 3: new windows and they think it's something wrong with the window.
Speaker 2: We get complaints about it all the time.
Speaker 3: And then you have to explain, so what do they
Speaker 3: do about the inside moisture?
Speaker 2: Well, so a lot of people run a humidistat and
Speaker 2: there in their furnace, and there's there's actually a chart
Speaker 2: we can send people with how cold it is outside,
Speaker 2: with how much relative humidity you can pump into your house. Yeah,
Speaker 2: and that helps control because some people will run it
Speaker 2: at sixty percent humidity, you know. So that's like taking
Speaker 2: a shower and saying, I don't want to have any
Speaker 2: moisture on my mirror. So we have to educate them
Speaker 2: because it's a science, right, we get the same thing
Speaker 2: on the outside, you know, due point when we're getting
Speaker 2: going to get below freezing here, soon, sun's gonna pup up,
Speaker 2: vapor's gonna come off the bushes outside. You're gonna see
Speaker 2: it on the glass. Even though it's on your house,
Speaker 2: you're siding your brick, you only see it on the glass.
Speaker 1: You know, Mark, I disagree with you. Nick's not not
Speaker 1: just a pretty face.
Speaker 9: I mean he's I can tell he's a he's a
Speaker 9: hell of a good time at a party. I mean,
Speaker 9: he knows a lot of windows. I got a question though, Yeah,
Speaker 9: go ahead, why double or triple pain?
Speaker 1: I mean, I know, you know what.
Speaker 3: That's one of the texts we had. Does it make
Speaker 3: a difference go ahead.
Speaker 1: No, No, not even that, though I'm going somewhere else.
Speaker 9: Why instead of having three or two thin pieces of
Speaker 9: glass in the same window, why not a one inch
Speaker 9: thick piece of glass.
Speaker 1: Wouldn't that be a much higher R rating.
Speaker 2: No, the dead air space is what helps you with that.
Speaker 1: That's what helps with ther.
Speaker 3: Just I want to talk about the triple versus double
Speaker 3: and if it's worth it, and all of that's coming
Speaker 3: up on the Troubleshooter Show three h three seven one
Speaker 3: three eight two five five. Go with a sure thing
Speaker 3: Denver's best roofer Excel Roofing dot com.
Speaker 10: You don't pay a cent until you're contents.
Speaker 3: Time for an insurance check up free, no obligation. In comparison,
Speaker 3: call Compass Insurance. Pay too much your coverage at dozens
Speaker 3: of insurance companies find out now three oh three seven
Speaker 3: seven to one help. You'll think you're his only customer
Speaker 3: when you choose Frank durand the real estate Man dot
Speaker 3: com to list your home with Remax Alliance three oh
Speaker 3: three nine two zero sixteen twenty two.
Speaker 2: Ripped.
Speaker 9: You needed that so you don't have.
Speaker 10: Come running as fast as cam.
Speaker 17: No shoot is gonna help come.
Speaker 1: This is the Troubleshoe Show. Now Tom Martino, Hi, Tom
Speaker 1: Martino here, Welcome to the show. Three oh three seven
Speaker 1: one three talk seven one three eight two five five.
Speaker 3: Here to help you solve all your problems if we can,
Speaker 3: and give you expert advice on almost everything going on
Speaker 3: in the world when it comes to your consumer life.
Speaker 1: So welcome to the show. Uh, we have a call
Speaker 1: right now. I'm not surprised to have. I'll bring in
Speaker 1: the studio right now so we can because I'll tell
Speaker 1: you it's Uh, it's something we hear about all the time, and.
Speaker 3: That is Champion Windows. So let's bring up our caller here,
Speaker 3: and uh, what's going on?
Speaker 11: Ron?
Speaker 3: Hi?
Speaker 14: Tom?
Speaker 12: Hey?
Speaker 1: What he have?
Speaker 21: We purchased a new entry door with a screen door
Speaker 21: from Champion Windows during COVID and I understand that it
Speaker 21: cook couple of years to get it given that, but
Speaker 21: we've had nothing but problems.
Speaker 14: With the screen door.
Speaker 21: Now the sliding screen is broken and they tell me
Speaker 21: they have the part, but they now.
Speaker 1: It's the screen door.
Speaker 3: It's the screen door you're having a problem with. Yes, okay, yeah,
Speaker 3: what what is the real problem with the screen door?
Speaker 21: Well, it doesn't fit right for one thing, and number two,
Speaker 21: there's a sliding window that comes down and the screen
Speaker 21: goes up when you put the window down, and the
Speaker 21: screen broke, so there's no screen on it.
Speaker 1: It's like a roll up screen. It's like a roll
Speaker 1: up screen.
Speaker 21: Yeah, you can't see it, but when you will put
Speaker 21: the window down, the screen goes up.
Speaker 14: It fills that space.
Speaker 21: Anyway, they say they have the parts work. They've set
Speaker 21: three appointments within the last month to come out replace it,
Speaker 21: and they never show up and never call, and I
Speaker 21: can't get them on the phone.
Speaker 3: Well, you know that doesn't surprise me. By the way
Speaker 3: Champion went from hero to zero. I mean, they used
Speaker 3: to be a pretty decent company. They had a local
Speaker 3: vice president here or president or market manager, whatever you
Speaker 3: call him, and he used to do a great job.
Speaker 1: I'm not sure how long it's been.
Speaker 3: And then they were taken over by another big company
Speaker 3: what they call a consolidator. And let's ask Nick Gravina's Nick,
Speaker 3: do you know? Do you know who took over those clowns.
Speaker 2: I am not sure that Champion was by. I do
Speaker 2: know they've kind of pulled out of Denver and they
Speaker 2: were purchased, but I'm not sure.
Speaker 13: On that one.
Speaker 2: I apologize, but but.
Speaker 1: I will tell you this, they suck. Yeah, I mean
Speaker 1: I don't.
Speaker 3: This does not surprise me. Do you know what kind
Speaker 3: of window he's talking about? What kind of doores talk about, Nick?
Speaker 3: Or is that exclusive to Champion?
Speaker 2: I would assume it's what we would call like a
Speaker 2: you know, a roll screen door where you know, it
Speaker 2: kind of stores up in a cartridge in the top
Speaker 2: and so you know, when it's cold, you can have
Speaker 2: just pure glass without a screen, and then but you
Speaker 2: want air, you unlock it. The top pulls down kind
Speaker 2: of like a reverse single hung screen comes with it.
Speaker 2: And we've seen those mechanisms, you know, break because they
Speaker 2: have tension on them. We've seen the screen part itself
Speaker 2: from the actual window, you know, like the rubber or
Speaker 2: the disconnect and come apart. So yeah, we've seen the
Speaker 2: same same type of issues with it.
Speaker 1: So they don't they don't even call you.
Speaker 21: No, You're on hold for a half hour, then automatically
Speaker 21: goes to voicemail to leave a message, and then they
Speaker 21: don't call every now and then I get a live person.
Speaker 21: They send an appointment up and then they don't call
Speaker 21: or don't show up.
Speaker 1: The appointment God, what a frustrating piece of god.
Speaker 15: Tom, Do you want me to make a call over
Speaker 15: the sere.
Speaker 2: Yeah, I've heard a lot of their their things have
Speaker 2: gone back east anymore because of the lack of presence
Speaker 2: here anymore. And so we've been hearing that a lot
Speaker 2: more lately that it's been a little bit more frustrating.
Speaker 1: Okay, well, you know we should.
Speaker 17: Do, Tom.
Speaker 11: We should get in touch with your friend Dave Logan,
Speaker 11: he's as spokesman and see if he knows the number
Speaker 11: we can.
Speaker 5: Call heet some action on this.
Speaker 1: Is he is he folks versus?
Speaker 11: Yeah, he does Champion window commercials all the time. Let's
Speaker 11: let's let's get in touch with him.
Speaker 2: Yeah, and if he wants to send me an email
Speaker 2: with a picture of the issue and maybe some some
Speaker 2: pictures of some tags, I might be able to see
Speaker 2: if we can jump in and help as well.
Speaker 1: Yeah, and I'm sure Dave'd be great, doesn't I'm sure
Speaker 1: Dave doesn't know about it.
Speaker 11: No, no, I'm not.
Speaker 5: But he might know a number that he he deals
Speaker 5: with that we can.
Speaker 1: Call just and somebody.
Speaker 3: If we can't get through to somebody, I'll let Boat
Speaker 3: take the lead on this one and we'll see because
Speaker 3: we we we really do need to establish some kind
Speaker 3: of a rapport with them.
Speaker 1: They really, I mean, they have to know that they suck.
Speaker 1: Right now, We've had a boatload of calls from people
Speaker 1: on half of the last I would say, the last
Speaker 1: three years. Yeah, definitely, Mark when you say three years.
Speaker 9: Right, Yeah, Well from basically covid on, they've been a nightmare.
Speaker 9: I mean, I'll say it now, it is. They absolutely
Speaker 9: are horrible.
Speaker 1: Yeah. I think it's since uh Paul Bono left.
Speaker 9: Well, it's whenever the company came in and bought them
Speaker 9: in about ten other window companies, every all these conglomerates,
Speaker 9: these hedge funds come in and buy everything.
Speaker 21: Yeah.
Speaker 3: You know, now that doesn't always spell danger, right, but god,
Speaker 3: so many times.
Speaker 9: We're talking about when Champion went bad. That's when they
Speaker 9: went bad. You're right, all right, Now, here's what I'd
Speaker 9: like to do. Hold on and we'll try to get that.
Speaker 9: Then we have Bill who has a question for on windows. Bill,
Speaker 9: what is your question?
