WEBVTT 1 00:00:05.280 --> 00:00:09.759 Ripped off, bad news. 2 00:00:08.759 --> 00:00:10.599 You don't have. 3 00:00:12.800 --> 00:00:17.800 Come running susas as we can show Shooter's gonna help. 4 00:00:18.120 --> 00:00:20.879 Come man, this is. 5 00:00:20.839 --> 00:00:24.280 The Troubleshooter Show, No Tol Martinez. 6 00:00:24.399 --> 00:00:27.480 Welcome, Welcome, my friends to the only show. But it's kind. 7 00:00:27.519 --> 00:00:30.920 We're here to solve problems, answer questions, take complaints, try 8 00:00:30.960 --> 00:00:33.719 to make your life just a little bit better. Maybe 9 00:00:33.799 --> 00:00:35.920 a lot of it. I'd like to do that as well. 10 00:00:35.920 --> 00:00:38.399 But here's the deal. You've been ripped off or taking 11 00:00:38.479 --> 00:00:41.479 advantage of, maybe a bad contractor a bad landlord. I 12 00:00:41.560 --> 00:00:44.479 use all kinds of examples. For hell, a bad dentist. 13 00:00:44.880 --> 00:00:47.679 It really doesn't matter. We love digging our teeth in. 14 00:00:48.079 --> 00:00:50.600 I've got Deputy Scotch to my right, Deputy d my 15 00:00:50.640 --> 00:00:53.799 beautiful wife Suzanne in studio with me, Kelly on the 16 00:00:53.840 --> 00:00:56.759 other side of the glass, and big Man Shannon, who's 17 00:00:56.799 --> 00:00:59.520 a joking minute on her YouTube feed. By the way, 18 00:00:59.560 --> 00:01:02.119 you can find us on YouTube live right now. You 19 00:01:02.200 --> 00:01:05.000 simply type in Troubleshooter Network. You'll be able to see 20 00:01:05.239 --> 00:01:08.400 our beautiful faces and of course hear us during the break. 21 00:01:08.439 --> 00:01:12.159 It's another way to watch the show. Within the show 22 00:01:12.519 --> 00:01:15.920 right now, I do have lines open three three, seven, one, three, eight, 23 00:01:16.000 --> 00:01:19.000 two five five any questions you have. We have a 24 00:01:19.079 --> 00:01:22.760 group of people at referral list dot com, including contractors, 25 00:01:22.799 --> 00:01:26.519 attorneys and everything in between that are there to help 26 00:01:26.560 --> 00:01:30.680 you answer your questions and help you regain money as well. 27 00:01:30.680 --> 00:01:32.840 In fact, our people at referral list dot com go 28 00:01:32.920 --> 00:01:36.319 out on seeing more than any other place I know. 29 00:01:37.280 --> 00:01:39.120 Let me give you an example. You got a problem 30 00:01:39.120 --> 00:01:41.920 with the contractor on Angie's List. You ever talked to Angie? 31 00:01:41.959 --> 00:01:44.439 I doubt it. You can talk to us all the 32 00:01:44.480 --> 00:01:47.120 time right here at referral list dot com if you've 33 00:01:47.120 --> 00:01:49.439 got a problem with people on our list. And on 34 00:01:49.480 --> 00:01:51.200 top of that, these are people that go out and 35 00:01:51.239 --> 00:01:53.920 help you. If a contractor did rip you off and 36 00:01:54.000 --> 00:01:56.159 we need a second opinion, we can send one of 37 00:01:56.200 --> 00:01:59.239 our experts out to write up a report for us 38 00:01:59.280 --> 00:02:01.400 to see what we're dealing with, to go after the 39 00:02:01.480 --> 00:02:05.879 bad guy. Now I digress. A couple things in the 40 00:02:05.920 --> 00:02:10.520 news I must talk about. I must. You know, people 41 00:02:10.560 --> 00:02:12.960 are gonna say, oh, it's political, Well you can call 42 00:02:13.000 --> 00:02:15.039 it what you want, but it's consumer news. I don't 43 00:02:15.039 --> 00:02:18.199 care what you say. You know this moron Mayor Mike Johnston, 44 00:02:19.159 --> 00:02:21.560 he is a moron to me. You know what, I 45 00:02:21.599 --> 00:02:24.400 think it was what five point no is way more 46 00:02:24.439 --> 00:02:27.680 than five five hundred and fifty fifty five million dollars 47 00:02:27.759 --> 00:02:31.240 or whatever. The amount was to revamp downtown so the 48 00:02:31.319 --> 00:02:35.479 restaurants could start doing better and bring more people down there. Well, 49 00:02:36.680 --> 00:02:39.560 not only has he not done that, the amount of 50 00:02:39.960 --> 00:02:43.360 I'll just say it straight up, the amount of crime 51 00:02:43.479 --> 00:02:48.639 down there is absolutely insane. It's to the point now 52 00:02:48.639 --> 00:02:50.560 where I don't even know what to make of it. 53 00:02:51.719 --> 00:02:54.800 You can get stabbed just going down to a restaurant now. 54 00:02:55.240 --> 00:02:58.080 In fact, the stabbings are getting to the point I 55 00:02:58.120 --> 00:03:03.439 feel like I'm in Oakland or possibly San Francisco or 56 00:03:03.479 --> 00:03:08.240 something along those, because it just doesn't seem to stop. 57 00:03:08.520 --> 00:03:12.319 I think it was two nights ago, yet we had another. 58 00:03:12.400 --> 00:03:15.199 In fact, I wrote myself some notes here I'm gonna 59 00:03:15.400 --> 00:03:19.120 pull up February twenty fourth. The stabbing occurred on the 60 00:03:19.240 --> 00:03:22.560 RTD bus near Colfax Avenue and Grant Street. That was 61 00:03:22.599 --> 00:03:24.319 a couple of days ago. I'm not sure if nine 62 00:03:24.319 --> 00:03:27.199 News reported that. I try to watch nine News every 63 00:03:27.240 --> 00:03:30.560 day just to get the other side of the isles opinion. 64 00:03:30.879 --> 00:03:32.719 And I'll tell you if they did mention it. They 65 00:03:32.759 --> 00:03:35.919 spent about five seconds on it, but they'll sure bitch 66 00:03:35.960 --> 00:03:39.360 about doze all the time and cutting costs back February 67 00:03:39.439 --> 00:03:42.719 twenty first three separate stabbings. This was like within the 68 00:03:42.800 --> 00:03:47.560 last week six days ago. Took overnight Curtis Park, five 69 00:03:47.599 --> 00:03:53.000 points neighborhood, Bamham Park, January eleventh and twelve. Remember that 70 00:03:53.039 --> 00:03:56.479 four stabbings occurred on the sixteenth Street mall. It was 71 00:03:56.560 --> 00:03:59.400 one guy over two day period stabbed four people. I 72 00:03:59.439 --> 00:04:02.680 think he two if I recall one with the stewardess. 73 00:04:03.039 --> 00:04:07.960 This is Mike Johnston and his best Now this moron. Yes, Mike, 74 00:04:08.000 --> 00:04:10.080 I hope you're listening because I'd love to have you 75 00:04:10.159 --> 00:04:13.560 on someday. My understanding is you won't go on with Mandy, 76 00:04:13.840 --> 00:04:16.199 you won't go on with Ross, you won't go on 77 00:04:16.319 --> 00:04:18.800 with us, you won't go on with anybody. I don't 78 00:04:18.839 --> 00:04:21.079 know why, Well, yeah I do. You'd be stupid to 79 00:04:21.120 --> 00:04:23.360 come on because what are you gonna do? What are 80 00:04:23.399 --> 00:04:27.160 you possibly gonna say? But when you think someone was 81 00:04:27.199 --> 00:04:29.839 as dumb as a rock and goes. 82 00:04:29.600 --> 00:04:30.600 To the next level. 83 00:04:31.759 --> 00:04:36.560 He is floating the idea of a twenty percent service 84 00:04:36.680 --> 00:04:42.199 charge to tackle restaurant Roe woes in downtown Denver. This 85 00:04:42.439 --> 00:04:45.759 just came out Deborah Grigsby. She works for the Denver 86 00:04:45.839 --> 00:04:49.759 Gazette dot com. Listen to this A twenty percent So 87 00:04:49.959 --> 00:04:54.199 if you go to a McDonald's in Denver, it's gonna 88 00:04:54.199 --> 00:04:57.800 be twenty percent more than one in Aurora or Lakewood. 89 00:04:58.040 --> 00:04:59.920 If you want to have a nice dinner when you 90 00:05:00.120 --> 00:05:04.480 you go downtown, it's gonna cost twenty percent more than 91 00:05:04.519 --> 00:05:07.360 it would right across the border. Now, is this not 92 00:05:07.480 --> 00:05:10.199 the dumbest idea ever? If I'm going to go to 93 00:05:10.240 --> 00:05:12.560 a yard house and have a nice dinner and a beer, 94 00:05:12.920 --> 00:05:13.920 where am I gonna go? 95 00:05:14.000 --> 00:05:14.120 Now? 96 00:05:14.160 --> 00:05:16.600 Am I gonna go downtown Denver? Or am I gonna 97 00:05:16.600 --> 00:05:19.800 go to Douglas County or anywhere besides Denver where I 98 00:05:19.800 --> 00:05:22.399 don't have to pay the twenty percent? I mean, are 99 00:05:22.439 --> 00:05:25.560 you trying to put the restaurants out of business? And 100 00:05:25.680 --> 00:05:28.879 on top of that, he's going to tax that twenty 101 00:05:28.959 --> 00:05:32.319 percent so Denver will get their cut, and then you'll 102 00:05:32.360 --> 00:05:34.639 still pay a tip on top of that, So you'll 103 00:05:34.680 --> 00:05:38.519 pay the twenty percent fee, whatever the hell that's for. 104 00:05:38.839 --> 00:05:41.839 You'll pay taxes on the twenty percent fee. But you 105 00:05:41.879 --> 00:05:43.959 know what I digress. Now that I think about it, 106 00:05:44.000 --> 00:05:49.360 I get it. Denver offers something Douglas County doesn't offer 107 00:05:49.560 --> 00:05:52.959 or a Rapo County. You get the full Denver experience. 108 00:05:53.199 --> 00:05:56.360 You might get stabbed, a homeless guy might shake you down. 109 00:05:56.439 --> 00:05:59.680 For a twenty you get to actually get the full 110 00:05:59.720 --> 00:06:02.879 extra experience of going out to eat for that extra 111 00:06:02.959 --> 00:06:05.839 twenty percent. It's like dinner in a show, but you 112 00:06:05.879 --> 00:06:07.120 don't have to go to a show. 113 00:06:07.360 --> 00:06:10.000 Mark You're forgetting about the rest of the experience, which 114 00:06:10.040 --> 00:06:11.279 is downtown smells like p. 115 00:06:11.439 --> 00:06:12.560 And vomit year round. 116 00:06:12.639 --> 00:06:15.279 Absolutely, you have to wear safety shoes for you might 117 00:06:15.319 --> 00:06:16.199 step on a needle. 118 00:06:16.360 --> 00:06:19.199 It's basically like going to Gaza. You know, it's like 119 00:06:19.279 --> 00:06:23.639 the Gaza experience right here locally. So, Mike Johnston, I'm 120 00:06:23.680 --> 00:06:26.600 telling you right now that would be even dumber than 121 00:06:26.600 --> 00:06:29.199 the other dumb things you've done. And then I saw 122 00:06:29.240 --> 00:06:32.680 something on nine News yesterday too talking about how come 123 00:06:33.199 --> 00:06:37.480 and all across the country deaths are down. OD deaths 124 00:06:37.480 --> 00:06:40.959 are down. Well, maybe it's because we what hand needles out, 125 00:06:41.040 --> 00:06:45.319 give them safe zones. Why do you think ours haven't changed, well, 126 00:06:45.319 --> 00:06:47.439 when around the country they have changed. 127 00:06:47.519 --> 00:06:48.160 Morons. 128 00:06:48.439 --> 00:06:50.759 Well, for one thing, Colorado is taking the lead on 129 00:06:50.879 --> 00:06:52.120 legalizing drugs. 130 00:06:52.920 --> 00:06:55.680 Had every homeless in the world move here, Demitri because 131 00:06:55.680 --> 00:06:55.920 of that. 132 00:06:56.000 --> 00:06:57.959 Well, now we've got every junkie in the world on 133 00:06:57.959 --> 00:07:00.240 the way here because they finally legalized. 134 00:06:59.839 --> 00:07:02.879 My oh, got to get our psychedelics in while we're 135 00:07:02.920 --> 00:07:05.800 smoking the pot, you know. Can you believe it? Till 136 00:07:05.879 --> 00:07:09.600 twenty percent on restaurants. He actually thinks that's a fix 137 00:07:09.879 --> 00:07:14.040 to get more business downtown. Let's raise prices twenty percent 138 00:07:14.199 --> 00:07:18.879 higher than everywhere else around, and that's going to help 139 00:07:18.920 --> 00:07:22.879 business for restaurant owners that agree with that. I would 140 00:07:22.879 --> 00:07:25.399 love to hear from a restaurant owner in Denver that 141 00:07:25.480 --> 00:07:29.680 agrees with your prices being twenty percent higher. Here's what 142 00:07:29.720 --> 00:07:33.560 it says, hold On, Suzanne. Denver Mayor Mike Johnston wants 143 00:07:33.560 --> 00:07:37.839 to add a twenty percent service charge to local restaurant 144 00:07:37.959 --> 00:07:42.480 tabs tabs, then tax it to help restaurants cope with 145 00:07:42.560 --> 00:07:47.240 the city's minimum wage and promote Oh huh, Now wait 146 00:07:47.279 --> 00:07:50.480 a minute, let's see that. So they made minimum wage 147 00:07:50.480 --> 00:07:54.120 in Denver go up, and now now they have to 148 00:07:54.240 --> 00:07:57.519 charge so much for food that no one's going there. 149 00:07:57.759 --> 00:08:01.680 So the fix to it is what's charged twenty percent more. 150 00:08:02.040 --> 00:08:05.680 My god, is he stupid. I cannot even believe he 151 00:08:05.839 --> 00:08:08.879 is coming out in public floating this idea. 152 00:08:09.120 --> 00:08:10.199 I just can't believe it. 153 00:08:10.879 --> 00:08:13.240 Well, Mark, I think that's very difficult to say in 154 00:08:13.279 --> 00:08:18.160 this matter where incompetence ands and malfeasans begins. So it 155 00:08:18.160 --> 00:08:20.800 would be really nice to know what the motivating factors 156 00:08:20.800 --> 00:08:23.000 are behind this decision are floating this kind of. 157 00:08:23.000 --> 00:08:27.319 A Johnston told City Cast Denver, a popular podcast. Yeah, 158 00:08:27.360 --> 00:08:29.680 I'd like to see who's listening to this thing, you 159 00:08:29.759 --> 00:08:32.080 know what. I'm just so sick of it. We're going 160 00:08:32.159 --> 00:08:34.639 to end up like the worst of the worst cities 161 00:08:34.679 --> 00:08:37.960 out there if someone doesn't fix things, and that's you 162 00:08:38.120 --> 00:08:40.440 out there listening right now, the voters. You have to 163 00:08:40.440 --> 00:08:43.519 do it. This is the most moronic idea I've ever had. 164 00:08:43.720 --> 00:08:47.879 This is from a consumer advocate standpoint. You don't raise 165 00:08:48.000 --> 00:08:51.399 prices and then expect more people to come when they 166 00:08:51.440 --> 00:08:53.720 can just go to any other county in the world. 167 00:08:54.519 --> 00:08:58.799 It's absolutely ridiculous. Suzanne and I used to go downtown 168 00:08:59.120 --> 00:09:01.679 and watch a show and then we'd go over to 169 00:09:01.720 --> 00:09:04.240 eat at Sam's Number three, or we'd go to a 170 00:09:04.240 --> 00:09:08.279 fancy steakhouse. We'd walk to sixteenth Street. Mall, maybe stop 171 00:09:08.279 --> 00:09:10.960 at a bar getting ice cream. My god, if you 172 00:09:11.080 --> 00:09:16.080 do that now, you'll get stabbed. It's absolutely absurdity, and 173 00:09:16.159 --> 00:09:19.799 I don't understand for the life of me why anybody 174 00:09:19.840 --> 00:09:22.120 puts up with it. I would love to know why 175 00:09:22.159 --> 00:09:25.279 you voted for these people. I would just love to 176 00:09:25.320 --> 00:09:27.960 know it. I'd love to hear any argument on what 177 00:09:28.120 --> 00:09:31.120 this guy has done that's good. Mike Johnston, name one 178 00:09:31.200 --> 00:09:33.919 damn thing he's done that's good, because I'd love to know. 179 00:09:34.000 --> 00:09:35.759 I'd love to be able to tow a horn for 180 00:09:35.840 --> 00:09:42.200 him at some point. Jim's got a comic, Go ahead, Jim. 181 00:09:41.720 --> 00:09:45.960 Hey, Mark, I've lived here all my life, in Colra, 182 00:09:46.240 --> 00:09:50.759 I've never seen it so bad. I was on seventy 183 00:09:50.919 --> 00:09:57.240 six going towards my daughter's house yesterday and I was 184 00:09:57.320 --> 00:10:03.559 hitting so many potholes, all the trash around. Mike Johnson, 185 00:10:04.159 --> 00:10:07.720 Jerry Poules ain't doing nothing. You know what, I like 186 00:10:07.799 --> 00:10:12.720 to see them in a good year, blimp, I'd take 187 00:10:12.799 --> 00:10:14.159 a couple of shots. 188 00:10:14.679 --> 00:10:17.240 Let's not get crazy on that, man. You know, I 189 00:10:17.279 --> 00:10:20.279 appreciate the call, but that's uh. I'm not I know, 190 00:10:20.399 --> 00:10:22.840 it's no way. I don't want people advocating putting these 191 00:10:22.840 --> 00:10:25.720 guys in a blimp and taking shots at them. That's 192 00:10:25.759 --> 00:10:26.879 where I draw the line. 193 00:10:28.600 --> 00:10:32.840 Well, anyways, they ain't doing anything that with our roads. 194 00:10:32.879 --> 00:10:36.399 They ain't picking up the trash. Where's all these inmates 195 00:10:36.440 --> 00:10:39.240 that are supposed to be cleaning up? 196 00:10:39.440 --> 00:10:43.360 They're probably staying at a nice hotels with the Yeah. 197 00:10:43.600 --> 00:10:43.799 You know. 198 00:10:43.879 --> 00:10:46.639 The other thing that drives me nuts is yeah, once 199 00:10:46.679 --> 00:10:48.759 again nine News. And I know this is a cross 200 00:10:48.799 --> 00:10:50.480 and I hate to pick on nine News, but you 201 00:10:50.480 --> 00:10:52.799 can ask WWS in do I not sit there and 202 00:10:52.879 --> 00:10:56.120 watch at least a half hour of nine News almost 203 00:10:56.159 --> 00:10:56.679 every day? 204 00:10:57.120 --> 00:10:57.320 Yeah? 205 00:10:57.440 --> 00:11:01.320 Kyle Clark, yep, I have to. I got here with comrades. 206 00:11:01.360 --> 00:11:03.399 Got to say. I love it and what he gets 207 00:11:03.440 --> 00:11:06.600 on and he bitches about dose and it drives me crazy. 208 00:11:06.639 --> 00:11:09.399 But people that just got stabbed he doesn't talk about. Now, 209 00:11:09.399 --> 00:11:11.960 I'm not saying he never does. And Kyle, if you 210 00:11:12.039 --> 00:11:14.759 ever happened to listen, I listen to you every day, 211 00:11:14.840 --> 00:11:17.559 So you can't be that upset. I mean, you're my 212 00:11:17.799 --> 00:11:20.960 source of the alternative news, and I mean that you're 213 00:11:21.000 --> 00:11:25.480 You're a perfect painting of what I don't understand. Hey, Jim, 214 00:11:25.519 --> 00:11:29.600 I do appreciate your call. Now listen any consumer issues. 215 00:11:30.639 --> 00:11:33.879 I had to get off on that tangent because you 216 00:11:33.919 --> 00:11:35.960 know what. You know who just joined us in studio, 217 00:11:36.879 --> 00:11:40.120 Chris Console. He owns discount bath dot com. Chris, first 218 00:11:40.159 --> 00:11:43.320 of all, welcome in hit that Mike. Did you hit 219 00:11:43.360 --> 00:11:45.440 that traffic on twenty five? That accident? 220 00:11:45.559 --> 00:11:46.679 I did? I had to get around. 221 00:11:46.879 --> 00:11:49.960 We had three or four fire trucks. We barely We 222 00:11:50.000 --> 00:11:51.919 had them coming up on our side when we were 223 00:11:51.960 --> 00:11:54.639 pulling in. And then I saw the accident. It did 224 00:11:54.679 --> 00:11:57.919 not look like I mean, full blown fire trucks. It 225 00:11:58.000 --> 00:12:01.000 did not look like a three four five truck accident. 226 00:12:01.039 --> 00:12:02.200 But I guess it was. 227 00:12:02.279 --> 00:12:03.519 Might have been a shoe in the road. 228 00:12:04.000 --> 00:12:08.519 Yeah, yeah, So you're a businessman, yes, And so I 229 00:12:08.639 --> 00:12:10.720 was just talking and then I'm gonna somewhat drop it. 230 00:12:10.759 --> 00:12:15.080 But Mike Johnston, our mayor of Denver, has he's floating 231 00:12:15.559 --> 00:12:20.200 the idea on a podcast. It apparently is a popular 232 00:12:20.279 --> 00:12:27.360 podcast called city Cast Denver popular podcast. He's been discussing 233 00:12:27.399 --> 00:12:32.360 the idea with restaurant owners of putting a twenty percent 234 00:12:32.559 --> 00:12:36.480 service charge to tackle restaurant woe. So if you eat 235 00:12:36.559 --> 00:12:42.159 at a McDonald's, say or a Arby's or a steakhouse 236 00:12:42.360 --> 00:12:46.279 or anything, it doesn't matter. In Denver, it would cost 237 00:12:46.320 --> 00:12:49.120 twenty percent more, and that twenty percent, by the way, 238 00:12:49.120 --> 00:12:53.039 would also be taxed so the city would get its share. 239 00:12:53.720 --> 00:12:56.759 I mean, could you imagine from a restaurant or a 240 00:12:56.799 --> 00:13:01.360 business perspective, if they wanted a bathroom remodel through discount 241 00:13:01.399 --> 00:13:04.639 bath if you did it in Denver, it would be 242 00:13:04.720 --> 00:13:07.799 twenty percent more if they went through you. If you 243 00:13:07.840 --> 00:13:10.919 were based in Denver, it would cost them twenty percent 244 00:13:11.000 --> 00:13:13.360 more than if you were based in a Rapo County 245 00:13:13.559 --> 00:13:17.200 or Douglas County. Would you ever in a million years 246 00:13:17.360 --> 00:13:22.480 base that company in Denver. No, isn't more on it. 247 00:13:22.519 --> 00:13:26.320 Could you think of any reason that would help the restaurants. 248 00:13:26.639 --> 00:13:26.720 No. 249 00:13:27.200 --> 00:13:29.240 If I owned a restaurant in Denver, I'd be finding 250 00:13:29.240 --> 00:13:30.679 for looking for a new location. 251 00:13:30.759 --> 00:13:32.120 I'd be looking for a new location. 252 00:13:32.799 --> 00:13:35.039 I just can't believe it. This is what happens when 253 00:13:35.039 --> 00:13:37.519 you have far left people. And I'm sorry, I'm saying 254 00:13:37.559 --> 00:13:39.600 it as it is. That has never been in the 255 00:13:39.600 --> 00:13:43.519 business world. I have operated multiple businesses in order to 256 00:13:43.600 --> 00:13:47.519 go in and charge in one area twenty percent more 257 00:13:47.919 --> 00:13:52.120 to try to revive that area is just stupid. 258 00:13:57.480 --> 00:14:00.759 Go with a sure thing Denver's Best Roofer Sell roofing 259 00:14:00.840 --> 00:14:03.480 dot com. You don't pay a cent until you're content. 260 00:14:05.039 --> 00:14:09.320 Wait time for an insurance check up free, no obligation. 261 00:14:09.320 --> 00:14:13.159 In comparison, call Compass Insurance paying too much your coverage 262 00:14:13.200 --> 00:14:15.840 at dozens of insurance companies find out now three all 263 00:14:15.919 --> 00:14:18.360 three seven seven to one help. You'll think you're his 264 00:14:18.519 --> 00:14:21.159 only customer when you choose Frank durand the real estate 265 00:14:21.200 --> 00:14:24.440 Man dot com to list your home with Remax Alliance 266 00:14:24.679 --> 00:14:38.000 three oh three nine two zero sixteen twenty two. 267 00:14:33.799 --> 00:14:36.840 All right, three oh three seven one three eight two 268 00:14:36.960 --> 00:14:38.840 five five. I was talking to our guest or in 269 00:14:38.879 --> 00:14:42.720 the break Chris. He's the owner of discount bath dot com. 270 00:14:42.720 --> 00:14:44.799 It's pretty cool if you go to your website, Chris. 271 00:14:45.200 --> 00:14:46.960 I try to, you know, when we have a guest 272 00:14:47.000 --> 00:14:49.240 on like you, I try to just get up to 273 00:14:49.360 --> 00:14:51.720 date on everything. But I first of I love your name. 274 00:14:51.720 --> 00:14:53.759 I've said that to you on a hundred times discount Bath. 275 00:14:53.799 --> 00:14:54.080 Thanks. 276 00:14:54.159 --> 00:14:56.360 I mean, you guys do exactly what you do. But 277 00:14:56.440 --> 00:14:59.039 when I click on schedule of free design at discount 278 00:14:59.039 --> 00:15:02.720 bath dot com, what I really like is this project video. 279 00:15:03.039 --> 00:15:05.960 It says this is the fastest and most efficient way 280 00:15:06.440 --> 00:15:10.279 to get a free estimate, and basically it says, get started. 281 00:15:10.279 --> 00:15:11.440 And let me hit that. 282 00:15:11.559 --> 00:15:14.720 Then basically you put your contact information and then basically 283 00:15:14.720 --> 00:15:16.240 what do you do? You send like a two to 284 00:15:16.399 --> 00:15:17.320 three minute video. 285 00:15:17.360 --> 00:15:17.879 What does it do? 286 00:15:18.080 --> 00:15:20.399 Yeah, So what we want the customer to do is 287 00:15:20.440 --> 00:15:22.879 to do a voiceover as you film it. Hey, I 288 00:15:22.879 --> 00:15:25.159 want to take this shower or this bathtub out, put 289 00:15:25.159 --> 00:15:28.639 in a shower, I want tile, I want this color. 290 00:15:28.639 --> 00:15:30.559 Whatever. The more information you give us, the better the 291 00:15:30.559 --> 00:15:30.960 BID's got. 292 00:15:31.080 --> 00:15:33.440 And you guys are looking at that video and going okay, 293 00:15:33.519 --> 00:15:35.519 they want to get rid of this tub and put 294 00:15:35.559 --> 00:15:38.320 the shower over here, And you get an idea of 295 00:15:38.360 --> 00:15:41.200 the size because you guys know bathroom yep. And then 296 00:15:41.240 --> 00:15:43.080 you can come up with what I mean, would you 297 00:15:43.159 --> 00:15:47.399 say that quote is generally dead on or I'm sure 298 00:15:47.399 --> 00:15:49.799 there's a second part where you come out, Yeah. 299 00:15:49.840 --> 00:15:52.360 Thats so the smaller bathrooms we can get pretty accurate, 300 00:15:52.440 --> 00:15:54.440 especially if it's just a shower or a haul bath. 301 00:15:54.480 --> 00:15:55.960 We can, you know, if you tell us what you 302 00:15:56.000 --> 00:15:58.320 want in there, we can get you within I don't know, 303 00:15:58.320 --> 00:15:58.639 a few. 304 00:15:58.600 --> 00:16:00.639 Hundred dollars probably it's incredible. 305 00:16:00.679 --> 00:16:03.279 On the larger projects, we're gonna have to come out 306 00:16:03.279 --> 00:16:05.279 there and there's a lot more detail, but we can. 307 00:16:05.440 --> 00:16:07.000 We can get you in a ballpark. Who is the 308 00:16:07.039 --> 00:16:08.759 guy that came out to our house. That's Stephen. 309 00:16:09.120 --> 00:16:09.679 He's still there. 310 00:16:09.759 --> 00:16:11.120 Yeah, yeah, yeah, man, is he good? 311 00:16:11.279 --> 00:16:11.600 Yeah? 312 00:16:11.639 --> 00:16:12.600 He has ideas. 313 00:16:12.600 --> 00:16:13.639 So let me give you an idea. 314 00:16:13.720 --> 00:16:16.159 Suzanne and I we were going to get a bathroom redone. 315 00:16:16.240 --> 00:16:18.919 These guys come out and they look at everything, and 316 00:16:18.960 --> 00:16:21.480 Suzanne was like, hey, how about if we wanted to 317 00:16:21.480 --> 00:16:24.039 get because we have a separate tower shower. We have 318 00:16:24.080 --> 00:16:26.519 big walk in shower, and then we have this huge 319 00:16:26.559 --> 00:16:29.559 tub that we never use. It's crazy big. It's like 320 00:16:29.679 --> 00:16:32.879 it's insanely big. It takes up way too much room 321 00:16:32.919 --> 00:16:36.399 for something you never use, right, So we were thinking, 322 00:16:36.960 --> 00:16:39.840 why could we move the shower to where the tub is, 323 00:16:39.879 --> 00:16:42.399 get rid of the tub, turn that into a big 324 00:16:42.440 --> 00:16:46.360 steam shower, and then pop a hole in the drywall 325 00:16:46.720 --> 00:16:50.399 where the shower was and make our master room or 326 00:16:50.440 --> 00:16:54.639 our master bedroom closet bigger. And he's like, yeah, no problem, 327 00:16:54.679 --> 00:16:57.480 and he checked, and he goes up, no load bearing walls. 328 00:16:57.519 --> 00:16:59.679 We could do this and this, and then he starts sketching, 329 00:16:59.679 --> 00:17:02.879 and he just comes up with all these ideas, and 330 00:17:02.919 --> 00:17:05.079 then then you talk about different things like do you 331 00:17:05.119 --> 00:17:07.599 want that steam shower, or if you do want a tub, 332 00:17:07.599 --> 00:17:09.000 what kind of tub do you want? Do you want 333 00:17:09.000 --> 00:17:11.279 it free standing or do you want to sunk in 334 00:17:11.359 --> 00:17:13.960 that's like a jacuzzi tub? Do you want one of 335 00:17:13.960 --> 00:17:16.519 the fancy toilets? Do you want a regular toilet? I 336 00:17:16.519 --> 00:17:18.599 mean he goes through everything. 337 00:17:18.200 --> 00:17:20.480 Yep, yeah, we covered the whole thing, and just for 338 00:17:20.559 --> 00:17:22.200 the record, Steven's one of the owners. 