WEBVTT

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<v Speaker 1>M ripped up.

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<v Speaker 2>New need advice, so you don't have.

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<v Speaker 1>Come running. Just as fast as we can.

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<v Speaker 3>Shoot's gonna help coming man.

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<v Speaker 2>This is the Troubleshooter Show. No Tom Martino, Hi, Tom

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<v Speaker 2>Martino here, Welcome to the show. Three oh three seven

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<v Speaker 2>one three talk seven one three eight two five five.

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<v Speaker 2>What is happening in your life? How can we help you?

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<v Speaker 2>All you have to do is give us a call

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<v Speaker 2>and we will do it at three oh three seven

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<v Speaker 2>one three talk three oh three seven one three eight

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<v Speaker 2>two five five. Hello to everyone. Uh, what is going on?

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<v Speaker 2>Let's talk right now. We had a couple of things

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<v Speaker 2>left over. We wanted to follow up call. Garrison called

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<v Speaker 2>and it seemed like a pretty serious issue. We wanted

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<v Speaker 2>to get to whatever is on your mind. Keep this

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<v Speaker 2>in mind. We aim to solve problems, okay, but sometimes

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<v Speaker 2>if it's too far gone, we can't solve it. We

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<v Speaker 2>just can't. We try, but we can't. So what we're

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<v Speaker 2>going to do now is attempt to solve your problems, right, okay,

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<v Speaker 2>So let's go and talk to Garrison. He bought I

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<v Speaker 2>believe a used car and he was about to tell

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<v Speaker 2>us about the purchase. What's going on?

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<v Speaker 4>Okay, so I think if you taking my call on

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<v Speaker 4>by the way, So I bought a used car and

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<v Speaker 4>during the test drive, the dealer said, hey day, he's

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<v Speaker 4>not working.

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<v Speaker 5>We'll fix it for free.

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<v Speaker 4>We'll deliver you in a few days.

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<v Speaker 2>Okay, So what did they say they were going to fix? First,

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<v Speaker 2>they installed.

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<v Speaker 4>What their conditioner wasn't working, so they said they had

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<v Speaker 4>the party, they're going to fix it, and they were

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<v Speaker 4>delivered to me.

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<v Speaker 2>Never was done fixed the AC okay, go ahead.

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<v Speaker 4>Then what yeah, so they on their way to deliver

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<v Speaker 4>it to me, I guess the car overheated. So they

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<v Speaker 4>brought me a loaner car, took my car back to

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<v Speaker 4>the shot to fix it.

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<v Speaker 2>Now why did they so that's did they say they

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<v Speaker 2>were the problem for the overheating.

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<v Speaker 4>They didn't say what the problem was. They just said

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<v Speaker 4>that it was it was overheating. On the way to

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<v Speaker 4>deliver it to me. So I guess wherever it broke down,

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<v Speaker 4>I guess they swopped out with the loaner car. They

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<v Speaker 4>brought me a loaner car, and they took my car

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<v Speaker 4>back to the dealer and they had it for all.

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<v Speaker 6>But a month.

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<v Speaker 4>They said it was the head gasket so they saw

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<v Speaker 4>I had a loan of the whole time, so I

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<v Speaker 4>was complaining. When they did bring me the car back,

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<v Speaker 4>I had it for six days and overhead again, actually

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<v Speaker 4>had to miss the day of work, had paid to

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<v Speaker 4>get it towed back home. They took the car back

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<v Speaker 4>again and gave me another loaner and had it for

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<v Speaker 4>another month.

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<v Speaker 2>Wow, you know what. And they've been trying to fix

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<v Speaker 2>that same thing ever since.

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<v Speaker 4>And it happened again yesterday, but this time they're saying, oh,

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<v Speaker 4>we don't have any loaners, we may or may not

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<v Speaker 4>cover the repairs, We may or may not reimburg you

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<v Speaker 4>for rental, you know. And it's like, well, it's the

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<v Speaker 4>same issue it's been happening, you know.

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<v Speaker 2>It is the same issue. But it's weird. This is

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<v Speaker 2>a weird situation. Let me tell you why, because technically,

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<v Speaker 2>did you buy it with a warranty or did you

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<v Speaker 2>buy it as is? How did you buy it? Okay, technically,

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<v Speaker 2>if you bought it as is, they they didn't even

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<v Speaker 2>have to fix the air conditioner unless they fixed the

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<v Speaker 2>air conditioner before you even got it. Is that right? Yes, yes, okay,

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<v Speaker 2>And they agreed to do that, but then on the

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<v Speaker 2>way to you when it overheated. They could have technically said,

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<v Speaker 2>unless they cause the overheating problem. And again this would

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<v Speaker 2>have been so strange. But they could have said, you know, Garrison,

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<v Speaker 2>your car overheated. You better get that fixed. I mean,

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<v Speaker 2>technically it would be so screwed up because you never

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<v Speaker 2>took delivery. They could have said, you know, you bought

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<v Speaker 2>the car as is now. We did fix the air conditioner,

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<v Speaker 2>but this is another problem. But they didn't so they

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<v Speaker 2>attempted to fix it. Did they replace the head gasket?

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<v Speaker 4>But I would assume so, I'm not ex actually sure.

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<v Speaker 4>So when I picked up this last time, I asked

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<v Speaker 4>them to give me a list of all the stuff

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<v Speaker 4>they did, and they said they get it to me,

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<v Speaker 4>but I never got anything else.

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<v Speaker 2>So the same problem right now is overheating. Yes, but

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<v Speaker 2>it still persists after how long? How when did you

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<v Speaker 2>buy this car?

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<v Speaker 4>I bought the car of June fifteenth. I probably had

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<v Speaker 4>it in my position for maybe three weeks since.

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<v Speaker 2>Then June fifth, Yeah, but you had a loaner. Do

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<v Speaker 2>you still have any loaner? Yeah?

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<v Speaker 7>No?

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<v Speaker 2>And where'd you buy it from?

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<v Speaker 4>A Korf in Fort Morgan Korf?

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<v Speaker 2>Is it called korf used cars.

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<v Speaker 4>They're a cheap Chrysler dealer corp.

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<v Speaker 2>Juice. Okay, now here's the thing. So they tried to

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<v Speaker 2>fix it. They haven't been able to. Now the question

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<v Speaker 2>gets very interesting. Are they required to fix it? I

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<v Speaker 2>mean truly? Are they required to fix it technically the

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<v Speaker 2>or not? I mean, except they kind of bought the problem,

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<v Speaker 2>you know, they in other words, they actually hurt themselves

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<v Speaker 2>by getting involved. So what do they say they will

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<v Speaker 2>do for you right now?

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<v Speaker 4>Well, when it happened yesterday, I caused them back and

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<v Speaker 4>they said, if it's related to the repairers they made,

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<v Speaker 4>they'll cover it. But they don't have any loaners. And

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<v Speaker 4>I said, what about eventual reimbursement? They said, well, they

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<v Speaker 4>said they may or may not.

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<v Speaker 2>Wella wait, hold on, So what are they proposing you

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<v Speaker 2>do at this point?

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<v Speaker 4>Well, they wanted me at first. They wanted me to

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<v Speaker 4>take it to my own mechanic, to have that reddit.

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<v Speaker 2>And to have you and to have you pay for it.

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<v Speaker 4>Yeah, so I was like, nose, I can I can't

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<v Speaker 4>really afford it. So actually I had it towed to

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<v Speaker 4>them this morning. So it's actually back at the dealership

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<v Speaker 4>this morning because I can't afford to pay if it's

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<v Speaker 4>a head gut, it is something you know, big like that,

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<v Speaker 4>I can't afford.

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<v Speaker 2>That, so I know you can't. So, as I said,

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<v Speaker 2>they seem to be cooperating, at least cooperating, right, So

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<v Speaker 2>what was the what's the late what's the latest thing

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<v Speaker 2>you heard from these guys? What's the latest that.

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<v Speaker 4>They're gonna look at my car today? And when I

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<v Speaker 4>talked to him yesterday, I said, okay, man, get total

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<v Speaker 4>over there. They said, all right, it'll be one hundred

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<v Speaker 4>and eight dollars diagnostic feed. But we may cover it,

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<v Speaker 4>you know, and whatever repairs are made, if we may

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<v Speaker 4>cover it, if it's related to the repairs we made before.

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<v Speaker 4>And that's it pretty much. But I had to miss

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<v Speaker 4>the day of work, all right, two days of work now,

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<v Speaker 4>but I've been suspending because I've had I miss two

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<v Speaker 4>days to work for this. Yeah, I mean it's kind

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<v Speaker 4>of our thing.

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<v Speaker 2>Now. I get you, man, No, I get you. So

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<v Speaker 2>let's figure this out. I want to call them. I

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<v Speaker 2>want to put somebody on this. Who do we have today, Kachina?

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<v Speaker 2>Who do we have? We have doc? We have both? Okay,

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<v Speaker 2>Who's who's lighter on load. I'll give him a call Tom.

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<v Speaker 2>I mean, let's try that, Doc. Let's try that. Okay,

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<v Speaker 2>let's so, I'm gonna have deputy Doc call over there. Doc.

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<v Speaker 2>By the way, yesterday the Hamburger choking, did you get

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<v Speaker 2>anywhere on that? I'm waiting for the for her to

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<v Speaker 2>get the record.

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<v Speaker 8>Yeah. Hey, while I'm on the subject, can't you say

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<v Speaker 8>one thing? Yes, sir, Beverly called a while ago about

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<v Speaker 8>remember with a washer. There was a problem with the washer,

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<v Speaker 8>and you say.

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<v Speaker 2>It was the Maytag washer may second needs warranty work.

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<v Speaker 2>The text refer they referred would not do warranty work,

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<v Speaker 2>and they can't seem to find someone right that the

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<v Speaker 2>company can't find.

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<v Speaker 8>And you told her to have her son see if

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<v Speaker 8>it's leveled.

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<v Speaker 2>Yeah.

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<v Speaker 8>Anyway, I've tried multiple times and her voicemail is full.

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<v Speaker 8>It can't handle any more messages. So, Beverly, if you're listening,

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<v Speaker 8>please let us know so I can get in touch

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<v Speaker 8>with you and see what we can do to help you.

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<v Speaker 2>Yeah, because I suspect, after all, I suspect it's a

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<v Speaker 2>leveling problem because it turns off and the self leveling

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<v Speaker 2>on these work only to a certain extent. Then they don't.

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<v Speaker 8>Right, But anyway, I can't get in touch with her,

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<v Speaker 8>So bebly if you're listening, just call the station.

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<v Speaker 2>Thank you. Okay. So that's what we're gonna do. We're

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<v Speaker 2>going to play that one by year three oh three

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<v Speaker 2>seven one three talk three oh three seven one three

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<v Speaker 2>eight two five five. We will get that over Garrison's

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<v Speaker 2>information over to Doc. He'll call on that. We're going

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<v Speaker 2>to talk about Cassandra's dentist. Dental issue coming up. I'm

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<v Speaker 2>Tom Martinez. Water Pros has the best system available right now.

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<v Speaker 2>You can't beat it. Triple filter, reverse osmosis for drinking

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<v Speaker 2>water at the kitchen sink, the best water ever, plus

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<v Speaker 2>a whole house softening and conditioning or softening and system

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<v Speaker 2>for laundry, pipes, your skin, everything. It's wonderful taking all

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<v Speaker 2>the minerals out. You will love it. See you have

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<v Speaker 2>the best of both worlds just thirty one ninety five.

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<v Speaker 2>No one, no one can touch that price. Plumbers would

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<v Speaker 2>charge over twelve grand. Waterpros dot net three oh three

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<v Speaker 2>eight six two five five five four. You'll never find

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<v Speaker 2>a better deal. He's extending it for me through the holidays,

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<v Speaker 2>I think, or through we will see but until he

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<v Speaker 2>stops at call him three oh three eight six two

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<v Speaker 2>five five five four Go with a sure thing Denver's

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<v Speaker 2>Best roofer Excel Roofing dot com. You don't pay a

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<v Speaker 2>cent until you're content. Wait time for an insurance check

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<v Speaker 2>too much your coverage at dozens of insurance companies find

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<v Speaker 2>out now three oh three seven to seven to one. Help.

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<v Speaker 2>You'll think you're his only customer when you choose Frank

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<v Speaker 2>durand the real estate Man dot com to list your

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<v Speaker 2>home with Remax Alliance three oh three nine two zero

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<v Speaker 2>sixteen twenty two. Hi Tom Artino here, Welcome to the show.

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<v Speaker 2>Three old three seven one three talk three oh three

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<v Speaker 2>seven one three eight two five five Denverregen dot com.

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<v Speaker 2>Denverregen dot com. You can do weight loss. Weight loss

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<v Speaker 2>drugs Terzeppetide, the premiere one for pennies on the dollar

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<v Speaker 2>are compounded from approved pharmacies. Denverregen dot com. Just a

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<v Speaker 2>few hundred bucks a month. You're on the whole regiment.

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<v Speaker 2>It's wonderful. Now let's talk about this dental issue with Cassandra. Cassandra,

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<v Speaker 2>welcome to the show. What's happening with you?

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<v Speaker 9>Well, I've spoke with you a couple of times before,

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<v Speaker 9>but now the first week of July I found out

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<v Speaker 9>that there are there's sixty I've got fifty nine ers.

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<v Speaker 2>Is this is this park view?

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<v Speaker 10>Yes?

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<v Speaker 1>It is?

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<v Speaker 9>Yes, it is?

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<v Speaker 1>Now?

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<v Speaker 10>Yep?

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<v Speaker 2>Did you who's Denet?

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<v Speaker 9>She is one of the she's she did a Yelp

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<v Speaker 9>review and that's one of the first people that contacted

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<v Speaker 9>me because I had posted a review online negative one

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<v Speaker 9>when he closed his doors and then filed bankruptcies.

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<v Speaker 2>So this dentist, Sean Custer, Yes, yes, you she started

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<v Speaker 2>seeing a dentists. You were seeing a dentist and you

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<v Speaker 2>started the denture process and paid a lot of money

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<v Speaker 2>up front with a loan, and with her he completed

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<v Speaker 2>extractions and then you know, got some temp temperate canchers

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<v Speaker 2>and then she's gone, I mean he's gone. What about

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<v Speaker 2>with you? Where were you in the process?

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<v Speaker 9>Same thing? He got ten thousand dollars up front. December

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<v Speaker 9>of twenty twenty one, they did pulled the did the extraction.

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<v Speaker 9>I've got the posts and here it.

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<v Speaker 2>Is, uh now, were the posts done properly? Uh?

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<v Speaker 9>Well, two of them. Part of it came out. The

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<v Speaker 9>second half of the post came out, and I took

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<v Speaker 9>it back into the dentist office, so they were aware

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<v Speaker 9>they had the piece. But so they're not in there

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<v Speaker 9>properly right now. I couldn't just go get snapped in

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<v Speaker 9>dentures if I wanted to. They're still work it needs

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<v Speaker 9>to do.

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<v Speaker 2>Do they do? They still have to do? They have

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<v Speaker 2>to redo those implants.

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<v Speaker 9>They may have to on the two of them, They've

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<v Speaker 9>got to cut my gums open for sure to expose

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<v Speaker 9>them again.

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<v Speaker 2>And how many anchors did you have all together?

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<v Speaker 9>I had to have five because the bone was kind

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<v Speaker 9>of soft on one side.

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<v Speaker 2>And then how many of them are bad? How many

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<v Speaker 2>of them are bad?

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<v Speaker 10>Two?

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<v Speaker 7>Two?

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<v Speaker 2>So what have you guys been doing? I told you

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<v Speaker 2>you should try to challenge him in bankruptcy because this

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<v Speaker 2>is a different kind of a this is aferent kind

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<v Speaker 2>of a standard. Doc.

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<v Speaker 11>I don't know.

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<v Speaker 2>I wanted to ask Deputy doc about I don't think

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<v Speaker 2>they're like attorney attorneys are supposed to put money in

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<v Speaker 2>a trust and a trust fund. I don't know what

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<v Speaker 2>doctors do. Doc, I mean you probably never took money

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<v Speaker 2>up front when you were delivering babies, did you.

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<v Speaker 9>There's a Colorado revised statute that states that they and

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<v Speaker 9>I don't know the statute number. I was waiting for

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<v Speaker 9>this attorney to secretary to get me a call today

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<v Speaker 9>and tell me what the number is, because I spent

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<v Speaker 9>a half an hour on the phone with him. But

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<v Speaker 9>they're supposed to, Dennis, are supposed to if they take

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<v Speaker 9>money in advance, put it into an account like an

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<v Speaker 9>escrow or whatever.

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<v Speaker 2>Are they Is it like a trust? Is it like

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<v Speaker 2>a trust account?

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<v Speaker 3>Yes?

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<v Speaker 12>Yes, so you could.

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<v Speaker 2>Challenge the bankruptcy, did you, guys? Well, did you write

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<v Speaker 2>to the trustee?

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<v Speaker 9>I wrote to the judge himself because I could not

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<v Speaker 9>afford the ten grand for an attorney self.

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<v Speaker 2>You don't need one, and the trustee represents creditors.

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<v Speaker 9>Judge right, But I wrote to Judge and he saw I.

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<v Speaker 9>I cited four reasons why I didn't think it was

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<v Speaker 9>dischargeable the death. But I've also got fifty nine other

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<v Speaker 9>people that have been affected. We're talking hundreds of thousands

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<v Speaker 9>of dollars.

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<v Speaker 2>Wait a minute, you found fifty nine people?

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<v Speaker 9>Yes, I have a list of people I need to

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<v Speaker 9>get that list on some I know, I know, yes

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<v Speaker 9>you do. I've been trying to get back in touch

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<v Speaker 9>with you, but yeah, this is criminal at this point,

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<v Speaker 9>I believe.

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<v Speaker 2>Of those fifty nine people, let's do some let's do

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<v Speaker 2>some simple math. Of those fifty nine people, did they

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<v Speaker 2>all put money up front?

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<v Speaker 9>Probably fifty percent.

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<v Speaker 2>Of them to about twenty five people.

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<v Speaker 9>I'm going to say, yeah, at least twenty twenty five

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<v Speaker 9>at least how many?

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<v Speaker 2>And what did they put down? Five and ten grand

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<v Speaker 2>or ten grand or what we're talking about a quarter

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<v Speaker 2>million dollars? What did he do with it?

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<v Speaker 9>Well, I've got about one hundred thousand right now in

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<v Speaker 9>only four people. Oh my god, yeah, it's four people.

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<v Speaker 6>And see these other people.

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<v Speaker 9>I found them on Facebook because the net and another

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<v Speaker 9>gal Tiffany, responded to my Yelp review and that's when

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<v Speaker 9>this started, was the first week of July. So I

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00:15:12.720 --> 00:15:15.960
<v Speaker 9>went online and there are That's how I obtained all

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<v Speaker 9>these other names with people that were affected. I'm just

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00:15:19.120 --> 00:15:23.159
<v Speaker 9>having some difficulty getting back, I mean, getting them to respond.

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<v Speaker 9>You know, they don't know me from anybody, and it's

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<v Speaker 9>an online Facebook, you know what I mean, which tells

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00:15:28.440 --> 00:15:30.840
<v Speaker 9>me that there's still hundreds more people out there that

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00:15:30.960 --> 00:15:32.519
<v Speaker 9>he affected, because.

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<v Speaker 2>Don almighty, I mean, it can't be that big. Where

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00:15:34.639 --> 00:15:36.240
<v Speaker 2>is it? Where was this guy located?

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00:15:37.440 --> 00:15:39.759
<v Speaker 9>He was in Greeley and in Fort Collins.

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00:15:39.799 --> 00:15:43.799
<v Speaker 8>He had two offices, Hey, Cassandra, was the money? Were

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00:15:43.879 --> 00:15:47.200
<v Speaker 8>the checks or the money given to him personally or

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<v Speaker 8>to the or to the clinic?

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<v Speaker 2>What would matter? What would matter?

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00:15:51.120 --> 00:15:54.440
<v Speaker 8>Well, because if he's an employee of the clinic, then it's.

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00:15:54.519 --> 00:15:55.840
<v Speaker 9>No, no, no, no, he owned it.

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<v Speaker 8>Okay, Well that's do you know both of them?

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<v Speaker 2>Yeah? But technically they don't let attorneys get at get

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00:16:04.200 --> 00:16:06.000
<v Speaker 2>away with that stuff if they're supposed to have a

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00:16:06.000 --> 00:16:10.919
<v Speaker 2>trust account. But I wasn't sure with doctors if they

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00:16:11.039 --> 00:16:12.879
<v Speaker 2>needed a trust account.

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<v Speaker 9>Supposedly there's a Colorado statute that's with Ron Teinsford here.

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00:16:18.240 --> 00:16:22.200
<v Speaker 2>Did you ever take deposits? Doctor? No? Did you? Do

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00:16:22.240 --> 00:16:24.519
<v Speaker 2>you know anything about doctors that did?

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00:16:24.879 --> 00:16:27.080
<v Speaker 8>I can't imagine what doctors would take a deposit?

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00:16:27.200 --> 00:16:35.600
<v Speaker 2>Chiropractors? What's that? Well, okay, but but I'm wondering if

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00:16:35.600 --> 00:16:37.200
<v Speaker 2>that's covered. I don't know.

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00:16:38.000 --> 00:16:41.399
<v Speaker 8>I can't imagine an taking a deposit for something.

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00:16:42.200 --> 00:16:44.279
<v Speaker 2>Now, listen, I want to make clear I get well,

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00:16:44.399 --> 00:16:47.840
<v Speaker 2>there are all the time. There are doctors. There are

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<v Speaker 2>doctors named Sean Custer dentists, and I want to make

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00:16:54.000 --> 00:16:55.919
<v Speaker 2>sure we're not mixing them up here, man, I.

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00:16:55.879 --> 00:16:58.600
<v Speaker 9>Mean Sean Michael, Sean Michael Custer.

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00:16:59.080 --> 00:17:02.039
<v Speaker 2>And is it Sean s h a w n or

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00:17:02.120 --> 00:17:03.480
<v Speaker 2>is it that is correct?

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00:17:03.600 --> 00:17:07.640
<v Speaker 9>No, it's s h a w N. He's now he's a.

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00:17:07.599 --> 00:17:09.960
<v Speaker 2>Young man with a mustache. Is he a young man

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00:17:10.000 --> 00:17:11.359
<v Speaker 2>with a mustache and a goateee?

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00:17:11.559 --> 00:17:12.640
<v Speaker 6>Oh yeah yeah?

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00:17:12.680 --> 00:17:14.640
<v Speaker 9>Good looking guy, really nice.

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00:17:16.160 --> 00:17:18.880
<v Speaker 2>That's impossible that a good looking guy would rip somebody off.

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00:17:19.480 --> 00:17:20.400
<v Speaker 6>Well he has.

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00:17:20.799 --> 00:17:25.200
<v Speaker 2>I'm just kidding. Where's he practicing? Where's he practicing? Now?

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00:17:26.039 --> 00:17:30.720
<v Speaker 9>He's in Mission, Kansas working for oh hold on a second,

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00:17:31.000 --> 00:17:33.880
<v Speaker 9>Keith and Associates LLC.

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00:17:34.960 --> 00:17:38.839
<v Speaker 6>Okay doc and we yeah, yeah, ahead, go ahead.

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00:17:38.839 --> 00:17:42.039
<v Speaker 9>We even posted a review on that website for Keith

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00:17:42.079 --> 00:17:48.200
<v Speaker 9>and Associates, and they removed it and disallowed any further comments.

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<v Speaker 2>He is now practicing in Mission, Kansas, Okay.

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<v Speaker 6>Keith and Associates at Keith what's the name of that

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00:17:58.960 --> 00:18:03.079
<v Speaker 6>k I E K E I T h Okay.

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<v Speaker 2>So listen, I'm not saying that that dental office has

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00:18:08.279 --> 00:18:10.359
<v Speaker 2>anything to do with him other than they hired him

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00:18:10.480 --> 00:18:12.119
<v Speaker 2>and if he's a good technician.

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<v Speaker 9>He listed it on his bankruptcy that there were various

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00:18:18.000 --> 00:18:22.319
<v Speaker 9>patients as part as being a creditor, but there was

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00:18:22.440 --> 00:18:26.039
<v Speaker 9>no dollar amount on his bankruptcy filing and it doesn't

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<v Speaker 9>say that there is.

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<v Speaker 2>Do they have the trustee listed?

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<v Speaker 9>Yeah, it's Jeffrey Weinman.

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00:18:32.200 --> 00:18:35.319
<v Speaker 2>Oh, Jeff Winman. I wonder if we can get Jeff

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00:18:35.400 --> 00:18:38.000
<v Speaker 2>on the phone. I don't know, it would be wonderful,

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00:18:38.240 --> 00:18:41.400
<v Speaker 2>that would be awesome. He doesn't represent the bank, he

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<v Speaker 2>doesn't represent that guy.

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<v Speaker 9>He represents the people. He represents the creditor.

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<v Speaker 2>Jeff. I know Jeff Wineman from years ago. While the

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00:18:48.400 --> 00:18:52.039
<v Speaker 2>time going though? Is that allowed? Well, all we would

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<v Speaker 2>be asking is what's going on?

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<v Speaker 1>Well? I don't know.

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<v Speaker 13>He said's going on? Will someone come on the air

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<v Speaker 13>and talk about it?

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<v Speaker 2>I don't know. Let's call Jeff. Do you have a

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00:19:02.839 --> 00:19:06.759
<v Speaker 2>number for Jeff? Okay, hold on. Jeff Lineman's a good guy.

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<v Speaker 2>I mean, he's a bankruptcy attorney himself. Kelly, plus the

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00:19:10.079 --> 00:19:11.880
<v Speaker 2>number up and I'll give him a call over the break.

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00:19:12.039 --> 00:19:14.559
<v Speaker 2>Plus he does trustee work. Tell him, I said, Hi, Mark,

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<v Speaker 2>I mean truly, he's a stand up guy, and I

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<v Speaker 2>think you ask him how much he can address on

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<v Speaker 2>this because we're getting contacted by tons of patients and

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00:19:25.440 --> 00:19:29.920
<v Speaker 2>in fact, the list of what fifty nine come on,

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00:19:30.119 --> 00:19:34.559
<v Speaker 2>that's a lot of patients and we're talking hundreds of thousands.

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00:19:34.799 --> 00:19:37.279
<v Speaker 2>Now here's the weird thing about bankruptcy. I want to

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00:19:37.319 --> 00:19:40.839
<v Speaker 2>tell everyone. Here's the weird thing. Mark. Did you know

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00:19:42.640 --> 00:19:48.240
<v Speaker 2>that bankruptcy trustees make money on what they on what

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00:19:48.319 --> 00:19:52.920
<v Speaker 2>they collect from the debtor? Right, absolutely, That's how the

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00:19:52.960 --> 00:19:55.880
<v Speaker 2>majority of their pay comes. Yeah.

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00:19:56.119 --> 00:19:59.200
<v Speaker 13>So in a case, in a bankruptcy case, they generally

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00:19:59.240 --> 00:20:00.880
<v Speaker 13>do other things well of.

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00:20:00.839 --> 00:20:07.000
<v Speaker 2>Course, right, However, if debt is dismissed, now they get

392
00:20:07.000 --> 00:20:09.400
<v Speaker 2>a flat rate first of all, okay, and if it's

393
00:20:09.440 --> 00:20:11.880
<v Speaker 2>a no asset deal they get the flat rate. It's

394
00:20:12.160 --> 00:20:15.200
<v Speaker 2>whatever it is. Maybe I don't even venture to say,

395
00:20:15.240 --> 00:20:17.519
<v Speaker 2>maybe a few granted I don't know they get for agucator.

396
00:20:18.039 --> 00:20:23.680
<v Speaker 2>But then they get a percentage of everything that they settle,

397
00:20:23.759 --> 00:20:28.400
<v Speaker 2>everything that they do. So that's the way they do it.

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00:20:28.519 --> 00:20:32.799
<v Speaker 13>Well, anything they collect into the hopper, if you will,

399
00:20:32.960 --> 00:20:36.839
<v Speaker 13>if it's like a chapter eleven or a thirteen or restructure,

400
00:20:37.519 --> 00:20:40.039
<v Speaker 13>I don't think they get like a percentage of debt

401
00:20:40.079 --> 00:20:41.839
<v Speaker 13>that was written off because there's no money.

402
00:20:42.200 --> 00:20:45.079
<v Speaker 2>No, it's not even real. No, that's what I'm getting at. See,

403
00:20:45.160 --> 00:20:48.599
<v Speaker 2>there is no vested interest for them to discharge debt

404
00:20:49.160 --> 00:20:52.920
<v Speaker 2>and excuse me, dismiss debt for example, or let me

405
00:20:52.920 --> 00:20:55.240
<v Speaker 2>give you an example. If these people want to fight

406
00:20:55.359 --> 00:20:59.559
<v Speaker 2>him for that money, that's literally money the trustee doesn't

407
00:20:59.599 --> 00:21:02.039
<v Speaker 2>get O can't. Why wouldn't they just hire their own

408
00:21:02.079 --> 00:21:05.960
<v Speaker 2>attorney and do an adversary hearing? Well, she said they can't.

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00:21:06.079 --> 00:21:08.519
<v Speaker 2>She can't afford it, but they certainly can together. But

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00:21:08.640 --> 00:21:12.039
<v Speaker 2>see here's the problem. Well, I don't know they're exactly

411
00:21:12.079 --> 00:21:14.279
<v Speaker 2>what you do if you went to if he went

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00:21:14.319 --> 00:21:17.599
<v Speaker 2>to Vegas and the money's gone, then you don't get paid.

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<v Speaker 13>That's absolutely right. But then it's not discharged and he

414
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<v Speaker 13>might still owe it. Yeah, but what good is that

415
00:21:23.799 --> 00:21:24.640
<v Speaker 13>unless he hits the lot?

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<v Speaker 2>He just said. He seems like a younger guy.

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<v Speaker 13>I mean, he's a dentist or doctor unless he's gonna

418
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<v Speaker 13>complete need.

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<v Speaker 2>To look into this. Yeah, So put up Wineman's number.

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<v Speaker 2>Mark's gonna call. I need her last name up too,

421
00:21:36.680 --> 00:21:38.839
<v Speaker 2>all right, three oh three seven to one three talk

422
00:21:38.920 --> 00:21:47.640
<v Speaker 2>more right after this go with a sure thing Denver's

423
00:21:47.680 --> 00:21:50.599
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424
00:21:50.640 --> 00:21:57.119
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425
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00:22:01.079 --> 00:22:04.000
<v Speaker 2>your coverage at dozens of insurance companies find out now

427
00:22:04.079 --> 00:22:06.599
<v Speaker 2>three all three seven seven to one help. You'll think

428
00:22:06.599 --> 00:22:09.160
<v Speaker 2>you're his only customer when you choose Frank durand the

429
00:22:09.240 --> 00:22:11.880
<v Speaker 2>real estate Man dot com to list your home with

430
00:22:12.000 --> 00:22:21.920
<v Speaker 2>Remax Alliance three all three nine two zero sixteen twenty two. Hi,

431
00:22:22.799 --> 00:22:26.000
<v Speaker 2>Hi Tom Martino here three oh three seven one three

432
00:22:26.079 --> 00:22:30.240
<v Speaker 2>talk seven one three A two five five. Let's uh

433
00:22:30.480 --> 00:22:34.759
<v Speaker 2>see what's on your mind today? This dentist thing man,

434
00:22:35.319 --> 00:22:39.039
<v Speaker 2>this guy could have a million dollars. I mean, who

435
00:22:39.039 --> 00:22:41.960
<v Speaker 2>knows he could have five hundred thousand. I mean, how's

436
00:22:42.000 --> 00:22:42.799
<v Speaker 2>that stuff happen?

437
00:22:42.839 --> 00:22:43.000
<v Speaker 10>Now?

438
00:22:43.079 --> 00:22:45.240
<v Speaker 2>Jay has a comment. I want to take that real quick.

439
00:22:45.319 --> 00:22:49.920
<v Speaker 2>Jay has a comment on that car issue. And that's

440
00:22:49.960 --> 00:22:53.599
<v Speaker 2>the one where the guy bought the car U up

441
00:22:53.599 --> 00:23:00.440
<v Speaker 2>in I don't Greeley or whatever, and anyway for Fort Morgan. Anyway,

442
00:23:00.559 --> 00:23:04.400
<v Speaker 2>he bought it from CORF Fort Morgan. And he can't

443
00:23:04.599 --> 00:23:08.359
<v Speaker 2>seem to get it fixed, although technically he bought it

444
00:23:08.400 --> 00:23:11.319
<v Speaker 2>as is, but once they start fixing it, they almost

445
00:23:11.319 --> 00:23:14.519
<v Speaker 2>have an obligation. I think, what's going on? What is

446
00:23:14.519 --> 00:23:15.640
<v Speaker 2>your comment on this deal?

447
00:23:17.039 --> 00:23:19.799
<v Speaker 10>Okay, actually a couple of things. One's a comment, one's

448
00:23:19.799 --> 00:23:23.640
<v Speaker 10>a question for you. First, it's not hard to diagnose

449
00:23:23.680 --> 00:23:25.960
<v Speaker 10>what's wrong. It's whether it's worth fixer or not. So

450
00:23:26.039 --> 00:23:28.160
<v Speaker 10>they're stringing him along. I think they know damn well

451
00:23:28.240 --> 00:23:31.359
<v Speaker 10>what's wrong by now. So the other thing I have, and.

452
00:23:31.359 --> 00:23:33.480
<v Speaker 2>They don't want to fix it because it's too expensive.

453
00:23:33.519 --> 00:23:35.599
<v Speaker 10>Maybe that's what I'm thinking.

454
00:23:36.319 --> 00:23:38.319
<v Speaker 2>What do you think ahead gas get what would what

455
00:23:38.400 --> 00:23:40.480
<v Speaker 2>a head gas it cost for them to do?

456
00:23:41.319 --> 00:23:42.920
<v Speaker 10>Yeah, if it's a V six and you have to

457
00:23:43.000 --> 00:23:46.200
<v Speaker 10>pull the whole thing apart and do crazy timing change

458
00:23:46.319 --> 00:23:48.880
<v Speaker 10>and I don't know, I didn't catch kind of carlows.

459
00:23:48.960 --> 00:23:51.079
<v Speaker 10>Some of them. You have to take the motor out

460
00:23:51.119 --> 00:23:53.559
<v Speaker 10>to do them because the like the four liter Ford

461
00:23:53.960 --> 00:23:56.720
<v Speaker 10>has timing change front and rear, and they're just a nightmare.