Speaker 19: Yeah, this is a perfect guest. I can't believe you
Speaker 19: got them on. I've got I believe that marymac windows
Speaker 19: that buyers windows put them in and this and the
Speaker 19: balance spring. I think that's what it's called. Keeps breaking.
Speaker 19: This is the fourth time it's broken, and it's not
Speaker 19: a big window. It's just a regul little bathroom window.
Speaker 2: Yeah, so probably a Merrimax windows. Is that what you're
Speaker 2: speaking of?
Speaker 14: Yes, yes, yeah, so a.
Speaker 2: Merrimax is no longer. They were the local hometown hero
Speaker 2: for forever since the eighties. They were Bill and Loveland.
Speaker 2: They did a great job. We used to love them too.
Speaker 2: They were bought by a company called Cascade. Cascade was
Speaker 2: bought by a company called ply Gem Ply Gym was
Speaker 2: bought by a company named Cornerstone. But a Merrimax can
Speaker 2: still get serviced under the Cascade brand from what I understand.
Speaker 2: So you know, we've passed some things to there because
Speaker 2: we used to sell them Marmax windows as well. You know,
Speaker 2: if you need help on it, you can, you can
Speaker 2: send us some stuff.
Speaker 19: See what happens this time? This is the last time
Speaker 19: I've you know, why why would the spring keep breaking?
Speaker 19: Like the owner came out one time and he goes, well,
Speaker 19: what do you do use the window?
Speaker 2: The owner of what the company that installed them? Buyers buyers? Yeah, unfortunately,
Speaker 2: you know I've seen similar stuff you know, sometimes there's
Speaker 2: just not an answer. But I would probably lean more
Speaker 2: to some installation over time because usually those things will
Speaker 2: last quite a long time. But if there's a screw
Speaker 2: that gets in the way, if there's something that might
Speaker 2: shred the spring there or the string.
Speaker 19: We replaced all the windows in the house and that's
Speaker 19: the only one that we've had trouble with.
Speaker 2: Yeah, so again, it could be an installation thing if
Speaker 2: something's bowed in, bowed out, you know, not put in right.
Speaker 2: Maybe it's putting some pressure on it that it shouldn't be.
Speaker 19: Just I just thought i'd run a buy and see
Speaker 19: what your opinion was.
Speaker 2: Yeah, you know, unfortunately, we've probably had similar things where
Speaker 2: we've had one window over the years that you know,
Speaker 2: we've been out four or five times and it's not
Speaker 2: what we want. I think it's just kind of an
Speaker 2: anomaly sometimes. But you know, if you need somebody to
Speaker 2: take a look at it, you know, we can try
Speaker 2: to help you out with that.
Speaker 19: Okay, I just thought i'd run it by you and
Speaker 19: just see me.
Speaker 1: Thank you very much.
Speaker 3: We appreciate that. Bill, And yeah, he's he knows a lot.
Speaker 3: He's a great guest to have, and I have let's see. Okay,
Speaker 3: I have another question here.
Speaker 1: Somebody wants to know why they're getting a milky appearance
Speaker 1: between their pains.
Speaker 2: It's probably hard water stain. They probably have a seal failure.
Speaker 2: If they cannot clean it off on the inside or outside,
Speaker 2: it means the seal's probably failed. So they had moisture
Speaker 2: in between the two paines and then sometimes the milkiness
Speaker 2: is usually hard water stains.
Speaker 1: How would you know if your seals are busted?
Speaker 2: Usually if you cannot clean it off on the inside
Speaker 2: pain or the outside pain and it's still there, that
Speaker 2: seal is broken, because that's us between the two pains
Speaker 2: or three pains, and that's why I cannot be cleaned.
Speaker 1: Okay, I do Sliding glassdoor generally have two panes as well.
Speaker 2: Yep. Any insulated glass unit can have a failure, and
Speaker 2: that's usually the case if you cannot clean it on
Speaker 2: one side or the other.
Speaker 9: We had some window washers out years ago and I
Speaker 9: got home and it looked like crap. I couldn't believe it.
Speaker 9: And they said, oh, you have hard water stains and
Speaker 9: we have stuff.
Speaker 1: To get oh on the outside of that, that's right,
Speaker 1: that's right.
Speaker 9: I remember that, and they said, well, we've got stuff
Speaker 9: to get rid of that, but we just don't have
Speaker 9: it with us. So it makes me wonder if they
Speaker 9: simply had no idea what they were talking about, because
Speaker 9: I always thought, if it's on the outside, why wouldn't
Speaker 9: they be able to clean it?
Speaker 2: Right, Yeah, but that's on the outside, I should be
Speaker 2: able to be cleaned or the inside.
Speaker 1: Right, the two ones morons had no idea how to
Speaker 1: clean it.
Speaker 2: Well, if it's in between, there's no way to clean it.
Speaker 3: Mark, I know who you're talking about. And they got
Speaker 3: the window the hard water off of hours on is
Speaker 3: but time you're not listen to what I'm saying. I
Speaker 3: bet it was on the inside of the window. Oh,
Speaker 3: but they didn't realize that what would cause that? Well,
Speaker 3: but they cleaned both inside and out right.
Speaker 1: No, I mean between the panes. Oh oh oh oh,
Speaker 1: what could that happen?
Speaker 21: Nick?
Speaker 2: Yeah, of course, if you have a seal failure and
Speaker 2: water gets in there, it can dry from the sun
Speaker 2: and you're not touching that second or third surface.
Speaker 1: You know, you're absolutely right. I didn't know that. I
Speaker 1: didn't think about that at some point, Mark, do you
Speaker 1: have seal failures? Do you think, Well, I.
Speaker 9: Don't know, but it just brought that whole memory up
Speaker 9: to me, and that would really irritate me if I
Speaker 9: find out that is because I had a hail claim
Speaker 9: at that point, and they should have known. I always
Speaker 9: looked back and went, how did How do they say
Speaker 9: I have hard water but can't get the stains off?
Speaker 1: How's that possible? I mean they're window cleaners. No, No,
Speaker 1: They're supposed to be able to get hard water stains
Speaker 1: on it.
Speaker 9: And it wasn't just on it, it was on that
Speaker 9: entire side of the house, which is the side that
Speaker 9: I think got nailed by hail.
Speaker 2: Yeah, and it's possible. I mean there's also windows out
Speaker 2: there that have exterior coatings that may have gone bad.
Speaker 2: There's not a lot of them that we use, but
Speaker 2: it's possible.
Speaker 1: But how do I tell if the seals are broke?
Speaker 2: Well, a lot of times you can't. You know, if
Speaker 2: you have moisture constantly, Yes, if you see it in
Speaker 2: the morning and it goes away by nine, usually it's
Speaker 2: there all the time. Again, cleaning it. I'm pretty good
Speaker 2: with an eye because I can tell the different surfaces.
Speaker 2: There's four surfaces in double pain and there's six surfaces
Speaker 2: and triple pain. I can tell which surface that's on
Speaker 2: even though there'sy looking at it, just because the glass
Speaker 2: is so thin, you know, we have to know if hey,
Speaker 2: are we touching it or is it an eighth inch in?
Speaker 2: And that's where we can't reach. Wow. Okay, and it's
Speaker 2: a hard thing to tell, you know, we get the
Speaker 2: question all the time.
Speaker 1: Yeah, but if the seals break, your windows are pretty
Speaker 1: much toast right.
Speaker 2: Well, you know again, if we go back to the
Speaker 2: argone statement, you know, you'll lose that argon. If the
Speaker 2: low e is still in then the lower.
Speaker 1: Where oyster gets in there and you have that milky stuff.
Speaker 2: Yeah, I mean it's it's more of an aesthetic not
Speaker 2: being able to look out of it at that time, Right,
Speaker 2: the lowie will still perform, It might start to oxidize
Speaker 2: and not look great. So yes, it's more ugly. The
Speaker 2: performance of the lowie will still be there. The argon
Speaker 2: will go out, But yeah, you need to replace the glass.
Speaker 9: We had a company years ago. The guy, really nice guy.
Speaker 9: He actually sold the business and he moved to some
Speaker 9: foreign country.
Speaker 3: Fifty to eighty window glass and screen fifty two eighty
Speaker 3: window glass and screen repair.
Speaker 1: He had one. We had a lady call in and she's,
Speaker 1: you know, fixed budget the whole thing.
Speaker 9: I went out to the house and she had a
Speaker 9: double pain window, big one something like I don't know
Speaker 9: ten by ten or not even that big five by five,
Speaker 9: and only one pain broke, right.
Speaker 1: It was crazy.
Speaker 9: And what they did is they went out and put
Speaker 9: another pain in. But how would they possibly reseal it.
Speaker 9: I mean, they did it as a favor just for her,
Speaker 9: so I'm sure they didn't pump ar gun or anything
Speaker 9: in there. But I mean, is that a real fix
Speaker 9: or that generally is going to kill the r value?
Speaker 13: Yeah?
Speaker 1: To me, that's more of just a makeshift handyman definitely.
Speaker 2: Yeah. I mean, you take one pain away, you compromise
Speaker 2: the seal. You know, you may run some type of
Speaker 2: cocking on the new one to seal to the old one.
Speaker 2: It's a temporary fix. As far as I'm concerned, ordering
Speaker 2: a whole new hermetically sealed unit from either the manufacturer
Speaker 2: or a local glass company would be the better thing.
Speaker 1: Yeah, Okay, I agree with you.
