WEBVTT 1 00:00:00.480 --> 00:00:05.960 Yeah, ripped up. 2 00:00:07.440 --> 00:00:10.480 News need advice, so you don't have. 3 00:00:12.720 --> 00:00:15.119 Come running just as fast as we can. 4 00:00:16.399 --> 00:00:19.039 Shooter's gonna help coming. 5 00:00:18.920 --> 00:00:25.960 Man Dix, he's the Troubleshooter show. No Tom Martino, Hey, 6 00:00:25.960 --> 00:00:30.039 hey Tom Martino. Here, it's car Day on Friday. They 7 00:00:30.160 --> 00:00:32.840 like calling it car Friday, so you'll see, uh if 8 00:00:32.840 --> 00:00:36.479 you're streaming Uncle Kevin, Thank god, we see his back 9 00:00:36.799 --> 00:00:41.399 and he's alive and well and ready to ready to 10 00:00:41.600 --> 00:00:44.799 uh take on the day with your car questions. We 11 00:00:44.840 --> 00:00:49.640 have Deputy D to his right, and Deputy D abandoned 12 00:00:49.679 --> 00:00:52.240 me today. He usually comes to the home studio, but 13 00:00:52.320 --> 00:00:55.679 I think I have bad breath. Anyway, welcome. We also 14 00:00:55.759 --> 00:00:56.920 have pizza. 15 00:00:59.000 --> 00:01:02.039 Oh yeah, we go off with pizza at the home studio. 16 00:01:02.799 --> 00:01:06.280 Well, well we normally now come on, do you know 17 00:01:06.359 --> 00:01:07.159 we do you know? 18 00:01:07.200 --> 00:01:10.040 Hey Tom, Well we said pizza and other delicious things. 19 00:01:10.079 --> 00:01:12.719 But today I have an appointment here at the studio 20 00:01:13.280 --> 00:01:15.439 with a lady named Christy who's going to bring her 21 00:01:15.920 --> 00:01:19.760 allegedly noisy, abnormally noisy automobile for Kevin and me to 22 00:01:19.799 --> 00:01:21.959 take a look at hybrid Toya good. 23 00:01:22.000 --> 00:01:24.799 And then we have Jeff. We have Jeff Thick between 24 00:01:24.840 --> 00:01:29.840 Mark and H and Dimitri and Deputy d so Jeff 25 00:01:30.840 --> 00:01:35.079 Vic camera transmission, He's our all around guy. How you 26 00:01:35.120 --> 00:01:38.319 doing man? And then we have Deputy Doc Bo he's 27 00:01:38.359 --> 00:01:41.120 off camera. Thank god they framed this just right today. 28 00:01:41.599 --> 00:01:47.000 And then Major Mark Major welcome. So I might have 29 00:01:47.079 --> 00:01:49.840 to leave early today to go to the AOC rally 30 00:01:51.200 --> 00:01:55.879 and the Bernie rallies. I want to get. I want 31 00:01:55.920 --> 00:01:57.079 to try to get as close as. 32 00:01:56.920 --> 00:02:01.040 I can, do as many people as Trump would bring 33 00:02:02.560 --> 00:02:04.640 or do you think it's like thirty people. 34 00:02:05.560 --> 00:02:06.359 Well in Colorado? 35 00:02:06.599 --> 00:02:06.719 Might? 36 00:02:06.760 --> 00:02:07.120 I don't know. 37 00:02:07.200 --> 00:02:11.199 It'll be interesting. But here's what I don't understand. I 38 00:02:11.319 --> 00:02:14.479 promise you people, we're gonna get the cars and everything else. 39 00:02:14.879 --> 00:02:17.479 I just need to ask, Okay, what the hell's the 40 00:02:17.599 --> 00:02:19.800 rally about? What are they rallying? What is this? This 41 00:02:19.879 --> 00:02:22.400 Bernie rally around the country? What is it? It's about 42 00:02:22.400 --> 00:02:27.680 Oligart's socialism? Yep, what does this mean? I mean, really, 43 00:02:27.719 --> 00:02:29.680 what is it about? I really don't know. No one's 44 00:02:29.680 --> 00:02:31.080 ever explained the. 45 00:02:31.439 --> 00:02:33.800 People running the country like the Biden's. 46 00:02:35.759 --> 00:02:41.599 Okay, it may be about supporting uh wow. 47 00:02:43.840 --> 00:02:46.400 Oh check them see if he's still breathing? 48 00:02:46.919 --> 00:02:47.360 All right? 49 00:02:47.560 --> 00:02:51.400 Three oh three seven one three talk, Tracy. Welcome to 50 00:02:51.400 --> 00:02:54.120 the show. I'm Tom Martino. Today's car Day. We're going 51 00:02:54.199 --> 00:02:56.639 to talk about your vehicle purchase. What's going on. 52 00:02:58.520 --> 00:03:01.759 I purchased the vehicle, a new vehicle twenty twenty five 53 00:03:02.199 --> 00:03:08.479 Tucson Hondai O kind February twenty What kind of Tucson HONDI? 54 00:03:09.759 --> 00:03:12.159 Oh, yeah, they're nice, I think, right. 55 00:03:13.840 --> 00:03:19.439 Well, I thought so, tell us about it. I purchased 56 00:03:19.479 --> 00:03:23.080 it on the twenty seventh, tried to give it back 57 00:03:24.199 --> 00:03:24.680 of March. 58 00:03:25.919 --> 00:03:29.400 So excuse me, I mean February February twenty seventh, got 59 00:03:29.439 --> 00:03:31.240 it okay? Correct? 60 00:03:33.120 --> 00:03:35.360 I tried to give it back the same night because 61 00:03:35.400 --> 00:03:36.879 there was some issues with. 62 00:03:38.800 --> 00:03:39.599 The paperwork. 63 00:03:41.240 --> 00:03:44.879 You can't give it back the same hour. Tell me 64 00:03:44.960 --> 00:03:48.400 what was wrong with the paperwork? Yeah? Well wait, wait 65 00:03:48.400 --> 00:03:50.400 wait wait, let me ask you this, Tracy, no fulling. 66 00:03:50.479 --> 00:03:52.479 Let me ask you this real quick. What do you 67 00:03:52.520 --> 00:03:54.479 mean you didn't know that you thought that you could 68 00:03:54.520 --> 00:03:56.840 just return a car or cancel a contract. 69 00:03:58.680 --> 00:04:01.280 They stated to me when I signed the paperwork, I 70 00:04:01.360 --> 00:04:04.840 had a three day write of refusal and it would be. 71 00:04:04.800 --> 00:04:07.879 No wait a minute, if they told you that. First 72 00:04:07.879 --> 00:04:10.759 of all, by law, you don't, But if they told 73 00:04:10.800 --> 00:04:15.319 you that. Then that's different. Did they have a policy there? 74 00:04:15.560 --> 00:04:17.759 Where'd you buy it? 75 00:04:17.920 --> 00:04:21.600 Mountain Hondi, Mountain Hyundai? 76 00:04:22.120 --> 00:04:22.720 Where are they? 77 00:04:24.279 --> 00:04:27.439 They're on one hundred and fourth and Federal. 78 00:04:29.000 --> 00:04:31.680 Okay, so here's what I want to know. They said, 79 00:04:32.199 --> 00:04:36.560 don't work, Jacy. You have three days to change your mind. Correct? 80 00:04:37.959 --> 00:04:43.399 Did they show you that anywhere? Right? Did they? Okay, 81 00:04:43.879 --> 00:04:47.000 now here's what I think. Well, Okay, you don't have 82 00:04:47.079 --> 00:04:50.680 three days, so someone lied to you. Can you prove that? 83 00:04:50.720 --> 00:04:53.759 Did you have it recorded? No? 84 00:04:53.839 --> 00:04:56.360 I didn't have it recorded, But that wasn't the only 85 00:04:56.399 --> 00:04:59.120 reason I wanted to take it back is because. 86 00:05:00.439 --> 00:05:02.519 Well, no, that's not a reason. What I'm saying is 87 00:05:02.519 --> 00:05:04.519 is if you have three days to change your mind 88 00:05:04.720 --> 00:05:07.240 and you thought you did, then I would see then 89 00:05:07.279 --> 00:05:09.680 I could see that you were misled, and that would 90 00:05:09.680 --> 00:05:11.360 be if we could prove that, that would be a 91 00:05:11.360 --> 00:05:14.720 big deal. But but anyway, so you tried to take 92 00:05:14.759 --> 00:05:16.959 the car back, and I'll let you get to your problem. 93 00:05:17.360 --> 00:05:20.360 Yes, right now, it says under that Hyundai has a 94 00:05:20.399 --> 00:05:25.319 three day worry free exchange policy for if any reason 95 00:05:25.720 --> 00:05:27.360 customer decides they don't want to they can bring it 96 00:05:27.439 --> 00:05:29.800 back in and exchange it for another hun Daid vehicle, 97 00:05:29.800 --> 00:05:31.759 providing it goes to the dealership it was purchased at. 98 00:05:32.560 --> 00:05:37.240 Yeah, I think, I wait a minute, so it's not 99 00:05:37.279 --> 00:05:37.759 a reaction. 100 00:05:38.319 --> 00:05:39.720 No, it's an exchange. 101 00:05:41.000 --> 00:05:46.759 Okay, so she can undo the deal. And what do 102 00:05:46.800 --> 00:05:47.720 you have in writing? Dear? 103 00:05:49.079 --> 00:05:53.240 When I texted and called the dealership back the same day, 104 00:05:53.920 --> 00:05:58.439 I was told in writing from a text from the 105 00:05:58.480 --> 00:06:03.160 salesman that I could not do any changes due to 106 00:06:03.560 --> 00:06:05.920 the it was already funded. 107 00:06:07.879 --> 00:06:11.519 Well that's not what the warranty says, does it, guys? 108 00:06:12.319 --> 00:06:14.319 No, I'm reading it here off of hondais. 109 00:06:14.360 --> 00:06:16.720 When you, Tracy, let me ask you something. And we 110 00:06:16.759 --> 00:06:19.360 haven't gotten into the problem yet, but here's what I 111 00:06:19.399 --> 00:06:22.480 want to ask you. You were calling them back to 112 00:06:22.600 --> 00:06:25.079 exchange the car for another one. 113 00:06:27.079 --> 00:06:30.879 I didn't say exchange. I didn't know exchange because when 114 00:06:30.879 --> 00:06:33.680 I signed okay for work, they told me three day 115 00:06:33.720 --> 00:06:34.959 write of refusal. 116 00:06:35.439 --> 00:06:37.680 It's got to be in the exact Listen, guys, it 117 00:06:37.720 --> 00:06:39.839 does have to be in the exact same condition in 118 00:06:39.920 --> 00:06:41.959 less than three hundred miles. 119 00:06:42.519 --> 00:06:44.319 Yeah, that was I drove it twelve. 120 00:06:44.480 --> 00:06:48.639 But okay, we're talking about things, exchanging it and getting 121 00:06:48.639 --> 00:06:51.240 into a different Hondai is different than getting out of 122 00:06:51.279 --> 00:06:52.439 the deal a refund. 123 00:06:54.439 --> 00:06:58.959 Yeah, so Tracy, it's safe to say under law and 124 00:06:59.040 --> 00:07:03.600 buy their policy no matter what you were told. I'm sorry. 125 00:07:03.680 --> 00:07:06.240 If you can't prove it, then you're stuck with it. 126 00:07:07.560 --> 00:07:09.480 I don't know what to tell you. But what's wrong 127 00:07:09.519 --> 00:07:10.120 with the car let? 128 00:07:10.279 --> 00:07:10.560 Wait? 129 00:07:10.600 --> 00:07:12.759 I'm sorry, I'm sorry, guys. I got to jump in 130 00:07:12.839 --> 00:07:17.800 with this too. This is right from their site participating dealers. 131 00:07:18.120 --> 00:07:21.240 I have no idea if this is a participating dealer, 132 00:07:24.839 --> 00:07:25.360 I don't know. 133 00:07:26.680 --> 00:07:28.639 Why did you want to We never got to the 134 00:07:28.680 --> 00:07:30.319 reason you wanted to undo the deal? 135 00:07:32.439 --> 00:07:34.759 Well, right now, that's same. 136 00:07:34.839 --> 00:07:37.720 No, no, not now? What was the reason? What was 137 00:07:37.720 --> 00:07:41.040 the reason you called the dealer back and wanted to 138 00:07:41.040 --> 00:07:44.360 cancel the deal. Let's sus stick to that one thing first. 139 00:07:44.399 --> 00:07:45.240 What was the reason? 140 00:07:46.759 --> 00:07:49.560 Because I signed a paper that I would only pay 141 00:07:49.639 --> 00:07:55.120 six thousand down and I only had three hours to 142 00:07:55.199 --> 00:07:58.639 get this deal done, and it was fifteen minutes before 143 00:07:58.720 --> 00:08:01.920 I had to leave, and I signed a paper and 144 00:08:02.000 --> 00:08:06.480 a document from their sales manager saying I would put 145 00:08:06.600 --> 00:08:08.839 six thousand down and they would get me in a 146 00:08:08.920 --> 00:08:12.279 payment for three fifty on top of my ken No. 147 00:08:12.360 --> 00:08:15.120 Wait, a minute. You have that in writing, that would 148 00:08:15.120 --> 00:08:21.600 be six thousand down and three hundred month, correct? Can 149 00:08:21.639 --> 00:08:23.839 you send that to us so you have a truth 150 00:08:23.839 --> 00:08:26.920 in lending. You have a truth in lending loan document 151 00:08:27.240 --> 00:08:31.439 promising you a six thousand dollars down payment three hundred 152 00:08:31.439 --> 00:08:33.879 and fifty dollars a month, with the interest rate, the 153 00:08:33.919 --> 00:08:36.679 time their days. All of that is written down in 154 00:08:36.720 --> 00:08:39.120 your in your lending agreement. It has to be. If 155 00:08:39.120 --> 00:08:39.440 you call. 156 00:08:39.559 --> 00:08:43.759 If you bought the car, it was a piece of 157 00:08:43.799 --> 00:08:46.840 paper in the salesman's office when we were bickering back 158 00:08:46.879 --> 00:08:49.240 and forth about the down payment, he said, if you 159 00:08:49.639 --> 00:08:53.360 get it, Tracy, and he wrote six thousand down, he 160 00:08:53.440 --> 00:08:55.879 could get me in that payment if I signed it. 161 00:08:57.159 --> 00:09:01.440 Good. Let me ask you this though, yes, on the 162 00:09:01.759 --> 00:09:04.559 on the deal that you wrote. Now, I understand you 163 00:09:04.600 --> 00:09:07.480 had a piece of paper that this scumbag wrote down. 164 00:09:07.639 --> 00:09:10.440 I get that. But when it went when it came 165 00:09:10.519 --> 00:09:15.240 time to close the deal, what did the truth in 166 00:09:15.399 --> 00:09:18.759 lending statements say? There is a truth in lending statement 167 00:09:19.080 --> 00:09:22.279 with your paperwork required by law, what did. 168 00:09:22.159 --> 00:09:24.399 It say seven thousand? 169 00:09:26.200 --> 00:09:28.440 Okay? Why did you sign that? 170 00:09:30.120 --> 00:09:32.080 Because I was in a hurry to get to work. 171 00:09:32.559 --> 00:09:33.360 I was running out. 172 00:09:33.440 --> 00:09:37.519 Okay. So then so then you leave the dealer and 173 00:09:37.559 --> 00:09:41.759 you notice that as seven instead of six. You could 174 00:09:41.759 --> 00:09:44.440 have come up with a six, but but you couldn't 175 00:09:44.440 --> 00:09:46.039 come up with a seven. Was that the deal? 176 00:09:47.120 --> 00:09:47.200 No? 177 00:09:47.600 --> 00:09:49.679 I came up with the seven. I wrote him a check. 178 00:09:51.120 --> 00:09:53.519 Oh okay, then keep going. What happened then? 179 00:09:53.559 --> 00:09:53.879 Such? 180 00:09:55.879 --> 00:10:00.360 I started having issues with the vehicle driving it like what? 181 00:10:00.559 --> 00:10:02.600 So it had nothing to do with this paperwork we 182 00:10:02.720 --> 00:10:04.559 just went all through. It had nothing to do. 183 00:10:04.519 --> 00:10:06.440 With that, Yes it did. 184 00:10:10.279 --> 00:10:12.919 You're just coming up with reasons. Tell me the real reason. 185 00:10:12.919 --> 00:10:15.639 Hold on, Tracy, let's cut through all of this crap 186 00:10:15.879 --> 00:10:18.240 and come up. Just tell me. You can tell us 187 00:10:18.279 --> 00:10:20.200 because we want to be on your side. Tell me 188 00:10:20.320 --> 00:10:22.320 why you don't want the vehicle. Did you just have 189 00:10:22.399 --> 00:10:25.639 buyers remorse? Did you change your mind? Or is truly 190 00:10:25.679 --> 00:10:26.879 the vehicle defective? 191 00:10:28.080 --> 00:10:30.039 The vehicle's truly defective. 192 00:10:31.399 --> 00:10:33.399 Tell me how it's defective. Let's get right to that. 193 00:10:35.320 --> 00:10:38.919 Every time you step on the accelerator, it makes a 194 00:10:38.960 --> 00:10:43.559 loud noise and it grinds. I didn't see the items 195 00:10:43.919 --> 00:10:47.000 that was on the thing and the depth. 196 00:10:47.240 --> 00:10:49.679 What items that were wrong? What items on the thing? 197 00:10:50.039 --> 00:10:52.200 What items on the thing. Did you not get. 198 00:10:54.080 --> 00:10:59.960 Mud slaps? Application for the back bumper, the cargo train, 199 00:11:01.279 --> 00:11:06.039 The car wasn't set up for the lift, hands free lift. 200 00:11:06.399 --> 00:11:08.720 They didn't set it up. They didn't do a PBI 201 00:11:08.879 --> 00:11:12.600 on it before they gave it to me. Okay, there 202 00:11:12.679 --> 00:11:16.080 was black place marks all over the inside interior. 203 00:11:16.120 --> 00:11:21.039 Tracy, Tracy, you could have said I didn't get these things. 204 00:11:21.080 --> 00:11:23.000 I'm sure we could. If it's on your contract, we 205 00:11:23.039 --> 00:11:25.399 can work it out. Those things they said they were 206 00:11:25.440 --> 00:11:27.480 going to give you, the mud flaps, the cargo tray, 207 00:11:27.879 --> 00:11:31.960 et cetera. Were those things in the contract. 208 00:11:31.559 --> 00:11:35.559 Or on the wheel well sticker of the window of 209 00:11:35.600 --> 00:11:38.159 the car that I have for the price? 210 00:11:38.200 --> 00:11:41.919 I think? Oh okay, no, okay, that's good. So it 211 00:11:42.000 --> 00:11:44.600 was on the Maroni sticker, the things that you get 212 00:11:45.120 --> 00:11:46.159 when they met up. 213 00:11:46.200 --> 00:11:48.559 What if they said, when you point that out and say, hey, 214 00:11:48.559 --> 00:11:51.480 here's the sticker, how come I didn't have all this stuff? 215 00:11:52.480 --> 00:11:55.159 Yeah, like, just for example, the mudflaps and cargo tray. 216 00:11:57.639 --> 00:12:00.919 They told me to bring it back in on Wednesday, 217 00:12:01.000 --> 00:12:05.799 March fourth. I took it into them. They called me 218 00:12:05.919 --> 00:12:09.639 on Friday. They said they've fixed the noise, They've fixed 219 00:12:09.679 --> 00:12:12.799 all the things and here's your car. It's ready to go. 220 00:12:12.960 --> 00:12:14.360 That night I picked it up. 221 00:12:15.559 --> 00:12:17.240 All right, hold on, we'll come right back to you 222 00:12:17.279 --> 00:12:18.879 to find out what happened after you picked it up 223 00:12:18.879 --> 00:12:21.240 on Tom Martino three oh three seven one three eight 224 00:12:21.320 --> 00:12:24.120 two five five Frankdround the real Estate Man dot com. 225 00:12:24.120 --> 00:12:26.320 If you want the best in real estate, you call 226 00:12:26.440 --> 00:12:29.360 him to sell higher and for more money and faster 227 00:12:30.279 --> 00:12:33.200 than the market average every time. And also you will 228 00:12:33.240 --> 00:12:35.879 find that he will do a free market analysis for 229 00:12:35.919 --> 00:12:39.039 the asking us. We'll sell for you even have to 230 00:12:39.080 --> 00:12:41.720 list it with him. If you have curiosity, he'll do 231 00:12:41.759 --> 00:12:45.279 a market analysis free of charge, no obligation. Three oh 232 00:12:45.360 --> 00:12:48.120 three nine two zero sixteen twenty two. Frankd Around the 233 00:12:48.159 --> 00:12:54.759 real Estate Man dot com. Go with a sure thing 234 00:12:54.879 --> 00:12:58.159 Denver's best roofer Excel Roofing dot com. You don't pay 235 00:12:58.200 --> 00:13:04.320 a cent until you're content. Time for an insurance check 236 00:13:04.360 --> 00:13:08.240 up free, no obligation. In comparison, call Compass Insurance paying 237 00:13:08.279 --> 00:13:11.320 too much your coverage at dozens of insurance companies find 238 00:13:11.320 --> 00:13:13.679 out now three oh three seven to seven to one. Help. 239 00:13:13.840 --> 00:13:16.480 You'll think you're his only customer when you choose Frank 240 00:13:16.559 --> 00:13:19.000 durand the real Estate Man dot Com to list your 241 00:13:19.039 --> 00:13:22.200 home with Remax Alliance three oh three nine two zero 242 00:13:22.279 --> 00:13:34.000 sixteen twenty two. Hello Tom Martino here three oh three 243 00:13:34.039 --> 00:13:36.759 seven to one three talk three O three seven one 244 00:13:36.840 --> 00:13:40.360 three eight two five five back to the phones. So 245 00:13:40.519 --> 00:13:43.720 Tracy said there were some things missing that were promised 246 00:13:43.759 --> 00:13:47.120 on the window sticker when she bought her new Hyundai Tucson. 247 00:13:47.440 --> 00:13:49.440 And then she said it was making a loud noise. 248 00:13:49.919 --> 00:13:52.399 She took it back to them, and they promised they 249 00:13:52.440 --> 00:13:56.399 fixed everything. She picked it up and take it from there. Tracy. 250 00:13:58.799 --> 00:14:02.600 I called them the next morning, told them that nothing 251 00:14:02.679 --> 00:14:04.840 had been fixed or replaced. 252 00:14:05.080 --> 00:14:08.240 You mean hold on, You mean something as something as 253 00:14:08.240 --> 00:14:12.440 simple as mudflaps. They did not put mudflaps on. No, 254 00:14:14.159 --> 00:14:17.159 they did not put the cargo rack on. 255 00:14:18.600 --> 00:14:19.919 The cargo tray inside. 256 00:14:19.960 --> 00:14:25.799 No, oh cargo trae. I'm sorry. So they basically lied yep, 257 00:14:27.480 --> 00:14:28.799 and the noise was still there. 258 00:14:30.039 --> 00:14:32.919 Yes, and they put the They did put the rear 259 00:14:32.960 --> 00:14:37.399 bumper application on. But when they did that, they cut 260 00:14:37.440 --> 00:14:41.200 into the bumper in three spots that's over six inches long. 261 00:14:41.559 --> 00:14:45.159 And they cut into the paint below the bumper, and 262 00:14:45.240 --> 00:14:46.639 they blamed me for it. 263 00:14:50.519 --> 00:14:51.639 How did they blame you for that. 264 00:14:52.799 --> 00:14:55.360 They said that it had went home with me. That 265 00:14:56.600 --> 00:15:00.320 they don't use the exact o knives or any to 266 00:15:00.320 --> 00:15:03.000 put the bumper applicase on, so it could have been 267 00:15:03.039 --> 00:15:03.600 done by me. 268 00:15:04.720 --> 00:15:07.639 They what is the bumper applicay exactly? What is the 269 00:15:07.679 --> 00:15:09.480 bumper applica exactly? What is that? 270 00:15:10.120 --> 00:15:12.360 It's literally like a center brawl for the rear bumper. 271 00:15:12.919 --> 00:15:20.320 God, that's stupid. Okay, So here's what I want to know. 272 00:15:20.919 --> 00:15:22.480 What do they say they're going to do for you. 273 00:15:23.919 --> 00:15:26.600 They came and got the car the next day, that 274 00:15:26.799 --> 00:15:31.960 Saturday morning, and they've had the car since. And I 275 00:15:32.039 --> 00:15:36.440 went in last Wednesday, had my phone on record and 276 00:15:36.559 --> 00:15:39.559 asked them what was going on with my car? They 277 00:15:39.600 --> 00:15:42.799 said they heard the noise, they don't know what it is. 278 00:15:43.200 --> 00:15:46.679 They're trying to figure out the rear bumper. They're trying 279 00:15:46.679 --> 00:15:49.480 to figure out the other issues with the dash lights 280 00:15:49.559 --> 00:15:50.559 coming on and off. 281 00:15:51.000 --> 00:15:54.120 Oh my god, what are these people incompetent? For the 282 00:15:54.200 --> 00:15:56.639 life of me, It's a brand new vehicle. They should 283 00:15:57.320 --> 00:16:01.000 they take out there? They can take it to another 284 00:16:01.120 --> 00:16:05.679 Hyundai dealer. I'll tell you what Tom I mean. I agree, 285 00:16:05.759 --> 00:16:08.039 she signed it, she paid it, She's got a lot 286 00:16:08.039 --> 00:16:10.759 of stuff that's against her. But it sounds like these 287 00:16:10.759 --> 00:16:13.360 guys have literally no idea what the hell they're. 288 00:16:13.159 --> 00:16:19.159 Doing right right, So, Tracy, what do you want? If 289 00:16:19.200 --> 00:16:22.639 you can, Tom, Tracy, just hold on one sec. Doc, 290 00:16:22.799 --> 00:16:25.240 we'll talk about that. What do you want, Tracy? 291 00:16:26.600 --> 00:16:28.879 I want a vehicle. I still don't have a vehicle 292 00:16:29.279 --> 00:16:31.320 and they will not return my phone calls. 293 00:16:32.960 --> 00:16:37.000 Okay, Tracy came to the right place. We're gonna shake 294 00:16:37.039 --> 00:16:38.200 it loose. Doc. 295 00:16:38.240 --> 00:16:42.320 What did you ask, when does the lemonlaw thtart to 296 00:16:42.360 --> 00:16:43.120 come into effect? 297 00:16:43.679 --> 00:16:46.200 Thirty days? Well, the Lemon law comes into effect from 298 00:16:46.240 --> 00:16:48.879 the day you buy it. Okay, well, the day you 299 00:16:48.960 --> 00:16:49.399 buy it? 300 00:16:49.440 --> 00:16:52.440 Is this an applicable after event? If she doesn't have 301 00:16:52.519 --> 00:16:55.039 the vehicle for thirty days, it would be. But I 302 00:16:55.240 --> 00:16:58.159 if I bought a new vehicle and the. 303 00:16:58.120 --> 00:17:01.879 Second days plus mark, Mark, tell them about the problems, 304 00:17:02.240 --> 00:17:05.960 the problems would be, Well, it has probability problem. Yeah, 305 00:17:06.039 --> 00:17:08.720 it can't be something like that. Can't be. It can't 306 00:17:08.720 --> 00:17:12.119 be something stupid that can't be fixed in more time yet, 307 00:17:12.200 --> 00:17:12.480 like the. 308 00:17:12.440 --> 00:17:14.839 Pumper application would not come into play. 309 00:17:15.039 --> 00:17:17.000 No, well, what about the noise when she drives it? 310 00:17:19.599 --> 00:17:22.200 That's probably what they're trying to do. Here's what I 311 00:17:22.200 --> 00:17:24.000 don't like about it, though, Tom. If I bought a 312 00:17:24.000 --> 00:17:25.920 brand new vehicle, I don't care what it is. It 313 00:17:25.960 --> 00:17:28.000 could be a Tesla, Chevy, a four to hand, it 314 00:17:28.039 --> 00:17:30.799 doesn't matter. And that thing was bad from day one. 315 00:17:30.880 --> 00:17:33.440 Then the dealership told me they're trying to figure out 316 00:17:33.480 --> 00:17:36.319 what the noise is. I'd be off my freaking rocker. 