Speaker 1: Yea ripped, you need advice? Who you don't have?
Speaker 2: Come runs just as fast as we can. Shooter's gonna
Speaker 2: help coming Man Dix.
Speaker 3: He is the Troubleshooter Show.
Speaker 1: Now Tom Martino, Hey Tom Martino here, welcome entering our
Speaker 1: forty six year radio and we are we are really
Speaker 1: solving problems, answering questions, taking complaints to make your life
Speaker 1: a little easier.
Speaker 3: And we have a lot going on here.
Speaker 1: So we're gonna get to the phones, and we're also
Speaker 1: going to get to a lot of important topics. And
Speaker 1: I have a guest today. If you're streaming on my
Speaker 1: wide shot, I have a Tony Joyner. He's with Elite
Speaker 1: Garage Floors, elitif dot Com. One thing about codings through
Speaker 1: my life, I went to war about six times through
Speaker 1: my life with people I've hired and wasted money. Not Tony,
Speaker 1: but Tony. I don't know.
Speaker 3: I just don't know what it is.
Speaker 1: I think it's the relatively low cost of materials and
Speaker 1: entry into the business relatively low compared to a lot
Speaker 1: of businesses that attracts people who say, Hey, I can
Speaker 1: make some money here. I'm going to go into the business.
Speaker 1: But God, I don't know what it is.
Speaker 3: They just don't get it. What is it so hard
Speaker 3: about it?
Speaker 1: I mean that the codings fail, they chip, they peel,
Speaker 1: they bubble, they I don't know.
Speaker 3: I think the joke is. It's not the joke. The
Speaker 3: reality is it's ninety percent prep.
Speaker 4: That is prep.
Speaker 1: Go ahead, sir, that is correct, really right.
Speaker 5: If you don't have the right equipment, then I'm going
Speaker 5: to peel up.
Speaker 1: You have to make it. If you were and clean
Speaker 1: and etched and everything ready to go, then you can
Speaker 1: code it now. Obviously ninety percent prepp ten percent application.
Speaker 3: You don't want to app You don't want to apply
Speaker 3: it like an idiot.
Speaker 1: But the truth is if you prep it properly, even
Speaker 1: if you apply it and it's not most attractive, at
Speaker 1: least it'll stick.
Speaker 6: Correct.
Speaker 1: Yeah, I mean not that that's what you want. So anyway,
Speaker 1: So we're going to talk to you throughout the show.
Speaker 1: And I love having guests from the referral list referral
Speaker 1: list dot com. And we've known you a long time
Speaker 1: and I didn't have you when I did one floor.
Speaker 1: And you're going to fix it. But you also talk
Speaker 1: to people who had this called this spawling. That's another
Speaker 1: common thing with concrete, by the way you do cote
Speaker 1: concrete only?
Speaker 3: Is that correct?
Speaker 6: No, we could do, would would.
Speaker 1: So I was wondering that because I know years ago
Speaker 1: in my garage, these idiots it's the only thing that's stuck.
Speaker 1: They did My wood stairs going out to the garage
Speaker 1: really look good.
Speaker 3: Why does it stick so well to wood.
Speaker 6: Because it asorbs better.
Speaker 5: If you don't prep the concrete, the material won't absorb
Speaker 5: into it.
Speaker 3: So that's why it peals. Say what is easier to prep?
Speaker 7: Right?
Speaker 1: And it naturally selts. Yeah, material faster. So in a garage,
Speaker 1: can you do the baseboards? Then if they have baseboards
Speaker 1: in the garage, we can cool Now. I've seen some
Speaker 1: people where they put up a two bi or a
Speaker 1: one x six or something around the garage because it
Speaker 1: one by six looks like crap alone. But when you.
Speaker 3: Coat it with the floor, it looks pretty damn cool.
Speaker 3: It does, and now.
Speaker 6: Also keeps it off the dry wall.
Speaker 1: Is it hard to do a Cove's cove the right word,
Speaker 1: the where the floor curves up to the baseboard. You
Speaker 1: know what I mean by that little curve up? What
Speaker 1: do you call those? If it's like a reverse bulls
Speaker 1: or something.
Speaker 6: If it's already built in, we can.
Speaker 3: Oh, you know, you don't build that right.
Speaker 5: Because what happened is tom uh there the felt around
Speaker 5: the garage. Yeah, I noticed that, right to take water
Speaker 5: from your ground.
Speaker 1: Yeah uh.
Speaker 5: If you cover that, what happens is the moisture gets
Speaker 5: under the coating and bubbles.
Speaker 3: Over the time, So then you don't go over the joints.
Speaker 1: Then in the garage, just around the edge black felt.
Speaker 3: Because you want to keep those expansion joints.
Speaker 6: Well, we could.
Speaker 5: Actually cover the expansion joints in the middle of the garage.
Speaker 1: It's just the black felt around the edge, around the edge,
Speaker 1: because you want that to be able to wick moisture
Speaker 1: correct and possibly even move a little correct. Good, Okay, Well,
Speaker 1: thank you, Tony. You know I love when people do
Speaker 1: a good job. Three oh three, seven to one three talk.
Speaker 1: I'm going to go to the phone, and of course
Speaker 1: we'll take your calls, problems, questions, complaints, and right now, Mike,
Speaker 1: he wants to talk about getting paid. Are you a subcontractor?
Speaker 8: Mike, I guess technically we were hired by them.
Speaker 3: I guess, yeah, you were hired by Who's model?
Speaker 8: Who were you hired by We're hired by the Colorado
Speaker 8: Springs equipment technicians.
Speaker 3: And who are they?
Speaker 8: They did a they did a remodel.
Speaker 9: They're friends of they're friends of mine of twenty years.
Speaker 10: Sorry, this is.
Speaker 9: Mattie his wife, and we were looking for work and
Speaker 9: they're working on a project since April for this famous
Speaker 9: visual artist.
Speaker 11: George mccurtz.
Speaker 9: And he had an awful experience. His mom's condoo.
Speaker 12: Needs to be remodeled, and they were way past the deadline.
Speaker 12: So we basically like we can help, we have experience.
Speaker 12: So they sub contacted us and they promised to pay us.
Speaker 12: We had multiple texts everything.
Speaker 1: And now did the were the homeowners?
Speaker 13: Was this?
Speaker 1: Was this a homeowners project? What were you guys doing?
Speaker 14: We were doing?
Speaker 4: Uh?
Speaker 8: Yeah, it was it was it was a remodel that
Speaker 8: the that the George mccurt guy.
Speaker 1: Was okay to have done any a remodel track and
Speaker 1: and so you were doing the remodel and your experience
Speaker 1: at this but what is this Colorado's Springs equipment?
Speaker 3: What is the equipment wants technician? Okay?
Speaker 1: What what now? Why that doesn't sound like a home
Speaker 1: improvement contractor yeah.
Speaker 8: I know they were way over their heads.
Speaker 9: That's the thing is that they I guess we're friends
Speaker 9: with this guy, and said, well, we don't know everything,
Speaker 9: but we'll.
Speaker 1: Try and and was this so the homeowner was happy
Speaker 1: to get you on board?
Speaker 10: Oh yeah, well, oh yeah yeah, George was super happy
Speaker 10: with Well when we came there was a we made.
Speaker 1: A difference, okay, And did you finish the job?
Speaker 15: We thought we did?
Speaker 8: We were told that the job like several times he
Speaker 8: said that today is the last day for this job,
Speaker 8: like the absolute last day, and then we'd get a
Speaker 8: call from them like the next day of needing our
Speaker 8: help to go back in there and try and fix
Speaker 8: some of the stuff.
Speaker 1: Now, did you work with the homeowner or with the
Speaker 1: Colorado Springs Equipment technicians the Carra.
Speaker 8: Springs equipment technicians, But the homeowner was in there every
Speaker 8: single day at least once inspectrum.
Speaker 1: Okay, okay, fine, so let's get right to it. You
Speaker 1: did the job. How much do they owe you?
Speaker 8: Yeah, well, we made an invoice for seventy five dollars
Speaker 8: and that that was a modest conservative, you know price,
Speaker 8: but they stills.
Speaker 1: Nine four dollars okay, so they paid everything, but nine hundred, Yes, okay,
Speaker 1: so what's the hang on.
Speaker 9: Well, it's a large chunk.
Speaker 1: You know.
Speaker 9: We we dedicate a lot of I mean, what's the hang.
Speaker 1: Up with them? Why aren't they paying you? Oh?
Speaker 8: Exactly, We don't know exactly because the owner seems to
Speaker 8: not still be happy.
Speaker 9: The owner is still They keeps giving us the run around, saying, well.
Speaker 3: You mean the homeowner or the owner of the company.
Speaker 3: The homeowner.
Speaker 9: The homeowner is, according to the owner of the company,
Speaker 9: is keeping him doing things.
Speaker 16: Well, yeah, basically, but that has listen.
Speaker 3: That has nothing to do with you.
Speaker 1: Here, here's the way it works.
Speaker 3: Here's here's the way it works. You didn't have the
Speaker 3: contractor with the homeowner.
Speaker 1: If you're going to do exactly what you're told and
Speaker 1: you get the job done, it's not your problem. If
Speaker 1: Colorado Springs Equipment technicians can't make the homeowner happy, that's
Speaker 1: not your problem. As long as you did work. As
Speaker 1: long as you did work for these technicians. These technicians
Speaker 1: owe you the money. It's that simple. I don't understand
Speaker 1: how they don't owe you the money. They owe you
Speaker 1: the money, So why they're not paying you? I have
Speaker 1: no idea. Now I'm hoping it hasn't been more than
Speaker 1: four months since you ended the job, because you can
Speaker 1: or the last you're on because you can put a
Speaker 1: lien on this house.
Speaker 8: Yeah, my wife's mom did some work over there.
Speaker 10: Yeah, it's not just us, it's my mom.
Speaker 1: And well I know, but I'm here's what I'm asking.
Speaker 1: If you're two separate people are the same company. When
Speaker 1: you say your mom, Mike and Maddie, here's the bottom line.
Speaker 3: When's the last time you were on the decite doing work?
Speaker 8: On August seventeen?
Speaker 16: Oh okay, So.
Speaker 1: So why don't you put a lien on the house.
Speaker 1: Why don't you just lean the house?
Speaker 9: That's what my mom is wanting to do. She's like
Speaker 9: super smart and she's the one that got me into
Speaker 9: all this, and.
Speaker 12: She said we you know, bread the labor laws, and
Speaker 12: also that she could we could put a lien on
Speaker 12: the house.
Speaker 1: Doesn't easily put easily put a lien on the house.
Speaker 15: I don't know how to go about doing that.
Speaker 1: Okay, do that? Okay, And well there's another and and
Speaker 1: you can go to small claims court too, But that's
Speaker 1: what I would do first. I would go and and
Speaker 1: that Unfortunately, you know, having an attorney do it, I say, unfortunately,
Speaker 1: it's not unfortunate.
Speaker 3: They're gonna do it the right way.
Speaker 1: I'm not sure they can. I think they can add
Speaker 1: their attorney's fees to it. Uh, but I would put
Speaker 1: a lien on the house. And when I say that,
Speaker 1: what you can do is look it up.
Speaker 3: Okay, it's not that difficult.
Speaker 1: I'm looking it up right now to get a very
Speaker 1: basic step by step Tony, did you ever have to
Speaker 1: put a lien on a house for anything? Tony over
Speaker 1: at the elite I have, Tom What are the steps
Speaker 1: that you went through or did you just have an
Speaker 1: attorney do it?
Speaker 6: I had an attorney because it was over one hundred thousand.
Speaker 1: Oh my goodness. Okay now, and by the way, you
Speaker 1: don't even get paid till it's done. That's why you
Speaker 1: run a risk. Now, here's what it is. Here's what
Speaker 1: it says. You got to be within the statue of limitations.
Speaker 3: You are.
Speaker 1: Then you file a lawsuit, which could be small claims court.
Speaker 1: It's critical to establish. So then you take the court
Speaker 1: papers and it says, oh, okay, you don't have to
Speaker 1: have you don't have to have the court.
Speaker 3: I'm sorry. That's if you want to get a judgment.
Speaker 1: In addition to this, you can do a lien by
Speaker 1: simply you give a notice. And now I'm not goaling on.
Speaker 1: So you give a notice, right, if they don't pay,
Speaker 1: then you file a lien. It's that simple. Now you
Speaker 1: have to perfect the lien, which in a which within
Speaker 1: a certain amount of time. Perfecting a lean means you
Speaker 1: start foreclosure literally no, no, that means you bring them
Speaker 1: to court.
Speaker 17: Tom well, you win in court.
Speaker 1: Yeah, and then you start foreclosure or they pay you.
Speaker 3: So here's the deal. Here's the deal.
Speaker 1: Like I said, an attorney can do it. And from
Speaker 1: everything I'm reading, I think an attorney can add their
Speaker 1: fees beam. So after the after the warning. So if
Speaker 1: you do a warning and they make you file a
Speaker 1: lien and all that, they will be responsible for attorney's fees.
Speaker 3: You got to warn them first.
Speaker 1: Okay, So just just google it, okay, or go on
Speaker 1: and because there's notice, it's called a notice actually not
Speaker 1: a warning, but it's a notice required okay, and then
Speaker 1: you good. Now, if you have any other questions, calls,
Speaker 1: but that is really going to be your fastest solution.
Speaker 1: And then Mark said, after you do the lien to
Speaker 1: get paid you go to court and then you can
Speaker 1: start a foreclosure three zero three seven one three talk
Speaker 1: seven or three two five five Elite garage floors, as
Speaker 1: I said, they they they're at risk, just like you know,
Speaker 1: an Excel roofing would be at risk because they don't
Speaker 1: get paid a cent Excel until you're content. And then
Speaker 1: Tony here elite, he he doesn't require that. And a
Speaker 1: lot of these clowns in the in the floor business
Speaker 1: if they take money up front, or concrete business or
Speaker 1: any kind of business.
Speaker 3: They take off your screwed Tony.
Speaker 1: Were you successful on that big lean We were a
Speaker 1: commercial building. Yeah, good, good good, all right. We have
Speaker 1: more coming up on the Troubleshooter Show and waterpros dot
Speaker 1: net the best water systems anywhere at the lowest prices.
Speaker 1: And right now a screaming deal through labor day only,
Speaker 1: so this week now you don't have to have it
Speaker 1: done before labor day.
Speaker 3: You have to book it.
Speaker 1: It's thirty one ninety five complete softening and pure ocasion.
Speaker 1: Normally those two systems run over four grand. This is
Speaker 1: a screaming deal. Three oh three eight six y two
Speaker 1: five five five four Go with a sure thing. Denver's
Speaker 1: best roofer Excel Roofing dot com. You don't pay a
Speaker 1: cent until you're content, wait time for an insurance check
Speaker 1: up free, no obligation. In comparison, call Compass Insurance paying
Speaker 1: too much your coverage at dozens of insurance companies find
Speaker 1: out now three all three seven to seven to one help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate Man dot com to list your
Speaker 1: home with Remax Alliance three all three nine two zero
Speaker 1: sixteen twenty two. Hi Tom Martino, your troubleshooter three oh
Speaker 1: three seven one three talk seven one three eight two
Speaker 1: five five. Now it's hard to read. It is hard
Speaker 1: to read email headers. Years ago, I remember that Mark
Speaker 1: was really good at it. The reason I bring this
Speaker 1: up is I sent him a gag email one time
Speaker 1: and he knew right away it was for me. And
Speaker 1: I didn't know at the time how he could figure
Speaker 1: that out. But and this was back in the day.
Speaker 1: You know, email is relatively new and headers have gotten
Speaker 1: more complicated. But there is one going around right now.
Speaker 1: It's so obvious, but it says it's from Infinity, and
Speaker 1: it says to change a payment to avoid service interruption.
Speaker 1: Then it says change payment method. You click it says
Speaker 1: change a payment. When you click that, you're brought to
Speaker 1: another link which is not Century, not Exfinity. And by
Speaker 1: the way, so in this email header it's pretty obvious,
Speaker 1: I mean literally goes to a guy named Anthony okay
Speaker 1: At and then it's a it's a skincare company in India.
Speaker 3: I mean, so be really careful.
Speaker 1: And I don't know if you can read headers in
Speaker 1: any email if you know how, but you just have
Speaker 1: to be careful when you get any kind of a
Speaker 1: email right now and have to click a link. For example,
Speaker 1: there's a new not a new email scheme, but mark
Speaker 1: what would you say, two or three years where they
Speaker 1: go into somebody who owes money legitimately owes money to
Speaker 1: a vendor. They pretend they're the vendor, saying you can
Speaker 1: pay us online. For some reason, they know exactly how
Speaker 1: much this company owes their vendor. It would be like
Speaker 1: Tony if you had a supplier.
Speaker 3: At Elite garage floors.
Speaker 1: You had a supplier, right and you owed them let's
Speaker 1: say twelve grand, okay, and all of a sudden you
Speaker 1: get an email from the supplier and the supplier says,
Speaker 1: click here to pay. So you go and pay, right,
Speaker 1: But that that was an email hack and it wasn't
Speaker 1: your supplier. Somebody hacked your supplier's email, right, so they
Speaker 1: go to you.
Speaker 3: You pay the wrong person.
Speaker 1: Your supplier calls and says, where's the payment for twelve grand?
Speaker 1: You said, well, I got an email from you. Who's
Speaker 1: responsible for that? If somebody hacked their email is are
Speaker 1: they responsible?
