Speaker 1: M ripped up.
Speaker 2: New need advice, so you don't have.
Speaker 1: Come running. Just as fast as we can.
Speaker 3: Shoot's gonna help coming man.
Speaker 2: This is the Troubleshooter Show. No Tom Martino, Hi, Tom
Speaker 2: Martino here, Welcome to the show. Three oh three seven
Speaker 2: one three talk seven one three eight two five five.
Speaker 2: What is happening in your life? How can we help you?
Speaker 2: All you have to do is give us a call
Speaker 2: and we will do it at three oh three seven
Speaker 2: one three talk three oh three seven one three eight
Speaker 2: two five five. Hello to everyone. Uh, what is going on?
Speaker 2: Let's talk right now. We had a couple of things
Speaker 2: left over. We wanted to follow up call. Garrison called
Speaker 2: and it seemed like a pretty serious issue. We wanted
Speaker 2: to get to whatever is on your mind. Keep this
Speaker 2: in mind. We aim to solve problems, okay, but sometimes
Speaker 2: if it's too far gone, we can't solve it. We
Speaker 2: just can't. We try, but we can't. So what we're
Speaker 2: going to do now is attempt to solve your problems, right, okay,
Speaker 2: So let's go and talk to Garrison. He bought I
Speaker 2: believe a used car and he was about to tell
Speaker 2: us about the purchase. What's going on?
Speaker 4: Okay, so I think if you taking my call on
Speaker 4: by the way, So I bought a used car and
Speaker 4: during the test drive, the dealer said, hey day, he's
Speaker 4: not working.
Speaker 5: We'll fix it for free.
Speaker 4: We'll deliver you in a few days.
Speaker 2: Okay, So what did they say they were going to fix? First,
Speaker 2: they installed.
Speaker 4: What their conditioner wasn't working, so they said they had
Speaker 4: the party, they're going to fix it, and they were
Speaker 4: delivered to me.
Speaker 2: Never was done fixed the AC okay, go ahead.
Speaker 4: Then what yeah, so they on their way to deliver
Speaker 4: it to me, I guess the car overheated. So they
Speaker 4: brought me a loaner car, took my car back to
Speaker 4: the shot to fix it.
Speaker 2: Now why did they so that's did they say they
Speaker 2: were the problem for the overheating.
Speaker 4: They didn't say what the problem was. They just said
Speaker 4: that it was it was overheating. On the way to
Speaker 4: deliver it to me. So I guess wherever it broke down,
Speaker 4: I guess they swopped out with the loaner car. They
Speaker 4: brought me a loaner car, and they took my car
Speaker 4: back to the dealer and they had it for all.
Speaker 6: But a month.
Speaker 4: They said it was the head gasket so they saw
Speaker 4: I had a loan of the whole time, so I
Speaker 4: was complaining. When they did bring me the car back,
Speaker 4: I had it for six days and overhead again, actually
Speaker 4: had to miss the day of work, had paid to
Speaker 4: get it towed back home. They took the car back
Speaker 4: again and gave me another loaner and had it for
Speaker 4: another month.
Speaker 2: Wow, you know what. And they've been trying to fix
Speaker 2: that same thing ever since.
Speaker 4: And it happened again yesterday, but this time they're saying, oh,
Speaker 4: we don't have any loaners, we may or may not
Speaker 4: cover the repairs, We may or may not reimburg you
Speaker 4: for rental, you know. And it's like, well, it's the
Speaker 4: same issue it's been happening, you know.
Speaker 2: It is the same issue. But it's weird. This is
Speaker 2: a weird situation. Let me tell you why, because technically,
Speaker 2: did you buy it with a warranty or did you
Speaker 2: buy it as is? How did you buy it? Okay, technically,
Speaker 2: if you bought it as is, they they didn't even
Speaker 2: have to fix the air conditioner unless they fixed the
Speaker 2: air conditioner before you even got it. Is that right? Yes, yes, okay,
Speaker 2: And they agreed to do that, but then on the
Speaker 2: way to you when it overheated. They could have technically said,
Speaker 2: unless they cause the overheating problem. And again this would
Speaker 2: have been so strange. But they could have said, you know, Garrison,
Speaker 2: your car overheated. You better get that fixed. I mean,
Speaker 2: technically it would be so screwed up because you never
Speaker 2: took delivery. They could have said, you know, you bought
Speaker 2: the car as is now. We did fix the air conditioner,
Speaker 2: but this is another problem. But they didn't so they
Speaker 2: attempted to fix it. Did they replace the head gasket?
Speaker 4: But I would assume so, I'm not ex actually sure.
Speaker 4: So when I picked up this last time, I asked
Speaker 4: them to give me a list of all the stuff
Speaker 4: they did, and they said they get it to me,
Speaker 4: but I never got anything else.
Speaker 2: So the same problem right now is overheating. Yes, but
Speaker 2: it still persists after how long? How when did you
Speaker 2: buy this car?
Speaker 4: I bought the car of June fifteenth. I probably had
Speaker 4: it in my position for maybe three weeks since.
Speaker 2: Then June fifth, Yeah, but you had a loaner. Do
Speaker 2: you still have any loaner? Yeah?
Speaker 7: No?
Speaker 2: And where'd you buy it from?
Speaker 4: A Korf in Fort Morgan Korf?
Speaker 2: Is it called korf used cars.
Speaker 4: They're a cheap Chrysler dealer corp.
Speaker 2: Juice. Okay, now here's the thing. So they tried to
Speaker 2: fix it. They haven't been able to. Now the question
Speaker 2: gets very interesting. Are they required to fix it? I
Speaker 2: mean truly? Are they required to fix it technically the
Speaker 2: or not? I mean, except they kind of bought the problem,
Speaker 2: you know, they in other words, they actually hurt themselves
Speaker 2: by getting involved. So what do they say they will
Speaker 2: do for you right now?
Speaker 4: Well, when it happened yesterday, I caused them back and
Speaker 4: they said, if it's related to the repairers they made,
Speaker 4: they'll cover it. But they don't have any loaners. And
Speaker 4: I said, what about eventual reimbursement? They said, well, they
Speaker 4: said they may or may not.
Speaker 2: Wella wait, hold on, So what are they proposing you
Speaker 2: do at this point?
Speaker 4: Well, they wanted me at first. They wanted me to
Speaker 4: take it to my own mechanic, to have that reddit.
Speaker 2: And to have you and to have you pay for it.
Speaker 4: Yeah, so I was like, nose, I can I can't
Speaker 4: really afford it. So actually I had it towed to
Speaker 4: them this morning. So it's actually back at the dealership
Speaker 4: this morning because I can't afford to pay if it's
Speaker 4: a head gut, it is something you know, big like that,
Speaker 4: I can't afford.
Speaker 2: That, so I know you can't. So, as I said,
Speaker 2: they seem to be cooperating, at least cooperating, right, So
Speaker 2: what was the what's the late what's the latest thing
Speaker 2: you heard from these guys? What's the latest that.
Speaker 4: They're gonna look at my car today? And when I
Speaker 4: talked to him yesterday, I said, okay, man, get total
Speaker 4: over there. They said, all right, it'll be one hundred
Speaker 4: and eight dollars diagnostic feed. But we may cover it,
Speaker 4: you know, and whatever repairs are made, if we may
Speaker 4: cover it, if it's related to the repairs we made before.
Speaker 4: And that's it pretty much. But I had to miss
Speaker 4: the day of work, all right, two days of work now,
Speaker 4: but I've been suspending because I've had I miss two
Speaker 4: days to work for this. Yeah, I mean it's kind
Speaker 4: of our thing.
Speaker 2: Now. I get you, man, No, I get you. So
Speaker 2: let's figure this out. I want to call them. I
Speaker 2: want to put somebody on this. Who do we have today, Kachina?
Speaker 2: Who do we have? We have doc? We have both? Okay,
Speaker 2: Who's who's lighter on load. I'll give him a call Tom.
Speaker 2: I mean, let's try that, Doc. Let's try that. Okay,
Speaker 2: let's so, I'm gonna have deputy Doc call over there. Doc.
Speaker 2: By the way, yesterday the Hamburger choking, did you get
Speaker 2: anywhere on that? I'm waiting for the for her to
Speaker 2: get the record.
Speaker 8: Yeah. Hey, while I'm on the subject, can't you say
Speaker 8: one thing? Yes, sir, Beverly called a while ago about
Speaker 8: remember with a washer. There was a problem with the washer,
Speaker 8: and you say.
Speaker 2: It was the Maytag washer may second needs warranty work.
Speaker 2: The text refer they referred would not do warranty work,
Speaker 2: and they can't seem to find someone right that the
Speaker 2: company can't find.
Speaker 8: And you told her to have her son see if
Speaker 8: it's leveled.
Speaker 2: Yeah.
Speaker 8: Anyway, I've tried multiple times and her voicemail is full.
Speaker 8: It can't handle any more messages. So, Beverly, if you're listening,
Speaker 8: please let us know so I can get in touch
Speaker 8: with you and see what we can do to help you.
Speaker 2: Yeah, because I suspect, after all, I suspect it's a
Speaker 2: leveling problem because it turns off and the self leveling
Speaker 2: on these work only to a certain extent. Then they don't.
Speaker 8: Right, But anyway, I can't get in touch with her,
Speaker 8: So bebly if you're listening, just call the station.
Speaker 2: Thank you. Okay. So that's what we're gonna do. We're
Speaker 2: going to play that one by year three oh three
Speaker 2: seven one three talk three oh three seven one three
Speaker 2: eight two five five. We will get that over Garrison's
Speaker 2: information over to Doc. He'll call on that. We're going
Speaker 2: to talk about Cassandra's dentist. Dental issue coming up. I'm
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Speaker 2: out now three oh three seven to seven to one. Help.
Speaker 2: You'll think you're his only customer when you choose Frank
Speaker 2: durand the real estate Man dot com to list your
Speaker 2: home with Remax Alliance three oh three nine two zero
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Speaker 2: It's wonderful. Now let's talk about this dental issue with Cassandra. Cassandra,
Speaker 2: welcome to the show. What's happening with you?
Speaker 9: Well, I've spoke with you a couple of times before,
Speaker 9: but now the first week of July I found out
Speaker 9: that there are there's sixty I've got fifty nine ers.
Speaker 2: Is this is this park view?
Speaker 10: Yes?
Speaker 1: It is?
Speaker 9: Yes, it is?
Speaker 1: Now?
Speaker 10: Yep?
Speaker 2: Did you who's Denet?
Speaker 9: She is one of the she's she did a Yelp
Speaker 9: review and that's one of the first people that contacted
Speaker 9: me because I had posted a review online negative one
Speaker 9: when he closed his doors and then filed bankruptcies.
Speaker 2: So this dentist, Sean Custer, Yes, yes, you she started
Speaker 2: seeing a dentists. You were seeing a dentist and you
Speaker 2: started the denture process and paid a lot of money
Speaker 2: up front with a loan, and with her he completed
Speaker 2: extractions and then you know, got some temp temperate canchers
Speaker 2: and then she's gone, I mean he's gone. What about
Speaker 2: with you? Where were you in the process?
Speaker 9: Same thing? He got ten thousand dollars up front. December
Speaker 9: of twenty twenty one, they did pulled the did the extraction.
Speaker 9: I've got the posts and here it.
Speaker 2: Is, uh now, were the posts done properly? Uh?
Speaker 9: Well, two of them. Part of it came out. The
Speaker 9: second half of the post came out, and I took
Speaker 9: it back into the dentist office, so they were aware
Speaker 9: they had the piece. But so they're not in there
Speaker 9: properly right now. I couldn't just go get snapped in
Speaker 9: dentures if I wanted to. They're still work it needs
Speaker 9: to do.
Speaker 2: Do they do? They still have to do? They have
Speaker 2: to redo those implants.
Speaker 9: They may have to on the two of them, They've
Speaker 9: got to cut my gums open for sure to expose
Speaker 9: them again.
Speaker 2: And how many anchors did you have all together?
Speaker 9: I had to have five because the bone was kind
Speaker 9: of soft on one side.
Speaker 2: And then how many of them are bad? How many
Speaker 2: of them are bad?
Speaker 10: Two?
Speaker 7: Two?
Speaker 2: So what have you guys been doing? I told you
Speaker 2: you should try to challenge him in bankruptcy because this
Speaker 2: is a different kind of a this is aferent kind
Speaker 2: of a standard. Doc.
Speaker 11: I don't know.
Speaker 2: I wanted to ask Deputy doc about I don't think
Speaker 2: they're like attorney attorneys are supposed to put money in
Speaker 2: a trust and a trust fund. I don't know what
Speaker 2: doctors do. Doc, I mean you probably never took money
Speaker 2: up front when you were delivering babies, did you.
Speaker 9: There's a Colorado revised statute that states that they and
Speaker 9: I don't know the statute number. I was waiting for
Speaker 9: this attorney to secretary to get me a call today
Speaker 9: and tell me what the number is, because I spent
Speaker 9: a half an hour on the phone with him. But
Speaker 9: they're supposed to, Dennis, are supposed to if they take
Speaker 9: money in advance, put it into an account like an
Speaker 9: escrow or whatever.
Speaker 2: Are they Is it like a trust? Is it like
Speaker 2: a trust account?
Speaker 3: Yes?
Speaker 12: Yes, so you could.
Speaker 2: Challenge the bankruptcy, did you, guys? Well, did you write
Speaker 2: to the trustee?
Speaker 9: I wrote to the judge himself because I could not
Speaker 9: afford the ten grand for an attorney self.
Speaker 2: You don't need one, and the trustee represents creditors.
Speaker 9: Judge right, But I wrote to Judge and he saw I.
Speaker 9: I cited four reasons why I didn't think it was
Speaker 9: dischargeable the death. But I've also got fifty nine other
Speaker 9: people that have been affected. We're talking hundreds of thousands
Speaker 9: of dollars.
Speaker 2: Wait a minute, you found fifty nine people?
Speaker 9: Yes, I have a list of people I need to
Speaker 9: get that list on some I know, I know, yes
Speaker 9: you do. I've been trying to get back in touch
Speaker 9: with you, but yeah, this is criminal at this point,
Speaker 9: I believe.
Speaker 2: Of those fifty nine people, let's do some let's do
Speaker 2: some simple math. Of those fifty nine people, did they
Speaker 2: all put money up front?
Speaker 9: Probably fifty percent.
Speaker 2: Of them to about twenty five people.
Speaker 9: I'm going to say, yeah, at least twenty twenty five
Speaker 9: at least how many?
Speaker 2: And what did they put down? Five and ten grand
Speaker 2: or ten grand or what we're talking about a quarter
Speaker 2: million dollars? What did he do with it?
Speaker 9: Well, I've got about one hundred thousand right now in
Speaker 9: only four people. Oh my god, yeah, it's four people.
Speaker 6: And see these other people.
Speaker 9: I found them on Facebook because the net and another
Speaker 9: gal Tiffany, responded to my Yelp review and that's when
Speaker 9: this started, was the first week of July. So I
Speaker 9: went online and there are That's how I obtained all
Speaker 9: these other names with people that were affected. I'm just
Speaker 9: having some difficulty getting back, I mean, getting them to respond.
Speaker 9: You know, they don't know me from anybody, and it's
Speaker 9: an online Facebook, you know what I mean, which tells
Speaker 9: me that there's still hundreds more people out there that
Speaker 9: he affected, because.
Speaker 2: Don almighty, I mean, it can't be that big. Where
Speaker 2: is it? Where was this guy located?
Speaker 9: He was in Greeley and in Fort Collins.
Speaker 8: He had two offices, Hey, Cassandra, was the money? Were
Speaker 8: the checks or the money given to him personally or
Speaker 8: to the or to the clinic?
Speaker 2: What would matter? What would matter?
Speaker 8: Well, because if he's an employee of the clinic, then it's.
Speaker 9: No, no, no, no, he owned it.
Speaker 8: Okay, Well that's do you know both of them?
Speaker 2: Yeah? But technically they don't let attorneys get at get
Speaker 2: away with that stuff if they're supposed to have a
Speaker 2: trust account. But I wasn't sure with doctors if they
Speaker 2: needed a trust account.
Speaker 9: Supposedly there's a Colorado statute that's with Ron Teinsford here.
Speaker 2: Did you ever take deposits? Doctor? No? Did you? Do
Speaker 2: you know anything about doctors that did?
Speaker 8: I can't imagine what doctors would take a deposit?
Speaker 2: Chiropractors? What's that? Well, okay, but but I'm wondering if
Speaker 2: that's covered. I don't know.
Speaker 8: I can't imagine an taking a deposit for something.
Speaker 2: Now, listen, I want to make clear I get well,
Speaker 2: there are all the time. There are doctors. There are
Speaker 2: doctors named Sean Custer dentists, and I want to make
Speaker 2: sure we're not mixing them up here, man, I.
Speaker 9: Mean Sean Michael, Sean Michael Custer.
Speaker 2: And is it Sean s h a w n or
Speaker 2: is it that is correct?
Speaker 9: No, it's s h a w N. He's now he's a.
Speaker 2: Young man with a mustache. Is he a young man
Speaker 2: with a mustache and a goateee?
Speaker 6: Oh yeah yeah?
Speaker 9: Good looking guy, really nice.
Speaker 2: That's impossible that a good looking guy would rip somebody off.
Speaker 6: Well he has.
Speaker 2: I'm just kidding. Where's he practicing? Where's he practicing? Now?
Speaker 9: He's in Mission, Kansas working for oh hold on a second,
Speaker 9: Keith and Associates LLC.
Speaker 6: Okay doc and we yeah, yeah, ahead, go ahead.
