Speaker 1: Yeah, ripped up.
Speaker 2: News didn't need advice, so you don't have come running.
Speaker 3: Just as fast as we can.
Speaker 2: Shooter's gonna help coming.
Speaker 4: Man Dix is the Troubleshooter Show.
Speaker 5: No, Tom Martino, Hi Tom Martino here, welcome to the show.
Speaker 6: What is going on in your life?
Speaker 5: We are here to help you solve problems, to answer
Speaker 5: questions taking place, make your life just a little easier.
Speaker 6: And we have a lot happening here. We have a car.
Speaker 5: Day today and I'm waiting for those guys at the studio.
Speaker 1: You get on zoom and I'll bring them up.
Speaker 6: We can't get on zoom.
Speaker 1: We don't have a.
Speaker 7: Camera, sir, Oh what part of we don't have a camera?
Speaker 7: Do you not understand me? We should have one over
Speaker 7: the weekend.
Speaker 6: But I want you to we'll test it with yours.
Speaker 5: Then you were walking around, you were getting a really
Speaker 5: good picture.
Speaker 1: But you can't do that right now. That's okay, that's
Speaker 1: fine anyway.
Speaker 5: Three oh three seven one three talk seven one three
Speaker 5: eight two five five. We have in the studio today
Speaker 5: show Kevin Calkin, Rod Dreer.
Speaker 6: Bob Perry. Bob Perry is the leasing guy.
Speaker 5: We've been talking about a lot about leasing Lately, Rod
Speaker 5: and Perry are both with JFR Cars Rod and Bob,
Speaker 5: and then Kevin is with Sheridan Autotech.
Speaker 1: Kevin, right off.
Speaker 5: The bat, I have a text for you, and by
Speaker 5: the way, you can text me. I want to remind
Speaker 5: you seven four seven fifty two eighty seven four seven
Speaker 5: nine nine nine fifty two eighty and I might leave
Speaker 5: early today. I got a I was invited to a
Speaker 5: Venezuela and Smorgasbord bring your own cat, and uh, I
Speaker 5: think it's cool. So also, uh, they're going to uh
Speaker 5: be it's going to be held at an apartment complay
Speaker 5: that they took over, so it should be a good evening.
Speaker 5: We're going to commandeer the apartment complex and eat the pets.
Speaker 5: Do you want to join us? Guys three oh three
Speaker 5: seven one three talk? You can also call three oh
Speaker 5: three Martino three oh three six two seven eight four
Speaker 5: six six.
Speaker 1: Okay, So.
Speaker 6: Let's let's get you this question.
Speaker 5: Will Sheridan Auto Tech, You said they do a pre
Speaker 5: buy inspection for one hundred and twenty bucks and it's
Speaker 5: pretty thorough. Can I just bring any car in for
Speaker 5: that inspection? Or does it is that only for cars
Speaker 5: I'm thinking about I don't know why they're asking that,
Speaker 5: but I would imagine you would you would do that
Speaker 5: inspection for any car, Is that right?
Speaker 8: Yeah?
Speaker 9: Absolutely, you know, and some cars will do that inspection
Speaker 9: with other services for not charge. But if it's just
Speaker 9: a one off, you know, pre sale, that's why we
Speaker 9: charged the one twenty.
Speaker 6: Okay, so basically one twenty they can do it.
Speaker 1: But what will you do free? What exactly do to
Speaker 1: do free?
Speaker 9: It's very similar. It may not quite go into that
Speaker 9: much depth because we're looking for body damage, frame damage,
Speaker 9: and unknowns in a car because of people don't have
Speaker 9: any history, so it is a little more extensive with
Speaker 9: a pre purchase than it would be, say with an
Speaker 9: oil Chaine or something where somebody's had the car for
Speaker 9: three years they have a little history on it.
Speaker 1: Okay, let's talk to Paul.
Speaker 5: He wants to talk about Corwin to Toyota in Colorado Springs.
Speaker 5: He has a twenty twenty Toyota tundra. Hey man, what's happening.
Speaker 5: What's going on?
Speaker 3: Oh?
Speaker 8: Not much sure, I'd made it off the mountain safe,
Speaker 8: so that's a good thing.
Speaker 5: Let's talk about your tundra. What's happening well, and for the.
Speaker 8: And one year, I had it towed twice because of
Speaker 8: loose bolts that came undone on the front end of
Speaker 8: my tundra yesterday.
Speaker 6: I was in wait, wait, wait, wait, what came up?
Speaker 1: What came undone?
Speaker 8: Okay?
Speaker 1: Bolts just just that hold?
Speaker 8: What that hold the uh the brake line to the
Speaker 8: front driver's side, caliper.
Speaker 1: Okay, So are these bolts that hold?
Speaker 5: Are they like clamps the bolts that hold the clamps
Speaker 5: that hold the lines?
Speaker 1: Guys? What is he?
Speaker 6: What is he talking about?
Speaker 1: Kevin?
Speaker 9: Well, I don't know if the actual caliber bolts or
Speaker 9: the break host bolts that's you know, the hose wouldn't
Speaker 9: because the hose wouldn't. How would you even know that
Speaker 9: that's loose? I don't understand.
Speaker 8: Yes, because it wiggle loose and it's cracked off at
Speaker 8: the fitting at the caliber and.
Speaker 1: So hold on. So these lines are held up by clamps,
Speaker 1: Kevin right?
Speaker 9: Yes, correct. There's one small bolt with a clamp typically
Speaker 9: up on the control arm.
Speaker 5: And that bolt came out so the clamp, so the
Speaker 5: clamp gave way. There was no support, so it vibrated
Speaker 5: and cracked.
Speaker 9: I have never seen a road.
Speaker 8: We're going through washboards, you know, doing what a ton
Speaker 8: you we're supposed to do.
Speaker 6: Wow, well that's just lack of maintenance.
Speaker 1: I don't know what else.
Speaker 9: I mean, was there a lift kid or anything on this?
Speaker 9: Is it modified?
Speaker 8: No, it's totally stock.
Speaker 1: I mean, so who are you? What are you? What
Speaker 1: is your issue today?
Speaker 5: So that's just under the category stuff happens break?
Speaker 1: Yeah, who are you going to blame for?
Speaker 10: This?
Speaker 11: Man?
Speaker 1: Who are you gonna blame for?
Speaker 9: He said? It was the second time this has happened.
Speaker 5: I thought it's a twenty twenty truck, right exactly? Okay,
Speaker 5: the first time it happened. The first time it happened happened.
Speaker 5: Oh my god, I'm gonna say, who put it back
Speaker 5: on the first time it happened.
Speaker 6: The dealerships, okay, and then it happened again.
Speaker 8: The pads were replaced on that in twenty twenty two
Speaker 8: by the dealership when I bought the truck. And the
Speaker 8: other problem was the other side the ball joint.
Speaker 1: Paul, are you saying basically, listen?
Speaker 5: Are you saying basically when you go over washboard rows
Speaker 5: and go off roading and do your thing, no bolts
Speaker 5: should come loose?
Speaker 6: Is that basically your premise?
Speaker 8: Yeah, if it's put on properly at the dealership, What
Speaker 8: am I supposed to check them every time I go
Speaker 8: off road?
Speaker 12: No?
Speaker 9: I agree with him. They shouldn't come loose. They're designed
Speaker 9: to do that.
Speaker 8: Especially or two.
Speaker 1: But what I mean is is that how can that
Speaker 1: be there? What did they do wrong? Kevin? What did
Speaker 1: they do wrong? That a clamp?
Speaker 6: We're talking about a hose clamp, for lack of a
Speaker 6: better word.
Speaker 9: But it's it's very secure and I've never had one
Speaker 9: come off in my thirty years. I don't know what
Speaker 9: they're doing. I've never seen one loose.
Speaker 6: A break line clamp.
Speaker 5: Okay, so maybe the holes worn out and they should
Speaker 5: have drilled a new hole.
Speaker 9: Or the bolt or something they could have done right.
Speaker 1: In the frame anyway, right head, can't you just drill
Speaker 1: a new one?
Speaker 9: You can oversize it, yeah, sure, or just.
Speaker 5: Drill or drill one alongside it. What difference does it make?
Speaker 5: I'm sure there's room to drill another hole.
Speaker 8: But that's not the first problem I've had with this
Speaker 8: truck with Corwyn. The first problem I had was the
Speaker 8: bolt for the ball joint worked loose on the passenger
Speaker 8: side tired.
Speaker 1: When did you buy beer?
Speaker 8: Pardon?
Speaker 1: I when did you buy it?
Speaker 8: I bought it in January twenty twenty two.
Speaker 5: Okay, here's the asking. And I know people are saying
Speaker 5: let them finish lemon. It doesn't matter. You're saying you're
Speaker 5: having multiple problems. Have you thought about taking it somewhere else?
Speaker 5: Why bring it back there?
Speaker 8: Well? I had my first service already paid for for
Speaker 8: the oil change. And after the oil change is when
Speaker 8: the ball joint, nut and cotter pin came up apart.
Speaker 8: Have you ever seen that an a tire collapse while
Speaker 8: you're driving it?
Speaker 1: keV Not?
Speaker 9: I mean I've seen a ball joint fail, but not
Speaker 9: the bolt come loose.
Speaker 1: No.
Speaker 8: Yeah, the cotter pin came loose and the uh.
Speaker 9: I don't need to ask. Somebody had to be playing
Speaker 9: with that because that doesn't just happen.
Speaker 8: Yeah, and I never will. All the service that has
Speaker 8: been done on that truck has been done at Corwin.
Speaker 8: He was bought you at Corwin. I bought it certified
Speaker 8: to used to Corwen. I got all Let meet the records.
Speaker 8: You know who is touching that with?
Speaker 1: What they say? What do they say?
Speaker 9: Man?
Speaker 8: Corwin?
Speaker 1: Yeah?
Speaker 8: Well they said, these things are like parttacts. They just happened.
Speaker 6: Well, just take it somewhere. I don't understand. What do
Speaker 6: you want?
Speaker 5: Actually I should ask that because I agree with your frustration.
Speaker 5: But now move on. No, just don't take it back there.
Speaker 5: I mean, what were you hoping? We'd say, are you
Speaker 5: looking for anything? That's what I'm getting at. Are you
Speaker 5: looking for anything from Corwin?
Speaker 1: Right now?
Speaker 8: I know I'm not going to get anything from Corwin
Speaker 8: because I've already in corporate Toyo to corporate and they
Speaker 8: kind of blew me off.
Speaker 1: But what do you What did you want? Paul?
Speaker 5: You're complaining about the service at Corwin because you're saying
Speaker 5: they do sloppy work and therefore things came loose.
Speaker 1: I get that. So what therefore what I always I
Speaker 1: always say, finish the sentence. Car Win Toyota.
Speaker 5: Does a lousy job on service and a few things
Speaker 5: came loose.
Speaker 8: Therefore, therefore what watch it? Once you go to Corwan
Speaker 8: you better check their work. Okay?
Speaker 5: In fact, I would say, therefore don't go to Corwin.
Speaker 1: How about that?
Speaker 8: One? Won't go back there? Yeah, replaced the break by myself.
Speaker 8: But when you take the car in and you paid
Speaker 8: top dollar to have these services done, and less than
Speaker 8: a year later, months later and things cut the come apart.
Speaker 8: Both's come undone.
Speaker 1: I would be upset to I would be upset too.
Speaker 5: And I don't blame you. I don't blame you one bit.
Speaker 5: I just now now you're telling me, okay, you you
Speaker 5: are pissed off at him. You just wanted to let
Speaker 5: people know. This is like an on air review.
Speaker 1: I get it. Did you put a review online?
Speaker 8: By the way, I went to a corporate and told
Speaker 8: them about it.
Speaker 5: No, no, but why don't you go online Yelp? Why
Speaker 5: don't you go on Yelp and Google and put on
Speaker 5: bad reviews?
Speaker 8: I went to the Tundra Facebook website and told them
Speaker 8: about it. I don't know where else to go. You
Speaker 8: got any suggestions where I can go?
Speaker 5: Google reviews, Google reviews, Yelp reviews, and trust Pilot.
Speaker 1: Those three people read those.
Speaker 8: That's all I can do. Get just frustrated, and I'm
Speaker 8: thank you for talking to me.
Speaker 5: No, no, I don't blame you for being frustrated. I
Speaker 5: wasn't sure what there was what we could do about it.
Speaker 5: Thank goodness, you didn't have any serious damages. But Kevin,
Speaker 5: just weigh in on this basically, and Mark, wait, just
Speaker 5: quickly weigh in on this.
Speaker 6: What do you think about the call and about what
Speaker 6: he's saying.
Speaker 9: Well, I think it's very abnormal for those components to
Speaker 9: come loose. That's not common at all.
Speaker 7: Well, when he said washboards, I mean there are so
Speaker 7: many levels of that. There's certain times year our neighborhood
Speaker 7: is horrible, and I can't imagine if I did eighty
Speaker 7: ninety miles an hour on these washboards for you know,
Speaker 7: thirty forty fifty miles at anything on any of my
Speaker 7: vehicles would still be there. So I don't know what
Speaker 7: he's doing with the vehicle.
Speaker 8: Baby, I just take it off road fishing sometimes.
Speaker 6: Okay, so normal stuff. You're not like a big way.
Speaker 8: But within within a year, I have a tire collapse
Speaker 8: and I have a break line come undone because boths
Speaker 8: are not in there.
Speaker 5: Now, I get it, I get it, I get it. Yeah,
Speaker 5: I guess I would be a little upset to and
Speaker 5: I would never go back there. So I think you're
Speaker 5: doing I think you're doing the right thing by getting
Speaker 5: the word out. I would put up reviews and then
Speaker 5: just don't go back there. I mean, that's the bottom line.
Speaker 5: Three all three seven one three talk seven one three
Speaker 5: eight two five five.
Speaker 6: By the way, we got a lot more to talk about.
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Speaker 5: oh three nine two zero sixteen twenty two. Hi, Tom Martino,
Speaker 5: your troubleshooter three oh three seven to one three talk
Speaker 5: three oh three seven one three eight.
Speaker 1: Two five five. Okay, So, uh let's.
Speaker 6: Continue here, and we have a number of.
Speaker 5: People on the phone that we have some texts, but
Speaker 5: get your calls in at three h three Martino three
Speaker 5: or three six two seventy eight four six six or
Speaker 5: three oh three seven to one three talk. Rachel wants
Speaker 5: to talk about windows and not on the computer. She
Speaker 5: has a window installation issue at home.
Speaker 1: Hey, Rachel, what is going on? Rachel Ollo?
Speaker 13: I contracted with a company called True Blue, and they
Speaker 13: hired a subcontractor named Josh Cook to install our windows
Speaker 13: last year.
Speaker 5: And you know, is he an independent contractor Josh Blue?
Speaker 13: Josh Cook is?
Speaker 1: Yeah, Cook?
Speaker 5: I mean sorry, Josh Cook. Okay, And so what's going on?
Speaker 13: Two of the windows came from the warehouse the wrong size,
Speaker 13: so he said he would reorder them, and then a
Speaker 13: few months later when they came they were still the
Speaker 13: wrong size. So he apologized again and said he would
Speaker 13: reorder them. In the meantime. True Blue paid him.
Speaker 3: I confirmed with them he was paid in.
Speaker 13: Full, and he told me to reach out to him
Speaker 13: again in the summer, like July.
Speaker 5: Did you have a salesperson at true Did you have
Speaker 5: a salesperson at True Blue? Oh?
Speaker 13: I'm in contact with them.
Speaker 6: They just sounds like a True Blue problem to be
Speaker 6: quite honest.
Speaker 5: Yeah, I wanted to ask you. I wanted to ask
Speaker 5: you who came to your home and sold you the windows?
Speaker 5: Or who did you talk to to buy the window?
Speaker 5: Who did you write the check to?
Speaker 13: So I paid? So true Blue was paid. They paid
Speaker 13: Josh Cook and for two months.
Speaker 5: But your contract is with your contract is with True Blue.
Speaker 1: With True Blue.
Speaker 5: And during the installation from Josh Cook, even though it
Speaker 5: was being done you know by him, it was through
Speaker 5: True Blue he noticed that something was wrong and had
Speaker 5: to correct it right well.
Speaker 13: He had ordered the correct size windows, but somehow between
Speaker 13: the company and the warehouse the wrong size team.
Speaker 1: Okay, it is true Blue.
Speaker 5: Then True Blue is not the one who measured for
Speaker 5: your windows. They sent out Josh Cook. Okay, so how
Speaker 5: do you buy them? I don't understand. How do you
Speaker 5: buy them from True Blue when Josh is the one
Speaker 5: that came and measured them. Tell me the exact sequence
Speaker 5: from the very beginning.
Speaker 1: Who did you call first?
Speaker 13: Well, true Blue they don't have a window person, so
Speaker 13: they caught subcontract.
Speaker 5: For what I'm asking Rachel, who did you call first?
Speaker 13: True Blue is the one who.
Speaker 3: Hired Josh Cook.
Speaker 5: I'm asking you again, who did you contact first?
Speaker 13: I guess I don't understand the question.
Speaker 5: Okay, Well, you wanted windows one day and you said, gee,
Speaker 5: I want windows.
Speaker 6: Okay, who did you call or who did you email?
Speaker 1: Or who did you contact?
Speaker 13: I was getting several things done with True Blue, so
Speaker 13: everything went through true Blue, okay.
Speaker 5: And True Blue said we'll have a guy come out here,
Speaker 5: and Josh came out, and Josh came.
Speaker 6: Out and measured and ordered them. Is that correct?
Speaker 13: Correct? And then Josh disappeared?
Speaker 1: Got it?
Speaker 3: Two months?
Speaker 13: He's ghosting me.
Speaker 1: He's got what other things did you?
Speaker 6: What other things did True Blue do for you?
Speaker 13: We had a couple of things. It's kind of at
Speaker 13: the stage i'd have.
Speaker 1: To like know what I'm asking. Did they did they go? Well?
Speaker 3: No, no, he did not.
Speaker 5: Listen Rachel Mark, Mark hit it. Mark nailed it. Mark
Speaker 5: nailed it in the first thirty seconds of.
Speaker 1: This phone call.
Speaker 5: It is not that independent contractor you have a contract
Speaker 5: with True Blue. If they sent out Josh Cook to you,
Speaker 5: they're responsible for every single thing he did unless you
Speaker 5: signed a separate contract with Josh Cook.
Speaker 13: Did you I did not sign a separate contract.