Speaker 3: Okay, So anyway, we have to take this break and
Speaker 3: we have more text coming in, but get your calls
Speaker 3: in as well if you have any on this or
Speaker 3: any other topic. Three oh three seven one three talk
Speaker 3: three oh three seven to one, three eight two five
Speaker 3: five go with a sure thing Denver's best roofer Excel
Speaker 3: Roofing dot com. You don't pay a cent until you're content.
Speaker 10: On top of it.
Speaker 3: Time for an insurance check up free, no obligation. In comparison,
Speaker 3: call Compass Insurance paying too much your coverage at dozens
Speaker 3: of insurance companies find out now three all three seven
Speaker 3: seven to one help. You'll think you're his only customer
Speaker 3: when you choose Frank durand the real estate Man dot
Speaker 3: com to list your home with Remax Alliance three all
Speaker 3: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 3: your troubleshooter three all three seven one three talk three
Speaker 3: all three seven one three eight two five five.
Speaker 1: Welcome to the show. Let's uh go back to this text.
Speaker 1: I have people You're.
Speaker 3: Doing a good job texting my private Google number which
Speaker 3: goes to my cell phone. That's seven four seven nine
Speaker 3: nine nine fifty two point eighty. I got one here
Speaker 3: that wants to know have you Does Nick know about
Speaker 3: the gold tint that you see from the outside It
Speaker 3: looks really cool. It reflects the sun away that you
Speaker 3: can put on windows. What is that gold tint someone's
Speaker 3: talking about.
Speaker 1: Huh.
Speaker 2: Sometimes at an angle it looks gold, But that can
Speaker 2: be that lowy coating. And again, you know, silver's probably
Speaker 2: the most common, but there's definitely different ones out there, Titanium, nickel,
Speaker 2: couple of metal flakes, depending on what it is. If
Speaker 2: you drive down South Colorado Boulevard, there's a big tall
Speaker 2: building there that has gold glass. And if anybody knows
Speaker 2: on time out they.
Speaker 1: Drive see that. I've seen that.
Speaker 2: Yeah, drive there at six o'clock at night, and that
Speaker 2: thing reflects and everybody's car and blinds them. But more
Speaker 2: than likely it's a low e coating. If it looks
Speaker 2: normal from the inside staring out, but from an angle
Speaker 2: on the outside, it's probably a low e coating of
Speaker 2: some sort.
Speaker 1: All right, and I have this one. I just need
Speaker 1: two side windows replaced. Okay.
Speaker 3: They want to go from casement to double hung so
Speaker 3: their blinds don't bang when it's windy.
Speaker 2: I haven't.
Speaker 1: I guess I never thought of that, So a double
Speaker 1: would I wouldn't. You have the same problem anyway?
Speaker 3: Anyway, They want to know that their question is do
Speaker 3: you have do you do small jobs just two windows?
Speaker 2: Yeah, we do one window. We're one of the only
Speaker 2: people in town that'll do one window. Really, yeah, I
Speaker 2: mean we do it just because, you know, what we
Speaker 2: hope is, you know, we do one window and they like, man,
Speaker 2: that was great, Let's do the rest of them. You know,
Speaker 2: where a lot of people have a three window minimum,
Speaker 2: you know, stuff like that. That's kind of a hard
Speaker 2: pill for some people to swallow.
Speaker 1: What's a sliding glass door run? Just in general?
Speaker 2: You know, again, we have everything, I mean installed. It
Speaker 2: can be anywhere from probably two thousand dollars up to
Speaker 2: I mean we could probably do one for twenty thousand dollars.
Speaker 1: Yeah, okay, that's that is a crazy spread though.
Speaker 2: Yeah, you know, I mean most normal people with a
Speaker 2: basic vinyl door, you know, two to four grand maybe
Speaker 2: you know, installed warranties, all that stuff.
Speaker 1: More people going with French stores or sliders. I would
Speaker 1: think more have French now, right.
Speaker 2: It's a little bit of both. You know, French doors.
Speaker 2: If people have sliding doors, they want French doors, and
Speaker 2: we try to tell them, hey, you know, they're going
Speaker 2: to argue they're in or out and they forget it
Speaker 2: that they have a have a dining room table there,
Speaker 2: you know, or a barbecue grill right or if they
Speaker 2: go out, you know, the wind's gonna catch it and
Speaker 2: slam them shut. So we try to educate them on that. Again.
Speaker 2: Some people do not like sliding doors. They love French stores.
Speaker 2: Some people vice versa. They've had French doors, they don't
Speaker 2: want it, and they want a sliding door. So we
Speaker 2: convert them both all the time.
Speaker 1: So windows, siding doors, interior doors or no nothing interior,
Speaker 1: all exterior everything, yep. How about and then of course
Speaker 1: not garage doors, not not not.
Speaker 2: The rollover garage doors, but you know from the kitchen
Speaker 2: into a garage or from croads to the back door
Speaker 2: okay to the backyard and the doors door.
Speaker 3: Basically that's what it is, big big front they do
Speaker 3: front entry doors for sure, entry doors, storm doors, security.
Speaker 1: Or a big one.
Speaker 9: How like when someone's got a I don't know, let's
Speaker 9: call it a track home and highland tranch. When do
Speaker 9: you see that person not due to a storm? Decide
Speaker 9: it's timed upgrade, is it like that twenty year mark
Speaker 9: on of house, or it's just any time.
Speaker 2: It's just all the Yeah, it's all the time.
Speaker 3: You know.
Speaker 2: We get ones that are two years old because somebody
Speaker 2: either installed it bad or they put in a very
Speaker 2: poor quality. Maybe they found it at you know, one
Speaker 2: of the local you know, recycle places. So they may
Speaker 2: want something with glass they don't have glass. We see
Speaker 2: all of it. Again. Price range from thousand up to
Speaker 2: you know, ten thousand. I mean, you know again, we
Speaker 2: have it all we want. We want to be able
Speaker 2: to help everybody. But when everybody needs it done, we
Speaker 2: can help them, even if it's one entry door.
Speaker 9: What's a typical warranty, say on a window. Let's say
Speaker 9: someone replaces you know, all their windows. I mean, are
Speaker 9: they looking at a ten year deal for the warranty
Speaker 9: or are they different depending on the manufacture and the price.
Speaker 1: Of the house. That's a good question. Mark a house
Speaker 1: full of windows.
Speaker 2: Yeah, so it's it's a little of all of it.
Speaker 2: Most of our vinyl windows are what they call a
Speaker 2: lifetime limited where most of the seal failures that we
Speaker 2: spoke about earlier covered for life for the original homeowner.
Speaker 2: The vinyl, the parts, the locks, all that stuff is
Speaker 2: usually covered for free. For the original purchaser. We cover
Speaker 2: l for two years as a company. Some of the
Speaker 2: wood windows they called a ten to twenty war or
Speaker 2: two where they're going to cover the product like the wood,
Speaker 2: the cloud, all that kind of stuff for ten years,
Speaker 2: and they're going to cover the glass seal failures for
Speaker 2: twenty years, and then a lot of the fiberglassing deposits
Speaker 2: are kind of a mix of both of those together.
Speaker 9: But then you're paying labor after two years most likely, yes,
Speaker 9: And I'm just curious. It is more of a not
Speaker 9: as a business model, but pull your skirt up here.
Speaker 9: That first two years, do you guys eat that or
Speaker 9: does the manufacturer actually reimburse you labor if it was
Speaker 9: a failure due to workmanship or not workmanship of materials,
Speaker 9: a little bit of both.
Speaker 2: Okay, you know, so you end up eating some of it. Yeah,
Speaker 2: again it's part of business, yeah, of course, you know.
Speaker 2: But yeah, within the first two years we usually cover
Speaker 2: anything for people, you know, But then after that it's
Speaker 2: a it's a service fee.
Speaker 1: Okay.
Speaker 3: So this is all really good information and inside stuff.
Speaker 3: We have one text here on. I don't want to
Speaker 3: answer it now. I want to take a quick well okay.
Speaker 9: Hold on, let me ask you one more question, and
Speaker 9: do you guys dive into insurance claims at all? In
Speaker 9: other words, if there is a hailstorm and you know,
Speaker 9: the seals got broken on windows, and they're hearing this
Speaker 9: right now, and they're thinking, okay, well, well they deal
Speaker 9: with my insurance company, I mean, how's that work?
Speaker 2: So we don't deal with the insurance company directly from
Speaker 2: the beginning. Usually what happens is, I went out to
Speaker 2: a house two days ago, went out, she has hal damage.
Speaker 2: I've provided her insurance, you know, pricing, got it to go,
Speaker 2: and then they email it to their adjustice.
Speaker 4: God.
Speaker 2: Yeah, I also tell them if the adjuster wants to
Speaker 2: meet me at the job, call me whatever they need.
Speaker 2: At that point, I'm more than willing to help, but
Speaker 2: we don't do the actual, you know, sending it the claim.
Speaker 3: Hold on one set got it. I was going to
Speaker 3: take a break, but Dean, you've been waiting. I'm going
Speaker 3: to take Dean then take a break. Then I have
Speaker 3: another text for him. Go ahead, Dean. What is your
Speaker 3: comment on reflective windows?
Speaker 13: Your guests that mentioned building on Colorado Boulevard with that gold.
Speaker 1: Windows.
Speaker 13: Okay, I was on exposition in Colorado Boulevard. Okay, here's this,
Speaker 13: here's the funny story about that. The building that was
Speaker 13: on the west side, which is about a five story
Speaker 13: built I was in the HVAC businesses. Okay, background by
Speaker 13: twenty twenty years ago. Okay, they built that. They built
Speaker 13: that collar building and they put all those gold windows
Speaker 13: in there, and the sun would go down that turned,
Speaker 13: that turned. Those windows were like a magnifying glass.