Speaker 9: We even posted a review on that website for Keith
Speaker 9: and Associates, and they removed it and disallowed any further comments.
Speaker 2: He is now practicing in Mission, Kansas, Okay.
Speaker 6: Keith and Associates at Keith what's the name of that
Speaker 6: k I E K E I T h Okay.
Speaker 2: So listen, I'm not saying that that dental office has
Speaker 2: anything to do with him other than they hired him
Speaker 2: and if he's a good technician.
Speaker 9: He listed it on his bankruptcy that there were various
Speaker 9: patients as part as being a creditor, but there was
Speaker 9: no dollar amount on his bankruptcy filing and it doesn't
Speaker 9: say that there is.
Speaker 2: Do they have the trustee listed?
Speaker 9: Yeah, it's Jeffrey Weinman.
Speaker 2: Oh, Jeff Winman. I wonder if we can get Jeff
Speaker 2: on the phone. I don't know, it would be wonderful,
Speaker 2: that would be awesome. He doesn't represent the bank, he
Speaker 2: doesn't represent that guy.
Speaker 9: He represents the people. He represents the creditor.
Speaker 2: Jeff. I know Jeff Wineman from years ago. While the
Speaker 2: time going though? Is that allowed? Well, all we would
Speaker 2: be asking is what's going on?
Speaker 1: Well? I don't know.
Speaker 13: He said's going on? Will someone come on the air
Speaker 13: and talk about it?
Speaker 2: I don't know. Let's call Jeff. Do you have a
Speaker 2: number for Jeff? Okay, hold on. Jeff Lineman's a good guy.
Speaker 2: I mean, he's a bankruptcy attorney himself. Kelly, plus the
Speaker 2: number up and I'll give him a call over the break.
Speaker 2: Plus he does trustee work. Tell him, I said, Hi, Mark,
Speaker 2: I mean truly, he's a stand up guy, and I
Speaker 2: think you ask him how much he can address on
Speaker 2: this because we're getting contacted by tons of patients and
Speaker 2: in fact, the list of what fifty nine come on,
Speaker 2: that's a lot of patients and we're talking hundreds of thousands.
Speaker 2: Now here's the weird thing about bankruptcy. I want to
Speaker 2: tell everyone. Here's the weird thing. Mark. Did you know
Speaker 2: that bankruptcy trustees make money on what they on what
Speaker 2: they collect from the debtor? Right, absolutely, That's how the
Speaker 2: majority of their pay comes. Yeah.
Speaker 13: So in a case, in a bankruptcy case, they generally
Speaker 13: do other things well of.
Speaker 2: Course, right, However, if debt is dismissed, now they get
Speaker 2: a flat rate first of all, okay, and if it's
Speaker 2: a no asset deal they get the flat rate. It's
Speaker 2: whatever it is. Maybe I don't even venture to say,
Speaker 2: maybe a few granted I don't know they get for agucator.
Speaker 2: But then they get a percentage of everything that they settle,
Speaker 2: everything that they do. So that's the way they do it.
Speaker 13: Well, anything they collect into the hopper, if you will,
Speaker 13: if it's like a chapter eleven or a thirteen or restructure,
Speaker 13: I don't think they get like a percentage of debt
Speaker 13: that was written off because there's no money.
Speaker 2: No, it's not even real. No, that's what I'm getting at. See,
Speaker 2: there is no vested interest for them to discharge debt
Speaker 2: and excuse me, dismiss debt for example, or let me
Speaker 2: give you an example. If these people want to fight
Speaker 2: him for that money, that's literally money the trustee doesn't
Speaker 2: get O can't. Why wouldn't they just hire their own
Speaker 2: attorney and do an adversary hearing? Well, she said they can't.
Speaker 2: She can't afford it, but they certainly can together. But
Speaker 2: see here's the problem. Well, I don't know they're exactly
Speaker 2: what you do if you went to if he went
Speaker 2: to Vegas and the money's gone, then you don't get paid.
Speaker 13: That's absolutely right. But then it's not discharged and he
Speaker 13: might still owe it. Yeah, but what good is that
Speaker 13: unless he hits the lot?
Speaker 2: He just said. He seems like a younger guy.
Speaker 13: I mean, he's a dentist or doctor unless he's gonna
Speaker 13: complete need.
Speaker 2: To look into this. Yeah, So put up Wineman's number.
Speaker 2: Mark's gonna call. I need her last name up too,
Speaker 2: all right, three oh three seven to one three talk
Speaker 2: more right after this go with a sure thing Denver's
Speaker 2: best roofer Excel Roofing dot com. You don't pay a
Speaker 2: cent until you're content. Time for an insurance check up free,
Speaker 2: no obligation. In comparison, call Compass Insurance paying too much
Speaker 2: your coverage at dozens of insurance companies find out now
Speaker 2: three all three seven seven to one help. You'll think
Speaker 2: you're his only customer when you choose Frank durand the
Speaker 2: real estate Man dot com to list your home with
Speaker 2: Remax Alliance three all three nine two zero sixteen twenty two. Hi,
Speaker 2: Hi Tom Martino here three oh three seven one three
Speaker 2: talk seven one three A two five five. Let's uh
Speaker 2: see what's on your mind today? This dentist thing man,
Speaker 2: this guy could have a million dollars. I mean, who
Speaker 2: knows he could have five hundred thousand. I mean, how's
Speaker 2: that stuff happen?
Speaker 10: Now?
Speaker 2: Jay has a comment. I want to take that real quick.
Speaker 2: Jay has a comment on that car issue. And that's
Speaker 2: the one where the guy bought the car U up
Speaker 2: in I don't Greeley or whatever, and anyway for Fort Morgan. Anyway,
Speaker 2: he bought it from CORF Fort Morgan. And he can't
Speaker 2: seem to get it fixed, although technically he bought it
Speaker 2: as is, but once they start fixing it, they almost
Speaker 2: have an obligation. I think, what's going on? What is
Speaker 2: your comment on this deal?
Speaker 10: Okay, actually a couple of things. One's a comment, one's
Speaker 10: a question for you. First, it's not hard to diagnose
Speaker 10: what's wrong. It's whether it's worth fixer or not. So
Speaker 10: they're stringing him along. I think they know damn well
Speaker 10: what's wrong by now. So the other thing I have, and.
Speaker 2: They don't want to fix it because it's too expensive.
Speaker 10: Maybe that's what I'm thinking.
Speaker 2: What do you think ahead gas get what would what
Speaker 2: a head gas it cost for them to do?
Speaker 10: Yeah, if it's a V six and you have to
Speaker 10: pull the whole thing apart and do crazy timing change
Speaker 10: and I don't know, I didn't catch kind of carlows.
Speaker 10: Some of them. You have to take the motor out
Speaker 10: to do them because the like the four liter Ford
Speaker 10: has timing change front and rear, and they're just a nightmare.
Speaker 8: So it's not worth it.
Speaker 2: Mark it Day is our unofficial deputy. He's not official,
Speaker 2: but he calls in quite often. That's what I'm calling you,
Speaker 2: our unofficial deputy anyway, go ahead, right on.
Speaker 10: So I have a question about a car deal. You know,
Speaker 10: if you buy a car and it's not sold to
Speaker 10: you as a toe away, do you not have a
Speaker 10: certain reasonable expectation that that car runs, drives and is safe.
Speaker 2: Well, hold on, Okay, there's two things. If it's sold
Speaker 2: into an emissions area. If it's sold into an emissions area,
Speaker 2: has to pass emissions. If if it's not a toweway,
Speaker 2: then second thing is you have certain safety things only
Speaker 2: not that it runs.
Speaker 10: Perry doesn't run. They can't sell it because it won't
Speaker 10: pass emissions.
Speaker 2: No, but then they don't sell it. But if they
Speaker 2: sell it, it has to pass.
Speaker 10: Emissions as a running driving car.
Speaker 2: Yeah, but there are plenty of lemons they Okay, go ahead,
Speaker 2: make the case.
Speaker 10: Think in court, you could make the ca that you
Speaker 10: have a reasonable expectation that the thing runs and drives, stops.
Speaker 2: Steers okay, yes, steers, yes, steers, yes it stops. Yes.
Speaker 2: You see there's a there's a there's a fine line here, okay,
Speaker 2: between as is and as necessary. The law only governs
Speaker 2: the emissions, and then it governs basic safety. And you
Speaker 2: will be shocked at what basic safety is. So it
Speaker 2: really gets complicated. But I know what you're saying. You're
Speaker 2: not completely off base.
Speaker 10: You know, I think you could get a judge to
Speaker 10: go on your side if you convinced him. Judges do
Speaker 10: all kinds of crazy things. You're right, you're right, Just
Speaker 10: use good reason you're right.
Speaker 2: I don't know.
Speaker 10: I mean, I really think that should be tried.
Speaker 2: But I wonder what the law actually does say. You know,
Speaker 2: it was Norris who used to have SOS inspections. Norris
Speaker 2: was the one that really was a bugaboo on this
Speaker 2: and he said to us, Tom, you know you don't
Speaker 2: understand this, but they really do have an obligation for safety.
Speaker 2: There's never any teeth in the law though who cares.
Speaker 13: It's like the hospital's supposed to tell you how much
Speaker 13: everything is, but they don't, and nothing happens.
Speaker 2: All that that law is the most court for it,
Speaker 2: then fair enough you have to go to court for it.
Speaker 2: But that's the point J. That's the point J was making.
Speaker 2: But Jay, you still have to have law on your side.
Speaker 2: But Jay is saying, he just he's hoping the course
Speaker 2: of equity would be reasonable and maybe say, you know what,
Speaker 2: even though it's as is you're right, but it's truly
Speaker 2: not as I mean.
Speaker 13: Sorry, I missed what the problem with the car was.
Speaker 13: I missed the first call.
Speaker 2: Today it's the head gasket or something. It overhead. That's
Speaker 2: not that's not a safety issue, right, that's right.
Speaker 10: It's a reasonable expectation that it.
Speaker 13: I I agree. I don't know if I'm agreeing with
Speaker 13: Tom or not because I don't. Once again, I didn't
Speaker 13: hear the call. But if they sold it as is
Speaker 13: and it's a head gasket issue, I don't think that's
Speaker 13: right in the world.
Speaker 2: That's right. You give it to him, that's right. That's
Speaker 2: right with him, and helped him, remember that hold on Mark,
Speaker 2: but never did pass emissions though.
Speaker 13: That's over that's something that's something big time. But if
Speaker 13: we just go back to what he's saying, what Jay's
Speaker 13: saying on the head gasket, No, j how do we
Speaker 13: know they didn't overheat it?
Speaker 10: He's never he wasn't.
Speaker 2: He never took possession, Mark, he never took possession. They
Speaker 2: tried to fix the air conditioner. Then then when on
Speaker 2: the way back to delivering it to him, it overheated.
Speaker 2: He did take possession a few times, he did, and
Speaker 2: it it it kept overheating and they kept trying to
Speaker 2: fix it. But what we did, what we did not
Speaker 2: ask him? Though, what we did not ask him did
Speaker 2: it fail emissions? Because as crazy as this sounds, he
Speaker 2: only had a few days to get emissions done. So
Speaker 2: I want to ask him. Can we call him back?
Speaker 2: I want to know if he and who was the
Speaker 2: dealership or was it an individual Tom?
Speaker 8: I was going to call him and get all this
Speaker 8: stuff at the break.
Speaker 2: The dealership Marcus Corf Chrysler in Fort Morgan. See, I'm
Speaker 2: not even sure it was sold into an emissions area.
Speaker 13: Well that's another thing right there, but free I'm just
Speaker 13: talking about.
Speaker 2: The head gasket issue.
Speaker 13: I don't think anybody in the world why would we
Speaker 13: have an as his clause on anything then, I mean,
Speaker 13: it would be ridiculous to start picking apart as is.
Speaker 8: And Tom didn't he drive it until it overheated?
Speaker 2: No, overheated before he was delivered. Then they fixed it.
Speaker 2: Then he took it back and overheated right away, right,
Speaker 2: But he.
Speaker 8: Drove it until it overheated. So he did take possession?
Speaker 2: No he did? Yeah, well possessions, But what difference does
Speaker 2: that make, Doc coll.
Speaker 8: Because you said he never took possession.
Speaker 2: You know what I mean is he never really had
Speaker 2: the car. He never really had it. I mean it
Speaker 2: was like he kept taking it back right away. Let's
Speaker 2: take this break. I'm Tom Martinez three seven one three
Speaker 2: talks seven we three A two five five. Dan mackenzie
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Speaker 2: cent until you're content. Time for an insurance check up
Speaker 2: free no obligation comparison call Compass Insurance paying too much
Speaker 2: your coverage at dozens of insurance companies find out now
Speaker 2: three oh three seven seven to one help. You'll think
Speaker 2: you're his only customer when you choose Frank durand the
Speaker 2: real estate man dot Com to list your home with
Speaker 2: Remax Alliance three oh three nine two zero sixteen twenty two.
Speaker 2: Hi Tom Martino here, three oh three seven one three
Speaker 2: talk three all three seven one three eight two five five. Okay,
Speaker 2: we have uh, we we have a call in to
Speaker 2: Jeff Wineman, the trustee him. We'll probably hear back from him.
Speaker 13: And I did find that Colorado revised statute that talks
Speaker 13: about selling vehicles.
Speaker 2: Does it talk about selling mark or operating? What does
Speaker 2: it say?
Speaker 13: It talks about both, just in different sections. Let me
Speaker 13: find the one about but.
Speaker 2: Okay, well, I want to take Joe. But after a break,
Speaker 2: after the break, I want to know, though, can you
Speaker 2: interpret those in any way, shape or form that the
Speaker 2: seller has to make sure that it passes those things?
Speaker 2: Because I'm finding different I'm not finding anything that supports that, Yes,
Speaker 2: you have to have certain safety items to operate.
Speaker 13: It's real quick, it's real quick. In the statute, I'll
Speaker 13: give you the statue on the break. No person shall
Speaker 13: sell any motor vehicle for a highway use unless the
Speaker 13: vehicle is equipped with tires that are in compliance with
Speaker 13: sub sections.
Speaker 2: Blah blah blah.
Speaker 13: So right there, it's talking about a very specific item.
Speaker 2: What's CRS is it? What's the number? It is? Forty
Speaker 2: two dash four dash two three five. Okay, thank you,
Speaker 2: we'll do that after break. I want to take real
Speaker 2: quick here, Joe, and then Joe we can continue you
Speaker 2: if we run out of time. What's going on? Joe?
Speaker 7: Hi, Tom, I'm talking for my daughter. Yeah, and she is.
Speaker 7: She resigned from a company that ows are fifteen dollars
Speaker 7: and there's butterline harassment that come into her house because
Speaker 7: she has equipment that she was working from home that
Speaker 7: she needs to return to him, but she's afraid to
Speaker 7: give him the equipment because she's feeling that they're not going.
Speaker 10: To pay her.
Speaker 2: Well, that's not that's not her to do. That's not
Speaker 2: hers to do. She can't take technically the law into
Speaker 2: her own hands. And is she W two or I'm sorry,
Speaker 2: W nine?
Speaker 7: No, she's not two.
Speaker 2: Why wouldn't it be W two?
Speaker 13: Mark, I'm sorry, I just I thought I got it wrong.
Speaker 13: But a W two compared to an independent contractor?
Speaker 7: Yeah, yeah, So she's working for the medicals to play
Speaker 7: office from home.
Speaker 2: Okay, So bottom line here, in my opinion is that
Speaker 2: you have is that she can't offset. That's called offsetting.
Speaker 2: She's not allowed to technically can't just take matters into
Speaker 2: her own hands and say, uh, you know, and she
Speaker 2: can't say I'm going.
Speaker 13: To keep this until you do this. But she should
Speaker 13: make one call. I mean, if did they terminate her.
Speaker 7: No, they they offer to terminate her, but only if
Speaker 7: she stuck around in until they found a new person,
Speaker 7: and then they would terminate her.
Speaker 13: So she didn't regardless, whenever her normal payday is, they've
Speaker 13: got they've got to come up with it. If they
Speaker 13: fired her, they would have had to do it in
Speaker 13: seventy two hours.
Speaker 7: Right, and I think she'd already passed her pay day.
Speaker 7: So I think that's the reason why she's hanging on.
Speaker 2: That's a labor board issue.
Speaker 7: Yeah, she did followed a dispute with the Apartment of Labors,
Speaker 7: so he's kind of waiting to hear back from them.
Speaker 2: All right, hold on, we got more coming up on
Speaker 2: the Troubleshooter Show three o three, seven to one to
Speaker 2: three Talker three oh three, Martine go with a sure
Speaker 2: thing Denver's best rufer excel roofing dot Com. You don't
Speaker 2: pay a cent until you're contenth time for an insurance
Speaker 2: check up free, no obligation comparison call Compass Insurance paying
Speaker 2: too much your coverage at dozens of insurance companies find
Speaker 2: out now three oh three seven seven one help. You'll
Speaker 2: think you're his only customer when you choose Frank durand
Speaker 2: the real estate Man dot com to list your home
Speaker 2: with Remax Alliance three oh three nine two zero sixteen
Speaker 2: twenty two rip of.
Speaker 1: News. You needed that so you don't have run anxious
Speaker 1: as fast as you can.
Speaker 13: Shooter's gonna help come Man six is the Troubleshooter Show.
Speaker 2: No Tom Martino, Hi, Tom Martino, your troubleshooter. Welcome to
Speaker 2: the show. Three oh three seven one three Talk seven
Speaker 2: one three eight two five five. How can we help you?