Speaker 5: Okay, then it's not Josh Cook. And the fact that
Speaker 5: you can't find him. That is your problem. True Blue
Speaker 5: needs to send someone else out and make it right.
Speaker 5: The windows that were wrong, did he install them anyway
Speaker 5: or did he say I have to wait?
Speaker 13: He apologized that they were wrong, and he sent them
Speaker 13: back to the factory because you can't install How.
Speaker 5: Many of the windows were installed that you bought? How
Speaker 5: many did you buy? And how many were installed?
Speaker 13: Oh, I'd have to count. There were quite a few.
Speaker 6: Okay, fine, how many were wrong?
Speaker 8: Then?
Speaker 6: How many are you waiting on? Basically, let's just.
Speaker 13: It's been just two windows since last November.
Speaker 5: Okay, all right, so let's talk about this. What is
Speaker 5: True Blue doing about it?
Speaker 13: They also tried for the past months to contact us.
Speaker 1: Well, true Blue is the problem either did.
Speaker 6: You pay your in full for these yet?
Speaker 13: Yes, it's been paid for in full.
Speaker 5: Okay, true Blue owes you these windows. True Blue needs
Speaker 5: to go after there, and so you got to say
Speaker 5: on them. So so tell me what tell me what
Speaker 5: your what are they doing for you? And what did
Speaker 5: they tell you they're doing. When you say to True Blue,
Speaker 5: what are you doing?
Speaker 6: What do they says?
Speaker 13: Communication? We were going to come up with a plan B.
Speaker 13: If we can't find Josh, and my suggestion is to
Speaker 13: find a window company and that True Blue would pay
Speaker 13: for those two windows.
Speaker 10: I just feel how about how about this?
Speaker 1: How about this? Why don't they just take care of
Speaker 1: it for you?
Speaker 13: Well, they don't have a window.
Speaker 5: Person, So why did you go through them? If they
Speaker 5: didn't have a window person, why did you go Why
Speaker 5: didn't you call like k and Ash Home Solutions or
Speaker 5: or somebody on the referral? Lis, Why did you go
Speaker 5: with a company that did not have a window person.
Speaker 5: I don't care what they're doing for you. It's kind
Speaker 5: of like a plumber's at your house and you say
Speaker 5: I want to have a garage built. Well, yeah, okay,
Speaker 5: I'll send someone. I mean that sounds like what it is.
Speaker 5: It just I don't understand the.
Speaker 13: Reasoning because they were the umbrella company that said that
Speaker 13: they could they could have people do abcd Okay, gotcha
Speaker 13: at the.
Speaker 5: Time, right, we need to okay, K do you want
Speaker 5: us to do you want us to call? Do you
Speaker 5: want us to call them for you? Because True Blue
Speaker 5: sounds like they suck right now? That's what they sound like.
Speaker 13: Oh. I think that if I get a quote for
Speaker 13: the two windows, that they will pay for them. I
Speaker 13: just I guess I feel really bad about this.
Speaker 1: Now, what do you mean the two windows?
Speaker 5: Do you have to find the same windows or do
Speaker 5: you have to find different windows?
Speaker 13: I think it's impossible to find the same windows because
Speaker 13: every windows company is going to have like their windows
Speaker 13: that they were.
Speaker 5: Well, what I'm asking is what company did Josh order
Speaker 5: them from?
Speaker 13: Oh that's cordially, what are.
Speaker 1: You just getting here?
Speaker 6: Just get your money back from these fools and move on.
Speaker 7: Go to Gravinis, go to K and H, go to
Speaker 7: someone that'll actually show up and put the damn windows in.
Speaker 6: Turn, me loose on these clowns.
Speaker 7: Let me call them right now and figure out why
Speaker 7: they took your money.
Speaker 6: And they're trying to blame some guy they hired exactly
Speaker 6: Mark exactly.
Speaker 1: They want it both ways.
Speaker 7: I don't know why you have any feelings of warmth
Speaker 7: towards these people.
Speaker 6: They you know what they're they're Rachel.
Speaker 5: You don't even know you're getting scribed by these people.
Speaker 13: Oh I guess not. I'm just feeling so bad that
Speaker 13: I was ghosted for two months and I don't even
Speaker 13: understand why.
Speaker 5: But ghosted by who You're sitting in a warehouse ghosted
Speaker 5: by who?
Speaker 1: Denver ghosted by who. No, you're being ghosted by true Blue.
Speaker 5: You know what, Unless you can point to the right
Speaker 5: bad guy, I'm not I'm not handling it.
Speaker 1: Mark. If you want to handle it, just make sure.
Speaker 1: Well what do you mean?
Speaker 10: Ah?
Speaker 1: I mean I can't help that you like the people
Speaker 1: ripping you off. I can't help that.
Speaker 6: We got more coming up.
Speaker 5: Go with a sure thing Denver's rufer Excel roofing dot com.
Speaker 5: You don't pay a cent until you're content. Time for
Speaker 5: an insurance check up free, no obligation. In comparison, call
Speaker 5: Compass Insurance paying too much your coverage at dozens of
Speaker 5: insurance companies find out now three oh three seven seven
Speaker 5: one help. You'll think you're his only customer when you
Speaker 5: choose Frank Durand the real estate Man dot com to
Speaker 5: list your home with Remax Alliance three oh three nine
Speaker 5: two zero sixteen twenty two. Hi, Tom Martino, your troubleshooter
Speaker 5: three O three seven one three talk three O three
Speaker 5: seven one three eight two five five. All right, let's
Speaker 5: talk Matt. What's happening, Matt, Matt, what's going on in?
Speaker 11: Yeah?
Speaker 6: What's happening?
Speaker 5: Yeah?
Speaker 6: Oh good all right, see Matt say, I didn't even
Speaker 6: hear him.
Speaker 5: Matt he had an issue with the showroom, garage floors,
Speaker 5: wear and tear or something. But I haven't talked to
Speaker 5: him because he hung up on himself. No, and that
Speaker 5: previous woman did she hang up? We wanted to help
Speaker 5: her with that.
Speaker 7: I really can call over there if she's listening, honest
Speaker 7: to God, will help you out. What we're trying to
Speaker 7: explain to you, though, is you don't you shouldn't care
Speaker 7: about a subcontractor. If I go to home Depot, for example,
Speaker 7: and buy windows, they use subcontractors, but I pay home
Speaker 7: Depot like you paid Blue True or whoever the hell
Speaker 7: it was the problem. You're you're just blaming the wrong person,
Speaker 7: and there's nothing the Independent it's going to do.
Speaker 6: I mean, it's not you.
Speaker 1: Just quit pointing your finger at him.
Speaker 7: Yeah, I'll be happy to call You're absolutely right, Mark,
Speaker 7: absolutely right. I wonder why, though in her mind she
Speaker 7: keeps going back Hyar, he's a bad guy, but who cares?
Speaker 5: I know, well, I think she just has some affinity
Speaker 5: to the general and feels that at just if she
Speaker 5: can just get this subcontractor to tell her where the
Speaker 5: windows are, But where is the subcontractor? They're the ones
Speaker 5: that found this guy? Come on, man, so did they
Speaker 5: just like look them up somewhere? Where did they find them?
Speaker 1: See Mark?
Speaker 6: That's what you should ask them.
Speaker 5: So please, if you're listening, don't be angry at me
Speaker 5: and post something on next door that I don't help you.
Speaker 5: You know, people get so upset when I don't help them,
Speaker 5: and they assume that it's something we just have against them,
Speaker 5: I mean, or or that we have some affinity to
Speaker 5: the contract.
Speaker 7: And why and better yet, why did they pay this
Speaker 7: subcontractor in full before the windows even showed up? I
Speaker 7: mean that's kind of crazy. It's insane, the whole thing,
Speaker 7: the whole thing.
Speaker 5: Okay, So Matt Man, what's happening, Matt, Yes, sir, good morning.
Speaker 6: Good morning, Matt. What's going on?
Speaker 14: I had a company come out last a year ago,
Speaker 14: the past June and put on a uh covering on
Speaker 14: my patio.
Speaker 1: And who's the company.
Speaker 14: It's Showroom Garage Floors.
Speaker 5: It's called showroom Garage floors. And they and they did
Speaker 5: patio covers.
Speaker 9: Uh they do?
Speaker 8: They do a patio a POxy.
Speaker 5: Oh when you said a covering, I'm sorry, not like
Speaker 5: a not like a ceiling. You said, so okay, they
Speaker 5: put the garage word.
Speaker 6: They coated your patio, got it?
Speaker 9: Yes, sir, okay?
Speaker 14: And uh this last April, this past April, I noticed
Speaker 14: that it was wearing.
Speaker 10: Off in a couple of spots.
Speaker 1: That's weird.
Speaker 7: Yeah, you didn't call the right people. Tell them who
Speaker 7: to call well Lak garage. But I still don't under
Speaker 7: Elait garage floors, ELITEGF dot com. I mean, unless the
Speaker 7: prep really sucked, I don't understand.
Speaker 6: How is it peals? I don't get it?
Speaker 5: Is it well Mark? What happens? It's the prep because
Speaker 5: it does peel. It starts peeling.
Speaker 6: Off like they didn't sand it properly or.
Speaker 1: Like yes, that's right, it peels off like a skin.
Speaker 6: And once it starts, it's terrible.
Speaker 5: Now is that what it's doing is appeeling, bubbling, chipping?
Speaker 1: What's it doing? Fading?
Speaker 6: What's it doing?
Speaker 3: None of the above?
Speaker 14: What it's it's doing. It's like it was put down
Speaker 14: too thin and the it's just wearing off in the
Speaker 14: concrete is.
Speaker 1: Starting to show through it where it's just wearing Wow.
Speaker 14: And I I have tried to contact the company. I
Speaker 14: contacted him in April.
Speaker 1: He said, what kind of warranty? Did you get?
Speaker 9: A lifetime?
Speaker 3: Ah?
Speaker 6: What's the name of the company?
Speaker 9: Man?
Speaker 8: Short room?
Speaker 14: Garage floors out a Parker.
Speaker 7: Let's call him, Kelly. I'll pull the number up. Let's
Speaker 7: let's not play around to day.
Speaker 6: Let's call him. Let's see if he has another side to.
Speaker 7: The story, and if not, let's figure out when he
Speaker 7: can get out there and fix his lifetime warranty.
Speaker 12: He won't answer, that's my problem, he might.
Speaker 5: Answer, Oswall, how's he going to get work? If he
Speaker 5: doesn't answer, how'd you find the guy?
Speaker 14: Just from my neighbor who had it done and they
Speaker 14: have had no issues with it?
Speaker 10: Mark?
Speaker 3: Uh?
Speaker 1: Mark? Will you just continue here? I got to move.
Speaker 1: I gotta go somewhere real quick. Thank you? Yeah, go ahead?
Speaker 9: All right?
Speaker 1: Three us.
Speaker 14: That's him for like the last three weeks. I've called
Speaker 14: him every day and he's never returned a call. I
Speaker 14: finally got a hold of him last Monday.
Speaker 6: What was different about last Monday? Why do you finally answer?
Speaker 8: I don't know, I.
Speaker 14: Don't I don't know if you didn't recognize the.
Speaker 7: Number or so, you think he's just making sure not
Speaker 7: to answer when you call.
Speaker 14: Yeah, because he told me on what I got a
Speaker 14: discutching dog.
Speaker 8: I will be back on Wednesday and we'll be out
Speaker 8: there to correct it.
Speaker 14: And I've called him every day since last Wednesday, so
Speaker 14: a week and a half.
Speaker 7: Hey, I want to make sure I'm looking at the
Speaker 7: right people. Though, hold on here, you're saying they're in
Speaker 7: Parker or are they so they're in the Pinery?
Speaker 1: Is that right? I don't know.
Speaker 8: The website just says Parker.
Speaker 14: The phone verse should be a nine nine nine.
Speaker 6: Okay, stop, don't say it.
Speaker 7: I don't want people calling it until I try so, Kelly,
Speaker 7: I'm gonna put this in there. What's the guy's name, Chris.
Speaker 7: I'm putting Chris's number probably in the wrong place. Please
Speaker 7: move it wherever you want, Kelly, but give him a
Speaker 7: call right now. Let's see if we can get Chris
Speaker 7: on with showroom garage floors in Parker, Colorado and the Pinery,
Speaker 7: and let's take a quick break. We'll be back and
Speaker 7: let's see if we can get him. Let's get his
Speaker 7: side of the story. Let's figure out why his lifetime
Speaker 7: warranty appears, at least according to this caller, to be
Speaker 7: null invoid.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance. Pay too much your coverage? He had
Speaker 5: dozens of insurance companies find out now three all three
Speaker 5: seven to seven to one.
Speaker 1: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three all three nine two zero
Speaker 5: sixteen twenty two.
Speaker 6: All right, folks, three oh three seven one three eight
Speaker 6: two five five.
Speaker 7: Let's get to business. Listen, here's the deal you've been
Speaker 7: ripped off. Taking advantage of This show is for you,
Speaker 7: and I mean it. You got to pass the number
Speaker 7: on to your your friends, your family. If you're listening
Speaker 7: right now, maybe you're sick and tired of some contractor
Speaker 7: that's been treating you like crap. Maybe you've got a
Speaker 7: landlord that's trying to just basically pull the wool over
Speaker 7: your eyes and increase your rent. And let me tell
Speaker 7: you something, with the new rules in Colorado, they can't
Speaker 7: just do that all the time. So any problem you have,
Speaker 7: I don't care if it's a bad dentist. This is
Speaker 7: a show for you. Over three hundred million dollars. Sometimes
Speaker 7: we got to get back to basics. Listen, three hundred
Speaker 7: million dollars cash, merchandise exchanges, refunds directly due to this show,
Speaker 7: and we don't charge a dime. We love helping people
Speaker 7: and that's what we do. Three zero three, Martino, I
Speaker 7: got some open lines right now. Three oh three seven
Speaker 7: one three eight two five five. Hey, Kelly, did you
Speaker 7: call this company? Showroom, garage floors. I can't hear a
Speaker 7: word you're saying. Oh, she's on the phone. I'm sorry.
Speaker 7: We'll go back to that in a second. Meanwhile, listen,
Speaker 7: I'm not going to go back to that call until
Speaker 7: I hear from Kelly. But here's the deal, Kevin Culkin,
Speaker 7: what is going on automotive these days?
Speaker 9: Man?
Speaker 1: I mean, is it busy? Slow?
Speaker 9: Now?
Speaker 6: We've been busy August. Back when I was in it seemed.
Speaker 1: To be good.
Speaker 9: August is always good.
Speaker 1: Yeah, it is always good. What's your worst one?
Speaker 9: Well, it depends on the weather. If we have a
Speaker 9: really mild September October, it can it can really quiet down.
Speaker 6: Yeah, are you still doing tires?
Speaker 9: Not so much? No, No, you got to do a lot.
Speaker 6: Of tires to make some volume tires.
Speaker 9: It's a volume and it's some of the big players
Speaker 9: they do, so that's a good job. I don't want
Speaker 9: to try to compete with.
Speaker 7: Them, you know, I don't think. I told people today.
Speaker 7: We have Bob Perry and he's with Rod Greer Jfar Cars.
Speaker 7: But Bob does something, he's an expert in something. We
Speaker 7: get a lot of questions about people say, should I
Speaker 7: lease a vehicle? Should I buy a vehicle? What's the difference.
Speaker 7: A lot of people don't even understand what a lease is.
Speaker 7: To be quite honest, A lot of people make payments
Speaker 7: on their car and don't realize if they own it.
Speaker 7: You know, well, they don't technically own it. The bank does.
Speaker 7: But they don't know if they're leasing or if they
Speaker 7: actually bought in or paying for the car over time.
Speaker 6: I mean, that's just the way it is.
Speaker 7: Bob, is leasing a good thing or does it all
Speaker 7: come down to this?
Speaker 1: It depends.
Speaker 15: Uh, well, I would say right now leasing probably makes
Speaker 15: more sense than it ever has. You know, the concept
Speaker 15: of leasing someone's taking a gamble in the future value
Speaker 15: of the car.
Speaker 7: Yeah, you're paying for You're paying for the time you
Speaker 7: use in the car, right.
Speaker 15: And so someone is gambling on the future value of
Speaker 15: that car. If they're willing to do that, you should
Speaker 15: let them. You have all the upside potential without the
Speaker 15: downside risks. So you know, you fulfill your lease, you
Speaker 15: go through the thirty six months, you're not over on miles,
Speaker 15: you don't have excessive wear and tear. If the car's
Speaker 15: not worth residual value, you give it back to them.
Speaker 15: If it's worth residual.
Speaker 9: Value or more, you may buy it.
Speaker 1: You can trade it.
Speaker 6: You have options, all right, So here's what we're.
Speaker 9: Going to do.
Speaker 7: You got any questions on leasing whatsoever? And one I'm
Speaker 7: going to bring up next hour. A lot of people
Speaker 7: start getting scammed when it's time to turn it in,
Speaker 7: especially if they've been on a five year lease and
Speaker 7: they got the car a little pre COVID or first
Speaker 7: year of COVID. They go to turn it back in
Speaker 7: and instead of paying the one dollar or whatever the
Speaker 7: buyout happens to be, depending on how the lease was structured.
Speaker 7: I mean, these companies try to screw them. Either they
Speaker 7: try to charge of money, charge of money to actually
Speaker 7: buy the vehicle, like eight nine hundred, one thousand dollars,
Speaker 7: or they simply lie to them on the value of
Speaker 7: the vehicle.
Speaker 1: Would you agree with that? Not really?
Speaker 15: So the least contract has a fixed buyout number of
Speaker 15: the day they signed the contract. They have to abide
Speaker 15: by that. So there were dealers no times that were
Speaker 15: charging their dealer.
Speaker 7: Hand had those calls probably once a week for about
Speaker 7: a year towards the tail end of COVID, where people
Speaker 7: would go for their buyout whatever's on the contract, and
Speaker 7: the dealer would say, the paperwork costs one thousand dollars
Speaker 7: to do. And I'll tell you one AutoNation was one
Speaker 7: of them. Phil Long was one of them. They all
Speaker 7: were doing it at one point. I mean it was crazy, man.
Speaker 7: They were coming up, how much can you charge for docs?
Speaker 7: Let's say the buyouts ten thousand dollars. Let's say that's
Speaker 7: the buyout, And they say, okay, that's fine, mister major.
Speaker 7: But in order for us to do that paperwork for you,
Speaker 7: we charge one thousand dollars.