Speaker 1: Yeah, that's what we were told it.
Speaker 13: I mean it cooked the building. There was just so
Speaker 13: much heatload on it on that one side.
Speaker 1: You mean it cooked the building next door.
Speaker 13: Across the street across Colorado.
Speaker 1: Wow, only crap.
Speaker 3: You know though, the more you think about this, that
Speaker 3: kind of engineering can be used in concert with each
Speaker 3: other to kind of take advantage of the sun.
Speaker 13: Well, they didn't anticipate that problem.
Speaker 1: No, I know that, I get that part.
Speaker 3: But what if they do anticipated on purpose and designed
Speaker 3: buildings next to each other to kind of, you know, help.
Speaker 13: Well maybe in the future they might do that. I
Speaker 13: don't know. It was just we It took us a
Speaker 13: while to figure out what was going on because the
Speaker 13: building was just so hot. You can see what was
Speaker 13: going on.
Speaker 1: Now, what how did how did they solve the problem?
Speaker 13: They added, we added just tons and tons of cooling
Speaker 13: on the other building, in the older building, and.
Speaker 1: There was nothing they could do about it. Really, is
Speaker 1: it they? I mean they well, I don't know.
Speaker 13: There may have been. I had heard that there was
Speaker 13: some potential lawsuits and stuff, but I don't know if
Speaker 13: any of that it worked.
Speaker 1: How long ago was this.
Speaker 10: Now?
Speaker 13: About eighteen years ago when I was in that business.
Speaker 1: What a cool story.
Speaker 13: Yeah, win right, I'll let you go see you, thank you.
Speaker 3: That's a very cool story. I got to take this
Speaker 3: break bill. We'll come back with a Q with that
Speaker 3: question you have on windows right after this, go with
Speaker 3: a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 3: You don't pay a cent until you're content. Time for
Speaker 3: an insurance check up, free no obligation comparison call Compass
Speaker 3: Insurance paying too much your coverage at dozens of insurance
Speaker 3: companies find out now three oh three seven to seven
Speaker 3: to one help. You'll think you're his only customer when
Speaker 3: you choose Frank durand the real estate Man dot com
Speaker 3: to list your home with Remax Alliance three oh three
Speaker 3: nine two zero sixteen twenty two. Hi Tom Martino here,
Speaker 3: three oh three seven one three talk three oh three
Speaker 3: seven one three two five to five.
Speaker 1: Bill, you have a question on windows. What's going on
Speaker 1: with you?
Speaker 14: Hey?
Speaker 19: Can you install windows kind of just from the outside
Speaker 19: because of access from the inside, Like can you.
Speaker 1: Give me an example out of curiosity what you're talking about?
Speaker 14: And why?
Speaker 19: Well, just stuff on the floor and stuff. It's hard
Speaker 19: to get to the windows from the inside. Would you
Speaker 19: be able to do it all from the outside.
Speaker 2: No, Usually we need inside to either screw them in
Speaker 2: and also to you know, seal them up with cooking and.
Speaker 1: Also the window sills and or the trim. Are you
Speaker 1: a hoarder building?
Speaker 8: Yes?
Speaker 1: Are you, wow, an honest hoarder? Is it like crazy?
Speaker 1: Your house?
Speaker 19: Not super?
Speaker 5: But it's do you have a path?
Speaker 1: Do you have a path to go between rooms? I'm serious, I'm.
Speaker 21: Asked there's paths?
Speaker 1: So you are a horror you're a full blown hoarder.
Speaker 1: That's interesting.
Speaker 2: Yeah, And we've dealt with them before, you know, I mean,
Speaker 2: it's it's it's difficult on both parties, you know, but
Speaker 2: it's been accomplished. But we do in interior at some
Speaker 2: point for sure.
Speaker 19: On one window. The computer desk is kind of in
Speaker 19: front of it.
Speaker 2: Yeah, you know, we've worked around stuff like that. If
Speaker 2: we're able to maybe move the monitors over and you
Speaker 2: allow us to kneel on it, we try to be
Speaker 2: real careful. So we've done that.
Speaker 3: You know.
Speaker 2: We used to deal with waterbeds a long time ago
Speaker 2: that you know, we had to put a plank over
Speaker 2: top because most people don't want to dream their waterbed
Speaker 2: and refill it back up to get one window installed.
Speaker 7: You know.
Speaker 19: Okay, just curious, Okay, Bill, let me.
Speaker 3: Bill, let me ask you something. You know again, we
Speaker 3: don't use your last name or address or anything. I'm
Speaker 3: just curious, like, do you literally have to make a
Speaker 3: path through your rooms to get Yeah, you said yes,
Speaker 3: I believe them.
Speaker 19: Yeah, No, there is paths, but it's just it's it's
Speaker 19: just stuff. That's just I've lived in the house for
Speaker 19: forty years.
Speaker 1: Yeah I know, but so have I and I don't
Speaker 1: have any paths.
Speaker 14: Yeah.
Speaker 1: Wait a minute, though, you have not lived in the
Speaker 1: same house for forty years. No, that's right, that's right.
Speaker 1: But I don't think can you see me? How can
Speaker 1: you never mind answers? Now, I throw everything out, but
Speaker 1: I'm a minimalist, but I'm going to ask something, do
Speaker 1: you have.
Speaker 3: Things that are just important to you? Because I just
Speaker 3: often wondered about people that keep things. Are there things
Speaker 3: you just can't part with?
Speaker 19: No, it's just accumulated stuff. It's just stuff that has
Speaker 19: to be relocated.
Speaker 1: And did you ever does it ever cramp your lifestyle?
Speaker 1: Like the amount of room you have to move around?
Speaker 19: Oh, that's everything I need.
Speaker 1: Wait wait he.
Speaker 9: Asked you an important question though, and your answer was,
Speaker 9: there's things that you just need to be put in
Speaker 9: different places. What like an example of something you would
Speaker 9: move from one of the paths right now and put
Speaker 9: it where?
Speaker 1: Isn't that still hord? Moving something from A to B
Speaker 1: is still the same thing, right right right?
Speaker 19: And it's just you know, as a computer desk and
Speaker 19: I got a cabinet that the print is on. It's
Speaker 19: not a hard move, but you know it's the stuff
Speaker 19: that has been moved in a while.
Speaker 2: Got it?
Speaker 1: Okay? So wow, interesting, Nick? What's the worst one you've
Speaker 1: run into? Hoarding?
Speaker 9: Have you walked into? I mean I've seen real hoarders
Speaker 9: because of this show. I'm talking hoarders where you know
Speaker 9: there is stuff literally.
Speaker 1: They alive like the TV show.
Speaker 9: Or remember how about the lady. I'll tell you a
Speaker 9: strange one. She had one room and in her apartment
Speaker 9: with the bathroom and the closet, I mean a big area,
Speaker 9: big area, and she had brand new clothes, purses and
Speaker 9: crap from Montgomery wards dating back thirty forty years, never opened,
Speaker 9: and she couldn't part with it, like a pleathan purse
Speaker 9: that cost her four dollars in nineteen eighty. She couldn't
Speaker 9: part with and literally rooms full of it.
Speaker 2: Yeah, you know, over the years, I've seen a lot
Speaker 2: of it. You know, one of the most recent one,
Speaker 2: we did a complex downtown and we'd get anover unit
Speaker 2: to do it because they were upgrading. And we opened
Speaker 2: the door. We had to shove the door open. There
Speaker 2: wasn't even any passing from there. It was just a
Speaker 2: wave of you know, just crack hark. Who was it
Speaker 2: that was helping us out? He sent to a house?
Speaker 2: Was it Frank Duran?
Speaker 1: Oh my god, check this one out. This is the
Speaker 1: weirdest one. Tom. I can't believe I forgot about this one.
Speaker 1: TA just said it. So we send him out. They've
Speaker 1: got to move, they're in foreclosure.
Speaker 9: Frank's gonna try to help him out with a short
Speaker 9: sail to try to at least get some money in
Speaker 9: their pocket.
Speaker 1: Blah blah blah. He goes out there.
Speaker 9: Man, they he's standing in the kitchen, just stuff everywhere, trash, stuff,
Speaker 9: just that this person wouldn't throw away, like old food.
Speaker 9: And a rat comes running across his feet, and you
Speaker 9: think that's bad.
Speaker 1: Oh God.
Speaker 9: He walks into the garage from the inside of the
Speaker 9: house right there in cages from the floor to the ceiling.
Speaker 9: Everywhere is rodents and cats and any kind of animal
Speaker 9: dead or alive you could ever imagine in the.
Speaker 1: Garage and then free those animals or what. I have
Speaker 1: no idea.
Speaker 9: And then at that point he goes, and you need
Speaker 9: to put this on, and he hands them basically a
Speaker 9: gas mask and says, you're gonna need this for the basement.
Speaker 1: Frank goes, I am not going.
Speaker 9: Into your basement, but yeah, Ty, we gotta take You're right,
Speaker 9: that was bad news.
Speaker 1: We gotta we'll we'll come, We'll come back with more.
Speaker 1: Three O three seven one three talk seven one three
Speaker 1: eight two five five.
Speaker 3: Go with a sure thing Denver's Best roofer excel roofing
Speaker 3: dot com.
Speaker 10: You don't pay a cent until you're content.
Speaker 3: Time for an insurance checkup free no obligation comparison call
Speaker 3: Compass Insurance paying too much your coverage at dozens of
Speaker 3: insurance companies find out now three all three seven seven
Speaker 3: to one.