317 00:17:36.599 --> 00:17:39.440 I'd be down there screen at these people. Mark, give 318 00:17:39.480 --> 00:17:40.000 me a Mark. 319 00:17:40.079 --> 00:17:43.880 How about Mark? How about during the break you calling? 320 00:17:44.279 --> 00:17:44.799 I'll do it. 321 00:17:45.200 --> 00:17:47.519 I need Suzanne get me all her information. 322 00:17:48.680 --> 00:17:51.480 I mean, they actually have good reviews compared to most 323 00:17:51.519 --> 00:17:54.880 dealers in general. I just don't know why she's getting 324 00:17:54.880 --> 00:17:58.400 the run around, unless you know, she started picking on 325 00:17:58.559 --> 00:17:59.480 every little thing. 326 00:17:59.599 --> 00:18:03.079 So I don't know, but I feel for I definitely. 327 00:18:02.599 --> 00:18:07.160 Feel for this caller. All right, Tracy, we're gonna make 328 00:18:07.160 --> 00:18:09.200 a call or so and see what we can do 329 00:18:09.279 --> 00:18:13.799 for you. Now. Meanwhile, am I to believe that the 330 00:18:13.839 --> 00:18:15.839 woman came to the studio. 331 00:18:16.119 --> 00:18:17.160 She's down there right now? 332 00:18:17.240 --> 00:18:22.640 Yeahn not Jeff, but Deputy d and Uncle Kevin are 333 00:18:22.720 --> 00:18:24.920 going to check out the car. And what was she 334 00:18:24.960 --> 00:18:25.480 complaining of? 335 00:18:25.680 --> 00:18:27.640 So here's the deal. This one's kind of crazy. She 336 00:18:27.720 --> 00:18:30.640 bought a new hybrid, A twenty twenty five. What was it, Jeff, 337 00:18:30.680 --> 00:18:33.440 A Toyota, do you remember? I think it was a Toyota, 338 00:18:33.880 --> 00:18:37.319 but I'm not positive. She bought a new hybrid, brand new, 339 00:18:37.799 --> 00:18:41.119 and basically she said, it makes a lot of noise. 340 00:18:41.160 --> 00:18:43.759 It's got like a whining, a high pitched sound. And 341 00:18:43.839 --> 00:18:46.160 at first I was thinking it was just the electric 342 00:18:46.279 --> 00:18:49.400 part of it. You know, even a Tesla makes sounds, 343 00:18:49.400 --> 00:18:58.559 it just does go ahead. That's her describing the sound literally, 344 00:18:58.599 --> 00:19:00.759 I swear to God from the phone call Tom do 345 00:19:00.839 --> 00:19:01.240 it again? 346 00:19:01.880 --> 00:19:02.160 Wow? 347 00:19:03.640 --> 00:19:10.640 Played against him. So she brings it and the air 348 00:19:10.640 --> 00:19:14.000 conditioner wasn't working. So she brings it back and they 349 00:19:14.000 --> 00:19:17.200 say there's nothing going on with it. There's no problem 350 00:19:17.240 --> 00:19:20.079 with the AC, and there's that's a normal noise for 351 00:19:20.119 --> 00:19:23.759 this particular hybrid. She claims she drove another one and 352 00:19:23.839 --> 00:19:26.039 it doesn't have the same noise at all. It's just 353 00:19:26.079 --> 00:19:29.279 simply as different. So then we tell her to bring 354 00:19:29.319 --> 00:19:31.759 it over to honest, accurate. She brings it over there. 355 00:19:32.079 --> 00:19:35.400 Sure enough, the AC wasn't working. They had to literally 356 00:19:35.480 --> 00:19:38.480 call this dealer up and say, look, I don't care 357 00:19:38.519 --> 00:19:40.039 what you say, here's what's going on. 358 00:19:40.119 --> 00:19:40.640 With the AC. 359 00:19:40.799 --> 00:19:43.599 It's a brand new car. She went back to the dealer. 360 00:19:43.680 --> 00:19:46.160 They said, oh, we're sorry, we did miss that, and 361 00:19:46.240 --> 00:19:49.200 they fixed the AC. So we were hoping when they 362 00:19:49.240 --> 00:19:52.279 fix the AC that might have something with the tick 363 00:19:52.359 --> 00:19:56.519 tick tick noise, but apparently it didn't. She called back in. Now, 364 00:19:57.039 --> 00:19:59.079 after I talked to her a couple times, I got 365 00:19:59.119 --> 00:20:02.079 to tell you this. What is that called when people 366 00:20:02.119 --> 00:20:05.160 are very sensitive to sound? It starts with an. 367 00:20:05.160 --> 00:20:07.880 M mesoa or something? 368 00:20:07.960 --> 00:20:11.200 Is that or an n nisophonia? Does that sound right there? 369 00:20:11.319 --> 00:20:17.000 Tom? Why? No, I'm pretty sure that you mean, well, okay. 370 00:20:16.759 --> 00:20:20.079 Isn't it me so phonia? What is that condition for 371 00:20:20.200 --> 00:20:22.359 people who are sensitive to chewing? 372 00:20:23.119 --> 00:20:29.960 Very sensitive? Well, tatus, No, it's mental. It's got nothing 373 00:20:30.000 --> 00:20:31.880 to do with it. It's got nothing to do. 374 00:20:32.119 --> 00:20:35.240 Are They said? Wait, they accuse the customer. 375 00:20:35.440 --> 00:20:36.279 No, no, no no. 376 00:20:36.680 --> 00:20:39.920 As I was talking to her, she started reminding me 377 00:20:40.480 --> 00:20:45.039 of Adeline. When Adeline was a kid, Adeline could look 378 00:20:45.079 --> 00:20:48.720 at you chewing and hear it, even if you weren't 379 00:20:48.759 --> 00:20:50.960 really chewing and just trying to fake her out. 380 00:20:51.240 --> 00:20:53.319 She would go absolutely crazy. 381 00:20:53.359 --> 00:20:56.279 At one point in our household, when her and Miles 382 00:20:56.279 --> 00:20:57.359 were at the dinner table. 383 00:20:57.400 --> 00:20:59.519 What would you have to do, Susanne. 384 00:21:00.039 --> 00:21:02.000 Ah, I'd have to put a box between. 385 00:21:01.680 --> 00:21:04.240 Them, literally a box, or else Addie would be in 386 00:21:04.359 --> 00:21:08.640 tears listening to Miles chew. And I did experiments, he 387 00:21:08.720 --> 00:21:10.480 wouldn't even be chewing in she'd here. 388 00:21:10.680 --> 00:21:13.079 So the doctor told us what it was called. 389 00:21:13.079 --> 00:21:17.880 And it reminded me, honest to God, honest, I mean, 390 00:21:17.960 --> 00:21:21.519 I've never heard so I asked this. I asked this 391 00:21:21.599 --> 00:21:23.759 woman on air when I was talking to her, I said, 392 00:21:24.119 --> 00:21:26.359 I said, do you have a problem with noises like 393 00:21:26.400 --> 00:21:30.039 when people chew like gum? And she said exactly what 394 00:21:30.079 --> 00:21:32.400 it was, and it was what Addie had, and yes, 395 00:21:32.480 --> 00:21:35.079 she does have it. So there's that part of this story. 396 00:21:35.319 --> 00:21:38.240 But we have those two downstairs taking a test drive. Now, 397 00:21:38.400 --> 00:21:39.799 why it says here. 398 00:21:39.680 --> 00:21:42.640 Honest to God, Mark, I never knew this. It says 399 00:21:42.720 --> 00:21:46.920 here a condition in which one or more common sounds 400 00:21:46.759 --> 00:21:49.759 as little as a clock ticking or a fluorescent light, 401 00:21:49.880 --> 00:21:54.720 or chewing or breathing, yes, cause an emotional response. We 402 00:21:54.799 --> 00:21:58.599 lived trigger, We lived with it for how many years? 403 00:21:58.599 --> 00:21:59.200 Would you say? 404 00:22:00.000 --> 00:22:02.480 Well, she just manages it better now, but she still 405 00:22:02.519 --> 00:22:02.799 has that. 406 00:22:03.000 --> 00:22:05.319 She doesn't act on it now, But when she was 407 00:22:05.359 --> 00:22:08.240 a little kid like five or six. I'll tell you 408 00:22:08.440 --> 00:22:10.640 dinner at our house for a couple of years. 409 00:22:10.680 --> 00:22:14.559 Time was it only? Was it only chewing that was 410 00:22:14.599 --> 00:22:16.720 the main one for Adeline? 411 00:22:16.799 --> 00:22:19.759 Yes, but it could be the clicking of Mark kind 412 00:22:19.759 --> 00:22:22.279 of has it too, with the fire alarms and whatnot. 413 00:22:22.400 --> 00:22:24.960 Oh yeah, but anybody you hear that chirp, you want 414 00:22:25.000 --> 00:22:26.319 to just go hang on your sword? 415 00:22:26.799 --> 00:22:29.119 Not me? Of course. She can sleep through and I 416 00:22:29.160 --> 00:22:31.799 can hear it. I can hear it. Oh I could never. 417 00:22:32.359 --> 00:22:36.279 I could never sleep next door. I want to know people, 418 00:22:36.359 --> 00:22:41.039 what is your missophonia? What would be your miss aphonia? 419 00:22:41.599 --> 00:22:42.880 I I'll tell you. 420 00:22:44.000 --> 00:22:46.559 I just had the funniest line. I just had the 421 00:22:46.599 --> 00:22:48.880 funniest line. I was going to say what mine was 422 00:22:49.240 --> 00:22:52.759 until I remember disuse hands running the board today? 423 00:22:54.119 --> 00:22:54.839 Uh uh real? 424 00:22:54.920 --> 00:22:56.160 Funny yourself home? 425 00:22:56.559 --> 00:23:01.359 Yeah, find out what marks out from this dealer Right 426 00:23:01.400 --> 00:23:04.039 after this, I'm tol Martino three O three seven one 427 00:23:04.119 --> 00:23:07.519 three talkwaterpros dot net. The best water systems, the lowest prices. 428 00:23:07.720 --> 00:23:13.599 Get rid of forever chemicals, plastics, chlorine, and get drinking 429 00:23:13.640 --> 00:23:17.559 water all for thirty nine for thirty nine ninety five 430 00:23:17.960 --> 00:23:26.319 under four grand waterproof go with a sure thing Denver's 431 00:23:26.359 --> 00:23:29.200 best roofer Excel Roofing dot com. You don't pay a 432 00:23:29.359 --> 00:23:35.839 cent until you're content. Time for an insurance checkup free, 433 00:23:35.920 --> 00:23:39.960 no obligation. Comparison call Compass Insurance paying too much your 434 00:23:39.960 --> 00:23:42.920 coverage at dozens of insurance companies find out now three 435 00:23:43.000 --> 00:23:45.279 oh three seven to seven to one help. You'll think 436 00:23:45.319 --> 00:23:47.880 you're his only customer when you choose Frank durand the 437 00:23:47.920 --> 00:23:50.559 real estate Man dot com to list your home with 438 00:23:50.680 --> 00:23:56.839 Remax Alliance three oh three nine two zero sixteen twenty two. Hey, 439 00:23:56.920 --> 00:24:02.240 welcome to the show. I talked to them. Okay, let's recap. 440 00:24:02.599 --> 00:24:06.160 So she bought a new car. Yeah, problems and they 441 00:24:06.200 --> 00:24:09.920 took us back. Yeah, she took it back. They said 442 00:24:09.920 --> 00:24:13.359 they fixed everything. They fixed nothing. She has multiple problems 443 00:24:13.359 --> 00:24:16.160 she wants addressed. What did they say, Mark, Well, here's 444 00:24:16.160 --> 00:24:19.599 the problem. It needs a break booster. So let me 445 00:24:19.599 --> 00:24:22.279 bring her back up so she can hear this too. So, Tracy, 446 00:24:22.359 --> 00:24:26.759 they got a break booster on order. It was in Texas. 447 00:24:26.839 --> 00:24:30.759 It should be landed here in Colorado like Monday or Tuesday. 448 00:24:30.799 --> 00:24:33.519 Then they'll get it installed and that's going to fix 449 00:24:33.559 --> 00:24:36.759 the vehicle. I did not dig into the other stuff. 450 00:24:36.799 --> 00:24:38.640 I would like to see the sticker of the we 451 00:24:38.799 --> 00:24:41.720 owe you. But if they don't get the other stuff done, 452 00:24:42.359 --> 00:24:45.000 let us know. But that's what's the main problem is 453 00:24:45.000 --> 00:24:49.079 is a break booster. The guy seemed very straightforward and 454 00:24:49.200 --> 00:24:51.880 transparent with me on it. You can also get a 455 00:24:51.920 --> 00:24:54.640 rental car. He's going to try to get you a 456 00:24:54.759 --> 00:24:57.720 loaner through the dealership, so it's easy. He told me 457 00:24:57.799 --> 00:25:00.480 you had one the first time you brought it back, 458 00:25:00.519 --> 00:25:03.079 but they didn't have one the second time. But if 459 00:25:03.119 --> 00:25:05.759 you go out and rent a car, don't buy all 460 00:25:05.799 --> 00:25:08.200 the extra insurance or any of that kind of stuff. 461 00:25:08.279 --> 00:25:09.359 None of the mop and glow. 462 00:25:09.680 --> 00:25:13.119 HONDI will reimburse you for the rental, no doubt about it. 463 00:25:16.519 --> 00:25:18.319 So that's what's going on with it. You had a 464 00:25:18.319 --> 00:25:19.200 bad break booster. 465 00:25:19.519 --> 00:25:21.920 I don't know why that would cause the sound, but 466 00:25:22.039 --> 00:25:23.000 Jeff was saying. 467 00:25:22.880 --> 00:25:25.880 Yeah, possibility it's leaking vacuum or something creating a whistle 468 00:25:25.960 --> 00:25:26.960 or a squeal or something like. 469 00:25:26.880 --> 00:25:29.519 That, something along those So it seems like you're going 470 00:25:29.559 --> 00:25:31.920 to be in good shit. My question to you is 471 00:25:31.960 --> 00:25:35.000 the other stuff that was on that window ticket when 472 00:25:35.039 --> 00:25:37.880 you picked it up the second time. You talked about 473 00:25:37.920 --> 00:25:41.359 the bumper whatever, weird mop and glow. They sold you 474 00:25:41.400 --> 00:25:44.359 on that, But how about the other stuff like the 475 00:25:44.480 --> 00:25:46.119 automatic tailgate opening? 476 00:25:46.359 --> 00:25:49.079 Does it do that? Now? Did they fix all that stuff? 477 00:25:50.480 --> 00:25:52.599 They did fix the automatic tailgate. 478 00:25:52.839 --> 00:25:55.480 Okay, so everything was fixed on it, but it was 479 00:25:55.519 --> 00:26:02.480 still making the noise, right, that's a pretty straightforward question. 480 00:26:03.440 --> 00:26:06.519 Yes, it's still making the noise, and they won't return 481 00:26:06.559 --> 00:26:09.480 my calls to tell me what's wrong with the vehicle, yeah, 482 00:26:09.599 --> 00:26:11.240 or what's going. 483 00:26:11.039 --> 00:26:11.519 On with the. 484 00:26:13.240 --> 00:26:14.519 Tracy address them. 485 00:26:14.680 --> 00:26:17.599 That's what a bad break booster vacuum could cause that, 486 00:26:17.720 --> 00:26:21.160 right certainly. Yeah, so listen, they know what it is. 487 00:26:21.599 --> 00:26:24.119 The fact they're not communicating with you sucks. But I 488 00:26:24.160 --> 00:26:26.680 got right through to them and they told me what 489 00:26:26.759 --> 00:26:28.799 was going on. They said it should be done next 490 00:26:28.839 --> 00:26:32.039 week and they'll either get you another loaner if you 491 00:26:32.079 --> 00:26:35.079 would like that. They'll try to right now today they 492 00:26:35.079 --> 00:26:38.000 don't have one, but they think one's coming back this afternoon, 493 00:26:38.400 --> 00:26:40.680 or like I said, you can go rent one and 494 00:26:40.720 --> 00:26:44.039 then you simply call up Honda customer service. They'll have 495 00:26:44.119 --> 00:26:46.359 you send the receipt and they'll send you out a check. 496 00:26:46.440 --> 00:26:51.480 I've personally done it before, all right, So I mean 497 00:26:51.559 --> 00:26:53.200 I think we've helped you quite a bit. 498 00:26:53.160 --> 00:26:54.799 Right you have. 499 00:26:55.240 --> 00:26:55.720 Thank you? 500 00:26:55.839 --> 00:26:58.160 Yeah, we love that. So we want to hear We 501 00:26:58.200 --> 00:27:00.880 want to hear a follow up Tracy next week, So 502 00:27:01.000 --> 00:27:02.359 keep us informed and if. 503 00:27:02.200 --> 00:27:04.400 They don't have it done next week, you call back 504 00:27:04.480 --> 00:27:06.599 and you know, yeah, I don't think we're going to 505 00:27:06.680 --> 00:27:08.279 have to do this. But one of the things this 506 00:27:08.359 --> 00:27:11.480 show has the ability to do is rain held down. 507 00:27:12.799 --> 00:27:16.400 Yes, Tom, Yes we can. Yeah. So here's what I 508 00:27:16.440 --> 00:27:19.039 want to know. What are these guys doing rebuilding that 509 00:27:19.160 --> 00:27:21.599 car outside? They were supposed to go outside and see 510 00:27:21.599 --> 00:27:22.640 if it's noisy. 511 00:27:22.319 --> 00:27:23.759 For I'm curious. 512 00:27:24.039 --> 00:27:24.680 I'm curious. 513 00:27:24.720 --> 00:27:28.319 If they got kidnapped and they're gone, that means more 514 00:27:28.319 --> 00:27:29.759 pizza for Jeff and Doc. 515 00:27:30.000 --> 00:27:32.359 Well, he also left his computer here, so I'm pretty 516 00:27:32.359 --> 00:27:33.839 sure he keeps his bank info on there. 517 00:27:34.200 --> 00:27:34.480 Banking. 518 00:27:34.640 --> 00:27:36.839 That's a good possibility, so we can actually get reimbursed. 519 00:27:36.920 --> 00:27:38.920 I'm going to call Frank Durant and get his condo 520 00:27:39.039 --> 00:27:41.599 up for sale. We don't know what happened to Kevin. 521 00:27:41.640 --> 00:27:43.960 He's gone to I have no idea what they did. 522 00:27:44.680 --> 00:27:46.039 Christy. Maybe kidnapped him. 523 00:27:46.359 --> 00:27:47.519 Yeah, maybe they'll over. 524 00:27:47.599 --> 00:27:50.559 How about someone text him? How about someone text him 525 00:27:50.559 --> 00:27:52.359 and say we will. We're dying to find out what's 526 00:27:52.359 --> 00:27:58.440 going on. Hey, Jeff Vick in the studio. Okay, Jeff Vick, 527 00:27:59.440 --> 00:28:03.119 quick question. Anything hard to get right now? For repairs, 528 00:28:03.279 --> 00:28:05.720 we're always getting these complaints. Now listen. The other day 529 00:28:05.720 --> 00:28:08.559 we got one that she was waiting at the dealer 530 00:28:08.599 --> 00:28:12.599 and they said it wouldn't be available for six months, 531 00:28:13.000 --> 00:28:18.599 and they were readily available at independent shops and we 532 00:28:18.680 --> 00:28:22.880 thought that was ridiculous. Well, yeah, so the dealer said, 533 00:28:22.920 --> 00:28:27.279 oh yeah, this part isn't available for six months cars 534 00:28:27.359 --> 00:28:29.559 under warranty. She can go down the street to an 535 00:28:29.599 --> 00:28:32.160 independent dealer and they're readily available. 536 00:28:32.160 --> 00:28:34.839 Why is that, Well, because you're dealing with the aftermarket parts, 537 00:28:34.839 --> 00:28:37.680 and if you're at the dealership, they're mandated that they 538 00:28:37.759 --> 00:28:39.799 have they have to use the factory level parts. 539 00:28:42.400 --> 00:28:46.079 Now we've talked about this, remember this, Mark, Hold on 540 00:28:46.160 --> 00:28:50.480 real quick on that, Jeff, Like Moog, Moog makes a 541 00:28:50.480 --> 00:28:55.039 lot of stuff, don't they actually make a lot of oemibility? 542 00:28:55.119 --> 00:28:58.240 Yes, the matter fact, it's still going to matter if 543 00:28:58.240 --> 00:29:00.000 you put that in there, you could you could tamp 544 00:29:00.200 --> 00:29:01.440 or even void you even if. 545 00:29:01.359 --> 00:29:04.000 It's the same manufacture, the same damn part. But a 546 00:29:04.039 --> 00:29:04.519 different part. 547 00:29:05.519 --> 00:29:08.480 Okay, they'd have to maintain some sort of level of control. 548 00:29:10.480 --> 00:29:15.079 Go ahead, town, Okay to what I meant, Jeff, Okay, Wait, 549 00:29:15.079 --> 00:29:16.799 wait a second dog, One thing at a time. So 550 00:29:17.559 --> 00:29:20.640 this was an injector that went bad, the dealer was 551 00:29:20.680 --> 00:29:22.400 going to take six months. She can get it done 552 00:29:22.480 --> 00:29:26.680 down at the local shop in a week. And we 553 00:29:26.759 --> 00:29:29.400 said if that, if she does, that avoids her warranty. 554 00:29:29.839 --> 00:29:32.480 But how would they know, Like if something else goes 555 00:29:32.519 --> 00:29:35.599 wrong with that car that she changed out an injector. 556 00:29:35.279 --> 00:29:37.039 Yeah, they would. They would have to have pulled it. 557 00:29:37.079 --> 00:29:39.160 They'd have to actually inspect it and see it. I mean. 558 00:29:39.200 --> 00:29:41.200 The other possibility is if the car is enabled to 559 00:29:41.319 --> 00:29:43.920 disabled right now, I mean, nothing's to say, because she's 560 00:29:43.920 --> 00:29:45.559 going to have to pay for that repair at whoever 561 00:29:45.640 --> 00:29:48.400 it is, whether it's Kevin or or whomever. You don't 562 00:29:48.759 --> 00:29:50.519 plan on putting it in, get on the list for 563 00:29:50.519 --> 00:29:52.920 the warranty parts, go ahead and drive the goshdarn car, 564 00:29:53.279 --> 00:29:55.799 and when they call and say it's available to bring 565 00:29:55.799 --> 00:29:58.759 it in, well, swap the parts back out let it. 566 00:29:58.839 --> 00:30:01.079 I agree with the exact actly what he just said, 567 00:30:02.839 --> 00:30:05.440 And the only thing they avoid the warranty on let's 568 00:30:05.480 --> 00:30:08.880 just say she didn't do that. Later on, they might 569 00:30:08.920 --> 00:30:12.400 avoid the warranty on that actual injector, but they're not 570 00:30:12.440 --> 00:30:14.920 gonna avoid the warranty on other things with the car 571 00:30:15.039 --> 00:30:18.680 because of that injector. It would be doubtful. Well, I mean, yeah, 572 00:30:18.759 --> 00:30:20.839 you could fight it. They might try, but it would 573 00:30:20.880 --> 00:30:21.759 be ridiculous. 574 00:30:22.920 --> 00:30:27.480 Hey, Shannon, am I behind on a break? Yes? Okay, 575 00:30:27.559 --> 00:30:29.440 let's do that right now. We got more coming up. 576 00:30:33.039 --> 00:30:36.279 Go with a sure thing Denver's Best roofer Excel Roofing 577 00:30:36.400 --> 00:30:39.039 dot com. You don't pay a cent until you're content. 578 00:30:42.400 --> 00:30:45.599 Time for an insurance checkup free, no obligation. In comparison, 579 00:30:45.720 --> 00:30:49.279 call Compass Insurance paying too much your coverage at dozens 580 00:30:49.279 --> 00:30:52.000 of insurance companies find out now three O three seven 581 00:30:52.039 --> 00:30:54.400 to seven to one help. You'll think you're his only 582 00:30:54.480 --> 00:30:56.960 customer when you choose Frank durand the real estate Man 583 00:30:57.000 --> 00:31:00.440 dot com to list your home with Remax Alliance three 584 00:31:00.440 --> 00:31:09.079 oh three nine two zero sixteen twenty two. Hi Tom 585 00:31:09.079 --> 00:31:12.759 Martino here, three oh three seven one three talk three 586 00:31:12.839 --> 00:31:16.799 h three seven one three eight two five five. So 587 00:31:17.599 --> 00:31:19.440 we have a lot to talk about today. We have 588 00:31:19.519 --> 00:31:22.599 car Day and uh, those guys are not back from 589 00:31:22.680 --> 00:31:26.240 testing that car. Oh there they are. Okay, so let's 590 00:31:26.319 --> 00:31:30.160 let's find out, guys, did she have a noise? Was 591 00:31:30.200 --> 00:31:32.799 the problem genuine? What do you think's going on? And 592 00:31:32.839 --> 00:31:35.079 why hasn't it been previously diagnosed? 593 00:31:35.680 --> 00:31:37.880 I think the biggest reason is nobody can hear it 594 00:31:38.119 --> 00:31:41.519 because I couldn't hear ninety nine percent of it. But Dimitri, 595 00:31:41.680 --> 00:31:45.079 could you can wait a minute. I couldn't hear. I 596 00:31:45.119 --> 00:31:48.559 couldn't hear a peep out you did? Oh, it's unmistakable. Yeah, 597 00:31:48.680 --> 00:31:49.559 and I can describe it. 598 00:31:49.640 --> 00:31:52.319 Wait a minute, Wait a minute, Wait a minute. How 599 00:31:52.319 --> 00:31:54.200 do we have one of you nuts not hearing it 600 00:31:54.319 --> 00:31:55.559 and one of you nuts hearing it. 601 00:31:55.680 --> 00:31:57.720 I have a logical explanation for that as well. 602 00:31:57.759 --> 00:31:59.319 Describe it. Go ahead, okay. 603 00:31:59.519 --> 00:32:02.279 So let me preface it by saying that I am 604 00:32:02.440 --> 00:32:07.920 and always have been extremely sensitive to sound that's bordering ultrasound. 605 00:32:08.240 --> 00:32:10.480 You may recall in the old days when we had 606 00:32:10.519 --> 00:32:14.119 CRT televisions, if there was one on in the house, 607 00:32:14.359 --> 00:32:18.079 I could hear the ultrasound emanating from the CRT television? 608 00:32:18.119 --> 00:32:19.160 Have you ever heard that sound? 609 00:32:19.599 --> 00:32:19.759 Right? 610 00:32:20.079 --> 00:32:21.920 No, I'm not ninety years know what you mean. 611 00:32:22.039 --> 00:32:25.400 But but Tom, But Tom, Tom, knows what the sound 612 00:32:25.480 --> 00:32:26.240 I'm talking about? 