Speaker 1: Okay. Again, they used to do that. They can't do
Speaker 1: that anymore. Oh they can't.
Speaker 9: No, I mean again, your buyout.
Speaker 15: Well, I mean I was on a conversation without you
Speaker 15: a few years ago and went through that about you know,
Speaker 15: dealer handling fees a fee for this, and that's not
Speaker 15: in their contract. So to the less e it's their
Speaker 15: buy out. Anybody else pays it off. They can charge
Speaker 15: your fees, and the dealer pays it off, they can
Speaker 15: charge fees.
Speaker 7: Can someone go directly to whoever they leased it from?
Speaker 6: In other words, if it was an Audi like you
Speaker 6: were talking about.
Speaker 7: Can they go Can they bypass that dealer they bought
Speaker 7: it from and go to any other dealer? Can they
Speaker 7: go directly to whatever Audi's lender is, I assume like
Speaker 7: AUDI Financial.
Speaker 6: I mean, what's the best way to handle it?
Speaker 1: So it depends on the lenders.
Speaker 15: Some of them are not licensed to sell a car
Speaker 15: in Colorado, so they'll refer you to one of their dealers.
Speaker 7: And you're saying a dealer can no longer charge Okay,
Speaker 7: how about if that dealer is not the one that
Speaker 7: sold it to you, you just show up at a
Speaker 7: different dealer. Doesn't matter because the contracts without it.
Speaker 1: Why would they do it?
Speaker 15: Why would a deal they go through that they thought
Speaker 15: they could?
Speaker 1: And people would pay it.
Speaker 7: No, no, no, what I'm saying is now now that
Speaker 7: you're not supposed to be doing that. Why if I
Speaker 7: own phill long Ford and someone was turning in a
Speaker 7: Ford that they bought it somewhere else, why would I
Speaker 7: even want to do paperwork and put my time into
Speaker 7: it for free?
Speaker 6: What's the benefit to me as a dealer?
Speaker 15: Well, there is none, I mean except that they can
Speaker 15: try and sell you maybe a nervous contract, which is
Speaker 15: like an extended warranty I got you forget financing that
Speaker 15: type of thing.
Speaker 7: That's it's pretty interesting. I never thought a lease would
Speaker 7: be right for me, and I'll tell you why. Well,
Speaker 7: there's one reason, and one reason only. I have no
Speaker 7: idea how many miles I'm going to put on it.
Speaker 7: I mean, I've got one car right now we probably
Speaker 7: put on thirty thousand a year, and I've got another
Speaker 7: car we probably put on five thousand miles a year,
Speaker 7: and then another car we put on probably seven hundred
Speaker 7: miles a year. So I mean, I just wouldn't even know,
Speaker 7: and I didn't plan it that way. It's just the
Speaker 7: way it ended up. Okay, everybody, hold on, Chad's got
Speaker 7: an issue with a photo radar ticket. I'm going to
Speaker 7: pin Kelly down to see if she talked to showroom
Speaker 7: gridge floors. This guy had a lifetime guarantee on his flooring.
Speaker 7: He decides he doesn't want to answer the phone when
Speaker 7: Matt calls anymore.
Speaker 6: To get warranty work that in a lot more after.
Speaker 5: This, Go with a sure thing Denver's Best Roofer Excel
Speaker 5: Roofing dot com.
Speaker 1: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two.
Speaker 2: Ripped News. You need advice so you don't.
Speaker 1: Have run as fast as we can.
Speaker 2: Shooter's gonna help.
Speaker 16: Come.
Speaker 4: This is the Troubleshooter Show. No Tom Martinez, Welcome, Welcome
Speaker 4: to the show.
Speaker 6: The only show of it's kind.
Speaker 7: We're here to solve problems, answer questions, take complaints.
Speaker 6: Our goal in lives to make your life a little
Speaker 6: bit better.
Speaker 7: You've been ripped off or taking advantage of, or just
Speaker 7: have a question for one of our experts on referral
Speaker 7: list dot com.
Speaker 6: And of course it's car Day.
Speaker 7: We love when people that are into cars or have
Speaker 7: car questions chime in. We can talk leases, we can
Speaker 7: talk new cars, use cars, fixing cars, we can talk
Speaker 7: anything about cars.
Speaker 6: Three zero three seven to one, three eight two five five.
Speaker 7: Now during the break, I have to ask everybody this
Speaker 7: now because Kevin irritated me.
Speaker 6: Kevin Call can share it.
Speaker 7: In auto tech good friend been in many times, Ridgreer,
Speaker 7: good FRIENDJFR cars dot com and then his buddy Bob Perry.
Speaker 6: First time I'm meeting Bob today. Is a leasing expert.
Speaker 7: That helps out Now, Bob real quick. So you do
Speaker 7: a lot of leases or set up deals for JFR.
Speaker 15: I mean yeah, mostly my customers, but I help everybody
Speaker 15: with them.
Speaker 1: I understand leasing.
Speaker 7: So you just you're you're the leasing expert. Yeah, that's
Speaker 7: very cool. So I don't know if you guys know this.
Speaker 7: We were talking about Costco. A lot of people don't
Speaker 7: know about costco travel and costcotravel dot com. If you
Speaker 7: have a Costco card is unbelievable pricing. Suzanna and I
Speaker 7: have used it numerous times. You can rent cars from there.
Speaker 7: You can get just a hotel, just an airline, you
Speaker 7: can get.
Speaker 1: A cruise, you name it.
Speaker 7: It's a travel agency. And we started talking about Costco
Speaker 7: and returns. In fact, who said the eight year old mattress?
Speaker 1: Who was that? Bob?
Speaker 7: So you had a friend that returned a mattress years
Speaker 7: later to costa.
Speaker 1: Eight year old mattress and they took it back, and
Speaker 1: they took.
Speaker 6: It back, and that's what they do.
Speaker 7: Unless it's like an appliance or small appliance, Costco will
Speaker 7: take anything back. Then we started talking about and everybody
Speaker 7: knows the hot dog deal. It's a buck fifty. You
Speaker 7: get that almost foot long hot dog or whatever it is.
Speaker 7: It's delicious yet quarter pounder. And then you get a
Speaker 7: coke or whatever drink you want. You can't beat out
Speaker 7: a buck fifty. And then the pizza pizzas maybe a
Speaker 7: couple bucks.
Speaker 9: Delicious slice pizza either or.
Speaker 6: You get a whole pizza for a round ten bucks.
Speaker 17: Yep.
Speaker 7: But then we started talking no, you went off the edge.
Speaker 7: Costco did something that irritated the hell out of me.
Speaker 7: Probably about three months ago they started putting the best
Speaker 7: chickens in the world in a plastic bag instead of
Speaker 7: that nice, beautiful plastic container with the sea through lids
Speaker 7: so you could see the beautiful bird under there and
Speaker 7: the skin all glistening, and the juices and it was
Speaker 7: just the most beautiful chicken masterpiece ever. Now now they
Speaker 7: basically put it in a ziplock that you can't see through.
Speaker 7: You don't even know what you're getting anymore. And I
Speaker 7: think the chicken tastes different. I don't like it in
Speaker 7: a bag at all.
Speaker 6: And Kevin's like, gosh, stell a chicken.
Speaker 1: Chicken is a chicken.
Speaker 9: You can see through the bag, and it's less plastic.
Speaker 1: What do you mean?
Speaker 6: Okay, how about when it spills onto your cars?
Speaker 9: The plastic thing pops off when it's.
Speaker 6: In your No, it doesn't. I never had that problem ever. Everybody,
Speaker 6: everybody out.
Speaker 7: There knows the Costco chicken was way better, way better
Speaker 7: in the plastic container. I don't care who you are, Bride,
Speaker 7: what do you think, Oh, don't lie, don't lie.
Speaker 9: You know, have nothing to do with this.
Speaker 1: What are you talking about?
Speaker 9: He's talking about tears me four ninety nine for the ticking.
Speaker 9: Put anything you want? You don't know, you can't.
Speaker 7: Didn't you like it better in the plastic container? Why
Speaker 7: are you crying? Why the hell are you crying?
Speaker 18: Well, you know, my dad always says, whether it's dark
Speaker 18: meat or white meat, it's all just chicken.
Speaker 9: And you take that however you want.
Speaker 1: Check?
Speaker 7: Okay, would you rather okay? Would you rather eat a chicken?
Speaker 1: Here? Here's a good example.
Speaker 7: Okay, would you rather eat a chicken off of a
Speaker 7: plate or off of a sidewalk?
Speaker 6: That's probably a better You.
Speaker 19: Don't like it when Costco or anybody changes anything, that's
Speaker 19: your problem.
Speaker 9: What if they gave you a twenty five cent discount
Speaker 9: with that'd make you happy?
Speaker 7: Well, no time, big plastic container bag, I go the
Speaker 7: other way. I'm actually willing to spend an extra quarter
Speaker 7: to keep the big plastic How do you think of that?
Speaker 9: That surprised me? Your yes, I didn't think there? Shit
Speaker 9: it all right?
Speaker 7: Three O three seven one three A two five five.
Speaker 7: Hey Chad, what's going on with this photo? Radar man?
Speaker 17: Hey Mark, thanks for taking my call, real.
Speaker 7: Quick, Chad, real real quick. On the chicken container? Would
Speaker 7: you rather have. Would you rather eat a Costco chicken
Speaker 7: that came in a beautiful, just beautiful container with a
Speaker 7: see through lid on top that none of the juices
Speaker 7: would come out and you can see that skin, it
Speaker 7: looks all delicious and just the whole thing. Or would
Speaker 7: you rather have like an old bird in a bag?
Speaker 3: Well?
Speaker 17: I didn't really have an opinion until you started describing
Speaker 17: the glistening skin, And now I'm with you one hundred percent.
Speaker 7: Thank you, Thank you, Chad. What's going on with this
Speaker 7: photo radar ticket? Where was it from?
Speaker 1: Uh Ton of Morrison?
Speaker 17: And just you know, start out, I don't really have
Speaker 17: an issue necessarily with photo radar tickets to begin with.
Speaker 17: I do, that's cool, But the I don't really like
Speaker 17: the way the Colorado law is written.
Speaker 8: I guess the law when.
Speaker 17: I'm researching this doesn't require like photo ID for proof
Speaker 17: of who is driving, and so they tend they send
Speaker 17: the ticket just to the registered owner. Yeah, and in
Speaker 17: my case, the vehicle in question here is registered to
Speaker 17: both my wife and I, So I don't even really
Speaker 17: understand how they meet preponderance evidence here.
Speaker 7: It doesn't even matter because what you have right there
Speaker 7: is a warning I'm not looking at it, but you
Speaker 7: never took service on this, have you?
Speaker 17: No, that's correct, But I am going to go in
Speaker 17: and contact it because I don't like the principle of it.
Speaker 7: Well, but even even listen to what I'm going to
Speaker 7: say here, the fact, if you haven't had service.
Speaker 6: Yet, I don't know what you would do with it.
Speaker 7: I'm not going to say who, but somebody that's talking
Speaker 7: right now has probably had twenty of them from Greenwood
Speaker 7: Village over the years, and every single one of them
Speaker 7: ended up in the trash can. And I never got
Speaker 7: served on any of them. Now, if they actually personally
Speaker 7: served me on one, or possibly by registered mail, and
Speaker 7: someone in my household signed for it, then I would
Speaker 7: show up to court and contest it with the court date.
Speaker 6: What you have right now, and I'd like to.
Speaker 7: See a copy of it, is most likely nothing more
Speaker 7: than a please pay us this amount. There's nothing to
Speaker 7: enforce it. There's no judge, there's no jury, there's no
Speaker 7: anything but a please pay this right now.
Speaker 1: Does that make sense?
Speaker 3: Oh? It makes total sense.
Speaker 17: And I think the law even says that they can't
Speaker 17: send you to collections until you're personally served. So I
Speaker 17: understand that.
Speaker 7: My point is I don't think they're going to personally
Speaker 7: serve you either. Yeah, so I wouldn't know you anything
Speaker 7: unless if you got served. Now, for everybody out there listening, though,
Speaker 7: there's there's that's we're talking about a photo radar ticket
Speaker 7: in Morrison.
Speaker 6: There's some places.
Speaker 7: I'm not sure if Denver's doing it now where you
Speaker 7: might be able to get service by mail.
Speaker 6: And then the other thing.
Speaker 7: Don't forget if you're on like E four seventy or
Speaker 7: I seventy and crossover the double lines, that's a completely
Speaker 7: different deal. They don't have to serve you on those.
Speaker 7: They can make your life miserable. But we're talking about
Speaker 7: a photo radar ticket in Morrison right now.
Speaker 9: Yeah.
Speaker 17: Well, well, my specific question I guess on this is
Speaker 17: I do plan on contesting it, just because I mean,
Speaker 17: the forty bucks, I don't really care about one way
Speaker 17: or the other.
Speaker 7: But why contest it if you don't have to contest it.
Speaker 6: I'm not understanding you.
Speaker 17: Because I don't like the principle of the law, because
Speaker 17: they what the law says is that I mean that
Speaker 17: they may ask you to prove that you weren't driving,
Speaker 17: rather than the other onund and I guess I have
Speaker 17: a question about that. Is that even here?
Speaker 7: Here's what I'd like to do, Kelly or Shannon Tell Kelly,
Speaker 7: I'd like to get Joela's er on.
Speaker 1: Hold on.
Speaker 7: I want to get one of our criminal defense attorneys on.
Speaker 7: I want to make sure some of the rules haven't changed.
Speaker 7: But what I really want to get through to you, Chad,
Speaker 7: and I could be wrong. That's why we're going to
Speaker 7: get an attorney on. But if it's the same way
Speaker 7: it was a year ago that ticket for Morrison, I
Speaker 7: personally and this isn't legal advice by any means, but
Speaker 7: we're gonna get legal advice. I'd toss it in the trash.
Speaker 7: I don't think it's worth the paper it's printed on.
Speaker 7: I don't think they can do a damn thing about
Speaker 7: that ticket, unless if they personally serve you, which that
Speaker 7: would cost him more than what the hell the ticket
Speaker 7: would be at full price. That's why it never happens.
Speaker 7: But hold on, I want to put you on hold.
Speaker 7: We're gonna get Joseph A. LA's era up.
Speaker 1: Plus.
Speaker 7: Mike has a comment on the photo Radar ticket. Wayne's
Speaker 7: got a problem with insurance. One line open three zero
Speaker 7: three Martino.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three all three seven
Speaker 5: to seven to one.
Speaker 1: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three all three nine two zero
Speaker 5: sixteen twenty two.
Speaker 7: All right, folks, three oh three seven one three eight
Speaker 7: two five five, you've been ripped off for taking advantage
Speaker 7: of we have one line open. I want to get
Speaker 7: right back to this. It's a very interesting question photo Radar.
Speaker 7: I've got Joe Lazara and I'm going to bring Joe
Speaker 7: up Joseph criminal defense attorney. And it's not like he's
Speaker 7: going to do traffic tickets. Look, man, this guy's a
Speaker 7: real deal. If you find yourself with the DUI, you
Speaker 7: find yourself in trouble. Maybe could be anything domestic violence, assault,
Speaker 7: Maybe you get into a bar fight, maybe you were accused,
Speaker 7: maybe you're innocent, It doesn't matter. You want Joe as
Speaker 7: there as simple as that. You got to have someone
Speaker 7: to talk to you. So I got him up as
Speaker 7: our expert. But Joe, I want to ask you about
Speaker 7: something about photo radar. Right now, I realize if you're
Speaker 7: on C four seventy and you cross over into the
Speaker 7: express lanes, they have new rules for that where pretty much,
Speaker 7: if you want to be able to reregister your car,
Speaker 7: you're basically in trouble. You're gonna end up paying the ticket,
Speaker 7: most likely one way or another.
Speaker 1: Would you agree with that?
Speaker 20: Don't pay right when you get that notice or within
Speaker 20: that acceptable range.
Speaker 1: They double it.
Speaker 7: They double it. That's right, And they kind of carved
Speaker 7: out certain rules.
Speaker 1: For that.
Speaker 8: Exactly.
Speaker 6: And it was tricky as hell. Let's put it like
Speaker 6: it is.
Speaker 7: The state of Colorado did something that I think's tricky
Speaker 7: as hell.
Speaker 8: But whatever, I've already got one.
Speaker 1: You did that so funny. Did you pay it?
Speaker 7: As an attorney, if anybody could fight it, it would
Speaker 7: be you. Did you pay it?
Speaker 8: I did.
Speaker 20: I looked into it and then it was legit as like,
Speaker 20: it is just not worth my time.
Speaker 9: I just sent him the.
Speaker 7: Check exactly, and like you said, if you don't, if
Speaker 7: you don't follow the rules, what's amazing is it's statutory.
Speaker 7: They actually passed laws over exactly.
Speaker 6: What we're talking about. They went that far on this.
Speaker 7: So if you do fight it, unlike other things which
Speaker 7: I found, Joe, you're pretty much guilty until you prove
Speaker 7: yourself innocent, unlike pretty much anything else.
Speaker 6: Is that a good way to sum it up?
Speaker 8: Exactly?
Speaker 1: I think that's perfect now now.
Speaker 7: But what we're talking about right now, and I'm going
Speaker 7: to bring chat up, he got a photo radar ticket
Speaker 7: in Morrison. Now the last time, I'm not gonna say
Speaker 7: last time, Suzanne got a photo radar ticket, she balled
Speaker 7: it up and talked, lost it in the trash from Centennial.
Speaker 7: She was never served, nor in person, nor by registered mail,
Speaker 7: never served, and nothing ever became of it for years
Speaker 7: and years. What now, I'm not asking necessarily, how does
Speaker 7: it work with a photo radar ticket in most jurisdictions, now, Joe?
Speaker 20: Exactly, if if you don't pay the fine, they have
Speaker 20: to personally serve you, are they going to go to
Speaker 20: that effort? Denver May They'll charge an additional fee for
Speaker 20: personal service. You'll then have a coord date in which
Speaker 20: to appear. But a lot of the jurisdictions are just
Speaker 20: simply hoping.
Speaker 9: That you pay.
Speaker 7: They're not going to out, they're not gonna put the
Speaker 7: money out there to try to personally serve us a
Speaker 7: bottom line.
Speaker 8: Exactly, it's that becomes and then and then.
Speaker 1: So and then.
Speaker 7: Here's what I was trying to explain to Chad, and
Speaker 7: I think you're doing a little better better of it.
