WEBVTT 1 00:00:00.600 --> 00:00:10.599 Yea ripped, you need advice? Who you don't have? 2 00:00:12.839 --> 00:00:17.519 Come runs just as fast as we can. Shooter's gonna 3 00:00:17.600 --> 00:00:20.320 help coming Man Dix. 4 00:00:20.559 --> 00:00:22.199 He is the Troubleshooter Show. 5 00:00:22.800 --> 00:00:30.039 Now Tom Martino, Hey Tom Martino here, welcome entering our 6 00:00:30.199 --> 00:00:34.560 forty six year radio and we are we are really 7 00:00:34.719 --> 00:00:37.560 solving problems, answering questions, taking complaints to make your life 8 00:00:37.560 --> 00:00:38.359 a little easier. 9 00:00:38.920 --> 00:00:41.560 And we have a lot going on here. 10 00:00:41.600 --> 00:00:43.359 So we're gonna get to the phones, and we're also 11 00:00:43.359 --> 00:00:45.159 going to get to a lot of important topics. And 12 00:00:45.200 --> 00:00:47.560 I have a guest today. If you're streaming on my 13 00:00:47.640 --> 00:00:51.000 wide shot, I have a Tony Joyner. He's with Elite 14 00:00:51.039 --> 00:00:57.159 Garage Floors, elitif dot Com. One thing about codings through 15 00:00:57.240 --> 00:01:00.240 my life, I went to war about six times through 16 00:01:00.280 --> 00:01:03.520 my life with people I've hired and wasted money. Not Tony, 17 00:01:04.000 --> 00:01:06.400 but Tony. I don't know. 18 00:01:06.760 --> 00:01:08.040 I just don't know what it is. 19 00:01:09.079 --> 00:01:14.599 I think it's the relatively low cost of materials and 20 00:01:15.000 --> 00:01:18.439 entry into the business relatively low compared to a lot 21 00:01:18.439 --> 00:01:24.000 of businesses that attracts people who say, Hey, I can 22 00:01:24.040 --> 00:01:26.480 make some money here. I'm going to go into the business. 23 00:01:26.959 --> 00:01:30.439 But God, I don't know what it is. 24 00:01:30.480 --> 00:01:33.359 They just don't get it. What is it so hard 25 00:01:33.400 --> 00:01:33.760 about it? 26 00:01:33.799 --> 00:01:37.560 I mean that the codings fail, they chip, they peel, 27 00:01:37.680 --> 00:01:40.359 they bubble, they I don't know. 28 00:01:40.760 --> 00:01:44.599 I think the joke is. It's not the joke. The 29 00:01:44.680 --> 00:01:47.159 reality is it's ninety percent prep. 30 00:01:48.000 --> 00:01:48.719 That is prep. 31 00:01:49.280 --> 00:01:53.719 Go ahead, sir, that is correct, really right. 32 00:01:54.079 --> 00:01:57.920 If you don't have the right equipment, then I'm going 33 00:01:57.959 --> 00:01:58.599 to peel up. 34 00:01:58.719 --> 00:02:01.000 You have to make it. If you were and clean 35 00:02:01.200 --> 00:02:04.680 and etched and everything ready to go, then you can 36 00:02:04.719 --> 00:02:09.639 code it now. Obviously ninety percent prepp ten percent application. 37 00:02:09.759 --> 00:02:11.599 You don't want to app You don't want to apply 38 00:02:11.639 --> 00:02:12.360 it like an idiot. 39 00:02:12.400 --> 00:02:16.240 But the truth is if you prep it properly, even 40 00:02:16.319 --> 00:02:19.479 if you apply it and it's not most attractive, at 41 00:02:19.520 --> 00:02:20.400 least it'll stick. 42 00:02:21.039 --> 00:02:21.439 Correct. 43 00:02:21.599 --> 00:02:26.080 Yeah, I mean not that that's what you want. So anyway, 44 00:02:26.159 --> 00:02:28.960 So we're going to talk to you throughout the show. 45 00:02:29.000 --> 00:02:31.560 And I love having guests from the referral list referral 46 00:02:31.560 --> 00:02:34.520 list dot com. And we've known you a long time 47 00:02:34.560 --> 00:02:36.400 and I didn't have you when I did one floor. 48 00:02:37.400 --> 00:02:41.120 And you're going to fix it. But you also talk 49 00:02:41.199 --> 00:02:45.800 to people who had this called this spawling. That's another 50 00:02:45.879 --> 00:02:48.439 common thing with concrete, by the way you do cote 51 00:02:48.560 --> 00:02:49.520 concrete only? 52 00:02:49.639 --> 00:02:50.479 Is that correct? 53 00:02:51.000 --> 00:02:53.919 No, we could do, would would. 54 00:02:54.280 --> 00:02:58.599 So I was wondering that because I know years ago 55 00:02:58.639 --> 00:03:02.319 in my garage, these idiots it's the only thing that's stuck. 56 00:03:02.560 --> 00:03:04.960 They did My wood stairs going out to the garage 57 00:03:05.280 --> 00:03:06.120 really look good. 58 00:03:06.840 --> 00:03:08.919 Why does it stick so well to wood. 59 00:03:08.960 --> 00:03:10.560 Because it asorbs better. 60 00:03:10.800 --> 00:03:13.960 If you don't prep the concrete, the material won't absorb 61 00:03:14.039 --> 00:03:14.639 into it. 62 00:03:14.719 --> 00:03:18.639 So that's why it peals. Say what is easier to prep? 63 00:03:19.000 --> 00:03:19.199 Right? 64 00:03:19.240 --> 00:03:24.319 And it naturally selts. Yeah, material faster. So in a garage, 65 00:03:24.439 --> 00:03:26.719 can you do the baseboards? Then if they have baseboards 66 00:03:26.719 --> 00:03:30.759 in the garage, we can cool Now. I've seen some 67 00:03:30.840 --> 00:03:35.039 people where they put up a two bi or a 68 00:03:35.120 --> 00:03:38.680 one x six or something around the garage because it 69 00:03:39.120 --> 00:03:42.319 one by six looks like crap alone. But when you. 70 00:03:42.159 --> 00:03:44.520 Coat it with the floor, it looks pretty damn cool. 71 00:03:44.759 --> 00:03:46.280 It does, and now. 72 00:03:46.319 --> 00:03:47.879 Also keeps it off the dry wall. 73 00:03:48.319 --> 00:03:52.879 Is it hard to do a Cove's cove the right word, 74 00:03:53.199 --> 00:03:57.199 the where the floor curves up to the baseboard. You 75 00:03:57.240 --> 00:03:59.520 know what I mean by that little curve up? What 76 00:03:59.560 --> 00:04:02.599 do you call those? If it's like a reverse bulls 77 00:04:02.719 --> 00:04:03.080 or something. 78 00:04:03.439 --> 00:04:05.360 If it's already built in, we can. 79 00:04:05.520 --> 00:04:07.639 Oh, you know, you don't build that right. 80 00:04:07.560 --> 00:04:11.639 Because what happened is tom uh there the felt around 81 00:04:11.680 --> 00:04:16.000 the garage. Yeah, I noticed that, right to take water 82 00:04:16.079 --> 00:04:16.920 from your ground. 83 00:04:17.279 --> 00:04:18.000 Yeah uh. 84 00:04:18.079 --> 00:04:20.839 If you cover that, what happens is the moisture gets 85 00:04:20.920 --> 00:04:23.720 under the coating and bubbles. 86 00:04:24.639 --> 00:04:30.040 Over the time, So then you don't go over the joints. 87 00:04:30.040 --> 00:04:34.920 Then in the garage, just around the edge black felt. 88 00:04:34.600 --> 00:04:37.040 Because you want to keep those expansion joints. 89 00:04:37.319 --> 00:04:37.920 Well, we could. 90 00:04:37.800 --> 00:04:41.079 Actually cover the expansion joints in the middle of the garage. 91 00:04:41.439 --> 00:04:45.120 It's just the black felt around the edge, around the edge, 92 00:04:45.120 --> 00:04:48.079 because you want that to be able to wick moisture 93 00:04:48.319 --> 00:04:53.480 correct and possibly even move a little correct. Good, Okay, Well, 94 00:04:53.680 --> 00:04:56.000 thank you, Tony. You know I love when people do 95 00:04:56.040 --> 00:04:58.920 a good job. Three oh three, seven to one three talk. 96 00:04:58.920 --> 00:05:01.079 I'm going to go to the phone, and of course 97 00:05:01.120 --> 00:05:06.279 we'll take your calls, problems, questions, complaints, and right now, Mike, 98 00:05:06.839 --> 00:05:12.800 he wants to talk about getting paid. Are you a subcontractor? 99 00:05:12.920 --> 00:05:18.199 Mike, I guess technically we were hired by them. 100 00:05:18.560 --> 00:05:21.240 I guess, yeah, you were hired by Who's model? 101 00:05:21.319 --> 00:05:25.879 Who were you hired by We're hired by the Colorado 102 00:05:25.920 --> 00:05:27.720 Springs equipment technicians. 103 00:05:28.279 --> 00:05:29.000 And who are they? 104 00:05:29.120 --> 00:05:32.160 They did a they did a remodel. 105 00:05:32.439 --> 00:05:35.199 They're friends of they're friends of mine of twenty years. 106 00:05:35.199 --> 00:05:35.959 Sorry, this is. 107 00:05:35.839 --> 00:05:39.519 Mattie his wife, and we were looking for work and 108 00:05:39.519 --> 00:05:43.160 they're working on a project since April for this famous 109 00:05:43.759 --> 00:05:45.000 visual artist. 110 00:05:46.920 --> 00:05:47.839 George mccurtz. 111 00:05:48.720 --> 00:05:53.600 And he had an awful experience. His mom's condoo. 112 00:05:53.199 --> 00:05:55.879 Needs to be remodeled, and they were way past the deadline. 113 00:05:55.959 --> 00:06:00.480 So we basically like we can help, we have experience. 114 00:06:01.199 --> 00:06:04.800 So they sub contacted us and they promised to pay us. 115 00:06:04.800 --> 00:06:06.639 We had multiple texts everything. 116 00:06:07.040 --> 00:06:09.319 And now did the were the homeowners? 117 00:06:09.720 --> 00:06:10.000 Was this? 118 00:06:10.240 --> 00:06:12.480 Was this a homeowners project? What were you guys doing? 119 00:06:14.560 --> 00:06:16.040 We were doing? 120 00:06:16.279 --> 00:06:16.399 Uh? 121 00:06:16.879 --> 00:06:19.040 Yeah, it was it was it was a remodel that 122 00:06:19.079 --> 00:06:21.639 the that the George mccurt guy. 123 00:06:21.800 --> 00:06:24.279 Was okay to have done any a remodel track and 124 00:06:24.279 --> 00:06:27.439 and so you were doing the remodel and your experience 125 00:06:27.519 --> 00:06:31.439 at this but what is this Colorado's Springs equipment? 126 00:06:31.560 --> 00:06:35.399 What is the equipment wants technician? Okay? 127 00:06:35.800 --> 00:06:38.759 What what now? Why that doesn't sound like a home 128 00:06:38.800 --> 00:06:42.120 improvement contractor yeah. 129 00:06:41.720 --> 00:06:43.399 I know they were way over their heads. 130 00:06:43.439 --> 00:06:46.040 That's the thing is that they I guess we're friends 131 00:06:46.079 --> 00:06:49.000 with this guy, and said, well, we don't know everything, 132 00:06:49.079 --> 00:06:49.759 but we'll. 133 00:06:49.560 --> 00:06:53.639 Try and and was this so the homeowner was happy 134 00:06:53.639 --> 00:06:54.680 to get you on board? 135 00:06:56.120 --> 00:06:59.839 Oh yeah, well, oh yeah yeah, George was super happy 136 00:06:59.879 --> 00:07:02.439 with Well when we came there was a we made. 137 00:07:02.319 --> 00:07:06.360 A difference, okay, And did you finish the job? 138 00:07:08.439 --> 00:07:09.199 We thought we did? 139 00:07:09.199 --> 00:07:12.240 We were told that the job like several times he 140 00:07:12.319 --> 00:07:15.360 said that today is the last day for this job, 141 00:07:15.519 --> 00:07:18.680 like the absolute last day, and then we'd get a 142 00:07:18.720 --> 00:07:23.639 call from them like the next day of needing our 143 00:07:23.680 --> 00:07:26.839 help to go back in there and try and fix 144 00:07:26.879 --> 00:07:27.519 some of the stuff. 145 00:07:27.560 --> 00:07:31.120 Now, did you work with the homeowner or with the 146 00:07:31.160 --> 00:07:35.319 Colorado Springs Equipment technicians the Carra. 147 00:07:35.120 --> 00:07:38.279 Springs equipment technicians, But the homeowner was in there every 148 00:07:38.279 --> 00:07:41.680 single day at least once inspectrum. 149 00:07:41.720 --> 00:07:45.720 Okay, okay, fine, so let's get right to it. You 150 00:07:45.759 --> 00:07:47.839 did the job. How much do they owe you? 151 00:07:48.040 --> 00:07:54.560 Yeah, well, we made an invoice for seventy five dollars 152 00:07:55.160 --> 00:07:59.720 and that that was a modest conservative, you know price, 153 00:08:00.279 --> 00:08:01.720 but they stills. 154 00:08:01.279 --> 00:08:08.639 Nine four dollars okay, so they paid everything, but nine hundred, Yes, okay, 155 00:08:09.759 --> 00:08:11.199 so what's the hang on. 156 00:08:13.040 --> 00:08:14.199 Well, it's a large chunk. 157 00:08:14.279 --> 00:08:14.519 You know. 158 00:08:14.639 --> 00:08:16.879 We we dedicate a lot of I mean, what's the hang. 159 00:08:16.759 --> 00:08:18.800 Up with them? Why aren't they paying you? Oh? 160 00:08:18.879 --> 00:08:24.000 Exactly, We don't know exactly because the owner seems to 161 00:08:24.040 --> 00:08:25.279 not still be happy. 162 00:08:25.560 --> 00:08:29.800 The owner is still They keeps giving us the run around, saying, well. 163 00:08:29.680 --> 00:08:32.120 You mean the homeowner or the owner of the company. 164 00:08:33.279 --> 00:08:34.039 The homeowner. 165 00:08:34.440 --> 00:08:38.919 The homeowner is, according to the owner of the company, 166 00:08:40.039 --> 00:08:43.279 is keeping him doing things. 167 00:08:43.799 --> 00:08:46.799 Well, yeah, basically, but that has listen. 168 00:08:46.879 --> 00:08:48.279 That has nothing to do with you. 169 00:08:48.360 --> 00:08:51.000 Here, here's the way it works. 170 00:08:49.840 --> 00:08:53.159 Here's here's the way it works. You didn't have the 171 00:08:53.200 --> 00:08:54.519 contractor with the homeowner. 172 00:08:54.840 --> 00:08:57.080 If you're going to do exactly what you're told and 173 00:08:57.159 --> 00:09:00.320 you get the job done, it's not your problem. If 174 00:09:00.320 --> 00:09:03.960 Colorado Springs Equipment technicians can't make the homeowner happy, that's 175 00:09:03.960 --> 00:09:06.879 not your problem. As long as you did work. As 176 00:09:06.919 --> 00:09:10.440 long as you did work for these technicians. These technicians 177 00:09:10.440 --> 00:09:13.440 owe you the money. It's that simple. I don't understand 178 00:09:13.840 --> 00:09:15.799 how they don't owe you the money. They owe you 179 00:09:15.840 --> 00:09:18.159 the money, So why they're not paying you? I have 180 00:09:18.200 --> 00:09:21.360 no idea. Now I'm hoping it hasn't been more than 181 00:09:21.879 --> 00:09:25.039 four months since you ended the job, because you can 182 00:09:25.559 --> 00:09:27.759 or the last you're on because you can put a 183 00:09:27.840 --> 00:09:28.759 lien on this house. 184 00:09:30.399 --> 00:09:34.399 Yeah, my wife's mom did some work over there. 185 00:09:34.679 --> 00:09:36.840 Yeah, it's not just us, it's my mom. 186 00:09:36.879 --> 00:09:39.679 And well I know, but I'm here's what I'm asking. 187 00:09:40.399 --> 00:09:43.039 If you're two separate people are the same company. When 188 00:09:43.120 --> 00:09:46.879 you say your mom, Mike and Maddie, here's the bottom line. 189 00:09:46.879 --> 00:09:49.279 When's the last time you were on the decite doing work? 190 00:09:50.879 --> 00:09:51.919 On August seventeen? 191 00:09:53.320 --> 00:09:59.080 Oh okay, So. 192 00:09:57.159 --> 00:09:58.799 So why don't you put a lien on the house. 193 00:09:58.879 --> 00:10:00.320 Why don't you just lean the house? 194 00:10:01.639 --> 00:10:03.480 That's what my mom is wanting to do. She's like 195 00:10:03.559 --> 00:10:05.440 super smart and she's the one that got me into 196 00:10:05.480 --> 00:10:06.080 all this, and. 197 00:10:06.000 --> 00:10:08.799 She said we you know, bread the labor laws, and 198 00:10:08.879 --> 00:10:11.240 also that she could we could put a lien on 199 00:10:11.279 --> 00:10:11.600 the house. 200 00:10:11.639 --> 00:10:14.759 Doesn't easily put easily put a lien on the house. 201 00:10:15.679 --> 00:10:17.080 I don't know how to go about doing that. 202 00:10:17.159 --> 00:10:21.679 Okay, do that? Okay, And well there's another and and 203 00:10:21.759 --> 00:10:26.679 you can go to small claims court too, But that's 204 00:10:26.720 --> 00:10:30.440 what I would do first. I would go and and 205 00:10:30.720 --> 00:10:36.440 that Unfortunately, you know, having an attorney do it, I say, unfortunately, 206 00:10:36.440 --> 00:10:37.120 it's not unfortunate. 207 00:10:37.360 --> 00:10:38.480 They're gonna do it the right way. 208 00:10:38.559 --> 00:10:40.720 I'm not sure they can. I think they can add 209 00:10:40.759 --> 00:10:47.519 their attorney's fees to it. Uh, but I would put 210 00:10:47.519 --> 00:10:50.480 a lien on the house. And when I say that, 211 00:10:52.559 --> 00:10:54.320 what you can do is look it up. 212 00:10:54.519 --> 00:10:57.000 Okay, it's not that difficult. 213 00:10:57.120 --> 00:11:00.000 I'm looking it up right now to get a very 214 00:11:00.080 --> 00:11:03.399 basic step by step Tony, did you ever have to 215 00:11:03.399 --> 00:11:05.600 put a lien on a house for anything? Tony over 216 00:11:05.679 --> 00:11:09.360 at the elite I have, Tom What are the steps 217 00:11:09.360 --> 00:11:10.840 that you went through or did you just have an 218 00:11:10.879 --> 00:11:11.600 attorney do it? 219 00:11:12.120 --> 00:11:14.720 I had an attorney because it was over one hundred thousand. 220 00:11:14.919 --> 00:11:18.200 Oh my goodness. Okay now, and by the way, you 221 00:11:18.200 --> 00:11:20.039 don't even get paid till it's done. That's why you 222 00:11:20.159 --> 00:11:23.159 run a risk. Now, here's what it is. Here's what 223 00:11:23.200 --> 00:11:26.039 it says. You got to be within the statue of limitations. 224 00:11:26.080 --> 00:11:26.360 You are. 225 00:11:27.120 --> 00:11:31.080 Then you file a lawsuit, which could be small claims court. 226 00:11:31.399 --> 00:11:35.200 It's critical to establish. So then you take the court 227 00:11:35.279 --> 00:11:41.159 papers and it says, oh, okay, you don't have to 228 00:11:41.240 --> 00:11:43.919 have you don't have to have the court. 229 00:11:44.159 --> 00:11:46.279 I'm sorry. That's if you want to get a judgment. 230 00:11:46.320 --> 00:11:49.639 In addition to this, you can do a lien by 231 00:11:49.720 --> 00:11:53.159 simply you give a notice. And now I'm not goaling on. 232 00:11:53.480 --> 00:11:55.879 So you give a notice, right, if they don't pay, 233 00:11:56.120 --> 00:11:58.360 then you file a lien. It's that simple. Now you 234 00:11:58.360 --> 00:12:00.799 have to perfect the lien, which in a which within 235 00:12:00.840 --> 00:12:04.240 a certain amount of time. Perfecting a lean means you 236 00:12:04.279 --> 00:12:07.840 start foreclosure literally no, no, that means you bring them 237 00:12:07.879 --> 00:12:08.240 to court. 238 00:12:08.320 --> 00:12:10.360 Tom well, you win in court. 239 00:12:10.679 --> 00:12:14.080 Yeah, and then you start foreclosure or they pay you. 240 00:12:14.159 --> 00:12:17.080 So here's the deal. Here's the deal. 241 00:12:17.840 --> 00:12:21.039 Like I said, an attorney can do it. And from 242 00:12:21.120 --> 00:12:23.679 everything I'm reading, I think an attorney can add their 243 00:12:23.679 --> 00:12:28.879 fees beam. So after the after the warning. So if 244 00:12:28.919 --> 00:12:31.200 you do a warning and they make you file a 245 00:12:31.279 --> 00:12:34.639 lien and all that, they will be responsible for attorney's fees. 246 00:12:34.840 --> 00:12:36.480 You got to warn them first. 247 00:12:36.279 --> 00:12:41.799 Okay, So just just google it, okay, or go on 248 00:12:42.080 --> 00:12:46.679 and because there's notice, it's called a notice actually not 249 00:12:46.720 --> 00:12:50.840 a warning, but it's a notice required okay, and then 250 00:12:51.120 --> 00:12:55.519 you good. Now, if you have any other questions, calls, 251 00:12:55.559 --> 00:12:58.919 but that is really going to be your fastest solution. 252 00:12:59.639 --> 00:13:02.440 And then Mark said, after you do the lien to 253 00:13:02.519 --> 00:13:05.039 get paid you go to court and then you can 254 00:13:05.039 --> 00:13:10.159 start a foreclosure three zero three seven one three talk 255 00:13:10.200 --> 00:13:13.120 seven or three two five five Elite garage floors, as 256 00:13:13.159 --> 00:13:15.519 I said, they they they're at risk, just like you know, 257 00:13:15.559 --> 00:13:17.480 an Excel roofing would be at risk because they don't 258 00:13:17.519 --> 00:13:20.519 get paid a cent Excel until you're content. And then 259 00:13:21.159 --> 00:13:25.080 Tony here elite, he he doesn't require that. And a 260 00:13:25.120 --> 00:13:27.480 lot of these clowns in the in the floor business 261 00:13:28.279 --> 00:13:30.720 if they take money up front, or concrete business or 262 00:13:30.759 --> 00:13:31.840 any kind of business. 263 00:13:31.639 --> 00:13:33.639 They take off your screwed Tony. 264 00:13:34.120 --> 00:13:37.120 Were you successful on that big lean We were a 265 00:13:37.480 --> 00:13:40.240 commercial building. Yeah, good, good good, all right. We have 266 00:13:40.279 --> 00:13:44.039 more coming up on the Troubleshooter Show and waterpros dot 267 00:13:44.080 --> 00:13:48.440 net the best water systems anywhere at the lowest prices. 268 00:13:48.639 --> 00:13:51.360 And right now a screaming deal through labor day only, 269 00:13:51.440 --> 00:13:53.440 so this week now you don't have to have it 270 00:13:53.519 --> 00:13:54.559 done before labor day. 271 00:13:54.600 --> 00:13:55.840 You have to book it. 272 00:13:55.840 --> 00:14:00.480 It's thirty one ninety five complete softening and pure ocasion. 273 00:14:00.840 --> 00:14:04.240 Normally those two systems run over four grand. This is 274 00:14:04.279 --> 00:14:06.919 a screaming deal. Three oh three eight six y two 275 00:14:07.080 --> 00:14:13.960 five five five four Go with a sure thing. Denver's 276 00:14:14.000 --> 00:14:16.919 best roofer Excel Roofing dot com. You don't pay a 277 00:14:17.000 --> 00:14:22.919 cent until you're content, wait time for an insurance check 278 00:14:23.000 --> 00:14:26.879 up free, no obligation. In comparison, call Compass Insurance paying 279 00:14:26.879 --> 00:14:29.960 too much your coverage at dozens of insurance companies find 280 00:14:29.960 --> 00:14:32.320 out now three all three seven to seven to one help. 281 00:14:32.480 --> 00:14:35.120 You'll think you're his only customer when you choose Frank 282 00:14:35.159 --> 00:14:37.600 durand the real estate Man dot com to list your 283 00:14:37.639 --> 00:14:40.759 home with Remax Alliance three all three nine two zero 284 00:14:40.919 --> 00:14:48.840 sixteen twenty two. Hi Tom Martino, your troubleshooter three oh 285 00:14:48.879 --> 00:14:51.840 three seven one three talk seven one three eight two 286 00:14:51.840 --> 00:14:56.240 five five. Now it's hard to read. It is hard 287 00:14:56.279 --> 00:15:01.600 to read email headers. Years ago, I remember that Mark 288 00:15:01.720 --> 00:15:03.480 was really good at it. The reason I bring this 289 00:15:03.559 --> 00:15:06.559 up is I sent him a gag email one time 290 00:15:07.080 --> 00:15:08.799 and he knew right away it was for me. And 291 00:15:08.879 --> 00:15:11.039 I didn't know at the time how he could figure 292 00:15:11.080 --> 00:15:14.159 that out. But and this was back in the day. 293 00:15:14.159 --> 00:15:17.480 You know, email is relatively new and headers have gotten 294 00:15:17.480 --> 00:15:21.919 more complicated. But there is one going around right now. 295 00:15:22.080 --> 00:15:25.679 It's so obvious, but it says it's from Infinity, and 296 00:15:25.720 --> 00:15:29.320 it says to change a payment to avoid service interruption. 297 00:15:30.039 --> 00:15:33.279 Then it says change payment method. You click it says 298 00:15:33.399 --> 00:15:35.759 change a payment. When you click that, you're brought to 299 00:15:35.799 --> 00:15:40.559 another link which is not Century, not Exfinity. And by 300 00:15:40.600 --> 00:15:45.039 the way, so in this email header it's pretty obvious, 301 00:15:45.440 --> 00:15:48.840 I mean literally goes to a guy named Anthony okay 302 00:15:49.000 --> 00:15:53.480 At and then it's a it's a skincare company in India. 303 00:15:53.919 --> 00:15:56.360 I mean, so be really careful. 304 00:15:56.960 --> 00:15:59.720 And I don't know if you can read headers in 305 00:15:59.720 --> 00:16:04.159 any email if you know how, but you just have 306 00:16:04.240 --> 00:16:09.320 to be careful when you get any kind of a 307 00:16:09.399 --> 00:16:13.000 email right now and have to click a link. For example, 308 00:16:13.360 --> 00:16:16.519 there's a new not a new email scheme, but mark 309 00:16:16.559 --> 00:16:18.360 what would you say, two or three years where they 310 00:16:18.360 --> 00:16:22.799 go into somebody who owes money legitimately owes money to 311 00:16:22.840 --> 00:16:27.440 a vendor. They pretend they're the vendor, saying you can 312 00:16:27.480 --> 00:16:31.120 pay us online. For some reason, they know exactly how 313 00:16:31.200 --> 00:16:34.480 much this company owes their vendor. It would be like 314 00:16:34.600 --> 00:16:37.320 Tony if you had a supplier. 315 00:16:38.080 --> 00:16:39.519 At Elite garage floors. 316 00:16:39.720 --> 00:16:42.159 You had a supplier, right and you owed them let's 317 00:16:42.200 --> 00:16:45.000 say twelve grand, okay, and all of a sudden you 318 00:16:45.000 --> 00:16:47.399 get an email from the supplier and the supplier says, 319 00:16:47.440 --> 00:16:50.159 click here to pay. So you go and pay, right, 320 00:16:50.360 --> 00:16:53.159 But that that was an email hack and it wasn't 321 00:16:53.200 --> 00:16:58.360 your supplier. Somebody hacked your supplier's email, right, so they 322 00:16:58.399 --> 00:16:59.240 go to you. 323 00:16:59.240 --> 00:17:01.320 You pay the wrong person. 324 00:17:01.639 --> 00:17:05.039 Your supplier calls and says, where's the payment for twelve grand? 325 00:17:05.319 --> 00:17:08.079 You said, well, I got an email from you. Who's 326 00:17:08.160 --> 00:17:13.680 responsible for that? If somebody hacked their email is are 327 00:17:13.720 --> 00:17:14.680 they responsible? 328 00:17:14.759 --> 00:17:17.559 And now in that case, in fact, that was a 329 00:17:17.599 --> 00:17:22.680 particular one. In that case because the company got hacked 330 00:17:23.000 --> 00:17:25.640 and it was their fault. They got hacked, it was 331 00:17:25.680 --> 00:17:27.920 their issue. Remember that was a car dealer. 