Speaker 1: Yeah, ripped off, bad news, You need advice.
Speaker 2: So you don't have the.
Speaker 3: Come running just as fast.
Speaker 4: As we can.
Speaker 3: Shooter's gonna help coming.
Speaker 5: Man.
Speaker 6: This is the Troubleshooter Show now, Tom Martine.
Speaker 7: Welcome, Welcome to the only show of it's kind.
Speaker 8: We my friends are here to solve problems, answer questions,
Speaker 8: take complaints. Our goals to make your life just a
Speaker 8: little bit better. And that's basically it. You've been ripped
Speaker 8: off taking advantage of there's no better phone number than
Speaker 8: three oh three Martino. That number while we're live, will
Speaker 8: come right here. If you've been ripped off, maybe a
Speaker 8: bad contractor my goodness, maybe a bad landlord. We're getting
Speaker 8: more and more of these calls where people don't have heat,
Speaker 8: people don't have water, you pretty much name it. We're
Speaker 8: starting to get them way too often. I thought Denver
Speaker 8: was to be very pro very pro renders, but it
Speaker 8: turns out that's not true.
Speaker 7: They try, but like.
Speaker 8: A lot of people, they fail because we get the
Speaker 8: calls here all the time. Three zero three Martino over
Speaker 8: three hundred million dollars cash merchandise exchanges refunds directly and
Speaker 8: I mean that directly due.
Speaker 7: To this show.
Speaker 8: In studio with me, got some real estate experts. If
Speaker 8: you haven't heard this name, you haven't lived in Denver
Speaker 8: more than an hour. Frank Dran the real estate man,
Speaker 8: Frank Harry, you man well at.
Speaker 9: Schucks, Mark darn it. It's good to see you this morning.
Speaker 7: So so why to me, Tree, I don't even know
Speaker 7: if you know this?
Speaker 8: Okay, I'll try, probably like you and Tom during the
Speaker 8: breaks when we're on just YouTube, I might occasionally accidentally
Speaker 8: cuss no, you know, yes, And one day, many many
Speaker 8: many moons ago, I would say ten years ago, Frank
Speaker 8: easily ten Maybe I'd say ten years ago is a
Speaker 8: good way. He was sitting right there. I was sitting
Speaker 8: right there. Tom was sitting right here. These were the
Speaker 8: good old days.
Speaker 7: We were all here, And I probably said a few
Speaker 7: words during the break.
Speaker 8: I mean, I'm just assuming. And Frank looks at me
Speaker 8: with the funniest looking face, very honest, and says, wow, Mark,
Speaker 8: you're not a shucks in darn kind of guy.
Speaker 4: Yeah, I think that all falls under the heading Man,
Speaker 4: it's hard to be from Jersey.
Speaker 7: Yeah, I know it is.
Speaker 8: Let me tell you my I'm not gonna say my
Speaker 8: parents cuss like sailors, but they cussed quite a bit.
Speaker 8: My grandparents did. Almost everybody in New York. I don't
Speaker 8: care if you're from the city or upstate like me.
Speaker 8: And then South Jersey.
Speaker 7: Forget about it. I mean goodness, the words you would hear,
Speaker 7: the racial slurs, you name it. It was absolutely insane
Speaker 7: back in the day.
Speaker 4: And I missed those days. You talk about a culturally
Speaker 4: enriched environment.
Speaker 8: It was actually South Jersey was big time. Being just
Speaker 8: a white guy. Seriously, I was probably the minority Italians,
Speaker 8: Irish black folks. There wasn't a lot of Hispanics or
Speaker 8: Mexicans in Jersey, but man, the Italians. Holy moly, South Jersey.
Speaker 8: It was all Italian. Stephanie Thomas, your Italian.
Speaker 3: I am.
Speaker 7: I know you and I.
Speaker 3: Lived in Jersey.
Speaker 7: You never lived in it, Yes, I did when I
Speaker 7: was at you in Jersey.
Speaker 8: By the way, Stephanie Thomas, realtor extraordinary and friend of
Speaker 8: the family for twenty plus years.
Speaker 7: Where so I lived.
Speaker 4: I grew up.
Speaker 10: Air Force and I lived in I forgot about that.
Speaker 10: One of their breasts, yeah, one of the Air Force
Speaker 10: baces up there. I can't even.
Speaker 7: McGuire McGuire unless the Dems renamed it. It's now something
Speaker 7: probably like you know, sweet tooth Pie or something.
Speaker 10: It's been a minute.
Speaker 11: I was.
Speaker 10: I was quite young then, but yeah, I lived in Jersey.
Speaker 7: Wow, that's incredible. I love that.
Speaker 8: So we've got Stephanie Thomas, Frank durand real estate experts.
Speaker 8: We got Deputy Scott. We call him Deputy Dollar. What's
Speaker 8: going on, Deputy Dollar?
Speaker 12: Hey, it's just a great morning. Yeah, yeah, shirking in
Speaker 12: some cases.
Speaker 8: You guys know what's funny about Deputy Dollar. What he
Speaker 8: used to do for a living. He would count sheep.
Speaker 8: People out there listening going on with Does that mean
Speaker 8: he literally counted sheep for the us DA? Right, Yes,
Speaker 8: the USDA paid someone to count sheep. Have you ever
Speaker 8: in your life heard of anything like that. That's what
Speaker 8: he did for a living.
Speaker 4: Is that part of a sleep study or something.
Speaker 8: So if you've got a problem, any problem with sheep
Speaker 8: counting three h three seven, one, three eight, two five five,
Speaker 8: that is so funny. But you were doing it as
Speaker 8: an accountant, I mean basically, that's why happen. So here's
Speaker 8: the backstory. And I love this story because most people
Speaker 8: don't know this. So when you see a commercial on
Speaker 8: TV that is like, not where's.
Speaker 7: The beef, but what was the beef?
Speaker 5: One?
Speaker 4: The big one, it's what's for dinner?
Speaker 7: Beef, It's what's for dinner?
Speaker 12: So got milk and all these people chip.
Speaker 8: In for that advertising you see that are in the
Speaker 8: beef industry, and it goes through the USDA and each
Speaker 8: head back then at least when it came to cattle,
Speaker 8: was what a buck?
Speaker 4: A buck ahead, Yes, a buckehead.
Speaker 8: So every cattle you slaughtered, you're supposed to pay a
Speaker 8: buck into the kitty for the advertising.
Speaker 9: And a lot of people would fudge.
Speaker 7: It, right, Oh absolutely, they'd say like, oh.
Speaker 8: They only killed you know, three hundred, but they killed
Speaker 8: a thousand, and then of course they're keeping seven hundred bucks.
Speaker 9: Yeah, you had saw was it in Jersey?
Speaker 7: They chased you down or they pulled the gun on you?
Speaker 4: Or was that Jersey?
Speaker 12: Patterson?
Speaker 9: Patterson, New Jersey.
Speaker 8: He walks in, you know, he walks into a tough guy,
Speaker 8: like not the fake tough guy, like a legitimate tough guy.
Speaker 12: And what did the guy do skiat Well, it's an
Speaker 12: ethnic slaughterhouse. But yeah, he was standing on the loading
Speaker 12: dock and I mean he had a gun.
Speaker 7: And he told me to why you counted the sheep?
Speaker 12: No, absolutely not.
Speaker 8: That's unbelievable. What a crazy job. It must have really
Speaker 8: stunk in there, right.
Speaker 12: Yeah, slaughterhouses aren't the best places to go.
Speaker 8: No, it's gotta be horrible, all right, folks. I'll always
Speaker 8: let you know when we have lines open, and we
Speaker 8: do right now. Three zero three seven one three eight
Speaker 8: two five five. I was watching this morning everybody complaining
Speaker 8: about Doge. It's amazing to me that people complain about
Speaker 8: finding waste in our government.
Speaker 7: People.
Speaker 8: I don't care what side of the aisle of you on.
Speaker 8: These are our tax dollars. I had no idea our
Speaker 8: tax dollars were going to such crazy things.
Speaker 7: What's the craziest one you heard of, Dmitri?
Speaker 4: Well, you know, right at the beginning of this process,
Speaker 4: they stopped a fifty nine million dollar payment for a
Speaker 4: kid you not condoms for Gaza, for Gaza, Yeah, fifty
Speaker 4: nine million.
Speaker 8: I didn't even know that. First of all, there's no
Speaker 8: one that's even in Gaza. There's like thirty people.
Speaker 4: Now, yeah, I think that was the very first payment
Speaker 4: to actually stopped.
Speaker 8: Fifty nine million. I just can't imagine why anybody that
Speaker 8: pays taxes. Now, if you don't pay taxes and you
Speaker 8: live off the trough, I understand you could care less.
Speaker 8: But if you literally pay taxes like most of America,
Speaker 8: I have no idea. The one that gets me is
Speaker 8: all the money going to from the federal government to
Speaker 8: New York City to pay for the hotels for the migrants.
Speaker 8: When we have people that have fought in wars and
Speaker 8: fought for this country and have enlisted and they need
Speaker 8: the help. That drives me insane. Yeah, and that goes
Speaker 8: for Denver right here.
Speaker 4: To make matters worse. That happens unfamiliar with that case.
Speaker 4: It's Roosevelt Hotel, which is a Rosary hotel, which is
Speaker 4: Roosevelt owned by the Pakistani government.
Speaker 7: That's unbelievable. So basically they're again we're giving it to
Speaker 7: the money to Pakistani I mean, really, that's what's happening here.
Speaker 4: Yeah, not exactly a friendly state. No.
Speaker 8: And then we had like a puppy show or something
Speaker 8: for not a puppet show, what was it, a comic
Speaker 8: book street.
Speaker 7: Oh, oh, there's a sesame street with a.
Speaker 4: Lot of money, bag dad, Yeah, those twenty some million dollars.
Speaker 4: And then the comic book you're referencing is I believe
Speaker 4: it's in Paraguay.
Speaker 8: People are going crazy because I don't even think the
Speaker 8: tip of the iceberg has been found. I think when
Speaker 8: they start digging in to the Department of Education. And
Speaker 8: by the way, I would love to hear people's comments
Speaker 8: on the Department of Education. You know when we talk
Speaker 8: about shutting it down. We all want our kids. There's
Speaker 8: no one out there that doesn't want your kids to
Speaker 8: have a great education. There's no doubt about it. Just
Speaker 8: for them to survive, be able to feed themselves when
Speaker 8: you die, or even when they hit eighteen, or whatever
Speaker 8: the goal is in your house. It's remarkable that anybody
Speaker 8: wouldn't want a good education. We're like number forty six
Speaker 8: in the world, but when it comes to spending per
Speaker 8: student were number one.
Speaker 7: I think about that. It makes zero sense whatsoever.
Speaker 4: Yeah, it's a huge disconnect between cost and result in
Speaker 4: an inverse relationship.
Speaker 8: And I'll give you a good example. Look at let's
Speaker 8: look at Douglas County. Listen, we lived in Castle Rock
Speaker 8: and I think it was called Suzanne. Where did our
Speaker 8: kids the high school was Castle View? Is that where
Speaker 8: they would have went ers at the middle school.
Speaker 13: Oh yeah, Castleview High School.
Speaker 8: So you know what, there was so many issues there.
Speaker 8: I couldn't believe it. And this is Douglas County. But
Speaker 8: I'm going to give you an idea between Castle Rock
Speaker 8: then where we moved. So there was suicides all the time,
Speaker 8: there was drug overdoses, and they always kept all this
Speaker 8: stuff quiet. I guess they keep the suicides quiet because
Speaker 8: they don't want it spreading. I'm not a psychologist. I
Speaker 8: don't quite understand that. I you know, the parents, we
Speaker 8: would generally end up finding out through the school eventually,
Speaker 8: but you wouldn't see it on the news. I mean,
Speaker 8: you just wouldn't see stuff. But the drug abuse with
Speaker 8: kids like middle school in high school in Castle Rock.
Speaker 7: Was just unbelievable.
Speaker 8: We moved to Franktown and they went to Ponderosa High School,
Speaker 8: and Ponderosa almost zero problems, zero, never heard I can't
Speaker 8: think do you remember one suicide at Pondo while they
Speaker 8: were there. I don't remember one single one.
Speaker 13: Parents would kick their kids butt for committing suicide.
Speaker 8: Out there, even thinking about it. They'd probably beat your ass.
Speaker 8: I mean really, it was crazy. But Pondo fed from
Speaker 8: all kinds of different places, and I mean we're talking
Speaker 8: some real country boys.
Speaker 7: We're talking the whole bit.
Speaker 8: But uh man, But when it comes to the Department
Speaker 8: of Education, and you know what, Frank, I want you.
Speaker 8: You have a son that just graduated not long ago
Speaker 8: from high school, right.
Speaker 9: Well, you know he actually went to a private school.
Speaker 7: Excellent.
Speaker 9: Yeah, but he just graduated.
Speaker 6: Right.
Speaker 9: Well, it's been a couple of years, believe it or not. Oh,
Speaker 9: two years, that's been all right. Hold on, I got
Speaker 9: to take a break.
Speaker 8: But when we come back, I want to ask you
Speaker 8: about that, especially the private school part. And you know
Speaker 8: tax vouchers. Wouldn't it have been nice to take your
Speaker 8: property tax money in stet of money right out of
Speaker 8: your wallet and put it towards it, compared to putting
Speaker 8: it towards the public school that was probably failing wherever
Speaker 8: you were. Hold On, all right, three zho three seven
Speaker 8: one three A two five five. We have a couple
Speaker 8: of lines, hoping you've been ripped off taking advantage of
Speaker 8: I do want to go back to Frank Durand though Frank,
Speaker 8: we are talking Department of Education. Danny, I promise I'll
Speaker 8: get to your problem in a second. But this is
Speaker 8: important to me, and it's important to everybody out there
Speaker 8: with kids, and Stephanie, I want you to chime into
Speaker 8: But I don't understand why we have a national or
Speaker 8: a federal department of education. I think the Fed should
Speaker 8: give money directly into each state. Whatever the budget is
Speaker 8: for the students. Then the states bring it down to
Speaker 8: the schools that need it. They close the schools that
Speaker 8: basically need to be closed, They do what they need
Speaker 8: to do. On top of that, I think that money
Speaker 8: should be allocated. And this gets into your businesses. When
Speaker 8: it comes to real estate and selling property. People that
Speaker 8: have kids, they care about the school district's big time, right.
Speaker 8: Is it true that can literally kill an area?
Speaker 5: Oh?
Speaker 9: Absolutely, that can make a difference. Mark because a lot
Speaker 9: of times we'll talk to buyers and will ask for
Speaker 9: their criteria, and one of the criterias that they bring
Speaker 9: up a lot of times is the school if they
Speaker 9: have children, So that gets brought up quite a bit.
Speaker 9: And of course, as taxes go up and now the
Speaker 9: cost of insurance mark as you know, it's going up
Speaker 9: too massive, Oh my gosh, So it's making it tougher
Speaker 9: and it's given buyers fewer choices.
Speaker 8: Yeah, we got screwed in Colorado, And I don't care
Speaker 8: what side you are on again, if you don't think
Speaker 8: us as a whole in the state of Colorado didn't
Speaker 8: get Oakie doped by the governor and his goons when
Speaker 8: it came to property taxes, you're absolutely insane. A lot
Speaker 8: of people doubled. They went from a couple grand a
Speaker 8: year to four. Some people went from five to ten,
Speaker 8: ten to twenty. The way they value the homes now,
Speaker 8: it's different than they ever have before, and different than
Speaker 8: most every other and it's it's it's remarkable how we
Speaker 8: got so screwed by Polish, one hundred percent screwed by
Speaker 8: everybody that had.
Speaker 7: Anything to do with that.
Speaker 8: Yeah, they basically got rid of the Gallagher Amendment, that's
Speaker 8: what they voted on. And they tricked this by saying, oh, well,
Speaker 8: we're going to lower sales taxer bs.
Speaker 7: They didn't do any of that. That they're a bunch
Speaker 7: of scam artists.
Speaker 9: Yeah, Mark a good point, and I'll tell you too.
Speaker 9: What I saw get affected a lot was the condo
Speaker 9: market in some areas because with higher taxes, insurance was
Speaker 9: tougher to get HOA fees going up. It was knocking
Speaker 9: a lot of buyers out of the market. Suddenly, inventory
Speaker 9: on condos in some areas went through the roof crazy.
Speaker 9: It was unreal, and it was just making it harder
Speaker 9: to buy.
Speaker 8: You know, I'm getting so sick and tired though of thinking.
Speaker 8: And I've had this argument way before Trump, Suzanne. How
Speaker 8: long have I been bitching literally about the Teachers Union,
Speaker 8: the National Teachers.
Speaker 13: Union A longer, A long time.
Speaker 7: Let's just say twenty years ago.
Speaker 8: If I was at a party and someone was a teacher,
Speaker 8: I'd go, how the hell can you be in that union?
Speaker 5: Can do it?
Speaker 8: I just don't understand. There's scammers. They're all scammers. They
Speaker 8: spend the money on themselves, not on my kids, not
Speaker 8: on your kids out there listening. And I know there's
Speaker 8: good teachers. I'm not arguing that at all. I'm saying
Speaker 8: the money you should be getting more money at the
Speaker 8: school level, not the administration in Washington. There is no
Speaker 8: reason to pay all these cronies up in Washington for
Speaker 8: the state of Colorado education.
Speaker 7: You pay our teachers and you get our.
Speaker 8: Students what they need when it comes to books and
Speaker 8: when it comes to the education in general.
Speaker 7: That's what you do. You don't pay.
Speaker 8: These guys to decide that they're going to put tampons
Speaker 8: in the men's room. There's no purpose in any of that.
Speaker 8: There's no purpose. The only thing a kid should be
Speaker 8: doing in school is learning. I don't care about any
Speaker 8: other part of it.
Speaker 7: That's it. They learn.
Speaker 8: You get good teachers, and then what is a good teacher?
Speaker 8: How do you judge that? Well, you judge it by
Speaker 8: the grades in the school. If you have good teachers,
Speaker 8: the students should be doing good. This isn't break surgery.
Speaker 8: I'm not saying anything.
Speaker 9: That people you can't tell.
Speaker 8: If you look at a business and it's profitable, well,
Speaker 8: they must be doing something right. If you look at
Speaker 8: a business and it's failing, they must be doing something wrong.
Speaker 8: But when we have places like in Chicago, in some
Speaker 8: areas of Denver where not one single child can like
Speaker 8: read past the third grade level and they're in fifth
Speaker 8: and sixth grade, that's a big problem. That means they're
Speaker 8: not doing anything. That means there's lazy people they're teaching,
Speaker 8: and they shouldn't be. Those parents that are forced into
Speaker 8: that situation because of this teacher's union should be able
Speaker 8: to take the tax dollars.