Speaker 18: And now in that case, in fact, that was a
Speaker 18: particular one. In that case because the company got hacked
Speaker 18: and it was their fault. They got hacked, it was
Speaker 18: their issue. Remember that was a car dealer.
Speaker 1: Yep. Then we had where my friend an advertising agency,
Speaker 1: listen to this. He was owed seventy two thousand and
Speaker 1: somebody hacked his email. So that's what we're talking about,
Speaker 1: Mark Gott, not this particular guy. But and then so
Speaker 1: somebody paid. So when he went to his big client,
Speaker 1: they said, we paid you. And because his email was hacked,
Speaker 1: he took responsibility. Now, if your email, Tony was hacked
Speaker 1: and they found out what you owed and just played
Speaker 1: with you there and it was isn't your supplier, it
Speaker 1: could be your problem. Mean you may have to pay
Speaker 1: your supplier. Again, I'm using Tony as an example here,
Speaker 1: but it's a terrible thing. And this expendity thing is
Speaker 1: the latest thing. Do not It's not for a lot
Speaker 1: of money, but it's still something.
Speaker 3: So do not fall for that crack.
Speaker 1: Okay, back to the phones, and we're going to go
Speaker 1: to Glenn.
Speaker 3: Glenn. What's going on with you?
Speaker 1: Glenn?
Speaker 15: Oh? Okay, So I don't know where to start.
Speaker 4: I'll have to go.
Speaker 7: I spent a little over a month ago. You know,
Speaker 7: I just noticed that my brakes they didn't go all
Speaker 7: the way to the floor for a moment, but usually.
Speaker 1: Yeah, what what vehicle or what vehicle are we talking about?
Speaker 7: Two thousand and eight, Toyota, Tacoma.
Speaker 3: Okay, okay, So what happened then?
Speaker 7: Okay, so that I kind of ignored it because it.
Speaker 15: Was like maybe it was just.
Speaker 16: The air bubble, right, Yeah.
Speaker 7: And then I had a doctor's appointment and I went
Speaker 7: to pick up the prescription, that's what it was, and
Speaker 7: I had a similar problem. This is like about thirty
Speaker 7: forty days.
Speaker 1: Yeah, yeah, sure, so yeah, you figured you should get
Speaker 1: you figured you should get it checked out exactly. So
Speaker 1: you went to is this where the claint breaks plus.
Speaker 7: Yes, South Federal. I was back on August third.
Speaker 3: Okay, so what did they do right or wrong?
Speaker 15: Okay?
Speaker 7: So they took it in and you know they do
Speaker 7: the free check. Yeah, and so I called later that
Speaker 7: afternoon to see if it was going to be ready
Speaker 7: because they thought it would be, and they said, yeah,
Speaker 7: it's ready.
Speaker 3: Now hold on, it was a free check.
Speaker 1: But did you authorize repairs?
Speaker 15: Yes?
Speaker 1: Okay, okay. How much were the repairs authorized for?
Speaker 7: They weren't going to charge me anything.
Speaker 3: Wait, they were going to repair your brakes free?
Speaker 7: Well, they just said it was the guy that worked
Speaker 7: on it said it just looked like it was the break.
Speaker 15: Booster check valve.
Speaker 7: Okay, okay, all right, So I said, well that's cool,
Speaker 7: and they said, we're not even going to charge.
Speaker 9: It for that.
Speaker 3: Okay.
Speaker 1: So then what happened?
Speaker 7: Okay? So I went in pick up the truck. I
Speaker 7: was backing out breaks went all the way to the floor.
Speaker 7: I almost backed into it another car and they're, oh,
Speaker 7: so then what? So I gingerly drove my car back
Speaker 7: by the front door and I parked it and I
Speaker 7: went in and I told him, I said, hey, guys,
Speaker 7: I have no breaks now. So absolutely none, and then
Speaker 7: they were they admitted there was some confusion.
Speaker 15: Okay, fine, so.
Speaker 3: What did it turn out to be.
Speaker 7: Well, I'm going to get to that. It gets worse.
Speaker 7: So the guy that was working on it was waiting
Speaker 7: for this check valve and after about a week.
Speaker 1: So wait a minute, you mean he never did He
Speaker 1: never did change the check valve as he thought as
Speaker 1: you thought he did. That's right, Okay, so it could have.
Speaker 1: So they just made a mistake that they thought they
Speaker 1: had put the check valve in and they didn't.
Speaker 15: Yeah, there was just a miscommunication.
Speaker 3: Yeah, no harm, no foul.
Speaker 1: They didn't charge you, except you could have gotten in
Speaker 1: an accident, but you didn't.
Speaker 3: So where are we going with the story then?
Speaker 1: Oh?
Speaker 7: Okay, So then they couldn't find anybody that had the
Speaker 7: right part. There are a lot of different checkvalves. So
Speaker 7: I got online and I found it on Parts Geek,
Speaker 7: the exact one. Uh so we got that going again,
Speaker 7: and I guess they put the check velve in and
Speaker 7: it didn't change anything.
Speaker 15: Okay.
Speaker 7: So now we're going into week two.
Speaker 1: Yeah, so I'm hoping we don't have too many more
Speaker 1: weeks left because I only have a four hour show.
Speaker 15: Okay, So anyway, I'll try to make this freak.
Speaker 1: Ye.
Speaker 7: The next thing that happened was every time I called
Speaker 7: to see what.
Speaker 15: They were doing.
Speaker 7: Yeah, they had just kind of checked.
Speaker 1: It out and then put you you delivered you actually
Speaker 1: delivered the part to them?
Speaker 7: No, I had them called parts geek and then they
Speaker 7: got the right part.
Speaker 1: Okay, okay.
Speaker 7: So in the beginning I told them from.
Speaker 3: My previ so did they get the part in?
Speaker 1: Finally, I just need to know that yes they did?
Speaker 1: And did they and did hold on? Just help me
Speaker 1: out here? Did they install it?
Speaker 16: Yes?
Speaker 1: Okay?
Speaker 7: Said they did okay, and didn't solve the problem.
Speaker 3: Oh okay, So where are we now?
Speaker 15: Okay?
Speaker 7: When I took it there, I told him, you know
Speaker 7: my experience, I had Toyota before, and at one hundred
Speaker 7: and fifty thousand miles my Master's cylinder we want and
Speaker 7: that's what I came here for you to check out exactly.
Speaker 7: All right, So now we got to the master cylinder thing.
Speaker 7: But what they did was this guy had screwed up
Speaker 7: so bad, I guess. And week two they told me
Speaker 7: they let him go. Oh it's sad, and.
Speaker 3: So where are we? Where do we stand?
Speaker 15: Right?
Speaker 3: Now, what do you need for help?
Speaker 15: Okay?
Speaker 7: So now that last week they said they replaced everything,
Speaker 7: they replaced.
Speaker 3: How much did that charge you?
Speaker 7: They were talking seven fifty?
Speaker 3: Okay, did you pay it?
Speaker 17: No, this is a little brutal. I mean, where does
Speaker 17: it like that?
Speaker 1: Well? No, no, no, my YouTube mores don't like when
Speaker 1: I interrupt. Okay, I'm just curious what be though? What
Speaker 1: Mark said is true? Like for example, and I don't
Speaker 1: mind you telling me the story, by the way, and
Speaker 1: and there's nothing wrong with that. I'd rather find out
Speaker 1: the end result and work backwards.
Speaker 3: So what what are you calling about today?
Speaker 1: I mean it sounds like it's pretty frustrating. You spent
Speaker 1: seven fifty here's what I need to know for the
Speaker 1: seven hundred and fifty bucks did you get Did it
Speaker 1: get fixed?
Speaker 7: That's not fixed yet? They replaced everything?
Speaker 1: Well, how the hell they can now? I mean, certainly
Speaker 1: it ain't magic, right, Hold on a second, hold on,
Speaker 1: and by the way, so it's still not fix. Do
Speaker 1: you mind if we get an expert on the air
Speaker 1: just to help for the hell of it, I'd like
Speaker 1: to ask them what they think. So hold on, I'm
Speaker 1: Tom Martino. We're gonna come back. Basically, this guy's frustrated. Okay,
Speaker 1: you know at first they were going to do him
Speaker 1: a solid, right, then they charge him seven point fifty
Speaker 1: still not working. What the hell's going on when when
Speaker 1: he says they replaced everything, I don't understand. Mark. You've
Speaker 1: been in breaks business along with everything else, breaks tires
Speaker 1: and all that stuff. Why would everything be replaced not fixed?
Speaker 1: Is this something stupid like bleeding it? I want to
Speaker 1: ask Kevin Colkin, or we can call our buddy in
Speaker 1: the springs. All of that coming up. I'm Tom Martino.
Speaker 1: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 1: dot com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up free, no obligation. In comparison,
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three oh three seven
Speaker 1: seven one help. You'll think you're his only customer when
Speaker 1: you choose Frank durand the real estate Man dot com
Speaker 1: to list your home with Remax Alliance three oh three
Speaker 1: nine two zero sixteen twenty two. Hi Tom Martino, your
Speaker 1: troubleshooter three oh three seven one three Talk three oh
Speaker 1: three seven, one three eight two five five. So what
Speaker 1: happened then, Glenn, let's talk about it?
Speaker 15: Okay?
Speaker 1: So, uh, it didn't solve the problem.
Speaker 3: You spent seven point fifty. Where does it stand now?
Speaker 15: I didn't anything.
Speaker 7: Yeah, they said seven fifty and then they said what
Speaker 7: could they agree on once to get it fixed? And
Speaker 7: I said, how about it around four to fifty because
Speaker 7: I figure, you know, after I'll said that I've been
Speaker 7: going to these guys for ten years.
Speaker 1: So they replaced every everything and it's still not working.
Speaker 15: Yes, that's what they're saying.
Speaker 1: Okay, do we have our expert on? Do we have
Speaker 1: did we get anybody?
Speaker 19: I'm working?
Speaker 1: Okay, go ahead. And so they replaced everything, and and
Speaker 1: I mean, I just don't understand. Could it be something
Speaker 1: simple as simple as they're not bleeding it properly?
Speaker 15: Well, that's what I said.
Speaker 7: I said, how about you know there's a couple of
Speaker 7: new metal tubes on there, or any of them crimped?
Speaker 16: Is it?
Speaker 7: Because the brake fluid was really nasty?
Speaker 1: But they replaced everything. So if they replace everything on
Speaker 1: I'm assuming when you say everything, you mean the master
Speaker 1: cylinder and you mean the drums or the discs the
Speaker 1: shoes or whatever, Right, all.
Speaker 7: The shoes and everything at fine. Okay.
Speaker 15: So they replaced the.
Speaker 7: Break booster and the master cylinder okay, and they still okay,
Speaker 7: so they can't get it to work.
Speaker 3: Mark, what do you think it is?
Speaker 17: I don't know. I'm lost in the story, honestly.
Speaker 1: Okay, here's what we're gonna do. I'm gonna wait till
Speaker 1: we can get an expert to weigh in on it
Speaker 1: because at this point, at this point.
Speaker 18: There's not much left of the brake system. Have hydraulics
Speaker 18: at least?
Speaker 1: Who do you have? Griffin from Colorado Springs and Griffin
Speaker 1: thanks for being here man. So basically, this guy has
Speaker 1: a Toyota Tacoma in two thousand and eight, and his
Speaker 1: first symptom was the brakes were going almost to the floor,
Speaker 1: and they said it was a valve and they were
Speaker 1: going to replace it free of charge, the check valve.
Speaker 1: So that didn't work. So then they replaced the booster
Speaker 1: and master cylinder and they still can't get it to work.
Speaker 3: I don't know.
Speaker 1: Do you have any gut feelings?
Speaker 20: Yeah, I guess I would just start with the basics,
Speaker 20: and you'd want to go ahead and make sure that
Speaker 20: you had that master cylinder bench bled first to make
Speaker 20: sure that you don't have any air in the system.
Speaker 1: Now why bench bled, Why when it's new, is that
Speaker 1: is bleeding it on the bench head start.
Speaker 20: Yeah, you're guaranteeing that you've got all the air out
Speaker 20: of the system. And so when you bleed it on
Speaker 20: the bench, you can eliminate that source of air right
Speaker 20: from the beginning, and.
Speaker 3: Then you install it.
Speaker 1: But you still have to even after bench bleeding the
Speaker 1: master cylinder, you still have to get air out of
Speaker 1: the system right.
Speaker 20: Right, and then you'll go through the entire system and
Speaker 20: believe the rest of the system. Okay, you got to
Speaker 20: gar Yeah, you got to bleed it all out first. Remember,
Speaker 20: kiss and keep it simple, stupid, Let's get all the
Speaker 20: air out.
Speaker 1: Yeah, So what do you think?
Speaker 3: I mean, it's got to be something that simple.
Speaker 1: I mean, if they replace the parts, like I said,
Speaker 1: is not magic.
Speaker 7: They never mentioned the bitch Ben's bleed and they've got
Speaker 7: rookies working on the stuff.
Speaker 15: I can tell.
Speaker 3: I think.
Speaker 1: I think it's a bleeding problem, That's what I think.
Speaker 1: I think there's air in the system. What's the symptom?
Speaker 1: Right now?
Speaker 3: Glenn is still going to the floor.
Speaker 15: Or what that's what he said about nine. That's what
Speaker 15: they said.
Speaker 11: There were.
Speaker 3: Griffin.
Speaker 1: Doesn't it sound like that to you?
Speaker 20: You got to you gotta just start with the simple stuff,
Speaker 20: get it led out properly, and then and then go
Speaker 20: from there. It's okay, what I'm putting on a free
Speaker 20: a free break clinic, you know, this afternoon. If they
Speaker 20: want to come by, I'll teach him how to bleed break.
Speaker 1: Now, hold on a second, Glenn, Really, if they can't
Speaker 1: get this thing done, you got to tell them.
Speaker 3: I mean, they they have to bring Really, they.
Speaker 1: Have to do something about this.
Speaker 3: If you paid for those parts already, no.
Speaker 15: I have not paid for him yet because no.
Speaker 1: I mean, man, if you're charged for it, you know.
Speaker 7: I mean, so they agreed to reduce it to four
Speaker 7: point fifty and you know, I just expected to give
Speaker 7: my truck and it hasn't happened. The only good thing
Speaker 7: they've been doing is my wife and I are disabled
Speaker 7: and I've had five doctors appointments. They've been calling lifts
Speaker 7: for me for it going.
Speaker 3: That's nice. That's that's nice.
Speaker 1: That is nice. Yeah, okay, you know, but you would
Speaker 1: think a place called breaks Plus would know how to
Speaker 1: bleed breaks, but.
Speaker 3: I can't think of anything else that could be.
Speaker 1: By the way, Griffin ash Action Automotive, Colorado Springs, Thank
Speaker 1: you so much, Glenn. Just see if they'll at least
Speaker 1: admit they need to bleed it and see and then
Speaker 1: call us back. Three oh three seven one three talks
Speaker 1: seven one three eight two five five. We have a
Speaker 1: bad concrete job. And you know what's funny is Tony
Speaker 1: usually does elite rush where's you usually do the finishing
Speaker 1: touches on concrete, But lately you've been doing a lot
Speaker 1: of repair work for concrete, Tony.
Speaker 6: Correct.
Speaker 1: And you have a coating that you said will adhere
Speaker 1: to the concrete. Once you get the loose.
Speaker 5: Crap off, right, we grind it to make it, ye
Speaker 5: spaulding away, and we just coat over it.
Speaker 1: Now what you coat over it with? You're not just
Speaker 1: talking to your color coat.
Speaker 3: But you have.
Speaker 1: Something that evens it out that you can grind down, right,
Speaker 1: and what is that?
Speaker 3: Is that the polyaspartic or not?
Speaker 6: It's that your thing, okay?
Speaker 3: And it really does adhere to concrete?
Speaker 6: Oh yes?
Speaker 1: Wow? And then then you.
Speaker 3: Put your decorative finish over that. Correct?
Speaker 1: All right, We're going to talk to you, Pam about
Speaker 1: your concrete. I don't know if that's your problem or not,
Speaker 1: but whatever it is, we're going to talk to you.
Speaker 1: And more coming right up. Go with a sure thing
Speaker 1: Denver's best roofer Excel Roofing dot com.
Speaker 19: You don't pay a cent until you're content.
Speaker 3: Wait on top of it.
Speaker 1: Time for an insurance checkup free, no obligation in comparison,
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three all three seven
Speaker 1: seven to one.
Speaker 3: Help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate Man dot com to list your
Speaker 1: home with Remax Alliance three all three nine two zero
Speaker 1: sixteen twenty two. Hi Tom Martino, your troubleshooter. Three oh
Speaker 1: three seven one three talk Elite Garage floors by the way,
Speaker 1: three oh three nine three nine two four four eight.
Speaker 1: Somebody asked about that? Sorry, now, Pam, your bad concrete job?
Speaker 1: How bad is it?
Speaker 3: What is it? What's going on?
Speaker 10: Okay?
Speaker 11: So if.
Speaker 10: Actually initially laid down concrete and it's really a beautiful job, okay, okay,
Speaker 10: So what happened is that we're trying to get the
Speaker 10: our trailer, our car trailer back into our backyard. So
Speaker 10: it had to be the concrete had to be at
Speaker 10: a certain distance.
Speaker 3: From our roof.
Speaker 10: Rights the tyler isn't going to fit under the room.
