Speaker 1: Yea ripped up.
Speaker 2: News.
Speaker 3: You need advice? Who you don't help?
Speaker 4: Come running just as fast as we can.
Speaker 3: Shooter's gonna help.
Speaker 5: Come man, this is.
Speaker 6: The Troubleshooter Show. No Tom Martinez, Welcome.
Speaker 2: Welcome, my friends to the only show of it's kind.
Speaker 2: We're here to solve problems, answer questions, take complaints. We're
Speaker 2: here for you. You have any questions about anything going on,
Speaker 2: maybe a bad contractor someone that's ripped you off. Maybe
Speaker 2: you need help with the landlord, maybe you just need
Speaker 2: help in general period. We have a list of people
Speaker 2: that referral list. You get directly involved in the show,
Speaker 2: and I love doing the show. Tommy boys out today.
Speaker 2: But that's all right. We got this handled. I got
Speaker 2: mister Dmitri across Rummy, Deputy Dmitri Deputy, Doc. What's going
Speaker 2: on with you?
Speaker 7: Man?
Speaker 2: Any updates? Gentlemen?
Speaker 7: Nothing ready right now? Just walk on a few things.
Speaker 2: What are you working on, Doc?
Speaker 7: I'm trying to.
Speaker 8: Get a warranty fixed for a guy that bought a
Speaker 8: car in there, trying to give him a hard time
Speaker 8: about the warranty.
Speaker 2: Ah, okay, I guess we'll do that, Dmitri. Anything you
Speaker 2: got cooking over there before we get moving. Mark, not
Speaker 2: right now.
Speaker 9: I do have a couple of cases that they all
Speaker 9: had to do with used car warranties, and we referred
Speaker 9: them all to.
Speaker 2: Are they all just Kevin straight up, straight up denials? Well,
Speaker 2: they that's how they started.
Speaker 9: But Kevin over at sharedon Auto Tech got one guy
Speaker 9: a new engine from LKQ. Oh nice, and he's got
Speaker 9: something else going on another one. But I haven't bothered
Speaker 9: him for an update because I figured i'll see him
Speaker 9: on Friday when he comes in here.
Speaker 2: Well tomorrow, actually it is tomorrow's car day.
Speaker 9: But he's he's doing a great job recovering not in
Speaker 9: every case, but you know, recovering victory from the jaws
Speaker 9: of defeat for quite a few of our callers.
Speaker 2: I'll tell you it's pretty hard to find a good
Speaker 2: shob that knows how to deal with the warranty company.
Speaker 2: It really is. If you say the wrong thing, you
Speaker 2: basically give them an out. And he said, you know this,
Speaker 2: he's after market companies kind of suck man. Some of
Speaker 2: them come through, though, I can't say they all suck.
Speaker 2: When I used to deal with them, I'd say we
Speaker 2: had decent success. I mean, you know, Kevin's got the
Speaker 2: best I've seen though, Yeah, Kevin.
Speaker 9: And then Jeffick from Kimmer mentioned just his couple of
Speaker 9: weeks ago. He said, he knows, you know, they have
Speaker 9: to use certain keywords. Yeah, he said there are some
Speaker 9: kind of red flags that he knows that the insurance
Speaker 9: company or the warranty company is listening for.
Speaker 2: Yep.
Speaker 9: So he without misrepresenting the matter, he'll avoid using those
Speaker 9: red flags, but he will sprinkle in some of the
Speaker 9: keywords that might trigger a warranty repair.
Speaker 2: Yeah, we really do get a lot of those. Sorry,
Speaker 2: three zero three seven one three A two five five.
Speaker 2: Now it's a great time to get those calls in.
Speaker 2: Looks like we have two lines open three zero three Martino.
Speaker 2: I want to give these guys something to sink their teeth.
Speaker 2: So if you got a problem, give us a call now,
Speaker 2: don't forget help it. Troubleshooter dot com, Leslie, what is
Speaker 2: going on with you?
Speaker 10: Hi? All kinds of crazy stuff with my HOA. Oh
Speaker 10: like what chirst All, thank you for taking the time
Speaker 10: to speak to me. I appreciate that.
Speaker 2: Yeah, no problem. What is going on?
Speaker 10: Well, it started when I submitted a request to have
Speaker 10: my home painted and for the sake of simplicity, I
Speaker 10: went ahead and went with one of the pre approved
Speaker 10: color schemes and that was that. And I went to work,
Speaker 10: and I came home and my house was cream. I
Speaker 10: chose great.
Speaker 2: Now, where did you get to colors? Hold on, Leslie,
Speaker 2: The color schemes came directly from the HOA, Yes, sir,
Speaker 2: and then you went with the painter, and the painter
Speaker 2: did use the correct paint. Yep. So what could the
Speaker 2: problem possibly be?
Speaker 10: Well, they actually admitted, but unfortunately it wasn't through email
Speaker 10: or text message.
Speaker 11: It was on the phone.
Speaker 10: The management company laid the blame on the HOA board,
Speaker 10: saying that the HOA accidentally submitted the wrong palettes with
Speaker 10: the wrong color scheme code.
Speaker 2: That the day Actually, Leslie, let me ask you something.
Speaker 2: How is it supposed to work in your HOA when
Speaker 2: you go to paint your house. I understand you're saying
Speaker 2: you used a color that was approved, or at least
Speaker 2: everybody thought it was approved. But are you supposed to
Speaker 2: send it in then they give you approval letter and
Speaker 2: see what color you chose or did you just pick
Speaker 2: one and then have the house painted.
Speaker 10: Now you have to actually submit it.
Speaker 2: And they approved it.
Speaker 10: Well, this is where it's even shisty erth Okay, So
Speaker 10: when I submitted for approval, you have to actually take
Speaker 10: pictures of the homes next to you because that matters.
Speaker 10: They don't want, you know, to houses with the same color. Yeah,
Speaker 10: and know, as God was looking down on me for
Speaker 10: whatever reason, I decided to take a screen shot of
Speaker 10: the approved color that I was going with, straight off
Speaker 10: of the ho Wa website. Okay, and include that while
Speaker 10: submitting it online. And here we are.
Speaker 2: Oh wait, so you wait a second, though, Here's what
Speaker 2: I'm trying to figure out. You submitted it online and
Speaker 2: they approve that color, right they did? Okay, so you
Speaker 2: have some form of approval letter? Can you send that
Speaker 2: to us? Yeah? Absolutely, that'd be great. So I'm going
Speaker 2: to have you send it to help at troubleshooter dot com.
Speaker 2: We're going to continue on, though, So what are they saying? Now,
Speaker 2: I understand they're saying, whoops, we screwed up. So what
Speaker 2: are they telling you? Are they telling you you have
Speaker 2: to paint the house even though they gave you approval.
Speaker 10: No, they're telling me I have to live with this
Speaker 10: ugly green house. And essentially it's us to be me.
Speaker 10: That's what they're pretty much telling me. They offered me
Speaker 10: two thousand dollars pretty much to shut me up. I said,
Speaker 10: why should I, Leslie?
Speaker 2: I am so sorry, but I'm a little confused here.
Speaker 2: You painted your house green, and you chose that color? Right?
Speaker 6: No?
Speaker 2: I did not.
Speaker 10: That's where the whole conflict comes into it. Okay, on
Speaker 10: the website was actually dark gray in a simple white track.
Speaker 2: Oh wait a minute, you picked a dark gray on
Speaker 2: the website they approved the dark gray? Well, how the
Speaker 2: hell did your house end up green? And now I'm
Speaker 2: even more confused?
Speaker 10: Right exactly because they accidentally the board supposedly accidentally put
Speaker 10: the wrong color scheme. You know their numbers. So when
Speaker 10: I looked online on their website and I picked number
Speaker 10: fifty three, which showed it as being a dark gray
Speaker 10: with white trim, and submitted that it was approved. However,
Speaker 10: number fifty three was actually green.
Speaker 2: Well wait, wait, wait, when the painter came out and
Speaker 2: started painting your house, didn't you really it was green?
Speaker 10: I wasn't even at home, I was at working.
Speaker 2: And do they hire the painter? I'm a little confused
Speaker 2: there too.
Speaker 10: Now I hired a contractor.
Speaker 2: So you hire the contractor and he does what. He
Speaker 2: goes onto the website and says, I want color scheme
Speaker 2: number fifty three from Sherwin Williams. Or how does that
Speaker 2: part go down?
Speaker 10: Well, that's how it goes down. I give them the
Speaker 10: color scheme from Sherman Williams. You're one hundred percent correct,
Speaker 10: and they ordered exactly what fifty three was supposed to be.
Speaker 10: The whole issue is that the website had it.
Speaker 2: I get it. So when they ordered fifty three, your painter,
Speaker 2: you called up your own contractor and said, this is
Speaker 2: what I want, per the HOA. He said fine, he
Speaker 2: goes to Sherwin Williams and they give him what is
Speaker 2: actually fifty three, and then the HOA. The HOA acknowledges
Speaker 2: the website was screwed up, and you also have a
Speaker 2: picture of it exactly. And now they're willing to give
Speaker 2: you two thousand dollars. How much did it cost to
Speaker 2: paint the house?
Speaker 10: Approximately eight thousand, and that fields actually off the table.
Speaker 2: And it gets even worse. So wait, wait, well, hold on,
Speaker 2: hold on, I want to know this. So, like you said,
Speaker 2: you were out of town or where were you when
Speaker 2: it was painting? I want to go back to that question.
Speaker 2: I think she went to work and the painter done.
Speaker 10: They had it done with in a matter of a day.
Speaker 10: I left to work as the painters were arriving. I
Speaker 10: came back. The house was nearly finished and it was green.
Speaker 2: So what did you say when you got back and
Speaker 2: you're staring at this wrong color?
Speaker 10: I freaked out?
Speaker 2: Did you say something right then and there to the painter?
Speaker 7: Yes?
Speaker 12: Yes, And you.
Speaker 10: Know, well, I contacted the contractor because obviously not to
Speaker 10: painters that were doing the project.
Speaker 2: Yeah you're thinking, you're thinking at that point that the
Speaker 2: contractor screwed up.
Speaker 10: Right, That's exactly what I thought that he did not,
Speaker 10: because when you look on Sherman Williams, number fifty three
Speaker 10: is the exact green color that's now on my home.
Speaker 10: So then I contacted the management.
Speaker 2: Wow, this one's crazy. Hold on, hold on, I wow,
Speaker 2: real quick. What do you guys think? Doc? What do
Speaker 2: you make of this? I understand exactly what happened, but
Speaker 2: I'm going I.
Speaker 7: Think the HOA needs to pay to have it repainted.
Speaker 2: Yeah, the entire eight grand, not just too. It's kind
Speaker 2: of crazy, though. What do you think, d Well?
Speaker 9: I'm you know, I'm looking at the webs at the Internet,
Speaker 9: and it says that Sherman Williams fifty three is actually
Speaker 9: a white color. So it would be great to take
Speaker 9: a look at the color code on the can of
Speaker 9: paint that the contract or.
Speaker 2: Actually, Yeah, let's do this too. Hold on approval documents
Speaker 2: that Leslie got. Yeah, Leslie, send us those approval documents.
Speaker 2: Help it troubleshooter dot com. And I also want you
Speaker 2: to send over that screenshot you have where it shows
Speaker 2: the gray Okay, yep, all right, Hold on a second.
Speaker 2: I'd be pissed, man. I just want to make sure,
Speaker 2: let's say, let's say it truly is exactly what she's saying.
Speaker 2: And I bet we're going to see a screenshot saying
Speaker 2: blah blah blah Sherwin Williams number fifty three and it's
Speaker 2: going to show a picture of gray and whatever.
Speaker 13: Way.
Speaker 9: Yeah, I agree with that, but here's an interesting thing
Speaker 9: would be great to explore. After the break, Uh, Leslie said,
Speaker 9: it gets even worse.
Speaker 2: Man. Everybody hold tight, including you, Ron. You'll be up
Speaker 2: after her. Three oh three seven one three talk three
Speaker 2: oh three Martino, go with a sure thing.
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Speaker 13: a cent until you're content. Time for an insurance check
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Speaker 13: with Remax Alliance three oh three nine two zero sixteen
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Speaker 2: You know this thing is kind of crazy. By the way,
Speaker 2: this hour is brought to you by Frank Duran, the
Speaker 2: real estate Man. Oh how I love the You want
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Speaker 2: in the front range Frank Duran homes dot com. Now wow,
Speaker 2: this poor lady Leslie. She goes to her hoa website
Speaker 2: and she picks out a color scheme she needs to
Speaker 2: paint her house. The color scheme she's picking out is
Speaker 2: actually kind of a gray color and then probably white
Speaker 2: or whatever the other color is with it. She hires
Speaker 2: a contractor tells a contractor what color scheme, he goes
Speaker 2: and picks up the paint and basically paints the house.
Speaker 2: She leaves for work, contractor shows up. By the time
Speaker 2: she gets home, the house is a completely different color.
Speaker 2: It's green, and you know, she starts thinking it's the
Speaker 2: contractor screwed up. But it wasn't. It wasn't the contractor.
Speaker 2: Apparently the website for the HOA had it wrong. So
Speaker 2: when she picked out fifty three that was actually a
Speaker 2: green color. Hey, out of curiosity, Leslie, is that green
Speaker 2: color one of the actual color schemes or what? Yes?
Speaker 10: Yes, because they revised it, but only after they noticed
Speaker 10: their screw up.
Speaker 2: Oh so you're saying it wasn't when you first went
Speaker 2: on there, that green wasn't even an option.
Speaker 10: Well, I mean I wouldn't know because I wasn't looking
Speaker 10: for green colors.
Speaker 2: I got you, So who knows if it was or not.
Speaker 2: I'm curious if they mixed up the two numbers. Maybe
Speaker 2: you can shed some light on this when you when
Speaker 2: Sherwin Williams, if I look up or actually Dimitri looked
Speaker 2: up color fifty three, what color was it? D it
Speaker 2: was one of the shades of white, so it's more
Speaker 2: of a white. Do they do it per HOA? I
Speaker 2: just don't know the answer.
Speaker 9: Yeah, they do.
Speaker 2: I get it. So your ho WA's got to deal
Speaker 2: with Sherwin Williams and they create different color schemes based
Speaker 2: upon the community and how they built it out to
Speaker 2: begin with.
Speaker 10: Well, it's Gury's paint that they have a contract with.
Speaker 10: The Gury's is actually owned by Sherman Williams.
Speaker 2: Yeah, that's who I used for our stuff too. I mean,
Speaker 2: I get it, man. That's it's very interesting. When you
Speaker 2: told them two thousand wasn't sufficient, what did they say?
Speaker 10: They said it because I threatened legal action. They can
Speaker 10: no longer speak to me. I said, but you're my
Speaker 10: management company and I pay my dues every month, therefore
Speaker 10: you work for me.
Speaker 12: What was every other homeowner in the camp?
Speaker 2: Wow? So they're just bad They're just bad people. They
Speaker 2: screw up. And when you said legal action, I mean, ultimately,
Speaker 2: I think that's where it's coming down. So a couple things,
Speaker 2: let's really discuss that one. I'm pretty sure there's going
Speaker 2: to be an arbitration agreement or a mediation clause in
Speaker 2: that HOA. Do you know if that's correct.
Speaker 10: There is, and I've already been a certified letter. Love it,
Speaker 10: and I have the scet that it was received on
Speaker 10: the sixth, requesting alternative distat resolution.
Speaker 2: Excellent. How long do they have to get back to you?
Speaker 10: Nobody cares. There's no timeframe listed on the covening document
Speaker 10: as to how long they have to get back to you,
Speaker 10: and it says that it's not mandatory that neither party
Speaker 10: needs to basically respond.
Speaker 2: Well, that doesn't make I'd love to see that document.
Speaker 2: Did you email over the other stuff I asked? Please
Speaker 2: check your head I I lost you there.
Speaker 14: Please check your emails.
Speaker 2: Yeah, she did say. I can't hear you, Kelly, I
Speaker 2: see you talking, but I can't hear you.
Speaker 14: Please check your email.
Speaker 2: Kelly wants you to check your email. Oh okay, let
Speaker 2: me check you real quick. Can you send over those
Speaker 2: governing documents or documents as well?
Speaker 10: I just happen to have a picture of that particular session.
Speaker 2: I would love that. I would absolutely love that. And
Speaker 2: then Kelly, can we get on Brad O'Brien.
Speaker 14: We cannot because he is unavailable until at least two o'clock.
Speaker 2: That's going to be after the show. I think what
Speaker 2: I want to do. I definitely want to get him
Speaker 2: back on. Let's get him lined up for tomorrow then
Speaker 2: and get her back on for the legal advice. And honestly,
Speaker 2: you're doing You're doing everything correct, Leslie. You requested that.
Speaker 2: I'm sure they're going to answer or do something. I
Speaker 2: don't know how they when you send over the information
Speaker 2: on this, you send him over that screenshot of the
Speaker 2: number fifty three, You send him all the information.
Speaker 10: Yes, and this was all uploaded directly through It wasn't
Speaker 10: through email. All of this goes directly through the website.
Speaker 10: That's how you submit everything.
Speaker 2: And then when you go to follow up with them,
Speaker 2: they basically don't say anything.
Speaker 15: Well, when I go to.
Speaker 11: Again, they took it off.
Speaker 10: It's entirely gone. All the communications from the twenty fifth,
Speaker 10: which is when it was submitted, it's suddenly gone. It's
Speaker 10: nowhere to be found. They also immediately again. I submitted
Speaker 10: on the twenty fifth. The painters arrived on the twelfth,
Speaker 10: March twelfth. It was on the evening or in the
Speaker 10: afternoon of March twelve that I came home and realized
Speaker 10: it was green. As soon as I contacted them and
Speaker 10: told them what was going on On March thirteenth, Suddenly
Speaker 10: it was revised and now it was showing fifty three
Speaker 10: as the green color, as well as the disclaimer was
Speaker 10: added stating that it is the homeowner's obligation to do
Speaker 10: due diligence. However, that disclaimer was nowhere to be found
Speaker 10: at the screenshots clearly show.
Speaker 2: Oh my goodness. So I'm looking at one right here
Speaker 2: where it says paint scheme fifty three and then it
Speaker 2: breaks down to white tall brown and then breaks down
Speaker 2: to a color for a front door, then sea bring white,
Speaker 2: and then something maritime white. So this is what you
Speaker 2: thought you were getting. And the body is rolling hills whatever.
Speaker 2: Oh that's your street address? What is that rolling hills?
Speaker 16: What is that?
Speaker 10: Well, if you look at both of the pictures, yeah,
Speaker 10: they both have same colors, rolling hills for both of
Speaker 10: green and rolling hills for both the green color, steam
Speaker 10: number fifty three for the green color, steam number fifty three.
Speaker 2: For the green. And we're just to make sure we're
Speaker 2: sure this isn't Guyory's issue.
Speaker 10: Now, it's definitely not their fault.
Speaker 2: Yeah, why would they offer two thousand dollars if it was?
Speaker 2: I mean, this is kind of crazy. I'm dying to
Speaker 2: see what our attorney says. But as of right now,
Speaker 2: you've done everything perfectly. You actually found that clause for
Speaker 2: arbitration you filled out to dispute. To bring it up,
Speaker 2: I would say after that, Hey, is there a clause
Speaker 2: in there that says if you guys do end up
Speaker 2: in court, the other person, the loser, ends up paying
Speaker 2: for attorney's fees.
Speaker 11: No, I don't know.
Speaker 10: There's a million different documents to read over. I don't know.
Speaker 10: Let me look and hear and see.
Speaker 2: Well that should be that definitely is usually in there.