Speaker 7: Police.
Speaker 8: Yeah, Polis You should let them take their tax dollars
Speaker 8: and apply it towards a private school or a charter
Speaker 8: school or any school they want. And I don't care
Speaker 8: if it's religious, long as they know what they're doing
Speaker 8: and they educate children. Shame on everybody in Washington, all
Speaker 8: of them. Now, they're all up there complaining. Oh they're
Speaker 8: trying to cost and get read the Teagents Union. Wait
Speaker 8: till you see the corruption that we're going to find
Speaker 8: in there. They can attack Elon Musk all they want,
Speaker 8: It doesn't matter. Him and his group can find wasteful spending.
Speaker 8: Any business in the world would love for Doze to
Speaker 8: come in and do it. He doesn't have to do this.
Speaker 8: He's got basically double the money of anybody else in
Speaker 8: the world. You can take Warren Buffett, you can take
Speaker 8: all these other people and at them up and with
Speaker 8: the exception of a few of them, like from Google
Speaker 8: and Meta, I mean, he's literally the richest man in
Speaker 8: the world by a ton.
Speaker 7: It's crazy. What do you think of that, Dimitri.
Speaker 4: Well, I think they're doing God's work on this, and
Speaker 4: what we've seen so far, as shocking as it is,
Speaker 4: is not even the tip of the tip of the.
Speaker 7: Eyes not even close.
Speaker 4: Wait till you see the dozens, if not hundreds of
Speaker 4: books that are going to be written about what these
Speaker 4: people have uncovered.
Speaker 8: And it's all pet peeves from people in Washington. Are
Speaker 8: not pet peeves, I'm sorry. Pet projects, Yeah, they're stupid.
Speaker 8: Pet projects. They're absolutely stupid. I'll just say it. And
Speaker 8: I'd even go a step further and say some of
Speaker 8: them where they're paying three four million dollars to something
Speaker 8: like you go what you just scratch your head to, like,
Speaker 8: you know, to save I don't know, to save the squirrels,
Speaker 8: whatever it happens to be. Let's save rodents in South Jersey.
Speaker 4: Well I would support that because I love rodents and
Speaker 4: special squirrels. But I think what we're gonna see.
Speaker 8: No, but listen, let me bring that one step for so,
Speaker 8: the pet project's two three million, and you know, when
Speaker 8: we're talking thirty six thirty seven trillion in debt, you
Speaker 8: think of millions, You're like, that's like a dollar. But
Speaker 8: guess what I think those businesses or those projects are.
Speaker 8: That money's going directly into people's pockets. Yeah, that million
Speaker 8: dollars follow the money, Yeah.
Speaker 4: That million dollars is real for somebody who gets it
Speaker 4: and they get it for nefarious reasons.
Speaker 7: Yeah.
Speaker 4: And the thing that's really interesting is that Doeze is
Speaker 4: going to they announced yesterday they're going to start looking
Speaker 4: into this unexplained enrichment of federal employees and elected officials.
Speaker 8: Yeah, people that literally haven't even worked or shown up
Speaker 8: for work still getting a paycheck.
Speaker 4: Well, they signed an example of Elizabeth Warren, for example,
Speaker 4: whose salary is about two hundred thousand dollars a year.
Speaker 4: She's got how much I think, if I remember right,
Speaker 4: she has a masked a fortune of about twelve million dollars.
Speaker 7: Now come any.
Speaker 4: About twelve million, I remember right. But look at Nancy Pelosi.
Speaker 4: Oh god, she went from being a model on a
Speaker 4: gas station calendar. They're having a net worth of I'm
Speaker 4: pretty sure it's like four hundred million dollars.
Speaker 7: Unbelievable.
Speaker 4: So they're going they start looking in this. They're crux.
Speaker 7: Hey, Danny, what's going on with renewal by Anderson?
Speaker 11: Hi?
Speaker 2: They they are asking me to pay almost forty thousand
Speaker 2: dollars now for windows that I have mold in my house.
Speaker 7: WHOA, you're saying the windows have something to do with
Speaker 7: the mold.
Speaker 2: Yeah, the windows are condensating, and I have a thermal camera.
Speaker 2: I bought a thermal camera. I sent them pictures of everything,
Speaker 2: and the windows condensate at night. It's Colorado, it's cold,
Speaker 2: right course, and then the moisture comes down.
Speaker 8: Hold on, I'm going to bring you right up after
Speaker 8: this break so we can take time on it. But
Speaker 8: I want to know where the mold is. Is it
Speaker 8: forming around the windows. We'll figure that out and if
Speaker 8: we got to get an expert on, we can get
Speaker 8: down on as well. Three oh three seven one three
Speaker 8: A two five five three oh three Martino, two lines open,
Speaker 8: three zero three Martino.
Speaker 7: I want to hear from you.
Speaker 8: All right, three oh three seven one three eight two
Speaker 8: five five three oh three Martino. You've been ripped off
Speaker 8: or taken advantage of. And Dimitri's got a great update.
Speaker 8: But we're going to finish up with Danny first, or
Speaker 8: at let least get rolling. So Danny called up when
Speaker 8: did these windows renewled by Anderson? When did the company
Speaker 8: install the windows? And how many windows did they install?
Speaker 8: Was it the whole house or what?
Speaker 2: No, just thankfully they talked me into the ones in
Speaker 2: my bedroom and my bathrooms which is awful.
Speaker 7: How many windows in this five windows? And when were
Speaker 7: they installed?
Speaker 2: Glass door? December nineteenth, twenty twenty.
Speaker 7: Three, Oh my god, twenty twenty three.
Speaker 2: We're still dealing with this, And say I called them.
Speaker 2: They came out and their guy, Andrew came out and
Speaker 2: looked at everything, and he said, oh man, it's the
Speaker 2: glass itself. We're gonna have to remake them. Then I
Speaker 2: never hear from him again.
Speaker 7: Where is the mold growing?
Speaker 2: Okay, so the window's condon fate. Yes, it pulled outside
Speaker 2: warm inside and the glass isn't good enough.
Speaker 7: I guess is it double pain about?
Speaker 11: Yes?
Speaker 8: Okay, so double pain? Do you see mold? I'm just
Speaker 8: asking where the mold is? Do you see it between
Speaker 8: the sheets of glass? Where do you see it?
Speaker 7: Is it in the walls?
Speaker 5: Now?
Speaker 2: It's where the water runs off the window and sits
Speaker 2: on that.
Speaker 7: Ledge outside or inside, right.
Speaker 2: Right inside the house, right below where the window stops,
Speaker 2: you know, the trim ledge.
Speaker 7: Yeah, I got you. So it's going into the wall
Speaker 7: behind the dry wall.
Speaker 2: It should know, it should be just going sitting on
Speaker 2: that ledge and probably going in between where the window closes.
Speaker 7: And I think I understand what you're saying.
Speaker 8: So, if I'm staring at one of these windows, the
Speaker 8: worst one, I understand how the water's running down and
Speaker 8: it's getting out. I mean, in other words, there's air
Speaker 8: in there. The seals have broke, something has happened to
Speaker 8: allow moisture and air and everything else into that window.
Speaker 8: So the water runs down to the bottom, and then
Speaker 8: it's starting to mold along what the track at the bottom,
Speaker 8: along with the wood that's under it, or the frame.
Speaker 2: Wood the wood because of wood frames.
Speaker 7: And you can actually see like green or black mold.
Speaker 7: It's white, white mold.
Speaker 8: But I'd love to see a picture of this. Could
Speaker 8: you have any pictures of this you can send us.
Speaker 2: I have lots of pictures.
Speaker 8: Yeah, I don't need one hundred. I just want the
Speaker 8: worst ones. What's at I.
Speaker 2: Send everything to the Better Business Bureau, and they're still
Speaker 2: messing around. Well, of course, they told me twice they're
Speaker 2: going to send somebody out, and then they sent out
Speaker 2: the measurement guy that originally measured the windows, who measured
Speaker 2: him wrong and they were too small. In the beginning.
Speaker 8: The sales guy you talked to that came out and said,
Speaker 8: oh man, there must be a problem with the glass.
Speaker 7: How long ago was that?
Speaker 2: That was May twenty twenty twenty four, and that was it.
Speaker 8: You kind of just let it go after that, or
Speaker 8: have you add more contact with eight weeks?
Speaker 2: He told me it would be eight weeks and they'd
Speaker 2: get a hold of me when the windows were remade.
Speaker 8: So he actually, do you have anything in writing, like
Speaker 8: from anybody, anybody in the company saying hey, we're going
Speaker 8: to remake.
Speaker 2: These Nope, just his word.
Speaker 7: Does he still work there?
Speaker 2: They said, he does, yeah, but you.
Speaker 7: Can't get in touch with him anymore.
Speaker 2: Not him personally, No, I can only get a hold
Speaker 2: of Anderson renewal by Anderson, the company, and they what
Speaker 2: I think happened was in that eight weeks where they said, hey,
Speaker 2: we're going to remake the windows. He got paid for
Speaker 2: from Green Sky. They're lendered, yeah, of course, And so
Speaker 2: then they just let it go until my contract had
Speaker 2: run out.
Speaker 7: And now there it was twenty four What is the
Speaker 7: warranty on these windows supposed.
Speaker 2: To be lifetime? But you can't even get them to
Speaker 2: do it right the first time?
Speaker 8: So okay, but I mean they're not We don't get
Speaker 8: a lot of calls on these guys. This one's pretty
Speaker 8: interesting for these guys. The way they're handling it is
Speaker 8: kind of perplexing to me. I don't quite understand why
Speaker 8: they would tell you they're getting the ball rolling to
Speaker 8: get these made right. Were they saying they either wrong
Speaker 8: size or literally that there was something wrong with the glass.
Speaker 2: He said there was something wrong with the glass itself.
Speaker 8: That doesn't That just doesn't make any sense to me, Suzanne,
Speaker 8: let me put her on hold and see if you
Speaker 8: can get Nick Gravina up for me. I want to
Speaker 8: talk to Nick Gravina about.
Speaker 7: This real quick. What location? Where are you, Danny?
Speaker 2: I am outside of Fort Morgan, Colorado, and there's.
Speaker 7: Where the hell's at? I'm sorry, I don't even know
Speaker 7: where that is?
Speaker 4: People.
Speaker 7: How far north is that from Denver?
Speaker 2: Seventy an hour northeast on I seventy six, god bless
Speaker 2: twenty minutes.
Speaker 8: Maybe that's a heck of an ask. I don't even know.
Speaker 8: But hold on, let's see what he says on the phone.
Speaker 8: That's a heck of an ass to go out there
Speaker 8: and check it out. I'm just you're not claiming there's
Speaker 8: like black mold everywhere and you're sick and stuff like that.
Speaker 8: You just want the windows fixed right.
Speaker 2: No, and I've been cleaning the mold because obviously I'm
Speaker 2: not gonna let myself get sick.
Speaker 8: Send me, send me listen, I'm gonna put you on
Speaker 8: hold right now again. We're going to try to get
Speaker 8: her expert up. But send me some pictures, like two
Speaker 8: or three pictures that that makes sense. You're gonna send
Speaker 8: them to help HLP at troubleshooter dot com. Okay, okay,
Speaker 8: and then hold on. We're going to get an expert up.
Speaker 8: Susannah will ask you any questions if she has any
Speaker 8: to Metre tell me about this update. By the way,
Speaker 8: we have some lines open three zero three, seven, one
Speaker 8: three eight two five five three out Thre Martino. We
Speaker 8: use the power of the media to get things done.
Speaker 8: Let's just put it how it is, Dmitri, what is
Speaker 8: this great update?
Speaker 5: Mark?
Speaker 4: It's preposterously hilarious and it's a serious issue for the consumer.
Speaker 4: But the more I dug into it, the more funny
Speaker 4: and silly it became. You may recall that yesterday we
Speaker 4: got a call from a gentleman named Steve who admits
Speaker 4: to having pulled into a pay parking garage and cherry creed.
Speaker 8: He had an eleven thousand dollars parking ticket right or
Speaker 8: parking bill.
Speaker 4: Yeah, he parked. That's the upshot of the story. He
Speaker 4: parked there once, and he admits to it. He didn't
Speaker 4: pay the bill. He got a ticket from this company
Speaker 4: that I'm actually personally familiar with because they started hounding
Speaker 4: me for something.
Speaker 8: And apparently the guy that owns this company, he's an attorney, right.
Speaker 4: Oh, no, no, no, I'll get to that in the moment.
Speaker 4: There's an attorney involved. So Parking Revenue Recovery Services, which
Speaker 4: is an Aurora company. I remember having looked them up
Speaker 4: last summer. They've sent him yesterday, Steve said, over ninety
Speaker 4: separate bills for this parking toe.
Speaker 7: When you say that by email.
Speaker 4: No, by us mail.
Speaker 7: Wait a minute, they said ninety notices, Yeah, in like
Speaker 7: a day.
Speaker 4: No, since August. They've been since August ninety Yeah, And
Speaker 4: I had trouble believing that. And I'm thinking to myself,
Speaker 4: they're probably billing him ninety two bucks. But through some
Speaker 4: computer glitch it keeps generating the same building over it
Speaker 4: actually works. I just logged into his account at Parking
Speaker 4: Revenue Recovery Services. There are now literally one hundred separate invoices.
Speaker 8: Hold on, hold on, we got to take this break.
Speaker 8: I'm dying to hear the end of this one after this.
Speaker 8: So I'm hoping you said it's a great update. I'm
Speaker 8: hoping so because my brain's ready to explode. All right
Speaker 8: for three oh three seven one three eight two five
Speaker 8: five three oh three, Martino got lines open. You got
Speaker 8: any questions, comments, complaints you wanted, just out some bad contractor,
Speaker 8: we'd love to hear from you. We use the power
Speaker 8: of the media to go after the scumbags out there
Speaker 8: making your life miserable. Now what I need from Dmitri
Speaker 8: is to tell me about this parking This poor guy
Speaker 8: gets a parking ticket. He has gotten one hundred notices
Speaker 8: by snail mail usps to his house. Well, you logged
Speaker 8: into his account because you doubted this.
Speaker 4: I doubted it. I thought it was a glitch. Well,
Speaker 4: I just logged into. I'm in there right now. I'm
Speaker 4: at his account at the collection agency. There are now
Speaker 4: a nice even one hundred different invoices for ninety two
Speaker 4: dollars each, including three that was issued just today, and
Speaker 4: today isn't over yet.
Speaker 8: Now wait a second, So why would they be getting
Speaker 8: invoices three times a day?
Speaker 7: Does the callers? He doesn't owe the money.
Speaker 4: He owes for one parking event, which would be what
Speaker 4: ninety two dollars?
Speaker 7: But after.
Speaker 8: Is there attorney's fees? Is there collection fees? What are
Speaker 8: we at?
Speaker 4: I haven't seen that. But here's where it gets even better.
Speaker 5: Go ahead.
Speaker 4: So the parking tickets that he has now received total
Speaker 4: ninety seven hundred dollars.
Speaker 7: How is that possible?
Speaker 4: One hundred times ninety two?
Speaker 5: Wait?
Speaker 7: So they're each a different invoice.
Speaker 4: Yeah, that's what I'm saying. They're billing him for one
Speaker 4: hundred different invoices for parking there every day, well three
Speaker 4: times today, three times for the parking event that took
Speaker 4: im possible. Well, here it gets better. So he owes
Speaker 4: ninety two hundred for the invoices.
Speaker 7: But for parking there one time?
Speaker 4: Gets better. There is also a convenience fee of five
Speaker 4: hundred dollars.
Speaker 7: Oh my god. So what's the name of this company? Again?
Speaker 4: There are three? There are two companies involved in this.
Speaker 4: So he gets these invoices from a place called Parking
Speaker 4: Revenue Recovery Services, Inc.
Speaker 7: Which is an in voice from what does it say?
Speaker 4: Well, it says notice of nine compliance. There is a
Speaker 4: two photographs of his vehicle coming in and coming out.
Speaker 9: It says date issued.
Speaker 4: So the one I'm looking at date issue January thirty
Speaker 4: first of twenty twenty five.
Speaker 7: And he wasn't there.
Speaker 4: He wasn't there. And it's also the same pair of
Speaker 4: photos in all of.
Speaker 7: These, so it's the same exact photo.
Speaker 4: It's the same exact photo.
Speaker 9: Well, this has got to be a glitch.
Speaker 7: Then I think they can't be this stupid.
Speaker 4: Well, of course not. And to make matters worse, this
Speaker 4: invoice also appears.
Speaker 7: To I think the state of Colorado possibly win after
Speaker 7: those guys.
Speaker 4: They did, and they did I think more than once.
Speaker 4: And I saw a reference to them in a story
Speaker 4: that was dated just December of last year.
Speaker 7: What was the gist?
Speaker 4: The gist as they reached some kind of a settlement
Speaker 4: with a state government and an.
Speaker 8: Agreementyfaly sending out what phony blooney invoices or what didn't see?
Speaker 4: I didn't say any mention a phony below invoices. I
Speaker 4: don't remember how the tecktails her. Yeah, well, I didn't
Speaker 4: see the details of that story because part of it
Speaker 4: was behind a paywall, But I got the idea that
Speaker 4: was kind of a.
Speaker 9: Scumbag company in my opinion. So, Daniel B.
Speaker 4: Kelly is an attorney whose office apparently isn't Centennial, and
Speaker 4: he's the one that's also trying to collect on these invoices.
Speaker 8: He's trying to collect ninety six hundred bucks plus five hundred.
Speaker 4: I don't think he even knows this, because no attorney
Speaker 4: in his right mind would risk his license or the
Speaker 4: exposure under the Federal Fair Debt Collection Act by trying
Speaker 4: to collect ninety nine bogus invoices.
Speaker 7: So what happened when you talk to him?
Speaker 4: Well, so I sent him an email asking him for
Speaker 4: comment on this story, and mister Kelly did respond to me.
Speaker 4: He Versedeo politely said, hey, thanks for the opportunity to
Speaker 4: respond to the story about concerning my firm. He said
Speaker 4: he'll be I did ask him to come on the
Speaker 4: air with us on Friday because it is Carday cool
Speaker 4: and I thought this was would be a nice fit
Speaker 4: with the theme. So he said it will be out
Speaker 4: of the office on Friday, but he'll be glad to
Speaker 4: talk to us, and he gave me his cell phone number.
Speaker 4: He said, understandably, and I agree with him that the
Speaker 4: client attorney privilege will preclude him from discussing any specific customers,
Speaker 4: sure of his, but in.
Speaker 7: General, how about all the people they've done this too?
Speaker 4: But in general, he did issue three bullet points of
Speaker 4: the kind of stuff that he can talk about. And
Speaker 4: I'm not looking to nail this guy to the wall.