462
00:23:56.880 --> 00:23:57.559
<v Speaker 8>So it's not worth it.

463
00:23:58.279 --> 00:24:02.160
<v Speaker 2>Mark it Day is our unofficial deputy. He's not official,

464
00:24:02.200 --> 00:24:04.799
<v Speaker 2>but he calls in quite often. That's what I'm calling you,

465
00:24:04.839 --> 00:24:07.559
<v Speaker 2>our unofficial deputy anyway, go ahead, right on.

466
00:24:07.880 --> 00:24:10.720
<v Speaker 10>So I have a question about a car deal. You know,

467
00:24:10.799 --> 00:24:12.920
<v Speaker 10>if you buy a car and it's not sold to

468
00:24:12.960 --> 00:24:16.359
<v Speaker 10>you as a toe away, do you not have a

469
00:24:16.400 --> 00:24:22.000
<v Speaker 10>certain reasonable expectation that that car runs, drives and is safe.

470
00:24:22.240 --> 00:24:25.960
<v Speaker 2>Well, hold on, Okay, there's two things. If it's sold

471
00:24:26.000 --> 00:24:29.359
<v Speaker 2>into an emissions area. If it's sold into an emissions area,

472
00:24:29.400 --> 00:24:32.640
<v Speaker 2>has to pass emissions. If if it's not a toweway,

473
00:24:32.640 --> 00:24:37.920
<v Speaker 2>then second thing is you have certain safety things only

474
00:24:38.240 --> 00:24:39.400
<v Speaker 2>not that it runs.

475
00:24:41.160 --> 00:24:43.440
<v Speaker 10>Perry doesn't run. They can't sell it because it won't

476
00:24:43.440 --> 00:24:44.240
<v Speaker 10>pass emissions.

477
00:24:45.039 --> 00:24:47.920
<v Speaker 2>No, but then they don't sell it. But if they

478
00:24:48.000 --> 00:24:49.799
<v Speaker 2>sell it, it has to pass.

479
00:24:49.599 --> 00:24:52.079
<v Speaker 10>Emissions as a running driving car.

480
00:24:53.319 --> 00:24:56.880
<v Speaker 2>Yeah, but there are plenty of lemons they Okay, go ahead,

481
00:24:57.319 --> 00:24:57.880
<v Speaker 2>make the case.

482
00:24:58.079 --> 00:25:00.799
<v Speaker 10>Think in court, you could make the ca that you

483
00:25:00.920 --> 00:25:06.279
<v Speaker 10>have a reasonable expectation that the thing runs and drives, stops.

484
00:25:06.519 --> 00:25:12.599
<v Speaker 2>Steers okay, yes, steers, yes, steers, yes it stops. Yes.

485
00:25:12.880 --> 00:25:16.319
<v Speaker 2>You see there's a there's a there's a fine line here, okay,

486
00:25:16.640 --> 00:25:22.920
<v Speaker 2>between as is and as necessary. The law only governs

487
00:25:23.000 --> 00:25:27.720
<v Speaker 2>the emissions, and then it governs basic safety. And you

488
00:25:27.799 --> 00:25:32.599
<v Speaker 2>will be shocked at what basic safety is. So it

489
00:25:33.160 --> 00:25:36.759
<v Speaker 2>really gets complicated. But I know what you're saying. You're

490
00:25:36.839 --> 00:25:39.839
<v Speaker 2>not completely off base.

491
00:25:40.960 --> 00:25:42.640
<v Speaker 10>You know, I think you could get a judge to

492
00:25:42.680 --> 00:25:45.799
<v Speaker 10>go on your side if you convinced him. Judges do

493
00:25:45.920 --> 00:25:48.519
<v Speaker 10>all kinds of crazy things. You're right, you're right, Just

494
00:25:48.680 --> 00:25:50.599
<v Speaker 10>use good reason you're right.

495
00:25:52.200 --> 00:25:53.119
<v Speaker 2>I don't know.

496
00:25:53.160 --> 00:25:54.839
<v Speaker 10>I mean, I really think that should be tried.

497
00:25:56.160 --> 00:26:00.240
<v Speaker 2>But I wonder what the law actually does say. You know,

498
00:26:00.319 --> 00:26:04.279
<v Speaker 2>it was Norris who used to have SOS inspections. Norris

499
00:26:04.359 --> 00:26:07.240
<v Speaker 2>was the one that really was a bugaboo on this

500
00:26:08.200 --> 00:26:10.519
<v Speaker 2>and he said to us, Tom, you know you don't

501
00:26:10.599 --> 00:26:14.319
<v Speaker 2>understand this, but they really do have an obligation for safety.

502
00:26:14.400 --> 00:26:16.920
<v Speaker 2>There's never any teeth in the law though who cares.

503
00:26:17.000 --> 00:26:19.519
<v Speaker 13>It's like the hospital's supposed to tell you how much

504
00:26:19.559 --> 00:26:22.000
<v Speaker 13>everything is, but they don't, and nothing happens.

505
00:26:22.039 --> 00:26:24.799
<v Speaker 2>All that that law is the most court for it,

506
00:26:24.839 --> 00:26:27.920
<v Speaker 2>then fair enough you have to go to court for it.

507
00:26:28.759 --> 00:26:31.799
<v Speaker 2>But that's the point J. That's the point J was making.

508
00:26:32.599 --> 00:26:34.480
<v Speaker 2>But Jay, you still have to have law on your side.

509
00:26:34.519 --> 00:26:38.359
<v Speaker 2>But Jay is saying, he just he's hoping the course

510
00:26:38.680 --> 00:26:41.160
<v Speaker 2>of equity would be reasonable and maybe say, you know what,

511
00:26:42.079 --> 00:26:45.160
<v Speaker 2>even though it's as is you're right, but it's truly

512
00:26:45.240 --> 00:26:46.240
<v Speaker 2>not as I mean.

513
00:26:46.400 --> 00:26:48.559
<v Speaker 13>Sorry, I missed what the problem with the car was.

514
00:26:48.599 --> 00:26:49.519
<v Speaker 13>I missed the first call.

515
00:26:49.559 --> 00:26:54.839
<v Speaker 2>Today it's the head gasket or something. It overhead. That's

516
00:26:54.880 --> 00:26:57.920
<v Speaker 2>not that's not a safety issue, right, that's right.

517
00:26:58.160 --> 00:27:00.200
<v Speaker 10>It's a reasonable expectation that it.

518
00:27:00.559 --> 00:27:03.640
<v Speaker 13>I I agree. I don't know if I'm agreeing with

519
00:27:03.720 --> 00:27:05.759
<v Speaker 13>Tom or not because I don't. Once again, I didn't

520
00:27:05.759 --> 00:27:08.440
<v Speaker 13>hear the call. But if they sold it as is

521
00:27:08.599 --> 00:27:11.359
<v Speaker 13>and it's a head gasket issue, I don't think that's

522
00:27:11.440 --> 00:27:12.799
<v Speaker 13>right in the world.

523
00:27:13.000 --> 00:27:15.279
<v Speaker 2>That's right. You give it to him, that's right. That's

524
00:27:15.359 --> 00:27:21.759
<v Speaker 2>right with him, and helped him, remember that hold on Mark,

525
00:27:21.920 --> 00:27:24.200
<v Speaker 2>but never did pass emissions though.

526
00:27:24.440 --> 00:27:29.319
<v Speaker 13>That's over that's something that's something big time. But if

527
00:27:29.359 --> 00:27:31.400
<v Speaker 13>we just go back to what he's saying, what Jay's

528
00:27:31.440 --> 00:27:34.079
<v Speaker 13>saying on the head gasket, No, j how do we

529
00:27:34.160 --> 00:27:35.319
<v Speaker 13>know they didn't overheat it?

530
00:27:36.920 --> 00:27:38.240
<v Speaker 10>He's never he wasn't.

531
00:27:38.759 --> 00:27:43.000
<v Speaker 2>He never took possession, Mark, he never took possession. They

532
00:27:43.039 --> 00:27:46.680
<v Speaker 2>tried to fix the air conditioner. Then then when on

533
00:27:46.720 --> 00:27:49.759
<v Speaker 2>the way back to delivering it to him, it overheated.

534
00:27:50.200 --> 00:27:53.440
<v Speaker 2>He did take possession a few times, he did, and

535
00:27:53.559 --> 00:27:57.839
<v Speaker 2>it it it kept overheating and they kept trying to

536
00:27:57.880 --> 00:28:00.279
<v Speaker 2>fix it. But what we did, what we did not

537
00:28:00.400 --> 00:28:03.000
<v Speaker 2>ask him? Though, what we did not ask him did

538
00:28:03.039 --> 00:28:06.960
<v Speaker 2>it fail emissions? Because as crazy as this sounds, he

539
00:28:07.000 --> 00:28:09.400
<v Speaker 2>only had a few days to get emissions done. So

540
00:28:09.480 --> 00:28:11.359
<v Speaker 2>I want to ask him. Can we call him back?

541
00:28:11.440 --> 00:28:14.119
<v Speaker 2>I want to know if he and who was the

542
00:28:14.160 --> 00:28:17.119
<v Speaker 2>dealership or was it an individual Tom?

543
00:28:17.599 --> 00:28:18.920
<v Speaker 8>I was going to call him and get all this

544
00:28:18.960 --> 00:28:20.160
<v Speaker 8>stuff at the break.

545
00:28:20.599 --> 00:28:24.599
<v Speaker 2>The dealership Marcus Corf Chrysler in Fort Morgan. See, I'm

546
00:28:24.640 --> 00:28:26.880
<v Speaker 2>not even sure it was sold into an emissions area.

547
00:28:27.400 --> 00:28:30.039
<v Speaker 13>Well that's another thing right there, but free I'm just

548
00:28:30.079 --> 00:28:30.880
<v Speaker 13>talking about.

549
00:28:30.599 --> 00:28:31.960
<v Speaker 2>The head gasket issue.

550
00:28:32.160 --> 00:28:36.000
<v Speaker 13>I don't think anybody in the world why would we

551
00:28:36.119 --> 00:28:39.000
<v Speaker 13>have an as his clause on anything then, I mean,

552
00:28:39.039 --> 00:28:42.400
<v Speaker 13>it would be ridiculous to start picking apart as is.

553
00:28:43.319 --> 00:28:45.759
<v Speaker 8>And Tom didn't he drive it until it overheated?

554
00:28:49.160 --> 00:28:53.480
<v Speaker 2>No, overheated before he was delivered. Then they fixed it.

555
00:28:53.519 --> 00:28:55.720
<v Speaker 2>Then he took it back and overheated right away, right,

556
00:28:55.880 --> 00:28:56.240
<v Speaker 2>But he.

557
00:28:56.319 --> 00:28:59.759
<v Speaker 8>Drove it until it overheated. So he did take possession?

558
00:29:00.359 --> 00:29:03.559
<v Speaker 2>No he did? Yeah, well possessions, But what difference does

559
00:29:03.599 --> 00:29:05.039
<v Speaker 2>that make, Doc coll.

560
00:29:04.680 --> 00:29:06.240
<v Speaker 8>Because you said he never took possession.

561
00:29:06.240 --> 00:29:07.880
<v Speaker 2>You know what I mean is he never really had

562
00:29:07.920 --> 00:29:10.599
<v Speaker 2>the car. He never really had it. I mean it

563
00:29:10.680 --> 00:29:14.400
<v Speaker 2>was like he kept taking it back right away. Let's

564
00:29:14.400 --> 00:29:17.039
<v Speaker 2>take this break. I'm Tom Martinez three seven one three

565
00:29:17.079 --> 00:29:19.839
<v Speaker 2>talks seven we three A two five five. Dan mackenzie

566
00:29:19.880 --> 00:29:23.640
<v Speaker 2>is an estate planning attorney that everyone needs. Everyone needs

567
00:29:23.680 --> 00:29:26.880
<v Speaker 2>an estate planning attorney at some time. He does things

568
00:29:27.240 --> 00:29:30.799
<v Speaker 2>really in a cool way. He has creative ways to

569
00:29:30.839 --> 00:29:32.839
<v Speaker 2>do a poor man's trust I call it for an

570
00:29:33.119 --> 00:29:36.000
<v Speaker 2>LLC to carry things that survived death. He can also

571
00:29:36.039 --> 00:29:39.480
<v Speaker 2>do conventional trusts and wills and all kinds of stuff.

572
00:29:39.680 --> 00:29:42.559
<v Speaker 2>The important thing is you talk to him and you

573
00:29:42.640 --> 00:29:47.119
<v Speaker 2>get this personalized attention. Mackenzie law. I've known him now

574
00:29:47.160 --> 00:29:51.119
<v Speaker 2>for a long time. Eight three three co plans eight

575
00:29:51.160 --> 00:30:00.559
<v Speaker 2>three three co plans Go with a sure thing Denver's

576
00:30:00.640 --> 00:30:03.519
<v Speaker 2>Best roofer Excel Roofing dot com. You don't pay a

577
00:30:03.599 --> 00:30:09.720
<v Speaker 2>cent until you're content. Time for an insurance check up

578
00:30:09.799 --> 00:30:13.880
<v Speaker 2>free no obligation comparison call Compass Insurance paying too much

579
00:30:14.000 --> 00:30:16.960
<v Speaker 2>your coverage at dozens of insurance companies find out now

580
00:30:17.039 --> 00:30:19.519
<v Speaker 2>three oh three seven seven to one help. You'll think

581
00:30:19.559 --> 00:30:22.160
<v Speaker 2>you're his only customer when you choose Frank durand the

582
00:30:22.200 --> 00:30:24.839
<v Speaker 2>real estate man dot Com to list your home with

583
00:30:24.960 --> 00:30:28.519
<v Speaker 2>Remax Alliance three oh three nine two zero sixteen twenty two.

584
00:30:32.920 --> 00:30:36.720
<v Speaker 2>Hi Tom Martino here, three oh three seven one three

585
00:30:36.799 --> 00:30:41.400
<v Speaker 2>talk three all three seven one three eight two five five. Okay,

586
00:30:43.279 --> 00:30:45.839
<v Speaker 2>we have uh, we we have a call in to

587
00:30:45.960 --> 00:30:49.160
<v Speaker 2>Jeff Wineman, the trustee him. We'll probably hear back from him.

588
00:30:49.200 --> 00:30:52.640
<v Speaker 13>And I did find that Colorado revised statute that talks

589
00:30:52.680 --> 00:30:53.799
<v Speaker 13>about selling vehicles.

590
00:30:54.440 --> 00:30:57.359
<v Speaker 2>Does it talk about selling mark or operating? What does

591
00:30:57.400 --> 00:30:57.759
<v Speaker 2>it say?

592
00:30:58.319 --> 00:31:02.119
<v Speaker 13>It talks about both, just in different sections. Let me

593
00:31:02.160 --> 00:31:03.000
<v Speaker 13>find the one about but.

594
00:31:03.319 --> 00:31:06.119
<v Speaker 2>Okay, well, I want to take Joe. But after a break,

595
00:31:06.200 --> 00:31:08.359
<v Speaker 2>after the break, I want to know, though, can you

596
00:31:08.440 --> 00:31:11.279
<v Speaker 2>interpret those in any way, shape or form that the

597
00:31:11.400 --> 00:31:14.599
<v Speaker 2>seller has to make sure that it passes those things?

598
00:31:14.759 --> 00:31:20.519
<v Speaker 2>Because I'm finding different I'm not finding anything that supports that, Yes,

599
00:31:20.599 --> 00:31:23.680
<v Speaker 2>you have to have certain safety items to operate.

600
00:31:24.279 --> 00:31:26.920
<v Speaker 13>It's real quick, it's real quick. In the statute, I'll

601
00:31:26.920 --> 00:31:29.480
<v Speaker 13>give you the statue on the break. No person shall

602
00:31:29.559 --> 00:31:32.920
<v Speaker 13>sell any motor vehicle for a highway use unless the

603
00:31:33.000 --> 00:31:36.559
<v Speaker 13>vehicle is equipped with tires that are in compliance with

604
00:31:36.680 --> 00:31:37.920
<v Speaker 13>sub sections.

605
00:31:37.480 --> 00:31:38.400
<v Speaker 2>Blah blah blah.

606
00:31:38.440 --> 00:31:41.359
<v Speaker 13>So right there, it's talking about a very specific item.

607
00:31:41.599 --> 00:31:44.680
<v Speaker 2>What's CRS is it? What's the number? It is? Forty

608
00:31:44.720 --> 00:31:50.400
<v Speaker 2>two dash four dash two three five. Okay, thank you,

609
00:31:50.880 --> 00:31:52.559
<v Speaker 2>we'll do that after break. I want to take real

610
00:31:52.599 --> 00:31:54.799
<v Speaker 2>quick here, Joe, and then Joe we can continue you

611
00:31:54.839 --> 00:31:57.359
<v Speaker 2>if we run out of time. What's going on? Joe?

612
00:31:57.880 --> 00:32:01.680
<v Speaker 7>Hi, Tom, I'm talking for my daughter. Yeah, and she is.

613
00:32:03.039 --> 00:32:05.599
<v Speaker 7>She resigned from a company that ows are fifteen dollars

614
00:32:06.279 --> 00:32:09.440
<v Speaker 7>and there's butterline harassment that come into her house because

615
00:32:09.480 --> 00:32:13.079
<v Speaker 7>she has equipment that she was working from home that

616
00:32:13.160 --> 00:32:15.559
<v Speaker 7>she needs to return to him, but she's afraid to

617
00:32:15.599 --> 00:32:18.759
<v Speaker 7>give him the equipment because she's feeling that they're not going.

618
00:32:18.759 --> 00:32:19.200
<v Speaker 10>To pay her.

619
00:32:19.960 --> 00:32:22.400
<v Speaker 2>Well, that's not that's not her to do. That's not

620
00:32:22.480 --> 00:32:26.799
<v Speaker 2>hers to do. She can't take technically the law into

621
00:32:26.839 --> 00:32:30.759
<v Speaker 2>her own hands. And is she W two or I'm sorry,

622
00:32:30.920 --> 00:32:31.920
<v Speaker 2>W nine?

623
00:32:33.200 --> 00:32:34.400
<v Speaker 7>No, she's not two.

624
00:32:34.400 --> 00:32:35.559
<v Speaker 2>Why wouldn't it be W two?

625
00:32:35.599 --> 00:32:37.640
<v Speaker 13>Mark, I'm sorry, I just I thought I got it wrong.

626
00:32:37.680 --> 00:32:40.240
<v Speaker 13>But a W two compared to an independent contractor?

627
00:32:40.319 --> 00:32:44.200
<v Speaker 7>Yeah, yeah, So she's working for the medicals to play

628
00:32:44.200 --> 00:32:45.720
<v Speaker 7>office from home.

629
00:32:47.519 --> 00:32:51.880
<v Speaker 2>Okay, So bottom line here, in my opinion is that

630
00:32:52.480 --> 00:32:57.240
<v Speaker 2>you have is that she can't offset. That's called offsetting.

631
00:32:58.240 --> 00:33:02.039
<v Speaker 2>She's not allowed to technically can't just take matters into

632
00:33:02.039 --> 00:33:06.119
<v Speaker 2>her own hands and say, uh, you know, and she

633
00:33:06.240 --> 00:33:07.039
<v Speaker 2>can't say I'm going.

634
00:33:06.960 --> 00:33:09.119
<v Speaker 13>To keep this until you do this. But she should

635
00:33:09.200 --> 00:33:11.960
<v Speaker 13>make one call. I mean, if did they terminate her.

636
00:33:13.279 --> 00:33:16.319
<v Speaker 7>No, they they offer to terminate her, but only if

637
00:33:16.359 --> 00:33:19.720
<v Speaker 7>she stuck around in until they found a new person,

638
00:33:19.759 --> 00:33:20.880
<v Speaker 7>and then they would terminate her.

639
00:33:20.880 --> 00:33:24.359
<v Speaker 13>So she didn't regardless, whenever her normal payday is, they've

640
00:33:24.440 --> 00:33:26.240
<v Speaker 13>got they've got to come up with it. If they

641
00:33:26.279 --> 00:33:27.839
<v Speaker 13>fired her, they would have had to do it in

642
00:33:27.920 --> 00:33:30.079
<v Speaker 13>seventy two hours.

643
00:33:30.200 --> 00:33:32.519
<v Speaker 7>Right, and I think she'd already passed her pay day.

644
00:33:32.680 --> 00:33:34.960
<v Speaker 7>So I think that's the reason why she's hanging on.

645
00:33:35.119 --> 00:33:36.559
<v Speaker 2>That's a labor board issue.

646
00:33:37.400 --> 00:33:40.680
<v Speaker 7>Yeah, she did followed a dispute with the Apartment of Labors,

647
00:33:40.720 --> 00:33:42.519
<v Speaker 7>so he's kind of waiting to hear back from them.

648
00:33:42.799 --> 00:33:45.880
<v Speaker 2>All right, hold on, we got more coming up on

649
00:33:45.920 --> 00:33:48.279
<v Speaker 2>the Troubleshooter Show three o three, seven to one to

650
00:33:48.279 --> 00:33:55.559
<v Speaker 2>three Talker three oh three, Martine go with a sure

651
00:33:55.640 --> 00:33:59.079
<v Speaker 2>thing Denver's best rufer excel roofing dot Com. You don't

652
00:33:59.119 --> 00:34:05.119
<v Speaker 2>pay a cent until you're contenth time for an insurance

653
00:34:05.200 --> 00:34:09.360
<v Speaker 2>check up free, no obligation comparison call Compass Insurance paying

654
00:34:09.360 --> 00:34:12.400
<v Speaker 2>too much your coverage at dozens of insurance companies find

655
00:34:12.440 --> 00:34:15.159
<v Speaker 2>out now three oh three seven seven one help. You'll

656
00:34:15.199 --> 00:34:17.960
<v Speaker 2>think you're his only customer when you choose Frank durand

657
00:34:17.960 --> 00:34:20.400
<v Speaker 2>the real estate Man dot com to list your home

658
00:34:20.599 --> 00:34:23.760
<v Speaker 2>with Remax Alliance three oh three nine two zero sixteen

659
00:34:23.840 --> 00:34:30.920
<v Speaker 2>twenty two rip of.

660
00:34:32.679 --> 00:34:39.039
<v Speaker 1>News. You needed that so you don't have run anxious

661
00:34:39.119 --> 00:34:40.360
<v Speaker 1>as fast as you can.

662
00:34:41.239 --> 00:34:47.280
<v Speaker 13>Shooter's gonna help come Man six is the Troubleshooter Show.

663
00:34:47.880 --> 00:34:54.079
<v Speaker 2>No Tom Martino, Hi, Tom Martino, your troubleshooter. Welcome to

664
00:34:54.119 --> 00:34:57.440
<v Speaker 2>the show. Three oh three seven one three Talk seven

665
00:34:57.519 --> 00:35:00.239
<v Speaker 2>one three eight two five five. How can we help you?

666
00:35:00.960 --> 00:35:03.239
<v Speaker 2>We want to try any way we can. All you

667
00:35:03.320 --> 00:35:05.239
<v Speaker 2>have to do is give us a call at three

668
00:35:05.320 --> 00:35:07.440
<v Speaker 2>O three seven one three talks seven to one three

669
00:35:08.000 --> 00:35:10.519
<v Speaker 2>eight two five five. This hour brought to you by

670
00:35:10.519 --> 00:35:13.400
<v Speaker 2>Frank durand the real Estateman dot com. You need to

671
00:35:13.400 --> 00:35:15.840
<v Speaker 2>know in this market, man? Is it a flexy market?

672
00:35:15.880 --> 00:35:18.760
<v Speaker 2>Is that a Is that a word? Fluxy? Flexible? Flexy?

673
00:35:19.519 --> 00:35:20.719
<v Speaker 2>Uh turmoil.

674
00:35:20.960 --> 00:35:21.079
<v Speaker 7>Uh.

675
00:35:21.159 --> 00:35:24.639
<v Speaker 2>Anyway, prices are all over the place. Frank can predict

676
00:35:24.960 --> 00:35:26.920
<v Speaker 2>with an almost certainty what he can sell a house

677
00:35:26.920 --> 00:35:30.119
<v Speaker 2>for because he has such great experience. Frank arand the

678
00:35:30.159 --> 00:35:32.440
<v Speaker 2>real estate man dot com, free of charge and obligation.

679
00:35:32.800 --> 00:35:35.079
<v Speaker 2>Find out what your house will sell for, really, what

680
00:35:35.199 --> 00:35:37.079
<v Speaker 2>you'll net, what you can buy three oh three nine

681
00:35:37.159 --> 00:35:41.639
<v Speaker 2>two zero sixteen twenty two. Frankarande, real estate Man dot Com. Okay,

682
00:35:41.840 --> 00:35:47.159
<v Speaker 2>back to the phones. Joe's daughter, let's talk about Joe's daughter. Hey, Joe,

683
00:35:47.159 --> 00:35:47.840
<v Speaker 2>what's happening.

684
00:35:50.159 --> 00:35:53.000
<v Speaker 7>Yes, but daughter's old fifteen hundred dollars, so she has

685
00:35:53.039 --> 00:35:54.320
<v Speaker 7>to return the equipment.

686
00:35:54.400 --> 00:35:58.119
<v Speaker 2>But now you're saying she's withholding the equipment because she

687
00:35:58.199 --> 00:36:03.480
<v Speaker 2>doesn't think they'll pay exactly. That's called off that's called offsetting.

688
00:36:03.880 --> 00:36:08.360
<v Speaker 2>Now they can offset. They can offset. They're allowed in

689
00:36:08.480 --> 00:36:13.159
<v Speaker 2>the law to withhold payment until she returns the stuff. Okay,

690
00:36:14.119 --> 00:36:17.480
<v Speaker 2>So it doesn't the law and I looked it up

691
00:36:17.559 --> 00:36:19.760
<v Speaker 2>does not. And I'm not giving you legal advice now,

692
00:36:19.920 --> 00:36:23.039
<v Speaker 2>like what to do. But I'm saying from what I

693
00:36:23.159 --> 00:36:26.440
<v Speaker 2>am reading, I would interpret this for myself, to me

694
00:36:27.239 --> 00:36:29.199
<v Speaker 2>that if I don't return stuff, they're not going to

695
00:36:29.239 --> 00:36:31.480
<v Speaker 2>pay me. If I do return stuff, they have no

696
00:36:31.599 --> 00:36:33.719
<v Speaker 2>reason not to pay me. So I'll tell you a reason.

697
00:36:33.920 --> 00:36:36.639
<v Speaker 13>When I had employees at one of my Goodyear stores,

698
00:36:36.719 --> 00:36:38.440
<v Speaker 13>or all of the good Year stores for that matter,

699
00:36:38.800 --> 00:36:42.559
<v Speaker 13>if their uniforms weren't returned, they wouldn't get a paycheck,

700
00:36:42.679 --> 00:36:46.119
<v Speaker 13>or I would deduct whatever they were holding period. End

701
00:36:46.159 --> 00:36:48.119
<v Speaker 13>of story. But all of that was spelled out in

702
00:36:48.159 --> 00:36:51.159
<v Speaker 13>our employee handbook. I would assume she probably has an

703
00:36:51.199 --> 00:36:54.320
<v Speaker 13>employee handbook that talks about company property as well.

704
00:36:56.199 --> 00:36:58.400
<v Speaker 7>I don't know I can have a check, but yeah,

705
00:36:58.400 --> 00:37:01.400
<v Speaker 7>I'll just advise her to return the equipment and then

706
00:37:01.800 --> 00:37:02.480
<v Speaker 7>we'll go from there.

707
00:37:03.239 --> 00:37:05.519
<v Speaker 8>I'm just choose what makes you think they won't pay her.

708
00:37:07.000 --> 00:37:11.639
<v Speaker 7>Because she was working off the books and she didn't

709
00:37:11.639 --> 00:37:13.159
<v Speaker 7>get paid for it, and she was trying to do.

710
00:37:13.320 --> 00:37:15.519
<v Speaker 2>Hold on, hold on, hold on. This is a problem.

711
00:37:15.880 --> 00:37:17.760
<v Speaker 2>So let's let's analyze that. What do you mean off

712
00:37:17.800 --> 00:37:18.159
<v Speaker 2>the books?

713
00:37:18.800 --> 00:37:21.960
<v Speaker 7>She was working weekends and she doesn't work weekends, so she.

714
00:37:21.960 --> 00:37:25.519
<v Speaker 2>Wait, wait, wait, but wait was she only working weekends

715
00:37:25.679 --> 00:37:28.360
<v Speaker 2>or how how is she working for this company?

716
00:37:29.519 --> 00:37:33.159
<v Speaker 7>She was working from home, I believe, regular eight hours.

717
00:37:32.960 --> 00:37:36.880
<v Speaker 2>A day every Monday through Friday, Monday.

718
00:37:36.599 --> 00:37:38.719
<v Speaker 7>Through Friday, and there were somedays she would have to

719
00:37:38.800 --> 00:37:42.000
<v Speaker 7>take off, you know, doctor's appointments for whatever. So to

720
00:37:42.079 --> 00:37:43.719
<v Speaker 7>make up for the work, she would work on a

721
00:37:44.320 --> 00:37:45.679
<v Speaker 7>Saturday or a Sunday.

722
00:37:46.119 --> 00:37:48.159
<v Speaker 2>And did they acknowledge that she made up for it?

723
00:37:50.440 --> 00:37:54.159
<v Speaker 2>They did, they did. But so the amount old? Let

724
00:37:54.199 --> 00:37:56.599
<v Speaker 2>me let me just get this, the amount old is

725
00:37:56.719 --> 00:37:59.559
<v Speaker 2>not in dispute or is is it the amount old?

726
00:37:59.760 --> 00:38:01.320
<v Speaker 2>Or is whether they want to pay her or not.

727
00:38:01.519 --> 00:38:02.480
<v Speaker 2>There's a big difference.

728
00:38:04.639 --> 00:38:06.639
<v Speaker 7>It's it's whether or not she's gonna get paid.

729
00:38:06.880 --> 00:38:09.480
<v Speaker 2>So it's not the amount. Oh, they all agree she's

730
00:38:09.519 --> 00:38:13.840
<v Speaker 2>owed a certain amount. Correct, Okay, Then whether she works

731
00:38:13.880 --> 00:38:16.039
<v Speaker 2>weekends or on the off of the books, what difference

732
00:38:16.039 --> 00:38:17.519
<v Speaker 2>does that make? Why was that brought up.

733
00:38:19.559 --> 00:38:23.400
<v Speaker 7>Only because she was having a hard time collecting pay

734
00:38:23.480 --> 00:38:23.639
<v Speaker 7>on that?

735
00:38:24.639 --> 00:38:27.559
<v Speaker 2>Well, you just told me there was no dispute on

736
00:38:27.719 --> 00:38:32.159
<v Speaker 2>what was out so in the past, go ahead, there was.

737
00:38:32.519 --> 00:38:34.840
<v Speaker 7>There's no dispute on what is all for her working

738
00:38:35.239 --> 00:38:38.199
<v Speaker 7>Monday through Friday. But when it came to the weekends,

739
00:38:38.480 --> 00:38:38.920
<v Speaker 7>that's when.

740
00:38:39.519 --> 00:38:41.760
<v Speaker 2>Yeah, But if she if she was making up for

741
00:38:41.880 --> 00:38:45.159
<v Speaker 2>a Friday she took off, there would be no extra money.

742
00:38:45.280 --> 00:38:47.360
<v Speaker 2>Is that right or wrong? No?

743
00:38:47.480 --> 00:38:48.559
<v Speaker 7>There would be extra money.

744
00:38:48.639 --> 00:38:52.719
<v Speaker 2>Yeah, why why why would there be extra money? If

745
00:38:52.760 --> 00:38:54.559
<v Speaker 2>I took a day off and made up for it,

746
00:38:54.880 --> 00:38:56.320
<v Speaker 2>Why would there be extra money?

747
00:38:56.400 --> 00:38:59.920
<v Speaker 7>Explain that to me because she was working overtime, and.

748
00:39:00.840 --> 00:39:03.400
<v Speaker 2>No, she wasn't. Not if she's making up for it.

749
00:39:03.679 --> 00:39:07.039
<v Speaker 2>If I took a day off and then I worked

750
00:39:07.079 --> 00:39:09.599
<v Speaker 2>on a Saturday, which normally plays time and a half,

751
00:39:09.840 --> 00:39:11.760
<v Speaker 2>I wouldn't get time and a half if not if

752
00:39:11.800 --> 00:39:14.159
<v Speaker 2>I'm making up. If it was in the same week,

753
00:39:14.239 --> 00:39:15.360
<v Speaker 2>I would agree with you, Tom.

754
00:39:15.400 --> 00:39:17.199
<v Speaker 13>If it was made up in a week where you

755
00:39:17.280 --> 00:39:20.039
<v Speaker 13>already had forty hours, it would pay overtime or time

756
00:39:20.119 --> 00:39:20.519
<v Speaker 13>only if.

757
00:39:20.480 --> 00:39:22.719
<v Speaker 2>They deducted the first time. If they deducted it the

758
00:39:22.760 --> 00:39:25.920
<v Speaker 2>first time, Yes, that's right. But if I am making

759
00:39:26.039 --> 00:39:29.760
<v Speaker 2>up time, it doesn't count as extra money. You don't

760
00:39:29.800 --> 00:39:32.280
<v Speaker 2>work five days a week, take one day off, then

761
00:39:32.559 --> 00:39:36.840
<v Speaker 2>make up that day and call it six days. Joe,

762
00:39:36.920 --> 00:39:40.679
<v Speaker 2>we might be in a fundamental disagreement here, Joe, is

763
00:39:40.719 --> 00:39:44.079
<v Speaker 2>that what she's doing? So she technically some weeks. Let's

764
00:39:44.159 --> 00:39:48.119
<v Speaker 2>just say she would work Monday through Thursday, and instead

765
00:39:48.119 --> 00:39:50.880
<v Speaker 2>of working Friday, she'd work Saturday. Is is that what

766
00:39:50.960 --> 00:39:55.239
<v Speaker 2>I'm seeing? That's trct and then she wanted to get paid,

767
00:39:55.719 --> 00:39:59.920
<v Speaker 2>not just for Monday through Friday, which she didn't work Friday,

768
00:40:00.360 --> 00:40:02.440
<v Speaker 2>but she wanted to get work. She wanted to get

769
00:40:02.480 --> 00:40:04.280
<v Speaker 2>paid for six days, not five.

