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<v Speaker 1>Yea ripped up.

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<v Speaker 2>News.

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<v Speaker 3>You need advice? Who you don't help?

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<v Speaker 4>Come running just as fast as we can.

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<v Speaker 3>Shooter's gonna help.

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<v Speaker 5>Come man, this is.

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<v Speaker 6>The Troubleshooter Show. No Tom Martinez, Welcome.

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<v Speaker 2>Welcome, my friends to the only show of it's kind.

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<v Speaker 2>We're here to solve problems, answer questions, take complaints. We're

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<v Speaker 2>here for you. You have any questions about anything going on,

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<v Speaker 2>maybe a bad contractor someone that's ripped you off. Maybe

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<v Speaker 2>you need help with the landlord, maybe you just need

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<v Speaker 2>help in general period. We have a list of people

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<v Speaker 2>that referral list. You get directly involved in the show,

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<v Speaker 2>and I love doing the show. Tommy boys out today.

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<v Speaker 2>But that's all right. We got this handled. I got

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<v Speaker 2>mister Dmitri across Rummy, Deputy Dmitri Deputy, Doc. What's going

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<v Speaker 2>on with you?

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<v Speaker 7>Man?

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<v Speaker 2>Any updates? Gentlemen?

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<v Speaker 7>Nothing ready right now? Just walk on a few things.

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<v Speaker 2>What are you working on, Doc?

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<v Speaker 7>I'm trying to.

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<v Speaker 8>Get a warranty fixed for a guy that bought a

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<v Speaker 8>car in there, trying to give him a hard time

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<v Speaker 8>about the warranty.

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<v Speaker 2>Ah, okay, I guess we'll do that, Dmitri. Anything you

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<v Speaker 2>got cooking over there before we get moving. Mark, not

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<v Speaker 2>right now.

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<v Speaker 9>I do have a couple of cases that they all

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<v Speaker 9>had to do with used car warranties, and we referred

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<v Speaker 9>them all to.

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<v Speaker 2>Are they all just Kevin straight up, straight up denials? Well,

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<v Speaker 2>they that's how they started.

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<v Speaker 9>But Kevin over at sharedon Auto Tech got one guy

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<v Speaker 9>a new engine from LKQ. Oh nice, and he's got

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<v Speaker 9>something else going on another one. But I haven't bothered

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<v Speaker 9>him for an update because I figured i'll see him

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<v Speaker 9>on Friday when he comes in here.

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<v Speaker 2>Well tomorrow, actually it is tomorrow's car day.

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<v Speaker 9>But he's he's doing a great job recovering not in

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<v Speaker 9>every case, but you know, recovering victory from the jaws

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<v Speaker 9>of defeat for quite a few of our callers.

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<v Speaker 2>I'll tell you it's pretty hard to find a good

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<v Speaker 2>shob that knows how to deal with the warranty company.

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<v Speaker 2>It really is. If you say the wrong thing, you

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<v Speaker 2>basically give them an out. And he said, you know this,

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<v Speaker 2>he's after market companies kind of suck man. Some of

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<v Speaker 2>them come through, though, I can't say they all suck.

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<v Speaker 2>When I used to deal with them, I'd say we

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<v Speaker 2>had decent success. I mean, you know, Kevin's got the

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<v Speaker 2>best I've seen though, Yeah, Kevin.

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<v Speaker 9>And then Jeffick from Kimmer mentioned just his couple of

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<v Speaker 9>weeks ago. He said, he knows, you know, they have

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<v Speaker 9>to use certain keywords. Yeah, he said there are some

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<v Speaker 9>kind of red flags that he knows that the insurance

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<v Speaker 9>company or the warranty company is listening for.

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<v Speaker 2>Yep.

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<v Speaker 9>So he without misrepresenting the matter, he'll avoid using those

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<v Speaker 9>red flags, but he will sprinkle in some of the

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<v Speaker 9>keywords that might trigger a warranty repair.

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<v Speaker 2>Yeah, we really do get a lot of those. Sorry,

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<v Speaker 2>three zero three seven one three A two five five.

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<v Speaker 2>Now it's a great time to get those calls in.

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<v Speaker 2>Looks like we have two lines open three zero three Martino.

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<v Speaker 2>I want to give these guys something to sink their teeth.

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<v Speaker 2>So if you got a problem, give us a call now,

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<v Speaker 2>don't forget help it. Troubleshooter dot com, Leslie, what is

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<v Speaker 2>going on with you?

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<v Speaker 10>Hi? All kinds of crazy stuff with my HOA. Oh

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<v Speaker 10>like what chirst All, thank you for taking the time

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<v Speaker 10>to speak to me. I appreciate that.

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<v Speaker 2>Yeah, no problem. What is going on?

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<v Speaker 10>Well, it started when I submitted a request to have

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<v Speaker 10>my home painted and for the sake of simplicity, I

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<v Speaker 10>went ahead and went with one of the pre approved

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<v Speaker 10>color schemes and that was that. And I went to work,

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<v Speaker 10>and I came home and my house was cream. I

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<v Speaker 10>chose great.

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<v Speaker 2>Now, where did you get to colors? Hold on, Leslie,

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<v Speaker 2>The color schemes came directly from the HOA, Yes, sir,

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<v Speaker 2>and then you went with the painter, and the painter

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<v Speaker 2>did use the correct paint. Yep. So what could the

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<v Speaker 2>problem possibly be?

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<v Speaker 10>Well, they actually admitted, but unfortunately it wasn't through email

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<v Speaker 10>or text message.

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<v Speaker 11>It was on the phone.

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<v Speaker 10>The management company laid the blame on the HOA board,

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<v Speaker 10>saying that the HOA accidentally submitted the wrong palettes with

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<v Speaker 10>the wrong color scheme code.

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<v Speaker 2>That the day Actually, Leslie, let me ask you something.

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<v Speaker 2>How is it supposed to work in your HOA when

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<v Speaker 2>you go to paint your house. I understand you're saying

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<v Speaker 2>you used a color that was approved, or at least

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<v Speaker 2>everybody thought it was approved. But are you supposed to

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<v Speaker 2>send it in then they give you approval letter and

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<v Speaker 2>see what color you chose or did you just pick

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<v Speaker 2>one and then have the house painted.

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<v Speaker 10>Now you have to actually submit it.

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<v Speaker 2>And they approved it.

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<v Speaker 10>Well, this is where it's even shisty erth Okay, So

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<v Speaker 10>when I submitted for approval, you have to actually take

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<v Speaker 10>pictures of the homes next to you because that matters.

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<v Speaker 10>They don't want, you know, to houses with the same color. Yeah,

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<v Speaker 10>and know, as God was looking down on me for

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<v Speaker 10>whatever reason, I decided to take a screen shot of

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<v Speaker 10>the approved color that I was going with, straight off

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<v Speaker 10>of the ho Wa website. Okay, and include that while

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<v Speaker 10>submitting it online. And here we are.

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<v Speaker 2>Oh wait, so you wait a second, though, Here's what

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<v Speaker 2>I'm trying to figure out. You submitted it online and

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<v Speaker 2>they approve that color, right they did? Okay, so you

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<v Speaker 2>have some form of approval letter? Can you send that

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<v Speaker 2>to us? Yeah? Absolutely, that'd be great. So I'm going

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<v Speaker 2>to have you send it to help at troubleshooter dot com.

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<v Speaker 2>We're going to continue on, though, So what are they saying? Now,

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<v Speaker 2>I understand they're saying, whoops, we screwed up. So what

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<v Speaker 2>are they telling you? Are they telling you you have

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<v Speaker 2>to paint the house even though they gave you approval.

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<v Speaker 10>No, they're telling me I have to live with this

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<v Speaker 10>ugly green house. And essentially it's us to be me.

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<v Speaker 10>That's what they're pretty much telling me. They offered me

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<v Speaker 10>two thousand dollars pretty much to shut me up. I said,

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<v Speaker 10>why should I, Leslie?

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<v Speaker 2>I am so sorry, but I'm a little confused here.

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<v Speaker 2>You painted your house green, and you chose that color? Right?

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<v Speaker 6>No?

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<v Speaker 2>I did not.

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<v Speaker 10>That's where the whole conflict comes into it. Okay, on

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<v Speaker 10>the website was actually dark gray in a simple white track.

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<v Speaker 2>Oh wait a minute, you picked a dark gray on

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<v Speaker 2>the website they approved the dark gray? Well, how the

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<v Speaker 2>hell did your house end up green? And now I'm

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<v Speaker 2>even more confused?

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<v Speaker 10>Right exactly because they accidentally the board supposedly accidentally put

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<v Speaker 10>the wrong color scheme. You know their numbers. So when

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<v Speaker 10>I looked online on their website and I picked number

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<v Speaker 10>fifty three, which showed it as being a dark gray

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<v Speaker 10>with white trim, and submitted that it was approved. However,

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<v Speaker 10>number fifty three was actually green.

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<v Speaker 2>Well wait, wait, wait, when the painter came out and

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<v Speaker 2>started painting your house, didn't you really it was green?

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<v Speaker 10>I wasn't even at home, I was at working.

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<v Speaker 2>And do they hire the painter? I'm a little confused

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<v Speaker 2>there too.

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<v Speaker 10>Now I hired a contractor.

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<v Speaker 2>So you hire the contractor and he does what. He

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<v Speaker 2>goes onto the website and says, I want color scheme

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<v Speaker 2>number fifty three from Sherwin Williams. Or how does that

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<v Speaker 2>part go down?

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<v Speaker 10>Well, that's how it goes down. I give them the

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<v Speaker 10>color scheme from Sherman Williams. You're one hundred percent correct,

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<v Speaker 10>and they ordered exactly what fifty three was supposed to be.

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<v Speaker 10>The whole issue is that the website had it.

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<v Speaker 2>I get it. So when they ordered fifty three, your painter,

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<v Speaker 2>you called up your own contractor and said, this is

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<v Speaker 2>what I want, per the HOA. He said fine, he

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<v Speaker 2>goes to Sherwin Williams and they give him what is

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<v Speaker 2>actually fifty three, and then the HOA. The HOA acknowledges

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<v Speaker 2>the website was screwed up, and you also have a

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<v Speaker 2>picture of it exactly. And now they're willing to give

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<v Speaker 2>you two thousand dollars. How much did it cost to

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<v Speaker 2>paint the house?

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<v Speaker 10>Approximately eight thousand, and that fields actually off the table.

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<v Speaker 2>And it gets even worse. So wait, wait, well, hold on,

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<v Speaker 2>hold on, I want to know this. So, like you said,

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<v Speaker 2>you were out of town or where were you when

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<v Speaker 2>it was painting? I want to go back to that question.

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<v Speaker 2>I think she went to work and the painter done.

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<v Speaker 10>They had it done with in a matter of a day.

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<v Speaker 10>I left to work as the painters were arriving. I

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<v Speaker 10>came back. The house was nearly finished and it was green.

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<v Speaker 2>So what did you say when you got back and

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<v Speaker 2>you're staring at this wrong color?

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<v Speaker 10>I freaked out?

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<v Speaker 2>Did you say something right then and there to the painter?

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<v Speaker 7>Yes?

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<v Speaker 12>Yes, And you.

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<v Speaker 10>Know, well, I contacted the contractor because obviously not to

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<v Speaker 10>painters that were doing the project.

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<v Speaker 2>Yeah you're thinking, you're thinking at that point that the

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<v Speaker 2>contractor screwed up.

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<v Speaker 10>Right, That's exactly what I thought that he did not,

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<v Speaker 10>because when you look on Sherman Williams, number fifty three

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<v Speaker 10>is the exact green color that's now on my home.

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<v Speaker 10>So then I contacted the management.

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<v Speaker 2>Wow, this one's crazy. Hold on, hold on, I wow,

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<v Speaker 2>real quick. What do you guys think? Doc? What do

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<v Speaker 2>you make of this? I understand exactly what happened, but

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<v Speaker 2>I'm going I.

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<v Speaker 7>Think the HOA needs to pay to have it repainted.

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<v Speaker 2>Yeah, the entire eight grand, not just too. It's kind

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<v Speaker 2>of crazy, though. What do you think, d Well?

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<v Speaker 9>I'm you know, I'm looking at the webs at the Internet,

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<v Speaker 9>and it says that Sherman Williams fifty three is actually

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<v Speaker 9>a white color. So it would be great to take

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<v Speaker 9>a look at the color code on the can of

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<v Speaker 9>paint that the contract or.

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<v Speaker 2>Actually, Yeah, let's do this too. Hold on approval documents

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<v Speaker 2>that Leslie got. Yeah, Leslie, send us those approval documents.

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<v Speaker 2>Help it troubleshooter dot com. And I also want you

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<v Speaker 2>to send over that screenshot you have where it shows

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<v Speaker 2>the gray Okay, yep, all right, Hold on a second.

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<v Speaker 2>I'd be pissed, man. I just want to make sure,

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<v Speaker 2>let's say, let's say it truly is exactly what she's saying.

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<v Speaker 2>And I bet we're going to see a screenshot saying

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<v Speaker 2>blah blah blah Sherwin Williams number fifty three and it's

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<v Speaker 2>going to show a picture of gray and whatever.

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<v Speaker 13>Way.

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<v Speaker 9>Yeah, I agree with that, but here's an interesting thing

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<v Speaker 9>would be great to explore. After the break, Uh, Leslie said,

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<v Speaker 9>it gets even worse.

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<v Speaker 2>Man. Everybody hold tight, including you, Ron. You'll be up

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<v Speaker 2>after her. Three oh three seven one three talk three

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<v Speaker 2>oh three Martino, go with a sure thing.

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<v Speaker 13>Denver's best roofer Excel roofing dot com. You don't pay

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00:10:40.279 --> 00:10:46.360
<v Speaker 13>a cent until you're content. Time for an insurance check

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00:10:46.440 --> 00:10:50.320
<v Speaker 13>up free, no obligation. In comparison, call Compass Insurance paying

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00:10:50.360 --> 00:10:53.360
<v Speaker 13>too much your coverage at dozens of insurance companies find

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<v Speaker 13>out now three oh three seven to seven to one help.

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<v Speaker 13>You'll think you're his only customer when you choose Frank

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<v Speaker 13>durand the real estate Man dot to list your home

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<v Speaker 13>with Remax Alliance three oh three nine two zero sixteen

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<v Speaker 13>twenty two.

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<v Speaker 2>You know this thing is kind of crazy. By the way,

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<v Speaker 2>this hour is brought to you by Frank Duran, the

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<v Speaker 2>real estate Man. Oh how I love the You want

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<v Speaker 2>to sell your house fast and for the most money,

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<v Speaker 2>you use Frank. This guy sells more homes in one

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<v Speaker 2>month than most realtors sell in an entire year. Here

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<v Speaker 2>in the front range Frank Duran homes dot com. Now wow,

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<v Speaker 2>this poor lady Leslie. She goes to her hoa website

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<v Speaker 2>and she picks out a color scheme she needs to

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<v Speaker 2>paint her house. The color scheme she's picking out is

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<v Speaker 2>actually kind of a gray color and then probably white

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<v Speaker 2>or whatever the other color is with it. She hires

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<v Speaker 2>a contractor tells a contractor what color scheme, he goes

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<v Speaker 2>and picks up the paint and basically paints the house.

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<v Speaker 2>She leaves for work, contractor shows up. By the time

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<v Speaker 2>she gets home, the house is a completely different color.

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<v Speaker 2>It's green, and you know, she starts thinking it's the

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<v Speaker 2>contractor screwed up. But it wasn't. It wasn't the contractor.

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<v Speaker 2>Apparently the website for the HOA had it wrong. So

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<v Speaker 2>when she picked out fifty three that was actually a

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<v Speaker 2>green color. Hey, out of curiosity, Leslie, is that green

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<v Speaker 2>color one of the actual color schemes or what? Yes?

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<v Speaker 10>Yes, because they revised it, but only after they noticed

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<v Speaker 10>their screw up.

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<v Speaker 2>Oh so you're saying it wasn't when you first went

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<v Speaker 2>on there, that green wasn't even an option.

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<v Speaker 10>Well, I mean I wouldn't know because I wasn't looking

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<v Speaker 10>for green colors.

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<v Speaker 2>I got you, So who knows if it was or not.

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<v Speaker 2>I'm curious if they mixed up the two numbers. Maybe

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<v Speaker 2>you can shed some light on this when you when

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<v Speaker 2>Sherwin Williams, if I look up or actually Dimitri looked

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<v Speaker 2>up color fifty three, what color was it? D it

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<v Speaker 2>was one of the shades of white, so it's more

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<v Speaker 2>of a white. Do they do it per HOA? I

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<v Speaker 2>just don't know the answer.

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<v Speaker 9>Yeah, they do.

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<v Speaker 2>I get it. So your ho WA's got to deal

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<v Speaker 2>with Sherwin Williams and they create different color schemes based

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<v Speaker 2>upon the community and how they built it out to

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<v Speaker 2>begin with.

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<v Speaker 10>Well, it's Gury's paint that they have a contract with.

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<v Speaker 10>The Gury's is actually owned by Sherman Williams.

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<v Speaker 2>Yeah, that's who I used for our stuff too. I mean,

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<v Speaker 2>I get it, man. That's it's very interesting. When you

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<v Speaker 2>told them two thousand wasn't sufficient, what did they say?

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<v Speaker 10>They said it because I threatened legal action. They can

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<v Speaker 10>no longer speak to me. I said, but you're my

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<v Speaker 10>management company and I pay my dues every month, therefore

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<v Speaker 10>you work for me.

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<v Speaker 12>What was every other homeowner in the camp?

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<v Speaker 2>Wow? So they're just bad They're just bad people. They

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<v Speaker 2>screw up. And when you said legal action, I mean, ultimately,

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<v Speaker 2>I think that's where it's coming down. So a couple things,

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<v Speaker 2>let's really discuss that one. I'm pretty sure there's going

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<v Speaker 2>to be an arbitration agreement or a mediation clause in

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<v Speaker 2>that HOA. Do you know if that's correct.

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<v Speaker 10>There is, and I've already been a certified letter. Love it,

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<v Speaker 10>and I have the scet that it was received on

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<v Speaker 10>the sixth, requesting alternative distat resolution.

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<v Speaker 2>Excellent. How long do they have to get back to you?

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<v Speaker 10>Nobody cares. There's no timeframe listed on the covening document

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<v Speaker 10>as to how long they have to get back to you,

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<v Speaker 10>and it says that it's not mandatory that neither party

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<v Speaker 10>needs to basically respond.

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<v Speaker 2>Well, that doesn't make I'd love to see that document.

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<v Speaker 2>Did you email over the other stuff I asked? Please

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<v Speaker 2>check your head I I lost you there.

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<v Speaker 14>Please check your emails.

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<v Speaker 2>Yeah, she did say. I can't hear you, Kelly, I

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<v Speaker 2>see you talking, but I can't hear you.

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<v Speaker 14>Please check your email.

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<v Speaker 2>Kelly wants you to check your email. Oh okay, let

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<v Speaker 2>me check you real quick. Can you send over those

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00:15:10.200 --> 00:15:12.799
<v Speaker 2>governing documents or documents as well?

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<v Speaker 10>I just happen to have a picture of that particular session.

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<v Speaker 2>I would love that. I would absolutely love that. And

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<v Speaker 2>then Kelly, can we get on Brad O'Brien.

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<v Speaker 14>We cannot because he is unavailable until at least two o'clock.

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<v Speaker 2>That's going to be after the show. I think what

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00:15:31.480 --> 00:15:33.919
<v Speaker 2>I want to do. I definitely want to get him

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<v Speaker 2>back on. Let's get him lined up for tomorrow then

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<v Speaker 2>and get her back on for the legal advice. And honestly,

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<v Speaker 2>you're doing You're doing everything correct, Leslie. You requested that.

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<v Speaker 2>I'm sure they're going to answer or do something. I

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<v Speaker 2>don't know how they when you send over the information

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<v Speaker 2>on this, you send him over that screenshot of the

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<v Speaker 2>number fifty three, You send him all the information.

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<v Speaker 10>Yes, and this was all uploaded directly through It wasn't

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00:16:03.559 --> 00:16:07.279
<v Speaker 10>through email. All of this goes directly through the website.

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<v Speaker 10>That's how you submit everything.

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<v Speaker 2>And then when you go to follow up with them,

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00:16:11.080 --> 00:16:12.679
<v Speaker 2>they basically don't say anything.

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00:16:13.919 --> 00:16:14.559
<v Speaker 15>Well, when I go to.

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00:16:15.120 --> 00:16:17.000
<v Speaker 11>Again, they took it off.

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<v Speaker 10>It's entirely gone. All the communications from the twenty fifth,

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00:16:20.360 --> 00:16:23.519
<v Speaker 10>which is when it was submitted, it's suddenly gone. It's

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00:16:23.720 --> 00:16:28.519
<v Speaker 10>nowhere to be found. They also immediately again. I submitted

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<v Speaker 10>on the twenty fifth. The painters arrived on the twelfth,

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<v Speaker 10>March twelfth. It was on the evening or in the

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<v Speaker 10>afternoon of March twelve that I came home and realized

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00:16:36.399 --> 00:16:38.799
<v Speaker 10>it was green. As soon as I contacted them and

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<v Speaker 10>told them what was going on On March thirteenth, Suddenly

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<v Speaker 10>it was revised and now it was showing fifty three

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00:16:45.360 --> 00:16:48.240
<v Speaker 10>as the green color, as well as the disclaimer was

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<v Speaker 10>added stating that it is the homeowner's obligation to do

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<v Speaker 10>due diligence. However, that disclaimer was nowhere to be found

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<v Speaker 10>at the screenshots clearly show.

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<v Speaker 2>Oh my goodness. So I'm looking at one right here

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00:17:01.759 --> 00:17:05.359
<v Speaker 2>where it says paint scheme fifty three and then it

335
00:17:05.440 --> 00:17:11.319
<v Speaker 2>breaks down to white tall brown and then breaks down

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00:17:11.359 --> 00:17:13.880
<v Speaker 2>to a color for a front door, then sea bring white,

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00:17:14.640 --> 00:17:19.519
<v Speaker 2>and then something maritime white. So this is what you

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00:17:19.680 --> 00:17:24.160
<v Speaker 2>thought you were getting. And the body is rolling hills whatever.

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00:17:24.440 --> 00:17:27.039
<v Speaker 2>Oh that's your street address? What is that rolling hills?

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00:17:27.079 --> 00:17:27.440
<v Speaker 16>What is that?

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00:17:29.079 --> 00:17:31.920
<v Speaker 10>Well, if you look at both of the pictures, yeah,

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00:17:32.079 --> 00:17:35.440
<v Speaker 10>they both have same colors, rolling hills for both of

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<v Speaker 10>green and rolling hills for both the green color, steam

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<v Speaker 10>number fifty three for the green color, steam number fifty three.

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<v Speaker 2>For the green. And we're just to make sure we're

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<v Speaker 2>sure this isn't Guyory's issue.

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<v Speaker 10>Now, it's definitely not their fault.

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00:17:51.400 --> 00:17:55.160
<v Speaker 2>Yeah, why would they offer two thousand dollars if it was?

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<v Speaker 2>I mean, this is kind of crazy. I'm dying to

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00:17:57.319 --> 00:17:59.480
<v Speaker 2>see what our attorney says. But as of right now,

351
00:17:59.559 --> 00:18:02.960
<v Speaker 2>you've done everything perfectly. You actually found that clause for

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00:18:03.119 --> 00:18:06.400
<v Speaker 2>arbitration you filled out to dispute. To bring it up,

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00:18:06.720 --> 00:18:09.079
<v Speaker 2>I would say after that, Hey, is there a clause

354
00:18:09.119 --> 00:18:11.359
<v Speaker 2>in there that says if you guys do end up

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<v Speaker 2>in court, the other person, the loser, ends up paying

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<v Speaker 2>for attorney's fees.

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00:18:17.119 --> 00:18:18.079
<v Speaker 11>No, I don't know.

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<v Speaker 10>There's a million different documents to read over. I don't know.

359
00:18:22.799 --> 00:18:24.319
<v Speaker 10>Let me look and hear and see.

360
00:18:24.880 --> 00:18:29.519
<v Speaker 2>Well that should be that definitely is usually in there.

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00:18:29.960 --> 00:18:32.200
<v Speaker 2>Take a look at that, because then when we talk

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<v Speaker 2>to the attorney tomorrow, the interesting part will be if

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00:18:35.240 --> 00:18:38.240
<v Speaker 2>he feels pretty comfortable about it. You know, it's not

364
00:18:38.440 --> 00:18:41.480
<v Speaker 2>guaranteed he'll get the attorney's fees, but a lot of

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00:18:41.559 --> 00:18:44.680
<v Speaker 2>times that's in the HOA documents. Hold on a second,

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<v Speaker 2>I do want to copy of that HOA stuff big time.

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<v Speaker 2>So get that out. And you know, leslie, what you

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<v Speaker 2>never got to the part where you said it gets

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<v Speaker 2>even worse? Were you?

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<v Speaker 9>Was that in reference to the whitewashing that the HOA

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<v Speaker 9>and the management company has done to their website since then?

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<v Speaker 2>Probably yeah, I.

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<v Speaker 10>Thought that that was really fraudulent.

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00:19:03.279 --> 00:19:06.559
<v Speaker 2>Yeah, what do you think. Well, it's good they changed it, though,

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00:19:06.680 --> 00:19:09.160
<v Speaker 2>I mean, really it's good. They said, hey, you know,

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00:19:09.359 --> 00:19:11.519
<v Speaker 2>you need to make sure it's the right color, right,

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00:19:11.640 --> 00:19:13.839
<v Speaker 2>but they do it well. That part is good.

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00:19:14.000 --> 00:19:17.559
<v Speaker 9>However, it was done primarily to whitewash their mistake.

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<v Speaker 2>Who is the management company?

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<v Speaker 10>It is American Community Association, you know what, just for

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<v Speaker 10>the heck of.

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00:19:26.920 --> 00:19:29.440
<v Speaker 2>It, hold on, hey, Kelly, let's try to get them on.

383
00:19:30.400 --> 00:19:34.759
<v Speaker 2>I'd love someone reasonable over there to explain why they

384
00:19:34.799 --> 00:19:38.279
<v Speaker 2>don't feel responsible purely based on her story. I mean,

385
00:19:38.359 --> 00:19:41.079
<v Speaker 2>her story seems pretty in line. I'm looking at all

386
00:19:41.160 --> 00:19:44.680
<v Speaker 2>the evidence she sent, and she got screwed. Good things

387
00:19:44.759 --> 00:19:48.680
<v Speaker 2>she did take these screenshots, But man, I don't know.

388
00:19:49.440 --> 00:19:52.480
<v Speaker 2>There's a little bit I'm trying to think if this

389
00:19:52.720 --> 00:19:55.759
<v Speaker 2>could have happened to me, Like what I have not

390
00:19:56.160 --> 00:19:59.799
<v Speaker 2>known that it's the wrong color. I really don't know.

391
00:20:00.200 --> 00:20:02.359
<v Speaker 2>I would have been there for the painting project.

392
00:20:02.720 --> 00:20:05.759
<v Speaker 9>But I do understand why she was, like Leslie, have

393
00:20:06.319 --> 00:20:08.559
<v Speaker 9>you know they have much more rigid schedules than I do,

394
00:20:08.799 --> 00:20:11.079
<v Speaker 9>and she, you know, she must belong somewhere during certain

395
00:20:11.119 --> 00:20:13.720
<v Speaker 9>times of the day, Leslie, what did the contractors say,

396
00:20:13.759 --> 00:20:16.119
<v Speaker 9>will cost you to repaint the house the proper color?

397
00:20:16.359 --> 00:20:19.960
<v Speaker 2>Eight grand? Well the original job was eight Why would

398
00:20:19.960 --> 00:20:22.319
<v Speaker 2>it be different, Well two for one, yeah, you know,

399
00:20:23.279 --> 00:20:26.400
<v Speaker 2>by one by one color, get another free Go ahead, Leslie.

400
00:20:27.359 --> 00:20:30.319
<v Speaker 10>It would be her more expensive because I had originally

401
00:20:30.440 --> 00:20:33.000
<v Speaker 10>set everything up in February. You were kind in the

402
00:20:33.079 --> 00:20:34.960
<v Speaker 10>middle of winter, and now everybody's trying to get their

403
00:20:35.000 --> 00:20:35.960
<v Speaker 10>houses completed.

404
00:20:36.160 --> 00:20:38.799
<v Speaker 2>You know, we just had a hold on real quick.

405
00:20:38.880 --> 00:20:43.960
<v Speaker 2>We just had Nick Fox, he owns Renewal Home Innervations.

406
00:20:44.000 --> 00:20:45.000
<v Speaker 2>He's our guest today.

407
00:20:45.200 --> 00:20:45.400
<v Speaker 7>Nick.

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00:20:46.039 --> 00:20:50.720
<v Speaker 2>Let me ask you something. Man, when you have when

409
00:20:50.759 --> 00:20:53.519
<v Speaker 2>you live in an HOA and you want to paint

410
00:20:53.559 --> 00:20:56.400
<v Speaker 2>your house, generally you have to follow rules. You follow

411
00:20:56.480 --> 00:20:58.920
<v Speaker 2>this right, hit on on that mic and get close

412
00:20:58.960 --> 00:21:02.599
<v Speaker 2>to it. So this lady tell me, just tell me

413
00:21:02.680 --> 00:21:04.440
<v Speaker 2>your gut on it. I just want to tell you this,

414
00:21:04.599 --> 00:21:06.880
<v Speaker 2>and just I want to first blush. You haven't heard

415
00:21:07.000 --> 00:21:10.480
<v Speaker 2>anything but what I'm going to tell you. So you

416
00:21:10.599 --> 00:21:13.200
<v Speaker 2>go to the HOA website and you pick out a

417
00:21:13.319 --> 00:21:17.119
<v Speaker 2>color scheme that's approved. It goes through Guy Rees or

418
00:21:17.200 --> 00:21:22.640
<v Speaker 2>Sherwin Williams, and in this case it's fifty three. She goes,

419
00:21:22.720 --> 00:21:26.680
<v Speaker 2>I want fifty three. She calls up her contractor. Contractor

420
00:21:26.799 --> 00:21:30.440
<v Speaker 2>goes to gyries, picks up color scheme fifty three for

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00:21:30.720 --> 00:21:35.039
<v Speaker 2>that subdivision or for that community. He shows up the

422
00:21:35.119 --> 00:21:39.279
<v Speaker 2>next morning wherever, whenever, and she leaves for work. They're

423
00:21:39.400 --> 00:21:42.759
<v Speaker 2>just getting set up. She comes home from work and

424
00:21:42.960 --> 00:21:46.759
<v Speaker 2>instead of being gray, which she picked out, it's green.

425
00:21:47.319 --> 00:21:49.400
<v Speaker 2>And she can't stand the green. She's like, what the

426
00:21:49.440 --> 00:21:52.680
<v Speaker 2>hell's going on? At first she thinks it's the contractor

427
00:21:52.759 --> 00:21:56.119
<v Speaker 2>grab the wrong pain, but it turns out the hoa's

428
00:21:56.200 --> 00:22:01.279
<v Speaker 2>website for color Scream fifty three the wrong color. In

429
00:22:01.400 --> 00:22:07.000
<v Speaker 2>other words, the HOA actually did it incorrectly. They acknowledge

430
00:22:07.039 --> 00:22:10.480
<v Speaker 2>that they only offer her two thousand. It's an eight

431
00:22:10.599 --> 00:22:14.160
<v Speaker 2>thousand dollars paint job. What do you think?

432
00:22:14.920 --> 00:22:17.880
<v Speaker 17>I think the HOI is responsible? I mean, I would

433
00:22:17.920 --> 00:22:20.559
<v Speaker 17>think that they would have a great onus, especially if

434
00:22:20.599 --> 00:22:25.160
<v Speaker 17>they're the ones who mandate the selection and the numbers.

435
00:22:25.359 --> 00:22:29.000
<v Speaker 2>So would it happen to you? Not as a contractor,

436
00:22:29.119 --> 00:22:32.480
<v Speaker 2>take your contractor hat off, You're in a neighborhood, you

437
00:22:32.640 --> 00:22:35.720
<v Speaker 2>pick out a color scheme and everything ends up Like

438
00:22:35.880 --> 00:22:39.039
<v Speaker 2>I just said, would that happen to you? Does? She

439
00:22:39.359 --> 00:22:42.519
<v Speaker 2>have any responsibility here. Now, granted she went to work.

440
00:22:42.720 --> 00:22:44.839
<v Speaker 2>If she didn't go to work, I'd be like, well,

441
00:22:44.880 --> 00:22:47.519
<v Speaker 2>I asked her, why the hell were you sitting there

442
00:22:47.559 --> 00:22:49.880
<v Speaker 2>while they're painting a green? But that's not the case.

443
00:22:50.400 --> 00:22:51.680
<v Speaker 18>That's a big that's a big factor.

444
00:22:51.960 --> 00:22:53.640
<v Speaker 17>The reality is I probably would have had him do

445
00:22:53.880 --> 00:22:57.359
<v Speaker 17>a sample somewhere on the house, yeah, just to make

446
00:22:57.400 --> 00:22:58.720
<v Speaker 17>sure that the color feels right.

447
00:22:59.200 --> 00:23:02.480
<v Speaker 2>I'm just trying to think how much responsibility she has here.

448
00:23:02.519 --> 00:23:06.240
<v Speaker 2>And I really am fighting myself on it because I

449
00:23:06.359 --> 00:23:08.599
<v Speaker 2>would have been home too, or my wife would have

450
00:23:08.680 --> 00:23:11.759
<v Speaker 2>been home. But you know what, that's really not her fault. No,

451
00:23:12.039 --> 00:23:15.559
<v Speaker 2>look in the fact they offered her two grand, they

452
00:23:15.759 --> 00:23:19.000
<v Speaker 2>acknowledge something's going on, which is really weird to offer

453
00:23:19.039 --> 00:23:21.400
<v Speaker 2>a two grand that can't fix the problem.

454
00:23:22.160 --> 00:23:25.079
<v Speaker 9>Yeah, and you know, it is tempting to say Leslie

455
00:23:25.160 --> 00:23:28.559
<v Speaker 9>had some responsibility to supervise the project, but hey, man,

456
00:23:28.680 --> 00:23:31.039
<v Speaker 9>I mean all of us sitting around this desk here

457
00:23:31.200 --> 00:23:34.119
<v Speaker 9>have a very flexible schedule and we have other options. Yeah,

458
00:23:34.160 --> 00:23:36.000
<v Speaker 9>were in a difference if you said your wife could

459
00:23:36.039 --> 00:23:39.240
<v Speaker 9>stay home, but not everybody is as fortunate.

460
00:23:39.440 --> 00:23:42.519
<v Speaker 2>So yeah, here's what I would like, Kelly. I really

461
00:23:42.640 --> 00:23:45.400
<v Speaker 2>want you to try to get her connection on or

462
00:23:45.480 --> 00:23:50.160
<v Speaker 2>her contact over at the management company. I would love

463
00:23:50.200 --> 00:23:50.799
<v Speaker 2>to talk to him.

464
00:23:50.880 --> 00:23:51.079
<v Speaker 7>Ron.

465
00:23:51.279 --> 00:23:53.319
<v Speaker 2>I'm going to talk to you after this, and Leslie,

466
00:23:53.400 --> 00:23:57.599
<v Speaker 2>please get me that document where it talks about Actually

467
00:23:57.680 --> 00:23:59.880
<v Speaker 2>i'd like the entire covenants if you can get them,

468
00:23:59.880 --> 00:24:03.319
<v Speaker 2>but I also want to screenshot sent to me where

469
00:24:03.359 --> 00:24:05.960
<v Speaker 2>it talks about arbitration. Everybody hold tight.

470
00:24:10.200 --> 00:24:13.440
<v Speaker 13>Go with a sure thing Denver's Best roofer Excel Roofing

471
00:24:13.559 --> 00:24:14.000
<v Speaker 13>dot com.

472
00:24:14.160 --> 00:24:16.200
<v Speaker 2>You don't pay a cent until you're content.

473
00:24:19.559 --> 00:24:23.079
<v Speaker 13>Time for an insurance checkup free, no obligation comparison call

474
00:24:23.240 --> 00:24:26.519
<v Speaker 13>Compass Insurance. Pay too much your coverage at dozens of

475
00:24:26.559 --> 00:24:29.240
<v Speaker 13>insurance companies find out now three oh three seven to

476
00:24:29.279 --> 00:24:32.079
<v Speaker 13>seven to one help. You'll think you're his only customer

477
00:24:32.160 --> 00:24:34.319
<v Speaker 13>when you choose Frank durand the real estate Man dot

478
00:24:34.440 --> 00:24:37.720
<v Speaker 13>com to list your home with Remax Alliance three oh

479
00:24:37.759 --> 00:24:39.680
<v Speaker 13>three nine two zero sixteen twenty two.

480
00:24:40.400 --> 00:24:42.480
<v Speaker 2>All right, three oh three seven one three A two

481
00:24:42.640 --> 00:24:45.519
<v Speaker 2>five five. Here's a game plan, Leslie. You don't want

482
00:24:45.599 --> 00:24:48.720
<v Speaker 2>us reaching out uh to the HOA. I mean, like

483
00:24:48.799 --> 00:24:52.240
<v Speaker 2>I said, you've done everything right. You're basically trying to

484
00:24:52.279 --> 00:24:55.240
<v Speaker 2>get to mediation with them or arbitration. I do want

485
00:24:55.279 --> 00:24:57.680
<v Speaker 2>to see those documents. We're going to get an attorney

486
00:24:57.759 --> 00:25:00.599
<v Speaker 2>on tomorrow to get a legal look at this. I

487
00:25:00.720 --> 00:25:05.319
<v Speaker 2>want one particular attorney. He's probably dealt with something similar

488
00:25:05.400 --> 00:25:07.400
<v Speaker 2>to this, I doubt the exact same thing, but his

489
00:25:07.559 --> 00:25:09.759
<v Speaker 2>name is Bradley O'Brien. I want to get him on

490
00:25:09.920 --> 00:25:13.000
<v Speaker 2>He's in court though, until after the show today, so

491
00:25:13.160 --> 00:25:15.480
<v Speaker 2>we're going to reach back out to you in the

492
00:25:15.640 --> 00:25:18.400
<v Speaker 2>morning when we have him lined up. But if you

493
00:25:18.559 --> 00:25:21.279
<v Speaker 2>get me that HOA and get me the other information,

494
00:25:21.799 --> 00:25:24.039
<v Speaker 2>I'm going to get it to him tonight or Kelly is,

495
00:25:24.359 --> 00:25:26.319
<v Speaker 2>so he can look at all this stuff and give

496
00:25:26.400 --> 00:25:30.079
<v Speaker 2>us a really good idea of his thoughts going forward.

