Speaker 1: Hey, I'm a ct When I'm not busy being air
Row the podcaster, I live in the real world. I mean,
everybody has to have a job, right Mine just happens
to be CS customer service, you know, solutions relationships well,
keeping your team motivated and pumped up to keep that
constant connection with each and every person who has chosen
to stop into your location. Episode number one eighty four.
More management changes, Brother saving the most money and show scrubs.
What show scrubs? Really? This is CTCs.
Speaker 2: Transition Walk Day number one out of four. And I'm
not in my normal forest atmosphere today. I had a
movie premiere. I had to go to town, and so
I always go to my favorite Greenway when I get
back into town before I go into CS. So beautiful
spring day. I got to get a workout program in
as well. I've been doing that a lot, because you know,
in CS or any type of retail, it's not if
you get hurt, it's when you get hurt, and so
it's all about the prevention of it all. Get inside
the head and get inside the muscles. Hey, let's see
if we can have ourselves a brilliant day today. I
think I've said this a million times. I think there's
more turnover at a grocery store than there is in radio.
I mean, we're changing managers again, and this is like,
I mean, this is only coming up on April, and
this is our third.
Speaker 3: Manager this year. So what are we gonna do.
Speaker 2: It's a manager of the month club or something. But yeah,
got a new manager, So that means the rules are
going to change again. And now CTZ pet Feeve of
the Week. Wow, we're just barely getting started with a
week and I've already got pet peace. How about people
that are talking on their smartphone, just really deep into
a conversation, and they totally forget that underneath their arm
right there at the armpit are the reusable bags that
they want us to use. And then after you've got
everything all bagged up, they go, oh, I need them
in this bag instead, and.
Speaker 3: You have to start all over.
Speaker 2: And what's the problem. They're talking on the phone, not
paying attention to everything that's underneath their armpit.
Speaker 3: Think the rules are going to change over their permanent
and who is to my well from him? You're kidding.
We got on the warm, Oh we better get over
the steeling. Let's mind out for you putting them up. Oh, okay,
thank you. Just it goes off at the worst time, No,
it doesn't.
Speaker 4: The other day, I had a guy trying to walk
out with the two cases of.
Speaker 3: Mirror yeah, ship Ton of State.
Speaker 4: And I stood in front of him as the wheels
locked up, and he looked at me and I shook
my head no, and he kept looking at me, and
I go, you gotta receive, and he goes.
Speaker 3: I went through. I said which one, which one? And
he couldn't tell us what he killed. Yeah, So Derrek
came out and Derry.
Speaker 4: Goes, if I have to look at the cameras, I'm
gonna get pissed. And the guy just threw his hands
up and walked away from the park and I rang
it up.
Speaker 3: It was three hundred and fifty years.
Speaker 2: I'm gonna go speak to this month's employee of the
month give his reaction to us.
Speaker 3: Donald Donald, Donald scared the hell out of me. How
are you from playing a month he's doing gratulations?
Speaker 2: Man? Okay, Yeah, well, well I figure everyone's got a
Now everyone got a chance on the Wall of shame,
right right?
Speaker 3: Or am I am I the wall? Now that's going
I'll do that. Oh yeah, that's you feel good about it?
Speaker 1: No, illn care less?
Speaker 3: Okay, okay, yeah, cool. Well I've heard Warren. It's because
what a great job I do.
Speaker 4: So I'm sure everyone makes it on the Wall of shame,
or if they don't, they're not here long enough to make.
Speaker 3: It on the wall.
Speaker 1: Right now, I'm a joker.
Speaker 3: Yeah, it's nice. It's nice to.
Speaker 4: Get a you know, hat on the bottom, you know,
let's take on the back or one of those.
Speaker 3: Yeah, congratulations, thank you, buddy.
Speaker 1: You're right with your man.
Speaker 3: Transition Walk day number two out of four.
Speaker 2: My god, very busy day inside the Pods studio today
with Scott Payin, a retired undercover FBI agent. Oh my god,
to get into his head and heart was just one
of the most amazing things.
Speaker 3: And you know, that's the thing about it.
