Speaker 1: Rip dum.
Speaker 2: You need advice, who you don't have? Come run in
Speaker 2: just as fast as we can. Shooter's gonna help.
Speaker 3: Come man, This is.
Speaker 4: The Troubleshooter Show Now, Tom Martino, Hey.
Speaker 5: Tom Martino here, Welcome to the show. Three oh three
Speaker 5: seven one three Talk seven one three A two five five.
Speaker 5: We're here to help you solve your problems and answer questions,
Speaker 5: take your complations. We've been handling a lot of important cases.
Speaker 5: But I want you to call right in, please, and
Speaker 5: we will take your calls. Calls always take precedence. So
Speaker 5: what you do is call three oh three seven one
Speaker 5: three talk when we're in the studio. That's the iHeart
Speaker 5: Talk number in Denver, but we have our number for
Speaker 5: the iHeartRadio mapp and for YouTube and for everywhere else
Speaker 5: and and Denver as well. And if you call that
Speaker 5: twenty four to seven, you'll get a when we're on
Speaker 5: the air. When we're not on the air, you'll get
Speaker 5: our office. You leave a voicemail and we will get
Speaker 5: back to you. You never have to wait on hold.
Speaker 5: And Angelica, who's coming up as a prime example of that.
Speaker 5: Three oh three Martino three three six two seven eight
Speaker 5: four sixty six we have some important updates on all
Speaker 5: kinds of issues. But what I want to do is
Speaker 5: take Angela and talk about her problem with A T
Speaker 5: and T. Angela, Welcome to the show. What's going on? Angela?
Speaker 5: Hi Angelica? Sorry Angelica? What's going on? Angelica?
Speaker 3: Well, this is my last resort. I am with brothers
Speaker 3: Lornie and we have had an AT and T business
Speaker 3: account since two thousand.
Speaker 5: And eight Brother's flooring, Okay.
Speaker 3: Yeah, and we've had an ongoing billing issue kind of
Speaker 3: with AT and T since May.
Speaker 5: I have spent Now you've had them for how long?
Speaker 3: Since two thousand and eight? A business account?
Speaker 5: Okay?
Speaker 3: We had a business rep at one time, but he
Speaker 3: left and they replaced him with another individual who has
Speaker 3: not been able to help us.
Speaker 5: And what's the problem with your AT and T business account?
Speaker 5: What is the problem?
Speaker 3: Well, basically, a warranty replacement was done and not through insurance.
Speaker 3: You know, you can use a surion a.
Speaker 5: Warranty replacement for a cell phone, correct, for a cell
Speaker 5: phone for one of our phones. And the warranty you
Speaker 5: said was not a Shurian It.
Speaker 3: Was not an Assurion claim. Nope, what kind of claim
Speaker 3: was it? It was a warranty replacement of phone we got?
Speaker 5: Okay, got it? Yeah? Yeah. Because what people don't realize
Speaker 5: is that cell phonees do have warranties, and very seldom
Speaker 5: do we use them. We automatically go to our insurance.
Speaker 5: But if it's a service, if it's a hardware issue
Speaker 5: and it's still under warranty, you can get a replacement.
Speaker 5: So did you get a replacement under the factory warranty?
Speaker 3: I did get a replacement under the factory warranty through
Speaker 3: AT and T.
Speaker 5: No wait, wait, wait, wait wait? What kind of phone
Speaker 5: was it?
Speaker 3: It was a Samsung Z slip four.
Speaker 5: Are you sure? Now? I know that this sounds like
Speaker 5: a silly question. Okay, but you said through AT and T,
Speaker 5: which bothers me because when you become an owner of
Speaker 5: that Samsung phone and register it for the warranty, a
Speaker 5: lot of people don't register their phones that will go
Speaker 5: through the Samsung factory warranty. But if you go through
Speaker 5: AT and T, I'm just going to tell you because
Speaker 5: I've We've had this before. They're going to automatically go
Speaker 5: to your A sure or some kind of insurance if
Speaker 5: you have it. But I need to know something. Do
Speaker 5: you have other than the factory warranting. Do you have
Speaker 5: some insurance on those phones?
Speaker 3: Well, all of our equipment is insured, yes.
Speaker 5: Is it insured through Assurian It is, yes. Yeah, so
Speaker 5: that's what they did. Keep going with your your keep going.
Speaker 5: What happened?
Speaker 3: So, basically, because the phone was less than thirty days old,
Speaker 3: because an issuring young claim was filed prior to then.
Speaker 5: What do you mean prior to then? For what? So?
Speaker 3: Prior to May the phone sat and it was under
Speaker 3: their warranty, so it didn't go through Assurion. It was
Speaker 3: under the thirty days from AT and T.
Speaker 5: Okay, But you said the phone sat, did it sit
Speaker 5: more than thirty days? It did?
Speaker 6: Not?
Speaker 7: Know?
Speaker 5: Okay, So I don't know why you're telling me that.
Speaker 5: Then if you had a claim with AT and T
Speaker 5: with the with the with Sam's on for a replacement,
Speaker 5: did Samsung replace the phone?
Speaker 3: No, AT and T replaced it. I know it's very it's.
Speaker 5: Very okay, I'm telling you right now. If AT and
Speaker 5: T replaced it, it was not through Samsung. They did
Speaker 5: it through your insurance. But keep going, Keep going. What happened?
Speaker 5: I know you're being charged for the deductible right.
Speaker 3: Well, No, there was no deductible.
Speaker 5: Because good. So what's happening? Then you're calling for a reason,
Speaker 5: So what's going on? I'm going to shut up?
Speaker 3: Go ahead, all right? So what happened was here we are.
Speaker 3: You know, they did the warranty exchange. I sent the
Speaker 3: bad phone back to AT and T. They sent me
Speaker 3: the label, all of those things. In June, sent it back.
Speaker 3: I got an email stating, we've received your defective device.
Speaker 3: That's great. A month later I got an email saying,
Speaker 3: we have not received your device. We're charging you four
Speaker 3: hundred and something dollars. I battled with them for another
Speaker 3: two months with that. Now we lead up to now, okay,
Speaker 3: they did spred it the money. Now we go to
Speaker 3: our current time and I paid the bill every month.
Speaker 3: Didn't realize on this bill that they started to installment
Speaker 3: team into.
Speaker 5: The for the they're charging you for the new phone
Speaker 5: because they say you didn't return the old one, right,
Speaker 5: I thought, by the way, because we had a call
Speaker 5: like this before, I thought they no, no, it doesn't
Speaker 5: matter what I thought about it, but it was. I
Speaker 5: thought they were charging you for the deductible because they
Speaker 5: assumed it was an Enturion claim. But this is different,
Speaker 5: totally when you stumped it back. How did you send.
Speaker 3: It back with their label they provided me? Okay, I
Speaker 3: have documentation.
Speaker 5: That's terrible. So what are you do in a case
Speaker 5: like that if they say you did you send you
Speaker 5: did not send it back? Did you get a tracking number?
Speaker 3: I got everything? I sure do. I have emails saying
Speaker 3: thank you, we received your your phone back.
Speaker 8: What wait?
Speaker 5: Wait wait wait, you even got it. You even got
Speaker 5: a confirmation that they received it. Yes, all this and
Speaker 5: they're still charging you for it.
Speaker 3: So yes, because what they're saying is that it was
Speaker 3: not Now they're saying it wasn't a warranty.
Speaker 5: I told you that, you know. I know people think
Speaker 5: I jumped the gun when I tried to. So they're
Speaker 5: saying it was an insurance claim.
Speaker 3: No, they're saying, I somebody put it in the system
Speaker 3: as an upgrade on the next okay program.
Speaker 5: Wait, okay, here's what I want to know. The phone
Speaker 5: that you sent back, the old one?
Speaker 9: What kind was it?
Speaker 3: It was this a Samsung? They flipped for same exact phone.
Speaker 5: But so how could they say it was an upgrade?
Speaker 7: Exactly?
Speaker 3: God, So basically they started to wait.
Speaker 5: So they acknowledge, They acknowledged they got the phone. Mm
Speaker 5: hmm okay, So now the issue is this The issue
Speaker 5: is is they're charging you for the new phone the
Speaker 5: full price or some kind of differential.
Speaker 3: Well, they started the full price over again, so you
Speaker 3: might as well say.
Speaker 5: That why I don't understand you was the old one
Speaker 5: paid off? No?
Speaker 3: I was still. I was at nineteen or thirty six.
Speaker 5: Payments and now they started it.
Speaker 3: Over all the way over.
Speaker 5: Gosh, And what you're saying is they should have just
Speaker 5: done the installment, or they refund what you paid and
Speaker 5: give you the installments from either way, you shouldn't have
Speaker 5: to pay fifty percent more or whatever, right.
Speaker 3: Because the phone was almost paid off.
Speaker 5: And you can't get through to someone at AT and
Speaker 5: T that understands this.
Speaker 3: No oh No, I've spent countless hours on the phone
Speaker 3: with them.
Speaker 5: And nobody assume them.
Speaker 3: People give me wrong information.
Speaker 5: Mark, is this and I'm sorry for not sending that link.
Speaker 5: I will send that for you, But Mark, is this
Speaker 5: unbelievable that their flim flamminer around. Explain what you have
Speaker 5: done in the past and how it works.
Speaker 10: Well.
Speaker 11: I had an issue with another phone carrier, very similar.
Speaker 11: I sent something back. They said they never received it,
Speaker 11: although I had all the proof that I did. The
Speaker 11: situation's a little different. They weren't trying to charge me
Speaker 11: on the next program. But anyhow, I just paid it.
Speaker 11: Whatever they were, whatever they were doing in charging me
Speaker 11: each month, I just paid it. Then I took them
Speaker 11: to small claims court. They settled with me and figured
Speaker 11: out all the billing. They refunded everything. That's kind of
Speaker 11: everything right, and AT.
Speaker 5: And T definitely has offices here. You can do that
Speaker 5: in small claims court for the price. So what you're
Speaker 5: going to do is you're going to sue for what
Speaker 5: you've paid in so far in the old phone, because
Speaker 5: that should have been applied to the new one. You
Speaker 5: don't mind starting over on the new one as long
Speaker 5: as you got credit for all the payments you paid in, right.
Speaker 3: Well, if I had a new phone, well you do
Speaker 3: have a new phone. Well, it's still it's it is
Speaker 3: essentially it's a replacement warranty phone.
Speaker 5: Angelica, Angelica. If you don't go to court with the
Speaker 5: right math, you're going to be kicked out. So let
Speaker 5: me explain this to you. No matter what, you're gonna
Speaker 5: have to pay the balance of the payments on the
Speaker 5: new phone. You know that, right, yes, yes, okay, So
Speaker 5: you need a credit for what you've paid in thus
Speaker 5: far nineteen payments, right, nineteen at how much?
Speaker 3: There's thirty one?
Speaker 5: Okay, nineteen times thirty one. That's what you're going to
Speaker 5: sue for. Do you understand why? Because to get them
Speaker 5: to pro rate the new phone is going to be
Speaker 5: brain damage and you can't sue for specific performance in
Speaker 5: small claims court. You can't go to court and say
Speaker 5: I want them to transfer the credit that I have
Speaker 5: on the old phone to the new one so I
Speaker 5: can start payments on number twenty. You can't do that.
Speaker 5: So instead of doing that, you're gonna make it very simple.
Speaker 5: You're suing for all the payments you made on the
Speaker 5: defective phone because they did not credit you for them
Speaker 5: on the new phone. They started you over at payment one.
Speaker 3: Correct.
Speaker 5: Yeah, we get it, but you will you'll win. But
Speaker 5: better than that, mark, tell her what will happen that
Speaker 5: happens eight out of ten times or nine out of
Speaker 5: ten times with.
Speaker 11: You, Well, they're just going to settle. I mean, she's
Speaker 11: got a valid complaint. Once she bends the ear of
Speaker 11: the proper person, they're gonna fix it. Mark is the
Speaker 11: king of Unfortunately, these days, in order to get proper
Speaker 11: customer service, when someone truly is in the wrong, like
Speaker 11: AT and T appears to be here, you have to
Speaker 11: file suit. I know it sounds ridiculous, but that's it.
Speaker 11: They stonewall you forever. They think eventually you're going to
Speaker 11: go away and live with it, right, And I'll tell
Speaker 11: you what, nine out of ten do most likely you
Speaker 11: will as well, I'll just say that most likely you
Speaker 11: will not go through with it either.
Speaker 3: Well, I say that I will only because thank you.
Speaker 5: I want you to please do it, Please do it.
Speaker 12: A lot of And if you.
Speaker 11: Want email help at troubleshooter dot com, I'll send you
Speaker 11: some information which I've already been down that road, logistic
Speaker 11: information I'll send you.
Speaker 5: You know what I mean is he's not going to
Speaker 5: give you legal advice, but he will send me.
Speaker 13: But I'll tell you who you serve. If you're suing
Speaker 13: atn T, I'll I'll.
Speaker 5: Tell you all the basics, all that logistical information he'll
Speaker 5: share with you, and it's invaluable. Okay, I sent that
Speaker 5: one to you, by the way. Okay, so Angelica, hang on,
Speaker 5: Mark Kachina can get you the address that you have
Speaker 5: to email us to three all three seven one three
Speaker 5: talk seven one three eight two five five eight eight
Speaker 5: eight Heating dot com for your forty five dollars deep
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Speaker 12: You don't pay a cent until you're content.
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Speaker 5: nine two zero sixteen twenty two. Hi Tom Martine, your troublestraator.
Speaker 5: Brian is next, and uh, Brian, what's going on? Sir? Brian?
Speaker 7: Something?
Speaker 5: Hey, what's happening?
Speaker 14: Sir?
Speaker 5: Yes I can, sir, what's happening?
Speaker 15: I want to get your opinion on something?
Speaker 5: Okay, go ahead.
Speaker 15: I have a friend of mine she's an older girl,
Speaker 15: and she has double pained window in the front of
Speaker 15: her house. Yeah, and in between the pains, she thinks
Speaker 15: mold is growing. Hmmm, somehow moisture or something got in there.
Speaker 5: So how old is the window? How old is the window?
Speaker 15: Probably ten years?
Speaker 5: Nine years?
Speaker 15: Okay, So she's called around a couple of places. Nobody
Speaker 15: would get back to her. So I heard Mark Shamansky's.
Speaker 15: You know, they'll come out and give you an estimate
Speaker 15: for free, this and that. So all I want was
Speaker 15: somebody to come out just look at the window. They
Speaker 15: don't have to come into the house.
Speaker 16: They can see it from the outside.
Speaker 15: They don't have to take anything apart. You know, she
Speaker 15: was willing to pay a little bit of money. They
Speaker 15: wanted five hundred dollars or they would not send anyone out.
Speaker 5: Now do you think that's reasonable, Not the way you're
Speaker 5: presenting it. No, uh huh, Nope, that's good.
Speaker 17: What happened?
Speaker 5: I mean now I can see them saying, we don't
Speaker 5: have time for free estimates. We can't get you in
Speaker 5: right now. What if you want to get it? Wait?
Speaker 11: Wait, what was the estimate for? Hey, hey, hey, loudmouth,
Speaker 11: what was the estimate for?
Speaker 13: Was it for mold. Was it to come out and
Speaker 13: test for mold?
Speaker 5: No? No, what was there.
Speaker 15: Just to look at the window, just to look at
Speaker 15: the window and see what they think?
Speaker 11: Kelly, is this the guy you've been telling me about?
Speaker 12: Can we give him a chance?
Speaker 5: Messages Brian, can you hold on please? Okay, let's just
Speaker 5: forget about that. Just just hold on. I got marked
Speaker 5: with me Mark Schamanski. Now listen, people are not obligated.
