Speaker 1: Ripped off, bad news.
Speaker 2: You don't have.
Speaker 3: Come running susas as we can show Shooter's gonna help.
Speaker 3: Come man, this is.
Speaker 4: The Troubleshooter Show, No Tol Martinez.
Speaker 5: Welcome, Welcome, my friends to the only show. But it's kind.
Speaker 5: We're here to solve problems, answer questions, take complaints, try
Speaker 5: to make your life just a little bit better. Maybe
Speaker 5: a lot of it. I'd like to do that as well.
Speaker 5: But here's the deal. You've been ripped off or taking
Speaker 5: advantage of, maybe a bad contractor a bad landlord. I
Speaker 5: use all kinds of examples. For hell, a bad dentist.
Speaker 5: It really doesn't matter. We love digging our teeth in.
Speaker 5: I've got Deputy Scotch to my right, Deputy d my
Speaker 5: beautiful wife Suzanne in studio with me, Kelly on the
Speaker 5: other side of the glass, and big Man Shannon, who's
Speaker 5: a joking minute on her YouTube feed. By the way,
Speaker 5: you can find us on YouTube live right now. You
Speaker 5: simply type in Troubleshooter Network. You'll be able to see
Speaker 5: our beautiful faces and of course hear us during the break.
Speaker 5: It's another way to watch the show. Within the show
Speaker 5: right now, I do have lines open three three, seven, one, three, eight,
Speaker 5: two five five any questions you have. We have a
Speaker 5: group of people at referral list dot com, including contractors,
Speaker 5: attorneys and everything in between that are there to help
Speaker 5: you answer your questions and help you regain money as well.
Speaker 5: In fact, our people at referral list dot com go
Speaker 5: out on seeing more than any other place I know.
Speaker 5: Let me give you an example. You got a problem
Speaker 5: with the contractor on Angie's List. You ever talked to Angie?
Speaker 5: I doubt it. You can talk to us all the
Speaker 5: time right here at referral list dot com if you've
Speaker 5: got a problem with people on our list. And on
Speaker 5: top of that, these are people that go out and
Speaker 5: help you. If a contractor did rip you off and
Speaker 5: we need a second opinion, we can send one of
Speaker 5: our experts out to write up a report for us
Speaker 5: to see what we're dealing with, to go after the
Speaker 5: bad guy. Now I digress. A couple things in the
Speaker 5: news I must talk about. I must. You know, people
Speaker 5: are gonna say, oh, it's political, Well you can call
Speaker 5: it what you want, but it's consumer news. I don't
Speaker 5: care what you say. You know this moron Mayor Mike Johnston,
Speaker 5: he is a moron to me. You know what, I
Speaker 5: think it was what five point no is way more
Speaker 5: than five five hundred and fifty fifty five million dollars
Speaker 5: or whatever. The amount was to revamp downtown so the
Speaker 5: restaurants could start doing better and bring more people down there. Well,
Speaker 5: not only has he not done that, the amount of
Speaker 5: I'll just say it straight up, the amount of crime
Speaker 5: down there is absolutely insane. It's to the point now
Speaker 5: where I don't even know what to make of it.
Speaker 5: You can get stabbed just going down to a restaurant now.
Speaker 5: In fact, the stabbings are getting to the point I
Speaker 5: feel like I'm in Oakland or possibly San Francisco or
Speaker 5: something along those, because it just doesn't seem to stop.
Speaker 5: I think it was two nights ago, yet we had another.
Speaker 5: In fact, I wrote myself some notes here I'm gonna
Speaker 5: pull up February twenty fourth. The stabbing occurred on the
Speaker 5: RTD bus near Colfax Avenue and Grant Street. That was
Speaker 5: a couple of days ago. I'm not sure if nine
Speaker 5: News reported that. I try to watch nine News every
Speaker 5: day just to get the other side of the isles opinion.
Speaker 5: And I'll tell you if they did mention it. They
Speaker 5: spent about five seconds on it, but they'll sure bitch
Speaker 5: about doze all the time and cutting costs back February
Speaker 5: twenty first three separate stabbings. This was like within the
Speaker 5: last week six days ago. Took overnight Curtis Park, five
Speaker 5: points neighborhood, Bamham Park, January eleventh and twelve. Remember that
Speaker 5: four stabbings occurred on the sixteenth Street mall. It was
Speaker 5: one guy over two day period stabbed four people. I
Speaker 5: think he two if I recall one with the stewardess.
Speaker 5: This is Mike Johnston and his best Now this moron. Yes, Mike,
Speaker 5: I hope you're listening because I'd love to have you
Speaker 5: on someday. My understanding is you won't go on with Mandy,
Speaker 5: you won't go on with Ross, you won't go on
Speaker 5: with us, you won't go on with anybody. I don't
Speaker 5: know why, Well, yeah I do. You'd be stupid to
Speaker 5: come on because what are you gonna do? What are
Speaker 5: you possibly gonna say? But when you think someone was
Speaker 5: as dumb as a rock and goes.
Speaker 4: To the next level.
Speaker 5: He is floating the idea of a twenty percent service
Speaker 5: charge to tackle restaurant Roe woes in downtown Denver. This
Speaker 5: just came out Deborah Grigsby. She works for the Denver
Speaker 5: Gazette dot com. Listen to this A twenty percent So
Speaker 5: if you go to a McDonald's in Denver, it's gonna
Speaker 5: be twenty percent more than one in Aurora or Lakewood.
Speaker 5: If you want to have a nice dinner when you
Speaker 5: you go downtown, it's gonna cost twenty percent more than
Speaker 5: it would right across the border. Now, is this not
Speaker 5: the dumbest idea ever? If I'm going to go to
Speaker 5: a yard house and have a nice dinner and a beer,
Speaker 5: where am I gonna go?
Speaker 6: Now?
Speaker 5: Am I gonna go downtown Denver? Or am I gonna
Speaker 5: go to Douglas County or anywhere besides Denver where I
Speaker 5: don't have to pay the twenty percent? I mean, are
Speaker 5: you trying to put the restaurants out of business? And
Speaker 5: on top of that, he's going to tax that twenty
Speaker 5: percent so Denver will get their cut, and then you'll
Speaker 5: still pay a tip on top of that, So you'll
Speaker 5: pay the twenty percent fee, whatever the hell that's for.
Speaker 5: You'll pay taxes on the twenty percent fee. But you
Speaker 5: know what I digress. Now that I think about it,
Speaker 5: I get it. Denver offers something Douglas County doesn't offer
Speaker 5: or a Rapo County. You get the full Denver experience.
Speaker 5: You might get stabbed, a homeless guy might shake you down.
Speaker 5: For a twenty you get to actually get the full
Speaker 5: extra experience of going out to eat for that extra
Speaker 5: twenty percent. It's like dinner in a show, but you
Speaker 5: don't have to go to a show.
Speaker 1: Mark You're forgetting about the rest of the experience, which
Speaker 1: is downtown smells like p.
Speaker 7: And vomit year round.
Speaker 1: Absolutely, you have to wear safety shoes for you might
Speaker 1: step on a needle.
Speaker 5: It's basically like going to Gaza. You know, it's like
Speaker 5: the Gaza experience right here locally. So, Mike Johnston, I'm
Speaker 5: telling you right now that would be even dumber than
Speaker 5: the other dumb things you've done. And then I saw
Speaker 5: something on nine News yesterday too talking about how come
Speaker 5: and all across the country deaths are down. OD deaths
Speaker 5: are down. Well, maybe it's because we what hand needles out,
Speaker 5: give them safe zones. Why do you think ours haven't changed, well,
Speaker 5: when around the country they have changed.
Speaker 4: Morons.
Speaker 1: Well, for one thing, Colorado is taking the lead on
Speaker 1: legalizing drugs.
Speaker 5: Had every homeless in the world move here, Demitri because
Speaker 5: of that.
Speaker 1: Well, now we've got every junkie in the world on
Speaker 1: the way here because they finally legalized.
Speaker 5: My oh, got to get our psychedelics in while we're
Speaker 5: smoking the pot, you know. Can you believe it? Till
Speaker 5: twenty percent on restaurants. He actually thinks that's a fix
Speaker 5: to get more business downtown. Let's raise prices twenty percent
Speaker 5: higher than everywhere else around, and that's going to help
Speaker 5: business for restaurant owners that agree with that. I would
Speaker 5: love to hear from a restaurant owner in Denver that
Speaker 5: agrees with your prices being twenty percent higher. Here's what
Speaker 5: it says, hold On, Suzanne. Denver Mayor Mike Johnston wants
Speaker 5: to add a twenty percent service charge to local restaurant
Speaker 5: tabs tabs, then tax it to help restaurants cope with
Speaker 5: the city's minimum wage and promote Oh huh, Now wait
Speaker 5: a minute, let's see that. So they made minimum wage
Speaker 5: in Denver go up, and now now they have to
Speaker 5: charge so much for food that no one's going there.
Speaker 5: So the fix to it is what's charged twenty percent more.
Speaker 5: My god, is he stupid. I cannot even believe he
Speaker 5: is coming out in public floating this idea.
Speaker 4: I just can't believe it.
Speaker 1: Well, Mark, I think that's very difficult to say in
Speaker 1: this matter where incompetence ands and malfeasans begins. So it
Speaker 1: would be really nice to know what the motivating factors
Speaker 1: are behind this decision are floating this kind of.
Speaker 5: A Johnston told City Cast Denver, a popular podcast. Yeah,
Speaker 5: I'd like to see who's listening to this thing, you
Speaker 5: know what. I'm just so sick of it. We're going
Speaker 5: to end up like the worst of the worst cities
Speaker 5: out there if someone doesn't fix things, and that's you
Speaker 5: out there listening right now, the voters. You have to
Speaker 5: do it. This is the most moronic idea I've ever had.
Speaker 5: This is from a consumer advocate standpoint. You don't raise
Speaker 5: prices and then expect more people to come when they
Speaker 5: can just go to any other county in the world.
Speaker 5: It's absolutely ridiculous. Suzanne and I used to go downtown
Speaker 5: and watch a show and then we'd go over to
Speaker 5: eat at Sam's Number three, or we'd go to a
Speaker 5: fancy steakhouse. We'd walk to sixteenth Street. Mall, maybe stop
Speaker 5: at a bar getting ice cream. My god, if you
Speaker 5: do that now, you'll get stabbed. It's absolutely absurdity, and
Speaker 5: I don't understand for the life of me why anybody
Speaker 5: puts up with it. I would love to know why
Speaker 5: you voted for these people. I would just love to
Speaker 5: know it. I'd love to hear any argument on what
Speaker 5: this guy has done that's good. Mike Johnston, name one
Speaker 5: damn thing he's done that's good, because I'd love to know.
Speaker 5: I'd love to be able to tow a horn for
Speaker 5: him at some point. Jim's got a comic, Go ahead, Jim.
Speaker 6: Hey, Mark, I've lived here all my life, in Colra,
Speaker 6: I've never seen it so bad. I was on seventy
Speaker 6: six going towards my daughter's house yesterday and I was
Speaker 6: hitting so many potholes, all the trash around. Mike Johnson,
Speaker 6: Jerry Poules ain't doing nothing. You know what, I like
Speaker 6: to see them in a good year, blimp, I'd take
Speaker 6: a couple of shots.
Speaker 5: Let's not get crazy on that, man. You know, I
Speaker 5: appreciate the call, but that's uh. I'm not I know,
Speaker 5: it's no way. I don't want people advocating putting these
Speaker 5: guys in a blimp and taking shots at them. That's
Speaker 5: where I draw the line.
Speaker 6: Well, anyways, they ain't doing anything that with our roads.
Speaker 6: They ain't picking up the trash. Where's all these inmates
Speaker 6: that are supposed to be cleaning up?
Speaker 5: They're probably staying at a nice hotels with the Yeah.
Speaker 4: You know.
Speaker 5: The other thing that drives me nuts is yeah, once
Speaker 5: again nine News. And I know this is a cross
Speaker 5: and I hate to pick on nine News, but you
Speaker 5: can ask WWS in do I not sit there and
Speaker 5: watch at least a half hour of nine News almost
Speaker 5: every day?
Speaker 8: Yeah?
Speaker 5: Kyle Clark, yep, I have to. I got here with comrades.
Speaker 5: Got to say. I love it and what he gets
Speaker 5: on and he bitches about dose and it drives me crazy.
Speaker 5: But people that just got stabbed he doesn't talk about. Now,
Speaker 5: I'm not saying he never does. And Kyle, if you
Speaker 5: ever happened to listen, I listen to you every day,
Speaker 5: So you can't be that upset. I mean, you're my
Speaker 5: source of the alternative news, and I mean that you're
Speaker 5: You're a perfect painting of what I don't understand. Hey, Jim,
Speaker 5: I do appreciate your call. Now listen any consumer issues.
Speaker 5: I had to get off on that tangent because you
Speaker 5: know what. You know who just joined us in studio,
Speaker 5: Chris Console. He owns discount bath dot com. Chris, first
Speaker 5: of all, welcome in hit that Mike. Did you hit
Speaker 5: that traffic on twenty five? That accident?
Speaker 7: I did? I had to get around.
Speaker 5: We had three or four fire trucks. We barely We
Speaker 5: had them coming up on our side when we were
Speaker 5: pulling in. And then I saw the accident. It did
Speaker 5: not look like I mean, full blown fire trucks. It
Speaker 5: did not look like a three four five truck accident.
Speaker 5: But I guess it was.
Speaker 7: Might have been a shoe in the road.
Speaker 5: Yeah, yeah, So you're a businessman, yes, And so I
Speaker 5: was just talking and then I'm gonna somewhat drop it.
Speaker 5: But Mike Johnston, our mayor of Denver, has he's floating
Speaker 5: the idea on a podcast. It apparently is a popular
Speaker 5: podcast called city Cast Denver popular podcast. He's been discussing
Speaker 5: the idea with restaurant owners of putting a twenty percent
Speaker 5: service charge to tackle restaurant woe. So if you eat
Speaker 5: at a McDonald's, say or a Arby's or a steakhouse
Speaker 5: or anything, it doesn't matter. In Denver, it would cost
Speaker 5: twenty percent more, and that twenty percent, by the way,
Speaker 5: would also be taxed so the city would get its share.
Speaker 5: I mean, could you imagine from a restaurant or a
Speaker 5: business perspective, if they wanted a bathroom remodel through discount
Speaker 5: bath if you did it in Denver, it would be
Speaker 5: twenty percent more if they went through you. If you
Speaker 5: were based in Denver, it would cost them twenty percent
Speaker 5: more than if you were based in a Rapo County
Speaker 5: or Douglas County. Would you ever in a million years
Speaker 5: base that company in Denver. No, isn't more on it.
Speaker 5: Could you think of any reason that would help the restaurants.
Speaker 1: No.
Speaker 7: If I owned a restaurant in Denver, I'd be finding
Speaker 7: for looking for a new location.
Speaker 4: I'd be looking for a new location.
Speaker 5: I just can't believe it. This is what happens when
Speaker 5: you have far left people. And I'm sorry, I'm saying
Speaker 5: it as it is. That has never been in the
Speaker 5: business world. I have operated multiple businesses in order to
Speaker 5: go in and charge in one area twenty percent more
Speaker 5: to try to revive that area is just stupid.
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Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five five. I was talking to our guest or in
Speaker 5: the break Chris. He's the owner of discount bath dot com.
Speaker 5: It's pretty cool if you go to your website, Chris.
Speaker 5: I try to, you know, when we have a guest
Speaker 5: on like you, I try to just get up to
Speaker 5: date on everything. But I first of I love your name.
Speaker 5: I've said that to you on a hundred times discount Bath.
Speaker 7: Thanks.
Speaker 5: I mean, you guys do exactly what you do. But
Speaker 5: when I click on schedule of free design at discount
Speaker 5: bath dot com, what I really like is this project video.
Speaker 5: It says this is the fastest and most efficient way
Speaker 5: to get a free estimate, and basically it says, get started.
Speaker 4: And let me hit that.
Speaker 5: Then basically you put your contact information and then basically
Speaker 5: what do you do? You send like a two to
Speaker 5: three minute video.
Speaker 4: What does it do?
Speaker 10: Yeah, So what we want the customer to do is
Speaker 10: to do a voiceover as you film it. Hey, I
Speaker 10: want to take this shower or this bathtub out, put
Speaker 10: in a shower, I want tile, I want this color.
Speaker 7: Whatever. The more information you give us, the better the
Speaker 7: BID's got.
Speaker 5: And you guys are looking at that video and going okay,
Speaker 5: they want to get rid of this tub and put
Speaker 5: the shower over here, And you get an idea of
Speaker 5: the size because you guys know bathroom yep. And then
Speaker 5: you can come up with what I mean, would you
Speaker 5: say that quote is generally dead on or I'm sure
Speaker 5: there's a second part where you come out, Yeah.
Speaker 10: Thats so the smaller bathrooms we can get pretty accurate,
Speaker 10: especially if it's just a shower or a haul bath.
Speaker 10: We can, you know, if you tell us what you
Speaker 10: want in there, we can get you within I don't know,
Speaker 10: a few.
Speaker 7: Hundred dollars probably it's incredible.
Speaker 10: On the larger projects, we're gonna have to come out
Speaker 10: there and there's a lot more detail, but we can.
Speaker 7: We can get you in a ballpark. Who is the
Speaker 7: guy that came out to our house. That's Stephen.
Speaker 4: He's still there.
Speaker 5: Yeah, yeah, yeah, man, is he good?
Speaker 7: Yeah?
Speaker 5: He has ideas.
Speaker 4: So let me give you an idea.
Speaker 5: Suzanne and I we were going to get a bathroom redone.
Speaker 5: These guys come out and they look at everything, and
Speaker 5: Suzanne was like, hey, how about if we wanted to
Speaker 5: get because we have a separate tower shower. We have
Speaker 5: big walk in shower, and then we have this huge
Speaker 5: tub that we never use. It's crazy big. It's like
Speaker 5: it's insanely big. It takes up way too much room
Speaker 5: for something you never use, right, So we were thinking,
Speaker 5: why could we move the shower to where the tub is,
Speaker 5: get rid of the tub, turn that into a big
Speaker 5: steam shower, and then pop a hole in the drywall
Speaker 5: where the shower was and make our master room or
Speaker 5: our master bedroom closet bigger. And he's like, yeah, no problem,
Speaker 5: and he checked, and he goes up, no load bearing walls.
Speaker 5: We could do this and this, and then he starts sketching,
Speaker 5: and he just comes up with all these ideas, and
Speaker 5: then then you talk about different things like do you
Speaker 5: want that steam shower, or if you do want a tub,
Speaker 5: what kind of tub do you want? Do you want
Speaker 5: it free standing or do you want to sunk in
Speaker 5: that's like a jacuzzi tub? Do you want one of
Speaker 5: the fancy toilets? Do you want a regular toilet? I
Speaker 5: mean he goes through everything.