Speaker 10: Oh so so what they did They poured it's all beautiful,
Speaker 10: blah blah blah. And guess what, they didn't measure it right,
Speaker 10: and so the trailer still, the trailer still will not
Speaker 10: go in the backyard.
Speaker 1: Now, wait a minute, they didn't measure it right. What
Speaker 1: does that mean? Or you didn't measure right? Meaning if
Speaker 1: you told them to put a slab down, right, and
Speaker 1: they put a slab.
Speaker 3: Down, did you tell them?
Speaker 1: But it has to be very thin to fit or
Speaker 1: like in other words, I'm not sure it's their problem
Speaker 1: or is it.
Speaker 10: Problem I had. I had a main contractor work with this, okay,
Speaker 10: and he the Seeneic guy's like a subcontractor of main contractor.
Speaker 10: And I was with these guys when they were talking,
Speaker 10: and we explained him. They had the tape measures out
Speaker 10: and everything, and they knew what had to be done,
Speaker 10: how low it had to be. Everything the stuff was.
Speaker 10: The actual ground is dug out, Okay, okay, have her.
Speaker 3: Hold on for a sec. Just tell her what happened.
Speaker 1: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 1: dot Com.
Speaker 19: You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up free, no obligation comparison
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three all three seven
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the real estate Man dot
Speaker 1: com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty two rip, you don't have.
Speaker 3: Run anxious as fast as you can.
Speaker 2: Shooter's gonna help come.
Speaker 3: Man six is the Troubleshooter Show.
Speaker 1: No Tom Martino, Hi Tom Martino here, Welcome to the show.
Speaker 1: I'm with TJ from Elite Garage Floors and we'll talk
Speaker 1: about that coming up. Also, I want to remind you
Speaker 1: that eight eight eight Heating dot Com is doing a
Speaker 1: full out, full court press on checking your ac end furnace,
Speaker 1: both with honest opinions free second opinions too, going into
Speaker 1: this shoulder season between fall and winter. That's eight eight
Speaker 1: eight heating dot com, honesty, integrity and good people three
Speaker 1: oh three seven seven zero two seven seven six. So
Speaker 1: Pam was telling us about a bad concrete jup. But
Speaker 1: this is what's weird. It's a great concrete jup, but
Speaker 1: it's too thick because she can't put her trailer in
Speaker 1: under the car under the roof. Hey, Pam, I need
Speaker 1: to ask a few stupid questions. They're stupid for me
Speaker 1: because I don't know. I don't have a complete picture here.
Speaker 1: So was this a car port by the way before
Speaker 1: you had this done?
Speaker 9: No?
Speaker 1: Well, what was this roof? How what was the roof
Speaker 1: for over dirt? What was or over lawn? Or what
Speaker 1: was this dirt? This suck? Excuse me?
Speaker 10: The roof, Well, it's just a roof to our house.
Speaker 3: But it's a roof to your house.
Speaker 1: But but is it just the eve that sticks out
Speaker 1: over that or was it? Okay? Got it?
Speaker 3: Got it?
Speaker 10: Got it?
Speaker 1: So you were you weren't creating covered parking. You just
Speaker 1: were going to put Okay, you were going to put
Speaker 1: your RV on the side of the house.
Speaker 10: Yeah, just think of it like we're trying to sly
Speaker 10: the trailer back there.
Speaker 1: I got you I got you, completely got you. And
Speaker 1: this is what's really important. If if I went to
Speaker 1: a guy and said, hey, could you could.
Speaker 3: You pour a slab? I want to store my trailer
Speaker 3: over here?
Speaker 1: And that would be kind of on me to know
Speaker 1: if I could fit it there, but kind of if
Speaker 1: I it's.
Speaker 3: Really weird, it could be them.
Speaker 1: If you said I need to put my trailer here,
Speaker 1: could you poor a slab? Tony. I want to ask
Speaker 1: you straight up, if somebody asked you to poor a
Speaker 1: slab over there, and I want to store my trailer here,
Speaker 1: would you ask them how high.
Speaker 3: Is your trailer? To know what to do? I mean,
Speaker 3: what do you think?
Speaker 1: It's kind of not fair in hindsight asking people because
Speaker 1: they can always say what they would have done. But
Speaker 1: I believe I trust you. He's with by the way,
Speaker 1: he's with the Leak Garage Lwers. He doesn't do slabs,
Speaker 1: but he's familiar with him. What would you have done?
Speaker 6: I would have asked any questions at all?
Speaker 3: You wouldn't You would just put the slab down.
Speaker 6: Because that's what they're asking for, or not unless they.
Speaker 1: Said, but what if they said, I need to store
Speaker 1: my trailer here and it's got to fit under that. Now,
Speaker 1: if they said that, that would have been a different story.
Speaker 1: Did you indicate, Pam in any way that hey, it's
Speaker 1: got to be able to fit under that.
Speaker 10: Absolutely, they measured the track.
Speaker 1: Oh that's a whole new story.
Speaker 3: Wait a minute, they.
Speaker 10: Measured the trailer. They measured the distance between the eve
Speaker 10: and the ground, and they knew what they had to do.
Speaker 10: What that happened is they poured too much cement.
Speaker 1: How thick is the slab?
Speaker 10: Well, as you know, cement poors, it's only supposed to
Speaker 10: be four inches.
Speaker 1: Well, no, it could be six, but normally it's four
Speaker 1: for a little slab like that.
Speaker 10: Yes, yeah, poor, So it's so well it has to
Speaker 10: be six inches because it should have only been four
Speaker 10: and that would have made the trailer being able to
Speaker 10: be able to be put to go.
Speaker 1: But okay, let me, I'm not I didn't understand anything
Speaker 1: you said. Is it four inches or is it six inches?
Speaker 10: Six inches? That's why it's too high.
Speaker 1: They put sick or they and if they say it
Speaker 1: had to be sick, they could have dug it down further.
Speaker 1: So if you told them it had to fit under there,
Speaker 1: and they measured it, for goodness, sakes, So what do
Speaker 1: they say they're going to do about it?
Speaker 10: Nothing. They said they're not going to do anything about it.
Speaker 10: They just said that. Yeah, they well initially, so initially
Speaker 10: they were going to do something. But he kept putting
Speaker 10: it off, putting me off, have all these excuses. Oh
Speaker 10: my skid broke down. Oh it's going to rain that day.
Speaker 10: Oh I'm in another job.
Speaker 1: Oh I'm so how many inches when you when you
Speaker 1: pull your trailer up?
Speaker 3: How many inches over that eve?
Speaker 1: Is it?
Speaker 10: It's it hits right smack on it. So it needs
Speaker 10: the cement needs to be two inches forwer than it is,
Speaker 10: and it would have been perfect. It would have been perfect. Yeah,
Speaker 10: and he so he overpoured and he knew and the
Speaker 10: grounds already dugged out at the right height. Grounds dug out.
Speaker 1: The grounds pour the grounds is about four inches poured right?
Speaker 1: Well were the forms how how high were the forms?
Speaker 1: Do you know?
Speaker 10: Well? The farms were they had existing well their next
Speaker 10: existing concrete because the sun box and stuff. So it's
Speaker 10: a little complicated in that responct. Okay, the forms where
Speaker 10: I had to be more than four inches because well,
Speaker 10: because you know, it's hard.
Speaker 4: To explain, but you know, I get what you're saying.
Speaker 1: I get what you're saying. That sucks man. Did you
Speaker 1: pay for this job already?
Speaker 13: Oh?
Speaker 10: Anyway, this is a deal. This is kind of why
Speaker 10: I called yeah that. I mean, I think I worked
Speaker 10: it out, I think, but who knows? I paid thirty
Speaker 10: one to like the pre fee or whatever, and it
Speaker 10: was going to pay more after he got it done
Speaker 10: and quid have fixed and he he said he didn't
Speaker 10: do it right. But so yeah, I'm out thirty one
Speaker 10: dollars and he hasn't fixed it.
Speaker 1: Is he going to do you owe another thirty one?
Speaker 1: Or is how much do you owe if it was
Speaker 1: a good job? How much would you have owed?
Speaker 10: So if it was a good job? Vote anything?
Speaker 1: But wait, wait, so thirty one you paid in full?
Speaker 1: At thirty one hundred?
Speaker 3: Are we having phone problems or is it me? Help
Speaker 3: me out here?
Speaker 1: I need to know is did you pay for the
Speaker 1: job in full?
Speaker 13: No?
Speaker 6: Okay?
Speaker 1: How much is owed? If you paid him? How much
Speaker 1: would be owed.
Speaker 10: If it was done right? One thousand and fifty?
Speaker 3: Okay?
Speaker 1: Got it?
Speaker 3: Okay?
Speaker 1: So is he proposing anything? You said you may have
Speaker 1: it worked out? Like, what is what is the solution?
Speaker 10: So I don't have a solution. That's why I was
Speaker 10: calling to say, you know, what do you what's the
Speaker 10: steps you take so and whether I did the right
Speaker 10: thing or not. I've never had to deal with this.
Speaker 1: Right I know, and you know what, Pam, we've never
Speaker 1: dealt with this particular thing either.
Speaker 3: Specifically.
Speaker 1: However, it could be just a breach of contract where
Speaker 1: you didn't get what you paid for and you simply
Speaker 1: need to have you need to sue them for damages
Speaker 1: technically if they truly, but I hope on your invoice
Speaker 1: or on your contract it says something about the trailer,
Speaker 1: because this guy could simply this guy could simply say
Speaker 1: I poured a beautiful slab, and you'd have to show
Speaker 1: where it wasn't according to contract. Even though I believe
Speaker 1: you you have he what's going to prevent him from saying, Pam,
Speaker 1: you paid for you know, I poured a slab.
Speaker 3: What will prevent him from saying that, Yeah, that's good.
Speaker 10: That's a good question.
Speaker 1: It is right because if you suit him in small
Speaker 1: claims court. Let's say, let's say it's going to cost
Speaker 1: you two thousand to pull it out and another you know,
Speaker 1: four thousand to put it back. In So let's just
Speaker 1: say it's under small claims court seven grand maybe for
Speaker 1: everything to correct it. What's going to prevent him in
Speaker 1: court saying, well, your honor, I did. Here's here's what
Speaker 1: it says slab. I did a slab.
Speaker 3: Does the contract say four inch slab?
Speaker 10: The contract says that he is going It says on
Speaker 10: the contract he's going to remove three sections of the
Speaker 10: concrete and he's going to break it up, remove it,
Speaker 10: and then report it. It's what it says on the
Speaker 10: contract that he's going to break up these three sections.
Speaker 3: Okay, got it.
Speaker 1: So there was old concrete there, There was old concrete.
Speaker 10: There was Yeah, there was concrete already there. He was
Speaker 10: gonna he was gonna.
Speaker 21: Okay, that's what.
Speaker 1: And it doesn't specify at all the elevation or the thickness.
Speaker 10: It's well, it talks about the four inch thickness.
Speaker 1: I believe if it does hold on that, that's important.
Speaker 1: It does talk about four inch thickness.
Speaker 10: Uh huh.
Speaker 1: And you got six inches instead? Yeah, okay, that could
Speaker 1: be something where where that could be a breach of contract.
Speaker 1: That and and you you had it written down for
Speaker 1: a specific reason. What is he saying is he saying
Speaker 1: you should live with it. What is he saying?
Speaker 10: All he's saying is he's saying it's avoiding what he's saying,
Speaker 10: all these excuses.
Speaker 3: I cat it all right, We're.
Speaker 1: Gonna call him, you know what, hold on, I think
Speaker 1: we should handle this for you, at least get some Hey,
Speaker 1: deputy doc, why don't we call this guy and see
Speaker 1: what he says. Okay, let's I think docs in there
Speaker 1: is some I'll call him right now.
Speaker 15: Talk.
Speaker 1: Yeah, let's call him. Hold on a sec, PAM, and
Speaker 1: let's figure out what the hell's going on, because it's
Speaker 1: hard to figure out. Three oh three seven one three
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Speaker 1: three oh three nine zero four two thousand go with
Speaker 1: a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent till you're content, wait time
Speaker 1: for an insurance check up free, no obligation. In comparison,
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three all three seven
Speaker 1: seven one help. You'll think you're his only customer when
Speaker 1: you choose Frank durand the real estate Man dot com
Speaker 1: to list your home with Remax Alliance three all three
Speaker 1: nine two zero sixteen twenty two. Hi Tom Martino, your
Speaker 1: troubleshooter three O three seven one three talk three oh
Speaker 1: three seven one three eight two five five. All right,
Speaker 1: So what we have here is we have a situation
Speaker 1: with the UH concrete and I'm not sure what to
Speaker 1: do about it.
Speaker 3: But what would you do?
Speaker 1: I mean, it's a really hard one, especially if they
Speaker 1: said we're going to remove and replace concrete.
Speaker 3: I'm wondering how.
Speaker 1: Difficult it would be to raise the eaves a little
Speaker 1: or maybe I know that sounds crazy, but who knows it.
Speaker 1: I don't know if it's an open eve or if
Speaker 1: it's closed sofet and facia or whatever. Jim, your turn.
Speaker 1: What's going on with you, Jim? Welcome to the show.
Speaker 11: Hello Tom, I need some advice. We've moved from a Roarer,
Speaker 11: Colorado to Morgantown, West Virginia recently. We're using North American
Speaker 11: fan lines to do the move. We had a range
Speaker 11: or delivery between eight seventeen eight twenty four, and wow,
Speaker 11: the materials have not moved out of their original location
Speaker 11: when they took them from our house. I know, just
Speaker 11: because we had an Apple tag placed in some of
Speaker 11: the odds.
Speaker 1: So wait a minute, right now, they were supposed to
Speaker 1: go to your house and pick stuff up and have
Speaker 1: it delivered between the seventeenth and twenty fourth.
Speaker 3: Obviously that didn't happen.
Speaker 1: You say your stuff is still at your original home.
Speaker 11: No, it's not at the home. It's at the murder's location.
Speaker 3: Okay, and you're in West Virginia.
Speaker 11: Yeah, okay.
Speaker 1: Now you said you used a North American agent.
Speaker 11: Yeah, who is it? North American band Lines? This would
Speaker 11: be and what they do? How this this is actually
Speaker 11: out of out of longlant. It would be STS Relocation.
Speaker 1: Well hold on, no, wait wait wait wait wait wait
Speaker 1: STS is called STS Relocation Services.
Speaker 11: M H and they I guess are they subcontracting for
Speaker 11: North American moves?
Speaker 22: No?
Speaker 1: No, no, no no no no no no no no no. Sorry,
Speaker 1: here you got roped into. You got roped into a
Speaker 1: bad situation. Sir, You're not working with North American. You're
Speaker 1: work with an agent, an independent contractor who took your
Speaker 1: money and probably is selling the contract. I don't see
Speaker 1: them listed as a North American agent. Are they a
Speaker 1: North American agent or not?
Speaker 11: I would say based off what I see here that
Speaker 11: they are not. Then, even though on the document itself.
Speaker 15: It's showing North American movie Services.
Speaker 1: Now, now, by the way, this should really give you pause.
Speaker 3: Are they out of Longman?
Speaker 1: Yes, yeah, this should really give you pause. They have
Speaker 1: a five star rating with the Better Business Bureau, which,
Speaker 1: by the way.
Speaker 3: In my opinion, is a sure sign.
Speaker 1: That they're bad because because most of the time they
Speaker 1: the Better Business Bureau has no clue. Okay, but I'm
Speaker 1: telling you that STS Location Relocation Services. They're not even
Speaker 1: a mover a they're a broker. They're a broker, so
Speaker 1: you really aren't dealing with a mover. So here's what
Speaker 1: they usually do. They take money up front. They don't
Speaker 1: move your stuff. They sell your contract to someone else,
Speaker 1: so you don't know who you're doing business with. Now.
Speaker 1: They may have told you we'll sell it to a
Speaker 1: North American agent, which is fine, but they're not a
Speaker 1: North American agent. Then once that happens, then you're at
Speaker 1: the mercy of whoever they sell the contract to. So
Speaker 1: right now, what situation are you in?
Speaker 11: Right now, I'm here with very very little furniture sitting
Speaker 11: in the age.
Speaker 1: No, no, I want to know what do they say?
Speaker 1: What do they say? Well, when are they going to
Speaker 1: get your stuff?
Speaker 3: Oh?
Speaker 11: Where are they going to get the stuff? That's just tick?
Speaker 11: They keep putting me off on it. Every time I
Speaker 11: talk to the dispatcher, it's always an issue. Well, I
Speaker 11: haven't heard from this driver or from that driver. And
Speaker 11: then the last time I did speak to them over
Speaker 11: the weekend, they were indicating we would get the sure
Speaker 11: by midweek this week.
Speaker 6: Well, the furniture.
Speaker 11: Hasn't even moved, and quite frankly, right now I can't
Speaker 11: even get hold of the dispatcher to discuss it now.
Speaker 1: From what I can see on these reviews, who knows
Speaker 1: if they're real or not. They have really good reviews, okay,
Speaker 1: but the only place they are listed online. Do they
Speaker 1: even have a website?
Speaker 11: They have one listed on here?
Speaker 1: What is it would be?
Speaker 3: Because I can't find them?
Speaker 1: What is it?
Speaker 11: Okay, it's general at STS relocation dot com.
Speaker 1: Is it it's STS Relocation dot com? Yes, yes, okay,
Speaker 1: hold on stslo Okay, I just found him three O
Speaker 1: three seven seven six eighty five nine.
Speaker 3: Okay.
