WEBVTT 1 00:00:00.520 --> 00:00:03.879 It's Night Side with Ray w BSY. 2 00:00:04.280 --> 00:00:10.400 Carston's Radio Dan is off until the first of the year. 3 00:00:10.880 --> 00:00:16.199 I'm Morgan Morgan White Junior. It's Ladies' night because all 4 00:00:16.280 --> 00:00:21.239 four of my guests. My first hour guest was Cindy Bruce. 5 00:00:22.120 --> 00:00:26.359 My eleven o'clock guest will be Susan Braikman. I've got 6 00:00:26.440 --> 00:00:30.199 Joyce Colhabo coming in in about an hour ten o'clock. 7 00:00:31.039 --> 00:00:34.240 And right now you have no idea, how please I 8 00:00:34.399 --> 00:00:37.799 am to get this woman to come on night Side 9 00:00:37.799 --> 00:00:41.320 and chit chat about what she does at Channel four 10 00:00:41.960 --> 00:00:43.079 TV Channel four? 11 00:00:44.759 --> 00:00:46.560 Are you ready, Trophy and Daca? 12 00:00:48.039 --> 00:00:50.320 I am, thank you. 13 00:00:52.159 --> 00:00:55.159 Well, thank you for coming on. I really really have 14 00:00:55.280 --> 00:00:58.280 looked forward to speaking to you. I miss the fact 15 00:00:58.359 --> 00:01:02.679 that BSY Radio is not there at Sojersfield Road anymore. 16 00:01:04.840 --> 00:01:07.040 I miss you too. I mean we miss it having 17 00:01:07.079 --> 00:01:08.959 all of you folks there. It was so much fun. 18 00:01:09.359 --> 00:01:13.400 We really enjoyed having radio and TV together. So yeah, 19 00:01:13.439 --> 00:01:15.760 it's not so much fun anymore without you folks. 20 00:01:16.560 --> 00:01:19.640 And I used to like to interact with whichever news 21 00:01:19.680 --> 00:01:23.280 team happened to me on when I was doing my show. 22 00:01:25.000 --> 00:01:29.760 I would say, up until nineteen I mean to try 23 00:01:29.799 --> 00:01:36.519 again twenty nineteen, maybe twenty eighteen. That's when they pulled 24 00:01:36.560 --> 00:01:38.359 up stakes for the radio and put us all the 25 00:01:38.400 --> 00:01:39.319 way over in Medford. 26 00:01:41.120 --> 00:01:43.280 Okay, I have some pretty nice gigs over there. 27 00:01:43.959 --> 00:01:48.760 Yes, Well, I do my show for my home, so 28 00:01:48.879 --> 00:01:51.840 I sign off at midnight and walk fifteen steps and 29 00:01:51.920 --> 00:01:57.519 I'm in my bed. So I'd rather do it this way. 30 00:01:57.920 --> 00:02:00.760 But let me get right down to it. When you 31 00:02:00.920 --> 00:02:05.519 got hired to do the call for action segment, what 32 00:02:05.799 --> 00:02:12.240 sort of rules, regulations, suggestions did the powers that be 33 00:02:12.400 --> 00:02:14.599 that hired you, What did they tell. 34 00:02:14.439 --> 00:02:15.439 You about that role? 35 00:02:17.240 --> 00:02:20.240 Well, you know, the call for action is the item's 36 00:02:20.280 --> 00:02:23.879 call for action. So we do item stories, which are investigations, 37 00:02:23.919 --> 00:02:26.319 and you know, we've done a whole series of those. 38 00:02:26.680 --> 00:02:30.319 The most recent involved stolen land, which is this new 39 00:02:30.439 --> 00:02:34.680 scam that these fraudsters are going around and they're managing 40 00:02:34.719 --> 00:02:39.680 to kind of figure out either land that hasn't been used, 41 00:02:39.680 --> 00:02:43.280 that no one has been paying attention to, and they've 42 00:02:43.319 --> 00:02:45.479 managed to be able to sell it. In one case, 43 00:02:45.879 --> 00:02:50.520 this property and conquered that these folks owned for thirty years, 44 00:02:50.520 --> 00:02:53.680 so we're paying taxes on it, no mortgage. These fraudsters 45 00:02:53.719 --> 00:02:58.360 figured out that the property was vacant impersonated the actual 46 00:02:58.439 --> 00:03:02.159 true owners and so the property to buyers who are 47 00:03:02.199 --> 00:03:04.919 now building a house on it. So it's become a 48 00:03:05.039 --> 00:03:09.199 very complicated thing to untangle, which is now involved a lawsuit. 