339 00:17:21.920 --> 00:17:24.039 That oh I didn't know, y yeah, And then the 340 00:17:24.119 --> 00:17:27.400 options you guys give coming back, it's like, oh okay, 341 00:17:27.599 --> 00:17:30.119 you can say like, oh well, if you want you know, 342 00:17:30.200 --> 00:17:33.359 the fancy toilet and you want the steam shower and 343 00:17:33.400 --> 00:17:36.839 that kind of California look like closet stuff like that, 344 00:17:36.960 --> 00:17:40.079 here's one price. If you just want to redo this 345 00:17:40.319 --> 00:17:44.039 shower and make the existing shower into a steam shower, 346 00:17:44.240 --> 00:17:47.480 here's that price. I mean, you guys break down every 347 00:17:47.559 --> 00:17:50.680 single idea, and then he was even thinking of different 348 00:17:50.680 --> 00:17:53.319 things like do you do granted in here? Do you 349 00:17:53.400 --> 00:17:56.039 do tile? Do you do something over here? I mean, 350 00:17:56.359 --> 00:17:58.880 it truly is like you guys are kind of a 351 00:17:58.920 --> 00:17:59.680 full design. 352 00:18:00.079 --> 00:18:03.160 Yeah, we're designed to build and you know, a discount Bath. 353 00:18:03.200 --> 00:18:05.880 I mean really, the philosophy behind the company is we've 354 00:18:05.920 --> 00:18:08.319 been at these other companies in the past in our career, 355 00:18:08.960 --> 00:18:11.960 and we're not the company that's coming in and saying, hey, 356 00:18:12.000 --> 00:18:14.400 it's twenty thousand, but if you do it today, it's fifteen. 357 00:18:14.599 --> 00:18:14.799 No. 358 00:18:14.799 --> 00:18:17.200 No, no, we're just giving you the price this is. 359 00:18:17.359 --> 00:18:19.519 We're giving you our best price up front, and you know, 360 00:18:19.559 --> 00:18:21.039 if it works great, If not, that's okay. 361 00:18:21.039 --> 00:18:23.559 And I would say if they got three bids and yah, 362 00:18:23.599 --> 00:18:25.759 I mean get good bids. I'm not talking you know, 363 00:18:26.000 --> 00:18:28.559 some some one man show that's going to be there 364 00:18:28.640 --> 00:18:30.640 for eight years and you're going to be calling us 365 00:18:30.640 --> 00:18:34.440 because you got a problem. Yeah checking the truck and yeah, yeah, exactly. 366 00:18:34.519 --> 00:18:37.759 Literally a plumber, no, a electrician no. But yet they 367 00:18:37.799 --> 00:18:40.079 do it all. You don't want that. I mean, these 368 00:18:40.160 --> 00:18:42.160 guys use you know, the real deals. So but here 369 00:18:42.319 --> 00:18:45.359 here's what I was saying. If you got three real bids, 370 00:18:45.640 --> 00:18:48.240 these guys are cheaper. Discount Bath is cheaper. I don't 371 00:18:48.279 --> 00:18:50.680 care how well you put it, and if you weren't, 372 00:18:50.720 --> 00:18:53.359 it would be crazy just because that's your name, right, Well, 373 00:18:53.440 --> 00:18:55.000 I'd give you. I'd give you a lot of crap 374 00:18:55.079 --> 00:18:57.720 right here. I'd be like, you should be more expensive 375 00:18:57.799 --> 00:19:01.240 bath dot com. Yeah, hey, job, what's going on with you? 376 00:19:01.759 --> 00:19:02.119 Jaba? 377 00:19:04.079 --> 00:19:06.400 Hey, I was just kind of calling in. I was 378 00:19:06.440 --> 00:19:09.960 gonna ask for Tom, but I got talked into talking 379 00:19:10.000 --> 00:19:12.599 to you, which I love you to death, but I'm 380 00:19:12.640 --> 00:19:13.720 not too sure if. 381 00:19:16.000 --> 00:19:16.279 You don't. 382 00:19:16.400 --> 00:19:19.880 I don't want you getting excited and sad and everything. 383 00:19:19.960 --> 00:19:23.359 But I'm trying to know what he's going to ask. Please, Jaba, 384 00:19:23.799 --> 00:19:24.519 clue me in here. 385 00:19:24.559 --> 00:19:27.880 Well, I'm checking I'm checking in for. 386 00:19:30.359 --> 00:19:32.039 Monday morning at. 387 00:19:31.920 --> 00:19:33.960 The Rocky Mountain Cancer Center. 388 00:19:34.480 --> 00:19:38.559 So you're checking in there right now, Monday morning. Oh, 389 00:19:38.640 --> 00:19:40.240 I got you. I heard you there. And what kind 390 00:19:40.279 --> 00:19:41.119 of cancer do you have? 391 00:19:41.200 --> 00:19:45.839 Sir? They're saying, there's something on my liver, and there's 392 00:19:45.839 --> 00:19:49.680 something on my liv or my kidney, and it's they're 393 00:19:49.759 --> 00:19:51.720 trying to get me in as soon as possible. 394 00:19:52.319 --> 00:19:54.839 Hey, how did you know how did all of this 395 00:19:55.039 --> 00:19:57.720 come about? Give us a little shed a little light 396 00:19:57.759 --> 00:19:59.799 on it. Did you just go to your primary care 397 00:20:00.039 --> 00:20:03.039 because you were having some form of pain or problem 398 00:20:03.079 --> 00:20:05.839 and then they did some imaging and now they're shipping 399 00:20:05.839 --> 00:20:06.400 you down. 400 00:20:06.240 --> 00:20:11.480 There bingo and and they've they've been wanding, you know, 401 00:20:11.640 --> 00:20:14.279 my liver for like the last ten years, and kind 402 00:20:14.319 --> 00:20:15.839 of said, well, yeah, you got a little bit of 403 00:20:15.839 --> 00:20:18.400 fatty liver here and there, blah blah blah blah blah. Yeah, 404 00:20:18.440 --> 00:20:20.599 and all of a sudden, now I felt kind of 405 00:20:21.960 --> 00:20:24.920 like a hard spot right there, and I went in 406 00:20:25.079 --> 00:20:26.960 and then they said go to a cat scan and 407 00:20:27.000 --> 00:20:30.079 then that's where they saw everything. Gods, I just don't know. 408 00:20:30.319 --> 00:20:34.119 I just don't know how to end up. You could say, Dan, 409 00:20:34.240 --> 00:20:36.240 I was looking for that till is what I was 410 00:20:36.279 --> 00:20:36.880 looking for. 411 00:20:37.240 --> 00:20:39.119 What do you mean you want to commit suicide? 412 00:20:40.279 --> 00:20:43.160 Well, it's it's just if it gets so bad, you know, 413 00:20:43.160 --> 00:20:45.920 because I'm not doing chemo. I'm not going to do 414 00:20:46.000 --> 00:20:46.880 any of that stuff. 415 00:20:46.920 --> 00:20:49.119 I'm not How old are you? And listen, I'm not 416 00:20:49.200 --> 00:20:51.799 a doctor, but I mean i'd like to have this 417 00:20:51.880 --> 00:20:54.880 discussion with you just from my perspective, But how old 418 00:20:54.920 --> 00:20:55.119 are you? 419 00:20:55.240 --> 00:20:58.839 I will be turning sixty on September. 420 00:20:58.880 --> 00:21:00.640 Well you're not even that old. Hold on, man, I 421 00:21:00.680 --> 00:21:03.000 promise I'll come back to you first doors. Hold tight. 422 00:21:03.119 --> 00:21:05.599 She's got a question on fraud. We have two lines 423 00:21:05.640 --> 00:21:10.599 open three zero three seven one three eight two five five. 424 00:21:16.839 --> 00:21:20.079 Go with a sure thing Denver's best roofer Excel Roofing 425 00:21:20.200 --> 00:21:20.799 dot com. 426 00:21:20.839 --> 00:21:22.839 You don't pay a cent until you're content. 427 00:21:26.240 --> 00:21:29.400 Time for an insurance check up free no obligation comparison 428 00:21:29.519 --> 00:21:33.119 call Compass Insurance paying too much your coverage at dozens 429 00:21:33.119 --> 00:21:35.839 of insurance companies find out now three oh three seven 430 00:21:35.960 --> 00:21:38.759 seven to one help. You'll think you're his only customer 431 00:21:38.799 --> 00:21:41.039 when you choose Frank durand the real estate Man dot 432 00:21:41.079 --> 00:21:44.359 com to list your home with Remax Alliance three oh 433 00:21:44.440 --> 00:21:48.400 three nine two zero sixteen twenty two. 434 00:21:49.119 --> 00:21:52.119 All right, three oh three seven one three eight two 435 00:21:53.440 --> 00:21:55.680 five five. We were talking during the break. I'm on 436 00:21:55.720 --> 00:21:58.279 that weight loss stuff. I happen to be on a 437 00:21:58.480 --> 00:22:02.279 try zeppaitoid. I think it tries epetitz turns reppetite. 438 00:22:02.279 --> 00:22:03.119 I was close enough. 439 00:22:03.440 --> 00:22:05.960 I'd love to find the people that name these drugs 440 00:22:05.960 --> 00:22:08.880 and just strangle them. The ones that really drive me 441 00:22:08.960 --> 00:22:11.680 crazy are the ones, like when they're antidepressants and you 442 00:22:11.720 --> 00:22:14.319 see them on TV and they're called like a happy 443 00:22:14.440 --> 00:22:17.559 pill or something. You're like, come on, that's a little that's. 444 00:22:17.400 --> 00:22:18.480 A little overboard. 445 00:22:19.519 --> 00:22:22.519 But we were talking about it, and uh, you know, 446 00:22:22.640 --> 00:22:25.599 Dimitri was asking a question basically, and the truth is, 447 00:22:26.039 --> 00:22:28.279 it really does cut out to a food noise in 448 00:22:28.319 --> 00:22:32.079 your head, and on top of that, you feel full. 449 00:22:32.200 --> 00:22:36.079 So if you eat and then like, let's say you 450 00:22:36.119 --> 00:22:38.680 eat half of what you usually would for dinner, or 451 00:22:38.720 --> 00:22:42.400 even a quarter of it, and about an hour or 452 00:22:42.440 --> 00:22:46.440 two later, like, you're so full, it's crazy. So if 453 00:22:46.440 --> 00:22:50.799 you overeat all of a sudden a couple hours later, 454 00:22:50.839 --> 00:22:55.079 it's that very uncomfortable feeling, like after Thanksgiving. So after 455 00:22:55.160 --> 00:22:57.079 a week or two of being on it, when that 456 00:22:57.200 --> 00:22:59.839 dose is right, you're like, oh my goodness, you learn, 457 00:23:00.160 --> 00:23:03.119 you really learn how to eat again. And I guess 458 00:23:03.200 --> 00:23:07.200 the part that I'm looking forward to is this when 459 00:23:07.200 --> 00:23:09.839 I'm off of it in another four or five weeks. 460 00:23:09.880 --> 00:23:12.359 I hit my forty five pounds in three to four 461 00:23:12.400 --> 00:23:15.400 months wherever. When I hit that, and I am going 462 00:23:15.440 --> 00:23:18.559 to hit it, I'm on track. What I'm curious is 463 00:23:18.559 --> 00:23:21.640 when I get off does that muscle memory. We talk 464 00:23:21.680 --> 00:23:24.839 about muscle memory a lot, Well, I remember how to 465 00:23:24.960 --> 00:23:27.519 eat the way I'm eating now or the portion size 466 00:23:27.559 --> 00:23:29.720 I should say that I'm eating now, And I'll be 467 00:23:29.759 --> 00:23:31.799 curious about that. But I do want to go back 468 00:23:31.839 --> 00:23:36.319 to Java job has got an appointment Monday to go 469 00:23:36.400 --> 00:23:40.039 down to the cancer center and Jaba, I guess they're 470 00:23:40.079 --> 00:23:42.160 going to be looking at all the imaging and kind 471 00:23:42.200 --> 00:23:45.079 of telling you a path forward for yourself. And I 472 00:23:45.160 --> 00:23:48.400 realize your main question is you know, you don't want 473 00:23:48.400 --> 00:23:50.119 to do chemo. You don't want to do any of 474 00:23:50.160 --> 00:23:52.400 these things. But I mean, is that what's going to 475 00:23:52.480 --> 00:23:54.640 happen Monday? They're going to tell you a road to 476 00:23:55.599 --> 00:23:56.160 get better. 477 00:23:57.160 --> 00:24:00.720 Yeah, that's exactly right, you know. And then I just 478 00:24:00.759 --> 00:24:02.559 want to know, you know, like when the doctor your 479 00:24:02.599 --> 00:24:05.640 primary says, you know, I don't like the predictions on it, 480 00:24:05.680 --> 00:24:08.640 but they say it could be a year. 481 00:24:09.519 --> 00:24:13.640 Yeah, well so, but when you get closer to that year, 482 00:24:14.119 --> 00:24:17.200 what do you I don't want to just sit around 483 00:24:17.240 --> 00:24:18.000 like a vegetable. 484 00:24:18.079 --> 00:24:19.680 Well you're going to learn a lot Monday. 485 00:24:20.319 --> 00:24:23.240 I think we've all known somebody at some point or personally, 486 00:24:23.279 --> 00:24:27.480 someone that's gone through it. You know. What really is 487 00:24:27.720 --> 00:24:31.440 remarkable to me, and I think of an uncle of mine, 488 00:24:32.240 --> 00:24:35.200 it's the closer he had. He actually had a one 489 00:24:35.279 --> 00:24:38.400 or two year term by the doctors. I mean, I 490 00:24:38.599 --> 00:24:40.240 don't know how they come up with this, but he 491 00:24:40.319 --> 00:24:42.680 actually lived for quite a bit longer, I think almost 492 00:24:42.680 --> 00:24:46.079 ten years, but the closer in, the sicker he got. 493 00:24:46.119 --> 00:24:50.640 Over time, the human brain seems to almost start I 494 00:24:50.680 --> 00:24:55.440 hate to use the word acceptance, but starts to understand mortality. 495 00:24:55.839 --> 00:24:58.519 I mean, you know we're not immortal. And I think 496 00:24:58.640 --> 00:25:02.160 somewhere the brain shifts thought process is like, okay, this 497 00:25:02.319 --> 00:25:04.960 is a normal part of life. But when you're not there, 498 00:25:05.079 --> 00:25:08.240 like I'm not there right now, I can't imagine having 499 00:25:08.240 --> 00:25:10.880 thoughts like that. I'd be terrified, like you are. What's 500 00:25:10.920 --> 00:25:14.480 interesting when I think a liver cancer. Are you a 501 00:25:14.519 --> 00:25:15.079 big drinker? 502 00:25:15.160 --> 00:25:15.480 Jaba? 503 00:25:16.920 --> 00:25:19.440 Oh yeah, all my life I've drank. Did you have 504 00:25:19.480 --> 00:25:22.240 a big drinker? But well I quit a long time 505 00:25:22.279 --> 00:25:24.359 ago and then I cut back. But you know, I've 506 00:25:24.720 --> 00:25:25.720 looked a couple beers. 507 00:25:26.039 --> 00:25:28.720 Once again, I am far from a physician, but one 508 00:25:28.759 --> 00:25:31.920 thing I have heard about, just from doing the show 509 00:25:31.960 --> 00:25:35.400 and having numerous different mds in over the years, the 510 00:25:35.480 --> 00:25:39.319 liver is quite the craziest organ. I mean, I've heard 511 00:25:39.359 --> 00:25:42.279 of cases where you get like a quarter of a 512 00:25:42.319 --> 00:25:46.000 fresh liver, and long as you're good and everything is right, 513 00:25:46.720 --> 00:25:49.960 that thing can grow to be a normal functioning liver 514 00:25:50.240 --> 00:25:53.640 and the person that donated half their liver. You know, 515 00:25:53.880 --> 00:25:55.759 a period of time goes by and they have a 516 00:25:55.799 --> 00:25:59.160 full liver again. I mean, it's like, really think about that. 517 00:25:59.319 --> 00:26:03.039 It's remarked. I can't imagine like cutting my arm off 518 00:26:03.279 --> 00:26:06.240 and you wait long enough and your your arm grows back. 519 00:26:06.279 --> 00:26:09.079 I mean, it's pretty crazy. But I think a lot 520 00:26:09.119 --> 00:26:11.559 of it's going to be your mental outcome. So I mean, 521 00:26:11.640 --> 00:26:13.559 I think you just got to be really cool when 522 00:26:13.599 --> 00:26:16.119 you go in Monday and have a good outlook. I 523 00:26:16.200 --> 00:26:18.559 think that's a very important part to it. I mean 524 00:26:18.599 --> 00:26:21.160 you're already thinking of how do I commit suicide, which 525 00:26:21.240 --> 00:26:24.920 is come on, man, that's that's crazy. Although we all 526 00:26:25.000 --> 00:26:26.920 might go through that at some point where you have 527 00:26:27.039 --> 00:26:27.680 those thoughts. 528 00:26:29.200 --> 00:26:30.200 Yeah, Soudan, you. 529 00:26:30.240 --> 00:26:31.319 Want to add anything to that. 530 00:26:31.400 --> 00:26:34.799 Honestly, a difference perspect like what you said, you know, 531 00:26:34.960 --> 00:26:36.319 Jaba is like wow. 532 00:26:36.200 --> 00:26:38.839 That's really that's really jumping the gun. 533 00:26:39.319 --> 00:26:39.880 I get it. 534 00:26:39.920 --> 00:26:41.759 But get your facts first. 535 00:26:41.839 --> 00:26:49.440 You don't even know yet what your prognosis is, do you. 536 00:26:47.400 --> 00:26:48.640 No, not yet? 537 00:26:48.680 --> 00:26:48.759 No? 538 00:26:48.839 --> 00:26:50.359 Yeah, I mean, get your facts straight. 539 00:26:50.480 --> 00:26:53.759 Make sure you have all the information and one day 540 00:26:53.759 --> 00:26:55.359 at a time right now, you know. 541 00:26:55.680 --> 00:26:58.039 And the other thing with Takimo, you're so negative on 542 00:26:58.200 --> 00:27:00.440 chemo right now. I don't understand that I'd have that 543 00:27:00.519 --> 00:27:04.440 real conversation with whomever on Monday, because chemo can be 544 00:27:04.519 --> 00:27:08.599 a ridiculously wonderful thing. You know, you're gonna feel like 545 00:27:08.680 --> 00:27:11.319 crap after it, there's no doubt about it. Few people 546 00:27:11.400 --> 00:27:15.559 are superman after it, but it can. Actually it's a 547 00:27:15.559 --> 00:27:18.839 good conversation to have. You don't understand it. Maybe you 548 00:27:18.920 --> 00:27:22.599 knew somebody that went through it and it was absolutely miserable. 549 00:27:22.440 --> 00:27:23.920 But I mean, exactly right. 550 00:27:24.079 --> 00:27:28.359 Well then, but that's that's somebody else's journey that somebody 551 00:27:28.359 --> 00:27:31.440 else is not yours. So just really have an open 552 00:27:31.519 --> 00:27:34.319 mind when they talk to you about things like that. 553 00:27:34.519 --> 00:27:38.920 I mean, I think just staying positive is really helpful too. 554 00:27:39.000 --> 00:27:40.160 Yeah, it's possible. 555 00:27:40.279 --> 00:27:42.240 Second opinion, there's nothing wrong with that. 556 00:27:42.359 --> 00:27:44.920 Stay positive right now. I mean, you're just at the 557 00:27:44.920 --> 00:27:46.680 beginning of this. You never know. 558 00:27:47.079 --> 00:27:48.799 Hey, Jaba, this is Chris. 559 00:27:48.839 --> 00:27:52.000 About twenty years ago, the doctor gave my mom with 560 00:27:52.119 --> 00:27:55.119 cancer four weeks to live. Oh my gosh, she's still 561 00:27:55.119 --> 00:27:58.559 stubborn and still here. She had years what kind of cancer, 562 00:27:58.559 --> 00:27:59.119 if you don't. 563 00:27:58.920 --> 00:28:00.599 Mind, she had reck cancer? 564 00:28:00.720 --> 00:28:01.480 Oh my god. 565 00:28:01.839 --> 00:28:04.480 And they literally were like, you're dying in a month. 566 00:28:04.559 --> 00:28:07.119 Yeah, we had the conversation outside the room and she's 567 00:28:07.119 --> 00:28:09.200 not going to be here and she's still here. 568 00:28:09.319 --> 00:28:11.839 How do they how do they get that kind of 569 00:28:11.920 --> 00:28:12.640 time frame? 570 00:28:13.599 --> 00:28:14.599 So wrong? 571 00:28:15.200 --> 00:28:17.599 She was in bad shape, but she you know again 572 00:28:17.640 --> 00:28:20.240 maybe miracle whatever, but she's stubborn, she didn't want to go. 573 00:28:20.319 --> 00:28:22.200 She had a positive outlook, and. 574 00:28:22.240 --> 00:28:24.680 Twenty years twenty years ago, she's you know, she's still 575 00:28:24.720 --> 00:28:25.480 cancer free. 576 00:28:25.680 --> 00:28:27.880 Chris sharing that story is awesome, man. 577 00:28:27.839 --> 00:28:30.839 Good, Yeah, thank you, Chris. That was That's very upping, 578 00:28:31.000 --> 00:28:32.000 uplifting for sure. 579 00:28:32.200 --> 00:28:34.880 So job. But just keep it cool, man, Hey, call us, 580 00:28:35.279 --> 00:28:37.319 call us back next week if you want to kind 581 00:28:37.319 --> 00:28:40.599 of give everybody an update. I guarantee people are you know, 582 00:28:40.680 --> 00:28:43.359 people are interested now. All of our prayers are going 583 00:28:43.440 --> 00:28:47.079 to be with you. So really, man, keep us updated. 584 00:28:47.119 --> 00:28:49.200 And I think that's good for you too, all right. 585 00:28:49.680 --> 00:28:51.920 Yeah, sure will, Thanks guys, appreciate I see it. 586 00:28:51.960 --> 00:28:52.079 Man. 587 00:28:52.119 --> 00:28:54.720 Three oh three seven one three eight two five five. 588 00:28:54.759 --> 00:28:57.319 I got to take a break doors. I promise you're next. 589 00:28:57.400 --> 00:29:00.400 I got two lines open three zero three more Martino 590 00:29:00.599 --> 00:29:07.880 three oh three Martino. 591 00:29:07.039 --> 00:29:08.079 Go with a sure thing. 592 00:29:08.200 --> 00:29:11.000 Denver's best roofer Excel Roofing Dot com. 593 00:29:11.039 --> 00:29:13.039 You don't pay a cent until you're content. 594 00:29:14.640 --> 00:29:18.920 Wait time for an insurance check up free no obligation 595 00:29:19.039 --> 00:29:22.920 comparison call Compass Insurance paying too much your coverage at 596 00:29:22.960 --> 00:29:25.720 dozens of insurance companies find out now three oh three 597 00:29:25.839 --> 00:29:28.440 seven seven to one help. You'll think you're his only 598 00:29:28.519 --> 00:29:31.000 customer when you choose Frank durand the real estate man 599 00:29:31.039 --> 00:29:34.480 dot com to list your home with Remax Alliance three 600 00:29:34.480 --> 00:29:36.599 oh three nine two zero sixteen twenty two. 601 00:29:37.880 --> 00:29:38.680 All right, three oh. 602 00:29:38.599 --> 00:29:40.759 Three seven one three eight two five five. It's a 603 00:29:40.759 --> 00:29:42.680 great time to call. We got lines open. I got 604 00:29:42.680 --> 00:29:45.960 two deputies here to get on your problems instantly. Three 605 00:29:46.000 --> 00:29:48.839 oh three seven one three eight two five five three 606 00:29:48.880 --> 00:29:51.680 oh three Martino, Hey Doris, what's going on with you? 607 00:29:53.279 --> 00:29:53.640 Okay? 608 00:29:53.759 --> 00:29:59.640 This start is two years ago and February twenty twenty three, 609 00:30:00.839 --> 00:30:04.119 my so security was stolen and my identity. 610 00:30:03.799 --> 00:30:08.279 Was How was how was the social Security check stolen? 611 00:30:10.599 --> 00:30:13.400 It took me three months to get it back. 612 00:30:14.960 --> 00:30:17.920 Yeah, But what I'm asking is I help me out here. 613 00:30:17.960 --> 00:30:20.359 I get the identity part. We'll dig into that, Douris. 614 00:30:20.440 --> 00:30:23.359 But did someone like steal the check literally out of 615 00:30:23.400 --> 00:30:25.920 your mailbox or did they log into your Social Security 616 00:30:25.960 --> 00:30:28.839 ge account and change the address. Do they have the 617 00:30:28.880 --> 00:30:29.759 same name as you? 618 00:30:29.880 --> 00:30:30.000 Did? 619 00:30:30.039 --> 00:30:32.759 They change the bank account, They. 620 00:30:32.759 --> 00:30:36.079 Logged in and took my direct Express out, got it 621 00:30:36.119 --> 00:30:39.039 and put their personal account in. 622 00:30:39.519 --> 00:30:45.480 That is unbelievable, unbelievable. So what happened right after February 623 00:30:45.519 --> 00:30:48.200 twenty twenty three when this happened. I assume you went 624 00:30:48.240 --> 00:30:51.400 down to the Social Security Office? You called? What did 625 00:30:51.440 --> 00:30:51.839 you do? 626 00:30:53.400 --> 00:30:56.799 I called, and I had it fixt toor nobody can 627 00:30:56.880 --> 00:30:59.319 change it but me and I have to go bysically 628 00:30:59.440 --> 00:31:02.119 into than anything smart. 629 00:31:03.359 --> 00:31:03.720 Okay. 630 00:31:04.119 --> 00:31:08.839 Then now I got there from the Department of the 631 00:31:08.960 --> 00:31:13.880 Treasury and they say, I, oh s the a loan 632 00:31:14.400 --> 00:31:17.240 that I never took out. Oh my goodness, taking it 633 00:31:17.279 --> 00:31:20.000 out of my Social Security two underd a month. 634 00:31:20.160 --> 00:31:25.000 They're taking it out of your social Security right now, Yes, 635 00:31:25.079 --> 00:31:27.799 they are. Oh my god. Do you have a copy 636 00:31:27.839 --> 00:31:28.559 of that letter? 637 00:31:29.440 --> 00:31:29.680 Yes? 638 00:31:29.759 --> 00:31:30.160 I do. 639 00:31:30.359 --> 00:31:31.319 I got two copies. 640 00:31:31.519 --> 00:31:33.200 Here's what I want you to do. Do you have 641 00:31:33.279 --> 00:31:36.200 the ability like a smartphone to take a picture of 642 00:31:36.279 --> 00:31:39.599 it so we can get it copy of it? 643 00:31:40.799 --> 00:31:41.000 Yes? 644 00:31:41.079 --> 00:31:41.440 I do. 645 00:31:41.599 --> 00:31:44.400 Now, when have you gone down to the Social Security Office? 646 00:31:44.440 --> 00:31:46.680 Are you here in Colorado or are you in California. 647 00:31:47.440 --> 00:31:48.559 I'm in Colorado. 648 00:31:48.880 --> 00:31:51.200 Have you made an appointment to go down there and 649 00:31:51.240 --> 00:31:52.319 talk to him about this? 650 00:31:53.759 --> 00:31:56.480 I have tried, but that nobody will call me back 651 00:31:56.599 --> 00:31:57.759 or answer my calls. 652 00:31:59.240 --> 00:32:02.319 Can you get around? I have no what's your age? Doors, 653 00:32:02.359 --> 00:32:03.319 what's your health condition? 654 00:32:03.359 --> 00:32:05.079 I'm seventy years old. 655 00:32:05.920 --> 00:32:06.480 I don't. 656 00:32:06.559 --> 00:32:09.759 My vehicle will not I can't get mentions on it, 657 00:32:09.799 --> 00:32:12.960 so I have no way of getting there, and I 658 00:32:13.599 --> 00:32:17.519 can my husband can help me get there, you know 659 00:32:17.880 --> 00:32:18.400 right now? 660 00:32:19.400 --> 00:32:19.599 Yeah? 661 00:32:19.640 --> 00:32:22.960 Yeah, So here's what I'd like to do on this. 662 00:32:23.039 --> 00:32:25.640 I want to see this letter. And I I hate 663 00:32:25.680 --> 00:32:27.920 to even ask you this, but you're sure you never 664 00:32:28.000 --> 00:32:29.279 took out an SBA loan? 665 00:32:29.799 --> 00:32:32.759 No, I have never. I do have a business, but 666 00:32:32.839 --> 00:32:35.759 it was always like if I got my check, I 667 00:32:35.839 --> 00:32:38.319 purchased it with with katz. 668 00:32:38.200 --> 00:32:41.240 Or my check or what kind of business did you have? 669 00:32:42.720 --> 00:32:45.440 It's a basically I never made any money. 670 00:32:45.480 --> 00:32:46.319 I've lost money. 671 00:32:46.359 --> 00:32:51.079 Actually, it is like I do te shirts and seat 672 00:32:51.119 --> 00:32:57.279 covers and I use Korean rmestones to eat set them. 673 00:32:57.519 --> 00:33:01.799 Is the is the company name that they're going after 674 00:33:02.000 --> 00:33:04.799 for the SBA loan? Is it the same as what 675 00:33:04.880 --> 00:33:05.759 your company was? 676 00:33:07.240 --> 00:33:10.119 I believe that's exactly what I found out this morning 677 00:33:10.880 --> 00:33:13.759 because she gave me the business The lady I talked 678 00:33:13.759 --> 00:33:20.920 to at the Internal Revenue IRS. They gave me the 679 00:33:20.960 --> 00:33:23.359 business license number, and I didn't even have it. 680 00:33:23.640 --> 00:33:26.960 When did they say you took the loan out? They 681 00:33:27.000 --> 00:33:27.640 won't tell me. 682 00:33:27.680 --> 00:33:30.480 They say they can't tell me anything, how much it 683 00:33:30.559 --> 00:33:33.039 is or nothing. They say they can't tell me. 684 00:33:34.279 --> 00:33:39.000 This is incredible, man, I mean, my brain goes two ways. 685 00:33:39.039 --> 00:33:41.039 But once again, I'm gonna ask you this again. I'm 686 00:33:41.079 --> 00:33:44.400 not trying to insult you. You're sure that nobody maybe 687 00:33:44.480 --> 00:33:46.799 a kid did it and you signed off on it, 688 00:33:46.920 --> 00:33:49.599 or your husband or spouse took a loan out. Well, 689 00:33:49.920 --> 00:33:51.599 And then I'm trying to think what kind of loan 690 00:33:51.680 --> 00:33:54.680 you could have possibly gotten from the SBA for the 691 00:33:54.759 --> 00:33:59.759 kind of business you have. Did that business include any property? No, 692 00:34:00.440 --> 00:34:02.759 So generally when I think of an SBA loan, I 693 00:34:02.799 --> 00:34:05.160 think the most popular is like a five oh four, 694 00:34:05.200 --> 00:34:07.319 and the only thing you're going to use that for, 695 00:34:07.319 --> 00:34:10.519 for the most part, is to buy property. So i'd 696 00:34:10.559 --> 00:34:14.119 be curious product. Yeah, the product. I mean, usually you're 697 00:34:14.119 --> 00:34:16.239 not going to get an this. I'm not saying it's impossible, 698 00:34:16.280 --> 00:34:18.920 but not the most common loans by the SBA. So 699 00:34:19.280 --> 00:34:21.280 how long would it take you to send us? Can 700 00:34:21.320 --> 00:34:24.000 you send Kelly a picture of that in the next 701 00:34:24.000 --> 00:34:26.079 couple minutes so I can look at it over break 702 00:34:26.119 --> 00:34:29.360 that letter? Okay, all right, hold on, hold on, Kelly, 703 00:34:29.440 --> 00:34:32.480 I really want that asap, and I want to look 704 00:34:32.519 --> 00:34:35.480 at that. I've got a few ideas here. If it's 705 00:34:35.519 --> 00:34:38.519 all BS, I want to see what kind of loan 706 00:34:38.599 --> 00:34:40.559 it was when we get our pay for work. Hey, 707 00:34:40.559 --> 00:34:43.360 we got some lines open three oh three seven one 708 00:34:43.440 --> 00:34:46.079 three eight two five five three oh three, seven to 709 00:34:46.079 --> 00:34:47.559 one to three talk everybody. 