Speaker 1: Ripped up needed by so you don't have.
Speaker 2: Come running.
Speaker 1: Just as fast as we can.
Speaker 3: Shooter's gonna help come.
Speaker 1: Man six is the Troubleshooter Show. No Tom Martino, Hey
Speaker 1: Tom Martino here, Welcome to the show. Three oh three
Speaker 1: seven one three talk three oh three seven one three
Speaker 1: eight two five five. Here to help you solve problems,
Speaker 1: answer questions, take in place, make your life a little easier.
Speaker 1: And if you're streaming, I will get a picture up
Speaker 1: of the studio and Mark and Gang in a minute here.
Speaker 1: So what's going on in your life? And how can
Speaker 1: I help you? That's what I ask each and every day.
Speaker 1: And I want to I want to put our number
Speaker 1: up because I want you to know you can call
Speaker 1: three oh three Martino at any time three oh three
Speaker 1: six two seven eight four sixty six and we'll attempt
Speaker 1: to help you in everything we do. This hour brought
Speaker 1: to you by I just can't wait to tell you
Speaker 1: about some of the stuff here. This hour brought to
Speaker 1: you by, First of all, waterpros dot net, the best
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Speaker 1: This is in your home for three and ninety five
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Speaker 1: six two five five five four. I also want to
Speaker 1: mention we have a guest. What we were scheduled to
Speaker 1: have a guest red rocks, roof and solar, and she
Speaker 1: can't make it today, but I do. We will answer
Speaker 1: any solar questions you have. And I'm going to go
Speaker 1: right to the phones. Your phones take priority, and then
Speaker 1: I'm going to unload on you some stuff that I
Speaker 1: think you will find fascinating. It's it's science and the
Speaker 1: science of making money. The science, not the theories, not
Speaker 1: the philosophies, the science. Bill, welcome your first up. What's
Speaker 1: going on? Bill?
Speaker 4: Hey there, Tom, I just appreciate you getting back to
Speaker 4: me so quick on the email I had contacted you
Speaker 4: regarding regarding the testimony who had for the tops.
Speaker 1: Yes, sir, I always answer emails and texts if I can,
Speaker 1: I try to answer all them. What's going on with you?
Speaker 4: Well, again, I just found you on YouTube there with
Speaker 4: your testimony who has Yes, sir, and I was just
Speaker 4: looking to finnel up to see how you're doing this time.
Speaker 4: It's been over years since you had to assume.
Speaker 1: Correct, Yes, sir, and I had a follow up image
Speaker 1: and CT and all of that and X rays and
Speaker 1: it's absolutely perfectly seated and zero pain and movement. That's it.
Speaker 1: And and of course because it's a titanium implant in
Speaker 1: my back, there is no way it can ever ever
Speaker 1: fuse or get arthritic or grow arthritis or any you know,
Speaker 1: or you know or bone spurs. This is what I meant,
Speaker 1: So I can't develop arthritis there. And is there anything
Speaker 1: specific you wanted to know about that?
Speaker 4: Well, it's just amount of been on the fence. My
Speaker 4: father had the issue over all the years. He never
Speaker 4: had any kind of surgery. He passed away like twelve
Speaker 4: years ago at age eighty two. But he was always
Speaker 4: in the same kind of issue problem with back, and
Speaker 4: more and more so the back than the leg. But
Speaker 4: for me, and I think your testimonials said you were
Speaker 4: having more lake problems compared to back problems.
Speaker 1: Correct, Well, I was having a lot of back problems,
Speaker 1: and Mark and sues can tell you that, oh I
Speaker 1: can attest to that, Oh my god, the back pain.
Speaker 1: But later on it went down the leg to where
Speaker 1: I swear to God, sometimes I'd lock up and couldn't move.
Speaker 1: I was in so much pain. I mean, if you
Speaker 1: had to give some negatives about it, what would it be?
Speaker 1: Negatives about what?
Speaker 5: Mark?
Speaker 1: About the surgery, anything at all? My no, you know,
Speaker 1: you know they say they're pros and cons of everything.
Speaker 1: I can't think of anything. I mean, I mean, I
Speaker 1: just can't. I you know, it's surgery. It's major surgery, right,
Speaker 1: I mean, so you know surgery is surgery.
Speaker 6: But yeah, but if you recall, Man, you were bounced
Speaker 6: back within a week.
Speaker 1: Yeah, I was walking around that night, out of the
Speaker 1: hospital the next day. And You're right, Mark, You're right.
Speaker 6: I'd be curious how to leave this feeling, because right
Speaker 6: around the same time he had fusion, right, And I.
Speaker 1: Love to leave, but I'm gonna tell you this, and
Speaker 1: he'll admit it. He was laid up for a long
Speaker 1: time after surgery, and and and he was and you know,
Speaker 1: I'm not saying that that that fusion won't take away
Speaker 1: pain it does immediately because it fuses you. It doesn't
Speaker 1: allow you to move that area and it and it
Speaker 1: frees up and they try to free up the nerve
Speaker 1: and then fuse it. Of course I had a care
Speaker 1: pay for the tops. Yeah, it did for me, and
Speaker 1: most insurance will because it's FDA approved. So Bill, I
Speaker 1: don't have any pros and consent.
Speaker 6: I mean, wait, wait, wait, I'm sorry to interrupt, but
Speaker 6: I just thought of a con you told me, but
Speaker 6: it didn't relate to you.
Speaker 1: What is what can only do one? You can't do messicable?
Speaker 1: That's right, that's right. If you have multiple levels right now,
Speaker 1: right now, they can do them, but they're not approved.
Speaker 1: They're not FDA approved. They're experimenting on multiple levels. And
Speaker 1: there are certain parts of the back they don't do.
Speaker 1: They do lower and they and admit I don't think
Speaker 1: they do neck area yet. They don't have the smaller
Speaker 1: ones developed for the neck.
Speaker 7: Right right now.
Speaker 4: Like I said, I'm pretty much leaning into it now
Speaker 4: because this last month that's really hit me up bad.
Speaker 3: I had.
Speaker 4: I won't get onto all the details that I did
Speaker 4: to the due potential damage to make it aggravated, but
Speaker 4: the last thing I did is stupid on the boat.
Speaker 4: I was out fishing on the boat, sitting down, and
Speaker 4: all I did was I turned around in.
Speaker 7: My to pick up my.
Speaker 1: Isn't that amazing? I swear to God one movement, one
Speaker 1: movement can put you into the stratosphere. Do you know
Speaker 1: that they say that eighty five percent of all men
Speaker 1: will develop low back problems. Eighty five percent. Now, now,
Speaker 1: Mark's not going to be one of those. He's just
Speaker 1: he just was born that way. There are certain people
Speaker 1: that have just a certain flexibility and physiology they just
Speaker 1: never have pain. Deputy Dan was the same way, never
Speaker 1: had to announce the pain. And I think he's around
Speaker 1: my age. Here's another thing, Bill, I want to say,
Speaker 1: even when they're in Mark. I wanted to say, even
Speaker 1: where there are multiple levels of sublexations and compression, they
Speaker 1: can use tops in this way. What they do is
Speaker 1: they if you need a fusion because you have several layers,
Speaker 1: they can do a fusion and then incorporate the tops
Speaker 1: so you don't get the adjacent disk disease. Because that's
Speaker 1: the problem with fusion is that it puts too much
Speaker 1: pressure above and below the fusion. And I do believe
Speaker 1: I do believe there is a way now to do
Speaker 1: the fusion where it must be done because it's multiple.
Speaker 1: And then on top and below the fusion, they use
Speaker 1: the tops to keep the adjacent disease because that's what
Speaker 1: goes that's where fusions go wrong. The fusion never goes wrong,
Speaker 1: it's perfect, but above and below the fusion you have
Speaker 1: failure usually. And what I heard was they were using
Speaker 1: they were using this flexible artificial vertebra that I have.
Speaker 1: They were using it above and below fusions. So listen.
Speaker 1: The best thing for you to do, Bill is to
Speaker 1: talk to a qualified surgeon who deals with these or
Speaker 1: if you email Premium Spine, they're really good at getting
Speaker 1: back to people.
Speaker 4: Oh and I have a consultation coming up next month
Speaker 4: as the male clinic in Jacksonville.
Speaker 1: Do they do the TOPS procedure?
Speaker 5: Oh, yes, yes they do.
Speaker 4: They have one surgeon. Originally they said I was a
Speaker 4: ten or twelve month wait to get on the waiting
Speaker 4: list of something. But then I asked that my record's
Speaker 4: transferred from Mayo to a different place that did it,
Speaker 4: and within a day they called back and said, oh,
Speaker 4: we can fit you in next month.
Speaker 1: Wow, that's great. I'm glad. You don't do much better
Speaker 1: than Mayo, do you? As far as a reputation, Bill,
Speaker 1: I wish you the best man you you Uh, let
Speaker 1: me know how it goes.
Speaker 4: I appreciate it back.
Speaker 1: Thank you, thank you if you like, Here's what I said.
Speaker 1: If you have the bone structure, that's the other thing.
Speaker 1: You got to have the bone structure to accept the
Speaker 1: implant above and below, and then you're done. Michelle has
Speaker 1: a issue with the sale of a twenty ten Cadillac.
Speaker 1: Now is this selling or buying? Did you buy this?
Speaker 5: Yes, we bought it.
Speaker 1: And what's going on with it?
Speaker 8: Well, when we took it for the test drive, the
Speaker 8: check engine like came on, and so of course we
Speaker 8: inquired about what was going on, and Sean, who is
Speaker 8: I believe the owner of the business, had said that
Speaker 8: it was just the sparkplugs and wires.
Speaker 1: And did you ever think about having it independently checked?
Speaker 8: I mean, unfortunately not until.
Speaker 1: After we were How many miles were how many afterwards
Speaker 1: doesn't mean much. How many miles on it, I.
Speaker 8: Know one hundred and fifty something thousand.
Speaker 1: I believe, yeah, that you know you're getting it without
Speaker 1: knowing the previous history. One hundred and fifty is going
Speaker 1: to always spell problems. But I want to come back
Speaker 1: to you. Hang on, I want to give you more time.
Speaker 1: Three oh three seven one three talks seven one three
Speaker 1: h U five five. Let's find out what's happening with
Speaker 1: this escalated more right after this, go with a sure
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Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate Man dot com to list your
Speaker 1: home with Remax Alliance three three nine two zero sixteen
Speaker 1: twenty two. Hi Tom Martino, you're a trouble shooter. Okay
Speaker 1: those streaming I have the studio up and running for
Speaker 1: all of us to enjoy the ugs back at the studio. Anyway,
Speaker 1: we can all chip in for Christmas by mark another shirt?
Speaker 1: Oh please anyway Michelle monkey shirt? Yeah, oh hey, don't
Speaker 1: bring that up on a don't ruin my day. Please
Speaker 1: don't ruin my sef. Sometimes he does have the ugliest shirts.
Speaker 3: But you wore a Beatles shirt one day?
Speaker 1: I did one day. I got it at Costco. That's
Speaker 1: fighting my shirt. Today's New York. It's New York. It's
Speaker 1: the Brooklyn Bridge. I think that's for Brooklyn Bridge.
Speaker 3: Did you buy it?
Speaker 9: Tom?
Speaker 1: What do you mean? Did I buy it? What the
Speaker 1: hell is that? Oh?
Speaker 9: I can say if you believe this, I have a
Speaker 9: bridge that I can tell you.
Speaker 1: Oh oh that, Oh that's a very clever doctor. And
Speaker 1: mark that down broom boom, Mark he was clever anyway.
Speaker 1: So I want to go and talk to Michelle about
Speaker 1: her car, and Michelle, I want you to know this.
Speaker 1: I promise you. I'm not just trying to deliver bad
Speaker 1: news here. But usually when you have a used car
Speaker 1: and you don't get it checked out. Now, a checking
Speaker 1: out is not perfect, but it's something it can at
Speaker 1: least alert you to problems. But let's get right to it,
Speaker 1: because even though you didn't get it checked out, dealers
Speaker 1: are not allowed to lie to you and not allowed
Speaker 1: to cover things up. So let's analyze the deal first
Speaker 1: and foremost, When did you buy this Michelle.
Speaker 8: At the beginning of September. And I do, I do
Speaker 8: want to point out that this dealership is also an
Speaker 8: automotive shop.
Speaker 1: And so what dealership is it? What dealership Harland Automotive?
Speaker 1: And where is it.
Speaker 8: In wheat Ridge?
Speaker 1: Okay? Now I got the story. Twenty ten Cadillac Escalade,
Speaker 1: hundred and fifty thousand miles September, Heartland, Harland Automotive in
Speaker 1: wheat Ridge. And now tell your story. What happened you
Speaker 1: drove off the lot? Tell me your story.
Speaker 8: Well, so the lead mechanic, who's been a mechanic for
Speaker 8: twenty five years, also assured us that this car was
Speaker 8: in good working condition and that those spark plugs and
Speaker 8: wires would fix the problem.
Speaker 1: Now did they did they do that? Did they do
Speaker 1: that in writing saying this is in great condition and
Speaker 1: there's nothing wrong with those Did you get that in writing?
Speaker 10: Nod?
Speaker 1: Did you get in writing that it was as is?
Speaker 1: Or do you have a warranty?
Speaker 5: Yes?
Speaker 1: But guess what do you have the warranty? Or is
Speaker 1: it as is?
Speaker 5: As is?
Speaker 1: Okay? So as soon as he said he assured you,
Speaker 1: he assured you of nothing because it said as is.
Speaker 1: By the way, this is for other people listening when
Speaker 1: people say they assured me, And how many times do
Speaker 1: we hear those words I, or I specifically asked, or
Speaker 1: I made it clear that or they assured me. None
Speaker 1: of that actually works, But I want I like the
Speaker 1: call because I want to remind people. So what happened then?
Speaker 1: How long did you have the car before problems surfaced?
Speaker 8: The next day?
Speaker 1: What happened the next day?
Speaker 8: So the check engine light was still on, and so
Speaker 8: we took it to O'Reilly to have the codes read,
Speaker 8: and it said that it had a misfire and a
Speaker 8: code with the catalytic converter as well as cylinder one
Speaker 8: and four not operating properly. And so, because Sean had
Speaker 8: told us that they would make sure that it passed emissions,
Speaker 8: we called them and he and the mechanic were super
Speaker 8: friendly and said, go ahead and bring it back in.
Speaker 8: We'll make sure we take care of everything for you.
Speaker 1: Good.
Speaker 8: So we took it back and they had it for
Speaker 8: a few days, and when we picked it up, everything
Speaker 8: seemed fine. The check engine light was off. We drove
Speaker 8: down to Colorado Springs to see my dad.
Speaker 1: Wait, wait, wait, did they also pass emissions for you?
Speaker 8: I hadn't taken it in yet.
Speaker 1: Well, hold on, you only had. I just got to
Speaker 1: I want to warn you about all this stuff because
Speaker 1: other people are listening. You had only three days to
Speaker 1: get that checked. If it fails after the third day,
Speaker 1: they're not responsible for it. So tell me what happened.
Speaker 8: Then, as soon as we got down to Colorado Springs,
Speaker 8: stopped it the stop light off the highway and the
Speaker 8: check engine light came back on.
Speaker 1: And so the day after you picked up up from
Speaker 1: the dealer the same day, Oh my god, okay, what
Speaker 1: happened then?
Speaker 8: Yes, so we instead of heading right to my dad,
Speaker 8: we took it, you know, straight to O'Riley, had the
Speaker 8: codes read same thing, and give them a call and
Speaker 8: they're like, oh, well that's really strange, you know, go
Speaker 8: ahead and bring it back up to us.
Speaker 1: And so.
Speaker 8: We were in the process of moving, and so as
Speaker 8: soon as we got moved.
Speaker 5: We took it back up.
Speaker 1: Wait wait, wait, hold on, oh how long after that
Speaker 1: engine light the time we get.
Speaker 8: A half ish?
Speaker 1: Okay, so what happened then?
Speaker 8: So we took it back up and they were I
Speaker 8: don't want to use the word kind enough because it
Speaker 8: wasn't very kind, but they gave us another vehicle off
Speaker 8: their lot to have a loner, so we weren't without
Speaker 8: a car for the whole time that they had it.
Speaker 8: And the vehicle they gave us was in really terrible shape.
Speaker 1: Yeah, let's talk about the vehicle you bought. What did
Speaker 1: they do with that?
Speaker 8: So this go around, when my husband spoke with their
Speaker 8: lead mechanic, he said that the engine was trash after
Speaker 8: he really got under it and looked at it.
Speaker 1: In Okay, so what are they going to do for you?