Speaker 7: I told him if it was me, I just throw
Speaker 7: it in the trash, like we talked about. But I
Speaker 7: think if he tries to contest it, and I'm sure
Speaker 7: there's some way on that notice to say, hey, if
Speaker 7: you didn't.
Speaker 6: Do it, call here.
Speaker 7: I think all that does is put them on the radar,
Speaker 7: meaning then they might come serve them.
Speaker 6: What do you think about that.
Speaker 20: I think that's more likely, absolutely, because now they're doing
Speaker 20: more work, they're looking at your case specifically, versus the
Speaker 20: hundreds that they write every single day.
Speaker 7: Chad, All I'm saying to me it's basically a phishing
Speaker 7: scheme by the town of Morrison or Centennial. And I
Speaker 7: know all these people out there listening are like, you
Speaker 7: need to shut up here. No, I'm telling you how
Speaker 7: it is man. First of all, I don't think it's constitutional,
Speaker 7: but that's a whole different argument. I don't think a
Speaker 7: camera can show up and testify against you. So I
Speaker 7: don't feel bad for these communities trying to rip off
Speaker 7: their own people. But Chad, do you have any questions
Speaker 7: for our attorney?
Speaker 17: Well, I do, and I agree with everything you're saying.
Speaker 17: I mean, this is more about the principle to me.
Speaker 6: Because the law, you're going to principle yourself right into
Speaker 6: paying that ticket. But keep going.
Speaker 17: Well, maybe that's fine, it says I'm looking at the
Speaker 17: Colorado State website here, the state and local governments may
Speaker 17: not require that a registered owner of the vehicle disclose
Speaker 17: the identity of the driver of the vehicle, but registered
Speaker 17: vehicle owners may be required to submit evidence that the
Speaker 17: owner was not the driver at the time of the
Speaker 17: alleged violation. Like that sounds you have to prove yourself innocent,
Speaker 17: not the other way around. So I mean, I just
Speaker 17: have an issue with that principally. Now, in this case, specifically,
Speaker 17: the car is registered to both.
Speaker 11: My wife and I.
Speaker 1: Both my wife and.
Speaker 17: I drive it, and so they don't have a picture
Speaker 17: of who the driver is.
Speaker 1: So I don't.
Speaker 17: I mean, am I going to be in a situation
Speaker 17: I go and contest this where I just say, look,
Speaker 17: I don't know who was driving.
Speaker 6: Prove it, you know, Joe, any thoughts on that, Yeah,
Speaker 6: that photo should depict who the driver is?
Speaker 20: Is that male female should get spacial features?
Speaker 8: It doesn't.
Speaker 7: You can contest that you have a defense then, but
Speaker 7: why would you go through all these headaches of having
Speaker 7: to show up in court in front of a judge
Speaker 7: and some camera expert that operates photo radar or whatever
Speaker 7: to say that when you can simply throw it in
Speaker 7: the trash.
Speaker 17: Well, it's like I said, it's the principle of the thing.
Speaker 17: If they want to go through the process, and I've got.
Speaker 13: Some time on my hands, guess what they can go.
Speaker 17: Through the process. They want to bring in a photo
Speaker 17: radar expert.
Speaker 1: I gever, But I get it. The law.
Speaker 17: Here's the thing is the law says that they don't
Speaker 17: have according to Morrison, that they don't The law doesn't
Speaker 17: require them to have photoproof of who the driver is.
Speaker 7: Yeah, and that, Chad, I get you. Listen, man, you're right.
Speaker 7: I'm not going to argue you're not right, and principle,
Speaker 7: you're right. But what I have to tell you is
Speaker 7: I don't understand what you're trying to do with this point.
Speaker 7: To me, it makes zero sense. I understand you want
Speaker 7: to stand up for it and all that stuff. It
Speaker 7: would be like if I wrote you a letter. Let's
Speaker 7: forget it's Morrison. I wrote you a letter. Hey, Chad,
Speaker 7: it's Mark Major. You owe me three hundred dollars. Just
Speaker 7: out of the blue, you open it up. What are
Speaker 7: you going to do for the principle of the matter,
Speaker 7: are you're going to try to defend yourself that you
Speaker 7: don't owe me three hundred dollars. If you don't, let's
Speaker 7: say you never heard of me before, never saw me.
Speaker 7: You open up a letter that says, hey, you owe.
Speaker 6: Three hundred dollars.
Speaker 7: Why would you even engage? There's no purpose. I do
Speaker 7: appreciate the call, Joe. I want to ask you something though,
Speaker 7: man I saw over the last holiday. I think it
Speaker 7: was state patroller, maybe Douglas County was setting up Those
Speaker 7: checkpoints are checkpoints to the letter of.
Speaker 1: The law in Colorado.
Speaker 7: Are DUI checkpoints perfectly legal?
Speaker 21: They are.
Speaker 20: There's a whole bunch of different requirements that be S
Speaker 20: eight or the police department has to meet before they're
Speaker 20: deemed legal. As long as they provide that and follow
Speaker 20: the cross their keys and dot their eyes, they're perfectly legal.
Speaker 8: And they do.
Speaker 7: Let me give you a scenario that someone asked me about.
Speaker 7: Let's say I twenty five. If you exit Lincoln, or
Speaker 7: if you exit wherever, I don't care where it is,
Speaker 7: you exit, and they have a checkpoint set up close
Speaker 7: to their I mean, I don't even know where they
Speaker 7: set these up. Honestly, I don't think I've ever seen
Speaker 7: an active checkpoint except on the news, but wherever they
Speaker 7: set it up. If someone's driving up to the checkpoint
Speaker 7: and they turn around, does that give probable cause in
Speaker 7: and of itself for one of the cops to hop
Speaker 7: in the car and come pull you over.
Speaker 20: They have to provide notice for you to avoid the checkpoint.
Speaker 7: Oh wait a minute, Wait a minute, So they have
Speaker 7: to actually announce checkpoint coming up.
Speaker 20: Yeah, there has to be something that notifies you that
Speaker 20: there's a checkpoint, let's say on Parker and Lincoln, so
Speaker 20: you can avoid that by getting off on the exit
Speaker 20: above that, or.
Speaker 7: So when I asked you the initial question, that's a
Speaker 7: perfect example of one of the things they have to
Speaker 7: do to make a checkpoint are legal, right.
Speaker 20: They have to provide notice, they have to provide an opportunity,
Speaker 20: you know what, avoid the checkpoint.
Speaker 7: That's kind of crazy because, okay, you know, I'm a
Speaker 7: realist here. If someone had maybe a beer or two
Speaker 7: a dinner and they see it, they might just get
Speaker 7: nervous and avoid the checkpoint. But somebody that's just hammered
Speaker 7: out of their mind that shouldn't even be near a car,
Speaker 7: let alone driving a car, might not even realize that.
Speaker 6: Sign was there to avoid the check point, right.
Speaker 10: Right exactly, Driver to the checkpoint.
Speaker 7: All right, So let me ask you another question while
Speaker 7: I have you. I love throwing this stuff at you.
Speaker 7: So you get pulled over and I don't care if
Speaker 7: you've been drinking or not, but the cop asks you
Speaker 7: have you been drinking? Or even a cop going, do
Speaker 7: you know how fast you are going?
Speaker 1: Now?
Speaker 7: I know that one's a trick because then all of
Speaker 7: a sudden you're admitting to speeding. But let's actually say,
Speaker 7: if they pull you over and then they ask you
Speaker 7: have you been drinking today? Do you have to answer?
Speaker 7: Can you lie?
Speaker 6: Should you tell the truth?
Speaker 7: I mean I realize everything's a little different, But how
Speaker 7: about a scenario where you only had one glass of
Speaker 7: wine and you just left Magiano's or wherever.
Speaker 20: Yeah, I mean, I always think there's this fine line,
Speaker 20: but once you admit to drinking, that opens the door
Speaker 20: to their further investigation. If it's one drink, you're fine.
Speaker 20: But if you've had several and you admit to having
Speaker 20: just two, they're going to get into that dui investigation.
Speaker 20: They're going to get you out doing roadside How you
Speaker 20: go from there?
Speaker 5: Is it?
Speaker 7: At that point if you said, for example, yeah, I
Speaker 7: just I had a couple beers at dinner or whatever
Speaker 7: it happened to be. If you said that, does that
Speaker 7: basically also give them permission to search your vehicle?
Speaker 1: At that point, they.
Speaker 20: Can't search your vehicle un less money. You give them
Speaker 20: permission or two if they're impounding it, they can do
Speaker 20: an inventory search or they get a want.
Speaker 7: Okay, all right, folks out there, listen. I can't speak
Speaker 7: more highly of a defense attorney than Joela's era. Joe
Speaker 7: I say it all the time in your spots.
Speaker 1: I do for you.
Speaker 6: He knows the judges, he knows the other side, the prosecution,
Speaker 6: he knows how to cut the best deal if you
Speaker 6: are guilty, and if you think you're going to cut
Speaker 6: a deal with a prosecutor, you're just stupid. I'll just
Speaker 6: put it like that.
Speaker 7: You need a good attorney that knows the people. That's
Speaker 7: Joseph Ale's era. Please write this number down. This is
Speaker 7: one of the numbers, and I mean this. When you
Speaker 7: do get in trouble and you're in handcuffs, you don't
Speaker 7: want to be sitting there trying to google the closest attorney.
Speaker 7: You want someone that we have known for years and
Speaker 7: years that will fight his ass off for you, to
Speaker 7: get you off if you're innocent, or to get you
Speaker 7: the best deal possible. Joseph Ale's era, thank you for
Speaker 7: coming on as always. Man, I appreciate it.
Speaker 8: Joe, thank you, appreciate it.
Speaker 7: Three oh three four two nine sixty two hundred. Put
Speaker 7: it in your phone. Joelazara Lazzi three zero three four
Speaker 7: two nine sixty two on. I gotta take a break.
Speaker 7: We're gonna come back. John's got a comment on the
Speaker 7: photo radar tickets. Wayne's got an issue with insurance, and
Speaker 7: that's about it. Hold tight, one line open, three zero
Speaker 7: three Martino.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three all three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: all three nine two zero sixteen twenty two.
Speaker 7: You know, Suzanne and I have been traveling quite a bit,
Speaker 7: so there's a lot of calls we haven't heard. So
Speaker 7: Kevin was asking me during the break if I knew
Speaker 7: an update on a certain call that I miss and
Speaker 7: I cannot believe what I just heard.
Speaker 6: I can't believe it. So I'm gonna ask.
Speaker 7: I'm gonna ask Kevin and Rod Greer which AFR cars
Speaker 7: actually heard the same call?
Speaker 6: Why we were out.
Speaker 7: So the story goes like this, and if you guys
Speaker 7: heard this, I find this. I actually find it hard
Speaker 7: to believe. It's this crazy. It is old guy wife died,
Speaker 7: I mean older guy wife died. Vet the whole bit
Speaker 7: Man Colorado Springs. According to what I was just told,
Speaker 7: he's got a Sianna Van. He wants to trade the
Speaker 7: Sianna Van in on a Mercedes and basically go to
Speaker 7: California to spend the rest of his life.
Speaker 6: Old guy.
Speaker 7: What happens is he ends up with a loan on
Speaker 7: the Mercedes. He had equity in the Sienna.
Speaker 9: Yep.
Speaker 7: He decides he doesn't want to do it because he
Speaker 7: can't afford the payments. How long after did he decide?
Speaker 9: A month?
Speaker 1: A month later he can't make the payment.
Speaker 7: Yeah, he had his payment coupon. He brings it back
Speaker 7: and says, I can't afford it. Can I get out
Speaker 7: of this?
Speaker 9: Right?
Speaker 7: They say yes? And here's how it ended up. Listen
Speaker 7: to what I'm going to say. The Sianna had zero
Speaker 7: ode on. It completely paid off. Correct, Yes, according to
Speaker 7: the call. According to the call, and in the call
Speaker 7: was actually an attorney that was trying to help him out. Yes, okay,
Speaker 7: So phillng Ford or Phil Long? I'm sorry, Phill Long.
Speaker 7: What is it Mercedes or is it still called Ford?
Speaker 1: What is it?
Speaker 7: I think it's Mercedes Benz in Colorado we're gonna find out.
Speaker 9: Yep.
Speaker 7: So but here's what happens. The old guy goes back
Speaker 7: to him. He ends up with his old car back,
Speaker 7: no Mercedes. You say, well, that's great. No, it's not
Speaker 7: great because you guess what, He's got a thirty four thousand,
Speaker 7: thirty nine.
Speaker 6: He's got a thirty nine thousand dollars loan and his
Speaker 6: Sienna back no Mercedes anymore. So he went there with
Speaker 6: the Sianna that was paid off, and he left with
Speaker 6: the exact same Sianna that he had paid off with
Speaker 6: the loan for thirty nine thousand dollars. I've just my
Speaker 6: head's going to explode.
Speaker 9: They have to pay the sales tex.
Speaker 1: I know exactly what dealership this is.
Speaker 7: I want to talk about these guys until my head explodes,
Speaker 7: because if this is true, not one of them should
Speaker 7: be able to sleep down there, and if they can sleep,
Speaker 7: they should all burn in hell.
Speaker 6: I mean simple as that they should burn in hell.
Speaker 6: I have never in my life, out of twenty plus
Speaker 6: years on this show, I have never heard anything that egregious,
Speaker 6: with the exception of people that just take money and
Speaker 6: just outright leave. I mean, like, don't do anything, but
Speaker 6: you know what they did.
Speaker 7: Worse than that, they did that, they stole twenty thousand
Speaker 7: dollars in equity from them. In my opinion, they stole,
Speaker 7: if the story's correct, twenty thousand dollars in equity, Suzanne,
Speaker 7: Can you look up at call notes. I want to
Speaker 7: figure out if Tom gave that to anybody. That is
Speaker 7: one of those things I do not want to drop
Speaker 7: the ball on. And if it's fill long Ford, I'm
Speaker 7: going to give them free commerce until they make it right. Hey,
Speaker 7: and look at it that way for long I mean,
Speaker 7: you're gonna get free commercials out of it. But let's
Speaker 7: find out maybe maybe maybe I don't even know, do you?
Speaker 1: Honest to god?
Speaker 6: Heard that was his story, right, and she was very
Speaker 6: well supposed.
Speaker 9: She was definitely an attorney.
Speaker 6: Rod and you heard the same thing as a car dealer.
Speaker 6: What the hell are you thinking when you hear stuff
Speaker 6: like this?
Speaker 18: It was a sad story. Oh my god, it wasn't illegal.
Speaker 18: I want to make sure that's clear.
Speaker 1: You know what, I don't know.
Speaker 6: Listen, I'm not an attorney. I'm not going to say
Speaker 6: it was illegal.
Speaker 7: In my opinion, it's the most immoral and possibly illegal.
Speaker 7: I mean, let's face it, the guy's an older guy.
Speaker 7: He might not be in his right mind. I don't
Speaker 7: know if he's if someone's got a directive over him.
Speaker 6: I don't know any of that stuff. So I can't
Speaker 6: say it's not illegal.
Speaker 7: But if the story's true, I can say they're the
Speaker 7: biggest bums in the world. They really should burn in hell. Literally,
Speaker 7: they should burn in hell. John's got to comment on
Speaker 7: photo radar tickets.
Speaker 22: Go ahead, John, Actually, I just have a question on
Speaker 22: the red light cameras.
Speaker 11: Do you treat those the same way or yeah?
Speaker 7: Same exactly? Once again, once again, this isn't legal advice,
Speaker 7: but yes, yes, you teach them the same way. If
Speaker 7: you get served, you have to show, you have to
Speaker 7: go to court. Now, some municipalities, I believe Denver, I
Speaker 7: think they can actually serve you by registered mail. So
Speaker 7: if you sign the little green slip, you receive service.
Speaker 7: But if they don't serve you, to the best of
Speaker 7: my knowledge, and of course, Joe Lazzara, the attorney we
Speaker 7: just talked to, I mean that's that you don't you
Speaker 7: just throw it away, don't even put yourself on the
Speaker 7: radar man, why do.
Speaker 6: You have one? Let's be yeah, John, let's get down
Speaker 6: to brass tax here.
Speaker 1: Do you have one?
Speaker 9: Yes?
Speaker 6: And what does it say? Can you actually send us
Speaker 6: a picture of it?
Speaker 1: Actually?
Speaker 17: No, not right now?
Speaker 6: Okay, Well what is say? Basically? Does it say you're
Speaker 6: in court? Or send in the money?
Speaker 17: This is said sending the money.
Speaker 1: Yeah.
Speaker 7: Well, once again, you know, I'm not too up on
Speaker 7: Colorado springs, but I'm pretty sure in Colorado you have
Speaker 7: to serve someone in order to prove them guilty and
Speaker 7: make them show up to court. I mean, that's kind
Speaker 7: of the way it is. Man, Okay, all right, thank
Speaker 7: you sir. Three oh three seven one three A two
Speaker 7: five five. We have a couple lines open. I just
Speaker 7: can't believe that that last deal. I just can't believe it. Mike,
Speaker 7: what is your comment on the radar?
Speaker 3: So?
Speaker 11: I saw a news article on box thirty one, and
Speaker 11: I believe last month they changed the law on photo
Speaker 11: radar and photo red light tickets. It's State Bill twenty
Speaker 11: three DASH two hundred, which says that they will serve
Speaker 11: you by first class mail.
Speaker 8: Okay, they will not serve you in person.
Speaker 11: They will send it to the registered owner whose address
Speaker 11: is on file. If that's not the right address, tough.
Speaker 7: Doo doo, and I know, I know when it comes
Speaker 7: to crossing the double lines. You're absolutely correct. I've read
Speaker 7: all of that. What is that Senate bill? So when
Speaker 7: I take a break, I can look at.
Speaker 11: It twenty three two hundred and this affects photo red
Speaker 11: light tickets and photo radar tickets in every jurisdiction in Colorado.
Speaker 1: I'm going to take a look at that.
Speaker 11: The fines just keep going up until they can turn
Speaker 11: you over to a collection agency for collection.
Speaker 1: Okay, and then what.
Speaker 11: Then you get to deal with the debt collectors?
Speaker 6: Well, okay, but we're still not We're still not getting
Speaker 6: back to the main thing. Okay.
Speaker 7: So then you're dealing with the debt collector. Okay, So
Speaker 7: you don't answer the phone when they call. They can't
Speaker 7: go out and just tackle your or credit report without
Speaker 7: it without getting a judgment at some point. So I mean,
Speaker 7: then what what what happens?
