Speaker 1: While listening to Denverest Talk station. It's six thirty kus.
Speaker 2: Ripped up.
Speaker 3: News needed by Soho.
Speaker 1: You don't have.
Speaker 4: Come running sustas as we can.
Speaker 2: Shooter's gonna help come Man Dix.
Speaker 5: Is the Troubleshooter Show. No Tom Martino.
Speaker 1: Hey, I'm Tom Martino and this is the Troubleshooter Show.
Speaker 1: And as you know, we have fun here. You can
Speaker 1: park yourself in front of the radio or alongside of
Speaker 1: radio or the iHeartRadio app and anywhere in the country
Speaker 1: you can listen to us. You can call in for
Speaker 1: help three oh three Martino, you can call twenty four
Speaker 1: to seven three oh three six two seven eight four
Speaker 1: sixty six for those joining us. It's the longest running
Speaker 1: radio show in America with the same hosts currently on
Speaker 1: the air, and we've been recovering hundreds of millions of
Speaker 1: dollars over the years in cash, merchandise exchanges, refunds and
Speaker 1: services in the studio. Today with us, we have a guest,
Speaker 1: Mitch Fluria from the Art of Granite Loved Mitch. He
Speaker 1: I love telling a story how he came to America
Speaker 1: with a few hundred bucks and built a wonderful business
Speaker 1: helping you with your countertops. So, Mitch, welcome to the show.
Speaker 1: Thanks for being here, Major Mark Major as always to
Speaker 1: lend his to lend his opinion, even when we don't
Speaker 1: ask for it all. Yes, thank you very much, Doc,
Speaker 1: you keep it there. Now let's go to the phone. So, okay,
Speaker 1: these are people that called in need help. Let's see
Speaker 1: what we can do to help. We have Vanessa an
Speaker 1: issue with a contractor, and I believe Vanessa called. She
Speaker 1: might have called yesterday and talked about this. Vanessa, when
Speaker 1: did you call in? First?
Speaker 6: It was this morning?
Speaker 1: Oh I'm sorry? Okay, so yeah, so quick in case. Yeah, well,
Speaker 1: thank you for calling. Now, Kaschina, you said to check
Speaker 1: my email. Did you send me something from Vanessa? She's
Speaker 1: on the phone, it looks like it.
Speaker 7: What is her problem?
Speaker 1: Is it a roof issue?
Speaker 8: I have?
Speaker 1: I have the proposal, Vanessa, I had this this Huran
Speaker 1: roof and insulation. Is that the one you've been dealing with? Correct?
Speaker 1: What's going on with is that? How you pronounce it?
Speaker 1: Haran haraun uh huh herrun? What's going on with her?
Speaker 1: Ruin roof and insulation? What's going on? So?
Speaker 6: Originally the contractor had given me a proposal for a
Speaker 6: red manufactured's metal roof, and the day before the tear off,
Speaker 6: he called me and said he couldn't get that material,
Speaker 6: but he was going to put on a galvanized roof
Speaker 6: and paint it. And I said, absolutely not, that's not
Speaker 6: the industry standard, it will not hold up. Guaranteed me
Speaker 6: a twenty five year warranty on the paint.
Speaker 9: Don't do it, and we.
Speaker 6: Yeah, we came to an impast. Okay, he also contracted.
Speaker 6: He also contracted to build me a closet in my
Speaker 6: little cabin. And so when we came to an impast,
Speaker 6: he refused to do the closet, but he had my
Speaker 6: eight thousand dollars.
Speaker 1: Now, but here's what I don't understand. Why would you
Speaker 1: even pay him eight thousand dollars upfront? Why?
Speaker 6: Well, he did a window and a door for me before,
Speaker 6: so I trusted him, and he said he needed it
Speaker 6: for materials I know now.
Speaker 1: Okay, So what I see here is on the contract
Speaker 1: tear off asphalt installed square ice and water shield, fire
Speaker 1: engine red corrugated metal roofing with trim. It doesn't say
Speaker 1: what kind of roofing it was.
Speaker 8: Yeah, it does is right there with fire engine red
Speaker 8: corrugated metal.
Speaker 1: Yeah, but what I'm saying is it doesn't say it's
Speaker 1: prepainted Mark.
Speaker 7: Well, it's just red fire engine red.
Speaker 1: Right. Well, okay, so if he put on a corrugated
Speaker 1: metal roof and painted it red, he would satisfy this
Speaker 1: this contract.
Speaker 8: Well, I don't know about that, but I see what
Speaker 8: you're saying now. But he's even telling her Tom that
Speaker 8: he can't get that material. So he actually has acknowledged
Speaker 8: that he can't get whatever, which I wonder why he
Speaker 8: can't get that material or if he underbid it.
Speaker 1: Okay, so that's a good question. Why can't he get
Speaker 1: the material? He didn't say, And so you said to him,
Speaker 1: let's just cancel the whole thing since you can't do it.
Speaker 6: No, I said, since you have my eight thousand dollars
Speaker 6: you can you can do the the closet. And he refused.
Speaker 1: Oh wait a minute, So he said, if I can't do everything,
Speaker 1: I'm not going to do anything.
Speaker 8: Correct, Well, then just get your eight thousand back if
Speaker 8: he hasn't done anything, and.
Speaker 1: Call it over.
Speaker 6: Really, I went to small claims court. He didn't show
Speaker 6: up the first time. The second time he had, Well,
Speaker 6: you know, you.
Speaker 1: Don't have to go a second time. What happened when
Speaker 1: he didn't show up?
Speaker 6: They made another they made another court date.
Speaker 1: Oh that such Oh wait a minute's right to meculous?
Speaker 1: You mean the judge did not call it a default judgment?
Speaker 7: Wait wait did they say there was a problem with service?
Speaker 6: No, no, he was served, so but they made another
Speaker 6: court date. And then when we went to court, he
Speaker 6: served me with a countersuit of defamation, which I've never said.
Speaker 7: That doesn't matter. So what happened though, But so.
Speaker 6: It goes to another court ultimation?
Speaker 1: Deultimation? Right? What is probably left a review or something?
Speaker 1: I know? I know.
Speaker 6: So he sued me for twelve thousand dollars for defamation.
Speaker 6: I get in myself. I know this keeps going. We
Speaker 6: go to court, he doesn't show.
Speaker 10: We get a default judgment.
Speaker 6: And two hours later he goes to the court and says,
Speaker 6: I need a new court date because I couldn't show
Speaker 6: because I had a flat tire.
Speaker 9: But he couldn't.
Speaker 1: Did they give him did they give him on?
Speaker 6: They did?
Speaker 8: Just gotoby Weld County. Where else where is this county.
Speaker 1: Hold on? That's amazing? Now, Vanessa, Vanessa, right now, I
Speaker 1: need to know the status of lawsuits. So let's talk
Speaker 1: about that. What is the status of your lawsuits?
Speaker 6: We're waiting for another court date, but here we go
Speaker 6: for another update. He knows what he's doing because he's
Speaker 6: doing this to somebody else right now too. So right
Speaker 6: now today he got he sent a letter to the court.
Speaker 6: Then that letter got sent to the my attorney that said,
Speaker 6: please don't make a court date for this month because
Speaker 6: my father in law is ill and I don't know
Speaker 6: when I'm going to be back in town.
Speaker 8: You know, in my opinion, this is all orchestrated, completely
Speaker 8: an opinion, But this guy sounds like he has done
Speaker 8: this so many freaking times.
Speaker 7: What's his name? What's his company's name?
Speaker 6: His name is Ryan Allison.
Speaker 1: And let me ask you about this. Let me ask
Speaker 1: you about this defamation. Where is he suing you for defamation?
Speaker 6: He said, I said something on next door, which I haven't.
Speaker 1: Well, it doesn't matter. I'm asking where is he suing
Speaker 1: you for defamation? Which court?
Speaker 6: Oh, well, it's the higher court, it's I don't know,
Speaker 6: it's probably counting of Jefferson.
Speaker 1: Right, did you actually get served with a lawsuit?
Speaker 8: Yes, well, he countersued her, But then he didn't show
Speaker 8: up right.
Speaker 1: Yeah, But and what I want to know is this
Speaker 1: about the defamation. How much is he asking.
Speaker 6: For twelve thousand dollars Budd's And how did he come up?
Speaker 1: How did he how did he come up with the figure? Okay,
Speaker 1: do you know what defamation?
Speaker 11: Yeah?
Speaker 1: People misunderstand defamation all the time.
Speaker 9: Yep.
Speaker 1: Okay, Well I'm asking you what what do you know
Speaker 1: about defamation?
Speaker 6: That it has to impact you financially and you have
Speaker 6: to have proof of that.
Speaker 1: Now, that's exactly where you're smart, except there is one exception.
Speaker 1: If it gives you emotional distress and all of that,
Speaker 1: you can put an arbitrary number on that you're not
Speaker 1: allowed to suit. May I finish? May I finish this
Speaker 1: so I can tell people about this? No, No, just
Speaker 1: let me finish this. Defamation comes in two flavors. One
Speaker 1: is against a public figure like me. I'm not I'm
Speaker 1: not calling myself you know special, It's just that I'm
Speaker 1: on the air every day. So if someone, if if
Speaker 1: I ever sued someone for defamation or for damages like that,
Speaker 1: I'd have to show actual damages. I'm not allowed to
Speaker 1: take emotional damages into consideration because they figure if I'm
Speaker 1: in the public I take on that risk. However, if
Speaker 1: I'm a private individual, if I attack this roofer and
Speaker 1: call him a scumbag or something and he wanted to
Speaker 1: assue me, he can go for actual damages. But he
Speaker 1: can also go for emotional distress and trauma. And that's
Speaker 1: why I'm asking, is he going for anything emotional? It
Speaker 1: doesn't sound like it. It sounds like he put a
Speaker 1: price of twelve thousand dollars. You know, how did he
Speaker 1: come up?
Speaker 8: How did he come up with that price of First,
Speaker 8: I still got to jump in with the definition of defamation.
Speaker 8: Both of you forgot one of the biggest things. It
Speaker 8: has to be a false statement. If you go on
Speaker 8: next door and say this guy took eight thousand dollars
Speaker 8: and can't fulfill the contract and won't give me my
Speaker 8: money back, that's not defamation.
Speaker 1: Well, okay, Mark, let me amend that just a little,
Speaker 1: because you're most correct. It has to be it has
Speaker 1: to be false. If in fact it is true and
Speaker 1: it's done just to shed someone in a negative light,
Speaker 1: then that also can be defamatory even if it's true.
Speaker 1: I want to take something, for example, if someone is transgender,
Speaker 1: or if someone is gay, or someone is a member
Speaker 1: of the white supremacist something or other. Whatever. If something
Speaker 1: is true, but the only reason for talking about it,
Speaker 1: it has nothing to do with the ability for someone
Speaker 1: to do a roof or a home improvement, but it's
Speaker 1: just to bring them into a negative light. It could
Speaker 1: become defamation. And I listen, man, I believe you.
Speaker 8: But that brings up a question I have, and that
Speaker 8: would be, how does every far right wing talk show
Speaker 8: host survive the world?
Speaker 1: Then, well, Mark, I'm going to tell you something. They
Speaker 1: survived the world for one word. And you know what
Speaker 1: that word is, Mark, You know what it is. It's
Speaker 1: what opinion. I mean, you say it all the time.
Speaker 1: You know, of course, of course I got you. Now,
Speaker 1: the opinion can't just be so out there that it's crazy.
Speaker 1: For example, in the recent lawsuits against Dominion, the the
Speaker 1: the voting machines and the voting software, well man, you
Speaker 1: know a lot of people came right out and said
Speaker 1: some nasty things like like just they came right out
Speaker 1: and said they're they're setting up you know, a false yeah,
Speaker 1: but narratives they were stating a miss fact. Yeah, but
Speaker 1: they were You're right, But they tried to hide behind opinion,
Speaker 1: and it wasn't and the course that's not your opinion.
Speaker 1: You were making it sound like a fact. So in
Speaker 1: any case, though it's mark is ninety nine percent right,
Speaker 1: this statement must be false. The true statements that it's
Speaker 1: not even worth discussing right now because they have to
Speaker 1: be done in such a way that it defames the
Speaker 1: entire classipe have something. Yes, let's say this.
Speaker 12: Let's say a contractor is gay, and you say, I
Speaker 12: think because he's gay that he did this, blah blah blah.
Speaker 1: That's where that's where it becomes that inflammatory.
Speaker 8: That's kind of an opinion. Though he goes, I think
Speaker 8: this guy's gay, meaning his opinion.
Speaker 12: No, let's say that he is, no question, but I'm
Speaker 12: saying because he's gay, this is what he did, whereas
Speaker 12: a heteromele wouldn't have done it.
Speaker 13: Is that defamation?
Speaker 1: Now it could be. Here's another thing. If the group
Speaker 1: is large enough, it becomes no defamation. If you are
Speaker 1: insulting a group, and usually the courts have been around
Speaker 1: twenty five people or more. If there is a group
Speaker 1: of people like gay people, and you just get on
Speaker 1: and like the gay population, can't do a class act
Speaker 1: lawsuit against you, for defamation of gay people. So it
Speaker 1: would be very difficult if you said, you know, all
Speaker 1: of these gay people do the same thing, or all
Speaker 1: these heterosexual people, or all these transgender people do the
Speaker 1: same thing, and it probably would not rise to the
Speaker 1: level of defamation. There's also something else that's usually not defamatory,
Speaker 1: and that is when something is done in humor or
Speaker 1: in what's called it's so out there and so freaking stupid. Yes, Like,
Speaker 1: I believe this guy is from a group of contractors
Speaker 1: who came from outer space to rip off people. They
Speaker 1: have a plot and they're coming from outer space. They're
Speaker 1: taking over the bodies of contractors, ripping off Americans, and
Speaker 1: they're using the money to build spaceships. I mean, you know,
Speaker 1: I'm just giving some creepy stuff. So here's what we
Speaker 1: have right now. We have a guy, I believe who
Speaker 1: is manipulating the system to try to just make Vanessa
Speaker 1: go away. Vanessa, when is your next hearing? Do you
Speaker 1: have one set?
Speaker 6: We don't have one yet because he said he's going
Speaker 6: to be unavailable because his father in law's having surgery,
Speaker 6: open heart surgery.
Speaker 1: So have you been unable to get and you have
Speaker 1: two different courts. The one is still in small claims, right,
Speaker 1: or did it move up to county court?
Speaker 6: Yeah, it went up to county court.
Speaker 1: Yeah, because why don't you wait?
Speaker 8: Why don't you once again though, that's because of his countersuit. Yes, right, yes,
Speaker 8: well that's what I'm saying in my opinion. Once again,
Speaker 8: this guy is staging this whole thing. Hey, two things,
Speaker 8: O time, we got to take a break, and I
Speaker 8: think we need to reach out and see if Kelly
Speaker 8: can't get this guy's side of the story right.
Speaker 1: Exactly, good idea. You hold on. We got more coming
Speaker 1: up on the Troubleshooter Show. Tom Martine here three h three,
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Speaker 1: Speaking of porcelain, a miss Fluria. Is porcelain ever used
Speaker 1: for countertops? He's with the art of granite? Just real quick?
Speaker 1: Are they? Are they? Is porcelain ever used for countertops?
Speaker 3: Good morning, Tom, Thank you for having me today. Yes, yes, sir,
Speaker 3: fabricate porcelain for countertops. It comes in pretty thin, so
Speaker 3: we always have to build up those edges. We need
Speaker 3: to mind the room and thicken the You know that beauty.
Speaker 1: It's beautiful stuff, isn't it? My god, it's beautiful.
Speaker 3: Yes, it comes in all sorts of colors, and he
Speaker 3: has so much movement and flow.
Speaker 1: Yes.
Speaker 8: Would it work with like in a kitchen with hot
Speaker 8: pans and stuff?
Speaker 1: Yes, it's heatproof.
Speaker 3: Actually one of the very few products there is heatproof.
Speaker 1: Okay, I want to talk to Henry Brett's over at
Speaker 1: Excel Roofing, one of our roofing experts of course, a
Speaker 1: sponsor of this show and the original member of the
Speaker 1: referral list at referrals dot com. Basically, Henry, what what
Speaker 1: reason would a roofer have for not being able to
Speaker 1: get a certain type of roof.
Speaker 8: I mean it's a red galvanized, not painted, but a
Speaker 8: you know, impregnated whatever you call it, red galvanized roof.