Speaker 4: But attorney might not know.
Speaker 8: I don't think he can cryant is billing ten thousand
Speaker 8: dollars in billing for parking every single day, three times
Speaker 8: a day.
Speaker 4: No, I agree. I don't think mister Kelly's going to
Speaker 4: lose his law license or a huge judgment against him
Speaker 4: under the FDCPA by sending out one hundred or ninety
Speaker 4: nine bogus bills, right, So I do intend to clue
Speaker 4: him into this on Friday, and I do want to
Speaker 4: talk to this guy about his business. I've never heard
Speaker 4: of an attorney who does you think.
Speaker 8: Try to call the actual towing company or not towing company,
Speaker 8: the parking lot company at.
Speaker 4: One forty eight steal or something like that, know what
Speaker 4: it is, because I don't think that, No, because I
Speaker 4: don't think they have much to do with this. Uh,
Speaker 4: it's a parking lot located one fifty eight steel streams
Speaker 4: something like that.
Speaker 7: He said, stand now, well it stands well, wait a minute,
Speaker 7: wait a minute, you just said something.
Speaker 8: I want to clarify. These invoices. Are they from this
Speaker 8: attorney's collection firm or are they literally getting generated by
Speaker 8: the parking people?
Speaker 4: They appear to be generated by. Well, two entities appear
Speaker 4: on these invoices. One of them is parking revenue recovery services.
Speaker 7: Who do they want to checkmate to.
Speaker 4: Parking revenue recovery services? So that's the problem right there.
Speaker 4: Sure slash creditor, so you generally pay a debt to
Speaker 4: the creditor. But mister Kelly's name and contact information also
Speaker 4: appears on these invoices. This is absurd, and so I
Speaker 4: do want to talk to him. Well, I want to
Speaker 4: talk to a conversation. But this guy you're saying, they're
Speaker 4: billing him right now. You talked to him yesterday and
Speaker 4: they've already built him three times today again. Yeah, I
Speaker 4: talked to the consumer. I talked to Steve yesterday, the lawyer.
Speaker 4: Mister Kelly and I exchanged emails. There no answer is
Speaker 4: when was that though?
Speaker 7: Yesterday?
Speaker 4: I sent him an email yesterday He responded either last
Speaker 4: night or this morning.
Speaker 7: Yeah, he hasn't done anything.
Speaker 4: Well, I didn't tell him about what case I'm actually
Speaker 4: calling about because I didn't want this account to get
Speaker 4: cleaned up overnight before I got a chance to log in.
Speaker 4: I got you and confirm the callers.
Speaker 8: I want to know more about this company because I
Speaker 8: know I've heard about them in the past. This is ridiculous.
Speaker 8: I mean, it's absolutely ridiculous. I don't know if it's
Speaker 8: a shakedown. It sounds like a mistake. It's hilarious, all right, folks,
Speaker 8: we got a lot of cooking. Three oh three seven
Speaker 8: one three A two five five three oh three. Martino,
Speaker 8: you don't have.
Speaker 3: Come run in just as fast as we can. Show
Speaker 3: Shooter's gonna help coming.
Speaker 11: Man.
Speaker 6: This is the Troubleshooter Show. No Tom Martinez, welcome.
Speaker 7: My friends to the only show.
Speaker 8: If it's kind of here to solve problems, answer questions,
Speaker 8: take complaints. You've been ripped off, maybe a bad contractor
Speaker 8: you know, for for any matter, it doesn't even matter
Speaker 8: what it is. A bad denis, a bad actor, a
Speaker 8: bad chiropractor. There's one we haven't got a call on
Speaker 8: in a long time. As chiropractors. There was a period
Speaker 8: of time pre COVID deals, guys would sell everything. We
Speaker 8: would have chiropractors selling stem cells, dead stem cells, it
Speaker 8: did nothing. We would have chiropractors selling red light therapy. Now, granted,
Speaker 8: there might be something to red light therapy, but you
Speaker 8: could buy the exact same thing on Amazon for like
Speaker 8: thirty nine dollars and they were selling it for thousands
Speaker 8: of dollars. You name it, we have dealt with it.
Speaker 8: We have recouped over three hundred million dollars in cash,
Speaker 8: merchandise exchanges refunds directly due to the show. We have
Speaker 8: two lines open three oh three seven one three eight
Speaker 8: two five five. Frank Durand the real estate man joins us.
Speaker 8: Stephanie Thomas, the real estate woman joins us. We've got
Speaker 8: Deputy Dmitri Suzanne. Stephanie's over there, laughing.
Speaker 7: You didn't like that.
Speaker 8: He's if he's Frank Durand the real estate man. You're
Speaker 8: what rhymes with Stephanie Thomas.
Speaker 7: Help me.
Speaker 9: Stephanie Thomas always keeps her promise, all right?
Speaker 7: I love Stephanie Thomas always keeps her promise.
Speaker 4: I like that.
Speaker 8: And then we've got jiny dollar Deputy Dimitri Suzanne answering
Speaker 8: the phone, Shannon running the board. It's a good day
Speaker 8: to get help. Three zero three Martino. Now we were
Speaker 8: talking about a case. We're going to go back to
Speaker 8: Danny on this renewal by Anderson. But Danny, I have
Speaker 8: we have a what Suzanne, what's going on with that?
Speaker 8: We have Nick Revin and then you're gonna try Shamansky.
Speaker 13: Well, I haven't heard back from Nick, so I already
Speaker 13: have a message into Shamansky. He usually gets back to
Speaker 13: me here pretty quick.
Speaker 8: He's fast, and then if not, K and H. But
Speaker 8: i'd want a window person.
Speaker 13: Did you see the pictures?
Speaker 8: I can't understand these. In fact, I'll ask Danny real quick.
Speaker 8: And then I got to go back to this parking
Speaker 8: ticket thing. People aren't gonna believe this one. But hey, Danny,
Speaker 8: really quick while I'm getting my window expert up. I
Speaker 8: looked at these pictures and if people go to our YouTube,
Speaker 8: I'm gonna try to get them up during break. I
Speaker 8: don't understand what's wrong, Like the one where the scissors
Speaker 8: are there. Why are the scissors in between the screen
Speaker 8: in the wood, Why is that?
Speaker 11: Well that was just I have.
Speaker 2: Many problems, but that just shows that bugs are in
Speaker 2: my house now because the screens have a three million
Speaker 2: meter gap that you can fit scissors in.
Speaker 8: But wite a minute, the screen hold on though the
Speaker 8: screens on the inside, So how would the bugs get
Speaker 8: through the glass?
Speaker 2: You've got to open the window in the summertime?
Speaker 7: Do you have bugs everywhere?
Speaker 2: I live in the country, Yeah, have cows, yeah.
Speaker 4: So, but you do have bugs.
Speaker 8: Listen, I'm not it's not a judging thing. I'm just
Speaker 8: asking you. Do you see bugs everywhere.
Speaker 2: In my house? Not now it's wintertime, but in the
Speaker 2: summertime when we open the windows at night.
Speaker 8: Yeah, okay, I'm glad you said that. I'm glad you
Speaker 8: actually said the winter time part. Honest to god, I
Speaker 8: was thinking you were crazy just for a second, no offense.
Speaker 8: I have gone out. I have gone out to people's
Speaker 8: homes that have told me they've been infested, and they're spotless.
Speaker 8: You couldn't believe it. They're pointing at carpet fibers saying
Speaker 8: they're actually bugs. So I wanted to make sure we're
Speaker 8: not diving into and sand.
Speaker 13: What kind of bugs, Danny? I mean, we live in
Speaker 13: the country too, and are the only bugs I see
Speaker 13: come in the house or the flies, And let me
Speaker 13: tell you why I suck. Our windows are solid.
Speaker 7: Yeah, I don't even know how the flies get in.
Speaker 13: Yeah, it's always a real pisser.
Speaker 8: But what I'm looking for in these pictures to get
Speaker 8: back to that is I don't see where this mold
Speaker 8: is on these What am I looking at?
Speaker 11: You?
Speaker 2: So if you look at the I can only send
Speaker 2: one picture basically at a time. Okay, going very well.
Speaker 2: But if you look at the white, you see the
Speaker 2: little white dots on the wood, and you can see
Speaker 2: the moisture at the bottom of the glass. That was
Speaker 2: this morning, that was just a little bit ago.
Speaker 4: Which of the photos the one with the scissors or
Speaker 4: the one.
Speaker 7: Or the other one or both.
Speaker 2: The scissors were just showing that the screen. And I
Speaker 2: shouldn't have sent that because I couldn't get anything else
Speaker 2: to send.
Speaker 7: That's fine to me.
Speaker 2: We don't have air conditioning here. I have a I
Speaker 2: have a passive solar house, but we don't have air conditioning.
Speaker 2: And in the summertime we have the windows open and
Speaker 2: we have I still, I.
Speaker 8: Still am not understanding looking at the picture without the
Speaker 8: scissors where the mold is.
Speaker 2: You can't see the bottom of the glass that's got
Speaker 2: the water droplets all over.
Speaker 7: It is that on the outside inside, that's on the inside,
Speaker 7: So that is literally on the inside in between that
Speaker 7: panel and the screen.
Speaker 2: There's no screen in the one that shows them the mold.
Speaker 2: Did you get that one?
Speaker 7: No?
Speaker 13: No, no, we all know we didn't get hold on.
Speaker 8: Make sure Suzanne gets that, because the one I'm looking
Speaker 8: at there's definitely a screen on there, not the one
Speaker 8: with scissors, but the other one without scissors. I mean,
Speaker 8: the screen is on there, and I just I mean, Dimitri,
Speaker 8: do you see the water?
Speaker 7: I simply don't see now.
Speaker 4: The camera her camera unfortunately focused on the screen itself,
Speaker 4: so everything else is fuzzy.
Speaker 8: So we had this Dimitri was working on one. We
Speaker 8: had a guy called yesterday. What's the name of the
Speaker 8: collection agency, the parking.
Speaker 4: Clarking Revenue Recovery Associates.
Speaker 8: Parking Revenue Recovery Associates. This guy parked at this one
Speaker 8: parking lot one time.
Speaker 4: Services, excuse me, Parking Revenue Recovery Services, Inc.
Speaker 7: So the what was the caller's name? Yesterday?
Speaker 4: Steve.
Speaker 8: Steve called up yesterday and it was hard for any
Speaker 8: of us to believe, but the bottom line was this,
Speaker 8: he did park there one time, yep, in August, and
Speaker 8: he didn't pay.
Speaker 7: He didn't pay, and he got a bill for how much?
Speaker 4: Ninety two dollars, So.
Speaker 7: Ninety two bucks.
Speaker 8: But ever since then in August he has received how
Speaker 8: many new bills? Not reminder bills, but new invoices?
Speaker 4: Well, based on what I just observed in his online account,
Speaker 4: they are a nice even number of one hundred.
Speaker 8: And three of them were today, three of them so
Speaker 8: far today, And according to him, he's only parked there
Speaker 8: one time.
Speaker 4: Yeah, and these invoices that I clicked on, they're data
Speaker 4: different days and times, but they used the same two
Speaker 4: photographs of his vehicle entering and exiting as the August
Speaker 4: in voice. Now, Steve told me something kind of interesting.
Speaker 4: He actually called the collection agency and said, hey, this
Speaker 4: can't be right, and the lady he spoke with said, no, no,
Speaker 4: it's ninety two hundred dollars. But you know, Artoyo will
Speaker 4: give you a courtesy discount of two thousand dollars.
Speaker 7: So they wanted seven grand.
Speaker 4: Yes.
Speaker 7: I just can't even believe this stuff's real.
Speaker 9: I really can't.
Speaker 7: But hold on, Dean says Dean, you got the same
Speaker 7: issue going on.
Speaker 5: Well, I don't know exactly what my bill is.
Speaker 8: Now, well tell me what you do know. Did you
Speaker 8: ever park there, for example, even one time?
Speaker 5: And I think I parked in the same place. It's
Speaker 5: down on Cherry Creek. I was with a friend and
Speaker 5: we went to the Cherry Creek grill that offers two
Speaker 5: hours of free park if you eat there.
Speaker 8: I think we ate there before. Susanne, I know exactly
Speaker 8: what he's talking about.
Speaker 4: Dean, send us your license plate number and I'm going
Speaker 4: to look up your account to see how many tickets
Speaker 4: you got.
Speaker 5: Now, okay, well how do I do that.
Speaker 8: I'm gonna hold on. You're going to give it to
Speaker 8: Suzanne real quick off the air. Then I'm going to
Speaker 8: pick back up. Go ahead, Suzanne, grab that, and then Susie.
Speaker 8: We've got a lot of info on home title lock.
Speaker 8: But I've got to tell you something, Dimitri. You know
Speaker 8: this is my opinion. But from what I'm hearing right now,
Speaker 8: if they really said to the caller from yesterday, they're
Speaker 8: gonna go ahead and give them a two thousand dollars
Speaker 8: discount off of ten grand, roughly, they're a bunch of thieves.
Speaker 8: In my opinion, I can't imagine a million years any
Speaker 8: justification for parking somewhere once once and then receiving even
Speaker 8: as of today, three more bills right each for ninety
Speaker 8: some dollars.
Speaker 4: Yep, that's what it looks like.
Speaker 8: And if you look at his online account, his total
Speaker 8: isn't ninety three plus fees, it's how much.
Speaker 4: Well, it's hundred dollars plus a convenience fee of five
Speaker 4: hundred dollars.
Speaker 7: That is absolutely it's over ten grand.
Speaker 4: No, no, it's ninety seven hundred totals.
Speaker 7: So with the convenience face.
Speaker 8: Yeah, now, Dean, how much do they claim the last
Speaker 8: time you look, the last time you talk to them,
Speaker 8: what did you guys figure out?
Speaker 5: Well, they sent me a picture of my truck that
Speaker 5: I just gave Susan the license plate for game, and
Speaker 5: as John Kelly, he sent me one of these ferocious
Speaker 5: demand letters, the same attorney, John Kelly.
Speaker 7: Yep.
Speaker 5: And I had emailed something back and said, you know,
Speaker 5: I'll give you like fifty bucks and we'll call it good.
Speaker 5: And they said, no, no, no, no, we'll settle for
Speaker 5: seventy five or something like that. Okay, and so and
Speaker 5: by that screw you know, so nothing's happened, and now
Speaker 5: I start getting all these letters demand from a collection
Speaker 5: agency called Valor Intelligent Process.
Speaker 4: Oh yeah, I'm familiar with them too.
Speaker 7: And how much are they trying to get from you?
Speaker 5: Well, they sent me a text and so I don't
Speaker 5: know how many texts they've sent me.
Speaker 7: So his is different though you can't look it up
Speaker 7: on that one.
Speaker 4: No, I looked it up. I've had Jean's account right
Speaker 4: in front of me.
Speaker 7: Oh my god, how much? But that's not Valor? Hold on,
Speaker 7: hold on, Dean?
Speaker 5: Right?
Speaker 7: Isn't that separate? Or is Valor the same people?
Speaker 4: Valor is a different company. Valor Intelligence Solutions is a
Speaker 4: big nationwide collection agency who, according to the texts that
Speaker 4: they started sending me last summer, is conducting collection services
Speaker 4: for parking revenue Recovery service.
Speaker 8: Oh my god, so they're in cahoots in other words,
Speaker 8: Oh yeah, how much is his?
Speaker 4: Dean ows? Well, Dean doesn't seem to have any mistakes
Speaker 4: in his account. It's a ninety two dollars ticket for
Speaker 4: parking that back in December twenty first. It's ninety two
Speaker 4: dollars for the parking ticket and a convenience fee of
Speaker 4: five dollars.
Speaker 8: All right, that seems reasonable. Honestly, I mean, Dean, it
Speaker 8: sounds like you owe it. I mean the guy we're
Speaker 8: talking about, he owes ten dollars.
Speaker 5: Well, I don't notice there's two hours of free parking.
Speaker 7: Is that where we went with Marty Suzanne? Yes?
Speaker 13: Is that in the Cherry Creek Mall?
Speaker 9: Yeah?
Speaker 7: What was the name of the restaurant, Dean?
Speaker 5: Was a Cherry Creek Grille.
Speaker 4: Yeah.
Speaker 7: So literally we did the same thing, Dean said.
Speaker 8: We met Marty there and I parked and it was
Speaker 8: two hours free right there, kind of in that mall area.
Speaker 8: I know exactly what you're talking about, Dean, but I
Speaker 8: never got billed. I think we had to do something though.
Speaker 8: In other words, this is like five years ago. I
Speaker 8: don't remember if we got it validated or what we
Speaker 8: had to do. How did you do it, Dean?
Speaker 5: Well, if you park in the right spot, you're supposed
Speaker 5: to just get two hours of free park Yeah.
Speaker 8: But how would they possibly know, Dean, if it was
Speaker 8: only two hours? That's what I'm asking you.
Speaker 4: I can shed some light on this, Dean.
Speaker 5: Mark, I don't know how they would. I can help
Speaker 5: you with that, but I think everybody that goes in
Speaker 5: there gets a teck.
Speaker 4: Hold on Dmitrios Dean on December twenty first, you pulled
Speaker 4: into that parking lot at six oh one pm.
Speaker 5: That's great.
Speaker 4: You pulled out at nine oh four pm. Oh so
Speaker 4: you were there three hours per Now it could be
Speaker 4: that you were in the wrong parking lot.
Speaker 8: Too, or it could be that the time was wrong,
Speaker 8: but most likely that's not going to be.
Speaker 4: Well, I don't put it.
Speaker 8: This is the same company set one hundred different tickets.
Speaker 8: I wouldn't put it past. And Dean, how long ago
Speaker 8: was this?
Speaker 4: When was that December twenty first, right, Dean?
Speaker 7: So last year?
Speaker 4: Barely like a couple of months ago.
Speaker 5: Okay, Now, while I've got you, there's a nut. There's
Speaker 5: a person and you might write this down. Her name
Speaker 5: is Eric Aaron E. R I N. Murphy. She got
Speaker 5: a ticket there and she was on Channel seven complaining
Speaker 5: about it, and she went to the same.
Speaker 7: Restaurant, same issue. Huh, the same issue, same issue.
Speaker 5: Man, She went to the TV station and and same thing.
Speaker 5: It's well anyway, but back.
Speaker 7: To what was the news when they did run it
Speaker 7: on TV? What was it? What were they saying about it?
Speaker 5: Well, she said that she had two hours of free
Speaker 5: parking and she got the ninety two dollars ticket.
Speaker 7: That's crazy. What is the timing is wrong? Guys?