Speaker 5: Let me explain something to you. People are not obligated
Speaker 5: to come out to a home. And I don't know
Speaker 5: what the situation is, but in general, whether it's K
Speaker 5: and H Holmes Solutions, whether it's Gravina's, whether it's a Genesis,
Speaker 5: whether it's Excel roofing, And I'm not saying they don't
Speaker 5: do it, but I'm saying they're not obligated to troubleshoot. Now,
Speaker 5: if someone wants an estimate on replacing the window, I
Speaker 5: think if they want to get free estimates, they can,
Speaker 5: and they should, but they don't have to. Now, if
Speaker 5: someone says I don't know if the window needs to
Speaker 5: be replace, in fact, we don't know what's wrong with
Speaker 5: the window, can you troubleshoot it. That's a different story
Speaker 5: that could involve testing and all kinds of stuff. I
Speaker 5: don't know, but I'm gonna let Mark speak for himself
Speaker 5: since he was just on doing a commercial. And trust me,
Speaker 5: we're I like to use the word open and honest
Speaker 5: and transparent. I don't you don't get by forty five
Speaker 5: or fifty years by not being He's a he's a
Speaker 5: very valued sponsor. But I'll give him. I'll give you
Speaker 5: your say. You think it was unreasonable that they wanted
Speaker 5: to charge five hundred dollars to come out and examine
Speaker 5: or inspect the window to tell you what's going on
Speaker 5: with it. Mark Schamanski, Hi, are you there, sir?
Speaker 17: I am, I'm here, Tom.
Speaker 5: Mark. You know I can't say I've ever gotten this
Speaker 5: can play before. Now is it a five hundred dollars
Speaker 5: fee to inspect it or what? Or is that not true?
Speaker 5: Tell me what's going on?
Speaker 16: To me?
Speaker 17: From what I just heard, it sounds like somebody called
Speaker 17: up and asked how much it is because we think
Speaker 17: we have mold And then so my office said, well
Speaker 17: for mold tests is going to be between three three
Speaker 17: ninety nine four ninety nine. So that's probably where the
Speaker 17: five hundred dollars come up from because that's what it
Speaker 17: costs to do a mold test with US. Okay, that's
Speaker 17: one of the lowest in the industry.
Speaker 5: Now if someone no, no, I understand that, and it's
Speaker 5: not the lowest, it's the most honest. But I want
Speaker 5: to ask you something, and I want Brian to hear this,
Speaker 5: because if if he called or she called and said,
Speaker 5: I'm having trouble with my window. There's something growing in
Speaker 5: between the panes. I want to know if it can
Speaker 5: be fixed or if I need to replace it. If
Speaker 5: you go out to inspect the window to see if
Speaker 5: it needs to be replaced, is there a charge.
Speaker 17: No, there's not a charge for me just to come
Speaker 17: out and look. But what I would say is, if
Speaker 17: I had that phone call in my office said here, Mark,
Speaker 17: will you talked to Brian because this is the situation,
Speaker 17: I would say, go ahead and call a glass company.
Speaker 17: Because I'm a contractor. It makes no sense for me
Speaker 17: to come out and replace the glass in one window.
Speaker 17: And that's probably what could be done. Is you just
Speaker 17: call a glass company that replaces the individual glass unit
Speaker 17: in a window if you think there's mold in there.
Speaker 5: So they can do the IGU, the insulated glass unit,
Speaker 5: they can replace within I remember we used to have
Speaker 5: a company. Mark was mentioning the other day they I
Speaker 5: think they closed up shop, but they used to do that.
Speaker 5: Fifty eighty yeah, fifty two eighty windows, screen and classroom.
Speaker 18: Me.
Speaker 17: They were great Ken, Carl Glass will come to it.
Speaker 5: I mean, Ken, they're a great company. Okay, So Brian,
Speaker 5: there might have been a misunderstanding there.
Speaker 15: Well, the misunderstanding was not on my side, because the
Speaker 15: lady said, if we have to do a mold test,
Speaker 15: that's three hundred ninety nine to four hundred ninety nine dollars,
Speaker 15: so it's probably going to be four ninety nine. I said, no,
Speaker 15: we don't want any mold tests. All we need is
Speaker 15: somebody to come out look at the window. If they
Speaker 15: think it's mold, then she'll decide if she can afford
Speaker 15: to have somebody take the window out and everything else.
Speaker 15: And I explained it to her like three times and
Speaker 15: she still said four nine.
Speaker 5: Well because she because she was thinking. She was thinking,
Speaker 5: if there's something growing, they're gonna have to test it.
Speaker 5: Because Brian, that's all I can say. But listen, you
Speaker 5: had your say, what would you like me to. Do
Speaker 5: you want me to kick Genesis Total Exteriors off?
Speaker 15: They refer liss now no, okay, no, But they come
Speaker 15: on and they say they'll get free estimates for rules.
Speaker 5: They will give free estimates for everything. Thank you. They
Speaker 5: will give they will and they'll still give your friend
Speaker 5: a free estimate. Okay, Brian, I let you have your say.
Speaker 5: They will give free estimates. There was a misunderstanding. Do
Speaker 5: you understand that now? Now? Oh my god, there was
Speaker 5: a misunderstanding because you don't know half.
Speaker 11: Of the messages and the threatening phone calls Kelly.
Speaker 13: Had to put up because of that ass Jack.
Speaker 5: Tell me what tell me about it?
Speaker 9: Kelly?
Speaker 5: Tell me?
Speaker 19: Kelly tell me, Well, there have been a few voicemails.
Speaker 19: I don't think they were necessarily threatening. They were more
Speaker 19: derogatory towards me because I wouldn't let him on the
Speaker 19: air in the first place, because we have a certain
Speaker 19: thing we like to always involve the owners.
Speaker 5: And by the way, by the way, Kelly, Kelly, I
Speaker 5: don't know if this is the first time you're hearing this,
Speaker 5: but I don't care about that. You don't have to
Speaker 5: contact owners first. Now, if you want to contact any owners, first,
Speaker 5: I have a she tries to get the owners offer. Yeah,
Speaker 5: oh I get it. I get it, so he can
Speaker 5: address it. I get it for sure. That's great. Yes,
Speaker 5: and we do that with every company. I want to
Speaker 5: make this clear. We do that with every company. Yes,
Speaker 5: go ahead, Okay, got it. So here's what we're doing.
Speaker 5: We are going to uh, we're going to whip Mark
Speaker 5: Schamansky with a bamboo shoot.
Speaker 3: No, let's not do that.
Speaker 5: He's really super sweet. Okay.
Speaker 19: Whatever I talked to him, like to do and stuff
Speaker 19: like that.
Speaker 20: He's very nice.
Speaker 21: Kelly.
Speaker 11: Originally, when the guy called, we won't whoop him. Originally
Speaker 11: when he called.
Speaker 20: He hung up on me.
Speaker 13: Well, forget about forget.
Speaker 11: Him being an ass. I already get that. How about
Speaker 11: what was his issue with Mark? Was it something The
Speaker 11: first thing you ever said to me had to do
Speaker 11: with mold exactly.
Speaker 12: He never said anything.
Speaker 13: About windows or glass.
Speaker 11: It was a mold test that everybody else in the
Speaker 11: world does for fifty bucks. And I said, there's not
Speaker 11: a damn company in the world that's going to show
Speaker 11: up and do a mold test for fifty bucks.
Speaker 19: And that's exactly what I told Brian. I said, you know,
Speaker 19: there has to be certain mitigation. There are certain steps
Speaker 19: that you have to take, and it's not going to
Speaker 19: be fifty to seventy five dollars because he thought that
Speaker 19: was all it was going to take is a truck
Speaker 19: roll into a place, into the residences.
Speaker 5: Enough, we spent we spent too much time on it. Anyway,
Speaker 5: I don't think I don't think it's going to be
Speaker 5: you know, it's not a major problem.
Speaker 13: Okay, not at all.
Speaker 5: Now I have to take Carolyn because I am so
Speaker 5: mystified by this. I don't understand what she wants to
Speaker 5: talk about. Carolyn. I got to take a break, but
Speaker 5: let's get started. What did you want to talk about?
Speaker 5: Toxic ink?
Speaker 6: Well, you know, I just caught the end of something
Speaker 6: you were talking about yesterday.
Speaker 5: Oh I know what you were talking about, Carolyn.
Speaker 22: There are okay, the thermal paper on receipt thermal.
Speaker 5: Paper on printers, they've traced to poisonous chemicals that can
Speaker 5: seep into your skin and if you handle a lot
Speaker 5: of them, often it can actually disrupt hormone function and
Speaker 5: other things. And they've been finding it in people who
Speaker 5: work around receipts. Thermal paper, so when they print out
Speaker 5: a receipt they don't usually use. You can usually Telwyn,
Speaker 5: it's thermal. It's it's not the blue ink anymore. It's
Speaker 5: that it's that kind of almost off shiny paper and
Speaker 5: it's kind of It's all I can say is it's
Speaker 5: thermal ink, you know, And.
Speaker 6: Just handling my regular receipts like from the grocery store
Speaker 6: and all, this isn't dangerous.
Speaker 22: No, no, and either neither are the unless miles and
Speaker 22: miles and miles of them.
Speaker 5: If you do the thermal one now and then, it's
Speaker 5: not going to hurt you. But yeah, yeah, and just
Speaker 5: you can I mean, I will tell you that most
Speaker 5: of the time, though, would you say that they are
Speaker 5: thermal or not? I don't know. Actually I think a dragon,
Speaker 5: do you? I think they are thermal nowadays.
Speaker 22: More often than not, most receipts you're getting are going
Speaker 22: to be on that thermal paper.
Speaker 5: Right, That's what I'm thinking. So, Carolyn, it's just like
Speaker 5: they said, you know, you can touch them. It's just
Speaker 5: like people like I don't know, they'll go eating them. Yeah,
Speaker 5: it's they're They're not great, Carolyn, But I'm glad you're
Speaker 5: at least concerned with your health. We have more coming
Speaker 5: up on the Troubleshooter Show. Go with a sure thing
Speaker 5: Denver's Best roofer Excel Roofing dot com.
Speaker 12: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance Paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three O three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 5: your troubleshooter, By the way, fix it twenty four to
Speaker 5: seven in the house. We'll talk about their extreme clean
Speaker 5: and why you need it. I need to get to
Speaker 5: the phones man. We are like off the charts here, Skyler.
Speaker 5: What's happening with you? Skyler?
Speaker 23: Well, uh, my reason I was calling is about my
Speaker 23: aunt and the care facility she's in.
Speaker 5: And Okay, now, Skyler, is this a serious problem going on?
Speaker 5: What tell me about your aunt and how you got
Speaker 5: hipped to the problem, Skyler?
Speaker 23: Okay. Sparkan notes version she went into the hospital about
Speaker 23: the middle of August, had an abscess in her intestines.
Speaker 23: Did have that, did have to have surgery to have
Speaker 23: a section removed, was in recovery at that point. They
Speaker 23: were going to send her to a rehab facility after that,
Speaker 23: which she was in the hospital longer than she was
Speaker 23: supposed to be.
Speaker 8: Let's you hear she.
Speaker 23: Had Medicare Medicare she she's been there long enough, Medicare
Speaker 23: stop covering. I have her applied to try to get
Speaker 23: long term Medicare, to get her taken care of. And
Speaker 23: the reason why I'm doing all this is, well, where.
Speaker 5: You didn't You didn't tell me how she ended up
Speaker 5: in a senior care facility. Is it because that's all
Speaker 5: she could afford or what?
Speaker 23: Now? That's where they sent her for rehab. And then
Speaker 23: she had been on the re in the rehab area
Speaker 23: so long they had to move her to general long
Speaker 23: term care.
Speaker 5: And okay, so she's not recovering well, not as well
Speaker 5: as she.
Speaker 23: Could I suppose, not as well as we'd hope.
Speaker 5: Now, what's the name of the senior care facility?
Speaker 23: Grace Point Senior Care Facility.
Speaker 5: Okay, and what's the problem they yesterday we got to.
Speaker 23: Call about ten thirty. They want to they want to
Speaker 23: discharge her this week, but we're kind of struggling with
Speaker 23: that because she can't. They want to send her home
Speaker 23: directly to her house, but she can't care for herself
Speaker 23: right now. She's she can't get up to the bathroom,
Speaker 23: doesn't really eat or drink much.
Speaker 5: Okay, now, why are now There's a few reasons they
Speaker 5: discharge people. One is for lack of payment, unless unless
Speaker 5: you are an undocumented illegal immigrant or they they discharge
Speaker 5: you because they say you're better.
Speaker 23: Well, and that's part of why I guess I'm bringing
Speaker 23: this up. Where did that?
Speaker 5: Who is paying for this? Right now? By the way,
Speaker 5: is this medicare.
Speaker 23: Well for about well, so technically nobody.
Speaker 5: Has Okay, here's what I need to know. Does she
Speaker 5: have Medicaid? Does she have Medicare? How old is she?
Speaker 23: She is eighty four? She does have Medicare and Medicaid.
Speaker 23: They're both just stopping coverage because she's been there for
Speaker 23: so long.
Speaker 5: No, they don't stop coverage like that. No, all right,
Speaker 5: that there's something else going on. So is that why
Speaker 5: she's being discharged because her coverage is running out?
Speaker 7: Well?
Speaker 23: Yeah, because they're not getting paid and the reason why
Speaker 23: they did stop this is I have this document here.
Speaker 23: I'm still waiting on a few things from the care facility.
Speaker 23: This was reports that she was able to keep up
Speaker 23: with her physical therapy for Did.
Speaker 5: They tell you, I need to get to this part.
Speaker 5: Did they tell you she's being discharged because they're no
Speaker 5: longer getting paid. Yes, yes, they actually told you.
Speaker 23: That, correct exactly, I mean, not in the exact words, but.
Speaker 5: Yes, Okay, because her coverage is running out. Yes, Okay,
Speaker 5: Now I need to get I need to get integra on.
Speaker 5: I just need to ask them some general questions because
Speaker 5: Medicaid doesn't run out, neither does Social Security, I mean Medicare.
Speaker 5: So I don't I don't know what's going on.
Speaker 23: Okay, and I'll be honest, we don't. We don't either.
Speaker 23: We get bits and pieces them. We're just we just
Speaker 23: genuinely just want to know what's going on.
Speaker 5: Yeah, let's try to figure it out for you.
Speaker 3: Okay.
Speaker 5: How how was she doing? Could she make it at
Speaker 5: all at home?
Speaker 23: Absolutely not? She I mean she, I mean she can't
Speaker 23: really do. She doesn't get us to go to the
Speaker 23: bathroom because she can't. She actually we tried to get
Speaker 23: her yesterday and she gave one heck of a yank
Speaker 23: on that handrail and just can't get.
Speaker 5: Me now did she okay, did she get paid? Did
Speaker 5: they pay for anything for her? They meaning who her insurances?
Speaker 5: Did they pay for anything?
Speaker 23: Yeah, while she was in the hospital and while she
Speaker 23: was TechEd in rehabilitation.
Speaker 8: Got it?
Speaker 5: I got it? Okay, hold on, we'll we'll get we'll
Speaker 5: try to get some answers. I want to try to
Speaker 5: get Integra on just as a as an expert. Okay,
Speaker 5: so hold on three all three seven one three talks
Speaker 5: seven one three eight two five five Go with a
Speaker 5: Denver's best rufer excel roofing dot com. You don't pay
Speaker 5: a cent until you're content. Time for an insurance checkup free,
Speaker 5: no obligation. In comparison, call Compass Insurance paying too much
Speaker 5: your coverage at dozens of insurance companies find out now
Speaker 5: three O three seven seven to one. Help. You'll think
Speaker 5: you're his only customer when you choose Frank durand the
Speaker 5: real estate Man dot com to list your home with
Speaker 5: Remax Alliance three oh three nine two zero sixteen twenty two.
Speaker 5: Hi Tom Martino, you're a troubleshooter. I want to go
Speaker 5: to John Jones Junior with Integra Insurance, our health insurance experts,
Speaker 5: because I really need to get this question in. Can
Speaker 5: you think of any reason? John? This woman eighty four
Speaker 5: years old on Medicare and Medicaid. She was sent to
Speaker 5: a senior care facility for rehab after surgery, and she
Speaker 5: wasn't doing well in rehab and they decided they need
Speaker 5: to keep her in long term care in way, so
Speaker 5: this they switch from rehab to senior care like a
Speaker 5: nursing home I guess, and her insurance won't pay and
Speaker 5: they're asking her to leave.
Speaker 21: Well, go ahead, Medicare real quick. Medicare does not generally
Speaker 21: cover long term care in a nursing home. And then
Speaker 21: Medicaid right if she's Medicare Medicaid, So even if you
Speaker 21: pay out of pocket or with that long term care,
Speaker 21: Medicaid itself also you would be potentially paying out of
Speaker 21: pocket because Medicaid it does very escape the state often times.