Speaker 10: Yep, yeah, we covered the whole thing, and just for
Speaker 10: the record, Steven's one of the owners.
Speaker 5: That oh I didn't know, y yeah, And then the
Speaker 5: options you guys give coming back, it's like, oh okay,
Speaker 5: you can say like, oh well, if you want you know,
Speaker 5: the fancy toilet and you want the steam shower and
Speaker 5: that kind of California look like closet stuff like that,
Speaker 5: here's one price. If you just want to redo this
Speaker 5: shower and make the existing shower into a steam shower,
Speaker 5: here's that price. I mean, you guys break down every
Speaker 5: single idea, and then he was even thinking of different
Speaker 5: things like do you do granted in here? Do you
Speaker 5: do tile? Do you do something over here? I mean,
Speaker 5: it truly is like you guys are kind of a
Speaker 5: full design.
Speaker 10: Yeah, we're designed to build and you know, a discount Bath.
Speaker 10: I mean really, the philosophy behind the company is we've
Speaker 10: been at these other companies in the past in our career,
Speaker 10: and we're not the company that's coming in and saying, hey,
Speaker 10: it's twenty thousand, but if you do it today, it's fifteen.
Speaker 4: No.
Speaker 5: No, no, we're just giving you the price this is.
Speaker 10: We're giving you our best price up front, and you know,
Speaker 10: if it works great, If not, that's okay.
Speaker 5: And I would say if they got three bids and yah,
Speaker 5: I mean get good bids. I'm not talking you know,
Speaker 5: some some one man show that's going to be there
Speaker 5: for eight years and you're going to be calling us
Speaker 5: because you got a problem. Yeah checking the truck and yeah, yeah, exactly.
Speaker 5: Literally a plumber, no, a electrician no. But yet they
Speaker 5: do it all. You don't want that. I mean, these
Speaker 5: guys use you know, the real deals. So but here
Speaker 5: here's what I was saying. If you got three real bids,
Speaker 5: these guys are cheaper. Discount Bath is cheaper. I don't
Speaker 5: care how well you put it, and if you weren't,
Speaker 5: it would be crazy just because that's your name, right, Well,
Speaker 5: I'd give you. I'd give you a lot of crap
Speaker 5: right here. I'd be like, you should be more expensive
Speaker 5: bath dot com. Yeah, hey, job, what's going on with you?
Speaker 4: Jaba?
Speaker 11: Hey, I was just kind of calling in. I was
Speaker 11: gonna ask for Tom, but I got talked into talking
Speaker 11: to you, which I love you to death, but I'm
Speaker 11: not too sure if.
Speaker 12: You don't.
Speaker 11: I don't want you getting excited and sad and everything.
Speaker 5: But I'm trying to know what he's going to ask. Please, Jaba,
Speaker 5: clue me in here.
Speaker 11: Well, I'm checking I'm checking in for.
Speaker 6: Monday morning at.
Speaker 11: The Rocky Mountain Cancer Center.
Speaker 5: So you're checking in there right now, Monday morning. Oh,
Speaker 5: I got you. I heard you there. And what kind
Speaker 5: of cancer do you have?
Speaker 11: Sir? They're saying, there's something on my liver, and there's
Speaker 11: something on my liv or my kidney, and it's they're
Speaker 11: trying to get me in as soon as possible.
Speaker 5: Hey, how did you know how did all of this
Speaker 5: come about? Give us a little shed a little light
Speaker 5: on it. Did you just go to your primary care
Speaker 5: because you were having some form of pain or problem
Speaker 5: and then they did some imaging and now they're shipping
Speaker 5: you down.
Speaker 11: There bingo and and they've they've been wanding, you know,
Speaker 11: my liver for like the last ten years, and kind
Speaker 11: of said, well, yeah, you got a little bit of
Speaker 11: fatty liver here and there, blah blah blah blah blah. Yeah,
Speaker 11: and all of a sudden, now I felt kind of
Speaker 11: like a hard spot right there, and I went in
Speaker 11: and then they said go to a cat scan and
Speaker 11: then that's where they saw everything. Gods, I just don't know.
Speaker 11: I just don't know how to end up. You could say, Dan,
Speaker 11: I was looking for that till is what I was
Speaker 11: looking for.
Speaker 5: What do you mean you want to commit suicide?
Speaker 11: Well, it's it's just if it gets so bad, you know,
Speaker 11: because I'm not doing chemo. I'm not going to do
Speaker 11: any of that stuff.
Speaker 5: I'm not How old are you? And listen, I'm not
Speaker 5: a doctor, but I mean i'd like to have this
Speaker 5: discussion with you just from my perspective, But how old
Speaker 5: are you?
Speaker 11: I will be turning sixty on September.
Speaker 5: Well you're not even that old. Hold on, man, I
Speaker 5: promise I'll come back to you first doors. Hold tight.
Speaker 5: She's got a question on fraud. We have two lines
Speaker 5: open three zero three seven one three eight two five five.
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Speaker 5: You don't pay a cent until you're content.
Speaker 9: Time for an insurance check up free no obligation comparison
Speaker 9: call Compass Insurance paying too much your coverage at dozens
Speaker 9: of insurance companies find out now three oh three seven
Speaker 9: seven to one help. You'll think you're his only customer
Speaker 9: when you choose Frank durand the real estate Man dot
Speaker 9: com to list your home with Remax Alliance three oh
Speaker 9: three nine two zero sixteen twenty two.
Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five five. We were talking during the break. I'm on
Speaker 5: that weight loss stuff. I happen to be on a
Speaker 5: try zeppaitoid. I think it tries epetitz turns reppetite.
Speaker 4: I was close enough.
Speaker 5: I'd love to find the people that name these drugs
Speaker 5: and just strangle them. The ones that really drive me
Speaker 5: crazy are the ones, like when they're antidepressants and you
Speaker 5: see them on TV and they're called like a happy
Speaker 5: pill or something. You're like, come on, that's a little that's.
Speaker 4: A little overboard.
Speaker 5: But we were talking about it, and uh, you know,
Speaker 5: Dimitri was asking a question basically, and the truth is,
Speaker 5: it really does cut out to a food noise in
Speaker 5: your head, and on top of that, you feel full.
Speaker 5: So if you eat and then like, let's say you
Speaker 5: eat half of what you usually would for dinner, or
Speaker 5: even a quarter of it, and about an hour or
Speaker 5: two later, like, you're so full, it's crazy. So if
Speaker 5: you overeat all of a sudden a couple hours later,
Speaker 5: it's that very uncomfortable feeling, like after Thanksgiving. So after
Speaker 5: a week or two of being on it, when that
Speaker 5: dose is right, you're like, oh my goodness, you learn,
Speaker 5: you really learn how to eat again. And I guess
Speaker 5: the part that I'm looking forward to is this when
Speaker 5: I'm off of it in another four or five weeks.
Speaker 5: I hit my forty five pounds in three to four
Speaker 5: months wherever. When I hit that, and I am going
Speaker 5: to hit it, I'm on track. What I'm curious is
Speaker 5: when I get off does that muscle memory. We talk
Speaker 5: about muscle memory a lot, Well, I remember how to
Speaker 5: eat the way I'm eating now or the portion size
Speaker 5: I should say that I'm eating now, And I'll be
Speaker 5: curious about that. But I do want to go back
Speaker 5: to Java job has got an appointment Monday to go
Speaker 5: down to the cancer center and Jaba, I guess they're
Speaker 5: going to be looking at all the imaging and kind
Speaker 5: of telling you a path forward for yourself. And I
Speaker 5: realize your main question is you know, you don't want
Speaker 5: to do chemo. You don't want to do any of
Speaker 5: these things. But I mean, is that what's going to
Speaker 5: happen Monday? They're going to tell you a road to
Speaker 5: get better.
Speaker 11: Yeah, that's exactly right, you know. And then I just
Speaker 11: want to know, you know, like when the doctor your
Speaker 11: primary says, you know, I don't like the predictions on it,
Speaker 11: but they say it could be a year.
Speaker 5: Yeah, well so, but when you get closer to that year,
Speaker 5: what do you I don't want to just sit around
Speaker 5: like a vegetable.
Speaker 4: Well you're going to learn a lot Monday.
Speaker 5: I think we've all known somebody at some point or personally,
Speaker 5: someone that's gone through it. You know. What really is
Speaker 5: remarkable to me, and I think of an uncle of mine,
Speaker 5: it's the closer he had. He actually had a one
Speaker 5: or two year term by the doctors. I mean, I
Speaker 5: don't know how they come up with this, but he
Speaker 5: actually lived for quite a bit longer, I think almost
Speaker 5: ten years, but the closer in, the sicker he got.
Speaker 5: Over time, the human brain seems to almost start I
Speaker 5: hate to use the word acceptance, but starts to understand mortality.
Speaker 5: I mean, you know we're not immortal. And I think
Speaker 5: somewhere the brain shifts thought process is like, okay, this
Speaker 5: is a normal part of life. But when you're not there,
Speaker 5: like I'm not there right now, I can't imagine having
Speaker 5: thoughts like that. I'd be terrified, like you are. What's
Speaker 5: interesting when I think a liver cancer. Are you a
Speaker 5: big drinker?
Speaker 12: Jaba?
Speaker 11: Oh yeah, all my life I've drank. Did you have
Speaker 11: a big drinker? But well I quit a long time
Speaker 11: ago and then I cut back. But you know, I've
Speaker 11: looked a couple beers.
Speaker 5: Once again, I am far from a physician, but one
Speaker 5: thing I have heard about, just from doing the show
Speaker 5: and having numerous different mds in over the years, the
Speaker 5: liver is quite the craziest organ. I mean, I've heard
Speaker 5: of cases where you get like a quarter of a
Speaker 5: fresh liver, and long as you're good and everything is right,
Speaker 5: that thing can grow to be a normal functioning liver
Speaker 5: and the person that donated half their liver. You know,
Speaker 5: a period of time goes by and they have a
Speaker 5: full liver again. I mean, it's like, really think about that.
Speaker 5: It's remarked. I can't imagine like cutting my arm off
Speaker 5: and you wait long enough and your your arm grows back.
Speaker 5: I mean, it's pretty crazy. But I think a lot
Speaker 5: of it's going to be your mental outcome. So I mean,
Speaker 5: I think you just got to be really cool when
Speaker 5: you go in Monday and have a good outlook. I
Speaker 5: think that's a very important part to it. I mean
Speaker 5: you're already thinking of how do I commit suicide, which
Speaker 5: is come on, man, that's that's crazy. Although we all
Speaker 5: might go through that at some point where you have
Speaker 5: those thoughts.
Speaker 13: Yeah, Soudan, you.
Speaker 5: Want to add anything to that.
Speaker 14: Honestly, a difference perspect like what you said, you know,
Speaker 14: Jaba is like wow.
Speaker 15: That's really that's really jumping the gun.
Speaker 5: I get it.
Speaker 15: But get your facts first.
Speaker 14: You don't even know yet what your prognosis is, do you.
Speaker 11: No, not yet?
Speaker 2: No?
Speaker 15: Yeah, I mean, get your facts straight.
Speaker 14: Make sure you have all the information and one day
Speaker 14: at a time right now, you know.
Speaker 5: And the other thing with Takimo, you're so negative on
Speaker 5: chemo right now. I don't understand that I'd have that
Speaker 5: real conversation with whomever on Monday, because chemo can be
Speaker 5: a ridiculously wonderful thing. You know, you're gonna feel like
Speaker 5: crap after it, there's no doubt about it. Few people
Speaker 5: are superman after it, but it can. Actually it's a
Speaker 5: good conversation to have. You don't understand it. Maybe you
Speaker 5: knew somebody that went through it and it was absolutely miserable.
Speaker 11: But I mean, exactly right.
Speaker 5: Well then, but that's that's somebody else's journey that somebody
Speaker 5: else is not yours. So just really have an open
Speaker 5: mind when they talk to you about things like that.
Speaker 14: I mean, I think just staying positive is really helpful too.
Speaker 4: Yeah, it's possible.
Speaker 5: Second opinion, there's nothing wrong with that.
Speaker 15: Stay positive right now. I mean, you're just at the
Speaker 15: beginning of this. You never know.
Speaker 7: Hey, Jaba, this is Chris.
Speaker 10: About twenty years ago, the doctor gave my mom with
Speaker 10: cancer four weeks to live. Oh my gosh, she's still
Speaker 10: stubborn and still here. She had years what kind of cancer,
Speaker 10: if you don't.
Speaker 5: Mind, she had reck cancer?
Speaker 4: Oh my god.
Speaker 5: And they literally were like, you're dying in a month.
Speaker 10: Yeah, we had the conversation outside the room and she's
Speaker 10: not going to be here and she's still here.
Speaker 5: How do they how do they get that kind of
Speaker 5: time frame?
Speaker 13: So wrong?
Speaker 10: She was in bad shape, but she you know again
Speaker 10: maybe miracle whatever, but she's stubborn, she didn't want to go.
Speaker 7: She had a positive outlook, and.
Speaker 10: Twenty years twenty years ago, she's you know, she's still
Speaker 10: cancer free.
Speaker 5: Chris sharing that story is awesome, man.
Speaker 11: Good, Yeah, thank you, Chris. That was That's very upping,
Speaker 11: uplifting for sure.
Speaker 5: So job. But just keep it cool, man, Hey, call us,
Speaker 5: call us back next week if you want to kind
Speaker 5: of give everybody an update. I guarantee people are you know,
Speaker 5: people are interested now. All of our prayers are going
Speaker 5: to be with you. So really, man, keep us updated.
Speaker 5: And I think that's good for you too, all right.
Speaker 12: Yeah, sure will, Thanks guys, appreciate I see it.
Speaker 6: Man.
Speaker 5: Three oh three seven one three eight two five five.
Speaker 5: I got to take a break doors. I promise you're next.
Speaker 5: I got two lines open three zero three more Martino
Speaker 5: three oh three Martino.
Speaker 13: Go with a sure thing.
Speaker 9: Denver's best roofer Excel Roofing Dot com.
Speaker 5: You don't pay a cent until you're content.
Speaker 9: Wait time for an insurance check up free no obligation
Speaker 9: comparison call Compass Insurance paying too much your coverage at
Speaker 9: dozens of insurance companies find out now three oh three
Speaker 9: seven seven to one help. You'll think you're his only
Speaker 9: customer when you choose Frank durand the real estate man
Speaker 9: dot com to list your home with Remax Alliance three
Speaker 9: oh three nine two zero sixteen twenty two.
Speaker 13: All right, three oh.
Speaker 5: Three seven one three eight two five five. It's a
Speaker 5: great time to call. We got lines open. I got
Speaker 5: two deputies here to get on your problems instantly. Three
Speaker 5: oh three seven one three eight two five five three
Speaker 5: oh three Martino, Hey Doris, what's going on with you?
Speaker 16: Okay?
Speaker 8: This start is two years ago and February twenty twenty three,
Speaker 8: my so security was stolen and my identity.
Speaker 5: Was How was how was the social Security check stolen?
Speaker 8: It took me three months to get it back.
Speaker 5: Yeah, But what I'm asking is I help me out here.
Speaker 5: I get the identity part. We'll dig into that, Douris.
Speaker 5: But did someone like steal the check literally out of
Speaker 5: your mailbox or did they log into your Social Security
Speaker 5: ge account and change the address. Do they have the
Speaker 5: same name as you?
Speaker 7: Did?
Speaker 5: They change the bank account, They.
Speaker 8: Logged in and took my direct Express out, got it
Speaker 8: and put their personal account in.
Speaker 5: That is unbelievable, unbelievable. So what happened right after February
Speaker 5: twenty twenty three when this happened. I assume you went
Speaker 5: down to the Social Security Office? You called? What did
Speaker 5: you do?
Speaker 8: I called, and I had it fixt toor nobody can
Speaker 8: change it but me and I have to go bysically
Speaker 8: into than anything smart.
Speaker 16: Okay.
Speaker 8: Then now I got there from the Department of the
Speaker 8: Treasury and they say, I, oh s the a loan
Speaker 8: that I never took out. Oh my goodness, taking it
Speaker 8: out of my Social Security two underd a month.
Speaker 5: They're taking it out of your social Security right now, Yes,
Speaker 5: they are. Oh my god. Do you have a copy
Speaker 5: of that letter?
Speaker 11: Yes?
Speaker 14: I do.
Speaker 8: I got two copies.
Speaker 5: Here's what I want you to do. Do you have
Speaker 5: the ability like a smartphone to take a picture of
Speaker 5: it so we can get it copy of it?
Speaker 6: Yes?
Speaker 14: I do.
Speaker 5: Now, when have you gone down to the Social Security Office?
Speaker 5: Are you here in Colorado or are you in California.
Speaker 8: I'm in Colorado.
Speaker 5: Have you made an appointment to go down there and
Speaker 5: talk to him about this?
Speaker 8: I have tried, but that nobody will call me back
Speaker 8: or answer my calls.
Speaker 5: Can you get around? I have no what's your age? Doors,
Speaker 5: what's your health condition?
Speaker 17: I'm seventy years old.
Speaker 11: I don't.
Speaker 8: My vehicle will not I can't get mentions on it,
Speaker 8: so I have no way of getting there, and I
Speaker 8: can my husband can help me get there, you know
Speaker 8: right now?
Speaker 6: Yeah?
Speaker 5: Yeah, So here's what I'd like to do on this.
Speaker 5: I want to see this letter. And I I hate
Speaker 5: to even ask you this, but you're sure you never
Speaker 5: took out an SBA loan?
Speaker 8: No, I have never. I do have a business, but
Speaker 8: it was always like if I got my check, I
Speaker 8: purchased it with with katz.
Speaker 5: Or my check or what kind of business did you have?
Speaker 8: It's a basically I never made any money.
Speaker 4: I've lost money.
Speaker 8: Actually, it is like I do te shirts and seat
Speaker 8: covers and I use Korean rmestones to eat set them.
Speaker 5: Is the is the company name that they're going after
Speaker 5: for the SBA loan? Is it the same as what
Speaker 5: your company was?
Speaker 8: I believe that's exactly what I found out this morning
Speaker 8: because she gave me the business The lady I talked
Speaker 8: to at the Internal Revenue IRS. They gave me the
Speaker 8: business license number, and I didn't even have it.
Speaker 5: When did they say you took the loan out? They
Speaker 5: won't tell me.
Speaker 8: They say they can't tell me anything, how much it
Speaker 8: is or nothing. They say they can't tell me.
Speaker 5: This is incredible, man, I mean, my brain goes two ways.