49 00:03:09.680 --> 00:03:12.439 So we put that story on the air. Right after 50 00:03:12.479 --> 00:03:15.439 we put that story on the air, two other families 51 00:03:15.520 --> 00:03:20.000 contacted us and said they had similar incidents. One a 52 00:03:20.080 --> 00:03:22.560 home in Plymouth, a man said he got a knock 53 00:03:22.599 --> 00:03:24.840 on the door from a surveyor saying that he was 54 00:03:24.879 --> 00:03:27.439 there surveyor the property for a sale, and he said, 55 00:03:27.639 --> 00:03:33.319 I'm not selling the property. And a third property property 56 00:03:33.520 --> 00:03:36.960 on the Cape where a family also owned vacant land, 57 00:03:37.479 --> 00:03:40.439 and they realized that the property was listed for sale 58 00:03:40.879 --> 00:03:45.400 and it nearly was sold. So these frausters are becoming 59 00:03:45.439 --> 00:03:49.439 a little more sophisticated, a little more aggressive. The scams 60 00:03:49.439 --> 00:03:52.919 are similar, but not quite the same. You know, as 61 00:03:52.960 --> 00:03:56.919 a result of our stories, the Secretary of State's office 62 00:03:57.039 --> 00:03:59.919 oversees a number of the Registry of Deeds in the state, 63 00:04:00.400 --> 00:04:03.599 and they have what's called a homeowner alert that you, 64 00:04:03.680 --> 00:04:06.280 as a homeowner, can put on your property to let 65 00:04:06.319 --> 00:04:10.199 you know if anyone tries to record anything on your property. 66 00:04:10.719 --> 00:04:13.960 So it's a notification process, so it's really helpful. So 67 00:04:14.080 --> 00:04:16.600 after our story is aired, we were able to get 68 00:04:16.600 --> 00:04:19.759 that done, and every registry has that opportunity for homeowners. 69 00:04:19.800 --> 00:04:23.240 Now I remember his story, and this goes back to 70 00:04:23.319 --> 00:04:29.399 the late eighties early nineties, similar to this story, but 71 00:04:29.639 --> 00:04:35.079 it was much more legitimate. This person found an area 72 00:04:35.240 --> 00:04:38.560 somewhere in the cave. I cannot remember the community, but 73 00:04:39.759 --> 00:04:43.519 no one owned it. He searched, did a title search. 74 00:04:43.600 --> 00:04:50.680 He took painstakingly movements to find out who owned this 75 00:04:51.079 --> 00:04:55.120 chunk of land. No one owned it, so he bought 76 00:04:55.160 --> 00:04:59.439 it and he was able to build on it and 77 00:05:00.120 --> 00:05:03.279 saved all that money that he would have had to 78 00:05:03.319 --> 00:05:08.079 pay if it was owned by the bank or an 79 00:05:08.120 --> 00:05:12.240 insurance company. And I wish I could remember the details 80 00:05:12.279 --> 00:05:16.120 of that, but you just told me a story. They 81 00:05:16.160 --> 00:05:21.319 had three different approaches to it. What's the most memorable 82 00:05:21.399 --> 00:05:25.199 story with which you get involved and came to the 83 00:05:25.279 --> 00:05:26.759 rescue of some citizen. 84 00:05:28.800 --> 00:05:31.319 Well, there are a number of you know the story 85 00:05:31.360 --> 00:05:33.959 that you know I care about, probably the most. We 86 00:05:34.000 --> 00:05:37.319 did the story on several years ago. A little boy 87 00:05:37.319 --> 00:05:40.720 a name as Tate Decker, adorable little boy four years old, 88 00:05:41.040 --> 00:05:45.199 has childhood glaucoma. His family contacts us and says that 89 00:05:45.279 --> 00:05:48.439 the drops that he uses, these site saving drops that 90 00:05:48.519 --> 00:05:51.439 prevent him from needing an operation where he could potentially 91 00:05:51.439 --> 00:05:55.120 lose his eyesight, are being taken off the market. And 92 00:05:55.319 --> 00:05:59.480 the manufacturer of these drops is Fiser and Psizer, of 93 00:05:59.519 --> 00:06:03.560 course is we know, have the COVID vaccine and made millions, 94 00:06:03.759 --> 00:06:07.560 maybe billions of dollars and said that in this case, 95 00:06:07.600 --> 00:06:10.759 there weren't enough kids that needed these drops, so they 96 00:06:10.839 --> 00:06:12.920 just didn't think this was worth it for them to 97 00:06:13.040 --> 00:06:15.639 use these drops anymore, to put these drops on the market. 