WEBVTT 1 00:00:00.080 --> 00:00:04.240 While listening to Denverest Talk station. It's six thirty kus. 2 00:00:05.320 --> 00:00:06.160 Ripped up. 3 00:00:07.599 --> 00:00:09.960 News needed by Soho. 4 00:00:10.080 --> 00:00:10.720 You don't have. 5 00:00:12.880 --> 00:00:15.279 Come running sustas as we can. 6 00:00:16.559 --> 00:00:20.359 Shooter's gonna help come Man Dix. 7 00:00:20.800 --> 00:00:24.920 Is the Troubleshooter Show. No Tom Martino. 8 00:00:25.399 --> 00:00:28.359 Hey, I'm Tom Martino and this is the Troubleshooter Show. 9 00:00:28.600 --> 00:00:31.519 And as you know, we have fun here. You can 10 00:00:31.559 --> 00:00:34.399 park yourself in front of the radio or alongside of 11 00:00:34.520 --> 00:00:37.439 radio or the iHeartRadio app and anywhere in the country 12 00:00:37.479 --> 00:00:39.119 you can listen to us. You can call in for 13 00:00:39.159 --> 00:00:41.799 help three oh three Martino, you can call twenty four 14 00:00:41.799 --> 00:00:43.679 to seven three oh three six two seven eight four 15 00:00:43.799 --> 00:00:46.920 sixty six for those joining us. It's the longest running 16 00:00:47.039 --> 00:00:50.280 radio show in America with the same hosts currently on 17 00:00:50.320 --> 00:00:53.880 the air, and we've been recovering hundreds of millions of 18 00:00:53.920 --> 00:00:58.759 dollars over the years in cash, merchandise exchanges, refunds and 19 00:00:58.880 --> 00:01:02.039 services in the studio. Today with us, we have a guest, 20 00:01:02.079 --> 00:01:05.480 Mitch Fluria from the Art of Granite Loved Mitch. He 21 00:01:06.200 --> 00:01:08.359 I love telling a story how he came to America 22 00:01:08.359 --> 00:01:12.719 with a few hundred bucks and built a wonderful business 23 00:01:12.760 --> 00:01:18.120 helping you with your countertops. So, Mitch, welcome to the show. 24 00:01:18.159 --> 00:01:21.120 Thanks for being here, Major Mark Major as always to 25 00:01:21.200 --> 00:01:25.000 lend his to lend his opinion, even when we don't 26 00:01:25.000 --> 00:01:30.439 ask for it all. Yes, thank you very much, Doc, 27 00:01:30.519 --> 00:01:33.760 you keep it there. Now let's go to the phone. So, okay, 28 00:01:33.799 --> 00:01:36.159 these are people that called in need help. Let's see 29 00:01:36.159 --> 00:01:40.079 what we can do to help. We have Vanessa an 30 00:01:40.120 --> 00:01:43.879 issue with a contractor, and I believe Vanessa called. She 31 00:01:44.000 --> 00:01:49.120 might have called yesterday and talked about this. Vanessa, when 32 00:01:49.159 --> 00:01:51.319 did you call in? First? 33 00:01:52.120 --> 00:01:53.000 It was this morning? 34 00:01:54.879 --> 00:02:01.120 Oh I'm sorry? Okay, so yeah, so quick in case. Yeah, well, 35 00:02:01.120 --> 00:02:04.480 thank you for calling. Now, Kaschina, you said to check 36 00:02:04.560 --> 00:02:11.000 my email. Did you send me something from Vanessa? She's 37 00:02:11.039 --> 00:02:12.360 on the phone, it looks like it. 38 00:02:12.400 --> 00:02:13.439 What is her problem? 39 00:02:13.639 --> 00:02:14.800 Is it a roof issue? 40 00:02:14.840 --> 00:02:15.120 I have? 41 00:02:15.319 --> 00:02:20.080 I have the proposal, Vanessa, I had this this Huran 42 00:02:21.240 --> 00:02:25.759 roof and insulation. Is that the one you've been dealing with? Correct? 43 00:02:27.159 --> 00:02:29.680 What's going on with is that? How you pronounce it? 44 00:02:29.759 --> 00:02:34.639 Haran haraun uh huh herrun? What's going on with her? 45 00:02:34.680 --> 00:02:37.719 Ruin roof and insulation? What's going on? So? 46 00:02:37.960 --> 00:02:40.960 Originally the contractor had given me a proposal for a 47 00:02:41.080 --> 00:02:45.800 red manufactured's metal roof, and the day before the tear off, 48 00:02:46.280 --> 00:02:48.680 he called me and said he couldn't get that material, 49 00:02:48.960 --> 00:02:51.360 but he was going to put on a galvanized roof 50 00:02:51.439 --> 00:02:56.360 and paint it. And I said, absolutely not, that's not 51 00:02:56.840 --> 00:03:00.759 the industry standard, it will not hold up. Guaranteed me 52 00:03:00.800 --> 00:03:04.360 a twenty five year warranty on the paint. 53 00:03:04.479 --> 00:03:05.560 Don't do it, and we. 54 00:03:06.120 --> 00:03:11.000 Yeah, we came to an impast. Okay, he also contracted. 55 00:03:12.319 --> 00:03:16.520 He also contracted to build me a closet in my 56 00:03:16.560 --> 00:03:20.319 little cabin. And so when we came to an impast, 57 00:03:20.439 --> 00:03:23.240 he refused to do the closet, but he had my 58 00:03:23.319 --> 00:03:24.759 eight thousand dollars. 59 00:03:25.199 --> 00:03:27.840 Now, but here's what I don't understand. Why would you 60 00:03:27.919 --> 00:03:31.759 even pay him eight thousand dollars upfront? Why? 61 00:03:32.879 --> 00:03:35.680 Well, he did a window and a door for me before, 62 00:03:35.759 --> 00:03:38.120 so I trusted him, and he said he needed it 63 00:03:38.159 --> 00:03:40.919 for materials I know now. 64 00:03:40.879 --> 00:03:45.199 Okay, So what I see here is on the contract 65 00:03:45.680 --> 00:03:51.360 tear off asphalt installed square ice and water shield, fire 66 00:03:51.520 --> 00:03:56.639 engine red corrugated metal roofing with trim. It doesn't say 67 00:03:56.919 --> 00:03:58.520 what kind of roofing it was. 68 00:03:58.680 --> 00:04:02.319 Yeah, it does is right there with fire engine red 69 00:04:02.360 --> 00:04:03.400 corrugated metal. 70 00:04:04.280 --> 00:04:06.199 Yeah, but what I'm saying is it doesn't say it's 71 00:04:06.280 --> 00:04:07.199 prepainted Mark. 72 00:04:07.319 --> 00:04:09.560 Well, it's just red fire engine red. 73 00:04:10.360 --> 00:04:13.120 Right. Well, okay, so if he put on a corrugated 74 00:04:13.159 --> 00:04:16.680 metal roof and painted it red, he would satisfy this 75 00:04:16.680 --> 00:04:17.519 this contract. 76 00:04:17.560 --> 00:04:20.199 Well, I don't know about that, but I see what 77 00:04:20.199 --> 00:04:23.279 you're saying now. But he's even telling her Tom that 78 00:04:23.600 --> 00:04:27.160 he can't get that material. So he actually has acknowledged 79 00:04:27.480 --> 00:04:30.079 that he can't get whatever, which I wonder why he 80 00:04:30.120 --> 00:04:32.720 can't get that material or if he underbid it. 81 00:04:33.720 --> 00:04:36.920 Okay, so that's a good question. Why can't he get 82 00:04:36.920 --> 00:04:43.600 the material? He didn't say, And so you said to him, 83 00:04:43.959 --> 00:04:46.519 let's just cancel the whole thing since you can't do it. 84 00:04:48.000 --> 00:04:50.759 No, I said, since you have my eight thousand dollars 85 00:04:51.199 --> 00:04:57.560 you can you can do the the closet. And he refused. 86 00:04:58.480 --> 00:05:00.920 Oh wait a minute, So he said, if I can't do everything, 87 00:05:00.959 --> 00:05:02.120 I'm not going to do anything. 88 00:05:03.120 --> 00:05:05.680 Correct, Well, then just get your eight thousand back if 89 00:05:05.720 --> 00:05:07.000 he hasn't done anything, and. 90 00:05:07.000 --> 00:05:07.639 Call it over. 91 00:05:08.759 --> 00:05:12.279 Really, I went to small claims court. He didn't show 92 00:05:12.360 --> 00:05:15.240 up the first time. The second time he had, Well, 93 00:05:15.439 --> 00:05:15.920 you know, you. 94 00:05:15.879 --> 00:05:18.399 Don't have to go a second time. What happened when 95 00:05:18.439 --> 00:05:19.480 he didn't show up? 96 00:05:20.720 --> 00:05:22.959 They made another they made another court date. 97 00:05:23.079 --> 00:05:25.600 Oh that such Oh wait a minute's right to meculous? 98 00:05:25.759 --> 00:05:28.920 You mean the judge did not call it a default judgment? 99 00:05:29.000 --> 00:05:31.560 Wait wait did they say there was a problem with service? 100 00:05:32.639 --> 00:05:36.399 No, no, he was served, so but they made another 101 00:05:36.399 --> 00:05:38.279 court date. And then when we went to court, he 102 00:05:38.399 --> 00:05:42.120 served me with a countersuit of defamation, which I've never said. 103 00:05:42.160 --> 00:05:45.040 That doesn't matter. So what happened though, But so. 104 00:05:45.120 --> 00:05:46.720 It goes to another court ultimation? 105 00:05:47.160 --> 00:05:51.079 Deultimation? Right? What is probably left a review or something? 106 00:05:51.120 --> 00:05:51.879 I know? I know. 107 00:05:52.360 --> 00:05:55.199 So he sued me for twelve thousand dollars for defamation. 108 00:05:55.959 --> 00:06:00.279 I get in myself. I know this keeps going. We 109 00:06:00.319 --> 00:06:03.399 go to court, he doesn't show. 110 00:06:04.040 --> 00:06:05.920 We get a default judgment. 111 00:06:06.600 --> 00:06:10.199 And two hours later he goes to the court and says, 112 00:06:10.920 --> 00:06:13.319 I need a new court date because I couldn't show 113 00:06:13.360 --> 00:06:14.560 because I had a flat tire. 114 00:06:15.360 --> 00:06:15.920 But he couldn't. 115 00:06:16.040 --> 00:06:17.720 Did they give him did they give him on? 116 00:06:17.920 --> 00:06:19.319 They did? 117 00:06:19.399 --> 00:06:23.240 Just gotoby Weld County. Where else where is this county. 118 00:06:24.639 --> 00:06:29.040 Hold on? That's amazing? Now, Vanessa, Vanessa, right now, I 119 00:06:29.439 --> 00:06:32.519 need to know the status of lawsuits. So let's talk 120 00:06:32.560 --> 00:06:36.639 about that. What is the status of your lawsuits? 121 00:06:37.000 --> 00:06:39.839 We're waiting for another court date, but here we go 122 00:06:39.920 --> 00:06:42.160 for another update. He knows what he's doing because he's 123 00:06:42.199 --> 00:06:46.000 doing this to somebody else right now too. So right 124 00:06:46.040 --> 00:06:50.399 now today he got he sent a letter to the court. 125 00:06:50.720 --> 00:06:54.480 Then that letter got sent to the my attorney that said, 126 00:06:55.519 --> 00:06:58.480 please don't make a court date for this month because 127 00:06:58.759 --> 00:07:01.360 my father in law is ill and I don't know 128 00:07:01.399 --> 00:07:02.879 when I'm going to be back in town. 129 00:07:04.040 --> 00:07:07.399 You know, in my opinion, this is all orchestrated, completely 130 00:07:07.439 --> 00:07:10.319 an opinion, But this guy sounds like he has done 131 00:07:10.399 --> 00:07:12.120 this so many freaking times. 132 00:07:12.279 --> 00:07:14.360 What's his name? What's his company's name? 133 00:07:15.040 --> 00:07:18.360 His name is Ryan Allison. 134 00:07:17.639 --> 00:07:20.519 And let me ask you about this. Let me ask 135 00:07:20.560 --> 00:07:24.319 you about this defamation. Where is he suing you for defamation? 136 00:07:26.360 --> 00:07:29.360 He said, I said something on next door, which I haven't. 137 00:07:29.240 --> 00:07:31.879 Well, it doesn't matter. I'm asking where is he suing 138 00:07:31.920 --> 00:07:35.160 you for defamation? Which court? 139 00:07:35.439 --> 00:07:38.279 Oh, well, it's the higher court, it's I don't know, 140 00:07:38.319 --> 00:07:41.720 it's probably counting of Jefferson. 141 00:07:41.800 --> 00:07:44.319 Right, did you actually get served with a lawsuit? 142 00:07:46.079 --> 00:07:50.279 Yes, well, he countersued her, But then he didn't show 143 00:07:50.399 --> 00:07:51.680 up right. 144 00:07:51.759 --> 00:07:53.800 Yeah, But and what I want to know is this 145 00:07:54.199 --> 00:07:57.199 about the defamation. How much is he asking. 146 00:07:56.920 --> 00:08:01.000 For twelve thousand dollars Budd's And how did he come up? 147 00:08:01.560 --> 00:08:05.240 How did he how did he come up with the figure? Okay, 148 00:08:05.560 --> 00:08:06.720 do you know what defamation? 149 00:08:08.160 --> 00:08:08.399 Yeah? 150 00:08:08.720 --> 00:08:11.560 People misunderstand defamation all the time. 151 00:08:12.519 --> 00:08:12.759 Yep. 152 00:08:13.519 --> 00:08:18.879 Okay, Well I'm asking you what what do you know 153 00:08:18.959 --> 00:08:19.800 about defamation? 154 00:08:21.279 --> 00:08:23.879 That it has to impact you financially and you have 155 00:08:23.920 --> 00:08:24.720 to have proof of that. 156 00:08:25.399 --> 00:08:29.560 Now, that's exactly where you're smart, except there is one exception. 157 00:08:31.279 --> 00:08:35.200 If it gives you emotional distress and all of that, 158 00:08:35.720 --> 00:08:38.720 you can put an arbitrary number on that you're not 159 00:08:38.879 --> 00:08:42.200 allowed to suit. May I finish? May I finish this 160 00:08:42.399 --> 00:08:44.960 so I can tell people about this? No, No, just 161 00:08:45.039 --> 00:08:49.159 let me finish this. Defamation comes in two flavors. One 162 00:08:49.320 --> 00:08:52.559 is against a public figure like me. I'm not I'm 163 00:08:52.559 --> 00:08:55.000 not calling myself you know special, It's just that I'm 164 00:08:55.039 --> 00:08:58.759 on the air every day. So if someone, if if 165 00:08:58.799 --> 00:09:03.200 I ever sued someone for defamation or for damages like that, 166 00:09:03.360 --> 00:09:06.960 I'd have to show actual damages. I'm not allowed to 167 00:09:07.000 --> 00:09:11.120 take emotional damages into consideration because they figure if I'm 168 00:09:11.240 --> 00:09:14.200 in the public I take on that risk. However, if 169 00:09:14.200 --> 00:09:17.440 I'm a private individual, if I attack this roofer and 170 00:09:17.480 --> 00:09:19.879 call him a scumbag or something and he wanted to 171 00:09:19.919 --> 00:09:23.159 assue me, he can go for actual damages. But he 172 00:09:23.200 --> 00:09:27.559 can also go for emotional distress and trauma. And that's 173 00:09:27.600 --> 00:09:30.879 why I'm asking, is he going for anything emotional? It 174 00:09:30.919 --> 00:09:33.200 doesn't sound like it. It sounds like he put a 175 00:09:33.240 --> 00:09:35.519 price of twelve thousand dollars. You know, how did he 176 00:09:35.559 --> 00:09:35.879 come up? 177 00:09:36.080 --> 00:09:38.240 How did he come up with that price of First, 178 00:09:38.600 --> 00:09:41.879 I still got to jump in with the definition of defamation. 179 00:09:42.159 --> 00:09:44.879 Both of you forgot one of the biggest things. It 180 00:09:44.919 --> 00:09:47.120 has to be a false statement. If you go on 181 00:09:47.240 --> 00:09:49.759 next door and say this guy took eight thousand dollars 182 00:09:49.960 --> 00:09:52.399 and can't fulfill the contract and won't give me my 183 00:09:52.519 --> 00:09:54.679 money back, that's not defamation. 184 00:09:55.399 --> 00:09:59.080 Well, okay, Mark, let me amend that just a little, 185 00:09:59.200 --> 00:10:05.559 because you're most correct. It has to be it has 186 00:10:05.639 --> 00:10:12.080 to be false. If in fact it is true and 187 00:10:12.120 --> 00:10:15.480 it's done just to shed someone in a negative light, 188 00:10:16.360 --> 00:10:20.360 then that also can be defamatory even if it's true. 189 00:10:20.519 --> 00:10:23.960 I want to take something, for example, if someone is transgender, 190 00:10:24.840 --> 00:10:29.039 or if someone is gay, or someone is a member 191 00:10:29.080 --> 00:10:32.639 of the white supremacist something or other. Whatever. If something 192 00:10:32.759 --> 00:10:36.559 is true, but the only reason for talking about it, 193 00:10:36.559 --> 00:10:38.879 it has nothing to do with the ability for someone 194 00:10:38.919 --> 00:10:42.799 to do a roof or a home improvement, but it's 195 00:10:43.000 --> 00:10:46.279 just to bring them into a negative light. It could 196 00:10:46.360 --> 00:10:51.879 become defamation. And I listen, man, I believe you. 197 00:10:52.240 --> 00:10:55.200 But that brings up a question I have, and that 198 00:10:55.240 --> 00:10:58.720 would be, how does every far right wing talk show 199 00:10:58.720 --> 00:11:00.000 host survive the world? 200 00:11:00.120 --> 00:11:03.679 Then, well, Mark, I'm going to tell you something. They 201 00:11:03.879 --> 00:11:06.799 survived the world for one word. And you know what 202 00:11:06.919 --> 00:11:09.799 that word is, Mark, You know what it is. It's 203 00:11:10.200 --> 00:11:12.720 what opinion. I mean, you say it all the time. 204 00:11:13.440 --> 00:11:15.679 You know, of course, of course I got you. Now, 205 00:11:16.039 --> 00:11:19.360 the opinion can't just be so out there that it's crazy. 206 00:11:19.399 --> 00:11:25.480 For example, in the recent lawsuits against Dominion, the the 207 00:11:24.960 --> 00:11:30.039 the voting machines and the voting software, well man, you 208 00:11:30.080 --> 00:11:32.879 know a lot of people came right out and said 209 00:11:32.919 --> 00:11:35.799 some nasty things like like just they came right out 210 00:11:35.799 --> 00:11:39.639 and said they're they're setting up you know, a false yeah, 211 00:11:39.679 --> 00:11:43.240 but narratives they were stating a miss fact. Yeah, but 212 00:11:43.279 --> 00:11:47.000 they were You're right, But they tried to hide behind opinion, 213 00:11:47.320 --> 00:11:50.039 and it wasn't and the course that's not your opinion. 214 00:11:50.279 --> 00:11:52.559 You were making it sound like a fact. So in 215 00:11:52.600 --> 00:11:56.399 any case, though it's mark is ninety nine percent right, 216 00:11:58.000 --> 00:12:02.080 this statement must be false. The true statements that it's 217 00:12:02.159 --> 00:12:05.240 not even worth discussing right now because they have to 218 00:12:05.240 --> 00:12:07.600 be done in such a way that it defames the 219 00:12:07.759 --> 00:12:11.480 entire classipe have something. Yes, let's say this. 220 00:12:12.279 --> 00:12:18.039 Let's say a contractor is gay, and you say, I 221 00:12:18.080 --> 00:12:21.799 think because he's gay that he did this, blah blah blah. 222 00:12:22.159 --> 00:12:25.200 That's where that's where it becomes that inflammatory. 223 00:12:25.360 --> 00:12:27.559 That's kind of an opinion. Though he goes, I think 224 00:12:27.600 --> 00:12:29.799 this guy's gay, meaning his opinion. 225 00:12:29.840 --> 00:12:32.240 No, let's say that he is, no question, but I'm 226 00:12:32.279 --> 00:12:35.720 saying because he's gay, this is what he did, whereas 227 00:12:35.759 --> 00:12:38.799 a heteromele wouldn't have done it. 228 00:12:38.840 --> 00:12:39.720 Is that defamation? 229 00:12:40.360 --> 00:12:44.200 Now it could be. Here's another thing. If the group 230 00:12:44.320 --> 00:12:48.279 is large enough, it becomes no defamation. If you are 231 00:12:48.320 --> 00:12:50.840 insulting a group, and usually the courts have been around 232 00:12:50.840 --> 00:12:54.000 twenty five people or more. If there is a group 233 00:12:54.000 --> 00:12:56.360 of people like gay people, and you just get on 234 00:12:56.799 --> 00:12:59.960 and like the gay population, can't do a class act 235 00:13:00.240 --> 00:13:03.840 lawsuit against you, for defamation of gay people. So it 236 00:13:03.879 --> 00:13:07.559 would be very difficult if you said, you know, all 237 00:13:07.600 --> 00:13:09.720 of these gay people do the same thing, or all 238 00:13:09.720 --> 00:13:13.480 these heterosexual people, or all these transgender people do the 239 00:13:13.519 --> 00:13:17.480 same thing, and it probably would not rise to the 240 00:13:17.559 --> 00:13:22.000 level of defamation. There's also something else that's usually not defamatory, 241 00:13:22.320 --> 00:13:26.320 and that is when something is done in humor or 242 00:13:26.480 --> 00:13:34.200 in what's called it's so out there and so freaking stupid. Yes, Like, 243 00:13:34.639 --> 00:13:38.480 I believe this guy is from a group of contractors 244 00:13:38.679 --> 00:13:42.279 who came from outer space to rip off people. They 245 00:13:42.279 --> 00:13:45.639 have a plot and they're coming from outer space. They're 246 00:13:45.679 --> 00:13:50.000 taking over the bodies of contractors, ripping off Americans, and 247 00:13:50.039 --> 00:13:53.600 they're using the money to build spaceships. I mean, you know, 248 00:13:53.639 --> 00:13:56.320 I'm just giving some creepy stuff. So here's what we 249 00:13:56.399 --> 00:13:59.120 have right now. We have a guy, I believe who 250 00:13:59.159 --> 00:14:02.440 is manipulating the system to try to just make Vanessa 251 00:14:02.480 --> 00:14:05.799 go away. Vanessa, when is your next hearing? Do you 252 00:14:05.919 --> 00:14:07.399 have one set? 253 00:14:07.919 --> 00:14:10.399 We don't have one yet because he said he's going 254 00:14:10.440 --> 00:14:13.360 to be unavailable because his father in law's having surgery, 255 00:14:13.519 --> 00:14:14.639 open heart surgery. 256 00:14:15.399 --> 00:14:19.279 So have you been unable to get and you have 257 00:14:19.320 --> 00:14:22.320 two different courts. The one is still in small claims, right, 258 00:14:22.480 --> 00:14:24.519 or did it move up to county court? 259 00:14:24.840 --> 00:14:26.559 Yeah, it went up to county court. 260 00:14:27.039 --> 00:14:28.200 Yeah, because why don't you wait? 261 00:14:28.240 --> 00:14:33.759 Why don't you once again though, that's because of his countersuit. Yes, right, yes, 262 00:14:33.840 --> 00:14:36.440 well that's what I'm saying in my opinion. Once again, 263 00:14:36.799 --> 00:14:39.600 this guy is staging this whole thing. Hey, two things, 264 00:14:39.639 --> 00:14:41.759 O time, we got to take a break, and I 265 00:14:41.799 --> 00:14:44.480 think we need to reach out and see if Kelly 266 00:14:44.559 --> 00:14:47.159 can't get this guy's side of the story right. 267 00:14:47.320 --> 00:14:50.960 Exactly, good idea. You hold on. We got more coming 268 00:14:51.039 --> 00:14:58.679 up on the Troubleshooter Show. Tom Martine here three h three, 269 00:14:58.720 --> 00:15:01.879 seven to one to three talk renew Home Innovations will 270 00:15:01.879 --> 00:15:05.879 get your beautiful walking showers with porcelain sheet walls. Man, 271 00:15:05.919 --> 00:15:10.559 can you believe that porcelain sheet walls, No, no maintenance whatsoever, 272 00:15:10.639 --> 00:15:13.240 the most beautiful materials. They can do your whole bathroom 273 00:15:13.320 --> 00:15:16.000 or just your shower and they can make the shower. 274 00:15:16.080 --> 00:15:20.480 It's like like just customized all your movements. You can 275 00:15:20.519 --> 00:15:22.360 do that for your dream home, or you can do it. 276 00:15:22.720 --> 00:15:26.360 You can do other levels of quality and trim for 277 00:15:26.759 --> 00:15:29.919 fix and flips or rentals. Renew home innovations dot Com 278 00:15:29.960 --> 00:15:32.960 two or three days, they're done. That's renew home Innovations 279 00:15:32.960 --> 00:15:35.840 dot com three oh three nine zero four, two thousand. 280 00:15:36.000 --> 00:15:40.679 Speaking of porcelain, a miss Fluria. Is porcelain ever used 281 00:15:40.799 --> 00:15:44.039 for countertops? He's with the art of granite? Just real quick? 282 00:15:44.080 --> 00:15:47.200 Are they? Are they? Is porcelain ever used for countertops? 283 00:15:47.759 --> 00:15:50.639 Good morning, Tom, Thank you for having me today. Yes, yes, sir, 284 00:15:51.000 --> 00:15:54.399 fabricate porcelain for countertops. It comes in pretty thin, so 285 00:15:54.440 --> 00:15:56.519 we always have to build up those edges. We need 286 00:15:56.559 --> 00:15:59.919 to mind the room and thicken the You know that beauty. 287 00:16:00.320 --> 00:16:03.159 It's beautiful stuff, isn't it? My god, it's beautiful. 288 00:16:03.240 --> 00:16:05.600 Yes, it comes in all sorts of colors, and he 289 00:16:05.679 --> 00:16:07.240 has so much movement and flow. 290 00:16:07.320 --> 00:16:07.519 Yes. 291 00:16:07.600 --> 00:16:10.200 Would it work with like in a kitchen with hot 292 00:16:10.200 --> 00:16:11.080 pans and stuff? 293 00:16:11.200 --> 00:16:12.120 Yes, it's heatproof. 294 00:16:12.240 --> 00:16:15.240 Actually one of the very few products there is heatproof. 