Speaker 1: Help.
Speaker 3: You'll think you're his only customer when you choose Frank
Speaker 3: durand the real estate man dot com to list your
Speaker 3: home with Remax Alliance three all three nine two zero
Speaker 3: sixteen twenty two.
Speaker 1: Hey Tom Martino here, three oh three seven one three
Speaker 1: talks seven one three eight two five five.
Speaker 3: All right, now let me go back to my texts.
Speaker 3: You know, it's funny how some days we have such
Speaker 3: heavy texts. First of all, do you go to Greeley?
Speaker 3: Somebody wants to know, Nick Gravina Gravina Windows.
Speaker 2: Yes, we will. We will go to Greeley. Yes.
Speaker 1: So while we're while we're talking about that, what's your service?
Speaker 1: How far do you go? Both ways north?
Speaker 13: South? You know?
Speaker 2: We usually go you know, up to about four Collins. Uh,
Speaker 2: usually down to about the springs, go out towards the lineman,
Speaker 2: and then we'll go all the way up to about
Speaker 2: you know, Vail.
Speaker 1: Okay, do you use as somebody says, are your installers?
Speaker 1: And I don't think this is so important.
Speaker 3: As long as it's consistent quality and you take all responsibility.
Speaker 3: But someone does want to know are your installers employees
Speaker 3: or substruct they're subcontractors.
Speaker 1: And you've used the same for a long time.
Speaker 2: Oh yeah, we had a discussion off air about that.
Speaker 2: You know, most my guys have worked for me for
Speaker 2: at least ten years. I have to fight the you know,
Speaker 2: insurance companies all the time that they're not employees because
Speaker 2: they work strictly for me.
Speaker 1: But you take full responsibility, right of course.
Speaker 14: Yeah.
Speaker 2: I mean we've had guys that moved out of state,
Speaker 2: you know, and we're the company that you call.
Speaker 9: Plus if you if their insurance laps, which you probably
Speaker 9: stay on top of, you still have of course, a
Speaker 9: homeowner's got all your coverage.
Speaker 2: Yeah, and we have umbrellas, we have it all.
Speaker 9: You mentioned something before, and I didn't mean to interrupt you, Tom,
Speaker 9: but he said something I wanted to touch on because
Speaker 9: I didn't know this.
Speaker 1: You mentioned you.
Speaker 9: Were I think we were talking about hoarding or whatever.
Speaker 9: But you did an entire complex of some sort. Do
Speaker 9: you do commercial work as well as residential, so yeah,
Speaker 9: commercial work is kind of ambiguous.
Speaker 2: A little bit. So yeah, if it's like an apartment
Speaker 2: complex and the residential windows in like that, yes, I
Speaker 2: don't do like storefront or architectural walls. Some people get
Speaker 2: a little confused on that.
Speaker 1: Okay, I got you.
Speaker 9: But if it's you know, a condo and a bunch
Speaker 9: of people are getting their windows done after a hailstorm,
Speaker 9: you guys would do that.
Speaker 14: Yeah.
Speaker 2: We just actually finished redoing all the Lady Look Casino
Speaker 2: windows up in black Hawk.
Speaker 1: Oh no kidding, yep, So we just.
Speaker 2: Did all the ninth, tenth, eleventh, the twelfth floor. Wow,
Speaker 2: that's kind of cool.
Speaker 14: Yep.
Speaker 3: So okay, so really we have more. I've had more
Speaker 3: texts and calls about windows. Seriously, this is pretty cool
Speaker 3: in a long time.
Speaker 2: You know.
Speaker 1: I think what happens seriously is experts that come on
Speaker 1: the show, they reveal themselves to know what they're talking about,
Speaker 1: and then people feel confident asking questions. So we'll do
Speaker 1: more of this, plus take any of.
Speaker 3: Your consumer problems, questions and complaints coming up on the
Speaker 3: Troubleshooter Show. We have another hour to go three oh
Speaker 3: three seven one three talk seven one three eight two
Speaker 3: five five, or of course you can always call.
Speaker 1: Three oh three Martino three oh three six two seven
Speaker 1: eight four sixty six.
Speaker 3: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 3: dot com. You don't pay a cent until you're contenth.
Speaker 3: Please time for an insurance check up free, no obligation
Speaker 3: comparison call Compass Insurance paying too much your coverage at
Speaker 3: dozens of insurance companies find out now three oh three
Speaker 3: seven seven to one help. You'll think you're his only
Speaker 3: customer when you choose Frank durand the real estate Man
Speaker 3: dot com to list your home with Remax Alliance three
Speaker 3: oh three nine two zero sixteen twenty two.
Speaker 10: New need a so you don't have.
Speaker 2: Come running, Just as as we can, Shooter's gonna help.
Speaker 14: Come man, This.
Speaker 1: Is the Troubleshooter Show. No Tom Martine, Hey.
Speaker 3: Tom, I'm Martino here. Welcome to the show. We have
Speaker 3: a studio load back at the station.
Speaker 1: I'll bring them up.
Speaker 3: And also we have all kinds of stuff going on
Speaker 3: behind the scenes, working on problems, questions and complaints. We
Speaker 3: love doing it and we're gonna continue, of course, so
Speaker 3: let's just uh, let's just do it. We're gonna ask
Speaker 3: you to call us if you have a problem, question
Speaker 3: or complaint.
Speaker 1: We've been spotty with calls today, some heavy, some light.
Speaker 3: We got a lot of texts and then we have
Speaker 3: Nick Gravina with us from Gravina Windows dot com. We've
Speaker 3: been talking about windows and Nick, you also do siding
Speaker 3: and I do have a text on siding. And again
Speaker 3: on this show we have several we have good pe people. Okay,
Speaker 3: we surround ourselves with good people. And there's more than
Speaker 3: one way to skin a cat. And I know that
Speaker 3: we have different choices in siding. I personally don't like
Speaker 3: vinyl siding, just straight vinyl siding. I don't know how
Speaker 3: you feel about it, but I want to be completely
Speaker 3: open with this and talk about it.
Speaker 1: How do you feel about vinyl siding?
Speaker 2: I'm kind of the same as you. I mean, I'm
Speaker 2: not the biggest fan of vinyl siding. We sell it.
Speaker 2: I mean, it does have a place in the marketplace
Speaker 2: for us, you know, But you know, I'm a big
Speaker 2: fan of steel siding. I'm a big fan of LP
Speaker 2: engineered siding, and you know, we do our fair amount
Speaker 2: of hardy siding as well. So now there's a vinyl
Speaker 2: coded steel, is that right? Yeah, So there's vinyl coded steel.
Speaker 2: There's Kinar coded steel. I think that one's the best
Speaker 2: because of the Kainer is a brand name of exterior paint.
Speaker 2: It's the best commercial paint that you can kind of and.
Speaker 1: It comes pre painted right.
Speaker 2: So most people will know this. If you up to
Speaker 2: veil Asp in any of the mountaintowns, you see these
Speaker 2: glorious you know, fifteen million dollar homes of these big
Speaker 2: steeple you know, steel corrugated roofs that are black, dark brown,
Speaker 2: dark green. Those are all kind o paint and that's
Speaker 2: why they stay those dark colors is because as the
Speaker 2: best properties to resist the fading. So we have sighting
Speaker 2: that does that. We also have our wood clad windows
Speaker 2: that have that paint on it. So, and especially with
Speaker 2: how extreme Colorado's UV damage rays are, we like to
Speaker 2: use that kind o paint when we can.
Speaker 1: Oh, okay, And so it's called Kinar Okay, that's a
Speaker 1: brand name.
Speaker 12: Yeah.
Speaker 1: And then when we talk about.
Speaker 2: Is it almost like a ceramic you know, I don't know.
Speaker 2: I know it's called seventy percent floral polymer.
Speaker 1: I know what that is.
Speaker 2: Yeah, it's it's a science thing. I'm not I know,
Speaker 2: I'm a nerd but I'm not that big of a nerd.
Speaker 2: But I just know it has excellent UV retention on it.
Speaker 2: You know, again, it's one of the best commercial paints
Speaker 2: on the market for steel.
Speaker 3: Now somebody he also wants to know about James Hardy.
Speaker 3: I don't like James Hardy. I don't think it's bad,
Speaker 3: but I think there's way better stuff out now. Now
Speaker 3: it's sementuous. But forgive me if i'm maybe I'm not.
Speaker 1: Giving James Hardy the dow it should have.
Speaker 3: I'm thinking, when you penetrate the surface with a nail
Speaker 3: or something, or penetrate the surface, can it take on
Speaker 3: moisture or not?
Speaker 2: You know, it's supposed to be through and through. I mean,
Speaker 2: I think that's a great question.
Speaker 1: Okay, you know so in other words, I have it.
Speaker 1: I have it wrong. It's not like it's not like
Speaker 1: the exciting that can take on moisture if you pierce it.
Speaker 2: So you know, most of the laps are gonna have
Speaker 2: the nail covered over by the lap that's going over
Speaker 2: top of that. So they call that blind knailing. Right,
Speaker 2: you don't see the nails in the face of the
Speaker 2: horizontal laps. Now you will see that in the trim pieces,
Speaker 2: you know. But then most of the time, if it's
Speaker 2: a pre painted product from the factory, we'll go back
Speaker 2: and touch that up with the paint provided, which helps
Speaker 2: steal that. And if it's a primed product, people come
Speaker 2: back over and paint it, so that also helps. Hardy
Speaker 2: is hardy, you know, Hardy is hardy. You know, it's
Speaker 2: a cementious product, and it's just if you want to
Speaker 2: prepainted from the factory or primed.