497
00:25:31.640 --> 00:25:34.559
<v Speaker 10>Yeah, that would be great because you know, honestly, I'm scared.

498
00:25:34.960 --> 00:25:37.279
<v Speaker 2>Yeah, I get it, But we'll talk to him about

499
00:25:37.359 --> 00:25:40.279
<v Speaker 2>that as well. I mean, I think they screwged you.

500
00:25:40.480 --> 00:25:43.920
<v Speaker 2>That's my opinion right now. But based on everything I've

501
00:25:44.039 --> 00:25:47.599
<v Speaker 2>looked at, it's pretty wild. In fact, I'm going to

502
00:25:47.680 --> 00:25:50.039
<v Speaker 2>get our YouTube channel up here in a second. Something

503
00:25:50.119 --> 00:25:52.160
<v Speaker 2>happened to it, and I'm going to do a poll

504
00:25:52.319 --> 00:25:55.000
<v Speaker 2>after we get moving, and I'm curious what other people think.

505
00:25:55.240 --> 00:25:57.160
<v Speaker 2>But We're going to get you back on in the morning,

506
00:25:57.279 --> 00:26:00.440
<v Speaker 2>so hold on, send me everything that's per to the

507
00:26:00.519 --> 00:26:04.240
<v Speaker 2>conversation tomorrow with Bradley, and then Kelly, please get that

508
00:26:04.400 --> 00:26:06.599
<v Speaker 2>over there. By the way, who just walked in is

509
00:26:06.759 --> 00:26:11.599
<v Speaker 2>Nick Fox, as I said, the owner of Renewal Home Innovations.

510
00:26:12.079 --> 00:26:16.759
<v Speaker 2>You guys do mostly all interior, yeah, and showers are

511
00:26:16.799 --> 00:26:20.359
<v Speaker 2>basically your numero uno. Absolutely, And you guys have those

512
00:26:20.839 --> 00:26:24.279
<v Speaker 2>solid porcelain walls. I heard you talking to Dimitri I

513
00:26:24.480 --> 00:26:27.559
<v Speaker 2>just when we had our steam shower done. We put

514
00:26:27.599 --> 00:26:31.559
<v Speaker 2>in porcelain, right, and ours are huge or like size

515
00:26:31.599 --> 00:26:34.680
<v Speaker 2>of these windows, but there's definitely ground in between the

516
00:26:34.839 --> 00:26:40.480
<v Speaker 2>solid system. I could see a huge benefit simply because

517
00:26:40.519 --> 00:26:43.200
<v Speaker 2>there's no ground that ever breaks down. And the maintenance

518
00:26:43.240 --> 00:26:45.559
<v Speaker 2>would seem like it's extremely low.

519
00:26:46.039 --> 00:26:49.640
<v Speaker 17>Yeah, incredibly low on the maintenance. Of the amazing part

520
00:26:49.759 --> 00:26:53.119
<v Speaker 17>is the beauty. They look absolutely incredible.

521
00:26:54.039 --> 00:26:55.200
<v Speaker 2>How big can you get them?

522
00:26:56.640 --> 00:26:59.200
<v Speaker 17>Especially it's about five and a half feet wide by

523
00:26:59.400 --> 00:27:03.720
<v Speaker 17>ten feet long? Okay, so it'll cover a full sized

524
00:27:03.880 --> 00:27:05.880
<v Speaker 17>wall that's five feet wide.

525
00:27:06.319 --> 00:27:09.799
<v Speaker 2>Yeah, I'm thinking my back wall. I don't know. I

526
00:27:09.880 --> 00:27:14.920
<v Speaker 2>don't know if that would cover it or not. Scene

527
00:27:14.960 --> 00:27:17.559
<v Speaker 2>here and there, Yeah, okay, so you can still put

528
00:27:17.599 --> 00:27:19.960
<v Speaker 2>a seamen. Oh yeah, okay, you just try to get

529
00:27:19.960 --> 00:27:22.319
<v Speaker 2>his flash. You can? You do the same on the ceiling.

530
00:27:22.119 --> 00:27:24.119
<v Speaker 18>Generally, especially for steam showers.

531
00:27:24.440 --> 00:27:27.640
<v Speaker 2>Yeah, I have to, man, I love ours. It's crazy, man.

532
00:27:27.759 --> 00:27:30.799
<v Speaker 17>Yeah, it's nothing like having a steam shower a spag

533
00:27:31.039 --> 00:27:32.279
<v Speaker 17>experience in your own home.

534
00:27:32.400 --> 00:27:32.480
<v Speaker 10>Right.

535
00:27:32.680 --> 00:27:32.839
<v Speaker 16>Yeah.

536
00:27:32.960 --> 00:27:35.440
<v Speaker 2>How often do you guys end up doing a steam shower?

537
00:27:35.480 --> 00:27:36.240
<v Speaker 2>Are they popular?

538
00:27:36.799 --> 00:27:38.079
<v Speaker 18>Oh? You mean installed?

539
00:27:38.319 --> 00:27:38.519
<v Speaker 16>Yeah?

540
00:27:38.559 --> 00:27:38.759
<v Speaker 12>Yeah?

541
00:27:38.839 --> 00:27:41.359
<v Speaker 2>Yeah, you know. Well you men getting in it. I'm

542
00:27:41.480 --> 00:27:43.920
<v Speaker 2>like every other day. I don't get in every day.

543
00:27:44.880 --> 00:27:47.799
<v Speaker 2>What temperature do you put yours at? Well, it's one

544
00:27:47.880 --> 00:27:50.559
<v Speaker 2>hundred and twenty degrees, Okay, I set mine. My perfect

545
00:27:50.640 --> 00:27:52.920
<v Speaker 2>temp is one fifteen, and I'll tell you what. If

546
00:27:52.960 --> 00:27:55.240
<v Speaker 2>you get out, I wear this whoop. If you're in

547
00:27:55.319 --> 00:27:59.559
<v Speaker 2>there fifteen minutes, legitimately at one hundred and fifteen plush

548
00:28:00.799 --> 00:28:04.240
<v Speaker 2>thinks I just went for a job. It's crazy.

549
00:28:04.880 --> 00:28:06.599
<v Speaker 17>It's a wonderful thing for your body. It makes you

550
00:28:06.680 --> 00:28:08.200
<v Speaker 17>feel better, it makes you breathe better.

551
00:28:08.960 --> 00:28:12.720
<v Speaker 2>It just overall you use mister steam generally. I love

552
00:28:12.839 --> 00:28:17.279
<v Speaker 2>mister steam. Any questions anybody has about you know, contractors

553
00:28:17.319 --> 00:28:20.359
<v Speaker 2>in general, or bathrooms, nicks in a house with us

554
00:28:20.440 --> 00:28:23.240
<v Speaker 2>today we'll be digging into his company. Hey, Ron, what

555
00:28:23.480 --> 00:28:27.200
<v Speaker 2>is going on? Man? This looks absolutely horrible, But I

556
00:28:27.319 --> 00:28:29.680
<v Speaker 2>need you to explain to everybody what's going on.

557
00:28:31.519 --> 00:28:35.039
<v Speaker 11>Sure, and I'm not sure that. I don't want to

558
00:28:35.079 --> 00:28:37.880
<v Speaker 11>say something bad about the contractor if he is what

559
00:28:37.960 --> 00:28:41.160
<v Speaker 11>he's doing is reasonable within that industry, but I'm not

560
00:28:41.359 --> 00:28:43.079
<v Speaker 11>sure whether it is or not. So I wanted to

561
00:28:43.119 --> 00:28:44.400
<v Speaker 11>try to explain things to y'all.

562
00:28:44.759 --> 00:28:46.720
<v Speaker 2>You know what. I like that, But hold on, hold on.

563
00:28:46.880 --> 00:28:48.200
<v Speaker 2>I hate to do it to you. Now, we have

564
00:28:48.279 --> 00:28:49.880
<v Speaker 2>an idea of what you're going to say. Let me

565
00:28:50.079 --> 00:28:52.319
<v Speaker 2>get this break out of the way, and then we'll

566
00:28:52.359 --> 00:28:55.079
<v Speaker 2>have time to talk with you right after this. So

567
00:28:55.279 --> 00:28:58.400
<v Speaker 2>hold tight. And I'm also going to send your letter

568
00:28:58.559 --> 00:29:01.079
<v Speaker 2>that you sent to us over to Nick here with

569
00:29:01.279 --> 00:29:02.839
<v Speaker 2>me so he can see it. Hold take.

570
00:29:07.880 --> 00:29:11.119
<v Speaker 13>Go with a sure thing Denver's Best roofer Excel roofing

571
00:29:11.240 --> 00:29:11.640
<v Speaker 13>dot com.

572
00:29:11.839 --> 00:29:13.839
<v Speaker 2>You don't pay a cent until you're content.

573
00:29:17.240 --> 00:29:20.400
<v Speaker 13>Time for an insurance check up, free, no obligation comparison

574
00:29:20.559 --> 00:29:24.119
<v Speaker 13>call Compass Insurance paying too much your coverage at dozens

575
00:29:24.119 --> 00:29:26.839
<v Speaker 13>of insurance companies find out now three oh three seven

576
00:29:26.880 --> 00:29:29.200
<v Speaker 13>to seven to one. Help you'll think you're his only

577
00:29:29.319 --> 00:29:31.759
<v Speaker 13>customer when you choose Frank durand the real estate man

578
00:29:31.839 --> 00:29:35.240
<v Speaker 13>dot Com to list your home with Remax Alliance three

579
00:29:35.319 --> 00:29:37.359
<v Speaker 13>oh three nine two zero sixteen twenty two.

580
00:29:39.400 --> 00:29:43.559
<v Speaker 2>All right, three oh three seven one three eight two

581
00:29:43.880 --> 00:29:47.880
<v Speaker 2>five five. You know, I'm going to talk about Skyrider

582
00:29:47.960 --> 00:29:50.799
<v Speaker 2>two point zero in a little bit, but Ron Uh

583
00:29:50.960 --> 00:29:54.039
<v Speaker 2>called in. It's pretty crazy. Basically, what his question comes

584
00:29:54.160 --> 00:29:58.960
<v Speaker 2>down to is is it industry standard what this contractors doing?

585
00:29:59.000 --> 00:30:03.640
<v Speaker 2>In other words, in any given job. I don't care

586
00:30:03.640 --> 00:30:05.519
<v Speaker 2>if it's a painter, I don't care if it's someone

587
00:30:05.640 --> 00:30:10.400
<v Speaker 2>installing countertops. There's basically a standard doesn't have to be perfect.

588
00:30:10.640 --> 00:30:13.839
<v Speaker 2>It sures can't be under there. But he's curious if

589
00:30:13.920 --> 00:30:17.039
<v Speaker 2>this contractor is living up to that. And go ahead,

590
00:30:17.119 --> 00:30:19.319
<v Speaker 2>so kind of paint the picture you want us to

591
00:30:19.480 --> 00:30:19.920
<v Speaker 2>know about.

592
00:30:21.519 --> 00:30:24.160
<v Speaker 11>Okay, sure, I'm just going to give the broad stuff

593
00:30:24.200 --> 00:30:26.200
<v Speaker 11>and there's some other details. Yeah, go ahead, as I said,

594
00:30:26.240 --> 00:30:29.720
<v Speaker 11>but I can go those people bottom lines. I made

595
00:30:29.759 --> 00:30:32.519
<v Speaker 11>my first payment with him on Tuesday, July the ninth,

596
00:30:33.200 --> 00:30:37.759
<v Speaker 11>to build a small garage thirty five by sixteen and

597
00:30:38.119 --> 00:30:42.480
<v Speaker 11>it's going to be two stories tall. And he started

598
00:30:42.720 --> 00:30:46.839
<v Speaker 11>the actual work in I think it was in November

599
00:30:46.920 --> 00:30:48.960
<v Speaker 11>when he actually started the work, and I kind of

600
00:30:48.960 --> 00:30:50.599
<v Speaker 11>paid him as I went. As he went along, he

601
00:30:50.599 --> 00:30:52.400
<v Speaker 11>would ask for money, and I would give him money.

602
00:30:52.839 --> 00:30:55.200
<v Speaker 2>As he's how much did you put down to begin with?

603
00:30:55.400 --> 00:30:55.759
<v Speaker 2>With him?

604
00:30:57.160 --> 00:31:01.000
<v Speaker 11>I put down thirty five hundred for the very first payment. Excellent,

605
00:31:02.319 --> 00:31:04.519
<v Speaker 11>and then over time I was paying him more.

606
00:31:05.079 --> 00:31:08.240
<v Speaker 2>So what were you paying as he got to certain aspects,

607
00:31:08.359 --> 00:31:11.039
<v Speaker 2>like in other words, when the foundation was poor, did

608
00:31:11.119 --> 00:31:13.160
<v Speaker 2>you pay for the cement? If it's a foundation.

609
00:31:14.839 --> 00:31:16.960
<v Speaker 11>It was kind of like that. But one of my

610
00:31:17.079 --> 00:31:19.559
<v Speaker 11>mistakes I made was I did not get something in

611
00:31:19.640 --> 00:31:22.119
<v Speaker 11>advance to say here's how much i'll pay you when

612
00:31:22.119 --> 00:31:22.599
<v Speaker 11>you've done this.

613
00:31:23.279 --> 00:31:25.359
<v Speaker 2>It was just him, that's all right, you guys are okay?

614
00:31:25.480 --> 00:31:29.599
<v Speaker 2>Now any payment for what? All right? So keep going okay.

615
00:31:29.720 --> 00:31:32.960
<v Speaker 11>So today I've given him eighty five thousand, eight hundred dollars.

616
00:31:33.079 --> 00:31:38.400
<v Speaker 2>It's doing that today, And just out of curiosity, out

617
00:31:38.440 --> 00:31:41.160
<v Speaker 2>of the eighty five thousand, how much would that represent

618
00:31:41.400 --> 00:31:43.880
<v Speaker 2>for the total job? If the total job was done,

619
00:31:46.880 --> 00:31:47.119
<v Speaker 2>I have.

620
00:31:47.240 --> 00:31:50.519
<v Speaker 11>Overpaid him, Oh, I have over it would be it

621
00:31:50.559 --> 00:31:53.480
<v Speaker 11>would be one hundred percent plus about I think it's

622
00:31:53.519 --> 00:31:55.720
<v Speaker 11>about two thousand dollars. That have overpaid him.

623
00:31:56.200 --> 00:31:59.480
<v Speaker 2>So the eighty three thousand was the original cost of

624
00:31:59.559 --> 00:32:01.160
<v Speaker 2>the project or the original bid.

625
00:32:03.920 --> 00:32:07.480
<v Speaker 11>Well, that's kind of a yes, the original price was

626
00:32:07.599 --> 00:32:10.880
<v Speaker 11>let's pull this contract out here. The original price was

627
00:32:13.279 --> 00:32:15.960
<v Speaker 11>twenty five roughly seventy.

628
00:32:15.680 --> 00:32:17.640
<v Speaker 2>Three, and then you added some stuff.

629
00:32:19.039 --> 00:32:21.119
<v Speaker 11>Yes, along the way. There were two changes.

630
00:32:21.319 --> 00:32:23.359
<v Speaker 2>Okay, one was for him.

631
00:32:23.279 --> 00:32:24.960
<v Speaker 11>To remove a tree and I paid him twenty five

632
00:32:25.039 --> 00:32:28.559
<v Speaker 11>hundred for that. Another one was the original contract was

633
00:32:28.720 --> 00:32:31.440
<v Speaker 11>the garage was going to be thirty five feet long.

634
00:32:32.200 --> 00:32:34.599
<v Speaker 11>But as I'm looking at the garage as they're laying

635
00:32:34.640 --> 00:32:36.720
<v Speaker 11>it out, I'm thinking, I'm going to try to put

636
00:32:36.799 --> 00:32:39.640
<v Speaker 11>two cars in there front to back. Yeah, I might

637
00:32:39.720 --> 00:32:41.240
<v Speaker 11>need it a little bit longer. So we added three

638
00:32:41.279 --> 00:32:43.440
<v Speaker 11>feet and he did that, and he did I'm grateful

639
00:32:43.480 --> 00:32:43.920
<v Speaker 11>that he did that.

640
00:32:44.039 --> 00:32:47.039
<v Speaker 2>He was not. But regardless, it went from it went

641
00:32:47.160 --> 00:32:50.839
<v Speaker 2>from seventy three thousand with change orders to eighty three

642
00:32:51.319 --> 00:32:53.680
<v Speaker 2>and then you ended up paying an eighty five. So

643
00:32:54.519 --> 00:32:57.480
<v Speaker 2>where does it stand now, Like, what does the garage

644
00:32:57.559 --> 00:33:00.000
<v Speaker 2>look like right now? Does he think it's come.

645
00:33:02.319 --> 00:33:07.279
<v Speaker 11>He thinks it's complete, with the exception of an overhead door.

646
00:33:08.960 --> 00:33:11.039
<v Speaker 11>He thinks that's the only thing left to complete. And

647
00:33:11.160 --> 00:33:14.119
<v Speaker 11>he's not going to install that. He told me to

648
00:33:14.240 --> 00:33:17.480
<v Speaker 11>take care of that, which I didn't argue with him

649
00:33:17.519 --> 00:33:19.599
<v Speaker 11>because it was on April the third. I'd just given

650
00:33:19.680 --> 00:33:22.720
<v Speaker 11>him a thirty five hundred dollars check thinking that he

651
00:33:22.880 --> 00:33:23.799
<v Speaker 11>was going to finish.

652
00:33:23.599 --> 00:33:24.759
<v Speaker 2>Everything at the time.

653
00:33:24.839 --> 00:33:26.559
<v Speaker 11>It did not have sighting, it did not have a

654
00:33:26.640 --> 00:33:28.160
<v Speaker 11>man door, did not have an overhead door.

655
00:33:28.160 --> 00:33:32.079
<v Speaker 2>Of gutter's painting that stuff. But I just what's that?

656
00:33:32.519 --> 00:33:34.759
<v Speaker 2>All of everything you just said is done but one

657
00:33:34.880 --> 00:33:35.599
<v Speaker 2>overhead door.

658
00:33:39.599 --> 00:33:42.200
<v Speaker 11>No, Okay, he thinks the only thing left to be

659
00:33:42.319 --> 00:33:43.519
<v Speaker 11>done is the overhead door.

660
00:33:43.799 --> 00:33:46.400
<v Speaker 2>Understood, what do you think the only what do you think?

661
00:33:46.440 --> 00:33:47.559
<v Speaker 2>The items left are.

662
00:33:49.359 --> 00:33:52.119
<v Speaker 11>The overhead door, which I did go ahead and order

663
00:33:52.200 --> 00:33:54.240
<v Speaker 11>from another company. But I need to get that thing

664
00:33:54.319 --> 00:33:55.799
<v Speaker 11>closed in if he's going to work with me or not,

665
00:33:55.880 --> 00:33:58.519
<v Speaker 11>I need to get it finished. It needs to be painted.

666
00:33:58.839 --> 00:34:02.480
<v Speaker 2>It needs to be painted, the door or the entire structure,

667
00:34:03.759 --> 00:34:04.319
<v Speaker 2>the entire.

668
00:34:04.200 --> 00:34:06.279
<v Speaker 11>Structure, the exterior of the entire structure.

669
00:34:06.400 --> 00:34:06.680
<v Speaker 18>Got it.

670
00:34:08.559 --> 00:34:11.559
<v Speaker 11>There's a man door. It's physically in place, but it's

671
00:34:11.639 --> 00:34:14.960
<v Speaker 11>not finished. So it's probably just screwed in by whatever

672
00:34:15.039 --> 00:34:17.519
<v Speaker 11>number screws. But it shakes when you open it, and

673
00:34:17.679 --> 00:34:20.039
<v Speaker 11>it needs to be trimmed out, against is the right word,

674
00:34:20.079 --> 00:34:20.920
<v Speaker 11>and finished.

675
00:34:20.920 --> 00:34:21.239
<v Speaker 2>Got it.

676
00:34:21.559 --> 00:34:23.199
<v Speaker 11>It needs to have a lot, needs to have a

677
00:34:23.280 --> 00:34:24.960
<v Speaker 11>lock put in, It needs to have the dead bull

678
00:34:25.039 --> 00:34:28.920
<v Speaker 11>put in it. The gutters need to be put on.

679
00:34:32.320 --> 00:34:35.079
<v Speaker 2>All right. Let me ask you this, It's Ron. Let

680
00:34:35.119 --> 00:34:38.119
<v Speaker 2>me ask you this. When we talk about those different items,

681
00:34:39.880 --> 00:34:42.400
<v Speaker 2>are they in the original contract? In other words, the

682
00:34:42.440 --> 00:34:44.440
<v Speaker 2>big one I'd say, is that overhead door. Is that

683
00:34:44.599 --> 00:34:47.519
<v Speaker 2>in there? And the painting of the property and the

684
00:34:47.639 --> 00:34:50.440
<v Speaker 2>man door just getting finished up, and the gutters is

685
00:34:50.519 --> 00:34:54.440
<v Speaker 2>all that spelled out in the contract? Yes it is,

686
00:34:54.880 --> 00:34:56.159
<v Speaker 2>and it's a material.

687
00:34:56.199 --> 00:34:58.400
<v Speaker 11>I said, y'all, you have the contract, so yes, the

688
00:34:58.440 --> 00:34:59.000
<v Speaker 11>answer is yes.

689
00:34:59.159 --> 00:35:02.280
<v Speaker 2>All right, So is he not finishing these items?

690
00:35:03.679 --> 00:35:06.119
<v Speaker 11>Okay, here's the reasons that he gave. And I'm gonna

691
00:35:06.159 --> 00:35:08.679
<v Speaker 11>try to properly represent what he said to me. Now,

692
00:35:08.719 --> 00:35:10.840
<v Speaker 11>I know, if y'all do contact and he may say

693
00:35:10.880 --> 00:35:13.760
<v Speaker 11>other stuff, but that's okay. Maybe that'd be a process

694
00:35:13.800 --> 00:35:14.719
<v Speaker 11>of going through resolution.

695
00:35:16.519 --> 00:35:16.800
<v Speaker 2>Okay.

696
00:35:16.880 --> 00:35:19.280
<v Speaker 11>He said, Number one, there's not enough profit in the job.

697
00:35:19.400 --> 00:35:22.199
<v Speaker 11>These are things he told me face to face on

698
00:35:22.280 --> 00:35:23.920
<v Speaker 11>April third, when I just give it him the check.

699
00:35:24.519 --> 00:35:27.599
<v Speaker 11>He said, there's not enough profit in this job. He said,

700
00:35:27.679 --> 00:35:31.679
<v Speaker 11>prices went up on materials partly because of tariffs. He said,

701
00:35:32.119 --> 00:35:35.199
<v Speaker 11>I had not given him the payments quickly enough, which

702
00:35:35.239 --> 00:35:38.400
<v Speaker 11>there's an attachment in that package that talks about how

703
00:35:38.480 --> 00:35:41.000
<v Speaker 11>long he had to wait, which is not long.

704
00:35:41.159 --> 00:35:41.800
<v Speaker 2>It's not long.

705
00:35:42.440 --> 00:35:46.280
<v Speaker 11>And the fourth one he said was what I'm calling

706
00:35:46.360 --> 00:35:49.320
<v Speaker 11>the contract. At the very top of it, it does

707
00:35:49.400 --> 00:35:52.280
<v Speaker 11>say estimate, and so he said the price he gave

708
00:35:52.360 --> 00:35:54.159
<v Speaker 11>me on that was just an estimate and not a

709
00:35:54.239 --> 00:35:57.639
<v Speaker 11>firm commitment, whereas when we did it, I was taking

710
00:35:57.719 --> 00:36:00.239
<v Speaker 11>it as a firm commitment. He is right, said that's

711
00:36:00.280 --> 00:36:02.199
<v Speaker 11>of it on the top, But I was thinking that

712
00:36:02.280 --> 00:36:05.400
<v Speaker 11>it was a firm commitment. And now I'm wondering if, well,

713
00:36:05.480 --> 00:36:07.519
<v Speaker 11>once he started taking money for it, does it become

714
00:36:07.519 --> 00:36:08.280
<v Speaker 11>a firm commitment.

715
00:36:09.400 --> 00:36:10.840
<v Speaker 2>Yeah, I got to look at it. I'm going to

716
00:36:10.880 --> 00:36:13.039
<v Speaker 2>look at it over break, which is coming right up.

717
00:36:13.079 --> 00:36:15.639
<v Speaker 2>Hold tight, Hey, Kelly did me a favor, though. I'd

718
00:36:15.719 --> 00:36:19.800
<v Speaker 2>love to get that contractor's information, and let's see if

719
00:36:19.840 --> 00:36:22.519
<v Speaker 2>he wants to come on air and talk about this stuff.

720
00:36:22.800 --> 00:36:26.960
<v Speaker 2>But not enough profit seems insane. Price is going up

721
00:36:27.039 --> 00:36:29.840
<v Speaker 2>due to tariffs. I mean that simply hasn't happened. Yet

722
00:36:30.360 --> 00:36:33.480
<v Speaker 2>it will happen, but it was not an issue three

723
00:36:33.559 --> 00:36:36.880
<v Speaker 2>months ago. That's just too quick. Too slow on payments

724
00:36:37.000 --> 00:36:41.840
<v Speaker 2>unless there's some kind of payment plan in the contract.

725
00:36:41.960 --> 00:36:45.800
<v Speaker 2>That's crazy, too Hold on, Go with a sure.

726
00:36:45.719 --> 00:36:49.159
<v Speaker 13>Thing Denver's Best Roofer Excel Roofing dot com. You don't

727
00:36:49.159 --> 00:36:55.159
<v Speaker 13>pay a cent until you're content. Time for an insurance

728
00:36:55.280 --> 00:36:58.920
<v Speaker 13>check up free, no obligation. In comparison, call Compass Insurance.

729
00:36:59.119 --> 00:37:02.440
<v Speaker 13>Pay too much coverage at dozens of insurance companies find

730
00:37:02.480 --> 00:37:04.800
<v Speaker 13>out now three all three seven seven to one help.

731
00:37:05.000 --> 00:37:07.639
<v Speaker 13>You'll think you're his only customer when you choose Frank

732
00:37:07.719 --> 00:37:10.119
<v Speaker 13>durand the real estate Man dot com to list your

733
00:37:10.199 --> 00:37:13.280
<v Speaker 13>home with Remax Alliance three all three nine two zero

734
00:37:13.440 --> 00:37:14.360
<v Speaker 13>sixteen twenty two.

735
00:37:15.199 --> 00:37:20.519
<v Speaker 2>Yea ripped.

736
00:37:21.760 --> 00:37:22.440
<v Speaker 10>Bad news.

737
00:37:23.400 --> 00:37:25.159
<v Speaker 4>You don't have.

738
00:37:27.400 --> 00:37:27.639
<v Speaker 10>Come.

739
00:37:27.840 --> 00:37:29.800
<v Speaker 2>Run in asas as we can.

740
00:37:30.960 --> 00:37:33.039
<v Speaker 3>The Shooter's gonna help come.

741
00:37:34.599 --> 00:37:39.719
<v Speaker 6>This is the Troubleshooter Show. No Tom Martinez, Welcome.

742
00:37:39.440 --> 00:37:41.719
<v Speaker 2>Love of my Friends to the only show of its time.

743
00:37:41.719 --> 00:37:44.920
<v Speaker 2>We're here to solve problems, answer questions, take complaints. We're

744
00:37:44.960 --> 00:37:46.920
<v Speaker 2>here to go after the bad guys. We're here to

745
00:37:47.119 --> 00:37:50.559
<v Speaker 2>expose the bad guys. We're here to get to the truth,

746
00:37:50.960 --> 00:37:55.280
<v Speaker 2>and we're here to help and educate everybody listening. If

747
00:37:55.320 --> 00:37:58.360
<v Speaker 2>you have any questions, if you need help with something,

748
00:37:58.519 --> 00:38:02.239
<v Speaker 2>three zero three Martino. The number is that simple, three

749
00:38:02.360 --> 00:38:05.639
<v Speaker 2>oh three Martino. And here's the deal in studio with

750
00:38:05.840 --> 00:38:09.840
<v Speaker 2>us today, I got Deputy Dimitri, Deputy Doc. We have

751
00:38:10.039 --> 00:38:14.840
<v Speaker 2>a great guest in Nick Fox with Renewal Home Innovations.

752
00:38:15.199 --> 00:38:18.159
<v Speaker 2>They do a ton of bathrooms around town. You've probably

753
00:38:18.159 --> 00:38:20.159
<v Speaker 2>seen them. You're on TV a lot too, don't you

754
00:38:20.239 --> 00:38:22.440
<v Speaker 2>do a lot of advertising and television, Yeah, we.

755
00:38:22.480 --> 00:38:23.000
<v Speaker 18>Do quite a bit.

756
00:38:23.039 --> 00:38:25.920
<v Speaker 2>It's a it's a great way to reach our clientele. Yeah, definitely.

757
00:38:26.000 --> 00:38:28.519
<v Speaker 2>Plus the nice part about TV is you're showing us

758
00:38:28.559 --> 00:38:31.440
<v Speaker 2>all these beautiful porcelain walls. It's pretty hard to show

759
00:38:31.480 --> 00:38:32.280
<v Speaker 2>them through the radio.

760
00:38:32.480 --> 00:38:33.079
<v Speaker 18>Absolutely.

761
00:38:33.320 --> 00:38:36.239
<v Speaker 2>But your website for sure has a lot of your projects.

762
00:38:36.440 --> 00:38:38.760
<v Speaker 17>Yeah, one hundred percent of all all the projects you

763
00:38:38.840 --> 00:38:41.320
<v Speaker 17>see in the pictures you see are actual jobs that

764
00:38:41.400 --> 00:38:43.239
<v Speaker 17>we've completed for our customers.

765
00:38:43.000 --> 00:38:46.800
<v Speaker 2>Renew Home Innovations dot com. Now we're talking to Ron

766
00:38:46.920 --> 00:38:50.519
<v Speaker 2>And by the way, Nick, I don't remember if we've

767
00:38:50.639 --> 00:38:53.400
<v Speaker 2>I think I remember you in studio a few times. Yeah,

768
00:38:53.400 --> 00:38:55.119
<v Speaker 2>there's quite a few times. Actually, No, I know you've

769
00:38:55.159 --> 00:38:56.719
<v Speaker 2>been in with Tom a lot, but I don't think

770
00:38:56.800 --> 00:38:59.280
<v Speaker 2>when's the last time you and I were together. I'm

771
00:38:59.320 --> 00:39:02.400
<v Speaker 2>thinking you it's been like two years. Yeah, yeah, yeah,

772
00:39:02.480 --> 00:39:04.760
<v Speaker 2>So I do a little different. You want to jump in,

773
00:39:04.920 --> 00:39:07.079
<v Speaker 2>Hit that button and jump in. You got on any

774
00:39:07.159 --> 00:39:10.519
<v Speaker 2>calls we're talking about. That's just kind of the deal here,

775
00:39:10.639 --> 00:39:12.920
<v Speaker 2>especially on something like this one. We're talking about a

776
00:39:13.000 --> 00:39:16.719
<v Speaker 2>contractor and Ron. Pretty unique situation. I'm going to catch

777
00:39:16.760 --> 00:39:19.119
<v Speaker 2>everybody up, but first I gotta tell you we got

778
00:39:19.199 --> 00:39:22.400
<v Speaker 2>some lines open three oh three seven, one, three eight,

779
00:39:22.519 --> 00:39:25.039
<v Speaker 2>two five five, Get those calls in now, help it

780
00:39:25.119 --> 00:39:27.960
<v Speaker 2>troubleshooter dot com or of course three oh three Martino

781
00:39:28.320 --> 00:39:31.920
<v Speaker 2>works on and off the air, but Ron calls in.

782
00:39:32.519 --> 00:39:35.440
<v Speaker 2>He had a contractor build basically a thirty six by

783
00:39:35.599 --> 00:39:39.880
<v Speaker 2>sixteen two story garage. Uh, he put thirty five hundred

784
00:39:39.960 --> 00:39:43.480
<v Speaker 2>down At this point, he's got eighty five thousand into it.

785
00:39:43.960 --> 00:39:46.760
<v Speaker 2>We've kind of looked through the contract, and the contract

786
00:39:47.519 --> 00:39:51.039
<v Speaker 2>does appear that the missing items should have been done,

787
00:39:51.440 --> 00:39:54.920
<v Speaker 2>such as the overhead door, one of the doors isn't there, Uh,

788
00:39:55.079 --> 00:39:58.239
<v Speaker 2>the building itself being painted, or the garage, and then

789
00:39:58.320 --> 00:40:01.159
<v Speaker 2>there's an issue with the man door not a big deal,

790
00:40:01.239 --> 00:40:03.760
<v Speaker 2>but something needs to be done, just finished up, and

791
00:40:03.840 --> 00:40:07.679
<v Speaker 2>then the gutters aren't on there, and the entire project

792
00:40:07.719 --> 00:40:10.800
<v Speaker 2>amount was supposed to be about eighty three, he's paid

793
00:40:10.840 --> 00:40:14.719
<v Speaker 2>about eighty five. Now the contractor is literally saying there's

794
00:40:14.840 --> 00:40:19.559
<v Speaker 2>not enough profit in it. Prices went up and you

795
00:40:19.760 --> 00:40:23.639
<v Speaker 2>paid too slow. And he's saying, actually, the contract's not

796
00:40:23.760 --> 00:40:27.760
<v Speaker 2>a contract, it's an estimate and dime. Sure, you kind

797
00:40:27.800 --> 00:40:29.840
<v Speaker 2>of looked at that. Generally, what they would do is

798
00:40:29.880 --> 00:40:32.360
<v Speaker 2>you have an estimate, then you tie that into the

799
00:40:32.480 --> 00:40:34.159
<v Speaker 2>contract and everybody signs it.

800
00:40:34.440 --> 00:40:36.119
<v Speaker 9>Yeah, Mark, I did look at the In fact, I

801
00:40:36.199 --> 00:40:38.559
<v Speaker 9>got the contract open in front of me. Here it

802
00:40:38.760 --> 00:40:42.360
<v Speaker 9>does actually on page one incorporate the estimates, so that

803
00:40:42.599 --> 00:40:45.159
<v Speaker 9>estimate really does become a part of the contract.

804
00:40:45.840 --> 00:40:46.000
<v Speaker 10>Now.

805
00:40:46.519 --> 00:40:49.599
<v Speaker 9>One of the issues I've noticed is neither party seems

806
00:40:49.599 --> 00:40:51.199
<v Speaker 9>to have signed the actual contract.

807
00:40:51.679 --> 00:40:53.159
<v Speaker 2>However, that may be moot.

808
00:40:53.000 --> 00:40:56.559
<v Speaker 9>At this point because they both have been performing the contract,

809
00:40:56.639 --> 00:40:59.760
<v Speaker 9>so I think they both ratified it without having signed it.

810
00:41:00.400 --> 00:41:03.440
<v Speaker 9>I was disappointed to see does have an arbitration provision

811
00:41:03.480 --> 00:41:03.679
<v Speaker 9>in it.

812
00:41:03.880 --> 00:41:06.119
<v Speaker 2>Yeah, that's probably what he needs to. Well, it's going

813
00:41:06.159 --> 00:41:10.119
<v Speaker 2>to be very expensive, not compared to not compared to

814
00:41:10.199 --> 00:41:13.199
<v Speaker 2>going the court finding a good arbitrary probably much more

815
00:41:13.280 --> 00:41:15.760
<v Speaker 2>expensive than IM going to court. What are you nuts? No,

816
00:41:15.840 --> 00:41:18.440
<v Speaker 2>I'm totally serious. Oh my god, I haven't ever talked

817
00:41:18.440 --> 00:41:22.000
<v Speaker 2>into a courtroom before discovery at one hundred thousand dollars.

818
00:41:22.679 --> 00:41:22.880
<v Speaker 6>Yeah.

819
00:41:23.039 --> 00:41:25.519
<v Speaker 9>Ever, yeah, well, this isn't the kind of case that

820
00:41:25.559 --> 00:41:27.639
<v Speaker 9>would require that much discovery.

821
00:41:28.239 --> 00:41:31.239
<v Speaker 2>But now, why do you say, hold on? You've totally

822
00:41:31.599 --> 00:41:34.920
<v Speaker 2>threw me off here. Why do you think arbitration would

823
00:41:35.039 --> 00:41:38.039
<v Speaker 2>cost so much more? I'm totally blown away by that.

824
00:41:38.199 --> 00:41:41.079
<v Speaker 9>But private arbitration services, I you know, I did some

825
00:41:41.239 --> 00:41:42.519
<v Speaker 9>cursory research on this.

826
00:41:42.760 --> 00:41:45.599
<v Speaker 2>Ten grand at least, that's probably what it starts with.

827
00:41:45.840 --> 00:41:50.960
<v Speaker 2>Per party Dmitri. I totally disagree, Nick. You look you're

828
00:41:51.000 --> 00:41:53.920
<v Speaker 2>sitting there perched. Well, I mean being in business as

829
00:41:54.000 --> 00:41:56.880
<v Speaker 2>a contractor. You know, I have had to do that

830
00:41:56.960 --> 00:42:00.239
<v Speaker 2>once or twice, and it's usually about four thousand between

831
00:42:00.280 --> 00:42:03.679
<v Speaker 2>two parties to Actually I've seen the tops around ten.

832
00:42:04.039 --> 00:42:06.800
<v Speaker 2>Oh that's fantastic. Are you guys sure? You and I

833
00:42:06.880 --> 00:42:12.039
<v Speaker 2>think about mediation? Yeah? Okay, yeah, generally arbitration you both

834
00:42:12.119 --> 00:42:15.000
<v Speaker 2>agree whatever the arbitrator says at the end is done.