Speaker 1: Then?
Speaker 6: Can you not register your car? I mean, where are
Speaker 6: the teeth?
Speaker 11: Well, I'm not sure because this is just a news article.
Speaker 11: I got you, but I would think that at some
Speaker 11: point a judgment is built into this process.
Speaker 7: Well, I'm going to look up that SB twenty three
Speaker 7: dash two hundred and we'll talk about it after this. Hey,
Speaker 7: I appreciate that information, though, man, I really do, so
Speaker 7: thank you for that, and I'm going to look at
Speaker 7: that over the break. Three oh three seven one three
Speaker 7: eight two five five. Hey Wayne, real quick, what is
Speaker 7: your issue with insurance so I can think about it?
Speaker 12: Well, I'm with All State Insurance. I was trying to
Speaker 12: get a new quote. Okay, policy was up yep, and
Speaker 12: wanted to get a better rate, and they falsely reported
Speaker 12: me as an accident on my license that my wife
Speaker 12: had had.
Speaker 6: Oh that's interesting.
Speaker 7: Hold on, let's get Brian Burns up for that, folks,
Speaker 7: because I think that has happened more than you know.
Speaker 7: We had a situation where I think it was my
Speaker 7: son got a ticket and it was showing up under me.
Speaker 7: I'm pretty sure that's how it was years ago, and
Speaker 7: I think Compass did help me get through it, so
Speaker 7: we should be able to figure that out.
Speaker 1: Hold tight.
Speaker 6: Three oh three seven one three eight two five five.
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Speaker 1: You don't pay a cent until you're content than.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two.
Speaker 6: All right three three seven one three A two five five.
Speaker 6: I looked up that SB twenty three Dash two hundred. Man,
Speaker 6: there's a lot to it.
Speaker 7: I don't know if Morrison, for example, has done any
Speaker 7: of this, but before they basically got to create what
Speaker 7: they want to call a corridor, and a corridor means
Speaker 7: a place where you can actually not have to have
Speaker 7: what we would refer to as regular service.
Speaker 6: But it does change the law.
Speaker 7: This twenty three SB twenty three Dash two hundred did
Speaker 7: change the law under very specific times when a notice
Speaker 7: of violation for civil penalty, and that's what most of
Speaker 7: these red lighters, speeding cameras things are if the registered
Speaker 7: owner of the vehicle fails to request hearing. What's interesting
Speaker 7: is the municipality had to do quite a bit of
Speaker 7: different things in order to set up what I would
Speaker 7: refer to as these corridors. Again like post permanent signs
Speaker 7: in a conspicuous place not fewer than three hundred feet
Speaker 7: before the beginning of a corridor in a permanent sign
Speaker 7: fewer than three hundred feet after. They had to illustrate
Speaker 7: data collected within the last five years of accidents, crashes, speedings,
Speaker 7: reckless driving. In other words, they can't do this just everywhere,
Speaker 7: and municipalities have to do this to implement these corridors,
Speaker 7: they have to publish a report, so I highly doubt
Speaker 7: Morrison has done any of this.
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Speaker 1: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three three seven to
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three three
Speaker 5: nine two zero sixteen twenty two.
Speaker 2: Ripped up News need advice who you don't have?
Speaker 3: Come running just as fast as you can.
Speaker 2: Shooter's gonna help me come.
Speaker 4: This is the Troubleshooter Show now, Tom Martinez, welcome my
Speaker 4: friends to the only show of it'skind.
Speaker 6: We're here to solve problems, answer questions, take complaints, try
Speaker 6: to make.
Speaker 7: Your life a little bit better. I heard a story
Speaker 7: last hour that I missed on the show. Susanne and
Speaker 7: I were out of town and this person called in.
Speaker 7: We're trying to get the attorney on. But basically, this
Speaker 7: older gentleman went down to Phil Longford in Colorado Springs
Speaker 7: or Phil long Mercedes, something like that, We're gonna get
Speaker 7: all the details for you. And I still can't believe this.
Speaker 7: I really can't. And I just got to tell it,
Speaker 7: and I promise I'll get.
Speaker 1: To the phones.
Speaker 6: But I've never heard of anything so agregious. I really haven't.
Speaker 7: He goes down there, he trades in a Savannah Miniman
Speaker 7: or Sianna. Right what it is, Kevin, that's Kevin Caulkin,
Speaker 7: shared an Auto Tech trades in his Toyota minivan for Mercedes.
Speaker 7: He owed zero on the Sienna, no payments, paid off,
Speaker 7: fully owned. About a month later, he decides he can't
Speaker 7: afford the Mercedes or the payment on the Mercedes. And
Speaker 7: he goes back to the dealership and says, can I
Speaker 7: somehow want to do this deal? His wife died, he's a veteran,
Speaker 7: all that stuff, you name it, it's part of the story.
Speaker 7: So here's what the dealership apparently does. They take back
Speaker 7: the Mercedes, They give them his Sianna minivan back, and
Speaker 7: he owes thirty nine thousand on the vehicle that he
Speaker 7: had completely paid off. So really the only thing he
Speaker 7: did was drive the Mercedes from phill Long for a
Speaker 7: month and probably put no miles on it.
Speaker 9: Yeah, very few.
Speaker 6: They underdid the deal by charging him.
Speaker 7: I can't even like do the math in my head
Speaker 7: because I don't know what they charged him for the Mercedes.
Speaker 9: They just flipped the loan on the Mercedes back to
Speaker 9: his van and gave it to him.
Speaker 7: So the bottom line is he's back in the same
Speaker 7: van thirty days later he had paid off, but now
Speaker 7: he owes almost forty thousand dollars on it.
Speaker 9: Yes, forty thousand a loan.
Speaker 7: I can't even like, I just can't fathom anybody that
Speaker 7: has any moral compass whatsoever doing anything like it. Suzanne
Speaker 7: reached out to that attorney. I'm hoping they call I
Speaker 7: really am, because I I it's one of those stories
Speaker 7: that I have this BS detector, and I don't think
Speaker 7: it's BS. But I think maybe some of the facts
Speaker 7: are wrong, like the new loan isn't actually forty thousand.
Speaker 6: Maybe it's a lot less. You sure, hope, God, I
Speaker 6: just can't believe it would be this bad answer. So
Speaker 6: what we got. That's Rod Greer with JFR Cars. They
Speaker 6: sell cars, they source cars, they do if if you're
Speaker 6: looking to buy a car, you call them. You know,
Speaker 6: we always hear about used car dealers, and over the years,
Speaker 6: I think, actually most I think in general, the industry's
Speaker 6: gotten a little better. You know, it's not I remember
Speaker 6: the days where they'd be in a golf cart out
Speaker 6: front smoking a cigarette and literally high five and behind
Speaker 6: the window. I mean that was kind of the way
Speaker 6: it was, right.
Speaker 9: Yeah, it was a different world back then.
Speaker 6: Were you in the biz back then?
Speaker 9: No, No, I'm kind of young to the businessman.
Speaker 7: Yeah, I mean I remember these guys. I remember to
Speaker 7: go look for a car. If they didn't have a cigarette,
Speaker 7: they didn't work there. I mean that's kind of how
Speaker 7: that went. So I think it's gotten a little better.
Speaker 7: And I think because of Lemon laws, which are only
Speaker 7: new cars, of course, but because of the dealer boards
Speaker 7: and tightening up on stuff, I think it's gotten a
Speaker 7: little better. But to put an old guy or anybody,
Speaker 7: I'd like to know the guy's age too, do you
Speaker 7: guys know?
Speaker 6: I mean, was a guy like fifth late eighties, like eighties.
Speaker 9: Eighties?
Speaker 7: If they really, if Philong really put a guy together
Speaker 7: like that, and we can get the documentation, I just
Speaker 7: don't even know what to say. It's so bad, it's
Speaker 7: so so bad. So hopefully we can get that attorney
Speaker 7: on this hour. Next we got to we got our
Speaker 7: feelers out, or maybe they got when they were already
Speaker 7: on the radio, and they've decided to do something. I mean,
Speaker 7: I don't know, but I'm gonna go back to Wayne.
Speaker 7: Wayne had an issue with insurance. So here's basically what happened.
Speaker 7: Jeremy Corisio is with the Insurance Help Center or better
Speaker 7: known as Compass Insurance, and you can go to Compass
Speaker 7: insurance dot com. But there are experts on insurance. These
Speaker 7: guys have all the companies. They'll shop them for you.
Speaker 7: They'll get the best deal, but they know all the
Speaker 7: ins and outs, Jeremy, this one is very curious, and
Speaker 7: I think it happened to us years ago. But here's
Speaker 7: the bottom line, Wayne said, let me clarify. Hey, Wayne,
Speaker 7: you said there's an accident under you that should be
Speaker 7: your wife or vice versa.
Speaker 12: Exactly. So, she had an accident on ten thirty one,
Speaker 12: twenty two at six in the morning while I was
Speaker 12: in bed. No one hurt, stanged information, everyone drove off
Speaker 12: the person she hit and guy Co insurance. They called
Speaker 12: in the claim to my all State insurance. All State
Speaker 12: considered me the primary on the insurance and without anyone
Speaker 12: telling them that I was there, they just assumed.
Speaker 10: I was the driver.
Speaker 7: Okay, So, Jeremy, first of all, tell us what you
Speaker 7: know about a situation like this, Not necessarily how to
Speaker 7: undo it, which I'll ask you in a minute, but
Speaker 7: typically speaking, if someone hits me, we exchange information, I
Speaker 7: call up their insurance company, a claim gets going, they
Speaker 7: just do they automatically assume it's the person.
Speaker 6: On the policy or how does that work?
Speaker 10: No, Honestly, Mark, the majority this isn't horribly uncommon, and
Speaker 10: the majority of the time there's an error is just
Speaker 10: in how they file the claim with Lexus Nexus. So
Speaker 10: the accidents are going to come up on the clue
Speaker 10: to report. So we pulled two reports.
Speaker 12: That's what's happened.
Speaker 6: Okay, But going, Jeremy, I want people to understand how
Speaker 6: it went down.
Speaker 1: Keep going.
Speaker 10: So there's someone at every insurance company that they're just
Speaker 10: data entering in all the accidents for that week or
Speaker 10: that day or whatever. And it's as simple as them
Speaker 10: just putting the wrong driver. Okay, So when they report
Speaker 10: it to Lexus and Nexus, that's the who we're getting
Speaker 10: the clue report from. It's going to show you know,
Speaker 10: what vehicle it was, who the driver was, the date,
Speaker 10: you know, four or five bits of information, and it's
Speaker 10: just as simple as you know, garbage, garbage out. So
Speaker 10: if they report it wrong, we get it wrong. Now,
Speaker 10: it's an easy thing.
Speaker 6: Now, that's what I was going to say.
Speaker 1: If this happened, it's not an easy thing.
Speaker 7: Hold on, hold on, Wayne, Wayne, just hold on a second, Jeremy.
Speaker 7: If this happened to me, and let's say I showed
Speaker 7: up instead of Miles having an accident, and I called
Speaker 7: you guys because I bought my auto policy through you guys,
Speaker 7: would you guys, handle this and just get it fixed
Speaker 7: for me or what happens.
Speaker 10: Yeah, So if it's an error of just that being
Speaker 10: reported incorrectly, like I said before, you get a letter
Speaker 10: of experience, and it's going to show the real details
Speaker 10: of who actually was at you know, driving and.
Speaker 6: You know, now Wayne, have you the driver?
Speaker 1: Wayne?
Speaker 6: Have you gotten that letter of experience yet?
Speaker 12: Yellowie, I'll stay senate to me the other bit.
Speaker 7: Okay, so he'll fill that out, then he'll send it
Speaker 7: back to all State.
Speaker 1: Jeremy, No, No.
Speaker 10: Who did they have on the letter of experience? Who
Speaker 10: did they have listed on that as the driver?
Speaker 12: Okay, I'm going to try to do this as concisely
Speaker 12: pos can because I know, go ahead. So here's here's
Speaker 12: what happened. So I started to shop new insurance. Uh
Speaker 12: she was. I gave them my license numbers. They said, oh,
Speaker 12: this shows that there's two accidents under your name. So
Speaker 12: I immediately call a ball scape asked them what the heck happened? Uh,
Speaker 12: they tell me that what had happened. When I finally
Speaker 12: got to spoke to a person and claimed that the
Speaker 12: wife got into the accident, they saw me as the
Speaker 12: primary and insurance lifted me as a driver. We know
Speaker 12: she called in later. You know she called in later
Speaker 12: and told the planes people she was the one drive
Speaker 12: right right.
Speaker 6: So we've already gone all through this though. So where
Speaker 6: are you at right now?
Speaker 1: Though?
Speaker 12: So where I'm at is uh I called the ball state.
Speaker 12: They got to the planes for first of all, one
Speaker 12: of their claims guy said to me, it does it
Speaker 12: matter that they listed you? Yes, it does. Try to
Speaker 12: get a quote for a decent premium when you've been
Speaker 12: listed incorrectly on an accident.
Speaker 6: Jeremy, all that, Wayne, Wayne, Jeremy, what does he have
Speaker 6: to do to fix this?
Speaker 1: At this point? That's all that matters.
Speaker 10: A letter of experience shows his name. He has two options.
Speaker 10: He can call the claim call someone else and claims
Speaker 10: and just tell them that they need to fix that.
Speaker 10: And it was his wife that was in the accident.
Speaker 10: They should be able to corroborate that and change it.
Speaker 10: Then he get a new letter of experience that he's
Speaker 10: going to give to any of the new companies until
Speaker 10: it gets updated with Lexis.
Speaker 7: And let's say they don't do that, can he go
Speaker 7: directly and fight with Lexus A.
Speaker 10: Lexus and Nexus and they can fix it?
Speaker 1: So Wayne I'd call lexus Nexus.
Speaker 6: If if all.
Speaker 10: It.
Speaker 12: Yeah, no, I've already done it.
Speaker 6: And they.
Speaker 12: So I can't use the LEE with any company. They
Speaker 12: don't accept it. They only accept the report from lexus
Speaker 12: Nex trou As of Wednesday, all state the claims people
Speaker 12: started the process to change the report. They said it
Speaker 12: would take twenty four to forty eight hours. I expect
Speaker 12: them to hit a button and that Lexus Nexus should
Speaker 12: show that immediately, considering that when the accident was reported,
Speaker 12: they hit that button and it went right on the report.
Speaker 6: Okay, so where are you going now?
Speaker 12: So lexus Nexus tells me it takes thirty days. Okay,
Speaker 12: that's what lexus Nexus tells.
Speaker 6: Well, okay, so then it takes thy day.
Speaker 1: Hold on, hold on.
Speaker 12: So the claims people have told me that they've reported
Speaker 12: to lexus Nexus what they needed to reports down a
Speaker 12: lexus Nexus. This morning, I uploaded the LOE onto a
Speaker 12: dispute that they say.
Speaker 1: Is in processed.
Speaker 9: Okay.
Speaker 12: And here's the thing I'm getting. I'm getting premiums from
Speaker 12: other people that I'm trying to shop. I can't shop
Speaker 12: Mike mine.
Speaker 1: Wayne.
Speaker 7: We first, Wayne, we get everything you're saying. I mean,
Speaker 7: if the it's going to take up to thirty days.
Speaker 7: I don't know what else to say, Jeremy, do.
Speaker 6: You know no way to make it quick?
Speaker 12: You back?
Speaker 1: I got to put them on hold.
Speaker 7: My god, Wayne, just Jeremy, give us some information if
Speaker 7: you have any more.
Speaker 10: Yeah, no, I mean the process could be frustrating.
Speaker 1: I get it.
Speaker 10: It's someone else's fall to end. Yeah, it's holding you
Speaker 10: up from switching insurance. I think you should be able
Speaker 10: to get quotes. I mean, I know I could do this.
Speaker 10: I can give you the quote, say hey, we're going
Speaker 10: to switch this to your wife's name because you're still
Speaker 10: getting charged for the accident.
Speaker 6: Well, I assume they're still married. I don't know, but yeah,
Speaker 6: I would assume.
Speaker 10: So if that's the case, I'm going to switch it over.
Speaker 10: If it's not the case, I'm going to take it off.
Speaker 10: Say hey, here's the rate.
Speaker 7: Okay, hold on still, Wayne, let me ask you this man,
Speaker 7: why don't you call up Jeremy when we get.
Speaker 6: Off this call.
Speaker 7: He's going to give you quotes from twenty different companies
Speaker 7: and basically make it to where he's giving you a
Speaker 7: proper quote where you're not the one that was in
Speaker 7: the accident.
Speaker 14: He's not allowed to do that.
Speaker 1: Okay, you know what, I just want to hang myself now.
Speaker 7: Can someone please set a news so I can walk
Speaker 7: out and just hang myself because I don't know how
Speaker 7: to talk to him anymore. I mean, if that's it,
Speaker 7: if I go back to him, he's going to tell
Speaker 7: me what color shoes he's got.
Speaker 6: So I'm pretty much done.
Speaker 7: Three oh three seven one three A two five five, Jeremy,
Speaker 7: I hope he calls you up. I mean, is it illegal?
Speaker 7: I'll go ahead, I'll take the bait. I'll take the bait.
Speaker 7: Is it illegal for you to shop it as if
Speaker 7: he didn't do the accident?
Speaker 10: No, I can't issue it without that proof. You know,
Speaker 10: the letter Vick Jr. Answer of the report.
Speaker 7: But you can tell him what the pricing's going to
Speaker 7: be from multiple different companies, of course.
Speaker 6: Okay, I don't waane, I promise. I'm not like trying
Speaker 6: to give you that hard of the time. But you're
Speaker 6: one of these guys, and I'll tell you something. Here's
Speaker 6: what's happening right here. You got screwed.
Speaker 7: You didn't do anything, and information was wrong that has
Speaker 7: negatively impacted you. That's true. It's one hundred percent true.
Speaker 7: We've all been there. But it's getting fixed. It's not
Speaker 7: getting fixed as quick as you want it to get fixed.
Speaker 7: But any workaround offered to you is still unfair to you.
Speaker 7: There's never going to be anything good until it's fixed. Now,
Speaker 7: if it gets really bad and it takes so long
Speaker 7: to get fixed, like it affects you to where you
Speaker 7: literally have damages, you can seek counsel and sue them.
Speaker 6: You could do that if you want.
