1 00:00:00,760 --> 00:00:03,080 Speaker 1: Hey, I'm a ct When I'm not busy being air 2 00:00:03,240 --> 00:00:05,759 Row the podcaster, I live in the real world. I mean, 3 00:00:05,799 --> 00:00:08,080 everybody has to have a job, right Mine just happens 4 00:00:08,080 --> 00:00:12,960 to be CS customer service, you know, solutions relationships well, 5 00:00:13,039 --> 00:00:15,599 keeping your team motivated and pumped up to keep that 6 00:00:15,679 --> 00:00:18,640 constant connection with each and every person who has chosen 7 00:00:18,679 --> 00:00:22,120 to stop into your location. Episode number one eighty four. 8 00:00:22,600 --> 00:00:28,640 More management changes, Brother saving the most money and show scrubs. 9 00:00:29,079 --> 00:00:34,920 What show scrubs? Really? This is CTCs. 10 00:00:35,079 --> 00:00:38,759 Speaker 2: Transition Walk Day number one out of four. And I'm 11 00:00:38,960 --> 00:00:41,039 not in my normal forest atmosphere today. I had a 12 00:00:41,039 --> 00:00:43,079 movie premiere. I had to go to town, and so 13 00:00:43,200 --> 00:00:45,159 I always go to my favorite Greenway when I get 14 00:00:45,159 --> 00:00:47,920 back into town before I go into CS. So beautiful 15 00:00:47,920 --> 00:00:50,600 spring day. I got to get a workout program in 16 00:00:50,679 --> 00:00:53,320 as well. I've been doing that a lot, because you know, 17 00:00:53,399 --> 00:00:56,679 in CS or any type of retail, it's not if 18 00:00:56,719 --> 00:00:58,520 you get hurt, it's when you get hurt, and so 19 00:00:58,560 --> 00:01:00,960 it's all about the prevention of it all. Get inside 20 00:01:00,960 --> 00:01:03,560 the head and get inside the muscles. Hey, let's see 21 00:01:03,560 --> 00:01:07,280 if we can have ourselves a brilliant day today. I 22 00:01:07,319 --> 00:01:09,400 think I've said this a million times. I think there's 23 00:01:09,400 --> 00:01:11,920 more turnover at a grocery store than there is in radio. 24 00:01:12,159 --> 00:01:14,599 I mean, we're changing managers again, and this is like, 25 00:01:14,719 --> 00:01:17,359 I mean, this is only coming up on April, and 26 00:01:17,400 --> 00:01:18,319 this is our third. 27 00:01:18,120 --> 00:01:20,599 Speaker 3: Manager this year. So what are we gonna do. 28 00:01:20,640 --> 00:01:22,439 Speaker 2: It's a manager of the month club or something. But yeah, 29 00:01:22,599 --> 00:01:24,719 got a new manager, So that means the rules are 30 00:01:24,719 --> 00:01:28,920 going to change again. And now CTZ pet Feeve of 31 00:01:28,959 --> 00:01:31,079 the Week. Wow, we're just barely getting started with a 32 00:01:31,079 --> 00:01:33,319 week and I've already got pet peace. How about people 33 00:01:33,760 --> 00:01:36,920 that are talking on their smartphone, just really deep into 34 00:01:36,920 --> 00:01:40,120 a conversation, and they totally forget that underneath their arm 35 00:01:40,280 --> 00:01:42,599 right there at the armpit are the reusable bags that 36 00:01:42,640 --> 00:01:45,239 they want us to use. And then after you've got 37 00:01:45,280 --> 00:01:47,560 everything all bagged up, they go, oh, I need them 38 00:01:47,560 --> 00:01:49,879 in this bag instead, and. 39 00:01:49,799 --> 00:01:51,879 Speaker 3: You have to start all over. 40 00:01:52,400 --> 00:01:55,719 Speaker 2: And what's the problem. They're talking on the phone, not 41 00:01:55,760 --> 00:01:58,959 paying attention to everything that's underneath their armpit. 