Speaker 9: Out in what is that area out out of the
Speaker 9: airport called Green Valley Ranch, probably about five or six
Speaker 9: years ago, big hailstorm. Yep, the hail blew right through
Speaker 9: the siding. I'm like one hundred homes. I mean, it
Speaker 9: looked like someone took a potato gun and just smashed through.
Speaker 1: And what is that kind of siding? What would possibly
Speaker 1: allow that? And they were brand new homes.
Speaker 2: Well, realistically, depending on how big the hail is, that
Speaker 2: can blow any of the siding.
Speaker 1: That's not going to go through Hardy board.
Speaker 2: Hardyboard will crack on the big enough, you know, that's amazing.
Speaker 2: You know, Vinyl will absolutely turn into Swiss cheese steel
Speaker 2: condent LP condent, and hard you can crack with a
Speaker 2: big enough okay, brick, that's gonna be fine, right right. Yeah,
Speaker 2: you know, if it's gonna dent your cards, probably gonna
Speaker 2: dnt something on your house.
Speaker 1: Okay.
Speaker 2: You know, but a lot of the sidings have a
Speaker 2: hail warranty with them, so if you know, you get
Speaker 2: a decent sized hailstorm and the insurance covers part of it,
Speaker 2: not all of it, they'll cover it. Yeah, they will
Speaker 2: help supplement on the back end.
Speaker 9: Okay, I just sat never free, Tom. Do you remember
Speaker 9: that it looked like someone took a machine gun to
Speaker 9: these homes?
Speaker 2: It was probably vinyl setting. That's the one that you
Speaker 2: get all the big holes that you see all the.
Speaker 1: Time, massive holes.
Speaker 2: Yeah, so probably more vinyl sighting.
Speaker 1: Now that's the cheapest.
Speaker 13: Yes.
Speaker 3: I used to love Everlast sighting, and then I heard
Speaker 3: a lot of people stop selling it.
Speaker 13: Yeah.
Speaker 2: I think it was great coming out of the out
Speaker 2: of the gate there, and we sold some too, and
Speaker 2: we actually had a problem or two and we still
Speaker 2: get asked for it.
Speaker 1: Well, what was the problem.
Speaker 2: It was very hard.
Speaker 1: I don't want to use the word hard again, but
Speaker 1: it was very durable.
Speaker 2: It was durable, and you know, I don't recall them all.
Speaker 2: I don't run the siding division. I hear bits and
Speaker 2: pieces about it, but again, you know, the the stats
Speaker 2: on it were excellent and we were actually surprised that
Speaker 2: we had some go backs. And again I don't recall
Speaker 2: those right now, so I apologize.
Speaker 1: Okay, And then align siding.
Speaker 2: Have you heard of that aligne? Yeah, it's similar. That's
Speaker 2: one of I think the composite sidings that's out kind
Speaker 2: of like fiberglass in vinyl.
Speaker 1: That's supposed to be the next generation. Well that in
Speaker 1: some form of solar siding. Well, well, did they have
Speaker 1: solar siding? I know they have solar roof. I'm looking
Speaker 1: at it.
Speaker 2: Yeah, really I have not.
Speaker 1: What is it called mark? One of them is called
Speaker 1: my tracks. Wow. Now, so I did get this text,
Speaker 1: and uh, I may as well open it up because
Speaker 1: I did get it.
Speaker 8: And that is.
Speaker 1: About the debate.
Speaker 3: Now, listen, we don't get political, but of course we
Speaker 3: always comment on stuff here and there.
Speaker 1: I don't care. Well, I didn't watch the debate. I
Speaker 1: just watched highlights. Now if I watched the CNN highlights,
Speaker 1: even which shock the hell out of me.
Speaker 3: Even the CNN highlights said that Vance did great, and
Speaker 3: the other guy was a moron. Not a moron.
Speaker 1: I wouldn't go that far.
Speaker 9: They both seemed like really good people. They seem like
Speaker 9: good people. Man, it was kind of nice seeing adults
Speaker 9: in the room.
Speaker 1: That's what I was getting at. What Dvance definitely won?
Speaker 1: Did he what did he win? I mean, did you
Speaker 1: watch marcaus? I didn't. I watched it.
Speaker 9: I watched it bell to bell. I'm talking just as
Speaker 9: a debate. And hey, I was the first one to
Speaker 9: say that Trump lost that last one by far.
Speaker 1: He just won.
Speaker 9: I mean, I don't know else to put it. He
Speaker 9: looked presidential, he's younger, he knew everything he was talking about.
Speaker 9: He just won the debate. I don't care if the
Speaker 9: debate was about cheerios. He debated cheerios better.
Speaker 3: And there was a focus group that CNN did and
Speaker 3: the majority said, of course he won.
Speaker 1: And they also said that they would rather have those
Speaker 1: two running. That's funny. Then the other two they really
Speaker 1: did say that.
Speaker 9: I think that's kind of been everybody's deal, which is
Speaker 9: interesting because generally speaking, the second guy on the ticket
Speaker 9: really doesn't bring anything, but in this crazy election cycle,
Speaker 9: this might really end up helping Trump. Although I think
Speaker 9: he's still going to win, hands down, but this might
Speaker 9: have brought a few more over.
Speaker 1: Okay, you know what.
Speaker 9: The one thing that drove me nuts is whenever he
Speaker 9: was talking, or when both of them, but when Harris
Speaker 9: was talking, I'm sorry, when what's his name, Waltz Walls
Speaker 9: when he was talking about his boss, which is all
Speaker 9: they both did, and he would say, she's going to
Speaker 9: do this, She's going to do that, and it's like
Speaker 9: she's been doing it for four years. Why all of
Speaker 9: a sudden, are is she going to start doing in now?
Speaker 9: Why would we believe anything when she's been there. It's
Speaker 9: mind boggling to me.
Speaker 14: You know what that.
Speaker 1: That's what she's going to do? This to the border? Well,
Speaker 1: she was the borders aard.
Speaker 10: She didn't do crack.
Speaker 1: And he kept reminding him, like, who was in office.
Speaker 1: They've been in office already for four years? What have
Speaker 1: they done?
Speaker 8: Yeah?
Speaker 9: It was really Uh, it was a really good debate, though.
Speaker 9: I will say I loved how they at the end
Speaker 9: they seem to embrace each other. I think the the
Speaker 9: wives you know, met each other. It was a lot
Speaker 9: different man than what we have seen for the past
Speaker 9: whatever twelve years.
Speaker 1: Okay, I have another text about hold on, I was
Speaker 1: looking for it on. Let me grow back to a
Speaker 1: dog on it.
Speaker 9: How about this doc workers situation. You guys ready to
Speaker 9: start spending more money with Amazon.
Speaker 1: That's gonna be crazy because Amazon can't What are you
Speaker 1: talking about? Amazon can't overcome that? What are they going
Speaker 1: to do? That's what I'm saying. You're gonna be spending
Speaker 1: more money with Amazon? Well, what do you mean more?
Speaker 1: Price of products are going to go up?
Speaker 9: Well, of course all over, not just everyone, Yeah, but
Speaker 9: most people buy on Amazon.
Speaker 1: Now, that's why I just picked Amazon.
Speaker 5: I could.
Speaker 1: Wasn't that amazing? I was just actually thinking of that
Speaker 1: today on the way to work, that I needed such
Speaker 1: and such.
Speaker 3: It was something minor, right, that I needed, I mean,
Speaker 3: something really minor, and I thought, I'm just going to
Speaker 3: go order it and it'll be here tomorrow the next day.
Speaker 3: And I have to tell you something. I find it
Speaker 3: shocking that that that's where we're moving.
Speaker 2: I can order.
Speaker 1: Stephanie says, Tom, let's just go to the store and
Speaker 1: I said no, because I said, I said, because she said, all.
Speaker 3: You want is this, right, Let's just go get it?
Speaker 3: And I said no, I can put it here and
Speaker 3: have it in the morning, delivered.
Speaker 10: It pretty soon.
Speaker 1: You're not going to leave your bunker.
Speaker 8: I know.
Speaker 1: No, I just don't like shopping. I the worst thing
Speaker 1: in the world. And Mark, I said, the balls.
Speaker 3: I can't stand moll. I hate sort but here's the
Speaker 3: worst thing. And I just can't believe they still say it.
Speaker 3: It doesn't matter what's sore.
Speaker 1: You go to a store and you're looking for this,
Speaker 1: they say they can order it.
Speaker 10: Exactly say we.
Speaker 1: Can order that. I'm gonna I look at the person.
Speaker 3: I said, yeah, Like, if I really wanted to order it,
Speaker 3: I would have it tomorrow morning in my at my door.
Speaker 1: It's what do I need you to do?
Speaker 9: And if you live in certain areas, like if you're
Speaker 9: in certain areas of Manhattan, you can order a lot
Speaker 9: of stuff on Amazon and it'll be in a nearby
Speaker 9: locker in an hour. I mean, it's crazy if you
Speaker 9: want it to deliver in maybe two and a half hours.
Speaker 9: I mean, we're we're not as up to date as
Speaker 9: some other areas with Amazon, but it's really getting there.
Speaker 9: If you told me ten years ago I could order
Speaker 9: something from Amazon and have it next day in frank Down.
Speaker 1: I would have told you you're crazy, Oh.
Speaker 3: Man, I mean Mark, it gives me sometimes the choice
Speaker 3: to get it between four and six am.
Speaker 1: See, I don't get that. I don't get that nice
Speaker 1: part at all. And then six to eight, eight to ten.