Speaker 8: And the guy has it on the contract, and all
Speaker 8: of a sudden Henry said, hey, I can't get that,
Speaker 8: but I can get this other stuff and paint it.
Speaker 1: What do you make of that? Oh, by the way,
Speaker 1: the name of the company. Hold on a second, the
Speaker 1: name of the company. I was in error when I
Speaker 1: said Harun, that's her name. It's the hern job. The
Speaker 1: name of the company is Ryan J. Allison, Inc. General
Speaker 1: contractor Ryan J. Allison. So I got that wrong. People,
Speaker 1: I'll go ahead.
Speaker 11: Henry, Yeah, absolutely, Tom, And I mean you want to
Speaker 11: install what's on the contract, that is what's that's what's right,
Speaker 11: and what's just sure or is it like material shortages?
Speaker 11: Sure that stuff will happen, but it's always best to
Speaker 11: verify with the supply house first to see if they
Speaker 11: have the material.
Speaker 1: But have you heard of these pre these pre painted
Speaker 1: galvanized roofs.
Speaker 11: You know, there's so many different materials out there. I
Speaker 11: have heard of them. I wouldn't I wouldn't recommend though,
Speaker 11: to go off of something that's not on the contract.
Speaker 1: So here's what the contract says, though the contract truly
Speaker 1: doesn't say any Here's what the contract says. It says installed.
Speaker 1: And I want to know how you would read this,
Speaker 1: Henry install eleven square of fire engine red corrugated metal
Speaker 1: roofing with trim. To me, that sounds like he can
Speaker 1: put up a corrugated metal roof and paint it. What
Speaker 1: does it say to you as a roofer?
Speaker 11: Yeah, so as as a roofer, that contract it's fairly vague.
Speaker 11: So all it's describing is the material and the color.
Speaker 11: So based on that they should be able to go
Speaker 11: up there, install the chorreated metal or prepainted or painted
Speaker 11: after the fact, and that would be That's what.
Speaker 1: I think too. I think too. She said it was
Speaker 1: the contract that it does not say anything about pre
Speaker 1: finished or anything. And technically, if the guy wanted to
Speaker 1: install and paint it, I'm not saying that's what she wanted.
Speaker 1: I don't doubt Vanessa's story at all. But what I'm
Speaker 1: saying is Ryan Allison is not He didn't. He didn't
Speaker 1: make a contract he can't keep. I think he by
Speaker 1: putting up a roof and painting it. Mark, Honestly, when
Speaker 1: you read that, do you assume it's going to be
Speaker 1: pre painted and prepaintished?
Speaker 8: A couple things you guys are making me think here.
Speaker 8: So if it's corrugated metal, if it was pre painted
Speaker 8: and it was done properly with the right paint, Uh,
Speaker 8: that's a good possibility. And I would agree with both
Speaker 8: of you. But the way I read it is it's
Speaker 8: not going to be. If he puts it up there
Speaker 8: then decides to paint the roof after the corrugated metals
Speaker 8: up there, there's going to be a lot of it
Speaker 8: not painted, and I think that's going to be ridiculous.
Speaker 1: No, No, I'm not saying it's the best way to
Speaker 1: do it, But I want to ask Henry, Henry, corrugated
Speaker 1: metal roofing, how does it take paint? And is it
Speaker 1: common to paint them?
Speaker 11: You know what, Yeah, it is fairly common to paint
Speaker 11: that kind of stuff, and you can paint it. It's
Speaker 11: always best so to prep it on the ground and
Speaker 11: have it pre painted. To install it and then paint it,
Speaker 11: You're just you're never going to.
Speaker 1: Well and we don't know, we don't know how he
Speaker 1: was going to do it for all we No, he
Speaker 1: was going to paint it on the ground. See that's
Speaker 1: the problem with this contract. We don't really know how
Speaker 1: he was going to do it. But she immediately stopped him,
Speaker 1: and he's saying to her, wait a minute, I'm willing
Speaker 1: to do this contract. It's you're You're the one who's
Speaker 1: canceling it. That's what I'm thinking. But again, Vanessa, did
Speaker 1: he say he's willing to do the contract?
Speaker 7: Hold on, let me get her up.
Speaker 1: Yeah, Vanessa, we were just asking did he indicate did
Speaker 1: he indicate he's willing to do the contract.
Speaker 6: At the time, Yes, and he was going to paint
Speaker 6: it once it was on the roof.
Speaker 1: By the way, I should say this, this was back
Speaker 1: in This was back in twenty twenty four, March of
Speaker 1: twenty twenty four. So you've been waiting that long for
Speaker 1: an up for a court date.
Speaker 14: Yes, there are multiple cored dates involved.
Speaker 1: So the first.
Speaker 14: One and then and then he just keeps dragging it off.
Speaker 14: He's dragging us out. That's easy to do it this long, jeez.
Speaker 1: Yeah, but I'm not sure she's gonna win.
Speaker 8: Okay, guys on the lawsuit, guys, hold on, guys, Okay,
Speaker 8: hold on, let me answer this, Henry.
Speaker 1: The lawsuit is she wants her money backer down payment. Okay, okay,
Speaker 1: so go ahead.
Speaker 11: Mark wants to paint on the roof.
Speaker 1: Hold On, don't. We don't know how he wants to
Speaker 1: paint it. All we know is he's willing to give
Speaker 1: her a red corrugated metal roof.
Speaker 6: No, I haven't written that he was going to paint
Speaker 6: it once it was installed.
Speaker 1: Which is absurd to me. That's totally absurd. Well, it
Speaker 1: doesn't say that on the contract.
Speaker 8: But everything, but look, everything I'm reading basically says buying
Speaker 8: it colored material is way better than painting it for
Speaker 8: long term, you know, durability, and you know painting is more.
Speaker 1: Of a cost efficient thing.
Speaker 8: But it really comes down to this, though, if you
Speaker 8: want to think in real terms, long as the caller's
Speaker 8: not fit in to us, he told her it's going
Speaker 8: to be pre painted, ready to go and put up there.
Speaker 8: Then he told her Henry that he can't get that material,
Speaker 8: so he needs to get the regular stuff then paint it.
Speaker 8: So he's actually acknowledged according to her what he was
Speaker 8: gonna do.
Speaker 1: Okay, is that in writing, But no, it's not. Now
Speaker 1: Here's what I think. I think if he shows up
Speaker 1: to court and says, your honor, I'm willing to fulfill
Speaker 1: the contract, and I think she's going to lose. That's
Speaker 1: just my gut feeling.
Speaker 8: I really mean that, Hey, do you have anything in
Speaker 8: text or emails or anything, Vanessa that says it were
Speaker 8: this dispute and he acknowledges like he can't get that material?
Speaker 15: Right?
Speaker 1: Yeah, is there anything that that hints? What do you have?
Speaker 4: Yeah?
Speaker 1: What does it say?
Speaker 6: I have all kinds of emails and texts that say
Speaker 6: he's unable to get the Yeah, that was the very
Speaker 6: first thing he said he's unable to get.
Speaker 7: See, guys, here's where I think it comes down.
Speaker 1: What if the guy says What if the guy says, yeah,
Speaker 1: I was willing to do it, but it's not available,
Speaker 1: So I'm going to fulfill the contract in another way. See,
Speaker 1: the contract is not written tight enough. I think for
Speaker 1: her to go crazy on this.
Speaker 8: Then when I would explain to the judge if that
Speaker 8: exact thing was brought up. Regular galvanized a roof panel
Speaker 8: is about forty bucks at home depot, and one that's
Speaker 8: already colored ready to go is almost double, if not.
Speaker 1: Triple, that Okay. I think you guys are putting too
Speaker 1: much on the courts to interpret. I think it comes
Speaker 1: down to are you going to fulfill the contract or not?
Speaker 1: I don't know, but maybe he'll say, look, it wasn't
Speaker 1: a contract. You haven't done the work, she hasn't gotten
Speaker 1: anything in return. Let's just return the money.
Speaker 16: Tom.
Speaker 8: If we look at that, if we look at that
Speaker 8: line item, it's square. It says eleven squares fire engine
Speaker 8: red corrugated metal roofing. I mean it says that it's
Speaker 8: fire engine red corrugated metal roofing. If he goes up
Speaker 8: and it's not, I mean, come on, but Mark, he
Speaker 8: can make it red.
Speaker 1: I mean, if I say I'm going to sell you
Speaker 1: a red what's that mark?
Speaker 13: What's that?
Speaker 11: I agree with you, Tom. I think that if she,
Speaker 11: if she goes to court with them and it's in
Speaker 11: the contract, that it's just it's fire engine red and
Speaker 11: there's no specific painting method.
Speaker 7: Or oh I break off from you guys. I'm sorry.
Speaker 8: Guys, Like if I go order a brand new red
Speaker 8: Cherry Corvette and they get me a black one in
Speaker 8: spray painted mark, that's a whole different mark.
Speaker 1: That's different.
Speaker 14: I agree with mark one hundred percent. The contract. In
Speaker 14: the contract the way read.
Speaker 8: It doesn't say pre finished, but it doesn't say it's
Speaker 8: going to be painted.
Speaker 14: It says fire red roofing material. It doesn't say we're
Speaker 14: going to put in a correguatar roof.
Speaker 1: You know, you know what I would love to get,
Speaker 1: really if we could someone who was a judge or
Speaker 1: a magistrator, just to see how their mind works. Wait, wait,
Speaker 1: I got one.
Speaker 14: Does Vanessa have any material, samples or hold on? Did
Speaker 14: he offer you samples, good examples or photos or anything else?
Speaker 1: Yeah, Henry will tell you this. Usually you pick yes. Okay,
Speaker 1: so you have a place where you pick the material? Yes, okay,
Speaker 1: what do you have? Was it presented by him? Yes?
Speaker 6: It's in Colorado Springs?
Speaker 1: No? No, I'm asking you went. Did you go to
Speaker 1: the showroom? No?
Speaker 6: No, he sent it to me and.
Speaker 1: And okay, he sent you and said pick a roof.
Speaker 1: Do you have a correspondence that says that yes. I
Speaker 1: want to see the correspondence before we even go on.
Speaker 1: Let's stop right here. I got to take a break.
Speaker 1: I want to see the correspondence where he says pick
Speaker 1: a roof, and I want to see how that goes,
Speaker 1: so you hang on real quick.
Speaker 8: I know we got a break here, but Henry, it
Speaker 8: hailed like hell in Colorado Springs.
Speaker 7: I mean, how much damage here?
Speaker 13: Yeah?
Speaker 11: Absolutely, so that was actually not the most your damage too.
Speaker 11: We got a bunch of hail up there in a
Speaker 11: John's town.
Speaker 1: We're so overtime. Let me let you, Henry, it's not
Speaker 1: fair to you to do this right before a break.
Speaker 1: Let's just let you elaborate afterwards. We're going to talk
Speaker 1: about the current hail while we have them on. But
Speaker 1: let's talk about this. I want to try to get
Speaker 1: someone's opinion on this other than ours. I would like
Speaker 1: our YouTuber morons to weigh in on it. Mark d
Speaker 1: a poll on my serious.
Speaker 8: Let's get that piece from her that he sent over
Speaker 8: the sample.
Speaker 1: Let's get that you're right. You're right, because if that
Speaker 1: email says make the selection that you want, and it's
Speaker 1: on there, that that would be that would lead me
Speaker 1: to believe that it was specified. Okay, we got more
Speaker 1: coming up on the Troubleshooter Show where the real heat comes,
Speaker 1: and it's going to come this week even but fix
Speaker 1: at twenty four to seven. We'll do that thirty nine
Speaker 1: dollars deep clean, check and tune for your AC. It's
Speaker 1: very important. It's only thirty nine bucks for new customers
Speaker 1: or people who haven't had it done. Fixed myihome dot
Speaker 1: com book now, fixmihome dot com book now, So listen.
Speaker 1: I want all my callers please. I will get to you.
Speaker 1: But this is really important that we get to the
Speaker 1: bottom of this. And did she send us that clause
Speaker 1: or that email or something that said pick one of
Speaker 1: these roofs? Did she send it to us, Katchina. We're
Speaker 1: depending on you for that for finding that out. If not,
Speaker 1: I need to move on. Okay, but then let me talk. Look,
Speaker 1: I have a couple emails. Let me siphon through and
Speaker 1: I will get it to you. I will get it
Speaker 1: all right, and then Henry stand by because I want
Speaker 1: to talk about the hail damage. But wait, I want
Speaker 1: to take Jay, who's been waiting quite a while. Jay,
Speaker 1: Welcome to the show. Your mom and her dad had
Speaker 1: mineral rights, the dad left them to your mom. Your
Speaker 1: mom passed away. Is that right?
Speaker 9: Yes?
Speaker 17: May I interject something real fast blots on my mind?
Speaker 1: Absolutely?
Speaker 17: Absolutely, If someone wants to paint my roof, I want
Speaker 17: them to show me where the manufacturer of that paint
Speaker 17: in tends it to be used for a roof guarantees
Speaker 17: it's appropriate for this application, and warrants it on this application.
Speaker 17: Good luck, that guy's never going to get it done.
Speaker 17: She don't have to accept it. Vote for JEFFICA judges
Speaker 17: out because the bunch of lefty morons. And next, yes,
Speaker 17: you're correct. My grandfather bought tons of oil and gas
Speaker 17: rights he left in my mom. No one knows who
Speaker 17: has what my mom sold everything she thought she had.
Speaker 17: They're popping up left and right, checks her coming in. Yeah,
Speaker 17: my sister has to know what estate is because there's
Speaker 17: somebody else involved besides the direct family the title, and
Speaker 17: she is a year and a half into having none.
Speaker 1: I get it, I get it. Listen. Basically, what you're
Speaker 1: trying to do is you're trying to memorialize and quantify
Speaker 1: what she owns. You want to know you know, and
Speaker 1: to do that is not as hard as you might think.
Speaker 1: There is a forum, an online platform that about ninety
Speaker 1: eight percent of all producers, all of them, use about
Speaker 1: ninety nine percent of them. And if you go to
Speaker 1: that forum, you can search the last name, reset passwords,
Speaker 1: and do all kinds of that stuff. It's really important though,
Speaker 1: that you get to the right place, and it's called
Speaker 1: energy Link energy link and it's literally energylink dot com.
Speaker 1: When you go to energylink dot com, you can search
Speaker 1: around there and see just see usually it's the last
Speaker 1: name of the person that they file these royalties with.
Speaker 1: That is a really good resource. You can also call
Speaker 1: energy link and ask them to help you search. You
Speaker 1: would maybe have to show a death certificate or some
Speaker 1: kind of representation like you know what they used to
Speaker 1: call an executive of the estate, but a personal representative
Speaker 1: of the estate. But energylink dot com is one of
Speaker 1: the first ones. Another thing that you need to know
Speaker 1: is in each state, the state keeps track of people
Speaker 1: who have gas and oil royalties, and if it's a
Speaker 1: simple royalty. The reason states and counties know about this
Speaker 1: is because you have to pay property tax on that
Speaker 1: portion of the acreage where you receive royalties. Believe it
Speaker 1: or not, they break down royalty interests into property shares
Speaker 1: for the purposes of property tax. So if you have
Speaker 1: the checks, the checks are usually issued by a company
Speaker 1: and many times they they make a memo as to
Speaker 1: what wells are involved, and the wells are located in
Speaker 1: a county, and that county has a record of who's
Speaker 1: paying the tax on it. So let's first break it down.
Speaker 1: If you have checks, Tom Martine, I want to go
Speaker 1: right back to that. Jay again. Hey, Jay, we are
Speaker 1: running out of time, but I can hold you over.
Speaker 1: But here's another thing. On the checks that you get.
Speaker 1: How many checks a month are coming in.
Speaker 17: There's so random, Tom, there's no rhyme, no reason.
Speaker 1: Okay, but each check, all right, but each check no
Speaker 1: one else. Each check has a payer.
Speaker 17: And when you call them, they're like, well, we'll get
Speaker 17: back to you. We're not entirely sure. And you're like,
Speaker 17: can I get a copy of that contract?
Speaker 1: And well, actually, actually, Jay, Jay, I'm going to tell
Speaker 1: you something. Actually, they are required by all kinds of
Speaker 1: agencies to have what's called an owner relations department. That's
Speaker 1: where you call. You don't just call rendy, you say,
Speaker 1: I want to talk to owner relations. Literally, it's called
Speaker 1: owner relations. Yeah. The check hold on the check, Jay.
