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Speaker 1: I'm ct When I'm not busy being Arrow the podcaster,

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I live in the real world. I mean, everybody has

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to have a job, right Mine is CS customer service,

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you know, solutions relationships while keeping your team pumped up

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and motivated to keep that constant connection with each and

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every person who has chosen to stop into your location.

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Episode number one hundred and eighty Theft proof Cards, Pizzagate

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and missing post Malone Cookies. This is CTCs Transition Walk

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Day number one out of three kind of live performances

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Friday night. Man, it's been a while since I've been

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on that live stage unless you look at what I

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do in CS, because I've always said, this is not

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a job. I come here to perform. I love being

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with live people. It's like doing a live radio show.

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In fact, I've talked with a lot of radio people

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about that and they go, wow, I never thought of it.

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I mean, it's like the listeners are calling in, the

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listeners are doing something with you at all times. But

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you're right there at a grocery store and you're doing

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a live performance. So that's what it is. It's not

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a job, it's a choice, and it's a performance. You know,

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how would you redescribe your job? I'll see you and

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see us. I don't know how many months we've been

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waiting for this, but they finally got the locks for

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the cards, and man.

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Speaker 2: Be beat beat beat, beat beep, beep, like every five minutes,

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man be beat beep, beat beat beep. People don't know

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what's going wrong. Some people are calm about it, and

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other people are all freaked out. But yeah, so they

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now lock up when you when.

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Speaker 1: You don't go by a register, and that little computer

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inside those wheels says, huh uh, ain't gonna happen.

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Speaker 3: Be beat beat beat, beat beep.

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Speaker 1: So what's up with the due that was running through

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this sworm and cussion and basically doing bodily gestures in people.

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Speaker 3: I think he had breasts?

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Speaker 4: Uh No, I think it's schizophrenic maybe who was cursing

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at somebody on his way in.

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Speaker 3: And he went to the store and I could hear him,

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and if.

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Speaker 4: I couldn't tell exactly where he was at, and he, uh,

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he just kept on and kept on and I couldn't

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get a manager here, so I went to go find him.

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He's gonna tell him to leave, and he came up

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a different isle than me and he he flish like

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he was gonna punch air on one of our female associates.

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So they called the cops and then eventually they got

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here and they asked her she wanted to press charges

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on him, and she's like, no, he's gone, and then

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the guy goes outside and he throws a chair at

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the restaurant. Next story, Yeah, something that got us fucked up.

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Speaker 1: We currently have a pizza crisis. They want to buy

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an entire pizza from our bakery. That's that's sitting out

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and and what's happening is is that the bakery department

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where the pizza area will not sell her the pizza.

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They want to make her a brand new on a freshman,

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which I totally understand. I would rather have the fresh

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one as well, but she wants that one, the one

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that that's on display. And then you know they're selling

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individual pieces from so it's can be really interesting to

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find out how this is going to pan out. So

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what was the situation.

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Speaker 3: It's the dumbest thing. I have a hood. We're gonna

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do free, all right, So you got your pizza tonight.

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It's free, Thank you so much. What was the story? Author?

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Want to back.

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Speaker 5: Okay, so we've just been lazy, right and say that

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to the customer. And I told, I said, I said,

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so we're gonna tell a customer let's display. I said,

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that's not right. I said, Now you got meal ball

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system there, So.

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Speaker 3: I'm gonna have to go back here reiterate to her

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that we have those us in the case. They're not

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display all we bob.

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Speaker 1: Yeah, that's right, Yeah, that's right. Yeah, yeah, yeah, all right.

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So Chance is brought in something here and it's the

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not your average pretzel, which is Queens City Crunch. All right, man,

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you do the honors of opening that baby. So now,

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what what is this about?

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Speaker 3: I mean, is it is it? Is it a popular applica?

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Speaker 6: So lady can insights?

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Speaker 3: She just got back from where she's a bagger for

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a pretzel company. Yeah, and I said, that's that thinks

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that's really guilt. And it was nice to read that

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she came back with the bag of Oh we gotta

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try this out and this is locally made. Yeah, thinking

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that the name of this well area.

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Speaker 1: Well that's awesome, that's awesome because pretzels are like so huge.

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Are they covered with with there?

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Speaker 3: What do they have on it? What's the season? Who

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is this? Okay, well that's pretty good.

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Speaker 6: I like it.