98 00:06:16.120 --> 00:06:20.800 After our story aired, a couple of months later, we 99 00:06:20.920 --> 00:06:23.040 got a call from Pfizer and they said that they 100 00:06:23.040 --> 00:06:26.360 were working with another manufacturer and they would keep the 101 00:06:26.439 --> 00:06:28.720 drops on the market. Not only did they keep the 102 00:06:28.759 --> 00:06:31.639 drops on the market, but they were going to release 103 00:06:31.680 --> 00:06:34.560 what they already had on the shelves that they got 104 00:06:34.560 --> 00:06:37.519 the FDA's approval to release what they had. You know, 105 00:06:37.800 --> 00:06:41.879 that story was so rewarding to me because it affects 106 00:06:41.959 --> 00:06:45.040 all these kids, these little kids that needed these drops 107 00:06:45.399 --> 00:06:47.839 so that they could avoid surgery. And in Kate's case, 108 00:06:47.879 --> 00:06:51.519 he was able to avoid surgery for literally years and 109 00:06:51.600 --> 00:06:54.199 he's doing great. I just spoke to his family this week. 110 00:06:54.240 --> 00:06:58.680 He's terrific. He's eight years old and it's doing well. 111 00:06:58.959 --> 00:07:02.680 So it's just incredible that we're able to tell stories 112 00:07:02.720 --> 00:07:06.240 like that and put pressure on companies and manufacturers and 113 00:07:06.639 --> 00:07:09.439 you know, the powers that be sometimes the state to 114 00:07:09.759 --> 00:07:12.160 make changes and step up and do the right thing 115 00:07:12.480 --> 00:07:13.800 and help the folks that need it. 116 00:07:14.519 --> 00:07:19.199 I hope people listening paid attention to that story Cheryl 117 00:07:19.360 --> 00:07:23.560 just told. Because the child was four years old when 118 00:07:23.600 --> 00:07:28.560 this situation came to her attention. He is now eight 119 00:07:28.639 --> 00:07:30.800 years old. That means she's been in touch with them 120 00:07:30.839 --> 00:07:37.160 periodically for four years. And she remembered this child's full name. 121 00:07:37.839 --> 00:07:42.120 It was not just another another day with the call 122 00:07:42.240 --> 00:07:45.720 for action staff. This story meant something to you, and 123 00:07:45.759 --> 00:07:52.959 this story obviously needed to be told, and I just 124 00:07:53.040 --> 00:07:56.680 want people to pay attention. I've got show here until 125 00:07:56.680 --> 00:08:00.079 ten o'clock and we're going to touch base with a 126 00:07:59.839 --> 00:08:03.600 lot of stories that you may or you may not remember. 127 00:08:04.639 --> 00:08:10.199 And I don't think enough people say thank you to you, Cheryl, 128 00:08:11.319 --> 00:08:14.240 when you and your staff, and I'm sure you've got 129 00:08:14.839 --> 00:08:20.439 a sizeable staff that goes out does your investigating and 130 00:08:20.480 --> 00:08:23.439 looking at this, that, and the other thing that's necessary 131 00:08:23.480 --> 00:08:26.319 to help you do your job. So it's not just 132 00:08:26.360 --> 00:08:28.040 to thank you to you. It's a thank you to 133 00:08:28.160 --> 00:08:30.759 you and the staff of Call for Action. 134 00:08:33.759 --> 00:08:36.039 You know, I'm very fortunate. You know, I love my 135 00:08:36.120 --> 00:08:37.720 work and I love what I do, and I'm very 136 00:08:37.720 --> 00:08:39.519 grateful to be able to do it. And you know, 137 00:08:39.600 --> 00:08:42.519 the folks that I work for are terrific and love 138 00:08:42.600 --> 00:08:44.759 these stories and want me to do more of them. 139 00:08:44.799 --> 00:08:47.240 And you know, it's part of what we believe is 140 00:08:47.279 --> 00:08:50.519 our responsibility to the community. And you know, to be 141 00:08:50.559 --> 00:08:53.639 able to provide a service that you know helps people 142 00:08:54.120 --> 00:09:00.799 and takes case and his parents are unbelievable people and Holly, 143 00:09:01.159 --> 00:09:04.200 they're wonderful, wonderful people. These kids he has a tate, 144 00:09:04.279 --> 00:09:06.600 has a twin brother and an older brother and those 145 00:09:06.679 --> 00:09:10.080 kids won the Parent Lottery. They're terrific. So yes, I 146 00:09:10.159 --> 00:09:11.480 stay in touch with them. They're great. 