Speaker 5: But once again, I'm gonna ask you this again. I'm
Speaker 5: not trying to insult you. You're sure that nobody maybe
Speaker 5: a kid did it and you signed off on it,
Speaker 5: or your husband or spouse took a loan out. Well,
Speaker 5: And then I'm trying to think what kind of loan
Speaker 5: you could have possibly gotten from the SBA for the
Speaker 5: kind of business you have. Did that business include any property? No,
Speaker 5: So generally when I think of an SBA loan, I
Speaker 5: think the most popular is like a five oh four,
Speaker 5: and the only thing you're going to use that for,
Speaker 5: for the most part, is to buy property. So i'd
Speaker 5: be curious product. Yeah, the product. I mean, usually you're
Speaker 5: not going to get an this. I'm not saying it's impossible,
Speaker 5: but not the most common loans by the SBA. So
Speaker 5: how long would it take you to send us? Can
Speaker 5: you send Kelly a picture of that in the next
Speaker 5: couple minutes so I can look at it over break
Speaker 5: that letter? Okay, all right, hold on, hold on, Kelly,
Speaker 5: I really want that asap, and I want to look
Speaker 5: at that. I've got a few ideas here. If it's
Speaker 5: all BS, I want to see what kind of loan
Speaker 5: it was when we get our pay for work. Hey,
Speaker 5: we got some lines open three oh three seven one
Speaker 5: three eight two five five three oh three, seven to
Speaker 5: one to three talk everybody.
Speaker 16: Hold tight.
Speaker 5: We're going to be talking to Chris again with discount
Speaker 5: bath and a lot more, including a Doris update.
Speaker 9: Right after this, go with a sure thing Denver's Best
Speaker 9: roofer Excel Roofing dot com.
Speaker 5: You don't pay a cent until you're content.
Speaker 9: Please time for an insurance check up free no obligation
Speaker 9: comparison call Compass Insurance paying too much your coverage at
Speaker 9: dozens of insurance companies find out now three oh three
Speaker 9: seven seven to one help. You'll think you're his only
Speaker 9: customer when you choose Frank durand the real estate Man
Speaker 9: dot com to list your home with Remax Alliance three
Speaker 9: oh three nine two zero sixteen twenty two.
Speaker 14: Ripped of.
Speaker 5: News.
Speaker 3: You need advice so you don't have to.
Speaker 4: Run anouss as you can.
Speaker 3: Shooter's gonna help.
Speaker 14: Come man, this is.
Speaker 4: The Troubleshooter Show. No Tom Martine, Welcome, Welcome to the.
Speaker 5: Only show of it's kind. We're here to solve problems,
Speaker 5: answer questions, take complaints. We're here to make your life,
Speaker 5: my friends, just a little bit better. If you've been
Speaker 5: ripped off, you need some help. I do want to
Speaker 5: hear from you. Our phone number is easy. We have
Speaker 5: three lines open right now three zero three seven one,
Speaker 5: three eight two five five. If you need help, I
Speaker 5: don't care what it is. We have a list of
Speaker 5: experts along with us right here in this room that
Speaker 5: can help you big time. And any questions you have
Speaker 5: about remodeling. We have an expert. Chris, you own's discount
Speaker 5: bath uh dot com in studio. This guy can uh.
Speaker 5: You know, it's not just bathrooms. I mean you guys
Speaker 5: do other stuff. I mean your background is you're a contractor, yeah,
Speaker 5: a general contractor. Yeah, so but why just bathrooms? Chris
Speaker 5: had a curiosity.
Speaker 10: Well, that way, we're not putting on a roof one
Speaker 10: week and doing a bathroom the next.
Speaker 5: YEA, I gotcha. You want to specialize, have the right
Speaker 5: people in line to do the things you need.
Speaker 10: Yeah, and the guys are you know, muscle memory, et cetera,
Speaker 10: et cetera.
Speaker 7: They're just going for.
Speaker 4: Take it quick, yep.
Speaker 5: And we're going to dig into how long a project
Speaker 5: generally takes. Some stuff like that as we go, but
Speaker 5: we're talking about all kinds of stuff today. If you
Speaker 5: join us on YouTube, type in Troubleshooter Network you can
Speaker 5: watch the show live. Hey Doris, it looks like you
Speaker 5: sent this. Doris called in last hour and this is
Speaker 5: pretty crazy. We've done some research already, but she is.
Speaker 5: She is getting her social Security.
Speaker 15: Looks like it's a garnishment mark.
Speaker 5: It is, and they because she's on social Security, they
Speaker 5: literally take it right out of your check.
Speaker 15: But it did you read?
Speaker 14: It does start next month and it she needs to
Speaker 14: cannet or contact the Small Business Administration.
Speaker 15: Have you tried that, Doris?
Speaker 5: Hey, Doris, I have and what do you get there?
Speaker 11: Washington?
Speaker 8: I called the ones in Washington. They said that getting
Speaker 8: to us was the local and I did that, left
Speaker 8: messages and they've never returned my messages. Nobody will talk to.
Speaker 16: Me about this.
Speaker 5: When's that first mount coming out of your check?
Speaker 8: Mon Storry?
Speaker 5: It just came out, So you know what, We've got
Speaker 5: to help her. I mean, this is big time. So, Dimitri,
Speaker 5: you did a little research, so I just want you
Speaker 5: to kind of pay attention to what he's saying, because
Speaker 5: you're not the only one dealing with this.
Speaker 4: Yeah, Doris.
Speaker 1: During the break, I did a keyword search for SBA
Speaker 1: loan fraud and the very first thing that popped up
Speaker 1: was a huge page that the Small Business Administration has
Speaker 1: set up to report all kinds of frauds. So it
Speaker 1: must be like a very very common common issue that
Speaker 1: they deal with. You can They give you many different
Speaker 1: options to file this report online. There are a whole
Speaker 1: bunch of forms you have to fill out want to
Speaker 1: report the fraud.
Speaker 5: We're actually going to go another step with you. We're
Speaker 5: going to actually help you and fill out some forms,
Speaker 5: but you're gonna have to give us all the information,
Speaker 5: so we are going to do that. We're going to
Speaker 5: help you. I'm curious, so I'm looking at this and
Speaker 5: I'm trying to see it doesn't say what kind of loan.
Speaker 9: It was.
Speaker 5: No, it does not say find a loan with the FDA.
Speaker 5: I believe you, And you know what I'm wondering if
Speaker 5: it's if it was a fraudulent PPP loan that someone
Speaker 5: did on your behalf. You know the interesting thing about this,
Speaker 5: it's not hard to follow the money, although what we're
Speaker 5: learning with those it is pretty hard to follow the
Speaker 5: money because there's such rampant fraud and abuse in our government.
Speaker 5: It's insane. And what I was where I was originally thinking,
Speaker 5: is where did the disbursement go? Who was it made to?
Speaker 5: I know you don't know, trust me, I get you
Speaker 5: don't know. And this letter doesn't say anything. All this
Speaker 5: letter says is you're screwed. We're gonna start taking money
Speaker 5: from you.
Speaker 8: And I don't know how long it's gonna last. I
Speaker 8: don't know how much they.
Speaker 5: Took count I know it's it really doesn't say anything,
Speaker 5: Oh my business, it's none of your business, and we're
Speaker 5: taking your money. Let's just say welcome, welcome to the government.
Speaker 5: Thank god, that'll be a change soon. And how much
Speaker 5: is your social security by the way.
Speaker 8: Thirteen and twenty seven dollars that's all I live all
Speaker 8: the month.
Speaker 5: This is crazy. Who wants to listen? Guys?
Speaker 4: You too?
Speaker 5: I mean, this one's not going.
Speaker 4: To be easy.
Speaker 5: Well, actually I say that, I'm not sure how easy
Speaker 5: it's going to be or not, But the bottom line
Speaker 5: is you're going to have to spend time with her
Speaker 5: on the phone, get to the proper forms, get them
Speaker 5: filled out, and then what I'd really like is the
Speaker 5: next step. Maybe give it a week after the forms
Speaker 5: are filled out. See if we don't get any feedback,
Speaker 5: Maybe use your own emails so you know we're dealing
Speaker 5: with everything firsthand. And then I think we need to
Speaker 5: make an appointment with the local SBA and someone needs
Speaker 5: to go down there with her and basically either drive
Speaker 5: her down or and her husband down, whatever we got
Speaker 5: to do. The only thing we have is an account
Speaker 5: number from the SPA. That's all we have on this.
Speaker 5: So who wants to really spend the time on this?
Speaker 5: And I'm not saying that I don't know the caseloads
Speaker 5: you guys have.
Speaker 7: I'm looking at you.
Speaker 5: You want it, Scott, all right, It's gonna be a
Speaker 5: tough one, but man, this is life changing stuff here. Yeah,
Speaker 5: any not all that it is.
Speaker 8: This is not the only thing I'm having I have
Speaker 8: the irs. Tell me that, and then they're using my
Speaker 8: name again with the I R S for what.
Speaker 11: Okay, I got a letter here on.
Speaker 8: This that says that I did incorrect W poor for him,
Speaker 8: And this was dating twenty four and I had an
Speaker 8: accident on my job and lost my Workmen's comp case
Speaker 8: this year, and I haven't worked since twenty twenty three.
Speaker 8: This would be too years this year that I haven't worked.
Speaker 11: Well, I got a little better.
Speaker 5: That's that's gonna be a completely different thing. Let's tackle
Speaker 5: one at a time here. What's the I R S
Speaker 5: want to do? I mean, basically, a W four is
Speaker 5: an employees withholding certificate. I mean, what's wrong with the
Speaker 5: W four?
Speaker 8: What W four? I haven't done one?
Speaker 1: Oh, I think I understand what's going on. She hasn't
Speaker 1: worked in a couple of years, but somebody filed a
Speaker 1: tax return using her identity, and so that's.
Speaker 8: I think they're using my mic. Yeah, well, I've got
Speaker 8: my business I'm which is more of a hobby than
Speaker 8: a business, as a way of finding these forms.
Speaker 1: Yeah, it's it's a huge case of identity things.
Speaker 5: Do you have a cop? I mean, do you. Okay,
Speaker 5: this one is not as easy. But what we're gonna
Speaker 5: have to do is pull her transcript. You're going to
Speaker 5: have to log on to her I R S account
Speaker 5: and literally download the transcript to see what the hell
Speaker 5: the w fours you went from into anything, I mean,
Speaker 5: whatever information they have mark.
Speaker 1: Both of these agencies, both the I R S and
Speaker 1: the Small Business Administration, have their own form to report
Speaker 1: identity theft. So you got to do that right now.
Speaker 1: There's a form and an affid davit that's available on
Speaker 1: both of those websites, and you got to do Doris.
Speaker 1: If you filed any of those, that's.
Speaker 5: Where that's where he's going to have to a police report.
Speaker 1: But if you do that, then starting.
Speaker 8: And I can't find the forms.
Speaker 1: Yeah, they're they're online, So Scott and I will email you.
Speaker 1: Do you have do you have an email address? Do
Speaker 1: you use the email doors?
Speaker 5: Jiah?
Speaker 8: I sent my thing over there with this, but I said,
Speaker 8: I don't submit the Craig does before forms and on
Speaker 8: the back it says I am subdent to five civil penalty.
Speaker 4: Yeah.
Speaker 1: Yeah, it's somebody ripped off your identity is now and
Speaker 1: he and that person is now using it, So you
Speaker 1: got to fill out those forms right away and submits
Speaker 1: possible that.
Speaker 4: It is not identity.
Speaker 5: I mean that is a possibility that she got something
Speaker 5: wrong or her employer from a few years ago.
Speaker 8: How can I do that if I'm not working.
Speaker 1: She said, If I understood Doris correctly, the IRS letter
Speaker 1: was in response to something that happened for tax year
Speaker 1: twenty twenty four.
Speaker 7: Is that right?
Speaker 5: This was said December four, No what tax year?
Speaker 2: Though, you know they're not giving that.
Speaker 5: I'm gon send us. I'm going to put you on hold. Listen,
Speaker 5: make sure Kelly's got all your information. No matter what,
Speaker 5: Scott's going to reach out to you. We got to
Speaker 5: tackle one at a time, but that could be you
Speaker 5: know how long it takes the IRS to match up
Speaker 5: like a ten ninety nine or a W four that
Speaker 5: could be.
Speaker 4: From year years.
Speaker 1: It takes years, and most of the time I think
Speaker 1: it doesn't even happen.
Speaker 5: And generally I don't think so either. So Kelly asked
Speaker 5: her to send a picture of that too. I do
Speaker 5: want to see it, but we're done on air with her.
Speaker 5: We're going to put Scott on this and hopefully get
Speaker 5: has figured out for this poor lady. She lives on
Speaker 5: thirteen hundred bucks a month, and they're taken out two
Speaker 5: hundred for a loan she apparently never got hold on.
Speaker 5: Three oh three Martino.
Speaker 9: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 9: dot com. You don't pay a cent until you're content
Speaker 9: than time for an insurance check up free, no obligation.
Speaker 9: In comparison, call Compass Insurance paying too much your coverage
Speaker 9: at dozens of insurance companies find out now three oh three,
Speaker 9: seven to seven to one help. You'll think you're his
Speaker 9: only customer when you choose Frank durand the real estate
Speaker 9: Man dot com to list your home with Remax Alliance
Speaker 9: three oh three nine two zero sixteen twenty two.
Speaker 5: All right, three oh three seven three eight five three
Speaker 5: oh three Martino, we got lines open. It's a great
Speaker 5: time to call. You've been ripped off taking advantage of Hey, Chris,
Speaker 5: I want to ask you discount bath dot com. How
Speaker 5: much she then the average contractor? Would you guys say
Speaker 5: you are ten to fifteen percent?
Speaker 10: What somewhere between ten and twenty percent? It depends on
Speaker 10: the project, but I'd say twenty percent In a lot
Speaker 10: of cases.
Speaker 5: What's the most shocking thing people generally see when they
Speaker 5: have a quote done, And I don't care if it's
Speaker 5: from you or anybody else, someone that hasn't had any
Speaker 5: remodeling done for a long time, they want to, you know,
Speaker 5: get it remodeled. What's the most shocking? Is it the
Speaker 5: cost of say like a plumber, the cost of the
Speaker 5: actual material, say a new tub? I mean, what what
Speaker 5: is generally surprising?
Speaker 7: Yeah? It's the overall cost, right, it's just overall. Yeah,
Speaker 7: it's the overall all. It all adds up.
Speaker 10: And for whatever reason, people have a number in their
Speaker 10: head that's not based in anything, but well, I think
Speaker 10: a bathroom should cost ten thousand dollars. And if you
Speaker 10: were to ask why so, I don't know, because that's
Speaker 10: how much it costs.
Speaker 5: You know, we never That reminds me of some We
Speaker 5: almost never go to fast food, but if we're on
Speaker 5: the road or something and just want to haul, ask
Speaker 5: to get to where we're going. You know, I stopped
Speaker 5: it fast food place about a year ago on the road,
Speaker 5: and I was shocked. There wasn't a dollar menu anymore,
Speaker 5: like what used to be ninety nine cents of McDonald's,
Speaker 5: or a dollar for I think it was a double
Speaker 5: cheeseburger was like four bucks or whatever. Yeah, totally, So
Speaker 5: people just really when did the cost Was it COVID
Speaker 5: that just drove everything up, or even pre COVID y,
Speaker 5: you know, I think it's.
Speaker 10: Just generally speaking, you know, time moves on and things
Speaker 10: get more expensive, and people haven't done a bathroom for
Speaker 10: twenty years.
Speaker 7: Right, Yeah, so there's some of that involved. You know,
Speaker 7: our prices aren't really that much more than they were
Speaker 7: four or five years ago. Honestly.
Speaker 10: There are cost increases and they have to go up,
Speaker 10: but for the most part, it's just the total cost.
Speaker 10: People don't know what it's going to cost, which is
Speaker 10: a lot of cases why we're there, right, I need
Speaker 10: to fix this. How much does it cost? You have
Speaker 10: an idea what a new car costs, You know what
Speaker 10: dinner's going to cost. You don't know what a kitchen
Speaker 10: or bathroom costs.
Speaker 5: Yeah, nor do you know like a steam shower. I mean,
Speaker 5: if you start getting into that kind of stuff, you
Speaker 5: know I do, Yeah, I mean honestly, okay, the mister
Speaker 5: steam unit itself, yep. Forget about any labor, forget about
Speaker 5: even the plumbing to the mister steam just the mister
Speaker 5: steam unit was eleven thousand, eleven thousand just for that.
Speaker 5: That didn't include hooking it up. It included nothing except
Speaker 5: for the unit itself. Now, it's cool as hell, but
Speaker 5: I mean, like that was sticker shock. I had no idea.
Speaker 5: I thought a steam shower. And once again, I'm not
Speaker 5: even talking about the shower. I'm just talking about the
Speaker 5: steam unit. I was absolutely shocked by it.
Speaker 7: Yeah, I mean that's a good example, right, you had
Speaker 7: no idea.
Speaker 5: No, I had no idea. How much do you think
Speaker 5: someone recoups out of So let's say there in Highland's Ranch,
Speaker 5: and I'm just I always use that as an example.
Speaker 5: And the house is let's say twenty twenty, nineteen ninety five,
Speaker 5: twenty twenty, that's when it was built track Home, and
Speaker 5: they redo that master bath and turn it in. You
Speaker 5: know they're not going to go totally insane. I mean,
Speaker 5: you want it to be nice, but you're not going
Speaker 5: to spend a million bucks and a seven hundred thousand
Speaker 5: dollars home. So if they drop let's say that's fifty thousand,
Speaker 5: fifty thousand to do that bathroom, do you think when
Speaker 5: they sell that they'll actually get that fifty back.
Speaker 10: According to cost versus value, you're going to get seventy
Speaker 10: percent of that back. Oh hell, that ain't bad. But
Speaker 10: you know, I Colorado, your house is going to sell, right,
Speaker 10: I mean just the way that the real estate market is. Yeah,
Speaker 10: it's already there's demand and everybody wants to leave.
Speaker 5: Yeah, but that But in that example, if Susannah and
Speaker 5: I look at two homes, same model in Island's ranch
Speaker 5: and one of them has a beautiful new bathroom with
Speaker 5: a steam shower, and the other one's twenty five years old,
Speaker 5: my god.
Speaker 10: Yeah, the steam shower is going to add value for sure, period,
Speaker 10: just period, because none of the other houses have it, right,
Speaker 10: There's very few that are going to have that, So
Speaker 10: that'll add value to the house recoup. You know, you're
Speaker 10: going to pay more because you don't have to do
Speaker 10: something to a house. So the bathroom, whether you get
Speaker 10: fifty grand more or not, I.
Speaker 7: Don't you know.
Speaker 10: I don't know that the numbers translate one for one.