Speaker 7: Most people would never go that far, Nor do I
Speaker 7: know what your damages would be. Maybe your damages are
Speaker 7: you can't get covered, or maybe your damages are that
Speaker 7: your insurance costs you an extra eighty dollars for a
Speaker 7: period of time because of that accident, and you could
Speaker 7: sue them for the eighty dollars that would be your damages.
Speaker 7: But beyond that, I'm not going to change Lexus and Nexus.
Speaker 7: Jeremy's not going to change it. You just got to
Speaker 7: kind of deal with the situation you're in. I get
Speaker 7: it's not fair. There is not one person in this
Speaker 7: room or listening to the radio who hasn't been in
Speaker 7: a bad situation like that. How many people have had
Speaker 7: their credit tampered with?
Speaker 6: How many people have had a credit card opened up
Speaker 6: from some scumbag that lives over in the middle of
Speaker 6: no man's land. How many people, lots and lots of people.
Speaker 7: How longs it take to get fixed when your identity
Speaker 7: is stolen? My got it could take it could take
Speaker 7: one hundred thousand dollars in a ton of time.
Speaker 1: And you didn't do anything wrong. But you're in a Jeremy.
Speaker 6: There's nothing else he's going to do at this point, right,
Speaker 6: I know, I.
Speaker 10: Think he's doing everything right. And like you said, it
Speaker 10: just it is a process that takes some time. That
Speaker 10: you got to remember. From the other perspective too, the
Speaker 10: insurance companies, they see a lot of fraud.
Speaker 9: Oh yeah, that's not.
Speaker 10: Just something you could call up and say, oh, this
Speaker 10: wasn't mine, and they're going to say, okay, you know
Speaker 10: there's a process for this.
Speaker 1: Hey.
Speaker 7: As a side note on this, Jeremy, is there any
Speaker 7: relevance if it's under him or her? And I'm being
Speaker 7: serious now, if if let's say she had one accident,
Speaker 7: now she has two compared to she had one and
Speaker 7: now they both have one, or I mean, is there.
Speaker 6: A way this could benefit him?
Speaker 10: No, if let's say she had two showing up, but
Speaker 10: it should be one in one that would probably hurt
Speaker 10: them more because they're going to charge a lot more
Speaker 10: for that second accident got in the first one, and
Speaker 10: so it does matter. But it's just I think this
Speaker 10: is it's something that does happen. It's unfortunate it happens,
Speaker 10: but there is a process to getting it fixed because
Speaker 10: they got to make sure what they're fixing is correct.
Speaker 1: Yeap.
Speaker 10: Otherwise nobody would ever have a ticket or accident on
Speaker 10: their record. And yeah, you know, I mean they want
Speaker 10: to be accurate, and I do get it's frustrated.
Speaker 7: And you know what, I wish he used you guys,
Speaker 7: and I'll tell you why, because you would have handled it.
Speaker 6: I mean you would have done everything.
Speaker 7: I mean, you're not going to make Lexus and Nexus
Speaker 7: the report show up any quicker if he's already done
Speaker 7: all that, but you might have got on it way
Speaker 7: quicker than whoever this bum is he has at all state.
Speaker 7: So that's kind of the deal. I hope the guy,
Speaker 7: I hope he's listening. I'm sure he's pissed. I can
Speaker 7: already see the hate mail coming. But the bottom line is,
Speaker 7: there's nothing that's going to happen here and for people
Speaker 7: out there, I want to tell you about Compass Insurance.
Speaker 7: I have personally used them for so many years now
Speaker 7: I can't even count. They shop for me every year.
Speaker 7: If you have a kid that just turned sixteen, and
Speaker 7: you have all State or State Farm or Progressive, they
Speaker 7: might be able to find a much better policy because
Speaker 7: now you have a young driver. If you have a
Speaker 7: business like Kevin Calkin, share it an auto tech and
Speaker 7: you need workmen's comp you need garage keepers in the
Speaker 7: case of a shop, you need anything like that, you
Speaker 7: call Compass Insurance. They'll give you a quote and guess
Speaker 7: what if they can't beat the other one or don't
Speaker 7: think it's worth your while to change, they'll tell you
Speaker 7: they're honest, good people. Compassinsurance dot com, Compass Insurance dot com.
Speaker 6: Dragon I know I'm over. I'm going to take a break.
Speaker 7: I promise I'm going to get back on schedule here
Speaker 7: because I had to talk to the one guy and
Speaker 7: say the same thing forty seven times.
Speaker 5: Go with a sure thing Denver's Best Roofer Excel roofing
Speaker 5: dot com.
Speaker 1: You don't pay a cent until your content.
Speaker 3: Of it.
Speaker 5: Time for an insurance check, up free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven one help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the real estate man dot com
Speaker 5: to list your home with Remax Alliance three oh three
Speaker 5: nine two zero sixteen twenty two.
Speaker 6: Hi three oh three seven one three eighty five to five. Hey, Kelly,
Speaker 6: I heard Wayne called back. Fill me in, give me
Speaker 6: this scoop.
Speaker 19: Well, he's not very happy with you.
Speaker 1: You know, I would like or the show I know.
Speaker 19: Or his life or his life or anything be done
Speaker 19: for him.
Speaker 1: And he just called back and Dragon talked to him.
Speaker 6: Oh Dragon, what did he have say to you?
Speaker 9: Sir?
Speaker 1: Is he on with him right now?
Speaker 10: He is?
Speaker 19: He's probably getting yelled at like I was.
Speaker 6: Well, check in, So Wayne, I don't know how I'll
Speaker 6: say it. I get it. You were screwed. You feel
Speaker 6: bad about it, I mean, Kevin, But the.
Speaker 1: But the funniest thing, Yes, yes, ma'am. So he was
Speaker 1: yelling at me.
Speaker 19: Yes, So I said, please, you don't need to yell
Speaker 19: at me, And he said, I'm not yelling. I'm speaking emphatically.
Speaker 6: Wow, wow, you know what you should let me.
Speaker 7: Let me take another call and we'll put him back up.
Speaker 7: Make sure he knows he can't cuss. But I would
Speaker 7: like to know where I went wrong and why he
Speaker 7: is so upset because I don't understand.
Speaker 6: Maybe, just maybe I will learn something from this experience
Speaker 6: and become a better talk show host. Maybe maybe that
Speaker 6: will happen.
Speaker 7: So let's get let's get him cued back up, let's
Speaker 7: actually solve some problems, answer some questions. I'm gonna let
Speaker 7: everybody know. We got one line up. But let's let's
Speaker 7: get Wayne back up. But he must know there's certain
Speaker 7: words he can't say. That's part of being a big boy.
Speaker 7: So Wayne, you all tight and you can explain why
Speaker 7: I was wrong about anything I said, and you can
Speaker 7: tell me about your feelings and stuff. Ashley, what's going
Speaker 7: on with you? Hello, Ashley, Ashley, can you do me
Speaker 7: a favor? Absolutely, I'm going to put you on hold
Speaker 7: and go to Amy because she has been holding longer.
Speaker 7: I accidentally went to you, but I promise you I'll
Speaker 7: come to you next.
Speaker 6: Is that okay?
Speaker 3: That's quite all right?
Speaker 1: Thank you? Ashley?
Speaker 7: Hold on now, Amy, I appreciate you holding so long.
Speaker 7: What is going on with these trees?
Speaker 16: Yes, I am afraid to talk on the radio, but
Speaker 16: I will do so anyway because I feel like this
Speaker 16: is wrong and I feel like other people will be
Speaker 16: wrong as well. Observed a service on the Guild and
Speaker 16: County website called Action Snacks.
Speaker 7: I'm sorry, hold on, Amy, we got to have somewhat
Speaker 7: of a back and forth. But what was it called
Speaker 7: on the Guilpen website.
Speaker 21: I'm going to.
Speaker 16: Pick you off speaker phone. Is that better, sir?
Speaker 1: That's better.
Speaker 6: What was the name of the company, Action Snacks, Acts
Speaker 6: and Snacks.
Speaker 3: Yes.
Speaker 16: And what they do or what they advertise at the
Speaker 16: food bank where I volunteer, got it and other places,
Speaker 16: is they say we will come and cut down your
Speaker 16: trees that are threatening your buildings.
Speaker 6: Yeah, here's what Here's what I see from their Facebook page.
Speaker 6: We are a fire mitigation nonprofit that is in helping
Speaker 6: those in Gilpen County and surrounding mountain areas perform fire
Speaker 6: Mitigation's that's what they say, So go ahead, yes, And.
Speaker 16: What they say is if we come to perform this
Speaker 16: service for you, you just need to feed our people. Well,
Speaker 16: I called them, and I said, look, ninety percent of
Speaker 16: the electricity in my house doesn't work. I don't have
Speaker 16: a stove, oven, my refrigerator doesn't work. How much would
Speaker 16: you charge me to just come and take down ten trees?
Speaker 9: Okay?
Speaker 16: Well, they said, we'll come see you, and so a
Speaker 16: gentleman came and he looked around, and after repeatedly saying
Speaker 16: he doesn't know anything about it, but oh, he kept
Speaker 16: shaking his head, saying you're going to need a lift,
Speaker 16: which means a very expensive piece of equipment that belongs
Speaker 16: to a company that will charge me. And he kept
Speaker 16: saying that and kept saying it, and I said, okay,
Speaker 16: what about these other trees? He said, well sure, yeah,
Speaker 16: uh And so he said, I'll have to bring my
Speaker 16: expert back. So he brought his expert back, and his
Speaker 16: expert did the same thing, and he kept shaking his
Speaker 16: head and being negative about it, and I said, sir,
Speaker 16: excuse me. You said you're not the expert. Would you
Speaker 16: please stop being negative about this?
Speaker 7: Well, well, I mean, hold on, First of all, I'd
Speaker 7: like to say this. You're being very concise, which I appreciate.
Speaker 7: So they're both back at your place now. The experts
Speaker 7: sayer and the original guy is that correct, yes, sir?
Speaker 7: So what ultimately did the experts say or where did
Speaker 7: it go next?
Speaker 16: The first man was the one doing most of the speaking.
Speaker 1: I understand.
Speaker 16: He said, look, we will take down these ten small trees.
Speaker 16: These two big trees we can't handle. Okay, we're not staffed,
Speaker 16: we need we don't have the equipment.
Speaker 6: I understand that. Okay, so that's good though, yes it is.
Speaker 16: And then he said what we will do for you
Speaker 16: is we will cut these two trees that have already
Speaker 16: fallen and leave you the firewood, and we're going to
Speaker 16: take the firewood for these other ten trees.
Speaker 1: Okay.
Speaker 16: And that didn't sound fair to me, And I've realized
Speaker 16: it's a free service.
Speaker 7: Yeah, Amy, you sound like a very nice person.
Speaker 6: I is that why you're calling?
Speaker 11: Though?
Speaker 1: You want the firewood?
Speaker 16: I do? And I said, look, I'll give up. I'll
Speaker 16: give up eighty percent of it. Can't you leave me some?
Speaker 16: And then they said, okay, well call us in the
Speaker 16: middle of winter if you need some. And I have
Speaker 16: found that when I call anybody in the middle of winter.
Speaker 6: Hey, Amy, let me ask you.
Speaker 7: Let me ask you some background questions real quick. I
Speaker 7: understand you're in Gilpin County. Are you right near like
Speaker 7: central City or you how far are you away from
Speaker 7: Central City?
Speaker 1: Very close? Okay, I figured so.
Speaker 7: Now, second question, you said you only had like ten
Speaker 7: percent or something strange about electricity.
Speaker 1: What did that mean?
Speaker 7: How can you only have a percentage of electricity?
Speaker 6: Does that make sense? Or did I mishear you?
Speaker 16: No, sir, I bought a dilapidated house, okay, and most
Speaker 16: of the plumbing and most of the electricity went out
Speaker 16: shortly after I moved in. But I only use that
Speaker 16: to say, look, you guys, this is.
Speaker 6: Why I can't I understand.
Speaker 7: And that goes directly into why you would feel a
Speaker 7: lot more comfortable with the firewood. Right, Yeah, of course,
Speaker 7: all right, hold on, I gotta take it, Amy, I
Speaker 7: get it. Listen, I gotta take a break. I'm gonna
Speaker 7: do a few things behind the scenes while we're on break, too,
Speaker 7: So hold on. I promise I'll come back to you
Speaker 7: after this, hopefully we can get this figured out. In fact,
Speaker 7: I do have one more question, real quick, Amy, I
Speaker 7: assume you live alone, an assumption, okay, hold on, all right, folks,
Speaker 7: three oh three seven, one, three eight two five to five.
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Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Wait time for an insurance check up free, no obligation.
Speaker 5: In comparison, call Compass Insurance paying too much your coverage
Speaker 5: at dozens of insurance companies find out now three oh
Speaker 5: three seven to seven to one help. You'll think you're
Speaker 5: his only customer when you choose Frank durand the real
Speaker 5: estate Man dot com to list your home with Remax
Speaker 5: Alliance three oh three nine two zero sixteen twenty two.
Speaker 6: All right, Well, official nutcase of the day is on.
Speaker 1: Hold?
Speaker 7: Are Wayne is called back? So what exactly? I offered
Speaker 7: for him to come on the air and explain where
Speaker 7: I went wrong? But apparently he doesn't want to come
Speaker 7: on the air now, and that's his prerogative. So what
Speaker 7: are you guys hearing in there from Wayne?
Speaker 22: He says he wanted to talk, so I let him talk,
Speaker 22: and he cannot talk without swearing, so I'm not gonna
Speaker 22: put him on air, So I just put.
Speaker 7: Him down and then eventually we hang up on him,
Speaker 7: right or he hangs up?
Speaker 19: He hangs up. Now he wants to talk to the
Speaker 19: person in charge, so he can get all of us fired.
Speaker 22: Okay, to hear something about he's getting Bob Pittman's contact
Speaker 22: personal contact, and yeah.
Speaker 6: And tell him just you know, google it, and then
Speaker 6: we'll just tell him to call up Tepper, give him
Speaker 6: Tepper's information. I mean, I'll give him that one.
Speaker 9: Upper like Tepper.
Speaker 7: How about wait a minute, let me hold on, let
Speaker 7: me pull up hold on. I know the complaint line,
Speaker 7: hold on eight hundred. I'm and asked, Okay, give them,
Speaker 7: give them, give them that one three oh three seven
Speaker 7: one three eight two, five to five.
Speaker 1: You know what?
Speaker 7: How come I get the nuts? I'd like to hear
Speaker 7: from someone that heard that call with Wayne. I understand
Speaker 7: I might have been a little abrupt. Kevin, you've been
Speaker 7: listening to the show forever.
Speaker 9: Well, yeah, but he just kept restarting the story from
Speaker 9: the beginning. I pick up from where he left off.
Speaker 9: I get his injustice.
Speaker 1: I really do.
Speaker 7: Let me ask someone that I have just met today,
Speaker 7: Bob Perry. This a leasing expert, and in fact, any
Speaker 7: questions you have on leasing, you heard the entire exchange
Speaker 7: on air.
Speaker 6: I did, And what did you think of it? Do
Speaker 6: you think I was too rough?
Speaker 1: On him or what.
Speaker 6: I don't even know what I did at this point.
Speaker 1: No.
Speaker 15: I think he just kept wanting to repeat the.
Speaker 6: Story eighteen times or more.
Speaker 1: Fun Fact.
Speaker 6: Fun Fact called me a piece of.
Speaker 7: S Yeah, that's the good one, Wayne. Yeah, you're you're
Speaker 7: a real classy guy. Man, you're calling a woman. Yeah,
Speaker 7: what can I say? He's just a jerk.
Speaker 6: Let's go ahead, just go take care of him. Go
Speaker 6: talk to the guy, Go talk to him real nicely.
Speaker 11: Try.
Speaker 9: Yeah. I wouldn't give him three seconds if he.
Speaker 6: Said Suzanne, Suzanne's pretty good at this stuff. I know
Speaker 6: she's tough, but is he that bad?
Speaker 1: He is certifiable?
Speaker 6: Maybe we should call the cops on him.
Speaker 22: Man, the phone's down on the side of the room
Speaker 22: and I can still hear yelling coming from it.
Speaker 7: Hold on, I got to get back with Ashley. I
Speaker 7: I can't give any more credence to this. Uh dude, Ay,
Speaker 7: So here's the deal. I'm sorry, Amy, listen, I thought
Speaker 7: about this during the break. Suzanne has reached out to
Speaker 7: these folks up in Gilpin County, acts and snacks.
Speaker 6: You did you call him or I.
Speaker 1: Need her information to call? I don't have anything yet.
Speaker 6: Oh okay, So hold on, Amy. What we're going to
Speaker 6: do is Suzanne's going to go in there, get your information.
Speaker 7: We're going to reach out. I'm going to try to
Speaker 7: get them to get rid of the trees, mitigate the property,
Speaker 7: and then leave the firewood for you.
Speaker 6: That's my goal.
Speaker 16: Okay, yes, sir, can I make an addition.
Speaker 3: To my claim?
Speaker 6: You sure can?
Speaker 16: Yeah, go ahead, And I'm not going to just go
Speaker 16: on bitching and bitching. But there's a woman that I
Speaker 16: volunteer with at the food bank who also had an
Speaker 16: adverse situation with them. She said, Hey, I have a
Speaker 16: property full of down trees. You can just come and
Speaker 16: take Oh, no matter what. And they said, you know what,
Speaker 16: you're aspen trees burned too hot. We're not going to
Speaker 16: take them.
Speaker 6: Yeah, so let me.
Speaker 1: I want to.
Speaker 7: I really want to take this call as a learning experience,
Speaker 7: not just for you, but for everybody listening and possibly myself.
Speaker 7: So it's kind of funny. No hold on, no, no, Amy, Amy,
Speaker 7: hold on, I already told you my goal. My goal
Speaker 7: is to get them to leave you the firewood. After
Speaker 7: they come out to your house and chop down your
Speaker 7: trees for free and leave you the firewood. That's what
Speaker 7: I'm trying to do. Okay, thank you, You're welcome. Now
Speaker 7: I do have a question for you, though, I want
Speaker 7: you to kind of look at this from a different way.
Speaker 6: Let's look at it.
Speaker 7: I walk into your food bank and all you have
Speaker 7: is a can of raviolis that doesn't have the little
Speaker 7: chopped up delicious.
Speaker 1: Hot dogs in it.