Speaker 1: The check also refers to a customer number. By law,
Speaker 1: every single customer has to have a number. The royalty
Speaker 1: interest must be recorded under that number, and they must
Speaker 1: give you complete information on that number. So I don't
Speaker 1: I could help you, man, I mean, all you have
Speaker 1: to do or look at the checks then go to
Speaker 1: energylink dot com and okay, well send me every single check,
Speaker 1: a copy of every single check, and I'll tell you
Speaker 1: how to get the information. I can get the information
Speaker 1: in five minutes. We're running out of I'm just I'm sorry, Jay,
Speaker 1: we're running out of time. My fault. You can hang on.
Speaker 18: Ripped new.
Speaker 2: Who you don't have, come running stas as you can.
Speaker 2: Shooter's gonna help come MANX.
Speaker 5: Is the Troubleshooter Show Now, Tom Martine, Welcome to the show.
Speaker 1: This hour brought to you by frankdarandereal estate man dot com.
Speaker 1: If you want to know what your house will sell for,
Speaker 1: he'll do a complete analysis, free of charge, with no obligation,
Speaker 1: and it's pretty damn accurate. Frank Duranderealestateman dot com three
Speaker 1: oh three nine two zero sixteen twenty two. Let's talk
Speaker 1: about an exciting auction. Also, I just want to by
Speaker 1: name tell Vanessa and then Rod has a Gocatz problem,
Speaker 1: another scumbag company that we've been on. Dale wants to
Speaker 1: talk about AutoNation. Brenda wants to talk about an apartment.
Speaker 1: We will get to all of you right now. Courtney
Speaker 1: with Buy and Build, the owner of Buy and Build
Speaker 1: dot Net. I've known Courtney for years and they have
Speaker 1: a great warehouse that sells kitchen and bath stuff. But
Speaker 1: they also have about twice a year, this incredible auction
Speaker 1: that's going on right now. And what's exciting about today
Speaker 1: is the auction closes. So during the auction you can
Speaker 1: make bids like any auction, and then as they start
Speaker 1: to close the items, you have a final chance to
Speaker 1: make a bid, and then it's held open for two
Speaker 1: minutes while someone else can match it, and it keeps
Speaker 1: going until someone gives up. Courtney Piers with a buy
Speaker 1: and Build dot Net I want to tell you first,
Speaker 1: as he's talking about this, how you can follow along.
Speaker 1: Go to roller auction dot com. That's r L L
Speaker 1: E Er roller auction dot com and then click on
Speaker 1: buy and Build and you will see the action going
Speaker 1: on now. Yesterday Courtney was a bit distressed because he said,
Speaker 1: oh my god, I'm giving some of this stuff away.
Speaker 1: I hope I get more action. So what's going on
Speaker 1: today at rollerauction dot com Buy and Build, the buy
Speaker 1: and Build section what's going on Courtney, Well.
Speaker 17: Good morning, Tom.
Speaker 9: We're a little stressed still right now because this is
Speaker 9: the two hours before the sales starts moment where I'm
Speaker 9: looking at all these prices and everything's pretty much still
Speaker 9: be given away for almost nothing. I'm looking at flooring
Speaker 9: here for fifteen cents of square foot. Oh man, that's tile,
Speaker 9: porcelain tile, a grade porcelain tile, sitting at twenty cents
Speaker 9: of square foot. There's some really amazingly good steals. You
Speaker 9: get into the kitchen cabinets, and you can still get
Speaker 9: full sets of kitchen cabinets for under one thousand dollars.
Speaker 1: What under one thousand dollars.
Speaker 9: I'm looking at a yeah, fifteen piece snow Haven kitchen
Speaker 9: cabinet set with soft closed doors, soft closed drawers, sitting
Speaker 9: right now at eight hundred dollars. So if you've only
Speaker 9: imagine the entire kitchen for that level now, I'm hoping,
Speaker 9: of course, it goes a little higher than that. That's
Speaker 9: why we're talking. But right now there are some amazing
Speaker 9: bargains to be had, and if you log on, I
Speaker 9: can guarantee you there's going to be some people leaving
Speaker 9: today with products at Penniesney Dollar Courtney.
Speaker 1: I'm seeing, I'm seeing this whole damn set of cabinets,
Speaker 1: and and they're all right there, and I think they're
Speaker 1: assembled already, right if the picture shows them assembled, are
Speaker 1: they assembled or not?
Speaker 9: So there is one, Lot number ninety nine is assembled
Speaker 9: and Lot number one hundred is the exact same kitchen.
Speaker 9: We decided to sell one unassembled and palatized so you
Speaker 9: can actually load it in the back of a pickup
Speaker 9: truck and get it home. And so a lot of
Speaker 9: pieces of people that buy from out of state and stuff,
Speaker 9: they just don't have the ability to trans assembled cabinets.
Speaker 1: So at these price lits unassembled.
Speaker 11: But at these.
Speaker 1: Prices, brother, at these prices, let me tell you something.
Speaker 1: People can put freaking beautiful cabinets in their garage. Now
Speaker 1: you know that happened with you and me. I was
Speaker 1: looking at garage cabinets at home Depot and at these
Speaker 1: other big boxes, and you showed me a line of
Speaker 1: Shaker cabinets that were beautiful I put in my garage
Speaker 1: and people said my opulent, and I said, no. They
Speaker 1: were cheaper than the gladiator stuff. They were cheaper than
Speaker 1: anything you could buy at the big box stores, and
Speaker 1: I'm looking at some lots here. There's a complete room
Speaker 1: of cabinets for five hundred dollars right now, Courtney, there
Speaker 1: is no way that all of these lots of cabinets
Speaker 1: are going to go for substantially more prices than not
Speaker 1: all of them. You got too many this time, Bro,
Speaker 1: You're gonna you're gonna be given some of this away.
Speaker 9: Yeah, there's gonna be some really good deals. I mean,
Speaker 9: if you guys, if anybody in this listening audiences in
Speaker 9: the market for any home improvement materials right now, this
Speaker 9: is absolutely one of the best opportunities you can possibly get.
Speaker 9: We have these pre hung doors, and some of those
Speaker 9: doors they're still sitting at five dollars a piece for
Speaker 9: doors that watasha, oh my god, dollars four hundred dollars.
Speaker 9: Even retail toilets sitting at you fifteen dollars.
Speaker 19: I know.
Speaker 1: I want to tell them how it works. If you
Speaker 1: go to rollerauction dot Com, hit the buy and Build banner,
Speaker 1: you go into buy and Build, and what I did
Speaker 1: was simply went down to cabinets in the search function,
Speaker 1: and it brought up cabinets and you'll see the extraordinary
Speaker 1: deals you can go down to doors as he was
Speaker 1: just talking about, and it'll show free hung doors. I'm
Speaker 1: looking at some doors here, some interior six panel, beautiful
Speaker 1: prepainted doors. I don't know if they're prepainted finished, but whatever,
Speaker 1: it's eight dollars, eight dollars. I mean, this is incredible. Okay, No,
Speaker 1: no one is here six dollars Courtney. There are so
Speaker 1: many of them. What is the reality that they're gonna
Speaker 1: be bid up a lot? I mean, there's too many
Speaker 1: of them to be bid up a lot. Somebody can
Speaker 1: go to a brand new item. In other words, you
Speaker 1: have items side by side that are pretty much the same.
Speaker 1: So once somebody gets to a bid game, yeah, so
Speaker 1: they can go next door to an item and start
Speaker 1: at five dollars. I mean, you're gonna you're gonna be
Speaker 1: giving a lot of this stuff away. So explain how
Speaker 1: it happens today and what the closing is all about.
Speaker 1: Explain what happens, you bet sure.
Speaker 9: So at one o'clock PM, the first three items of
Speaker 9: the auction, which I believe are putty knives, are gonna close.
Speaker 9: And so if you're in on the bidding and nobody
Speaker 9: has bid on that item for a while, then you're
Speaker 9: gonna win that item. Now, if somebody decides to outbid
Speaker 9: you with thirty seconds left, it goes into what's called
Speaker 9: extended bidding for two minutes, and that allows you a
Speaker 9: chance to counter bid and not just get something stolen
Speaker 9: out from under you with ten seconds left when you
Speaker 9: were really wanting that item. The other thing you can
Speaker 9: do is you can set a maximum price on what
Speaker 9: you're willing to pay for an item, and you put
Speaker 9: in your maximum bid and the computer will automatically bid
Speaker 9: for you up to that amount. It won't automatically do
Speaker 9: that unless somebody is actively bidding against you. Otherwise you
Speaker 9: are just going to sit at that lower bid until
Speaker 9: somebody bids against you. But it'll bid up to your
Speaker 9: maximum for you, so it'll save you a little bit
Speaker 9: of a headache. But absolutely right now, there are some
Speaker 9: just amazing deals on here.
Speaker 1: So when you when you when someone bis again, when
Speaker 1: someone bis against you, and it goes into that two
Speaker 1: minutes and then you then you outbid them, does it
Speaker 1: go into another two minutes?
Speaker 6: It does.
Speaker 16: It does.
Speaker 9: So an item can literally stay going until after it's
Speaker 9: closing time for up to thirty minutes. You know, even
Speaker 9: longer than that. I've seen some of the cabinets go
Speaker 9: back and forth. If you get two people that want
Speaker 9: the same cabinet set and you know they're only bidding
Speaker 9: fifty bucks at a time on a set that's worth
Speaker 9: five thousand, it takes a while, and so they'll go
Speaker 9: back and forth and back and forth, and sometimes you know,
Speaker 9: everything around it will be closed and one item will
Speaker 9: be continue. Okay, the extended bidding.
Speaker 1: So at our time, it's one o'clock, our time they
Speaker 1: start closing. Is that about it? One o'clock?
Speaker 15: That is correct?
Speaker 1: Yep, okay, And that's buy buy and build. By the way,
Speaker 1: if you ever want to look at buy and build
Speaker 1: is buy and build dot net. But today it's all
Speaker 1: about the auction rollerauction dot Com. Rollerauction dot Com. You
Speaker 1: just got to go see it to believe it. Okay,
Speaker 1: when you get to.
Speaker 9: Roller auction dot com website too. So if you get
Speaker 9: to our webitay, it'll take you to the auction as well.
Speaker 9: And like I said, if you go to the gift
Speaker 9: item portion of this too. Even if you're not into
Speaker 9: building materials, you should still check out this auction. There's
Speaker 9: paddle boards, there's wristwatches, there's toys, there's all sorts of barbecue.
Speaker 1: Grill, incredible stuff, incredible.
Speaker 16: Act yeah, and mines.
Speaker 1: Hi.
Speaker 9: We recommend just checking it out just for fun and
Speaker 9: looking at some stuff. You might find some great gift
Speaker 9: items and you might find some useful stuffer around the home.
Speaker 1: Okay, if we get a chance during the one o'clock hour,
Speaker 1: what I want to do is call you back and
Speaker 1: talk about some of the ridiculous deals where you lost
Speaker 1: your shirt on. I'm not reveling in that, but I'm sorry, Courtney.
Speaker 1: I'm not betting against you here, but man that you're
Speaker 1: the one who's doing it. So it's up for grabs.
Speaker 9: Yeah, we can get really is the way it works.
Speaker 9: And some people are going to leave with literally a
Speaker 9: two hundred dollars door for five bucks, and that's what
Speaker 9: keeps them coming back to the auctions. But hopefully I'll
Speaker 9: make some money on some of this other stuff. Yeah yeah,
Speaker 9: even out.
Speaker 1: All right, so thank you very much. That's Courtney Pierce.
Speaker 1: So it's rollerauction dot Com and then you click on
Speaker 1: the buy and build banner. All right, let's uh, we've
Speaker 1: been I want to go really quickly to Rod and
Speaker 1: then we'll go back to Vanessa or or yeah, a Rod,
Speaker 1: you must have heard about this, or we've had complaints
Speaker 1: out that knows about Gocats, which is a speed shop.
Speaker 1: It's a custom shop, and a lot of what he
Speaker 1: talks about are custom heads and stuff for engines, and
Speaker 1: we have had over look at the guy, in my opinion,
Speaker 1: is bad news. Okay, if you go to his website,
Speaker 1: he's so stupid that he puts me on the front
Speaker 1: page of his website talking about how vile I am,
Speaker 1: which only highlights when you click on me, it only
Speaker 1: highlights the sleeze Brigade that he's a member of. My
Speaker 1: sleeveze brigade, by the way, is completely opposite of REFERRALSS
Speaker 1: people to avoid. And this guy's on the sleeves brigade
Speaker 1: for years. He's been ripping people off, in my opinion,
Speaker 1: and he's been sued bad reviews. I don't know how
Speaker 1: the guy stays in business. Tell us your story, Rod,
Speaker 1: tell us your story.
Speaker 13: Yeah, so.
Speaker 19: He had to add on Facebook, you know when he
Speaker 19: said he polished it heads and intakes and stuff and
Speaker 19: it looked really good. So I thought, so I already
Speaker 19: had all the machine work done on my engine. I
Speaker 19: took it to a guy in Stirling, an American machine
Speaker 19: and he boarded it, put the cam in, and then
Speaker 19: the valves and everything, any of pistons on the raw
Speaker 19: or connecting rods and stuff, and then, uh, so I
Speaker 19: took it up to Eric and I wanted him to
Speaker 19: swap out the cam for a three quarter racing cam
Speaker 19: so i'd have a little more pump. And then I
Speaker 19: wanted a polished set of heads an intake twelve. So
Speaker 19: I paid him twenty five hundred dollars up front, and
Speaker 19: I had paid the machine shop a little twenty six
Speaker 19: hundred bucks to do all the machine work, so he
Speaker 19: didn't have to have any machine work done. All he
Speaker 19: had to do was swap out cam, put the pistons
Speaker 19: in it, put a set of heads and intake on it,
Speaker 19: and that was it. Well, and then I got a
Speaker 19: searching and then I seen, you know, he didn't have
Speaker 19: good reviews.
Speaker 1: So then I wait a minute, wait a minute, he
Speaker 1: has he has very few good reviews. My god, most
Speaker 1: you must have seen all the bad reviews.
Speaker 19: Yeah, wow, Now, well that was after I took the
Speaker 19: engine to him. You know, I've seen the bad reviews.
Speaker 1: Okay, okay, then what I So I called.
Speaker 19: Him and told him I wanted my engine because I
Speaker 19: had to overhaul my semi engine, which is you know,
Speaker 19: ad like thirty grand to do a semi engine. So
Speaker 19: I told him I I just want to pick up
Speaker 19: my engine. He said, okay, So he gave me to
Speaker 19: Saturday or Sunday that week to pick it. That well,
Speaker 19: I went to pick it up and then he had
Speaker 19: everything covered up with papers and he couldn't see it.
Speaker 15: So I got it home.
Speaker 4: I pulled all the paper off.
Speaker 9: Well it wasn't my block.
Speaker 1: Oh my god.
Speaker 19: Well I took it up to it.
Speaker 4: Yeah.
Speaker 19: So I took it to this guy in Imperial, Nebraska
Speaker 19: and had.
Speaker 9: Him look at it, and so it had.
Speaker 19: It had been pin weld it in between a set
Speaker 19: of vowelves. And that guy in Imperial, Bob was his name,
Speaker 19: and he said, h he said, I think it's a
Speaker 19: boat anchor. He said, he said, I think it'll it
Speaker 19: will leak water when it gets hot. So then he
Speaker 19: turned it over a while. A day later or two
Speaker 19: days later, he turned it over and pulled a pan off,
Speaker 19: and then he called me. He said, hey, did your
Speaker 19: crank have a freaking notch out of it, And I
Speaker 19: said no, I said, my crank was perfect.
Speaker 9: It would you know?
Speaker 19: It was a four inch mercury crank.
Speaker 9: It had been polished.
Speaker 19: You know, there wasn't any defects with it.
Speaker 4: And when I the one he gave me.
Speaker 19: Didn't have a big notch out one of the journals.
Speaker 1: So, okay, here's what I want to ask you. I
Speaker 1: want to ask you a few questions. Broll. This is important.
Speaker 1: This is important. When you took it to him to
Speaker 1: have the work done and then changed your mind, did
Speaker 1: you say to him, don't do anything, I just want
Speaker 1: my engine back. Were you willing tod he give up
Speaker 1: the twenty five hundred? What was what was said when
Speaker 1: you asked for your engine back?
Speaker 19: He said he would put one together, but he didn't
Speaker 19: say it would be my engine. He said he put
Speaker 19: one together, And he did put one together, but then
Speaker 19: he kept my He kept my gap ket kit because
Speaker 19: I had a rebuilt kit.