Speaker 1: They do say North American Moving Services on their website,
Speaker 1: and they have North Americans, so they may be a
Speaker 1: North American agent. Let's see, hold on in Longmont and
Speaker 1: there's a Joe at STS Relocation. We should call Joe
Speaker 1: and see what the hell's going on, you know, hold
Speaker 1: on about them. Let's see, the Relocation Services has been
Speaker 1: in here since ninety three and they haven't even moved yourself.
Speaker 1: You have a contract with a delivery date, and they
Speaker 1: haven't even touched yourself. I mean, they haven't even moved
Speaker 1: your stuff except to their content their place.
Speaker 11: That's correct.
Speaker 1: Okay, So they might be they might be a North
Speaker 1: American agent, which would help us. But we keep saying
Speaker 1: about Joe, so I want to uh, I want to
Speaker 1: find out about them. So I'm going to put in
Speaker 1: my email and stuff. But I want somebody to call them, Katchina,
Speaker 1: I want to call them.
Speaker 3: They have a number.
Speaker 1: Listed here three H three seven seven six eighty five
Speaker 1: twenty nine. So I want to call him right now.
Speaker 1: Three O three seven seven six eighty five twenty nine.
Speaker 1: Let's see how good they really are. Okay, Uh, this
Speaker 1: doesn't sound good to me. So they're ghosting you right now?
Speaker 1: Is that the case?
Speaker 11: Pretty much the case? I mean, you get him on
Speaker 11: the phone every now and then and they give no answers,
Speaker 11: and I promise to call back, and they ever return
Speaker 11: to call.
Speaker 1: Okay again, A couple of red flags come up for me,
Speaker 1: and that is the Better Business Bureau has them listed
Speaker 1: as good, and they have people in prison for fraud
Speaker 1: listed as good. And then there's a bunch of reviews
Speaker 1: and not one bad one, not one. There's there's just
Speaker 1: some red flags for me. Hold on and we'll talk
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Speaker 19: You don't pay a cent until you're content.
Speaker 1: Time for an insurance checkup free, no obligation comparison call
Speaker 1: Compass Insurance paying too much your coverage at dozens of
Speaker 1: insurance companies find out now three all three seven to
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the real estate Man dot
Speaker 1: com to list your home with Remax Alliance three all
Speaker 1: three nine two zero sixteen twenty two. Hi Tom Martine,
Speaker 1: Oh my god, I'm gonna tell you something. This is
Speaker 1: what's amazing to me. Listen to this so about this
Speaker 1: moving company.
Speaker 3: Very interesting.
Speaker 1: I want to bring up.
Speaker 3: Jim Jim So.
Speaker 1: The Better Business Bureau still the worst organization that has
Speaker 1: ever devolved. They used to be of course of service.
Speaker 1: They are just a scam. The Better Business Bureau sucks.
Speaker 1: I just can't believe the reason they suck so much
Speaker 1: is because they purport themselves as being high and mighty
Speaker 1: Better Business Bureau helping people, and they suck. They give
Speaker 1: people great ratings that should be.
Speaker 3: Or are in jail.
Speaker 1: Now STS Relocation has a five out of five rating
Speaker 1: with the Better Business Bureau has great reviews. They've been
Speaker 1: in business for one year. One year, not one bad review.
Speaker 1: But they're an offshoot of a previous company called Seevers
Speaker 1: Now Severs has one star review, one star. Severs Transfer
Speaker 1: and Storage is in is in Colorado, up the same location,
Speaker 1: same people. They suck and the problem is is that
Speaker 1: you're not going to find that out if you go
Speaker 1: to the Better Business Bureau. And they're also delinquent with
Speaker 1: their filing with the state. I don't care about that
Speaker 1: that much. But Severs Transfer and Storage now STS. The
Speaker 1: registered agent is a guy named Joseph Darren Lesher. So
Speaker 1: in my opinion, these people are not good and I
Speaker 1: think they change their name to get away from the
Speaker 1: old and also the Better Business Bureau has him as
Speaker 1: a start over, you know, as a great company. I
Speaker 1: don't know, man, I think you got caught up with
Speaker 1: a bad company.
Speaker 3: How'd you even find him?
Speaker 11: It was going out looking at North American Moving services
Speaker 11: looking at it. We were actually got three estimates.
Speaker 1: Did you did you go with the cheapest it was?
Speaker 1: It was?
Speaker 11: Yeah, it's of course you did one hundred dollars. What's
Speaker 11: that it was seventy six hundred dollars?
Speaker 3: Did you pay up front?
Speaker 11: Yeah, it was paid up front. I do have another
Speaker 11: question though there and okay, this is not a good
Speaker 11: situation obviously. What if I went came back to Colorado,
Speaker 11: got a U haul, went there, request did I get
Speaker 11: my furniture and brought it back to West Virginia?
Speaker 22: Well, you paid?
Speaker 3: Why wouldn't they let your stuff out?
Speaker 11: Well they should.
Speaker 3: How much have you paid him so far?
Speaker 11: They well, they contacted my wife and she paid the
Speaker 11: full amount. They asked for the full amount.
Speaker 1: So they're paid in full for nothing. And Kachina, you
Speaker 1: called them? What did they say?
Speaker 19: Well?
Speaker 23: I talked to a very nice woman who placed me
Speaker 23: on hold and then placed me with the dispatcher who
Speaker 23: is named Jimmy.
Speaker 1: Jimmy, okay, Jimmy.
Speaker 23: And as soon as I basically remarked that I was
Speaker 23: calling for jim Bear, he hung up on me.
Speaker 1: Oh wonder why so? People just remember sever's transfer, transfer
Speaker 1: and storage same as STS that's where they get the
Speaker 1: new name. They're up in Longmont again. I can't say
Speaker 1: much good about Longmont, Well County, Greeley. It seems like
Speaker 1: they have a culture up there that attracts these people.
Speaker 1: I don't know what it is, but my god, even
Speaker 1: the government up there's corrupt. I've been fighting this for
Speaker 1: so long. It's just Weld County, the Welld County corruption.
Speaker 1: Oh my god. I don't even want to get started
Speaker 1: on the government. But it's like, hey, you want to
Speaker 1: screw people come to Welld County. I don't even know,
Speaker 1: is long Mountain, Weld County, whatever it is. Longmont sucks too.
Speaker 1: And when it comes to car dealers and businesses and
Speaker 1: it's just I don't.
Speaker 3: Know, look it.
Speaker 1: Here's the deal. They won't come on the air. I
Speaker 1: wanted to come on the air. I want them to
Speaker 1: say why they collect it in full promise delivery and
Speaker 1: still hasn't moved his stuff. That's what I'd like to know.
Speaker 1: In fact, you should call him asking ask him that question.
Speaker 1: Just ask him, I mean all we want to know.
Speaker 1: Don't be vulgar, don't be don't be ridiculous, just say, hey,
Speaker 1: why is it? Why is it? That you have. You
Speaker 1: brag about, you know, STS Relocation and this is, by
Speaker 1: the way, three oh three seven seven six eighty five
Speaker 1: twenty nine. You brag about how great you are, right
Speaker 1: yet you haven't moved this guy stuff.
Speaker 3: You haven't even moved it.
Speaker 1: Look, you've got a.
Speaker 3: Bad situation here.
Speaker 1: And the guy you're supposed to contact, they want you
Speaker 1: to they want you to email is Joe at stsrelocation
Speaker 1: dot com. Now again three oh three seven seven six
Speaker 1: eighty five twenty nine. Another reason why, another reason why
Speaker 1: the Better Business Bureau should never ever be trusted ever.
Speaker 3: I'm telling you that, in my opinion, the.
Speaker 1: Better Business Bureau does more harm than anything. And you
Speaker 1: know what's really crazy, Channel nine kisses their ass. This
Speaker 1: new consumer guy on Channel nine supposedly a consumer investigation.
Speaker 1: He ought to investigate the members that are in jail
Speaker 1: and the members that have been arrested for fraud and
Speaker 1: the A plus ratings for the crooked people like these people.
Speaker 3: That's what he ought to do.
Speaker 1: I mean, when it's funny how people go to the Better.
Speaker 3: Business Bureau for experts.
Speaker 1: I'd like to know if anyone at the Better Business
Speaker 1: Bureau ever talks to consumers.
Speaker 3: Oh, I'm not talking about their emails.
Speaker 1: I'm talking about talking to people, actually going out in
Speaker 1: the community and seeing what the problems are.
Speaker 3: I wonder all they do is collect money.
Speaker 1: And give their stupid seal, which means nothing. It is
Speaker 1: a dinosaur. It is a dinosaur. Right now. What we
Speaker 1: need is another organization that will take its place and
Speaker 1: mean something. And I'm telling you it, almost inevitably, when
Speaker 1: we get terrible.
Speaker 3: Complaints about a company, they are highly.
Speaker 1: Rated by the Better Business Bureau, and no one in
Speaker 1: the media will ever hold their feet to the fire.
Speaker 1: No they won't.
Speaker 3: All they're going to do.
Speaker 1: Is just because it's the BBB. You know people here BBB.
Speaker 1: It must be good to BBB, the Better Business Bureau.
Speaker 1: I want to know any member who tells me they
Speaker 1: get anything of.
Speaker 3: Value from the BBB.
Speaker 1: We ought to come up with another name for the
Speaker 1: for the initials BBB because it ain't Better Business Bureau. Okay, okay, Jim.
Speaker 3: I suggest that you sue.
Speaker 1: Them for breach of contract, but I don't have your contract,
Speaker 1: so I don't know if it really does guarantee that
Speaker 1: day or just gives an estimated date. I would also
Speaker 1: call North American, although I don't. I'm not really sure
Speaker 1: if they are North American. I really am not sure
Speaker 1: of that. So call you know, when you call up there,
Speaker 1: they won't talk to you.
Speaker 11: Right, I bet? I bet now he probably will not
Speaker 11: take my call.
Speaker 1: Well, you said he didn't before, and he didn't take
Speaker 1: cars either, didn't he hasn't been taking them U And
Speaker 1: when you say he, when you say he, who have
Speaker 1: you been dealing with? Joe?
Speaker 11: It's Jimmy.
Speaker 1: Oh, Jimmy, Jimmy. What a nice name, Jimmy. Why don't
Speaker 1: you give us a call? Jimmy, you coward three oh three, seven, seven, six,
Speaker 1: eighty five, twenty nine. Just talk to us, Jimmy. Come on, Jimmy,
Speaker 1: you're so well rated.
Speaker 3: Call us.
Speaker 1: We will give you free commercials. Tell us how great
Speaker 1: you are that you have stuff that hasn't moved and
Speaker 1: it it was supposed to be in West Virginia a
Speaker 1: week ago or more, Jimmy, or actually the twenty fourth,
Speaker 1: right was that the leak.
Speaker 11: For that was the last date of the delivery the
Speaker 11: Rangers from the seventeenth to the twenty fourth.
Speaker 1: Do you have any guarantees in that contract at all
Speaker 1: other than you guarantee to be screwed. I don't know,
Speaker 1: are there any guarantees?
Speaker 16: Not really, Jimmy, may you know.
Speaker 3: I hope I'm wrong.
Speaker 1: I'm only giving my opinion based on this information.
Speaker 3: I hope I'm wrong.
Speaker 1: Come on, Jimmy, live up to that five rating or
Speaker 1: whatever the hell the Better Business Bureau gave you.
Speaker 3: Come on, Jimmy.
Speaker 1: By the way, people, if you want Jimmy and STS relocation,
Speaker 1: call them three oh three, seven seven, six.
Speaker 3: Eighty twenty nine. Now let me get serious with you.
Speaker 1: I'm gonna be I'm gonna be serious with you. You made
Speaker 1: a mistake choosing them, okay. And the problem when you
Speaker 1: make a mistake choosing a mover, they have your stuff
Speaker 1: and your health hostage. So now you're at their mercy.
Speaker 1: I'm telling you the truth.
Speaker 6: Okay.
Speaker 1: So practically, there really isn't much you can do. There
Speaker 1: isn't without a great mover, there's not much you can do.
Speaker 3: You're at their mercy.
Speaker 1: Now.
Speaker 3: You could sue them and come down on them. You can.
Speaker 1: We can continue to wage war with these people until
Speaker 1: you get your stuff, and we will. That's all we
Speaker 1: can do is hope that people respond.
Speaker 11: So it's if I went there, I couldn't get the
Speaker 11: I don't know.
Speaker 1: Will they will they let you get your stuff?
Speaker 11: Ask them, I don't know, I will ask them that.
Speaker 1: You would think they would at least talk to you.
Speaker 1: But here is a customer that can't even talk to them,
Speaker 1: and they have his stuff hostage. So why did they
Speaker 1: move it from your place to their warehouse.
Speaker 11: While they're the logically there was they would be loading
Speaker 11: it onto a business truck and sending a beast with
Speaker 11: other people. Well, furniture, okay, multiple deliveries.
Speaker 1: Remember this people STS STS relocation, STS relocation.
Speaker 3: I would stay away from them.
Speaker 1: See if they'll call them again three oh three seven
Speaker 1: seven six eighty five twenty nine. I would love to
Speaker 1: see if they'll come on the air, these freaking idiots.
Speaker 3: We got more coming up.
Speaker 1: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 1: dot com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up free, no obligation. In comparison,
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three oh three seven
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the real estate man dot
Speaker 1: com to list your home with Remax Alliance three all
Speaker 1: three nine two zero sixteen twenty two. I'll tell you
Speaker 1: what BBB never meant, less than built back better both
Speaker 1: BBB's anyway, let's talk to Randy.
Speaker 3: Randy, what's going on with you?
Speaker 1: Randy?
Speaker 4: Well, after hearing your previous callers talk about his experience
Speaker 4: with breaks plus I talking.
Speaker 1: Yeah, the breaks plus one, The breaks plus one really
Speaker 1: sounds silly. This guy spent a lot of money with
Speaker 1: them and they can't even figure out how to bleed
Speaker 1: the breaks properly.
Speaker 3: What's going on with you?
Speaker 1: Well?
Speaker 4: I would like to preface by call by saying it
Speaker 4: breaks plus plus break?
Speaker 3: Is that his call? Or is at us?
Speaker 1: Guys?
Speaker 3: Tell me what's happening, Shannon.
Speaker 17: I don't think there's a way I can do that.
Speaker 1: What do you mean?
Speaker 15: I mean?
Speaker 17: Is it much him with a pillow?
Speaker 3: I don't think it's me.
Speaker 1: Okay, So, Randy, your call is kind of your call
Speaker 1: is weak here.
Speaker 3: But so what's going on with Firestone?
Speaker 4: Well, it's not far as far as Stone break plus Okay?
Speaker 1: Oh I had I.
Speaker 4: Had break blush to a break job on a Honda
Speaker 4: Element and the full time Uber driver driving for eight years.
Speaker 4: So you know I have to get my break the
Speaker 4: place frequently.
Speaker 1: Yeah.
Speaker 4: I took my car and the break plus for a
Speaker 4: break inspection. Yeah, came back with the price of like
Speaker 4: fourteen dollars. That was more than I wanted to spend.
Speaker 22: I told them that.
Speaker 4: They started to pressure me into doing other things. That's
Speaker 4: the car that I didn't.
Speaker 15: Want to do.
Speaker 4: I mean, and they were visibly upset. I didn't want
Speaker 4: to come have them replaced by breaks.
Speaker 22: I got my car home.
Speaker 4: I've did an oil chaink which I do all the time,
Speaker 4: and my drain plug was about one corner turn away
Speaker 4: from following your.
Speaker 19: Help, Wait your oil drain plug.
Speaker 1: Hold on, Hold on, I'm gonna come back to you
Speaker 1: on this go with a sure thing Denver's Best roofer
Speaker 1: Excel roofing dot com.
Speaker 19: You don't pay a cent until you're content.
Speaker 1: Wait time for an insurance checkup, free no obligation comparison
Speaker 1: call compass insurance paying too much your coverage at dozens
Speaker 1: of insurance companies. Find out now three oh three, seven
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank durand The real Estate Man dot
Speaker 1: com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty two D so you
Speaker 1: don't have.
Speaker 24: Come running.
Speaker 3: Just as fast as we can.
Speaker 2: Shooter's gonna help come man.
Speaker 3: This is the Troubleshooter Show. No Tom Martino, Hey.
Speaker 1: Tom Martino here, Welcome to the show. Three oh three
Speaker 1: seven one three talks seven one.
Speaker 3: Three eight two five five.
Speaker 1: This hour brought to you by Frank durand the real
Speaker 1: Estate Man dot com. If you're wondering what your house
Speaker 1: will sell for, because we're in a state of flux
Speaker 1: interest rates, supply and demand, you know all kinds of stuff,
Speaker 1: property taxes, comps for your neighborhood. Frank Durant will go
Speaker 1: through your entire house, property comps, all of the elements
Speaker 1: and come up with the price he believes your house
Speaker 1: will sell for on this market, free of charge. It's
Speaker 1: a complimentary no pressure to list. Three oh three nine
Speaker 1: two zero sixteen twenty two. Frank durand the real Estate
Speaker 1: Man dot Com. Hey, TJ's with me from eat garage
Speaker 1: floor is a quick question I had texted about garage floors.
Speaker 1: Somebody wants to know Mad chloride. Will that do anything
Speaker 1: to your garage floors? TJ? What about it?
Speaker 5: If you don't have a coating else, that's what makes
Speaker 5: the spalding.
Speaker 6: Yeah, but once our your.