835
00:42:15.400 --> 00:42:19.480
<v Speaker 2>Mediation generally, hopefully you both agree, but if not, you

836
00:42:19.559 --> 00:42:22.559
<v Speaker 2>get kicked up to a magistrate or a judge who's

837
00:42:22.639 --> 00:42:25.280
<v Speaker 2>ultimately going to make the decision. Well, I mean that

838
00:42:25.400 --> 00:42:28.920
<v Speaker 2>sounds great, But either way, I mean that that's party

839
00:42:29.039 --> 00:42:30.239
<v Speaker 2>pay by the way set in there.

840
00:42:30.280 --> 00:42:32.960
<v Speaker 9>Oh yeah, absolutely, Yeah, it's got a fee shifting for

841
00:42:33.159 --> 00:42:34.960
<v Speaker 9>a provision for the prevailing party.

842
00:42:35.159 --> 00:42:39.960
<v Speaker 2>So when you're looking at the agreement itself, though, that

843
00:42:40.119 --> 00:42:42.199
<v Speaker 2>stuff's in there for the most part, right, And it

844
00:42:42.280 --> 00:42:44.440
<v Speaker 2>does show the price or a total price of eighty

845
00:42:44.519 --> 00:42:47.039
<v Speaker 2>three I realized there was some change orders. I'm not

846
00:42:47.119 --> 00:42:50.679
<v Speaker 2>worried about those. The contract doesn't have any pricing, it

847
00:42:50.760 --> 00:42:53.719
<v Speaker 2>doesn't have any dates. Does it tie itself to the estimate?

848
00:42:54.239 --> 00:42:54.400
<v Speaker 13>Yes?

849
00:42:54.559 --> 00:42:57.320
<v Speaker 2>Does the estimate show eighty three thousand? Yeah, it sure does.

850
00:42:57.440 --> 00:43:00.400
<v Speaker 2>And then how does it tie it? What is the language? Well,

851
00:43:00.440 --> 00:43:02.840
<v Speaker 2>it's right there in the very first paragraph.

852
00:43:03.000 --> 00:43:07.159
<v Speaker 9>It says that contractors should provide construction services according to

853
00:43:07.199 --> 00:43:10.239
<v Speaker 9>the description of scope of work set forth and estimate number.

854
00:43:10.519 --> 00:43:13.239
<v Speaker 2>Yeah, perfectly, that ties it to it perfect ron. I

855
00:43:13.360 --> 00:43:15.800
<v Speaker 2>think the guy owes you this stuff. I do not like.

856
00:43:16.639 --> 00:43:19.119
<v Speaker 2>His excuse is Kelly, did we try to reach out

857
00:43:19.159 --> 00:43:19.679
<v Speaker 2>to this guy?

858
00:43:20.360 --> 00:43:20.760
<v Speaker 8>We did?

859
00:43:21.079 --> 00:43:24.440
<v Speaker 14>I loved him a message his voice.

860
00:43:24.599 --> 00:43:27.840
<v Speaker 2>Nail, just what strike do you think this guy's in

861
00:43:28.000 --> 00:43:29.400
<v Speaker 2>financial trouble or anything?

862
00:43:29.519 --> 00:43:35.800
<v Speaker 11>Ron, I don't know for sure. And this this kind

863
00:43:35.840 --> 00:43:39.239
<v Speaker 11>of goes into this kind of goes into you know,

864
00:43:39.360 --> 00:43:42.719
<v Speaker 11>conversations back and forth. Yeah, which I know it don't

865
00:43:42.719 --> 00:43:44.440
<v Speaker 11>have those in writings, so I want to be careful.

866
00:43:44.599 --> 00:43:46.679
<v Speaker 2>Yeah, but go ahead, I mean you can. You can

867
00:43:46.719 --> 00:43:49.159
<v Speaker 2>always state your opinion, you or your thoughts on something.

868
00:43:49.199 --> 00:43:49.320
<v Speaker 10>Man.

869
00:43:49.480 --> 00:43:53.760
<v Speaker 11>Yeah, he did say one thing that caused me some

870
00:43:53.920 --> 00:43:56.920
<v Speaker 11>concerns on those grounds. He said, when he's talking about

871
00:43:57.000 --> 00:44:00.519
<v Speaker 11>not having enough profit, he said, I've actually been using

872
00:44:00.679 --> 00:44:02.360
<v Speaker 11>other jobs to find this one.

873
00:44:03.119 --> 00:44:06.679
<v Speaker 2>Well, that's illegal. According to the Contractors Trust Act in

874
00:44:06.760 --> 00:44:10.320
<v Speaker 2>the state of Colorado, that's illegal. And for people to understand,

875
00:44:10.920 --> 00:44:14.119
<v Speaker 2>contractors have to put your money in trust. Does that

876
00:44:14.320 --> 00:44:17.079
<v Speaker 2>mean they have to literally open a bank account just

877
00:44:17.199 --> 00:44:20.239
<v Speaker 2>for your project. No, but that money needs to be

878
00:44:20.519 --> 00:44:24.880
<v Speaker 2>ear marked for your job. You're not allowed to co mingle.

879
00:44:25.239 --> 00:44:28.079
<v Speaker 2>You're not supposed to. Now saying all that, there's not

880
00:44:28.199 --> 00:44:30.639
<v Speaker 2>a lot of teeth in the law, there is, civilly,

881
00:44:31.519 --> 00:44:34.639
<v Speaker 2>if you had proof of that, that might be able

882
00:44:34.679 --> 00:44:36.360
<v Speaker 2>to do something in front of a judge. If you

883
00:44:36.440 --> 00:44:39.159
<v Speaker 2>went after this guy for the money that he owes you.

884
00:44:39.239 --> 00:44:41.440
<v Speaker 2>And the reason I'm saying that aspect of it is

885
00:44:41.800 --> 00:44:44.159
<v Speaker 2>I would assume this stuff that needs to be done

886
00:44:44.280 --> 00:44:45.440
<v Speaker 2>is worth what how much?

887
00:44:47.840 --> 00:44:53.599
<v Speaker 11>Well, in that synopsis I've kind of gone over it.

888
00:44:54.000 --> 00:44:56.639
<v Speaker 11>I got a quote from Genesis for gutters.

889
00:44:56.920 --> 00:44:59.199
<v Speaker 2>Yeah, just put it all together. How much are we talking?

890
00:45:00.559 --> 00:45:04.920
<v Speaker 11>Well, I'm talking twenty thousand. Well, but that's not a

891
00:45:05.000 --> 00:45:07.320
<v Speaker 11>matrix on that synopsis. It includes a couple of other

892
00:45:07.400 --> 00:45:09.679
<v Speaker 11>things I didn't mention yet, so there may be things

893
00:45:09.719 --> 00:45:11.039
<v Speaker 11>on there. You'll say, Well, yeah.

894
00:45:10.920 --> 00:45:13.519
<v Speaker 2>You basically got it. I understand you basically got a

895
00:45:13.559 --> 00:45:16.119
<v Speaker 2>punch list. Last, I want to bring Nick in this

896
00:45:16.280 --> 00:45:20.039
<v Speaker 2>real quick. Nick, how many projects have you done for

897
00:45:20.519 --> 00:45:23.400
<v Speaker 2>not just listeners, but in general, I mean thousands? How many?

898
00:45:23.639 --> 00:45:25.039
<v Speaker 2>How many bathroom remodels?

899
00:45:25.400 --> 00:45:27.119
<v Speaker 18>Over ten thousands since we opened our k.

900
00:45:27.280 --> 00:45:31.199
<v Speaker 2>That's amazing. That's amazing. That's very cool. And I've never

901
00:45:31.280 --> 00:45:34.079
<v Speaker 2>had one complaint about you, guys. I don't remember one

902
00:45:34.199 --> 00:45:36.559
<v Speaker 2>complaint now I probably just changed you.

903
00:45:36.880 --> 00:45:38.039
<v Speaker 18>Thanks, yeah, thanks.

904
00:45:38.559 --> 00:45:41.599
<v Speaker 2>Let me ask you something, though, what do you make

905
00:45:41.679 --> 00:45:44.039
<v Speaker 2>of this scenario? What do you make of it? You

906
00:45:44.159 --> 00:45:46.400
<v Speaker 2>saw the estimate, or at least you heard the words,

907
00:45:46.480 --> 00:45:49.480
<v Speaker 2>how the it tied to it. What I really don't

908
00:45:49.639 --> 00:45:53.039
<v Speaker 2>like is, at least according to the caller, this guy's

909
00:45:53.159 --> 00:45:56.800
<v Speaker 2>excuses are kind of crazy. Not enough profit. I mean,

910
00:45:56.920 --> 00:45:59.440
<v Speaker 2>let's just stick to that one. That's his fall from

911
00:45:59.480 --> 00:46:02.920
<v Speaker 2>the beginning. Unless if he had in that contract. And

912
00:46:03.079 --> 00:46:07.280
<v Speaker 2>we've seen new home contracts, new condos being built, contracts

913
00:46:07.360 --> 00:46:12.039
<v Speaker 2>that say if supplies go up drastically, right, the price

914
00:46:12.119 --> 00:46:15.440
<v Speaker 2>of the condo will go up drastically. I literally see those.

915
00:46:15.559 --> 00:46:18.079
<v Speaker 7>It sounds like a lot of this stuff is labor

916
00:46:18.440 --> 00:46:19.800
<v Speaker 7>and that material.

917
00:46:19.559 --> 00:46:22.119
<v Speaker 2>Well, that door and paint and all that stuff. He's

918
00:46:22.159 --> 00:46:25.079
<v Speaker 2>saying it's twenty grand regardless of what it is, Well,

919
00:46:25.079 --> 00:46:26.079
<v Speaker 2>I mean twenty grand.

920
00:46:26.280 --> 00:46:29.719
<v Speaker 17>I would think it needs to follow what's written for

921
00:46:29.880 --> 00:46:31.559
<v Speaker 17>the agreement. I mean that that'd be the first thing

922
00:46:31.599 --> 00:46:34.000
<v Speaker 17>I'd want to understand. What's in the agreement. Yeah, what

923
00:46:34.400 --> 00:46:37.360
<v Speaker 17>are the expectations of the agreement? Timelines, things about nature,

924
00:46:37.400 --> 00:46:42.239
<v Speaker 17>what materials, you know, a clear allocation of what's being done.

925
00:46:42.719 --> 00:46:44.639
<v Speaker 17>And so then when he comes back, he says, I

926
00:46:44.719 --> 00:46:48.599
<v Speaker 17>got another twenty thousand of work. Well, you know there's

927
00:46:48.639 --> 00:46:50.960
<v Speaker 17>a problem there, There is a problem. Yeah, yeah, so

928
00:46:51.079 --> 00:46:52.159
<v Speaker 17>I'd be looking at that.

929
00:46:52.480 --> 00:46:54.440
<v Speaker 2>Yeah, it's kind of nuts.

930
00:46:54.599 --> 00:46:54.800
<v Speaker 8>Ron.

931
00:46:54.960 --> 00:46:58.480
<v Speaker 2>So, Hey, Dmitri, who's that attorney you really like who

932
00:46:58.559 --> 00:47:02.360
<v Speaker 2>deals just with contract Hollington law down then you could

933
00:47:02.400 --> 00:47:04.199
<v Speaker 2>get them on. Yeah, you want me to give him

934
00:47:04.239 --> 00:47:07.199
<v Speaker 2>a call? Sep Air. What I would like to do

935
00:47:07.679 --> 00:47:14.800
<v Speaker 2>is send Ron or have Ron ron the documents that

936
00:47:15.000 --> 00:47:17.199
<v Speaker 2>I'm looking at. There's a ton of them. You sent,

937
00:47:17.360 --> 00:47:22.079
<v Speaker 2>They just got forwarded to me. Does that encumber everything?

938
00:47:22.320 --> 00:47:24.639
<v Speaker 2>Is everything in there? To Maitri, you've looked at it

939
00:47:25.039 --> 00:47:27.519
<v Speaker 2>is the contract in there? Everything got to hope. So

940
00:47:27.639 --> 00:47:30.880
<v Speaker 2>it's a phone book of document I liked your brief

941
00:47:30.960 --> 00:47:35.639
<v Speaker 2>summary was seven pages. That's just a summary. That was

942
00:47:35.719 --> 00:47:38.519
<v Speaker 2>the summary. Can you send us the details next? And

943
00:47:38.960 --> 00:47:41.440
<v Speaker 2>I would actually love for this contractor to come on

944
00:47:41.559 --> 00:47:44.280
<v Speaker 2>and give his side. But from everything that I see,

945
00:47:44.320 --> 00:47:48.559
<v Speaker 2>in my opinion, this guy just simply well he's just

946
00:47:48.880 --> 00:47:50.280
<v Speaker 2>simply not doing the right thing.

947
00:47:50.440 --> 00:47:52.760
<v Speaker 9>Well, I think, yeah, he underbid the job, and if

948
00:47:52.800 --> 00:47:57.079
<v Speaker 9>he's using other jobs to allegedly to finance this one,

949
00:47:57.480 --> 00:47:58.519
<v Speaker 9>that's not a good sign.

950
00:47:58.639 --> 00:48:00.440
<v Speaker 2>I don't think it's going to go anywhere. You probably

951
00:48:01.039 --> 00:48:03.440
<v Speaker 2>actually he might acknowledge it. Maybe he is an honest

952
00:48:03.519 --> 00:48:08.079
<v Speaker 2>guy that doesn't finish jobs. Those people exist, Seriously, what.

953
00:48:08.800 --> 00:48:09.880
<v Speaker 18>You know I was just thinking.

954
00:48:11.039 --> 00:48:14.519
<v Speaker 17>I had someone tell me recently that a company can

955
00:48:14.679 --> 00:48:19.400
<v Speaker 17>never get ahead of improperly pricing jobs. No, of course not,

956
00:48:19.519 --> 00:48:21.800
<v Speaker 17>and you live behind every single job, and you just

957
00:48:22.519 --> 00:48:25.840
<v Speaker 17>continuously end up having these types of conversations with you.

958
00:48:26.199 --> 00:48:28.559
<v Speaker 2>You know, a big example we use all the time is,

959
00:48:29.920 --> 00:48:32.639
<v Speaker 2>you know, people that discount will just take home services,

960
00:48:33.039 --> 00:48:36.199
<v Speaker 2>so they're they're selling a water heater for fifteen hundred

961
00:48:36.199 --> 00:48:39.719
<v Speaker 2>and ninety nine bucks. Well, eventually there's not enough profit

962
00:48:39.840 --> 00:48:42.920
<v Speaker 2>in that job at today's prices to where you could

963
00:48:42.960 --> 00:48:45.239
<v Speaker 2>ever grow the company. You don't. You might make enough

964
00:48:45.280 --> 00:48:47.960
<v Speaker 2>if you're a one man show and have one van,

965
00:48:48.119 --> 00:48:50.039
<v Speaker 2>but you're never going to expand you're never going to

966
00:48:50.079 --> 00:48:52.679
<v Speaker 2>advertise to get more. You just simply can't do it.

967
00:48:52.840 --> 00:48:54.960
<v Speaker 2>So you end up behind the eight ball. When all

968
00:48:54.960 --> 00:48:57.719
<v Speaker 2>of a sudden that one van needs an engine. Now

969
00:48:57.800 --> 00:48:59.480
<v Speaker 2>you're like, uh, oh, now what do I do? So

970
00:48:59.599 --> 00:49:01.840
<v Speaker 2>then you are taking money up front to pay for

971
00:49:01.960 --> 00:49:05.039
<v Speaker 2>the engine, and eventually it all catches up with you

972
00:49:05.119 --> 00:49:05.719
<v Speaker 2>and crashes.

973
00:49:06.239 --> 00:49:08.079
<v Speaker 9>Hey, Mark, I got a suggestion from Mark, What do

974
00:49:08.159 --> 00:49:10.519
<v Speaker 9>you think of this? Neil Hollington and he's not a

975
00:49:10.599 --> 00:49:15.760
<v Speaker 9>sponsor in advertising, but he does offer a free consultation. Well, no,

976
00:49:15.840 --> 00:49:17.920
<v Speaker 9>I love it, but I of referring ron for a

977
00:49:18.000 --> 00:49:18.920
<v Speaker 9>free consultation, I.

978
00:49:18.920 --> 00:49:21.199
<v Speaker 2>Don't mind that, but I want him on though. I

979
00:49:21.360 --> 00:49:23.639
<v Speaker 2>want him to come on and talk about a scenario

980
00:49:23.920 --> 00:49:28.199
<v Speaker 2>like this in general. Basically the consultation he does need

981
00:49:28.280 --> 00:49:30.639
<v Speaker 2>to do. We need to send all that paperwork over.

982
00:49:31.039 --> 00:49:33.960
<v Speaker 2>But I really want his idea because all he does

983
00:49:34.079 --> 00:49:36.920
<v Speaker 2>is deal with contractors. When you finally get in front

984
00:49:36.920 --> 00:49:40.199
<v Speaker 2>of a judge, does this contractor have any argument that

985
00:49:40.360 --> 00:49:43.519
<v Speaker 2>holds any water whatsoever. That's kind of what I'd like

986
00:49:43.639 --> 00:49:46.400
<v Speaker 2>to know, Like if prices really due. Let's take COVID

987
00:49:46.440 --> 00:49:49.280
<v Speaker 2>real quick. And I'm curious of people's thoughts on this.

988
00:49:49.719 --> 00:49:52.840
<v Speaker 2>So certain things you just simply couldn't get. I mean

989
00:49:52.960 --> 00:49:58.519
<v Speaker 2>certain things were astronomical. Cars were astronomical. So when something

990
00:49:58.719 --> 00:50:01.320
<v Speaker 2>like that and you entered into an agreement and all

991
00:50:01.360 --> 00:50:04.840
<v Speaker 2>of a sudden the deck you wanted to build and

992
00:50:05.079 --> 00:50:08.840
<v Speaker 2>signed a contract for fifteen they can't even get tracks now,

993
00:50:08.920 --> 00:50:11.440
<v Speaker 2>and if they do, it's ten times the price. Are

994
00:50:11.519 --> 00:50:17.280
<v Speaker 2>they expected to literally lose sixty thousand dollars on a job?

995
00:50:17.840 --> 00:50:21.519
<v Speaker 2>I don't know. There must be a reasonable amount. Go ahead, Nick, Well,

996
00:50:21.519 --> 00:50:21.760
<v Speaker 2>I know.

997
00:50:21.880 --> 00:50:22.639
<v Speaker 18>That during COVID.

998
00:50:22.719 --> 00:50:25.760
<v Speaker 17>We actually had to address this very situation because so

999
00:50:25.920 --> 00:50:28.800
<v Speaker 17>much of the materials that we were relying on could

1000
00:50:28.880 --> 00:50:31.639
<v Speaker 17>no longer be attained, and so we'd have to constantly

1001
00:50:31.679 --> 00:50:33.000
<v Speaker 17>make changes in constantly.

1002
00:50:33.440 --> 00:50:35.559
<v Speaker 2>Yeah, yeah, I mean you have to raise prices.

1003
00:50:36.639 --> 00:50:37.880
<v Speaker 18>Absolutely, yeah, you had to.

1004
00:50:38.360 --> 00:50:41.079
<v Speaker 2>So did anybody ever fight you on it and say, hey, look,

1005
00:50:41.599 --> 00:50:44.000
<v Speaker 2>you said you would do this bathroom or this shower

1006
00:50:44.119 --> 00:50:47.559
<v Speaker 2>for five thousand dollars or whatever it is. Now you're

1007
00:50:47.599 --> 00:50:48.679
<v Speaker 2>saying it's going to be ten.

1008
00:50:49.119 --> 00:50:49.320
<v Speaker 18>Yeah.

1009
00:50:49.360 --> 00:50:52.639
<v Speaker 2>Absolutely, that happened. That happened a lot. It wasn't when

1010
00:50:52.679 --> 00:50:55.159
<v Speaker 2>the job was done or before a guy going.

1011
00:50:55.679 --> 00:50:57.280
<v Speaker 17>It would never be when the job is done that

1012
00:50:57.559 --> 00:51:00.760
<v Speaker 17>that's too late. That's what the problem is with stal Right.

1013
00:51:01.000 --> 00:51:03.320
<v Speaker 17>They're telling him at the end, too bad.

1014
00:51:03.440 --> 00:51:06.159
<v Speaker 2>They should have told him midway, hey I really got

1015
00:51:06.280 --> 00:51:09.440
<v Speaker 2>to restructure this, or not even midway, at the beginning.

1016
00:51:09.679 --> 00:51:12.119
<v Speaker 17>Absolutely, it should have been done in the beginning when

1017
00:51:12.159 --> 00:51:14.840
<v Speaker 17>you realize that the parts could not be attained, and

1018
00:51:15.159 --> 00:51:16.039
<v Speaker 17>then it goes to this.

1019
00:51:16.519 --> 00:51:18.480
<v Speaker 2>Let's say it is it's the beginning, you and I

1020
00:51:18.679 --> 00:51:21.199
<v Speaker 2>I sign a contract with you for that ten thousand

1021
00:51:21.280 --> 00:51:24.440
<v Speaker 2>dollars shower. Then before you even start you reach out

1022
00:51:24.480 --> 00:51:27.079
<v Speaker 2>to me and go, look, I just simply can't get

1023
00:51:27.159 --> 00:51:31.039
<v Speaker 2>porcelain at that price, not even close to that. It's

1024
00:51:31.119 --> 00:51:33.960
<v Speaker 2>five times the amount or whatever the deal is, maybe

1025
00:51:34.039 --> 00:51:37.960
<v Speaker 2>the fixtures, maybe mister steam if it's a steam shower, whatever,

1026
00:51:38.079 --> 00:51:41.800
<v Speaker 2>all of a sudden is either not available or outrageous.

1027
00:51:42.519 --> 00:51:45.760
<v Speaker 2>Could I what would happen if I said, too bad?

1028
00:51:45.880 --> 00:51:46.960
<v Speaker 2>We sign this contract?

1029
00:51:47.280 --> 00:51:49.960
<v Speaker 17>Well, I mean again, it goes back to what your

1030
00:51:50.000 --> 00:51:53.840
<v Speaker 17>agreement language states, and we had some very specific languages

1031
00:51:53.840 --> 00:51:56.920
<v Speaker 17>that had to be rewritten to basically account for this.

1032
00:51:57.119 --> 00:52:01.599
<v Speaker 17>If if the job turned out to be priced incorrectly,

1033
00:52:02.920 --> 00:52:05.239
<v Speaker 17>we would either have a conversation or we would have

1034
00:52:05.480 --> 00:52:06.119
<v Speaker 17>a dissolution.

1035
00:52:07.239 --> 00:52:09.800
<v Speaker 18>Thankfully, we've never had to dissolve. That language is in right.

1036
00:52:10.880 --> 00:52:13.159
<v Speaker 2>So hey, by the way, real quick, Ron, what is

1037
00:52:13.239 --> 00:52:16.760
<v Speaker 2>his contractor's name or what is his company name or both?

1038
00:52:19.840 --> 00:52:26.239
<v Speaker 11>It's a Tom Talop at T Anthony Construction G And

1039
00:52:26.360 --> 00:52:27.760
<v Speaker 11>once again, I don't want to I don't want to

1040
00:52:27.800 --> 00:52:28.440
<v Speaker 11>disparage him.

1041
00:52:28.440 --> 00:52:30.880
<v Speaker 2>You know, no, there's nothing to disparage. I just want

1042
00:52:31.000 --> 00:52:35.079
<v Speaker 2>his side. I personally would agree with you on this.

1043
00:52:35.519 --> 00:52:38.880
<v Speaker 2>I think Tom probably did underbid it. And if there's

1044
00:52:38.960 --> 00:52:40.960
<v Speaker 2>nothing in that language and we're going to get an

1045
00:52:40.960 --> 00:52:43.880
<v Speaker 2>attorney on and talk about it. So hold on and

1046
00:52:44.079 --> 00:52:46.039
<v Speaker 2>to me, trecy if we can't get that guy to

1047
00:52:46.079 --> 00:52:48.239
<v Speaker 2>come on or line him up, I'd love if he

1048
00:52:48.280 --> 00:52:49.840
<v Speaker 2>would just cold come on right now.

1049
00:52:50.320 --> 00:52:53.239
<v Speaker 9>Yep, I just sent I just sent Kelly Neil Hollington's

1050
00:52:53.239 --> 00:52:54.960
<v Speaker 9>phone number, so hopefully he'll be available.

1051
00:52:54.960 --> 00:52:57.320
<v Speaker 2>All right, So listen, we're gonna come back. We're going

1052
00:52:57.360 --> 00:52:59.440
<v Speaker 2>to try to get that attorney on. Rick's got an

1053
00:52:59.480 --> 00:53:03.679
<v Speaker 2>issue with len Lyle chevro leg We're gonna figure out

1054
00:53:03.679 --> 00:53:05.960
<v Speaker 2>what's going on. We got two lines open three oh

1055
00:53:06.079 --> 00:53:09.159
<v Speaker 2>three seven one three A two five five three oh

1056
00:53:09.320 --> 00:53:10.760
<v Speaker 2>three Martino.

1057
00:53:15.039 --> 00:53:18.280
<v Speaker 13>Go with a sure thing Denver's Best roofer Excel Roofing

1058
00:53:18.400 --> 00:53:18.800
<v Speaker 13>dot com.

1059
00:53:19.000 --> 00:53:21.039
<v Speaker 2>You don't pay a cent until you're content.

1060
00:53:22.599 --> 00:53:26.840
<v Speaker 13>Wait time for an insurance check up free, no obligation

1061
00:53:26.920 --> 00:53:30.719
<v Speaker 13>in comparison call Compass Insurance paying too much your coverage

1062
00:53:30.760 --> 00:53:33.400
<v Speaker 13>at dozens of insurance companies find out now three oh

1063
00:53:33.480 --> 00:53:35.920
<v Speaker 13>three seven seven to one help. You'll think you're his

1064
00:53:36.119 --> 00:53:38.679
<v Speaker 13>only customer when you choose Frank durand the real estate

1065
00:53:38.760 --> 00:53:42.000
<v Speaker 13>Man dot com to list your home with Remax Alliance

1066
00:53:42.239 --> 00:53:44.679
<v Speaker 13>three oh three nine two zero sixteen twenty two.

1067
00:53:46.360 --> 00:53:48.800
<v Speaker 2>All right, three O three seven one three A two

1068
00:53:48.960 --> 00:53:50.920
<v Speaker 2>five five. We're trying to get a We got a

1069
00:53:50.960 --> 00:53:52.760
<v Speaker 2>lot of cook and actually tomorrow we're gonna have an

1070
00:53:52.760 --> 00:53:53.480
<v Speaker 2>attorney out for that.

1071
00:53:54.039 --> 00:53:54.119
<v Speaker 10>Uh.

1072
00:53:54.239 --> 00:53:57.599
<v Speaker 2>First caller, that HOA problem blows me away. It just

1073
00:53:57.679 --> 00:54:01.360
<v Speaker 2>blows me away. Uh you pick out a color and yeah,

1074
00:54:01.519 --> 00:54:04.800
<v Speaker 2>she didn't notice it. But the bottom line is the

1075
00:54:05.039 --> 00:54:07.679
<v Speaker 2>HOA had it wrong. In fact, I put up a

1076
00:54:07.800 --> 00:54:10.159
<v Speaker 2>poll on YouTube. I want to check that out. But

1077
00:54:10.320 --> 00:54:13.719
<v Speaker 2>while I'm pulling that up, the other thing we're working

1078
00:54:13.800 --> 00:54:16.880
<v Speaker 2>on is getting a contractor attorney. This poor guy who

1079
00:54:16.960 --> 00:54:21.199
<v Speaker 2>we have been talking to Ron, He basically had an

1080
00:54:21.199 --> 00:54:24.599
<v Speaker 2>agreement to build a garage, and the guys like I

1081
00:54:24.719 --> 00:54:27.519
<v Speaker 2>haven't made enough money. I'm basically done at least according

1082
00:54:27.599 --> 00:54:31.320
<v Speaker 2>to Ron. So we're going to get an attorney on

1083
00:54:31.440 --> 00:54:35.280
<v Speaker 2>that does nothing but deal with contractors and get some

1084
00:54:35.519 --> 00:54:39.079
<v Speaker 2>thoughts from them. Now. Meantime, as I'm pulling this up, Rick,

1085
00:54:39.159 --> 00:54:47.360
<v Speaker 2>what is going on? Man? Hey? Rick? Rick? Rick? Rick

1086
00:54:49.159 --> 00:54:56.119
<v Speaker 2>Rick again? Rick again? Hey Rick Taylor. Oh Taylor, I'm sorry,

1087
00:54:56.159 --> 00:54:58.840
<v Speaker 2>hold on, I don't know how that happened. Taylor, what's

1088
00:54:58.880 --> 00:55:01.039
<v Speaker 2>going on with you? I'm gonna what's your name out here?

1089
00:55:01.239 --> 00:55:01.679
<v Speaker 18>Go ahead?

1090
00:55:02.800 --> 00:55:03.079
<v Speaker 15>Okay.

1091
00:55:03.159 --> 00:55:03.320
<v Speaker 2>Yeah.

1092
00:55:03.519 --> 00:55:06.239
<v Speaker 12>So I purchased a twenty eighteen Forward truck from len

1093
00:55:06.360 --> 00:55:11.519
<v Speaker 12>Lyle Chevrolet in late January. Immediately I noticed that there's

1094
00:55:11.519 --> 00:55:13.800
<v Speaker 12>something wrong with the transmission, and I brought it back

1095
00:55:13.880 --> 00:55:16.880
<v Speaker 12>to them and they said they can't really fix it

1096
00:55:16.920 --> 00:55:19.480
<v Speaker 12>because they're a Chevrolet dealership and they didn't really know

1097
00:55:19.519 --> 00:55:21.639
<v Speaker 12>how to diagnose it. So I took it to a

1098
00:55:21.719 --> 00:55:24.880
<v Speaker 12>Ford dealership, got a diagnosis that said replace the transmission.

1099
00:55:25.639 --> 00:55:27.880
<v Speaker 12>So len Lyle said, well, maybe we got another idea.

1100
00:55:28.159 --> 00:55:30.199
<v Speaker 12>We'll try to fix it. We got another partner.

1101
00:55:30.360 --> 00:55:32.400
<v Speaker 2>Hey, Taylor, let me cut you off real quick here.

1102
00:55:32.840 --> 00:55:35.239
<v Speaker 2>So when you bought this thing, tell me again, what

1103
00:55:36.039 --> 00:55:36.760
<v Speaker 2>when you bought it?

1104
00:55:38.280 --> 00:55:39.239
<v Speaker 12>January twenty fourth?

1105
00:55:39.320 --> 00:55:42.960
<v Speaker 2>All right, January twenty fourth. And then you said almost immediately,

1106
00:55:43.239 --> 00:55:45.880
<v Speaker 2>like what within the week or within the day there

1107
00:55:46.039 --> 00:55:46.679
<v Speaker 2>was problems?

1108
00:55:47.719 --> 00:55:47.920
<v Speaker 1>Yeah?

1109
00:55:48.000 --> 00:55:49.760
<v Speaker 2>Yeah, correct? And what were the problems?

1110
00:55:49.960 --> 00:55:50.000
<v Speaker 10>Like?

1111
00:55:50.679 --> 00:55:53.239
<v Speaker 2>What were they wouldn't go into gear, wouldn't shift, What

1112
00:55:53.360 --> 00:55:54.199
<v Speaker 2>were the problems?

1113
00:55:55.239 --> 00:55:55.440
<v Speaker 10>It was?

1114
00:55:55.760 --> 00:55:58.840
<v Speaker 12>It was shifting really funny. It seemed like it didn't

1115
00:55:58.920 --> 00:56:01.599
<v Speaker 12>know when to shift. Certain times. They would kind of

1116
00:56:01.679 --> 00:56:03.599
<v Speaker 12>jump interesting, bounce a little bit.

1117
00:56:03.760 --> 00:56:08.599
<v Speaker 2>Okay, yeah, but it was evident, yes, and you bought

1118
00:56:08.679 --> 00:56:12.800
<v Speaker 2>it as is I assume yes. Did you buy any

1119
00:56:12.880 --> 00:56:14.159
<v Speaker 2>kind of warranty with it?

1120
00:56:15.559 --> 00:56:17.360
<v Speaker 12>No, it was a cash as is.

1121
00:56:17.679 --> 00:56:20.119
<v Speaker 2>Okay, keep going then, so you brought it back and

1122
00:56:20.239 --> 00:56:22.159
<v Speaker 2>they said, we can't fix it. You bring it over

1123
00:56:22.280 --> 00:56:27.559
<v Speaker 2>to a Ford dealership. They basically said, the transmission is toast.

1124
00:56:28.000 --> 00:56:30.559
<v Speaker 2>You bring it back. They say, Lynn Lyles says, well,

1125
00:56:30.639 --> 00:56:33.400
<v Speaker 2>we've got another idea. You realize at this point they

1126
00:56:33.440 --> 00:56:36.639
<v Speaker 2>really don't owe you anything in order to keep their

1127
00:56:36.760 --> 00:56:39.920
<v Speaker 2>name good that they should do something. They basically sold

1128
00:56:39.960 --> 00:56:42.199
<v Speaker 2>you something that didn't work, but keep going.

1129
00:56:43.639 --> 00:56:46.760
<v Speaker 12>Yeah, and totally they've been great. And so they they

1130
00:56:47.039 --> 00:56:49.840
<v Speaker 12>offered it and they fixed it and returned it to me.

1131
00:56:50.039 --> 00:56:53.360
<v Speaker 12>Oh nice and right, it sounds great.

1132
00:56:53.400 --> 00:56:54.679
<v Speaker 2>But that was in February.

1133
00:56:54.920 --> 00:56:58.239
<v Speaker 12>It's been returned as fixed now almost five times.

1134
00:56:58.320 --> 00:57:00.679
<v Speaker 2>Hey, what are they doing to it? Why does he

1135
00:57:00.840 --> 00:57:02.119
<v Speaker 2>keep having this problem?

1136
00:57:03.599 --> 00:57:05.239
<v Speaker 15>And I don't quite know.

1137
00:57:05.800 --> 00:57:09.480
<v Speaker 12>It's they've basically replaced replaced the whole transmission, the whole

1138
00:57:09.519 --> 00:57:14.440
<v Speaker 12>transmission electronics to the to the computer, so it seems

1139
00:57:14.480 --> 00:57:17.599
<v Speaker 12>to be having the same problems. And I basically was

1140
00:57:17.639 --> 00:57:19.159
<v Speaker 12>fed up with it. I took it back to len

1141
00:57:19.280 --> 00:57:21.719
<v Speaker 12>Lyle and said, you know, because i'd been sort of

1142
00:57:21.800 --> 00:57:24.800
<v Speaker 12>dealing with this other mechanic now that len Lyle kind

1143
00:57:24.840 --> 00:57:25.920
<v Speaker 12>of was using.

1144
00:57:26.079 --> 00:57:30.440
<v Speaker 2>So hey, hey, they literally put a rebuilt transmission in it,

1145
00:57:30.559 --> 00:57:31.599
<v Speaker 2>though at one point.

1146
00:57:33.639 --> 00:57:36.199
<v Speaker 12>Yeah, potentially they I think that they rebuilt it first

1147
00:57:37.039 --> 00:57:39.519
<v Speaker 12>and then. So that's gone through all this, but it's

1148
00:57:39.559 --> 00:57:42.480
<v Speaker 12>been through numerous checkpoints. Even Ford looked looked at it

1149
00:57:42.480 --> 00:57:44.559
<v Speaker 12>and said it was fine a couple of weeks ago.

1150
00:57:44.719 --> 00:57:47.119
<v Speaker 2>So if I drove it right now, I mean I

1151
00:57:47.159 --> 00:57:50.280
<v Speaker 2>would definitely know what you're talking about. It's that bad.

1152
00:57:51.639 --> 00:57:53.880
<v Speaker 12>Definitely. It gets stuck in tenth gear when you're on

1153
00:57:53.960 --> 00:57:55.840
<v Speaker 12>the interstate and you get off the interstate. It won't

1154
00:57:55.920 --> 00:57:58.519
<v Speaker 12>downshift in the first so you have to like turn

1155
00:57:58.599 --> 00:57:59.840
<v Speaker 12>it off and turn it back on.

1156
00:58:00.440 --> 00:58:02.960
<v Speaker 2>That's crazy. Hold on a second, hold on this. This

1157
00:58:03.159 --> 00:58:06.280
<v Speaker 2>is an interesting deal, Hey, Kelly, get Jeff vick on

1158
00:58:06.400 --> 00:58:07.599
<v Speaker 2>for me. Everybody holds tight.

1159
00:58:08.159 --> 00:58:16.079
<v Speaker 13>Three oh three Martino, go with a sure thing Denver's

1160
00:58:16.159 --> 00:58:18.280
<v Speaker 13>Best roofer Excel roofing dot com.

1161
00:58:18.480 --> 00:58:21.039
<v Speaker 2>You don't pay a cent until you're contenth.

1162
00:58:23.880 --> 00:58:27.000
<v Speaker 13>Time for an insurance check up, free no obligation comparison

1163
00:58:27.199 --> 00:58:30.719
<v Speaker 13>call Compass insurance paying too much your coverage at dozens

1164
00:58:30.760 --> 00:58:33.480
<v Speaker 13>of insurance companies find out now three oh three seven

1165
00:58:33.599 --> 00:58:34.039
<v Speaker 13>seven to one.

1166
00:58:34.199 --> 00:58:34.400
<v Speaker 2>Help.

1167
00:58:34.599 --> 00:58:37.239
<v Speaker 13>You'll think you're his only customer when you choose Frank

1168
00:58:37.320 --> 00:58:39.719
<v Speaker 13>durand the real estate man dot Com to list your

1169
00:58:39.800 --> 00:58:42.920
<v Speaker 13>home with Remax Alliance three oh three nine two zero

1170
00:58:43.039 --> 00:58:44.000
<v Speaker 13>sixteen twenty two.