332 00:17:28.279 --> 00:17:33.960 Yep. Then we had where my friend an advertising agency, 333 00:17:34.599 --> 00:17:39.799 listen to this. He was owed seventy two thousand and 334 00:17:39.880 --> 00:17:42.640 somebody hacked his email. So that's what we're talking about, 335 00:17:42.640 --> 00:17:45.240 Mark Gott, not this particular guy. But and then so 336 00:17:45.359 --> 00:17:48.200 somebody paid. So when he went to his big client, 337 00:17:48.279 --> 00:17:51.079 they said, we paid you. And because his email was hacked, 338 00:17:51.119 --> 00:17:55.039 he took responsibility. Now, if your email, Tony was hacked 339 00:17:55.240 --> 00:17:58.880 and they found out what you owed and just played 340 00:17:58.880 --> 00:18:01.400 with you there and it was isn't your supplier, it 341 00:18:01.440 --> 00:18:03.200 could be your problem. Mean you may have to pay 342 00:18:03.200 --> 00:18:06.640 your supplier. Again, I'm using Tony as an example here, 343 00:18:06.680 --> 00:18:09.880 but it's a terrible thing. And this expendity thing is 344 00:18:09.920 --> 00:18:12.799 the latest thing. Do not It's not for a lot 345 00:18:12.839 --> 00:18:15.839 of money, but it's still something. 346 00:18:16.000 --> 00:18:18.079 So do not fall for that crack. 347 00:18:19.200 --> 00:18:23.000 Okay, back to the phones, and we're going to go 348 00:18:23.079 --> 00:18:24.720 to Glenn. 349 00:18:24.880 --> 00:18:26.119 Glenn. What's going on with you? 350 00:18:26.200 --> 00:18:26.599 Glenn? 351 00:18:27.839 --> 00:18:32.119 Oh? Okay, So I don't know where to start. 352 00:18:32.480 --> 00:18:33.000 I'll have to go. 353 00:18:33.440 --> 00:18:35.880 I spent a little over a month ago. You know, 354 00:18:36.200 --> 00:18:39.279 I just noticed that my brakes they didn't go all 355 00:18:39.279 --> 00:18:42.799 the way to the floor for a moment, but usually. 356 00:18:43.039 --> 00:18:45.920 Yeah, what what vehicle or what vehicle are we talking about? 357 00:18:46.880 --> 00:18:49.319 Two thousand and eight, Toyota, Tacoma. 358 00:18:50.680 --> 00:18:53.319 Okay, okay, So what happened then? 359 00:18:54.119 --> 00:18:57.920 Okay, so that I kind of ignored it because it. 360 00:18:57.759 --> 00:18:59.160 Was like maybe it was just. 361 00:18:59.079 --> 00:19:00.720 The air bubble, right, Yeah. 362 00:19:00.759 --> 00:19:09.119 And then I had a doctor's appointment and I went 363 00:19:09.160 --> 00:19:12.160 to pick up the prescription, that's what it was, and 364 00:19:12.319 --> 00:19:15.599 I had a similar problem. This is like about thirty 365 00:19:15.640 --> 00:19:16.200 forty days. 366 00:19:16.240 --> 00:19:19.160 Yeah, yeah, sure, so yeah, you figured you should get 367 00:19:19.240 --> 00:19:23.160 you figured you should get it checked out exactly. So 368 00:19:23.200 --> 00:19:26.640 you went to is this where the claint breaks plus. 369 00:19:27.000 --> 00:19:32.359 Yes, South Federal. I was back on August third. 370 00:19:32.880 --> 00:19:35.119 Okay, so what did they do right or wrong? 371 00:19:35.960 --> 00:19:36.440 Okay? 372 00:19:36.640 --> 00:19:41.119 So they took it in and you know they do 373 00:19:41.240 --> 00:19:47.039 the free check. Yeah, and so I called later that 374 00:19:47.079 --> 00:19:49.200 afternoon to see if it was going to be ready 375 00:19:49.240 --> 00:19:52.000 because they thought it would be, and they said, yeah, 376 00:19:52.000 --> 00:19:52.599 it's ready. 377 00:19:53.440 --> 00:19:55.720 Now hold on, it was a free check. 378 00:19:55.759 --> 00:19:58.319 But did you authorize repairs? 379 00:19:58.640 --> 00:19:58.920 Yes? 380 00:19:59.440 --> 00:20:03.160 Okay, okay. How much were the repairs authorized for? 381 00:20:03.680 --> 00:20:05.279 They weren't going to charge me anything. 382 00:20:06.200 --> 00:20:09.039 Wait, they were going to repair your brakes free? 383 00:20:09.720 --> 00:20:12.920 Well, they just said it was the guy that worked 384 00:20:12.960 --> 00:20:17.440 on it said it just looked like it was the break. 385 00:20:17.279 --> 00:20:18.680 Booster check valve. 386 00:20:19.160 --> 00:20:22.799 Okay, okay, all right, So I said, well that's cool, 387 00:20:23.279 --> 00:20:25.000 and they said, we're not even going to charge. 388 00:20:24.759 --> 00:20:25.079 It for that. 389 00:20:25.720 --> 00:20:26.160 Okay. 390 00:20:26.319 --> 00:20:27.240 So then what happened? 391 00:20:27.240 --> 00:20:31.480 Okay? So I went in pick up the truck. I 392 00:20:31.559 --> 00:20:34.160 was backing out breaks went all the way to the floor. 393 00:20:34.480 --> 00:20:38.039 I almost backed into it another car and they're, oh, 394 00:20:38.079 --> 00:20:45.640 so then what? So I gingerly drove my car back 395 00:20:45.839 --> 00:20:49.000 by the front door and I parked it and I 396 00:20:49.079 --> 00:20:50.759 went in and I told him, I said, hey, guys, 397 00:20:51.400 --> 00:20:54.880 I have no breaks now. So absolutely none, and then 398 00:20:54.920 --> 00:20:58.240 they were they admitted there was some confusion. 399 00:20:58.839 --> 00:21:00.720 Okay, fine, so. 400 00:21:01.359 --> 00:21:02.640 What did it turn out to be. 401 00:21:04.559 --> 00:21:06.920 Well, I'm going to get to that. It gets worse. 402 00:21:07.680 --> 00:21:13.759 So the guy that was working on it was waiting 403 00:21:13.839 --> 00:21:20.759 for this check valve and after about a week. 404 00:21:21.640 --> 00:21:24.240 So wait a minute, you mean he never did He 405 00:21:24.279 --> 00:21:27.359 never did change the check valve as he thought as 406 00:21:27.400 --> 00:21:31.920 you thought he did. That's right, Okay, so it could have. 407 00:21:32.119 --> 00:21:36.319 So they just made a mistake that they thought they 408 00:21:36.319 --> 00:21:38.119 had put the check valve in and they didn't. 409 00:21:38.920 --> 00:21:40.559 Yeah, there was just a miscommunication. 410 00:21:40.839 --> 00:21:42.559 Yeah, no harm, no foul. 411 00:21:42.640 --> 00:21:44.599 They didn't charge you, except you could have gotten in 412 00:21:44.640 --> 00:21:45.799 an accident, but you didn't. 413 00:21:45.839 --> 00:21:47.279 So where are we going with the story then? 414 00:21:48.079 --> 00:21:48.160 Oh? 415 00:21:48.160 --> 00:21:54.160 Okay, So then they couldn't find anybody that had the 416 00:21:54.240 --> 00:21:59.000 right part. There are a lot of different checkvalves. So 417 00:21:59.079 --> 00:22:04.440 I got online and I found it on Parts Geek, 418 00:22:05.480 --> 00:22:09.400 the exact one. Uh so we got that going again, 419 00:22:10.559 --> 00:22:14.519 and I guess they put the check velve in and 420 00:22:14.559 --> 00:22:15.680 it didn't change anything. 421 00:22:17.640 --> 00:22:18.160 Okay. 422 00:22:18.599 --> 00:22:20.559 So now we're going into week two. 423 00:22:21.119 --> 00:22:25.119 Yeah, so I'm hoping we don't have too many more 424 00:22:25.160 --> 00:22:27.680 weeks left because I only have a four hour show. 425 00:22:28.519 --> 00:22:32.319 Okay, So anyway, I'll try to make this freak. 426 00:22:32.559 --> 00:22:32.680 Ye. 427 00:22:32.839 --> 00:22:39.000 The next thing that happened was every time I called 428 00:22:39.160 --> 00:22:39.759 to see what. 429 00:22:39.680 --> 00:22:40.319 They were doing. 430 00:22:40.799 --> 00:22:43.640 Yeah, they had just kind of checked. 431 00:22:43.359 --> 00:22:46.079 It out and then put you you delivered you actually 432 00:22:46.119 --> 00:22:47.480 delivered the part to them? 433 00:22:49.039 --> 00:22:52.640 No, I had them called parts geek and then they 434 00:22:52.640 --> 00:22:53.400 got the right part. 435 00:22:54.279 --> 00:22:56.359 Okay, okay. 436 00:22:56.680 --> 00:22:59.640 So in the beginning I told them from. 437 00:22:59.440 --> 00:23:01.759 My previ so did they get the part in? 438 00:23:01.880 --> 00:23:04.400 Finally, I just need to know that yes they did? 439 00:23:04.920 --> 00:23:06.880 And did they and did hold on? Just help me 440 00:23:06.920 --> 00:23:08.240 out here? Did they install it? 441 00:23:09.079 --> 00:23:09.440 Yes? 442 00:23:09.839 --> 00:23:10.200 Okay? 443 00:23:10.200 --> 00:23:14.200 Said they did okay, and didn't solve the problem. 444 00:23:14.559 --> 00:23:17.440 Oh okay, So where are we now? 445 00:23:18.359 --> 00:23:18.759 Okay? 446 00:23:19.240 --> 00:23:20.799 When I took it there, I told him, you know 447 00:23:21.240 --> 00:23:23.640 my experience, I had Toyota before, and at one hundred 448 00:23:23.680 --> 00:23:26.079 and fifty thousand miles my Master's cylinder we want and 449 00:23:26.160 --> 00:23:28.960 that's what I came here for you to check out exactly. 450 00:23:29.839 --> 00:23:34.119 All right, So now we got to the master cylinder thing. 451 00:23:34.200 --> 00:23:37.359 But what they did was this guy had screwed up 452 00:23:37.400 --> 00:23:40.240 so bad, I guess. And week two they told me 453 00:23:40.279 --> 00:23:45.920 they let him go. Oh it's sad, and. 454 00:23:45.799 --> 00:23:47.319 So where are we? Where do we stand? 455 00:23:47.440 --> 00:23:47.559 Right? 456 00:23:47.599 --> 00:23:49.640 Now, what do you need for help? 457 00:23:50.599 --> 00:23:51.079 Okay? 458 00:23:51.400 --> 00:23:57.359 So now that last week they said they replaced everything, 459 00:23:57.400 --> 00:23:58.880 they replaced. 460 00:24:00.880 --> 00:24:02.279 How much did that charge you? 461 00:24:03.920 --> 00:24:05.440 They were talking seven fifty? 462 00:24:06.079 --> 00:24:07.240 Okay, did you pay it? 463 00:24:08.200 --> 00:24:14.519 No, this is a little brutal. I mean, where does 464 00:24:14.559 --> 00:24:15.000 it like that? 465 00:24:15.480 --> 00:24:17.599 Well? No, no, no, my YouTube mores don't like when 466 00:24:17.599 --> 00:24:23.519 I interrupt. Okay, I'm just curious what be though? What 467 00:24:23.559 --> 00:24:27.480 Mark said is true? Like for example, and I don't 468 00:24:27.519 --> 00:24:30.519 mind you telling me the story, by the way, and 469 00:24:30.519 --> 00:24:34.279 and there's nothing wrong with that. I'd rather find out 470 00:24:34.440 --> 00:24:36.160 the end result and work backwards. 471 00:24:36.240 --> 00:24:38.440 So what what are you calling about today? 472 00:24:38.480 --> 00:24:41.240 I mean it sounds like it's pretty frustrating. You spent 473 00:24:41.359 --> 00:24:43.680 seven fifty here's what I need to know for the 474 00:24:43.720 --> 00:24:46.240 seven hundred and fifty bucks did you get Did it 475 00:24:46.319 --> 00:24:46.960 get fixed? 476 00:24:48.079 --> 00:24:51.200 That's not fixed yet? They replaced everything? 477 00:24:51.799 --> 00:24:55.039 Well, how the hell they can now? I mean, certainly 478 00:24:55.480 --> 00:24:58.519 it ain't magic, right, Hold on a second, hold on, 479 00:24:58.799 --> 00:25:01.240 and by the way, so it's still not fix. Do 480 00:25:01.279 --> 00:25:03.000 you mind if we get an expert on the air 481 00:25:03.119 --> 00:25:04.680 just to help for the hell of it, I'd like 482 00:25:04.720 --> 00:25:08.039 to ask them what they think. So hold on, I'm 483 00:25:08.480 --> 00:25:13.559 Tom Martino. We're gonna come back. Basically, this guy's frustrated. Okay, 484 00:25:12.839 --> 00:25:14.920 you know at first they were going to do him 485 00:25:14.920 --> 00:25:18.039 a solid, right, then they charge him seven point fifty 486 00:25:18.400 --> 00:25:20.680 still not working. What the hell's going on when when 487 00:25:20.720 --> 00:25:23.559 he says they replaced everything, I don't understand. Mark. You've 488 00:25:23.559 --> 00:25:26.839 been in breaks business along with everything else, breaks tires 489 00:25:26.839 --> 00:25:30.759 and all that stuff. Why would everything be replaced not fixed? 490 00:25:31.000 --> 00:25:33.559 Is this something stupid like bleeding it? I want to 491 00:25:33.599 --> 00:25:36.599 ask Kevin Colkin, or we can call our buddy in 492 00:25:36.680 --> 00:25:40.000 the springs. All of that coming up. I'm Tom Martino. 493 00:25:45.079 --> 00:25:48.359 Go with a sure thing Denver's best roofer Excel Roofing 494 00:25:48.440 --> 00:25:51.119 dot com. You don't pay a cent until you're content. 495 00:25:54.480 --> 00:25:57.640 Time for an insurance check up free, no obligation. In comparison, 496 00:25:57.799 --> 00:26:01.359 call Compass Insurance paying too much your coverage at dozens 497 00:26:01.359 --> 00:26:04.119 of insurance companies find out now three oh three seven 498 00:26:04.200 --> 00:26:07.200 seven one help. You'll think you're his only customer when 499 00:26:07.240 --> 00:26:09.720 you choose Frank durand the real estate Man dot com 500 00:26:09.720 --> 00:26:12.880 to list your home with Remax Alliance three oh three 501 00:26:12.920 --> 00:26:19.279 nine two zero sixteen twenty two. Hi Tom Martino, your 502 00:26:19.480 --> 00:26:24.079 troubleshooter three oh three seven one three Talk three oh 503 00:26:24.119 --> 00:26:29.000 three seven, one three eight two five five. So what 504 00:26:29.279 --> 00:26:32.000 happened then, Glenn, let's talk about it? 505 00:26:32.759 --> 00:26:33.240 Okay? 506 00:26:33.440 --> 00:26:38.680 So, uh, it didn't solve the problem. 507 00:26:38.720 --> 00:26:41.000 You spent seven point fifty. Where does it stand now? 508 00:26:41.119 --> 00:26:42.480 I didn't anything. 509 00:26:42.680 --> 00:26:50.240 Yeah, they said seven fifty and then they said what 510 00:26:50.400 --> 00:26:53.160 could they agree on once to get it fixed? And 511 00:26:53.200 --> 00:26:54.880 I said, how about it around four to fifty because 512 00:26:54.920 --> 00:26:57.319 I figure, you know, after I'll said that I've been 513 00:26:57.319 --> 00:26:58.559 going to these guys for ten years. 514 00:26:58.799 --> 00:27:01.880 So they replaced every everything and it's still not working. 515 00:27:02.720 --> 00:27:04.000 Yes, that's what they're saying. 516 00:27:04.079 --> 00:27:06.119 Okay, do we have our expert on? Do we have 517 00:27:06.720 --> 00:27:08.039 did we get anybody? 518 00:27:08.279 --> 00:27:08.720 I'm working? 519 00:27:08.759 --> 00:27:12.839 Okay, go ahead. And so they replaced everything, and and 520 00:27:13.680 --> 00:27:16.519 I mean, I just don't understand. Could it be something 521 00:27:16.640 --> 00:27:19.079 simple as simple as they're not bleeding it properly? 522 00:27:20.039 --> 00:27:21.160 Well, that's what I said. 523 00:27:21.200 --> 00:27:24.079 I said, how about you know there's a couple of 524 00:27:24.359 --> 00:27:26.920 new metal tubes on there, or any of them crimped? 525 00:27:27.920 --> 00:27:28.200 Is it? 526 00:27:28.240 --> 00:27:31.519 Because the brake fluid was really nasty? 527 00:27:33.279 --> 00:27:36.160 But they replaced everything. So if they replace everything on 528 00:27:36.480 --> 00:27:39.720 I'm assuming when you say everything, you mean the master 529 00:27:39.920 --> 00:27:44.039 cylinder and you mean the drums or the discs the 530 00:27:44.119 --> 00:27:47.559 shoes or whatever, Right, all. 531 00:27:47.359 --> 00:27:52.720 The shoes and everything at fine. Okay. 532 00:27:52.400 --> 00:27:54.440 So they replaced the. 533 00:27:54.799 --> 00:28:01.119 Break booster and the master cylinder okay, and they still okay, 534 00:28:01.759 --> 00:28:03.119 so they can't get it to work. 535 00:28:06.279 --> 00:28:07.400 Mark, what do you think it is? 536 00:28:08.759 --> 00:28:10.839 I don't know. I'm lost in the story, honestly. 537 00:28:11.400 --> 00:28:13.519 Okay, here's what we're gonna do. I'm gonna wait till 538 00:28:13.519 --> 00:28:15.400 we can get an expert to weigh in on it 539 00:28:15.519 --> 00:28:18.480 because at this point, at this point. 540 00:28:18.519 --> 00:28:21.720 There's not much left of the brake system. Have hydraulics 541 00:28:21.720 --> 00:28:22.160 at least? 542 00:28:22.400 --> 00:28:27.799 Who do you have? Griffin from Colorado Springs and Griffin 543 00:28:28.359 --> 00:28:32.559 thanks for being here man. So basically, this guy has 544 00:28:32.599 --> 00:28:36.400 a Toyota Tacoma in two thousand and eight, and his 545 00:28:36.519 --> 00:28:39.440 first symptom was the brakes were going almost to the floor, 546 00:28:39.920 --> 00:28:42.759 and they said it was a valve and they were 547 00:28:42.759 --> 00:28:45.920 going to replace it free of charge, the check valve. 548 00:28:46.599 --> 00:28:50.920 So that didn't work. So then they replaced the booster 549 00:28:51.039 --> 00:28:54.279 and master cylinder and they still can't get it to work. 550 00:28:55.880 --> 00:28:56.359 I don't know. 551 00:28:56.519 --> 00:29:00.160 Do you have any gut feelings? 552 00:29:00.599 --> 00:29:03.359 Yeah, I guess I would just start with the basics, 553 00:29:03.359 --> 00:29:05.000 and you'd want to go ahead and make sure that 554 00:29:05.039 --> 00:29:08.839 you had that master cylinder bench bled first to make 555 00:29:08.880 --> 00:29:11.359 sure that you don't have any air in the system. 556 00:29:12.119 --> 00:29:15.440 Now why bench bled, Why when it's new, is that 557 00:29:15.599 --> 00:29:18.720 is bleeding it on the bench head start. 558 00:29:20.680 --> 00:29:23.519 Yeah, you're guaranteeing that you've got all the air out 559 00:29:23.559 --> 00:29:25.880 of the system. And so when you bleed it on 560 00:29:25.920 --> 00:29:29.680 the bench, you can eliminate that source of air right 561 00:29:29.720 --> 00:29:32.519 from the beginning, and. 562 00:29:32.319 --> 00:29:33.559 Then you install it. 563 00:29:33.599 --> 00:29:36.480 But you still have to even after bench bleeding the 564 00:29:36.519 --> 00:29:38.599 master cylinder, you still have to get air out of 565 00:29:38.599 --> 00:29:39.680 the system right. 566 00:29:40.640 --> 00:29:42.599 Right, and then you'll go through the entire system and 567 00:29:42.640 --> 00:29:44.680 believe the rest of the system. Okay, you got to 568 00:29:44.680 --> 00:29:48.559 gar Yeah, you got to bleed it all out first. Remember, 569 00:29:48.680 --> 00:29:51.000 kiss and keep it simple, stupid, Let's get all the 570 00:29:51.039 --> 00:29:51.519 air out. 571 00:29:51.839 --> 00:29:54.240 Yeah, So what do you think? 572 00:29:54.400 --> 00:29:56.440 I mean, it's got to be something that simple. 573 00:29:56.519 --> 00:29:59.759 I mean, if they replace the parts, like I said, 574 00:29:59.839 --> 00:30:00.759 is not magic. 575 00:30:02.599 --> 00:30:05.559 They never mentioned the bitch Ben's bleed and they've got 576 00:30:05.680 --> 00:30:07.000 rookies working on the stuff. 577 00:30:07.000 --> 00:30:07.519 I can tell. 578 00:30:08.119 --> 00:30:08.839 I think. 579 00:30:09.039 --> 00:30:11.960 I think it's a bleeding problem, That's what I think. 580 00:30:12.079 --> 00:30:14.839 I think there's air in the system. What's the symptom? 581 00:30:14.920 --> 00:30:15.319 Right now? 582 00:30:15.319 --> 00:30:17.319 Glenn is still going to the floor. 583 00:30:17.000 --> 00:30:21.720 Or what that's what he said about nine. That's what 584 00:30:21.759 --> 00:30:22.400 they said. 585 00:30:22.200 --> 00:30:22.720 There were. 586 00:30:24.480 --> 00:30:24.880 Griffin. 587 00:30:25.000 --> 00:30:28.960 Doesn't it sound like that to you? 588 00:30:28.960 --> 00:30:31.160 You got to you gotta just start with the simple stuff, 589 00:30:31.319 --> 00:30:34.599 get it led out properly, and then and then go 590 00:30:34.640 --> 00:30:38.319 from there. It's okay, what I'm putting on a free 591 00:30:38.359 --> 00:30:40.839 a free break clinic, you know, this afternoon. If they 592 00:30:40.839 --> 00:30:42.519 want to come by, I'll teach him how to bleed break. 593 00:30:44.359 --> 00:30:48.960 Now, hold on a second, Glenn, Really, if they can't 594 00:30:49.000 --> 00:30:50.759 get this thing done, you got to tell them. 595 00:30:50.799 --> 00:30:53.240 I mean, they they have to bring Really, they. 596 00:30:53.079 --> 00:30:54.400 Have to do something about this. 597 00:30:54.839 --> 00:30:57.599 If you paid for those parts already, no. 598 00:30:57.599 --> 00:30:59.319 I have not paid for him yet because no. 599 00:30:59.440 --> 00:31:03.559 I mean, man, if you're charged for it, you know. 600 00:31:03.880 --> 00:31:06.839 I mean, so they agreed to reduce it to four 601 00:31:06.799 --> 00:31:09.720 point fifty and you know, I just expected to give 602 00:31:09.759 --> 00:31:13.920 my truck and it hasn't happened. The only good thing 603 00:31:13.920 --> 00:31:17.359 they've been doing is my wife and I are disabled 604 00:31:17.480 --> 00:31:21.680 and I've had five doctors appointments. They've been calling lifts 605 00:31:21.720 --> 00:31:22.960 for me for it going. 606 00:31:23.160 --> 00:31:24.960 That's nice. That's that's nice. 607 00:31:25.119 --> 00:31:28.599 That is nice. Yeah, okay, you know, but you would 608 00:31:28.599 --> 00:31:32.200 think a place called breaks Plus would know how to 609 00:31:32.200 --> 00:31:33.720 bleed breaks, but. 610 00:31:34.559 --> 00:31:36.559 I can't think of anything else that could be. 611 00:31:36.599 --> 00:31:40.039 By the way, Griffin ash Action Automotive, Colorado Springs, Thank 612 00:31:40.079 --> 00:31:43.359 you so much, Glenn. Just see if they'll at least 613 00:31:43.400 --> 00:31:46.039 admit they need to bleed it and see and then 614 00:31:46.039 --> 00:31:49.079 call us back. Three oh three seven one three talks 615 00:31:49.119 --> 00:31:51.759 seven one three eight two five five. We have a 616 00:31:51.799 --> 00:31:56.119 bad concrete job. And you know what's funny is Tony 617 00:31:56.319 --> 00:32:00.960 usually does elite rush where's you usually do the finishing 618 00:32:01.119 --> 00:32:04.640 touches on concrete, But lately you've been doing a lot 619 00:32:04.640 --> 00:32:06.440 of repair work for concrete, Tony. 620 00:32:06.720 --> 00:32:07.119 Correct. 621 00:32:07.359 --> 00:32:11.039 And you have a coating that you said will adhere 622 00:32:11.079 --> 00:32:13.000 to the concrete. Once you get the loose. 623 00:32:12.799 --> 00:32:15.720 Crap off, right, we grind it to make it, ye 624 00:32:16.039 --> 00:32:18.880 spaulding away, and we just coat over it. 625 00:32:18.960 --> 00:32:20.960 Now what you coat over it with? You're not just 626 00:32:21.000 --> 00:32:22.039 talking to your color coat. 627 00:32:22.119 --> 00:32:22.559 But you have. 628 00:32:22.599 --> 00:32:26.559 Something that evens it out that you can grind down, right, 629 00:32:27.079 --> 00:32:27.799 and what is that? 630 00:32:27.920 --> 00:32:29.160 Is that the polyaspartic or not? 631 00:32:29.240 --> 00:32:31.200 It's that your thing, okay? 632 00:32:31.200 --> 00:32:32.960 And it really does adhere to concrete? 633 00:32:33.000 --> 00:32:33.400 Oh yes? 634 00:32:33.960 --> 00:32:35.400 Wow? And then then you. 635 00:32:35.319 --> 00:32:38.160 Put your decorative finish over that. Correct? 636 00:32:38.559 --> 00:32:40.519 All right, We're going to talk to you, Pam about 637 00:32:40.519 --> 00:32:42.279 your concrete. I don't know if that's your problem or not, 638 00:32:42.359 --> 00:32:44.480 but whatever it is, we're going to talk to you. 639 00:32:44.519 --> 00:32:51.680 And more coming right up. Go with a sure thing 640 00:32:51.799 --> 00:32:54.599 Denver's best roofer Excel Roofing dot com. 641 00:32:54.640 --> 00:32:57.079 You don't pay a cent until you're content. 642 00:32:58.240 --> 00:32:59.920 Wait on top of it. 643 00:33:00.079 --> 00:33:03.240 Time for an insurance checkup free, no obligation in comparison, 644 00:33:03.359 --> 00:33:06.920 call Compass Insurance paying too much your coverage at dozens 645 00:33:06.920 --> 00:33:09.640 of insurance companies find out now three all three seven 646 00:33:09.759 --> 00:33:10.200 seven to one. 647 00:33:10.359 --> 00:33:10.599 Help. 648 00:33:10.799 --> 00:33:13.440 You'll think you're his only customer when you choose Frank 649 00:33:13.480 --> 00:33:15.920 durand the real estate Man dot com to list your 650 00:33:15.960 --> 00:33:19.079 home with Remax Alliance three all three nine two zero 651 00:33:19.240 --> 00:33:25.400 sixteen twenty two. Hi Tom Martino, your troubleshooter. Three oh 652 00:33:25.440 --> 00:33:28.400 three seven one three talk Elite Garage floors by the way, 653 00:33:28.400 --> 00:33:30.680 three oh three nine three nine two four four eight. 654 00:33:31.039 --> 00:33:34.519 Somebody asked about that? Sorry, now, Pam, your bad concrete job? 655 00:33:35.000 --> 00:33:36.039 How bad is it? 656 00:33:36.119 --> 00:33:37.599 What is it? What's going on? 657 00:33:38.799 --> 00:33:39.200 Okay? 658 00:33:39.319 --> 00:33:40.079 So if. 659 00:33:41.880 --> 00:33:47.480 Actually initially laid down concrete and it's really a beautiful job, okay, okay, 660 00:33:47.480 --> 00:33:49.480 So what happened is that we're trying to get the 661 00:33:49.720 --> 00:33:53.440 our trailer, our car trailer back into our backyard. So 662 00:33:53.920 --> 00:33:57.160 it had to be the concrete had to be at 663 00:33:57.160 --> 00:33:58.599 a certain distance. 664 00:33:58.200 --> 00:33:58.839 From our roof. 665 00:33:59.160 --> 00:34:01.759 Rights the tyler isn't going to fit under the room. 666 00:34:02.240 --> 00:34:06.640 Oh so so what they did They poured it's all beautiful, 667 00:34:06.640 --> 00:34:09.960 blah blah blah. And guess what, they didn't measure it right, 668 00:34:10.199 --> 00:34:12.760 and so the trailer still, the trailer still will not 669 00:34:12.880 --> 00:34:13.760 go in the backyard. 670 00:34:14.199 --> 00:34:16.360 Now, wait a minute, they didn't measure it right. What 671 00:34:16.400 --> 00:34:19.400 does that mean? Or you didn't measure right? Meaning if 672 00:34:19.440 --> 00:34:22.719 you told them to put a slab down, right, and 673 00:34:22.800 --> 00:34:24.039 they put a slab. 674 00:34:23.760 --> 00:34:25.639 Down, did you tell them? 675 00:34:25.760 --> 00:34:28.519 But it has to be very thin to fit or 676 00:34:28.960 --> 00:34:31.599 like in other words, I'm not sure it's their problem 677 00:34:31.760 --> 00:34:32.400 or is it. 678 00:34:33.880 --> 00:34:38.440 Problem I had. I had a main contractor work with this, okay, 679 00:34:38.480 --> 00:34:44.000 and he the Seeneic guy's like a subcontractor of main contractor. 