Speaker 8: Well, they happened to have another of the same six
Speaker 8: point two liter engine, and so he said they were
Speaker 8: going to go ahead and just pull it out of
Speaker 8: the tahoe and do a full engine swap.
Speaker 1: Oh my god, Oh my god. What did you pay
Speaker 1: for this escalade? What did you pay for this fourteen
Speaker 1: year old escalade?
Speaker 3: Eleven?
Speaker 11: About eleven thousand dollars?
Speaker 1: Okay, eleven grand of Okay? Can you look that up,
Speaker 1: d Yeah, just look that up on car I likecars
Speaker 1: dot com. It was a twenty ten canac escalade hundred
Speaker 1: and fifty thousand miles approximately, okay, going, yes, that sounds
Speaker 1: like a lot of miles.
Speaker 2: Man.
Speaker 1: Well, for the years, it's not mark, but it is
Speaker 1: it is a lot okay, So okay, dealer said, engine
Speaker 1: was bad. I want to try to speed this up
Speaker 1: a little. Did they swap the engine? Hello, Michelle, Yes,
Speaker 1: I'm here.
Speaker 8: Sorry.
Speaker 1: Did they swap the engine?
Speaker 8: That's what they said they did. And upon looking at it,
Speaker 8: it looks like there is some scratches on the engine bay.
Speaker 8: The alternator is different, so it does appear that they did.
Speaker 8: So okay again, as soon as my husband picked it
Speaker 8: up drove it back down to Colorado Springs, the check
Speaker 8: engine like came on again.
Speaker 1: So you know, this whole thing could be a stupid
Speaker 1: gasoline cap. Do you understand that, like with.
Speaker 8: It being loose?
Speaker 1: Yep?
Speaker 8: Well, would the gas cap throw.
Speaker 1: All of those coats? Yeah? They well, it throws all
Speaker 1: kinds of weird codes. How does it run? Yeah? How
Speaker 1: does it run? Well?
Speaker 8: When she picked it up, he said, the whole drive
Speaker 8: from Wheat Ridge back to our house in Colorado Springs,
Speaker 8: it ran like a dream. And then as soon as
Speaker 8: that check engine light came on at the lower speeds,
Speaker 8: he said, it was starting to run sluggish again.
Speaker 1: Okay, so then what did the deal By the way,
Speaker 1: did you ever get an emission sticker.
Speaker 8: Uh no, I hadn't been able to take it in yet.
Speaker 1: And by the way, when you do take it in
Speaker 1: and it fails, it's on you now because it's been
Speaker 1: beyond three days. So tell me what. Tell me what
Speaker 1: the dealer did yet? Again?
Speaker 8: So when I spoke to him yesterday, they told me
Speaker 8: that this was getting pretty ridiculous, and I said, I,
Speaker 8: you know, I totally agreed, and that if they hadn't
Speaker 8: promised me that they would make everything right on this vehicle.
Speaker 1: Yeah, but you can't prove that. You can't prove they
Speaker 1: promised that. If they throw up their hands right now
Speaker 1: and tell you to leave, you have nothing to go
Speaker 1: on at this point. I hope What did they tell you?
Speaker 1: I mean, I mean, I know you're talking like you
Speaker 1: got some kind of promise, but try to prove that.
Speaker 8: I mean, I understand that. Like, please, don't get me wrong,
Speaker 8: I really no.
Speaker 1: No, I'm not looking.
Speaker 7: No.
Speaker 1: I think you're right. I think you're right. I think
Speaker 1: the problem is you don't have any of this where
Speaker 1: we can go after them. So what did they say
Speaker 1: they would do? Since they said it was getting ridiculous?
Speaker 1: Did they say we're done with you? So?
Speaker 8: They told me that we could bring it back again,
Speaker 8: but then they were worried about the amount of mileage
Speaker 8: we were continuing to put on it because it from
Speaker 8: our our driveway.
Speaker 1: To that Okay, so what was so therefore, what what
Speaker 1: will the dealer do for you?
Speaker 8: They said that they would give us another vehicle.
Speaker 1: You mean they would exchange it or are they going
Speaker 1: to try rate it and make you pay more? What
Speaker 1: are they going to do?
Speaker 8: They did not specify. They just said, do you want
Speaker 8: another vehicle?
Speaker 1: You need someone to help it, you need how many
Speaker 1: miles did you put on this?
Speaker 8: I honestly, I don't know for sure, but I mean probably,
Speaker 8: realistically at least a thousand, because we, like I said,
Speaker 8: we were in the process of moving.
Speaker 1: I get it. Listen, Michelle, I feel bad for you this,
Speaker 1: but this is a bad move. This was a bad
Speaker 1: move buying a car with one hundred and fifty thousand
Speaker 1: without having it checked out, and then not going if
Speaker 1: you had taken it in Listen to this within the
Speaker 1: three days to get that. Nope, nope, nope, nope. What
Speaker 1: are you talking about? She's in the springs. Oh wait
Speaker 1: a minute, Wait a minute, Wait a minute, Wait a minute. Oh,
Speaker 1: you're not in an emissions control area, Michelle.
Speaker 8: I was when I bought it, and were they Paso County?
Speaker 1: Wait wait wait wait part.
Speaker 8: Of Alpaso County is emissions Okay.
Speaker 1: Then they sold it to you into an emissions area,
Speaker 1: right they did?
Speaker 11: Correct?
Speaker 1: Yes, hold on, but you're not going to be You're
Speaker 1: not going to be registering it now. I think where
Speaker 1: it comes down to the registration, whether it's submission. That's right,
Speaker 1: That's what I'm saying. So even though you were in
Speaker 1: an emissions area, you're now registering it in a non
Speaker 1: emissions area. Is that correct? Not?
Speaker 8: I mean only only the country part of Alpaalsa County
Speaker 8: is emissions free.
Speaker 5: We're in the city, so you.
Speaker 1: Will be registering it in an emissions control area.
Speaker 5: Yes?
Speaker 1: Did they know that? Did they make out that address
Speaker 1: on the transfer papers when they sold it to you? Yeah?
Speaker 1: What address was on the bill of sale?
Speaker 12: Uh?
Speaker 1: It was at our old address in Englewood, is the
Speaker 1: But and that's emission controlled as well, right early? Okay,
Speaker 1: So no matter what, no matter what, they were selling
Speaker 1: it into an emission controlled area. Correct. Okay, did you
Speaker 1: get that three day voucher to have it emission tested?
Speaker 8: Is that something that they should have given to me at.
Speaker 1: The time of sale, or you can undo the sale
Speaker 1: and get your money back.
Speaker 8: I don't believe so. I don't think they gave me.
Speaker 1: You do not have a three day voucher four emissions?
Speaker 5: I don't believe.
Speaker 1: So. Who wants to take this and call the dealer
Speaker 1: right now before the end of the show, Call him
Speaker 1: right now and say, listen, but you have to make
Speaker 1: sure Michelle in your paperwork? Do you have them?
Speaker 2: Yep?
Speaker 8: I'm getting the paperwork right now, all right.
Speaker 1: I'm gonna I'm gonna put you on hold, hang on
Speaker 1: three oh three seven one three talk seven one three
Speaker 1: eight two five five. This could be good if they
Speaker 1: didn't give it to her, because we can make we
Speaker 1: can make an argument here that well, I.
Speaker 6: Bet it's on that paperwork somewhere that she got it
Speaker 6: and signed for it.
Speaker 1: But I don't know. I haven't seen the paperwork.
Speaker 9: And Tom, isn't it It's pretty unusual for used car
Speaker 9: dealer to do as much as they'd done for her.
Speaker 1: Now that's true too.
Speaker 9: I mean they've they've tried multiple times to help her
Speaker 9: out and fix it.
Speaker 1: Yeah, and she bought it as isn't right.
Speaker 13: You mentioned what the diagnostic trouble codes are for.
Speaker 1: I think she said she did. Now here's what she said.
Speaker 1: She said that it was the check engine light which
Speaker 1: showed a misfire catalytic converter problem. Yeah, an improper function
Speaker 1: of two cylinders? Was that before the engine replacement?
Speaker 14: Though?
Speaker 5: Yes?
Speaker 1: Yeah, okay, then that doesn't matter.
Speaker 13: Yeah, I was wondering about the replacement engine diagnostic trouble codes.
Speaker 1: Okay, let's get her up right now and ask her
Speaker 1: that did they say what the engine code? What did
Speaker 1: the codes throw after the engine replacement?
Speaker 3: Michelle, I will.
Speaker 8: Tell you right now. I've got it right here.
Speaker 1: Go ahead. That's all we want to know right now.
Speaker 1: Now the second time, the.
Speaker 8: First one that, yeah, the one that got run yesterday
Speaker 8: said catalyst system, low efficiency bank two cylinder one and
Speaker 8: cylinder ford deactivation.
Speaker 1: It's it's the same thing as as before the engine.
Speaker 8: Swap, exactly the same.
Speaker 1: Yes, I don't get that.
Speaker 8: I don't either.
Speaker 1: All right, hold on, I got to take this break. Hey, Doc,
Speaker 1: make some calls. I'm Tom Martino and Josh has a
Speaker 1: comment on her. Coming back, I'm Tom Martino. Go with
Speaker 1: a sure thing. Denver's best roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent until your content time for
Speaker 1: an insurance checkup free, no obligation. Comparison call Compass Insurance
Speaker 1: paying too much your coverage at dozens of insurance companies
Speaker 1: find out now three oh three seven seven one. Hell,
Speaker 1: you'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate Man dot com to list your
Speaker 1: home with Remax Alliance three all three nine two zero
Speaker 1: sixteen twenty two. Hi, Tom Martino, your troubleshooter three all
Speaker 1: three seven one three talk three all three seven one
Speaker 1: three eight two five five. So you looked up the
Speaker 1: escalade deputy d What are you finding?
Speaker 13: Well, there are a couple of comps that are pretty close.
Speaker 13: There are a couple of them. There's a two thousand
Speaker 13: and nine in Cara Springs for ten thousand bucks with
Speaker 13: him also high mileage one hundred eighty four thousand. There's
Speaker 13: an seven with one hundred eighty two thousand on the
Speaker 13: clock for ten thousand.
Speaker 1: Yeah, maybe she didn't pay too much. Yeah, I don't know.
Speaker 1: Do they say on cars dot com great deal or
Speaker 1: good deal? What do they say if they usually give
Speaker 1: an indicator. Fair deal says good, the other one says fair,
Speaker 1: which one said good? How many miles and how much.
Speaker 13: Good deal is considered?
Speaker 2: Nine?
Speaker 13: For an nine with one hundred and eighty four and
Speaker 13: a half thousand miles.
Speaker 1: Well, yeah, that's way different. This one was older, right,
Speaker 1: I think? Oh no, her says a ten. You're right.
Speaker 1: So okay, so the price wasn't terrible. Now we've got
Speaker 1: to figure out what the hell that dealer is doing.
Speaker 1: And I guess bo, no, excuse me, Doc is calling them. Doc.
Speaker 1: Did you call? Doc's working with it right now? Okay, yeah,
Speaker 1: because we wanted to call during the show if we
Speaker 1: could to get an update. Uh three oh three seven
Speaker 1: one three talks seven one three eight two five five.
Speaker 1: We have a lines you want to get through. I
Speaker 1: do have some stuff I want to talk about within
Speaker 1: the news, and uh, anyway, if you uh here, here's
Speaker 1: what I wanted to talk about. And I wonder if
Speaker 1: people notice this. There's a few things happening happening in journalism.
Speaker 1: And again, I trust me when I tell you. I
Speaker 1: know people think this is political when I talk about
Speaker 1: anything to do with candidates or anything. But I'm talking
Speaker 1: about news in general. But I am going to talk
Speaker 1: a little bit about candidates, but or officials or the
Speaker 1: types of reporting. This is something that's a fact, and
Speaker 1: I personally me I was in I wrote for newspapers
Speaker 1: and magazines full time. I went into radio and TV.
Speaker 1: I had a hand in print journalism, in TV journalism,
Speaker 1: in radio news, and then advocacy as a consumer advocate.
Speaker 1: So I've seen it all. I've seen objective capital J
Speaker 1: journalism reporting. I've been part of it. I was part
Speaker 1: of advocacy reporting, where you're objective going into the story
Speaker 1: and then form an opinion. That's advocacy. What I mean
Speaker 1: by that is you go in listening to both sides
Speaker 1: or three or four sides, and then you come up
Speaker 1: with an opinion. That's advocacy. But back when I was
Speaker 1: doing or not, I'm still doing it. When I was
Speaker 1: doing advocacy back for newspapers and radio or TV, you
Speaker 1: had to make it very very clear that you had
Speaker 1: an opinion after going out and getting your objective facts
Speaker 1: and realities. So if I thought someone was cheated, I'd
Speaker 1: run after the guy with a microphone saying, you know,
Speaker 1: this woman says you cheated her. We looked at it
Speaker 1: looks like you took money blah blah blah, and then
Speaker 1: you give them their say. Now, always I would try
Speaker 1: to first make an appointment. I never chase people down
Speaker 1: with a mic and camera ever without first giving them
Speaker 1: the opportunity to meet with me. So because I believe
Speaker 1: that when you met with people, you'd get a better
Speaker 1: reflection of what they believed than if you chase them down.
Speaker 1: People who chase down first and don't give you the
Speaker 1: opportunity to sit down and meet those people are not
Speaker 1: trying to get the best out of you. They're trying
Speaker 1: to trap you, now, that's for sure. But just so
Speaker 1: you know, back in the day when I was doing
Speaker 1: this for TV and going after people, usually most credible
Speaker 1: journalists would first ask can we get your statement, can
Speaker 1: we interview you, can we meet? And if they said no,
Speaker 1: they don't have to take no for an answer. They
Speaker 1: would go and do it and track them down right,
Speaker 1: and then they get the old confrontation video that everyone likes.
Speaker 1: Here's what I've seen that change. And again, I think
Speaker 1: I can speak from credibility in that I worked in
Speaker 1: the industry for fifty years. I don't think there's many
Speaker 1: people that are working in the industry, still working in
Speaker 1: the industry after fifty years that saw all perspective from
Speaker 1: print before there was before there was anything on the
Speaker 1: internet at all, and then also the evolution into radio
Speaker 1: and television and all of that. Here is the difference,
Speaker 1: and by the way, it started just recently. When it
Speaker 1: comes to print journalism, we used to be told, this
Speaker 1: is really really telling. We used to be told in
Speaker 1: print journalism that people's time was of the essence and
Speaker 1: it was important to tell them the story. What were
Speaker 1: when and how? In the first paragraph did you know that?
Speaker 1: Why did we do that? We wrote in an inverted
Speaker 1: We wrote in a pyramid style. It was called the pyramid.
Speaker 1: What the pyramid did was gave all the specific up
Speaker 1: at the point facts. So in the first paragraph you
Speaker 1: get the gist of the entire story, and the second
Speaker 1: paragraphs you get the main players, and then in the third,
Speaker 1: fourth and subsequent paragraphs you would get all of the
Speaker 1: details like a pyramid. Right, So what you would have
Speaker 1: is a story that if someone wanted to read the
Speaker 1: first paragraph would get the gist of the entire story.
Speaker 1: It was because we respected people's time. Now journalism does
Speaker 1: exactly the opposite, because It's no longer about imparting information.
Speaker 1: It's about engagement. You want to keep people reading as
Speaker 1: long as possible in order to get engagement time. So
Speaker 1: they see associated ads and click words on the left
Speaker 1: and right and up and down. They want you to read, read, read, read,
Speaker 1: read before you get to the essence of the story.
Speaker 1: In fact, you will find this so much in clickbait.
Speaker 1: You ever see these pictures, you know, do this at night? Okay?
Speaker 1: Or this what this star looks like now? And you
Speaker 1: go there and you'll never even read about that star
Speaker 1: until fifteen pages later. It is the worst, the worst
Speaker 1: you can have in journalism and news break and all
Speaker 1: of these people that publish online, they do it. They
Speaker 1: break all the rules of journalism in order to get
Speaker 1: you to engage. They don't give a damn about your time,
Speaker 1: and they don't give a damn about impartying information quickly.
Speaker 1: They simply want to engage you. We have more coming
Speaker 1: right up, and we can discuss this or more, but
Speaker 1: I'll take your phone calls right after this. Go with
Speaker 1: a sure thing Denver's best roofer Excel roofing dot com.
Speaker 1: You don't pay a cent until you're content. Time for
Speaker 1: an insurance checkup free, no obligation. In comparison, call Compass
Speaker 1: Insurance paying too much your coverage at dozens of insurance
Speaker 1: companies find out now three all three seven to seven
Speaker 1: to one help. You'll think you're his only customer when
Speaker 1: you choose Frank durand the real estate Man dot com
Speaker 1: to list your home with Remax Alliance three all three
Speaker 1: nine two zero, sixteen twenty.