710 00:34:47.559 --> 00:34:48.000 Hold tight. 711 00:34:48.079 --> 00:34:50.159 We're going to be talking to Chris again with discount 712 00:34:50.239 --> 00:34:53.280 bath and a lot more, including a Doris update. 713 00:34:53.760 --> 00:35:07.280 Right after this, go with a sure thing Denver's Best 714 00:35:07.360 --> 00:35:09.320 roofer Excel Roofing dot com. 715 00:35:09.360 --> 00:35:11.400 You don't pay a cent until you're content. 716 00:35:12.960 --> 00:35:17.199 Please time for an insurance check up free no obligation 717 00:35:17.360 --> 00:35:21.199 comparison call Compass Insurance paying too much your coverage at 718 00:35:21.239 --> 00:35:23.960 dozens of insurance companies find out now three oh three 719 00:35:24.159 --> 00:35:26.679 seven seven to one help. You'll think you're his only 720 00:35:26.840 --> 00:35:29.280 customer when you choose Frank durand the real estate Man 721 00:35:29.360 --> 00:35:32.800 dot com to list your home with Remax Alliance three 722 00:35:32.800 --> 00:35:35.119 oh three nine two zero sixteen twenty two. 723 00:35:40.559 --> 00:35:41.079 Ripped of. 724 00:35:42.840 --> 00:35:43.119 News. 725 00:35:44.079 --> 00:35:46.079 You need advice so you don't have to. 726 00:35:48.519 --> 00:35:50.519 Run anouss as you can. 727 00:35:51.800 --> 00:35:53.079 Shooter's gonna help. 728 00:35:53.360 --> 00:35:56.199 Come man, this is. 729 00:35:56.119 --> 00:36:01.400 The Troubleshooter Show. No Tom Martine, Welcome, Welcome to the. 730 00:36:01.519 --> 00:36:03.519 Only show of it's kind. We're here to solve problems, 731 00:36:03.559 --> 00:36:07.559 answer questions, take complaints. We're here to make your life, 732 00:36:07.679 --> 00:36:11.000 my friends, just a little bit better. If you've been 733 00:36:11.079 --> 00:36:12.880 ripped off, you need some help. I do want to 734 00:36:12.880 --> 00:36:14.960 hear from you. Our phone number is easy. We have 735 00:36:15.000 --> 00:36:18.440 three lines open right now three zero three seven one, 736 00:36:18.480 --> 00:36:20.639 three eight two five five. If you need help, I 737 00:36:20.639 --> 00:36:22.840 don't care what it is. We have a list of 738 00:36:22.880 --> 00:36:25.639 experts along with us right here in this room that 739 00:36:25.679 --> 00:36:27.800 can help you big time. And any questions you have 740 00:36:28.159 --> 00:36:31.800 about remodeling. We have an expert. Chris, you own's discount 741 00:36:31.840 --> 00:36:35.760 bath uh dot com in studio. This guy can uh. 742 00:36:35.920 --> 00:36:38.079 You know, it's not just bathrooms. I mean you guys 743 00:36:38.079 --> 00:36:41.440 do other stuff. I mean your background is you're a contractor, yeah, 744 00:36:41.519 --> 00:36:45.079 a general contractor. Yeah, so but why just bathrooms? Chris 745 00:36:45.119 --> 00:36:45.920 had a curiosity. 746 00:36:46.039 --> 00:36:47.760 Well, that way, we're not putting on a roof one 747 00:36:47.800 --> 00:36:49.159 week and doing a bathroom the next. 748 00:36:49.199 --> 00:36:51.320 YEA, I gotcha. You want to specialize, have the right 749 00:36:51.360 --> 00:36:53.199 people in line to do the things you need. 750 00:36:53.280 --> 00:36:56.000 Yeah, and the guys are you know, muscle memory, et cetera, 751 00:36:56.039 --> 00:36:56.480 et cetera. 752 00:36:56.480 --> 00:36:57.280 They're just going for. 753 00:36:57.239 --> 00:36:58.280 Take it quick, yep. 754 00:36:58.440 --> 00:37:00.719 And we're going to dig into how long a project 755 00:37:00.760 --> 00:37:03.119 generally takes. Some stuff like that as we go, but 756 00:37:03.840 --> 00:37:06.119 we're talking about all kinds of stuff today. If you 757 00:37:06.199 --> 00:37:09.239 join us on YouTube, type in Troubleshooter Network you can 758 00:37:09.280 --> 00:37:11.840 watch the show live. Hey Doris, it looks like you 759 00:37:11.960 --> 00:37:15.159 sent this. Doris called in last hour and this is 760 00:37:15.239 --> 00:37:19.360 pretty crazy. We've done some research already, but she is. 761 00:37:19.480 --> 00:37:21.440 She is getting her social Security. 762 00:37:21.679 --> 00:37:23.360 Looks like it's a garnishment mark. 763 00:37:23.440 --> 00:37:25.840 It is, and they because she's on social Security, they 764 00:37:25.920 --> 00:37:27.639 literally take it right out of your check. 765 00:37:28.039 --> 00:37:28.920 But it did you read? 766 00:37:29.119 --> 00:37:31.920 It does start next month and it she needs to 767 00:37:32.000 --> 00:37:35.119 cannet or contact the Small Business Administration. 768 00:37:35.360 --> 00:37:36.960 Have you tried that, Doris? 769 00:37:37.280 --> 00:37:39.800 Hey, Doris, I have and what do you get there? 770 00:37:40.079 --> 00:37:40.639 Washington? 771 00:37:41.280 --> 00:37:44.679 I called the ones in Washington. They said that getting 772 00:37:44.679 --> 00:37:47.679 to us was the local and I did that, left 773 00:37:47.840 --> 00:37:53.559 messages and they've never returned my messages. Nobody will talk to. 774 00:37:53.519 --> 00:37:54.119 Me about this. 775 00:37:54.480 --> 00:37:57.599 When's that first mount coming out of your check? 776 00:37:58.280 --> 00:38:00.000 Mon Storry? 777 00:38:00.360 --> 00:38:03.639 It just came out, So you know what, We've got 778 00:38:03.639 --> 00:38:07.360 to help her. I mean, this is big time. So, Dimitri, 779 00:38:07.559 --> 00:38:09.400 you did a little research, so I just want you 780 00:38:09.440 --> 00:38:13.000 to kind of pay attention to what he's saying, because 781 00:38:13.039 --> 00:38:14.719 you're not the only one dealing with this. 782 00:38:15.719 --> 00:38:16.360 Yeah, Doris. 783 00:38:16.760 --> 00:38:19.679 During the break, I did a keyword search for SBA 784 00:38:19.920 --> 00:38:23.400 loan fraud and the very first thing that popped up 785 00:38:23.480 --> 00:38:27.199 was a huge page that the Small Business Administration has 786 00:38:27.239 --> 00:38:31.320 set up to report all kinds of frauds. So it 787 00:38:31.440 --> 00:38:34.480 must be like a very very common common issue that 788 00:38:34.480 --> 00:38:37.480 they deal with. You can They give you many different 789 00:38:37.519 --> 00:38:40.519 options to file this report online. There are a whole 790 00:38:40.519 --> 00:38:42.360 bunch of forms you have to fill out want to 791 00:38:42.400 --> 00:38:45.079 report the fraud. 792 00:38:45.840 --> 00:38:48.199 We're actually going to go another step with you. We're 793 00:38:48.199 --> 00:38:51.599 going to actually help you and fill out some forms, 794 00:38:51.599 --> 00:38:53.679 but you're gonna have to give us all the information, 795 00:38:53.880 --> 00:38:56.079 so we are going to do that. We're going to 796 00:38:56.159 --> 00:38:59.880 help you. I'm curious, so I'm looking at this and 797 00:39:00.440 --> 00:39:03.239 I'm trying to see it doesn't say what kind of loan. 798 00:39:03.280 --> 00:39:03.679 It was. 799 00:39:04.480 --> 00:39:08.400 No, it does not say find a loan with the FDA. 800 00:39:09.480 --> 00:39:11.639 I believe you, And you know what I'm wondering if 801 00:39:11.679 --> 00:39:17.840 it's if it was a fraudulent PPP loan that someone 802 00:39:17.880 --> 00:39:22.119 did on your behalf. You know the interesting thing about this, 803 00:39:22.360 --> 00:39:25.639 it's not hard to follow the money, although what we're 804 00:39:25.719 --> 00:39:28.239 learning with those it is pretty hard to follow the 805 00:39:28.280 --> 00:39:33.599 money because there's such rampant fraud and abuse in our government. 806 00:39:33.760 --> 00:39:39.039 It's insane. And what I was where I was originally thinking, 807 00:39:39.159 --> 00:39:42.880 is where did the disbursement go? Who was it made to? 808 00:39:43.840 --> 00:39:46.320 I know you don't know, trust me, I get you 809 00:39:46.360 --> 00:39:51.000 don't know. And this letter doesn't say anything. All this 810 00:39:51.159 --> 00:39:54.000 letter says is you're screwed. We're gonna start taking money 811 00:39:54.000 --> 00:39:54.360 from you. 812 00:39:55.760 --> 00:39:57.800 And I don't know how long it's gonna last. I 813 00:39:57.800 --> 00:39:58.800 don't know how much they. 814 00:39:58.800 --> 00:40:01.719 Took count I know it's it really doesn't say anything, 815 00:40:01.880 --> 00:40:05.199 Oh my business, it's none of your business, and we're 816 00:40:05.239 --> 00:40:10.320 taking your money. Let's just say welcome, welcome to the government. 817 00:40:10.360 --> 00:40:14.039 Thank god, that'll be a change soon. And how much 818 00:40:14.119 --> 00:40:15.800 is your social security by the way. 819 00:40:17.320 --> 00:40:20.360 Thirteen and twenty seven dollars that's all I live all 820 00:40:20.440 --> 00:40:20.800 the month. 821 00:40:21.039 --> 00:40:23.840 This is crazy. Who wants to listen? Guys? 822 00:40:24.679 --> 00:40:25.119 You too? 823 00:40:25.239 --> 00:40:26.440 I mean, this one's not going. 824 00:40:26.360 --> 00:40:26.920 To be easy. 825 00:40:27.679 --> 00:40:30.239 Well, actually I say that, I'm not sure how easy 826 00:40:30.280 --> 00:40:32.039 it's going to be or not, But the bottom line 827 00:40:32.079 --> 00:40:33.719 is you're going to have to spend time with her 828 00:40:33.760 --> 00:40:36.639 on the phone, get to the proper forms, get them 829 00:40:36.639 --> 00:40:39.480 filled out, and then what I'd really like is the 830 00:40:39.519 --> 00:40:42.559 next step. Maybe give it a week after the forms 831 00:40:42.559 --> 00:40:44.760 are filled out. See if we don't get any feedback, 832 00:40:45.000 --> 00:40:47.920 Maybe use your own emails so you know we're dealing 833 00:40:47.960 --> 00:40:52.400 with everything firsthand. And then I think we need to 834 00:40:52.519 --> 00:40:56.280 make an appointment with the local SBA and someone needs 835 00:40:56.320 --> 00:40:59.280 to go down there with her and basically either drive 836 00:40:59.320 --> 00:41:01.760 her down or and her husband down, whatever we got 837 00:41:01.800 --> 00:41:03.679 to do. The only thing we have is an account 838 00:41:03.760 --> 00:41:06.840 number from the SPA. That's all we have on this. 839 00:41:07.000 --> 00:41:09.599 So who wants to really spend the time on this? 840 00:41:09.840 --> 00:41:12.280 And I'm not saying that I don't know the caseloads 841 00:41:12.320 --> 00:41:12.880 you guys have. 842 00:41:13.920 --> 00:41:14.800 I'm looking at you. 843 00:41:14.800 --> 00:41:17.039 You want it, Scott, all right, It's gonna be a 844 00:41:17.039 --> 00:41:21.360 tough one, but man, this is life changing stuff here. Yeah, 845 00:41:21.480 --> 00:41:23.440 any not all that it is. 846 00:41:24.000 --> 00:41:28.000 This is not the only thing I'm having I have 847 00:41:28.199 --> 00:41:31.000 the irs. Tell me that, and then they're using my 848 00:41:31.199 --> 00:41:33.679 name again with the I R S for what. 849 00:41:35.159 --> 00:41:37.039 Okay, I got a letter here on. 850 00:41:37.000 --> 00:41:41.960 This that says that I did incorrect W poor for him, 851 00:41:42.519 --> 00:41:46.400 And this was dating twenty four and I had an 852 00:41:46.400 --> 00:41:50.639 accident on my job and lost my Workmen's comp case 853 00:41:51.280 --> 00:41:58.480 this year, and I haven't worked since twenty twenty three. 854 00:41:59.360 --> 00:42:02.119 This would be too years this year that I haven't worked. 855 00:42:02.360 --> 00:42:03.400 Well, I got a little better. 856 00:42:04.280 --> 00:42:07.639 That's that's gonna be a completely different thing. Let's tackle 857 00:42:07.719 --> 00:42:09.559 one at a time here. What's the I R S 858 00:42:09.639 --> 00:42:12.079 want to do? I mean, basically, a W four is 859 00:42:12.079 --> 00:42:17.119 an employees withholding certificate. I mean, what's wrong with the 860 00:42:17.320 --> 00:42:17.880 W four? 861 00:42:19.519 --> 00:42:21.920 What W four? I haven't done one? 862 00:42:23.039 --> 00:42:25.000 Oh, I think I understand what's going on. She hasn't 863 00:42:25.039 --> 00:42:27.599 worked in a couple of years, but somebody filed a 864 00:42:27.719 --> 00:42:31.079 tax return using her identity, and so that's. 865 00:42:31.039 --> 00:42:34.159 I think they're using my mic. Yeah, well, I've got 866 00:42:34.199 --> 00:42:37.119 my business I'm which is more of a hobby than 867 00:42:37.159 --> 00:42:41.960 a business, as a way of finding these forms. 868 00:42:42.599 --> 00:42:44.880 Yeah, it's it's a huge case of identity things. 869 00:42:44.920 --> 00:42:48.079 Do you have a cop? I mean, do you. Okay, 870 00:42:48.519 --> 00:42:51.079 this one is not as easy. But what we're gonna 871 00:42:51.119 --> 00:42:53.320 have to do is pull her transcript. You're going to 872 00:42:53.400 --> 00:42:56.039 have to log on to her I R S account 873 00:42:56.199 --> 00:42:58.960 and literally download the transcript to see what the hell 874 00:42:59.039 --> 00:43:02.039 the w fours you went from into anything, I mean, 875 00:43:02.039 --> 00:43:03.880 whatever information they have mark. 876 00:43:03.920 --> 00:43:06.719 Both of these agencies, both the I R S and 877 00:43:06.800 --> 00:43:11.280 the Small Business Administration, have their own form to report 878 00:43:11.360 --> 00:43:14.320 identity theft. So you got to do that right now. 879 00:43:14.719 --> 00:43:17.639 There's a form and an affid davit that's available on 880 00:43:17.719 --> 00:43:20.599 both of those websites, and you got to do Doris. 881 00:43:20.639 --> 00:43:22.800 If you filed any of those, that's. 882 00:43:22.599 --> 00:43:25.480 Where that's where he's going to have to a police report. 883 00:43:25.800 --> 00:43:28.519 But if you do that, then starting. 884 00:43:27.880 --> 00:43:29.480 And I can't find the forms. 885 00:43:29.719 --> 00:43:32.599 Yeah, they're they're online, So Scott and I will email you. 886 00:43:32.719 --> 00:43:34.400 Do you have do you have an email address? Do 887 00:43:34.440 --> 00:43:35.800 you use the email doors? 888 00:43:36.440 --> 00:43:36.719 Jiah? 889 00:43:36.840 --> 00:43:39.440 I sent my thing over there with this, but I said, 890 00:43:40.159 --> 00:43:45.599 I don't submit the Craig does before forms and on 891 00:43:45.639 --> 00:43:51.760 the back it says I am subdent to five civil penalty. 892 00:43:52.320 --> 00:43:52.559 Yeah. 893 00:43:52.679 --> 00:43:55.599 Yeah, it's somebody ripped off your identity is now and 894 00:43:55.679 --> 00:43:57.559 he and that person is now using it, So you 895 00:43:57.599 --> 00:43:59.880 got to fill out those forms right away and submits 896 00:44:00.000 --> 00:44:00.639 possible that. 897 00:44:00.639 --> 00:44:02.000 It is not identity. 898 00:44:02.159 --> 00:44:04.760 I mean that is a possibility that she got something 899 00:44:04.760 --> 00:44:07.599 wrong or her employer from a few years ago. 900 00:44:07.679 --> 00:44:09.920 How can I do that if I'm not working. 901 00:44:09.920 --> 00:44:13.760 She said, If I understood Doris correctly, the IRS letter 902 00:44:13.880 --> 00:44:16.480 was in response to something that happened for tax year 903 00:44:16.519 --> 00:44:17.360 twenty twenty four. 904 00:44:17.639 --> 00:44:18.159 Is that right? 905 00:44:19.599 --> 00:44:23.880 This was said December four, No what tax year? 906 00:44:24.000 --> 00:44:27.000 Though, you know they're not giving that. 907 00:44:27.880 --> 00:44:30.480 I'm gon send us. I'm going to put you on hold. Listen, 908 00:44:30.719 --> 00:44:33.480 make sure Kelly's got all your information. No matter what, 909 00:44:33.599 --> 00:44:35.679 Scott's going to reach out to you. We got to 910 00:44:35.719 --> 00:44:38.719 tackle one at a time, but that could be you 911 00:44:38.760 --> 00:44:41.480 know how long it takes the IRS to match up 912 00:44:41.559 --> 00:44:44.280 like a ten ninety nine or a W four that 913 00:44:44.360 --> 00:44:44.920 could be. 914 00:44:44.840 --> 00:44:45.639 From year years. 915 00:44:45.840 --> 00:44:47.920 It takes years, and most of the time I think 916 00:44:47.960 --> 00:44:49.239 it doesn't even happen. 917 00:44:49.480 --> 00:44:52.800 And generally I don't think so either. So Kelly asked 918 00:44:52.800 --> 00:44:55.199 her to send a picture of that too. I do 919 00:44:55.320 --> 00:44:57.440 want to see it, but we're done on air with her. 920 00:44:57.760 --> 00:44:59.880 We're going to put Scott on this and hopefully get 921 00:45:00.039 --> 00:45:02.440 has figured out for this poor lady. She lives on 922 00:45:02.519 --> 00:45:05.239 thirteen hundred bucks a month, and they're taken out two 923 00:45:05.320 --> 00:45:09.159 hundred for a loan she apparently never got hold on. 924 00:45:09.280 --> 00:45:16.320 Three oh three Martino. 925 00:45:15.159 --> 00:45:18.400 Go with a sure thing Denver's best roofer Excel Roofing 926 00:45:18.519 --> 00:45:21.159 dot com. 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You've been ripped off taking advantage of Hey, Chris, 937 00:45:56.760 --> 00:45:59.400 I want to ask you discount bath dot com. How 938 00:45:59.480 --> 00:46:03.280 much she then the average contractor? Would you guys say 939 00:46:03.280 --> 00:46:04.840 you are ten to fifteen percent? 940 00:46:04.920 --> 00:46:08.719 What somewhere between ten and twenty percent? It depends on 941 00:46:08.760 --> 00:46:11.400 the project, but I'd say twenty percent In a lot 942 00:46:11.400 --> 00:46:12.239 of cases. 943 00:46:11.920 --> 00:46:15.159 What's the most shocking thing people generally see when they 944 00:46:15.199 --> 00:46:17.119 have a quote done, And I don't care if it's 945 00:46:17.159 --> 00:46:20.119 from you or anybody else, someone that hasn't had any 946 00:46:20.199 --> 00:46:23.000 remodeling done for a long time, they want to, you know, 947 00:46:23.119 --> 00:46:25.880 get it remodeled. What's the most shocking? Is it the 948 00:46:25.920 --> 00:46:28.679 cost of say like a plumber, the cost of the 949 00:46:28.800 --> 00:46:32.480 actual material, say a new tub? I mean, what what 950 00:46:32.639 --> 00:46:34.840 is generally surprising? 951 00:46:34.960 --> 00:46:37.719 Yeah? It's the overall cost, right, it's just overall. Yeah, 952 00:46:37.719 --> 00:46:39.599 it's the overall all. It all adds up. 953 00:46:39.639 --> 00:46:42.239 And for whatever reason, people have a number in their 954 00:46:42.280 --> 00:46:45.159 head that's not based in anything, but well, I think 955 00:46:45.159 --> 00:46:48.039 a bathroom should cost ten thousand dollars. And if you 956 00:46:48.039 --> 00:46:49.679 were to ask why so, I don't know, because that's 957 00:46:49.679 --> 00:46:50.559 how much it costs. 958 00:46:50.719 --> 00:46:52.960 You know, we never That reminds me of some We 959 00:46:53.039 --> 00:46:55.159 almost never go to fast food, but if we're on 960 00:46:55.199 --> 00:46:57.320 the road or something and just want to haul, ask 961 00:46:57.440 --> 00:46:59.840 to get to where we're going. You know, I stopped 962 00:46:59.840 --> 00:47:02.519 it fast food place about a year ago on the road, 963 00:47:02.920 --> 00:47:05.400 and I was shocked. There wasn't a dollar menu anymore, 964 00:47:05.880 --> 00:47:08.880 like what used to be ninety nine cents of McDonald's, 965 00:47:08.920 --> 00:47:10.920 or a dollar for I think it was a double 966 00:47:11.000 --> 00:47:15.000 cheeseburger was like four bucks or whatever. Yeah, totally, So 967 00:47:15.559 --> 00:47:18.960 people just really when did the cost Was it COVID 968 00:47:19.000 --> 00:47:21.719 that just drove everything up, or even pre COVID y, 969 00:47:21.920 --> 00:47:23.000 you know, I think it's. 970 00:47:22.960 --> 00:47:26.559 Just generally speaking, you know, time moves on and things 971 00:47:26.599 --> 00:47:30.239 get more expensive, and people haven't done a bathroom for 972 00:47:30.280 --> 00:47:31.079 twenty years. 973 00:47:30.920 --> 00:47:34.440 Right, Yeah, so there's some of that involved. You know, 974 00:47:35.159 --> 00:47:37.440 our prices aren't really that much more than they were 975 00:47:37.440 --> 00:47:38.880 four or five years ago. Honestly. 976 00:47:39.519 --> 00:47:41.920 There are cost increases and they have to go up, 977 00:47:41.960 --> 00:47:45.079 but for the most part, it's just the total cost. 978 00:47:45.159 --> 00:47:47.239 People don't know what it's going to cost, which is 979 00:47:47.280 --> 00:47:49.599 a lot of cases why we're there, right, I need 980 00:47:49.599 --> 00:47:51.280 to fix this. How much does it cost? You have 981 00:47:51.320 --> 00:47:52.840 an idea what a new car costs, You know what 982 00:47:52.880 --> 00:47:55.159 dinner's going to cost. You don't know what a kitchen 983 00:47:55.239 --> 00:47:55.960 or bathroom costs. 984 00:47:56.039 --> 00:47:58.039 Yeah, nor do you know like a steam shower. I mean, 985 00:47:58.039 --> 00:48:00.199 if you start getting into that kind of stuff, you 986 00:48:00.239 --> 00:48:03.920 know I do, Yeah, I mean honestly, okay, the mister 987 00:48:04.119 --> 00:48:08.599 steam unit itself, yep. Forget about any labor, forget about 988 00:48:08.639 --> 00:48:12.760 even the plumbing to the mister steam just the mister 989 00:48:12.960 --> 00:48:19.320 steam unit was eleven thousand, eleven thousand just for that. 990 00:48:19.320 --> 00:48:23.119 That didn't include hooking it up. It included nothing except 991 00:48:23.119 --> 00:48:25.679 for the unit itself. Now, it's cool as hell, but 992 00:48:25.840 --> 00:48:28.360 I mean, like that was sticker shock. I had no idea. 993 00:48:28.400 --> 00:48:30.679 I thought a steam shower. And once again, I'm not 994 00:48:30.679 --> 00:48:32.519 even talking about the shower. I'm just talking about the 995 00:48:32.599 --> 00:48:35.679 steam unit. I was absolutely shocked by it. 996 00:48:35.920 --> 00:48:38.199 Yeah, I mean that's a good example, right, you had 997 00:48:38.199 --> 00:48:39.039 no idea. 998 00:48:38.840 --> 00:48:41.760 No, I had no idea. How much do you think 999 00:48:41.800 --> 00:48:47.800 someone recoups out of So let's say there in Highland's Ranch, 1000 00:48:47.840 --> 00:48:49.599 and I'm just I always use that as an example. 1001 00:48:49.639 --> 00:48:54.559 And the house is let's say twenty twenty, nineteen ninety five, 1002 00:48:54.639 --> 00:48:57.920 twenty twenty, that's when it was built track Home, and 1003 00:48:58.039 --> 00:49:01.000 they redo that master bath and turn it in. You 1004 00:49:01.039 --> 00:49:03.079 know they're not going to go totally insane. I mean, 1005 00:49:03.119 --> 00:49:05.119 you want it to be nice, but you're not going 1006 00:49:05.199 --> 00:49:07.719 to spend a million bucks and a seven hundred thousand 1007 00:49:07.719 --> 00:49:12.800 dollars home. So if they drop let's say that's fifty thousand, 1008 00:49:13.280 --> 00:49:16.159 fifty thousand to do that bathroom, do you think when 1009 00:49:16.199 --> 00:49:20.239 they sell that they'll actually get that fifty back. 1010 00:49:20.880 --> 00:49:24.440 According to cost versus value, you're going to get seventy 1011 00:49:24.480 --> 00:49:26.679 percent of that back. Oh hell, that ain't bad. But 1012 00:49:27.400 --> 00:49:29.960 you know, I Colorado, your house is going to sell, right, 1013 00:49:30.039 --> 00:49:32.519 I mean just the way that the real estate market is. Yeah, 1014 00:49:32.639 --> 00:49:35.440 it's already there's demand and everybody wants to leave. 1015 00:49:35.519 --> 00:49:38.920 Yeah, but that But in that example, if Susannah and 1016 00:49:39.000 --> 00:49:42.000 I look at two homes, same model in Island's ranch 1017 00:49:42.320 --> 00:49:45.719 and one of them has a beautiful new bathroom with 1018 00:49:45.800 --> 00:49:48.519 a steam shower, and the other one's twenty five years old, 1019 00:49:48.599 --> 00:49:49.039 my god. 1020 00:49:49.320 --> 00:49:51.880 Yeah, the steam shower is going to add value for sure, period, 1021 00:49:52.320 --> 00:49:55.239 just period, because none of the other houses have it, right, 1022 00:49:55.280 --> 00:49:56.960 There's very few that are going to have that, So 1023 00:49:57.000 --> 00:50:01.039 that'll add value to the house recoup. You know, you're 1024 00:50:01.079 --> 00:50:03.159 going to pay more because you don't have to do 1025 00:50:03.239 --> 00:50:05.880 something to a house. So the bathroom, whether you get 1026 00:50:05.880 --> 00:50:07.280 fifty grand more or not, I. 1027 00:50:07.199 --> 00:50:07.800 Don't you know. 1028 00:50:07.880 --> 00:50:10.239 I don't know that the numbers translate one for one. 1029 00:50:10.320 --> 00:50:12.599 But you're gonna get fifty to seventy percent. 1030 00:50:12.760 --> 00:50:14.960 Well, that's not bad at all because in the meantime 1031 00:50:15.000 --> 00:50:17.679 that you're living there, you're enjoying whatever you build. 1032 00:50:18.119 --> 00:50:20.400 Exactly and that that's the idea I tell people build 1033 00:50:20.400 --> 00:50:21.000 it for you. 1034 00:50:21.119 --> 00:50:23.480 What's the biggest thing you guys do at discount bath 1035 00:50:23.519 --> 00:50:25.239 dot com? And what I mean by that is do 1036 00:50:25.280 --> 00:50:27.960 you go in and someone's got that old, you know, 1037 00:50:28.159 --> 00:50:32.000 shower tub and really what they want's a nice walk 1038 00:50:32.039 --> 00:50:36.119 in low threshold shower or whatever, and they are are 1039 00:50:36.159 --> 00:50:38.320 you doing a lot of that where you're just doing 1040 00:50:38.360 --> 00:50:40.239 the shower, You're not doing the whole project. 1041 00:50:40.320 --> 00:50:42.679 We do a lot of that. You know, a question 1042 00:50:42.760 --> 00:50:44.400 we get a lot. We just did that home show 1043 00:50:44.480 --> 00:50:46.239 is do you do the whole bathroom? Because there's a 1044 00:50:46.239 --> 00:50:48.440 lot of companies that will only touch the wet area. 1045 00:50:48.559 --> 00:50:51.840 So we once advertising on TV generally just kind of 1046 00:50:51.880 --> 00:50:53.639 remodeled that shower. 1047 00:50:53.360 --> 00:50:56.239 Correct and they're telling you, hey, this product that we have, 1048 00:50:56.320 --> 00:50:59.519 whatever it is, is the best. Yeah, we do everything. 1049 00:50:59.599 --> 00:51:02.880 You know, File's the best, if you like tyle, Crylic's 1050 00:51:02.920 --> 00:51:05.280 the best. If you like a crylics parcel surface it right, 1051 00:51:05.559 --> 00:51:08.800 It just matters what you want. Everything that we provide 1052 00:51:08.880 --> 00:51:12.360 is quality materials. So what you like is what's best. 1053 00:51:12.400 --> 00:51:14.360 How do you even look at the materials? And what 1054 00:51:14.400 --> 00:51:17.199 I mean by that is like when you guys came 1055 00:51:17.239 --> 00:51:21.159 to our house. We didn't know anything. Okay, first of all, 1056 00:51:21.199 --> 00:51:23.039 I had no idea. If you have a steam shower, 1057 00:51:23.320 --> 00:51:26.119 you can't have certain material, correct. So we end up 1058 00:51:26.400 --> 00:51:29.519 pretty much with porcelain. I mean there might be other stuff, 1059 00:51:29.559 --> 00:51:31.880 but I mean pretty much, you're going to go porcelain correct. 