1171
00:58:49.239 --> 00:58:51.280
<v Speaker 2>All right, three O three seven one three A two

1172
00:58:51.440 --> 00:58:53.559
<v Speaker 2>five five we got two lines open. You've been ripped

1173
00:58:53.599 --> 00:58:55.719
<v Speaker 2>off for taking advantage of man. We have had a

1174
00:58:56.239 --> 00:59:00.880
<v Speaker 2>plethora of different issues today and uh we digging into these.

1175
00:59:00.960 --> 00:59:02.480
<v Speaker 2>I want to get every one of these solved. I

1176
00:59:02.519 --> 00:59:05.239
<v Speaker 2>want to get attorneys for people that need them. I

1177
00:59:05.360 --> 00:59:08.320
<v Speaker 2>want to get experts like Jeff vickap Hey, Jeff, this

1178
00:59:08.440 --> 00:59:14.679
<v Speaker 2>one's crazy Man twenty eighteen, Ford f one fifty. He

1179
00:59:14.800 --> 00:59:18.400
<v Speaker 2>bought it from lynn Lyle and it had problems. Basically,

1180
00:59:18.400 --> 00:59:19.880
<v Speaker 2>as soon as he drove it off the lot, the

1181
00:59:20.000 --> 00:59:24.920
<v Speaker 2>transmission would basically not shift right or jump around. He explains,

1182
00:59:25.000 --> 00:59:28.760
<v Speaker 2>it is just just crazy. I mean, nothing felt right.

1183
00:59:29.480 --> 00:59:32.239
<v Speaker 2>Lynn Lyle or lynn Lyle actually stepped up to the

1184
00:59:32.400 --> 00:59:36.159
<v Speaker 2>plate and send them over to some place he didn't

1185
00:59:36.159 --> 00:59:38.519
<v Speaker 2>have any warranty on it. Sent him over to someplace

1186
00:59:39.000 --> 00:59:41.639
<v Speaker 2>that fixed it. At one point, they rebuilt it. At

1187
00:59:41.679 --> 00:59:44.039
<v Speaker 2>one point. It sounds like they might have bought to

1188
00:59:44.159 --> 00:59:48.039
<v Speaker 2>rebuild and put it back in, but it's still acting horrible.

1189
00:59:48.480 --> 00:59:50.760
<v Speaker 2>And here's why I wanted you on one, I don't

1190
00:59:50.800 --> 00:59:53.639
<v Speaker 2>know what's going on with that vehicle. Is there known

1191
00:59:53.719 --> 00:59:57.039
<v Speaker 2>problems with the transmission in it? And the second is

1192
00:59:57.119 --> 00:59:59.440
<v Speaker 2>here's what it's doing. I've never heard of this on

1193
00:59:59.559 --> 01:00:03.039
<v Speaker 2>the high way. It'll get up to the highest gear

1194
01:00:03.159 --> 01:00:07.519
<v Speaker 2>and Taylor, you said it's got ten gears, correct, Yeah,

1195
01:00:07.719 --> 01:00:09.760
<v Speaker 2>if it gets into tenth gear, Jeff, and then he

1196
01:00:09.840 --> 01:00:12.599
<v Speaker 2>exits the highway, it won't get out of tenth gear.

1197
01:00:12.840 --> 01:00:14.639
<v Speaker 2>How do you finally get it home? Then?

1198
01:00:16.320 --> 01:00:16.519
<v Speaker 16>Yeah?

1199
01:00:16.960 --> 01:00:20.440
<v Speaker 12>I just sometimes I just shift it into park, turn

1200
01:00:20.519 --> 01:00:23.760
<v Speaker 12>it off, or do multiple shifts and something it gets

1201
01:00:23.840 --> 01:00:26.079
<v Speaker 12>lucky like it wakes back up. So, Jeff, they did

1202
01:00:26.440 --> 01:00:27.000
<v Speaker 12>fourth gear.

1203
01:00:27.239 --> 01:00:30.119
<v Speaker 2>They have worked on this thing no less than five times.

1204
01:00:30.679 --> 01:00:33.639
<v Speaker 2>And basically it's is it still doing the almost the

1205
01:00:33.719 --> 01:00:36.360
<v Speaker 2>exact same thing tailor from the day you bought it,

1206
01:00:36.519 --> 01:00:38.000
<v Speaker 2>or is the problem changed.

1207
01:00:39.280 --> 01:00:42.559
<v Speaker 12>It's pretty much the same thing. Potentially other things have

1208
01:00:42.719 --> 01:00:45.079
<v Speaker 12>tacked on, but it's for the most part the same thing.

1209
01:00:45.239 --> 01:00:48.440
<v Speaker 2>Hey, Jeff, just any ideas on the problem.

1210
01:00:49.639 --> 01:00:52.800
<v Speaker 16>Well, there's multiple ideas on the problem. That's un It's

1211
01:00:52.840 --> 01:00:55.880
<v Speaker 16>been extremely problematic before since the day they put it out.

1212
01:00:56.880 --> 01:01:01.480
<v Speaker 16>Torquenberger problems, Vold body problems, computer problems. So there's a

1213
01:01:01.679 --> 01:01:04.679
<v Speaker 16>plethora of you know, different aven years that we would

1214
01:01:04.679 --> 01:01:06.440
<v Speaker 16>attack that depending on what we were able to see

1215
01:01:06.480 --> 01:01:08.000
<v Speaker 16>on us go oh.

1216
01:01:08.000 --> 01:01:13.320
<v Speaker 2>My god, man, where are they at now with Taylor? Well, so.

1217
01:01:15.000 --> 01:01:18.119
<v Speaker 12>The mechanic had gone through all the steps, they thought

1218
01:01:18.159 --> 01:01:20.400
<v Speaker 12>that they had it. They took it to Ford Ford

1219
01:01:20.519 --> 01:01:23.920
<v Speaker 12>a Ford dealership, I'm not sure which one they and

1220
01:01:24.079 --> 01:01:26.360
<v Speaker 12>Ford had drove it around with the diagnostics on it

1221
01:01:26.440 --> 01:01:28.880
<v Speaker 12>and approved it. They returned it to me and I

1222
01:01:28.960 --> 01:01:31.320
<v Speaker 12>drove it one hundred miles and it started, you know,

1223
01:01:31.880 --> 01:01:34.639
<v Speaker 12>error engine check, engine lights popping on and everything.

1224
01:01:34.679 --> 01:01:39.119
<v Speaker 2>So now it happens all the time. Yeah, and I

1225
01:01:39.199 --> 01:01:41.559
<v Speaker 2>have a no no, no hold on though. I'm saying

1226
01:01:41.639 --> 01:01:44.840
<v Speaker 2>this for Jeff's sake. So they signed off on it

1227
01:01:44.960 --> 01:01:48.159
<v Speaker 2>that whatever Ford dealership, you literally drove it one hundred

1228
01:01:48.199 --> 01:01:52.400
<v Speaker 2>miles with no problem. Then it started doing this all

1229
01:01:52.480 --> 01:01:56.320
<v Speaker 2>the time again, correct, Jeff? What the hell does that

1230
01:01:56.480 --> 01:01:58.679
<v Speaker 2>point to? How do how do they fix it? For

1231
01:01:58.840 --> 01:02:02.639
<v Speaker 2>one hundred miles? And then I want to ask this too, Taylor,

1232
01:02:02.920 --> 01:02:06.239
<v Speaker 2>when they like swapped out to transmission or rebuilt it.

1233
01:02:06.639 --> 01:02:09.159
<v Speaker 2>Did it work for one hundred miles or five hundred

1234
01:02:09.199 --> 01:02:09.800
<v Speaker 2>miles or what.

1235
01:02:11.440 --> 01:02:12.039
<v Speaker 15>That's correct?

1236
01:02:12.079 --> 01:02:15.360
<v Speaker 12>Basically every time I've received it, it works until I

1237
01:02:15.519 --> 01:02:18.079
<v Speaker 12>essentially get it on the highway and it needs to

1238
01:02:18.119 --> 01:02:21.239
<v Speaker 12>shift up or down from there, and that's when.

1239
01:02:21.119 --> 01:02:24.000
<v Speaker 2>It kind of Yeah, but when that first hundred miles,

1240
01:02:24.079 --> 01:02:24.800
<v Speaker 2>it wouldn't matter.

1241
01:02:24.960 --> 01:02:25.079
<v Speaker 1>Right.

1242
01:02:25.320 --> 01:02:27.119
<v Speaker 2>In other words, when you got it back, you could

1243
01:02:27.159 --> 01:02:29.719
<v Speaker 2>get on the highway, get on the side road, get anywhere.

1244
01:02:29.960 --> 01:02:32.280
<v Speaker 2>It worked fine. Then all of a sudden it didn't

1245
01:02:33.760 --> 01:02:36.599
<v Speaker 2>pretty much. Yeah, Jeff, what the hell would cause that?

1246
01:02:37.880 --> 01:02:39.639
<v Speaker 16>Again, we've got to go through the plus thort of

1247
01:02:39.719 --> 01:02:42.360
<v Speaker 16>problems on it. I mean, we've gotten some of the

1248
01:02:42.440 --> 01:02:44.400
<v Speaker 16>vile bodies that we replaced on them. We've gone through

1249
01:02:44.440 --> 01:02:46.000
<v Speaker 16>three or four of them before we've been able to

1250
01:02:46.039 --> 01:02:47.960
<v Speaker 16>actually ship a vehicle, and they're bad right out of

1251
01:02:48.000 --> 01:02:48.360
<v Speaker 16>the box.

1252
01:02:48.559 --> 01:02:53.280
<v Speaker 2>Oh my god, what a piece of junk. What I

1253
01:02:53.440 --> 01:02:56.159
<v Speaker 2>thought the F one fifty was like the number one

1254
01:02:56.719 --> 01:02:59.400
<v Speaker 2>selling truck in the world. How is it number one?

1255
01:02:59.480 --> 01:03:03.239
<v Speaker 2>Where where you've got one? That it just doesn't work?

1256
01:03:03.400 --> 01:03:04.199
<v Speaker 2>That's crazy.

1257
01:03:04.679 --> 01:03:06.760
<v Speaker 16>That ten speed is leaving a bad taste in a

1258
01:03:06.800 --> 01:03:09.039
<v Speaker 16>lot of people's mouths. I mean, the primary problem we

1259
01:03:09.159 --> 01:03:11.239
<v Speaker 16>first saw with them was spinning, the pushing out of

1260
01:03:11.320 --> 01:03:14.079
<v Speaker 16>the CDF from where it's probably the most common problem.

1261
01:03:14.119 --> 01:03:16.480
<v Speaker 16>But then once you start working on them, even buying

1262
01:03:16.559 --> 01:03:19.159
<v Speaker 16>Ford product, some of this stuff is coming bad right

1263
01:03:19.199 --> 01:03:19.760
<v Speaker 16>off the line.

1264
01:03:20.400 --> 01:03:24.039
<v Speaker 2>Oh man, So that ten speed is not used in

1265
01:03:24.599 --> 01:03:25.280
<v Speaker 2>most of them.

1266
01:03:25.760 --> 01:03:29.000
<v Speaker 16>I don't know of a wide variety of them, just

1267
01:03:29.079 --> 01:03:31.400
<v Speaker 16>not only used inside the F one fifties. It's using

1268
01:03:31.480 --> 01:03:34.800
<v Speaker 16>some of the Mustangs. It's in a lot of their lines,

1269
01:03:35.239 --> 01:03:37.639
<v Speaker 16>for both Lincoln and for itself.

1270
01:03:37.760 --> 01:03:40.599
<v Speaker 2>Jeff, you know usually I beat people up here. Did

1271
01:03:40.679 --> 01:03:43.079
<v Speaker 2>you get to vehicle checked out? Taylor? Did you get

1272
01:03:43.119 --> 01:03:44.159
<v Speaker 2>to vehicle checked out?

1273
01:03:46.039 --> 01:03:46.159
<v Speaker 10>Oh?

1274
01:03:46.239 --> 01:03:47.199
<v Speaker 12>When I bought it from them?

1275
01:03:47.440 --> 01:03:47.639
<v Speaker 16>Yeah?

1276
01:03:48.800 --> 01:03:51.039
<v Speaker 2>Yeah? You have someone look at it? What?

1277
01:03:51.599 --> 01:03:51.920
<v Speaker 10>Oh? No?

1278
01:03:52.760 --> 01:03:54.920
<v Speaker 2>Yeah? So yeah, I mean that was stupid. I'll just

1279
01:03:55.000 --> 01:03:56.559
<v Speaker 2>say it for what it is. You should have had

1280
01:03:56.599 --> 01:03:59.559
<v Speaker 2>someone look at it, because really, you bought it as is,

1281
01:03:59.760 --> 01:04:02.760
<v Speaker 2>and they are trying to help you, but man, I mean,

1282
01:04:02.920 --> 01:04:05.440
<v Speaker 2>my god, they sold you a piece of crap. So

1283
01:04:05.760 --> 01:04:08.679
<v Speaker 2>so where do they stand right now? Did you tell them, hey,

1284
01:04:08.840 --> 01:04:11.000
<v Speaker 2>just get me into something else. Will they trade you

1285
01:04:11.159 --> 01:04:13.159
<v Speaker 2>out of it? Will they give you a refund? Are

1286
01:04:13.199 --> 01:04:14.960
<v Speaker 2>they offering anything.

1287
01:04:16.079 --> 01:04:18.679
<v Speaker 12>They offered to trade me out, but they don't have

1288
01:04:18.800 --> 01:04:20.119
<v Speaker 12>anything of equal value.

1289
01:04:20.760 --> 01:04:21.280
<v Speaker 15>I'd have to.

1290
01:04:21.280 --> 01:04:24.119
<v Speaker 12>Spend you know, tens of thousands more to get into

1291
01:04:24.119 --> 01:04:24.679
<v Speaker 12>a truck that down.

1292
01:04:24.840 --> 01:04:26.960
<v Speaker 2>Well, at least the truck would run. I mean, I

1293
01:04:27.119 --> 01:04:28.960
<v Speaker 2>get it. Would they give you a refund?

1294
01:04:30.400 --> 01:04:32.599
<v Speaker 12>No, they will not do that. I've tried that a

1295
01:04:32.679 --> 01:04:34.119
<v Speaker 12>couple of times, and that they.

1296
01:04:34.039 --> 01:04:34.639
<v Speaker 11>Will not do that.

1297
01:04:35.199 --> 01:04:39.360
<v Speaker 2>Oh my god, man. I mean, your options and your

1298
01:04:39.480 --> 01:04:44.079
<v Speaker 2>legal options, in my opinion, suck. I mean really that's

1299
01:04:44.119 --> 01:04:46.480
<v Speaker 2>what I think, and I don't know what to do.

1300
01:04:46.599 --> 01:04:48.960
<v Speaker 2>I can't. Okay, I got an idea. I got a

1301
01:04:49.039 --> 01:04:56.880
<v Speaker 2>good idea. Where are you located anyhow? Okay, if Jeff

1302
01:04:57.880 --> 01:05:01.199
<v Speaker 2>a diagnostic on this in real time money, I mean,

1303
01:05:01.400 --> 01:05:04.519
<v Speaker 2>just give me an idea, because eventually, if they're not

1304
01:05:04.679 --> 01:05:07.079
<v Speaker 2>gonna if he can't afford to get traded out of this,

1305
01:05:07.719 --> 01:05:10.559
<v Speaker 2>which generally is not the best idea, he needs to

1306
01:05:10.599 --> 01:05:13.840
<v Speaker 2>get it fixed. But I wonder if you diagnosed it,

1307
01:05:13.920 --> 01:05:16.039
<v Speaker 2>and tell me if I'm just crazy because these things

1308
01:05:16.079 --> 01:05:19.719
<v Speaker 2>are so bad. But can you diagnose it and then

1309
01:05:20.400 --> 01:05:22.840
<v Speaker 2>they know what to do to fix it? Or that's

1310
01:05:23.079 --> 01:05:26.519
<v Speaker 2>just insane because there's so many different problems you might

1311
01:05:26.639 --> 01:05:29.119
<v Speaker 2>have to do multiple things in order to get to

1312
01:05:29.239 --> 01:05:30.679
<v Speaker 2>the next party.

1313
01:05:31.559 --> 01:05:33.599
<v Speaker 16>Followers with it and see if we can't pinpoint it

1314
01:05:33.679 --> 01:05:36.239
<v Speaker 16>down like that. The nice thing is that it does

1315
01:05:36.320 --> 01:05:38.320
<v Speaker 16>turn out to be inside the unit itself. You know,

1316
01:05:38.360 --> 01:05:40.199
<v Speaker 16>if they installed the Fords unit, that thing came with

1317
01:05:40.280 --> 01:05:42.320
<v Speaker 16>a three year, one hundred thousand mile warranty, so he

1318
01:05:42.320 --> 01:05:44.360
<v Speaker 16>should be able to get them swapped out of no Chunlee.

1319
01:05:44.840 --> 01:05:47.360
<v Speaker 2>Well, okay, hold on, Taylor, how come Ford as and

1320
01:05:47.559 --> 01:05:50.280
<v Speaker 2>just put a new transmission in it when they apparently

1321
01:05:50.360 --> 01:05:51.880
<v Speaker 2>send it over to a Ford dealer.

1322
01:05:53.559 --> 01:05:56.000
<v Speaker 12>Yeah, and I think that they're you know, they'd be

1323
01:05:56.039 --> 01:05:58.559
<v Speaker 12>willing to try again. But my mechanic is going to

1324
01:05:58.599 --> 01:05:59.199
<v Speaker 12>have to take.

1325
01:05:59.079 --> 01:06:01.440
<v Speaker 11>It to Ford and fight with them. I guess.

1326
01:06:01.519 --> 01:06:04.760
<v Speaker 12>I don't know, or the mechanic that had replaced it

1327
01:06:04.800 --> 01:06:06.679
<v Speaker 12>in the first place. See, I don't even really know

1328
01:06:06.760 --> 01:06:08.079
<v Speaker 12>who I'm dealing with anymore.

1329
01:06:08.679 --> 01:06:11.920
<v Speaker 2>Yeah, I get it. I get it. Jeff, what do

1330
01:06:12.000 --> 01:06:14.519
<v Speaker 2>you think that would cost to Well, let me ask

1331
01:06:14.599 --> 01:06:17.760
<v Speaker 2>you this, if you just took a scanner up to it.

1332
01:06:18.000 --> 01:06:21.039
<v Speaker 2>Is there such thing as taking a quick peek at

1333
01:06:21.119 --> 01:06:23.599
<v Speaker 2>this and then if something isn't just right in your face?

1334
01:06:24.000 --> 01:06:26.440
<v Speaker 2>What does it cost to get to the root of

1335
01:06:26.519 --> 01:06:27.199
<v Speaker 2>this problem.

1336
01:06:27.320 --> 01:06:31.559
<v Speaker 16>Man, I'm seventy five to actually do the diag. Those

1337
01:06:31.599 --> 01:06:34.679
<v Speaker 16>tim fees were actually really really bad about not throwing

1338
01:06:34.760 --> 01:06:37.880
<v Speaker 16>codes even when they are going bad. Got it particularly

1339
01:06:37.920 --> 01:06:40.159
<v Speaker 16>one like I said that CDF prom spinmmed out. So

1340
01:06:40.239 --> 01:06:42.559
<v Speaker 16>you'll have all sorts of complaints from the customer, but

1341
01:06:42.960 --> 01:06:44.360
<v Speaker 16>nothing to change it through the scanner.

1342
01:06:44.480 --> 01:06:46.360
<v Speaker 2>So you're one hundred and seventy five bucks for the

1343
01:06:46.440 --> 01:06:50.559
<v Speaker 2>diag on it correct? Well, Taylor, I mean, I think

1344
01:06:50.679 --> 01:06:53.360
<v Speaker 2>that's a great idea. And I know Jeff personally for years.

1345
01:06:53.440 --> 01:06:55.400
<v Speaker 2>He's going to figure out what it is. And the

1346
01:06:55.480 --> 01:06:58.519
<v Speaker 2>other thing he said that I love that if he

1347
01:06:58.639 --> 01:07:02.000
<v Speaker 2>can give the documentation into the Ford dealership. I think

1348
01:07:02.119 --> 01:07:04.719
<v Speaker 2>you bring it directly to Ford that one hundred thousand

1349
01:07:04.800 --> 01:07:07.760
<v Speaker 2>mile what warranty was at one hundred thousand mile? What

1350
01:07:09.880 --> 01:07:14.119
<v Speaker 2>how many miles are on it? Dude out there goes

1351
01:07:14.199 --> 01:07:20.719
<v Speaker 2>that if they put in that, oh yeah, yeah, okay,

1352
01:07:20.920 --> 01:07:26.440
<v Speaker 2>we're assuming that was a Ford unit. How many miles

1353
01:07:26.519 --> 01:07:29.519
<v Speaker 2>when you first bought it, Taylor, probably right around there, right.

1354
01:07:30.239 --> 01:07:32.760
<v Speaker 12>One hundred and thirty nine. Yeah, I mean I haven't

1355
01:07:32.760 --> 01:07:34.840
<v Speaker 12>been able to put more than three hundred miles.

1356
01:07:34.880 --> 01:07:37.119
<v Speaker 2>You know what here's the other thing we got to do. Listen.

1357
01:07:37.239 --> 01:07:40.480
<v Speaker 2>I know legally they they they sold it as is,

1358
01:07:40.760 --> 01:07:43.880
<v Speaker 2>but my god, the guy's got one thousand miles on it.

1359
01:07:44.000 --> 01:07:46.480
<v Speaker 2>How long have you had this damn thing? And whoever

1360
01:07:46.559 --> 01:07:50.280
<v Speaker 2>they send you to apparently can't fix anything because you've

1361
01:07:50.320 --> 01:07:52.960
<v Speaker 2>been there five times and they're driving it over to

1362
01:07:53.079 --> 01:07:56.599
<v Speaker 2>the Ford dealer, and the Ford dealers basically missing something.

1363
01:07:56.960 --> 01:07:58.840
<v Speaker 2>I mean, you're so in the middle of this thing,

1364
01:07:58.920 --> 01:08:01.800
<v Speaker 2>it's crazy. So I do have a problem with lynn

1365
01:08:01.880 --> 01:08:05.320
<v Speaker 2>Lyle at this point. For God's sake, I get it,

1366
01:08:05.679 --> 01:08:08.360
<v Speaker 2>you sold it as is, but the guys had it

1367
01:08:08.440 --> 01:08:12.840
<v Speaker 2>for how many months, Taylor or four months? And he's

1368
01:08:12.920 --> 01:08:15.760
<v Speaker 2>driven less than one thousand miles and the vehicle's probably

1369
01:08:16.039 --> 01:08:18.600
<v Speaker 2>been out of his possession and you have nothing to

1370
01:08:18.680 --> 01:08:20.800
<v Speaker 2>trade him in less if it's ten or twenty thousand

1371
01:08:20.840 --> 01:08:23.960
<v Speaker 2>dollars more. I think we get these on. Hey, Jeff

1372
01:08:24.000 --> 01:08:25.800
<v Speaker 2>vic I think you need to look at it too,

1373
01:08:26.279 --> 01:08:28.560
<v Speaker 2>And I think Taylor, you need to get it to

1374
01:08:28.680 --> 01:08:31.119
<v Speaker 2>Jeff and figure out what's going on with it. And

1375
01:08:31.199 --> 01:08:33.159
<v Speaker 2>I'm going to have one of her deputies call over

1376
01:08:33.239 --> 01:08:36.159
<v Speaker 2>to len Lyle because they should do something for you.

1377
01:08:36.439 --> 01:08:39.560
<v Speaker 2>Do they have to legally know not in my opinion whatsoever,

1378
01:08:39.840 --> 01:08:42.520
<v Speaker 2>So I'll be very clear on that, len Lyle. In fact,

1379
01:08:42.640 --> 01:08:45.520
<v Speaker 2>I think you've been doing pretty good with the exception

1380
01:08:45.840 --> 01:08:50.479
<v Speaker 2>everything you tell him to do doesn't work. Hold on,

1381
01:08:51.159 --> 01:08:54.960
<v Speaker 2>by the way, Jeff vic Kimra transmission, thank you three

1382
01:08:55.079 --> 01:08:58.239
<v Speaker 2>oh three six nine three fourteen hundred. And I'll tell

1383
01:08:58.239 --> 01:09:01.880
<v Speaker 2>you this about Jeff. He can fix any transmission out there.

1384
01:09:02.439 --> 01:09:07.640
<v Speaker 2>He's that good, and his pricing is great and ready

1385
01:09:07.720 --> 01:09:10.000
<v Speaker 2>for this, He's fast. Thank you.

1386
01:09:14.640 --> 01:09:17.920
<v Speaker 13>Go with a sure thing Denver's best roofer Excel Roofing

1387
01:09:18.000 --> 01:09:20.640
<v Speaker 13>dot com. You don't pay a cent until you're content.

1388
01:09:22.239 --> 01:09:27.199
<v Speaker 13>Wait time for an insurance checkup free, no obligation. In comparison,

1389
01:09:27.359 --> 01:09:30.880
<v Speaker 13>call Compass Insurance paying too much your coverage at dozens

1390
01:09:30.920 --> 01:09:33.640
<v Speaker 13>of insurance companies find out now three oh three seven

1391
01:09:33.760 --> 01:09:36.560
<v Speaker 13>seven to one help. You'll think you're his only customer

1392
01:09:36.600 --> 01:09:38.800
<v Speaker 13>when you choose Frank durand the real estate Man dot

1393
01:09:38.880 --> 01:09:42.199
<v Speaker 13>com to list your home with Remax Alliance three oh

1394
01:09:42.239 --> 01:09:44.159
<v Speaker 13>three nine two zero sixteen twenty two.

1395
01:09:47.039 --> 01:09:49.079
<v Speaker 2>You know three oh three seven one three A two

1396
01:09:49.199 --> 01:09:51.800
<v Speaker 2>five five. Hey, Kelly, where'd you leave it with that guy?

1397
01:09:51.960 --> 01:09:58.840
<v Speaker 2>Did you get len Lyle's number, Kelly, Kelly, Kelly, I

1398
01:09:58.880 --> 01:10:01.640
<v Speaker 2>don't know why I can here? Yes, oh there you go?

1399
01:10:01.880 --> 01:10:02.520
<v Speaker 14>There you go?

1400
01:10:03.159 --> 01:10:06.800
<v Speaker 19>Sorry about that? Yes, I did, and I tried to

1401
01:10:06.920 --> 01:10:08.920
<v Speaker 19>call the service department.

1402
01:10:09.560 --> 01:10:12.479
<v Speaker 2>I did, or actually the sales department. I guess it

1403
01:10:12.560 --> 01:10:14.159
<v Speaker 2>doesn't matter who we talked to over there.

1404
01:10:14.399 --> 01:10:19.119
<v Speaker 19>And I also called Dimitri's contact and left a message.

1405
01:10:19.520 --> 01:10:21.800
<v Speaker 2>So we're kind of you've got a contract. Oh you

1406
01:10:21.960 --> 01:10:23.439
<v Speaker 2>mean for the other guy, Anthony?

1407
01:10:24.399 --> 01:10:24.600
<v Speaker 10>Yeah?

1408
01:10:24.720 --> 01:10:27.319
<v Speaker 2>Yeah, okay, so is he still on the line.

1409
01:10:27.920 --> 01:10:28.079
<v Speaker 7>Yes?

1410
01:10:28.479 --> 01:10:32.079
<v Speaker 2>So so Ron, we're gonna get you on with this that.

1411
01:10:32.199 --> 01:10:35.159
<v Speaker 2>We've done two things. One, we left a message yes

1412
01:10:35.359 --> 01:10:38.239
<v Speaker 2>with t Anthony Construction, and they know where to reach

1413
01:10:38.359 --> 01:10:39.600
<v Speaker 2>back to us, right, Kelly.

1414
01:10:39.880 --> 01:10:40.039
<v Speaker 10>Yes.

1415
01:10:40.359 --> 01:10:42.640
<v Speaker 2>And then on top of that, we reached out to

1416
01:10:42.720 --> 01:10:45.600
<v Speaker 2>the construction attorney and as soon as we hear back,

1417
01:10:45.680 --> 01:10:48.079
<v Speaker 2>it's going directly to voice mail. He's probably in court.

1418
01:10:48.239 --> 01:10:50.199
<v Speaker 2>As soon as we hear back from him, we're gonna

1419
01:10:50.239 --> 01:10:53.399
<v Speaker 2>ligne you you up with the attorney to come on air.

1420
01:10:53.479 --> 01:10:57.479
<v Speaker 14>Okay, but are you assigning a deputy to this case, which.

1421
01:10:57.279 --> 01:11:01.560
<v Speaker 2>One to Anthony? No, just so we all know, Dimitri,

1422
01:11:01.720 --> 01:11:03.920
<v Speaker 2>you're on Tiantham. I'll be happy to help, okay. And

1423
01:11:04.000 --> 01:11:07.000
<v Speaker 2>then on this one with Lenn Lyle. Yes, Doc, okay,

1424
01:11:07.319 --> 01:11:10.600
<v Speaker 2>Doc will call over to len Lyle and figure out

1425
01:11:10.640 --> 01:11:14.359
<v Speaker 2>what's going on. Go ahead, Doc, you can talk. What

1426
01:11:14.479 --> 01:11:15.000
<v Speaker 2>are you saying?

1427
01:11:15.119 --> 01:11:17.640
<v Speaker 8>I was gonna Oh, I was going to call them

1428
01:11:17.800 --> 01:11:20.119
<v Speaker 8>after we speak to Jeff Fick, so I can say, look,

1429
01:11:20.199 --> 01:11:21.239
<v Speaker 8>this is what the problem is.

1430
01:11:21.640 --> 01:11:23.680
<v Speaker 7>Can you fix it? Talking to them now?

1431
01:11:24.359 --> 01:11:26.479
<v Speaker 2>Is not just talk to Jeffick. He said it could

1432
01:11:26.520 --> 01:11:28.079
<v Speaker 2>be a plethora of problems, but.

1433
01:11:28.079 --> 01:11:30.239
<v Speaker 7>He's going to bring it to Jeff to find out

1434
01:11:30.279 --> 01:11:30.720
<v Speaker 7>what's wrong.

1435
01:11:30.960 --> 01:11:32.680
<v Speaker 2>Is he going to bring it over to Jeff Kelly?

1436
01:11:32.800 --> 01:11:33.479
<v Speaker 2>Did he say that.

1437
01:11:35.279 --> 01:11:35.319
<v Speaker 10>He?

1438
01:11:36.119 --> 01:11:39.159
<v Speaker 19>I gave him all of his information and the address

1439
01:11:39.319 --> 01:11:41.600
<v Speaker 19>and everything, so he's going to try to do that.

1440
01:11:41.720 --> 01:11:43.720
<v Speaker 2>Yet I think that's a great idea too, if he

1441
01:11:43.800 --> 01:11:45.720
<v Speaker 2>got over there. But Doc, I still want you to

1442
01:11:45.760 --> 01:11:48.800
<v Speaker 2>call it len Lyle and just ask him, say, look,

1443
01:11:48.880 --> 01:11:51.600
<v Speaker 2>this guy drove off. We know you've attempted to fix it.

1444
01:11:52.159 --> 01:11:54.359
<v Speaker 2>Can he just get out of this deal? I mean,

1445
01:11:54.479 --> 01:11:58.159
<v Speaker 2>this is insane. It's been going on four months. We understand,

1446
01:11:58.479 --> 01:12:02.359
<v Speaker 2>you know, explain that. We know that they sold it

1447
01:12:02.479 --> 01:12:05.720
<v Speaker 2>as is. You know, I get it legally, they probably

1448
01:12:05.800 --> 01:12:09.359
<v Speaker 2>did nothing wrong, but my god, they sold a guy

1449
01:12:09.560 --> 01:12:12.640
<v Speaker 2>an expensive truck that hasn't worked from the day he

1450
01:12:12.760 --> 01:12:15.199
<v Speaker 2>got it. Maybe they should just for the sake of

1451
01:12:15.279 --> 01:12:17.399
<v Speaker 2>their own name, do it, because I don't know if

1452
01:12:17.439 --> 01:12:19.680
<v Speaker 2>he's going to bring it over there, So make that call.

1453
01:12:19.840 --> 01:12:23.000
<v Speaker 2>Hopefully he does get it over to Jeff to figure

1454
01:12:23.000 --> 01:12:25.119
<v Speaker 2>out what's going on. But I can't believe they sent

1455
01:12:25.239 --> 01:12:27.880
<v Speaker 2>him to somebody they can't even get the thing fixed.

1456
01:12:28.479 --> 01:12:31.800
<v Speaker 2>I mean, I really just don't get that now. You know,

1457
01:12:32.319 --> 01:12:37.039
<v Speaker 2>during the break, we were talking about refunding people, and

1458
01:12:37.119 --> 01:12:39.159
<v Speaker 2>I was talking to Nick about that. I'm going to

1459
01:12:39.239 --> 01:12:43.720
<v Speaker 2>talk about that coming up, and I'm dealing with one

1460
01:12:43.800 --> 01:12:47.000
<v Speaker 2>internally right now that's driving me crazy. That's on the

1461
01:12:47.119 --> 01:12:50.560
<v Speaker 2>referral list at this moment, but i'd like people's opinions

1462
01:12:50.600 --> 01:12:53.680
<v Speaker 2>on it. We do have lines open three h three Martino,

1463
01:12:53.760 --> 01:12:59.760
<v Speaker 2>get your call in right now. Go with a short

1464
01:12:59.840 --> 01:13:03.319
<v Speaker 2>thing Denver's Best roofer Excel roofing dot com. You don't

1465
01:13:03.359 --> 01:13:05.039
<v Speaker 2>pay a cent until you're content.

1466
01:13:06.640 --> 01:13:10.880
<v Speaker 13>Please time for an insurance check up free no obligation

1467
01:13:11.039 --> 01:13:14.880
<v Speaker 13>comparison call Compass Insurance paying too much your coverage at

1468
01:13:14.920 --> 01:13:16.279
<v Speaker 13>dozens of insurance companies.

1469
01:13:16.399 --> 01:13:18.720
<v Speaker 2>Find out now three oh three seven seven one.

1470
01:13:18.760 --> 01:13:21.560
<v Speaker 13>Help You'll think you're his only customer when you choose

1471
01:13:21.600 --> 01:13:24.039
<v Speaker 13>Frank durand the real estate man dot Com to list

1472
01:13:24.119 --> 01:13:27.199
<v Speaker 13>your home with Remax Alliance three oh three nine two

1473
01:13:27.279 --> 01:13:28.560
<v Speaker 13>zero sixteen twenty two.

1474
01:13:34.079 --> 01:13:34.640
<v Speaker 1>Ripped of.

1475
01:13:36.399 --> 01:13:39.359
<v Speaker 3>News, need advise you don't have.

1476
01:13:41.640 --> 01:13:49.039
<v Speaker 4>Come runs the cam Shooter's gonna help come Man Dix

1477
01:13:49.520 --> 01:13:53.800
<v Speaker 4>is the Troubleshooter Show, No, Tom Martinez, We'll get Welcome

1478
01:13:53.840 --> 01:13:54.399
<v Speaker 4>my friends to.

1479
01:13:54.479 --> 01:13:57.680
<v Speaker 2>The only show of its kind. We are here to

1480
01:13:57.800 --> 01:14:00.800
<v Speaker 2>help you. We're here to solve problems and your questions,

1481
01:14:01.119 --> 01:14:03.520
<v Speaker 2>take complaints, make your life a little bit better if

1482
01:14:03.520 --> 01:14:06.359
<v Speaker 2>you've been ripped off, maybe a bad contractor a bad

1483
01:14:06.479 --> 01:14:09.560
<v Speaker 2>car deal, a bad anything. That is what this show

1484
01:14:10.039 --> 01:14:12.319
<v Speaker 2>is for. We help people with landlords all the time

1485
01:14:12.359 --> 01:14:14.560
<v Speaker 2>as well. The phone numbers U see three to oho

1486
01:14:14.600 --> 01:14:19.000
<v Speaker 2>three seven one three eight two five five three zero

1487
01:14:19.640 --> 01:14:22.880
<v Speaker 2>three Martino. I also have a contractor, speaking of a

1488
01:14:22.920 --> 01:14:27.119
<v Speaker 2>great contractor in studio with me, Nick Fox with renew

1489
01:14:27.439 --> 01:14:30.880
<v Speaker 2>Home Innovations. Nick, you guys do some of the most

1490
01:14:31.079 --> 01:14:34.680
<v Speaker 2>beautiful bathrooms out there. What is the number one thing

1491
01:14:34.760 --> 01:14:37.840
<v Speaker 2>you guys do? Is it like a full remodel, just

1492
01:14:37.960 --> 01:14:42.159
<v Speaker 2>a tub to shower conversion, anything in between? What is

1493
01:14:42.279 --> 01:14:43.239
<v Speaker 2>your specialty.

1494
01:14:43.840 --> 01:14:46.600
<v Speaker 18>Well, we specialize in in full bathroom models.

1495
01:14:46.640 --> 01:14:49.239
<v Speaker 17>You know, obviously we're able to do any level of

1496
01:14:49.319 --> 01:14:53.359
<v Speaker 17>a project, whether it's doing a porcelain shower system.

1497
01:14:53.079 --> 01:14:54.960
<v Speaker 2>Which is absolutely an incredible product line.

1498
01:14:55.000 --> 01:14:57.000
<v Speaker 17>That's your number one, right, Yeah, that's our that's the

1499
01:14:57.039 --> 01:14:59.359
<v Speaker 17>one that we uh, we really really like it because

1500
01:14:59.560 --> 01:15:02.560
<v Speaker 17>it different and stint's our company from any other company

1501
01:15:02.760 --> 01:15:06.159
<v Speaker 17>in the market. And why why does it it's it's

1502
01:15:06.279 --> 01:15:08.800
<v Speaker 17>not an easy product to work with, but we have

1503
01:15:09.039 --> 01:15:12.319
<v Speaker 17>we've we've mastered the process. What is the plus is

1504
01:15:12.359 --> 01:15:17.319
<v Speaker 17>a porcelain Well, simply put it, it doesn't it doesn't peel,

1505
01:15:17.359 --> 01:15:19.680
<v Speaker 17>it doesn't chip, it's it's non porous.

1506
01:15:20.199 --> 01:15:24.319
<v Speaker 18>Uh, it's very easy to keep clean. It looks absolutely stunning.