613 00:32:26.599 --> 00:32:29.440 Tom, No, I know what you're talking about now, you know. 614 00:32:29.599 --> 00:32:33.240 But all of us with age lose the ability to 615 00:32:33.480 --> 00:32:38.240 hear such a high pitched sound. My ability, though diminished, 616 00:32:38.359 --> 00:32:41.720 is still present. And Kevin and I are of similar age, 617 00:32:41.799 --> 00:32:46.440 but his but his ears are aging normally, mine abnormally well. 618 00:32:46.480 --> 00:32:48.480 Not to mention, he's been an occupation that damages. 619 00:32:49.799 --> 00:32:52.319 That's what are the looks of your ears have to 620 00:32:52.319 --> 00:32:57.720 do with any of this? So what there? 621 00:32:58.039 --> 00:33:00.960 Kevin did get a hint of that sound at one point, 622 00:33:01.240 --> 00:33:04.039 but I could hear it throughout the entirety of our 623 00:33:04.079 --> 00:33:04.640 test drive. 624 00:33:04.799 --> 00:33:07.839 It sounds like the windings of an electric motor. Yeah, 625 00:33:07.960 --> 00:33:09.440 it's a make the sound? 626 00:33:14.480 --> 00:33:18.079 Wow? 627 00:33:18.839 --> 00:33:19.039 You know? 628 00:33:20.480 --> 00:33:24.400 Does she sound? Go ahead, well, we'll do it coming back. 629 00:33:24.759 --> 00:33:27.200 We're gonna find out more about this sound, where the 630 00:33:27.200 --> 00:33:29.079 hell is coming from, what we can do about it. 631 00:33:29.799 --> 00:33:32.799 Stick around on The Troubleshooter Show three oh three seven 632 00:33:32.839 --> 00:33:35.240 one three talks seven one three, eight two five five 633 00:33:39.160 --> 00:33:43.039 Go with a sure Thing Denver's Best Roofer Excel roofing 634 00:33:43.119 --> 00:33:45.759 dot com. You don't pay a cent until you're content. 635 00:33:49.119 --> 00:33:52.319 Time for an insurance check up, free, no obligation in comparison, 636 00:33:52.440 --> 00:33:56.000 call Compass Insurance paying too much your coverage at dozens 637 00:33:56.039 --> 00:33:58.759 of insurance companies. Find out now three oh three seven 638 00:33:58.759 --> 00:34:01.119 to seven to one. Help you think you're his only 639 00:34:01.200 --> 00:34:03.680 customer when you choose Frank durand the real estate Man 640 00:34:03.720 --> 00:34:07.119 dot com to list your home with Remax Alliance three 641 00:34:07.200 --> 00:34:14.840 oh three nine two zero sixteen twenty two. Yeah, with. 642 00:34:17.119 --> 00:34:23.159 New Need Advice who you don't have to come running 643 00:34:23.599 --> 00:34:29.360 as fast as we can. Shooter's gonna help coming, man, 644 00:34:29.559 --> 00:34:30.440 This is. 645 00:34:30.400 --> 00:34:37.360 The Troubleshooter Show. Now, Tom Martinez, Hi, Tom Martino here 646 00:34:37.400 --> 00:34:40.360 three oh three seven one three talk three oh three 647 00:34:40.519 --> 00:34:44.039 seven one three eight two five five. It's car Day 648 00:34:44.079 --> 00:34:48.239 today and uh for those streaming, you'll see our bunch 649 00:34:48.280 --> 00:34:51.800 of car experts and others sitting in the studio with 650 00:34:51.880 --> 00:34:54.920 Major Mark Major. I'm at the satellite studio and we 651 00:34:55.039 --> 00:34:59.679 are rocking it. Okay, So we had one woman calling, 652 00:34:59.760 --> 00:35:02.559 is SA the dealership is not addressing my problems on 653 00:35:02.639 --> 00:35:06.920 a new Santa Fe No excuse me, A Tucson Hondai Tucson. 654 00:35:07.239 --> 00:35:10.599 Mark called them and said he thinks they're being straight 655 00:35:11.000 --> 00:35:13.159 and he's got it straightened out and she should be 656 00:35:13.199 --> 00:35:15.800 all set next week. Then we had another woman called 657 00:35:15.800 --> 00:35:18.679 and said, look, I'm hearing a noise. No one's hearing 658 00:35:18.719 --> 00:35:21.519 the noise. I'm hearing the noise and it's driving me 659 00:35:21.599 --> 00:35:25.719 crazy in my car. And Christy said, what do I do? 660 00:35:26.519 --> 00:35:29.639 So Deputy Dimitri says, you know, bring the car over 661 00:35:29.719 --> 00:35:33.039 on car day and I'll have Uncle Kevin and myself. 662 00:35:33.079 --> 00:35:35.760 We'll listen to it. So they went out to listen 663 00:35:35.800 --> 00:35:42.079 to it, and guess what they can't. Uncle Kevin can't 664 00:35:42.119 --> 00:35:48.599 hear it and Deputy d can hear it. What does 665 00:35:48.639 --> 00:35:50.480 that mean? So here's that. 666 00:35:51.000 --> 00:35:53.199 So there are a couple of observations that I think 667 00:35:53.280 --> 00:35:56.920 that are important to this matter. The sound, while present 668 00:35:57.079 --> 00:36:00.960 most of the time, is really is really intensified when 669 00:36:01.039 --> 00:36:05.400 the car decelerates and the brakes are applied. So it's 670 00:36:05.400 --> 00:36:09.599 some kind of an electrical thing that's involved in recharging 671 00:36:09.599 --> 00:36:11.920 the battery during breaking and deceleration. 672 00:36:12.719 --> 00:36:15.480 Furthermore, Oh, because it's a hybrid, it's a hybrid. 673 00:36:15.719 --> 00:36:20.599 Furthermore, I think it begins as ultra sound because even 674 00:36:20.639 --> 00:36:23.400 when I can't hear the sound, I can feel the 675 00:36:23.480 --> 00:36:24.800 pressure in my ears. 676 00:36:25.400 --> 00:36:29.400 That's also unmistaed weird. We should have sent somebody normal 677 00:36:29.440 --> 00:36:29.760 out there. 678 00:36:29.920 --> 00:36:32.960 Like I said, I have an unusually aging pair of ears. 679 00:36:33.199 --> 00:36:37.639 And here's how Shannon Playhouse. She described it. Seriously, Temetri, 680 00:36:37.840 --> 00:36:39.000 is this kind of what you hear? 681 00:36:42.920 --> 00:36:46.320 Yeah, that's precisely it. That's crazy, that's exactly Kevin. 682 00:36:46.360 --> 00:36:47.039 You didn't hear it. 683 00:36:47.880 --> 00:36:50.760 I just heard that, but I didn't hear if you 684 00:36:50.760 --> 00:36:51.599 couldn't hear. 685 00:36:51.559 --> 00:36:53.880 That number two anymore? 686 00:36:55.519 --> 00:36:56.119 But no I could. 687 00:36:56.239 --> 00:36:56.679 I couldn't. 688 00:36:56.679 --> 00:36:59.000 I could just hear little burps of it in the 689 00:36:59.039 --> 00:37:01.320 car as it would pee and then stop, but not 690 00:37:01.400 --> 00:37:02.400 as much as Dmitri. 691 00:37:02.599 --> 00:37:05.280 What you say, that's normal time, I mean, it may be. 692 00:37:06.000 --> 00:37:07.800 So here's the next step to find out if it 693 00:37:07.840 --> 00:37:08.320 is normal. 694 00:37:08.760 --> 00:37:10.679 So I'd like to make an appointment with the service 695 00:37:10.719 --> 00:37:14.639 department of a Honda dealership, hopefully a good reputable one, 696 00:37:15.039 --> 00:37:17.239 where I can talk to the service department see if 697 00:37:17.239 --> 00:37:21.440 they heard this complaint and if so, what, if anything, 698 00:37:21.440 --> 00:37:23.519 have they been able to do about it. I would 699 00:37:23.559 --> 00:37:26.280 also like to schedule the same dealership a test drive 700 00:37:26.440 --> 00:37:29.480 of an identical vehicle to see if that one makes 701 00:37:29.480 --> 00:37:33.159 a sound or if there's something unusual about this one. Now, 702 00:37:33.280 --> 00:37:36.519 if the dealer says, hey, man, we hear this complaint 703 00:37:36.559 --> 00:37:39.519 once a year, and Honda told us one percent of 704 00:37:39.559 --> 00:37:42.679 one percent of the population is sensitive to the sulteri sound, 705 00:37:43.519 --> 00:37:46.039 but that's within the design parameters of the car. 706 00:37:46.320 --> 00:37:47.760 Then Christy is going to be stuck. 707 00:37:48.280 --> 00:37:50.400 But if they say, oh yeah, we can replace this 708 00:37:50.519 --> 00:37:55.280 transistor or diode or something, or service the charging system, 709 00:37:55.639 --> 00:37:58.440 then Christie's got some hope because her next step is 710 00:37:58.480 --> 00:38:00.199 going to be to trade out of this car, a 711 00:38:00.239 --> 00:38:04.960 great financial loss. So I'll be back with an update 712 00:38:05.119 --> 00:38:07.159 as soon as I get back from one of these 713 00:38:07.199 --> 00:38:09.519 dealerships whoever it is that wants to host my visit 714 00:38:09.559 --> 00:38:10.000 over there. 715 00:38:12.320 --> 00:38:14.079 Hey, Tom, one of our subjects. 716 00:38:14.280 --> 00:38:19.719 Didn't Toyota have an innovative inventory control system that was 717 00:38:19.760 --> 00:38:25.760 supposed to eliminate this kind of unavailable parts? 718 00:38:28.239 --> 00:38:29.760 I don't know what you're talking about. What do you mean? 719 00:38:29.880 --> 00:38:34.960 Well, I thought Toyota, I thought established some kind of 720 00:38:35.000 --> 00:38:41.480 innovative inventory system where they didn't have an overload of 721 00:38:42.480 --> 00:38:44.920 parts in one place and a lack in the other. 722 00:38:45.280 --> 00:38:48.000 They somehow were able to predict which parts are going 723 00:38:48.039 --> 00:38:50.119 to be used at what rate, so they had a 724 00:38:50.239 --> 00:38:53.320 very effective way of controlling inventory. 725 00:38:53.480 --> 00:38:54.840 Well, all I can tell you is if they did, 726 00:38:54.880 --> 00:38:56.840 whoever was in that think Tech needs to be fired 727 00:38:56.840 --> 00:38:57.679 because it ain't working. 728 00:39:01.000 --> 00:39:04.360 Yeah, I never even heard of it though. Has anyone 729 00:39:04.360 --> 00:39:05.079 else heard it then? 730 00:39:06.880 --> 00:39:08.280 Just a moment ago from anyone? 731 00:39:08.400 --> 00:39:12.599 No, that's first I've heard of it. Yeah, Doc, where 732 00:39:12.599 --> 00:39:13.480 did you hear about this? 733 00:39:13.719 --> 00:39:17.559 Oh? Because one of my friends was giving lectures on 734 00:39:17.679 --> 00:39:21.320 it to other businesses. I will all contact him and 735 00:39:21.400 --> 00:39:23.119 find out exactly what it was. 736 00:39:25.719 --> 00:39:28.280 Yeah, I'd like to know what that's all about. Okay, 737 00:39:28.599 --> 00:39:32.639 because I know that these guys, you know, Uncle Kevin 738 00:39:32.800 --> 00:39:38.440 and Jeff said ever since COVID, they learned that they 739 00:39:38.480 --> 00:39:43.280 could save money by not having so much an inventory 740 00:39:43.800 --> 00:39:46.800 and that people were willing to wait for parts. Now, 741 00:39:46.840 --> 00:39:48.159 I think what they did. 742 00:39:48.840 --> 00:39:51.239 Even when they were talking about that Honda earlier, you know, 743 00:39:51.360 --> 00:39:53.760 so she was waiting on a park coming up out 744 00:39:53.800 --> 00:39:55.960 of Dallas. I mean, Texas seems to be a big 745 00:39:56.079 --> 00:39:59.199 hub for parts. I forere probably sixty five seventy percent 746 00:39:59.239 --> 00:40:00.880 of the stuff that we have to have shiftings coming 747 00:40:00.920 --> 00:40:01.320 out of Tech. 748 00:40:01.400 --> 00:40:04.679 Agreed, Yes, But when. 749 00:40:04.480 --> 00:40:08.679 They made so factory said, hey, we're never going to 750 00:40:08.760 --> 00:40:12.880 go back to normal where we have everything stacked tenfold. 751 00:40:13.480 --> 00:40:17.400 We're going to do more of an on demand control runs. 752 00:40:17.679 --> 00:40:21.119 When it comes to production runs, and I'm serious. I 753 00:40:21.119 --> 00:40:24.599 mean they literally hold orders sometimes until they get a 754 00:40:24.599 --> 00:40:28.079 certain number, and then they do a production run. Absolutely, 755 00:40:28.119 --> 00:40:30.599 and they might do a few extra but they learned 756 00:40:30.599 --> 00:40:33.320 that people were willing to wait, and now they never 757 00:40:33.360 --> 00:40:35.679 went back to normal. Now it's not as bad as 758 00:40:35.719 --> 00:40:40.719 it was during COVID, but it certainly is a different system, 759 00:40:40.800 --> 00:40:43.280 isn't it, guys when it comes to getting your parts. 760 00:40:43.480 --> 00:40:45.880 No, you're absolutely right. It's not even close to normal. 761 00:40:46.360 --> 00:40:49.159 It's probably half of what COVID was. So it's started 762 00:40:49.159 --> 00:40:50.039 out a long way to go. 763 00:40:50.280 --> 00:40:50.760 Thank Tom. 764 00:40:50.840 --> 00:40:54.239 I just looked it up. There's a Toyota AVTA Management System, 765 00:40:54.559 --> 00:40:58.320 which is an element of the Toyota production system. Focuses 766 00:40:58.440 --> 00:41:02.880 on minimizing way and maximizing efficiency through a just in 767 00:41:02.960 --> 00:41:06.840 time approach, using this technique to ensure part to live 768 00:41:06.880 --> 00:41:07.920 it only when needed. 769 00:41:10.480 --> 00:41:14.519 Well what does that even mean? Well, seriously, what does 770 00:41:14.559 --> 00:41:15.280 that even mean? 771 00:41:15.440 --> 00:41:18.559 It means that they reduce the amount of inventory they 772 00:41:18.599 --> 00:41:23.760 have and they produce parts and inventory on as predicting 773 00:41:23.800 --> 00:41:29.400 what they're going to need. It says the TPS aims 774 00:41:29.400 --> 00:41:33.760 to eliminate all forms of waste, including ssex excess inventory 775 00:41:34.159 --> 00:41:37.199 by focusing on efficient and continuous improvement. 776 00:41:38.320 --> 00:41:40.639 Well, yeah, but the waste being of a partsit's on 777 00:41:40.679 --> 00:41:42.119 the shelf for a month. I mean, you got to 778 00:41:42.159 --> 00:41:47.360 define waste. So you know, they're design basically to not 779 00:41:47.400 --> 00:41:50.239 have inventory, that's what they're saying. 780 00:41:50.039 --> 00:41:52.000 Well, to minimize inventory wastage. 781 00:41:52.239 --> 00:41:58.239 Sure didn't work. So one I got some text here. 782 00:41:59.280 --> 00:42:02.320 One wants to know why Mark isn't at the AOC rally, 783 00:42:02.920 --> 00:42:08.920 And of course they're joking. And someone else said, tell me, 784 00:42:09.039 --> 00:42:13.599 how listen to this. Bernie Sanders has been railing against 785 00:42:13.880 --> 00:42:21.280 spending and waste for years and now he's going out 786 00:42:21.480 --> 00:42:27.159 campaigning against the very agency that is looking to cut 787 00:42:27.199 --> 00:42:32.639 down on waste and spending. How is he reconciling that? 788 00:42:34.079 --> 00:42:39.719 How is he having a campaign nationwide against DOGE? Because 789 00:42:39.840 --> 00:42:43.079 does he believe? Truly? I mean, the stupid that they 790 00:42:43.239 --> 00:42:46.199 use these emotions to try to get people rallied. When 791 00:42:46.199 --> 00:42:50.239 they can't use race, they use something else. And right 792 00:42:50.280 --> 00:42:52.599 now what they're using is this. This is their main 793 00:42:52.920 --> 00:42:56.480 This is their main damn game. Here they're saying that 794 00:42:57.280 --> 00:43:02.079 the government is in control of billionaires billionaires, and the 795 00:43:02.159 --> 00:43:07.119 billionaires are are are are like, what are they taking 796 00:43:07.119 --> 00:43:09.800 the money? And using it the money that they save. 797 00:43:10.119 --> 00:43:16.079 I mean, how can billionaires saving money for the country? Bell, 798 00:43:16.119 --> 00:43:19.920 how does that benefit billionaires? Anybody want to comment on that? 799 00:43:19.960 --> 00:43:21.320 But you got to use the Bernie accent. 800 00:43:22.320 --> 00:43:24.039 Hey, Tom, I think it's a question. You know what, 801 00:43:24.280 --> 00:43:26.639 you know what nimby is not in my backyard. 802 00:43:27.079 --> 00:43:30.880 It's to say, with these kind of cuts, cut everything 803 00:43:30.920 --> 00:43:33.159 except that I don't want you to cut. 804 00:43:35.800 --> 00:43:38.840 Well, that's true, that there's a there's some truth to that. 805 00:43:39.639 --> 00:43:41.480 So if you ever guess what I'm asking. 806 00:43:43.599 --> 00:43:46.440 If you ever notice when someone is campaigning and they 807 00:43:46.440 --> 00:43:49.039 say we're going to cut government waste and spending, and 808 00:43:49.119 --> 00:43:51.719 you ask them what agencies are going to cut, they 809 00:43:51.800 --> 00:43:55.599 never ever are specific because they know they'll lose those votes. 810 00:43:59.400 --> 00:44:04.360 Wow, I never thought of that. Now, listen to this one. 811 00:44:05.239 --> 00:44:13.000 A new report ranks Colorado as number three among the states. 812 00:44:13.760 --> 00:44:16.840 What do you think they were among states with the 813 00:44:16.960 --> 00:44:25.760 highest medical errors? Wow? Medical errors and their real analysis done? 814 00:44:25.840 --> 00:44:28.599 What does that mean? What it means is this. Listen 815 00:44:28.679 --> 00:44:33.440 to this with twenty five incidents per one hundred thousand residents, 816 00:44:33.840 --> 00:44:39.760 highlighting serious concerns of healthcare. This one law firm did 817 00:44:39.760 --> 00:44:44.840 a research. They do malpractice. They say, Colorado ranks third 818 00:44:44.880 --> 00:44:47.840 in the US for medical errors twenty five for one 819 00:44:47.960 --> 00:44:52.679 hundred thousand kave residents, the third leading cause of death 820 00:44:52.800 --> 00:45:00.000 in America. The third leading cause of death medical errors, 821 00:45:00.239 --> 00:45:03.719 that is, diagnostic errors getting it wrong to begin with. 822 00:45:04.519 --> 00:45:10.760 Seven percent result in death. Medical errors one hundred thousand 823 00:45:10.760 --> 00:45:16.559 plus cases annually, often due to mislabeling or incorrect dosage 824 00:45:16.599 --> 00:45:24.480 of medicines, and in surgery four thousand cases yearly of 825 00:45:24.639 --> 00:45:30.760 wrong surgeries and the wrong site or tool retention. What 826 00:45:30.840 --> 00:45:35.280 the hell is tool retention? If ya hogg an instrument? 827 00:45:35.360 --> 00:45:37.039 Is that where they forget Yeah, well you leave. 828 00:45:36.960 --> 00:45:39.400 An instrument inside the patient. But I gotta say I'm 829 00:45:39.440 --> 00:45:43.320 a little skeptical, Tom. I mean, the procedures that we have, 830 00:45:43.760 --> 00:45:49.599 everything is counted, everything is is triple checked, and I 831 00:45:49.639 --> 00:45:53.440 find it hard to believe that Colorado is third. We 832 00:45:53.559 --> 00:45:56.840 have a very active uh medical I. 833 00:45:56.800 --> 00:45:59.880 Mean, doc. They're not making this up. I mean, I 834 00:46:00.119 --> 00:46:03.360 don't believe this is this is This law firm says 835 00:46:03.400 --> 00:46:06.800 they've done an extensive nationwide. Now obviously they can make 836 00:46:06.840 --> 00:46:09.760 it up, but they have the top five states with 837 00:46:09.920 --> 00:46:12.079 medical errors. We're going to go over. I want to 838 00:46:12.119 --> 00:46:14.320 know and don't please don't look it up in the studio. 839 00:46:14.639 --> 00:46:17.280 Can you name, off the top of your head some 840 00:46:17.480 --> 00:46:19.599 states you would feel would be in the top five. 841 00:46:20.800 --> 00:46:23.239 I think you'll find it very enlightening. We have more 842 00:46:23.280 --> 00:46:26.039 coming up on the Troubleshooter Show three oh three seven 843 00:46:26.519 --> 00:46:28.880 one three Talks seven one three eight two five five. 844 00:46:29.039 --> 00:46:32.199 Today's Car Day gets your calls in about anything to 845 00:46:32.239 --> 00:46:34.360 do with cars, and by the way, part of that 846 00:46:34.519 --> 00:46:38.360 is insurance. Compass Insurance Group will do free insurance comparisons 847 00:46:38.920 --> 00:46:42.760 with no obligation whatsoever. It's called the Insurance Checkup for 848 00:46:42.840 --> 00:46:46.400 Home and Auto three oh three nine nine six nine. 849 00:46:51.480 --> 00:46:54.760 Go with a sure thing Denver's Best Roofer Excel Roofing 850 00:46:54.840 --> 00:46:57.519 dot com. You don't pay a cent until you're content 851 00:47:00.880 --> 00:47:04.079 time for an insurance checkup, free no obligation in comparison. 852 00:47:04.199 --> 00:47:07.760 Call Compass Insurance paying too much your coverage at dozens 853 00:47:07.760 --> 00:47:10.480 of insurance companies find out now three all three seven 854 00:47:10.519 --> 00:47:12.880 to seven to one help. You'll think you're his only 855 00:47:12.960 --> 00:47:15.440 customer when you choose Frank durand the Real estate Man 856 00:47:15.480 --> 00:47:18.920 dot com to list your home with Remax Alliance three 857 00:47:18.920 --> 00:47:27.360 oh three nine two zero sixteen twenty two. Hey Tom, 858 00:47:27.360 --> 00:47:31.599 Martino here, Welcome to the show. Three all three seven 859 00:47:31.679 --> 00:47:34.920 one three talk seven one three eight two five five. 860 00:47:35.280 --> 00:47:38.719 Anybody want to take a guess? And without looking it up, 861 00:47:38.760 --> 00:47:41.079 I hope you didn't look it up. Of the top five, 862 00:47:41.280 --> 00:47:43.360 I'm gonna go to Tony in a second here, But 863 00:47:43.519 --> 00:47:46.599 who's the what tell me? One of the states in 864 00:47:46.639 --> 00:47:50.360 the top five for medical errors, Colorado ranks number three. 865 00:47:50.639 --> 00:47:52.880 It have to be a big city like California and 866 00:47:52.880 --> 00:47:54.800 New York just because of the overpopulation. 867 00:47:56.519 --> 00:47:59.199 No, no, Florida. 868 00:48:00.119 --> 00:48:03.480 No, I'm guessing Mississippi top five. Mississippi's one. 869 00:48:03.760 --> 00:48:10.800 Nope, Oh, nope, close, Peny close in Alabama? Nope, Wow, nope. 870 00:48:11.000 --> 00:48:12.679 I want thirty five more states to go, folks. 871 00:48:13.159 --> 00:48:19.679 Louisiana, hey, listen, Okay, number two, we rank number three. 872 00:48:20.639 --> 00:48:23.679 So a little worse off than us is Wyoming at 873 00:48:23.760 --> 00:48:32.079 number two, and the reason given. The reason given is 874 00:48:32.320 --> 00:48:38.960 a lack of infrastructure for medical emergencies in Colorado. It's 875 00:48:39.079 --> 00:48:44.840 just numerous healthcare incidents by providers. Number four is Oregon. 876 00:48:47.480 --> 00:48:51.760 Oregon has most failures in the hospital lack of a protocol. 877 00:48:52.599 --> 00:49:00.639 And Oklahoma is number five with persistent diagnostic and procedural issues. 878 00:49:00.960 --> 00:49:07.119 So we have Wyoming number two, Colorado number three, Oregon 879 00:49:07.199 --> 00:49:11.440 number four, Oklahoma number five. Who would be number one? 880 00:49:12.360 --> 00:49:19.880 Sue's went all around it. Kansas, Alabama, Mississippi, Louisiana is 881 00:49:20.000 --> 00:49:25.960 number one, and it has to do with inadequate staffing, 882 00:49:26.559 --> 00:49:33.400 poor oversight, and safety gaps. Very interesting, very very interesting. 883 00:49:33.840 --> 00:49:39.280 This was done by the John Fitch law firm John Fitch, 884 00:49:39.920 --> 00:49:44.000 which of course is a personal injury firm out of 885 00:49:44.039 --> 00:49:46.920 state here. They're a national firm. Well, I say nationally. 886 00:49:47.199 --> 00:49:54.400 They advertised nationally and they go after medmol so that's Fitch. 887 00:49:54.559 --> 00:49:57.000 I wanted to credit them since I quoted their study. 888 00:49:57.159 --> 00:49:59.880 Let's go to the phones now and we'll talk to Tony. 889 00:50:00.480 --> 00:50:03.840 So Tony said, he called in and he said, you know, 890 00:50:03.920 --> 00:50:08.239 I'm having Pauldwatermanwaterpros dot net helped me out with a system, 891 00:50:08.480 --> 00:50:12.920 and he noticed some problems with the pipes, saying you're 892 00:50:12.920 --> 00:50:16.079 going to have pinhole leaks develop because of the acidity 893 00:50:16.119 --> 00:50:18.719 of your pipes. Then we had a guy call in 894 00:50:18.760 --> 00:50:21.880 and say, hey, there is something you can do about that, 895 00:50:22.519 --> 00:50:25.679 and he talked about a system that you can put 896 00:50:25.719 --> 00:50:29.119 in that can help with that. So what are you 897 00:50:29.119 --> 00:50:30.199 calling about today, man? 898 00:50:32.119 --> 00:50:33.880 So I talked. 899 00:50:34.079 --> 00:50:34.960 It just so happened. 900 00:50:34.960 --> 00:50:36.079 There was a plumber across the. 901 00:50:36.079 --> 00:50:36.599 Street from me. 902 00:50:36.639 --> 00:50:38.800 I when I talked to him, I said, are you 903 00:50:38.880 --> 00:50:40.519 here because of pinhole leaks? 904 00:50:40.559 --> 00:50:41.320 He said yes. 905 00:50:42.119 --> 00:50:44.400 Then I talked to a neighbor. We are twenty two 906 00:50:44.440 --> 00:50:50.960 homes that were built about fifteen years ago by Ryland Holmes. 907 00:50:51.079 --> 00:50:54.679 I talked to a neighbor. I guess there are multiple 908 00:50:54.719 --> 00:50:56.599 people in our neighborhood. 