Speaker 21: It's also most but not all, nursing homes. Well, I mean,
Speaker 21: if it's medical.
Speaker 5: John, I can't John, I can tell you this. Medicaid
Speaker 5: based on somebody I knew, does pay for long term care.
Speaker 5: But they're special facilities you have to go to.
Speaker 7: Right, right.
Speaker 24: Yeah, So a lot of nursing homes do except Medicaid payment,
Speaker 24: so in that could Medicaid will pay for some things
Speaker 24: the Medicare does not.
Speaker 8: Pay for or cover.
Speaker 21: So she's also on Medicaid.
Speaker 24: Then that may, but it's not all, not all nursing
Speaker 24: homes except that's.
Speaker 5: Right, and they're not obligated to so Skyler, Skyler. The
Speaker 5: problem here is Medicare doesn't have long term care, so
Speaker 5: you're left for Medicaid and that facility probably does not
Speaker 5: accept Medicaid.
Speaker 23: That is correct, and I meant to clarify this earlier.
Speaker 23: I do have her on tending long term Medicaid. What
Speaker 23: we're running into is we have called thirteen different facilities
Speaker 23: that are supposed to that we're trying to, but none
Speaker 23: of them can get pending. I got the payport filed,
Speaker 23: I just got a wait to hear from them.
Speaker 5: But that's right, they won't take pending. However, you can
Speaker 5: chip in and pay self pay for a while.
Speaker 23: That's where we're all running into is even between the
Speaker 23: four my dad, myself, and her brothers, we the foremost can't.
Speaker 5: So then somebody will have to probably stay with her
Speaker 5: at home for a while, John, is there any Medicaid
Speaker 5: for home care?
Speaker 1: Yeah?
Speaker 24: There could be some coverage for homecare in the Medicare
Speaker 24: or in the Medicaid. I guess let me go back
Speaker 24: to Medicare. It depends though, it's very limited. So let
Speaker 24: me get that exact Medicare homecare.
Speaker 3: Right.
Speaker 8: So we're looking at we're going.
Speaker 5: To run out of time, but but I want to
Speaker 5: hold on. I want you to.
Speaker 21: It's limited. And so how long.
Speaker 24: Did they say it's going to take?
Speaker 21: They say pending? How long did they say it's going
Speaker 21: to take to find out?
Speaker 23: I was told that they would contact me when they
Speaker 23: need to evaluate her and find out what kind of
Speaker 23: care she needs.
Speaker 5: I'll bet you could take two or three months.
Speaker 7: How long?
Speaker 21: And when did you first? When did you last apply?
Speaker 4: Class?
Speaker 23: Monday?
Speaker 5: Actually, Skuyler, there's no there's no way around it. Bro,
Speaker 5: Somebody's gonna have to take care of her or Integra
Speaker 5: will look at home care and let us know after
Speaker 5: the break. I'm Tom Martine. We have more coming up.
Speaker 5: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three O three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two.
Speaker 1: Rit News.
Speaker 25: You don't have.
Speaker 2: No Shooter's gonna help?
Speaker 13: Come Dix is the Troubleshooter Show.
Speaker 4: No Tom Martinez, Hello, Okay, I got.
Speaker 5: A wide shot here if you're streaming and online and
Speaker 5: we have Hannah Banana with us, Hannah Davis with Fix
Speaker 5: at twenty four to seven. We want to get this
Speaker 5: out in the beginning because it's very important. The Extreme Clean,
Speaker 5: it's what they call the shoulder season, yes, because it's
Speaker 5: neither too hot nor too cold, and thirty nine bucks
Speaker 5: for new customers.
Speaker 20: It's the deep clean. You want to do this before
Speaker 20: the I like to take.
Speaker 5: Extreme clean, but you can call it deep you know.
Speaker 26: No, We're gonna go with these Extreme clean because it
Speaker 26: is extreme. They take it apart, piece by piece, get
Speaker 26: it rid people get a save on their bills, it
Speaker 26: prevents breakdowns and thirty nine dollars for new customer. Tom,
Speaker 26: You've got this done twice Dommy two houses, right, you know,
Speaker 26: it's the real deal.
Speaker 5: Unbelievable and it is so so. I just got a
Speaker 5: text here. What do you do with people they have
Speaker 5: a furnace but it's in a condo. Do you guys
Speaker 5: do it at all? I don't know if you do
Speaker 5: or not.
Speaker 20: Are they the owners of the condo?
Speaker 5: Yes see, I know sometimes if it's if it's the
Speaker 5: central units with just the exchanger in there, you won't
Speaker 5: do it. But if it's a separate it depends on
Speaker 5: the setup. Here's what I would say, call and find out.
Speaker 26: Call our office because you want it done right, and
Speaker 26: our guys do it right.
Speaker 5: Seven zero five two six thirty nine thirty nine fixmihome
Speaker 5: dot com book Now we got to go to the
Speaker 5: phones and then if you have any questions, by the way,
Speaker 5: we will love to talk to you about it. We
Speaker 5: had somebody on YouTube say they did us, they did
Speaker 5: the cleaning yesterday. Were very pleased. Really yeah, we just
Speaker 5: say her Judith, Judith, Judith.
Speaker 20: We love to hear that.
Speaker 5: Judith says, yep, they did. They just cleaned and really,
Speaker 5: honest to God, for thirty nine bucks. I mean, you
Speaker 5: can't go wrong. John Jones, is he still there? I
Speaker 5: want to bring this up real quick. Is he still
Speaker 5: there or not? Oh? He's gone. Okay, he did text
Speaker 5: me for Skyler, and I want to just say, here's
Speaker 5: what it is. Medicaid it says, Okay, it's going to
Speaker 5: depend on her needs. Medicare does cover some health, including
Speaker 5: medically necessary part time skilled nursing care at home. It
Speaker 5: does not pay for twenty four hour care or custodial care.
Speaker 5: Medicaid is similar, but they don't do it permanent, twenty
Speaker 5: four hours a day, every day. So Skylert, look in
Speaker 5: after you get Medicaid. But for now, I don't know
Speaker 5: what else to tell you.
Speaker 8: Bro.
Speaker 5: There is no way that they're going to keep her
Speaker 5: there without payment. And what you'll have to do is
Speaker 5: take care of her until the Medicare Medicaid comes through
Speaker 5: and then find a Medicaid facility. We went through this
Speaker 5: with my brother who was eighty four, went through this
Speaker 5: with him. Lilah, what's happening, Lilah? Welcome to the show.
Speaker 14: By their Tom Hey, I'm falling, So I'm following up.
Speaker 14: I spoke with you guys, I think in February this
Speaker 14: year regarding an issue with my Mini Cooper.
Speaker 5: Okay, hold on, let me try to find your call.
Speaker 5: Did you call in with your name Lilah?
Speaker 8: Yes?
Speaker 5: Okay, So what's going on?
Speaker 25: So basically, it's a two.
Speaker 5: Thousand and nine under a recall for a faulty module
Speaker 5: and it's in danger of a thermal event or in
Speaker 5: other words, of fire.
Speaker 14: Correct and so what have not driven? So I have
Speaker 14: not driven my car. I've had it on the side
Speaker 14: of my town home, you know, since June of twenty
Speaker 14: twenty three.
Speaker 5: Well wait a minute, Wait a minute. Why if it's
Speaker 5: under recall, why don't they have a fix?
Speaker 25: Well they didn't.
Speaker 14: They haven't had a Okay, so they haven't had a
Speaker 14: fix until I come. So I complained to the NTSB
Speaker 14: a few months after your show because there was still
Speaker 14: no resolution.
Speaker 25: I kept calling me and me saying, hey, what's going on?
Speaker 25: They stilln't have a resolution.
Speaker 5: I called them in This for everyone that owns a
Speaker 5: Mini or just the the two thousand and nine.
Speaker 14: I no, I think of two thousand and nine through
Speaker 14: I don't know the recalls for a number of years,
Speaker 14: so I believe it through. You know, I could be
Speaker 14: through two thousand and nine through the twenty sixteen vehicles.
Speaker 25: I'm not one hundred percent sure of that, okay, But
Speaker 25: what I do know is that.
Speaker 14: I called in August again. They said that they had
Speaker 14: a fix for the recall that they said. They said
Speaker 14: that they would order the parts whatever was needed to
Speaker 14: for the.
Speaker 25: For the repair.
Speaker 5: Did you call a dealer or the factory?
Speaker 14: I called a dealership, the dealership here where I originally
Speaker 14: purchased it, and I had it towed because we knew
Speaker 14: the battery, we didn't start. It's been sitting for a
Speaker 14: long time, so I had it towed to the to the.
Speaker 25: Location from my driveway.
Speaker 14: I got a phone call all from them a week
Speaker 14: later saying that I had some maintenance issues. And I said,
Speaker 14: you know, I'm sure I do have some maintenance issues.
Speaker 14: My car has been sitting for sixteen months in my
Speaker 14: driveway and my town home not being driven because of
Speaker 14: this this situation. And I said, I just want my
Speaker 14: repair done.
Speaker 5: Yeah, but what maintenance did they say you had?
Speaker 8: They didn't say, And didn't you didn't you.
Speaker 5: Think about asking? I mean, what if it's serious.
Speaker 25: No, No, I just said, can I have my repair done?
Speaker 25: Because I'm not going to get my car repaired through
Speaker 25: many Can I get it long?
Speaker 8: Yes?
Speaker 25: So I just said to.
Speaker 14: Them, I just want my repair done. This is August sixteenth,
Speaker 14: Today is October tenth.
Speaker 25: I left a message again.
Speaker 5: Let me let me get this to somebody who wants
Speaker 5: to take it. Let's see who's in the studio of
Speaker 5: the car. I've got doc in there today, Yeah, docs loaded.
Speaker 5: I think he is. He has a number of follow ups.
Speaker 20: You can take a case.
Speaker 5: Oh, listen out today.
Speaker 20: Not sure about Chopper.
Speaker 5: I have not goose out today. Let's let's just give
Speaker 5: this to d right now. Listen, you have a reasonable
Speaker 5: expectation to get this thing fixed. You think they're hijacking
Speaker 5: it until you get the other maintenance things done.
Speaker 9: I have no idea.
Speaker 25: I'm expecting a phone call back. I mean it was
Speaker 25: a week later they talked about me.
Speaker 5: How long has it been there so far?
Speaker 25: I think it's August sixteenth, that's what is it?
Speaker 5: Two months?
Speaker 25: Yeah?
Speaker 5: No, that's that's wrong. That's wrong.
Speaker 25: I mean it's sixteen.
Speaker 14: We're gonna I'm gonna give this to Deputy dr sitting
Speaker 14: in my veway, So I.
Speaker 5: Don't blame you. If you're being pissed, I'd be pissed too.
Speaker 25: Yeah, thank you, I appreciate that.
Speaker 5: Okay, hold on, I'm going to have Deputy d Dimitri
Speaker 5: get in touch with you off the air kit China.
Speaker 5: Send this over to D. This is wrong, man, this
Speaker 5: is just wrong. Nancy has an issue with Empire Flooring.
Speaker 5: By the way, just for those listening, Empire, Empire is
Speaker 5: really not a flooring company. Empire is an advertising company
Speaker 5: and a lead aggregator. And what they do is they
Speaker 5: do commercials and then send out the leads to a
Speaker 5: various number of people. Go ahead, Nancy, Hi.
Speaker 9: I had my floor again. And it was two years ago?
Speaker 5: Was it Empire that you called? Nancy?
Speaker 9: It was Empire?
Speaker 5: You saw one of their commercials or heard it? Right?
Speaker 9: Well, yeah, and so and.
Speaker 5: When was this too? How long ago did you say, Nancy?
Speaker 9: It was twenty twenty two in July, okay, and six
Speaker 9: months after it was in all it started buckling and separating.
Speaker 9: So they came out.
Speaker 5: And what kind of floors.
Speaker 9: They're they're vinyl.
Speaker 5: Did what they call luxury vinyl planking?
Speaker 9: Yes, okay, and so then it's doing it again, and
Speaker 9: so I started getting so.
Speaker 5: Did they fix it once? Did they fix it once?
Speaker 7: Yeah?
Speaker 9: And then they said the lady told me the warranty
Speaker 9: starts over where they because it's the year warranty.
Speaker 5: No, it really doesn't. It really doesn't.
Speaker 13: Until then you would have a warranty forever.
Speaker 5: Yeah.
Speaker 9: Well, anyway, so it started doing it again, and so
Speaker 9: the big district manager came out and he said, don't worry,
Speaker 9: miss Docksy. We're going to take care of you. Whether
Speaker 9: it's it's the manufacturer's problem or our problem, but we'll
Speaker 9: take care of you. And he goes, it's going to
Speaker 9: take a little while for us to get through the manufacturer, and.
Speaker 7: They came over and they measured to make.
Speaker 9: Sure it was put in right and made sure it
Speaker 9: was left.
Speaker 5: At least, you're getting some attention what happened then.
Speaker 18: But then yesterday I got a message on my phone
Speaker 18: and said it's the manufacturers said it's not their product,
Speaker 18: so you could give me a callback and we'll discuss
Speaker 18: give you a quote on repair.
Speaker 9: So they want to charge me to read what.
Speaker 5: Do you mean it's not their product? Meaning it's not
Speaker 5: their product that's defective yes.
Speaker 13: So in other words, it's the it's safe, it's the
Speaker 13: it's the installation.
Speaker 9: They said, no, it's my he said it was my flour.
Speaker 22: Was wrong with my four Well okay underneath?
Speaker 5: Yeah, like what.
Speaker 9: Nothing? They couldn't find anything wrong with my floor when
Speaker 9: they were out doing their inspection. It's all levels. You know,
Speaker 9: there's no moisture. I don't know, but you know they
Speaker 9: charged me twelve thousand dollars what that? And I'm saved
Speaker 9: forever to do it and I'm just screwed.
Speaker 3: I don't know what.
Speaker 5: No, No, we got to get a floor inspector independent
Speaker 5: out there to look at it. I don't know of
Speaker 5: any independent floor inspectors, but you might want to call.
Speaker 9: Simply floor though there's not one thing wrong with it.
Speaker 9: I don't understand. They're just trying to get out of
Speaker 9: fixing it.
Speaker 3: I guess.
Speaker 22: Wow.
Speaker 5: I don't think so. I mean, yeah, they may be there. Well, okay,
Speaker 5: you got to gather evidence. Well, here's what we need.
Speaker 5: We need some kind of expert to look at it
Speaker 5: to say what's wrong with it and why, and then
Speaker 5: how much it's going to cost to fix and then
Speaker 5: you might have to sue them. Who is the local
Speaker 5: contractor that did the floor.
Speaker 9: His name is Saul. And you know what's weird? As
Speaker 9: Saul said he would he would do it over, and
Speaker 9: then he came over to do it over again that day,
Speaker 9: and then he goes, maybe we should call Empire. I'm
Speaker 9: afraid it's going to do it again.
Speaker 5: But started what did they say is causing it?
Speaker 9: They don't know floor, But there's nothing wrong with my floor.
Speaker 5: Nancy? What kind of floor?
Speaker 9: Do?
Speaker 5: What kind of floor? Did they put it over?
Speaker 9: Regular? What they board? And regular?
Speaker 5: No? I mean what kind of floor? What was there before?
Speaker 9: Carpet?
Speaker 5: Okay? All right? And is this on your first floor?
Speaker 7: Yes?
Speaker 5: Okay, uh Nancy, let's ask buddy Mitchell at simply floor's
Speaker 5: inc If he has an inspector that might be able
Speaker 5: to look at this. You're gonna need an inspector, you
Speaker 5: really are.
Speaker 9: Well, that's what they that's what they had come out
Speaker 9: as an inspector.
Speaker 5: No, I'm not talking about I'm not talking.
Speaker 9: About he couldn't find anything wrong with my floor.
Speaker 5: I am not talking about an Empire person. I want
Speaker 5: an independent.
Speaker 13: What's the warranty on it? Anyhow?
Speaker 5: It's one year?
Speaker 11: She said, And if it's two years into it, even
Speaker 11: if I'm just trying to understand this. If if there
Speaker 11: is an issue and it's two years not one year,
Speaker 11: then what well if it was never done properly, they redid.
Speaker 9: It and it's doing the same thing again.