1507
01:15:24.399 --> 01:15:26.960
<v Speaker 2>Could you use something? I'm just curious. I mean, I

1508
01:15:27.039 --> 01:15:30.000
<v Speaker 2>have a porcelain shower, right, and for some reason I

1509
01:15:30.199 --> 01:15:32.800
<v Speaker 2>was asking about quartz and granted and other stuff and

1510
01:15:32.840 --> 01:15:35.359
<v Speaker 2>I was told you can't use that. Maybe that's because

1511
01:15:35.359 --> 01:15:36.439
<v Speaker 2>I had a steam shower.

1512
01:15:37.199 --> 01:15:40.680
<v Speaker 17>So porcelain quartz stone type products are the only things

1513
01:15:40.720 --> 01:15:42.840
<v Speaker 17>you really can use for steam showers, got it?

1514
01:15:43.079 --> 01:15:45.479
<v Speaker 18>Yeah, So you couldn't use an acrolic or you.

1515
01:15:46.239 --> 01:15:49.359
<v Speaker 17>Too hot, or it's just it'll melt, saturates, Oh it melts, yeah,

1516
01:15:49.520 --> 01:15:49.960
<v Speaker 17>it could.

1517
01:15:49.960 --> 01:15:52.600
<v Speaker 18>It could change its conformity really easily. Wow.

1518
01:15:52.760 --> 01:15:57.279
<v Speaker 17>But porcelain is where it's ats to clean and looks amazing,

1519
01:15:57.319 --> 01:15:59.199
<v Speaker 17>and you generally use one big sheet.

1520
01:15:59.479 --> 01:16:02.079
<v Speaker 2>Yes, so you don't even really see seams. There's no

1521
01:16:02.239 --> 01:16:03.239
<v Speaker 2>ground to clean.

1522
01:16:03.439 --> 01:16:04.239
<v Speaker 18>Very few seams.

1523
01:16:04.279 --> 01:16:06.600
<v Speaker 17>That's the that's the beauty of going with a porcelain

1524
01:16:06.640 --> 01:16:10.640
<v Speaker 17>product is is that you can create a seamless shower

1525
01:16:11.119 --> 01:16:14.560
<v Speaker 17>and you can have full wall patterns that just look

1526
01:16:14.680 --> 01:16:15.600
<v Speaker 17>absolutely sunny.

1527
01:16:15.680 --> 01:16:18.800
<v Speaker 2>Do you get into not just outside of the shower part.

1528
01:16:18.880 --> 01:16:20.720
<v Speaker 2>So the shower part you can do whatever they want.

1529
01:16:20.840 --> 01:16:22.680
<v Speaker 2>Of course they can do a basic thing. They don't

1530
01:16:22.760 --> 01:16:24.840
<v Speaker 2>have to use porcelain if they're on a big budget

1531
01:16:25.239 --> 01:16:28.199
<v Speaker 2>or on a small budget. But let's just say you're

1532
01:16:28.319 --> 01:16:31.399
<v Speaker 2>normal customer to people ever go in and say, okay,

1533
01:16:31.600 --> 01:16:34.399
<v Speaker 2>in the closets back here, I would like to get

1534
01:16:34.479 --> 01:16:37.439
<v Speaker 2>kind of like that California style closet. You guys get

1535
01:16:37.479 --> 01:16:40.479
<v Speaker 2>into that part. No, not really just the bathroom. Yeah,

1536
01:16:40.479 --> 01:16:42.800
<v Speaker 2>we really stay focused. We're centric to the to the

1537
01:16:42.840 --> 01:16:45.920
<v Speaker 2>wet space. You know, obviously we'll do we'll do the

1538
01:16:45.960 --> 01:16:47.960
<v Speaker 2>rest of the bath I'm about the fancy toilets. Do

1539
01:16:48.039 --> 01:16:48.800
<v Speaker 2>you sell a lot of those?

1540
01:16:48.880 --> 01:16:49.399
<v Speaker 18>A lot of those?

1541
01:16:49.520 --> 01:16:50.680
<v Speaker 2>Those are getting more popular.

1542
01:16:50.800 --> 01:16:50.960
<v Speaker 18>Yeah.

1543
01:16:51.079 --> 01:16:54.000
<v Speaker 17>The bidets, Yeah, the bidets are incredible. They're they're very

1544
01:16:54.079 --> 01:16:57.319
<v Speaker 17>beneficial obviously. Yeah, there's a lot of value to them,

1545
01:16:57.640 --> 01:17:00.239
<v Speaker 17>and more and more people are are are star need

1546
01:17:00.359 --> 01:17:02.359
<v Speaker 17>to embrace them and you know, see the value in

1547
01:17:02.399 --> 01:17:03.079
<v Speaker 17>having them in their home.

1548
01:17:03.159 --> 01:17:05.239
<v Speaker 2>I'd say the biggest thing is on an older home,

1549
01:17:05.279 --> 01:17:07.039
<v Speaker 2>you got to run electric to it. I mean, it's

1550
01:17:07.119 --> 01:17:09.640
<v Speaker 2>not a huge thing, but I'm saying most most people

1551
01:17:09.800 --> 01:17:11.720
<v Speaker 2>can't go out and just buy one and swap it out.

1552
01:17:11.760 --> 01:17:12.680
<v Speaker 2>They got to run power.

1553
01:17:13.000 --> 01:17:13.119
<v Speaker 16>Right.

1554
01:17:13.199 --> 01:17:16.079
<v Speaker 17>You have to have a dedicated circuit for most of

1555
01:17:16.279 --> 01:17:19.039
<v Speaker 17>the integrated units, but you can buy seats that don't

1556
01:17:19.119 --> 01:17:22.800
<v Speaker 17>require a dedicated circuit. You know, I'll plug in. But yeah,

1557
01:17:23.479 --> 01:17:25.880
<v Speaker 17>that's a great nice feature for your home. It's it's

1558
01:17:25.920 --> 01:17:28.479
<v Speaker 17>your own personal space. I mean, we spend a ton

1559
01:17:28.560 --> 01:17:29.520
<v Speaker 17>of time in our bathroom.

1560
01:17:29.560 --> 01:17:32.520
<v Speaker 2>Why American standard? Oh you know what, Actually, that's kind

1561
01:17:32.560 --> 01:17:34.399
<v Speaker 2>of funny. You do you spend a ton of time

1562
01:17:34.760 --> 01:17:37.720
<v Speaker 2>the shower. Of course, you go to the bathroom. You're

1563
01:17:37.800 --> 01:17:40.760
<v Speaker 2>just constantly, constantly, at least in the master bathroom.

1564
01:17:41.000 --> 01:17:43.199
<v Speaker 17>Right, yeah, and and and again, I mean we like

1565
01:17:43.279 --> 01:17:45.880
<v Speaker 17>the American Standard products. We like the Coler products. I mean,

1566
01:17:46.119 --> 01:17:48.319
<v Speaker 17>they're very nice that they.

1567
01:17:48.600 --> 01:17:51.680
<v Speaker 2>Get the best warranty out of these they're all similar.

1568
01:17:51.840 --> 01:17:52.800
<v Speaker 18>You know, I'll tell you the truth.

1569
01:17:53.479 --> 01:17:55.600
<v Speaker 17>I used to feel that, you know, the Colon and

1570
01:17:55.600 --> 01:17:58.520
<v Speaker 17>American Standard had had really strong warranties. But today, I

1571
01:17:58.600 --> 01:18:01.239
<v Speaker 17>mean more and more the warranties are getting weaker, and

1572
01:18:01.479 --> 01:18:04.399
<v Speaker 17>you know, you need to find someone that knows how

1573
01:18:04.439 --> 01:18:07.119
<v Speaker 17>to install it, right, Yeah, and and kind of hope

1574
01:18:07.159 --> 01:18:09.399
<v Speaker 17>for the best because warranties aren't what they used to be.

1575
01:18:09.600 --> 01:18:10.359
<v Speaker 18>And that's just true.

1576
01:18:10.479 --> 01:18:12.359
<v Speaker 2>And when you redo a shower, you have to do

1577
01:18:12.479 --> 01:18:13.479
<v Speaker 2>a new pan most.

1578
01:18:14.079 --> 01:18:16.359
<v Speaker 17>Every time, you know, every single Yeah, every time we

1579
01:18:16.479 --> 01:18:19.439
<v Speaker 17>do a new pan, and we do a really beautiful pan.

1580
01:18:19.520 --> 01:18:22.239
<v Speaker 17>It's an encompassed shower base. Uh, it's a it's a

1581
01:18:22.319 --> 01:18:26.640
<v Speaker 17>solid surface, zero threshold shower where it has a linear

1582
01:18:26.760 --> 01:18:29.680
<v Speaker 17>shower and we do most of our bathrooms have those

1583
01:18:29.760 --> 01:18:32.600
<v Speaker 17>in the space and and uh, they look beautiful, just

1584
01:18:32.880 --> 01:18:33.520
<v Speaker 17>just wonderful.

1585
01:18:33.600 --> 01:18:36.439
<v Speaker 18>And it's a local company that is up in Thornton.

1586
01:18:36.560 --> 01:18:39.960
<v Speaker 2>How about how about pricing generally compared to the competition,

1587
01:18:40.159 --> 01:18:43.560
<v Speaker 2>you're middle of the road, a little higher because you

1588
01:18:44.199 --> 01:18:46.520
<v Speaker 2>like to have perfection a little lower where you at.

1589
01:18:47.000 --> 01:18:49.119
<v Speaker 17>So you know, that's a that's a great question. And

1590
01:18:49.199 --> 01:18:51.960
<v Speaker 17>the reality is, I think there's a price point for everybody.

1591
01:18:53.119 --> 01:18:55.680
<v Speaker 17>And yeah, I mean I think we have products that

1592
01:18:55.840 --> 01:18:59.479
<v Speaker 17>meet everybody's budget. You know, we're not just going We're

1593
01:18:59.479 --> 01:19:01.760
<v Speaker 17>trying to help everybody that we walk in the door.

1594
01:19:01.840 --> 01:19:05.119
<v Speaker 17>So we provide different levels and options of products.

1595
01:19:06.399 --> 01:19:09.319
<v Speaker 2>So they call you up. Yeah, and basically you guys

1596
01:19:09.520 --> 01:19:12.239
<v Speaker 2>just head out. You said an appointment, You go out,

1597
01:19:12.600 --> 01:19:16.239
<v Speaker 2>you talk to them about different options. Do people ever say, hey,

1598
01:19:16.279 --> 01:19:18.760
<v Speaker 2>I want like good, better, best scenario, you know, give

1599
01:19:18.800 --> 01:19:21.199
<v Speaker 2>me different options and you'll write up different estimates.

1600
01:19:21.600 --> 01:19:25.159
<v Speaker 18>So our system is I think it's it's a pretty

1601
01:19:25.199 --> 01:19:25.840
<v Speaker 18>unique process.

1602
01:19:25.960 --> 01:19:28.199
<v Speaker 17>I mean, obviously, yes, they call us, we set up

1603
01:19:28.199 --> 01:19:32.000
<v Speaker 17>an appointment, We send out a trained designer who will

1604
01:19:32.039 --> 01:19:34.840
<v Speaker 17>actually come in, listen to what they want to accomplish,

1605
01:19:34.920 --> 01:19:37.479
<v Speaker 17>try to identify the best needs, find out what the

1606
01:19:37.600 --> 01:19:40.840
<v Speaker 17>problems are, and then provide them solutions based off of

1607
01:19:40.920 --> 01:19:41.920
<v Speaker 17>material selections.

1608
01:19:42.279 --> 01:19:43.319
<v Speaker 18>And we'll show you show that.

1609
01:19:43.800 --> 01:19:46.279
<v Speaker 2>I bet a lot of times when your designers show up.

1610
01:19:46.680 --> 01:19:49.720
<v Speaker 2>It's funny you send out designers. I like that because

1611
01:19:49.840 --> 01:19:52.039
<v Speaker 2>people think they know what they want, but they don't

1612
01:19:52.079 --> 01:19:54.960
<v Speaker 2>know the different options. I bet a lot of times

1613
01:19:55.039 --> 01:19:59.279
<v Speaker 2>what they had envisioned is not what they end up with, Kyle,

1614
01:19:59.399 --> 01:20:02.279
<v Speaker 2>because they did. There you go, that's a perfect one. Tile.

1615
01:20:02.560 --> 01:20:05.600
<v Speaker 17>Yeah, most people think that tile is a solution, and

1616
01:20:05.920 --> 01:20:09.680
<v Speaker 17>it's just kind of a it's it's very rarely done today,

1617
01:20:09.800 --> 01:20:13.000
<v Speaker 17>even by most companies out there. Most companies are selling

1618
01:20:13.159 --> 01:20:16.920
<v Speaker 17>some type of solid surface product because it makes it

1619
01:20:17.399 --> 01:20:19.920
<v Speaker 17>easy to maintain better, it's easy to take care of,

1620
01:20:20.079 --> 01:20:23.560
<v Speaker 17>I mean, and it's so it's just so new, right,

1621
01:20:23.760 --> 01:20:25.760
<v Speaker 17>I mean, it's just looks great.

1622
01:20:25.680 --> 01:20:27.279
<v Speaker 18>It looks incredible. It really doesn't.

1623
01:20:27.279 --> 01:20:30.199
<v Speaker 17>So I recommend looking at all the different options, figure

1624
01:20:30.199 --> 01:20:33.199
<v Speaker 17>out a budget that makes sense. And again, we price

1625
01:20:33.279 --> 01:20:35.880
<v Speaker 17>our jobs to sell, not to keep. So you know,

1626
01:20:36.000 --> 01:20:38.359
<v Speaker 17>we're going to find a way to make a job

1627
01:20:38.439 --> 01:20:42.279
<v Speaker 17>affordable at all levels. And we know where those thresholds

1628
01:20:42.399 --> 01:20:44.439
<v Speaker 17>or propensity of investment should be.

1629
01:20:44.640 --> 01:20:46.800
<v Speaker 2>So I really like that, man. I like the way

1630
01:20:46.840 --> 01:20:49.119
<v Speaker 2>you guys put it all together. Now, would you say,

1631
01:20:49.159 --> 01:20:52.800
<v Speaker 2>you guys when they come out are pretty low intensity.

1632
01:20:53.239 --> 01:20:55.479
<v Speaker 2>In other words, you're not doing a real hard sale.

1633
01:20:55.680 --> 01:20:57.479
<v Speaker 18>Are a push Are we a pushy company?

1634
01:20:57.880 --> 01:20:57.920
<v Speaker 16>No?

1635
01:20:58.199 --> 01:20:59.359
<v Speaker 18>I think that by the time.

1636
01:20:59.760 --> 01:21:02.239
<v Speaker 17>We you know, we really tell folks, you know, you're

1637
01:21:02.239 --> 01:21:03.800
<v Speaker 17>gonna have to look at a couple of things. First,

1638
01:21:03.840 --> 01:21:05.359
<v Speaker 17>you have to have a product that you're gonna love,

1639
01:21:05.800 --> 01:21:08.199
<v Speaker 17>find a company you're gonna be comfortable with, and then

1640
01:21:08.359 --> 01:21:09.960
<v Speaker 17>you know, come up with a price that makes sense

1641
01:21:10.000 --> 01:21:13.079
<v Speaker 17>for everybody. And if it makes sense, generally people find

1642
01:21:13.359 --> 01:21:16.239
<v Speaker 17>a way to put it together while we're there, and

1643
01:21:16.359 --> 01:21:18.199
<v Speaker 17>that's real the way we work. And if it if

1644
01:21:18.239 --> 01:21:20.680
<v Speaker 17>it doesn't work, then we part as friends, you know,

1645
01:21:20.800 --> 01:21:23.199
<v Speaker 17>because you never know what may change down the road.

1646
01:21:23.399 --> 01:21:25.560
<v Speaker 2>Yeah, and so yeah, we Yeah, how long you guys

1647
01:21:25.640 --> 01:21:27.319
<v Speaker 2>been doing it? I know you've been on the referral

1648
01:21:27.399 --> 01:21:30.359
<v Speaker 2>list so many years I remember, But how long you've been.

1649
01:21:30.479 --> 01:21:33.359
<v Speaker 17>Well, the business we've been in businesses nineteen ninety six.

1650
01:21:33.479 --> 01:21:37.399
<v Speaker 17>We've been centric to bathrooms since two thousand and seven,

1651
01:21:37.760 --> 01:21:38.680
<v Speaker 17>two thousand and seven.

1652
01:21:38.920 --> 01:21:41.600
<v Speaker 2>Wow. So yeah, And so I like the fact you

1653
01:21:41.920 --> 01:21:44.520
<v Speaker 2>just look at that, right, I mean I really do,

1654
01:21:44.640 --> 01:21:46.920
<v Speaker 2>because a lot of people do everything right. I mean,

1655
01:21:47.000 --> 01:21:49.479
<v Speaker 2>let's just face it, everything right. I like the fact

1656
01:21:49.560 --> 01:21:52.520
<v Speaker 2>you're just in that one space and a house, right,

1657
01:21:53.000 --> 01:21:53.720
<v Speaker 2>that's pretty cool.

1658
01:21:53.840 --> 01:21:56.640
<v Speaker 17>Actually, Well, the nice thing about that is you get

1659
01:21:56.880 --> 01:22:00.319
<v Speaker 17>an expert. That's doing that project they're not doing. Does

1660
01:22:00.359 --> 01:22:02.880
<v Speaker 17>one day at deck the next I think I've.

1661
01:22:02.760 --> 01:22:05.039
<v Speaker 2>Seen you on didn't you guys? Don't you guys do

1662
01:22:06.000 --> 01:22:08.640
<v Speaker 2>some of those news shows like on Channel seven or Fox?

1663
01:22:09.119 --> 01:22:11.359
<v Speaker 2>I think I've seen you and possibly your wife with you.

1664
01:22:11.840 --> 01:22:12.079
<v Speaker 18>Yes?

1665
01:22:12.199 --> 01:22:12.640
<v Speaker 2>Is that right?

1666
01:22:12.760 --> 01:22:16.640
<v Speaker 18>The better half? Yes? Absolutely, she makes us look good.

1667
01:22:16.840 --> 01:22:18.039
<v Speaker 2>Yeah, that's really cool man.

1668
01:22:18.479 --> 01:22:18.760
<v Speaker 18>Thank you.

1669
01:22:19.039 --> 01:22:21.159
<v Speaker 2>So check it out, folks, you guys want them to

1670
01:22:21.199 --> 01:22:23.039
<v Speaker 2>come out, get a bit on that. I would do

1671
01:22:23.119 --> 01:22:26.399
<v Speaker 2>it three oh three, nine oh four, two thousand, three

1672
01:22:26.520 --> 01:22:29.399
<v Speaker 2>oh three, nine oh four, two thousand, you know, really,

1673
01:22:30.319 --> 01:22:34.199
<v Speaker 2>last question, I would say, the bathroom in the kitchen

1674
01:22:34.279 --> 01:22:36.680
<v Speaker 2>are two areas in the house. Now, I'm not saying

1675
01:22:36.720 --> 01:22:39.359
<v Speaker 2>you'll pull the exact amount out. In other words, you

1676
01:22:39.439 --> 01:22:42.199
<v Speaker 2>got a fifty thousand dollars beautiful bathroom, you put a

1677
01:22:42.239 --> 01:22:45.359
<v Speaker 2>steam shower in all this. I'm saying you might not

1678
01:22:45.520 --> 01:22:48.159
<v Speaker 2>build the value of the home by fifty but I

1679
01:22:48.279 --> 01:22:50.840
<v Speaker 2>bet you build it by pretty damn close. I think

1680
01:22:50.880 --> 01:22:53.479
<v Speaker 2>it's one of the two areas in the house. Maybe

1681
01:22:53.520 --> 01:22:56.079
<v Speaker 2>a basement too, but two areas in the house. And

1682
01:22:56.199 --> 01:22:58.199
<v Speaker 2>when I go look for a house and my wife's

1683
01:22:58.279 --> 01:23:02.399
<v Speaker 2>with me, especially she's looking at the kitchen she's looking

1684
01:23:02.479 --> 01:23:05.960
<v Speaker 2>at that master bathroom and the master closet quite frankly.

1685
01:23:06.079 --> 01:23:08.399
<v Speaker 2>But I think it's one of the two items where

1686
01:23:08.560 --> 01:23:11.119
<v Speaker 2>you can get pretty close to your investment. I mean,

1687
01:23:11.159 --> 01:23:13.960
<v Speaker 2>if you use a company like you that's got great pricing.

1688
01:23:14.399 --> 01:23:16.920
<v Speaker 2>So if you use a good company and the job

1689
01:23:17.079 --> 01:23:19.600
<v Speaker 2>is done right like these guys do, I think it

1690
01:23:19.720 --> 01:23:22.520
<v Speaker 2>builds that value you put into it. Maybe not one

1691
01:23:22.600 --> 01:23:24.760
<v Speaker 2>hundred percent, but close. What do you think?

1692
01:23:25.079 --> 01:23:28.520
<v Speaker 17>Well, you know, the best analogy I can I can

1693
01:23:28.640 --> 01:23:32.119
<v Speaker 17>give consumers is that when you're looking at doing bathroom models,

1694
01:23:32.239 --> 01:23:36.359
<v Speaker 17>you typically the home valuation on the bathrooms usually about.

1695
01:23:36.119 --> 01:23:37.359
<v Speaker 18>Eighteen to twenty two percent.

1696
01:23:37.840 --> 01:23:40.359
<v Speaker 17>So as long as you can keep your budget on

1697
01:23:40.520 --> 01:23:44.239
<v Speaker 17>your bathroom your model projects wrapped around that number based

1698
01:23:44.279 --> 01:23:45.760
<v Speaker 17>off the value of your home.

1699
01:23:46.199 --> 01:23:48.960
<v Speaker 2>Then that's where it is. Yeah, you're saying that's the math.

1700
01:23:49.199 --> 01:23:52.000
<v Speaker 17>Yeah, that's the math that most real estate agents would

1701
01:23:52.000 --> 01:23:52.680
<v Speaker 17>would provide.

1702
01:23:52.720 --> 01:23:55.039
<v Speaker 2>Do you ever have people come in, like, we've redone

1703
01:23:55.079 --> 01:23:59.880
<v Speaker 2>every bathroom in our house at this point, everyone right,

1704
01:24:01.119 --> 01:24:02.920
<v Speaker 2>and we did them one at a time. Do you

1705
01:24:02.960 --> 01:24:05.840
<v Speaker 2>ever have people come in and say, hey, this half bath,

1706
01:24:06.079 --> 01:24:09.600
<v Speaker 2>the kids bathroom upstairs, and the master, let's just knock

1707
01:24:09.640 --> 01:24:11.760
<v Speaker 2>it out. I mean, does that happen or generally not?

1708
01:24:12.560 --> 01:24:13.399
<v Speaker 18>So two things.

1709
01:24:13.640 --> 01:24:15.760
<v Speaker 17>Yes, we have a lot of customers that will help

1710
01:24:15.880 --> 01:24:18.880
<v Speaker 17>us do all their bathrooms. They'll they'll make agreements to

1711
01:24:18.960 --> 01:24:19.359
<v Speaker 17>do them all.

1712
01:24:19.520 --> 01:24:19.800
<v Speaker 18>Got it.

1713
01:24:19.880 --> 01:24:22.920
<v Speaker 17>We will never pull down your home more than one

1714
01:24:22.960 --> 01:24:25.720
<v Speaker 17>bathroom at a time. Yeah, Okay, we've lest some slury.

1715
01:24:25.920 --> 01:24:27.760
<v Speaker 2>I got to be able to go. You gotta go,

1716
01:24:27.920 --> 01:24:31.119
<v Speaker 2>you gotta go. Yeah, No, that's that's uh, yeah, that's

1717
01:24:31.159 --> 01:24:32.960
<v Speaker 2>pretty good. I believe you guys do so.

1718
01:24:33.199 --> 01:24:33.479
<v Speaker 18>Thank you.

1719
01:24:33.760 --> 01:24:36.960
<v Speaker 2>Listen to anybody out there, seriously, if you've been thinking

1720
01:24:37.039 --> 01:24:40.720
<v Speaker 2>about it, you might be shocked. Imagine your wife's face

1721
01:24:41.960 --> 01:24:46.319
<v Speaker 2>when she comes home and someone from renew Home Innovations

1722
01:24:46.439 --> 01:24:49.520
<v Speaker 2>is there and you're talking about getting that bathroom done

1723
01:24:49.560 --> 01:24:52.960
<v Speaker 2>and getting a quote. Think of the smile on the face.

1724
01:24:53.600 --> 01:24:56.319
<v Speaker 2>I mean literally, it's like crazy, I waited so long

1725
01:24:56.439 --> 01:25:00.439
<v Speaker 2>on our master. I shouldn't have waited so long, Simply,

1726
01:25:00.520 --> 01:25:03.600
<v Speaker 2>I shouldn't have and we did. But I should have

1727
01:25:03.640 --> 01:25:05.560
<v Speaker 2>done it ten years ago when we bought the house.

1728
01:25:05.840 --> 01:25:06.039
<v Speaker 18>Yeah.

1729
01:25:06.039 --> 01:25:08.600
<v Speaker 2>I think a lot of people make that mistake, you know.

1730
01:25:08.720 --> 01:25:09.920
<v Speaker 18>And it's interesting you say that.

1731
01:25:11.279 --> 01:25:13.439
<v Speaker 17>One of the things that we look at is, you know,

1732
01:25:13.680 --> 01:25:16.560
<v Speaker 17>what does the experience look like for for your wife,

1733
01:25:16.600 --> 01:25:18.680
<v Speaker 17>for example, you know what's important to her. I mean,

1734
01:25:19.239 --> 01:25:22.720
<v Speaker 17>I know that when I redid my own bathroom, one

1735
01:25:22.720 --> 01:25:24.239
<v Speaker 17>of the things that I really wanted to hit on

1736
01:25:25.039 --> 01:25:27.600
<v Speaker 17>was make sure I had proper lighting. Yeah, so that

1737
01:25:28.119 --> 01:25:30.640
<v Speaker 17>you know, she could have a you know, a nice

1738
01:25:30.680 --> 01:25:32.840
<v Speaker 17>experience getting ready from the mornings like that. So I

1739
01:25:33.239 --> 01:25:35.000
<v Speaker 17>so I made sure that we had proper lighting. But

1740
01:25:35.079 --> 01:25:37.359
<v Speaker 17>when with the bathrooms, I mean, there's just there's so

1741
01:25:37.439 --> 01:25:40.039
<v Speaker 17>many things you can do to create a spalight.

1742
01:25:40.079 --> 01:25:43.640
<v Speaker 2>Like experience that that's the most incredible part. We used

1743
01:25:43.640 --> 01:25:46.720
<v Speaker 2>our steam shower all the time. Man, Yeah, so live it.

1744
01:25:46.920 --> 01:25:49.960
<v Speaker 2>But these guys three three, nine oh four, two thousand, Now, look,

1745
01:25:50.000 --> 01:25:51.439
<v Speaker 2>I got a couple of things going here. We got

1746
01:25:51.560 --> 01:25:53.960
<v Speaker 2>to take a break. Guys got a problem with the

1747
01:25:54.079 --> 01:25:57.479
<v Speaker 2>jeep Cherokee. But before that, Steve's got a problem with

1748
01:25:57.560 --> 01:26:02.359
<v Speaker 2>American restoration. They're on our referral lit And I'm to

1749
01:26:02.479 --> 01:26:04.359
<v Speaker 2>the point now where we're just going to handle this

1750
01:26:04.520 --> 01:26:06.840
<v Speaker 2>on air. I'm going to see where they're both coming from.

1751
01:26:06.920 --> 01:26:10.159
<v Speaker 2>But I gotta be honest, I think they both have points.

1752
01:26:10.239 --> 01:26:13.119
<v Speaker 2>But I'm a little I'm a little upset that I'm

1753
01:26:13.159 --> 01:26:16.520
<v Speaker 2>still getting phone calls on this after I got involved

1754
01:26:16.600 --> 01:26:20.439
<v Speaker 2>weeks ago. Here's where I think we left off. Rock,

1755
01:26:21.159 --> 01:26:25.039
<v Speaker 2>who is the owner of American Restoration, said he was

1756
01:26:25.119 --> 01:26:27.920
<v Speaker 2>going to go ahead and basically give this guy one

1757
01:26:28.000 --> 01:26:31.239
<v Speaker 2>hundred percent guarantee that if he didn't like the job

1758
01:26:31.319 --> 01:26:33.359
<v Speaker 2>when it was done. And this is a pretty big job.

1759
01:26:33.439 --> 01:26:36.159
<v Speaker 2>The scope of work I think's over one hundred thousand.

1760
01:26:36.199 --> 01:26:38.399
<v Speaker 2>I'm not even sure on the full amount, but it's

1761
01:26:38.439 --> 01:26:41.439
<v Speaker 2>got to do with finishing up the restoration and then rebuilding,

1762
01:26:41.680 --> 01:26:44.760
<v Speaker 2>and it's an entire house. And he offered the guy

1763
01:26:45.199 --> 01:26:49.359
<v Speaker 2>a guarantee, a one hundred percent guarantee Rock set and

1764
01:26:49.479 --> 01:26:51.960
<v Speaker 2>I told Steve, well, my god, you got to do that.

1765
01:26:52.079 --> 01:26:54.079
<v Speaker 2>Why wouldn't you do that. He's going to do one

1766
01:26:54.159 --> 01:26:56.640
<v Speaker 2>hundred two hundred, three hundred thousand dollars worth of work,

1767
01:26:56.880 --> 01:26:59.880
<v Speaker 2>and he says, if you're not one hundred percent satisfied,

1768
01:27:00.199 --> 01:27:02.880
<v Speaker 2>he's going to refund the money. Well, I found that

1769
01:27:03.000 --> 01:27:06.000
<v Speaker 2>insane that Rock would even offer that. So my idea

1770
01:27:06.039 --> 01:27:08.279
<v Speaker 2>at that point was, Steve, I don't know how you

1771
01:27:08.399 --> 01:27:10.760
<v Speaker 2>have a choice not to take it. Have him putting

1772
01:27:10.800 --> 01:27:13.359
<v Speaker 2>it on the contract instead of just in the text,

1773
01:27:13.720 --> 01:27:16.560
<v Speaker 2>and let's move forward, and I thought all was said

1774
01:27:16.640 --> 01:27:19.039
<v Speaker 2>and done up until what time did he leave a

1775
01:27:19.119 --> 01:27:20.359
<v Speaker 2>message this time? Kelly?

1776
01:27:22.600 --> 01:27:22.920
<v Speaker 10>It was.

1777
01:27:24.600 --> 01:27:27.199
<v Speaker 2>I know the guy. So first of all, on Steve's side,

1778
01:27:27.600 --> 01:27:30.560
<v Speaker 2>I will say this, he doesn't get off work till eleven,

1779
01:27:30.680 --> 01:27:32.720
<v Speaker 2>so he's not like the rest of us. But he

1780
01:27:32.880 --> 01:27:36.199
<v Speaker 2>left the message here at three forty five. And basically

1781
01:27:36.279 --> 01:27:38.680
<v Speaker 2>what did the message say. I haven't heard from either

1782
01:27:38.760 --> 01:27:41.359
<v Speaker 2>of them for weeks. I, honest to God, told Rock,

1783
01:27:41.640 --> 01:27:44.479
<v Speaker 2>you're crazy. Give the guy his money back, giving them

1784
01:27:44.560 --> 01:27:47.359
<v Speaker 2>that guarantee, you're gonna end up losing hundreds of thousands

1785
01:27:47.399 --> 01:27:49.359
<v Speaker 2>of bucks if you have it to pay him back.

1786
01:27:49.479 --> 01:27:50.399
<v Speaker 14>Well, let's hear from them.

1787
01:27:50.600 --> 01:27:52.159
<v Speaker 2>Well we are going to hear from him. But what

1788
01:27:52.319 --> 01:27:54.960
<v Speaker 2>time did he leave that message? Three forty five? But

1789
01:27:55.119 --> 01:27:57.319
<v Speaker 2>it was yesterday or tonight or today?

1790
01:27:57.600 --> 01:27:59.760
<v Speaker 14>However the hell that looks eal leave morning today?

1791
01:28:00.000 --> 01:28:00.279
<v Speaker 2>All right?

1792
01:28:00.319 --> 01:28:08.039
<v Speaker 13>Everybody, hold on, go with a sure thing Denver's Best

1793
01:28:08.119 --> 01:28:10.960
<v Speaker 13>roofer Excel roofing dot com. You don't pay a cent

1794
01:28:11.199 --> 01:28:17.239
<v Speaker 13>until you're content. Time for an insurance check up free,

1795
01:28:17.359 --> 01:28:21.039
<v Speaker 13>no obligation. In comparison, call Compass insurance. Pay too much

1796
01:28:21.199 --> 01:28:24.119
<v Speaker 13>your coverage at dozens of insurance companies find out now

1797
01:28:24.239 --> 01:28:25.720
<v Speaker 13>three oh three, seven to seven to one.

1798
01:28:25.840 --> 01:28:26.079
<v Speaker 2>Help.

1799
01:28:26.279 --> 01:28:28.920
<v Speaker 13>You'll think you're his only customer when you choose Frank

1800
01:28:29.000 --> 01:28:31.399
<v Speaker 13>durand the real estate man dot com to list your

1801
01:28:31.479 --> 01:28:34.560
<v Speaker 13>home with Remax Alliance. Three oh three nine two zero

1802
01:28:34.720 --> 01:28:35.640
<v Speaker 13>sixteen twenty two.

1803
01:28:41.319 --> 01:28:43.880
<v Speaker 2>All right, three oh three seven one three eight two

1804
01:28:44.000 --> 01:28:46.159
<v Speaker 2>five five. By the way, this hour brought to you

1805
01:28:47.399 --> 01:28:49.960
<v Speaker 2>Bye Paul the waterman he was in yesterday. I know

1806
01:28:50.119 --> 01:28:53.479
<v Speaker 2>of no other company, no other plumbing company or water

1807
01:28:53.640 --> 01:28:56.279
<v Speaker 2>system that can get rid of the chlorines, soften the water,

1808
01:28:56.760 --> 01:28:59.800
<v Speaker 2>get rid of the p fives, get rid of every

1809
01:29:00.079 --> 01:29:02.159
<v Speaker 2>bad thing basically in the water. I think you said

1810
01:29:02.279 --> 01:29:05.000
<v Speaker 2>ninety nine point nine percent. It's a whole house system

1811
01:29:05.079 --> 01:29:08.520
<v Speaker 2>under thirty seven hundred dollars. That's a special for this month,

1812
01:29:09.199 --> 01:29:12.359
<v Speaker 2>and it's a good time to get it, simple as that,

1813
01:29:12.840 --> 01:29:16.439
<v Speaker 2>if you've been thinking about it. We're talking two thirds

1814
01:29:17.039 --> 01:29:20.479
<v Speaker 2>lower than the competition. Other people charged ten to fifteen

1815
01:29:20.600 --> 01:29:25.079
<v Speaker 2>thousand for that. Paul thewaterman at waterpros dot net. Waterpros

1816
01:29:25.119 --> 01:29:30.359
<v Speaker 2>dot net only thirty seven hundred dollars for that entire system.

1817
01:29:30.640 --> 01:29:32.720
<v Speaker 2>You're going to love these guys, all right now. I'm

1818
01:29:32.760 --> 01:29:36.359
<v Speaker 2>going to go to Steve Hey Steve, I swear I

1819
01:29:36.520 --> 01:29:39.159
<v Speaker 2>thought we had this thing done. I have not heard

1820
01:29:39.239 --> 01:29:42.760
<v Speaker 2>from you for a decent period of time, maybe a week,

1821
01:29:42.880 --> 01:29:46.199
<v Speaker 2>two weeks. I forget right off. I thought we left

1822
01:29:46.279 --> 01:29:49.880
<v Speaker 2>it where Rock was going to go ahead like his

1823
01:29:50.079 --> 01:29:53.680
<v Speaker 2>tech said, and give you a one hundred percent satisfaction

1824
01:29:53.920 --> 01:29:59.159
<v Speaker 2>guarantee or else you would get a full refund. And

1825
01:29:59.520 --> 01:30:01.720
<v Speaker 2>I thought you were going to have him put that

1826
01:30:01.880 --> 01:30:04.479
<v Speaker 2>into the contract and then you guys were going to

1827
01:30:04.560 --> 01:30:07.000
<v Speaker 2>move forward. The next thing I know, we got a

1828
01:30:07.079 --> 01:30:10.520
<v Speaker 2>message here early this morning. So where are we at

1829
01:30:10.640 --> 01:30:12.560
<v Speaker 2>with everything that didn't work out?

1830
01:30:14.319 --> 01:30:14.479
<v Speaker 20>Well?

1831
01:30:14.600 --> 01:30:17.079
<v Speaker 16>First of all, he didn't want to put it in writing,

1832
01:30:17.159 --> 01:30:19.760
<v Speaker 16>and I told him, put in writing, you sign it,

1833
01:30:20.000 --> 01:30:21.640
<v Speaker 16>Paul Flanet, my Tennial'll sign it.

1834
01:30:22.079 --> 01:30:22.840
<v Speaker 15>They didn't want to do that.

1835
01:30:23.319 --> 01:30:25.039
<v Speaker 12>He's pretty much ghosted me ever since.

1836
01:30:25.520 --> 01:30:26.960
<v Speaker 2>He hasn't spent one dollar.

1837
01:30:26.800 --> 01:30:27.399
<v Speaker 1>On my job.

1838
01:30:28.159 --> 01:30:30.479
<v Speaker 2>All right, Steve, Steve, Steve, We're going to do this

1839
01:30:30.600 --> 01:30:33.319
<v Speaker 2>in a fair manner. So I asked you the question, now,

1840
01:30:33.399 --> 01:30:38.159
<v Speaker 2>hold on, hey, Rock, pretty straightforward, you made him that offer.

1841
01:30:38.279 --> 01:30:41.279
<v Speaker 2>He decided to take it the one hundred percent guarantee

1842
01:30:42.279 --> 01:30:45.119
<v Speaker 2>or else you'd give him every dime back, which I

1843
01:30:45.279 --> 01:30:49.960
<v Speaker 2>thought was absolutely insane for any contractor or anybody to

1844
01:30:50.079 --> 01:30:53.760
<v Speaker 2>ever do, because you already know you can't satisfy this guy.