147 00:09:13.240 --> 00:09:16.000 I like the way you say that the Parent Lottery. 148 00:09:16.480 --> 00:09:19.840 When did you start doing this job? How long have 149 00:09:19.919 --> 00:09:21.000 you been with Channel four. 150 00:09:22.080 --> 00:09:27.159 I've been with Channel four since twenty seventeen, okay, and yep, 151 00:09:27.240 --> 00:09:30.600 we've done a lot of really great stories. And you know, 152 00:09:30.840 --> 00:09:33.240 like as I said, we looked into there was another 153 00:09:33.279 --> 00:09:36.960 story that has really resonated with a whole lot of folks. 154 00:09:37.120 --> 00:09:40.799 It was a realty company called MV Realty and what 155 00:09:40.799 --> 00:09:42.559 they were doing is I. 156 00:09:42.600 --> 00:09:44.600 Want to hold you this so I can take a break, 157 00:09:44.960 --> 00:09:46.919 but I want you to pick up right at that 158 00:09:47.039 --> 00:09:49.639 point when we return people. If you want to call 159 00:09:49.679 --> 00:09:52.720 in to speak with Trophy and Docta from Channel four 160 00:09:52.919 --> 00:09:57.679 TV four six one, seven, two, five, four ten thirty 161 00:09:58.159 --> 00:10:02.080 or eight eight, eight nine, two, nine ten thirty Time 162 00:10:02.120 --> 00:10:08.600 and temperature here on night Side nine sixteen thirty three degrees. 163 00:10:09.759 --> 00:10:12.720 Now back to Dan ray Line from the Window World 164 00:10:12.879 --> 00:10:15.960 night Side Studios on WBZ News Radio. 165 00:10:16.639 --> 00:10:18.080 I'm Morgan filling in for Dan. 166 00:10:18.240 --> 00:10:22.559 I have been joined by Cheryl Fiandaca from TV four's 167 00:10:22.679 --> 00:10:25.919 Call for Action segments. If you want to call in 168 00:10:26.080 --> 00:10:29.360 six one, seven, two, five, four ten thirty or eight eight, 169 00:10:29.480 --> 00:10:33.759 eight nine two nine ten thirty, please do Maybe Cheryl 170 00:10:34.320 --> 00:10:36.559 pulled your fat out of the fire, so to speak. 171 00:10:37.279 --> 00:10:39.080 You want to say thank you to her in front 172 00:10:39.120 --> 00:10:42.600 of thirty eight states in parts of Canada. Here's your opportunity. 173 00:10:42.919 --> 00:10:45.480 And before I take a phone call, Cheryl, I interrupted 174 00:10:45.480 --> 00:10:54.200 you as you're about to tell another past story. 175 00:10:52.120 --> 00:10:56.360 This one Morgan involved a realty company that was duping 176 00:10:56.440 --> 00:11:01.679 homeowners financially strapped homeowners that were struggling financially, offering them 177 00:11:01.720 --> 00:11:05.639 cash payments for the right to list their property if 178 00:11:05.639 --> 00:11:08.120 and when they decided to sell it. What these folks 179 00:11:08.200 --> 00:11:10.919 didn't know is that they were also signing a forty 180 00:11:11.000 --> 00:11:14.879 year lean on their property, and so they would forget 181 00:11:14.919 --> 00:11:16.600 all about it. It was a cash payment of a 182 00:11:16.600 --> 00:11:19.120 couple of thousand dollars, in some cases not even a 183 00:11:19.120 --> 00:11:24.519 couple of thousand dollars, and these folks would eventually either 184 00:11:24.559 --> 00:11:28.480 forget about it, tried to sell their property, remortgage it, 185 00:11:28.840 --> 00:11:31.440 and then they would have to pay these people a commission, 186 00:11:31.519 --> 00:11:35.960 a five percent commission, tens of thousands of dollars, just 187 00:11:36.039 --> 00:11:38.279 taking advantage of people. After we've brought this to the 188 00:11:38.279 --> 00:11:42.039 Attorney General's office, they filed a lawsuit against the company. 189 00:11:42.279 --> 00:11:44.759 The company is now out of business. All of the 190 00:11:44.840 --> 00:11:49.159 Lians on more than one hundred homeowners that we found, 191 00:11:49.159 --> 00:11:52.000 and there are many many more just in Massachusetts. All 192 00:11:52.000 --> 00:11:54.120 the Lians were taken off their property and the company 193 00:11:54.120 --> 00:11:57.360 has now declared bankruptcy and is not allowed to practice 194 00:11:58.559 --> 00:11:59.879 in Massachusetts. 