Speaker 2: Take a look at that, because then when we talk
Speaker 2: to the attorney tomorrow, the interesting part will be if
Speaker 2: he feels pretty comfortable about it. You know, it's not
Speaker 2: guaranteed he'll get the attorney's fees, but a lot of
Speaker 2: times that's in the HOA documents. Hold on a second,
Speaker 2: I do want to copy of that HOA stuff big time.
Speaker 2: So get that out. And you know, leslie, what you
Speaker 2: never got to the part where you said it gets
Speaker 2: even worse? Were you?
Speaker 9: Was that in reference to the whitewashing that the HOA
Speaker 9: and the management company has done to their website since then?
Speaker 2: Probably yeah, I.
Speaker 10: Thought that that was really fraudulent.
Speaker 2: Yeah, what do you think. Well, it's good they changed it, though,
Speaker 2: I mean, really it's good. They said, hey, you know,
Speaker 2: you need to make sure it's the right color, right,
Speaker 2: but they do it well. That part is good.
Speaker 9: However, it was done primarily to whitewash their mistake.
Speaker 2: Who is the management company?
Speaker 10: It is American Community Association, you know what, just for
Speaker 10: the heck of.
Speaker 2: It, hold on, hey, Kelly, let's try to get them on.
Speaker 2: I'd love someone reasonable over there to explain why they
Speaker 2: don't feel responsible purely based on her story. I mean,
Speaker 2: her story seems pretty in line. I'm looking at all
Speaker 2: the evidence she sent, and she got screwed. Good things
Speaker 2: she did take these screenshots, But man, I don't know.
Speaker 2: There's a little bit I'm trying to think if this
Speaker 2: could have happened to me, Like what I have not
Speaker 2: known that it's the wrong color. I really don't know.
Speaker 2: I would have been there for the painting project.
Speaker 9: But I do understand why she was, like Leslie, have
Speaker 9: you know they have much more rigid schedules than I do,
Speaker 9: and she, you know, she must belong somewhere during certain
Speaker 9: times of the day, Leslie, what did the contractors say,
Speaker 9: will cost you to repaint the house the proper color?
Speaker 2: Eight grand? Well the original job was eight Why would
Speaker 2: it be different, Well two for one, yeah, you know,
Speaker 2: by one by one color, get another free Go ahead, Leslie.
Speaker 10: It would be her more expensive because I had originally
Speaker 10: set everything up in February. You were kind in the
Speaker 10: middle of winter, and now everybody's trying to get their
Speaker 10: houses completed.
Speaker 2: You know, we just had a hold on real quick.
Speaker 2: We just had Nick Fox, he owns Renewal Home Innervations.
Speaker 2: He's our guest today.
Speaker 7: Nick.
Speaker 2: Let me ask you something. Man, when you have when
Speaker 2: you live in an HOA and you want to paint
Speaker 2: your house, generally you have to follow rules. You follow
Speaker 2: this right, hit on on that mic and get close
Speaker 2: to it. So this lady tell me, just tell me
Speaker 2: your gut on it. I just want to tell you this,
Speaker 2: and just I want to first blush. You haven't heard
Speaker 2: anything but what I'm going to tell you. So you
Speaker 2: go to the HOA website and you pick out a
Speaker 2: color scheme that's approved. It goes through Guy Rees or
Speaker 2: Sherwin Williams, and in this case it's fifty three. She goes,
Speaker 2: I want fifty three. She calls up her contractor. Contractor
Speaker 2: goes to gyries, picks up color scheme fifty three for
Speaker 2: that subdivision or for that community. He shows up the
Speaker 2: next morning wherever, whenever, and she leaves for work. They're
Speaker 2: just getting set up. She comes home from work and
Speaker 2: instead of being gray, which she picked out, it's green.
Speaker 2: And she can't stand the green. She's like, what the
Speaker 2: hell's going on? At first she thinks it's the contractor
Speaker 2: grab the wrong pain, but it turns out the hoa's
Speaker 2: website for color Scream fifty three the wrong color. In
Speaker 2: other words, the HOA actually did it incorrectly. They acknowledge
Speaker 2: that they only offer her two thousand. It's an eight
Speaker 2: thousand dollars paint job. What do you think?
Speaker 17: I think the HOI is responsible? I mean, I would
Speaker 17: think that they would have a great onus, especially if
Speaker 17: they're the ones who mandate the selection and the numbers.
Speaker 2: So would it happen to you? Not as a contractor,
Speaker 2: take your contractor hat off, You're in a neighborhood, you
Speaker 2: pick out a color scheme and everything ends up Like
Speaker 2: I just said, would that happen to you? Does? She
Speaker 2: have any responsibility here. Now, granted she went to work.
Speaker 2: If she didn't go to work, I'd be like, well,
Speaker 2: I asked her, why the hell were you sitting there
Speaker 2: while they're painting a green? But that's not the case.
Speaker 18: That's a big that's a big factor.
Speaker 17: The reality is I probably would have had him do
Speaker 17: a sample somewhere on the house, yeah, just to make
Speaker 17: sure that the color feels right.
Speaker 2: I'm just trying to think how much responsibility she has here.
Speaker 2: And I really am fighting myself on it because I
Speaker 2: would have been home too, or my wife would have
Speaker 2: been home. But you know what, that's really not her fault. No,
Speaker 2: look in the fact they offered her two grand, they
Speaker 2: acknowledge something's going on, which is really weird to offer
Speaker 2: a two grand that can't fix the problem.
Speaker 9: Yeah, and you know, it is tempting to say Leslie
Speaker 9: had some responsibility to supervise the project, but hey, man,
Speaker 9: I mean all of us sitting around this desk here
Speaker 9: have a very flexible schedule and we have other options. Yeah,
Speaker 9: were in a difference if you said your wife could
Speaker 9: stay home, but not everybody is as fortunate.
Speaker 2: So yeah, here's what I would like, Kelly. I really
Speaker 2: want you to try to get her connection on or
Speaker 2: her contact over at the management company. I would love
Speaker 2: to talk to him.
Speaker 7: Ron.
Speaker 2: I'm going to talk to you after this, and Leslie,
Speaker 2: please get me that document where it talks about Actually
Speaker 2: i'd like the entire covenants if you can get them,
Speaker 2: but I also want to screenshot sent to me where
Speaker 2: it talks about arbitration. Everybody hold tight.
Speaker 13: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 13: dot com.
Speaker 2: You don't pay a cent until you're content.
Speaker 13: Time for an insurance checkup free, no obligation comparison call
Speaker 13: Compass Insurance. Pay too much your coverage at dozens of
Speaker 13: insurance companies find out now three oh three seven to
Speaker 13: seven to one help. You'll think you're his only customer
Speaker 13: when you choose Frank durand the real estate Man dot
Speaker 13: com to list your home with Remax Alliance three oh
Speaker 13: three nine two zero sixteen twenty two.
Speaker 2: All right, three oh three seven one three A two
Speaker 2: five five. Here's a game plan, Leslie. You don't want
Speaker 2: us reaching out uh to the HOA. I mean, like
Speaker 2: I said, you've done everything right. You're basically trying to
Speaker 2: get to mediation with them or arbitration. I do want
Speaker 2: to see those documents. We're going to get an attorney
Speaker 2: on tomorrow to get a legal look at this. I
Speaker 2: want one particular attorney. He's probably dealt with something similar
Speaker 2: to this, I doubt the exact same thing, but his
Speaker 2: name is Bradley O'Brien. I want to get him on
Speaker 2: He's in court though, until after the show today, so
Speaker 2: we're going to reach back out to you in the
Speaker 2: morning when we have him lined up. But if you
Speaker 2: get me that HOA and get me the other information,
Speaker 2: I'm going to get it to him tonight or Kelly is,
Speaker 2: so he can look at all this stuff and give
Speaker 2: us a really good idea of his thoughts going forward.
Speaker 10: Yeah, that would be great because you know, honestly, I'm scared.
Speaker 2: Yeah, I get it, But we'll talk to him about
Speaker 2: that as well. I mean, I think they screwged you.
Speaker 2: That's my opinion right now. But based on everything I've
Speaker 2: looked at, it's pretty wild. In fact, I'm going to
Speaker 2: get our YouTube channel up here in a second. Something
Speaker 2: happened to it, and I'm going to do a poll
Speaker 2: after we get moving, and I'm curious what other people think.
Speaker 2: But We're going to get you back on in the morning,
Speaker 2: so hold on, send me everything that's per to the
Speaker 2: conversation tomorrow with Bradley, and then Kelly, please get that
Speaker 2: over there. By the way, who just walked in is
Speaker 2: Nick Fox, as I said, the owner of Renewal Home Innovations.
Speaker 2: You guys do mostly all interior, yeah, and showers are
Speaker 2: basically your numero uno. Absolutely, And you guys have those
Speaker 2: solid porcelain walls. I heard you talking to Dimitri I
Speaker 2: just when we had our steam shower done. We put
Speaker 2: in porcelain, right, and ours are huge or like size
Speaker 2: of these windows, but there's definitely ground in between the
Speaker 2: solid system. I could see a huge benefit simply because
Speaker 2: there's no ground that ever breaks down. And the maintenance
Speaker 2: would seem like it's extremely low.
Speaker 17: Yeah, incredibly low on the maintenance. Of the amazing part
Speaker 17: is the beauty. They look absolutely incredible.
Speaker 2: How big can you get them?
Speaker 17: Especially it's about five and a half feet wide by
Speaker 17: ten feet long? Okay, so it'll cover a full sized
Speaker 17: wall that's five feet wide.
Speaker 2: Yeah, I'm thinking my back wall. I don't know. I
Speaker 2: don't know if that would cover it or not. Scene
Speaker 2: here and there, Yeah, okay, so you can still put
Speaker 2: a seamen. Oh yeah, okay, you just try to get
Speaker 2: his flash. You can? You do the same on the ceiling.
Speaker 18: Generally, especially for steam showers.
Speaker 2: Yeah, I have to, man, I love ours. It's crazy, man.
Speaker 17: Yeah, it's nothing like having a steam shower a spag
Speaker 17: experience in your own home.
Speaker 10: Right.
Speaker 16: Yeah.
Speaker 2: How often do you guys end up doing a steam shower?
Speaker 2: Are they popular?
Speaker 18: Oh? You mean installed?
Speaker 16: Yeah?
Speaker 12: Yeah?
Speaker 2: Yeah, you know. Well you men getting in it. I'm
Speaker 2: like every other day. I don't get in every day.
Speaker 2: What temperature do you put yours at? Well, it's one
Speaker 2: hundred and twenty degrees, Okay, I set mine. My perfect
Speaker 2: temp is one fifteen, and I'll tell you what. If
Speaker 2: you get out, I wear this whoop. If you're in
Speaker 2: there fifteen minutes, legitimately at one hundred and fifteen plush
Speaker 2: thinks I just went for a job. It's crazy.
Speaker 17: It's a wonderful thing for your body. It makes you
Speaker 17: feel better, it makes you breathe better.
Speaker 2: It just overall you use mister steam generally. I love
Speaker 2: mister steam. Any questions anybody has about you know, contractors
Speaker 2: in general, or bathrooms, nicks in a house with us
Speaker 2: today we'll be digging into his company. Hey, Ron, what
Speaker 2: is going on? Man? This looks absolutely horrible, But I
Speaker 2: need you to explain to everybody what's going on.
Speaker 11: Sure, and I'm not sure that. I don't want to
Speaker 11: say something bad about the contractor if he is what
Speaker 11: he's doing is reasonable within that industry, but I'm not
Speaker 11: sure whether it is or not. So I wanted to
Speaker 11: try to explain things to y'all.
Speaker 2: You know what. I like that, But hold on, hold on.
Speaker 2: I hate to do it to you. Now, we have
Speaker 2: an idea of what you're going to say. Let me
Speaker 2: get this break out of the way, and then we'll
Speaker 2: have time to talk with you right after this. So
Speaker 2: hold tight. And I'm also going to send your letter
Speaker 2: that you sent to us over to Nick here with
Speaker 2: me so he can see it. Hold take.
Speaker 13: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 13: dot com.
Speaker 2: You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up, free, no obligation comparison
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: to seven to one. Help you'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate man
Speaker 13: dot Com to list your home with Remax Alliance three
Speaker 13: oh three nine two zero sixteen twenty two.
Speaker 2: All right, three oh three seven one three eight two
Speaker 2: five five. You know, I'm going to talk about Skyrider
Speaker 2: two point zero in a little bit, but Ron Uh
Speaker 2: called in. It's pretty crazy. Basically, what his question comes
Speaker 2: down to is is it industry standard what this contractors doing?
Speaker 2: In other words, in any given job. I don't care
Speaker 2: if it's a painter, I don't care if it's someone
Speaker 2: installing countertops. There's basically a standard doesn't have to be perfect.
Speaker 2: It sures can't be under there. But he's curious if
Speaker 2: this contractor is living up to that. And go ahead,
Speaker 2: so kind of paint the picture you want us to
Speaker 2: know about.
Speaker 11: Okay, sure, I'm just going to give the broad stuff
Speaker 11: and there's some other details. Yeah, go ahead, as I said,
Speaker 11: but I can go those people bottom lines. I made
Speaker 11: my first payment with him on Tuesday, July the ninth,
Speaker 11: to build a small garage thirty five by sixteen and
Speaker 11: it's going to be two stories tall. And he started
Speaker 11: the actual work in I think it was in November
Speaker 11: when he actually started the work, and I kind of
Speaker 11: paid him as I went. As he went along, he
Speaker 11: would ask for money, and I would give him money.
Speaker 2: As he's how much did you put down to begin with?
Speaker 2: With him?
Speaker 11: I put down thirty five hundred for the very first payment. Excellent,
Speaker 11: and then over time I was paying him more.
Speaker 2: So what were you paying as he got to certain aspects,
Speaker 2: like in other words, when the foundation was poor, did
Speaker 2: you pay for the cement? If it's a foundation.
Speaker 11: It was kind of like that. But one of my
Speaker 11: mistakes I made was I did not get something in
Speaker 11: advance to say here's how much i'll pay you when
Speaker 11: you've done this.
Speaker 2: It was just him, that's all right, you guys are okay?
Speaker 2: Now any payment for what? All right? So keep going okay.
Speaker 11: So today I've given him eighty five thousand, eight hundred dollars.
Speaker 2: It's doing that today, And just out of curiosity, out
Speaker 2: of the eighty five thousand, how much would that represent
Speaker 2: for the total job? If the total job was done,
Speaker 2: I have.
Speaker 11: Overpaid him, Oh, I have over it would be it
Speaker 11: would be one hundred percent plus about I think it's
Speaker 11: about two thousand dollars. That have overpaid him.
Speaker 2: So the eighty three thousand was the original cost of
Speaker 2: the project or the original bid.
Speaker 11: Well, that's kind of a yes, the original price was
Speaker 11: let's pull this contract out here. The original price was
Speaker 11: twenty five roughly seventy.
Speaker 2: Three, and then you added some stuff.
Speaker 11: Yes, along the way. There were two changes.
Speaker 2: Okay, one was for him.
Speaker 11: To remove a tree and I paid him twenty five
Speaker 11: hundred for that. Another one was the original contract was
Speaker 11: the garage was going to be thirty five feet long.
Speaker 11: But as I'm looking at the garage as they're laying
Speaker 11: it out, I'm thinking, I'm going to try to put
Speaker 11: two cars in there front to back. Yeah, I might
Speaker 11: need it a little bit longer. So we added three
Speaker 11: feet and he did that, and he did I'm grateful
Speaker 11: that he did that.
Speaker 2: He was not. But regardless, it went from it went
Speaker 2: from seventy three thousand with change orders to eighty three
Speaker 2: and then you ended up paying an eighty five. So
Speaker 2: where does it stand now, Like, what does the garage
Speaker 2: look like right now? Does he think it's come.
Speaker 11: He thinks it's complete, with the exception of an overhead door.
Speaker 11: He thinks that's the only thing left to complete. And
Speaker 11: he's not going to install that. He told me to
Speaker 11: take care of that, which I didn't argue with him
Speaker 11: because it was on April the third. I'd just given
Speaker 11: him a thirty five hundred dollars check thinking that he
Speaker 11: was going to finish.
Speaker 2: Everything at the time.
Speaker 11: It did not have sighting, it did not have a
Speaker 11: man door, did not have an overhead door.
Speaker 2: Of gutter's painting that stuff. But I just what's that?
Speaker 2: All of everything you just said is done but one
Speaker 2: overhead door.
Speaker 11: No, Okay, he thinks the only thing left to be
Speaker 11: done is the overhead door.
Speaker 2: Understood, what do you think the only what do you think?
Speaker 2: The items left are.
Speaker 11: The overhead door, which I did go ahead and order
Speaker 11: from another company. But I need to get that thing
Speaker 11: closed in if he's going to work with me or not,
Speaker 11: I need to get it finished. It needs to be painted.
Speaker 2: It needs to be painted, the door or the entire structure,
Speaker 2: the entire.
Speaker 11: Structure, the exterior of the entire structure.
Speaker 18: Got it.
Speaker 11: There's a man door. It's physically in place, but it's
Speaker 11: not finished. So it's probably just screwed in by whatever
Speaker 11: number screws. But it shakes when you open it, and
Speaker 11: it needs to be trimmed out, against is the right word,
Speaker 11: and finished.
Speaker 2: Got it.
Speaker 11: It needs to have a lot, needs to have a
Speaker 11: lock put in, It needs to have the dead bull
Speaker 11: put in it. The gutters need to be put on.
Speaker 2: All right. Let me ask you this, It's Ron. Let
Speaker 2: me ask you this. When we talk about those different items,
Speaker 2: are they in the original contract? In other words, the
Speaker 2: big one I'd say, is that overhead door. Is that
Speaker 2: in there? And the painting of the property and the
Speaker 2: man door just getting finished up, and the gutters is
Speaker 2: all that spelled out in the contract? Yes it is,
Speaker 2: and it's a material.
Speaker 11: I said, y'all, you have the contract, so yes, the
Speaker 11: answer is yes.
Speaker 2: All right, So is he not finishing these items?
Speaker 11: Okay, here's the reasons that he gave. And I'm gonna
Speaker 11: try to properly represent what he said to me. Now,
Speaker 11: I know, if y'all do contact and he may say
Speaker 11: other stuff, but that's okay. Maybe that'd be a process
Speaker 11: of going through resolution.
Speaker 2: Okay.
Speaker 11: He said, Number one, there's not enough profit in the job.
Speaker 11: These are things he told me face to face on
Speaker 11: April third, when I just give it him the check.
Speaker 11: He said, there's not enough profit in this job. He said,
Speaker 11: prices went up on materials partly because of tariffs. He said,
Speaker 11: I had not given him the payments quickly enough, which
Speaker 11: there's an attachment in that package that talks about how
Speaker 11: long he had to wait, which is not long.
Speaker 2: It's not long.
Speaker 11: And the fourth one he said was what I'm calling
Speaker 11: the contract. At the very top of it, it does
Speaker 11: say estimate, and so he said the price he gave
Speaker 11: me on that was just an estimate and not a
Speaker 11: firm commitment, whereas when we did it, I was taking
Speaker 11: it as a firm commitment. He is right, said that's
Speaker 11: of it on the top, But I was thinking that
Speaker 11: it was a firm commitment. And now I'm wondering if, well,
Speaker 11: once he started taking money for it, does it become
Speaker 11: a firm commitment.
Speaker 2: Yeah, I got to look at it. I'm going to
Speaker 2: look at it over break, which is coming right up.
Speaker 2: Hold tight, Hey, Kelly did me a favor, though. I'd
Speaker 2: love to get that contractor's information, and let's see if
Speaker 2: he wants to come on air and talk about this stuff.