Speaker 15: Two rift of what you needed, so you don't happen,
Speaker 15: come running just as as we can.
Speaker 3: Shooter's gonna help.
Speaker 16: Come Man six is the Troubleshooter Show. No Tom Martinez.
Speaker 1: Hey, welcome to the show. Three oh three seven one
Speaker 1: three talk seven one three eight two five five. Here
Speaker 1: to help you solve problems, answer questions, take complaints, make
Speaker 1: your life just a little easier. Whatever's on your mind.
Speaker 1: Give us a call. We'd love to solve your problems.
Speaker 1: Patrick wants to talk about small claims court and uh, Patrick,
Speaker 1: why don't you go ahead and talk about small claims courre.
Speaker 1: I'll bring up Mark in the gang. Go ahead, sir,
Speaker 1: what is happening?
Speaker 5: Well, you know, just because I listened to the show,
Speaker 5: a lot Mark has done, you know, small tankport, Yeah,
Speaker 5: and basically I had a business last year not paying
Speaker 5: me for services that I did. Where I filed, you know,
Speaker 5: with Fall Tames clerks, but I paid the sheriff to
Speaker 5: serve them. No one told me that I had to
Speaker 5: I had to file I guess that service within fifteen
Speaker 5: days of my court date.
Speaker 1: So talk to him about are you talking about you
Speaker 1: serve the person and then you did not file the
Speaker 1: actual lawsuit?
Speaker 5: Well, what it was is that I paid the sheriff
Speaker 5: to serve them, but no one told me that I
Speaker 5: had to file its fifteen days before my court date.
Speaker 6: Mark, what is he talking about? Well, I guess something
Speaker 6: like maybe Denver does that. I don't think Douglas County does.
Speaker 6: So I guess it's wherever you're filing it. Where were
Speaker 6: you filing it Bolder?
Speaker 1: Yeah, I don't know about Boulder. I've never filed one
Speaker 1: up there. So Mark, what is he talking about?
Speaker 14: That?
Speaker 1: The return of service.
Speaker 6: Denver before the court date or before for I'm trying
Speaker 6: to think if they have mediation, before either mediation or
Speaker 6: the coordinate, you got to prove that you served them
Speaker 6: and you basically.
Speaker 1: Oh okay, yeah, but that's not everywhere.
Speaker 6: I don't want people to think you got to do
Speaker 6: that everywhere generally like Douglas County or even a rapa ho.
Speaker 6: What you would do is you would show up to
Speaker 6: the mediation or you would show up and then you
Speaker 6: would give it to him. Then, so what happened. You
Speaker 6: can just refile. You can just do it all over again.
Speaker 1: Yeah, I know.
Speaker 5: But then we have to wait till April. Now, and
Speaker 5: like my date is five days from now.
Speaker 1: Well, you're not going to be able to go without
Speaker 1: proof that you served.
Speaker 5: But I have to because the I had it. I
Speaker 5: mean they served them. I had it. I think they
Speaker 5: went there and served them. I had the whole thing.
Speaker 1: So Mark, if he just shows up, if he just
Speaker 1: shows up, will that case be heard with his.
Speaker 6: I've never I've never been to Bolder and done one
Speaker 6: in Bolder ever.
Speaker 1: Now, well, listen, since it's already scheduled, Patrick, I guess
Speaker 1: it's not going to hurt it anything. If you went there,
Speaker 1: huh they canceled it? Oh they did, Well, then that's
Speaker 1: your answer right there. Did you acquire it? Yeah, so
Speaker 1: just refile it.
Speaker 5: Well, here's here's the thing. What I'm asking is is
Speaker 5: I think I'm just going to start slapping leans and
Speaker 5: all the properties I worked on to put fuel to
Speaker 5: the fire and make these people really, let me ask you.
Speaker 1: That's what I was going to ask you, the underlying problem.
Speaker 1: Explain it to us.
Speaker 6: Well, when's the last time you worked on the property
Speaker 6: that you want to lean?
Speaker 5: It was last ball I did.
Speaker 1: Then you're too late. You're too late. Huh, you're too late.
Speaker 1: You're too late. You're late. You have to put a
Speaker 1: lien on it within four months or one hundred I
Speaker 1: think it's one hundred and twenty days of.
Speaker 6: The last time on the job. Yeah, or when things
Speaker 6: were delivered as ninety days.
Speaker 5: Well, I flapped the lean on one property, all right,
Speaker 5: when that's before the four months?
Speaker 1: Okay, Yeah, that's okay. Yeah, pay's on with the wage. Now.
Speaker 1: A commission be applicable in this case, not with an
Speaker 1: independent contract. You like him? I mean, I don't know.
Speaker 1: I'm trying to ask him. Tell me what happened, tell
Speaker 1: us the circumstance, the story, tell us what's going on.
Speaker 5: Okay, this is what happened. I worked on one property
Speaker 5: in Boulder for this company, and they came to me
Speaker 5: in the last fall and said, hey, our guy that
Speaker 5: does our sprinkler blowouts in Denver failed just disappeared. Can
Speaker 5: you pick these up? I'm like, cool, I picked up
Speaker 5: thirty of them and I get them, and then they
Speaker 5: never paid me.
Speaker 1: I think I remember this original call. Yeah, you did
Speaker 1: call us before Patrick, you worked, You worked on thirty properties. Yeah,
Speaker 1: and you didn't get paid for any of them.
Speaker 5: Nope.
Speaker 2: Why I don't know.
Speaker 5: Well, okay, here's the problem. One problem was is that
Speaker 5: we didn't get the two of them before it throws
Speaker 5: and they broke. But they didn't schedule it with me.
Speaker 5: I didn't even know.
Speaker 1: Well, are they blaming you for that?
Speaker 5: Yea?
Speaker 1: That I mean? Is that what they're saying? Yes?
Speaker 5: And then there's two properties that didn't have sprinklers that
Speaker 5: we actually went to you, but we didn't how would
Speaker 5: we know, Like they didn't tell us there was no sprinklers.
Speaker 5: They're like, you filled us for two properties that didn't
Speaker 5: have sprinklers. But I'm like, yeah, well we drove there
Speaker 5: and if.
Speaker 1: Yeah, that's a little weird to charge them the same amount.
Speaker 5: Well I had to because I could have gone to
Speaker 5: another property.
Speaker 6: Well, you should know what you should have done is
Speaker 6: you should have filed leans on all those properties. Back
Speaker 6: then or within within the allotted time of one hundred
Speaker 6: and twenty days from when you left there and you didn't.
Speaker 1: Yeah, you're going to be screwed on this.
Speaker 5: Well that's because they were trying to work with me.
Speaker 5: But here's the thing. They just changed names and companies
Speaker 5: they I mean, I'm pretty sure they have to pay
Speaker 5: their debts.
Speaker 1: They can hold on, well, hold on when you dissolve.
Speaker 1: What you're talking about is if you dissolve a company,
Speaker 1: you have to make an affidavit. You have to say
Speaker 1: you have to have everything paid off. That's right.
Speaker 6: Yeah, but he's still going to have to bring an
Speaker 6: action against him. I mean, it's not like it's not
Speaker 6: like a lot of these companies do that.
Speaker 1: They switch names all the time, right, that's right.
Speaker 6: You're going to have to prove in court that they
Speaker 6: did it fraudulently. I mean, you're so all you're doing
Speaker 6: is circling back to the same thing.
Speaker 1: Yep, that's right.
Speaker 5: I'm just trying to figure out how not to get
Speaker 5: screwed on this.
Speaker 6: It's five grand, turn around and see them again and
Speaker 6: then make sure they get the service. I mean, I
Speaker 6: don't know why you have to wait till April that
Speaker 6: I didn't know. That must once again be a Boulder
Speaker 6: County thing. I don't know.
Speaker 1: Well, no, he has to wait because they probably don't have.
Speaker 5: An opening, right I serve him in May? I had
Speaker 5: to wait till October. Now wait till April.
Speaker 1: That's so long. Well those are the breaks, man, But
Speaker 1: you got to do it.
Speaker 5: Well, I'm gonna do it.
Speaker 1: I mean that they have no right now to pay you.
Speaker 6: The easiest would have been if you leaned them to
Speaker 6: to begin with in the allotted time.
Speaker 1: But it's just too far back.
Speaker 5: Man. Well, like I said, I got one property lean.
Speaker 6: So I'm shock they haven't said anything. Was it just
Speaker 6: a homeowner out of curiosity?
Speaker 1: No? No, No, he's thirty properties mark thirty properties.
Speaker 6: No I'm saying he said he's got a lean on one.
Speaker 6: What property is it on?
Speaker 5: It's on an apartment building in Boulder.
Speaker 1: Okay.
Speaker 5: I know the owner. She hired me first, and then
Speaker 5: she had a property management company start working. That's who
Speaker 5: I started working with. But I know the owner, and
Speaker 5: I slapped a lean on her thinking that she might
Speaker 5: call them and say, what the hell is going on?
Speaker 6: And you're not talking just a ten day notice? You
Speaker 6: went through it and actually put a lien on the
Speaker 6: property and filed the lean.
Speaker 2: Correct.
Speaker 1: Okay, how many days do you have left to take
Speaker 1: them to court and win?
Speaker 5: Hmmm, well, now I'm going to go look at the lean.
Speaker 5: I didn't think I thought I was going to court
Speaker 5: in five days for media mark.
Speaker 1: How long do you have to perfect a lean? Six months?
Speaker 6: I think it's six months from the day and if
Speaker 6: you don't perfect it then they can basically get it
Speaker 6: off there.
Speaker 1: That's six months from the time you file it, right, Yeah,
Speaker 1: so Patrick, you know we have stuff. Man, do you
Speaker 1: have proof that they retained you?
Speaker 5: Yes? Good, a emails, I have scheduling, all everything. Good,
Speaker 5: it's all my system. They can't not How.
Speaker 1: Much do they owe you?
Speaker 5: My brother had lost of it, he met most of
Speaker 5: the owners.
Speaker 1: How much do they owe you? How much do they
Speaker 1: owe you?
Speaker 5: Well, they'll be thirty five, but I've slapped them with
Speaker 5: late bees. It's now it's to six grand because I've
Speaker 5: put on interests and lakebies because.
Speaker 1: You know it's well, that doesn't I mean in small claims.
Speaker 1: I mean generally that's not going to work. I think
Speaker 1: they allow you eight percent or whatever it is now.
Speaker 5: Yeah, this man, well, now I got to redo it. Anyways,
Speaker 5: it doesn't matter. But yeah, now that I've heard this
Speaker 5: on a different note that you guys remember when I
Speaker 5: came there. I'm a professional snowboarder.
Speaker 1: Yeah, I do remember that was years ago, all right,
Speaker 1: I don't yeah.
Speaker 5: Yes, okay, that's fine.
Speaker 16: Man.
Speaker 1: No, I'm not you you were stoned. I'm just kidding.
Speaker 1: I'm just kidding, Patrick, i'd I know.
Speaker 5: I just got done doing a movie. It's called Heavenly
Speaker 5: wickednessh It's gonna get on Netflix, and so everybody should
Speaker 5: check it out.
Speaker 1: No fooling, it's are you the star?
Speaker 4: No?
Speaker 5: I did stunt work, and then I did some no no, no, no,
Speaker 5: no no. Did the bigger stars than me, like Michael
Speaker 5: boushinis in it.
Speaker 1: What's it called Heavenly What? Wait a minute, Eric Roberts
Speaker 1: is in it, right.
Speaker 5: Mm hmm yeah.
Speaker 1: And and so do you do the double work? Basically
Speaker 1: the stunt work.
Speaker 5: I did the stunt work for the lead actor, and
Speaker 5: so I ran around in a night suit, a real
Speaker 5: night suit. It was like eight pounds for eight hours,
Speaker 5: wielding a sword, pretending I was playing a dragon on
Speaker 5: a snowboard. No, no, no, No, that's nothing to do
Speaker 5: with snowboarding.
Speaker 1: Okay. I thought I had to do with snowboarding. Okay,
Speaker 1: So how did you get involved in stunt work?
Speaker 5: Because my friend who I lived with in Vail all
Speaker 5: year is a director and he wrote it and this
Speaker 5: is his film, and that's how I got into it
Speaker 5: because I told him i'd help him. You know, I
Speaker 5: thought I was just going to move like, you know,
Speaker 5: equipment around or cameras. And then I show up and
Speaker 5: he's like, well, you're gonna be the stunt guy. Okay.
Speaker 1: Yeah.
Speaker 5: And then and then this took a month and then
Speaker 5: a couple of days later, it's like three in the
Speaker 5: morning and he comes up to me and he's like, well,
Speaker 5: you're gonna be a drug dealer?
Speaker 3: Patrick?
Speaker 13: Does that pay pretty well?
Speaker 1: Does it pay pretty well? Patrick?
Speaker 13: Not the drug dealing, but the stuntman work.
Speaker 5: I'd ever know. There wasn't any drugs where'd they?
Speaker 1: No? No, did, But did the stunt work pay well?
Speaker 5: It will?
Speaker 1: What does that mean? It will?
Speaker 9: Oh?
Speaker 5: Okay, I'm well this well. Basically the movie costs seven
Speaker 5: hundred and fifty thousand dollars to do. There's an evelop
Speaker 5: for two point seventy five million. So once it gets
Speaker 5: sold in Netflix, well then boom, oh, so.
Speaker 13: You haven't been paid for it.
Speaker 5: No. I paid for it because I wanted to help him.
Speaker 1: So what he's saying is he's saying he's going to
Speaker 1: get paid once they sell the project. He did it
Speaker 1: on the come, I get it, Okay, Hey, Patrick, that's
Speaker 1: pretty cool. Where was it shot, Patrick?
Speaker 5: It was in Ohio and ash Ascibus, so outside of Cleveland,
Speaker 5: and it was in his hometown. It was a really
Speaker 5: cool hometown too, so he he basically shot this movie
Speaker 5: in his hometown on sites that were only about five
Speaker 5: minutes away to save money. And it's I mean, it's
Speaker 5: saved a lot of money on making this movie because
Speaker 5: it should have been way more.
Speaker 1: Well yeah, I mean that's like crazy more.
Speaker 5: But oh yeah.
Speaker 1: Now if you see me, if you see me, is
Speaker 1: you see me related to the real famous you see me?
Speaker 5: Yes, that's brother.
Speaker 1: They look like brothers. But the other, the other you
Speaker 1: see me is the one that's like he's a major star.
Speaker 5: I forget and yeah, Fargo and then you know pulp Fiction.
Speaker 5: He was actually supposed to be in the movie, but
Speaker 5: he was on Dancing with the Stars at the time
Speaker 5: and so his brother, the guy's brother.
Speaker 1: Oh cool, I didn't know he had a brother anyway,
Speaker 1: very very interesting. If you ever need someone to do
Speaker 1: a stunt double for a big mouth, Mark's available at
Speaker 1: any time, at any time, anyway, Thanks a lot, man,
Speaker 1: I hope, uh you get paid three all three seven
Speaker 1: one three talks seven one three eight two five five.
Speaker 1: Can you put a lien on a film if they
Speaker 1: don't pay them? That's what I want to know. We
Speaker 1: have more coming right up on the Troubleshooter Show. I
Speaker 1: got to tell you about this though. This is really important.
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Speaker 1: cent until you're content. Time for an insurance check up free,
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Speaker 1: three all three seven seven to one. Help. You'll think
Speaker 1: you're his only customer when you choose Frank durand the
Speaker 1: real estate Man dot com to list your home with
Speaker 1: Remax Alliance three all three nine two zero sixteen twenty two.
Speaker 1: Hi Tom Martino, your troubleshooter. Three O three seven one
Speaker 1: three talks seven to one three eight two five five
Speaker 1: people thank you for being here. And Frank Durin the
Speaker 1: real estate Man. Remember, we'll do market valuations for your home.
Speaker 1: He tells you what it will sell for based on
Speaker 1: his thirty years experience, and it's free of charge. He
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Speaker 1: three nine two zero sixteen twenty two. Francdrein the real
Speaker 1: Estate Man dot com. I have a few texts here
Speaker 1: I want to get through. One said Tom. I'm glad
Speaker 1: you talked about journalism. I thought I was getting old
Speaker 1: and losing my ability to concentrate on articles. It's good
Speaker 1: to know that it's my allergy to clickbait. I'm telling you.