680 00:34:44.519 --> 00:34:47.480 And I was with these guys when they were talking, 681 00:34:47.960 --> 00:34:51.440 and we explained him. They had the tape measures out 682 00:34:51.480 --> 00:34:55.119 and everything, and they knew what had to be done, 683 00:34:55.320 --> 00:34:59.440 how low it had to be. Everything the stuff was. 684 00:34:59.599 --> 00:35:04.440 The actual ground is dug out, Okay, okay, have her. 685 00:35:04.400 --> 00:35:06.480 Hold on for a sec. Just tell her what happened. 686 00:35:07.000 --> 00:35:10.320 Go with a sure thing Denver's best roofer Excel Roofing 687 00:35:10.400 --> 00:35:10.960 dot Com. 688 00:35:11.000 --> 00:35:13.039 You don't pay a cent until you're content. 689 00:35:16.400 --> 00:35:19.599 Time for an insurance check up free, no obligation comparison 690 00:35:19.719 --> 00:35:23.239 call Compass Insurance paying too much your coverage at dozens 691 00:35:23.280 --> 00:35:26.039 of insurance companies find out now three all three seven 692 00:35:26.119 --> 00:35:28.920 seven to one help. You'll think you're his only customer 693 00:35:28.960 --> 00:35:31.239 when you choose Frank durand the real estate Man dot 694 00:35:31.239 --> 00:35:34.559 com to list your home with Remax Alliance three oh 695 00:35:34.599 --> 00:35:47.440 three nine two zero sixteen twenty two rip, you don't have. 696 00:35:50.039 --> 00:35:52.039 Run anxious as fast as you can. 697 00:35:53.280 --> 00:35:55.599 Shooter's gonna help come. 698 00:35:55.800 --> 00:35:58.920 Man six is the Troubleshooter Show. 699 00:35:59.559 --> 00:36:05.599 No Tom Martino, Hi Tom Martino here, Welcome to the show. 700 00:36:06.519 --> 00:36:13.039 I'm with TJ from Elite Garage Floors and we'll talk 701 00:36:13.039 --> 00:36:15.920 about that coming up. Also, I want to remind you 702 00:36:16.000 --> 00:36:19.119 that eight eight eight Heating dot Com is doing a 703 00:36:19.159 --> 00:36:24.119 full out, full court press on checking your ac end furnace, 704 00:36:24.199 --> 00:36:29.760 both with honest opinions free second opinions too, going into 705 00:36:29.800 --> 00:36:33.599 this shoulder season between fall and winter. That's eight eight 706 00:36:33.599 --> 00:36:39.639 eight heating dot com, honesty, integrity and good people three 707 00:36:39.719 --> 00:36:43.239 oh three seven seven zero two seven seven six. So 708 00:36:44.280 --> 00:36:46.360 Pam was telling us about a bad concrete jup. But 709 00:36:46.440 --> 00:36:48.480 this is what's weird. It's a great concrete jup, but 710 00:36:48.800 --> 00:36:52.719 it's too thick because she can't put her trailer in 711 00:36:53.159 --> 00:36:57.000 under the car under the roof. Hey, Pam, I need 712 00:36:57.039 --> 00:36:59.480 to ask a few stupid questions. They're stupid for me 713 00:36:59.519 --> 00:37:03.400 because I don't know. I don't have a complete picture here. 714 00:37:03.440 --> 00:37:06.119 So was this a car port by the way before 715 00:37:06.159 --> 00:37:07.000 you had this done? 716 00:37:07.920 --> 00:37:08.039 No? 717 00:37:09.039 --> 00:37:11.519 Well, what was this roof? How what was the roof 718 00:37:11.599 --> 00:37:14.440 for over dirt? What was or over lawn? Or what 719 00:37:14.519 --> 00:37:16.119 was this dirt? This suck? Excuse me? 720 00:37:16.159 --> 00:37:19.400 The roof, Well, it's just a roof to our house. 721 00:37:20.280 --> 00:37:21.639 But it's a roof to your house. 722 00:37:21.760 --> 00:37:25.559 But but is it just the eve that sticks out 723 00:37:25.599 --> 00:37:28.719 over that or was it? Okay? Got it? 724 00:37:28.960 --> 00:37:29.320 Got it? 725 00:37:29.360 --> 00:37:30.280 Got it? 726 00:37:30.960 --> 00:37:34.199 So you were you weren't creating covered parking. You just 727 00:37:34.320 --> 00:37:36.800 were going to put Okay, you were going to put 728 00:37:36.880 --> 00:37:38.440 your RV on the side of the house. 729 00:37:39.199 --> 00:37:41.280 Yeah, just think of it like we're trying to sly 730 00:37:41.440 --> 00:37:43.320 the trailer back there. 731 00:37:43.679 --> 00:37:46.400 I got you I got you, completely got you. And 732 00:37:46.400 --> 00:37:49.760 this is what's really important. If if I went to 733 00:37:49.800 --> 00:37:51.960 a guy and said, hey, could you could. 734 00:37:51.800 --> 00:37:53.880 You pour a slab? I want to store my trailer 735 00:37:53.920 --> 00:37:54.360 over here? 736 00:37:54.880 --> 00:37:58.880 And that would be kind of on me to know 737 00:37:59.119 --> 00:38:01.719 if I could fit it there, but kind of if 738 00:38:01.760 --> 00:38:03.320 I it's. 739 00:38:03.159 --> 00:38:05.079 Really weird, it could be them. 740 00:38:05.239 --> 00:38:08.119 If you said I need to put my trailer here, 741 00:38:08.639 --> 00:38:11.079 could you poor a slab? Tony. I want to ask 742 00:38:11.159 --> 00:38:14.079 you straight up, if somebody asked you to poor a 743 00:38:14.119 --> 00:38:18.360 slab over there, and I want to store my trailer here, 744 00:38:18.519 --> 00:38:21.800 would you ask them how high. 745 00:38:21.719 --> 00:38:23.639 Is your trailer? To know what to do? I mean, 746 00:38:24.199 --> 00:38:24.880 what do you think? 747 00:38:25.079 --> 00:38:28.679 It's kind of not fair in hindsight asking people because 748 00:38:28.960 --> 00:38:31.159 they can always say what they would have done. But 749 00:38:31.559 --> 00:38:34.159 I believe I trust you. He's with by the way, 750 00:38:34.199 --> 00:38:36.599 he's with the Leak Garage Lwers. He doesn't do slabs, 751 00:38:36.639 --> 00:38:38.760 but he's familiar with him. What would you have done? 752 00:38:40.440 --> 00:38:42.599 I would have asked any questions at all? 753 00:38:42.679 --> 00:38:45.400 You wouldn't You would just put the slab down. 754 00:38:45.719 --> 00:38:48.559 Because that's what they're asking for, or not unless they. 755 00:38:48.519 --> 00:38:50.280 Said, but what if they said, I need to store 756 00:38:50.320 --> 00:38:53.400 my trailer here and it's got to fit under that. Now, 757 00:38:53.480 --> 00:38:55.679 if they said that, that would have been a different story. 758 00:38:55.880 --> 00:38:59.639 Did you indicate, Pam in any way that hey, it's 759 00:38:59.639 --> 00:39:01.159 got to be able to fit under that. 760 00:39:02.199 --> 00:39:04.760 Absolutely, they measured the track. 761 00:39:05.760 --> 00:39:09.400 Oh that's a whole new story. 762 00:39:09.760 --> 00:39:10.639 Wait a minute, they. 763 00:39:10.519 --> 00:39:13.960 Measured the trailer. They measured the distance between the eve 764 00:39:14.079 --> 00:39:16.639 and the ground, and they knew what they had to do. 765 00:39:16.719 --> 00:39:20.119 What that happened is they poured too much cement. 766 00:39:20.800 --> 00:39:22.960 How thick is the slab? 767 00:39:25.440 --> 00:39:28.760 Well, as you know, cement poors, it's only supposed to 768 00:39:28.800 --> 00:39:29.639 be four inches. 769 00:39:30.119 --> 00:39:32.599 Well, no, it could be six, but normally it's four 770 00:39:32.679 --> 00:39:34.000 for a little slab like that. 771 00:39:34.119 --> 00:39:41.119 Yes, yeah, poor, So it's so well it has to 772 00:39:41.199 --> 00:39:44.840 be six inches because it should have only been four 773 00:39:45.559 --> 00:39:47.880 and that would have made the trailer being able to 774 00:39:48.199 --> 00:39:50.280 be able to be put to go. 775 00:39:50.639 --> 00:39:53.760 But okay, let me, I'm not I didn't understand anything 776 00:39:53.800 --> 00:39:56.800 you said. Is it four inches or is it six inches? 777 00:39:58.519 --> 00:40:02.239 Six inches? That's why it's too high. 778 00:40:02.840 --> 00:40:05.760 They put sick or they and if they say it 779 00:40:05.800 --> 00:40:08.039 had to be sick, they could have dug it down further. 780 00:40:08.519 --> 00:40:11.679 So if you told them it had to fit under there, 781 00:40:11.679 --> 00:40:14.119 and they measured it, for goodness, sakes, So what do 782 00:40:14.199 --> 00:40:16.199 they say they're going to do about it? 783 00:40:16.320 --> 00:40:18.760 Nothing. They said they're not going to do anything about it. 784 00:40:19.800 --> 00:40:25.400 They just said that. Yeah, they well initially, so initially 785 00:40:25.440 --> 00:40:27.880 they were going to do something. But he kept putting 786 00:40:27.920 --> 00:40:31.199 it off, putting me off, have all these excuses. Oh 787 00:40:31.280 --> 00:40:35.320 my skid broke down. Oh it's going to rain that day. 788 00:40:35.519 --> 00:40:37.480 Oh I'm in another job. 789 00:40:37.760 --> 00:40:40.840 Oh I'm so how many inches when you when you 790 00:40:40.880 --> 00:40:42.079 pull your trailer up? 791 00:40:42.719 --> 00:40:44.480 How many inches over that eve? 792 00:40:44.639 --> 00:40:46.639 Is it? 793 00:40:46.639 --> 00:40:50.519 It's it hits right smack on it. So it needs 794 00:40:50.920 --> 00:40:53.440 the cement needs to be two inches forwer than it is, 795 00:40:53.840 --> 00:40:56.800 and it would have been perfect. It would have been perfect. Yeah, 796 00:40:57.039 --> 00:41:00.519 and he so he overpoured and he knew and the 797 00:41:01.280 --> 00:41:06.880 grounds already dugged out at the right height. Grounds dug out. 798 00:41:08.000 --> 00:41:12.719 The grounds pour the grounds is about four inches poured right? 799 00:41:12.840 --> 00:41:16.039 Well were the forms how how high were the forms? 800 00:41:16.039 --> 00:41:16.400 Do you know? 801 00:41:17.639 --> 00:41:23.840 Well? The farms were they had existing well their next 802 00:41:23.880 --> 00:41:26.679 existing concrete because the sun box and stuff. So it's 803 00:41:26.719 --> 00:41:30.800 a little complicated in that responct. Okay, the forms where 804 00:41:30.800 --> 00:41:33.599 I had to be more than four inches because well, 805 00:41:33.840 --> 00:41:36.119 because you know, it's hard. 806 00:41:35.960 --> 00:41:38.280 To explain, but you know, I get what you're saying. 807 00:41:38.599 --> 00:41:40.639 I get what you're saying. That sucks man. Did you 808 00:41:40.719 --> 00:41:41.920 pay for this job already? 809 00:41:42.360 --> 00:41:42.519 Oh? 810 00:41:42.559 --> 00:41:44.440 Anyway, this is a deal. This is kind of why 811 00:41:44.480 --> 00:41:48.360 I called yeah that. I mean, I think I worked 812 00:41:48.360 --> 00:41:51.119 it out, I think, but who knows? I paid thirty 813 00:41:51.159 --> 00:41:55.039 one to like the pre fee or whatever, and it 814 00:41:55.119 --> 00:41:57.760 was going to pay more after he got it done 815 00:41:57.840 --> 00:42:05.599 and quid have fixed and he he said he didn't 816 00:42:05.639 --> 00:42:09.480 do it right. But so yeah, I'm out thirty one 817 00:42:09.880 --> 00:42:12.519 dollars and he hasn't fixed it. 818 00:42:12.559 --> 00:42:15.559 Is he going to do you owe another thirty one? 819 00:42:15.679 --> 00:42:17.639 Or is how much do you owe if it was 820 00:42:17.679 --> 00:42:19.400 a good job? How much would you have owed? 821 00:42:20.760 --> 00:42:24.360 So if it was a good job? Vote anything? 822 00:42:25.199 --> 00:42:28.079 But wait, wait, so thirty one you paid in full? 823 00:42:28.119 --> 00:42:30.559 At thirty one hundred? 824 00:42:33.599 --> 00:42:35.920 Are we having phone problems or is it me? Help 825 00:42:36.000 --> 00:42:36.559 me out here? 826 00:42:37.159 --> 00:42:39.800 I need to know is did you pay for the 827 00:42:39.960 --> 00:42:42.239 job in full? 828 00:42:42.639 --> 00:42:42.840 No? 829 00:42:43.280 --> 00:42:43.679 Okay? 830 00:42:43.880 --> 00:42:46.679 How much is owed? If you paid him? How much 831 00:42:46.679 --> 00:42:47.519 would be owed. 832 00:42:50.719 --> 00:42:53.360 If it was done right? One thousand and fifty? 833 00:42:53.719 --> 00:42:54.119 Okay? 834 00:42:54.159 --> 00:42:54.519 Got it? 835 00:42:54.599 --> 00:42:55.039 Okay? 836 00:42:55.239 --> 00:42:58.400 So is he proposing anything? You said you may have 837 00:42:58.440 --> 00:43:01.280 it worked out? Like, what is what is the solution? 838 00:43:02.559 --> 00:43:05.440 So I don't have a solution. That's why I was 839 00:43:05.519 --> 00:43:08.599 calling to say, you know, what do you what's the 840 00:43:08.679 --> 00:43:12.199 steps you take so and whether I did the right 841 00:43:12.239 --> 00:43:14.519 thing or not. I've never had to deal with this. 842 00:43:14.639 --> 00:43:17.639 Right I know, and you know what, Pam, we've never 843 00:43:17.719 --> 00:43:19.400 dealt with this particular thing either. 844 00:43:19.559 --> 00:43:20.440 Specifically. 845 00:43:20.559 --> 00:43:24.440 However, it could be just a breach of contract where 846 00:43:24.440 --> 00:43:27.719 you didn't get what you paid for and you simply 847 00:43:28.320 --> 00:43:31.480 need to have you need to sue them for damages 848 00:43:31.599 --> 00:43:36.239 technically if they truly, but I hope on your invoice 849 00:43:36.599 --> 00:43:40.800 or on your contract it says something about the trailer, 850 00:43:44.559 --> 00:43:48.760 because this guy could simply this guy could simply say 851 00:43:48.920 --> 00:43:53.599 I poured a beautiful slab, and you'd have to show 852 00:43:54.000 --> 00:44:00.960 where it wasn't according to contract. Even though I believe 853 00:44:01.039 --> 00:44:06.239 you you have he what's going to prevent him from saying, Pam, 854 00:44:06.840 --> 00:44:09.119 you paid for you know, I poured a slab. 855 00:44:09.599 --> 00:44:14.719 What will prevent him from saying that, Yeah, that's good. 856 00:44:14.840 --> 00:44:15.719 That's a good question. 857 00:44:16.000 --> 00:44:18.679 It is right because if you suit him in small 858 00:44:18.719 --> 00:44:21.239 claims court. Let's say, let's say it's going to cost 859 00:44:21.320 --> 00:44:25.480 you two thousand to pull it out and another you know, 860 00:44:26.000 --> 00:44:28.840 four thousand to put it back. In So let's just 861 00:44:28.880 --> 00:44:31.559 say it's under small claims court seven grand maybe for 862 00:44:31.679 --> 00:44:35.039 everything to correct it. What's going to prevent him in 863 00:44:35.119 --> 00:44:38.360 court saying, well, your honor, I did. Here's here's what 864 00:44:38.400 --> 00:44:40.840 it says slab. I did a slab. 865 00:44:41.159 --> 00:44:43.760 Does the contract say four inch slab? 866 00:44:45.599 --> 00:44:48.360 The contract says that he is going It says on 867 00:44:48.480 --> 00:44:51.880 the contract he's going to remove three sections of the 868 00:44:51.920 --> 00:44:56.239 concrete and he's going to break it up, remove it, 869 00:44:56.320 --> 00:44:58.920 and then report it. It's what it says on the 870 00:44:58.960 --> 00:45:01.920 contract that he's going to break up these three sections. 871 00:45:02.079 --> 00:45:03.559 Okay, got it. 872 00:45:03.840 --> 00:45:06.840 So there was old concrete there, There was old concrete. 873 00:45:06.880 --> 00:45:09.960 There was Yeah, there was concrete already there. He was 874 00:45:10.000 --> 00:45:11.119 gonna he was gonna. 875 00:45:11.199 --> 00:45:12.119 Okay, that's what. 876 00:45:12.880 --> 00:45:20.639 And it doesn't specify at all the elevation or the thickness. 877 00:45:20.400 --> 00:45:23.320 It's well, it talks about the four inch thickness. 878 00:45:23.360 --> 00:45:26.960 I believe if it does hold on that, that's important. 879 00:45:27.119 --> 00:45:29.320 It does talk about four inch thickness. 880 00:45:29.960 --> 00:45:31.039 Uh huh. 881 00:45:31.079 --> 00:45:36.440 And you got six inches instead? Yeah, okay, that could 882 00:45:36.480 --> 00:45:40.559 be something where where that could be a breach of contract. 883 00:45:40.599 --> 00:45:43.440 That and and you you had it written down for 884 00:45:43.480 --> 00:45:46.320 a specific reason. What is he saying is he saying 885 00:45:46.320 --> 00:45:48.000 you should live with it. What is he saying? 886 00:45:50.000 --> 00:45:57.159 All he's saying is he's saying it's avoiding what he's saying, 887 00:45:57.760 --> 00:45:58.679 all these excuses. 888 00:45:59.000 --> 00:46:00.800 I cat it all right, We're. 889 00:46:00.599 --> 00:46:02.679 Gonna call him, you know what, hold on, I think 890 00:46:02.719 --> 00:46:05.280 we should handle this for you, at least get some Hey, 891 00:46:05.320 --> 00:46:07.599 deputy doc, why don't we call this guy and see 892 00:46:07.599 --> 00:46:11.800 what he says. Okay, let's I think docs in there 893 00:46:11.880 --> 00:46:13.119 is some I'll call him right now. 894 00:46:13.159 --> 00:46:13.320 Talk. 895 00:46:13.440 --> 00:46:16.000 Yeah, let's call him. Hold on a sec, PAM, and 896 00:46:16.079 --> 00:46:18.800 let's figure out what the hell's going on, because it's 897 00:46:18.800 --> 00:46:21.119 hard to figure out. 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Hi Tom Martino, your 916 00:47:35.400 --> 00:47:39.039 troubleshooter three O three seven one three talk three oh 917 00:47:39.119 --> 00:47:43.559 three seven one three eight two five five. All right, 918 00:47:45.000 --> 00:47:51.159 So what we have here is we have a situation 919 00:47:51.440 --> 00:47:56.760 with the UH concrete and I'm not sure what to 920 00:47:56.800 --> 00:47:57.360 do about it. 921 00:47:57.679 --> 00:47:59.800 But what would you do? 922 00:48:00.079 --> 00:48:04.239 I mean, it's a really hard one, especially if they 923 00:48:04.280 --> 00:48:06.480 said we're going to remove and replace concrete. 924 00:48:07.199 --> 00:48:08.199 I'm wondering how. 925 00:48:08.039 --> 00:48:10.280 Difficult it would be to raise the eaves a little 926 00:48:10.360 --> 00:48:13.159 or maybe I know that sounds crazy, but who knows it. 927 00:48:13.199 --> 00:48:14.880 I don't know if it's an open eve or if 928 00:48:14.880 --> 00:48:18.199 it's closed sofet and facia or whatever. Jim, your turn. 929 00:48:18.280 --> 00:48:20.280 What's going on with you, Jim? Welcome to the show. 930 00:48:21.440 --> 00:48:26.800 Hello Tom, I need some advice. We've moved from a Roarer, 931 00:48:26.880 --> 00:48:32.719 Colorado to Morgantown, West Virginia recently. We're using North American 932 00:48:32.760 --> 00:48:37.559 fan lines to do the move. We had a range 933 00:48:38.159 --> 00:48:44.760 or delivery between eight seventeen eight twenty four, and wow, 934 00:48:45.840 --> 00:48:49.320 the materials have not moved out of their original location 935 00:48:49.440 --> 00:48:52.199 when they took them from our house. I know, just 936 00:48:52.280 --> 00:48:55.000 because we had an Apple tag placed in some of 937 00:48:55.039 --> 00:48:55.400 the odds. 938 00:48:55.440 --> 00:48:58.239 So wait a minute, right now, they were supposed to 939 00:48:58.280 --> 00:49:00.239 go to your house and pick stuff up and have 940 00:49:00.320 --> 00:49:03.320 it delivered between the seventeenth and twenty fourth. 941 00:49:03.360 --> 00:49:04.760 Obviously that didn't happen. 942 00:49:05.079 --> 00:49:07.519 You say your stuff is still at your original home. 943 00:49:08.519 --> 00:49:11.800 No, it's not at the home. It's at the murder's location. 944 00:49:13.360 --> 00:49:15.039 Okay, and you're in West Virginia. 945 00:49:16.039 --> 00:49:17.480 Yeah, okay. 946 00:49:17.800 --> 00:49:21.360 Now you said you used a North American agent. 947 00:49:22.599 --> 00:49:28.559 Yeah, who is it? North American band Lines? This would 948 00:49:28.599 --> 00:49:31.480 be and what they do? How this this is actually 949 00:49:31.519 --> 00:49:36.800 out of out of longlant. It would be STS Relocation. 950 00:49:37.800 --> 00:49:39.599 Well hold on, no, wait wait wait wait wait wait 951 00:49:40.320 --> 00:49:44.599 STS is called STS Relocation Services. 952 00:49:45.039 --> 00:49:48.840 M H and they I guess are they subcontracting for 953 00:49:48.920 --> 00:49:49.840 North American moves? 954 00:49:49.920 --> 00:49:50.079 No? 955 00:49:50.079 --> 00:49:52.960 No, no, no no no no no no no no no. Sorry, 956 00:49:53.320 --> 00:49:56.119 here you got roped into. You got roped into a 957 00:49:56.159 --> 00:49:59.800 bad situation. Sir, You're not working with North American. You're 958 00:49:59.800 --> 00:50:03.960 work with an agent, an independent contractor who took your 959 00:50:03.960 --> 00:50:07.639 money and probably is selling the contract. I don't see 960 00:50:07.639 --> 00:50:10.800 them listed as a North American agent. Are they a 961 00:50:10.880 --> 00:50:12.519 North American agent or not? 962 00:50:14.639 --> 00:50:16.639 I would say based off what I see here that 963 00:50:16.719 --> 00:50:20.199 they are not. Then, even though on the document itself. 964 00:50:19.840 --> 00:50:22.000 It's showing North American movie Services. 965 00:50:22.360 --> 00:50:25.800 Now, now, by the way, this should really give you pause. 966 00:50:25.840 --> 00:50:26.840 Are they out of Longman? 967 00:50:28.280 --> 00:50:31.519 Yes, yeah, this should really give you pause. They have 968 00:50:31.559 --> 00:50:34.440 a five star rating with the Better Business Bureau, which, 969 00:50:34.480 --> 00:50:35.360 by the way. 970 00:50:35.400 --> 00:50:37.679 In my opinion, is a sure sign. 971 00:50:38.239 --> 00:50:42.360 That they're bad because because most of the time they 972 00:50:42.639 --> 00:50:47.159 the Better Business Bureau has no clue. Okay, but I'm 973 00:50:47.199 --> 00:50:51.840 telling you that STS Location Relocation Services. They're not even 974 00:50:51.880 --> 00:50:57.519 a mover a they're a broker. They're a broker, so 975 00:50:58.480 --> 00:51:03.039 you really aren't dealing with a mover. So here's what 976 00:51:03.079 --> 00:51:06.920 they usually do. They take money up front. They don't 977 00:51:06.960 --> 00:51:10.639 move your stuff. They sell your contract to someone else, 978 00:51:10.639 --> 00:51:13.000 so you don't know who you're doing business with. Now. 979 00:51:13.039 --> 00:51:14.880 They may have told you we'll sell it to a 980 00:51:14.920 --> 00:51:17.960 North American agent, which is fine, but they're not a 981 00:51:18.000 --> 00:51:23.159 North American agent. Then once that happens, then you're at 982 00:51:23.199 --> 00:51:26.039 the mercy of whoever they sell the contract to. So 983 00:51:26.239 --> 00:51:28.480 right now, what situation are you in? 984 00:51:30.039 --> 00:51:34.000 Right now, I'm here with very very little furniture sitting 985 00:51:34.039 --> 00:51:34.519 in the age. 986 00:51:34.559 --> 00:51:36.519 No, no, I want to know what do they say? 987 00:51:36.599 --> 00:51:38.800 What do they say? Well, when are they going to 988 00:51:38.840 --> 00:51:39.639 get your stuff? 989 00:51:40.079 --> 00:51:40.480 Oh? 990 00:51:40.519 --> 00:51:43.000 Where are they going to get the stuff? That's just tick? 991 00:51:43.079 --> 00:51:46.679 They keep putting me off on it. Every time I 992 00:51:46.719 --> 00:51:50.760 talk to the dispatcher, it's always an issue. Well, I 993 00:51:50.800 --> 00:51:53.800 haven't heard from this driver or from that driver. And 994 00:51:53.840 --> 00:51:55.880 then the last time I did speak to them over 995 00:51:55.920 --> 00:52:00.440 the weekend, they were indicating we would get the sure 996 00:52:00.800 --> 00:52:02.320 by midweek this week. 997 00:52:02.880 --> 00:52:03.880 Well, the furniture. 998 00:52:03.559 --> 00:52:06.159 Hasn't even moved, and quite frankly, right now I can't 999 00:52:06.159 --> 00:52:09.320 even get hold of the dispatcher to discuss it now. 1000 00:52:09.519 --> 00:52:12.440 From what I can see on these reviews, who knows 1001 00:52:12.440 --> 00:52:17.679 if they're real or not. They have really good reviews, okay, 1002 00:52:17.679 --> 00:52:21.280 but the only place they are listed online. Do they 1003 00:52:21.280 --> 00:52:23.480 even have a website? 1004 00:52:24.000 --> 00:52:25.920 They have one listed on here? 1005 00:52:27.519 --> 00:52:28.360 What is it would be? 1006 00:52:28.360 --> 00:52:29.400 Because I can't find them? 1007 00:52:29.440 --> 00:52:29.880 What is it? 1008 00:52:30.519 --> 00:52:38.280 Okay, it's general at STS relocation dot com. 1009 00:52:38.400 --> 00:52:44.639 Is it it's STS Relocation dot com? Yes, yes, okay, 1010 00:52:44.679 --> 00:52:49.920 hold on stslo Okay, I just found him three O 1011 00:52:50.079 --> 00:52:52.199 three seven seven six eighty five nine. 1012 00:52:52.320 --> 00:52:52.599 Okay. 1013 00:52:52.639 --> 00:52:57.760 They do say North American Moving Services on their website, 1014 00:52:58.039 --> 00:53:00.320 and they have North Americans, so they may be a 1015 00:53:00.320 --> 00:53:06.760 North American agent. Let's see, hold on in Longmont and 1016 00:53:06.800 --> 00:53:11.000 there's a Joe at STS Relocation. We should call Joe 1017 00:53:11.039 --> 00:53:13.679 and see what the hell's going on, you know, hold 1018 00:53:13.679 --> 00:53:17.760 on about them. Let's see, the Relocation Services has been 1019 00:53:17.800 --> 00:53:24.119 in here since ninety three and they haven't even moved yourself. 1020 00:53:24.239 --> 00:53:26.840 You have a contract with a delivery date, and they 1021 00:53:26.840 --> 00:53:29.000 haven't even touched yourself. I mean, they haven't even moved 1022 00:53:29.039 --> 00:53:31.760 your stuff except to their content their place. 1023 00:53:32.679 --> 00:53:33.360 That's correct. 