Speaker 2: But not enough profit seems insane. Price is going up
Speaker 2: due to tariffs. I mean that simply hasn't happened. Yet
Speaker 2: it will happen, but it was not an issue three
Speaker 2: months ago. That's just too quick. Too slow on payments
Speaker 2: unless there's some kind of payment plan in the contract.
Speaker 2: That's crazy, too Hold on, Go with a sure.
Speaker 13: Thing Denver's Best Roofer Excel Roofing dot com. You don't
Speaker 13: pay a cent until you're content. Time for an insurance
Speaker 13: check up free, no obligation. In comparison, call Compass Insurance.
Speaker 13: Pay too much coverage at dozens of insurance companies find
Speaker 13: out now three all three seven seven to one help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate Man dot com to list your
Speaker 13: home with Remax Alliance three all three nine two zero
Speaker 13: sixteen twenty two.
Speaker 2: Yea ripped.
Speaker 10: Bad news.
Speaker 4: You don't have.
Speaker 10: Come.
Speaker 2: Run in asas as we can.
Speaker 3: The Shooter's gonna help come.
Speaker 6: This is the Troubleshooter Show. No Tom Martinez, Welcome.
Speaker 2: Love of my Friends to the only show of its time.
Speaker 2: We're here to solve problems, answer questions, take complaints. We're
Speaker 2: here to go after the bad guys. We're here to
Speaker 2: expose the bad guys. We're here to get to the truth,
Speaker 2: and we're here to help and educate everybody listening. If
Speaker 2: you have any questions, if you need help with something,
Speaker 2: three zero three Martino. The number is that simple, three
Speaker 2: oh three Martino. And here's the deal in studio with
Speaker 2: us today, I got Deputy Dimitri, Deputy Doc. We have
Speaker 2: a great guest in Nick Fox with Renewal Home Innovations.
Speaker 2: They do a ton of bathrooms around town. You've probably
Speaker 2: seen them. You're on TV a lot too, don't you
Speaker 2: do a lot of advertising and television, Yeah, we.
Speaker 18: Do quite a bit.
Speaker 2: It's a it's a great way to reach our clientele. Yeah, definitely.
Speaker 2: Plus the nice part about TV is you're showing us
Speaker 2: all these beautiful porcelain walls. It's pretty hard to show
Speaker 2: them through the radio.
Speaker 18: Absolutely.
Speaker 2: But your website for sure has a lot of your projects.
Speaker 17: Yeah, one hundred percent of all all the projects you
Speaker 17: see in the pictures you see are actual jobs that
Speaker 17: we've completed for our customers.
Speaker 2: Renew Home Innovations dot com. Now we're talking to Ron
Speaker 2: And by the way, Nick, I don't remember if we've
Speaker 2: I think I remember you in studio a few times. Yeah,
Speaker 2: there's quite a few times. Actually, No, I know you've
Speaker 2: been in with Tom a lot, but I don't think
Speaker 2: when's the last time you and I were together. I'm
Speaker 2: thinking you it's been like two years. Yeah, yeah, yeah,
Speaker 2: So I do a little different. You want to jump in,
Speaker 2: Hit that button and jump in. You got on any
Speaker 2: calls we're talking about. That's just kind of the deal here,
Speaker 2: especially on something like this one. We're talking about a
Speaker 2: contractor and Ron. Pretty unique situation. I'm going to catch
Speaker 2: everybody up, but first I gotta tell you we got
Speaker 2: some lines open three oh three seven, one, three eight,
Speaker 2: two five five, Get those calls in now, help it
Speaker 2: troubleshooter dot com or of course three oh three Martino
Speaker 2: works on and off the air, but Ron calls in.
Speaker 2: He had a contractor build basically a thirty six by
Speaker 2: sixteen two story garage. Uh, he put thirty five hundred
Speaker 2: down At this point, he's got eighty five thousand into it.
Speaker 2: We've kind of looked through the contract, and the contract
Speaker 2: does appear that the missing items should have been done,
Speaker 2: such as the overhead door, one of the doors isn't there, Uh,
Speaker 2: the building itself being painted, or the garage, and then
Speaker 2: there's an issue with the man door not a big deal,
Speaker 2: but something needs to be done, just finished up, and
Speaker 2: then the gutters aren't on there, and the entire project
Speaker 2: amount was supposed to be about eighty three, he's paid
Speaker 2: about eighty five. Now the contractor is literally saying there's
Speaker 2: not enough profit in it. Prices went up and you
Speaker 2: paid too slow. And he's saying, actually, the contract's not
Speaker 2: a contract, it's an estimate and dime. Sure, you kind
Speaker 2: of looked at that. Generally, what they would do is
Speaker 2: you have an estimate, then you tie that into the
Speaker 2: contract and everybody signs it.
Speaker 9: Yeah, Mark, I did look at the In fact, I
Speaker 9: got the contract open in front of me. Here it
Speaker 9: does actually on page one incorporate the estimates, so that
Speaker 9: estimate really does become a part of the contract.
Speaker 10: Now.
Speaker 9: One of the issues I've noticed is neither party seems
Speaker 9: to have signed the actual contract.
Speaker 2: However, that may be moot.
Speaker 9: At this point because they both have been performing the contract,
Speaker 9: so I think they both ratified it without having signed it.
Speaker 9: I was disappointed to see does have an arbitration provision
Speaker 9: in it.
Speaker 2: Yeah, that's probably what he needs to. Well, it's going
Speaker 2: to be very expensive, not compared to not compared to
Speaker 2: going the court finding a good arbitrary probably much more
Speaker 2: expensive than IM going to court. What are you nuts? No,
Speaker 2: I'm totally serious. Oh my god, I haven't ever talked
Speaker 2: into a courtroom before discovery at one hundred thousand dollars.
Speaker 6: Yeah.
Speaker 9: Ever, yeah, well, this isn't the kind of case that
Speaker 9: would require that much discovery.
Speaker 2: But now, why do you say, hold on? You've totally
Speaker 2: threw me off here. Why do you think arbitration would
Speaker 2: cost so much more? I'm totally blown away by that.
Speaker 9: But private arbitration services, I you know, I did some
Speaker 9: cursory research on this.
Speaker 2: Ten grand at least, that's probably what it starts with.
Speaker 2: Per party Dmitri. I totally disagree, Nick. You look you're
Speaker 2: sitting there perched. Well, I mean being in business as
Speaker 2: a contractor. You know, I have had to do that
Speaker 2: once or twice, and it's usually about four thousand between
Speaker 2: two parties to Actually I've seen the tops around ten.
Speaker 2: Oh that's fantastic. Are you guys sure? You and I
Speaker 2: think about mediation? Yeah? Okay, yeah, generally arbitration you both
Speaker 2: agree whatever the arbitrator says at the end is done.
Speaker 2: Mediation generally, hopefully you both agree, but if not, you
Speaker 2: get kicked up to a magistrate or a judge who's
Speaker 2: ultimately going to make the decision. Well, I mean that
Speaker 2: sounds great, But either way, I mean that that's party
Speaker 2: pay by the way set in there.
Speaker 9: Oh yeah, absolutely, Yeah, it's got a fee shifting for
Speaker 9: a provision for the prevailing party.
Speaker 2: So when you're looking at the agreement itself, though, that
Speaker 2: stuff's in there for the most part, right, And it
Speaker 2: does show the price or a total price of eighty
Speaker 2: three I realized there was some change orders. I'm not
Speaker 2: worried about those. The contract doesn't have any pricing, it
Speaker 2: doesn't have any dates. Does it tie itself to the estimate?
Speaker 13: Yes?
Speaker 2: Does the estimate show eighty three thousand? Yeah, it sure does.
Speaker 2: And then how does it tie it? What is the language? Well,
Speaker 2: it's right there in the very first paragraph.
Speaker 9: It says that contractors should provide construction services according to
Speaker 9: the description of scope of work set forth and estimate number.
Speaker 2: Yeah, perfectly, that ties it to it perfect ron. I
Speaker 2: think the guy owes you this stuff. I do not like.
Speaker 2: His excuse is Kelly, did we try to reach out
Speaker 2: to this guy?
Speaker 8: We did?
Speaker 14: I loved him a message his voice.
Speaker 2: Nail, just what strike do you think this guy's in
Speaker 2: financial trouble or anything?
Speaker 11: Ron, I don't know for sure. And this this kind
Speaker 11: of goes into this kind of goes into you know,
Speaker 11: conversations back and forth. Yeah, which I know it don't
Speaker 11: have those in writings, so I want to be careful.
Speaker 2: Yeah, but go ahead, I mean you can. You can
Speaker 2: always state your opinion, you or your thoughts on something.
Speaker 10: Man.
Speaker 11: Yeah, he did say one thing that caused me some
Speaker 11: concerns on those grounds. He said, when he's talking about
Speaker 11: not having enough profit, he said, I've actually been using
Speaker 11: other jobs to find this one.
Speaker 2: Well, that's illegal. According to the Contractors Trust Act in
Speaker 2: the state of Colorado, that's illegal. And for people to understand,
Speaker 2: contractors have to put your money in trust. Does that
Speaker 2: mean they have to literally open a bank account just
Speaker 2: for your project. No, but that money needs to be
Speaker 2: ear marked for your job. You're not allowed to co mingle.
Speaker 2: You're not supposed to. Now saying all that, there's not
Speaker 2: a lot of teeth in the law, there is, civilly,
Speaker 2: if you had proof of that, that might be able
Speaker 2: to do something in front of a judge. If you
Speaker 2: went after this guy for the money that he owes you.
Speaker 2: And the reason I'm saying that aspect of it is
Speaker 2: I would assume this stuff that needs to be done
Speaker 2: is worth what how much?
Speaker 11: Well, in that synopsis I've kind of gone over it.
Speaker 11: I got a quote from Genesis for gutters.
Speaker 2: Yeah, just put it all together. How much are we talking?
Speaker 11: Well, I'm talking twenty thousand. Well, but that's not a
Speaker 11: matrix on that synopsis. It includes a couple of other
Speaker 11: things I didn't mention yet, so there may be things
Speaker 11: on there. You'll say, Well, yeah.
Speaker 2: You basically got it. I understand you basically got a
Speaker 2: punch list. Last, I want to bring Nick in this
Speaker 2: real quick. Nick, how many projects have you done for
Speaker 2: not just listeners, but in general, I mean thousands? How many?
Speaker 2: How many bathroom remodels?
Speaker 18: Over ten thousands since we opened our k.
Speaker 2: That's amazing. That's amazing. That's very cool. And I've never
Speaker 2: had one complaint about you, guys. I don't remember one
Speaker 2: complaint now I probably just changed you.
Speaker 18: Thanks, yeah, thanks.
Speaker 2: Let me ask you something, though, what do you make
Speaker 2: of this scenario? What do you make of it? You
Speaker 2: saw the estimate, or at least you heard the words,
Speaker 2: how the it tied to it. What I really don't
Speaker 2: like is, at least according to the caller, this guy's
Speaker 2: excuses are kind of crazy. Not enough profit. I mean,
Speaker 2: let's just stick to that one. That's his fall from
Speaker 2: the beginning. Unless if he had in that contract. And
Speaker 2: we've seen new home contracts, new condos being built, contracts
Speaker 2: that say if supplies go up drastically, right, the price
Speaker 2: of the condo will go up drastically. I literally see those.
Speaker 7: It sounds like a lot of this stuff is labor
Speaker 7: and that material.
Speaker 2: Well, that door and paint and all that stuff. He's
Speaker 2: saying it's twenty grand regardless of what it is, Well,
Speaker 2: I mean twenty grand.
Speaker 17: I would think it needs to follow what's written for
Speaker 17: the agreement. I mean that that'd be the first thing
Speaker 17: I'd want to understand. What's in the agreement. Yeah, what
Speaker 17: are the expectations of the agreement? Timelines, things about nature,
Speaker 17: what materials, you know, a clear allocation of what's being done.
Speaker 17: And so then when he comes back, he says, I
Speaker 17: got another twenty thousand of work. Well, you know there's
Speaker 17: a problem there, There is a problem. Yeah, yeah, so
Speaker 17: I'd be looking at that.
Speaker 2: Yeah, it's kind of nuts.
Speaker 8: Ron.
Speaker 2: So, Hey, Dmitri, who's that attorney you really like who
Speaker 2: deals just with contract Hollington law down then you could
Speaker 2: get them on. Yeah, you want me to give him
Speaker 2: a call? Sep Air. What I would like to do
Speaker 2: is send Ron or have Ron ron the documents that
Speaker 2: I'm looking at. There's a ton of them. You sent,
Speaker 2: They just got forwarded to me. Does that encumber everything?
Speaker 2: Is everything in there? To Maitri, you've looked at it
Speaker 2: is the contract in there? Everything got to hope. So
Speaker 2: it's a phone book of document I liked your brief
Speaker 2: summary was seven pages. That's just a summary. That was
Speaker 2: the summary. Can you send us the details next? And
Speaker 2: I would actually love for this contractor to come on
Speaker 2: and give his side. But from everything that I see,
Speaker 2: in my opinion, this guy just simply well he's just
Speaker 2: simply not doing the right thing.
Speaker 9: Well, I think, yeah, he underbid the job, and if
Speaker 9: he's using other jobs to allegedly to finance this one,
Speaker 9: that's not a good sign.
Speaker 2: I don't think it's going to go anywhere. You probably
Speaker 2: actually he might acknowledge it. Maybe he is an honest
Speaker 2: guy that doesn't finish jobs. Those people exist, Seriously, what.
Speaker 18: You know I was just thinking.
Speaker 17: I had someone tell me recently that a company can
Speaker 17: never get ahead of improperly pricing jobs. No, of course not,
Speaker 17: and you live behind every single job, and you just
Speaker 17: continuously end up having these types of conversations with you.
Speaker 2: You know, a big example we use all the time is,
Speaker 2: you know, people that discount will just take home services,
Speaker 2: so they're they're selling a water heater for fifteen hundred
Speaker 2: and ninety nine bucks. Well, eventually there's not enough profit
Speaker 2: in that job at today's prices to where you could
Speaker 2: ever grow the company. You don't. You might make enough
Speaker 2: if you're a one man show and have one van,
Speaker 2: but you're never going to expand you're never going to
Speaker 2: advertise to get more. You just simply can't do it.
Speaker 2: So you end up behind the eight ball. When all
Speaker 2: of a sudden that one van needs an engine. Now
Speaker 2: you're like, uh, oh, now what do I do? So
Speaker 2: then you are taking money up front to pay for
Speaker 2: the engine, and eventually it all catches up with you
Speaker 2: and crashes.
Speaker 9: Hey, Mark, I got a suggestion from Mark, What do
Speaker 9: you think of this? Neil Hollington and he's not a
Speaker 9: sponsor in advertising, but he does offer a free consultation. Well, no,
Speaker 9: I love it, but I of referring ron for a
Speaker 9: free consultation, I.
Speaker 2: Don't mind that, but I want him on though. I
Speaker 2: want him to come on and talk about a scenario
Speaker 2: like this in general. Basically the consultation he does need
Speaker 2: to do. We need to send all that paperwork over.
Speaker 2: But I really want his idea because all he does
Speaker 2: is deal with contractors. When you finally get in front
Speaker 2: of a judge, does this contractor have any argument that
Speaker 2: holds any water whatsoever. That's kind of what I'd like
Speaker 2: to know, Like if prices really due. Let's take COVID
Speaker 2: real quick. And I'm curious of people's thoughts on this.
Speaker 2: So certain things you just simply couldn't get. I mean
Speaker 2: certain things were astronomical. Cars were astronomical. So when something
Speaker 2: like that and you entered into an agreement and all
Speaker 2: of a sudden the deck you wanted to build and
Speaker 2: signed a contract for fifteen they can't even get tracks now,
Speaker 2: and if they do, it's ten times the price. Are
Speaker 2: they expected to literally lose sixty thousand dollars on a job?
Speaker 2: I don't know. There must be a reasonable amount. Go ahead, Nick, Well,
Speaker 2: I know.
Speaker 18: That during COVID.
Speaker 17: We actually had to address this very situation because so
Speaker 17: much of the materials that we were relying on could
Speaker 17: no longer be attained, and so we'd have to constantly
Speaker 17: make changes in constantly.
Speaker 2: Yeah, yeah, I mean you have to raise prices.
Speaker 18: Absolutely, yeah, you had to.
Speaker 2: So did anybody ever fight you on it and say, hey, look,
Speaker 2: you said you would do this bathroom or this shower
Speaker 2: for five thousand dollars or whatever it is. Now you're
Speaker 2: saying it's going to be ten.
Speaker 18: Yeah.
Speaker 2: Absolutely, that happened. That happened a lot. It wasn't when
Speaker 2: the job was done or before a guy going.
Speaker 17: It would never be when the job is done that
Speaker 17: that's too late. That's what the problem is with stal Right.
Speaker 17: They're telling him at the end, too bad.
Speaker 2: They should have told him midway, hey I really got
Speaker 2: to restructure this, or not even midway, at the beginning.
Speaker 17: Absolutely, it should have been done in the beginning when
Speaker 17: you realize that the parts could not be attained, and
Speaker 17: then it goes to this.
Speaker 2: Let's say it is it's the beginning, you and I
Speaker 2: I sign a contract with you for that ten thousand
Speaker 2: dollars shower. Then before you even start you reach out
Speaker 2: to me and go, look, I just simply can't get
Speaker 2: porcelain at that price, not even close to that. It's
Speaker 2: five times the amount or whatever the deal is, maybe
Speaker 2: the fixtures, maybe mister steam if it's a steam shower, whatever,
Speaker 2: all of a sudden is either not available or outrageous.
Speaker 2: Could I what would happen if I said, too bad?
Speaker 2: We sign this contract?
Speaker 17: Well, I mean again, it goes back to what your
Speaker 17: agreement language states, and we had some very specific languages
Speaker 17: that had to be rewritten to basically account for this.
Speaker 17: If if the job turned out to be priced incorrectly,
Speaker 17: we would either have a conversation or we would have
Speaker 17: a dissolution.
Speaker 18: Thankfully, we've never had to dissolve. That language is in right.
Speaker 2: So hey, by the way, real quick, Ron, what is
Speaker 2: his contractor's name or what is his company name or both?
Speaker 11: It's a Tom Talop at T Anthony Construction G And
Speaker 11: once again, I don't want to I don't want to
Speaker 11: disparage him.
Speaker 2: You know, no, there's nothing to disparage. I just want
Speaker 2: his side. I personally would agree with you on this.
Speaker 2: I think Tom probably did underbid it. And if there's
Speaker 2: nothing in that language and we're going to get an
Speaker 2: attorney on and talk about it. So hold on and
Speaker 2: to me, trecy if we can't get that guy to
Speaker 2: come on or line him up, I'd love if he
Speaker 2: would just cold come on right now.
Speaker 9: Yep, I just sent I just sent Kelly Neil Hollington's
Speaker 9: phone number, so hopefully he'll be available.
Speaker 2: All right, So listen, we're gonna come back. We're going
Speaker 2: to try to get that attorney on. Rick's got an
Speaker 2: issue with len Lyle chevro leg We're gonna figure out
Speaker 2: what's going on. We got two lines open three oh
Speaker 2: three seven one three A two five five three oh
Speaker 2: three Martino.
Speaker 13: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 13: dot com.
Speaker 2: You don't pay a cent until you're content.
Speaker 13: Wait time for an insurance check up free, no obligation
Speaker 13: in comparison call Compass Insurance paying too much your coverage
Speaker 13: at dozens of insurance companies find out now three oh
Speaker 13: three seven seven to one help. You'll think you're his
Speaker 13: only customer when you choose Frank durand the real estate
Speaker 13: Man dot com to list your home with Remax Alliance
Speaker 13: three oh three nine two zero sixteen twenty two.