Speaker 5: I understand that. Did they redo the whole floor? Oh
Speaker 5: just a section now, that's hold on, Nancy. The section
Speaker 5: that they redid, is that buckling again or is it
Speaker 5: a new section? It's the same place, the same place.
Speaker 5: See Mark, Here's what I'm thinking. I agree, a warranty
Speaker 5: is a warranty. However, if if an let's say, an
Speaker 5: inspector says, you know what, this was never done right ever,
Speaker 5: blah blah blah. I mean, I just want I just
Speaker 5: think she needs some how she did it take before
Speaker 5: it started buckling again? She said it started buckling right away?
Speaker 5: Oh those six months? Okay? Oh it did take six months.
Speaker 9: It did both times.
Speaker 5: Six months both times. Nancy, we need to get I'd
Speaker 5: like to see a picture of it. Yeah, can you
Speaker 5: send us a picture?
Speaker 10: Yeah?
Speaker 5: Good, kit, Gina talk to her and see if we
Speaker 5: can get Buddy Mitchell on just for the heck of it,
Speaker 5: let's see, or some other flooring person from herfer list.
Speaker 5: We got to get somebody onto at least where do
Speaker 5: we go from here? I think, no matter what, we
Speaker 5: have to have it inspected. Three oh three seven to
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Speaker 5: estate planning attorney and he can help you plan for
Speaker 5: your estate, for passing on a business, investments, collectibles, whatever
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Speaker 5: want you to call McKenzie law Dan McKenzie eight three
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Speaker 5: roofer Excel Roofing dot com. You don't pay a cent
Speaker 5: until you're content. Time for an insurance check up free,
Speaker 5: no obligation. In comparison, call Compass Insurance paying too much
Speaker 5: your coverage at dozens of insurance companies find out now
Speaker 5: three o three seven seven to one help.
Speaker 12: You'll think you're his only customer.
Speaker 5: And you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three all
Speaker 5: three nine two zero sixteen twenty two your troubleshooter three
Speaker 5: O three seven one three talks seven one three eight
Speaker 5: two five five. You want to give a shout out,
Speaker 5: Hannah to people on YouTube, Yes and beyond.
Speaker 26: We love Tom Martina listeners. We hear from you guys
Speaker 26: all the time.
Speaker 5: You come to us.
Speaker 26: You booked thirty nine dollars Deep Clean, But girl Friday
Speaker 26: in the comments has been singing fix its praises.
Speaker 5: Because of that extreme clean, because.
Speaker 26: She said, she said amount to her moms. They did
Speaker 26: the ac the heater, loved the technician. We love to
Speaker 26: hear that, girl Friday. So please message us. I'm gonna send.
Speaker 20: You our email.
Speaker 26: We're gonna give you one hundred dollars credit. You can
Speaker 26: use that for your mom's house, you can use that
Speaker 26: for your yours. But I mean it's that word of
Speaker 26: mouth advertising that sor.
Speaker 5: Hey, you're gonna get one hundred dollars credit just for
Speaker 5: being nice. Yeah, So girl Friday, one hundred bucks man.
Speaker 20: And two other things. Tom, We do do condos. We
Speaker 20: can do that.
Speaker 26: I heard back and one of your followers asked if
Speaker 26: we go to Keensburg.
Speaker 20: We do go to Keensburg.
Speaker 5: So it's yes, yes, yes. Somebody else said, what if
Speaker 5: I had twenty four to seven out for a plumbing thing?
Speaker 7: Uh huh?
Speaker 5: Does that make me not eligible because I'm not a
Speaker 5: new customer. You are a new customer. Yes, here's what.
Speaker 5: In fact, here's what he told me George, uh the
Speaker 5: boss man and Hannah. If you've never had this cleaning,
Speaker 5: uh huh, they consider you a new customer for this cleaning. Right.
Speaker 20: That's absolutely correct.
Speaker 5: So instead of saying new customers, maybe I should say
Speaker 5: the extreme clean thirty nine bucks for anyone who's never
Speaker 5: had it done before.
Speaker 2: I like that.
Speaker 5: That's really what it's about.
Speaker 26: Well, and then you get experience every one of our departments.
Speaker 26: We also have electric here at fix at twenty four
Speaker 26: to seven. But yes, get that plumbing taken care of,
Speaker 26: and while you have the technicians out there, get two
Speaker 26: for one.
Speaker 5: Yeah, now a Jimmy's up. And then we're going to
Speaker 5: take some follow ups from Deputy Dock and then Dimitri
Speaker 5: has some really interesting stuff going on that he's researched
Speaker 5: for us. On the that the ugly place, I hate it,
Speaker 5: the round place. Did you know there? It's a big
Speaker 5: round building giant round building Club Valencia. Yeah, no, I've
Speaker 5: never seen it. It's a big giant round building anyway, Jimmy,
Speaker 5: what's going on with you?
Speaker 8: Well, first of all, mega kudos to fix at twenty
Speaker 8: four to seven. But really what I called about was
Speaker 8: the floor. It sounds like to me depending on what
Speaker 8: it's built over the top of. Yeah, because there's a
Speaker 8: water either there's a water leak below or wherever that
Speaker 8: If it's one spox, I thought it was the whole floor,
Speaker 8: but from the sounds of it, it sounds like it's
Speaker 8: a one spot. There has to be moisture drive and
Speaker 8: when they did the when they did the underlay ement system,
Speaker 8: they didn't either A they didn't seal it up or
Speaker 8: B it wasn't enough to contend with the amount of
Speaker 8: moisture she has going.
Speaker 5: Uh, where do you think that moisture might be coming from?
Speaker 5: If it's our first floor.
Speaker 8: Well, I mean it depends. That's the first floor concrete
Speaker 8: or is it it's OSB. That's okay to me, let's
Speaker 8: ask if it's If it's OSB, then underneath, I highly
Speaker 8: doubt that they have it covered and contained. So there's
Speaker 8: water coming from underneath the OSB, which is probably dirt
Speaker 8: or I mean unless she has a basement.
Speaker 5: You know. But but when you say water, Jimmy, do
Speaker 5: you mean moisture somehow from a pipe or something or what?
Speaker 8: Yeah, from from a pipe, from a sewer, from a
Speaker 8: from an outside, from an outside uh.
Speaker 5: Drain Nancy, did Nancy? Did any Nancy did anyone ever?
Speaker 27: Go?
Speaker 5: Do you have a basement underneath the floor where it's buckling? Nancy?
Speaker 9: Yeah, it's a garden level.
Speaker 5: Well what does that mean? In other words, you can
Speaker 5: go underneath that floor where it's buckling, right, Yeah, Yes,
Speaker 5: it's a full basement. Yes, is it finished?
Speaker 9: The basement half of it is underneath where this is.
Speaker 9: It's finished, so.
Speaker 5: You can't see if there's water coming in.
Speaker 9: I don't think you're having we coming in. But I'm
Speaker 9: not getting a oisture test. When they were here and
Speaker 9: they couldn't find any moisture, a moisture.
Speaker 8: How long did it take them to do the moisture test,
Speaker 8: because the moisture test generally takes twenty four hours.
Speaker 5: Oh, they just had some machines they were Yeah, that instrument, Jimmy,
Speaker 5: They have instruments that can see moisture.
Speaker 8: Well, I've been in the flooring business for over twenty years,
Speaker 8: and a even moisture meters can't pick up resist.
Speaker 5: Hey Jimmy, what what what kind of flooring do you do?
Speaker 8: A posse sile LVT doesn't matter.
Speaker 5: And and it does sound weird that the same spot
Speaker 5: as buckling, doesn't it.
Speaker 8: I would just imagine sol Jimmy, where are you located?
Speaker 5: Where are you located? I'm in Brighton, I where are
Speaker 5: you located?
Speaker 22: Nancy cat Feild and kept on crap, God.
Speaker 5: It's so far Jimmy, do you know anyone who inspects floors?
Speaker 8: I can't think of an independent floor inspector. The only
Speaker 8: person that I could think of, and it would probably
Speaker 8: be super pricey, would be an engineer. An engineer would
Speaker 8: be able to come in and actually look at it.
Speaker 8: But I mean, it's it has to be something very simple,
Speaker 8: especially if it's in one spot and the other thing
Speaker 8: is too. Is that the floor installers, if they're having
Speaker 8: moisture problems. There's sounds like to me that. I mean,
Speaker 8: it sounds like this guy was nice, but he may
Speaker 8: not know everything. You can get roll on moisture barriers
Speaker 8: that won't allow anything to come through it. Sounds like
Speaker 8: they may need to reassess what moisture barrier they're using.
Speaker 8: Even if they're usually one to.
Speaker 9: They didn't use anything, they just put it right.
Speaker 8: There's your problem.
Speaker 9: If they're not just one spot, it's the whole dining room.
Speaker 8: So that's what I'm saying. So when those floors go together,
Speaker 8: they're creating like almost like a sheet of plastic. So
Speaker 8: if there's a if there's a decidual moisture from a flood,
Speaker 8: or if there's residual moisture from there. Let's say there's
Speaker 8: a pipe that's mounted to the ceiling that's worn through
Speaker 8: the years and it has a pin drop leak and
Speaker 8: it's soaking into that floor. If there's moisture at all,
Speaker 8: that floor is going that moisture is going to be
Speaker 8: pulled from the floor by the floorine.
Speaker 9: I don't want leagues or anything like that.
Speaker 8: Has to be moisture somewhere.
Speaker 5: There has to be. I totally agree.
Speaker 8: I've messed it up enough to know the difference, and
Speaker 8: I know for a fact that they are supposed to
Speaker 8: have some sort of a vapor barrier. I'm almost positive
Speaker 8: that on ninety percent of the boxes and home deepot
Speaker 8: it says it verbatim.
Speaker 5: Do you know they put Nancy, did you watch them
Speaker 5: put the floor down?
Speaker 8: Yes?
Speaker 5: Did they put it right over your bare floor?
Speaker 8: Yes, there's a problem.
Speaker 9: And also in the kitchen they put it over. They
Speaker 9: ripped up the old pile and then they didn't even
Speaker 9: scrape it, so it was all bumping coming apart, and
Speaker 9: when they came back to redo it, they finally scraped
Speaker 9: it all up.
Speaker 25: But dah, you went over there, there.
Speaker 8: Is your basement. Is it is your basement? Muggy like
Speaker 8: when you go in your basement?
Speaker 28: Yeah?
Speaker 5: It does it feel Does it feel moist, Nancy? Does
Speaker 5: it feel moist at all?
Speaker 9: M Maybe I don't.
Speaker 8: No house, it's a.
Speaker 9: Nineteen eighty five.
Speaker 8: Oh yeah, definitely. So here's the other thing that I'm
Speaker 8: thinking is that it's just the residual moisture in the
Speaker 8: air that's turning that plastic flooring into a suction cup,
Speaker 8: and it suctions all that residual moisture out of the
Speaker 8: basement underneath where her floor is, and that's what's happening.
Speaker 8: So it's probably not a leaky pipe. It's probably the
Speaker 8: fact that they're not using a vapor barrier for the flooring.
Speaker 8: That's why they tell you to use a vapor barrier
Speaker 8: because it it does that.
Speaker 5: Jimmy, what's the name of your company.
Speaker 8: I'm a I don't have a company. I work for
Speaker 8: a company.
Speaker 5: Oh okay, okay, cool. You're very helpful. I'd love I'd
Speaker 5: love to get your number for future flooring stuff now
Speaker 5: and then we love We call them angels on the
Speaker 5: show where they can help us out with issues. Not
Speaker 5: not with issues, but with comments. Kitschina, get Jimmy down
Speaker 5: on our list.
Speaker 8: Man.
Speaker 5: He sounds like he knows what he's talking about. I
Speaker 5: really appreciated, Jimmy. Excuse me, No, I am still alive.
Speaker 5: We have more coming up on the Troubleshooter Show. Now listen,
Speaker 5: somebody has a question about fixed at twenty four to seven,
Speaker 5: about the extreme clean. Yes, they understand thirty nine bucks
Speaker 5: for people that haven't had it done yet. They want
Speaker 5: to know about a special for replacement because they think
Speaker 5: they need to replace. We'll talk about that coming up.
Speaker 5: Frank durand the real Estateman dot Com will do a
Speaker 5: free market valuation for your home for the asking. All
Speaker 5: you have to do is call him and he'll tell
Speaker 5: you what it will sell for in this market based
Speaker 5: on his thirty years of experience. Frank rand The real
Speaker 5: Estate Man dot com three oh three nine two zero
Speaker 5: sixteen twenty two. Go with a sure thing best rufer
Speaker 5: Excel Roofing dot com. You don't pay a cent until
Speaker 5: you're content. Time for an insurance check up free, no obligation.
Speaker 5: In comparison, call Compass Insurance paying too much your coverage
Speaker 5: at dozens of insurance companies find out now three oh
Speaker 5: three seven seven to one. Help. You'll think you're his
Speaker 5: only customer when you choose Frank Durand the real estate
Speaker 5: Man dot com to list your home with Remax Alliance
Speaker 5: three oh three nine two zero sixteen twenty two. Hi,
Speaker 5: Tom Martino, your troubleshooter three oh three seven one three
Speaker 5: talks seven one three eight two five five. All right,
Speaker 5: Jimmy was a flooring expert that has some pretty good information.
Speaker 5: If you're an expert on anything, call us. We love
Speaker 5: to have experts on And you know how I know
Speaker 5: someone's an expert if they know what they're talking about.
Speaker 5: It's that easy. Three o three seven one three talk
Speaker 5: seven one three eight two five five. So, Hannah, we
Speaker 5: had a text somebody said they they know that they
Speaker 5: need a placement, Yes, and so can they get.
Speaker 26: A deal in the month of October, and especially for
Speaker 26: Martina listeners. But for the month of October, we're doing
Speaker 26: one thousand dollars off for a full replacement.
Speaker 20: The reason is October's a.
Speaker 5: Great time of furnace and air or just furnace.
Speaker 20: That's complete furnace and air one thousand and one. It
Speaker 20: would be five hundred. But here's the other deal. We
Speaker 20: have an apples to apples policy.
Speaker 26: So if he's shopping around, yes, and he finds a
Speaker 26: different price, we're going to match that price.
Speaker 20: And then you also have the infrastructure.
Speaker 26: But behind that a team of that's huge that can
Speaker 26: come out, can do the maintenance every single year. But
Speaker 26: one thousand dollars off for full in October. And also
Speaker 26: that apples to Apple. So haven't give him a call.
Speaker 5: Okay, So one thousand dollars off guy. And also I
Speaker 5: don't know if you're a guy or gal you texted me,
Speaker 5: but anyone can text me. By the way, in my
Speaker 5: private Google number seven four seven nine nine nine fifty
Speaker 5: two eighty that does come to me directly onto my
Speaker 5: cell phone when I'm not here. And it comes onto
Speaker 5: my computer, and it truly is personal to me seven
Speaker 5: four seven nine nine nine, And I do appreciate people
Speaker 5: not abusing it. I mean, it's been great. Questions now,
Speaker 5: somebody just texted me about that guy that has an
Speaker 5: aunt and I think he was calling with a sibling.
Speaker 5: You could hear him in the background, and he said,
Speaker 5: what do we do about taking care of my aunt?
Speaker 5: I didn't realize this, but this guy said on the
Speaker 5: text lines or this person says, the Colorado Family Leave
Speaker 5: Act includes paid time off to care for a family member.
Speaker 5: But I'm wondering if that includes an aunt or an uncle.
Speaker 5: I wonder. And also, you have to work for a
Speaker 5: company that offers the Family Leave Act. And I don't
Speaker 5: believe the Family Leave Act is incumbent upon all companies.
Speaker 5: I think you have to have a certain number of employees. Dmitri,
Speaker 5: could you look that up up the Colorado Family Leave Act.
Speaker 5: I want to know the conditions for which an employer
Speaker 5: is obligated, because I think it's not every employer. I'm
Speaker 5: not sure though. And then also we have some follow
Speaker 5: ups from Deputy Doc Doc what's going on?
Speaker 27: Hey, remember John called about a problem with smart talk
Speaker 27: and Walmart not getting his uh A subscription which was
Speaker 27: supposed to be twenty dollars a month and they were
Speaker 27: charging forty five dollars a month.
Speaker 5: Yes, I remember that. He was so frustrated.
Speaker 27: Right, Well, I made a couple of calls and they
Speaker 27: was supposed to get back to him, but then sues
Speaker 27: gave me the number of a guy named Brian who
Speaker 27: apparently had some insight and.