1060 00:51:31.920 --> 00:51:34.199 And then it's like, okay, what color and stuff? So 1061 00:51:34.480 --> 00:51:37.519 do you guys have like as you move on in 1062 00:51:37.599 --> 00:51:40.000 the project, do you guys have like a design center? 1063 00:51:40.079 --> 00:51:40.280 Yeah? 1064 00:51:40.320 --> 00:51:43.639 Absolutely, it comes to your house though, so that's cool. 1065 00:51:43.800 --> 00:51:44.000 Yeah. 1066 00:51:44.079 --> 00:51:46.320 So what we we've done is we've picked out Steven 1067 00:51:46.360 --> 00:51:49.639 as a matter of fact, and the other designers get 1068 00:51:49.639 --> 00:51:52.559 together say this is gonna ninety percent of people are 1069 00:51:52.599 --> 00:51:54.880 going to like these colors. So you don't have to 1070 00:51:54.880 --> 00:51:57.840 go to a store and say, wow, there's five thousand colors. 1071 00:51:57.840 --> 00:51:59.960 I don't know where to start. We've got it narrowed down. 1072 00:52:00.880 --> 00:52:03.239 This goes with this. We get your design ideas, what 1073 00:52:03.320 --> 00:52:06.360 you like, and then we start designing that direction. And 1074 00:52:06.400 --> 00:52:08.639 then if we don't have something with us that really 1075 00:52:08.760 --> 00:52:11.679 suits you, that's when we go to a store and 1076 00:52:11.960 --> 00:52:13.760 pick out something other than that. 1077 00:52:14.119 --> 00:52:16.360 Yeah, and you could go to like I'm trying to 1078 00:52:16.360 --> 00:52:19.119 think of one of the big ones. I was at Yeah, 1079 00:52:19.159 --> 00:52:22.840 flooring decor, and my god, they have everything. Yeah, there's 1080 00:52:22.880 --> 00:52:25.519 a lot there. Oh yeah, and then you know you 1081 00:52:25.559 --> 00:52:28.159 have contractors pricing and all that kind of stuff. But 1082 00:52:29.039 --> 00:52:32.320 it's incredible. Yeah, I'll tell you the other thing we did. Look, 1083 00:52:32.400 --> 00:52:34.159 I mean, I'm not bragging, but we're going to be 1084 00:52:34.199 --> 00:52:36.199 in this house for a while. But that steam shower 1085 00:52:36.239 --> 00:52:39.239 Suzanne uses all the time. I love it. I did 1086 00:52:39.320 --> 00:52:41.719 learn this. Don't get into a steam shower right after 1087 00:52:41.760 --> 00:52:46.039 you eat. It's absolutely your stomach shrinks. Man, it's not good. 1088 00:52:46.079 --> 00:52:49.079 But we got we put in heated floors. 1089 00:52:49.960 --> 00:52:52.159 We have them at our house. It's my favorite thing. 1090 00:52:52.280 --> 00:52:55.960 It's incredible in the winter, you walk in and the 1091 00:52:56.039 --> 00:52:58.320 other thing it does. We have a big open bathroom 1092 00:52:58.360 --> 00:53:01.880 at the heat rate from the floors in there and 1093 00:53:02.039 --> 00:53:05.159 actually warms the entire bedroom a little. 1094 00:53:05.400 --> 00:53:05.639 Yeah. 1095 00:53:05.800 --> 00:53:07.920 But man, you get up in the middle to go 1096 00:53:07.960 --> 00:53:12.239 to the bathroom and bam, you're walking on these heated floors. 1097 00:53:12.280 --> 00:53:13.800 You're like, oh, that's the crazy. 1098 00:53:13.960 --> 00:53:16.719 We did our main level so the kitchen and the 1099 00:53:16.760 --> 00:53:19.519 living room, dining room have tile heated floors. 1100 00:53:19.559 --> 00:53:22.280 Are you guys doing a lot of upper end stuff 1101 00:53:22.320 --> 00:53:22.559 like that. 1102 00:53:22.599 --> 00:53:23.400 We do a lot. 1103 00:53:23.519 --> 00:53:27.519 Yeah, yeah, honestly it's from what you want down on 1104 00:53:27.559 --> 00:53:29.039 the low end to the high end. 1105 00:53:29.039 --> 00:53:30.400 But we do a lot of everything, A. 1106 00:53:30.360 --> 00:53:32.480 Lot of everything. I mean, are a lot of people 1107 00:53:32.480 --> 00:53:34.960 putting a lot of money. I mean the steamers and 1108 00:53:35.000 --> 00:53:37.679 the heated floors. We put in one of those toilets 1109 00:53:37.719 --> 00:53:41.199 that you know, basically does everything you can imagine. 1110 00:53:41.000 --> 00:53:44.840 We do that on twenty percent probably where you have 1111 00:53:44.920 --> 00:53:47.239 your team shower, heated floor and you're still going to 1112 00:53:47.280 --> 00:53:50.239 be saving people that that fifteen to twenty percent. It's 1113 00:53:50.239 --> 00:53:52.039 still going to be a cost effective way to do 1114 00:53:52.079 --> 00:53:53.119 it if you want to do it. 1115 00:53:53.360 --> 00:53:55.960 Yeah, well, I was actually shocked on heated floors. It 1116 00:53:56.079 --> 00:53:58.920 wasn't nearly as much as I thought. The steam showers 1117 00:53:58.920 --> 00:53:59.760 what blew me away. 1118 00:54:00.039 --> 00:54:01.519 That's the one you're you're going to add a lot 1119 00:54:01.559 --> 00:54:04.000 of cost. And you know, the bills and whistles, you 1120 00:54:04.000 --> 00:54:05.679 can really keep stacking them on. 1121 00:54:05.760 --> 00:54:09.599 Ours is insane. So it's got speakers, it's got a 1122 00:54:09.800 --> 00:54:13.360 full touch pad that's of course waterproof. You can watch 1123 00:54:13.440 --> 00:54:17.119 Netflix while you're steaming, you can turn on any music. 1124 00:54:17.239 --> 00:54:20.039 It's got different color lights, and then. 1125 00:54:20.320 --> 00:54:22.119 The aroma therapy is my face. 1126 00:54:22.199 --> 00:54:24.239 She likes EurOMA. I can't stand it. I don't like 1127 00:54:24.239 --> 00:54:29.800 the aroma therapy. But actually, if you could get colzone flavored, maybe. 1128 00:54:29.599 --> 00:54:30.199 I'd like it. 1129 00:54:30.280 --> 00:54:31.840 But it might be pizza flavor. 1130 00:54:31.960 --> 00:54:34.719 She likes that floral stuff. I'm like, I don't dig that. 1131 00:54:35.679 --> 00:54:37.719 The other cool part about it is is the light. 1132 00:54:37.800 --> 00:54:40.480 You can change all different colors and you can go 1133 00:54:40.559 --> 00:54:43.519 right on the mister Steam app and turn it on 1134 00:54:43.719 --> 00:54:45.840 before you get home, so it's all ready to go. 1135 00:54:46.119 --> 00:54:49.199 How long is yours take to heat up my shower? 1136 00:54:49.320 --> 00:54:54.039 I don't have a steam shower? Does we've got the heat. 1137 00:54:53.840 --> 00:54:56.519 A floors ours takes a half hour to heat up? Yeah, 1138 00:54:56.559 --> 00:54:59.000 that sounds about right. It's crazy to me. I'm like, 1139 00:54:59.039 --> 00:55:01.119 why does it take that? But it is. It's every 1140 00:55:01.119 --> 00:55:04.079 bit of a half hour to get to like one fifteen. Yeah, 1141 00:55:04.320 --> 00:55:06.960 all right, Hey, Chelsea, I promise I'm gonna come back 1142 00:55:06.960 --> 00:55:09.559 to you right after this. Any questions you have for Chris, 1143 00:55:09.599 --> 00:55:13.199 you've been ripped off. Taking advantage of any comments period. 1144 00:55:13.199 --> 00:55:15.400 We'd love to hear from you. I got uh two 1145 00:55:15.480 --> 00:55:19.360 open lines three oh three seven one three eight two 1146 00:55:19.360 --> 00:55:20.199 five five. 1147 00:55:25.000 --> 00:55:26.039 Go with a sure thing. 1148 00:55:26.159 --> 00:55:29.440 Denver's best roofer excel roofing dot com. You don't pay 1149 00:55:29.480 --> 00:55:35.559 a cent until you're contenth time for an insurance check 1150 00:55:35.639 --> 00:55:39.639 up free, no obligation. Comparison call Compass Insurance paying too 1151 00:55:39.719 --> 00:55:42.800 much your coverage at dozens of insurance companies find out 1152 00:55:42.840 --> 00:55:44.599 now three oh three seven seven to one. 1153 00:55:44.679 --> 00:55:44.960 Help. 1154 00:55:45.119 --> 00:55:47.760 You'll think you're his only customer when you choose Frank 1155 00:55:47.840 --> 00:55:50.280 durand the real estate Man dot com to list your 1156 00:55:50.320 --> 00:55:53.480 home with Remax Alliance three oh three nine two zero 1157 00:55:53.559 --> 00:55:56.920 sixteen twenty two. 1158 00:55:57.039 --> 00:56:01.840 All right, three oh three seven one three two five 1159 00:56:01.880 --> 00:56:04.079 to five. You've been ripped off or taking advantage of 1160 00:56:04.159 --> 00:56:05.840 We want to hear from you. 1161 00:56:07.239 --> 00:56:07.840 Let's do this. 1162 00:56:08.000 --> 00:56:12.480 Let is pop over to Chelsea. By the way, This 1163 00:56:12.519 --> 00:56:16.639 hour brought to you Bywaterpros dot net Paul the Waterman. 1164 00:56:17.079 --> 00:56:19.840 Let me tell you something really cool about Paul. The 1165 00:56:19.960 --> 00:56:24.280 systems he sells costs about half is a competition half. 1166 00:56:24.639 --> 00:56:27.400 I'm not kidding. The one we had put in our house, 1167 00:56:27.679 --> 00:56:30.239 I think we paid about thirty four hundred dollars for 1168 00:56:30.719 --> 00:56:33.079 and everybody else we had call again all these other 1169 00:56:33.119 --> 00:56:35.599 people out they were over ten thousand, So I mean 1170 00:56:35.639 --> 00:56:37.920 that's more than half. But he's got a system, right, 1171 00:56:37.920 --> 00:56:39.639 now for thirty six hundred bucks. 1172 00:56:39.639 --> 00:56:40.159 Listen to this. 1173 00:56:40.480 --> 00:56:42.840 Not only do you get the water softener a whole house, 1174 00:56:42.920 --> 00:56:46.159 not at use, not like just the kitchen sake. You 1175 00:56:46.199 --> 00:56:50.559 get the water softener, and you get the forever chemical filters, 1176 00:56:50.840 --> 00:56:54.000 meaning all those forever chemicals we hear about everywhere are 1177 00:56:54.039 --> 00:56:56.239 not going to be in your drinking water at your house. 1178 00:56:56.519 --> 00:57:00.920 It's an incredible deal installation, everything included less than thirty 1179 00:57:00.960 --> 00:57:03.639 six hundred bucks. Pauls the man. Check them out at 1180 00:57:03.679 --> 00:57:08.039 waterpros dot net. Now let's go to Chelsea. Chelsea, what's 1181 00:57:08.079 --> 00:57:08.920 going on with you? 1182 00:57:11.280 --> 00:57:11.519 Hey? 1183 00:57:12.880 --> 00:57:16.760 Well, I need some help figuring out what I can 1184 00:57:16.800 --> 00:57:20.559 do about getting my car back from the mechanic that 1185 00:57:20.599 --> 00:57:21.280 it's at right now. 1186 00:57:21.800 --> 00:57:23.599 Where is it? Is it in Colorado? 1187 00:57:25.559 --> 00:57:25.960 It is? 1188 00:57:26.280 --> 00:57:26.519 Yes? 1189 00:57:26.719 --> 00:57:29.559 And why did it got to the mechanic. Let's start 1190 00:57:29.639 --> 00:57:30.519 there at the beginning. 1191 00:57:32.360 --> 00:57:36.760 It had transmission problems right after I bought it, like 1192 00:57:36.920 --> 00:57:38.760 two days. I drove it for two days. 1193 00:57:38.840 --> 00:57:39.519 Where'd you buy it? 1194 00:57:39.559 --> 00:57:43.719 One hundred and sixty miles on it at a mile 1195 00:57:43.840 --> 00:57:46.880 high auto sales like a little shopdown on like Santa Fe. 1196 00:57:47.119 --> 00:57:49.000 And I'm sorry how many miles were on it? 1197 00:57:51.079 --> 00:57:54.039 Oh? It has all I believe it's a twenty fifteen. 1198 00:57:54.039 --> 00:57:56.719 I think it has one hundred and twenty okay, thousand 1199 00:57:56.719 --> 00:57:59.199 miles on it? Okay, but you put one hundred and 1200 00:58:00.440 --> 00:58:01.599 miles I got it. 1201 00:58:01.639 --> 00:58:03.599 And when was that? When did you buy it? 1202 00:58:05.400 --> 00:58:07.079 I bought a December thirty. 1203 00:58:06.760 --> 00:58:12.239 First, so of last year. So December thirty first, I'm sorry, 1204 00:58:13.039 --> 00:58:13.960 twenty twenty. 1205 00:58:13.679 --> 00:58:16.199 Four, this past New Year's Eve? 1206 00:58:16.280 --> 00:58:19.239 Yeah, yeah, so December thirty first or a few months ago. 1207 00:58:19.719 --> 00:58:22.119 You buy it, you drive it one hundred and sixty miles, 1208 00:58:22.239 --> 00:58:25.840 just a transmission problem. I assume you called the dealership 1209 00:58:25.920 --> 00:58:29.480 back or what happened there? Yes, and then they said 1210 00:58:29.480 --> 00:58:30.679 bring it over to display. 1211 00:58:32.559 --> 00:58:35.480 No, they said, you have we gave you the three 1212 00:58:35.519 --> 00:58:39.519 month warranty, so use the warranty. They said, if you 1213 00:58:39.599 --> 00:58:44.159 have a mechanic that you use, go there, have him 1214 00:58:44.559 --> 00:58:46.360 do the work under the warranty. 1215 00:58:48.119 --> 00:58:52.079 This is interesting, Chelsea. I need to understand this warranty 1216 00:58:52.119 --> 00:58:52.639 a little more. 1217 00:58:52.719 --> 00:58:52.840 So. 1218 00:58:53.119 --> 00:58:55.559 When you bought the car from this what was it 1219 00:58:55.599 --> 00:58:56.639 called mile High what. 1220 00:58:58.440 --> 00:59:00.000 The mile High Auto Sales? 1221 00:59:00.400 --> 00:59:04.039 Mile High Auto Sales. Their vehicle had a three month 1222 00:59:05.159 --> 00:59:07.719 warranty on it. 1223 00:59:07.719 --> 00:59:11.599 It was from Cars Protection Plus. With the paperwork I 1224 00:59:11.679 --> 00:59:12.360 was given. 1225 00:59:12.239 --> 00:59:14.960 Okay, So you bring it over to the shop, and 1226 00:59:15.119 --> 00:59:16.559 did you pick out the shop? 1227 00:59:18.360 --> 00:59:18.679 I did. 1228 00:59:18.760 --> 00:59:20.559 It's the thop that I've used for years. 1229 00:59:20.559 --> 00:59:20.840 Great. 1230 00:59:20.920 --> 00:59:23.039 So you bring it over to the shop and they 1231 00:59:23.119 --> 00:59:24.679 say it needs a transmission. 1232 00:59:24.719 --> 00:59:30.400 What do they say, Uh, it needs to be Basically, 1233 00:59:30.440 --> 00:59:31.960 they rebuilt the transmission. 1234 00:59:32.079 --> 00:59:37.960 Okay, so they did they call up the warranty company. Yes, 1235 00:59:38.480 --> 00:59:40.400 And what did the warranty company see. 1236 00:59:43.199 --> 00:59:47.280 Basically, they told him not to finish the do any 1237 00:59:47.320 --> 00:59:51.000 work because they needed to get more information from me 1238 00:59:51.559 --> 00:59:54.159 and then they would need to send someone out to 1239 00:59:54.519 --> 00:59:59.360 look at the vehicle. Yeah, they called me five minutes later. 1240 00:59:59.519 --> 01:00:02.119 I talked to them for about five minutes. They called 1241 01:00:02.199 --> 01:00:05.280 him back and told him what they needed next, and 1242 01:00:05.480 --> 01:00:08.559 he couldn't provide that because he already did the work 1243 01:00:08.679 --> 01:00:11.480 on the car. I think, from what I understand, the 1244 01:00:11.519 --> 01:00:15.039 work was already completed by the time he spoke to the. 1245 01:00:14.960 --> 01:00:21.880 Warranty wouldn't crazy? All this is crazy? Soowa ahead he. 1246 01:00:21.960 --> 01:00:26.320 Wants the warranty company that denied the Queen because they 1247 01:00:26.360 --> 01:00:28.400 said we couldn't look at it, we couldn't get all 1248 01:00:28.440 --> 01:00:28.920 the information. 1249 01:00:29.039 --> 01:00:31.119 I don't blame them, I don't blame him at all. 1250 01:00:34.719 --> 01:00:38.119 So I understand that. So I said, you know, with 1251 01:00:38.320 --> 01:00:40.760 the mechanic, I said, can you work with me? Can 1252 01:00:40.840 --> 01:00:44.199 we figure something out here? Because on the phone one 1253 01:00:44.280 --> 01:00:47.000 day he kind of admitted He's like, oh, yes, probably 1254 01:00:47.159 --> 01:00:50.239 my fault because they probably did tell me the way 1255 01:00:50.280 --> 01:00:50.880 and I did it. 1256 01:00:50.960 --> 01:00:53.440 Okay, Now hold on, I've got hold on. I've got 1257 01:00:53.480 --> 01:00:57.079 some questions that are really important here. When you dropped 1258 01:00:57.079 --> 01:01:01.079 it off there, basically you signed something. What did you sign? 1259 01:01:01.199 --> 01:01:01.719 Do you know? 1260 01:01:03.800 --> 01:01:07.840 I don't know exactly what I signed it was, but 1261 01:01:07.920 --> 01:01:12.480 I'm sure it was something saying you know, what was wrong? 1262 01:01:12.519 --> 01:01:14.119 I know he asked me what was wrong with it? 1263 01:01:14.159 --> 01:01:17.840 Well, I assume when you drop it off, Chelsea, hold on, 1264 01:01:18.239 --> 01:01:20.480 when you drop it off at most places, I don't 1265 01:01:20.519 --> 01:01:23.519 care if it's an independent or a dealership, generally they're 1266 01:01:23.559 --> 01:01:26.280 going to have a diagnostic charge down there of whatever. 1267 01:01:26.440 --> 01:01:29.079 So you drop it off, say hey, i've got a problem. 1268 01:01:29.119 --> 01:01:32.320 My transmission's not working. I need an estimate. It's some 1269 01:01:32.679 --> 01:01:36.039 period of time. If it's over say one hundred and 1270 01:01:36.039 --> 01:01:40.039 fifty bucks, they need to call you and say, hey, 1271 01:01:40.079 --> 01:01:42.800 you need a transmission. Do you approve it? Did they 1272 01:01:42.840 --> 01:01:43.480 ever do that? 1273 01:01:46.760 --> 01:01:47.000 No? 1274 01:01:47.239 --> 01:01:49.360 And I told him when I dropped it off. It 1275 01:01:49.480 --> 01:01:54.239 was a brand new to me car, and I needed 1276 01:01:54.280 --> 01:01:56.880 the work done through the warranty company because there's no 1277 01:01:56.960 --> 01:02:01.280 way that I could pay an addition additional five or 1278 01:02:01.320 --> 01:02:02.400 six thousand dollars. 1279 01:02:02.559 --> 01:02:04.920 And what did they say, Chelsea? 1280 01:02:05.159 --> 01:02:05.519 Chelsea? 1281 01:02:05.760 --> 01:02:08.280 He said, okay, okay, So. 1282 01:02:08.880 --> 01:02:11.800 Then he had to deal with the warranty company and 1283 01:02:11.840 --> 01:02:18.000 he made that initial call. Yes. So, but at that point, 1284 01:02:18.039 --> 01:02:21.559 according to you, at least the work had already been done. 1285 01:02:23.440 --> 01:02:25.880 From what it sounds like from what I can gather 1286 01:02:25.960 --> 01:02:29.199 from him and the warranty company, the work had already 1287 01:02:29.199 --> 01:02:29.719 been Are. 1288 01:02:29.639 --> 01:02:32.400 They saying you authorized it? I mean, let's just get 1289 01:02:32.440 --> 01:02:32.960 to it. 1290 01:02:35.239 --> 01:02:36.639 Basically. Yeah. 1291 01:02:36.679 --> 01:02:39.079 So he when they said hold on, hold on, I 1292 01:02:39.079 --> 01:02:41.800 want to stick. I want to stick right to that 1293 01:02:41.960 --> 01:02:44.079 right now when we call them, because we're going to 1294 01:02:44.159 --> 01:02:46.360 call these people in a minute, they're going to tell 1295 01:02:46.440 --> 01:02:50.320 us that Chelsea authorized it over the phone for us 1296 01:02:50.360 --> 01:02:52.639 to do the work. Is that what they really are 1297 01:02:52.679 --> 01:02:53.199 going to say. 1298 01:02:56.119 --> 01:02:58.159 I don't know what he's going to say. He knew 1299 01:02:58.239 --> 01:03:00.920 that he was supposed to go through a little I 1300 01:03:00.960 --> 01:03:01.440 get it. 1301 01:03:01.360 --> 01:03:04.000 Because he actually said that to you. I heard you first. 1302 01:03:05.280 --> 01:03:09.320 Yes, So I don't know if you'll say that I 1303 01:03:09.400 --> 01:03:13.440 authorize the work I authorize. I definitely authorized him. He 1304 01:03:13.519 --> 01:03:15.320 told me he had to take transmission apart. 1305 01:03:15.480 --> 01:03:16.039 Yeah, how much? 1306 01:03:16.239 --> 01:03:18.920 Was that exactly the parts that needed to be replaced. 1307 01:03:19.000 --> 01:03:21.800 Yes, I want to get these guys on. Hold on, 1308 01:03:21.880 --> 01:03:24.280 hold on, I want to get these guys on. Tell 1309 01:03:24.360 --> 01:03:28.719 Kelly the name of the person, Kelly, Kelly, I honestly 1310 01:03:29.320 --> 01:03:32.119 get these guys on. We've got to get information from 1311 01:03:32.119 --> 01:03:35.159 these guys. Everybody, hold tight three oh three seven one 1312 01:03:35.280 --> 01:03:37.280 three A two five five. We have two lines open. 1313 01:03:37.320 --> 01:03:39.679 Three oh three Martino, I want to talk to mile 1314 01:03:39.800 --> 01:03:42.760 high Autos or not mile high Auto Sales the actual 1315 01:03:42.880 --> 01:03:49.760 shop that it's in right now, go with a sure 1316 01:03:49.880 --> 01:03:53.000 thing Denver's best roofer Excel Roofing dot com. 1317 01:03:53.039 --> 01:03:55.039 You don't pay a cent until you're content. 1318 01:03:58.400 --> 01:04:01.960 Time for an insurance check up, No obligation comparison call 1319 01:04:02.079 --> 01:04:05.400 Compass Insurance paying too much your coverage at dozens of 1320 01:04:05.400 --> 01:04:08.079 insurance companies find out now three oh three, seven to 1321 01:04:08.159 --> 01:04:10.960 seven to one help. You'll think you're his only customer 1322 01:04:11.000 --> 01:04:13.239 when you choose Frank Durand the real estate Man dot 1323 01:04:13.280 --> 01:04:16.599 com to list your home with Remax Alliance three oh 1324 01:04:16.639 --> 01:04:18.559 three nine two zero sixteen twenty two. 1325 01:04:22.199 --> 01:04:24.599 All right, three oh three seven one three eight two 1326 01:04:24.639 --> 01:04:27.280 five five three oh three, Martino, you got a problem 1327 01:04:27.280 --> 01:04:28.719 we want to hear from you. I got a couple 1328 01:04:28.679 --> 01:04:31.239 of lines open, but right now I want to jump 1329 01:04:31.320 --> 01:04:34.400 right back into this, so h just to recap real quick, 1330 01:04:34.480 --> 01:04:38.920 Chelsea bought a vehicle from Mile High Auto Sales. One 1331 01:04:39.000 --> 01:04:42.679 hundred and sixty miles later, there's a big problem. I 1332 01:04:42.719 --> 01:04:45.599 guess the transmission was no good. Something with the transmission. 1333 01:04:45.679 --> 01:04:48.639 She brings it over to a shop that she's used 1334 01:04:48.679 --> 01:04:52.039 in the past, somebody she trusts, and basically drops the 1335 01:04:52.039 --> 01:04:56.119 car off and ultimately where we're at, and this is 1336 01:04:56.159 --> 01:05:00.800 great because someone from the repair shop is act Leon James. 1337 01:05:00.800 --> 01:05:02.119 So we're going to talk to him in a second. 1338 01:05:02.159 --> 01:05:04.960 But I'm trying to update everybody on what's going on, 1339 01:05:05.039 --> 01:05:08.559 including James that's listening right now. So according to Chelsea, 1340 01:05:08.719 --> 01:05:13.559 she brings it over, these guys call from Nichols Auto Repair. 1341 01:05:14.239 --> 01:05:18.719 They call up the warranty company, and the warranty company says, hey, 1342 01:05:18.760 --> 01:05:21.719 we've got to talk to the person that bought at Chelsea. 1343 01:05:22.119 --> 01:05:24.840 And then they called Chelsea and they are going to 1344 01:05:25.039 --> 01:05:28.840 send out someone to inspect the transmission. And honestly, this 1345 01:05:28.880 --> 01:05:32.519 is pretty normal most after market companies. You get up 1346 01:05:32.519 --> 01:05:34.880 to the point of an engine or something in the 1347 01:05:34.960 --> 01:05:37.400 drive train over a couple grand, they're going to send out, 1348 01:05:37.639 --> 01:05:42.000 most likely an independent inspector or possibly someone that works 1349 01:05:42.000 --> 01:05:45.480 for the insurance company to verify what the shop is 1350 01:05:45.519 --> 01:05:48.280 saying and more importantly, to verify coverage. 1351 01:05:48.719 --> 01:05:50.599 Because here's what scares. 1352 01:05:50.320 --> 01:05:52.039 Me about this real quick, then I'm going to go 1353 01:05:52.119 --> 01:05:55.599 right to James at Nichols Auto Repair. There's so many 1354 01:05:55.639 --> 01:05:58.679 different things happening here. One, she had a car with 1355 01:05:58.679 --> 01:06:00.920 one hundred and sixty miles on it from when she 1356 01:06:01.039 --> 01:06:04.400 bought it, used car twenty fifteen, and there's a problem 1357 01:06:04.400 --> 01:06:09.440 with the transmission. Most after market warranties aren't going to 1358 01:06:09.559 --> 01:06:13.360 cover a pre existing condition, which is very curious because 1359 01:06:13.360 --> 01:06:16.519 one hundred and sixty miles and it needs a transmission, 1360 01:06:17.000 --> 01:06:21.039 it'd be pretty hard to argue it wasn't pre existing 1361 01:06:21.079 --> 01:06:26.320 at that point. Number Two, the people from the warranty 1362 01:06:26.440 --> 01:06:31.320 company never got to inspect it, so therefore there's nothing 1363 01:06:31.320 --> 01:06:34.360 we're going to do there. In hindsight, they're declining it 1364 01:06:34.760 --> 01:06:37.159 because they didn't get to look at it. And I 1365 01:06:37.199 --> 01:06:39.960 don't think I'd be in the same boat they are. 1366 01:06:40.239 --> 01:06:42.079 I mean, if I couldn't look at it, I'm sure 1367 01:06:42.119 --> 01:06:44.639 not going to write a check. But what I can't 1368 01:06:44.639 --> 01:06:48.400 figure out is why James, according to Chelsea or Nichols 1369 01:06:48.480 --> 01:06:50.960 Auto Repair. And this is the part hopefully he's going 1370 01:06:51.000 --> 01:06:53.760 to answer. By the way, James, I appreciate you coming on. 1371 01:06:54.199 --> 01:06:56.760 I think we're and I'll let you say everything and 1372 01:06:56.840 --> 01:06:59.480 anything you want to say. But the one question I'd 1373 01:06:59.519 --> 01:07:03.000 like to start with his why would you guys repair 1374 01:07:03.199 --> 01:07:08.400 something that you didn't have authorization to repair, either from 1375 01:07:08.440 --> 01:07:12.119 the warranty company or Chelsea or are you going to 1376 01:07:12.199 --> 01:07:20.039 tell me you did have authorization? James am I on, Yes, sir, 1377 01:07:20.119 --> 01:07:21.639 you are on. Thank you for coming on. 1378 01:07:23.199 --> 01:07:25.079 We absolutely had authorization. 1379 01:07:26.039 --> 01:07:28.599 And how did that go down? Tell me your side? 1380 01:07:28.639 --> 01:07:30.239 So she drops the vehicle off. 1381 01:07:30.440 --> 01:07:33.519 Yeah, she brought me the vehicle that she had already 1382 01:07:33.519 --> 01:07:38.119 had at the dealership who had already done an inspection. 1383 01:07:39.239 --> 01:07:43.360 It had all of the codes, everything, had the recommendation 1384 01:07:43.519 --> 01:07:46.039 to do the transmission. So she brought it in and 1385 01:07:46.119 --> 01:07:51.480 wanted me to do the transmission. And basically, the warranty 1386 01:07:51.480 --> 01:07:55.039 company already has all of the information, but what they 1387 01:07:55.039 --> 01:07:58.480 were asking for was a freeze frame of the codes 1388 01:07:58.639 --> 01:08:00.840 in order to push it through, which your freeze frame 1389 01:08:00.880 --> 01:08:05.239 does not exist. They wanted the exact mileage of when 1390 01:08:05.320 --> 01:08:08.760 it through the initial code, and that was after they 1391 01:08:08.760 --> 01:08:10.119 had already approved the job. 1392 01:08:11.840 --> 01:08:15.880 So basically what you're saying is the warranty company approved it. 1393 01:08:16.399 --> 01:08:19.279 You guys did the work, but then at the end 1394 01:08:19.800 --> 01:08:22.119 they decided they were going to pay it because you 1395 01:08:22.199 --> 01:08:26.079 guys couldn't provide stuff that frankly, you couldn't even provide 1396 01:08:26.079 --> 01:08:27.640 if you if you had to. 1397 01:08:28.600 --> 01:08:29.760 That's exactly correct. 1398 01:08:30.159 --> 01:08:33.239 Oh man, this is an interesting case, James. 1399 01:08:33.239 --> 01:08:36.439 How did the approval get to you? Was it via 1400 01:08:36.520 --> 01:08:39.960 email a text message that somebody from the warranty company 1401 01:08:40.039 --> 01:08:42.720 call you with an approval? What what evidence can we 1402 01:08:42.760 --> 01:08:43.199 offer to you? 1403 01:08:43.239 --> 01:08:46.720 Then I made the I made the call to the 1404 01:08:46.840 --> 01:08:52.239 end to the company and yeah, so and it was 1405 01:08:52.359 --> 01:08:53.159 it was all verbal. 