909 00:50:56.159 --> 00:51:02.280 That are having the same problem, and they appear to 910 00:51:02.280 --> 00:51:06.280 be all in on the hot water side, so there's 911 00:51:06.320 --> 00:51:08.920 no leaks happening on the cold water side. 912 00:51:09.280 --> 00:51:11.320 And my neighbor's. 913 00:51:11.360 --> 00:51:14.599 Supposition was that there is. 914 00:51:14.559 --> 00:51:17.320 Something in the hot water heater. 915 00:51:17.079 --> 00:51:19.440 Because we all got the same type of hot water heaters, 916 00:51:19.840 --> 00:51:21.519 same brand, that. 917 00:51:21.719 --> 00:51:25.840 Was corroding and causing the problem within the hot water pipes. 918 00:51:26.440 --> 00:51:30.559 I'm just calling to see if you your listeners really 919 00:51:31.480 --> 00:51:36.039 might have heard of that kind of a problem. 920 00:51:36.960 --> 00:51:40.800 Well, I told you that are our listeners, not our listeners, 921 00:51:40.800 --> 00:51:43.760 but some of our experts have heard of it caused 922 00:51:43.760 --> 00:51:48.880 by no but hard water, acid water, no. 923 00:51:48.079 --> 00:51:52.760 No, no, This is by degradation of the components inside. 924 00:51:52.360 --> 00:51:55.880 The hot water heater that is causing the problem. Because 925 00:51:55.960 --> 00:51:59.199 all the leaks so far are on hot water side 926 00:51:59.199 --> 00:52:01.679 of the copper. There's no nobody's had a leak on 927 00:52:01.719 --> 00:52:02.880 the cold water side. 928 00:52:03.119 --> 00:52:05.159 Let's get let's get Paul the water man on to 929 00:52:05.159 --> 00:52:07.119 see if he can comment on this. Tom. 930 00:52:07.159 --> 00:52:11.559 He had his tonsils removed yesterday, so uh oh, well, 931 00:52:11.599 --> 00:52:12.239 you can't talk. 932 00:52:12.280 --> 00:52:12.920 I can't talk. 933 00:52:13.039 --> 00:52:14.079 Tell him the man up. 934 00:52:16.079 --> 00:52:18.960 Oh my god, he had his tonsils removed. 935 00:52:19.480 --> 00:52:21.760 You know what last night from trying to get him 936 00:52:21.760 --> 00:52:22.280 on about you. 937 00:52:22.280 --> 00:52:23.760 You have the number of that guy. You have the 938 00:52:23.840 --> 00:52:26.000 number of that other water guy that called in yesterday. 939 00:52:26.039 --> 00:52:26.840 Maybe he's listening. 940 00:52:27.000 --> 00:52:29.880 Did you actually do did you guys know that tonsils 941 00:52:29.920 --> 00:52:30.679 can grow back? 942 00:52:32.400 --> 00:52:32.480 No? 943 00:52:32.599 --> 00:52:37.320 They can't. Yes they can, they really mark, Yes they can. 944 00:52:37.480 --> 00:52:38.800 Did anyone you know have that? 945 00:52:39.199 --> 00:52:41.320 I had a neighbor that had a yep. I had 946 00:52:41.320 --> 00:52:42.039 to have a second talk. 947 00:52:42.119 --> 00:52:47.599 Really nuts, Oh my goodness. And I hear when you're older. 948 00:52:48.480 --> 00:52:50.239 I hear when you're older it gets to be a 949 00:52:50.280 --> 00:52:52.159 more serious operation. Is that true? 950 00:52:54.599 --> 00:52:57.199 Any operation is more risky when you're old, to Tom, 951 00:52:57.559 --> 00:53:00.000 because your body has less uh reserved. 952 00:53:01.800 --> 00:53:04.440 So when I was a kid, the one thing I 953 00:53:04.480 --> 00:53:10.840 remember about getting my tonsils out ice cream. They used 954 00:53:10.880 --> 00:53:13.159 to give you as much ice cream as you wanted. 955 00:53:13.599 --> 00:53:17.760 So Joe is an expert on water. He called in 956 00:53:17.800 --> 00:53:19.920 with a lot of good information. We're going to talk 957 00:53:19.920 --> 00:53:22.920 to him right after this about if he's heard of 958 00:53:23.320 --> 00:53:26.880 the copper pipes pinhole leaks, the reasons, what you can 959 00:53:26.920 --> 00:53:31.639 do about it, and specifically why on the hot water side. 960 00:53:32.079 --> 00:53:35.239 Right after we get a message from our sponsors and 961 00:53:35.519 --> 00:53:38.960 eight eight eight heating dot com, who guarantees the lowest 962 00:53:38.960 --> 00:53:42.960 prices for high efficiency replacements of furnace and air, so 963 00:53:43.039 --> 00:53:45.280 you can save thirty to forty percent a month on 964 00:53:45.320 --> 00:53:48.920 payments and still have a great system at the lowest price. 965 00:53:49.320 --> 00:53:52.519 Eight eight eight Heating dot Com three oh three seven 966 00:53:52.559 --> 00:54:00.719 seven zero two seven seven six Go with a sure 967 00:54:00.800 --> 00:54:04.239 thing Denver's best roofer Excel Roofing dot com. You don't 968 00:54:04.239 --> 00:54:10.800 pay a cent until you're content. Time for an insurance checkup, 969 00:54:10.840 --> 00:54:14.920 free no obligation comparison call Compass Insurance paying too much 970 00:54:15.039 --> 00:54:17.960 your coverage at dozens of insurance companies find out now 971 00:54:18.039 --> 00:54:20.760 three all three seven seven one help. You'll think you're 972 00:54:20.800 --> 00:54:23.320 his only customer when you choose Frank durand the real 973 00:54:23.400 --> 00:54:26.400 estate Man dot com to list your home with Remax 974 00:54:26.440 --> 00:54:36.039 Alliance three oh three nine two zero sixteen twenty two. 975 00:54:36.440 --> 00:54:40.000 Hi Tom Martinez here three O three seven one three 976 00:54:40.039 --> 00:54:43.679 talks seven one three eight two five five. All right, 977 00:54:43.880 --> 00:54:47.760 So Joe was on yesterday and had quite a lot 978 00:54:47.760 --> 00:54:52.880 of information about pipes and corrosion. So, Joe, we talked 979 00:54:52.880 --> 00:54:57.840 about pinholes showing up in copper from the water, and 980 00:54:57.880 --> 00:55:02.159 you said, the main reason for that was what the 981 00:55:02.239 --> 00:55:06.559 water is acidic, so it's below seven, and it. 982 00:55:06.519 --> 00:55:10.679 Doesn't have to be very low, very far below seven. 983 00:55:10.760 --> 00:55:14.679 It can be six point eight and be corrosive. And 984 00:55:14.719 --> 00:55:17.639 then that fellow is talking about it coming from the 985 00:55:17.679 --> 00:55:21.920 hot water. The one that I was talking about yesterday 986 00:55:22.639 --> 00:55:26.960 that had those leaks in the brass fittings of PEX pipe, 987 00:55:27.639 --> 00:55:31.599 it was on the hot water. And we figured out 988 00:55:31.639 --> 00:55:35.760 the reason being was he had a circulating hot water 989 00:55:35.880 --> 00:55:37.000 system in there. 990 00:55:37.360 --> 00:55:39.679 And it wasn't on a clock, so it. 991 00:55:39.679 --> 00:55:43.639 Was circulating hot water twenty four hours a day. And 992 00:55:44.000 --> 00:55:48.079 they proved that that's why those copper or those brass 993 00:55:48.119 --> 00:55:50.559 fittings went bad. It was acidic water. 994 00:55:50.639 --> 00:55:52.400 Well, let me ask you this, Joe. Are you saying, 995 00:55:52.480 --> 00:55:57.280 in general, Joe, is hot water more susceptible or not? 996 00:55:57.519 --> 00:55:59.960 Or was it just the loop that made it more susceptible. 997 00:56:00.039 --> 00:56:02.599 Yeah, I think it was the loop that made it 998 00:56:02.639 --> 00:56:06.840 more susceptible. But but I think when you're you're with 999 00:56:07.000 --> 00:56:09.360 that hot water, it just makes it that much more 1000 00:56:09.400 --> 00:56:12.639 corrosive being you know, you have the hot water and 1001 00:56:12.679 --> 00:56:15.039 you're and especially if they have any kind of a 1002 00:56:15.079 --> 00:56:19.159 circulating system on there, it's gonna it's going to just 1003 00:56:19.239 --> 00:56:20.400 add to it even more. 1004 00:56:24.920 --> 00:56:27.639 All Right, what do you have to say about that, Tony? 1005 00:56:27.800 --> 00:56:29.960 Did you? Did you hear what Joe said? 1006 00:56:32.159 --> 00:56:32.599 I did? 1007 00:56:32.800 --> 00:56:37.320 My My only question is is why in our neighborhood 1008 00:56:37.360 --> 00:56:39.440 is it only happening on the hot. 1009 00:56:39.199 --> 00:56:40.599 Water side. 1010 00:56:41.960 --> 00:56:43.599 Wells? 1011 00:56:45.039 --> 00:56:49.199 Well, Like I said, my neighbor believes that the degradation 1012 00:56:49.360 --> 00:56:53.840 of our hot water heaters is adding changing the water 1013 00:56:54.840 --> 00:56:55.639 supply on. 1014 00:56:55.880 --> 00:57:00.800 You're saying something, You're saying something inside the water heater 1015 00:57:01.480 --> 00:57:05.679 is actually degrading, causing problems with the pipes. 1016 00:57:06.800 --> 00:57:08.679 That's that's his supposition. 1017 00:57:09.800 --> 00:57:12.599 The only thing that would the only thing that would 1018 00:57:12.679 --> 00:57:18.360 deteriorate inside a water tank because they're lined, is the 1019 00:57:18.400 --> 00:57:22.400 sacrificial anode, and if you have acidic water, it would 1020 00:57:22.440 --> 00:57:26.239 eat through that anode pretty readily. But Joe and a 1021 00:57:26.320 --> 00:57:30.599 sacrificial anode just in Layman's terms, real simple, is a 1022 00:57:30.719 --> 00:57:34.320 rod that is put there and it is designed to 1023 00:57:34.440 --> 00:57:40.400 corrode because it attracts the electrons before the tank. It 1024 00:57:40.519 --> 00:57:46.519 extends the life of the tank by attracting electrons. So, Joe, 1025 00:57:46.960 --> 00:57:50.960 did I just hear it that anode? Yeah, I don't 1026 00:57:50.960 --> 00:57:56.840 know who it was, but Joe, if that anode was 1027 00:57:56.960 --> 00:58:01.840 rotting corroding as it should with that cause problems with pipes. 1028 00:58:03.239 --> 00:58:06.400 I've been to a lot of homes, you know, and 1029 00:58:06.920 --> 00:58:10.639 we're in there doing water treatment and the people start 1030 00:58:10.679 --> 00:58:16.079 getting a because when that anoid rod is is corroding, 1031 00:58:16.760 --> 00:58:19.960 it'll put off a sulfur smell, and so a lot 1032 00:58:20.039 --> 00:58:22.159 of people will call in that they've got sulfur in 1033 00:58:22.199 --> 00:58:24.880 their water. Well, we go and check it out, and 1034 00:58:24.920 --> 00:58:29.599 if it's just sulfur smell in the hot water system, 1035 00:58:30.079 --> 00:58:33.119 then we know that anoid rod is bad. So we'll 1036 00:58:33.199 --> 00:58:36.079 change the anod rod out for him. But we've never 1037 00:58:36.239 --> 00:58:40.960 had an issue where you know, they were getting then 1038 00:58:41.079 --> 00:58:47.079 corroded pipes. I would just I would just that. 1039 00:58:48.559 --> 00:58:49.039 Whatever. 1040 00:58:49.320 --> 00:58:53.400 I'm not a betting man, but it's acidic water. His 1041 00:58:53.599 --> 00:58:57.519 water is below seven and that's what's doing it. 1042 00:58:57.639 --> 00:58:58.519 I would love to. 1043 00:58:58.480 --> 00:59:01.840 Go over and test the water water form, showing the 1044 00:59:01.960 --> 00:59:06.239 difference if there's acidic water on the cold side, and 1045 00:59:06.280 --> 00:59:08.679 if it's any different on the hot side, see if 1046 00:59:08.719 --> 00:59:11.800 there's a change. I would really like to help this 1047 00:59:11.880 --> 00:59:14.840 spell out. And those systems that we put in, they're 1048 00:59:14.880 --> 00:59:18.800 not a backwashing system. The water just runs through that 1049 00:59:18.960 --> 00:59:22.800 calcite and that's what raises the pH uh. 1050 00:59:23.199 --> 00:59:24.079 You know these tanks. 1051 00:59:24.079 --> 00:59:26.719 Putting them in there and and installed. If they're not 1052 00:59:27.559 --> 00:59:30.280 you know, a big major plumbing issue. 1053 00:59:30.440 --> 00:59:31.159 You can do it for. 1054 00:59:31.159 --> 00:59:33.119 Less than a thousand dollars. 1055 00:59:34.199 --> 00:59:36.360 Well, I got one. Paul the water man put that 1056 00:59:36.519 --> 00:59:37.159 in our house. 1057 00:59:37.239 --> 00:59:40.159 I literally have that system you're talking about, along with 1058 00:59:40.199 --> 00:59:41.119 the water softener. 1059 00:59:41.400 --> 00:59:42.840 He did it at the same time. 1060 00:59:44.239 --> 00:59:45.239 You did. 1061 00:59:45.800 --> 00:59:48.320 If it actually is a calcite system. 1062 00:59:47.960 --> 00:59:49.880 No, no, no, no, no, I know what mine is, 1063 00:59:50.239 --> 00:59:56.960 Yes it is. But what I'm I'm not the caller, Hey, Tony, Tony. Yeah, 1064 00:59:57.079 --> 00:59:58.559 where you located. 1065 00:59:58.119 --> 01:00:03.840 Tony, Seasony, Rocksboro, Okay, And. 1066 01:00:03.800 --> 01:00:07.079 Where you located, Joe. In general, I'm out. 1067 01:00:06.880 --> 01:00:09.639 In the Callahan area, but I work from Denver to 1068 01:00:09.760 --> 01:00:14.000 Lineman to Yeah, I'd cover it, Kate, Jerry, I go Tony. 1069 01:00:13.760 --> 01:00:17.239 Would you would you allow Tony, would you allow Joe 1070 01:00:17.239 --> 01:00:19.320 to come over and take a look and just do 1071 01:00:19.480 --> 01:00:22.920 some field and investigations for us. 1072 01:00:23.960 --> 01:00:27.519 And it cal site. If that's what it takes for 1073 01:00:27.599 --> 01:00:29.280 one thousand bucks, man, I'm all in. 1074 01:00:32.599 --> 01:00:36.920 I'll tell you what Joe and Tony sues make that 1075 01:00:36.960 --> 01:00:39.800 connection there, so we can have Joe go over to 1076 01:00:39.840 --> 01:00:42.760 Tony's and then Joe you report back to us and 1077 01:00:42.800 --> 01:00:45.840 Tony two on what you guys find or come up with, 1078 01:00:46.159 --> 01:00:49.559 and then Joe take a particular look on why it's 1079 01:00:49.639 --> 01:00:54.639 happening on the hot water side in that neighborhood yep. 1080 01:00:54.880 --> 01:00:57.840 And Tony, if you have any neighbors, maybe he can 1081 01:00:58.079 --> 01:01:00.760 test their water too and see what you know and 1082 01:01:00.840 --> 01:01:07.119 come up with some answers. I'm all in, all right, 1083 01:01:07.239 --> 01:01:10.760 Sue's put that together. That's wonderful. Three oh three seven 1084 01:01:10.840 --> 01:01:13.159 one three talk three oh three seven one three eight 1085 01:01:13.239 --> 01:01:18.400 two five five One Clear Choice Garage Doors Man, I'm 1086 01:01:18.400 --> 01:01:20.519 telling you, these people have been with me for years 1087 01:01:20.519 --> 01:01:22.760 and years. When it comes to garage doors. There's a 1088 01:01:22.840 --> 01:01:27.079 lot of big companies out there that are really they're 1089 01:01:27.119 --> 01:01:30.079 just big and bad, but they're not good for you. 1090 01:01:30.519 --> 01:01:33.920 One Clear Choice Stores has that personal touch twenty four 1091 01:01:33.960 --> 01:01:37.039 to seven service. They have technicians, they get to know you, 1092 01:01:37.360 --> 01:01:40.440 they know your garage doors, and it's something that they're 1093 01:01:40.480 --> 01:01:43.239 proud of. They put all of their prices on the 1094 01:01:43.320 --> 01:01:46.760 Internet on their website, so you know ahead of time 1095 01:01:47.079 --> 01:01:51.519 what you'll be charged. They're straightforward, good people. For anything 1096 01:01:51.559 --> 01:01:55.119 to do with your door or your opener one clear 1097 01:01:55.239 --> 01:02:00.840 Choice Doors dot com seven to zero three seven zero 1098 01:02:01.280 --> 01:02:08.199 thirty nine eighty seven. Go with a sure thing Denver's 1099 01:02:08.239 --> 01:02:11.159 Best roofer Excel Roofing dot com. You don't pay a 1100 01:02:11.239 --> 01:02:17.719 cent until you're content. Time for an insurance check up free, 1101 01:02:17.800 --> 01:02:21.519 no obligation. In comparison, call Compass Insurance. Paying too much 1102 01:02:21.639 --> 01:02:24.599 your coverage at dozens of insurance companies find out now 1103 01:02:24.679 --> 01:02:27.159 three all three seven seven to one help. You'll think 1104 01:02:27.199 --> 01:02:29.760 you're his only customer when you choose Frank durand the 1105 01:02:29.800 --> 01:02:32.440 real estate Man dot com to list your home with 1106 01:02:32.559 --> 01:02:42.159 Remax Alliance three oh three nine two zero sixteen twenty two. Hey, 1107 01:02:42.280 --> 01:02:47.760 I'm Tom Martine, your trouble shooter three all three seven 1108 01:02:47.840 --> 01:02:50.079 one three talk through us' seven one three eight two 1109 01:02:50.119 --> 01:02:52.599 five five rand He wants to talk about He wants 1110 01:02:52.639 --> 01:02:56.000 to talk about tire chains, go ahead and ran, what's happening? 1111 01:02:56.920 --> 01:03:02.440 My question is it's you have to use tire chains 1112 01:03:02.559 --> 01:03:05.840 or cables and you have an all reel drive car. 1113 01:03:06.599 --> 01:03:10.320 Do you have to put them on all four tires. 1114 01:03:10.800 --> 01:03:13.880 On an all wheel drive vehicle? I definitely would, yet absolutely. 1115 01:03:14.559 --> 01:03:18.440 Okay, what could happen if you don't put on them all? 1116 01:03:18.480 --> 01:03:20.960 For if you get excessive slip coming from the rear, 1117 01:03:21.119 --> 01:03:23.000 coming from the front, depending on which way you put 1118 01:03:23.000 --> 01:03:25.679 them on, you can cause transfer case damage. 1119 01:03:25.440 --> 01:03:27.960 Plus plus when those chains are cables are on, you're 1120 01:03:28.000 --> 01:03:30.199 not supposed to be going over twenty five or thirty 1121 01:03:30.480 --> 01:03:33.000 And on most cars you can lock in four wheel drive. 1122 01:03:33.039 --> 01:03:35.400 You'd want to do that as well. You wouldn't want 1123 01:03:35.519 --> 01:03:37.679 you know, the wheels that grip aren't the ones that 1124 01:03:37.840 --> 01:03:40.719 slip or whatever. You want everything doing the same thing. 1125 01:03:41.960 --> 01:03:44.559 Yeah, I've reseverring that up as if you're on ice, 1126 01:03:45.400 --> 01:03:56.239 not necessarily snow. Yeah for just babies, yeah, would be 1127 01:03:56.320 --> 01:04:02.559 going over twenty miles an hour, but just damage. 1128 01:04:01.599 --> 01:04:05.760 Yeah, you can it's possible anyway, not you know, it's 1129 01:04:05.760 --> 01:04:06.800 not instant damage. 1130 01:04:06.840 --> 01:04:10.920 It's possible to do damage to that transfer case just 1131 01:04:11.039 --> 01:04:15.239 having tires that aren't within three thirty seconds, let alone 1132 01:04:15.480 --> 01:04:17.639 some that have big chains on them and the other 1133 01:04:17.679 --> 01:04:18.320 ones don't. 1134 01:04:19.519 --> 01:04:22.239 Yeah, that's that's that was you know, thank you. I 1135 01:04:22.280 --> 01:04:24.320 appreciate your information on that. 1136 01:04:24.800 --> 01:04:25.039 Yeah. 1137 01:04:25.039 --> 01:04:28.440 They're a pain in the ass, you guys. 1138 01:04:28.599 --> 01:04:32.039 You know, I'm surprised several times a year. I'm surprised 1139 01:04:32.079 --> 01:04:35.480 with all the technology, guys, listen to this, With all 1140 01:04:35.519 --> 01:04:38.960 the technology we have, I'm shocked that there's not some 1141 01:04:39.039 --> 01:04:43.400 kind of way to automate that process. 1142 01:04:44.119 --> 01:04:45.440 Or spider chains yep. 1143 01:04:45.519 --> 01:04:48.719 For school buses generally have them. 1144 01:04:48.840 --> 01:04:49.440 Ambulances. 1145 01:04:49.599 --> 01:04:51.840 Yeah, so they're cool. How do they How does it work? 1146 01:04:51.920 --> 01:04:52.599 It's a change. 1147 01:04:52.639 --> 01:04:57.199 It basically drops down and your tire is basically running 1148 01:04:57.239 --> 01:04:58.320 on the chain the whole time. 1149 01:04:58.440 --> 01:04:58.599 Yep. 1150 01:04:59.039 --> 01:05:01.079 It's like almost like like a track. 1151 01:05:03.239 --> 01:05:04.880 Wait wait a minute, and you can turn it on 1152 01:05:04.960 --> 01:05:05.400 and off. 1153 01:05:05.920 --> 01:05:10.880 Yeah yeah, yeah, the back wheels of like an ambulance 1154 01:05:11.000 --> 01:05:11.840 or a fire engine. 1155 01:05:13.440 --> 01:05:15.119 And you don't have to get out of the vehicle 1156 01:05:15.199 --> 01:05:17.239 to do it. No, man, it drops them there. 1157 01:05:17.280 --> 01:05:23.679 But yep, whoa what is it called automatic tire chan 1158 01:05:23.760 --> 01:05:24.360 We always. 1159 01:05:24.159 --> 01:05:25.559 Call them spider chains, I don't know. 1160 01:05:27.960 --> 01:05:30.119 Wow, that's yeah, you. 1161 01:05:30.079 --> 01:05:33.800 Know, because most school buses around here have them, most 1162 01:05:33.880 --> 01:05:37.079 fire trucks around here have them. Yep, absolutely, and you 1163 01:05:37.119 --> 01:05:39.119 could get them on a semi and stuff. I mean, 1164 01:05:39.519 --> 01:05:41.760 you know, I'm sure they're not cheap. Oh I'll tell 1165 01:05:41.760 --> 01:05:45.079 you who's got them all the I seventy tow trucks, 1166 01:05:45.119 --> 01:05:46.000 most of those guys. 1167 01:05:46.199 --> 01:05:51.559 Okay, now I'm seeing something here. I'm seeing something here 1168 01:05:51.599 --> 01:05:56.679 called the spikes spider. But it requires you to get out, 1169 01:05:57.119 --> 01:05:59.480 but you don't have to wrap the tire. Look it up, 1170 01:05:59.800 --> 01:06:02.199 look bikes dash spider. 1171 01:06:02.239 --> 01:06:04.159 You can also look up like onspot automatic. 1172 01:06:04.480 --> 01:06:08.079 Please do picture something okay, picture your bus used to 1173 01:06:08.119 --> 01:06:10.559 have you know, how the legs would come down and 1174 01:06:10.599 --> 01:06:15.800 actually balance you out. Yes, picture something like that dropping 1175 01:06:15.880 --> 01:06:18.800 down while you're driving to the to the height of 1176 01:06:18.840 --> 01:06:20.440 the tire, the bottom of the tire. 1177 01:06:20.960 --> 01:06:23.039 Then it spins in a circle. 1178 01:06:23.519 --> 01:06:28.199 Chains, so the tire is constantly running over the chains 1179 01:06:28.239 --> 01:06:28.760 it's spinning. 1180 01:06:28.960 --> 01:06:31.079 Look up on spot automatic tire chains. 1181 01:06:32.159 --> 01:06:41.039 Okay, on spot automatic what hire chains? Wow? Okay, I'm 1182 01:06:41.079 --> 01:06:41.800 looking that up. 1183 01:06:42.679 --> 01:06:47.320 Incredible, you know, Wow, it basically so spins. 1184 01:06:49.679 --> 01:06:53.679 Yeah, weird. I know, I know exactly what you're saying. 1185 01:06:53.719 --> 01:06:58.079 Now I'm seeing it. So it's always going underneath your 1186 01:06:58.159 --> 01:07:01.639 tire at the same time your tires hit the ground. Yeah, exactly, 1187 01:07:03.760 --> 01:07:06.639 but it's not on the tire itself. It's just between 1188 01:07:06.679 --> 01:07:09.639 the tire and the no. But it's always in between 1189 01:07:09.679 --> 01:07:13.960 your tire and the ice. That's pretty cool. Did you 1190 01:07:14.000 --> 01:07:19.719 look up spider dash or spikes dash spiders to sell? 1191 01:07:19.880 --> 01:07:23.360 We sold out because our my Peoria store was right 1192 01:07:23.400 --> 01:07:26.239 by I seventy and you know, being a good year franchise. 1193 01:07:26.239 --> 01:07:27.480 We sold a ton of tires. 1194 01:07:27.639 --> 01:07:30.840 I would sell mostly cables, and the cables work pretty 1195 01:07:30.840 --> 01:07:33.039 good and they're a lot easier to put on than 1196 01:07:33.119 --> 01:07:35.400 those damn chains. But I think up in the mountains, 1197 01:07:35.400 --> 01:07:37.679 wouldn't you guys agree the chains are probably better. 1198 01:07:38.079 --> 01:07:38.960 Oh yeah, bus far. 1199 01:07:40.639 --> 01:07:42.840 We have more coming up on the Troubleshooter Show three 1200 01:07:42.840 --> 01:07:46.079 ozho three seven one three eight two five five. Stick 1201 01:07:46.119 --> 01:07:51.320 around for more Troubleshooter Show on car Day. Go with 1202 01:07:51.400 --> 01:07:54.960 a sure thing Denver's Best Roofer Excel Roofing dot com. 1203 01:07:55.000 --> 01:08:00.760 You don't pay a cent until you're content. Time for 1204 01:08:00.760 --> 01:08:03.960 an insurance check up free, no obligation. In comparison, call 1205 01:08:04.079 --> 01:08:07.400 Compass Insurance. Pay too much your coverage at dozens of 1206 01:08:07.400 --> 01:08:10.360 insurance companies find out now three all three seven seven 1207 01:08:10.400 --> 01:08:13.159 to one help. You'll think you're his only customer when 1208 01:08:13.159 --> 01:08:15.639 you choose Frank durand the real estate man dot com 1209 01:08:15.679 --> 01:08:18.800 to list your home with Remax Alliance. Three All three 1210 01:08:18.880 --> 01:08:21.600 nine two zero sixteen twenty two. 1211 01:08:21.680 --> 01:08:31.640 Yeah, ripped news you needed, that's who you don't have? 1212 01:08:34.319 --> 01:08:36.279 Run anxious as fast as we can. 1213 01:08:37.199 --> 01:08:40.279 Shooter's gonna help come man. 1214 01:08:41.760 --> 01:08:50.039 Is the Troubleshooter Show. No Tom Martino, Hello Tom Martino, 1215 01:08:50.199 --> 01:08:53.520 Welcome to the show. Three All three seven one three 1216 01:08:53.640 --> 01:08:57.359 talk seven one three eight two five five. You know, 1217 01:08:57.800 --> 01:08:59.840 we talked about a lot of stuff today on Car Day. 1218 01:09:00.119 --> 01:09:04.279 Jeff fig West from camera transmission. We have Kevin Caulkin 1219 01:09:04.439 --> 01:09:08.479 from Shardan Autotech, and we've been talking about various car 1220 01:09:08.479 --> 01:09:15.239 related topics. It's really interesting to talk about noises and cars. 1221 01:09:15.640 --> 01:09:19.279 Do you know I look this up? Noises are the 1222 01:09:19.399 --> 01:09:24.479 number one complaint when it comes to cars, especially new cars, 1223 01:09:24.600 --> 01:09:28.640 the number one complaint meaning what is the noise? Isn't 1224 01:09:28.680 --> 01:09:32.199 that weird? So we talked about something also called what 1225 01:09:32.359 --> 01:09:34.680 was that condition? I looked it up here, hold on, 1226 01:09:34.760 --> 01:09:37.399 I have it here somewhere. It was anyway, Susanna, what 1227 01:09:37.600 --> 01:09:42.640 kind of phobia? Phobia? 