Speaker 5: Between what was the guy's name that called in Doc
Speaker 5: John John Oka and keep going.
Speaker 27: And so Brian made a phone call and I got
Speaker 27: a text message from mister Murra, sorry John last night
Speaker 27: that everything had been straightened out and he's now being
Speaker 27: charged twenty dollars a month for the next twelve months.
Speaker 5: So problem solved. Really, I see that it was an
Speaker 5: unlimited data plan, right and the introduction was supposed to
Speaker 5: be twenty bucks a month and he never got that.
Speaker 5: Did we ever find out why that happened? This is
Speaker 5: great news, but I don't think it was we ever.
Speaker 5: It was just a mix up.
Speaker 27: Somehow. But the point is it got fixed. I'm not
Speaker 27: sure we ever asked how.
Speaker 5: And it is it Walmart that did it? It was
Speaker 5: straight Talk that did it? Okay, Okay, good, So we
Speaker 5: got that taken care of straight talk took care of it.
Speaker 5: And I'm gonna should we give ourselves a dinger? I
Speaker 5: think it's a dinger, right, it's dinger worthy, I think
Speaker 5: because I no, no, I'm I mean, was it us
Speaker 5: that did it? Or it wasn't a coincidence? Was it?
Speaker 5: Of course not?
Speaker 27: Well Brian, who was a friend of Sue's, made a
Speaker 27: call and he tied everything together.
Speaker 5: God, so let's you Brian had some kudos. And the
Speaker 5: other thing is I spoke.
Speaker 27: To Anita who had called about a problem with Wells
Speaker 27: Fargo bank.
Speaker 5: Okay, hold on, Anita, Wells Fargo, let me look it up,
Speaker 5: keep going, tell me about it.
Speaker 27: So anyway, uh, I called her to find out what
Speaker 27: was going on. And you know, she had given us
Speaker 27: a rundown of what happened when she tried to get
Speaker 27: something notarized.
Speaker 5: Is this when her parents died? Yes, okay, her parents
Speaker 5: died and she needed a power of attorney notarize with
Speaker 5: her signature, correct and and and what happened was she
Speaker 5: felt that the Wells Fargo branch office was discriminating against
Speaker 5: her because of her last name and her color. She's dark,
Speaker 5: she's East Indian. She said she has a Muslim not
Speaker 5: well could be considered a Muslim name. And she said
Speaker 5: she thought they were treating her like garbage and she
Speaker 5: had to go to the main office. They did it
Speaker 5: for her. What happened?
Speaker 16: Oh?
Speaker 27: So I called her to find out what was going on,
Speaker 27: and I kept asking her a simple question, what in
Speaker 27: the past thirty five years, what other episodes of discrimination
Speaker 27: can you point to other than this one episode that
Speaker 27: happened with the oversation. I asked her that same question
Speaker 27: at least five times, and she kept telling me what
Speaker 27: happened that with the current episode where she felt she
Speaker 27: was discriminated against.
Speaker 5: The first time in how many years? Thirty five years?
Speaker 5: So did you talk her out of pursuing this? No,
Speaker 5: I told her.
Speaker 27: I said, you know, you can't answer my question, you're
Speaker 27: an idiot.
Speaker 5: So then she's what you don't call her an idiot.
Speaker 5: She already felt discriminated against anyway, keep going.
Speaker 27: So then she gives me this long email that she's
Speaker 27: going to report me to the Tom Martino Show and
Speaker 27: she's going to report me to the Denver branch of
Speaker 27: NAACP because I am uh against her, because she's a woman.
Speaker 5: So then I sent her back.
Speaker 27: I said, look, I was at Obguin for forty years.
Speaker 27: I had hundreds of patients who were of different ethnicities,
Speaker 27: you know, Asian, black, whatever you want to say. I said,
Speaker 27: I never had a problem. So you're blocking up the
Speaker 27: wrong tree. And if you want to report me to
Speaker 27: the NAACP, and go ahead, because you're an idiot.
Speaker 5: And that was the end of it. Why do you
Speaker 5: feel she you know, she did not sound she's a
Speaker 5: retired PhD. Or for husbands and doctor. They didn't sound
Speaker 5: like idiots to me. But I don't know why. But
Speaker 5: you're right, doc, if she's been going to that bank
Speaker 5: for thirty years or what how however many years and
Speaker 5: and this is the first incident that is kind of weird, right,
Speaker 5: And I agree with you, and I gotta take this break.
Speaker 5: I'm Tom Martino. Uh, Doc, I'm gonna report you as well.
Speaker 5: By the way, we got more coming up. Go with
Speaker 5: a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 12: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up, free no obligation comparison
Speaker 5: call Compass insurance paying too much your coverage at dozens
Speaker 5: of insurance companies. Find out now three oh three seven
Speaker 5: seven to one help You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate man dot
Speaker 5: Com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two.
Speaker 2: Ripped you need so you don't have come running Just
Speaker 2: as fast as we can.
Speaker 4: Shoot is gonna help come Man six is the Troubleshooter Show.
Speaker 5: Now, Tom Martino, Hey, Tom Martino here, Welcome to the show.
Speaker 5: Three O three seven one three talk seven one three
Speaker 5: eight two five five. So we got a studio full.
Speaker 5: Welcome to the show. We are here to help you.
Speaker 5: And we have Deputy Doc back at the UH at
Speaker 5: the Mothership, and Mark is off to tackle the logistics
Speaker 5: for his trip tomorrow to the UH Gay Lord where
Speaker 5: the Trump rally will be. Mark and Sues will be
Speaker 5: there and they should be streaming live to us here,
Speaker 5: and then probably if the timing is not totally right,
Speaker 5: he's gonna stream probably separately on this channel as well,
Speaker 5: so be ready for that. I think it's going to
Speaker 5: be very cool. And I'm just shocked, truly that Trump
Speaker 5: is doing your rally here because there's almost no prayer
Speaker 5: that this state will ever vote. I mean really, In fact,
Speaker 5: if many, many, many, many, many many people vote for him,
Speaker 5: it still won't turn the tide. You know how it works.
Speaker 5: The winner takes all. We don't have a proportional ballot here,
Speaker 5: so that's weird that he's even bothering. It's a lot
Speaker 5: of time, energy, and money, so I don't understand the reasoning.
Speaker 5: But anyway, welcome to the show. Three oho three seven
Speaker 5: one three talk seven one three eight two five five,
Speaker 5: and I want to talk about I got to fix
Speaker 5: it with me here fix it twenty four to seven.
Speaker 5: And they're giving one thousand dollars off replacements because someone
Speaker 5: called in and said that I might need a replacement.
Speaker 5: Will they give me a break? She says, yeah. In fact,
Speaker 5: we'll do one thousand dollars off a complete system replacement
Speaker 5: and will match any system apples for apples if you
Speaker 5: if you can find something cheaper, we'll match it. And
Speaker 5: that is through the end of October. They always do
Speaker 5: their apples to apples though, always, so they'll never be
Speaker 5: undersold on the same equipment, same stuff. So and then
Speaker 5: they're doing the extreme clean for thirty nine bucks, fixmihome
Speaker 5: dot com and then hit book Now. So Deputy Dimitri's
Speaker 5: also in the shot here for those streaming, and I
Speaker 5: asked you to do a couple things first. The Family
Speaker 5: Leave Act are the metal. It's not exactly the family
Speaker 5: I think it's the it's the Colorado. The Family Leave
Speaker 5: Act is is a federal This is Colorado Family Leave Act.
Speaker 29: It's actually called Colorado Family and Medical Leave Insurance Program
Speaker 29: abbreviated as FA m l I. And I'm on the
Speaker 29: State of Colorado website and it looks like every Colorado
Speaker 29: employer has obligations under this.
Speaker 5: Act, even one or two employees. That's what it looks like.
Speaker 29: It says every card employer is required to notify their
Speaker 29: employees of the Family Act.
Speaker 5: And so if someone because the reason this came up,
Speaker 5: someone had an aunt in a nursing home that was
Speaker 5: being sent home because her Medicare won't pay for it
Speaker 5: and she needs help and they're waiting for Medicaid to
Speaker 5: go through, and until that happens, I'm wondering if ANTS
Speaker 5: qualifies family. I don't know, is it immediate family? So
Speaker 5: in other words, somebody texted me and I appreciate the
Speaker 5: text texture. You guys should leave your names when you
Speaker 5: text anyway, the Colorado Family Leave Act. He says, we'll
Speaker 5: pay this guy to sit home and take care of her.
Speaker 5: And it's paid, so he's not giving up any work.
Speaker 29: Yeah, it says here that care for a family member's
Speaker 29: serious health condects, but it doesn't say how far your
Speaker 29: uh your family members actually extend.
Speaker 5: Yeah, that's you can't find that on the site.
Speaker 29: Not Yeah, I mean it's a pretty big site that
Speaker 29: the state of Calorida runs.
Speaker 5: So okay, so see if we can find that. Now.
Speaker 5: We also had some calls. By the way, you can
Speaker 5: give us a call at any time. Three oh three
Speaker 5: seven one three talk three oh three seven one three
Speaker 5: eight two five five or three oh three Martino. You
Speaker 5: can call that at any time and get through and
Speaker 5: if you leave a message, we will get back to
Speaker 5: you three oh three six two seven eight four six six.
Speaker 5: So we were talking about this condo development that really,
Speaker 5: I mean, I swear to you. Clubs Valencia, there are
Speaker 5: so many people screwed there. Clubs Valencia had about one
Speaker 5: hundred and sixty four units of their three twenty nine
Speaker 5: inaccessible due to fires, asbestos and contamination and the insurance
Speaker 5: company refused to pay. The ha is suing the insurance company.
Speaker 5: They got an attorney involved in some a public adjuster involved.
Speaker 5: I was told, but it's a mess.
Speaker 7: Now.
Speaker 5: These people have mortgages on these condos and everything, and
Speaker 5: they can't get to them, and they can't use them.
Speaker 5: They can't sell them, they can't rent them. They're inaccessible.
Speaker 5: And I asked you to look into it because we've
Speaker 5: been getting so many complaints about this. What have you
Speaker 5: found out?
Speaker 29: Well, Tom, I started by calling the attorneys for the
Speaker 29: association and they declined to comment on it. So yesterday
Speaker 29: I used my pissor account to access this case at
Speaker 29: the lawsuit at the loss of itself, and what I
Speaker 29: found was pretty interesting. It was actually initiated in April
Speaker 29: twenty third by their insurance company.
Speaker 5: Wait wait, the insurance company sue the association.
Speaker 29: Yeah, well this is the The title of the complaint
Speaker 29: is Plaintiffs Complaint for Declaratory Judgment, in which they cite
Speaker 29: two reasons that they should not should be relieved of
Speaker 29: the responsibility of paying for the fire damages and very okay.
Speaker 5: So they were looking for a declaratory yeah okay.
Speaker 29: And this blew and this developed into a giant case
Speaker 29: I saw.
Speaker 5: So why do they feel like they should not be
Speaker 5: responsible for paying for the damages?
Speaker 29: Well, according to their initial complaint, it's pretty simple. They
Speaker 29: cite two reasons. One is neither. So, as you know,
Speaker 29: there were two separate fires a few months apart, and
Speaker 29: neither of the units where the fires originated. The insurance
Speaker 29: company ledges that neither of them had hard wired smoke detectors,
Speaker 29: which apparently is a requirement under this insurance policy. And
Speaker 29: then there's a second reason they denied. They deny their
Speaker 29: claim for one of the fires, which is the unit
Speaker 29: where the fire originated. The representatives of that unit owner
Speaker 29: limited the insurance company's fire investigator's presence to only twenty
Speaker 29: minutes and then ordered them out. So the insurance company
Speaker 29: claims that they were unable to conduct a proper investigation
Speaker 29: and therefore the insured violated their duty to cooperate in
Speaker 29: post loss inspections and assessments.
Speaker 5: Wow, so those are the two reasons. Why is it
Speaker 5: taking so long? Oh, you should see this case. There
Speaker 5: have been over one hundred and forty motions.
Speaker 29: Oh everything answers motions. There have been over one hundred
Speaker 29: and thirty filings in the case so far as recently
Speaker 29: as a couple of weeks ago, and some of these
Speaker 29: filings have attachments. There are one hundred or more pages,
Speaker 29: so you know, one of the questions is where are
Speaker 29: these people's hoa's dues going? Well, this looks like an
Speaker 29: extremely expensive federal case.
Speaker 5: Okay, So as far as the individual homeowners are there,
Speaker 5: individual I don't know if you can find this out.
Speaker 5: But I asked a few of them, and a few
Speaker 5: of them said, no, they're individual fire policies, okay, or
Speaker 5: not fire, but insurance policies. When you own a condo,
Speaker 5: you have limited insurance, but you do have insurance. You
Speaker 5: have insurance for liability obviously if you cause damages. You
Speaker 5: also have liability for your personal property and for temporary
Speaker 5: living expenses. Right, do you know if their personal insurance
Speaker 5: policies are covering the people who live there? Do you know?
Speaker 16: No?
Speaker 5: I didn't research that question. That's one thing I'd like
Speaker 5: to know if you live there, and I know that
Speaker 5: the one I called said no, she wasn't getting any coverage.
Speaker 5: One of the ones who called in here said she
Speaker 5: wasn't getting any coverage. And I'd like to know if
Speaker 5: anybody associated with Club Valencia is getting paid. Now Vanessa
Speaker 5: has a call, I'm going to take it right after this.
Speaker 5: I'm Tom Martino. By the way, yesterday I promoted something
Speaker 5: that I did not finish and I got a few
Speaker 5: texts about it. I said I was going to talk
Speaker 5: about my time in Florida with and it was her.
Speaker 5: It wasn't Hurricane Daniel at the time, I said it wrong.
Speaker 5: It was Hurricane David that I covered Hurricane David. It
Speaker 5: was a massive, massive hurricane and how I ended up
Speaker 5: in jail. All of that coming up on the Troubleshooter Show.
Speaker 5: Go with a Sure Thing Denver's Best rufer excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three O three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax aligned three all
Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 5: you're a troubleshooter three all three seven one three talk
Speaker 5: seven one three eight two five five Vanessa, what's going on?
Speaker 5: What's happening with your mobile home? Hello Vanessa?
Speaker 7: So I am having a lot of issues with my U,
Speaker 7: my landlord, and the property manager specifically.
Speaker 5: Okay, is this a mobile home?
Speaker 7: Yes?
Speaker 5: And so you're renting the mobile home? No, I own it, Okay, God.
Speaker 7: I'm renting the lot space got it? So I purchased
Speaker 7: it with I'm originally from Massachusetts and I moved to
Speaker 7: Colorado with the man that I was dating for seven
Speaker 7: years in March of twenty nineteen. So we purchased the
Speaker 7: mobile homes for five thousand dollars. We each paid twenty
Speaker 7: five hundred cash.
Speaker 5: And this was what year did you buy it?
Speaker 7: August of twenty twenty Okay.
Speaker 5: That's actually when you bought it. Okay. So what happened?
Speaker 7: So then he I wasn't on his lease. He ended
Speaker 7: up getting a lease with the park, and then in
Speaker 7: April of twenty twenty one, we got a domestic violence
Speaker 7: There was a situation where he unlawfully discharged a firearm
Speaker 7: in the house, and so he defaulted his lease and
Speaker 7: terminated it. Because you know by law, you're not allowed.
Speaker 25: To do that.
Speaker 5: So hold on, did they want to kick both of
Speaker 5: you out or just him?
Speaker 7: Well, so it was just him. So I contacted the
Speaker 7: property manager. I paid her three hundred and fifty dollars.
Speaker 7: Even though he defaulted his lease, I still had to
Speaker 7: pay her three hundred and fifty dollars to remove his
Speaker 7: name from the lease. And that's mine to it.
Speaker 5: That's right, I understand that. Okay, Now what did you
Speaker 5: do about I want to ask a side question here
Speaker 5: just for you. What did you do about the ownership?
Speaker 5: Were you both on the title?
Speaker 9: Correct?
Speaker 1: Yep?
Speaker 5: We just left it as that, okay, keep going yep.
Speaker 7: So a month later, without my knowledge, without my permission,
Speaker 7: you know, she made up a whole new lease and
Speaker 7: added him back to the lease, and she increased my rent.