Speaker 7: So I start throwing a fit that you should not
Speaker 7: only have the regular ravoli, but the other kind of
Speaker 7: ravioli with the little delicious hot dogs chopped up in it. Now,
Speaker 7: that wouldn't be that cool, right.
Speaker 3: We heard that, yes, sir, Okay, So.
Speaker 7: These folks do a nice service for people, just like
Speaker 7: you do. You're not going to get it's a great
Speaker 7: service and it doesn't cost you a penny. So what
Speaker 7: I'm saying is I understand your circumstance because the condition
Speaker 7: of your house, you live alone. I get all that,
Speaker 7: and I'm going to try to get them to help
Speaker 7: you out. But what I want you to remember in
Speaker 7: the back of your head when you're dealing with them,
Speaker 7: are the people that are a little hard on you
Speaker 7: when you're volunteering.
Speaker 1: Okay, hold on, go ahead, Kevin.
Speaker 9: I think they're offsetting that their costs and everything on
Speaker 9: the firewood is why they're taking.
Speaker 7: It to Oh you think when they sell the fire
Speaker 7: you think they sell the firewood.
Speaker 9: I believe.
Speaker 6: So that's very interesting that because.
Speaker 9: That's why they didn't want to take the aspen, because
Speaker 9: it's of no value to.
Speaker 1: Them because you can't burn it.
Speaker 9: You can't, but it's worthless to burn.
Speaker 1: I didn't know that it.
Speaker 9: Burst too hot. Yeah, so they're probably doing it as
Speaker 9: a service. But in return, they're selling the firewood to
Speaker 9: cover their cost.
Speaker 6: I wonder, okay, because there's cost, and of course there
Speaker 6: is amy.
Speaker 7: What happens if that's the case, and I bet Kevin's
Speaker 7: right on that they sell that firewood to fund the
Speaker 7: entire project. Does that give you a different outlook on it?
Speaker 16: I expect that that is probably the case. I just
Speaker 16: don't appreciate that they never got back to me. And
Speaker 16: I was respectful to them when I said, this does
Speaker 16: not sound fair to me, it does not sound balanced.
Speaker 16: Could you please explain? And I said, I would even
Speaker 16: compensate with you. You could, just if you would down
Speaker 16: the trees that you can and only take some of
Speaker 16: them and leave the rest down. They're, oh, we don't
Speaker 16: do things that way, and.
Speaker 6: I said, listen, we're gonna we're going to get to
Speaker 6: the bottom of it. I'm not going to go down
Speaker 6: that that rabbit hole.
Speaker 7: Now, we're going to try to get to the bottom
Speaker 7: of it and try to get you some firewood and
Speaker 7: get the mitigation. We've got to talk to the company.
Speaker 7: Suzanne's got her feelers out through different ways, and she's
Speaker 7: going to give them a call over the break, So
Speaker 7: make sure we have Amy's information. Three oh three seven
Speaker 7: one three eight two five five.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com.
Speaker 1: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two.
Speaker 2: Ripped of.
Speaker 21: News.
Speaker 2: Need that so you don't have run acious as a can.
Speaker 2: Shoot's gonna help come.
Speaker 4: This is the Troubleshoe show No Tom Martinez.
Speaker 1: All right, welcome to the show. The only show off
Speaker 1: is kind.
Speaker 7: We're here to solve problems, answer questions, take complaints. Our
Speaker 7: goal in life is to make your life a little
Speaker 7: bit better. If you've been ripped off or taking advantage of,
Speaker 7: I do want to hear from you. I do want
Speaker 7: to ask some of our experts today in the auto
Speaker 7: business what's going on. But I promised, I truly promised
Speaker 7: one caller we'll get right back to her.
Speaker 1: So I'm going to do that.
Speaker 7: But first I want to tell you about Paul the
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Speaker 6: the best price, go to waterpros dot net.
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Speaker 7: thousand dollars off the water softener, and it's absolutely a great,
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Speaker 7: three zero three seven, one, three eight two five five.
Speaker 7: We have one line open, and as promised, I'm going
Speaker 7: to get right back to Ashley. She's got a problem
Speaker 7: with Stevenson. What's going on, Ashley?
Speaker 3: Well, hi, Tom, thank you so much for taking my call.
Speaker 3: I'm a longtime fan of yours and like Peter Boyles,
Speaker 3: and the last thing in the world I'd think of
Speaker 3: was calling you. Never thought the stay would ever happened.
Speaker 1: Well, what happened?
Speaker 6: Ashley?
Speaker 3: So I my car broke down several months ago. The
Speaker 3: tire fell off. I'm accelerating on the highway.
Speaker 1: Oh my god.
Speaker 3: And I've been dealing with I'm very loyal to take
Speaker 3: what I deal with.
Speaker 6: And hey, Ashley, let me ask you something.
Speaker 1: You said.
Speaker 6: Your tire fell off.
Speaker 7: I mean that is very abnormal. Did you have it
Speaker 7: worked on prior to that?
Speaker 6: Did a bolt snap? Why would a tire just fall off?
Speaker 3: Costco had balanced it, rotated and balance in the car.
Speaker 7: Okay, so they most likely didn't put the tire back
Speaker 7: on properly. How how long after you left Costco did
Speaker 7: that happen?
Speaker 3: You know, I don't know, several months. I think several months.
Speaker 3: That isn't the issue, Okay, I'm.
Speaker 13: Sorry, keep going.
Speaker 3: And at the second time that's happened from Costco for me,
Speaker 3: actually third time. But anyway to make the reason why, So,
Speaker 3: I'm loyalty Stevenson's Toyota. I've been dealing with him for
Speaker 3: years and you know they have my loyalty. So I
Speaker 3: have my vehicle towed to them and for repairs, and
Speaker 3: they contact me and let me know how much it
Speaker 3: would cost. My goodness, I might be better off buying
Speaker 3: a new car.
Speaker 21: So what happened?
Speaker 3: So I so I thought, you know what, let's hold
Speaker 3: on repairs and let me see if I can get it.
Speaker 6: How much were the repairs going to be?
Speaker 3: Ashley, Well, the initial repairs two thousand and six career
Speaker 3: axle and okay, the breakdrum, I guess, okay. And so
Speaker 3: I was working with their leasing lease Purchase department and
Speaker 3: also the Colorado Buyback program to for their benefits. I
Speaker 3: could make this deal happen, and after a tear attempts
Speaker 3: for the state, it fell through.
Speaker 7: Hey, let me ask, Let me ask my guys something
Speaker 7: real quick. My car dealer jfr or Bob Perry. What
Speaker 7: is this buyback? She's talking about.
Speaker 18: The state and federal government gives back on a new
Speaker 18: car seventy five to seven thousand dollars, and the federal
Speaker 18: also gives the same thing.
Speaker 6: Only for what though only for an electric car or a.
Speaker 18: Plug in electric or a hybrid, not a hybrid has
Speaker 18: to be a plug in, a plug in plug in.
Speaker 6: Okay, So Ashley, you went through this with Stevenson.
Speaker 3: Keep going well, yeah, okay, So the state united the
Speaker 3: second time. So I contacted Steveson's dock and said, okay,
Speaker 3: let's proceed with the repairs. They contacted me back and
Speaker 3: said they want a thousand dollars deposit.
Speaker 6: Hold on, Ashley, that's hold on.
Speaker 7: I'm sorry I have to interrupt you because I am
Speaker 7: curious as hell. Why could the state deny her or
Speaker 7: anybody else that refund if it is a plug in
Speaker 7: hybrid or all electric, what would be a reason, like
Speaker 7: she already bought one for example.
Speaker 9: No, it probably has to do with income.
Speaker 1: Okay, So is that the deal, Ashley? You make too
Speaker 1: much money?
Speaker 3: Yes?
Speaker 1: Yes, okay, thank you.
Speaker 6: I just wanted to understand that. Continue on.
Speaker 7: So you told Stevenson I'm not going to buy the
Speaker 7: new car because I don't qualify for the rebate. I
Speaker 7: want you to fix my old car, and it was
Speaker 7: roughly going to cost you a little over two grand for.
Speaker 3: The initial repair. There's a lot more going on, got it.
Speaker 6: So then they wanted one thousand dollars down the.
Speaker 3: Deposit to start my Oh. I thought, this is a mistake.
Speaker 3: It has to be a mistake because I've never had
Speaker 3: to do that in my entire life.
Speaker 7: I find it insane and I'd never do it, and
Speaker 7: I think the fact that Stevenson Toyota did it, I
Speaker 7: would never use them if they if they truly wanted
Speaker 7: money down before they did repairs on your car, I
Speaker 7: would have never ever have done it. And I don't
Speaker 7: understand for the life of me why they'd ask for it.
Speaker 1: But what happened.
Speaker 3: So I appealed little is this a mistake? And I
Speaker 3: was notified that it's not a mistake. They won a
Speaker 3: thousand dollars down, it's further service manager. So I tried
Speaker 3: to reach out to Peter greg or can't you know
Speaker 3: previous owner? I didn't know their previous owners of Jess's
Speaker 3: Toyota and found out that the dealership is not a
Speaker 3: longerf i'mly owned, got it, so I'm at a loss
Speaker 3: I don't know what to do.
Speaker 6: Well, what did your car? Is still over there?
Speaker 3: It is?
Speaker 6: Well, I sure as hell wouldn't have them do anything
Speaker 6: to it. Why would you?
Speaker 3: Oh? I, well, that's fine. I will never.
Speaker 7: Okay, first of all, and I'd be in dead serious Ashley.
Speaker 7: I would never ever pay a shop one thousand dollars
Speaker 7: up front for repair work. I just wouldn't do it.
Speaker 7: I don't suggest anybody doesn't.
Speaker 1: I see a.
Speaker 9: Shop that has history of her business even on top of.
Speaker 7: The whole thing sounds as shady as it. Can't what
Speaker 7: I would do? And where is Stevenson Toyota in Golden
Speaker 7: I'd have a tote over to Sheridan. I bet you
Speaker 7: and Kevin, I'm going to put you on the spot.
Speaker 7: She's got a twenty five hundred dollars estimate. I would
Speaker 7: assume you can do it, and she would still save
Speaker 7: money even after the toe.
Speaker 9: Yeah, no, we could.
Speaker 7: I mean, Ashley, there is no reason to go there.
Speaker 7: You're going to save more money us than Kevin. He's
Speaker 7: got a nationwide warranty. Not listen to this. Not only
Speaker 7: are you gonna have a three year and this is
Speaker 7: better than Stevenson by far in most dealerships. You're gonna
Speaker 7: have a three year, thirty six thousand mile nation wide
Speaker 7: warranty with Kevin. I guarantee that dealership doesn't have that,
Speaker 7: And he's gonna save you money, and he's going to
Speaker 7: do the job right, and he's not gonna charge you
Speaker 7: any money up front.
Speaker 21: Right.
Speaker 3: Well, I've never taken my car outside of a dealership
Speaker 3: in my whole life.
Speaker 6: Well, I'm sorry, out.
Speaker 3: Of loyalty, I guess.
Speaker 1: Well, loyalty. Where's their loyalty?
Speaker 7: They're telling you to pony up one thousand bucks up
Speaker 7: front they've got Okay, I'm glad you have loyalty, but
Speaker 7: they have no loyalty towards you.
Speaker 11: Yeah, that really sucks.
Speaker 6: I mean, I just can't understand for the life of me.
Speaker 7: You know what I'd like to do? Hold on, hold on.
Speaker 7: I want you to stay on. I already told you
Speaker 7: what I do. Kevin's gonna save you money, going to
Speaker 7: do a better job, give you a better warranty. I
Speaker 7: don't even I mean to me, that's like, bam, bam bam.
Speaker 7: There's nothing else to say. But I would like Kelly,
Speaker 7: let's reach out to Stevenson and I would love them
Speaker 7: just to come on the air and explain why they
Speaker 7: want a thousand dollars up front. I would like to
Speaker 7: know if that's a true statement. And I do believe Janet,
Speaker 7: by the way, but I would like to hear it
Speaker 7: from the horse's mouth. Yes, we now charge people up
Speaker 7: front before we do a repair. Because I don't even
Speaker 7: have any understanding of that. I just don't get it.
Speaker 7: I mean, I just purely don't understand it. Hopefully you
Speaker 7: can get a comment from someone in the service or somewhere.
Speaker 6: Tell them, I just really want to know if that's true.
Speaker 7: Hey, it's their business, they can do whatever they want,
Speaker 7: but it's asinine in my opinion.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out Now three all three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: all three nine two zero sixteen twenty two.
Speaker 7: Three three seven, one three eight two five five. Man,
Speaker 7: we've got a lot of cooking right now. So this
Speaker 7: one with Stevenson Toyota, which is no longer Stevenson family.
Speaker 7: Ashley was told she had to put one thousand dollars
Speaker 7: down in order to fix her car. We were talking
Speaker 7: during the break and I mentioned and Rod Greer agreed
Speaker 7: with me. I bet what happened is when the sale
Speaker 7: wasn't going to go through on the new hybrid, and
Speaker 7: the reason it wasn't going to go through on the
Speaker 7: plug in hybrid she was going to buy from him
Speaker 7: is because she made too much money to qualify for
Speaker 7: the tax credit. So she decided, you know what, I'm
Speaker 7: going to go ahead and just fix my car. I
Speaker 7: think they had to stick up their butt at that point,
Speaker 7: and this is my opinion, and decided, oh okay, well,
Speaker 7: if she wasn't going to buy the car, you know,
Speaker 7: maybe she's not going to pay us, so we want
Speaker 7: a thousand dollars down for the repairs or something. But
Speaker 7: no matter what, Ashley, I still would not work with them. Kelly,
Speaker 7: did you reach out to them? I think she's on
Speaker 7: the phone right now. Kelly might be talking to him, Ashley,
Speaker 7: so let me put you on hold. I want to
Speaker 7: see what they have to say about charging you up
Speaker 7: front and why.
Speaker 1: Okay, sure, and I.
Speaker 3: Have text messages to prove everything.
Speaker 6: Oh I believe you one hundred percent.
Speaker 7: I just I'm baffled why any dealership would start charging
Speaker 7: service customers money up front.
Speaker 6: Kevin Coukin shared an Auto Tech any idea.
Speaker 9: No, I think it's one in thirty years that I've
Speaker 9: ever done that. But a repeat customer, that's That's not
Speaker 9: only that they.
Speaker 6: Know because they were trying to sell her the hybrid,
Speaker 6: but even without that, they can they know her income's
Speaker 6: high enough to not even qualify to get the rebate.
Speaker 9: You know, you should welcome me repeat customers, not chase them.
Speaker 7: It's remarkable. I've never heard of a dealership doing it.
Speaker 7: I don't care who it is. I mean, even bad
Speaker 7: dealerships we hear from they'll screw you after the fact,
Speaker 7: but they don't screw you up front.
Speaker 3: All right, Well, I'm probably gonna take your advice, and.
Speaker 6: I'm telling you, Ashley, I can't say it more.
Speaker 7: I'd bring it over to Sheridan quite frankly, I'd call
Speaker 7: him up he's going to take care of you, he's
Speaker 7: going to save you money. And the way these people
Speaker 7: are treating you, I wouldn't it wouldn't be beyond them,
Speaker 7: in my opinion, to be telling you stuff you need
Speaker 7: and don't even need. At this point, I don't know
Speaker 7: what to believe from them. I, honest to God, don't
Speaker 7: know what to believe from Stevenson Toyota based upon this conversation.
Speaker 7: So let me give you hold on. I'm going to
Speaker 7: have Kelly give you that number. But we're still trying
Speaker 7: to get a hold of Stevenson. In fact, ads we're
Speaker 7: talking right now. So hank tight and we'll go back
Speaker 7: to that. Janet's got a question on in a state.
Speaker 7: Go ahead, Janet, Janet.
Speaker 6: Yeah, I hear you. Go ahead. I'll give you a
Speaker 6: few seconds here here. What's going on?
Speaker 3: Oh my husband went and passed away on me.
Speaker 6: Oh I'm sorry to hear that. When did it happen, Janet?
Speaker 13: About him a month ago?
Speaker 6: Oh my goodness. How many years were you married?
Speaker 3: Oh?
Speaker 1: Of ken? Okay, that's that's horrible.
Speaker 3: No, thank you, I'm appreciate it.
Speaker 1: So what's going on with you?
Speaker 8: State?
Speaker 1: What kind of issue are you.
Speaker 13: Having he's got a daughter from a previous marriage, Okay.
Speaker 3: And I and so I'm wondering what she's going.
Speaker 1: To be able to what suck for me?
Speaker 6: Sorry, let me ask you a couple of questions. I
Speaker 6: see what you're saying. You're saying, what is she entitled to?
Speaker 6: Is that really the question? Did he have any kind
Speaker 6: of a trust or a will? Nope, so he had nothing.
Speaker 6: That's interesting. I'm already gonna que Kelly to get Brad
Speaker 6: O'Brien up. But let's talk about the primary residence, the house.
Speaker 6: Did you guys own property together?
Speaker 23: Well, recently, about eight years ago, my mother had passed away.
Speaker 13: And willed the house to me.
Speaker 6: Okay, and so not half of it.
Speaker 17: Is because you know, I guess we were married, right.
Speaker 6: Well yeah, but generally you would. Were you both on deed?
Speaker 1: Yes?
Speaker 7: Yes, I don't think there's going to be any issue
Speaker 7: with the daughter in the house whatsoever. I believe the
Speaker 7: house and we're going to give Brad O'Brien on But
Speaker 7: the house basically just goes to you in its entirety.
Speaker 7: So what necessarily are you worried about? Like did he
Speaker 7: have bank accounts?
Speaker 8: No?
Speaker 1: So what what.
Speaker 7: Are you worried about that. Yeah, well there's going to
Speaker 7: be no problem if you were on deed and he
Speaker 7: was on deed. Now, the only time that would be
Speaker 7: different if you were tenants in common cheese. I always
Speaker 7: get these two mixed up, but I can't imagine the
Speaker 7: deed was written that way. I do want to get
Speaker 7: Brad O'Brien. Every single time, I'll tell you who screwed me.
Speaker 1: On this was Tom.
Speaker 7: Tom always gets this wrong, and he has created in
Speaker 7: my brain to always get this wrong. There's tenants in common,
Speaker 7: then there's joint tenancy, and I forget which is which,
Speaker 7: but I know the differences. So one of the means,
Speaker 7: let's say you and I Janet own a house together.
Speaker 7: I own fifty percent of it, and that's it. I
Speaker 7: own fifty percent and that's all I own is fifty percent.