42 00:02:00,040 --> 00:02:01,680 Speaker 3: Think the rules are going to change over their permanent 43 00:02:01,760 --> 00:02:05,480 and who is to my well from him? You're kidding. 44 00:02:06,239 --> 00:02:08,520 We got on the warm, Oh we better get over 45 00:02:08,599 --> 00:02:16,759 the steeling. Let's mind out for you putting them up. Oh, okay, 46 00:02:16,800 --> 00:02:22,120 thank you. Just it goes off at the worst time, No, 47 00:02:22,199 --> 00:02:22,639 it doesn't. 48 00:02:23,000 --> 00:02:24,759 Speaker 4: The other day, I had a guy trying to walk 49 00:02:24,800 --> 00:02:25,960 out with the two cases of. 50 00:02:26,000 --> 00:02:27,719 Speaker 3: Mirror yeah, ship Ton of State. 51 00:02:28,240 --> 00:02:29,919 Speaker 4: And I stood in front of him as the wheels 52 00:02:29,919 --> 00:02:31,319 locked up, and he looked at me and I shook 53 00:02:31,360 --> 00:02:33,080 my head no, and he kept looking at me, and 54 00:02:33,120 --> 00:02:34,800 I go, you gotta receive, and he goes. 55 00:02:35,080 --> 00:02:37,240 Speaker 3: I went through. I said which one, which one? And 56 00:02:37,319 --> 00:02:39,319 he couldn't tell us what he killed. Yeah, So Derrek 57 00:02:39,360 --> 00:02:40,319 came out and Derry. 58 00:02:40,159 --> 00:02:42,759 Speaker 4: Goes, if I have to look at the cameras, I'm 59 00:02:42,759 --> 00:02:44,919 gonna get pissed. And the guy just threw his hands 60 00:02:45,039 --> 00:02:47,039 up and walked away from the park and I rang 61 00:02:47,080 --> 00:02:47,319 it up. 62 00:02:47,319 --> 00:02:48,800 Speaker 3: It was three hundred and fifty years. 63 00:02:51,719 --> 00:02:54,439 Speaker 2: I'm gonna go speak to this month's employee of the 64 00:02:54,439 --> 00:02:56,280 month give his reaction to us. 65 00:02:56,719 --> 00:02:59,080 Speaker 3: Donald Donald, Donald scared the hell out of me. How 66 00:02:59,159 --> 00:03:02,680 are you from playing a month he's doing gratulations? 67 00:03:02,719 --> 00:03:07,439 Speaker 2: Man? Okay, Yeah, well, well I figure everyone's got a 68 00:03:07,800 --> 00:03:10,080 Now everyone got a chance on the Wall of shame, 69 00:03:10,280 --> 00:03:12,479 right right? 70 00:03:13,400 --> 00:03:16,599 Speaker 3: Or am I am I the wall? Now that's going 71 00:03:16,960 --> 00:03:21,879 I'll do that. Oh yeah, that's you feel good about it? 72 00:03:22,240 --> 00:03:23,479 Speaker 1: No, illn care less? 73 00:03:23,479 --> 00:03:30,400 Speaker 3: Okay, okay, yeah, cool. Well I've heard Warren. It's because 74 00:03:31,120 --> 00:03:32,199 what a great job I do. 75 00:03:32,599 --> 00:03:34,599 Speaker 4: So I'm sure everyone makes it on the Wall of shame, 76 00:03:34,719 --> 00:03:36,919 or if they don't, they're not here long enough to make. 77 00:03:36,759 --> 00:03:38,039 Speaker 3: It on the wall. 78 00:03:38,120 --> 00:03:39,599 Speaker 1: Right now, I'm a joker. 79 00:03:40,840 --> 00:03:42,800 Speaker 3: Yeah, it's nice. It's nice to. 80 00:03:42,840 --> 00:03:46,000 Speaker 4: Get a you know, hat on the bottom, you know, 81 00:03:46,120 --> 00:03:47,680 let's take on the back or one of those. 82 00:03:48,159 --> 00:03:50,400 Speaker 3: Yeah, congratulations, thank you, buddy. 