770
00:40:05.519 --> 00:40:08.039
<v Speaker 7>Well, it's because she was working more than eight hours

771
00:40:08.320 --> 00:40:08.920
<v Speaker 7>on the weekend.

772
00:40:09.880 --> 00:40:12.880
<v Speaker 2>Well okay, but that okay? Did she ever work more

773
00:40:12.960 --> 00:40:14.320
<v Speaker 2>than eight hours during the week?

774
00:40:16.039 --> 00:40:16.760
<v Speaker 7>Yes she did.

775
00:40:17.679 --> 00:40:18.719
<v Speaker 2>Did she get paid for that?

776
00:40:19.880 --> 00:40:21.599
<v Speaker 7>She got paid for the eight hours a day that

777
00:40:21.679 --> 00:40:24.800
<v Speaker 7>she would work, take a day off for whatever reason,

778
00:40:24.920 --> 00:40:27.119
<v Speaker 7>and then she would work a Saturday and a Sunday

779
00:40:27.440 --> 00:40:28.280
<v Speaker 7>over eight hours.

780
00:40:29.320 --> 00:40:33.599
<v Speaker 2>But is it because she's screwn around or is it

781
00:40:33.719 --> 00:40:36.679
<v Speaker 2>because there was more than in other words, instead of work,

782
00:40:36.960 --> 00:40:39.159
<v Speaker 2>why did she work Saturday and Sunday? Was it to

783
00:40:39.199 --> 00:40:42.440
<v Speaker 2>make up for Thursday and Friday to make up?

784
00:40:42.639 --> 00:40:45.719
<v Speaker 7>No, she would take one day off, so she would

785
00:40:46.079 --> 00:40:48.280
<v Speaker 7>technically just work like two days a day and a

786
00:40:48.400 --> 00:40:50.119
<v Speaker 7>half to make up for that one day.

787
00:40:50.719 --> 00:40:53.280
<v Speaker 2>Why Why did she work more to make up for

788
00:40:53.360 --> 00:40:54.679
<v Speaker 2>one day than she normally would.

789
00:40:55.480 --> 00:40:57.360
<v Speaker 7>I don't know that was something between her.

790
00:40:57.559 --> 00:41:01.280
<v Speaker 2>Well I don't think, I mean, I don't see why

791
00:41:01.400 --> 00:41:03.320
<v Speaker 2>she would do that. Why wouldn't she just work her

792
00:41:03.400 --> 00:41:07.960
<v Speaker 2>eight hours and then on Monday start up again. I see,

793
00:41:08.159 --> 00:41:10.719
<v Speaker 2>I think I don't think it makes any difference. I

794
00:41:10.760 --> 00:41:15.719
<v Speaker 2>think it makes a big difference. Exactly. That's exactly right.

795
00:41:16.039 --> 00:41:21.199
<v Speaker 2>If she listened. If she's an hourly employee, anything over

796
00:41:21.320 --> 00:41:25.280
<v Speaker 2>forty hours would be overtime. If she worked over forty hours,

797
00:41:25.480 --> 00:41:28.840
<v Speaker 2>and you're saying that's what she was doing, they're probably saying,

798
00:41:28.880 --> 00:41:31.280
<v Speaker 2>wait a minute, you work Monday through Friday. You never

799
00:41:31.360 --> 00:41:33.599
<v Speaker 2>work overtime. Why is it when you're making up a

800
00:41:33.719 --> 00:41:36.880
<v Speaker 2>day on Saturday, you're working overtime? I would ask the

801
00:41:36.960 --> 00:41:40.679
<v Speaker 2>same thing. I mean, are you saying to me the

802
00:41:40.840 --> 00:41:43.519
<v Speaker 2>work she did on that Saturday to make up for

803
00:41:43.679 --> 00:41:47.280
<v Speaker 2>Friday was more than she would normally do on Friday?

804
00:41:48.559 --> 00:41:48.880
<v Speaker 8>Correct?

805
00:41:49.039 --> 00:41:50.119
<v Speaker 7>Why?

806
00:41:50.960 --> 00:41:54.239
<v Speaker 2>But why, why all of a sudden did that Friday

807
00:41:54.320 --> 00:41:55.559
<v Speaker 2>turn into a day and a half?

808
00:41:55.840 --> 00:41:56.039
<v Speaker 1>Why?

809
00:41:57.199 --> 00:41:59.000
<v Speaker 2>They have a right to ask, Well, they have a

810
00:41:59.119 --> 00:41:59.840
<v Speaker 2>right to ask that.

811
00:42:00.519 --> 00:42:02.280
<v Speaker 7>Yeah, I mean, that's what and that's what they would

812
00:42:02.320 --> 00:42:04.639
<v Speaker 7>do during the week. If she worked over, they would

813
00:42:04.719 --> 00:42:08.400
<v Speaker 7>pay her. But if she worked a Saturday worked over,

814
00:42:08.920 --> 00:42:09.639
<v Speaker 7>they wouldn't pay her.

815
00:42:09.679 --> 00:42:12.679
<v Speaker 2>Okay, okay, And I would ask, here's what I would

816
00:42:12.679 --> 00:42:16.239
<v Speaker 2>do during the week Monday through There's no dispute what

817
00:42:16.360 --> 00:42:19.119
<v Speaker 2>you're saying, so if she works Monday through Friday, and

818
00:42:19.440 --> 00:42:21.599
<v Speaker 2>if she goes up to the let's say five o'clock

819
00:42:21.679 --> 00:42:23.400
<v Speaker 2>quitting time, I don't know what time. Let's say it's

820
00:42:23.440 --> 00:42:25.920
<v Speaker 2>five and she has to do another couple of hours.

821
00:42:26.119 --> 00:42:27.400
<v Speaker 2>Does she have to get permission?

822
00:42:28.559 --> 00:42:30.760
<v Speaker 7>No, she just works over They look at her.

823
00:42:30.920 --> 00:42:31.280
<v Speaker 2>I got it.

824
00:42:31.320 --> 00:42:33.920
<v Speaker 13>It's such at this point, is crazy. She either worked

825
00:42:33.960 --> 00:42:34.960
<v Speaker 13>forty hours or more.

826
00:42:35.559 --> 00:42:39.639
<v Speaker 2>Mark, here's what they're but, Mark, that's true if she

827
00:42:39.760 --> 00:42:43.360
<v Speaker 2>worked over forty hours. But what if she did it

828
00:42:43.679 --> 00:42:46.079
<v Speaker 2>she was going for a ton of He's go breaking.

829
00:42:46.360 --> 00:42:49.039
<v Speaker 13>He already said that during the week sometimes she would

830
00:42:49.119 --> 00:42:50.760
<v Speaker 13>work over forty hours as well.

831
00:42:51.119 --> 00:42:55.079
<v Speaker 2>Okay, then why are they disputing the overtime on Saturday

832
00:42:55.199 --> 00:42:59.199
<v Speaker 2>and not on Friday? Why? Well, I'm asking him there's

833
00:42:59.239 --> 00:43:02.880
<v Speaker 2>a reason. Here's why, Mark, Because I believe people don't

834
00:43:03.000 --> 00:43:06.519
<v Speaker 2>just pay you arbitrarily overtime Monday through Friday and then

835
00:43:06.639 --> 00:43:09.719
<v Speaker 2>suddenly decide not to on a weekend. And I am

836
00:43:10.199 --> 00:43:13.119
<v Speaker 2>surmising that the business has a reason for it, and

837
00:43:13.199 --> 00:43:14.159
<v Speaker 2>he's not telling us.

838
00:43:15.719 --> 00:43:17.480
<v Speaker 7>Now, that's as far as much as I know is

839
00:43:17.679 --> 00:43:21.280
<v Speaker 7>that she would work over eight hours on a Saturday

840
00:43:21.360 --> 00:43:24.639
<v Speaker 7>or Sunday and then they wouldn't pay her.

841
00:43:24.639 --> 00:43:26.760
<v Speaker 13>For it, And okay, but hold on, guys, that's all

842
00:43:26.880 --> 00:43:30.480
<v Speaker 13>labor board. This whole conversation's gotten crazy. Tell her to

843
00:43:30.599 --> 00:43:33.000
<v Speaker 13>return it. If they don't pay her for the overtime,

844
00:43:33.280 --> 00:43:35.079
<v Speaker 13>then you go to the labor board and she's going

845
00:43:35.119 --> 00:43:37.679
<v Speaker 13>to get paid for it. The labor board will pay her.

846
00:43:37.800 --> 00:43:42.480
<v Speaker 13>I promise you that's true. But what I'm asking is, see,

847
00:43:42.599 --> 00:43:45.639
<v Speaker 13>I always try to find out reasons why things like this.

848
00:43:46.159 --> 00:43:50.280
<v Speaker 2>They don't trust her. That's the point. And what I'm

849
00:43:50.320 --> 00:43:53.239
<v Speaker 2>getting at is why do they trust her during the

850
00:43:53.320 --> 00:43:56.519
<v Speaker 2>week but not on the weekend. Did you ask her

851
00:43:56.599 --> 00:43:57.320
<v Speaker 2>this kind of thing?

852
00:43:58.280 --> 00:44:03.480
<v Speaker 14>Yeah, she said, because basically I can't remember exactly why

853
00:44:03.559 --> 00:44:06.840
<v Speaker 14>she told me, but she said she was only allowed

854
00:44:07.360 --> 00:44:08.800
<v Speaker 14>eight hours, and then after that.

855
00:44:10.440 --> 00:44:12.760
<v Speaker 7>They just refused to pay her because she made up

856
00:44:12.800 --> 00:44:15.239
<v Speaker 7>for eight hours. So if she worked over that, that

857
00:44:15.440 --> 00:44:17.119
<v Speaker 7>wasn't their fault. That was her fault.

858
00:44:17.239 --> 00:44:20.320
<v Speaker 13>But it doesn't matter if she worked over forty hours

859
00:44:20.360 --> 00:44:22.360
<v Speaker 13>in a week, she gets overtime.

860
00:44:23.679 --> 00:44:24.920
<v Speaker 7>And they weren't going to pay her for that.

861
00:44:25.159 --> 00:44:28.119
<v Speaker 13>Oh my god, I swear I'm gonna hang myself if

862
00:44:28.199 --> 00:44:31.480
<v Speaker 13>she goes to the labor board about that. The problem, right,

863
00:44:31.599 --> 00:44:34.960
<v Speaker 13>now is she's making it so complicated because she's holding

864
00:44:35.039 --> 00:44:35.719
<v Speaker 13>the equipment.

865
00:44:36.199 --> 00:44:37.559
<v Speaker 2>No one's going to do anything.

866
00:44:38.400 --> 00:44:40.000
<v Speaker 7>No, she's going to return it. I just I was

867
00:44:40.079 --> 00:44:42.679
<v Speaker 7>just texting her. She's going to return it. But she's

868
00:44:43.239 --> 00:44:45.519
<v Speaker 7>saying that they're giving a hard time about the pay.

869
00:44:46.000 --> 00:44:48.760
<v Speaker 7>Now they're even telling her that they don't even have

870
00:44:48.840 --> 00:44:49.280
<v Speaker 7>to pay her.

871
00:44:52.400 --> 00:44:55.760
<v Speaker 13>If she goes to the labor board, she will get paid.

872
00:44:56.559 --> 00:44:58.599
<v Speaker 13>I don't know how else to say it. They have

873
00:44:58.719 --> 00:45:00.239
<v Speaker 13>paid people that I can't leave.

874
00:45:00.320 --> 00:45:04.199
<v Speaker 2>They fade. Oh, that's true, that's true. I think Joe.

875
00:45:05.199 --> 00:45:08.199
<v Speaker 2>I think though, that the reason they're doing this is

876
00:45:08.239 --> 00:45:12.199
<v Speaker 2>because they suspect when she's doing this on a weekend,

877
00:45:12.760 --> 00:45:13.719
<v Speaker 2>she's screwing around.

878
00:45:13.880 --> 00:45:15.840
<v Speaker 13>Like, what I'd like to know is on a normal

879
00:45:16.199 --> 00:45:19.320
<v Speaker 13>before she's no longer with the company, does she like

880
00:45:19.480 --> 00:45:21.920
<v Speaker 13>log in on a computer and that tracks her hours?

881
00:45:22.039 --> 00:45:25.280
<v Speaker 13>Does she simply tell them what time I stopped and started?

882
00:45:25.519 --> 00:45:28.119
<v Speaker 13>I mean, how does any of that work? How does

883
00:45:28.159 --> 00:45:29.679
<v Speaker 13>she keep track of her hours?

884
00:45:30.519 --> 00:45:32.840
<v Speaker 7>Attract her hours every time she would log on?

885
00:45:33.119 --> 00:45:36.039
<v Speaker 2>Yeah, so if she logged on, I don't need any

886
00:45:36.079 --> 00:45:36.519
<v Speaker 2>more than that.

887
00:45:36.960 --> 00:45:39.360
<v Speaker 13>If it shows that she logged on and logged off

888
00:45:39.480 --> 00:45:43.199
<v Speaker 13>more than forty hours I promise you that to get paid.

889
00:45:43.440 --> 00:45:45.880
<v Speaker 2>That's true. I want to move on, Thank you, Joe.

890
00:45:46.000 --> 00:45:48.519
<v Speaker 2>Let us know, Let us know what the labor boards.

891
00:45:48.679 --> 00:45:50.599
<v Speaker 2>I mean, first of all, for return the equipment get

892
00:45:50.639 --> 00:45:52.239
<v Speaker 2>back to us. Isn't it crazy?

893
00:45:52.360 --> 00:45:54.119
<v Speaker 13>I mean, he's a nice guy trying to help out

894
00:45:54.159 --> 00:45:57.079
<v Speaker 13>his daughter, but when people make I don't know why

895
00:45:57.760 --> 00:46:01.000
<v Speaker 13>his daughter made it so complicated by holding the equipment

896
00:46:01.079 --> 00:46:04.079
<v Speaker 13>to begin with. She's got everything on her side of

897
00:46:04.119 --> 00:46:06.800
<v Speaker 13>a fight like this, but then she messes up the

898
00:46:06.880 --> 00:46:09.960
<v Speaker 13>fight by holding it. If someone kept their uniforms and

899
00:46:10.079 --> 00:46:13.400
<v Speaker 13>refused to get back their uniforms, I simply would deduct them.

900
00:46:13.480 --> 00:46:15.599
<v Speaker 2>I mean, I don't even know why she's playing games

901
00:46:15.760 --> 00:46:18.599
<v Speaker 2>like that. I know, Ken, what's going away? No, No,

902
00:46:18.679 --> 00:46:20.320
<v Speaker 2>I gotta take a break. I'm sorry. Three oh three,

903
00:46:20.400 --> 00:46:21.960
<v Speaker 2>So I'll go back to Ken right after this three

904
00:46:21.960 --> 00:46:23.719
<v Speaker 2>oh three seven to one three talk seven one three,

905
00:46:23.719 --> 00:46:25.760
<v Speaker 2>eight two five five eight eight eight Heating dot Com

906
00:46:26.320 --> 00:46:29.599
<v Speaker 2>for honest assessment of your furnace or ac and get

907
00:46:29.639 --> 00:46:31.719
<v Speaker 2>it done during what we call the shoulder season. Not

908
00:46:31.800 --> 00:46:34.920
<v Speaker 2>too hot, not too cold, be safe with eight eight

909
00:46:35.519 --> 00:46:40.360
<v Speaker 2>eight Heating dot Com, Great People, eight eight eight Heating

910
00:46:40.440 --> 00:46:43.199
<v Speaker 2>dot Com. Three oh three seven seven zero two seven

911
00:46:43.360 --> 00:46:53.559
<v Speaker 2>seven six Go with a sure thing Denver's Best roofer

912
00:46:53.719 --> 00:46:56.639
<v Speaker 2>Excel Roofing dot com. You don't pay a cent until

913
00:46:56.639 --> 00:47:03.079
<v Speaker 2>you're content. Time for an insurance checkup free, no obligation

914
00:47:03.239 --> 00:47:07.119
<v Speaker 2>comparison call Compass Insurance paying too much your coverage at

915
00:47:07.159 --> 00:47:09.880
<v Speaker 2>dozens of insurance companies find out now three oh three

916
00:47:10.039 --> 00:47:12.159
<v Speaker 2>seven to seven to one. Help. You'll think you're his

917
00:47:12.360 --> 00:47:14.920
<v Speaker 2>only customer when you choose Frank durand the real estate

918
00:47:15.039 --> 00:47:18.239
<v Speaker 2>Man dot com to list your home with Remax Alliance

919
00:47:18.519 --> 00:47:26.280
<v Speaker 2>three oh three nine two zero sixteen twenty two. Hi

920
00:47:26.559 --> 00:47:32.199
<v Speaker 2>Tom Martino, your troubleshooter three O three seven one three

921
00:47:32.360 --> 00:47:35.800
<v Speaker 2>talk seven one three eight two five five. What's going on?

922
00:47:36.639 --> 00:47:40.480
<v Speaker 2>For some reason? Mark is a upside down?

923
00:47:40.559 --> 00:47:41.039
<v Speaker 8>Side down?

924
00:47:41.280 --> 00:47:43.159
<v Speaker 2>And let me guess that's me, not you?

925
00:47:43.400 --> 00:47:43.519
<v Speaker 1>Right?

926
00:47:43.760 --> 00:47:45.679
<v Speaker 2>Well, what the hell? I have nothing to do with

927
00:47:45.800 --> 00:47:49.320
<v Speaker 2>that upside down? Dragon? Am I literally upside down? Or

928
00:47:49.400 --> 00:47:53.719
<v Speaker 2>web man? Yes? I mean you are upside doing a headstand.

929
00:47:54.480 --> 00:47:57.280
<v Speaker 2>I don't know what to say. You're upside down anyway?

930
00:47:57.360 --> 00:47:59.679
<v Speaker 2>Three O three very seven put me up on the

931
00:48:00.239 --> 00:48:02.840
<v Speaker 2>dear man. Well, I'm I don't care to find an

932
00:48:02.920 --> 00:48:04.599
<v Speaker 2>upside I keep doing while I'm on the show. I

933
00:48:04.639 --> 00:48:06.440
<v Speaker 2>got let me take these calls. I told you I

934
00:48:06.480 --> 00:48:09.119
<v Speaker 2>got to just stay on though, and let me just

935
00:48:09.199 --> 00:48:11.800
<v Speaker 2>take these calls because I don't want to be screwed

936
00:48:11.880 --> 00:48:15.880
<v Speaker 2>up here. Okay, here we go. Let's talk to Ken. Ken.

937
00:48:16.599 --> 00:48:19.559
<v Speaker 2>I can't stand this company. I just can't stand them.

938
00:48:19.800 --> 00:48:22.039
<v Speaker 2>They've been a thorn in my side for years. And

939
00:48:22.159 --> 00:48:24.920
<v Speaker 2>I know we used to have various people on saying

940
00:48:24.960 --> 00:48:27.840
<v Speaker 2>they're wonderful, and they had a PR guy for a while.

941
00:48:27.960 --> 00:48:31.639
<v Speaker 2>But Mark, in general, when we get appliances complaints, where

942
00:48:31.679 --> 00:48:33.280
<v Speaker 2>do we get them from? Be honest, where do we

943
00:48:33.480 --> 00:48:34.920
<v Speaker 2>appliance factory outlet?

944
00:48:35.039 --> 00:48:36.800
<v Speaker 13>And let me say this, a lot of people don't

945
00:48:36.840 --> 00:48:39.840
<v Speaker 13>realize that they buy a lot of stuff that scratch

946
00:48:39.960 --> 00:48:44.000
<v Speaker 13>and dent or possibly returned second hand however you want

947
00:48:44.079 --> 00:48:46.480
<v Speaker 13>to call it. So when you buy it, you're not

948
00:48:46.800 --> 00:48:49.039
<v Speaker 13>getting a lot of the times you're not getting that

949
00:48:49.320 --> 00:48:52.960
<v Speaker 13>warranty from the manufacturer you believe you're getting. What you

950
00:48:53.199 --> 00:48:57.280
<v Speaker 13>are getting is the warranty from appliance factory outlet, and

951
00:48:57.440 --> 00:48:59.280
<v Speaker 13>that differs depending on what you buy.

952
00:49:01.000 --> 00:49:04.320
<v Speaker 2>Well said, thank you, Mark, So let's talk about it.

953
00:49:05.559 --> 00:49:08.800
<v Speaker 2>Go ahead, what's good?

954
00:49:09.280 --> 00:49:09.800
<v Speaker 5>It's Ken?

955
00:49:10.360 --> 00:49:16.119
<v Speaker 2>Yes, go ahead, what do you think. Go ahead, Well,

956
00:49:16.199 --> 00:49:17.119
<v Speaker 2>we bought a washer.

957
00:49:17.480 --> 00:49:21.239
<v Speaker 5>We bought a washer from American Factory outlets.

958
00:49:20.880 --> 00:49:25.280
<v Speaker 13>Yes, sir, and the client factory outlets here, yeah, applied, Yes,

959
00:49:25.960 --> 00:49:27.159
<v Speaker 13>so we.

960
00:49:27.239 --> 00:49:30.679
<v Speaker 5>Bought the extended warranty. And then this the door seal

961
00:49:30.880 --> 00:49:36.840
<v Speaker 5>is leaking and uh so then they directed us to

962
00:49:37.039 --> 00:49:41.440
<v Speaker 5>brand Source, which takes care of their warranty. So Brand

963
00:49:41.559 --> 00:49:44.000
<v Speaker 5>Source at one point said, well, it's three hundred dollars.

964
00:49:44.079 --> 00:49:48.159
<v Speaker 5>It's not covered by warranty. We talked on the phone

965
00:49:48.199 --> 00:49:52.559
<v Speaker 5>for a little bit and then we got disconnected. A

966
00:49:52.639 --> 00:49:55.800
<v Speaker 5>few days later, they called back and then they said

967
00:49:55.840 --> 00:49:58.719
<v Speaker 5>to part was six hundred dollars. So then we go

968
00:49:58.880 --> 00:50:03.519
<v Speaker 5>back to the Long Mount, the appliance factory, and they said, well, no,

969
00:50:03.639 --> 00:50:06.480
<v Speaker 5>that warranty should have been like a bumper to bumper warranty.

970
00:50:07.199 --> 00:50:11.400
<v Speaker 5>And then for the last week, no one has accepted

971
00:50:11.480 --> 00:50:15.360
<v Speaker 5>our calls or returned our calls regarding this fact. And

972
00:50:16.280 --> 00:50:19.760
<v Speaker 5>so it's just kind of like you buy it, you

973
00:50:19.880 --> 00:50:22.199
<v Speaker 5>pay all the money, and then they don't want to

974
00:50:22.360 --> 00:50:26.599
<v Speaker 5>they don't want to honor their extended warranty or even

975
00:50:26.639 --> 00:50:27.559
<v Speaker 5>their warranty at all.

976
00:50:28.679 --> 00:50:32.079
<v Speaker 2>Why, I mean, what is it their warranty or is

977
00:50:32.159 --> 00:50:34.119
<v Speaker 2>it a factor like Mark said, is it? Is it

978
00:50:34.199 --> 00:50:36.519
<v Speaker 2>one of those screwed up deals where it was a

979
00:50:36.679 --> 00:50:37.800
<v Speaker 2>second or something or what?

980
00:50:39.159 --> 00:50:40.960
<v Speaker 5>No, it was brand new, brand new unit.

981
00:50:41.360 --> 00:50:42.000
<v Speaker 1>Can you have it?

982
00:50:42.320 --> 00:50:45.000
<v Speaker 2>Well, why don't you just go straight to the manufacturer?

983
00:50:45.079 --> 00:50:48.159
<v Speaker 2>Why don't you just call up whoever? And by the way,

984
00:50:48.199 --> 00:50:50.920
<v Speaker 2>if you're looking, this is Mark on Zoom upside down.

985
00:50:51.000 --> 00:50:53.400
<v Speaker 2>And I didn't do it well.

986
00:50:53.679 --> 00:50:58.440
<v Speaker 5>So therefore I have tried to contact Samsung and then

987
00:50:58.840 --> 00:51:01.119
<v Speaker 5>they direct you back to where you bought it, and

988
00:51:01.199 --> 00:51:03.039
<v Speaker 5>then then you're out all that MUCHY.

989
00:51:03.079 --> 00:51:03.719
<v Speaker 2>No, they don't.

990
00:51:03.840 --> 00:51:07.719
<v Speaker 13>I a Samsung has a warranty man no on that

991
00:51:08.039 --> 00:51:11.320
<v Speaker 13>model number because he bought it through Appliance factory warranty.

992
00:51:11.440 --> 00:51:13.440
<v Speaker 2>He doesn't have a Samsung warranty.

993
00:51:13.920 --> 00:51:17.519
<v Speaker 13>I every time we have a call from Appliant's factory,

994
00:51:17.800 --> 00:51:19.639
<v Speaker 13>it always goes back to the same thing.

995
00:51:20.000 --> 00:51:22.320
<v Speaker 2>You can call Samsung to your blue in the face.

996
00:51:22.559 --> 00:51:25.960
<v Speaker 13>When you give them that actual number to that exact product,

997
00:51:26.239 --> 00:51:28.400
<v Speaker 13>they're gonna say you need to go back to where

998
00:51:28.440 --> 00:51:28.960
<v Speaker 13>you bought it.

999
00:51:30.519 --> 00:51:34.719
<v Speaker 5>Exactly. And then and then they say, well, okay, you

1000
00:51:34.920 --> 00:51:38.480
<v Speaker 5>have a two year man or factory warranty. But then

1001
00:51:38.719 --> 00:51:41.719
<v Speaker 5>we paid for the extended morty. Now we're on the

1002
00:51:41.880 --> 00:51:48.559
<v Speaker 5>extended warranty time and Appliant factory direct you to brand source.

1003
00:51:48.639 --> 00:51:50.159
<v Speaker 5>Brand surce tries to rip.

1004
00:51:50.079 --> 00:51:54.039
<v Speaker 2>You off and then okay, hold on, that's what it is.

1005
00:51:54.280 --> 00:51:57.280
<v Speaker 2>It's not under warranty. If they said brand source, that's

1006
00:51:57.320 --> 00:51:59.760
<v Speaker 2>what it is. See you said it was brand new

1007
00:51:59.800 --> 00:52:01.960
<v Speaker 2>with a factory warranty. You were wrong. Why'd you say that?

1008
00:52:03.320 --> 00:52:05.440
<v Speaker 5>I'm not wrong. It was brand new unit when.

1009
00:52:05.360 --> 00:52:08.000
<v Speaker 2>We bought it, but it wasn't factory warranty. No, they're

1010
00:52:08.079 --> 00:52:10.400
<v Speaker 2>somehow marked they buy them. I don't know how they

1011
00:52:10.519 --> 00:52:15.400
<v Speaker 2>do it, somehow fat They don't have a manufacturer's warranty.

1012
00:52:15.519 --> 00:52:21.239
<v Speaker 2>Why are they seconds or what? What? What's the situation?

1013
00:52:21.480 --> 00:52:23.960
<v Speaker 13>Well, most of them are scratching dent Now listen, I

1014
00:52:24.039 --> 00:52:26.639
<v Speaker 13>don't know if they sell brand new products that are

1015
00:52:26.719 --> 00:52:29.639
<v Speaker 13>actually covered by it through this again, Ken, Ken, you

1016
00:52:29.760 --> 00:52:32.800
<v Speaker 13>went to factory and you see this on the showroom floor.

1017
00:52:32.880 --> 00:52:33.440
<v Speaker 2>Is that correct?

1018
00:52:34.400 --> 00:52:37.880
<v Speaker 5>That's correct? Brand new unit, brand new unit in the boxes?

1019
00:52:38.159 --> 00:52:41.800
<v Speaker 2>I get it. Then what is brand source? Tell me

1020
00:52:41.880 --> 00:52:42.360
<v Speaker 2>what that is?

1021
00:52:43.239 --> 00:52:47.119
<v Speaker 5>Well, from my understanding, that is when you buy the

1022
00:52:47.239 --> 00:52:51.639
<v Speaker 5>extended warranty or you have a warranty, brand source is

1023
00:52:51.679 --> 00:52:55.639
<v Speaker 5>supposed to honor these warranties and do the repairs.

1024
00:52:55.800 --> 00:52:59.280
<v Speaker 2>Well, then that okay, hold on, No, then what you're

1025
00:52:59.280 --> 00:53:03.840
<v Speaker 2>saying or two things, You did not have a factory warranty.

1026
00:53:04.280 --> 00:53:09.760
<v Speaker 2>You had their own brand source warranty. Why I don't know.

1027
00:53:10.519 --> 00:53:13.559
<v Speaker 2>I don't. This is what they do. But you do

1028
00:53:13.800 --> 00:53:17.119
<v Speaker 2>not have what you think you have. That's what I'm

1029
00:53:17.119 --> 00:53:17.559
<v Speaker 2>getting at.

1030
00:53:17.679 --> 00:53:21.599
<v Speaker 5>Then they should not be allowed. That's not true for them.

1031
00:53:22.159 --> 00:53:25.760
<v Speaker 2>I'll bet you in your paperwork, I'll bet you, and

1032
00:53:26.199 --> 00:53:28.159
<v Speaker 2>I'm not trying to fight with you. I don't like

1033
00:53:28.280 --> 00:53:31.280
<v Speaker 2>these guys. If here's what it says, oh, why don't you? Okay,

1034
00:53:31.320 --> 00:53:33.800
<v Speaker 2>go ahead, Mark, here's what it says. Thanks. And it

1035
00:53:34.000 --> 00:53:35.119
<v Speaker 2>is tricky when you think about it.

1036
00:53:35.239 --> 00:53:39.679
<v Speaker 13>Yes, Appliance Factory and Mattress Kingdom say that Appliance has

1037
00:53:39.800 --> 00:53:41.920
<v Speaker 13>purchased come with full warranty.

1038
00:53:42.039 --> 00:53:43.320
<v Speaker 2>Well it does, but it's through them.

1039
00:53:43.639 --> 00:53:50.400
<v Speaker 13>The company buys overstock, uncreated, minor case imperfection products directly

1040
00:53:50.519 --> 00:53:56.360
<v Speaker 13>from manufacturers and then process and certifies them themselves as new.

1041
00:53:58.280 --> 00:54:02.920
<v Speaker 2>Oh my god, see you got duped. Yeah, but they're

1042
00:54:02.920 --> 00:54:03.679
<v Speaker 2>a lot cheaper.

1043
00:54:03.800 --> 00:54:06.119
<v Speaker 13>I mean, come on, we've got to at least let's

1044
00:54:06.199 --> 00:54:09.880
<v Speaker 13>not pretend that it's the same price as anywhere else.

1045
00:54:10.159 --> 00:54:12.480
<v Speaker 2>The products are cheaper, So I mean, that's why.

1046
00:54:14.000 --> 00:54:15.599
<v Speaker 5>But how can they mislead you?

1047
00:54:16.079 --> 00:54:18.599
<v Speaker 2>And then you I'll bet you it's in your paperwork.

1048
00:54:18.920 --> 00:54:21.119
<v Speaker 2>Send me, send me all your paperwork. I'll bet you

1049
00:54:21.239 --> 00:54:25.119
<v Speaker 2>we'll find somewhere. I'll bet you we find somewhere.

1050
00:54:25.400 --> 00:54:27.559
<v Speaker 13>In fact, it goes on to say Appliance Factory in

1051
00:54:27.639 --> 00:54:32.000
<v Speaker 13>Mattress Kingdom's terms of service state that all services are

1052
00:54:32.079 --> 00:54:38.519
<v Speaker 13>provided as is and as available, and they and they

1053
00:54:38.719 --> 00:54:42.360
<v Speaker 13>disclaim all warranties, including implied warranties.

1054
00:54:42.480 --> 00:54:43.360
<v Speaker 2>Where where did you?

1055
00:54:43.559 --> 00:54:46.840
<v Speaker 13>Where are you reading this that is coming from? That

1056
00:54:47.000 --> 00:54:49.320
<v Speaker 13>might be right under their own terms of service. Actually,

1057
00:54:50.519 --> 00:54:53.119
<v Speaker 13>see ken is calling it misleading.

1058
00:54:53.679 --> 00:54:56.400
<v Speaker 2>It's not misleading if it's in your paperwork or at

1059
00:54:56.440 --> 00:54:57.840
<v Speaker 2>the store or on their website.

1060
00:54:57.920 --> 00:55:00.159
<v Speaker 13>Not only is it in those places, I'm are you

1061
00:55:00.239 --> 00:55:02.719
<v Speaker 13>sure when you sign, when they deliver, or when you

1062
00:55:02.880 --> 00:55:04.960
<v Speaker 13>purchase it and pay for it, I'm pretty sure it's

1063
00:55:04.960 --> 00:55:05.559
<v Speaker 13>all right there.

1064
00:55:06.039 --> 00:55:07.960
<v Speaker 2>It's got to be. We went there to look at

1065
00:55:08.000 --> 00:55:10.559
<v Speaker 2>a Viking. They also have like a higher end place.

1066
00:55:11.320 --> 00:55:14.199
<v Speaker 13>We were looking at a Viking something or other years ago,

1067
00:55:14.719 --> 00:55:16.719
<v Speaker 13>and when we got to the point, I was very

1068
00:55:16.840 --> 00:55:19.679
<v Speaker 13>surprised it was one thousand or two less. But then

1069
00:55:19.760 --> 00:55:22.639
<v Speaker 13>as you start digging into it, there was no warranty

1070
00:55:22.760 --> 00:55:24.679
<v Speaker 13>on it. And I was like, now hold on, though,

1071
00:55:24.760 --> 00:55:27.000
<v Speaker 13>but here's what I want to know, Ken, and Ken,

1072
00:55:27.440 --> 00:55:29.840
<v Speaker 13>you have to understand. I'm on your side. I swear

1073
00:55:29.880 --> 00:55:31.719
<v Speaker 13>to God I am. I want to help you, but

1074
00:55:32.000 --> 00:55:36.000
<v Speaker 13>you buy under certain conditions and our hands are tied unless.

1075
00:55:35.840 --> 00:55:37.320
<v Speaker 2>They lied to you.

1076
00:55:38.719 --> 00:55:39.800
<v Speaker 5>They did lie to me.

1077
00:55:39.960 --> 00:55:44.559
<v Speaker 2>Okay, Now hold on, let's isolate that. How did they lie?

