Speaker 1: I'm ct When I'm not busy being Arrow the podcaster,
I live in the real world. I mean, everybody has
to have a job, right Mine is CS customer service,
you know, solutions relationships while keeping your team pumped up
and motivated to keep that constant connection with each and
every person who has chosen to stop into your location.
Episode number one hundred and eighty Theft proof Cards, Pizzagate
and missing post Malone Cookies. This is CTCs Transition Walk
Day number one out of three kind of live performances
Friday night. Man, it's been a while since I've been
on that live stage unless you look at what I
do in CS, because I've always said, this is not
a job. I come here to perform. I love being
with live people. It's like doing a live radio show.
In fact, I've talked with a lot of radio people
about that and they go, wow, I never thought of it.
I mean, it's like the listeners are calling in, the
listeners are doing something with you at all times. But
you're right there at a grocery store and you're doing
a live performance. So that's what it is. It's not
a job, it's a choice, and it's a performance. You know,
how would you redescribe your job? I'll see you and
see us. I don't know how many months we've been
waiting for this, but they finally got the locks for
the cards, and man.
Speaker 2: Be beat beat beat, beat beep, beep, like every five minutes,
man be beat beep, beat beat beep. People don't know
what's going wrong. Some people are calm about it, and
other people are all freaked out. But yeah, so they
now lock up when you when.
Speaker 1: You don't go by a register, and that little computer
inside those wheels says, huh uh, ain't gonna happen.
Speaker 3: Be beat beat beat, beat beep.
Speaker 1: So what's up with the due that was running through
this sworm and cussion and basically doing bodily gestures in people.
Speaker 3: I think he had breasts?
Speaker 4: Uh No, I think it's schizophrenic maybe who was cursing
at somebody on his way in.
Speaker 3: And he went to the store and I could hear him,
and if.
Speaker 4: I couldn't tell exactly where he was at, and he, uh,
he just kept on and kept on and I couldn't
get a manager here, so I went to go find him.
He's gonna tell him to leave, and he came up
a different isle than me and he he flish like
he was gonna punch air on one of our female associates.
So they called the cops and then eventually they got
here and they asked her she wanted to press charges
on him, and she's like, no, he's gone, and then
the guy goes outside and he throws a chair at
the restaurant. Next story, Yeah, something that got us fucked up.
Speaker 1: We currently have a pizza crisis. They want to buy
an entire pizza from our bakery. That's that's sitting out
and and what's happening is is that the bakery department
where the pizza area will not sell her the pizza.
They want to make her a brand new on a freshman,
which I totally understand. I would rather have the fresh
one as well, but she wants that one, the one
that that's on display. And then you know they're selling
individual pieces from so it's can be really interesting to
find out how this is going to pan out. So
what was the situation.
Speaker 3: It's the dumbest thing. I have a hood. We're gonna
do free, all right, So you got your pizza tonight.
It's free, Thank you so much. What was the story? Author?
Want to back.
Speaker 5: Okay, so we've just been lazy, right and say that
to the customer. And I told, I said, I said,
so we're gonna tell a customer let's display. I said,
that's not right. I said, Now you got meal ball
system there, So.
Speaker 3: I'm gonna have to go back here reiterate to her
that we have those us in the case. They're not
display all we bob.
Speaker 1: Yeah, that's right, Yeah, that's right. Yeah, yeah, yeah, all right.
So Chance is brought in something here and it's the
not your average pretzel, which is Queens City Crunch. All right, man,
you do the honors of opening that baby. So now,
what what is this about?
Speaker 3: I mean, is it is it? Is it a popular applica?
Speaker 6: So lady can insights?
Speaker 3: She just got back from where she's a bagger for
a pretzel company. Yeah, and I said, that's that thinks
that's really guilt. And it was nice to read that
she came back with the bag of Oh we gotta
try this out and this is locally made. Yeah, thinking
that the name of this well area.
Speaker 1: Well that's awesome, that's awesome because pretzels are like so huge.
Are they covered with with there?
Speaker 3: What do they have on it? What's the season? Who
is this? Okay, well that's pretty good.
Speaker 6: I like it.