195 00:12:00.240 --> 00:12:02.240 Success was yeah. 196 00:12:02.759 --> 00:12:05.679 Yeah, success, good success story. Yes, that was a good one. 197 00:12:05.799 --> 00:12:06.480 Took us a while. 198 00:12:07.919 --> 00:12:13.200 Let me take this called Kate, Kate Decker, welcome Tonight's 199 00:12:13.200 --> 00:12:13.720 that hello? 200 00:12:13.799 --> 00:12:14.039 Kate? 201 00:12:16.360 --> 00:12:18.440 Go ahead, hie, Cheryl? 202 00:12:18.600 --> 00:12:19.159 Thank you? 203 00:12:20.480 --> 00:12:27.600 Okay, you're being prompted by somebody behind you? Who who's 204 00:12:27.639 --> 00:12:28.360 prompting you. 205 00:12:30.440 --> 00:12:31.039 By moment? 206 00:12:31.200 --> 00:12:31.639 My dad? 207 00:12:32.360 --> 00:12:33.720 Oh that's okay, Kate. 208 00:12:34.759 --> 00:12:35.679 So this is Kate. 209 00:12:35.799 --> 00:12:38.120 This is Kate Decker. This is the little boy who 210 00:12:38.200 --> 00:12:39.360 we did the story about. 211 00:12:40.000 --> 00:12:47.879 Oh, okay, and nice to speak with you. Was was 212 00:12:47.879 --> 00:12:50.559 was Christmas or Hanukah? A good day for you? 213 00:12:52.200 --> 00:12:52.399 Yes? 214 00:12:52.600 --> 00:12:53.440 Christmas is great? 215 00:12:54.559 --> 00:12:56.960 What did you What did you get for Christmas? Give 216 00:12:57.039 --> 00:12:59.399 me one present that you really loved? 217 00:13:02.559 --> 00:13:05.000 What did you get? A pencil back? 218 00:13:07.440 --> 00:13:08.000 A pencil? 219 00:13:09.799 --> 00:13:13.399 Yeah okay, okay, pencil bag? 220 00:13:14.000 --> 00:13:16.440 And do you want to say something to Royffy and Daca? 221 00:13:18.840 --> 00:13:19.679 Thank you, Cheryl? 222 00:13:21.279 --> 00:13:22.679 You so you're welcome. 223 00:13:25.840 --> 00:13:32.120 See knight side him young a young demographic, yes. 224 00:13:32.000 --> 00:13:38.200 Eight years old, very young. It's terrific. 225 00:13:39.039 --> 00:13:41.600 And and and it's Tate with a T. My mistake 226 00:13:41.639 --> 00:13:43.759 because it's it's Kate with a k h. 227 00:13:43.960 --> 00:13:44.200 Tate. 228 00:13:45.120 --> 00:13:50.720 You've known Chae for four years, right, and she did 229 00:13:50.840 --> 00:13:57.600 good things for you and your family didn't she yes, yes, 230 00:13:59.440 --> 00:14:03.240 I can tell you a little nervous and is dad there? 231 00:14:04.879 --> 00:14:08.879 Put dad on the phone. I'm here, I'm here, all right, Dad. 232 00:14:08.919 --> 00:14:13.360 And what's your first name? Joe? Joe? 233 00:14:14.320 --> 00:14:17.399 Tell me what Trophy and DOCA did for you and 234 00:14:17.440 --> 00:14:18.039 your family. 235 00:14:19.759 --> 00:14:23.720 Oh. She she brought to light a moan and injustice 236 00:14:23.759 --> 00:14:27.240 to a big pharmaceutical pharmaceutical company was doing to just 237 00:14:27.279 --> 00:14:30.159 a just a family in a small town. And she 238 00:14:30.240 --> 00:14:32.919 brought it to light and within you know, a couple 239 00:14:32.960 --> 00:14:35.519 of weeks, she solved the problem. And she's you know, 240 00:14:35.639 --> 00:14:39.679 saved our sons, our son's eyesight and his future. And 241 00:14:40.200 --> 00:14:42.000 you know she's been working for four years with him 242 00:14:42.039 --> 00:14:43.639 to to help him out. 243 00:14:43.679 --> 00:14:45.039 So it's it's been amazing. 244 00:14:45.759 --> 00:14:47.679 I want to see he got taken down by a 245 00:14:47.720 --> 00:14:48.639 small family, you know. 246 00:14:49.279 --> 00:14:53.320 And I want to say this. People listening think, oh, yeah, 247 00:14:53.440 --> 00:14:56.080 this is a setup. Morgan coordinated all this. No, I 248 00:14:56.120 --> 00:15:01.600 did not. I coordinated having Sheryl arn And obviously you 249 00:15:01.679 --> 00:15:04.840 guys just happened to be listening. You heard CHERYLFI and 250 00:15:04.960 --> 00:15:09.399 Doc and decide to call in thank you all the time. 251 00:15:10.000 --> 00:15:17.639 Yeah that's what as well. You should and hopefully Tate 252 00:15:17.720 --> 00:15:21.519 will have no more problems with his medication or his eyesight. 