Speaker 10: But you're gonna get fifty to seventy percent.
Speaker 5: Well, that's not bad at all because in the meantime
Speaker 5: that you're living there, you're enjoying whatever you build.
Speaker 10: Exactly and that that's the idea I tell people build
Speaker 10: it for you.
Speaker 5: What's the biggest thing you guys do at discount bath
Speaker 5: dot com? And what I mean by that is do
Speaker 5: you go in and someone's got that old, you know,
Speaker 5: shower tub and really what they want's a nice walk
Speaker 5: in low threshold shower or whatever, and they are are
Speaker 5: you doing a lot of that where you're just doing
Speaker 5: the shower, You're not doing the whole project.
Speaker 10: We do a lot of that. You know, a question
Speaker 10: we get a lot. We just did that home show
Speaker 10: is do you do the whole bathroom? Because there's a
Speaker 10: lot of companies that will only touch the wet area.
Speaker 5: So we once advertising on TV generally just kind of
Speaker 5: remodeled that shower.
Speaker 10: Correct and they're telling you, hey, this product that we have,
Speaker 10: whatever it is, is the best. Yeah, we do everything.
Speaker 10: You know, File's the best, if you like tyle, Crylic's
Speaker 10: the best. If you like a crylics parcel surface it right,
Speaker 10: It just matters what you want. Everything that we provide
Speaker 10: is quality materials. So what you like is what's best.
Speaker 5: How do you even look at the materials? And what
Speaker 5: I mean by that is like when you guys came
Speaker 5: to our house. We didn't know anything. Okay, first of all,
Speaker 5: I had no idea. If you have a steam shower,
Speaker 5: you can't have certain material, correct. So we end up
Speaker 5: pretty much with porcelain. I mean there might be other stuff,
Speaker 5: but I mean pretty much, you're going to go porcelain correct.
Speaker 5: And then it's like, okay, what color and stuff? So
Speaker 5: do you guys have like as you move on in
Speaker 5: the project, do you guys have like a design center?
Speaker 16: Yeah?
Speaker 10: Absolutely, it comes to your house though, so that's cool.
Speaker 4: Yeah.
Speaker 10: So what we we've done is we've picked out Steven
Speaker 10: as a matter of fact, and the other designers get
Speaker 10: together say this is gonna ninety percent of people are
Speaker 10: going to like these colors. So you don't have to
Speaker 10: go to a store and say, wow, there's five thousand colors.
Speaker 10: I don't know where to start. We've got it narrowed down.
Speaker 10: This goes with this. We get your design ideas, what
Speaker 10: you like, and then we start designing that direction. And
Speaker 10: then if we don't have something with us that really
Speaker 10: suits you, that's when we go to a store and
Speaker 10: pick out something other than that.
Speaker 5: Yeah, and you could go to like I'm trying to
Speaker 5: think of one of the big ones. I was at Yeah,
Speaker 5: flooring decor, and my god, they have everything. Yeah, there's
Speaker 5: a lot there. Oh yeah, and then you know you
Speaker 5: have contractors pricing and all that kind of stuff. But
Speaker 5: it's incredible. Yeah, I'll tell you the other thing we did. Look,
Speaker 5: I mean, I'm not bragging, but we're going to be
Speaker 5: in this house for a while. But that steam shower
Speaker 5: Suzanne uses all the time. I love it. I did
Speaker 5: learn this. Don't get into a steam shower right after
Speaker 5: you eat. It's absolutely your stomach shrinks. Man, it's not good.
Speaker 5: But we got we put in heated floors.
Speaker 7: We have them at our house. It's my favorite thing.
Speaker 5: It's incredible in the winter, you walk in and the
Speaker 5: other thing it does. We have a big open bathroom
Speaker 5: at the heat rate from the floors in there and
Speaker 5: actually warms the entire bedroom a little.
Speaker 4: Yeah.
Speaker 5: But man, you get up in the middle to go
Speaker 5: to the bathroom and bam, you're walking on these heated floors.
Speaker 5: You're like, oh, that's the crazy.
Speaker 10: We did our main level so the kitchen and the
Speaker 10: living room, dining room have tile heated floors.
Speaker 5: Are you guys doing a lot of upper end stuff
Speaker 5: like that.
Speaker 7: We do a lot.
Speaker 10: Yeah, yeah, honestly it's from what you want down on
Speaker 10: the low end to the high end.
Speaker 7: But we do a lot of everything, A.
Speaker 5: Lot of everything. I mean, are a lot of people
Speaker 5: putting a lot of money. I mean the steamers and
Speaker 5: the heated floors. We put in one of those toilets
Speaker 5: that you know, basically does everything you can imagine.
Speaker 10: We do that on twenty percent probably where you have
Speaker 10: your team shower, heated floor and you're still going to
Speaker 10: be saving people that that fifteen to twenty percent. It's
Speaker 10: still going to be a cost effective way to do
Speaker 10: it if you want to do it.
Speaker 5: Yeah, well, I was actually shocked on heated floors. It
Speaker 5: wasn't nearly as much as I thought. The steam showers
Speaker 5: what blew me away.
Speaker 10: That's the one you're you're going to add a lot
Speaker 10: of cost. And you know, the bills and whistles, you
Speaker 10: can really keep stacking them on.
Speaker 5: Ours is insane. So it's got speakers, it's got a
Speaker 5: full touch pad that's of course waterproof. You can watch
Speaker 5: Netflix while you're steaming, you can turn on any music.
Speaker 5: It's got different color lights, and then.
Speaker 15: The aroma therapy is my face.
Speaker 5: She likes EurOMA. I can't stand it. I don't like
Speaker 5: the aroma therapy. But actually, if you could get colzone flavored, maybe.
Speaker 4: I'd like it.
Speaker 7: But it might be pizza flavor.
Speaker 5: She likes that floral stuff. I'm like, I don't dig that.
Speaker 5: The other cool part about it is is the light.
Speaker 5: You can change all different colors and you can go
Speaker 5: right on the mister Steam app and turn it on
Speaker 5: before you get home, so it's all ready to go.
Speaker 5: How long is yours take to heat up my shower?
Speaker 7: I don't have a steam shower? Does we've got the heat.
Speaker 5: A floors ours takes a half hour to heat up? Yeah,
Speaker 5: that sounds about right. It's crazy to me. I'm like,
Speaker 5: why does it take that? But it is. It's every
Speaker 5: bit of a half hour to get to like one fifteen. Yeah,
Speaker 5: all right, Hey, Chelsea, I promise I'm gonna come back
Speaker 5: to you right after this. Any questions you have for Chris,
Speaker 5: you've been ripped off. Taking advantage of any comments period.
Speaker 5: We'd love to hear from you. I got uh two
Speaker 5: open lines three oh three seven one three eight two
Speaker 5: five five.
Speaker 13: Go with a sure thing.
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Speaker 9: now three oh three seven seven to one.
Speaker 18: Help.
Speaker 9: You'll think you're his only customer when you choose Frank
Speaker 9: durand the real estate Man dot com to list your
Speaker 9: home with Remax Alliance three oh three nine two zero
Speaker 9: sixteen twenty two.
Speaker 5: All right, three oh three seven one three two five
Speaker 5: to five. You've been ripped off or taking advantage of
Speaker 5: We want to hear from you.
Speaker 4: Let's do this.
Speaker 5: Let is pop over to Chelsea. By the way, This
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Speaker 5: waterpros dot net. Now let's go to Chelsea. Chelsea, what's
Speaker 5: going on with you?
Speaker 8: Hey?
Speaker 19: Well, I need some help figuring out what I can
Speaker 19: do about getting my car back from the mechanic that
Speaker 19: it's at right now.
Speaker 5: Where is it? Is it in Colorado?
Speaker 17: It is?
Speaker 13: Yes?
Speaker 5: And why did it got to the mechanic. Let's start
Speaker 5: there at the beginning.
Speaker 19: It had transmission problems right after I bought it, like
Speaker 19: two days. I drove it for two days.
Speaker 5: Where'd you buy it?
Speaker 19: One hundred and sixty miles on it at a mile
Speaker 19: high auto sales like a little shopdown on like Santa Fe.
Speaker 5: And I'm sorry how many miles were on it?
Speaker 19: Oh? It has all I believe it's a twenty fifteen.
Speaker 19: I think it has one hundred and twenty okay, thousand
Speaker 19: miles on it? Okay, but you put one hundred and
Speaker 19: miles I got it.
Speaker 5: And when was that? When did you buy it?
Speaker 19: I bought a December thirty.
Speaker 5: First, so of last year. So December thirty first, I'm sorry,
Speaker 5: twenty twenty.
Speaker 19: Four, this past New Year's Eve?
Speaker 5: Yeah, yeah, so December thirty first or a few months ago.
Speaker 5: You buy it, you drive it one hundred and sixty miles,
Speaker 5: just a transmission problem. I assume you called the dealership
Speaker 5: back or what happened there? Yes, and then they said
Speaker 5: bring it over to display.
Speaker 19: No, they said, you have we gave you the three
Speaker 19: month warranty, so use the warranty. They said, if you
Speaker 19: have a mechanic that you use, go there, have him
Speaker 19: do the work under the warranty.
Speaker 5: This is interesting, Chelsea. I need to understand this warranty
Speaker 5: a little more.
Speaker 16: So.
Speaker 5: When you bought the car from this what was it
Speaker 5: called mile High what.
Speaker 19: The mile High Auto Sales?
Speaker 5: Mile High Auto Sales. Their vehicle had a three month
Speaker 5: warranty on it.
Speaker 19: It was from Cars Protection Plus. With the paperwork I
Speaker 19: was given.
Speaker 5: Okay, So you bring it over to the shop, and
Speaker 5: did you pick out the shop?
Speaker 16: I did.
Speaker 19: It's the thop that I've used for years.
Speaker 4: Great.
Speaker 5: So you bring it over to the shop and they
Speaker 5: say it needs a transmission.
Speaker 19: What do they say, Uh, it needs to be Basically,
Speaker 19: they rebuilt the transmission.
Speaker 5: Okay, so they did they call up the warranty company. Yes,
Speaker 5: And what did the warranty company see.
Speaker 19: Basically, they told him not to finish the do any
Speaker 19: work because they needed to get more information from me
Speaker 19: and then they would need to send someone out to
Speaker 19: look at the vehicle. Yeah, they called me five minutes later.
Speaker 19: I talked to them for about five minutes. They called
Speaker 19: him back and told him what they needed next, and
Speaker 19: he couldn't provide that because he already did the work
Speaker 19: on the car. I think, from what I understand, the
Speaker 19: work was already completed by the time he spoke to the.
Speaker 5: Warranty wouldn't crazy? All this is crazy? Soowa ahead he.
Speaker 19: Wants the warranty company that denied the Queen because they
Speaker 19: said we couldn't look at it, we couldn't get all
Speaker 19: the information.
Speaker 5: I don't blame them, I don't blame him at all.
Speaker 19: So I understand that. So I said, you know, with
Speaker 19: the mechanic, I said, can you work with me? Can
Speaker 19: we figure something out here? Because on the phone one
Speaker 19: day he kind of admitted He's like, oh, yes, probably
Speaker 19: my fault because they probably did tell me the way
Speaker 19: and I did it.
Speaker 5: Okay, Now hold on, I've got hold on. I've got
Speaker 5: some questions that are really important here. When you dropped
Speaker 5: it off there, basically you signed something. What did you sign?
Speaker 4: Do you know?
Speaker 19: I don't know exactly what I signed it was, but
Speaker 19: I'm sure it was something saying you know, what was wrong?
Speaker 19: I know he asked me what was wrong with it?
Speaker 5: Well, I assume when you drop it off, Chelsea, hold on,
Speaker 5: when you drop it off at most places, I don't
Speaker 5: care if it's an independent or a dealership, generally they're
Speaker 5: going to have a diagnostic charge down there of whatever.
Speaker 5: So you drop it off, say hey, i've got a problem.
Speaker 5: My transmission's not working. I need an estimate. It's some
Speaker 5: period of time. If it's over say one hundred and
Speaker 5: fifty bucks, they need to call you and say, hey,
Speaker 5: you need a transmission. Do you approve it? Did they
Speaker 5: ever do that?
Speaker 6: No?
Speaker 19: And I told him when I dropped it off. It
Speaker 19: was a brand new to me car, and I needed
Speaker 19: the work done through the warranty company because there's no
Speaker 19: way that I could pay an addition additional five or
Speaker 19: six thousand dollars.
Speaker 4: And what did they say, Chelsea?
Speaker 5: Chelsea?
Speaker 19: He said, okay, okay, So.
Speaker 5: Then he had to deal with the warranty company and
Speaker 5: he made that initial call. Yes. So, but at that point,
Speaker 5: according to you, at least the work had already been done.
Speaker 19: From what it sounds like from what I can gather
Speaker 19: from him and the warranty company, the work had already
Speaker 19: been Are.
Speaker 5: They saying you authorized it? I mean, let's just get
Speaker 5: to it.
Speaker 19: Basically. Yeah.
Speaker 5: So he when they said hold on, hold on, I
Speaker 5: want to stick. I want to stick right to that
Speaker 5: right now when we call them, because we're going to
Speaker 5: call these people in a minute, they're going to tell
Speaker 5: us that Chelsea authorized it over the phone for us
Speaker 5: to do the work. Is that what they really are
Speaker 5: going to say.
Speaker 19: I don't know what he's going to say. He knew
Speaker 19: that he was supposed to go through a little I
Speaker 19: get it.
Speaker 5: Because he actually said that to you. I heard you first.
Speaker 19: Yes, So I don't know if you'll say that I
Speaker 19: authorize the work I authorize. I definitely authorized him. He
Speaker 19: told me he had to take transmission apart.
Speaker 4: Yeah, how much?
Speaker 19: Was that exactly the parts that needed to be replaced.
Speaker 5: Yes, I want to get these guys on. Hold on,
Speaker 5: hold on, I want to get these guys on. Tell
Speaker 5: Kelly the name of the person, Kelly, Kelly, I honestly
Speaker 5: get these guys on. We've got to get information from
Speaker 5: these guys. Everybody, hold tight three oh three seven one
Speaker 5: three A two five five. We have two lines open.
Speaker 5: Three oh three Martino, I want to talk to mile
Speaker 5: high Autos or not mile high Auto Sales the actual
Speaker 5: shop that it's in right now, go with a sure
Speaker 5: thing Denver's best roofer Excel Roofing dot com.
Speaker 13: You don't pay a cent until you're content.
Speaker 9: Time for an insurance check up, No obligation comparison call
Speaker 9: Compass Insurance paying too much your coverage at dozens of
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Speaker 9: seven to one help. You'll think you're his only customer
Speaker 9: when you choose Frank Durand the real estate Man dot
Speaker 9: com to list your home with Remax Alliance three oh
Speaker 9: three nine two zero sixteen twenty two.
Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five five three oh three, Martino, you got a problem
Speaker 5: we want to hear from you. I got a couple
Speaker 5: of lines open, but right now I want to jump
Speaker 5: right back into this, so h just to recap real quick,
Speaker 5: Chelsea bought a vehicle from Mile High Auto Sales. One
Speaker 5: hundred and sixty miles later, there's a big problem. I
Speaker 5: guess the transmission was no good. Something with the transmission.
Speaker 5: She brings it over to a shop that she's used
Speaker 5: in the past, somebody she trusts, and basically drops the
Speaker 5: car off and ultimately where we're at, and this is
Speaker 5: great because someone from the repair shop is act Leon James.
Speaker 5: So we're going to talk to him in a second.
Speaker 5: But I'm trying to update everybody on what's going on,
Speaker 5: including James that's listening right now. So according to Chelsea,
Speaker 5: she brings it over, these guys call from Nichols Auto Repair.
Speaker 5: They call up the warranty company, and the warranty company says, hey,
Speaker 5: we've got to talk to the person that bought at Chelsea.
Speaker 5: And then they called Chelsea and they are going to
Speaker 5: send out someone to inspect the transmission. And honestly, this
Speaker 5: is pretty normal most after market companies. You get up
Speaker 5: to the point of an engine or something in the
Speaker 5: drive train over a couple grand, they're going to send out,
Speaker 5: most likely an independent inspector or possibly someone that works
Speaker 5: for the insurance company to verify what the shop is
Speaker 5: saying and more importantly, to verify coverage.
Speaker 4: Because here's what scares.
Speaker 5: Me about this real quick, then I'm going to go
Speaker 5: right to James at Nichols Auto Repair. There's so many
Speaker 5: different things happening here. One, she had a car with
Speaker 5: one hundred and sixty miles on it from when she
Speaker 5: bought it, used car twenty fifteen, and there's a problem
Speaker 5: with the transmission. Most after market warranties aren't going to
Speaker 5: cover a pre existing condition, which is very curious because
Speaker 5: one hundred and sixty miles and it needs a transmission,
Speaker 5: it'd be pretty hard to argue it wasn't pre existing
Speaker 5: at that point. Number Two, the people from the warranty
Speaker 5: company never got to inspect it, so therefore there's nothing
Speaker 5: we're going to do there. In hindsight, they're declining it
Speaker 5: because they didn't get to look at it. And I
Speaker 5: don't think I'd be in the same boat they are.
Speaker 5: I mean, if I couldn't look at it, I'm sure
Speaker 5: not going to write a check. But what I can't
Speaker 5: figure out is why James, according to Chelsea or Nichols
Speaker 5: Auto Repair. And this is the part hopefully he's going
Speaker 5: to answer. By the way, James, I appreciate you coming on.
Speaker 5: I think we're and I'll let you say everything and
Speaker 5: anything you want to say. But the one question I'd
Speaker 5: like to start with his why would you guys repair
Speaker 5: something that you didn't have authorization to repair, either from
Speaker 5: the warranty company or Chelsea or are you going to
Speaker 5: tell me you did have authorization? James am I on, Yes, sir,
Speaker 5: you are on. Thank you for coming on.
Speaker 17: We absolutely had authorization.
Speaker 5: And how did that go down? Tell me your side?
Speaker 5: So she drops the vehicle off.
Speaker 17: Yeah, she brought me the vehicle that she had already
Speaker 17: had at the dealership who had already done an inspection.
Speaker 17: It had all of the codes, everything, had the recommendation
Speaker 17: to do the transmission. So she brought it in and
Speaker 17: wanted me to do the transmission. And basically, the warranty
Speaker 17: company already has all of the information, but what they
Speaker 17: were asking for was a freeze frame of the codes
Speaker 17: in order to push it through, which your freeze frame
Speaker 17: does not exist. They wanted the exact mileage of when
Speaker 17: it through the initial code, and that was after they
Speaker 17: had already approved the job.
Speaker 5: So basically what you're saying is the warranty company approved it.