1024 00:53:33.719 --> 00:53:36.719 Okay, So they might be they might be a North 1025 00:53:36.719 --> 00:53:40.159 American agent, which would help us. But we keep saying 1026 00:53:40.159 --> 00:53:45.559 about Joe, so I want to uh, I want to 1027 00:53:45.639 --> 00:53:50.239 find out about them. So I'm going to put in 1028 00:53:50.320 --> 00:53:55.280 my email and stuff. But I want somebody to call them, Katchina, 1029 00:53:55.880 --> 00:53:56.840 I want to call them. 1030 00:53:57.159 --> 00:53:58.199 They have a number. 1031 00:53:57.960 --> 00:54:02.519 Listed here three H three seven seven six eighty five 1032 00:54:02.679 --> 00:54:10.360 twenty nine. So I want to call him right now. 1033 00:54:10.719 --> 00:54:14.519 Three O three seven seven six eighty five twenty nine. 1034 00:54:14.880 --> 00:54:18.480 Let's see how good they really are. Okay, Uh, this 1035 00:54:18.519 --> 00:54:22.639 doesn't sound good to me. So they're ghosting you right now? 1036 00:54:22.679 --> 00:54:23.360 Is that the case? 1037 00:54:24.239 --> 00:54:26.679 Pretty much the case? I mean, you get him on 1038 00:54:26.679 --> 00:54:30.239 the phone every now and then and they give no answers, 1039 00:54:30.239 --> 00:54:33.239 and I promise to call back, and they ever return 1040 00:54:33.320 --> 00:54:33.599 to call. 1041 00:54:35.320 --> 00:54:38.400 Okay again, A couple of red flags come up for me, 1042 00:54:38.960 --> 00:54:41.760 and that is the Better Business Bureau has them listed 1043 00:54:41.960 --> 00:54:45.039 as good, and they have people in prison for fraud 1044 00:54:45.119 --> 00:54:48.440 listed as good. And then there's a bunch of reviews 1045 00:54:48.440 --> 00:54:51.599 and not one bad one, not one. There's there's just 1046 00:54:51.639 --> 00:54:54.199 some red flags for me. Hold on and we'll talk 1047 00:54:54.199 --> 00:54:56.559 about it. Three oh three seven one three talk seven 1048 00:54:56.639 --> 00:54:58.840 one three eight two five five one. Clear choice garage 1049 00:54:58.880 --> 00:55:02.239 doors for RAJ door service second to none. They are 1050 00:55:02.320 --> 00:55:05.599 factory authorized for most garage doors or for the key ones, 1051 00:55:05.639 --> 00:55:09.000 the best ones, and they do complete lines of service. 1052 00:55:09.440 --> 00:55:11.840 You don't find that in these other guys working out 1053 00:55:11.840 --> 00:55:15.119 of an SUV. One Clear Choice Stores the only company 1054 00:55:15.159 --> 00:55:17.360 I would have at my home one Clear Choice Doores 1055 00:55:17.400 --> 00:55:21.440 dot com seven to zero three seven zero thirty nine 1056 00:55:21.480 --> 00:55:29.679 eighty seven Openers and Doors. Go with a sure thing 1057 00:55:29.800 --> 00:55:32.599 Denver's best roofer Excel Roofing dot com. 1058 00:55:32.639 --> 00:55:34.679 You don't pay a cent until you're content. 1059 00:55:38.039 --> 00:55:41.599 Time for an insurance checkup free, no obligation comparison call 1060 00:55:41.679 --> 00:55:45.000 Compass Insurance paying too much your coverage at dozens of 1061 00:55:45.039 --> 00:55:47.760 insurance companies find out now three all three seven to 1062 00:55:47.760 --> 00:55:50.559 seven to one help. You'll think you're his only customer 1063 00:55:50.599 --> 00:55:52.880 when you choose Frank durand the real estate Man dot 1064 00:55:52.880 --> 00:55:56.199 com to list your home with Remax Alliance three all 1065 00:55:56.239 --> 00:56:03.920 three nine two zero sixteen twenty two. Hi Tom Martine, 1066 00:56:04.519 --> 00:56:06.639 Oh my god, I'm gonna tell you something. This is 1067 00:56:06.679 --> 00:56:09.800 what's amazing to me. Listen to this so about this 1068 00:56:09.920 --> 00:56:10.840 moving company. 1069 00:56:11.760 --> 00:56:12.559 Very interesting. 1070 00:56:12.599 --> 00:56:13.400 I want to bring up. 1071 00:56:13.440 --> 00:56:15.760 Jim Jim So. 1072 00:56:16.559 --> 00:56:21.239 The Better Business Bureau still the worst organization that has 1073 00:56:21.280 --> 00:56:24.760 ever devolved. They used to be of course of service. 1074 00:56:24.800 --> 00:56:28.559 They are just a scam. The Better Business Bureau sucks. 1075 00:56:30.360 --> 00:56:33.039 I just can't believe the reason they suck so much 1076 00:56:33.599 --> 00:56:37.559 is because they purport themselves as being high and mighty 1077 00:56:37.639 --> 00:56:42.000 Better Business Bureau helping people, and they suck. They give 1078 00:56:42.119 --> 00:56:45.719 people great ratings that should be. 1079 00:56:46.000 --> 00:56:47.199 Or are in jail. 1080 00:56:47.559 --> 00:56:52.199 Now STS Relocation has a five out of five rating 1081 00:56:52.280 --> 00:56:56.320 with the Better Business Bureau has great reviews. They've been 1082 00:56:56.360 --> 00:57:01.199 in business for one year. One year, not one bad review. 1083 00:57:01.480 --> 00:57:05.800 But they're an offshoot of a previous company called Seevers 1084 00:57:06.719 --> 00:57:16.760 Now Severs has one star review, one star. Severs Transfer 1085 00:57:16.840 --> 00:57:22.599 and Storage is in is in Colorado, up the same location, 1086 00:57:22.800 --> 00:57:30.719 same people. They suck and the problem is is that 1087 00:57:31.800 --> 00:57:33.360 you're not going to find that out if you go 1088 00:57:33.400 --> 00:57:37.760 to the Better Business Bureau. And they're also delinquent with 1089 00:57:37.840 --> 00:57:39.719 their filing with the state. I don't care about that 1090 00:57:39.800 --> 00:57:46.760 that much. But Severs Transfer and Storage now STS. The 1091 00:57:46.920 --> 00:57:52.800 registered agent is a guy named Joseph Darren Lesher. So 1092 00:57:53.039 --> 00:57:57.039 in my opinion, these people are not good and I 1093 00:57:57.119 --> 00:57:59.519 think they change their name to get away from the 1094 00:57:59.599 --> 00:58:04.800 old and also the Better Business Bureau has him as 1095 00:58:04.800 --> 00:58:08.639 a start over, you know, as a great company. I 1096 00:58:08.679 --> 00:58:10.800 don't know, man, I think you got caught up with 1097 00:58:10.840 --> 00:58:11.599 a bad company. 1098 00:58:11.760 --> 00:58:12.840 How'd you even find him? 1099 00:58:14.199 --> 00:58:17.679 It was going out looking at North American Moving services 1100 00:58:17.679 --> 00:58:20.159 looking at it. We were actually got three estimates. 1101 00:58:21.559 --> 00:58:24.760 Did you did you go with the cheapest it was? 1102 00:58:24.840 --> 00:58:25.119 It was? 1103 00:58:25.440 --> 00:58:28.599 Yeah, it's of course you did one hundred dollars. What's 1104 00:58:28.599 --> 00:58:31.280 that it was seventy six hundred dollars? 1105 00:58:33.320 --> 00:58:34.320 Did you pay up front? 1106 00:58:35.920 --> 00:58:39.199 Yeah, it was paid up front. I do have another 1107 00:58:39.280 --> 00:58:42.559 question though there and okay, this is not a good 1108 00:58:42.599 --> 00:58:48.960 situation obviously. What if I went came back to Colorado, 1109 00:58:49.519 --> 00:58:52.639 got a U haul, went there, request did I get 1110 00:58:52.679 --> 00:58:59.000 my furniture and brought it back to West Virginia? 1111 00:58:59.119 --> 00:58:59.840 Well, you paid? 1112 00:59:00.519 --> 00:59:02.519 Why wouldn't they let your stuff out? 1113 00:59:03.880 --> 00:59:04.639 Well they should. 1114 00:59:05.280 --> 00:59:06.760 How much have you paid him so far? 1115 00:59:07.960 --> 00:59:12.360 They well, they contacted my wife and she paid the 1116 00:59:12.400 --> 00:59:14.320 full amount. They asked for the full amount. 1117 00:59:14.840 --> 00:59:18.599 So they're paid in full for nothing. And Kachina, you 1118 00:59:18.679 --> 00:59:20.000 called them? What did they say? 1119 00:59:21.400 --> 00:59:21.760 Well? 1120 00:59:21.840 --> 00:59:26.639 I talked to a very nice woman who placed me 1121 00:59:26.679 --> 00:59:31.039 on hold and then placed me with the dispatcher who 1122 00:59:31.159 --> 00:59:32.599 is named Jimmy. 1123 00:59:32.679 --> 00:59:34.360 Jimmy, okay, Jimmy. 1124 00:59:34.719 --> 00:59:42.119 And as soon as I basically remarked that I was 1125 00:59:42.239 --> 00:59:46.079 calling for jim Bear, he hung up on me. 1126 00:59:46.559 --> 00:59:55.159 Oh wonder why so? People just remember sever's transfer, transfer 1127 00:59:55.239 --> 00:59:58.920 and storage same as STS that's where they get the 1128 00:59:59.039 --> 01:00:04.519 new name. They're up in Longmont again. I can't say 1129 01:00:04.599 --> 01:00:09.679 much good about Longmont, Well County, Greeley. It seems like 1130 01:00:10.440 --> 01:00:14.079 they have a culture up there that attracts these people. 1131 01:00:14.159 --> 01:00:16.960 I don't know what it is, but my god, even 1132 01:00:17.000 --> 01:00:21.320 the government up there's corrupt. I've been fighting this for 1133 01:00:21.360 --> 01:00:25.559 so long. It's just Weld County, the Welld County corruption. 1134 01:00:25.880 --> 01:00:28.400 Oh my god. I don't even want to get started 1135 01:00:28.440 --> 01:00:33.760 on the government. But it's like, hey, you want to 1136 01:00:33.800 --> 01:00:36.639 screw people come to Welld County. I don't even know, 1137 01:00:36.760 --> 01:00:39.719 is long Mountain, Weld County, whatever it is. Longmont sucks too. 1138 01:00:40.400 --> 01:00:43.559 And when it comes to car dealers and businesses and 1139 01:00:43.920 --> 01:00:45.719 it's just I don't. 1140 01:00:45.519 --> 01:00:46.079 Know, look it. 1141 01:00:46.320 --> 01:00:49.679 Here's the deal. They won't come on the air. I 1142 01:00:49.719 --> 01:00:51.679 wanted to come on the air. I want them to 1143 01:00:51.719 --> 01:00:55.519 say why they collect it in full promise delivery and 1144 01:00:55.599 --> 01:00:58.320 still hasn't moved his stuff. That's what I'd like to know. 1145 01:00:58.559 --> 01:01:01.000 In fact, you should call him asking ask him that question. 1146 01:01:01.360 --> 01:01:03.400 Just ask him, I mean all we want to know. 1147 01:01:03.519 --> 01:01:06.760 Don't be vulgar, don't be don't be ridiculous, just say, hey, 1148 01:01:07.119 --> 01:01:12.280 why is it? Why is it? That you have. You 1149 01:01:12.360 --> 01:01:16.800 brag about, you know, STS Relocation and this is, by 1150 01:01:16.840 --> 01:01:19.719 the way, three oh three seven seven six eighty five 1151 01:01:19.840 --> 01:01:24.039 twenty nine. You brag about how great you are, right 1152 01:01:25.079 --> 01:01:27.039 yet you haven't moved this guy stuff. 1153 01:01:27.159 --> 01:01:28.280 You haven't even moved it. 1154 01:01:29.320 --> 01:01:30.679 Look, you've got a. 1155 01:01:30.760 --> 01:01:32.239 Bad situation here. 1156 01:01:33.079 --> 01:01:35.239 And the guy you're supposed to contact, they want you 1157 01:01:35.320 --> 01:01:39.599 to they want you to email is Joe at stsrelocation 1158 01:01:39.800 --> 01:01:46.360 dot com. Now again three oh three seven seven six 1159 01:01:46.519 --> 01:01:52.239 eighty five twenty nine. Another reason why, another reason why 1160 01:01:52.280 --> 01:01:57.719 the Better Business Bureau should never ever be trusted ever. 1161 01:01:58.480 --> 01:02:01.679 I'm telling you that, in my opinion, the. 1162 01:02:01.519 --> 01:02:05.679 Better Business Bureau does more harm than anything. And you 1163 01:02:05.719 --> 01:02:09.159 know what's really crazy, Channel nine kisses their ass. This 1164 01:02:09.239 --> 01:02:13.519 new consumer guy on Channel nine supposedly a consumer investigation. 1165 01:02:14.000 --> 01:02:16.679 He ought to investigate the members that are in jail 1166 01:02:17.400 --> 01:02:20.159 and the members that have been arrested for fraud and 1167 01:02:20.199 --> 01:02:24.280 the A plus ratings for the crooked people like these people. 1168 01:02:24.519 --> 01:02:25.440 That's what he ought to do. 1169 01:02:26.239 --> 01:02:29.719 I mean, when it's funny how people go to the Better. 1170 01:02:29.480 --> 01:02:31.559 Business Bureau for experts. 1171 01:02:31.960 --> 01:02:35.360 I'd like to know if anyone at the Better Business 1172 01:02:35.360 --> 01:02:37.119 Bureau ever talks to consumers. 1173 01:02:37.239 --> 01:02:39.239 Oh, I'm not talking about their emails. 1174 01:02:39.760 --> 01:02:42.960 I'm talking about talking to people, actually going out in 1175 01:02:42.960 --> 01:02:45.440 the community and seeing what the problems are. 1176 01:02:46.320 --> 01:02:49.679 I wonder all they do is collect money. 1177 01:02:49.599 --> 01:02:53.360 And give their stupid seal, which means nothing. It is 1178 01:02:53.400 --> 01:02:57.920 a dinosaur. It is a dinosaur. Right now. What we 1179 01:02:57.960 --> 01:03:01.480 need is another organization that will take its place and 1180 01:03:01.599 --> 01:03:07.320 mean something. And I'm telling you it, almost inevitably, when 1181 01:03:07.360 --> 01:03:08.559 we get terrible. 1182 01:03:08.199 --> 01:03:11.199 Complaints about a company, they are highly. 1183 01:03:10.920 --> 01:03:14.079 Rated by the Better Business Bureau, and no one in 1184 01:03:14.119 --> 01:03:16.119 the media will ever hold their feet to the fire. 1185 01:03:16.199 --> 01:03:16.880 No they won't. 1186 01:03:17.280 --> 01:03:18.119 All they're going to do. 1187 01:03:18.159 --> 01:03:22.079 Is just because it's the BBB. You know people here BBB. 1188 01:03:22.480 --> 01:03:26.440 It must be good to BBB, the Better Business Bureau. 1189 01:03:26.760 --> 01:03:29.559 I want to know any member who tells me they 1190 01:03:29.599 --> 01:03:30.760 get anything of. 1191 01:03:30.800 --> 01:03:32.599 Value from the BBB. 1192 01:03:35.079 --> 01:03:37.599 We ought to come up with another name for the 1193 01:03:37.880 --> 01:03:47.400 for the initials BBB because it ain't Better Business Bureau. Okay, okay, Jim. 1194 01:03:48.119 --> 01:03:50.559 I suggest that you sue. 1195 01:03:50.320 --> 01:03:56.519 Them for breach of contract, but I don't have your contract, 1196 01:03:56.800 --> 01:03:59.679 so I don't know if it really does guarantee that 1197 01:03:59.800 --> 01:04:04.199 day or just gives an estimated date. I would also 1198 01:04:04.280 --> 01:04:07.840 call North American, although I don't. I'm not really sure 1199 01:04:07.840 --> 01:04:10.360 if they are North American. I really am not sure 1200 01:04:10.400 --> 01:04:17.840 of that. So call you know, when you call up there, 1201 01:04:17.880 --> 01:04:19.000 they won't talk to you. 1202 01:04:19.000 --> 01:04:22.719 Right, I bet? I bet now he probably will not 1203 01:04:22.800 --> 01:04:23.519 take my call. 1204 01:04:24.159 --> 01:04:26.880 Well, you said he didn't before, and he didn't take 1205 01:04:26.920 --> 01:04:30.679 cars either, didn't he hasn't been taking them U And 1206 01:04:30.679 --> 01:04:33.239 when you say he, when you say he, who have 1207 01:04:33.320 --> 01:04:34.840 you been dealing with? Joe? 1208 01:04:35.119 --> 01:04:35.760 It's Jimmy. 1209 01:04:36.039 --> 01:04:40.360 Oh, Jimmy, Jimmy. What a nice name, Jimmy. Why don't 1210 01:04:40.360 --> 01:04:44.840 you give us a call? Jimmy, you coward three oh three, seven, seven, six, 1211 01:04:45.000 --> 01:04:49.519 eighty five, twenty nine. Just talk to us, Jimmy. Come on, Jimmy, 1212 01:04:49.760 --> 01:04:51.119 you're so well rated. 1213 01:04:51.480 --> 01:04:52.039 Call us. 1214 01:04:52.320 --> 01:04:55.519 We will give you free commercials. Tell us how great 1215 01:04:55.559 --> 01:04:59.760 you are that you have stuff that hasn't moved and 1216 01:04:59.800 --> 01:05:01.599 it it was supposed to be in West Virginia a 1217 01:05:01.599 --> 01:05:06.440 week ago or more, Jimmy, or actually the twenty fourth, 1218 01:05:06.519 --> 01:05:08.119 right was that the leak. 1219 01:05:08.199 --> 01:05:11.159 For that was the last date of the delivery the 1220 01:05:11.239 --> 01:05:13.280 Rangers from the seventeenth to the twenty fourth. 1221 01:05:13.679 --> 01:05:15.920 Do you have any guarantees in that contract at all 1222 01:05:15.960 --> 01:05:18.079 other than you guarantee to be screwed. I don't know, 1223 01:05:18.119 --> 01:05:20.239 are there any guarantees? 1224 01:05:20.639 --> 01:05:25.199 Not really, Jimmy, may you know. 1225 01:05:25.360 --> 01:05:26.239 I hope I'm wrong. 1226 01:05:26.960 --> 01:05:29.480 I'm only giving my opinion based on this information. 1227 01:05:29.559 --> 01:05:30.440 I hope I'm wrong. 1228 01:05:30.760 --> 01:05:34.599 Come on, Jimmy, live up to that five rating or 1229 01:05:34.639 --> 01:05:36.840 whatever the hell the Better Business Bureau gave you. 1230 01:05:39.400 --> 01:05:40.239 Come on, Jimmy. 1231 01:05:40.760 --> 01:05:44.440 By the way, people, if you want Jimmy and STS relocation, 1232 01:05:44.679 --> 01:05:46.800 call them three oh three, seven seven, six. 1233 01:05:46.760 --> 01:05:49.239 Eighty twenty nine. Now let me get serious with you. 1234 01:05:50.119 --> 01:05:52.960 I'm gonna be I'm gonna be serious with you. You made 1235 01:05:53.000 --> 01:05:56.400 a mistake choosing them, okay. And the problem when you 1236 01:05:56.400 --> 01:05:59.159 make a mistake choosing a mover, they have your stuff 1237 01:05:59.360 --> 01:06:02.840 and your health hostage. So now you're at their mercy. 1238 01:06:02.960 --> 01:06:04.159 I'm telling you the truth. 1239 01:06:04.599 --> 01:06:05.079 Okay. 1240 01:06:05.320 --> 01:06:08.639 So practically, there really isn't much you can do. There 1241 01:06:08.760 --> 01:06:13.239 isn't without a great mover, there's not much you can do. 1242 01:06:13.559 --> 01:06:14.800 You're at their mercy. 1243 01:06:15.119 --> 01:06:15.320 Now. 1244 01:06:15.360 --> 01:06:18.719 You could sue them and come down on them. You can. 1245 01:06:19.159 --> 01:06:22.000 We can continue to wage war with these people until 1246 01:06:22.039 --> 01:06:26.039 you get your stuff, and we will. That's all we 1247 01:06:26.079 --> 01:06:28.800 can do is hope that people respond. 1248 01:06:30.320 --> 01:06:32.960 So it's if I went there, I couldn't get the 1249 01:06:33.480 --> 01:06:34.599 I don't know. 1250 01:06:34.639 --> 01:06:36.760 Will they will they let you get your stuff? 1251 01:06:36.920 --> 01:06:39.360 Ask them, I don't know, I will ask them that. 1252 01:06:39.639 --> 01:06:41.320 You would think they would at least talk to you. 1253 01:06:41.400 --> 01:06:44.280 But here is a customer that can't even talk to them, 1254 01:06:44.639 --> 01:06:48.760 and they have his stuff hostage. So why did they 1255 01:06:48.800 --> 01:06:51.559 move it from your place to their warehouse. 1256 01:06:52.719 --> 01:06:55.960 While they're the logically there was they would be loading 1257 01:06:55.960 --> 01:06:58.599 it onto a business truck and sending a beast with 1258 01:06:59.559 --> 01:07:04.199 other people. Well, furniture, okay, multiple deliveries. 1259 01:07:04.280 --> 01:07:11.519 Remember this people STS STS relocation, STS relocation. 1260 01:07:12.679 --> 01:07:14.159 I would stay away from them. 1261 01:07:14.719 --> 01:07:19.480 See if they'll call them again three oh three seven 1262 01:07:19.599 --> 01:07:23.599 seven six eighty five twenty nine. I would love to 1263 01:07:23.639 --> 01:07:27.840 see if they'll come on the air, these freaking idiots. 1264 01:07:28.000 --> 01:07:29.280 We got more coming up. 1265 01:07:35.920 --> 01:07:39.159 Go with a sure thing Denver's Best roofer Excel roofing 1266 01:07:39.280 --> 01:07:41.920 dot com. You don't pay a cent until you're content. 1267 01:07:45.280 --> 01:07:48.480 Time for an insurance check up free, no obligation. In comparison, 1268 01:07:48.599 --> 01:07:52.159 call Compass Insurance paying too much your coverage at dozens 1269 01:07:52.199 --> 01:07:54.920 of insurance companies find out now three oh three seven 1270 01:07:55.000 --> 01:07:57.840 seven to one help. You'll think you're his only customer 1271 01:07:57.840 --> 01:07:59.920 when you choose Frank durand the real estate man dot 1272 01:08:00.159 --> 01:08:03.440 com to list your home with Remax Alliance three all 1273 01:08:03.480 --> 01:08:08.599 three nine two zero sixteen twenty two. I'll tell you 1274 01:08:08.639 --> 01:08:17.239 what BBB never meant, less than built back better both 1275 01:08:17.359 --> 01:08:21.640 BBB's anyway, let's talk to Randy. 1276 01:08:22.159 --> 01:08:23.359 Randy, what's going on with you? 1277 01:08:23.520 --> 01:08:25.560 Randy? 1278 01:08:25.720 --> 01:08:29.560 Well, after hearing your previous callers talk about his experience 1279 01:08:29.560 --> 01:08:31.239 with breaks plus I talking. 1280 01:08:32.800 --> 01:08:37.960 Yeah, the breaks plus one, The breaks plus one really 1281 01:08:38.399 --> 01:08:40.800 sounds silly. This guy spent a lot of money with 1282 01:08:40.880 --> 01:08:43.079 them and they can't even figure out how to bleed 1283 01:08:43.119 --> 01:08:43.960 the breaks properly. 1284 01:08:44.279 --> 01:08:45.359 What's going on with you? 1285 01:08:46.359 --> 01:08:46.600 Well? 1286 01:08:46.680 --> 01:08:48.840 I would like to preface by call by saying it 1287 01:08:49.960 --> 01:08:54.640 breaks plus plus break? 1288 01:08:55.239 --> 01:08:57.159 Is that his call? Or is at us? 1289 01:08:57.199 --> 01:08:57.520 Guys? 1290 01:08:57.920 --> 01:08:59.920 Tell me what's happening, Shannon. 1291 01:09:00.399 --> 01:09:02.359 I don't think there's a way I can do that. 1292 01:09:03.439 --> 01:09:04.000 What do you mean? 1293 01:09:04.119 --> 01:09:04.359 I mean? 1294 01:09:04.439 --> 01:09:06.279 Is it much him with a pillow? 1295 01:09:06.319 --> 01:09:07.079 I don't think it's me. 1296 01:09:08.039 --> 01:09:13.560 Okay, So, Randy, your call is kind of your call 1297 01:09:13.680 --> 01:09:14.239 is weak here. 1298 01:09:14.279 --> 01:09:17.039 But so what's going on with Firestone? 1299 01:09:18.199 --> 01:09:20.920 Well, it's not far as far as Stone break plus Okay? 1300 01:09:21.560 --> 01:09:22.920 Oh I had I. 1301 01:09:22.880 --> 01:09:25.199 Had break blush to a break job on a Honda 1302 01:09:25.239 --> 01:09:28.560 Element and the full time Uber driver driving for eight years. 1303 01:09:28.600 --> 01:09:30.079 So you know I have to get my break the 1304 01:09:30.199 --> 01:09:31.039 place frequently. 1305 01:09:31.479 --> 01:09:31.720 Yeah. 1306 01:09:33.319 --> 01:09:36.039 I took my car and the break plus for a 1307 01:09:36.039 --> 01:09:40.239 break inspection. Yeah, came back with the price of like 1308 01:09:40.319 --> 01:09:44.039 fourteen dollars. That was more than I wanted to spend. 1309 01:09:44.159 --> 01:09:45.439 I told them that. 1310 01:09:46.880 --> 01:09:50.119 They started to pressure me into doing other things. That's 1311 01:09:50.119 --> 01:09:51.479 the car that I didn't. 1312 01:09:51.199 --> 01:09:51.560 Want to do. 1313 01:09:51.640 --> 01:09:54.039 I mean, and they were visibly upset. I didn't want 1314 01:09:54.039 --> 01:09:56.680 to come have them replaced by breaks. 1315 01:09:59.119 --> 01:10:00.640 I got my car home. 1316 01:10:01.159 --> 01:10:03.479 I've did an oil chaink which I do all the time, 1317 01:10:03.880 --> 01:10:07.560 and my drain plug was about one corner turn away 1318 01:10:07.560 --> 01:10:08.359 from following your. 1319 01:10:08.279 --> 01:10:10.760 Help, Wait your oil drain plug. 1320 01:10:12.359 --> 01:10:14.720 Hold on, Hold on, I'm gonna come back to you 1321 01:10:14.800 --> 01:10:20.680 on this go with a sure thing Denver's Best roofer 1322 01:10:20.800 --> 01:10:22.279 Excel roofing dot com. 1323 01:10:22.319 --> 01:10:24.319 You don't pay a cent until you're content. 1324 01:10:25.920 --> 01:10:30.920 Wait time for an insurance checkup, free no obligation comparison 1325 01:10:31.039 --> 01:10:34.560 call compass insurance paying too much your coverage at dozens 1326 01:10:34.600 --> 01:10:37.359 of insurance companies. Find out now three oh three, seven 1327 01:10:37.439 --> 01:10:40.279 seven to one help. You'll think you're his only customer 1328 01:10:40.279 --> 01:10:42.560 when you choose Frank durand The real Estate Man dot 1329 01:10:42.560 --> 01:10:45.880 com to list your home with Remax Alliance three oh 1330 01:10:45.960 --> 01:10:58.520 three nine two zero sixteen twenty two D so you 1331 01:10:58.560 --> 01:10:59.039 don't have. 1332 01:11:01.199 --> 01:11:01.960 Come running. 1333 01:11:02.199 --> 01:11:03.640 Just as fast as we can. 1334 01:11:04.880 --> 01:11:08.079 Shooter's gonna help come man. 1335 01:11:08.359 --> 01:11:15.319 This is the Troubleshooter Show. No Tom Martino, Hey. 1336 01:11:15.079 --> 01:11:17.680 Tom Martino here, Welcome to the show. Three oh three 1337 01:11:17.840 --> 01:11:19.479 seven one three talks seven one. 1338 01:11:19.319 --> 01:11:20.720 Three eight two five five. 1339 01:11:21.399 --> 01:11:23.199 This hour brought to you by Frank durand the real 1340 01:11:23.319 --> 01:11:26.319 Estate Man dot com. If you're wondering what your house 1341 01:11:26.359 --> 01:11:28.159 will sell for, because we're in a state of flux 1342 01:11:28.239 --> 01:11:33.520 interest rates, supply and demand, you know all kinds of stuff, 1343 01:11:33.520 --> 01:11:38.159 property taxes, comps for your neighborhood. Frank Durant will go 1344 01:11:38.199 --> 01:11:42.039 through your entire house, property comps, all of the elements 1345 01:11:42.079 --> 01:11:44.560 and come up with the price he believes your house 1346 01:11:44.600 --> 01:11:47.920 will sell for on this market, free of charge. It's 1347 01:11:47.960 --> 01:11:53.520 a complimentary no pressure to list. Three oh three nine 1348 01:11:53.560 --> 01:11:56.479 two zero sixteen twenty two. Frank durand the real Estate 1349 01:11:56.560 --> 01:12:00.520 Man dot Com. Hey, TJ's with me from eat garage 1350 01:12:00.520 --> 01:12:04.560 floor is a quick question I had texted about garage floors. 1351 01:12:05.039 --> 01:12:09.119 Somebody wants to know Mad chloride. Will that do anything 1352 01:12:09.199 --> 01:12:12.600 to your garage floors? TJ? What about it? 1353 01:12:13.439 --> 01:12:16.399 If you don't have a coating else, that's what makes 1354 01:12:16.439 --> 01:12:17.079 the spalding. 