Speaker 30: And she never sent me a copy of this lease.
Speaker 5: So, but the least did you sign it?
Speaker 7: I signed my lease that said that we were going
Speaker 7: to remove him and add me.
Speaker 22: Okay, and on that lease knowledge to the least, not
Speaker 22: the home.
Speaker 7: Right the lease for the lot.
Speaker 5: Yeah, right now, you signed okay, okay, I get it.
Speaker 5: But when you signed this new lease, did it have
Speaker 5: anything about price? Escalations in it.
Speaker 7: I don't know what that means.
Speaker 5: Okay, I'm happy, I mean it.
Speaker 9: Copy of it?
Speaker 5: Okay, you will in a second, so tell me what
Speaker 5: the problem is. Then you signed a new lease for
Speaker 5: the lot, correct, Okay? So what happened then?
Speaker 7: So then she made up a whole new lease, adding
Speaker 7: him back, adding Ryan back to it.
Speaker 5: When did she do that? You signed a new one?
Speaker 5: You signed a new one in twenty twenty one. When
Speaker 5: did she y? When did she just arbitrarily made a
Speaker 5: new one?
Speaker 7: Yes, in June of twenty twenty one, I signed May
Speaker 7: twenty one.
Speaker 5: Wait, wait, did she like throw out your the one
Speaker 5: you signed?
Speaker 7: I have no idea what she did with the one
Speaker 7: that I signed. But the one that she used to
Speaker 7: evict me was Ryan's lease, not even my lease and his.
Speaker 5: But do you have a copy of the one that
Speaker 5: you signed?
Speaker 17: Yeah?
Speaker 7: Well I gave it to the court.
Speaker 5: Okay, But you do have it, so you do have
Speaker 5: proof that you were the leaseholder? And how did she
Speaker 5: evict you on the she made a brand new lease?
Speaker 5: Did he sign it?
Speaker 7: No?
Speaker 5: Did you sign it?
Speaker 7: Sign it?
Speaker 14: No?
Speaker 7: No, she's the only person who signed it.
Speaker 5: Well, then they can't she can't enforce that lease. Did
Speaker 5: did she kick you out?
Speaker 7: Yeah, well she kicked me out, and I'm the domestic
Speaker 7: violence victim. She vied me with the six thousand dollars
Speaker 7: that he racked up before I was even on the lease,
Speaker 7: and I had.
Speaker 28: To pay that.
Speaker 5: Wait a minute, Wait a minute, hold on, Hold on. Okay, Vanessa, listen,
Speaker 5: when you said he did the domestic violence and he left.
Speaker 5: At the time he left, was there rent owed on
Speaker 5: the lot?
Speaker 7: Yes, there was almost six thousand dollars.
Speaker 5: Oh okay, that's what's happening. That's what's happening. Did she
Speaker 5: ever tell you when you signed that lease that you had.
Speaker 13: To make up.
Speaker 7: Nope, I have not any emails.
Speaker 5: It's not in your new lease that you have to
Speaker 5: make up that deficit. She was going to kiss it goodbye.
Speaker 7: Well, she she hid that from me. So the day
Speaker 7: that I signed them Wait, wait.
Speaker 5: What does that mean? What did you hold on? What
Speaker 5: did she hide.
Speaker 7: From you the six thousand dollars debt?
Speaker 5: And then then the day you signed it you were
Speaker 5: saying something else. Go ahead, yep.
Speaker 7: So the day that I signed the lease, she added
Speaker 7: to the to the invoice a two hundred and seventeen
Speaker 7: dollars late feet for the rent. But she never told
Speaker 7: me that I owed rent or that rent was owed
Speaker 7: on the on the lot. So then she went and
Speaker 7: evicted me.
Speaker 5: Did she evict you because of the six thousand dollars
Speaker 5: that had racked up?
Speaker 1: Yes?
Speaker 5: Yes, okay. But see this is what I don't understand.
Speaker 5: You were never on that lease for the sixth grand,
Speaker 5: exactly in the new lease. Hold on, I'm taking you
Speaker 5: at your word. The new lease never ever added that
Speaker 5: sixth grand to your new lease. Correct, there's nothing on
Speaker 5: that new lease at all that says you owe six grand.
Speaker 22: Is he's still on the title of the home?
Speaker 7: Yes, I am.
Speaker 22: Is he still on it?
Speaker 7: Yes he is?
Speaker 5: Okay.
Speaker 22: Can the argument then be made that he's still on
Speaker 22: the home, that he can be added to that least
Speaker 22: there tom.
Speaker 5: Not automatically, but it can be argued. It can be argued,
Speaker 5: it can be argued that there six thousand dollars old.
Speaker 5: Whether or not they can go after her, I think
Speaker 5: they can. Probably. Did they attempt to do any kind
Speaker 5: of a lean on your trailer?
Speaker 7: I believe so.
Speaker 5: See, I do think they could take I do think
Speaker 5: they can take that mobile home his half.
Speaker 27: Vanessa, what I skipped over the fact that the lease
Speaker 27: was in court.
Speaker 5: What's going on with where? And how is it? Yeah? Yeah,
Speaker 5: well you're being sued. You're being sued for eviction. Is
Speaker 5: that right?
Speaker 27: Right?
Speaker 7: But so that that all happened in twenty twenty one.
Speaker 5: Wait a minute, Wait a minute, why are we wait?
Speaker 5: Hold on to say did you actually move out? Yes?
Speaker 5: Or no?
Speaker 9: Well?
Speaker 7: I was locked out April seventeenth of this year. Wait
Speaker 7: a minute, I've gone through this.
Speaker 5: Hold hold on, Vanessa, you're wait, you're skipping way too much.
Speaker 5: Please help me out. In April of twenty twenty one,
Speaker 5: Just no, it's okay. In April of twenty twenty one,
Speaker 5: he defaulted on the lot lease and moved out due
Speaker 5: to domestic violence. You signed new lot lease in April
Speaker 5: of twenty twenty one, right May?
Speaker 7: In May twenty one?
Speaker 5: Okay, now hold on. Then she then she did what?
Speaker 5: In June?
Speaker 7: She made a new lease adding him back to it
Speaker 7: as a tenant. But there was a no hold.
Speaker 5: On I When did she evict you in what month?
Speaker 7: In August?
Speaker 5: In August she evicted twenty twenty one. Okay, were you paying?
Speaker 5: Let me ask you this. You signed the new lease
Speaker 5: in May. Did you pay for May, June, July?
Speaker 7: I received help from neighbor to neighbor. They paid from
Speaker 7: December of twenty twenty to November of twenty twenty one,
Speaker 7: and you were in.
Speaker 5: You were not You were not behind at the time
Speaker 5: she started the eviction. You were not behind.
Speaker 7: So Ryan technically was behind, I understand from his old lease,
Speaker 7: but you from the time.
Speaker 5: I just need a straight answer from the time you
Speaker 5: took over the lease. You never defaulted one month on
Speaker 5: that lead, not one.
Speaker 7: So I contacted her in August and I said, I'm
Speaker 7: a little concerned. I haven't received an invoice or a
Speaker 7: statement for the rent since I've signed my lease in May.
Speaker 7: Can you help me out?
Speaker 5: Wait a minute, Hold on, no, no, no, no, we don't
Speaker 5: go from May to August. Here's what I need to know.
Speaker 5: What date did you sign it in May?
Speaker 7: May seventeenth?
Speaker 5: Did you when was rent? When was lot rent due?
Speaker 5: After you made it in May seventeen?
Speaker 7: I never received a lot rent?
Speaker 5: Okay, so listen, I'm sorry, but you have to answer me,
Speaker 5: whether you like the answer or not. So in May
Speaker 5: you did not pay rent? Did you pay lot rent
Speaker 5: for June?
Speaker 7: I know because I didn't receive.
Speaker 5: Did you pay lot rent for July?
Speaker 7: No, because I didn't receive that, and you.
Speaker 5: Did not pay lot rent for August. So at the
Speaker 5: time you were evicted, you personally were behind four months
Speaker 5: of lot rent.
Speaker 7: No no, no, no no no, I'm sorry. So I can't.
Speaker 7: So I signed the lease in May of twenty one,
Speaker 7: and I did not. She never sent me a statement
Speaker 7: for the lot rent.
Speaker 22: I get it.
Speaker 5: I don't care about it. You still owe it whether
Speaker 5: she send you a statement or not. Vanessa, I'm really
Speaker 5: trying to help you. So I just need to know
Speaker 5: was lot rent paid after you signed your lease?
Speaker 7: Technically?
Speaker 5: Technically did you, Vanessa? I'm sorry, Vanessa, Vanessa, Vanessa, I'm
Speaker 5: not asking about an invoice. I'm not asking about communication.
Speaker 5: I am not asking about anything except transfer of funds.
Speaker 5: At any time after you took responsibility and signed a lease,
Speaker 5: did you ever pay lot rent after that?
Speaker 17: Yes?
Speaker 5: When in.
Speaker 7: Either in September of twenty twenty one.
Speaker 5: Okay, now, hold on in September. Was the first time
Speaker 5: you paid rent after signing the lease in May?
Speaker 7: Correct?
Speaker 5: Okay? Now did you make up when you made that
Speaker 5: payment all the previous months that were missing?
Speaker 9: Correct? You did so in advance.
Speaker 5: Good. So in September of twenty twenty one, you paid
Speaker 5: for May, June, July, August, and September.
Speaker 7: I paid for December, January, February, March, April, May, June, July, August, September, October,
Speaker 7: November of what of twenty twenty and twenty twenty.
Speaker 22: One you paid almost a year and a half rent
Speaker 22: at once.
Speaker 7: Yes, neighbor to neighbor paid my rent for me.
Speaker 5: Okay, so late, so you so, but you didn't tell
Speaker 5: me so. But you didn't even owe the rent before
Speaker 5: you signed the least.
Speaker 10: No, I didn't.
Speaker 5: Okay, but you paid it anyway.
Speaker 7: I didn't know what to do.
Speaker 5: I get it. I look at that. I understand. I
Speaker 5: am not asking for reasoning or excuse. I swear I'm not.
Speaker 5: I'm just I just need to know. You have proof
Speaker 5: that in September of twenty twenty one, you paid every
Speaker 5: single dime of rent ode except that sixth grand.
Speaker 22: Yes, plus almost a full year.
Speaker 7: Oh no, no, no, no, I'm sorry, No, no, no,
Speaker 7: every single dime ode, including that sixth grand.
Speaker 5: Wait a minute, you paid every dime including the sixth grand,
Speaker 5: in September of twenty twenty one. Now here's what I
Speaker 5: need to know. I just want answers. After you paid that,
Speaker 5: did she remove the eviction? Yes? Okay, We're going to
Speaker 5: take a break and come right back. I'm Tom Martine.
Speaker 5: We have more coming up. Go with a sure thing
Speaker 5: Denver's Best roofer Excel Roofing dot com.
Speaker 12: You don't pass until you're content.
Speaker 5: Time for an insurance checkup free, no obligation in comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three all three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: all three nine two zero sixteen twenty two. A. Hi
Speaker 5: Tom Martine, listen, folks, I'm trying. I'm gonna summarize this
Speaker 5: here and this is really important and Alan, I please
Speaker 5: don't go away. We're gonna help you. Vanessa. I want
Speaker 5: to recap this because we are all confused, but I
Speaker 5: think I simplified it. You bought a mobile home in
Speaker 5: August of twenty twenty for five rand with your boyfriend.
Speaker 5: You each put twenty five hundred down. In April of
Speaker 5: twenty twenty one, he defaulted on the lot LEAs and
Speaker 5: had to leave due to domestic violence. Then you signed
Speaker 5: a new lead with your name only on it. May seventeenth,
Speaker 5: twenty twenty one. You were confused and didn't pay rent
Speaker 5: in August, the mobile home parks started an eviction. In
Speaker 5: September of twenty twenty one. You're saying, with the help
Speaker 5: of a charity, you made all of the back rent,
Speaker 5: including six grand owed by your boyfriend, and the eviction
Speaker 5: was stopped. Is that correct? So far?
Speaker 7: That is correct? Yes?
Speaker 5: Okay, Now, just one other detail. In September of twenty
Speaker 5: twenty one, when you paid all of the back rent,
Speaker 5: including the sixth grand for your boyfriend, Dragon also heard
Speaker 5: you say you also paid for the following year in advance.
Speaker 5: Is that true?
Speaker 7: No, No, I paid for the I paid until November
Speaker 7: of twenty twenty one.
Speaker 22: Okay, thank the clarification, Thank you got it now.
Speaker 5: So then what happened in December of twenty twenty one?
Speaker 7: So in December of twenty twenty one, I did fall
Speaker 7: behind on rent, and that occurred until August of twenty
Speaker 7: twenty two.
Speaker 5: Okay, hold on now now I want to make sure
Speaker 5: I heard you. So Vanessa, December twenty twenty one, all
Speaker 5: the way through to August of twenty twenty two, you
Speaker 5: never paid rent, That's correct, Okay, So then what keep
Speaker 5: now we're in August of twenty twenty two, keep going.
Speaker 7: So then I went through another eviction where I.
Speaker 5: Received Well, of course you did. Why did she wait
Speaker 5: so long from December twenty twenty one to August of
Speaker 5: twenty twenty two? Why did she wait so long?
Speaker 7: I'm not I'm not positive if there was an eviction
Speaker 7: moratorium at the time because.
Speaker 5: Of COVID Oh I forgot all about it. Okay, So
Speaker 5: what happened then? When was another eviction started.
Speaker 7: In August of twenty twenty two?
Speaker 5: Okay? What happened then?
Speaker 7: So then I received assistance through neighbor to neighbor again.
Speaker 5: Uh huh okay? And what did they pay? Then?
Speaker 7: They paid from December of twenty one to August of
Speaker 7: twenty two.
Speaker 5: Okay, Well, in other words, they paid the back rent exactly, okay,
Speaker 5: and then okay, so then what did you do then
Speaker 5: for September of twenty twenty two?
Speaker 7: So then if you f you know, fast forward to
Speaker 7: then I I fell behind again because I lost my
Speaker 7: job at that point.
Speaker 5: Okay, Okay, Now hold on increases, so hold on, hold on.
Speaker 5: So in September twenty twenty two, after getting all of
Speaker 5: this paid for, you, you still didn't pay rent? Okay?
Speaker 5: And what happened? Okay? So now I want to keep going.
Speaker 5: September of twenty twenty two, you didn't pay Did you
Speaker 5: pay for October or November or December of twenty twenty two?
Speaker 7: No? I didn't.
Speaker 5: Okay. How long did you go that time without paying rent?
Speaker 7: Until February of twenty three?
Speaker 5: Okay? So then what happened?
Speaker 7: So then I received the assistance one more time.
Speaker 5: Oh my god, you are so far ahead of the
Speaker 5: game with free money. So what happened? Then?
Speaker 7: It's I'm very fortunate, yes to receive the assistance, but
Speaker 7: oh no, no.
Speaker 5: I know. So, so hold on, and what did that
Speaker 5: assistance pay? All the back rent?
Speaker 7: They paid a lot more than that. They paid attorney fees,
Speaker 7: they paid back rent, they paid late fees, they paid
Speaker 7: maintenance fees.
Speaker 5: I get it. But till what months?
Speaker 7: That was until May of twenty.
Speaker 5: Three to pay rent?
Speaker 7: Oh?
Speaker 5: Okay? Hold on through May of twenty twenty three. Okay. Then,
Speaker 5: now we're in June of twenty twenty three, did you
Speaker 5: pay rent again? I did so? You actually then in
Speaker 5: June started paying your own rent?
Speaker 7: Correct?
Speaker 5: Okay? Keep going. What happened then?
Speaker 7: So then I paid in June, I paid in July,
Speaker 7: I paid for August, I paid for September and and
Speaker 7: then and she brought me to court.
Speaker 5: Why if you were paying rent, why did she take
Speaker 5: you to court?
Speaker 7: Well, because she was saying that I wasn't paying rent.
Speaker 5: Wait a minute, how are you paying rent?
Speaker 7: I get money orders from Safeway and then I dropped
Speaker 7: them off and I write a little letter.
Speaker 5: So what okay? So when did she start eviction again?
Speaker 7: I went to court November eighteenth for the eviction.