Speaker 2: We want to try any way we can. All you
Speaker 2: have to do is give us a call at three
Speaker 2: O three seven one three talks seven to one three
Speaker 2: eight two five five. This hour brought to you by
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Speaker 2: know in this market, man? Is it a flexy market?
Speaker 2: Is that a Is that a word? Fluxy? Flexible? Flexy?
Speaker 2: Uh turmoil.
Speaker 7: Uh.
Speaker 2: Anyway, prices are all over the place. Frank can predict
Speaker 2: with an almost certainty what he can sell a house
Speaker 2: for because he has such great experience. Frank arand the
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Speaker 2: two zero sixteen twenty two. Frankarande, real estate Man dot Com. Okay,
Speaker 2: back to the phones. Joe's daughter, let's talk about Joe's daughter. Hey, Joe,
Speaker 2: what's happening.
Speaker 7: Yes, but daughter's old fifteen hundred dollars, so she has
Speaker 7: to return the equipment.
Speaker 2: But now you're saying she's withholding the equipment because she
Speaker 2: doesn't think they'll pay exactly. That's called off that's called offsetting.
Speaker 2: Now they can offset. They can offset. They're allowed in
Speaker 2: the law to withhold payment until she returns the stuff. Okay,
Speaker 2: So it doesn't the law and I looked it up
Speaker 2: does not. And I'm not giving you legal advice now,
Speaker 2: like what to do. But I'm saying from what I
Speaker 2: am reading, I would interpret this for myself, to me
Speaker 2: that if I don't return stuff, they're not going to
Speaker 2: pay me. If I do return stuff, they have no
Speaker 2: reason not to pay me. So I'll tell you a reason.
Speaker 13: When I had employees at one of my Goodyear stores,
Speaker 13: or all of the good Year stores for that matter,
Speaker 13: if their uniforms weren't returned, they wouldn't get a paycheck,
Speaker 13: or I would deduct whatever they were holding period. End
Speaker 13: of story. But all of that was spelled out in
Speaker 13: our employee handbook. I would assume she probably has an
Speaker 13: employee handbook that talks about company property as well.
Speaker 7: I don't know I can have a check, but yeah,
Speaker 7: I'll just advise her to return the equipment and then
Speaker 7: we'll go from there.
Speaker 8: I'm just choose what makes you think they won't pay her.
Speaker 7: Because she was working off the books and she didn't
Speaker 7: get paid for it, and she was trying to do.
Speaker 2: Hold on, hold on, hold on. This is a problem.
Speaker 2: So let's let's analyze that. What do you mean off
Speaker 2: the books?
Speaker 7: She was working weekends and she doesn't work weekends, so she.
Speaker 2: Wait, wait, wait, but wait was she only working weekends
Speaker 2: or how how is she working for this company?
Speaker 7: She was working from home, I believe, regular eight hours.
Speaker 2: A day every Monday through Friday, Monday.
Speaker 7: Through Friday, and there were somedays she would have to
Speaker 7: take off, you know, doctor's appointments for whatever. So to
Speaker 7: make up for the work, she would work on a
Speaker 7: Saturday or a Sunday.
Speaker 2: And did they acknowledge that she made up for it?
Speaker 2: They did, they did. But so the amount old? Let
Speaker 2: me let me just get this, the amount old is
Speaker 2: not in dispute or is is it the amount old?
Speaker 2: Or is whether they want to pay her or not.
Speaker 2: There's a big difference.
Speaker 7: It's it's whether or not she's gonna get paid.
Speaker 2: So it's not the amount. Oh, they all agree she's
Speaker 2: owed a certain amount. Correct, Okay, Then whether she works
Speaker 2: weekends or on the off of the books, what difference
Speaker 2: does that make? Why was that brought up.
Speaker 7: Only because she was having a hard time collecting pay
Speaker 7: on that?
Speaker 2: Well, you just told me there was no dispute on
Speaker 2: what was out so in the past, go ahead, there was.
Speaker 7: There's no dispute on what is all for her working
Speaker 7: Monday through Friday. But when it came to the weekends,
Speaker 7: that's when.
Speaker 2: Yeah, But if she if she was making up for
Speaker 2: a Friday she took off, there would be no extra money.
Speaker 2: Is that right or wrong? No?
Speaker 7: There would be extra money.
Speaker 2: Yeah, why why why would there be extra money? If
Speaker 2: I took a day off and made up for it,
Speaker 2: Why would there be extra money?
Speaker 7: Explain that to me because she was working overtime, and.
Speaker 2: No, she wasn't. Not if she's making up for it.
Speaker 2: If I took a day off and then I worked
Speaker 2: on a Saturday, which normally plays time and a half,
Speaker 2: I wouldn't get time and a half if not if
Speaker 2: I'm making up. If it was in the same week,
Speaker 2: I would agree with you, Tom.
Speaker 13: If it was made up in a week where you
Speaker 13: already had forty hours, it would pay overtime or time
Speaker 13: only if.
Speaker 2: They deducted the first time. If they deducted it the
Speaker 2: first time, Yes, that's right. But if I am making
Speaker 2: up time, it doesn't count as extra money. You don't
Speaker 2: work five days a week, take one day off, then
Speaker 2: make up that day and call it six days. Joe,
Speaker 2: we might be in a fundamental disagreement here, Joe, is
Speaker 2: that what she's doing? So she technically some weeks. Let's
Speaker 2: just say she would work Monday through Thursday, and instead
Speaker 2: of working Friday, she'd work Saturday. Is is that what
Speaker 2: I'm seeing? That's trct and then she wanted to get paid,
Speaker 2: not just for Monday through Friday, which she didn't work Friday,
Speaker 2: but she wanted to get work. She wanted to get
Speaker 2: paid for six days, not five.
Speaker 7: Well, it's because she was working more than eight hours
Speaker 7: on the weekend.
Speaker 2: Well okay, but that okay? Did she ever work more
Speaker 2: than eight hours during the week?
Speaker 7: Yes she did.
Speaker 2: Did she get paid for that?
Speaker 7: She got paid for the eight hours a day that
Speaker 7: she would work, take a day off for whatever reason,
Speaker 7: and then she would work a Saturday and a Sunday
Speaker 7: over eight hours.
Speaker 2: But is it because she's screwn around or is it
Speaker 2: because there was more than in other words, instead of work,
Speaker 2: why did she work Saturday and Sunday? Was it to
Speaker 2: make up for Thursday and Friday to make up?
Speaker 7: No, she would take one day off, so she would
Speaker 7: technically just work like two days a day and a
Speaker 7: half to make up for that one day.
Speaker 2: Why Why did she work more to make up for
Speaker 2: one day than she normally would.
Speaker 7: I don't know that was something between her.
Speaker 2: Well I don't think, I mean, I don't see why
Speaker 2: she would do that. Why wouldn't she just work her
Speaker 2: eight hours and then on Monday start up again. I see,
Speaker 2: I think I don't think it makes any difference. I
Speaker 2: think it makes a big difference. Exactly. That's exactly right.
Speaker 2: If she listened. If she's an hourly employee, anything over
Speaker 2: forty hours would be overtime. If she worked over forty hours,
Speaker 2: and you're saying that's what she was doing, they're probably saying,
Speaker 2: wait a minute, you work Monday through Friday. You never
Speaker 2: work overtime. Why is it when you're making up a
Speaker 2: day on Saturday, you're working overtime? I would ask the
Speaker 2: same thing. I mean, are you saying to me the
Speaker 2: work she did on that Saturday to make up for
Speaker 2: Friday was more than she would normally do on Friday?
Speaker 8: Correct?
Speaker 7: Why?
Speaker 2: But why, why all of a sudden did that Friday
Speaker 2: turn into a day and a half?
Speaker 1: Why?
Speaker 2: They have a right to ask, Well, they have a
Speaker 2: right to ask that.
Speaker 7: Yeah, I mean, that's what and that's what they would
Speaker 7: do during the week. If she worked over, they would
Speaker 7: pay her. But if she worked a Saturday worked over,
Speaker 7: they wouldn't pay her.
Speaker 2: Okay, okay, And I would ask, here's what I would
Speaker 2: do during the week Monday through There's no dispute what
Speaker 2: you're saying, so if she works Monday through Friday, and
Speaker 2: if she goes up to the let's say five o'clock
Speaker 2: quitting time, I don't know what time. Let's say it's
Speaker 2: five and she has to do another couple of hours.
Speaker 2: Does she have to get permission?
Speaker 7: No, she just works over They look at her.
Speaker 2: I got it.
Speaker 13: It's such at this point, is crazy. She either worked
Speaker 13: forty hours or more.
Speaker 2: Mark, here's what they're but, Mark, that's true if she
Speaker 2: worked over forty hours. But what if she did it
Speaker 2: she was going for a ton of He's go breaking.
Speaker 13: He already said that during the week sometimes she would
Speaker 13: work over forty hours as well.
Speaker 2: Okay, then why are they disputing the overtime on Saturday
Speaker 2: and not on Friday? Why? Well, I'm asking him there's
Speaker 2: a reason. Here's why, Mark, Because I believe people don't
Speaker 2: just pay you arbitrarily overtime Monday through Friday and then
Speaker 2: suddenly decide not to on a weekend. And I am
Speaker 2: surmising that the business has a reason for it, and
Speaker 2: he's not telling us.
Speaker 7: Now, that's as far as much as I know is
Speaker 7: that she would work over eight hours on a Saturday
Speaker 7: or Sunday and then they wouldn't pay her.
Speaker 13: For it, And okay, but hold on, guys, that's all
Speaker 13: labor board. This whole conversation's gotten crazy. Tell her to
Speaker 13: return it. If they don't pay her for the overtime,
Speaker 13: then you go to the labor board and she's going
Speaker 13: to get paid for it. The labor board will pay her.
Speaker 13: I promise you that's true. But what I'm asking is, see,
Speaker 13: I always try to find out reasons why things like this.
Speaker 2: They don't trust her. That's the point. And what I'm
Speaker 2: getting at is why do they trust her during the
Speaker 2: week but not on the weekend. Did you ask her
Speaker 2: this kind of thing?
Speaker 14: Yeah, she said, because basically I can't remember exactly why
Speaker 14: she told me, but she said she was only allowed
Speaker 14: eight hours, and then after that.
Speaker 7: They just refused to pay her because she made up
Speaker 7: for eight hours. So if she worked over that, that
Speaker 7: wasn't their fault. That was her fault.
Speaker 13: But it doesn't matter if she worked over forty hours
Speaker 13: in a week, she gets overtime.
Speaker 7: And they weren't going to pay her for that.
Speaker 13: Oh my god, I swear I'm gonna hang myself if
Speaker 13: she goes to the labor board about that. The problem, right,
Speaker 13: now is she's making it so complicated because she's holding
Speaker 13: the equipment.
Speaker 2: No one's going to do anything.
Speaker 7: No, she's going to return it. I just I was
Speaker 7: just texting her. She's going to return it. But she's
Speaker 7: saying that they're giving a hard time about the pay.
Speaker 7: Now they're even telling her that they don't even have
Speaker 7: to pay her.
Speaker 13: If she goes to the labor board, she will get paid.
Speaker 13: I don't know how else to say it. They have
Speaker 13: paid people that I can't leave.
Speaker 2: They fade. Oh, that's true, that's true. I think Joe.
Speaker 2: I think though, that the reason they're doing this is
Speaker 2: because they suspect when she's doing this on a weekend,
Speaker 2: she's screwing around.
Speaker 13: Like, what I'd like to know is on a normal
Speaker 13: before she's no longer with the company, does she like
Speaker 13: log in on a computer and that tracks her hours?
Speaker 13: Does she simply tell them what time I stopped and started?
Speaker 13: I mean, how does any of that work? How does
Speaker 13: she keep track of her hours?
Speaker 7: Attract her hours every time she would log on?
Speaker 2: Yeah, so if she logged on, I don't need any
Speaker 2: more than that.
Speaker 13: If it shows that she logged on and logged off
Speaker 13: more than forty hours I promise you that to get paid.
Speaker 2: That's true. I want to move on, Thank you, Joe.
Speaker 2: Let us know, Let us know what the labor boards.
Speaker 2: I mean, first of all, for return the equipment get
Speaker 2: back to us. Isn't it crazy?
Speaker 13: I mean, he's a nice guy trying to help out
Speaker 13: his daughter, but when people make I don't know why
Speaker 13: his daughter made it so complicated by holding the equipment
Speaker 13: to begin with. She's got everything on her side of
Speaker 13: a fight like this, but then she messes up the
Speaker 13: fight by holding it. If someone kept their uniforms and
Speaker 13: refused to get back their uniforms, I simply would deduct them.
Speaker 2: I mean, I don't even know why she's playing games
Speaker 2: like that. I know, Ken, what's going away? No, No,
Speaker 2: I gotta take a break. I'm sorry. Three oh three,
Speaker 2: So I'll go back to Ken right after this three
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Speaker 2: you're content. Time for an insurance checkup free, no obligation
Speaker 2: comparison call Compass Insurance paying too much your coverage at
Speaker 2: dozens of insurance companies find out now three oh three
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Speaker 2: Man dot com to list your home with Remax Alliance
Speaker 2: three oh three nine two zero sixteen twenty two. Hi
Speaker 2: Tom Martino, your troubleshooter three O three seven one three
Speaker 2: talk seven one three eight two five five. What's going on?
Speaker 2: For some reason? Mark is a upside down?
Speaker 8: Side down?
Speaker 2: And let me guess that's me, not you?
Speaker 1: Right?
Speaker 2: Well, what the hell? I have nothing to do with
Speaker 2: that upside down? Dragon? Am I literally upside down? Or
Speaker 2: web man? Yes? I mean you are upside doing a headstand.
Speaker 2: I don't know what to say. You're upside down anyway?
Speaker 2: Three O three very seven put me up on the
Speaker 2: dear man. Well, I'm I don't care to find an
Speaker 2: upside I keep doing while I'm on the show. I
Speaker 2: got let me take these calls. I told you I
Speaker 2: got to just stay on though, and let me just
Speaker 2: take these calls because I don't want to be screwed
Speaker 2: up here. Okay, here we go. Let's talk to Ken. Ken.
Speaker 2: I can't stand this company. I just can't stand them.
Speaker 2: They've been a thorn in my side for years. And
Speaker 2: I know we used to have various people on saying
Speaker 2: they're wonderful, and they had a PR guy for a while.
Speaker 2: But Mark, in general, when we get appliances complaints, where
Speaker 2: do we get them from? Be honest, where do we
Speaker 2: appliance factory outlet?
Speaker 13: And let me say this, a lot of people don't
Speaker 13: realize that they buy a lot of stuff that scratch
Speaker 13: and dent or possibly returned second hand however you want
Speaker 13: to call it. So when you buy it, you're not
Speaker 13: getting a lot of the times you're not getting that
Speaker 13: warranty from the manufacturer you believe you're getting. What you
Speaker 13: are getting is the warranty from appliance factory outlet, and
Speaker 13: that differs depending on what you buy.
Speaker 2: Well said, thank you, Mark, So let's talk about it.
Speaker 2: Go ahead, what's good?
Speaker 5: It's Ken?
Speaker 2: Yes, go ahead, what do you think. Go ahead, Well,
Speaker 2: we bought a washer.
Speaker 5: We bought a washer from American Factory outlets.
Speaker 13: Yes, sir, and the client factory outlets here, yeah, applied, Yes,
Speaker 13: so we.
Speaker 5: Bought the extended warranty. And then this the door seal
Speaker 5: is leaking and uh so then they directed us to
Speaker 5: brand Source, which takes care of their warranty. So Brand
Speaker 5: Source at one point said, well, it's three hundred dollars.
Speaker 5: It's not covered by warranty. We talked on the phone
Speaker 5: for a little bit and then we got disconnected. A
Speaker 5: few days later, they called back and then they said
Speaker 5: to part was six hundred dollars. So then we go
Speaker 5: back to the Long Mount, the appliance factory, and they said, well, no,
Speaker 5: that warranty should have been like a bumper to bumper warranty.
Speaker 5: And then for the last week, no one has accepted
Speaker 5: our calls or returned our calls regarding this fact. And
Speaker 5: so it's just kind of like you buy it, you
Speaker 5: pay all the money, and then they don't want to
Speaker 5: they don't want to honor their extended warranty or even
Speaker 5: their warranty at all.
Speaker 2: Why, I mean, what is it their warranty or is
Speaker 2: it a factor like Mark said, is it? Is it
Speaker 2: one of those screwed up deals where it was a
Speaker 2: second or something or what?
Speaker 5: No, it was brand new, brand new unit.
Speaker 1: Can you have it?
Speaker 2: Well, why don't you just go straight to the manufacturer?
Speaker 2: Why don't you just call up whoever? And by the way,
Speaker 2: if you're looking, this is Mark on Zoom upside down.
Speaker 2: And I didn't do it well.
Speaker 5: So therefore I have tried to contact Samsung and then
Speaker 5: they direct you back to where you bought it, and
Speaker 5: then then you're out all that MUCHY.
Speaker 2: No, they don't.
Speaker 13: I a Samsung has a warranty man no on that
Speaker 13: model number because he bought it through Appliance factory warranty.
Speaker 2: He doesn't have a Samsung warranty.
Speaker 13: I every time we have a call from Appliant's factory,
Speaker 13: it always goes back to the same thing.
Speaker 2: You can call Samsung to your blue in the face.
Speaker 13: When you give them that actual number to that exact product,
Speaker 13: they're gonna say you need to go back to where
Speaker 13: you bought it.