1355 01:12:17.439 --> 01:12:20.720 Yeah, but once our your. 1356 01:12:20.560 --> 01:12:22.880 Coatings aren't previous to all that stuff. 1357 01:12:22.600 --> 01:12:24.840 Except for battery acid and break. 1358 01:12:25.399 --> 01:12:27.800 Oh really, Oh that's good. 1359 01:12:28.159 --> 01:12:29.520 So what does break fluid do? 1360 01:12:30.399 --> 01:12:32.560 It just stains it because okay, but. 1361 01:12:32.560 --> 01:12:33.880 It doesn't eat it up? 1362 01:12:34.079 --> 01:12:34.520 Correct? 1363 01:12:34.680 --> 01:12:35.520 What eats it up? 1364 01:12:35.560 --> 01:12:36.199 Battery accid? 1365 01:12:36.279 --> 01:12:42.800 Battery acid? Okay, so somebody else wants to know because 1366 01:12:42.800 --> 01:12:44.640 they heard me on YouTube talking to you. 1367 01:12:46.000 --> 01:12:47.600 How do you repair bad spots? 1368 01:12:47.680 --> 01:12:50.319 If somebody has a bad job, but only a few say, 1369 01:12:50.439 --> 01:12:53.199 like even a what do they talk about? Even a 1370 01:12:53.560 --> 01:12:56.239 blind squirrel or something can find some acorns now and 1371 01:12:56.279 --> 01:12:57.359 then and and and. 1372 01:12:57.399 --> 01:12:59.479 Even a bad clock is good twice a day. 1373 01:12:59.640 --> 01:13:02.680 So some bad spot, I mean seriously, now I'm serious 1374 01:13:02.840 --> 01:13:04.079 on a bad coding job. 1375 01:13:04.640 --> 01:13:06.800 There are some people that do it like that. 1376 01:13:06.920 --> 01:13:09.840 There's bad spots, but you know it does it here 1377 01:13:09.960 --> 01:13:12.399 because it's a good product. So what do you do 1378 01:13:12.479 --> 01:13:15.199 with bad spots big areas. 1379 01:13:14.960 --> 01:13:17.920 Or kind of just grind it and repair those areas? 1380 01:13:17.960 --> 01:13:21.720 Yes, so this is good about polyspartic. It will take 1381 01:13:21.760 --> 01:13:24.439 to itself. I mean you can lay it down. Does 1382 01:13:24.479 --> 01:13:25.479 it blend or not? 1383 01:13:26.600 --> 01:13:28.399 After about six months it blends? 1384 01:13:28.479 --> 01:13:32.880 Hmm, but yes, okay three oh three seven one three 1385 01:13:32.920 --> 01:13:34.920 talk seven one three eight two five five. When do 1386 01:13:34.960 --> 01:13:38.960 you decide that it needs to be completely redone. 1387 01:13:38.680 --> 01:13:41.159 If it's piling up more than like a dollar bill 1388 01:13:42.119 --> 01:13:45.239 where you could just grab it and just keeps pillingse. 1389 01:13:44.840 --> 01:13:49.319 Okay, what of it? Okay? Okay, three o three seven 1390 01:13:49.359 --> 01:13:51.920 one three talk. Let's talk to Randy. Uh oh wait 1391 01:13:51.920 --> 01:13:54.520 wait is this oh wait no, no, this is a 1392 01:13:54.720 --> 01:13:57.680 this is a Is this a different one or the 1393 01:13:57.720 --> 01:14:02.600 same one with breaks plus? It's just a different breaks 1394 01:14:02.600 --> 01:14:04.720 plus problem, Randy. 1395 01:14:05.159 --> 01:14:05.640 Second break? 1396 01:14:05.720 --> 01:14:08.079 Okay, Glenn with breaks plus? 1397 01:14:08.239 --> 01:14:08.840 That's right? 1398 01:14:08.920 --> 01:14:11.960 Sorry sorry Glenn. We yeah, yeah, this is a different one. 1399 01:14:11.960 --> 01:14:14.279 Go ahead, go ahead, Randy, continue your story. 1400 01:14:15.399 --> 01:14:19.039 Well again, you know I taken pot bickless breaks plus. 1401 01:14:19.039 --> 01:14:20.960 I had a yeah a card. 1402 01:14:21.000 --> 01:14:21.520 They did a. 1403 01:14:21.560 --> 01:14:24.319 Break the pair on, they replaced the pads and orders 1404 01:14:24.560 --> 01:14:27.800 that white time guarantee. I took it back for the 1405 01:14:27.840 --> 01:14:30.279 white time guarantee because if they wore out before they 1406 01:14:30.319 --> 01:14:33.600 should gay visit the chef that I even brought it 1407 01:14:33.680 --> 01:14:39.840 back in and after they did the breaks by the way, 1408 01:14:39.880 --> 01:14:41.680 the labor wasn't covered, just the parts. 1409 01:14:42.359 --> 01:14:45.000 So wait a minute, So Randy, you you went to 1410 01:14:45.079 --> 01:14:49.399 breaks plus one time and then went back under the warranty. 1411 01:14:49.840 --> 01:14:52.039 Right then I went back a third time, and that's 1412 01:14:52.039 --> 01:14:58.359 why I'm called. They replaced the brakes underwater. They were 1413 01:14:58.479 --> 01:14:59.279 happy about it. 1414 01:15:01.079 --> 01:15:01.439 Tried them. 1415 01:15:01.520 --> 01:15:03.439 And then why did you go back at third time? 1416 01:15:06.119 --> 01:15:08.520 The third time? There was a couple two or three 1417 01:15:08.600 --> 01:15:11.479 years after that that I went back in to have 1418 01:15:11.560 --> 01:15:15.000 a break inspection done, just an inspection. They offered that, 1419 01:15:15.840 --> 01:15:18.439 and I had the break inspection done. They told me 1420 01:15:18.479 --> 01:15:20.479 I needed new breaks and voters. It was going to 1421 01:15:20.520 --> 01:15:23.479 be about thirteen hundred dollars. I decided I didn't want 1422 01:15:23.520 --> 01:15:26.079 to go ahead with the okay, but you. 1423 01:15:26.119 --> 01:15:29.840 Mentioned a lifetime warranty. Do they have a lifetime warranty. 1424 01:15:30.359 --> 01:15:33.279 If you spend them, if you buy their top package. 1425 01:15:33.520 --> 01:15:36.640 They at the time they guaranteed the pads. They didn't 1426 01:15:36.640 --> 01:15:39.760 guarantee a labor, so you still have to pay for 1427 01:15:39.800 --> 01:15:41.880 the labor to have the pads put in the days 1428 01:15:41.880 --> 01:15:43.960 they guarantee the pads, And. 1429 01:15:43.840 --> 01:15:44.920 Did you have that done? 1430 01:15:46.119 --> 01:15:49.319 Yes, okay, But then the second time you went back 1431 01:15:49.880 --> 01:15:54.079 for the inspection, they said, you need more work done. 1432 01:15:55.239 --> 01:15:58.800 Yeah, And it was to the tune of about thirteen 1433 01:15:58.880 --> 01:15:59.399 hundred dollars. 1434 01:15:59.439 --> 01:16:01.279 I told you you decided if you didn't want to 1435 01:16:01.319 --> 01:16:03.880 do it and again, and this is. 1436 01:16:03.880 --> 01:16:07.199 Why my car is still up on the rack. They 1437 01:16:07.640 --> 01:16:09.800 they did were not happy. I mean you could tell 1438 01:16:09.840 --> 01:16:11.479 they were visibly upset. 1439 01:16:11.760 --> 01:16:14.800 Why why are they not happy? That sounds like, well, 1440 01:16:14.880 --> 01:16:15.600 I don't understand. 1441 01:16:15.640 --> 01:16:16.520 Why wouldn't they. 1442 01:16:16.359 --> 01:16:18.439 Be happy to have a customer come back and have. 1443 01:16:18.439 --> 01:16:22.039 Work done because I didn't want them to repair my 1444 01:16:22.159 --> 01:16:24.880 brakes after they did the pre inspection. 1445 01:16:25.560 --> 01:16:28.199 Oh, I got it, Okay, got it, Okay. 1446 01:16:28.279 --> 01:16:30.800 So I got the car back home and I do 1447 01:16:31.079 --> 01:16:34.479 my own oil changes. And I got underneath the car 1448 01:16:34.520 --> 01:16:37.039 to do the oil change, and I took my oil plug. 1449 01:16:37.359 --> 01:16:39.479 He's a torque wrencher, tork it to twenty pounds. 1450 01:16:39.520 --> 01:16:42.520 And you said they had almost backed it out completely. 1451 01:16:43.439 --> 01:16:45.439 It was all it was. It was about a quarter 1452 01:16:45.520 --> 01:16:48.560 to half a turn from falling out of the pan altogether. 1453 01:16:49.039 --> 01:16:51.279 Do you think that's because they were mad at you? 1454 01:16:52.680 --> 01:16:54.239 Yes, I do, I do. 1455 01:16:54.399 --> 01:16:54.840 I wouldn't. 1456 01:16:54.880 --> 01:16:58.079 I I would not be upset if I thought it 1457 01:16:58.199 --> 01:17:02.520 was something that I did. And I've been doing oil 1458 01:17:02.600 --> 01:17:04.960 changes for all my life, I would never have that 1459 01:17:05.000 --> 01:17:05.920 would have never happened. 1460 01:17:05.960 --> 01:17:11.039 Okay, Now, did you call them back and tell them that, no. 1461 01:17:11.039 --> 01:17:13.640 I'm not going to no, because they treated me so 1462 01:17:13.720 --> 01:17:16.199 rudely when I was in there the initial time that 1463 01:17:16.279 --> 01:17:18.399 I wanted nothing to do with them, and I'll never 1464 01:17:18.479 --> 01:17:21.119 go back to them ever again. And I'm grateful I 1465 01:17:21.439 --> 01:17:25.399 have the opportunity to to speak about this on your show. 1466 01:17:26.079 --> 01:17:28.960 Now, did you go back and get a second opinion anywhere? 1467 01:17:31.880 --> 01:17:31.960 No. 1468 01:17:32.119 --> 01:17:35.640 I ended up going onto YouTube and figured out how 1469 01:17:35.680 --> 01:17:38.479 to do it myself, and I did it myself. You 1470 01:17:38.520 --> 01:17:41.880 mean the breaks, it breaks, the pads and the roads. 1471 01:17:42.039 --> 01:17:44.079 You know it was cost me two hundred dollars for 1472 01:17:44.159 --> 01:17:47.399 the pads, the pads, the roads in three hours of 1473 01:17:47.439 --> 01:17:51.560 my time, as opposed to paying thirteen hundred dollars. 1474 01:17:52.079 --> 01:17:52.319 Wow. 1475 01:17:52.560 --> 01:17:55.760 Okay, but Randy, it's hard to say. 1476 01:17:56.239 --> 01:17:59.560 I know you're convinced that they backed out your oil plug. 1477 01:18:00.119 --> 01:18:02.039 Do you think I mean that's just to be mean? 1478 01:18:03.680 --> 01:18:07.000 You know, I would hope that this wouldn't happen, but 1479 01:18:07.960 --> 01:18:10.119 after the way they treated me, the way they high 1480 01:18:10.199 --> 01:18:13.359 pressured me into doing things I didn't want to do. 1481 01:18:13.439 --> 01:18:15.399 I had to tell them multiple times I didn't want 1482 01:18:15.399 --> 01:18:16.560 them to do certain things. 1483 01:18:16.399 --> 01:18:16.880 To my car. 1484 01:18:17.199 --> 01:18:21.119 Yeah they were. They were visibly upset, and that's why 1485 01:18:21.279 --> 01:18:25.479 I honestly believe that, Yeah, they did do that. Maybe 1486 01:18:26.159 --> 01:18:28.960 maybe it was a just cruntled mechanic or a service writer. 1487 01:18:29.039 --> 01:18:30.239 I don't know what it was, but yeah, I do 1488 01:18:30.399 --> 01:18:31.159 believe they did that. 1489 01:18:33.479 --> 01:18:34.000 Wow. 1490 01:18:35.880 --> 01:18:38.560 So I would never kissed them myself. 1491 01:18:38.640 --> 01:18:41.319 Okay, the other well, no, no, you know, so you 1492 01:18:41.359 --> 01:18:44.399 want to let people know, Yeah. 1493 01:18:44.199 --> 01:18:46.880 I do. Like I said, I think Breaks Plus is 1494 01:18:46.920 --> 01:18:50.600 a high pressure sales organization that dabbles and breaks, and 1495 01:18:50.640 --> 01:18:51.800 I think that's all they are. 1496 01:18:52.760 --> 01:18:57.439 I would never get you know, we over the years, Okay, 1497 01:18:57.439 --> 01:19:00.880 in the beginning, we didn't have many complaints about them, 1498 01:19:01.239 --> 01:19:04.000 but they've increased over the years, over the last few years. 1499 01:19:04.079 --> 01:19:08.319 I don't know if what's changed about the company. I 1500 01:19:08.399 --> 01:19:11.039 really don't know who owns the company anymore. If it's 1501 01:19:11.039 --> 01:19:15.640 still a family. I forget the family that owned it, 1502 01:19:15.680 --> 01:19:20.880 I don't forget. I mean I used to know them, PISHETI, yeah, 1503 01:19:21.359 --> 01:19:23.439 do you think they're still the owners? I don't know. 1504 01:19:23.840 --> 01:19:26.640 I don't know, but honestly, we don't get many complaints 1505 01:19:26.680 --> 01:19:27.079 on them. 1506 01:19:27.239 --> 01:19:31.479 No, but they've increased where we never got any you know, 1507 01:19:31.720 --> 01:19:35.920 and they're all about this high pressure stuff, is what 1508 01:19:36.000 --> 01:19:39.560 I'm thinking now. Yeah, I'll tell you where we got 1509 01:19:39.600 --> 01:19:42.359 a lot of complaints about that went down a lot 1510 01:19:42.600 --> 01:19:44.800 was Pep Boys. God did we get a lot of 1511 01:19:44.800 --> 01:19:46.159 complaints about Pep Boys. 1512 01:19:46.359 --> 01:19:49.760 Yeah, it looks like they sold in September. Who did 1513 01:19:49.880 --> 01:19:52.840 twenty seventeen Pep Boys? 1514 01:19:53.560 --> 01:19:53.760 No? 1515 01:19:53.760 --> 01:19:55.039 No, no, no, no breaks? 1516 01:19:55.079 --> 01:19:58.520 Plus Oh okay, all right. 1517 01:19:58.600 --> 01:20:01.279 I also had a pet experience the fire still recently 1518 01:20:02.319 --> 01:20:06.960 and I uh fire story advertised that you could get 1519 01:20:07.000 --> 01:20:09.520 your uber vehicle inspected. You have to have that done 1520 01:20:09.560 --> 01:20:13.439 annually for twenty two dollars. I took my car in 1521 01:20:13.520 --> 01:20:15.760 to have it inspected. They told me I needed new 1522 01:20:15.800 --> 01:20:18.279 brakes and new rotors. Okay, but I know how to 1523 01:20:18.319 --> 01:20:20.720 do the break So I took the car home. I 1524 01:20:20.760 --> 01:20:23.359 did the rotors. I did rotors and the brakes. 1525 01:20:23.640 --> 01:20:25.920 Yeah, you know what, you are what people in the 1526 01:20:26.000 --> 01:20:28.520 biz call a pain in the ass. 1527 01:20:28.760 --> 01:20:28.840 No. 1528 01:20:29.159 --> 01:20:30.279 Why Why? 1529 01:20:31.640 --> 01:20:34.800 Well, because he goes in to get stuff inspected. When 1530 01:20:34.840 --> 01:20:37.800 he needs things, he goes home and YouTube's it and 1531 01:20:37.960 --> 01:20:38.960 does them himself. 1532 01:20:39.199 --> 01:20:42.039 Oh I get it. He takes advantage of the free stuff. 1533 01:20:42.319 --> 01:20:45.159 I'm not taking advantage. They charged me for the inspection. 1534 01:20:45.640 --> 01:20:47.000 Oh well that's different. 1535 01:20:47.399 --> 01:20:50.239 So I paid to have the vehicle inspected. I took 1536 01:20:50.279 --> 01:20:53.319 the car back again. The brakes were redone and. 1537 01:20:53.439 --> 01:20:55.479 They were they were Now I get it, I. 1538 01:20:55.439 --> 01:20:58.600 Get it, okay. But then they did another inspection on 1539 01:20:58.640 --> 01:21:00.439 the car and then they found out they said the 1540 01:21:00.439 --> 01:21:05.239 thing trunk light was bad and it had to be replaced. 1541 01:21:05.279 --> 01:21:07.359 They could they were gonna pass me because of that, 1542 01:21:08.039 --> 01:21:09.760 and they wanted to charge me one hundred and fifty 1543 01:21:09.760 --> 01:21:12.520 dollars to replace the bulb. And I thought that was 1544 01:21:12.560 --> 01:21:14.479 pretty high, and I asked him why to say it 1545 01:21:14.520 --> 01:21:16.840 was really hard to get to Okay. Well, I went 1546 01:21:16.920 --> 01:21:21.319 on YouTube again. It said pop opened the trunk, reached 1547 01:21:21.359 --> 01:21:23.359 back on, screwed the bault, put the new one in, 1548 01:21:23.840 --> 01:21:24.880 and woilah. 1549 01:21:25.399 --> 01:21:26.079 That was what they. 1550 01:21:25.960 --> 01:21:27.920 Wanted to charge me, one hundred and fifty dollars for it. 1551 01:21:28.039 --> 01:21:28.640 Firestick. 1552 01:21:29.079 --> 01:21:31.439 Well, Randy, so he's got the wrong hold on. 1553 01:21:31.680 --> 01:21:33.880 He pays twenty two bucks to go there to get 1554 01:21:33.920 --> 01:21:36.880 the uber inspection. How much is that generally if you 1555 01:21:36.920 --> 01:21:39.319 went to a dealership or went somewhere. 1556 01:21:39.319 --> 01:21:41.560 I don't know how much that. 1557 01:21:41.600 --> 01:21:44.239 Could be awhere from twenty two dollars to seventy five 1558 01:21:44.279 --> 01:21:46.960 dollars depends on who you go to. But if they're advertising, 1559 01:21:47.000 --> 01:21:48.439 they did Uber inspecialist for time. 1560 01:21:48.520 --> 01:21:51.359 I get it, And Randy, I'm on your side. I 1561 01:21:51.399 --> 01:21:53.439 didn't call you a pain in the ass. Mark did 1562 01:21:53.880 --> 01:21:55.720 because when people. 1563 01:21:55.479 --> 01:21:57.880 In that industry would refer. 1564 01:21:57.640 --> 01:22:00.199 To him a pain in the Okay, I don't thank 1565 01:22:00.239 --> 01:22:02.680 you are, Randy. I think you're a smart consumer. More 1566 01:22:02.720 --> 01:22:06.279 power to you. What is your complain about I seventy, Susan, 1567 01:22:06.359 --> 01:22:11.000 what the heck's going on with I seventy? 1568 01:22:11.760 --> 01:22:14.920 It's been like this since springtime, and I've been trying 1569 01:22:14.960 --> 01:22:17.359 to get someone to to do it. 1570 01:22:17.399 --> 01:22:19.560 Clean up and clean up. 1571 01:22:19.920 --> 01:22:21.239 What's tell me what's going on? 1572 01:22:22.079 --> 01:22:22.439 Okay? 1573 01:22:23.840 --> 01:22:28.640 It's on Interstate seventy going east and you want to 1574 01:22:28.680 --> 01:22:32.920 take off, you want to take the federal exit. It's 1575 01:22:33.000 --> 01:22:36.000 three thousand in the west, federal exit. 1576 01:22:36.520 --> 01:22:37.760 Okay, And what about it? 1577 01:22:38.600 --> 01:22:42.960 So federal and seventy Right from. 1578 01:22:42.800 --> 01:22:44.479 The start of it, all the way up to the 1579 01:22:44.600 --> 01:22:49.920 light is just filled with trash and digrants and well. 1580 01:22:49.680 --> 01:22:52.159 That's all over the place. You just happen to find 1581 01:22:52.159 --> 01:22:52.800 a podcast. 1582 01:22:54.000 --> 01:22:56.880 No I knew like that, but I'm trying to find 1583 01:22:56.920 --> 01:22:59.479 someone that could clean it up, pick it up. 1584 01:23:00.279 --> 01:23:01.239 And I've got. 1585 01:23:01.640 --> 01:23:02.800 Four numbers they keep. 1586 01:23:03.319 --> 01:23:07.960 Nobody will one number. I mean, they have their hands full. Listen, 1587 01:23:08.039 --> 01:23:11.159 I will tell you they have their hands full. And truly, 1588 01:23:11.680 --> 01:23:14.199 I'm not going to throw stones at it, because have 1589 01:23:14.359 --> 01:23:17.600 you seen there are certain pockets. Now I haven't seen 1590 01:23:17.640 --> 01:23:20.279 that one, but there are certain pockets in this country, 1591 01:23:20.520 --> 01:23:25.079 I mean in this area. Oh my god, it's They're unbelievable. 1592 01:23:25.159 --> 01:23:28.279 They're just so difficult to. 1593 01:23:30.359 --> 01:23:30.960 Keep clean. 1594 01:23:31.439 --> 01:23:35.640 Because you say vagrants, homeless, the unhoused, whatever you want 1595 01:23:35.680 --> 01:23:37.079 to call them, some of them. 1596 01:23:37.119 --> 01:23:37.920 You know there are. 1597 01:23:38.119 --> 01:23:41.439 I mean, they just trash the hell out of this place. 1598 01:23:41.760 --> 01:23:44.640 You know, there's an area over on Cherry Creek Drive 1599 01:23:44.720 --> 01:23:48.000 North where they fix cars on the side near the creek, 1600 01:23:48.600 --> 01:23:52.560 and they literally have all of the stuff out there, 1601 01:23:52.920 --> 01:23:55.520 and every night you'll have different cars over there. They 1602 01:23:55.560 --> 01:23:58.800 go to work on their cars and leave all the trash. 1603 01:23:59.119 --> 01:24:01.079 But what do you do about it? You said you 1604 01:24:01.079 --> 01:24:02.840 were trying to get them to clean it. Who did 1605 01:24:02.840 --> 01:24:04.520 you call? 1606 01:24:04.680 --> 01:24:04.840 Oh? 1607 01:24:04.920 --> 01:24:08.479 I culled thurally one one and then they tracked. They said, basically, 1608 01:24:08.640 --> 01:24:13.319 wasn't their job. They transferred me to neighborhood Inspection because 1609 01:24:13.359 --> 01:24:19.279 I told them there is a base there, there's trash, 1610 01:24:19.359 --> 01:24:23.159 the neighborhood infection, and then they said they only do 1611 01:24:23.279 --> 01:24:27.399 private property. So they transferred me to right Away Services 1612 01:24:27.880 --> 01:24:30.199 and they said it wasn't their job. So then they 1613 01:24:30.239 --> 01:24:34.520 said transferred me to c DOT Regional Area. 1614 01:24:34.279 --> 01:24:35.800 One and. 1615 01:24:38.319 --> 01:24:40.920 I got hung up once. No big deal, Okay, Then 1616 01:24:40.960 --> 01:24:44.239 it put me to leave a message. So I left 1617 01:24:44.239 --> 01:24:46.279 a message, and. 1618 01:24:46.239 --> 01:24:48.239 So you're not getting it. You know, I don't know 1619 01:24:48.239 --> 01:24:50.800 if you're going to get anybody to do anything. It 1620 01:24:51.399 --> 01:24:54.720 look at that's no one is being held accountable. I mean, 1621 01:24:54.760 --> 01:24:57.359 it's not like somebody's going to get fired. 1622 01:24:58.319 --> 01:24:59.399 It just sucks. 1623 01:24:59.439 --> 01:25:01.479 Man. I don't know what to tell you. 1624 01:25:01.600 --> 01:25:04.680 I know, a wind and it just blows out all 1625 01:25:04.720 --> 01:25:05.920 over the place. 1626 01:25:05.640 --> 01:25:08.479 And you know, it's just no I get you. 1627 01:25:08.560 --> 01:25:11.359 Look, I'm not I'm not saying you don't have a 1628 01:25:11.439 --> 01:25:15.680 legitimate complaint. I'm truly telling you that I do not 1629 01:25:15.960 --> 01:25:21.159 believe that there is really anything you can do about it. Really, 1630 01:25:22.359 --> 01:25:25.039 I mean, I don't think anybody gives a damn to you. 1631 01:25:25.119 --> 01:25:27.479 If you want to know the truth, I don't think. 1632 01:25:28.239 --> 01:25:31.960 I don't think anybody does. I would like to tell you, 1633 01:25:32.039 --> 01:25:34.159 oh yeah, we're gonna call and get it done. 1634 01:25:34.680 --> 01:25:38.279 But I don't know who do you blame? Who do 1635 01:25:38.319 --> 01:25:41.239 you blame? I mean, I don't know who to blame. 1636 01:25:41.760 --> 01:25:46.399 Does anyone think? And again I'm not, again not tossing 1637 01:25:46.479 --> 01:25:48.520 stones at this guy. I don't know him that well, 1638 01:25:49.319 --> 01:25:51.920 that the new mayor. Is he doing any good or 1639 01:25:51.960 --> 01:25:53.920 is he doing worse? I mean, I don't know how 1640 01:25:54.079 --> 01:25:56.399 was it before him? Do you think? 1641 01:25:57.279 --> 01:25:58.039 What do you think? 1642 01:26:00.359 --> 01:26:02.000 I think he's does good in other ways. 1643 01:26:02.000 --> 01:26:02.960 I don't. 1644 01:26:03.560 --> 01:26:05.920 He doesn't seem like a bad guy to me, is 1645 01:26:05.920 --> 01:26:08.479 what I mean. I don't know, but I don't. 1646 01:26:08.239 --> 01:26:09.680 Know what he's actually doing. 1647 01:26:09.880 --> 01:26:13.560 Is he exacerbating the problem or is he making it better? 1648 01:26:13.720 --> 01:26:17.319 And I know his big job was to get homeers 1649 01:26:17.319 --> 01:26:19.319 off the street, and I do think he's done a 1650 01:26:19.399 --> 01:26:20.079 good job at that. 1651 01:26:20.479 --> 01:26:21.720 He's done nothing on that. 1652 01:26:21.800 --> 01:26:23.720 What do you I don't I don't understand what you 1653 01:26:23.760 --> 01:26:24.159 mean by that. 1654 01:26:24.439 --> 01:26:24.560 Well. 1655 01:26:24.600 --> 01:26:28.319 I mean he takes some as many as he can 1656 01:26:28.439 --> 01:26:30.960 off the street and just puts them in hotels or whatever. 1657 01:26:31.039 --> 01:26:32.680 But it's no long. 1658 01:26:32.600 --> 01:26:37.479 Term and that's a good thing, Lucian Well's it's better 1659 01:26:37.520 --> 01:26:41.239 than nothing. He kicks the can down the street at best. 1660 01:26:41.840 --> 01:26:43.680 Correct, Yes, Well. 1661 01:26:43.479 --> 01:26:46.359 What the hell's so good about that? That's ridiculous. 1662 01:26:46.680 --> 01:26:49.640 I don't know to point it up. By see a 1663 01:26:49.840 --> 01:26:52.680 lady carrying a baby, I think it's good that she 1664 01:26:52.800 --> 01:26:56.880 doesn't have to sit there and just underneath, I know. 1665 01:26:56.840 --> 01:26:57.439 What you're saying. 1666 01:26:57.560 --> 01:27:01.319 You know, so so I got a heart, and you know. 1667 01:27:01.279 --> 01:27:04.760 What happens after the two weeks and she's gotta go then, 1668 01:27:04.880 --> 01:27:07.000 I mean, it's not like the kid grew up. 1669 01:27:08.119 --> 01:27:10.119 I know, well, I can tell you what how I 1670 01:27:10.159 --> 01:27:11.920 really yeah, But I don't know if I should be 1671 01:27:11.960 --> 01:27:12.439 saying it. 1672 01:27:13.159 --> 01:27:15.119 No, I know, I know, Okay, we got to take 1673 01:27:15.119 --> 01:27:17.600 a break. I'm Tom Martino. Three oh three, Thank you 1674 01:27:17.680 --> 01:27:19.840 very much, thank you, three oh three seven to one, 1675 01:27:19.920 --> 01:27:23.319 three eight two five five. If anybody knows who to 1676 01:27:23.319 --> 01:27:25.000 complain to that gets things. 1677 01:27:24.800 --> 01:27:26.000 Done, please let us know. 1678 01:27:31.720 --> 01:27:35.000 Go with a sure thing Denver's best roofer Excel roofing 1679 01:27:35.079 --> 01:27:37.760 dot com. You don't pay a cent until you're content. 1680 01:27:41.119 --> 01:27:44.319 Time for an insurance check up free, no obligation. In comparison, 1681 01:27:44.439 --> 01:27:48.000 call Compass Insurance paying too much your coverage at dozens 1682 01:27:48.000 --> 01:27:50.720 of insurance companies find out now three oh three seven 1683 01:27:50.720 --> 01:27:53.079 to seven to one. Help You'll think you're his only 1684 01:27:53.199 --> 01:27:55.640 customer when you choose Frank durand the real estate man 1685 01:27:55.720 --> 01:27:59.159 dot com to list your home with Remax Alliance three 1686 01:27:59.159 --> 01:28:01.279 oh three nine two s you're all sixteen twenty two. 1687 01:28:04.439 --> 01:28:08.800 Hey Tom, Yes, sir, I got a great idea. 1688 01:28:09.520 --> 01:28:09.920 What's that? 1689 01:28:10.039 --> 01:28:12.680 Why don't we get a petition to have all the 1690 01:28:12.680 --> 01:28:18.159 people that are doing community service get common deer to 1691 01:28:18.239 --> 01:28:21.199 clean up some of these sites. They walk along the 1692 01:28:21.279 --> 01:28:24.600 highway picking up little pieces of garbage. Let's get a 1693 01:28:24.600 --> 01:28:27.439 bunch of them to clean up some of these site 1694 01:28:27.439 --> 01:28:28.720 that are so ungodly. 