83 00:03:50,599 --> 00:03:51,719 Speaker 1: You're right with your man. 84 00:03:54,800 --> 00:03:57,120 Speaker 3: Transition Walk day number two out of four. 85 00:03:57,360 --> 00:04:00,800 Speaker 2: My god, very busy day inside the Pods studio today 86 00:04:01,080 --> 00:04:07,240 with Scott Payin, a retired undercover FBI agent. Oh my god, 87 00:04:07,280 --> 00:04:09,439 to get into his head and heart was just one 88 00:04:09,439 --> 00:04:10,879 of the most amazing things. 89 00:04:11,120 --> 00:04:12,120 Speaker 3: And you know, that's the thing about it. 90 00:04:12,159 --> 00:04:16,079 Speaker 2: When I talk with people about the podcasting, they go, so, 91 00:04:16,120 --> 00:04:18,800 who are you talking to expecting me to give them 92 00:04:18,879 --> 00:04:22,279 rockstar names and you know, famous chefs and things. I 93 00:04:22,319 --> 00:04:26,279 do get those on an occasion, but when you got 94 00:04:26,319 --> 00:04:29,160 somebody like Scott pain to me, they are the rock 95 00:04:29,160 --> 00:04:32,959 stars going undercover. Well, you talk about somebody who has 96 00:04:33,000 --> 00:04:36,439 to find his calm, who and now I've got to 97 00:04:36,480 --> 00:04:39,720 find my calm inside this beautiful forest on a beautiful 98 00:04:39,800 --> 00:04:42,480 day so I can take it to CS and do 99 00:04:42,560 --> 00:04:46,399 everything I can to find solutions and to make unhappy 100 00:04:46,399 --> 00:04:47,079 people happy. 101 00:04:48,160 --> 00:04:49,079 Speaker 3: This is how you do it, man. 102 00:04:49,199 --> 00:04:51,360 Speaker 2: You start the day off by getting a big hike 103 00:04:51,439 --> 00:04:54,399 in that hike. Oh no, no, no, this isn't a transition walk. 104 00:04:54,600 --> 00:04:57,519 This hike is going around with the broom and sweeping 105 00:04:57,560 --> 00:04:59,920 the entire store the first thirty minutes of your time here. 106 00:05:00,279 --> 00:05:02,680 Who I'll get the heart rate up. That's a big 107 00:05:02,720 --> 00:05:05,240 ass broom. But to me, it's part of the leadership. 108 00:05:05,399 --> 00:05:06,759 You know, you wanted other people to see you do 109 00:05:06,800 --> 00:05:08,600 it so they too can go into the next time. 110 00:05:09,600 --> 00:05:11,519 An older gentleman just came up to me here at CES. 111 00:05:11,600 --> 00:05:13,480 He's got a very serious look on his face, and 112 00:05:13,480 --> 00:05:16,040 he goes, hey, you guys know I come in here 113 00:05:16,079 --> 00:05:18,600 a lot, right. Sure, of course you're a park ranger. 114 00:05:18,639 --> 00:05:20,480 Of course we know who you are because you're dressed 115 00:05:20,519 --> 00:05:23,439 up like a park ranger all the time. Guys, I 116 00:05:23,480 --> 00:05:25,319 don't know how to bring this up, but I think 117 00:05:25,360 --> 00:05:28,120 it should be brought up. Okay, what's going on? This 118 00:05:28,199 --> 00:05:30,079 is the last time I was here? I got chicken. 119 00:05:30,120 --> 00:05:32,759 You guys have great chicken here, but there was something 120 00:05:32,920 --> 00:05:36,199 really wrong with my chicken and I just it had 121 00:05:36,279 --> 00:05:39,399 three legs and only one wing. Can I bring it back? 122 00:05:40,439 --> 00:05:42,839 They will build a rover and put it on Mars. 123 00:05:42,959 --> 00:05:46,000 They are building things with AI technology that is mind 124 00:05:46,000 --> 00:05:48,680 blowing to the planet, and yet they will not. 125 00:05:48,639 --> 00:05:51,959 Speaker 3: Change the egg carton. Oh my god. And people do 126 00:05:52,000 --> 00:05:53,959 not treat their eggs with respect at all. 127 00:05:54,199 --> 00:05:56,639 Speaker 2: So what happens is is that I'm unloading a full 128 00:05:56,720 --> 00:06:01,319 carton of eggs on the floor one because the lady 129 00:06:01,360 --> 00:06:03,319 turned them upside down, so I was trying to turn 130 00:06:03,360 --> 00:06:06,839 them right side up and boom, all twelve eggs shattering 131 00:06:06,879 --> 00:06:07,439 on the floor. 