253 00:15:23.039 --> 00:15:24.159 We're open. 254 00:15:24.600 --> 00:15:26.879 Thank you very much for your time. I really appreciate it. 255 00:15:27.320 --> 00:15:30.879 Thank you for calling, and have a great twenty twenty five. Okay, 256 00:15:31.559 --> 00:15:37.279 all right, bye bye, thank Let's go to Let's go 257 00:15:37.360 --> 00:15:41.519 to John in reading, who is called in to speak 258 00:15:41.559 --> 00:15:43.559 to Sheriffy and Doca here on night side. 259 00:15:43.679 --> 00:15:46.279 Hello John, Hi, how are you doing. 260 00:15:46.480 --> 00:15:48.279 I'd just like to just say hi to Sharyl and 261 00:15:48.360 --> 00:15:52.240 you go right ahead. Hi John, Hi, Hi, how are 262 00:15:52.240 --> 00:15:52.480 you doing? 263 00:15:52.559 --> 00:15:54.159 Cher good? 264 00:15:54.200 --> 00:15:56.039 How are you well? 265 00:15:56.159 --> 00:15:59.120 Doing good? Just great listening to you guys talk tonight. 266 00:16:00.799 --> 00:16:03.639 So Jern, what did Cheryl do do for you and 267 00:16:03.679 --> 00:16:04.240 your family? 268 00:16:05.759 --> 00:16:08.720 Ah, she's gonna what you know, we're real big fans 269 00:16:08.759 --> 00:16:12.120 and you know it's just, uh, I can't tell you enough. 270 00:16:12.200 --> 00:16:14.240 You know, we've been following it for years. 271 00:16:14.720 --> 00:16:18.279 Is there a specific incident that she assisted you with? 272 00:16:20.120 --> 00:16:22.679 Not one specific, but we've heard a lot of good stories. 273 00:16:23.720 --> 00:16:28.279 Okay, fair enough, you know, And thank you for calling in. 274 00:16:29.200 --> 00:16:32.960 Thank you, Thank you John for the kind words. 275 00:16:33.440 --> 00:16:37.159 Yes, Jery you and you have a great twenty twenty five. 276 00:16:37.240 --> 00:16:37.960 Thank you for your call. 277 00:16:38.200 --> 00:16:40.720 Joe, what are you guys doing for New Year's me? 278 00:16:40.919 --> 00:16:45.200 Personally, I'm doing Dan Race show, Jeryl, what are you doing? 279 00:16:45.279 --> 00:16:45.759 What are you doing? 280 00:16:45.879 --> 00:16:46.159 Cheryl? 281 00:16:47.320 --> 00:16:50.080 And going to a birthday party one of my best friends. 282 00:16:50.519 --> 00:16:52.759 It's her birthday on New Year's Eve and she has 283 00:16:52.799 --> 00:16:55.399 a big celebration every year, so I'm looking. 284 00:16:55.120 --> 00:16:55.639 Forward to that. 285 00:16:56.000 --> 00:16:57.960 Good in Boston. 286 00:16:59.399 --> 00:17:01.519 No, not Boston, She's not in Boston. 287 00:17:01.559 --> 00:17:05.200 Now, okay, all right, John, thank you for the call. 288 00:17:06.039 --> 00:17:09.160 Thank you, bye, right. 289 00:17:08.119 --> 00:17:10.640 And let me give out the phone number since we've 290 00:17:10.680 --> 00:17:14.920 already gotten some phone traffic six one, seven, two, five, four, 291 00:17:15.000 --> 00:17:18.640 ten thirty eight eight, eight, nine, two, nine, ten thirty 292 00:17:18.640 --> 00:17:21.359 if you want to call and speak with Sheroffy and Daka. 293 00:17:21.640 --> 00:17:24.480 And this is going to be a quick question because 294 00:17:24.519 --> 00:17:27.519 I've got another news hit to take at the bottom 295 00:17:27.599 --> 00:17:32.400 of the hour. But I want you to tell me, well, 296 00:17:32.480 --> 00:17:35.480 tell tell the people listening how they can get in 297 00:17:35.559 --> 00:17:40.440 touch with you. What's the phone number, what's the website? 298 00:17:40.759 --> 00:17:41.880 What do they need to know? 299 00:17:44.200 --> 00:17:48.039 If you just go to CBS Boston the website, I mean, 300 00:17:48.240 --> 00:17:50.960 you'll just look for iteam. If you look at for 301 00:17:51.000 --> 00:17:54.359 anything that says item, the website will be right there. 