Speaker 7: You own the other fifty percent. I can do whatever
Speaker 7: with my fifty percent.
Speaker 1: I want.
Speaker 7: It's my own thing and it's your own thing. The
Speaker 7: other one is we both own it together, and if
Speaker 7: one of us dies, the other one gets it in
Speaker 7: the entirety. And that is the way ninety nine percent
Speaker 7: of these things that aren't investment properties are written.
Speaker 6: So I would assume it's that way.
Speaker 1: I do want to get Brad O'Brien on.
Speaker 7: But do you know if i'm the deed, it's it's
Speaker 7: tenants or is it a joint tenancy?
Speaker 6: Do you know what the deed says.
Speaker 3: It's not a joint tenancy. It's the both of us.
Speaker 7: Yeah, so that's it. There's nothing to worry about. The
Speaker 7: daughter can't do anything when it comes to that house
Speaker 7: at all.
Speaker 8: Good.
Speaker 3: Okay, well that's all we own.
Speaker 7: So yeah, you know you're it's kind of funny, do
Speaker 7: you is it the is it the loss?
Speaker 6: Is this how you react to loss?
Speaker 1: No?
Speaker 12: Not, well, I guess so, yeah, No, I don't.
Speaker 7: Mean that in a negative way whatsoever. It's just interesting.
Speaker 7: Everybody deals with things in different ways. I'll give you
Speaker 7: an example. I just saw my uncle in Arizona. He's
Speaker 7: basically on his deathbed. Suzanna and I flew out to
Speaker 7: see him, and I saw two of my cousins.
Speaker 1: One is name Amy, one is Stephen.
Speaker 7: The way Steven reacts in the room with his father
Speaker 7: is one hundred percent different than how Amy acts in
Speaker 7: the room. But they both love the father, and it's
Speaker 7: a very sad thing to see. But one reacts completely differently,
Speaker 7: and I'm just I guess really, all I was asking
Speaker 7: you is are you okay? Maybe that was a better
Speaker 7: way to put it.
Speaker 3: Not even close? Yeah?
Speaker 7: Do you need help any other fashion going through this
Speaker 7: besides the house? Are you going to end up possibly
Speaker 7: selling the house and downsizing.
Speaker 6: Or what are your what are your plans?
Speaker 17: That's what I'm scared of is losing the house because
Speaker 17: of all the other stuff, you know, like what he
Speaker 17: owes on credit cards and they're.
Speaker 16: All just enhanced name, but he owes a lot of
Speaker 16: money off the credit cards.
Speaker 6: Janet, you don't have to pay any of that. If
Speaker 6: they're just in his name, you don't have to pay
Speaker 6: any of that.
Speaker 8: Yeah.
Speaker 3: Yeah, so and then there is a wait.
Speaker 6: Wait, you're not but hold on, Janet, you're not trying
Speaker 6: to pay his credit card bills?
Speaker 9: Are you?
Speaker 3: Oh?
Speaker 1: Sorry?
Speaker 7: No, you can say, hell, okay, what besides the credit cards?
Speaker 7: Because I want you to feel a little more relaxed
Speaker 7: about it. You don't have to deal with that.
Speaker 6: What else?
Speaker 3: I don't know what was there is?
Speaker 16: I don't think there really is anything else.
Speaker 1: I was just really, I.
Speaker 13: Haven't I'll probably lose my car because it's only halfway paper.
Speaker 1: I have a car that he bought.
Speaker 23: Okay for me, whose name is on it, and then
Speaker 23: I still have to make the payments on it.
Speaker 11: But right now I'm incomeless.
Speaker 1: Do you have two cars, Janet?
Speaker 16: Notice one?
Speaker 1: Just one?
Speaker 6: Well, you don't want to lose the one car. What
Speaker 6: kind of car is it?
Speaker 3: Oh?
Speaker 13: It's a Mustang like two thousand eight okay?
Speaker 6: But it runs okay, I mean, there's no issues with it.
Speaker 16: No, I even had I'm sure it's an auto tech.
Speaker 12: Check it out before about it?
Speaker 1: Oh?
Speaker 9: Good?
Speaker 6: How much equity is in that house?
Speaker 21: A lot?
Speaker 6: Well, I mean, give me an idea.
Speaker 16: I don't know, maybe like four hundred thousand, okay.
Speaker 7: So I don't want you to freak out. You've got
Speaker 7: almost a half a million dollars to work with. You
Speaker 7: just got to figure out the best way to work
Speaker 7: with it. I sure wouldn't lose the car. One of
Speaker 7: the things you might think about is how to tap
Speaker 7: into some of that equity, for example, pay off the car.
Speaker 7: You might think of a reverse mortgage if the house
Speaker 7: is in good shape. Generally speaking, you would need a
Speaker 7: little bit of income for that, but that could be
Speaker 7: one thing to look at and then you could actually
Speaker 7: get some income every month from that reverse mortgage, or
Speaker 7: get a full line of credit to do with ever with.
Speaker 6: But there's different things you can do.
Speaker 7: So what I would like you to do is remember
Speaker 7: this conversation and when you do have questions, give us
Speaker 7: a call back, because I can tell you're distressed and
Speaker 7: I don't want you making bad mistakes. So honestly, you've
Speaker 7: got friends here and you should call us up if
Speaker 7: you have questions. We have experts in every field you
Speaker 7: can imagine that can help you.
Speaker 10: Oh that's so great.
Speaker 6: I appreciate it.
Speaker 17: Thank you so much.
Speaker 7: Okay, hold on a second, Hey, Kelly, make sure she
Speaker 7: has my contact info or at least my email, just
Speaker 7: in case she ever has a question. Give her my
Speaker 7: direct line, and of course you can always call three
Speaker 7: oh three seven one three A two five five.
Speaker 1: Where we going? Bennett?
Speaker 7: Bennett, Bennett, Bennett, Bennett, Bennett, Bennett, Bennett. Haven't talked to
Speaker 7: you for a while.
Speaker 1: Bennett. How are you doing? Man?
Speaker 21: Hey, Mark, you're the man.
Speaker 1: Thank you.
Speaker 21: The reason I'm calling. I need to talk to Kevin,
Speaker 21: and I'm sure that he cannot answer this. We have
Speaker 21: a two thousand and nine Volkswagen five cylinder. It just
Speaker 21: turned fifty thousand miles and I don't drive it, but
Speaker 21: my wife is telling me that when she first starts
Speaker 21: out from a stop light, it kind of hesitates and
Speaker 21: then everything is good to go. Does that make any
Speaker 21: sense to you?
Speaker 9: Probably from not driving it a lot. You could have
Speaker 9: carbon deposits, you could have clot fuel filter fulfilter's some months,
Speaker 9: but like a master flow gets a little dirty, dusty.
Speaker 1: You know, how do you troubleshoot something like that? Ken?
Speaker 9: You start with codes, and then you look for symptoms,
Speaker 9: whether it's too lean, too rich, and you just kind
Speaker 9: of narrow it down from there.
Speaker 21: Kevin, the only thing I was kind of worried about.
Speaker 21: Do you think again, do you think it could be
Speaker 21: like a transmission problem, a timing belt problem or something.
Speaker 9: Tell me about doesn't come and go, you're gonna have
Speaker 9: constant problems. I mean, either working or not. Yeah, it's
Speaker 9: either there or not. But I would I would go
Speaker 9: small first. That wouldn't go big, you know, transmission anything
Speaker 9: like that.
Speaker 1: No, I wouldn't worry too much about it.
Speaker 6: Bennet, sounds like it just needs some TLC get it
Speaker 6: up to Kevin, just not getting driven enough.
Speaker 21: Well, let me ask you this, my friend. Do you
Speaker 21: have anyone that can pick up the vehicle or do
Speaker 21: we have to deliver it to you?
Speaker 8: Yeah?
Speaker 9: I don't have a staff that you know, the pick
Speaker 9: up and deliver.
Speaker 6: You know what a lot of people do now, Bennett,
Speaker 6: I mean you guys have to come up here and
Speaker 6: we can get to an uber back home. Yeah, yes,
Speaker 6: exactly what I say. You drive it up there and
Speaker 6: then they'll get you an uber back.
Speaker 1: Yeah.
Speaker 8: I had to do that.
Speaker 9: Huh.
Speaker 21: You know if Kevin, if you have a car for
Speaker 21: a week or two weeks, I could care less.
Speaker 12: Sure.
Speaker 9: I'll never tell them mechanic that we'll take all two weeks.
Speaker 6: Yeah, don't don't do that. Tell him you can have it.
Speaker 6: Tell them you'll drop it off at seven am and
Speaker 6: you'll be back at eight exactly.
Speaker 9: I need it back in two days.
Speaker 6: Bennett, I would do that. Just get it up to him.
Speaker 6: He'll get you an uber.
Speaker 9: H I'll get you home.
Speaker 1: Yeah, for free.
Speaker 21: You know what, my friend. I love you guys dearly,
Speaker 21: and I'm gonna definitely take it out to you.
Speaker 6: Kevin us too, And Bennett, I gotta say something I
Speaker 6: haven't talked to you as Suzanne and I have been traveling.
Speaker 1: As you know.
Speaker 7: I hope you're doing good, sir, I really do. We
Speaker 7: got to get together again. We so enjoyed dinner with
Speaker 7: you and your wife, and we were going to do
Speaker 7: it again. Then that damn nasty thing called COVID started
Speaker 7: coming around and we haven't caught back up.
Speaker 6: So I'm going to make sure Suzanne reaches out. We're
Speaker 6: going to get it done, okay.
Speaker 21: Kevin, Love you guys, dearly. You are the best, so
Speaker 21: you've Bennett.
Speaker 6: Three oh three seven one three eight two five.
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Speaker 1: Heydad eight Heating dot com.
Speaker 6: Garrett and Thegang I love these guys.
Speaker 1: You know what they do.
Speaker 7: They actually give you an option if that furnace or
Speaker 7: ac breaks, or if you got a problem and you
Speaker 7: call them out. Let's say your unit's fifteen years old,
Speaker 7: they're gonna tell you, hey, man, it's just much to
Speaker 7: fix it. Maybe it's one thousand bucks, maybe it's four hundred.
Speaker 6: Whatever.
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Speaker 7: the customer, the choice of what you want to do.
Speaker 7: Check them out at eight eight eight heating dot com
Speaker 7: eight eight eight heating dot Com. Now I have got
Speaker 7: to bring up rain A Bias. She's an attorney, she
Speaker 7: works for the.
Speaker 6: Bias law firm, and I'm just going to bring her
Speaker 6: up and start kind of from scratch. Everybody else, hang tight,
Speaker 6: Janet Ashley greg Bianca, I heard about this story.
Speaker 1: Today, Rena today.
Speaker 7: I know you were on the air with us probably
Speaker 7: a couple weeks ago over somebody in Colorado Springs, but
Speaker 7: I was out of town for our thirty first anniversary
Speaker 7: with my wife. I it's car day today, and some
Speaker 7: of the car people in studio with me told me
Speaker 7: a tale that I find hard to believe. So let
Speaker 7: me tell you what I heard, and then I want
Speaker 7: to ask you if you agree. The story was put together.
Speaker 7: An older gentleman had a Toyota Sianna. His wife passed away.
Speaker 7: He's a vet, and there's other things that are somewhat
Speaker 7: involved in the story, but not a lot. He's an
Speaker 7: older guy and he's a vet, had a Toyota Sianna
Speaker 7: one hundred per cent paid off.
Speaker 6: His wife died.
Speaker 7: Sometime later, he decides he just wants to go to
Speaker 7: California and he wants to trade in the Sienna and
Speaker 7: get a Mercedes. He goes down to phill Long, he
Speaker 7: trades in, and he gets a Mercedes. A month goes
Speaker 7: by or whatever amount of time, and he gets the
Speaker 7: first voucher to pay the first payment on the Mercedes.
Speaker 7: Because even after the trade in, of course it created alone.
Speaker 6: So he can't afford it.
Speaker 7: He goes back to phil Long says, look, I can't
Speaker 7: afford to pay this. I just simply can't afford it.
Speaker 7: Can I have my old vehicle back? Eventually he gets
Speaker 7: his old vehicle back, the one that was fully paid off,
Speaker 7: but now that same vehicle, not a like one, but
Speaker 7: that same Toyota Siana he has back. He no longer
Speaker 7: has a Mercedes, and he now owes thirty nine thousand
Speaker 7: dollars on his original vehicle. Is is that correct?
Speaker 17: For the most part, that is correct?
Speaker 10: I mean it's pretty egregious, so agreedious in.
Speaker 6: My in my egregious in my opinion.
Speaker 7: They ripped his face off, literally ripped it off.
Speaker 1: But what part isn't correct?
Speaker 23: To owe the money? So he paid nine thousand dollars
Speaker 23: in total cash for the down payment on the Mercedes,
Speaker 23: and also when he went back to try to get
Speaker 23: his old vehicle back, they made him put another five
Speaker 23: thousand dollars down, So in total he's given them about
Speaker 23: nine thousand dollars in cash, and then he owed at
Speaker 23: the end of the loan for the Avalon that he
Speaker 23: used to own. Outright, it would be thirty three thousand
Speaker 23: dollars that he owes the bank.
Speaker 7: Now no matter what, he's either out of pocket, he's
Speaker 7: out of pocket about nine grand, and he has a
Speaker 7: loan right now on the same Sianna or same whatever
Speaker 7: vehicle that he had a completely paid off he now
Speaker 7: owns thirty three thousand.
Speaker 12: That's right.
Speaker 7: This is crazy. And this is Phil Long in Colorado Springs.
Speaker 23: Right, they did business un aer Mercedes Benz of Colorado
Speaker 23: Springs owned by so Long. It's like LLC, so it's
Speaker 23: owned by the so Long umbrella.
Speaker 7: This is I've never heard of anything this crazy. They
Speaker 7: literally ripped the old guy's face off. How old is he.
Speaker 8: Said?
Speaker 23: Gosh, you know what, I think he's in his seventies
Speaker 23: as not in his eighties.
Speaker 10: He's older.
Speaker 3: How older, gentlemen?
Speaker 4: Is super nice?
Speaker 1: You're an attorney.
Speaker 7: I mean, just looking at this, I mean a lot
Speaker 7: of people are going to say, wow, there's nothing illegal
Speaker 7: about it, And I guess really there isn't anything illegal
Speaker 7: about it. I mean, what is your opinion on the
Speaker 7: legalities of the deal. Did you actually look at any
Speaker 7: of the paperwork? How do you know this story's correct?
Speaker 1: Yeah?
Speaker 23: So I'm his attorney, and he gave me for mission
Speaker 23: to speak to Tom Martino because I do see some
Speaker 23: claims that we could potentially make. I do see it right, negative, how.
Speaker 6: About that there are a bunch of jerks and ripoffs.
Speaker 23: Yeah, that's too right. So there aren't some specific claims
Speaker 23: negligent misrepresentations, potentially fraudulent misrepresentation. But he's not going to
Speaker 23: I don't I don't know if you know this part.
Speaker 3: But he's not going to live.
Speaker 23: Long enough for us to actually go to trial. And
Speaker 23: this is why I call it the Tom Martina Show
Speaker 23: because at this point I can file a claim and
Speaker 23: I'm willing to do so. You know, I could take
Speaker 23: this on contingency, and I'm willing to do so because
Speaker 23: I agree with you.
Speaker 17: This is terrible.
Speaker 23: I cannot believe that these people are human beings, got
Speaker 23: across from him and had him sign this deal.
Speaker 1: I want to know everything.
Speaker 6: You know what I'd like from you. I would really
Speaker 6: like this, and I'm not kidding.
Speaker 7: I would like the names of the actual salespeople and
Speaker 7: the finance guy involved, because I want our entire community
Speaker 7: to know about these people. And for anybody out there
Speaker 7: in Denver, Colorado Springs, if I see and hopefully if
Speaker 7: you see fill long Ford on any sign, you'll just
Speaker 7: keep driving. Don't stop for any reason, because if your
Speaker 7: car is completely paid off, you might end up owing
Speaker 7: money on it and have the same car. This is
Speaker 7: the craziest thing I ever heard. But I want the
Speaker 7: community in Colorado Springs, in fact, I want to get
Speaker 7: KRDTV on this. I'm going to call my people down
Speaker 7: to KRDO and I want them to go out and
Speaker 7: interview this seventy eight year old guy that got his face,
Speaker 7: his face ripped off, and they crap down his throat.
Speaker 7: They're a bunch of jerks in my opinion, what kind
Speaker 7: of people would do that. The attorney's being nice, this
Speaker 7: is absolutely outrageous. I want to get krd I want
Speaker 7: the news down there. I want them to out these people.
Speaker 7: I want the.
Speaker 6: Salesperson involved, the general manager, the shady finance guy, every
Speaker 6: one of them. I want to name names. If you
Speaker 6: can get me that information, i'd appreciate it. I would
Speaker 6: rein up any information you can get on this. In
Speaker 6: the guy's dying, what's his prognosis? What's going on with them?
Speaker 23: Oh man, he has cancer as well?
Speaker 1: These o.
Speaker 23: Retired teacher was in the millage.
Speaker 6: I got a break.
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Speaker 7: Here's what we're gonna do. I'd being dead honest. Here
Speaker 7: here's what I'd like. I want to go back to Reina.
Speaker 17: Uh.
Speaker 7: I want everybody to understand what we're talking about. And
Speaker 7: I'm sorry, Bianca, Greg Ashley Janet, I'm sorry. I promise
Speaker 7: we will get you four on first thing. But I
Speaker 7: cannot believe a seventy eighty year old guy walked in
Speaker 7: with the vehicle to fill long one hundred percent paid off,
Speaker 7: didn't own a dime. Yes, he did everything wrong. He
Speaker 7: went to them, he traded it in on a Mercedes,
Speaker 7: and then a month later, when he got his coupon
Speaker 7: to pay his first thing, realize there's no way he
Speaker 7: can pay it. He doesn't have a job, he's dying
Speaker 7: of cancer. The guy just wants to get to California
Speaker 7: to live out the rest of his life. So bottom line,
Speaker 7: he got his own Toyota back, the exact one he
Speaker 7: owed zero on zero, He got it back, gave them
Speaker 7: nine thousand dollars, and now owes thirty three thousand dollars
Speaker 7: on his car once again, Rena, that is exactly what's
Speaker 7: going on, right.
Speaker 3: That's exactly what's going on.
Speaker 6: Here's what I'd like to do. I'd like him in studio.
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