1695 01:28:28.960 --> 01:28:32.319 Well, why aren't they using these I don't know how 1696 01:28:32.359 --> 01:28:35.239 they assign those jobs, But wouldn't that be a good idea? 1697 01:28:35.680 --> 01:28:38.239 Yeah, it wouldn't be a bad idea. 1698 01:28:38.279 --> 01:28:40.720 Hey, Doc, you met You gave me a note saying 1699 01:28:40.760 --> 01:28:44.439 that you think the concrete guy is a crook. 1700 01:28:44.560 --> 01:28:46.439 Oh yeah, I spoke to him. 1701 01:28:46.760 --> 01:28:48.279 Yeah, And here's the thing. 1702 01:28:48.880 --> 01:28:57.680 He's his company name is EIG Concrete. But he had 1703 01:28:57.840 --> 01:29:01.359 Pam rite the check that she did for thirty one 1704 01:29:01.439 --> 01:29:05.159 hundred to K to K and B Concrete. She looked 1705 01:29:05.239 --> 01:29:09.560 up K and BE Concrete and it had horrible, you know, 1706 01:29:09.680 --> 01:29:12.960 one star reviews, and she thinks that what he's doing 1707 01:29:13.399 --> 01:29:16.760 every time he gets a bunch of bad reviews, just 1708 01:29:16.920 --> 01:29:20.760 changes the name of his company. At any rate, he 1709 01:29:20.840 --> 01:29:23.680 is putting her off. We had a three week conversation 1710 01:29:24.239 --> 01:29:26.199 and he keeps saying, well, yeah, maybe I'll get to 1711 01:29:26.239 --> 01:29:31.399 it in two weeks. So he's obviously unresponsive. So if 1712 01:29:31.439 --> 01:29:33.439 anybody's doing business with E. 1713 01:29:33.560 --> 01:29:33.760 I G. 1714 01:29:33.960 --> 01:29:38.520 Concrete or K and B Concrete, just beware that one 1715 01:29:38.560 --> 01:29:38.880 her name. 1716 01:29:39.359 --> 01:29:43.199 So there's two of them, okay, now, so it's it's 1717 01:29:43.600 --> 01:29:44.680 what are the names again? 1718 01:29:45.680 --> 01:29:49.760 The one that is uh, really bad is K and 1719 01:29:49.800 --> 01:29:54.399 B Concrete and the one he's working under now is 1720 01:29:54.560 --> 01:30:01.640 EI C Concrete and his name is one. And Pam 1721 01:30:01.760 --> 01:30:04.720 is going to take them to small claims court. 1722 01:30:05.239 --> 01:30:06.720 Want Hernandez? 1723 01:30:06.800 --> 01:30:12.359 Okay, you know, okay. 1724 01:30:12.199 --> 01:30:14.760 Hey, Tom, can't just say one thing about her. I 1725 01:30:14.880 --> 01:30:19.000 was very disappointed. I brought my car to Cobblestone car wash. 1726 01:30:19.279 --> 01:30:22.399 It was twenty three bucks for a quote, you know, 1727 01:30:22.800 --> 01:30:25.119 full service car wash. 1728 01:30:25.279 --> 01:30:27.119 They didn't do anything on the inside. 1729 01:30:27.119 --> 01:30:29.880 They didn't vacuum it. And when you you know, normally 1730 01:30:29.920 --> 01:30:31.840 when you come out of a car wash that you 1731 01:30:31.880 --> 01:30:34.159 pay a lot of money for that have people with 1732 01:30:34.359 --> 01:30:35.880 you know, rags to wipe it down. 1733 01:30:36.399 --> 01:30:37.359 Yeah, they had nothing. 1734 01:30:37.479 --> 01:30:40.279 It was no better than one of those five dollars 1735 01:30:40.319 --> 01:30:41.800 drive throughs where. 1736 01:30:41.560 --> 01:30:43.000 You just have no people there. 1737 01:30:43.399 --> 01:30:46.760 So I think Cobblestone is a total ripoff. I was 1738 01:30:46.880 --> 01:30:47.680 really appointed. 1739 01:30:48.319 --> 01:30:48.640 Wow. 1740 01:30:49.000 --> 01:30:50.079 I love Waterway. 1741 01:30:50.359 --> 01:30:52.720 I mean of the local ones, they're a good. 1742 01:30:52.720 --> 01:30:56.680 Yeah, I think so, but this was close and I 1743 01:30:56.680 --> 01:31:00.319 would help people. Don't go to the cop weld on 1744 01:31:00.359 --> 01:31:01.760 if you want to get a good car wash. 1745 01:31:02.560 --> 01:31:03.119 Okay. 1746 01:31:03.600 --> 01:31:10.720 Now David has an issue with Shomp again. 1747 01:31:10.840 --> 01:31:14.359 Shomp is an old dealer name in town from the 1748 01:31:14.439 --> 01:31:19.920 Shomp family. The dad had it and then Lisa, the daughter, 1749 01:31:20.000 --> 01:31:22.319 took it over, and I think she's retired, and now 1750 01:31:22.359 --> 01:31:26.239 the son, Lisa's son might have it. Since Lisa's son 1751 01:31:26.279 --> 01:31:33.319 took over, complaints have really escalated, really, I mean a 1752 01:31:33.399 --> 01:31:36.640 notable difference under the son's leadership. 1753 01:31:37.039 --> 01:31:38.079 What's going on, David? 1754 01:31:39.640 --> 01:31:40.800 Hi? Hi Tom? 1755 01:31:41.159 --> 01:31:41.800 What's happening? 1756 01:31:42.079 --> 01:31:47.920 My granddaughter went down to shamp Ford Used Cars last 1757 01:31:47.960 --> 01:31:50.079 week about four days ago. 1758 01:31:50.760 --> 01:31:55.720 And it's called is it called shamp Ford Used Well, it's. 1759 01:31:58.199 --> 01:31:58.760 Where is this. 1760 01:31:59.720 --> 01:32:06.680 Where Shompford locating on Havana Okay. 1761 01:32:05.319 --> 01:32:10.479 Okay, And she was looking for a vehicle and there 1762 01:32:10.520 --> 01:32:12.039 was one there that she liked. 1763 01:32:12.119 --> 01:32:13.119 It was a two. 1764 01:32:12.880 --> 01:32:19.359 Thoy sixteen civic and they were asking fifteen nine and 1765 01:32:19.359 --> 01:32:25.119 eighty eight dollars for it, sixteen and the thing that, Yeah, 1766 01:32:25.159 --> 01:32:29.520 and it was supposedly it's advertised as a certain. 1767 01:32:29.319 --> 01:32:31.039 Did she, by the way, did she buy it? 1768 01:32:32.359 --> 01:32:32.600 Yes? 1769 01:32:33.039 --> 01:32:34.840 Okay, okay, go ahead. 1770 01:32:34.920 --> 01:32:38.000 And it was a certified used car. And you know 1771 01:32:38.039 --> 01:32:43.520 what that means. Nothing's car in other words, well the sales. 1772 01:32:43.359 --> 01:32:47.159 It means nothing. If you're talking about legally, it means nothing. 1773 01:32:47.279 --> 01:32:48.159 So go ahead. 1774 01:32:48.880 --> 01:32:49.319 Yeah. 1775 01:32:49.399 --> 01:32:52.680 Well, anyway, he told her everything was checked out. So 1776 01:32:53.640 --> 01:32:57.319 by the way, she went ahead and purchased it, and 1777 01:32:57.560 --> 01:33:02.000 she drove it off the lot and three days later 1778 01:33:02.479 --> 01:33:06.159 she has no breaks. I mean, and I remember you 1779 01:33:06.359 --> 01:33:10.279 talking before about used cars. They have to be safe 1780 01:33:10.359 --> 01:33:12.479 when you drop, when you buy them, they have to 1781 01:33:12.520 --> 01:33:15.600 be safe. She has a young child. Hold on, that's 1782 01:33:15.640 --> 01:33:19.520 three years. What I mean is there? Yes, there's basic 1783 01:33:19.720 --> 01:33:21.800 safety is. 1784 01:33:21.760 --> 01:33:25.640 One of the one of the as is necessary things 1785 01:33:25.720 --> 01:33:28.920 unless it's a toe away, right. 1786 01:33:29.479 --> 01:33:31.960 And you know they told her, they you know, the 1787 01:33:32.079 --> 01:33:35.960 kid told her. She's she's young, so she doesn't know it. 1788 01:33:36.000 --> 01:33:38.119 And what did she do three days later when the 1789 01:33:38.159 --> 01:33:39.840 breaks went out. 1790 01:33:40.119 --> 01:33:43.159 Well, she called up and they told her so what. 1791 01:33:44.199 --> 01:33:47.479 Basically, well, well what they meant was, how do we 1792 01:33:47.600 --> 01:33:50.079 know that they were bad when you bought the car? 1793 01:33:52.840 --> 01:33:55.760 Well, that's just it, she see, David. 1794 01:33:55.560 --> 01:33:57.720 That's the problem. That's the problem. 1795 01:33:57.760 --> 01:33:59.600 Well, what was the problem with the breaks? 1796 01:34:01.079 --> 01:34:05.039 Well, they're all they're all shot, all the you know, 1797 01:34:05.079 --> 01:34:07.680 the pants are all worried. They told her that they had, like, 1798 01:34:07.880 --> 01:34:10.479 you know, plenty of life left on them because they've 1799 01:34:10.520 --> 01:34:14.159 been checked out the service department. But she drove it, 1800 01:34:14.239 --> 01:34:17.760 you know, for two three days and her brakes went 1801 01:34:17.920 --> 01:34:22.800 totally out, and so she called over there and basically 1802 01:34:22.880 --> 01:34:24.239 they just said, no, they're not. 1803 01:34:24.239 --> 01:34:26.880 Worried about it. Right. 1804 01:34:26.920 --> 01:34:28.439 But here's the thing. 1805 01:34:28.960 --> 01:34:30.960 I don't think she has a legal leg to stand 1806 01:34:31.000 --> 01:34:34.720 on because she drove away as is the car operated. 1807 01:34:35.119 --> 01:34:38.840 I mean, and here's what's crazy about this. As is 1808 01:34:39.359 --> 01:34:42.359 and safe. Yeah, vehicles have to be safe. So let 1809 01:34:42.439 --> 01:34:45.279 me tell you what that means. If you were buying 1810 01:34:45.319 --> 01:34:48.439 this car from shamp the right way and you said 1811 01:34:48.479 --> 01:34:50.359 to them, I want to get a pre buy inspection 1812 01:34:51.039 --> 01:34:53.880 and you saw that it needed breaks, and you go 1813 01:34:53.960 --> 01:34:57.680 to them and say, hey, shomp, it needs breaks, and 1814 01:34:57.720 --> 01:35:01.159 they can say, okay, we'll do the break. It's no 1815 01:35:01.279 --> 01:35:05.479 longer sixteen nine, We're now going to charge seventeen to six. 1816 01:35:06.319 --> 01:35:09.359 I'm not and there's nothing you can do about it. 1817 01:35:09.399 --> 01:35:13.039 So what I'm getting at is this, Technically you are correct. 1818 01:35:13.720 --> 01:35:17.399 The cars are supposed to be sold in a safe, 1819 01:35:17.479 --> 01:35:22.680 road worthy condition. But the word it's by no means 1820 01:35:23.479 --> 01:35:26.680 what you think it is. It doesn't mean perfect, it 1821 01:35:26.720 --> 01:35:30.600 doesn't even mean close to perfect. It means that the 1822 01:35:30.640 --> 01:35:35.279 brakes stopped the car and at the time of sale. 1823 01:35:35.680 --> 01:35:38.079 It doesn't mean that they're going to last at all. 1824 01:35:38.239 --> 01:35:43.439 Nothing does. But but it's just we have, you know, 1825 01:35:43.680 --> 01:35:47.600 like in this state we had we had no no 1826 01:35:47.800 --> 01:35:51.840 rights for renters for years and years, no habitability standards, 1827 01:35:52.239 --> 01:35:54.159 and I would have to tell renters you know what, 1828 01:35:54.239 --> 01:35:56.199 I'm sorry about that, blah blah blah. 1829 01:35:56.239 --> 01:35:58.000 You have to pay your rent, you have to do this, 1830 01:35:58.119 --> 01:35:58.760 you have to do that. 1831 01:35:59.319 --> 01:36:03.159 And then the legislature went nuts unused car excuse me 1832 01:36:03.199 --> 01:36:07.880 on renters' rights. They did, and it's some of it's 1833 01:36:07.920 --> 01:36:12.159 really good. Now here's the deal. We have no rights 1834 01:36:12.159 --> 01:36:16.039 with used cars. Technically we don't. We really don't. And 1835 01:36:16.399 --> 01:36:19.479 I wish they would put effort into that just to 1836 01:36:19.600 --> 01:36:24.319 make it so they can't sell them. But until it's 1837 01:36:24.520 --> 01:36:27.359 a certain standard where you don't have to prove it, 1838 01:36:27.359 --> 01:36:29.600 it just has to have a sticker or something saying 1839 01:36:30.000 --> 01:36:33.520 this is the standard. But if they do that, for 1840 01:36:33.920 --> 01:36:36.960 cars will not be as affordable as they are. There's 1841 01:36:37.000 --> 01:36:40.800 always a cost to this stuff. But where are we 1842 01:36:40.880 --> 01:36:43.680 going with this? What do you think should happen? Are 1843 01:36:43.720 --> 01:36:45.520 you trying to get shop to pay for this because 1844 01:36:45.520 --> 01:36:49.079 they're not going to Well, here's the thing. 1845 01:36:49.279 --> 01:36:51.479 And by the way, no used car dealer would pay 1846 01:36:51.520 --> 01:36:51.800 for it. 1847 01:36:52.319 --> 01:36:55.199 Yeah, I knew Lisha's shop. 1848 01:36:55.520 --> 01:36:56.479 I'm an old card. 1849 01:36:56.359 --> 01:36:57.960 Dealer from the old days. 1850 01:36:58.199 --> 01:36:58.520 Yeah. 1851 01:36:58.560 --> 01:37:05.239 And the thing is shop has a great name, had had, well, 1852 01:37:06.119 --> 01:37:09.039 had a great, great name. Okay, So the last thing 1853 01:37:09.079 --> 01:37:11.920 that you'd want to do, obviously, is, you know, take 1854 01:37:11.960 --> 01:37:16.159 advantage of some young person doesn't know squat, put him 1855 01:37:16.159 --> 01:37:18.199 out on the street and listen to this one. 1856 01:37:18.439 --> 01:37:21.359 Well, wait a minute, David, wait a minute. What if 1857 01:37:21.359 --> 01:37:23.680 they didn't know it was bad, They didn't know those 1858 01:37:23.720 --> 01:37:24.359 breaks were going to. 1859 01:37:24.359 --> 01:37:27.680 Go out and well the salesman said that they were 1860 01:37:27.760 --> 01:37:31.479 checked out and they were fine. So the salesman, hold on, 1861 01:37:31.560 --> 01:37:33.039 does she approof of that line? 1862 01:37:33.399 --> 01:37:36.159 Does she have proof of that? Huh? 1863 01:37:36.680 --> 01:37:37.520 Yeah, Well, that's. 1864 01:37:37.319 --> 01:37:38.199 What they told her. 1865 01:37:38.560 --> 01:37:39.399 Does she have proof? 1866 01:37:40.880 --> 01:37:41.920 Well, what's proof? 1867 01:37:42.640 --> 01:37:46.159 Well, what I'm saying is a misrepresentation for a direct 1868 01:37:46.279 --> 01:37:47.920 sale is fraud in the inducement. 1869 01:37:48.840 --> 01:37:53.239 So well, she just went off of what he said. 1870 01:37:53.399 --> 01:37:56.239 So here here's the bottom line. Because I listened to 1871 01:37:56.279 --> 01:37:56.960 you all the time. 1872 01:37:57.319 --> 01:37:58.079 So what do you think? 1873 01:37:58.159 --> 01:38:01.119 No, no, no, I don't like people to people. If 1874 01:38:01.119 --> 01:38:03.239 he lied to it. You see when people say stuff 1875 01:38:03.279 --> 01:38:06.279 like that, I say, put it on the invoice, put 1876 01:38:06.319 --> 01:38:09.920 it on the sales. Certainly at the breaks. Hold on 1877 01:38:09.960 --> 01:38:11.800 a second, I got I gotta take this break. I 1878 01:38:11.840 --> 01:38:13.920 will come back to you. You were gonna make a point, 1879 01:38:14.000 --> 01:38:15.760 so I'm gonna let you make that point. Hang on. 1880 01:38:15.840 --> 01:38:18.720 I'm Tom Martinez. Three oh three seven one three eight. 1881 01:38:18.640 --> 01:38:19.239 Two five five. 1882 01:38:19.279 --> 01:38:22.640 Compass Insurance Group, by the way, doing insurance checkups for free. 1883 01:38:22.800 --> 01:38:24.760 Find out if you're paying too much or if you 1884 01:38:24.800 --> 01:38:27.159 have a great deal, no charge three oh three nine 1885 01:38:27.239 --> 01:38:34.640 ninety six nine thousand, Go with a sure thing Denver's 1886 01:38:34.680 --> 01:38:37.600 Best Roofer Excel roofing dot com. You don't pay a 1887 01:38:37.640 --> 01:38:44.159 cent until you're content. Wait time for an insurance checkup free, 1888 01:38:44.199 --> 01:38:47.960 no obligation. In comparison, Call Compass Insurance paying too much 1889 01:38:48.079 --> 01:38:51.000 your coverage at dozens of insurance companies. Find out now 1890 01:38:51.079 --> 01:38:53.359 three oh three seven to seven to one help. You'll 1891 01:38:53.399 --> 01:38:56.119 think you're his only customer when you choose Frank durand 1892 01:38:56.119 --> 01:38:58.600 the real estate man dot com to list your home 1893 01:38:58.800 --> 01:39:01.960 with Remax Alliance three all three nine two zero sixteen 1894 01:39:02.039 --> 01:39:07.319 twenty two. Hi Tom Martino here three all three seven 1895 01:39:07.359 --> 01:39:12.840 one three talk seven one three eight two five five. So, uh, 1896 01:39:13.079 --> 01:39:15.800 I want to I want to finish up here, because 1897 01:39:15.840 --> 01:39:17.399 I mean, I know David's point. 1898 01:39:17.920 --> 01:39:18.920 It's too bad you have. 1899 01:39:19.119 --> 01:39:22.239 You know, you buy used cars and things happen, and 1900 01:39:22.720 --> 01:39:25.840 he thinks the guy lied to her, took advantage of her. 1901 01:39:26.000 --> 01:39:27.439 So where are we going with the story? 1902 01:39:27.479 --> 01:39:29.960 Because you if you were in the business, David, you 1903 01:39:30.079 --> 01:39:32.600 know you're not going to get shaped to do anything. 1904 01:39:34.720 --> 01:39:37.800 Okay, but at least I'm talking to you about it. 1905 01:39:38.000 --> 01:39:40.640 No, I understand that, and I sympathize with you, I 1906 01:39:40.680 --> 01:39:41.119 really do. 1907 01:39:41.720 --> 01:39:43.479 I think everyone. 1908 01:39:43.119 --> 01:39:46.359 Needs to get used cars checked out completely before they 1909 01:39:46.399 --> 01:39:47.439 buy them. 1910 01:39:48.920 --> 01:39:51.479 And I'm agreeing with you. But you know, when you 1911 01:39:51.640 --> 01:39:55.119 use the word certified, what's what's the word certified? 1912 01:39:55.239 --> 01:39:55.359 Man? 1913 01:39:55.479 --> 01:39:56.800 I told you it means nothing. 1914 01:39:57.279 --> 01:39:59.319 It sounds like it means something. 1915 01:40:00.079 --> 01:40:02.439 Well, that's what I'm saying. But you you're in the know, 1916 01:40:02.640 --> 01:40:06.600 and she ain't. But she asked him what a certified mean, 1917 01:40:06.640 --> 01:40:09.800 and he gave her the pitch. But here's the bottom line, 1918 01:40:09.840 --> 01:40:15.600 because you bottom you know, just my opinion. Yes, sure, 1919 01:40:15.640 --> 01:40:19.800 because things have changed. Look, she bought a car for 1920 01:40:19.960 --> 01:40:25.560 sixteen thousand, put sixty five hundred down cash. She bought 1921 01:40:25.560 --> 01:40:28.479 a warning. They slammed a warning on her for thirty 1922 01:40:28.520 --> 01:40:33.720 two hundred dollars. Tom a warny for thirty two hundred dollars. 1923 01:40:33.720 --> 01:40:36.279 Her payments are three hundreds. 1924 01:40:36.359 --> 01:40:38.760 Wait a minute, Wait a minute, a month, Wait a minute. 1925 01:40:39.199 --> 01:40:43.479 What your car was this? It was twenty sixteen. 1926 01:40:44.520 --> 01:40:48.560 So wait, she bought she bought a warranty that's twenty 1927 01:40:48.640 --> 01:40:50.680 five percent of the value. 1928 01:40:51.479 --> 01:40:54.840 Well, she didn't know that they sold that to her. 1929 01:40:55.000 --> 01:40:55.560 I mean they. 1930 01:40:55.479 --> 01:40:58.279 Slipped excuse me, David, did she buy it? 1931 01:41:00.079 --> 01:41:01.159 Well to Heeld she about it. 1932 01:41:01.359 --> 01:41:03.479 Now you use the term they sold it to her. 1933 01:41:03.800 --> 01:41:05.880 I use the term she bought it. Either. 1934 01:41:05.920 --> 01:41:07.000 Both of them are correct. 1935 01:41:08.239 --> 01:41:08.479 Yeah. 1936 01:41:09.039 --> 01:41:12.239 What I'm just saying is now you can go back. 1937 01:41:12.720 --> 01:41:15.039 I think you can go back and get the money back. 1938 01:41:14.880 --> 01:41:16.840 On that warranty. 1939 01:41:17.000 --> 01:41:20.800 Oh I hope so you know what I did the numbers, Tom, did. 1940 01:41:20.600 --> 01:41:21.439 You call back? 1941 01:41:21.520 --> 01:41:23.520 I want to take one thing at a time. The 1942 01:41:23.560 --> 01:41:25.399 most important thing here is. 1943 01:41:25.359 --> 01:41:28.119 That she spent four thousand some odd dollars on a 1944 01:41:28.119 --> 01:41:31.800 warranty on a two thousand and sixteen vehicle. 1945 01:41:32.159 --> 01:41:33.960 She can get that back. 1946 01:41:35.000 --> 01:41:35.439 I hope. 1947 01:41:35.479 --> 01:41:37.279 So how long has she owned it? 1948 01:41:39.039 --> 01:41:40.680 She's like about four days. 1949 01:41:41.600 --> 01:41:44.640 Go back and get that thing undone. I mean there 1950 01:41:44.720 --> 01:41:47.880 is I've never heard of one that's not refundable. 1951 01:41:48.600 --> 01:41:51.000 Right right, Well, I hope that is refundable. 1952 01:41:51.039 --> 01:41:53.199 Will you call for will you call for her? 1953 01:41:53.439 --> 01:41:56.560 And well, I called and they wouldn't even talk to me. 1954 01:41:56.720 --> 01:41:59.880 But here's the thing. Think about this, Tom, because I know. 1955 01:42:00.119 --> 01:42:04.199 You want help getting back for freaking grand you keep 1956 01:42:04.239 --> 01:42:05.520 glossing over it. 1957 01:42:06.560 --> 01:42:08.680 Yes, I'll go down there and talk to them, but 1958 01:42:08.720 --> 01:42:11.279 I'm gonna just I'm just adding on what you're saying. 1959 01:42:11.399 --> 01:42:13.279 Oh right, go ahead, continue. Sorry. 1960 01:42:13.880 --> 01:42:17.840 The total of her six thousand dollars sixty five hundred 1961 01:42:17.840 --> 01:42:21.920 dollars down, She's making three hundred and fifty dollars payments 1962 01:42:21.960 --> 01:42:26.000 for sixty nine months. At twenty percent, that comes to 1963 01:42:26.039 --> 01:42:30.560 a total to thirty thousand, six hundred and fifty two dollars. 1964 01:42:30.640 --> 01:42:33.520 Nih. But but you can't do that, David, if you 1965 01:42:33.560 --> 01:42:35.560 were in the if you ever were, I don't think 1966 01:42:35.600 --> 01:42:37.800 you really did work in the business, because you're sounding 1967 01:42:37.880 --> 01:42:38.880 like you're surprised. 1968 01:42:39.199 --> 01:42:40.520 All car loans do that. 1969 01:42:42.560 --> 01:42:44.279 Well I did with all car loans. 1970 01:42:44.319 --> 01:42:46.279 You're paying three or four times the value. 1971 01:42:46.680 --> 01:42:49.079 All I'm saying is this, No, it's a bad deal. 1972 01:42:49.359 --> 01:42:54.960 But David, your daughter made that deal. Granddaughter, Oh grant, 1973 01:42:55.000 --> 01:42:58.319 I'm sorry, granddaughter. You know you gotta help you route man. 1974 01:42:58.439 --> 01:42:59.359 You gotta help her out. 1975 01:42:59.600 --> 01:43:02.680 No, am I saying? Am I saying she deserves it? 1976 01:43:02.720 --> 01:43:09.319 Because she, of course not. But you know, gosh, dang it. Wait, 1977 01:43:09.359 --> 01:43:11.359 we got to help people out. 1978 01:43:11.800 --> 01:43:14.239 You do you remember the old days when they took 1979 01:43:14.319 --> 01:43:15.239 care of people. 1980 01:43:16.399 --> 01:43:20.960 No, no, never did No, no, no, Actually no, David, 1981 01:43:21.119 --> 01:43:21.760 you're dreaming. 1982 01:43:21.840 --> 01:43:22.439 How old are you? 1983 01:43:22.880 --> 01:43:25.479 How old you seventy five? 1984 01:43:26.039 --> 01:43:30.359 Okay, I'm seventy, David. There were no old days when 1985 01:43:30.399 --> 01:43:35.119 car dealers took care of you ever. In fact, if 1986 01:43:35.159 --> 01:43:37.800 you want to know the truth, car dealers are better 1987 01:43:37.880 --> 01:43:38.920 now than they used to be. 1988 01:43:39.199 --> 01:43:40.279 That's the real truth. 1989 01:43:40.680 --> 01:43:43.439 Well now, at least we have some legislation. Back in 1990 01:43:43.479 --> 01:43:46.239 the day, I gotta take a break more coming right up, 1991 01:43:51.560 --> 01:43:54.840 Go with a sure thing Denver's best roofer Excel Roofing 1992 01:43:54.920 --> 01:43:57.600 dot com. You don't pay a cent until you're content. 1993 01:44:00.960 --> 01:44:04.159 Time for an insurance checkup free, no obligation. In comparison, 1994 01:44:04.279 --> 01:44:07.840 call Compass Insurance paying too much your coverage at dozens 1995 01:44:07.840 --> 01:44:10.560 of insurance companies find out now three all three seven 1996 01:44:10.600 --> 01:44:12.920 to seven to one. Help. You'll think you're his only 1997 01:44:13.039 --> 01:44:15.479 customer when you choose Frank durand the real estate Man 1998 01:44:15.560 --> 01:44:19.000 dot com to list your home with Remax Alliance three 1999 01:44:19.000 --> 01:44:28.880 all three nine two zero sixteen twenty two. Hi Tom Martine, 2000 01:44:29.039 --> 01:44:33.720 you're troubleshooter three all three seven one three talk. Jay's 2001 01:44:33.760 --> 01:44:37.680 got a comment on that Breaks plus issue with David. 2002 01:44:39.600 --> 01:44:43.720 David's granddaughter went there twenty sixteen. Excuse me, no, no, no, not, 2003 01:44:43.800 --> 01:44:47.760 that's not it. It wasn't David. If you're talking about 2004 01:44:47.760 --> 01:44:49.600 breaks plus, go ahead? 2005 01:44:49.640 --> 01:44:51.359 What issue are we talking about? 2006 01:44:51.680 --> 01:44:53.680 Are you talking about the one just now though, the 2007 01:44:53.720 --> 01:44:55.520 one with the breaks issue with Schamp? 2008 01:44:55.760 --> 01:44:56.880 Go ahead, that's the one. 2009 01:44:56.880 --> 01:44:59.960 I'm sorry, go ahead, just now? 2010 01:45:00.159 --> 01:45:02.319 Yeah, yeah, no, no, Jay, I got it wrong. You're right, 2011 01:45:02.359 --> 01:45:02.920 go ahead, sir. 2012 01:45:03.600 --> 01:45:05.319 There's something that you might be able to use for 2013 01:45:05.319 --> 01:45:09.880 the little leverage. I don't know specifically what Sean says 2014 01:45:09.960 --> 01:45:12.760 or does, but in every dealership Wanner, they always have 2015 01:45:13.199 --> 01:45:16.960 posted somewhere and usually a paper that says passed the 2016 01:45:17.119 --> 01:45:19.159 nine point safety inspection. 2017 01:45:19.640 --> 01:45:19.840 Right. 2018 01:45:19.960 --> 01:45:22.880 And if you can go to small claims and say, judge, 2019 01:45:23.239 --> 01:45:27.680 this would have never passed under any reasonable circumstances, any 2020 01:45:27.800 --> 01:45:31.680 kind of safety inspection, he's probably going to go no 2021 01:45:31.800 --> 01:45:32.640 kidding to break. 