1406 01:08:53.840 --> 01:08:57.479 Do they give you some kind of authorization code? 1407 01:08:57.920 --> 01:09:03.039 They did not that these things are wham bam, thank you, ma'am. 1408 01:09:03.199 --> 01:09:04.720 You know they're they usually. 1409 01:09:06.560 --> 01:09:10.600 Are very easy and simple. But I feel like it 1410 01:09:10.640 --> 01:09:14.840 may be like a tactic by the UH, by the 1411 01:09:15.520 --> 01:09:18.680 the warranty company. Another thing is I think you were 1412 01:09:18.720 --> 01:09:20.880 told that the vehicle has one hundred and sixty thousand 1413 01:09:21.039 --> 01:09:23.279 or one hundred and sixty miles on it. 1414 01:09:23.359 --> 01:09:25.760 No no, no, no, no, no no no. Since she 1415 01:09:26.000 --> 01:09:28.720 bought it from Mile High Auto Sales, she only. 1416 01:09:28.479 --> 01:09:30.359 Put it on and sixty. 1417 01:09:30.760 --> 01:09:31.880 Okay, what was. 1418 01:09:31.800 --> 01:09:33.159 The problem with the transmission? 1419 01:09:33.199 --> 01:09:37.720 By the way, it threw multiple electronic codes for internal 1420 01:09:37.800 --> 01:09:39.600 damage inside of the transmission. 1421 01:09:39.960 --> 01:09:42.000 So when you did, did you guys rebuild it or 1422 01:09:42.039 --> 01:09:43.479 put in like a jasper or what? 1423 01:09:44.359 --> 01:09:46.920 We rebuilt the tranny so it was. 1424 01:09:46.880 --> 01:09:49.079 Trashed on the inside. You guys still have the core? 1425 01:09:50.800 --> 01:09:51.439 Absolutely? 1426 01:09:53.039 --> 01:09:54.399 So you have the core? 1427 01:09:55.920 --> 01:09:58.760 Well, no, the core is in the engine. It was rebuilt. 1428 01:09:59.479 --> 01:10:02.039 Yeah, all the parts, all the guts that you took 1429 01:10:02.159 --> 01:10:04.399 out with the replacement, brand new parts. Do you still 1430 01:10:04.399 --> 01:10:05.840 have all the guts that you removed? 1431 01:10:07.439 --> 01:10:09.159 So I don't believe. 1432 01:10:09.199 --> 01:10:10.840 So what do you think. 1433 01:10:10.920 --> 01:10:13.159 Here's the bottom line, James, We're gonna have to go 1434 01:10:13.199 --> 01:10:15.680 to break I please, if you would, please hold or 1435 01:10:15.720 --> 01:10:17.560 we can call you back. But what I'm trying to 1436 01:10:17.560 --> 01:10:20.560 do is figure out how to move forward here because 1437 01:10:20.600 --> 01:10:23.520 let's just say she doesn't have any money or doesn't 1438 01:10:23.560 --> 01:10:26.159 have as much. I don't know if we get involved 1439 01:10:26.239 --> 01:10:29.680 with the warranty company. And I would also like to know, James, 1440 01:10:29.760 --> 01:10:34.720 if you know does that warranty cover pre existing conditions? 1441 01:10:35.039 --> 01:10:37.560 I would love to know that. I mean, really, did 1442 01:10:37.600 --> 01:10:40.560 they have more outs than just what we're talking about 1443 01:10:40.840 --> 01:10:43.840 with the flash codes and everything? Everybody hold tight. I 1444 01:10:43.920 --> 01:10:45.800 want to get to the bottom of this mystery. 1445 01:10:45.840 --> 01:10:46.239 Hold on. 1446 01:10:50.399 --> 01:10:53.640 Go with a sure thing Denver's Best roofer Excel Roofing 1447 01:10:53.760 --> 01:10:54.319 dot com. 1448 01:10:54.359 --> 01:10:56.720 You don't pay a cent until you're content. 1449 01:11:00.079 --> 01:11:02.960 For an insurance check up free, no obligation. In comparison, 1450 01:11:03.079 --> 01:11:06.640 call Compass Insurance paying too much your coverage at dozens 1451 01:11:06.640 --> 01:11:09.399 of insurance companies find out now three oh three seven 1452 01:11:09.479 --> 01:11:12.279 seven to one help. You'll think you're his only customer 1453 01:11:12.319 --> 01:11:14.600 when you choose Frank durand the real estate Man dot 1454 01:11:14.600 --> 01:11:17.920 com to list your home with Remax Alliance three oh 1455 01:11:17.960 --> 01:11:19.920 three nine two zero sixteen twenty two. 1456 01:11:20.720 --> 01:11:25.920 Yeah, ripped of. 1457 01:11:27.680 --> 01:11:27.960 News. 1458 01:11:29.199 --> 01:11:30.720 Need that so you don't have. 1459 01:11:32.920 --> 01:11:33.199 Come? 1460 01:11:33.359 --> 01:11:35.600 Run as fast as we can. 1461 01:11:36.239 --> 01:11:37.920 Show Shooter's gonna help. 1462 01:11:38.199 --> 01:11:47.920 Come man, This is the Troubleshooter Show Now, Tom Martinez, Welcome. 1463 01:11:47.520 --> 01:11:49.920 Welcome to the only show of it's kind. We're here 1464 01:11:49.920 --> 01:11:53.079 to solve problems, answer questions, take complaints, make your life 1465 01:11:53.399 --> 01:11:55.520 a little bit better. We're here to fight for you. 1466 01:11:56.399 --> 01:11:58.520 We've got something going on. I really want to get 1467 01:11:58.560 --> 01:12:00.640 to the bottom of but I I've got a lot 1468 01:12:00.640 --> 01:12:04.319 of things going on this case. Let me just recap 1469 01:12:04.359 --> 01:12:06.000 it really quick. By the way, this hour brought to 1470 01:12:06.039 --> 01:12:08.439 you by Frank duran the real estate man. You know 1471 01:12:08.520 --> 01:12:11.600 what I love about Frank pretty much everything. He sells 1472 01:12:11.680 --> 01:12:14.800 more homes in one month and most realtors in Colorado 1473 01:12:14.960 --> 01:12:17.560 sell in over a year. And he sells him for 1474 01:12:17.640 --> 01:12:20.399 more money. And he's one of the best negotiators I've 1475 01:12:20.439 --> 01:12:24.079 ever met. He sold our model in Redhawk in Castle 1476 01:12:24.159 --> 01:12:27.239 Rock years ago. Other models were for sale at the 1477 01:12:27.239 --> 01:12:29.039 same time. He sold ours for more than any of 1478 01:12:29.079 --> 01:12:31.279 the other ones. He got us more money than anybody 1479 01:12:31.279 --> 01:12:33.880 else got for that model. Then when he negotiated our 1480 01:12:33.920 --> 01:12:36.600 house in Franktown, he saved us close to one hundred 1481 01:12:36.600 --> 01:12:40.159 thousand dollars. He's remarkable. You want the best, forget about 1482 01:12:40.199 --> 01:12:43.720 the rest. Frank Duran Holmes dot com. Frank Durant Holmes 1483 01:12:43.920 --> 01:12:46.800 dot com. By the way, nicest guy you'll ever meet. 1484 01:12:47.640 --> 01:12:47.840 Now. 1485 01:12:47.960 --> 01:12:51.279 Chelsea called in last hour in fact a couple things 1486 01:12:51.319 --> 01:12:55.560 house cleaning, real quick with Kelly. She's on the phone, 1487 01:12:55.600 --> 01:12:57.880 so I'll wait a second. But here's the deal. We 1488 01:12:58.000 --> 01:13:01.760 had the owner of the shop on and the shop's name. 1489 01:13:01.840 --> 01:13:03.760 I told her to put it back up. Someone helped 1490 01:13:03.760 --> 01:13:04.039 me here. 1491 01:13:04.199 --> 01:13:05.279 Nichols Automotive. 1492 01:13:05.439 --> 01:13:08.399 Nichols Automotive. And by the way, their reviews are great. 1493 01:13:08.560 --> 01:13:08.840 I was. 1494 01:13:08.920 --> 01:13:11.439 They've got like three hundred Google reviews and they all 1495 01:13:11.479 --> 01:13:16.479 look pretty stellar. So Nichols Auto Repair, what are they? Wheatridge? 1496 01:13:16.520 --> 01:13:18.800 I believe, is that right? 1497 01:13:19.520 --> 01:13:19.880 Yeah? 1498 01:13:20.159 --> 01:13:23.239 Go ahead, Scott. Yeah. So in wheat Ridge, we're trying 1499 01:13:23.239 --> 01:13:25.000 to get him back on. He dropped off, he was 1500 01:13:25.039 --> 01:13:30.760 gonna hold and he's simply not there. So Kelly, please 1501 01:13:30.800 --> 01:13:33.039 try to reach back out to him as soon as 1502 01:13:33.039 --> 01:13:35.560 you can. But I want everybody joining us this hour 1503 01:13:36.119 --> 01:13:38.600 to kind of understand a few things. Chelsea bought the 1504 01:13:38.680 --> 01:13:42.439 car from Mile High Auto Sales and it came with 1505 01:13:42.520 --> 01:13:46.039 a three month warranty. Chelsea, that's correct. It was a 1506 01:13:46.119 --> 01:13:47.279 three month warranty. 1507 01:13:49.119 --> 01:13:52.119 Yeah, three months, four thousand miles, I believe. 1508 01:13:51.960 --> 01:13:54.319 Yeah, And I would assume a warranty like that they 1509 01:13:54.399 --> 01:13:58.479 pay for and it probably would cover everything. Did they 1510 01:13:58.479 --> 01:14:01.159 say it's basically bumper to bump? I'm trying to figure 1511 01:14:01.199 --> 01:14:02.119 out what it covered. 1512 01:14:04.039 --> 01:14:09.520 It says that it covers engine, transmission, drive axles, telling reimbursement. 1513 01:14:09.960 --> 01:14:12.359 I love it. I mean that's what your problem was, 1514 01:14:12.359 --> 01:14:15.000 was the transmission. So she has it one hundred and 1515 01:14:15.079 --> 01:14:18.279 sixty miles, she's got a Christmas tree that comes on 1516 01:14:18.319 --> 01:14:26.319 her dash and drives it back to the dealership. First, right, No, 1517 01:14:26.439 --> 01:14:26.880 I did not. 1518 01:14:27.039 --> 01:14:30.479 Drive it back to the dealership. I took it to 1519 01:14:30.520 --> 01:14:38.680 get all of the the No, not the Warren recall. Sorry. 1520 01:14:39.119 --> 01:14:40.880 I took it to get all of the recalls done 1521 01:14:40.920 --> 01:14:42.880 because when I bought it, the. 1522 01:14:43.239 --> 01:14:44.880 So you took it to the dealership, took. 1523 01:14:44.760 --> 01:14:46.600 It, take the recalls done right away. So I took 1524 01:14:46.600 --> 01:14:49.199 it to a different dealership and to my house. 1525 01:14:49.399 --> 01:14:54.119 Yeah, and was that actually a Chevy dealership? What was it? 1526 01:14:54.119 --> 01:14:56.079 It's it is, Yes, a Chevy dealer. 1527 01:14:56.279 --> 01:14:58.199 So they did that to the recall. So they did 1528 01:14:58.239 --> 01:15:01.199 the recalls. Did that have anything to do it to transmission? 1529 01:15:01.239 --> 01:15:02.119 Out of curiosity? 1530 01:15:04.159 --> 01:15:07.000 No, none of them did. I was hoping maybe one day. 1531 01:15:07.159 --> 01:15:10.079 Okay, so fine, fine, fine, fine, the dealership did that 1532 01:15:10.199 --> 01:15:12.760 stuff the Chevy dealer. Then what was the next chain 1533 01:15:12.800 --> 01:15:13.720 of events? 1534 01:15:15.479 --> 01:15:19.840 I called the dealership that I got it from Yeah, 1535 01:15:20.119 --> 01:15:23.720 and I said, seems like it's not shifting. He said, oh, no, 1536 01:15:23.800 --> 01:15:25.520 it's the aftermarket parts that. 1537 01:15:25.520 --> 01:15:25.840 Are on it. 1538 01:15:25.880 --> 01:15:28.399 I think it just drive different. And I said, no, 1539 01:15:28.439 --> 01:15:31.119 it doesn't seem like it's shifting. And they said, okay, 1540 01:15:31.119 --> 01:15:35.079 well you have the warranty, so call the warranty company 1541 01:15:35.680 --> 01:15:37.479 and go through them. 1542 01:15:37.600 --> 01:15:39.520 So then what happened to the warranty company. 1543 01:15:40.199 --> 01:15:43.880 I called the warranty company. They told me what I 1544 01:15:43.920 --> 01:15:46.760 would do. They said, take it to the shop and 1545 01:15:46.800 --> 01:15:50.000 then the shop has to contact us. So that's what 1546 01:15:50.039 --> 01:15:55.079 I did. It was still at the Chevy dealership, so 1547 01:15:55.119 --> 01:15:59.079 I contacted them. I said, hey, I'm gonna pick it 1548 01:15:59.159 --> 01:16:02.000 up and take it to someone else that I always 1549 01:16:02.039 --> 01:16:06.720 work with, which is James. And I called James. I said, hey, 1550 01:16:06.880 --> 01:16:10.199 I'm having like transmission issues. I have a warranty for 1551 01:16:10.319 --> 01:16:12.760 it that came with it. Can you work on this 1552 01:16:12.880 --> 01:16:16.199 for me with the warranty company. Is that something that 1553 01:16:16.239 --> 01:16:16.560 you can do? 1554 01:16:16.720 --> 01:16:17.960 He said yes, okay. 1555 01:16:18.039 --> 01:16:21.640 So I brought the car to Games. I showed him 1556 01:16:21.640 --> 01:16:26.239 the warranty. I pulled it up on my phone. I 1557 01:16:26.279 --> 01:16:29.640 showed him, you know, the transmission section that said what 1558 01:16:29.760 --> 01:16:33.319 was covered for the transmission and I said, we need 1559 01:16:33.319 --> 01:16:35.479 to work with warranty company. I just got this car. 1560 01:16:36.119 --> 01:16:39.600 There's no way I could pay for this transmission, you 1561 01:16:39.640 --> 01:16:41.159 know issue by mid Yeah. 1562 01:16:40.960 --> 01:16:41.319 I got it. 1563 01:16:41.359 --> 01:16:43.600 You you were expecting the warranty to cover it, and 1564 01:16:43.640 --> 01:16:45.960 it was under It was only one hundred and sixty miles. 1565 01:16:46.199 --> 01:16:49.800 The warranty was three months and four thousand miles. So 1566 01:16:49.880 --> 01:16:52.600 everything should be good. It should be covered because it's 1567 01:16:52.640 --> 01:16:55.520 part of the power train. So then what's the next 1568 01:16:55.560 --> 01:16:56.399 thing that happened? 1569 01:16:58.840 --> 01:17:00.880 So I dropped it off a game. He said, I'm 1570 01:17:00.920 --> 01:17:03.279 going to take the transmission apart. We have to get 1571 01:17:03.279 --> 01:17:05.279 in there to see exactly what's wrong, and then I'll 1572 01:17:05.279 --> 01:17:08.920 contact the warranty company. It took about a week for 1573 01:17:09.000 --> 01:17:12.960 him to do that. He called me on a Friday 1574 01:17:12.960 --> 01:17:14.960 and he said, hey, I pretty much have it all 1575 01:17:15.199 --> 01:17:17.840 lifted out everything it needs to I'll contact the warranty 1576 01:17:17.840 --> 01:17:22.399 company next, which he did the following Monday. They the 1577 01:17:22.439 --> 01:17:25.760 warranty then contacted me Monday and asked me a few 1578 01:17:25.760 --> 01:17:30.600 additional questions. Ask me if I test drove it, a 1579 01:17:30.640 --> 01:17:32.720 few things like that, where I drove it, if I 1580 01:17:32.800 --> 01:17:36.439 drove it to the repair shop, or if I had 1581 01:17:36.479 --> 01:17:39.279 a toad and then they said, okay, perfect, We're going 1582 01:17:39.359 --> 01:17:42.720 to call James back. They called James back, and then 1583 01:17:43.640 --> 01:17:45.600 at that point they called me back and said, we 1584 01:17:45.720 --> 01:17:51.039 can't off. We can't pay for this because he can't. 1585 01:17:51.359 --> 01:17:54.760 He fixed it basically without having the prior organization. 1586 01:17:57.720 --> 01:18:01.079 Chelsea. That's good, I get it. Everybody understands the recap. 1587 01:18:01.119 --> 01:18:03.960 But what's interesting is when I talked to James, he 1588 01:18:04.119 --> 01:18:07.920 said that he actually got and I know Kelly's talking 1589 01:18:07.960 --> 01:18:11.239 to him off air right now, he said he actually 1590 01:18:11.720 --> 01:18:19.239 got authorization to do the repair from from the warranty company. 1591 01:18:19.279 --> 01:18:21.680 In fact, Dragon, if you would do me a solid, 1592 01:18:22.399 --> 01:18:25.159 I don't it's in that last fifteen minutes when I 1593 01:18:25.279 --> 01:18:28.319 was talking to him. I would like to get that 1594 01:18:28.560 --> 01:18:32.640 queued up so we can play that again. When he's 1595 01:18:32.800 --> 01:18:36.800 talking about he got the authorization, then I asked him 1596 01:18:36.880 --> 01:18:41.159 a few questions about that authorization. Chelsea. I also heard 1597 01:18:41.159 --> 01:18:44.840 at this point they had one. Yeah, you can go ahead. 1598 01:18:44.760 --> 01:18:47.680 I have one. I actually have been in contact with 1599 01:18:47.800 --> 01:18:52.800 the Warranton Tea Company multiple multiple times, asking for the 1600 01:18:52.880 --> 01:18:56.800 recording of the call between them and the and Jeames 1601 01:18:57.960 --> 01:19:00.279 so they can prove that they told him we ought 1602 01:19:00.279 --> 01:19:03.640 to repair the car. Yet because that's what they said. Yeah, 1603 01:19:03.840 --> 01:19:08.239 and they will not give me the recordings. They actually 1604 01:19:08.279 --> 01:19:12.119 finally had a lawyer email me back and say, we 1605 01:19:12.359 --> 01:19:16.079 care releases, well call recordings to customers. 1606 01:19:16.159 --> 01:19:16.319 Yeah. 1607 01:19:16.600 --> 01:19:18.079 Let me tell you a few things here. I want 1608 01:19:18.119 --> 01:19:20.359 to tell you where my thoughts are right now, and 1609 01:19:20.399 --> 01:19:22.960 then I'm going to replace something for everybody out there. 1610 01:19:23.000 --> 01:19:25.119 Then I'm going to go to two experts that deal 1611 01:19:25.600 --> 01:19:29.000 with these aftermarket warranties, one of them being a transmission 1612 01:19:29.000 --> 01:19:31.760 shop that I truly trust, and he's dealt with every 1613 01:19:31.800 --> 01:19:34.600 warranty I've ever heard of, and we're going to have 1614 01:19:34.640 --> 01:19:38.000 a very interesting conversation about it right after this quick break. 1615 01:19:38.000 --> 01:19:40.119 But I'm going to tell you the bottom line of 1616 01:19:40.199 --> 01:19:43.960 my thoughts right now. I don't think your problem. I 1617 01:19:44.079 --> 01:19:47.600 do not think your problem is with the warranty company whatsoever. 1618 01:19:47.880 --> 01:19:50.720 I see Kelly in there shaking her head. Kelly, don't. 1619 01:19:50.760 --> 01:19:52.479 I don't want you to say too much because I 1620 01:19:52.520 --> 01:19:55.119 want to take this break. But I assumed you just 1621 01:19:55.239 --> 01:19:58.760 talked to James I get at Nichols Auto Repair, and 1622 01:19:58.840 --> 01:20:01.319 I assume by the way you look, I don't want 1623 01:20:01.319 --> 01:20:03.800 to know what would transpired, but I assume he didn't 1624 01:20:03.800 --> 01:20:05.600 want to come back on he. 1625 01:20:05.560 --> 01:20:09.119 Uh basically said that he had said all he wanted 1626 01:20:09.159 --> 01:20:09.640 to say. 1627 01:20:09.840 --> 01:20:11.880 Okay, well, we're gonna listen to one of the things 1628 01:20:11.920 --> 01:20:13.159 he said right after this. 1629 01:20:13.399 --> 01:20:18.880 Okay, go with a. 1630 01:20:18.840 --> 01:20:22.279 Sure thing Denver's Best roofer Excel Roofing dot com. 1631 01:20:22.319 --> 01:20:24.720 You don't pay a cent until you're content. 1632 01:20:27.199 --> 01:20:30.920 Of time for an insurance checkup free no obligation comparison 1633 01:20:31.039 --> 01:20:34.600 call Compass Insurance paying too much your coverage at dozens 1634 01:20:34.600 --> 01:20:37.319 of insurance companies find out now three all three seven 1635 01:20:37.359 --> 01:20:39.680 to seven to one help. You'll think you're his only 1636 01:20:39.800 --> 01:20:42.279 customer when you choose Frank durand the real estate Man 1637 01:20:42.319 --> 01:20:45.760 dot com to list your home with Remax Alliance three 1638 01:20:45.760 --> 01:20:58.159 all three nine two zero sixteen twenty two. 1639 01:20:54.039 --> 01:20:57.399 All right, three oh three one three eighteen five five. 1640 01:20:58.199 --> 01:21:01.239 You know what, there's something fishy going on here. I'm 1641 01:21:01.279 --> 01:21:02.960 gonna be honest and I'm going to kind of lay 1642 01:21:03.000 --> 01:21:06.439 out where I believe we're at with this story. But 1643 01:21:06.479 --> 01:21:08.520 there's a lot of holes here. I'm gonna play a 1644 01:21:08.560 --> 01:21:12.479 short little segment here, and this is basically last hour. 1645 01:21:13.159 --> 01:21:16.560 I'm talking to James at Nichols Auto Repair. But before 1646 01:21:16.600 --> 01:21:18.600 I play that, Hey, Kelly, I want to ask you 1647 01:21:19.560 --> 01:21:21.720 he hung up during the break. I thought he told 1648 01:21:21.760 --> 01:21:23.720 me offline. I thought he was going to stay, but 1649 01:21:24.479 --> 01:21:26.720 he ended up hanging up. And I saw you talk 1650 01:21:26.760 --> 01:21:29.800 to him, yeah, for a little bit, but he ultimately 1651 01:21:29.880 --> 01:21:32.880 doesn't want to come back on. Correct, And did he 1652 01:21:32.960 --> 01:21:33.479 say why? 1653 01:21:34.199 --> 01:21:41.199 He basically, uh intimated that he had said everything to you, yeah, 1654 01:21:41.239 --> 01:21:46.239 and that he didn't want to h come back on. 1655 01:21:46.560 --> 01:21:48.439 Okay, I mean, simple as that. And he doesn't have 1656 01:21:48.520 --> 01:21:50.520 to come back on, you know, he just hasn't been 1657 01:21:50.840 --> 01:21:53.760 summons to court, but he has been quite frankly somes 1658 01:21:53.800 --> 01:21:56.760 to court in the UH in public opinion in mine. 1659 01:21:57.079 --> 01:21:59.920 And and here's the problem I have with everything going 1660 01:22:00.199 --> 01:22:03.640 on here. And basically it went down right here, go ahead, dragon. 1661 01:22:04.800 --> 01:22:08.840 So basically what you're saying is the warranty company approved it. 1662 01:22:09.359 --> 01:22:12.239 You guys did the work, but then at the end 1663 01:22:12.800 --> 01:22:15.119 they decided they weren't going to pay it because you 1664 01:22:15.159 --> 01:22:19.039 guys couldn't provide stuff that frankly, you couldn't even provide 1665 01:22:19.079 --> 01:22:20.600 if you if you had to. 1666 01:22:21.600 --> 01:22:22.720 That's exactly correct. 1667 01:22:23.119 --> 01:22:26.199 Oh man, this is an interesting case, James. 1668 01:22:26.199 --> 01:22:29.880 How did the approval get to you? Was it via email? 1669 01:22:29.960 --> 01:22:33.199 A text message that somebody from the warranty company call 1670 01:22:33.239 --> 01:22:36.000 you with an approval? What what evidence can we offer 1671 01:22:36.079 --> 01:22:36.520 to though. 1672 01:22:36.840 --> 01:22:40.119 I made I made the call to the end to 1673 01:22:40.279 --> 01:22:45.520 the company and yeah, so and it was it was 1674 01:22:45.560 --> 01:22:46.159 all verbal. 1675 01:22:46.800 --> 01:22:49.479 Do they give you some kind of authorization code? 1676 01:22:50.880 --> 01:22:51.359 They did not. 1677 01:22:52.479 --> 01:22:53.319 All right, that's. 1678 01:22:53.199 --> 01:22:55.600 Where I want you to stop at Dragon. So everybody 1679 01:22:55.640 --> 01:22:59.000 that was last hour, I derived two things out of there. 1680 01:22:59.000 --> 01:23:01.560 And if anybody dis agrees with me in this room 1681 01:23:01.840 --> 01:23:03.760 and then I'm going to go to our experts on it, 1682 01:23:03.800 --> 01:23:06.960 please let me know. But number one, he admits the 1683 01:23:07.000 --> 01:23:13.279 approval came from not Chelsea, but this warranty company. And 1684 01:23:13.319 --> 01:23:15.720 then he goes on to say it was a verbal 1685 01:23:15.760 --> 01:23:21.479 approval only and they did not give any form of 1686 01:23:21.720 --> 01:23:25.239 number or anything. All they said is fix it. And 1687 01:23:25.279 --> 01:23:27.640 then he fixed it and now he can't get paid. 1688 01:23:28.159 --> 01:23:31.760 Jeff Vic Kimera transmission. You have dealt with every warranty 1689 01:23:32.199 --> 01:23:35.600 probably known demand when it comes to transmissions. Have you 1690 01:23:35.800 --> 01:23:39.279 ever in your life had an approval from a warranty 1691 01:23:39.359 --> 01:23:42.840 company that was just a go ahead and fix it, 1692 01:23:43.279 --> 01:23:46.079 no authorization, no anything. 1693 01:23:47.560 --> 01:23:50.359 Single time you we're going to get an off with the 1694 01:23:50.520 --> 01:23:52.520 edition number. And at that time they discussed with you 1695 01:23:52.680 --> 01:23:54.840 what it is they're actually going to pay parts and 1696 01:23:54.920 --> 01:23:57.840 lay we're broken down. If the customer has any responsibility, 1697 01:23:57.880 --> 01:24:01.359 whether it's deductible or items are excluded for whatever reason, 1698 01:24:02.079 --> 01:24:04.159 then they'll also discuss with you, you know, whether you 1699 01:24:04.159 --> 01:24:06.399 want to check mail to you or you want credit 1700 01:24:06.479 --> 01:24:09.840 card over the over email and the all the contact 1701 01:24:09.840 --> 01:24:12.119 information in order to exchange in order to make that 1702 01:24:12.159 --> 01:24:13.039 transaction happen. 1703 01:24:13.279 --> 01:24:15.560 So just to be very clear here, and then you 1704 01:24:15.600 --> 01:24:20.079 get an approval number, correct, and you have never dealt 1705 01:24:20.159 --> 01:24:23.439 with any warranty company ever that did not give at 1706 01:24:23.520 --> 01:24:24.720 least an approval number. 1707 01:24:25.760 --> 01:24:29.359 Then when you're done, you know, customer's got to sign off, 1708 01:24:29.359 --> 01:24:31.840 but the work is done. Then they've collected the vehicle, 1709 01:24:31.840 --> 01:24:34.199 they've paid whatever their portion of the bill may be. 1710 01:24:34.359 --> 01:24:36.359 And then you email or facts or however it is. 1711 01:24:36.359 --> 01:24:39.800 You're transformed with them over to the warranty company. Most 1712 01:24:39.840 --> 01:24:41.760 of the time they played credit card within about twenty 1713 01:24:41.760 --> 01:24:43.399 four hours and you get your money the next day. 1714 01:24:43.479 --> 01:24:46.920 Hold on, Jeff, please stay on though. Kevin Calkin sharedan 1715 01:24:47.000 --> 01:24:50.800 auto tech I have known Kevin and Jeff both for years. Kevin, 1716 01:24:50.960 --> 01:24:54.319 you deal with aftermarket warranties all the time. Just like Jeff, 1717 01:24:55.079 --> 01:24:58.359 has there ever been one time in the history of 1718 01:24:58.720 --> 01:25:01.800 shardan Auto Tech, which which is twenty thirty years whatever, 1719 01:25:02.079 --> 01:25:05.319 where you have dealt with a insurance company or an 1720 01:25:05.399 --> 01:25:09.359 aftermarket warranty where they simply told you to fix it 1721 01:25:09.399 --> 01:25:11.119 over the phone. 1722 01:25:11.520 --> 01:25:14.119 Well, we do get verbal approvals, yes, but just like 1723 01:25:14.199 --> 01:25:17.520 Jeff was reiterating, they give you a claim number, an 1724 01:25:17.560 --> 01:25:21.439 authorization number, and an exact breakdown of every single penny 1725 01:25:21.560 --> 01:25:22.720 to tax and everything. 1726 01:25:23.039 --> 01:25:24.960 Now, let me like you in in our. 1727 01:25:24.840 --> 01:25:28.760 Thirty years, we had one younger service writer was doing 1728 01:25:28.800 --> 01:25:32.640 it and he got the approval without an authorization number, 1729 01:25:32.720 --> 01:25:34.119 and they did not pay it. 1730 01:25:34.239 --> 01:25:36.119 They did not pay it. Now, I want to ask 1731 01:25:36.159 --> 01:25:38.039 both of you that I'm going to go back to Chelsea, 1732 01:25:38.159 --> 01:25:40.279 but I'm going to ask both of you a question 1733 01:25:40.760 --> 01:25:45.720 based upon the conversation you heard with James Owner or 1734 01:25:45.760 --> 01:25:48.359 I assume owner could be a manager of Nichols Auto 1735 01:25:48.439 --> 01:25:53.920 Repair and myself saying that he got the authorization from 1736 01:25:53.960 --> 01:25:57.039 the company then they decided not to pay. And I 1737 01:25:57.199 --> 01:26:00.520 asked him straight up, did they give you an authorization number? 1738 01:26:00.800 --> 01:26:04.039 And he says no, What do you think should happen 1739 01:26:04.119 --> 01:26:07.840 in this case? I understand he fixed it. I get it. 1740 01:26:07.920 --> 01:26:11.199 She doesn't have money to do it. She was relying 1741 01:26:11.319 --> 01:26:15.199 on the warranty to pay for it. The warranty company, 1742 01:26:15.239 --> 01:26:18.119 if you guys didn't hear this part, they're saying, wait 1743 01:26:18.159 --> 01:26:20.760 a minute, he already fixed it. We were going to 1744 01:26:20.840 --> 01:26:24.079 send out an adjuster and basically look at it. We 1745 01:26:24.119 --> 01:26:27.279 can't even do that now because he has already fixed it. 1746 01:26:27.640 --> 01:26:32.199 We're declining the claim. What do you guys think should happen. 