Speaker 2: All right, three O three seven one three A two
Speaker 2: five five. We're trying to get a We got a
Speaker 2: lot of cook and actually tomorrow we're gonna have an
Speaker 2: attorney out for that.
Speaker 10: Uh.
Speaker 2: First caller, that HOA problem blows me away. It just
Speaker 2: blows me away. Uh you pick out a color and yeah,
Speaker 2: she didn't notice it. But the bottom line is the
Speaker 2: HOA had it wrong. In fact, I put up a
Speaker 2: poll on YouTube. I want to check that out. But
Speaker 2: while I'm pulling that up, the other thing we're working
Speaker 2: on is getting a contractor attorney. This poor guy who
Speaker 2: we have been talking to Ron, He basically had an
Speaker 2: agreement to build a garage, and the guys like I
Speaker 2: haven't made enough money. I'm basically done at least according
Speaker 2: to Ron. So we're going to get an attorney on
Speaker 2: that does nothing but deal with contractors and get some
Speaker 2: thoughts from them. Now. Meantime, as I'm pulling this up, Rick,
Speaker 2: what is going on? Man? Hey? Rick? Rick? Rick? Rick
Speaker 2: Rick again? Rick again? Hey Rick Taylor. Oh Taylor, I'm sorry,
Speaker 2: hold on, I don't know how that happened. Taylor, what's
Speaker 2: going on with you? I'm gonna what's your name out here?
Speaker 18: Go ahead?
Speaker 15: Okay.
Speaker 2: Yeah.
Speaker 12: So I purchased a twenty eighteen Forward truck from len
Speaker 12: Lyle Chevrolet in late January. Immediately I noticed that there's
Speaker 12: something wrong with the transmission, and I brought it back
Speaker 12: to them and they said they can't really fix it
Speaker 12: because they're a Chevrolet dealership and they didn't really know
Speaker 12: how to diagnose it. So I took it to a
Speaker 12: Ford dealership, got a diagnosis that said replace the transmission.
Speaker 12: So len Lyle said, well, maybe we got another idea.
Speaker 12: We'll try to fix it. We got another partner.
Speaker 2: Hey, Taylor, let me cut you off real quick here.
Speaker 2: So when you bought this thing, tell me again, what
Speaker 2: when you bought it?
Speaker 12: January twenty fourth?
Speaker 2: All right, January twenty fourth. And then you said almost immediately,
Speaker 2: like what within the week or within the day there
Speaker 2: was problems?
Speaker 1: Yeah?
Speaker 2: Yeah, correct? And what were the problems?
Speaker 10: Like?
Speaker 2: What were they wouldn't go into gear, wouldn't shift, What
Speaker 2: were the problems?
Speaker 10: It was?
Speaker 12: It was shifting really funny. It seemed like it didn't
Speaker 12: know when to shift. Certain times. They would kind of
Speaker 12: jump interesting, bounce a little bit.
Speaker 2: Okay, yeah, but it was evident, yes, and you bought
Speaker 2: it as is I assume yes. Did you buy any
Speaker 2: kind of warranty with it?
Speaker 12: No, it was a cash as is.
Speaker 2: Okay, keep going then, so you brought it back and
Speaker 2: they said, we can't fix it. You bring it over
Speaker 2: to a Ford dealership. They basically said, the transmission is toast.
Speaker 2: You bring it back. They say, Lynn Lyles says, well,
Speaker 2: we've got another idea. You realize at this point they
Speaker 2: really don't owe you anything in order to keep their
Speaker 2: name good that they should do something. They basically sold
Speaker 2: you something that didn't work, but keep going.
Speaker 12: Yeah, and totally they've been great. And so they they
Speaker 12: offered it and they fixed it and returned it to me.
Speaker 12: Oh nice and right, it sounds great.
Speaker 2: But that was in February.
Speaker 12: It's been returned as fixed now almost five times.
Speaker 2: Hey, what are they doing to it? Why does he
Speaker 2: keep having this problem?
Speaker 15: And I don't quite know.
Speaker 12: It's they've basically replaced replaced the whole transmission, the whole
Speaker 12: transmission electronics to the to the computer, so it seems
Speaker 12: to be having the same problems. And I basically was
Speaker 12: fed up with it. I took it back to len
Speaker 12: Lyle and said, you know, because i'd been sort of
Speaker 12: dealing with this other mechanic now that len Lyle kind
Speaker 12: of was using.
Speaker 2: So hey, hey, they literally put a rebuilt transmission in it,
Speaker 2: though at one point.
Speaker 12: Yeah, potentially they I think that they rebuilt it first
Speaker 12: and then. So that's gone through all this, but it's
Speaker 12: been through numerous checkpoints. Even Ford looked looked at it
Speaker 12: and said it was fine a couple of weeks ago.
Speaker 2: So if I drove it right now, I mean I
Speaker 2: would definitely know what you're talking about. It's that bad.
Speaker 12: Definitely. It gets stuck in tenth gear when you're on
Speaker 12: the interstate and you get off the interstate. It won't
Speaker 12: downshift in the first so you have to like turn
Speaker 12: it off and turn it back on.
Speaker 2: That's crazy. Hold on a second, hold on this. This
Speaker 2: is an interesting deal, Hey, Kelly, get Jeff vick on
Speaker 2: for me. Everybody holds tight.
Speaker 13: Three oh three Martino, go with a sure thing Denver's
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Speaker 2: You don't pay a cent until you're contenth.
Speaker 13: Time for an insurance check up, free no obligation comparison
Speaker 13: call Compass insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: seven to one.
Speaker 2: Help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate man dot Com to list your
Speaker 13: home with Remax Alliance three oh three nine two zero
Speaker 13: sixteen twenty two.
Speaker 2: All right, three O three seven one three A two
Speaker 2: five five we got two lines open. You've been ripped
Speaker 2: off for taking advantage of man. We have had a
Speaker 2: plethora of different issues today and uh we digging into these.
Speaker 2: I want to get every one of these solved. I
Speaker 2: want to get attorneys for people that need them. I
Speaker 2: want to get experts like Jeff vickap Hey, Jeff, this
Speaker 2: one's crazy Man twenty eighteen, Ford f one fifty. He
Speaker 2: bought it from lynn Lyle and it had problems. Basically,
Speaker 2: as soon as he drove it off the lot, the
Speaker 2: transmission would basically not shift right or jump around. He explains,
Speaker 2: it is just just crazy. I mean, nothing felt right.
Speaker 2: Lynn Lyle or lynn Lyle actually stepped up to the
Speaker 2: plate and send them over to some place he didn't
Speaker 2: have any warranty on it. Sent him over to someplace
Speaker 2: that fixed it. At one point, they rebuilt it. At
Speaker 2: one point. It sounds like they might have bought to
Speaker 2: rebuild and put it back in, but it's still acting horrible.
Speaker 2: And here's why I wanted you on one, I don't
Speaker 2: know what's going on with that vehicle. Is there known
Speaker 2: problems with the transmission in it? And the second is
Speaker 2: here's what it's doing. I've never heard of this on
Speaker 2: the high way. It'll get up to the highest gear
Speaker 2: and Taylor, you said it's got ten gears, correct, Yeah,
Speaker 2: if it gets into tenth gear, Jeff, and then he
Speaker 2: exits the highway, it won't get out of tenth gear.
Speaker 2: How do you finally get it home? Then?
Speaker 16: Yeah?
Speaker 12: I just sometimes I just shift it into park, turn
Speaker 12: it off, or do multiple shifts and something it gets
Speaker 12: lucky like it wakes back up. So, Jeff, they did
Speaker 12: fourth gear.
Speaker 2: They have worked on this thing no less than five times.
Speaker 2: And basically it's is it still doing the almost the
Speaker 2: exact same thing tailor from the day you bought it,
Speaker 2: or is the problem changed.
Speaker 12: It's pretty much the same thing. Potentially other things have
Speaker 12: tacked on, but it's for the most part the same thing.
Speaker 2: Hey, Jeff, just any ideas on the problem.
Speaker 16: Well, there's multiple ideas on the problem. That's un It's
Speaker 16: been extremely problematic before since the day they put it out.
Speaker 16: Torquenberger problems, Vold body problems, computer problems. So there's a
Speaker 16: plethora of you know, different aven years that we would
Speaker 16: attack that depending on what we were able to see
Speaker 16: on us go oh.
Speaker 2: My god, man, where are they at now with Taylor? Well, so.
Speaker 12: The mechanic had gone through all the steps, they thought
Speaker 12: that they had it. They took it to Ford Ford
Speaker 12: a Ford dealership, I'm not sure which one they and
Speaker 12: Ford had drove it around with the diagnostics on it
Speaker 12: and approved it. They returned it to me and I
Speaker 12: drove it one hundred miles and it started, you know,
Speaker 12: error engine check, engine lights popping on and everything.
Speaker 2: So now it happens all the time. Yeah, and I
Speaker 2: have a no no, no hold on though. I'm saying
Speaker 2: this for Jeff's sake. So they signed off on it
Speaker 2: that whatever Ford dealership, you literally drove it one hundred
Speaker 2: miles with no problem. Then it started doing this all
Speaker 2: the time again, correct, Jeff? What the hell does that
Speaker 2: point to? How do how do they fix it? For
Speaker 2: one hundred miles? And then I want to ask this too, Taylor,
Speaker 2: when they like swapped out to transmission or rebuilt it.
Speaker 2: Did it work for one hundred miles or five hundred
Speaker 2: miles or what.
Speaker 15: That's correct?
Speaker 12: Basically every time I've received it, it works until I
Speaker 12: essentially get it on the highway and it needs to
Speaker 12: shift up or down from there, and that's when.
Speaker 2: It kind of Yeah, but when that first hundred miles,
Speaker 2: it wouldn't matter.
Speaker 1: Right.
Speaker 2: In other words, when you got it back, you could
Speaker 2: get on the highway, get on the side road, get anywhere.
Speaker 2: It worked fine. Then all of a sudden it didn't
Speaker 2: pretty much. Yeah, Jeff, what the hell would cause that?
Speaker 16: Again, we've got to go through the plus thort of
Speaker 16: problems on it. I mean, we've gotten some of the
Speaker 16: vile bodies that we replaced on them. We've gone through
Speaker 16: three or four of them before we've been able to
Speaker 16: actually ship a vehicle, and they're bad right out of
Speaker 16: the box.
Speaker 2: Oh my god, what a piece of junk. What I
Speaker 2: thought the F one fifty was like the number one
Speaker 2: selling truck in the world. How is it number one?
Speaker 2: Where where you've got one? That it just doesn't work?
Speaker 2: That's crazy.
Speaker 16: That ten speed is leaving a bad taste in a
Speaker 16: lot of people's mouths. I mean, the primary problem we
Speaker 16: first saw with them was spinning, the pushing out of
Speaker 16: the CDF from where it's probably the most common problem.
Speaker 16: But then once you start working on them, even buying
Speaker 16: Ford product, some of this stuff is coming bad right
Speaker 16: off the line.
Speaker 2: Oh man, So that ten speed is not used in
Speaker 2: most of them.
Speaker 16: I don't know of a wide variety of them, just
Speaker 16: not only used inside the F one fifties. It's using
Speaker 16: some of the Mustangs. It's in a lot of their lines,
Speaker 16: for both Lincoln and for itself.
Speaker 2: Jeff, you know usually I beat people up here. Did
Speaker 2: you get to vehicle checked out? Taylor? Did you get
Speaker 2: to vehicle checked out?
Speaker 10: Oh?
Speaker 12: When I bought it from them?
Speaker 16: Yeah?
Speaker 2: Yeah? You have someone look at it? What?
Speaker 10: Oh? No?
Speaker 2: Yeah? So yeah, I mean that was stupid. I'll just
Speaker 2: say it for what it is. You should have had
Speaker 2: someone look at it, because really, you bought it as is,
Speaker 2: and they are trying to help you, but man, I mean,
Speaker 2: my god, they sold you a piece of crap. So
Speaker 2: so where do they stand right now? Did you tell them, hey,
Speaker 2: just get me into something else. Will they trade you
Speaker 2: out of it? Will they give you a refund? Are
Speaker 2: they offering anything.
Speaker 12: They offered to trade me out, but they don't have
Speaker 12: anything of equal value.
Speaker 15: I'd have to.
Speaker 12: Spend you know, tens of thousands more to get into
Speaker 12: a truck that down.
Speaker 2: Well, at least the truck would run. I mean, I
Speaker 2: get it. Would they give you a refund?
Speaker 12: No, they will not do that. I've tried that a
Speaker 12: couple of times, and that they.
Speaker 11: Will not do that.
Speaker 2: Oh my god, man. I mean, your options and your
Speaker 2: legal options, in my opinion, suck. I mean really that's
Speaker 2: what I think, and I don't know what to do.
Speaker 2: I can't. Okay, I got an idea. I got a
Speaker 2: good idea. Where are you located anyhow? Okay, if Jeff
Speaker 2: a diagnostic on this in real time money, I mean,
Speaker 2: just give me an idea, because eventually, if they're not
Speaker 2: gonna if he can't afford to get traded out of this,
Speaker 2: which generally is not the best idea, he needs to
Speaker 2: get it fixed. But I wonder if you diagnosed it,
Speaker 2: and tell me if I'm just crazy because these things
Speaker 2: are so bad. But can you diagnose it and then
Speaker 2: they know what to do to fix it? Or that's
Speaker 2: just insane because there's so many different problems you might
Speaker 2: have to do multiple things in order to get to
Speaker 2: the next party.
Speaker 16: Followers with it and see if we can't pinpoint it
Speaker 16: down like that. The nice thing is that it does
Speaker 16: turn out to be inside the unit itself. You know,
Speaker 16: if they installed the Fords unit, that thing came with
Speaker 16: a three year, one hundred thousand mile warranty, so he
Speaker 16: should be able to get them swapped out of no Chunlee.
Speaker 2: Well, okay, hold on, Taylor, how come Ford as and
Speaker 2: just put a new transmission in it when they apparently
Speaker 2: send it over to a Ford dealer.
Speaker 12: Yeah, and I think that they're you know, they'd be
Speaker 12: willing to try again. But my mechanic is going to
Speaker 12: have to take.
Speaker 11: It to Ford and fight with them. I guess.
Speaker 12: I don't know, or the mechanic that had replaced it
Speaker 12: in the first place. See, I don't even really know
Speaker 12: who I'm dealing with anymore.
Speaker 2: Yeah, I get it. I get it. Jeff, what do
Speaker 2: you think that would cost to Well, let me ask
Speaker 2: you this, if you just took a scanner up to it.
Speaker 2: Is there such thing as taking a quick peek at
Speaker 2: this and then if something isn't just right in your face?
Speaker 2: What does it cost to get to the root of
Speaker 2: this problem.
Speaker 16: Man, I'm seventy five to actually do the diag. Those
Speaker 16: tim fees were actually really really bad about not throwing
Speaker 16: codes even when they are going bad. Got it particularly
Speaker 16: one like I said that CDF prom spinmmed out. So
Speaker 16: you'll have all sorts of complaints from the customer, but
Speaker 16: nothing to change it through the scanner.
Speaker 2: So you're one hundred and seventy five bucks for the
Speaker 2: diag on it correct? Well, Taylor, I mean, I think
Speaker 2: that's a great idea. And I know Jeff personally for years.
Speaker 2: He's going to figure out what it is. And the
Speaker 2: other thing he said that I love that if he
Speaker 2: can give the documentation into the Ford dealership. I think
Speaker 2: you bring it directly to Ford that one hundred thousand
Speaker 2: mile what warranty was at one hundred thousand mile? What
Speaker 2: how many miles are on it? Dude out there goes
Speaker 2: that if they put in that, oh yeah, yeah, okay,
Speaker 2: we're assuming that was a Ford unit. How many miles
Speaker 2: when you first bought it, Taylor, probably right around there, right.
Speaker 12: One hundred and thirty nine. Yeah, I mean I haven't
Speaker 12: been able to put more than three hundred miles.
Speaker 2: You know what here's the other thing we got to do. Listen.
Speaker 2: I know legally they they they sold it as is,
Speaker 2: but my god, the guy's got one thousand miles on it.
Speaker 2: How long have you had this damn thing? And whoever
Speaker 2: they send you to apparently can't fix anything because you've
Speaker 2: been there five times and they're driving it over to
Speaker 2: the Ford dealer, and the Ford dealers basically missing something.
Speaker 2: I mean, you're so in the middle of this thing,
Speaker 2: it's crazy. So I do have a problem with lynn
Speaker 2: Lyle at this point. For God's sake, I get it,
Speaker 2: you sold it as is, but the guys had it
Speaker 2: for how many months, Taylor or four months? And he's
Speaker 2: driven less than one thousand miles and the vehicle's probably
Speaker 2: been out of his possession and you have nothing to
Speaker 2: trade him in less if it's ten or twenty thousand
Speaker 2: dollars more. I think we get these on. Hey, Jeff
Speaker 2: vic I think you need to look at it too,
Speaker 2: And I think Taylor, you need to get it to
Speaker 2: Jeff and figure out what's going on with it. And
Speaker 2: I'm going to have one of her deputies call over
Speaker 2: to len Lyle because they should do something for you.
Speaker 2: Do they have to legally know not in my opinion whatsoever,
Speaker 2: So I'll be very clear on that, len Lyle. In fact,
Speaker 2: I think you've been doing pretty good with the exception
Speaker 2: everything you tell him to do doesn't work. Hold on,
Speaker 2: by the way, Jeff vic Kimra transmission, thank you three
Speaker 2: oh three six nine three fourteen hundred. And I'll tell
Speaker 2: you this about Jeff. He can fix any transmission out there.
Speaker 2: He's that good, and his pricing is great and ready
Speaker 2: for this, He's fast. Thank you.
Speaker 13: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 13: dot com. You don't pay a cent until you're content.
Speaker 13: Wait time for an insurance checkup free, no obligation. In comparison,
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: seven to one help. You'll think you're his only customer
Speaker 13: when you choose Frank durand the real estate Man dot
Speaker 13: com to list your home with Remax Alliance three oh
Speaker 13: three nine two zero sixteen twenty two.
Speaker 2: You know three oh three seven one three A two
Speaker 2: five five. Hey, Kelly, where'd you leave it with that guy?
Speaker 2: Did you get len Lyle's number, Kelly, Kelly, Kelly, I
Speaker 2: don't know why I can here? Yes, oh there you go?
Speaker 14: There you go?
Speaker 19: Sorry about that? Yes, I did, and I tried to
Speaker 19: call the service department.
Speaker 2: I did, or actually the sales department. I guess it
Speaker 2: doesn't matter who we talked to over there.
Speaker 19: And I also called Dimitri's contact and left a message.
Speaker 2: So we're kind of you've got a contract. Oh you
Speaker 2: mean for the other guy, Anthony?
Speaker 10: Yeah?
Speaker 2: Yeah, okay, so is he still on the line.
Speaker 7: Yes?
Speaker 2: So so Ron, we're gonna get you on with this that.
Speaker 2: We've done two things. One, we left a message yes
Speaker 2: with t Anthony Construction, and they know where to reach
Speaker 2: back to us, right, Kelly.
Speaker 10: Yes.
Speaker 2: And then on top of that, we reached out to
Speaker 2: the construction attorney and as soon as we hear back,
Speaker 2: it's going directly to voice mail. He's probably in court.
Speaker 2: As soon as we hear back from him, we're gonna
Speaker 2: ligne you you up with the attorney to come on air.
Speaker 14: Okay, but are you assigning a deputy to this case, which.
Speaker 2: One to Anthony? No, just so we all know, Dimitri,
Speaker 2: you're on Tiantham. I'll be happy to help, okay. And
Speaker 2: then on this one with Lenn Lyle. Yes, Doc, okay,
Speaker 2: Doc will call over to len Lyle and figure out
Speaker 2: what's going on. Go ahead, Doc, you can talk. What
Speaker 2: are you saying?