Speaker 2: When I talk with people about the podcasting, they go, so,
who are you talking to expecting me to give them
rockstar names and you know, famous chefs and things. I
do get those on an occasion, but when you got
somebody like Scott pain to me, they are the rock
stars going undercover. Well, you talk about somebody who has
to find his calm, who and now I've got to
find my calm inside this beautiful forest on a beautiful
day so I can take it to CS and do
everything I can to find solutions and to make unhappy
people happy.
Speaker 3: This is how you do it, man.
Speaker 2: You start the day off by getting a big hike
in that hike. Oh no, no, no, this isn't a transition walk.
This hike is going around with the broom and sweeping
the entire store the first thirty minutes of your time here.
Who I'll get the heart rate up. That's a big
ass broom. But to me, it's part of the leadership.
You know, you wanted other people to see you do
it so they too can go into the next time.
An older gentleman just came up to me here at CES.
He's got a very serious look on his face, and
he goes, hey, you guys know I come in here
a lot, right. Sure, of course you're a park ranger.
Of course we know who you are because you're dressed
up like a park ranger all the time. Guys, I
don't know how to bring this up, but I think
it should be brought up. Okay, what's going on? This
is the last time I was here? I got chicken.
You guys have great chicken here, but there was something
really wrong with my chicken and I just it had
three legs and only one wing. Can I bring it back?
They will build a rover and put it on Mars.
They are building things with AI technology that is mind
blowing to the planet, and yet they will not.
Speaker 3: Change the egg carton. Oh my god. And people do
not treat their eggs with respect at all.
Speaker 2: So what happens is is that I'm unloading a full
carton of eggs on the floor one because the lady
turned them upside down, so I was trying to turn
them right side up and boom, all twelve eggs shattering
on the floor.
Speaker 3: Come on, let's reinvent the egg carton.
Speaker 2: I'm currently in the men's room and I have one
big question, and I wonder if somebody else has the
same question, which just never brings it up. In the
men's room, next to the toilet, there's always like a
river of water or something wet. Is it water? Does
the toilet have a leak? Or are people leaking on
the floor? And when you can't get that close to
the toilet because there's water on the floor, do they
add their leakiness to the mess.
Speaker 1: God, but we.
Speaker 3: Got to clean it up.
Speaker 2: Transition Walk day number three at A four. A transition
walk is putting yourself in a place where you can
find your calm. I happen to be walking through this
forest like I do each and every day because this
way I can get away from everything. I'm not in
the podcast studio, I'm not in CS yet. It's just
me another nature. I get to see the deer, the hawks,
I get to hear the birds of all things. So
it's doing something for you, And sometimes people would say, well,
that's pretty conceited doing something for you.
Speaker 3: It's all about community. It should be sharing.
Speaker 2: Yeah, but you're not going to be very good in
the community if there's no love in you. Hey, I'll
see you at the CS. I need to have a
conversation here, sir, pretty seriously. Okay, okay, I noticed your signature.
That's that's that's a me kind of signature when I'm kissed.
Speaker 4: You know what's fucking funny is when I signed it,
I said I'm gonna do a fucking ct signature.
Speaker 3: I said, I'm going to be super fucking aggressive, and
he goes, well, you do it? What what you want
to do? I wrote that bitch, biggest fuck. Yeah, I'm
taking after you because when when I saw it, I go,
he's in a good mood. Oh yeah, yeah, I really did.
Speaker 4: I was like, all right, I told you want to
because I came in and something was short the other
fucking day, and that it was until.
Speaker 3: I ran on with four of the fun and we
don't have to say the paper.
Speaker 4: Yeah, so I'll side the ship out of the face.
Speaker 3: There we go.
Speaker 2: So they five, Yeah, alright, we're terrible.
Speaker 3: Thirty two dollars on doctor Pepper. Oh that's Kuran, No
it is.
Speaker 4: Damn Oh.
Speaker 3: Alright, all right, yeah, we love.
Speaker 2: You.
Speaker 1: Also welcome.
Speaker 2: Something is horribly wrong with the lighting system here in
the store today. Not all the lights are on, so
it's a darkenst. This is usually a bright, happy place.
Speaker 3: And I'll tell you what.
Speaker 2: It's affecting the moods of everybody not having that big,
bright light. But then some people have also said that
they liked the idea that they're not hit by a
light storm when they come in.
Speaker 3: So but it's really screw up your mind, really bad.
So people in bad moods today. Transition Walk day.
Speaker 2: Number four out of four. Oh yes, I always on
Dan number four where I've got to get my God on.