Speaker 5: Exactly. And then and then they say, well, okay, you
Speaker 5: have a two year man or factory warranty. But then
Speaker 5: we paid for the extended morty. Now we're on the
Speaker 5: extended warranty time and Appliant factory direct you to brand source.
Speaker 5: Brand surce tries to rip.
Speaker 2: You off and then okay, hold on, that's what it is.
Speaker 2: It's not under warranty. If they said brand source, that's
Speaker 2: what it is. See you said it was brand new
Speaker 2: with a factory warranty. You were wrong. Why'd you say that?
Speaker 5: I'm not wrong. It was brand new unit when.
Speaker 2: We bought it, but it wasn't factory warranty. No, they're
Speaker 2: somehow marked they buy them. I don't know how they
Speaker 2: do it, somehow fat They don't have a manufacturer's warranty.
Speaker 2: Why are they seconds or what? What? What's the situation?
Speaker 13: Well, most of them are scratching dent Now listen, I
Speaker 13: don't know if they sell brand new products that are
Speaker 13: actually covered by it through this again, Ken, Ken, you
Speaker 13: went to factory and you see this on the showroom floor.
Speaker 2: Is that correct?
Speaker 5: That's correct? Brand new unit, brand new unit in the boxes?
Speaker 2: I get it. Then what is brand source? Tell me
Speaker 2: what that is?
Speaker 5: Well, from my understanding, that is when you buy the
Speaker 5: extended warranty or you have a warranty, brand source is
Speaker 5: supposed to honor these warranties and do the repairs.
Speaker 2: Well, then that okay, hold on, No, then what you're
Speaker 2: saying or two things, You did not have a factory warranty.
Speaker 2: You had their own brand source warranty. Why I don't know.
Speaker 2: I don't. This is what they do. But you do
Speaker 2: not have what you think you have. That's what I'm
Speaker 2: getting at.
Speaker 5: Then they should not be allowed. That's not true for them.
Speaker 2: I'll bet you in your paperwork, I'll bet you, and
Speaker 2: I'm not trying to fight with you. I don't like
Speaker 2: these guys. If here's what it says, oh, why don't you? Okay,
Speaker 2: go ahead, Mark, here's what it says. Thanks. And it
Speaker 2: is tricky when you think about it.
Speaker 13: Yes, Appliance Factory and Mattress Kingdom say that Appliance has
Speaker 13: purchased come with full warranty.
Speaker 2: Well it does, but it's through them.
Speaker 13: The company buys overstock, uncreated, minor case imperfection products directly
Speaker 13: from manufacturers and then process and certifies them themselves as new.
Speaker 2: Oh my god, see you got duped. Yeah, but they're
Speaker 2: a lot cheaper.
Speaker 13: I mean, come on, we've got to at least let's
Speaker 13: not pretend that it's the same price as anywhere else.
Speaker 2: The products are cheaper, So I mean, that's why.
Speaker 5: But how can they mislead you?
Speaker 2: And then you I'll bet you it's in your paperwork.
Speaker 2: Send me, send me all your paperwork. I'll bet you
Speaker 2: we'll find somewhere. I'll bet you we find somewhere.
Speaker 13: In fact, it goes on to say Appliance Factory in
Speaker 13: Mattress Kingdom's terms of service state that all services are
Speaker 13: provided as is and as available, and they and they
Speaker 13: disclaim all warranties, including implied warranties.
Speaker 2: Where where did you?
Speaker 13: Where are you reading this that is coming from? That
Speaker 13: might be right under their own terms of service. Actually,
Speaker 13: see ken is calling it misleading.
Speaker 2: It's not misleading if it's in your paperwork or at
Speaker 2: the store or on their website.
Speaker 13: Not only is it in those places, I'm are you
Speaker 13: sure when you sign, when they deliver, or when you
Speaker 13: purchase it and pay for it, I'm pretty sure it's
Speaker 13: all right there.
Speaker 2: It's got to be. We went there to look at
Speaker 2: a Viking. They also have like a higher end place.
Speaker 13: We were looking at a Viking something or other years ago,
Speaker 13: and when we got to the point, I was very
Speaker 13: surprised it was one thousand or two less. But then
Speaker 13: as you start digging into it, there was no warranty
Speaker 13: on it. And I was like, now hold on, though,
Speaker 13: but here's what I want to know, Ken, and Ken,
Speaker 13: you have to understand. I'm on your side. I swear
Speaker 13: to God I am. I want to help you, but
Speaker 13: you buy under certain conditions and our hands are tied unless.
Speaker 2: They lied to you.
Speaker 5: They did lie to me.
Speaker 2: Okay, Now hold on, let's isolate that. How did they lie?
Speaker 5: Go ahead, okay, So when we purchased it, right here
Speaker 5: on the invoice line number two, if I do not
Speaker 5: purchase a product protection plus extended moranty to protect my
Speaker 5: appliance purchased beyond the manufacturer warranty, I am response for
Speaker 5: all costs and repairs or replacement of my appliances. Well,
Speaker 5: we purchased that. So they told us it was covered
Speaker 5: from bumper to bumper because we did purchase the extended warranty.
Speaker 2: And what's the name of the extended warranty.
Speaker 5: Well, it doesn't have a name. It's just all we
Speaker 5: have is the invoice from appliance factory.
Speaker 2: Look at what I how about it?
Speaker 6: But what what?
Speaker 2: What does it say? What are the terms of the
Speaker 2: extended warranty? What did you pay for it? What did
Speaker 2: you pay for the extended warranty?
Speaker 5: One per appliance, So one nine for the washer, one
Speaker 5: ninety nine.
Speaker 3: For the dryer.
Speaker 2: And which one are we talking about now?
Speaker 5: Well we're talking about the washer.
Speaker 8: Okay.
Speaker 2: Now, so here's okay. You're saying, in addition to the
Speaker 2: brand source warranty, you bought.
Speaker 5: An in it, in addition to the to Samsung's warranty,
Speaker 5: we bought the We bought the product brand new.
Speaker 2: You didn't have a Samsung war You didn't have a
Speaker 2: Samsung warranty.
Speaker 5: Well, they told us we did.
Speaker 2: So Now where in the paperwork, that's what I need
Speaker 2: to know. Where does it Mark? I agree with him
Speaker 2: that if it doesn't specifically say you don't.
Speaker 13: Have a fact emailed you from their website. Okay, let
Speaker 13: me take factory dot com. I want to take this
Speaker 13: break and come back and look at it.
Speaker 2: Okay, this people, you got to listen to this because
Speaker 2: a lot of you go to appliance factory outlet, So
Speaker 2: please Okay, So I'm going to look at this email
Speaker 2: come right back to you guys right after this. Go
Speaker 2: with a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 2: You don't pay a cent until you're content. Time for
Speaker 2: an insurance checkup free, no obligation. In comparison, call Compass
Speaker 2: Insurance paying too much your coverage at dozens of insurance
Speaker 2: companies find out now three all three seven seven one help.
Speaker 2: You'll think you're his only customer when you choose Frank
Speaker 2: durand the real estate Man dot com to list your
Speaker 2: home with Remax Alliance three all three nine two zero
Speaker 2: sixteen twenty two. Hi Tom Martino, your troubleshooter three oh
Speaker 2: three seven one three talks seven one three eight two
Speaker 2: five five Ah, man Ken, We're gonna call over there
Speaker 2: and see what we can find out. But from all indications,
Speaker 2: it seems jacked. I I just it just seems jacked
Speaker 2: to me. And I don't know if this is gonna
Speaker 2: what's gonna happen? So I don't know what to tell you,
Speaker 2: man Mark, what do you think?
Speaker 1: I mean?
Speaker 2: We hear this, they make it very cuch. He said
Speaker 2: he was never told he personally will.
Speaker 13: Well, they're gonna send He's gonna send over that agreement
Speaker 13: and we're going to look at it.
Speaker 2: Do you think he'll send us everything.
Speaker 13: Yeah, just keep them. I'd go ahead and keep them, Kelly.
Speaker 13: Just keep them so we can grab what he's sending
Speaker 13: us and then we'll look at it. Maybe the paperwork
Speaker 13: he has doesn't match what their website says.
Speaker 2: Anything's possible, Bill, what's happening, bro?
Speaker 11: Yeah, Hi, thanks for taking my call. I'm calling in
Speaker 11: regards to a property that I purchased back in twenty seventeen.
Speaker 2: What kind of property, Bill?
Speaker 11: It's a duplex over in the Sloan's eighth Sloans Lake area,
Speaker 11: and we it was built in forty nine and won't
Speaker 11: be planning to scrape it and develop it.
Speaker 2: And you bought it in twenty seventeen.
Speaker 11: Yes, sir, okay, Yeah, so when they built the duplex,
Speaker 11: it was the same contractor that built the duplex to
Speaker 11: the noise worth of meat and it's kind of ironic.
Speaker 11: But the driveway is a shared driveway with the boundary
Speaker 11: lines between Lakewood and Edgewater.
Speaker 2: Wait, so your driveway is in two cities.
Speaker 11: Well, my property line the driveway is nine feet wide,
Speaker 11: and I owned four and a half feet of the
Speaker 11: driveway and the property owner to the north of me
Speaker 11: owns the other four and a half ways.
Speaker 2: Okay, So you share your driveway with a neighbor.
Speaker 11: Yeah, it's across access across I get it. Well, we
Speaker 11: don't have a cross access agreement for the driveway.
Speaker 2: It's a yeah, it's a shared maintenance agreement or shared access. Okay,
Speaker 2: go ahead. So there is no agreement. It's an easement
Speaker 2: of wreck though on your on your survey or what.
Speaker 1: Uh?
Speaker 11: It just shows that I own the four and a
Speaker 11: half seat on a got it on the deeds registered
Speaker 11: with Jefferson County, got and he would own the other
Speaker 11: four and a half seat.
Speaker 2: Got it? Yeah, So now what.
Speaker 11: Well, kind of running into it? I want to utilize
Speaker 11: that four and a half seat in my development. What's
Speaker 11: stopping me from just putting a fence.
Speaker 2: Up on my Okay? So you don't want to have
Speaker 2: a driveway is what you're saying, right, correct? Okay? Or
Speaker 2: you want to move a driveway or do whatever, now,
Speaker 2: it depends. That's why I ask. If there's a permanent
Speaker 2: easement granted, then you can't do if it's a deed
Speaker 2: restriction or permanent easeman or any kind of recorded instrument,
Speaker 2: you can't do it without their approval. If it's not.
Speaker 2: If it's simply something that's been going on, well, you
Speaker 2: may have another problem if you try to take it,
Speaker 2: and that's called adverse possession, which means the neighbor's been
Speaker 2: using it or that property. It has been of record
Speaker 2: for years and years and years and years and years
Speaker 2: and you haven't done anything about it. Now you can
Speaker 2: attempt to put up a fence and they're going to
Speaker 2: attempt to stop you. If it's a joint road agreement,
Speaker 2: I mean, excuse me if it's If it's adverse possession,
Speaker 2: so you really need to do some homework. I can't
Speaker 2: answer your question. If it is an easement that shows
Speaker 2: up on your survey, you can't do it. You know,
Speaker 2: if it was an adverse possession issue.
Speaker 13: One of the things you might think about, and I
Speaker 13: know you've done it, Tom, is maybe come up where
Speaker 13: you lease it to them and they sign.
Speaker 2: It for a dollar a year. And what would that
Speaker 2: possibly do, mister Martino. Well, if you even better than that,
Speaker 2: you don't have to get them to sign anything. You
Speaker 2: can grant them permission to use it. Once you grant
Speaker 2: them permission to use it, it never goes to a verse.
Speaker 2: But you can't do that after it's already been eighteen years.
Speaker 2: See that's the problem, or twelve years, whatever it is.
Speaker 2: See the problem is when it happened to me on
Speaker 2: commercial property and I had a Wendy's encroach with their
Speaker 2: drive through, and they thought, you know, who's going to
Speaker 2: do anything about it? And so instead of fighting them
Speaker 2: in court, I just wanted to have the freedom to
Speaker 2: reneg it or to reverse it at any time. And
Speaker 2: in order to do that, I said they can have
Speaker 2: permission to use it until further notice. Their attorney came
Speaker 2: on glued and said, we don't want permission. I said, well,
Speaker 2: you have permission, and so they didn't have to sign anything.
Speaker 2: I granted them permission. The reason I did that is
Speaker 2: so they can't say it was adverse, and by not
Speaker 2: being adverse, I'm able to revoke it. But if it's
Speaker 2: already been there for how long? When was it built?
Speaker 7: Nineteen fifty?
Speaker 2: Okay, if it's been built in nineteen fifty and that's
Speaker 2: been existing in existence that long, you're not going to
Speaker 2: get it removed.
Speaker 13: Not unless he might get some Uh, he might get
Speaker 13: some money for property taxes he's paid and other things
Speaker 13: over the years.
Speaker 2: No, No, he paid it, but they paid it too.
Speaker 2: They each pay their own half. I don't think he
Speaker 2: wasn't paying for the other half.
Speaker 11: Hey Tom, Yeah, have my ILC improvement?
Speaker 7: Yes, yes, yes, it's going it at.
Speaker 11: A four point five easement recorded on a certain recorded.
Speaker 2: Number with R and I'll bet you he has a
Speaker 2: four point five easement as well. So that easement is
Speaker 2: is his easement to you, and the one on his
Speaker 2: property is your easement to him. No, no, just the
Speaker 2: other way around. The four and a half feet is
Speaker 2: your easement to him. The other side is his easement
Speaker 2: to you.
Speaker 11: So within that four and a half seat based off
Speaker 11: of this, it's a recorded I can't put a sense.
Speaker 2: There unless it calls, unless the easeman will have some
Speaker 2: specifications in it. But you know what, I'd love to
Speaker 2: get Brad O'Brien on to talk about it. Hold on
Speaker 2: a secon We got to take this break. Hang on,
Speaker 2: get Brad O'Brien. We got more coming up. Go with
Speaker 2: a sure thing Denver's Best roofer Excel roofing dot com.
Speaker 2: You don't pay a cent until you're content. Time for
Speaker 2: an insurance check up, free no obligation comparison call Compass
Speaker 2: Insurance paying too much your coverage at dozens of insurance companies.
Speaker 2: Find out now three oh three seven to seven to
Speaker 2: one help. You'll think you're his only customer when you
Speaker 2: choose Frank durand the real estate man dot com to
Speaker 2: list your home with Remax Alliance three oh three nine
Speaker 2: two zero sixteen twenty two. Hi Tom Martino here three
Speaker 2: O three seven one three talks seven one three eight
Speaker 2: two five five. All right, what is your comment, Chris
Speaker 2: on this easement issue? What is your comment? I'll take
Speaker 2: that before we Oh, no, Brad O'Brien's there. But but Chris,
Speaker 2: real quick, what were you going to say about it?
Speaker 15: What I was gonna say is I had an issue
Speaker 15: with this with one of my neighbors at one point,
Speaker 15: and basically there's a there are setback requirements on the
Speaker 15: sides of houses. Now it doesn't really apply to this,
Speaker 15: but if there is an easement for that driveway and
Speaker 15: he does put an offense, the other owner can just have.
Speaker 2: Him remove it, of course for it.
Speaker 15: Yeah, And I mean it's just that's right, not something
Speaker 15: he wants to do without checking all the paperwork, even
Speaker 15: if he has like a written agreement. Because when he
Speaker 15: bought the house. He bought all the easements, regardless of
Speaker 15: how old they are.
Speaker 2: Yeah, I want to talk to Brad o Brian, thank you, Chris,
Speaker 2: you're you're right about that now, Brad. This guy this
Speaker 2: this duplex was built in the This duplex was built
Speaker 2: in the fifties. And he says his driveway on his
Speaker 2: survey shows he owns four and a half feet of
Speaker 2: a nine foot wide driveway, so he owns half of it.
Speaker 2: On his survey there's an easement on his half granting
Speaker 2: it to the neighbor, and on the neighbors there's an
Speaker 2: easement granting to him. He wants to evacuate his half
Speaker 2: of the driveway and put up a fence down the middle,
Speaker 2: and it's a recorded easement since nineteen fifty.
Speaker 16: What do you think, Well, these are reciprocal easements in
Speaker 16: favor of each other. They're mutual, and in order to
Speaker 16: give up. In order to terminate an easement, the beneficiary
Speaker 16: of the easement, whoever enjoys it, has to sign off
Speaker 16: on that.
Speaker 10: So this is the guy who.
Speaker 16: Who wants to take back the centin his land is
Speaker 16: not the beneficiary. He's the burdened party. So he's not
Speaker 16: the one who can terminate it. He has to get
Speaker 16: the party who's going to be losing the easement to
Speaker 16: sign up on the crimination.
Speaker 2: That's what I thought. So he's not going to be
Speaker 2: able to just do that, not at all at this
Speaker 2: time point. So he he's out of luck. I mean, right,
Speaker 2: I mean as far as wanting to put up his fence.
Speaker 8: Well, yeah, the.
Speaker 16: Burden party connect unilaterally terminate an Eastman.
Speaker 10: The party has to terminate it.
Speaker 2: So did you hear that? That That answers your question, sir?
Speaker 2: It really does.
Speaker 11: Yeah, I did your I appreciate it.
Speaker 1: Now.
Speaker 2: Well, now let me ask you. Is this the neighbor
Speaker 2: that shares the duplex with you or the neighbor on
Speaker 2: the other side.
Speaker 11: The neighbor on the other side where the other duplex?
Speaker 2: Okay, have you ever talked to that neighbor? Does he
Speaker 2: use the driveway?
Speaker 11: Yeah, they do use the driveway. So I'm gonna meet
Speaker 11: with him on the twentieth.