295 00:16:15.600 --> 00:16:17.679 Okay, I want to talk to Henry Brett's over at 296 00:16:17.679 --> 00:16:20.799 Excel Roofing, one of our roofing experts of course, a 297 00:16:20.840 --> 00:16:23.200 sponsor of this show and the original member of the 298 00:16:23.240 --> 00:16:31.000 referral list at referrals dot com. Basically, Henry, what what 299 00:16:31.120 --> 00:16:35.120 reason would a roofer have for not being able to 300 00:16:35.240 --> 00:16:36.799 get a certain type of roof. 301 00:16:37.440 --> 00:16:41.559 I mean it's a red galvanized, not painted, but a 302 00:16:41.840 --> 00:16:45.559 you know, impregnated whatever you call it, red galvanized roof. 303 00:16:45.720 --> 00:16:47.679 And the guy has it on the contract, and all 304 00:16:47.679 --> 00:16:50.320 of a sudden Henry said, hey, I can't get that, 305 00:16:50.440 --> 00:16:52.519 but I can get this other stuff and paint it. 306 00:16:52.679 --> 00:16:55.759 What do you make of that? Oh, by the way, 307 00:16:55.840 --> 00:16:58.279 the name of the company. Hold on a second, the 308 00:16:58.399 --> 00:17:00.639 name of the company. I was in error when I 309 00:17:00.679 --> 00:17:04.519 said Harun, that's her name. It's the hern job. The 310 00:17:04.599 --> 00:17:08.440 name of the company is Ryan J. Allison, Inc. General 311 00:17:08.519 --> 00:17:12.440 contractor Ryan J. Allison. So I got that wrong. People, 312 00:17:12.720 --> 00:17:13.720 I'll go ahead. 313 00:17:14.039 --> 00:17:17.559 Henry, Yeah, absolutely, Tom, And I mean you want to 314 00:17:17.599 --> 00:17:21.240 install what's on the contract, that is what's that's what's right, 315 00:17:21.279 --> 00:17:24.759 and what's just sure or is it like material shortages? 316 00:17:24.839 --> 00:17:27.759 Sure that stuff will happen, but it's always best to 317 00:17:27.960 --> 00:17:30.960 verify with the supply house first to see if they 318 00:17:31.000 --> 00:17:31.880 have the material. 319 00:17:32.279 --> 00:17:34.839 But have you heard of these pre these pre painted 320 00:17:34.880 --> 00:17:35.960 galvanized roofs. 321 00:17:37.359 --> 00:17:40.480 You know, there's so many different materials out there. I 322 00:17:40.559 --> 00:17:44.039 have heard of them. I wouldn't I wouldn't recommend though, 323 00:17:44.039 --> 00:17:46.480 to go off of something that's not on the contract. 324 00:17:47.599 --> 00:17:50.839 So here's what the contract says, though the contract truly 325 00:17:50.960 --> 00:17:56.160 doesn't say any Here's what the contract says. It says installed. 326 00:17:56.200 --> 00:17:57.640 And I want to know how you would read this, 327 00:17:57.720 --> 00:18:04.480 Henry install eleven square of fire engine red corrugated metal 328 00:18:04.559 --> 00:18:09.279 roofing with trim. To me, that sounds like he can 329 00:18:09.319 --> 00:18:12.960 put up a corrugated metal roof and paint it. What 330 00:18:13.000 --> 00:18:14.720 does it say to you as a roofer? 331 00:18:15.960 --> 00:18:19.839 Yeah, so as as a roofer, that contract it's fairly vague. 332 00:18:19.920 --> 00:18:22.720 So all it's describing is the material and the color. 333 00:18:22.799 --> 00:18:25.160 So based on that they should be able to go 334 00:18:25.279 --> 00:18:28.839 up there, install the chorreated metal or prepainted or painted 335 00:18:28.880 --> 00:18:30.480 after the fact, and that would be That's what. 336 00:18:30.480 --> 00:18:34.599 I think too. I think too. She said it was 337 00:18:34.640 --> 00:18:37.519 the contract that it does not say anything about pre 338 00:18:37.640 --> 00:18:41.400 finished or anything. And technically, if the guy wanted to 339 00:18:41.480 --> 00:18:45.000 install and paint it, I'm not saying that's what she wanted. 340 00:18:45.240 --> 00:18:47.839 I don't doubt Vanessa's story at all. But what I'm 341 00:18:47.880 --> 00:18:54.200 saying is Ryan Allison is not He didn't. He didn't 342 00:18:54.279 --> 00:18:58.599 make a contract he can't keep. I think he by 343 00:18:58.680 --> 00:19:02.000 putting up a roof and painting it. Mark, Honestly, when 344 00:19:02.039 --> 00:19:04.680 you read that, do you assume it's going to be 345 00:19:04.720 --> 00:19:06.079 pre painted and prepaintished? 346 00:19:06.119 --> 00:19:08.200 A couple things you guys are making me think here. 347 00:19:08.240 --> 00:19:11.920 So if it's corrugated metal, if it was pre painted 348 00:19:11.960 --> 00:19:15.079 and it was done properly with the right paint, Uh, 349 00:19:15.240 --> 00:19:18.279 that's a good possibility. And I would agree with both 350 00:19:18.319 --> 00:19:21.559 of you. But the way I read it is it's 351 00:19:21.599 --> 00:19:24.079 not going to be. If he puts it up there 352 00:19:24.200 --> 00:19:27.880 then decides to paint the roof after the corrugated metals 353 00:19:27.960 --> 00:19:29.400 up there, there's going to be a lot of it 354 00:19:29.519 --> 00:19:32.440 not painted, and I think that's going to be ridiculous. 355 00:19:33.039 --> 00:19:34.880 No, No, I'm not saying it's the best way to 356 00:19:34.880 --> 00:19:37.920 do it, But I want to ask Henry, Henry, corrugated 357 00:19:37.960 --> 00:19:41.680 metal roofing, how does it take paint? And is it 358 00:19:41.799 --> 00:19:43.519 common to paint them? 359 00:19:44.559 --> 00:19:47.000 You know what, Yeah, it is fairly common to paint 360 00:19:47.039 --> 00:19:49.319 that kind of stuff, and you can paint it. It's 361 00:19:49.359 --> 00:19:51.920 always best so to prep it on the ground and 362 00:19:51.960 --> 00:19:55.200 have it pre painted. To install it and then paint it, 363 00:19:55.240 --> 00:19:56.480 You're just you're never going to. 364 00:19:56.480 --> 00:19:58.519 Well and we don't know, we don't know how he 365 00:19:58.640 --> 00:20:00.440 was going to do it for all we No, he 366 00:20:00.519 --> 00:20:02.759 was going to paint it on the ground. See that's 367 00:20:02.799 --> 00:20:06.200 the problem with this contract. We don't really know how 368 00:20:06.200 --> 00:20:09.519 he was going to do it. But she immediately stopped him, 369 00:20:09.799 --> 00:20:13.279 and he's saying to her, wait a minute, I'm willing 370 00:20:13.319 --> 00:20:16.200 to do this contract. It's you're You're the one who's 371 00:20:16.240 --> 00:20:21.880 canceling it. That's what I'm thinking. But again, Vanessa, did 372 00:20:21.920 --> 00:20:25.559 he say he's willing to do the contract? 373 00:20:28.960 --> 00:20:30.160 Hold on, let me get her up. 374 00:20:31.039 --> 00:20:35.119 Yeah, Vanessa, we were just asking did he indicate did 375 00:20:35.119 --> 00:20:38.240 he indicate he's willing to do the contract. 376 00:20:39.720 --> 00:20:42.480 At the time, Yes, and he was going to paint 377 00:20:42.519 --> 00:20:43.759 it once it was on the roof. 378 00:20:44.079 --> 00:20:46.720 By the way, I should say this, this was back 379 00:20:47.400 --> 00:20:50.559 in This was back in twenty twenty four, March of 380 00:20:50.599 --> 00:20:54.680 twenty twenty four. So you've been waiting that long for 381 00:20:55.319 --> 00:20:57.160 an up for a court date. 382 00:20:58.759 --> 00:21:01.720 Yes, there are multiple cored dates involved. 383 00:21:01.759 --> 00:21:02.559 So the first. 384 00:21:02.319 --> 00:21:06.039 One and then and then he just keeps dragging it off. 385 00:21:06.440 --> 00:21:09.319 He's dragging us out. That's easy to do it this long, jeez. 386 00:21:09.400 --> 00:21:10.920 Yeah, but I'm not sure she's gonna win. 387 00:21:11.240 --> 00:21:15.160 Okay, guys on the lawsuit, guys, hold on, guys, Okay, 388 00:21:15.200 --> 00:21:17.400 hold on, let me answer this, Henry. 389 00:21:17.559 --> 00:21:23.319 The lawsuit is she wants her money backer down payment. Okay, okay, 390 00:21:23.359 --> 00:21:23.920 so go ahead. 391 00:21:23.960 --> 00:21:25.680 Mark wants to paint on the roof. 392 00:21:26.000 --> 00:21:27.759 Hold On, don't. We don't know how he wants to 393 00:21:27.759 --> 00:21:30.079 paint it. All we know is he's willing to give 394 00:21:30.119 --> 00:21:31.759 her a red corrugated metal roof. 395 00:21:32.599 --> 00:21:34.359 No, I haven't written that he was going to paint 396 00:21:34.400 --> 00:21:35.920 it once it was installed. 397 00:21:35.440 --> 00:21:39.880 Which is absurd to me. That's totally absurd. Well, it 398 00:21:39.960 --> 00:21:41.720 doesn't say that on the contract. 399 00:21:41.319 --> 00:21:46.039 But everything, but look, everything I'm reading basically says buying 400 00:21:46.079 --> 00:21:49.480 it colored material is way better than painting it for 401 00:21:49.599 --> 00:21:54.160 long term, you know, durability, and you know painting is more. 402 00:21:54.039 --> 00:21:55.599 Of a cost efficient thing. 403 00:21:55.880 --> 00:21:58.519 But it really comes down to this, though, if you 404 00:21:58.559 --> 00:22:00.880 want to think in real terms, long as the caller's 405 00:22:00.960 --> 00:22:04.200 not fit in to us, he told her it's going 406 00:22:04.279 --> 00:22:06.880 to be pre painted, ready to go and put up there. 407 00:22:07.240 --> 00:22:11.000 Then he told her Henry that he can't get that material, 408 00:22:11.319 --> 00:22:13.880 so he needs to get the regular stuff then paint it. 409 00:22:14.079 --> 00:22:17.359 So he's actually acknowledged according to her what he was 410 00:22:17.400 --> 00:22:17.880 gonna do. 411 00:22:18.039 --> 00:22:22.640 Okay, is that in writing, But no, it's not. Now 412 00:22:22.680 --> 00:22:25.519 Here's what I think. I think if he shows up 413 00:22:25.519 --> 00:22:27.920 to court and says, your honor, I'm willing to fulfill 414 00:22:27.960 --> 00:22:32.440 the contract, and I think she's going to lose. That's 415 00:22:32.519 --> 00:22:33.599 just my gut feeling. 416 00:22:34.240 --> 00:22:36.559 I really mean that, Hey, do you have anything in 417 00:22:36.680 --> 00:22:41.640 text or emails or anything, Vanessa that says it were 418 00:22:41.680 --> 00:22:45.400 this dispute and he acknowledges like he can't get that material? 419 00:22:45.519 --> 00:22:45.680 Right? 420 00:22:45.880 --> 00:22:48.440 Yeah, is there anything that that hints? What do you have? 421 00:22:48.799 --> 00:22:49.039 Yeah? 422 00:22:49.119 --> 00:22:49.920 What does it say? 423 00:22:50.000 --> 00:22:53.359 I have all kinds of emails and texts that say 424 00:22:53.880 --> 00:22:56.880 he's unable to get the Yeah, that was the very 425 00:22:56.920 --> 00:22:59.000 first thing he said he's unable to get. 426 00:23:00.559 --> 00:23:04.319 See, guys, here's where I think it comes down. 427 00:23:04.640 --> 00:23:07.319 What if the guy says What if the guy says, yeah, 428 00:23:07.440 --> 00:23:09.559 I was willing to do it, but it's not available, 429 00:23:09.599 --> 00:23:12.440 So I'm going to fulfill the contract in another way. See, 430 00:23:12.480 --> 00:23:15.279 the contract is not written tight enough. I think for 431 00:23:15.359 --> 00:23:16.720 her to go crazy on this. 432 00:23:16.759 --> 00:23:19.119 Then when I would explain to the judge if that 433 00:23:19.319 --> 00:23:24.000 exact thing was brought up. Regular galvanized a roof panel 434 00:23:24.279 --> 00:23:26.960 is about forty bucks at home depot, and one that's 435 00:23:27.000 --> 00:23:30.039 already colored ready to go is almost double, if not. 436 00:23:30.160 --> 00:23:33.599 Triple, that Okay. I think you guys are putting too 437 00:23:33.680 --> 00:23:36.720 much on the courts to interpret. I think it comes 438 00:23:36.720 --> 00:23:38.880 down to are you going to fulfill the contract or not? 439 00:23:39.200 --> 00:23:42.000 I don't know, but maybe he'll say, look, it wasn't 440 00:23:42.000 --> 00:23:44.880 a contract. You haven't done the work, she hasn't gotten 441 00:23:44.880 --> 00:23:47.039 anything in return. Let's just return the money. 442 00:23:47.119 --> 00:23:47.279 Tom. 443 00:23:47.440 --> 00:23:49.400 If we look at that, if we look at that 444 00:23:49.519 --> 00:23:53.559 line item, it's square. It says eleven squares fire engine 445 00:23:53.599 --> 00:23:57.160 red corrugated metal roofing. I mean it says that it's 446 00:23:57.519 --> 00:24:01.799 fire engine red corrugated metal roofing. If he goes up 447 00:24:01.839 --> 00:24:05.200 and it's not, I mean, come on, but Mark, he 448 00:24:05.240 --> 00:24:06.279 can make it red. 449 00:24:06.400 --> 00:24:08.720 I mean, if I say I'm going to sell you 450 00:24:08.759 --> 00:24:10.440 a red what's that mark? 451 00:24:10.559 --> 00:24:10.839 What's that? 452 00:24:12.000 --> 00:24:13.960 I agree with you, Tom. I think that if she, 453 00:24:14.359 --> 00:24:15.880 if she goes to court with them and it's in 454 00:24:15.920 --> 00:24:18.880 the contract, that it's just it's fire engine red and 455 00:24:19.200 --> 00:24:22.000 there's no specific painting method. 456 00:24:21.759 --> 00:24:24.000 Or oh I break off from you guys. I'm sorry. 457 00:24:24.039 --> 00:24:26.640 Guys, Like if I go order a brand new red 458 00:24:26.720 --> 00:24:29.960 Cherry Corvette and they get me a black one in 459 00:24:30.039 --> 00:24:33.359 spray painted mark, that's a whole different mark. 460 00:24:33.480 --> 00:24:34.079 That's different. 461 00:24:34.119 --> 00:24:37.079 I agree with mark one hundred percent. The contract. In 462 00:24:37.440 --> 00:24:38.759 the contract the way read. 463 00:24:38.640 --> 00:24:41.200 It doesn't say pre finished, but it doesn't say it's 464 00:24:41.200 --> 00:24:42.000 going to be painted. 465 00:24:42.440 --> 00:24:47.039 It says fire red roofing material. It doesn't say we're 466 00:24:47.079 --> 00:24:48.559 going to put in a correguatar roof. 467 00:24:48.680 --> 00:24:51.160 You know, you know what I would love to get, 468 00:24:51.440 --> 00:24:53.839 really if we could someone who was a judge or 469 00:24:53.880 --> 00:24:56.759 a magistrator, just to see how their mind works. Wait, wait, 470 00:24:56.799 --> 00:24:57.359 I got one. 471 00:24:57.559 --> 00:25:01.200 Does Vanessa have any material, samples or hold on? Did 472 00:25:01.240 --> 00:25:05.000 he offer you samples, good examples or photos or anything else? 473 00:25:05.279 --> 00:25:09.960 Yeah, Henry will tell you this. Usually you pick yes. Okay, 474 00:25:10.119 --> 00:25:15.160 so you have a place where you pick the material? Yes, okay, 475 00:25:15.240 --> 00:25:18.880 what do you have? Was it presented by him? Yes? 476 00:25:19.000 --> 00:25:20.400 It's in Colorado Springs? 477 00:25:20.880 --> 00:25:23.599 No? No, I'm asking you went. Did you go to 478 00:25:23.720 --> 00:25:26.039 the showroom? No? 479 00:25:26.039 --> 00:25:28.480 No, he sent it to me and. 480 00:25:28.160 --> 00:25:31.680 And okay, he sent you and said pick a roof. 481 00:25:31.759 --> 00:25:37.799 Do you have a correspondence that says that yes. I 482 00:25:37.839 --> 00:25:39.960 want to see the correspondence before we even go on. 483 00:25:40.039 --> 00:25:41.680 Let's stop right here. I got to take a break. 484 00:25:41.960 --> 00:25:44.799 I want to see the correspondence where he says pick 485 00:25:44.799 --> 00:25:47.839 a roof, and I want to see how that goes, 486 00:25:47.880 --> 00:25:49.559 so you hang on real quick. 487 00:25:49.599 --> 00:25:52.079 I know we got a break here, but Henry, it 488 00:25:52.240 --> 00:25:54.440 hailed like hell in Colorado Springs. 489 00:25:54.440 --> 00:25:55.839 I mean, how much damage here? 490 00:25:56.799 --> 00:25:57.039 Yeah? 491 00:25:57.079 --> 00:26:00.880 Absolutely, so that was actually not the most your damage too. 492 00:26:01.000 --> 00:26:03.279 We got a bunch of hail up there in a 493 00:26:03.480 --> 00:26:04.160 John's town. 494 00:26:04.799 --> 00:26:09.359 We're so overtime. Let me let you, Henry, it's not 495 00:26:09.440 --> 00:26:11.319 fair to you to do this right before a break. 496 00:26:11.400 --> 00:26:14.160 Let's just let you elaborate afterwards. We're going to talk 497 00:26:14.160 --> 00:26:16.640 about the current hail while we have them on. But 498 00:26:17.240 --> 00:26:19.680 let's talk about this. I want to try to get 499 00:26:19.720 --> 00:26:22.599 someone's opinion on this other than ours. I would like 500 00:26:22.680 --> 00:26:25.440 our YouTuber morons to weigh in on it. Mark d 501 00:26:25.519 --> 00:26:26.799 a poll on my serious. 502 00:26:27.200 --> 00:26:30.400 Let's get that piece from her that he sent over 503 00:26:30.440 --> 00:26:30.960 the sample. 504 00:26:31.039 --> 00:26:34.319 Let's get that you're right. You're right, because if that 505 00:26:34.440 --> 00:26:38.519 email says make the selection that you want, and it's 506 00:26:38.559 --> 00:26:41.240 on there, that that would be that would lead me 507 00:26:41.319 --> 00:26:44.279 to believe that it was specified. Okay, we got more 508 00:26:44.319 --> 00:26:50.640 coming up on the Troubleshooter Show where the real heat comes, 509 00:26:50.920 --> 00:26:52.960 and it's going to come this week even but fix 510 00:26:53.000 --> 00:26:54.920 at twenty four to seven. We'll do that thirty nine 511 00:26:54.960 --> 00:27:00.279 dollars deep clean, check and tune for your AC. It's 512 00:27:00.400 --> 00:27:02.799 very important. It's only thirty nine bucks for new customers 513 00:27:02.880 --> 00:27:04.759 or people who haven't had it done. Fixed myihome dot 514 00:27:04.839 --> 00:27:08.279 com book now, fixmihome dot com book now, So listen. 515 00:27:08.519 --> 00:27:11.160 I want all my callers please. I will get to you. 516 00:27:11.200 --> 00:27:12.880 But this is really important that we get to the 517 00:27:12.880 --> 00:27:16.960 bottom of this. And did she send us that clause 518 00:27:17.799 --> 00:27:21.000 or that email or something that said pick one of 519 00:27:21.000 --> 00:27:24.839 these roofs? Did she send it to us, Katchina. We're 520 00:27:24.880 --> 00:27:28.640 depending on you for that for finding that out. If not, 521 00:27:28.720 --> 00:27:33.480 I need to move on. Okay, but then let me talk. Look, 522 00:27:33.680 --> 00:27:36.680 I have a couple emails. Let me siphon through and 523 00:27:36.720 --> 00:27:39.079 I will get it to you. I will get it 524 00:27:39.279 --> 00:27:41.799 all right, and then Henry stand by because I want 525 00:27:41.799 --> 00:27:44.119 to talk about the hail damage. But wait, I want 526 00:27:44.160 --> 00:27:46.680 to take Jay, who's been waiting quite a while. Jay, 527 00:27:47.079 --> 00:27:52.519 Welcome to the show. Your mom and her dad had 528 00:27:52.559 --> 00:27:55.640 mineral rights, the dad left them to your mom. Your 529 00:27:55.680 --> 00:27:57.119 mom passed away. Is that right? 530 00:27:58.599 --> 00:27:58.799 Yes? 531 00:27:58.960 --> 00:28:02.240 May I interject something real fast blots on my mind? 532 00:28:02.559 --> 00:28:03.200 Absolutely? 533 00:28:03.920 --> 00:28:08.519 Absolutely, If someone wants to paint my roof, I want 534 00:28:08.559 --> 00:28:11.519 them to show me where the manufacturer of that paint 535 00:28:11.960 --> 00:28:15.519 in tends it to be used for a roof guarantees 536 00:28:15.640 --> 00:28:20.319 it's appropriate for this application, and warrants it on this application. 537 00:28:20.640 --> 00:28:22.680 Good luck, that guy's never going to get it done. 538 00:28:22.799 --> 00:28:25.880 She don't have to accept it. Vote for JEFFICA judges 539 00:28:25.880 --> 00:28:29.240 out because the bunch of lefty morons. And next, yes, 540 00:28:29.319 --> 00:28:32.960 you're correct. My grandfather bought tons of oil and gas 541 00:28:33.039 --> 00:28:37.000 rights he left in my mom. No one knows who 542 00:28:37.480 --> 00:28:40.880 has what my mom sold everything she thought she had. 543 00:28:40.920 --> 00:28:44.599 They're popping up left and right, checks her coming in. Yeah, 544 00:28:44.759 --> 00:28:48.720 my sister has to know what estate is because there's 545 00:28:48.720 --> 00:28:54.000 somebody else involved besides the direct family the title, and 546 00:28:54.359 --> 00:28:56.400 she is a year and a half into having none. 547 00:28:56.559 --> 00:28:59.400 I get it, I get it. Listen. Basically, what you're 548 00:28:59.440 --> 00:29:03.240 trying to do is you're trying to memorialize and quantify 549 00:29:03.599 --> 00:29:07.480 what she owns. You want to know you know, and 550 00:29:08.079 --> 00:29:11.000 to do that is not as hard as you might think. 551 00:29:11.599 --> 00:29:16.559 There is a forum, an online platform that about ninety 552 00:29:16.599 --> 00:29:21.359 eight percent of all producers, all of them, use about 553 00:29:21.480 --> 00:29:25.720 ninety nine percent of them. And if you go to 554 00:29:25.759 --> 00:29:30.640 that forum, you can search the last name, reset passwords, 555 00:29:30.880 --> 00:29:34.200 and do all kinds of that stuff. It's really important though, 556 00:29:34.359 --> 00:29:38.480 that you get to the right place, and it's called 557 00:29:39.759 --> 00:29:47.000 energy Link energy link and it's literally energylink dot com. 558 00:29:47.480 --> 00:29:50.960 When you go to energylink dot com, you can search 559 00:29:51.039 --> 00:29:55.680 around there and see just see usually it's the last 560 00:29:55.759 --> 00:29:59.079 name of the person that they file these royalties with. 561 00:30:00.200 --> 00:30:03.799 That is a really good resource. You can also call 562 00:30:04.039 --> 00:30:07.799 energy link and ask them to help you search. You 563 00:30:07.880 --> 00:30:10.759 would maybe have to show a death certificate or some 564 00:30:10.839 --> 00:30:14.200 kind of representation like you know what they used to 565 00:30:14.200 --> 00:30:17.200 call an executive of the estate, but a personal representative 566 00:30:17.240 --> 00:30:21.039 of the estate. But energylink dot com is one of 567 00:30:21.119 --> 00:30:24.799 the first ones. Another thing that you need to know 568 00:30:25.480 --> 00:30:30.880 is in each state, the state keeps track of people 569 00:30:31.279 --> 00:30:36.240 who have gas and oil royalties, and if it's a 570 00:30:36.279 --> 00:30:40.880 simple royalty. The reason states and counties know about this 571 00:30:41.480 --> 00:30:44.920 is because you have to pay property tax on that 572 00:30:45.079 --> 00:30:49.839 portion of the acreage where you receive royalties. Believe it 573 00:30:49.920 --> 00:30:54.359 or not, they break down royalty interests into property shares 574 00:30:54.680 --> 00:31:00.359 for the purposes of property tax. So if you have 575 00:31:00.720 --> 00:31:04.799 the checks, the checks are usually issued by a company 576 00:31:05.119 --> 00:31:08.880 and many times they they make a memo as to 577 00:31:09.039 --> 00:31:12.599 what wells are involved, and the wells are located in 578 00:31:12.680 --> 00:31:16.759 a county, and that county has a record of who's 579 00:31:16.799 --> 00:31:20.119 paying the tax on it. So let's first break it down. 580 00:31:20.599 --> 00:31:26.119 If you have checks, Tom Martine, I want to go 581 00:31:26.200 --> 00:31:30.880 right back to that. Jay again. Hey, Jay, we are 582 00:31:30.960 --> 00:31:32.839 running out of time, but I can hold you over. 583 00:31:32.920 --> 00:31:36.039 But here's another thing. On the checks that you get. 584 00:31:36.079 --> 00:31:37.799 How many checks a month are coming in. 585 00:31:38.960 --> 00:31:41.839 There's so random, Tom, there's no rhyme, no reason. 586 00:31:42.440 --> 00:31:47.720 Okay, but each check, all right, but each check no 587 00:31:47.759 --> 00:31:50.480 one else. Each check has a payer. 588 00:31:52.240 --> 00:31:55.119 And when you call them, they're like, well, we'll get 589 00:31:55.119 --> 00:31:57.960 back to you. We're not entirely sure. And you're like, 590 00:31:57.960 --> 00:31:59.480 can I get a copy of that contract? 