1078
00:55:44.760 --> 00:55:49.039
<v Speaker 5>Go ahead, okay, So when we purchased it, right here

1079
00:55:49.280 --> 00:55:53.719
<v Speaker 5>on the invoice line number two, if I do not

1080
00:55:53.880 --> 00:55:58.760
<v Speaker 5>purchase a product protection plus extended moranty to protect my

1081
00:55:58.840 --> 00:56:03.239
<v Speaker 5>appliance purchased beyond the manufacturer warranty, I am response for

1082
00:56:03.360 --> 00:56:07.800
<v Speaker 5>all costs and repairs or replacement of my appliances. Well,

1083
00:56:08.000 --> 00:56:12.760
<v Speaker 5>we purchased that. So they told us it was covered

1084
00:56:12.840 --> 00:56:16.880
<v Speaker 5>from bumper to bumper because we did purchase the extended warranty.

1085
00:56:17.039 --> 00:56:18.880
<v Speaker 2>And what's the name of the extended warranty.

1086
00:56:20.400 --> 00:56:22.400
<v Speaker 5>Well, it doesn't have a name. It's just all we

1087
00:56:22.519 --> 00:56:24.760
<v Speaker 5>have is the invoice from appliance factory.

1088
00:56:25.400 --> 00:56:26.840
<v Speaker 2>Look at what I how about it?

1089
00:56:26.920 --> 00:56:27.440
<v Speaker 6>But what what?

1090
00:56:27.960 --> 00:56:30.880
<v Speaker 2>What does it say? What are the terms of the

1091
00:56:30.960 --> 00:56:33.639
<v Speaker 2>extended warranty? What did you pay for it? What did

1092
00:56:33.679 --> 00:56:35.039
<v Speaker 2>you pay for the extended warranty?

1093
00:56:36.000 --> 00:56:39.519
<v Speaker 5>One per appliance, So one nine for the washer, one

1094
00:56:39.639 --> 00:56:40.320
<v Speaker 5>ninety nine.

1095
00:56:40.239 --> 00:56:40.840
<v Speaker 3>For the dryer.

1096
00:56:41.360 --> 00:56:42.880
<v Speaker 2>And which one are we talking about now?

1097
00:56:44.039 --> 00:56:45.599
<v Speaker 5>Well we're talking about the washer.

1098
00:56:46.159 --> 00:56:46.480
<v Speaker 8>Okay.

1099
00:56:46.880 --> 00:56:51.360
<v Speaker 2>Now, so here's okay. You're saying, in addition to the

1100
00:56:51.440 --> 00:56:54.440
<v Speaker 2>brand source warranty, you bought.

1101
00:56:54.239 --> 00:56:59.320
<v Speaker 5>An in it, in addition to the to Samsung's warranty,

1102
00:56:59.440 --> 00:57:02.119
<v Speaker 5>we bought the We bought the product brand new.

1103
00:57:02.679 --> 00:57:04.840
<v Speaker 2>You didn't have a Samsung war You didn't have a

1104
00:57:04.920 --> 00:57:05.840
<v Speaker 2>Samsung warranty.

1105
00:57:06.920 --> 00:57:08.000
<v Speaker 5>Well, they told us we did.

1106
00:57:08.239 --> 00:57:11.079
<v Speaker 2>So Now where in the paperwork, that's what I need

1107
00:57:11.199 --> 00:57:14.840
<v Speaker 2>to know. Where does it Mark? I agree with him

1108
00:57:14.920 --> 00:57:18.239
<v Speaker 2>that if it doesn't specifically say you don't.

1109
00:57:18.079 --> 00:57:21.599
<v Speaker 13>Have a fact emailed you from their website. Okay, let

1110
00:57:21.639 --> 00:57:24.039
<v Speaker 13>me take factory dot com. I want to take this

1111
00:57:24.199 --> 00:57:25.519
<v Speaker 13>break and come back and look at it.

1112
00:57:25.599 --> 00:57:29.000
<v Speaker 2>Okay, this people, you got to listen to this because

1113
00:57:29.079 --> 00:57:31.920
<v Speaker 2>a lot of you go to appliance factory outlet, So

1114
00:57:32.079 --> 00:57:34.480
<v Speaker 2>please Okay, So I'm going to look at this email

1115
00:57:34.519 --> 00:57:42.760
<v Speaker 2>come right back to you guys right after this. Go

1116
00:57:42.960 --> 00:57:46.519
<v Speaker 2>with a sure thing Denver's best roofer Excel Roofing dot com.

1117
00:57:46.719 --> 00:57:52.400
<v Speaker 2>You don't pay a cent until you're content. Time for

1118
00:57:52.480 --> 00:57:56.199
<v Speaker 2>an insurance checkup free, no obligation. In comparison, call Compass

1119
00:57:56.280 --> 00:57:59.519
<v Speaker 2>Insurance paying too much your coverage at dozens of insurance

1120
00:57:59.559 --> 00:58:02.639
<v Speaker 2>companies find out now three all three seven seven one help.

1121
00:58:02.840 --> 00:58:05.480
<v Speaker 2>You'll think you're his only customer when you choose Frank

1122
00:58:05.559 --> 00:58:07.960
<v Speaker 2>durand the real estate Man dot com to list your

1123
00:58:08.039 --> 00:58:11.159
<v Speaker 2>home with Remax Alliance three all three nine two zero

1124
00:58:11.280 --> 00:58:21.920
<v Speaker 2>sixteen twenty two. Hi Tom Martino, your troubleshooter three oh

1125
00:58:22.039 --> 00:58:25.719
<v Speaker 2>three seven one three talks seven one three eight two

1126
00:58:25.920 --> 00:58:30.880
<v Speaker 2>five five Ah, man Ken, We're gonna call over there

1127
00:58:30.920 --> 00:58:35.119
<v Speaker 2>and see what we can find out. But from all indications,

1128
00:58:35.199 --> 00:58:40.480
<v Speaker 2>it seems jacked. I I just it just seems jacked

1129
00:58:40.599 --> 00:58:43.719
<v Speaker 2>to me. And I don't know if this is gonna

1130
00:58:43.960 --> 00:58:47.760
<v Speaker 2>what's gonna happen? So I don't know what to tell you,

1131
00:58:47.880 --> 00:58:51.039
<v Speaker 2>man Mark, what do you think?

1132
00:58:51.119 --> 00:58:51.360
<v Speaker 1>I mean?

1133
00:58:51.960 --> 00:58:54.960
<v Speaker 2>We hear this, they make it very cuch. He said

1134
00:58:55.159 --> 00:58:57.079
<v Speaker 2>he was never told he personally will.

1135
00:58:57.119 --> 00:58:59.960
<v Speaker 13>Well, they're gonna send He's gonna send over that agreement

1136
00:59:00.000 --> 00:59:00.920
<v Speaker 13>and we're going to look at it.

1137
00:59:01.559 --> 00:59:03.000
<v Speaker 2>Do you think he'll send us everything.

1138
00:59:03.159 --> 00:59:06.000
<v Speaker 13>Yeah, just keep them. I'd go ahead and keep them, Kelly.

1139
00:59:06.199 --> 00:59:08.239
<v Speaker 13>Just keep them so we can grab what he's sending

1140
00:59:08.320 --> 00:59:11.079
<v Speaker 13>us and then we'll look at it. Maybe the paperwork

1141
00:59:11.199 --> 00:59:13.599
<v Speaker 13>he has doesn't match what their website says.

1142
00:59:13.880 --> 00:59:17.480
<v Speaker 2>Anything's possible, Bill, what's happening, bro?

1143
00:59:20.559 --> 00:59:24.440
<v Speaker 11>Yeah, Hi, thanks for taking my call. I'm calling in

1144
00:59:24.599 --> 00:59:30.440
<v Speaker 11>regards to a property that I purchased back in twenty seventeen.

1145
00:59:30.880 --> 00:59:32.119
<v Speaker 2>What kind of property, Bill?

1146
00:59:33.280 --> 00:59:37.679
<v Speaker 11>It's a duplex over in the Sloan's eighth Sloans Lake area,

1147
00:59:38.559 --> 00:59:41.280
<v Speaker 11>and we it was built in forty nine and won't

1148
00:59:41.400 --> 00:59:44.239
<v Speaker 11>be planning to scrape it and develop it.

1149
00:59:44.679 --> 00:59:47.320
<v Speaker 2>And you bought it in twenty seventeen.

1150
00:59:48.119 --> 00:59:54.880
<v Speaker 11>Yes, sir, okay, Yeah, so when they built the duplex,

1151
00:59:55.280 --> 00:59:59.519
<v Speaker 11>it was the same contractor that built the duplex to

1152
00:59:59.639 --> 01:00:04.679
<v Speaker 11>the noise worth of meat and it's kind of ironic.

1153
01:00:04.880 --> 01:00:11.360
<v Speaker 11>But the driveway is a shared driveway with the boundary

1154
01:00:11.519 --> 01:00:15.920
<v Speaker 11>lines between Lakewood and Edgewater.

1155
01:00:16.840 --> 01:00:20.519
<v Speaker 2>Wait, so your driveway is in two cities.

1156
01:00:22.599 --> 01:00:27.960
<v Speaker 11>Well, my property line the driveway is nine feet wide,

1157
01:00:29.280 --> 01:00:32.800
<v Speaker 11>and I owned four and a half feet of the

1158
01:00:32.960 --> 01:00:37.119
<v Speaker 11>driveway and the property owner to the north of me

1159
01:00:37.840 --> 01:00:40.480
<v Speaker 11>owns the other four and a half ways.

1160
01:00:40.480 --> 01:00:43.039
<v Speaker 2>Okay, So you share your driveway with a neighbor.

1161
01:00:44.000 --> 01:00:47.079
<v Speaker 11>Yeah, it's across access across I get it. Well, we

1162
01:00:47.920 --> 01:00:52.000
<v Speaker 11>don't have a cross access agreement for the driveway.

1163
01:00:52.719 --> 01:00:56.920
<v Speaker 2>It's a yeah, it's a shared maintenance agreement or shared access. Okay,

1164
01:00:57.000 --> 01:00:59.639
<v Speaker 2>go ahead. So there is no agreement. It's an easement

1165
01:00:59.679 --> 01:01:01.760
<v Speaker 2>of wreck though on your on your survey or what.

1166
01:01:03.760 --> 01:01:03.880
<v Speaker 1>Uh?

1167
01:01:04.679 --> 01:01:08.199
<v Speaker 11>It just shows that I own the four and a

1168
01:01:08.239 --> 01:01:13.599
<v Speaker 11>half seat on a got it on the deeds registered

1169
01:01:13.880 --> 01:01:18.239
<v Speaker 11>with Jefferson County, got and he would own the other

1170
01:01:18.400 --> 01:01:19.639
<v Speaker 11>four and a half seat.

1171
01:01:20.000 --> 01:01:22.119
<v Speaker 2>Got it? Yeah, So now what.

1172
01:01:23.719 --> 01:01:28.119
<v Speaker 11>Well, kind of running into it? I want to utilize

1173
01:01:28.159 --> 01:01:31.400
<v Speaker 11>that four and a half seat in my development. What's

1174
01:01:31.440 --> 01:01:34.719
<v Speaker 11>stopping me from just putting a fence.

1175
01:01:34.559 --> 01:01:37.400
<v Speaker 2>Up on my Okay? So you don't want to have

1176
01:01:37.519 --> 01:01:41.920
<v Speaker 2>a driveway is what you're saying, right, correct? Okay? Or

1177
01:01:42.000 --> 01:01:44.119
<v Speaker 2>you want to move a driveway or do whatever, now,

1178
01:01:44.519 --> 01:01:47.480
<v Speaker 2>it depends. That's why I ask. If there's a permanent

1179
01:01:47.519 --> 01:01:51.039
<v Speaker 2>easement granted, then you can't do if it's a deed

1180
01:01:51.119 --> 01:01:54.039
<v Speaker 2>restriction or permanent easeman or any kind of recorded instrument,

1181
01:01:54.480 --> 01:01:57.320
<v Speaker 2>you can't do it without their approval. If it's not.

1182
01:01:57.960 --> 01:02:01.920
<v Speaker 2>If it's simply something that's been going on, well, you

1183
01:02:02.039 --> 01:02:04.599
<v Speaker 2>may have another problem if you try to take it,

1184
01:02:04.719 --> 01:02:08.199
<v Speaker 2>and that's called adverse possession, which means the neighbor's been

1185
01:02:08.280 --> 01:02:10.480
<v Speaker 2>using it or that property. It has been of record

1186
01:02:10.519 --> 01:02:12.320
<v Speaker 2>for years and years and years and years and years

1187
01:02:12.599 --> 01:02:14.760
<v Speaker 2>and you haven't done anything about it. Now you can

1188
01:02:14.840 --> 01:02:17.079
<v Speaker 2>attempt to put up a fence and they're going to

1189
01:02:17.159 --> 01:02:21.880
<v Speaker 2>attempt to stop you. If it's a joint road agreement,

1190
01:02:21.960 --> 01:02:26.239
<v Speaker 2>I mean, excuse me if it's If it's adverse possession,

1191
01:02:26.599 --> 01:02:29.239
<v Speaker 2>so you really need to do some homework. I can't

1192
01:02:29.239 --> 01:02:32.719
<v Speaker 2>answer your question. If it is an easement that shows

1193
01:02:32.800 --> 01:02:35.079
<v Speaker 2>up on your survey, you can't do it. You know,

1194
01:02:35.280 --> 01:02:37.519
<v Speaker 2>if it was an adverse possession issue.

1195
01:02:37.599 --> 01:02:39.320
<v Speaker 13>One of the things you might think about, and I

1196
01:02:39.400 --> 01:02:41.800
<v Speaker 13>know you've done it, Tom, is maybe come up where

1197
01:02:41.840 --> 01:02:44.159
<v Speaker 13>you lease it to them and they sign.

1198
01:02:43.960 --> 01:02:46.599
<v Speaker 2>It for a dollar a year. And what would that

1199
01:02:46.800 --> 01:02:52.519
<v Speaker 2>possibly do, mister Martino. Well, if you even better than that,

1200
01:02:52.719 --> 01:02:54.719
<v Speaker 2>you don't have to get them to sign anything. You

1201
01:02:54.840 --> 01:02:57.840
<v Speaker 2>can grant them permission to use it. Once you grant

1202
01:02:57.880 --> 01:03:00.920
<v Speaker 2>them permission to use it, it never goes to a verse.

1203
01:03:01.039 --> 01:03:04.800
<v Speaker 2>But you can't do that after it's already been eighteen years.

1204
01:03:05.079 --> 01:03:07.559
<v Speaker 2>See that's the problem, or twelve years, whatever it is.

1205
01:03:07.920 --> 01:03:10.400
<v Speaker 2>See the problem is when it happened to me on

1206
01:03:10.480 --> 01:03:13.599
<v Speaker 2>commercial property and I had a Wendy's encroach with their

1207
01:03:13.679 --> 01:03:17.000
<v Speaker 2>drive through, and they thought, you know, who's going to

1208
01:03:17.039 --> 01:03:20.199
<v Speaker 2>do anything about it? And so instead of fighting them

1209
01:03:20.280 --> 01:03:23.000
<v Speaker 2>in court, I just wanted to have the freedom to

1210
01:03:23.159 --> 01:03:25.800
<v Speaker 2>reneg it or to reverse it at any time. And

1211
01:03:25.960 --> 01:03:27.760
<v Speaker 2>in order to do that, I said they can have

1212
01:03:27.920 --> 01:03:31.320
<v Speaker 2>permission to use it until further notice. Their attorney came

1213
01:03:31.400 --> 01:03:33.320
<v Speaker 2>on glued and said, we don't want permission. I said, well,

1214
01:03:33.360 --> 01:03:36.400
<v Speaker 2>you have permission, and so they didn't have to sign anything.

1215
01:03:36.440 --> 01:03:39.599
<v Speaker 2>I granted them permission. The reason I did that is

1216
01:03:39.679 --> 01:03:42.840
<v Speaker 2>so they can't say it was adverse, and by not

1217
01:03:43.079 --> 01:03:46.239
<v Speaker 2>being adverse, I'm able to revoke it. But if it's

1218
01:03:46.400 --> 01:03:48.960
<v Speaker 2>already been there for how long? When was it built?

1219
01:03:51.119 --> 01:03:52.920
<v Speaker 7>Nineteen fifty?

1220
01:03:53.679 --> 01:03:56.719
<v Speaker 2>Okay, if it's been built in nineteen fifty and that's

1221
01:03:56.760 --> 01:03:59.719
<v Speaker 2>been existing in existence that long, you're not going to

1222
01:03:59.760 --> 01:04:00.480
<v Speaker 2>get it removed.

1223
01:04:01.519 --> 01:04:04.000
<v Speaker 13>Not unless he might get some Uh, he might get

1224
01:04:04.039 --> 01:04:06.719
<v Speaker 13>some money for property taxes he's paid and other things

1225
01:04:06.760 --> 01:04:07.360
<v Speaker 13>over the years.

1226
01:04:07.719 --> 01:04:09.639
<v Speaker 2>No, No, he paid it, but they paid it too.

1227
01:04:09.719 --> 01:04:12.440
<v Speaker 2>They each pay their own half. I don't think he

1228
01:04:12.599 --> 01:04:13.760
<v Speaker 2>wasn't paying for the other half.

1229
01:04:15.639 --> 01:04:20.440
<v Speaker 11>Hey Tom, Yeah, have my ILC improvement?

1230
01:04:21.159 --> 01:04:24.920
<v Speaker 7>Yes, yes, yes, it's going it at.

1231
01:04:25.280 --> 01:04:33.840
<v Speaker 11>A four point five easement recorded on a certain recorded.

1232
01:04:33.519 --> 01:04:36.519
<v Speaker 2>Number with R and I'll bet you he has a

1233
01:04:36.559 --> 01:04:40.320
<v Speaker 2>four point five easement as well. So that easement is

1234
01:04:40.960 --> 01:04:44.400
<v Speaker 2>is his easement to you, and the one on his

1235
01:04:44.599 --> 01:04:48.480
<v Speaker 2>property is your easement to him. No, no, just the

1236
01:04:48.559 --> 01:04:50.360
<v Speaker 2>other way around. The four and a half feet is

1237
01:04:50.400 --> 01:04:53.000
<v Speaker 2>your easement to him. The other side is his easement

1238
01:04:53.079 --> 01:04:53.239
<v Speaker 2>to you.

1239
01:04:54.760 --> 01:04:57.840
<v Speaker 11>So within that four and a half seat based off

1240
01:04:57.920 --> 01:05:02.400
<v Speaker 11>of this, it's a recorded I can't put a sense.

1241
01:05:02.199 --> 01:05:05.840
<v Speaker 2>There unless it calls, unless the easeman will have some

1242
01:05:06.400 --> 01:05:09.239
<v Speaker 2>specifications in it. But you know what, I'd love to

1243
01:05:09.239 --> 01:05:11.159
<v Speaker 2>get Brad O'Brien on to talk about it. Hold on

1244
01:05:11.199 --> 01:05:12.760
<v Speaker 2>a secon We got to take this break. Hang on,

1245
01:05:13.119 --> 01:05:20.480
<v Speaker 2>get Brad O'Brien. We got more coming up. Go with

1246
01:05:20.599 --> 01:05:24.000
<v Speaker 2>a sure thing Denver's Best roofer Excel roofing dot com.

1247
01:05:24.199 --> 01:05:29.880
<v Speaker 2>You don't pay a cent until you're content. Time for

1248
01:05:29.960 --> 01:05:33.679
<v Speaker 2>an insurance check up, free no obligation comparison call Compass

1249
01:05:33.760 --> 01:05:37.440
<v Speaker 2>Insurance paying too much your coverage at dozens of insurance companies.

1250
01:05:37.559 --> 01:05:39.599
<v Speaker 2>Find out now three oh three seven to seven to

1251
01:05:39.639 --> 01:05:42.360
<v Speaker 2>one help. You'll think you're his only customer when you

1252
01:05:42.480 --> 01:05:44.880
<v Speaker 2>choose Frank durand the real estate man dot com to

1253
01:05:45.000 --> 01:05:48.199
<v Speaker 2>list your home with Remax Alliance three oh three nine

1254
01:05:48.239 --> 01:05:57.119
<v Speaker 2>two zero sixteen twenty two. Hi Tom Martino here three

1255
01:05:57.239 --> 01:05:59.840
<v Speaker 2>O three seven one three talks seven one three eight

1256
01:06:00.000 --> 01:06:03.960
<v Speaker 2>two five five. All right, what is your comment, Chris

1257
01:06:04.039 --> 01:06:06.320
<v Speaker 2>on this easement issue? What is your comment? I'll take

1258
01:06:06.360 --> 01:06:09.960
<v Speaker 2>that before we Oh, no, Brad O'Brien's there. But but Chris,

1259
01:06:10.039 --> 01:06:11.559
<v Speaker 2>real quick, what were you going to say about it?

1260
01:06:12.320 --> 01:06:14.840
<v Speaker 15>What I was gonna say is I had an issue

1261
01:06:14.920 --> 01:06:17.519
<v Speaker 15>with this with one of my neighbors at one point,

1262
01:06:17.639 --> 01:06:21.159
<v Speaker 15>and basically there's a there are setback requirements on the

1263
01:06:21.239 --> 01:06:23.440
<v Speaker 15>sides of houses. Now it doesn't really apply to this,

1264
01:06:23.599 --> 01:06:26.679
<v Speaker 15>but if there is an easement for that driveway and

1265
01:06:26.719 --> 01:06:29.519
<v Speaker 15>he does put an offense, the other owner can just have.

1266
01:06:29.639 --> 01:06:31.559
<v Speaker 2>Him remove it, of course for it.

1267
01:06:32.000 --> 01:06:34.000
<v Speaker 15>Yeah, And I mean it's just that's right, not something

1268
01:06:34.039 --> 01:06:36.760
<v Speaker 15>he wants to do without checking all the paperwork, even

1269
01:06:36.760 --> 01:06:38.199
<v Speaker 15>if he has like a written agreement. Because when he

1270
01:06:38.199 --> 01:06:40.519
<v Speaker 15>bought the house. He bought all the easements, regardless of

1271
01:06:40.559 --> 01:06:41.039
<v Speaker 15>how old they are.

1272
01:06:41.360 --> 01:06:43.360
<v Speaker 2>Yeah, I want to talk to Brad o Brian, thank you, Chris,

1273
01:06:43.440 --> 01:06:46.119
<v Speaker 2>you're you're right about that now, Brad. This guy this

1274
01:06:46.519 --> 01:06:51.000
<v Speaker 2>this duplex was built in the This duplex was built

1275
01:06:51.039 --> 01:06:55.519
<v Speaker 2>in the fifties. And he says his driveway on his

1276
01:06:56.079 --> 01:07:00.039
<v Speaker 2>survey shows he owns four and a half feet of

1277
01:07:00.119 --> 01:07:03.000
<v Speaker 2>a nine foot wide driveway, so he owns half of it.

1278
01:07:03.840 --> 01:07:07.679
<v Speaker 2>On his survey there's an easement on his half granting

1279
01:07:07.800 --> 01:07:10.679
<v Speaker 2>it to the neighbor, and on the neighbors there's an

1280
01:07:10.719 --> 01:07:14.960
<v Speaker 2>easement granting to him. He wants to evacuate his half

1281
01:07:15.039 --> 01:07:17.280
<v Speaker 2>of the driveway and put up a fence down the middle,

1282
01:07:17.800 --> 01:07:20.719
<v Speaker 2>and it's a recorded easement since nineteen fifty.

1283
01:07:21.119 --> 01:07:26.039
<v Speaker 16>What do you think, Well, these are reciprocal easements in

1284
01:07:26.159 --> 01:07:29.320
<v Speaker 16>favor of each other. They're mutual, and in order to

1285
01:07:29.400 --> 01:07:33.000
<v Speaker 16>give up. In order to terminate an easement, the beneficiary

1286
01:07:33.119 --> 01:07:35.719
<v Speaker 16>of the easement, whoever enjoys it, has to sign off

1287
01:07:35.760 --> 01:07:35.960
<v Speaker 16>on that.

1288
01:07:36.239 --> 01:07:37.880
<v Speaker 10>So this is the guy who.

1289
01:07:39.960 --> 01:07:43.159
<v Speaker 16>Who wants to take back the centin his land is

1290
01:07:43.280 --> 01:07:46.480
<v Speaker 16>not the beneficiary. He's the burdened party. So he's not

1291
01:07:46.559 --> 01:07:48.880
<v Speaker 16>the one who can terminate it. He has to get

1292
01:07:48.920 --> 01:07:51.199
<v Speaker 16>the party who's going to be losing the easement to

1293
01:07:51.760 --> 01:07:52.840
<v Speaker 16>sign up on the crimination.

1294
01:07:54.440 --> 01:07:56.280
<v Speaker 2>That's what I thought. So he's not going to be

1295
01:07:56.360 --> 01:07:59.800
<v Speaker 2>able to just do that, not at all at this

1296
01:07:59.840 --> 01:08:05.199
<v Speaker 2>time point. So he he's out of luck. I mean, right,

1297
01:08:05.440 --> 01:08:07.760
<v Speaker 2>I mean as far as wanting to put up his fence.

1298
01:08:08.559 --> 01:08:09.480
<v Speaker 8>Well, yeah, the.

1299
01:08:09.480 --> 01:08:12.199
<v Speaker 16>Burden party connect unilaterally terminate an Eastman.

1300
01:08:12.679 --> 01:08:14.639
<v Speaker 10>The party has to terminate it.

1301
01:08:15.079 --> 01:08:18.680
<v Speaker 2>So did you hear that? That That answers your question, sir?

1302
01:08:19.159 --> 01:08:19.840
<v Speaker 2>It really does.

1303
01:08:21.119 --> 01:08:23.479
<v Speaker 11>Yeah, I did your I appreciate it.

1304
01:08:25.000 --> 01:08:25.159
<v Speaker 1>Now.

1305
01:08:25.880 --> 01:08:28.399
<v Speaker 2>Well, now let me ask you. Is this the neighbor

1306
01:08:28.560 --> 01:08:30.880
<v Speaker 2>that shares the duplex with you or the neighbor on

1307
01:08:30.920 --> 01:08:31.600
<v Speaker 2>the other side.

1308
01:08:32.800 --> 01:08:35.960
<v Speaker 11>The neighbor on the other side where the other duplex?

1309
01:08:36.560 --> 01:08:39.199
<v Speaker 2>Okay, have you ever talked to that neighbor? Does he

1310
01:08:39.399 --> 01:08:40.199
<v Speaker 2>use the driveway?

1311
01:08:41.239 --> 01:08:44.039
<v Speaker 11>Yeah, they do use the driveway. So I'm gonna meet

1312
01:08:44.079 --> 01:08:45.359
<v Speaker 11>with him on the twentieth.

1313
01:08:46.520 --> 01:08:48.560
<v Speaker 2>Why don't you just put a fence? Why don't you

1314
01:08:48.720 --> 01:08:50.159
<v Speaker 2>just come in four and a half feet and put

1315
01:08:50.159 --> 01:08:50.800
<v Speaker 2>your fence there.

1316
01:08:53.640 --> 01:08:57.399
<v Speaker 11>Well, that that's eventually what's going to happen with the

1317
01:08:57.520 --> 01:09:00.800
<v Speaker 11>new development. But I film need to hear it. I

1318
01:09:00.840 --> 01:09:06.720
<v Speaker 11>guess you heard it drive agreement for the Transportation Department

1319
01:09:06.840 --> 01:09:07.920
<v Speaker 11>with City alaquid.

1320
01:09:08.199 --> 01:09:11.279
<v Speaker 2>Well, we got to run. But I hope, I hope

1321
01:09:11.279 --> 01:09:13.680
<v Speaker 2>you just consult an attorney if you need anything. Brad

1322
01:09:13.720 --> 01:09:16.079
<v Speaker 2>O'Brien is a real estate attorney. Seven two zero three

1323
01:09:16.199 --> 01:09:19.439
<v Speaker 2>seven zero seventy three eighty eight. We have more coming up.

1324
01:09:22.399 --> 01:09:25.640
<v Speaker 2>Go with a sure thing Denver's Best roofer Excel Roofing

1325
01:09:25.760 --> 01:09:28.399
<v Speaker 2>dot com. You don't pay a cent until you're content.

1326
01:09:31.760 --> 01:09:34.920
<v Speaker 2>Time for an insurance check up free, no obligation comparison

1327
01:09:35.079 --> 01:09:38.640
<v Speaker 2>call Compass Insurance paying too much your coverage at dozens

1328
01:09:38.680 --> 01:09:41.399
<v Speaker 2>of insurance companies find out now three oh three seven

1329
01:09:41.399 --> 01:09:43.720
<v Speaker 2>to seven to one help. You'll think you're his only

1330
01:09:43.840 --> 01:09:46.279
<v Speaker 2>customer when you choose Frank Durand the real estate Man

1331
01:09:46.359 --> 01:09:49.760
<v Speaker 2>dot com to list your home with Remax Alliance three

1332
01:09:49.840 --> 01:09:51.880
<v Speaker 2>oh three nine two zero sixteen twenty two.

1333
01:10:01.880 --> 01:10:06.840
<v Speaker 1>So you don't happen, come running just as fast as

1334
01:10:06.920 --> 01:10:07.399
<v Speaker 1>you can.

1335
01:10:08.640 --> 01:10:09.920
<v Speaker 2>Shooter's gonna help.

1336
01:10:10.239 --> 01:10:10.560
<v Speaker 1>Come.

1337
01:10:11.159 --> 01:10:17.479
<v Speaker 2>Man Dix is the Troubleshooter Show. No Tom Martine, Okay,

1338
01:10:17.960 --> 01:10:20.560
<v Speaker 2>I'm not going to Mark when he's upside down. I'm sorry, Mark,

1339
01:10:20.600 --> 01:10:22.640
<v Speaker 2>I'm not gonna do it. I'm Tom Martino. Welcome to

1340
01:10:22.680 --> 01:10:24.880
<v Speaker 2>the show. Three oh three seven one three talks seven

1341
01:10:24.920 --> 01:10:27.800
<v Speaker 2>on three eight two five five. I'm mistiming these scenes

1342
01:10:27.840 --> 01:10:29.880
<v Speaker 2>a little. I'm trying to get him automated. If you're

1343
01:10:29.920 --> 01:10:32.439
<v Speaker 2>watching on YouTube, don't worry. It's growing pains. I'll get

1344
01:10:32.479 --> 01:10:34.560
<v Speaker 2>it all worked out soon. Give us a call if

1345
01:10:34.560 --> 01:10:36.520
<v Speaker 2>you need help with the consumer problem question can pay?

1346
01:10:36.560 --> 01:10:38.920
<v Speaker 2>Three oh three seven one three talks seven one three

1347
01:10:39.000 --> 01:10:41.199
<v Speaker 2>eight two five five. Okay, now I can go to Mark.

1348
01:10:41.239 --> 01:10:41.600
<v Speaker 10>There you go.

1349
01:10:41.920 --> 01:10:44.479
<v Speaker 2>Well, no, see, now you're off camera. This guy is

1350
01:10:44.640 --> 01:10:47.319
<v Speaker 2>so bad. He just for yes.

1351
01:10:47.359 --> 01:10:49.960
<v Speaker 13>I'm sure everybody believes it's nay, yeah, yeah, well of

1352
01:10:50.000 --> 01:10:51.960
<v Speaker 13>course you were on perfectly and now you're not.

1353
01:10:52.159 --> 01:10:55.439
<v Speaker 2>So what happened? I didn't do thing, I didn't touch anything.

1354
01:10:55.520 --> 01:10:59.319
<v Speaker 2>Now he absolutely changed his prob He was full screen

1355
01:10:59.399 --> 01:11:01.119
<v Speaker 2>and everything, and it just sucks.

1356
01:11:01.319 --> 01:11:03.000
<v Speaker 8>I don't know he saw his face. It broke the

1357
01:11:03.119 --> 01:11:04.199
<v Speaker 8>camera anyway.

1358
01:11:05.039 --> 01:11:07.840
<v Speaker 2>Just just hold on, man, let me go to the phones.

1359
01:11:07.920 --> 01:11:11.079
<v Speaker 2>Let me let let's start helping people. Oh somebody hung up.

1360
01:11:11.319 --> 01:11:14.960
<v Speaker 2>See because we're fooling around. Mark, did you change really?

1361
01:11:15.479 --> 01:11:18.359
<v Speaker 2>Because you were on full screen and now you're not?

1362
01:11:18.720 --> 01:11:19.119
<v Speaker 1>So all?

1363
01:11:19.199 --> 01:11:22.119
<v Speaker 13>I'm well, I killed it because once again, while I'm

1364
01:11:22.159 --> 01:11:25.000
<v Speaker 13>in that, I can't get texts and stuff, and.

1365
01:11:25.079 --> 01:11:27.920
<v Speaker 2>Okay, well god, and it was me and it wasn't me,

1366
01:11:28.319 --> 01:11:30.680
<v Speaker 2>So if you kept inverting me other than that, I

1367
01:11:30.720 --> 01:11:33.039
<v Speaker 2>didn't do it. No, I didn't really, but okay, so

1368
01:11:33.279 --> 01:11:35.159
<v Speaker 2>if you want to ever go back to it, let's

1369
01:11:35.239 --> 01:11:38.279
<v Speaker 2>try it. Otherwise screw it. I'm going to try to

1370
01:11:38.840 --> 01:11:42.840
<v Speaker 2>do it anyway we can. But anyway, it's just I'm trying.

1371
01:11:43.159 --> 01:11:46.119
<v Speaker 13>He doesn't know how to do it, so he yes,

1372
01:11:46.199 --> 01:11:48.399
<v Speaker 13>I'm sure everybody is thinking exactly that.

1373
01:11:48.680 --> 01:11:53.439
<v Speaker 2>Yeah. Sure. Well and businesses, Donna, what's going on with

1374
01:11:53.560 --> 01:11:56.720
<v Speaker 2>this apartment? Donna, what's going on with this apartment? What's happening?

1375
01:11:56.800 --> 01:11:57.119
<v Speaker 8>Donna?

1376
01:11:57.479 --> 01:11:57.720
<v Speaker 17>Bye?

1377
01:11:59.239 --> 01:11:59.880
<v Speaker 2>Hey, what's going on?

1378
01:12:00.239 --> 01:12:03.680
<v Speaker 18>I've lived in Well, I've got a landlord that is

1379
01:12:04.840 --> 01:12:07.840
<v Speaker 18>My rent is thirteen seventy five. They told me extension

1380
01:12:07.840 --> 01:12:09.119
<v Speaker 18>would be an extra hundred.

1381
01:12:09.199 --> 01:12:10.760
<v Speaker 10>I said, okay, I.