Speaker 3: What's the flavor because.
Speaker 1: It's kind of like it's got a sweet little flavor too,
but at the same time, it's got kind of spicy flavor.
Speaker 3: Savory with a kick, the o G flavor. Mm hmm.
So the Queens City Crunch pretzels made right here in
our own hometown. Love it savory with a kick? I
am not too strong. Do you think that was a
theft towing down with all the shrimp too? Yeah? Yeah,
that was a lot of sure. And they so they
do they saw you and you see them or did
you even know what they look like?
Speaker 6: So that's all the grad And then because the cargo, yeah,
with the whole bunch of items on sale, and I
saw him with the bassa and then you just started
looking in the car.
Speaker 3: He said it down right there.
Speaker 5: He was like, I'll be right back, yeah there, you see.
Speaker 4: You see.
Speaker 1: I think that's the way that that's are gonna happen now,
because when the wheels walked up there, they're gonna start
taking the red baskets and what Yeah, so that's now
so we can't put a that Yeah, yeah, please do
not move. There's more CTCs coming up next. Hey, thanks
for coming back to CTCs. Transition Walk Day number two
out of three. Had a live performance last night. My god,
it was amazing. Our stage was about four feet above
the crowd. They were screaming, they were singing as loud
as they could, they were dancing. It was It was
absolutely amazing. It's one of the greatest feelings in the world. Now,
if I can only take all of that energy and
put it inside a grocery store, we need to be
great of CS came with their own dj Oh my god.
Speaker 3: I would have that that store dancing all day and
all night.
Speaker 1: I'll see in CS. It's kind of the piss that
they have these promotions up for post Malon's Oreo cookies
and we don't have one of those cookies in the
store at all. I mean, we did a couple of
weeks ago, but why are they still promoting something that
isn't here? What would you do put yourself in those
manager's shoes. I realized there's a big deal going on
with post Malone and Oreo cookies. But if you don't
have the product in a way when it comes to marketing,
doesn't that make people kind of disappointed with your store.
Speaker 3: You never have what I want.
Speaker 1: You never do. I don't know how to say this
because I don't want to offend anybody yet. But the
person you were just healthy, when they smell that valid
do they not realize that they smell that balllet?
Speaker 3: So that guy, I didn't you smell. But I do
have a couple of customers that smell really, really really bad.
Yeah that's one. I'm thinking all your breath and hope. Yeah,
I mean, I mean seriously, like I've come so close
here here now, this.
Speaker 1: Is a real customer service. Actually had somebody come up
to me and say, hey, you know I've always had
that friendship with actor Bill Murray.
Speaker 3: Yeah you have. If you've shown me emails and you've
shown me text messages. What's going on.
Speaker 1: Well, he's performing tonight in Charlotte, and I want to
know where he is. And of course, instantly I wanted
to say, that's not my job, man. My job is
a grocery store. It's not to help you find concert tickets.
But you know, but that didn't do that. I went
the other way. What if it would have been me?
And you know, people at grocery stores are very much
in touch.
Speaker 3: What did I do?
Speaker 1: Of course, I went and I found out where the
tickets were, and yes, he is in town tonight. And
to see the smile on the woman's face, it was
just just priceless. So what were you doing in the
principal's office? We saw that you were looking at the video.
Speaker 3: Yeah, we got another employee.
Speaker 4: So we had to let somebody go recently because I
had noticed they were walking out with that expence stuff.
But I'm und to solve them checking out and long
story short, little dot investigation, and I let him go.
Speaker 1: But you know, that's a big thing with grocery stores
in retail. I do I mean that's like that most
stuff is from employees.
Speaker 4: Oh?
Speaker 3: Absolutely, I think that's and they when we got hired
in this company, they said that in the video. And
then the other thing. Did you see that? See what for?
Speaker 4: Oh my god, she's got like fucking four hundred seeds
of caligen something. And then I'm sorry, But and then
here recently, this new gentlemanly hired. He's a young guy.
I started seeing the other day. I started seeing similar trends.
So I let them know so they can look into it.
We think it's legit because we watched it on camera.