591 00:31:59.720 --> 00:32:03.240 And well, actually, actually, Jay, Jay, I'm going to tell 592 00:32:03.240 --> 00:32:07.920 you something. Actually, they are required by all kinds of 593 00:32:07.960 --> 00:32:13.079 agencies to have what's called an owner relations department. That's 594 00:32:13.119 --> 00:32:15.640 where you call. You don't just call rendy, you say, 595 00:32:15.880 --> 00:32:19.680 I want to talk to owner relations. Literally, it's called 596 00:32:19.880 --> 00:32:26.039 owner relations. Yeah. The check hold on the check, Jay. 597 00:32:26.440 --> 00:32:31.119 The check also refers to a customer number. By law, 598 00:32:31.359 --> 00:32:34.839 every single customer has to have a number. The royalty 599 00:32:34.880 --> 00:32:38.079 interest must be recorded under that number, and they must 600 00:32:38.160 --> 00:32:43.319 give you complete information on that number. So I don't 601 00:32:43.880 --> 00:32:45.680 I could help you, man, I mean, all you have 602 00:32:45.720 --> 00:32:48.079 to do or look at the checks then go to 603 00:32:48.240 --> 00:32:53.480 energylink dot com and okay, well send me every single check, 604 00:32:53.519 --> 00:32:55.839 a copy of every single check, and I'll tell you 605 00:32:55.960 --> 00:32:58.400 how to get the information. I can get the information 606 00:32:58.480 --> 00:33:01.160 in five minutes. We're running out of I'm just I'm sorry, Jay, 607 00:33:01.240 --> 00:33:03.759 we're running out of time. My fault. You can hang on. 608 00:33:10.799 --> 00:33:13.400 Ripped new. 609 00:33:15.319 --> 00:33:20.799 Who you don't have, come running stas as you can. 610 00:33:22.039 --> 00:33:26.960 Shooter's gonna help come MANX. 611 00:33:26.240 --> 00:33:31.759 Is the Troubleshooter Show Now, Tom Martine, Welcome to the show. 612 00:33:31.839 --> 00:33:34.559 This hour brought to you by frankdarandereal estate man dot com. 613 00:33:34.680 --> 00:33:36.279 If you want to know what your house will sell for, 614 00:33:36.680 --> 00:33:39.559 he'll do a complete analysis, free of charge, with no obligation, 615 00:33:40.440 --> 00:33:44.160 and it's pretty damn accurate. Frank Duranderealestateman dot com three 616 00:33:44.240 --> 00:33:48.079 oh three nine two zero sixteen twenty two. Let's talk 617 00:33:48.119 --> 00:33:51.000 about an exciting auction. Also, I just want to by 618 00:33:51.119 --> 00:33:55.599 name tell Vanessa and then Rod has a Gocatz problem, 619 00:33:55.720 --> 00:33:59.599 another scumbag company that we've been on. Dale wants to 620 00:33:59.599 --> 00:34:03.000 talk about AutoNation. Brenda wants to talk about an apartment. 621 00:34:03.079 --> 00:34:05.000 We will get to all of you right now. Courtney 622 00:34:05.079 --> 00:34:07.000 with Buy and Build, the owner of Buy and Build 623 00:34:07.000 --> 00:34:09.960 dot Net. I've known Courtney for years and they have 624 00:34:10.119 --> 00:34:14.360 a great warehouse that sells kitchen and bath stuff. But 625 00:34:14.519 --> 00:34:19.320 they also have about twice a year, this incredible auction 626 00:34:20.119 --> 00:34:23.320 that's going on right now. And what's exciting about today 627 00:34:24.000 --> 00:34:27.079 is the auction closes. So during the auction you can 628 00:34:27.159 --> 00:34:31.119 make bids like any auction, and then as they start 629 00:34:31.239 --> 00:34:35.320 to close the items, you have a final chance to 630 00:34:35.400 --> 00:34:37.880 make a bid, and then it's held open for two 631 00:34:38.000 --> 00:34:41.360 minutes while someone else can match it, and it keeps 632 00:34:41.480 --> 00:34:46.719 going until someone gives up. Courtney Piers with a buy 633 00:34:46.800 --> 00:34:49.239 and Build dot Net I want to tell you first, 634 00:34:49.679 --> 00:34:52.760 as he's talking about this, how you can follow along. 635 00:34:53.199 --> 00:34:58.079 Go to roller auction dot com. That's r L L 636 00:34:58.280 --> 00:35:03.480 E Er roller auction dot com and then click on 637 00:35:03.679 --> 00:35:06.599 buy and Build and you will see the action going 638 00:35:06.679 --> 00:35:10.880 on now. Yesterday Courtney was a bit distressed because he said, 639 00:35:10.880 --> 00:35:13.639 oh my god, I'm giving some of this stuff away. 640 00:35:14.039 --> 00:35:16.639 I hope I get more action. So what's going on 641 00:35:16.840 --> 00:35:22.119 today at rollerauction dot com Buy and Build, the buy 642 00:35:22.239 --> 00:35:25.880 and Build section what's going on Courtney, Well. 643 00:35:25.960 --> 00:35:26.760 Good morning, Tom. 644 00:35:27.920 --> 00:35:30.480 We're a little stressed still right now because this is 645 00:35:30.559 --> 00:35:33.199 the two hours before the sales starts moment where I'm 646 00:35:33.199 --> 00:35:36.599 looking at all these prices and everything's pretty much still 647 00:35:36.639 --> 00:35:39.880 be given away for almost nothing. I'm looking at flooring 648 00:35:39.960 --> 00:35:44.239 here for fifteen cents of square foot. Oh man, that's tile, 649 00:35:45.000 --> 00:35:47.960 porcelain tile, a grade porcelain tile, sitting at twenty cents 650 00:35:48.000 --> 00:35:52.480 of square foot. There's some really amazingly good steals. You 651 00:35:52.559 --> 00:35:54.880 get into the kitchen cabinets, and you can still get 652 00:35:55.039 --> 00:35:58.480 full sets of kitchen cabinets for under one thousand dollars. 653 00:35:59.199 --> 00:36:02.599 What under one thousand dollars. 654 00:36:02.760 --> 00:36:06.280 I'm looking at a yeah, fifteen piece snow Haven kitchen 655 00:36:06.400 --> 00:36:10.000 cabinet set with soft closed doors, soft closed drawers, sitting 656 00:36:10.079 --> 00:36:13.079 right now at eight hundred dollars. So if you've only 657 00:36:13.159 --> 00:36:16.239 imagine the entire kitchen for that level now, I'm hoping, 658 00:36:16.280 --> 00:36:18.280 of course, it goes a little higher than that. That's 659 00:36:18.320 --> 00:36:21.599 why we're talking. But right now there are some amazing 660 00:36:21.719 --> 00:36:23.719 bargains to be had, and if you log on, I 661 00:36:23.800 --> 00:36:26.800 can guarantee you there's going to be some people leaving 662 00:36:26.880 --> 00:36:30.599 today with products at Penniesney Dollar Courtney. 663 00:36:30.679 --> 00:36:34.159 I'm seeing, I'm seeing this whole damn set of cabinets, 664 00:36:34.440 --> 00:36:37.440 and and they're all right there, and I think they're 665 00:36:37.480 --> 00:36:40.559 assembled already, right if the picture shows them assembled, are 666 00:36:40.599 --> 00:36:41.440 they assembled or not? 667 00:36:42.159 --> 00:36:45.599 So there is one, Lot number ninety nine is assembled 668 00:36:45.639 --> 00:36:48.199 and Lot number one hundred is the exact same kitchen. 669 00:36:48.280 --> 00:36:51.119 We decided to sell one unassembled and palatized so you 670 00:36:51.199 --> 00:36:52.960 can actually load it in the back of a pickup 671 00:36:53.000 --> 00:36:55.960 truck and get it home. And so a lot of 672 00:36:56.000 --> 00:36:58.079 pieces of people that buy from out of state and stuff, 673 00:36:58.079 --> 00:37:01.320 they just don't have the ability to trans assembled cabinets. 674 00:37:01.400 --> 00:37:04.079 So at these price lits unassembled. 675 00:37:04.119 --> 00:37:05.159 But at these. 676 00:37:05.119 --> 00:37:08.039 Prices, brother, at these prices, let me tell you something. 677 00:37:08.280 --> 00:37:12.719 People can put freaking beautiful cabinets in their garage. Now 678 00:37:12.800 --> 00:37:14.760 you know that happened with you and me. I was 679 00:37:14.840 --> 00:37:18.000 looking at garage cabinets at home Depot and at these 680 00:37:18.039 --> 00:37:20.760 other big boxes, and you showed me a line of 681 00:37:20.840 --> 00:37:24.239 Shaker cabinets that were beautiful I put in my garage 682 00:37:24.480 --> 00:37:28.119 and people said my opulent, and I said, no. They 683 00:37:28.159 --> 00:37:31.840 were cheaper than the gladiator stuff. They were cheaper than 684 00:37:31.920 --> 00:37:34.239 anything you could buy at the big box stores, and 685 00:37:34.360 --> 00:37:37.119 I'm looking at some lots here. There's a complete room 686 00:37:37.159 --> 00:37:41.039 of cabinets for five hundred dollars right now, Courtney, there 687 00:37:41.119 --> 00:37:45.239 is no way that all of these lots of cabinets 688 00:37:45.719 --> 00:37:48.599 are going to go for substantially more prices than not 689 00:37:48.679 --> 00:37:50.559 all of them. You got too many this time, Bro, 690 00:37:51.079 --> 00:37:53.639 You're gonna you're gonna be given some of this away. 691 00:37:54.719 --> 00:37:56.719 Yeah, there's gonna be some really good deals. I mean, 692 00:37:56.760 --> 00:38:00.880 if you guys, if anybody in this listening audiences in 693 00:38:00.960 --> 00:38:04.079 the market for any home improvement materials right now, this 694 00:38:04.280 --> 00:38:07.239 is absolutely one of the best opportunities you can possibly get. 695 00:38:07.639 --> 00:38:09.760 We have these pre hung doors, and some of those 696 00:38:09.840 --> 00:38:12.280 doors they're still sitting at five dollars a piece for 697 00:38:12.440 --> 00:38:15.880 doors that watasha, oh my god, dollars four hundred dollars. 698 00:38:15.960 --> 00:38:21.480 Even retail toilets sitting at you fifteen dollars. 699 00:38:21.880 --> 00:38:22.079 I know. 700 00:38:24.000 --> 00:38:25.280 I want to tell them how it works. If you 701 00:38:25.360 --> 00:38:29.079 go to rollerauction dot Com, hit the buy and Build banner, 702 00:38:29.599 --> 00:38:31.440 you go into buy and Build, and what I did 703 00:38:31.599 --> 00:38:34.519 was simply went down to cabinets in the search function, 704 00:38:35.159 --> 00:38:38.840 and it brought up cabinets and you'll see the extraordinary 705 00:38:38.920 --> 00:38:41.360 deals you can go down to doors as he was 706 00:38:41.480 --> 00:38:44.679 just talking about, and it'll show free hung doors. I'm 707 00:38:44.800 --> 00:38:49.119 looking at some doors here, some interior six panel, beautiful 708 00:38:49.199 --> 00:38:52.920 prepainted doors. I don't know if they're prepainted finished, but whatever, 709 00:38:53.320 --> 00:38:58.800 it's eight dollars, eight dollars. I mean, this is incredible. Okay, No, 710 00:38:58.960 --> 00:39:02.719 no one is here six dollars Courtney. There are so 711 00:39:03.000 --> 00:39:07.320 many of them. What is the reality that they're gonna 712 00:39:07.320 --> 00:39:09.719 be bid up a lot? I mean, there's too many 713 00:39:09.800 --> 00:39:11.719 of them to be bid up a lot. Somebody can 714 00:39:11.760 --> 00:39:13.920 go to a brand new item. In other words, you 715 00:39:14.079 --> 00:39:16.320 have items side by side that are pretty much the same. 716 00:39:16.679 --> 00:39:19.559 So once somebody gets to a bid game, yeah, so 717 00:39:19.679 --> 00:39:21.639 they can go next door to an item and start 718 00:39:21.679 --> 00:39:25.639 at five dollars. I mean, you're gonna you're gonna be 719 00:39:25.719 --> 00:39:28.639 giving a lot of this stuff away. So explain how 720 00:39:28.719 --> 00:39:32.239 it happens today and what the closing is all about. 721 00:39:32.320 --> 00:39:34.599 Explain what happens, you bet sure. 722 00:39:34.679 --> 00:39:37.679 So at one o'clock PM, the first three items of 723 00:39:37.719 --> 00:39:40.880 the auction, which I believe are putty knives, are gonna close. 724 00:39:41.440 --> 00:39:44.639 And so if you're in on the bidding and nobody 725 00:39:44.719 --> 00:39:47.039 has bid on that item for a while, then you're 726 00:39:47.079 --> 00:39:50.400 gonna win that item. Now, if somebody decides to outbid 727 00:39:50.480 --> 00:39:54.199 you with thirty seconds left, it goes into what's called 728 00:39:54.239 --> 00:39:57.159 extended bidding for two minutes, and that allows you a 729 00:39:57.280 --> 00:40:01.360 chance to counter bid and not just get something stolen 730 00:40:01.400 --> 00:40:03.760 out from under you with ten seconds left when you 731 00:40:03.840 --> 00:40:06.679 were really wanting that item. The other thing you can 732 00:40:06.719 --> 00:40:09.079 do is you can set a maximum price on what 733 00:40:09.199 --> 00:40:10.920 you're willing to pay for an item, and you put 734 00:40:10.920 --> 00:40:13.599 in your maximum bid and the computer will automatically bid 735 00:40:13.719 --> 00:40:16.440 for you up to that amount. It won't automatically do 736 00:40:16.599 --> 00:40:19.800 that unless somebody is actively bidding against you. Otherwise you 737 00:40:19.880 --> 00:40:22.559 are just going to sit at that lower bid until 738 00:40:22.639 --> 00:40:24.800 somebody bids against you. But it'll bid up to your 739 00:40:24.880 --> 00:40:26.960 maximum for you, so it'll save you a little bit 740 00:40:27.000 --> 00:40:30.639 of a headache. But absolutely right now, there are some 741 00:40:30.880 --> 00:40:32.239 just amazing deals on here. 742 00:40:33.039 --> 00:40:36.239 So when you when you when someone bis again, when 743 00:40:36.280 --> 00:40:38.400 someone bis against you, and it goes into that two 744 00:40:38.480 --> 00:40:41.400 minutes and then you then you outbid them, does it 745 00:40:41.480 --> 00:40:42.840 go into another two minutes? 746 00:40:43.880 --> 00:40:44.239 It does. 747 00:40:44.639 --> 00:40:44.960 It does. 748 00:40:45.119 --> 00:40:48.920 So an item can literally stay going until after it's 749 00:40:49.000 --> 00:40:52.400 closing time for up to thirty minutes. You know, even 750 00:40:52.440 --> 00:40:54.199 longer than that. I've seen some of the cabinets go 751 00:40:54.320 --> 00:40:56.000 back and forth. If you get two people that want 752 00:40:56.039 --> 00:40:58.920 the same cabinet set and you know they're only bidding 753 00:40:59.000 --> 00:41:00.960 fifty bucks at a time on a set that's worth 754 00:41:01.039 --> 00:41:03.559 five thousand, it takes a while, and so they'll go 755 00:41:03.639 --> 00:41:05.840 back and forth and back and forth, and sometimes you know, 756 00:41:05.960 --> 00:41:08.280 everything around it will be closed and one item will 757 00:41:08.320 --> 00:41:11.440 be continue. Okay, the extended bidding. 758 00:41:12.079 --> 00:41:14.880 So at our time, it's one o'clock, our time they 759 00:41:14.960 --> 00:41:17.119 start closing. Is that about it? One o'clock? 760 00:41:17.480 --> 00:41:18.159 That is correct? 761 00:41:18.320 --> 00:41:22.000 Yep, okay, And that's buy buy and build. By the way, 762 00:41:22.039 --> 00:41:23.360 if you ever want to look at buy and build 763 00:41:23.400 --> 00:41:25.440 is buy and build dot net. But today it's all 764 00:41:25.480 --> 00:41:30.400 about the auction rollerauction dot Com. Rollerauction dot Com. You 765 00:41:30.559 --> 00:41:32.239 just got to go see it to believe it. Okay, 766 00:41:32.360 --> 00:41:32.880 when you get to. 767 00:41:32.960 --> 00:41:35.199 Roller auction dot com website too. So if you get 768 00:41:35.199 --> 00:41:37.639 to our webitay, it'll take you to the auction as well. 769 00:41:38.159 --> 00:41:40.880 And like I said, if you go to the gift 770 00:41:40.920 --> 00:41:43.239 item portion of this too. Even if you're not into 771 00:41:43.280 --> 00:41:46.199 building materials, you should still check out this auction. There's 772 00:41:46.239 --> 00:41:53.000 paddle boards, there's wristwatches, there's toys, there's all sorts of barbecue. 773 00:41:52.719 --> 00:41:56.960 Grill, incredible stuff, incredible. 774 00:41:56.400 --> 00:41:59.079 Act yeah, and mines. 775 00:41:59.760 --> 00:41:59.840 Hi. 776 00:42:00.039 --> 00:42:02.159 We recommend just checking it out just for fun and 777 00:42:02.320 --> 00:42:04.239 looking at some stuff. You might find some great gift 778 00:42:04.280 --> 00:42:07.280 items and you might find some useful stuffer around the home. 779 00:42:08.280 --> 00:42:10.880 Okay, if we get a chance during the one o'clock hour, 780 00:42:10.960 --> 00:42:12.480 what I want to do is call you back and 781 00:42:12.920 --> 00:42:16.119 talk about some of the ridiculous deals where you lost 782 00:42:16.199 --> 00:42:20.760 your shirt on. I'm not reveling in that, but I'm sorry, Courtney. 783 00:42:20.800 --> 00:42:24.280 I'm not betting against you here, but man that you're 784 00:42:24.320 --> 00:42:26.920 the one who's doing it. So it's up for grabs. 785 00:42:27.000 --> 00:42:29.119 Yeah, we can get really is the way it works. 786 00:42:29.159 --> 00:42:31.840 And some people are going to leave with literally a 787 00:42:31.920 --> 00:42:34.320 two hundred dollars door for five bucks, and that's what 788 00:42:34.480 --> 00:42:37.480 keeps them coming back to the auctions. But hopefully I'll 789 00:42:37.519 --> 00:42:40.199 make some money on some of this other stuff. Yeah yeah, 790 00:42:40.639 --> 00:42:41.239 even out. 791 00:42:41.719 --> 00:42:43.840 All right, so thank you very much. That's Courtney Pierce. 792 00:42:43.920 --> 00:42:47.639 So it's rollerauction dot Com and then you click on 793 00:42:47.760 --> 00:42:51.960 the buy and build banner. All right, let's uh, we've 794 00:42:52.000 --> 00:42:55.800 been I want to go really quickly to Rod and 795 00:42:55.880 --> 00:43:00.519 then we'll go back to Vanessa or or yeah, a Rod, 796 00:43:01.519 --> 00:43:06.000 you must have heard about this, or we've had complaints 797 00:43:06.079 --> 00:43:09.880 out that knows about Gocats, which is a speed shop. 798 00:43:09.960 --> 00:43:12.840 It's a custom shop, and a lot of what he 799 00:43:12.960 --> 00:43:16.199 talks about are custom heads and stuff for engines, and 800 00:43:16.599 --> 00:43:21.880 we have had over look at the guy, in my opinion, 801 00:43:22.440 --> 00:43:26.440 is bad news. Okay, if you go to his website, 802 00:43:26.480 --> 00:43:29.239 he's so stupid that he puts me on the front 803 00:43:29.280 --> 00:43:32.679 page of his website talking about how vile I am, 804 00:43:32.960 --> 00:43:36.880 which only highlights when you click on me, it only 805 00:43:37.039 --> 00:43:40.840 highlights the sleeze Brigade that he's a member of. My 806 00:43:41.039 --> 00:43:44.639 sleeveze brigade, by the way, is completely opposite of REFERRALSS 807 00:43:45.400 --> 00:43:48.599 people to avoid. And this guy's on the sleeves brigade 808 00:43:49.079 --> 00:43:51.760 for years. He's been ripping people off, in my opinion, 809 00:43:52.239 --> 00:43:55.639 and he's been sued bad reviews. I don't know how 810 00:43:55.679 --> 00:43:58.519 the guy stays in business. Tell us your story, Rod, 811 00:43:58.639 --> 00:43:59.559 tell us your story. 812 00:44:01.960 --> 00:44:03.039 Yeah, so. 813 00:44:04.960 --> 00:44:07.599 He had to add on Facebook, you know when he 814 00:44:08.199 --> 00:44:10.639 said he polished it heads and intakes and stuff and 815 00:44:10.760 --> 00:44:13.440 it looked really good. So I thought, so I already 816 00:44:13.480 --> 00:44:16.159 had all the machine work done on my engine. I 817 00:44:16.239 --> 00:44:18.599 took it to a guy in Stirling, an American machine 818 00:44:18.679 --> 00:44:21.599 and he boarded it, put the cam in, and then 819 00:44:22.079 --> 00:44:25.239 the valves and everything, any of pistons on the raw 820 00:44:25.440 --> 00:44:28.159 or connecting rods and stuff, and then, uh, so I 821 00:44:28.199 --> 00:44:30.119 took it up to Eric and I wanted him to 822 00:44:30.239 --> 00:44:34.760 swap out the cam for a three quarter racing cam 823 00:44:34.840 --> 00:44:38.199 so i'd have a little more pump. And then I 824 00:44:38.320 --> 00:44:41.760 wanted a polished set of heads an intake twelve. So 825 00:44:42.159 --> 00:44:44.440 I paid him twenty five hundred dollars up front, and 826 00:44:44.599 --> 00:44:48.199 I had paid the machine shop a little twenty six 827 00:44:48.320 --> 00:44:50.400 hundred bucks to do all the machine work, so he 828 00:44:50.480 --> 00:44:52.320 didn't have to have any machine work done. All he 829 00:44:52.400 --> 00:44:55.480 had to do was swap out cam, put the pistons 830 00:44:55.519 --> 00:44:57.480 in it, put a set of heads and intake on it, 831 00:44:57.719 --> 00:45:00.679 and that was it. Well, and then I got a 832 00:45:00.800 --> 00:45:03.480 searching and then I seen, you know, he didn't have 833 00:45:03.639 --> 00:45:04.440 good reviews. 834 00:45:04.639 --> 00:45:07.559 So then I wait a minute, wait a minute, he 835 00:45:07.719 --> 00:45:11.480 has he has very few good reviews. My god, most 836 00:45:11.760 --> 00:45:13.840 you must have seen all the bad reviews. 837 00:45:15.920 --> 00:45:18.440 Yeah, wow, Now, well that was after I took the 838 00:45:18.519 --> 00:45:20.960 engine to him. You know, I've seen the bad reviews. 839 00:45:21.519 --> 00:45:25.880 Okay, okay, then what I So I called. 840 00:45:25.719 --> 00:45:27.760 Him and told him I wanted my engine because I 841 00:45:27.840 --> 00:45:30.280 had to overhaul my semi engine, which is you know, 842 00:45:30.360 --> 00:45:33.360 ad like thirty grand to do a semi engine. So 843 00:45:33.480 --> 00:45:35.280 I told him I I just want to pick up 844 00:45:35.320 --> 00:45:38.719 my engine. He said, okay, So he gave me to 845 00:45:39.199 --> 00:45:41.880 Saturday or Sunday that week to pick it. That well, 846 00:45:41.880 --> 00:45:44.480 I went to pick it up and then he had 847 00:45:44.639 --> 00:45:47.800 everything covered up with papers and he couldn't see it. 848 00:45:47.920 --> 00:45:48.880 So I got it home. 849 00:45:49.400 --> 00:45:50.480 I pulled all the paper off. 850 00:45:50.599 --> 00:45:52.079 Well it wasn't my block. 851 00:45:52.800 --> 00:45:54.599 Oh my god. 852 00:45:54.719 --> 00:45:55.559 Well I took it up to it. 853 00:45:56.400 --> 00:45:56.599 Yeah. 854 00:45:56.639 --> 00:45:59.239 So I took it to this guy in Imperial, Nebraska 855 00:45:59.320 --> 00:46:00.679 and had. 856 00:46:00.599 --> 00:46:04.119 Him look at it, and so it had. 857 00:46:04.320 --> 00:46:06.360 It had been pin weld it in between a set 858 00:46:06.400 --> 00:46:10.480 of vowelves. And that guy in Imperial, Bob was his name, 859 00:46:10.559 --> 00:46:12.599 and he said, h he said, I think it's a 860 00:46:12.639 --> 00:46:15.239 boat anchor. He said, he said, I think it'll it 861 00:46:15.400 --> 00:46:18.880 will leak water when it gets hot. So then he 862 00:46:19.159 --> 00:46:21.159 turned it over a while. A day later or two 863 00:46:21.239 --> 00:46:23.320 days later, he turned it over and pulled a pan off, 864 00:46:23.360 --> 00:46:25.880 and then he called me. He said, hey, did your 865 00:46:26.039 --> 00:46:28.199 crank have a freaking notch out of it, And I 866 00:46:28.280 --> 00:46:30.239 said no, I said, my crank was perfect. 867 00:46:30.360 --> 00:46:31.039 It would you know? 868 00:46:31.119 --> 00:46:33.480 It was a four inch mercury crank. 869 00:46:34.119 --> 00:46:34.960 It had been polished. 870 00:46:35.480 --> 00:46:36.960 You know, there wasn't any defects with it. 871 00:46:37.199 --> 00:46:38.840 And when I the one he gave me. 872 00:46:39.039 --> 00:46:41.159 Didn't have a big notch out one of the journals. 873 00:46:42.719 --> 00:46:45.599 So, okay, here's what I want to ask you. I 874 00:46:45.679 --> 00:46:49.719 want to ask you a few questions. Broll. This is important. 