1382
01:12:10.800 --> 01:12:12.880
<v Speaker 2>Mean an extra hundred per month.

1383
01:12:14.840 --> 01:12:15.640
<v Speaker 7>Well, no, an.

1384
01:12:15.600 --> 01:12:19.159
<v Speaker 18>Extra hundred for the extension per stay a month longer

1385
01:12:19.520 --> 01:12:20.039
<v Speaker 18>than my lease.

1386
01:12:20.239 --> 01:12:23.359
<v Speaker 2>Oh oh, you just want to extend a month and

1387
01:12:24.119 --> 01:12:26.920
<v Speaker 2>they were going to charge you regular rent plus one hundred.

1388
01:12:28.600 --> 01:12:29.880
<v Speaker 3>Well, yeah, that's what they did.

1389
01:12:30.000 --> 01:12:33.560
<v Speaker 18>And I can understand that because I'm at my so

1390
01:12:34.079 --> 01:12:37.479
<v Speaker 18>I got a lease extension. But here's my problem. I

1391
01:12:37.560 --> 01:12:40.199
<v Speaker 18>went to pay for that, and when I went into

1392
01:12:40.319 --> 01:12:43.840
<v Speaker 18>the portal, they charged me one thousand, six hundred and

1393
01:12:44.000 --> 01:12:45.000
<v Speaker 18>eighty one dollars.

1394
01:12:45.640 --> 01:12:47.720
<v Speaker 2>Well, hold on, well, I don't know what that means.

1395
01:12:48.000 --> 01:12:49.159
<v Speaker 2>What is your normal rent?

1396
01:12:51.199 --> 01:12:52.800
<v Speaker 18>Thirteen sixty five?

1397
01:12:53.600 --> 01:12:58.760
<v Speaker 2>Thirteen sixty five? And on top of that, they charged

1398
01:12:58.840 --> 01:13:01.119
<v Speaker 2>you their thousand bucks.

1399
01:13:02.880 --> 01:13:06.920
<v Speaker 18>No, they charged me another almost three hundred dollars three.

1400
01:13:06.840 --> 01:13:10.479
<v Speaker 2>Hundred, okay, okay, So it went from thirteen hundred to

1401
01:13:10.520 --> 01:13:12.319
<v Speaker 2>sixteen hundred. You thought it was only going to be

1402
01:13:12.359 --> 01:13:14.600
<v Speaker 2>an extra hundred. I want to ask a few questions

1403
01:13:14.680 --> 01:13:16.560
<v Speaker 2>before we do any of this. When was your lease up?

1404
01:13:16.720 --> 01:13:21.039
<v Speaker 7>Oh, August thirty first of this year?

1405
01:13:23.000 --> 01:13:26.000
<v Speaker 2>Lease was up August thirty first, okay? And another thing

1406
01:13:26.039 --> 01:13:27.840
<v Speaker 2>I want to did you want to stay or did

1407
01:13:27.880 --> 01:13:29.159
<v Speaker 2>you leave because it was up?

1408
01:13:31.159 --> 01:13:33.680
<v Speaker 18>I was leaving because I was being harassed by the

1409
01:13:33.760 --> 01:13:37.880
<v Speaker 18>new manager that took over in January. I was there

1410
01:13:38.000 --> 01:13:41.159
<v Speaker 18>for four four and a half years prior to that.

1411
01:13:41.920 --> 01:13:45.319
<v Speaker 2>Okay, so you were so you're you're leaving voluntarily. I

1412
01:13:45.399 --> 01:13:49.840
<v Speaker 2>get it, you're leaving voluntarily, and then they charged you

1413
01:13:50.359 --> 01:13:54.520
<v Speaker 2>and did you have anything in writing that said they

1414
01:13:54.600 --> 01:13:59.399
<v Speaker 2>were going to charge you just the extra one hundred bucks.

1415
01:14:01.720 --> 01:14:03.600
<v Speaker 18>Actually, she told me she was going to send me

1416
01:14:03.680 --> 01:14:08.279
<v Speaker 18>an extension agreement. I never received it, but when I

1417
01:14:08.359 --> 01:14:12.600
<v Speaker 18>went into the portal to do the evacuation notice, it

1418
01:14:12.760 --> 01:14:17.239
<v Speaker 18>said twelve seventy five plus one hundred dollars. Okay, So

1419
01:14:17.359 --> 01:14:19.720
<v Speaker 18>I'm going, well, I know my rent with all the

1420
01:14:19.920 --> 01:14:23.720
<v Speaker 18>utilities and stuff is thirteen sixty five, and I went

1421
01:14:23.840 --> 01:14:28.640
<v Speaker 18>to pay that, but they removed the They charged me

1422
01:14:29.039 --> 01:14:33.199
<v Speaker 18>sixteen eighty one instead of the fourteen seventy.

1423
01:14:33.640 --> 01:14:36.399
<v Speaker 2>I get you. I know exactly what you're saying. The

1424
01:14:36.600 --> 01:14:39.239
<v Speaker 2>only way we can do something about that is if

1425
01:14:39.279 --> 01:14:43.640
<v Speaker 2>you have a very clear extension agreement that says you

1426
01:14:43.720 --> 01:14:47.600
<v Speaker 2>could hold over for one month for an additional one

1427
01:14:47.720 --> 01:14:51.800
<v Speaker 2>hundred dollars. If you don't never send it to me,

1428
01:14:52.000 --> 01:14:55.800
<v Speaker 2>I just well, okay, but okay, now hold on, Donna, Donna.

1429
01:14:55.920 --> 01:14:57.960
<v Speaker 2>Let's just say I have one of my deputies call

1430
01:14:58.000 --> 01:15:01.399
<v Speaker 2>over there and say, you charge this woman sixteen hundred

1431
01:15:01.439 --> 01:15:05.079
<v Speaker 2>bucks another three hundred on top of her rent, and

1432
01:15:05.319 --> 01:15:07.600
<v Speaker 2>she was told she could stay there an extra month

1433
01:15:07.920 --> 01:15:10.600
<v Speaker 2>for an extra one hundred dollars over her rent and

1434
01:15:11.079 --> 01:15:14.720
<v Speaker 2>the person says, no, we didn't. Then what do we do?

1435
01:15:16.600 --> 01:15:20.239
<v Speaker 18>Yeah, well, I have it on the vacate notice saying

1436
01:15:20.279 --> 01:15:20.520
<v Speaker 18>it was.

1437
01:15:20.680 --> 01:15:23.800
<v Speaker 2>Well, hold on, oh, that's good. Way tell me what

1438
01:15:23.920 --> 01:15:25.079
<v Speaker 2>the vacate notice says.

1439
01:15:26.640 --> 01:15:30.039
<v Speaker 18>The vote vacate notice said twelve seventy five plus one

1440
01:15:30.159 --> 01:15:31.920
<v Speaker 18>hundred extension.

1441
01:15:32.760 --> 01:15:35.960
<v Speaker 2>Twelve seventy five. But you're okay, So if you take

1442
01:15:36.079 --> 01:15:40.359
<v Speaker 2>twelve seventy five and you add one hundred, that's thirteen

1443
01:15:40.520 --> 01:15:41.720
<v Speaker 2>seventy five, right.

1444
01:15:43.239 --> 01:15:43.680
<v Speaker 7>Yes, sir.

1445
01:15:44.079 --> 01:15:47.199
<v Speaker 2>But then on top of that you would have utilities, right,

1446
01:15:48.479 --> 01:15:49.359
<v Speaker 2>which which.

1447
01:15:49.239 --> 01:15:52.279
<v Speaker 18>Is the ninety five? Which is why I automatically was

1448
01:15:52.319 --> 01:15:53.000
<v Speaker 18>going to say.

1449
01:15:52.840 --> 01:15:57.439
<v Speaker 2>So it would be fourteen seven bread Okay, okay, you

1450
01:15:57.640 --> 01:16:02.960
<v Speaker 2>do have something in writing it clearly says that amount

1451
01:16:03.079 --> 01:16:08.119
<v Speaker 2>dew on this invoice? And did you do you have it?

1452
01:16:08.880 --> 01:16:10.800
<v Speaker 2>Did you save it or is it? Is it on

1453
01:16:10.880 --> 01:16:12.199
<v Speaker 2>the portal or did you save it?

1454
01:16:14.159 --> 01:16:14.680
<v Speaker 1>What I did?

1455
01:16:14.840 --> 01:16:17.840
<v Speaker 18>Is there any way you can print anything from these guys?

1456
01:16:18.239 --> 01:16:20.479
<v Speaker 18>I had to put it on the screen of the

1457
01:16:20.640 --> 01:16:23.319
<v Speaker 18>TV and take pictures of it with myney.

1458
01:16:23.399 --> 01:16:26.960
<v Speaker 2>Well, that's okay, that's okay. Are they denied? Donna? Donna?

1459
01:16:27.079 --> 01:16:30.079
<v Speaker 2>This sounds good to me when you told them by

1460
01:16:30.199 --> 01:16:34.479
<v Speaker 2>the way I show here on the portal twelve seventy

1461
01:16:34.600 --> 01:16:38.039
<v Speaker 2>five plus one hundred, that would be thirteen seventy five

1462
01:16:38.439 --> 01:16:42.680
<v Speaker 2>plus ninety five, which would be fourteen seventy Why am

1463
01:16:42.720 --> 01:16:45.159
<v Speaker 2>I being charged sixteen? Did you go through that scenario

1464
01:16:45.239 --> 01:16:46.439
<v Speaker 2>with them? And what did they say?

1465
01:16:47.479 --> 01:16:50.760
<v Speaker 18>Yes, yes, sir, And I left them a message and

1466
01:16:50.920 --> 01:16:52.079
<v Speaker 18>nobody called me back.

1467
01:16:52.199 --> 01:16:54.800
<v Speaker 2>Okay, so you never did You never did get to

1468
01:16:54.920 --> 01:16:56.800
<v Speaker 2>make your argument with them.

1469
01:16:58.640 --> 01:16:58.680
<v Speaker 4>No.

1470
01:16:59.199 --> 01:17:01.399
<v Speaker 18>In fact, I'm don't have enough problem with them.

1471
01:17:01.680 --> 01:17:04.279
<v Speaker 2>Okay, Well we'll help you do that. I think you

1472
01:17:04.439 --> 01:17:08.079
<v Speaker 2>have a good case. I mean, if truly you too,

1473
01:17:08.680 --> 01:17:10.720
<v Speaker 2>I mean, if you have that in writing, you were

1474
01:17:10.840 --> 01:17:13.000
<v Speaker 2>smart to take a picture of it. I don't know

1475
01:17:13.159 --> 01:17:15.239
<v Speaker 2>how are they going to deny it? I mean, so

1476
01:17:15.399 --> 01:17:19.279
<v Speaker 2>you've never talked to one person since that bill?

1477
01:17:21.479 --> 01:17:23.239
<v Speaker 18>No, I have been trying to call.

1478
01:17:23.399 --> 01:17:25.840
<v Speaker 13>Okay, why don't you send us and half picture and

1479
01:17:25.960 --> 01:17:27.560
<v Speaker 13>we'll have Deputy Dot call over.

1480
01:17:27.640 --> 01:17:30.640
<v Speaker 8>What did you Is there a management office donor that

1481
01:17:30.760 --> 01:17:33.159
<v Speaker 8>you could go to and talk to somebody in person?

1482
01:17:35.000 --> 01:17:35.159
<v Speaker 1>Well?

1483
01:17:35.239 --> 01:17:37.439
<v Speaker 18>I tried doing that too, sir, when I took the

1484
01:17:37.560 --> 01:17:42.520
<v Speaker 18>catier's check up there with my letter. Because and they

1485
01:17:42.640 --> 01:17:45.520
<v Speaker 18>have a lockdown building and so I put it through

1486
01:17:45.600 --> 01:17:48.319
<v Speaker 18>their drop box and I called the number and I said,

1487
01:17:48.760 --> 01:17:52.239
<v Speaker 18>your cashier's check for this much. I think it was

1488
01:17:52.399 --> 01:17:55.960
<v Speaker 18>fifteen something. Because they're charging me for the dead bolt

1489
01:17:56.159 --> 01:17:59.239
<v Speaker 18>from this from putting that on my doors. It's the

1490
01:17:59.359 --> 01:18:01.760
<v Speaker 18>homeless people full works trying to come into my unit

1491
01:18:02.199 --> 01:18:03.960
<v Speaker 18>and they assaulted me.

1492
01:18:04.079 --> 01:18:04.880
<v Speaker 9>On the property.

1493
01:18:05.279 --> 01:18:06.640
<v Speaker 2>What do you mean they assaulted you?

1494
01:18:06.840 --> 01:18:08.800
<v Speaker 18>I falled and I asked for a dead bolt, and

1495
01:18:08.840 --> 01:18:12.319
<v Speaker 18>there's one hundred and sixteen that I just want this

1496
01:18:12.600 --> 01:18:16.439
<v Speaker 18>over with, but I don't want to. But I don't

1497
01:18:16.479 --> 01:18:16.760
<v Speaker 18>want to.

1498
01:18:17.479 --> 01:18:20.520
<v Speaker 2>Well, you confuse me. There is the additional money. Is

1499
01:18:20.600 --> 01:18:23.560
<v Speaker 2>the additional money something to do with the dead bolt?

1500
01:18:25.600 --> 01:18:27.640
<v Speaker 18>Well, I paid it because I just want to get

1501
01:18:27.720 --> 01:18:30.960
<v Speaker 18>rid of it. But yeah, they charged me after being

1502
01:18:31.039 --> 01:18:32.479
<v Speaker 18>assaulted on the mark.

1503
01:18:32.800 --> 01:18:36.520
<v Speaker 2>What Mark is asking, Mark is asking if you had

1504
01:18:36.640 --> 01:18:40.239
<v Speaker 2>maybe any damages they assessed? What about your security deposit?

1505
01:18:40.359 --> 01:18:42.960
<v Speaker 2>Did you get? What about your ceiling?

1506
01:18:43.079 --> 01:18:46.680
<v Speaker 18>They've already said, They've already said to me Tom three

1507
01:18:46.760 --> 01:18:48.920
<v Speaker 18>different times, so you're going to Florida.

1508
01:18:49.279 --> 01:18:50.399
<v Speaker 9>So you're going to Florida.

1509
01:18:50.800 --> 01:18:53.640
<v Speaker 2>Well, Ronna, he didn't answer me. I didn't answer me that.

1510
01:18:53.640 --> 01:18:57.640
<v Speaker 18>I'm going to have a problem getting my deposit doesn't

1511
01:18:57.680 --> 01:19:00.000
<v Speaker 18>come back until after I leave, and then thirty days.

1512
01:19:00.600 --> 01:19:03.319
<v Speaker 18>But the lady came in and she took pictures of

1513
01:19:03.439 --> 01:19:06.600
<v Speaker 18>my whole place, and she goes, oh, the place looks

1514
01:19:06.640 --> 01:19:08.760
<v Speaker 18>really good, and I said, yeah, I said, I a

1515
01:19:08.920 --> 01:19:10.359
<v Speaker 18>very donna.

1516
01:19:10.520 --> 01:19:13.039
<v Speaker 2>Call us. You can call us even if you're in

1517
01:19:13.119 --> 01:19:16.359
<v Speaker 2>Florida if they try to keep your deposit. I want

1518
01:19:16.439 --> 01:19:20.000
<v Speaker 2>deputy doctor call over there. I want deputy doctor. Where

1519
01:19:20.000 --> 01:19:20.800
<v Speaker 2>are you going in Florida?

1520
01:19:20.840 --> 01:19:25.199
<v Speaker 18>By the way, uh, Leesburg, But don't put that on here.

1521
01:19:26.279 --> 01:19:29.920
<v Speaker 2>It's just well, they're not listening right now. But that's

1522
01:19:29.960 --> 01:19:32.279
<v Speaker 2>a nice that's a nice area, by the way, that's

1523
01:19:32.359 --> 01:19:35.760
<v Speaker 2>growing pretty fast, Yes, sir, it is.

1524
01:19:36.039 --> 01:19:39.720
<v Speaker 18>And I you know, I just I have never had

1525
01:19:39.800 --> 01:19:43.079
<v Speaker 18>this much assle ever. And you know, I mean, I'm like,

1526
01:19:43.199 --> 01:19:46.319
<v Speaker 18>I'm seventy. Just just let me out of here and

1527
01:19:46.479 --> 01:19:49.479
<v Speaker 18>let me go and don't rip me off. You know,

1528
01:19:49.640 --> 01:19:50.279
<v Speaker 18>it's like mine.

1529
01:19:50.479 --> 01:19:53.319
<v Speaker 2>I know. I don't you listen, listen. I feel for you.

1530
01:19:53.600 --> 01:19:56.319
<v Speaker 2>I really do. Are you single and alone? Are you

1531
01:19:56.720 --> 01:19:59.079
<v Speaker 2>do you have anybody to help you out here? Hum?

1532
01:20:00.199 --> 01:20:01.920
<v Speaker 17>No, No, I don't sure.

1533
01:20:01.960 --> 01:20:05.680
<v Speaker 18>I wasn't able to have kids, and my husband passed

1534
01:20:05.760 --> 01:20:09.239
<v Speaker 18>away about twenty years ago. So I've been trying to

1535
01:20:09.279 --> 01:20:09.840
<v Speaker 18>struggle on.

1536
01:20:10.199 --> 01:20:11.880
<v Speaker 2>Give me that email. I'm going to help you out.

1537
01:20:12.039 --> 01:20:14.640
<v Speaker 13>Just I need to see a picture of exactly where

1538
01:20:14.680 --> 01:20:17.119
<v Speaker 13>it says it's less than what they charged you.

1539
01:20:17.439 --> 01:20:19.199
<v Speaker 2>And if I got to drive over there, I'll drive

1540
01:20:19.239 --> 01:20:21.760
<v Speaker 2>over there. I'm going to give thank you. Yeah, Donald,

1541
01:20:21.920 --> 01:20:22.800
<v Speaker 2>We're going to help you out here.

1542
01:20:23.800 --> 01:20:28.960
<v Speaker 8>There's never anybody in the management office. Is that what

1543
01:20:29.039 --> 01:20:29.439
<v Speaker 8>you're saying.

1544
01:20:29.680 --> 01:20:31.880
<v Speaker 2>Kelly's chatting with her right now to get and folks, okay,

1545
01:20:32.439 --> 01:20:35.159
<v Speaker 2>all right, let's just do this. Then let's let's let

1546
01:20:35.279 --> 01:20:37.399
<v Speaker 2>Mark call over there and put the fear of God

1547
01:20:37.439 --> 01:20:40.119
<v Speaker 2>in them. One clear Choice Garage Doors, Now that is

1548
01:20:40.199 --> 01:20:43.159
<v Speaker 2>a great place. I'm telling you, I've never seen a

1549
01:20:43.239 --> 01:20:46.840
<v Speaker 2>company more well organized, well excel roofings, pretty damn good. Listen.

1550
01:20:46.960 --> 01:20:48.680
<v Speaker 2>One clear Choice door is they come to your door

1551
01:20:49.000 --> 01:20:51.119
<v Speaker 2>twenty four to seven to fix your garage door if

1552
01:20:51.159 --> 01:20:53.520
<v Speaker 2>you have an emergency broken spring, can't it in, can't

1553
01:20:53.600 --> 01:20:56.319
<v Speaker 2>it out? Here's the other thing, you can't close your door.

1554
01:20:56.520 --> 01:20:59.560
<v Speaker 2>But they'll also do regular inspections, regular garage doors. All

1555
01:20:59.640 --> 01:21:02.000
<v Speaker 2>of the nervish you need, all of the prices are

1556
01:21:02.079 --> 01:21:04.760
<v Speaker 2>on the website now. Even though the company's one clear

1557
01:21:04.840 --> 01:21:10.279
<v Speaker 2>choice garage stores. The website is one clear choice Doors

1558
01:21:10.880 --> 01:21:19.560
<v Speaker 2>dot com. Go with a sure thing Denver's best roofer

1559
01:21:19.720 --> 01:21:22.600
<v Speaker 2>Excel Roofing dot com. You don't pay a cent until

1560
01:21:22.640 --> 01:21:29.079
<v Speaker 2>you're content. Time for an insurance checkup free, no obligation.

1561
01:21:29.159 --> 01:21:32.960
<v Speaker 2>In comparison, call Compass Insurance paying too much your coverage

1562
01:21:33.000 --> 01:21:35.640
<v Speaker 2>at dozens of insurance companies find out now three all

1563
01:21:35.720 --> 01:21:38.039
<v Speaker 2>three seven to seven to one. Help. You'll think you're

1564
01:21:38.119 --> 01:21:40.600
<v Speaker 2>his only customer when you choose Frank durand the real

1565
01:21:40.720 --> 01:21:43.680
<v Speaker 2>estate Man dot com to list your home with Remax

1566
01:21:43.760 --> 01:21:46.760
<v Speaker 2>Alliance three all three nine two zero sixteen twenty two.

1567
01:21:50.399 --> 01:21:54.399
<v Speaker 2>Tom Martine, you're troubleshooter. Hey YouTubers you here, don't you?

1568
01:21:54.600 --> 01:21:56.840
<v Speaker 2>You hear behind the scenes them harassing me about my

1569
01:21:56.960 --> 01:21:59.960
<v Speaker 2>agent stuff. So you're gonna all be called to testify

1570
01:22:01.399 --> 01:22:04.399
<v Speaker 2>in the in the court case I have. I wouldn't

1571
01:22:04.399 --> 01:22:06.920
<v Speaker 2>miss that court date in a million years. All the

1572
01:22:07.039 --> 01:22:13.680
<v Speaker 2>YouTube and show up, Oh sorry, fourteen of them. I

1573
01:22:13.800 --> 01:22:16.720
<v Speaker 2>am so tired of this stupid thing here. I just

1574
01:22:16.840 --> 01:22:19.199
<v Speaker 2>got to turn it off. I'm just gonna I'm just

1575
01:22:19.880 --> 01:22:26.560
<v Speaker 2>never mind. I look at I'm struggling to get what comes. Okay,

1576
01:22:26.640 --> 01:22:28.720
<v Speaker 2>never mind, people are confused. Can you clip out his

1577
01:22:28.920 --> 01:22:30.079
<v Speaker 2>I'm struggling and send it.

1578
01:22:30.119 --> 01:22:30.640
<v Speaker 7>To me please.

1579
01:22:31.520 --> 01:22:36.760
<v Speaker 2>Okay. Anyway, guys, you heard me being harassed, right, Okay,

1580
01:22:37.279 --> 01:22:41.279
<v Speaker 2>So you're going to be called, uh to testify. So

1581
01:22:41.319 --> 01:22:44.960
<v Speaker 2>I want you all, if you agree to testify in

1582
01:22:45.079 --> 01:22:51.279
<v Speaker 2>my case against Mark and Shannon and Dragon and Kaschina,

1583
01:22:52.159 --> 01:22:55.920
<v Speaker 2>I want you to just say, I will on the

1584
01:22:56.159 --> 01:22:59.640
<v Speaker 2>stream here and I'll have you down here, okay, and

1585
01:22:59.720 --> 01:23:03.960
<v Speaker 2>then you will be called. I will do depositions, and uh,

1586
01:23:04.239 --> 01:23:06.159
<v Speaker 2>we'll come after. We'll go after him. I'll even give

1587
01:23:06.159 --> 01:23:08.640
<v Speaker 2>you guys, you know I we'll throw a party with

1588
01:23:08.800 --> 01:23:11.880
<v Speaker 2>my millions. I'm gonna pay for my attorney with your

1589
01:23:11.960 --> 01:23:12.439
<v Speaker 2>credit card.

1590
01:23:12.600 --> 01:23:15.399
<v Speaker 8>Tom, I was there in person. So I will testify.

1591
01:23:15.720 --> 01:23:16.039
<v Speaker 2>Thank you.

1592
01:23:16.239 --> 01:23:18.680
<v Speaker 15>Mar Well you should a little bit because this almost

1593
01:23:18.840 --> 01:23:21.680
<v Speaker 15>could be elder abuse if we did anything wrong.

1594
01:23:23.560 --> 01:23:27.720
<v Speaker 2>Yes, I got to talk to seriously, I gotta talk

1595
01:23:27.760 --> 01:23:31.880
<v Speaker 2>to Donna about this apartment. Now, did we did we

1596
01:23:32.000 --> 01:23:32.760
<v Speaker 2>call Mark or not?

1597
01:23:33.600 --> 01:23:33.760
<v Speaker 1>Well?

1598
01:23:34.159 --> 01:23:36.640
<v Speaker 2>Get the information from never mind Donna. Hold on. We

1599
01:23:36.680 --> 01:23:39.880
<v Speaker 2>won't go back to you then, because Mark is gonna call. Yeah,

1600
01:23:39.960 --> 01:23:42.439
<v Speaker 2>Donna's the only thing I read, Kelly. You talked to her?

1601
01:23:42.520 --> 01:23:45.319
<v Speaker 13>Is she going to be sending me a picture of

1602
01:23:45.359 --> 01:23:48.479
<v Speaker 13>the portal or whatever that shows the discrepancy. As soon

1603
01:23:48.520 --> 01:23:50.640
<v Speaker 13>as I get that, Dona, just get her phone number.

1604
01:23:50.640 --> 01:23:52.399
<v Speaker 13>I'll reach out to her after I talk to him

1605
01:23:52.479 --> 01:23:52.960
<v Speaker 13>later today.

1606
01:23:54.720 --> 01:24:00.520
<v Speaker 2>Okay, thank you, Kayla. Kayla's turn. So Kayla, what's going

1607
01:24:00.560 --> 01:24:00.920
<v Speaker 2>on with you?

1608
01:24:01.159 --> 01:24:01.279
<v Speaker 1>Hi?

1609
01:24:01.439 --> 01:24:01.720
<v Speaker 2>Kayla?

1610
01:24:02.560 --> 01:24:02.680
<v Speaker 1>Hi?

1611
01:24:02.920 --> 01:24:04.199
<v Speaker 10>How are you good?

1612
01:24:04.279 --> 01:24:05.319
<v Speaker 2>What's going on? Kayla?

1613
01:24:06.199 --> 01:24:11.880
<v Speaker 17>So, basically that a roofer to come on out about

1614
01:24:12.119 --> 01:24:16.920
<v Speaker 17>a year ago, paid him with the insurance money. Sorry,

1615
01:24:17.000 --> 01:24:17.960
<v Speaker 17>give me one second.

1616
01:24:18.479 --> 01:24:20.840
<v Speaker 2>So so the roof Okay, you hired a rufer a

1617
01:24:20.960 --> 01:24:21.359
<v Speaker 2>year ago?

1618
01:24:22.159 --> 01:24:22.560
<v Speaker 3>Correct?

1619
01:24:22.680 --> 01:24:24.640
<v Speaker 17>Signed a contract with a roofer?

1620
01:24:25.319 --> 01:24:25.520
<v Speaker 1>Yeah?

1621
01:24:25.520 --> 01:24:29.079
<v Speaker 11>And you know, I honestly did you pay in full?

1622
01:24:29.800 --> 01:24:30.800
<v Speaker 2>Did you pay in full?

1623
01:24:31.600 --> 01:24:33.680
<v Speaker 17>So I gave him the six thousand dollars that the

1624
01:24:33.760 --> 01:24:38.159
<v Speaker 17>insurance company gave me. Yeah, because he told me that

1625
01:24:38.279 --> 01:24:39.880
<v Speaker 17>he needed to buy material.

1626
01:24:40.159 --> 01:24:43.039
<v Speaker 2>Yeah. That so you never hire a roofer, this says that. Ever,

1627
01:24:43.439 --> 01:24:45.439
<v Speaker 2>that's that's an easy way to never have this. No,

1628
01:24:45.520 --> 01:24:48.760
<v Speaker 2>I'm serious, never hire a roofer that needs money upfront. Ever,

1629
01:24:49.279 --> 01:24:52.520
<v Speaker 2>don't ever hire one. That's the bottom line. Now, what else?

1630
01:24:52.600 --> 01:24:53.039
<v Speaker 2>Go ahead?

1631
01:24:53.920 --> 01:24:56.600
<v Speaker 17>Well, and so yeah, of course I've learned that after

1632
01:24:57.640 --> 01:24:59.199
<v Speaker 17>I mean, I thought I was saying.

1633
01:24:59.039 --> 01:25:03.680
<v Speaker 2>That will eliminate eight percent of all ripoffs. Don't pay

1634
01:25:04.159 --> 01:25:09.079
<v Speaker 2>a penny. Yeah, you know, Excel roofing, you don't pay anything,

1635
01:25:09.199 --> 01:25:12.399
<v Speaker 2>not a dime, not a dime. Just okay, I want

1636
01:25:12.399 --> 01:25:12.560
<v Speaker 2>to know.

1637
01:25:13.960 --> 01:25:16.119
<v Speaker 17>And here's the deal is he made it so legit

1638
01:25:16.199 --> 01:25:18.560
<v Speaker 17>because he's like, hey, so here's the way it works.

1639
01:25:18.680 --> 01:25:21.039
<v Speaker 17>You know, you get X amount from your insurance company,

1640
01:25:21.119 --> 01:25:22.840
<v Speaker 17>and then they pay the rest after.

1641
01:25:22.720 --> 01:25:25.840
<v Speaker 2>The job's done. So I mean, okay, well what happened.

1642
01:25:25.880 --> 01:25:27.800
<v Speaker 2>You didn't tell us the bad news? What happened?

1643
01:25:27.800 --> 01:25:27.960
<v Speaker 10>Then?

1644
01:25:28.720 --> 01:25:28.880
<v Speaker 6>Oh?

1645
01:25:29.039 --> 01:25:31.600
<v Speaker 2>Well, so did he ever? Did he ever do your

1646
01:25:31.720 --> 01:25:33.000
<v Speaker 2>roof Nope?

1647
01:25:33.680 --> 01:25:33.920
<v Speaker 1>Nope.

1648
01:25:33.960 --> 01:25:37.079
<v Speaker 17>Oh, come a multiple dates. I'm going to be there

1649
01:25:37.119 --> 01:25:38.960
<v Speaker 17>on this date, this date, this date.

1650
01:25:39.800 --> 01:25:43.680
<v Speaker 19>Yeah, then he sell ill and then again throughout a

1651
01:25:43.760 --> 01:25:44.560
<v Speaker 19>couple more days.

1652
01:25:45.479 --> 01:25:48.560
<v Speaker 2>And now what's the name of the roofer? His name

1653
01:25:48.640 --> 01:25:52.119
<v Speaker 2>is Josh Sandibal, Josh Josh Sandibal. What's the name of

1654
01:25:52.159 --> 01:25:56.920
<v Speaker 2>the company, three or three Roofing and Construction? Oh yeah,

1655
01:25:57.319 --> 01:26:03.960
<v Speaker 2>oh yeah, oh yeah, ripoff. Yeah, that's too bad. Three

1656
01:26:04.079 --> 01:26:07.960
<v Speaker 2>ZHO three Roofing in Construction. Yep, heard of him. That's

1657
01:26:08.079 --> 01:26:10.880
<v Speaker 2>too bad. Yep. Let's try to reach out to him, Kelly.

1658
01:26:10.920 --> 01:26:11.840
<v Speaker 2>Let's see if they'll come on.

1659
01:26:12.159 --> 01:26:15.119
<v Speaker 7>What's his name, Joshua Sandoval.

1660
01:26:15.600 --> 01:26:20.720
<v Speaker 2>Yep, that's it. I'm looking it up. Oh man, And

1661
01:26:20.920 --> 01:26:23.680
<v Speaker 2>so what's his latest excuse? You can get him arrested

1662
01:26:24.079 --> 01:26:27.159
<v Speaker 2>or you can get a civil judgment. It's contractor Trust

1663
01:26:27.239 --> 01:26:31.239
<v Speaker 2>Act he violated. So how long ago was it that

1664
01:26:31.399 --> 01:26:33.880
<v Speaker 2>I signed the contract? And did he ever? Did he

1665
01:26:34.000 --> 01:26:37.000
<v Speaker 2>ever come back? Did he ever do anything? No?

1666
01:26:37.239 --> 01:26:38.720
<v Speaker 19>He did absolutely nothing.

1667
01:26:39.119 --> 01:26:41.319
<v Speaker 2>Okay, So right now, what's his phone number?

1668
01:26:43.239 --> 01:26:44.039
<v Speaker 6>Let's see.

1669
01:26:46.479 --> 01:26:47.880
<v Speaker 7>Their phone number is?

1670
01:26:50.399 --> 01:26:52.359
<v Speaker 2>Is he still out there trying to get work?

1671
01:26:53.640 --> 01:26:54.199
<v Speaker 17>I believe so?

1672
01:26:54.439 --> 01:26:54.720
<v Speaker 7>Seven?

1673
01:26:54.920 --> 01:26:55.720
<v Speaker 2>How'd you find him?

1674
01:26:55.760 --> 01:27:01.119
<v Speaker 17>By the way, Actually it was a family friend that

1675
01:27:01.479 --> 01:27:06.439
<v Speaker 17>sent him over, clearly, oh, not a friend anymore.

1676
01:27:08.079 --> 01:27:10.520
<v Speaker 2>Well, I don't think they did it on purpose, did that?

1677
01:27:10.760 --> 01:27:14.319
<v Speaker 17>Oh they didn't, but you know, and they.

1678
01:27:14.119 --> 01:27:14.840
<v Speaker 7>Tried to help.

1679
01:27:14.960 --> 01:27:17.960
<v Speaker 2>But there, give me his phone number. Seven to zero

1680
01:27:18.720 --> 01:27:20.159
<v Speaker 2>hold on seven two zero.

1681
01:27:20.840 --> 01:27:25.560
<v Speaker 18>Yeah, three two zero eight three eight seven eight.

1682
01:27:25.520 --> 01:27:28.439
<v Speaker 2>Three eight seven? Are we gonna call him right now?

1683
01:27:28.560 --> 01:27:28.800
<v Speaker 8>Mark?

1684
01:27:28.920 --> 01:27:30.960
<v Speaker 2>Right this second? Are somebody gonna call him?

1685
01:27:31.119 --> 01:27:31.319
<v Speaker 10>Yeah?

1686
01:27:31.319 --> 01:27:33.199
<v Speaker 2>I think Kelly should call and see if he wants

1687
01:27:33.239 --> 01:27:36.640
<v Speaker 2>to come on air. Seven two zero three two zero

1688
01:27:36.920 --> 01:27:41.039
<v Speaker 2>eighty three eighty seven. If I hadn't heard about him before,

1689
01:27:41.039 --> 01:27:42.680
<v Speaker 2>I wouldn't have put out the number, but I've heard

1690
01:27:42.720 --> 01:27:48.680
<v Speaker 2>about him. She's calling three zero three Roofing and Construction people.