302 00:17:54.519 --> 00:17:57.039 The email will be right there, and the emails go 303 00:17:57.079 --> 00:17:59.680 directly to make so I will see the emails. If 304 00:17:59.680 --> 00:18:02.839 you sent that's an email looking for help, looking for 305 00:18:03.319 --> 00:18:05.920 anything that we can do for you, Just do with 306 00:18:06.000 --> 00:18:07.799 an email. It's the best way to reach us. 307 00:18:08.279 --> 00:18:10.960 And how do people know that they have a problem. 308 00:18:11.000 --> 00:18:14.400 A lot of times you might not realize there's an 309 00:18:14.440 --> 00:18:17.279 issue that's come up in your world, in your life, 310 00:18:17.319 --> 00:18:21.839 in your neighborhood and your home. But necessarily you don't 311 00:18:21.839 --> 00:18:26.759 know what step to take next to get the problem resolved. 312 00:18:28.079 --> 00:18:29.880 And I think that a lot of folks, for a 313 00:18:29.920 --> 00:18:32.119 lot of folks that we deal with with helping them 314 00:18:32.160 --> 00:18:34.400 solve problems, a lot of it is just getting to 315 00:18:34.440 --> 00:18:38.039 the right person to help them solve the problem. You know, 316 00:18:38.720 --> 00:18:42.720 we just recently helped a family who left a VHS 317 00:18:42.759 --> 00:18:46.319 tape and a rental car here in Boston. They were 318 00:18:46.359 --> 00:18:49.640 here in Boston with their family. They got this tape 319 00:18:49.680 --> 00:18:54.000 of memories of her late husband. The woman who was 320 00:18:54.079 --> 00:18:56.519 up here with her family, and she wanted to give 321 00:18:56.559 --> 00:19:00.240 this tape to her son for Christmas, who was very 322 00:19:00.279 --> 00:19:03.319 young when the dad passed away, and so she left 323 00:19:03.319 --> 00:19:05.519 it in the glove compartment of the car when she 324 00:19:05.599 --> 00:19:08.680 turned the car and it completely forgot to take it, 325 00:19:08.839 --> 00:19:11.559 got on the plane got home, started making all of 326 00:19:11.599 --> 00:19:13.720 these frantic phone calls to try to find the tape. 327 00:19:13.720 --> 00:19:17.240 For weeks, she couldn't get anywhere. She reached out to us. 328 00:19:17.519 --> 00:19:20.799 We reached out to Hearts in this case, and they 329 00:19:20.799 --> 00:19:24.440 were terrific. Within one day she had the tape in 330 00:19:24.480 --> 00:19:27.920 her hand, so they were able to locate the car 331 00:19:28.079 --> 00:19:30.920 that was being sold. So it was going to a 332 00:19:30.960 --> 00:19:33.839 lot in New Jersey to be sold, and just before 333 00:19:34.039 --> 00:19:36.880 it it was being shipped there, they were able to 334 00:19:36.920 --> 00:19:39.960 retrieve the tape. It was not lost, and they sent 335 00:19:40.000 --> 00:19:43.240 the tape overnightmail to her. She and her family they 336 00:19:43.279 --> 00:19:46.359 were just thrilled, thrilled, couldn't believe that we were able 337 00:19:46.400 --> 00:19:49.200 to do that so quickly. And it was just wonderful. 338 00:19:49.240 --> 00:19:52.240 I mean, the Hurts folks were wonderful about it. They 339 00:19:52.319 --> 00:19:54.519 just stepped in right away. But in that case, she 340 00:19:54.599 --> 00:19:58.079 just really couldn't get to the right people. So that's 341 00:19:58.119 --> 00:19:58.759 what it's about. 342 00:20:00.000 --> 00:20:00.440 I'll tell you what. 343 00:20:01.119 --> 00:20:04.839 I've got another news hit to take after the news. 344 00:20:05.000 --> 00:20:07.599 I'm gonna tell you a story where I could have 345 00:20:07.799 --> 00:20:12.039 used you. But it happened about eight to ten years ago. 346 00:20:12.240 --> 00:20:15.480 So there was no Chephy in Doca with call for 347 00:20:15.559 --> 00:20:19.319 Action and I'll tell you how it ended. I was 348 00:20:19.359 --> 00:20:23.640 not satisfied, but I'll tell you the whole story when 349 00:20:23.680 --> 00:20:27.200 we come back. Anyone else wants to call in, I've 350 00:20:27.240 --> 00:20:29.960 given you the phone number six one, seven, two, five four, 351 00:20:30.000 --> 00:20:33.400 ten thirty eight eight eight, nine to nine, ten thirty 352 00:20:34.000 --> 00:20:37.680 Shearyffy and Doca from Call for Action is here on 353 00:20:37.720 --> 00:20:41.799 the phone waiting your phone call time and temperature nine 354 00:20:42.039 --> 00:20:45.400 thirty thirty two degrees. 