1228 01:09:43.720 --> 01:09:43.880 Right? 1229 01:09:43.920 --> 01:09:48.359 I think I'm saying that basically, you just said, you 1230 01:09:48.399 --> 01:09:50.479 know what you just said, as soon as you just said, 1231 01:09:50.760 --> 01:09:57.520 me so phony, phony, me so phony. 1232 01:09:58.279 --> 01:10:02.920 I asked ai number one complaint of new cars, and 1233 01:10:03.119 --> 01:10:06.159 I have a totally different answer than what you got. 1234 01:10:06.640 --> 01:10:12.279 Well, I'm talking about all around. The most common complaint 1235 01:10:12.720 --> 01:10:15.880 starts with the noise. It may not end up being. 1236 01:10:18.640 --> 01:10:22.279 This says, and I'll bet you sales practices is number 1237 01:10:22.319 --> 01:10:23.159 one issue. 1238 01:10:23.199 --> 01:10:27.399 Mark. Oh, I'm talking about the car themselves for the noise. Yes, 1239 01:10:28.359 --> 01:10:33.399 and so the thing about noises, Kevin and Jeff, would 1240 01:10:33.479 --> 01:10:39.039 you agree with me that all cars have noises indicative 1241 01:10:39.079 --> 01:10:42.399 of them or unique to that one unit. 1242 01:10:42.520 --> 01:10:44.560 Yeah, there's no way getting around that. You've got a 1243 01:10:44.600 --> 01:10:47.000 lot of moving parts, though, you're gonna get noise. 1244 01:10:48.239 --> 01:10:51.960 Now, I will say, the quietest car I have ever 1245 01:10:52.039 --> 01:10:54.560 owned in my entire life is this BMW. 1246 01:10:55.359 --> 01:11:00.760 Oh you're saying that's quieter than that Model three. No way, Now, 1247 01:11:00.840 --> 01:11:03.119 I'm talking about Mark. I'm not talking about the engine 1248 01:11:03.239 --> 01:11:03.439 or that. 1249 01:11:03.520 --> 01:11:09.159 I'm talking about road noise and just noise, just interior cockpit. 1250 01:11:09.760 --> 01:11:13.800 It is the most quiet cockpit. And it's really baffling 1251 01:11:13.880 --> 01:11:18.039 to me. Now, is it true? I've heard this that 1252 01:11:18.079 --> 01:11:23.479 there's a certain amount in certain cars an R active 1253 01:11:24.159 --> 01:11:29.880 noise reduction going on. Do you know what active noise 1254 01:11:29.920 --> 01:11:33.960 reduction is? Same thing in your headphones? That's right. So 1255 01:11:34.119 --> 01:11:39.159 in an aviation headset, the microphone is picking up sound 1256 01:11:40.359 --> 01:11:43.960 and it has a sound wave, and then it generates 1257 01:11:44.439 --> 01:11:48.920 another sound wave counter to that to cancel it. It's 1258 01:11:49.000 --> 01:11:53.880 literally canceling out like an anecdote. No, no, like a yeah, 1259 01:11:53.880 --> 01:11:56.039 that's what is it? An antidote? Yeah, like you take 1260 01:11:56.079 --> 01:11:59.159 for poison. It's just like cancels it out. So what 1261 01:11:59.279 --> 01:12:04.439 it does that is it flattens the curve. You don't 1262 01:12:04.439 --> 01:12:08.239 hear that noise and you hear whatever they don't cancel. Well, 1263 01:12:08.319 --> 01:12:11.840 I heard that cars correct me if I'm wrong, Guys. 1264 01:12:12.319 --> 01:12:17.359 I hear that their entertainment or enfotainment centers emit a 1265 01:12:17.560 --> 01:12:24.600 small an R sound to cancel out noise. I get 1266 01:12:24.720 --> 01:12:28.319 zero road noise in my ass man, I mean nothing. 1267 01:12:30.039 --> 01:12:32.960 I'll bet you, Mark, I'll bet you it has active 1268 01:12:33.000 --> 01:12:39.199 noise reduction somewhere. I'm sure it does, because what it's 1269 01:12:39.279 --> 01:12:44.199 doing is sampling the cockpit sound, generating a counter sound, 1270 01:12:44.840 --> 01:12:47.640 and all your hearing is what's left. And what's left 1271 01:12:47.680 --> 01:12:51.439 would be your voice or something new, a new sound, 1272 01:12:51.479 --> 01:12:55.159 but the DIN would be canceled and the DIN would 1273 01:12:55.159 --> 01:13:01.199 be the road noise and whatever the car generate. But 1274 01:13:01.560 --> 01:13:05.279 that is really incredible technology if you think about it. 1275 01:13:05.840 --> 01:13:08.199 Mercedes I think was one of the first ones to 1276 01:13:08.239 --> 01:13:10.840 pioneer this. But I don't know if that's what's happening 1277 01:13:10.920 --> 01:13:15.520 in the Beamer. But man, is it unbelievably quiet? 1278 01:13:16.039 --> 01:13:21.239 Tom, your car is equipped with active noise cancelation technology. 1279 01:13:22.680 --> 01:13:29.439 It is Okay, isn't that weird? I wonder if it 1280 01:13:29.560 --> 01:13:32.119 was something you could turn on and off if you 1281 01:13:32.159 --> 01:13:37.119 would notice a big difference, Because if you think about it, 1282 01:13:37.680 --> 01:13:43.119 what they what they generate in active noise cancelation, they 1283 01:13:43.119 --> 01:13:46.880 can do away with extra insulation and stuff in the 1284 01:13:46.920 --> 01:13:49.520 car itself. Guys, wouldn't that be true? 1285 01:13:50.520 --> 01:13:56.520 Well, there's definitely some cars that are loaded up on installation. Yes, yeah, 1286 01:13:56.640 --> 01:13:57.039 of course. 1287 01:13:58.760 --> 01:14:00.680 Well what you say, if you have a really good 1288 01:14:00.760 --> 01:14:03.479 if you have a really good active noise cancelation system, 1289 01:14:03.800 --> 01:14:08.119 the less insallation you need, I think you'd still have 1290 01:14:08.159 --> 01:14:08.399 to have that. 1291 01:14:08.520 --> 01:14:09.960 I think you still have to have some just all 1292 01:14:09.960 --> 01:14:12.600 the vibrations and stuff can be absorbed in the insulation. 1293 01:14:13.279 --> 01:14:16.439 Yes, like good suspension. So listen to this man. 1294 01:14:16.600 --> 01:14:19.239 This is a complete opposite of. 1295 01:14:19.079 --> 01:14:20.319 What we're talking about. 1296 01:14:20.760 --> 01:14:27.039 Did you know that Chevies, especially the Corvettes, literally make 1297 01:14:27.359 --> 01:14:31.000 engine noises through the speakers that's fully. 1298 01:14:30.760 --> 01:14:33.760 Synthetic to make it sound more bad. 1299 01:14:35.840 --> 01:14:39.640 So when you're driving the outside people are inside people? 1300 01:14:39.920 --> 01:14:43.560 Is it for the cockpit? It's both. Do you know 1301 01:14:43.680 --> 01:14:47.239 my car? My car has a setting where you can 1302 01:14:47.319 --> 01:14:52.119 change the engine noise. Yeah, it's awesome, it says. One 1303 01:14:52.199 --> 01:14:57.000 is called classic European another one is called a muscle car, 1304 01:14:57.560 --> 01:15:00.760 and like you pick whatever sound you want. 1305 01:15:01.479 --> 01:15:02.199 Yeah, it's all fake. 1306 01:15:02.239 --> 01:15:04.520 Did you guys know that it's all programmed into your 1307 01:15:04.560 --> 01:15:06.720 stereo system and they just start playing. 1308 01:15:07.399 --> 01:15:09.760 But that means but they're talking about people on the 1309 01:15:09.800 --> 01:15:13.119 outside hearing it too, Yeah, of course, like when you 1310 01:15:13.119 --> 01:15:17.000 rev your engine up, I mean they're hearing fake noise. Now, 1311 01:15:17.039 --> 01:15:22.000 the G Wagon is totally silent, the electric g Wagon, 1312 01:15:22.079 --> 01:15:25.279 the G five eighty, which I decide is probably one 1313 01:15:25.279 --> 01:15:29.720 of the worst spies on Earth after really looking into it. 1314 01:15:30.039 --> 01:15:32.840 But it's just a cool idea, but it still sucks. 1315 01:15:33.560 --> 01:15:38.000 But the G five eighty generates noise for the outside 1316 01:15:38.039 --> 01:15:40.159 people to hear. So when you're and for the cockpit 1317 01:15:40.359 --> 01:15:42.439 when you're driving down the road, it sounds like a 1318 01:15:42.479 --> 01:15:45.720 gasoline car. I mean that's almost like saying, you know what, 1319 01:15:46.079 --> 01:15:48.840 when we make this model T, we're gonna put horse 1320 01:15:49.039 --> 01:15:54.640 hoofs sounds on it, you know, so we can you know, 1321 01:15:54.920 --> 01:15:58.319 reminisce about the horse and buggy. I mean, why would 1322 01:15:58.399 --> 01:16:00.640 you even want to do that? If you're trying to 1323 01:16:00.640 --> 01:16:03.720 get away from that technology? Why would you want to mimic? 1324 01:16:04.000 --> 01:16:06.000 Then you can you're seen in a parking lot, You're 1325 01:16:06.000 --> 01:16:08.199 heard in a parking lot if you're you know, sneaking 1326 01:16:08.239 --> 01:16:10.479 up behind somebody and you make a car noise when 1327 01:16:10.520 --> 01:16:12.119 you're electric ket Well, so is an. 1328 01:16:12.039 --> 01:16:15.079 Ice cream truck. So is an ice cream truck? We 1329 01:16:15.119 --> 01:16:16.600 get have bells and whistles. 1330 01:16:16.279 --> 01:16:16.640 I do. 1331 01:16:16.840 --> 01:16:19.159 It is weird when like one of these little super 1332 01:16:19.239 --> 01:16:23.520 ruser pulls up next to me, these little wrx's that 1333 01:16:23.680 --> 01:16:26.640 someone drop fifty grand into, and they look over and 1334 01:16:26.680 --> 01:16:30.079 they want to race. There's nothing I do I can 1335 01:16:30.119 --> 01:16:33.319 do to acknowledge. Okay, let's see who's faster. Because I 1336 01:16:33.319 --> 01:16:36.199 can't rev up. There's nothing I can do. I guess 1337 01:16:36.279 --> 01:16:37.640 I can give them the thumbs up. 1338 01:16:39.640 --> 01:16:40.399 Oh, I get it. 1339 01:16:40.720 --> 01:16:43.000 You don't have it down those kind of actions. 1340 01:16:44.800 --> 01:16:48.039 You're right, you know what. The biggest thing, the biggest 1341 01:16:48.079 --> 01:16:51.479 thing when I was driving my son's Model three, that 1342 01:16:51.840 --> 01:16:54.439 the car got pissed off at because I guess I 1343 01:16:54.479 --> 01:16:56.840 did it more than I ever thought in a million years. 1344 01:16:57.399 --> 01:17:00.239 Every once in a while I would have my on 1345 01:17:00.239 --> 01:17:04.000 the accelerator and as I'm coming to a stop and okay, 1346 01:17:04.039 --> 01:17:07.479 I don't do this anymore, but I'm a two foot driver. 1347 01:17:07.600 --> 01:17:13.920 Sometimes you are. That is so unnatural. Well, I don't 1348 01:17:13.960 --> 01:17:16.359 do it all the time. My foot stays on that 1349 01:17:16.520 --> 01:17:19.319 rest on the left hand side, my left foot, but 1350 01:17:19.439 --> 01:17:21.960 every once in a while it goes over to the 1351 01:17:21.960 --> 01:17:24.479 break to help out. I don't know. And I'm so 1352 01:17:25.079 --> 01:17:27.520 that the Tesla lets you know when you have both on. 1353 01:17:28.239 --> 01:17:30.560 Did you know that, Mark? You probably never. 1354 01:17:30.439 --> 01:17:32.640 Did it, And I'll tay you know that. I'll tell 1355 01:17:32.640 --> 01:17:36.319 you something that freaked me out. So generally with the 1356 01:17:36.399 --> 01:17:39.079 Tesla you only charge it to eighty percent. I mean 1357 01:17:39.119 --> 01:17:42.800 that's right from you know, Eline himself. If you're going 1358 01:17:42.840 --> 01:17:45.279 on a long trip, of course, but your typical every day, 1359 01:17:45.359 --> 01:17:47.880 so you charge it Deity. So the first time I 1360 01:17:48.000 --> 01:17:50.159 charged it to one hundred percent, because we were going 1361 01:17:50.199 --> 01:17:54.399 to go to Nebraska in it. When it's fully charged 1362 01:17:54.920 --> 01:17:59.159 and you start coming to a stop, Tesla has breaked themselves. 1363 01:17:59.199 --> 01:18:01.680 In fact, you own never need to use the brake 1364 01:18:02.079 --> 01:18:04.520 if you know how to drive it, because it starts 1365 01:18:04.560 --> 01:18:08.159 regenerating the battery going downhill and bring right. When it's 1366 01:18:08.199 --> 01:18:12.199 at one hundred percent, it could no longer charge the battery, 1367 01:18:12.640 --> 01:18:15.920 so that function is one hundred percent gone. So when 1368 01:18:15.960 --> 01:18:18.319 I let off the gas I'm used to it start 1369 01:18:18.399 --> 01:18:21.359 stopping and I'm rolling at full speed, and I thought 1370 01:18:21.399 --> 01:18:23.920 the damn thing was broken. I was ready to go 1371 01:18:23.960 --> 01:18:26.000 to the dealer because all of a sudden the breaking 1372 01:18:26.159 --> 01:18:28.960 wasn't working. And then I figured it out. When you're 1373 01:18:28.960 --> 01:18:31.880 at one hundred percent, it doesn't do that. Have you 1374 01:18:31.960 --> 01:18:33.399 witnessed that yet? 1375 01:18:34.920 --> 01:18:36.960 Well, I don't drive his car enough to know that, 1376 01:18:37.199 --> 01:18:40.359 got it? But one thing in the five eighty, you 1377 01:18:40.439 --> 01:18:44.319 can pick the amount of regeneration you want. You can 1378 01:18:44.359 --> 01:18:49.359 pick full, you can pick half, or you can pick none. 1379 01:18:49.560 --> 01:18:52.680 So you can control that with the five eighty, So 1380 01:18:52.760 --> 01:18:56.600 you actually pick whatever percentage of regeneration you want of 1381 01:18:56.640 --> 01:19:01.880 the of the coasting. Now, if you coasted down the 1382 01:19:01.920 --> 01:19:05.279 mountain like Mark will it be generating the battery. 1383 01:19:06.000 --> 01:19:09.319 Yeah, so what's really cool. I'll give you a great example. Man, 1384 01:19:09.880 --> 01:19:15.720 if we go up to Blackhawks, let's say, starting at 1385 01:19:15.760 --> 01:19:19.119 the bottom of seventy, going up to Blackhawk, I use 1386 01:19:19.840 --> 01:19:23.760 nine percent, let's just say nine percent battery. Coming back 1387 01:19:24.199 --> 01:19:26.439 I generally get about eight percent. 1388 01:19:26.880 --> 01:19:28.520 So it's really wild. 1389 01:19:29.079 --> 01:19:31.960 And that's the only really good example I can give, 1390 01:19:32.279 --> 01:19:35.880 because coming back is almost one hundred percent downhill and 1391 01:19:36.039 --> 01:19:39.479 I actually pick up like eight percent. I don't pick 1392 01:19:39.560 --> 01:19:41.920 up as much as I use to get there, but 1393 01:19:42.000 --> 01:19:44.680 it's damn close enough to why that would be against 1394 01:19:44.720 --> 01:19:45.199 the laws? 1395 01:19:45.279 --> 01:19:49.640 That would be against the laws yea of nature. You can't. 1396 01:19:49.720 --> 01:19:54.800 You can't. Ever, otherwise you'd have a competual of energy, right, 1397 01:19:54.880 --> 01:19:57.319 you'd have a you would have what's called a perpetual 1398 01:19:57.359 --> 01:20:01.079 motion machine, which we know except for nuts like JR. 1399 01:20:01.199 --> 01:20:02.640 They don't believe in stuff like that. 1400 01:20:02.720 --> 01:20:05.600 This is crazy. I just looked up that G five 1401 01:20:05.640 --> 01:20:10.319 eighty you're talking about. That range blows it does? 1402 01:20:10.640 --> 01:20:13.199 It does? That's because you know the ranges. It's like two. 1403 01:20:13.319 --> 01:20:16.880 You know that range is ex and it's exaggerated at 1404 01:20:16.880 --> 01:20:17.960 that probably right. 1405 01:20:18.079 --> 01:20:20.920 Well, and here's the worst part. Listen to this the 1406 01:20:20.960 --> 01:20:23.199 battery you can here. Here's what would kill you in 1407 01:20:23.199 --> 01:20:27.079 this car. The battery can be charged from ten to 1408 01:20:27.159 --> 01:20:29.479 eighty percent and thirty two minutes. 1409 01:20:30.199 --> 01:20:32.199 On a model ASS or the X. 1410 01:20:32.720 --> 01:20:36.239 I mean that's like, that's like twelve minutes, man, I 1411 01:20:36.279 --> 01:20:39.199 mean that's like three times the amount of sitting there 1412 01:20:39.239 --> 01:20:39.960 at a charger. 1413 01:20:40.039 --> 01:20:41.119 That's just crazy. 1414 01:20:41.319 --> 01:20:43.319 And you're gonna have to go to the charger a 1415 01:20:43.319 --> 01:20:46.560 lot more because the range is half. Did they use 1416 01:20:46.640 --> 01:20:49.279 the same metal Is it a big heavy son of 1417 01:20:49.279 --> 01:20:52.199 a gun or did they go fibers the same Martin. 1418 01:20:52.840 --> 01:20:55.199 All they did was took a G wagon. I swear 1419 01:20:55.239 --> 01:20:57.479 to you. They took a G wagon and put four 1420 01:20:57.520 --> 01:20:59.319 motors on one mom each wheel. 1421 01:21:00.279 --> 01:21:00.600 Wow. 1422 01:21:02.560 --> 01:21:05.560 No, it's the dumbest. They just wanted to get on 1423 01:21:05.560 --> 01:21:10.039 on the EV thing, so they did very little. They 1424 01:21:10.039 --> 01:21:13.760 put one little slit in the back fenders for airflow. 1425 01:21:13.840 --> 01:21:16.479 It's the most ridiculous thing you ever want to see. 1426 01:21:16.640 --> 01:21:19.720 It's you know, I thought they would redesign the body 1427 01:21:19.760 --> 01:21:22.479 a little, right, but they want to keep that square 1428 01:21:22.560 --> 01:21:25.960 G wagon look. And it's you know, I was really 1429 01:21:26.640 --> 01:21:28.600 enamored by it at first, but the more I looked 1430 01:21:28.640 --> 01:21:33.119 into it, it's got every disadvantage of a gasoline car. 1431 01:21:33.760 --> 01:21:36.239 And I'll tell you anyway, since you've been looking just 1432 01:21:36.319 --> 01:21:39.560 real quick at different evs, I'll tell you something else 1433 01:21:39.640 --> 01:21:42.399 that all of them do, including Tesla, all of them 1434 01:21:42.439 --> 01:21:45.760 so like ours is a long range, our current model 1435 01:21:45.800 --> 01:21:47.880 less it's supposed to get four hundred and twelve. 1436 01:21:49.359 --> 01:21:51.399 But if you put a bowling ball in the back, 1437 01:21:51.479 --> 01:21:52.600 that's like three ninety. 1438 01:21:52.680 --> 01:21:55.880 Now you put two bowling bags or two bowling balls 1439 01:21:55.880 --> 01:21:59.920 in the back, you're you're at, you know, maybe three seventy. 1440 01:22:00.159 --> 01:22:03.159 You put two passengers in the back, so four people 1441 01:22:03.439 --> 01:22:06.079 and then two bowling balls, you're down around three hundred 1442 01:22:06.159 --> 01:22:09.680 or less. I mean you're talking no air conditioner on, 1443 01:22:09.880 --> 01:22:14.039 no heater on, no wind, no headwind coming at you 1444 01:22:14.439 --> 01:22:17.720 on a flat road with one person that weighs like 1445 01:22:17.760 --> 01:22:20.720 one hundred and sixty. That's where you get to four 1446 01:22:20.800 --> 01:22:25.520 hundred and ten on mine. It's so bs, Oh, I 1447 01:22:25.560 --> 01:22:27.560 get it. So that's okay, we got more coming up 1448 01:22:27.600 --> 01:22:29.880 on the troubles. Could be one hundred and thirty if 1449 01:22:29.920 --> 01:22:31.039 you had four people and. 1450 01:22:31.039 --> 01:22:34.680 No I know, I know by the way Denver region 1451 01:22:34.800 --> 01:22:36.960 dot com you heard Mark talking about their weight loss. 1452 01:22:36.960 --> 01:22:39.279 They also do stem cell therapy. I can't say enough 1453 01:22:39.279 --> 01:22:42.600 about I've actually went through it and it works. Denver 1454 01:22:42.800 --> 01:22:52.319 Region dot com. Go with a sure thing Denver's best 1455 01:22:52.399 --> 01:22:55.279 roofer Excel Roofing dot com. You don't pay a cent 1456 01:22:55.479 --> 01:23:02.279 until you're content for an insurance checkup free, no obligation. 1457 01:23:02.279 --> 01:23:06.119 In comparison, call Compass Insurance paying too much your coverage 1458 01:23:06.159 --> 01:23:08.800 at dozens of insurance companies find out now three all 1459 01:23:08.880 --> 01:23:11.319 three seven seven to one help. You'll think you're his 1460 01:23:11.479 --> 01:23:14.119 only customer when you choose Frank durand the real estate 1461 01:23:14.159 --> 01:23:17.399 Man dot com to list your home with Remax Alliance 1462 01:23:17.640 --> 01:23:24.640 three all three nine two zero sixteen twenty two. Hi 1463 01:23:24.840 --> 01:23:29.239 tom Archino, your troubleshooter three O three seven to one 1464 01:23:29.359 --> 01:23:32.640 three talk seven one three A two five five KH 1465 01:23:32.760 --> 01:23:35.920 Home solutions for all of your exterior needs on your 1466 01:23:35.920 --> 01:23:39.960 home with a company sixty five years strong, and that's 1467 01:23:40.159 --> 01:23:50.560 kinh Khwindows dot com. So let's talk to Shanna. She's 1468 01:23:50.560 --> 01:23:53.720 got a complaint. Did anyone get them on the phone 1469 01:23:53.840 --> 01:23:57.319 or sus did you call them about this? Makes really truck? 1470 01:23:58.079 --> 01:24:00.880 It's a complaint. She just wants to know of things normal. 1471 01:24:02.399 --> 01:24:06.199 Okay, So she had Gravina's windows do some windows for 1472 01:24:06.239 --> 01:24:08.520 her Shauna, what did tell me what went on? 1473 01:24:10.199 --> 01:24:12.560 Yeah, so they put our windows in last July and 1474 01:24:12.600 --> 01:24:15.800 there were some issues like one head of scratch. They 1475 01:24:15.800 --> 01:24:19.399 didn't slide correctly, like they were put in backwards, and 1476 01:24:19.439 --> 01:24:24.359 then had a couple guys come out, and then some 1477 01:24:24.439 --> 01:24:27.960 of them weren't actually installed properly, so they fixed that. 1478 01:24:28.960 --> 01:24:32.239 They were missing like the nail hole covers on them. 1479 01:24:35.159 --> 01:24:36.640 But the real issue at the end of the day 1480 01:24:36.760 --> 01:24:39.840 was one of them that didn't slide and still doesn't slide, 1481 01:24:39.880 --> 01:24:43.920 and so their fix was WB forty. Well it still 1482 01:24:43.960 --> 01:24:45.600 doesn't slide. 1483 01:24:46.000 --> 01:24:47.960 They had, you know, there's now wait a minute, wait 1484 01:24:47.960 --> 01:24:50.760 a minute, is it wait a minute, wait a minute. 1485 01:24:50.960 --> 01:24:53.279 So when you say it doesn't slide, tell me about it. 1486 01:24:54.520 --> 01:24:54.760 Yeah. 1487 01:24:54.800 --> 01:24:57.640 So it gets caught up in the middle. Okay, so 1488 01:24:57.680 --> 01:25:00.800 it takes two hands and like all your to push it. 1489 01:25:01.399 --> 01:25:03.720 The guy thought it was like, oh, it's not shimmed 1490 01:25:03.720 --> 01:25:07.359 in there correctly. It's not square right now, that's right, 1491 01:25:07.600 --> 01:25:11.119 squared it up, okay, but it still doesn't do it. 1492 01:25:11.239 --> 01:25:14.199 He's six foot four and he's like, oh, it worked. 1493 01:25:14.800 --> 01:25:17.399 I'm five to five and I'm like, it still takes 1494 01:25:17.399 --> 01:25:19.840 me two hands and it gets hung up in the middle. 1495 01:25:19.760 --> 01:25:22.079 And all the other ones, all the other ones open 1496 01:25:22.479 --> 01:25:23.239 just really easily. 1497 01:25:23.359 --> 01:25:23.560 Right. 1498 01:25:24.119 --> 01:25:26.399 Oh yeah, yeah, it's one handed. Well, you know, like 1499 01:25:26.479 --> 01:25:27.199 this is simple. 1500 01:25:27.239 --> 01:25:29.439 I mean, this is simple. We'll just get it fixed 1501 01:25:29.439 --> 01:25:29.680 for you. 1502 01:25:29.760 --> 01:25:30.039 Okay. 1503 01:25:30.079 --> 01:25:32.560 Well, here's the thing. This is the question that I 1504 01:25:32.760 --> 01:25:36.119 was proposed that they're fixing it. They've got to deal 1505 01:25:36.159 --> 01:25:39.600 with the manufacturer. But they wanted to pay the small 1506 01:25:39.640 --> 01:25:40.960 balance left on the bill. 1507 01:25:41.399 --> 01:25:43.800 That's the question. I thought, Well, why would I have it? 1508 01:25:44.000 --> 01:25:46.359 If they were put in way back then, why would 1509 01:25:46.359 --> 01:25:47.359 you still owe money? 