Speaker 12: He kept that.
Speaker 1: He kept them. Well.
Speaker 15: He put an engine together and didn't put.
Speaker 4: An oil pump in.
Speaker 19: He kept the oil bump.
Speaker 1: So it was your impression you were going to but
Speaker 1: it was your impression you were going to get back
Speaker 1: the completed job. That was your impression, right, but when
Speaker 1: you picked it up, it wasn't your head.
Speaker 19: No, it wasn't my block.
Speaker 1: Oh it wasn't your block? Oh my god? Is he
Speaker 1: did he say it was your block? What is he
Speaker 1: saying about this?
Speaker 19: Well, he's well why he said, wow, So he has
Speaker 19: this spill. He tells everybody when you take an engine
Speaker 19: to it. He said, he'll build an engine born one
Speaker 19: hundred and twenty five over and he'll use a different block.
Speaker 19: And I said no, I said, I want my block
Speaker 19: back because I've had it for thirty years. I bought
Speaker 19: it before a right my dad, thirty thirty years ago.
Speaker 19: We had a two kitch five comments but.
Speaker 1: Yeah, no, no, okay, so but but but did did
Speaker 1: Eric Brown? Did he try to tell you it was
Speaker 1: your block or not? No?
Speaker 9: He did say it was my block or not?
Speaker 19: He said it was a block?
Speaker 1: Okay, okay?
Speaker 19: And what I got?
Speaker 1: So where does the stand? Where does the stand? Right now?
Speaker 19: So well, I filed the lawsuit again stupid oh man?
Speaker 19: Uh So I followed the lawsuit and the judge, well,
Speaker 19: Eric never showed up. He only surprised.
Speaker 1: Surprise surprise, right, surprise, surprise, that's right.
Speaker 19: Yeah, he only filed one paperwork back and he actually
Speaker 19: in that paperwork said who he sold my block to?
Speaker 19: It was one of his buddies or well the guy
Speaker 19: claims he's on.
Speaker 9: His buddy, but he bought it from Eric.
Speaker 1: Well, whether it's your block or not, Rob, whether it's
Speaker 1: your block or not, I need to ask this. Is
Speaker 1: it done properly?
Speaker 6: Oh?
Speaker 19: No, no, now, because the guy in Imperial, Bob, he's
Speaker 19: eighty five years old. He's built way more flatheads than
Speaker 19: Eric ever will.
Speaker 4: And he said it was a boat.
Speaker 19: Anchor, is what he said.
Speaker 8: So if you want to get a boat anchor, you
Speaker 8: should go to Eric, according to Bob.
Speaker 10: Yeah, wow, yeah, so.
Speaker 19: And Bob said, Bob said he wouldn't even you know,
Speaker 19: he said it wasn't worth anything, you know. And I
Speaker 19: believe Bob because he Bob building me an engine. Now,
Speaker 19: but Bob's gonna put it on a dinal run it,
Speaker 19: check everything before.
Speaker 16: And he has not asked me.
Speaker 20: For a dime up front.
Speaker 1: Well, we've had multiple calls.
Speaker 8: You know, at least at least you didn't pay Eric
Speaker 8: seventy five hundred seven plus years ago. And he's done
Speaker 8: absolutely nothing but generate excuses for seven years.
Speaker 1: At least you're not in that boat, you know, do
Speaker 1: you have any Okay, what is your total loss if
Speaker 1: you take the twenty five hundred you paid plus the
Speaker 1: value of the block you brought in, what are your
Speaker 1: total losses?
Speaker 19: Well, so when we went to the court, so that
Speaker 19: there's a some loss. So actually with a I have
Speaker 19: like eight thousand dollars a lawyer fees, so actually got
Speaker 19: done with a judge over forty thousand dollars.
Speaker 1: Did you actually did you actually get a judgment? Yeah,
Speaker 1: that's what I was going to ask.
Speaker 4: Yeah, I got a judgment.
Speaker 13: Jeez at this guy.
Speaker 8: I swear to god, I cannot believe. I can't believe
Speaker 8: how much money he owes people. If everything we're hearing
Speaker 8: is true, I mean, this guy should be in prison
Speaker 8: in my opinion.
Speaker 1: Oh my god, it's amazing to me.
Speaker 19: So Wat's up camberis in Kansas City doing radiation, and
Speaker 19: so I get this call from a guy on messenger
Speaker 19: or yeah, he called me on messer and he said, hey,
Speaker 19: my my father in law at taking three blocks and
Speaker 19: a set of heads to Eric, eating thirteen five hundred
Speaker 19: up front. And now Eric doesn't want to talk to you.
Speaker 8: We just we need some better pictures of this clown,
Speaker 8: we really do. We got to warn more people this
Speaker 8: guy is getting real Mark.
Speaker 1: Did you see if you go to Sleasbrigade dot com
Speaker 1: and just click the category miserable Mechanics. Yeah, I see,
Speaker 1: you'll see it's the best I could get online. Right now.
Speaker 8: I know, we gotta find we got to find a
Speaker 8: good picture at him. Maybe we can put posters up
Speaker 8: at trade shows. There's different things we can do to
Speaker 8: make sure he doesn't rip off anybody else. This group
Speaker 8: of people were talking about that are into these engines,
Speaker 8: it's a pretty small group, wouldn't you say?
Speaker 9: Call her.
Speaker 5: Y'all?
Speaker 19: Wow, there's it's good to be more people were doing
Speaker 19: planets because they have their own sound. You know, they
Speaker 19: cost more to rebuild in a FOURD or Chevy.
Speaker 1: But so when did all this happen? When was when
Speaker 1: was this judgment? Granted?
Speaker 19: It was granted, Like, let's see, I got out of
Speaker 19: the radiation on October eighteenth, so it was it was
Speaker 19: the last year, last fall, in between October and December.
Speaker 1: Okay, let me ask you something. What are you talking about?
Speaker 1: What is this radiation you're talking about?
Speaker 19: Oh, I had radiation for prid Day. Answer, how are
Speaker 19: you doing?
Speaker 4: Kansas City?
Speaker 9: For too much?
Speaker 1: How are you doing? You know?
Speaker 19: My ps My PSA is down to zero point zero two,
Speaker 19: which is where they wanted. And then I got some
Speaker 19: ropathy other than I don't have any size bics.
Speaker 1: So hey man, that's good news. Rod, that's good news. Brother.
Speaker 1: I'm a cancer survivor right now. I hope it stays
Speaker 1: that way. But good luck to you, bro.
Speaker 19: Yeah, I went to Kansas City because they the guys
Speaker 19: I did went with, were spatialized in plastate cancer.
Speaker 1: So okay, I'll keep you in my prayers. What's going
Speaker 1: on on Dimitrian? Hey? Rod? Have you tried to collect
Speaker 1: on this judgment? And if so, what happened?
Speaker 19: I haven't tried collecting yet. Well, I really don't want
Speaker 19: to call him. Well I uh so the there's a
Speaker 19: guy from California.
Speaker 9: He talked to you before, Joe.
Speaker 8: The Vox I think.
Speaker 19: So anyway, Joe, uh he actually found my engine locked
Speaker 19: that Eric had sold to this other guy. Wow, and
Speaker 19: so we got so we got on a three way
Speaker 19: deal on Instagram and he he was he was going
Speaker 19: to sell the block for he was well he paid
Speaker 19: eighty five hundred and he wanted six thousand.
Speaker 1: Or something for it.
Speaker 19: So we got on a group chat and I said, hey, Bud,
Speaker 19: you better not sell that freaking motor. So you talk
Speaker 19: to my lawyer. So Eric gave us a number for
Speaker 19: this guy.
Speaker 1: Do you have a number? Weight you have a number
Speaker 1: for a lawyer?
Speaker 17: Yeah?
Speaker 4: Yeah, I have a lawyer.
Speaker 1: What, by the way, what number? What number do you
Speaker 1: have for Eric Brown? We were trying to get a
Speaker 1: working number. What number do you have for him?
Speaker 17: Oh?
Speaker 16: Let me let me go through here and let me
Speaker 16: find you.
Speaker 1: I mean real quick, if you can get us that number,
Speaker 1: let's I got to take this break. I want to
Speaker 1: come back and get that number. Kachina. We don't have
Speaker 1: to keep Rod on right now, but I'm going to
Speaker 1: add him to the list, get his contact information. We
Speaker 1: have more coming up on the Troubleshooter show. K and
Speaker 1: H Home Solutions now has K and H Painting Prose.
Speaker 1: You can use him for window siding, doors, and more,
Speaker 1: including painting khwindows dot com. Tom Martino here three h
Speaker 1: three seven one three talk listen, man, I tell you
Speaker 1: we got a lot to go through. Be patient, We'll
Speaker 1: get to you. I want to go to Dale right
Speaker 1: now as a problem with the AutoNation Dale. What's going
Speaker 1: on with you, sir? What's happening?
Speaker 20: Hi, JOm, thanks for taking my call.
Speaker 1: Thank you for your patience. What's going on? And going on?
Speaker 20: Behalf of my daughter. She had to buy another car
Speaker 20: because hers was stolen at the end of April in
Speaker 20: Laquid at our house and they found it two weeks
Speaker 20: later in an apartment building in Aurora. The car had
Speaker 20: to be total because of the drugs. Anyway, she needed
Speaker 20: to buy another car, so she went down to she
Speaker 20: found when she liked online, which is down at AutoNation
Speaker 20: Sugaru on East Rapaho Road.
Speaker 1: Yeah, what did she buy?
Speaker 20: She bought a twenty fifteen twenty seventeen cheap Grand Cherokee.
Speaker 1: Limited cheap Grand Cherokee. Okay, so tell me about the
Speaker 1: tran what went wrong?
Speaker 13: Okay?
Speaker 1: She drove the car, she liked it.
Speaker 20: She signed all the paperwork, including the ninety days warranty
Speaker 20: and including a five year warranty.
Speaker 10: We brought it home.
Speaker 20: We took a small drive up in the mountains, and
Speaker 20: then after about forty six miles, the engine light came on.
Speaker 4: And it stayed home and we brought it home.
Speaker 20: Then we're going to take the store a little bit later.
Speaker 20: But when she went to start it, the engine starts
Speaker 20: smoking like mad and making all kinds of noises. So
Speaker 20: we called a donation dealership, told.
Speaker 16: Him what was wrong.
Speaker 20: They said, we'll bring it down tomorrow.
Speaker 9: We'll take a look at it.
Speaker 17: Well, we tried to do that the next.
Speaker 20: Morning, but it was still smoking, and we didn't take
Speaker 20: it was right to drive it because the engine sounded
Speaker 20: like it was going to blow up. So they took
Speaker 20: and had a totub driver come to her house and towed.
Speaker 19: It to their.
Speaker 20: Dealership.
Speaker 1: Got it okay.
Speaker 16: That was roughly two months ago.
Speaker 4: To this day, she does not have a car.
Speaker 17: She's required to pay.
Speaker 20: Close to twenty thousand dollars for everything, but she doesn't
Speaker 20: have the car and she hasn't had the car.
Speaker 1: What do they say about it, Dale, What do they
Speaker 1: say about it?
Speaker 20: They said that the engine is shot.
Speaker 1: That's what we were told. Okay. And is the warranty
Speaker 1: going to cover it? I don't know anything about the
Speaker 1: war warranty. Is it going to cover it?
Speaker 19: No?
Speaker 20: Well, none of them warrant.
Speaker 8: Why is the warranty denying it? Because we're talking two
Speaker 8: different warranties. The ninety day warranty that I guess the
Speaker 8: dealer gave her when you buy a car there then
Speaker 8: the extended warranty.
Speaker 20: Yes, the ninety day they're refusing to honor it.
Speaker 7: Why what are they saying though? What is their reason
Speaker 7: for the denial?
Speaker 1: Because?
Speaker 19: Why?
Speaker 20: Because because they said the car was overheated?
Speaker 1: Okay? May I talk? May I talk to your daughter
Speaker 1: directly right now? Please?
Speaker 4: Yeah, go out here.
Speaker 1: What's your first name? Hi?
Speaker 15: I am Don Don?
Speaker 1: Yes, okay, So down when you were driving the car,
Speaker 1: did you get an overheat light at all? No?
Speaker 18: I I actually have a picture of it with the
Speaker 18: engine light on and it was not overheating at all.
Speaker 1: Okay, And you pulled over immediately after the engine light
Speaker 1: came on.
Speaker 20: Yeah?
Speaker 18: Yeah, Well I had to come back home.
Speaker 1: And how many miles? How many miles did you drive
Speaker 1: with the engine light on?
Speaker 15: Yeah?
Speaker 18: I'm not sure exactly.
Speaker 21: I'm less probably less than fifty, I know that.
Speaker 1: Okay. How many miles on this Grand Cherokee Unlimited one
Speaker 1: hundred and eight one eight? Did you have it checked
Speaker 1: out at all by anyone before you bought it? No?
Speaker 15: And that was my mistake.
Speaker 1: But you thought, well, what the heck, I got to warranties.
Speaker 1: So that's probably one of the reasons you didn't care
Speaker 1: that much. So are they saying basically you neglected it
Speaker 1: by letting it overheat?
Speaker 18: All they said is I'm trying to look up the
Speaker 18: what or they gave me. They they just said it
Speaker 18: was overheated. They didn't say that it was my fault
Speaker 18: or anything else. They just said it was overheated, and
Speaker 18: that's why they weren't covering it.
Speaker 1: Okay, So what have you done since that denial? What
Speaker 1: have you done?
Speaker 18: I've contacted a couple of lawyers.
Speaker 15: We've gone down.
Speaker 18: They said that they would traded trade the vehicle and
Speaker 18: but I would be a negative equity.
Speaker 1: How much negative? How much? How much did you pay
Speaker 1: for this car.
Speaker 18: Without the warranty? It was sixteen thousand, but with a warranty.
Speaker 15: With the warranty, it's over twenty.
Speaker 1: Okay. So what did the attorneys say when you talk
Speaker 1: to really? I mean, because here's let me just give
Speaker 1: you the bad news, all of the bad news up front.
Speaker 1: When you bought that used truck, it was as is okay?
Speaker 1: Is and what we the only thing we have to
Speaker 1: go by right now is the warranty or if they
Speaker 1: somehow covered up the problem. It seems to me amazing
Speaker 1: that you only put forty six miles on it and
Speaker 1: it seized. Hold on, I'll come right back to you.
Speaker 1: I'm Tom Martine. You know I want to go back
Speaker 1: to Dawn real quick. Dawn, listen, you're gonna no matter what,
Speaker 1: you need to get your car back, and you need
Speaker 1: to get it to a professional to give you an
Speaker 1: independent evaluation. Then we need to compare the car to whatever.
Speaker 1: I mean. Maybe it wasn't overheating, or maybe it overheated
Speaker 1: as a result of another problem. But we're flying blind here.
Speaker 1: You need evidence to fight them. They're gonna look for
Speaker 1: any excuse. Go ahead.
Speaker 18: I did have a diagnostic check on it and it
Speaker 18: said it was the third cylinder was miss firing, which
Speaker 18: they claim they fixed when they did the spark plugs changed.
Speaker 18: Apparently it wasn't fixed.
Speaker 1: Who told you that? Did you take your car? So
Speaker 1: you have your car now?
Speaker 12: No, they have it.
Speaker 18: They've had it since April thirtieth.
Speaker 1: So when did you have it diagnostically checked?
Speaker 21: The monday?
Speaker 16: That monday?
Speaker 1: Well, how did how did you how did you have
Speaker 1: the Oh? Oh oh before this all happened.
Speaker 21: Yes, yes, yes, okay.
Speaker 18: So when the second light went on, I went to
Speaker 18: I took it to the Jeep dealership on Monday and
Speaker 18: they did a diagnostic check for me, and that's he
Speaker 18: told me it was the third cylinder was misfiring, But
Speaker 18: it wasn't the spark plugs because he could see that
Speaker 18: the spark plugs had all been changed.
Speaker 1: Okay, so so did AutoNation themselves? Did AutoNation themselves tell
Speaker 1: you that the check engine light was due to misfiring?
Speaker 6: No?
Speaker 18: Okay, the Jeep dealership was another au donation.
Speaker 1: Okay, got it. Okay, here's what we need to do
Speaker 1: before we jump to conclusions. It's very possible that this
Speaker 1: misfiring is what caused it to overheat and die, and
Speaker 1: that would be covered by the warranty. But if it
Speaker 1: was overheating, and the question is why did it overheat,
Speaker 1: my what I would try to prove is that whatever
Speaker 1: condition caused it to overheat, that is the condition that
Speaker 1: the warranty should cover. What have you been doing? What
Speaker 1: have they been doing all this time that you've left
Speaker 1: your car there? Have they been bugging you at all
Speaker 1: to come get it?