1747 01:26:32.479 --> 01:26:34.359 The fact that they were building it in a house. 1748 01:26:34.399 --> 01:26:38.000 He should have called the customer originally and got permission 1749 01:26:38.079 --> 01:26:40.479 for the labor for the teardown. The warranty company is 1750 01:26:40.520 --> 01:26:43.520 not going to authorize that admissional labor, So the customer 1751 01:26:43.560 --> 01:26:45.399 should have been aware that there was a possibility this 1752 01:26:45.439 --> 01:26:48.079 could go away on her once the teardown has been performed. 1753 01:26:48.119 --> 01:26:49.920 So you get down to the point of failure. At 1754 01:26:49.960 --> 01:26:53.199 that point you stop. You get the inspector there. They 1755 01:26:53.239 --> 01:26:56.319 inspect it, may report back to the warranty company. Once 1756 01:26:56.319 --> 01:26:58.760 the warranty company has an opportunity to review it, then 1757 01:26:58.800 --> 01:26:59.680 they get back to. 1758 01:26:59.600 --> 01:27:03.359 You, and then they're they're either going to approve it 1759 01:27:03.399 --> 01:27:05.439 and give you an approval and get the break down 1760 01:27:05.439 --> 01:27:07.239 of parts and labor and everything else. 1761 01:27:08.039 --> 01:27:09.680 Right, that's not. 1762 01:27:09.720 --> 01:27:12.600 How this went down. That not only did it not 1763 01:27:12.760 --> 01:27:16.560 go down that way. Uh, this guy admits how it 1764 01:27:16.600 --> 01:27:19.159 went down in his own mind at least that they 1765 01:27:19.239 --> 01:27:21.920 told him just to fix it. Now it's her problem. 1766 01:27:23.479 --> 01:27:24.439 There's no way that's happening. 1767 01:27:25.000 --> 01:27:31.359 So what do you think? What do you think should happen? No, actually, 1768 01:27:31.399 --> 01:27:34.159 I'm not even I'm going to reframe that question to 1769 01:27:34.199 --> 01:27:38.119 both of you. Jeff, if one of your guys did 1770 01:27:38.199 --> 01:27:41.279 not get that approval number, and you guys rebuilt a 1771 01:27:41.399 --> 01:27:44.600 transmission and then all of a sudden the warranty companies 1772 01:27:44.640 --> 01:27:47.319 are not going to pay, and this poor woman doesn't 1773 01:27:47.319 --> 01:27:49.640 have money to pay, what would you do? 1774 01:27:51.039 --> 01:27:52.920 And you know, if it was here or I got 1775 01:27:52.960 --> 01:27:53.880 no twist but to eat. 1776 01:27:53.720 --> 01:27:56.159 It, so you would give her a car back. 1777 01:27:56.960 --> 01:27:59.439 I didn't get authorization for the tear down. I didn't 1778 01:27:59.439 --> 01:28:02.840 get off of his for the repair. Nobody gave autormization 1779 01:28:02.960 --> 01:28:06.000 for anything more than than you know, the blanket authorization. 1780 01:28:06.079 --> 01:28:09.000 If you dropped it off overnight, Kevin, what would you do? 1781 01:28:09.920 --> 01:28:13.439 Yeah, same thing. There's no authorization from anybody. It's it's 1782 01:28:13.439 --> 01:28:14.560 pretty pretty clean cut. 1783 01:28:14.600 --> 01:28:15.159 He jumping on. 1784 01:28:15.760 --> 01:28:18.760 Well, and I know that. And here's what's frustrating with James. 1785 01:28:19.079 --> 01:28:21.560 I think he realized that he spilled the beans when 1786 01:28:21.560 --> 01:28:24.399 I was kind of questioning him. I think he did, 1787 01:28:24.439 --> 01:28:26.640 and that's why he decided to hang up, because he 1788 01:28:26.720 --> 01:28:30.039 probably said too much. The guy's reviews are great, He's 1789 01:28:30.079 --> 01:28:33.199 got like three hundred Google reviews. I think he got 1790 01:28:33.399 --> 01:28:35.760 in over his head. It might have been a busy day. 1791 01:28:36.079 --> 01:28:38.680 He might have thought, oh, these guys are gonna pay it, 1792 01:28:38.960 --> 01:28:41.239 and he jumped the gun and he did it. But 1793 01:28:41.359 --> 01:28:43.239 now the problem is, and I want to make sure 1794 01:28:43.279 --> 01:28:46.960 I'm correct on this, Chelsea, you still don't have your 1795 01:28:47.039 --> 01:28:49.680 car back because James won't release it. 1796 01:28:51.720 --> 01:28:52.119 Correct. 1797 01:28:52.359 --> 01:28:54.239 Yeah, and how long has he had it now? 1798 01:28:57.920 --> 01:29:00.920 I believe about next seven weeks? 1799 01:29:01.039 --> 01:29:04.319 Okay to me? At this point, I can honestly say, 1800 01:29:04.439 --> 01:29:08.439 because of James in his own words, in my humble opinion, 1801 01:29:08.800 --> 01:29:10.880 in most people, and I would love to hear from 1802 01:29:10.920 --> 01:29:14.000 other people out there three oh three seven, one three 1803 01:29:14.039 --> 01:29:17.520 eight two five five what you think about this circumstance. 1804 01:29:17.800 --> 01:29:21.600 But in my opinion, he needs to cut that car loose. Now. 1805 01:29:21.880 --> 01:29:25.119 He apparently said at some point or Kelly told me, 1806 01:29:25.239 --> 01:29:28.000 or maybe you Chelsea, that you did pay him a 1807 01:29:28.079 --> 01:29:32.039 thousand dollars, yes, And what was that for? 1808 01:29:32.279 --> 01:29:34.760 He said he really needed it and it would be 1809 01:29:34.760 --> 01:29:36.359 great if I could help him out, and I said, 1810 01:29:36.800 --> 01:29:39.279 that's fine. I figured I would have to pay some 1811 01:29:39.399 --> 01:29:40.640 portion of this. 1812 01:29:41.760 --> 01:29:46.079 Wait a thousand dollars, Chelsea, you're telling me the thousand 1813 01:29:46.880 --> 01:29:51.159 you paid before thinking that the insurance company was going 1814 01:29:51.239 --> 01:29:54.319 to pay everything. You thought maybe you would have a deductible. 1815 01:29:54.479 --> 01:29:56.680 I don't understand why you gave him a thousand bucks. 1816 01:29:56.760 --> 01:29:57.560 Make it clearer. 1817 01:29:59.279 --> 01:30:04.760 I heard that they possibly wouldn't cover, you know, something 1818 01:30:04.960 --> 01:30:07.920 part of the labor or part of the something I. 1819 01:30:07.840 --> 01:30:11.479 Want's not what James said, though. That's fine. You know what, Chelsea, Chelsea, 1820 01:30:11.560 --> 01:30:13.479 you were just being nice and trying to get your 1821 01:30:13.520 --> 01:30:16.319 car backs. What that comes down to? Yeah, no, I 1822 01:30:16.359 --> 01:30:18.760 get it. And let me tell you something. I got 1823 01:30:18.760 --> 01:30:21.520 to put you on hold. I am so like my 1824 01:30:21.640 --> 01:30:24.560 head's ready to explode at this point. Once again, I 1825 01:30:24.600 --> 01:30:27.960 do think James is probably most of the time a 1826 01:30:28.039 --> 01:30:32.800 stand up guy. I think he screwed the pooch on 1827 01:30:32.840 --> 01:30:35.159 this one big time, and I think he needs to 1828 01:30:35.199 --> 01:30:37.800 cut your car loose. What I would like to do 1829 01:30:38.279 --> 01:30:42.600 is ask Dmitri would you actually help her on the 1830 01:30:42.720 --> 01:30:46.319 paperwork side. We're not attorneys, but I think we need 1831 01:30:46.359 --> 01:30:48.760 to take this guy or she needs to take him 1832 01:30:49.079 --> 01:30:53.199 to small claims court to get her car back. This 1833 01:30:53.319 --> 01:30:59.319 is absolutely outrageous. What is going on? He admitted right 1834 01:30:59.359 --> 01:31:02.640 on air, and we have the recording for the judge. 1835 01:31:02.720 --> 01:31:06.800 We have every part of it that he got permission 1836 01:31:07.159 --> 01:31:11.880 from the warranty company and also acknowledge he never got 1837 01:31:11.920 --> 01:31:15.760 any kind of number or anything. He got nothing. Basically, 1838 01:31:16.239 --> 01:31:19.159 I think he jumped the gun. Kevin Calk and Jeff 1839 01:31:19.199 --> 01:31:22.079 vic I appreciate you both, and I assume both of 1840 01:31:22.119 --> 01:31:26.560 you are in studio tomorrow. Oh yeah, the guys. I 1841 01:31:26.560 --> 01:31:28.800 can't wait to see you. Hopefully we have an update 1842 01:31:28.880 --> 01:31:32.880 on this. I'm hoping. I'm hoping James with Nichols Auto Repair. 1843 01:31:33.199 --> 01:31:36.239 For the life of me, I hope he actually sees 1844 01:31:36.640 --> 01:31:40.039 this fallacy. I hope he sees all the holes in 1845 01:31:40.159 --> 01:31:43.039 his story. I really do. And I'm going to ask 1846 01:31:43.079 --> 01:31:46.119 the listeners after this to do me a favor. 1847 01:31:51.600 --> 01:31:54.880 Go with a sure thing Denver's Best roofer Excel roofing 1848 01:31:54.960 --> 01:31:57.600 dot com. You don't pay a cent until you're content. 1849 01:32:01.000 --> 01:32:04.159 Time for an insurance check up free no obligation. Comparison 1850 01:32:04.319 --> 01:32:07.880 call Compass Insurance paying too much your coverage at dozens 1851 01:32:07.880 --> 01:32:10.600 of insurance companies find out now three oh three, seven 1852 01:32:10.640 --> 01:32:11.199 to seven to one. 1853 01:32:11.279 --> 01:32:11.560 Help. 1854 01:32:11.720 --> 01:32:14.359 You'll think you're his only customer when you choose Frank 1855 01:32:14.439 --> 01:32:16.880 durand the real estate man dot com to list your 1856 01:32:16.920 --> 01:32:20.079 home with Remax Alliance three oh three nine two zero 1857 01:32:20.159 --> 01:32:21.159 sixteen twenty two. 1858 01:32:22.960 --> 01:32:25.479 All right, we got lines open first time today three 1859 01:32:25.560 --> 01:32:27.720 oh three seven one three eight two five five. I 1860 01:32:27.720 --> 01:32:33.119 would love to hear your thoughts on Nichols Auto Repair. 1861 01:32:33.560 --> 01:32:39.119 Nichols Auto Repair, and Dmitri's gonna look into it, you know, honestly, 1862 01:32:40.079 --> 01:32:42.520 coming back from break, I was gonna take a little 1863 01:32:42.600 --> 01:32:50.399 more aggressive uh stance on this, but Dmitri wants to 1864 01:32:50.439 --> 01:32:53.039 talk to James off air and see if he can't 1865 01:32:53.039 --> 01:32:56.560 talk some common sense into him. I don't see how 1866 01:32:56.600 --> 01:33:01.239 it's even possible that he is holding that car hostage 1867 01:33:01.520 --> 01:33:06.479 when he admitted she didn't acknowledge, or he admitted that 1868 01:33:06.560 --> 01:33:09.920 he got the approval from the warranty company, and yet 1869 01:33:09.920 --> 01:33:13.359 the warranty company didn't give any approval number. It's never 1870 01:33:13.399 --> 01:33:17.039 been done in the history. It's never been done. James, 1871 01:33:17.359 --> 01:33:20.399 your reviews look good. You seem like a good guy. 1872 01:33:20.960 --> 01:33:23.800 But my god, big deal. You messed up. Sometimes we 1873 01:33:23.880 --> 01:33:26.039 mess up, and you know what, that's the cost of 1874 01:33:26.159 --> 01:33:30.039 doing business, you know. Chris, Chris Console, owner of discount 1875 01:33:30.039 --> 01:33:33.000 bath dot com and studio with me and Chris and 1876 01:33:33.000 --> 01:33:35.199 I are getting to know each other over the past 1877 01:33:35.279 --> 01:33:39.039 year or so. Chris, honest to god, you've eaten stuff. Yep, 1878 01:33:39.159 --> 01:33:42.239 I've messed up. I had Goodyear stores, I had computer stores, 1879 01:33:42.359 --> 01:33:44.880 I had cake rounds. I've owned all kinds of businesses. 1880 01:33:45.159 --> 01:33:47.800 I have given away so much stuff because the screw 1881 01:33:47.880 --> 01:33:51.680 ups over the years. I've bought engines, I bought transmissions. 1882 01:33:52.079 --> 01:33:52.880 It happens. 1883 01:33:53.000 --> 01:33:53.520 It happens. 1884 01:33:53.600 --> 01:33:57.960 But to dig your feet in and say something so ridiculous, 1885 01:33:58.520 --> 01:34:01.159 like like the warranty comp But he gave him approval, 1886 01:34:01.159 --> 01:34:03.960 but yet not an approval number. It's never been done. 1887 01:34:04.520 --> 01:34:07.039 He jumped the gun on it. What's the biggest thing 1888 01:34:07.039 --> 01:34:09.600 and the reason I brought you into this conversation, what's 1889 01:34:09.640 --> 01:34:11.439 the biggest thing you ever ended up eating? 1890 01:34:11.640 --> 01:34:14.439 Yeah, we've redone. A shower. We had a guy that 1891 01:34:14.720 --> 01:34:16.039 just kind of was a good installer. 1892 01:34:16.079 --> 01:34:19.039 He went off the rails and it didn't go in right, 1893 01:34:19.079 --> 01:34:22.279 and the guy, the customer was like, just fixed this 1894 01:34:22.319 --> 01:34:24.319 little thing, and I said, no, it's not right. We're 1895 01:34:24.319 --> 01:34:26.039 going to rip it out and redo it as her 1896 01:34:26.039 --> 01:34:27.600 own costs because it's the right thing to do. 1897 01:34:27.800 --> 01:34:28.359 Yeah. 1898 01:34:28.439 --> 01:34:30.520 I love that. I mean, you know, not all of 1899 01:34:30.520 --> 01:34:34.840 this can be perfect. Installers, technicians, mechanics. Everybody has a 1900 01:34:34.840 --> 01:34:37.239 bad day. Suzanne, what do you think of that call 1901 01:34:37.319 --> 01:34:38.319 with James Air? 1902 01:34:38.960 --> 01:34:41.399 It sounds like he probably needs to work something out 1903 01:34:41.439 --> 01:34:44.720 with her. I don't like, I don't know that they 1904 01:34:44.720 --> 01:34:47.319 would have approved it to begin with. That's like with 1905 01:34:47.359 --> 01:34:50.600 the whole transmission and pre existing mark. I don't know 1906 01:34:50.600 --> 01:34:52.720 if it ever would have got approved to begin with. 1907 01:34:52.880 --> 01:34:55.279 But he needs to work something out with her, for sure. 1908 01:34:56.239 --> 01:34:59.359 I would agree with Ted one hundred percent. She already 1909 01:34:59.359 --> 01:35:03.239 paid him a thousand bucks, which is crazy, but I'm 1910 01:35:03.279 --> 01:35:05.720 finding it. I put up a poll or Suzanne, did 1911 01:35:05.760 --> 01:35:07.920 read what the pole says on our YouTube channel? 1912 01:35:08.399 --> 01:35:11.039 Do you think Nichols Auto Repair should eat the cost 1913 01:35:11.119 --> 01:35:13.079 and return the car to Chelsea? 1914 01:35:13.119 --> 01:35:15.680 And ninety five percent so far say yes. 1915 01:35:15.880 --> 01:35:19.880 Ninety five percent is yes. I mean, folks, I would 1916 01:35:19.960 --> 01:35:22.199 love to hear from that one person that said no. 1917 01:35:22.760 --> 01:35:25.039 I mean, I can't even imagine. And I do think 1918 01:35:25.079 --> 01:35:28.439 they would have covered it, but it's still impossible to say. 1919 01:35:28.520 --> 01:35:31.880 I have never I have never heard someone say they 1920 01:35:31.880 --> 01:35:35.039 gave me approval, but no approval number. I thought he 1921 01:35:35.119 --> 01:35:37.479 was going to say Chelsea gave me approval, but that's 1922 01:35:37.520 --> 01:35:41.279 not the case, and I made that explicitly clear to 1923 01:35:41.319 --> 01:35:44.239 the guy. Scott. What do you think about it? 1924 01:35:44.279 --> 01:35:49.319 Honestly, yeah, I think Nichols to just release the car, 1925 01:35:49.640 --> 01:35:52.359 eat the cost, and just be done with it. 1926 01:35:52.479 --> 01:35:57.600 What I'm hoping is, I'm hoping Deputy Dmitri is actually 1927 01:35:57.800 --> 01:36:02.000 talking to him on the other line outside of here. 1928 01:36:02.119 --> 01:36:05.199 I know the thousand dollars that she already paid. 1929 01:36:05.199 --> 01:36:07.920 Is I find that a little weird person it is. 1930 01:36:08.159 --> 01:36:10.199 It is strange, But does he owe that back to her? 1931 01:36:10.279 --> 01:36:11.840 Should should they just keep it? 1932 01:36:12.439 --> 01:36:15.119 Well? At this point, honestly, if she's going to end 1933 01:36:15.199 --> 01:36:17.760 up bringing him the small claim score, I think he's cooked. 1934 01:36:18.640 --> 01:36:20.560 In fact, I think it's kind of weird how he's 1935 01:36:20.560 --> 01:36:25.039 holding the car hostage. At this point. I would go 1936 01:36:25.159 --> 01:36:27.840 for that extra thousand. I don't even know why, but 1937 01:36:28.399 --> 01:36:31.560 you know, he should be happy he got that. Here's 1938 01:36:31.600 --> 01:36:35.279 the problem he actually said, or she said at least 1939 01:36:35.399 --> 01:36:38.159 that the reason she gave him that thousand is because 1940 01:36:38.199 --> 01:36:40.159 he was like, hey, I could really use the money. 1941 01:36:40.560 --> 01:36:42.439 I mean, isn't that what he said or something like that. 1942 01:36:42.760 --> 01:36:42.960 Yeah? 1943 01:36:43.000 --> 01:36:47.399 Absolutely, I just find a curious way. He probably is 1944 01:36:47.439 --> 01:36:50.680 hard up dragon, I mean like really, And then Kelly, 1945 01:36:50.720 --> 01:36:52.640 when you talk to him the second time and he 1946 01:36:52.680 --> 01:36:55.319 wouldn't come back on air, I mean, did he seem 1947 01:36:55.359 --> 01:36:57.880 to have an attitude, did he seem to be digging in? 1948 01:36:58.239 --> 01:36:59.399 No, not at all. 1949 01:36:59.520 --> 01:37:06.680 He just basically was wanting to not disparage the business. 1950 01:37:07.039 --> 01:37:09.359 He was very concerned about that. 1951 01:37:10.479 --> 01:37:12.520 But then then all he's got to do is the 1952 01:37:12.560 --> 01:37:13.880 right thing exactly. 1953 01:37:14.079 --> 01:37:17.880 I mean the first time I called him, he agreed 1954 01:37:17.920 --> 01:37:20.159 to come on, And a lot of these times that 1955 01:37:20.239 --> 01:37:21.359 I have to call these. 1956 01:37:21.159 --> 01:37:22.199 People, they don't. 1957 01:37:22.439 --> 01:37:24.600 Yeah, I know, they literally hang up. 1958 01:37:25.039 --> 01:37:27.199 So the fact that he was willing to come on 1959 01:37:27.479 --> 01:37:30.680 and discuss the case and talk about. 1960 01:37:30.520 --> 01:37:33.560 Her car, that along with his reviews. 1961 01:37:33.199 --> 01:37:34.520 He did exactly. 1962 01:37:35.239 --> 01:37:38.920 His reviews are they're pretty much stellar? I mean yes, 1963 01:37:39.359 --> 01:37:41.800 and I think he just screwed up. He jumped the gun. 1964 01:37:42.159 --> 01:37:44.199 I don't know if he needed to get this ticket 1965 01:37:44.239 --> 01:37:46.720 done to get paid quick. He really thought they were 1966 01:37:46.720 --> 01:37:49.479 going to pay, but I just don't find it. I 1967 01:37:49.720 --> 01:37:52.319 just don't find it the issue of the caller, and 1968 01:37:52.399 --> 01:37:54.680 we're going to stick. We're going to stick on this 1969 01:37:54.880 --> 01:37:56.079 like stink on. 1970 01:38:01.760 --> 01:38:05.039 Go with a sure thing Denver's Best roofer Excel Roofing 1971 01:38:05.159 --> 01:38:05.720 dot com. 1972 01:38:05.760 --> 01:38:08.319 You don't pay a cent until you're contenth. 1973 01:38:11.159 --> 01:38:14.359 Time for an insurance check up, free, no obligation comparison 1974 01:38:14.479 --> 01:38:18.039 call Compass Insurance paying too much your coverage at dozens 1975 01:38:18.039 --> 01:38:20.760 of insurance companies find out now three all three seven 1976 01:38:20.760 --> 01:38:23.159 to seven to one help. You'll think you're his only 1977 01:38:23.239 --> 01:38:25.720 customer when you choose Frank durand the real estate Man 1978 01:38:25.760 --> 01:38:29.199 dot com to list your home with Remax Alliance three 1979 01:38:29.199 --> 01:38:31.319 oh three nine two zero sixteen twenty two. 1980 01:38:34.239 --> 01:38:37.000 All right, three oh three seven one three A two 1981 01:38:37.079 --> 01:38:39.119 five five. Hey, we're going to have another hour to 1982 01:38:39.199 --> 01:38:41.880 go here in a few minutes to meet you. You 1983 01:38:41.880 --> 01:38:43.800 stepped out of the room. Give me your thoughts on 1984 01:38:43.840 --> 01:38:47.319 that whole uh call, though you're gonna be you're dealing directly. 1985 01:38:47.479 --> 01:38:49.920 You reached out to the warranty company or what were 1986 01:38:50.000 --> 01:38:50.840 were we at on that? 1987 01:38:51.520 --> 01:38:51.800 Well? 1988 01:38:51.920 --> 01:38:54.079 You know, uh, before I even stepped out of the room, 1989 01:38:54.119 --> 01:38:56.600 I sent an email to mister Nichols to see if 1990 01:38:56.640 --> 01:38:59.520 he's willing to release Chelsea's card back or without any 1991 01:38:59.520 --> 01:39:02.439 more pay Yeah, he already did collect one thousand dollars 1992 01:39:02.479 --> 01:39:05.880 from her, so I wanted to get some clarification on 1993 01:39:05.920 --> 01:39:07.319 that amount though. What was it for? 1994 01:39:07.479 --> 01:39:10.800 So I Alsa, are you in the room when I asked? 1995 01:39:11.000 --> 01:39:13.520 Yeah, And I spoke with Chelsea and she said that 1996 01:39:13.560 --> 01:39:17.239 he reached out to her after the repairs and said, 1997 01:39:17.279 --> 01:39:20.159 according to Chelsea, well, you know, they owe us the 1998 01:39:20.199 --> 01:39:22.800 insurance score. The warranty company owes about six and a 1999 01:39:22.840 --> 01:39:25.680 half thousand dollars, but times are tough. I could use 2000 01:39:25.680 --> 01:39:28.800 a little bit of cash to you know, with operating expenses, payroll, 2001 01:39:28.840 --> 01:39:29.439 things like that. 2002 01:39:29.640 --> 01:39:31.960 That's a odd thing to ask, It's an odd thing. 2003 01:39:32.560 --> 01:39:35.159 And so she said that, just as a show of 2004 01:39:35.199 --> 01:39:37.760 good faith, she did pay him a thousand dollars with 2005 01:39:37.800 --> 01:39:42.199 the expectation of getting reimbursed once the warranty company reimburses 2006 01:39:42.279 --> 01:39:44.319 Nicols on don't repair for the repair. 2007 01:39:44.439 --> 01:39:45.600 Yeah, so if. 2008 01:39:45.520 --> 01:39:48.279 We do, if you do end up helping her through 2009 01:39:48.319 --> 01:39:51.920 some of the paperwork and stuff with the small claims, 2010 01:39:51.960 --> 01:39:54.560 at least pointing out where the paperwork is stuff like that, 2011 01:39:56.479 --> 01:39:59.119 you'd probably go for seven thousand, I would well. 2012 01:39:58.960 --> 01:40:01.800 Six and a half. She so the bill for the 2013 01:40:01.880 --> 01:40:04.439 repairs came to six and approximately six and a half 2014 01:40:04.479 --> 01:40:07.520 thousand dollars. Yeah, she paid them a thousand dollars as 2015 01:40:07.560 --> 01:40:11.319 a favor, kind of an advance, and so she still owes. 2016 01:40:11.359 --> 01:40:13.760 According to Nichols, she owes about five and a half thousand. 2017 01:40:13.800 --> 01:40:16.159 You know what's interesting about this, what's the value of 2018 01:40:16.159 --> 01:40:16.760 that car? 2019 01:40:17.640 --> 01:40:21.479 Oh uh, well, this was like a big Chevy suburban. 2020 01:40:21.600 --> 01:40:23.319 I wonder what we paid for it because I just 2021 01:40:23.359 --> 01:40:27.960 thought of something. I mean, she's gonna sue. I didn't 2022 01:40:28.000 --> 01:40:30.600 even think about this. How do you sue for something 2023 01:40:30.600 --> 01:40:33.239 you didn't pay? You're suing for your car back. 2024 01:40:33.479 --> 01:40:35.800 Yeah, that's I believe that's called a replevant action. 2025 01:40:36.000 --> 01:40:37.640 I don't believe that's going to happen. 2026 01:40:37.800 --> 01:40:38.399 Small claim. 2027 01:40:38.520 --> 01:40:40.439 I was going to say, I don't think that's gonna happen. 2028 01:40:40.439 --> 01:40:41.239 She has tall claim. 2029 01:40:41.319 --> 01:40:43.840 Yeah, she's gonna have to go to at least county courts, 2030 01:40:43.960 --> 01:40:46.039 if not even district court to get her car back. 2031 01:40:46.239 --> 01:40:49.640 You know, I just thought of that. I'm thinking what 2032 01:40:49.720 --> 01:40:52.000 I guess where my brain was, is you pay the 2033 01:40:52.039 --> 01:40:54.359 six grand, you get your car back, then you sue 2034 01:40:54.399 --> 01:40:54.800 them and. 2035 01:40:54.720 --> 01:40:57.479 Then you do what She just takes them to small claims, 2036 01:40:57.560 --> 01:41:01.000 then uses the small claims to pay them if she wins. 2037 01:41:01.159 --> 01:41:05.760 Well, but she because she hasn't paid anything. Hey, who's 2038 01:41:05.800 --> 01:41:08.159 our attorney? Our car Lemon law? 2039 01:41:08.960 --> 01:41:10.000 Uh Raina bias? 2040 01:41:10.119 --> 01:41:12.079 I wonder if i'd like to ask her, can you 2041 01:41:12.119 --> 01:41:15.319 see if we can get Raina on Kelly for next hour? 2042 01:41:16.560 --> 01:41:21.159 I didn't think that out, and she's not going to 2043 01:41:21.239 --> 01:41:25.159 have money for a full blown attorney, although I'll ask 2044 01:41:25.359 --> 01:41:27.239 Na what she would do. I think that's going to 2045 01:41:27.319 --> 01:41:33.039 be good information, but I think the public opinion and 2046 01:41:33.119 --> 01:41:34.920 you tell me when to pull the trigger on that. 2047 01:41:34.960 --> 01:41:36.720 To Mietri, I'm going to leave that up to you. 2048 01:41:36.840 --> 01:41:37.119 Thank you. 2049 01:41:37.560 --> 01:41:39.640 I'd like to give mister Nichols just a little bit 2050 01:41:39.640 --> 01:41:41.680 more time to respond to my email, Okay, I mean 2051 01:41:41.720 --> 01:41:43.960 I realize he's a mechanic, so he doesn't sit in 2052 01:41:44.000 --> 01:41:46.800 front of the computer all day long. Sure, but you 2053 01:41:46.840 --> 01:41:49.920 know my goal is to have resolution tomorrow. No later 2054 01:41:50.000 --> 01:41:51.640 than tomorrow, because tomorrow's car days. 2055 01:41:51.680 --> 01:41:53.760 And you mean resolution whether or not he's going to 2056 01:41:53.800 --> 01:41:54.520 cut the car loose. 2057 01:41:54.720 --> 01:41:55.159 Yeah. 2058 01:41:55.239 --> 01:41:57.600 Yeah, So if he doesn't respond to my email, I'll 2059 01:41:57.600 --> 01:41:59.560 give him a call this afternoon, see if he'll take 2060 01:41:59.560 --> 01:42:01.199 my call and ask him the same question. 2061 01:42:01.560 --> 01:42:04.720 Hey, did you guys see that? Uh, the Epstein files 2062 01:42:04.760 --> 01:42:05.640 could be out today. 2063 01:42:05.920 --> 01:42:06.880 They are out today. 2064 01:42:07.159 --> 01:42:08.159 Did you see any yet? 2065 01:42:08.720 --> 01:42:12.039 No, they just released what they're calling Phase one. Oh 2066 01:42:12.079 --> 01:42:14.560 what the hell's that? Well, they're probably going to scour 2067 01:42:14.640 --> 01:42:17.640 the rest. But uh, it's a binder that they handed 2068 01:42:17.680 --> 01:42:20.239 out at the White House to members of the New Press, 2069 01:42:20.880 --> 01:42:25.840 and that's Phase one, actually says on the binder, Phase 2070 01:42:25.880 --> 01:42:27.399 one release Phase one. 2071 01:42:27.920 --> 01:42:30.640 I wonder, like, I wonder if Phase one's going to 2072 01:42:30.720 --> 01:42:31.439 have the names. 2073 01:42:31.520 --> 01:42:33.079 I'm dying for the names. 2074 01:42:33.359 --> 01:42:33.840 Yeah, we don't. 2075 01:42:33.880 --> 01:42:35.119 I'm going to name names. 2076 01:42:35.760 --> 01:42:36.079 He too. 2077 01:42:36.159 --> 01:42:37.079 I can't wait to see this. 2078 01:42:37.119 --> 01:42:38.560 Do you think Clinton will be on there? 2079 01:42:39.039 --> 01:42:40.880 At least twenty thirty times? 2080 01:42:40.960 --> 01:42:41.359 Hillary? 2081 01:42:41.840 --> 01:42:44.560 Yeah, and then her husband, however, maybe her hands. 2082 01:42:44.960 --> 01:42:47.760 They were both on the plane. It's going to be amazing. 2083 01:42:47.800 --> 01:42:49.760 Wouldn't it be wild if Trump was on there? 2084 01:42:50.479 --> 01:42:52.119 I don't think Trump was on it. In fact, I 2085 01:42:52.159 --> 01:42:53.279 know there was a picture. 