1510 01:25:47.920 --> 01:25:49.600 They did like in house finance. 1511 01:25:49.680 --> 01:25:51.720 Well, first of all, first of all, wait a minute, 1512 01:25:52.039 --> 01:25:53.359 how much do you owe? 1513 01:25:54.199 --> 01:25:56.680 Five hundred dollars? So I kept five hundred. 1514 01:25:56.399 --> 01:26:01.079 Dollars because it did that's chicken feet, Yeah, that's chicken feed. 1515 01:26:01.119 --> 01:26:02.079 That's not a big deal. 1516 01:26:02.960 --> 01:26:03.159 Yeah. 1517 01:26:03.279 --> 01:26:08.560 The daily installer left. I immediately pointed out some things, 1518 01:26:08.680 --> 01:26:11.720 and so I didn't pay the balance in full. Well, 1519 01:26:11.880 --> 01:26:14.720 you know, the owner called me like a month ago 1520 01:26:14.720 --> 01:26:16.760 and he yelled at me and goes, you just don't 1521 01:26:16.800 --> 01:26:18.920 want to pay your balance, And I said, I have 1522 01:26:18.960 --> 01:26:21.560 a window that's not fixed. So the guy came out, 1523 01:26:21.640 --> 01:26:25.439 reached himed it first. First they're fixed. Was WD forty 1524 01:26:25.960 --> 01:26:29.960 and it was silicone, not the real WD forty, still 1525 01:26:29.960 --> 01:26:32.560 didn't work. The track of the window has gray in it, 1526 01:26:32.840 --> 01:26:35.720 so you can tell there's an issue because it's doing 1527 01:26:35.800 --> 01:26:37.880 something to the rollers. None of the other tracks have 1528 01:26:38.319 --> 01:26:42.000 like gray from the rollers dragging. But the issue is 1529 01:26:42.359 --> 01:26:44.840 so I they want me to pay, and then it's 1530 01:26:44.880 --> 01:26:48.239 a manufacturer's issue, like pay your balance and full, then 1531 01:26:48.279 --> 01:26:51.800 it's the manufacturer's issue. And I just I don't know. 1532 01:26:52.479 --> 01:26:58.560 Like Shauna, Shauna, no matter, Shawna, no matter what, whether 1533 01:26:58.600 --> 01:27:05.239 it's the manufacturer or Gravinas will stand behind it. Who's 1534 01:27:05.279 --> 01:27:06.920 the one that told you you just don't want to 1535 01:27:06.960 --> 01:27:08.720 pay your bill? Who said that to you? 1536 01:27:08.840 --> 01:27:09.079 Nick? 1537 01:27:09.479 --> 01:27:13.119 Nick Gravina? He yelled and was pretty inappropriate. 1538 01:27:13.239 --> 01:27:15.159 Oh dear, I don't know. I can't see that guy 1539 01:27:15.279 --> 01:27:16.600 yelling to save my life. 1540 01:27:16.640 --> 01:27:21.680 But okay, Oh listen, Shauna, listen, Shauna. I don't know 1541 01:27:21.720 --> 01:27:24.439 what was said or what wasn't said, or I don't 1542 01:27:24.479 --> 01:27:27.800 know if may I don't know. I just don't. You know, 1543 01:27:27.960 --> 01:27:32.279 everybody has a bad day, everybody gets pissed, everybody capable. 1544 01:27:32.520 --> 01:27:36.319 Let's give Nick a call. She's in Yeah, listen, Shawna 1545 01:27:36.399 --> 01:27:37.399 one thing I'm going to tell you for. 1546 01:27:37.399 --> 01:27:39.800 Sew Honestly, Tom, I don't want to deal with Nick 1547 01:27:39.840 --> 01:27:43.720 again like she's dealing with my husband now, because he's 1548 01:27:43.760 --> 01:27:46.279 just so inappropriate. I just wanted that. 1549 01:27:46.680 --> 01:27:50.279 When you say inappropriate, what do you mean inappropriate yelling? 1550 01:27:50.720 --> 01:27:52.880 Like told me I didn't want to pay my effing 1551 01:27:52.960 --> 01:27:57.960 bill and I just want to get to I just 1552 01:27:58.000 --> 01:27:59.960 want my windows to be fixed and be done with it. 1553 01:28:00.560 --> 01:28:05.439 And I just I just don't understand like I have 1554 01:28:05.520 --> 01:28:09.399 to pay to the warranty work, you know, like done, 1555 01:28:09.560 --> 01:28:12.199 Like I just want it done. That's why withheld the money. 1556 01:28:12.920 --> 01:28:14.800 Well, even if you don't want to talk to him, 1557 01:28:14.800 --> 01:28:16.399 we're going to get them on. So we're going to 1558 01:28:16.479 --> 01:28:19.439 see what his side is. But if if what's going 1559 01:28:19.479 --> 01:28:21.680 on is going on, I'm sure they'll get out there 1560 01:28:21.720 --> 01:28:22.239 and fix it. 1561 01:28:23.319 --> 01:28:26.239 Okay, Well they said it's a warranty to manufacturer, they 1562 01:28:26.279 --> 01:28:27.119 can't do anything. 1563 01:28:28.000 --> 01:28:30.199 Oh maybe that is the case. I just don't know. 1564 01:28:31.359 --> 01:28:31.800 I have a. 1565 01:28:31.760 --> 01:28:34.840 Message into him, give me a minute, and. 1566 01:28:35.439 --> 01:28:40.119 I act as an intermediary if you guys need me to. Yeah, 1567 01:28:40.319 --> 01:28:44.000 we're sorry, this is happening. Listen. Like I said, I'm 1568 01:28:44.000 --> 01:28:46.439 not sure what was said or how it happened, but 1569 01:28:46.840 --> 01:28:53.479 how long? How he's dealing with you last summer, last July. Yeah, 1570 01:28:53.520 --> 01:28:56.520 but we will take care of it, Jean, thank you. 1571 01:28:56.640 --> 01:28:57.000 I do. 1572 01:28:57.159 --> 01:28:59.920 I will tell you here's what's odd. He let me. 1573 01:29:00.159 --> 01:29:03.079 Let me just say what's odd, Seanna. I'm not doubting you, 1574 01:29:03.239 --> 01:29:05.800 and I'm saying everybody has a good or bad day. 1575 01:29:06.119 --> 01:29:09.000 But in general, we just don't get these complaints about 1576 01:29:09.000 --> 01:29:13.159 these people. We just don't. And they do thousands of installations. 1577 01:29:13.359 --> 01:29:17.359 So the good news is it's not their normal mode. 1578 01:29:17.720 --> 01:29:21.039 Something something went to wry. You know, it happens, We're 1579 01:29:21.079 --> 01:29:22.479 going to figure it out. 1580 01:29:23.359 --> 01:29:25.920 You know. The Yelp reviews aren't great. But one of 1581 01:29:25.920 --> 01:29:29.920 my neighbors had their windows, use their use them for windows, 1582 01:29:29.920 --> 01:29:33.039 and they had a decent experience, so it was like cool. 1583 01:29:33.159 --> 01:29:35.680 You know, it's word of mouth is more than anything 1584 01:29:35.760 --> 01:29:39.800 for me, you know. And but their Yelp reviews are 1585 01:29:39.880 --> 01:29:41.079 not great. 1586 01:29:41.680 --> 01:29:44.399 Yeah, And one thing I've noticed with the reviews, Okay, 1587 01:29:44.560 --> 01:29:46.680 you're always going to hear about the bad reviews more 1588 01:29:46.720 --> 01:29:50.199 than you will good ones because usually people, unless people 1589 01:29:50.279 --> 01:29:52.960 are super elated, they don't put a review up. And 1590 01:29:53.039 --> 01:29:56.159 if they're pissed, just even a little, they'll put it up. 1591 01:29:57.840 --> 01:30:00.319 I'm gonna take a break and I do you want 1592 01:30:00.399 --> 01:30:02.760 Nick to comment on this, Shauna? And he doesn't have 1593 01:30:02.760 --> 01:30:04.279 to deal with you directly, but I want him to 1594 01:30:04.319 --> 01:30:12.359 comment on this. Right after this, go with a sure 1595 01:30:12.479 --> 01:30:15.920 thing Denver's Best roofer Excel Roofing dot com. You don't 1596 01:30:15.920 --> 01:30:21.960 pay a cent until you're content. Time for an insurance 1597 01:30:22.039 --> 01:30:25.760 check up free, no obligation. In comparison, call Compass Insurance 1598 01:30:25.920 --> 01:30:28.920 paying too much your coverage at dozens of insurance companies 1599 01:30:29.000 --> 01:30:31.039 find out now three oh three, seven to seven to 1600 01:30:31.079 --> 01:30:33.840 one help. You'll think you're his only customer when you 1601 01:30:33.920 --> 01:30:36.359 choose Frank durand the real estate Man dot com to 1602 01:30:36.439 --> 01:30:39.640 list your home with Remax Alliance three oh three nine 1603 01:30:39.680 --> 01:30:46.840 two zero sixteen twenty two. Hi Tom Martsino here three 1604 01:30:46.880 --> 01:30:50.199 oh three seven one three talks seven one three eight 1605 01:30:50.199 --> 01:30:54.680 two five five. So, Nick Gravina, We had a woman 1606 01:30:54.720 --> 01:30:57.600 on who said that she had numerous problems with an 1607 01:30:57.600 --> 01:31:01.039 insalation windows and they were all taking care of except 1608 01:31:01.119 --> 01:31:04.760 one a window that does not open or close properly. 1609 01:31:05.079 --> 01:31:08.000 It's a slider. She was told to use w D 1610 01:31:08.199 --> 01:31:12.239 forty or some silicone and it doesn't work, but she 1611 01:31:12.359 --> 01:31:16.039 says she's just feels bad that not only was it 1612 01:31:16.119 --> 01:31:19.640 not handled correctly, she feels that you were kind of 1613 01:31:19.720 --> 01:31:22.880 rude to her. And there's no there's no easy way 1614 01:31:22.920 --> 01:31:25.479 to say that. Isn't that what she said? Mark? Yeah, 1615 01:31:25.560 --> 01:31:28.319 she basically said what word did she use? 1616 01:31:29.239 --> 01:31:33.439 He was inappropriate and inappropriates what. 1617 01:31:33.760 --> 01:31:36.960 You feel like. Five. She has a five hundred dollars 1618 01:31:36.960 --> 01:31:42.119 balance that she doesn't want to pay, and she's afraid 1619 01:31:42.119 --> 01:31:45.000 if she pays it, she's going to be tossed to 1620 01:31:45.039 --> 01:31:48.039 the manufacturer to deal with for the met and she 1621 01:31:48.119 --> 01:31:52.119 doesn't believe it's the window. She believes it's the installation. 1622 01:31:52.319 --> 01:31:56.520 But she also believes whether it's the installation or the manufacturer, 1623 01:31:56.840 --> 01:31:59.560 Gravinas is the one she dealt with and she wants 1624 01:31:59.560 --> 01:32:02.640 them to So go ahead, Nick, I'll let you have 1625 01:32:02.720 --> 01:32:03.239 it from here. 1626 01:32:05.079 --> 01:32:07.239 So yeah, we've been out to her house several times. 1627 01:32:07.319 --> 01:32:09.520 Every time we go out there, we fix something, something 1628 01:32:09.520 --> 01:32:12.000 else comes up, we fix it, something else comes up, 1629 01:32:12.399 --> 01:32:14.600 we fix it, something else comes up, and we just 1630 01:32:15.119 --> 01:32:17.279 keep going. We were there last week again. We had 1631 01:32:17.279 --> 01:32:19.399 to reset a window a little bit because it was 1632 01:32:19.439 --> 01:32:21.319 deemed it was probably a little out of level or 1633 01:32:21.319 --> 01:32:22.359 a little of square. 1634 01:32:23.199 --> 01:32:24.760 So we fix that, we get. 1635 01:32:24.560 --> 01:32:28.600 Done with it, and she doesn't. 1636 01:32:28.640 --> 01:32:32.199 Like how it operates, and you know, my tech brought 1637 01:32:32.199 --> 01:32:35.560 back videos of her operating it and him operating it. 1638 01:32:36.560 --> 01:32:37.920 She thinks it operates hard. 1639 01:32:38.760 --> 01:32:39.800 I see it in the videos. 1640 01:32:39.800 --> 01:32:42.920 I told her that yesterday. But my tech operates it 1641 01:32:43.119 --> 01:32:46.800 just fine. And again I said, man, at this point, 1642 01:32:46.880 --> 01:32:49.239 I don't know what else me as a company can 1643 01:32:49.279 --> 01:32:52.560 do besides to get the manufacturer out there. And to 1644 01:32:52.600 --> 01:32:56.039 get the manufacturer out there, we have to close out 1645 01:32:56.039 --> 01:32:59.640 the account to get the warranty papers processed, so then 1646 01:32:59.680 --> 01:33:03.119 the main manufactor can get involved. Because my tech thinks, 1647 01:33:03.199 --> 01:33:08.199 if anything, it's the window itself, you know, And that's 1648 01:33:08.239 --> 01:33:10.760 what I told her yesterday. She just doesn't like what 1649 01:33:10.760 --> 01:33:13.840 I'm telling her. She doesn't think that she has to 1650 01:33:13.840 --> 01:33:15.840 pay it until it's fixed, and I understand that, but 1651 01:33:15.880 --> 01:33:18.439 we've been out there several times. At this point we 1652 01:33:18.520 --> 01:33:21.960 think it is a manufacturing issue. I can't do anything 1653 01:33:22.000 --> 01:33:24.239 about it. I got to get the manufacturer there. But 1654 01:33:24.319 --> 01:33:27.039 she does not have a warranty with the manufacturer yet 1655 01:33:27.079 --> 01:33:29.239 because she's not closed out her account. 1656 01:33:29.399 --> 01:33:29.880 How long. 1657 01:33:32.720 --> 01:33:33.560 How long is she owed? 1658 01:33:34.039 --> 01:33:37.359 A year? A year mark? Almost. I don't know, But 1659 01:33:37.439 --> 01:33:38.439 here's what I mean. 1660 01:33:38.439 --> 01:33:41.680 I think we did our job like probably in mid 1661 01:33:42.000 --> 01:33:44.319 last summer, and then yeah, there were some things we 1662 01:33:44.359 --> 01:33:46.760 had to get, you know, some new parts and stuff, 1663 01:33:46.760 --> 01:33:49.800 and then we had holiday spans and all this other stuff. 1664 01:33:49.840 --> 01:33:51.039 So it's been a. 1665 01:33:50.960 --> 01:33:51.319 While and. 1666 01:33:53.920 --> 01:33:56.520 Let's just let's just work on going forward. So she 1667 01:33:56.680 --> 01:34:01.760 pays the balance that the warranty is triggered. The manufacturer 1668 01:34:01.800 --> 01:34:04.800 comes out there, he says, there's nothing wrong with the window. 1669 01:34:05.119 --> 01:34:08.079 Has that ever happened? Where you? What would you do? 1670 01:34:11.720 --> 01:34:13.680 Or do you that's the rock and a hard place, 1671 01:34:13.720 --> 01:34:16.039 you know. Again, yesterday she said, oh, you're just gonna 1672 01:34:16.079 --> 01:34:18.520 throw me to the manufacturer, and I got to deal 1673 01:34:18.520 --> 01:34:21.560 with said absolutely not. I said, we procure that. On 1674 01:34:21.600 --> 01:34:24.079 our side. I just I can't do anything if I 1675 01:34:24.079 --> 01:34:27.199 don't manufacture the window. We've done everything in our power 1676 01:34:28.039 --> 01:34:29.000 to make that window. 1677 01:34:29.199 --> 01:34:32.199 Is it in? So you're convinced it it's well, let 1678 01:34:32.239 --> 01:34:36.439 me just ask you this. Are you saying, do you 1679 01:34:36.640 --> 01:34:40.119 suspect that the manufacturer might come out and say there's 1680 01:34:40.159 --> 01:34:43.960 nothing wrong with this and there's nothing It operates as 1681 01:34:43.960 --> 01:34:44.399 it should. 1682 01:34:44.680 --> 01:34:47.600 Are you thinking there's nothing wrong with it? And the 1683 01:34:47.680 --> 01:34:50.159 text on video and the window opens. 1684 01:34:50.199 --> 01:34:52.760 Fine. Yeah, but here's what I want to know. Is 1685 01:34:52.800 --> 01:34:56.119 the window different than her other sliders. That's easy to 1686 01:34:56.159 --> 01:35:00.159 figure out. Do her other sliders move differently than that one. 1687 01:35:01.079 --> 01:35:03.880 My tech thinks that, yes, one of the sashes, it's 1688 01:35:03.880 --> 01:35:07.319 a double sliding window. That one sash is a little 1689 01:35:07.319 --> 01:35:09.920 bit harder than the other ones. And again we never 1690 01:35:09.960 --> 01:35:12.359 told her to lube them up on WD forty at all. 1691 01:35:12.720 --> 01:35:14.520 There's one point when I told said, ma'am, we can 1692 01:35:14.560 --> 01:35:17.279 add some some loub to her windows, and she said, 1693 01:35:17.359 --> 01:35:20.239 I don't want that. She's like, I don't want WD forty. 1694 01:35:20.279 --> 01:35:22.680 I said, well, it's not WD forty to oil base, 1695 01:35:23.439 --> 01:35:26.520 it's a dry lube WD forty. And again we offered 1696 01:35:26.520 --> 01:35:30.560 to do that, not telling her to do that, and 1697 01:35:30.600 --> 01:35:34.039 again so that when he was up there, and again 1698 01:35:34.119 --> 01:35:37.680 I we usually try to fix everything in house. I've 1699 01:35:37.720 --> 01:35:40.119 exhausted that at this point. We've been up to her 1700 01:35:40.119 --> 01:35:45.159 house probably six seven times. Actually everything I humanly can 1701 01:35:45.199 --> 01:35:47.760 at this point, and this is my only thing at 1702 01:35:47.760 --> 01:35:50.880 this point. And we still work with the manufacturer. We 1703 01:35:50.960 --> 01:35:53.640 procure them, we tell them, we give them our notes, 1704 01:35:53.880 --> 01:35:56.720 we can give them our videos. She can go up there. 1705 01:35:57.000 --> 01:35:58.439 You know with the if I got to get my 1706 01:35:58.520 --> 01:36:01.199 teg up there with the manufacturer, sure we can do 1707 01:36:01.279 --> 01:36:03.439 that too, but the manufacturer won't come out if there's 1708 01:36:03.479 --> 01:36:05.479 not a warranty. 1709 01:36:05.720 --> 01:36:09.319 Now, Shauna, I want to ask you something. Now, do 1710 01:36:09.359 --> 01:36:13.159 you believe a company that's been around sixty years or more? 1711 01:36:13.800 --> 01:36:17.079 Do you believe that they're just trying to trick you 1712 01:36:17.119 --> 01:36:20.000 into paying five hundred dollars and they're not going to 1713 01:36:20.039 --> 01:36:20.560 do anything. 1714 01:36:21.920 --> 01:36:24.199 I don't have a lot of confidence in the company 1715 01:36:24.640 --> 01:36:25.439 based on I know. 1716 01:36:25.479 --> 01:36:28.279 I asked you a question, Shawna. Do you think that 1717 01:36:28.359 --> 01:36:31.239 they're just trying to trick you into getting the last 1718 01:36:31.279 --> 01:36:33.920 five hundred dollars because that's going to make or break 1719 01:36:33.960 --> 01:36:36.720 them and they're not planning on following up. Is that 1720 01:36:36.800 --> 01:36:37.199 your day? 1721 01:36:37.479 --> 01:36:39.960 No, I don't think five hundred dollars is going to 1722 01:36:40.000 --> 01:36:40.720 make or break. 1723 01:36:40.560 --> 01:36:42.279 Them at all. No, I don't. 1724 01:36:42.720 --> 01:36:46.920 I do not have full confidence that they would follow up. 1725 01:36:47.359 --> 01:36:51.000 I feel like based on the way Nick spoken to 1726 01:36:51.039 --> 01:36:52.439 me in a way I have been treated. 1727 01:36:52.279 --> 01:36:58.319 Shawna, Oh you are really the Shawna. Shawna. They've been 1728 01:36:58.319 --> 01:37:01.600 on a refer less twenty five years and never once 1729 01:37:01.680 --> 01:37:02.960 and I. 1730 01:37:02.880 --> 01:37:04.880 Think that's great. I think that's great. 1731 01:37:05.439 --> 01:37:11.640 Not once, not once have we had someone say they 1732 01:37:11.760 --> 01:37:16.039 left a problem unresolved, Not once, they just. 1733 01:37:16.039 --> 01:37:20.880 Had somebody out there that I'm just asking you, is 1734 01:37:20.920 --> 01:37:24.920 it reasonable? Is it reasonable that if they did not 1735 01:37:25.159 --> 01:37:29.600 have one complaint on not following up in twenty five years, 1736 01:37:30.079 --> 01:37:33.199 is it reasonable to assume that he wants to pay 1737 01:37:33.199 --> 01:37:37.359 off the bill, invoke the warranty, and get the manufacturer's help. 1738 01:37:37.680 --> 01:37:41.560 Is that reasonable? Yes? 1739 01:37:41.680 --> 01:37:44.520 However, I wanted my question what to you. 1740 01:37:44.640 --> 01:37:45.560 Was is that normal? 1741 01:37:45.880 --> 01:37:46.600 Is that normal? 1742 01:37:46.800 --> 01:37:48.920 That's that's the reason that was What normal is? 1743 01:37:49.840 --> 01:37:52.560 What is what normal is? 1744 01:37:52.640 --> 01:37:55.840 What normal that you pay your balance to get a warranty? 1745 01:37:57.439 --> 01:38:01.159 Well, I know this. It starts, it starts from the finish. Yes, 1746 01:38:01.239 --> 01:38:04.840 that is very normal. Yes, it is in a car, 1747 01:38:05.039 --> 01:38:07.279 and a car it's called an in service date. 1748 01:38:08.800 --> 01:38:12.199 Shauna, that's my question. What I called was I feel 1749 01:38:12.199 --> 01:38:14.239 like I'm going to get thrown to the wolves. So 1750 01:38:14.680 --> 01:38:17.239 that was Shauna's first question when I talked to your ad. 1751 01:38:17.600 --> 01:38:21.199 But when you say, when you say, listen, when you 1752 01:38:21.279 --> 01:38:23.079 say you feel like you're going to be thrown to 1753 01:38:23.159 --> 01:38:26.640 the wolves, and you just said you don't think five 1754 01:38:26.720 --> 01:38:31.079 hundred dollars is going to make or break then then 1755 01:38:31.159 --> 01:38:34.319 why would they be going through all of this? Tell 1756 01:38:34.359 --> 01:38:37.319 me you're not making sense to me. What does your 1757 01:38:37.359 --> 01:38:38.239 husband think. 1758 01:38:40.079 --> 01:38:40.359 About? 1759 01:38:40.399 --> 01:38:43.600 What about this? You've talked to him? What does he 1760 01:38:43.680 --> 01:38:45.000 think about the balance? 1761 01:38:47.159 --> 01:38:50.800 We just want to warrant the window fixed, that's all, okay. 1762 01:38:50.960 --> 01:38:52.720 I wouldn't be able to we wouldn't be able to 1763 01:38:52.800 --> 01:38:53.520 sell our house. 1764 01:38:53.600 --> 01:38:56.800 Why didn't she ask do you feel? Do you feel? 1765 01:38:57.319 --> 01:39:01.119 Do you feel by withholding five hundred dollars, you're expediting 1766 01:39:01.159 --> 01:39:03.880 the prompt. You're putting pressure on them to get it 1767 01:39:03.920 --> 01:39:06.840 fixed by keeping five hundred dollars. 1768 01:39:08.359 --> 01:39:11.359 Hey, Tom, you see yourself on the show, like, don't 1769 01:39:11.359 --> 01:39:13.359 ever give contractors money up front. 1770 01:39:14.079 --> 01:39:15.359 Make sure well done. 1771 01:39:15.680 --> 01:39:20.079 You're absolutely right, You're absolutely right. Don't ever pay money 1772 01:39:20.159 --> 01:39:23.399 upfront for nothing. The damn job is complete. You're not 1773 01:39:23.520 --> 01:39:27.119 giving money up front? Hang up, I'm done. I'm done. 1774 01:39:27.359 --> 01:39:32.079 I'm done. Goodbye, Shauna, my god in heaven. Yeah, don't 1775 01:39:32.079 --> 01:39:36.479 give money up front. Let's see the entire job is done. Hmm, 1776 01:39:36.840 --> 01:39:39.239 don't give money up front now, Tom, You. 1777 01:39:39.279 --> 01:39:41.359 Said not to give money up front. Yes, I did, 1778 01:39:43.039 --> 01:39:46.840 And I said, actually, there are some caveats there if 1779 01:39:46.880 --> 01:39:52.359 in fact the job is started or materials are ordered 1780 01:39:52.399 --> 01:39:56.239 in your name, plans have been done, et cetera, et cetera. 1781 01:39:56.439 --> 01:39:59.960 There are times you make reasonable deposits. There are times 1782 01:40:00.119 --> 01:40:02.520 you do that. You don't pay up front for nothing? 1783 01:40:02.680 --> 01:40:03.840 What were you gonna say? Sorry? 1784 01:40:03.920 --> 01:40:06.359 Well, if it's custom, I mean, my god, if it's 1785 01:40:06.399 --> 01:40:07.359 a custom product. 1786 01:40:07.439 --> 01:40:08.439 I'll give you an example. 1787 01:40:08.800 --> 01:40:12.279 I am literally using Gravina right now for a sliding door. 1788 01:40:12.600 --> 01:40:17.279 Our sliding door is not a normal size. The manufacturer 1789 01:40:17.680 --> 01:40:21.399 literally has to build it for our hole, if you will, so, 1790 01:40:21.520 --> 01:40:24.399 I paid eighteen hundred bucks up front. I mean, that's 1791 01:40:24.520 --> 01:40:27.119 normal as hell. If you know, I know Nick, and 1792 01:40:27.119 --> 01:40:29.279 he wouldn't make me do it. But my god, if 1793 01:40:29.319 --> 01:40:32.720 they didn't charge for something custom like that, what would 1794 01:40:32.720 --> 01:40:34.680 they ever do of something? Take a break out there, 1795 01:40:34.800 --> 01:40:40.000 speak with it? And I'm sorry, I think she's a Karen. 1796 01:40:40.279 --> 01:40:41.960 I'm just wait? Did he alla right? Say it? 1797 01:40:42.239 --> 01:40:42.600 Nothing? 1798 01:40:43.119 --> 01:40:45.359 Did he say something? Something? F with it? 1799 01:40:45.840 --> 01:40:45.920 No? 1800 01:40:46.079 --> 01:40:47.560 Did I now? 1801 01:40:47.640 --> 01:40:52.000 Of course? Okay, rewrit the tape. We got more coming up. 1802 01:40:57.199 --> 01:41:00.520 Go with a sure thing Denver's Best roofer Excel roofing 1803 01:41:00.560 --> 01:41:03.199 dot com. You don't pay a cent until you're content. 