Speaker 5: Nope.
Speaker 18: They have not asked me to come get it all that.
Speaker 18: It's the only thing they've been asked me to do
Speaker 18: is to come in and look at more cars.
Speaker 1: Now, one thing I want to tell you. You're not
Speaker 1: going to like to hear this, but I don't know
Speaker 1: how old you are, but it's not uncommon for a
Speaker 1: bad car purchase to mean a bankruptcy for people. I'm serious.
Speaker 1: I just want to tell you the worst case scenario first,
Speaker 1: and then we'll work on a better scenario. The worst
Speaker 1: case scenario you turn it back to them and say
Speaker 1: screw it, and then you declare a bankruptcy and start over.
Speaker 1: That's the worst case. The best case scenario, I need
Speaker 1: you to get it to somebody we know and trust
Speaker 1: and have them analyze it and try to prove that
Speaker 1: the overheating came second and another problem was the actual
Speaker 1: cause that caused it to fail. Then we can try
Speaker 1: to get the warranty to fix it. Kaschina, you know,
Speaker 1: I asked the guy you know find out bring your
Speaker 1: car to an independent mechanic, and apparently he is saying
Speaker 1: it's missing, Kaschina. He said it's missing. They don't know
Speaker 1: where it is. No one knows where it is. Well,
Speaker 1: that's ridiculous, Okay, yes, well that's impossible. I'll guarantee you
Speaker 1: that if we call over there, they will know where
Speaker 1: it is. Okay. You know, people throw their hands up
Speaker 1: in the air and expect us to do magic. They're
Speaker 1: going to have to do a little work on their own,
Speaker 1: but we will help. I suspect the failure of that
Speaker 1: jeep was before the overheating. There was another problem and AutoNation.
Speaker 1: Like most dealers are trying to get out of covering it.
Speaker 1: It sucks when it happens. I'm Tom Martine. Brenda wants
Speaker 1: to talk about an issue with an apartment. David wants
Speaker 1: to talk about Skyline Mitsubishi, and we'll talk about your countertops.
Speaker 1: We'll get to Mitch Floria, the art of granted Dot
Speaker 1: coming up on The Troubleshooter Show. Ripped up.
Speaker 9: News.
Speaker 1: Didn't need advice, so you don't have.
Speaker 15: Come running as as.
Speaker 2: The canow Shooter's gonna help come.
Speaker 5: Man Dix is the Troubleshooter Show. No Tom Martino, Hey.
Speaker 1: Tom Martino here, Welcome to the show. Three oh three
Speaker 1: seven one three talk seven one three A two five five.
Speaker 1: I got a lot of active problems going on here today.
Speaker 1: One thing that really breaks my heart when people buy
Speaker 1: cars and literally it leads to bankruptcy. Young people buy
Speaker 1: a car as is, they buy an extended warranty thinking
Speaker 1: it will cover the problems. The car seizes, the engine's bad,
Speaker 1: maybe fifty one hundred miles after you buy it, and
Speaker 1: then you go to the dealer and the dealer says, oh,
Speaker 1: this isn't covered because most of the time these extended
Speaker 1: warranties have exclusions that get them out of paying anything.
Speaker 1: That's why these extended warranties, in my opinion, aren't worth crap.
Speaker 1: So now the person has a car, they can't drive,
Speaker 1: they have to make their payments, and they have to
Speaker 1: get to work, they have to get another car. They're
Speaker 1: really and truly literally cars have been the responsible for
Speaker 1: early bankruptcies in young people's lives. So please don't buy
Speaker 1: a used car without having it thoroughly checked out, and
Speaker 1: I mean thoroughly checked out. You have to have it
Speaker 1: checked out from top to bottom. Sheridan Autotech is one
Speaker 1: of the places that does it, but get it checked
Speaker 1: out from an expert. So I'm not going back to
Speaker 1: Essa right now. She needs to we need to do
Speaker 1: some battle. AutoNation is saying it's not covering in a warranty.
Speaker 1: It overheated, and now they say they can't find the car.
Speaker 1: They can't find it, they don't know where it is.
Speaker 1: So all I'm saying is this, If one recurring problem
Speaker 1: happens on this show over and over and over, it
Speaker 1: is buying a used car as is and expecting the
Speaker 1: dealer to fix it, expecting it to be fixed, and
Speaker 1: it's not, and therefore now you have you literally have
Speaker 1: nothing to drive. Okay, Now, those guys on YouTube are
Speaker 1: probably making fun of my new mic cover because it's
Speaker 1: covering up literally my entire face. It's as big as
Speaker 1: a basketball. But I'm going to try it to see
Speaker 1: rather than cater to YouTube, I'm going to see what
Speaker 1: it sounds like. So Brenda has an issue with an apartment. Brenda,
Speaker 1: I thank you for your patients. What's going on with you? Brenda?
Speaker 1: What's happening with your apartment?
Speaker 15: Well, I moved in the Renewal Village apartment I.
Speaker 1: What's the name of the what's the name of the village?
Speaker 15: Renewal Village located at two hundred West Warner Place, Okay.
Speaker 1: And is that an Aurora?
Speaker 16: No Bloatville?
Speaker 1: Where is that globvial lo Globville? Gotcha? Okay, renewal village
Speaker 1: and go? And what's going on?
Speaker 15: Well number one? HOWD has passed this building? Well, first
Speaker 15: of all, I did a little investigation myself. They got
Speaker 15: thirty eight million dollars to change this hotel to studio apartments. Okay,
Speaker 15: studio apartments. I haven't worked in housing since nineteen you tube,
Speaker 15: basically most of the housing quality standards are still the same.
Speaker 1: Well, okay, when when did you move into this Brenda?
Speaker 15: When January the twenty second, twenty twenty five?
Speaker 1: Okay? And and are you complaining about the conditions?
Speaker 15: Yes, it makes me sick daily, my nose bleed and everything.
Speaker 17: I do believe is this subsidized?
Speaker 1: Is this subsidized housing?
Speaker 19: Yes?
Speaker 15: Hood always been passing them since nineteen seventy two, which
Speaker 15: I'm complaining about Hood to they do the same thing
Speaker 15: because this but this place where I am should never
Speaker 15: pass inspection.
Speaker 1: Okay, but it did. Yes, Okay, So now you have
Speaker 1: and what do you think is causing all these health
Speaker 1: problems with you?
Speaker 15: Well, I do believe. I know it's mold and rush
Speaker 15: because I have some in my room?
Speaker 1: Uh, tell me what's going on? What do you what
Speaker 1: do you think is going on? You've lived there since January?
Speaker 1: What kind of health problems are you saying? There's mold?
Speaker 19: What?
Speaker 1: What is the problem?
Speaker 15: Well, I am a I am physically disabled. I have
Speaker 15: multiples uh disabilities, walking, breathing, heart problems, love problem, Brenda.
Speaker 1: Did you have those problems before you moved in?
Speaker 20: Yes?
Speaker 15: That's why I asked, what a DA unit? Yes, I've
Speaker 15: been having those problems before I moved in.
Speaker 1: Okay, And did this place make those problems worse? Yes?
Speaker 15: How well, first of all, this is not an ADA unit?
Speaker 1: Is what is it? What do you mean a D
Speaker 1: What do you mean Americans with Disability Unit? Yes? Okay?
Speaker 1: What would make it an a DA? You unit? Tell
Speaker 1: me what is not there?
Speaker 13: Okay?
Speaker 15: The bathroom?
Speaker 1: What about? The tub is about.
Speaker 15: About more than twelve about eighteen inches high. It's hard
Speaker 15: for me to get in the tub. They don't have rails.
Speaker 15: No emergency but no emergency stream.
Speaker 1: But I'm all right, listen, I listen. Why did you
Speaker 1: move in? Didn't you go look at it first? No?
Speaker 15: I did not, And that's why I told them the
Speaker 15: least is not valid because I signed them.
Speaker 1: Well, actually, it is valid if you signed it as valid.
Speaker 1: Why do you say it's not valid.
Speaker 15: Because you're supposed to have a move in report and
Speaker 15: an investigation. Put your report inspection, I'm sorry, report before
Speaker 15: you sign a lease.
Speaker 1: All right, Brenda, that's not true. Brenda, that's not true.
Speaker 1: So I can't let you go on believing things that
Speaker 1: aren't true, because if you want to get real help,
Speaker 1: I got to tell you the real truth. If you
Speaker 1: signed the lease and you moved in, you're stuck in
Speaker 1: that lease unless we can show that it is dangerous
Speaker 1: to your health and you need to move out. But
Speaker 1: where would you move if you moved out? In other words,
Speaker 1: where were you living before this?
Speaker 15: From place to place?
Speaker 1: Okay? And have you always had? Have you always had
Speaker 1: subsidized housing?
Speaker 15: Since I've been in Denver? No, I moved here in
Speaker 15: ninety six.
Speaker 16: Were a home for When did you move?
Speaker 1: When did you start subsidized housing?
Speaker 15: Well, and the City of Denver Housing Authority, they gave
Speaker 15: me some fraudulent vouchers, and I do when did.
Speaker 1: You start having the rent paid by someone else? When
Speaker 1: did you start on subsidized housing?
Speaker 15: Just tell me that part in January the second, nineteen
Speaker 15: ninety seven. And you never said so.
Speaker 1: You've been on subsidized housing since nineteen ninety seven. Yes, okay,
Speaker 1: And this is the first time that you've had a
Speaker 1: problem with an apartment.
Speaker 19: No, it is it?
Speaker 1: Okay, you know, Brenda, what do you want right now?
Speaker 1: Let me how about we start there. What do you want?
Speaker 1: What can we do to help you?
Speaker 15: Tell a safe place to live? My doctor is affiliated
Speaker 15: with the coalition at Scout Street Clinic. The her letter
Speaker 15: dated February twelve.
Speaker 1: Okay eleven, Okay, you want a safe place to live?
Speaker 1: Tell me what that means. I really, I really need
Speaker 1: to know what what do you mean a safe place
Speaker 1: to live? Like one that is what? Tell me what's
Speaker 1: and do they have a safe place for you to live?
Speaker 1: Maybe they don't have one that'll meet your standards, so
Speaker 1: you might have and like find a private one somewhere
Speaker 1: that's not subsidized. I don't Brenda, I don't want to
Speaker 1: give you a hard time, but we need to talk
Speaker 1: in reality. And here's the reality. Okay, you're living in
Speaker 1: a place that's paid for by someone else. You've been
Speaker 1: living in subsidized housing since ninety seven and you're telling
Speaker 1: me that it's making you sick and you need something
Speaker 1: that's healthy. What does a healthy place look like to you?
Speaker 1: Are there any of them around that you could ask
Speaker 1: to move into? Have you looked at any.
Speaker 15: Well, this is the second time I've lived in apartment,
Speaker 15: my apartment living.
Speaker 1: What do you normally live? What do you normally like?
Speaker 1: Your house a house? And who is when? When was
Speaker 1: the last time you lived in a house?
Speaker 15: October of twoy eighteen?
Speaker 1: Okay. And when you lived in a house back then,
Speaker 1: how was the rent paid?
Speaker 15: The rent was paid by me in government assistance.
Speaker 1: Okay. And were you working at the time or were
Speaker 1: you on disability?
Speaker 15: I'm on disability.
Speaker 1: Okay. So in twenty ten, when you stopped living in
Speaker 1: a single family house, why what happened at that time
Speaker 1: where they moved you into an apartment?
Speaker 15: They did not move me into an apartment in two
Speaker 15: thousand and ten. I've been living with relatives.
Speaker 1: Okay, yes, gotcha? Gotcha? So then you so you moved
Speaker 1: out of subsidized housing for a while, and then you
Speaker 1: moved back and when you moved back in, that's when
Speaker 1: you moved into an apartment. Yes, okay, So right now,
Speaker 1: have you asked the housing authority or who's ever in
Speaker 1: charge if they have any other units available.
Speaker 15: Oh, well, they shad they do, but they haven't offered.
Speaker 1: Me one yet. Okay, And you've been in here since January?
Speaker 16: And uh?
Speaker 1: And and when did you When did you start realizing
Speaker 1: you had a problem? Uh?
Speaker 15: Within thirty minutes after I signed the contract.
Speaker 6: Uh.
Speaker 15: The and the case manager went to inspect apartment. And
Speaker 15: I sat on the bed the what frame broke?
Speaker 21: And I was injured?
Speaker 1: Okay, Hold hold on a second, Hold on a second.
Speaker 1: We'll come right back to you. I'm Tom Martino three
Speaker 1: oh three seven one three eight two five five. The
Speaker 1: Art of brand It is with us in the house,
Speaker 1: The artibrandit dot com And Mitch gives prices on the phone. Mitch,
Speaker 1: I got a text and wants to know can you
Speaker 1: Can you give a price on the phone if it's
Speaker 1: more than just a countertop and maybe more involved? In
Speaker 1: other words, what are your limitations to giving prices on
Speaker 1: the phone, Because I think that's one of the coolest
Speaker 1: things you do. You know, somebody calls up for a
Speaker 1: granite or quartz or quartzite or marble or whatever, they
Speaker 1: call for a countertop. How do you do that pricing
Speaker 1: on the phone? And when is it difficult to do that?
Speaker 1: Mitch Floria the Artigranite dot com.
Speaker 3: Mitch, if they're only far from the showroom, we can
Speaker 3: swing by and check it out at their house. But otherwise, yeah,
Speaker 3: it gets a little tricky. Sometimes if the project is
Speaker 3: big enough, that may require an additional slab, and so
Speaker 3: then prices. Prices can change quickly because now we need
Speaker 3: to get so much more material.
Speaker 1: That's if they choose the slabs from the local suppliers.
Speaker 3: But then if they visit our showroom and find slabs
Speaker 3: in our yard, that that's not a problem. We'll cut
Speaker 3: into that second slab and you know that will cover
Speaker 3: their layout. But then, yeah, with pricing, if they share
Speaker 3: a basic layout, the rough sketch and pictures, that's really
Speaker 3: what it takes.
Speaker 1: We can Okay, So here's what I want to ask.
Speaker 1: Does a picture sometimes a pick on the cell phone?
Speaker 1: Can that help you price it out if it's different
Speaker 1: angles and stuff? Do you ever ask for a pick
Speaker 1: that helps a lot? Pictures help out.
Speaker 3: Yes, So besides the rough measurement that that we would
Speaker 3: like to get from them, you know, picture we can
Speaker 3: see you know what type of countertops they have, if
Speaker 3: they if they have any backsplushes, if they want to
Speaker 3: replace the backsplashes where the sink is located.
Speaker 1: Oka, cooked up? So yes, the picture is great. Yes, okay,
Speaker 1: the art ofgranted dot com. Mitch Fluri. I'll go back
Speaker 1: to some text in a minute.
Speaker 6: Here.
Speaker 1: I want to go back to Brenda. Brenda. Listen, here's
Speaker 1: the situation. We don't have a perfect system obviously for
Speaker 1: those with disabilities for helping them with apartments. We often
Speaker 1: get complaints from people who are living in subsidized housing
Speaker 1: for quality. Okay, this is not an uncommon complaint. Do
Speaker 1: you think that the place you are living in can
Speaker 1: be fixed or do you think you need to move
Speaker 1: to a new place.
Speaker 15: I think you could be fixed. The health department and
Speaker 15: already gave them thirty days.
Speaker 1: To make the repairs to my So you had you
Speaker 1: had the health department in it actually come to your place? Yes,
Speaker 1: I did, Okay? And what did the health department recommend?
Speaker 15: Number One, they had no screens to the window, which
Speaker 15: it has to have screens.
Speaker 1: Okay. What else?
Speaker 15: The housing?
Speaker 1: Okay, the.
Speaker 15: The bathroom, I don't know what all I know he
Speaker 15: gave them thirty days.
Speaker 1: I'll ask and what's going to happen? What's going to
Speaker 1: happen if they don't do it in thirty days? What happens?
Speaker 15: I don't know what they'll do because n no. But
Speaker 15: I do know that they're the manager. Come to my room.
Speaker 15: If not in the studio apartment, it's a room. But
Speaker 15: she did say that they have audited the screens, and
Speaker 15: I told them they is or the screen those were
Speaker 15: three months ago.
Speaker 1: Okay, do you think we should give them more time?