2022 01:45:32.800 --> 01:45:35.119 No no no. I agree with you if they make 2023 01:45:35.159 --> 01:45:41.520 an actual representation, but certified just the word certify is 2024 01:45:41.640 --> 01:45:44.399 not is not that representation. 2025 01:45:44.920 --> 01:45:46.880 But I Jay, I agree with you. 2026 01:45:47.520 --> 01:45:50.399 So if you can show that he said the breaks 2027 01:45:50.399 --> 01:45:52.920 are good, or this past this or this did that. 2028 01:45:53.439 --> 01:45:55.319 If you can show that in writing, I think you 2029 01:45:55.359 --> 01:45:58.000 have a good chance. Deputy Chopper. I'm going to get 2030 01:45:58.039 --> 01:46:00.359 to you. I promised about North American ban line. It's 2031 01:46:00.439 --> 01:46:04.560 very important to me. Plus LG refrigerators coming up. Go 2032 01:46:04.640 --> 01:46:08.359 with a sure thing Denver's Best roofer Excel Roofing dot com. 2033 01:46:08.399 --> 01:46:10.439 You don't pay a cent until you're content. 2034 01:46:13.800 --> 01:46:17.000 Time for an insurance check up, free no obligation comparison 2035 01:46:17.119 --> 01:46:20.680 call Compass insurance paying too much your coverage at dozens 2036 01:46:20.680 --> 01:46:23.399 of insurance companies find out now three all three seven 2037 01:46:23.520 --> 01:46:24.000 seven to one. 2038 01:46:24.119 --> 01:46:24.359 Help. 2039 01:46:24.520 --> 01:46:27.159 You'll think you're his only customer when you choose Frank 2040 01:46:27.239 --> 01:46:29.680 durand the real estate Man dot com to list your 2041 01:46:29.720 --> 01:46:32.840 home with Remax Alliance three oh three nine two zero 2042 01:46:33.000 --> 01:46:37.319 sixteen twenty two. 2043 01:46:34.920 --> 01:46:39.920 Yeah, rip. 2044 01:46:41.920 --> 01:46:45.119 You need so you don't have to. 2045 01:46:47.560 --> 01:46:52.119 Run as a cam shooter's gonna help. 2046 01:46:52.399 --> 01:46:52.800 Come. 2047 01:46:54.319 --> 01:46:56.479 This is the Troubleshooter Show. 2048 01:46:57.119 --> 01:47:02.399 No Tom Martinez, Tom marts you know your troubleshooter three 2049 01:47:02.479 --> 01:47:05.880 oh three seven one three talk three oh three seven 2050 01:47:05.920 --> 01:47:09.479 one three eight two five five. This hour brought to 2051 01:47:09.560 --> 01:47:13.000 you by Excel Roofing. And I'm telling you you don't 2052 01:47:13.039 --> 01:47:15.039 do better than Excel. You don't pay a cent till 2053 01:47:15.039 --> 01:47:17.840 your content. There is absolutely no risk, no long term 2054 01:47:17.840 --> 01:47:20.279 contract where they hold you to it if you change 2055 01:47:20.279 --> 01:47:23.039 your mind, no penalties, and they will do a complete 2056 01:47:23.119 --> 01:47:27.520 detailed inspection without ever signing anything. They don't make you 2057 01:47:27.600 --> 01:47:29.840 sign at the door, they don't rush you into anything, 2058 01:47:29.840 --> 01:47:31.880 they're not high pressure, and they're great people. 2059 01:47:32.399 --> 01:47:34.119 The only roofer I've used over. 2060 01:47:34.000 --> 01:47:38.079 My last forty five years Excel ex Cel, Excel Roofing 2061 01:47:38.239 --> 01:47:45.159 dot Com. YEP. Now let's go to the phones. Jefpidy Chopper, 2062 01:47:46.119 --> 01:47:51.359 tell me what is going on with North American. It's 2063 01:47:51.399 --> 01:47:55.119 not really North American. It's this lousy, good for nothing company. 2064 01:47:55.159 --> 01:48:00.600 I call them STSU Transport or STS transfer in Storage, 2065 01:48:00.800 --> 01:48:03.880 Seaver's Transferring Storage. They had a number of names. They've 2066 01:48:03.920 --> 01:48:07.199 only in STS Relocation. They've only been in business a year. 2067 01:48:07.279 --> 01:48:11.239 They suck, and they have false ratings in my opinion, 2068 01:48:11.399 --> 01:48:14.279 and a great rating with a Better Business Bureau. 2069 01:48:14.319 --> 01:48:16.199 To be fair, I'm going to say that, but the Better. 2070 01:48:15.960 --> 01:48:19.920 Business Bureau, I mean, come on, these people are stonewalling 2071 01:48:20.000 --> 01:48:22.560 us the mere fact they won't talk about this guy 2072 01:48:22.560 --> 01:48:25.039 that paid in full, paid in full and can't get 2073 01:48:25.039 --> 01:48:27.560 his stuff put an air tag on it hasn't even 2074 01:48:27.600 --> 01:48:31.039 moved yet, and he and he was promised it a 2075 01:48:31.039 --> 01:48:32.359 few days ago. What's going on? 2076 01:48:33.640 --> 01:48:37.159 Well, Tom, you said it. I was very nice. 2077 01:48:37.359 --> 01:48:38.079 I called him. 2078 01:48:38.640 --> 01:48:41.279 I said I was from the show. All I wanted 2079 01:48:41.279 --> 01:48:44.319 to do was please hear his side of the story, 2080 01:48:44.640 --> 01:48:46.399 and I'm calling about GM both. 2081 01:48:46.800 --> 01:48:47.319 That was it. 2082 01:48:47.479 --> 01:48:50.920 He hung up, of course, because he's a in my opinion, 2083 01:48:51.479 --> 01:48:55.199 he's a sleeze bag, a frickin' sleeze bag. In fact, 2084 01:48:55.479 --> 01:48:58.199 it's going to go on the sleeve Brigade for everyone 2085 01:48:58.239 --> 01:48:58.520 to know. 2086 01:48:59.439 --> 01:49:01.079 We need to up the number. 2087 01:49:01.640 --> 01:49:04.399 Oh yeah, yeah, I mean these guys think you think 2088 01:49:04.439 --> 01:49:06.039 you can screw people and get away with it. 2089 01:49:06.039 --> 01:49:08.399 Guess what you can't. Because I'm still on the air. 2090 01:49:08.439 --> 01:49:10.560 I know a lot of people for forty five years 2091 01:49:10.680 --> 01:49:13.039 been wishing I wasn't on the air and been trying 2092 01:49:13.039 --> 01:49:15.720 to take my place and trying to say or get 2093 01:49:15.720 --> 01:49:17.960 me off the air. But it ain't gonna happen right now. Well, 2094 01:49:18.039 --> 01:49:20.439 I mean, God willing and the sun don't shine. But okay, 2095 01:49:20.479 --> 01:49:23.560 SCS Relocation here's the number. You should let him know 2096 01:49:23.600 --> 01:49:25.600 you heard about them on the show. And they suck, 2097 01:49:26.119 --> 01:49:29.720 just like SHOMP sucks. By the way, that organization has 2098 01:49:29.760 --> 01:49:31.079 gone right downhill. 2099 01:49:31.199 --> 01:49:34.239 Shomp Automotive Group. They suck. 2100 01:49:35.119 --> 01:49:38.239 It's too bad that we have sucky groups like this, 2101 01:49:38.279 --> 01:49:43.560 isn't it. STS Relocation also known as severs. They suck, suck, suck. 2102 01:49:44.359 --> 01:49:49.560 And these people, by the way, here's the uh, here's 2103 01:49:49.600 --> 01:49:50.199 the number. 2104 01:49:50.640 --> 01:49:56.119 Three, three, seven, seven, six, eighty five twenty nine. They suck. 2105 01:49:56.359 --> 01:49:58.560 That's all I can say. What do you call it 2106 01:49:58.640 --> 01:49:59.159 when you. 2107 01:49:59.039 --> 01:50:01.680 Can't get through and you've paid in full and all 2108 01:50:01.720 --> 01:50:04.640 of your stuff is sitting in Longmont and they won't 2109 01:50:04.680 --> 01:50:05.560 even answer. 2110 01:50:05.600 --> 01:50:07.680 You think about that. 2111 01:50:07.680 --> 01:50:11.000 The nice thing is Tom Jimmy does answer, so everyone 2112 01:50:11.039 --> 01:50:13.920 can tell that Jimmy, I know about it. 2113 01:50:14.039 --> 01:50:18.880 Yeah, say Jimmy, listen, this isn't right, this is wrong, 2114 01:50:19.079 --> 01:50:22.079 And Jimmy, don't say that we're not looking for both 2115 01:50:22.119 --> 01:50:24.159 sides of the story. Don't ever say that you've hung 2116 01:50:24.239 --> 01:50:27.000 up on us three times now, and don't say, Jimmy 2117 01:50:27.359 --> 01:50:30.600 that we that. Then give you a chance, Jimmy, and 2118 01:50:30.720 --> 01:50:33.239 don't say, Jimmy that we don't know your true story, 2119 01:50:33.279 --> 01:50:36.000 because we know you changed your name, and we know 2120 01:50:36.359 --> 01:50:40.159 the last company got sucky reviews and this company gets 2121 01:50:40.199 --> 01:50:41.880 great reviews and it's. 2122 01:50:41.760 --> 01:50:42.840 In business one year. 2123 01:50:43.079 --> 01:50:43.520 How's that? 2124 01:50:45.119 --> 01:50:48.000 How is that? Something funny's going on? 2125 01:50:48.159 --> 01:50:48.359 Right? 2126 01:50:49.479 --> 01:50:53.079 Three zero three seven seven six eighty five twenty nine. 2127 01:50:53.760 --> 01:51:01.199 That's STS relocation yep. So people what you can do 2128 01:51:01.359 --> 01:51:03.640 and by the way, you can even do a chat 2129 01:51:03.720 --> 01:51:08.520 their Uh, you can chat on their website, although nobody 2130 01:51:08.560 --> 01:51:10.439 comes there when you go to there to chat. 2131 01:51:11.319 --> 01:51:13.920 Three oh three seven seven six eighty five twenty nine. 2132 01:51:15.119 --> 01:51:19.239 Come to SGS relocation where we take your stuff, put 2133 01:51:19.279 --> 01:51:21.239 it away, and you don't hear from us again. 2134 01:51:21.359 --> 01:51:23.520 Of course you get to pay us in full. 2135 01:51:25.600 --> 01:51:28.399 They call it worry free moving in storage, no matter 2136 01:51:28.439 --> 01:51:31.159 of the distance. Yeah, worry free for you because you 2137 01:51:31.199 --> 01:51:36.279 get the money up front. Sonsom, I can't stand these 2138 01:51:36.479 --> 01:51:41.880 jeered Bob. What's going on with LG refrigerator? What's going on? Bob? 2139 01:51:43.399 --> 01:51:46.520 Yeah? I should be taking my call Tom. 2140 01:51:46.600 --> 01:51:48.000 Yes, sir, Bob, what's going on? 2141 01:51:48.039 --> 01:51:48.199 Man? 2142 01:51:49.600 --> 01:51:51.720 I've listened to you for a long time. I remember 2143 01:51:52.039 --> 01:51:52.760 father John. 2144 01:51:53.079 --> 01:51:55.880 Oh my god, that was a long time ago. What's 2145 01:51:55.920 --> 01:51:56.840 going on with you? 2146 01:51:57.680 --> 01:51:57.880 Oh? 2147 01:51:57.920 --> 01:52:03.560 Anyhow, we bought a refrigerator Lows about not quite five 2148 01:52:03.640 --> 01:52:08.239 years ago. It's still under factory warranty and it stopped 2149 01:52:08.279 --> 01:52:12.079 working about a month ago. And we've had a couple 2150 01:52:12.079 --> 01:52:14.159 of people look at it and it's the compressor. 2151 01:52:14.720 --> 01:52:18.359 Oh yeah, but LG does nothing but mess with us. 2152 01:52:18.640 --> 01:52:21.439 Well, let me ask you this though, it's unusual that 2153 01:52:21.560 --> 01:52:24.880 you would have a refrigerator under warranty after five years. 2154 01:52:26.319 --> 01:52:29.359 Well, it's under fact your warranty for five years. I 2155 01:52:29.399 --> 01:52:31.239 guess the compressor is. 2156 01:52:31.880 --> 01:52:35.760 So you are, so you're still under that warranty. 2157 01:52:37.000 --> 01:52:43.680 Yes, okay, we even registered it. We registered the refrigerator 2158 01:52:43.680 --> 01:52:44.359 when we bought it. 2159 01:52:44.640 --> 01:52:45.279 No, I get it. 2160 01:52:45.640 --> 01:52:48.800 So what do you mean they're messing with you? And 2161 01:52:48.880 --> 01:52:50.960 how do you know the compressors. 2162 01:52:50.279 --> 01:52:55.159 Out Well, I had two individuals look at it before 2163 01:52:55.199 --> 01:52:59.600 we even tried to do the warranty thing, and they 2164 01:52:59.680 --> 01:53:02.199 won't mess with it because it has that six hundred 2165 01:53:02.239 --> 01:53:08.560 dollars in it's a it's a new refrigerant. So we 2166 01:53:08.600 --> 01:53:11.600 called LG and we've got a case number or a 2167 01:53:11.640 --> 01:53:14.039 workload or a work order, whatever you want to call it. 2168 01:53:14.119 --> 01:53:17.119 But they say, well, you need this, you need that. 2169 01:53:17.319 --> 01:53:20.479 We try need what what is okay? 2170 01:53:20.479 --> 01:53:20.840 Hold on? 2171 01:53:21.119 --> 01:53:24.079 They need a they need a receipt which we do 2172 01:53:24.199 --> 01:53:27.119 not have. And one of the ladies we talked to 2173 01:53:27.560 --> 01:53:30.840 from LG mentioned that, no, you don't need that with 2174 01:53:30.920 --> 01:53:35.319 all this other stuff we have. And uh, as far 2175 01:53:35.359 --> 01:53:39.039 as like registering it, and we know the date we 2176 01:53:39.159 --> 01:53:42.039 bought it because we registered it. 2177 01:53:42.159 --> 01:53:45.640 Are they denying that they are? Is that what they're saying? 2178 01:53:45.680 --> 01:53:47.800 They can't prove you own it or they can't prove 2179 01:53:47.840 --> 01:53:48.479 it's under. 2180 01:53:48.319 --> 01:53:52.159 Warrant you, Well, I don't know. They just want a 2181 01:53:52.199 --> 01:53:55.239 bunch of stuff. We can't give them, Well, a bunch 2182 01:53:55.319 --> 01:53:58.239 of stuff, a receipt which we do not have, and 2183 01:53:58.279 --> 01:53:59.079 we've we've taught. 2184 01:53:59.279 --> 01:54:00.960 We've even gone to lows. 2185 01:54:01.000 --> 01:54:04.640 We've called even today, we have even personally gone to 2186 01:54:04.680 --> 01:54:06.880 lows to try and get a receipt. Well, they don't 2187 01:54:07.199 --> 01:54:08.199 go back that far. 2188 01:54:08.800 --> 01:54:09.279 What else? 2189 01:54:09.439 --> 01:54:12.880 And if okay, they want purchase documentation? What else? 2190 01:54:14.560 --> 01:54:17.399 Well, that's it. They just put us off. 2191 01:54:18.560 --> 01:54:19.520 Is that all they want? 2192 01:54:19.680 --> 01:54:23.680 If you give them purchase information, that's all they want. 2193 01:54:24.319 --> 01:54:26.960 It seems like, yes, my wife does all this. She 2194 01:54:27.000 --> 01:54:29.359 wouldn't call you. So I said, well, okay, did. 2195 01:54:29.199 --> 01:54:31.239 You buy it on credit card? 2196 01:54:32.520 --> 01:54:34.880 We did, but we don't know which one. And my 2197 01:54:35.000 --> 01:54:38.159 wife has looked on every credit card we have, and 2198 01:54:38.239 --> 01:54:40.359 we didn't buy it on the Low's credit card. 2199 01:54:42.560 --> 01:54:45.159 And so when you're sure that if they look up 2200 01:54:45.199 --> 01:54:47.880 the serial number, they don't show the warranty registration. 2201 01:54:49.960 --> 01:54:53.640 They do show the warranty, and they show because we 2202 01:54:53.680 --> 01:54:55.880 gave them that little tag they asked for. You know, 2203 01:54:55.920 --> 01:54:57.720 there's a tag when you open the door. 2204 01:54:57.520 --> 01:54:57.960 That gives it. 2205 01:54:58.039 --> 01:55:00.720 Yeah, but does it show it was does it show 2206 01:55:00.840 --> 01:55:02.680 it was registered in your name? 2207 01:55:03.800 --> 01:55:06.760 As far as I know, yes, Well. 2208 01:55:06.560 --> 01:55:07.840 Then that's all you should need. 2209 01:55:08.079 --> 01:55:08.840 I don't get it. 2210 01:55:09.039 --> 01:55:11.840 I know it, thank you, that's what we will. 2211 01:55:12.199 --> 01:55:14.800 I mean they what do you mean as far as 2212 01:55:14.840 --> 01:55:17.439 you know, did they say it's registered in your name 2213 01:55:17.560 --> 01:55:17.760 or not? 2214 01:55:19.359 --> 01:55:21.920 Well, my wife talked to him, so I have to 2215 01:55:22.000 --> 01:55:25.960 ask her. Yes, I think they did. I didn't talk 2216 01:55:26.000 --> 01:55:27.439 to him. I can go and ask my wife. 2217 01:55:28.920 --> 01:55:33.159 Well, why would they be cherking you around like this? 2218 01:55:35.000 --> 01:55:37.039 The only thing I can figure out is they don't 2219 01:55:37.039 --> 01:55:39.279 want to They don't want to fix it. At first 2220 01:55:39.319 --> 01:55:42.439 she said, they can't find anybody in art. We bought 2221 01:55:42.479 --> 01:55:46.239 it in Pueblo, we live in Lahunta. At first she said, 2222 01:55:46.279 --> 01:55:48.520 we can't find anybody to fix it for you. Well, 2223 01:55:48.600 --> 01:55:51.079 I found a guy in Fowler and I talked to 2224 01:55:51.119 --> 01:55:54.680 him and he's waiting for LG to contact him. 2225 01:55:55.279 --> 01:55:59.960 And uh, listen, hold on, I want to get Let's 2226 01:56:00.119 --> 01:56:01.760 us take one step at a time. 2227 01:56:02.479 --> 01:56:03.720 They don't even acknowledge it. 2228 01:56:05.039 --> 01:56:12.800 Okay, they don't even acknowledge that this refrigerator is yours. Basically, yes, 2229 01:56:14.199 --> 01:56:20.920 if they have warranty registration paperwork that says you registered it, 2230 01:56:21.239 --> 01:56:23.920 and you can prove who you are, that should be 2231 01:56:23.960 --> 01:56:25.359 all you need. 2232 01:56:25.680 --> 01:56:30.239 So what you need to be a work order number? Nope, 2233 01:56:30.279 --> 01:56:31.119 not yet. 2234 01:56:31.720 --> 01:56:34.239 You need to You need to talk to one of 2235 01:56:34.279 --> 01:56:37.439 my people who will call LG for you. 2236 01:56:39.439 --> 01:56:42.000 I want to give this Kaschina. 2237 01:56:42.279 --> 01:56:44.880 Is Deputy Bow taking cases or should we give this 2238 01:56:44.920 --> 01:56:45.439 to dollar? 2239 01:56:45.600 --> 01:56:47.960 Or what Deputy bo. 2240 01:56:48.079 --> 01:56:49.600 Is not taking cases today? 2241 01:56:49.600 --> 01:56:53.960 But we can only give it a dollar. What you're saying, Doc? 2242 01:56:55.439 --> 01:56:56.239 Did he say anything? 2243 01:56:56.279 --> 01:56:58.560 I thought I heard Doc on their website? 2244 01:56:58.920 --> 01:57:00.399 All right, hold on a secon concir. 2245 01:57:01.199 --> 01:57:03.920 Let's give this to dollar to just check out this 2246 01:57:04.000 --> 01:57:07.760 warranty thing. This sucks, man, This guy's getting bounced around like. 2247 01:57:08.880 --> 01:57:14.439 I hate when these companies treat people like crap? Kran, 2248 01:57:14.520 --> 01:57:16.840 What is your question on saving money? Dear? What is 2249 01:57:16.880 --> 01:57:17.399 your question? 2250 01:57:18.800 --> 01:57:18.960 Hi? 2251 01:57:19.079 --> 01:57:19.359 Tom? 2252 01:57:19.439 --> 01:57:19.840 I just. 2253 01:57:21.840 --> 01:57:23.920 I'm a little bit late getting into the game. My 2254 01:57:24.039 --> 01:57:26.960 little grandchildren are nine and ten, and I've been meaning 2255 01:57:27.000 --> 01:57:29.560 for years to start some sort of a savings account 2256 01:57:29.560 --> 01:57:32.439 for them, or an IRA or my dad used to 2257 01:57:32.439 --> 01:57:34.239 buy my kids like savings bonds. 2258 01:57:34.239 --> 01:57:35.239 I don't even know if you can. 2259 01:57:35.159 --> 01:57:38.199 Do that anymore. I can only start with about one 2260 01:57:38.199 --> 01:57:41.119 thousand dollars for each one of them. And I want 2261 01:57:41.159 --> 01:57:44.479 to know what you would suggest I do to maybe 2262 01:57:44.560 --> 01:57:46.640 have something when they graduate from high school. 2263 01:57:47.000 --> 01:57:48.960 Well, I'll tell you the safest stuff. I mean, a 2264 01:57:49.039 --> 01:57:51.159 thousand dollars is easy to lose. So I'm going to 2265 01:57:51.159 --> 01:57:53.199 tell you some of the safest stuff, and you want 2266 01:57:53.199 --> 01:57:54.239 to keep it for how long? 2267 01:57:55.960 --> 01:57:59.000 Well at least until they're graduating from high school, so 2268 01:57:59.039 --> 01:58:00.479 about ten years. Thank you more. 2269 01:58:00.640 --> 01:58:03.239 Okay, hold on and we'll talk about that coming up. 2270 01:58:03.239 --> 01:58:10.479 Hold on, go with a sure thing Denver's best roofer 2271 01:58:10.600 --> 01:58:12.079 Excel Roofing dot com. 2272 01:58:12.119 --> 01:58:14.159 You don't pay a cent until you're content. 2273 01:58:17.520 --> 01:58:21.079 Time for an insurance checkup free no obligation comparison call 2274 01:58:21.199 --> 01:58:24.520 Compass Insurance paying too much your coverage at dozens of 2275 01:58:24.520 --> 01:58:27.479 insurance companies find out now three all three seven seven 2276 01:58:27.479 --> 01:58:30.279 to one. Help. You'll think you're his only customer when 2277 01:58:30.279 --> 01:58:32.760 you choose Frank durand the real estate Man dot com 2278 01:58:32.800 --> 01:58:35.920 to list your home with Remax Alliance three all three 2279 01:58:36.000 --> 01:58:50.000 nine two zero sixteen twenty two. Hi Tom Martino, you're 2280 01:58:50.039 --> 01:58:54.000 a troubleshooter. Now I'm looking up some investments since that 2281 01:58:54.159 --> 01:58:57.199 is a hobby of mine for her at one thousand bucks, 2282 01:58:57.239 --> 01:58:59.880 and it seems like the most if all you have 2283 01:59:00.199 --> 01:59:03.199 was one thousand dollars. I'm going to give you an 2284 01:59:03.239 --> 01:59:07.000 example and you can alter it based on years. If 2285 01:59:07.039 --> 01:59:10.840 you did a treasury, A treasury is going to be 2286 01:59:12.199 --> 01:59:16.760 the best bang for the buck for no risk. And 2287 01:59:17.000 --> 01:59:20.920 you can do a t bill or a note or 2288 01:59:20.960 --> 01:59:24.239 a bond, and the bonds are You can do a 2289 01:59:24.279 --> 01:59:28.920 twenty year bond and you would approximately double your money 2290 01:59:29.840 --> 01:59:33.520 with a twenty year bond. That's for one thousand dollars. 2291 01:59:33.880 --> 01:59:37.439 If you did a bill, you would have a little less. 2292 01:59:38.399 --> 01:59:41.880 And then if you did the treasury bill I mean 2293 01:59:42.000 --> 01:59:44.000 a bill, excuse me, a note, you would have a 2294 01:59:44.000 --> 01:59:46.800 little less. If you did a bill, you could actually 2295 01:59:46.880 --> 01:59:50.800 have more if you kept reinvesting them in short term 2296 01:59:50.840 --> 01:59:53.520 auctions and that would be a little more active, but 2297 01:59:53.720 --> 01:59:57.920 zero risk. If you did another kind of municipal bond, 2298 01:59:58.279 --> 02:00:01.560 you could do possibly better because you would you would 2299 02:00:01.600 --> 02:00:05.000 annihilate your save your taxes, get rid of the taxes 2300 02:00:05.039 --> 02:00:08.760 on it. So I would go for a safe fixed 2301 02:00:08.880 --> 02:00:12.840 income bond or and I mean a corporate or private 2302 02:00:12.920 --> 02:00:17.880 bond with a you know, really well rated like triple A. 2303 02:00:18.199 --> 02:00:22.880 Or I would go for a treasury a US Treasury 2304 02:00:24.279 --> 02:00:28.239 thing property of some kind. So that's what I would do, 2305 02:00:28.720 --> 02:00:38.279 because that's simple, fast, risk free and safe. Now are 2306 02:00:38.319 --> 02:00:40.279 you going to add to it over the years, fran. 2307 02:00:41.760 --> 02:00:43.560 Yes, I want to add to it. 2308 02:00:44.199 --> 02:00:47.520 Okay, if you want to add to it. This is 2309 02:00:47.840 --> 02:00:50.560 a little bolder. Now, I'm going to tell you this 2310 02:00:50.920 --> 02:00:55.920 straight up. It's bold, but it's guaranteed, it grows tax free, 2311 02:00:56.680 --> 02:00:59.359 and it truly is a good system. You hear me 2312 02:00:59.439 --> 02:01:02.560 talk about it all the time on this show. Depends 2313 02:01:02.560 --> 02:01:05.399 on how what's your horizon. The horizon is going to 2314 02:01:05.439 --> 02:01:07.880 be twenty years or less for these kids right before 2315 02:01:07.920 --> 02:01:08.479 they need it. 2316 02:01:10.199 --> 02:01:13.760 Yeah, well they're nine and ten, so you know, oh 2317 02:01:13.880 --> 02:01:14.800 they started. 2318 02:01:14.720 --> 02:01:15.399 Ten years late. 2319 02:01:15.840 --> 02:01:18.159 Yeah you did, you know I did. 2320 02:01:18.680 --> 02:01:25.439 But if you listen and friand there's nothing easy without thought, okay, 2321 02:01:26.039 --> 02:01:31.720 but with thought, and I mean thought, you have some possibilities. Okay, 2322 02:01:31.720 --> 02:01:34.039 you're not going to take a little amount of money 2323 02:01:34.079 --> 02:01:36.920 and make a fortune, but you're going to make some 2324 02:01:37.039 --> 02:01:41.359 safe money so that the treasury I'm still going to 2325 02:01:41.439 --> 02:01:45.439 tell you treasury certificates or bonds I should call them. 2326 02:01:45.439 --> 02:01:49.039 Bonds will do best. Okay, they will probably for that 2327 02:01:49.159 --> 02:01:51.680 small amount of money. But if you and if you 2328 02:01:51.720 --> 02:01:53.000 want to add to them, you can. 2329 02:01:53.159 --> 02:01:53.600 You can. 2330 02:01:53.840 --> 02:01:56.600 You can ladder them and buy them when they when 2331 02:01:56.680 --> 02:01:58.840 the rates are up, and you can keep adding to it. 2332 02:01:59.119 --> 02:02:01.960 The other one you can do is you could do 2333 02:02:03.800 --> 02:02:08.159 something like take a life insurance policy on each of them. Now, 2334 02:02:08.159 --> 02:02:13.640 I'm not recommending giant whole life policies. I'm talking about 2335 02:02:13.840 --> 02:02:18.159 enough of a policy that allows you to overfund it. 2336 02:02:18.439 --> 02:02:19.840 You've heard me talking about this. 2337 02:02:20.000 --> 02:02:22.439 It's a real deal. I would do it with my kids. 2338 02:02:22.720 --> 02:02:24.800 So what you do is you put one thousand dollars 2339 02:02:24.960 --> 02:02:27.319 or you put so much a month or whatever, and 2340 02:02:28.000 --> 02:02:32.079 what it does is it grows tax free as a 2341 02:02:32.279 --> 02:02:36.399 cash value. Plus they have the life insurance, which is 2342 02:02:36.560 --> 02:02:39.800 just frosting on the cake. Really. But when they get 2343 02:02:40.039 --> 02:02:45.640 in their later years, even ten or fifteen years, they're 2344 02:02:45.720 --> 02:02:50.039 able to borrow from that to go to college or 2345 02:02:50.079 --> 02:02:53.680 to use it. And I say borrow from it because 2346 02:02:53.800 --> 02:02:57.880 it comes out tax free, and then they don't have 2347 02:02:58.000 --> 02:03:01.880 to pay it back. They can pay it back if 2348 02:03:01.880 --> 02:03:05.239 they want, and they can pay it back with interest 2349 02:03:05.560 --> 02:03:08.159 and grow it even further for later in their life 2350 02:03:08.199 --> 02:03:10.680 if they want to keep it. Now, remember the purpose 2351 02:03:10.760 --> 02:03:14.439 here is not to really have the life insurance. That's 2352 02:03:14.520 --> 02:03:18.720 just an added benefit. The real purpose is to accumulate 2353 02:03:18.840 --> 02:03:22.800 cash value tax free and borrow it tax free, and 2354 02:03:22.840 --> 02:03:24.960 then if you don't want to pay it back, the 2355 02:03:25.079 --> 02:03:29.880 life insurance proceeds pay it back. So it's it's really 2356 02:03:29.920 --> 02:03:33.279 a good vehicle for college. But you can also do 2357 02:03:33.479 --> 02:03:39.399 actual college plans as well that will grow a tax 2358 02:03:39.439 --> 02:03:43.079 free and they can take it out tax free if 2359 02:03:43.079 --> 02:03:47.279 it's used for college. So you know, I think I 2360 02:03:47.319 --> 02:03:51.199 think that one is a five twenty nine. So you 2361 02:03:51.239 --> 02:03:55.199 put it it's Tom four to twenty nine. 2362 02:03:56.199 --> 02:03:57.439 Yeah, that's a great idea. 2363 02:03:57.479 --> 02:03:58.199 That's what I was gonna. 