Speaker 2: Why don't you just put a fence? Why don't you
Speaker 2: just come in four and a half feet and put
Speaker 2: your fence there.
Speaker 11: Well, that that's eventually what's going to happen with the
Speaker 11: new development. But I film need to hear it. I
Speaker 11: guess you heard it drive agreement for the Transportation Department
Speaker 11: with City alaquid.
Speaker 2: Well, we got to run. But I hope, I hope
Speaker 2: you just consult an attorney if you need anything. Brad
Speaker 2: O'Brien is a real estate attorney. Seven two zero three
Speaker 2: seven zero seventy three eighty eight. We have more coming up.
Speaker 2: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation comparison
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: to seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank Durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: oh three nine two zero sixteen twenty two.
Speaker 1: So you don't happen, come running just as fast as
Speaker 1: you can.
Speaker 2: Shooter's gonna help.
Speaker 1: Come.
Speaker 2: Man Dix is the Troubleshooter Show. No Tom Martine, Okay,
Speaker 2: I'm not going to Mark when he's upside down. I'm sorry, Mark,
Speaker 2: I'm not gonna do it. I'm Tom Martino. Welcome to
Speaker 2: the show. Three oh three seven one three talks seven
Speaker 2: on three eight two five five. I'm mistiming these scenes
Speaker 2: a little. I'm trying to get him automated. If you're
Speaker 2: watching on YouTube, don't worry. It's growing pains. I'll get
Speaker 2: it all worked out soon. Give us a call if
Speaker 2: you need help with the consumer problem question can pay?
Speaker 2: Three oh three seven one three talks seven one three
Speaker 2: eight two five five. Okay, now I can go to Mark.
Speaker 10: There you go.
Speaker 2: Well, no, see, now you're off camera. This guy is
Speaker 2: so bad. He just for yes.
Speaker 13: I'm sure everybody believes it's nay, yeah, yeah, well of
Speaker 13: course you were on perfectly and now you're not.
Speaker 2: So what happened? I didn't do thing, I didn't touch anything.
Speaker 2: Now he absolutely changed his prob He was full screen
Speaker 2: and everything, and it just sucks.
Speaker 8: I don't know he saw his face. It broke the
Speaker 8: camera anyway.
Speaker 2: Just just hold on, man, let me go to the phones.
Speaker 2: Let me let let's start helping people. Oh somebody hung up.
Speaker 2: See because we're fooling around. Mark, did you change really?
Speaker 2: Because you were on full screen and now you're not?
Speaker 1: So all?
Speaker 13: I'm well, I killed it because once again, while I'm
Speaker 13: in that, I can't get texts and stuff, and.
Speaker 2: Okay, well god, and it was me and it wasn't me,
Speaker 2: So if you kept inverting me other than that, I
Speaker 2: didn't do it. No, I didn't really, but okay, so
Speaker 2: if you want to ever go back to it, let's
Speaker 2: try it. Otherwise screw it. I'm going to try to
Speaker 2: do it anyway we can. But anyway, it's just I'm trying.
Speaker 13: He doesn't know how to do it, so he yes,
Speaker 13: I'm sure everybody is thinking exactly that.
Speaker 2: Yeah. Sure. Well and businesses, Donna, what's going on with
Speaker 2: this apartment? Donna, what's going on with this apartment? What's happening?
Speaker 8: Donna?
Speaker 17: Bye?
Speaker 2: Hey, what's going on?
Speaker 18: I've lived in Well, I've got a landlord that is
Speaker 18: My rent is thirteen seventy five. They told me extension
Speaker 18: would be an extra hundred.
Speaker 10: I said, okay, I.
Speaker 2: Mean an extra hundred per month.
Speaker 7: Well, no, an.
Speaker 18: Extra hundred for the extension per stay a month longer
Speaker 18: than my lease.
Speaker 2: Oh oh, you just want to extend a month and
Speaker 2: they were going to charge you regular rent plus one hundred.
Speaker 3: Well, yeah, that's what they did.
Speaker 18: And I can understand that because I'm at my so
Speaker 18: I got a lease extension. But here's my problem. I
Speaker 18: went to pay for that, and when I went into
Speaker 18: the portal, they charged me one thousand, six hundred and
Speaker 18: eighty one dollars.
Speaker 2: Well, hold on, well, I don't know what that means.
Speaker 2: What is your normal rent?
Speaker 18: Thirteen sixty five?
Speaker 2: Thirteen sixty five? And on top of that, they charged
Speaker 2: you their thousand bucks.
Speaker 18: No, they charged me another almost three hundred dollars three.
Speaker 2: Hundred, okay, okay, So it went from thirteen hundred to
Speaker 2: sixteen hundred. You thought it was only going to be
Speaker 2: an extra hundred. I want to ask a few questions
Speaker 2: before we do any of this. When was your lease up?
Speaker 7: Oh, August thirty first of this year?
Speaker 2: Lease was up August thirty first, okay? And another thing
Speaker 2: I want to did you want to stay or did
Speaker 2: you leave because it was up?
Speaker 18: I was leaving because I was being harassed by the
Speaker 18: new manager that took over in January. I was there
Speaker 18: for four four and a half years prior to that.
Speaker 2: Okay, so you were so you're you're leaving voluntarily. I
Speaker 2: get it, you're leaving voluntarily, and then they charged you
Speaker 2: and did you have anything in writing that said they
Speaker 2: were going to charge you just the extra one hundred bucks.
Speaker 18: Actually, she told me she was going to send me
Speaker 18: an extension agreement. I never received it, but when I
Speaker 18: went into the portal to do the evacuation notice, it
Speaker 18: said twelve seventy five plus one hundred dollars. Okay, So
Speaker 18: I'm going, well, I know my rent with all the
Speaker 18: utilities and stuff is thirteen sixty five, and I went
Speaker 18: to pay that, but they removed the They charged me
Speaker 18: sixteen eighty one instead of the fourteen seventy.
Speaker 2: I get you. I know exactly what you're saying. The
Speaker 2: only way we can do something about that is if
Speaker 2: you have a very clear extension agreement that says you
Speaker 2: could hold over for one month for an additional one
Speaker 2: hundred dollars. If you don't never send it to me,
Speaker 2: I just well, okay, but okay, now hold on, Donna, Donna.
Speaker 2: Let's just say I have one of my deputies call
Speaker 2: over there and say, you charge this woman sixteen hundred
Speaker 2: bucks another three hundred on top of her rent, and
Speaker 2: she was told she could stay there an extra month
Speaker 2: for an extra one hundred dollars over her rent and
Speaker 2: the person says, no, we didn't. Then what do we do?
Speaker 18: Yeah, well, I have it on the vacate notice saying
Speaker 18: it was.
Speaker 2: Well, hold on, oh, that's good. Way tell me what
Speaker 2: the vacate notice says.
Speaker 18: The vote vacate notice said twelve seventy five plus one
Speaker 18: hundred extension.
Speaker 2: Twelve seventy five. But you're okay, So if you take
Speaker 2: twelve seventy five and you add one hundred, that's thirteen
Speaker 2: seventy five, right.
Speaker 7: Yes, sir.
Speaker 2: But then on top of that you would have utilities, right,
Speaker 2: which which.
Speaker 18: Is the ninety five? Which is why I automatically was
Speaker 18: going to say.
Speaker 2: So it would be fourteen seven bread Okay, okay, you
Speaker 2: do have something in writing it clearly says that amount
Speaker 2: dew on this invoice? And did you do you have it?
Speaker 2: Did you save it or is it? Is it on
Speaker 2: the portal or did you save it?
Speaker 1: What I did?
Speaker 18: Is there any way you can print anything from these guys?
Speaker 18: I had to put it on the screen of the
Speaker 18: TV and take pictures of it with myney.
Speaker 2: Well, that's okay, that's okay. Are they denied? Donna? Donna?
Speaker 2: This sounds good to me when you told them by
Speaker 2: the way I show here on the portal twelve seventy
Speaker 2: five plus one hundred, that would be thirteen seventy five
Speaker 2: plus ninety five, which would be fourteen seventy Why am
Speaker 2: I being charged sixteen? Did you go through that scenario
Speaker 2: with them? And what did they say?
Speaker 18: Yes, yes, sir, And I left them a message and
Speaker 18: nobody called me back.
Speaker 2: Okay, so you never did You never did get to
Speaker 2: make your argument with them.
Speaker 4: No.
Speaker 18: In fact, I'm don't have enough problem with them.
Speaker 2: Okay, Well we'll help you do that. I think you
Speaker 2: have a good case. I mean, if truly you too,
Speaker 2: I mean, if you have that in writing, you were
Speaker 2: smart to take a picture of it. I don't know
Speaker 2: how are they going to deny it? I mean, so
Speaker 2: you've never talked to one person since that bill?
Speaker 18: No, I have been trying to call.
Speaker 13: Okay, why don't you send us and half picture and
Speaker 13: we'll have Deputy Dot call over.
Speaker 8: What did you Is there a management office donor that
Speaker 8: you could go to and talk to somebody in person?
Speaker 1: Well?
Speaker 18: I tried doing that too, sir, when I took the
Speaker 18: catier's check up there with my letter. Because and they
Speaker 18: have a lockdown building and so I put it through
Speaker 18: their drop box and I called the number and I said,
Speaker 18: your cashier's check for this much. I think it was
Speaker 18: fifteen something. Because they're charging me for the dead bolt
Speaker 18: from this from putting that on my doors. It's the
Speaker 18: homeless people full works trying to come into my unit
Speaker 18: and they assaulted me.
Speaker 9: On the property.
Speaker 2: What do you mean they assaulted you?
Speaker 18: I falled and I asked for a dead bolt, and
Speaker 18: there's one hundred and sixteen that I just want this
Speaker 18: over with, but I don't want to. But I don't
Speaker 18: want to.
Speaker 2: Well, you confuse me. There is the additional money. Is
Speaker 2: the additional money something to do with the dead bolt?
Speaker 18: Well, I paid it because I just want to get
Speaker 18: rid of it. But yeah, they charged me after being
Speaker 18: assaulted on the mark.
Speaker 2: What Mark is asking, Mark is asking if you had
Speaker 2: maybe any damages they assessed? What about your security deposit?
Speaker 2: Did you get? What about your ceiling?
Speaker 18: They've already said, They've already said to me Tom three
Speaker 18: different times, so you're going to Florida.
Speaker 9: So you're going to Florida.
Speaker 2: Well, Ronna, he didn't answer me. I didn't answer me that.
Speaker 18: I'm going to have a problem getting my deposit doesn't
Speaker 18: come back until after I leave, and then thirty days.
Speaker 18: But the lady came in and she took pictures of
Speaker 18: my whole place, and she goes, oh, the place looks
Speaker 18: really good, and I said, yeah, I said, I a
Speaker 18: very donna.
Speaker 2: Call us. You can call us even if you're in
Speaker 2: Florida if they try to keep your deposit. I want
Speaker 2: deputy doctor call over there. I want deputy doctor. Where
Speaker 2: are you going in Florida?
Speaker 18: By the way, uh, Leesburg, But don't put that on here.
Speaker 2: It's just well, they're not listening right now. But that's
Speaker 2: a nice that's a nice area, by the way, that's
Speaker 2: growing pretty fast, Yes, sir, it is.
Speaker 18: And I you know, I just I have never had
Speaker 18: this much assle ever. And you know, I mean, I'm like,
Speaker 18: I'm seventy. Just just let me out of here and
Speaker 18: let me go and don't rip me off. You know,
Speaker 18: it's like mine.
Speaker 2: I know. I don't you listen, listen. I feel for you.
Speaker 2: I really do. Are you single and alone? Are you
Speaker 2: do you have anybody to help you out here? Hum?
Speaker 17: No, No, I don't sure.
Speaker 18: I wasn't able to have kids, and my husband passed
Speaker 18: away about twenty years ago. So I've been trying to
Speaker 18: struggle on.
Speaker 2: Give me that email. I'm going to help you out.
Speaker 13: Just I need to see a picture of exactly where
Speaker 13: it says it's less than what they charged you.
Speaker 2: And if I got to drive over there, I'll drive
Speaker 2: over there. I'm going to give thank you. Yeah, Donald,
Speaker 2: We're going to help you out here.
Speaker 8: There's never anybody in the management office. Is that what
Speaker 8: you're saying.
Speaker 2: Kelly's chatting with her right now to get and folks, okay,
Speaker 2: all right, let's just do this. Then let's let's let
Speaker 2: Mark call over there and put the fear of God
Speaker 2: in them. One clear Choice Garage Doors, Now that is
Speaker 2: a great place. I'm telling you, I've never seen a
Speaker 2: company more well organized, well excel roofings, pretty damn good. Listen.
Speaker 2: One clear Choice door is they come to your door
Speaker 2: twenty four to seven to fix your garage door if
Speaker 2: you have an emergency broken spring, can't it in, can't
Speaker 2: it out? Here's the other thing, you can't close your door.
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Speaker 2: Alliance three all three nine two zero sixteen twenty two.
Speaker 2: Tom Martine, you're troubleshooter. Hey YouTubers you here, don't you?
Speaker 2: You hear behind the scenes them harassing me about my
Speaker 2: agent stuff. So you're gonna all be called to testify
Speaker 2: in the in the court case I have. I wouldn't
Speaker 2: miss that court date in a million years. All the
Speaker 2: YouTube and show up, Oh sorry, fourteen of them. I
Speaker 2: am so tired of this stupid thing here. I just
Speaker 2: got to turn it off. I'm just gonna I'm just
Speaker 2: never mind. I look at I'm struggling to get what comes. Okay,
Speaker 2: never mind, people are confused. Can you clip out his
Speaker 2: I'm struggling and send it.
Speaker 7: To me please.
Speaker 2: Okay. Anyway, guys, you heard me being harassed, right, Okay,
Speaker 2: So you're going to be called, uh to testify. So
Speaker 2: I want you all, if you agree to testify in
Speaker 2: my case against Mark and Shannon and Dragon and Kaschina,
Speaker 2: I want you to just say, I will on the
Speaker 2: stream here and I'll have you down here, okay, and
Speaker 2: then you will be called. I will do depositions, and uh,
Speaker 2: we'll come after. We'll go after him. I'll even give
Speaker 2: you guys, you know I we'll throw a party with
Speaker 2: my millions. I'm gonna pay for my attorney with your
Speaker 2: credit card.
Speaker 8: Tom, I was there in person. So I will testify.
Speaker 2: Thank you.
Speaker 15: Mar Well you should a little bit because this almost
Speaker 15: could be elder abuse if we did anything wrong.
Speaker 2: Yes, I got to talk to seriously, I gotta talk
Speaker 2: to Donna about this apartment. Now, did we did we
Speaker 2: call Mark or not?
Speaker 1: Well?
Speaker 2: Get the information from never mind Donna. Hold on. We
Speaker 2: won't go back to you then, because Mark is gonna call. Yeah,
Speaker 2: Donna's the only thing I read, Kelly. You talked to her?
Speaker 13: Is she going to be sending me a picture of
Speaker 13: the portal or whatever that shows the discrepancy. As soon
Speaker 13: as I get that, Dona, just get her phone number.
Speaker 13: I'll reach out to her after I talk to him
Speaker 13: later today.
Speaker 2: Okay, thank you, Kayla. Kayla's turn. So Kayla, what's going
Speaker 2: on with you?
Speaker 1: Hi?
Speaker 2: Kayla?
Speaker 1: Hi?
Speaker 10: How are you good?
Speaker 2: What's going on? Kayla?
Speaker 17: So, basically that a roofer to come on out about
Speaker 17: a year ago, paid him with the insurance money. Sorry,
Speaker 17: give me one second.
Speaker 2: So so the roof Okay, you hired a rufer a
Speaker 2: year ago?
Speaker 3: Correct?
Speaker 17: Signed a contract with a roofer?
Speaker 1: Yeah?
Speaker 11: And you know, I honestly did you pay in full?
Speaker 2: Did you pay in full?
Speaker 17: So I gave him the six thousand dollars that the
Speaker 17: insurance company gave me. Yeah, because he told me that
Speaker 17: he needed to buy material.
Speaker 2: Yeah. That so you never hire a roofer, this says that. Ever,
Speaker 2: that's that's an easy way to never have this. No,
Speaker 2: I'm serious, never hire a roofer that needs money upfront. Ever,
Speaker 2: don't ever hire one. That's the bottom line. Now, what else?
Speaker 2: Go ahead?
Speaker 17: Well, and so yeah, of course I've learned that after
Speaker 17: I mean, I thought I was saying.
Speaker 2: That will eliminate eight percent of all ripoffs. Don't pay
Speaker 2: a penny. Yeah, you know, Excel roofing, you don't pay anything,
Speaker 2: not a dime, not a dime. Just okay, I want
Speaker 2: to know.
Speaker 17: And here's the deal is he made it so legit
Speaker 17: because he's like, hey, so here's the way it works.
Speaker 17: You know, you get X amount from your insurance company,
Speaker 17: and then they pay the rest after.
Speaker 2: The job's done. So I mean, okay, well what happened.
Speaker 2: You didn't tell us the bad news? What happened?
Speaker 10: Then?
Speaker 6: Oh?
Speaker 2: Well, so did he ever? Did he ever do your
Speaker 2: roof Nope?
Speaker 1: Nope.
Speaker 17: Oh, come a multiple dates. I'm going to be there
Speaker 17: on this date, this date, this date.
Speaker 19: Yeah, then he sell ill and then again throughout a
Speaker 19: couple more days.