1691
01:27:50.399 --> 01:27:53.640
<v Speaker 2>They took money up front, did nothing, just signed me

1692
01:27:53.720 --> 01:27:57.520
<v Speaker 2>of old J Lopez. Oh my god, remember him, he's

1693
01:27:57.520 --> 01:27:59.600
<v Speaker 2>still on this seas for game. He would Oh he's

1694
01:27:59.680 --> 01:28:02.239
<v Speaker 2>listening that the Better guess what the Better Business Bureau

1695
01:28:02.319 --> 01:28:08.479
<v Speaker 2>gives them a plush. Oh my god? Just crazy? Is

1696
01:28:08.560 --> 01:28:11.600
<v Speaker 2>this way? Is he at three h three roofing dot com?

1697
01:28:11.800 --> 01:28:14.760
<v Speaker 2>Is that the one? Or is you said roofing and Construction?

1698
01:28:16.760 --> 01:28:18.000
<v Speaker 2>Is that the actual name?

1699
01:28:18.479 --> 01:28:20.319
<v Speaker 17>Ow else is on the contract?

1700
01:28:20.920 --> 01:28:23.600
<v Speaker 2>Is it Roofing and Construction LLC?

1701
01:28:24.520 --> 01:28:24.920
<v Speaker 5>Correct?

1702
01:28:25.760 --> 01:28:30.520
<v Speaker 2>I can't okay, I'm wondering if there's more more than one.

1703
01:28:31.680 --> 01:28:35.479
<v Speaker 19>Well, when I started looking up the company after all,

1704
01:28:35.520 --> 01:28:38.359
<v Speaker 19>this was kind of transpired because I started filling out

1705
01:28:38.399 --> 01:28:42.600
<v Speaker 19>the paperwork for small claims, there was a phone number

1706
01:28:42.640 --> 01:28:45.000
<v Speaker 19>and I reached out, and it sounds that he's using

1707
01:28:45.119 --> 01:28:50.199
<v Speaker 19>their are either their contract he's no longer with them,

1708
01:28:51.880 --> 01:28:54.279
<v Speaker 19>so he's fraudulently filling out these contracts.

1709
01:28:55.079 --> 01:28:57.640
<v Speaker 13>Well, I'm not going to get into semantics. I see

1710
01:28:57.680 --> 01:29:00.159
<v Speaker 13>what you're saying. He works for you know, Mark, I

1711
01:29:00.479 --> 01:29:02.560
<v Speaker 13>don't think this is the guy. But here's someone doing

1712
01:29:02.600 --> 01:29:03.720
<v Speaker 13>that to excel as well.

1713
01:29:04.319 --> 01:29:09.239
<v Speaker 2>Mark, do you know that? On here? On LinkedIn? Yeah,

1714
01:29:09.319 --> 01:29:11.399
<v Speaker 2>do you know who? It list says three o three Roofer.

1715
01:29:11.560 --> 01:29:14.000
<v Speaker 2>But it's not the same. It can't because it's Rufer

1716
01:29:14.119 --> 01:29:17.199
<v Speaker 2>three oh three Roofer, not three oh three Roofing and Contract. Yeah.

1717
01:29:17.239 --> 01:29:21.640
<v Speaker 2>Three oh three Roofer's Chris. That's a good company. You

1718
01:29:21.680 --> 01:29:26.479
<v Speaker 2>remember Chris. I do remember Chris? And yeah, well I

1719
01:29:26.760 --> 01:29:29.359
<v Speaker 2>because he would so I don't want to get confused

1720
01:29:29.840 --> 01:29:30.680
<v Speaker 2>with those people.

1721
01:29:31.560 --> 01:29:33.880
<v Speaker 17>Yeah, yeah, you know this is three or three Roofing

1722
01:29:34.000 --> 01:29:35.359
<v Speaker 17>and Construction LC.

1723
01:29:36.359 --> 01:29:36.560
<v Speaker 2>Yeah.

1724
01:29:36.640 --> 01:29:39.640
<v Speaker 13>He's just piggybacking off other people's good names a little.

1725
01:29:40.239 --> 01:29:44.279
<v Speaker 13>The other guy Rick, Yeah, yeah, so let's call him.

1726
01:29:44.680 --> 01:29:49.960
<v Speaker 2>Uh what did he say, Kelly? It goes straight to

1727
01:29:50.039 --> 01:29:58.520
<v Speaker 2>voicemail Tom hmmm, wow, okay is it? He's just he's

1728
01:29:58.560 --> 01:29:59.279
<v Speaker 2>going to be like a J.

1729
01:29:59.479 --> 01:30:02.520
<v Speaker 13>Lopez, just an outright thief. You show up, you take money,

1730
01:30:02.600 --> 01:30:05.760
<v Speaker 13>you do absolutely nothing. You can call it whatever you want.

1731
01:30:05.840 --> 01:30:07.279
<v Speaker 13>You're a thief, bro, that's what you.

1732
01:30:07.319 --> 01:30:10.039
<v Speaker 2>Want, have you. I want to try to find this,

1733
01:30:10.279 --> 01:30:12.359
<v Speaker 2>in my opinion, I want to list him on the

1734
01:30:12.399 --> 01:30:14.319
<v Speaker 2>sleeves forget. I want to try to find him.

1735
01:30:14.720 --> 01:30:17.079
<v Speaker 13>At least a picture of him. Send the info over

1736
01:30:17.159 --> 01:30:20.479
<v Speaker 13>to Susanne. She's good at snooping out those photos. Yeah,

1737
01:30:20.560 --> 01:30:21.920
<v Speaker 13>let's see if we can get a photo of this

1738
01:30:22.520 --> 01:30:23.079
<v Speaker 13>this clown.

1739
01:30:23.359 --> 01:30:30.800
<v Speaker 2>How much did you give Caylee? I forgot Kaylaw she

1740
01:30:30.920 --> 01:30:33.920
<v Speaker 2>fell off. That sucks. That's all right, We've got all

1741
01:30:34.000 --> 01:30:37.199
<v Speaker 2>her info. Ton, did you hear how much did she

1742
01:30:37.279 --> 01:30:43.880
<v Speaker 2>give him? Down? She gave him six grand God bless folks.

1743
01:30:44.840 --> 01:30:45.159
<v Speaker 2>You know what.

1744
01:30:45.439 --> 01:30:47.199
<v Speaker 13>I don't want to go into the whole spiel, but

1745
01:30:47.359 --> 01:30:51.239
<v Speaker 13>the bottom line is, especially with the roofer, never give

1746
01:30:51.319 --> 01:30:52.199
<v Speaker 13>him money up front.

1747
01:30:52.319 --> 01:30:56.319
<v Speaker 2>Not a nickel, not a dime, not a penny. Yeah,

1748
01:30:57.159 --> 01:30:59.319
<v Speaker 2>who we're going to sign this to? You're going to

1749
01:30:59.399 --> 01:31:01.159
<v Speaker 2>keep trying, Kelly? Or what? Dude?

1750
01:31:01.199 --> 01:31:01.640
<v Speaker 1>What do we do?

1751
01:31:01.760 --> 01:31:03.199
<v Speaker 2>We gotta we gotta see if we can get a

1752
01:31:03.239 --> 01:31:05.640
<v Speaker 2>hold of this clown, at least give him the give it,

1753
01:31:06.199 --> 01:31:09.800
<v Speaker 2>give it to Deputy Bow. He's online one too. Okay,

1754
01:31:09.880 --> 01:31:11.760
<v Speaker 2>let's go to Bow. Oh no, I gotta take this

1755
01:31:11.840 --> 01:31:14.000
<v Speaker 2>break ball. Come right back to you. I'm Tom Martino

1756
01:31:14.520 --> 01:31:17.800
<v Speaker 2>three O three seven one three talk seven one three

1757
01:31:18.000 --> 01:31:28.920
<v Speaker 2>eight two five five stick around, Go with a sure

1758
01:31:29.039 --> 01:31:32.439
<v Speaker 2>thing Denver's best roofer Excel roofing dot Com. You don't

1759
01:31:32.479 --> 01:31:38.479
<v Speaker 2>pay a cent until you're content. Time for an insurance

1760
01:31:38.600 --> 01:31:42.239
<v Speaker 2>check up free, no obligation. In comparison, call Compass Insurance

1761
01:31:42.439 --> 01:31:45.439
<v Speaker 2>paying too much your coverage at dozens of insurance companies

1762
01:31:45.560 --> 01:31:48.119
<v Speaker 2>find out now three all three seven seven to one. Help.

1763
01:31:48.279 --> 01:31:50.920
<v Speaker 2>You'll think you're his only customer when you choose Frank

1764
01:31:51.000 --> 01:31:53.399
<v Speaker 2>durand the real estate Man dot com to list your

1765
01:31:53.479 --> 01:31:56.600
<v Speaker 2>home with Remax Alliance three all three nine two zero

1766
01:31:56.720 --> 01:32:08.239
<v Speaker 2>sixteen twenty two. Hi Tom Martino, your troubleshooter three oh

1767
01:32:08.319 --> 01:32:11.079
<v Speaker 2>three seven one three talk seven on three two five five,

1768
01:32:11.199 --> 01:32:16.720
<v Speaker 2>Deputy Bow, you have something with Rihanna? And uh, what's

1769
01:32:16.800 --> 01:32:18.960
<v Speaker 2>going on with Rihanna? I'm trying to find the original

1770
01:32:19.079 --> 01:32:20.119
<v Speaker 2>call here, sir.

1771
01:32:21.600 --> 01:32:23.920
<v Speaker 3>This one's taken a while. I'm still working on it.

1772
01:32:24.239 --> 01:32:25.600
<v Speaker 2>How long ago did this come?

1773
01:32:25.680 --> 01:32:30.039
<v Speaker 3>In August fourteenth at the eleven o'clock hour and Mark.

1774
01:32:30.000 --> 01:32:30.520
<v Speaker 10>Was the host.

1775
01:32:31.319 --> 01:32:33.800
<v Speaker 2>Oh okay, so there won't be any notes or they

1776
01:32:33.840 --> 01:32:36.079
<v Speaker 2>will be cryptic at best. Go ahead, And it was

1777
01:32:36.159 --> 01:32:38.760
<v Speaker 2>a great show, keep going, yes, go ahead, yes, And

1778
01:32:38.840 --> 01:32:40.600
<v Speaker 2>they were making fun of it, and they were making

1779
01:32:40.680 --> 01:32:41.079
<v Speaker 2>fun of me.

1780
01:32:41.319 --> 01:32:43.560
<v Speaker 10>Go ahead, Yeah, I'll just give it to you.

1781
01:32:43.640 --> 01:32:47.960
<v Speaker 3>And that she owns an electrical. She's an electrical contractor.

1782
01:32:48.680 --> 01:32:54.399
<v Speaker 3>She uh returned a lot of electrical supplies back to

1783
01:32:54.800 --> 01:32:59.279
<v Speaker 3>the wholesale, which was City Electric. There's an any matter

1784
01:32:59.279 --> 01:33:04.439
<v Speaker 3>of thirteen thousand dollars on July second, and when she

1785
01:33:04.680 --> 01:33:08.319
<v Speaker 3>returned to product, her husband did not or her did

1786
01:33:08.399 --> 01:33:08.880
<v Speaker 3>not get.

1787
01:33:08.800 --> 01:33:10.319
<v Speaker 7>A receipt for the return.

1788
01:33:11.000 --> 01:33:14.359
<v Speaker 3>And they had a work in a relationship with this wholesaler.

1789
01:33:14.479 --> 01:33:18.840
<v Speaker 3>But the problem is the manager of this place got

1790
01:33:18.920 --> 01:33:21.800
<v Speaker 3>fired or left a couple of days after they returned it.

1791
01:33:22.439 --> 01:33:25.279
<v Speaker 3>So we're just struggling to see if we can get

1792
01:33:25.399 --> 01:33:30.119
<v Speaker 3>credit the new manager of the electrical wholesale house. They

1793
01:33:30.159 --> 01:33:32.119
<v Speaker 3>don't have a record of it, and they're not giving you.

1794
01:33:32.279 --> 01:33:34.640
<v Speaker 2>They don't have any record of her returning it.

1795
01:33:35.840 --> 01:33:39.439
<v Speaker 3>No, and I asked Rihanna if she would see if

1796
01:33:39.479 --> 01:33:43.560
<v Speaker 3>they would go back to the video cameras, and apparently

1797
01:33:43.680 --> 01:33:45.000
<v Speaker 3>their cameras were not working.

1798
01:33:45.359 --> 01:33:48.159
<v Speaker 2>So wait a minute. So she are we to believe

1799
01:33:48.279 --> 01:33:50.640
<v Speaker 2>she brought all this stuff back and just left with

1800
01:33:50.800 --> 01:33:52.680
<v Speaker 2>the promise of getting paid or what.

1801
01:33:53.880 --> 01:33:56.279
<v Speaker 3>At first, I was skeptical, but after talking to her

1802
01:33:56.359 --> 01:33:59.199
<v Speaker 3>and checking out her company, I do believe she did

1803
01:33:59.359 --> 01:34:03.039
<v Speaker 3>return their teen thousand dollars worth of electrical supplies because

1804
01:34:03.039 --> 01:34:06.199
<v Speaker 3>they gave her partial credit, but she didn't get she

1805
01:34:06.319 --> 01:34:10.119
<v Speaker 3>didn't get any receipt. She didn't because they had a relationship.

1806
01:34:10.399 --> 01:34:13.720
<v Speaker 2>Why did okay, why did she get when? But how

1807
01:34:13.760 --> 01:34:16.199
<v Speaker 2>do you leave the store after returning everything and only

1808
01:34:16.239 --> 01:34:18.960
<v Speaker 2>getting partial credit? In other words, she just said, oh,

1809
01:34:19.039 --> 01:34:21.119
<v Speaker 2>I'll be back for the rest or what I don't

1810
01:34:21.199 --> 01:34:22.119
<v Speaker 2>understand that part?

1811
01:34:22.279 --> 01:34:24.439
<v Speaker 3>I was in the contractor Sometimes I'd get in a

1812
01:34:24.520 --> 01:34:27.159
<v Speaker 3>hurry and drop stuff off at the wholesale house and say, hey,

1813
01:34:27.319 --> 01:34:28.800
<v Speaker 3>just get me credit.

1814
01:34:28.600 --> 01:34:29.800
<v Speaker 10>On it in the next few days.

1815
01:34:30.000 --> 01:34:33.279
<v Speaker 13>Okay, okay, God, And I've done that a thousand times

1816
01:34:33.319 --> 01:34:34.319
<v Speaker 13>with car parts.

1817
01:34:34.680 --> 01:34:36.800
<v Speaker 2>And it's and it's a mistake and you don't get

1818
01:34:36.840 --> 01:34:37.840
<v Speaker 2>a receipt or anything.

1819
01:34:38.439 --> 01:34:41.520
<v Speaker 3>She didn't get a receipt. Well, she had a relationship

1820
01:34:41.600 --> 01:34:44.880
<v Speaker 3>with the manager's name right righton?

1821
01:34:44.920 --> 01:34:47.079
<v Speaker 2>Can she track this guy down maybe to go to

1822
01:34:47.159 --> 01:34:48.079
<v Speaker 2>small claims court?

1823
01:34:49.159 --> 01:34:51.520
<v Speaker 3>I tried everything. In fact, I have a cousin that

1824
01:34:51.640 --> 01:34:55.000
<v Speaker 3>works for this branch, and he's trying to help me

1825
01:34:55.079 --> 01:34:57.119
<v Speaker 3>track this guy down. He's been with them ten years,

1826
01:34:57.159 --> 01:35:00.960
<v Speaker 3>but he's like a ghost. He's gone, so are they.

1827
01:35:01.359 --> 01:35:04.439
<v Speaker 2>How much How much total did she return and how

1828
01:35:04.520 --> 01:35:05.439
<v Speaker 2>much credit did.

1829
01:35:05.399 --> 01:35:09.720
<v Speaker 10>She get thirteen five hundred dollars she returned.

1830
01:35:10.680 --> 01:35:14.159
<v Speaker 3>Yes, they gave her thirty five hundred, So she's owed

1831
01:35:14.199 --> 01:35:18.119
<v Speaker 3>about nine ten thousand dollars. So the only thing I

1832
01:35:18.239 --> 01:35:21.560
<v Speaker 3>want to say is I'm working with the new regional

1833
01:35:21.680 --> 01:35:25.199
<v Speaker 3>manager that they've been going back and forth. I think

1834
01:35:25.239 --> 01:35:28.399
<v Speaker 3>they're going to issue her the credit. I just got

1835
01:35:28.520 --> 01:35:29.560
<v Speaker 3>to keep on top of it.

1836
01:35:29.960 --> 01:35:33.880
<v Speaker 2>Well, yes, they have to have. I mean, she's got

1837
01:35:34.039 --> 01:35:36.680
<v Speaker 2>to know what she returned, right. Does she have original

1838
01:35:36.800 --> 01:35:38.359
<v Speaker 2>purchase receipts or anything?

1839
01:35:39.159 --> 01:35:40.359
<v Speaker 10>She doesn't seem to have the.

1840
01:35:41.880 --> 01:35:44.479
<v Speaker 3>She has the invoice when she bought the stuff a

1841
01:35:44.560 --> 01:35:46.359
<v Speaker 3>year and a half. I guess they loaded up on

1842
01:35:47.000 --> 01:35:50.159
<v Speaker 3>a lot of this electrical stuff anticipate participation of a

1843
01:35:50.199 --> 01:35:52.399
<v Speaker 3>big job, but they didn't get the job, so they

1844
01:35:52.520 --> 01:35:54.319
<v Speaker 3>returned it. But she had the invoice.

1845
01:35:54.479 --> 01:35:57.560
<v Speaker 2>Are there any restocking fees we're not taking into consideration

1846
01:35:57.640 --> 01:35:59.960
<v Speaker 2>of certainly wouldn't be ten grand, but is there anything

1847
01:36:01.079 --> 01:36:01.960
<v Speaker 2>that's a good point?

1848
01:36:02.119 --> 01:36:04.279
<v Speaker 3>I need to ask him about the restocking fee. I

1849
01:36:04.359 --> 01:36:06.800
<v Speaker 3>bet she would be happy to pay a restocking fee

1850
01:36:06.880 --> 01:36:08.159
<v Speaker 3>on ten thousand dollars.

1851
01:36:08.279 --> 01:36:08.520
<v Speaker 2>Tom.

1852
01:36:09.439 --> 01:36:14.600
<v Speaker 3>So, my bottom line is contractors out there when you

1853
01:36:14.760 --> 01:36:18.079
<v Speaker 3>return product, even if you have a working relationship. You

1854
01:36:18.239 --> 01:36:20.880
<v Speaker 3>need to get some sort of paperwords stating you return

1855
01:36:20.960 --> 01:36:24.920
<v Speaker 3>to product because this company could deny her the credit.

1856
01:36:25.079 --> 01:36:26.239
<v Speaker 10>But I'm working with them.

1857
01:36:26.319 --> 01:36:28.079
<v Speaker 3>They may change your mind and issue with.

1858
01:36:30.159 --> 01:36:30.399
<v Speaker 2>Wow.

1859
01:36:31.319 --> 01:36:34.319
<v Speaker 3>Regarding this Taylor on the on the on the ripper,

1860
01:36:35.840 --> 01:36:37.159
<v Speaker 3>would you just put the call on?

1861
01:36:37.680 --> 01:36:39.600
<v Speaker 8>Yeah, suld.

1862
01:36:39.640 --> 01:36:41.600
<v Speaker 3>If she's still on the line, you should ask if

1863
01:36:41.640 --> 01:36:43.159
<v Speaker 3>she has this ripper's address.

1864
01:36:43.359 --> 01:36:50.399
<v Speaker 2>Let's bring her up. Taylor Tayler, are you there? I

1865
01:36:50.520 --> 01:36:53.560
<v Speaker 2>am hermy Yeah. Deputy Bow wants to know if you

1866
01:36:53.600 --> 01:36:55.239
<v Speaker 2>want if you have this guy's address.

1867
01:36:56.039 --> 01:36:56.960
<v Speaker 5>I do, I do.

1868
01:36:57.159 --> 01:36:59.199
<v Speaker 17>I searched it. Like I said, I was going to

1869
01:36:59.239 --> 01:37:05.199
<v Speaker 17>start the small what's the address, sixteen eighty Yukon Street.

1870
01:37:06.079 --> 01:37:08.119
<v Speaker 2>Why do you care about that, Deputy Bow?

1871
01:37:08.960 --> 01:37:12.239
<v Speaker 3>I'll tell you why, because it seems I I call

1872
01:37:12.359 --> 01:37:14.920
<v Speaker 3>these people, they just have a propensity never to call

1873
01:37:15.000 --> 01:37:15.359
<v Speaker 3>you back.

1874
01:37:15.760 --> 01:37:17.399
<v Speaker 7>So I'd like to call him maybe.

1875
01:37:17.239 --> 01:37:19.039
<v Speaker 3>Twice, and if not, I'll just go over and pay

1876
01:37:19.119 --> 01:37:19.640
<v Speaker 3>him a visit.

1877
01:37:21.000 --> 01:37:24.399
<v Speaker 17>Oh wow, thank you. That's it's a sweet number one

1878
01:37:24.600 --> 01:37:27.720
<v Speaker 17>in Lakewood, Colorado, eight or two one four?

1879
01:37:28.319 --> 01:37:30.079
<v Speaker 3>What's sixteen eighty what Yukon?

1880
01:37:31.359 --> 01:37:35.520
<v Speaker 2>Yeah, sixteen eighty Yukon correct? Okay, and it's sweet and

1881
01:37:35.640 --> 01:37:36.720
<v Speaker 2>it's unit number one.

1882
01:37:37.600 --> 01:37:41.600
<v Speaker 3>Correct. Okay, I will make a couple of calls first,

1883
01:37:41.640 --> 01:37:43.239
<v Speaker 3>and he doesn't call me back, I'm going to go

1884
01:37:43.279 --> 01:37:44.119
<v Speaker 3>over there tomorrow.

1885
01:37:44.800 --> 01:37:48.319
<v Speaker 2>Yeah, I mean, is the serious problem? Now? This guy,

1886
01:37:48.399 --> 01:37:49.920
<v Speaker 2>by the way, just let me let me say this,

1887
01:37:50.399 --> 01:37:54.720
<v Speaker 2>this guy, Josh Sandivial doesn't seem dangerous, does he, Taylor?

1888
01:37:56.600 --> 01:38:01.119
<v Speaker 3>Okay, he's like personal visits do a lot, Tom that

1889
01:38:01.239 --> 01:38:01.680
<v Speaker 3>I've seen.

1890
01:38:02.840 --> 01:38:04.560
<v Speaker 2>They certainly can, that's for sure.

1891
01:38:05.319 --> 01:38:08.199
<v Speaker 17>Well, I really appreciate you guys. I mean that's just

1892
01:38:08.920 --> 01:38:11.039
<v Speaker 17>I didn't know what to do, and I you know,

1893
01:38:11.199 --> 01:38:12.680
<v Speaker 17>I can't afford a lawyer.

1894
01:38:12.600 --> 01:38:13.359
<v Speaker 6>I you know.

1895
01:38:13.479 --> 01:38:16.479
<v Speaker 17>And and then, like I said, my biggest fear is

1896
01:38:16.800 --> 01:38:19.319
<v Speaker 17>is you know, insurance company coming after me like I

1897
01:38:19.439 --> 01:38:21.720
<v Speaker 17>did the wrong thing. And I mean I have the contract,

1898
01:38:21.800 --> 01:38:24.600
<v Speaker 17>but it does no good. I've made the calls, I've

1899
01:38:24.640 --> 01:38:29.079
<v Speaker 17>got every text, I've printed everything out. But yeah, I

1900
01:38:29.279 --> 01:38:33.520
<v Speaker 17>just clearly and now I'm afraid to you know, deal

1901
01:38:33.600 --> 01:38:34.479
<v Speaker 17>with contractors.

1902
01:38:35.720 --> 01:38:36.399
<v Speaker 3>I don't blame you.

1903
01:38:36.439 --> 01:38:38.359
<v Speaker 10>I'm a contractor used to be.

1904
01:38:38.520 --> 01:38:39.680
<v Speaker 11>You got a wild job for them?

1905
01:38:40.920 --> 01:38:43.680
<v Speaker 2>Well, well you got you do have to. But but

1906
01:38:44.119 --> 01:38:46.840
<v Speaker 2>for you know, I know you're kind of joking because

1907
01:38:46.840 --> 01:38:49.640
<v Speaker 2>you're you did the right thing. But man, you your

1908
01:38:49.680 --> 01:38:52.520
<v Speaker 2>company was around for god so many years, but.

1909
01:38:53.159 --> 01:38:55.840
<v Speaker 3>I've ticked thousand dollars and not doing anything. This just

1910
01:38:56.319 --> 01:38:57.880
<v Speaker 3>I've taken this one personally.

1911
01:38:58.960 --> 01:39:02.680
<v Speaker 17>Well, like I said, I worked two jobs just to

1912
01:39:03.439 --> 01:39:06.239
<v Speaker 17>just to survive. I can't come up with this money

1913
01:39:06.640 --> 01:39:09.439
<v Speaker 17>right now, you know. I mean, yeah, maybe eventually after

1914
01:39:09.560 --> 01:39:12.079
<v Speaker 17>saving for a couple of years, but we just don't

1915
01:39:12.159 --> 01:39:13.439
<v Speaker 17>have the extra funds like that.

1916
01:39:14.960 --> 01:39:16.760
<v Speaker 2>Yeah, this is a shame, it really is.

1917
01:39:17.079 --> 01:39:19.239
<v Speaker 3>That's your question. If we can get him to do

1918
01:39:19.399 --> 01:39:20.439
<v Speaker 3>the roof.

1919
01:39:20.880 --> 01:39:23.279
<v Speaker 2>Well, I wouldn't have him do it unless, you know,

1920
01:39:23.800 --> 01:39:26.119
<v Speaker 2>I mean, that would be begrudgingly doing the roof. I

1921
01:39:26.159 --> 01:39:28.720
<v Speaker 2>don't know if i'd want him around exactly.

1922
01:39:29.079 --> 01:39:32.359
<v Speaker 17>Yeah, I think you know, because basically I've already talked

1923
01:39:32.359 --> 01:39:35.279
<v Speaker 17>to the insurance company and they told me, well, it's

1924
01:39:35.359 --> 01:39:37.239
<v Speaker 17>coming up to a year either you signed with a

1925
01:39:37.319 --> 01:39:39.840
<v Speaker 17>new contractor, and I couldn't sign with a new contractor

1926
01:39:39.880 --> 01:39:43.039
<v Speaker 17>because I didn't have any money. So I've lost out

1927
01:39:43.119 --> 01:39:45.079
<v Speaker 17>basically on the rest of the money for the roof.

1928
01:39:47.000 --> 01:39:52.880
<v Speaker 17>I mean, I could literally cry. It's just it's frustrating.

1929
01:39:52.960 --> 01:39:55.399
<v Speaker 2>Yeah, well, we're gonna we're gonna keep working on it

1930
01:39:55.520 --> 01:39:58.880
<v Speaker 2>and listen. I would get the I wouldn't have him

1931
01:39:58.920 --> 01:40:01.520
<v Speaker 2>do any work. But we gotta, we gotta scare the

1932
01:40:01.600 --> 01:40:03.520
<v Speaker 2>hell out of him. This this isn't like the end

1933
01:40:03.560 --> 01:40:05.159
<v Speaker 2>of the world. He's got to come up with the money.

1934
01:40:05.199 --> 01:40:07.119
<v Speaker 2>But I'm wondering how many other people he's done it to.

1935
01:40:07.960 --> 01:40:11.119
<v Speaker 17>Oh yeah, I can I can only imagine. I can

1936
01:40:11.279 --> 01:40:12.159
<v Speaker 17>only imagine.

1937
01:40:12.680 --> 01:40:21.439
<v Speaker 2>People remember this Josh Sandible, piece of crap. Josh Sandible

1938
01:40:24.720 --> 01:40:28.119
<v Speaker 2>got bad to the bone seven to zero three two

1939
01:40:28.279 --> 01:40:35.560
<v Speaker 2>zero eighty three eighty seven. It's called the three h

1940
01:40:35.680 --> 01:40:39.920
<v Speaker 2>three roofing the bowl and construction. The guy sucks. We

1941
01:40:40.039 --> 01:40:48.960
<v Speaker 2>got more coming up. Go with a sure thing Denver's

1942
01:40:49.000 --> 01:40:51.840
<v Speaker 2>Best roofer Excel Roofing dot com. You don't pay a

1943
01:40:52.000 --> 01:40:58.399
<v Speaker 2>cent until you're content. Time for an insurance check up free,

1944
01:40:58.560 --> 01:41:02.239
<v Speaker 2>no obligation. In comparison, call Compass Insurance Paying too much

1945
01:41:02.399 --> 01:41:05.319
<v Speaker 2>your coverage at dozens of insurance companies find out now

1946
01:41:05.439 --> 01:41:07.880
<v Speaker 2>three all three seven seven to one help. You'll think

1947
01:41:07.960 --> 01:41:10.520
<v Speaker 2>you're his only customer when you choose Frank durand the

1948
01:41:10.560 --> 01:41:13.159
<v Speaker 2>real estate Man dot com to list your home with

1949
01:41:13.319 --> 01:41:16.840
<v Speaker 2>Remax Alliance three all three nine two zero sixteen twenty two.

1950
01:41:24.319 --> 01:41:31.399
<v Speaker 2>Hi Tom, Martino, you're a troubleshooter. So Kayla, you're back,

1951
01:41:31.800 --> 01:41:36.600
<v Speaker 2>and uh this roofer, Oh she's gone. Okay, So this

1952
01:41:36.880 --> 01:41:39.399
<v Speaker 2>rufer is going on the sleeves for gay. But Bo's

1953
01:41:39.439 --> 01:41:43.199
<v Speaker 2>going to keep on that one. And I have to

1954
01:41:43.239 --> 01:41:47.359
<v Speaker 2>tell you something, man. We are getting such a flurry

1955
01:41:47.640 --> 01:41:52.439
<v Speaker 2>of calls recently, people putting money down and getting screwed.

1956
01:41:53.199 --> 01:41:55.800
<v Speaker 2>And yet every time I say no money down, I

1957
01:41:55.880 --> 01:41:59.640
<v Speaker 2>get pissed off. Contractors will go to hell. I mean,

1958
01:42:00.199 --> 01:42:03.960
<v Speaker 2>you know what, the only way to protect yourself is

1959
01:42:04.159 --> 01:42:09.399
<v Speaker 2>not to put money down. It's been you know you guys.

1960
01:42:09.880 --> 01:42:14.720
<v Speaker 2>If look, here's the deal, there's no reason. If you

1961
01:42:14.920 --> 01:42:19.319
<v Speaker 2>can't finance a business, don't be in business. But people

1962
01:42:19.439 --> 01:42:24.880
<v Speaker 2>take a risk. And I'm telling you with roofers, I

1963
01:42:25.000 --> 01:42:28.199
<v Speaker 2>said ninety eight percent. I exaggerated. It would be ninety

1964
01:42:28.279 --> 01:42:33.119
<v Speaker 2>nine percent of the problems gone if you put no

1965
01:42:33.359 --> 01:42:39.640
<v Speaker 2>money down, like Excel Roofing. Excel Roofing. The only people

1966
01:42:39.680 --> 01:42:42.399
<v Speaker 2>I know I swear to you no money, not a dime,

1967
01:42:42.960 --> 01:42:46.680
<v Speaker 2>not even to get a full complete estimate. So they

1968
01:42:46.760 --> 01:42:48.920
<v Speaker 2>go up and do it and give it in writing

1969
01:42:49.079 --> 01:42:51.720
<v Speaker 2>and every detail they don't say, oh, whatever your insurance

1970
01:42:51.760 --> 01:42:55.079
<v Speaker 2>company wants or give us your first insurance check or

1971
01:42:55.119 --> 01:42:57.920
<v Speaker 2>any of that crap. They go up independently, give you

1972
01:42:58.000 --> 01:43:02.359
<v Speaker 2>an estimate. Now, once they do that, you have that estimate.

1973
01:43:02.439 --> 01:43:04.199
<v Speaker 2>You can compare it to what the insurance wants to do.

1974
01:43:04.279 --> 01:43:05.640
<v Speaker 2>And you know if you get the right thing, because

1975
01:43:05.640 --> 01:43:08.399
<v Speaker 2>six sol will quote the right thing. Then they don't

1976
01:43:08.399 --> 01:43:10.319
<v Speaker 2>take your first check, they don't take your second check.

1977
01:43:10.359 --> 01:43:12.520
<v Speaker 2>They take final payment when you're done, and satisfied when

1978
01:43:12.560 --> 01:43:16.680
<v Speaker 2>they're done and you're satisfied. So that's just one example.

1979
01:43:16.760 --> 01:43:20.079
<v Speaker 2>But any kind doing a basement, doing anything, why put

1980
01:43:20.119 --> 01:43:22.319
<v Speaker 2>money down. If you put money down, now, pay for

1981
01:43:22.479 --> 01:43:25.039
<v Speaker 2>materials when they're delivered, pay for plans when they're done,

1982
01:43:25.279 --> 01:43:31.760
<v Speaker 2>pay as you go. Don't pay money up front for nothing.

1983
01:43:33.319 --> 01:43:38.319
<v Speaker 2>How simple is that to remember? Don't pay money upfront

1984
01:43:38.399 --> 01:43:44.359
<v Speaker 2>for nothing? Mark how many problems would be avoided if

1985
01:43:44.399 --> 01:43:48.039
<v Speaker 2>we did that? How many problems? Almost all of them? Yeah,

1986
01:43:48.399 --> 01:43:51.960
<v Speaker 2>we have no show. Maybe maybe we wouldn't have a show.

1987
01:43:52.600 --> 01:43:55.319
<v Speaker 2>My god, it gets to be so tiresome to say

1988
01:43:55.399 --> 01:44:01.760
<v Speaker 2>that over and over and over. It just really it

1989
01:44:02.000 --> 01:44:06.520
<v Speaker 2>just really sucks. Three oh three seven one three talks

1990
01:44:06.560 --> 01:44:09.640
<v Speaker 2>seven one three eight two five five is our number.