Speaker 3: I mean you can pick like two hour little windows
Speaker 3: here and then food and everything else.
Speaker 9: Now okay, hold on, you just brought something up and
Speaker 9: I can't be the only one. And I know we
Speaker 9: got to take a break. So think about this. I
Speaker 9: think Grubhub and Uber Eats, I think they're the biggest
Speaker 9: ripoff ever. I think it's horrible. The food's cold. I
Speaker 9: don't know if they touch my food. But even outside
Speaker 9: of that stuff, the price of getting like a shake
Speaker 9: in French fries delivered is like fifteen bucks. It is
Speaker 9: absolutely the biggest ripoff you know out there.
Speaker 1: My kids use it now. And then I was talking
Speaker 1: more of groceries.
Speaker 3: I love supermarket deliveries, whether it be King Supers or
Speaker 3: Whole Foods.
Speaker 1: Why would I go out?
Speaker 2: I just why?
Speaker 1: I used to have you ordered your kids every year?
Speaker 9: Look at your credit card bill after they tackle Uber eats,
Speaker 9: you know, I I you could go to del Frisco's.
Speaker 1: No, it's not that bad, is it? Oh my god.
Speaker 9: If you ordered like dinner from let's say, uh, I
Speaker 9: don't know Applebees, and you know, come on Applebee's. Someone
Speaker 9: gets the riblets and you get the kids meal whatever
Speaker 9: I mean. You could be at seventy bucks man uber Eats.
Speaker 9: If you drove there and ate there, you're probably at
Speaker 9: what twenty five bucks?
Speaker 1: Wow? And they expect a full twenty percent tip too. Well,
Speaker 1: that part is just ridiculous. We have more coming up.
Speaker 3: Go with a sure thing Denver's Best Roofer Excel Roofing
Speaker 3: dot com. You don't pay a cent until you're content.
Speaker 3: Time for an insurance check up free, no obligation. In comparison,
Speaker 3: call Compass Insurance paying too much your coverage at dozens
Speaker 3: of insurance companies find out now three oh three seven
Speaker 3: to seven to one help. You'll think you're his own
Speaker 3: only customer when you choose Frank durand the real estate
Speaker 3: Man dot com to list your home with Remax Alliance
Speaker 3: three all three nine two zero sixteen twenty two. Oh Hi,
Speaker 3: Tom Martine, your troubleshooter three all three seven one three
Speaker 3: talks seven one three eight two five five mark? Did
Speaker 3: you want to bring something up again? Did you have
Speaker 3: something because I have some texts here.
Speaker 1: It's up good.
Speaker 9: Well, okay, I don't mind you bringing that up, but
Speaker 9: I want to talk a little world. Uh, geopolitics might
Speaker 9: be the word for it.
Speaker 1: Israel.
Speaker 9: I think this retaliation we're going to see is going
Speaker 9: to be massive. They they got hit, well they didn't
Speaker 9: get hit, but they were shot at with one hundred
Speaker 9: and eighty of these ballistic missiles and some of them
Speaker 9: got through blew up. I don't think anybody died, thank God,
Speaker 9: but I think the retaliation is going to be insane.
Speaker 9: And I cannot believe Iran is I can't believe they
Speaker 9: even shot at him yesterday.
Speaker 1: I just, for the life of me, I'm going are
Speaker 1: they so miserable over there?
Speaker 9: All they want to do is provoke death? I mean
Speaker 9: they have absolutely no They.
Speaker 1: Say that was in retaliation though of the other one.
Speaker 9: Well, yeah, the other one was great, because look at
Speaker 9: this one is the most amazing thing.
Speaker 1: Ever, somehow Israel got into.
Speaker 9: The supply chain of the pagers and the walkie talkies
Speaker 9: at Hesbelah and other Iranian backed militias basically were.
Speaker 1: Involved in and they blew them up. I mean they
Speaker 1: killed like a dozen of them.
Speaker 9: Or so maybe more, but more importantly, if you're walking
Speaker 9: around with a hole in your hip or showed up
Speaker 9: to a hospital, they have on video.
Speaker 1: They know exactly who all these fighters are.
Speaker 13: Now.
Speaker 9: I mean, they've got targets on their head, but I ran,
Speaker 9: literally launching from Iran is just mind baffling to me.
Speaker 9: I hope they blow up all the oil fields. I
Speaker 9: hope they light up the only commodity over there. No
Speaker 9: one vacation and Iran they really have no exports but
Speaker 9: energy or oil. And if we just liked the whole
Speaker 9: place on fire, they're over and I hope, I hope
Speaker 9: that's what happens.
Speaker 1: That's my rain.
Speaker 11: Remember what happened though in Kuwait when Saddam set fire
Speaker 11: to all the oil wells.
Speaker 1: What a catastrophic thing that was. It's huge, all that
Speaker 1: black smoke, it's huge. So that by the way, did
Speaker 1: you know there was only one fatality from that rocket
Speaker 1: barrage one hundred and eighty ballistic missiles they kill one person.
Speaker 10: I didn't you know?
Speaker 9: They killed the Palestinian And then once again after somehow
Speaker 9: they got in the middle of their supply chain that
Speaker 9: h bombs in their stuff.
Speaker 1: What are they crazy?
Speaker 3: That was a texture who pointed out it was a
Speaker 3: Palestinian who died.
Speaker 1: Uh oh was it really?
Speaker 11: Hey, Tom, I just I got I spoke to remember
Speaker 11: that ladies having the problem with Larry H.
Speaker 14: Miller.
Speaker 1: Oh my god, I hate that one. Yeah.
Speaker 11: Anyway, so she's dealing with rain and she's also dealing
Speaker 11: with the police who basically told her what you said
Speaker 11: that if they have a contract, it's not theft.
Speaker 1: Of course not. There's no intent exactly, it.
Speaker 11: Was the It was a private detective who told her that.
Speaker 11: But the actual police aren't going to have to offer theft.
Speaker 11: It's just a civil matter.
Speaker 1: It's definitely just uh, here's trying to get the car back.
Speaker 3: Samantha, by the way, should take the car back because
Speaker 3: it's a.
Speaker 1: Bad deal for more reasons than that. I think.
Speaker 9: I think ultimately this she's not going to have the
Speaker 9: car and it's going to cost them a lot of money.
Speaker 1: Ultimately, I'm almost sure.
Speaker 9: That's what's going to We all told her that, I know,
Speaker 9: and she just I think she's going to be made
Speaker 9: to take it back and she's going to owe a
Speaker 9: lot of money, and not knowing their finances, it could
Speaker 9: be a bankruptcy deal.
Speaker 1: I think they notified her within the tendance.
Speaker 11: Be bankruptcy because they were able to come up with
Speaker 11: forty five thousand.
Speaker 19: And they do have.
Speaker 17: They do have good jobs.
Speaker 1: Deputy D what do you did you say?
Speaker 17: Oh, I was going to tell you there's there's an
Speaker 17: active REPO case on it. I actually spoke with a
Speaker 17: REPO man who's been looking for that car for several
Speaker 17: days now. Yeah, and he's having trouble finding it. So
Speaker 17: whether or not the consumer wants to take it back,
Speaker 17: he is almost irrovant. Yes, the REPO guy will find it.
Speaker 9: It's to the point now where it's like you can't
Speaker 9: even go to the grocery store if the REPO man's
Speaker 9: out after you.
Speaker 1: And a lot of these cars, what was it a
Speaker 1: Chevy or Afford? I think it was a Chevy truck.
Speaker 2: Yeah.
Speaker 1: So I'll tell you this.
Speaker 9: The manufacturer knows where that vehicle is, and if the
Speaker 9: dealer can express to the manufacturer, they need to know
Speaker 9: where that vehicle is.
Speaker 1: That REPO man will know where that vehicle is. I
Speaker 1: want to I want to reap.
Speaker 9: What if it's in a cloth garage that would be
Speaker 9: pretty hard, or if the battery was.
Speaker 3: Pulled hold on when jo wait, wait, Doc, please, I
Speaker 3: want to I want to recap this about Larry H.
Speaker 3: Miller to be go with a sure thing Denver's best
Speaker 3: roofer Excel Roofing dot com.
Speaker 10: You don't pay a cent until you're content.
Speaker 3: Time for an insurance checkup free, no obligation comparison call
Speaker 3: Compass Insurance pain too much your coverage at dozens of
Speaker 3: insurance companies find out now three all three seven seven
Speaker 3: to one.
Speaker 1: Help.
Speaker 3: You'll think you're his only customer when you choose Frank
Speaker 3: durand the real estate man dot com to list your
Speaker 3: home with Remax Alliance three all three nine two zero
Speaker 3: sixteen twenty two. Hi, Tom Martino, your trouble shooter three
Speaker 3: O three seven one three talk seven three eight two
Speaker 3: five to five.
Speaker 1: I want to ask the.
Speaker 3: Triple versus double pain windows because that was a question
Speaker 3: we had earlier and I wanted to it back to it.
Speaker 3: Is it worth the I mean, what what?
Speaker 1: What do you think? Double pain triple pain? Go ahead?
Speaker 2: They both have you know their values there. You know,
Speaker 2: triple pain is great as far as energy efficiency, but
Speaker 2: you sacrifice some weight, which operability is usually a little
Speaker 2: less easy to do. There are double pains that can
Speaker 2: be built almost up to triple pains now too, depending
Speaker 2: on how the coatings are meant. But you know, they
Speaker 2: both have their place. We sell a lot of both
Speaker 2: of them, you know, but triple pain we do try
Speaker 2: to let people know. You know that you know they
Speaker 2: are heavier.