Speaker 1: What do you want us to do today? Do you
Speaker 1: want us to call them for you?
Speaker 15: No, they discussed the bat because there's not an a
Speaker 15: DA unit. I was supposed to be in an ADA unit.
Speaker 1: All right, Hey, Deputy doc, what do you say we
Speaker 1: call over to them and see if they can get
Speaker 1: her in an ADA unit. That's really what it boils
Speaker 1: down to. I mean, you know, the woman wants an
Speaker 1: a DA unit. Again, here's the thing. We don't have
Speaker 1: a perfect system. As I said, okay, and the complaints
Speaker 1: we're getting with people on subsidies is that the housing
Speaker 1: is substandard. Okay, that's bottom line. Hers is one of accessibility.
Speaker 1: I don't think it's unreasonable. So we're gonna have Deputy Doc.
Speaker 1: You are there, right, Doc or not? Did he step out? Yeah?
Speaker 1: We can have Dmitri call over there, but yes, we can.
Speaker 1: I thought Doc had a contact over there, but we
Speaker 1: It's just really a quick phone call to see if
Speaker 1: they have any ADA units available. She just wants a tub,
Speaker 1: shoes able to get in and out of.
Speaker 14: Go ahead, Tom, I've been during this conversation, I've been
Speaker 14: reading the website from the City of Denver describes what
Speaker 14: Renewal Village is.
Speaker 10: What is it.
Speaker 14: It's two hundred and fifteen studio apartments and it's designed
Speaker 14: for intensive supportive services that'll be provided for chronic health conditions.
Speaker 14: Mental health is wow, trauma.
Speaker 1: And intensive supportive.
Speaker 13: Yeah.
Speaker 1: And they actually have case managers assigned to all the residents. Okay, cool.
Speaker 14: So so my recommendation is that Brenda discusses this with
Speaker 14: her case manager, and if not, then of course we
Speaker 14: could discuss it right.
Speaker 1: Or at least call the case manager. Brenda, did you
Speaker 1: did ask her if she knows she has a case manager?
Speaker 1: I mean, look, I know, go ahead, No, no, go ahead.
Speaker 15: The first case manager was Ethan air R.
Speaker 1: You don't need to give me names and spellings. That
Speaker 1: doesn't matter. You do have a case manager, yes or no?
Speaker 15: I do, and I've been recording this since January the
Speaker 15: twenty second, twenty five thirty minutes I moved in there.
Speaker 1: So do you think that your case manager is kind
Speaker 1: of irresponsible?
Speaker 15: Well he's no longer here.
Speaker 16: I have a new case manager.
Speaker 1: How's the new case manager?
Speaker 15: I gave him ten days about a month ago to
Speaker 15: a request for a different ADA unit. I showed them
Speaker 15: my doctor's letter that was dated fibrary.
Speaker 1: You know, that's what it boils down to. Okay, Okay,
Speaker 1: hold on, that's really what it boils down to. That's
Speaker 1: really what it boils down to, Dimitri, she just wants
Speaker 1: an ADA unit. I mean, look, there are a lot
Speaker 1: of people. I'm getting the texts I always do. She
Speaker 1: should be happy she has. I wish I had rent subsidies.
Speaker 1: I wish I could be supported since twenty ten. You know, like,
Speaker 1: you know what is wrong with these people? I get
Speaker 1: all those texts. Okay, I'm gonna put that right out there.
Speaker 1: We get those texts all the time. Now. To some extent,
Speaker 1: I do believe people who are given and granted government
Speaker 1: subsidies and government help should be grateful. However, it's she's
Speaker 1: not asking for something impossible. She's asking for accessibility to
Speaker 1: her tub. I mean, that's one of the main units.
Speaker 1: And so let's just ask if they have an ADA
Speaker 1: unit available. Now, Deputy Bow has a comment on this issue,
Speaker 1: Go ahead, Bow.
Speaker 21: Wenda she can't get things worked out. I've got the
Speaker 21: names of two really good apartment.
Speaker 13: Buildings, fairly new.
Speaker 21: That have ADA accessible standards, bathrooms and their government subsidized.
Speaker 21: And I could give her the names that are on
Speaker 21: South Settle. I've been to both of them and they're
Speaker 21: fairly new units.
Speaker 16: I think she had to just.
Speaker 1: Move, you know, Deputy Bow, do you know? I don't know,
Speaker 1: and I'm asking you do you know the process for
Speaker 1: transferring from one apartment to another when you have a subsidy.
Speaker 1: Is it as easy as saying I want to move?
Speaker 21: She has to get permission from Session eight Housing and
Speaker 21: she just needs to call and say I'm not happy here,
Speaker 21: whether the apartment's to poor Ball or she just it's
Speaker 21: not ADA compliant, and then they will approve the if
Speaker 21: it's valid, and they will approve the trans the vouch
Speaker 21: or the transfer and she can use it.
Speaker 10: It means okay, all.
Speaker 1: Right, Hold on a second, Hey Kachina, if you could,
Speaker 1: could you let's give this to Deputy Boat. Do you
Speaker 1: just make a quick call to see if she can
Speaker 1: either get a unit there that's compliant or maybe move
Speaker 1: to another one. I'm Tom Martino. We have more coming up.
Speaker 1: Hey Tom Martino here at three h three seven one
Speaker 1: three talk seven one three eight two five five. Well,
Speaker 1: let's talk to David with Skyline Mitsubishi. David, what's going on, sir?
Speaker 10: How are you? I'm hoping you can help me after
Speaker 10: what you said about the last person with a car problem.
Speaker 10: I bought a used vehicle at Skyline Mitsubishi dealan, Doug.
Speaker 1: What did you buy?
Speaker 10: Twenty thirteen? Did dram fifteen?
Speaker 13: Okay?
Speaker 1: And what's going on with that? How much?
Speaker 10: Thirteen thirteen thousand? Cash?
Speaker 1: Got it?
Speaker 10: When I live way out in Hertzel. I don't know
Speaker 10: if you know where Heartzell is, but I live in Hartzell.
Speaker 1: I actually don't know where it is.
Speaker 10: It's the geographical center of Colorado, about really twenty miles
Speaker 10: southeast of Airplay, Okay, middle of nowhere. It's the high Plains.
Speaker 10: I live office, So what's going on? I bought the
Speaker 10: vehicle on a Thursday. I drove it home. It's a
Speaker 10: two and a half hour ride. I got home, I
Speaker 10: parked the vehicle. I didn't drive it again until Sunday morning.
Speaker 10: When I did the check engine light came on. When
Speaker 10: I had the code checked.
Speaker 1: It was.
Speaker 10: The coolint not getting up the proper temperature.
Speaker 1: So why didn't you let me ask you something? David?
Speaker 1: I asked this a million times and I and I
Speaker 1: really need to ask this. Why didn't you have this
Speaker 1: car checked out before you bought it by an independent mechanning.
Speaker 10: Let's see for starters two and a half hours away.
Speaker 10: I have no vehicle because mine was totaled out in action.
Speaker 1: David, David, how did you How did you get to
Speaker 1: the dealership?
Speaker 10: My brother drove two and a half hours to pick
Speaker 10: me up to bring me down there.
Speaker 1: You know, you keep talking about two and a half
Speaker 1: hours like it's an excuse. And by the way, I'm
Speaker 1: not angry or anything, but I have to tell you
Speaker 1: it's not an excuse.
Speaker 9: Barrow.
Speaker 1: You're you're buying a thirteen thousand dollars vehicle, and it
Speaker 1: should occur. How many miles were on this.
Speaker 10: One hundred and sixty.
Speaker 1: Oh, come on, man, you had to have thought with
Speaker 1: one hundred and sixty thousand miles. Okay, so let's just
Speaker 1: skip past that. So what's wrong with the car. Let's
Speaker 1: just get right to it. What's wrong with it?
Speaker 10: They replaced the thermost debt, They replaced the sensors, gave
Speaker 10: me the vehicle back. Two days later, check engine light
Speaker 10: came on, sam exact code, same exact issue. I brought
Speaker 10: it back to him. They said that it wasn't a
Speaker 10: thermostat or the sensors, that it was an engine issue
Speaker 10: that they knew was going on. By the extended warranty,
Speaker 10: it will cover the engine, they said. When the check
Speaker 10: engine light comes back on, let them know. Bring it
Speaker 10: down to them. They'll get a new engine put into it.
Speaker 10: Check engine light came back on. The vehicle wouldn't even start.
Speaker 10: When I had somebody come and tow the vehicle. They
Speaker 10: brought it down to Skyline. I talked to the manager
Speaker 10: in the service department. He told me that the engine
Speaker 10: had failed, that it was shot needed to be replaced.
Speaker 10: When I spoke to them as to the when I
Speaker 10: spoke to them about the warranty, they said the warranty
Speaker 10: doesn't take effect for thirty days when I was told
Speaker 10: different than that I was told.
Speaker 1: Okay, but hold on, David, you were told did it
Speaker 1: say what did it say in the warranty that you bought?
Speaker 1: You said you were told, But what did it say
Speaker 1: in the warranty? Did it say that it took effect immediately?
Speaker 1: Or did it hide that from you? Was it possible
Speaker 1: if you read the warranty or the contract, you would
Speaker 1: have seen where it takes effect in thirty days. I'm
Speaker 1: just curious because they told you to buy it the yep, they.
Speaker 10: Told me to buy it. They told me that it
Speaker 10: would take effect immediately when I went over.
Speaker 1: No, I'm asking you. Does the contract say when it
Speaker 1: takes effect? No? Okay, get me a copy of that contract.
Speaker 1: If it doesn't say when it takes effect, then it
Speaker 1: takes effect immediately. Let's just move on. Look at there's
Speaker 1: no sense talking to people who have buried themselves. I
Speaker 1: want to help, I swear to God, David, I want
Speaker 1: to help, but you want to know who I'm helping. Really,
Speaker 1: I'm helping the thousands of people listening to try to
Speaker 1: not make the same mistake. But I pledge you this, David.
Speaker 1: If that contract does not talk about taking effect. If
Speaker 1: it doesn't talk about it, then we're gonna fight with
Speaker 1: Skyline for you. Okay, So please Kashina tell him there's hope.
Speaker 1: He says he has an extended warranty and it doesn't
Speaker 1: say anything at all about taking effect in thirty days.
Speaker 1: Deputy D what do you think about that? Do you
Speaker 1: think that's a miracle. What do you think do you
Speaker 1: think it'll have anything in there about taking effect or not?
Speaker 14: You know, I've read a whole bunch of these now,
Speaker 14: and some have that clause, some don't, and one that
Speaker 14: I encountered actually has a blackout period for I think
Speaker 14: it was a month or maybe even two months.
Speaker 1: So you're saying that you have seen actual extended warranties
Speaker 1: that don't talk about the effective date.
Speaker 14: Yeah, they're effective on the date they're purchased.
Speaker 1: Well, okay, so that's the effective date.
Speaker 14: Yeah, that's the effective date, right, And so I don't
Speaker 14: think there's out period.
Speaker 1: I don't think that there's ever one that doesn't talk
Speaker 1: about effective date.
Speaker 14: Well, I think you and I are may be discussing
Speaker 14: two different things. The effective date and then I was
Speaker 14: talking about a blackout period.
Speaker 1: I think I get which delays, which delays the effective
Speaker 1: date exactly.
Speaker 14: So let's see what this particular policy.
Speaker 1: But either way, there's going to be an effective date
Speaker 1: in it one one way or another.
Speaker 14: Also, if he has, regardless of what the warranty says,
Speaker 14: if he has some kind of a text or an
Speaker 14: email from the dealer saying, Hey, buy this warranty and
Speaker 14: then we can put in a claim for a new
Speaker 14: engine for you, then that's the contract he has with
Speaker 14: a dealer.
Speaker 1: Well, yeah, I doubt that he has anything in exactly,
Speaker 1: but it could be. You know that that's fraudulent. They
Speaker 1: talked him into buying a warranty. That's you know, if
Speaker 1: he could prove that. David, do you have anything like
Speaker 1: a text or anything that talks about buying this warranty
Speaker 1: and it'll help you out. I mean, they sold it
Speaker 1: to you after they knew you had a problem. They
Speaker 1: were committing fraud. I believe. I believe the dealer was
Speaker 1: committing fraud, and.
Speaker 10: That this salesman that sold me the vehicle. I actually
Speaker 10: have text messages from him stating that warrant to your
Speaker 10: vehicle will be covered and we will replace your engine.
Speaker 1: Great, can you okay? We want copies of that too,
Speaker 1: along with the warranty. David, you might have a rare
Speaker 1: case where we can force them to do something if
Speaker 1: you have texts saying, hey, we know you're having a problem,
Speaker 1: buy this warranty, it'll cover it, or anything like that. God,
Speaker 1: will that help us? Will that help us? But still, people,
Speaker 1: I want to tell people listening still don't rely on
Speaker 1: text messages and emails. Everything must be stated in a
Speaker 1: contract in writing. Here's the other thing. Even if the
Speaker 1: effective date of the extended warranty was immediately, and if
Speaker 1: it was, it still has to be a covered item.
Speaker 1: So if the warranty says no pre existing conditions, guess what,
Speaker 1: it's not going to be covered anyway. So we got
Speaker 1: a number of problems here to try to help David,
Speaker 1: but he seems to have some ammunition that might help.
Speaker 1: Hang on, We got more coming up. Hi, Tom Martino,
Speaker 1: you're a troubleshooter. Three h three seven to one to
Speaker 1: three talk seven one three eight two five five. We're
Speaker 1: researching that problem with Skyline Mitsubishi. I want to see
Speaker 1: those text messages and I want to see the warranty.
Speaker 1: So keep David up there until we can look at that. Meanwhile,
Speaker 1: JR has a comment on or as a question on
Speaker 1: car warranties. Go ahead, JR. A.
Speaker 9: I have a comment.
Speaker 10: You know you're a trouble shooter.
Speaker 1: Correct, that's what I think I am.
Speaker 10: Yeah, you're good.
Speaker 13: Okay.
Speaker 9: And the last commercial, a couple of commerci about fivecasts ago,
Speaker 9: was our warranty.
Speaker 10: Why do you why do you advertise?
Speaker 1: Okay, Well, I can tell you that. I can tell
Speaker 1: you well, I can tell you that, Jar, if you
Speaker 1: want to stop and listen, I will tell you. I
Speaker 1: don't have control. I don't have control over iHeart commercials
Speaker 1: that run during my show. I am not that powerful.
Speaker 1: I don't own iHeart, I don't own the station. So
Speaker 1: what I do have control over are the local commercials
Speaker 1: that we do and what I endorse. So what I
Speaker 1: do is come on the air and talk about everything.
Speaker 1: I talk honestly and openly about it, whether they advertise
Speaker 1: or not. So that what you heard that, it's like,
Speaker 1: you know, it's like let's say somebody in Channel nine.
Speaker 1: Let's say somebody on Channel nine is doing the news.
Speaker 1: They don't have control over the commercials that air on
Speaker 1: that station. Now I do have some control, but not
Speaker 1: over the big spots that are sold by iHeart. There's
Speaker 1: nothing I can do about that. But what I can
Speaker 1: do is when I have a problem with those companies
Speaker 1: or when we discuss warranties, I don't let that interfere
Speaker 1: with my opinion of them. I tell the truth, and
Speaker 1: I'm telling you that extended warranties and warranties on cars
Speaker 1: are not worth the money. That's my opinion, and I
Speaker 1: stick by that opinion.
Speaker 19: Okay, with that last commercial too, right, Okay, yeah, well I.
Speaker 8: Didn't even hear it. I wasn't listening. I wasn't listening
Speaker 8: the way JR. I don't think you're listening. We have
Speaker 8: nothing to do with those commercials, Okay. I mean, that's
Speaker 8: the only way we.
Speaker 1: Can put it.
Speaker 13: I heard that.
Speaker 16: I heard it just the appearance.
Speaker 9: That's all, just the appearance.
Speaker 19: I know.
Speaker 1: No, And he's right. Jr's right. As far as JR
Speaker 1: Is concerned, he has one box that my voice comes
Speaker 1: out of, and right after I start talking or stop talking,
Speaker 1: then he hears a commercial about a warranty and he
Speaker 1: gets confused.
Speaker 8: Okay, then right then wait a second, Then right before
Speaker 8: an election, when there's eight million different no, I know,
Speaker 8: I know, it makes no sense. How just you said
Speaker 8: Channel Fox thirty one, Channel nine, Channel seven, anything on
Speaker 8: serious radio.