Speaker 2: And now what's the name of the roofer? His name
Speaker 2: is Josh Sandibal, Josh Josh Sandibal. What's the name of
Speaker 2: the company, three or three Roofing and Construction? Oh yeah,
Speaker 2: oh yeah, oh yeah, ripoff. Yeah, that's too bad. Three
Speaker 2: ZHO three Roofing in Construction. Yep, heard of him. That's
Speaker 2: too bad. Yep. Let's try to reach out to him, Kelly.
Speaker 2: Let's see if they'll come on.
Speaker 7: What's his name, Joshua Sandoval.
Speaker 2: Yep, that's it. I'm looking it up. Oh man, And
Speaker 2: so what's his latest excuse? You can get him arrested
Speaker 2: or you can get a civil judgment. It's contractor Trust
Speaker 2: Act he violated. So how long ago was it that
Speaker 2: I signed the contract? And did he ever? Did he
Speaker 2: ever come back? Did he ever do anything? No?
Speaker 19: He did absolutely nothing.
Speaker 2: Okay, So right now, what's his phone number?
Speaker 6: Let's see.
Speaker 7: Their phone number is?
Speaker 2: Is he still out there trying to get work?
Speaker 17: I believe so?
Speaker 7: Seven?
Speaker 2: How'd you find him?
Speaker 17: By the way, Actually it was a family friend that
Speaker 17: sent him over, clearly, oh, not a friend anymore.
Speaker 2: Well, I don't think they did it on purpose, did that?
Speaker 17: Oh they didn't, but you know, and they.
Speaker 7: Tried to help.
Speaker 2: But there, give me his phone number. Seven to zero
Speaker 2: hold on seven two zero.
Speaker 18: Yeah, three two zero eight three eight seven eight.
Speaker 2: Three eight seven? Are we gonna call him right now?
Speaker 8: Mark?
Speaker 2: Right this second? Are somebody gonna call him?
Speaker 10: Yeah?
Speaker 2: I think Kelly should call and see if he wants
Speaker 2: to come on air. Seven two zero three two zero
Speaker 2: eighty three eighty seven. If I hadn't heard about him before,
Speaker 2: I wouldn't have put out the number, but I've heard
Speaker 2: about him. She's calling three zero three Roofing and Construction people.
Speaker 2: They took money up front, did nothing, just signed me
Speaker 2: of old J Lopez. Oh my god, remember him, he's
Speaker 2: still on this seas for game. He would Oh he's
Speaker 2: listening that the Better guess what the Better Business Bureau
Speaker 2: gives them a plush. Oh my god? Just crazy? Is
Speaker 2: this way? Is he at three h three roofing dot com?
Speaker 2: Is that the one? Or is you said roofing and Construction?
Speaker 2: Is that the actual name?
Speaker 17: Ow else is on the contract?
Speaker 2: Is it Roofing and Construction LLC?
Speaker 5: Correct?
Speaker 2: I can't okay, I'm wondering if there's more more than one.
Speaker 19: Well, when I started looking up the company after all,
Speaker 19: this was kind of transpired because I started filling out
Speaker 19: the paperwork for small claims, there was a phone number
Speaker 19: and I reached out, and it sounds that he's using
Speaker 19: their are either their contract he's no longer with them,
Speaker 19: so he's fraudulently filling out these contracts.
Speaker 13: Well, I'm not going to get into semantics. I see
Speaker 13: what you're saying. He works for you know, Mark, I
Speaker 13: don't think this is the guy. But here's someone doing
Speaker 13: that to excel as well.
Speaker 2: Mark, do you know that? On here? On LinkedIn? Yeah,
Speaker 2: do you know who? It list says three o three Roofer.
Speaker 2: But it's not the same. It can't because it's Rufer
Speaker 2: three oh three Roofer, not three oh three Roofing and Contract. Yeah.
Speaker 2: Three oh three Roofer's Chris. That's a good company. You
Speaker 2: remember Chris. I do remember Chris? And yeah, well I
Speaker 2: because he would so I don't want to get confused
Speaker 2: with those people.
Speaker 17: Yeah, yeah, you know this is three or three Roofing
Speaker 17: and Construction LC.
Speaker 2: Yeah.
Speaker 13: He's just piggybacking off other people's good names a little.
Speaker 13: The other guy Rick, Yeah, yeah, so let's call him.
Speaker 2: Uh what did he say, Kelly? It goes straight to
Speaker 2: voicemail Tom hmmm, wow, okay is it? He's just he's
Speaker 2: going to be like a J.
Speaker 13: Lopez, just an outright thief. You show up, you take money,
Speaker 13: you do absolutely nothing. You can call it whatever you want.
Speaker 13: You're a thief, bro, that's what you.
Speaker 2: Want, have you. I want to try to find this,
Speaker 2: in my opinion, I want to list him on the
Speaker 2: sleeves forget. I want to try to find him.
Speaker 13: At least a picture of him. Send the info over
Speaker 13: to Susanne. She's good at snooping out those photos. Yeah,
Speaker 13: let's see if we can get a photo of this
Speaker 13: this clown.
Speaker 2: How much did you give Caylee? I forgot Kaylaw she
Speaker 2: fell off. That sucks. That's all right, We've got all
Speaker 2: her info. Ton, did you hear how much did she
Speaker 2: give him? Down? She gave him six grand God bless folks.
Speaker 2: You know what.
Speaker 13: I don't want to go into the whole spiel, but
Speaker 13: the bottom line is, especially with the roofer, never give
Speaker 13: him money up front.
Speaker 2: Not a nickel, not a dime, not a penny. Yeah,
Speaker 2: who we're going to sign this to? You're going to
Speaker 2: keep trying, Kelly? Or what? Dude?
Speaker 1: What do we do?
Speaker 2: We gotta we gotta see if we can get a
Speaker 2: hold of this clown, at least give him the give it,
Speaker 2: give it to Deputy Bow. He's online one too. Okay,
Speaker 2: let's go to Bow. Oh no, I gotta take this
Speaker 2: break ball. Come right back to you. I'm Tom Martino
Speaker 2: three O three seven one three talk seven one three
Speaker 2: eight two five five stick around, Go with a sure
Speaker 2: thing Denver's best roofer Excel roofing dot Com. You don't
Speaker 2: pay a cent until you're content. Time for an insurance
Speaker 2: check up free, no obligation. In comparison, call Compass Insurance
Speaker 2: paying too much your coverage at dozens of insurance companies
Speaker 2: find out now three all three seven seven to one. Help.
Speaker 2: You'll think you're his only customer when you choose Frank
Speaker 2: durand the real estate Man dot com to list your
Speaker 2: home with Remax Alliance three all three nine two zero
Speaker 2: sixteen twenty two. Hi Tom Martino, your troubleshooter three oh
Speaker 2: three seven one three talk seven on three two five five,
Speaker 2: Deputy Bow, you have something with Rihanna? And uh, what's
Speaker 2: going on with Rihanna? I'm trying to find the original
Speaker 2: call here, sir.
Speaker 3: This one's taken a while. I'm still working on it.
Speaker 2: How long ago did this come?
Speaker 3: In August fourteenth at the eleven o'clock hour and Mark.
Speaker 10: Was the host.
Speaker 2: Oh okay, so there won't be any notes or they
Speaker 2: will be cryptic at best. Go ahead, And it was
Speaker 2: a great show, keep going, yes, go ahead, yes, And
Speaker 2: they were making fun of it, and they were making
Speaker 2: fun of me.
Speaker 10: Go ahead, Yeah, I'll just give it to you.
Speaker 3: And that she owns an electrical. She's an electrical contractor.
Speaker 3: She uh returned a lot of electrical supplies back to
Speaker 3: the wholesale, which was City Electric. There's an any matter
Speaker 3: of thirteen thousand dollars on July second, and when she
Speaker 3: returned to product, her husband did not or her did
Speaker 3: not get.
Speaker 7: A receipt for the return.
Speaker 3: And they had a work in a relationship with this wholesaler.
Speaker 3: But the problem is the manager of this place got
Speaker 3: fired or left a couple of days after they returned it.
Speaker 3: So we're just struggling to see if we can get
Speaker 3: credit the new manager of the electrical wholesale house. They
Speaker 3: don't have a record of it, and they're not giving you.
Speaker 2: They don't have any record of her returning it.
Speaker 3: No, and I asked Rihanna if she would see if
Speaker 3: they would go back to the video cameras, and apparently
Speaker 3: their cameras were not working.
Speaker 2: So wait a minute. So she are we to believe
Speaker 2: she brought all this stuff back and just left with
Speaker 2: the promise of getting paid or what.
Speaker 3: At first, I was skeptical, but after talking to her
Speaker 3: and checking out her company, I do believe she did
Speaker 3: return their teen thousand dollars worth of electrical supplies because
Speaker 3: they gave her partial credit, but she didn't get she
Speaker 3: didn't get any receipt. She didn't because they had a relationship.
Speaker 2: Why did okay, why did she get when? But how
Speaker 2: do you leave the store after returning everything and only
Speaker 2: getting partial credit? In other words, she just said, oh,
Speaker 2: I'll be back for the rest or what I don't
Speaker 2: understand that part?
Speaker 3: I was in the contractor Sometimes I'd get in a
Speaker 3: hurry and drop stuff off at the wholesale house and say, hey,
Speaker 3: just get me credit.
Speaker 10: On it in the next few days.
Speaker 13: Okay, okay, God, And I've done that a thousand times
Speaker 13: with car parts.
Speaker 2: And it's and it's a mistake and you don't get
Speaker 2: a receipt or anything.
Speaker 3: She didn't get a receipt. Well, she had a relationship
Speaker 3: with the manager's name right righton?
Speaker 2: Can she track this guy down maybe to go to
Speaker 2: small claims court?
Speaker 3: I tried everything. In fact, I have a cousin that
Speaker 3: works for this branch, and he's trying to help me
Speaker 3: track this guy down. He's been with them ten years,
Speaker 3: but he's like a ghost. He's gone, so are they.
Speaker 2: How much How much total did she return and how
Speaker 2: much credit did.
Speaker 10: She get thirteen five hundred dollars she returned.
Speaker 3: Yes, they gave her thirty five hundred, So she's owed
Speaker 3: about nine ten thousand dollars. So the only thing I
Speaker 3: want to say is I'm working with the new regional
Speaker 3: manager that they've been going back and forth. I think
Speaker 3: they're going to issue her the credit. I just got
Speaker 3: to keep on top of it.
Speaker 2: Well, yes, they have to have. I mean, she's got
Speaker 2: to know what she returned, right. Does she have original
Speaker 2: purchase receipts or anything?
Speaker 10: She doesn't seem to have the.
Speaker 3: She has the invoice when she bought the stuff a
Speaker 3: year and a half. I guess they loaded up on
Speaker 3: a lot of this electrical stuff anticipate participation of a
Speaker 3: big job, but they didn't get the job, so they
Speaker 3: returned it. But she had the invoice.
Speaker 2: Are there any restocking fees we're not taking into consideration
Speaker 2: of certainly wouldn't be ten grand, but is there anything
Speaker 2: that's a good point?
Speaker 3: I need to ask him about the restocking fee. I
Speaker 3: bet she would be happy to pay a restocking fee
Speaker 3: on ten thousand dollars.
Speaker 2: Tom.
Speaker 3: So, my bottom line is contractors out there when you
Speaker 3: return product, even if you have a working relationship. You
Speaker 3: need to get some sort of paperwords stating you return
Speaker 3: to product because this company could deny her the credit.
Speaker 10: But I'm working with them.
Speaker 3: They may change your mind and issue with.
Speaker 2: Wow.
Speaker 3: Regarding this Taylor on the on the on the ripper,
Speaker 3: would you just put the call on?
Speaker 8: Yeah, suld.
Speaker 3: If she's still on the line, you should ask if
Speaker 3: she has this ripper's address.
Speaker 2: Let's bring her up. Taylor Tayler, are you there? I
Speaker 2: am hermy Yeah. Deputy Bow wants to know if you
Speaker 2: want if you have this guy's address.
Speaker 5: I do, I do.
Speaker 17: I searched it. Like I said, I was going to
Speaker 17: start the small what's the address, sixteen eighty Yukon Street.
Speaker 2: Why do you care about that, Deputy Bow?
Speaker 3: I'll tell you why, because it seems I I call
Speaker 3: these people, they just have a propensity never to call
Speaker 3: you back.
Speaker 7: So I'd like to call him maybe.
Speaker 3: Twice, and if not, I'll just go over and pay
Speaker 3: him a visit.
Speaker 17: Oh wow, thank you. That's it's a sweet number one
Speaker 17: in Lakewood, Colorado, eight or two one four?
Speaker 3: What's sixteen eighty what Yukon?
Speaker 2: Yeah, sixteen eighty Yukon correct? Okay, and it's sweet and
Speaker 2: it's unit number one.
Speaker 3: Correct. Okay, I will make a couple of calls first,
Speaker 3: and he doesn't call me back, I'm going to go
Speaker 3: over there tomorrow.
Speaker 2: Yeah, I mean, is the serious problem? Now? This guy,
Speaker 2: by the way, just let me let me say this,
Speaker 2: this guy, Josh Sandivial doesn't seem dangerous, does he, Taylor?
Speaker 3: Okay, he's like personal visits do a lot, Tom that
Speaker 3: I've seen.
Speaker 2: They certainly can, that's for sure.
Speaker 17: Well, I really appreciate you guys. I mean that's just
Speaker 17: I didn't know what to do, and I you know,
Speaker 17: I can't afford a lawyer.
Speaker 6: I you know.
Speaker 17: And and then, like I said, my biggest fear is
Speaker 17: is you know, insurance company coming after me like I
Speaker 17: did the wrong thing. And I mean I have the contract,
Speaker 17: but it does no good. I've made the calls, I've
Speaker 17: got every text, I've printed everything out. But yeah, I
Speaker 17: just clearly and now I'm afraid to you know, deal
Speaker 17: with contractors.
Speaker 3: I don't blame you.
Speaker 10: I'm a contractor used to be.
Speaker 11: You got a wild job for them?
Speaker 2: Well, well you got you do have to. But but
Speaker 2: for you know, I know you're kind of joking because
Speaker 2: you're you did the right thing. But man, you your
Speaker 2: company was around for god so many years, but.
Speaker 3: I've ticked thousand dollars and not doing anything. This just
Speaker 3: I've taken this one personally.
Speaker 17: Well, like I said, I worked two jobs just to
Speaker 17: just to survive. I can't come up with this money
Speaker 17: right now, you know. I mean, yeah, maybe eventually after
Speaker 17: saving for a couple of years, but we just don't
Speaker 17: have the extra funds like that.
Speaker 2: Yeah, this is a shame, it really is.
Speaker 3: That's your question. If we can get him to do
Speaker 3: the roof.
Speaker 2: Well, I wouldn't have him do it unless, you know,
Speaker 2: I mean, that would be begrudgingly doing the roof. I
Speaker 2: don't know if i'd want him around exactly.
Speaker 17: Yeah, I think you know, because basically I've already talked
Speaker 17: to the insurance company and they told me, well, it's
Speaker 17: coming up to a year either you signed with a
Speaker 17: new contractor, and I couldn't sign with a new contractor
Speaker 17: because I didn't have any money. So I've lost out
Speaker 17: basically on the rest of the money for the roof.
Speaker 17: I mean, I could literally cry. It's just it's frustrating.
Speaker 2: Yeah, well, we're gonna we're gonna keep working on it
Speaker 2: and listen. I would get the I wouldn't have him
Speaker 2: do any work. But we gotta, we gotta scare the
Speaker 2: hell out of him. This this isn't like the end
Speaker 2: of the world. He's got to come up with the money.
Speaker 2: But I'm wondering how many other people he's done it to.
Speaker 17: Oh yeah, I can I can only imagine. I can
Speaker 17: only imagine.
Speaker 2: People remember this Josh Sandible, piece of crap. Josh Sandible
Speaker 2: got bad to the bone seven to zero three two
Speaker 2: zero eighty three eighty seven. It's called the three h
Speaker 2: three roofing the bowl and construction. The guy sucks. We
Speaker 2: got more coming up. Go with a sure thing Denver's
Speaker 2: Best roofer Excel Roofing dot com. You don't pay a
Speaker 2: cent until you're content. Time for an insurance check up free,
Speaker 2: no obligation. In comparison, call Compass Insurance Paying too much
Speaker 2: your coverage at dozens of insurance companies find out now
Speaker 2: three all three seven seven to one help. You'll think
Speaker 2: you're his only customer when you choose Frank durand the
Speaker 2: real estate Man dot com to list your home with
Speaker 2: Remax Alliance three all three nine two zero sixteen twenty two.
Speaker 2: Hi Tom, Martino, you're a troubleshooter. So Kayla, you're back,
Speaker 2: and uh this roofer, Oh she's gone. Okay, So this
Speaker 2: rufer is going on the sleeves for gay. But Bo's
Speaker 2: going to keep on that one. And I have to
Speaker 2: tell you something, man. We are getting such a flurry
Speaker 2: of calls recently, people putting money down and getting screwed.
Speaker 2: And yet every time I say no money down, I
Speaker 2: get pissed off. Contractors will go to hell. I mean,
Speaker 2: you know what, the only way to protect yourself is
Speaker 2: not to put money down. It's been you know you guys.
Speaker 2: If look, here's the deal, there's no reason. If you
Speaker 2: can't finance a business, don't be in business. But people
Speaker 2: take a risk. And I'm telling you with roofers, I
Speaker 2: said ninety eight percent. I exaggerated. It would be ninety
Speaker 2: nine percent of the problems gone if you put no
Speaker 2: money down, like Excel Roofing. Excel Roofing. The only people
Speaker 2: I know I swear to you no money, not a dime,
Speaker 2: not even to get a full complete estimate. So they
Speaker 2: go up and do it and give it in writing
Speaker 2: and every detail they don't say, oh, whatever your insurance
Speaker 2: company wants or give us your first insurance check or
Speaker 2: any of that crap. They go up independently, give you
Speaker 2: an estimate. Now, once they do that, you have that estimate.