Speaker 1: Have you noticed that has anyone noticed that that when
Speaker 1: you read it, they don't get to the point of
Speaker 1: the story. I mean, it's very disturbing. Now here's another
Speaker 1: trend in journalism. I want to mention. That's where they
Speaker 1: used to say this. Okay, listen to this.
Speaker 2: Back.
Speaker 1: Let's just say that the current events were happening back
Speaker 1: when I was doing some radio and TV journalism. The journalism,
Speaker 1: not the advocacy or the newspaper reporting. And I mean
Speaker 1: not even probably ten years ago, twelve years ago even
Speaker 1: not even like that far back. What they would say
Speaker 1: is something like this, President Trump claims once against claims
Speaker 1: that he was blah blah blah, or that illegal aliens
Speaker 1: and Aurora are attacking or eating dogs and cats or
Speaker 1: taking over apartment houses. Let's just say that, all right,
Speaker 1: that's what they would say. President Trump or the Trump
Speaker 1: campaign claims that there are more reports of apartment houses
Speaker 1: being taken over in Aurora. Okay, they would say that,
Speaker 1: and and that's the way it's done properly. Mark, What
Speaker 1: would they say today if they were doing that? What
Speaker 1: would they say?
Speaker 6: It depends who it is, but basically they'd say President
Speaker 6: Trump's a liar.
Speaker 1: They mark, you're not. Here's what they say. The Trump
Speaker 1: campaign or President Trump once again falsely claimed it's truth,
Speaker 1: falsely claim it's like bike. Apartment houses in Aurora are
Speaker 1: being taken over falsely claims. Just found out. Nobody in
Speaker 1: journalism now, even in journalism, if you believe that, even
Speaker 1: if you did when I was a reporter, if I
Speaker 1: ever said ever President Trump or this person of that
Speaker 1: person falsely claims, they'd say, wait a minute, what do
Speaker 1: you mean falsely? And well, we know it's a lie.
Speaker 1: And here's what they say. No, you don't determine if
Speaker 1: it's a lie. You simply report what they're saying. Let
Speaker 1: people make their own decision. But no, it doesn't happen
Speaker 1: that way. Now you might think what's wrong with that?
Speaker 1: You know, it's our responsibility. Just like they said the
Speaker 1: false laptop reports, they used to say falsely claimed or
Speaker 1: falsely claimed the lab leaks.
Speaker 6: And fifteen FBI signed on to a letter saying this
Speaker 6: is Russian misinformation.
Speaker 1: That was I think no, no mark it mayers the
Speaker 1: election mark. There wouldn't be anything wrong with them saying,
Speaker 1: according to the FBI, or according to sources, fifteen FBI
Speaker 1: agents and others signed on saying it was Russian disinformation,
Speaker 1: there's nothing wrong with reporting that. But to say this
Speaker 1: the Trump campaign or or whatever is falsely is falsely clanmly.
Speaker 1: I disagree. There's a lot being wrong.
Speaker 6: There's a lot to be said about being wrong about
Speaker 6: saying that boy, that took a lot.
Speaker 1: But Mark, I don't know what you mean. Well, you
Speaker 1: can't think I knew what I mean either. I just
Speaker 1: hit a Mark. What I'm saying is the administration.
Speaker 6: Well, actually, at the point, at that point in time,
Speaker 6: the bidens in the DOJ and the Obama people that
Speaker 6: are still in the FBI and DOJ, we're telling Zuckerberg
Speaker 6: and everybody else not to believe anything they're reading. They're
Speaker 6: the ones that came up with it. But they didn't
Speaker 6: put any of that in the stories.
Speaker 1: No. But Mark, here's what I'm saying. If the story was,
Speaker 1: if please were just listen to what I'm saying. If
Speaker 1: the story is according to our sources, or according to
Speaker 1: the White House, or according to this or according to that,
Speaker 1: the Hunter Biden laptop story is Russian disinformation. In fact,
Speaker 1: they claim twenty FBI agents have signed a letter to
Speaker 1: that effect. That is a report.
Speaker 6: If they say the report coming from my point is
Speaker 6: I understand it's a report, but it's coming from the
Speaker 6: Obama people.
Speaker 1: Mark, I said, There is nothing wrong with reporting that
Speaker 1: they had sources, even if they don't reveal them, or
Speaker 1: if they say the Obama campaign or from the Biden messay,
Speaker 1: there's nothing wrong with reporting that. Where it becomes a
Speaker 1: violation of objective journalism is where they say the Trump
Speaker 1: campaign wrongly denies it is Russian disinformation, or they they
Speaker 1: are they are promoting the laptop as genuine when it
Speaker 1: is disinformation, or they say they incorrectly call it. You know,
Speaker 1: they in their headlines they wesakely didn't report on it.
Speaker 6: They said it was disinformation, and if you put anything
Speaker 6: on it on your Facebook or anywhere else, you were blocked,
Speaker 6: and it was wrong.
Speaker 1: That's a whole different story blocking stories. Not reporting things
Speaker 1: I wasn't talking about. That's a whole different area of journalism.
Speaker 1: That's wrong because not reporting things is just as bad
Speaker 1: as reporting them inaccurately. So you're right, there are ways
Speaker 1: that people slant the news by not reporting things or
Speaker 1: by ignoring them. And you've brought that out before, and
Speaker 1: it's correct. When I said, do you think the election
Speaker 1: was stolen? He says, well, not in the way people
Speaker 1: might think. I don't think they were burning ballots or
Speaker 1: doing that possibly, but they were slanting the news. And
Speaker 1: by the way, don't you think that Google or bing
Speaker 1: or other people slant the algorithms when you search for things.
Speaker 6: Oh, they prove it time after time they do, of
Speaker 6: course they do. Yeah, absolutely, what was ai? Was it
Speaker 6: Google or was it Microsoft? That it would answer good
Speaker 6: things about Biden at the time, but nothing good about Trump.
Speaker 1: I did the experiment absolutely positively. Or they would say
Speaker 1: we don't comment on politics, and then you ask about
Speaker 1: Kamala Harris and they say all the glowing things she's
Speaker 1: ever done, It's just amazing to me. But here's the point.
Speaker 1: When you have an anchorman, or you have people like
Speaker 1: locally you have Kyle Clark, he loves saying incorrectly or
Speaker 1: promoted the lie or I'm not quoting him, but things
Speaker 1: like that they deny in news loves talking about once again,
Speaker 1: you know, once again inaccurately reported or falsely reported or
Speaker 1: falsely claims. You know, who is it for them to
Speaker 1: say it is true or false. They're supposed to be
Speaker 1: a conduit, and this conduit is supposed to report what
Speaker 1: they're hearing. Now, obviously, there are times if you have
Speaker 1: a guy saying Hey, you know, we found life on
Speaker 1: the moon. You don't have to say. You don't have
Speaker 1: to say this man falsely claims he found life on
Speaker 1: the moon. You don't have to say. All you have
Speaker 1: to say is this man is claiming, you know, he
Speaker 1: found life on Mars or life on the moon, and
Speaker 1: we have no scientists to back it up. I mean,
Speaker 1: you can then go beyond. But why do journalism Why
Speaker 1: do journalists now feel they have a right to give
Speaker 1: opinions within headlines and stories. I'm not talking about talk
Speaker 1: shows like Hannity. I'm not talking about the view they
Speaker 1: never try. In fact, the name of it's the view
Speaker 1: they don't purport to be objective. Where the sin comes in,
Speaker 1: I feel, is where they don't tell you that they're
Speaker 1: not being objective. They give the illusion that they are
Speaker 1: news reporters, and they are not. We no longer have
Speaker 1: news reporters. We have view reporters. It's the local views.
Speaker 1: It's deny in Views. It's not nine News, it's deny
Speaker 1: in Views. That's what they have right now. And it
Speaker 1: sucks because you're watching a news program thinking I'm hearing
Speaker 1: the truth. Nothing could be further from the truth. By
Speaker 1: the way, I have another text here. Dan McKenzie is
Speaker 1: a guy on the other day, our state planning attorney,
Speaker 1: and yes he was the one talking about LLCs to
Speaker 1: hold properties. It's mackenzie Law. You can find them on
Speaker 1: the referralst Dan McKenzie. Okay, we have more coming right
Speaker 1: up on the Troubleshooter Show. One Clear Chrice Garage Doors.
Speaker 1: We'll do all of your garage door needs with uh
Speaker 1: what and if you need emergency service twenty four to
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Speaker 1: One Clear Choice Doors dot Com. Go with a sure
Speaker 1: thing Denver's best roofer Excel Roofing dot com. You don't
Speaker 1: pay a cent until you're content. Time for an insurance
Speaker 1: check up free no obligation comparison call Compass Insurance paying
Speaker 1: too much your coverage at dozens of insurance companies find
Speaker 1: out Now three oh three seven seven to one help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the Real estate Man dot com to list your
Speaker 1: home with Remax Alliance three all three nine two zero
Speaker 1: sixteen twenty two. Hi Tom Martino, your troubleshooter, Chris, Welcome
Speaker 1: to the show. What's going on, Chris, Hey.
Speaker 11: I'd like to give a shout out to Steve the
Speaker 11: painter guy.
Speaker 1: He's a great guy. That's star quality painting, by the way,
Speaker 1: star quality painting. Steve the Painter, good guy.
Speaker 10: Yep, yep. I called him in within a day, for
Speaker 10: day and a half, he.
Speaker 11: Was here, gave me a quote, got it booked, and
Speaker 11: Milton and his crew were amazing.
Speaker 1: Yeah, we love him. And years and years and years
Speaker 1: ago he came on the referral list. He's been a
Speaker 1: dear friend. I use them all the time. Thank you,
Speaker 1: Chris for letting us know we really believe in referrals
Speaker 1: dot com for absolutely positively sure. Let's talk now to Drew. Drew.
Speaker 1: Welcome to the show. What's going on?
Speaker 17: Drew?
Speaker 1: Yes, Hi, Hello Drew, how are you sir? What's happening? Well?
Speaker 18: Thank you for offering your help. I just wanted to
Speaker 18: clarify one thing. I might run out of money earlier
Speaker 18: than I saw it, because I forgot my mechanic told
Speaker 18: me I need four new tires, and he said when
Speaker 18: he puts them on, because the car has never been repaired,
Speaker 18: that there might be some repairs. So I could run
Speaker 18: out of funds at the end of the summer.
Speaker 1: Hey, Drew, let me ask you because really, honest to God,
Speaker 1: I've been doing a lot of thinking of this and
Speaker 1: trying to figure out how I'm going to word this this.
Speaker 1: You know, revisor, go fund me and stuff, and I
Speaker 1: really need to ask this because I know I need
Speaker 1: to tell you this. I truly don't believe that you
Speaker 1: will probably get many people who will donate to you.
Speaker 3: There.
Speaker 1: I went and looked through you through gofund me, and
Speaker 1: there are so many people down on their luck and
Speaker 1: no one's collecting money. They give to things like dogs
Speaker 1: and cats and stuff like children who have been injured
Speaker 1: or don't have health insurance and stuff like that. I'm
Speaker 1: not trying to tell you. I'm not saying to you
Speaker 1: you're not worthy, you shouldn't get help, and wouldn't it
Speaker 1: be nice if people helped you. But Drew, if you
Speaker 1: depend on GoFundMe, you're going to be homeless. You got
Speaker 1: to be proactive and try to find some help somewhere else.
Speaker 1: Can you get on social services?
Speaker 18: Well, my friends have given me phone numbers for social services.
Speaker 18: All they will do if I find a chaper rent,
Speaker 18: but that's difficult. To do in New Jersey. All the
Speaker 18: social services will do is they will pay for the
Speaker 18: security deposits. That's it.
Speaker 1: So no, no, no, no, no, no no. I'm talking
Speaker 1: about regular social services for food stamps, Medicaid and maybe
Speaker 1: even a PA. It's called social services. They used to
Speaker 1: call it welfare. They do way more than pay for
Speaker 1: a security deposit. You can also try for You could
Speaker 1: do Section eight housing. Have you ever tried that?
Speaker 18: Yeah? They tell me the waiting list is at least
Speaker 18: two years.
Speaker 1: And I am well, you're in the wrong area of
Speaker 1: the country. You may have to move. With the money
Speaker 1: that you have now. You may want to move to
Speaker 1: an area where it's way cheaper to get a hotel
Speaker 1: room and it's way cheaper to sustain yourself, and then
Speaker 1: apply for social services in that new area where the
Speaker 1: waiting list isn't ten miles long. Drew. I don't know
Speaker 1: how to put this other than no one can do
Speaker 1: this for you. You're going to have to be proactive or
Speaker 1: you will end up homeless.
Speaker 3: Drew. Just remind me, are you unable to work?
Speaker 1: Yes? He is, he and he's almost eighty Drew. Another question, Okay,
Speaker 1: you said you were a preacher did you were you
Speaker 1: ever affiliated with a church.
Speaker 18: To answer your question, honestly, I believe in heavenly folgy.
Speaker 18: I want that religion. Organized religion is not the way
Speaker 18: to God.
Speaker 1: Okay, okay, good, good, Okay, that that's probably true. I hear, Drew.
Speaker 1: Here's the deal. The only reason I asked that is
Speaker 1: because many of the churches you know will will will
Speaker 1: help their own and the charities and all. But Drew, listen,
Speaker 1: and we don't need a long explanation. I I I
Speaker 1: heard what you just said about that. So I don't
Speaker 1: know what to do for you. I I just don't.
Speaker 1: I mean, I know that I can. No matter who
Speaker 1: helps you, it's going to be temporary at best.
Speaker 18: And yeah, that's why we're hoping we prevail in the
Speaker 18: car accident case.
Speaker 1: I don't even you don't even know your attorney's last name?
Speaker 1: Is that right?
Speaker 18: Oh? I gave it to I got Oh.
Speaker 1: I'm sorry, I'm sorry. I'm mixing you up with someone
Speaker 1: else who did I ask to call his attorney and
Speaker 1: get an update? Did you call?
Speaker 13: I never got in a single shred of information about
Speaker 13: his attorney.
Speaker 1: I would love to get Gina, you didn't pass that
Speaker 1: information on to Dmitri. We want to get Drew's hold
Speaker 1: on Drew. We don't have a subjur We want his
Speaker 1: name and number and I'll have depth Deputy d call. Look,
Speaker 1: we want to try to help. I know we joke
Speaker 1: about Drew always being in trouble, always having problems, but
Speaker 1: over the years he's been faithful listening to me. We
Speaker 1: talked years and years ago.
Speaker 3: Tom, I think you made the best suggestion.
Speaker 9: You know, New Jersey is one of the highest places
Speaker 9: for cost of living and Drew's not working. There's no
Speaker 9: reason why he can't move to a place where the
Speaker 9: cost of living could be literally half what it is he.
Speaker 1: Has to do. He has no choice. This is survival.
Speaker 1: People who don't take proactive pro action end up on
Speaker 1: the street.
Speaker 3: To I got it cheaper.
Speaker 1: I got to take this break three oh three seven
Speaker 1: one three talks seven one three, eight two five to five. Again,
Speaker 1: I want to remind you about Wave eight Wealth Management,
Speaker 1: the company I started. The seeds go back six years
Speaker 1: when I started experimenting with the investing and I hire
Speaker 1: professionals to do my portfolio only. I did a private
Speaker 1: fund as well that became official a few years ago,
Speaker 1: and then I did a registration for a full fledged
Speaker 1: investment advisory firm, which I now have WAWM dot com.
Speaker 1: Here's what I want to tell you. I pledge every
Speaker 1: dime of my money that's investible investible is in this company.
Speaker 1: And also I would never suggest anything I don't personally do,
Speaker 1: and that we give individual attention and we are not
Speaker 1: middlemen like ninety eight percent of financial advisors. I'm sorry
Speaker 1: to say that, but that's just the truth. They take
Speaker 1: your money, they talk to you, they shake your hand,
Speaker 1: and they say that they're your advisor, but they don't
Speaker 1: advise you. They're middlemen. They place you with broker dealers.
Speaker 1: That's why when you ask them, hey, why did this
Speaker 1: go up or why does that go down? They don't know.