875 00:46:50.360 --> 00:46:52.920 This is important. When you took it to him to 876 00:46:52.960 --> 00:46:55.440 have the work done and then changed your mind, did 877 00:46:55.519 --> 00:46:58.119 you say to him, don't do anything, I just want 878 00:46:58.199 --> 00:47:00.480 my engine back. Were you willing tod he give up 879 00:47:00.480 --> 00:47:03.039 the twenty five hundred? What was what was said when 880 00:47:03.079 --> 00:47:04.480 you asked for your engine back? 881 00:47:06.679 --> 00:47:09.840 He said he would put one together, but he didn't 882 00:47:09.880 --> 00:47:12.400 say it would be my engine. He said he put 883 00:47:12.440 --> 00:47:16.239 one together, And he did put one together, but then 884 00:47:16.320 --> 00:47:18.960 he kept my He kept my gap ket kit because 885 00:47:18.960 --> 00:47:19.840 I had a rebuilt kit. 886 00:47:19.960 --> 00:47:20.440 He kept that. 887 00:47:20.760 --> 00:47:21.400 He kept them. Well. 888 00:47:21.679 --> 00:47:23.159 He put an engine together and didn't put. 889 00:47:23.039 --> 00:47:23.679 An oil pump in. 890 00:47:23.920 --> 00:47:25.039 He kept the oil bump. 891 00:47:26.199 --> 00:47:28.480 So it was your impression you were going to but 892 00:47:28.599 --> 00:47:30.559 it was your impression you were going to get back 893 00:47:31.000 --> 00:47:37.639 the completed job. That was your impression, right, but when 894 00:47:37.679 --> 00:47:40.159 you picked it up, it wasn't your head. 895 00:47:42.280 --> 00:47:43.760 No, it wasn't my block. 896 00:47:44.840 --> 00:47:48.039 Oh it wasn't your block? Oh my god? Is he 897 00:47:48.599 --> 00:47:51.199 did he say it was your block? What is he 898 00:47:51.360 --> 00:47:52.079 saying about this? 899 00:47:53.960 --> 00:47:57.639 Well, he's well why he said, wow, So he has 900 00:47:57.760 --> 00:48:01.159 this spill. He tells everybody when you take an engine 901 00:48:01.199 --> 00:48:03.840 to it. He said, he'll build an engine born one 902 00:48:03.920 --> 00:48:07.320 hundred and twenty five over and he'll use a different block. 903 00:48:07.360 --> 00:48:09.760 And I said no, I said, I want my block 904 00:48:09.960 --> 00:48:12.320 back because I've had it for thirty years. I bought 905 00:48:12.360 --> 00:48:16.519 it before a right my dad, thirty thirty years ago. 906 00:48:16.639 --> 00:48:19.239 We had a two kitch five comments but. 907 00:48:19.360 --> 00:48:22.360 Yeah, no, no, okay, so but but but did did 908 00:48:22.639 --> 00:48:26.199 Eric Brown? Did he try to tell you it was 909 00:48:26.320 --> 00:48:29.360 your block or not? No? 910 00:48:29.679 --> 00:48:31.119 He did say it was my block or not? 911 00:48:31.360 --> 00:48:32.239 He said it was a block? 912 00:48:33.599 --> 00:48:34.400 Okay, okay? 913 00:48:34.480 --> 00:48:34.960 And what I got? 914 00:48:35.039 --> 00:48:37.679 So where does the stand? Where does the stand? Right now? 915 00:48:39.880 --> 00:48:45.119 So well, I filed the lawsuit again stupid oh man? 916 00:48:45.760 --> 00:48:49.639 Uh So I followed the lawsuit and the judge, well, 917 00:48:49.760 --> 00:48:52.199 Eric never showed up. He only surprised. 918 00:48:52.400 --> 00:48:57.079 Surprise surprise, right, surprise, surprise, that's right. 919 00:48:58.840 --> 00:49:02.360 Yeah, he only filed one paperwork back and he actually 920 00:49:02.559 --> 00:49:05.840 in that paperwork said who he sold my block to? 921 00:49:07.239 --> 00:49:09.840 It was one of his buddies or well the guy 922 00:49:09.960 --> 00:49:10.559 claims he's on. 923 00:49:10.639 --> 00:49:12.440 His buddy, but he bought it from Eric. 924 00:49:14.119 --> 00:49:17.079 Well, whether it's your block or not, Rob, whether it's 925 00:49:17.119 --> 00:49:19.320 your block or not, I need to ask this. Is 926 00:49:19.400 --> 00:49:20.360 it done properly? 927 00:49:22.360 --> 00:49:22.480 Oh? 928 00:49:22.599 --> 00:49:28.519 No, no, now, because the guy in Imperial, Bob, he's 929 00:49:28.559 --> 00:49:31.320 eighty five years old. He's built way more flatheads than 930 00:49:31.440 --> 00:49:32.159 Eric ever will. 931 00:49:32.840 --> 00:49:34.880 And he said it was a boat. 932 00:49:34.679 --> 00:49:36.039 Anchor, is what he said. 933 00:49:38.559 --> 00:49:40.280 So if you want to get a boat anchor, you 934 00:49:40.320 --> 00:49:42.400 should go to Eric, according to Bob. 935 00:49:44.320 --> 00:49:45.880 Yeah, wow, yeah, so. 936 00:49:46.320 --> 00:49:48.519 And Bob said, Bob said he wouldn't even you know, 937 00:49:48.719 --> 00:49:52.639 he said it wasn't worth anything, you know. And I 938 00:49:52.920 --> 00:49:55.239 believe Bob because he Bob building me an engine. Now, 939 00:49:55.400 --> 00:49:58.199 but Bob's gonna put it on a dinal run it, 940 00:49:58.599 --> 00:49:59.920 check everything before. 941 00:50:00.280 --> 00:50:01.960 And he has not asked me. 942 00:50:02.000 --> 00:50:02.960 For a dime up front. 943 00:50:03.239 --> 00:50:04.880 Well, we've had multiple calls. 944 00:50:05.760 --> 00:50:08.559 You know, at least at least you didn't pay Eric 945 00:50:09.079 --> 00:50:13.719 seventy five hundred seven plus years ago. And he's done 946 00:50:13.840 --> 00:50:17.480 absolutely nothing but generate excuses for seven years. 947 00:50:17.719 --> 00:50:21.760 At least you're not in that boat, you know, do 948 00:50:21.920 --> 00:50:25.400 you have any Okay, what is your total loss if 949 00:50:25.440 --> 00:50:28.920 you take the twenty five hundred you paid plus the 950 00:50:29.079 --> 00:50:31.280 value of the block you brought in, what are your 951 00:50:31.360 --> 00:50:32.199 total losses? 952 00:50:34.559 --> 00:50:37.639 Well, so when we went to the court, so that 953 00:50:38.360 --> 00:50:41.480 there's a some loss. So actually with a I have 954 00:50:41.679 --> 00:50:46.280 like eight thousand dollars a lawyer fees, so actually got 955 00:50:46.519 --> 00:50:51.039 done with a judge over forty thousand dollars. 956 00:50:52.559 --> 00:50:55.320 Did you actually did you actually get a judgment? Yeah, 957 00:50:55.360 --> 00:50:56.280 that's what I was going to ask. 958 00:50:57.840 --> 00:50:58.960 Yeah, I got a judgment. 959 00:50:59.239 --> 00:51:00.599 Jeez at this guy. 960 00:51:01.239 --> 00:51:04.840 I swear to god, I cannot believe. I can't believe 961 00:51:04.880 --> 00:51:07.960 how much money he owes people. If everything we're hearing 962 00:51:08.159 --> 00:51:10.679 is true, I mean, this guy should be in prison 963 00:51:10.760 --> 00:51:11.480 in my opinion. 964 00:51:12.519 --> 00:51:14.400 Oh my god, it's amazing to me. 965 00:51:16.320 --> 00:51:20.280 So Wat's up camberis in Kansas City doing radiation, and 966 00:51:20.559 --> 00:51:23.159 so I get this call from a guy on messenger 967 00:51:23.480 --> 00:51:26.880 or yeah, he called me on messer and he said, hey, 968 00:51:27.039 --> 00:51:30.639 my my father in law at taking three blocks and 969 00:51:30.719 --> 00:51:34.559 a set of heads to Eric, eating thirteen five hundred 970 00:51:34.679 --> 00:51:37.079 up front. And now Eric doesn't want to talk to you. 971 00:51:39.719 --> 00:51:42.880 We just we need some better pictures of this clown, 972 00:51:43.679 --> 00:51:45.840 we really do. We got to warn more people this 973 00:51:46.000 --> 00:51:47.119 guy is getting real Mark. 974 00:51:47.199 --> 00:51:50.239 Did you see if you go to Sleasbrigade dot com 975 00:51:50.400 --> 00:51:53.639 and just click the category miserable Mechanics. Yeah, I see, 976 00:51:53.679 --> 00:51:57.159 you'll see it's the best I could get online. Right now. 977 00:51:57.280 --> 00:51:59.079 I know, we gotta find we got to find a 978 00:51:59.159 --> 00:52:02.119 good picture at him. Maybe we can put posters up 979 00:52:02.159 --> 00:52:04.880 at trade shows. There's different things we can do to 980 00:52:04.960 --> 00:52:08.239 make sure he doesn't rip off anybody else. This group 981 00:52:08.320 --> 00:52:11.039 of people were talking about that are into these engines, 982 00:52:11.280 --> 00:52:13.320 it's a pretty small group, wouldn't you say? 983 00:52:13.400 --> 00:52:13.800 Call her. 984 00:52:15.719 --> 00:52:15.960 Y'all? 985 00:52:16.360 --> 00:52:19.159 Wow, there's it's good to be more people were doing 986 00:52:19.199 --> 00:52:22.079 planets because they have their own sound. You know, they 987 00:52:22.159 --> 00:52:24.199 cost more to rebuild in a FOURD or Chevy. 988 00:52:25.039 --> 00:52:28.840 But so when did all this happen? When was when 989 00:52:29.039 --> 00:52:30.760 was this judgment? Granted? 990 00:52:32.960 --> 00:52:36.280 It was granted, Like, let's see, I got out of 991 00:52:37.039 --> 00:52:41.039 the radiation on October eighteenth, so it was it was 992 00:52:41.079 --> 00:52:44.719 the last year, last fall, in between October and December. 993 00:52:45.880 --> 00:52:47.920 Okay, let me ask you something. What are you talking about? 994 00:52:48.280 --> 00:52:50.239 What is this radiation you're talking about? 995 00:52:52.039 --> 00:52:55.320 Oh, I had radiation for prid Day. Answer, how are 996 00:52:55.360 --> 00:52:55.719 you doing? 997 00:52:56.000 --> 00:52:56.519 Kansas City? 998 00:52:56.639 --> 00:52:57.119 For too much? 999 00:52:58.159 --> 00:52:59.239 How are you doing? You know? 1000 00:52:59.519 --> 00:53:03.280 My ps My PSA is down to zero point zero two, 1001 00:53:03.360 --> 00:53:05.119 which is where they wanted. And then I got some 1002 00:53:05.360 --> 00:53:07.440 ropathy other than I don't have any size bics. 1003 00:53:07.519 --> 00:53:11.760 So hey man, that's good news. Rod, that's good news. Brother. 1004 00:53:11.880 --> 00:53:14.639 I'm a cancer survivor right now. I hope it stays 1005 00:53:14.719 --> 00:53:18.039 that way. But good luck to you, bro. 1006 00:53:19.920 --> 00:53:22.639 Yeah, I went to Kansas City because they the guys 1007 00:53:22.760 --> 00:53:26.239 I did went with, were spatialized in plastate cancer. 1008 00:53:26.400 --> 00:53:31.239 So okay, I'll keep you in my prayers. What's going 1009 00:53:31.280 --> 00:53:34.400 on on Dimitrian? Hey? Rod? Have you tried to collect 1010 00:53:34.440 --> 00:53:36.639 on this judgment? And if so, what happened? 1011 00:53:38.480 --> 00:53:41.039 I haven't tried collecting yet. Well, I really don't want 1012 00:53:41.079 --> 00:53:43.440 to call him. Well I uh so the there's a 1013 00:53:43.480 --> 00:53:44.519 guy from California. 1014 00:53:44.639 --> 00:53:46.159 He talked to you before, Joe. 1015 00:53:46.400 --> 00:53:47.440 The Vox I think. 1016 00:53:49.719 --> 00:53:55.280 So anyway, Joe, uh he actually found my engine locked 1017 00:53:55.400 --> 00:53:59.079 that Eric had sold to this other guy. Wow, and 1018 00:53:59.360 --> 00:54:02.039 so we got so we got on a three way 1019 00:54:02.159 --> 00:54:05.880 deal on Instagram and he he was he was going 1020 00:54:05.960 --> 00:54:09.719 to sell the block for he was well he paid 1021 00:54:09.760 --> 00:54:12.199 eighty five hundred and he wanted six thousand. 1022 00:54:11.960 --> 00:54:12.519 Or something for it. 1023 00:54:13.280 --> 00:54:16.280 So we got on a group chat and I said, hey, Bud, 1024 00:54:16.599 --> 00:54:19.320 you better not sell that freaking motor. So you talk 1025 00:54:19.400 --> 00:54:22.559 to my lawyer. So Eric gave us a number for 1026 00:54:22.719 --> 00:54:23.159 this guy. 1027 00:54:24.440 --> 00:54:26.400 Do you have a number? Weight you have a number 1028 00:54:26.440 --> 00:54:27.000 for a lawyer? 1029 00:54:29.400 --> 00:54:29.599 Yeah? 1030 00:54:29.880 --> 00:54:30.679 Yeah, I have a lawyer. 1031 00:54:31.079 --> 00:54:33.760 What, by the way, what number? What number do you 1032 00:54:33.880 --> 00:54:35.920 have for Eric Brown? We were trying to get a 1033 00:54:36.000 --> 00:54:38.079 working number. What number do you have for him? 1034 00:54:39.039 --> 00:54:39.239 Oh? 1035 00:54:39.880 --> 00:54:41.880 Let me let me go through here and let me 1036 00:54:42.039 --> 00:54:42.400 find you. 1037 00:54:42.519 --> 00:54:44.599 I mean real quick, if you can get us that number, 1038 00:54:44.679 --> 00:54:46.360 let's I got to take this break. I want to 1039 00:54:46.400 --> 00:54:48.559 come back and get that number. Kachina. We don't have 1040 00:54:48.639 --> 00:54:50.880 to keep Rod on right now, but I'm going to 1041 00:54:50.920 --> 00:54:53.599 add him to the list, get his contact information. We 1042 00:54:53.679 --> 00:54:55.480 have more coming up on the Troubleshooter show. K and 1043 00:54:55.599 --> 00:54:58.960 H Home Solutions now has K and H Painting Prose. 1044 00:54:59.280 --> 00:55:01.559 You can use him for window siding, doors, and more, 1045 00:55:01.679 --> 00:55:08.480 including painting khwindows dot com. Tom Martino here three h 1046 00:55:08.519 --> 00:55:11.119 three seven one three talk listen, man, I tell you 1047 00:55:11.199 --> 00:55:13.199 we got a lot to go through. Be patient, We'll 1048 00:55:13.239 --> 00:55:15.280 get to you. I want to go to Dale right 1049 00:55:15.320 --> 00:55:17.679 now as a problem with the AutoNation Dale. What's going 1050 00:55:17.760 --> 00:55:19.159 on with you, sir? What's happening? 1051 00:55:20.760 --> 00:55:22.599 Hi, JOm, thanks for taking my call. 1052 00:55:23.280 --> 00:55:26.920 Thank you for your patience. What's going on? And going on? 1053 00:55:27.079 --> 00:55:32.000 Behalf of my daughter. She had to buy another car 1054 00:55:32.199 --> 00:55:36.559 because hers was stolen at the end of April in 1055 00:55:36.719 --> 00:55:40.119 Laquid at our house and they found it two weeks 1056 00:55:40.199 --> 00:55:44.360 later in an apartment building in Aurora. The car had 1057 00:55:44.400 --> 00:55:48.960 to be total because of the drugs. Anyway, she needed 1058 00:55:49.000 --> 00:55:51.920 to buy another car, so she went down to she 1059 00:55:52.039 --> 00:55:55.840 found when she liked online, which is down at AutoNation 1060 00:55:56.360 --> 00:55:58.679 Sugaru on East Rapaho Road. 1061 00:55:59.360 --> 00:56:00.280 Yeah, what did she buy? 1062 00:56:01.960 --> 00:56:10.039 She bought a twenty fifteen twenty seventeen cheap Grand Cherokee. 1063 00:56:10.119 --> 00:56:14.239 Limited cheap Grand Cherokee. Okay, so tell me about the 1064 00:56:14.320 --> 00:56:15.320 tran what went wrong? 1065 00:56:17.159 --> 00:56:17.440 Okay? 1066 00:56:17.760 --> 00:56:20.119 She drove the car, she liked it. 1067 00:56:20.280 --> 00:56:25.000 She signed all the paperwork, including the ninety days warranty 1068 00:56:25.400 --> 00:56:28.159 and including a five year warranty. 1069 00:56:29.519 --> 00:56:30.360 We brought it home. 1070 00:56:30.920 --> 00:56:34.039 We took a small drive up in the mountains, and 1071 00:56:34.159 --> 00:56:38.719 then after about forty six miles, the engine light came on. 1072 00:56:40.800 --> 00:56:42.880 And it stayed home and we brought it home. 1073 00:56:44.079 --> 00:56:46.119 Then we're going to take the store a little bit later. 1074 00:56:46.239 --> 00:56:49.280 But when she went to start it, the engine starts 1075 00:56:49.320 --> 00:56:54.039 smoking like mad and making all kinds of noises. So 1076 00:56:54.199 --> 00:56:57.960 we called a donation dealership, told. 1077 00:56:57.760 --> 00:56:58.559 Him what was wrong. 1078 00:56:59.159 --> 00:57:01.559 They said, we'll bring it down tomorrow. 1079 00:57:01.599 --> 00:57:02.559 We'll take a look at it. 1080 00:57:03.719 --> 00:57:06.440 Well, we tried to do that the next. 1081 00:57:06.360 --> 00:57:09.679 Morning, but it was still smoking, and we didn't take 1082 00:57:09.679 --> 00:57:12.920 it was right to drive it because the engine sounded 1083 00:57:12.960 --> 00:57:16.159 like it was going to blow up. So they took 1084 00:57:16.679 --> 00:57:22.159 and had a totub driver come to her house and towed. 1085 00:57:21.960 --> 00:57:22.559 It to their. 1086 00:57:24.119 --> 00:57:24.639 Dealership. 1087 00:57:25.280 --> 00:57:26.239 Got it okay. 1088 00:57:27.400 --> 00:57:30.079 That was roughly two months ago. 1089 00:57:32.360 --> 00:57:35.679 To this day, she does not have a car. 1090 00:57:37.599 --> 00:57:39.880 She's required to pay. 1091 00:57:39.800 --> 00:57:43.760 Close to twenty thousand dollars for everything, but she doesn't 1092 00:57:43.840 --> 00:57:46.480 have the car and she hasn't had the car. 1093 00:57:47.199 --> 00:57:49.280 What do they say about it, Dale, What do they 1094 00:57:49.360 --> 00:57:50.000 say about it? 1095 00:57:51.280 --> 00:57:52.960 They said that the engine is shot. 1096 00:57:54.280 --> 00:57:57.480 That's what we were told. Okay. And is the warranty 1097 00:57:57.559 --> 00:57:59.760 going to cover it? I don't know anything about the 1098 00:57:59.800 --> 00:58:01.639 war warranty. Is it going to cover it? 1099 00:58:03.400 --> 00:58:03.440 No? 1100 00:58:04.360 --> 00:58:05.480 Well, none of them warrant. 1101 00:58:05.519 --> 00:58:08.880 Why is the warranty denying it? Because we're talking two 1102 00:58:08.920 --> 00:58:12.119 different warranties. The ninety day warranty that I guess the 1103 00:58:12.239 --> 00:58:14.480 dealer gave her when you buy a car there then 1104 00:58:14.559 --> 00:58:16.119 the extended warranty. 1105 00:58:17.599 --> 00:58:20.599 Yes, the ninety day they're refusing to honor it. 1106 00:58:20.880 --> 00:58:23.079 Why what are they saying though? What is their reason 1107 00:58:23.199 --> 00:58:24.079 for the denial? 1108 00:58:25.880 --> 00:58:26.239 Because? 1109 00:58:26.320 --> 00:58:26.480 Why? 1110 00:58:26.800 --> 00:58:29.880 Because because they said the car was overheated? 1111 00:58:29.960 --> 00:58:32.920 Okay? May I talk? May I talk to your daughter 1112 00:58:33.079 --> 00:58:34.239 directly right now? Please? 1113 00:58:35.519 --> 00:58:36.400 Yeah, go out here. 1114 00:58:36.840 --> 00:58:39.360 What's your first name? Hi? 1115 00:58:39.360 --> 00:58:41.480 I am Don Don? 1116 00:58:42.800 --> 00:58:46.960 Yes, okay, So down when you were driving the car, 1117 00:58:47.119 --> 00:58:50.760 did you get an overheat light at all? No? 1118 00:58:51.199 --> 00:58:56.480 I I actually have a picture of it with the 1119 00:58:56.559 --> 00:58:58.679 engine light on and it was not overheating at all. 1120 00:58:59.440 --> 00:59:02.880 Okay, And you pulled over immediately after the engine light 1121 00:59:02.960 --> 00:59:03.239 came on. 1122 00:59:05.400 --> 00:59:05.599 Yeah? 1123 00:59:06.280 --> 00:59:08.079 Yeah, Well I had to come back home. 1124 00:59:08.800 --> 00:59:11.719 And how many miles? How many miles did you drive 1125 00:59:11.840 --> 00:59:12.679 with the engine light on? 1126 00:59:20.519 --> 00:59:20.760 Yeah? 1127 00:59:23.679 --> 00:59:24.800 I'm not sure exactly. 1128 00:59:24.880 --> 00:59:27.480 I'm less probably less than fifty, I know that. 1129 00:59:27.760 --> 00:59:31.880 Okay. How many miles on this Grand Cherokee Unlimited one 1130 00:59:31.960 --> 00:59:36.000 hundred and eight one eight? Did you have it checked 1131 00:59:36.000 --> 00:59:40.119 out at all by anyone before you bought it? No? 1132 00:59:40.360 --> 00:59:41.440 And that was my mistake. 1133 00:59:42.119 --> 00:59:45.119 But you thought, well, what the heck, I got to warranties. 1134 00:59:45.280 --> 00:59:47.880 So that's probably one of the reasons you didn't care 1135 00:59:47.960 --> 00:59:53.800 that much. So are they saying basically you neglected it 1136 00:59:53.920 --> 00:59:55.239 by letting it overheat? 1137 00:59:57.480 --> 00:59:59.880 All they said is I'm trying to look up the 1138 01:00:00.800 --> 01:00:06.760 what or they gave me. They they just said it 1139 01:00:06.840 --> 01:00:10.400 was overheated. They didn't say that it was my fault 1140 01:00:10.440 --> 01:00:13.039 or anything else. They just said it was overheated, and 1141 01:00:13.159 --> 01:00:14.400 that's why they weren't covering it. 1142 01:00:15.719 --> 01:00:21.400 Okay, So what have you done since that denial? What 1143 01:00:21.519 --> 01:00:22.039 have you done? 1144 01:00:24.719 --> 01:00:26.880 I've contacted a couple of lawyers. 1145 01:00:26.960 --> 01:00:27.800 We've gone down. 1146 01:00:28.320 --> 01:00:32.800 They said that they would traded trade the vehicle and 1147 01:00:33.079 --> 01:00:34.599 but I would be a negative equity. 1148 01:00:35.679 --> 01:00:38.320 How much negative? How much? How much did you pay 1149 01:00:38.400 --> 01:00:39.079 for this car. 1150 01:00:42.119 --> 01:00:46.960 Without the warranty? It was sixteen thousand, but with a warranty. 1151 01:00:47.559 --> 01:00:49.400 With the warranty, it's over twenty. 1152 01:00:51.320 --> 01:00:56.440 Okay. So what did the attorneys say when you talk 1153 01:00:56.519 --> 01:01:00.679 to really? I mean, because here's let me just give 1154 01:01:00.719 --> 01:01:03.000 you the bad news, all of the bad news up front. 1155 01:01:03.639 --> 01:01:06.760 When you bought that used truck, it was as is okay? 1156 01:01:08.480 --> 01:01:11.480 Is and what we the only thing we have to 1157 01:01:11.559 --> 01:01:14.559 go by right now is the warranty or if they 1158 01:01:14.719 --> 01:01:18.119 somehow covered up the problem. It seems to me amazing 1159 01:01:18.480 --> 01:01:21.159 that you only put forty six miles on it and 1160 01:01:21.280 --> 01:01:23.519 it seized. Hold on, I'll come right back to you. 1161 01:01:23.639 --> 01:01:29.199 I'm Tom Martine. You know I want to go back 1162 01:01:29.239 --> 01:01:33.679 to Dawn real quick. Dawn, listen, you're gonna no matter what, 1163 01:01:34.079 --> 01:01:36.400 you need to get your car back, and you need 1164 01:01:36.599 --> 01:01:39.159 to get it to a professional to give you an 1165 01:01:39.239 --> 01:01:44.039 independent evaluation. Then we need to compare the car to whatever. 1166 01:01:44.880 --> 01:01:48.519 I mean. Maybe it wasn't overheating, or maybe it overheated 1167 01:01:48.639 --> 01:01:52.159 as a result of another problem. But we're flying blind here. 1168 01:01:52.800 --> 01:01:56.400 You need evidence to fight them. They're gonna look for 1169 01:01:56.559 --> 01:01:57.920 any excuse. Go ahead. 1170 01:01:59.800 --> 01:02:02.760 I did have a diagnostic check on it and it 1171 01:02:02.880 --> 01:02:05.880 said it was the third cylinder was miss firing, which 1172 01:02:05.960 --> 01:02:09.480 they claim they fixed when they did the spark plugs changed. 1173 01:02:09.840 --> 01:02:11.199 Apparently it wasn't fixed. 1174 01:02:11.800 --> 01:02:14.599 Who told you that? Did you take your car? So 1175 01:02:14.760 --> 01:02:15.840 you have your car now? 1176 01:02:17.039 --> 01:02:17.920 No, they have it. 1177 01:02:18.000 --> 01:02:19.559 They've had it since April thirtieth. 1178 01:02:19.880 --> 01:02:22.280 So when did you have it diagnostically checked? 1179 01:02:24.239 --> 01:02:24.920 The monday? 1180 01:02:24.960 --> 01:02:25.639 That monday? 1181 01:02:27.800 --> 01:02:29.880 Well, how did how did you how did you have 1182 01:02:30.039 --> 01:02:33.119 the Oh? Oh oh before this all happened. 1183 01:02:33.440 --> 01:02:35.559 Yes, yes, yes, okay. 1184 01:02:35.719 --> 01:02:37.880 So when the second light went on, I went to 1185 01:02:38.960 --> 01:02:42.119 I took it to the Jeep dealership on Monday and 1186 01:02:42.199 --> 01:02:44.280 they did a diagnostic check for me, and that's he 1187 01:02:44.400 --> 01:02:47.159 told me it was the third cylinder was misfiring, But 1188 01:02:47.239 --> 01:02:49.679 it wasn't the spark plugs because he could see that 1189 01:02:49.840 --> 01:02:51.599 the spark plugs had all been changed. 1190 01:02:52.280 --> 01:02:59.480 Okay, so so did AutoNation themselves? Did AutoNation themselves tell 1191 01:02:59.559 --> 01:03:03.480 you that the check engine light was due to misfiring? 1192 01:03:07.800 --> 01:03:07.840 No? 1193 01:03:09.800 --> 01:03:13.320 Okay, the Jeep dealership was another au donation. 