Speaker 2: You can compare it to what the insurance wants to do.
Speaker 2: And you know if you get the right thing, because
Speaker 2: six sol will quote the right thing. Then they don't
Speaker 2: take your first check, they don't take your second check.
Speaker 2: They take final payment when you're done, and satisfied when
Speaker 2: they're done and you're satisfied. So that's just one example.
Speaker 2: But any kind doing a basement, doing anything, why put
Speaker 2: money down. If you put money down, now, pay for
Speaker 2: materials when they're delivered, pay for plans when they're done,
Speaker 2: pay as you go. Don't pay money up front for nothing.
Speaker 2: How simple is that to remember? Don't pay money upfront
Speaker 2: for nothing? Mark how many problems would be avoided if
Speaker 2: we did that? How many problems? Almost all of them? Yeah,
Speaker 2: we have no show. Maybe maybe we wouldn't have a show.
Speaker 2: My god, it gets to be so tiresome to say
Speaker 2: that over and over and over. It just really it
Speaker 2: just really sucks. Three oh three seven one three talks
Speaker 2: seven one three eight two five five is our number.
Speaker 2: We have another hour to go and we promised to
Speaker 2: kick butt for you, So please give us a call
Speaker 2: and we have a lot to talk about, including a
Speaker 2: review of the Sleeze Brigade, the newest members, and any
Speaker 2: kind of problem you have. Three oh three seven one
Speaker 2: three talk or call three oh three Martino and that'll
Speaker 2: get you in line for any show you want. We'll
Speaker 2: call you back. You don't even have to stay on hold.
Speaker 2: Three oh three six two seven eight four sixty six
Speaker 2: remember more to come go with a sure thing Denver's
Speaker 2: Best roofer Excel Roofing dot com. You don't pay a
Speaker 2: cent until you're content. Time for an insurance check up free,
Speaker 2: no obligation comparison call Compass Insurance. Pay too much your
Speaker 2: coverage at dozens of insurance companies find out now three
Speaker 2: all three seven seven to one help. You'll think you're
Speaker 2: his only customer when you choose Frank durand the real
Speaker 2: estate Man dot com to list your home with Remax
Speaker 2: Alliance three all three nine two zero sixteen twenty two.
Speaker 1: Yeah, ripped news need advish you don't have run anxious
Speaker 1: as fast as we can.
Speaker 2: Shooter's gonna help.
Speaker 1: Come man, This is.
Speaker 2: The Troubleshooter show now, Tom Martino, Hello, Tom Martino here,
Speaker 2: Welcome to the show. Three oh three seven one three
Speaker 2: talks seven one three eight two five five. What is
Speaker 2: happening in your life? I know by the way we're
Speaker 2: gonna go to David has an amazing moves a problem.
Speaker 2: You know, we used to have amazing moves on a
Speaker 2: referral list. We used to have other movers on a
Speaker 2: referral list. And there are some bad better than others.
Speaker 2: Amazing moves not that bad, American moves not that bad.
Speaker 2: The best mover, to be honest with you, in the city,
Speaker 2: whether or two of them, one of them was sold.
Speaker 2: They're no great. They're not great anymore. That was Grebel.
Speaker 2: The family got rid of it. They're not terrible, but
Speaker 2: they're not great. The best and always has been Johnson
Speaker 2: Moving in Storage, and they were on a referral list
Speaker 2: when I first got a checked so many years ago.
Speaker 8: And Tom for in town moves move Masters are the best.
Speaker 8: I just had another just.
Speaker 2: Hold on on, Seck told you, Doc, I just don't
Speaker 2: want to interrupt this one. Thought. Johnson Moving Storage was
Speaker 2: on early. They did a great job, and they don't
Speaker 2: need a referral list. And bottom line. I mean they
Speaker 2: have more business. They know what to do with Johnson
Speaker 2: moving in storage. There's a reason for that. Then we
Speaker 2: have amazing moves that came on and off, and we
Speaker 2: had American moving on and off. We have some others
Speaker 2: in between. And it's a very simple proposition. They don't
Speaker 2: measure up. I don't know how to put this. They
Speaker 2: just don't measure up. And this recommendation from I just
Speaker 2: want to make this very clear. This recommendation coming from
Speaker 2: Deputy Doc is just his recommendation. I have no idea.
Speaker 2: I'm not saying they're bad. I'm not saying they're good.
Speaker 2: I'm just saying you just don't don't go by that
Speaker 2: right now. I mean, don't don't come to me and
Speaker 2: complain if for some reason they're not. I want to
Speaker 2: get a great mover on. I'm not doubting Deputy Doc's opinion.
Speaker 2: I'm just saying that they haven't been vetted, they're not
Speaker 2: on the refer list. Every time we get a mover
Speaker 2: on there, we're sorry about it. So, Doc, who were
Speaker 2: you going to recommend I was going to say move
Speaker 2: masters for in you know, in state moves, for local moves.
Speaker 8: They're not. They won't move you from How do you
Speaker 8: know them? I was one of the first customers back
Speaker 8: in nineteen eighty three.
Speaker 2: So way a minute. You've been dealing with them that long.
Speaker 8: I have known them since nineteen eighty three. They have
Speaker 8: moved me.
Speaker 2: Oh my god. Then get him on the referral list.
Speaker 2: Bro get him on there. Let's get him a special deal.
Speaker 2: Come on, or they don't need it, right, they don't
Speaker 2: need it. But they are the best.
Speaker 8: I have never had a complaint from anybody that I've referred,
Speaker 8: including family and friends. I'll see if they want to
Speaker 8: be on the referral list, but in the meantime, they
Speaker 8: are absolutely terrific.
Speaker 2: And by the way, we're getting this appliance repair place
Speaker 2: on that I told you about this Russian guy that
Speaker 2: came to my house or Ukrainian. I'm sorry I should
Speaker 2: I shouldn't say that, because they could be one or
Speaker 2: the other. But he's just such a good guy and
Speaker 2: he came to my house on a Sunday, could have
Speaker 2: sold me a compressor and didn't made a repair for
Speaker 2: like sixty nine bucks. I'm serious, and he's coming on
Speaker 2: the referral list. Daphne just told me about him and God,
Speaker 2: is he good. I have given him so many kudos
Speaker 2: over the years, and finally we got them on. It's
Speaker 2: h app Apex Tech Appliance Repair Apex and what's his name?
Speaker 2: His name is Roman, Roman at Apex. So anyway, David,
Speaker 2: what about amazing moves? What's going on with that?
Speaker 10: A loyal listener, thank you. I'm gonna call by saying
Speaker 10: back in the nineties, we used to have radios in
Speaker 10: the shop and you were the Trump of the nineties.
Speaker 10: Everybody who would hear your voice was like, are you
Speaker 10: listening to Martino? I'm like, yeah, he helps us out.
Speaker 2: You know, yeah, but we were, we were a powerhouse.
Speaker 2: Now let me say we're I don't mean to say
Speaker 2: you still I haven't, no, no, no, But what I
Speaker 2: mean by this is local radio and local TV are
Speaker 2: nothing like they used to be. Nothing, And we just
Speaker 2: have to say that. That's why we're on the internet,
Speaker 2: that's why we're on podcasts, that's why we're trying to expand.
Speaker 2: But really, local media, and I think it's a good thing,
Speaker 2: is nothing like it used to be. You know, when
Speaker 2: I would walk around, I was on there were three channels,
Speaker 2: you know, and if you're on one of them. You
Speaker 2: were something. Now there are what hundreds and hundreds and
Speaker 2: hundreds of channels, and hundreds of podcasts and hundreds of
Speaker 2: YouTube videos, and hundreds of social posts and hundreds of
Speaker 2: thousands and thousands and millions. I mean, think about Instagram
Speaker 2: and TikTok and Twitter. Everyone's a star. Everyone is a star.
Speaker 2: Social media is the best thing and the worst thing
Speaker 2: that ever happened. Anyway, keep going, sir, I'm sorry, No,
Speaker 2: you're fine.
Speaker 10: I was just if you could just update your referral
Speaker 10: list because I heard a couple of weeks ago when
Speaker 10: Mark was on and he said you didn't have any
Speaker 10: recommendations for moves, and then I contacted Amazing Moves and
Speaker 10: they're still doing well with me. But it's just when
Speaker 10: I went on the website, there's nothing about moving and storage.
Speaker 10: That's what I had to go through. But they're they're
Speaker 10: doing good. But I just wondered, why, if you can
Speaker 10: just update us, why you let them go or why
Speaker 10: they're not there?
Speaker 2: It was mutual. Listen, I'm not gonna blame them. They're
Speaker 2: not sleezy, they're not bad neither as American. But let's
Speaker 2: just put it this way. We have to the whole
Speaker 2: category got too many complaints. We have to figure out
Speaker 2: a way to get people that don't see Here's what
Speaker 2: we do. It's not that we don't want complaints, but
Speaker 2: we don't want to piss people off. I mean, when
Speaker 2: we have somebody on the referral list, unlike Angie's or
Speaker 2: any other list in the world, I don't care who
Speaker 2: it is. I don't give a damn who it is,
Speaker 2: Logan whatever. Everybody has a list. Now, everybody's got a list.
Speaker 2: I don't mind that. Let you know, have the lists.
Speaker 2: Who cares? But I'll tell you for absolutely positively sure.
Speaker 2: We're the only ones, the only ones that'll eat our
Speaker 2: own and we're the only ones that'll eat the others.
Speaker 2: We'll go after people who do wrong things. Okay, that's
Speaker 2: what we do. We go after our own advertisers if
Speaker 2: they're not measuring up, because because credibility is number one here,
Speaker 2: number one, or we wouldn't last. There's no way I
Speaker 2: could be on forty five years shouting hell down on
Speaker 2: people and praising others if I was lying and cheating.
Speaker 2: You can't survive that long. You just can't. Okay. But
Speaker 2: here's the problem. We can't have that many complaints, even
Speaker 2: if someone I'm telling you, I had a guy one
Speaker 2: time that would fix every complaint, but we had too
Speaker 2: many of them. And I said, listen, I said, listen,
Speaker 2: I don't know what you're doing, but you're pissing people
Speaker 2: off even though you're solving the problems. And I can't
Speaker 2: have people saying, oh, yeah, I use so and so
Speaker 2: and they sucked. I had to call Tom Martinez back.
Speaker 2: And if I get that all the time and people
Speaker 2: start talking about the referral list, it's a bad thing
Speaker 2: right now when people talk about the referral list, really,
Speaker 2: I mean, except for a few crankpots here and there
Speaker 2: and a few bad legitimately bad experiences now and then,
Speaker 2: most of the time, it's a goal list. I mean,
Speaker 2: we have cherished these people, and we treat them well,
Speaker 2: and we get promote the hell out of them, and
Speaker 2: they come on as our experts.
Speaker 10: I am.
Speaker 2: It's the premier list. It's nothing like next door or
Speaker 2: nothing like Facebook marketplace. For God's sakes, it has my
Speaker 2: name attached to it for forty years. I believe in it. Well, actually,
Speaker 2: I've been on the air that long that the list
Speaker 2: hasn't the list. I think came about ninety three or
Speaker 2: ninety four, but I was the first one ever. And
Speaker 2: and the point is, I can't have movers until I
Speaker 2: figure out a mover that'll do it the way we
Speaker 2: want it to be done.
Speaker 11: Okay, well, I don't know what else to tell you.
Speaker 2: Amazing Moves, isn't it. I just want to say something.
Speaker 2: And this is not a slight against them as a bead.
Speaker 2: They're not bad people. They're not, but Marshall's not. That
Speaker 2: company's nothing like they used to be. I did a
Speaker 2: story they were on my Martino TV show on Fox
Speaker 2: three one when I had it along with on the
Speaker 2: radio as a sponsor. They they were like Superman the
Speaker 2: way they did They all had the same uniform. They
Speaker 2: they they had assembly lines like like guys lined up.
Speaker 2: The way they did moves, they looked like robots. They
Speaker 2: were so good. And then it deteriorated. I'm not saying
Speaker 2: they went to hell. They didn't. They're far better than
Speaker 2: the average. And then we had, you know, Gabriel over
Speaker 2: at so Marshall's at American at Amazing and Gabriel was
Speaker 2: over at American and again they hold a standard for
Speaker 2: a certain amount of time. Maybe it's not. Maybe it's
Speaker 2: beyond them. It's hard to get labor, it's hard to
Speaker 2: train people, it's hard to keep people. But I want
Speaker 2: to know why, why?
Speaker 1: Why?
Speaker 2: In my how many years here, forty five years? Why
Speaker 2: not one? I swear to God, not one, not one
Speaker 2: complaint about Johnson Moving and Storage. I know Mark, Mark
Speaker 2: used to be a sponsor. Mark used to be on
Speaker 2: the referralge. He's a right now we have more business,
Speaker 2: we know what to do with it. Wasn't that we
Speaker 2: don't like each other. I swear to God, the guy
Speaker 2: is I should just put them up there just for
Speaker 2: the hell of it, you know what, until I get someone,
Speaker 2: I should just put him up there Gratus because he
Speaker 2: does so much good for people. Now one complaint? How
Speaker 2: can anyone be in the moving business and not get one?
Speaker 2: And I mean that, whether they were on the list
Speaker 2: or not, not one complaint in all of these years.
Speaker 1: Not one.
Speaker 2: Yeah. I even hired them one time to move an
Speaker 2: aircraft for me. Did you know that they do everything
Speaker 2: so David? So you called to wonder why I don't
Speaker 2: have movers on the list. Yeah, I know, I know.
Speaker 2: I'm ashamed. There are certain categories like that certain categories,
Speaker 2: and then we have another problem. Let me tell you
Speaker 2: another problem. I'm being very very transparent here, and let's
Speaker 2: take roofing. I love roofers when they do a great job,
Speaker 2: and our roofers do a great job. But I'm gonna
Speaker 2: tell you I get a lot of them pissed off
Speaker 2: when I talk about excel not a penny down, because
Speaker 2: some of them take money down. They do. Now, am
Speaker 2: I saying they're sleezy because they know? Because those guys
Speaker 2: they're gonna take money down, but they're they're gonna come
Speaker 2: through at least, thank god they have. So far, we've
Speaker 2: never had a roofer that we've had that we've approved,
Speaker 2: that took money and and quit. Okay, we've never had that.
Speaker 2: In fact, in all of our years, we've only had
Speaker 2: maybe two contractors who've taken money and disappeared, or they
Speaker 2: didn't disappear, they sleezed out, or they they went out
Speaker 2: of business. It it's but right now, I think you
Speaker 2: bring up a good point. We need to go above
Speaker 2: and beyond the other list, and we need to find
Speaker 2: good people even in difficult categories. I totally agree with you.
Speaker 2: Are you looking for a mover now?
Speaker 10: No, sir, I just reached out to them because I
Speaker 10: didn't see them on your list, and they they were
Speaker 10: fine with me, So everything's good. But no, I just
Speaker 10: saw that there was nothing on the list.
Speaker 2: You know what, I will say this, You may want
Speaker 2: to UH. You may want to go to UH if
Speaker 2: you ever do. Though, the one that I didn't know,
Speaker 2: Deputy doc knew these people for that long? Who did
Speaker 2: you say they were, Deputy? I didn't write move masters,
Speaker 2: Move masters man. What a great idea. Anyway, thank you
Speaker 2: for calling. And again we don't have we don't have
Speaker 2: anybody now, but we're going to work on it. Three
Speaker 2: oh three seven one three eight two five five more
Speaker 2: coming right up. Go with a sure thing Denver's best
Speaker 2: roofer excel rooping. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three all
Speaker 2: three nine two zero sixteen twenty two. Hi Tom Artino,
Speaker 2: you're a troubleshooter. Three O three seven one three talks
Speaker 2: seven one three eight two five five. Welcome to the show.
Speaker 2: Let's go back to the phones. Oh we don't have
Speaker 2: phones right now. Okay, good, so give us a call
Speaker 2: if you want to get through. There are a few
Speaker 2: things I want to talk about, as I said before,
Speaker 2: some of the things we need to be aware of.
Speaker 2: And I've narrowed him down. You know, obviously we talked
Speaker 2: about money down being a trigger for consumer problems. So
Speaker 2: I went back over my problems for the last five years.
Speaker 2: Now I can go back further, but trends changed so drastically,
Speaker 2: and the last five years definitely has been money up front. Now,
Speaker 2: if you wanted to take a stab or a guess,
Speaker 2: any of you listening YouTube morons are dragging Kachina. Well,
Speaker 2: Kachina doesn't listen to the show. She's drinking mimosas. But
Speaker 2: other than that, I'm just joking. By the way, don't
Speaker 2: kid man And he's currently not listening on the phone. Okay,
Speaker 2: so is Doc?
Speaker 8: Yeah?
Speaker 2: Okay, so everyone, someone take a stab. What would be
Speaker 2: the number two if money down is one? Of the
Speaker 2: number one triggers for consumer complaints over the last five years,
Speaker 2: what do you think number two is? What do you think? Now,
Speaker 2: I'm not going to tell you right this man, I
Speaker 2: want YouTube morons. Come on, you've been listening long enough.
Speaker 2: Give me an idea. What do you think? What do
Speaker 2: you think absolutely the number two trigger over the last
Speaker 2: five years for consumer complaints one is one is no, no, no, no.