I got to replenish the heart. There's just so much taking,
you know, people coming in with these wild ass stories
about I'm bringing this back because when I bought it,
I didn't realize there was mold all over it, and
it really looks like it's about two weeks old. You know,
I buy the same product. I know what it looks
like for me at home. I just don't bring it back.
And then now that we're about ready to start a
brand new month, I already know what's waiting for me
when I get in there today. People that clear out
their closets and they clear out their cabinets because they
feel like, well, you know, I did buy it maybe
a month or two months ago. I'll take it back
and I'll buy something else because this didn't come in.
I need this check, I need this money. I need
to make something up here. And thank God I saved
my receipt or those that don't bring in receipts, Oh
my God in heaven, so I had to get my
God on them.
Speaker 3: I'll see you and see us.
Speaker 2: Right out of the gate, a woman comes in with
three gigantic bags of groceries. Oh man, they gave me
the wrong groceries.
Speaker 3: You know. I you know how people are.
Speaker 2: You give them a list and they come back, well,
all of these are the wrong groceries.
Speaker 3: Maybe what we said.
Speaker 2: The end of the month, people start bringing stuff back
from their cupboards and you know, and you sit there
and you go, it's frozen stuff. Yeah, yeah, Well it's
all gonna have to be thrown away. And so you
get in the hands of the managers immediately because I'm
not making that decision. It was seventy eight dollars worth
of food. You know, they got me. Everything was wrong.
A guest comes in and has kind of a you know,
not a stale look on their face. They've got a scrubber,
you know where you scrub on on bathroom walls or
the shower walls, and they've also got one that will
grubbed the floor of the shower.
Speaker 3: And they've got the cleanser.
Speaker 2: For the for the for the cleansing the wall, and
they've got the cleanser to clean the wall the soap.
And she goes, My mom said, you got to get
a bathroom scrub and get a couple of them. And
get the scrubs of the weekend so we can get clean.
She meant like aloof or one of those words, the
stones that you put up against your skin. It wasn't
this kind of shower scrub.
Speaker 3: My god, is anything going to go right? Today?
Speaker 2: Instacart delivers and what happens is a lot of these
drivers they get like three and four different orders.
Speaker 3: Well, they mixed up an order for one of our guests.
Speaker 2: They shopped at our store, so the guests had to
drive all the way back to the store, and they
want credit for it, and they in fact, they want
money right now so they can get the right stuff.
But it's our policy that no, that's between you and instacart,
not us. But we took the high road and we said,
I'll say you what, call our one eight hundred number,
tell them what's going on. They will credit you and
we'll take care of the groceries for you.
Speaker 3: Today. Sundays are always some of the most busiest days.
Speaker 2: We were only supposed to hit a certain number today
and it being just a few minutes before seven o'clock.
I mean, we're already forty one thousand dollars over our
projected goal today. So you know, you take a moment
like that and you celebrate with your team, and you
go around and you think every single one of them.
Keep them motivated. Man, I'm very serious about them adding
fuel to the fire. Today, two callouts for the nighttime team,
So that means at eight o'clock tonight there's only going
to be three of us, and then we lose somebody
in self checkout, so it'll be down to just two
of us until closing time. Oh my god, no call,
no show those you know, And what is the accountability?
I mean, does anybody really what happens when they when
they write them up.
Speaker 3: I think they should be doc pay.
Speaker 2: Then again, I had a manager wants to tell me, well,
they are doc paid. They're not getting paid anything for
doing that. The one thing you cannot do in this
store or any other store, do not ride your bike
down our lanes. These two little snots. You know, it's
like they come riding through, they go through the bar
area where all the bottles are, right Jerry, Sorry, sorry, Okay,
so they at least apologize this time around, but you
can't be riding your bike.
Speaker 3: Well, there you have it.
Speaker 2: Another exciting edition of CTCs The Ups and downs, the twist,
the spins, the whoa, whoa, woa, by god, did you
just see that? And what about those moments where you go,
there's no way in hell, there's no way in hell.
You just said that to me. Oh yeah, you know
how it is in retail, you hear every story. That's
why I want you to create your own podcasts so
that we can create a community of what it's really
like to be here on American soil or wherever you are,
and just keeping the business world going.
Speaker 3: I'll see you next week.