1194 01:03:13.920 --> 01:03:17.639 Okay, got it. Okay, here's what we need to do 1195 01:03:18.320 --> 01:03:22.800 before we jump to conclusions. It's very possible that this 1196 01:03:23.119 --> 01:03:28.760 misfiring is what caused it to overheat and die, and 1197 01:03:28.960 --> 01:03:32.880 that would be covered by the warranty. But if it 1198 01:03:33.239 --> 01:03:38.519 was overheating, and the question is why did it overheat, 1199 01:03:39.199 --> 01:03:42.320 my what I would try to prove is that whatever 1200 01:03:42.519 --> 01:03:48.039 condition caused it to overheat, that is the condition that 1201 01:03:48.199 --> 01:03:51.559 the warranty should cover. What have you been doing? What 1202 01:03:51.719 --> 01:03:54.199 have they been doing all this time that you've left 1203 01:03:54.239 --> 01:03:56.239 your car there? Have they been bugging you at all 1204 01:03:56.320 --> 01:03:56.960 to come get it? 1205 01:03:58.280 --> 01:03:58.559 Nope. 1206 01:03:58.800 --> 01:04:00.960 They have not asked me to come get it all that. 1207 01:04:01.119 --> 01:04:02.639 It's the only thing they've been asked me to do 1208 01:04:02.760 --> 01:04:04.239 is to come in and look at more cars. 1209 01:04:04.880 --> 01:04:07.880 Now, one thing I want to tell you. You're not 1210 01:04:08.000 --> 01:04:10.480 going to like to hear this, but I don't know 1211 01:04:10.599 --> 01:04:14.440 how old you are, but it's not uncommon for a 1212 01:04:14.639 --> 01:04:19.639 bad car purchase to mean a bankruptcy for people. I'm serious. 1213 01:04:20.679 --> 01:04:23.639 I just want to tell you the worst case scenario first, 1214 01:04:24.079 --> 01:04:26.239 and then we'll work on a better scenario. The worst 1215 01:04:26.280 --> 01:04:28.760 case scenario you turn it back to them and say 1216 01:04:29.079 --> 01:04:32.719 screw it, and then you declare a bankruptcy and start over. 1217 01:04:33.239 --> 01:04:36.599 That's the worst case. The best case scenario, I need 1218 01:04:36.679 --> 01:04:38.719 you to get it to somebody we know and trust 1219 01:04:39.400 --> 01:04:43.039 and have them analyze it and try to prove that 1220 01:04:43.239 --> 01:04:48.280 the overheating came second and another problem was the actual 1221 01:04:48.559 --> 01:04:52.239 cause that caused it to fail. Then we can try 1222 01:04:52.280 --> 01:04:59.039 to get the warranty to fix it. Kaschina, you know, 1223 01:05:00.159 --> 01:05:03.480 I asked the guy you know find out bring your 1224 01:05:03.559 --> 01:05:07.320 car to an independent mechanic, and apparently he is saying 1225 01:05:07.639 --> 01:05:11.599 it's missing, Kaschina. He said it's missing. They don't know 1226 01:05:11.679 --> 01:05:13.840 where it is. No one knows where it is. Well, 1227 01:05:13.880 --> 01:05:19.280 that's ridiculous, Okay, yes, well that's impossible. I'll guarantee you 1228 01:05:19.760 --> 01:05:22.119 that if we call over there, they will know where 1229 01:05:22.159 --> 01:05:24.920 it is. Okay. You know, people throw their hands up 1230 01:05:24.960 --> 01:05:27.199 in the air and expect us to do magic. They're 1231 01:05:27.239 --> 01:05:28.800 going to have to do a little work on their own, 1232 01:05:29.119 --> 01:05:33.079 but we will help. I suspect the failure of that 1233 01:05:33.360 --> 01:05:38.800 jeep was before the overheating. There was another problem and AutoNation. 1234 01:05:39.280 --> 01:05:42.440 Like most dealers are trying to get out of covering it. 1235 01:05:43.000 --> 01:05:47.440 It sucks when it happens. I'm Tom Martine. Brenda wants 1236 01:05:47.440 --> 01:05:50.519 to talk about an issue with an apartment. David wants 1237 01:05:50.559 --> 01:05:57.079 to talk about Skyline Mitsubishi, and we'll talk about your countertops. 1238 01:05:57.480 --> 01:05:59.840 We'll get to Mitch Floria, the art of granted Dot 1239 01:05:59.840 --> 01:06:20.400 coming up on The Troubleshooter Show. Ripped up. 1240 01:06:21.880 --> 01:06:22.119 News. 1241 01:06:23.119 --> 01:06:24.920 Didn't need advice, so you don't have. 1242 01:06:27.159 --> 01:06:29.159 Come running as as. 1243 01:06:29.079 --> 01:06:33.079 The canow Shooter's gonna help come. 1244 01:06:33.360 --> 01:06:39.559 Man Dix is the Troubleshooter Show. No Tom Martino, Hey. 1245 01:06:39.480 --> 01:06:42.079 Tom Martino here, Welcome to the show. Three oh three 1246 01:06:42.320 --> 01:06:45.840 seven one three talk seven one three A two five five. 1247 01:06:46.199 --> 01:06:48.880 I got a lot of active problems going on here today. 1248 01:06:49.400 --> 01:06:52.199 One thing that really breaks my heart when people buy 1249 01:06:52.360 --> 01:06:56.760 cars and literally it leads to bankruptcy. Young people buy 1250 01:06:56.800 --> 01:06:59.920 a car as is, they buy an extended warranty thinking 1251 01:07:00.119 --> 01:07:04.719 it will cover the problems. The car seizes, the engine's bad, 1252 01:07:05.039 --> 01:07:07.599 maybe fifty one hundred miles after you buy it, and 1253 01:07:07.719 --> 01:07:10.000 then you go to the dealer and the dealer says, oh, 1254 01:07:10.079 --> 01:07:13.760 this isn't covered because most of the time these extended 1255 01:07:13.800 --> 01:07:17.000 warranties have exclusions that get them out of paying anything. 1256 01:07:17.280 --> 01:07:20.519 That's why these extended warranties, in my opinion, aren't worth crap. 1257 01:07:21.079 --> 01:07:23.440 So now the person has a car, they can't drive, 1258 01:07:23.760 --> 01:07:25.800 they have to make their payments, and they have to 1259 01:07:25.840 --> 01:07:28.199 get to work, they have to get another car. They're 1260 01:07:28.559 --> 01:07:33.559 really and truly literally cars have been the responsible for 1261 01:07:33.800 --> 01:07:40.239 early bankruptcies in young people's lives. So please don't buy 1262 01:07:40.719 --> 01:07:46.159 a used car without having it thoroughly checked out, and 1263 01:07:46.320 --> 01:07:50.000 I mean thoroughly checked out. You have to have it 1264 01:07:50.159 --> 01:07:53.000 checked out from top to bottom. Sheridan Autotech is one 1265 01:07:53.039 --> 01:07:55.840 of the places that does it, but get it checked 1266 01:07:56.079 --> 01:07:59.800 out from an expert. So I'm not going back to 1267 01:08:00.119 --> 01:08:02.239 Essa right now. She needs to we need to do 1268 01:08:02.360 --> 01:08:06.039 some battle. AutoNation is saying it's not covering in a warranty. 1269 01:08:06.079 --> 01:08:09.199 It overheated, and now they say they can't find the car. 1270 01:08:09.760 --> 01:08:11.360 They can't find it, they don't know where it is. 1271 01:08:11.800 --> 01:08:15.880 So all I'm saying is this, If one recurring problem 1272 01:08:16.000 --> 01:08:18.359 happens on this show over and over and over, it 1273 01:08:18.680 --> 01:08:24.560 is buying a used car as is and expecting the 1274 01:08:24.800 --> 01:08:31.680 dealer to fix it, expecting it to be fixed, and 1275 01:08:31.880 --> 01:08:36.520 it's not, and therefore now you have you literally have 1276 01:08:36.760 --> 01:08:42.000 nothing to drive. Okay, Now, those guys on YouTube are 1277 01:08:42.039 --> 01:08:45.159 probably making fun of my new mic cover because it's 1278 01:08:45.199 --> 01:08:49.039 covering up literally my entire face. It's as big as 1279 01:08:49.079 --> 01:08:51.399 a basketball. But I'm going to try it to see 1280 01:08:52.960 --> 01:08:55.279 rather than cater to YouTube, I'm going to see what 1281 01:08:55.399 --> 01:09:01.079 it sounds like. So Brenda has an issue with an apartment. Brenda, 1282 01:09:01.199 --> 01:09:04.760 I thank you for your patients. What's going on with you? Brenda? 1283 01:09:04.840 --> 01:09:06.239 What's happening with your apartment? 1284 01:09:07.439 --> 01:09:13.159 Well, I moved in the Renewal Village apartment I. 1285 01:09:14.720 --> 01:09:16.920 What's the name of the what's the name of the village? 1286 01:09:18.319 --> 01:09:23.960 Renewal Village located at two hundred West Warner Place, Okay. 1287 01:09:23.800 --> 01:09:24.800 And is that an Aurora? 1288 01:09:26.359 --> 01:09:27.399 No Bloatville? 1289 01:09:30.520 --> 01:09:37.840 Where is that globvial lo Globville? Gotcha? Okay, renewal village 1290 01:09:37.880 --> 01:09:39.520 and go? And what's going on? 1291 01:09:41.239 --> 01:09:44.720 Well number one? HOWD has passed this building? Well, first 1292 01:09:44.760 --> 01:09:48.000 of all, I did a little investigation myself. They got 1293 01:09:48.119 --> 01:09:54.960 thirty eight million dollars to change this hotel to studio apartments. Okay, 1294 01:09:56.119 --> 01:10:00.479 studio apartments. I haven't worked in housing since nineteen you tube, 1295 01:10:00.760 --> 01:10:06.199 basically most of the housing quality standards are still the same. 1296 01:10:07.600 --> 01:10:10.399 Well, okay, when when did you move into this Brenda? 1297 01:10:10.600 --> 01:10:15.119 When January the twenty second, twenty twenty five? 1298 01:10:17.039 --> 01:10:21.399 Okay? And and are you complaining about the conditions? 1299 01:10:23.039 --> 01:10:28.119 Yes, it makes me sick daily, my nose bleed and everything. 1300 01:10:28.279 --> 01:10:31.000 I do believe is this subsidized? 1301 01:10:31.239 --> 01:10:33.079 Is this subsidized housing? 1302 01:10:34.439 --> 01:10:34.680 Yes? 1303 01:10:34.960 --> 01:10:38.880 Hood always been passing them since nineteen seventy two, which 1304 01:10:38.920 --> 01:10:41.680 I'm complaining about Hood to they do the same thing 1305 01:10:41.800 --> 01:10:44.800 because this but this place where I am should never 1306 01:10:45.079 --> 01:10:46.600 pass inspection. 1307 01:10:46.960 --> 01:10:52.640 Okay, but it did. Yes, Okay, So now you have 1308 01:10:53.520 --> 01:10:55.680 and what do you think is causing all these health 1309 01:10:55.760 --> 01:10:56.479 problems with you? 1310 01:10:58.039 --> 01:11:01.239 Well, I do believe. I know it's mold and rush 1311 01:11:01.319 --> 01:11:03.079 because I have some in my room? 1312 01:11:05.079 --> 01:11:07.439 Uh, tell me what's going on? What do you what 1313 01:11:07.520 --> 01:11:10.319 do you think is going on? You've lived there since January? 1314 01:11:10.800 --> 01:11:13.399 What kind of health problems are you saying? There's mold? 1315 01:11:13.600 --> 01:11:13.640 What? 1316 01:11:13.880 --> 01:11:14.800 What is the problem? 1317 01:11:16.319 --> 01:11:20.560 Well, I am a I am physically disabled. I have 1318 01:11:20.800 --> 01:11:28.640 multiples uh disabilities, walking, breathing, heart problems, love problem, Brenda. 1319 01:11:28.760 --> 01:11:31.079 Did you have those problems before you moved in? 1320 01:11:32.439 --> 01:11:32.640 Yes? 1321 01:11:32.800 --> 01:11:36.000 That's why I asked, what a DA unit? Yes, I've 1322 01:11:36.039 --> 01:11:38.279 been having those problems before I moved in. 1323 01:11:38.960 --> 01:11:43.960 Okay, And did this place make those problems worse? Yes? 1324 01:11:44.920 --> 01:11:49.600 How well, first of all, this is not an ADA unit? 1325 01:11:50.319 --> 01:11:52.119 Is what is it? What do you mean a D 1326 01:11:52.479 --> 01:11:57.199 What do you mean Americans with Disability Unit? Yes? Okay? 1327 01:11:57.560 --> 01:12:01.079 What would make it an a DA? You unit? Tell 1328 01:12:01.159 --> 01:12:02.319 me what is not there? 1329 01:12:04.199 --> 01:12:04.520 Okay? 1330 01:12:05.119 --> 01:12:05.880 The bathroom? 1331 01:12:06.760 --> 01:12:10.119 What about? The tub is about. 1332 01:12:11.640 --> 01:12:18.439 About more than twelve about eighteen inches high. It's hard 1333 01:12:18.479 --> 01:12:21.239 for me to get in the tub. They don't have rails. 1334 01:12:21.960 --> 01:12:24.479 No emergency but no emergency stream. 1335 01:12:24.600 --> 01:12:27.319 But I'm all right, listen, I listen. Why did you 1336 01:12:27.439 --> 01:12:30.880 move in? Didn't you go look at it first? No? 1337 01:12:31.079 --> 01:12:33.439 I did not, And that's why I told them the 1338 01:12:33.840 --> 01:12:37.279 least is not valid because I signed them. 1339 01:12:37.399 --> 01:12:40.920 Well, actually, it is valid if you signed it as valid. 1340 01:12:41.000 --> 01:12:42.720 Why do you say it's not valid. 1341 01:12:43.479 --> 01:12:46.680 Because you're supposed to have a move in report and 1342 01:12:46.800 --> 01:12:51.560 an investigation. Put your report inspection, I'm sorry, report before 1343 01:12:51.640 --> 01:12:52.560 you sign a lease. 1344 01:12:52.640 --> 01:12:56.119 All right, Brenda, that's not true. Brenda, that's not true. 1345 01:12:56.399 --> 01:12:58.840 So I can't let you go on believing things that 1346 01:12:58.920 --> 01:13:01.399 aren't true, because if you want to get real help, 1347 01:13:01.720 --> 01:13:03.760 I got to tell you the real truth. If you 1348 01:13:03.920 --> 01:13:06.600 signed the lease and you moved in, you're stuck in 1349 01:13:06.680 --> 01:13:11.079 that lease unless we can show that it is dangerous 1350 01:13:11.119 --> 01:13:13.600 to your health and you need to move out. But 1351 01:13:13.720 --> 01:13:16.279 where would you move if you moved out? In other words, 1352 01:13:16.319 --> 01:13:17.600 where were you living before this? 1353 01:13:19.880 --> 01:13:21.079 From place to place? 1354 01:13:23.039 --> 01:13:26.079 Okay? And have you always had? Have you always had 1355 01:13:26.159 --> 01:13:27.199 subsidized housing? 1356 01:13:29.239 --> 01:13:32.159 Since I've been in Denver? No, I moved here in 1357 01:13:32.279 --> 01:13:32.920 ninety six. 1358 01:13:33.039 --> 01:13:35.560 Were a home for When did you move? 1359 01:13:35.760 --> 01:13:38.079 When did you start subsidized housing? 1360 01:13:39.520 --> 01:13:45.000 Well, and the City of Denver Housing Authority, they gave 1361 01:13:45.079 --> 01:13:48.920 me some fraudulent vouchers, and I do when did. 1362 01:13:48.840 --> 01:13:52.760 You start having the rent paid by someone else? When 1363 01:13:53.359 --> 01:13:55.840 did you start on subsidized housing? 1364 01:13:56.039 --> 01:14:01.760 Just tell me that part in January the second, nineteen 1365 01:14:01.880 --> 01:14:05.039 ninety seven. And you never said so. 1366 01:14:05.279 --> 01:14:12.039 You've been on subsidized housing since nineteen ninety seven. Yes, okay, 1367 01:14:12.600 --> 01:14:15.800 And this is the first time that you've had a 1368 01:14:15.920 --> 01:14:17.720 problem with an apartment. 1369 01:14:19.239 --> 01:14:19.840 No, it is it? 1370 01:14:21.880 --> 01:14:25.359 Okay, you know, Brenda, what do you want right now? 1371 01:14:25.560 --> 01:14:27.760 Let me how about we start there. What do you want? 1372 01:14:27.840 --> 01:14:28.800 What can we do to help you? 1373 01:14:30.439 --> 01:14:34.920 Tell a safe place to live? My doctor is affiliated 1374 01:14:35.039 --> 01:14:39.439 with the coalition at Scout Street Clinic. The her letter 1375 01:14:39.560 --> 01:14:40.760 dated February twelve. 1376 01:14:41.279 --> 01:14:44.279 Okay eleven, Okay, you want a safe place to live? 1377 01:14:44.399 --> 01:14:47.039 Tell me what that means. I really, I really need 1378 01:14:47.159 --> 01:14:49.279 to know what what do you mean a safe place 1379 01:14:49.319 --> 01:14:52.880 to live? Like one that is what? Tell me what's 1380 01:14:53.239 --> 01:14:55.800 and do they have a safe place for you to live? 1381 01:14:56.159 --> 01:14:59.159 Maybe they don't have one that'll meet your standards, so 1382 01:14:59.359 --> 01:15:02.319 you might have and like find a private one somewhere 1383 01:15:02.640 --> 01:15:06.399 that's not subsidized. I don't Brenda, I don't want to 1384 01:15:06.399 --> 01:15:08.600 give you a hard time, but we need to talk 1385 01:15:08.720 --> 01:15:12.880 in reality. And here's the reality. Okay, you're living in 1386 01:15:12.960 --> 01:15:16.000 a place that's paid for by someone else. You've been 1387 01:15:16.079 --> 01:15:20.159 living in subsidized housing since ninety seven and you're telling 1388 01:15:20.319 --> 01:15:23.960 me that it's making you sick and you need something 1389 01:15:24.079 --> 01:15:28.000 that's healthy. What does a healthy place look like to you? 1390 01:15:28.520 --> 01:15:31.239 Are there any of them around that you could ask 1391 01:15:31.359 --> 01:15:33.640 to move into? Have you looked at any. 1392 01:15:35.159 --> 01:15:37.760 Well, this is the second time I've lived in apartment, 1393 01:15:38.439 --> 01:15:39.640 my apartment living. 1394 01:15:40.159 --> 01:15:42.920 What do you normally live? What do you normally like? 1395 01:15:43.039 --> 01:15:46.840 Your house a house? And who is when? When was 1396 01:15:46.880 --> 01:15:48.399 the last time you lived in a house? 1397 01:15:49.880 --> 01:15:54.000 October of twoy eighteen? 1398 01:15:54.720 --> 01:15:57.479 Okay. And when you lived in a house back then, 1399 01:15:57.840 --> 01:15:58.960 how was the rent paid? 1400 01:16:01.239 --> 01:16:04.560 The rent was paid by me in government assistance. 1401 01:16:05.000 --> 01:16:07.680 Okay. And were you working at the time or were 1402 01:16:07.720 --> 01:16:08.680 you on disability? 1403 01:16:09.840 --> 01:16:11.079 I'm on disability. 1404 01:16:11.520 --> 01:16:15.760 Okay. So in twenty ten, when you stopped living in 1405 01:16:15.840 --> 01:16:19.840 a single family house, why what happened at that time 1406 01:16:20.119 --> 01:16:21.800 where they moved you into an apartment? 1407 01:16:23.600 --> 01:16:26.800 They did not move me into an apartment in two 1408 01:16:26.840 --> 01:16:30.279 thousand and ten. I've been living with relatives. 1409 01:16:31.000 --> 01:16:35.319 Okay, yes, gotcha? Gotcha? So then you so you moved 1410 01:16:35.359 --> 01:16:38.119 out of subsidized housing for a while, and then you 1411 01:16:38.279 --> 01:16:42.600 moved back and when you moved back in, that's when 1412 01:16:42.640 --> 01:16:48.239 you moved into an apartment. Yes, okay, So right now, 1413 01:16:48.760 --> 01:16:51.560 have you asked the housing authority or who's ever in 1414 01:16:51.720 --> 01:16:54.800 charge if they have any other units available. 1415 01:16:57.520 --> 01:17:01.199 Oh, well, they shad they do, but they haven't offered. 1416 01:17:00.880 --> 01:17:05.720 Me one yet. Okay, And you've been in here since January? 1417 01:17:06.479 --> 01:17:07.359 And uh? 1418 01:17:07.920 --> 01:17:11.079 And and when did you When did you start realizing 1419 01:17:11.159 --> 01:17:13.920 you had a problem? Uh? 1420 01:17:14.039 --> 01:17:16.880 Within thirty minutes after I signed the contract. 1421 01:17:17.840 --> 01:17:17.960 Uh. 1422 01:17:18.199 --> 01:17:23.680 The and the case manager went to inspect apartment. And 1423 01:17:24.239 --> 01:17:27.439 I sat on the bed the what frame broke? 1424 01:17:28.000 --> 01:17:29.039 And I was injured? 1425 01:17:29.960 --> 01:17:32.479 Okay, Hold hold on a second, Hold on a second. 1426 01:17:32.520 --> 01:17:34.239 We'll come right back to you. I'm Tom Martino three 1427 01:17:34.279 --> 01:17:40.359 oh three seven one three eight two five five. The 1428 01:17:40.520 --> 01:17:42.199 Art of brand It is with us in the house, 1429 01:17:42.319 --> 01:17:46.159 The artibrandit dot com And Mitch gives prices on the phone. Mitch, 1430 01:17:46.439 --> 01:17:50.520 I got a text and wants to know can you 1431 01:17:51.000 --> 01:17:53.640 Can you give a price on the phone if it's 1432 01:17:53.720 --> 01:17:57.760 more than just a countertop and maybe more involved? In 1433 01:17:57.880 --> 01:18:01.840 other words, what are your limitations to giving prices on 1434 01:18:01.960 --> 01:18:05.399 the phone, Because I think that's one of the coolest 1435 01:18:05.439 --> 01:18:08.479 things you do. You know, somebody calls up for a 1436 01:18:08.640 --> 01:18:13.520 granite or quartz or quartzite or marble or whatever, they 1437 01:18:13.600 --> 01:18:16.880 call for a countertop. How do you do that pricing 1438 01:18:17.000 --> 01:18:19.680 on the phone? And when is it difficult to do that? 1439 01:18:19.840 --> 01:18:21.840 Mitch Floria the Artigranite dot com. 1440 01:18:21.960 --> 01:18:24.680 Mitch, if they're only far from the showroom, we can 1441 01:18:24.760 --> 01:18:28.560 swing by and check it out at their house. But otherwise, yeah, 1442 01:18:28.600 --> 01:18:32.279 it gets a little tricky. Sometimes if the project is 1443 01:18:32.760 --> 01:18:36.520 big enough, that may require an additional slab, and so 1444 01:18:36.640 --> 01:18:40.000 then prices. Prices can change quickly because now we need 1445 01:18:40.079 --> 01:18:42.039 to get so much more material. 1446 01:18:42.199 --> 01:18:45.319 That's if they choose the slabs from the local suppliers. 1447 01:18:45.439 --> 01:18:49.359 But then if they visit our showroom and find slabs 1448 01:18:49.399 --> 01:18:53.720 in our yard, that that's not a problem. We'll cut 1449 01:18:53.760 --> 01:18:56.720 into that second slab and you know that will cover 1450 01:18:56.840 --> 01:19:00.319 their layout. But then, yeah, with pricing, if they share 1451 01:19:00.359 --> 01:19:03.319 a basic layout, the rough sketch and pictures, that's really 1452 01:19:03.359 --> 01:19:04.159 what it takes. 1453 01:19:04.359 --> 01:19:06.279 We can Okay, So here's what I want to ask. 1454 01:19:06.880 --> 01:19:10.359 Does a picture sometimes a pick on the cell phone? 1455 01:19:10.720 --> 01:19:14.720 Can that help you price it out if it's different 1456 01:19:14.760 --> 01:19:17.279 angles and stuff? Do you ever ask for a pick 1457 01:19:17.720 --> 01:19:19.760 that helps a lot? Pictures help out. 1458 01:19:19.840 --> 01:19:23.359 Yes, So besides the rough measurement that that we would 1459 01:19:23.439 --> 01:19:25.600 like to get from them, you know, picture we can 1460 01:19:25.680 --> 01:19:27.760 see you know what type of countertops they have, if 1461 01:19:27.800 --> 01:19:30.359 they if they have any backsplushes, if they want to 1462 01:19:30.399 --> 01:19:32.960 replace the backsplashes where the sink is located. 1463 01:19:32.960 --> 01:19:35.800 Oka, cooked up? So yes, the picture is great. Yes, okay, 1464 01:19:36.000 --> 01:19:38.319 the art ofgranted dot com. Mitch Fluri. I'll go back 1465 01:19:38.319 --> 01:19:39.359 to some text in a minute. 1466 01:19:39.359 --> 01:19:39.479 Here. 1467 01:19:39.520 --> 01:19:45.239 I want to go back to Brenda. Brenda. Listen, here's 1468 01:19:45.279 --> 01:19:48.920 the situation. We don't have a perfect system obviously for 1469 01:19:49.039 --> 01:19:53.119 those with disabilities for helping them with apartments. We often 1470 01:19:53.199 --> 01:19:56.920 get complaints from people who are living in subsidized housing 1471 01:19:57.479 --> 01:20:04.359 for quality. Okay, this is not an uncommon complaint. Do 1472 01:20:04.560 --> 01:20:08.520 you think that the place you are living in can 1473 01:20:08.640 --> 01:20:11.760 be fixed or do you think you need to move 1474 01:20:11.880 --> 01:20:12.720 to a new place. 1475 01:20:14.399 --> 01:20:17.399 I think you could be fixed. The health department and 1476 01:20:17.560 --> 01:20:19.279 already gave them thirty days. 1477 01:20:19.119 --> 01:20:21.760 To make the repairs to my So you had you 1478 01:20:21.960 --> 01:20:26.319 had the health department in it actually come to your place? Yes, 1479 01:20:26.439 --> 01:20:30.840 I did, Okay? And what did the health department recommend? 1480 01:20:33.119 --> 01:20:36.319 Number One, they had no screens to the window, which 1481 01:20:36.399 --> 01:20:37.800 it has to have screens. 1482 01:20:38.279 --> 01:20:39.039 Okay. What else? 1483 01:20:39.199 --> 01:20:39.680 The housing? 1484 01:20:40.439 --> 01:20:41.239 Okay, the. 1485 01:20:43.479 --> 01:20:46.720 The bathroom, I don't know what all I know he 1486 01:20:46.800 --> 01:20:47.760 gave them thirty days. 1487 01:20:48.279 --> 01:20:51.159 I'll ask and what's going to happen? What's going to 1488 01:20:51.239 --> 01:20:54.600 happen if they don't do it in thirty days? What happens? 