Speaker 1: People pay for commercials.
Speaker 7: If they didn't, we wouldn't.
Speaker 1: Have a god dang show. Yeah, well we do the
Speaker 1: best we can, jr. But thanks for bringing it up.
Speaker 9: Ripped up.
Speaker 21: You don't have.
Speaker 2: Can Shooter's gonna help come?
Speaker 1: This is the Troubleshooter Show. No Tom Martine. Hey, hey, hey,
Speaker 1: welcome to the show. I'm Tom Martine. This hour brought
Speaker 1: to you by the Artigranite dot Com. Mitch Fluria is
Speaker 1: with us as a guest, and I always argue, I
Speaker 1: always brag about how Mitch can give you prices on
Speaker 1: the phone for your countertop or island pricing or whatever
Speaker 1: you need. And he does that because Tara and Holloway
Speaker 1: is always free and wholesale on countertop materials. And also
Speaker 1: he just does prices on the phone. So Mitch, how
Speaker 1: close do you come to those prices on the phone.
Speaker 3: Well, the more information we got from the homeowners and
Speaker 3: pictures that, you know, the more accurate the prices.
Speaker 1: But of course.
Speaker 3: The slabs are not all the same the same price,
Speaker 3: so if varies, you know, per natural stolee.
Speaker 1: Or sort of different groupings.
Speaker 11: Right.
Speaker 1: Yeah, So after you give a price on the phone,
Speaker 1: a rough estimate, then you go out to the house
Speaker 1: and template. Is that the next step?
Speaker 3: Yeah, the easy process. We schedule an appointment, we go
Speaker 3: out and measures. They can you know, make those final patterns,
Speaker 3: templates and takes a week for the guys to cut it,
Speaker 3: polish it, we'll we'll bring it back and all the
Speaker 3: work is done one day, even if you need to
Speaker 3: tear out. Although a lot of times someoneers are getting
Speaker 3: new cabinets, you know, as part of a largerie model,
Speaker 3: but it's a one day process in their home.
Speaker 1: Wow. So you mean in addition to the to the measuring,
Speaker 1: it's it's one day to get the construction done.
Speaker 3: Yes, everything from you know, the installation of the countertops,
Speaker 3: the backsplash, the plumbing, aerial hook up, the sinks and faucets.
Speaker 1: We do that as well, and you do all kinds
Speaker 1: of natural stone and man made materials. If you have
Speaker 1: any questions for Mitch, he's here today. Three oh three
Speaker 1: three eight six fifty nine nineteen is his number at
Speaker 1: the shop when he's not here, three eight six fifty
Speaker 1: nine nineteen. We love doing business with Mitch. He's been
Speaker 1: doing it for years and years and years. So let's
Speaker 1: talk to Frank on the phone. If you guys have calls,
Speaker 1: you can call us right now at three oh three
Speaker 1: Martina three oh three, six seven, eight four sixty six.
Speaker 1: That number works twenty four to seven as well. Frank,
Speaker 1: what's going on with you? Hi?
Speaker 4: Tom? I just wanted to thank you ever so much
Speaker 4: for a referral you made to my wife, uh about
Speaker 4: two weeks ago. It had to do with a defective
Speaker 4: shower door handle and you recommended Dmitri Turnic.
Speaker 1: Yeah, Dmitri deputy d we call him. What was the issue?
Speaker 4: Listen, your deppy, let's.
Speaker 1: Recap the issue. What was the original issue.
Speaker 4: Well, there's a metal is a glass door that it
Speaker 4: has a metal handle, and the metal handle kind of
Speaker 4: came loose, and so Dmitrie came out the first time
Speaker 4: and he has a little alan rinches and you find it.
Speaker 4: You got it tightened. But again Michael Galpy brought the
Speaker 4: block tight.
Speaker 1: That is definitely beyond the call of duty. Listen to that. Mark.
Speaker 1: Dimitri literally took a wrench out there and fixed it.
Speaker 4: So then Frank and the second time he came back,
Speaker 4: but he brought locked to that.
Speaker 9: I hope, yeah, Frank, is.
Speaker 1: That still holding? Yes it is. Yeah.
Speaker 14: Well, if if it comes loose again, give me a
Speaker 14: call again, I was the credit back.
Speaker 1: What will you do this time? Well, what will you
Speaker 1: do the third time?
Speaker 14: I'm going to replace the horizontal stud that that sets
Speaker 14: that set screw goes into.
Speaker 1: How does does it have any kind of mechanism for
Speaker 1: not overtightening, because it seems to me if you overtighten
Speaker 1: a handle like that, you can crack the door.
Speaker 14: Well you the stud goes through a hole in the glass,
Speaker 14: and then the set screw gets tightened into this horizontal stud.
Speaker 1: Okay, I was with no risk of damaging the glass. Okay.
Speaker 14: Now now Mark was asking me about the critter. Uh
Speaker 14: So when Frank's wife first called this, they also said
Speaker 14: that their gardener had discovered some kind of like a
Speaker 14: little dugout hole next to their house.
Speaker 1: Yes, oh, we have like a vole or someday we're concerned.
Speaker 1: What was bigger than a vole?
Speaker 14: But they were concerned that something might have moved into
Speaker 14: their crawl space.
Speaker 19: What was it?
Speaker 14: Well, nothing, I went into the crawl space. It was
Speaker 14: a it was pitch black in there. There was no daylight,
Speaker 14: so I think some kind of a critter made a
Speaker 14: little like a little bed next to their next to
Speaker 14: their house and spent the night.
Speaker 4: Anyway, he is the nicest, kindest man to deal with.
Speaker 1: He is a great guy. Now, you know, Frank, thank
Speaker 1: you for giving us feedback. We do appreciate that. Yeah,
Speaker 1: props to D. Deputy D does a great job. And
Speaker 1: now we have time for your calls. We've been so
Speaker 1: busy every single second of this day. Now we have
Speaker 1: open lines for the first time. Three oh three seven
Speaker 1: one three talks seven to one three A two five five.
Speaker 13: Let me talk about a donation.
Speaker 1: Okay, let's let's put this in perspective. The woman that
Speaker 1: called with the problem was AutoNation. What was the problem?
Speaker 1: It was the they have this this twenty seventeen cheap
Speaker 1: Grand Cherokee two engine blue twy thirteen okay, the engine blue.
Speaker 1: And what happened was they had one hundred and eight
Speaker 1: thousand miles on it. I said, why didn't you get
Speaker 1: a check blah blah blah, and they said, because we
Speaker 1: had an extended warrantine thought that would cover it. But
Speaker 1: the warranty won't cover it because they said they ran
Speaker 1: it hot and overheated. And I said, what we have
Speaker 1: to do before we do anything is at least have
Speaker 1: one of our experts look at it to see if
Speaker 1: there's anything a parent that went wrong before it overheated,
Speaker 1: because if there's something wrong with the engine that should
Speaker 1: be covered under warranty, we want to know. And Dale
Speaker 1: the dad and Dawn the daughter said we can't find
Speaker 1: our car. They don't know where it is, and I said, well,
Speaker 1: of course they do. So we had Deputy Doc call
Speaker 1: over there. Go ahead, Doc, And.
Speaker 12: What really got me upset, tom I called three different
Speaker 12: people in the service department. All three put me on
Speaker 12: hold and never came back, which I thought was really obnoxious.
Speaker 12: So I'm gonna go down obnoxious tomorrow morning before the show.
Speaker 12: I'm gonna go down in person and find out where
Speaker 12: they hid a twenty thirteen jeep.
Speaker 1: Know, maybe if David Blaine doing a.
Speaker 13: Magic trick and hiding it, but they've got to know
Speaker 13: where the car is.
Speaker 1: No, really, you let us know about that tomorrow when
Speaker 1: you go over there. This is incredible. She hasn't had
Speaker 1: her car for how long?
Speaker 13: I think about two weeks, I think, And.
Speaker 1: They put you on hold indefinitely three different times. Oh
Speaker 1: my god. You know that's just totally unprofessional.
Speaker 13: So we'll go down in the morning and I will
Speaker 13: give a report when I come to the station.
Speaker 1: Now, when they put you on hold, doc, just a
Speaker 1: little technicality, did you disconnect after a while or did
Speaker 1: they disconnect?
Speaker 19: No?
Speaker 13: No, they disconnected?
Speaker 1: Oh my god, Oh my god. So these guys don't
Speaker 1: care about anything.
Speaker 13: Now, if I disconnected, I wouldn't have said anything.
Speaker 1: But okay, gotcha? All right? So this is which AutoNation
Speaker 1: is it? Do you know?
Speaker 13: It's on the automation Subaru on a Wrappo road.
Speaker 1: Yeah, autat We've had complaints about them before. So people,
Speaker 1: you do with that? What you do with that? When
Speaker 1: we have problems? Accordingly? I mean truly. Uh, it's getting
Speaker 1: this is getting to be epidemic proportions. I mean people
Speaker 1: every day we hear about people who bought a used
Speaker 1: car and they say the engine blue. And it's not
Speaker 1: just with with AutoNation, it's with all kinds of people.
Speaker 1: It's crazy. It's crazy. Now we have a number of
Speaker 1: things to follow up on. First and foremost, let's follow
Speaker 1: up on the buy and build auction again. They do
Speaker 1: this a couple times a year where all bets are off,
Speaker 1: there is no minimum bid, and you can buy cabinets,
Speaker 1: you can buy all kinds of stuff for kitchens and
Speaker 1: baths and home improvements in general, and even non home
Speaker 1: improvement stuff. They have some other categories. So if you
Speaker 1: go to rollerauction dot com, click on the buy and
Speaker 1: Build banner Roller R O L L E R Rollerauction
Speaker 1: dot Com, click on the buy and build banner, and man,
Speaker 1: do I have bad news for Courtney. Courtney Pierce, the
Speaker 1: owner of Buy and Build, hoping to make as much
Speaker 1: as he can on this auction. That's why you have auctions.
Speaker 1: But I see so many lots of cabinets. The auction
Speaker 1: is closing at one o'clock. It closed, which means lot
Speaker 1: by lot, they go and close the item and then
Speaker 1: somebody can outbid you, and then it extends for two minutes.
Speaker 1: But if they don't outbid you, and there are a
Speaker 1: lot of lots there, you get to get this stuff
Speaker 1: at a song. What are you finding, Courtney.
Speaker 9: I'm finding that I'm losing my shorts.
Speaker 1: Tom.
Speaker 9: There are so many good deals that are happening right now.
Speaker 9: Granted we're in the like small stuff tool portion, and
Speaker 9: we're onli saw blades right now.
Speaker 16: But we've got some flooring.
Speaker 9: You know, the main categories that start my portion of
Speaker 9: the building material stuff is porcelain tile. And I've got
Speaker 9: porcelain tile sitting at thirty cents of square foot that
Speaker 9: is going to be sold in nine minutes for thirty
Speaker 9: cents a square foot for a well by twelve porcelain tile.
Speaker 9: I've got LVP flooring sitting here at forty cents a
Speaker 9: foot that is going to sell.
Speaker 1: That's unheard of a minute, unheard of, Yeah, I.
Speaker 9: Mean ten minutes. People have ten minutes to get on
Speaker 9: and save thousands.
Speaker 1: When will these cabinets dollars? When will these cabinets start closing,
Speaker 1: because that is the biggest.
Speaker 9: The cabinets start closing in fifteen, ten minutes, ten minutes, okay,
Speaker 9: twelve if you saw the first set closes. There's sending
Speaker 9: people one thousand dollars a set for full sets of
Speaker 9: kitchen cabinets.
Speaker 1: I know people. If you go to buy and build
Speaker 1: right now rollerauction dot Com, click buy and build and
Speaker 1: then in the search bar put cabinets. There are nine
Speaker 1: lots of cabinets here and I'm telling you you can
Speaker 1: get complete, complete sets of cabinets for under one thousand dollars.
Speaker 1: I mean there's one here that I mean, some of them,
Speaker 1: I can't I can't even believe. I just can't believe
Speaker 1: the buys. What I can't believe is how you're doing
Speaker 1: this without truly losing your shirt. I mean, you're just
Speaker 1: taking a gamble.
Speaker 9: Every time you do this, I am taking a gamble,
Speaker 9: and it looks like today I might actually lose my shirt,
Speaker 9: which is now part of the gamble. But unfortunately, it's
Speaker 9: it's a tough time and people aren't spending money right
Speaker 9: now in today's society, and so we're hoping for the
Speaker 9: auction being a good opportunity for them to save a
Speaker 9: bunch of money. But at the same time, I'm still noticing,
Speaker 9: just looking at these numbers that people aren't bidding, and
Speaker 9: there are some really, really good.
Speaker 1: Deals to be had.
Speaker 9: If you go there in the market for any building materials,
Speaker 9: you need to jump on this auction and bid on
Speaker 9: this stuff. You can steal it, you can turn it
Speaker 9: on and resell it in a couple Oh my god,
Speaker 9: huge profit.
Speaker 1: There's a double vanity with the granite and everything, all
Speaker 1: falses and complete sets for eight hundred dollars. And there's
Speaker 1: a vessel sink here with the granite and with the
Speaker 1: cabinet two hundred and twenty dollars. I mean, I don't
Speaker 1: see how the hell you can do it. So people,
Speaker 1: by the sheer numbers, there's not enough people to go
Speaker 1: on and bid these things up. There aren't enough people.
Speaker 1: I mean, you're gonna get some of this stuff for
Speaker 1: pennies on the dollar. There are complete no man, come on,
Speaker 1: complete vanity tops for five dollars. Come on, yeah, five dollars. Believa.
Speaker 16: Well there's some that don't even have a bid yet.
Speaker 9: You can win it for five bucks.
Speaker 1: Oh my god, it's so rollerauction dot com. And then
Speaker 1: click the buy and build banner and so as it closes,
Speaker 1: you go in and bid.
Speaker 13: Right, So if.
Speaker 1: Something's that two hundred and twenty, all you have to
Speaker 1: bid is two hundred and twenty five. That's true, and
Speaker 1: then it's open for another two minutes, and then you add.
Speaker 9: Only one minute. Today I have just noticed that the
Speaker 9: extended bidding is only for sixty extra seconds.
Speaker 1: Okay, So you go in and make a last ditch
Speaker 1: effort or some of this stuff where you have no
Speaker 1: competition at all. You put in a five dollar bid
Speaker 1: and for one minute it stays open, and then it's yours.
Speaker 1: And if you get in a bidding ward with people,
Speaker 1: it's one minute each of you have. But there, I see, Courtney,
Speaker 1: here's the deep dark secret. I didn't really want to say,
Speaker 1: but I'm going to say it. There's no reason to
Speaker 1: get in a bidding war because some of these lots
Speaker 1: are identical and one will have a bid on it
Speaker 1: and the other one won't. So there's no reason to
Speaker 1: bid against someone when there's an identical lot next to it.
Speaker 1: Just take the one with no bid on it and
Speaker 1: go for five bucks, for God's sakes. So you have
Speaker 1: one going for four hundred dollars and one right next
Speaker 1: to it that has two bids on it for ten dollars.
Speaker 9: So you go to.
Speaker 1: I can only say one more time, rollerauction dot Com,
Speaker 1: click on the buy and build better. And what I
Speaker 1: want to know is I want people to let me
Speaker 1: know tomorrow what they bought, or Courtney, may you can
Speaker 1: just come on and let us know what people have
Speaker 1: gotten tomorrow, and don't be one of those who misses out.
Speaker 1: If you have a home improvement project going on right now,
Speaker 1: even if it's gonna go on later in the summer,
Speaker 1: put these things in your garage for good, say, for
Speaker 1: God's sakes, You'll never ever ever save more money. So Courtney,
Speaker 1: thank you very much. Rollerauction dot Com, hit By and Build,
Speaker 1: all right, we've had a lot of a lot of
Speaker 1: hail damage recently. In fact, Henry Bretts with Excel Roofing,
Speaker 1: they like to keep a handle on this because of
Speaker 1: course they repair, they repair these roofs. Where's the biggest damage,
Speaker 1: Henry that people had.
Speaker 11: So Tom, I was up there in a Johnstown up
Speaker 11: north kind of by Longmont, and I saw hale that
Speaker 11: was so big it had even gone through some car windshields.
Speaker 11: That happened at three in the morning yesterday.
Speaker 1: It went all the way through the windshield.
Speaker 11: Yes, some of these, most of the cars around, like
Speaker 11: the front windshield, we're very damaged. They're all broken out,
Speaker 11: but some back of back panels of glass had actually
Speaker 11: been broken through.