132 00:06:07,920 --> 00:06:10,519 Speaker 3: Come on, let's reinvent the egg carton. 133 00:06:11,639 --> 00:06:14,360 Speaker 2: I'm currently in the men's room and I have one 134 00:06:14,600 --> 00:06:18,439 big question, and I wonder if somebody else has the 135 00:06:18,439 --> 00:06:21,079 same question, which just never brings it up. In the 136 00:06:21,120 --> 00:06:24,959 men's room, next to the toilet, there's always like a 137 00:06:25,040 --> 00:06:29,439 river of water or something wet. Is it water? Does 138 00:06:29,439 --> 00:06:32,959 the toilet have a leak? Or are people leaking on 139 00:06:33,000 --> 00:06:35,920 the floor? And when you can't get that close to 140 00:06:35,959 --> 00:06:40,680 the toilet because there's water on the floor, do they 141 00:06:40,680 --> 00:06:43,639 add their leakiness to the mess. 142 00:06:45,199 --> 00:06:45,920 Speaker 1: God, but we. 143 00:06:45,920 --> 00:06:46,639 Speaker 3: Got to clean it up. 144 00:06:55,120 --> 00:06:58,040 Speaker 2: Transition Walk day number three at A four. A transition 145 00:06:58,160 --> 00:07:00,720 walk is putting yourself in a place where you can 146 00:07:00,720 --> 00:07:03,160 find your calm. I happen to be walking through this 147 00:07:03,279 --> 00:07:05,639 forest like I do each and every day because this 148 00:07:05,680 --> 00:07:07,399 way I can get away from everything. I'm not in 149 00:07:07,439 --> 00:07:10,600 the podcast studio, I'm not in CS yet. It's just 150 00:07:10,680 --> 00:07:13,839 me another nature. I get to see the deer, the hawks, 151 00:07:14,319 --> 00:07:16,920 I get to hear the birds of all things. So 152 00:07:17,000 --> 00:07:20,879 it's doing something for you, And sometimes people would say, well, 153 00:07:20,879 --> 00:07:23,439 that's pretty conceited doing something for you. 154 00:07:23,560 --> 00:07:25,439 Speaker 3: It's all about community. It should be sharing. 155 00:07:26,040 --> 00:07:27,480 Speaker 2: Yeah, but you're not going to be very good in 156 00:07:27,519 --> 00:07:31,199 the community if there's no love in you. Hey, I'll 157 00:07:31,199 --> 00:07:33,639 see you at the CS. I need to have a 158 00:07:33,639 --> 00:07:39,319 conversation here, sir, pretty seriously. Okay, okay, I noticed your signature. 159 00:07:39,519 --> 00:07:41,920 That's that's that's a me kind of signature when I'm kissed. 160 00:07:42,079 --> 00:07:44,240 Speaker 4: You know what's fucking funny is when I signed it, 161 00:07:44,279 --> 00:07:46,360 I said I'm gonna do a fucking ct signature. 162 00:07:47,000 --> 00:07:50,279 Speaker 3: I said, I'm going to be super fucking aggressive, and 163 00:07:50,319 --> 00:07:52,160 he goes, well, you do it? What what you want 164 00:07:52,160 --> 00:07:56,839 to do? I wrote that bitch, biggest fuck. Yeah, I'm 165 00:07:56,839 --> 00:07:59,160 taking after you because when when I saw it, I go, 166 00:07:59,240 --> 00:08:02,360 he's in a good mood. Oh yeah, yeah, I really did. 167 00:08:02,480 --> 00:08:04,160 Speaker 4: I was like, all right, I told you want to 168 00:08:04,680 --> 00:08:06,920 because I came in and something was short the other 169 00:08:07,000 --> 00:08:09,360 fucking day, and that it was until. 