1489 01:20:56.039 --> 01:21:00.520 I don't know what they'll do because n no. But 1490 01:21:00.640 --> 01:21:07.000 I do know that they're the manager. Come to my room. 1491 01:21:07.119 --> 01:21:10.640 If not in the studio apartment, it's a room. But 1492 01:21:11.720 --> 01:21:15.560 she did say that they have audited the screens, and 1493 01:21:15.760 --> 01:21:19.640 I told them they is or the screen those were 1494 01:21:19.720 --> 01:21:20.479 three months ago. 1495 01:21:21.000 --> 01:21:23.560 Okay, do you think we should give them more time? 1496 01:21:24.039 --> 01:21:26.159 What do you want us to do today? Do you 1497 01:21:26.239 --> 01:21:27.439 want us to call them for you? 1498 01:21:29.800 --> 01:21:32.560 No, they discussed the bat because there's not an a 1499 01:21:32.720 --> 01:21:35.239 DA unit. I was supposed to be in an ADA unit. 1500 01:21:36.319 --> 01:21:38.960 All right, Hey, Deputy doc, what do you say we 1501 01:21:39.119 --> 01:21:41.199 call over to them and see if they can get 1502 01:21:41.239 --> 01:21:43.880 her in an ADA unit. That's really what it boils 1503 01:21:43.960 --> 01:21:47.760 down to. I mean, you know, the woman wants an 1504 01:21:47.800 --> 01:21:52.279 a DA unit. Again, here's the thing. We don't have 1505 01:21:52.399 --> 01:21:55.720 a perfect system. As I said, okay, and the complaints 1506 01:21:55.760 --> 01:21:59.640 we're getting with people on subsidies is that the housing 1507 01:21:59.840 --> 01:22:05.399 is substandard. Okay, that's bottom line. Hers is one of accessibility. 1508 01:22:05.720 --> 01:22:08.960 I don't think it's unreasonable. So we're gonna have Deputy Doc. 1509 01:22:09.079 --> 01:22:14.159 You are there, right, Doc or not? Did he step out? Yeah? 1510 01:22:14.239 --> 01:22:17.680 We can have Dmitri call over there, but yes, we can. 1511 01:22:17.920 --> 01:22:20.239 I thought Doc had a contact over there, but we 1512 01:22:20.880 --> 01:22:23.600 It's just really a quick phone call to see if 1513 01:22:23.640 --> 01:22:27.880 they have any ADA units available. She just wants a tub, 1514 01:22:27.960 --> 01:22:29.319 shoes able to get in and out of. 1515 01:22:31.079 --> 01:22:33.279 Go ahead, Tom, I've been during this conversation, I've been 1516 01:22:33.319 --> 01:22:36.560 reading the website from the City of Denver describes what 1517 01:22:36.760 --> 01:22:37.880 Renewal Village is. 1518 01:22:38.239 --> 01:22:38.680 What is it. 1519 01:22:38.800 --> 01:22:41.840 It's two hundred and fifteen studio apartments and it's designed 1520 01:22:41.880 --> 01:22:45.800 for intensive supportive services that'll be provided for chronic health conditions. 1521 01:22:46.159 --> 01:22:48.039 Mental health is wow, trauma. 1522 01:22:47.800 --> 01:22:49.439 And intensive supportive. 1523 01:22:49.840 --> 01:22:50.039 Yeah. 1524 01:22:50.119 --> 01:22:53.680 And they actually have case managers assigned to all the residents. Okay, cool. 1525 01:22:53.800 --> 01:22:58.319 So so my recommendation is that Brenda discusses this with 1526 01:22:58.439 --> 01:23:01.079 her case manager, and if not, then of course we 1527 01:23:01.159 --> 01:23:02.159 could discuss it right. 1528 01:23:02.319 --> 01:23:04.920 Or at least call the case manager. Brenda, did you 1529 01:23:05.159 --> 01:23:07.880 did ask her if she knows she has a case manager? 1530 01:23:09.359 --> 01:23:17.000 I mean, look, I know, go ahead, No, no, go ahead. 1531 01:23:17.159 --> 01:23:22.760 The first case manager was Ethan air R. 1532 01:23:23.920 --> 01:23:26.159 You don't need to give me names and spellings. That 1533 01:23:26.279 --> 01:23:29.279 doesn't matter. You do have a case manager, yes or no? 1534 01:23:30.840 --> 01:23:33.880 I do, and I've been recording this since January the 1535 01:23:33.960 --> 01:23:37.840 twenty second, twenty five thirty minutes I moved in there. 1536 01:23:38.239 --> 01:23:41.199 So do you think that your case manager is kind 1537 01:23:41.239 --> 01:23:43.640 of irresponsible? 1538 01:23:45.720 --> 01:23:47.079 Well he's no longer here. 1539 01:23:47.239 --> 01:23:48.840 I have a new case manager. 1540 01:23:49.159 --> 01:23:50.560 How's the new case manager? 1541 01:23:51.880 --> 01:23:56.560 I gave him ten days about a month ago to 1542 01:23:57.680 --> 01:24:02.760 a request for a different ADA unit. I showed them 1543 01:24:02.800 --> 01:24:05.079 my doctor's letter that was dated fibrary. 1544 01:24:05.119 --> 01:24:07.479 You know, that's what it boils down to. Okay, Okay, 1545 01:24:07.560 --> 01:24:10.399 hold on, that's really what it boils down to. That's 1546 01:24:10.640 --> 01:24:13.439 really what it boils down to, Dimitri, she just wants 1547 01:24:13.479 --> 01:24:17.000 an ADA unit. I mean, look, there are a lot 1548 01:24:17.079 --> 01:24:19.520 of people. I'm getting the texts I always do. She 1549 01:24:19.680 --> 01:24:22.600 should be happy she has. I wish I had rent subsidies. 1550 01:24:23.079 --> 01:24:27.399 I wish I could be supported since twenty ten. You know, like, 1551 01:24:27.960 --> 01:24:30.359 you know what is wrong with these people? I get 1552 01:24:30.399 --> 01:24:32.479 all those texts. Okay, I'm gonna put that right out there. 1553 01:24:32.560 --> 01:24:35.720 We get those texts all the time. Now. To some extent, 1554 01:24:35.960 --> 01:24:39.720 I do believe people who are given and granted government 1555 01:24:39.880 --> 01:24:45.079 subsidies and government help should be grateful. However, it's she's 1556 01:24:45.239 --> 01:24:50.199 not asking for something impossible. She's asking for accessibility to 1557 01:24:50.319 --> 01:24:52.560 her tub. I mean, that's one of the main units. 1558 01:24:52.840 --> 01:24:55.479 And so let's just ask if they have an ADA 1559 01:24:55.720 --> 01:25:03.199 unit available. Now, Deputy Bow has a comment on this issue, 1560 01:25:03.279 --> 01:25:04.359 Go ahead, Bow. 1561 01:25:06.880 --> 01:25:10.680 Wenda she can't get things worked out. I've got the 1562 01:25:10.920 --> 01:25:13.840 names of two really good apartment. 1563 01:25:13.399 --> 01:25:14.920 Buildings, fairly new. 1564 01:25:14.840 --> 01:25:22.880 That have ADA accessible standards, bathrooms and their government subsidized. 1565 01:25:22.920 --> 01:25:24.439 And I could give her the names that are on 1566 01:25:24.600 --> 01:25:26.960 South Settle. I've been to both of them and they're 1567 01:25:27.039 --> 01:25:28.199 fairly new units. 1568 01:25:29.119 --> 01:25:30.119 I think she had to just. 1569 01:25:30.279 --> 01:25:33.960 Move, you know, Deputy Bow, do you know? I don't know, 1570 01:25:34.079 --> 01:25:37.000 and I'm asking you do you know the process for 1571 01:25:37.119 --> 01:25:40.239 transferring from one apartment to another when you have a subsidy. 1572 01:25:40.680 --> 01:25:42.479 Is it as easy as saying I want to move? 1573 01:25:43.680 --> 01:25:46.960 She has to get permission from Session eight Housing and 1574 01:25:47.119 --> 01:25:50.600 she just needs to call and say I'm not happy here, 1575 01:25:50.800 --> 01:25:54.880 whether the apartment's to poor Ball or she just it's 1576 01:25:54.960 --> 01:25:59.079 not ADA compliant, and then they will approve the if 1577 01:25:59.119 --> 01:26:02.000 it's valid, and they will approve the trans the vouch 1578 01:26:02.119 --> 01:26:03.600 or the transfer and she can use it. 1579 01:26:03.680 --> 01:26:04.880 It means okay, all. 1580 01:26:04.840 --> 01:26:08.199 Right, Hold on a second, Hey Kachina, if you could, 1581 01:26:08.640 --> 01:26:10.760 could you let's give this to Deputy Boat. Do you 1582 01:26:10.920 --> 01:26:13.199 just make a quick call to see if she can 1583 01:26:13.359 --> 01:26:17.479 either get a unit there that's compliant or maybe move 1584 01:26:17.560 --> 01:26:20.760 to another one. I'm Tom Martino. We have more coming up. 1585 01:26:26.600 --> 01:26:28.800 Hey Tom Martino here at three h three seven one 1586 01:26:28.840 --> 01:26:32.880 three talk seven one three eight two five five. Well, 1587 01:26:33.359 --> 01:26:37.680 let's talk to David with Skyline Mitsubishi. David, what's going on, sir? 1588 01:26:39.279 --> 01:26:41.439 How are you? I'm hoping you can help me after 1589 01:26:41.760 --> 01:26:44.680 what you said about the last person with a car problem. 1590 01:26:46.880 --> 01:26:51.319 I bought a used vehicle at Skyline Mitsubishi dealan, Doug. 1591 01:26:51.319 --> 01:26:52.039 What did you buy? 1592 01:26:54.079 --> 01:26:56.600 Twenty thirteen? Did dram fifteen? 1593 01:26:58.239 --> 01:26:58.520 Okay? 1594 01:26:58.720 --> 01:27:01.680 And what's going on with that? How much? 1595 01:27:01.840 --> 01:27:04.840 Thirteen thirteen thousand? Cash? 1596 01:27:05.760 --> 01:27:06.039 Got it? 1597 01:27:08.119 --> 01:27:11.880 When I live way out in Hertzel. I don't know 1598 01:27:11.880 --> 01:27:13.800 if you know where Heartzell is, but I live in Hartzell. 1599 01:27:14.720 --> 01:27:16.079 I actually don't know where it is. 1600 01:27:18.000 --> 01:27:23.920 It's the geographical center of Colorado, about really twenty miles 1601 01:27:24.000 --> 01:27:30.199 southeast of Airplay, Okay, middle of nowhere. It's the high Plains. 1602 01:27:30.880 --> 01:27:34.520 I live office, So what's going on? I bought the 1603 01:27:34.640 --> 01:27:37.039 vehicle on a Thursday. I drove it home. It's a 1604 01:27:37.079 --> 01:27:40.239 two and a half hour ride. I got home, I 1605 01:27:40.359 --> 01:27:43.720 parked the vehicle. I didn't drive it again until Sunday morning. 1606 01:27:44.520 --> 01:27:47.479 When I did the check engine light came on. When 1607 01:27:47.520 --> 01:27:48.920 I had the code checked. 1608 01:27:49.079 --> 01:27:49.520 It was. 1609 01:27:51.520 --> 01:27:54.479 The coolint not getting up the proper temperature. 1610 01:27:55.680 --> 01:27:58.319 So why didn't you let me ask you something? David? 1611 01:27:58.840 --> 01:28:01.159 I asked this a million times and I and I 1612 01:28:01.279 --> 01:28:04.079 really need to ask this. Why didn't you have this 1613 01:28:04.279 --> 01:28:07.239 car checked out before you bought it by an independent mechanning. 1614 01:28:09.760 --> 01:28:12.840 Let's see for starters two and a half hours away. 1615 01:28:13.000 --> 01:28:16.359 I have no vehicle because mine was totaled out in action. 1616 01:28:16.439 --> 01:28:20.239 David, David, how did you How did you get to 1617 01:28:20.359 --> 01:28:21.000 the dealership? 1618 01:28:23.159 --> 01:28:25.439 My brother drove two and a half hours to pick 1619 01:28:25.520 --> 01:28:26.520 me up to bring me down there. 1620 01:28:27.039 --> 01:28:28.640 You know, you keep talking about two and a half 1621 01:28:28.720 --> 01:28:32.000 hours like it's an excuse. And by the way, I'm 1622 01:28:32.039 --> 01:28:33.640 not angry or anything, but I have to tell you 1623 01:28:34.239 --> 01:28:35.279 it's not an excuse. 1624 01:28:35.359 --> 01:28:35.680 Barrow. 1625 01:28:35.840 --> 01:28:39.840 You're you're buying a thirteen thousand dollars vehicle, and it 1626 01:28:39.880 --> 01:28:41.800 should occur. How many miles were on this. 1627 01:28:43.319 --> 01:28:44.199 One hundred and sixty. 1628 01:28:46.079 --> 01:28:49.760 Oh, come on, man, you had to have thought with 1629 01:28:49.920 --> 01:28:53.840 one hundred and sixty thousand miles. Okay, so let's just 1630 01:28:54.039 --> 01:28:56.880 skip past that. So what's wrong with the car. Let's 1631 01:28:56.920 --> 01:28:58.239 just get right to it. What's wrong with it? 1632 01:29:00.039 --> 01:29:02.840 They replaced the thermost debt, They replaced the sensors, gave 1633 01:29:02.920 --> 01:29:06.760 me the vehicle back. Two days later, check engine light 1634 01:29:06.800 --> 01:29:10.319 came on, sam exact code, same exact issue. I brought 1635 01:29:10.359 --> 01:29:13.000 it back to him. They said that it wasn't a 1636 01:29:13.119 --> 01:29:15.720 thermostat or the sensors, that it was an engine issue 1637 01:29:15.800 --> 01:29:18.920 that they knew was going on. By the extended warranty, 1638 01:29:19.039 --> 01:29:22.279 it will cover the engine, they said. When the check 1639 01:29:22.319 --> 01:29:24.359 engine light comes back on, let them know. Bring it 1640 01:29:24.479 --> 01:29:26.920 down to them. They'll get a new engine put into it. 1641 01:29:28.239 --> 01:29:31.760 Check engine light came back on. The vehicle wouldn't even start. 1642 01:29:32.800 --> 01:29:37.079 When I had somebody come and tow the vehicle. They 1643 01:29:37.199 --> 01:29:41.000 brought it down to Skyline. I talked to the manager 1644 01:29:41.199 --> 01:29:44.560 in the service department. He told me that the engine 1645 01:29:44.560 --> 01:29:47.119 had failed, that it was shot needed to be replaced. 1646 01:29:50.279 --> 01:29:53.479 When I spoke to them as to the when I 1647 01:29:53.520 --> 01:29:55.960 spoke to them about the warranty, they said the warranty 1648 01:29:56.840 --> 01:30:01.159 doesn't take effect for thirty days when I was told 1649 01:30:01.239 --> 01:30:02.600 different than that I was told. 1650 01:30:02.680 --> 01:30:06.039 Okay, but hold on, David, you were told did it 1651 01:30:06.159 --> 01:30:08.680 say what did it say in the warranty that you bought? 1652 01:30:08.920 --> 01:30:11.600 You said you were told, But what did it say 1653 01:30:11.680 --> 01:30:14.920 in the warranty? Did it say that it took effect immediately? 1654 01:30:15.319 --> 01:30:19.159 Or did it hide that from you? Was it possible 1655 01:30:19.239 --> 01:30:22.479 if you read the warranty or the contract, you would 1656 01:30:22.520 --> 01:30:25.479 have seen where it takes effect in thirty days. I'm 1657 01:30:25.600 --> 01:30:31.119 just curious because they told you to buy it the yep, they. 1658 01:30:31.079 --> 01:30:32.439 Told me to buy it. They told me that it 1659 01:30:32.439 --> 01:30:34.439 would take effect immediately when I went over. 1660 01:30:34.800 --> 01:30:37.720 No, I'm asking you. Does the contract say when it 1661 01:30:37.800 --> 01:30:43.279 takes effect? No? Okay, get me a copy of that contract. 1662 01:30:43.399 --> 01:30:46.079 If it doesn't say when it takes effect, then it 1663 01:30:46.159 --> 01:30:50.159 takes effect immediately. Let's just move on. Look at there's 1664 01:30:50.279 --> 01:30:54.680 no sense talking to people who have buried themselves. I 1665 01:30:54.800 --> 01:30:57.439 want to help, I swear to God, David, I want 1666 01:30:57.479 --> 01:30:59.840 to help, but you want to know who I'm helping. Really, 1667 01:31:00.239 --> 01:31:04.600 I'm helping the thousands of people listening to try to 1668 01:31:04.840 --> 01:31:08.720 not make the same mistake. But I pledge you this, David. 1669 01:31:09.840 --> 01:31:16.000 If that contract does not talk about taking effect. If 1670 01:31:16.039 --> 01:31:18.479 it doesn't talk about it, then we're gonna fight with 1671 01:31:18.640 --> 01:31:23.520 Skyline for you. Okay, So please Kashina tell him there's hope. 1672 01:31:24.079 --> 01:31:28.640 He says he has an extended warranty and it doesn't 1673 01:31:28.720 --> 01:31:32.479 say anything at all about taking effect in thirty days. 1674 01:31:32.760 --> 01:31:34.680 Deputy D what do you think about that? Do you 1675 01:31:34.760 --> 01:31:37.039 think that's a miracle. What do you think do you 1676 01:31:37.079 --> 01:31:39.479 think it'll have anything in there about taking effect or not? 1677 01:31:39.840 --> 01:31:41.840 You know, I've read a whole bunch of these now, 1678 01:31:42.039 --> 01:31:45.319 and some have that clause, some don't, and one that 1679 01:31:45.439 --> 01:31:48.319 I encountered actually has a blackout period for I think 1680 01:31:48.359 --> 01:31:50.159 it was a month or maybe even two months. 1681 01:31:50.239 --> 01:31:53.439 So you're saying that you have seen actual extended warranties 1682 01:31:53.760 --> 01:31:55.760 that don't talk about the effective date. 1683 01:31:56.600 --> 01:31:58.560 Yeah, they're effective on the date they're purchased. 1684 01:31:58.960 --> 01:32:00.840 Well, okay, so that's the effective date. 1685 01:32:00.920 --> 01:32:03.199 Yeah, that's the effective date, right, And so I don't 1686 01:32:03.239 --> 01:32:04.239 think there's out period. 1687 01:32:04.319 --> 01:32:07.560 I don't think that there's ever one that doesn't talk 1688 01:32:07.600 --> 01:32:08.560 about effective date. 1689 01:32:09.680 --> 01:32:11.359 Well, I think you and I are may be discussing 1690 01:32:11.439 --> 01:32:14.319 two different things. The effective date and then I was 1691 01:32:14.399 --> 01:32:15.840 talking about a blackout period. 1692 01:32:15.880 --> 01:32:19.880 I think I get which delays, which delays the effective 1693 01:32:19.960 --> 01:32:20.640 date exactly. 1694 01:32:20.720 --> 01:32:22.640 So let's see what this particular policy. 1695 01:32:22.880 --> 01:32:25.680 But either way, there's going to be an effective date 1696 01:32:25.760 --> 01:32:27.000 in it one one way or another. 1697 01:32:27.000 --> 01:32:29.880 Also, if he has, regardless of what the warranty says, 1698 01:32:29.960 --> 01:32:31.520 if he has some kind of a text or an 1699 01:32:31.560 --> 01:32:35.359 email from the dealer saying, Hey, buy this warranty and 1700 01:32:35.560 --> 01:32:37.199 then we can put in a claim for a new 1701 01:32:37.279 --> 01:32:40.800 engine for you, then that's the contract he has with 1702 01:32:40.840 --> 01:32:41.279 a dealer. 1703 01:32:41.560 --> 01:32:44.880 Well, yeah, I doubt that he has anything in exactly, 1704 01:32:45.039 --> 01:32:47.920 but it could be. You know that that's fraudulent. They 1705 01:32:48.000 --> 01:32:50.760 talked him into buying a warranty. That's you know, if 1706 01:32:50.800 --> 01:32:54.199 he could prove that. David, do you have anything like 1707 01:32:54.319 --> 01:32:58.039 a text or anything that talks about buying this warranty 1708 01:32:58.079 --> 01:33:00.520 and it'll help you out. I mean, they sold it 1709 01:33:00.600 --> 01:33:03.800 to you after they knew you had a problem. They 1710 01:33:03.840 --> 01:33:06.439 were committing fraud. I believe. I believe the dealer was 1711 01:33:06.479 --> 01:33:07.439 committing fraud, and. 1712 01:33:07.600 --> 01:33:12.359 That this salesman that sold me the vehicle. I actually 1713 01:33:12.439 --> 01:33:16.880 have text messages from him stating that warrant to your 1714 01:33:17.000 --> 01:33:19.800 vehicle will be covered and we will replace your engine. 1715 01:33:20.520 --> 01:33:23.199 Great, can you okay? We want copies of that too, 1716 01:33:23.239 --> 01:33:27.960 along with the warranty. David, you might have a rare 1717 01:33:28.119 --> 01:33:31.199 case where we can force them to do something if 1718 01:33:31.279 --> 01:33:34.399 you have texts saying, hey, we know you're having a problem, 1719 01:33:34.520 --> 01:33:38.079 buy this warranty, it'll cover it, or anything like that. God, 1720 01:33:38.119 --> 01:33:41.680 will that help us? Will that help us? But still, people, 1721 01:33:41.840 --> 01:33:46.319 I want to tell people listening still don't rely on 1722 01:33:46.520 --> 01:33:51.520 text messages and emails. Everything must be stated in a 1723 01:33:51.760 --> 01:33:56.600 contract in writing. Here's the other thing. Even if the 1724 01:33:56.720 --> 01:34:00.319 effective date of the extended warranty was immediately, and if 1725 01:34:00.359 --> 01:34:04.119 it was, it still has to be a covered item. 1726 01:34:04.760 --> 01:34:09.479 So if the warranty says no pre existing conditions, guess what, 1727 01:34:10.479 --> 01:34:13.920 it's not going to be covered anyway. So we got 1728 01:34:14.000 --> 01:34:16.399 a number of problems here to try to help David, 1729 01:34:16.880 --> 01:34:20.560 but he seems to have some ammunition that might help. 1730 01:34:21.279 --> 01:34:27.039 Hang on, We got more coming up. Hi, Tom Martino, 1731 01:34:27.079 --> 01:34:29.079 you're a troubleshooter. Three h three seven to one to 1732 01:34:29.119 --> 01:34:32.840 three talk seven one three eight two five five. We're 1733 01:34:32.960 --> 01:34:38.000 researching that problem with Skyline Mitsubishi. I want to see 1734 01:34:38.039 --> 01:34:40.880 those text messages and I want to see the warranty. 1735 01:34:41.279 --> 01:34:44.079 So keep David up there until we can look at that. Meanwhile, 1736 01:34:44.199 --> 01:34:46.960 JR has a comment on or as a question on 1737 01:34:47.159 --> 01:34:50.479 car warranties. Go ahead, JR. A. 1738 01:34:50.800 --> 01:34:51.520 I have a comment. 1739 01:34:51.600 --> 01:34:52.800 You know you're a trouble shooter. 1740 01:34:52.960 --> 01:34:55.039 Correct, that's what I think I am. 1741 01:34:55.760 --> 01:34:56.840 Yeah, you're good. 1742 01:34:57.199 --> 01:34:57.479 Okay. 1743 01:34:57.800 --> 01:35:00.880 And the last commercial, a couple of commerci about fivecasts ago, 1744 01:35:01.039 --> 01:35:01.920 was our warranty. 1745 01:35:02.520 --> 01:35:05.319 Why do you why do you advertise? 1746 01:35:06.079 --> 01:35:08.319 Okay, Well, I can tell you that. I can tell 1747 01:35:08.359 --> 01:35:11.720 you well, I can tell you that, Jar, if you 1748 01:35:11.880 --> 01:35:14.560 want to stop and listen, I will tell you. I 1749 01:35:14.680 --> 01:35:21.399 don't have control. I don't have control over iHeart commercials 1750 01:35:21.840 --> 01:35:25.239 that run during my show. I am not that powerful. 1751 01:35:25.359 --> 01:35:28.560 I don't own iHeart, I don't own the station. So 1752 01:35:28.800 --> 01:35:32.479 what I do have control over are the local commercials 1753 01:35:32.560 --> 01:35:36.680 that we do and what I endorse. So what I 1754 01:35:36.880 --> 01:35:40.640 do is come on the air and talk about everything. 1755 01:35:41.159 --> 01:35:45.000 I talk honestly and openly about it, whether they advertise 1756 01:35:45.279 --> 01:35:49.079 or not. So that what you heard that, it's like, 1757 01:35:49.800 --> 01:35:52.279 you know, it's like let's say somebody in Channel nine. 1758 01:35:53.000 --> 01:35:55.479 Let's say somebody on Channel nine is doing the news. 1759 01:35:56.079 --> 01:36:00.880 They don't have control over the commercials that air on 1760 01:36:01.079 --> 01:36:05.159 that station. Now I do have some control, but not 1761 01:36:05.520 --> 01:36:10.199 over the big spots that are sold by iHeart. There's 1762 01:36:10.319 --> 01:36:12.800 nothing I can do about that. But what I can 1763 01:36:12.960 --> 01:36:16.119 do is when I have a problem with those companies 1764 01:36:16.560 --> 01:36:20.399 or when we discuss warranties, I don't let that interfere 1765 01:36:20.720 --> 01:36:24.079 with my opinion of them. I tell the truth, and 1766 01:36:24.199 --> 01:36:27.840 I'm telling you that extended warranties and warranties on cars 1767 01:36:28.359 --> 01:36:32.159 are not worth the money. That's my opinion, and I 1768 01:36:32.399 --> 01:36:33.560 stick by that opinion. 1769 01:36:34.840 --> 01:36:38.600 Okay, with that last commercial too, right, Okay, yeah, well I. 1770 01:36:38.800 --> 01:36:42.239 Didn't even hear it. I wasn't listening. I wasn't listening 1771 01:36:42.600 --> 01:36:44.800 the way JR. I don't think you're listening. We have 1772 01:36:44.920 --> 01:36:47.520 nothing to do with those commercials, Okay. I mean, that's 1773 01:36:47.560 --> 01:36:48.239 the only way we. 1774 01:36:48.319 --> 01:36:48.760 Can put it. 1775 01:36:50.199 --> 01:36:50.640 I heard that. 1776 01:36:50.800 --> 01:36:52.800 I heard it just the appearance. 1777 01:36:52.840 --> 01:36:54.000 That's all, just the appearance. 1778 01:36:55.399 --> 01:36:55.600 I know. 1779 01:36:55.760 --> 01:36:59.239 No, And he's right. Jr's right. As far as JR 1780 01:36:59.359 --> 01:37:02.920 Is concerned, he has one box that my voice comes 1781 01:37:02.960 --> 01:37:06.520 out of, and right after I start talking or stop talking, 1782 01:37:07.079 --> 01:37:09.119 then he hears a commercial about a warranty and he 1783 01:37:09.159 --> 01:37:09.880 gets confused. 1784 01:37:09.920 --> 01:37:12.479 Okay, then right then wait a second, Then right before 1785 01:37:12.560 --> 01:37:16.439 an election, when there's eight million different no, I know, 1786 01:37:16.960 --> 01:37:19.680 I know, it makes no sense. How just you said 1787 01:37:19.800 --> 01:37:23.760 Channel Fox thirty one, Channel nine, Channel seven, anything on 1788 01:37:23.960 --> 01:37:24.880 serious radio. 