Speaker 8: Hold on, hold on, I gotta take this break, hold on,
Speaker 8: do with it what you may, Susanne h three oh
Speaker 8: three seven to one three eight two five five one
Speaker 8: line open, three oh three, Martino, Hold tight, all right,
Speaker 8: three oh three seven one three eight two five five
Speaker 8: one line open, three oh three, Martino. We've got a
Speaker 8: few different things cooking right now. Dean had that same
Speaker 8: issue with that parking ticket. But the one that's driving
Speaker 8: me crazy is a caller. Dimitrio is working on over
Speaker 8: ten grand. But and then then Dean started saying, Hey,
Speaker 8: there's other people that have gone through the same issue.
Speaker 8: So I'm going to put the word out there right
Speaker 8: now if this if you have been involved in this
Speaker 8: and have gotten a ticket from these people, and I'd
Speaker 8: ask Dmitri the exact name on there. I think one
Speaker 8: of them was Valor. Does anybody remember the other one?
Speaker 8: I got to start putting this stuff up on the screen,
Speaker 8: But uh yeah, I don't want to say the name
Speaker 8: wrong case there's something similar like that. But we'll get
Speaker 8: that out there throughout the show a few more times,
Speaker 8: but email us at help It troubleshooter dot com because
Speaker 8: I know these guys got in trouble for bad collection
Speaker 8: practices or something like that. I don't exactly recall what
Speaker 8: it was, but I read quite a few articles. Hey Dmitri,
Speaker 8: I need to know that name again. I want to
Speaker 8: start telling people to reach out to help at troubleshooter
Speaker 8: dot com if they've gotten tickets by these guys, and
Speaker 8: especially if they have like what your guy does a
Speaker 8: ten thousand dollars bill for parking there once it's unconscionable.
Speaker 4: Well, it certainly is unconscionable. And these tickets are coming
Speaker 4: from Parking Revenue Recovery Services of Aurora, but also Valor
Speaker 4: Intelligence Solutions is involved in this in some cases, as
Speaker 4: they were in mind, they're both doing collections for the
Speaker 4: basicy tickets. So Valor told me that they're actually a
Speaker 4: bill collector who's working on behalf of Parking Revenue Recovery Services.
Speaker 4: We got also bill collectors.
Speaker 8: So basically, if I have this right to the best
Speaker 8: of my guests, you have your owner who owns the lot,
Speaker 8: then you have someone that actually maintains the lot in
Speaker 8: bills people for parking.
Speaker 7: That could be through a gate. That could be his
Speaker 7: own employees.
Speaker 8: If it's a guy who owns it, that could be
Speaker 8: the owner actually hiring an outside company to put in
Speaker 8: the computers where he entered the license plate. You have
Speaker 8: someone that manages the lot, so you have the owner,
Speaker 8: then the managing of the lot, and then on top
Speaker 8: of that you have a collection company which is which
Speaker 8: is well, there are two.
Speaker 9: There's the first one.
Speaker 4: First one is Parking Revenue Recovery Service Area.
Speaker 8: Those guys right there send out the first bill and
Speaker 8: it sounds like if they can't get it paid, they
Speaker 8: turned it over to Valor.
Speaker 4: Valor Intelligence Solutions, which is a national company. And also
Speaker 4: this attorney from Centennial is involved in this in some cases.
Speaker 4: And that's Daniel B. Kelly's law office over there in
Speaker 4: South Quebec.
Speaker 8: And he's the one that apparently is I'm on Friday.
Speaker 8: Yeah you think it'll actually come on? Uh you've been
Speaker 8: doing this a.
Speaker 4: Little yeah, you know, hopefully he's not listening today. Well here,
Speaker 4: but but honestly, I do not intend to try to
Speaker 4: nail him to the wall for anything. I think it
Speaker 4: would be super fun.
Speaker 8: Please conversation Suzanne. You called yesterday to try to get
Speaker 8: Kelly on, didn't you, Dan, Kelly. Yes, she sat on
Speaker 8: hold for like ten minutes or whatever. No one answers, right,
Speaker 8: I mean, it's just straight up nobody.
Speaker 4: Well, he sent me his cell number, and even though
Speaker 4: he won't be in the office on Friday, he said
Speaker 4: that he'll be happy to talk to us if we
Speaker 4: call his cell number.
Speaker 7: So and he knows who we are.
Speaker 9: Oh.
Speaker 4: Yeah, I explained that it's very great to Kelly.
Speaker 8: I just can't believe it that one, Dean. You got
Speaker 8: anything else to add?
Speaker 5: Man, This is if you're going to get the lawyer involved.
Speaker 5: I didn't get finished with some of the stuff.
Speaker 7: Oh got go go go quick.
Speaker 5: All right. There's a couple of things. One the uh
Speaker 5: that walk and there was there was a there was
Speaker 5: a zoning change in that area, okay, And at one
Speaker 5: time that lot went with the parking was involved with
Speaker 5: those businesses down there. And you said you've eaten at
Speaker 5: that restaurant. Yep, Well there was a zoning change for
Speaker 5: that lot because they want to make that lot kind
Speaker 5: of a standalone business by itself instead of being incorporated
Speaker 5: with those businesses.
Speaker 7: Yeah, but keep going, man, Okay.
Speaker 5: Well, this is where this really takes a left hand
Speaker 5: turn to do that. For that zoning change, now that
Speaker 5: lot has to have a Denver business license.
Speaker 8: Okay, yeah, but man, we are really getting into the
Speaker 8: weed chair. So you're saying they didn't have the right
Speaker 8: to give you the ticket.
Speaker 5: That's correct, they didn't have a Denver business license.
Speaker 7: I'd like to where did you read that? I mean,
Speaker 7: where did you have.
Speaker 5: That after I got after I got this ticket. I
Speaker 5: do a lot of homework on this stuff.
Speaker 7: Yeah, but where can I read it? I find that
Speaker 7: hard to believe.
Speaker 5: Because I had got that stuff and emails with the
Speaker 5: Denver Licensing Division down there, and they do not.
Speaker 8: So when you bring up that excuse for not paying it,
Speaker 8: let's just call it what it is. What what do
Speaker 8: they say? Do they say pound sand or they don't
Speaker 8: even talk to you?
Speaker 5: They don't even talk.
Speaker 9: So where did did.
Speaker 7: This attorney Kelly get involved in your case?
Speaker 5: Well that's something that Dimitri can talk to him about.
Speaker 5: I told you earlier that he sent me one of
Speaker 5: these payer die letters.
Speaker 8: You know what, hold on, hold on, I like this, Dean,
Speaker 8: So Kelly did reach out to him, this attorney, So
Speaker 8: do me a favor, Dean, give your information to Suzanne.
Speaker 8: She's going to email it to Dimitri. Let's pull up
Speaker 8: his info you already have as his thing there.
Speaker 4: That's correct. I got to stick it here.
Speaker 7: Think of what he's saying.
Speaker 8: He's saying that because they didn't have a Denver business license,
Speaker 8: they're not allowed to charge for parking. And let me
Speaker 8: just I want to just double check, Dean, that's basically
Speaker 8: what you're saying, right.
Speaker 5: That's correct. They may have one now, yeah.
Speaker 8: They might have one now, But what he's saying is
Speaker 8: at that period of time they did something with that
Speaker 8: parking lot. It changed hands, but there wasn't a Denver
Speaker 8: business I don't know how if you verify that's even correct,
Speaker 8: but maybe that attorney would know.
Speaker 4: Yeah, I'd like to verify that. So Dean, whatever information
Speaker 4: you have to support that position, please email it over
Speaker 4: to us.
Speaker 8: Yeah, get that. Suzanne's got that hand. We're gonna have
Speaker 8: a line open three O three seven to one three
Speaker 8: A two five five now, Danny, I promise we're still
Speaker 8: trying to get that on. I got new pictures I'll
Speaker 8: look at during the break, and Susie, you're gonna be
Speaker 8: up next with home title, lock hold tight, all right?
Speaker 8: Three oh three seven one three A two five five.
Speaker 8: The more I read about those, the more I love.
Speaker 7: I'm sorry.
Speaker 8: You realize they have found social Security checks now going
Speaker 8: out to people that are one hundred and fifty years old. Now,
Speaker 8: I'm not a doctor, but I've never seen someone that's
Speaker 8: one hundred and fifty years old.
Speaker 7: I guess it's possible.
Speaker 8: I guess you know, Dot comes in occasionally, but he
Speaker 8: ain't one hundred and fifty. I mean, this is crazy.
Speaker 8: Imagine that how many of those could possibly be going out.
Speaker 8: But there's some people out there. I'm not going to
Speaker 8: name names, but there's some people out there that don't
Speaker 8: want to cut all.
Speaker 7: Of this fat.
Speaker 8: And that's not even fat. I don't even know what
Speaker 8: you call that. That's outright ripping off the taxpayer. That's
Speaker 8: what that is. Now, Danny, real quick, and Susie, I'm
Speaker 8: going to you, But Danny, listen, I have got to
Speaker 8: get an.
Speaker 7: Expert on I saw that picture.
Speaker 8: That is bad. Now, I understand what you're talking about.
Speaker 8: I have got to get that over to one of
Speaker 8: our experts. And I'm hoping to talk one of our
Speaker 8: window people in going out to your house if necessary,
Speaker 8: it might not even be necessary. Then we're going to
Speaker 8: step up the heat on Renewal by Anderson. I assume
Speaker 8: you bought these and got him installed by Renewal by Anderson.
Speaker 5: Yes.
Speaker 7: How much did you pay for the bedroom windows?
Speaker 4: Oh?
Speaker 7: They're not cheap windows, is my point? How much?
Speaker 2: No, the total was supposed to be twenty two thousand,
Speaker 2: which is another problem. They called me back and said, oh,
Speaker 2: we found out that those have to be all tempered
Speaker 2: because they're too close to the ground.
Speaker 8: Wait a minute, so you you made me a little
Speaker 8: nervous on something. Have you paid for these windows?
Speaker 4: Oh?
Speaker 8: No, you said they got paid. You're making the finance payments,
Speaker 8: right right? Yeah, okay, but you have been. It really
Speaker 8: doesn't matter. You know, for a fact, Renewal got paid
Speaker 8: the full amount, right, yes, yeah, okay, hold on, I
Speaker 8: mean it's up to you, actually, Suzanne, let's get her
Speaker 8: information soon as we get a window expert. I promised
Speaker 8: Danny it will be today, hopefully next hour. But there's
Speaker 8: three different people I want involved in this, not all
Speaker 8: three of them, but one of the three. Three oh
Speaker 8: three seven one three eight two five five. We're gonna
Speaker 8: have two lines open give us something to sink our
Speaker 8: teeth in. I've got two deputies sitting here right now
Speaker 8: chopping it the bit. Dmitri looks like a bulldog ready
Speaker 8: to go after a bone.
Speaker 9: Susie.
Speaker 7: What's going on with you?
Speaker 4: Oh here?
Speaker 14: Mark?
Speaker 15: Oh my gosh. I have to say, first of all,
Speaker 15: I love you. You remind me and my dad because
Speaker 15: you're always sensible, Susie.
Speaker 8: I appreciate that, but I might have a problem with dad.
Speaker 8: How old is your dad?
Speaker 15: Oh, well, we won't go into that. Oh he's a
Speaker 15: little well, he has years of wisdom.
Speaker 11: Let's put it that way.
Speaker 9: Okay, He's like Tom.
Speaker 7: I got you.
Speaker 2: Yeah, yeah, exactly, Okay, fair enough.
Speaker 15: Well, I'm wondering about these scary title home title law
Speaker 15: commercials that say any criminal can get our home and
Speaker 15: make mortgages on him and all that stuff. I was
Speaker 15: wondering if that's a thing or is that a scount?
Speaker 8: You know, we take this a call. We take this
Speaker 8: call all the time, Susie. And you know, the one
Speaker 8: thing I don't think I've ever done, Susanne, see if
Speaker 8: we can get Brad O'Brien up. I want to ask
Speaker 8: our real estate attorney that here's how I typically answer
Speaker 8: your question, I would never buy it. I'm not going
Speaker 8: to call it a scam. They do monitor your address
Speaker 8: for a change.
Speaker 9: They do do that.
Speaker 8: I don't think it's a big problem, but I'm not
Speaker 8: saying it's never happened. But I would never pay for
Speaker 8: that service. The other thing is a lot of counties
Speaker 8: will tell you if something is changing with your deed
Speaker 8: because they have your contact information. You might get it
Speaker 8: through an email, if they have an email or a phone,
Speaker 8: or if they have it someway. They might have it.
Speaker 8: But if someone was to actually file, say a quick
Speaker 8: claim on a property, let's walk down this with Frank
Speaker 8: Durant and Stephanie Thomas. You guys go to closing on
Speaker 8: homes all the time, so I buy go ahead, Susie.
Speaker 15: Well, I'm sorry, I'm scared of mail, email and everything
Speaker 15: else and my husband.
Speaker 7: Yeah, but hold on, hold on, I just want to
Speaker 7: answer you a question. Is it worth getting? But hold on,
Speaker 7: I don't want to answer that till I asked these
Speaker 7: guys a few questions and then our attorney. But Frank,
Speaker 7: so if I buy a house from Scott.
Speaker 8: And the deeds in his name, and let's say it's
Speaker 8: a cash transfer, so boom, I give him the cash,
Speaker 8: It goes to closing, goes to the title company. I
Speaker 8: wire the money, Scott gets the money, I get the keys,
Speaker 8: and then we get it.
Speaker 7: We basically get a deed and then.
Speaker 8: The title company actually most of the time goes and
Speaker 8: files that.
Speaker 9: That's correct.
Speaker 8: So now that they filed it, it changes on the
Speaker 8: county records. Now whoever bought it, Mark Major now owns
Speaker 8: that property, So any kind of property taxes will now
Speaker 8: go to Mark Major.
Speaker 7: Whatever. It all changes right there.
Speaker 8: So what would stop somebody your opinion, We're going to
Speaker 8: ask our attorney, same with Hugh Stephanie. What would stop
Speaker 8: somebody from getting a quit claim on Susie's house? And
Speaker 8: would stop me from getting a quit claim on Susie's
Speaker 8: house besides my morals and saying, Okay, Susie quit claimed
Speaker 8: it to me. I have someone that I know will
Speaker 8: sign off on it, meaning I can get it.
Speaker 7: What's it called notarized?
Speaker 8: So I can get it notarized, and then I go
Speaker 8: down to Douglas County or whatever county and I file
Speaker 8: that and say she just quit claimed it to me.
Speaker 9: What would stop that? It's fraud?
Speaker 8: It's illegal. But what would stop it if I had
Speaker 8: someone in cahoots with me?
Speaker 9: Boy Mark, I don't know, in honest answers, I don't
Speaker 9: know what specifically could stop that. Really, Okay, I don't
Speaker 9: see it. I've looked thirty years of doing this. I've
Speaker 9: never personally seen that happen. I haven't either, But my gosh,
Speaker 9: I don't know what actually could really stop it, you know.
Speaker 7: And then I'll go a step further. Let's say it
Speaker 7: did happen.
Speaker 8: Let's say I hoodwink somebody and adam to sign a
Speaker 8: quit claim or I phone eaed up their name. I mean,
Speaker 8: one hundred percent bogus, one hundred percent. I go down
Speaker 8: to the county and I file it. What happens in
Speaker 8: in other words, does Douglas County all of a sudden
Speaker 8: start sending letters to me but with my name on
Speaker 8: it to that address? In other words, how would I
Speaker 8: find out? Because that's what these home title lot of
Speaker 8: companies do. They say they're going to notify you, which
Speaker 8: is fine, So they notify you. My argument is you
Speaker 8: probably already would get notified. But once again we're going
Speaker 8: to ask Brad O'Brien. Sure, but what if I do
Speaker 8: find out what happens in and what I mean by
Speaker 8: that is this, Okay, I find out, So I go
Speaker 8: down to the county and say, hey, I never quit
Speaker 8: claim this.
Speaker 7: That's not my signature. I didn't do this.
Speaker 9: Then what happens, Well, I think, honestly, Mark, I think
Speaker 9: from there you call an attorney because you do hear
Speaker 9: about stuff like this every.
Speaker 7: Now and then you hear about it on TV.
Speaker 9: Sure, sure that's true, you hear about it late night
Speaker 9: commercial is true. But but truthfully, I think if it
Speaker 9: got that intense, I would immediately call an attorney right
Speaker 9: right off the back.
Speaker 8: See, I wonder if it doesn't come from a valid
Speaker 8: title company, if Douglas County looks at it different than
Speaker 8: someone filing a quick claim, meaning what's a big title.
Speaker 10: Company like Title Fidelity.
Speaker 8: So those guys literally do the title work for you, right,
Speaker 8: I mean, that's why you're hiring them.
Speaker 10: Yes, But let me let me say this. So, if
Speaker 10: you're going through a title company, though, there are a
Speaker 10: few checks and balances that are put in place. For instance,
Speaker 10: I have a vacant land transaction right now, and they're
Speaker 10: notifying my client who is the seller, via mail, and
Speaker 10: then they're also getting driver's license verification that yes, they
Speaker 10: are indeed selling their property. But talking to my closer,
Speaker 10: she told me just in the last couple of months
Speaker 10: they've caught four cases of fraud, you know, someone trying
Speaker 10: to sell land that didn't belong to that.
Speaker 9: Now, now this is so that's there.
Speaker 8: But that's exactly where I'm going though, Stephanie. So this
Speaker 8: company home Title lot just to use them, because that
Speaker 8: was Susie's question. It wouldn't even be needed there if
Speaker 8: you did that.
Speaker 10: If we're right, they'll stop it.
Speaker 8: Yeah, So how do you think it works outside of
Speaker 8: property or you just don't know?
Speaker 10: Well what I was going to say, you know, as
Speaker 10: far as residential real estate though, they require via a
Speaker 10: title company that verification as well in the West.
Speaker 8: Okay, Hey, Susie, I know you're still up. Brad O'Brien's
Speaker 8: going to be available at one thirty. I'm going to
Speaker 8: have Suzanne call you back and get you back up
Speaker 8: when we have here an our attorney okay, and mark for.
Speaker 9: What it's worth.
Speaker 15: That's great, thank you.
Speaker 8: Yeah, hold on and we'll get you back up. And
Speaker 8: the other thing though, I'm going to instruct these two
Speaker 8: to do during the break I have to take right now,
Speaker 8: if you guys could reach out Stephanie, Frank, reach out
Speaker 8: to someone you know inside of a title company and
Speaker 8: ask them the question like how does it work? Do
Speaker 8: you guys actually contact the seller, the person that's on
Speaker 8: the deed, ask them how it works right now, because
Speaker 8: you know what, we always answer these kind of questions
Speaker 8: about these companies like I just did. But let's find
Speaker 8: out the real facts. I would love to dig into
Speaker 8: this through the title company and through an attorney and
Speaker 8: we'll find out the real answer. Three oh three seven
Speaker 8: one three talk all right, three oh three seven one
Speaker 8: three eight two five five. We got two more hours
Speaker 8: to go. We got a lot cooking. We're going to
Speaker 8: get that attorney on to talk about the title lock stuff.