2086 01:42:53.439 --> 01:42:55.479 I know there was a picture of him and Epstein 2087 01:42:55.560 --> 01:42:58.199 back in New York at some point. But Epstein knew 2088 01:42:58.319 --> 01:43:02.479 every businessman, every pile adician known demand. He donated to 2089 01:43:02.720 --> 01:43:03.159 all of it. 2090 01:43:03.239 --> 01:43:05.720 Yeah, he was well financed and well connected. I do 2091 01:43:05.800 --> 01:43:09.760 know that Trump banned Epstein from Maro Lago way back 2092 01:43:09.800 --> 01:43:14.479 in two thousand and seven. Wow, because of Epstein's inappropriate 2093 01:43:14.560 --> 01:43:17.800 interaction with one of the member's daughters of the car. 2094 01:43:17.840 --> 01:43:19.920 Oh my god, that's crazy. 2095 01:43:20.039 --> 01:43:22.359 I mean perfect with a capital pe. 2096 01:43:22.560 --> 01:43:23.800 All right, everybody holds tight. 2097 01:43:23.880 --> 01:43:30.840 Three oh three Martino, go with a sure thing Denver's 2098 01:43:30.880 --> 01:43:33.159 best roofer Excel Roofing dot com. 2099 01:43:33.199 --> 01:43:34.920 You don't pay a cent until you're. 2100 01:43:34.840 --> 01:43:41.800 Contenth time for an insurance checkup free, no obligation comparison 2101 01:43:41.920 --> 01:43:45.479 call Compass Insurance paying too much your coverage at dozens 2102 01:43:45.479 --> 01:43:48.199 of insurance companies find out now three oh three seven 2103 01:43:48.239 --> 01:43:50.600 to seven to one help. You'll think you're his only 2104 01:43:50.680 --> 01:43:53.159 customer when you choose Frank durand the real estate Man 2105 01:43:53.199 --> 01:43:56.640 dot com to list your home with Remax Alliance three 2106 01:43:56.640 --> 01:44:05.520 oh three nine two zero sixteen twenty two. 2107 01:44:04.319 --> 01:44:06.880 Ripped news. 2108 01:44:08.840 --> 01:44:09.720 So you don't have. 2109 01:44:11.880 --> 01:44:17.760 Come running success as we can. Shooter's gonna help coming. 2110 01:44:19.079 --> 01:44:24.880 This is the Troubleshooter Show. No Tom Martinez, Welcome. 2111 01:44:24.600 --> 01:44:26.760 Welcome to the only show of it's kind. We're here 2112 01:44:26.760 --> 01:44:30.760 to solve problems. Answer questions, take complaints. Where a consumer show, 2113 01:44:30.800 --> 01:44:33.840 we talk about everything consumer related. We go after the 2114 01:44:33.880 --> 01:44:37.079 bad guys. We try to help businesses make the right 2115 01:44:37.159 --> 01:44:40.479 decision when maybe they're thinking is a little cloudy. 2116 01:44:40.520 --> 01:44:41.640 We do all kinds of things. 2117 01:44:41.680 --> 01:44:46.119 We love educating our audience as well. Today in studio, 2118 01:44:46.840 --> 01:44:50.000 Chris Console with discount bath dot com. Chris, you and 2119 01:44:50.079 --> 01:44:52.760 your partner own discount Bath. Yep, and you both came 2120 01:44:52.840 --> 01:44:54.560 from contractors. 2121 01:44:54.920 --> 01:44:55.640 Yeah, pretty much. 2122 01:44:55.680 --> 01:44:57.800 I mean forever, what did you do anything? 2123 01:44:58.000 --> 01:45:00.920 Stephen was in the closet, redesigned business before he was 2124 01:45:00.960 --> 01:45:01.680 in the bathrooms. 2125 01:45:03.039 --> 01:45:04.039 It's still the same thing. 2126 01:45:04.119 --> 01:45:05.880 Yeah, it's the same thing. He never did the work. 2127 01:45:05.920 --> 01:45:06.760 I've done the work. 2128 01:45:07.920 --> 01:45:09.079 So you've swung the ham. 2129 01:45:09.159 --> 01:45:11.560 I've swung the hammer and cut the tile and yeah, 2130 01:45:11.720 --> 01:45:12.119 done all that. 2131 01:45:12.319 --> 01:45:15.000 And you guys opened discount or started discount bath to 2132 01:45:15.039 --> 01:45:17.000 get correct How did you get that domain? 2133 01:45:17.039 --> 01:45:18.720 Discount path? We got lucky. 2134 01:45:18.880 --> 01:45:21.439 Actually, Steven texted me at I don't know, like nine 2135 01:45:21.479 --> 01:45:24.159 o'clock at night and he's like, hey, discount bath. 2136 01:45:24.000 --> 01:45:25.079 Dot COM's available. 2137 01:45:25.199 --> 01:45:27.800 How much was it? It was fifteen hundred bucks. Okay, 2138 01:45:27.920 --> 01:45:29.720 so you paid a few bucks for it. Yeah, but 2139 01:45:29.800 --> 01:45:31.479 that's a hell of a deal. I bet right now 2140 01:45:31.520 --> 01:45:33.800 you could probably sell that for ten to fifteen. 2141 01:45:33.960 --> 01:45:36.840 Yeah, we were pretty excited to get it, so that's 2142 01:45:36.960 --> 01:45:38.079 very cool. It fit our. 2143 01:45:38.039 --> 01:45:40.920 Business philosophy and it was available and that's you know, 2144 01:45:41.199 --> 01:45:43.680 it's just everything lined up and we got lucky with 2145 01:45:43.720 --> 01:45:44.000 that one. 2146 01:45:44.039 --> 01:45:46.319 I think sometimes, what do they say? Kisma? 2147 01:45:46.920 --> 01:45:47.840 What is that? 2148 01:45:47.840 --> 01:45:48.359 That means? 2149 01:45:48.479 --> 01:45:49.640 I'm not actually sure? 2150 01:45:50.239 --> 01:45:50.800 Kis matt? 2151 01:45:51.039 --> 01:45:54.359 Kismet ki Matt? What does that mean? Technically? It means 2152 01:45:54.399 --> 01:45:57.800 it's just meant to be right? Fate? Yeah, fate? Okay, 2153 01:45:57.880 --> 01:45:59.920 all right, that's not like you've never heard that before. 2154 01:46:00.239 --> 01:46:01.039 That's a new one on me. 2155 01:46:01.119 --> 01:46:03.720 I like, what's the one my uh dogma ran or 2156 01:46:03.760 --> 01:46:05.119 my karma ran over my dogma? 2157 01:46:05.279 --> 01:46:06.840 That's me No, I'm just kidding. 2158 01:46:06.920 --> 01:46:11.079 What were you? Suzanne was asking me, what is it? 2159 01:46:11.600 --> 01:46:15.520 Tuma makamba hakuna matata? Mark, would you say it again? 2160 01:46:15.640 --> 01:46:19.000 Hakuna matata hakuna matata. 2161 01:46:19.359 --> 01:46:21.159 And it means no problems. 2162 01:46:21.039 --> 01:46:25.640 Means no problems in Swahili in Swahili, but what you're 2163 01:46:25.760 --> 01:46:29.159 when you're in Africa. Yeah, the guy told me, he's like, 2164 01:46:29.640 --> 01:46:32.359 it means no problem for the person telling you that, 2165 01:46:32.399 --> 01:46:34.039 but it means one for you most. 2166 01:46:33.840 --> 01:46:39.079 Likely Wow, that's uh, that's a little different problem for me. Now. 2167 01:46:39.119 --> 01:46:41.239 To me, it sounds like something you'd hear on the 2168 01:46:41.239 --> 01:46:43.359 Lion King. Am I crazy? 2169 01:46:44.239 --> 01:46:48.119 How this all came about was Chris was so gracious 2170 01:46:48.119 --> 01:46:50.279 with me when I had to reschedule, and I'm like, 2171 01:46:50.359 --> 01:46:51.119 I'm so sorry. 2172 01:46:51.119 --> 01:46:52.560 He said matata. 2173 01:46:53.199 --> 01:46:56.039 He says hakuna matata, And oh, so you meant that's 2174 01:46:56.079 --> 01:46:56.920 it was a problem. 2175 01:46:56.920 --> 01:46:59.319 Not a problem for you, but it might be my problem. 2176 01:47:01.920 --> 01:47:03.359 Why do you reschedule them? 2177 01:47:03.880 --> 01:47:04.880 Uh? 2178 01:47:05.239 --> 01:47:07.560 I forget now, it was a few weeks ago. There 2179 01:47:07.600 --> 01:47:11.000 was a conflict. I think, Oh, because we were going 2180 01:47:11.039 --> 01:47:13.359 to be out of town. No one was going to 2181 01:47:13.359 --> 01:47:13.960 be in studio. 2182 01:47:14.119 --> 01:47:16.079 Oh so you would have been here all by yourself 2183 01:47:16.079 --> 01:47:16.720 doing the show. 2184 01:47:16.880 --> 01:47:18.600 Yeah, that would have been a problem for me. 2185 01:47:20.039 --> 01:47:22.880 You know, guys, over the break we were talking about 2186 01:47:22.880 --> 01:47:27.359 Doge and you running a business. I've run a lot 2187 01:47:27.359 --> 01:47:30.279 of businesses. I still can't understand why anybody would have 2188 01:47:30.359 --> 01:47:34.319 a problem with what's going on. And honestly, I do 2189 01:47:34.399 --> 01:47:38.119 want to ask you, Chris, what do you make of it? 2190 01:47:38.239 --> 01:47:38.640 Right now? 2191 01:47:39.079 --> 01:47:41.399 A lot of people might say, oh, it's going too fast. 2192 01:47:41.479 --> 01:47:44.159 I don't like I don't like this. The richest man 2193 01:47:44.199 --> 01:47:47.159 in the world trying to cut costs for our government 2194 01:47:47.359 --> 01:47:51.520 or I mean, everybody's heard everything. And I hate asking 2195 01:47:51.560 --> 01:47:53.520 you when you're in like this because you know you 2196 01:47:54.159 --> 01:47:58.119 sell bathrooms to everybody on both sides. Absolutely, but honestly, 2197 01:47:58.199 --> 01:48:01.640 just from a business standpoint, back when I had my 2198 01:48:01.680 --> 01:48:04.960 good years, if I could have someone come in and 2199 01:48:05.079 --> 01:48:08.319 go through every shop, go through payroll, go through all 2200 01:48:08.359 --> 01:48:12.640 my suppliers, go through my taxes, go through everything, and 2201 01:48:12.800 --> 01:48:15.600 make suggestions, I mean I'd be so open to that. 2202 01:48:15.680 --> 01:48:16.439 It's crazy. 2203 01:48:16.680 --> 01:48:17.560 At no charge. 2204 01:48:17.600 --> 01:48:19.399 By the way, yeah, I know, well he is the 2205 01:48:19.520 --> 01:48:21.279 richest man in the world. I don't even know what 2206 01:48:21.399 --> 01:48:23.119 you pay the richest man in the world. 2207 01:48:23.680 --> 01:48:24.840 Yeah, you know. 2208 01:48:24.920 --> 01:48:29.159 So I like your point because companies hire consultants all 2209 01:48:29.199 --> 01:48:31.880 the time to come in and say where can we save? Yeah, 2210 01:48:32.279 --> 01:48:34.760 how do you have a problem anybody have a problem 2211 01:48:34.800 --> 01:48:39.119 with him looking or the group looking at where's the waste, 2212 01:48:39.199 --> 01:48:42.880 where's the fraud, where's the misuse? How can we cut costs? 2213 01:48:42.960 --> 01:48:45.359 It's what they're mad about is what's being found. 2214 01:48:45.840 --> 01:48:48.760 Well, they are mad about what's being found. But some 2215 01:48:48.800 --> 01:48:51.520 of the arguments, some of the cost cutting, like let's 2216 01:48:51.600 --> 01:48:55.600 talk about what is a usaid usaid, I'm not even 2217 01:48:55.600 --> 01:48:58.079 sure which way you're supposed to say it, but some 2218 01:48:58.199 --> 01:49:04.520 of the things they found in that agency that I 2219 01:49:04.560 --> 01:49:06.840 don't even want to get into it. We've all heard it. 2220 01:49:06.920 --> 01:49:10.960 I mean, they're talking about like a gay play in 2221 01:49:11.000 --> 01:49:15.840 some country you give fifty thousand two I don't know, 2222 01:49:15.920 --> 01:49:18.279 I mean name some of them. I didn't pull them 2223 01:49:18.359 --> 01:49:20.439 up online to look at. But I mean, what do 2224 01:49:20.479 --> 01:49:22.880 you guys remember some of the really outrageous ones. 2225 01:49:23.039 --> 01:49:26.560 Yeah, I remember the comic book about transgenders and prew 2226 01:49:26.840 --> 01:49:27.319 or one of. 2227 01:49:27.239 --> 01:49:32.520 Those transgender comic book. Here's one two point five million 2228 01:49:32.560 --> 01:49:36.720 for electric vehicles in Vietnam, forty seven thousand for a 2229 01:49:36.800 --> 01:49:40.640 transgender opera in Colombia. I don't even know, Like, I 2230 01:49:40.680 --> 01:49:44.880 don't even know how anybody in the world would find 2231 01:49:45.000 --> 01:49:49.960 anything alright with that, Unless literally, you pay zero taxes 2232 01:49:50.039 --> 01:49:52.880 and you live off the trough one hundred percent, then 2233 01:49:52.920 --> 01:49:55.880 you could care less where your money goes. But most 2234 01:49:55.880 --> 01:49:58.840 of us pay taxes of some sort, and to think 2235 01:49:58.880 --> 01:50:06.600 it went to l GBT activism in Guatemala and some 2236 01:50:06.680 --> 01:50:09.840 of these, a transgender comic book in Peru, I mean, 2237 01:50:09.880 --> 01:50:12.760 who would have Why would anybody like this? What's wrong 2238 01:50:12.800 --> 01:50:16.880 with showing everybody where this wasteful money's going and then 2239 01:50:16.920 --> 01:50:19.840 getting rid of it. Did you guys hear yesterday that 2240 01:50:19.960 --> 01:50:22.399 I think in I don't remember if it was the 2241 01:50:22.439 --> 01:50:27.159 Department of Justice, but they had like these chats going 2242 01:50:27.239 --> 01:50:29.359 on that were absolutely unbelievable. 2243 01:50:29.399 --> 01:50:31.960 It was the National Security Agency. 2244 01:50:31.600 --> 01:50:35.199 Oh even better, and it was like on internal stuff, 2245 01:50:35.640 --> 01:50:38.159 and they're talking about stuff like you know, how they 2246 01:50:38.199 --> 01:50:42.399 get aroused, and just the craziest stuff that. You know, 2247 01:50:42.840 --> 01:50:46.159 most people have never had any conversation like any of 2248 01:50:46.199 --> 01:50:50.840 these ever, and here they are talking internal government on 2249 01:50:50.920 --> 01:50:54.680 an internal government system. But people are mad all of 2250 01:50:54.720 --> 01:50:57.600 this is getting exposed. People like I'll even say my 2251 01:50:57.720 --> 01:51:02.560 parents are very upset that government officials are losing their job. 2252 01:51:03.199 --> 01:51:05.600 I mean, some of these people, we don't even know 2253 01:51:05.640 --> 01:51:08.600 if they exist. I know, people don't believe that that. 2254 01:51:08.640 --> 01:51:12.279 People didn't believe when they heard Social Security people are 2255 01:51:12.319 --> 01:51:14.720 still collecting it over the age of one hundred and fifty. 2256 01:51:14.880 --> 01:51:17.640 They simply don't believe at all. That's propaganda. It's simply 2257 01:51:17.680 --> 01:51:21.399 not true. It's pretty amazing. But I'd love to hear 2258 01:51:21.439 --> 01:51:27.439 from someone that really has common sense, disagrees with what's 2259 01:51:27.479 --> 01:51:30.760 going on, not a bunch of talking points that make 2260 01:51:30.880 --> 01:51:35.760 no sense. I just don't understand why anybody out there 2261 01:51:36.039 --> 01:51:38.159 would have an issue with it. Have you ever had 2262 01:51:38.159 --> 01:51:43.079 a conversation, I mean seriously with somebody that does no. 2263 01:51:43.319 --> 01:51:46.000 I've just been reading, you know, online, I've been reading 2264 01:51:46.039 --> 01:51:49.399 about the hysterical reaction that so many people are having 2265 01:51:49.439 --> 01:51:49.680 to this. 2266 01:51:49.960 --> 01:51:52.479 You know, I would not want to wake up and 2267 01:51:52.520 --> 01:51:54.439 not have a job, Don't get me wrong, but you 2268 01:51:54.479 --> 01:51:57.880 know I'll take I'll take one that drives me insane. 2269 01:51:58.000 --> 01:52:01.359 It's better now, And I've taken slack on this because 2270 01:52:01.399 --> 01:52:03.560 you know, I have an airwave here and I can 2271 01:52:03.680 --> 01:52:07.279 piss people off. But it's true. How much did I 2272 01:52:07.319 --> 01:52:10.439 hate the Franktown Post Office back in the day, Susan. 2273 01:52:10.399 --> 01:52:12.560 Well, I'm still not happy with them, Mark. 2274 01:52:12.600 --> 01:52:14.920 Yeah, they're a lot better now, but I mean it's 2275 01:52:14.960 --> 01:52:17.079 the worst service I ever had. We had a lady 2276 01:52:17.119 --> 01:52:18.760 that worked there. I mean she had to be one 2277 01:52:18.840 --> 01:52:22.239 hundred and twenty years old. If you ordered anything over 2278 01:52:22.359 --> 01:52:25.159 like eight pounds, you simply wouldn't get it. And worse 2279 01:52:25.199 --> 01:52:27.800 than that, they'd put a sticker. They'd take time to 2280 01:52:27.840 --> 01:52:30.479 go to your house and put a sticker saying you 2281 01:52:30.560 --> 01:52:33.920 missed your delivery for dog food. I'm like, my god, 2282 01:52:34.760 --> 01:52:37.840 I can order dog food from Amazon and everywhere else 2283 01:52:37.840 --> 01:52:40.760 in the world it gets delivered. But because you don't 2284 01:52:40.800 --> 01:52:42.800 want to pick up the dog food, now I got 2285 01:52:42.800 --> 01:52:44.880 to drive up and get it. Well, what was the 2286 01:52:44.920 --> 01:52:47.720 point of getting it delivered? There was no point in 2287 01:52:47.760 --> 01:52:50.439 getting it delivered. But when I finally caught her on 2288 01:52:50.560 --> 01:52:53.960 tape not even trying to deliver it, I said, nobody 2289 01:52:53.960 --> 01:52:56.680 in their right minds to sign for dog food. 2290 01:52:57.319 --> 01:52:58.239 What are you doing? 2291 01:52:58.359 --> 01:52:59.479 What is your problem? 2292 01:52:59.520 --> 01:52:59.720 Oh? 2293 01:52:59.800 --> 01:53:02.199 No no, So I call up Amazon. I said, do 2294 01:53:02.239 --> 01:53:04.119 they have to do I have to sign for my 2295 01:53:04.199 --> 01:53:06.359 dog food? They said no, they just drop it off 2296 01:53:06.880 --> 01:53:10.319 and it just never happened. And then she lied about it, 2297 01:53:10.359 --> 01:53:12.239 and I brought the video up and I showed the 2298 01:53:12.279 --> 01:53:16.359 post office person up there. Oh that's Joni. That's her. 2299 01:53:16.560 --> 01:53:19.960 She's just old, Like, what good's that gonna do. Then 2300 01:53:20.000 --> 01:53:22.159 you talk to your neighbors, they're like, well, you're lucky. 2301 01:53:22.159 --> 01:53:24.039 At least do you get a notice? We get nothing. 2302 01:53:25.239 --> 01:53:28.000 It's just crazy. I don't think the post office to 2303 01:53:28.079 --> 01:53:31.239 circle around should even be in existence. 2304 01:53:31.640 --> 01:53:32.840 It's a dinosaur. 2305 01:53:33.239 --> 01:53:36.800 You have ups FedEx email, you have everything else in 2306 01:53:36.840 --> 01:53:39.960 the world. Do any of you use a post office? Absolute? 2307 01:53:40.039 --> 01:53:40.399 Anything? 2308 01:53:40.600 --> 01:53:42.439 Absolutely? What do you see every day? 2309 01:53:42.840 --> 01:53:43.039 Well? 2310 01:53:43.079 --> 01:53:47.079 Everything from business communications to sending out my payments for 2311 01:53:47.680 --> 01:53:49.039 charge cards and utilities? 2312 01:53:49.079 --> 01:53:51.880 And what are you one hundred and six? Dimitri, who 2313 01:53:51.920 --> 01:53:55.720 the hell sends out a check? I do, Susan, do 2314 01:53:55.800 --> 01:53:59.159 we send out any checks? I'm just curious we actually do? 2315 01:53:59.600 --> 01:54:00.239 Like what? 2316 01:54:00.720 --> 01:54:04.640 Okay, he's probably listening, so don't be irritated at me. 2317 01:54:04.760 --> 01:54:08.199 Mikey Thomas, there's mister it guy. He will not let 2318 01:54:08.239 --> 01:54:10.560 me pay online. I have to send him a check. 2319 01:54:10.760 --> 01:54:11.960 Is she the only one? 2320 01:54:12.479 --> 01:54:13.840 Uh that we paid? 2321 01:54:13.880 --> 01:54:15.840 That I pay a check or that I send a check? 2322 01:54:15.960 --> 01:54:16.680 Send a check? 2323 01:54:17.479 --> 01:54:20.199 I think that's form businesses? 2324 01:54:20.720 --> 01:54:22.520 Yeah, our life insurance. 2325 01:54:23.520 --> 01:54:25.319 They still will only take a check. 2326 01:54:25.399 --> 01:54:28.239 They'll take an online payment, but you don't want to 2327 01:54:28.239 --> 01:54:30.319 pay the ten dollars fee, so I send them. 2328 01:54:30.279 --> 01:54:33.560 Checks and Mark My business only takes checks too. I 2329 01:54:33.560 --> 01:54:35.880 don't process credit cards because I don't want the security 2330 01:54:35.960 --> 01:54:39.039 risk of it. So I receive many, many, though not 2331 01:54:39.199 --> 01:54:42.239 enough checks for my customers. Chris, what do you think? 2332 01:54:43.520 --> 01:54:47.039 Same you check? I have to mail checks to some 2333 01:54:47.119 --> 01:54:48.399 of my vendors as. 2334 01:54:48.319 --> 01:54:50.680 Screw you all. I think we got to get rid 2335 01:54:50.720 --> 01:54:54.000 of the post Office altogether. Why not just use FedEx? 2336 01:54:54.199 --> 01:54:55.920 You're going to stay I it costs more than a stamp. 2337 01:54:56.039 --> 01:54:57.560 Yeah, I did use uh. 2338 01:54:59.319 --> 01:55:03.560 Even though they lose trillions of dollars, trillions of dollars 2339 01:55:03.600 --> 01:55:04.279 all the time. 2340 01:55:04.960 --> 01:55:06.560 We want to keep the post office. 2341 01:55:06.680 --> 01:55:09.359 But the alternative is not to lose trillions of dollars 2342 01:55:09.439 --> 01:55:11.960 all the time. The alternative is to fix the post office. 2343 01:55:12.039 --> 01:55:13.600 As would you go fix it, you would have to 2344 01:55:13.680 --> 01:55:15.640 charge what FedEx and UPS does. 2345 01:55:15.680 --> 01:55:18.680 Probably, Well, there are two Well, okay, first of all, 2346 01:55:18.720 --> 01:55:21.079 I don't think so because well and by the way, 2347 01:55:21.119 --> 01:55:23.319 even if we do have to charge more for stamps, 2348 01:55:23.319 --> 01:55:26.039 which I think that we should, it's a government service, 2349 01:55:26.399 --> 01:55:29.000 and there's nothing wrong with a government service and essential 2350 01:55:29.039 --> 01:55:32.279 service losing money, just like the police department does, the 2351 01:55:32.279 --> 01:55:34.640 fire department does, and the post. 2352 01:55:34.479 --> 01:55:37.760 Office nine point five billion in the last fiscal year. 2353 01:55:38.239 --> 01:55:40.760 Yeah, that's a lot of money. But that can be fixed. 2354 01:55:40.800 --> 01:55:42.119 That could be reduced quite a bit. 2355 01:55:42.720 --> 01:55:43.000 Wow. 2356 01:55:43.279 --> 01:55:46.159 I think you could privatize it and someone could actually 2357 01:55:46.279 --> 01:55:48.399 run it like a real business. But it still comes 2358 01:55:48.399 --> 01:55:50.159 down to this, You're going to have to spend more 2359 01:55:50.159 --> 01:55:52.760 on a stamp. You're going to have to that's fine. 2360 01:55:53.079 --> 01:55:57.640 Or come into the twentieth century, guys and not send 2361 01:55:57.640 --> 01:56:01.399 out checks. There is these things called ace, there's wires, 2362 01:56:01.600 --> 01:56:04.239 there's credit cards. There's a million ways to send money. 2363 01:56:04.359 --> 01:56:06.399 If it's a crypto, the guy on the other end 2364 01:56:06.439 --> 01:56:08.359 has to be up to date in order to do it. 2365 01:56:08.800 --> 01:56:11.279 That goes back to Thomas. I mean this guy. I 2366 01:56:11.640 --> 01:56:13.880 don't know why he won't he needs a check. I 2367 01:56:13.920 --> 01:56:16.239 find it insane. You know what I say, don't pay 2368 01:56:16.279 --> 01:56:16.880 him anymore. 2369 01:56:16.960 --> 01:56:17.640 I'm just kidding. 2370 01:56:18.520 --> 01:56:20.520 It is kind of funny. He's our it guy. 2371 01:56:21.479 --> 01:56:23.359 That is what's really comical about it. 2372 01:56:23.439 --> 01:56:26.760 Mark, He's our it guy, and I can't pay him online? 2373 01:56:27.760 --> 01:56:29.640 You can't three O three seven one three A two 2374 01:56:29.680 --> 01:56:33.520 five five. Hey Phil Wich, you're comment on federal grants. 2375 01:56:34.319 --> 01:56:40.279 Hey Mark, I uh been drinking. 2376 01:56:40.920 --> 01:56:45.359 Drink and yeah I have Hey Mark, listen, hold. 2377 01:56:45.239 --> 01:56:48.239 On, let me your gem of wisdom. I cannot miss 2378 01:56:48.239 --> 01:56:49.920 and I got to take a break. He'll be up next, 2379 01:56:49.920 --> 01:56:52.000 Phil three oh three Martino. 2380 01:56:57.399 --> 01:57:00.680 Go with a sure thing. Denver's best ruffer sell roofing 2381 01:57:00.760 --> 01:57:03.399 dot com. You don't pay a cent until you're content. 2382 01:57:06.760 --> 01:57:09.960 Time for an insurance check up free no obligation comparison 2383 01:57:10.079 --> 01:57:13.640 call Compass Insurance paying too much your coverage at dozens 2384 01:57:13.640 --> 01:57:16.399 of insurance companies. Find out now three all three seven 2385 01:57:16.479 --> 01:57:19.319 seven to one help. You'll think you're his only customer 2386 01:57:19.319 --> 01:57:21.600 when you choose Frank durand the real estate man dot 2387 01:57:21.600 --> 01:57:24.920 com to list your home with Remax Alliance three all 2388 01:57:24.960 --> 01:57:26.880 three nine two zero sixteen twenty two. 2389 01:57:29.199 --> 01:57:32.239 Hi three oh three seven one three eight two five five, 2390 01:57:32.239 --> 01:57:34.359 we get a couple of lines open three oh three, Martino. 2391 01:57:34.439 --> 01:57:37.720 We've been touching on all kinds of topics today. 2392 01:57:37.840 --> 01:57:38.239 For sure. 2393 01:57:38.600 --> 01:57:42.600 I've got somewhat a good news. So Kelly came in 2394 01:57:42.720 --> 01:57:48.000 during the break and the owner of that repair shop 2395 01:57:49.359 --> 01:57:51.720 would like to talk to someone here off air, So 2396 01:57:51.880 --> 01:57:54.520 Dimitri's gonna do that. Hopefully we have a good update 2397 01:57:54.560 --> 01:57:57.560 on that, but we'll see what happens. Let's go back 2398 01:57:57.600 --> 01:58:01.920 to Phil. Phil, go ahead with your comment on federal brands. 2399 01:58:02.039 --> 01:58:09.359 Hey, Mark, I just finished my last drink for today. Hey, listen, I. 2400 01:58:09.239 --> 01:58:12.840 Got to ask you, in all honesty, what time do 2401 01:58:12.880 --> 01:58:14.039 you generally go to sleep? 2402 01:58:15.840 --> 01:58:17.479 Oh about midnight? 2403 01:58:17.960 --> 01:58:18.439 Huh? 2404 01:58:18.439 --> 01:58:20.640 But you finish your last drink at one point thirty. 2405 01:58:21.520 --> 01:58:22.039 That's right. 2406 01:58:22.600 --> 01:58:23.680 Well, that's interesting. 2407 01:58:23.800 --> 01:58:27.760 That's that's it, Hey, Mark, yes, listen, Yes, the government 2408 01:58:28.239 --> 01:58:30.720 paid me twenty nine million dollars. 2409 01:58:30.880 --> 01:58:33.399 Yeah, sure they didn't for the year. 2410 01:58:33.800 --> 01:58:35.199 Yeah, for research. 2411 01:58:35.640 --> 01:58:37.319 Great on. 2412 01:58:39.159 --> 01:58:42.600 Why does cockroaches have legs? 2413 01:58:42.800 --> 01:58:43.920 Why do they have legs? 2414 01:58:43.920 --> 01:58:49.680 Pill because they need them to cross the border. 2415 01:58:51.479 --> 01:58:58.960 Out ouch Phil. That's not nice. I mean, my god, man, 2416 01:58:59.760 --> 01:59:02.159 that that's uh. 2417 01:59:02.199 --> 01:59:03.000 I'm at a loss for. 2418 01:59:06.199 --> 01:59:09.119 It wasn't It wasn't funny, but it also was like, 2419 01:59:09.239 --> 01:59:14.239 a little uh insensitive, wouldn't you guys? 2420 01:59:14.399 --> 01:59:16.359 And you're a sensitive person, Mark. 2421 01:59:16.279 --> 01:59:22.720 I am, especially while I'm watching next on nine news, Mary, 2422 01:59:22.760 --> 01:59:23.760 what's going on with you? 2423 01:59:26.079 --> 01:59:29.680 I need somebody to tell me. I'm getting rid of 2424 01:59:29.720 --> 01:59:30.279 direct TV. 2425 01:59:30.680 --> 01:59:34.600 Thank god, That's what I'm saying. You know, I had 2426 01:59:34.600 --> 01:59:37.279 a conversation last night with a good friend of mine. 2427 01:59:38.000 --> 01:59:41.119 He's a little older than me, and he still has 2428 01:59:41.880 --> 01:59:45.199 a Comcast Exfinity and I was shocked by it. But 2429 01:59:45.600 --> 01:59:48.079 so you're going to get rid of direct TV? Go ahead. 2430 01:59:50.600 --> 01:59:53.880 When I've asked people, they say, well, get a fire stick. 2431 01:59:54.119 --> 01:59:55.159 Yeah, okay, then. 2432 01:59:55.079 --> 01:59:55.640 What do I do? 2433 01:59:56.359 --> 01:59:56.600 Well? 2434 01:59:56.680 --> 01:59:58.199 Do you have internet at your house? 2435 01:59:59.239 --> 02:00:01.840 Thank god? We finally got decent internet. 2436 02:00:02.079 --> 02:00:05.279 Yeah, if you got decent internet, all the firestick is 2437 02:00:05.279 --> 02:00:09.000 is basically something that holds apps. It's a computer, so 2438 02:00:09.079 --> 02:00:15.039 you can download Hulu, YouTube TV, Netflix, Hbo, Cinemax, Disney 2439 02:00:15.079 --> 02:00:17.960 and the list just goes on forever in a day, 2440 02:00:18.039 --> 02:00:20.600 quite frankly. And there's a lot of free stuff you 2441 02:00:20.640 --> 02:00:23.920 can watch, just like you're used to with commercials. Now 2442 02:00:24.000 --> 02:00:26.319 there can be some live stuff and you got to 2443 02:00:26.319 --> 02:00:28.960 watch commercials and there's no cost to it. So it 2444 02:00:29.079 --> 02:00:31.720 really depends on what you want, Mary, I mean, do 2445 02:00:31.760 --> 02:00:33.199 you want local stuff? 