1789 01:37:25.039 --> 01:37:26.479 People pay for commercials. 1790 01:37:26.760 --> 01:37:28.439 If they didn't, we wouldn't. 1791 01:37:28.079 --> 01:37:31.319 Have a god dang show. Yeah, well we do the 1792 01:37:31.399 --> 01:37:33.720 best we can, jr. But thanks for bringing it up. 1793 01:37:38.920 --> 01:37:39.760 Ripped up. 1794 01:37:43.640 --> 01:37:44.199 You don't have. 1795 01:37:48.640 --> 01:37:52.079 Can Shooter's gonna help come? 1796 01:37:53.640 --> 01:37:59.159 This is the Troubleshooter Show. No Tom Martine. Hey, hey, hey, 1797 01:37:59.479 --> 01:38:03.079 welcome to the show. I'm Tom Martine. This hour brought 1798 01:38:03.079 --> 01:38:05.880 to you by the Artigranite dot Com. Mitch Fluria is 1799 01:38:05.920 --> 01:38:08.479 with us as a guest, and I always argue, I 1800 01:38:08.560 --> 01:38:11.399 always brag about how Mitch can give you prices on 1801 01:38:11.520 --> 01:38:17.680 the phone for your countertop or island pricing or whatever 1802 01:38:17.800 --> 01:38:21.119 you need. And he does that because Tara and Holloway 1803 01:38:21.760 --> 01:38:27.039 is always free and wholesale on countertop materials. And also 1804 01:38:27.960 --> 01:38:31.680 he just does prices on the phone. So Mitch, how 1805 01:38:31.760 --> 01:38:34.000 close do you come to those prices on the phone. 1806 01:38:34.920 --> 01:38:37.199 Well, the more information we got from the homeowners and 1807 01:38:37.760 --> 01:38:40.319 pictures that, you know, the more accurate the prices. 1808 01:38:40.439 --> 01:38:41.840 But of course. 1809 01:38:43.119 --> 01:38:45.840 The slabs are not all the same the same price, 1810 01:38:45.960 --> 01:38:48.479 so if varies, you know, per natural stolee. 1811 01:38:48.199 --> 01:38:49.880 Or sort of different groupings. 1812 01:38:49.960 --> 01:38:50.119 Right. 1813 01:38:50.680 --> 01:38:52.840 Yeah, So after you give a price on the phone, 1814 01:38:52.880 --> 01:38:55.199 a rough estimate, then you go out to the house 1815 01:38:55.239 --> 01:38:56.840 and template. Is that the next step? 1816 01:38:57.000 --> 01:38:59.560 Yeah, the easy process. We schedule an appointment, we go 1817 01:38:59.640 --> 01:39:02.319 out and measures. They can you know, make those final patterns, 1818 01:39:02.439 --> 01:39:05.079 templates and takes a week for the guys to cut it, 1819 01:39:05.199 --> 01:39:08.439 polish it, we'll we'll bring it back and all the 1820 01:39:08.520 --> 01:39:10.920 work is done one day, even if you need to 1821 01:39:11.000 --> 01:39:13.359 tear out. Although a lot of times someoneers are getting 1822 01:39:13.399 --> 01:39:15.600 new cabinets, you know, as part of a largerie model, 1823 01:39:15.680 --> 01:39:17.960 but it's a one day process in their home. 1824 01:39:19.039 --> 01:39:22.199 Wow. So you mean in addition to the to the measuring, 1825 01:39:22.640 --> 01:39:25.600 it's it's one day to get the construction done. 1826 01:39:26.000 --> 01:39:29.000 Yes, everything from you know, the installation of the countertops, 1827 01:39:29.079 --> 01:39:32.680 the backsplash, the plumbing, aerial hook up, the sinks and faucets. 1828 01:39:32.920 --> 01:39:35.800 We do that as well, and you do all kinds 1829 01:39:35.840 --> 01:39:38.720 of natural stone and man made materials. If you have 1830 01:39:38.800 --> 01:39:41.920 any questions for Mitch, he's here today. Three oh three 1831 01:39:42.039 --> 01:39:45.239 three eight six fifty nine nineteen is his number at 1832 01:39:45.279 --> 01:39:47.960 the shop when he's not here, three eight six fifty 1833 01:39:48.039 --> 01:39:50.600 nine nineteen. We love doing business with Mitch. He's been 1834 01:39:50.640 --> 01:39:53.600 doing it for years and years and years. So let's 1835 01:39:53.680 --> 01:39:57.239 talk to Frank on the phone. If you guys have calls, 1836 01:39:57.319 --> 01:39:59.439 you can call us right now at three oh three 1837 01:39:59.520 --> 01:40:03.000 Martina three oh three, six seven, eight four sixty six. 1838 01:40:03.319 --> 01:40:06.079 That number works twenty four to seven as well. Frank, 1839 01:40:06.199 --> 01:40:07.359 what's going on with you? Hi? 1840 01:40:08.000 --> 01:40:11.560 Tom? I just wanted to thank you ever so much 1841 01:40:11.640 --> 01:40:15.359 for a referral you made to my wife, uh about 1842 01:40:15.399 --> 01:40:18.399 two weeks ago. It had to do with a defective 1843 01:40:18.520 --> 01:40:23.279 shower door handle and you recommended Dmitri Turnic. 1844 01:40:24.239 --> 01:40:28.399 Yeah, Dmitri deputy d we call him. What was the issue? 1845 01:40:29.000 --> 01:40:30.880 Listen, your deppy, let's. 1846 01:40:30.760 --> 01:40:33.199 Recap the issue. What was the original issue. 1847 01:40:33.640 --> 01:40:37.720 Well, there's a metal is a glass door that it 1848 01:40:37.800 --> 01:40:41.159 has a metal handle, and the metal handle kind of 1849 01:40:41.279 --> 01:40:45.199 came loose, and so Dmitrie came out the first time 1850 01:40:45.520 --> 01:40:48.920 and he has a little alan rinches and you find it. 1851 01:40:49.000 --> 01:40:56.439 You got it tightened. But again Michael Galpy brought the 1852 01:40:56.560 --> 01:40:57.199 block tight. 1853 01:40:58.239 --> 01:41:02.720 That is definitely beyond the call of duty. Listen to that. Mark. 1854 01:41:03.159 --> 01:41:05.880 Dimitri literally took a wrench out there and fixed it. 1855 01:41:06.359 --> 01:41:10.079 So then Frank and the second time he came back, 1856 01:41:10.199 --> 01:41:12.720 but he brought locked to that. 1857 01:41:12.840 --> 01:41:14.720 I hope, yeah, Frank, is. 1858 01:41:14.720 --> 01:41:17.600 That still holding? Yes it is. Yeah. 1859 01:41:18.039 --> 01:41:21.720 Well, if if it comes loose again, give me a 1860 01:41:21.800 --> 01:41:25.079 call again, I was the credit back. 1861 01:41:25.640 --> 01:41:27.520 What will you do this time? Well, what will you 1862 01:41:27.600 --> 01:41:28.399 do the third time? 1863 01:41:28.439 --> 01:41:32.159 I'm going to replace the horizontal stud that that sets 1864 01:41:32.279 --> 01:41:33.520 that set screw goes into. 1865 01:41:34.000 --> 01:41:36.399 How does does it have any kind of mechanism for 1866 01:41:36.520 --> 01:41:39.720 not overtightening, because it seems to me if you overtighten 1867 01:41:39.760 --> 01:41:41.399 a handle like that, you can crack the door. 1868 01:41:41.800 --> 01:41:44.399 Well you the stud goes through a hole in the glass, 1869 01:41:44.439 --> 01:41:47.159 and then the set screw gets tightened into this horizontal stud. 1870 01:41:47.399 --> 01:41:50.359 Okay, I was with no risk of damaging the glass. Okay. 1871 01:41:50.520 --> 01:41:53.840 Now now Mark was asking me about the critter. Uh 1872 01:41:53.960 --> 01:41:58.239 So when Frank's wife first called this, they also said 1873 01:41:58.279 --> 01:42:00.720 that their gardener had discovered some kind of like a 1874 01:42:00.760 --> 01:42:02.680 little dugout hole next to their house. 1875 01:42:02.920 --> 01:42:06.319 Yes, oh, we have like a vole or someday we're concerned. 1876 01:42:06.600 --> 01:42:07.800 What was bigger than a vole? 1877 01:42:07.920 --> 01:42:10.199 But they were concerned that something might have moved into 1878 01:42:10.239 --> 01:42:11.279 their crawl space. 1879 01:42:11.439 --> 01:42:11.880 What was it? 1880 01:42:12.199 --> 01:42:14.319 Well, nothing, I went into the crawl space. It was 1881 01:42:14.399 --> 01:42:17.560 a it was pitch black in there. There was no daylight, 1882 01:42:18.239 --> 01:42:19.920 so I think some kind of a critter made a 1883 01:42:19.960 --> 01:42:22.640 little like a little bed next to their next to 1884 01:42:22.680 --> 01:42:23.800 their house and spent the night. 1885 01:42:24.600 --> 01:42:27.920 Anyway, he is the nicest, kindest man to deal with. 1886 01:42:28.079 --> 01:42:31.439 He is a great guy. Now, you know, Frank, thank 1887 01:42:31.520 --> 01:42:35.720 you for giving us feedback. We do appreciate that. Yeah, 1888 01:42:35.800 --> 01:42:38.840 props to D. Deputy D does a great job. And 1889 01:42:39.880 --> 01:42:42.279 now we have time for your calls. We've been so 1890 01:42:42.680 --> 01:42:47.119 busy every single second of this day. Now we have 1891 01:42:47.359 --> 01:42:50.439 open lines for the first time. Three oh three seven 1892 01:42:50.520 --> 01:42:53.239 one three talks seven to one three A two five five. 1893 01:42:53.439 --> 01:42:55.600 Let me talk about a donation. 1894 01:42:56.039 --> 01:42:59.239 Okay, let's let's put this in perspective. The woman that 1895 01:42:59.399 --> 01:43:03.920 called with the problem was AutoNation. What was the problem? 1896 01:43:04.319 --> 01:43:09.199 It was the they have this this twenty seventeen cheap 1897 01:43:09.439 --> 01:43:17.479 Grand Cherokee two engine blue twy thirteen okay, the engine blue. 1898 01:43:18.640 --> 01:43:22.319 And what happened was they had one hundred and eight 1899 01:43:22.359 --> 01:43:24.239 thousand miles on it. I said, why didn't you get 1900 01:43:24.239 --> 01:43:27.479 a check blah blah blah, and they said, because we 1901 01:43:27.680 --> 01:43:30.479 had an extended warrantine thought that would cover it. But 1902 01:43:30.640 --> 01:43:33.279 the warranty won't cover it because they said they ran 1903 01:43:33.359 --> 01:43:36.880 it hot and overheated. And I said, what we have 1904 01:43:37.039 --> 01:43:39.600 to do before we do anything is at least have 1905 01:43:39.760 --> 01:43:43.840 one of our experts look at it to see if 1906 01:43:43.880 --> 01:43:46.720 there's anything a parent that went wrong before it overheated, 1907 01:43:47.399 --> 01:43:50.039 because if there's something wrong with the engine that should 1908 01:43:50.079 --> 01:43:53.800 be covered under warranty, we want to know. And Dale 1909 01:43:54.039 --> 01:43:57.640 the dad and Dawn the daughter said we can't find 1910 01:43:57.720 --> 01:44:00.239 our car. They don't know where it is, and I said, well, 1911 01:44:00.279 --> 01:44:03.479 of course they do. So we had Deputy Doc call 1912 01:44:03.560 --> 01:44:04.960 over there. Go ahead, Doc, And. 1913 01:44:05.159 --> 01:44:08.920 What really got me upset, tom I called three different 1914 01:44:08.960 --> 01:44:12.399 people in the service department. All three put me on 1915 01:44:12.560 --> 01:44:17.520 hold and never came back, which I thought was really obnoxious. 1916 01:44:17.920 --> 01:44:23.439 So I'm gonna go down obnoxious tomorrow morning before the show. 1917 01:44:23.840 --> 01:44:27.039 I'm gonna go down in person and find out where 1918 01:44:27.119 --> 01:44:29.520 they hid a twenty thirteen jeep. 1919 01:44:31.279 --> 01:44:33.199 Know, maybe if David Blaine doing a. 1920 01:44:33.239 --> 01:44:35.880 Magic trick and hiding it, but they've got to know 1921 01:44:35.960 --> 01:44:36.720 where the car is. 1922 01:44:37.960 --> 01:44:40.720 No, really, you let us know about that tomorrow when 1923 01:44:40.760 --> 01:44:43.840 you go over there. This is incredible. She hasn't had 1924 01:44:43.880 --> 01:44:44.800 her car for how long? 1925 01:44:45.159 --> 01:44:49.520 I think about two weeks, I think, And. 1926 01:44:49.600 --> 01:44:55.840 They put you on hold indefinitely three different times. Oh 1927 01:44:56.000 --> 01:44:58.920 my god. You know that's just totally unprofessional. 1928 01:44:59.319 --> 01:45:01.159 So we'll go down in the morning and I will 1929 01:45:01.720 --> 01:45:03.359 give a report when I come to the station. 1930 01:45:04.199 --> 01:45:05.920 Now, when they put you on hold, doc, just a 1931 01:45:05.960 --> 01:45:09.439 little technicality, did you disconnect after a while or did 1932 01:45:09.479 --> 01:45:10.159 they disconnect? 1933 01:45:10.199 --> 01:45:10.239 No? 1934 01:45:10.279 --> 01:45:11.359 No, they disconnected? 1935 01:45:11.920 --> 01:45:18.159 Oh my god, Oh my god. So these guys don't 1936 01:45:18.199 --> 01:45:19.039 care about anything. 1937 01:45:19.239 --> 01:45:21.279 Now, if I disconnected, I wouldn't have said anything. 1938 01:45:21.560 --> 01:45:26.359 But okay, gotcha? All right? So this is which AutoNation 1939 01:45:26.600 --> 01:45:27.079 is it? Do you know? 1940 01:45:27.479 --> 01:45:30.560 It's on the automation Subaru on a Wrappo road. 1941 01:45:31.680 --> 01:45:36.760 Yeah, autat We've had complaints about them before. So people, 1942 01:45:36.880 --> 01:45:39.199 you do with that? What you do with that? When 1943 01:45:39.239 --> 01:45:43.720 we have problems? Accordingly? I mean truly. Uh, it's getting 1944 01:45:44.319 --> 01:45:49.000 this is getting to be epidemic proportions. I mean people 1945 01:45:49.279 --> 01:45:51.560 every day we hear about people who bought a used 1946 01:45:51.600 --> 01:45:56.600 car and they say the engine blue. And it's not 1947 01:45:56.840 --> 01:46:01.560 just with with AutoNation, it's with all kinds of people. 1948 01:46:02.239 --> 01:46:07.000 It's crazy. It's crazy. Now we have a number of 1949 01:46:07.039 --> 01:46:10.880 things to follow up on. First and foremost, let's follow 1950 01:46:11.000 --> 01:46:14.239 up on the buy and build auction again. They do 1951 01:46:14.399 --> 01:46:17.600 this a couple times a year where all bets are off, 1952 01:46:18.239 --> 01:46:22.079 there is no minimum bid, and you can buy cabinets, 1953 01:46:22.760 --> 01:46:26.560 you can buy all kinds of stuff for kitchens and 1954 01:46:26.680 --> 01:46:30.960 baths and home improvements in general, and even non home 1955 01:46:31.039 --> 01:46:34.560 improvement stuff. They have some other categories. So if you 1956 01:46:34.640 --> 01:46:38.640 go to rollerauction dot com, click on the buy and 1957 01:46:38.760 --> 01:46:43.760 Build banner Roller R O L L E R Rollerauction 1958 01:46:44.079 --> 01:46:49.119 dot Com, click on the buy and build banner, and man, 1959 01:46:49.319 --> 01:46:51.760 do I have bad news for Courtney. Courtney Pierce, the 1960 01:46:51.800 --> 01:46:54.199 owner of Buy and Build, hoping to make as much 1961 01:46:54.239 --> 01:46:57.279 as he can on this auction. That's why you have auctions. 1962 01:46:57.760 --> 01:47:02.600 But I see so many lots of cabinets. The auction 1963 01:47:02.800 --> 01:47:06.439 is closing at one o'clock. It closed, which means lot 1964 01:47:06.600 --> 01:47:09.960 by lot, they go and close the item and then 1965 01:47:10.319 --> 01:47:14.199 somebody can outbid you, and then it extends for two minutes. 1966 01:47:14.720 --> 01:47:17.399 But if they don't outbid you, and there are a 1967 01:47:17.720 --> 01:47:21.079 lot of lots there, you get to get this stuff 1968 01:47:21.119 --> 01:47:23.520 at a song. What are you finding, Courtney. 1969 01:47:26.199 --> 01:47:28.239 I'm finding that I'm losing my shorts. 1970 01:47:28.319 --> 01:47:28.560 Tom. 1971 01:47:28.960 --> 01:47:31.239 There are so many good deals that are happening right now. 1972 01:47:31.479 --> 01:47:35.199 Granted we're in the like small stuff tool portion, and 1973 01:47:35.279 --> 01:47:36.880 we're onli saw blades right now. 1974 01:47:36.960 --> 01:47:39.279 But we've got some flooring. 1975 01:47:39.600 --> 01:47:43.119 You know, the main categories that start my portion of 1976 01:47:43.279 --> 01:47:47.600 the building material stuff is porcelain tile. And I've got 1977 01:47:47.680 --> 01:47:50.279 porcelain tile sitting at thirty cents of square foot that 1978 01:47:50.560 --> 01:47:54.079 is going to be sold in nine minutes for thirty 1979 01:47:54.199 --> 01:47:58.359 cents a square foot for a well by twelve porcelain tile. 1980 01:47:59.000 --> 01:48:03.279 I've got LVP flooring sitting here at forty cents a 1981 01:48:03.399 --> 01:48:05.279 foot that is going to sell. 1982 01:48:05.600 --> 01:48:07.960 That's unheard of a minute, unheard of, Yeah, I. 1983 01:48:07.960 --> 01:48:10.760 Mean ten minutes. People have ten minutes to get on 1984 01:48:10.920 --> 01:48:12.239 and save thousands. 1985 01:48:12.319 --> 01:48:16.000 When will these cabinets dollars? When will these cabinets start closing, 1986 01:48:16.119 --> 01:48:18.479 because that is the biggest. 1987 01:48:18.520 --> 01:48:22.199 The cabinets start closing in fifteen, ten minutes, ten minutes, okay, 1988 01:48:22.560 --> 01:48:25.720 twelve if you saw the first set closes. There's sending 1989 01:48:25.760 --> 01:48:28.319 people one thousand dollars a set for full sets of 1990 01:48:28.399 --> 01:48:29.159 kitchen cabinets. 1991 01:48:29.520 --> 01:48:31.479 I know people. If you go to buy and build 1992 01:48:31.560 --> 01:48:34.720 right now rollerauction dot Com, click buy and build and 1993 01:48:34.800 --> 01:48:38.279 then in the search bar put cabinets. There are nine 1994 01:48:38.359 --> 01:48:41.479 lots of cabinets here and I'm telling you you can 1995 01:48:41.520 --> 01:48:46.880 get complete, complete sets of cabinets for under one thousand dollars. 1996 01:48:47.520 --> 01:48:51.359 I mean there's one here that I mean, some of them, 1997 01:48:51.359 --> 01:48:54.479 I can't I can't even believe. I just can't believe 1998 01:48:54.640 --> 01:48:57.600 the buys. What I can't believe is how you're doing 1999 01:48:57.680 --> 01:49:01.159 this without truly losing your shirt. I mean, you're just 2000 01:49:01.279 --> 01:49:02.039 taking a gamble. 2001 01:49:02.119 --> 01:49:05.159 Every time you do this, I am taking a gamble, 2002 01:49:05.199 --> 01:49:08.039 and it looks like today I might actually lose my shirt, 2003 01:49:08.720 --> 01:49:13.600 which is now part of the gamble. But unfortunately, it's 2004 01:49:13.680 --> 01:49:16.079 it's a tough time and people aren't spending money right 2005 01:49:16.119 --> 01:49:20.119 now in today's society, and so we're hoping for the 2006 01:49:20.239 --> 01:49:23.039 auction being a good opportunity for them to save a 2007 01:49:23.119 --> 01:49:26.159 bunch of money. But at the same time, I'm still noticing, 2008 01:49:26.279 --> 01:49:28.600 just looking at these numbers that people aren't bidding, and 2009 01:49:30.199 --> 01:49:32.039 there are some really, really good. 2010 01:49:31.920 --> 01:49:32.640 Deals to be had. 2011 01:49:32.680 --> 01:49:35.359 If you go there in the market for any building materials, 2012 01:49:35.439 --> 01:49:37.359 you need to jump on this auction and bid on 2013 01:49:37.439 --> 01:49:39.680 this stuff. You can steal it, you can turn it 2014 01:49:39.720 --> 01:49:41.760 on and resell it in a couple Oh my god, 2015 01:49:41.920 --> 01:49:42.479 huge profit. 2016 01:49:43.079 --> 01:49:48.840 There's a double vanity with the granite and everything, all 2017 01:49:49.920 --> 01:49:56.520 falses and complete sets for eight hundred dollars. And there's 2018 01:49:56.560 --> 01:49:59.119 a vessel sink here with the granite and with the 2019 01:49:59.239 --> 01:50:02.560 cabinet two hundred and twenty dollars. I mean, I don't 2020 01:50:02.560 --> 01:50:05.079 see how the hell you can do it. So people, 2021 01:50:06.079 --> 01:50:09.039 by the sheer numbers, there's not enough people to go 2022 01:50:09.199 --> 01:50:12.399 on and bid these things up. There aren't enough people. 2023 01:50:13.000 --> 01:50:14.840 I mean, you're gonna get some of this stuff for 2024 01:50:14.960 --> 01:50:18.720 pennies on the dollar. There are complete no man, come on, 2025 01:50:19.399 --> 01:50:25.239 complete vanity tops for five dollars. Come on, yeah, five dollars. Believa. 2026 01:50:25.279 --> 01:50:26.880 Well there's some that don't even have a bid yet. 2027 01:50:26.880 --> 01:50:28.119 You can win it for five bucks. 2028 01:50:29.399 --> 01:50:34.279 Oh my god, it's so rollerauction dot com. And then 2029 01:50:34.479 --> 01:50:37.760 click the buy and build banner and so as it closes, 2030 01:50:38.319 --> 01:50:39.159 you go in and bid. 2031 01:50:39.319 --> 01:50:39.920 Right, So if. 2032 01:50:39.840 --> 01:50:42.159 Something's that two hundred and twenty, all you have to 2033 01:50:42.199 --> 01:50:45.199 bid is two hundred and twenty five. That's true, and 2034 01:50:46.000 --> 01:50:49.760 then it's open for another two minutes, and then you add. 2035 01:50:49.960 --> 01:50:52.079 Only one minute. Today I have just noticed that the 2036 01:50:52.159 --> 01:50:54.600 extended bidding is only for sixty extra seconds. 2037 01:50:55.359 --> 01:50:57.840 Okay, So you go in and make a last ditch 2038 01:50:57.920 --> 01:51:01.039 effort or some of this stuff where you have no 2039 01:51:01.279 --> 01:51:04.319 competition at all. You put in a five dollar bid 2040 01:51:05.279 --> 01:51:09.000 and for one minute it stays open, and then it's yours. 2041 01:51:09.600 --> 01:51:11.760 And if you get in a bidding ward with people, 2042 01:51:11.920 --> 01:51:16.159 it's one minute each of you have. But there, I see, Courtney, 2043 01:51:16.239 --> 01:51:18.680 here's the deep dark secret. I didn't really want to say, 2044 01:51:18.720 --> 01:51:20.920 but I'm going to say it. There's no reason to 2045 01:51:21.000 --> 01:51:23.159 get in a bidding war because some of these lots 2046 01:51:23.199 --> 01:51:25.760 are identical and one will have a bid on it 2047 01:51:26.199 --> 01:51:29.520 and the other one won't. So there's no reason to 2048 01:51:29.680 --> 01:51:33.319 bid against someone when there's an identical lot next to it. 2049 01:51:34.439 --> 01:51:37.000 Just take the one with no bid on it and 2050 01:51:37.199 --> 01:51:40.039 go for five bucks, for God's sakes. So you have 2051 01:51:40.199 --> 01:51:42.520 one going for four hundred dollars and one right next 2052 01:51:42.560 --> 01:51:45.960 to it that has two bids on it for ten dollars. 2053 01:51:46.600 --> 01:51:47.640 So you go to. 2054 01:51:49.399 --> 01:51:52.000 I can only say one more time, rollerauction dot Com, 2055 01:51:52.560 --> 01:51:54.680 click on the buy and build better. And what I 2056 01:51:54.800 --> 01:51:57.079 want to know is I want people to let me 2057 01:51:57.239 --> 01:52:00.479 know tomorrow what they bought, or Courtney, may you can 2058 01:52:01.039 --> 01:52:03.199 just come on and let us know what people have 2059 01:52:03.319 --> 01:52:06.560 gotten tomorrow, and don't be one of those who misses out. 2060 01:52:06.640 --> 01:52:09.079 If you have a home improvement project going on right now, 2061 01:52:09.680 --> 01:52:12.279 even if it's gonna go on later in the summer, 2062 01:52:12.720 --> 01:52:14.960 put these things in your garage for good, say, for 2063 01:52:15.039 --> 01:52:19.039 God's sakes, You'll never ever ever save more money. So Courtney, 2064 01:52:19.079 --> 01:52:21.880 thank you very much. Rollerauction dot Com, hit By and Build, 2065 01:52:22.359 --> 01:52:25.640 all right, we've had a lot of a lot of 2066 01:52:25.720 --> 01:52:30.199 hail damage recently. In fact, Henry Bretts with Excel Roofing, 2067 01:52:30.840 --> 01:52:32.800 they like to keep a handle on this because of 2068 01:52:32.920 --> 01:52:37.079 course they repair, they repair these roofs. Where's the biggest damage, 2069 01:52:37.159 --> 01:52:38.159 Henry that people had. 2070 01:52:39.680 --> 01:52:42.720 So Tom, I was up there in a Johnstown up 2071 01:52:42.840 --> 01:52:45.760 north kind of by Longmont, and I saw hale that 2072 01:52:45.960 --> 01:52:49.680 was so big it had even gone through some car windshields. 2073 01:52:50.039 --> 01:52:52.119 That happened at three in the morning yesterday. 2074 01:52:53.199 --> 01:52:54.960 It went all the way through the windshield. 2075 01:52:56.119 --> 01:52:59.079 Yes, some of these, most of the cars around, like 2076 01:52:59.239 --> 01:53:02.840 the front windshield, we're very damaged. They're all broken out, 2077 01:53:03.319 --> 01:53:06.800 but some back of back panels of glass had actually 2078 01:53:06.880 --> 01:53:07.920 been broken through. 