1845
01:30:54.039 --> 01:30:56.640
<v Speaker 2>But you did make him the offer. So what happened

1846
01:30:56.680 --> 01:30:56.880
<v Speaker 2>with that?

1847
01:30:58.359 --> 01:31:00.399
<v Speaker 5>We you know, originally he said he was going to

1848
01:31:00.439 --> 01:31:01.880
<v Speaker 5>write the contract, and I told him.

1849
01:31:01.960 --> 01:31:03.039
<v Speaker 15>We'll write the contract.

1850
01:31:03.479 --> 01:31:07.199
<v Speaker 5>This is a very detailed type of thing that you know,

1851
01:31:07.399 --> 01:31:11.359
<v Speaker 5>we're writing the contract and mister, mister read respond.

1852
01:31:14.239 --> 01:31:16.560
<v Speaker 15>Steve, wait a sec let me respond, Let me respond,

1853
01:31:16.960 --> 01:31:19.920
<v Speaker 15>so last name? Excuse me?

1854
01:31:20.800 --> 01:31:21.119
<v Speaker 2>Steve?

1855
01:31:21.920 --> 01:31:25.439
<v Speaker 5>Steve, he responds, or had he attacked in such a

1856
01:31:25.560 --> 01:31:30.199
<v Speaker 5>violent manner that communicating with him is very very very difficult.

1857
01:31:30.640 --> 01:31:34.479
<v Speaker 5>You know, little things, little communications, little steps are hard

1858
01:31:34.560 --> 01:31:34.920
<v Speaker 5>to make.

1859
01:31:35.359 --> 01:31:39.520
<v Speaker 2>Because rock, are you willing to put that rock? Here's

1860
01:31:39.560 --> 01:31:41.800
<v Speaker 2>where I madam, are you willing to put that guarantee

1861
01:31:41.840 --> 01:31:42.479
<v Speaker 2>in the contract?

1862
01:31:43.560 --> 01:31:44.720
<v Speaker 15>I'll put it in the contract.

1863
01:31:45.039 --> 01:31:46.119
<v Speaker 5>Just we're going to take the time.

1864
01:31:46.239 --> 01:31:47.840
<v Speaker 15>We have to take the time to write it out.

1865
01:31:48.079 --> 01:31:50.960
<v Speaker 5>Since that it's very clear, and that doesn't that doesn't

1866
01:31:51.039 --> 01:31:51.760
<v Speaker 5>happen overnight.

1867
01:31:52.279 --> 01:31:56.600
<v Speaker 15>We're not we're not going to write something. We're not

1868
01:31:56.680 --> 01:31:58.199
<v Speaker 15>going to write something that you know.

1869
01:31:58.279 --> 01:32:01.199
<v Speaker 5>We can't we can't put write in order, we can't Bill.

1870
01:32:01.520 --> 01:32:03.520
<v Speaker 15>Oh, that's impossible to meet, Steve.

1871
01:32:03.880 --> 01:32:05.920
<v Speaker 2>Steve, I'm going to end up having to put you

1872
01:32:06.039 --> 01:32:08.760
<v Speaker 2>on hold, man, So just just hold on. You're just

1873
01:32:09.439 --> 01:32:12.159
<v Speaker 2>you got to give him his shot at this. I mean,

1874
01:32:12.239 --> 01:32:15.479
<v Speaker 2>I don't know what else to say. And basically, I'm

1875
01:32:15.520 --> 01:32:17.880
<v Speaker 2>going to read what you put to both of us, Rock,

1876
01:32:18.399 --> 01:32:20.680
<v Speaker 2>and I mean, it was about as straightforward as it

1877
01:32:20.800 --> 01:32:24.239
<v Speaker 2>can get, and I apologized everybody. But it takes me

1878
01:32:24.319 --> 01:32:27.159
<v Speaker 2>a second to find it because between the two of them,

1879
01:32:27.199 --> 01:32:30.119
<v Speaker 2>I've got seven hundred and fifty eight thousand texts. Here's

1880
01:32:30.199 --> 01:32:34.119
<v Speaker 2>what you put mister, or I'll just say, Steve, we'll

1881
01:32:34.159 --> 01:32:37.800
<v Speaker 2>do the job. If you're not one hundred percent satisfied

1882
01:32:37.880 --> 01:32:41.600
<v Speaker 2>in the end, we'll refund every dime. And I called

1883
01:32:41.680 --> 01:32:44.479
<v Speaker 2>you or I texted you. I forget and I said,

1884
01:32:44.479 --> 01:32:47.680
<v Speaker 2>what are you crazy? Rock? How would you possibly satisfy

1885
01:32:47.800 --> 01:32:51.319
<v Speaker 2>this guy? You could do everything correctly, and at the end,

1886
01:32:51.760 --> 01:32:54.439
<v Speaker 2>there is no possible way he's going to be satisfied.

1887
01:32:54.640 --> 01:32:58.079
<v Speaker 2>The guy can't stand you and Rock, to be honest,

1888
01:32:58.199 --> 01:33:00.319
<v Speaker 2>if you've got a couple grand tied up into this

1889
01:33:00.760 --> 01:33:03.720
<v Speaker 2>or three grand or whatever it is, I would keep

1890
01:33:03.840 --> 01:33:06.600
<v Speaker 2>that and refund him the rest and get him out

1891
01:33:06.640 --> 01:33:08.800
<v Speaker 2>of my life. For the life of me, why won't

1892
01:33:08.840 --> 01:33:11.119
<v Speaker 2>you just do that? He doesn't want to do business

1893
01:33:11.239 --> 01:33:14.680
<v Speaker 2>with you, and honestly, he's calling and texting me constantly.

1894
01:33:15.000 --> 01:33:17.439
<v Speaker 2>I don't understand why this is an issue. And then

1895
01:33:17.520 --> 01:33:21.239
<v Speaker 2>if you don't want to do that refund his sixteen thousand,

1896
01:33:21.520 --> 01:33:24.239
<v Speaker 2>then why don't you put in writing exactly what you said,

1897
01:33:24.600 --> 01:33:26.079
<v Speaker 2>because now he's stuck on that.

1898
01:33:28.239 --> 01:33:31.880
<v Speaker 5>Right and I want you But that's a very detailed thing.

1899
01:33:31.800 --> 01:33:34.319
<v Speaker 2>That we have to that is not a detailed statement.

1900
01:33:34.439 --> 01:33:36.960
<v Speaker 2>Rock Listen, man, I've known you for years. I've never

1901
01:33:37.079 --> 01:33:40.039
<v Speaker 2>had an issue with anything you guys have done. But

1902
01:33:40.199 --> 01:33:41.840
<v Speaker 2>for the life of me, I don't know why this

1903
01:33:41.960 --> 01:33:45.800
<v Speaker 2>one's falling apart. But this is not There's nothing detailed

1904
01:33:45.840 --> 01:33:49.279
<v Speaker 2>about this. It says Steve will do the job. If

1905
01:33:49.319 --> 01:33:52.560
<v Speaker 2>you're not one hundred percent satisfied in the end, we'll

1906
01:33:52.640 --> 01:33:56.039
<v Speaker 2>refund every time. What do you mean by detailed? Do

1907
01:33:56.079 --> 01:33:58.960
<v Speaker 2>you want to break down the meaning of satisfied? What

1908
01:33:59.039 --> 01:34:00.359
<v Speaker 2>are you talking about out there?

1909
01:34:02.000 --> 01:34:02.199
<v Speaker 7>Yeah?

1910
01:34:03.079 --> 01:34:06.760
<v Speaker 2>Okay, but that's that's not what it says. I mean. Listen,

1911
01:34:06.880 --> 01:34:09.680
<v Speaker 2>you guys, are you know you're you're kind of outsiders

1912
01:34:09.760 --> 01:34:11.439
<v Speaker 2>on this. You don't get to text you're not in

1913
01:34:11.520 --> 01:34:14.159
<v Speaker 2>the middle. I've read this, I've showed this to you. Dmitri,

1914
01:34:14.680 --> 01:34:15.800
<v Speaker 2>What are you thinking right now?

1915
01:34:16.000 --> 01:34:18.239
<v Speaker 9>I think it's pretty easy for me if I would

1916
01:34:18.359 --> 01:34:22.279
<v Speaker 9>just want to cut bait and go. I mean, Rock,

1917
01:34:23.439 --> 01:34:25.760
<v Speaker 9>there's no way you guys are going to repair this relationship.

1918
01:34:25.880 --> 01:34:27.800
<v Speaker 9>This is just going to keep going and going and going.

1919
01:34:27.840 --> 01:34:30.239
<v Speaker 2>Why not take what you have, go on job Rock

1920
01:34:30.359 --> 01:34:31.479
<v Speaker 2>and refund.

1921
01:34:31.079 --> 01:34:34.880
<v Speaker 8>The rest you Also, if he's not one hundred percent satisfied,

1922
01:34:35.239 --> 01:34:37.880
<v Speaker 8>there has to be a way to mediate. Someone's got

1923
01:34:38.000 --> 01:34:40.279
<v Speaker 8>to say this is a false claim with this is

1924
01:34:40.319 --> 01:34:41.279
<v Speaker 8>a legitimate claim.

1925
01:34:41.600 --> 01:34:44.159
<v Speaker 2>To say I know one hundred percent satisfied means that

1926
01:34:44.239 --> 01:34:46.439
<v Speaker 2>if I go into a restaurant says you're not one

1927
01:34:46.520 --> 01:34:50.199
<v Speaker 2>hundred percent satisfied with that steak, it's free. All I

1928
01:34:50.279 --> 01:34:52.199
<v Speaker 2>got to do is say I'm not satisfied. Now I

1929
01:34:52.279 --> 01:34:55.479
<v Speaker 2>got a free steak. It's an absurdity. People will take

1930
01:34:55.520 --> 01:34:58.359
<v Speaker 2>advantage of that all the time, and Steve will take

1931
01:34:58.399 --> 01:35:00.680
<v Speaker 2>advantage of that. I have no doubt about it. But

1932
01:35:01.039 --> 01:35:03.000
<v Speaker 2>I go back to what Dimitri said. You know what,

1933
01:35:03.199 --> 01:35:05.319
<v Speaker 2>Nick Fox, I hate to drag you into this. You're

1934
01:35:05.359 --> 01:35:08.199
<v Speaker 2>in as a guest, but you've done ten thousand jobs.

1935
01:35:08.239 --> 01:35:11.600
<v Speaker 2>You've told me ten thousand remodels, you've dealt with someone

1936
01:35:11.720 --> 01:35:14.199
<v Speaker 2>like Steve, and I don't even know if Steve. I'm

1937
01:35:14.239 --> 01:35:16.039
<v Speaker 2>not even saying Steve's the whole problem.

1938
01:35:16.199 --> 01:35:16.359
<v Speaker 10>Rock.

1939
01:35:16.439 --> 01:35:19.640
<v Speaker 2>You did start the job late and there was some issues.

1940
01:35:19.840 --> 01:35:21.399
<v Speaker 2>But for the life of me, what do you make

1941
01:35:21.520 --> 01:35:21.680
<v Speaker 2>of this?

1942
01:35:22.439 --> 01:35:25.920
<v Speaker 17>Well, if trusty, I wouldn't want to be in someone's

1943
01:35:26.560 --> 01:35:29.840
<v Speaker 17>home or property if they didn't want me there.

1944
01:35:30.079 --> 01:35:34.000
<v Speaker 2>And these guys are like fire and water at this point.

1945
01:35:34.680 --> 01:35:39.079
<v Speaker 18>I would definitely, uh, I would definitely do whatever it takes.

1946
01:35:39.720 --> 01:35:43.079
<v Speaker 2>Two, why do you want to deal with this guy?

1947
01:35:43.159 --> 01:35:46.399
<v Speaker 2>What's your hesitancy? If you have some money in it,

1948
01:35:46.840 --> 01:35:49.960
<v Speaker 2>then fine, subtracted. Just give him an itemized list. Here,

1949
01:35:50.239 --> 01:35:53.159
<v Speaker 2>here's ten hours of my time I spent talking to

1950
01:35:53.279 --> 01:35:56.239
<v Speaker 2>somebody or whatever it is, and then refund them the rest.

1951
01:35:56.359 --> 01:35:58.159
<v Speaker 2>What is the hesitancy.

1952
01:36:00.239 --> 01:36:00.640
<v Speaker 10>Of over?

1953
01:36:00.800 --> 01:36:02.520
<v Speaker 15>You know, we've been with this projects from the get

1954
01:36:02.560 --> 01:36:03.800
<v Speaker 15>go for over a year and a half.

1955
01:36:04.640 --> 01:36:08.399
<v Speaker 5>I understand what, mister, what Steve has gone through. We

1956
01:36:08.560 --> 01:36:10.399
<v Speaker 5>want we want we want to be able to come

1957
01:36:10.479 --> 01:36:13.640
<v Speaker 5>back and show the show that we can do we

1958
01:36:13.760 --> 01:36:17.720
<v Speaker 5>can handle difficult problems, because I've had more difficult problems

1959
01:36:18.239 --> 01:36:21.439
<v Speaker 5>that that we've we've been successful on and I want

1960
01:36:21.560 --> 01:36:23.880
<v Speaker 5>more than anything to come back on the radio and

1961
01:36:24.239 --> 01:36:27.640
<v Speaker 5>show that we've helped Steve get back into his home

1962
01:36:27.920 --> 01:36:31.119
<v Speaker 5>and that his home is in a little condition, and

1963
01:36:31.239 --> 01:36:33.520
<v Speaker 5>that we've done the work. You know, I don't back

1964
01:36:33.560 --> 01:36:35.720
<v Speaker 5>you know, I'm an American soldier and we don't back

1965
01:36:35.800 --> 01:36:36.479
<v Speaker 5>down from a fight.

1966
01:36:37.039 --> 01:36:41.119
<v Speaker 2>You know, rock for the life. I can't force you

1967
01:36:41.239 --> 01:36:44.359
<v Speaker 2>to do it. I think you're I I think there's

1968
01:36:44.399 --> 01:36:46.520
<v Speaker 2>something wrong. Honestly, God, I'm going to tell you my

1969
01:36:46.600 --> 01:36:49.359
<v Speaker 2>gut feeling. I think there's something going on here. Do

1970
01:36:49.439 --> 01:36:51.760
<v Speaker 2>you even have his money? Have you held that sixteen

1971
01:36:51.840 --> 01:36:53.359
<v Speaker 2>thousand in trust for his job?

1972
01:36:54.640 --> 01:36:55.560
<v Speaker 1>Yes, we have the money.

1973
01:36:55.600 --> 01:36:58.560
<v Speaker 15>Well, we'll give it back. We we we have the money.

1974
01:36:58.960 --> 01:37:00.880
<v Speaker 15>We just want to want to finish the job.

1975
01:37:00.960 --> 01:37:03.720
<v Speaker 2>He doesn't want you to finish the job. This is insane.

1976
01:37:04.079 --> 01:37:06.640
<v Speaker 2>He is saying you're charging a lot more for different

1977
01:37:06.720 --> 01:37:09.239
<v Speaker 2>tests than he can get anywhere else. I don't know

1978
01:37:09.359 --> 01:37:12.520
<v Speaker 2>the validity of that, but I'm telling you, I just

1979
01:37:12.760 --> 01:37:14.920
<v Speaker 2>why don't you part ways? Would you do that for me?

1980
01:37:15.159 --> 01:37:17.920
<v Speaker 2>Would you guys part ways and refund him whatever he

1981
01:37:18.079 --> 01:37:20.439
<v Speaker 2>needs to be refunded, minus what you've done.

1982
01:37:23.600 --> 01:37:25.720
<v Speaker 5>I would like to talk to Sam and his lawyer.

1983
01:37:27.159 --> 01:37:27.840
<v Speaker 7>Before we do that.

1984
01:37:28.119 --> 01:37:31.640
<v Speaker 15>Making promises, you know, just off the hip like this, or.

1985
01:37:31.680 --> 01:37:34.319
<v Speaker 5>Making you know, statements off the hips. I don't think

1986
01:37:34.359 --> 01:37:35.520
<v Speaker 5>it's a really good.

1987
01:37:35.359 --> 01:37:35.760
<v Speaker 15>Thing to do.

1988
01:37:36.920 --> 01:37:40.399
<v Speaker 5>I would like to sit down with him reasonably and

1989
01:37:40.479 --> 01:37:41.680
<v Speaker 5>then come to a conclusion.

1990
01:37:42.079 --> 01:37:42.760
<v Speaker 15>That would be great.

1991
01:37:42.880 --> 01:37:46.199
<v Speaker 5>If we could come to you know, a solid conclusion,

1992
01:37:46.520 --> 01:37:49.000
<v Speaker 5>that would be great. That would be best if we

1993
01:37:49.079 --> 01:37:51.000
<v Speaker 5>can just come to an agreement.

1994
01:37:52.399 --> 01:37:55.720
<v Speaker 2>What would the agreement be? Rock honest to god? Like, Okay,

1995
01:37:55.800 --> 01:37:58.640
<v Speaker 2>let's just ask him, Hey, Steve, would you like to

1996
01:37:58.720 --> 01:38:00.600
<v Speaker 2>sit down and have an agree? Meant with him.

1997
01:38:02.560 --> 01:38:04.000
<v Speaker 16>No, there's no conclusion here.

1998
01:38:04.279 --> 01:38:05.520
<v Speaker 15>He never started the job.

1999
01:38:05.840 --> 01:38:09.079
<v Speaker 16>He hasn't ordered any of that pot so he hasn't transfermit,

2000
01:38:09.479 --> 01:38:10.239
<v Speaker 16>he's done nothing.

2001
01:38:10.520 --> 01:38:14.520
<v Speaker 2>He hasn't turned to screw nothing, He's done nothing.

2002
01:38:14.840 --> 01:38:16.640
<v Speaker 15>I never mindset said, and I responded that.

2003
01:38:18.119 --> 01:38:19.239
<v Speaker 2>And respond.

2004
01:38:20.479 --> 01:38:23.039
<v Speaker 15>We we we were on this.

2005
01:38:23.159 --> 01:38:25.880
<v Speaker 5>Product for over a year and a half. I told

2006
01:38:25.960 --> 01:38:26.720
<v Speaker 5>him I would see him.

2007
01:38:27.079 --> 01:38:29.800
<v Speaker 2>What does that mean? How have you been on it

2008
01:38:29.920 --> 01:38:31.680
<v Speaker 2>for a year and a half. How does that even

2009
01:38:31.760 --> 01:38:32.199
<v Speaker 2>make sense?

2010
01:38:33.560 --> 01:38:36.640
<v Speaker 15>It doesn't, he finished.

2011
01:38:38.199 --> 01:38:38.640
<v Speaker 11>We were there.

2012
01:38:38.800 --> 01:38:40.279
<v Speaker 5>We were there, just like the Marines.

2013
01:38:40.319 --> 01:38:41.199
<v Speaker 15>When when when the.

2014
01:38:41.239 --> 01:38:44.439
<v Speaker 5>Fire first started, We gave him an estimate. We we

2015
01:38:44.640 --> 01:38:46.479
<v Speaker 5>we we were, we were there, we did the testing,

2016
01:38:47.199 --> 01:38:49.279
<v Speaker 5>and then you know, he said we were too high

2017
01:38:49.680 --> 01:38:50.279
<v Speaker 5>and he went with.

2018
01:38:50.399 --> 01:38:55.680
<v Speaker 2>A different company, and the different companies screwed up right then.

2019
01:38:56.000 --> 01:38:59.039
<v Speaker 2>But then you but then you came back. But then

2020
01:38:59.199 --> 01:39:03.119
<v Speaker 2>you came back back right and you haven't been on

2021
01:39:03.239 --> 01:39:05.119
<v Speaker 2>the job a year and a half. Rock that. I

2022
01:39:05.319 --> 01:39:07.399
<v Speaker 2>just don't think that was a fair thing. You might

2023
01:39:07.439 --> 01:39:09.319
<v Speaker 2>have been dealing with Steve for a year and a half,

2024
01:39:09.399 --> 01:39:10.920
<v Speaker 2>but you haven't been on the job for a year

2025
01:39:10.920 --> 01:39:11.279
<v Speaker 2>and a half.

2026
01:39:12.319 --> 01:39:14.720
<v Speaker 5>Okay, we we we we've been dealing with him for

2027
01:39:14.760 --> 01:39:15.359
<v Speaker 5>a year and a half.

2028
01:39:15.760 --> 01:39:17.079
<v Speaker 15>Then you have us.

2029
01:39:18.800 --> 01:39:19.039
<v Speaker 16>Let me.

2030
01:39:20.720 --> 01:39:23.600
<v Speaker 5>Then called us back on the job. Then he called us,

2031
01:39:23.840 --> 01:39:25.880
<v Speaker 5>and then it was another six months before we could

2032
01:39:25.880 --> 01:39:27.239
<v Speaker 5>even get get things started.

2033
01:39:27.680 --> 01:39:29.119
<v Speaker 15>And we just I couldn't.

2034
01:39:29.279 --> 01:39:30.560
<v Speaker 5>I couldn't get my people.

2035
01:39:30.359 --> 01:39:34.520
<v Speaker 15>Together to to wait six months. You know, wait, you know,

2036
01:39:34.600 --> 01:39:35.880
<v Speaker 15>people have to do other jobs.

2037
01:39:35.920 --> 01:39:37.199
<v Speaker 5>We have we have other things to do.

2038
01:39:37.560 --> 01:39:40.319
<v Speaker 15>And finally after we got to go ahead after six months,

2039
01:39:40.560 --> 01:39:42.880
<v Speaker 15>we were getting things together. And when I came to.

2040
01:39:42.960 --> 01:39:44.800
<v Speaker 5>Him was because I said I was going to show

2041
01:39:44.840 --> 01:39:48.760
<v Speaker 5>him everything up front, because the previous contractor did such

2042
01:39:48.800 --> 01:39:51.359
<v Speaker 5>a poor job and stole a bunch of money for him.

2043
01:39:51.600 --> 01:39:53.800
<v Speaker 5>I told him I would show him everything that we

2044
01:39:53.880 --> 01:39:54.159
<v Speaker 5>were doing.

2045
01:39:54.880 --> 01:39:56.600
<v Speaker 2>I don't know what any of this has to do

2046
01:39:56.720 --> 01:40:00.760
<v Speaker 2>with the current situation. He rehired you somewhere around January

2047
01:40:00.880 --> 01:40:04.239
<v Speaker 2>to do it somewhere that fell apart. You've got sixteen

2048
01:40:04.359 --> 01:40:07.279
<v Speaker 2>thousand dollars up front from him. He's saying you haven't

2049
01:40:07.319 --> 01:40:10.479
<v Speaker 2>done anything. I highly doubt you haven't done anything, but

2050
01:40:10.600 --> 01:40:12.960
<v Speaker 2>I think we can all agree you have not done

2051
01:40:13.039 --> 01:40:16.479
<v Speaker 2>sixteen thousand dollars worth of work yet. Is that fair enough?

2052
01:40:17.880 --> 01:40:18.239
<v Speaker 10>Correct?

2053
01:40:18.520 --> 01:40:23.880
<v Speaker 2>Then why not refund him whatever's there and just part ways.

2054
01:40:25.520 --> 01:40:26.000
<v Speaker 12>Exactly.

2055
01:40:27.680 --> 01:40:30.279
<v Speaker 5>I'd like to sit down with him and Bob, I

2056
01:40:30.359 --> 01:40:30.920
<v Speaker 5>don't want him.

2057
01:40:30.960 --> 01:40:31.880
<v Speaker 10>We need more down.

2058
01:40:32.279 --> 01:40:35.199
<v Speaker 15>We need to sit down. We do because the way

2059
01:40:35.359 --> 01:40:37.159
<v Speaker 15>my money is the way he want my money. I

2060
01:40:37.399 --> 01:40:38.279
<v Speaker 15>want you out of my life.

2061
01:40:39.920 --> 01:40:40.399
<v Speaker 10>We need to.

2062
01:40:41.000 --> 01:40:42.199
<v Speaker 15>He called us to do a job.

2063
01:40:43.560 --> 01:40:45.640
<v Speaker 2>You just want to hold him. I got to put

2064
01:40:45.680 --> 01:40:47.600
<v Speaker 2>you both on old Rock just wants to hold him

2065
01:40:47.640 --> 01:40:50.399
<v Speaker 2>to this contract no matter what. And I'll be honest, Rock,

2066
01:40:50.439 --> 01:40:52.319
<v Speaker 2>I think your tap dance and I don't know what's

2067
01:40:52.399 --> 01:40:55.199
<v Speaker 2>going on over there. Your website's not up. I'm not

2068
01:40:55.279 --> 01:40:58.319
<v Speaker 2>sure if your phone number works. I'm not happy about

2069
01:40:58.359 --> 01:41:01.439
<v Speaker 2>this situation, so I hope you stay on the line

2070
01:41:01.479 --> 01:41:03.680
<v Speaker 2>while I do this break. But I'm gonna be quite honest,

2071
01:41:03.800 --> 01:41:05.960
<v Speaker 2>I'm gonna have to remove you from the referral list.

2072
01:41:06.199 --> 01:41:09.039
<v Speaker 2>This guy's calling all the time. He's so upset. It's crazy.

2073
01:41:09.399 --> 01:41:12.760
<v Speaker 2>Something's going on here. I don't understand why you wouldn't

2074
01:41:12.800 --> 01:41:16.159
<v Speaker 2>part with this relationship in a million years. This is

2075
01:41:16.319 --> 01:41:21.680
<v Speaker 2>the most toxic relationship I have heard in a long time.

2076
01:41:28.119 --> 01:41:31.399
<v Speaker 13>Go with a sure thing Denver's Best roofer Excel Roofing

2077
01:41:31.479 --> 01:41:34.119
<v Speaker 13>dot com. You don't pay a cent until you're content.

2078
01:41:37.520 --> 01:41:40.680
<v Speaker 13>Time for an insurance checkup free, no obligation. In comparison,

2079
01:41:40.840 --> 01:41:44.359
<v Speaker 13>call Compass Insurance paying too much your coverage at dozens

2080
01:41:44.399 --> 01:41:47.119
<v Speaker 13>of insurance companies find out now three all three seven

2081
01:41:47.159 --> 01:41:49.479
<v Speaker 13>to seven to one help. You'll think you're his only

2082
01:41:49.600 --> 01:41:52.000
<v Speaker 13>customer when you choose Frank durand the real estate Man

2083
01:41:52.119 --> 01:41:55.520
<v Speaker 13>dot com to list your home with Remax Alliance three

2084
01:41:55.560 --> 01:41:57.800
<v Speaker 13>all three nine two zero sixteen twenty two.

2085
01:42:00.640 --> 01:42:02.720
<v Speaker 2>All right three O three seven one three A two

2086
01:42:02.800 --> 01:42:05.720
<v Speaker 2>five five. Look, I'm just gonna recap this, and everybody's

2087
01:42:05.760 --> 01:42:08.840
<v Speaker 2>got to understand my frustration. It's been over. This has

2088
01:42:08.920 --> 01:42:11.439
<v Speaker 2>been going on for ever, just ever in a day.

2089
01:42:11.800 --> 01:42:14.600
<v Speaker 2>These two are so toxic together to even think they'd

2090
01:42:14.640 --> 01:42:17.840
<v Speaker 2>make a deal as crazy. Bottom line is, Steve gave

2091
01:42:17.920 --> 01:42:22.039
<v Speaker 2>this guy Rock sixteen thousand dollars. And I've known Rock forever,

2092
01:42:22.199 --> 01:42:24.359
<v Speaker 2>and I will say this, I've never I've had a

2093
01:42:24.399 --> 01:42:27.359
<v Speaker 2>complaint on him before, but everything's always been worked out.

2094
01:42:27.640 --> 01:42:32.000
<v Speaker 2>And as far as complaints for restoration companies, very very few,

2095
01:42:32.119 --> 01:42:34.279
<v Speaker 2>most of them that we've had over the years. On

2096
01:42:34.399 --> 01:42:37.319
<v Speaker 2>our referral list, we get more than I've ever gotten

2097
01:42:37.359 --> 01:42:40.000
<v Speaker 2>on Rock. But something has changed here. I mean, Rock,

2098
01:42:40.039 --> 01:42:42.880
<v Speaker 2>you start bringing up your service and I appreciate you

2099
01:42:43.000 --> 01:42:45.760
<v Speaker 2>being in the Marines, but that has nothing to do

2100
01:42:45.880 --> 01:42:47.960
<v Speaker 2>with this. I don't know what's going on here. I

2101
01:42:48.359 --> 01:42:50.920
<v Speaker 2>feel like you're tap dancing and Steve before I bring

2102
01:42:51.000 --> 01:42:53.640
<v Speaker 2>you both back up, My god, you call all the time,

2103
01:42:53.720 --> 01:42:55.720
<v Speaker 2>the middle of the night. I know you don't get

2104
01:42:55.800 --> 01:42:59.840
<v Speaker 2>off your work until eleven forty five. And if Rock does,

2105
01:43:00.359 --> 01:43:02.960
<v Speaker 2>and I hope and he am to refund some of

2106
01:43:03.039 --> 01:43:06.039
<v Speaker 2>it minus whatever work he's actually done. I hope you

2107
01:43:06.199 --> 01:43:08.239
<v Speaker 2>take the deal in Rock. I hope you actually make

2108
01:43:08.319 --> 01:43:11.800
<v Speaker 2>that offer when we come back and mediation is in

2109
01:43:11.920 --> 01:43:14.920
<v Speaker 2>our referral list agreement, just to let both of you know,

2110
01:43:15.119 --> 01:43:17.479
<v Speaker 2>so that could always be an option here, and that's

2111
01:43:17.520 --> 01:43:21.239
<v Speaker 2>something we can invoke now. What drives me crazy, though, Steve,

2112
01:43:21.600 --> 01:43:24.279
<v Speaker 2>you keep talking over and you shouldn't be doing that

2113
01:43:24.439 --> 01:43:26.600
<v Speaker 2>in this case right now. And the other thing is

2114
01:43:26.680 --> 01:43:29.439
<v Speaker 2>you're not mister innocent in this. You really aren't. I

2115
01:43:29.560 --> 01:43:32.960
<v Speaker 2>realize you think these tests cost a lot more, but

2116
01:43:33.199 --> 01:43:35.159
<v Speaker 2>I don't know if they do or not. Maybe they do.

2117
01:43:35.640 --> 01:43:37.960
<v Speaker 2>And all I'm talking about there for people that don't

2118
01:43:38.039 --> 01:43:41.520
<v Speaker 2>know is Rock is in the restoration business. When you

2119
01:43:41.680 --> 01:43:44.079
<v Speaker 2>rebuild something, you got to make sure it's right. So

2120
01:43:44.319 --> 01:43:45.920
<v Speaker 2>he needs a plumber to come in and do a

2121
01:43:46.000 --> 01:43:49.039
<v Speaker 2>smoke test in this other stuff. Steve's saying he can

2122
01:43:49.119 --> 01:43:51.840
<v Speaker 2>find it cheaper, so he's trying to nippick this guy

2123
01:43:52.000 --> 01:43:55.399
<v Speaker 2>down on prices like that. But at this point, guys,

2124
01:43:55.479 --> 01:43:58.960
<v Speaker 2>it's so toxic. I am highly suggesting one more time

2125
01:43:59.279 --> 01:44:02.119
<v Speaker 2>that you guys part ways simple as that. And Steve,

2126
01:44:02.439 --> 01:44:05.359
<v Speaker 2>sometimes I think you might get your drink on. Quite frankly,

2127
01:44:05.640 --> 01:44:07.560
<v Speaker 2>I talk to you one time where I couldn't even

2128
01:44:07.640 --> 01:44:09.960
<v Speaker 2>make heads or tails. Does that have anything to do

2129
01:44:10.079 --> 01:44:10.279
<v Speaker 2>with this?

2130
01:44:10.720 --> 01:44:10.760
<v Speaker 16>No?

2131
01:44:11.000 --> 01:44:13.640
<v Speaker 2>But along with all the text back and forth, all

2132
01:44:13.680 --> 01:44:15.880
<v Speaker 2>the late night calls. Once again, I know you get

2133
01:44:15.960 --> 01:44:19.039
<v Speaker 2>off work late, but three forty five in the morning,

2134
01:44:19.159 --> 01:44:22.359
<v Speaker 2>most people are sleeping. You've texted me at midnight to

2135
01:44:22.479 --> 01:44:25.119
<v Speaker 2>my personal cell phone number I gave you. Now you

2136
01:44:25.199 --> 01:44:27.680
<v Speaker 2>haven't done that for a while. But that's it. So

2137
01:44:27.760 --> 01:44:28.920
<v Speaker 2>I'm going to go back to Rock.

2138
01:44:29.319 --> 01:44:29.479
<v Speaker 10>Rock.

2139
01:44:29.600 --> 01:44:32.079
<v Speaker 2>I'm going to plead with you one more time. Will

2140
01:44:32.119 --> 01:44:35.600
<v Speaker 2>you please refund this guy minus whatever you've done.

2141
01:44:38.159 --> 01:44:39.119
<v Speaker 15>For you and the show.

2142
01:44:39.840 --> 01:44:41.720
<v Speaker 5>I in the relationship so much.

2143
01:44:41.800 --> 01:44:42.239
<v Speaker 11>I'll do that.

2144
01:44:42.560 --> 01:44:46.479
<v Speaker 2>Yes, thank you, Rock. I appreciate that one hundred percent,

2145
01:44:46.840 --> 01:44:52.319
<v Speaker 2>and I know everybody listening does too. Now, hold on, Steve,

2146
01:44:53.560 --> 01:44:57.039
<v Speaker 2>We're good now. Did you hear him?

2147
01:44:58.319 --> 01:44:58.520
<v Speaker 7>Yeah?

2148
01:44:58.560 --> 01:45:04.520
<v Speaker 2>I heard him. Okay, he started the job, Mark Steve, Steve.

2149
01:45:05.199 --> 01:45:08.319
<v Speaker 2>I am sure he will come back with a fair number.

2150
01:45:08.720 --> 01:45:12.720
<v Speaker 2>If he spent some time filling out permits talking to people.

2151
01:45:13.119 --> 01:45:15.760
<v Speaker 2>There is going to be a little cost there, whether

2152
01:45:15.880 --> 01:45:18.520
<v Speaker 2>you like it or not. I will look at it

2153
01:45:18.680 --> 01:45:22.640
<v Speaker 2>when you guys talk. If it's egregious, I will chime in.

2154
01:45:23.199 --> 01:45:25.880
<v Speaker 2>But for the life of me, you better shut your

2155
01:45:26.000 --> 01:45:29.439
<v Speaker 2>mouth out right now and say thank you Rock for

2156
01:45:29.640 --> 01:45:33.039
<v Speaker 2>refunding me and telling everybody on the air, you were

2157
01:45:33.079 --> 01:45:39.359
<v Speaker 2>going to do it. Appreciate it, Rock, Thank you, Lord,

2158
01:45:39.520 --> 01:45:46.000
<v Speaker 2>have mercy, Lord have mercy. Thank you Rock for coming

2159
01:45:46.079 --> 01:45:48.720
<v Speaker 2>through with that. And I swear this better not be

2160
01:45:48.800 --> 01:45:54.119
<v Speaker 2>an issue next week. I do not want that call, guys. Okay,

2161
01:45:54.560 --> 01:45:58.199
<v Speaker 2>thoughts on it seriously now that we're done apparently World

2162
01:45:58.279 --> 01:46:01.359
<v Speaker 2>War four, But I predict we're going to hear about

2163
01:46:01.359 --> 01:46:04.479
<v Speaker 2>this within a month. I don't think so. I don't

2164
01:46:04.479 --> 01:46:07.720
<v Speaker 2>think so. Who was the president that used to do

2165
01:46:07.960 --> 01:46:10.680
<v Speaker 2>duels all the time right in the White House, like Andrew?

2166
01:46:11.279 --> 01:46:13.319
<v Speaker 2>Who was it, Oh, the one who killed the vice

2167
01:46:13.399 --> 01:46:15.840
<v Speaker 2>president or the vice president killed him? So this is

2168
01:46:15.960 --> 01:46:18.399
<v Speaker 2>gonna come down to like an old fashioned duel. Take

2169
01:46:18.479 --> 01:46:22.920
<v Speaker 2>ten paces and whoever's still there, they're still there. The

2170
01:46:23.000 --> 01:46:23.760
<v Speaker 2>other guy's gone.

2171
01:46:25.199 --> 01:46:26.279
<v Speaker 14>Alexander Hamilton.

2172
01:46:26.359 --> 01:46:32.239
<v Speaker 2>Hamilton, this is the most toxic relationship I remember in

2173
01:46:32.279 --> 01:46:34.640
<v Speaker 2>a long time on this show. These two. Rock, You're

2174
01:46:34.720 --> 01:46:37.399
<v Speaker 2>gonna come and thank me. Rock's gonna be so happy

2175
01:46:37.720 --> 01:46:40.560
<v Speaker 2>that this guy's out of his life, and Steve, You're

2176
01:46:40.640 --> 01:46:43.239
<v Speaker 2>gonna be so happy as well. You know the fun

2177
01:46:43.319 --> 01:46:46.560
<v Speaker 2>part about mediation, and that's what just happened. You know

2178
01:46:46.640 --> 01:46:49.359
<v Speaker 2>the fun part about it. If you do a good job.

2179
01:46:49.720 --> 01:46:52.880
<v Speaker 2>There ain't one person happy. We got another hour coming up.

2180
01:46:56.199 --> 01:46:59.439
<v Speaker 13>Go with a sure thing Denver's best roofer Excel Roofing

2181
01:46:59.520 --> 01:47:02.159
<v Speaker 13>dot com. You don't pay a cent until you're content.