1804 01:41:06.600 --> 01:41:09.760 Time for an insurance check up free no obligation in comparison, 1805 01:41:09.920 --> 01:41:13.479 call Compass insurance paying too much your coverage at dozens 1806 01:41:13.479 --> 01:41:16.199 of insurance companies find out now three O three seven 1807 01:41:16.199 --> 01:41:18.560 to seven to one help. You'll think you're his only 1808 01:41:18.680 --> 01:41:21.119 customer when you choose Frank durand the real estate Man 1809 01:41:21.159 --> 01:41:24.560 dot com to list your home with Remax Alliance three 1810 01:41:24.640 --> 01:41:30.680 oh three nine two zero sixteen twenty two. Hey Tom 1811 01:41:30.720 --> 01:41:33.920 Martino here, let's go right to the phones. Jay. You 1812 01:41:33.920 --> 01:41:37.520 have a comment on the slider, I do, Tom. 1813 01:41:37.920 --> 01:41:40.479 She actually said something that was a really good clue 1814 01:41:40.960 --> 01:41:43.640 that it's the only window. When she opens and closes it, 1815 01:41:43.640 --> 01:41:46.880 it leaves a little gray mark that indicates some frictions 1816 01:41:47.239 --> 01:41:49.439 on those yeh windows are thirty if they're. 1817 01:41:49.319 --> 01:41:49.960 Not just junk. 1818 01:41:50.439 --> 01:41:52.640 You need to pick it up out of the frame, 1819 01:41:53.039 --> 01:41:57.199 slip it over and there's either a little step free 1820 01:41:57.199 --> 01:41:59.279 a PopOut the roller and move it to a higher 1821 01:41:59.319 --> 01:42:02.640 step to raise it up so doesn't grub anything. You 1822 01:42:02.680 --> 01:42:04.439 can also do that to one side or the other 1823 01:42:04.479 --> 01:42:05.840 to level it, but. 1824 01:42:08.239 --> 01:42:11.479 Go with a sure thing Denver's Best roofer Excel Roofing 1825 01:42:11.600 --> 01:42:14.239 dot com. You don't pay a cent until you're content. 1826 01:42:17.600 --> 01:42:20.800 Time for an insurance check up free no obligation. Comparison 1827 01:42:20.920 --> 01:42:24.439 call Compass Insurance paying too much your coverage at dozens 1828 01:42:24.479 --> 01:42:27.239 of insurance companies find out now three oh three seven 1829 01:42:27.319 --> 01:42:30.319 seven one help. You'll think you're his only customer when 1830 01:42:30.359 --> 01:42:32.840 you choose Frank durand the real estate man dot com 1831 01:42:32.880 --> 01:42:36.000 to list your home with Remax Alliance three oh three 1832 01:42:36.079 --> 01:42:37.760 nine two zero sixteen twenty two. 1833 01:42:38.720 --> 01:42:52.600 Yeah, rip, so you don't have come runs as fast 1834 01:42:52.680 --> 01:42:55.960 as we can. Shooter's gonna help. 1835 01:42:56.199 --> 01:43:02.399 Come, man, this is the Troubleshooters. No Tom Martinez. 1836 01:43:07.479 --> 01:43:10.279 Welcome, Welcome, my friends to the only show of this guy. 1837 01:43:10.319 --> 01:43:14.119 We're here to solve problems, answer questions, kate complaints. Our 1838 01:43:14.119 --> 01:43:15.920 goal is to make your life a little bit better. 1839 01:43:15.960 --> 01:43:19.640 You've been ripped off, maybe a bad contractor maybe anything. 1840 01:43:20.279 --> 01:43:22.520 We'd love to hear from you. We've recouped over three 1841 01:43:22.560 --> 01:43:28.039 hundred million dollars in cash, merchandise, exchanges, and refunds directly 1842 01:43:28.119 --> 01:43:30.560 due to the show over forty years of doing that, 1843 01:43:31.479 --> 01:43:33.560 so we'd love to hear from you. It's card ad today. 1844 01:43:33.600 --> 01:43:37.079 I got Kevin Cokin, shared an auto Tech, Jeff Vick, 1845 01:43:37.640 --> 01:43:40.319 and then Dragon let me know when Tom's back up there. 1846 01:43:40.720 --> 01:43:43.039 We got the video. Did you watch this video? And 1847 01:43:43.079 --> 01:43:45.159 I'll tell everybody what I'm talking about in a second. 1848 01:43:45.159 --> 01:43:49.199 The video is from Hey, Tom, we actually had the 1849 01:43:49.279 --> 01:43:53.039 video from that lady that called about Gravina in the window, Suzanne. 1850 01:43:53.039 --> 01:43:54.079 Did you look at it yet? 1851 01:43:54.960 --> 01:43:55.159 Yes? 1852 01:43:55.399 --> 01:43:56.560 Are you serious? She? 1853 01:43:57.079 --> 01:44:00.239 Nick sent both videos, one of his tech opening the 1854 01:44:00.279 --> 01:44:02.960 window with one hand while on the phone recording it. 1855 01:44:03.600 --> 01:44:05.760 I saw that when Mark. I haven't seen the one 1856 01:44:05.840 --> 01:44:07.079 where the caller. 1857 01:44:06.880 --> 01:44:07.439 Was opening up. 1858 01:44:07.479 --> 01:44:07.800 I haven't. 1859 01:44:07.960 --> 01:44:10.600 I haven't toime while you're talking there. I'm gonna look 1860 01:44:10.600 --> 01:44:12.079 at it and I'll tell you what I think. 1861 01:44:12.600 --> 01:44:15.079 But also we can put it up on YouTube. Yeah 1862 01:44:15.079 --> 01:44:18.079 we can, Yeah, we can. So send it to me 1863 01:44:18.279 --> 01:44:22.479 and I'll get it up for the listeners. That sounded bad, 1864 01:44:22.680 --> 01:44:26.439 I'll get the video up for thet for listeners on 1865 01:44:26.960 --> 01:44:31.560 YouTube and they can see it all right, So three 1866 01:44:31.640 --> 01:44:34.159 oh three seven to one three talk. The thing is, 1867 01:44:35.560 --> 01:44:40.560 I've had sliders before in the past, and you know, 1868 01:44:41.680 --> 01:44:44.520 you can tell if something's amiss, if it's off, or 1869 01:44:44.560 --> 01:44:47.800 if it's just minor. I mean, and I believe these 1870 01:44:47.800 --> 01:44:50.800 guys probably tried everything they could, and maybe it is 1871 01:44:50.840 --> 01:44:53.439 a manufacturing thing. But then just before the end of 1872 01:44:53.439 --> 01:44:55.439 the hour, We had Jay call and say, you know, 1873 01:44:55.640 --> 01:44:59.520 some of those rollers are adjustable. I mean, I imagine 1874 01:44:59.560 --> 01:45:03.199 grew I imagine Gravina knows that. I mean. We don't 1875 01:45:03.199 --> 01:45:07.319 get a lot of complaints about this. So in any case, 1876 01:45:07.560 --> 01:45:09.760 if you guys have a problem, question or complain final 1877 01:45:09.760 --> 01:45:11.399 hour of our show on Friday, give us a call. 1878 01:45:11.439 --> 01:45:13.960 Three oh three seven one three talk seven one three 1879 01:45:14.079 --> 01:45:16.880 eight two five five Okay. I asked people about miss 1880 01:45:16.920 --> 01:45:23.800 aphonia noises that drive them crazy. One person says, farting. Now, 1881 01:45:23.880 --> 01:45:26.159 they don't mean as a joke. They mean the sound 1882 01:45:26.199 --> 01:45:28.800 actually discuss them to a point where if they hear it, 1883 01:45:28.840 --> 01:45:34.079 they vomit. Yeah, well you just made that person vomit, 1884 01:45:34.079 --> 01:45:34.760 Thank you very much. 1885 01:45:34.840 --> 01:45:35.079 Now. 1886 01:45:35.399 --> 01:45:38.920 The other one is that here's the other thing. Another 1887 01:45:38.960 --> 01:45:41.760 one said, when they're in the movies and somebody is 1888 01:45:41.840 --> 01:45:47.920 chewing popcorn, they can't stand it. Now, I've never had 1889 01:45:47.960 --> 01:45:52.920 a violent reaction to a noise, But what noise is 1890 01:45:52.960 --> 01:45:56.760 great on you? Maybe it's not as strong as misophone. 1891 01:45:57.640 --> 01:46:03.880 Nails can't do that. Really, Yep, Now, I don't think 1892 01:46:03.920 --> 01:46:07.279 this is miss aphonia. But remember the expression we had 1893 01:46:07.600 --> 01:46:10.479 something gave you the chills. Did you guys ever have 1894 01:46:10.560 --> 01:46:14.119 that expression growing up, like like scratching your nails on 1895 01:46:14.199 --> 01:46:18.720 a on a chalkboard, or certain sounds that make you cringe. 1896 01:46:19.039 --> 01:46:22.760 What is that called? What is that actual phenomenal called? 1897 01:46:22.840 --> 01:46:24.600 You know where some people have that? 1898 01:46:25.039 --> 01:46:25.119 Like? 1899 01:46:25.159 --> 01:46:27.920 What does it for me? Believe it or not? Is 1900 01:46:28.039 --> 01:46:34.319 nails on a newspaper? Does that bother anybody? Do you 1901 01:46:34.319 --> 01:46:36.279 know what I'm talking about? First of all, do you 1902 01:46:36.319 --> 01:46:38.680 know what I'm speaking of? When I talk about noise 1903 01:46:38.720 --> 01:46:42.560 that makes noises or feelings that make you cringe? Do 1904 01:46:42.600 --> 01:46:43.520 you know what I'm talking about? 1905 01:46:43.560 --> 01:46:46.399 Oh? Totally guys. Oh yeah, I'll wait for my wife. 1906 01:46:46.439 --> 01:46:49.159 I can if I scraped my fork across the plate 1907 01:46:51.680 --> 01:46:52.680 and I can't stand it. 1908 01:46:52.720 --> 01:46:55.600 When you go to a bar Mitchel wedding or something 1909 01:46:55.880 --> 01:46:59.399 and the band is playing three thousand decibels, you can't 1910 01:46:59.399 --> 01:47:00.800 even hear you say, I'll think. 1911 01:47:01.359 --> 01:47:03.840 It just drives me nuts. Let's just being an old man, duck. 1912 01:47:07.079 --> 01:47:09.560 I can't stand when he's playing on my yard. 1913 01:47:11.479 --> 01:47:16.439 Go yell at some clouds. For me, it's styrofoam, styrofoam. 1914 01:47:18.039 --> 01:47:21.720 Oh, you're right, I hate styrofoam. Kevin, I hate that sound. 1915 01:47:23.399 --> 01:47:27.199 One person says that they can't stand the noise of 1916 01:47:27.279 --> 01:47:35.439 somebody's stomach gurgling that could bother you. There's another one. Nope, sorry, 1917 01:47:35.720 --> 01:47:37.560 not going to put that on the area, you jerk. 1918 01:47:38.039 --> 01:47:41.159 But uh not every never mind, I'm not even going there. 1919 01:47:41.199 --> 01:47:44.079 I'm gonna just I'm not even going even close. Okay, sir, 1920 01:47:44.359 --> 01:47:46.439 not even close. Never mind, I'm not I was gonna 1921 01:47:46.439 --> 01:47:48.760 try to make a smart remark, but I'm not going to. 1922 01:47:49.479 --> 01:47:53.479 But all right, let me move on, please, or I'm 1923 01:47:53.479 --> 01:47:55.319 gonna get thrown off the air and canceled. 1924 01:47:56.920 --> 01:47:59.760 That lady should go to White Castle because they make 1925 01:47:59.760 --> 01:48:04.119 great sliders. 1926 01:48:04.159 --> 01:48:08.279 So funny. So did you make that up? Doc? I did. 1927 01:48:08.399 --> 01:48:12.399 Craig has a transmit Craig has a transmission problem. Craig, 1928 01:48:12.439 --> 01:48:13.000 what's going on? 1929 01:48:13.039 --> 01:48:13.279 Man? 1930 01:48:14.640 --> 01:48:16.439 Okay, it's not so much of a problem. I just 1931 01:48:16.439 --> 01:48:16.960 wanted to ask. 1932 01:48:17.039 --> 01:48:17.359 Jeff. 1933 01:48:18.239 --> 01:48:24.000 I got a two alantrasees twenty eighteen, twenty twenty. I 1934 01:48:24.119 --> 01:48:29.359 had the twenty eighteen. I had transmission service done at 1935 01:48:29.399 --> 01:48:33.399 the Hondai dealership here in Color Springs. I had about 1936 01:48:33.399 --> 01:48:37.840 thirty thousand. I called the Hondai dealership just a little 1937 01:48:37.840 --> 01:48:41.479 bit ago, just ask them what they actually do. Do 1938 01:48:41.640 --> 01:48:44.880 they do a flush or do a drain and feel 1939 01:48:45.399 --> 01:48:47.840 and they said, hey, it's sealed, so there's no gasket. 1940 01:48:48.159 --> 01:48:52.520 They don't worry places the filter and and they said 1941 01:48:52.560 --> 01:48:54.800 they do a send them on a top in. 1942 01:48:54.760 --> 01:48:57.600 The lower something with the Flushold. 1943 01:48:57.840 --> 01:48:59.840 I just want to ask, Jeff, what's the what's your 1944 01:49:00.119 --> 01:49:04.479 be doing with the transmission service on these scars? 1945 01:49:04.720 --> 01:49:07.079 If you stick to that thirty or thirty six thousand 1946 01:49:07.079 --> 01:49:10.039 mile interval, then just doing the drain and fill is 1947 01:49:10.079 --> 01:49:12.159 going to be just fine, you know, if you get 1948 01:49:12.199 --> 01:49:14.239 out get out there. I mean, I've said it before, 1949 01:49:14.279 --> 01:49:16.880 transmissions are probably the second most neglected part of the vehicle. 1950 01:49:17.399 --> 01:49:18.960 The only thing that really beats is to the battery. 1951 01:49:19.000 --> 01:49:21.880 Nobody thinks about it until it doesn't work. So if 1952 01:49:21.920 --> 01:49:24.239 you start gettingup there in the seventy eighty ninety thousand 1953 01:49:24.319 --> 01:49:26.880 mile range, then yeah, doing something like a flush could 1954 01:49:26.880 --> 01:49:28.920 be warranted. And what they're doing is interrupting the cooler 1955 01:49:29.000 --> 01:49:31.399 lines and circulating fluid through there so that they can 1956 01:49:31.439 --> 01:49:34.000 replenish all that fluid in the additives that that transmission 1957 01:49:34.000 --> 01:49:37.680 needs in order to keep it healthy. So there's no filter, 1958 01:49:37.840 --> 01:49:39.840 then right, there is a filter, but it's internal to 1959 01:49:39.840 --> 01:49:42.000 the case and you have to do a complete disassembly 1960 01:49:42.039 --> 01:49:42.960 in order to access it. 1961 01:49:44.520 --> 01:49:47.520 Okay, and how often is that done, Jeff? How often 1962 01:49:47.600 --> 01:49:48.079 is that done? 1963 01:49:48.359 --> 01:49:48.840 Overhaul? 1964 01:49:50.880 --> 01:49:52.680 So we fail a lot. 1965 01:49:52.760 --> 01:49:55.359 Worship that they don't do a drain fill, they do 1966 01:49:55.439 --> 01:49:56.239 a flush. 1967 01:49:56.119 --> 01:49:57.880 Right, is something I need to be concerned about. 1968 01:49:58.039 --> 01:50:00.159 No, it's nothing you really need to be concerned about. 1969 01:50:00.399 --> 01:50:02.560 I mean they made these flushing machines for you know, 1970 01:50:02.600 --> 01:50:04.960 places like grease Monkey and Jiffy Lubs whose texts were 1971 01:50:05.039 --> 01:50:07.600 costing them more money by touching transmissions than they were making. 1972 01:50:08.039 --> 01:50:09.800 So they made an idiot proof box that you just 1973 01:50:09.840 --> 01:50:11.880 hook it up to the cool lines and circulate fluid 1974 01:50:11.880 --> 01:50:13.760 to it. The reason I don't like them is because 1975 01:50:13.800 --> 01:50:15.880 you know, one you're not changing the filter, which on 1976 01:50:15.920 --> 01:50:18.800 your vehicle is not applicable anyway. Two, you're not really 1977 01:50:18.800 --> 01:50:20.399 getting all the debris out because it's got to go 1978 01:50:20.439 --> 01:50:23.600 through that filter. And three, you know, anytime somebody makes 1979 01:50:23.600 --> 01:50:25.439 somebody something an idiot proof, somebody goes out and makes 1980 01:50:25.479 --> 01:50:29.760 a better idiot. So these things still do cause problems. 1981 01:50:30.640 --> 01:50:36.880 Yes, okay, information I needed, thank you. 1982 01:50:37.479 --> 01:50:42.039 Thank you. So when it comes to these internal filters, 1983 01:50:42.359 --> 01:50:45.319 if they're there for the life of transmission, I have 1984 01:50:45.359 --> 01:50:49.119 a very stupid question, why do they have them? 1985 01:50:49.199 --> 01:50:52.199 I mean, I mean that necessarily, I mean the debris that's 1986 01:50:52.239 --> 01:50:55.039 going through that unit. I mean, hond has been doing 1987 01:50:55.039 --> 01:50:57.399 it for generations upon generations upon generations. 1988 01:50:57.439 --> 01:50:59.479 It's just kind of what I'm asking is, where does 1989 01:50:59.520 --> 01:51:02.000 the debris, Where does the debris come from? 1990 01:51:02.359 --> 01:51:05.359 Just from natural deterioration inside the transmission. You're gonna have 1991 01:51:05.359 --> 01:51:07.560 bushing material, You're gonna have clutch material, You're gonna have 1992 01:51:07.560 --> 01:51:10.000 all sorts of material that's gonna come apart as opposed 1993 01:51:10.039 --> 01:51:12.119 to have and it's suspended in the fluid and interfering 1994 01:51:12.159 --> 01:51:14.439 with other functions. You want to trap it someplace. And 1995 01:51:14.439 --> 01:51:15.359 that's the filter. 1996 01:51:16.760 --> 01:51:19.760 I got you. I understand, all right? Three oh three 1997 01:51:19.840 --> 01:51:22.159 seven one three talk seven one three two five five. 1998 01:51:22.399 --> 01:51:25.399 We're talking cars and everything in between, and we ask 1999 01:51:25.479 --> 01:51:29.520 people about noises they can't stand. One said, this is sad, 2000 01:51:29.560 --> 01:51:33.159 but I knew i'd get it. The sound of your voice, 2001 01:51:33.600 --> 01:51:36.720 Oh God. And another I was sure that'd be mine. 2002 01:51:36.800 --> 01:51:41.560 Another one and another one said, my wife yelling at me, 2003 01:51:41.640 --> 01:51:44.800 not all the time, not not just normal talking, but 2004 01:51:45.279 --> 01:51:46.960 when she yells at me, I know I'm in trouble. 2005 01:51:47.000 --> 01:51:48.319 Been married thirty five years. 2006 01:51:50.079 --> 01:51:50.439 The sound. 2007 01:51:50.640 --> 01:51:53.880 I don't yell that. I think as you get older. 2008 01:51:54.079 --> 01:51:55.720 I think as you get older, you yell us. 2009 01:51:57.560 --> 01:52:01.319 Yeah, I agree, I mean. 2010 01:52:01.159 --> 01:52:03.359 You really do. It's like I don't have the energy 2011 01:52:03.520 --> 01:52:06.079 like you know, f off, But I don't want to yell. 2012 01:52:06.880 --> 01:52:08.960 What about Drew's voice. Let's hear it. 2013 01:52:09.920 --> 01:52:13.319 Let's hear about you crazy? It sounded Drew's voice. 2014 01:52:14.960 --> 01:52:16.119 Yeah, let's well, let's hear it. 2015 01:52:16.199 --> 01:52:16.640 Let's hear it. 2016 01:52:16.680 --> 01:52:17.119 Go ahead. 2017 01:52:17.479 --> 01:52:19.319 I can't go number two anymore. 2018 01:52:20.920 --> 01:52:23.920 I wonder if Drew listens and hears himself every day 2019 01:52:23.960 --> 01:52:24.520 on the show. 2020 01:52:27.000 --> 01:52:29.000 Do you think he listens every day. I don't think so. 2021 01:52:29.159 --> 01:52:30.239 I have no idea. 2022 01:52:30.399 --> 01:52:33.560 Maybe he's deceased a fecal impaction and we just haven't 2023 01:52:33.600 --> 01:52:35.399 heard from him. 2024 01:52:36.239 --> 01:52:38.720 Now, I'm going to tell you I had a dream 2025 01:52:38.800 --> 01:52:45.279 that Drew was in I did. I'm hoping he was clothed. Mark, 2026 01:52:45.640 --> 01:52:48.199 I swear to you this was a dream. Okay, it 2027 01:52:48.319 --> 01:52:51.279 was in my one of my naps. I had a dream. 2028 01:52:51.560 --> 01:52:56.960 You and I are roaming around, okay, and it looks 2029 01:52:57.000 --> 01:52:59.199 like we're in the clouds, were in like heaven, right, 2030 01:53:00.159 --> 01:53:04.439 And this big voice comes out and says, this is 2031 01:53:04.520 --> 01:53:08.199 my servant who I approve of and it was Drew 2032 01:53:09.840 --> 01:53:16.239 and he said, I want these men to suffer because 2033 01:53:16.319 --> 01:53:20.000 they have made fun of me and made my life miserable. 2034 01:53:21.680 --> 01:53:27.479 And that was it. I woke up and I thought, Wow, 2035 01:53:28.119 --> 01:53:30.760 what did that mean? Do you remember when he said 2036 01:53:30.760 --> 01:53:34.840 he was going to pray against us? That that was you? 2037 01:53:36.239 --> 01:53:39.960 Didn't he say both of us? He said he was 2038 01:53:39.960 --> 01:53:41.199 going to pray that we're cursed. 2039 01:53:41.279 --> 01:53:47.479 No, you're still getting it wrong. You're cursed. Okay, Well 2040 01:53:47.479 --> 01:53:49.439 I'm pretty sure he thanked me, that's what he's. 2041 01:53:51.640 --> 01:53:53.880 Oh yeah, he can't. He couldn't stand you either. You're 2042 01:53:53.880 --> 01:53:56.359 the one that went on his You're the one that 2043 01:53:56.439 --> 01:53:57.840 ruined his money making thing. 2044 01:53:58.079 --> 01:54:00.960 Do you remember that guy that it used to come in? 2045 01:54:01.079 --> 01:54:06.920 Fifteen years ago? And he had this invention. Guys, and 2046 01:54:06.960 --> 01:54:10.239 instead of like putting up an LCD panel on your 2047 01:54:10.279 --> 01:54:13.640 window to make it look like it's snowing, he wanted 2048 01:54:14.279 --> 01:54:17.840 this invention. He wanted help to develop it. And what 2049 01:54:17.880 --> 01:54:22.039 it was was a shaker, oh my god, up on 2050 01:54:22.119 --> 01:54:25.520 the top of the window and you would have some 2051 01:54:25.640 --> 01:54:28.479 kind of like confetti in it and then it would 2052 01:54:28.600 --> 01:54:30.680 vibrate in the little holes. 2053 01:54:30.640 --> 01:54:32.880 The paper would come out and it would look like 2054 01:54:33.399 --> 01:54:33.840 it was and. 2055 01:54:33.800 --> 01:54:35.960 It looks like it's snowing outside your window. 2056 01:54:36.640 --> 01:54:40.760 I thought it had to be the stupest idea I've 2057 01:54:40.880 --> 01:54:43.640 ever heard of. I said, you could get a monitor 2058 01:54:44.239 --> 01:54:46.800 and just put it there and it could make it 2059 01:54:46.840 --> 01:54:48.119 look like I said. 2060 01:54:47.920 --> 01:54:51.479 What about making it right or make it a closed system? 2061 01:54:51.680 --> 01:54:54.279 Because this was an open system mark where when you 2062 01:54:54.399 --> 01:54:56.520 ran out of confetti and it went to the bottom 2063 01:54:56.560 --> 01:54:58.560 you have, you had to refill it. Yeah. 2064 01:54:58.600 --> 01:55:00.840 So I made so much much fun of it. This 2065 01:55:00.920 --> 01:55:03.920 guy got so mad at me. It was crazy. Then 2066 01:55:04.520 --> 01:55:07.319 the same guy, do you remember his other great invention 2067 01:55:07.520 --> 01:55:13.439 for men, the man bottle, So if you get jealous 2068 01:55:13.479 --> 01:55:16.960 that your wife is breastfeeding, you would slap this baby 2069 01:55:17.039 --> 01:55:20.520 on you and the baby would suck on it like 2070 01:55:20.560 --> 01:55:22.520 a tee. 2071 01:55:23.439 --> 01:55:26.399 No, no, I'm talking about they they made a man. 2072 01:55:26.720 --> 01:55:29.600 He made one for a man so the man could 2073 01:55:29.640 --> 01:55:30.359 do it right. 2074 01:55:30.560 --> 01:55:31.520 Yeah, that's what I mean. 2075 01:55:31.720 --> 01:55:35.600 So it was for a man to feed a baby. 2076 01:55:35.920 --> 01:55:38.720 No, for a man to feed himself. That's what I 2077 01:55:38.760 --> 01:55:43.399 was saying about it too. But that's even weirder. Then 2078 01:55:43.439 --> 01:55:46.640 he wanted to start a Super Bowl cafe. Oh yes, 2079 01:55:46.680 --> 01:55:50.000 that's where with the floor would be the. 2080 01:55:50.520 --> 01:55:55.960 No, remember what the Bartop was going to be, well, it. 2081 01:55:55.960 --> 01:55:58.880 Was gonna be the floors were going to be artificial turf, 2082 01:55:59.199 --> 01:56:01.680 like the one to actually played on the Super Bowl. 2083 01:56:01.720 --> 01:56:04.600 The actual and I forget from the game would be 2084 01:56:04.680 --> 01:56:09.520 the flooring. It was not to saw but the turf. 2085 01:56:10.680 --> 01:56:13.960 And I'm telling you it was so weird, so weird. 2086 01:56:14.079 --> 01:56:17.279 The inventions. He would always call up about these inventions, 2087 01:56:17.720 --> 01:56:20.680 and they were the worst inventions in the world. He 2088 01:56:20.840 --> 01:56:24.399 swore us off and Drew and oh man, he got 2089 01:56:24.439 --> 01:56:26.920 pissed at us bad. I'm like Drew, he is never 2090 01:56:27.000 --> 01:56:27.640 called back. 2091 01:56:28.840 --> 01:56:32.159 What about the man he has from Seinfeld? That was 2092 01:56:32.159 --> 01:56:33.800 gonna be one of the funniest. 2093 01:56:33.439 --> 01:56:38.279 The man's ear I never remember that. No, Anyway, we 2094 01:56:38.319 --> 01:56:40.159 got more coming up. I got to take a break down. 2095 01:56:40.199 --> 01:56:42.079 I three oh three seven one three eight two five 2096 01:56:42.199 --> 01:56:50.760 five go with a sure thing Denver's best roofer Excel 2097 01:56:50.880 --> 01:56:53.920 roofing dot com. You don't pay a cent until you're content. 2098 01:56:57.319 --> 01:57:00.000 Time for an insurance check up free, no obligation. Could 2099 01:57:00.000 --> 01:57:03.800 comparison call Compass insurance paying too much your coverage at 2100 01:57:03.840 --> 01:57:06.600 dozens of insurance companies find out now three all three 2101 01:57:06.720 --> 01:57:09.840 seven seven one help You'll think you're his only customer 2102 01:57:09.880 --> 01:57:12.159 when you choose Frank durand the real estate man dot 2103 01:57:12.159 --> 01:57:15.479 Com to list your home with Remax Alliance three all 2104 01:57:15.520 --> 01:57:21.640 three nine two zero sixteen twenty two. Kay, how hey, 2105 01:57:22.079 --> 01:57:27.840 Tom Martino, your troubleshooter three all three seven one three 2106 01:57:27.920 --> 01:57:30.880 talk three oh three seven one three eight two five five. 2107 01:57:31.399 --> 01:57:34.920 Let's talk to you about your problems, questions and complaints. John, 2108 01:57:36.000 --> 01:57:38.960 talk about this. Uh it does have to do with 2109 01:57:39.039 --> 01:57:40.680 the cars sounds, Go ahead, sir. 2110 01:57:42.000 --> 01:57:45.600 Hey Tom, Hey, hey, no, Well, I did have one 2111 01:57:45.600 --> 01:57:51.560 comment about sounds that people don't like, and uh one 2112 01:57:51.600 --> 01:57:54.640 one would be dogs licking their job. 2113 01:57:59.079 --> 01:57:59.520 I hate that. 2114 01:58:00.000 --> 01:58:03.119 It's okay though, right, yeah, it's. 2115 01:58:03.479 --> 01:58:08.479 No cat, definitely not either. But on a serious note, 2116 01:58:08.600 --> 01:58:13.000 the car question, I'm just curious. I have a twenty 2117 01:58:13.039 --> 01:58:17.399 twenty three four k and my wife has a twenty 2118 01:58:17.560 --> 01:58:23.960 twenty three KNA Hyundai, and I've always wondered why their 2119 01:58:24.039 --> 01:58:28.479 service intervals are different and they have the exact same engine. 