Speaker 16: The damage was so bad.
Speaker 1: Some people told me it was like baseball size, Like
Speaker 1: there were some baseball size hailstones. Yeah, that's serious.
Speaker 16: It was crazy.
Speaker 11: And I saw the front driving back from Casper, and
Speaker 11: I actually saw a tornado touchdown and I was caught
Speaker 11: in the storm.
Speaker 1: Now, where where is this damage from? Where to where?
Speaker 1: From Johnstown? Or does it come down farther south.
Speaker 11: I'm looking at a map right here, so it's pretty spotty.
Speaker 11: We have it up in Johnstown. We also have some
Speaker 11: in Lafayette, some in the kind of brightened area, Aurora
Speaker 11: and Colorado Springs.
Speaker 1: Now this is from yesterday. Do they expect anything today?
Speaker 16: I'm not sure about today.
Speaker 11: It doesn't look like it. The skies are pretty clear,
Speaker 11: But yesterday that was it was somewhat unexpected. We've had
Speaker 11: some big hail clouds, but not a whole lot has come.
Speaker 10: Out of it.
Speaker 1: Okay, let's talk about Let's talk about something very important.
Speaker 1: Henry a door knocking, door knocking. Explain that and explain
Speaker 1: when people say, well, we just need authorization to look
Speaker 1: at your roof.
Speaker 11: Yeah, absolutely so. A lot of roofer's door knock. And
Speaker 11: there are some local guys at doorknock. But the ones
Speaker 11: to really be careful of are the storm chasers. And
Speaker 11: when I was up there in Johnstown, all the storm
Speaker 11: chasers have already moved in and what they do is
Speaker 11: they come to the door and they have a contract
Speaker 11: and it's a contingency contract, which is it's not great.
Speaker 11: But within that contract they have a cancelation fee. And
Speaker 11: that's really where things get hairy, because if you try
Speaker 11: to back out of the contract with them all of
Speaker 11: a sudden, you have to pay a twenty twenty five
Speaker 11: thirty percent cancelation fee just because you didn't want to
Speaker 11: do the project.
Speaker 1: Yeah. Well, here's the worst thing. Here's the worst thing.
Speaker 1: And your dad and I used to talk about this
Speaker 1: all the time. They come to the door and they say, oh,
Speaker 1: by the way, we're here to inspect your roof. And
Speaker 1: first of all, they don't say they're a private company.
Speaker 1: They sometimes give the impression they're from insurance or the city.
Speaker 1: But anyway, they say they want to inspect your roof.
Speaker 1: And they say, just sign this. All this is and
Speaker 1: this is where they lie to you. This is authorization.
Speaker 1: This gives us authorization to look at your roof. Really
Speaker 1: and truly they're lying to you. That is not authorization
Speaker 1: to look at your roof. That is authorization to look
Speaker 1: at your roof, plus a binding contract to have that
Speaker 1: company do the work. What's even worse, is some of
Speaker 1: the people that come to your door and say, hello,
Speaker 1: missus Smith, this is authorization to look at your roof
Speaker 1: and we'll give you a complete report. So missus Smith thinks, oh, yeah,
Speaker 1: I could use that. That's not going to do me
Speaker 1: any harm. What you're doing is agreeing to that contract.
Speaker 1: You're agreeing to it. Now that person, what's worse, is
Speaker 1: not even a roofer. Now they take that contract and
Speaker 1: sell it to a roofer. So this could be someone
Speaker 1: Tom Dick and Harry just drives into town, goes door
Speaker 1: to door, gathers about twenty or thirty or fifty or
Speaker 1: one hundred signatures, and they go out and sell it
Speaker 1: to roofers. So a roofer, you have no idea who
Speaker 1: you're doing business with, might buy this contract. So some
Speaker 1: pispoor roofer might end up buying one hundred of those contracts.
Speaker 1: This person walks away with cash out the nose. They
Speaker 1: might sell one hundred contracts at one hundred bucks and
Speaker 1: then all of a sudden they made ten grand in
Speaker 1: an afternoon. And then the person who takes it over
Speaker 1: is a roofer. Now that roofer is a roofer only
Speaker 1: as a general contractor. They then go out on the
Speaker 1: street and get anybody to do the roof. So you
Speaker 1: think you're hiring a roofing company, the guy at your
Speaker 1: door is simply gathering contracts. Number two, the guy that
Speaker 1: buys the contract is simply buying the job. Then he
Speaker 1: goes out and literally finds sometimes people who are homeless
Speaker 1: that never swung a hammer in their life, and put
Speaker 1: them to work on your roof without insurance, without any
Speaker 1: of the stuff that you need to protect yourself. So
Speaker 1: first and foremost, deal only with direct roofers. Never deal
Speaker 1: with a lead aggregator. What I mean is this, if
Speaker 1: they don't own a company or if they're not employed
Speaker 1: by a company, literally a company that is a roofing company,
Speaker 1: do not sign a contract with them because you have
Speaker 1: no control over who does the work on your house.
Speaker 1: Number two, if you do job with a roofing company,
Speaker 1: check out the roofing company, Henry. How would you check
Speaker 1: out a roofing company if you were going to do it.
Speaker 11: So the first thing that I would do, and we
Speaker 11: should talk about insurance in a second, is that I
Speaker 11: would go on Google and I would look for the
Speaker 11: company on Google and see if they have a physical location.
Speaker 11: You want to find a roofing company that has a yard.
Speaker 11: They should have equipment, they should have.
Speaker 9: Trucks, trailers, all the stuff to do roofing.
Speaker 1: If it's just a little office.
Speaker 11: And you can't find a real roofing company, it's probably
Speaker 11: not the company you want to go with. Check Google reviews,
Speaker 11: check the Better Business Bureau, all that kind of stuff.
Speaker 1: Yes, for sure, And then what you want to do
Speaker 1: is you want to do busy. You want to look
Speaker 1: for references and reviews. Most people at your door are
Speaker 1: not roofers. Beware, never ever, ever sign anything at your door. Ever.
Speaker 1: I don't care who it is. You tell them, I'm sorry.
Speaker 1: You can look at my roof you can give me
Speaker 1: a recommendation, but I am not signing anything until I
Speaker 1: compare three or four contracts. All right, Excel Roofing. By
Speaker 1: the way, they're the people we know and trust. And
Speaker 1: remember they don't take a cent until you're content, so
Speaker 1: you can trust them. Three oh three seven sixty one
Speaker 1: sixty four hundred. Now we have more coming up on
Speaker 1: the Troubleshooter Show, and I want to remind you that
Speaker 1: renew Home Innovations dot Com has that beautiful porcelain shower.
Speaker 1: If you want a custom beautiful shower in your master
Speaker 1: bath or in the basement, or maybe a Jack and
Speaker 1: Jill bath. They turn that old shub, that that shower
Speaker 1: and tubcombo into a beautiful walk in custom shower in
Speaker 1: just two or three days. Renew home Innovations dot com.
Speaker 1: That's three oh three nine zero four two thousand. Hi
Speaker 1: Tom Martino, your troubleshooter. Three oh three seven to one
Speaker 1: three talk seven one three eight two five five. What
Speaker 1: a busy day. And I'm telling you, man, there are
Speaker 1: a lot of scams going on right now, so please
Speaker 1: please beware of those bloodsuckers knocking on your doors looking
Speaker 1: for roofing contracts. Tybar or is a t boar? Tybar?
Speaker 1: You have a problem with a moving company?
Speaker 16: No, it's he had it right the first time.
Speaker 1: Board t boar. Okay, t board what's going on?
Speaker 16: No, I didn't have a problem.
Speaker 1: Okay, sorry, yeah, I.
Speaker 13: Guess you did.
Speaker 1: You just called to say hi, Oh he has he
Speaker 1: has the opposite. He has the opposite of a problem.
Speaker 1: He wants to give us some good news.
Speaker 16: Thank you exactly, WD Doc. I hope he's there listening.
Speaker 13: I'm listening.
Speaker 16: Is awesome, Noah and the two young gentlemen that were
Speaker 16: with him. I wish I could remember their names. They
Speaker 16: were just bad you, no problems, no money up front.
Speaker 16: The price they told me is the price we paid.
Speaker 9: And they moved.
Speaker 16: We had been in this house for thirty five years
Speaker 16: and we were moving down to color Ass Springs. That's
Speaker 16: why I'm out of breath. I'm still moving.
Speaker 6: Wow.
Speaker 16: They were just fabulous.
Speaker 1: Now tell me, Thomas, Yeah, she's your real estate person.
Speaker 16: Yeah, she was fabulous, so patient. We looked at houses
Speaker 16: for six months down down in the Springs and she
Speaker 16: is just such a sweet person.
Speaker 1: And so oh, yeah, I'm wonderful.
Speaker 16: Yeah, yeah, I have I have social anxiety. But anyway,
Speaker 16: she was just great. And then my mom passed away
Speaker 16: two years ago and Frank Dran, the real estate man,
Speaker 16: sold that house. He he did his magic by putting
Speaker 16: it on the market on the low end. And then
Speaker 16: we had a bitting war and we Wow, my parents
Speaker 16: were in there for forty years. They're from Hungary. They
Speaker 16: immigrated here from Hungary nineteen fifty seven. They you know,
Speaker 16: they they got out of Hungary during the revolution or
Speaker 16: the yeah, the uprising. Yeah, and they came here with
Speaker 16: nothing and they built up, you know whatever they had,
Speaker 16: and I think Graham was great. And then the roof
Speaker 16: was in bad shape. When we had the inspection, I
Speaker 16: called Excel Roofing.
Speaker 1: My gosh, you're a great commercial for us.
Speaker 16: Yeah, Brandon, he said, he spelled his name Irish way.
Speaker 16: It's a weird Yeah, yeah, it's a weird way Brandon
Speaker 16: with Cell Roofing. He met our insurance agent, my mom's
Speaker 16: insurance agent. And the roof was probably twenty years old,
Speaker 16: and we got a new roof out of it. Oh
Speaker 16: the shout out to and I just love your show.
Speaker 16: I've been listening forever. And I remember one of my
Speaker 16: co workers, probably thirty years ago, call Game, and he
Speaker 16: rented a TV for a Super Bowl party and he
Speaker 16: got cockroaches in his house. Oh my gosh, and you
Speaker 16: took care of it for him.
Speaker 1: This was Hey, long time, tiber I love these stories.
Speaker 1: I really do, T Boor. I'm sorry, Hey, T Barr.
Speaker 1: Let me ask you this, why why did you go
Speaker 1: to Colorado Springs.
Speaker 16: We have a place in Leavilla. So I worked for
Speaker 16: a pretty good sized mechanical contracting company. I'm a master
Speaker 16: plumber and dried me crazy. When you guys have questions
Speaker 16: about plumbing and you don't have the right answers.
Speaker 1: Well, there's sometimes we don't. Sometimes we don't when we
Speaker 1: get our experts on. When we get our experts on,
Speaker 1: sometimes that works pretty well, but sometimes we get it
Speaker 1: wrong for sure.
Speaker 10: Well, yeah, just the other.
Speaker 16: Day, some guy called him complaining about a cup drain
Speaker 16: and it kind of drove me crazy because it was stupid.
Speaker 16: The company wanted to charge eighteen hundred of replaced the
Speaker 16: cup drain, and he had it all wrong. He hid
Speaker 16: it himself and he spent like thirty bucks, but the
Speaker 16: company wanted to spend like twelve hundred, which is you know,
Speaker 16: the book price. And another thing I want to say
Speaker 16: is the book price is way more expensive than hourly.
Speaker 16: We used to do hourly work for Bell plumbing and
Speaker 16: eating for ten years and we were hourly and it
Speaker 16: was way cheaper than the book price.
Speaker 1: Yeah, that's why, that's why they went to book pricing,
Speaker 1: because they wanted to people to be faster, and they
Speaker 1: wanted people to you know, not just be faster, but
Speaker 1: get paid more. I mean, basically, that's what a book
Speaker 1: price is. It's a flat rate to encourage efficiency. But listen,
Speaker 1: nowadays with the and thank you for calling. But nowadays,
Speaker 1: with the way businesses, I mean it's expensive to do business.
Speaker 17: It is.
Speaker 1: And I'm not telling you you can't do better hourly
Speaker 1: or you can't do better again with a handyman. I
Speaker 1: mean you do what you can, when you can, how
Speaker 1: you can, and just hope that it doesn't backfire on you.
Speaker 1: We have more coming up. I want to tell you.
Speaker 1: Genesistotalexteriors dot Com does bathrooms, kitchens and kitchens, bathrooms and basements.
Speaker 1: They also do mold detection and remediation and painting. Think
Speaker 1: about them when you're spruce dunking for your house this spring.
Speaker 1: Genesistotalexteriors dot com. Hi Tom Martino here, God are we
Speaker 1: busy today? Right? And just another warning, don't sign anything
Speaker 1: at the door when it comes to roofing ever, not
Speaker 1: even a great company if someone comes to the door
Speaker 1: saying look it, I don't believe in signing anything at
Speaker 1: the door. What I'm going to do is to get
Speaker 1: my proposals together and compare them all. Now, you may
Speaker 1: be one I choose, but it's not going to be
Speaker 1: based on you knocking on the door. Now I've said
Speaker 1: this before if you take a thousand marbles and put
Speaker 1: him in a buck, in a in an aquarium, a
Speaker 1: thousand marbles in a fish bowl, and you picked out
Speaker 1: people who were ripped off, most of those marbles will
Speaker 1: be ones who were contacted at the door. Okay, that
Speaker 1: doesn't mean that everyone at the door is out to
Speaker 1: rip you off, but it's a bigger percentage of being
Speaker 1: ripped off if you hire people at the door. It's
Speaker 1: something you do not want to do. Now. Mitch Floria
Speaker 1: is with the art of granted, and of course he
Speaker 1: gives prices on the phone. You call him, he gives
Speaker 1: you a price, then he comes out and templates the job, measures,
Speaker 1: and then the next time he comes it's done. One day,
Speaker 1: carry out, haul away, and the installation of your new countertops.
Speaker 1: Mitch Fleury is nice having you here today. And what
Speaker 1: I love talking about is this wholesale on materials. Mitch,
Speaker 1: How exactly does that work? I always advertise wholesale on
Speaker 1: countertop materials. How does that work?
Speaker 3: It's pretty simple. If you find your slab here in
Speaker 3: a yard, you pay for you know what the slab
Speaker 3: is worth. We import slabs from Brazil and then some
Speaker 3: larger warehouses in Florida and down in Dallas in Texas.
Speaker 3: But then if you decide to go down to the
Speaker 3: local supplier, you know, there's a few large places in town.
Speaker 1: Here we can hand select your slabs. You pay just
Speaker 1: what that slab is worth. There's no there's no up
Speaker 1: charge really, so you just pay whatever you would pay wholesale,
Speaker 1: and then you charge for fabrication and installation. So when
Speaker 1: you go to yes, yeah, that's what I mean right right,
Speaker 1: for fabricating installation. So what specials do you have going
Speaker 1: on right now?
Speaker 3: If you push just the kitchen countertop, you receive a
Speaker 3: bedroom countertop free of charge, and also free sinks.
Speaker 1: Oh very cool, thinks, So free sinks, and when you
Speaker 1: do the kitchen you get a free vanity. Yes. What
Speaker 1: is the most popular materials available right now that people
Speaker 1: are getting.
Speaker 3: I think courts, the composite materials, you know, those white
Speaker 3: with gray veins and warmore tones. But course I think
Speaker 3: it's more than natural stone now, although we fabricate a
Speaker 3: lot of that natural court site that's becoming very popular.
Speaker 1: The artogranite dot com. I'm Martino. You're a troubleshooter. Well,
Speaker 1: we've come to the end of another show, and I
Speaker 1: want to remind you three ZHO three Martino will get
Speaker 1: you help twenty four to seven. You leave your name
Speaker 1: and number and we will call you back for the
Speaker 1: next show. Please spread that around. We have to stop
Speaker 1: these scams, these sliers, these sheets, these ripoffs. Right now
Speaker 1: the latest will be roofye scams. Don't sign anything at
Speaker 1: the door, don't forget three oh three Martino. That's three
Speaker 1: oh three six, two seven, eight, four sixty six, and
Speaker 1: save all your problems for me.
Speaker 5: Follow Tom Martino at Real Tom Martino and stay connected
Speaker 5: with all of us at six thirty k kayhow dot
Speaker 5: com and on the iHeartRadio app.
Speaker 1: This is Denver's talk station, six thirty k howse