Speaker 1: Coatings aren't previous to all that stuff.
Speaker 6: Except for battery acid and break.
Speaker 3: Oh really, Oh that's good.
Speaker 1: So what does break fluid do?
Speaker 5: It just stains it because okay, but.
Speaker 1: It doesn't eat it up?
Speaker 6: Correct?
Speaker 1: What eats it up?
Speaker 3: Battery accid?
Speaker 1: Battery acid? Okay, so somebody else wants to know because
Speaker 1: they heard me on YouTube talking to you.
Speaker 3: How do you repair bad spots?
Speaker 1: If somebody has a bad job, but only a few say,
Speaker 1: like even a what do they talk about? Even a
Speaker 1: blind squirrel or something can find some acorns now and
Speaker 1: then and and and.
Speaker 3: Even a bad clock is good twice a day.
Speaker 1: So some bad spot, I mean seriously, now I'm serious
Speaker 1: on a bad coding job.
Speaker 3: There are some people that do it like that.
Speaker 1: There's bad spots, but you know it does it here
Speaker 1: because it's a good product. So what do you do
Speaker 1: with bad spots big areas.
Speaker 6: Or kind of just grind it and repair those areas?
Speaker 1: Yes, so this is good about polyspartic. It will take
Speaker 1: to itself. I mean you can lay it down. Does
Speaker 1: it blend or not?
Speaker 6: After about six months it blends?
Speaker 1: Hmm, but yes, okay three oh three seven one three
Speaker 1: talk seven one three eight two five five. When do
Speaker 1: you decide that it needs to be completely redone.
Speaker 5: If it's piling up more than like a dollar bill
Speaker 5: where you could just grab it and just keeps pillingse.
Speaker 1: Okay, what of it? Okay? Okay, three o three seven
Speaker 1: one three talk. Let's talk to Randy. Uh oh wait
Speaker 1: wait is this oh wait no, no, this is a
Speaker 1: this is a Is this a different one or the
Speaker 1: same one with breaks plus? It's just a different breaks
Speaker 1: plus problem, Randy.
Speaker 4: Second break?
Speaker 6: Okay, Glenn with breaks plus?
Speaker 3: That's right?
Speaker 1: Sorry sorry Glenn. We yeah, yeah, this is a different one.
Speaker 1: Go ahead, go ahead, Randy, continue your story.
Speaker 4: Well again, you know I taken pot bickless breaks plus.
Speaker 4: I had a yeah a card.
Speaker 24: They did a.
Speaker 4: Break the pair on, they replaced the pads and orders
Speaker 4: that white time guarantee. I took it back for the
Speaker 4: white time guarantee because if they wore out before they
Speaker 4: should gay visit the chef that I even brought it
Speaker 4: back in and after they did the breaks by the way,
Speaker 4: the labor wasn't covered, just the parts.
Speaker 1: So wait a minute, So Randy, you you went to
Speaker 1: breaks plus one time and then went back under the warranty.
Speaker 4: Right then I went back a third time, and that's
Speaker 4: why I'm called. They replaced the brakes underwater. They were
Speaker 4: happy about it.
Speaker 11: Tried them.
Speaker 1: And then why did you go back at third time?
Speaker 4: The third time? There was a couple two or three
Speaker 4: years after that that I went back in to have
Speaker 4: a break inspection done, just an inspection. They offered that,
Speaker 4: and I had the break inspection done. They told me
Speaker 4: I needed new breaks and voters. It was going to
Speaker 4: be about thirteen hundred dollars. I decided I didn't want
Speaker 4: to go ahead with the okay, but you.
Speaker 1: Mentioned a lifetime warranty. Do they have a lifetime warranty.
Speaker 4: If you spend them, if you buy their top package.
Speaker 4: They at the time they guaranteed the pads. They didn't
Speaker 4: guarantee a labor, so you still have to pay for
Speaker 4: the labor to have the pads put in the days
Speaker 4: they guarantee the pads, And.
Speaker 3: Did you have that done?
Speaker 1: Yes, okay, But then the second time you went back
Speaker 1: for the inspection, they said, you need more work done.
Speaker 4: Yeah, And it was to the tune of about thirteen
Speaker 4: hundred dollars.
Speaker 1: I told you you decided if you didn't want to
Speaker 1: do it and again, and this is.
Speaker 4: Why my car is still up on the rack. They
Speaker 4: they did were not happy. I mean you could tell
Speaker 4: they were visibly upset.
Speaker 1: Why why are they not happy? That sounds like, well,
Speaker 1: I don't understand.
Speaker 3: Why wouldn't they.
Speaker 1: Be happy to have a customer come back and have.
Speaker 4: Work done because I didn't want them to repair my
Speaker 4: brakes after they did the pre inspection.
Speaker 1: Oh, I got it, Okay, got it, Okay.
Speaker 4: So I got the car back home and I do
Speaker 4: my own oil changes. And I got underneath the car
Speaker 4: to do the oil change, and I took my oil plug.
Speaker 4: He's a torque wrencher, tork it to twenty pounds.
Speaker 1: And you said they had almost backed it out completely.
Speaker 4: It was all it was. It was about a quarter
Speaker 4: to half a turn from falling out of the pan altogether.
Speaker 1: Do you think that's because they were mad at you?
Speaker 4: Yes, I do, I do.
Speaker 22: I wouldn't.
Speaker 4: I I would not be upset if I thought it
Speaker 4: was something that I did. And I've been doing oil
Speaker 4: changes for all my life, I would never have that
Speaker 4: would have never happened.
Speaker 1: Okay, Now, did you call them back and tell them that, no.
Speaker 4: I'm not going to no, because they treated me so
Speaker 4: rudely when I was in there the initial time that
Speaker 4: I wanted nothing to do with them, and I'll never
Speaker 4: go back to them ever again. And I'm grateful I
Speaker 4: have the opportunity to to speak about this on your show.
Speaker 1: Now, did you go back and get a second opinion anywhere?
Speaker 7: No.
Speaker 4: I ended up going onto YouTube and figured out how
Speaker 4: to do it myself, and I did it myself. You
Speaker 4: mean the breaks, it breaks, the pads and the roads.
Speaker 4: You know it was cost me two hundred dollars for
Speaker 4: the pads, the pads, the roads in three hours of
Speaker 4: my time, as opposed to paying thirteen hundred dollars.
Speaker 1: Wow.
Speaker 3: Okay, but Randy, it's hard to say.
Speaker 1: I know you're convinced that they backed out your oil plug.
Speaker 3: Do you think I mean that's just to be mean?
Speaker 4: You know, I would hope that this wouldn't happen, but
Speaker 4: after the way they treated me, the way they high
Speaker 4: pressured me into doing things I didn't want to do.
Speaker 4: I had to tell them multiple times I didn't want
Speaker 4: them to do certain things.
Speaker 1: To my car.
Speaker 4: Yeah they were. They were visibly upset, and that's why
Speaker 4: I honestly believe that, Yeah, they did do that. Maybe
Speaker 4: maybe it was a just cruntled mechanic or a service writer.
Speaker 4: I don't know what it was, but yeah, I do
Speaker 4: believe they did that.
Speaker 1: Wow.
Speaker 4: So I would never kissed them myself.
Speaker 1: Okay, the other well, no, no, you know, so you
Speaker 1: want to let people know, Yeah.
Speaker 4: I do. Like I said, I think Breaks Plus is
Speaker 4: a high pressure sales organization that dabbles and breaks, and
Speaker 4: I think that's all they are.
Speaker 1: I would never get you know, we over the years, Okay,
Speaker 1: in the beginning, we didn't have many complaints about them,
Speaker 1: but they've increased over the years, over the last few years.
Speaker 1: I don't know if what's changed about the company. I
Speaker 1: really don't know who owns the company anymore. If it's
Speaker 1: still a family. I forget the family that owned it,
Speaker 1: I don't forget. I mean I used to know them, PISHETI, yeah,
Speaker 1: do you think they're still the owners? I don't know.
Speaker 18: I don't know, but honestly, we don't get many complaints
Speaker 18: on them.
Speaker 1: No, but they've increased where we never got any you know,
Speaker 1: and they're all about this high pressure stuff, is what
Speaker 1: I'm thinking now. Yeah, I'll tell you where we got
Speaker 1: a lot of complaints about that went down a lot
Speaker 1: was Pep Boys. God did we get a lot of
Speaker 1: complaints about Pep Boys.
Speaker 18: Yeah, it looks like they sold in September. Who did
Speaker 18: twenty seventeen Pep Boys?
Speaker 4: No?
Speaker 17: No, no, no, no breaks?
Speaker 3: Plus Oh okay, all right.
Speaker 4: I also had a pet experience the fire still recently
Speaker 4: and I uh fire story advertised that you could get
Speaker 4: your uber vehicle inspected. You have to have that done
Speaker 4: annually for twenty two dollars. I took my car in
Speaker 4: to have it inspected. They told me I needed new
Speaker 4: brakes and new rotors. Okay, but I know how to
Speaker 4: do the break So I took the car home. I
Speaker 4: did the rotors. I did rotors and the brakes.
Speaker 18: Yeah, you know what, you are what people in the
Speaker 18: biz call a pain in the ass.
Speaker 1: No.
Speaker 3: Why Why?
Speaker 18: Well, because he goes in to get stuff inspected. When
Speaker 18: he needs things, he goes home and YouTube's it and
Speaker 18: does them himself.
Speaker 3: Oh I get it. He takes advantage of the free stuff.
Speaker 4: I'm not taking advantage. They charged me for the inspection.
Speaker 3: Oh well that's different.
Speaker 4: So I paid to have the vehicle inspected. I took
Speaker 4: the car back again. The brakes were redone and.
Speaker 16: They were they were Now I get it, I.
Speaker 4: Get it, okay. But then they did another inspection on
Speaker 4: the car and then they found out they said the
Speaker 4: thing trunk light was bad and it had to be replaced.
Speaker 4: They could they were gonna pass me because of that,
Speaker 4: and they wanted to charge me one hundred and fifty
Speaker 4: dollars to replace the bulb. And I thought that was
Speaker 4: pretty high, and I asked him why to say it
Speaker 4: was really hard to get to Okay. Well, I went
Speaker 4: on YouTube again. It said pop opened the trunk, reached
Speaker 4: back on, screwed the bault, put the new one in,
Speaker 4: and woilah.
Speaker 11: That was what they.
Speaker 4: Wanted to charge me, one hundred and fifty dollars for it.
Speaker 15: Firestick.
Speaker 3: Well, Randy, so he's got the wrong hold on.
Speaker 18: He pays twenty two bucks to go there to get
Speaker 18: the uber inspection. How much is that generally if you
Speaker 18: went to a dealership or went somewhere.
Speaker 17: I don't know how much that.
Speaker 4: Could be awhere from twenty two dollars to seventy five
Speaker 4: dollars depends on who you go to. But if they're advertising,
Speaker 4: they did Uber inspecialist for time.
Speaker 1: I get it, And Randy, I'm on your side. I
Speaker 1: didn't call you a pain in the ass. Mark did
Speaker 1: because when people.
Speaker 17: In that industry would refer.
Speaker 1: To him a pain in the Okay, I don't thank
Speaker 1: you are, Randy. I think you're a smart consumer. More
Speaker 1: power to you. What is your complain about I seventy, Susan,
Speaker 1: what the heck's going on with I seventy?
Speaker 14: It's been like this since springtime, and I've been trying
Speaker 14: to get someone to to do it.
Speaker 4: Clean up and clean up.
Speaker 3: What's tell me what's going on?
Speaker 22: Okay?
Speaker 14: It's on Interstate seventy going east and you want to
Speaker 14: take off, you want to take the federal exit. It's
Speaker 14: three thousand in the west, federal exit.
Speaker 3: Okay, And what about it?
Speaker 1: So federal and seventy Right from.
Speaker 14: The start of it, all the way up to the
Speaker 14: light is just filled with trash and digrants and well.
Speaker 1: That's all over the place. You just happen to find
Speaker 1: a podcast.
Speaker 14: No I knew like that, but I'm trying to find
Speaker 14: someone that could clean it up, pick it up.
Speaker 4: And I've got.
Speaker 14: Four numbers they keep.
Speaker 1: Nobody will one number. I mean, they have their hands full. Listen,
Speaker 1: I will tell you they have their hands full. And truly,
Speaker 1: I'm not going to throw stones at it, because have
Speaker 1: you seen there are certain pockets. Now I haven't seen
Speaker 1: that one, but there are certain pockets in this country,
Speaker 1: I mean in this area. Oh my god, it's They're unbelievable.
Speaker 1: They're just so difficult to.
Speaker 3: Keep clean.
Speaker 1: Because you say vagrants, homeless, the unhoused, whatever you want
Speaker 1: to call them, some of them.
Speaker 3: You know there are.
Speaker 1: I mean, they just trash the hell out of this place.
Speaker 1: You know, there's an area over on Cherry Creek Drive
Speaker 1: North where they fix cars on the side near the creek,
Speaker 1: and they literally have all of the stuff out there,
Speaker 1: and every night you'll have different cars over there. They
Speaker 1: go to work on their cars and leave all the trash.
Speaker 1: But what do you do about it? You said you
Speaker 1: were trying to get them to clean it. Who did
Speaker 1: you call?
Speaker 4: Oh?
Speaker 14: I culled thurally one one and then they tracked. They said, basically,
Speaker 14: wasn't their job. They transferred me to neighborhood Inspection because
Speaker 14: I told them there is a base there, there's trash,
Speaker 14: the neighborhood infection, and then they said they only do
Speaker 14: private property. So they transferred me to right Away Services
Speaker 14: and they said it wasn't their job. So then they
Speaker 14: said transferred me to c DOT Regional Area.
Speaker 4: One and.
Speaker 14: I got hung up once. No big deal, Okay, Then
Speaker 14: it put me to leave a message. So I left
Speaker 14: a message, and.
Speaker 1: So you're not getting it. You know, I don't know
Speaker 1: if you're going to get anybody to do anything. It
Speaker 1: look at that's no one is being held accountable. I mean,
Speaker 1: it's not like somebody's going to get fired.
Speaker 3: It just sucks.
Speaker 1: Man. I don't know what to tell you.
Speaker 14: I know, a wind and it just blows out all
Speaker 14: over the place.
Speaker 16: And you know, it's just no I get you.
Speaker 1: Look, I'm not I'm not saying you don't have a
Speaker 1: legitimate complaint. I'm truly telling you that I do not
Speaker 1: believe that there is really anything you can do about it. Really,
Speaker 1: I mean, I don't think anybody gives a damn to you.
Speaker 1: If you want to know the truth, I don't think.
Speaker 1: I don't think anybody does. I would like to tell you,
Speaker 1: oh yeah, we're gonna call and get it done.
Speaker 3: But I don't know who do you blame? Who do
Speaker 3: you blame? I mean, I don't know who to blame.
Speaker 1: Does anyone think? And again I'm not, again not tossing
Speaker 1: stones at this guy. I don't know him that well,
Speaker 1: that the new mayor. Is he doing any good or
Speaker 1: is he doing worse? I mean, I don't know how
Speaker 1: was it before him? Do you think?
Speaker 3: What do you think?
Speaker 14: I think he's does good in other ways.
Speaker 21: I don't.
Speaker 1: He doesn't seem like a bad guy to me, is
Speaker 1: what I mean. I don't know, but I don't.
Speaker 3: Know what he's actually doing.
Speaker 1: Is he exacerbating the problem or is he making it better?
Speaker 14: And I know his big job was to get homeers
Speaker 14: off the street, and I do think he's done a
Speaker 14: good job at that.
Speaker 1: He's done nothing on that.
Speaker 3: What do you I don't I don't understand what you
Speaker 3: mean by that.
Speaker 1: Well.
Speaker 14: I mean he takes some as many as he can
Speaker 14: off the street and just puts them in hotels or whatever.
Speaker 14: But it's no long.
Speaker 18: Term and that's a good thing, Lucian Well's it's better
Speaker 18: than nothing. He kicks the can down the street at best.
Speaker 14: Correct, Yes, Well.
Speaker 17: What the hell's so good about that? That's ridiculous.
Speaker 14: I don't know to point it up. By see a
Speaker 14: lady carrying a baby, I think it's good that she
Speaker 14: doesn't have to sit there and just underneath, I know.
Speaker 1: What you're saying.
Speaker 14: You know, so so I got a heart, and you know.
Speaker 18: What happens after the two weeks and she's gotta go then,
Speaker 18: I mean, it's not like the kid grew up.
Speaker 14: I know, well, I can tell you what how I
Speaker 14: really yeah, But I don't know if I should be
Speaker 14: saying it.
Speaker 1: No, I know, I know, Okay, we got to take
Speaker 1: a break. I'm Tom Martino. Three oh three, Thank you
Speaker 1: very much, thank you, three oh three seven to one,
Speaker 1: three eight two five five. If anybody knows who to
Speaker 1: complain to that gets things.
Speaker 3: Done, please let us know.
Speaker 1: Go with a sure thing Denver's best roofer Excel roofing
Speaker 1: dot com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up free, no obligation. In comparison,
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three oh three seven
Speaker 1: to seven to one. Help You'll think you're his only
Speaker 1: customer when you choose Frank durand the real estate man
Speaker 1: dot com to list your home with Remax Alliance three
Speaker 1: oh three nine two s you're all sixteen twenty two.
Speaker 13: Hey Tom, Yes, sir, I got a great idea.
Speaker 6: What's that?