2120 01:58:29.640 --> 01:58:31.600 But very interesting, very interesting. 2121 01:58:31.680 --> 01:58:34.760 Yeah yeah, My oil. 2122 01:58:34.560 --> 01:58:38.920 Service change or the infection intervals is at six thousand 2123 01:58:39.279 --> 01:58:43.680 and hers is at eight. And just I don't get it, 2124 01:58:43.720 --> 01:58:47.199 because I mean the engines are identical, and I thought 2125 01:58:47.239 --> 01:58:49.359 they were sister companies and may be the same, but 2126 01:58:50.600 --> 01:58:53.359 just kind of curious Kevin's thoughts on that. 2127 01:58:54.119 --> 01:58:56.039 Are they calling for the same oil or is there 2128 01:58:56.039 --> 01:58:58.720 a different viscosity or a different oil like synthetic and 2129 01:58:58.760 --> 01:58:59.720 semi or anything. 2130 01:59:01.800 --> 01:59:06.159 Honestly, I think I think mine's running a five thirty 2131 01:59:06.159 --> 01:59:07.520 and hers might be a five twenty. 2132 01:59:07.720 --> 01:59:10.840 Yeah, they keep these different different oils, so different requirements, 2133 01:59:10.920 --> 01:59:14.640 different intervals. Sure as possible, Okay, because yours is going 2134 01:59:14.680 --> 01:59:16.319 to be a blend and HER's going to be a synthetic. 2135 01:59:16.319 --> 01:59:17.680 I bet you that's what the difference is. 2136 01:59:19.239 --> 01:59:22.479 Well, I think they're running both full synthetic, but I 2137 01:59:22.560 --> 01:59:25.920 could be wrong. Next time we get the service done, 2138 01:59:25.920 --> 01:59:27.159 I'll check it out and go from there. 2139 01:59:27.319 --> 01:59:29.960 That's what I would look for. But yeah, yeah, but 2140 01:59:30.520 --> 01:59:32.920 six or eight is great. I'm full synthetic. That works. 2141 01:59:32.920 --> 01:59:37.680 Well, Yeah, it's okay, it sounds good. They also just 2142 01:59:37.720 --> 01:59:43.119 a quick comment about mister Patrick Jollis from Wave eight. Yes, 2143 01:59:43.319 --> 01:59:45.039 this guy, this guy is fantastic. 2144 01:59:45.199 --> 01:59:49.600 Tom, Thank you very much. I really appreciate your trust 2145 01:59:49.600 --> 01:59:50.560 in us. 2146 01:59:50.880 --> 01:59:51.680 Yeah, appreciate that. 2147 01:59:52.640 --> 01:59:54.960 He's one heck of a guy, and I've really enjoyed 2148 01:59:54.960 --> 01:59:56.960 my conversations with him. 2149 01:59:57.239 --> 02:00:00.560 Go with a sure thing Denver's Best rufert Well Roofing 2150 02:00:00.640 --> 02:00:03.279 dot com. You don't pay a cent until you're content. 2151 02:00:06.640 --> 02:00:09.840 Time for an insurance check up free, no obligation comparison 2152 02:00:09.960 --> 02:00:13.520 call Compass Insurance paying too much your coverage at dozens 2153 02:00:13.520 --> 02:00:16.239 of insurance companies find out now three all three seven 2154 02:00:16.279 --> 02:00:18.640 to seven to one help. You'll think you're his only 2155 02:00:18.720 --> 02:00:21.199 customer when you choose Frank durand the real estate Man 2156 02:00:21.239 --> 02:00:24.680 dot com to list your home with Remax Alliance three 2157 02:00:24.680 --> 02:00:33.439 all three nine two zero sixteen twenty two. Hello Tom 2158 02:00:33.439 --> 02:00:36.680 Martine here three O three seven one three talk seven 2159 02:00:36.720 --> 02:00:40.239 on three A two five five. It's car day today. 2160 02:00:40.479 --> 02:00:45.239 We've had a really weird group of topics and people calling, 2161 02:00:45.600 --> 02:00:51.239 and we've had home problems now as far as as 2162 02:00:51.279 --> 02:00:54.279 far as sliding windows go. I looked at the video. 2163 02:00:54.920 --> 02:00:57.600 I can't, for some reason get that video to play. 2164 02:00:57.840 --> 02:01:00.039 It's always a challenge for me when I bring in 2165 02:01:00.079 --> 02:01:03.039 that video. There's something I do and I forget how 2166 02:01:03.039 --> 02:01:04.720 to do it the next time. It's so weird. But 2167 02:01:05.279 --> 02:01:11.600 in any case, the video shows two videos, one of her, 2168 02:01:12.800 --> 02:01:15.359 one of the check opening it right, and then she 2169 02:01:15.479 --> 02:01:19.680 did her own video. Mark explained the videos to. 2170 02:01:19.720 --> 02:01:24.960 Us, Well, it's her opening the window, and man, it 2171 02:01:25.039 --> 02:01:28.680 talk about a struggle bus. To me, it makes to me, 2172 02:01:28.760 --> 02:01:31.960 it makes my point that she is a Karen because 2173 02:01:31.960 --> 02:01:34.399 she makes it look impossible. She tries to move the 2174 02:01:34.439 --> 02:01:38.479 window from the very bottom. She's using both hands and 2175 02:01:38.520 --> 02:01:40.880 she's straining like you can't believe. 2176 02:01:41.239 --> 02:01:44.199 Not quite Oscar worthy, but definitely Oscar nominee. 2177 02:01:43.920 --> 02:01:48.800 No, definitely Oscar nominee. Then the guy comes over and 2178 02:01:49.079 --> 02:01:52.520 just barely touches a window and it goes perfectly both ways. 2179 02:01:52.600 --> 02:01:56.239 Well, he's using one hand to videotape himself opening the window, 2180 02:01:56.279 --> 02:01:59.600 and it's opening fine. But when the caller is opening 2181 02:01:59.600 --> 02:02:01.520 the window at the very end of the video, Tom, 2182 02:02:01.840 --> 02:02:04.239 you see her reach up to the top left corner 2183 02:02:04.239 --> 02:02:06.760 of the window and unhinge or undo something. Then it 2184 02:02:06.760 --> 02:02:08.359 works just fine. I don't know why. 2185 02:02:08.800 --> 02:02:11.520 Yeah, it's really it's it's really an odd video. I 2186 02:02:11.560 --> 02:02:14.600 wish you could get it up, that's what she's saying. 2187 02:02:14.640 --> 02:02:19.359 I know, I'm trying to. Yeah, I'll shut up. I'm 2188 02:02:19.399 --> 02:02:22.319 trying to. And there's always something I have to do 2189 02:02:22.800 --> 02:02:25.720 to do this, and I just don't seem to get 2190 02:02:25.760 --> 02:02:27.920 it right. Here yourself up. 2191 02:02:28.560 --> 02:02:31.039 I'm just gonna I'm just gonna behave here. 2192 02:02:32.640 --> 02:02:34.760 I'm gonna try to Oh wait, wait wait, I think 2193 02:02:34.800 --> 02:02:37.439 I got it. It's up on YouTube. I think it's 2194 02:02:37.520 --> 02:02:39.199 up there. Let me see, yup. I just got to 2195 02:02:39.199 --> 02:02:44.720 make it bigger. This is the one where I'm hoping 2196 02:02:44.760 --> 02:02:45.199 I have it. 2197 02:02:45.279 --> 02:02:47.359 I think kind of a cool you'll see. I'm hoping 2198 02:02:47.399 --> 02:02:47.920 you can. 2199 02:02:49.439 --> 02:02:52.920 Put it up on YouTube. There it is there. 2200 02:02:52.960 --> 02:02:54.600 It is the tech opening. 2201 02:02:55.079 --> 02:02:57.600 Here's the tech loop that for a second. It's only 2202 02:02:57.640 --> 02:02:58.520 like ten seconds. 2203 02:02:58.680 --> 02:03:00.720 Yeah, it's fine. 2204 02:03:00.760 --> 02:03:04.079 He's opening one side, then he opens the other side. 2205 02:03:04.439 --> 02:03:05.880 I mean, you don't see it. 2206 02:03:05.920 --> 02:03:06.279 Stop. 2207 02:03:06.760 --> 02:03:08.600 Then he locks it and it's over. And then here 2208 02:03:08.640 --> 02:03:12.600 we'll play one more time. He closes it, he opens it, 2209 02:03:13.039 --> 02:03:14.920 he closes it, he opens it. 2210 02:03:15.039 --> 02:03:17.159 Now play the one from Shanna Tom. 2211 02:03:17.039 --> 02:03:18.359 Now now play hers. 2212 02:03:18.479 --> 02:03:20.640 I think hand placement on this is pretty huge because 2213 02:03:20.680 --> 02:03:22.439 you don't see his hand on there. So his hand 2214 02:03:22.479 --> 02:03:24.439 is somewhere in the middle to upper range. 2215 02:03:24.279 --> 02:03:25.479 Where you open up a window. 2216 02:03:25.520 --> 02:03:27.920 When she's doing it, she's like an inch from the 2217 02:03:27.960 --> 02:03:28.840 bottom of the window. 2218 02:03:28.880 --> 02:03:32.359 I'll do the other one. I'll do the other one, 2219 02:03:32.720 --> 02:03:33.199 and I'll be. 2220 02:03:33.239 --> 02:03:35.439 Cus on what people think. 2221 02:03:35.479 --> 02:03:36.359 I'll put a poll. 2222 02:03:36.279 --> 02:03:37.520 Up on her YouTube too. 2223 02:03:38.680 --> 02:03:39.560 I just wonder what. 2224 02:03:39.720 --> 02:03:41.560 Now that was the tech opening it. 2225 02:03:41.800 --> 02:03:45.520 Yes, And at the end of her video, she reaches 2226 02:03:45.560 --> 02:03:47.479 for something at the top left corner. 2227 02:03:48.800 --> 02:03:50.479 Now, this is her doing it. 2228 02:03:50.479 --> 02:03:52.760 It's just that's her. 2229 02:03:53.279 --> 02:03:55.880 No, that's let me do let me do away with. No, 2230 02:03:55.960 --> 02:03:58.479 I'm going to do away with the other one. No, 2231 02:03:58.600 --> 02:03:59.000 that's him. 2232 02:03:59.479 --> 02:04:02.800 That's this is shoot her network channel on YouTube listeners 2233 02:04:02.800 --> 02:04:03.920 if you want to go and look at now. 2234 02:04:03.960 --> 02:04:06.239 Look there she is, there she is. I don't know, 2235 02:04:06.239 --> 02:04:09.720 it looks pretty hard to me. I don't think she's 2236 02:04:09.720 --> 02:04:10.239 faking that. 2237 02:04:10.640 --> 02:04:16.720 Well, look where she's trying to open it from. 2238 02:04:16.800 --> 02:04:17.239 And then. 2239 02:04:21.119 --> 02:04:23.720 And then she reaches for the top left corner. 2240 02:04:26.760 --> 02:04:32.960 Yeah, what do you guys say? Do you think Wait. 2241 02:04:32.760 --> 02:04:34.920 Till she reaches for the top left up there and 2242 02:04:34.920 --> 02:04:38.520 then it closes just fine or something right there she 2243 02:04:38.600 --> 02:04:39.159 reaches up. 2244 02:04:39.159 --> 02:04:46.279 Okay, hold on, So we're watching this on our live feed, folks. 2245 02:04:46.760 --> 02:04:49.840 And and really she was complaining about the window, and 2246 02:04:49.880 --> 02:04:52.720 it does look stubborn to me. I mean, you can 2247 02:04:53.039 --> 02:04:53.680 even down there. 2248 02:04:53.720 --> 02:04:56.439 Look at the end though, she straightens the window up. 2249 02:04:56.800 --> 02:04:58.720 Look at the end where she tucks the top and 2250 02:04:58.800 --> 02:05:01.520 moves it to the windows. 2251 02:05:01.640 --> 02:05:03.960 Wait, a minute. She's got it that windows out of trash. 2252 02:05:04.000 --> 02:05:05.000 She's got it in a bind. 2253 02:05:05.079 --> 02:05:07.680 Right window is how she always trying to close it? 2254 02:05:07.760 --> 02:05:14.279 Now watch, just keep watching. Okay, now she straightened it out, 2255 02:05:17.000 --> 02:05:20.760 and now it's it's fine. It's very loose in there, 2256 02:05:20.800 --> 02:05:21.079 isn't it. 2257 02:05:21.119 --> 02:05:25.119 I don't know. I don't know. I you know, without 2258 02:05:25.159 --> 02:05:27.640 being there, we ought to send Deputy D down there. 2259 02:05:29.039 --> 02:05:30.920 I wanted you guys to talk to her husband. 2260 02:05:32.199 --> 02:05:35.439 Hey, Tom, how about how about I work this case 2261 02:05:35.479 --> 02:05:37.720 on the phone. Doesn't matter, you didn't hear. 2262 02:05:39.119 --> 02:05:45.479 I could never duplicate that initial reaction. I never seen 2263 02:05:45.479 --> 02:05:46.600 a poor guy. 2264 02:05:48.000 --> 02:05:50.319 Do we have the opposite of employee of the month here? 2265 02:05:53.319 --> 02:05:54.279 Oh my god, that. 2266 02:05:54.359 --> 02:05:56.560 Was funny, and it was so natural. 2267 02:05:56.640 --> 02:05:59.680 You weren't even trying to be funny. 2268 02:06:01.439 --> 02:06:04.960 Okay anyway, three oh three seven one three seven one 2269 02:06:04.960 --> 02:06:06.840 three eight two five five. Apparently he didn't want to 2270 02:06:06.880 --> 02:06:09.119 do that. Someone wants them to go further on that. 2271 02:06:10.159 --> 02:06:13.000 Someone wants to go further on that cock cockpit smell. 2272 02:06:13.319 --> 02:06:15.960 What happens if you smell exhaust in your cockpit? 2273 02:06:17.279 --> 02:06:19.960 Well, you've got something leaking in somewhere. I mean, you know, 2274 02:06:20.159 --> 02:06:22.359 station wagons and pickup trucks, It used to be real 2275 02:06:22.359 --> 02:06:24.000 common even if you had the back window down just 2276 02:06:24.000 --> 02:06:25.920 because of draft, you could pull it in or not 2277 02:06:26.359 --> 02:06:29.159 not really pickup trucks, but SUVs with the hatchbag. Uh, 2278 02:06:29.279 --> 02:06:30.800 so you can get drafts will come in there if 2279 02:06:30.800 --> 02:06:31.399 you're not sealed. 2280 02:06:31.439 --> 02:06:31.640 Well. 2281 02:06:32.079 --> 02:06:33.840 Uh, there can be other cases where you can have 2282 02:06:33.880 --> 02:06:36.840 it exhaustly. They can pump in from someplace else. Carbon 2283 02:06:36.840 --> 02:06:38.680 monoxide could be very dangerous. So do you do want 2284 02:06:38.720 --> 02:06:39.920 to get that checked out? 2285 02:06:41.680 --> 02:06:45.000 Okay? Three oh three seven one three talk seven one 2286 02:06:45.000 --> 02:06:47.800 three eight two five five. So any kind of odors 2287 02:06:47.840 --> 02:06:52.840 in the cockpit we're saying, really they're abnormal. Yeah, I 2288 02:06:52.880 --> 02:06:56.319 mean it should be. It should be odor free except 2289 02:06:56.359 --> 02:06:59.279 if you're driving nevermind. I don't get it. Never mind. Okay, 2290 02:06:59.319 --> 02:07:01.520 So I was just going to say unless you're driving 2291 02:07:01.560 --> 02:07:03.800 around with Mark, but I'm not going to do it anyway. 2292 02:07:03.920 --> 02:07:06.960 Three oh three seven one three eight two five five. 2293 02:07:07.439 --> 02:07:11.800 So listen on the on the idea of this internal 2294 02:07:11.840 --> 02:07:18.399 filter on a transmission, someone said it automatically is going 2295 02:07:18.439 --> 02:07:21.920 to get up over the years. Is that correct? And 2296 02:07:22.039 --> 02:07:24.720 is there a way to change just that filter without 2297 02:07:24.760 --> 02:07:28.000 overhauling the whole transmission? Jeff or would it be that 2298 02:07:28.079 --> 02:07:31.279 many miles that you would want to overhaul the transmission anyway? 2299 02:07:31.319 --> 02:07:33.439 Now you just change it when you overhaul it. I 2300 02:07:33.439 --> 02:07:36.359 mean it's designed to be in there that That's what 2301 02:07:36.399 --> 02:07:38.800 they intended for. It was for the life of that unit. 2302 02:07:38.920 --> 02:07:41.239 Once you get enough particular and the filter that it's 2303 02:07:41.239 --> 02:07:43.119 going to cause problems, you've got other issues. 2304 02:07:44.279 --> 02:07:46.720 Do most transmissions have internal filters? 2305 02:07:46.800 --> 02:07:50.279 Now you mean that you have to disassemble in order 2306 02:07:50.319 --> 02:07:51.920 to access No. 2307 02:07:52.319 --> 02:07:54.199 In No, it's the ones that you do at overhauled. 2308 02:07:54.239 --> 02:07:55.199 There were most of them like that. 2309 02:07:55.279 --> 02:07:57.119 Now there's a good portion of them out there, but 2310 02:07:57.159 --> 02:08:00.000 it certainly wouldn't say most by any stretch of the imagination. 2311 02:08:00.560 --> 02:08:02.920 You know, the conventional filter that you can change at 2312 02:08:02.920 --> 02:08:04.560 a service interval is more common than not. 2313 02:08:06.520 --> 02:08:09.000 Do you prefer the ones you can service? 2314 02:08:11.359 --> 02:08:13.880 Well, yeah, you know, I mean obviously anytime you can 2315 02:08:13.880 --> 02:08:17.600 get something to keep particular from moving through. But once again, 2316 02:08:17.800 --> 02:08:19.920 like I said, hond has been using that design first, 2317 02:08:19.960 --> 02:08:23.239 you know, since the seventies with great, great success. So 2318 02:08:23.640 --> 02:08:25.960 there's really not you know, if it's not broke, don't 2319 02:08:25.960 --> 02:08:26.359 fix it. 2320 02:08:27.800 --> 02:08:31.399 All right, We got more coming up. Genesis, Tootalexteriors, Dot com. 2321 02:08:31.760 --> 02:08:37.079 They do complete mold detection and remediation as well as 2322 02:08:37.119 --> 02:08:40.600 construction from everything on the outside of your house to 2323 02:08:40.720 --> 02:08:49.399 windows to siting, decks, painting, roofing, also mold detection and remediation. 2324 02:08:49.800 --> 02:08:53.880 Genesis Tootalexteriors dot com. Go with a sure thing Denver's 2325 02:08:53.920 --> 02:08:56.840 best roofer Excel Roofing dot com. You don't pay a 2326 02:08:56.880 --> 02:09:03.399 cent until your content time for an insurance checkup free 2327 02:09:03.479 --> 02:09:07.520 no obligation comparison call Compass Insurance paying too much your 2328 02:09:07.560 --> 02:09:10.479 coverage at dozens of insurance companies find out now three 2329 02:09:10.560 --> 02:09:12.840 all three seven to seven to one help. You'll think 2330 02:09:12.880 --> 02:09:15.439 you're his only customer when you choose Frank durand the 2331 02:09:15.479 --> 02:09:18.119 real estate Man dot com to list your home with 2332 02:09:18.239 --> 02:09:24.640 Remax Alliance three oh three nine two zero sixteen twenty two. Well, 2333 02:09:25.079 --> 02:09:28.399 it looks like I'll probably be able to get out 2334 02:09:28.479 --> 02:09:33.520 of here and go to the AOC Bernie Sanders rally. Hey, Chris, 2335 02:09:33.560 --> 02:09:34.520 what's going on with you? 2336 02:09:37.840 --> 02:09:43.640 I I actually not mean personal. My wife was involved 2337 02:09:43.720 --> 02:09:48.880 in a accident on the tenth and she was yes, well, 2338 02:09:48.920 --> 02:09:50.760 she was backing out of a parking space in a 2339 02:09:50.800 --> 02:09:55.600 parking lot. Okay, from all the pictures and such that 2340 02:09:55.640 --> 02:09:58.239 I've taken and all the evidence that I personally gathered, 2341 02:09:58.640 --> 02:10:02.000 it appears that the u uh see other party involved 2342 02:10:02.880 --> 02:10:05.159 with speeding through the parking lot that's the parking lot 2343 02:10:05.159 --> 02:10:07.239 at my wife's work. That downside is. 2344 02:10:07.479 --> 02:10:11.239 Well, did they did they exchange infor? Did they exchange information? 2345 02:10:11.399 --> 02:10:14.239 Chris kind of? 2346 02:10:15.479 --> 02:10:17.800 I actually ended up having to show up myself and 2347 02:10:17.840 --> 02:10:20.680 get the information out of the other driver because the 2348 02:10:20.680 --> 02:10:23.720 other driver was being very uh hostile towards my wife. 2349 02:10:25.159 --> 02:10:28.880 Oh, was there any kind of official any kind of 2350 02:10:28.880 --> 02:10:31.279 official report on this on this accident? 2351 02:10:34.000 --> 02:10:34.800 Did it one more time? 2352 02:10:36.800 --> 02:10:40.399 Was there an official police report or anything on the accident? 2353 02:10:42.920 --> 02:10:46.079 Not until afterwards. We had to file one ourselves online 2354 02:10:46.199 --> 02:10:48.800 because we waited like five hours and nobody showed up. 2355 02:10:50.319 --> 02:10:52.600 Okay, that's because it's private property. 2356 02:10:52.960 --> 02:10:54.359 Because it was on the private property. 2357 02:10:54.439 --> 02:10:59.399 Yeah, exactly, tell me something. What will prevent someone What 2358 02:10:59.439 --> 02:11:03.319 will prevent and someone from saying it never happened. If 2359 02:11:03.319 --> 02:11:07.319 this guy says it never happened, tell me how you 2360 02:11:07.359 --> 02:11:08.000 would prove it? 2361 02:11:08.000 --> 02:11:11.600 Did my wife? 2362 02:11:11.720 --> 02:11:11.920 It was? 2363 02:11:12.239 --> 02:11:14.279 It was out in front of my wife's work, and 2364 02:11:14.359 --> 02:11:17.439 so she has coworkers that didn't necessarily see it, but 2365 02:11:17.479 --> 02:11:20.000 they heard it happen, and they were out there and saw, 2366 02:11:20.119 --> 02:11:22.800 like saw the damage and and all that. 2367 02:11:23.760 --> 02:11:25.880 I do have fun, But did they see did they 2368 02:11:25.920 --> 02:11:32.119 see this guy? Did they see the other guy's car? Yes, 2369 02:11:34.079 --> 02:11:37.239 and they got the license plate number. They can testify 2370 02:11:37.439 --> 02:11:41.239 that this is the car that hit your wife's car. 2371 02:11:42.079 --> 02:11:45.439 Correct, They didn't. They didn't hit and run. We I 2372 02:11:45.479 --> 02:11:48.920 did end up getting information out of them, but it 2373 02:11:49.000 --> 02:11:51.880 wasn't through them directly. I ended up they ended up 2374 02:11:51.920 --> 02:11:55.079 putting me on the phone with their insurance person to 2375 02:11:55.159 --> 02:11:58.159 get my information, and I ended up just getting the 2376 02:11:58.199 --> 02:11:59.079 insurance information. 2377 02:11:59.079 --> 02:12:01.520 All right, where does stand right now? We're running out 2378 02:12:01.560 --> 02:12:05.800 of time. Where does this stand right now? Chris? It 2379 02:12:05.840 --> 02:12:06.399 seems like. 2380 02:12:06.359 --> 02:12:10.520 The my insurance company and the and the police officer 2381 02:12:10.640 --> 02:12:12.359 kind of gave us the blowoff because it was on 2382 02:12:12.439 --> 02:12:16.000 private property. But they're trying to right that's right between 2383 02:12:16.000 --> 02:12:16.760 the two parties. 2384 02:12:17.800 --> 02:12:20.479 That's right. That's what they're gonna do. So here's the 2385 02:12:20.479 --> 02:12:24.560 only thing you here's what you do, Chris. Let me 2386 02:12:24.600 --> 02:12:27.880 tell you what you do. It's very simple. Your wife, 2387 02:12:28.119 --> 02:12:30.680 if it's her car or your car, you will sue 2388 02:12:30.680 --> 02:12:33.600 the other driver in small claims court. You will use 2389 02:12:33.960 --> 02:12:36.920 the photos you took and you will use the testimony 2390 02:12:36.960 --> 02:12:40.520 of her employees that they saw it go on, and 2391 02:12:40.560 --> 02:12:43.000 they saw this guy's car and he's the one that 2392 02:12:43.079 --> 02:12:45.159 did it, and you're going to get a judgment in 2393 02:12:45.239 --> 02:12:49.880 small claims court. That's the way you're going to do it. Okay, 2394 02:12:51.960 --> 02:12:54.199 you're not going to get your insurance. You're not going 2395 02:12:54.279 --> 02:12:55.840 to get his insurance to pay for it. 2396 02:12:58.159 --> 02:12:59.600 That's kind of what I'm fearing is. 2397 02:13:01.840 --> 02:13:04.760 But once you go after him, he's gonna put in acclaim. 2398 02:13:05.159 --> 02:13:07.119 But you have to go after him personally. 2399 02:13:09.880 --> 02:13:10.239 Okay. 2400 02:13:12.760 --> 02:13:17.439 Now, you do have witnesses. You do have witnesses. 2401 02:13:19.439 --> 02:13:21.800 They I have witnesses that say it happened. I don't 2402 02:13:21.800 --> 02:13:24.319 have witnesses that saw it happen. That's the problem. 2403 02:13:25.520 --> 02:13:29.760 I'm asking you. When they went outside, did they see 2404 02:13:29.800 --> 02:13:32.600 this guy's car at the scene damaged? 2405 02:13:34.800 --> 02:13:35.119 Yeah? 2406 02:13:35.159 --> 02:13:37.960 Look, Chris, you know what it's like pulling teeth. So 2407 02:13:38.000 --> 02:13:40.399 if you get this information, you take him to court 2408 02:13:40.399 --> 02:13:43.319 and you get a judgment. If you can't collaborate the story, 2409 02:13:43.439 --> 02:13:46.560 he can deny it ever happened. I'm Tom Martine. Hey, 2410 02:13:46.880 --> 02:13:49.560 Jeff Fick KIMMERA transmission, Thank you very much. Six nine 2411 02:13:49.600 --> 02:13:52.279 three fourteen hundred Kevin Colkin shared an Auto Tech four 2412 02:13:52.399 --> 02:13:55.199 five five seventy two forty two. Remember, folks, have a 2413 02:13:55.199 --> 02:13:57.960 great weekend and save all your problems for me.