170 00:08:09,160 --> 00:08:11,000 Speaker 3: I ran on with four of the fun and we 171 00:08:11,000 --> 00:08:11,879 don't have to say the paper. 172 00:08:12,000 --> 00:08:14,360 Speaker 4: Yeah, so I'll side the ship out of the face. 173 00:08:15,199 --> 00:08:15,720 Speaker 3: There we go. 174 00:08:17,720 --> 00:08:23,000 Speaker 2: So they five, Yeah, alright, we're terrible. 175 00:08:23,879 --> 00:08:26,920 Speaker 3: Thirty two dollars on doctor Pepper. Oh that's Kuran, No 176 00:08:27,360 --> 00:08:29,120 it is. 177 00:08:31,079 --> 00:08:32,440 Speaker 4: Damn Oh. 178 00:08:34,120 --> 00:08:41,000 Speaker 3: Alright, all right, yeah, we love. 179 00:08:42,360 --> 00:08:42,399 Speaker 2: You. 180 00:08:43,440 --> 00:08:44,600 Speaker 1: Also welcome. 181 00:08:53,960 --> 00:08:56,200 Speaker 2: Something is horribly wrong with the lighting system here in 182 00:08:56,240 --> 00:08:58,720 the store today. Not all the lights are on, so 183 00:08:58,879 --> 00:09:02,120 it's a darkenst. This is usually a bright, happy place. 184 00:09:02,080 --> 00:09:02,600 Speaker 3: And I'll tell you what. 185 00:09:02,679 --> 00:09:04,919 Speaker 2: It's affecting the moods of everybody not having that big, 186 00:09:04,960 --> 00:09:07,080 bright light. But then some people have also said that 187 00:09:07,240 --> 00:09:08,919 they liked the idea that they're not hit by a 188 00:09:08,960 --> 00:09:10,039 light storm when they come in. 189 00:09:10,120 --> 00:09:12,440 Speaker 3: So but it's really screw up your mind, really bad. 190 00:09:12,600 --> 00:09:16,519 So people in bad moods today. Transition Walk day. 191 00:09:16,440 --> 00:09:18,600 Speaker 2: Number four out of four. Oh yes, I always on 192 00:09:18,679 --> 00:09:20,639 Dan number four where I've got to get my God on. 193 00:09:20,840 --> 00:09:23,840 I got to replenish the heart. There's just so much taking, 194 00:09:24,080 --> 00:09:27,120 you know, people coming in with these wild ass stories 195 00:09:27,159 --> 00:09:30,519 about I'm bringing this back because when I bought it, 196 00:09:30,559 --> 00:09:33,360 I didn't realize there was mold all over it, and 197 00:09:33,399 --> 00:09:35,600 it really looks like it's about two weeks old. You know, 198 00:09:36,080 --> 00:09:37,960 I buy the same product. I know what it looks 199 00:09:38,000 --> 00:09:40,399 like for me at home. I just don't bring it back. 200 00:09:41,120 --> 00:09:43,320 And then now that we're about ready to start a 201 00:09:43,320 --> 00:09:45,000 brand new month, I already know what's waiting for me 202 00:09:45,039 --> 00:09:47,399 when I get in there today. People that clear out 203 00:09:47,440 --> 00:09:50,759 their closets and they clear out their cabinets because they 204 00:09:50,799 --> 00:09:53,679 feel like, well, you know, I did buy it maybe 205 00:09:53,679 --> 00:09:56,639 a month or two months ago. I'll take it back 206 00:09:56,679 --> 00:09:59,840 and I'll buy something else because this didn't come in. 207 00:10:00,120 --> 00:10:02,440 I need this check, I need this money. I need 208 00:10:02,440 --> 00:10:05,559 to make something up here. And thank God I saved 209 00:10:05,559 --> 00:10:09,399 my receipt or those that don't bring in receipts, Oh 210 00:10:09,480 --> 00:10:11,759 my God in heaven, so I had to get my 211 00:10:11,799 --> 00:10:12,360 God on them. 212 00:10:12,440 --> 00:10:13,399 Speaker 3: I'll see you and see us. 213 00:10:14,399 --> 00:10:16,360 Speaker 2: Right out of the gate, a woman comes in with 214 00:10:16,480 --> 00:10:21,120 three gigantic bags of groceries. Oh man, they gave me 215 00:10:21,159 --> 00:10:22,279 the wrong groceries. 