Speaker 2: One is money down. That is absolutely responsible for I mean,
Speaker 2: ninety nine percent of wall roofing complaints, nine to nine
Speaker 2: percent of construction complains. Blah blah blah blah blah. Okay,
Speaker 2: what about I mean, that's where it starts. Let's put
Speaker 2: it that way. Not everyone who puts money down has
Speaker 2: the problem, but inevitably ninety nine percent who do have
Speaker 2: put money down. I'd go with number two and probably
Speaker 2: warranties that's up there, but not number two. That's very,
Speaker 2: very good dragon. That is one of them that really
Speaker 2: has come up over the years people depending on warranties
Speaker 2: and not chep wuarranty.
Speaker 1: No, not really. That's up that.
Speaker 2: You're hitting, by the way, the top five, But you
Speaker 2: didn't hit the number two number two. Okay, what are
Speaker 2: I guys saying not returning calls, pull our customer contact.
Speaker 2: Let's see what else. Door knockers can't leave voicemails anymore.
Speaker 2: Oh oh oh, by the way, oh god, that phone
Speaker 2: support is is in the top five. Phone support is
Speaker 2: definitely in top five. Plus Dragon named the other one
Speaker 2: in the top five. Warranties. So warranties and phone calls. Okay,
Speaker 2: I'm going to tell you right now the number two,
Speaker 2: the number two problem you have. First of all, the money,
Speaker 2: the money upfront, will do it, do it every time.
Speaker 2: And the number new two complaint has to do with
Speaker 2: verbal promises. Everyone, have you heard it? Come on, complaint triggers.
Speaker 7: Have you heard it?
Speaker 2: How many times have you heard? He said? But they
Speaker 2: told me, I assure them they said, so on complete triggers.
Speaker 2: If you want to be in the know and you
Speaker 2: want to be smart, you can tell people I've heard
Speaker 2: this and you heard it from me, and I'm not kidding. Okay.
Speaker 2: The number one is money up front, Okay, that's number one.
Speaker 2: Number two is is the the promise, the verbal promises. Okay,
Speaker 2: number three, guess what you had it? So warranties or
Speaker 2: misrepresented warranties, but warranties in general warranties. And then number
Speaker 2: four is number four. Oh no, no, sorry, number three.
Speaker 2: Number three was phone support, lack of phone support or
Speaker 2: bad phone support because people want to talk to people.
Speaker 2: Have you noticed how more and more people are getting
Speaker 2: away from phone support, So money up front, verbal promises,
Speaker 2: phone support, warranties. What do you think? The fifth one
Speaker 2: is what do you think somebody said they've given verbal
Speaker 2: promises to girlfriends who said, okay, that's that's on my
Speaker 2: stream here. No, seriously, the fifth I'm not going to
Speaker 2: tell you till after this. The fifth trigger. I want
Speaker 2: you all to think, what's the fifth This is over
Speaker 2: the last five years now, so it's recent stuff right
Speaker 2: out of state. You guys. Oh, you guys are all
Speaker 2: gonna know it exchanges. No, that's good. That's good, Kelly,
Speaker 2: that's in the top ten. That's not in the top five.
Speaker 2: Very good. Okay, So more coming up on the Troubleshooter Show,
Speaker 2: and we're going to talk about just that.
Speaker 1: What is it?
Speaker 2: Can you can you tell me what it is? Right
Speaker 2: after this with a sure thing Denver's Best Rufer excel
Speaker 2: roofing dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free no obligation. In comparison,
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three O three seven
Speaker 2: to seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: all three nine two zero sixteen twenty two. I'm Tom Martino.
Speaker 2: Get your calls in before the end of the hour.
Speaker 2: John Jones, I know him. He's from I love this guy,
Speaker 2: John Jones Senior and John Jones Junior. Integer Insurance. By
Speaker 2: the way, open enrollments coming up soon. But he wanted
Speaker 2: to make a comment. Go ahead, John on somebody you
Speaker 2: hired from the referral front, Well, he's new on the
Speaker 2: referral list, but you had ask me for a private recommendation,
Speaker 2: didn't you very much? So?
Speaker 12: And I couldn't speak more. Highway of Roma. He actually
Speaker 12: came out to us on a Sunday also a at
Speaker 12: an hour looking at our washing machine. Basically told she
Speaker 12: I could fix it, but it's going to cost you
Speaker 12: more to do. They have to just going out and
Speaker 12: finding a new machine. Yeah, couldn't meet a Naser guy,
Speaker 12: I know. And he didn't charge us a single penny
Speaker 12: even though.
Speaker 2: That's amazing on a Sunday. That's amazing.
Speaker 12: And here's the thing to anybody.
Speaker 2: Now, when you asked me for a recommendation, of course,
Speaker 2: he wasn't on the referral lists. He's not on technically
Speaker 2: right this minute, but he's he's going to be on.
Speaker 2: We We we've signed him up. He We need appliance
Speaker 2: repair so badly. We need such good people. Now, John,
Speaker 2: did you tell him that I referred you very much? So? Yeah?
Speaker 2: Did he tell you that? So? I mean informally, I
Speaker 2: don't know if you told you, But I've been I've
Speaker 2: been keeping him busy. I have so many people calling him.
Speaker 12: Now are they getn't ask for a better repair man?
Speaker 12: He is just absolutely fantastic.
Speaker 2: So he came out on a Sunday and we have this.
Speaker 2: I think it's a Viking refrigerator with you know, one
Speaker 2: of those big tide and so this Viking, I think
Speaker 2: the compressor's like six grand John, Okay, so we thought
Speaker 2: it was a compressor. I was prepared to buy a compressor.
Speaker 2: And do you know what he said. This is on
Speaker 2: a Sunday. He comes out and says, it's just a
Speaker 2: relay and it's not kicking on the compressor. Because I
Speaker 2: could tell the compressor wasn't coming on. I was messing
Speaker 2: with it. But I never thought of a stuck relay.
Speaker 2: He he did like a sixty five dollars repair. I
Speaker 2: was prepared to buy a compressor for this damn thing.
Speaker 2: And it is amazing. I mean, he could have totally
Speaker 2: ripped people off if you want, and then there was
Speaker 2: no up charge for being a Sunday. We tipped him. Man,
Speaker 2: we love him and so I bet you wrote his
Speaker 2: name down. You're gonna call him in the future, aren't you?
Speaker 11: Very much?
Speaker 12: So now he's a fantastic individual.
Speaker 2: Now, since you're on, I want to I want to
Speaker 2: ask you a couple of questions. I had a very
Speaker 2: serious inquiry yesterday on email. Here it is somebody got
Speaker 2: to notice. This is an odd situation. A husband and wife.
Speaker 2: They're on a small home together, just a modest little home,
Speaker 2: no savings or anything. Their social security was low enough
Speaker 2: they got Medicaid to supplement I guess does that sound okay?
Speaker 2: The wife had some emergency care and some other care
Speaker 2: and some hospice care. She died. Now, she wasn't on
Speaker 2: Medicaid for a long time, but she was on good
Speaker 2: enough time with you know how expensive things get, but
Speaker 2: she was on both Medicare and Medicaid. Well, medicare paid
Speaker 2: as they should. Medicaid probably did too. Now the husband
Speaker 2: the widower gets a message saying, we have been tasked
Speaker 2: with pursuing collection for Medicaid services. Have you ever heard
Speaker 2: of that happening from the estate of such and such woman?
Speaker 2: Can they go after the day?
Speaker 7: Now?
Speaker 2: I thought, well, wait a minute, he's still alive. Can
Speaker 2: they take half of what he has? I mean, John,
Speaker 2: have you heard of this happening? You're the expert.
Speaker 12: I have heard because Medicaid can come back, I mean
Speaker 12: based on her expenses. In a particular email that you have,
Speaker 12: If you have his phone number, if you could send
Speaker 12: it over to us so that we can take a
Speaker 12: look at it. But yes, I've heard it happening because
Speaker 12: technically Medicaid can collect.
Speaker 2: But do they collect on Let me ask you this,
Speaker 2: do they collect on his half of the house or
Speaker 2: all of it? Or I mean if the house reverts
Speaker 2: to him automatically, what happens. Do you know.
Speaker 12: I'm not sure about that.
Speaker 7: Tom.
Speaker 2: I'd need to do some research and let you know,
Speaker 2: because I would hate to think that older people who
Speaker 2: need medicaid end up getting socked in the teeth.
Speaker 12: I agree, but if I could do some research on that.
Speaker 2: Yeah.
Speaker 12: Happy to get back.
Speaker 11: In touch with you.
Speaker 2: So what should I do? Send you that letter he got?
Speaker 9: Yeah?
Speaker 5: Could you?
Speaker 12: Could you please send me that letter?
Speaker 10: I can.
Speaker 2: It's it's a photo of the letter he sent. But
Speaker 2: I think it's good enough that you can read it.
Speaker 12: That'd be great if you ume it.
Speaker 2: Well read but your your wife can read it. I'm sorry. So,
Speaker 2: so that is kind of an inside joke. John. How
Speaker 2: long is John? How long have you not had eyesight?
Speaker 1: Now?
Speaker 12: Twenty seven years now?
Speaker 2: Yeah, so since the accident, do you still remember vivid you?
Speaker 2: Do you still dream in vivid colors? I'm just curious?
Speaker 12: Oh very much, sir.
Speaker 2: Wow. Okay, So John, I'm going to send that over
Speaker 2: to you. I really appreciate it to say.
Speaker 12: He back in touch with you, Tom.
Speaker 2: All right, thank you, We'll see you say okay three
Speaker 2: oh three seven one three talks seven one three eight
Speaker 2: two five five. So let's try to get on ka Gina.
Speaker 2: I know it's late in the show, but see if
Speaker 2: Dan mackenzie's round, just for the hell of it, I
Speaker 2: want to ask him about that too. I'm sure he
Speaker 2: might come up against that when people die. So he's
Speaker 2: the only one I can think of right now. Maybe
Speaker 2: we can ask him if he's available, if not, Kielan
Speaker 2: Park and find out basically if in fact that can happen. Okay,
Speaker 2: Now I have some texts here, This one timeline never mind,
Speaker 2: that's the one about Okay, my water bill did not
Speaker 2: start coming to my apartment till two months after I
Speaker 2: moved in, and it said So here's what he's saying,
Speaker 2: that the water bill lagged. So if this woman moved
Speaker 2: out of that apartment is wondering why she was being
Speaker 2: charged a big amount she was charged. She told her
Speaker 2: she they would charge her one hundred dollars extra for
Speaker 2: holding over a month after the lease. But it turned
Speaker 2: out to be more than one hundred dollars over. Turned
Speaker 2: out to be three hundred dollars over. And this guy
Speaker 2: is saying it could possibly be a water bill. I mean,
Speaker 2: I don't know. Another one was talking about equipment that
Speaker 2: employers supply. You they are allowed to offset any wages
Speaker 2: when you quit or leave with anything you've kept. There's
Speaker 2: a suggestion here, a good one. If you leave, make
Speaker 2: sure that you get a receipt when you return things,
Speaker 2: or return before you leave. That's a good point because
Speaker 2: they could always say you kept stuff. I'm Tom Martine
Speaker 2: and we have more. Oh wait, wait, Dan McKenzie, let
Speaker 2: me let me if he's right there, I want to
Speaker 2: talk to him. I'll just be late. I'm sorry, Dan,
Speaker 2: Are you there? Dan McKenzie in a state planning attorney.
Speaker 2: I talk about all the time, McKenzie law.
Speaker 1: Dan.
Speaker 2: So husband and wife, the wife on Medicaid, not the husband.
Speaker 2: Oddly enough, the wife received Medicaid and Medicare. She was
Speaker 2: in her eighties and went to hospice care. That was
Speaker 2: what Medicaid was for, for the end of life stuff.
Speaker 2: And after she died, the house went to him. And
Speaker 2: they have no money and the house. I don't know
Speaker 2: how much equity, but I wanted to ask a few things.
Speaker 2: They get a letter from Medicaid or from somebody you know,
Speaker 2: in that agency somewhere saying we're going to we've been
Speaker 2: tasked with investigating a claim against the estate. So what
Speaker 2: I want to know is if the house didn't go
Speaker 2: through an estate or probate, can they make a claim
Speaker 2: for her half or for the whole house or how
Speaker 2: would that work?
Speaker 20: They could potentially put a lien on the house. I mean,
Speaker 20: the husband should be able to stay there as long
Speaker 20: as he wants to or needs to, so it should
Speaker 20: not affect during his lifetime. But there is a possibility
Speaker 20: they could put a lean on the house to be
Speaker 20: collected after he passes away, or.
Speaker 2: If he sells it and wants to move to Florida.
Speaker 2: Can they lean then?
Speaker 10: Yeah?
Speaker 2: Right, yes, Now I've never heard of Medicaid doing this.
Speaker 2: Is that pretty common?
Speaker 7: Yeah?
Speaker 10: It comes up? Yeah?
Speaker 2: Yeah, Okay, Now is that both for long term care
Speaker 2: and for medical care? Now this is really long term care,
Speaker 2: but she wasn't in long term care? Well, was hospice
Speaker 2: considered long term care? It was hospice at the house?
Speaker 20: Oh okay, okay, I don't know.
Speaker 2: I mean that's weird. I know what you're saying. For
Speaker 2: nursing homes and stuff, if you have a big, expensive house,
Speaker 2: they should be able to be reimbursed. But this was
Speaker 2: for medical care and stuff.
Speaker 20: Yeah, the medical care component is only based on income
Speaker 20: not assets.
Speaker 2: So okay, what about hospice. Do you know how hospice
Speaker 2: is classified?
Speaker 20: It depends, I think, on how long she received it.
Speaker 10: I mean, I think.
Speaker 20: Medicare covers up to sixty days, I want to say,
Speaker 20: and then things longer than that are considered long term care.
Speaker 2: Okay, okay, And then so the other question is on this,
Speaker 2: on this, uh this lean, is there a homestead exemption?
Speaker 2: Would that take precedent if this guy doesn't have enough
Speaker 2: equity to meet his homestead exemption? What is a homestead exemption?
Speaker 20: The homestead exemption, I mean, if you if you have
Speaker 20: to declare bankruptcy, is how much money do you get
Speaker 20: to keep in your home?
Speaker 1: Uh?
Speaker 2: Doesn't that apply to leans?
Speaker 20: I do, yes, but if yeah, and that's been raised
Speaker 20: significantly in Colorado in the last few years.
Speaker 10: So but I don't I.
Speaker 20: Don't think that would come into play. Really really no,
Speaker 20: I don't think so. I don't think so.
Speaker 2: I thought that homestead exemption is a part of equity
Speaker 2: that can't be touched by creditors.
Speaker 20: Well yeah, yeah again yeah, so yeah, yes, Like I said,
Speaker 20: if the nuclear bomb of course against creditors is a
Speaker 20: bankruptcy situation, and then the question is what happens if
Speaker 20: he declared bankruptcy. How much you you're allowed to keep?
Speaker 20: And right now, if I'm a little out of date
Speaker 20: on how much homack do you get to keep? But
Speaker 20: I want to say it's close to two hundred thousand
Speaker 20: bucks exactly.
Speaker 2: And then there's a matter of cost to sell, which
Speaker 2: discourages creditors. So it's two hundred thousand per so he
Speaker 2: would have the whole homestead to himself. And as you
Speaker 2: get older, does he get higher?
Speaker 20: I don't think so. I don't think so.
Speaker 2: All right, Well, thank you, Dan McKenzie. That's co Plans
Speaker 2: dot co eight three three co Plans. Hey, Tom Martino
Speaker 2: here three oh three seven one three talk seven one
Speaker 2: three eight two five five, Welcome to the show. Well,
Speaker 2: I looked at something that this guy sent on that
Speaker 2: a factory a factory oh wait, appliance factory outletter, factory upline,
Speaker 2: whatever the hell the name is. AFO is an appliants
Speaker 2: factory outlet, and it is misleading. I mean, he did
Speaker 2: send us something that I think shows he's been misled. Now,
Speaker 2: even though they're their thing says, all of their disclaimers
Speaker 2: say that they are as is, and they have their
Speaker 2: own warranty right, and you you know, they make it
Speaker 2: very clear you have your own warranty. Blah blah blah.
Speaker 2: I mean, that disclaimer is pretty damn clear. But on
Speaker 2: this receipt he's got, it says if I do not
Speaker 2: purchase protection plus extended warranty to protect my appliance, purchase
Speaker 2: beyond the manufactorer warranty, I'm responsible for all costs and
Speaker 2: repairs and replacement of my clients. That would lead me
Speaker 2: to believe you do have a manufacturer's warranty. I mean
Speaker 2: to me, that just doesn't seem right, and it says it.
Speaker 2: So Mark said, probably they had. They might have another
Speaker 2: kind of disclaimer, but this one would be in conflict
Speaker 2: with that. That's the part I don't understand. I fully
Speaker 2: understand them having their own buying overstock, not having a
Speaker 2: factory warranty. There are a lot of places, like on
Speaker 2: the internet where you can buy camcorders and stuff that
Speaker 2: are not covered by normal warranties, and then what happens
Speaker 2: is you are basically responsible for everything, but you get
Speaker 2: that up front, that's a disclaimer. They're called gray markets. Well,
Speaker 2: we're out of time, so as we progress. I'm going
Speaker 2: to get better at this YouTube. I promise that I
Speaker 2: want to remind you to call three oh three Martino
Speaker 2: three three six two seven eight four six six very
Speaker 2: very important to get help. And then you can just
Speaker 2: hang out there and leave your name in number