Speaker 8: But Frank, you reached out and talked to a title
Speaker 8: company and you found out some really cool information.
Speaker 7: Go ahead.
Speaker 9: Yeah, you know, I talked to one of my repsit
Speaker 9: Land Title and what she had told me as they
Speaker 9: ran into this before. And you can actually mark file
Speaker 9: a list pendance against your own property.
Speaker 7: Which means litigation pending right exactly.
Speaker 9: So that means when it goes for sale, the title
Speaker 9: company now has to go back to you to ask
Speaker 9: you about this before they actually sell it to the
Speaker 9: so called buyer that the supposed.
Speaker 7: Now, how would that work with a quick claim?
Speaker 8: So Douglas County and an example would have to reach
Speaker 8: out to you before they filed a quit claim.
Speaker 9: Yeah, title would check into this first. But I'll tell
Speaker 9: you too.
Speaker 7: Yeah, but I'm saying, say there's no title company.
Speaker 9: Well, if there's no title company, yeah, I'd have to
Speaker 9: say that the county'd have to reach out to you.
Speaker 5: See.
Speaker 8: But that's what I that's what I'm curious about. So
Speaker 8: if if someone puts there's a lawsuit pending on their
Speaker 8: file for the deed, I get that with the title
Speaker 8: company because the title company is the insurance. I mean,
Speaker 8: they're basically going to say, hey, there is no way
Speaker 8: we're going to back this. There's pending litigation. So they
Speaker 8: would have to reach out to the owner. They'd have
Speaker 8: to do everything. Plus, when you sit down, like Stephanie
Speaker 8: was saying, you know, anytime I've closed, it doesn't matter
Speaker 8: if it's a cash deal, commercial deal. You know, it's
Speaker 8: driver's license. Ye, they know who the hell's in the room. Sure,
Speaker 8: I mean that's the bottom line. They even during even
Speaker 8: during COVID, they knew what was going on.
Speaker 10: Yeah, So I just asked my title up if she
Speaker 10: was aware of any type of county outreach you know
Speaker 10: when they get quick claims anything like that to verify,
Speaker 10: and she said she's not.
Speaker 8: See that's why we've got to talk to Brad O'Brien
Speaker 8: because I don't worry about the title companies messing up
Speaker 8: because they don't have a reason to mess up. In fact,
Speaker 8: they have a reason to be perfect because they're on
Speaker 8: the hook.
Speaker 5: Right.
Speaker 8: How many times have you seen a title company either
Speaker 8: of you? And we're going a little off subject, but
Speaker 8: I really thought about this. We get a lot of calls.
Speaker 8: We're dealing with one where the title company, in my opinion,
Speaker 8: really screwed up, and I think the guy is going
Speaker 8: to get real damages and the insurance, their one insurance,
Speaker 8: is going to have to kick in. But how many
Speaker 8: times have you had a client that actually goes back
Speaker 8: and gets paid something from a title policy? Oh yeah,
Speaker 8: and give me an idea of what Frank.
Speaker 9: Well, I'll tell you. Years ago there was a situation
Speaker 9: where the title company had mistakenly it was a duplex.
Speaker 9: Will you remember this? And What happened is we asked them,
Speaker 9: is this legally split, party wall whatever? Well they said, yes,
Speaker 9: it's legally split, and it was sold as one and
Speaker 9: they were sold both they and they fest up? Do
Speaker 9: they say? They literally?
Speaker 8: I kind of remember it. But so there was Was
Speaker 8: it a duplex to begin with?
Speaker 9: It was the duplex, but it was different people exactly,
Speaker 9: But well it was one owner. His son was renting
Speaker 9: the other side. He was trying to sell the other half.
Speaker 7: But when they built it and someone moved in, it
Speaker 7: was one home.
Speaker 9: It's right, it was not legally split. Title initially said,
Speaker 9: because that's the first thing we check, is it legally split?
Speaker 9: Sellers said it was legally split. Well, it turned out
Speaker 9: it was not legally split.
Speaker 7: After the close, after.
Speaker 9: The so title says, okay, are bad, we messed up.
Speaker 8: Wait a minute, though, So really the guy that bought it,
Speaker 8: it didn't matter what side he bought, he owned the
Speaker 8: entire unit.
Speaker 9: He owned the entire unit. Now, holy crap, Mark, I
Speaker 9: would tell you under normal circumstances, normal circumstances.
Speaker 7: Yes, someone would get it split. Yeah, but what what
Speaker 7: happened in this one?
Speaker 9: Well, most buyers would say, okay, well we see you
Speaker 9: made a mistake. Fix it, and it was an easy fix.
Speaker 9: What say this particular buyer wanted to they they wanted
Speaker 9: they went for blood. They said, final, whole line, whole.
Speaker 7: Line, freak. I got. We'll recap that after this break.
Speaker 8: I'm i and to know ultimately what happened in that
Speaker 8: that is from that's like seven eight years.
Speaker 9: Ago, that's more like ten years an years.
Speaker 8: I can't wait till you can remind me what happened.
Speaker 8: All right, folks, we got some lines open, get the
Speaker 8: calls in now. I'm dying to talk to you. Three
Speaker 8: oh three Martino, three oh three seven one three eight
Speaker 8: two five five.
Speaker 1: Yeah, ripped off bad news. You need advice so you
Speaker 1: don't have to.
Speaker 5: Come running.
Speaker 2: Just as fast as we can.
Speaker 3: Show Shooter's gonna help coming man.
Speaker 6: This is the Troubleshooter Show. No Tom Martino, welcome, Welcome.
Speaker 7: My friends to the only show off It's kind.
Speaker 8: We're here to South BROBMS, answer questions, take complaints, make
Speaker 8: your life a little bit better. Over three hundred million
Speaker 8: dollars over three hundred million dollars in cash, merchandise, exchanges,
Speaker 8: refund services directly due to the show. I'd argue it's
Speaker 8: a lot more. That's only what we know about. Just
Speaker 8: listening to the show can save you a lot of money.
Speaker 8: Bottom line is we've got a list of people at
Speaker 8: referral lists dot com that help us out all the time.
Speaker 8: Great contractors, great attorneys, great people in general. We have
Speaker 8: Deputy d next to me. We have Deputy Scott. I
Speaker 8: always say Deputy Scott, but we call him Deputy Dollar.
Speaker 8: Across rumming we have Stephanie Thomas real estate Extraordinaries. She's
Speaker 8: a realtor. And then of course Frank Dran, the real
Speaker 8: estate man. We've been talking real estate, any real estate
Speaker 8: questions you have, and we're going to dive a little
Speaker 8: deeper into real estate, but especially the markets around here.
Speaker 8: How are we looking interest rates? Stuff that we have
Speaker 8: to deal with every day. You know, people don't sell
Speaker 8: home sometimes because they don't want to have a new
Speaker 8: mortgage that's six seven, eight percent. They want to stick there.
Speaker 8: But yet maybe they're maybe they're planning on having kids,
Speaker 8: maybe they're already pregnant, and bam, bam, they eat a
Speaker 8: bigger house. I mean, things happen. So we'll talk a
Speaker 8: little bit about the market. But I wanted to finish
Speaker 8: up on a story Frank was talking about. Then we're
Speaker 8: going to go to an update on the parking ticket dilemma.
Speaker 7: Steve the caller.
Speaker 8: There was a company out there charging him ten roughly
Speaker 8: ten thousand dollars ninety seven hundred dollars for one day
Speaker 8: parking in Cherry Creek? Was it Cherry Creek or Davis
Speaker 8: in Cherry Creek? And we've got him on the phone.
Speaker 4: And we got an update, and I'll give you an
Speaker 4: update too.
Speaker 8: It's going to be absolutely insane. I don't even know
Speaker 8: what it is. I don't know if it's good, bad,
Speaker 8: or and different. We were talking about the attorney, we
Speaker 8: were talking about the collection agencies. We were talking about
Speaker 8: how outrageous the whole thing was. But Frank, years ago,
Speaker 8: we were talking about a title company. This all started.
Speaker 8: Someone called him and said, should I buy title Locke,
Speaker 8: I'm afraid someone's going to steal my house. So we're
Speaker 8: gonna have an attorney on next hour and we're going
Speaker 8: to really dive into that. We found out a lot
Speaker 8: if you go through a title company, you've got nothing
Speaker 8: to worry about. And most of the time, let's be real,
Speaker 8: most of the time people when they sell their house,
Speaker 8: do go through a title company, but this particular one
Speaker 8: was crazy. Frank was representing the seller of a duplex.
Speaker 8: But when the duplex was first built and made, it
Speaker 8: only had one address, so technically it wasn't a duplex.
Speaker 8: It was a single family home. His client lived in
Speaker 8: one side, rented the other out to the sun. They
Speaker 8: were going to sell one side of it. They found
Speaker 8: a buyer, Frank found a buyer, and they sold it.
Speaker 8: They went through a title company. They came to find
Speaker 8: out that they literally sold the whole damn thing. In
Speaker 8: other words, they thought they sold only one half of
Speaker 8: the duplex, but technically and honestly, arguably legally, they sold
Speaker 8: the whole damn thing. Yeah, And and the buyer was
Speaker 8: not being the kindest person ever, because really, you would
Speaker 8: have some attorney's fees, somebody like Bradley O'Brien would go
Speaker 8: in and split it and do everything right. You'd probably
Speaker 8: pay five to six grand whatever to get it all done.
Speaker 8: But the person you had.
Speaker 7: To deal with, he wanted everything. It sounds like, Yeah
Speaker 7: would have him.
Speaker 9: And to put it into perspective, before we even listed
Speaker 9: the property titles, the title company we were using clarified. Yes,
Speaker 9: it's legally split.
Speaker 7: And so these are questions you guys am asking us,
Speaker 7: my gosh, and you go through all this every day.
Speaker 9: So and I don't remember exactly how it's either wasn't
Speaker 9: done correctly or whatever the issue ended up being. And
Speaker 9: it turned out when they sold it they sold it
Speaker 9: as one. So we went back to titles as well.
Speaker 9: Wait a minute, there's our chain of emails. You guys
Speaker 9: said it was split.
Speaker 8: So in the emails, to be clear, for one, they
Speaker 8: only inspected one side, right, that's true. It was clear
Speaker 8: by all the correspondence back and forth that these people
Speaker 8: thought they were only buying half.
Speaker 9: Oh yeah, because even their inspection was for the half.
Speaker 9: The pictures of the dad got you, oh my gosh.
Speaker 9: So so what happened? His title said, oops, no problem.
Speaker 9: They got everybody on a conference call says, look it's
Speaker 9: it's like a two thousand dollars fix. We'll fix this
Speaker 9: right now, and thought that was going to solve it.
Speaker 9: But then the buyer felt like, well no, so the.
Speaker 7: Title was going to pay for it to get fixed.
Speaker 9: It was a mixed I think in a couple of weeks.
Speaker 9: Easy fix.
Speaker 16: Uh.
Speaker 9: This the particular buyer here felt that that wasn't good
Speaker 9: enough and wanted to press for a lot more. And
Speaker 9: so ultimately this went to mediation. Ultimately, Title did cove
Speaker 9: up quite a bit of money to like fifty grand.
Speaker 9: It was I can't say the amount, but I'll say
Speaker 9: this mark it got solved. It was a lot more
Speaker 9: than two thousand though.
Speaker 7: Company took it.
Speaker 8: They took it, but they owned up to it and
Speaker 8: took care of it. Now, as a realtor, let me
Speaker 8: ask you guys this. Yeah, I'm curious about this. There
Speaker 8: was titled insurance.
Speaker 7: I get it.
Speaker 8: They ended up paying out right, but you guys have
Speaker 8: to carry oh and e we do?
Speaker 10: Yes?
Speaker 7: Yeah, which what is that go ahead?
Speaker 8: So the missions insurance, you know, airs and emissions insurance.
Speaker 8: So could the client would have they could have come
Speaker 8: after you as well? Or does the title policy actually
Speaker 8: protect the realtor.
Speaker 9: Typically what happens is they go after everybody. The person
Speaker 9: with you, so you were named, Oh yeah, everybody is.
Speaker 9: The other agent was too, Yeah.
Speaker 8: So everybody but the guy was he was just throwing
Speaker 8: on the wall to.
Speaker 9: See what would stick. Yeah, and and so I and
Speaker 9: I always told you know, it's.
Speaker 8: Why did the title company end up paying no and
Speaker 8: not for example your email.
Speaker 9: Everybody's he you know how to kick it, but the
Speaker 9: title had to pay a pretty good amount of that majority.
Speaker 12: Yeah.
Speaker 8: How it's kind of funny thinking about that because you
Speaker 8: guys would rely and you told me something during the
Speaker 8: break that was interesting. So now whenever it's a duplex,
Speaker 8: because you learned a lesson like anybody. Yeah sure, So
Speaker 8: now that it's a duplex, what do you actually do?
Speaker 8: You said you ripple check, oh Title company.
Speaker 9: And on top of that, what we do is and
Speaker 9: this is I mean, I believe I've tied to my
Speaker 9: attorneys on this, what we also do is make sure
Speaker 9: not only that, see it's not just the legal description,
Speaker 9: because we had the legal description, everything matched out. It's
Speaker 9: the problem is it wasn't split. So we even put
Speaker 9: on there specifically this is one half all parties should
Speaker 9: consult an attorney just to be sure, because I was
Speaker 9: also told even though if they say it's split, it
Speaker 9: may not have been split correctly too. That's what an
Speaker 9: attorney's for. So that's why. And when you guys talk
Speaker 9: about in this case, Bradley O'Brien, who I think is
Speaker 9: a great guy, a great attorney. There's a good reason
Speaker 9: for that. I think those are things that they can do,
Speaker 9: and it probably doesn't cost much to do it. But
Speaker 9: just run it by an attorney. So that's what we
Speaker 9: tell our sellers. You should run this even if you
Speaker 9: think it's been legally split. Even if title says it's
Speaker 9: been legally split. Still run it by. Let's make sure
Speaker 9: it's been legally split split correctly too.
Speaker 7: So now you guys do all that. Oh yeah, man.
Speaker 8: That's crazy because you would think, hey, we're buying a
Speaker 8: title policy insurance. These guys it's their responsibility, right, I mean,
Speaker 8: and honestly, that's what the title company's for is to
Speaker 8: look into all this. But when something like that happens
Speaker 8: and you end up having to, you know, cough up
Speaker 8: some dough through your insurance, that's kind of nuts.
Speaker 5: Man.
Speaker 7: I don't understand why they hate yours.
Speaker 9: Everybody will get named. I get that.
Speaker 7: It's like any lawsuit.
Speaker 9: Anybody gets that's right. But ultimately, and thank god, it
Speaker 9: worked out everything.
Speaker 8: Another time, Just to think of another time, title insurances
Speaker 8: that you can think of as actually paid something because
Speaker 8: I think maybe one percent, half a percent. I mean,
Speaker 8: I'm telling you it's one of those things that I
Speaker 8: think is never used. I'd say car insurances use more
Speaker 8: mark in thirty years.
Speaker 9: That's the only time. I can tell you, the only
Speaker 9: time in thirty years that I've ever seen it. Specially
Speaker 9: have you.
Speaker 10: In fourteen years, I've never seen it.
Speaker 7: Fourteen years, you.
Speaker 9: Got fifteen more or sixty more to go, and then
Speaker 9: you'll see it.
Speaker 5: Yep.
Speaker 9: Think about these title companies.
Speaker 8: They sick back and make the big bucks and they
Speaker 8: almost never pay out.
Speaker 9: To give you an idea, how.
Speaker 8: Many homes have you sold total? Yeah, you have a
Speaker 8: running cazily.
Speaker 9: Over two thousand homes.
Speaker 8: Yeah, two thousand homes, one duplex, one single doomplex.
Speaker 7: Oh yeah, is the only is and.
Speaker 9: Mark even then we checked into it before we listed
Speaker 9: the home on the basis but you know what, Life's
Speaker 9: what does Tom always say?
Speaker 7: Life said it's own teacher.
Speaker 9: Yeah, Life's his own teacher. And we can always get
Speaker 9: smarter and sharper and better bad.
Speaker 7: You know, there is no doubt about that.
Speaker 9: And my real estate IQ went up ten thousand percent
Speaker 9: over that one. Man, I'm telling you.
Speaker 8: It's a great That was a great conversation for young
Speaker 8: realtors out there.
Speaker 7: Honestly, yeah. I mean think about how crazy that is.
Speaker 8: And if someone doesn't want to use a title company
Speaker 8: because it's a cash deal and you're the broker at
Speaker 8: either end, you better watch your ass because then the
Speaker 8: only person they'd have to go after is you and
Speaker 8: your insurance, right right right? I mean that would be nuts.
Speaker 8: Would you ever do a deal without title insurance?
Speaker 11: Oh?
Speaker 9: I would not you.
Speaker 7: I don't read, Stephanie, No, everything through the title call.
Speaker 7: All right, listen, we're.
Speaker 8: Gonna do the update on this parking ticket, the ten
Speaker 8: thousand dollars parking ticket with what was the company's name,
Speaker 8: trying to collect.
Speaker 4: H parking your revenue recovery. And Steve the consumer is
Speaker 4: on the line waiting to give us an update.
Speaker 7: I can't wait for it. Yeah. Yeah.
Speaker 13: Also, I have the window expert coming on. He's looked
Speaker 13: at pictures along with the caller. You two beast have
Speaker 13: seen the pictures. They don't like what they're seeing.
Speaker 8: I can't wait for that window. We'll get her back on. Listen, everybody,
Speaker 8: we're gonna have two lines open, three oh three. Martino.
Speaker 8: You need to get help. You need to get your
Speaker 8: money back from some bad contract or anything going on.
Speaker 8: This My friend is a show for you. Three oh
Speaker 8: three Martino call us now, everybody hold tight. We've got
Speaker 8: that update coming. We've got two update comings. We've got
Speaker 8: Nick Ravina is going to come on, all right folk
Speaker 8: three all three seven one three eight two five five
Speaker 8: drum roll? What is the update? So I got to
Speaker 8: recap it real quick. Guy gets a guy parks. What
Speaker 8: was it October?
Speaker 7: Dmitri?
Speaker 4: You know Steve called and sold us yesterday that he
Speaker 4: parked in August in a parking lot in Cherry Creek.
Speaker 8: Hold on, Steve, Steve, so you parked in August in
Speaker 8: Cherry Creek one time?
Speaker 5: You admit that, right, Well, there's.