2079 01:53:08.560 --> 01:53:09.720 The damage was so bad. 2080 01:53:10.520 --> 01:53:13.239 Some people told me it was like baseball size, Like 2081 01:53:13.359 --> 01:53:17.439 there were some baseball size hailstones. Yeah, that's serious. 2082 01:53:18.079 --> 01:53:18.800 It was crazy. 2083 01:53:19.359 --> 01:53:23.000 And I saw the front driving back from Casper, and 2084 01:53:23.119 --> 01:53:26.800 I actually saw a tornado touchdown and I was caught 2085 01:53:26.880 --> 01:53:27.520 in the storm. 2086 01:53:28.600 --> 01:53:31.479 Now, where where is this damage from? Where to where? 2087 01:53:31.560 --> 01:53:34.000 From Johnstown? Or does it come down farther south. 2088 01:53:35.319 --> 01:53:37.920 I'm looking at a map right here, so it's pretty spotty. 2089 01:53:38.000 --> 01:53:40.359 We have it up in Johnstown. We also have some 2090 01:53:40.520 --> 01:53:44.600 in Lafayette, some in the kind of brightened area, Aurora 2091 01:53:44.880 --> 01:53:46.199 and Colorado Springs. 2092 01:53:47.000 --> 01:53:49.920 Now this is from yesterday. Do they expect anything today? 2093 01:53:51.800 --> 01:53:53.079 I'm not sure about today. 2094 01:53:53.199 --> 01:53:55.760 It doesn't look like it. The skies are pretty clear, 2095 01:53:56.279 --> 01:53:59.520 But yesterday that was it was somewhat unexpected. We've had 2096 01:53:59.600 --> 01:54:01.880 some big hail clouds, but not a whole lot has come. 2097 01:54:01.800 --> 01:54:02.119 Out of it. 2098 01:54:03.119 --> 01:54:06.359 Okay, let's talk about Let's talk about something very important. 2099 01:54:06.399 --> 01:54:11.039 Henry a door knocking, door knocking. Explain that and explain 2100 01:54:11.119 --> 01:54:14.520 when people say, well, we just need authorization to look 2101 01:54:14.560 --> 01:54:15.119 at your roof. 2102 01:54:16.960 --> 01:54:19.840 Yeah, absolutely so. A lot of roofer's door knock. And 2103 01:54:20.000 --> 01:54:22.359 there are some local guys at doorknock. But the ones 2104 01:54:22.399 --> 01:54:25.439 to really be careful of are the storm chasers. And 2105 01:54:25.520 --> 01:54:27.840 when I was up there in Johnstown, all the storm 2106 01:54:27.920 --> 01:54:30.800 chasers have already moved in and what they do is 2107 01:54:30.840 --> 01:54:32.960 they come to the door and they have a contract 2108 01:54:33.399 --> 01:54:37.239 and it's a contingency contract, which is it's not great. 2109 01:54:37.560 --> 01:54:41.560 But within that contract they have a cancelation fee. And 2110 01:54:41.680 --> 01:54:44.560 that's really where things get hairy, because if you try 2111 01:54:44.640 --> 01:54:47.159 to back out of the contract with them all of 2112 01:54:47.199 --> 01:54:50.039 a sudden, you have to pay a twenty twenty five 2113 01:54:50.279 --> 01:54:53.520 thirty percent cancelation fee just because you didn't want to 2114 01:54:53.560 --> 01:54:54.319 do the project. 2115 01:54:55.520 --> 01:54:58.000 Yeah. Well, here's the worst thing. Here's the worst thing. 2116 01:54:58.600 --> 01:55:00.279 And your dad and I used to talk about this 2117 01:55:00.399 --> 01:55:03.520 all the time. They come to the door and they say, oh, 2118 01:55:03.640 --> 01:55:07.600 by the way, we're here to inspect your roof. And 2119 01:55:07.960 --> 01:55:10.199 first of all, they don't say they're a private company. 2120 01:55:10.319 --> 01:55:14.359 They sometimes give the impression they're from insurance or the city. 2121 01:55:14.760 --> 01:55:16.800 But anyway, they say they want to inspect your roof. 2122 01:55:16.840 --> 01:55:20.000 And they say, just sign this. All this is and 2123 01:55:20.119 --> 01:55:23.279 this is where they lie to you. This is authorization. 2124 01:55:23.640 --> 01:55:27.880 This gives us authorization to look at your roof. Really 2125 01:55:27.960 --> 01:55:31.920 and truly they're lying to you. That is not authorization 2126 01:55:32.079 --> 01:55:35.560 to look at your roof. That is authorization to look 2127 01:55:35.600 --> 01:55:40.520 at your roof, plus a binding contract to have that 2128 01:55:40.840 --> 01:55:45.600 company do the work. What's even worse, is some of 2129 01:55:45.680 --> 01:55:48.760 the people that come to your door and say, hello, 2130 01:55:48.920 --> 01:55:52.039 missus Smith, this is authorization to look at your roof 2131 01:55:52.319 --> 01:55:56.920 and we'll give you a complete report. So missus Smith thinks, oh, yeah, 2132 01:55:57.439 --> 01:56:00.119 I could use that. That's not going to do me 2133 01:56:00.119 --> 01:56:05.159 any harm. What you're doing is agreeing to that contract. 2134 01:56:05.439 --> 01:56:10.039 You're agreeing to it. Now that person, what's worse, is 2135 01:56:10.159 --> 01:56:13.800 not even a roofer. Now they take that contract and 2136 01:56:14.079 --> 01:56:16.960 sell it to a roofer. So this could be someone 2137 01:56:17.119 --> 01:56:21.479 Tom Dick and Harry just drives into town, goes door 2138 01:56:21.560 --> 01:56:25.279 to door, gathers about twenty or thirty or fifty or 2139 01:56:25.319 --> 01:56:29.560 one hundred signatures, and they go out and sell it 2140 01:56:29.640 --> 01:56:32.640 to roofers. So a roofer, you have no idea who 2141 01:56:32.680 --> 01:56:36.319 you're doing business with, might buy this contract. So some 2142 01:56:36.560 --> 01:56:40.319 pispoor roofer might end up buying one hundred of those contracts. 2143 01:56:41.039 --> 01:56:44.479 This person walks away with cash out the nose. They 2144 01:56:44.600 --> 01:56:48.560 might sell one hundred contracts at one hundred bucks and 2145 01:56:48.680 --> 01:56:51.279 then all of a sudden they made ten grand in 2146 01:56:51.359 --> 01:56:55.039 an afternoon. And then the person who takes it over 2147 01:56:55.399 --> 01:57:00.319 is a roofer. Now that roofer is a roofer only 2148 01:57:00.720 --> 01:57:04.000 as a general contractor. They then go out on the 2149 01:57:04.119 --> 01:57:08.279 street and get anybody to do the roof. So you 2150 01:57:08.520 --> 01:57:11.199 think you're hiring a roofing company, the guy at your 2151 01:57:11.279 --> 01:57:15.279 door is simply gathering contracts. Number two, the guy that 2152 01:57:15.439 --> 01:57:19.119 buys the contract is simply buying the job. Then he 2153 01:57:19.359 --> 01:57:23.720 goes out and literally finds sometimes people who are homeless 2154 01:57:24.079 --> 01:57:26.920 that never swung a hammer in their life, and put 2155 01:57:27.000 --> 01:57:30.560 them to work on your roof without insurance, without any 2156 01:57:30.720 --> 01:57:33.800 of the stuff that you need to protect yourself. So 2157 01:57:34.119 --> 01:57:38.920 first and foremost, deal only with direct roofers. Never deal 2158 01:57:39.239 --> 01:57:42.680 with a lead aggregator. What I mean is this, if 2159 01:57:42.720 --> 01:57:45.560 they don't own a company or if they're not employed 2160 01:57:45.600 --> 01:57:50.199 by a company, literally a company that is a roofing company, 2161 01:57:50.720 --> 01:57:53.359 do not sign a contract with them because you have 2162 01:57:53.600 --> 01:57:56.760 no control over who does the work on your house. 2163 01:57:57.319 --> 01:58:01.359 Number two, if you do job with a roofing company, 2164 01:58:01.840 --> 01:58:05.720 check out the roofing company, Henry. How would you check 2165 01:58:05.720 --> 01:58:07.399 out a roofing company if you were going to do it. 2166 01:58:09.079 --> 01:58:11.119 So the first thing that I would do, and we 2167 01:58:11.159 --> 01:58:13.520 should talk about insurance in a second, is that I 2168 01:58:13.560 --> 01:58:15.720 would go on Google and I would look for the 2169 01:58:15.800 --> 01:58:19.000 company on Google and see if they have a physical location. 2170 01:58:19.520 --> 01:58:22.039 You want to find a roofing company that has a yard. 2171 01:58:22.399 --> 01:58:24.159 They should have equipment, they should have. 2172 01:58:24.279 --> 01:58:27.199 Trucks, trailers, all the stuff to do roofing. 2173 01:58:27.560 --> 01:58:29.600 If it's just a little office. 2174 01:58:29.319 --> 01:58:32.800 And you can't find a real roofing company, it's probably 2175 01:58:32.920 --> 01:58:35.760 not the company you want to go with. Check Google reviews, 2176 01:58:36.119 --> 01:58:39.520 check the Better Business Bureau, all that kind of stuff. 2177 01:58:40.359 --> 01:58:42.560 Yes, for sure, And then what you want to do 2178 01:58:43.199 --> 01:58:45.119 is you want to do busy. You want to look 2179 01:58:45.159 --> 01:58:49.520 for references and reviews. Most people at your door are 2180 01:58:49.600 --> 01:58:55.960 not roofers. Beware, never ever, ever sign anything at your door. Ever. 2181 01:58:56.319 --> 01:58:59.399 I don't care who it is. You tell them, I'm sorry. 2182 01:58:59.680 --> 01:59:01.760 You can look at my roof you can give me 2183 01:59:01.800 --> 01:59:06.359 a recommendation, but I am not signing anything until I 2184 01:59:06.479 --> 01:59:10.479 compare three or four contracts. All right, Excel Roofing. By 2185 01:59:10.560 --> 01:59:13.479 the way, they're the people we know and trust. And 2186 01:59:13.560 --> 01:59:16.600 remember they don't take a cent until you're content, so 2187 01:59:17.079 --> 01:59:19.680 you can trust them. Three oh three seven sixty one 2188 01:59:19.800 --> 01:59:22.000 sixty four hundred. Now we have more coming up on 2189 01:59:22.039 --> 01:59:24.319 the Troubleshooter Show, and I want to remind you that 2190 01:59:24.439 --> 01:59:28.800 renew Home Innovations dot Com has that beautiful porcelain shower. 2191 01:59:28.920 --> 01:59:32.199 If you want a custom beautiful shower in your master 2192 01:59:32.359 --> 01:59:34.520 bath or in the basement, or maybe a Jack and 2193 01:59:34.600 --> 01:59:38.640 Jill bath. They turn that old shub, that that shower 2194 01:59:38.760 --> 01:59:42.800 and tubcombo into a beautiful walk in custom shower in 2195 01:59:42.960 --> 01:59:46.319 just two or three days. Renew home Innovations dot com. 2196 01:59:46.920 --> 01:59:53.880 That's three oh three nine zero four two thousand. Hi 2197 01:59:54.000 --> 01:59:56.560 Tom Martino, your troubleshooter. Three oh three seven to one 2198 01:59:56.640 --> 02:00:00.079 three talk seven one three eight two five five. What 2199 02:00:00.199 --> 02:00:03.479 a busy day. And I'm telling you, man, there are 2200 02:00:03.560 --> 02:00:07.520 a lot of scams going on right now, so please 2201 02:00:08.359 --> 02:00:12.960 please beware of those bloodsuckers knocking on your doors looking 2202 02:00:13.039 --> 02:00:18.319 for roofing contracts. Tybar or is a t boar? Tybar? 2203 02:00:19.279 --> 02:00:21.720 You have a problem with a moving company? 2204 02:00:23.920 --> 02:00:26.079 No, it's he had it right the first time. 2205 02:00:26.359 --> 02:00:29.079 Board t boar. Okay, t board what's going on? 2206 02:00:30.600 --> 02:00:31.680 No, I didn't have a problem. 2207 02:00:33.479 --> 02:00:35.760 Okay, sorry, yeah, I. 2208 02:00:35.800 --> 02:00:36.359 Guess you did. 2209 02:00:37.239 --> 02:00:40.079 You just called to say hi, Oh he has he 2210 02:00:40.199 --> 02:00:43.680 has the opposite. He has the opposite of a problem. 2211 02:00:43.920 --> 02:00:45.920 He wants to give us some good news. 2212 02:00:46.119 --> 02:00:51.279 Thank you exactly, WD Doc. I hope he's there listening. 2213 02:00:51.680 --> 02:00:52.199 I'm listening. 2214 02:00:53.079 --> 02:00:56.279 Is awesome, Noah and the two young gentlemen that were 2215 02:00:56.319 --> 02:00:58.760 with him. I wish I could remember their names. They 2216 02:00:58.800 --> 02:01:02.640 were just bad you, no problems, no money up front. 2217 02:01:03.159 --> 02:01:06.199 The price they told me is the price we paid. 2218 02:01:07.000 --> 02:01:07.640 And they moved. 2219 02:01:07.720 --> 02:01:10.079 We had been in this house for thirty five years 2220 02:01:10.760 --> 02:01:13.079 and we were moving down to color Ass Springs. That's 2221 02:01:13.079 --> 02:01:14.920 why I'm out of breath. I'm still moving. 2222 02:01:15.399 --> 02:01:15.680 Wow. 2223 02:01:15.840 --> 02:01:16.880 They were just fabulous. 2224 02:01:17.680 --> 02:01:21.159 Now tell me, Thomas, Yeah, she's your real estate person. 2225 02:01:22.439 --> 02:01:26.880 Yeah, she was fabulous, so patient. We looked at houses 2226 02:01:26.960 --> 02:01:30.880 for six months down down in the Springs and she 2227 02:01:31.159 --> 02:01:33.279 is just such a sweet person. 2228 02:01:33.039 --> 02:01:35.760 And so oh, yeah, I'm wonderful. 2229 02:01:37.000 --> 02:01:41.039 Yeah, yeah, I have I have social anxiety. But anyway, 2230 02:01:41.640 --> 02:01:44.800 she was just great. And then my mom passed away 2231 02:01:44.920 --> 02:01:48.560 two years ago and Frank Dran, the real estate man, 2232 02:01:49.840 --> 02:01:54.840 sold that house. He he did his magic by putting 2233 02:01:54.920 --> 02:01:57.319 it on the market on the low end. And then 2234 02:01:57.359 --> 02:02:00.880 we had a bitting war and we Wow, my parents 2235 02:02:00.960 --> 02:02:03.760 were in there for forty years. They're from Hungary. They 2236 02:02:03.880 --> 02:02:08.640 immigrated here from Hungary nineteen fifty seven. They you know, 2237 02:02:08.760 --> 02:02:13.159 they they got out of Hungary during the revolution or 2238 02:02:13.239 --> 02:02:18.560 the yeah, the uprising. Yeah, and they came here with 2239 02:02:18.680 --> 02:02:22.319 nothing and they built up, you know whatever they had, 2240 02:02:23.159 --> 02:02:26.720 and I think Graham was great. And then the roof 2241 02:02:26.960 --> 02:02:30.199 was in bad shape. When we had the inspection, I 2242 02:02:30.319 --> 02:02:31.960 called Excel Roofing. 2243 02:02:32.760 --> 02:02:36.039 My gosh, you're a great commercial for us. 2244 02:02:37.159 --> 02:02:40.279 Yeah, Brandon, he said, he spelled his name Irish way. 2245 02:02:40.359 --> 02:02:43.840 It's a weird Yeah, yeah, it's a weird way Brandon 2246 02:02:44.439 --> 02:02:49.720 with Cell Roofing. He met our insurance agent, my mom's 2247 02:02:49.760 --> 02:02:53.680 insurance agent. And the roof was probably twenty years old, 2248 02:02:53.760 --> 02:02:56.359 and we got a new roof out of it. Oh 2249 02:02:57.439 --> 02:02:59.960 the shout out to and I just love your show. 2250 02:03:01.159 --> 02:03:06.039 I've been listening forever. And I remember one of my 2251 02:03:06.199 --> 02:03:11.119 co workers, probably thirty years ago, call Game, and he 2252 02:03:11.319 --> 02:03:14.399 rented a TV for a Super Bowl party and he 2253 02:03:14.479 --> 02:03:18.520 got cockroaches in his house. Oh my gosh, and you 2254 02:03:18.680 --> 02:03:20.239 took care of it for him. 2255 02:03:20.800 --> 02:03:24.279 This was Hey, long time, tiber I love these stories. 2256 02:03:24.359 --> 02:03:27.239 I really do, T Boor. I'm sorry, Hey, T Barr. 2257 02:03:27.359 --> 02:03:30.720 Let me ask you this, why why did you go 2258 02:03:30.880 --> 02:03:31.960 to Colorado Springs. 2259 02:03:34.439 --> 02:03:37.479 We have a place in Leavilla. So I worked for 2260 02:03:37.600 --> 02:03:41.960 a pretty good sized mechanical contracting company. I'm a master 2261 02:03:42.119 --> 02:03:47.079 plumber and dried me crazy. When you guys have questions 2262 02:03:47.119 --> 02:03:50.279 about plumbing and you don't have the right answers. 2263 02:03:51.279 --> 02:03:54.800 Well, there's sometimes we don't. Sometimes we don't when we 2264 02:03:55.319 --> 02:03:58.119 get our experts on. When we get our experts on, 2265 02:03:58.319 --> 02:04:01.279 sometimes that works pretty well, but sometimes we get it 2266 02:04:01.319 --> 02:04:02.079 wrong for sure. 2267 02:04:03.520 --> 02:04:04.640 Well, yeah, just the other. 2268 02:04:04.680 --> 02:04:09.920 Day, some guy called him complaining about a cup drain 2269 02:04:10.079 --> 02:04:13.680 and it kind of drove me crazy because it was stupid. 2270 02:04:13.880 --> 02:04:17.239 The company wanted to charge eighteen hundred of replaced the 2271 02:04:18.800 --> 02:04:21.079 cup drain, and he had it all wrong. He hid 2272 02:04:21.119 --> 02:04:23.960 it himself and he spent like thirty bucks, but the 2273 02:04:24.039 --> 02:04:27.359 company wanted to spend like twelve hundred, which is you know, 2274 02:04:27.520 --> 02:04:30.479 the book price. And another thing I want to say 2275 02:04:30.600 --> 02:04:35.000 is the book price is way more expensive than hourly. 2276 02:04:35.520 --> 02:04:38.159 We used to do hourly work for Bell plumbing and 2277 02:04:38.239 --> 02:04:42.159 eating for ten years and we were hourly and it 2278 02:04:42.279 --> 02:04:44.039 was way cheaper than the book price. 2279 02:04:45.119 --> 02:04:48.159 Yeah, that's why, that's why they went to book pricing, 2280 02:04:48.239 --> 02:04:51.319 because they wanted to people to be faster, and they 2281 02:04:51.439 --> 02:04:54.960 wanted people to you know, not just be faster, but 2282 02:04:55.079 --> 02:04:58.159 get paid more. I mean, basically, that's what a book 2283 02:04:58.199 --> 02:05:03.000 price is. It's a flat rate to encourage efficiency. But listen, 2284 02:05:03.439 --> 02:05:06.319 nowadays with the and thank you for calling. But nowadays, 2285 02:05:06.359 --> 02:05:10.600 with the way businesses, I mean it's expensive to do business. 2286 02:05:10.680 --> 02:05:10.920 It is. 2287 02:05:11.359 --> 02:05:14.039 And I'm not telling you you can't do better hourly 2288 02:05:14.199 --> 02:05:16.720 or you can't do better again with a handyman. I 2289 02:05:16.800 --> 02:05:18.720 mean you do what you can, when you can, how 2290 02:05:18.800 --> 02:05:22.319 you can, and just hope that it doesn't backfire on you. 2291 02:05:22.680 --> 02:05:24.119 We have more coming up. I want to tell you. 2292 02:05:24.279 --> 02:05:31.119 Genesistotalexteriors dot Com does bathrooms, kitchens and kitchens, bathrooms and basements. 2293 02:05:31.399 --> 02:05:36.199 They also do mold detection and remediation and painting. Think 2294 02:05:36.239 --> 02:05:38.720 about them when you're spruce dunking for your house this spring. 2295 02:05:39.279 --> 02:05:48.479 Genesistotalexteriors dot com. Hi Tom Martino here, God are we 2296 02:05:48.680 --> 02:05:54.279 busy today? Right? And just another warning, don't sign anything 2297 02:05:54.439 --> 02:05:57.960 at the door when it comes to roofing ever, not 2298 02:05:58.279 --> 02:06:01.279 even a great company if someone comes to the door 2299 02:06:01.359 --> 02:06:04.119 saying look it, I don't believe in signing anything at 2300 02:06:04.199 --> 02:06:06.680 the door. What I'm going to do is to get 2301 02:06:06.720 --> 02:06:10.199 my proposals together and compare them all. Now, you may 2302 02:06:10.279 --> 02:06:12.479 be one I choose, but it's not going to be 2303 02:06:12.560 --> 02:06:15.680 based on you knocking on the door. Now I've said 2304 02:06:15.720 --> 02:06:18.600 this before if you take a thousand marbles and put 2305 02:06:18.640 --> 02:06:21.439 him in a buck, in a in an aquarium, a 2306 02:06:21.520 --> 02:06:25.800 thousand marbles in a fish bowl, and you picked out 2307 02:06:25.880 --> 02:06:29.560 people who were ripped off, most of those marbles will 2308 02:06:29.600 --> 02:06:33.279 be ones who were contacted at the door. Okay, that 2309 02:06:33.439 --> 02:06:35.560 doesn't mean that everyone at the door is out to 2310 02:06:35.640 --> 02:06:40.600 rip you off, but it's a bigger percentage of being 2311 02:06:40.720 --> 02:06:44.520 ripped off if you hire people at the door. It's 2312 02:06:44.600 --> 02:06:47.520 something you do not want to do. Now. Mitch Floria 2313 02:06:47.600 --> 02:06:50.239 is with the art of granted, and of course he 2314 02:06:50.399 --> 02:06:53.600 gives prices on the phone. You call him, he gives 2315 02:06:53.640 --> 02:06:57.600 you a price, then he comes out and templates the job, measures, 2316 02:06:57.920 --> 02:07:00.560 and then the next time he comes it's done. One day, 2317 02:07:01.159 --> 02:07:05.239 carry out, haul away, and the installation of your new countertops. 2318 02:07:05.920 --> 02:07:08.479 Mitch Fleury is nice having you here today. And what 2319 02:07:08.600 --> 02:07:13.039 I love talking about is this wholesale on materials. Mitch, 2320 02:07:13.319 --> 02:07:18.279 How exactly does that work? I always advertise wholesale on 2321 02:07:18.520 --> 02:07:20.600 countertop materials. How does that work? 2322 02:07:21.399 --> 02:07:24.520 It's pretty simple. If you find your slab here in 2323 02:07:24.600 --> 02:07:28.800 a yard, you pay for you know what the slab 2324 02:07:28.960 --> 02:07:33.079 is worth. We import slabs from Brazil and then some 2325 02:07:33.640 --> 02:07:38.880 larger warehouses in Florida and down in Dallas in Texas. 2326 02:07:39.600 --> 02:07:41.720 But then if you decide to go down to the 2327 02:07:41.760 --> 02:07:44.279 local supplier, you know, there's a few large places in town. 2328 02:07:44.359 --> 02:07:47.560 Here we can hand select your slabs. You pay just 2329 02:07:47.800 --> 02:07:50.079 what that slab is worth. There's no there's no up 2330 02:07:50.199 --> 02:07:55.399 charge really, so you just pay whatever you would pay wholesale, 2331 02:07:55.880 --> 02:08:00.920 and then you charge for fabrication and installation. So when 2332 02:08:00.920 --> 02:08:03.920 you go to yes, yeah, that's what I mean right right, 2333 02:08:04.000 --> 02:08:07.119 for fabricating installation. So what specials do you have going 2334 02:08:07.199 --> 02:08:07.720 on right now? 2335 02:08:09.079 --> 02:08:11.720 If you push just the kitchen countertop, you receive a 2336 02:08:11.920 --> 02:08:15.279 bedroom countertop free of charge, and also free sinks. 2337 02:08:16.279 --> 02:08:19.319 Oh very cool, thinks, So free sinks, and when you 2338 02:08:19.439 --> 02:08:23.840 do the kitchen you get a free vanity. Yes. What 2339 02:08:24.039 --> 02:08:27.560 is the most popular materials available right now that people 2340 02:08:27.600 --> 02:08:28.039 are getting. 2341 02:08:28.680 --> 02:08:32.039 I think courts, the composite materials, you know, those white 2342 02:08:32.560 --> 02:08:36.159 with gray veins and warmore tones. But course I think 2343 02:08:36.239 --> 02:08:38.960 it's more than natural stone now, although we fabricate a 2344 02:08:39.000 --> 02:08:43.079 lot of that natural court site that's becoming very popular. 2345 02:08:43.279 --> 02:08:50.920 The artogranite dot com. I'm Martino. You're a troubleshooter. Well, 2346 02:08:51.840 --> 02:08:53.359 we've come to the end of another show, and I 2347 02:08:53.399 --> 02:08:55.439 want to remind you three ZHO three Martino will get 2348 02:08:55.479 --> 02:08:58.760 you help twenty four to seven. You leave your name 2349 02:08:58.840 --> 02:09:00.680 and number and we will call you back for the 2350 02:09:00.760 --> 02:09:03.720 next show. Please spread that around. We have to stop 2351 02:09:03.880 --> 02:09:07.359 these scams, these sliers, these sheets, these ripoffs. Right now 2352 02:09:07.479 --> 02:09:11.279 the latest will be roofye scams. Don't sign anything at 2353 02:09:11.319 --> 02:09:14.720 the door, don't forget three oh three Martino. That's three 2354 02:09:14.760 --> 02:09:18.239 oh three six, two seven, eight, four sixty six, and 2355 02:09:18.520 --> 02:09:20.800 save all your problems for me. 2356 02:09:28.399 --> 02:09:32.479 Follow Tom Martino at Real Tom Martino and stay connected 2357 02:09:32.560 --> 02:09:35.000 with all of us at six thirty k kayhow dot 2358 02:09:35.119 --> 02:09:36.960 com and on the iHeartRadio app. 2359 02:09:37.439 --> 02:09:40.720 This is Denver's talk station, six thirty k howse