1991
01:44:09.800 --> 01:44:13.079
<v Speaker 2>We have another hour to go and we promised to

1992
01:44:13.199 --> 01:44:15.800
<v Speaker 2>kick butt for you, So please give us a call

1993
01:44:16.319 --> 01:44:21.079
<v Speaker 2>and we have a lot to talk about, including a

1994
01:44:21.199 --> 01:44:27.399
<v Speaker 2>review of the Sleeze Brigade, the newest members, and any

1995
01:44:27.640 --> 01:44:32.800
<v Speaker 2>kind of problem you have. Three oh three seven one

1996
01:44:32.920 --> 01:44:36.439
<v Speaker 2>three talk or call three oh three Martino and that'll

1997
01:44:36.479 --> 01:44:38.319
<v Speaker 2>get you in line for any show you want. We'll

1998
01:44:38.399 --> 01:44:40.479
<v Speaker 2>call you back. You don't even have to stay on hold.

1999
01:44:40.520 --> 01:44:43.680
<v Speaker 2>Three oh three six two seven eight four sixty six

2000
01:44:44.920 --> 01:44:52.479
<v Speaker 2>remember more to come go with a sure thing Denver's

2001
01:44:52.520 --> 01:44:55.399
<v Speaker 2>Best roofer Excel Roofing dot com. You don't pay a

2002
01:44:55.520 --> 01:45:01.960
<v Speaker 2>cent until you're content. Time for an insurance check up free,

2003
01:45:02.079 --> 01:45:06.079
<v Speaker 2>no obligation comparison call Compass Insurance. Pay too much your

2004
01:45:06.159 --> 01:45:09.079
<v Speaker 2>coverage at dozens of insurance companies find out now three

2005
01:45:09.159 --> 01:45:11.640
<v Speaker 2>all three seven seven to one help. You'll think you're

2006
01:45:11.720 --> 01:45:14.239
<v Speaker 2>his only customer when you choose Frank durand the real

2007
01:45:14.319 --> 01:45:17.279
<v Speaker 2>estate Man dot com to list your home with Remax

2008
01:45:17.359 --> 01:45:20.359
<v Speaker 2>Alliance three all three nine two zero sixteen twenty two.

2009
01:45:21.720 --> 01:45:35.039
<v Speaker 1>Yeah, ripped news need advish you don't have run anxious

2010
01:45:35.159 --> 01:45:36.399
<v Speaker 1>as fast as we can.

2011
01:45:37.640 --> 01:45:38.920
<v Speaker 2>Shooter's gonna help.

2012
01:45:39.239 --> 01:45:41.920
<v Speaker 1>Come man, This is.

2013
01:45:41.960 --> 01:45:47.960
<v Speaker 2>The Troubleshooter show now, Tom Martino, Hello, Tom Martino here,

2014
01:45:48.119 --> 01:45:51.600
<v Speaker 2>Welcome to the show. Three oh three seven one three

2015
01:45:51.760 --> 01:45:55.159
<v Speaker 2>talks seven one three eight two five five. What is

2016
01:45:55.319 --> 01:45:58.079
<v Speaker 2>happening in your life? I know by the way we're

2017
01:45:58.079 --> 01:46:01.119
<v Speaker 2>gonna go to David has an amazing moves a problem.

2018
01:46:01.239 --> 01:46:03.560
<v Speaker 2>You know, we used to have amazing moves on a

2019
01:46:03.640 --> 01:46:05.399
<v Speaker 2>referral list. We used to have other movers on a

2020
01:46:05.479 --> 01:46:10.079
<v Speaker 2>referral list. And there are some bad better than others.

2021
01:46:11.279 --> 01:46:13.920
<v Speaker 2>Amazing moves not that bad, American moves not that bad.

2022
01:46:15.399 --> 01:46:18.920
<v Speaker 2>The best mover, to be honest with you, in the city,

2023
01:46:18.920 --> 01:46:21.159
<v Speaker 2>whether or two of them, one of them was sold.

2024
01:46:21.199 --> 01:46:24.239
<v Speaker 2>They're no great. They're not great anymore. That was Grebel.

2025
01:46:25.079 --> 01:46:27.600
<v Speaker 2>The family got rid of it. They're not terrible, but

2026
01:46:27.680 --> 01:46:31.439
<v Speaker 2>they're not great. The best and always has been Johnson

2027
01:46:31.520 --> 01:46:34.199
<v Speaker 2>Moving in Storage, and they were on a referral list

2028
01:46:34.239 --> 01:46:36.800
<v Speaker 2>when I first got a checked so many years ago.

2029
01:46:37.119 --> 01:46:40.680
<v Speaker 8>And Tom for in town moves move Masters are the best.

2030
01:46:40.720 --> 01:46:41.800
<v Speaker 8>I just had another just.

2031
01:46:41.800 --> 01:46:44.239
<v Speaker 2>Hold on on, Seck told you, Doc, I just don't

2032
01:46:44.239 --> 01:46:47.720
<v Speaker 2>want to interrupt this one. Thought. Johnson Moving Storage was

2033
01:46:47.760 --> 01:46:51.560
<v Speaker 2>on early. They did a great job, and they don't

2034
01:46:51.600 --> 01:46:53.479
<v Speaker 2>need a referral list. And bottom line. I mean they

2035
01:46:53.560 --> 01:46:55.760
<v Speaker 2>have more business. They know what to do with Johnson

2036
01:46:55.800 --> 01:46:58.039
<v Speaker 2>moving in storage. There's a reason for that. Then we

2037
01:46:58.119 --> 01:47:00.880
<v Speaker 2>have amazing moves that came on and off, and we

2038
01:47:00.960 --> 01:47:02.880
<v Speaker 2>had American moving on and off. We have some others

2039
01:47:02.920 --> 01:47:06.479
<v Speaker 2>in between. And it's a very simple proposition. They don't

2040
01:47:06.520 --> 01:47:09.119
<v Speaker 2>measure up. I don't know how to put this. They

2041
01:47:09.239 --> 01:47:13.199
<v Speaker 2>just don't measure up. And this recommendation from I just

2042
01:47:13.239 --> 01:47:16.279
<v Speaker 2>want to make this very clear. This recommendation coming from

2043
01:47:17.640 --> 01:47:20.560
<v Speaker 2>Deputy Doc is just his recommendation. I have no idea.

2044
01:47:20.840 --> 01:47:22.800
<v Speaker 2>I'm not saying they're bad. I'm not saying they're good.

2045
01:47:23.199 --> 01:47:26.640
<v Speaker 2>I'm just saying you just don't don't go by that

2046
01:47:27.000 --> 01:47:29.279
<v Speaker 2>right now. I mean, don't don't come to me and

2047
01:47:29.600 --> 01:47:32.399
<v Speaker 2>complain if for some reason they're not. I want to

2048
01:47:32.479 --> 01:47:36.439
<v Speaker 2>get a great mover on. I'm not doubting Deputy Doc's opinion.

2049
01:47:36.760 --> 01:47:39.159
<v Speaker 2>I'm just saying that they haven't been vetted, they're not

2050
01:47:39.279 --> 01:47:41.239
<v Speaker 2>on the refer list. Every time we get a mover

2051
01:47:41.399 --> 01:47:45.479
<v Speaker 2>on there, we're sorry about it. So, Doc, who were

2052
01:47:45.520 --> 01:47:47.039
<v Speaker 2>you going to recommend I was going to say move

2053
01:47:47.159 --> 01:47:52.000
<v Speaker 2>masters for in you know, in state moves, for local moves.

2054
01:47:52.079 --> 01:47:54.479
<v Speaker 8>They're not. They won't move you from How do you

2055
01:47:54.600 --> 01:47:57.680
<v Speaker 8>know them? I was one of the first customers back

2056
01:47:57.960 --> 01:47:59.319
<v Speaker 8>in nineteen eighty three.

2057
01:48:00.399 --> 01:48:02.920
<v Speaker 2>So way a minute. You've been dealing with them that long.

2058
01:48:03.159 --> 01:48:06.039
<v Speaker 8>I have known them since nineteen eighty three. They have

2059
01:48:06.279 --> 01:48:06.720
<v Speaker 8>moved me.

2060
01:48:07.000 --> 01:48:09.000
<v Speaker 2>Oh my god. Then get him on the referral list.

2061
01:48:09.039 --> 01:48:11.079
<v Speaker 2>Bro get him on there. Let's get him a special deal.

2062
01:48:11.119 --> 01:48:12.760
<v Speaker 2>Come on, or they don't need it, right, they don't

2063
01:48:12.800 --> 01:48:14.359
<v Speaker 2>need it. But they are the best.

2064
01:48:14.760 --> 01:48:18.239
<v Speaker 8>I have never had a complaint from anybody that I've referred,

2065
01:48:18.960 --> 01:48:21.800
<v Speaker 8>including family and friends. I'll see if they want to

2066
01:48:21.840 --> 01:48:24.920
<v Speaker 8>be on the referral list, but in the meantime, they

2067
01:48:24.960 --> 01:48:26.920
<v Speaker 8>are absolutely terrific.

2068
01:48:27.920 --> 01:48:31.640
<v Speaker 2>And by the way, we're getting this appliance repair place

2069
01:48:31.760 --> 01:48:34.399
<v Speaker 2>on that I told you about this Russian guy that

2070
01:48:34.479 --> 01:48:36.720
<v Speaker 2>came to my house or Ukrainian. I'm sorry I should

2071
01:48:36.800 --> 01:48:38.640
<v Speaker 2>I shouldn't say that, because they could be one or

2072
01:48:38.640 --> 01:48:42.680
<v Speaker 2>the other. But he's just such a good guy and

2073
01:48:42.800 --> 01:48:44.439
<v Speaker 2>he came to my house on a Sunday, could have

2074
01:48:44.479 --> 01:48:47.000
<v Speaker 2>sold me a compressor and didn't made a repair for

2075
01:48:47.119 --> 01:48:50.560
<v Speaker 2>like sixty nine bucks. I'm serious, and he's coming on

2076
01:48:50.680 --> 01:48:55.119
<v Speaker 2>the referral list. Daphne just told me about him and God,

2077
01:48:55.279 --> 01:48:58.479
<v Speaker 2>is he good. I have given him so many kudos

2078
01:48:58.520 --> 01:49:01.600
<v Speaker 2>over the years, and finally we got them on. It's

2079
01:49:02.000 --> 01:49:08.039
<v Speaker 2>h app Apex Tech Appliance Repair Apex and what's his name?

2080
01:49:08.159 --> 01:49:14.119
<v Speaker 2>His name is Roman, Roman at Apex. So anyway, David,

2081
01:49:14.560 --> 01:49:16.880
<v Speaker 2>what about amazing moves? What's going on with that?

2082
01:49:20.319 --> 01:49:25.039
<v Speaker 10>A loyal listener, thank you. I'm gonna call by saying

2083
01:49:25.239 --> 01:49:29.199
<v Speaker 10>back in the nineties, we used to have radios in

2084
01:49:29.279 --> 01:49:32.359
<v Speaker 10>the shop and you were the Trump of the nineties.

2085
01:49:33.159 --> 01:49:36.239
<v Speaker 10>Everybody who would hear your voice was like, are you

2086
01:49:36.359 --> 01:49:40.600
<v Speaker 10>listening to Martino? I'm like, yeah, he helps us out.

2087
01:49:40.560 --> 01:49:43.600
<v Speaker 2>You know, yeah, but we were, we were a powerhouse.

2088
01:49:43.640 --> 01:49:46.159
<v Speaker 2>Now let me say we're I don't mean to say

2089
01:49:46.439 --> 01:49:48.720
<v Speaker 2>you still I haven't, no, no, no, But what I

2090
01:49:48.800 --> 01:49:51.359
<v Speaker 2>mean by this is local radio and local TV are

2091
01:49:51.479 --> 01:49:54.079
<v Speaker 2>nothing like they used to be. Nothing, And we just

2092
01:49:54.159 --> 01:49:55.880
<v Speaker 2>have to say that. That's why we're on the internet,

2093
01:49:55.920 --> 01:49:58.319
<v Speaker 2>that's why we're on podcasts, that's why we're trying to expand.

2094
01:49:58.680 --> 01:50:01.319
<v Speaker 2>But really, local media, and I think it's a good thing,

2095
01:50:01.920 --> 01:50:04.760
<v Speaker 2>is nothing like it used to be. You know, when

2096
01:50:04.800 --> 01:50:07.359
<v Speaker 2>I would walk around, I was on there were three channels,

2097
01:50:07.359 --> 01:50:09.600
<v Speaker 2>you know, and if you're on one of them. You

2098
01:50:10.039 --> 01:50:13.600
<v Speaker 2>were something. Now there are what hundreds and hundreds and

2099
01:50:13.720 --> 01:50:16.119
<v Speaker 2>hundreds of channels, and hundreds of podcasts and hundreds of

2100
01:50:16.159 --> 01:50:19.159
<v Speaker 2>YouTube videos, and hundreds of social posts and hundreds of

2101
01:50:19.399 --> 01:50:22.800
<v Speaker 2>thousands and thousands and millions. I mean, think about Instagram

2102
01:50:22.880 --> 01:50:26.640
<v Speaker 2>and TikTok and Twitter. Everyone's a star. Everyone is a star.

2103
01:50:27.119 --> 01:50:29.640
<v Speaker 2>Social media is the best thing and the worst thing

2104
01:50:29.720 --> 01:50:34.119
<v Speaker 2>that ever happened. Anyway, keep going, sir, I'm sorry, No,

2105
01:50:34.319 --> 01:50:34.840
<v Speaker 2>you're fine.

2106
01:50:35.399 --> 01:50:39.399
<v Speaker 10>I was just if you could just update your referral

2107
01:50:39.479 --> 01:50:43.279
<v Speaker 10>list because I heard a couple of weeks ago when

2108
01:50:43.399 --> 01:50:45.760
<v Speaker 10>Mark was on and he said you didn't have any

2109
01:50:47.119 --> 01:50:51.520
<v Speaker 10>recommendations for moves, and then I contacted Amazing Moves and

2110
01:50:51.600 --> 01:50:54.640
<v Speaker 10>they're still doing well with me. But it's just when

2111
01:50:54.680 --> 01:50:59.399
<v Speaker 10>I went on the website, there's nothing about moving and storage.

2112
01:51:00.000 --> 01:51:02.159
<v Speaker 10>That's what I had to go through. But they're they're

2113
01:51:02.399 --> 01:51:06.880
<v Speaker 10>doing good. But I just wondered, why, if you can

2114
01:51:07.199 --> 01:51:11.479
<v Speaker 10>just update us, why you let them go or why

2115
01:51:11.520 --> 01:51:12.279
<v Speaker 10>they're not there?

2116
01:51:12.760 --> 01:51:15.119
<v Speaker 2>It was mutual. Listen, I'm not gonna blame them. They're

2117
01:51:15.159 --> 01:51:18.560
<v Speaker 2>not sleezy, they're not bad neither as American. But let's

2118
01:51:18.640 --> 01:51:22.119
<v Speaker 2>just put it this way. We have to the whole

2119
01:51:22.239 --> 01:51:26.039
<v Speaker 2>category got too many complaints. We have to figure out

2120
01:51:26.079 --> 01:51:29.680
<v Speaker 2>a way to get people that don't see Here's what

2121
01:51:29.840 --> 01:51:32.479
<v Speaker 2>we do. It's not that we don't want complaints, but

2122
01:51:32.560 --> 01:51:35.520
<v Speaker 2>we don't want to piss people off. I mean, when

2123
01:51:35.560 --> 01:51:38.039
<v Speaker 2>we have somebody on the referral list, unlike Angie's or

2124
01:51:38.119 --> 01:51:39.600
<v Speaker 2>any other list in the world, I don't care who

2125
01:51:39.680 --> 01:51:41.199
<v Speaker 2>it is. I don't give a damn who it is,

2126
01:51:42.359 --> 01:51:45.680
<v Speaker 2>Logan whatever. Everybody has a list. Now, everybody's got a list.

2127
01:51:45.920 --> 01:51:47.800
<v Speaker 2>I don't mind that. Let you know, have the lists.

2128
01:51:47.840 --> 01:51:51.119
<v Speaker 2>Who cares? But I'll tell you for absolutely positively sure.

2129
01:51:51.159 --> 01:51:54.920
<v Speaker 2>We're the only ones, the only ones that'll eat our

2130
01:51:55.000 --> 01:51:57.720
<v Speaker 2>own and we're the only ones that'll eat the others.

2131
01:51:58.239 --> 01:52:00.640
<v Speaker 2>We'll go after people who do wrong things. Okay, that's

2132
01:52:00.680 --> 01:52:03.600
<v Speaker 2>what we do. We go after our own advertisers if

2133
01:52:03.640 --> 01:52:08.279
<v Speaker 2>they're not measuring up, because because credibility is number one here,

2134
01:52:08.520 --> 01:52:11.359
<v Speaker 2>number one, or we wouldn't last. There's no way I

2135
01:52:11.479 --> 01:52:14.880
<v Speaker 2>could be on forty five years shouting hell down on

2136
01:52:15.039 --> 01:52:18.359
<v Speaker 2>people and praising others if I was lying and cheating.

2137
01:52:18.439 --> 01:52:21.439
<v Speaker 2>You can't survive that long. You just can't. Okay. But

2138
01:52:21.640 --> 01:52:26.079
<v Speaker 2>here's the problem. We can't have that many complaints, even

2139
01:52:26.159 --> 01:52:28.439
<v Speaker 2>if someone I'm telling you, I had a guy one

2140
01:52:28.520 --> 01:52:31.199
<v Speaker 2>time that would fix every complaint, but we had too

2141
01:52:31.279 --> 01:52:35.359
<v Speaker 2>many of them. And I said, listen, I said, listen,

2142
01:52:35.600 --> 01:52:37.680
<v Speaker 2>I don't know what you're doing, but you're pissing people

2143
01:52:37.760 --> 01:52:40.720
<v Speaker 2>off even though you're solving the problems. And I can't

2144
01:52:40.760 --> 01:52:42.560
<v Speaker 2>have people saying, oh, yeah, I use so and so

2145
01:52:42.640 --> 01:52:44.680
<v Speaker 2>and they sucked. I had to call Tom Martinez back.

2146
01:52:45.039 --> 01:52:46.760
<v Speaker 2>And if I get that all the time and people

2147
01:52:46.800 --> 01:52:49.479
<v Speaker 2>start talking about the referral list, it's a bad thing

2148
01:52:49.800 --> 01:52:52.239
<v Speaker 2>right now when people talk about the referral list, really,

2149
01:52:52.479 --> 01:52:54.479
<v Speaker 2>I mean, except for a few crankpots here and there

2150
01:52:55.079 --> 01:52:58.119
<v Speaker 2>and a few bad legitimately bad experiences now and then,

2151
01:52:58.600 --> 01:53:00.880
<v Speaker 2>most of the time, it's a goal list. I mean,

2152
01:53:01.039 --> 01:53:04.239
<v Speaker 2>we have cherished these people, and we treat them well,

2153
01:53:04.319 --> 01:53:06.199
<v Speaker 2>and we get promote the hell out of them, and

2154
01:53:06.319 --> 01:53:07.680
<v Speaker 2>they come on as our experts.

2155
01:53:08.039 --> 01:53:08.319
<v Speaker 10>I am.

2156
01:53:08.680 --> 01:53:12.479
<v Speaker 2>It's the premier list. It's nothing like next door or

2157
01:53:13.000 --> 01:53:16.680
<v Speaker 2>nothing like Facebook marketplace. For God's sakes, it has my

2158
01:53:16.960 --> 01:53:21.119
<v Speaker 2>name attached to it for forty years. I believe in it. Well, actually,

2159
01:53:21.239 --> 01:53:22.840
<v Speaker 2>I've been on the air that long that the list

2160
01:53:22.920 --> 01:53:25.560
<v Speaker 2>hasn't the list. I think came about ninety three or

2161
01:53:25.680 --> 01:53:28.239
<v Speaker 2>ninety four, but I was the first one ever. And

2162
01:53:28.600 --> 01:53:31.720
<v Speaker 2>and the point is, I can't have movers until I

2163
01:53:31.800 --> 01:53:34.239
<v Speaker 2>figure out a mover that'll do it the way we

2164
01:53:34.359 --> 01:53:35.079
<v Speaker 2>want it to be done.

2165
01:53:36.399 --> 01:53:38.319
<v Speaker 11>Okay, well, I don't know what else to tell you.

2166
01:53:40.119 --> 01:53:43.279
<v Speaker 2>Amazing Moves, isn't it. I just want to say something.

2167
01:53:43.520 --> 01:53:45.640
<v Speaker 2>And this is not a slight against them as a bead.

2168
01:53:45.720 --> 01:53:48.960
<v Speaker 2>They're not bad people. They're not, but Marshall's not. That

2169
01:53:49.119 --> 01:53:51.479
<v Speaker 2>company's nothing like they used to be. I did a

2170
01:53:51.560 --> 01:53:54.720
<v Speaker 2>story they were on my Martino TV show on Fox

2171
01:53:54.800 --> 01:53:56.920
<v Speaker 2>three one when I had it along with on the

2172
01:53:57.000 --> 01:54:01.960
<v Speaker 2>radio as a sponsor. They they were like Superman the

2173
01:54:02.039 --> 01:54:04.960
<v Speaker 2>way they did They all had the same uniform. They

2174
01:54:05.279 --> 01:54:08.520
<v Speaker 2>they they had assembly lines like like guys lined up.

2175
01:54:09.039 --> 01:54:11.960
<v Speaker 2>The way they did moves, they looked like robots. They

2176
01:54:12.000 --> 01:54:15.960
<v Speaker 2>were so good. And then it deteriorated. I'm not saying

2177
01:54:16.000 --> 01:54:18.079
<v Speaker 2>they went to hell. They didn't. They're far better than

2178
01:54:18.119 --> 01:54:22.600
<v Speaker 2>the average. And then we had, you know, Gabriel over

2179
01:54:22.760 --> 01:54:27.600
<v Speaker 2>at so Marshall's at American at Amazing and Gabriel was

2180
01:54:27.640 --> 01:54:31.119
<v Speaker 2>over at American and again they hold a standard for

2181
01:54:31.159 --> 01:54:33.479
<v Speaker 2>a certain amount of time. Maybe it's not. Maybe it's

2182
01:54:33.520 --> 01:54:35.479
<v Speaker 2>beyond them. It's hard to get labor, it's hard to

2183
01:54:35.600 --> 01:54:38.359
<v Speaker 2>train people, it's hard to keep people. But I want

2184
01:54:38.399 --> 01:54:39.479
<v Speaker 2>to know why, why?

2185
01:54:39.840 --> 01:54:40.039
<v Speaker 1>Why?

2186
01:54:40.560 --> 01:54:44.159
<v Speaker 2>In my how many years here, forty five years? Why

2187
01:54:45.319 --> 01:54:50.079
<v Speaker 2>not one? I swear to God, not one, not one

2188
01:54:50.640 --> 01:54:57.520
<v Speaker 2>complaint about Johnson Moving and Storage. I know Mark, Mark

2189
01:54:57.680 --> 01:54:59.119
<v Speaker 2>used to be a sponsor. Mark used to be on

2190
01:54:59.119 --> 01:55:02.159
<v Speaker 2>the referralge. He's a right now we have more business,

2191
01:55:02.199 --> 01:55:04.560
<v Speaker 2>we know what to do with it. Wasn't that we

2192
01:55:04.600 --> 01:55:07.319
<v Speaker 2>don't like each other. I swear to God, the guy

2193
01:55:08.399 --> 01:55:10.159
<v Speaker 2>is I should just put them up there just for

2194
01:55:10.199 --> 01:55:11.960
<v Speaker 2>the hell of it, you know what, until I get someone,

2195
01:55:12.000 --> 01:55:14.359
<v Speaker 2>I should just put him up there Gratus because he

2196
01:55:14.520 --> 01:55:18.800
<v Speaker 2>does so much good for people. Now one complaint? How

2197
01:55:18.880 --> 01:55:21.600
<v Speaker 2>can anyone be in the moving business and not get one?

2198
01:55:21.880 --> 01:55:24.359
<v Speaker 2>And I mean that, whether they were on the list

2199
01:55:24.479 --> 01:55:27.319
<v Speaker 2>or not, not one complaint in all of these years.

2200
01:55:27.479 --> 01:55:28.039
<v Speaker 1>Not one.

2201
01:55:29.960 --> 01:55:34.560
<v Speaker 2>Yeah. I even hired them one time to move an

2202
01:55:34.560 --> 01:55:37.239
<v Speaker 2>aircraft for me. Did you know that they do everything

2203
01:55:38.840 --> 01:55:42.960
<v Speaker 2>so David? So you called to wonder why I don't

2204
01:55:43.039 --> 01:55:50.680
<v Speaker 2>have movers on the list. Yeah, I know, I know.

2205
01:55:50.840 --> 01:55:54.680
<v Speaker 2>I'm ashamed. There are certain categories like that certain categories,

2206
01:55:55.680 --> 01:55:58.239
<v Speaker 2>and then we have another problem. Let me tell you

2207
01:55:58.279 --> 01:56:02.800
<v Speaker 2>another problem. I'm being very very transparent here, and let's

2208
01:56:02.840 --> 01:56:05.640
<v Speaker 2>take roofing. I love roofers when they do a great job,

2209
01:56:05.920 --> 01:56:08.199
<v Speaker 2>and our roofers do a great job. But I'm gonna

2210
01:56:08.239 --> 01:56:11.119
<v Speaker 2>tell you I get a lot of them pissed off

2211
01:56:11.479 --> 01:56:14.800
<v Speaker 2>when I talk about excel not a penny down, because

2212
01:56:14.880 --> 01:56:18.359
<v Speaker 2>some of them take money down. They do. Now, am

2213
01:56:18.399 --> 01:56:21.600
<v Speaker 2>I saying they're sleezy because they know? Because those guys

2214
01:56:21.640 --> 01:56:23.760
<v Speaker 2>they're gonna take money down, but they're they're gonna come

2215
01:56:23.840 --> 01:56:26.159
<v Speaker 2>through at least, thank god they have. So far, we've

2216
01:56:26.239 --> 01:56:28.960
<v Speaker 2>never had a roofer that we've had that we've approved,

2217
01:56:29.399 --> 01:56:32.840
<v Speaker 2>that took money and and quit. Okay, we've never had that.

2218
01:56:34.359 --> 01:56:36.760
<v Speaker 2>In fact, in all of our years, we've only had

2219
01:56:36.920 --> 01:56:40.239
<v Speaker 2>maybe two contractors who've taken money and disappeared, or they

2220
01:56:40.239 --> 01:56:43.840
<v Speaker 2>didn't disappear, they sleezed out, or they they went out

2221
01:56:43.880 --> 01:56:49.239
<v Speaker 2>of business. It it's but right now, I think you

2222
01:56:49.319 --> 01:56:52.239
<v Speaker 2>bring up a good point. We need to go above

2223
01:56:52.279 --> 01:56:54.039
<v Speaker 2>and beyond the other list, and we need to find

2224
01:56:54.079 --> 01:56:58.960
<v Speaker 2>good people even in difficult categories. I totally agree with you.

2225
01:57:00.239 --> 01:57:01.760
<v Speaker 2>Are you looking for a mover now?

2226
01:57:03.800 --> 01:57:06.840
<v Speaker 10>No, sir, I just reached out to them because I

2227
01:57:07.359 --> 01:57:11.199
<v Speaker 10>didn't see them on your list, and they they were

2228
01:57:11.239 --> 01:57:14.000
<v Speaker 10>fine with me, So everything's good. But no, I just

2229
01:57:14.159 --> 01:57:15.960
<v Speaker 10>saw that there was nothing on the list.

2230
01:57:16.720 --> 01:57:19.960
<v Speaker 2>You know what, I will say this, You may want

2231
01:57:20.039 --> 01:57:23.520
<v Speaker 2>to UH. You may want to go to UH if

2232
01:57:23.560 --> 01:57:25.880
<v Speaker 2>you ever do. Though, the one that I didn't know,

2233
01:57:26.000 --> 01:57:30.199
<v Speaker 2>Deputy doc knew these people for that long? Who did

2234
01:57:30.239 --> 01:57:34.119
<v Speaker 2>you say they were, Deputy? I didn't write move masters,

2235
01:57:35.399 --> 01:57:39.920
<v Speaker 2>Move masters man. What a great idea. Anyway, thank you

2236
01:57:40.119 --> 01:57:44.279
<v Speaker 2>for calling. And again we don't have we don't have

2237
01:57:44.319 --> 01:57:46.520
<v Speaker 2>anybody now, but we're going to work on it. Three

2238
01:57:46.560 --> 01:57:49.760
<v Speaker 2>oh three seven one three eight two five five more

2239
01:57:49.800 --> 01:57:58.479
<v Speaker 2>coming right up. Go with a sure thing Denver's best

2240
01:57:58.560 --> 01:58:02.600
<v Speaker 2>roofer excel rooping. You don't pay a cent until you're content.

2241
01:58:05.960 --> 01:58:09.119
<v Speaker 2>Time for an insurance check up free, no obligation. In comparison,

2242
01:58:09.279 --> 01:58:12.840
<v Speaker 2>call Compass Insurance paying too much your coverage at dozens

2243
01:58:12.880 --> 01:58:15.600
<v Speaker 2>of insurance companies find out now three oh three seven

2244
01:58:15.720 --> 01:58:18.479
<v Speaker 2>seven to one help. You'll think you're his only customer

2245
01:58:18.560 --> 01:58:20.720
<v Speaker 2>when you choose Frank durand the real estate Man dot

2246
01:58:20.840 --> 01:58:24.119
<v Speaker 2>com to list your home with Remax Alliance three all

2247
01:58:24.199 --> 01:58:34.680
<v Speaker 2>three nine two zero sixteen twenty two. Hi Tom Artino,

2248
01:58:34.760 --> 01:58:37.800
<v Speaker 2>you're a troubleshooter. Three O three seven one three talks

2249
01:58:37.880 --> 01:58:41.720
<v Speaker 2>seven one three eight two five five. Welcome to the show.

2250
01:58:41.800 --> 01:58:44.760
<v Speaker 2>Let's go back to the phones. Oh we don't have

2251
01:58:44.840 --> 01:58:46.920
<v Speaker 2>phones right now. Okay, good, so give us a call

2252
01:58:47.000 --> 01:58:48.600
<v Speaker 2>if you want to get through. There are a few

2253
01:58:48.640 --> 01:58:50.640
<v Speaker 2>things I want to talk about, as I said before,

2254
01:58:51.279 --> 01:58:53.079
<v Speaker 2>some of the things we need to be aware of.

2255
01:58:55.079 --> 01:58:57.760
<v Speaker 2>And I've narrowed him down. You know, obviously we talked

2256
01:58:57.760 --> 01:59:00.960
<v Speaker 2>about money down being a trigger for consumer problems. So

2257
01:59:01.079 --> 01:59:06.840
<v Speaker 2>I went back over my problems for the last five years.

2258
01:59:08.560 --> 01:59:13.159
<v Speaker 2>Now I can go back further, but trends changed so drastically,

2259
01:59:13.600 --> 01:59:20.479
<v Speaker 2>and the last five years definitely has been money up front. Now,

2260
01:59:20.640 --> 01:59:23.399
<v Speaker 2>if you wanted to take a stab or a guess,

2261
01:59:25.119 --> 01:59:29.840
<v Speaker 2>any of you listening YouTube morons are dragging Kachina. Well,

2262
01:59:29.880 --> 01:59:32.439
<v Speaker 2>Kachina doesn't listen to the show. She's drinking mimosas. But

2263
01:59:33.359 --> 01:59:36.279
<v Speaker 2>other than that, I'm just joking. By the way, don't

2264
01:59:36.319 --> 01:59:39.520
<v Speaker 2>kid man And he's currently not listening on the phone. Okay,

2265
01:59:39.840 --> 01:59:40.520
<v Speaker 2>so is Doc?

2266
01:59:41.119 --> 01:59:41.279
<v Speaker 8>Yeah?

2267
01:59:42.600 --> 01:59:45.239
<v Speaker 2>Okay, so everyone, someone take a stab. What would be

2268
01:59:45.279 --> 01:59:48.840
<v Speaker 2>the number two if money down is one? Of the

2269
01:59:48.960 --> 01:59:51.960
<v Speaker 2>number one triggers for consumer complaints over the last five years,

2270
01:59:52.319 --> 01:59:55.920
<v Speaker 2>what do you think number two is? What do you think? Now,

2271
01:59:56.000 --> 01:59:57.399
<v Speaker 2>I'm not going to tell you right this man, I

2272
01:59:57.479 --> 01:59:59.960
<v Speaker 2>want YouTube morons. Come on, you've been listening long enough.

2273
02:00:00.319 --> 02:00:03.000
<v Speaker 2>Give me an idea. What do you think? What do

2274
02:00:03.119 --> 02:00:10.640
<v Speaker 2>you think absolutely the number two trigger over the last

2275
02:00:10.720 --> 02:00:17.800
<v Speaker 2>five years for consumer complaints one is one is no, no, no, no.

2276
02:00:18.800 --> 02:00:25.479
<v Speaker 2>One is money down. That is absolutely responsible for I mean,

2277
02:00:25.600 --> 02:00:27.920
<v Speaker 2>ninety nine percent of wall roofing complaints, nine to nine

2278
02:00:27.920 --> 02:00:30.560
<v Speaker 2>percent of construction complains. Blah blah blah blah blah. Okay,

2279
02:00:31.239 --> 02:00:34.560
<v Speaker 2>what about I mean, that's where it starts. Let's put

2280
02:00:34.600 --> 02:00:36.880
<v Speaker 2>it that way. Not everyone who puts money down has

2281
02:00:36.920 --> 02:00:40.760
<v Speaker 2>the problem, but inevitably ninety nine percent who do have

2282
02:00:40.880 --> 02:00:43.199
<v Speaker 2>put money down. I'd go with number two and probably

2283
02:00:43.319 --> 02:00:49.239
<v Speaker 2>warranties that's up there, but not number two. That's very,

2284
02:00:49.439 --> 02:00:51.840
<v Speaker 2>very good dragon. That is one of them that really

2285
02:00:52.359 --> 02:00:54.680
<v Speaker 2>has come up over the years people depending on warranties

2286
02:00:54.720 --> 02:00:56.039
<v Speaker 2>and not chep wuarranty.

2287
02:00:56.600 --> 02:00:58.640
<v Speaker 1>No, not really. That's up that.