216 00:10:22,879 --> 00:10:24,600 Speaker 3: You know. I you know how people are. 217 00:10:24,639 --> 00:10:26,279 Speaker 2: You give them a list and they come back, well, 218 00:10:26,279 --> 00:10:27,919 all of these are the wrong groceries. 219 00:10:28,480 --> 00:10:29,240 Speaker 3: Maybe what we said. 220 00:10:29,360 --> 00:10:31,840 Speaker 2: The end of the month, people start bringing stuff back 221 00:10:32,120 --> 00:10:34,639 from their cupboards and you know, and you sit there 222 00:10:34,679 --> 00:10:38,919 and you go, it's frozen stuff. Yeah, yeah, Well it's 223 00:10:38,960 --> 00:10:40,759 all gonna have to be thrown away. And so you 224 00:10:40,879 --> 00:10:43,159 get in the hands of the managers immediately because I'm 225 00:10:43,200 --> 00:10:45,279 not making that decision. It was seventy eight dollars worth 226 00:10:45,279 --> 00:10:48,240 of food. You know, they got me. Everything was wrong. 227 00:10:49,279 --> 00:10:52,039 A guest comes in and has kind of a you know, 228 00:10:52,200 --> 00:10:55,240 not a stale look on their face. They've got a scrubber, 229 00:10:55,279 --> 00:10:57,559 you know where you scrub on on bathroom walls or 230 00:10:57,600 --> 00:10:59,919 the shower walls, and they've also got one that will 231 00:11:00,039 --> 00:11:01,320 grubbed the floor of the shower. 232 00:11:01,559 --> 00:11:03,200 Speaker 3: And they've got the cleanser. 233 00:11:02,919 --> 00:11:06,200 Speaker 2: For the for the for the cleansing the wall, and 234 00:11:06,240 --> 00:11:08,399 they've got the cleanser to clean the wall the soap. 235 00:11:08,919 --> 00:11:11,720 And she goes, My mom said, you got to get 236 00:11:11,720 --> 00:11:14,120 a bathroom scrub and get a couple of them. And 237 00:11:14,159 --> 00:11:16,519 get the scrubs of the weekend so we can get clean. 238 00:11:17,320 --> 00:11:20,360 She meant like aloof or one of those words, the 239 00:11:20,399 --> 00:11:22,639 stones that you put up against your skin. It wasn't 240 00:11:22,679 --> 00:11:25,039 this kind of shower scrub. 241 00:11:26,799 --> 00:11:29,000 Speaker 3: My god, is anything going to go right? Today? 242 00:11:29,440 --> 00:11:32,080 Speaker 2: Instacart delivers and what happens is a lot of these 243 00:11:32,159 --> 00:11:35,120 drivers they get like three and four different orders. 244 00:11:35,159 --> 00:11:37,399 Speaker 3: Well, they mixed up an order for one of our guests. 245 00:11:37,440 --> 00:11:39,399 Speaker 2: They shopped at our store, so the guests had to 246 00:11:39,480 --> 00:11:41,360 drive all the way back to the store, and they 247 00:11:41,360 --> 00:11:43,759 want credit for it, and they in fact, they want 248 00:11:43,799 --> 00:11:45,799 money right now so they can get the right stuff. 