Speaker 8: I was gonna Oh, I was going to call them
Speaker 8: after we speak to Jeff Fick, so I can say, look,
Speaker 8: this is what the problem is.
Speaker 7: Can you fix it? Talking to them now?
Speaker 2: Is not just talk to Jeffick. He said it could
Speaker 2: be a plethora of problems, but.
Speaker 7: He's going to bring it to Jeff to find out
Speaker 7: what's wrong.
Speaker 2: Is he going to bring it over to Jeff Kelly?
Speaker 2: Did he say that.
Speaker 10: He?
Speaker 19: I gave him all of his information and the address
Speaker 19: and everything, so he's going to try to do that.
Speaker 2: Yet I think that's a great idea too, if he
Speaker 2: got over there. But Doc, I still want you to
Speaker 2: call it len Lyle and just ask him, say, look,
Speaker 2: this guy drove off. We know you've attempted to fix it.
Speaker 2: Can he just get out of this deal? I mean,
Speaker 2: this is insane. It's been going on four months. We understand,
Speaker 2: you know, explain that. We know that they sold it
Speaker 2: as is. You know, I get it legally, they probably
Speaker 2: did nothing wrong, but my god, they sold a guy
Speaker 2: an expensive truck that hasn't worked from the day he
Speaker 2: got it. Maybe they should just for the sake of
Speaker 2: their own name, do it, because I don't know if
Speaker 2: he's going to bring it over there, So make that call.
Speaker 2: Hopefully he does get it over to Jeff to figure
Speaker 2: out what's going on. But I can't believe they sent
Speaker 2: him to somebody they can't even get the thing fixed.
Speaker 2: I mean, I really just don't get that now. You know,
Speaker 2: during the break, we were talking about refunding people, and
Speaker 2: I was talking to Nick about that. I'm going to
Speaker 2: talk about that coming up, and I'm dealing with one
Speaker 2: internally right now that's driving me crazy. That's on the
Speaker 2: referral list at this moment, but i'd like people's opinions
Speaker 2: on it. We do have lines open three h three Martino,
Speaker 2: get your call in right now. Go with a short
Speaker 2: thing Denver's Best roofer Excel roofing dot com. You don't
Speaker 2: pay a cent until you're content.
Speaker 13: Please time for an insurance check up free no obligation
Speaker 13: comparison call Compass Insurance paying too much your coverage at
Speaker 13: dozens of insurance companies.
Speaker 2: Find out now three oh three seven seven one.
Speaker 13: Help You'll think you're his only customer when you choose
Speaker 13: Frank durand the real estate man dot Com to list
Speaker 13: your home with Remax Alliance three oh three nine two
Speaker 13: zero sixteen twenty two.
Speaker 1: Ripped of.
Speaker 3: News, need advise you don't have.
Speaker 4: Come runs the cam Shooter's gonna help come Man Dix
Speaker 4: is the Troubleshooter Show, No, Tom Martinez, We'll get Welcome
Speaker 4: my friends to.
Speaker 2: The only show of its kind. We are here to
Speaker 2: help you. We're here to solve problems and your questions,
Speaker 2: take complaints, make your life a little bit better if
Speaker 2: you've been ripped off, maybe a bad contractor a bad
Speaker 2: car deal, a bad anything. That is what this show
Speaker 2: is for. We help people with landlords all the time
Speaker 2: as well. The phone numbers U see three to oho
Speaker 2: three seven one three eight two five five three zero
Speaker 2: three Martino. I also have a contractor, speaking of a
Speaker 2: great contractor in studio with me, Nick Fox with renew
Speaker 2: Home Innovations. Nick, you guys do some of the most
Speaker 2: beautiful bathrooms out there. What is the number one thing
Speaker 2: you guys do? Is it like a full remodel, just
Speaker 2: a tub to shower conversion, anything in between? What is
Speaker 2: your specialty.
Speaker 18: Well, we specialize in in full bathroom models.
Speaker 17: You know, obviously we're able to do any level of
Speaker 17: a project, whether it's doing a porcelain shower system.
Speaker 2: Which is absolutely an incredible product line.
Speaker 17: That's your number one, right, Yeah, that's our that's the
Speaker 17: one that we uh, we really really like it because
Speaker 17: it different and stint's our company from any other company
Speaker 17: in the market. And why why does it it's it's
Speaker 17: not an easy product to work with, but we have
Speaker 17: we've we've mastered the process. What is the plus is
Speaker 17: a porcelain Well, simply put it, it doesn't it doesn't peel,
Speaker 17: it doesn't chip, it's it's non porous.
Speaker 18: Uh, it's very easy to keep clean. It looks absolutely stunning.
Speaker 2: Could you use something? I'm just curious. I mean, I
Speaker 2: have a porcelain shower, right, and for some reason I
Speaker 2: was asking about quartz and granted and other stuff and
Speaker 2: I was told you can't use that. Maybe that's because
Speaker 2: I had a steam shower.
Speaker 17: So porcelain quartz stone type products are the only things
Speaker 17: you really can use for steam showers, got it?
Speaker 18: Yeah, So you couldn't use an acrolic or you.
Speaker 17: Too hot, or it's just it'll melt, saturates, Oh it melts, yeah,
Speaker 17: it could.
Speaker 18: It could change its conformity really easily. Wow.
Speaker 17: But porcelain is where it's ats to clean and looks amazing,
Speaker 17: and you generally use one big sheet.
Speaker 2: Yes, so you don't even really see seams. There's no
Speaker 2: ground to clean.
Speaker 18: Very few seams.
Speaker 17: That's the that's the beauty of going with a porcelain
Speaker 17: product is is that you can create a seamless shower
Speaker 17: and you can have full wall patterns that just look
Speaker 17: absolutely sunny.
Speaker 2: Do you get into not just outside of the shower part.
Speaker 2: So the shower part you can do whatever they want.
Speaker 2: Of course they can do a basic thing. They don't
Speaker 2: have to use porcelain if they're on a big budget
Speaker 2: or on a small budget. But let's just say you're
Speaker 2: normal customer to people ever go in and say, okay,
Speaker 2: in the closets back here, I would like to get
Speaker 2: kind of like that California style closet. You guys get
Speaker 2: into that part. No, not really just the bathroom. Yeah,
Speaker 2: we really stay focused. We're centric to the to the
Speaker 2: wet space. You know, obviously we'll do we'll do the
Speaker 2: rest of the bath I'm about the fancy toilets. Do
Speaker 2: you sell a lot of those?
Speaker 18: A lot of those?
Speaker 2: Those are getting more popular.
Speaker 18: Yeah.
Speaker 17: The bidets, Yeah, the bidets are incredible. They're they're very
Speaker 17: beneficial obviously. Yeah, there's a lot of value to them,
Speaker 17: and more and more people are are are star need
Speaker 17: to embrace them and you know, see the value in
Speaker 17: having them in their home.
Speaker 2: I'd say the biggest thing is on an older home,
Speaker 2: you got to run electric to it. I mean, it's
Speaker 2: not a huge thing, but I'm saying most most people
Speaker 2: can't go out and just buy one and swap it out.
Speaker 2: They got to run power.
Speaker 16: Right.
Speaker 17: You have to have a dedicated circuit for most of
Speaker 17: the integrated units, but you can buy seats that don't
Speaker 17: require a dedicated circuit. You know, I'll plug in. But yeah,
Speaker 17: that's a great nice feature for your home. It's it's
Speaker 17: your own personal space. I mean, we spend a ton
Speaker 17: of time in our bathroom.
Speaker 2: Why American standard? Oh you know what, Actually, that's kind
Speaker 2: of funny. You do you spend a ton of time
Speaker 2: the shower. Of course, you go to the bathroom. You're
Speaker 2: just constantly, constantly, at least in the master bathroom.
Speaker 17: Right, yeah, and and and again, I mean we like
Speaker 17: the American Standard products. We like the Coler products. I mean,
Speaker 17: they're very nice that they.
Speaker 2: Get the best warranty out of these they're all similar.
Speaker 18: You know, I'll tell you the truth.
Speaker 17: I used to feel that, you know, the Colon and
Speaker 17: American Standard had had really strong warranties. But today, I
Speaker 17: mean more and more the warranties are getting weaker, and
Speaker 17: you know, you need to find someone that knows how
Speaker 17: to install it, right, Yeah, and and kind of hope
Speaker 17: for the best because warranties aren't what they used to be.
Speaker 18: And that's just true.
Speaker 2: And when you redo a shower, you have to do
Speaker 2: a new pan most.
Speaker 17: Every time, you know, every single Yeah, every time we
Speaker 17: do a new pan, and we do a really beautiful pan.
Speaker 17: It's an encompassed shower base. Uh, it's a it's a
Speaker 17: solid surface, zero threshold shower where it has a linear
Speaker 17: shower and we do most of our bathrooms have those
Speaker 17: in the space and and uh, they look beautiful, just
Speaker 17: just wonderful.
Speaker 18: And it's a local company that is up in Thornton.
Speaker 2: How about how about pricing generally compared to the competition,
Speaker 2: you're middle of the road, a little higher because you
Speaker 2: like to have perfection a little lower where you at.
Speaker 17: So you know, that's a that's a great question. And
Speaker 17: the reality is, I think there's a price point for everybody.
Speaker 17: And yeah, I mean I think we have products that
Speaker 17: meet everybody's budget. You know, we're not just going We're
Speaker 17: trying to help everybody that we walk in the door.
Speaker 17: So we provide different levels and options of products.
Speaker 2: So they call you up. Yeah, and basically you guys
Speaker 2: just head out. You said an appointment, You go out,
Speaker 2: you talk to them about different options. Do people ever say, hey,
Speaker 2: I want like good, better, best scenario, you know, give
Speaker 2: me different options and you'll write up different estimates.
Speaker 18: So our system is I think it's it's a pretty
Speaker 18: unique process.
Speaker 17: I mean, obviously, yes, they call us, we set up
Speaker 17: an appointment, We send out a trained designer who will
Speaker 17: actually come in, listen to what they want to accomplish,
Speaker 17: try to identify the best needs, find out what the
Speaker 17: problems are, and then provide them solutions based off of
Speaker 17: material selections.
Speaker 18: And we'll show you show that.
Speaker 2: I bet a lot of times when your designers show up.
Speaker 2: It's funny you send out designers. I like that because
Speaker 2: people think they know what they want, but they don't
Speaker 2: know the different options. I bet a lot of times
Speaker 2: what they had envisioned is not what they end up with, Kyle,
Speaker 2: because they did. There you go, that's a perfect one. Tile.
Speaker 17: Yeah, most people think that tile is a solution, and
Speaker 17: it's just kind of a it's it's very rarely done today,
Speaker 17: even by most companies out there. Most companies are selling
Speaker 17: some type of solid surface product because it makes it
Speaker 17: easy to maintain better, it's easy to take care of,
Speaker 17: I mean, and it's so it's just so new, right,
Speaker 17: I mean, it's just looks great.
Speaker 18: It looks incredible. It really doesn't.
Speaker 17: So I recommend looking at all the different options, figure
Speaker 17: out a budget that makes sense. And again, we price
Speaker 17: our jobs to sell, not to keep. So you know,
Speaker 17: we're going to find a way to make a job
Speaker 17: affordable at all levels. And we know where those thresholds
Speaker 17: or propensity of investment should be.
Speaker 2: So I really like that, man. I like the way
Speaker 2: you guys put it all together. Now, would you say,
Speaker 2: you guys when they come out are pretty low intensity.
Speaker 2: In other words, you're not doing a real hard sale.
Speaker 18: Are a push Are we a pushy company?
Speaker 16: No?
Speaker 18: I think that by the time.
Speaker 17: We you know, we really tell folks, you know, you're
Speaker 17: gonna have to look at a couple of things. First,
Speaker 17: you have to have a product that you're gonna love,
Speaker 17: find a company you're gonna be comfortable with, and then
Speaker 17: you know, come up with a price that makes sense
Speaker 17: for everybody. And if it makes sense, generally people find
Speaker 17: a way to put it together while we're there, and
Speaker 17: that's real the way we work. And if it if
Speaker 17: it doesn't work, then we part as friends, you know,
Speaker 17: because you never know what may change down the road.
Speaker 2: Yeah, and so yeah, we Yeah, how long you guys
Speaker 2: been doing it? I know you've been on the referral
Speaker 2: list so many years I remember, But how long you've been.
Speaker 17: Well, the business we've been in businesses nineteen ninety six.
Speaker 17: We've been centric to bathrooms since two thousand and seven,
Speaker 17: two thousand and seven.
Speaker 2: Wow. So yeah, And so I like the fact you
Speaker 2: just look at that, right, I mean I really do,
Speaker 2: because a lot of people do everything right. I mean,
Speaker 2: let's just face it, everything right. I like the fact
Speaker 2: you're just in that one space and a house, right,
Speaker 2: that's pretty cool.
Speaker 17: Actually, Well, the nice thing about that is you get
Speaker 17: an expert. That's doing that project they're not doing. Does
Speaker 17: one day at deck the next I think I've.
Speaker 2: Seen you on didn't you guys? Don't you guys do
Speaker 2: some of those news shows like on Channel seven or Fox?
Speaker 2: I think I've seen you and possibly your wife with you.
Speaker 18: Yes?
Speaker 2: Is that right?
Speaker 18: The better half? Yes? Absolutely, she makes us look good.
Speaker 2: Yeah, that's really cool man.
Speaker 18: Thank you.
Speaker 2: So check it out, folks, you guys want them to
Speaker 2: come out, get a bit on that. I would do
Speaker 2: it three oh three, nine oh four, two thousand, three
Speaker 2: oh three, nine oh four, two thousand, you know, really,
Speaker 2: last question, I would say, the bathroom in the kitchen
Speaker 2: are two areas in the house. Now, I'm not saying
Speaker 2: you'll pull the exact amount out. In other words, you
Speaker 2: got a fifty thousand dollars beautiful bathroom, you put a
Speaker 2: steam shower in all this. I'm saying you might not
Speaker 2: build the value of the home by fifty but I
Speaker 2: bet you build it by pretty damn close. I think
Speaker 2: it's one of the two areas in the house. Maybe
Speaker 2: a basement too, but two areas in the house. And
Speaker 2: when I go look for a house and my wife's
Speaker 2: with me, especially she's looking at the kitchen she's looking
Speaker 2: at that master bathroom and the master closet quite frankly.
Speaker 2: But I think it's one of the two items where
Speaker 2: you can get pretty close to your investment. I mean,
Speaker 2: if you use a company like you that's got great pricing.
Speaker 2: So if you use a good company and the job
Speaker 2: is done right like these guys do, I think it
Speaker 2: builds that value you put into it. Maybe not one
Speaker 2: hundred percent, but close. What do you think?
Speaker 17: Well, you know, the best analogy I can I can
Speaker 17: give consumers is that when you're looking at doing bathroom models,
Speaker 17: you typically the home valuation on the bathrooms usually about.
Speaker 18: Eighteen to twenty two percent.
Speaker 17: So as long as you can keep your budget on
Speaker 17: your bathroom your model projects wrapped around that number based
Speaker 17: off the value of your home.
Speaker 2: Then that's where it is. Yeah, you're saying that's the math.
Speaker 17: Yeah, that's the math that most real estate agents would
Speaker 17: would provide.
Speaker 2: Do you ever have people come in, like, we've redone
Speaker 2: every bathroom in our house at this point, everyone right,
Speaker 2: and we did them one at a time. Do you
Speaker 2: ever have people come in and say, hey, this half bath,
Speaker 2: the kids bathroom upstairs, and the master, let's just knock
Speaker 2: it out. I mean, does that happen or generally not?
Speaker 18: So two things.
Speaker 17: Yes, we have a lot of customers that will help
Speaker 17: us do all their bathrooms. They'll they'll make agreements to
Speaker 17: do them all.
Speaker 18: Got it.
Speaker 17: We will never pull down your home more than one
Speaker 17: bathroom at a time. Yeah, Okay, we've lest some slury.
Speaker 2: I got to be able to go. You gotta go,
Speaker 2: you gotta go. Yeah, No, that's that's uh, yeah, that's
Speaker 2: pretty good. I believe you guys do so.
Speaker 18: Thank you.
Speaker 2: Listen to anybody out there, seriously, if you've been thinking
Speaker 2: about it, you might be shocked. Imagine your wife's face
Speaker 2: when she comes home and someone from renew Home Innovations
Speaker 2: is there and you're talking about getting that bathroom done
Speaker 2: and getting a quote. Think of the smile on the face.
Speaker 2: I mean literally, it's like crazy, I waited so long
Speaker 2: on our master. I shouldn't have waited so long, Simply,
Speaker 2: I shouldn't have and we did. But I should have
Speaker 2: done it ten years ago when we bought the house.
Speaker 18: Yeah.
Speaker 2: I think a lot of people make that mistake, you know.
Speaker 18: And it's interesting you say that.
Speaker 17: One of the things that we look at is, you know,
Speaker 17: what does the experience look like for for your wife,
Speaker 17: for example, you know what's important to her. I mean,
Speaker 17: I know that when I redid my own bathroom, one
Speaker 17: of the things that I really wanted to hit on
Speaker 17: was make sure I had proper lighting. Yeah, so that
Speaker 17: you know, she could have a you know, a nice
Speaker 17: experience getting ready from the mornings like that. So I
Speaker 17: so I made sure that we had proper lighting. But
Speaker 17: when with the bathrooms, I mean, there's just there's so
Speaker 17: many things you can do to create a spalight.
Speaker 2: Like experience that that's the most incredible part. We used
Speaker 2: our steam shower all the time. Man, Yeah, so live it.
Speaker 2: But these guys three three, nine oh four, two thousand, Now, look,
Speaker 2: I got a couple of things going here. We got
Speaker 2: to take a break. Guys got a problem with the
Speaker 2: jeep Cherokee. But before that, Steve's got a problem with
Speaker 2: American restoration. They're on our referral lit And I'm to
Speaker 2: the point now where we're just going to handle this
Speaker 2: on air. I'm going to see where they're both coming from.
Speaker 2: But I gotta be honest, I think they both have points.
Speaker 2: But I'm a little I'm a little upset that I'm
Speaker 2: still getting phone calls on this after I got involved
Speaker 2: weeks ago. Here's where I think we left off. Rock,
Speaker 2: who is the owner of American Restoration, said he was
Speaker 2: going to go ahead and basically give this guy one
Speaker 2: hundred percent guarantee that if he didn't like the job
Speaker 2: when it was done. And this is a pretty big job.
Speaker 2: The scope of work I think's over one hundred thousand.
Speaker 2: I'm not even sure on the full amount, but it's
Speaker 2: got to do with finishing up the restoration and then rebuilding,
Speaker 2: and it's an entire house. And he offered the guy
Speaker 2: a guarantee, a one hundred percent guarantee Rock set and
Speaker 2: I told Steve, well, my god, you got to do that.
Speaker 2: Why wouldn't you do that. He's going to do one
Speaker 2: hundred two hundred, three hundred thousand dollars worth of work,
Speaker 2: and he says, if you're not one hundred percent satisfied,
Speaker 2: he's going to refund the money. Well, I found that
Speaker 2: insane that Rock would even offer that. So my idea
Speaker 2: at that point was, Steve, I don't know how you
Speaker 2: have a choice not to take it. Have him putting
Speaker 2: it on the contract instead of just in the text,
Speaker 2: and let's move forward, and I thought all was said
Speaker 2: and done up until what time did he leave a
Speaker 2: message this time? Kelly?
Speaker 10: It was.