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Speaker 3: What's the flavor because.

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Speaker 1: It's kind of like it's got a sweet little flavor too,

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but at the same time, it's got kind of spicy flavor.

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Speaker 3: Savory with a kick, the o G flavor. Mm hmm.

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So the Queens City Crunch pretzels made right here in

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our own hometown. Love it savory with a kick? I

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am not too strong. Do you think that was a

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theft towing down with all the shrimp too? Yeah? Yeah,

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that was a lot of sure. And they so they

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do they saw you and you see them or did

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you even know what they look like?

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Speaker 6: So that's all the grad And then because the cargo, yeah,

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with the whole bunch of items on sale, and I

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saw him with the bassa and then you just started

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looking in the car.

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Speaker 3: He said it down right there.

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Speaker 5: He was like, I'll be right back, yeah there, you see.

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Speaker 4: You see.

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Speaker 1: I think that's the way that that's are gonna happen now,

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because when the wheels walked up there, they're gonna start

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taking the red baskets and what Yeah, so that's now

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so we can't put a that Yeah, yeah, please do

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not move. There's more CTCs coming up next. Hey, thanks

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for coming back to CTCs. Transition Walk Day number two

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out of three. Had a live performance last night. My god,

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it was amazing. Our stage was about four feet above

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the crowd. They were screaming, they were singing as loud

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as they could, they were dancing. It was It was

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absolutely amazing. It's one of the greatest feelings in the world. Now,

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if I can only take all of that energy and

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put it inside a grocery store, we need to be

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great of CS came with their own dj Oh my god.

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Speaker 3: I would have that that store dancing all day and

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all night.

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Speaker 1: I'll see in CS. It's kind of the piss that

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they have these promotions up for post Malon's Oreo cookies

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and we don't have one of those cookies in the

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store at all. I mean, we did a couple of

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weeks ago, but why are they still promoting something that

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isn't here? What would you do put yourself in those

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manager's shoes. I realized there's a big deal going on

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with post Malone and Oreo cookies. But if you don't

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have the product in a way when it comes to marketing,

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doesn't that make people kind of disappointed with your store.

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Speaker 3: You never have what I want.

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Speaker 1: You never do. I don't know how to say this

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because I don't want to offend anybody yet. But the

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person you were just healthy, when they smell that valid

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do they not realize that they smell that balllet?

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Speaker 3: So that guy, I didn't you smell. But I do

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have a couple of customers that smell really, really really bad.

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Yeah that's one. I'm thinking all your breath and hope. Yeah,

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I mean, I mean seriously, like I've come so close

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here here now, this.

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Speaker 1: Is a real customer service. Actually had somebody come up

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to me and say, hey, you know I've always had

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that friendship with actor Bill Murray.

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Speaker 3: Yeah you have. If you've shown me emails and you've

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shown me text messages. What's going on.

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Speaker 1: Well, he's performing tonight in Charlotte, and I want to

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know where he is. And of course, instantly I wanted

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to say, that's not my job, man. My job is

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a grocery store. It's not to help you find concert tickets.

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But you know, but that didn't do that. I went

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the other way. What if it would have been me?

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And you know, people at grocery stores are very much

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in touch.

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Speaker 3: What did I do?

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Speaker 1: Of course, I went and I found out where the

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tickets were, and yes, he is in town tonight. And

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to see the smile on the woman's face, it was

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just just priceless. So what were you doing in the

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principal's office? We saw that you were looking at the video.

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Speaker 3: Yeah, we got another employee.

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Speaker 4: So we had to let somebody go recently because I

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had noticed they were walking out with that expence stuff.

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But I'm und to solve them checking out and long

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story short, little dot investigation, and I let him go.

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Speaker 1: But you know, that's a big thing with grocery stores

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in retail. I do I mean that's like that most

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stuff is from employees.

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Speaker 4: Oh?

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Speaker 3: Absolutely, I think that's and they when we got hired

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in this company, they said that in the video. And

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then the other thing. Did you see that? See what for?

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Speaker 4: Oh my god, she's got like fucking four hundred seeds

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of caligen something. And then I'm sorry, But and then

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here recently, this new gentlemanly hired. He's a young guy.

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I started seeing the other day. I started seeing similar trends.

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So I let them know so they can look into it.

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We think it's legit because we watched it on camera.