Speaker 13: Why don't we get a petition to have all the
Speaker 13: people that are doing community service get common deer to
Speaker 13: clean up some of these sites. They walk along the
Speaker 13: highway picking up little pieces of garbage. Let's get a
Speaker 13: bunch of them to clean up some of these site
Speaker 13: that are so ungodly.
Speaker 1: Well, why aren't they using these I don't know how
Speaker 1: they assign those jobs, But wouldn't that be a good idea?
Speaker 3: Yeah, it wouldn't be a bad idea.
Speaker 1: Hey, Doc, you met You gave me a note saying
Speaker 1: that you think the concrete guy is a crook.
Speaker 13: Oh yeah, I spoke to him.
Speaker 3: Yeah, And here's the thing.
Speaker 13: He's his company name is EIG Concrete. But he had
Speaker 13: Pam rite the check that she did for thirty one
Speaker 13: hundred to K to K and B Concrete. She looked
Speaker 13: up K and BE Concrete and it had horrible, you know,
Speaker 13: one star reviews, and she thinks that what he's doing
Speaker 13: every time he gets a bunch of bad reviews, just
Speaker 13: changes the name of his company. At any rate, he
Speaker 13: is putting her off. We had a three week conversation
Speaker 13: and he keeps saying, well, yeah, maybe I'll get to
Speaker 13: it in two weeks. So he's obviously unresponsive. So if
Speaker 13: anybody's doing business with E.
Speaker 4: I G.
Speaker 13: Concrete or K and B Concrete, just beware that one
Speaker 13: her name.
Speaker 1: So there's two of them, okay, now, so it's it's
Speaker 1: what are the names again?
Speaker 13: The one that is uh, really bad is K and
Speaker 13: B Concrete and the one he's working under now is
Speaker 13: EI C Concrete and his name is one. And Pam
Speaker 13: is going to take them to small claims court.
Speaker 3: Want Hernandez?
Speaker 1: Okay, you know, okay.
Speaker 13: Hey, Tom, can't just say one thing about her. I
Speaker 13: was very disappointed. I brought my car to Cobblestone car wash.
Speaker 13: It was twenty three bucks for a quote, you know,
Speaker 13: full service car wash.
Speaker 1: They didn't do anything on the inside.
Speaker 13: They didn't vacuum it. And when you you know, normally
Speaker 13: when you come out of a car wash that you
Speaker 13: pay a lot of money for that have people with
Speaker 13: you know, rags to wipe it down.
Speaker 3: Yeah, they had nothing.
Speaker 13: It was no better than one of those five dollars
Speaker 13: drive throughs where.
Speaker 6: You just have no people there.
Speaker 13: So I think Cobblestone is a total ripoff. I was
Speaker 13: really appointed.
Speaker 1: Wow.
Speaker 3: I love Waterway.
Speaker 1: I mean of the local ones, they're a good.
Speaker 13: Yeah, I think so, but this was close and I
Speaker 13: would help people. Don't go to the cop weld on
Speaker 13: if you want to get a good car wash.
Speaker 1: Okay.
Speaker 3: Now David has an issue with Shomp again.
Speaker 1: Shomp is an old dealer name in town from the
Speaker 1: Shomp family. The dad had it and then Lisa, the daughter,
Speaker 1: took it over, and I think she's retired, and now
Speaker 1: the son, Lisa's son might have it. Since Lisa's son
Speaker 1: took over, complaints have really escalated, really, I mean a
Speaker 1: notable difference under the son's leadership.
Speaker 3: What's going on, David?
Speaker 15: Hi? Hi Tom?
Speaker 1: What's happening?
Speaker 16: My granddaughter went down to shamp Ford Used Cars last
Speaker 16: week about four days ago.
Speaker 1: And it's called is it called shamp Ford Used Well, it's.
Speaker 11: Where is this.
Speaker 1: Where Shompford locating on Havana Okay.
Speaker 16: Okay, And she was looking for a vehicle and there
Speaker 16: was one there that she liked.
Speaker 11: It was a two.
Speaker 16: Thoy sixteen civic and they were asking fifteen nine and
Speaker 16: eighty eight dollars for it, sixteen and the thing that, Yeah,
Speaker 16: and it was supposedly it's advertised as a certain.
Speaker 3: Did she, by the way, did she buy it?
Speaker 15: Yes?
Speaker 1: Okay, okay, go ahead.
Speaker 16: And it was a certified used car. And you know
Speaker 16: what that means. Nothing's car in other words, well the sales.
Speaker 1: It means nothing. If you're talking about legally, it means nothing.
Speaker 1: So go ahead.
Speaker 15: Yeah.
Speaker 16: Well, anyway, he told her everything was checked out. So
Speaker 16: by the way, she went ahead and purchased it, and
Speaker 16: she drove it off the lot and three days later
Speaker 16: she has no breaks. I mean, and I remember you
Speaker 16: talking before about used cars. They have to be safe
Speaker 16: when you drop, when you buy them, they have to
Speaker 16: be safe. She has a young child. Hold on, that's
Speaker 16: three years. What I mean is there? Yes, there's basic
Speaker 16: safety is.
Speaker 1: One of the one of the as is necessary things
Speaker 1: unless it's a toe away, right.
Speaker 16: And you know they told her, they you know, the
Speaker 16: kid told her. She's she's young, so she doesn't know it.
Speaker 1: And what did she do three days later when the
Speaker 1: breaks went out.
Speaker 16: Well, she called up and they told her so what.
Speaker 1: Basically, well, well what they meant was, how do we
Speaker 1: know that they were bad when you bought the car?
Speaker 16: Well, that's just it, she see, David.
Speaker 3: That's the problem. That's the problem.
Speaker 17: Well, what was the problem with the breaks?
Speaker 16: Well, they're all they're all shot, all the you know,
Speaker 16: the pants are all worried. They told her that they had, like,
Speaker 16: you know, plenty of life left on them because they've
Speaker 16: been checked out the service department. But she drove it,
Speaker 16: you know, for two three days and her brakes went
Speaker 16: totally out, and so she called over there and basically
Speaker 16: they just said, no, they're not.
Speaker 15: Worried about it. Right.
Speaker 16: But here's the thing.
Speaker 1: I don't think she has a legal leg to stand
Speaker 1: on because she drove away as is the car operated.
Speaker 1: I mean, and here's what's crazy about this. As is
Speaker 1: and safe. Yeah, vehicles have to be safe. So let
Speaker 1: me tell you what that means. If you were buying
Speaker 1: this car from shamp the right way and you said
Speaker 1: to them, I want to get a pre buy inspection
Speaker 1: and you saw that it needed breaks, and you go
Speaker 1: to them and say, hey, shomp, it needs breaks, and
Speaker 1: they can say, okay, we'll do the break. It's no
Speaker 1: longer sixteen nine, We're now going to charge seventeen to six.
Speaker 1: I'm not and there's nothing you can do about it.
Speaker 1: So what I'm getting at is this, Technically you are correct.
Speaker 1: The cars are supposed to be sold in a safe,
Speaker 1: road worthy condition. But the word it's by no means
Speaker 1: what you think it is. It doesn't mean perfect, it
Speaker 1: doesn't even mean close to perfect. It means that the
Speaker 1: brakes stopped the car and at the time of sale.
Speaker 1: It doesn't mean that they're going to last at all.
Speaker 1: Nothing does. But but it's just we have, you know,
Speaker 1: like in this state we had we had no no
Speaker 1: rights for renters for years and years, no habitability standards,
Speaker 1: and I would have to tell renters you know what,
Speaker 1: I'm sorry about that, blah blah blah.
Speaker 3: You have to pay your rent, you have to do this,
Speaker 3: you have to do that.
Speaker 1: And then the legislature went nuts unused car excuse me
Speaker 1: on renters' rights. They did, and it's some of it's
Speaker 1: really good. Now here's the deal. We have no rights
Speaker 1: with used cars. Technically we don't. We really don't. And
Speaker 1: I wish they would put effort into that just to
Speaker 1: make it so they can't sell them. But until it's
Speaker 1: a certain standard where you don't have to prove it,
Speaker 1: it just has to have a sticker or something saying
Speaker 1: this is the standard. But if they do that, for
Speaker 1: cars will not be as affordable as they are. There's
Speaker 1: always a cost to this stuff. But where are we
Speaker 1: going with this? What do you think should happen? Are
Speaker 1: you trying to get shop to pay for this because
Speaker 1: they're not going to Well, here's the thing.
Speaker 3: And by the way, no used car dealer would pay
Speaker 3: for it.
Speaker 16: Yeah, I knew Lisha's shop.
Speaker 15: I'm an old card.
Speaker 16: Dealer from the old days.
Speaker 1: Yeah.
Speaker 16: And the thing is shop has a great name, had had, well,
Speaker 16: had a great, great name. Okay, So the last thing
Speaker 16: that you'd want to do, obviously, is, you know, take
Speaker 16: advantage of some young person doesn't know squat, put him
Speaker 16: out on the street and listen to this one.
Speaker 1: Well, wait a minute, David, wait a minute. What if
Speaker 1: they didn't know it was bad, They didn't know those
Speaker 1: breaks were going to.
Speaker 16: Go out and well the salesman said that they were
Speaker 16: checked out and they were fine. So the salesman, hold on,
Speaker 16: does she approof of that line?
Speaker 3: Does she have proof of that? Huh?
Speaker 16: Yeah, Well, that's.
Speaker 15: What they told her.
Speaker 3: Does she have proof?
Speaker 15: Well, what's proof?
Speaker 1: Well, what I'm saying is a misrepresentation for a direct
Speaker 1: sale is fraud in the inducement.
Speaker 16: So well, she just went off of what he said.
Speaker 16: So here here's the bottom line. Because I listened to
Speaker 16: you all the time.
Speaker 19: So what do you think?
Speaker 1: No, no, no, I don't like people to people. If
Speaker 1: he lied to it. You see when people say stuff
Speaker 1: like that, I say, put it on the invoice, put
Speaker 1: it on the sales. Certainly at the breaks. Hold on
Speaker 1: a second, I got I gotta take this break. I
Speaker 1: will come back to you. You were gonna make a point,
Speaker 1: so I'm gonna let you make that point. Hang on.
Speaker 1: I'm Tom Martinez. Three oh three seven one three eight.
Speaker 3: Two five five.
Speaker 1: Compass Insurance Group, by the way, doing insurance checkups for free.
Speaker 1: Find out if you're paying too much or if you
Speaker 1: have a great deal, no charge three oh three nine
Speaker 1: ninety six nine thousand, Go with a sure thing Denver's
Speaker 1: Best Roofer Excel roofing dot com. You don't pay a
Speaker 1: cent until you're content. Wait time for an insurance checkup free,
Speaker 1: no obligation. In comparison, Call Compass Insurance paying too much
Speaker 1: your coverage at dozens of insurance companies. Find out now
Speaker 1: three oh three seven to seven to one help. You'll
Speaker 1: think you're his only customer when you choose Frank durand
Speaker 1: the real estate man dot com to list your home
Speaker 1: with Remax Alliance three all three nine two zero sixteen
Speaker 1: twenty two. Hi Tom Martino here three all three seven
Speaker 1: one three talk seven one three eight two five five. So, uh,
Speaker 1: I want to I want to finish up here, because
Speaker 1: I mean, I know David's point.
Speaker 3: It's too bad you have.
Speaker 1: You know, you buy used cars and things happen, and
Speaker 1: he thinks the guy lied to her, took advantage of her.
Speaker 3: So where are we going with the story?
Speaker 1: Because you if you were in the business, David, you
Speaker 1: know you're not going to get shaped to do anything.
Speaker 16: Okay, but at least I'm talking to you about it.
Speaker 1: No, I understand that, and I sympathize with you, I
Speaker 1: really do.
Speaker 3: I think everyone.
Speaker 1: Needs to get used cars checked out completely before they
Speaker 1: buy them.
Speaker 16: And I'm agreeing with you. But you know, when you
Speaker 16: use the word certified, what's what's the word certified?
Speaker 11: Man?
Speaker 3: I told you it means nothing.
Speaker 1: It sounds like it means something.
Speaker 16: Well, that's what I'm saying. But you you're in the know,
Speaker 16: and she ain't. But she asked him what a certified mean,
Speaker 16: and he gave her the pitch. But here's the bottom line,
Speaker 16: because you bottom you know, just my opinion. Yes, sure,
Speaker 16: because things have changed. Look, she bought a car for
Speaker 16: sixteen thousand, put sixty five hundred down cash. She bought
Speaker 16: a warning. They slammed a warning on her for thirty
Speaker 16: two hundred dollars. Tom a warny for thirty two hundred dollars.
Speaker 16: Her payments are three hundreds.
Speaker 1: Wait a minute, Wait a minute, a month, Wait a minute.
Speaker 3: What your car was this? It was twenty sixteen.
Speaker 1: So wait, she bought she bought a warranty that's twenty
Speaker 1: five percent of the value.
Speaker 16: Well, she didn't know that they sold that to her.
Speaker 16: I mean they.
Speaker 1: Slipped excuse me, David, did she buy it?
Speaker 16: Well to Heeld she about it.
Speaker 1: Now you use the term they sold it to her.
Speaker 1: I use the term she bought it. Either.
Speaker 3: Both of them are correct.
Speaker 15: Yeah.
Speaker 16: What I'm just saying is now you can go back.
Speaker 1: I think you can go back and get the money back.
Speaker 3: On that warranty.
Speaker 16: Oh I hope so you know what I did the numbers, Tom, did.
Speaker 19: You call back?
Speaker 3: I want to take one thing at a time. The
Speaker 3: most important thing here is.
Speaker 1: That she spent four thousand some odd dollars on a
Speaker 1: warranty on a two thousand and sixteen vehicle.
Speaker 3: She can get that back.
Speaker 16: I hope.
Speaker 3: So how long has she owned it?
Speaker 16: She's like about four days.
Speaker 1: Go back and get that thing undone. I mean there
Speaker 1: is I've never heard of one that's not refundable.
Speaker 16: Right right, Well, I hope that is refundable.
Speaker 1: Will you call for will you call for her?
Speaker 16: And well, I called and they wouldn't even talk to me.
Speaker 16: But here's the thing. Think about this, Tom, because I know.
Speaker 1: You want help getting back for freaking grand you keep
Speaker 1: glossing over it.
Speaker 16: Yes, I'll go down there and talk to them, but
Speaker 16: I'm gonna just I'm just adding on what you're saying.
Speaker 3: Oh right, go ahead, continue. Sorry.
Speaker 16: The total of her six thousand dollars sixty five hundred
Speaker 16: dollars down, She's making three hundred and fifty dollars payments
Speaker 16: for sixty nine months. At twenty percent, that comes to
Speaker 16: a total to thirty thousand, six hundred and fifty two dollars.
Speaker 1: Nih. But but you can't do that, David, if you
Speaker 1: were in the if you ever were, I don't think
Speaker 1: you really did work in the business, because you're sounding
Speaker 1: like you're surprised.
Speaker 3: All car loans do that.
Speaker 16: Well I did with all car loans.
Speaker 3: You're paying three or four times the value.
Speaker 1: All I'm saying is this, No, it's a bad deal.
Speaker 1: But David, your daughter made that deal. Granddaughter, Oh grant,
Speaker 1: I'm sorry, granddaughter. You know you gotta help you route man.
Speaker 6: You gotta help her out.
Speaker 1: No, am I saying? Am I saying she deserves it?
Speaker 1: Because she, of course not. But you know, gosh, dang it. Wait,
Speaker 1: we got to help people out.
Speaker 16: You do you remember the old days when they took
Speaker 16: care of people.
Speaker 1: No, no, never did No, no, no, Actually no, David,
Speaker 1: you're dreaming.
Speaker 17: How old are you?
Speaker 16: How old you seventy five?
Speaker 1: Okay, I'm seventy, David. There were no old days when
Speaker 1: car dealers took care of you ever. In fact, if
Speaker 1: you want to know the truth, car dealers are better
Speaker 1: now than they used to be.
Speaker 3: That's the real truth.
Speaker 1: Well now, at least we have some legislation. Back in
Speaker 1: the day, I gotta take a break more coming right up,
Speaker 1: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 1: dot com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance checkup free, no obligation. In comparison,
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three all three seven
Speaker 1: to seven to one. Help. You'll think you're his only
Speaker 1: customer when you choose Frank durand the real estate Man
Speaker 1: dot com to list your home with Remax Alliance three
Speaker 1: all three nine two zero sixteen twenty two. Hi Tom Martine,
Speaker 1: you're troubleshooter three all three seven one three talk. Jay's
Speaker 1: got a comment on that Breaks plus issue with David.
Speaker 1: David's granddaughter went there twenty sixteen. Excuse me, no, no, no, not,
Speaker 1: that's not it. It wasn't David. If you're talking about
Speaker 1: breaks plus, go ahead?
Speaker 3: What issue are we talking about?
Speaker 1: Are you talking about the one just now though, the
Speaker 1: one with the breaks issue with Schamp?
Speaker 3: Go ahead, that's the one.
Speaker 16: I'm sorry, go ahead, just now?
Speaker 3: Yeah, yeah, no, no, Jay, I got it wrong. You're right,
Speaker 3: go ahead, sir.
Speaker 24: There's something that you might be able to use for
Speaker 24: the little leverage. I don't know specifically what Sean says
Speaker 24: or does, but in every dealership Wanner, they always have
Speaker 24: posted somewhere and usually a paper that says passed the
Speaker 24: nine point safety inspection.
Speaker 1: Right.