Speaker 2: I know the guy. So first of all, on Steve's side,
Speaker 2: I will say this, he doesn't get off work till eleven,
Speaker 2: so he's not like the rest of us. But he
Speaker 2: left the message here at three forty five. And basically
Speaker 2: what did the message say. I haven't heard from either
Speaker 2: of them for weeks. I, honest to God, told Rock,
Speaker 2: you're crazy. Give the guy his money back, giving them
Speaker 2: that guarantee, you're gonna end up losing hundreds of thousands
Speaker 2: of bucks if you have it to pay him back.
Speaker 14: Well, let's hear from them.
Speaker 2: Well we are going to hear from him. But what
Speaker 2: time did he leave that message? Three forty five? But
Speaker 2: it was yesterday or tonight or today?
Speaker 14: However the hell that looks eal leave morning today?
Speaker 2: All right?
Speaker 13: Everybody, hold on, go with a sure thing Denver's Best
Speaker 13: roofer Excel roofing dot com. You don't pay a cent
Speaker 13: until you're content. Time for an insurance check up free,
Speaker 13: no obligation. In comparison, call Compass insurance. Pay too much
Speaker 13: your coverage at dozens of insurance companies find out now
Speaker 13: three oh three, seven to seven to one.
Speaker 2: Help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate man dot com to list your
Speaker 13: home with Remax Alliance. Three oh three nine two zero
Speaker 13: sixteen twenty two.
Speaker 2: All right, three oh three seven one three eight two
Speaker 2: five five. By the way, this hour brought to you
Speaker 2: Bye Paul the waterman he was in yesterday. I know
Speaker 2: of no other company, no other plumbing company or water
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Speaker 2: ninety nine point nine percent. It's a whole house system
Speaker 2: under thirty seven hundred dollars. That's a special for this month,
Speaker 2: and it's a good time to get it, simple as that,
Speaker 2: if you've been thinking about it. We're talking two thirds
Speaker 2: lower than the competition. Other people charged ten to fifteen
Speaker 2: thousand for that. Paul thewaterman at waterpros dot net. Waterpros
Speaker 2: dot net only thirty seven hundred dollars for that entire system.
Speaker 2: You're going to love these guys, all right now. I'm
Speaker 2: going to go to Steve Hey Steve, I swear I
Speaker 2: thought we had this thing done. I have not heard
Speaker 2: from you for a decent period of time, maybe a week,
Speaker 2: two weeks. I forget right off. I thought we left
Speaker 2: it where Rock was going to go ahead like his
Speaker 2: tech said, and give you a one hundred percent satisfaction
Speaker 2: guarantee or else you would get a full refund. And
Speaker 2: I thought you were going to have him put that
Speaker 2: into the contract and then you guys were going to
Speaker 2: move forward. The next thing I know, we got a
Speaker 2: message here early this morning. So where are we at
Speaker 2: with everything that didn't work out?
Speaker 20: Well?
Speaker 16: First of all, he didn't want to put it in writing,
Speaker 16: and I told him, put in writing, you sign it,
Speaker 16: Paul Flanet, my Tennial'll sign it.
Speaker 15: They didn't want to do that.
Speaker 12: He's pretty much ghosted me ever since.
Speaker 2: He hasn't spent one dollar.
Speaker 1: On my job.
Speaker 2: All right, Steve, Steve, Steve, We're going to do this
Speaker 2: in a fair manner. So I asked you the question, now,
Speaker 2: hold on, hey, Rock, pretty straightforward, you made him that offer.
Speaker 2: He decided to take it the one hundred percent guarantee
Speaker 2: or else you'd give him every dime back, which I
Speaker 2: thought was absolutely insane for any contractor or anybody to
Speaker 2: ever do, because you already know you can't satisfy this guy.
Speaker 2: But you did make him the offer. So what happened
Speaker 2: with that?
Speaker 5: We you know, originally he said he was going to
Speaker 5: write the contract, and I told him.
Speaker 15: We'll write the contract.
Speaker 5: This is a very detailed type of thing that you know,
Speaker 5: we're writing the contract and mister, mister read respond.
Speaker 15: Steve, wait a sec let me respond, Let me respond,
Speaker 15: so last name? Excuse me?
Speaker 2: Steve?
Speaker 5: Steve, he responds, or had he attacked in such a
Speaker 5: violent manner that communicating with him is very very very difficult.
Speaker 5: You know, little things, little communications, little steps are hard
Speaker 5: to make.
Speaker 2: Because rock, are you willing to put that rock? Here's
Speaker 2: where I madam, are you willing to put that guarantee
Speaker 2: in the contract?
Speaker 15: I'll put it in the contract.
Speaker 5: Just we're going to take the time.
Speaker 15: We have to take the time to write it out.
Speaker 5: Since that it's very clear, and that doesn't that doesn't
Speaker 5: happen overnight.
Speaker 15: We're not we're not going to write something. We're not
Speaker 15: going to write something that you know.
Speaker 5: We can't we can't put write in order, we can't Bill.
Speaker 15: Oh, that's impossible to meet, Steve.
Speaker 2: Steve, I'm going to end up having to put you
Speaker 2: on hold, man, So just just hold on. You're just
Speaker 2: you got to give him his shot at this. I mean,
Speaker 2: I don't know what else to say. And basically, I'm
Speaker 2: going to read what you put to both of us, Rock,
Speaker 2: and I mean, it was about as straightforward as it
Speaker 2: can get, and I apologized everybody. But it takes me
Speaker 2: a second to find it because between the two of them,
Speaker 2: I've got seven hundred and fifty eight thousand texts. Here's
Speaker 2: what you put mister, or I'll just say, Steve, we'll
Speaker 2: do the job. If you're not one hundred percent satisfied
Speaker 2: in the end, we'll refund every dime. And I called
Speaker 2: you or I texted you. I forget and I said,
Speaker 2: what are you crazy? Rock? How would you possibly satisfy
Speaker 2: this guy? You could do everything correctly, and at the end,
Speaker 2: there is no possible way he's going to be satisfied.
Speaker 2: The guy can't stand you and Rock, to be honest,
Speaker 2: if you've got a couple grand tied up into this
Speaker 2: or three grand or whatever it is, I would keep
Speaker 2: that and refund him the rest and get him out
Speaker 2: of my life. For the life of me, why won't
Speaker 2: you just do that? He doesn't want to do business
Speaker 2: with you, and honestly, he's calling and texting me constantly.
Speaker 2: I don't understand why this is an issue. And then
Speaker 2: if you don't want to do that refund his sixteen thousand,
Speaker 2: then why don't you put in writing exactly what you said,
Speaker 2: because now he's stuck on that.
Speaker 5: Right and I want you But that's a very detailed thing.
Speaker 2: That we have to that is not a detailed statement.
Speaker 2: Rock Listen, man, I've known you for years. I've never
Speaker 2: had an issue with anything you guys have done. But
Speaker 2: for the life of me, I don't know why this
Speaker 2: one's falling apart. But this is not There's nothing detailed
Speaker 2: about this. It says Steve will do the job. If
Speaker 2: you're not one hundred percent satisfied in the end, we'll
Speaker 2: refund every time. What do you mean by detailed? Do
Speaker 2: you want to break down the meaning of satisfied? What
Speaker 2: are you talking about out there?
Speaker 7: Yeah?
Speaker 2: Okay, but that's that's not what it says. I mean. Listen,
Speaker 2: you guys, are you know you're you're kind of outsiders
Speaker 2: on this. You don't get to text you're not in
Speaker 2: the middle. I've read this, I've showed this to you. Dmitri,
Speaker 2: What are you thinking right now?
Speaker 9: I think it's pretty easy for me if I would
Speaker 9: just want to cut bait and go. I mean, Rock,
Speaker 9: there's no way you guys are going to repair this relationship.
Speaker 9: This is just going to keep going and going and going.
Speaker 2: Why not take what you have, go on job Rock
Speaker 2: and refund.
Speaker 8: The rest you Also, if he's not one hundred percent satisfied,
Speaker 8: there has to be a way to mediate. Someone's got
Speaker 8: to say this is a false claim with this is
Speaker 8: a legitimate claim.
Speaker 2: To say I know one hundred percent satisfied means that
Speaker 2: if I go into a restaurant says you're not one
Speaker 2: hundred percent satisfied with that steak, it's free. All I
Speaker 2: got to do is say I'm not satisfied. Now I
Speaker 2: got a free steak. It's an absurdity. People will take
Speaker 2: advantage of that all the time, and Steve will take
Speaker 2: advantage of that. I have no doubt about it. But
Speaker 2: I go back to what Dimitri said. You know what,
Speaker 2: Nick Fox, I hate to drag you into this. You're
Speaker 2: in as a guest, but you've done ten thousand jobs.
Speaker 2: You've told me ten thousand remodels, you've dealt with someone
Speaker 2: like Steve, and I don't even know if Steve. I'm
Speaker 2: not even saying Steve's the whole problem.
Speaker 10: Rock.
Speaker 2: You did start the job late and there was some issues.
Speaker 2: But for the life of me, what do you make
Speaker 2: of this?
Speaker 17: Well, if trusty, I wouldn't want to be in someone's
Speaker 17: home or property if they didn't want me there.
Speaker 2: And these guys are like fire and water at this point.
Speaker 18: I would definitely, uh, I would definitely do whatever it takes.
Speaker 2: Two, why do you want to deal with this guy?
Speaker 2: What's your hesitancy? If you have some money in it,
Speaker 2: then fine, subtracted. Just give him an itemized list. Here,
Speaker 2: here's ten hours of my time I spent talking to
Speaker 2: somebody or whatever it is, and then refund them the rest.
Speaker 2: What is the hesitancy.
Speaker 10: Of over?
Speaker 15: You know, we've been with this projects from the get
Speaker 15: go for over a year and a half.
Speaker 5: I understand what, mister, what Steve has gone through. We
Speaker 5: want we want we want to be able to come
Speaker 5: back and show the show that we can do we
Speaker 5: can handle difficult problems, because I've had more difficult problems
Speaker 5: that that we've we've been successful on and I want
Speaker 5: more than anything to come back on the radio and
Speaker 5: show that we've helped Steve get back into his home
Speaker 5: and that his home is in a little condition, and
Speaker 5: that we've done the work. You know, I don't back
Speaker 5: you know, I'm an American soldier and we don't back
Speaker 5: down from a fight.
Speaker 2: You know, rock for the life. I can't force you
Speaker 2: to do it. I think you're I I think there's
Speaker 2: something wrong. Honestly, God, I'm going to tell you my
Speaker 2: gut feeling. I think there's something going on here. Do
Speaker 2: you even have his money? Have you held that sixteen
Speaker 2: thousand in trust for his job?
Speaker 1: Yes, we have the money.
Speaker 15: Well, we'll give it back. We we we have the money.
Speaker 15: We just want to want to finish the job.
Speaker 2: He doesn't want you to finish the job. This is insane.
Speaker 2: He is saying you're charging a lot more for different
Speaker 2: tests than he can get anywhere else. I don't know
Speaker 2: the validity of that, but I'm telling you, I just
Speaker 2: why don't you part ways? Would you do that for me?
Speaker 2: Would you guys part ways and refund him whatever he
Speaker 2: needs to be refunded, minus what you've done.
Speaker 5: I would like to talk to Sam and his lawyer.
Speaker 7: Before we do that.
Speaker 15: Making promises, you know, just off the hip like this, or.
Speaker 5: Making you know, statements off the hips. I don't think
Speaker 5: it's a really good.
Speaker 15: Thing to do.
Speaker 5: I would like to sit down with him reasonably and
Speaker 5: then come to a conclusion.
Speaker 15: That would be great.
Speaker 5: If we could come to you know, a solid conclusion,
Speaker 5: that would be great. That would be best if we
Speaker 5: can just come to an agreement.
Speaker 2: What would the agreement be? Rock honest to god? Like, Okay,
Speaker 2: let's just ask him, Hey, Steve, would you like to
Speaker 2: sit down and have an agree? Meant with him.
Speaker 16: No, there's no conclusion here.
Speaker 15: He never started the job.
Speaker 16: He hasn't ordered any of that pot so he hasn't transfermit,
Speaker 16: he's done nothing.
Speaker 2: He hasn't turned to screw nothing, He's done nothing.
Speaker 15: I never mindset said, and I responded that.
Speaker 2: And respond.
Speaker 15: We we we were on this.
Speaker 5: Product for over a year and a half. I told
Speaker 5: him I would see him.
Speaker 2: What does that mean? How have you been on it
Speaker 2: for a year and a half. How does that even
Speaker 2: make sense?
Speaker 15: It doesn't, he finished.
Speaker 11: We were there.
Speaker 5: We were there, just like the Marines.
Speaker 15: When when when the.
Speaker 5: Fire first started, We gave him an estimate. We we
Speaker 5: we we were, we were there, we did the testing,
Speaker 5: and then you know, he said we were too high
Speaker 5: and he went with.
Speaker 2: A different company, and the different companies screwed up right then.
Speaker 2: But then you but then you came back. But then
Speaker 2: you came back back right and you haven't been on
Speaker 2: the job a year and a half. Rock that. I
Speaker 2: just don't think that was a fair thing. You might
Speaker 2: have been dealing with Steve for a year and a half,
Speaker 2: but you haven't been on the job for a year
Speaker 2: and a half.
Speaker 5: Okay, we we we we've been dealing with him for
Speaker 5: a year and a half.
Speaker 15: Then you have us.
Speaker 16: Let me.
Speaker 5: Then called us back on the job. Then he called us,
Speaker 5: and then it was another six months before we could
Speaker 5: even get get things started.
Speaker 15: And we just I couldn't.
Speaker 5: I couldn't get my people.
Speaker 15: Together to to wait six months. You know, wait, you know,
Speaker 15: people have to do other jobs.
Speaker 5: We have we have other things to do.
Speaker 15: And finally after we got to go ahead after six months,
Speaker 15: we were getting things together. And when I came to.
Speaker 5: Him was because I said I was going to show
Speaker 5: him everything up front, because the previous contractor did such
Speaker 5: a poor job and stole a bunch of money for him.
Speaker 5: I told him I would show him everything that we
Speaker 5: were doing.
Speaker 2: I don't know what any of this has to do
Speaker 2: with the current situation. He rehired you somewhere around January
Speaker 2: to do it somewhere that fell apart. You've got sixteen
Speaker 2: thousand dollars up front from him. He's saying you haven't
Speaker 2: done anything. I highly doubt you haven't done anything, but
Speaker 2: I think we can all agree you have not done
Speaker 2: sixteen thousand dollars worth of work yet. Is that fair enough?
Speaker 10: Correct?
Speaker 2: Then why not refund him whatever's there and just part ways.
Speaker 12: Exactly.
Speaker 5: I'd like to sit down with him and Bob, I
Speaker 5: don't want him.
Speaker 10: We need more down.
Speaker 15: We need to sit down. We do because the way
Speaker 15: my money is the way he want my money. I
Speaker 15: want you out of my life.
Speaker 10: We need to.
Speaker 15: He called us to do a job.
Speaker 2: You just want to hold him. I got to put
Speaker 2: you both on old Rock just wants to hold him
Speaker 2: to this contract no matter what. And I'll be honest, Rock,
Speaker 2: I think your tap dance and I don't know what's
Speaker 2: going on over there. Your website's not up. I'm not
Speaker 2: sure if your phone number works. I'm not happy about
Speaker 2: this situation, so I hope you stay on the line
Speaker 2: while I do this break. But I'm gonna be quite honest,
Speaker 2: I'm gonna have to remove you from the referral list.
Speaker 2: This guy's calling all the time. He's so upset. It's crazy.
Speaker 2: Something's going on here. I don't understand why you wouldn't
Speaker 2: part with this relationship in a million years. This is
Speaker 2: the most toxic relationship I have heard in a long time.
Speaker 13: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 13: dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance checkup free, no obligation. In comparison,
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three all three seven
Speaker 13: to seven to one help. You'll think you're his only
Speaker 13: customer when you choose Frank durand the real estate Man
Speaker 13: dot com to list your home with Remax Alliance three
Speaker 13: all three nine two zero sixteen twenty two.
Speaker 2: All right three O three seven one three A two
Speaker 2: five five. Look, I'm just gonna recap this, and everybody's
Speaker 2: got to understand my frustration. It's been over. This has
Speaker 2: been going on for ever, just ever in a day.
Speaker 2: These two are so toxic together to even think they'd
Speaker 2: make a deal as crazy. Bottom line is, Steve gave
Speaker 2: this guy Rock sixteen thousand dollars. And I've known Rock forever,
Speaker 2: and I will say this, I've never I've had a
Speaker 2: complaint on him before, but everything's always been worked out.
Speaker 2: And as far as complaints for restoration companies, very very few,
Speaker 2: most of them that we've had over the years. On
Speaker 2: our referral list, we get more than I've ever gotten
Speaker 2: on Rock. But something has changed here. I mean, Rock,
Speaker 2: you start bringing up your service and I appreciate you
Speaker 2: being in the Marines, but that has nothing to do
Speaker 2: with this. I don't know what's going on here. I
Speaker 2: feel like you're tap dancing and Steve before I bring
Speaker 2: you both back up, My god, you call all the time,
Speaker 2: the middle of the night. I know you don't get
Speaker 2: off your work until eleven forty five. And if Rock does,
Speaker 2: and I hope and he am to refund some of
Speaker 2: it minus whatever work he's actually done. I hope you
Speaker 2: take the deal in Rock. I hope you actually make
Speaker 2: that offer when we come back and mediation is in
Speaker 2: our referral list agreement, just to let both of you know,
Speaker 2: so that could always be an option here, and that's
Speaker 2: something we can invoke now. What drives me crazy, though, Steve,
Speaker 2: you keep talking over and you shouldn't be doing that
Speaker 2: in this case right now. And the other thing is
Speaker 2: you're not mister innocent in this. You really aren't. I
Speaker 2: realize you think these tests cost a lot more, but
Speaker 2: I don't know if they do or not. Maybe they do.
Speaker 2: And all I'm talking about there for people that don't
Speaker 2: know is Rock is in the restoration business. When you
Speaker 2: rebuild something, you got to make sure it's right. So
Speaker 2: he needs a plumber to come in and do a
Speaker 2: smoke test in this other stuff. Steve's saying he can
Speaker 2: find it cheaper, so he's trying to nippick this guy
Speaker 2: down on prices like that. But at this point, guys,
Speaker 2: it's so toxic. I am highly suggesting one more time
Speaker 2: that you guys part ways simple as that. And Steve,
Speaker 2: sometimes I think you might get your drink on. Quite frankly,
Speaker 2: I talk to you one time where I couldn't even
Speaker 2: make heads or tails. Does that have anything to do
Speaker 2: with this?
Speaker 16: No?
Speaker 2: But along with all the text back and forth, all
Speaker 2: the late night calls. Once again, I know you get
Speaker 2: off work late, but three forty five in the morning,
Speaker 2: most people are sleeping. You've texted me at midnight to
Speaker 2: my personal cell phone number I gave you. Now you
Speaker 2: haven't done that for a while. But that's it. So
Speaker 2: I'm going to go back to Rock.
Speaker 10: Rock.
Speaker 2: I'm going to plead with you one more time. Will
Speaker 2: you please refund this guy minus whatever you've done.
Speaker 15: For you and the show.
Speaker 5: I in the relationship so much.
Speaker 11: I'll do that.
Speaker 2: Yes, thank you, Rock. I appreciate that one hundred percent,
Speaker 2: and I know everybody listening does too. Now, hold on, Steve,
Speaker 2: We're good now. Did you hear him?
Speaker 7: Yeah?
Speaker 2: I heard him. Okay, he started the job, Mark Steve, Steve.
Speaker 2: I am sure he will come back with a fair number.