Speaker 14: Been a little turn of events go on here since
Speaker 14: Demitrius put his detective hat on. I sent him all
Speaker 14: the information and he looked at all the photos and
Speaker 14: he noticed that some of the photos had snow and
Speaker 14: some have rain. And here's what happened. When I was
Speaker 14: driving my I've been parking here for twenty three years.
Speaker 14: Three years ago, it was taken over by Las Parking
Speaker 14: Lot company, and we had to turn our license plates
Speaker 14: in so that we because we're grandfathered in.
Speaker 7: So you worked then you work around there work.
Speaker 14: I work right here.
Speaker 7: Got it.
Speaker 14: And so when I got my new Tacoma this about
Speaker 14: eight months ago, a new license plate was put on
Speaker 14: my plate on my on my truck. Got it and
Speaker 14: it wasn't registered with them. And I just called up
Speaker 14: mister Herbert, which is the owner of last parking lot.
Speaker 14: He was very nice. He says he's going to wipe
Speaker 14: all of them off. And because you got to do
Speaker 14: a skew, you got to take a picture of the
Speaker 14: skew to park back there. And I don't have to
Speaker 14: because grandfather to.
Speaker 8: Okay, but hold on, Steve, hold on. This outcome is unbelievable.
Speaker 8: But I want people to understand why you have been
Speaker 8: getting in your mailbox over one hundred or one hundred
Speaker 8: on the nose collection notices to the tune of ninety
Speaker 8: seven hundred dollars for this parking right.
Speaker 14: Well, it's it's more like about it's more like about
Speaker 14: eleven hundred now, but it's all going to be wiped
Speaker 14: off because even thousand, Yeah, everything's going to be taken
Speaker 14: off off now because.
Speaker 7: How did you get the owner's name?
Speaker 14: Because they are the ones that own the parking lot
Speaker 14: behind the building. They bought it three years ago from
Speaker 14: dick Landon which owns this whole property here, and last
Speaker 14: parking lot took it over. They put cameras up there.
Speaker 14: At that time, I had my other truck with my
Speaker 14: other plate on it and it was you know, sent
Speaker 14: over to the last parking lot folks and so, but
Speaker 14: this new plate wasn't got it, so it was part
Speaker 14: partly probably my fault too.
Speaker 8: Yeah, yeah, it is a little bit sure. But what's
Speaker 8: crazy is when you try to call and contact the
Speaker 8: collection people, they didn't want to hear anything about it.
Speaker 14: No, they didn't, they didn't. It was it was a
Speaker 14: lady that was associated to the phone number that they
Speaker 14: said you could call and make the payment, and when
Speaker 14: I did that, she wouldn't accept the ninety two. She
Speaker 14: just said it had to be you know, you know,
Speaker 14: the full.
Speaker 7: Amount you got to pay thousand.
Speaker 14: Yeah, well at that time it was nine. And then
Speaker 14: that sent me another seventeen or eighteen. Some of them
Speaker 14: had like three or four letters set up into one envelope.
Speaker 14: I think it's all automated.
Speaker 8: Did you always park did you always park in the
Speaker 8: same spot? Yes, so that's why the pictures look the same.
Speaker 4: Yeah, Mark, I do need to provide an on the
Speaker 4: air correction to something I said when I said that
Speaker 4: all of these tickets have the same pair of photographs.
Speaker 4: After I said that, I started to dig a little
Speaker 4: bit deeper and I examined a dozen of these tickets,
Speaker 4: and I noticed that Steve's vehicle is in slightly different
Speaker 4: places within those photographs, but the same spots. Well yeah,
Speaker 4: but slightly shifted. I know, we're backwards something like that.
Speaker 4: And I realized that I was wrong, completely wrong, with
Speaker 4: egg all over my face when I said, those are
Speaker 4: the same identical photos.
Speaker 6: Ye.
Speaker 4: So I dug into a few more dozen of his
Speaker 4: parking tickets and I saw some of them had snow
Speaker 4: in the photos. And that's what I called. Steve verified
Speaker 4: the license plate the description, said Steve, what possible? I said, Steve,
Speaker 4: I'm going to go over there this afternoon, But what
Speaker 4: possible explanation do you have? And Steve put on his
Speaker 4: thinking cap and said, well, you know, maybe it's not
Speaker 4: from the garage. Maybe it's from the parking lot where
Speaker 4: I parked for one.
Speaker 8: See what's crazy about though, yesterday, Steve is you did
Speaker 8: say that you only parked there once, right? Why would
Speaker 8: you say that if you parked there every day.
Speaker 4: I have an innocent explanation for that.
Speaker 5: I assume.
Speaker 14: I assumed, since I was a grandfathered in over here
Speaker 14: at this lot, that what must have been from the
Speaker 14: hailstorm that I ducked into the parking lot across the street.
Speaker 8: Oh, you thought this entire thing was generated from a
Speaker 8: lot next to this lot that you did park in
Speaker 8: one time across the street.
Speaker 4: Exactly. I can see why somebody would make that mistake.
Speaker 8: I love puzzles, honest to god. I love the fact
Speaker 8: we got to the bottom of this.
Speaker 4: I love the fact we got to the bottom of this,
Speaker 4: but not before I made a complete ass of myself.
Speaker 7: No, not really, you're going off of what he said.
Speaker 4: Yeah, so I do want to issue a personal apology
Speaker 4: to parking recovery services.
Speaker 7: For me when we mentioned God knows how many calls
Speaker 7: we got.
Speaker 4: But in this case, it doesn't appear to be a glitch.
Speaker 4: In this case, at least, it does appear to be
Speaker 4: a very long series of legitimate parking violations.
Speaker 8: Well, no, they weren't legit because they wiped them all away.
Speaker 8: He was grandfathered in.
Speaker 4: It was a mistake. It was a mistake because the
Speaker 4: new parking the Carter did not have Steve's new license
Speaker 4: plate number.
Speaker 7: Arguably it is his fault.
Speaker 4: It's I think it's. Yeah, I think it is, which
Speaker 4: is why I refer to those parking citations as legitimate.
Speaker 8: I am so glad this guy worked out. Man, Steve,
Speaker 8: can you honestly say you're happy you called?
Speaker 5: Oh?
Speaker 14: I'll tell you what. Demetrius is a detective. That guy
Speaker 14: something that you.
Speaker 8: Should buy him dinner. He likes, he likes and I
Speaker 8: was trying to think of that.
Speaker 4: I'd go to Cherry Creek, gil Girl, Steve, but I'm
Speaker 4: afraid of getting a parking ticket.
Speaker 7: What was that cheese we looked up? Do you remember
Speaker 7: the cheese?
Speaker 4: He likes?
Speaker 13: Maggot cheese. You'll have to call Kevin colkan on ormone.
Speaker 8: Yeah, Kevin told me about maggot cheese. You like weird food.
Speaker 8: It's weird cheese.
Speaker 7: Yeah. I don't know if you need this cheese, but
Speaker 7: who knows.
Speaker 8: Hey, Steve, we appreciate it, man. I love when stuff
Speaker 8: unfolds in a couple of days like that, we get
Speaker 8: to the bottom of a good battery.
Speaker 7: Different and I mean really, I love it.
Speaker 4: And the story took so many different turns and very
Speaker 4: unexpected directions.
Speaker 8: Now we've got an expert coming up right after the break.
Speaker 8: My friend Nick Gravina has looked at the pictures Danny
Speaker 8: sent in to recap real quick. Danny sent in these
Speaker 8: pictures and I'm looking at these windows that were bought
Speaker 8: and installed by Renewal by Anderson, And at first I
Speaker 8: was like, what are you talking about, Danny. Then she
Speaker 8: sent a upload the right photos and I got them
Speaker 8: over to Nick. In my opinion, there is something really
Speaker 8: messed up. But when Danny had her sales rep from
Speaker 8: Renewal by Anderson come out like last year, he said, yes,
Speaker 8: there's something wrong with these windows. It's gonna take about
Speaker 8: eight weeks, but we're gonna get this all handled under
Speaker 8: warranty for you. And not a damn thing has been
Speaker 8: done since. Our expert chimes in next threeho three seven
Speaker 8: one three eight two five five three zho three Martino,
Speaker 8: you've been ripped off or taking advantage of?
Speaker 7: I want to hear from you.
Speaker 8: By the way, Compass Insurance Susanna and I use them
Speaker 8: every single year. They reshop our auto insurance, make sure
Speaker 8: everything's good, the lowest price, the best coverage. Our homeowners
Speaker 8: as well maybe you have commercial property, need insurance for
Speaker 8: they do it. Maybe workmen's comp for your employees, they
Speaker 8: do it.
Speaker 7: You name it.
Speaker 8: These guys do it comp insurance dot Com. Now Danny
Speaker 8: called and I saw the pictures, the pictures of the window,
Speaker 8: and Danny, that's one of the windows in the bedroom.
Speaker 8: We're talking about how many windows, Danny, Well, that one.
Speaker 2: In the bedroom has three windows in it. Got it
Speaker 2: considered one window, and then there's one in each bathroom,
Speaker 2: so two more.
Speaker 7: Are they all doing what I looked at in the
Speaker 7: one picture.
Speaker 2: They're all doing the exact same thing. I just don't
Speaker 2: have the service to send you all the pictures.
Speaker 7: That's fine, and I don't mind that at all.
Speaker 8: Now hold on, I'm gonna get my expert up, Nick
Speaker 8: Gravina Gravina Windows Siding. Hey, Nick, this is kind of nuts.
Speaker 8: And what I mean by that is you saw the pictures.
Speaker 8: But we don't get a lot of complaints on these guys.
Speaker 8: But the salesperson, according to her, and then I'm gonna
Speaker 8: ask you what you think of the windows. But the
Speaker 8: salesperson came out when Danny just roughly.
Speaker 2: The guy that told me that they were going to
Speaker 2: remake the window. Yes, May twenty is twenty twenty four.
Speaker 8: So last year May twentieth. The guy comes out. She's
Speaker 8: kind of in a remote area. The guy comes out,
Speaker 8: looks at it and says, oh, yeah, there's a manufacturing
Speaker 8: problem here. He didn't say installation, right, he said, actually
Speaker 8: a defect in the window. The glass, right.
Speaker 2: He said, and I quote, I think it's the glass.
Speaker 2: We might have to remake the windows. It'll be six
Speaker 2: to eight weeks and.
Speaker 8: Told her six to eight weeks. Now when she calls up,
Speaker 8: she gets nothing. It's like a ghosted or so. First
Speaker 8: of all, Nick, thanks for coming on. Is our expert. Heck,
Speaker 8: you were in studio yesterday. This would have been a
Speaker 8: great call when you were in studio. But here's here's
Speaker 8: the bottom line. Looking at the windows, what do you see?
Speaker 8: What would cause what we're looking at?
Speaker 16: Well, if condensation appears on the inside of the glass,
Speaker 16: you know, and sits there and has never cleaned off. Yes,
Speaker 16: you know, water will create mold and spores. So if
Speaker 16: you have high humidity in the home and you have
Speaker 16: come down and you okay, and you trap all that.
Speaker 16: I've seen that happen before, so you know, usually the
Speaker 16: water stays inside when you have a good seal on
Speaker 16: the window. So old windows don't condensate like new ones
Speaker 16: because there's air drafts that, you know, move the air
Speaker 16: kind of like you're defroster in the mornings. You know,
Speaker 16: That's how we get that water to dissipate, is the
Speaker 16: movement of air. So usually the seal's good. If that
Speaker 16: condensation is kind of appearing on the window, and it's
Speaker 16: probably just that the water is settling there, and then
Speaker 16: you know, and it.
Speaker 8: Actually kind of looks like it almost looks like ice,
Speaker 8: And that's probably simply because of the temperature, right.
Speaker 16: Correct, because you know, I mean we were probably in
Speaker 16: the negatives and if she's in the outskirts, you know,
Speaker 16: depending on how cold it is, it is possible.
Speaker 8: So if I'm reading between the lines, you're basically saying,
Speaker 8: those seals could be fine, the windows could be fine.
Speaker 5: Yeah.
Speaker 7: Nice, hold on, let me keep hearing, Nick, keep going neck?
Speaker 5: Please?
Speaker 16: Is that mold or ice?
Speaker 2: There is ice on the windows in the morning inside
Speaker 2: and there's mold that I clean off. I just haven't
Speaker 2: cleaned it off today. It happens every day. I do
Speaker 2: not have a hymn.
Speaker 7: I'm the wood right there.
Speaker 8: Those little white dots you're saying are mold, right, that
Speaker 8: is mold, and you wipe that off like weekly, all right,
Speaker 8: keep going.
Speaker 16: Nick, Yeah, And so you know, I think if she
Speaker 16: cleans that off, and that's definitely definitely strange. Again, We've
Speaker 16: had similar situations and sometimes the tight seals are what
Speaker 16: causes that. So in like a science form right now,
Speaker 16: you know, if it was zero last night, if you
Speaker 16: had more inside relative humidity more than twenty to twenty
Speaker 16: five percent, you are going to see moisture on the glass.
Speaker 16: So if you have thirty percent humidity in your home,
Speaker 16: got it, with the temperatures we've had, you are going
Speaker 16: to see that based off scientific charts.
Speaker 8: So I want to I want to go back to
Speaker 8: this question. What you're saying is this is it's normal.
Speaker 8: I mean, this could very well be normal.
Speaker 16: I mean with the temperatures, yes, I mean I don't
Speaker 16: like the mold aspect. If she's cleaning once a week
Speaker 16: or once a month, I mean, man, that that doesn't
Speaker 16: seem normal to me as far as the mold. But
Speaker 16: if it's ice or moisture, yes, I you know, I
Speaker 16: do think it's the humidity in the home when it
Speaker 16: gets super cold outside. Even though she might not run
Speaker 16: a humidistat or a humidifier, she did mention there's ones
Speaker 16: in the bath on the bath, you have toilet sinks.
Speaker 7: Are they doing the same thing?
Speaker 2: All the windows are doing the same thing, including the
Speaker 2: sliding glass door. And if you look at the thermal
Speaker 2: image today.
Speaker 8: Hold on, hold on, Danny, hold on one second, hey, Nick,
Speaker 8: let me ask you this if what would the next
Speaker 8: step be. Let's say this is your customer, and you know,
Speaker 8: you go out and look and you see these pictures first,
Speaker 8: then go out. I mean, how do you figure out
Speaker 8: if it's environmental that's normal, or if there's really a
Speaker 8: problem in the manufacturing process or the installation or something.
Speaker 8: I mean, where does she go from here?
Speaker 5: You know?
Speaker 16: I mean again, I would explain some scientific things to
Speaker 16: her that you know, it's just like we're talking about
Speaker 16: right now, you know.
Speaker 5: I mean.
Speaker 16: I had a customer once upon a time called me
Speaker 16: and it wasn't even my customer was actually a friend
Speaker 16: of mine. Bought a new house, moved into this house,
Speaker 16: same thing, all of his windows and doors, I mean
Speaker 16: completely covered in moisture inside, and he was furious. It
Speaker 16: was his first day in the house and he called
Speaker 16: me and I said, do you have a humid a status? No,
Speaker 16: you know, down the line, we'll come to find the house.
Speaker 7: There was.
Speaker 16: A humid of stat and it was like up to
Speaker 16: eighty percent, So I mean it was like a sauna
Speaker 16: in his house. And once he turned that off after
Speaker 16: a couple of days.
Speaker 5: It was fine.
Speaker 8: So, Danny, one of the things Nick said, you probably
Speaker 8: just weren't paying perfect attention. But the older windows probably
Speaker 8: wouldn't have done this. It's the newer windows where you're
Speaker 8: going to have this issue, Is that correct, Nick?
Speaker 16: Usually it's because the seal is good.
Speaker 5: Yeah.
Speaker 16: Otherwise, if it's leaking air, the air moves that water
Speaker 16: away from the glass.
Speaker 8: So the old windows, of course, if they were there
Speaker 8: for you know whatever, twenty years, the seals were broke,
Speaker 8: if they were even double pain and they just don't
Speaker 8: operate the same way, Danny. What I am perplexed on
Speaker 8: is why the sales guy told you they were going
Speaker 8: to get new windows for you.
Speaker 5: Though.
Speaker 2: Did you look at that thermal image?
Speaker 5: Nick?
Speaker 7: Did we send you the thermal image?
Speaker 2: I did not go thermal twenty degrees at the door.
Speaker 8: All right, hold on, hold on, hold on, I'm going
Speaker 8: to put you both. I'm going to put you both
Speaker 8: on hold. I got to take this break, Suzanne. Send
Speaker 8: Nick to picture the thermal image picture and then we'll
Speaker 8: retouch after this.
Speaker 7: Paul the Waterman waterpros dot net.
Speaker 8: I'll tell you this man three thousand, six hundred and
Speaker 8: ninety five bucks thirty six ninety five whole house conditioner
Speaker 8: with forever chemical protection. Get rid of those dang forever chemicals.
Speaker 8: You know, the competition has that system, that softener with
Speaker 8: the forever chemical protection for over ten thousand dollars. That's installed,
Speaker 8: by the way, with waterpros dot net thirty six ninety five.
Speaker 8: We've got one of his systems in our house and
Speaker 8: we absolutely love it. If it comes to water, the
Speaker 8: owner Paul gosh Man, he knows everything. He's probably really
Speaker 8: boring at parties, but when it comes to softening and
Speaker 8: chemicals in your water and chlorine and get your water
Speaker 8: right for you and yours that live there and drink
Speaker 8: that water every day, he knows everything. Check him out
Speaker 8: at waterpros dot net. Waterpros dot net now three o
Speaker 8: three seven one three two five five. We're going to
Speaker 8: finish up with our expert Nick Nick is basically saying, Nick,
Speaker 8: I'm reading between the lines, and I don't want to
Speaker 8: beat a dead horse. But it's very possible there's no
Speaker 8: issue going on with her windows, even though it looks
Speaker 8: strange to me. I'm just not you know, you know
Speaker 8: everything about windows, and this has nothing to do with Gravina.
Speaker 8: This is a totally different company, renewal by Anderson. But
Speaker 8: you would say that's very possible.
Speaker 7: There is no issue. It's normal, it's science.
Speaker 16: Every one of her windows is doing it. I would
Speaker 16: probably originally lean towards the interior humidity. Okay, I know
Speaker 16: she says she's not running it, but just from what
Speaker 16: I'm getting presented, that's how I would go with this.
Speaker 7: I'm going to ask you something then and then we'll
Speaker 7: go back to that.