2182
01:47:05.560 --> 01:47:08.720
<v Speaker 13>Time for an insurance check up free, no obligation. In comparison,

2183
01:47:08.880 --> 01:47:12.399
<v Speaker 13>call Compass Insurance paying too much your coverage at dozens

2184
01:47:12.439 --> 01:47:15.159
<v Speaker 13>of insurance companies find out now three oh three seven

2185
01:47:15.279 --> 01:47:18.079
<v Speaker 13>seven to one help. You'll think you're his only customer

2186
01:47:18.119 --> 01:47:20.319
<v Speaker 13>when you choose Frank durand the real estate Man dot

2187
01:47:20.399 --> 01:47:23.720
<v Speaker 13>com to list your home with Remax Alliance three oh

2188
01:47:23.760 --> 01:47:25.680
<v Speaker 13>three nine two zero sixteen twenty two.

2189
01:47:26.479 --> 01:47:31.880
<v Speaker 3>Yeah, ripped.

2190
01:47:33.479 --> 01:47:33.720
<v Speaker 2>News.

2191
01:47:35.880 --> 01:47:36.439
<v Speaker 10>You don't have.

2192
01:47:38.720 --> 01:47:41.159
<v Speaker 2>Come run insists as can.

2193
01:47:42.399 --> 01:47:43.680
<v Speaker 3>Shooter's gonna help.

2194
01:47:44.000 --> 01:47:46.680
<v Speaker 5>Come, man, this is.

2195
01:47:46.720 --> 01:47:51.199
<v Speaker 6>The Troubleshooter Show. No, Tom Martinez, welcome, Welcome.

2196
01:47:50.960 --> 01:47:53.239
<v Speaker 2>My friends to the only show. I it's gay. You're

2197
01:47:53.239 --> 01:47:56.680
<v Speaker 2>here to solve problems, answer your questions, take complaints. I'd

2198
01:47:56.760 --> 01:48:00.520
<v Speaker 2>take my heart medication. Now I'm just kidding blood pressure. No,

2199
01:48:00.680 --> 01:48:03.119
<v Speaker 2>I'm still just kidding. You know, that was a very

2200
01:48:03.239 --> 01:48:07.479
<v Speaker 2>intense conversation, and I was thinking if those two ever

2201
01:48:07.560 --> 01:48:09.960
<v Speaker 2>got into a room together, my god, who knows what

2202
01:48:10.119 --> 01:48:13.880
<v Speaker 2>kind of fireworks would happen. I did want to ask

2203
01:48:13.960 --> 01:48:15.800
<v Speaker 2>people their thoughts, but let me let me at least

2204
01:48:15.840 --> 01:48:18.520
<v Speaker 2>start the show and say this. You've been ripped off,

2205
01:48:18.600 --> 01:48:21.239
<v Speaker 2>you've been taken advantage of, you got a bad contractor

2206
01:48:21.319 --> 01:48:24.520
<v Speaker 2>out there. You need help. That is what this show

2207
01:48:24.600 --> 01:48:26.680
<v Speaker 2>is about. We do have open lines three oh three

2208
01:48:27.359 --> 01:48:29.920
<v Speaker 2>seven one three eight two five five. I'd also love

2209
01:48:30.640 --> 01:48:33.720
<v Speaker 2>some comments. I put up a poll on YouTube and

2210
01:48:33.880 --> 01:48:37.000
<v Speaker 2>basically I asked, how do you think Mark handled this call?

2211
01:48:38.119 --> 01:48:40.920
<v Speaker 2>And I'm trying to think. I don't see the number here,

2212
01:48:40.960 --> 01:48:44.680
<v Speaker 2>but it's probably about one hundred people. Eighty four percent

2213
01:48:45.039 --> 01:48:52.000
<v Speaker 2>very good, five percent okay, and eleven percent not good.

2214
01:48:52.039 --> 01:48:54.640
<v Speaker 2>I'd like to know what that eleven percent? How do

2215
01:48:54.720 --> 01:48:58.159
<v Speaker 2>you guys? What do you think that eleven percent? Pretend

2216
01:48:58.239 --> 01:49:01.800
<v Speaker 2>you're part of the eleven percent? What do you think?

2217
01:49:02.279 --> 01:49:04.800
<v Speaker 2>Maybe I was just too loud and too yelling. I

2218
01:49:04.880 --> 01:49:06.960
<v Speaker 2>think those are the people who are disappointed. We did

2219
01:49:07.039 --> 01:49:09.600
<v Speaker 2>not do a live video cast of the meeting between

2220
01:49:09.720 --> 01:49:12.000
<v Speaker 2>Rock and Steve, a pay per view event. Pay per

2221
01:49:12.079 --> 01:49:15.399
<v Speaker 2>view event would have been awesome. Yeah, it's so weird.

2222
01:49:16.039 --> 01:49:19.880
<v Speaker 2>It's been going on so long. They just didn't stop.

2223
01:49:20.479 --> 01:49:23.439
<v Speaker 2>I felt like if I didn't Finally, Kelly, how many

2224
01:49:23.520 --> 01:49:26.439
<v Speaker 2>times have I walked in studio and the first thing

2225
01:49:26.520 --> 01:49:29.600
<v Speaker 2>you tell me in the past six weeks is guess

2226
01:49:29.640 --> 01:49:30.560
<v Speaker 2>who called again?

2227
01:49:30.840 --> 01:49:32.000
<v Speaker 14>At least five?

2228
01:49:32.960 --> 01:49:37.000
<v Speaker 2>Oh, It's NonStop, and then the text between them all

2229
01:49:37.479 --> 01:49:40.079
<v Speaker 2>and you know, I don't want to dig that far

2230
01:49:40.239 --> 01:49:43.520
<v Speaker 2>back into it, Nick, I mean from a business aspect

2231
01:49:43.600 --> 01:49:46.399
<v Speaker 2>and a contractor what do you think there?

2232
01:49:48.159 --> 01:49:52.800
<v Speaker 17>It's sad, but when relationships go sour, but at some

2233
01:49:52.880 --> 01:49:56.159
<v Speaker 17>point you have to recognize to let it go is

2234
01:49:56.560 --> 01:49:58.760
<v Speaker 17>the healthiest thing that you can do for both sides.

2235
01:49:58.880 --> 01:50:01.720
<v Speaker 2>Yeah, you simply he does have money involved in it.

2236
01:50:01.840 --> 01:50:04.479
<v Speaker 2>I don't think it's much, but whatever it is, right

2237
01:50:04.520 --> 01:50:09.039
<v Speaker 2>and that part, if that part becomes an issue, I'm

2238
01:50:09.079 --> 01:50:11.319
<v Speaker 2>just gonna I'm just gonna have Tom take care of it.

2239
01:50:11.640 --> 01:50:14.600
<v Speaker 17>Yeah, hopefully they can come up with a rational number

2240
01:50:14.640 --> 01:50:16.560
<v Speaker 17>that makes sense for both sides.

2241
01:50:16.640 --> 01:50:19.199
<v Speaker 2>What's the biggest troubled customer? Oh, by the way, three

2242
01:50:19.279 --> 01:50:22.279
<v Speaker 2>oh three nine? Uh three oh three Martino, let's just

2243
01:50:22.359 --> 01:50:24.239
<v Speaker 2>go with that. Remember that number works on and off

2244
01:50:24.319 --> 01:50:26.960
<v Speaker 2>the air. I'd love some comments on that call. And

2245
01:50:27.000 --> 01:50:29.359
<v Speaker 2>then on top of that, any problem you have, uh

2246
01:50:29.520 --> 01:50:31.960
<v Speaker 2>three O three seven, one, three eight, two five five

2247
01:50:32.720 --> 01:50:35.399
<v Speaker 2>or three oh three Martino or help it troubleshooter dot com.

2248
01:50:35.680 --> 01:50:37.479
<v Speaker 2>What's the biggest problem customer?

2249
01:50:37.560 --> 01:50:37.760
<v Speaker 18>Nick?

2250
01:50:38.079 --> 01:50:41.159
<v Speaker 2>You remember having you were in the hvac business years

2251
01:50:41.159 --> 01:50:41.600
<v Speaker 2>ago too.

2252
01:50:43.159 --> 01:50:46.159
<v Speaker 17>You know, it's it's always about It always comes down

2253
01:50:46.199 --> 01:50:46.840
<v Speaker 17>to communication.

2254
01:50:47.560 --> 01:50:52.279
<v Speaker 2>Uh, above a. No, there's crazy customers. Oh no, no, no, dude,

2255
01:50:52.319 --> 01:50:54.479
<v Speaker 2>I ran five good Year stores and you know what,

2256
01:50:54.800 --> 01:50:57.359
<v Speaker 2>most of the time the customer's right. But there's some

2257
01:50:57.520 --> 01:51:00.239
<v Speaker 2>crazy ass people out there. Yeah. But I but I

2258
01:51:00.279 --> 01:51:02.000
<v Speaker 2>think nine times out of ten they just want to

2259
01:51:02.000 --> 01:51:02.319
<v Speaker 2>be heard.

2260
01:51:02.680 --> 01:51:05.720
<v Speaker 17>Yeah, I think you and uh, and if you take

2261
01:51:05.760 --> 01:51:08.880
<v Speaker 17>the time to just at least process that with with

2262
01:51:09.000 --> 01:51:10.760
<v Speaker 17>a lack of emotion, because it's easy to get caught

2263
01:51:10.800 --> 01:51:13.560
<v Speaker 17>up in the in that type of situation.

2264
01:51:13.520 --> 01:51:17.000
<v Speaker 2>Where you know your two headstrong Yeah, and uh.

2265
01:51:17.399 --> 01:51:20.680
<v Speaker 17>If I've learned anything, it's just try to respond with

2266
01:51:20.760 --> 01:51:25.279
<v Speaker 17>as little emotion as possible because then at least someone

2267
01:51:25.680 --> 01:51:29.119
<v Speaker 17>some level of rationale can hopefully dictate the relationship.

2268
01:51:29.199 --> 01:51:31.039
<v Speaker 2>Well, let's go to the other side of that coin.

2269
01:51:31.800 --> 01:51:34.880
<v Speaker 2>What do you remember And you still didn't answer the question.

2270
01:51:34.960 --> 01:51:39.439
<v Speaker 2>I know, Yeah, you're trying dancing too. Yeah, he's here,

2271
01:51:39.479 --> 01:51:41.920
<v Speaker 2>tap to answer a little there, Come on, give us,

2272
01:51:42.000 --> 01:51:42.960
<v Speaker 2>give us at least one.

2273
01:51:43.399 --> 01:51:43.520
<v Speaker 10>Uh.

2274
01:51:43.720 --> 01:51:46.640
<v Speaker 17>Yeah, you know, I've had customers in the past that

2275
01:51:47.039 --> 01:51:48.199
<v Speaker 17>you were talking about.

2276
01:51:48.279 --> 01:51:51.319
<v Speaker 2>One they wanted something installed on an exterior wall.

2277
01:51:51.439 --> 01:51:51.880
<v Speaker 16>What was it.

2278
01:51:52.159 --> 01:51:54.479
<v Speaker 17>Oh, yeah, I was talking about a consumer just recently

2279
01:51:54.520 --> 01:51:56.800
<v Speaker 17>where we were in their home and they wanted to

2280
01:51:56.960 --> 01:52:01.680
<v Speaker 17>have a wall mount toilet installed in their bathroom that

2281
01:52:01.760 --> 01:52:03.520
<v Speaker 17>would be inside an nextterior wall.

2282
01:52:04.159 --> 01:52:07.560
<v Speaker 2>And couldn't process the fact that that would never fly.

2283
01:52:07.720 --> 01:52:10.000
<v Speaker 17>And it was up in Bailey because of code Yeah,

2284
01:52:10.000 --> 01:52:11.880
<v Speaker 17>because of code freezing all the the.

2285
01:52:12.199 --> 01:52:14.640
<v Speaker 2>Oh I didn't even think of that part in Bailey. Yeah,

2286
01:52:14.760 --> 01:52:16.760
<v Speaker 2>So they like wanted that no matter.

2287
01:52:16.680 --> 01:52:18.880
<v Speaker 17>What, right, and they're trying to convince you to do

2288
01:52:19.079 --> 01:52:22.159
<v Speaker 17>it right, and and everything was just kind of an

2289
01:52:22.239 --> 01:52:27.439
<v Speaker 17>adversarial type of communication. Ultimately, you know, the path of

2290
01:52:27.560 --> 01:52:30.239
<v Speaker 17>least resistance prevailed and we parted ways.

2291
01:52:30.439 --> 01:52:34.119
<v Speaker 2>Yeah, and so, and honestly, I'm well, that's a good example.

2292
01:52:34.359 --> 01:52:36.399
<v Speaker 17>We don't want to Nobody wants to lose money. No

2293
01:52:36.479 --> 01:52:39.039
<v Speaker 17>one wants to admit failure, you know. And I'm sure

2294
01:52:39.079 --> 01:52:41.479
<v Speaker 17>that that's where rock'shead is. To a degree he does.

2295
01:52:41.760 --> 01:52:44.399
<v Speaker 2>They've both got headstrong at each other. They simply didn't

2296
01:52:44.399 --> 01:52:47.439
<v Speaker 2>want to lose. Once you're there, it's it's never going

2297
01:52:47.520 --> 01:52:49.720
<v Speaker 2>to get better. Yeah, but you do at some point

2298
01:52:50.000 --> 01:52:50.840
<v Speaker 2>of both sides.

2299
01:52:51.000 --> 01:52:53.560
<v Speaker 8>Yeah, I'll tell you something else, Mark, we could not

2300
01:52:53.720 --> 01:52:58.319
<v Speaker 8>renew our mouthpractice insurance unless we documented that we went

2301
01:52:58.399 --> 01:53:03.960
<v Speaker 8>to lectures on communicating with patients how to communicate so

2302
01:53:04.159 --> 01:53:07.760
<v Speaker 8>that it produced a number of lawsuits by directly talking

2303
01:53:07.800 --> 01:53:08.359
<v Speaker 8>to the patient.

2304
01:53:08.439 --> 01:53:11.960
<v Speaker 2>So the insurance company mandated that exactly. I think that's

2305
01:53:12.039 --> 01:53:14.680
<v Speaker 2>pretty good. If I was an insurance company, I'd want

2306
01:53:14.720 --> 01:53:17.720
<v Speaker 2>a doctor to kind of understand how to communicate, maybe

2307
01:53:17.840 --> 01:53:20.920
<v Speaker 2>not to be a friendly doctor or a good bedside manner,

2308
01:53:21.239 --> 01:53:25.840
<v Speaker 2>but not to say something that could end up in

2309
01:53:25.920 --> 01:53:28.479
<v Speaker 2>a lawsuit and be used against you in a court

2310
01:53:28.520 --> 01:53:28.840
<v Speaker 2>of law.

2311
01:53:29.399 --> 01:53:31.359
<v Speaker 8>And right well, how to deal with medical errors if

2312
01:53:31.359 --> 01:53:35.960
<v Speaker 8>they were medical errors. Yeah, that hiding it always causes lawsuits.

2313
01:53:36.159 --> 01:53:42.399
<v Speaker 2>What's the worst at Dmitri, what's the worst business you've

2314
01:53:42.479 --> 01:53:45.039
<v Speaker 2>dealt with? Not necessarily the name of it, but think

2315
01:53:45.119 --> 01:53:47.560
<v Speaker 2>of something. Maybe it was a restaurant and it was

2316
01:53:47.640 --> 01:53:51.359
<v Speaker 2>a horrible waitress, but some experience you've had that will

2317
01:53:51.439 --> 01:53:54.640
<v Speaker 2>always stick out as a consumer or as a business owner, No,

2318
01:53:54.800 --> 01:53:59.079
<v Speaker 2>as a as a consumer. Now, a mistake that someone

2319
01:53:59.199 --> 01:53:59.880
<v Speaker 2>you dealt.

2320
01:53:59.680 --> 01:54:04.760
<v Speaker 9>With, Wow, man, that is surprisingly difficult for me to answer.

2321
01:54:05.359 --> 01:54:08.680
<v Speaker 9>I really, you know, as a consumer, I really, I

2322
01:54:08.720 --> 01:54:11.840
<v Speaker 9>mean I can't remember. You're pretty savvy. You generally wouldn't

2323
01:54:11.880 --> 01:54:13.920
<v Speaker 9>engage with someone that might rip you off.

2324
01:54:14.039 --> 01:54:14.199
<v Speaker 10>Yeah.

2325
01:54:14.239 --> 01:54:17.119
<v Speaker 9>Well, I'm very careful about the people I deal with,

2326
01:54:17.399 --> 01:54:20.520
<v Speaker 9>Like I really e gauge the personality of the person,

2327
01:54:20.600 --> 01:54:23.960
<v Speaker 9>no matter what the potential business relationship is. And if

2328
01:54:24.000 --> 01:54:27.319
<v Speaker 9>I get even a whiff of douchiness or just some

2329
01:54:27.520 --> 01:54:32.920
<v Speaker 9>kind of weirdness, I you know, I politely disengage. So Mark,

2330
01:54:33.039 --> 01:54:35.279
<v Speaker 9>I mean, I honestly, guy, I mean, I've never been

2331
01:54:35.359 --> 01:54:39.680
<v Speaker 9>ripped off by a car dealer or a or or

2332
01:54:39.720 --> 01:54:41.600
<v Speaker 9>a plumber or anybody else.

2333
01:54:41.680 --> 01:54:44.199
<v Speaker 2>If people, oh, I'm sure.

2334
01:54:44.119 --> 01:54:46.520
<v Speaker 9>Yeah, or maybe I got ripped off by somebody who's

2335
01:54:46.560 --> 01:54:48.600
<v Speaker 9>so good at ripping me off that I'm I don't

2336
01:54:48.600 --> 01:54:50.079
<v Speaker 9>even know that I got ripped.

2337
01:54:49.840 --> 01:54:53.600
<v Speaker 2>Off like a good pickpocket. Yeah, hey, Dragon, what do

2338
01:54:53.680 --> 01:54:56.159
<v Speaker 2>you think of that engagement on that call?

2339
01:54:57.159 --> 01:54:58.960
<v Speaker 1>I think you did everything that you could. I think

2340
01:54:59.039 --> 01:55:05.199
<v Speaker 1>both of the Steve definitely a hole where Rock is

2341
01:55:05.279 --> 01:55:08.920
<v Speaker 1>defending his business's best that he can. I don't think

2342
01:55:08.960 --> 01:55:11.079
<v Speaker 1>that he should have thrown out that offer that I'm

2343
01:55:11.119 --> 01:55:14.039
<v Speaker 1>going to do this job to one hundred percent satisfaction,

2344
01:55:14.199 --> 01:55:17.560
<v Speaker 1>but that he did so deal with those consequences.

2345
01:55:17.239 --> 01:55:19.359
<v Speaker 2>And it was crazy he did that, and he did

2346
01:55:19.439 --> 01:55:23.159
<v Speaker 2>it in a group text to me and the guy. Okay,

2347
01:55:24.479 --> 01:55:26.399
<v Speaker 2>hold on one second, I do I still want to

2348
01:55:26.439 --> 01:55:29.720
<v Speaker 2>make this very clear. Out of I want to say

2349
01:55:29.800 --> 01:55:32.960
<v Speaker 2>definitely way pre COVID. But out of ten years I've

2350
01:55:33.079 --> 01:55:35.680
<v Speaker 2>had maybe one complaint on Rock, and whatever it was

2351
01:55:35.800 --> 01:55:39.680
<v Speaker 2>got taken care of, and so this was very at

2352
01:55:39.760 --> 01:55:44.399
<v Speaker 2>a character. But Steve, dealing with him is so hard

2353
01:55:45.119 --> 01:55:47.199
<v Speaker 2>it's crazy. And that's where I kept going. For the

2354
01:55:47.279 --> 01:55:50.079
<v Speaker 2>life of me, I don't understand why Rock just doesn't

2355
01:55:50.239 --> 01:55:53.000
<v Speaker 2>cut this done. And for Steve, I.

2356
01:55:53.000 --> 01:55:55.199
<v Speaker 1>Don't know if it was just an overabundance of information

2357
01:55:55.399 --> 01:55:59.239
<v Speaker 1>plus bad contractors prior to Rock. But Rock has his

2358
01:55:59.399 --> 01:56:02.319
<v Speaker 1>own way doing it. If he wants to do this test,

2359
01:56:02.600 --> 01:56:05.600
<v Speaker 1>that is Rock's business to do this test.

2360
01:56:05.720 --> 01:56:08.000
<v Speaker 2>Yeah, because he's going to be held at the end

2361
01:56:08.079 --> 01:56:10.720
<v Speaker 2>of it responsible as something does go wrong. Yeah.

2362
01:56:10.800 --> 01:56:13.199
<v Speaker 1>Just because business A says you don't need to do

2363
01:56:13.319 --> 01:56:15.880
<v Speaker 1>this test, and business B says this test is five

2364
01:56:15.960 --> 01:56:19.600
<v Speaker 1>dollars and Rock says this test is twenty dollars. Doesn't matter.

2365
01:56:19.680 --> 01:56:23.000
<v Speaker 1>You're doing business with Rock. That's Rock's price.

2366
01:56:23.239 --> 01:56:25.119
<v Speaker 2>Let me tell you guys something too. I should have

2367
01:56:25.199 --> 01:56:27.600
<v Speaker 2>brought this up. I just thought about it. The reason

2368
01:56:27.800 --> 01:56:33.119
<v Speaker 2>Rock came back American Restoration was there gave him a bid.

2369
01:56:33.600 --> 01:56:35.960
<v Speaker 2>They didn't like to bid. Another company got in there.

2370
01:56:36.039 --> 01:56:40.279
<v Speaker 2>Steve is actually suing and had problems with the second company.

2371
01:56:40.880 --> 01:56:44.279
<v Speaker 2>So in fact, if Rock said, he's actually suing two

2372
01:56:44.359 --> 01:56:47.880
<v Speaker 2>other contractors. But once again I said, the Rock, if

2373
01:56:47.920 --> 01:56:50.479
<v Speaker 2>that's true, what the hell are you doing in this

2374
01:56:50.640 --> 01:56:54.880
<v Speaker 2>toxic relationship? It's nuts. You know, when you have something

2375
01:56:55.039 --> 01:56:57.239
<v Speaker 2>like our referral list and you have members on there,

2376
01:56:57.680 --> 01:57:00.960
<v Speaker 2>I mean, things just basically have to end at some point.

2377
01:57:01.039 --> 01:57:03.600
<v Speaker 2>I'll be very honest with people. You know, we run

2378
01:57:03.680 --> 01:57:06.439
<v Speaker 2>background checks on everybody and they sign a code of ethics,

2379
01:57:06.960 --> 01:57:09.640
<v Speaker 2>and the bottom line is, at some point when it

2380
01:57:09.720 --> 01:57:12.800
<v Speaker 2>comes to something like this, we can get involved. I mean,

2381
01:57:12.920 --> 01:57:15.439
<v Speaker 2>you guys, or whoever's on the referral list agrees to it.

2382
01:57:15.680 --> 01:57:18.319
<v Speaker 2>I can't remember the last time I had to kind

2383
01:57:18.359 --> 01:57:21.640
<v Speaker 2>of remind him in so many words that that's part

2384
01:57:21.680 --> 01:57:23.880
<v Speaker 2>of it. I mean, it really is. When it gets

2385
01:57:23.960 --> 01:57:27.800
<v Speaker 2>to the point where this guy's literally calling everybody you know,

2386
01:57:28.279 --> 01:57:31.600
<v Speaker 2>including a radio station, constantly something's got to be done.

2387
01:57:31.640 --> 01:57:34.359
<v Speaker 2>All right three oh three seven one three eight two

2388
01:57:34.600 --> 01:57:36.039
<v Speaker 2>five five will be right back.

2389
01:57:42.119 --> 01:57:45.359
<v Speaker 13>Go with a sure thing Denver's best roofer Excel Roofing

2390
01:57:45.479 --> 01:57:48.119
<v Speaker 13>dot com. You don't pay a cent until you're content.

2391
01:57:51.520 --> 01:57:54.640
<v Speaker 13>Time for an insurance check up free, no obligation. In comparison,

2392
01:57:54.840 --> 01:57:58.359
<v Speaker 13>call Compass Insurance paying too much your coverage at dozens

2393
01:57:58.399 --> 01:58:00.720
<v Speaker 13>of insurance companies find out now Wow three o three

2394
01:58:00.880 --> 01:58:03.000
<v Speaker 13>seven to seven to one help. You'll think you're his

2395
01:58:03.199 --> 01:58:05.760
<v Speaker 13>only customer when you choose Frank durand the real estate

2396
01:58:05.880 --> 01:58:09.079
<v Speaker 13>Man dot com to list your home with Remax Alliance

2397
01:58:09.359 --> 01:58:11.640
<v Speaker 13>three oh three nine two zero sixteen twenty two.

2398
01:58:19.720 --> 01:58:22.239
<v Speaker 2>All right, three oh three seven one three eight two

2399
01:58:22.359 --> 01:58:26.079
<v Speaker 2>five five three oh three Martino uh Nick Fox renew

2400
01:58:26.159 --> 01:58:30.239
<v Speaker 2>Home Innovations. Bathrooms, bathrooms, bathrooms. I've been saying it. I

2401
01:58:30.319 --> 01:58:32.680
<v Speaker 2>love the fact that's your main gig. You don't go

2402
01:58:32.760 --> 01:58:34.720
<v Speaker 2>in there and try to do everything in the house.

2403
01:58:34.800 --> 01:58:38.199
<v Speaker 2>You're not doing basement's kitchens, you do bathrooms.

2404
01:58:38.520 --> 01:58:39.079
<v Speaker 18>That's correct.

2405
01:58:39.239 --> 01:58:41.680
<v Speaker 2>And I love that solid wall the more I think

2406
01:58:41.720 --> 01:58:44.800
<v Speaker 2>about it, No grout, what kind of warranty does something

2407
01:58:44.880 --> 01:58:46.520
<v Speaker 2>like that have When you guys go in and do

2408
01:58:46.640 --> 01:58:48.520
<v Speaker 2>a full bathroom. What kind of warrant?

2409
01:58:48.600 --> 01:58:50.520
<v Speaker 17>So the walls, the wall products, most of the wall

2410
01:58:50.520 --> 01:58:52.880
<v Speaker 17>products today are going to carry a minimum of ten

2411
01:58:52.960 --> 01:58:56.399
<v Speaker 17>years and up to a lifetime guarantee for the material product.

2412
01:58:56.479 --> 01:58:58.479
<v Speaker 2>And what could ever happen to porcelain? Anything?

2413
01:58:58.720 --> 01:58:59.079
<v Speaker 18>Nothing?

2414
01:58:59.319 --> 01:59:00.680
<v Speaker 2>Yeah, nothing, it's solid.

2415
01:59:00.920 --> 01:59:02.800
<v Speaker 18>They use it in hospitals, do that?

2416
01:59:03.119 --> 01:59:07.600
<v Speaker 17>Oh yeah, because of its ability to fight off any

2417
01:59:07.680 --> 01:59:11.399
<v Speaker 17>of the sickness. There's really no port microbial. No, it's

2418
01:59:11.399 --> 01:59:12.720
<v Speaker 17>one hundred percent nonporous.

2419
01:59:12.920 --> 01:59:15.439
<v Speaker 2>That's why then, right, I mean in the hospital because

2420
01:59:15.520 --> 01:59:19.520
<v Speaker 2>nothing can get exactly not holding disease. Yeah, it's it's

2421
01:59:19.640 --> 01:59:23.840
<v Speaker 2>hypoallergenic type of products. So what's your what's your favorite

2422
01:59:23.960 --> 01:59:27.359
<v Speaker 2>kind of project when it comes to bathrooms? Meaning do

2423
01:59:27.439 --> 01:59:29.840
<v Speaker 2>you like doing the full blown with the steam shower

2424
01:59:29.960 --> 01:59:30.560
<v Speaker 2>in the whole bit?

2425
01:59:32.000 --> 01:59:34.439
<v Speaker 18>I enjoy it because I get gigged up by it,

2426
01:59:34.680 --> 01:59:36.840
<v Speaker 18>you know. I like creating these incredible spaces.

2427
01:59:37.159 --> 01:59:37.279
<v Speaker 20>Uh.

2428
01:59:37.520 --> 01:59:39.720
<v Speaker 2>Do you do a lot of the design stuff yourself?

2429
01:59:40.479 --> 01:59:41.600
<v Speaker 18>Only when I get a chance.

2430
01:59:42.399 --> 01:59:45.520
<v Speaker 17>We have we have a handful of designers that are

2431
01:59:45.600 --> 01:59:49.279
<v Speaker 17>trained to go out and create those types of visions

2432
01:59:49.279 --> 01:59:51.079
<v Speaker 17>for consumers on the normal basis.

2433
01:59:51.159 --> 01:59:54.479
<v Speaker 2>Yeah, well that's pretty cool. I don't mind, Well do

2434
01:59:54.600 --> 01:59:56.439
<v Speaker 2>you mind if I ask you this? You can say

2435
01:59:56.520 --> 01:59:59.399
<v Speaker 2>yes or no. But honestly, like when you go out

2436
01:59:59.520 --> 02:00:03.479
<v Speaker 2>in action league connect and meet a customer, like what

2437
02:00:03.720 --> 02:00:07.520
<v Speaker 2>is your close rate compared to say a salesperson you

2438
02:00:07.600 --> 02:00:08.439
<v Speaker 2>have so.

2439
02:00:10.000 --> 02:00:12.680
<v Speaker 17>Most of I would tell you this, most of our customers,

2440
02:00:13.800 --> 02:00:17.960
<v Speaker 17>with our average designer that goes, it's probably about fifty percent.

2441
02:00:18.199 --> 02:00:21.920
<v Speaker 2>Okay, you know, are people sticker shocked or no? Because

2442
02:00:22.000 --> 02:00:24.680
<v Speaker 2>you said you basically walk in everything. I'll give you

2443
02:00:24.720 --> 02:00:26.840
<v Speaker 2>an idea of why I'm asking that. I'll have people,

2444
02:00:27.920 --> 02:00:30.079
<v Speaker 2>I'll have people call up. And it's a big thing

2445
02:00:30.159 --> 02:00:33.359
<v Speaker 2>in home services, right. You know, they hadn't bought a

2446
02:00:33.479 --> 02:00:36.479
<v Speaker 2>furnace for twenty years because furnace is generally last twenty

2447
02:00:36.560 --> 02:00:39.039
<v Speaker 2>years and the last furnace they bought might have been

2448
02:00:39.119 --> 02:00:42.399
<v Speaker 2>fifteen hundred bucks installed, and now a furnace in an

2449
02:00:42.479 --> 02:00:47.039
<v Speaker 2>AC can be fifteen thousand without blinking. So whatever company

2450
02:00:47.119 --> 02:00:49.560
<v Speaker 2>it is, and that's a lot of HVAC companies, right,

2451
02:00:49.760 --> 02:00:51.720
<v Speaker 2>all the big ones are going to be. I mean,

2452
02:00:51.880 --> 02:00:55.000
<v Speaker 2>that's just the costed selling a furnace now, just the

2453
02:00:55.039 --> 02:00:57.880
<v Speaker 2>way life is. But you got to get by that

2454
02:00:58.000 --> 02:01:01.720
<v Speaker 2>sticker shock. And I would assume with remodeling. You know,

2455
02:01:01.960 --> 02:01:04.720
<v Speaker 2>even pre COVID it was definitely cheaper. But how do

2456
02:01:04.800 --> 02:01:07.720
<v Speaker 2>you guys deal if there is stacker shock? How do

2457
02:01:07.760 --> 02:01:08.279
<v Speaker 2>you deal with that?

2458
02:01:08.880 --> 02:01:12.880
<v Speaker 17>You know, we always recommend consumers do a little bit

2459
02:01:12.920 --> 02:01:16.439
<v Speaker 17>of self analysis there. There's a publication now that's designed

2460
02:01:16.439 --> 02:01:19.720
<v Speaker 17>for consumers. It's called Costs Versus Value Report, and it

2461
02:01:19.840 --> 02:01:22.039
<v Speaker 17>comes out every year and it kind of gives a

2462
02:01:22.119 --> 02:01:25.920
<v Speaker 17>good assimilation of what projects are costing, whether it's an

2463
02:01:26.079 --> 02:01:27.880
<v Speaker 17>HVAC or a bathroom or a kitchen or.

2464
02:01:27.880 --> 02:01:28.640
<v Speaker 2>A good idea.

2465
02:01:28.920 --> 02:01:31.600
<v Speaker 18>Yeah, yeah, just google costs versus Value.

2466
02:01:31.520 --> 02:01:33.159
<v Speaker 2>No matter what it has to do with your house,

2467
02:01:33.279 --> 02:01:34.439
<v Speaker 2>like pay correct.

2468
02:01:34.239 --> 02:01:36.199
<v Speaker 17>Correct, And not only does it tell you what the

2469
02:01:36.279 --> 02:01:40.319
<v Speaker 17>average project is costing, it also is giving you an

2470
02:01:40.359 --> 02:01:44.159
<v Speaker 17>evaluation of how much added value that project's going to

2471
02:01:44.199 --> 02:01:46.479
<v Speaker 17>add to the value of your home. How do people

2472
02:01:46.520 --> 02:01:49.560
<v Speaker 17>get a hold of that online? It's just google it.

2473
02:01:49.720 --> 02:01:52.760
<v Speaker 17>You can just google Cost versus Value twenty twenty four

2474
02:01:53.720 --> 02:01:55.720
<v Speaker 17>and it's designed for homeowners.

2475
02:01:55.760 --> 02:01:58.319
<v Speaker 2>So you can say, okay, if I jump twenty thousand

2476
02:01:58.479 --> 02:02:02.119
<v Speaker 2>into a bathroom or five into a bathroom, whatever it is, right,

2477
02:02:02.520 --> 02:02:04.399
<v Speaker 2>what value does that add to my house?

2478
02:02:04.800 --> 02:02:09.319
<v Speaker 17>Approximately seventy three percent is what a bathroom conversion right

2479
02:02:09.399 --> 02:02:12.000
<v Speaker 17>now is giving. So if you supect them. But that's

2480
02:02:12.039 --> 02:02:15.680
<v Speaker 17>what that that'll do. That site it tells you that. Yeah,

2481
02:02:15.680 --> 02:02:18.840
<v Speaker 17>it'll tell you. It lists all of those different products

2482
02:02:18.880 --> 02:02:19.399
<v Speaker 17>and services.

2483
02:02:19.600 --> 02:02:20.079
<v Speaker 2>That's cool.

2484
02:02:20.199 --> 02:02:20.399
<v Speaker 18>Yeah.

2485
02:02:20.560 --> 02:02:23.039
<v Speaker 17>So but yeah, projects today can be anywhere. I mean,

2486
02:02:23.359 --> 02:02:25.760
<v Speaker 17>you know, we see a shower can be as low

2487
02:02:25.840 --> 02:02:28.760
<v Speaker 17>as you know, ten to fourteen thousand and as high

2488
02:02:28.760 --> 02:02:30.119
<v Speaker 17>as thirty to forty thousand.

2489
02:02:30.239 --> 02:02:31.000
<v Speaker 7>Oh yeah, you put it.

2490
02:02:31.199 --> 02:02:34.720
<v Speaker 2>You put a steam shower in, you put in. You know,

2491
02:02:35.079 --> 02:02:38.159
<v Speaker 2>the fixtures are insanely expensive these days.

2492
02:02:38.319 --> 02:02:39.880
<v Speaker 18>Good quality products.

2493
02:02:39.600 --> 02:02:42.960
<v Speaker 2>They are, yeah, good quality, but even at a wholesale price,

2494
02:02:43.039 --> 02:02:46.640
<v Speaker 2>it's still astonishing how much a good rain shower is. Oh,

2495
02:02:46.640 --> 02:02:48.239
<v Speaker 2>I mean, it truly is astonishing.

2496
02:02:48.439 --> 02:02:49.560
<v Speaker 18>One hundred percent. Yeah.

2497
02:02:49.840 --> 02:02:52.359
<v Speaker 17>There, and there is a there is definitely a distinction

2498
02:02:52.600 --> 02:02:56.119
<v Speaker 17>between what you buy at a home depot, you know,

2499
02:02:56.600 --> 02:03:00.279
<v Speaker 17>product versus a contractor great materials. There's an incredible distinction

2500
02:03:00.439 --> 02:03:02.399
<v Speaker 17>in the quality and the makeup and the way that

2501
02:03:02.439 --> 02:03:05.159
<v Speaker 17>they're designed, the way that they're going to last, the

2502
02:03:05.520 --> 02:03:10.279
<v Speaker 17>finish everything. It pays to buy a contractor greater material

2503
02:03:10.520 --> 02:03:11.199
<v Speaker 17>It just made.

2504
02:03:11.079 --> 02:03:14.640
<v Speaker 2>Me think of something I heard. The Trump administration got

2505
02:03:14.760 --> 02:03:18.800
<v Speaker 2>rid of these low flow regulations that have they already

2506
02:03:19.239 --> 02:03:21.840
<v Speaker 2>has it already flowed down to like home depot? Can

2507
02:03:21.920 --> 02:03:26.319
<v Speaker 2>someone go get a normal showerhead? Now, that's a good question.

2508
02:03:26.479 --> 02:03:26.920
<v Speaker 2>I don't know.

2509
02:03:28.199 --> 02:03:29.880
<v Speaker 18>You know that is a good question.

2510
02:03:30.000 --> 02:03:32.079
<v Speaker 17>I can tell you right now that everything we buy

2511
02:03:32.800 --> 02:03:35.079
<v Speaker 17>has to go through EPA standards.

2512
02:03:35.279 --> 02:03:37.479
<v Speaker 18>Yeah, so the manufacturers, I.

2513
02:03:37.520 --> 02:03:40.119
<v Speaker 2>Think they changed a lot of that. I think literally

2514
02:03:40.319 --> 02:03:43.199
<v Speaker 2>he did an executive order or whatever it looks like,

2515
02:03:43.760 --> 02:03:46.560
<v Speaker 2>and now you can buy I guess high flow right,

2516
02:03:46.840 --> 02:03:48.680
<v Speaker 2>I mean Matre, does that sound right?

2517
02:03:49.039 --> 02:03:49.239
<v Speaker 16>Yeah?

2518
02:03:49.239 --> 02:03:54.560
<v Speaker 9>I think this he made showers great again about I

2519
02:03:54.720 --> 02:03:58.760
<v Speaker 9>said about four weeks ago or so, and I doubt

2520
02:03:58.880 --> 02:04:01.479
<v Speaker 9>that those changes have made their way through the supply line.