2446 02:00:33.239 --> 02:00:33.920 What do you want? 2447 02:00:35.000 --> 02:00:35.119 Well? 2448 02:00:35.159 --> 02:00:39.159 I want local and like what I have, like with 2449 02:00:39.880 --> 02:00:43.560 upper channels, so you know, I Animal Planet and all that. 2450 02:00:43.800 --> 02:00:46.399 Are you on which ones or which ones? 2451 02:00:46.520 --> 02:00:46.800 Dude? 2452 02:00:47.600 --> 02:00:55.239 Live TV? Well, Hulu does live. We have YouTube TV Live. 2453 02:00:55.359 --> 02:00:59.960 That's the one I would personally get. And then there's 2454 02:01:00.159 --> 02:01:00.840 Link Tier. 2455 02:01:01.840 --> 02:01:04.439 We have Brent Tier right now for our internet because 2456 02:01:05.319 --> 02:01:07.119 thank god we finally got it and I got rid 2457 02:01:07.199 --> 02:01:07.760 of Hughes neet. 2458 02:01:08.640 --> 02:01:10.319 Oh do you live in the middle of nowhere? 2459 02:01:10.439 --> 02:01:10.520 What? 2460 02:01:11.479 --> 02:01:14.399 Yeah, huh, we're out in the country. 2461 02:01:14.680 --> 02:01:17.840 Do you pay per megabyte or you just pay one 2462 02:01:17.960 --> 02:01:21.399 cost per I just don't want you doing something that's 2463 02:01:21.439 --> 02:01:24.239 going to cost you a fortune. So when you pay 2464 02:01:24.279 --> 02:01:26.560 for your internet, is it one price per month? No 2465 02:01:26.600 --> 02:01:30.520 matter what Yeah, Okay, then you're fine. So I would 2466 02:01:30.520 --> 02:01:32.960 look at honestly, if you want all the stuff and 2467 02:01:33.039 --> 02:01:36.760 a good DVR and something that works everywhere, meaning it'll 2468 02:01:36.760 --> 02:01:40.119 work on your cell phone if you're anywhere, at an 2469 02:01:40.119 --> 02:01:42.560 airport or at a restaurant you could watch TV if 2470 02:01:42.600 --> 02:01:45.159 you want it, or at a hotel or on your 2471 02:01:45.359 --> 02:01:50.319 computer anywhere. I'd look at YouTube TV. It's eighty five 2472 02:01:51.000 --> 02:01:53.319 it's eighty five bucks a month. How much you spending 2473 02:01:53.399 --> 02:01:58.520 for direct TV right now? Yeah, so you're going to 2474 02:01:58.600 --> 02:02:01.039 save quite a bit of money. Believe you're gonna have 2475 02:02:01.079 --> 02:02:03.960 more channels. You're gonna have all the locals, you're gonna 2476 02:02:04.000 --> 02:02:07.239 have you know, uh nine seven four Fox, you're gonna 2477 02:02:07.239 --> 02:02:10.239 have all that stuff. You're gonna have Animal Planet, You're 2478 02:02:10.239 --> 02:02:12.479 gonna have all the stuff you're used to and probably 2479 02:02:12.479 --> 02:02:13.159 a little more. 2480 02:02:14.119 --> 02:02:16.439 Okay, So that would be the way to go. 2481 02:02:16.560 --> 02:02:18.920 Then is with the YouTube? 2482 02:02:19.680 --> 02:02:19.880 Yeah? 2483 02:02:19.960 --> 02:02:22.600 I like YouTube? Now, Hulu does the same thing. What 2484 02:02:22.640 --> 02:02:24.600 do you guys use anybody? 2485 02:02:25.319 --> 02:02:25.439 Uh? 2486 02:02:26.079 --> 02:02:28.319 Have Netflix and Amazon Prime? 2487 02:02:28.520 --> 02:02:29.239 That's all you need? 2488 02:02:29.960 --> 02:02:30.319 Yeah? 2489 02:02:30.399 --> 02:02:31.640 Yeah, how about you Dragon? 2490 02:02:32.439 --> 02:02:34.600 Say that again? Sorry Kelly was talking to no problem. 2491 02:02:34.640 --> 02:02:36.600 What what do you have for TV at your househole? 2492 02:02:36.640 --> 02:02:38.880 Live TV? At any you. 2493 02:02:38.800 --> 02:02:43.039 Don't, well, I mean other than the Hulu like Netflix 2494 02:02:43.079 --> 02:02:44.279 and Amazon and whatnot. 2495 02:02:44.319 --> 02:02:44.520 Yeah. 2496 02:02:44.600 --> 02:02:46.399 Yeah, but so I'm saying you don't. You don't have 2497 02:02:46.479 --> 02:02:48.960 live TV, basically a Hulu Live version. 2498 02:02:49.039 --> 02:02:51.119 So we pay like seventy bucks for this. Oh yeah, 2499 02:02:51.239 --> 02:02:51.720 live TV. 2500 02:02:51.960 --> 02:02:54.359 So what do you like? Have you ever tried YouTube? 2501 02:02:55.000 --> 02:02:57.079 We compared because when we get we got rid of 2502 02:02:57.119 --> 02:03:00.520 direct TV, but a year and a half ago, compare 2503 02:03:00.600 --> 02:03:05.079 the channels that are offered by both YouTube TV Hulu Live, 2504 02:03:05.159 --> 02:03:07.800 and we just found that Hulu Live worked better for us. 2505 02:03:07.960 --> 02:03:10.159 Yeah, so here's why I went with YouTube. I had 2506 02:03:10.239 --> 02:03:14.760 Hulu Live forever and Mary listen to this because Hulu's 2507 02:03:14.800 --> 02:03:18.600 a little cheaper. But Suzanna and I travel all the time, 2508 02:03:18.680 --> 02:03:21.359 so I take my firestick and I'll plug it into 2509 02:03:21.439 --> 02:03:24.960 a hotel TV, or I'll be in an RV and 2510 02:03:25.079 --> 02:03:27.800 I'll plug it into the TV and the RV. Hulu 2511 02:03:27.880 --> 02:03:31.560 only allows you to change your zip code two or 2512 02:03:31.600 --> 02:03:34.800 three times a year, meaning if we go to a 2513 02:03:34.840 --> 02:03:38.479 different state every week, I'm not gonna have TV in 2514 02:03:38.520 --> 02:03:41.800 a couple of weeks. So that's why I went with YouTube. 2515 02:03:41.840 --> 02:03:45.760 YouTube YouTube you can use anywhere at any time, but 2516 02:03:45.840 --> 02:03:48.680 it costs a little more, so Hulu Live might be 2517 02:03:48.720 --> 02:03:51.159 a good one for you, like Dragon has and then 2518 02:03:51.319 --> 02:03:54.159 Sling is pretty cheap. Here's the other thing you can do. 2519 02:03:54.640 --> 02:03:57.600 They Once you have that firestick plugged in, you can 2520 02:03:57.680 --> 02:04:00.760 download all these apps. All of them have a free trial. 2521 02:04:01.000 --> 02:04:03.640 You might try out Hulu for the free seven days, 2522 02:04:04.000 --> 02:04:07.159 YouTube for the free seven days, Sling for the free 2523 02:04:07.199 --> 02:04:10.640 seleven days, and I'm pretty sure the new one that's free, 2524 02:04:11.399 --> 02:04:15.159 I want to say, it's called Pluto p l Uto, 2525 02:04:15.720 --> 02:04:19.479 and I think, yeah, Pluto is free, Silo or Pluto. 2526 02:04:19.760 --> 02:04:23.000 Well that's another one. Filo actually is great for sports. 2527 02:04:23.840 --> 02:04:27.239 But Pluto TV, yep, all the channels are for free, 2528 02:04:27.640 --> 02:04:32.840 hundreds of channels, hundreds for free Pluto TV. So once 2529 02:04:32.880 --> 02:04:35.479 you get that fire stick, you're opening your whole world 2530 02:04:35.560 --> 02:04:36.399 to all this stuff. 2531 02:04:37.359 --> 02:04:39.920 So that is that's what you start with, is the 2532 02:04:39.960 --> 02:04:41.079 fire stick. 2533 02:04:40.760 --> 02:04:43.479 And then go in or you can choose Roku, it 2534 02:04:43.479 --> 02:04:46.239 doesn't have the firestick, has their own. 2535 02:04:46.079 --> 02:04:49.760 Yeah, Ruku has one fire stick. Do you have an 2536 02:04:49.800 --> 02:04:50.800 Amazon account? 2537 02:04:52.399 --> 02:04:52.680 No? 2538 02:04:52.760 --> 02:04:53.439 Not anymore? 2539 02:04:53.520 --> 02:04:55.760 Then you probably the cheap way for you to do 2540 02:04:55.840 --> 02:04:58.079 everything we're talking about, you go to wal Mart or 2541 02:04:58.119 --> 02:05:01.159 next time you're a Wallmart or Target. You can buy 2542 02:05:01.359 --> 02:05:03.960 a Ruku and the cheap one. What do you think 2543 02:05:04.000 --> 02:05:06.680 they're twenty twenty bucks. Yeah, they're twenty bucks. It'll come 2544 02:05:06.720 --> 02:05:09.319 with the remote and this little thing you just plug 2545 02:05:09.319 --> 02:05:11.960 into the HDMI on the TV and you're. 2546 02:05:11.800 --> 02:05:12.279 Set to go. 2547 02:05:13.680 --> 02:05:18.119 Okay, Yeah, fire Stick is just Amazon's version. Ruku makes one. 2548 02:05:18.279 --> 02:05:22.159 Oh everybody, I mean LG has their own built into TVs. 2549 02:05:22.199 --> 02:05:25.720 There's Samsung's got its own. There's a million ways to 2550 02:05:25.800 --> 02:05:28.479 do it. But the easiest for you is next time 2551 02:05:28.520 --> 02:05:30.720 you're at Walmart, drop twenty bucks and you'll get it. 2552 02:05:31.760 --> 02:05:34.840 So either get the Ruku or the or the fire Stick, 2553 02:05:34.880 --> 02:05:35.399 either one. 2554 02:05:35.479 --> 02:05:37.359 Those are the two easiest to get and they're the 2555 02:05:37.479 --> 02:05:38.960 cheapest and they work the same. 2556 02:05:39.760 --> 02:05:43.279 Okay, all right, that finally somebody told me how. 2557 02:05:43.159 --> 02:05:43.560 To do it. 2558 02:05:43.720 --> 02:05:45.720 Yeah, that's all there is to it. Then you download 2559 02:05:45.760 --> 02:05:48.760 the apps, you'll turn it on, it'll walk you through 2560 02:05:48.920 --> 02:05:51.279 getting it onto your Wi Fi and then you're ready 2561 02:05:51.279 --> 02:05:54.960 to go. You got questions in the future, honestly, feel free, 2562 02:05:55.000 --> 02:05:56.760 and I mean that, feel free to call back in 2563 02:05:57.000 --> 02:05:59.520 or you can even email those kind of questions to 2564 02:05:59.560 --> 02:06:02.279 help it. Tr rubleshooter dot com. Tim's got a question 2565 02:06:02.359 --> 02:06:05.920 on reverse mortgages. Tim, let me take this break real quick, 2566 02:06:05.960 --> 02:06:13.479 and I promise your up next three oh three Martino. 2567 02:06:13.880 --> 02:06:17.159 Go with a sure thing Denver's best roofer Excel Roofing 2568 02:06:17.279 --> 02:06:19.920 dot com. You don't pay a cent until you're content. 2569 02:06:23.279 --> 02:06:26.479 Time for an insurance check up free, no obligation. In comparison, 2570 02:06:26.600 --> 02:06:30.159 call Compass Insurance paying too much your coverage at dozens 2571 02:06:30.159 --> 02:06:32.880 of insurance companies find out now three oh three seven 2572 02:06:33.000 --> 02:06:35.800 seven to one help. You'll think you're his only customer 2573 02:06:35.840 --> 02:06:38.079 when you choose Frank durand the real estate Man dot 2574 02:06:38.119 --> 02:06:41.479 com to list your home with Remax Alliance three oh 2575 02:06:41.479 --> 02:06:43.439 three nine two zero sixteen twenty two. 2576 02:06:49.880 --> 02:06:53.279 All right, go three zero three seven one three eight 2577 02:06:53.439 --> 02:06:57.359 two five five. By the way, one clear Choice Doors 2578 02:06:58.119 --> 02:07:00.920 dot com. You know they actually have showrooms up and 2579 02:07:00.960 --> 02:07:04.359 down the front range. I know Colorado Springs, Castle Rock, 2580 02:07:04.399 --> 02:07:07.600 I think couple in Denver, maybe even up towards Fort Collins. 2581 02:07:07.600 --> 02:07:09.880 But you can go to one Clear Choice Doors dot com. 2582 02:07:10.079 --> 02:07:12.560 But if you have a door that breaks, they can 2583 02:07:12.600 --> 02:07:14.079 come out and fix it. They can sell you a 2584 02:07:14.119 --> 02:07:17.000 new garage door. What we used him for last We 2585 02:07:17.119 --> 02:07:21.039 got a beautiful new garage door opener. We used to 2586 02:07:21.039 --> 02:07:23.760 have the old chain one, and you know, they make 2587 02:07:23.840 --> 02:07:26.600 so much noise it's crazy. These new belt driven ones 2588 02:07:26.960 --> 02:07:29.479 are just quiet as he gets. And they're pretty cheap. 2589 02:07:29.520 --> 02:07:31.680 I mean, I think we were like four hundred bucks 2590 02:07:31.680 --> 02:07:34.239 all in for a brand new one installed. But one 2591 02:07:34.279 --> 02:07:38.159 Clear Choice Doors dot Com. Chappie's the owner. He runs 2592 02:07:38.199 --> 02:07:40.760 it like the military. He's got great employees. In fact, 2593 02:07:40.800 --> 02:07:43.680 he's a marine. You're just gonna like the guys. It's 2594 02:07:43.720 --> 02:07:46.399 a good company. We've been talking about him frommever one 2595 02:07:46.439 --> 02:07:50.840 Clear Choice Stores dot com. Now we got a question 2596 02:07:51.079 --> 02:07:56.239 on reverse mortgages, and that is Tim. Hey, Tim, what's 2597 02:07:56.279 --> 02:07:57.720 going on? What's your question. 2598 02:08:00.079 --> 02:08:03.600 Considering a reverse mortgage? Just want to find out? I 2599 02:08:03.680 --> 02:08:06.319 see one advertise on TV a lot. 2600 02:08:06.760 --> 02:08:12.720 Yeah, is it Fonsie or the guy from Heart to Heart? 2601 02:08:14.800 --> 02:08:17.159 I guess Tim, I'm kind of kidding. I would never 2602 02:08:17.279 --> 02:08:22.119 call a TV ad from somebody I watched, like Matt Locke, 2603 02:08:22.960 --> 02:08:26.680 who's selling reverse mortgages? Now, I know I'm going to 2604 02:08:26.720 --> 02:08:29.239 tell you exactly who to call, But what kind of 2605 02:08:29.319 --> 02:08:31.560 questions do you have that maybe I can answer? 2606 02:08:33.319 --> 02:08:33.600 Well? 2607 02:08:34.119 --> 02:08:38.560 My question? I did call them and he gave me 2608 02:08:38.600 --> 02:08:44.039 a list of the charges and so forth. And I 2609 02:08:44.199 --> 02:08:48.960 just wonder is those charges that they charge the same 2610 02:08:49.479 --> 02:08:52.199 no matter who you go to. No, do they differ 2611 02:08:52.279 --> 02:08:53.760 from company to company. 2612 02:08:54.039 --> 02:08:56.520 So that's a great question. I'm going to have one 2613 02:08:56.520 --> 02:08:58.560 of our experts on if we can get John with 2614 02:08:58.640 --> 02:09:02.920 CMG on a couple things on that. There are limits 2615 02:09:02.920 --> 02:09:05.199 to how much you can charge because it's kind of 2616 02:09:05.239 --> 02:09:09.800 a government back loan, so there is thresholds you can't 2617 02:09:09.800 --> 02:09:14.479 go across. But people can be cheaper for sure, and 2618 02:09:14.840 --> 02:09:17.319 depending on what company you go through. One of the 2619 02:09:17.319 --> 02:09:19.399 people I suggest I'm going to try to get him 2620 02:09:19.439 --> 02:09:23.119 on is CMG. And the reason I say CMG is 2621 02:09:23.159 --> 02:09:26.920 they're not a middleman. They're not a lead generating company 2622 02:09:26.960 --> 02:09:30.640 on TV. They're the actual bank that does the loan. 2623 02:09:31.039 --> 02:09:33.399 So the guy you deal with, John, who I really 2624 02:09:33.560 --> 02:09:37.840 like if there's an issue in underwriting, he like knocks 2625 02:09:37.880 --> 02:09:40.359 on the door next door and you're dealing with him, 2626 02:09:40.760 --> 02:09:43.479 and he's really honest too. There might be a better 2627 02:09:43.560 --> 02:09:47.840 product for you besides a reverse mortgage. So while we're 2628 02:09:47.840 --> 02:09:50.640 trying to get him on, I'd like to ask you something, 2629 02:09:50.680 --> 02:09:52.680 why do you want to reverse mortgage? 2630 02:09:54.680 --> 02:09:58.640 Well, me and my wife are both sixty six be 2631 02:09:58.800 --> 02:10:03.239 sixty seven this year. Okay, we own our home out right, 2632 02:10:04.039 --> 02:10:09.319 and we've ran a janitorial service for about thirty years. 2633 02:10:09.479 --> 02:10:09.760 Nice. 2634 02:10:10.079 --> 02:10:15.960 We were down to one one account and we lost 2635 02:10:15.960 --> 02:10:18.920 that account when we had an employee that was doing 2636 02:10:18.960 --> 02:10:20.279 some dishonest things. 2637 02:10:20.399 --> 02:10:20.760 Got it. 2638 02:10:22.800 --> 02:10:26.800 But me and my wife can't do the actual work ourselves. 2639 02:10:26.800 --> 02:10:29.119 So you have I assumed did you guys both start 2640 02:10:29.159 --> 02:10:30.479 taking Social Security? 2641 02:10:31.960 --> 02:10:34.920 Yeah, we're both on Security. 2642 02:10:34.119 --> 02:10:37.039 And you have no mortgage payment. You have Social Security 2643 02:10:37.079 --> 02:10:40.520 income just out of curiosity, what is that income roughly 2644 02:10:40.560 --> 02:10:46.880 between both of you, about thirty five So you get 2645 02:10:46.880 --> 02:10:49.439 thirty five hundred a month from Uncle Sam and you 2646 02:10:49.479 --> 02:10:50.560 have no mortgage payment. 2647 02:10:52.119 --> 02:10:57.640 Right, And but the thing is is, sometime before this happened, 2648 02:10:57.680 --> 02:11:01.119 we decided to cut our costs. Yeah, and we had 2649 02:11:01.159 --> 02:11:04.439 two vehicles and we traded them then sure, and just 2650 02:11:04.520 --> 02:11:06.000 got one vehicle. 2651 02:11:06.319 --> 02:11:08.880 Yeah, but you want you want to be able to 2652 02:11:08.920 --> 02:11:11.399 live in that house, both of you, or even just 2653 02:11:11.439 --> 02:11:13.840 one of you if one passes, for as long as 2654 02:11:13.880 --> 02:11:16.399 you want to. And I assume you also want to 2655 02:11:16.399 --> 02:11:19.439 be able to tap into some of that equity for 2656 02:11:19.560 --> 02:11:21.680 when you want to use it. Maybe it's for a trip, 2657 02:11:21.800 --> 02:11:25.479 or maybe it's for everyday groceries or whatever. But you 2658 02:11:25.600 --> 02:11:27.079 want that as well, right. 2659 02:11:28.359 --> 02:11:31.560 Well, what we really want to do is get the 2660 02:11:31.600 --> 02:11:35.880 money to pay off the vehicle we bought. Oh and 2661 02:11:34.960 --> 02:11:39.119 that will save us about eight hundred and fifty dollars 2662 02:11:39.119 --> 02:11:39.479 a month. 2663 02:11:39.560 --> 02:11:42.880 Yeah, So, honestly everything you told me, I personally think 2664 02:11:42.880 --> 02:11:46.199 a reverse is right for you. Kelly's John available or not? 2665 02:11:49.600 --> 02:11:50.159 Is that him? 2666 02:11:50.600 --> 02:11:50.960 All right? 2667 02:11:50.960 --> 02:11:52.680 Hold on a second, I think we're going to have 2668 02:11:52.720 --> 02:11:54.560 our expert up. Let me put you on hold. Take 2669 02:11:54.600 --> 02:11:56.800 this break, I'll come back and let's we're going to 2670 02:11:56.880 --> 02:11:58.560 ask our experts. John with CMG. 2671 02:11:58.720 --> 02:12:00.920 Hold on, hie, thank you. 2672 02:12:01.279 --> 02:12:04.560 Go with a sure thing Denver's Best roofer Excel Roofing 2673 02:12:04.640 --> 02:12:05.239 dot com. 2674 02:12:05.279 --> 02:12:07.319 You don't pay a cent until you're content. 2675 02:12:10.680 --> 02:12:14.239 Time for an insurance checkup free no obligation comparison call 2676 02:12:14.319 --> 02:12:17.640 Compass Insurance paying too much your coverage at dozens of 2677 02:12:17.680 --> 02:12:20.399 insurance companies find out now three O three seven to 2678 02:12:20.399 --> 02:12:23.199 seven to one help. You'll think you're his only customer 2679 02:12:23.239 --> 02:12:25.479 when you choose Frank durand the real estate Man dot 2680 02:12:25.520 --> 02:12:28.800 com to list your home with Remax Alliance three oh 2681 02:12:28.880 --> 02:12:30.840 three nine two zero sixteen twenty two. 2682 02:12:32.039 --> 02:12:36.560 All right, listen We've got a lot to knock out 2683 02:12:36.600 --> 02:12:38.880 real quick. I'm gonna bring up Timmy had some questions 2684 02:12:38.920 --> 02:12:42.760 on a reverse mortgage. Hey John Clay CMG mortgage on 2685 02:12:42.800 --> 02:12:45.840 a referral list referral list dot com. He is one 2686 02:12:45.880 --> 02:12:48.359 of my favorite guys. He actually is one of the 2687 02:12:48.359 --> 02:12:52.079 officers with CMG. It's a bank. John can lend do 2688 02:12:52.239 --> 02:12:55.760 reverse mortgages, traditional, the all in one loan, all the 2689 02:12:55.760 --> 02:12:57.800 products you hear about here all the time, but he 2690 02:12:57.840 --> 02:13:00.279 can do them in every state. So if you're listening 2691 02:13:00.399 --> 02:13:04.760 to us on a podcast later on in Texas or Florida, John, 2692 02:13:04.800 --> 02:13:07.159 am I correct and saying you guys operate in almost 2693 02:13:07.199 --> 02:13:07.760 every state? 2694 02:13:09.199 --> 02:13:09.920 You are correct? 2695 02:13:10.000 --> 02:13:12.479 Yes, now every state plus plus Puerto Rico. 2696 02:13:12.640 --> 02:13:15.159 Now, John, oh, plus Puerto Rico. Thank you now, John, 2697 02:13:15.239 --> 02:13:18.600 I'm I'm rushing through this for a reason because we 2698 02:13:18.680 --> 02:13:21.680 have a Nicols Auto Repair update, which you have nothing 2699 02:13:21.720 --> 02:13:24.399 to do with. But here's the bottom line. So Tim 2700 02:13:24.520 --> 02:13:27.000 asked a question, and I love the question on a 2701 02:13:27.079 --> 02:13:30.560 reverse mortgage. I know there's a threshold to how much 2702 02:13:30.600 --> 02:13:33.680 a company can charge because of the kind of mortgage 2703 02:13:33.680 --> 02:13:36.199 it is, so in other words, you can only charge 2704 02:13:36.239 --> 02:13:41.000 so much. But the question is, can can companies charge less? 2705 02:13:41.319 --> 02:13:43.880 Is it worth shopping around? I told him, because you 2706 02:13:43.960 --> 02:13:47.039 guys don't have a middleman, you're the direct bank. Most 2707 02:13:47.159 --> 02:13:50.199 likely you're going to be less for a reverse mortgage. 2708 02:13:50.239 --> 02:13:54.359 So just clarify or correct to me, please, Yes. 2709 02:13:54.279 --> 02:13:55.039 That is correct. 2710 02:13:55.159 --> 02:13:58.279 Definitely, there's definitely there is a cop but you can 2711 02:13:58.319 --> 02:13:58.720 go low. 2712 02:13:58.840 --> 02:14:00.199 Yeh, yep, we can charge. 2713 02:14:00.560 --> 02:14:04.279 So Tim, you could people most of the places. When 2714 02:14:04.399 --> 02:14:07.560 Phonsie's trying to sell you a reverse mortgage on TV, 2715 02:14:07.960 --> 02:14:10.319 those people are gonna be charging the highest. And I'll 2716 02:14:10.359 --> 02:14:13.439 tell you why. Look at their advertising costs. Plus they're 2717 02:14:13.560 --> 02:14:17.239 just middleman. They're paying Fonsie. First of all, Henry Winkler 2718 02:14:17.279 --> 02:14:20.119 can't be cheap. And then on top of that, they're 2719 02:14:20.239 --> 02:14:22.079 just a middleman. They go out and deal with a 2720 02:14:22.159 --> 02:14:25.560 bank like what John works for to actually get the loans. 2721 02:14:25.560 --> 02:14:28.079 So you cut the middleman out and that goes for 2722 02:14:28.239 --> 02:14:31.560 anybody on any of these mortgages. So Tim, real quick, 2723 02:14:31.560 --> 02:14:33.600 do you have any direct questions for John? 2724 02:14:35.560 --> 02:14:35.640 No? 2725 02:14:36.039 --> 02:14:37.600 Just how do I get a hold of him? 2726 02:14:37.800 --> 02:14:40.000 I'll give you his phone number. But here's how most 2727 02:14:40.000 --> 02:14:42.079 people you should do it. For any loan, you need 2728 02:14:42.960 --> 02:14:46.720 partner in lending dot Com simple as that Partner in 2729 02:14:47.239 --> 02:14:51.159 Lending dot Com, Partner in Lending dot com CMG home loans. 2730 02:14:51.359 --> 02:14:53.600 And then the phone number for you though is three 2731 02:14:53.720 --> 02:14:58.239 oh three five seven seven seven two zero six, three 2732 02:14:58.319 --> 02:15:01.760 oh three, five seven seven seven to zero six, And 2733 02:15:01.840 --> 02:15:05.279 he can tell you how the entire process works, how 2734 02:15:05.359 --> 02:15:08.239 quick it is. He can answer every question. John. They 2735 02:15:08.319 --> 02:15:10.960 just basically sounds like they want to line a credit 2736 02:15:11.600 --> 02:15:14.199 because they want to pay off a car. They both retired. 2737 02:15:14.239 --> 02:15:16.600 They get about thirty five hundred bucks a month in 2738 02:15:16.640 --> 02:15:19.880 Social Security. They want that eight hundred dollars car payment 2739 02:15:20.119 --> 02:15:23.199 to go away. They fully own their house, they're in 2740 02:15:23.239 --> 02:15:26.560 their sixties. It sounds like they'll probably get roughly forty 2741 02:15:26.600 --> 02:15:29.840 to fifty percent access to that and a line of credit. 2742 02:15:30.399 --> 02:15:33.159 And you guys will have this conversation. But I'm just 2743 02:15:33.279 --> 02:15:36.119 kind of putting it together. So I appreciate both of 2744 02:15:36.159 --> 02:15:37.560 you on once again. Thank you. 2745 02:15:37.600 --> 02:15:38.279 I'm in a hurry. 2746 02:15:38.439 --> 02:15:42.079 Partner in Lending dot Com. Now, Dmitrie, you talk to 2747 02:15:42.199 --> 02:15:46.600 James with Nichols Auto Repair. You can go back to 2748 02:15:46.680 --> 02:15:48.680 the first hour and listen. But we had him on. 2749 02:15:49.119 --> 02:15:51.960 He basically, I don't want to say he's holding the 2750 02:15:51.960 --> 02:15:56.039 car hostage, but he really is. And this woman basically 2751 02:15:56.079 --> 02:15:58.119 brought it in. She thought it was going to be 2752 02:15:58.119 --> 02:16:02.680 paid for by a warranty. And what's the update. We're 2753 02:16:02.720 --> 02:16:05.399 going to recap everything tomorrow, but what is the update. 2754 02:16:05.760 --> 02:16:07.720 Well, the update is I spoke with James. I called 2755 02:16:07.800 --> 02:16:11.800 him at his request, and he wanted to correct his 2756 02:16:11.960 --> 02:16:16.920 previous statement. He said that he did not get authorization 2757 02:16:17.119 --> 02:16:20.239 from the warranty company to complete the repair. I asked 2758 02:16:20.319 --> 02:16:23.039 him to tell me why. What was the nature of 2759 02:16:23.039 --> 02:16:25.439 that phone call. He said that, Hey, I called the 2760 02:16:25.479 --> 02:16:27.840 insurance the warranty company to see if this is the 2761 02:16:27.920 --> 02:16:31.079 kind of repair that's covered, and they said yes. And 2762 02:16:31.119 --> 02:16:35.520 I mistakenly told you guys earlier today that they approved 2763 02:16:35.520 --> 02:16:36.040 the repair. 2764 02:16:36.319 --> 02:16:37.959 And what do you make of that? You were part 2765 02:16:37.959 --> 02:16:39.840 of this whole phone call. Do we have time to 2766 02:16:39.879 --> 02:16:43.600 play that? Pull that up real quick, dragon, you'd be 2767 02:16:43.639 --> 02:16:50.479 the judge. So basically, what you're saying is the warranty 2768 02:16:50.600 --> 02:16:54.360 company approved it. You guys did the work, but then 2769 02:16:54.399 --> 02:16:57.399 at the end they decided they weren't going to pay 2770 02:16:57.399 --> 02:17:00.840 it because you guys couldn't provide stuff that frankly, you 2771 02:17:00.879 --> 02:17:03.120 couldn't even provide if you if. 2772 02:17:02.959 --> 02:17:05.639 You had to that's exactly correct. 2773 02:17:06.000 --> 02:17:09.079 Oh man, this is an interesting case, James. 2774 02:17:09.079 --> 02:17:12.280 How did the approval get to you? Was it via 2775 02:17:12.360 --> 02:17:15.840 email a text message? That somebody from the warranty company 2776 02:17:15.920 --> 02:17:17.000 call you with an approval? 2777 02:17:17.399 --> 02:17:17.680 What? 2778 02:17:17.680 --> 02:17:18.639 What evidence can we. 2779 02:17:18.639 --> 02:17:19.239 Offer to them? 2780 02:17:19.719 --> 02:17:20.159 I made? 2781 02:17:20.479 --> 02:17:23.920 I made the call to the end to the company 2782 02:17:25.040 --> 02:17:29.040 and yeah, so and it was it was all verbal. 2783 02:17:29.680 --> 02:17:33.159 Do they give you some kind of authorization code? 2784 02:17:33.760 --> 02:17:34.239 They did not? 2785 02:17:35.600 --> 02:17:38.040 All Right, listen, guys, I don't know what to say. 2786 02:17:38.079 --> 02:17:41.159 So he's backtracking on all that? Is that it Dmitri? 2787 02:17:41.319 --> 02:17:43.319 I mean, he's backtracking bottom line. 2788 02:17:43.559 --> 02:17:46.399 Yeah, And I do have some documents to go over 2789 02:17:46.479 --> 02:17:47.239 with you guys tomorrow. 2790 02:17:47.280 --> 02:17:50.239 We're going to talk about this tomorrow right here on 2791 02:17:50.360 --> 02:17:51.719 the Troubleshooter Network.