Speaker 3: You know, it can be hard that much cheaper. I mean,
Speaker 3: it's just me that much more savings. I don't I
Speaker 3: can't even imagine.
Speaker 2: Well, you know, I was talking to Mark off the
Speaker 2: air and when they used to rate windows by our factors,
Speaker 2: which they really don't do that anymore. You know, they
Speaker 2: used to rate a double pain at like an R
Speaker 2: four and they and then they would start to rate
Speaker 2: a triple pain at an R seven. So you know,
Speaker 2: I mean there is some value there for sure.
Speaker 1: Would it be possible or is it this way?
Speaker 9: You could have a double pain that actually has a
Speaker 9: higher R value because either the glass is thicker or
Speaker 9: the gap is thicker than a triple pain or no.
Speaker 1: The one's always going to be higher.
Speaker 2: Usually the triple pains have the better energy efficiency we can.
Speaker 2: You know, it's all about the air gap in between.
Speaker 2: The bigger the air gap, the better, you know. Again,
Speaker 2: when we would go back to the dissimilar glass you
Speaker 2: know that shrinks the air gap, so not as efficient
Speaker 2: but better for sound.
Speaker 1: What's like the biggest air gap? You say, like one inch?
Speaker 2: Yeah, usually most of our our glasses one inch from
Speaker 2: outside to outside, so inside really is that that much?
Speaker 1: One inch?
Speaker 13: Right?
Speaker 2: And then we do have some triple hate packages from
Speaker 2: some of our clad windows that are an inch and
Speaker 2: three eighths thick.
Speaker 1: Wow?
Speaker 9: Yeah, how about something ud soundproof like we're looking at here.
Speaker 9: I assume that you think that's a double pain. I mean,
Speaker 9: how does the soundproof.
Speaker 2: Work well in windows? I don't know about in studios,
Speaker 2: but in windows, again, it's the dissimilar surfaces have different densities,
Speaker 2: so different sound waves get depleted as it goes through, right,
Speaker 2: Because if they're the same thickness, it only depletes the
Speaker 2: same thing. But if they're different differences or different thing, it'll.
Speaker 1: Take out different waves.
Speaker 8: Right.
Speaker 2: That's interesting, right, So, but triple pain, you know a
Speaker 2: lot of people like it.
Speaker 9: If they're a window, we could put like when time's
Speaker 9: in studio, I usually sit there and we put it
Speaker 9: right here to where I can't hear.
Speaker 1: Him but he can hear me.
Speaker 2: I'm sure there's something out there.
Speaker 1: Okay, you know headphones.
Speaker 5: Mark.
Speaker 3: Yes, Now, by the way, I'll take this text. But
Speaker 3: I knew i'd get it, and I just want to
Speaker 3: I just want to take it. Are there too, Garvenus, Yes,
Speaker 3: there are. They're the same family, and they they are
Speaker 3: two separate companies. And the one we're talking to that's
Speaker 3: been on a referral list for years is the one
Speaker 3: on West Evans.
Speaker 1: So don't be confused. But they are. There are different
Speaker 1: people in different family members in the business. Yes there are.
Speaker 1: And uh, let's see what else we have a text
Speaker 1: here about.
Speaker 3: Somebody said that one of our former sponsors may not
Speaker 3: be around anymore. Their app stopped working and their location
Speaker 3: there's nothing else the locations.
Speaker 1: It's SaferNet dot com. It was a private VPN.
Speaker 9: I would assume they're gone as well. They couldn't keep
Speaker 9: up with the change.
Speaker 1: Oh no, they can't with the big guys. But it's
Speaker 1: a great It was a great company.
Speaker 9: With people that brings in something that most people don't understand.
Speaker 9: When you develop an app and have an app like
Speaker 9: safer net does all his funny games, it costs a
Speaker 9: fortune to develop them and all that. But beyond that,
Speaker 9: every time there's a major update with iOS or Android,
Speaker 9: you have to go back, resubmit, rebrand, or not rebrand,
Speaker 9: but redo your app to make sure it works with
Speaker 9: the new code from the operating system. And where they
Speaker 9: would fall very far behind was with Apple. So if
Speaker 9: you had an Apple phone or an iPhone and you
Speaker 9: took an iOS update, all of a sudden, safer Net
Speaker 9: wouldn't work for a while because they just weren't on
Speaker 9: top of it. Generally, what happens is the developers of
Speaker 9: your app know the new iOS is coming out, and
Speaker 9: they released the new one the same time the iOS
Speaker 9: comes out.
Speaker 1: Little be how scenes now I have gotten these texts
Speaker 1: through the years, and I don't know how to explain it.
Speaker 3: Oh no, I gotta do it after this. I guess
Speaker 3: maybe I will, or maybe I'll do it tomorrow. But anyway,
Speaker 3: it has to do with inventions. So let's take this
Speaker 3: quick break three O three seven one three talks seven
Speaker 3: one three eight two five five. I'm also gonna try
Speaker 3: to get Eric Reinimer on if I ken you said
Speaker 3: it might be available now, I'll call him directly from
Speaker 3: my Google Voice.
Speaker 1: So stick around.
Speaker 3: We're gonna ask about quick claim deeds if you screwed
Speaker 3: up your your house transfer from your parents to yourself
Speaker 3: and you want to undo it, because that's not the
Speaker 3: best way to do it upon uh for a state
Speaker 3: planning I'm gonna try to get Eric on right now.
Speaker 1: We got more coming up. Hi, Tom Martino, your troubleshooter.
Speaker 1: Three three seven, three eight two five five. Okay, let's talk.
Speaker 5: Uh, Chris, you have a question.
Speaker 1: No, no, I'm sorry. Let me go to this real quick.
Speaker 14: Let me go.
Speaker 2: Let me go to this.
Speaker 1: Hey, Eric Reinemer, I have a quick question for you.
Speaker 1: Are you there, sir?
Speaker 22: Yeah?
Speaker 1: Okay.
Speaker 7: Eric is our.
Speaker 1: Accountant Atlas CPAs and Advisors. And we had a question.
Speaker 3: A guy's father quit claimed the house from the dad
Speaker 3: to both of them, and he wanted to leave the
Speaker 3: house to his son. And then our estate planning attorney said, well,
Speaker 3: you just blew your basis. You're not gonna get day
Speaker 3: of death basis you're gonna get. You're gonna inherit your
Speaker 3: dad's basis now. And the estate attorney did not know
Speaker 3: the answer to this, but asked, who said we should
Speaker 3: talk to an accountant? Can they simply undo that deed?
Speaker 3: Can he simply dad it back. Can the two of
Speaker 3: them beat dad it back to the dad like it
Speaker 3: never happened, or will it screw up the basis?
Speaker 22: No, I don't see why not. Like in orders, there
Speaker 22: was a gift then one way, I don't see why
Speaker 22: the gifts can come back the other way and kind
Speaker 22: of bring it back.
Speaker 7: To where it was.
Speaker 1: Okay, yeah, because the basis would be the same, the
Speaker 1: old basis.
Speaker 23: Right, Yeah, And nothing got when you when you gift,
Speaker 23: nothing got reported for tax purposes. So it's just a
Speaker 23: legal maneuver one way and then back the other way.
Speaker 23: Seems fine to me.
Speaker 1: Data Manue, Are you saying that for him to take
Speaker 1: advantage of the I R s Eric.
Speaker 3: No, it's not taking advantage now. He's simply gonna undo
Speaker 3: the mistake he made.
Speaker 22: Yeah, you can gift anytime you want.
Speaker 1: You can legally shouldn't he shouldn't if he done a
Speaker 1: gift letter.
Speaker 22: Why can't that person couldn't claim it back to you.
Speaker 23: Well, wait a minute, that's a legal action.
Speaker 1: You don't have to do a gift letter on a house.
Speaker 1: You don't need a gift letter. Okay, No, there is
Speaker 1: no such thing.
Speaker 9: That's another fallacy that you need a gift letter. So
Speaker 9: now you can give me four hundred dollars tomorrow and
Speaker 9: not do a gift.
Speaker 1: Letter, right, you might you have to do a return
Speaker 1: that shows the amount over fourteen thousand.
Speaker 22: It's eighteen thousand, oh.
Speaker 1: Eighteen thousand, sorry, thank you, Eric, So you have to
Speaker 1: just show the amount over eighteen that goes to your
Speaker 1: invisible limit in the sky.
Speaker 9: But that was that was my whole point. If it
Speaker 9: was a house, you would think that would have to
Speaker 9: be on the tax return. That's all I was asking.
Speaker 3: H Yeah, you know you said letter. I'm sorry, but yes,
Speaker 3: you do a gift return, Yes you do.
Speaker 9: And if they didn't do a gift return, I would
Speaker 9: agree with everything Eric said. But if they did do
Speaker 9: a gift return, would that be some way that that
Speaker 9: would get them caught up in some issue?
Speaker 1: Eric, No, you just gift it back with another gift letter.
Speaker 1: He was saying that gifts can go both ways. By
Speaker 1: the way, Eric, thank you very much. I promised I
Speaker 1: would only keep you for a few minutes. And that's
Speaker 1: that's CPA Atlas CPAs oh Man. I want to try
Speaker 1: to get to Chris with renewal.
Speaker 9: That's all right, let's give Gravinus, Windows dot com. These
Speaker 9: guys you need the Windows sightings. Give them a call.
Speaker 9: They're great people. Three oh three four seven two eight
Speaker 9: four six two or three oh.
Speaker 1: Three Gravenus Gravina. We got Venus, I mean we got
Speaker 1: more tomorrow