2288
02:00:58.760 --> 02:01:00.920
<v Speaker 2>You're hitting, by the way, the top five, But you

2289
02:01:01.000 --> 02:01:04.760
<v Speaker 2>didn't hit the number two number two. Okay, what are

2290
02:01:04.800 --> 02:01:08.720
<v Speaker 2>I guys saying not returning calls, pull our customer contact.

2291
02:01:10.560 --> 02:01:15.960
<v Speaker 2>Let's see what else. Door knockers can't leave voicemails anymore.

2292
02:01:16.439 --> 02:01:20.159
<v Speaker 2>Oh oh oh, by the way, oh god, that phone

2293
02:01:20.159 --> 02:01:23.439
<v Speaker 2>support is is in the top five. Phone support is

2294
02:01:23.640 --> 02:01:26.760
<v Speaker 2>definitely in top five. Plus Dragon named the other one

2295
02:01:26.840 --> 02:01:30.840
<v Speaker 2>in the top five. Warranties. So warranties and phone calls. Okay,

2296
02:01:30.840 --> 02:01:32.479
<v Speaker 2>I'm going to tell you right now the number two,

2297
02:01:34.199 --> 02:01:37.600
<v Speaker 2>the number two problem you have. First of all, the money,

2298
02:01:37.760 --> 02:01:39.920
<v Speaker 2>the money upfront, will do it, do it every time.

2299
02:01:40.800 --> 02:01:44.359
<v Speaker 2>And the number new two complaint has to do with

2300
02:01:45.600 --> 02:01:53.920
<v Speaker 2>verbal promises. Everyone, have you heard it? Come on, complaint triggers.

2301
02:01:53.960 --> 02:01:54.600
<v Speaker 7>Have you heard it?

2302
02:01:54.960 --> 02:01:58.039
<v Speaker 2>How many times have you heard? He said? But they

2303
02:01:58.239 --> 02:02:04.800
<v Speaker 2>told me, I assure them they said, so on complete triggers.

2304
02:02:05.199 --> 02:02:07.479
<v Speaker 2>If you want to be in the know and you

2305
02:02:07.600 --> 02:02:10.560
<v Speaker 2>want to be smart, you can tell people I've heard

2306
02:02:10.640 --> 02:02:13.439
<v Speaker 2>this and you heard it from me, and I'm not kidding. Okay.

2307
02:02:13.560 --> 02:02:18.520
<v Speaker 2>The number one is money up front, Okay, that's number one.

2308
02:02:19.560 --> 02:02:27.119
<v Speaker 2>Number two is is the the promise, the verbal promises. Okay,

2309
02:02:27.720 --> 02:02:34.399
<v Speaker 2>number three, guess what you had it? So warranties or

2310
02:02:34.880 --> 02:02:40.920
<v Speaker 2>misrepresented warranties, but warranties in general warranties. And then number

2311
02:02:41.079 --> 02:02:46.880
<v Speaker 2>four is number four. Oh no, no, sorry, number three.

2312
02:02:47.640 --> 02:02:53.560
<v Speaker 2>Number three was phone support, lack of phone support or

2313
02:02:53.640 --> 02:02:59.079
<v Speaker 2>bad phone support because people want to talk to people.

2314
02:03:00.119 --> 02:03:03.239
<v Speaker 2>Have you noticed how more and more people are getting

2315
02:03:03.279 --> 02:03:08.039
<v Speaker 2>away from phone support, So money up front, verbal promises,

2316
02:03:08.560 --> 02:03:11.800
<v Speaker 2>phone support, warranties. What do you think? The fifth one

2317
02:03:11.920 --> 02:03:18.000
<v Speaker 2>is what do you think somebody said they've given verbal

2318
02:03:18.079 --> 02:03:23.039
<v Speaker 2>promises to girlfriends who said, okay, that's that's on my

2319
02:03:23.159 --> 02:03:25.520
<v Speaker 2>stream here. No, seriously, the fifth I'm not going to

2320
02:03:25.560 --> 02:03:29.159
<v Speaker 2>tell you till after this. The fifth trigger. I want

2321
02:03:29.199 --> 02:03:31.640
<v Speaker 2>you all to think, what's the fifth This is over

2322
02:03:31.680 --> 02:03:34.039
<v Speaker 2>the last five years now, so it's recent stuff right

2323
02:03:34.439 --> 02:03:37.960
<v Speaker 2>out of state. You guys. Oh, you guys are all

2324
02:03:38.039 --> 02:03:43.000
<v Speaker 2>gonna know it exchanges. No, that's good. That's good, Kelly,

2325
02:03:43.079 --> 02:03:45.000
<v Speaker 2>that's in the top ten. That's not in the top five.

2326
02:03:45.520 --> 02:03:48.000
<v Speaker 2>Very good. Okay, So more coming up on the Troubleshooter Show,

2327
02:03:48.000 --> 02:03:49.119
<v Speaker 2>and we're going to talk about just that.

2328
02:03:49.680 --> 02:03:50.279
<v Speaker 1>What is it?

2329
02:03:50.840 --> 02:03:53.600
<v Speaker 2>Can you can you tell me what it is? Right

2330
02:03:53.680 --> 02:04:02.640
<v Speaker 2>after this with a sure thing Denver's Best Rufer excel

2331
02:04:02.760 --> 02:04:05.840
<v Speaker 2>roofing dot com. You don't pay a cent until you're content.

2332
02:04:09.199 --> 02:04:12.359
<v Speaker 2>Time for an insurance check up free no obligation. In comparison,

2333
02:04:12.520 --> 02:04:16.079
<v Speaker 2>call Compass Insurance paying too much your coverage at dozens

2334
02:04:16.119 --> 02:04:18.840
<v Speaker 2>of insurance companies find out now three O three seven

2335
02:04:18.840 --> 02:04:21.159
<v Speaker 2>to seven to one help. You'll think you're his only

2336
02:04:21.279 --> 02:04:23.720
<v Speaker 2>customer when you choose Frank durand the real estate man

2337
02:04:23.800 --> 02:04:27.199
<v Speaker 2>dot com to list your home with Remax Alliance three

2338
02:04:27.279 --> 02:04:31.079
<v Speaker 2>all three nine two zero sixteen twenty two. I'm Tom Martino.

2339
02:04:31.239 --> 02:04:33.000
<v Speaker 2>Get your calls in before the end of the hour.

2340
02:04:33.119 --> 02:04:36.800
<v Speaker 2>John Jones, I know him. He's from I love this guy,

2341
02:04:37.880 --> 02:04:41.520
<v Speaker 2>John Jones Senior and John Jones Junior. Integer Insurance. By

2342
02:04:41.560 --> 02:04:43.640
<v Speaker 2>the way, open enrollments coming up soon. But he wanted

2343
02:04:43.640 --> 02:04:46.199
<v Speaker 2>to make a comment. Go ahead, John on somebody you

2344
02:04:46.319 --> 02:04:48.520
<v Speaker 2>hired from the referral front, Well, he's new on the

2345
02:04:48.560 --> 02:04:51.119
<v Speaker 2>referral list, but you had ask me for a private recommendation,

2346
02:04:51.279 --> 02:04:52.760
<v Speaker 2>didn't you very much? So?

2347
02:04:53.119 --> 02:04:56.720
<v Speaker 12>And I couldn't speak more. Highway of Roma. He actually

2348
02:04:56.840 --> 02:05:00.199
<v Speaker 12>came out to us on a Sunday also a at

2349
02:05:00.199 --> 02:05:04.680
<v Speaker 12>an hour looking at our washing machine. Basically told she

2350
02:05:04.800 --> 02:05:06.760
<v Speaker 12>I could fix it, but it's going to cost you

2351
02:05:06.920 --> 02:05:08.800
<v Speaker 12>more to do. They have to just going out and

2352
02:05:08.880 --> 02:05:12.880
<v Speaker 12>finding a new machine. Yeah, couldn't meet a Naser guy,

2353
02:05:13.439 --> 02:05:16.840
<v Speaker 12>I know. And he didn't charge us a single penny

2354
02:05:17.119 --> 02:05:17.560
<v Speaker 12>even though.

2355
02:05:17.880 --> 02:05:21.199
<v Speaker 2>That's amazing on a Sunday. That's amazing.

2356
02:05:22.479 --> 02:05:24.840
<v Speaker 12>And here's the thing to anybody.

2357
02:05:24.720 --> 02:05:27.039
<v Speaker 2>Now, when you asked me for a recommendation, of course,

2358
02:05:27.079 --> 02:05:29.680
<v Speaker 2>he wasn't on the referral lists. He's not on technically

2359
02:05:29.760 --> 02:05:31.560
<v Speaker 2>right this minute, but he's he's going to be on.

2360
02:05:32.000 --> 02:05:35.359
<v Speaker 2>We We we've signed him up. He We need appliance

2361
02:05:35.399 --> 02:05:38.680
<v Speaker 2>repair so badly. We need such good people. Now, John,

2362
02:05:38.760 --> 02:05:42.399
<v Speaker 2>did you tell him that I referred you very much? So? Yeah?

2363
02:05:42.840 --> 02:05:48.279
<v Speaker 2>Did he tell you that? So? I mean informally, I

2364
02:05:48.319 --> 02:05:49.840
<v Speaker 2>don't know if you told you, But I've been I've

2365
02:05:49.840 --> 02:05:53.239
<v Speaker 2>been keeping him busy. I have so many people calling him.

2366
02:05:53.119 --> 02:05:55.960
<v Speaker 12>Now are they getn't ask for a better repair man?

2367
02:05:56.039 --> 02:05:57.520
<v Speaker 12>He is just absolutely fantastic.

2368
02:05:57.520 --> 02:05:59.800
<v Speaker 2>So he came out on a Sunday and we have this.

2369
02:06:00.439 --> 02:06:02.880
<v Speaker 2>I think it's a Viking refrigerator with you know, one

2370
02:06:02.920 --> 02:06:07.119
<v Speaker 2>of those big tide and so this Viking, I think

2371
02:06:07.399 --> 02:06:10.800
<v Speaker 2>the compressor's like six grand John, Okay, so we thought

2372
02:06:10.840 --> 02:06:13.199
<v Speaker 2>it was a compressor. I was prepared to buy a compressor.

2373
02:06:13.720 --> 02:06:16.720
<v Speaker 2>And do you know what he said. This is on

2374
02:06:16.800 --> 02:06:19.720
<v Speaker 2>a Sunday. He comes out and says, it's just a

2375
02:06:19.880 --> 02:06:23.399
<v Speaker 2>relay and it's not kicking on the compressor. Because I

2376
02:06:23.439 --> 02:06:25.399
<v Speaker 2>could tell the compressor wasn't coming on. I was messing

2377
02:06:25.439 --> 02:06:27.840
<v Speaker 2>with it. But I never thought of a stuck relay.

2378
02:06:28.520 --> 02:06:31.840
<v Speaker 2>He he did like a sixty five dollars repair. I

2379
02:06:32.079 --> 02:06:34.600
<v Speaker 2>was prepared to buy a compressor for this damn thing.

2380
02:06:35.239 --> 02:06:38.720
<v Speaker 2>And it is amazing. I mean, he could have totally

2381
02:06:39.960 --> 02:06:41.920
<v Speaker 2>ripped people off if you want, and then there was

2382
02:06:41.960 --> 02:06:44.840
<v Speaker 2>no up charge for being a Sunday. We tipped him. Man,

2383
02:06:44.920 --> 02:06:47.279
<v Speaker 2>we love him and so I bet you wrote his

2384
02:06:47.399 --> 02:06:49.319
<v Speaker 2>name down. You're gonna call him in the future, aren't you?

2385
02:06:49.920 --> 02:06:50.279
<v Speaker 11>Very much?

2386
02:06:50.359 --> 02:06:53.439
<v Speaker 12>So now he's a fantastic individual.

2387
02:06:53.760 --> 02:06:55.319
<v Speaker 2>Now, since you're on, I want to I want to

2388
02:06:55.319 --> 02:06:57.119
<v Speaker 2>ask you a couple of questions. I had a very

2389
02:06:57.239 --> 02:07:03.880
<v Speaker 2>serious inquiry yesterday on email. Here it is somebody got

2390
02:07:03.960 --> 02:07:08.760
<v Speaker 2>to notice. This is an odd situation. A husband and wife.

2391
02:07:09.479 --> 02:07:14.560
<v Speaker 2>They're on a small home together, just a modest little home,

2392
02:07:15.199 --> 02:07:19.680
<v Speaker 2>no savings or anything. Their social security was low enough

2393
02:07:19.720 --> 02:07:23.720
<v Speaker 2>they got Medicaid to supplement I guess does that sound okay?

2394
02:07:24.800 --> 02:07:29.279
<v Speaker 2>The wife had some emergency care and some other care

2395
02:07:29.319 --> 02:07:33.359
<v Speaker 2>and some hospice care. She died. Now, she wasn't on

2396
02:07:33.479 --> 02:07:35.319
<v Speaker 2>Medicaid for a long time, but she was on good

2397
02:07:35.399 --> 02:07:37.800
<v Speaker 2>enough time with you know how expensive things get, but

2398
02:07:37.920 --> 02:07:41.239
<v Speaker 2>she was on both Medicare and Medicaid. Well, medicare paid

2399
02:07:41.239 --> 02:07:45.279
<v Speaker 2>as they should. Medicaid probably did too. Now the husband

2400
02:07:45.680 --> 02:07:52.720
<v Speaker 2>the widower gets a message saying, we have been tasked

2401
02:07:53.239 --> 02:07:59.119
<v Speaker 2>with pursuing collection for Medicaid services. Have you ever heard

2402
02:07:59.119 --> 02:08:04.000
<v Speaker 2>of that happening from the estate of such and such woman?

2403
02:08:04.880 --> 02:08:06.119
<v Speaker 2>Can they go after the day?

2404
02:08:06.279 --> 02:08:06.399
<v Speaker 7>Now?

2405
02:08:06.520 --> 02:08:09.239
<v Speaker 2>I thought, well, wait a minute, he's still alive. Can

2406
02:08:09.279 --> 02:08:11.399
<v Speaker 2>they take half of what he has? I mean, John,

2407
02:08:11.479 --> 02:08:13.680
<v Speaker 2>have you heard of this happening? You're the expert.

2408
02:08:15.079 --> 02:08:18.479
<v Speaker 12>I have heard because Medicaid can come back, I mean

2409
02:08:18.600 --> 02:08:24.399
<v Speaker 12>based on her expenses. In a particular email that you have,

2410
02:08:25.800 --> 02:08:27.640
<v Speaker 12>If you have his phone number, if you could send

2411
02:08:27.680 --> 02:08:30.239
<v Speaker 12>it over to us so that we can take a

2412
02:08:30.319 --> 02:08:32.359
<v Speaker 12>look at it. But yes, I've heard it happening because

2413
02:08:32.399 --> 02:08:34.159
<v Speaker 12>technically Medicaid can collect.

2414
02:08:35.800 --> 02:08:37.800
<v Speaker 2>But do they collect on Let me ask you this,

2415
02:08:37.960 --> 02:08:41.039
<v Speaker 2>do they collect on his half of the house or

2416
02:08:41.279 --> 02:08:43.479
<v Speaker 2>all of it? Or I mean if the house reverts

2417
02:08:43.520 --> 02:08:45.560
<v Speaker 2>to him automatically, what happens. Do you know.

2418
02:08:46.760 --> 02:08:47.640
<v Speaker 12>I'm not sure about that.

2419
02:08:47.800 --> 02:08:48.000
<v Speaker 7>Tom.

2420
02:08:48.039 --> 02:08:50.000
<v Speaker 2>I'd need to do some research and let you know,

2421
02:08:50.720 --> 02:08:53.439
<v Speaker 2>because I would hate to think that older people who

2422
02:08:53.600 --> 02:08:56.399
<v Speaker 2>need medicaid end up getting socked in the teeth.

2423
02:08:57.319 --> 02:08:59.920
<v Speaker 12>I agree, but if I could do some research on that.

2424
02:09:00.119 --> 02:09:00.319
<v Speaker 2>Yeah.

2425
02:09:00.479 --> 02:09:01.439
<v Speaker 12>Happy to get back.

2426
02:09:01.319 --> 02:09:01.960
<v Speaker 11>In touch with you.

2427
02:09:02.840 --> 02:09:04.800
<v Speaker 2>So what should I do? Send you that letter he got?

2428
02:09:04.920 --> 02:09:05.079
<v Speaker 9>Yeah?

2429
02:09:05.119 --> 02:09:05.399
<v Speaker 5>Could you?

2430
02:09:05.520 --> 02:09:06.840
<v Speaker 12>Could you please send me that letter?

2431
02:09:07.239 --> 02:09:07.520
<v Speaker 10>I can.

2432
02:09:07.680 --> 02:09:09.960
<v Speaker 2>It's it's a photo of the letter he sent. But

2433
02:09:10.199 --> 02:09:11.880
<v Speaker 2>I think it's good enough that you can read it.

2434
02:09:12.479 --> 02:09:13.760
<v Speaker 12>That'd be great if you ume it.

2435
02:09:14.039 --> 02:09:17.079
<v Speaker 2>Well read but your your wife can read it. I'm sorry. So,

2436
02:09:17.319 --> 02:09:23.479
<v Speaker 2>so that is kind of an inside joke. John. How

2437
02:09:23.560 --> 02:09:27.439
<v Speaker 2>long is John? How long have you not had eyesight?

2438
02:09:28.039 --> 02:09:28.199
<v Speaker 1>Now?

2439
02:09:28.960 --> 02:09:30.000
<v Speaker 12>Twenty seven years now?

2440
02:09:30.960 --> 02:09:36.279
<v Speaker 2>Yeah, so since the accident, do you still remember vivid you?

2441
02:09:37.039 --> 02:09:39.439
<v Speaker 2>Do you still dream in vivid colors? I'm just curious?

2442
02:09:39.920 --> 02:09:40.720
<v Speaker 12>Oh very much, sir.

2443
02:09:41.279 --> 02:09:43.680
<v Speaker 2>Wow. Okay, So John, I'm going to send that over

2444
02:09:43.720 --> 02:09:45.560
<v Speaker 2>to you. I really appreciate it to say.

2445
02:09:45.600 --> 02:09:46.840
<v Speaker 12>He back in touch with you, Tom.

2446
02:09:47.159 --> 02:09:49.640
<v Speaker 2>All right, thank you, We'll see you say okay three

2447
02:09:49.720 --> 02:09:51.800
<v Speaker 2>oh three seven one three talks seven one three eight

2448
02:09:51.840 --> 02:09:56.479
<v Speaker 2>two five five. So let's try to get on ka Gina.

2449
02:09:56.520 --> 02:09:58.119
<v Speaker 2>I know it's late in the show, but see if

2450
02:09:58.199 --> 02:10:00.640
<v Speaker 2>Dan mackenzie's round, just for the hell of it, I

2451
02:10:00.720 --> 02:10:03.279
<v Speaker 2>want to ask him about that too. I'm sure he

2452
02:10:03.399 --> 02:10:07.079
<v Speaker 2>might come up against that when people die. So he's

2453
02:10:07.119 --> 02:10:09.039
<v Speaker 2>the only one I can think of right now. Maybe

2454
02:10:09.119 --> 02:10:11.520
<v Speaker 2>we can ask him if he's available, if not, Kielan

2455
02:10:11.640 --> 02:10:18.159
<v Speaker 2>Park and find out basically if in fact that can happen. Okay,

2456
02:10:18.640 --> 02:10:27.159
<v Speaker 2>Now I have some texts here, This one timeline never mind,

2457
02:10:27.199 --> 02:10:31.640
<v Speaker 2>that's the one about Okay, my water bill did not

2458
02:10:31.840 --> 02:10:35.359
<v Speaker 2>start coming to my apartment till two months after I

2459
02:10:35.479 --> 02:10:40.119
<v Speaker 2>moved in, and it said So here's what he's saying,

2460
02:10:40.640 --> 02:10:44.399
<v Speaker 2>that the water bill lagged. So if this woman moved

2461
02:10:44.399 --> 02:10:46.840
<v Speaker 2>out of that apartment is wondering why she was being

2462
02:10:46.960 --> 02:10:51.479
<v Speaker 2>charged a big amount she was charged. She told her

2463
02:10:51.520 --> 02:10:54.279
<v Speaker 2>she they would charge her one hundred dollars extra for

2464
02:10:54.399 --> 02:10:57.600
<v Speaker 2>holding over a month after the lease. But it turned

2465
02:10:57.600 --> 02:11:00.199
<v Speaker 2>out to be more than one hundred dollars over. Turned

2466
02:11:00.199 --> 02:11:02.960
<v Speaker 2>out to be three hundred dollars over. And this guy

2467
02:11:03.079 --> 02:11:07.079
<v Speaker 2>is saying it could possibly be a water bill. I mean,

2468
02:11:07.159 --> 02:11:12.319
<v Speaker 2>I don't know. Another one was talking about equipment that

2469
02:11:12.560 --> 02:11:19.159
<v Speaker 2>employers supply. You they are allowed to offset any wages

2470
02:11:19.239 --> 02:11:25.119
<v Speaker 2>when you quit or leave with anything you've kept. There's

2471
02:11:25.159 --> 02:11:29.359
<v Speaker 2>a suggestion here, a good one. If you leave, make

2472
02:11:29.520 --> 02:11:33.319
<v Speaker 2>sure that you get a receipt when you return things,

2473
02:11:34.039 --> 02:11:37.640
<v Speaker 2>or return before you leave. That's a good point because

2474
02:11:37.640 --> 02:11:40.960
<v Speaker 2>they could always say you kept stuff. I'm Tom Martine

2475
02:11:41.159 --> 02:11:43.560
<v Speaker 2>and we have more. Oh wait, wait, Dan McKenzie, let

2476
02:11:43.600 --> 02:11:45.039
<v Speaker 2>me let me if he's right there, I want to

2477
02:11:45.039 --> 02:11:47.039
<v Speaker 2>talk to him. I'll just be late. I'm sorry, Dan,

2478
02:11:47.159 --> 02:11:51.359
<v Speaker 2>Are you there? Dan McKenzie in a state planning attorney.

2479
02:11:51.359 --> 02:11:53.079
<v Speaker 2>I talk about all the time, McKenzie law.

2480
02:11:55.000 --> 02:11:55.199
<v Speaker 1>Dan.

2481
02:11:55.399 --> 02:11:59.800
<v Speaker 2>So husband and wife, the wife on Medicaid, not the husband.

2482
02:12:00.000 --> 02:12:04.640
<v Speaker 2>Oddly enough, the wife received Medicaid and Medicare. She was

2483
02:12:04.680 --> 02:12:08.720
<v Speaker 2>in her eighties and went to hospice care. That was

2484
02:12:08.800 --> 02:12:11.640
<v Speaker 2>what Medicaid was for, for the end of life stuff.

2485
02:12:12.239 --> 02:12:16.119
<v Speaker 2>And after she died, the house went to him. And

2486
02:12:16.279 --> 02:12:19.199
<v Speaker 2>they have no money and the house. I don't know

2487
02:12:19.239 --> 02:12:21.359
<v Speaker 2>how much equity, but I wanted to ask a few things.

2488
02:12:22.119 --> 02:12:24.720
<v Speaker 2>They get a letter from Medicaid or from somebody you know,

2489
02:12:24.840 --> 02:12:27.880
<v Speaker 2>in that agency somewhere saying we're going to we've been

2490
02:12:28.039 --> 02:12:32.279
<v Speaker 2>tasked with investigating a claim against the estate. So what

2491
02:12:32.399 --> 02:12:34.520
<v Speaker 2>I want to know is if the house didn't go

2492
02:12:34.640 --> 02:12:37.479
<v Speaker 2>through an estate or probate, can they make a claim

2493
02:12:37.560 --> 02:12:39.439
<v Speaker 2>for her half or for the whole house or how

2494
02:12:39.479 --> 02:12:40.119
<v Speaker 2>would that work?

2495
02:12:41.560 --> 02:12:43.840
<v Speaker 20>They could potentially put a lien on the house. I mean,

2496
02:12:43.880 --> 02:12:45.800
<v Speaker 20>the husband should be able to stay there as long

2497
02:12:45.840 --> 02:12:49.319
<v Speaker 20>as he wants to or needs to, so it should

2498
02:12:49.359 --> 02:12:51.840
<v Speaker 20>not affect during his lifetime. But there is a possibility

2499
02:12:51.920 --> 02:12:54.319
<v Speaker 20>they could put a lean on the house to be

2500
02:12:54.520 --> 02:12:57.119
<v Speaker 20>collected after he passes away, or.

2501
02:12:57.159 --> 02:12:59.239
<v Speaker 2>If he sells it and wants to move to Florida.

2502
02:12:59.319 --> 02:13:00.279
<v Speaker 2>Can they lean then?

2503
02:13:00.560 --> 02:13:00.760
<v Speaker 10>Yeah?

2504
02:13:01.159 --> 02:13:04.640
<v Speaker 2>Right, yes, Now I've never heard of Medicaid doing this.

2505
02:13:04.840 --> 02:13:05.760
<v Speaker 2>Is that pretty common?

2506
02:13:07.720 --> 02:13:07.920
<v Speaker 7>Yeah?

2507
02:13:07.960 --> 02:13:09.079
<v Speaker 10>It comes up? Yeah?

2508
02:13:09.399 --> 02:13:12.399
<v Speaker 2>Yeah, Okay, Now is that both for long term care

2509
02:13:12.640 --> 02:13:16.760
<v Speaker 2>and for medical care? Now this is really long term care,

2510
02:13:17.600 --> 02:13:20.319
<v Speaker 2>but she wasn't in long term care? Well, was hospice

2511
02:13:20.439 --> 02:13:23.600
<v Speaker 2>considered long term care? It was hospice at the house?

2512
02:13:24.560 --> 02:13:27.199
<v Speaker 20>Oh okay, okay, I don't know.

2513
02:13:27.319 --> 02:13:30.319
<v Speaker 2>I mean that's weird. I know what you're saying. For

2514
02:13:30.439 --> 02:13:33.640
<v Speaker 2>nursing homes and stuff, if you have a big, expensive house,

2515
02:13:33.680 --> 02:13:36.279
<v Speaker 2>they should be able to be reimbursed. But this was

2516
02:13:36.359 --> 02:13:38.039
<v Speaker 2>for medical care and stuff.

2517
02:13:39.039 --> 02:13:42.359
<v Speaker 20>Yeah, the medical care component is only based on income

2518
02:13:42.479 --> 02:13:43.079
<v Speaker 20>not assets.

2519
02:13:43.359 --> 02:13:46.920
<v Speaker 2>So okay, what about hospice. Do you know how hospice

2520
02:13:47.000 --> 02:13:47.760
<v Speaker 2>is classified?

2521
02:13:48.960 --> 02:13:51.159
<v Speaker 20>It depends, I think, on how long she received it.

2522
02:13:51.279 --> 02:13:52.000
<v Speaker 10>I mean, I think.

2523
02:13:51.920 --> 02:13:54.720
<v Speaker 20>Medicare covers up to sixty days, I want to say,

2524
02:13:55.640 --> 02:13:58.239
<v Speaker 20>and then things longer than that are considered long term care.

2525
02:13:58.720 --> 02:14:03.560
<v Speaker 2>Okay, okay, And then so the other question is on this,

2526
02:14:03.920 --> 02:14:08.279
<v Speaker 2>on this, uh this lean, is there a homestead exemption?

2527
02:14:08.399 --> 02:14:11.439
<v Speaker 2>Would that take precedent if this guy doesn't have enough

2528
02:14:11.520 --> 02:14:14.920
<v Speaker 2>equity to meet his homestead exemption? What is a homestead exemption?

2529
02:14:16.560 --> 02:14:18.720
<v Speaker 20>The homestead exemption, I mean, if you if you have

2530
02:14:18.800 --> 02:14:21.760
<v Speaker 20>to declare bankruptcy, is how much money do you get

2531
02:14:21.800 --> 02:14:22.760
<v Speaker 20>to keep in your home?

2532
02:14:23.279 --> 02:14:23.399
<v Speaker 1>Uh?

2533
02:14:24.439 --> 02:14:25.920
<v Speaker 2>Doesn't that apply to leans?

2534
02:14:27.439 --> 02:14:30.439
<v Speaker 20>I do, yes, but if yeah, and that's been raised

2535
02:14:30.439 --> 02:14:32.439
<v Speaker 20>significantly in Colorado in the last few years.

2536
02:14:32.560 --> 02:14:34.399
<v Speaker 10>So but I don't I.

2537
02:14:34.439 --> 02:14:38.600
<v Speaker 20>Don't think that would come into play. Really really no,

2538
02:14:38.920 --> 02:14:41.359
<v Speaker 20>I don't think so. I don't think so.

2539
02:14:42.039 --> 02:14:45.279
<v Speaker 2>I thought that homestead exemption is a part of equity

2540
02:14:45.359 --> 02:14:46.960
<v Speaker 2>that can't be touched by creditors.

2541
02:14:47.960 --> 02:14:52.960
<v Speaker 20>Well yeah, yeah again yeah, so yeah, yes, Like I said,

2542
02:14:53.000 --> 02:14:56.000
<v Speaker 20>if the nuclear bomb of course against creditors is a

2543
02:14:56.079 --> 02:14:58.640
<v Speaker 20>bankruptcy situation, and then the question is what happens if

2544
02:14:58.680 --> 02:15:00.720
<v Speaker 20>he declared bankruptcy. How much you you're allowed to keep?

2545
02:15:01.319 --> 02:15:04.239
<v Speaker 20>And right now, if I'm a little out of date

2546
02:15:04.279 --> 02:15:05.920
<v Speaker 20>on how much homack do you get to keep? But

2547
02:15:05.920 --> 02:15:07.479
<v Speaker 20>I want to say it's close to two hundred thousand

2548
02:15:07.560 --> 02:15:08.960
<v Speaker 20>bucks exactly.

2549
02:15:09.920 --> 02:15:13.520
<v Speaker 2>And then there's a matter of cost to sell, which

2550
02:15:13.640 --> 02:15:18.560
<v Speaker 2>discourages creditors. So it's two hundred thousand per so he

2551
02:15:18.640 --> 02:15:21.680
<v Speaker 2>would have the whole homestead to himself. And as you

2552
02:15:21.800 --> 02:15:23.079
<v Speaker 2>get older, does he get higher?

2553
02:15:24.760 --> 02:15:26.760
<v Speaker 20>I don't think so. I don't think so.

2554
02:15:27.359 --> 02:15:30.800
<v Speaker 2>All right, Well, thank you, Dan McKenzie. That's co Plans

2555
02:15:30.880 --> 02:15:42.600
<v Speaker 2>dot co eight three three co Plans. Hey, Tom Martino

2556
02:15:42.720 --> 02:15:45.960
<v Speaker 2>here three oh three seven one three talk seven one

2557
02:15:46.079 --> 02:15:51.079
<v Speaker 2>three eight two five five, Welcome to the show. Well,

2558
02:15:51.880 --> 02:15:56.319
<v Speaker 2>I looked at something that this guy sent on that

2559
02:15:57.319 --> 02:16:01.079
<v Speaker 2>a factory a factory oh wait, appliance factory outletter, factory upline,

2560
02:16:01.119 --> 02:16:03.960
<v Speaker 2>whatever the hell the name is. AFO is an appliants

2561
02:16:04.000 --> 02:16:09.199
<v Speaker 2>factory outlet, and it is misleading. I mean, he did

2562
02:16:09.319 --> 02:16:14.239
<v Speaker 2>send us something that I think shows he's been misled. Now,

2563
02:16:14.359 --> 02:16:20.479
<v Speaker 2>even though they're their thing says, all of their disclaimers

2564
02:16:20.560 --> 02:16:28.800
<v Speaker 2>say that they are as is, and they have their

2565
02:16:28.880 --> 02:16:32.680
<v Speaker 2>own warranty right, and you you know, they make it

2566
02:16:32.840 --> 02:16:34.920
<v Speaker 2>very clear you have your own warranty. Blah blah blah.

2567
02:16:35.040 --> 02:16:38.680
<v Speaker 2>I mean, that disclaimer is pretty damn clear. But on

2568
02:16:38.840 --> 02:16:42.719
<v Speaker 2>this receipt he's got, it says if I do not

2569
02:16:43.040 --> 02:16:50.600
<v Speaker 2>purchase protection plus extended warranty to protect my appliance, purchase

2570
02:16:51.159 --> 02:16:58.520
<v Speaker 2>beyond the manufactorer warranty, I'm responsible for all costs and

2571
02:16:58.639 --> 02:17:01.840
<v Speaker 2>repairs and replacement of my clients. That would lead me

2572
02:17:01.920 --> 02:17:04.760
<v Speaker 2>to believe you do have a manufacturer's warranty. I mean

2573
02:17:04.879 --> 02:17:09.639
<v Speaker 2>to me, that just doesn't seem right, and it says it.

2574
02:17:10.200 --> 02:17:14.879
<v Speaker 2>So Mark said, probably they had. They might have another

2575
02:17:15.120 --> 02:17:19.719
<v Speaker 2>kind of disclaimer, but this one would be in conflict

2576
02:17:19.799 --> 02:17:22.840
<v Speaker 2>with that. That's the part I don't understand. I fully

2577
02:17:23.079 --> 02:17:27.360
<v Speaker 2>understand them having their own buying overstock, not having a

2578
02:17:27.440 --> 02:17:30.360
<v Speaker 2>factory warranty. There are a lot of places, like on

2579
02:17:30.440 --> 02:17:33.399
<v Speaker 2>the internet where you can buy camcorders and stuff that

2580
02:17:33.680 --> 02:17:37.559
<v Speaker 2>are not covered by normal warranties, and then what happens

2581
02:17:37.840 --> 02:17:44.280
<v Speaker 2>is you are basically responsible for everything, but you get

2582
02:17:44.360 --> 02:17:49.280
<v Speaker 2>that up front, that's a disclaimer. They're called gray markets. Well,

2583
02:17:49.319 --> 02:17:53.000
<v Speaker 2>we're out of time, so as we progress. I'm going

2584
02:17:53.079 --> 02:17:56.120
<v Speaker 2>to get better at this YouTube. I promise that I

2585
02:17:56.200 --> 02:17:58.239
<v Speaker 2>want to remind you to call three oh three Martino

2586
02:17:59.319 --> 02:18:03.879
<v Speaker 2>three three six two seven eight four six six very

2587
02:18:04.040 --> 02:18:07.719
<v Speaker 2>very important to get help. And then you can just

2588
02:18:08.120 --> 02:18:10.399
<v Speaker 2>hang out there and leave your name in number