Speaker 5: November of twenty twenty three, that's correct. And when you
Speaker 5: were taking a court, did you have proof that you
Speaker 5: paid up till November of twenty twenty three?
Speaker 7: I did, yes?
Speaker 5: And were you evicted?
Speaker 9: No?
Speaker 1: I was not.
Speaker 7: The judge dismissed the case.
Speaker 5: Okay, okay, So now we're in November of twenty twenty three.
Speaker 5: You were paid through November of twenty twenty three? Is
Speaker 5: that correct?
Speaker 7: Yes, that's correct.
Speaker 5: This is crazy. I don't know where this is going.
Speaker 5: Hold on, I'll come back to you right after this.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com.
Speaker 12: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two. Hi, Tom Martino,
Speaker 5: your troubleshooter three oh three seven one three talk three
Speaker 5: oh three seven one three eight two five five Man,
Speaker 5: I don't know what's going on with this story, but
Speaker 5: I gotta get through it. I got to get through
Speaker 5: a Vanessa. I'm not going to go over the whole
Speaker 5: thing again, but basically on and off with evictions, getting
Speaker 5: charity helping pay rent. It all came up to November
Speaker 5: of twenty twenty three. It was dismissed once again. Then
Speaker 5: what happened from November of twenty twenty three. What happened then?
Speaker 7: So then the attorney went right back to court and
Speaker 7: brought me back to court.
Speaker 5: For what to the victimy, but you were paying rent,
Speaker 5: You had proof that you paid rent. When did he
Speaker 5: take you back to court.
Speaker 7: The February twenty eighth of twenty twenty four?
Speaker 5: Did you pay when November? Did you pay December? January? February?
Speaker 7: No, because my rent was already paid.
Speaker 5: It was already paid by this charity in advance. Yes,
Speaker 5: went how far into twenty twenty three? Did they pay.
Speaker 7: Well?
Speaker 31: Because of embezzlement that was happening through the Oh God manager,
Speaker 31: Vanessa Vanessa, Vanessa, I just need to know how far
Speaker 31: in advance did this charity pay your rent?
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two.
Speaker 1: With her as fast as you can.
Speaker 2: Shoot's gonna help coming.
Speaker 4: Man Dix is the Troubleshooter Show. No Tom Martine, Hi.
Speaker 5: Tom Martino here, Welcome to the show. Three oh three
Speaker 5: seven one three talk seven one three eight two five five.
Speaker 5: All right, man, we have a story going on and
Speaker 5: and and listen. I want to help this young lady,
Speaker 5: but I want to first I want to go back
Speaker 5: to a couple people, and and and Kachina. Please ask
Speaker 5: Vanessa for for if she would please help. Excuse me,
Speaker 5: stand by. I want to help a couple people real quick, okay,
Speaker 5: and then go back to Alan. You have a question
Speaker 5: about purchasing a car out of state. Also want to
Speaker 5: tell you fix at twenty four sevens in the house
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Speaker 5: before the winter.
Speaker 20: Now is the time.
Speaker 5: In fact, you can't do it through the winter. You're
Speaker 5: too busy. But okay, Alan, you want you have a
Speaker 5: question about buying a car out of state? Right?
Speaker 16: Yeah, Hi told him, Thank you. I was hoping to
Speaker 16: talk to Mark but just kidding.
Speaker 5: No, Okay, you can though at any time, but anyway,
Speaker 5: go ahead. I purchased more cars out of state than
Speaker 5: he has. He's purchased more cars in state. I purchased
Speaker 5: three out of state, four out of state.
Speaker 16: Well this is yeah, my friend's sister lives in Maine
Speaker 16: and she's got terrible credit, and he uh wants to
Speaker 16: get her a car, either lease or whatnot. So one
Speaker 16: of the advice or something about that.
Speaker 5: Well, do you want to buy his car? Yeah?
Speaker 16: No, his sister has bad credit and.
Speaker 5: You want to buy her car?
Speaker 16: Buy a car for her?
Speaker 5: Oh wait a minute, you want to buy a car
Speaker 5: for this woman who lives out of state.
Speaker 16: Yeah, I'll tell my friend my friend's sister, he wants
Speaker 16: to buy it for her, Okay, or or lease or
Speaker 16: something to get her some used car.
Speaker 5: And okay, hold on, Alan, I'm still confused, Alan, do
Speaker 5: you want to buy the car? Does he want to
Speaker 5: buy the car? Who wants to buy the car?
Speaker 16: He does for it?
Speaker 5: And does he live in Colorado. Correct, Yes, and he
Speaker 5: wants to buy a car for her where Maine? Okay?
Speaker 5: And she has bad credit? Is she also irresponsible?
Speaker 16: No? But uh yeah, she should probably go bankruptcy in general.
Speaker 5: But the reason I'm asking this is because I want
Speaker 5: to know if you can trust her to find a car.
Speaker 5: I don't think you can.
Speaker 16: Yeah, she probably has a limited capability to go out
Speaker 16: and search for a car.
Speaker 5: Okay. I think the best way to do it if
Speaker 5: I was going to do that, if I was going
Speaker 5: to personally do it, is to go out there in
Speaker 5: person and do it, or to buy the car here
Speaker 5: and have it shipped. I would never buy a car
Speaker 5: remote control ever. Okay, So if he wants to fly
Speaker 5: out there, it's not expensive, make a round trip buy
Speaker 5: a car. If not, then he buys it here and
Speaker 5: has it shipped. To buy a car sight unseen with
Speaker 5: an irresponsible sister with it's a recipe for disaster. Yeah.
Speaker 16: So, how so she gets the car, she would be
Speaker 16: able to go on get insurance and whatnot to drive it?
Speaker 5: Well, okay, does she have the money to get insurance
Speaker 5: and all that to drive it?
Speaker 16: Yes? She had a used car before and it just
Speaker 16: pooped out on her.
Speaker 5: Okay, and will she will he buy it outright or
Speaker 5: does he need to finance it?
Speaker 16: We were thinking about they were thinking about co signing
Speaker 16: something for it.
Speaker 5: Well, the worst thing you can ever do. There's no
Speaker 5: reason for co sign. Does he need a co signer
Speaker 5: to buy it? No, she's the one that needs it,
Speaker 5: and it's not co signing, it's signing. So when you
Speaker 5: put her on it, you complicate things. The reason you
Speaker 5: complicate things is is because if she gets into trouble
Speaker 5: and payments aren't made, he never gets to take the
Speaker 5: car back. He has to argue with her. I'm telling
Speaker 5: you this whole thing, I promise you is a recipe
Speaker 5: for disaster. The only way to buy a car for
Speaker 5: someone else is to buy it for him. You either
Speaker 5: buy it outright and give it to him, or you
Speaker 5: never finance a car with anyone else ever, ever, ever,
Speaker 5: ever never.
Speaker 16: Okay, thank you?
Speaker 5: Yeah, and especially and you never share a title with
Speaker 5: anyone ever. You either finance it and be on the title,
Speaker 5: or they finance it and they're on the title, give
Speaker 5: her the down payment or whatever. But don't ever co
Speaker 5: sign with anyone it. Will you called me for advice?
Speaker 5: And I promise you I'm giving you the sanest advice
Speaker 5: in the world. Does he have the how much is
Speaker 5: he going to spend on this car? Do you know?
Speaker 3: Well?
Speaker 16: Something reliable? Really is she?
Speaker 5: Let me ask you this is she going to make
Speaker 5: the payments? Is that the plan? He was going to
Speaker 5: help her, but she was going to make the payments?
Speaker 8: Correct?
Speaker 5: Does she have a job?
Speaker 16: Yes, she's a steady study of okaid?
Speaker 5: Good, it's just.
Speaker 16: And so if he pursaes the car, and would he
Speaker 16: end up giving that to her or take the car
Speaker 16: from her?
Speaker 1: Not?
Speaker 5: If it's his car. If she goes bankrupt, then the
Speaker 5: car is worth more than twenty five hundred. They can
Speaker 5: sell it. You get an allowance. I think it's twenty
Speaker 5: five hundred. It might have gone up a bit, but
Speaker 5: you get an allowance for a car. If she's gonna
Speaker 5: go bankrupt, he probably should buy the car, okay?
Speaker 16: And then how would she get the get use of it?
Speaker 16: Who would pay the insurance or whatnot?
Speaker 5: Well, okay, here's the thing. That's where it gets complicated again.
Speaker 5: What he could do. First of all, you said reliable, okay,
Speaker 5: use cars right now? There's nothing reliable. I know you're
Speaker 5: not gonna want to hear this, but I'm going to
Speaker 5: tell you the truth. There is nothing reliable under ten grand. Nothing, Okay, Okay. Now,
Speaker 5: people will tell you it's reliable, and you'll find cars
Speaker 5: under ten grand, and you'll find cars with more than
Speaker 5: one hundred thousand miles and all of that. But you're
Speaker 5: just asking for trouble, especially because she won't have the
Speaker 5: money to get it fixed. It's just not a good idea.
Speaker 5: So I know you didn't call for this, and it's
Speaker 5: probably you're probably thinking, oh God, why did I call?
Speaker 5: Here's the deal man he if I does he how
Speaker 5: much does he have in cash to help her? How
Speaker 5: much one hundred k? Okay? Is he willing to buy
Speaker 5: a car cash and then put it in her name
Speaker 5: and then or well, if he puts it in her name,
Speaker 5: she's going to lose it. Is she definitely going bankrupt?
Speaker 16: I believe it's recommended. I don't know that she wants to.
Speaker 16: She should have before.
Speaker 5: Well, whether she wants to or not doesn't matter if
Speaker 5: it's recommended. But here's the deal. If he had, if
Speaker 5: he can buy a car for her, she can make
Speaker 5: payments to him. That's probably the best way to do it.
Speaker 5: Then he can put it in her name and then
Speaker 5: and then he can have a lean on it and
Speaker 5: repossess it if she doesn't pay it. But he should
Speaker 5: be the lender. That's really the way it should be done. Now,
Speaker 5: that's the smart correct, the smartest. Well, he should he
Speaker 5: should buy the car and be the lender. He should
Speaker 5: buy the car. Then he drives the car out there,
Speaker 5: or have it transported out there, or he goes out
Speaker 5: there and buys it. Then she he writes a loan
Speaker 5: agreement with her, along with a security agreement, and if
Speaker 5: he doesn't do it right, it's worthless. So he has
Speaker 5: to get somebody who knows what they're doing to write
Speaker 5: a security agreement and a loan agreement, and she starts
Speaker 5: making payments to him, and if she misses, he will
Speaker 5: have the right to repossess it. It's probably the easiest,
Speaker 5: cleanest way then, because it is financed and there's no equity.
Speaker 5: As long as it's legal, bankruptcy court won't take it.
Speaker 5: They will not take a financed car. They'll only take
Speaker 5: equity twenty five hundred or more. So let's say he
Speaker 5: buys a car and he can find one for ten
Speaker 5: grand or fifteen, he writes up a contract. She starts
Speaker 5: making him payments. If she goes bankrupt in the next
Speaker 5: year or two, there's not going to be enough equity
Speaker 5: in that car for them to take. That's the easiest
Speaker 5: way to do it. If you don't know how to
Speaker 5: do that and write up a security agreement and a
Speaker 5: promisory note, he needs to get an attorney to do it.
Speaker 5: It's not going to be that expensive. What he tells
Speaker 5: the attorney is, I want to sell this card to
Speaker 5: my sister on an installment. I want her to buy it,
Speaker 5: I want her to make me payments, and I want
Speaker 5: a security agreement so I can repossess it when the
Speaker 5: time is necessary. I know it sounds like trouble, but
Speaker 5: it's the only legal, saye way for her not to
Speaker 5: get it taken away from in bankruptcy court, and it's
Speaker 5: the only sane way he can get it back if
Speaker 5: she defaults. Three all three seven one three talk three
Speaker 5: all three seven, one three eight two five five Go
Speaker 5: with a sure thing Denver's Best roofer excel roofing dot com.
Speaker 12: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up, free, no obligation comparison
Speaker 5: call Compass Insurance Pain too much your coverage at dozens
Speaker 5: of insurance companies. Find out now three O three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real Estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 5: Denverregen dot com. They did my, uh, stem cell therapy
Speaker 5: for hair thickening. Look at it. It's actually it was lovely. No,
Speaker 5: I'm serious, it really is working on this serio. It's
Speaker 5: only been like a few months and it's actually growing.
Speaker 5: But they also do pain therapy and every They're great
Speaker 5: people Denverregen dot com. Three treatments for one price at
Speaker 5: Denverregen dot com for hair and then they do, of
Speaker 5: course stem cell therapy Denver Regend. Come. Okay, so I
Speaker 5: want to I want to talk to somebody needs some help,
Speaker 5: and then I'm going back to that woman. I really
Speaker 5: do want to help Vanessa. I'm not don't want to
Speaker 5: know what's going on. Ye yeah, no, really, I'm dying
Speaker 5: to hear the story and I'm not going to take
Speaker 5: anyone else after Richard, I'll take Vanessa. Well, I mean,
Speaker 5: I'll take other people, but i'll take Vanessa next. Richard,
Speaker 5: you have a question on spinal surgery. That's why I
Speaker 5: wanted to take you. It's near and dear to my heart,
Speaker 5: you know, having been in pain for many years and
Speaker 5: now no pain, zero pain. Go ahead, Richard.
Speaker 10: Yes, Tom, I saw your YouTube video, or not your
Speaker 10: only YouTube video, but a YouTube video that you had
Speaker 10: a Yeah, spine surgery using the tops Prima Premiere spine system.
Speaker 5: Yeah, Premium spine tops an. It's a spinal implant.
Speaker 10: Yes, Yes, And long story short, I had a MRI
Speaker 10: in January of twenty twenty three, and they recommended that
Speaker 10: the neurosurgeon recommended a fusion, a traditional fusion. Yeah, and
Speaker 10: I've been kind of very leery of it because I
Speaker 10: know that I'm probably between L four and L five.
Speaker 5: That's okay, let me just cut this short real quick here, Richard.
Speaker 5: Fusion is eighty five percent unsuccessful, and the other fifteen
Speaker 5: percent people still have pain. I just look at I
Speaker 5: don't care what they say. Fusion is barbaric, okay, And
Speaker 5: I'd rather do stem cell therapy or physical therapy of
Speaker 5: some kind. I wouldn't do fusion no matter what. That's
Speaker 5: why I was in pain. I would not do fusion period.
Speaker 5: Now there are some decompression surgeries that can help temporarily
Speaker 5: and for many years. But the ultimate thing, the good
Speaker 5: thing about you is that the premium spine implant literally
Speaker 5: takes the place of vertebrate. They take them out and
Speaker 5: they stem the space with this artificial implant that will
Speaker 5: never be arthritic and never in pinge your nerve again
Speaker 5: if you have here's the disadvantage. Premia or the TOPS
Speaker 5: procedure right now, as it is approved by the FDA,
Speaker 5: is only approved for a certain section of the back,
Speaker 5: and you're in it. Where you are is perfect, okay,
Speaker 5: So that's exactly where I had mine L four L five. Okay,
Speaker 5: So you're a perfect candidate.
Speaker 10: Well, I'm not one hundred percent sure about that, because
Speaker 10: twenty years ago I had a hemi laminectomy surgery.
Speaker 27: Yes, so did I, and I had read something before that.
Speaker 10: If you had a hemi laminectomy before fire, it may
Speaker 10: preclude me from getting this TOP system.
Speaker 5: Well maybe it does. I'm not a doctor. I can't
Speaker 5: tell you that. Okay, I've had When you say a
Speaker 5: laminectomy are you talking about. They basically just trimmed it.
Speaker 10: Right, they removed part of the lamanas.
Speaker 5: Yeah, that's right. I had that done years ago. Yeah,
Speaker 5: but listen, why don't you just go talk to one
Speaker 5: of the doctors that do it now, Listen, even though
Speaker 5: you know I got it, I was the first approved
Speaker 5: FDA approved surgery in the country that I know of,
Speaker 5: and I think I was, yes, the first, and Socials
Speaker 5: Medicare approved it, and so did my supplement. But when
Speaker 5: I went for my one year and a half, I
Speaker 5: went back to the doc because I was supposed to
Speaker 5: go a year after I went. Later, he said that
Speaker 5: there are some insurances not covering it because they still,
Speaker 5: even though it's FDA approved, they're still calling it experimental,
Speaker 5: and I think that's rude, blued and tactooed. I think
Speaker 5: the reason they're doing that is because they don't want
Speaker 5: to pay for it. Yet it's cheaper than regular fusion,
Speaker 5: and it's more successful and they pay for regular fusion.