Speaker 2: If he spent some time filling out permits talking to people.
Speaker 2: There is going to be a little cost there, whether
Speaker 2: you like it or not. I will look at it
Speaker 2: when you guys talk. If it's egregious, I will chime in.
Speaker 2: But for the life of me, you better shut your
Speaker 2: mouth out right now and say thank you Rock for
Speaker 2: refunding me and telling everybody on the air, you were
Speaker 2: going to do it. Appreciate it, Rock, Thank you, Lord,
Speaker 2: have mercy, Lord have mercy. Thank you Rock for coming
Speaker 2: through with that. And I swear this better not be
Speaker 2: an issue next week. I do not want that call, guys. Okay,
Speaker 2: thoughts on it seriously now that we're done apparently World
Speaker 2: War four, But I predict we're going to hear about
Speaker 2: this within a month. I don't think so. I don't
Speaker 2: think so. Who was the president that used to do
Speaker 2: duels all the time right in the White House, like Andrew?
Speaker 2: Who was it, Oh, the one who killed the vice
Speaker 2: president or the vice president killed him? So this is
Speaker 2: gonna come down to like an old fashioned duel. Take
Speaker 2: ten paces and whoever's still there, they're still there. The
Speaker 2: other guy's gone.
Speaker 14: Alexander Hamilton.
Speaker 2: Hamilton, this is the most toxic relationship I remember in
Speaker 2: a long time on this show. These two. Rock, You're
Speaker 2: gonna come and thank me. Rock's gonna be so happy
Speaker 2: that this guy's out of his life, and Steve, You're
Speaker 2: gonna be so happy as well. You know the fun
Speaker 2: part about mediation, and that's what just happened. You know
Speaker 2: the fun part about it. If you do a good job.
Speaker 2: There ain't one person happy. We got another hour coming up.
Speaker 13: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 13: dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three seven
Speaker 13: seven to one help. You'll think you're his only customer
Speaker 13: when you choose Frank durand the real estate Man dot
Speaker 13: com to list your home with Remax Alliance three oh
Speaker 13: three nine two zero sixteen twenty two.
Speaker 3: Yeah, ripped.
Speaker 2: News.
Speaker 10: You don't have.
Speaker 2: Come run insists as can.
Speaker 3: Shooter's gonna help.
Speaker 5: Come, man, this is.
Speaker 6: The Troubleshooter Show. No, Tom Martinez, welcome, Welcome.
Speaker 2: My friends to the only show. I it's gay. You're
Speaker 2: here to solve problems, answer your questions, take complaints. I'd
Speaker 2: take my heart medication. Now I'm just kidding blood pressure. No,
Speaker 2: I'm still just kidding. You know, that was a very
Speaker 2: intense conversation, and I was thinking if those two ever
Speaker 2: got into a room together, my god, who knows what
Speaker 2: kind of fireworks would happen. I did want to ask
Speaker 2: people their thoughts, but let me let me at least
Speaker 2: start the show and say this. You've been ripped off,
Speaker 2: you've been taken advantage of, you got a bad contractor
Speaker 2: out there. You need help. That is what this show
Speaker 2: is about. We do have open lines three oh three
Speaker 2: seven one three eight two five five. I'd also love
Speaker 2: some comments. I put up a poll on YouTube and
Speaker 2: basically I asked, how do you think Mark handled this call?
Speaker 2: And I'm trying to think. I don't see the number here,
Speaker 2: but it's probably about one hundred people. Eighty four percent
Speaker 2: very good, five percent okay, and eleven percent not good.
Speaker 2: I'd like to know what that eleven percent? How do
Speaker 2: you guys? What do you think that eleven percent? Pretend
Speaker 2: you're part of the eleven percent? What do you think?
Speaker 2: Maybe I was just too loud and too yelling. I
Speaker 2: think those are the people who are disappointed. We did
Speaker 2: not do a live video cast of the meeting between
Speaker 2: Rock and Steve, a pay per view event. Pay per
Speaker 2: view event would have been awesome. Yeah, it's so weird.
Speaker 2: It's been going on so long. They just didn't stop.
Speaker 2: I felt like if I didn't Finally, Kelly, how many
Speaker 2: times have I walked in studio and the first thing
Speaker 2: you tell me in the past six weeks is guess
Speaker 2: who called again?
Speaker 14: At least five?
Speaker 2: Oh, It's NonStop, and then the text between them all
Speaker 2: and you know, I don't want to dig that far
Speaker 2: back into it, Nick, I mean from a business aspect
Speaker 2: and a contractor what do you think there?
Speaker 17: It's sad, but when relationships go sour, but at some
Speaker 17: point you have to recognize to let it go is
Speaker 17: the healthiest thing that you can do for both sides.
Speaker 2: Yeah, you simply he does have money involved in it.
Speaker 2: I don't think it's much, but whatever it is, right
Speaker 2: and that part, if that part becomes an issue, I'm
Speaker 2: just gonna I'm just gonna have Tom take care of it.
Speaker 17: Yeah, hopefully they can come up with a rational number
Speaker 17: that makes sense for both sides.
Speaker 2: What's the biggest troubled customer? Oh, by the way, three
Speaker 2: oh three nine? Uh three oh three Martino, let's just
Speaker 2: go with that. Remember that number works on and off
Speaker 2: the air. I'd love some comments on that call. And
Speaker 2: then on top of that, any problem you have, uh
Speaker 2: three O three seven, one, three eight, two five five
Speaker 2: or three oh three Martino or help it troubleshooter dot com.
Speaker 2: What's the biggest problem customer?
Speaker 18: Nick?
Speaker 2: You remember having you were in the hvac business years
Speaker 2: ago too.
Speaker 17: You know, it's it's always about It always comes down
Speaker 17: to communication.
Speaker 2: Uh, above a. No, there's crazy customers. Oh no, no, no, dude,
Speaker 2: I ran five good Year stores and you know what,
Speaker 2: most of the time the customer's right. But there's some
Speaker 2: crazy ass people out there. Yeah. But I but I
Speaker 2: think nine times out of ten they just want to
Speaker 2: be heard.
Speaker 17: Yeah, I think you and uh, and if you take
Speaker 17: the time to just at least process that with with
Speaker 17: a lack of emotion, because it's easy to get caught
Speaker 17: up in the in that type of situation.
Speaker 2: Where you know your two headstrong Yeah, and uh.
Speaker 17: If I've learned anything, it's just try to respond with
Speaker 17: as little emotion as possible because then at least someone
Speaker 17: some level of rationale can hopefully dictate the relationship.
Speaker 2: Well, let's go to the other side of that coin.
Speaker 2: What do you remember And you still didn't answer the question.
Speaker 2: I know, Yeah, you're trying dancing too. Yeah, he's here,
Speaker 2: tap to answer a little there, Come on, give us,
Speaker 2: give us at least one.
Speaker 10: Uh.
Speaker 17: Yeah, you know, I've had customers in the past that
Speaker 17: you were talking about.
Speaker 2: One they wanted something installed on an exterior wall.
Speaker 16: What was it.
Speaker 17: Oh, yeah, I was talking about a consumer just recently
Speaker 17: where we were in their home and they wanted to
Speaker 17: have a wall mount toilet installed in their bathroom that
Speaker 17: would be inside an nextterior wall.
Speaker 2: And couldn't process the fact that that would never fly.
Speaker 17: And it was up in Bailey because of code Yeah,
Speaker 17: because of code freezing all the the.
Speaker 2: Oh I didn't even think of that part in Bailey. Yeah,
Speaker 2: So they like wanted that no matter.
Speaker 17: What, right, and they're trying to convince you to do
Speaker 17: it right, and and everything was just kind of an
Speaker 17: adversarial type of communication. Ultimately, you know, the path of
Speaker 17: least resistance prevailed and we parted ways.
Speaker 2: Yeah, and so, and honestly, I'm well, that's a good example.
Speaker 17: We don't want to Nobody wants to lose money. No
Speaker 17: one wants to admit failure, you know. And I'm sure
Speaker 17: that that's where rock'shead is. To a degree he does.
Speaker 2: They've both got headstrong at each other. They simply didn't
Speaker 2: want to lose. Once you're there, it's it's never going
Speaker 2: to get better. Yeah, but you do at some point
Speaker 2: of both sides.
Speaker 8: Yeah, I'll tell you something else, Mark, we could not
Speaker 8: renew our mouthpractice insurance unless we documented that we went
Speaker 8: to lectures on communicating with patients how to communicate so
Speaker 8: that it produced a number of lawsuits by directly talking
Speaker 8: to the patient.
Speaker 2: So the insurance company mandated that exactly. I think that's
Speaker 2: pretty good. If I was an insurance company, I'd want
Speaker 2: a doctor to kind of understand how to communicate, maybe
Speaker 2: not to be a friendly doctor or a good bedside manner,
Speaker 2: but not to say something that could end up in
Speaker 2: a lawsuit and be used against you in a court
Speaker 2: of law.
Speaker 8: And right well, how to deal with medical errors if
Speaker 8: they were medical errors. Yeah, that hiding it always causes lawsuits.
Speaker 2: What's the worst at Dmitri, what's the worst business you've
Speaker 2: dealt with? Not necessarily the name of it, but think
Speaker 2: of something. Maybe it was a restaurant and it was
Speaker 2: a horrible waitress, but some experience you've had that will
Speaker 2: always stick out as a consumer or as a business owner, No,
Speaker 2: as a as a consumer. Now, a mistake that someone
Speaker 2: you dealt.
Speaker 9: With, Wow, man, that is surprisingly difficult for me to answer.
Speaker 9: I really, you know, as a consumer, I really, I
Speaker 9: mean I can't remember. You're pretty savvy. You generally wouldn't
Speaker 9: engage with someone that might rip you off.
Speaker 10: Yeah.
Speaker 9: Well, I'm very careful about the people I deal with,
Speaker 9: Like I really e gauge the personality of the person,
Speaker 9: no matter what the potential business relationship is. And if
Speaker 9: I get even a whiff of douchiness or just some
Speaker 9: kind of weirdness, I you know, I politely disengage. So Mark,
Speaker 9: I mean, I honestly, guy, I mean, I've never been
Speaker 9: ripped off by a car dealer or a or or
Speaker 9: a plumber or anybody else.
Speaker 2: If people, oh, I'm sure.
Speaker 9: Yeah, or maybe I got ripped off by somebody who's
Speaker 9: so good at ripping me off that I'm I don't
Speaker 9: even know that I got ripped.
Speaker 2: Off like a good pickpocket. Yeah, hey, Dragon, what do
Speaker 2: you think of that engagement on that call?
Speaker 1: I think you did everything that you could. I think
Speaker 1: both of the Steve definitely a hole where Rock is
Speaker 1: defending his business's best that he can. I don't think
Speaker 1: that he should have thrown out that offer that I'm
Speaker 1: going to do this job to one hundred percent satisfaction,
Speaker 1: but that he did so deal with those consequences.
Speaker 2: And it was crazy he did that, and he did
Speaker 2: it in a group text to me and the guy. Okay,
Speaker 2: hold on one second, I do I still want to
Speaker 2: make this very clear. Out of I want to say
Speaker 2: definitely way pre COVID. But out of ten years I've
Speaker 2: had maybe one complaint on Rock, and whatever it was
Speaker 2: got taken care of, and so this was very at
Speaker 2: a character. But Steve, dealing with him is so hard
Speaker 2: it's crazy. And that's where I kept going. For the
Speaker 2: life of me, I don't understand why Rock just doesn't
Speaker 2: cut this done. And for Steve, I.
Speaker 1: Don't know if it was just an overabundance of information
Speaker 1: plus bad contractors prior to Rock. But Rock has his
Speaker 1: own way doing it. If he wants to do this test,
Speaker 1: that is Rock's business to do this test.
Speaker 2: Yeah, because he's going to be held at the end
Speaker 2: of it responsible as something does go wrong. Yeah.
Speaker 1: Just because business A says you don't need to do
Speaker 1: this test, and business B says this test is five
Speaker 1: dollars and Rock says this test is twenty dollars. Doesn't matter.
Speaker 1: You're doing business with Rock. That's Rock's price.
Speaker 2: Let me tell you guys something too. I should have
Speaker 2: brought this up. I just thought about it. The reason
Speaker 2: Rock came back American Restoration was there gave him a bid.
Speaker 2: They didn't like to bid. Another company got in there.
Speaker 2: Steve is actually suing and had problems with the second company.
Speaker 2: So in fact, if Rock said, he's actually suing two
Speaker 2: other contractors. But once again I said, the Rock, if
Speaker 2: that's true, what the hell are you doing in this
Speaker 2: toxic relationship? It's nuts. You know, when you have something
Speaker 2: like our referral list and you have members on there,
Speaker 2: I mean, things just basically have to end at some point.
Speaker 2: I'll be very honest with people. You know, we run
Speaker 2: background checks on everybody and they sign a code of ethics,
Speaker 2: and the bottom line is, at some point when it
Speaker 2: comes to something like this, we can get involved. I mean,
Speaker 2: you guys, or whoever's on the referral list agrees to it.
Speaker 2: I can't remember the last time I had to kind
Speaker 2: of remind him in so many words that that's part
Speaker 2: of it. I mean, it really is. When it gets
Speaker 2: to the point where this guy's literally calling everybody you know,
Speaker 2: including a radio station, constantly something's got to be done.
Speaker 2: All right three oh three seven one three eight two
Speaker 2: five five will be right back.
Speaker 13: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 13: dot com. You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now Wow three o three
Speaker 13: seven to seven to one help. You'll think you're his
Speaker 13: only customer when you choose Frank durand the real estate
Speaker 13: Man dot com to list your home with Remax Alliance
Speaker 13: three oh three nine two zero sixteen twenty two.
Speaker 2: All right, three oh three seven one three eight two
Speaker 2: five five three oh three Martino uh Nick Fox renew
Speaker 2: Home Innovations. Bathrooms, bathrooms, bathrooms. I've been saying it. I
Speaker 2: love the fact that's your main gig. You don't go
Speaker 2: in there and try to do everything in the house.
Speaker 2: You're not doing basement's kitchens, you do bathrooms.
Speaker 18: That's correct.
Speaker 2: And I love that solid wall the more I think
Speaker 2: about it, No grout, what kind of warranty does something
Speaker 2: like that have When you guys go in and do
Speaker 2: a full bathroom. What kind of warrant?
Speaker 17: So the walls, the wall products, most of the wall
Speaker 17: products today are going to carry a minimum of ten
Speaker 17: years and up to a lifetime guarantee for the material product.
Speaker 2: And what could ever happen to porcelain? Anything?
Speaker 18: Nothing?
Speaker 2: Yeah, nothing, it's solid.
Speaker 18: They use it in hospitals, do that?
Speaker 17: Oh yeah, because of its ability to fight off any
Speaker 17: of the sickness. There's really no port microbial. No, it's
Speaker 17: one hundred percent nonporous.
Speaker 2: That's why then, right, I mean in the hospital because
Speaker 2: nothing can get exactly not holding disease. Yeah, it's it's
Speaker 2: hypoallergenic type of products. So what's your what's your favorite
Speaker 2: kind of project when it comes to bathrooms? Meaning do
Speaker 2: you like doing the full blown with the steam shower
Speaker 2: in the whole bit?
Speaker 18: I enjoy it because I get gigged up by it,
Speaker 18: you know. I like creating these incredible spaces.
Speaker 20: Uh.
Speaker 2: Do you do a lot of the design stuff yourself?
Speaker 18: Only when I get a chance.
Speaker 17: We have we have a handful of designers that are
Speaker 17: trained to go out and create those types of visions
Speaker 17: for consumers on the normal basis.
Speaker 2: Yeah, well that's pretty cool. I don't mind, Well do
Speaker 2: you mind if I ask you this? You can say
Speaker 2: yes or no. But honestly, like when you go out
Speaker 2: in action league connect and meet a customer, like what
Speaker 2: is your close rate compared to say a salesperson you
Speaker 2: have so.
Speaker 17: Most of I would tell you this, most of our customers,
Speaker 17: with our average designer that goes, it's probably about fifty percent.
Speaker 2: Okay, you know, are people sticker shocked or no? Because
Speaker 2: you said you basically walk in everything. I'll give you
Speaker 2: an idea of why I'm asking that. I'll have people,
Speaker 2: I'll have people call up. And it's a big thing
Speaker 2: in home services, right. You know, they hadn't bought a
Speaker 2: furnace for twenty years because furnace is generally last twenty
Speaker 2: years and the last furnace they bought might have been
Speaker 2: fifteen hundred bucks installed, and now a furnace in an
Speaker 2: AC can be fifteen thousand without blinking. So whatever company
Speaker 2: it is, and that's a lot of HVAC companies, right,
Speaker 2: all the big ones are going to be. I mean,
Speaker 2: that's just the costed selling a furnace now, just the
Speaker 2: way life is. But you got to get by that
Speaker 2: sticker shock. And I would assume with remodeling. You know,
Speaker 2: even pre COVID it was definitely cheaper. But how do
Speaker 2: you guys deal if there is stacker shock? How do
Speaker 2: you deal with that?
Speaker 17: You know, we always recommend consumers do a little bit
Speaker 17: of self analysis there. There's a publication now that's designed
Speaker 17: for consumers. It's called Costs Versus Value Report, and it
Speaker 17: comes out every year and it kind of gives a
Speaker 17: good assimilation of what projects are costing, whether it's an
Speaker 17: HVAC or a bathroom or a kitchen or.
Speaker 2: A good idea.
Speaker 18: Yeah, yeah, just google costs versus Value.
Speaker 2: No matter what it has to do with your house,
Speaker 2: like pay correct.
Speaker 17: Correct, And not only does it tell you what the
Speaker 17: average project is costing, it also is giving you an
Speaker 17: evaluation of how much added value that project's going to
Speaker 17: add to the value of your home. How do people
Speaker 17: get a hold of that online? It's just google it.
Speaker 17: You can just google Cost versus Value twenty twenty four
Speaker 17: and it's designed for homeowners.
Speaker 2: So you can say, okay, if I jump twenty thousand
Speaker 2: into a bathroom or five into a bathroom, whatever it is, right,
Speaker 2: what value does that add to my house?
Speaker 17: Approximately seventy three percent is what a bathroom conversion right
Speaker 17: now is giving. So if you supect them. But that's
Speaker 17: what that that'll do. That site it tells you that. Yeah,
Speaker 17: it'll tell you. It lists all of those different products
Speaker 17: and services.
Speaker 2: That's cool.
Speaker 18: Yeah.
Speaker 17: So but yeah, projects today can be anywhere. I mean,
Speaker 17: you know, we see a shower can be as low
Speaker 17: as you know, ten to fourteen thousand and as high
Speaker 17: as thirty to forty thousand.
Speaker 7: Oh yeah, you put it.
Speaker 2: You put a steam shower in, you put in. You know,
Speaker 2: the fixtures are insanely expensive these days.
Speaker 18: Good quality products.
Speaker 2: They are, yeah, good quality, but even at a wholesale price,
Speaker 2: it's still astonishing how much a good rain shower is. Oh,
Speaker 2: I mean, it truly is astonishing.
Speaker 18: One hundred percent. Yeah.
Speaker 17: There, and there is a there is definitely a distinction
Speaker 17: between what you buy at a home depot, you know,
Speaker 17: product versus a contractor great materials. There's an incredible distinction
Speaker 17: in the quality and the makeup and the way that
Speaker 17: they're designed, the way that they're going to last, the
Speaker 17: finish everything. It pays to buy a contractor greater material
Speaker 17: It just made.
Speaker 2: Me think of something I heard. The Trump administration got
Speaker 2: rid of these low flow regulations that have they already
Speaker 2: has it already flowed down to like home depot? Can
Speaker 2: someone go get a normal showerhead? Now, that's a good question.