Speaker 24: And if you can go to small claims and say, judge,
Speaker 24: this would have never passed under any reasonable circumstances, any
Speaker 24: kind of safety inspection, he's probably going to go no
Speaker 24: kidding to break.
Speaker 1: No no no. I agree with you if they make
Speaker 1: an actual representation, but certified just the word certify is
Speaker 1: not is not that representation.
Speaker 19: But I Jay, I agree with you.
Speaker 1: So if you can show that he said the breaks
Speaker 1: are good, or this past this or this did that.
Speaker 1: If you can show that in writing, I think you
Speaker 1: have a good chance. Deputy Chopper. I'm going to get
Speaker 1: to you. I promised about North American ban line. It's
Speaker 1: very important to me. Plus LG refrigerators coming up. Go
Speaker 1: with a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 19: You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up, free no obligation comparison
Speaker 1: call Compass insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three all three seven
Speaker 1: seven to one.
Speaker 3: Help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate Man dot com to list your
Speaker 1: home with Remax Alliance three oh three nine two zero
Speaker 1: sixteen twenty two.
Speaker 15: Yeah, rip.
Speaker 1: You need so you don't have to.
Speaker 2: Run as a cam shooter's gonna help.
Speaker 11: Come.
Speaker 3: This is the Troubleshooter Show.
Speaker 1: No Tom Martinez, Tom marts you know your troubleshooter three
Speaker 1: oh three seven one three talk three oh three seven
Speaker 1: one three eight two five five. This hour brought to
Speaker 1: you by Excel Roofing. And I'm telling you you don't
Speaker 1: do better than Excel. You don't pay a cent till
Speaker 1: your content. There is absolutely no risk, no long term
Speaker 1: contract where they hold you to it if you change
Speaker 1: your mind, no penalties, and they will do a complete
Speaker 1: detailed inspection without ever signing anything. They don't make you
Speaker 1: sign at the door, they don't rush you into anything,
Speaker 1: they're not high pressure, and they're great people.
Speaker 3: The only roofer I've used over.
Speaker 1: My last forty five years Excel ex Cel, Excel Roofing
Speaker 1: dot Com. YEP. Now let's go to the phones. Jefpidy Chopper,
Speaker 1: tell me what is going on with North American. It's
Speaker 1: not really North American. It's this lousy, good for nothing company.
Speaker 1: I call them STSU Transport or STS transfer in Storage,
Speaker 1: Seaver's Transferring Storage. They had a number of names. They've
Speaker 1: only in STS Relocation. They've only been in business a year.
Speaker 1: They suck, and they have false ratings in my opinion,
Speaker 1: and a great rating with a Better Business Bureau.
Speaker 3: To be fair, I'm going to say that, but the Better.
Speaker 1: Business Bureau, I mean, come on, these people are stonewalling
Speaker 1: us the mere fact they won't talk about this guy
Speaker 1: that paid in full, paid in full and can't get
Speaker 1: his stuff put an air tag on it hasn't even
Speaker 1: moved yet, and he and he was promised it a
Speaker 1: few days ago. What's going on?
Speaker 25: Well, Tom, you said it. I was very nice.
Speaker 7: I called him.
Speaker 25: I said I was from the show. All I wanted
Speaker 25: to do was please hear his side of the story,
Speaker 25: and I'm calling about GM both.
Speaker 7: That was it.
Speaker 1: He hung up, of course, because he's a in my opinion,
Speaker 1: he's a sleeze bag, a frickin' sleeze bag. In fact,
Speaker 1: it's going to go on the sleeve Brigade for everyone
Speaker 1: to know.
Speaker 16: We need to up the number.
Speaker 1: Oh yeah, yeah, I mean these guys think you think
Speaker 1: you can screw people and get away with it.
Speaker 3: Guess what you can't. Because I'm still on the air.
Speaker 1: I know a lot of people for forty five years
Speaker 1: been wishing I wasn't on the air and been trying
Speaker 1: to take my place and trying to say or get
Speaker 1: me off the air. But it ain't gonna happen right now. Well,
Speaker 1: I mean, God willing and the sun don't shine. But okay,
Speaker 1: SCS Relocation here's the number. You should let him know
Speaker 1: you heard about them on the show. And they suck,
Speaker 1: just like SHOMP sucks. By the way, that organization has
Speaker 1: gone right downhill.
Speaker 3: Shomp Automotive Group. They suck.
Speaker 1: It's too bad that we have sucky groups like this,
Speaker 1: isn't it. STS Relocation also known as severs. They suck, suck, suck.
Speaker 1: And these people, by the way, here's the uh, here's
Speaker 1: the number.
Speaker 3: Three, three, seven, seven, six, eighty five twenty nine. They suck.
Speaker 3: That's all I can say. What do you call it
Speaker 3: when you.
Speaker 1: Can't get through and you've paid in full and all
Speaker 1: of your stuff is sitting in Longmont and they won't
Speaker 1: even answer.
Speaker 3: You think about that.
Speaker 25: The nice thing is Tom Jimmy does answer, so everyone
Speaker 25: can tell that Jimmy, I know about it.
Speaker 1: Yeah, say Jimmy, listen, this isn't right, this is wrong,
Speaker 1: And Jimmy, don't say that we're not looking for both
Speaker 1: sides of the story. Don't ever say that you've hung
Speaker 1: up on us three times now, and don't say, Jimmy
Speaker 1: that we that. Then give you a chance, Jimmy, and
Speaker 1: don't say, Jimmy that we don't know your true story,
Speaker 1: because we know you changed your name, and we know
Speaker 1: the last company got sucky reviews and this company gets
Speaker 1: great reviews and it's.
Speaker 3: In business one year.
Speaker 1: How's that?
Speaker 3: How is that? Something funny's going on?
Speaker 15: Right?
Speaker 1: Three zero three seven seven six eighty five twenty nine.
Speaker 1: That's STS relocation yep. So people what you can do
Speaker 1: and by the way, you can even do a chat
Speaker 1: their Uh, you can chat on their website, although nobody
Speaker 1: comes there when you go to there to chat.
Speaker 3: Three oh three seven seven six eighty five twenty nine.
Speaker 1: Come to SGS relocation where we take your stuff, put
Speaker 1: it away, and you don't hear from us again.
Speaker 3: Of course you get to pay us in full.
Speaker 1: They call it worry free moving in storage, no matter
Speaker 1: of the distance. Yeah, worry free for you because you
Speaker 1: get the money up front. Sonsom, I can't stand these
Speaker 1: jeered Bob. What's going on with LG refrigerator? What's going on? Bob?
Speaker 22: Yeah? I should be taking my call Tom.
Speaker 3: Yes, sir, Bob, what's going on?
Speaker 15: Man?
Speaker 22: I've listened to you for a long time. I remember
Speaker 22: father John.
Speaker 1: Oh my god, that was a long time ago. What's
Speaker 1: going on with you?
Speaker 24: Oh?
Speaker 22: Anyhow, we bought a refrigerator Lows about not quite five
Speaker 22: years ago. It's still under factory warranty and it stopped
Speaker 22: working about a month ago. And we've had a couple
Speaker 22: of people look at it and it's the compressor.
Speaker 4: Oh yeah, but LG does nothing but mess with us.
Speaker 1: Well, let me ask you this though, it's unusual that
Speaker 1: you would have a refrigerator under warranty after five years.
Speaker 22: Well, it's under fact your warranty for five years. I
Speaker 22: guess the compressor is.
Speaker 1: So you are, so you're still under that warranty.
Speaker 22: Yes, okay, we even registered it. We registered the refrigerator
Speaker 22: when we bought it.
Speaker 3: No, I get it.
Speaker 1: So what do you mean they're messing with you? And
Speaker 1: how do you know the compressors.
Speaker 22: Out Well, I had two individuals look at it before
Speaker 22: we even tried to do the warranty thing, and they
Speaker 22: won't mess with it because it has that six hundred
Speaker 22: dollars in it's a it's a new refrigerant. So we
Speaker 22: called LG and we've got a case number or a
Speaker 22: workload or a work order, whatever you want to call it.
Speaker 22: But they say, well, you need this, you need that.
Speaker 1: We try need what what is okay?
Speaker 3: Hold on?
Speaker 22: They need a they need a receipt which we do
Speaker 22: not have. And one of the ladies we talked to
Speaker 22: from LG mentioned that, no, you don't need that with
Speaker 22: all this other stuff we have. And uh, as far
Speaker 22: as like registering it, and we know the date we
Speaker 22: bought it because we registered it.
Speaker 1: Are they denying that they are? Is that what they're saying?
Speaker 1: They can't prove you own it or they can't prove
Speaker 1: it's under.
Speaker 22: Warrant you, Well, I don't know. They just want a
Speaker 22: bunch of stuff. We can't give them, Well, a bunch
Speaker 22: of stuff, a receipt which we do not have, and
Speaker 22: we've we've taught.
Speaker 24: We've even gone to lows.
Speaker 22: We've called even today, we have even personally gone to
Speaker 22: lows to try and get a receipt. Well, they don't
Speaker 22: go back that far.
Speaker 3: What else?
Speaker 1: And if okay, they want purchase documentation? What else?
Speaker 22: Well, that's it. They just put us off.
Speaker 3: Is that all they want?
Speaker 1: If you give them purchase information, that's all they want.
Speaker 22: It seems like, yes, my wife does all this. She
Speaker 22: wouldn't call you. So I said, well, okay, did.
Speaker 1: You buy it on credit card?
Speaker 22: We did, but we don't know which one. And my
Speaker 22: wife has looked on every credit card we have, and
Speaker 22: we didn't buy it on the Low's credit card.
Speaker 1: And so when you're sure that if they look up
Speaker 1: the serial number, they don't show the warranty registration.
Speaker 22: They do show the warranty, and they show because we
Speaker 22: gave them that little tag they asked for. You know,
Speaker 22: there's a tag when you open the door.
Speaker 11: That gives it.
Speaker 1: Yeah, but does it show it was does it show
Speaker 1: it was registered in your name?
Speaker 22: As far as I know, yes, Well.
Speaker 3: Then that's all you should need.
Speaker 1: I don't get it.
Speaker 22: I know it, thank you, that's what we will.
Speaker 1: I mean they what do you mean as far as
Speaker 1: you know, did they say it's registered in your name
Speaker 1: or not?
Speaker 22: Well, my wife talked to him, so I have to
Speaker 22: ask her. Yes, I think they did. I didn't talk
Speaker 22: to him. I can go and ask my wife.
Speaker 3: Well, why would they be cherking you around like this?
Speaker 22: The only thing I can figure out is they don't
Speaker 22: want to They don't want to fix it. At first
Speaker 22: she said, they can't find anybody in art. We bought
Speaker 22: it in Pueblo, we live in Lahunta. At first she said,
Speaker 22: we can't find anybody to fix it for you. Well,
Speaker 22: I found a guy in Fowler and I talked to
Speaker 22: him and he's waiting for LG to contact him.
Speaker 1: And uh, listen, hold on, I want to get Let's
Speaker 1: us take one step at a time.
Speaker 3: They don't even acknowledge it.
Speaker 1: Okay, they don't even acknowledge that this refrigerator is yours. Basically, yes,
Speaker 1: if they have warranty registration paperwork that says you registered it,
Speaker 1: and you can prove who you are, that should be
Speaker 1: all you need.
Speaker 3: So what you need to be a work order number? Nope,
Speaker 3: not yet.
Speaker 1: You need to You need to talk to one of
Speaker 1: my people who will call LG for you.
Speaker 3: I want to give this Kaschina.
Speaker 1: Is Deputy Bow taking cases or should we give this
Speaker 1: to dollar?
Speaker 3: Or what Deputy bo.
Speaker 23: Is not taking cases today?
Speaker 1: But we can only give it a dollar. What you're saying, Doc?
Speaker 1: Did he say anything?
Speaker 4: I thought I heard Doc on their website?
Speaker 3: All right, hold on a secon concir.
Speaker 1: Let's give this to dollar to just check out this
Speaker 1: warranty thing. This sucks, man, This guy's getting bounced around like.
Speaker 1: I hate when these companies treat people like crap? Kran,
Speaker 1: What is your question on saving money? Dear? What is
Speaker 1: your question?
Speaker 10: Hi?
Speaker 14: Tom?
Speaker 25: I just.
Speaker 26: I'm a little bit late getting into the game. My
Speaker 26: little grandchildren are nine and ten, and I've been meaning
Speaker 26: for years to start some sort of a savings account
Speaker 26: for them, or an IRA or my dad used to
Speaker 26: buy my kids like savings bonds.
Speaker 10: I don't even know if you can.
Speaker 26: Do that anymore. I can only start with about one
Speaker 26: thousand dollars for each one of them. And I want
Speaker 26: to know what you would suggest I do to maybe
Speaker 26: have something when they graduate from high school.
Speaker 1: Well, I'll tell you the safest stuff. I mean, a
Speaker 1: thousand dollars is easy to lose. So I'm going to
Speaker 1: tell you some of the safest stuff, and you want
Speaker 1: to keep it for how long?
Speaker 26: Well at least until they're graduating from high school, so
Speaker 26: about ten years. Thank you more.
Speaker 3: Okay, hold on and we'll talk about that coming up.
Speaker 1: Hold on, go with a sure thing Denver's best roofer
Speaker 1: Excel Roofing dot com.
Speaker 19: You don't pay a cent until you're content.
Speaker 1: Time for an insurance checkup free no obligation comparison call
Speaker 1: Compass Insurance paying too much your coverage at dozens of
Speaker 1: insurance companies find out now three all three seven seven
Speaker 1: to one. Help. You'll think you're his only customer when
Speaker 1: you choose Frank durand the real estate Man dot com
Speaker 1: to list your home with Remax Alliance three all three
Speaker 1: nine two zero sixteen twenty two. Hi Tom Martino, you're
Speaker 1: a troubleshooter. Now I'm looking up some investments since that
Speaker 1: is a hobby of mine for her at one thousand bucks,
Speaker 1: and it seems like the most if all you have
Speaker 1: was one thousand dollars. I'm going to give you an
Speaker 1: example and you can alter it based on years. If
Speaker 1: you did a treasury, A treasury is going to be
Speaker 1: the best bang for the buck for no risk. And
Speaker 1: you can do a t bill or a note or
Speaker 1: a bond, and the bonds are You can do a
Speaker 1: twenty year bond and you would approximately double your money
Speaker 1: with a twenty year bond. That's for one thousand dollars.
Speaker 1: If you did a bill, you would have a little less.
Speaker 1: And then if you did the treasury bill I mean
Speaker 1: a bill, excuse me, a note, you would have a
Speaker 1: little less. If you did a bill, you could actually
Speaker 1: have more if you kept reinvesting them in short term
Speaker 1: auctions and that would be a little more active, but
Speaker 1: zero risk. If you did another kind of municipal bond,
Speaker 1: you could do possibly better because you would you would
Speaker 1: annihilate your save your taxes, get rid of the taxes
Speaker 1: on it. So I would go for a safe fixed
Speaker 1: income bond or and I mean a corporate or private
Speaker 1: bond with a you know, really well rated like triple A.
Speaker 1: Or I would go for a treasury a US Treasury
Speaker 1: thing property of some kind. So that's what I would do,
Speaker 1: because that's simple, fast, risk free and safe. Now are
Speaker 1: you going to add to it over the years, fran.
Speaker 26: Yes, I want to add to it.
Speaker 1: Okay, if you want to add to it. This is
Speaker 1: a little bolder. Now, I'm going to tell you this
Speaker 1: straight up. It's bold, but it's guaranteed, it grows tax free,
Speaker 1: and it truly is a good system. You hear me
Speaker 1: talk about it all the time on this show. Depends
Speaker 1: on how what's your horizon. The horizon is going to
Speaker 1: be twenty years or less for these kids right before
Speaker 1: they need it.
Speaker 14: Yeah, well they're nine and ten, so you know, oh
Speaker 14: they started.
Speaker 11: Ten years late.
Speaker 21: Yeah you did, you know I did.
Speaker 1: But if you listen and friand there's nothing easy without thought, okay,
Speaker 1: but with thought, and I mean thought, you have some possibilities. Okay,
Speaker 1: you're not going to take a little amount of money
Speaker 1: and make a fortune, but you're going to make some
Speaker 1: safe money so that the treasury I'm still going to
Speaker 1: tell you treasury certificates or bonds I should call them.
Speaker 1: Bonds will do best. Okay, they will probably for that
Speaker 1: small amount of money. But if you and if you
Speaker 1: want to add to them, you can.
Speaker 3: You can.
Speaker 1: You can ladder them and buy them when they when
Speaker 1: the rates are up, and you can keep adding to it.
Speaker 1: The other one you can do is you could do
Speaker 1: something like take a life insurance policy on each of them. Now,
Speaker 1: I'm not recommending giant whole life policies. I'm talking about
Speaker 1: enough of a policy that allows you to overfund it.
Speaker 3: You've heard me talking about this.
Speaker 1: It's a real deal. I would do it with my kids.