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It looks like you do pay. But his behaviors are

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tying it up in a bag. All right, it's time

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for a taste test. Alani is known for their power drinks,

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which they're good. They've got a good little kick. But

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then we were shocked chance and I with that. Alani

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now has a protein bar. Man, this, this is this

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is gooey. This has got more caramel than a than

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a sneakers bars. Oh my god, it's good, like for

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a protein guard that isn't saying good.

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Speaker 3: Doesn't even taste like a protein bar.

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Speaker 4: Me.

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Speaker 3: They taste past I don't like. Wow, that is good

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and I'll be dying. Yeah, for sixty six cents.

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Speaker 1: Oh, there is still so much to go with CTCs.

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Thanks for coming back to CTCs. Transition Walk Day number

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four out of four. Helln lujah, my god, it's cold

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out here in this forest. A transition walk is taking

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the time to step into a place like a forest

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or a city street, a park, just a place where

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you can just go and listen to your transitions to

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understand them better.

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Speaker 3: Got my god. On today, I call that replenishing.

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Speaker 1: You know, we surround ourselves with so many takers in

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our everyday world, many of them we don't even know,

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and they take and they take, and they take and

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they take, and in that moment you become even more empty.

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And the thing is is that we try to fill

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that emptiness with shopping, false hopes, lies to ourselves, and

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so you become really super empty and forget that your

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main purpose on this planet really is to serve people,

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to be in the community, to do something other than

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just take, take, take or share, share, share. There has

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to be a balance, and that's what a transition walk

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is is looking at yourself in the mirror basically and saying, okay,

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let's find that balance.

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Speaker 3: I'll see in cus.

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Speaker 5: I don't know.

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Speaker 1: These automatic locking systems and the cards, what a pain

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in the butt they're turning out to be. You know,

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people are completely unknown, They're they're just taking their groceries out.

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Speaker 3: Maybe something didn't click.

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Speaker 1: At the register, but they get to the doors inclimbing, inclining.

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So I get here and I've already done three cards

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within four minutes, So I don't know. It's becoming an

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irritant to our guests. A couple from Pennsylvania who was

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getting a store card, and I had to make the

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emergency announcement that somebody was right in the midst of

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stealing something from the store and they're sitting there going,

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I've never experienced that before. And so but then we

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caught the person and they again said, I've never seeing

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something like this before. So but I said, this is

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very real, that that happens to us all the time,

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and so we got to work together as a team.

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So they got to see the announcement, which then followed

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with I've never seen this before. Makes it really fun.

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This happened once in a blue moon. Somebody has lost

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their shopping cart. It's full little groceries and she doesn't

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know where it is. It was up front here and

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then all of a sudden they totally disappeared. So now

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we've got a big mystery in our hands. But it's

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been a while. The big mystery is where it is

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the missing shopping carts. It took about fifteen minutes and

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three people from our department, but we finally found the

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shopping cart. Somebody had actually taken it by accident, and

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the way that they found it was they the woman

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identified the material that was inside the car and she goes,

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are we buying the same stuff? And the lady goes, oh,

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oh my god, this isn't even my cart. I am

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so sorry. But you know, fifteen minutes of fun. You know,

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there's an adventure there, a little bit of sure lack

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Home's action going on. A This is a good way

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to start wrapping up the weekend. You bust somebody with

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six twenty four packs of beer. If you don't think

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that that doesn't stick out like a sore thumb. My god,

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if you're gonna steal something, do it one twelve pack

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at a time, man, because you know, when I see

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this many in a row, that's telling me right away

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my eye is on you. And the cool thing is,

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I can't wait till you try to sneak out of

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the store and those wheels lock.

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Speaker 3: Up clink clink clink, clank clink clank line.

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Speaker 1: Because you're busted. You're busted, and that cart isn't gonna move.

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You might get one little case out, but you're not

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getting all.

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Speaker 3: Of those, not this time. And you didn't.

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Speaker 1: Well, there you have it, another exciting edition of CTCs.

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The upst the downs, to twist, the spins, the clank

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clank clangs from the new carts with their wacked wild wheels. Man,

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I would love to find out what's going on inside

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your business. Man, it's time to create your own podcast.

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Just have the courage and the confidence to create something

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that people are gonna talk about because you know, being

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at work. Make it fun, make it something that people

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can learn from as well on the outside. So I'll

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see you next week, all right,