2364 02:03:58.319 --> 02:04:02.319 I think it's a five to twenty nine, right, it 2365 02:04:02.359 --> 02:04:04.079 doesn't matter whatever it is. 2366 02:04:04.119 --> 02:04:04.439 It is. 2367 02:04:07.039 --> 02:04:09.960 So I think I think it's where did you get 2368 02:04:10.000 --> 02:04:12.359 the number? Maybe maybe I'm wrong, but where did you 2369 02:04:12.399 --> 02:04:13.560 get four twenty nine? 2370 02:04:15.159 --> 02:04:19.000 I thought I remembered from what we did with our kid. 2371 02:04:19.560 --> 02:04:22.680 Okay, okay, No, it's a five twenty nine. I just 2372 02:04:22.720 --> 02:04:23.239 looked it up. 2373 02:04:23.680 --> 02:04:25.760 I wonder we couldn't he couldn't go to college. 2374 02:04:25.960 --> 02:04:29.640 Yeah, the five twenty nine grows tax deferred withdrawals or 2375 02:04:29.680 --> 02:04:31.640 tax free if used for college. 2376 02:04:32.079 --> 02:04:33.960 That's a really good one too. 2377 02:04:35.760 --> 02:04:36.520 And then Tom, do. 2378 02:04:36.600 --> 02:04:37.279 You meant a man? 2379 02:04:37.439 --> 02:04:39.800 Do you recommend anyone I talked to about doing this? 2380 02:04:40.039 --> 02:04:41.560 Do you have someone on your referral list? 2381 02:04:41.960 --> 02:04:42.159 Yes? 2382 02:04:42.319 --> 02:04:42.840 Could help me. 2383 02:04:43.560 --> 02:04:46.720 Well, it's it's I'm gonna I'm just gonna be honest. 2384 02:04:46.760 --> 02:04:49.039 With you, okay, And I don't mean like like it's 2385 02:04:49.039 --> 02:04:51.880 a bad thing to be honest, but with such a 2386 02:04:51.920 --> 02:04:54.880 small amount there, I want to give you someone who 2387 02:04:54.920 --> 02:04:56.960 doesn't care about it being small. Do you know what 2388 02:04:56.960 --> 02:04:57.439 I'm saying? 2389 02:04:58.079 --> 02:04:59.399 Because yeh, thank you. 2390 02:04:59.760 --> 02:05:01.880 Yeah, because there are people that are going to try 2391 02:05:01.920 --> 02:05:05.720 to talk you into bigger things, and I'd rather you 2392 02:05:05.760 --> 02:05:08.000 not be talked into bigger things, if you know what 2393 02:05:08.039 --> 02:05:10.680 I'm saying, I'd rather you do what you can when 2394 02:05:10.720 --> 02:05:15.800 you can, so you know what, So for the for 2395 02:05:15.880 --> 02:05:20.840 the five twenty nine, goodness, anybody can help you with that? 2396 02:05:21.439 --> 02:05:23.800 A five twenty nine you can do on your own. 2397 02:05:24.039 --> 02:05:27.079 In other words, you can go on. Are you sophisticated 2398 02:05:27.119 --> 02:05:29.840 at all? As far as opening up accounts and just 2399 02:05:31.199 --> 02:05:34.560 you know, having the discipline to manage it because five 2400 02:05:34.640 --> 02:05:37.239 twenty nine is there's no tax returns, there's nothing to do. 2401 02:05:37.319 --> 02:05:40.000 You just open the account and if you can do 2402 02:05:40.119 --> 02:05:41.880 it on your own, I'll tell you what I want 2403 02:05:41.880 --> 02:05:45.159 you to do. If you go online and and and 2404 02:05:45.680 --> 02:05:51.479 just I'm going to try to find I think even 2405 02:05:51.560 --> 02:05:54.319 some banks have five it's a five twenty nine. I 2406 02:05:54.359 --> 02:05:57.239 think that after giving it second thought, that's going to 2407 02:05:57.319 --> 02:05:59.199 be probably one of the best things you can do. 2408 02:06:00.119 --> 02:06:01.800 Where can I open a five twenty nine. 2409 02:06:01.800 --> 02:06:03.960 I'm going to ask and then if you if you 2410 02:06:04.119 --> 02:06:09.319 have a problem, call me back. I actually, okay, hold on, 2411 02:06:09.840 --> 02:06:14.479 so I'm just trying to I'm just asking right now 2412 02:06:14.520 --> 02:06:17.840 this uh my computer here to find out where we 2413 02:06:17.920 --> 02:06:21.960 can open them state sponsored plans. Yeah, there is, there 2414 02:06:22.039 --> 02:06:24.079 was a state plan because I went to the state 2415 02:06:24.439 --> 02:06:29.439 site there and there's other online platforms, so I would 2416 02:06:29.439 --> 02:06:32.399 do And by the way, you don't have a you 2417 02:06:32.439 --> 02:06:39.880 don't have a financial advisor, right? No, okay, that's okay, 2418 02:06:39.960 --> 02:06:42.000 you don't need one. I mean not if you don't 2419 02:06:42.000 --> 02:06:51.039 have a I would start saving for college dot com. 2420 02:06:51.079 --> 02:06:53.560 Just start at that site. Just read about stuff. Call 2421 02:06:53.680 --> 02:06:57.439 you can always call me back, okay. And if I 2422 02:06:57.560 --> 02:06:59.760 mean that sincerely, because I don't want you to get ripped. 2423 02:06:59.760 --> 02:07:01.760 I want you to get something good going on here. 2424 02:07:01.840 --> 02:07:04.159 So you can always call me back on the three 2425 02:07:04.239 --> 02:07:07.399 oh three Martino number and remind us that we talked 2426 02:07:07.399 --> 02:07:10.359 about this and we'll call you back, all right, three 2427 02:07:10.439 --> 02:07:12.760 oh three seven one three talk seven one three eight 2428 02:07:12.760 --> 02:07:15.239 two five five. Elite Garage Floors is with me today 2429 02:07:15.239 --> 02:07:17.840 in TJ. And I've had some questions about garage floors. 2430 02:07:18.199 --> 02:07:20.279 But I will tell you this, they're one of the 2431 02:07:20.319 --> 02:07:24.239 few people that do this guaranteed uh guaranteed floors, and 2432 02:07:24.279 --> 02:07:27.479 they're good people, no money down, and they have the 2433 02:07:27.520 --> 02:07:31.920 lowest prices. So with elite garage floors. He showed me 2434 02:07:32.000 --> 02:07:34.680 something I didn't know about, and I'm telling you, had 2435 02:07:34.680 --> 02:07:36.760 I known about it, more people might opt for this 2436 02:07:36.920 --> 02:07:39.520 kind of thing. If you have a bathroom, for example, 2437 02:07:40.680 --> 02:07:46.600 let's say a basement bath or or some concrete floor. TJ. 2438 02:07:46.840 --> 02:07:50.800 I didn't realize that you can make them look like marble. 2439 02:07:50.880 --> 02:07:52.600 That is unbelievable. 2440 02:07:53.359 --> 02:07:56.279 Yes, Tom, we can make them look That looks so incredible. 2441 02:07:56.600 --> 02:07:59.520 So it's shiny and it looks like marble. 2442 02:08:00.000 --> 02:08:01.000 What else can you mimic? 2443 02:08:01.119 --> 02:08:03.800 I thought all you did was that those paint chip 2444 02:08:03.920 --> 02:08:06.680 kind of granules which look like you know, I like them. 2445 02:08:06.720 --> 02:08:09.199 I call them a POxy floors. They're not, but I 2446 02:08:09.239 --> 02:08:12.159 love garage floors. Take that, But can you do like smooth? 2447 02:08:12.199 --> 02:08:15.600 If somebody in their garage wanted gray, just plain gray, 2448 02:08:15.640 --> 02:08:16.239 can you do it? 2449 02:08:16.399 --> 02:08:19.279 We could do plain gray. We just tell people it's 2450 02:08:19.279 --> 02:08:20.439 gonna be in like an ice rink. 2451 02:08:20.720 --> 02:08:21.199 No, I know it. 2452 02:08:21.319 --> 02:08:22.119 No, it's dangerous. 2453 02:08:22.159 --> 02:08:22.359 Damn. 2454 02:08:22.840 --> 02:08:25.960 What about that marble floor? Is that slippery? One went? Yes, 2455 02:08:26.159 --> 02:08:28.239 But so if you had that, obviously you don't want 2456 02:08:28.239 --> 02:08:30.039 it in a bathroom. You want it somewhere where it's 2457 02:08:30.079 --> 02:08:30.920 not going to get wet. 2458 02:08:31.159 --> 02:08:35.319 Well, it's kind of like your hardwood floors. Yeah, you 2459 02:08:35.439 --> 02:08:38.079 just had a little carpet on it in the bathroom. 2460 02:08:38.119 --> 02:08:39.239 And people do it all the time. 2461 02:08:39.359 --> 02:08:42.479 Okay, Okay, I see what you're saying. I mean, you 2462 02:08:42.600 --> 02:08:45.199 have to use common sense when it comes to slippery surfaces, 2463 02:08:45.239 --> 02:08:47.640 no matter what they are. Even tile can be slippery 2464 02:08:47.640 --> 02:08:52.039 with regular tile. So can you make a floor patterned 2465 02:08:52.359 --> 02:08:52.880 like tile? 2466 02:08:54.039 --> 02:08:54.439 No? 2467 02:08:54.439 --> 02:08:56.359 No, So you don't pattern it at all. 2468 02:08:56.479 --> 02:09:01.159 You guys just do smooth finishes or textured finishes, but 2469 02:09:01.439 --> 02:09:04.159 not in a design. Well, the marble's kind of like 2470 02:09:04.159 --> 02:09:07.439 a design, but it's not, it's not you know what 2471 02:09:07.479 --> 02:09:10.279 I mean. It's not like the what do they call 2472 02:09:10.319 --> 02:09:13.920 that concrete that people pour that looks like cobblestone and 2473 02:09:13.960 --> 02:09:18.439 all of that that that you know, everstone or pattern concrete. 2474 02:09:18.439 --> 02:09:21.119 You don't do that, but you're but you can do 2475 02:09:21.880 --> 02:09:25.000 you can do different finishes like a marble. You can 2476 02:09:25.000 --> 02:09:27.800 do of course, all of the different all of the 2477 02:09:27.800 --> 02:09:35.439 textures correct, Okay. Anyway, so as far as the durability, 2478 02:09:35.880 --> 02:09:38.279 does it matter if it's textured or smooth. 2479 02:09:39.359 --> 02:09:42.079 The smoother it's gonna scratch. So we put a little 2480 02:09:42.079 --> 02:09:45.199 bit of sand in it. Okay, But yes, so that 2481 02:09:45.359 --> 02:09:47.199 it's pretty good, okay. 2482 02:09:47.399 --> 02:09:50.920 So yeah, because I think that the more textured ones 2483 02:09:51.960 --> 02:09:55.359 they hide imperfections in my opinion, correct, Yeah, all right, 2484 02:09:55.399 --> 02:09:57.119 and you don't have to clean them as often. 2485 02:09:57.359 --> 02:09:57.760 Correct. 2486 02:09:57.960 --> 02:09:58.319 All right. 2487 02:09:58.520 --> 02:09:59.720 We got more that by the way. 2488 02:09:59.720 --> 02:10:03.119 That's ELITEGF dot com Elite Gruage for seven two zero 2489 02:10:03.560 --> 02:10:05.359 nine three nine two four four eight. We have more 2490 02:10:05.359 --> 02:10:12.079 coming up. Go with a sure thing Denver's Best roofer 2491 02:10:12.199 --> 02:10:13.680 Excel Roofing dot com. 2492 02:10:13.760 --> 02:10:15.760 You don't pay a cent until you're content. 2493 02:10:16.680 --> 02:10:21.600 Three time for an insurance check up free no obligation 2494 02:10:21.720 --> 02:10:25.600 comparison call Compass Insurance paying too much your coverage at 2495 02:10:25.640 --> 02:10:28.399 dozens of insurance companies find out now three oh three 2496 02:10:28.520 --> 02:10:31.119 seven seven to one help. You'll think you're his only 2497 02:10:31.199 --> 02:10:33.680 customer when you choose Frank durand the real estate Man 2498 02:10:33.720 --> 02:10:37.119 dot com to list your home with Remax Alliance three 2499 02:10:37.199 --> 02:10:47.119 oh three nine two zero sixteen twenty two. Hi, Tom Martino, 2500 02:10:47.720 --> 02:10:51.880 your troubleshooter three oh three seven one three talk three 2501 02:10:51.920 --> 02:10:54.279 oh three seven one three eight two five five. Let's 2502 02:10:54.279 --> 02:10:59.039 talk to LJ. LJ. What's going on? 2503 02:11:00.760 --> 02:11:02.600 Good afternoon, How are you good man? 2504 02:11:02.680 --> 02:11:03.279 What's happening? 2505 02:11:04.119 --> 02:11:04.319 Hey? 2506 02:11:04.399 --> 02:11:07.079 I wanted to know. You know, when they give the 2507 02:11:07.199 --> 02:11:09.239 express lanes on I twenty five, they run north and 2508 02:11:09.359 --> 02:11:12.039 south right, they started putting the cameras in for people 2509 02:11:12.039 --> 02:11:13.319 that were jumping the double line. 2510 02:11:13.520 --> 02:11:14.279 That's right, man. 2511 02:11:14.600 --> 02:11:17.439 So many people are getting those tickets. 2512 02:11:17.880 --> 02:11:21.520 Yes, So I was wondering if those are the same 2513 02:11:22.199 --> 02:11:26.359 validity as the old camera tickets that they used to give. 2514 02:11:26.399 --> 02:11:27.840 And then people would say, again, I don't know if 2515 02:11:27.880 --> 02:11:30.319 it's true. People would say, oh, it's not a real because. 2516 02:11:30.760 --> 02:11:33.279 They're all real. But let me let me explain something. 2517 02:11:33.279 --> 02:11:36.399 They're all as real as a regular ticket, a regular 2518 02:11:36.600 --> 02:11:42.439 here's the difference. A regular ticket is real, but a 2519 02:11:42.520 --> 02:11:49.000 regular ticket is an accusation. It's not an adjudication. Now, 2520 02:11:49.680 --> 02:11:53.439 what makes the regular written ticket hand it to you 2521 02:11:53.520 --> 02:11:58.399 different or more powerful is that it's also a summons 2522 02:11:58.439 --> 02:12:03.680 to appear. So if you don't want to pay, you 2523 02:12:03.880 --> 02:12:08.119 don't appear, there will be a judgment rendered or you 2524 02:12:08.239 --> 02:12:13.119 will have an arrest warrant issued. Okay, Okay, that's the difference. 2525 02:12:13.600 --> 02:12:17.880 But when you are mailed a ticket, in this case, 2526 02:12:17.920 --> 02:12:23.119 a photo ticket, they can't arrest you, and they and 2527 02:12:23.119 --> 02:12:27.079 and nothing happens. If you don't, I shouldn't say nothing happened. 2528 02:12:27.680 --> 02:12:34.359 They nothing can happen until they serve you. Okay, that's 2529 02:12:34.439 --> 02:12:38.720 the difference. There are some cases. Listen to this though. 2530 02:12:39.199 --> 02:12:43.359 There are some cases where states have started to and 2531 02:12:43.520 --> 02:12:48.279 municipalities have started to change laws where the mailing of 2532 02:12:48.479 --> 02:12:54.479 it is a legit summons to show up, but those 2533 02:12:54.560 --> 02:12:55.960 are few and far between. 2534 02:12:59.600 --> 02:13:02.000 Okay, that makes sense, all right, Okay. 2535 02:13:02.600 --> 02:13:07.439 Okay, So that's what's going on right now with photo tickets. 2536 02:13:07.880 --> 02:13:11.920 The way they differ is that they are not served, 2537 02:13:12.760 --> 02:13:16.920 whereas a ticket handed to you is a summons to appear. 2538 02:13:17.239 --> 02:13:20.239 So you have to do either or you cannot ignore it. 2539 02:13:20.800 --> 02:13:26.159 You can ignore a mail ticket, Okay, if that makes sense. 2540 02:13:27.159 --> 02:13:30.439 Yes, Okay. The reason I was asking, I know our 2541 02:13:30.520 --> 02:13:34.399 daughter got one, but now she says that they had 2542 02:13:34.399 --> 02:13:37.640 an accident and she moved over and then got back 2543 02:13:37.680 --> 02:13:40.520 in once the accident was there. But I'm like, we 2544 02:13:40.600 --> 02:13:42.479 don't have proof that there was an accident. I don't 2545 02:13:42.479 --> 02:13:44.760 think so i'll have to Now, I will. 2546 02:13:44.520 --> 02:13:47.800 Tell you this if you're allowed to write it. They 2547 02:13:47.840 --> 02:13:51.159 asked for an explanation, sometimes I think I haven't. 2548 02:13:51.159 --> 02:13:51.920 I haven't looked at it. 2549 02:13:51.960 --> 02:13:53.039 So okay, I think. 2550 02:13:52.880 --> 02:13:56.199 You can send in an explanation and then it's adjudicated. 2551 02:13:57.800 --> 02:14:01.279 We had one listener who has had an excuse of 2552 02:14:01.319 --> 02:14:03.960 something where brakes were jammed on he had to swerve 2553 02:14:04.000 --> 02:14:08.800 out or something, and they denied it. But I don't. 2554 02:14:09.000 --> 02:14:13.079 I think if there was a legitimate accident that was 2555 02:14:13.159 --> 02:14:17.279 logged on that road, I think they would forgive it, 2556 02:14:17.359 --> 02:14:24.159 because truly they're not out to cheat people. Sure, so 2557 02:14:24.359 --> 02:14:25.159 I would try it. 2558 02:14:25.239 --> 02:14:26.760 I'll have to look, I'll have to look at the 2559 02:14:27.720 --> 02:14:30.359 ticket or whatever. So okay, I figured if anybody knew, 2560 02:14:30.359 --> 02:14:30.920 it would be you. 2561 02:14:31.159 --> 02:14:33.560 Yeah. But man, we ran across this a few times. 2562 02:14:33.560 --> 02:14:36.199 So thanks for calling. Three oh three seven one three 2563 02:14:36.399 --> 02:14:43.159 eight two five five. So now let's see Andrew. Wait 2564 02:14:43.279 --> 02:14:47.119 is Andrew? Is uh? Andrew? Go ahead? Is this a 2565 02:14:47.159 --> 02:14:49.920 new call Andrew or not? 2566 02:14:50.560 --> 02:14:53.079 Yeah? 2567 02:14:53.279 --> 02:14:53.560 Hello? 2568 02:14:54.079 --> 02:14:55.159 Yeah, what's going on? Man? 2569 02:14:56.560 --> 02:14:57.039 I was just. 2570 02:14:57.079 --> 02:14:59.800 Curious, you know what you're talking about earlier, like if 2571 02:15:00.359 --> 02:15:04.359 when somebody buys a used car, if it would be 2572 02:15:04.880 --> 02:15:08.079 if people do it, or if it's possible to say, 2573 02:15:08.159 --> 02:15:11.199 take it for a test drive and then if you 2574 02:15:11.720 --> 02:15:14.880 like the car, you take it back and then say 2575 02:15:14.920 --> 02:15:18.359 the next day you want to come back again and 2576 02:15:18.399 --> 02:15:20.279 take a test drive. And when you do that, you 2577 02:15:20.800 --> 02:15:23.880 actually take it to like a shop with an appointment 2578 02:15:23.920 --> 02:15:24.680 to look at it. 2579 02:15:25.119 --> 02:15:27.640 Well, you don't have to do all. I mean, technically 2580 02:15:27.680 --> 02:15:29.840 you should be able to do this. I mean, sure 2581 02:15:29.880 --> 02:15:32.159 you can test drive it and all that, and then 2582 02:15:32.199 --> 02:15:35.319 you could, but when you test drive it, I don't 2583 02:15:35.399 --> 02:15:39.760 think you can take it to get checked. Legitimately, it's 2584 02:15:39.800 --> 02:15:44.119 not your property until you ask permission. But any good shop, 2585 02:15:44.439 --> 02:15:46.840 I mean it's just me, any good dealer selling a 2586 02:15:46.880 --> 02:15:51.239 car will not have a problem with you doing a 2587 02:15:51.279 --> 02:15:58.039 pre buy purchase inspection a pre buy inspection. No one will, 2588 02:15:58.319 --> 02:15:59.760 I mean unless they're bad. 2589 02:16:00.039 --> 02:16:00.479 They're bad. 2590 02:16:00.560 --> 02:16:04.000 People like Rocky's Autos used to allow people to get 2591 02:16:04.000 --> 02:16:07.000 the car checked if they want. Anybody should let you 2592 02:16:07.119 --> 02:16:10.680 get the car checked. If they say no, you can't 2593 02:16:10.760 --> 02:16:12.439 check it, then I wouldn't buy it. 2594 02:16:12.439 --> 02:16:15.279 It's that simple, got true. 2595 02:16:16.039 --> 02:16:18.279 So you don't have to like sneak. 2596 02:16:18.359 --> 02:16:20.039 In other words, you don't have to say I'm going 2597 02:16:20.079 --> 02:16:25.199 on a test drive and then have an appointment set up. Okay, 2598 02:16:25.640 --> 02:16:28.840 you can just be right out in the open and say, listen, 2599 02:16:29.119 --> 02:16:31.000 I'd like to take this to my mechanic. I really 2600 02:16:31.000 --> 02:16:33.040 want to buy it. I'd like to take it to 2601 02:16:33.079 --> 02:16:37.079 my mechanic to have it checked out. Now they say, well, 2602 02:16:37.120 --> 02:16:38.879 you got to buy it first or then you get 2603 02:16:38.879 --> 02:16:40.840 a refund, and no, no, I wouldn't do any of that. 2604 02:16:41.760 --> 02:16:46.079 So most places will do that for you. Or if 2605 02:16:46.319 --> 02:16:49.799 some places used to do this, give you a seven 2606 02:16:49.879 --> 02:16:53.760 day no questions asked return so long as the car's 2607 02:16:53.840 --> 02:16:58.280 not damaged. So you could do something like that as well. 2608 02:16:58.399 --> 02:17:00.840 Now I forget who used to do that. In fact, 2609 02:17:00.840 --> 02:17:03.959 they might still do it. There's a there was one 2610 02:17:04.040 --> 02:17:07.680 car dealer that was doing a no question asked money 2611 02:17:07.680 --> 02:17:12.479 back guarantee in so many days. If that's the case, 2612 02:17:12.520 --> 02:17:14.680 then there's no risk. You go have a checked. If 2613 02:17:14.719 --> 02:17:18.239 you don't like it, you take it back. What are 2614 02:17:18.280 --> 02:17:19.200 you thinking about buying? 2615 02:17:19.280 --> 02:17:22.360 By the way, I was just curious. 2616 02:17:22.399 --> 02:17:22.959 It was for my. 2617 02:17:24.639 --> 02:17:30.120 Steps. We're looking just at some vehicles for. 2618 02:17:30.120 --> 02:17:35.319 Them, so okay, and again that would be a good 2619 02:17:35.319 --> 02:17:39.399 indication if someone's legiti or not, if they'll let you 2620 02:17:39.440 --> 02:17:42.079 take it out I'm Tom Martine. We have to take 2621 02:17:42.120 --> 02:17:45.840 a quick break. A probid Energy dot com another solar company, 2622 02:17:46.000 --> 02:17:51.360 really good at what they do. Probid Energy dot Com. 2623 02:17:52.000 --> 02:17:55.239 Go with a sure thing, Denver's best roofer Excel Roofing 2624 02:17:55.360 --> 02:17:58.000 dot Com. You don't pay a cent until you're content. 2625 02:18:01.360 --> 02:18:04.559 Time for an insurance check up free, no obligation. In comparison, 2626 02:18:04.680 --> 02:18:08.239 call Compass Insurance. Pay too much your coverage at dozens 2627 02:18:08.280 --> 02:18:11.000 of insurance companies find out now three all three seven 2628 02:18:11.079 --> 02:18:13.920 seven to one. Help. You'll think you're his only customer 2629 02:18:13.959 --> 02:18:16.200 when you choose Frank durand the real estate man dot 2630 02:18:16.239 --> 02:18:19.559 com to list your home with Remax Alliance three all 2631 02:18:19.600 --> 02:18:28.680 three nine two zero sixteen twenty two. Hi Tom Martino, 2632 02:18:30.239 --> 02:18:33.040 your troubleshooter three all three seven to one. 2633 02:18:33.079 --> 02:18:35.479 Three talks seven one three eight two. 2634 02:18:35.360 --> 02:18:37.200 Five five of them. You get to the phones here 2635 02:18:37.520 --> 02:18:40.520 and I just want to tell you, Denver Regen dot Com. 2636 02:18:41.479 --> 02:18:44.000 I am the jury's out, still doing good. I'm going 2637 02:18:44.000 --> 02:18:47.040 for a follow up on Friday. They do hair regeneration 2638 02:18:47.159 --> 02:18:49.520 through stem Cell, and I had it done. I wasn't 2639 02:18:49.559 --> 02:18:51.600 gonna tell anybody, but then I started seeing some new 2640 02:18:51.639 --> 02:18:55.399 growth and I thought, what the heck, it's working again. 2641 02:18:56.159 --> 02:18:59.399 They also do, of course, pain relieving therapy which is proven. 2642 02:19:00.280 --> 02:19:05.280 That's Denver Regen dot com. All right, so back to 2643 02:19:05.559 --> 02:19:08.120 the phone. Oh, I don't have any calls holding. That's 2644 02:19:08.120 --> 02:19:09.799 good because we only have a few minutes left. I'll 2645 02:19:09.840 --> 02:19:13.360 finish up with TJ Elite Garage floors seven two zero 2646 02:19:13.479 --> 02:19:15.600 nine three nine two four four eight. And I wanted 2647 02:19:15.600 --> 02:19:18.000 to make a note because this is very important. People 2648 02:19:18.760 --> 02:19:22.319 on this show. We learned about, in my opinion, a 2649 02:19:22.360 --> 02:19:26.319 bad actor in the moving business, and that is STS 2650 02:19:26.360 --> 02:19:31.159 Relocation in Longmont. They're not responding to this consumer. He 2651 02:19:31.200 --> 02:19:33.799 paid in full, They have his stuff, they haven't even 2652 02:19:33.840 --> 02:19:34.479 moved it yet. 2653 02:19:34.520 --> 02:19:37.520 They promised it would be there a few days ago. 2654 02:19:38.040 --> 02:19:42.159 And in West Virginia, and he's frustrated. He's out there. 2655 02:19:42.200 --> 02:19:45.159 He doesn't know what to do. They're stonewalling. That's not 2656 02:19:45.440 --> 02:19:48.920 a good that's not a good sign. Also, we noticed 2657 02:19:49.360 --> 02:19:51.399 that they only been in business a year, but they 2658 02:19:52.319 --> 02:19:54.600 have an excellent rating with a Better Business Bureau. Well, 2659 02:19:54.600 --> 02:19:59.159 that's crazy that they changed their name. They were Sievers 2660 02:20:00.440 --> 02:20:04.879 uh movie or Severs Transfer and Storage, and they moved 2661 02:20:04.920 --> 02:20:07.079 they changed you to s t S. 2662 02:20:08.360 --> 02:20:12.639 And that's the problem. So uh TJ. In finishing up, 2663 02:20:12.959 --> 02:20:14.920 do you do a lifetime warranty? 2664 02:20:15.319 --> 02:20:15.840 Yes, we do. 2665 02:20:16.440 --> 02:20:18.799 That in itself is the reason to use you, bro, 2666 02:20:19.000 --> 02:20:24.920 I'm serious. Elite GF dot com or right Eliah, Elite 2667 02:20:25.079 --> 02:20:28.280 GF Right, Elite Crush Floors. Thank you for being here, man, 2668 02:20:28.360 --> 02:20:31.319 We really appreciate it. Remember people, three oh three Martino 2669 02:20:31.440 --> 02:20:35.239 for help spread that around three oh three Martino more 2670 02:20:35.799 --> 02:20:36.319 tomorrow