Speaker 5: So why they're not paying for it in all cases?
Speaker 5: I don't know. I don't know who your coverage is
Speaker 5: or who your insurance is, but I do know not
Speaker 5: all insurances will cover it, but you know that upfront.
Speaker 9: Okay, so.
Speaker 10: You're still very happy with the top that you had
Speaker 10: in soul?
Speaker 5: Am I happy with it? Yes? Okay, let me explain
Speaker 5: this to you. I went into surgery at two in
Speaker 5: the afternoon. By six that evening, I'm walking around the
Speaker 5: hospital ward and leaving the next morning. And people who
Speaker 5: had fusion were in there for a week, and the
Speaker 5: people who got out are still in pain. I've run
Speaker 5: into them and and I've had zero pain. I've worked out,
Speaker 5: I lost weight, I got strong. I mean, what can
Speaker 5: I tell you, sir there? I can't tell you you're going
Speaker 5: to have that success. This doctor, my neurosurgeon, said, Tom,
Speaker 5: A lot of people are coming to me because of you.
Speaker 5: But you have to understand something. You were a very unusual,
Speaker 5: a very unusual sixty nine year old man at the time.
Speaker 5: So I'm seventy one now, and he said, or I
Speaker 5: might have been turning seventy. You're very unusual in that
Speaker 5: you had strong bones that can take the You know,
Speaker 5: not everyone and I don't mean unusual special. Most people can,
Speaker 5: but there are some who have weak bones. They don't
Speaker 5: have the structure to take the implant. Okay, so really
Speaker 5: you just have to go see a doctor. I went
Speaker 5: to a neurosurgery one and doctor Joshua Beckman. But you
Speaker 5: can go. I think there are more than more than
Speaker 5: him doing it in the Denver metro area.
Speaker 10: Okay, thank you very much for your time.
Speaker 5: Tom Neurosurgery one. Okay, thank you, Richard. I weally wish
Speaker 5: you the best. Vanessa. Basically, rather than going through this
Speaker 5: whole painful journey since basically twenty twenty one until twenty
Speaker 5: twenty three, no, twenty twenty four, you have been on
Speaker 5: and off through eviction with this mobile home park for
Speaker 5: the lot rent, and you've had charity help you to
Speaker 5: the tune of maybe one hundred grand almost. And right
Speaker 5: now now you say they took you back. We're up
Speaker 5: to February of twenty twenty four. They took you back,
Speaker 5: the park took you back to court. Correct, And you
Speaker 5: say even though they took you for non payment in February,
Speaker 5: you say you have proof that you did pay. Now,
Speaker 5: let me just ask you this, how much did the
Speaker 5: charity pay this time through? When in twenty twenty four
Speaker 5: did they pay for the whole twenty twenty four? What
Speaker 5: did they pay for.
Speaker 30: They didn't pay for anything in twenty twenty.
Speaker 5: Four, okay, But in February of twenty twenty four, you
Speaker 5: were they did an eviction, right correct? And what was
Speaker 5: the result of that eviction? That was for non payment?
Speaker 5: Right correct? And what months was that for non payment.
Speaker 28: Of That was for for October, November, December and January.
Speaker 5: Okay, Now were they accurate that the rent was not
Speaker 5: paid for those months?
Speaker 30: Yes?
Speaker 5: Okay. So then in February of twenty twenty four, were
Speaker 5: you finally evicted.
Speaker 30: Yes, using Ryan's lease.
Speaker 5: I get it, I get it. But but okay, I
Speaker 5: get I know exactly. So why are you calling today?
Speaker 5: What's the story today? How can we help you? What
Speaker 5: is your contention today?
Speaker 30: So I just I really don't know what direction to
Speaker 30: go in.
Speaker 5: Well, what have you done since February? You were evicted
Speaker 5: in February, where did you go? Where did you go?
Speaker 30: I didn't have anywhere to go?
Speaker 5: Well where are you living?
Speaker 7: Well?
Speaker 30: So since number fourth I came to a friend's house.
Speaker 5: Just what were you doing from February till September? What
Speaker 5: were you doing?
Speaker 7: I was just staying in long month and then okay.
Speaker 5: Okay, okay, so here, let me explain something to you, Vanessa,
Speaker 5: and I promise you, I swear to you. I took
Speaker 5: so much time and I'm looking over every note in detail.
Speaker 5: You paid twenty five hundred dollars up front with your boyfriend.
Speaker 5: He paid twenty five and you bought a trailer. You
Speaker 5: were living there for most of the time without ever
Speaker 5: paying rent on your own. Okay, here's what I'm saying.
Speaker 5: I'm not putting you down. I'm giving you some facts
Speaker 5: of life here. And I don't mean this to teach
Speaker 5: you a lesson. I mean this. I want you to
Speaker 5: see the good in this. You have gotten so much
Speaker 5: more than you're twenty five hundred dollars back and the
Speaker 5: value of a used trailer. You are ahead of the
Speaker 5: game right now. So even though you were evicted and
Speaker 5: you said it was on his lease, it doesn't matter.
Speaker 5: You were so sporadic with nonpayment of rent that no
Speaker 5: court in the world or no people listening to your
Speaker 5: story will say poor Vanessa. They won't. You've gotten more
Speaker 5: charity than most people get in a lifetime. You've gotten
Speaker 5: more people to pay your rent, You've gotten more people
Speaker 5: to help you with attorney's fees and back. All of
Speaker 5: this so now, when you were evicted in February of
Speaker 5: twenty twenty four, I say, so what, even though I
Speaker 5: don't want to see you homeless or anything, you lost
Speaker 5: nothing everything? No, you lost nothing. You see you're looking
Speaker 5: at it the wrong way. You lost nothing. You gained
Speaker 5: the system to the tune of about one hundred grand
Speaker 5: from what I could figure out. I'm not saying you
Speaker 5: played the game. I'm not saying you're evil or bad.
Speaker 5: I'm not. I'm trying to let you see where you are.
Speaker 5: You have nothing coming to you and nothing owed to you.
Speaker 5: If you lost everything, it's your problem. Let me ask
Speaker 5: you something. Why did you never pay rent or pay
Speaker 5: Why did you have charity pay rent for you for
Speaker 5: twenty one, twenty two, twenty three and parted? But tell
Speaker 5: me why did you not? Are you disabled? Were you
Speaker 5: not able to work? Tell me what your situation is
Speaker 5: so I can understand you better.
Speaker 30: No, I'm not disabled. I was working.
Speaker 7: I was. Everyone in the park is being overcharged and unlawfully.
Speaker 5: Vanessa, you were not overcharged because you didn't pay. Vanessa,
Speaker 5: here's what I want to know. What did you lose?
Speaker 7: I lost everything? I lost my home, I lost.
Speaker 5: My No, no, No, you didn't lose your You paid twenty
Speaker 5: five hundred for that home, and you got ten times that,
Speaker 5: you got one hundred times back. I want to know
Speaker 5: what you lost.
Speaker 7: I didn't get anything.
Speaker 5: That mobile home probably wasn't worth the five grand you
Speaker 5: paid for it. What I'm saying to you is.
Speaker 30: This, It wasn't but I put everything into it.
Speaker 7: I'm not from here.
Speaker 12: What did you put into it?
Speaker 5: Vanessa? I'm not trying, Vanessa. I promise you a.
Speaker 7: Lot of money into it. How much a lot of money?
Speaker 7: How much thousands of dollars really on the five thousand. Yes,
Speaker 7: I have receipts for everything that I paid for.
Speaker 5: Give me the biggest thing you put. Give me the
Speaker 5: biggest Give me the biggest investment you made in that trailer,
Speaker 5: in that mobile home.
Speaker 7: What is windows in there? I put door I'm okay,
Speaker 7: pile in there.
Speaker 30: I'm putting walls up.
Speaker 7: I'm I bought a new refrigerator.
Speaker 5: Okay. So when you were evicted in February, When you
Speaker 5: were evicted in February, what did they do with the
Speaker 5: mobile home?
Speaker 30: Well, it got broken into. They just they didn't evict me.
Speaker 30: They just locked the doors on me.
Speaker 5: Okay. They might have done that.
Speaker 28: It reached it.
Speaker 5: They might do that.
Speaker 22: I can do that because you own the home.
Speaker 5: Okay, listen, Vanessa, they did this.
Speaker 7: Time and everything was stolen.
Speaker 5: I don't even have a mattress, and I'm Vanessa. I
Speaker 5: understand that. Vanessa. I know what you're saying. But I'm saying,
Speaker 5: in the big Book of checks and balances, you take it,
Speaker 5: and I was.
Speaker 30: So fortunate to receive help from me.
Speaker 5: It's possibly, Vanessa, I'm not. It's possible you were wrong,
Speaker 5: but you will you were also righted. What I mean
Speaker 5: by that is this, if you take on the big
Speaker 5: Book of score, everything that you spent and everything that
Speaker 5: you got, you're not behind.
Speaker 7: I know that, but I am.
Speaker 5: I know you are.
Speaker 8: No.
Speaker 5: No, I know, Vanessa. I know that you are because
Speaker 5: to you it feels like a loss. It's not a
Speaker 5: net loss, but it is a loss. What I'm saying is,
Speaker 5: instead of fighting this battle that you will never win.
Speaker 5: It will be too expensive and no one will take up.
Speaker 5: No one is going to take this legal battle. That's
Speaker 5: it's impossible. I'm telling you the truth. If you called me,
Speaker 5: I promise you I'm not trying to make you feel bad.
Speaker 5: Instead of trying to fight this old battle. Just move
Speaker 5: forward now, heck you well, you need a job right
Speaker 5: or do you have a job.
Speaker 30: No, I'm working with to get an internship.
Speaker 7: But I have nowhere to go.
Speaker 27: No.
Speaker 5: I understand. How old are you, Vanessa? How old are you?
Speaker 7: Thirty two?
Speaker 5: Okay? I look, there are places that can help you.
Speaker 5: Are you addicted to any drugs? Okay? And are you
Speaker 5: staying with friends right now?
Speaker 7: Yes?
Speaker 5: Okay. Here's the problem though, Vanessa. It's not like you
Speaker 5: didn't get charity before. So even if somebody gave you money,
Speaker 5: I'm not sure you would even use it wisely to
Speaker 5: get on your seat.
Speaker 7: Money.
Speaker 5: What do you need? Need?
Speaker 15: Money?
Speaker 5: What do you need?
Speaker 28: I just need?
Speaker 7: So this the court order is invalid, unenforceable.
Speaker 5: What is the court order? What is the court order?
Speaker 5: I gotta take a break. What is it, Vanessa? What's
Speaker 5: the what's the court order?
Speaker 7: So the court order its me out?
Speaker 5: Yes?
Speaker 7: And it doesn't Okay. So Ryan is not listed as
Speaker 7: a party in the case.
Speaker 5: Okay, hold on, Vanessa, we will look into your case.
Speaker 5: Do you have a case number?
Speaker 7: I do?
Speaker 5: Okay, Deputy d I really want you to look at
Speaker 5: this case through your account. Hold on Vanessa. We're not
Speaker 5: gonna kiss a goodbye. I can't make you any great promises.
Speaker 5: We will look into the case. I'm Tom Martino. Go
Speaker 5: with a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 5: You don't pay a cent until you're content. Time for
Speaker 5: an insurance check up free, no obligation. In comparison, call
Speaker 5: Compass Insurance paying too much your coverage at dozens of
Speaker 5: insurance companies find out now three O three seven to
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three three
Speaker 5: nine two zero sixteen twenty two. Hi, Tom Martino, you're shore.
Speaker 5: Let me get to him. Look, people, no matter what
Speaker 5: you think of me, I just couldn't hang up on
Speaker 5: that girl. But she's got a problem. She just doesn't
Speaker 5: understand responsibility of any kind. And I don't think she
Speaker 5: put thousands into that mobile home. I just don't. But
Speaker 5: the other part we have is that she's still on
Speaker 5: the title that guy. So even if she, I mean,
Speaker 5: there's no way to help her, because even if everything
Speaker 5: they did was illegal, she still has a mobile home
Speaker 5: that she has to pay on with him as half
Speaker 5: of it. He can come in and take half or
Speaker 5: demand that she sell it. I don't even understand what's
Speaker 5: going on. But did people hear I hear people on
Speaker 5: YouTube and people texting me saying she said she was
Speaker 5: pregnant or had a baby, And I don't remember that,
Speaker 5: and I.
Speaker 22: Too, if that's what she said, I missed it.
Speaker 20: I heard that she that she had a child, and
Speaker 20: Dimitri heard.
Speaker 5: That she's Okay, here's the thing, here's the thing. And
Speaker 5: I don't know why this happens, and I I do
Speaker 5: feel sorry for people, even people who don't understand responsibility.
Speaker 5: Nobody put her in that position. She got more help
Speaker 5: than most people ever get and kept squandering the help.
Speaker 5: Think about it. There was at one time they came
Speaker 5: in and paid a year and a half of back
Speaker 5: rent and forward rent a year and a half total
Speaker 5: at one time, plus attorney's fees and collection fees to
Speaker 5: keep her in that place, and the very next month
Speaker 5: she didn't pay.
Speaker 27: And if she's working, why isn't she paying rent.
Speaker 5: Look, I'm not trying to pile it on her. I
Speaker 5: was trying to show her she's ned ahead rather than
Speaker 5: trying to fight for that trailer. She just needs to
Speaker 5: keep working and try to get a place. There are
Speaker 5: places that will help her as a single mom. There
Speaker 5: are places, but you're not no one. No one is
Speaker 5: going to help her go back and try to retrieve
Speaker 5: that trailer where half of it is owned by a
Speaker 5: guy who took out a gun and shot at her
Speaker 5: or shot in the kitchen. Nobody, Hannah, real quick, I
Speaker 5: need to change the topic. I really do you have
Speaker 5: the special for the thirty nine dollars cleaning deep clean?
Speaker 5: Get it done now? When is that going to go away?
Speaker 5: Somebody texted and said, you keep saying before the cold
Speaker 5: when does it actually go away? And I I'd like
Speaker 5: to answer, it's when you can't handle it on the
Speaker 5: schedule anymore, right as soon as it's the first cold snap,
Speaker 5: I think.
Speaker 26: So what happens is when we have that cold snap
Speaker 26: and folks haven't taken care of their systems, right, that's
Speaker 26: when we get those emergency calls and retechnicians there.
Speaker 20: Then it's very difficult for us to schedule.
Speaker 5: But you still will do them if you can get
Speaker 5: them in the schedule, but almost never.
Speaker 20: But right now is the time when we can get
Speaker 20: you in. Yeah, it is not a problem.
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Speaker 26: and we're not showing up when you're breaking down because
Speaker 26: you're not breaking down because you have that deep clean
Speaker 26: the maintenance and you are good to go.
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Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martina
Speaker 5: on here three O three seven one three talk three
Speaker 5: all three seven one three eight two five five. We'll
Speaker 5: only have a We only have a few minutes left
Speaker 5: on the show. I don't know. There seems to be
Speaker 5: a consensus that this woman might be your own worst enemy,
Speaker 5: and it happens. But the question that I have, and
Speaker 5: this has happened from doing this show for years and
Speaker 5: years and years and years, where does the poor me
Speaker 5: syndrome come from? Where does it come from? The poor me?
Speaker 5: When we know it doesn't happen and overnight? Where does that?
Speaker 5: Where does that syndrome come from? What do you think, Hannah?
Speaker 5: Where do you think it comes from? Mmmm?
Speaker 20: Where does the poor mean?
Speaker 5: Because we hear it all the time. You've been in
Speaker 5: the media for years, people, you don't you know, you
Speaker 5: do marketing and stuff like I do, right, but you
Speaker 5: also do a show. You also do some anchoring. So okay,
Speaker 5: how many that's the entire the entire human population is
Speaker 5: poor me?
Speaker 26: I think in many ways right now we are witnessing
Speaker 26: a society where there's a victim, Olympics where it's a
Speaker 26: competition almost, but at the end of the day, you
Speaker 26: have control of you and you can't argue that where
Speaker 26: it comes from.
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