Speaker 5: You guys did the work, but then at the end
Speaker 5: they decided they were going to pay it because you
Speaker 5: guys couldn't provide stuff that frankly, you couldn't even provide
Speaker 5: if you if you had to.
Speaker 16: That's exactly correct.
Speaker 5: Oh man, this is an interesting case, James.
Speaker 1: How did the approval get to you? Was it via
Speaker 1: email a text message that somebody from the warranty company
Speaker 1: call you with an approval? What what evidence can we
Speaker 1: offer to you?
Speaker 17: Then I made the I made the call to the
Speaker 17: end to the company and yeah, so and it was
Speaker 17: it was all verbal.
Speaker 5: Do they give you some kind of authorization code?
Speaker 17: They did not that these things are wham bam, thank you, ma'am.
Speaker 6: You know they're they usually.
Speaker 17: Are very easy and simple. But I feel like it
Speaker 17: may be like a tactic by the UH, by the
Speaker 17: the warranty company. Another thing is I think you were
Speaker 17: told that the vehicle has one hundred and sixty thousand
Speaker 17: or one hundred and sixty miles on it.
Speaker 5: No no, no, no, no, no no no. Since she
Speaker 5: bought it from Mile High Auto Sales, she only.
Speaker 4: Put it on and sixty.
Speaker 7: Okay, what was.
Speaker 5: The problem with the transmission?
Speaker 17: By the way, it threw multiple electronic codes for internal
Speaker 17: damage inside of the transmission.
Speaker 5: So when you did, did you guys rebuild it or
Speaker 5: put in like a jasper or what?
Speaker 17: We rebuilt the tranny so it was.
Speaker 5: Trashed on the inside. You guys still have the core?
Speaker 16: Absolutely?
Speaker 5: So you have the core?
Speaker 17: Well, no, the core is in the engine. It was rebuilt.
Speaker 1: Yeah, all the parts, all the guts that you took
Speaker 1: out with the replacement, brand new parts. Do you still
Speaker 1: have all the guts that you removed?
Speaker 16: So I don't believe.
Speaker 7: So what do you think.
Speaker 5: Here's the bottom line, James, We're gonna have to go
Speaker 5: to break I please, if you would, please hold or
Speaker 5: we can call you back. But what I'm trying to
Speaker 5: do is figure out how to move forward here because
Speaker 5: let's just say she doesn't have any money or doesn't
Speaker 5: have as much. I don't know if we get involved
Speaker 5: with the warranty company. And I would also like to know, James,
Speaker 5: if you know does that warranty cover pre existing conditions?
Speaker 5: I would love to know that. I mean, really, did
Speaker 5: they have more outs than just what we're talking about
Speaker 5: with the flash codes and everything? Everybody hold tight. I
Speaker 5: want to get to the bottom of this mystery.
Speaker 4: Hold on.
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Speaker 13: You don't pay a cent until you're content.
Speaker 9: For an insurance check up free, no obligation. In comparison,
Speaker 9: call Compass Insurance paying too much your coverage at dozens
Speaker 9: of insurance companies find out now three oh three seven
Speaker 9: seven to one help. You'll think you're his only customer
Speaker 9: when you choose Frank durand the real estate Man dot
Speaker 9: com to list your home with Remax Alliance three oh
Speaker 9: three nine two zero sixteen twenty two.
Speaker 3: Yeah, ripped of.
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Speaker 1: Come?
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Speaker 3: Show Shooter's gonna help.
Speaker 4: Come man, This is the Troubleshooter Show Now, Tom Martinez, Welcome.
Speaker 5: Welcome to the only show of it's kind. We're here
Speaker 5: to solve problems, answer questions, take complaints, make your life
Speaker 5: a little bit better. We're here to fight for you.
Speaker 5: We've got something going on. I really want to get
Speaker 5: to the bottom of but I I've got a lot
Speaker 5: of things going on this case. Let me just recap
Speaker 5: it really quick. By the way, this hour brought to
Speaker 5: you by Frank duran the real estate man. You know
Speaker 5: what I love about Frank pretty much everything. He sells
Speaker 5: more homes in one month and most realtors in Colorado
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Speaker 5: more money. And he's one of the best negotiators I've
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Speaker 5: Rock years ago. Other models were for sale at the
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Speaker 5: thousand dollars. He's remarkable. You want the best, forget about
Speaker 5: the rest. Frank Duran Holmes dot com. Frank Durant Holmes
Speaker 5: dot com. By the way, nicest guy you'll ever meet.
Speaker 16: Now.
Speaker 5: Chelsea called in last hour in fact a couple things
Speaker 5: house cleaning, real quick with Kelly. She's on the phone,
Speaker 5: so I'll wait a second. But here's the deal. We
Speaker 5: had the owner of the shop on and the shop's name.
Speaker 5: I told her to put it back up. Someone helped
Speaker 5: me here.
Speaker 15: Nichols Automotive.
Speaker 5: Nichols Automotive. And by the way, their reviews are great.
Speaker 16: I was.
Speaker 5: They've got like three hundred Google reviews and they all
Speaker 5: look pretty stellar. So Nichols Auto Repair, what are they? Wheatridge?
Speaker 5: I believe, is that right?
Speaker 4: Yeah?
Speaker 5: Go ahead, Scott. Yeah. So in wheat Ridge, we're trying
Speaker 5: to get him back on. He dropped off, he was
Speaker 5: gonna hold and he's simply not there. So Kelly, please
Speaker 5: try to reach back out to him as soon as
Speaker 5: you can. But I want everybody joining us this hour
Speaker 5: to kind of understand a few things. Chelsea bought the
Speaker 5: car from Mile High Auto Sales and it came with
Speaker 5: a three month warranty. Chelsea, that's correct. It was a
Speaker 5: three month warranty.
Speaker 19: Yeah, three months, four thousand miles, I believe.
Speaker 5: Yeah, And I would assume a warranty like that they
Speaker 5: pay for and it probably would cover everything. Did they
Speaker 5: say it's basically bumper to bump? I'm trying to figure
Speaker 5: out what it covered.
Speaker 19: It says that it covers engine, transmission, drive axles, telling reimbursement.
Speaker 5: I love it. I mean that's what your problem was,
Speaker 5: was the transmission. So she has it one hundred and
Speaker 5: sixty miles, she's got a Christmas tree that comes on
Speaker 5: her dash and drives it back to the dealership. First, right, No,
Speaker 5: I did not.
Speaker 19: Drive it back to the dealership. I took it to
Speaker 19: get all of the the No, not the Warren recall. Sorry.
Speaker 19: I took it to get all of the recalls done
Speaker 19: because when I bought it, the.
Speaker 5: So you took it to the dealership, took.
Speaker 19: It, take the recalls done right away. So I took
Speaker 19: it to a different dealership and to my house.
Speaker 5: Yeah, and was that actually a Chevy dealership? What was it?
Speaker 19: It's it is, Yes, a Chevy dealer.
Speaker 5: So they did that to the recall. So they did
Speaker 5: the recalls. Did that have anything to do it to transmission?
Speaker 5: Out of curiosity?
Speaker 19: No, none of them did. I was hoping maybe one day.
Speaker 5: Okay, so fine, fine, fine, fine, the dealership did that
Speaker 5: stuff the Chevy dealer. Then what was the next chain
Speaker 5: of events?
Speaker 19: I called the dealership that I got it from Yeah,
Speaker 19: and I said, seems like it's not shifting. He said, oh, no,
Speaker 19: it's the aftermarket parts that.
Speaker 11: Are on it.
Speaker 19: I think it just drive different. And I said, no,
Speaker 19: it doesn't seem like it's shifting. And they said, okay,
Speaker 19: well you have the warranty, so call the warranty company
Speaker 19: and go through them.
Speaker 5: So then what happened to the warranty company.
Speaker 19: I called the warranty company. They told me what I
Speaker 19: would do. They said, take it to the shop and
Speaker 19: then the shop has to contact us. So that's what
Speaker 19: I did. It was still at the Chevy dealership, so
Speaker 19: I contacted them. I said, hey, I'm gonna pick it
Speaker 19: up and take it to someone else that I always
Speaker 19: work with, which is James. And I called James. I said, hey,
Speaker 19: I'm having like transmission issues. I have a warranty for
Speaker 19: it that came with it. Can you work on this
Speaker 19: for me with the warranty company. Is that something that
Speaker 19: you can do?
Speaker 4: He said yes, okay.
Speaker 19: So I brought the car to Games. I showed him
Speaker 19: the warranty. I pulled it up on my phone. I
Speaker 19: showed him, you know, the transmission section that said what
Speaker 19: was covered for the transmission and I said, we need
Speaker 19: to work with warranty company. I just got this car.
Speaker 19: There's no way I could pay for this transmission, you
Speaker 19: know issue by mid Yeah.
Speaker 4: I got it.
Speaker 5: You you were expecting the warranty to cover it, and
Speaker 5: it was under It was only one hundred and sixty miles.
Speaker 5: The warranty was three months and four thousand miles. So
Speaker 5: everything should be good. It should be covered because it's
Speaker 5: part of the power train. So then what's the next
Speaker 5: thing that happened?
Speaker 19: So I dropped it off a game. He said, I'm
Speaker 19: going to take the transmission apart. We have to get
Speaker 19: in there to see exactly what's wrong, and then I'll
Speaker 19: contact the warranty company. It took about a week for
Speaker 19: him to do that. He called me on a Friday
Speaker 19: and he said, hey, I pretty much have it all
Speaker 19: lifted out everything it needs to I'll contact the warranty
Speaker 19: company next, which he did the following Monday. They the
Speaker 19: warranty then contacted me Monday and asked me a few
Speaker 19: additional questions. Ask me if I test drove it, a
Speaker 19: few things like that, where I drove it, if I
Speaker 19: drove it to the repair shop, or if I had
Speaker 19: a toad and then they said, okay, perfect, We're going
Speaker 19: to call James back. They called James back, and then
Speaker 19: at that point they called me back and said, we
Speaker 19: can't off. We can't pay for this because he can't.
Speaker 19: He fixed it basically without having the prior organization.
Speaker 5: Chelsea. That's good, I get it. Everybody understands the recap.
Speaker 5: But what's interesting is when I talked to James, he
Speaker 5: said that he actually got and I know Kelly's talking
Speaker 5: to him off air right now, he said he actually
Speaker 5: got authorization to do the repair from from the warranty company.
Speaker 5: In fact, Dragon, if you would do me a solid,
Speaker 5: I don't it's in that last fifteen minutes when I
Speaker 5: was talking to him. I would like to get that
Speaker 5: queued up so we can play that again. When he's
Speaker 5: talking about he got the authorization, then I asked him
Speaker 5: a few questions about that authorization. Chelsea. I also heard
Speaker 5: at this point they had one. Yeah, you can go ahead.
Speaker 19: I have one. I actually have been in contact with
Speaker 19: the Warranton Tea Company multiple multiple times, asking for the
Speaker 19: recording of the call between them and the and Jeames
Speaker 19: so they can prove that they told him we ought
Speaker 19: to repair the car. Yet because that's what they said. Yeah,
Speaker 19: and they will not give me the recordings. They actually
Speaker 19: finally had a lawyer email me back and say, we
Speaker 19: care releases, well call recordings to customers.
Speaker 1: Yeah.
Speaker 5: Let me tell you a few things here. I want
Speaker 5: to tell you where my thoughts are right now, and
Speaker 5: then I'm going to replace something for everybody out there.
Speaker 5: Then I'm going to go to two experts that deal
Speaker 5: with these aftermarket warranties, one of them being a transmission
Speaker 5: shop that I truly trust, and he's dealt with every
Speaker 5: warranty I've ever heard of, and we're going to have
Speaker 5: a very interesting conversation about it right after this quick break.
Speaker 5: But I'm going to tell you the bottom line of
Speaker 5: my thoughts right now. I don't think your problem. I
Speaker 5: do not think your problem is with the warranty company whatsoever.
Speaker 5: I see Kelly in there shaking her head. Kelly, don't.
Speaker 5: I don't want you to say too much because I
Speaker 5: want to take this break. But I assumed you just
Speaker 5: talked to James I get at Nichols Auto Repair, and
Speaker 5: I assume by the way you look, I don't want
Speaker 5: to know what would transpired, but I assume he didn't
Speaker 5: want to come back on he.
Speaker 20: Uh basically said that he had said all he wanted
Speaker 20: to say.
Speaker 5: Okay, well, we're gonna listen to one of the things
Speaker 5: he said right after this.
Speaker 13: Okay, go with a.
Speaker 9: Sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 5: You don't pay a cent until you're content.
Speaker 9: Of time for an insurance checkup free no obligation comparison
Speaker 9: call Compass Insurance paying too much your coverage at dozens
Speaker 9: of insurance companies find out now three all three seven
Speaker 9: to seven to one help. You'll think you're his only
Speaker 9: customer when you choose Frank durand the real estate Man
Speaker 9: dot com to list your home with Remax Alliance three
Speaker 9: all three nine two zero sixteen twenty two.
Speaker 5: All right, three oh three one three eighteen five five.
Speaker 5: You know what, there's something fishy going on here. I'm
Speaker 5: gonna be honest and I'm going to kind of lay
Speaker 5: out where I believe we're at with this story. But
Speaker 5: there's a lot of holes here. I'm gonna play a
Speaker 5: short little segment here, and this is basically last hour.
Speaker 5: I'm talking to James at Nichols Auto Repair. But before
Speaker 5: I play that, Hey, Kelly, I want to ask you
Speaker 5: he hung up during the break. I thought he told
Speaker 5: me offline. I thought he was going to stay, but
Speaker 5: he ended up hanging up. And I saw you talk
Speaker 5: to him, yeah, for a little bit, but he ultimately
Speaker 5: doesn't want to come back on. Correct, And did he
Speaker 5: say why?
Speaker 20: He basically, uh intimated that he had said everything to you, yeah,
Speaker 20: and that he didn't want to h come back on.
Speaker 5: Okay, I mean, simple as that. And he doesn't have
Speaker 5: to come back on, you know, he just hasn't been
Speaker 5: summons to court, but he has been quite frankly somes
Speaker 5: to court in the UH in public opinion in mine.
Speaker 5: And and here's the problem I have with everything going
Speaker 5: on here. And basically it went down right here, go ahead, dragon.
Speaker 5: So basically what you're saying is the warranty company approved it.
Speaker 5: You guys did the work, but then at the end
Speaker 5: they decided they weren't going to pay it because you
Speaker 5: guys couldn't provide stuff that frankly, you couldn't even provide
Speaker 5: if you if you had to.
Speaker 16: That's exactly correct.
Speaker 5: Oh man, this is an interesting case, James.
Speaker 1: How did the approval get to you? Was it via email?
Speaker 1: A text message that somebody from the warranty company call
Speaker 1: you with an approval? What what evidence can we offer
Speaker 1: to though.
Speaker 17: I made I made the call to the end to
Speaker 17: the company and yeah, so and it was it was
Speaker 17: all verbal.
Speaker 5: Do they give you some kind of authorization code?
Speaker 11: They did not.
Speaker 4: All right, that's.
Speaker 5: Where I want you to stop at Dragon. So everybody
Speaker 5: that was last hour, I derived two things out of there.
Speaker 5: And if anybody dis agrees with me in this room
Speaker 5: and then I'm going to go to our experts on it,
Speaker 5: please let me know. But number one, he admits the
Speaker 5: approval came from not Chelsea, but this warranty company. And
Speaker 5: then he goes on to say it was a verbal
Speaker 5: approval only and they did not give any form of
Speaker 5: number or anything. All they said is fix it. And
Speaker 5: then he fixed it and now he can't get paid.
Speaker 5: Jeff Vic Kimera transmission. You have dealt with every warranty
Speaker 5: probably known demand when it comes to transmissions. Have you
Speaker 5: ever in your life had an approval from a warranty
Speaker 5: company that was just a go ahead and fix it,
Speaker 5: no authorization, no anything.
Speaker 21: Single time you we're going to get an off with the
Speaker 21: edition number. And at that time they discussed with you
Speaker 21: what it is they're actually going to pay parts and
Speaker 21: lay we're broken down. If the customer has any responsibility,
Speaker 21: whether it's deductible or items are excluded for whatever reason,
Speaker 21: then they'll also discuss with you, you know, whether you
Speaker 21: want to check mail to you or you want credit
Speaker 21: card over the over email and the all the contact
Speaker 21: information in order to exchange in order to make that
Speaker 21: transaction happen.
Speaker 5: So just to be very clear here, and then you
Speaker 5: get an approval number, correct, and you have never dealt
Speaker 5: with any warranty company ever that did not give at
Speaker 5: least an approval number.
Speaker 21: Then when you're done, you know, customer's got to sign off,
Speaker 21: but the work is done. Then they've collected the vehicle,
Speaker 21: they've paid whatever their portion of the bill may be.
Speaker 21: And then you email or facts or however it is.
Speaker 21: You're transformed with them over to the warranty company. Most
Speaker 21: of the time they played credit card within about twenty
Speaker 21: four hours and you get your money the next day.
Speaker 5: Hold on, Jeff, please stay on though. Kevin Calkin sharedan
Speaker 5: auto tech I have known Kevin and Jeff both for years. Kevin,
Speaker 5: you deal with aftermarket warranties all the time. Just like Jeff,
Speaker 5: has there ever been one time in the history of
Speaker 5: shardan Auto Tech, which which is twenty thirty years whatever,
Speaker 5: where you have dealt with a insurance company or an
Speaker 5: aftermarket warranty where they simply told you to fix it
Speaker 5: over the phone.
Speaker 12: Well, we do get verbal approvals, yes, but just like
Speaker 12: Jeff was reiterating, they give you a claim number, an
Speaker 12: authorization number, and an exact breakdown of every single penny
Speaker 12: to tax and everything.
Speaker 5: Now, let me like you in in our.
Speaker 12: Thirty years, we had one younger service writer was doing
Speaker 12: it and he got the approval without an authorization number,
Speaker 12: and they did not pay it.
Speaker 5: They did not pay it. Now, I want to ask
Speaker 5: both of you that I'm going to go back to Chelsea,
Speaker 5: but I'm going to ask both of you a question
Speaker 5: based upon the conversation you heard with James Owner or
Speaker 5: I assume owner could be a manager of Nichols Auto
Speaker 5: Repair and myself saying that he got the authorization from
Speaker 5: the company then they decided not to pay. And I
Speaker 5: asked him straight up, did they give you an authorization number?
Speaker 5: And he says no, What do you think should happen
Speaker 5: in this case? I understand he fixed it. I get it.
Speaker 5: She doesn't have money to do it. She was relying
Speaker 5: on the warranty to pay for it. The warranty company,
Speaker 5: if you guys didn't hear this part, they're saying, wait
Speaker 5: a minute, he already fixed it. We were going to
Speaker 5: send out an adjuster and basically look at it. We
Speaker 5: can't even do that now because he has already fixed it.