Speaker 8: So when Suzanne and I get up in the morning
Speaker 8: and it's a cold day, we have huge picture windows,
Speaker 8: just massive, I mean like some of them are I
Speaker 8: don't even know feet by five feet, I don't know
Speaker 8: ten by ten feet whatever. On very cold days or
Speaker 8: when when we get out of the steam shower, it'll
Speaker 8: build up humidity. But I want to say this we
Speaker 8: during the summer, I have a steamer on our furnace,
Speaker 8: so not only a regular humidifier, but a steamer. And
Speaker 8: we keep our house during the summer at about forty five.
Speaker 8: So when our windows fog up on a very cold
Speaker 8: day and there's condensation and I start questioning whether or
Speaker 8: not the window seals are broke, we probably have no
Speaker 8: issue either, because that's normal, right.
Speaker 16: You know, again in science terms, like if it's above
Speaker 16: twenty degrees, you can have your house like thirty to
Speaker 16: thirty five percent humidity, and if it's a sixty degree outside,
Speaker 16: you know you can have even you have even more.
Speaker 16: So it's a due point, you know, relative to the
Speaker 16: exterior temperature versus the interior humidity.
Speaker 8: And I'm going to ask you real quick, Hey, I
Speaker 8: understand you're not liking what he asks to say, and
Speaker 8: to me it looks weird too. In effect, all of
Speaker 8: them are doing it. So here's what I'm gonna do, Danny.
Speaker 8: I'm going to put Deputy Dollar on it. I don't
Speaker 8: know if there's a problem or not, but Deputy Dollar
Speaker 8: is going to get the information of your sales rep.
Speaker 8: And we probably know some people over renewal just from
Speaker 8: years of doing this consumer show, and we'll contact them
Speaker 8: because the one thing that is driving me nuts is
Speaker 8: how they basically said there is a problem unless if
Speaker 8: he went back and the sales guy got schooled by
Speaker 8: somebody like Nick. So I am gonna we are going
Speaker 8: to make a phone call for you, just to make sure,
Speaker 8: and we'll go from there.
Speaker 2: All right, Danny, Can I say one thing?
Speaker 7: Of course, you can go ahead.
Speaker 2: My old windows are warmer than the new windows according
Speaker 2: to the thermal camera, So if the old windows seals
Speaker 2: are bad, they should be colder and letting in cold air.
Speaker 7: I would agree with that. I mean, Nick, any comment
Speaker 7: on that, Yeah, I.
Speaker 16: Mean if she has you know, a before and after again,
Speaker 16: it's and I talk about the seal, I talk about
Speaker 16: how much of the you know, the air infiltration is
Speaker 16: coming in, not necessarily the efficiency of the overall window. Yeah,
Speaker 16: those are two different things.
Speaker 4: Yeah.
Speaker 16: And then I was looking at this other picture, this
Speaker 16: picture again, the one that supposedly has the mold spores. Yes,
Speaker 16: And and I zoomed into the crank handle, and that
Speaker 16: has a bunch of orange like rust looking on it.
Speaker 7: What is that there? Hold on?
Speaker 16: Hold on, hold on, probably.
Speaker 7: All right, sorry about that, Nick, hold on, I'll pick
Speaker 7: you up during the break hold on.
Speaker 3: You need advice so you don't have to come running,
Speaker 3: just the status we can. Shooter's gonna help.
Speaker 6: Come, Ma Dix is the Troubleshooter Show Now, Tom Martinez, welcome, Welcome.
Speaker 8: My friends to the only show of its, time of its,
Speaker 8: time of its We're here to help you. We're here
Speaker 8: to dig into whatever problem you have.
Speaker 7: We're here to try to solve it. We're here to
Speaker 7: try to recoup money for you. In fact, I never
Speaker 7: did pull out Tom's dinger and give it to Dimitri.
Speaker 7: He's over at Tom's house a lot, so he probably
Speaker 7: gets that dinger more than most of us. But here's
Speaker 7: the deal.
Speaker 8: That was a great deal you did on that parking
Speaker 8: deal guy at a ten thousand dollars parking ticket. Once
Speaker 8: you started really digging into it, we got it figured out.
Speaker 8: He owes nothing, No matter what now, he owes nothing.
Speaker 4: Yeah, the landlord who owns that parking lot agreed to
Speaker 4: just wipe the record clean and zero out the man's
Speaker 4: account at the collection agency.
Speaker 8: And I absolutely love it. And that's the kind of
Speaker 8: stuff we do. We've done that. We've helped people on
Speaker 8: C four seventy tickets. We've helped people that their heater's
Speaker 8: not working, their landlord's not getting it fixed. We've helped
Speaker 8: so many people, it's unbelievable. And I always talk about
Speaker 8: our referral list members. Our referral list members are the best.
Speaker 8: It doesn't matter if it's the attorneys, it doesn't matter
Speaker 8: who they are. They're absolutely the best people. They help
Speaker 8: out all the time. In fact, one of them's on
Speaker 8: right now, Nick Ravena, with Gravina Windows. I was talking
Speaker 8: to him during the break this poor lady. He thinks
Speaker 8: it's going to be humidity. I mean, I'm just saying
Speaker 8: how it is. But I'm going to tell you what
Speaker 8: Nick has agreed to do. In fact, he offered it.
Speaker 8: I didn't even ask him, but Danny, Nick's gonna come out,
Speaker 8: even though you live quite a ways out. Nick's going
Speaker 8: to come out and check all the windows and just
Speaker 8: double check that he doesn't think there's any problems on
Speaker 8: installation or humidity and anything like that. And then if
Speaker 8: there is a problem, we're going to have an expert
Speaker 8: on our side when we go to renewal by Anderson.
Speaker 8: Does that sound good to you?
Speaker 2: Yes, thank you.
Speaker 8: You're very welcome, And I want to thank you too
Speaker 8: for Nick for saying you're going to do that, but
Speaker 8: you did have another question for what was it?
Speaker 16: Do you have what type of blinds you have over
Speaker 16: those windows currently?
Speaker 2: I don't have any blinds zero snap.
Speaker 5: I have.
Speaker 16: That curtains, heavy thick ones.
Speaker 5: Yeah. Yeah.
Speaker 16: Sometimes sometimes when you close those at night two on
Speaker 16: really cold days, it kind of blocks some of the
Speaker 16: heat from getting to the interior part of the window.
Speaker 16: So that's where the ice can build up more too,
Speaker 16: because we're kind of blocking heat from the windows actually
Speaker 16: receiving you know, the internal warmth for that not to
Speaker 16: accrue as much.
Speaker 8: So Nick's going to reach out to you a course
Speaker 8: off air and figure out a time next week. And Nick,
Speaker 8: I really do appreciate you going out there. That's why
Speaker 8: we love Gravina windows. This has nothing to do with Gravinas.
Speaker 8: By the way, this is a product installed and sold
Speaker 8: by Renewal by Anderson. Out of curiosity, Nick, I'm not
Speaker 8: saying this is a bad thing. I'm trying not to
Speaker 8: get him confused. But is Renewal by Anderson the one
Speaker 8: that does a lot of like two minute kind of
Speaker 8: in commercials during nine news or late at night is
Speaker 8: at that company. Yes, Okay, I knew I've heard of them,
Speaker 8: and I know we don't get a lot of complaints
Speaker 8: on them that I can that I can remember. I
Speaker 8: just don't think so, at least not for the last
Speaker 8: fifteen plus years. We've definitely had a couple. But I mean,
Speaker 8: I don't remember anything. So Danny, make sure we have
Speaker 8: your phone numbers so Suzanne can give that to Nick.
Speaker 7: And Nick. What I love about you guys?
Speaker 8: And I just did one of your commercials not long ago,
Speaker 8: but man, twenty different lines of windows.
Speaker 7: What's your favorite? I'm going to ask you a crazy question.
Speaker 8: I realize every house is different, but let's say a
Speaker 8: nice mountain house. Let's say a something up in Evergreen,
Speaker 8: that's a nice you know, built within the last twenty years.
Speaker 8: They're looking at remodeling. They want a good window for
Speaker 8: the mountains. What's your favorite?
Speaker 16: You know, most modent houses, you know, usually would interior.
Speaker 16: We would probably go to a clad product. I'm a
Speaker 16: big fan of col these wood Clad product.
Speaker 5: I think they.
Speaker 16: Build them amazing, great warranty, great quality, great craftsmanship. I
Speaker 16: absolutely love that window.
Speaker 8: When we talk about something up in the mountains, does
Speaker 8: altitude matter? In other words, from seven thousand to say,
Speaker 8: I don't know ten thousand feet, would you change that up?
Speaker 8: Or they're pretty much all built for altitude?
Speaker 16: Well, yeah, that's just in the glass. We put a
Speaker 16: capillary tube in it. And some of those even in
Speaker 16: Denver were doing that because of a five thousand foot
Speaker 16: cap and we're just above it. So yeah, it's really
Speaker 16: about the glass, not the product.
Speaker 8: Well, and it's about the company. I mean, you guys
Speaker 8: have been doing this forever when you were growing up
Speaker 8: out of curiosity. We've all heard of Hooty the Owl
Speaker 8: and Gravina, and we've heard the TV commercials, radio ads
Speaker 8: and everything for years when you were a tiny kid
Speaker 8: man like five or six. I assume your grand your
Speaker 8: granddad was running this.
Speaker 16: Yeah, we used to go down to the old Chop
Speaker 16: when all my older great uncles and everybody work together. Yeah.
Speaker 7: Wow, that's kind of cool. Man.
Speaker 8: The heritage, the heritage behind you guys, and I love
Speaker 8: having you, and I love the way you go right
Speaker 8: to it. Thanks again for going out there. Then get
Speaker 8: back with me next week after you take a look
Speaker 8: at it, so we can really try to get her
Speaker 8: help if she needs it, and figure out what the
Speaker 8: deal is.
Speaker 7: Thank you, sir, You're welcome.
Speaker 5: Thank you guys.
Speaker 8: You got it man, I'd love our referral list members.
Speaker 8: All right, we got some lines open three oh three
Speaker 8: seven one three eight two five five Frank Rand, Stephanie Thomas.
Speaker 8: Has it slowed down buying selling? Would you call it
Speaker 8: right now a seller's market or a buyer's market?
Speaker 7: In Denver? Frank Mark, I.
Speaker 9: Think we are transitioning slowly into kind of a balanced market.
Speaker 9: I'll saye this, homes are taken a little longer to sell.
Speaker 9: But tell you what, prices are staying strong. We're sitting
Speaker 9: right around five hundred and seventy five thousand medians, so
Speaker 9: we're not seeing prices go down. We're still seeing the demand.
Speaker 7: There, but it's taken longer to set.
Speaker 9: It's taken longer to sell.
Speaker 7: Me an idea.
Speaker 8: So because six hundred thousand dollars house is like six
Speaker 8: months ago, was selling an average of what oh got
Speaker 8: six months?
Speaker 9: Well over sixty days maybe? And and here's the deal, the
Speaker 9: average or say the meetings around forty five, the average
Speaker 9: is a little over sixty one days.
Speaker 4: Got it?
Speaker 11: Yeah?
Speaker 7: Wow, Stephanie Colorado Springs.
Speaker 10: Yeah, so our median price is at four seventy. But
Speaker 10: you know, our days on market are definitely I think
Speaker 10: long higher. Yeah, And I agree with Frank, I think
Speaker 10: we're a little more balanced. Our inventory still suggests seller's market.
Speaker 10: Interest rates have kind of taken some people, you know,
Speaker 10: and made affordability a little more of a concern, and
Speaker 10: I think those factors are kind of balancing one another out.
Speaker 10: But I look at those current days on market at
Speaker 10: two ways, because if I just look at the reports
Speaker 10: for sold properties, it shows that our average days on
Speaker 10: market were sixty four. But if I pull stats on
Speaker 10: all the actual active properties right now, it's actually at
Speaker 10: ninety seven.
Speaker 7: Oh wow.
Speaker 10: So current days on market for the properties that are
Speaker 10: still active are still, you know, sitting a little bit higher.
Speaker 10: But that's not abnormal in a more balanced market where
Speaker 10: homes take a few months to sell.
Speaker 8: What's a high in the spring. So like, I'm pretty
Speaker 8: because we're on KRDO down there. I'm down at that
Speaker 8: station doing promos and other stuff a lot, so I
Speaker 8: know the area pretty well. If you go down near
Speaker 8: the abroad more, some of those homes are absolutely gorgeous.
Speaker 7: Give me an idea of what the area you've got, You've.
Speaker 10: Got multimillion dollar homes in that area. You've got some
Speaker 10: properties that you.
Speaker 7: Know five I mean, is here five million dollar homes?
Speaker 4: Oh?
Speaker 7: Yeah, absolutely in the in the Broadmore area.
Speaker 8: What's another up and coming area, or not even up
Speaker 8: and coming, what's another high expensive area in the Springs.
Speaker 10: You know, there's some areas in the north side of
Speaker 10: town that are definitely going to get up there a
Speaker 10: little bit, kind of getting close to like the Air
Speaker 10: Force Academy things like that. You've got some higher price properties,
Speaker 10: and then Rod Moore is definitely going to see some
Speaker 10: of those bigger.
Speaker 7: Prices I got.
Speaker 8: The broad More area is just absolutely gorgeous. We go
Speaker 8: to a beer festival up there once a year at
Speaker 8: what is it called Susann's Saying Arnold's or Arnold's the
Speaker 8: Feast at Arnold's. Oh you've been up there with us?
Speaker 15: Yeah?
Speaker 9: I love that area.
Speaker 7: Those homes around that church beautiful. Absolutely what do you think.
Speaker 10: It's one of those areas that's incredibly mixed. So I've
Speaker 10: shown homes out in that area recently, as you know,
Speaker 10: in the four to fifty range, but you've also got
Speaker 10: homes that exceed you know, that's multimillion dollar range. Too,
Speaker 10: so it's kind of a mixed area.
Speaker 8: And then the cheap area that you I wouldn't say
Speaker 8: represent or do too much in, but you do do
Speaker 8: some would be down Pueblo, right, so.
Speaker 10: I will go as far as Pueblo. Really, that Pueblo
Speaker 10: West area I'm pretty familiar with. That's on that north
Speaker 10: side of Pueblo where you've got you know, properties that
Speaker 10: are on acreage, most like half acre acre plus lots.
Speaker 10: So I've done some things down there, so I'm pretty
Speaker 10: familiar with that area too.
Speaker 8: And then Frank's selling in Denver. I'd say the hardest,
Speaker 8: and you guys tell me if I'm wrong, But it's
Speaker 8: got to be hard to move condos just simply because
Speaker 8: of roofs and hoas and all the problems we hear
Speaker 8: on the show all the time with condos. The insurance
Speaker 8: is one that blows my mind. Are they getting really
Speaker 8: hard to sell?
Speaker 5: Or no?
Speaker 9: Boy, Mark, I'll tell you in certain areas, certain areas
Speaker 9: now others we've moved with a little more.
Speaker 8: Now, when you say an area, do you mean an
Speaker 8: area like I'm just giving examples like Castle Rock, or
Speaker 8: do you mean an area like a certain building.
Speaker 9: I would say areas such as parts of Denver that
Speaker 9: I've noticed. And I'm not thinking of the subdivision name
Speaker 9: right now, Mark, but but there's a particular one. It'll
Speaker 9: come to me here in.
Speaker 5: A minute here.
Speaker 9: But basically, they had so much inventory it was it
Speaker 9: was way out of whack. It was like seventy percent acted,
Speaker 9: like maybe twenty five or thirty percent pending. Wow, Yeah,
Speaker 9: that's crazy Heather Gardens, That's what I was.
Speaker 4: Yeah.
Speaker 7: Oh that's massive.
Speaker 9: Oh yeah, that's massive.
Speaker 8: That's isn't that kind of an old folks community? Yeah,
Speaker 8: I think fifty five plus, fifty five plus.
Speaker 7: Man.
Speaker 8: I have been out there basically on assignments so many
Speaker 8: times with issues. It could be any issues, issues with neighbors,
Speaker 8: issues with the HOA, issues with the maintenance guy, mental issues,
Speaker 8: I am selling issues. I've been out there so many times,
Speaker 8: it's crazy. I remember a disclosure issue. Someone sold one
Speaker 8: and we found out I don't know how much longer
Speaker 8: after the sale or the closing went, but the neighbor
Speaker 8: knew for a fact and had video that the unit
Speaker 8: the person called about it was the kid that called
Speaker 8: on behalf of the mother. It flooded well and they
Speaker 8: hid that it flooded on the disclosure. What does it
Speaker 8: say on the disclosure for flooding guys.
Speaker 9: If they've ever had any kind of flooding or moisture problems?
Speaker 7: Yes, or no or I don't know.
Speaker 8: So they checked no if I recall, and it turned
Speaker 8: out it just so happened the neighbor that still lived there.
Speaker 8: There's flow too, and they took video and had all
Speaker 8: the video.
Speaker 9: Oh boy.
Speaker 8: So they went back and eventually there was some kind
Speaker 8: of some money got paid. I don't remember ultimately after
Speaker 8: we got involved, but that was Heather Gardens.
Speaker 9: Yeah, and it's huge. The place is massive, massive mark
Speaker 9: and another thing to watch out where we tell our
Speaker 9: buyers this all the time. If you're buying in a
Speaker 9: property that has HOA, let's check. Let's see what the
Speaker 9: what the letters, the meetings minutes look like. Are there
Speaker 9: any pending lawsuits, any special assessments coming up that can
Speaker 9: make a huge difference.
Speaker 8: And special assessments, folks, that's where they'll kill you. So
Speaker 8: even if the HOA is high. Susanna and I have
Speaker 8: looked at some really nice condos, I mean really nice stuff,
Speaker 8: and there's a couple of things that blowed me away.
Speaker 8: One some of them three thousand a month HOA. Now
Speaker 8: that includes a ton of stuff. I'm gonna say it
Speaker 8: straight up, a ton of stuff. I won't even break
Speaker 8: it down, but a ton of stuff. But the special
Speaker 8: assessment is what I'm terrified. So even if you're willing
Speaker 8: to pay three grand a month just for the HOA,
Speaker 8: and that's not I know, people are out there going
Speaker 8: that's crazy. Now, there's a lot of stuff like that,
Speaker 8: especially like in Miami, in Las Vegas, in just all
Speaker 8: over right here in Denver, in fact, I would say,
Speaker 8: right over here, where.
Speaker 7: Did Tom used to live? Over here?
Speaker 4: Landmark?
Speaker 8: Landmark? Landmark. If you've got a penthouse air it's two
Speaker 8: to three grand, maybe even higher. Now just the HOA fees.
Speaker 8: You know, that includes the garage. It includes a lot
Speaker 8: of stuff. But regardless, even if you can get over that,
Speaker 8: and if you're not going to be there full time,
Speaker 8: it's very hard to get over that. But even if
Speaker 8: you can get over that, the special assessment, if there's
Speaker 8: a big hailstorm, or if you're in Miami and there's
Speaker 8: water damage, some kind of hurricane damage, that special assessment
Speaker 8: could easily be fifty sixty one hundred grand or more.