355 00:20:47.920 --> 00:20:52.599 It's night side on Boston's news radio. 356 00:20:53.440 --> 00:20:56.279 Dan is off until the first of the year. My 357 00:20:56.440 --> 00:21:01.160 name Organoy Junior. I'm here with Cheryffy and Doc and Joe. 358 00:21:01.279 --> 00:21:03.519 I'm gonna tell you a story. This happened to me, 359 00:21:04.319 --> 00:21:07.640 and it was about eight to ten years ago, and 360 00:21:07.720 --> 00:21:11.759 I think I remember all of the intricate details still 361 00:21:11.799 --> 00:21:15.960 to this day. I wanted to go to Las Vegas 362 00:21:17.319 --> 00:21:22.960 and for whatever reason, and I have never not flown 363 00:21:23.119 --> 00:21:27.440 direct since then, but there was a stopover in the 364 00:21:27.480 --> 00:21:31.839 flight I took that would have been within the specs 365 00:21:31.839 --> 00:21:33.519 of the day I wanted to go and the day 366 00:21:33.559 --> 00:21:34.279 I wanted to come. 367 00:21:34.160 --> 00:21:34.880 Back, et cetera. 368 00:21:36.720 --> 00:21:41.839 We were late leaving Boston because they didn't have all 369 00:21:41.920 --> 00:21:46.359 of the supplies they normally put on a flight. Now 370 00:21:46.519 --> 00:21:50.119 I'm gonna guess we're about twenty minutes delayed from leaving. 371 00:21:51.000 --> 00:21:57.480 We landed in Charlotte, South Carolina, North Carolina, excuse me, 372 00:21:58.440 --> 00:22:03.400 and we landed, but they didn't have a jetway to 373 00:22:03.559 --> 00:22:07.839 attach to the plane. To walk into the airport, that 374 00:22:07.920 --> 00:22:14.359 took about a half hour, so roughly it's an hour 375 00:22:14.519 --> 00:22:19.640 of time that should not have elapsed. By the time 376 00:22:19.720 --> 00:22:24.599 I walked from the B gate area to the D 377 00:22:24.799 --> 00:22:28.960 gate area, I just made it. I had a first 378 00:22:29.039 --> 00:22:33.759 class ticket. They didn't even want to let me go 379 00:22:34.079 --> 00:22:39.480 through to get on the plane because I was late arriving. 380 00:22:39.559 --> 00:22:45.279 They had already seated people. They finally let me go in. 381 00:22:46.559 --> 00:22:49.920 They gave my first class seat to someone else on 382 00:22:49.960 --> 00:22:53.519 the plane and I had to sit and coach. I 383 00:22:53.680 --> 00:22:57.240 was not pleased. I complained a lot of good it did. 384 00:22:58.440 --> 00:23:02.240 When I landed in Vegas, I went to the and 385 00:23:02.279 --> 00:23:04.680 it's American Airlines. I'll say it now because it was 386 00:23:04.720 --> 00:23:09.440 ten years ago, for goodness sake, and I explained to 387 00:23:09.480 --> 00:23:15.839 the person that my tardiness arriving was not my fault. 388 00:23:15.880 --> 00:23:19.160 It was American Airlines' fault for not loading the plane 389 00:23:19.200 --> 00:23:22.720 with whatever supplies they needed in Boston and not having 390 00:23:22.759 --> 00:23:29.200 a jetway in Charlotte. Bottom line, I took my complaint 391 00:23:30.480 --> 00:23:34.480 all the way to the top. But because I paid 392 00:23:34.640 --> 00:23:40.839 with my credit card, American Airlines refunded me what they 393 00:23:40.880 --> 00:23:48.039 felt was the cost of a first class ticket. I 394 00:23:48.119 --> 00:23:53.759 wanted more than that as satisfaction. Had you been around 395 00:23:54.039 --> 00:23:57.000 and I brought this to you, could you have done 396 00:23:57.000 --> 00:23:57.839 anything for me. 397 00:24:00.119 --> 00:24:02.519 It seems like you did a pretty good job yourself there, 398 00:24:02.559 --> 00:24:06.599 I mean getting your money back, that's pretty good. You know, 399 00:24:06.680 --> 00:24:09.720 airlines are notoriously very difficult to deal with. I mean, 400 00:24:09.759 --> 00:24:14.079 as you probably know, there's some new rules that went 401 00:24:14.119 --> 00:24:17.599