Speaker 5: We're declining the claim. What do you guys think should happen.
Speaker 21: The fact that they were building it in a house.
Speaker 21: He should have called the customer originally and got permission
Speaker 21: for the labor for the teardown. The warranty company is
Speaker 21: not going to authorize that admissional labor, So the customer
Speaker 21: should have been aware that there was a possibility this
Speaker 21: could go away on her once the teardown has been performed.
Speaker 21: So you get down to the point of failure. At
Speaker 21: that point you stop. You get the inspector there. They
Speaker 21: inspect it, may report back to the warranty company. Once
Speaker 21: the warranty company has an opportunity to review it, then
Speaker 21: they get back to.
Speaker 5: You, and then they're they're either going to approve it
Speaker 5: and give you an approval and get the break down
Speaker 5: of parts and labor and everything else.
Speaker 21: Right, that's not.
Speaker 5: How this went down. That not only did it not
Speaker 5: go down that way. Uh, this guy admits how it
Speaker 5: went down in his own mind at least that they
Speaker 5: told him just to fix it. Now it's her problem.
Speaker 21: There's no way that's happening.
Speaker 5: So what do you think? What do you think should happen? No, actually,
Speaker 5: I'm not even I'm going to reframe that question to
Speaker 5: both of you. Jeff, if one of your guys did
Speaker 5: not get that approval number, and you guys rebuilt a
Speaker 5: transmission and then all of a sudden the warranty companies
Speaker 5: are not going to pay, and this poor woman doesn't
Speaker 5: have money to pay, what would you do?
Speaker 21: And you know, if it was here or I got
Speaker 21: no twist but to eat.
Speaker 5: It, so you would give her a car back.
Speaker 21: I didn't get authorization for the tear down. I didn't
Speaker 21: get off of his for the repair. Nobody gave autormization
Speaker 21: for anything more than than you know, the blanket authorization.
Speaker 5: If you dropped it off overnight, Kevin, what would you do?
Speaker 12: Yeah, same thing. There's no authorization from anybody. It's it's
Speaker 12: pretty pretty clean cut.
Speaker 11: He jumping on.
Speaker 5: Well, and I know that. And here's what's frustrating with James.
Speaker 5: I think he realized that he spilled the beans when
Speaker 5: I was kind of questioning him. I think he did,
Speaker 5: and that's why he decided to hang up, because he
Speaker 5: probably said too much. The guy's reviews are great, He's
Speaker 5: got like three hundred Google reviews. I think he got
Speaker 5: in over his head. It might have been a busy day.
Speaker 5: He might have thought, oh, these guys are gonna pay it,
Speaker 5: and he jumped the gun and he did it. But
Speaker 5: now the problem is, and I want to make sure
Speaker 5: I'm correct on this, Chelsea, you still don't have your
Speaker 5: car back because James won't release it.
Speaker 4: Correct.
Speaker 5: Yeah, and how long has he had it now?
Speaker 19: I believe about next seven weeks?
Speaker 5: Okay to me? At this point, I can honestly say,
Speaker 5: because of James in his own words, in my humble opinion,
Speaker 5: in most people, and I would love to hear from
Speaker 5: other people out there three oh three seven, one three
Speaker 5: eight two five five what you think about this circumstance.
Speaker 5: But in my opinion, he needs to cut that car loose. Now.
Speaker 5: He apparently said at some point or Kelly told me,
Speaker 5: or maybe you Chelsea, that you did pay him a
Speaker 5: thousand dollars, yes, And what was that for?
Speaker 19: He said he really needed it and it would be
Speaker 19: great if I could help him out, and I said,
Speaker 19: that's fine. I figured I would have to pay some
Speaker 19: portion of this.
Speaker 5: Wait a thousand dollars, Chelsea, you're telling me the thousand
Speaker 5: you paid before thinking that the insurance company was going
Speaker 5: to pay everything. You thought maybe you would have a deductible.
Speaker 5: I don't understand why you gave him a thousand bucks.
Speaker 5: Make it clearer.
Speaker 19: I heard that they possibly wouldn't cover, you know, something
Speaker 19: part of the labor or part of the something I.
Speaker 5: Want's not what James said, though. That's fine. You know what, Chelsea, Chelsea,
Speaker 5: you were just being nice and trying to get your
Speaker 5: car backs. What that comes down to? Yeah, no, I
Speaker 5: get it. And let me tell you something. I got
Speaker 5: to put you on hold. I am so like my
Speaker 5: head's ready to explode at this point. Once again, I
Speaker 5: do think James is probably most of the time a
Speaker 5: stand up guy. I think he screwed the pooch on
Speaker 5: this one big time, and I think he needs to
Speaker 5: cut your car loose. What I would like to do
Speaker 5: is ask Dmitri would you actually help her on the
Speaker 5: paperwork side. We're not attorneys, but I think we need
Speaker 5: to take this guy or she needs to take him
Speaker 5: to small claims court to get her car back. This
Speaker 5: is absolutely outrageous. What is going on? He admitted right
Speaker 5: on air, and we have the recording for the judge.
Speaker 5: We have every part of it that he got permission
Speaker 5: from the warranty company and also acknowledge he never got
Speaker 5: any kind of number or anything. He got nothing. Basically,
Speaker 5: I think he jumped the gun. Kevin Calk and Jeff
Speaker 5: vic I appreciate you both, and I assume both of
Speaker 5: you are in studio tomorrow. Oh yeah, the guys. I
Speaker 5: can't wait to see you. Hopefully we have an update
Speaker 5: on this. I'm hoping. I'm hoping James with Nichols Auto Repair.
Speaker 5: For the life of me, I hope he actually sees
Speaker 5: this fallacy. I hope he sees all the holes in
Speaker 5: his story. I really do. And I'm going to ask
Speaker 5: the listeners after this to do me a favor.
Speaker 9: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 9: dot com. You don't pay a cent until you're content.
Speaker 9: Time for an insurance check up free no obligation. Comparison
Speaker 9: call Compass Insurance paying too much your coverage at dozens
Speaker 9: of insurance companies find out now three oh three, seven
Speaker 9: to seven to one.
Speaker 18: Help.
Speaker 9: You'll think you're his only customer when you choose Frank
Speaker 9: durand the real estate man dot com to list your
Speaker 9: home with Remax Alliance three oh three nine two zero
Speaker 9: sixteen twenty two.
Speaker 5: All right, we got lines open first time today three
Speaker 5: oh three seven one three eight two five five. I
Speaker 5: would love to hear your thoughts on Nichols Auto Repair.
Speaker 5: Nichols Auto Repair, and Dmitri's gonna look into it, you know, honestly,
Speaker 5: coming back from break, I was gonna take a little
Speaker 5: more aggressive uh stance on this, but Dmitri wants to
Speaker 5: talk to James off air and see if he can't
Speaker 5: talk some common sense into him. I don't see how
Speaker 5: it's even possible that he is holding that car hostage
Speaker 5: when he admitted she didn't acknowledge, or he admitted that
Speaker 5: he got the approval from the warranty company, and yet
Speaker 5: the warranty company didn't give any approval number. It's never
Speaker 5: been done in the history. It's never been done. James,
Speaker 5: your reviews look good. You seem like a good guy.
Speaker 5: But my god, big deal. You messed up. Sometimes we
Speaker 5: mess up, and you know what, that's the cost of
Speaker 5: doing business, you know. Chris, Chris Console, owner of discount
Speaker 5: bath dot com and studio with me and Chris and
Speaker 5: I are getting to know each other over the past
Speaker 5: year or so. Chris, honest to god, you've eaten stuff. Yep,
Speaker 5: I've messed up. I had Goodyear stores, I had computer stores,
Speaker 5: I had cake rounds. I've owned all kinds of businesses.
Speaker 5: I have given away so much stuff because the screw
Speaker 5: ups over the years. I've bought engines, I bought transmissions.
Speaker 5: It happens.
Speaker 7: It happens.
Speaker 5: But to dig your feet in and say something so ridiculous,
Speaker 5: like like the warranty comp But he gave him approval,
Speaker 5: but yet not an approval number. It's never been done.
Speaker 5: He jumped the gun on it. What's the biggest thing
Speaker 5: and the reason I brought you into this conversation, what's
Speaker 5: the biggest thing you ever ended up eating?
Speaker 7: Yeah, we've redone. A shower. We had a guy that
Speaker 7: just kind of was a good installer.
Speaker 10: He went off the rails and it didn't go in right,
Speaker 10: and the guy, the customer was like, just fixed this
Speaker 10: little thing, and I said, no, it's not right. We're
Speaker 10: going to rip it out and redo it as her
Speaker 10: own costs because it's the right thing to do.
Speaker 4: Yeah.
Speaker 5: I love that. I mean, you know, not all of
Speaker 5: this can be perfect. Installers, technicians, mechanics. Everybody has a
Speaker 5: bad day. Suzanne, what do you think of that call
Speaker 5: with James Air?
Speaker 14: It sounds like he probably needs to work something out
Speaker 14: with her. I don't like, I don't know that they
Speaker 14: would have approved it to begin with. That's like with
Speaker 14: the whole transmission and pre existing mark. I don't know
Speaker 14: if it ever would have got approved to begin with.
Speaker 14: But he needs to work something out with her, for sure.
Speaker 5: I would agree with Ted one hundred percent. She already
Speaker 5: paid him a thousand bucks, which is crazy, but I'm
Speaker 5: finding it. I put up a poll or Suzanne, did
Speaker 5: read what the pole says on our YouTube channel?
Speaker 14: Do you think Nichols Auto Repair should eat the cost
Speaker 14: and return the car to Chelsea?
Speaker 15: And ninety five percent so far say yes.
Speaker 5: Ninety five percent is yes. I mean, folks, I would
Speaker 5: love to hear from that one person that said no.
Speaker 5: I mean, I can't even imagine. And I do think
Speaker 5: they would have covered it, but it's still impossible to say.
Speaker 5: I have never I have never heard someone say they
Speaker 5: gave me approval, but no approval number. I thought he
Speaker 5: was going to say Chelsea gave me approval, but that's
Speaker 5: not the case, and I made that explicitly clear to
Speaker 5: the guy. Scott. What do you think about it?
Speaker 10: Honestly, yeah, I think Nichols to just release the car,
Speaker 10: eat the cost, and just be done with it.
Speaker 5: What I'm hoping is, I'm hoping Deputy Dmitri is actually
Speaker 5: talking to him on the other line outside of here.
Speaker 18: I know the thousand dollars that she already paid.
Speaker 15: Is I find that a little weird person it is.
Speaker 18: It is strange, But does he owe that back to her?
Speaker 18: Should should they just keep it?
Speaker 5: Well? At this point, honestly, if she's going to end
Speaker 5: up bringing him the small claim score, I think he's cooked.
Speaker 5: In fact, I think it's kind of weird how he's
Speaker 5: holding the car hostage. At this point. I would go
Speaker 5: for that extra thousand. I don't even know why, but
Speaker 5: you know, he should be happy he got that. Here's
Speaker 5: the problem he actually said, or she said at least
Speaker 5: that the reason she gave him that thousand is because
Speaker 5: he was like, hey, I could really use the money.
Speaker 5: I mean, isn't that what he said or something like that.
Speaker 8: Yeah?
Speaker 5: Absolutely, I just find a curious way. He probably is
Speaker 5: hard up dragon, I mean like really, And then Kelly,
Speaker 5: when you talk to him the second time and he
Speaker 5: wouldn't come back on air, I mean, did he seem
Speaker 5: to have an attitude, did he seem to be digging in?
Speaker 1: No, not at all.
Speaker 20: He just basically was wanting to not disparage the business.
Speaker 15: He was very concerned about that.
Speaker 5: But then then all he's got to do is the
Speaker 5: right thing exactly.
Speaker 20: I mean the first time I called him, he agreed
Speaker 20: to come on, And a lot of these times that
Speaker 20: I have to call these.
Speaker 15: People, they don't.
Speaker 5: Yeah, I know, they literally hang up.
Speaker 20: So the fact that he was willing to come on
Speaker 20: and discuss the case and talk about.
Speaker 5: Her car, that along with his reviews.
Speaker 15: He did exactly.
Speaker 5: His reviews are they're pretty much stellar? I mean yes,
Speaker 5: and I think he just screwed up. He jumped the gun.
Speaker 5: I don't know if he needed to get this ticket
Speaker 5: done to get paid quick. He really thought they were
Speaker 5: going to pay, but I just don't find it. I
Speaker 5: just don't find it the issue of the caller, and
Speaker 5: we're going to stick. We're going to stick on this
Speaker 5: like stink on.
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Speaker 13: You don't pay a cent until you're contenth.
Speaker 9: Time for an insurance check up, free, no obligation comparison
Speaker 9: call Compass Insurance paying too much your coverage at dozens
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Speaker 9: to seven to one help. You'll think you're his only
Speaker 9: customer when you choose Frank durand the real estate Man
Speaker 9: dot com to list your home with Remax Alliance three
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Speaker 5: All right, three oh three seven one three A two
Speaker 5: five five. Hey, we're going to have another hour to
Speaker 5: go here in a few minutes to meet you. You
Speaker 5: stepped out of the room. Give me your thoughts on
Speaker 5: that whole uh call, though you're gonna be you're dealing directly.
Speaker 5: You reached out to the warranty company or what were
Speaker 5: were we at on that?
Speaker 13: Well?
Speaker 1: You know, uh, before I even stepped out of the room,
Speaker 1: I sent an email to mister Nichols to see if
Speaker 1: he's willing to release Chelsea's card back or without any
Speaker 1: more pay Yeah, he already did collect one thousand dollars
Speaker 1: from her, so I wanted to get some clarification on
Speaker 1: that amount though. What was it for?
Speaker 5: So I Alsa, are you in the room when I asked?
Speaker 1: Yeah, And I spoke with Chelsea and she said that
Speaker 1: he reached out to her after the repairs and said,
Speaker 1: according to Chelsea, well, you know, they owe us the
Speaker 1: insurance score. The warranty company owes about six and a
Speaker 1: half thousand dollars, but times are tough. I could use
Speaker 1: a little bit of cash to you know, with operating expenses, payroll,
Speaker 1: things like that.
Speaker 5: That's a odd thing to ask, It's an odd thing.
Speaker 1: And so she said that, just as a show of
Speaker 1: good faith, she did pay him a thousand dollars with
Speaker 1: the expectation of getting reimbursed once the warranty company reimburses
Speaker 1: Nicols on don't repair for the repair.
Speaker 4: Yeah, so if.
Speaker 5: We do, if you do end up helping her through
Speaker 5: some of the paperwork and stuff with the small claims,
Speaker 5: at least pointing out where the paperwork is stuff like that,
Speaker 5: you'd probably go for seven thousand, I would well.
Speaker 1: Six and a half. She so the bill for the
Speaker 1: repairs came to six and approximately six and a half
Speaker 1: thousand dollars. Yeah, she paid them a thousand dollars as
Speaker 1: a favor, kind of an advance, and so she still owes.
Speaker 1: According to Nichols, she owes about five and a half thousand.
Speaker 5: You know what's interesting about this, what's the value of
Speaker 5: that car?
Speaker 1: Oh uh, well, this was like a big Chevy suburban.
Speaker 5: I wonder what we paid for it because I just
Speaker 5: thought of something. I mean, she's gonna sue. I didn't
Speaker 5: even think about this. How do you sue for something
Speaker 5: you didn't pay? You're suing for your car back.
Speaker 1: Yeah, that's I believe that's called a replevant action.
Speaker 5: I don't believe that's going to happen.
Speaker 1: Small claim.
Speaker 5: I was going to say, I don't think that's gonna happen.
Speaker 5: She has tall claim.
Speaker 1: Yeah, she's gonna have to go to at least county courts,
Speaker 1: if not even district court to get her car back.
Speaker 5: You know, I just thought of that. I'm thinking what
Speaker 5: I guess where my brain was, is you pay the
Speaker 5: six grand, you get your car back, then you sue
Speaker 5: them and.
Speaker 14: Then you do what She just takes them to small claims,
Speaker 14: then uses the small claims to pay them if she wins.
Speaker 5: Well, but she because she hasn't paid anything. Hey, who's
Speaker 5: our attorney? Our car Lemon law?
Speaker 15: Uh Raina bias?
Speaker 5: I wonder if i'd like to ask her, can you
Speaker 5: see if we can get Raina on Kelly for next hour?
Speaker 5: I didn't think that out, and she's not going to
Speaker 5: have money for a full blown attorney, although I'll ask
Speaker 5: Na what she would do. I think that's going to
Speaker 5: be good information, but I think the public opinion and
Speaker 5: you tell me when to pull the trigger on that.
Speaker 5: To Mietri, I'm going to leave that up to you.
Speaker 7: Thank you.
Speaker 1: I'd like to give mister Nichols just a little bit
Speaker 1: more time to respond to my email, Okay, I mean
Speaker 1: I realize he's a mechanic, so he doesn't sit in
Speaker 1: front of the computer all day long. Sure, but you
Speaker 1: know my goal is to have resolution tomorrow. No later
Speaker 1: than tomorrow, because tomorrow's car days.
Speaker 5: And you mean resolution whether or not he's going to
Speaker 5: cut the car loose.
Speaker 7: Yeah.
Speaker 1: Yeah, So if he doesn't respond to my email, I'll
Speaker 1: give him a call this afternoon, see if he'll take
Speaker 1: my call and ask him the same question.
Speaker 5: Hey, did you guys see that? Uh, the Epstein files
Speaker 5: could be out today.
Speaker 1: They are out today.
Speaker 5: Did you see any yet?
Speaker 1: No, they just released what they're calling Phase one. Oh
Speaker 1: what the hell's that? Well, they're probably going to scour
Speaker 1: the rest. But uh, it's a binder that they handed
Speaker 1: out at the White House to members of the New Press,
Speaker 1: and that's Phase one, actually says on the binder, Phase
Speaker 1: one release Phase one.
Speaker 5: I wonder, like, I wonder if Phase one's going to
Speaker 5: have the names.
Speaker 4: I'm dying for the names.
Speaker 7: Yeah, we don't.
Speaker 4: I'm going to name names.
Speaker 7: He too.
Speaker 1: I can't wait to see this.
Speaker 5: Do you think Clinton will be on there?
Speaker 1: At least twenty thirty times?
Speaker 5: Hillary?
Speaker 1: Yeah, and then her husband, however, maybe her hands.
Speaker 5: They were both on the plane. It's going to be amazing.
Speaker 5: Wouldn't it be wild if Trump was on there?
Speaker 1: I don't think Trump was on it. In fact, I
Speaker 1: know there was a picture.