2521
02:04:01.560 --> 02:04:03.880
<v Speaker 9>So it takes forever to get stuff from China, and

2522
02:04:03.960 --> 02:04:05.119
<v Speaker 9>now they have to respect it.

2523
02:04:05.560 --> 02:04:07.399
<v Speaker 2>That's what I was rocket.

2524
02:04:07.640 --> 02:04:09.640
<v Speaker 9>They got to retool the whole s Yeah, and then

2525
02:04:09.640 --> 02:04:12.359
<v Speaker 9>they have to sell out all the crummy shower heads

2526
02:04:12.399 --> 02:04:14.399
<v Speaker 9>where you have to stand there for fifteen minutes before

2527
02:04:14.399 --> 02:04:15.279
<v Speaker 9>you get your hair wet.

2528
02:04:15.399 --> 02:04:16.720
<v Speaker 2>I still have soap in my hair.

2529
02:04:16.960 --> 02:04:17.159
<v Speaker 10>Yeah.

2530
02:04:18.279 --> 02:04:22.760
<v Speaker 2>So on those same lines, Nick, since you're doing these bathrooms,

2531
02:04:23.239 --> 02:04:25.520
<v Speaker 2>is there a way if you have a low flow

2532
02:04:25.960 --> 02:04:29.159
<v Speaker 2>right shower head, how do you. There must be a

2533
02:04:29.239 --> 02:04:32.640
<v Speaker 2>way too, now that it's legal, manipulate to modify it

2534
02:04:33.119 --> 02:04:35.680
<v Speaker 2>and do a regular shower head. You know what's crazy?

2535
02:04:37.319 --> 02:04:40.800
<v Speaker 17>I had, I had a customer they taught me this,

2536
02:04:41.439 --> 02:04:43.800
<v Speaker 17>but they would actually went onto Amazon, and Amazon will

2537
02:04:43.800 --> 02:04:45.520
<v Speaker 17>sell everything, right, so yeah they don't care.

2538
02:04:45.640 --> 02:04:46.960
<v Speaker 18>Yeah, they don't care at Allso.

2539
02:04:46.840 --> 02:04:49.239
<v Speaker 2>Amazon will sell you crack if they could. Yeah, I

2540
02:04:49.319 --> 02:04:50.880
<v Speaker 2>mean it's every it's crazy.

2541
02:04:51.000 --> 02:04:51.920
<v Speaker 18>It's all in the packaging.

2542
02:04:53.159 --> 02:04:56.159
<v Speaker 17>But yeah, no you could. So you can find stuff

2543
02:04:56.199 --> 02:04:58.680
<v Speaker 17>that kind of gets you what you want, you know,

2544
02:04:59.159 --> 02:04:59.800
<v Speaker 17>on places like that.

2545
02:05:00.159 --> 02:05:02.119
<v Speaker 2>Just go look for it. Yeah yeah, and what is it?

2546
02:05:02.199 --> 02:05:02.239
<v Speaker 10>What?

2547
02:05:02.520 --> 02:05:03.560
<v Speaker 2>I don't even know what does it?

2548
02:05:03.680 --> 02:05:04.000
<v Speaker 16>Is? It like?

2549
02:05:04.199 --> 02:05:07.880
<v Speaker 2>Just so you would think you could even if you

2550
02:05:07.960 --> 02:05:10.239
<v Speaker 2>wanted to tap it out, drill it out, remove it.

2551
02:05:10.399 --> 02:05:13.520
<v Speaker 9>Yeah, I've done that before with bathroom fixtures they have

2552
02:05:13.720 --> 02:05:18.960
<v Speaker 9>they have the little restrict the tiny hole, and I

2553
02:05:19.119 --> 02:05:20.960
<v Speaker 9>just was shove a nail or something there to make

2554
02:05:21.039 --> 02:05:23.600
<v Speaker 9>the whole better and boom, I get proper water.

2555
02:05:24.279 --> 02:05:28.000
<v Speaker 2>So you've got an American standard shirt on American standard

2556
02:05:28.079 --> 02:05:32.239
<v Speaker 2>shower systems. So are you guys like a main reseller

2557
02:05:32.319 --> 02:05:35.319
<v Speaker 2>of them, because that's a big brand to represent, So

2558
02:05:36.520 --> 02:05:40.760
<v Speaker 2>good question. The wall products that we carry. They are

2559
02:05:40.880 --> 02:05:43.880
<v Speaker 2>not they're not American Standard. We well, American Standard, just

2560
02:05:43.960 --> 02:05:45.000
<v Speaker 2>those fixtures, right.

2561
02:05:45.079 --> 02:05:47.680
<v Speaker 17>Well, no, there was there was a moment in time

2562
02:05:47.720 --> 02:05:49.880
<v Speaker 17>when they were doing shower systems and we were.

2563
02:05:49.800 --> 02:05:53.279
<v Speaker 2>The dealer for Colorado. They killed the program. Oh I

2564
02:05:53.319 --> 02:05:53.720
<v Speaker 2>didn't know that.

2565
02:05:54.640 --> 02:05:58.199
<v Speaker 17>And and yeah, it was It was actually a wonderful

2566
02:05:58.279 --> 02:06:00.279
<v Speaker 17>thing for us because it allowed us to go ahead

2567
02:06:00.279 --> 02:06:05.239
<v Speaker 17>and really focus in on porcelain. And you know, you know,

2568
02:06:05.319 --> 02:06:07.600
<v Speaker 17>it's a it's a product that that very few people

2569
02:06:07.680 --> 02:06:11.159
<v Speaker 17>can sell because of because of you have to have

2570
02:06:11.239 --> 02:06:12.680
<v Speaker 17>certain equipment to build and install it.

2571
02:06:13.039 --> 02:06:13.760
<v Speaker 18>That's the first thing.

2572
02:06:13.840 --> 02:06:14.800
<v Speaker 2>But it's really heavy.

2573
02:06:14.960 --> 02:06:17.319
<v Speaker 18>Oh it's it's just yeah, it's just stunning.

2574
02:06:17.399 --> 02:06:19.960
<v Speaker 17>But but the but the but the thing about the

2575
02:06:20.239 --> 02:06:24.279
<v Speaker 17>American Standard, we still carry and install their plumbing fixtures.

2576
02:06:24.880 --> 02:06:27.399
<v Speaker 18>We are a certified partner with American Standard.

2577
02:06:27.800 --> 02:06:31.159
<v Speaker 17>We will install other products, colar products, things of that nature, but.

2578
02:06:31.159 --> 02:06:34.239
<v Speaker 2>Those are really the only two that we coler in America. Yeah,

2579
02:06:35.079 --> 02:06:37.960
<v Speaker 2>we trust them, Yeah, we trust that the you know,

2580
02:06:38.119 --> 02:06:40.680
<v Speaker 2>and and and do you notice any difference. I mean,

2581
02:06:40.680 --> 02:06:44.960
<v Speaker 2>I'm sure they both have different levels of product. Do

2582
02:06:45.079 --> 02:06:50.520
<v Speaker 2>you have personally a favorite or it just really depends

2583
02:06:50.560 --> 02:06:51.399
<v Speaker 2>on a look of it.

2584
02:06:51.680 --> 02:06:53.640
<v Speaker 17>Well, I will tell you that in my own home,

2585
02:06:53.680 --> 02:06:57.840
<v Speaker 17>I I replaced every fixture, and every fixture was was

2586
02:06:57.960 --> 02:07:01.359
<v Speaker 17>coler and and I did that because of a specific

2587
02:07:01.520 --> 02:07:02.600
<v Speaker 17>finish that we liked.

2588
02:07:02.680 --> 02:07:04.359
<v Speaker 2>Yeah, a lot, I think of it.

2589
02:07:04.600 --> 02:07:07.840
<v Speaker 17>Yeah, so it the design, Yeah, the design was was

2590
02:07:07.960 --> 02:07:11.319
<v Speaker 17>the was the feature and so but you know, I

2591
02:07:11.399 --> 02:07:13.000
<v Speaker 17>think you can you can find a lot of good

2592
02:07:13.039 --> 02:07:15.760
<v Speaker 17>products in all lines. I don't think anybody's actually making

2593
02:07:16.239 --> 02:07:18.600
<v Speaker 17>intentionally making uh, low quality products.

2594
02:07:18.640 --> 02:07:21.000
<v Speaker 18>I think sometimes it just happens by default.

2595
02:07:21.159 --> 02:07:24.439
<v Speaker 2>What do you see is real popular now? Like at

2596
02:07:24.479 --> 02:07:28.039
<v Speaker 2>one point vessel sinks, he's above ground, it would just

2597
02:07:28.119 --> 02:07:30.600
<v Speaker 2>sit on the granite. I've seen some of them. I

2598
02:07:30.680 --> 02:07:31.640
<v Speaker 2>thought they're beautiful.

2599
02:07:31.760 --> 02:07:32.520
<v Speaker 18>Yeah I don't.

2600
02:07:32.600 --> 02:07:34.399
<v Speaker 2>I didn't do one, but I've seen them.

2601
02:07:34.640 --> 02:07:34.840
<v Speaker 18>Yeah.

2602
02:07:35.039 --> 02:07:36.960
<v Speaker 17>My wife and I we actually put them in most

2603
02:07:37.000 --> 02:07:39.079
<v Speaker 17>of our bathrooms. We put them in in a in

2604
02:07:39.199 --> 02:07:42.319
<v Speaker 17>a vessels. They're really nice there. It was she, she

2605
02:07:42.560 --> 02:07:44.600
<v Speaker 17>was the one who picked out them, and they really

2606
02:07:44.680 --> 02:07:48.359
<v Speaker 17>do look nice. You can find nice vessels, you know

2607
02:07:49.439 --> 02:07:51.880
<v Speaker 17>under mountain bowls are where it's at though, I mean.

2608
02:07:52.039 --> 02:07:55.279
<v Speaker 18>Just yeah, just you know, it's tried and true.

2609
02:07:55.319 --> 02:07:56.560
<v Speaker 2>About pedestal sinks.

2610
02:07:57.119 --> 02:07:58.760
<v Speaker 18>I haven't done one in a long time.

2611
02:07:59.000 --> 02:08:01.840
<v Speaker 2>Really, I guess for a half bath, it's probably where

2612
02:08:01.840 --> 02:08:04.319
<v Speaker 2>they be at. But yeah, you're right, in a master

2613
02:08:04.680 --> 02:08:08.239
<v Speaker 2>or even like I call it the kids bathroom or whatever.

2614
02:08:08.119 --> 02:08:11.520
<v Speaker 17>Jack and jail. Yeah, yeah, it's just not common. I mean,

2615
02:08:11.560 --> 02:08:13.239
<v Speaker 17>but you know what, we're finding more and more people

2616
02:08:13.319 --> 02:08:15.680
<v Speaker 17>are looking. They want storage in the bathrooms. They want

2617
02:08:15.720 --> 02:08:19.600
<v Speaker 17>storage in the showers. They want that spawl like setting,

2618
02:08:19.680 --> 02:08:22.600
<v Speaker 17>whether it's the shower, whether it's uh, you know, the

2619
02:08:22.720 --> 02:08:28.039
<v Speaker 17>shower head, the mist sprays. There's a toilet, Yeah, fancy toilet.

2620
02:08:28.119 --> 02:08:30.600
<v Speaker 17>I mean, there's there's so many things that you can

2621
02:08:30.680 --> 02:08:31.359
<v Speaker 17>do in a bathroom.

2622
02:08:31.359 --> 02:08:34.039
<v Speaker 2>You know, people don't they think of a boudet. But

2623
02:08:34.359 --> 02:08:37.920
<v Speaker 2>these toilets now do just more than the cleansing. Oh yeah,

2624
02:08:37.960 --> 02:08:40.039
<v Speaker 2>I mean, I'll tell you the best part about it, honestly,

2625
02:08:40.439 --> 02:08:45.560
<v Speaker 2>fans what Yeah, well that is a fan I forgot

2626
02:08:45.600 --> 02:08:48.840
<v Speaker 2>about that. That's a good one. But the other one

2627
02:08:48.920 --> 02:08:52.479
<v Speaker 2>is the heatd toilet heat seat. The heated seat is ridiculous.

2628
02:08:52.800 --> 02:08:55.159
<v Speaker 2>I'll hold out until they make the massaging seat the

2629
02:08:55.319 --> 02:08:59.399
<v Speaker 2>massage toilet. I would assume that. I bet Toto makes one.

2630
02:08:59.479 --> 02:09:00.800
<v Speaker 2>That's a hell of a brand, isn't it.

2631
02:09:01.039 --> 02:09:01.880
<v Speaker 18>They have a great product.

2632
02:09:01.960 --> 02:09:04.039
<v Speaker 2>You know what's weird, though, I've seen totos that look

2633
02:09:04.159 --> 02:09:08.399
<v Speaker 2>like regular commodes, I mean, just like anything American or

2634
02:09:08.439 --> 02:09:10.880
<v Speaker 2>color anybody would make, but they seem to be two

2635
02:09:11.000 --> 02:09:12.079
<v Speaker 2>or three times in price.

2636
02:09:13.359 --> 02:09:16.439
<v Speaker 17>They're not that much more, I mean realistic whenever you're

2637
02:09:16.439 --> 02:09:18.960
<v Speaker 17>stepping into those, I mean there are some some of

2638
02:09:19.039 --> 02:09:22.600
<v Speaker 17>the colar, some of the color bedatoilets can be you know,

2639
02:09:22.880 --> 02:09:24.840
<v Speaker 17>upwards of twelve thirteen thousand dollars.

2640
02:09:24.880 --> 02:09:29.000
<v Speaker 2>Oh that's insane. Yeah, thirty yeah, thirteenth thirteen thousand. Yeah,

2641
02:09:29.680 --> 02:09:32.359
<v Speaker 2>that's crazy the new me. Then you buy a squatty

2642
02:09:32.439 --> 02:09:35.520
<v Speaker 2>potty for forty nine dollars a piece of plastic can

2643
02:09:35.640 --> 02:09:37.720
<v Speaker 2>cap it off. All right, three oh three seven one

2644
02:09:37.840 --> 02:09:40.920
<v Speaker 2>three eight two five five Hold tight, we'll be right back.

2645
02:09:47.039 --> 02:09:50.279
<v Speaker 13>Go with a sure thing Denver's best roofer excel roofing

2646
02:09:50.399 --> 02:09:55.479
<v Speaker 13>dot com. You don't pay a cent until you're contents.

2647
02:09:56.399 --> 02:09:59.560
<v Speaker 13>Time for an insurance check up free, no obligation. In comparison,

2648
02:09:59.720 --> 02:10:03.279
<v Speaker 13>call Compass insurance paying too much your coverage at dozens

2649
02:10:03.319 --> 02:10:04.279
<v Speaker 13>of insurance companies.

2650
02:10:04.399 --> 02:10:06.399
<v Speaker 2>Find out now three oh three, seven to seven to

2651
02:10:06.439 --> 02:10:06.960
<v Speaker 2>one help.

2652
02:10:07.159 --> 02:10:09.800
<v Speaker 13>You'll think you're his only customer when you choose Frank

2653
02:10:09.880 --> 02:10:12.279
<v Speaker 13>durand the real estate man dot com to list your

2654
02:10:12.359 --> 02:10:15.439
<v Speaker 13>home with Remax Alliance three oh three nine two zero

2655
02:10:15.600 --> 02:10:16.600
<v Speaker 13>sixteen twenty.

2656
02:10:16.399 --> 02:10:29.359
<v Speaker 2>Two all right, three oh three seven one three eight

2657
02:10:29.399 --> 02:10:32.479
<v Speaker 2>two five five three oh three Martino. I was talking

2658
02:10:32.560 --> 02:10:35.439
<v Speaker 2>to Nick Fox. He's got a great special he's going

2659
02:10:35.479 --> 02:10:38.000
<v Speaker 2>to be given to but we were talking during the break.

2660
02:10:38.039 --> 02:10:40.319
<v Speaker 2>I told him I'm on the shot. Try Zeppatide. If

2661
02:10:40.359 --> 02:10:42.920
<v Speaker 2>you listen to the show, I go through Denver region

2662
02:10:43.560 --> 02:10:46.119
<v Speaker 2>and to give you an idea, Nick, it's like three

2663
02:10:46.199 --> 02:10:48.520
<v Speaker 2>hundred bucks a month. They got a deal right now,

2664
02:10:48.600 --> 02:10:50.560
<v Speaker 2>it's one hundred and fifty off the first month. But

2665
02:10:51.600 --> 02:10:55.479
<v Speaker 2>it's really incredible. I hit like a wall at thirty pounds.

2666
02:10:55.880 --> 02:10:58.399
<v Speaker 2>The first thirty pounds came off quick, and then I

2667
02:10:58.560 --> 02:11:00.600
<v Speaker 2>was like, what's going on? Then all sudden, in the

2668
02:11:00.680 --> 02:11:04.159
<v Speaker 2>past two weeks, I started losing weight again. So now

2669
02:11:04.159 --> 02:11:06.800
<v Speaker 2>I'm like thirty five thirty six pounds. I got four

2670
02:11:06.920 --> 02:11:08.520
<v Speaker 2>or five more to go, and that's where I am

2671
02:11:08.560 --> 02:11:13.600
<v Speaker 2>and then I'll get off the shut. But it's remarkable

2672
02:11:13.640 --> 02:11:16.520
<v Speaker 2>when you hit that wall because I'm still barely eating

2673
02:11:16.600 --> 02:11:19.680
<v Speaker 2>any calorie, so I'm going, what's happening? It's almost like

2674
02:11:20.640 --> 02:11:23.840
<v Speaker 2>the original five or ten pounds. I assumes like waterweight.

2675
02:11:24.439 --> 02:11:27.079
<v Speaker 2>I mean, like really it's the easy weight to drop.

2676
02:11:27.720 --> 02:11:31.039
<v Speaker 2>And then after that, I don't know if some fat dock.

2677
02:11:31.239 --> 02:11:35.640
<v Speaker 2>Is this possible that some fat burns quicker than other fats?

2678
02:11:35.720 --> 02:11:38.279
<v Speaker 2>Is there more dense fat? Does that make sense?

2679
02:11:38.960 --> 02:11:40.600
<v Speaker 7>I'm not sure, Mark, I don't know the answer.

2680
02:11:40.760 --> 02:11:44.640
<v Speaker 2>See something changes, but then I got through that wall. Well,

2681
02:11:44.680 --> 02:11:47.039
<v Speaker 2>the other thing that possibly changed is I went to

2682
02:11:48.560 --> 02:11:53.000
<v Speaker 2>Nashville right with fourteen people and we partied hard. I

2683
02:11:53.079 --> 02:11:56.960
<v Speaker 2>probably the beer. The beer does not help the calorie

2684
02:11:57.039 --> 02:12:01.159
<v Speaker 2>line whatsoever. And I like those IPAs which are like, yeah,

2685
02:12:01.399 --> 02:12:03.640
<v Speaker 2>you know, two hundred calories. So honestly that might have

2686
02:12:03.720 --> 02:12:06.079
<v Speaker 2>been part of that brick I had. But now it's

2687
02:12:06.119 --> 02:12:07.159
<v Speaker 2>all coming off again.

2688
02:12:07.239 --> 02:12:07.560
<v Speaker 18>Good for you.

2689
02:12:08.239 --> 02:12:10.880
<v Speaker 2>Oh, I'll tell you something, And this is for everybody

2690
02:12:10.960 --> 02:12:14.840
<v Speaker 2>out there. You meet somebody haven't seen for six seven months.

2691
02:12:15.720 --> 02:12:17.960
<v Speaker 2>Maybe you're at a restaurant. You look up, hey Tony,

2692
02:12:18.039 --> 02:12:21.720
<v Speaker 2>what's going on? Oh man, you lost weight and Tony's

2693
02:12:21.800 --> 02:12:24.319
<v Speaker 2>dropped like forty pounds. You haven't seen him for a year.

2694
02:12:25.520 --> 02:12:27.920
<v Speaker 2>What have you been doing? He goes, Oh, diet next size.

2695
02:12:27.960 --> 02:12:31.359
<v Speaker 2>You're like, you lying sick there is no way you

2696
02:12:31.600 --> 02:12:34.800
<v Speaker 2>drop fifty pounds in six seven months. I don't care

2697
02:12:34.880 --> 02:12:37.680
<v Speaker 2>who you are. I've known your fat ass fifteen years,

2698
02:12:37.960 --> 02:12:42.760
<v Speaker 2>and all of a sudden you dropped it. No no, no, no, no, no, no, no.

2699
02:12:43.119 --> 02:12:45.279
<v Speaker 2>We've all been there. Have you been there yet? You

2700
02:12:45.399 --> 02:12:47.199
<v Speaker 2>see someone that's drapped a lot of weight and you

2701
02:12:47.279 --> 02:12:49.479
<v Speaker 2>know they're lying or they're not telling.

2702
02:12:50.239 --> 02:12:53.039
<v Speaker 18>Yeah, of course, yeah, of course. Yeah. I mean most

2703
02:12:53.079 --> 02:12:55.840
<v Speaker 18>people are pretty transparent at this point with.

2704
02:12:56.039 --> 02:12:57.960
<v Speaker 2>Uh yeah, it's not a stigma anyhow.

2705
02:12:58.279 --> 02:13:00.720
<v Speaker 18>Yeah, everybody, you know, I mean, people are like.

2706
02:13:00.760 --> 02:13:04.920
<v Speaker 2>Hey, my accountant the other day said, before I said

2707
02:13:05.079 --> 02:13:06.760
<v Speaker 2>I got to reschedule, I was going to go in

2708
02:13:06.840 --> 02:13:08.680
<v Speaker 2>the other day. So I just stopped in the office

2709
02:13:09.000 --> 02:13:12.079
<v Speaker 2>and I said, Betty, I'm going to reschedule. Susan's got

2710
02:13:12.159 --> 02:13:13.960
<v Speaker 2>to go out of town real quick. She's got something,

2711
02:13:14.000 --> 02:13:16.079
<v Speaker 2>so maybe we'll come in Saturday. When she gets back,

2712
02:13:16.600 --> 02:13:20.039
<v Speaker 2>she goes, you've lost a lot of weight, and I'm

2713
02:13:20.119 --> 02:13:22.600
<v Speaker 2>behind her monitors so she can't even really see me.

2714
02:13:22.840 --> 02:13:26.119
<v Speaker 2>And then she goes in your face, meaning I lost

2715
02:13:26.159 --> 02:13:28.199
<v Speaker 2>a lot of weight in my face, and I say

2716
02:13:28.239 --> 02:13:30.600
<v Speaker 2>it proudly. I'm like, yeah, I'm on the stick man

2717
02:13:31.159 --> 02:13:34.239
<v Speaker 2>I'm sticking myself each week, so I don't care.

2718
02:13:34.359 --> 02:13:35.079
<v Speaker 18>Right a passage.

2719
02:13:35.199 --> 02:13:36.760
<v Speaker 2>Yeah, Tony, what's going on with you?

2720
02:13:36.920 --> 02:13:37.079
<v Speaker 15>Man?

2721
02:13:38.640 --> 02:13:39.760
<v Speaker 2>Hi there, Hey, Tony.

2722
02:13:40.359 --> 02:13:44.199
<v Speaker 20>I think on the Ford transmission issue. We ran into

2723
02:13:44.279 --> 02:13:45.039
<v Speaker 20>an issue like that.

2724
02:13:45.600 --> 02:13:48.079
<v Speaker 2>Oh so this is a Ford hold on. I got

2725
02:13:48.159 --> 02:13:49.880
<v Speaker 2>to recap. A lot of people have no idea what

2726
02:13:50.000 --> 02:13:51.560
<v Speaker 2>you're talking about, so we had to call her the

2727
02:13:51.640 --> 02:13:55.720
<v Speaker 2>first hour. Calls in. He bought a twenty eighteen Ford

2728
02:13:55.960 --> 02:13:58.800
<v Speaker 2>f one point fifty. It had a ten speed transmission.

2729
02:13:58.800 --> 02:14:01.520
<v Speaker 2>He bought it from Len Lyle's Chevy, I believe, and

2730
02:14:02.399 --> 02:14:04.840
<v Speaker 2>at the very beginning, like soon as he drove it

2731
02:14:04.920 --> 02:14:08.479
<v Speaker 2>off for the next day, the transmission's acting like crazy.

2732
02:14:08.840 --> 02:14:12.279
<v Speaker 2>It's not shifting, is shifting hard. It's just doing everything wrong.

2733
02:14:12.600 --> 02:14:15.479
<v Speaker 2>He brings it back. It's been four months. They put

2734
02:14:15.560 --> 02:14:19.199
<v Speaker 2>a rebuilt transmission in it, they've tried to fix it

2735
02:14:19.960 --> 02:14:25.760
<v Speaker 2>five times, and it still has the same problem. Go ahead, Tony, Well.

2736
02:14:26.000 --> 02:14:28.960
<v Speaker 20>We ran into this by accident. And what it is

2737
02:14:29.079 --> 02:14:31.680
<v Speaker 20>on these high mileage vehicles. If there's any type of

2738
02:14:31.800 --> 02:14:35.560
<v Speaker 20>fluids leaking and it gets onto the wiring harness and

2739
02:14:35.640 --> 02:14:39.039
<v Speaker 20>the plug that goes into the transmission, it will screw

2740
02:14:39.159 --> 02:14:43.079
<v Speaker 20>up the communication between the transmission and the computer. All

2741
02:14:43.159 --> 02:14:45.600
<v Speaker 20>we had to do was clean the harness and the

2742
02:14:45.760 --> 02:14:49.840
<v Speaker 20>plug and blow and behold everything worked right, Tony, that

2743
02:14:50.119 --> 02:14:51.960
<v Speaker 20>this guy's problem or not. I don't know.

2744
02:14:52.279 --> 02:14:57.760
<v Speaker 2>That sounds so feasible. It's crazy because the way they

2745
02:14:57.920 --> 02:15:03.119
<v Speaker 2>described how intermittent it was was insane. That would be

2746
02:15:03.319 --> 02:15:06.119
<v Speaker 2>very cool. Is it easy to see if it's up

2747
02:15:06.199 --> 02:15:10.079
<v Speaker 2>on a lift, if there actually is something leaking around there,

2748
02:15:10.239 --> 02:15:12.880
<v Speaker 2>or is it like buried in the engine compartment or what.

2749
02:15:14.840 --> 02:15:16.920
<v Speaker 20>Well, it was on a side, the one that we saw,

2750
02:15:17.119 --> 02:15:19.279
<v Speaker 20>and it had an oil leak out of the valve

2751
02:15:19.319 --> 02:15:22.239
<v Speaker 20>covered gas good and it was kind of settling right there.

2752
02:15:22.399 --> 02:15:25.800
<v Speaker 20>And with all the dirt and moisture and everything driving around,

2753
02:15:26.399 --> 02:15:28.680
<v Speaker 20>it screwed it up. And you know you got to

2754
02:15:28.720 --> 02:15:30.479
<v Speaker 20>really clean them up well, because.

2755
02:15:30.439 --> 02:15:33.199
<v Speaker 2>Yeah, I get it, it'll just come back, all right, Hey, Tony,

2756
02:15:33.239 --> 02:15:37.800
<v Speaker 2>I appreciate that. In fact, we'll possibly be talking to

2757
02:15:37.920 --> 02:15:40.920
<v Speaker 2>him again tomorrow because I think Jeff fixing the marrow.

2758
02:15:41.439 --> 02:15:44.319
<v Speaker 2>Let's take a quick break when we come back. We

2759
02:15:44.439 --> 02:15:47.560
<v Speaker 2>have got a deal for you from renew Home Innovations.

2760
02:15:47.640 --> 02:15:51.039
<v Speaker 2>I'm a little shocked, Nick, you're doing it. It's a

2761
02:15:51.640 --> 02:15:53.800
<v Speaker 2>you know, a lot of times a company might say, oh,

2762
02:15:53.960 --> 02:15:57.479
<v Speaker 2>five percent off this, or ten percent off or free

2763
02:15:57.680 --> 02:16:02.399
<v Speaker 2>estimate whatever. This deal is pretty ridiculous. In fact, I'm

2764
02:16:02.439 --> 02:16:06.760
<v Speaker 2>not so sure how you guys can afford to do it.

2765
02:16:07.000 --> 02:16:08.199
<v Speaker 2>It's magnificent.

2766
02:16:08.279 --> 02:16:12.159
<v Speaker 13>Hold on, go with a sure thing Denver's best roofer

2767
02:16:12.359 --> 02:16:13.680
<v Speaker 13>Excel Roofing dot com.

2768
02:16:13.880 --> 02:16:15.880
<v Speaker 2>You don't pay a cent until you're content.

2769
02:16:19.279 --> 02:16:22.399
<v Speaker 13>Time for an insurance check up free, no obligation comparison

2770
02:16:22.600 --> 02:16:26.119
<v Speaker 13>call Compass Insurance paying too much your coverage at dozens

2771
02:16:26.159 --> 02:16:28.880
<v Speaker 13>of insurance companies find out now three oh three, seven

2772
02:16:28.880 --> 02:16:29.439
<v Speaker 13>to seven to one.

2773
02:16:29.600 --> 02:16:29.800
<v Speaker 2>Help.

2774
02:16:30.000 --> 02:16:32.639
<v Speaker 13>You'll think you're his only customer when you choose Frank

2775
02:16:32.719 --> 02:16:35.120
<v Speaker 13>durand the real estate Man dot com to list your

2776
02:16:35.200 --> 02:16:38.319
<v Speaker 13>home with Remax Alliance three oh three nine two zero

2777
02:16:38.440 --> 02:16:39.399
<v Speaker 13>sixteen twenty two.

2778
02:16:40.920 --> 02:16:43.000
<v Speaker 2>All right, three oh three seven one three eight two

2779
02:16:43.120 --> 02:16:46.399
<v Speaker 2>five five. We're gonna put Nick Fox on the line.

2780
02:16:46.440 --> 02:16:49.120
<v Speaker 2>I can't believe he's doing this. Renew Home Innovations, by

2781
02:16:49.159 --> 02:16:53.000
<v Speaker 2>the way, renew Home Innovations dot com. And I'll give

2782
02:16:53.000 --> 02:16:55.079
<v Speaker 2>the phone number in the info out. But check out

2783
02:16:55.120 --> 02:16:57.120
<v Speaker 2>what he's gonna do. And I'm not kidding if you

2784
02:16:57.200 --> 02:17:01.200
<v Speaker 2>watch this on YouTube, I said during break I said, Nick,

2785
02:17:02.120 --> 02:17:04.239
<v Speaker 2>do you have any specials that we can do for

2786
02:17:04.360 --> 02:17:07.760
<v Speaker 2>the listeners on a new bathroom? And he said, well,

2787
02:17:08.559 --> 02:17:11.239
<v Speaker 2>hold on, I got to check with the boss. Yes,

2788
02:17:11.319 --> 02:17:13.760
<v Speaker 2>And you went and called your wife. Yes, and you

2789
02:17:13.879 --> 02:17:15.719
<v Speaker 2>guys were out there and you came back in and

2790
02:17:15.799 --> 02:17:18.959
<v Speaker 2>you said, man, I got something that's crazy, and you're

2791
02:17:19.000 --> 02:17:22.520
<v Speaker 2>not kidding. Check this out. I'll let you give the details,

2792
02:17:22.600 --> 02:17:26.239
<v Speaker 2>but it's nuts. You have them out and you get

2793
02:17:26.280 --> 02:17:30.559
<v Speaker 2>your bathroom done. Let's say it's your master bathroom. Whatever

2794
02:17:30.600 --> 02:17:33.600
<v Speaker 2>you want. They'll talk to you about steam showers, basic showers,

2795
02:17:33.639 --> 02:17:36.159
<v Speaker 2>pretty whatever level you want. Is what I love about

2796
02:17:36.200 --> 02:17:39.399
<v Speaker 2>renew Home Innovations. If you're thinking of selling the house,

2797
02:17:39.520 --> 02:17:41.639
<v Speaker 2>they're going to have something for you. If this is

2798
02:17:41.719 --> 02:17:45.000
<v Speaker 2>your dream house and you want the full Monty, you know,

2799
02:17:45.280 --> 02:17:48.360
<v Speaker 2>the steam shower, the fancy toilet, everything, they can do it,

2800
02:17:48.559 --> 02:17:51.399
<v Speaker 2>and you can do everything in between. They can talk

2801
02:17:51.559 --> 02:17:57.639
<v Speaker 2>solid walls, which I've seen their systems absolutely gorgeous, porcelain gorgeous.

2802
02:17:58.079 --> 02:18:00.280
<v Speaker 2>You have to look at their work. In fact, first

2803
02:18:00.319 --> 02:18:01.879
<v Speaker 2>thing I would do is go look at all their

2804
02:18:02.040 --> 02:18:06.120
<v Speaker 2>jobs at renew home Innovations dot com. Over ten thousand jobs.

2805
02:18:06.360 --> 02:18:08.559
<v Speaker 2>I've seen these guys on Fox thirty one on the

2806
02:18:08.639 --> 02:18:11.360
<v Speaker 2>news and stuff in a good way. They're good people,

2807
02:18:11.520 --> 02:18:15.360
<v Speaker 2>really good way. Now you have that bathroom done, and

2808
02:18:15.440 --> 02:18:18.200
<v Speaker 2>I guess it really doesn't matter what level, right, because

2809
02:18:18.440 --> 02:18:23.879
<v Speaker 2>you're gonna do another bathroom, the shower in another bathroom

2810
02:18:24.319 --> 02:18:24.799
<v Speaker 2>for free.

2811
02:18:25.040 --> 02:18:25.239
<v Speaker 18>Yeah.

2812
02:18:25.360 --> 02:18:29.479
<v Speaker 17>So you if a consumer purchases a full complete bathroom model,

2813
02:18:30.239 --> 02:18:33.399
<v Speaker 17>we're gonna do another shower on our nickel.

2814
02:18:33.520 --> 02:18:37.399
<v Speaker 2>No, what I'm okay with. You come out and basically

2815
02:18:37.479 --> 02:18:40.600
<v Speaker 2>you do the master bedroom right or the bathroom, and

2816
02:18:40.719 --> 02:18:45.159
<v Speaker 2>then say upstairs, the kids room has a tub that

2817
02:18:45.440 --> 02:18:48.120
<v Speaker 2>used to that's a tub shower, where as Tom would

2818
02:18:48.159 --> 02:18:52.520
<v Speaker 2>call it a shoub. The shub, you're you're gonna redo that.

2819
02:18:52.760 --> 02:18:55.200
<v Speaker 2>You're gonna put in a shower or do whatever. Yeah,

2820
02:18:55.319 --> 02:18:57.719
<v Speaker 2>and we'll call those wet space. So you know, purchase

2821
02:18:57.879 --> 02:19:00.799
<v Speaker 2>a full bathroom model and we're gonna give a free

2822
02:19:00.879 --> 02:19:04.319
<v Speaker 2>wet space shower or bath whichever, you can give it

2823
02:19:04.360 --> 02:19:06.319
<v Speaker 2>a shower. Here's what I don't get forget about to

2824
02:19:06.399 --> 02:19:08.959
<v Speaker 2>full remodel in the second one, the free one. Just

2825
02:19:09.079 --> 02:19:12.159
<v Speaker 2>a shower, just a good conversion that can easily be

2826
02:19:12.319 --> 02:19:15.399
<v Speaker 2>ten grand. So basically you're saying you're giving, you're giving

2827
02:19:15.479 --> 02:19:16.719
<v Speaker 2>someone ten grand.

2828
02:19:16.600 --> 02:19:18.360
<v Speaker 18>On the very low end. That's what it is. Yes,

2829
02:19:18.479 --> 02:19:19.879
<v Speaker 18>that's correct on the very low end.

2830
02:19:20.000 --> 02:19:20.120
<v Speaker 10>Yes.

2831
02:19:20.600 --> 02:19:20.639
<v Speaker 8>So.

2832
02:19:20.959 --> 02:19:22.920
<v Speaker 2>And once again, what I love about it is if

2833
02:19:23.000 --> 02:19:25.440
<v Speaker 2>you do that master, and I want to clarify this

2834
02:19:25.520 --> 02:19:29.479
<v Speaker 2>because this steals crazy. You do that master bathroom and

2835
02:19:29.920 --> 02:19:32.719
<v Speaker 2>they're doing a I don't want to say builder grade,

2836
02:19:32.799 --> 02:19:36.360
<v Speaker 2>but something, you know, something updated but not top of

2837
02:19:36.399 --> 02:19:39.440
<v Speaker 2>the line. They're still going to get that that other

2838
02:19:39.719 --> 02:19:43.760
<v Speaker 2>wet space or that shower done correct. Same. Yeah, And

2839
02:19:43.879 --> 02:19:47.239
<v Speaker 2>if they do something very high line right, then you're

2840
02:19:47.280 --> 02:19:49.520
<v Speaker 2>going to do the same for that shower in there right.

2841
02:19:49.600 --> 02:19:52.159
<v Speaker 2>In other words, quality for quality hundred percent.

2842
02:19:52.280 --> 02:19:55.000
<v Speaker 18>Now I mean everything. I don't sell no junk.

2843
02:19:55.719 --> 02:19:57.799
<v Speaker 2>No you don't because you sit there and you back

2844
02:19:57.840 --> 02:19:59.799
<v Speaker 2>your product. You've been doing this. You already told us

2845
02:19:59.799 --> 02:20:03.760
<v Speaker 2>tw twenty five plus years, No, thirty five years, renew

2846
02:20:03.920 --> 02:20:06.799
<v Speaker 2>home Innovations, you got to mention that special. But if

2847
02:20:06.840 --> 02:20:09.600
<v Speaker 2>you've been thinking about it, do it now. There's no joke.

2848
02:20:09.680 --> 02:20:13.000
<v Speaker 2>That's the real deal. That's a huge savings three oh

2849
02:20:13.120 --> 02:20:16.440
<v Speaker 2>three nine oh four two thousand, three oh three nine

2850
02:20:16.639 --> 02:20:21.399
<v Speaker 2>zero four two thousand. Renew home Innovations dot com owner's

2851
02:20:21.479 --> 02:20:24.680
<v Speaker 2>name is Nick give McCall. Get that setup free estimates.

2852
02:20:24.799 --> 02:20:25.600
<v Speaker 2>We'll see you tomorrow.