Speaker 1: They just don't know. And that's the sad truth about
Speaker 1: the industry. I'm the founder of Wave eight, I'm a
Speaker 1: client of Wave eight. I'm compensated through Wave eight when
Speaker 1: we do make money. Right now, our concentration is on
Speaker 1: a few dedicated clientele. We're not going to grow to
Speaker 1: a giant firm ever. And I invite people who want
Speaker 1: this kind of attention to join me at three oh
Speaker 1: three seven seven to one. Help seven seven one four
Speaker 1: three five seven. We got more coming up. Go with
Speaker 1: a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent until you're content. Time for
Speaker 1: an insurance checkup free, no obligation. In comparison, call Compass
Speaker 1: Insurance Paying too much your coverage at dozens of insurance
Speaker 1: companies find out now three oh three seven seven to
Speaker 1: one help. You'll think you're his only customer when you
Speaker 1: choose Frank durand the real estate Man dot com to
Speaker 1: list your home with Remax Alliance three all three nine
Speaker 1: two zero sixteen twenty two. Hi Tom Martino, your troubleshooter
Speaker 1: three oh three seven one three talks seven one three
Speaker 1: to eight two five five or three oh three Martino
Speaker 1: three oh three six two seven eight four sixty six
Speaker 1: listen in a few minutes we have left in this hour.
Speaker 1: I want to bring something up that I think is
Speaker 1: a is a cool and fascinating discussion because someone someone
Speaker 1: texted me and say, why are you different? Tom? I mean,
Speaker 1: you know you have a lot of money advisories. You
Speaker 1: talk about why why are you different? And I just
Speaker 1: I want to I just want to talk about one
Speaker 1: thing just one thing that went into our AI. It's
Speaker 1: called the money index theory. Now, the money anxiety theory
Speaker 1: is what we use money anxiety because we have tracked,
Speaker 1: and many people smarter than me have tracked money anxiety
Speaker 1: index to the return on stocks. First of all, what
Speaker 1: most people do is invest on emotion. They shouldn't, but
Speaker 1: they do, but they do. That's why a lot of
Speaker 1: people make money is because they don't. You need advice
Speaker 1: who you don't have?
Speaker 2: Come running just as fast as we can.
Speaker 15: Shooter's gonna help coming.
Speaker 1: This is the Troubleshooter Show. No Tom Martinez, welcome, Welcome,
Speaker 1: my friends to the only and I mean that, the
Speaker 1: only show of its kind. What do we do, I'll
Speaker 1: tell you.
Speaker 6: We solve problems, answer questions, take complaints. Our goal is
Speaker 6: to make your life a little better. You know, if
Speaker 6: you do have a problem out there, maybe a bad
Speaker 6: contractor maybe you're dealing with the hideous landlord. I think
Speaker 6: you get the idea. We get directly involved. We've got
Speaker 6: great people, great volunteers that work with us. We have
Speaker 6: companies on the referral list that help you out. We
Speaker 6: have attorneys on the referral list. Hell, we even got
Speaker 6: good dentist on the referral list at referral list dot com.
Speaker 6: But all of us together give our best effort to
Speaker 6: help you solve your problem and get your money back
Speaker 6: if you've been ripped off. And let's face it, there's
Speaker 6: a lot of bad people out there now. There are
Speaker 6: so many people out there that take money and do nothing.
Speaker 6: It's absolutely amazing to me. And that is why this
Speaker 6: show has been around over forty years. That's not going
Speaker 6: to go around, actually forty five years. Just here in Denver.
Speaker 6: It's easy to join in. You got any questions, you
Speaker 6: need help, Maybe you just want to expose some scum
Speaker 6: sucking pig. The number is easy, three oh three Martino.
Speaker 6: Threes the number is easy, three oh three Martino, three
Speaker 6: zero three Martino. Or during the show live you can
Speaker 6: call sit three oh three seven one three eight, two
Speaker 6: five five. Both will come right to us. And we
Speaker 6: do have lines open right now. Guys, Do we have
Speaker 6: any updates Deputy Doc on anything cooking right now?
Speaker 3: Well, Michelle called this morning about her Cadillac Escalade.
Speaker 6: Yeah, it was eleven thousand dollars. She bought it from
Speaker 6: the dealership. Apparently they had to replace the engine a
Speaker 6: few days after she bought it. Now it's back there, right,
Speaker 6: and it's got the same problems.
Speaker 3: Well, I called.
Speaker 9: Earlier, but there's no answer on the phone. So I'm
Speaker 9: thinking a used car dealer probably is not going to
Speaker 9: be open at ten o'clock in the morning.
Speaker 1: So will I think they would be? They're probably just
Speaker 1: not answering.
Speaker 9: Anyway, I'm gonna call them after the show when if
Speaker 9: they're open, they're going to answer the phone.
Speaker 1: Okay, And then who do we get over here, Deputy Bo?
Speaker 1: What are we working out?
Speaker 12: I'm working with a person by the name of Pat
Speaker 12: who bought a Colorado truck from Mike Morony Chevrolet down
Speaker 12: in Colorado Springs.
Speaker 1: We don't get a lot of complaints.
Speaker 3: You know.
Speaker 1: I looked.
Speaker 3: He actually had pretty good reviews.
Speaker 1: But what was this guy's complain? Was it new or used?
Speaker 3: It was a brand new truck.
Speaker 12: Yeah, but after a few weeks he noticed a paint
Speaker 12: defect in the rocker panel.
Speaker 18: Oh.
Speaker 12: I think he remembered the war and he just asked
Speaker 12: to see if they would fix it. The sales manager said,
Speaker 12: send him to a collision center.
Speaker 1: So they negotiated and he took the cash.
Speaker 3: Yeah, they offered him.
Speaker 12: They offered him sixteen hundred dollars cash and then nine
Speaker 12: hundred dollars for some sort of a seal coat.
Speaker 6: Was he good with that or did he really? Why
Speaker 6: would anybody the rocker panel? You're not going to see that, right?
Speaker 12: He showed me pictures. I really couldn't really see the
Speaker 12: defects at all.
Speaker 1: How much did they settle for? How much? Sixteen hundred
Speaker 1: plus nine hundred that's pretty good. But the problem is
Speaker 1: that he but but he pocketed it.
Speaker 12: No, he didn't get the money mark because the sales
Speaker 12: manager Jimmy, who promised him this refunder cash no longer
Speaker 12: works there.
Speaker 3: Of course all long, So.
Speaker 1: What are they saying now? Did the GM step in?
Speaker 12: The GM will not call the pat back.
Speaker 3: You won't call me back.
Speaker 12: So I'm at the point now of talking to Mike Moroney.
Speaker 12: I've tried to call him, so I actually send him
Speaker 12: a letter just to see if they would honor the original.
Speaker 1: Do you have the original deal in an email?
Speaker 12: I think unfortunately, But I think it was all done.
Speaker 1: Verbal, so he doesn't even have a way of proving it.
Speaker 6: He doesn't have any you or has he talked to
Speaker 6: the salesman? That's no longer there that made the promises.
Speaker 3: That's a good point.
Speaker 12: I did ask him to see if they could find
Speaker 12: out where Jimmy the sales manager, But the service department
Speaker 12: did acknowledge this paint defect at the factory.
Speaker 6: Well, it should still be under warranty from the manufacturer.
Speaker 6: Why is he even dealing with Mike Maroni anymore? Why
Speaker 6: doesn't he bring it to another dealership that isn't putting
Speaker 6: their head in the sand over a manufacturer's defect.
Speaker 1: I mean, if it's.
Speaker 6: Truly there, the only reason that scares me a little
Speaker 6: is you said you saw the pictures.
Speaker 1: You can't even see it.
Speaker 6: Are we sure there's consumer Are we sure it's a
Speaker 6: real issue.
Speaker 12: I believe it is, because he did deal with the
Speaker 12: service department at Mike Maroney and they said it what
Speaker 12: they did acknowledge according to him, According to Pat the caller,
Speaker 12: what kind of vehicle is it? It's a two thy
Speaker 12: twenty three Chevy Colorado paid sixty thousand dollars for it.
Speaker 6: Jesus, I wonder who he should bring that to. I
Speaker 6: don't know if there's two Chevy dealers in the Spring.
Speaker 12: Mike Marony has two dealerships I'm going.
Speaker 3: To get Mike.
Speaker 1: Doesn't even matter about Mike Maroney.
Speaker 6: I'm saying maybe he should bring it to a completely
Speaker 6: different Chevy dealership and see if they can just do
Speaker 6: the warranty work.
Speaker 1: Maybe one that has their own collision center.
Speaker 12: That is a very good ish point, Mark. I will
Speaker 12: call and mention that to him, because you're right, and
Speaker 12: it is done at the factory, not at the dealership.
Speaker 1: Yeah, I mean we should be able to figure that out. Okay,
Speaker 1: let's go. Let's hit the phone.
Speaker 6: Three oh three seven one three A two five five,
Speaker 6: Well quick, I'll go to Ed after that. But it's
Speaker 6: kind of weird. I'm twisted around. I'm sitting in a
Speaker 6: different seat as a computer broke. Yeah, and the MIC's
Speaker 6: on the opposite side. It's kind of freaking me out
Speaker 6: over here. But do you have anything else?
Speaker 3: Champion Windows. I'm still working, Okay, hold on.
Speaker 6: I want to update everybody on them, because, in my opinion,
Speaker 6: Champion Windows sucks. I have never seen so many complaints
Speaker 6: on one company after they sold ever, ever, ever, ever,
Speaker 6: have I ever seen that in twenty plus years? Hey, Ed,
Speaker 6: what's going on with you?
Speaker 7: Ed?
Speaker 1: Oh?
Speaker 2: Yes, sorry, there was a static win No.
Speaker 1: No problem, man, I got you good. What's going on?
Speaker 2: So my wife and I are homeowners in a small
Speaker 2: Spanish old subdivision. I'm up in unincorporated Boulder outside of
Speaker 2: where the marshall Burn area was. Oh wow, adjacent to it.
Speaker 1: And were you guys affected?
Speaker 14: We say, in.
Speaker 2: Fought and stop three houses from us.
Speaker 1: Oh wow man, okay, So what's going on.
Speaker 2: Yeah, we got a couple of ditches, irrigation ditches that
Speaker 2: come through, and they've got easements on our properties.
Speaker 5: And we've got.
Speaker 2: Seventeen homeowners that are currently affected, including ours, where the
Speaker 2: ditch comes through our property, and they believe that they
Speaker 2: have unfeathered access to our property to the ditches, and
Speaker 2: we're not disputing their ability to clear and clean to
Speaker 2: keep the ditches open for a waterflow.
Speaker 5: The problem comes.
Speaker 2: In is they have now notified us and they're coming
Speaker 2: through and we've been trying to work with them and
Speaker 2: taking out thirty year old trees, twenty thirty foot cottonwoods
Speaker 2: and stuff, and they're just basically taking trees and bushes
Speaker 2: and stuff that are adjacent to the property.
Speaker 6: Who actually owns this ditch? Is it like the water district?
Speaker 6: Is it like storm water runoff.
Speaker 1: What is it?
Speaker 2: Each homeowner owns their perspective, amount of land where the
Speaker 2: ditch passes through they have, and what they're saying an
Speaker 2: unfeathered easement that they can control.
Speaker 1: Who has the easement in place?
Speaker 2: The ditch companies. So there is one called the Marshall Ditch,
Speaker 2: got it? And there's another one, And I don't know
Speaker 2: if the Bluckhand Ditch or my wife would know that
Speaker 2: she's actually president.
Speaker 5: Of our association.
Speaker 2: And then there's a bigger homeowner grouping in our subdivision
Speaker 2: that are not of our association of forty homes or something.
Speaker 2: So I'm trying to find out. You know, to me,
Speaker 2: there should be a limited amount of access that they
Speaker 2: have to keep the ditch open, and not on the
Speaker 2: fourteen foot adjacent pathways that they get because they can
Speaker 2: access there's no dispute on that to keep their ditch clean.
Speaker 2: But now they're going with it. They haven't done this
Speaker 2: in thirty forty years. We've lived there twelve and there's
Speaker 2: all these trees that are major trees and they've deemed
Speaker 2: and this is by an independent contractor that says he
Speaker 2: has the authority, and we have never been given a letter.
Speaker 6: What does he state the authorities from.
Speaker 2: That from the ditch company that they hire him as
Speaker 2: an independent contractor to come through and arbitrarily determine what
Speaker 2: trees and brush needs to come down. And he's out
Speaker 2: there with big heavy construction equipment, a backco and then
Speaker 2: a front end loader with a backc on it that's
Speaker 2: a larger has a twenty foot kind of boom on
Speaker 2: the back of it. And so they're just going to
Speaker 2: town taking And again we're not disputing the brush that
Speaker 2: may be on the banks of the ditches, Yeah, but
Speaker 2: it's the heavy amount of trees that they are indiscriminately
Speaker 2: going along and taking and cutting down, and they if
Speaker 2: they were to damage property, we have no authority to
Speaker 2: get a certificate of insurance to make sure they've got
Speaker 2: liability because he deems that he can do whatever he
Speaker 2: wants to do and the ditch company gives him that authority.
Speaker 1: Well, and so we work. Let me ask you a
Speaker 1: few things, ed ye.
Speaker 6: First of all, have you looked at the Eastman itself,
Speaker 6: how it's written just even just on your property, forget
Speaker 6: about your neighbors for a minute. Yeah, And then what
Speaker 6: does it say are they I mean, really everything is
Speaker 6: going to come down to what they're allowed to do
Speaker 6: in that easement. If you're telling me they're bringing in
Speaker 6: huge equipment and running it, let's just say in your backyard,
Speaker 6: part of your backyard that's not on the easement, that
Speaker 6: would be a problem. If these trees have nothing to
Speaker 6: do with the easement, that could be a problem. But
Speaker 6: if everything is covered by that easement, I'm not quite
Speaker 6: sure you have a leg to stand on here.
Speaker 1: So have you looked at that?
Speaker 2: That's my next step is to pursue that. This just
Speaker 2: commenced on Monday, Tuesday, and I was.
Speaker 5: Out of town Monday, got it, and I.
Speaker 2: Think they started Tuesday afternoon, and so I've actually within
Speaker 2: our property because they will just leave one hundred percent
Speaker 2: of the debris that they create piled on the adjacent
Speaker 2: banks and it's yours to deal with. They don't even
Speaker 2: have they're not even compelled to remove the debris that
Speaker 2: they that they you know, take down of trees or
Speaker 2: brush or whatever. So I've been working with a trailer
Speaker 2: that I had access to to each day getting the brush.
Speaker 1: So have you have you pulled your easement? So if
Speaker 1: you looked at your deed.
Speaker 2: That's what that's what I'm in the process of doing now.
Speaker 2: I just I was listening to your show and I thought, well,
Speaker 2: I'll get in.
Speaker 6: That's cool, and I want to get I'm going to
Speaker 6: actually bring up one of our real estate attorneys or
Speaker 6: I'm going to try to have Kelly reach out to her,
Speaker 6: because I've got some questions. But a lot of them
Speaker 6: are going to come back to what's in that easement.
Speaker 6: But I am curious when you say all the all
Speaker 6: the trees they cut down, the shrubs, whatever it is,
Speaker 6: where do they pile them? Is it on your property
Speaker 6: or like behind the easement kind of paint a picture
Speaker 6: of where it is.
Speaker 2: Yeah, they they pile it on the adjacent banks to
Speaker 2: the ditch.
Speaker 1: Itself, which are who who owns that.
Speaker 2: Each individual owner owns up owns the land either up
Speaker 2: to or into the center of the ditch or through it,
Speaker 2: depending on how the ditch winds through the neighborhood. God,
Speaker 2: it's all private property owned. But they have the on
Speaker 2: what they're deeming unfeathered as.
Speaker 9: Any debris that's put on your property, ed saying it
Speaker 9: is this property.
Speaker 3: Yeah, so there's debris put on your property. Correct.
Speaker 2: So for instance, some of the ditch levels on one
Speaker 2: side might be higher than the other, so they access
Speaker 2: where it's the easiest for them, or they go.
Speaker 1: No, I get that. What we really got to do
Speaker 1: is look at ted easement. But I would like to
Speaker 1: try to get up Bran.
Speaker 3: O'Brien you what to do, But I'll tell you what
Speaker 3: I would do. I would push that bush right into
Speaker 3: their ditch.
Speaker 1: Well, that's not gonna help anybody.
Speaker 5: You don't know.
Speaker 2: That's what we don't know the legal implications of that,
Speaker 2: because and my thing is I don't I don't deny
Speaker 2: them to be able to clear and keep the ditch
Speaker 2: pathway open. The part to me is that all the
Speaker 2: debris they removed isn't theirs to actually dispose of and
Speaker 2: versus ours. And the other point is that as they
Speaker 2: deem that it's unfeathered, they can do whatever they want
Speaker 2: at whatever point offen.
Speaker 6: Well, that very well could be in the easement. That's
Speaker 6: kind of what I'm saying. Can you hop on hop
Speaker 6: on the Boulder website and see if you can pull it,
Speaker 6: pull the.
Speaker 1: Information on the ease where your deeds filed ed.
Speaker 3: What is the name of the ditch company?