249 00:11:46,120 --> 00:11:50,000 But it's our policy that no, that's between you and instacart, 250 00:11:50,080 --> 00:11:52,919 not us. But we took the high road and we said, 251 00:11:53,080 --> 00:11:55,399 I'll say you what, call our one eight hundred number, 252 00:11:55,600 --> 00:11:57,639 tell them what's going on. They will credit you and 253 00:11:57,679 --> 00:11:59,000 we'll take care of the groceries for you. 254 00:11:59,039 --> 00:12:02,480 Speaker 3: Today. Sundays are always some of the most busiest days. 255 00:12:02,480 --> 00:12:04,519 Speaker 2: We were only supposed to hit a certain number today 256 00:12:04,799 --> 00:12:08,000 and it being just a few minutes before seven o'clock. 257 00:12:08,240 --> 00:12:11,000 I mean, we're already forty one thousand dollars over our 258 00:12:11,000 --> 00:12:13,360 projected goal today. So you know, you take a moment 259 00:12:13,440 --> 00:12:15,039 like that and you celebrate with your team, and you 260 00:12:15,080 --> 00:12:17,039 go around and you think every single one of them. 261 00:12:17,240 --> 00:12:20,679 Keep them motivated. Man, I'm very serious about them adding 262 00:12:20,799 --> 00:12:24,840 fuel to the fire. Today, two callouts for the nighttime team, 263 00:12:24,919 --> 00:12:27,159 So that means at eight o'clock tonight there's only going 264 00:12:27,200 --> 00:12:29,240 to be three of us, and then we lose somebody 265 00:12:29,240 --> 00:12:31,639 in self checkout, so it'll be down to just two 266 00:12:31,720 --> 00:12:35,879 of us until closing time. Oh my god, no call, 267 00:12:35,960 --> 00:12:39,200 no show those you know, And what is the accountability? 268 00:12:39,279 --> 00:12:42,840 I mean, does anybody really what happens when they when 269 00:12:42,840 --> 00:12:43,559 they write them up. 270 00:12:44,000 --> 00:12:45,159 Speaker 3: I think they should be doc pay. 271 00:12:45,480 --> 00:12:47,559 Speaker 2: Then again, I had a manager wants to tell me, well, 272 00:12:47,600 --> 00:12:50,240 they are doc paid. They're not getting paid anything for 273 00:12:50,360 --> 00:12:52,919 doing that. The one thing you cannot do in this 274 00:12:53,000 --> 00:12:55,480 store or any other store, do not ride your bike 275 00:12:55,679 --> 00:12:59,039 down our lanes. These two little snots. You know, it's 276 00:12:59,080 --> 00:13:00,759 like they come riding through, they go through the bar 277 00:13:00,919 --> 00:13:06,919 area where all the bottles are, right Jerry, Sorry, sorry, Okay, 278 00:13:07,039 --> 00:13:09,159 so they at least apologize this time around, but you 279 00:13:09,519 --> 00:13:10,480 can't be riding your bike. 280 00:13:11,759 --> 00:13:12,559 Speaker 3: Well, there you have it. 281 00:13:12,720 --> 00:13:16,279 Speaker 2: Another exciting edition of CTCs The Ups and downs, the twist, 282 00:13:16,279 --> 00:13:18,799 the spins, the whoa, whoa, woa, by god, did you 283 00:13:18,879 --> 00:13:22,360 just see that? And what about those moments where you go, 284 00:13:22,840 --> 00:13:25,039 there's no way in hell, there's no way in hell. 285 00:13:25,120 --> 00:13:26,960 You just said that to me. Oh yeah, you know 286 00:13:27,039 --> 00:13:30,080 how it is in retail, you hear every story. That's 287 00:13:30,080 --> 00:13:32,240 why I want you to create your own podcasts so 288 00:13:32,240 --> 00:13:34,840 that we can create a community of what it's really 289 00:13:35,120 --> 00:13:38,759 like to be here on American soil or wherever you are, 290 00:13:39,080 --> 00:13:41,399 and just keeping the business world going. 291 00:13:42,039 --> 00:13:43,000 Speaker 3: I'll see you next week.