Speaker 2: I don't know.
Speaker 18: You know that is a good question.
Speaker 17: I can tell you right now that everything we buy
Speaker 17: has to go through EPA standards.
Speaker 18: Yeah, so the manufacturers, I.
Speaker 2: Think they changed a lot of that. I think literally
Speaker 2: he did an executive order or whatever it looks like,
Speaker 2: and now you can buy I guess high flow right,
Speaker 2: I mean Matre, does that sound right?
Speaker 16: Yeah?
Speaker 9: I think this he made showers great again about I
Speaker 9: said about four weeks ago or so, and I doubt
Speaker 9: that those changes have made their way through the supply line.
Speaker 9: So it takes forever to get stuff from China, and
Speaker 9: now they have to respect it.
Speaker 2: That's what I was rocket.
Speaker 9: They got to retool the whole s Yeah, and then
Speaker 9: they have to sell out all the crummy shower heads
Speaker 9: where you have to stand there for fifteen minutes before
Speaker 9: you get your hair wet.
Speaker 2: I still have soap in my hair.
Speaker 10: Yeah.
Speaker 2: So on those same lines, Nick, since you're doing these bathrooms,
Speaker 2: is there a way if you have a low flow
Speaker 2: right shower head, how do you. There must be a
Speaker 2: way too, now that it's legal, manipulate to modify it
Speaker 2: and do a regular shower head. You know what's crazy?
Speaker 17: I had, I had a customer they taught me this,
Speaker 17: but they would actually went onto Amazon, and Amazon will
Speaker 17: sell everything, right, so yeah they don't care.
Speaker 18: Yeah, they don't care at Allso.
Speaker 2: Amazon will sell you crack if they could. Yeah, I
Speaker 2: mean it's every it's crazy.
Speaker 18: It's all in the packaging.
Speaker 17: But yeah, no you could. So you can find stuff
Speaker 17: that kind of gets you what you want, you know,
Speaker 17: on places like that.
Speaker 2: Just go look for it. Yeah yeah, and what is it?
Speaker 10: What?
Speaker 2: I don't even know what does it?
Speaker 16: Is? It like?
Speaker 2: Just so you would think you could even if you
Speaker 2: wanted to tap it out, drill it out, remove it.
Speaker 9: Yeah, I've done that before with bathroom fixtures they have
Speaker 9: they have the little restrict the tiny hole, and I
Speaker 9: just was shove a nail or something there to make
Speaker 9: the whole better and boom, I get proper water.
Speaker 2: So you've got an American standard shirt on American standard
Speaker 2: shower systems. So are you guys like a main reseller
Speaker 2: of them, because that's a big brand to represent, So
Speaker 2: good question. The wall products that we carry. They are
Speaker 2: not they're not American Standard. We well, American Standard, just
Speaker 2: those fixtures, right.
Speaker 17: Well, no, there was there was a moment in time
Speaker 17: when they were doing shower systems and we were.
Speaker 2: The dealer for Colorado. They killed the program. Oh I
Speaker 2: didn't know that.
Speaker 17: And and yeah, it was It was actually a wonderful
Speaker 17: thing for us because it allowed us to go ahead
Speaker 17: and really focus in on porcelain. And you know, you know,
Speaker 17: it's a it's a product that that very few people
Speaker 17: can sell because of because of you have to have
Speaker 17: certain equipment to build and install it.
Speaker 18: That's the first thing.
Speaker 2: But it's really heavy.
Speaker 18: Oh it's it's just yeah, it's just stunning.
Speaker 17: But but the but the but the thing about the
Speaker 17: American Standard, we still carry and install their plumbing fixtures.
Speaker 18: We are a certified partner with American Standard.
Speaker 17: We will install other products, colar products, things of that nature, but.
Speaker 2: Those are really the only two that we coler in America. Yeah,
Speaker 2: we trust them, Yeah, we trust that the you know,
Speaker 2: and and and do you notice any difference. I mean,
Speaker 2: I'm sure they both have different levels of product. Do
Speaker 2: you have personally a favorite or it just really depends
Speaker 2: on a look of it.
Speaker 17: Well, I will tell you that in my own home,
Speaker 17: I I replaced every fixture, and every fixture was was
Speaker 17: coler and and I did that because of a specific
Speaker 17: finish that we liked.
Speaker 2: Yeah, a lot, I think of it.
Speaker 17: Yeah, so it the design, Yeah, the design was was
Speaker 17: the was the feature and so but you know, I
Speaker 17: think you can you can find a lot of good
Speaker 17: products in all lines. I don't think anybody's actually making
Speaker 17: intentionally making uh, low quality products.
Speaker 18: I think sometimes it just happens by default.
Speaker 2: What do you see is real popular now? Like at
Speaker 2: one point vessel sinks, he's above ground, it would just
Speaker 2: sit on the granite. I've seen some of them. I
Speaker 2: thought they're beautiful.
Speaker 18: Yeah I don't.
Speaker 2: I didn't do one, but I've seen them.
Speaker 18: Yeah.
Speaker 17: My wife and I we actually put them in most
Speaker 17: of our bathrooms. We put them in in a in
Speaker 17: a vessels. They're really nice there. It was she, she
Speaker 17: was the one who picked out them, and they really
Speaker 17: do look nice. You can find nice vessels, you know
Speaker 17: under mountain bowls are where it's at though, I mean.
Speaker 18: Just yeah, just you know, it's tried and true.
Speaker 2: About pedestal sinks.
Speaker 18: I haven't done one in a long time.
Speaker 2: Really, I guess for a half bath, it's probably where
Speaker 2: they be at. But yeah, you're right, in a master
Speaker 2: or even like I call it the kids bathroom or whatever.
Speaker 17: Jack and jail. Yeah, yeah, it's just not common. I mean,
Speaker 17: but you know what, we're finding more and more people
Speaker 17: are looking. They want storage in the bathrooms. They want
Speaker 17: storage in the showers. They want that spawl like setting,
Speaker 17: whether it's the shower, whether it's uh, you know, the
Speaker 17: shower head, the mist sprays. There's a toilet, Yeah, fancy toilet.
Speaker 17: I mean, there's there's so many things that you can
Speaker 17: do in a bathroom.
Speaker 2: You know, people don't they think of a boudet. But
Speaker 2: these toilets now do just more than the cleansing. Oh yeah,
Speaker 2: I mean, I'll tell you the best part about it, honestly,
Speaker 2: fans what Yeah, well that is a fan I forgot
Speaker 2: about that. That's a good one. But the other one
Speaker 2: is the heatd toilet heat seat. The heated seat is ridiculous.
Speaker 2: I'll hold out until they make the massaging seat the
Speaker 2: massage toilet. I would assume that. I bet Toto makes one.
Speaker 2: That's a hell of a brand, isn't it.
Speaker 18: They have a great product.
Speaker 2: You know what's weird, though, I've seen totos that look
Speaker 2: like regular commodes, I mean, just like anything American or
Speaker 2: color anybody would make, but they seem to be two
Speaker 2: or three times in price.
Speaker 17: They're not that much more, I mean realistic whenever you're
Speaker 17: stepping into those, I mean there are some some of
Speaker 17: the colar, some of the color bedatoilets can be you know,
Speaker 17: upwards of twelve thirteen thousand dollars.
Speaker 2: Oh that's insane. Yeah, thirty yeah, thirteenth thirteen thousand. Yeah,
Speaker 2: that's crazy the new me. Then you buy a squatty
Speaker 2: potty for forty nine dollars a piece of plastic can
Speaker 2: cap it off. All right, three oh three seven one
Speaker 2: three eight two five five Hold tight, we'll be right back.
Speaker 13: Go with a sure thing Denver's best roofer excel roofing
Speaker 13: dot com. You don't pay a cent until you're contents.
Speaker 13: Time for an insurance check up free, no obligation. In comparison,
Speaker 13: call Compass insurance paying too much your coverage at dozens
Speaker 13: of insurance companies.
Speaker 2: Find out now three oh three, seven to seven to
Speaker 2: one help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate man dot com to list your
Speaker 13: home with Remax Alliance three oh three nine two zero
Speaker 13: sixteen twenty.
Speaker 2: Two all right, three oh three seven one three eight
Speaker 2: two five five three oh three Martino. I was talking
Speaker 2: to Nick Fox. He's got a great special he's going
Speaker 2: to be given to but we were talking during the break.
Speaker 2: I told him I'm on the shot. Try Zeppatide. If
Speaker 2: you listen to the show, I go through Denver region
Speaker 2: and to give you an idea, Nick, it's like three
Speaker 2: hundred bucks a month. They got a deal right now,
Speaker 2: it's one hundred and fifty off the first month. But
Speaker 2: it's really incredible. I hit like a wall at thirty pounds.
Speaker 2: The first thirty pounds came off quick, and then I
Speaker 2: was like, what's going on? Then all sudden, in the
Speaker 2: past two weeks, I started losing weight again. So now
Speaker 2: I'm like thirty five thirty six pounds. I got four
Speaker 2: or five more to go, and that's where I am
Speaker 2: and then I'll get off the shut. But it's remarkable
Speaker 2: when you hit that wall because I'm still barely eating
Speaker 2: any calorie, so I'm going, what's happening? It's almost like
Speaker 2: the original five or ten pounds. I assumes like waterweight.
Speaker 2: I mean, like really it's the easy weight to drop.
Speaker 2: And then after that, I don't know if some fat dock.
Speaker 2: Is this possible that some fat burns quicker than other fats?
Speaker 2: Is there more dense fat? Does that make sense?
Speaker 7: I'm not sure, Mark, I don't know the answer.
Speaker 2: See something changes, but then I got through that wall. Well,
Speaker 2: the other thing that possibly changed is I went to
Speaker 2: Nashville right with fourteen people and we partied hard. I
Speaker 2: probably the beer. The beer does not help the calorie
Speaker 2: line whatsoever. And I like those IPAs which are like, yeah,
Speaker 2: you know, two hundred calories. So honestly that might have
Speaker 2: been part of that brick I had. But now it's
Speaker 2: all coming off again.
Speaker 18: Good for you.
Speaker 2: Oh, I'll tell you something, And this is for everybody
Speaker 2: out there. You meet somebody haven't seen for six seven months.
Speaker 2: Maybe you're at a restaurant. You look up, hey Tony,
Speaker 2: what's going on? Oh man, you lost weight and Tony's
Speaker 2: dropped like forty pounds. You haven't seen him for a year.
Speaker 2: What have you been doing? He goes, Oh, diet next size.
Speaker 2: You're like, you lying sick there is no way you
Speaker 2: drop fifty pounds in six seven months. I don't care
Speaker 2: who you are. I've known your fat ass fifteen years,
Speaker 2: and all of a sudden you dropped it. No no, no, no, no, no, no, no.
Speaker 2: We've all been there. Have you been there yet? You
Speaker 2: see someone that's drapped a lot of weight and you
Speaker 2: know they're lying or they're not telling.
Speaker 18: Yeah, of course, yeah, of course. Yeah. I mean most
Speaker 18: people are pretty transparent at this point with.
Speaker 2: Uh yeah, it's not a stigma anyhow.
Speaker 18: Yeah, everybody, you know, I mean, people are like.
Speaker 2: Hey, my accountant the other day said, before I said
Speaker 2: I got to reschedule, I was going to go in
Speaker 2: the other day. So I just stopped in the office
Speaker 2: and I said, Betty, I'm going to reschedule. Susan's got
Speaker 2: to go out of town real quick. She's got something,
Speaker 2: so maybe we'll come in Saturday. When she gets back,
Speaker 2: she goes, you've lost a lot of weight, and I'm
Speaker 2: behind her monitors so she can't even really see me.
Speaker 2: And then she goes in your face, meaning I lost
Speaker 2: a lot of weight in my face, and I say
Speaker 2: it proudly. I'm like, yeah, I'm on the stick man
Speaker 2: I'm sticking myself each week, so I don't care.
Speaker 18: Right a passage.
Speaker 2: Yeah, Tony, what's going on with you?
Speaker 15: Man?
Speaker 2: Hi there, Hey, Tony.
Speaker 20: I think on the Ford transmission issue. We ran into
Speaker 20: an issue like that.
Speaker 2: Oh so this is a Ford hold on. I got
Speaker 2: to recap. A lot of people have no idea what
Speaker 2: you're talking about, so we had to call her the
Speaker 2: first hour. Calls in. He bought a twenty eighteen Ford
Speaker 2: f one point fifty. It had a ten speed transmission.
Speaker 2: He bought it from Len Lyle's Chevy, I believe, and
Speaker 2: at the very beginning, like soon as he drove it
Speaker 2: off for the next day, the transmission's acting like crazy.
Speaker 2: It's not shifting, is shifting hard. It's just doing everything wrong.
Speaker 2: He brings it back. It's been four months. They put
Speaker 2: a rebuilt transmission in it, they've tried to fix it
Speaker 2: five times, and it still has the same problem. Go ahead, Tony, Well.
Speaker 20: We ran into this by accident. And what it is
Speaker 20: on these high mileage vehicles. If there's any type of
Speaker 20: fluids leaking and it gets onto the wiring harness and
Speaker 20: the plug that goes into the transmission, it will screw
Speaker 20: up the communication between the transmission and the computer. All
Speaker 20: we had to do was clean the harness and the
Speaker 20: plug and blow and behold everything worked right, Tony, that
Speaker 20: this guy's problem or not. I don't know.
Speaker 2: That sounds so feasible. It's crazy because the way they
Speaker 2: described how intermittent it was was insane. That would be
Speaker 2: very cool. Is it easy to see if it's up
Speaker 2: on a lift, if there actually is something leaking around there,
Speaker 2: or is it like buried in the engine compartment or what.
Speaker 20: Well, it was on a side, the one that we saw,
Speaker 20: and it had an oil leak out of the valve
Speaker 20: covered gas good and it was kind of settling right there.
Speaker 20: And with all the dirt and moisture and everything driving around,
Speaker 20: it screwed it up. And you know you got to
Speaker 20: really clean them up well, because.
Speaker 2: Yeah, I get it, it'll just come back, all right, Hey, Tony,
Speaker 2: I appreciate that. In fact, we'll possibly be talking to
Speaker 2: him again tomorrow because I think Jeff fixing the marrow.
Speaker 2: Let's take a quick break when we come back. We
Speaker 2: have got a deal for you from renew Home Innovations.
Speaker 2: I'm a little shocked, Nick, you're doing it. It's a
Speaker 2: you know, a lot of times a company might say, oh,
Speaker 2: five percent off this, or ten percent off or free
Speaker 2: estimate whatever. This deal is pretty ridiculous. In fact, I'm
Speaker 2: not so sure how you guys can afford to do it.
Speaker 2: It's magnificent.
Speaker 13: Hold on, go with a sure thing Denver's best roofer
Speaker 13: Excel Roofing dot com.
Speaker 2: You don't pay a cent until you're content.
Speaker 13: Time for an insurance check up free, no obligation comparison
Speaker 13: call Compass Insurance paying too much your coverage at dozens
Speaker 13: of insurance companies find out now three oh three, seven
Speaker 13: to seven to one.
Speaker 2: Help.
Speaker 13: You'll think you're his only customer when you choose Frank
Speaker 13: durand the real estate Man dot com to list your
Speaker 13: home with Remax Alliance three oh three nine two zero
Speaker 13: sixteen twenty two.
Speaker 2: All right, three oh three seven one three eight two
Speaker 2: five five. We're gonna put Nick Fox on the line.
Speaker 2: I can't believe he's doing this. Renew Home Innovations, by
Speaker 2: the way, renew Home Innovations dot com. And I'll give
Speaker 2: the phone number in the info out. But check out
Speaker 2: what he's gonna do. And I'm not kidding if you
Speaker 2: watch this on YouTube, I said during break I said, Nick,
Speaker 2: do you have any specials that we can do for
Speaker 2: the listeners on a new bathroom? And he said, well,
Speaker 2: hold on, I got to check with the boss. Yes,
Speaker 2: And you went and called your wife. Yes, and you
Speaker 2: guys were out there and you came back in and
Speaker 2: you said, man, I got something that's crazy, and you're
Speaker 2: not kidding. Check this out. I'll let you give the details,
Speaker 2: but it's nuts. You have them out and you get
Speaker 2: your bathroom done. Let's say it's your master bathroom. Whatever
Speaker 2: you want. They'll talk to you about steam showers, basic showers,
Speaker 2: pretty whatever level you want. Is what I love about
Speaker 2: renew Home Innovations. If you're thinking of selling the house,
Speaker 2: they're going to have something for you. If this is
Speaker 2: your dream house and you want the full Monty, you know,
Speaker 2: the steam shower, the fancy toilet, everything, they can do it,
Speaker 2: and you can do everything in between. They can talk
Speaker 2: solid walls, which I've seen their systems absolutely gorgeous, porcelain gorgeous.
Speaker 2: You have to look at their work. In fact, first
Speaker 2: thing I would do is go look at all their
Speaker 2: jobs at renew home Innovations dot com. Over ten thousand jobs.
Speaker 2: I've seen these guys on Fox thirty one on the
Speaker 2: news and stuff in a good way. They're good people,
Speaker 2: really good way. Now you have that bathroom done, and
Speaker 2: I guess it really doesn't matter what level, right, because
Speaker 2: you're gonna do another bathroom, the shower in another bathroom
Speaker 2: for free.
Speaker 18: Yeah.
Speaker 17: So you if a consumer purchases a full complete bathroom model,
Speaker 17: we're gonna do another shower on our nickel.
Speaker 2: No, what I'm okay with. You come out and basically
Speaker 2: you do the master bedroom right or the bathroom, and
Speaker 2: then say upstairs, the kids room has a tub that
Speaker 2: used to that's a tub shower, where as Tom would
Speaker 2: call it a shoub. The shub, you're you're gonna redo that.
Speaker 2: You're gonna put in a shower or do whatever. Yeah,
Speaker 2: and we'll call those wet space. So you know, purchase
Speaker 2: a full bathroom model and we're gonna give a free
Speaker 2: wet space shower or bath whichever, you can give it
Speaker 2: a shower. Here's what I don't get forget about to
Speaker 2: full remodel in the second one, the free one. Just
Speaker 2: a shower, just a good conversion that can easily be
Speaker 2: ten grand. So basically you're saying you're giving, you're giving
Speaker 2: someone ten grand.
Speaker 18: On the very low end. That's what it is. Yes,
Speaker 18: that's correct on the very low end.
Speaker 10: Yes.
Speaker 8: So.
Speaker 2: And once again, what I love about it is if
Speaker 2: you do that master, and I want to clarify this
Speaker 2: because this steals crazy. You do that master bathroom and
Speaker 2: they're doing a I don't want to say builder grade,
Speaker 2: but something, you know, something updated but not top of
Speaker 2: the line. They're still going to get that that other
Speaker 2: wet space or that shower done correct. Same. Yeah, And
Speaker 2: if they do something very high line right, then you're
Speaker 2: going to do the same for that shower in there right.
Speaker 2: In other words, quality for quality hundred percent.
Speaker 18: Now I mean everything. I don't sell no junk.
Speaker 2: No you don't because you sit there and you back
Speaker 2: your product. You've been doing this. You already told us
Speaker 2: tw twenty five plus years, No, thirty five years, renew
Speaker 2: home Innovations, you got to mention that special. But if
Speaker 2: you've been thinking about it, do it now. There's no joke.
Speaker 2: That's the real deal. That's a huge savings three oh
Speaker 2: three nine oh four two thousand, three oh three nine
Speaker 2: zero four two thousand. Renew home Innovations dot com owner's
Speaker 2: name is Nick give McCall. Get that setup free estimates.
Speaker 2: We'll see you tomorrow.