Speaker 1: So what you do is you put one thousand dollars
Speaker 1: or you put so much a month or whatever, and
Speaker 1: what it does is it grows tax free as a
Speaker 1: cash value. Plus they have the life insurance, which is
Speaker 1: just frosting on the cake. Really. But when they get
Speaker 1: in their later years, even ten or fifteen years, they're
Speaker 1: able to borrow from that to go to college or
Speaker 1: to use it. And I say borrow from it because
Speaker 1: it comes out tax free, and then they don't have
Speaker 1: to pay it back. They can pay it back if
Speaker 1: they want, and they can pay it back with interest
Speaker 1: and grow it even further for later in their life
Speaker 1: if they want to keep it. Now, remember the purpose
Speaker 1: here is not to really have the life insurance. That's
Speaker 1: just an added benefit. The real purpose is to accumulate
Speaker 1: cash value tax free and borrow it tax free, and
Speaker 1: then if you don't want to pay it back, the
Speaker 1: life insurance proceeds pay it back. So it's it's really
Speaker 1: a good vehicle for college. But you can also do
Speaker 1: actual college plans as well that will grow a tax
Speaker 1: free and they can take it out tax free if
Speaker 1: it's used for college. So you know, I think I
Speaker 1: think that one is a five twenty nine. So you
Speaker 1: put it it's Tom four to twenty nine.
Speaker 13: Yeah, that's a great idea.
Speaker 6: That's what I was gonna.
Speaker 1: I think it's a five to twenty nine, right, it
Speaker 1: doesn't matter whatever it is.
Speaker 3: It is.
Speaker 1: So I think I think it's where did you get
Speaker 1: the number? Maybe maybe I'm wrong, but where did you
Speaker 1: get four twenty nine?
Speaker 13: I thought I remembered from what we did with our kid.
Speaker 1: Okay, okay, No, it's a five twenty nine. I just
Speaker 1: looked it up.
Speaker 13: I wonder we couldn't he couldn't go to college.
Speaker 1: Yeah, the five twenty nine grows tax deferred withdrawals or
Speaker 1: tax free if used for college.
Speaker 3: That's a really good one too.
Speaker 14: And then Tom, do.
Speaker 21: You meant a man?
Speaker 26: Do you recommend anyone I talked to about doing this?
Speaker 26: Do you have someone on your referral list?
Speaker 1: Yes?
Speaker 26: Could help me.
Speaker 1: Well, it's it's I'm gonna I'm just gonna be honest.
Speaker 1: With you, okay, And I don't mean like like it's
Speaker 1: a bad thing to be honest, but with such a
Speaker 1: small amount there, I want to give you someone who
Speaker 1: doesn't care about it being small. Do you know what
Speaker 1: I'm saying?
Speaker 3: Because yeh, thank you.
Speaker 1: Yeah, because there are people that are going to try
Speaker 1: to talk you into bigger things, and I'd rather you
Speaker 1: not be talked into bigger things, if you know what
Speaker 1: I'm saying, I'd rather you do what you can when
Speaker 1: you can, so you know what, So for the for
Speaker 1: the five twenty nine, goodness, anybody can help you with that?
Speaker 1: A five twenty nine you can do on your own.
Speaker 1: In other words, you can go on. Are you sophisticated
Speaker 1: at all? As far as opening up accounts and just
Speaker 1: you know, having the discipline to manage it because five
Speaker 1: twenty nine is there's no tax returns, there's nothing to do.
Speaker 1: You just open the account and if you can do
Speaker 1: it on your own, I'll tell you what I want
Speaker 1: you to do. If you go online and and and
Speaker 1: just I'm going to try to find I think even
Speaker 1: some banks have five it's a five twenty nine. I
Speaker 1: think that after giving it second thought, that's going to
Speaker 1: be probably one of the best things you can do.
Speaker 3: Where can I open a five twenty nine.
Speaker 1: I'm going to ask and then if you if you
Speaker 1: have a problem, call me back. I actually, okay, hold on,
Speaker 1: so I'm just trying to I'm just asking right now
Speaker 1: this uh my computer here to find out where we
Speaker 1: can open them state sponsored plans. Yeah, there is, there
Speaker 1: was a state plan because I went to the state
Speaker 1: site there and there's other online platforms, so I would
Speaker 1: do And by the way, you don't have a you
Speaker 1: don't have a financial advisor, right? No, okay, that's okay,
Speaker 1: you don't need one. I mean not if you don't
Speaker 1: have a I would start saving for college dot com.
Speaker 1: Just start at that site. Just read about stuff. Call
Speaker 1: you can always call me back, okay. And if I
Speaker 1: mean that sincerely, because I don't want you to get ripped.
Speaker 1: I want you to get something good going on here.
Speaker 1: So you can always call me back on the three
Speaker 1: oh three Martino number and remind us that we talked
Speaker 1: about this and we'll call you back, all right, three
Speaker 1: oh three seven one three talk seven one three eight
Speaker 1: two five five. Elite Garage Floors is with me today
Speaker 1: in TJ. And I've had some questions about garage floors.
Speaker 1: But I will tell you this, they're one of the
Speaker 1: few people that do this guaranteed uh guaranteed floors, and
Speaker 1: they're good people, no money down, and they have the
Speaker 1: lowest prices. So with elite garage floors. He showed me
Speaker 1: something I didn't know about, and I'm telling you, had
Speaker 1: I known about it, more people might opt for this
Speaker 1: kind of thing. If you have a bathroom, for example,
Speaker 1: let's say a basement bath or or some concrete floor. TJ.
Speaker 1: I didn't realize that you can make them look like marble.
Speaker 3: That is unbelievable.
Speaker 5: Yes, Tom, we can make them look That looks so incredible.
Speaker 1: So it's shiny and it looks like marble.
Speaker 3: What else can you mimic?
Speaker 1: I thought all you did was that those paint chip
Speaker 1: kind of granules which look like you know, I like them.
Speaker 1: I call them a POxy floors. They're not, but I
Speaker 1: love garage floors. Take that, But can you do like smooth?
Speaker 1: If somebody in their garage wanted gray, just plain gray,
Speaker 1: can you do it?
Speaker 5: We could do plain gray. We just tell people it's
Speaker 5: gonna be in like an ice rink.
Speaker 17: No, I know it.
Speaker 1: No, it's dangerous.
Speaker 15: Damn.
Speaker 1: What about that marble floor? Is that slippery? One went? Yes,
Speaker 1: But so if you had that, obviously you don't want
Speaker 1: it in a bathroom. You want it somewhere where it's
Speaker 1: not going to get wet.
Speaker 5: Well, it's kind of like your hardwood floors. Yeah, you
Speaker 5: just had a little carpet on it in the bathroom.
Speaker 6: And people do it all the time.
Speaker 1: Okay, Okay, I see what you're saying. I mean, you
Speaker 1: have to use common sense when it comes to slippery surfaces,
Speaker 1: no matter what they are. Even tile can be slippery
Speaker 1: with regular tile. So can you make a floor patterned
Speaker 1: like tile?
Speaker 6: No?
Speaker 3: No, So you don't pattern it at all.
Speaker 1: You guys just do smooth finishes or textured finishes, but
Speaker 1: not in a design. Well, the marble's kind of like
Speaker 1: a design, but it's not, it's not you know what
Speaker 1: I mean. It's not like the what do they call
Speaker 1: that concrete that people pour that looks like cobblestone and
Speaker 1: all of that that that you know, everstone or pattern concrete.
Speaker 1: You don't do that, but you're but you can do
Speaker 1: you can do different finishes like a marble. You can
Speaker 1: do of course, all of the different all of the
Speaker 1: textures correct, Okay. Anyway, so as far as the durability,
Speaker 1: does it matter if it's textured or smooth.
Speaker 5: The smoother it's gonna scratch. So we put a little
Speaker 5: bit of sand in it. Okay, But yes, so that
Speaker 5: it's pretty good, okay.
Speaker 1: So yeah, because I think that the more textured ones
Speaker 1: they hide imperfections in my opinion, correct, Yeah, all right,
Speaker 1: and you don't have to clean them as often.
Speaker 6: Correct.
Speaker 1: All right.
Speaker 3: We got more that by the way.
Speaker 1: That's ELITEGF dot com Elite Gruage for seven two zero
Speaker 1: nine three nine two four four eight. We have more
Speaker 1: coming up. Go with a sure thing Denver's Best roofer
Speaker 1: Excel Roofing dot com.
Speaker 19: You don't pay a cent until you're content.
Speaker 1: Three time for an insurance check up free no obligation
Speaker 1: comparison call Compass Insurance paying too much your coverage at
Speaker 1: dozens of insurance companies find out now three oh three
Speaker 1: seven seven to one help. You'll think you're his only
Speaker 1: customer when you choose Frank durand the real estate Man
Speaker 1: dot com to list your home with Remax Alliance three
Speaker 1: oh three nine two zero sixteen twenty two. Hi, Tom Martino,
Speaker 1: your troubleshooter three oh three seven one three talk three
Speaker 1: oh three seven one three eight two five five. Let's
Speaker 1: talk to LJ. LJ. What's going on?
Speaker 21: Good afternoon, How are you good man?
Speaker 1: What's happening?
Speaker 15: Hey?
Speaker 21: I wanted to know. You know, when they give the
Speaker 21: express lanes on I twenty five, they run north and
Speaker 21: south right, they started putting the cameras in for people
Speaker 21: that were jumping the double line.
Speaker 1: That's right, man.
Speaker 3: So many people are getting those tickets.
Speaker 21: Yes, So I was wondering if those are the same
Speaker 21: validity as the old camera tickets that they used to give.
Speaker 21: And then people would say, again, I don't know if
Speaker 21: it's true. People would say, oh, it's not a real because.
Speaker 1: They're all real. But let me let me explain something.
Speaker 1: They're all as real as a regular ticket, a regular
Speaker 1: here's the difference. A regular ticket is real, but a
Speaker 1: regular ticket is an accusation. It's not an adjudication. Now,
Speaker 1: what makes the regular written ticket hand it to you
Speaker 1: different or more powerful is that it's also a summons
Speaker 1: to appear. So if you don't want to pay, you
Speaker 1: don't appear, there will be a judgment rendered or you
Speaker 1: will have an arrest warrant issued. Okay, Okay, that's the difference.
Speaker 1: But when you are mailed a ticket, in this case,
Speaker 1: a photo ticket, they can't arrest you, and they and
Speaker 1: and nothing happens. If you don't, I shouldn't say nothing happened.
Speaker 1: They nothing can happen until they serve you. Okay, that's
Speaker 1: the difference. There are some cases. Listen to this though.
Speaker 1: There are some cases where states have started to and
Speaker 1: municipalities have started to change laws where the mailing of
Speaker 1: it is a legit summons to show up, but those
Speaker 1: are few and far between.
Speaker 21: Okay, that makes sense, all right, Okay.
Speaker 1: Okay, So that's what's going on right now with photo tickets.
Speaker 1: The way they differ is that they are not served,
Speaker 1: whereas a ticket handed to you is a summons to appear.
Speaker 1: So you have to do either or you cannot ignore it.
Speaker 1: You can ignore a mail ticket, Okay, if that makes sense.
Speaker 21: Yes, Okay. The reason I was asking, I know our
Speaker 21: daughter got one, but now she says that they had
Speaker 21: an accident and she moved over and then got back
Speaker 21: in once the accident was there. But I'm like, we
Speaker 21: don't have proof that there was an accident. I don't
Speaker 21: think so i'll have to Now, I will.
Speaker 1: Tell you this if you're allowed to write it. They
Speaker 1: asked for an explanation, sometimes I think I haven't.
Speaker 21: I haven't looked at it.
Speaker 11: So okay, I think.
Speaker 1: You can send in an explanation and then it's adjudicated.
Speaker 1: We had one listener who has had an excuse of
Speaker 1: something where brakes were jammed on he had to swerve
Speaker 1: out or something, and they denied it. But I don't.
Speaker 1: I think if there was a legitimate accident that was
Speaker 1: logged on that road, I think they would forgive it,
Speaker 1: because truly they're not out to cheat people. Sure, so
Speaker 1: I would try it.
Speaker 21: I'll have to look, I'll have to look at the
Speaker 21: ticket or whatever. So okay, I figured if anybody knew,
Speaker 21: it would be you.
Speaker 1: Yeah. But man, we ran across this a few times.
Speaker 1: So thanks for calling. Three oh three seven one three
Speaker 1: eight two five five. So now let's see Andrew. Wait
Speaker 1: is Andrew? Is uh? Andrew? Go ahead? Is this a
Speaker 1: new call Andrew or not?
Speaker 16: Yeah?
Speaker 15: Hello?
Speaker 1: Yeah, what's going on? Man?
Speaker 25: I was just.
Speaker 15: Curious, you know what you're talking about earlier, like if
Speaker 15: when somebody buys a used car, if it would be
Speaker 15: if people do it, or if it's possible to say,
Speaker 15: take it for a test drive and then if you
Speaker 15: like the car, you take it back and then say
Speaker 15: the next day you want to come back again and
Speaker 15: take a test drive. And when you do that, you
Speaker 15: actually take it to like a shop with an appointment
Speaker 15: to look at it.
Speaker 1: Well, you don't have to do all. I mean, technically
Speaker 1: you should be able to do this. I mean, sure
Speaker 1: you can test drive it and all that, and then
Speaker 1: you could, but when you test drive it, I don't
Speaker 1: think you can take it to get checked. Legitimately, it's
Speaker 1: not your property until you ask permission. But any good shop,
Speaker 1: I mean it's just me, any good dealer selling a
Speaker 1: car will not have a problem with you doing a
Speaker 1: pre buy purchase inspection a pre buy inspection. No one will,
Speaker 1: I mean unless they're bad.
Speaker 19: They're bad.
Speaker 1: People like Rocky's Autos used to allow people to get
Speaker 1: the car checked if they want. Anybody should let you
Speaker 1: get the car checked. If they say no, you can't
Speaker 1: check it, then I wouldn't buy it.
Speaker 16: It's that simple, got true.
Speaker 3: So you don't have to like sneak.
Speaker 1: In other words, you don't have to say I'm going
Speaker 1: on a test drive and then have an appointment set up. Okay,
Speaker 1: you can just be right out in the open and say, listen,
Speaker 1: I'd like to take this to my mechanic. I really
Speaker 1: want to buy it. I'd like to take it to
Speaker 1: my mechanic to have it checked out. Now they say, well,
Speaker 1: you got to buy it first or then you get
Speaker 1: a refund, and no, no, I wouldn't do any of that.
Speaker 1: So most places will do that for you. Or if
Speaker 1: some places used to do this, give you a seven
Speaker 1: day no questions asked return so long as the car's
Speaker 1: not damaged. So you could do something like that as well.
Speaker 1: Now I forget who used to do that. In fact,
Speaker 1: they might still do it. There's a there was one
Speaker 1: car dealer that was doing a no question asked money
Speaker 1: back guarantee in so many days. If that's the case,
Speaker 1: then there's no risk. You go have a checked. If
Speaker 1: you don't like it, you take it back. What are
Speaker 1: you thinking about buying?
Speaker 15: By the way, I was just curious.
Speaker 11: It was for my.
Speaker 15: Steps. We're looking just at some vehicles for.
Speaker 1: Them, so okay, and again that would be a good
Speaker 1: indication if someone's legiti or not, if they'll let you
Speaker 1: take it out I'm Tom Martine. We have to take
Speaker 1: a quick break. A probid Energy dot com another solar company,
Speaker 1: really good at what they do. Probid Energy dot Com.
Speaker 1: Go with a sure thing, Denver's best roofer Excel Roofing
Speaker 1: dot Com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up free, no obligation. In comparison,
Speaker 1: call Compass Insurance. Pay too much your coverage at dozens
Speaker 1: of insurance companies find out now three all three seven
Speaker 1: seven to one. Help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the real estate man dot
Speaker 1: com to list your home with Remax Alliance three all
Speaker 1: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 1: your troubleshooter three all three seven to one.
Speaker 3: Three talks seven one three eight two.
Speaker 1: Five five of them. You get to the phones here
Speaker 1: and I just want to tell you, Denver Regen dot Com.
Speaker 1: I am the jury's out, still doing good. I'm going
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Speaker 1: That's Denver Regen dot com. All right, so back to
Speaker 1: the phone. Oh, I don't have any calls holding. That's
Speaker 1: good because we only have a few minutes left. I'll
Speaker 1: finish up with TJ Elite Garage floors seven two zero
Speaker 1: nine three nine two four four eight. And I wanted
Speaker 1: to make a note because this is very important. People
Speaker 1: on this show. We learned about, in my opinion, a
Speaker 1: bad actor in the moving business, and that is STS
Speaker 1: Relocation in Longmont. They're not responding to this consumer. He
Speaker 1: paid in full, They have his stuff, they haven't even
Speaker 1: moved it yet.
Speaker 3: They promised it would be there a few days ago.
Speaker 1: And in West Virginia, and he's frustrated. He's out there.
Speaker 1: He doesn't know what to do. They're stonewalling. That's not
Speaker 1: a good that's not a good sign. Also, we noticed
Speaker 1: that they only been in business a year, but they
Speaker 1: have an excellent rating with a Better Business Bureau. Well,
Speaker 1: that's crazy that they changed their name. They were Sievers
Speaker 1: uh movie or Severs Transfer and Storage, and they moved
Speaker 1: they changed you to s t S.
Speaker 3: And that's the problem. So uh TJ. In finishing up,
Speaker 3: do you do a lifetime warranty?
Speaker 6: Yes, we do.
Speaker 1: That in itself is the reason to use you, bro,
Speaker 1: I'm serious. Elite GF dot com or right Eliah, Elite
Speaker 1: GF Right, Elite Crush Floors. Thank you for being here, man,
Speaker 1: We really appreciate it. Remember people, three oh three Martino
Speaker 1: for help spread that around three oh three Martino more
Speaker 1: tomorrow