Speaker 5: I know there was a picture of him and Epstein
Speaker 5: back in New York at some point. But Epstein knew
Speaker 5: every businessman, every pile adician known demand. He donated to
Speaker 5: all of it.
Speaker 1: Yeah, he was well financed and well connected. I do
Speaker 1: know that Trump banned Epstein from Maro Lago way back
Speaker 1: in two thousand and seven. Wow, because of Epstein's inappropriate
Speaker 1: interaction with one of the member's daughters of the car.
Speaker 5: Oh my god, that's crazy.
Speaker 1: I mean perfect with a capital pe.
Speaker 5: All right, everybody holds tight.
Speaker 9: Three oh three Martino, go with a sure thing Denver's
Speaker 9: best roofer Excel Roofing dot com.
Speaker 13: You don't pay a cent until you're.
Speaker 9: Contenth time for an insurance checkup free, no obligation comparison
Speaker 9: call Compass Insurance paying too much your coverage at dozens
Speaker 9: of insurance companies find out now three oh three seven
Speaker 9: to seven to one help. You'll think you're his only
Speaker 9: customer when you choose Frank durand the real estate Man
Speaker 9: dot com to list your home with Remax Alliance three
Speaker 9: oh three nine two zero sixteen twenty two.
Speaker 14: Ripped news.
Speaker 15: So you don't have.
Speaker 3: Come running success as we can. Shooter's gonna help coming.
Speaker 4: This is the Troubleshooter Show. No Tom Martinez, Welcome.
Speaker 5: Welcome to the only show of it's kind. We're here
Speaker 5: to solve problems. Answer questions, take complaints. Where a consumer show,
Speaker 5: we talk about everything consumer related. We go after the
Speaker 5: bad guys. We try to help businesses make the right
Speaker 5: decision when maybe they're thinking is a little cloudy.
Speaker 4: We do all kinds of things.
Speaker 5: We love educating our audience as well. Today in studio,
Speaker 5: Chris Console with discount bath dot com. Chris, you and
Speaker 5: your partner own discount Bath. Yep, and you both came
Speaker 5: from contractors.
Speaker 7: Yeah, pretty much.
Speaker 5: I mean forever, what did you do anything?
Speaker 10: Stephen was in the closet, redesigned business before he was
Speaker 10: in the bathrooms.
Speaker 5: It's still the same thing.
Speaker 7: Yeah, it's the same thing. He never did the work.
Speaker 7: I've done the work.
Speaker 5: So you've swung the ham.
Speaker 7: I've swung the hammer and cut the tile and yeah,
Speaker 7: done all that.
Speaker 5: And you guys opened discount or started discount bath to
Speaker 5: get correct How did you get that domain?
Speaker 4: Discount path? We got lucky.
Speaker 10: Actually, Steven texted me at I don't know, like nine
Speaker 10: o'clock at night and he's like, hey, discount bath.
Speaker 7: Dot COM's available.
Speaker 5: How much was it? It was fifteen hundred bucks. Okay,
Speaker 5: so you paid a few bucks for it. Yeah, but
Speaker 5: that's a hell of a deal. I bet right now
Speaker 5: you could probably sell that for ten to fifteen.
Speaker 7: Yeah, we were pretty excited to get it, so that's
Speaker 7: very cool. It fit our.
Speaker 10: Business philosophy and it was available and that's you know,
Speaker 10: it's just everything lined up and we got lucky with
Speaker 10: that one.
Speaker 5: I think sometimes, what do they say? Kisma?
Speaker 7: What is that?
Speaker 4: That means?
Speaker 5: I'm not actually sure?
Speaker 15: Kis matt?
Speaker 5: Kismet ki Matt? What does that mean? Technically? It means
Speaker 5: it's just meant to be right? Fate? Yeah, fate? Okay,
Speaker 5: all right, that's not like you've never heard that before.
Speaker 7: That's a new one on me.
Speaker 10: I like, what's the one my uh dogma ran or
Speaker 10: my karma ran over my dogma?
Speaker 7: That's me No, I'm just kidding.
Speaker 5: What were you? Suzanne was asking me, what is it?
Speaker 5: Tuma makamba hakuna matata? Mark, would you say it again?
Speaker 14: Hakuna matata hakuna matata.
Speaker 5: And it means no problems.
Speaker 10: Means no problems in Swahili in Swahili, but what you're
Speaker 10: when you're in Africa. Yeah, the guy told me, he's like,
Speaker 10: it means no problem for the person telling you that,
Speaker 10: but it means one for you most.
Speaker 5: Likely Wow, that's uh, that's a little different problem for me. Now.
Speaker 5: To me, it sounds like something you'd hear on the
Speaker 5: Lion King. Am I crazy?
Speaker 14: How this all came about was Chris was so gracious
Speaker 14: with me when I had to reschedule, and I'm like,
Speaker 14: I'm so sorry.
Speaker 5: He said matata.
Speaker 14: He says hakuna matata, And oh, so you meant that's
Speaker 14: it was a problem.
Speaker 5: Not a problem for you, but it might be my problem.
Speaker 5: Why do you reschedule them?
Speaker 15: Uh?
Speaker 14: I forget now, it was a few weeks ago. There
Speaker 14: was a conflict. I think, Oh, because we were going
Speaker 14: to be out of town. No one was going to
Speaker 14: be in studio.
Speaker 5: Oh so you would have been here all by yourself
Speaker 5: doing the show.
Speaker 7: Yeah, that would have been a problem for me.
Speaker 5: You know, guys, over the break we were talking about
Speaker 5: Doge and you running a business. I've run a lot
Speaker 5: of businesses. I still can't understand why anybody would have
Speaker 5: a problem with what's going on. And honestly, I do
Speaker 5: want to ask you, Chris, what do you make of it?
Speaker 4: Right now?
Speaker 5: A lot of people might say, oh, it's going too fast.
Speaker 5: I don't like I don't like this. The richest man
Speaker 5: in the world trying to cut costs for our government
Speaker 5: or I mean, everybody's heard everything. And I hate asking
Speaker 5: you when you're in like this because you know you
Speaker 5: sell bathrooms to everybody on both sides. Absolutely, but honestly,
Speaker 5: just from a business standpoint, back when I had my
Speaker 5: good years, if I could have someone come in and
Speaker 5: go through every shop, go through payroll, go through all
Speaker 5: my suppliers, go through my taxes, go through everything, and
Speaker 5: make suggestions, I mean I'd be so open to that.
Speaker 5: It's crazy.
Speaker 1: At no charge.
Speaker 5: By the way, yeah, I know, well he is the
Speaker 5: richest man in the world. I don't even know what
Speaker 5: you pay the richest man in the world.
Speaker 7: Yeah, you know.
Speaker 10: So I like your point because companies hire consultants all
Speaker 10: the time to come in and say where can we save? Yeah,
Speaker 10: how do you have a problem anybody have a problem
Speaker 10: with him looking or the group looking at where's the waste,
Speaker 10: where's the fraud, where's the misuse? How can we cut costs?
Speaker 10: It's what they're mad about is what's being found.
Speaker 5: Well, they are mad about what's being found. But some
Speaker 5: of the arguments, some of the cost cutting, like let's
Speaker 5: talk about what is a usaid usaid, I'm not even
Speaker 5: sure which way you're supposed to say it, but some
Speaker 5: of the things they found in that agency that I
Speaker 5: don't even want to get into it. We've all heard it.
Speaker 5: I mean, they're talking about like a gay play in
Speaker 5: some country you give fifty thousand two I don't know,
Speaker 5: I mean name some of them. I didn't pull them
Speaker 5: up online to look at. But I mean, what do
Speaker 5: you guys remember some of the really outrageous ones.
Speaker 1: Yeah, I remember the comic book about transgenders and prew
Speaker 1: or one of.
Speaker 5: Those transgender comic book. Here's one two point five million
Speaker 5: for electric vehicles in Vietnam, forty seven thousand for a
Speaker 5: transgender opera in Colombia. I don't even know, Like, I
Speaker 5: don't even know how anybody in the world would find
Speaker 5: anything alright with that, Unless literally, you pay zero taxes
Speaker 5: and you live off the trough one hundred percent, then
Speaker 5: you could care less where your money goes. But most
Speaker 5: of us pay taxes of some sort, and to think
Speaker 5: it went to l GBT activism in Guatemala and some
Speaker 5: of these, a transgender comic book in Peru, I mean,
Speaker 5: who would have Why would anybody like this? What's wrong
Speaker 5: with showing everybody where this wasteful money's going and then
Speaker 5: getting rid of it. Did you guys hear yesterday that
Speaker 5: I think in I don't remember if it was the
Speaker 5: Department of Justice, but they had like these chats going
Speaker 5: on that were absolutely unbelievable.
Speaker 1: It was the National Security Agency.
Speaker 5: Oh even better, and it was like on internal stuff,
Speaker 5: and they're talking about stuff like you know, how they
Speaker 5: get aroused, and just the craziest stuff that. You know,
Speaker 5: most people have never had any conversation like any of
Speaker 5: these ever, and here they are talking internal government on
Speaker 5: an internal government system. But people are mad all of
Speaker 5: this is getting exposed. People like I'll even say my
Speaker 5: parents are very upset that government officials are losing their job.
Speaker 5: I mean, some of these people, we don't even know
Speaker 5: if they exist. I know, people don't believe that that.
Speaker 5: People didn't believe when they heard Social Security people are
Speaker 5: still collecting it over the age of one hundred and fifty.
Speaker 5: They simply don't believe at all. That's propaganda. It's simply
Speaker 5: not true. It's pretty amazing. But I'd love to hear
Speaker 5: from someone that really has common sense, disagrees with what's
Speaker 5: going on, not a bunch of talking points that make
Speaker 5: no sense. I just don't understand why anybody out there
Speaker 5: would have an issue with it. Have you ever had
Speaker 5: a conversation, I mean seriously with somebody that does no.
Speaker 1: I've just been reading, you know, online, I've been reading
Speaker 1: about the hysterical reaction that so many people are having
Speaker 1: to this.
Speaker 5: You know, I would not want to wake up and
Speaker 5: not have a job, Don't get me wrong, but you
Speaker 5: know I'll take I'll take one that drives me insane.
Speaker 5: It's better now, And I've taken slack on this because
Speaker 5: you know, I have an airwave here and I can
Speaker 5: piss people off. But it's true. How much did I
Speaker 5: hate the Franktown Post Office back in the day, Susan.
Speaker 15: Well, I'm still not happy with them, Mark.
Speaker 5: Yeah, they're a lot better now, but I mean it's
Speaker 5: the worst service I ever had. We had a lady
Speaker 5: that worked there. I mean she had to be one
Speaker 5: hundred and twenty years old. If you ordered anything over
Speaker 5: like eight pounds, you simply wouldn't get it. And worse
Speaker 5: than that, they'd put a sticker. They'd take time to
Speaker 5: go to your house and put a sticker saying you
Speaker 5: missed your delivery for dog food. I'm like, my god,
Speaker 5: I can order dog food from Amazon and everywhere else
Speaker 5: in the world it gets delivered. But because you don't
Speaker 5: want to pick up the dog food, now I got
Speaker 5: to drive up and get it. Well, what was the
Speaker 5: point of getting it delivered? There was no point in
Speaker 5: getting it delivered. But when I finally caught her on
Speaker 5: tape not even trying to deliver it, I said, nobody
Speaker 5: in their right minds to sign for dog food.
Speaker 4: What are you doing?
Speaker 5: What is your problem?
Speaker 4: Oh?
Speaker 5: No no, So I call up Amazon. I said, do
Speaker 5: they have to do I have to sign for my
Speaker 5: dog food? They said no, they just drop it off
Speaker 5: and it just never happened. And then she lied about it,
Speaker 5: and I brought the video up and I showed the
Speaker 5: post office person up there. Oh that's Joni. That's her.
Speaker 5: She's just old, Like, what good's that gonna do. Then
Speaker 5: you talk to your neighbors, they're like, well, you're lucky.
Speaker 5: At least do you get a notice? We get nothing.
Speaker 5: It's just crazy. I don't think the post office to
Speaker 5: circle around should even be in existence.
Speaker 4: It's a dinosaur.
Speaker 5: You have ups FedEx email, you have everything else in
Speaker 5: the world. Do any of you use a post office? Absolute?
Speaker 4: Anything?
Speaker 1: Absolutely? What do you see every day?
Speaker 4: Well?
Speaker 1: Everything from business communications to sending out my payments for
Speaker 1: charge cards and utilities?
Speaker 5: And what are you one hundred and six? Dimitri, who
Speaker 5: the hell sends out a check? I do, Susan, do
Speaker 5: we send out any checks? I'm just curious we actually do?
Speaker 7: Like what?
Speaker 14: Okay, he's probably listening, so don't be irritated at me.
Speaker 14: Mikey Thomas, there's mister it guy. He will not let
Speaker 14: me pay online. I have to send him a check.
Speaker 4: Is she the only one?
Speaker 5: Uh that we paid?
Speaker 15: That I pay a check or that I send a check?
Speaker 5: Send a check?
Speaker 4: I think that's form businesses?
Speaker 15: Yeah, our life insurance.
Speaker 5: They still will only take a check.
Speaker 14: They'll take an online payment, but you don't want to
Speaker 14: pay the ten dollars fee, so I send them.
Speaker 1: Checks and Mark My business only takes checks too. I
Speaker 1: don't process credit cards because I don't want the security
Speaker 1: risk of it. So I receive many, many, though not
Speaker 1: enough checks for my customers. Chris, what do you think?
Speaker 1: Same you check? I have to mail checks to some
Speaker 1: of my vendors as.
Speaker 5: Screw you all. I think we got to get rid
Speaker 5: of the post Office altogether. Why not just use FedEx?
Speaker 5: You're going to stay I it costs more than a stamp.
Speaker 4: Yeah, I did use uh.
Speaker 5: Even though they lose trillions of dollars, trillions of dollars
Speaker 5: all the time.
Speaker 4: We want to keep the post office.
Speaker 1: But the alternative is not to lose trillions of dollars
Speaker 1: all the time. The alternative is to fix the post office.
Speaker 5: As would you go fix it, you would have to
Speaker 5: charge what FedEx and UPS does.
Speaker 1: Probably, Well, there are two Well, okay, first of all,
Speaker 1: I don't think so because well and by the way,
Speaker 1: even if we do have to charge more for stamps,
Speaker 1: which I think that we should, it's a government service,
Speaker 1: and there's nothing wrong with a government service and essential
Speaker 1: service losing money, just like the police department does, the
Speaker 1: fire department does, and the post.
Speaker 5: Office nine point five billion in the last fiscal year.
Speaker 1: Yeah, that's a lot of money. But that can be fixed.
Speaker 1: That could be reduced quite a bit.
Speaker 7: Wow.
Speaker 5: I think you could privatize it and someone could actually
Speaker 5: run it like a real business. But it still comes
Speaker 5: down to this, You're going to have to spend more
Speaker 5: on a stamp. You're going to have to that's fine.
Speaker 5: Or come into the twentieth century, guys and not send
Speaker 5: out checks. There is these things called ace, there's wires,
Speaker 5: there's credit cards. There's a million ways to send money.
Speaker 10: If it's a crypto, the guy on the other end
Speaker 10: has to be up to date in order to do it.
Speaker 5: That goes back to Thomas. I mean this guy. I
Speaker 5: don't know why he won't he needs a check. I
Speaker 5: find it insane. You know what I say, don't pay
Speaker 5: him anymore.
Speaker 4: I'm just kidding.
Speaker 5: It is kind of funny. He's our it guy.
Speaker 15: That is what's really comical about it.
Speaker 14: Mark, He's our it guy, and I can't pay him online?
Speaker 5: You can't three O three seven one three A two
Speaker 5: five five. Hey Phil Wich, you're comment on federal grants.
Speaker 5: Hey Mark, I uh been drinking.
Speaker 6: Drink and yeah I have Hey Mark, listen, hold.
Speaker 5: On, let me your gem of wisdom. I cannot miss
Speaker 5: and I got to take a break. He'll be up next,
Speaker 5: Phil three oh three Martino.
Speaker 9: Go with a sure thing. Denver's best ruffer sell roofing
Speaker 9: dot com. You don't pay a cent until you're content.
Speaker 9: Time for an insurance check up free no obligation comparison
Speaker 9: call Compass Insurance paying too much your coverage at dozens
Speaker 9: of insurance companies. Find out now three all three seven
Speaker 9: seven to one help. You'll think you're his only customer
Speaker 9: when you choose Frank durand the real estate man dot
Speaker 9: com to list your home with Remax Alliance three all
Speaker 9: three nine two zero sixteen twenty two.
Speaker 5: Hi three oh three seven one three eight two five five,
Speaker 5: we get a couple of lines open three oh three, Martino.
Speaker 5: We've been touching on all kinds of topics today.
Speaker 4: For sure.
Speaker 5: I've got somewhat a good news. So Kelly came in
Speaker 5: during the break and the owner of that repair shop
Speaker 5: would like to talk to someone here off air, So
Speaker 5: Dimitri's gonna do that. Hopefully we have a good update
Speaker 5: on that, but we'll see what happens. Let's go back
Speaker 5: to Phil. Phil, go ahead with your comment on federal brands.
Speaker 6: Hey, Mark, I just finished my last drink for today. Hey, listen, I.
Speaker 5: Got to ask you, in all honesty, what time do
Speaker 5: you generally go to sleep?
Speaker 6: Oh about midnight?
Speaker 4: Huh?
Speaker 5: But you finish your last drink at one point thirty.
Speaker 6: That's right.
Speaker 4: Well, that's interesting.
Speaker 6: That's that's it, Hey, Mark, yes, listen, Yes, the government
Speaker 6: paid me twenty nine million dollars.
Speaker 4: Yeah, sure they didn't for the year.
Speaker 6: Yeah, for research.
Speaker 5: Great on.
Speaker 6: Why does cockroaches have legs?
Speaker 5: Why do they have legs?
Speaker 6: Pill because they need them to cross the border.
Speaker 5: Out ouch Phil. That's not nice. I mean, my god, man,
Speaker 5: that that's uh.
Speaker 4: I'm at a loss for.
Speaker 5: It wasn't It wasn't funny, but it also was like,
Speaker 5: a little uh insensitive, wouldn't you guys?
Speaker 15: And you're a sensitive person, Mark.
Speaker 5: I am, especially while I'm watching next on nine news, Mary,
Speaker 5: what's going on with you?
Speaker 22: I need somebody to tell me. I'm getting rid of
Speaker 22: direct TV.
Speaker 5: Thank god, That's what I'm saying. You know, I had
Speaker 5: a conversation last night with a good friend of mine.
Speaker 5: He's a little older than me, and he still has
Speaker 5: a Comcast Exfinity and I was shocked by it. But
Speaker 5: so you're going to get rid of direct TV? Go ahead.