It looks like you do pay. But his behaviors are
tying it up in a bag. All right, it's time
for a taste test. Alani is known for their power drinks,
which they're good. They've got a good little kick. But
then we were shocked chance and I with that. Alani
now has a protein bar. Man, this, this is this
is gooey. This has got more caramel than a than
a sneakers bars. Oh my god, it's good, like for
a protein guard that isn't saying good.
Speaker 3: Doesn't even taste like a protein bar.
Speaker 4: Me.
Speaker 3: They taste past I don't like. Wow, that is good
and I'll be dying. Yeah, for sixty six cents.
Speaker 1: Oh, there is still so much to go with CTCs.
Thanks for coming back to CTCs. Transition Walk Day number
four out of four. Helln lujah, my god, it's cold
out here in this forest. A transition walk is taking
the time to step into a place like a forest
or a city street, a park, just a place where
you can just go and listen to your transitions to
understand them better.
Speaker 3: Got my god. On today, I call that replenishing.
Speaker 1: You know, we surround ourselves with so many takers in
our everyday world, many of them we don't even know,
and they take and they take, and they take and
they take, and in that moment you become even more empty.
And the thing is is that we try to fill
that emptiness with shopping, false hopes, lies to ourselves, and
so you become really super empty and forget that your
main purpose on this planet really is to serve people,
to be in the community, to do something other than
just take, take, take or share, share, share. There has
to be a balance, and that's what a transition walk
is is looking at yourself in the mirror basically and saying, okay,
let's find that balance.
Speaker 3: I'll see in cus.
Speaker 5: I don't know.
Speaker 1: These automatic locking systems and the cards, what a pain
in the butt they're turning out to be. You know,
people are completely unknown, They're they're just taking their groceries out.
Speaker 3: Maybe something didn't click.
Speaker 1: At the register, but they get to the doors inclimbing, inclining.
So I get here and I've already done three cards
within four minutes, So I don't know. It's becoming an
irritant to our guests. A couple from Pennsylvania who was
getting a store card, and I had to make the
emergency announcement that somebody was right in the midst of
stealing something from the store and they're sitting there going,
I've never experienced that before. And so but then we
caught the person and they again said, I've never seeing
something like this before. So but I said, this is
very real, that that happens to us all the time,
and so we got to work together as a team.
So they got to see the announcement, which then followed
with I've never seen this before. Makes it really fun.
This happened once in a blue moon. Somebody has lost
their shopping cart. It's full little groceries and she doesn't
know where it is. It was up front here and
then all of a sudden they totally disappeared. So now
we've got a big mystery in our hands. But it's
been a while. The big mystery is where it is
the missing shopping carts. It took about fifteen minutes and
three people from our department, but we finally found the
shopping cart. Somebody had actually taken it by accident, and
the way that they found it was they the woman
identified the material that was inside the car and she goes,
are we buying the same stuff? And the lady goes, oh,
oh my god, this isn't even my cart. I am
so sorry. But you know, fifteen minutes of fun. You know,
there's an adventure there, a little bit of sure lack
Home's action going on. A This is a good way
to start wrapping up the weekend. You bust somebody with
six twenty four packs of beer. If you don't think
that that doesn't stick out like a sore thumb. My god,
if you're gonna steal something, do it one twelve pack
at a time, man, because you know, when I see
this many in a row, that's telling me right away
my eye is on you. And the cool thing is,
I can't wait till you try to sneak out of
the store and those wheels lock.
Speaker 3: Up clink clink clink, clank clink clank line.
Speaker 1: Because you're busted. You're busted, and that cart isn't gonna move.
You might get one little case out, but you're not
getting all.
Speaker 3: Of those, not this time. And you didn't.
Speaker 1: Well, there you have it, another exciting edition of CTCs.
The upst the downs, to twist, the spins, the clank
clank clangs from the new carts with their wacked wild wheels. Man,
I would love to find out what's going on inside
your business. Man, it's time to create your own podcast.
Just have the courage and the confidence to create something
that people are gonna talk about because you know, being
at work. Make it fun, make it something that people
can learn from as well on the outside. So I'll
see you next week, all right,