Speaker 7: Think about that.
Speaker 8: You better be able to afford to live there if
Speaker 8: in any condo, if they hit you with the special assessment,
Speaker 8: and you know the other place they do that, guys's
Speaker 8: time shares. People think, oh, I got a timeshare for
Speaker 8: twelve hundred bucks a year and I can use it
Speaker 8: one week. And you know Mexico, Well, let me tell
Speaker 8: you something. They'll hit you with the special assessment. Who
Speaker 8: do you think rebuilds after a hurricane goes through Cancun?
Speaker 8: You do, They'll hit We have heard from the Thin
Speaker 8: Law group people getting hit with forty thousand dollars assessments.
Speaker 8: Oh yeah, forty and they can go after you for it.
Speaker 8: They can get the judgment lean you take it. It's incredible,
Speaker 8: But special assessments are crazy. Everybody hold tight.
Speaker 7: Shannon looks like he's gonna kill me.
Speaker 8: I just thought of some of the best news I
Speaker 8: have heard, Dmitri. Some of the best news I have
Speaker 8: heard this week. We've heard a lot of cost cutting
Speaker 8: in government. We're gonna get one of our experts on
Speaker 8: our attorney in a second for a different call than
Speaker 8: we have a real estate question. But during the break,
Speaker 8: I just started thinking, you know, you're thinking of doze,
Speaker 8: and we're thinking of people, you know, cutting out all
Speaker 8: the fat and saving taxpayers money and dismantling agencies that
Speaker 8: are just doing nothing but wasteful spending. But there was
Speaker 8: something else done in the past week. An executive order
Speaker 8: that goes beyond beautiful, goes beyond greatness, goes beyond any
Speaker 8: other executive order. We have now returned to plastic straws.
Speaker 8: Thank god. Yeah, is there anybody in this room that
Speaker 8: preferred paper straws?
Speaker 7: Speak up?
Speaker 12: Oh?
Speaker 8: No, or forever hold your tongue. No, anybody, Suzanne.
Speaker 13: You've been complaining about paper straws for many years.
Speaker 8: They are the worst. The first time I ever saw
Speaker 8: them with Starbucks, it started melting in my coffee. Sometimes
Speaker 8: they explode. They say, oh, they're going to kill the fish.
Speaker 8: They're going to kill the fish. No, they don't.
Speaker 7: I agree with Trump. I want to.
Speaker 8: See a plastic straw hurt a great shark. They I
Speaker 8: want to see it happen. I don't even believe it happens.
Speaker 8: I don't. Frank Dran, the real estate man, he's gonna
Speaker 8: want to stay out of this one. But I'll ask you,
Speaker 8: have you ever used a paper straw?
Speaker 7: And liked it.
Speaker 9: Unfortunately, Oh no, I never liked it. Unfortunately, I've used him,
Speaker 9: but yes, I didn't like They're horrible.
Speaker 8: Yeah, and then, and I want to thank Polus one
Speaker 8: more time because generally I think Polish every day when
Speaker 8: I'm doing this show. I'd like to thank you for
Speaker 8: not having plastic bags anymore.
Speaker 7: And I'll tell you.
Speaker 8: Why I want to thank them, because whenever I go
Speaker 8: anywhere else and get a plastic bag, I'm so happy.
Speaker 7: I'm elated.
Speaker 9: It's like, oh my god, they're still here.
Speaker 7: I thought they were wiped off the.
Speaker 8: Face of the planet. But it's just Colorado. We're not
Speaker 8: even around the ocean. That's not going to find its
Speaker 8: way into the ocean. But once again, I don't see
Speaker 8: a big white Haven't any problems, Dimitri.
Speaker 4: Yeah, I think that the outlawing of the plastic bags
Speaker 4: is just deplorable. And the unintended consequence of that, at
Speaker 4: least in my household is I used to use plastic
Speaker 4: shopping bags as a garbage bag, yep, and now I
Speaker 4: actually used regular garbage bags, and they I mean, if
Speaker 4: you just lift the two in each hand, it's horrible.
Speaker 4: It's there's so much more plastic in the garbage bag
Speaker 4: that I have to use.
Speaker 8: Yeah, it's crazy. You're shopping with a hefty bag, is
Speaker 8: basically what you're saying.
Speaker 4: Well, I don't use them for shopping, I understand, I
Speaker 4: use them for garbage. So now every day I'll throw
Speaker 4: away ten times more plastic by weight than I did
Speaker 4: when I used to use the little flimsy king soupers
Speaker 4: shopping bag for garbage. So this is the unintended consequence.
Speaker 7: And it drives me insane.
Speaker 8: I think they pulled in like seven hundred thousand dollars
Speaker 8: in taxes because remember when you buy one now it's
Speaker 8: ten cents or something along those lines. Walmart, of course
Speaker 8: the mac Daddy just said, hey, we're not doing it.
Speaker 8: They now sell for the first time, they have paper bags.
Speaker 8: I've started to see it. But when we go to
Speaker 8: Nebraska Wyoming, I'm so happy. I go, oh, you know
Speaker 8: what I do o Polus to thank you, because I'm
Speaker 8: so related seeing a plastic bag.
Speaker 7: I couldn't be happier.
Speaker 4: It's a relief.
Speaker 7: It is a relief.
Speaker 8: It's like, wow, there is normal places still, So that'll
Speaker 8: be my thanks to Polus.
Speaker 4: It would be nice to bring back the full strength
Speaker 4: flush toilets.
Speaker 8: They did, didn't they? Hey, sisand didn't they didn't. He
Speaker 8: get rid of the the the water restrictions.
Speaker 13: That's for appliances. Now I can get my washer and dryer.
Speaker 7: Yeah, so we've been thinking about getting a new one.
Speaker 8: The bottom line is our old ones work great and
Speaker 8: they have more power. Yeah, we've had so many people
Speaker 8: in the appliance repair business. Goes these new ones, you
Speaker 8: might have to clean your clothes twice.
Speaker 4: Yeah, that's what I end up doing.
Speaker 7: My wash much water.
Speaker 4: Yeah, My washer by default runs twice now, so every
Speaker 4: sort of laundry is actually too. Also, I really missed
Speaker 4: the twenty five cents incandescent light bulbs. I just bought
Speaker 4: some LED light bulbs that were six or seven bucks.
Speaker 8: Okay, first of all, if you're gonna buy light bulbs
Speaker 8: in Colorado, I'm gonna tell everybody this. I wouldn't buy
Speaker 8: a condescent light bulb ever, but I under stand your point.
Speaker 7: They were basically free.
Speaker 8: I don't like them because they burn out, they get hot.
Speaker 8: There's a lot of reasons I don't like them, and
Speaker 8: they do take ten times the power, which ultimately we
Speaker 8: pay for in our house. That's out of our pocket.
Speaker 4: Yeah, but I want it to be my choice, not
Speaker 4: the governments.
Speaker 8: I like that. That's fine. I'm good with TAB. But
Speaker 8: I will say this. When you talked about pricing. The
Speaker 8: best probate place to buy light bulbs in Colorado bar none.
Speaker 8: I'm talking in eight pack of LEDs that have a
Speaker 8: little switch on them that you can literally switch between
Speaker 8: three different brightnesses. Okay, I mean these things are unbelievable.
Speaker 8: Costco like five bucks.
Speaker 4: That's not bad.
Speaker 9: It's dirt cheap.
Speaker 8: Sometimes they'll have the ones without the switches, an eight
Speaker 8: pack or ten pack I forget for three four dollars.
Speaker 4: Oh, that's miraculous.
Speaker 8: It's the only place Sam's Club double, Walmart, triple, Target, quadruple.
Speaker 8: I don't know why Sam. I don't know why Costco.
Speaker 8: They must get a rebate or something somewhere, because they
Speaker 8: seem to be half the price. But I digress. We
Speaker 8: have a real estate question, by the way, really quick,
Speaker 8: who was asking about the bathroom place?
Speaker 7: Susanne was at Thomas? Who the heck was at that was? Well?
Speaker 8: Anyhow, it's renew renew home innovations. They're unbelievable. If you
Speaker 8: want Nick is the owner out there? And what renew
Speaker 8: does is pretty much whatever you want done in your house.
Speaker 8: But what they specialize are in these big, beautiful porcelain
Speaker 8: sheets that will build the most durable shower walls. You
Speaker 8: can imagine, no maintenance whatsoever, no colors, and they can
Speaker 8: transform that old shower into this new shower generally within
Speaker 8: a week. I mean, it's incredible, But it's renew Home Innovations.
Speaker 8: I'm pretty sure it's renew Home Innovations dot com, renew
Speaker 8: Home Innovations dot com or google it. So anyhow, I digress,
Speaker 8: And what is your question? Your real estate question?
Speaker 11: Yeah, I have a offcood cabin up in Perk County,
Speaker 11: about two miles from fair Play, one acre, wooded with plumbing, septic,
Speaker 11: solar pro pane.
Speaker 7: Do you have electric?
Speaker 11: Yeah, it's solar electric.
Speaker 7: But that's it. You're not on a grid. It's purely solar. Yeah,
Speaker 7: what's your question?
Speaker 11: There's electric run up there.
Speaker 7: No, I'm so hold on. That's important to me.
Speaker 8: Ran, I'm asking you if you wanted to connect it
Speaker 8: to the grid, you can, yes, Okay, keep going.
Speaker 11: Okay, I've had it for approximately thirty years and it's
Speaker 11: really nice property. But now there are pretty big expensive
Speaker 11: houses being built around it. I'm trying to sell it.
Speaker 11: I've been using the local real issues up there with
Speaker 11: not a lot of luck. I think it's priced fairly,
Speaker 11: and I wonder I was wondering if I hear a
Speaker 11: lot of advertisements for reallytures down in the Denver area, say,
Speaker 11: might have a recommendation for someone that I could use
Speaker 11: up there, or.
Speaker 7: I get it.
Speaker 8: I love rand I love the question. I'm going to
Speaker 8: let these two Stephanie, Thomas and Frank kind of soak
Speaker 8: on that.
Speaker 7: We'll take a break.
Speaker 8: I promise you'll be up first, and then Tim has
Speaker 8: got a comment as well. Everybody hold tight, I gotta
Speaker 8: take this break. I apologize.
Speaker 7: Three O three seven one three A two five five.
Speaker 8: Hey, don't forget YouTube dot com type in Troubleshooter network.
Speaker 8: There's a lot going on behind the How would you
Speaker 8: describe it, Shannon, how would you describe the YouTube part?
Speaker 8: I mean, it's definitely a show within itself. But if
Speaker 8: you had to, as our friend from many years back,
Speaker 8: would say, give it a name, we would you give you.
Speaker 13: The hood inappropriate?
Speaker 8: Oh well, that's maybe possibly one. It's a different way
Speaker 8: of listening though. We love helping people. We love recouping money,
Speaker 8: but let's face it, we also like having some fun
Speaker 8: and entertainment. And I really do want to thank everybody
Speaker 8: that's in with us today, Stephanie Thomason, Frank Duran, and
Speaker 8: I want to go back to this caller. But before
Speaker 8: I go back to this caller, K and H Windows
Speaker 8: dot Com. These guys have the most beautiful siding entry doors.
Speaker 8: They're at the home show this weekend. In fact, this
Speaker 8: is a pretty cool deal if you want to get
Speaker 8: a free quote on doors, windows, anything they do. If
Speaker 8: you want to get a free quote, they'll give you
Speaker 8: free home show tickets and you can go there and
Speaker 8: meet them and get a free in house quote.
Speaker 7: It's a really good deal.
Speaker 8: Those tickets are twenty how much of those tickets now,
Speaker 8: anybody know? Twenty thirty bucks whatever? They are free tickets
Speaker 8: up to four, so a family of four. But all
Speaker 8: you have to do is get a quote from them.
Speaker 8: And they've been around since nineteen sixty eight, and we've
Speaker 8: been talking about them since the eighties. I at leach
Speaker 8: Tom has so honestly, you want a great company that
Speaker 8: can come out and give you a bid, They're not
Speaker 8: gonna twist your arm. They're going to tell you about
Speaker 8: all the products Kwindows dot com, K Windows dot Com.
Speaker 8: Now we're going to go back to our caller. He's
Speaker 8: got a place where did he say? Park County?
Speaker 7: Guys? Was that where he said? Said?
Speaker 10: Close to Fairplay?
Speaker 7: Hey, Rand, you're close to Fairplay? Right?
Speaker 11: Yeah, about two miles out.
Speaker 7: But how long has it been? How long has it
Speaker 7: been for sale up there?
Speaker 11: Two seasons?
Speaker 7: Oh my god. So here's the problem. Your realtor's not
Speaker 7: good or it?
Speaker 8: Has he wanted let me ask you this, honestly, has
Speaker 8: he wanted to lower or she wanted to lower the
Speaker 8: price and you don't want to do that?
Speaker 11: No, I have lowered the price.
Speaker 8: So his question is can basically your question was, I
Speaker 8: don't know. If you were referring to one of our folks,
Speaker 8: they would tell you, of course, at no cost, who
Speaker 8: they would use if they were in Park. But neither
Speaker 8: of them are going to go up there or fair Play.
Speaker 8: I'm sorry, Yeah, both of them have. Yeah, so both
Speaker 8: of them, and I'm going to give you the numbers
Speaker 8: they're going to referral. Stephan, you'll give your referral up there.
Speaker 8: But on a more important note, I love what you
Speaker 8: brought up, Frank, really quick when something and Stephanie, both
Speaker 8: of you chime in. But I know this because Frank,
Speaker 8: you sold our house in Castle Rock, I don't know,
Speaker 8: ten years ago, whatever it's been. You actually set the
Speaker 8: price lesson every other one in the neighborhood. You know,
Speaker 8: we had track homes. They're all the same my model
Speaker 8: everywhere else for sale. And it wasn't Clark Farms. That
Speaker 8: was our house in Parker, Red Hawk, our house in
Speaker 8: Red Hawk, our model you know, was selling. I don't
Speaker 8: even remember five hundred thousand, six hundred, whatever it is.
Speaker 8: Numbers don't matter. But you placed it less than all
Speaker 8: the other ones for sale. And I was like, what
Speaker 8: are you crazy?
Speaker 9: Frank?
Speaker 7: What are you doing to me? I want to make
Speaker 7: money on this house. What do you got going?
Speaker 8: But when you were said and done, and listen to
Speaker 8: this rant, when you were said and done, I made more,
Speaker 8: or you made me more than any other model sold
Speaker 8: for So that secret sauce, Stephanie, do you price stuff
Speaker 8: that same way?
Speaker 10: Yes, we definitely look at those comps and kind of
Speaker 10: price according to that. But I do want to chime
Speaker 10: in about one thing. He did say, if that's okay. Yeah, please,
Speaker 10: So I do sell in the mountains, and the mountains
Speaker 10: have been selling a lot slower so before I wouldn't
Speaker 10: be so quick to say maybe the agent wasn't doing.
Speaker 7: What it is seasons too long.
Speaker 10: Not necessarily. There are some sial their specialized property.
Speaker 7: He's not on the grid, right, so there are some.
Speaker 10: Specialized properties up there. But the mountains have definitely seen
Speaker 10: a lot, you know, slower selling times than something sucks, right,
Speaker 10: absolutely so, So I just want to say that.
Speaker 11: So Frank, would I have another question?
Speaker 7: Go ahead, go ahead, Ran, you call go ahead.
Speaker 11: One of the real chures because this house is only
Speaker 11: used by a large like a populi. Yeah, that's big,
Speaker 11: I said. Well, I couldn't purchaser could not get a
Speaker 11: loan because it only has one source of heat inside
Speaker 11: the cattle.
Speaker 8: Well, okay, hold on, I'm just going to put you.
Speaker 8: I got to put you on a hold because I'm
Speaker 8: going to keep you up. We're going to get you help, Ran.
Speaker 8: But what you're saying is not correct. Now listen, you
Speaker 8: might not be able to get in certain kinds of loans.
Speaker 8: I acknowledge that you might not be able to get
Speaker 8: what like you guys helped me out of VH. What
Speaker 8: is it the veterans a VA loan You're definitely not
Speaker 8: going to be able to get. You're not going to
Speaker 8: be able to get a typical loan to buy your property.
Speaker 8: I would agree, wouldn't you guys agree? That doesn't mean
Speaker 8: people can't get a loan to buy your property. They
Speaker 8: get a signature loan, they could borrow from somebody else,
Speaker 8: they could pay cash. So yes, that just does exactly
Speaker 8: what Stephanie said. It brings up. It brings up more
Speaker 8: obstacles to get by selling your property. But I would
Speaker 8: think his properties not being I got to take this.
Speaker 8: But I'm going to tell you what I think 's
Speaker 8: problem is, and I'm gonna ask both of you, and
Speaker 8: then we'll go to break Frank. When you put my
Speaker 8: house up for sale in three days, in three days,
Speaker 8: we had one hundred thousand people walk through it virtually
Speaker 8: with the matter horn, the matter horn three d walk
Speaker 8: through one hundred thousand people in three days walk through
Speaker 8: my house, I would bet there is no marketing whatsoever
Speaker 8: being done on your house but MLS. But hold on,
Speaker 8: you know, rand I simply don't see it anywhere. We
Speaker 8: can't find the address you gave us sixty three Ski Dadler.
Speaker 8: So what I'm gonna have is you're gonna leave your
Speaker 8: information for Suzanne, and Stephanie's going to reach out to
Speaker 8: you and she's basically going to give you an idea
Speaker 8: down there. But here's it. I don't think it's being
Speaker 8: I simply do. You can't even find tax records on it,
Speaker 8: can you, guys. So we're gonna see what we can
Speaker 8: find out rand. But the bottom line is, I don't
Speaker 8: think it's being marketed right. When these two here in
Speaker 8: studio with me, Frank Durand and Stephanie Thomas, they market
Speaker 8: your home through Facebook, through MLS, through Zillow, through realturn
Speaker 8: dot com. It's more than just an MLS listing. You
Speaker 8: know what, if you're selling a two million dollar property,
Speaker 8: you're gonna go to Facebook and you're gonna use You're
Speaker 8: gonna use all the tools out there. You're gonna send
Speaker 8: advertisements for that house to people that can afford to
Speaker 8: buy that house. And I don't think yours is being
Speaker 8: done right, Tim, real quick? What about paper straws? Quick quick?
Speaker 14: Oh?
Speaker 8: Never, No, nope, nothing from Tim. He held for a
Speaker 8: half hour to hang up at the last second. Three
Speaker 8: oh three seven one three A two five five three
Speaker 8: oh three Martino, we'll talk to you tomorrow.