Speaker 22: When I've asked people, they say, well, get a fire stick.
Speaker 2: Yeah, okay, then.
Speaker 11: What do I do?
Speaker 13: Well?
Speaker 5: Do you have internet at your house?
Speaker 22: Thank god? We finally got decent internet.
Speaker 5: Yeah, if you got decent internet, all the firestick is
Speaker 5: is basically something that holds apps. It's a computer, so
Speaker 5: you can download Hulu, YouTube TV, Netflix, Hbo, Cinemax, Disney
Speaker 5: and the list just goes on forever in a day,
Speaker 5: quite frankly. And there's a lot of free stuff you
Speaker 5: can watch, just like you're used to with commercials. Now
Speaker 5: there can be some live stuff and you got to
Speaker 5: watch commercials and there's no cost to it. So it
Speaker 5: really depends on what you want, Mary, I mean, do
Speaker 5: you want local stuff?
Speaker 4: What do you want?
Speaker 11: Well?
Speaker 22: I want local and like what I have, like with
Speaker 22: upper channels, so you know, I Animal Planet and all that.
Speaker 22: Are you on which ones or which ones?
Speaker 2: Dude?
Speaker 5: Live TV? Well, Hulu does live. We have YouTube TV Live.
Speaker 5: That's the one I would personally get. And then there's
Speaker 5: Link Tier.
Speaker 22: We have Brent Tier right now for our internet because
Speaker 22: thank god we finally got it and I got rid
Speaker 22: of Hughes neet.
Speaker 5: Oh do you live in the middle of nowhere?
Speaker 4: What?
Speaker 22: Yeah, huh, we're out in the country.
Speaker 5: Do you pay per megabyte or you just pay one
Speaker 5: cost per I just don't want you doing something that's
Speaker 5: going to cost you a fortune. So when you pay
Speaker 5: for your internet, is it one price per month? No
Speaker 5: matter what Yeah, Okay, then you're fine. So I would
Speaker 5: look at honestly, if you want all the stuff and
Speaker 5: a good DVR and something that works everywhere, meaning it'll
Speaker 5: work on your cell phone if you're anywhere, at an
Speaker 5: airport or at a restaurant you could watch TV if
Speaker 5: you want it, or at a hotel or on your
Speaker 5: computer anywhere. I'd look at YouTube TV. It's eighty five
Speaker 5: it's eighty five bucks a month. How much you spending
Speaker 5: for direct TV right now? Yeah, so you're going to
Speaker 5: save quite a bit of money. Believe you're gonna have
Speaker 5: more channels. You're gonna have all the locals, you're gonna
Speaker 5: have you know, uh nine seven four Fox, you're gonna
Speaker 5: have all that stuff. You're gonna have Animal Planet, You're
Speaker 5: gonna have all the stuff you're used to and probably
Speaker 5: a little more.
Speaker 11: Okay, So that would be the way to go.
Speaker 2: Then is with the YouTube?
Speaker 18: Yeah?
Speaker 5: I like YouTube? Now, Hulu does the same thing. What
Speaker 5: do you guys use anybody?
Speaker 6: Uh?
Speaker 7: Have Netflix and Amazon Prime?
Speaker 5: That's all you need?
Speaker 7: Yeah?
Speaker 5: Yeah, how about you Dragon?
Speaker 18: Say that again? Sorry Kelly was talking to no problem.
Speaker 5: What what do you have for TV at your househole?
Speaker 4: Live TV? At any you.
Speaker 18: Don't, well, I mean other than the Hulu like Netflix
Speaker 18: and Amazon and whatnot.
Speaker 16: Yeah.
Speaker 5: Yeah, but so I'm saying you don't. You don't have
Speaker 5: live TV, basically a Hulu Live version.
Speaker 18: So we pay like seventy bucks for this. Oh yeah,
Speaker 18: live TV.
Speaker 5: So what do you like? Have you ever tried YouTube?
Speaker 18: We compared because when we get we got rid of
Speaker 18: direct TV, but a year and a half ago, compare
Speaker 18: the channels that are offered by both YouTube TV Hulu Live,
Speaker 18: and we just found that Hulu Live worked better for us.
Speaker 5: Yeah, so here's why I went with YouTube. I had
Speaker 5: Hulu Live forever and Mary listen to this because Hulu's
Speaker 5: a little cheaper. But Suzanna and I travel all the time,
Speaker 5: so I take my firestick and I'll plug it into
Speaker 5: a hotel TV, or I'll be in an RV and
Speaker 5: I'll plug it into the TV and the RV. Hulu
Speaker 5: only allows you to change your zip code two or
Speaker 5: three times a year, meaning if we go to a
Speaker 5: different state every week, I'm not gonna have TV in
Speaker 5: a couple of weeks. So that's why I went with YouTube.
Speaker 5: YouTube YouTube you can use anywhere at any time, but
Speaker 5: it costs a little more, so Hulu Live might be
Speaker 5: a good one for you, like Dragon has and then
Speaker 5: Sling is pretty cheap. Here's the other thing you can do.
Speaker 5: They Once you have that firestick plugged in, you can
Speaker 5: download all these apps. All of them have a free trial.
Speaker 5: You might try out Hulu for the free seven days,
Speaker 5: YouTube for the free seven days, Sling for the free
Speaker 5: seleven days, and I'm pretty sure the new one that's free,
Speaker 5: I want to say, it's called Pluto p l Uto,
Speaker 5: and I think, yeah, Pluto is free, Silo or Pluto.
Speaker 5: Well that's another one. Filo actually is great for sports.
Speaker 5: But Pluto TV, yep, all the channels are for free,
Speaker 5: hundreds of channels, hundreds for free Pluto TV. So once
Speaker 5: you get that fire stick, you're opening your whole world
Speaker 5: to all this stuff.
Speaker 22: So that is that's what you start with, is the
Speaker 22: fire stick.
Speaker 18: And then go in or you can choose Roku, it
Speaker 18: doesn't have the firestick, has their own.
Speaker 5: Yeah, Ruku has one fire stick. Do you have an
Speaker 5: Amazon account?
Speaker 16: No?
Speaker 2: Not anymore?
Speaker 5: Then you probably the cheap way for you to do
Speaker 5: everything we're talking about, you go to wal Mart or
Speaker 5: next time you're a Wallmart or Target. You can buy
Speaker 5: a Ruku and the cheap one. What do you think
Speaker 5: they're twenty twenty bucks. Yeah, they're twenty bucks. It'll come
Speaker 5: with the remote and this little thing you just plug
Speaker 5: into the HDMI on the TV and you're.
Speaker 4: Set to go.
Speaker 5: Okay, Yeah, fire Stick is just Amazon's version. Ruku makes one.
Speaker 5: Oh everybody, I mean LG has their own built into TVs.
Speaker 5: There's Samsung's got its own. There's a million ways to
Speaker 5: do it. But the easiest for you is next time
Speaker 5: you're at Walmart, drop twenty bucks and you'll get it.
Speaker 22: So either get the Ruku or the or the fire Stick,
Speaker 22: either one.
Speaker 5: Those are the two easiest to get and they're the
Speaker 5: cheapest and they work the same.
Speaker 15: Okay, all right, that finally somebody told me how.
Speaker 16: To do it.
Speaker 5: Yeah, that's all there is to it. Then you download
Speaker 5: the apps, you'll turn it on, it'll walk you through
Speaker 5: getting it onto your Wi Fi and then you're ready
Speaker 5: to go. You got questions in the future, honestly, feel free,
Speaker 5: and I mean that, feel free to call back in
Speaker 5: or you can even email those kind of questions to
Speaker 5: help it. Tr rubleshooter dot com. Tim's got a question
Speaker 5: on reverse mortgages. Tim, let me take this break real quick,
Speaker 5: and I promise your up next three oh three Martino.
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Speaker 9: when you choose Frank durand the real estate Man dot
Speaker 9: com to list your home with Remax Alliance three oh
Speaker 9: three nine two zero sixteen twenty two.
Speaker 5: All right, go three zero three seven one three eight
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Speaker 5: Clear Choice Stores dot com. Now we got a question
Speaker 5: on reverse mortgages, and that is Tim. Hey, Tim, what's
Speaker 5: going on? What's your question.
Speaker 2: Considering a reverse mortgage? Just want to find out? I
Speaker 2: see one advertise on TV a lot.
Speaker 5: Yeah, is it Fonsie or the guy from Heart to Heart?
Speaker 5: I guess Tim, I'm kind of kidding. I would never
Speaker 5: call a TV ad from somebody I watched, like Matt Locke,
Speaker 5: who's selling reverse mortgages? Now, I know I'm going to
Speaker 5: tell you exactly who to call, But what kind of
Speaker 5: questions do you have that maybe I can answer?
Speaker 13: Well?
Speaker 2: My question? I did call them and he gave me
Speaker 2: a list of the charges and so forth. And I
Speaker 2: just wonder is those charges that they charge the same
Speaker 2: no matter who you go to. No, do they differ
Speaker 2: from company to company.
Speaker 5: So that's a great question. I'm going to have one
Speaker 5: of our experts on if we can get John with
Speaker 5: CMG on a couple things on that. There are limits
Speaker 5: to how much you can charge because it's kind of
Speaker 5: a government back loan, so there is thresholds you can't
Speaker 5: go across. But people can be cheaper for sure, and
Speaker 5: depending on what company you go through. One of the
Speaker 5: people I suggest I'm going to try to get him
Speaker 5: on is CMG. And the reason I say CMG is
Speaker 5: they're not a middleman. They're not a lead generating company
Speaker 5: on TV. They're the actual bank that does the loan.
Speaker 5: So the guy you deal with, John, who I really
Speaker 5: like if there's an issue in underwriting, he like knocks
Speaker 5: on the door next door and you're dealing with him,
Speaker 5: and he's really honest too. There might be a better
Speaker 5: product for you besides a reverse mortgage. So while we're
Speaker 5: trying to get him on, I'd like to ask you something,
Speaker 5: why do you want to reverse mortgage?
Speaker 2: Well, me and my wife are both sixty six be
Speaker 2: sixty seven this year. Okay, we own our home out right,
Speaker 2: and we've ran a janitorial service for about thirty years.
Speaker 5: Nice.
Speaker 2: We were down to one one account and we lost
Speaker 2: that account when we had an employee that was doing
Speaker 2: some dishonest things.
Speaker 5: Got it.
Speaker 2: But me and my wife can't do the actual work ourselves.
Speaker 5: So you have I assumed did you guys both start
Speaker 5: taking Social Security?
Speaker 2: Yeah, we're both on Security.
Speaker 5: And you have no mortgage payment. You have Social Security
Speaker 5: income just out of curiosity, what is that income roughly
Speaker 5: between both of you, about thirty five So you get
Speaker 5: thirty five hundred a month from Uncle Sam and you
Speaker 5: have no mortgage payment.
Speaker 2: Right, And but the thing is is, sometime before this happened,
Speaker 2: we decided to cut our costs. Yeah, and we had
Speaker 2: two vehicles and we traded them then sure, and just
Speaker 2: got one vehicle.
Speaker 5: Yeah, but you want you want to be able to
Speaker 5: live in that house, both of you, or even just
Speaker 5: one of you if one passes, for as long as
Speaker 5: you want to. And I assume you also want to
Speaker 5: be able to tap into some of that equity for
Speaker 5: when you want to use it. Maybe it's for a trip,
Speaker 5: or maybe it's for everyday groceries or whatever. But you
Speaker 5: want that as well, right.
Speaker 2: Well, what we really want to do is get the
Speaker 2: money to pay off the vehicle we bought. Oh and
Speaker 2: that will save us about eight hundred and fifty dollars
Speaker 2: a month.
Speaker 5: Yeah, So, honestly everything you told me, I personally think
Speaker 5: a reverse is right for you. Kelly's John available or not?
Speaker 5: Is that him?
Speaker 4: All right?
Speaker 5: Hold on a second, I think we're going to have
Speaker 5: our expert up. Let me put you on hold. Take
Speaker 5: this break, I'll come back and let's we're going to
Speaker 5: ask our experts. John with CMG.
Speaker 2: Hold on, hie, thank you.
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Speaker 9: dot com.
Speaker 5: You don't pay a cent until you're content.
Speaker 9: Time for an insurance checkup free no obligation comparison call
Speaker 9: Compass Insurance paying too much your coverage at dozens of
Speaker 9: insurance companies find out now three O three seven to
Speaker 9: seven to one help. You'll think you're his only customer
Speaker 9: when you choose Frank durand the real estate Man dot
Speaker 9: com to list your home with Remax Alliance three oh
Speaker 9: three nine two zero sixteen twenty two.
Speaker 5: All right, listen We've got a lot to knock out
Speaker 5: real quick. I'm gonna bring up Timmy had some questions
Speaker 5: on a reverse mortgage. Hey John Clay CMG mortgage on
Speaker 5: a referral list referral list dot com. He is one
Speaker 5: of my favorite guys. He actually is one of the
Speaker 5: officers with CMG. It's a bank. John can lend do
Speaker 5: reverse mortgages, traditional, the all in one loan, all the
Speaker 5: products you hear about here all the time, but he
Speaker 5: can do them in every state. So if you're listening
Speaker 5: to us on a podcast later on in Texas or Florida, John,
Speaker 5: am I correct and saying you guys operate in almost
Speaker 5: every state?
Speaker 16: You are correct?
Speaker 21: Yes, now every state plus plus Puerto Rico.
Speaker 5: Now, John, oh, plus Puerto Rico. Thank you now, John,
Speaker 5: I'm I'm rushing through this for a reason because we
Speaker 5: have a Nicols Auto Repair update, which you have nothing
Speaker 5: to do with. But here's the bottom line. So Tim
Speaker 5: asked a question, and I love the question on a
Speaker 5: reverse mortgage. I know there's a threshold to how much
Speaker 5: a company can charge because of the kind of mortgage
Speaker 5: it is, so in other words, you can only charge
Speaker 5: so much. But the question is, can can companies charge less?
Speaker 5: Is it worth shopping around? I told him, because you
Speaker 5: guys don't have a middleman, you're the direct bank. Most
Speaker 5: likely you're going to be less for a reverse mortgage.
Speaker 5: So just clarify or correct to me, please, Yes.
Speaker 12: That is correct.
Speaker 21: Definitely, there's definitely there is a cop but you can
Speaker 21: go low.
Speaker 12: Yeh, yep, we can charge.
Speaker 5: So Tim, you could people most of the places. When
Speaker 5: Phonsie's trying to sell you a reverse mortgage on TV,
Speaker 5: those people are gonna be charging the highest. And I'll
Speaker 5: tell you why. Look at their advertising costs. Plus they're
Speaker 5: just middleman. They're paying Fonsie. First of all, Henry Winkler
Speaker 5: can't be cheap. And then on top of that, they're
Speaker 5: just a middleman. They go out and deal with a
Speaker 5: bank like what John works for to actually get the loans.
Speaker 5: So you cut the middleman out and that goes for
Speaker 5: anybody on any of these mortgages. So Tim, real quick,
Speaker 5: do you have any direct questions for John?
Speaker 1: No?
Speaker 2: Just how do I get a hold of him?
Speaker 5: I'll give you his phone number. But here's how most
Speaker 5: people you should do it. For any loan, you need
Speaker 5: partner in lending dot Com simple as that Partner in
Speaker 5: Lending dot Com, Partner in Lending dot com CMG home loans.
Speaker 5: And then the phone number for you though is three
Speaker 5: oh three five seven seven seven two zero six, three
Speaker 5: oh three, five seven seven seven to zero six, And
Speaker 5: he can tell you how the entire process works, how
Speaker 5: quick it is. He can answer every question. John. They
Speaker 5: just basically sounds like they want to line a credit
Speaker 5: because they want to pay off a car. They both retired.
Speaker 5: They get about thirty five hundred bucks a month in
Speaker 5: Social Security. They want that eight hundred dollars car payment
Speaker 5: to go away. They fully own their house, they're in
Speaker 5: their sixties. It sounds like they'll probably get roughly forty
Speaker 5: to fifty percent access to that and a line of credit.
Speaker 5: And you guys will have this conversation. But I'm just
Speaker 5: kind of putting it together. So I appreciate both of
Speaker 5: you on once again. Thank you.
Speaker 4: I'm in a hurry.
Speaker 5: Partner in Lending dot Com. Now, Dmitrie, you talk to
Speaker 5: James with Nichols Auto Repair. You can go back to
Speaker 5: the first hour and listen. But we had him on.
Speaker 5: He basically, I don't want to say he's holding the
Speaker 5: car hostage, but he really is. And this woman basically
Speaker 5: brought it in. She thought it was going to be
Speaker 5: paid for by a warranty. And what's the update. We're
Speaker 5: going to recap everything tomorrow, but what is the update.
Speaker 1: Well, the update is I spoke with James. I called
Speaker 1: him at his request, and he wanted to correct his
Speaker 1: previous statement. He said that he did not get authorization
Speaker 1: from the warranty company to complete the repair. I asked
Speaker 1: him to tell me why. What was the nature of
Speaker 1: that phone call. He said that, Hey, I called the
Speaker 1: insurance the warranty company to see if this is the
Speaker 1: kind of repair that's covered, and they said yes. And
Speaker 1: I mistakenly told you guys earlier today that they approved
Speaker 1: the repair.
Speaker 5: And what do you make of that? You were part
Speaker 5: of this whole phone call. Do we have time to
Speaker 5: play that? Pull that up real quick, dragon, you'd be
Speaker 5: the judge. So basically, what you're saying is the warranty
Speaker 5: company approved it. You guys did the work, but then
Speaker 5: at the end they decided they weren't going to pay
Speaker 5: it because you guys couldn't provide stuff that frankly, you
Speaker 5: couldn't even provide if you if.
Speaker 16: You had to that's exactly correct.
Speaker 5: Oh man, this is an interesting case, James.
Speaker 1: How did the approval get to you? Was it via
Speaker 1: email a text message? That somebody from the warranty company
Speaker 1: call you with an approval?
Speaker 6: What?
Speaker 1: What evidence can we.
Speaker 4: Offer to them?
Speaker 16: I made?
Speaker 17: I made the call to the end to the company
Speaker 17: and yeah, so and it was it was all verbal.
Speaker 5: Do they give you some kind of authorization code?
Speaker 16: They did not?
Speaker 5: All Right, listen, guys, I don't know what to say.
Speaker 5: So he's backtracking on all that? Is that it Dmitri?
Speaker 5: I mean, he's backtracking bottom line.
Speaker 1: Yeah, And I do have some documents to go over
Speaker 1: with you guys tomorrow.
Speaker 5: We're going to talk about this tomorrow right here on
Speaker 5: the Troubleshooter Network.