Speaker 1: He said it.
Speaker 2: I think this one is the Marshals.
Speaker 12: Okay, I have a ditch that runs through my properties,
Speaker 12: is ran through the Agricultural Ditch Company, and most ditches
Speaker 12: in Colorado have a five to eight foot easement on
Speaker 12: each side of the ditch, and they're totally entitled to
Speaker 12: cut any debris within their five to eight foot easement,
Speaker 12: and then.
Speaker 1: Every bit of that will be in his easement.
Speaker 12: Yes, and you may have a ten foot easeman. I
Speaker 12: would just call the Marshall Ditch card.
Speaker 6: Hold on, Ed, I gotta take this break hold on.
Speaker 6: We're going to try to get Brad O'Brien up to
Speaker 6: for some general questions. Sorry three oh three seven one
Speaker 6: three eight two five five you've been ripped off or
Speaker 6: taking advantage of ank type.
Speaker 1: We'll be right back. Go with a sure thing Denver's
Speaker 1: Best roofer Excel Roofing dot com. We don't pay a
Speaker 1: cent until you're contenth time for an insurance check up free,
Speaker 1: no obligation comparison call Compass Insurance paying too much your
Speaker 1: coverage at dozens of insurance companies find out now three
Speaker 1: oh three seven seven to one help. You'll think you're
Speaker 1: his only customer when you choose Frank Durand the real
Speaker 1: estate man dot com to list your home with Remax
Speaker 1: Alliance three oh three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five. Kelly who called during the break They had
Speaker 6: a problem with one of.
Speaker 1: Our referral list members.
Speaker 6: I have got no problem ever taking a call if
Speaker 6: you got an issue on it.
Speaker 1: Sure, And then he hung up. What's his name? Do
Speaker 1: you even know? Okay, Bob, call back man.
Speaker 6: I'm happy to talk to you if you got a
Speaker 6: problem with something, So call back.
Speaker 1: How else can I put it there? You go?
Speaker 6: Call back now? Three oh three seven one three eight
Speaker 6: two five five. We had Ed call up. Ed's got
Speaker 6: a question on the ditch company that's got a ditch
Speaker 6: running through and I'm recapping this a lot for our attorney.
Speaker 6: That's on too, Brad O'Brien. But here's the bottom line.
Speaker 6: There's a ditch that runs through numerous properties where Ed
Speaker 6: lives and a company has showed up very recently. Brad
Speaker 6: that is a subcontractor for the ditch company. And he
Speaker 6: can tell you what the name of the ditch company
Speaker 6: is if you need it. But they're of course using
Speaker 6: their easement and Ed is not looked at as easeman yet,
Speaker 6: so I wish I did have that info, but I don't.
Speaker 6: But here's the bottom line on it, Brad. They're basically
Speaker 6: cutting down trees, shrubs, other things, and then they're piling
Speaker 6: the stuff up. And ed are they piling the stuff
Speaker 6: up on your property or on the easement part or
Speaker 6: behind it?
Speaker 2: In the case of our property, since the path that
Speaker 2: they have part of the easement on is higher elevation
Speaker 2: by several feet than we have an adjacent church, they
Speaker 2: have accessed the church side and have piled it up there.
Speaker 2: I have proactively been hauling it away because I have access.
Speaker 2: But as they continue down through the other fifteen neighbors
Speaker 2: that we have, there are neighbors that have no capacity
Speaker 2: to do anything with the waste, and they will be
Speaker 2: dumping it in their backyards, keeping their access point clear.
Speaker 1: So, Brad, let me ask you this.
Speaker 6: So if the company I'm sure you've dealt with ditch
Speaker 6: companies before, I mean, my goodness, are everywhere. If they
Speaker 6: do have a proper easement and they're cutting down stuff,
Speaker 6: where do you figure out who's got a who has
Speaker 6: to deal with whatever's getting cut down? I mean, you
Speaker 6: would think they would if they're cutting it down, but
Speaker 6: Ed's saying they're just leaving it piled up in people's yards.
Speaker 11: Well, Mark, I would start with looking at dash and doctah,
Speaker 11: I know, right, rights they have to maintain and if
Speaker 11: there's anything in there on this topic. Also is it
Speaker 11: exclusive use season or is it non exclusive?
Speaker 1: So he doesn't know, but questions. He's the being told
Speaker 1: that they have unfettered access.
Speaker 5: Okay.
Speaker 11: Well, also if they're leaving debris behind that that causes
Speaker 11: interference with another permitted user of the easement area, then
Speaker 11: that may be violations of their easement rights.
Speaker 6: You know, Brad, just if he gets his copy of
Speaker 6: the easement and I assume that's generally filed with the
Speaker 6: deed right he's up in Boulder County.
Speaker 1: If that helps, Yes, that's.
Speaker 11: That's very important to actually the actual easement document.
Speaker 6: Yeah, So what typically what would you charge to look
Speaker 6: at that? If he had questions about it, Like if
Speaker 6: he sent you a picture saying, here's what my neighbor's
Speaker 6: yard looks like right now after they were done. Here's
Speaker 6: the actual easement on it or his own, whoever's it is,
Speaker 6: And I mean, what do you typically charge? I mean,
Speaker 6: is that like an hour's worth of work or what.
Speaker 11: Yeah, that'd be a big hour, typically an hour of
Speaker 11: my time, unless it's a really long and so okay,
Speaker 11: it's like a fifty page document for some reason.
Speaker 1: Well, of course much longer.
Speaker 6: But let's say that they're doing something wrong in your eyes.
Speaker 6: In other words, let's say they're supposed to clean it
Speaker 6: up and they're not cleaning it up. What would the
Speaker 6: next step be in order to enforce what the easeman's
Speaker 6: supposed to be there for.
Speaker 11: I help my clients avoid going to court if possible.
Speaker 11: So we start off with the letter, got it, and people,
Speaker 11: you know, being cordial, give them the benefit of doubt.
Speaker 11: You don't need to be mean and nasty at the beginning.
Speaker 11: So we would send them a letter just asking them
Speaker 11: to please remove the debris that they left behind to
Speaker 11: see if that resolves it.
Speaker 6: Okay, that sounds good. Ed you got any questions why
Speaker 6: we have Brad on.
Speaker 5: Watch you there for a minute.
Speaker 2: No questions yet, because I would have to get the easement,
Speaker 2: but I would do.
Speaker 1: You know how to get the brad what's the easiest?
Speaker 6: Do you know if Boulder County? Is that something he
Speaker 6: could get online? Or you don't know.
Speaker 11: Yeah, you can go to the clerk and recorder and
Speaker 11: download it if you have the right in permission.
Speaker 6: So I would just go download it, then read it yourself,
Speaker 6: and if you want send it over to Brad, maybe
Speaker 6: you and a few of your neighbors chip in. It's
Speaker 6: only going to be one hour unless it's crazy long,
Speaker 6: and get a real idea. And then if they are
Speaker 6: doing something wrong, Brad can write one of those nasty
Speaker 6: letters no one wants to get from an attorney.
Speaker 2: Right, So that's good. How can I get all of
Speaker 2: Brad's information?
Speaker 6: I'm going to give you his phone number right now
Speaker 6: seven two zero three seven zero seventy three eighty eight.
Speaker 6: You can also just start typing in brado'brien at referral
Speaker 6: liss dot com or his website is olslaw dot com.
Speaker 6: And I appreciate that. I'll give it out one more time.
Speaker 6: Seven two zero three seventy seventy three eighty eight. Hey, Brad,
Speaker 6: real quick, while I have you. When it comes to
Speaker 6: the different changes that have gone through Colorado in general,
Speaker 6: but maybe even more in particular, when it comes to
Speaker 6: renting in Denver, there is a lot of different rules
Speaker 6: in Denver than there is in.
Speaker 1: Say Castle Rock? Is that correct?
Speaker 6: Or are they all the same when it comes to
Speaker 6: raising rents and some of the new tenant landlord issues
Speaker 6: that have been passed.
Speaker 11: Well, on a statewide level in Colorado, the landlord talent
Speaker 11: laws have been in a state of constant change the
Speaker 11: last three years.
Speaker 1: So it's just it's massive.
Speaker 11: Yeah, But Denver in particular, there it has some aular
Speaker 11: particular requirements because rentals need to be licensed in Denver?
Speaker 1: Has that changed a lot?
Speaker 6: Are you do you think ultimately having to be licensed
Speaker 6: to be or have a rental? Is it the landlord
Speaker 6: that's actually licensed?
Speaker 11: Well, the rental property is licensed and the landlord has
Speaker 11: to get that. The big thing is.
Speaker 1: That how much does that cost? Roughly?
Speaker 11: Well, there's a problem is there's an inspection process for
Speaker 11: rentals in Denver where you have to have a property
Speaker 11: inspector come in and see if it meets code to
Speaker 11: be a rental. And sometimes that might drive if I
Speaker 11: have might have the higher a contractor to.
Speaker 3: Get those well.
Speaker 6: Hold on a second, Brad, I guess I didn't realize that.
Speaker 6: What ms if I've had an older house in Denver
Speaker 6: that's been around for I don't know fifty and I've
Speaker 6: had tenants there forever, and now all of a sudden,
Speaker 6: I've got to register this house with Denver. Do they
Speaker 6: still am I kind of grandfathered in until something breaks,
Speaker 6: say like a water heater, or do I have to
Speaker 6: bring everything up to current code all at once or
Speaker 6: how does that work?
Speaker 1: Well?
Speaker 11: At this point, all rentals in Denver have to be licensed.
Speaker 11: There may be an exception for unoccupied, but there was
Speaker 11: a two year phase in where bigger units had to
Speaker 11: be licensed the first year, and now we're already in
Speaker 11: the past the second year where the smaller ones have
Speaker 11: to be licensed.
Speaker 6: Okay, I got you, man, that's crazy anybody out there
Speaker 6: that's a landlord that doesn't know about all these changes,
Speaker 6: especially in Denver but in Colorado in general. One of
Speaker 6: the things Brad can do is he can actually look
Speaker 6: through your current lease, make sure it's up to date
Speaker 6: with all the different changes. And it doesn't matter if
Speaker 6: it's a commercial lease or residential basically any kind of
Speaker 6: lease whatsoever.
Speaker 1: Just make sure it's proper.
Speaker 6: You can also help you with closing docs, and my goodness,
Speaker 6: if you're looking to lease a commercial property or possibly
Speaker 6: even a house or something talk to Brad. Honestly, if
Speaker 6: you've never looked at a lease, don't understand basic words
Speaker 6: like CAM and I'm not going to get into what
Speaker 6: that is. But a lot of times you need an
Speaker 6: attorney to look over something you're entering into, and that's
Speaker 6: our guy, Brad. You can check him out at seven
Speaker 6: two zero three seventy seventy three eighty eight. I appreciate it, Brad,
Speaker 6: you have a good day. Troy's got a comment on
Speaker 6: the ditch I'm going to take right after this, we
Speaker 6: have two lines open three zero three seven one three
Speaker 6: eight two five five three oho three Martino. I want
Speaker 6: to hear from you and your problems right now.
Speaker 1: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 1: dot com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up, no obligation in comparison
Speaker 1: call Compass Insurance. Pay too much your coverage at dozens
Speaker 1: of insurance companies find out now three oh three seven
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank Durand the real estate Man dot
Speaker 1: com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty two. All right, three
Speaker 1: oh three seven one three eight two five five.
Speaker 6: You've got a question we want to hear from you.
Speaker 6: You got a problem we want to hear from you.
Speaker 6: Three oh three Martino. That number works on and off
Speaker 6: the air. You can always email us at help at
Speaker 6: troubleshooter dot com. I think I'm pretty much done with Ed.
Speaker 6: I'll make sure Ed you got everything you need. Right,
Speaker 6: you got the attorney's number, I can drop you right.
Speaker 2: Uh yeah, I was just waiting to hear the follow up.
Speaker 2: You said you had somebody to go to after the break.
Speaker 6: Oh yeah, hold on, I got Troy. You're absolutely right.
Speaker 6: Let me keep you up.
Speaker 1: He says he's got some insight on this.
Speaker 6: Hey Troy, what say you about this ditch if you
Speaker 6: had to deal with one, or do you work for
Speaker 6: a ditch company or what?
Speaker 1: Hey?
Speaker 14: Mark, Yeah, I think you might remember I've been I've
Speaker 14: fought with the county for over fifteen years. County el
Speaker 14: Pasa County Okay, So and it's spent I spent fifteen
Speaker 14: years fighting with the county over drainage issues and ditch
Speaker 14: issues and ended up getting the county to solve the problem.
Speaker 14: With a million dollar project. My advice is, yeah, no
Speaker 14: matter how frustrating it gets, find out who is responsible
Speaker 14: for the drainage, because it's really the drainage. What they've
Speaker 14: done is they've hired.
Speaker 6: Yeah, but I don't think. I don't think Ed's problem.
Speaker 6: I do know who you are now that I think
Speaker 6: about a Troy. But yeah, but I think Ed's problem,
Speaker 6: and Ed quite kind of tell me if I'm wrong.
Speaker 1: But your main issue is there leaving debris.
Speaker 6: You understand they've got to come through and maintain, but
Speaker 6: you're not having any kind of flooding issues or anything else.
Speaker 6: Your main issue is here leaving debris everywhere.
Speaker 2: Yeah, there's the potential of all the debris they're leaving
Speaker 2: the unfeathered aspect access to determine which trees that they've
Speaker 2: left for twenty five and thirty years. And why is
Speaker 2: it a problem now that they're taking these trees from
Speaker 2: people's yards, even though it may be along or.
Speaker 1: Just in them.
Speaker 6: Yeah, and that and once again, I highly doubt that's
Speaker 6: up to you to decide what they take or not.
Speaker 1: But you you've got to just pull all the information
Speaker 1: from that deed and go from there.
Speaker 6: But I appreciate both of you and hopefully yeah, Mark, Yeah,
Speaker 6: go ahead, Troy.
Speaker 14: You gotta yeah, like like all of the problems. You know,
Speaker 14: I'm an avid listener to the show. I think we're saying.
Speaker 14: But like all problems, you know, you got to have
Speaker 14: a cool head. Uh, you got to work with whoever
Speaker 14: has the easement, because he's right now dealing with just
Speaker 14: a just a dumb contract for the it was given
Speaker 14: a contract, real clear.
Speaker 1: Yeah, I agree, and he's just looking into it.
Speaker 14: Yeah, he's got to get hold of the guy who
Speaker 14: hired the contractor, right yeah, and build that relationship and say, hey,
Speaker 14: come out, let's talk about it, let's walk.
Speaker 1: And honestly, Troy brings something up. Ed.
Speaker 6: Let me ask you this. I understand you got back
Speaker 6: from a trip. You see all this stuff, and you
Speaker 6: got rid of the debris. You know that you add
Speaker 6: access to where you said some of your neighbors want
Speaker 6: to have that kind of access to a trailer or whatever.
Speaker 6: But are you sure no one might another company might
Speaker 6: be coming around actually clear the debris.
Speaker 2: Yes, we had pre meetings with this contractor walking the ditchline.
Speaker 2: Then he came out independently on his own and indiscriminately
Speaker 2: made the selections and mark the trees. I got it
Speaker 2: they were taking. And so the Ditch company themselves has
Speaker 2: not presented themselves to be a part of this process.
Speaker 6: Okay, Well, I like everything Troy said, and Troy, I
Speaker 6: appreciate your input on that. Work with these guys, get
Speaker 6: with the actual ditch company. But the first thing you've
Speaker 6: got to do, and I'm you know, I'm beating the
Speaker 6: dead horse here.
Speaker 1: You got to get a copy of that easement.
Speaker 6: Now, Alan, what is going on with you and Appliance
Speaker 6: Factory Outlet. You know, I've never had anybody call this
Speaker 6: show and say, hey, I had the best time at
Speaker 6: Appliance Factory Outlet. But I'll tell you this, it's ticked
Speaker 6: up quite a bit, Kelly. How many Appliance Factory Outlet
Speaker 6: and let's say the last three or four months, because
Speaker 6: we used to get them all the time, then they
Speaker 6: kind of settle down, and now we get them left
Speaker 6: and right.
Speaker 5: We've had probably five in the last short time.
Speaker 1: So what is your problem, Alan.
Speaker 7: Well, my problem is I bought an extended warranty honor
Speaker 7: of response cratching the refrigerator brand new, you know, just okay,
Speaker 7: about five days before the warranty ran it out. I
Speaker 7: show up at their shop, Uh, talking about my retrigerator
Speaker 7: not working. You know it shuts off, its shut off
Speaker 7: a time or two before that.
Speaker 1: But you know, I just thought it was when you
Speaker 1: say it shuts off. What do you mean?
Speaker 6: Oh, I just looked at the clock. Hold on, man,
Speaker 6: hold on, I'm gonna come right back to you after this.
Speaker 6: I gotta take it so I can give you some
Speaker 6: time before we take the long break. Three oh three
Speaker 6: seven one three A two five five two lines open,
Speaker 6: We'll be right back.
Speaker 1: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 1: dot com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up free, no obligation. In comparison,
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three oh three seven
Speaker 1: to seven to one. Help. You'll think you're his only
Speaker 1: customer when you choose Frank durand the real estate Man
Speaker 1: dot com to list your home with Remax Alliance three
Speaker 1: oh three nine two zero sixteen twenty two.
Speaker 6: All right, listen, we have got a lock coming up.
Speaker 6: What do I have about thirty seconds. When I read
Speaker 6: this warranty after the break right on appliance Factory dot com,
Speaker 6: You're gonna be blown away by what I refer to
Speaker 6: is the worst warranty ever. We got another hour coming up.
Speaker 1: Go with a sure thing Denvers Best Roofer Excel Roofing
Speaker 1: dot com. You don't pay a cent until you're contenth
Speaker 1: time for an insurance checkup free, no obligation comparison call
Speaker 1: Compass Insurance. Pay too much your coverage at dozens of
Speaker 1: insurance companies find out now three O three seven to
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the real estate Man dot
Speaker 1: com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty.
Speaker 15: Two ripped up.
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Speaker 3: You need advice, w you don't.
Speaker 4: Have You come running just as as.
Speaker 1: We can show.
Speaker 15: Shooter's gonna help coming man.
Speaker 16: This is the Troubleshooter Show. No Tom Martinez, Welcome my.
Speaker 6: Friends to the only show of us time here to
Speaker 6: solve problems, answer questions, take complaints, make your life a
Speaker 6: little bit better. You've been ripped off, Maybe you've been
Speaker 6: taken advantage of this show is for you. You call
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Speaker 6: it out of the park for you and you'll be
Speaker 6: one of the people calling in saying, hey, you got
Speaker 6: me that five thousand dollars dollar backer, you got me
Speaker 6: this back or whatever it happens to be, and we
Speaker 6: can then add or a tally of over three hundred
Speaker 6: million dollars in cash, merchandise exchanges refunds.
Speaker 1: Now, I'm going to go back to a call.
Speaker 6: We have an appliance factory outlet, but I want people
Speaker 6: to know something. This company has got a lot of
Speaker 6: complaints lately, a lot. We have gotten more calls about
Speaker 6: them in the last two or three months, and we
Speaker 6: have in a long time. Years ago we got a
Speaker 6: lot and then they stopped for a while, and now
Speaker 6: they're coming back.
Speaker 1: Something has changed over there.
Speaker 6: Maybe an ex employee or a current employee listening can
Speaker 6: email us at help at troubleshooter dot com. But something's changed.
Speaker 6: Maybe a district manager, a general manager. Something has changed
Speaker 6: in the past couple months. I don't know what it is,
Speaker 6: but something has definitely changed with these guys. Now when
Speaker 6: you buy something from them, I want you to go
Speaker 6: check out their actual warranty, if you'd go to Appliance
Speaker 6: Factory Outlet.
Speaker 1: In fact, I killed the window on accident.
Speaker 6: If you just google Appliance Factory Outlet warranty and you
Speaker 6: can actually go right to their warranty, and it's pretty amazing.
Speaker 1: It's just absolutely amazing.
Speaker 6: Look at their terms of service, scroll down and you're
Speaker 6: just going to be astounded by their warranty.
Speaker 1: I'm only going to.
Speaker 6: Read a few parts of it because it's very long,
Speaker 6: a lot of legal ease, but basically it says, our
Speaker 6: services are provided on an as is and as available basis.
Speaker 6: You expressly agree that the use of any service offered
Speaker 6: by us at your own soul risk. To the fullest extent.
Speaker 6: We disclaim all warranties of any kind, whether express or implied,
Speaker 6: including without limitation, any warranty of merchant ability, fitness. It
Speaker 6: goes on and on. Then I'm gonna drop down another
Speaker 6: bit on it. We do not make any warranty regarding
Speaker 6: any good or service purchased or obtained through us, from
Speaker 6: any service offered by us, any transaction entered into US
Speaker 6: through any service offered. We or don't create or shall
Speaker 6: create any warranty not expressly made. They're basically saying, we
Speaker 6: have no warranty. You can read this yourself. It's long,
Speaker 6: but every other thing is we have no warranty. So
Speaker 6: when people call up, it's kind of funny. I don't
Speaker 6: quite understand, Like I would never read that. I've been
Speaker 6: to appliance factory and when I found out they were
Speaker 6: scratching then in other things, and their warranties are kind
Speaker 6: of weird. And when I say that, I read everything
Speaker 6: they say on their website. They're not everything. I just
Speaker 6: went to the juicy tidbits how they're warranty states they
Speaker 6: have no warranty, no implied warranty. But what me nuts
Speaker 6: because they do give you a warranty on some of
Speaker 6: the scratch and dent stuff, but it's actually done through
Speaker 6: their own company. I believe it's your own company or
Speaker 6: a company they hire to fix it. And then we
Speaker 6: get calls all the time saying they tried to fix
Speaker 6: it and it doesn't work.
Speaker 1: So they tried.
Speaker 6: The callers try to call up the manufacturer, and then
Speaker 6: that's when they learn on some of the products you
Speaker 6: buy there you don't have a manufacturer's warranty because it's
Speaker 6: a second So, Alan, I want to go back. What
Speaker 6: is your actual problem with your fridge? You bought from
Speaker 6: appliance factory.
Speaker 7: So the problem is it will shut off for a
Speaker 7: day or two whenever it feels like it.
Speaker 6: So how long will it stay off? Does it like
Speaker 6: shut off and come right back on? You have to
Speaker 6: reset it by unplugging it. What does that mean?
Speaker 7: No, that does not work. I can't. I can't do
Speaker 7: a hard reset. It just shuts off and it'll come
Speaker 7: back on into criminally whenever it feels like it. When
Speaker 7: it gets enough rest.
Speaker 1: Well that's insane.
Speaker 6: So does it go long enough to where the food
Speaker 6: goes bad? If you don't move it, it will?
Speaker 1: Yes, I wonder if it's overheating. We're talking compressor.
Speaker 3: Are we talking like the lights?
Speaker 1: You open the door, the lights are not even coming on.
Speaker 1: That's a good question. Are the lights still on?
Speaker 5: No?
Speaker 7: Nothing works on it except the control panel on the front,
Speaker 7: so it lights up but nothing else works.
Speaker 12: Could be the overload of the compressor. The compressor is
Speaker 12: getting very hot and then it shuts down.
Speaker 1: And one of the reasons it'll do that is that
Speaker 1: vent in the back.
Speaker 6: Most fridges are in that little cubby, and that fridge
Speaker 6: in the back can get very dusty, and all of
Speaker 6: a sudden, even though that fan is trying to spin
Speaker 6: and doing its job, it's not.
Speaker 1: But so you've had these guys out. What were you saying, Bow.
Speaker 3: That's very true.
Speaker 12: It could be blocked up with dirt in the back
Speaker 12: and you're not getting enough air circulation across that compressor.
Speaker 1: It's on.
Speaker 6: It doesn't sound totally electrical thanks to dragging in that question,
Speaker 6: because the bottom line is if everything was going out,
Speaker 6: we could be looking at something completely different. But because
Speaker 6: something is on, even if it's just the lights in
Speaker 6: the front, by the icemaker or whatever. So, but what
Speaker 6: happens you call appliance factory outlet. You said a few
Speaker 6: days before the warranty went out, you walked in there.
Speaker 6: When you walked in there, did you talk to the manager?
Speaker 1: What'd you do?
Speaker 7: I talked to the general manager and he told me that,
Speaker 7: you know, they take care of it. So they gave
Speaker 7: me a number to call for brand sources or service.
Speaker 6: Yeah, that's the that's the outside company. I don't know
Speaker 6: if they own brand Source or what, but that's the company.
Speaker 6: When you don't have a manufacturer's warranty through them, they
Speaker 6: use brand source.
Speaker 3: Yeah.
Speaker 7: So brand source comes out and replaces a control panel
Speaker 7: in one of the drawers, and well, miraculously the refrigerator
Speaker 7: started working again. So uh, a few weeks later it
Speaker 7: shut off.
Speaker 1: Again the exact same thing.
Speaker 7: Hey, you didn't yeah, the refrigerators. You didn't fix the
Speaker 7: original problem. And I're like, well, it's out of warranty now.
Speaker 1: So well, here's what I do. Here's the problem.
Speaker 6: How are you going to prove without having an expert
Speaker 6: come out there, that it's the same exact issue. You
Speaker 6: follow what I'm saying. I know all the symptoms are
Speaker 6: the same. But they could say, oh, no, the reason
Speaker 6: it's doing it this time is that. But when you
Speaker 6: say it's doing the same thing, you mean identical. It
Speaker 6: shut off. You still have the light on in the front,
Speaker 6: but everything else.
Speaker 5: Is dead exactly.
Speaker 6: I take them the small claims, and I know I
Speaker 6: say that a lot. I'm telling you, they're not going
Speaker 6: to do anything from here, but I think if you
Speaker 6: can show them that they you had the exact problem
Speaker 6: numerous times. They came out and fixed it when it
Speaker 6: was under warranty. And how long after that did it
Speaker 6: happen again?
Speaker 1: It was about three weeks a month, I'm telling you.
Speaker 7: So I called him back and they sent out the
Speaker 7: same technician and he pulled the same control panel out
Speaker 7: and put it back in and says, well, that's all
Speaker 7: I can do.
Speaker 1: He do you a good job.
Speaker 12: You need to call brand source back and request a
Speaker 12: supervisor technician.
Speaker 1: Wait wait, wait though, when he did that, did it
Speaker 1: turn back on? No?
Speaker 2: No.
Speaker 7: The second time he came out, it was already off.
Speaker 7: It had decided to quit working.
Speaker 5: So at least he.
Speaker 7: Got to see it not working and they had Well,
Speaker 7: so I called kitchen age.
Speaker 1: Well wait a minute, so that's good.
Speaker 6: Actually what you said is actually good for you, because
Speaker 6: that proves in a lot of ways what he did
Speaker 6: the first time didn't fix it. It really had nothing
Speaker 6: to do with it. Because I'm on doctor. The first
Speaker 6: time he came out, it was running again.
Speaker 1: Right.
Speaker 7: The first time he came out.
Speaker 1: And swap the board.
Speaker 7: Uh, I'm sorry again.
Speaker 6: He swapped the board right right, and it was running
Speaker 6: before he swapped it, and it was running after he
Speaker 6: swapped it.
Speaker 7: Let me think back. It is about eight nine months ago.
Speaker 6: Oh my god, Now you're so far out of warranty
Speaker 6: it's insane.
Speaker 3: Goot.
Speaker 1: Oh right, No, it was what the hell are you
Speaker 1: doing for a fridge? Right now?
Speaker 6: I got to ask some other questions. Now I'm scratching
Speaker 6: my head. Did you buy a new one?
Speaker 4: Uh?
Speaker 7: No, my sister gave me a refrigerator, so I put
Speaker 7: one in the garage.
Speaker 8: I got you, what I do?
Speaker 1: I got you?
Speaker 6: Well, I would take him. Honestly, I think you have
Speaker 6: a shot in small claims court because if they came
Speaker 6: out and did something that didn't fix it while it
Speaker 6: was under warranty, if it is the same issue, you're
Speaker 6: going to have to explain and prove to the judge
Speaker 6: it is or to the media. The bottom line is
Speaker 6: you're in the right, but it's gonna be a lot
Speaker 6: of uphill work when you get in front of that judge.
Speaker 6: You're gonna have to have another appliance center figure out
Speaker 6: what it is and tell you. You're gonna have to
Speaker 6: pay some dollars to figure out what's wrong with it?
Speaker 1: Now? Okay, how much is this thing worth?
Speaker 7: They are have kitchen at at least look at it
Speaker 7: because brand source never called them to find out what
Speaker 7: the real issue was.
Speaker 1: Yeah, why don't you do that?
Speaker 6: Why don't you have someone else come out and look
Speaker 6: at it and figure out what the problem was, and
Speaker 6: then they can help you by writing something up saying
Speaker 6: this is that wasn't what the problem is when he
Speaker 6: called with this exact same problem going on?
Speaker 1: Ah right, okay, all right, man, Hey, follow up on
Speaker 1: that stuff. I love when people follow up with all right, Alan,
Speaker 1: go ahead, Doc.
Speaker 9: I have a guy that does with appliances. Who is
Speaker 9: I can't say it on the air, why but because
Speaker 9: he's rather just want to name mentioned because I think
Speaker 9: he works for applians. Come, Oh, I see if he
Speaker 9: came out to while six of the fridge in about
Speaker 9: ten minutes when the icemaker wasn't working. Oh, I'll give
Speaker 9: you his name off the air, Allen, give him a
Speaker 9: call for one hundred bucks, will come out and give
Speaker 9: you an hour's worth of work.
Speaker 6: Hey, I want to Hey, thanks for the call. Man
Speaker 6: three O three seven one three A two five five.
Speaker 6: We do have a couple of lines open.
Speaker 1: I want to ask you something, Doc, and I want
Speaker 1: to ask both something.
Speaker 6: There's this guy on YouTube. You can always watch this
Speaker 6: on YouTube. We've got you know, people watching us right now.
Speaker 6: You go to YouTube, you type in Troubleshooter Network, you'll
Speaker 6: find our live show every day Monday through Friday. You
Speaker 6: can see us here us during breaks.
Speaker 1: It's like a.
Speaker 6: Show within his show. But we've got one guy. He's
Speaker 6: a great listener. He's been around on here forever.
Speaker 1: Dave h. It's all I know him by.
Speaker 6: This guy always has issues when we talk about businesses.
Speaker 6: He actually put on there. We shouldn't read their warranty.
Speaker 6: I can't even make that makes sense in my brain.
Speaker 6: Why we wouldn't read a warranty. That's so important for
Speaker 6: listen nerves to hear and understand. When you do business
Speaker 6: with the clients factory outlet, you should at least go
Speaker 6: look at their warranty, which basically says, if you're buying
Speaker 6: it as is, you have no warranty.
Speaker 1: But where's the mentality come from.
Speaker 12: It's important that you read that warranty so people know
Speaker 12: that Factory Appliance Outlets warranty expressly agrees that their warranty
Speaker 12: sucks and pears will need to know that.
Speaker 6: It drives me in saying, this guy, though, what do
Speaker 6: you think to mentality? Is a guy that sticks up
Speaker 6: for a business. When people walk in there, they don't
Speaker 6: realize some of this scratch and dent stuff has no warranty.
Speaker 6: There are seconds they're bought from, like you know, they're
Speaker 6: bought maybe home Depot made an order and a truck
Speaker 6: fell over and they're all beat up and scratched in debt.
Speaker 6: They buy that and then they sell it with no warranty, and.
Speaker 3: Truth is truth. We didn't malign them, we didn't slander them.
Speaker 3: We just read their warranty without any correction.
Speaker 6: And on top of that, the other thing we mentioned,
Speaker 6: how many complaints we get on them recently. I would
Speaker 6: love to know from somebody email us at help at
Speaker 6: troubleshooter dot com what's changed. I have no doubt in
Speaker 6: my mind a position or management meaning upper management owned
Speaker 6: change or ownership with make the owners call. Something has
Speaker 6: changed in the last three four months?
Speaker 1: What the hell is it? Hang on go with a
Speaker 1: sure thing Denver's Best roofer Excel Roofing dot com. You
Speaker 1: don't pay a cent until you're content. Time for an
Speaker 1: insurance checkup free no obligation comparison call Compass Insurance. Pay
Speaker 1: too much your coverage at dozens of insurance companies find
Speaker 1: out now three oh three seven to seven to one help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate man dot com to list your
Speaker 1: home with Remax Alliance three oh three nine two zero
Speaker 1: sixteen twenty two.
Speaker 6: You know, years ago, I was sitting here and this
Speaker 6: person called up and I'm trying to find this contract.
Speaker 6: I was just talking about Appliance Factory Outlet and their
Speaker 6: warranty that basically says we don't have a warranty. You
Speaker 6: really should go read it yourself. Just google it Appliance
Speaker 6: Factory Outlet warranty and go.
Speaker 1: Look at it for yourself. It's hard to believe it's there,
Speaker 1: but it is. Now.
Speaker 6: Listen to this, though, someone on YouTube pointed out a
Speaker 6: better one we had years ago, and I remember the
Speaker 6: company's name was Luna. I don't know if it was
Speaker 6: Lunar Roofing, Luna Construction. I'm pretty sure yeah, Lunatic. It
Speaker 6: had something to do with either like a deck or
Speaker 6: retaining wall, some kind of projects. So the caller called
Speaker 6: up and had a problem of going, this thing's horrible.
Speaker 6: It's fallen apart. Once again, I wish I could remember.
Speaker 1: What it was. Let's just say it was a deck.
Speaker 6: And when I call up to complain, the owner, who
Speaker 6: I assume is mister Luna, says, look at my warranty
Speaker 6: at the bottom. So she sent over the contract and
Speaker 6: at the bottom of the contract she signed was what
Speaker 6: we refer to as the Luna clause. And this isn't verbatim,
Speaker 6: but this is very close to what it said. The
Speaker 6: guy was definitely not from the US. Hispanic guy English
Speaker 6: was very bad. So you got to remember that for context,
Speaker 6: because here's basically what it said. If you know, happy
Speaker 6: with Luna work and Luna don't agree, no warranty for you.
Speaker 6: That's what it said. Once again, that's not verbatim, but
Speaker 6: it's about as close to that as I can remember.
Speaker 6: And I will find that people are telling me I
Speaker 6: actually posted it that day on our YouTube feed, but
Speaker 6: I wouldn't even know where to start going back for that,
Speaker 6: but I would love.
Speaker 1: To read it to you.
Speaker 6: It was the worst warranty of no warranties ever. If
Speaker 6: Luna no agree, you get nothing, I mean, and it
Speaker 6: went on to say other stuff like that it was
Speaker 6: something else. It was really really something else. Mike, what's
Speaker 6: going on with Amazon? That's a company we occasionally get
Speaker 6: calls on, but not a lot.
Speaker 1: Hello, Hello, Mike. Sorry, No, you're good man.
Speaker 6: What's going on with Amazon? I mean, we rarely get issues,
Speaker 6: I know, And.
Speaker 10: This is the first time this has ever happened to me,
Speaker 10: but apparently it's happened in quite a few people.
Speaker 1: What is it?
Speaker 7: Okay?
Speaker 10: I ordered two identical framed mirrors from Amazon.
Speaker 6: Okay, like for a bathroom or something, a vanity okay, yep.
Speaker 10: And they showed up about a week apart and they
Speaker 10: were both broken. Okay. Yeah, So I went back to
Speaker 10: UPS store to return them, and this is where it
Speaker 10: gets weird. They wanted them put back in the same
Speaker 10: box together. Well, they didn't come in a box together.
Speaker 1: They came in separate box, right.
Speaker 10: They were ship separately. So I said, let's just tape
Speaker 10: them together. And the UPS guy says they're too heavy.
Speaker 10: So what do I do?
Speaker 5: I only have one?
Speaker 1: Mike, did you go to the UPS store or was
Speaker 1: this a pickup? No, I went to the ups okay,
Speaker 1: so keep going. So then what.
Speaker 10: Okay, so I can't tape them together. I have one
Speaker 10: shipping label, okay, I said, Well, let me ship back
Speaker 10: one and I'll wait for the second shipping label after
Speaker 10: we called the super secret number for Amazon Customer Service okay,
Speaker 10: which comes from some third world country. I'm sure because
Speaker 10: I couldn't understand anybody.
Speaker 1: Yeah.
Speaker 10: Anyway, I get the shuffle and I can't return one
Speaker 10: mirror with the one shipping label I have. I have
Speaker 10: to have both shipping labels.
Speaker 6: So when you go to your I want to ask
Speaker 6: a basic question. When you go to your Amazon account
Speaker 6: and you start the refund process, you're saying, when you
Speaker 6: choose one of the mirrors, both of them are there.
Speaker 6: It was the same even though they were shipped separately. Right,
Speaker 6: that is very interesting. Do you still have the shipping
Speaker 6: label from the one that showed up later?
Speaker 5: Well, this was the.
Speaker 10: Part that was really good was I kept pulling back
Speaker 10: every three days, and they kept saying, yeah, it's on
Speaker 10: where you should have it on your email or something
Speaker 10: like that. Yeah, And eventually they ran it out of
Speaker 10: the thirty days to where I could return it. So
Speaker 10: I eventually just said, you know what, I took it
Speaker 10: in shorts.
Speaker 3: Did you already e mail in the one?
Speaker 5: Breah?
Speaker 1: Yeah?
Speaker 9: Oh it's two bad because all you had to do
Speaker 9: was make a xerox copy of the second label and
Speaker 9: stick it on the box.
Speaker 1: Did you you got the refund on the one now? Right?
Speaker 10: Yeah? I didn't get a refund on either one because
Speaker 10: I had to ship them both back and I had
Speaker 10: to have them a separate label.
Speaker 6: No, but you did. Listen, listen to what I'm saying.
Speaker 6: You did get the refund on the one?
Speaker 10: No, No, because label was for both.
Speaker 1: Of them and you only shipped one.
Speaker 10: I couldn't ship one because the of the refund label was.
Speaker 6: I understand it. It is a very strange problem. Now
Speaker 6: there's a couple ways you could handle it. Okay, how
Speaker 6: long agoes this?
Speaker 10: Oh it's been sixty days? Now?
Speaker 1: Do you still have both mirrors?
Speaker 6: No?
Speaker 10: I finally threw them away. There are more pieces than
Speaker 10: I could count.
Speaker 1: That's not good.
Speaker 10: So I'm I'm not trying to get a refund anymore.
Speaker 6: No, Well, hold on, hold on, I've dealt with Amazon
Speaker 6: so many times, it's crazy.
Speaker 3: Man.
Speaker 6: The one way that I would have done it, okay,
Speaker 6: I would have ordered two new mirrors that hopefully show
Speaker 6: up not cracked, and then I would have shipped the
Speaker 6: other ones back, the broken ones. But you can't do
Speaker 6: that anymore. Then you're not actually getting a refund on
Speaker 6: the ones that are out of warranty, you're actually sending back.
Speaker 1: The new ones. You follow what I'm saying.
Speaker 5: I do now.
Speaker 6: The second thing I've done, and this drove me crazy.
Speaker 6: I ordered a computer on Amazon, a little mini computer.
Speaker 6: I mean the things like the size of a cell phone,
Speaker 6: and it plugs into the back of a TV HDMI
Speaker 6: and basically it's more of an entertainment system, but it's
Speaker 6: a little Windows system. It showed up and it would
Speaker 6: overheat so fast it was crazy. So I started it.
Speaker 6: I shipped it back. Unlike you, I had no problem
Speaker 6: shipping it. The company received it, but I still didn't
Speaker 6: get a credit. I waited, still didn't get a credit. Waited,
Speaker 6: still didn't get a credit. Then the company said that
Speaker 6: they didn't receive it. I sent Amazon and the third
Speaker 6: party proof that I sent it. They got it, and
Speaker 6: I sent them proof they received it. Still didn't get
Speaker 6: a credit. Then I got sick of dealing with it,
Speaker 6: and sick of dealing with the same people that I
Speaker 6: talked to on the Amazon side one hundred times, like
Speaker 6: you that barely speak English. I called up my credit
Speaker 6: card company and I told them I sent it back.
Speaker 6: Amazon said I'd get a credit. I never got one.
Speaker 6: They gave me a credit for the two hundred bucks
Speaker 6: or whatever. It was a provisional credit, and they never
Speaker 6: pulled the provisional credit. Another words, I got to keep
Speaker 6: my money, so I ended up getting fully refund.
Speaker 1: Yeah.
Speaker 10: That was the biggest problem I had was UPS. People
Speaker 10: were just flat telling me there was nothing they can.
Speaker 5: Help me with.
Speaker 1: Yeah.
Speaker 10: I couldn't send one, I couldn't spend two.
Speaker 1: Well, they sound like morons at UPS. I mean, you
Speaker 1: know it's the UPS store.
Speaker 9: Hey, Mike, did you want them to box it? Or
Speaker 9: did you box it?
Speaker 10: It was still in the box. I didn't have to
Speaker 10: check and see inside if the mirror was broken because
Speaker 10: it went jingle jingle.
Speaker 9: Oh, Because what you could have done was just put
Speaker 9: both in one box before you brought it to UPS
Speaker 9: and just tick the label on the one box that
Speaker 9: they you know, they don't care about weight. They just
Speaker 9: chaud you for it.
Speaker 10: Well, see, I was just gonna take the two boxes.
Speaker 1: I got it.
Speaker 6: Listen, man, I got to take a break. I'm telling
Speaker 6: you what I would do. It's too late if you
Speaker 6: threw the mirrors out for option I.
Speaker 10: Watch, I got you. I was just saying, call up, just.
Speaker 6: Dispute your Amazon charge. That's all you gotta do. Man,
Speaker 6: They're not gonna mess with you. I'm telling you Amazon
Speaker 6: is not gonna is not gonna pull back to that provisional credit.
Speaker 1: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 1: dot com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up, free no obligation comparison
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three O three seven
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the real estate Man dot
Speaker 1: com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty two. All right, three oh.
Speaker 6: Three seven one three A two five. I promise I'll
Speaker 6: get to the phones. But I got a little personal
Speaker 6: issue I've been thinking about.
Speaker 1: How do you endorse a good friend of coming up
Speaker 1: on thirty years, somebody you've known prior to their kids,
Speaker 1: prior to them having kids, someone that was there when
Speaker 1: your kids who were born. How do you endorse somebody
Speaker 1: you kind of look at as a brother on one hand,
Speaker 1: a father on one hand, and somewhat of a mentor.
Speaker 1: How do you endorse.
Speaker 6: Someone like that? I'll tell you who I'm talking about.
Speaker 6: It's first time I've talked about this, and I've talked
Speaker 6: Suzanne about how I would do this. I'm talking about Martina.
Speaker 6: What am I endorsing for him? Well, it's amazing. He
Speaker 6: started about five or six years ago. He basically created
Speaker 6: a fund. It's a private fund that you can invest in. Honestly,
Speaker 6: he got sick and tired of paying a lot of fees.
Speaker 6: Now I want you to check it out. And I
Speaker 6: don't even hesitate to say how.
Speaker 1: Great it is. But you need to do the research.
Speaker 1: You need to look it out, you need to go
Speaker 1: to the website, you need to make the phone call,
Speaker 1: you need to ask. Now, I'll tell you something. It's
Speaker 1: not for everybody. And what I mean by that is,
Speaker 1: this isn't buying five thousand dollars worth of something. This
Speaker 1: is money you're investing and you're gonna get a good
Speaker 1: return on it. Now, that's coming from me. I really
Speaker 1: want you to check out the fund and make the call.
Speaker 1: Now I'm going to dial in how I'm going to
Speaker 1: talk about it in the future, but I really want
Speaker 1: you to check the website out and make the phone call.
Speaker 1: I want you to ask the questions. I really do.
Speaker 1: I'm not even going to get into how great it's
Speaker 1: done for time. Do you realize most of his money
Speaker 1: is in his own fund. Now, If that doesn't say
Speaker 1: a lot, I don't know what does. They created basically
Speaker 1: what they call Strategic Wealth Enhancement Learning Logic, or they
Speaker 1: call it SWELL. It's basically an AI program they've been
Speaker 1: working on and it works. Okay, I'm not even going
Speaker 1: to give all the disclaimers right now, because honestly I
Speaker 1: haven't I haven't read enough to get the disclaimers. But
Speaker 1: I know this. Tom Martino created this fund. He's a
Speaker 1: very wealthy man, and he invests most of his own
Speaker 1: money into this fund. And now it is open up
Speaker 1: to a lot of people out there. It is a
Speaker 1: private fund. So call and ask the questions. I'll kind
Speaker 1: of leave it at that, and I'm going to give
Speaker 1: the website out. I think that's the best way to
Speaker 1: do it.
Speaker 6: W eight WM W eight WM Wave eight Wealth Management
Speaker 6: W eight WM dot com. Please go check it out
Speaker 6: right now, W eight WM dot com. Make the call,
Speaker 6: talk to the folks. You're gonna be happy you did now.
Speaker 6: Three O three seven one three eight two five five Doc,
Speaker 6: How do you think I did on that?
Speaker 1: It's kind of I've never endorsed Tom before. It's hard.
Speaker 9: I saw you, I didn't know, but I know a
Speaker 9: little bit about the fund from you know, and I
Speaker 9: am going to invest in it.
Speaker 1: Very nice and I think you did a great job.
Speaker 6: Actually, it's very hard talking about someone you've known forever
Speaker 6: that's a consumer advocate and when you talk about a
Speaker 6: lot of financial stuff. It's just I don't know why
Speaker 6: I find it so hard.
Speaker 1: It's very odd.
Speaker 6: I guess he used to endorse me all the time
Speaker 6: when I own the computer stores, when I own my
Speaker 6: Goodyear stores. So it's kind of weird on the other side,
Speaker 6: But I digress. I got to get to the phone. Oh,
Speaker 6: they have to look into it. I mean absolutely positively. Now, Lucas,
Speaker 6: thank you, First of all for holding so long? What's
Speaker 6: going on?
Speaker 5: You hear me?
Speaker 1: I can hear you perfectly, Lucas.
Speaker 17: Great, Hey, so I have a property manager that's trying
Speaker 17: to charge an erroneous early termination fee for a lease.
Speaker 6: And well, what does the lease say, Let's cut right
Speaker 6: to it. What is the least talk about? Is there
Speaker 6: early termination in there? And if there is something about
Speaker 6: early termination, is it different than what he's trying to charge.
Speaker 17: Well, what happened is I have email correspondence with them
Speaker 17: stating here's what you need to do to go once
Speaker 17: a month. It's automatic in your lease. And I said, okay, great,
Speaker 17: thank you, and gave them the required notice. And I
Speaker 17: even have documentation from the new management company they switched
Speaker 17: during this stating oh yeah, you don't know that anymore.
Speaker 17: It will take it off. And now they're still sending
Speaker 17: me an invoice and not responding to communication.
Speaker 1: That's interesting. You know what I'd like to do. I
Speaker 1: don't know if we have time to give Brad O'Brien up.
Speaker 1: How much are they asking for about five thousand and
Speaker 1: what are you thinking it should be?
Speaker 14: Zero?
Speaker 1: And I'm sorry, Lucas, I'm gonna tell you something I
Speaker 1: was staring at a text that just came in for
Speaker 1: my wife. I actually missed that first part of it.
Speaker 6: I just wasn't paying attention. I don't mind admitting it,
Speaker 6: so say it again, how early you're leaving?
Speaker 17: So we talked to them with an email correspondence, and
Speaker 17: they basically told us how we could go on a
Speaker 17: month to month lease.
Speaker 5: Got it, We're already out of the lease.
Speaker 6: So you were out of the lease. And then basically
Speaker 6: you didn't renew a long term lease. You switched over
Speaker 6: to month to month. Was anything in writing there or
Speaker 6: you basically just stayed there?
Speaker 17: Basically they stated that our lease automatically goes months to month. Yes,
Speaker 17: and we didn't need to do anything.
Speaker 1: And so I was like, okay, great, and now I
Speaker 1: assume and Luke hold on doc.
Speaker 6: And now what I assume they're saying is you had
Speaker 6: to give a certain amount of notice to not renew
Speaker 6: the one year lease.
Speaker 17: They told me the notice, and I already gave them
Speaker 17: that in okay writing and this new management.
Speaker 1: So why are they asking for five thousand dollars now?
Speaker 17: Then I have no idea. It's a new management company.
Speaker 17: I sent them the email correspondents of the previous month,
Speaker 17: same owner.
Speaker 6: Could you send that over to me? Yeah, send it
Speaker 6: to help h E. LP at troubleshooter dot com. Kelly,
Speaker 6: do me a favor and get me that soon. As
Speaker 6: as soon as he does that, hold on, I need
Speaker 6: you to give her the information for you too, Lucas.
Speaker 6: I'm going to send over some of those correspondents, and
Speaker 6: then can you also send me a PDF of the
Speaker 6: original lease?
Speaker 5: Yeah.
Speaker 17: I should be able to do that.
Speaker 1: Yeah, you should be able to find that even just
Speaker 1: right through them. Hold on a second.
Speaker 6: I'm gonna get Brad O'Brien on tomorrow. But if you
Speaker 6: can get me both of those things tonight, he can
Speaker 6: peek at him and we can figure out the best
Speaker 6: way for you to go forward quickly tomorrow morning. Okay, okay,
Speaker 6: all right, hold tight three oh three seven to one
Speaker 6: three talk.
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