WEBVTT 1 00:00:05.400 --> 00:00:06.040 Rip dum. 2 00:00:07.719 --> 00:00:13.720 You need advice, who you don't have? Come run in 3 00:00:13.960 --> 00:00:17.920 just as fast as we can. Shooter's gonna help. 4 00:00:18.199 --> 00:00:21.000 Come man, This is. 5 00:00:20.960 --> 00:00:26.440 The Troubleshooter Show Now, Tom Martino, Hey. 6 00:00:26.399 --> 00:00:29.160 Tom Martino here, Welcome to the show. Three oh three 7 00:00:29.199 --> 00:00:31.920 seven one three Talk seven one three A two five five. 8 00:00:32.320 --> 00:00:35.479 We're here to help you solve your problems and answer questions, 9 00:00:35.520 --> 00:00:38.439 take your complations. We've been handling a lot of important cases. 10 00:00:38.479 --> 00:00:40.759 But I want you to call right in, please, and 11 00:00:40.799 --> 00:00:43.280 we will take your calls. Calls always take precedence. So 12 00:00:43.320 --> 00:00:45.560 what you do is call three oh three seven one 13 00:00:45.640 --> 00:00:48.840 three talk when we're in the studio. That's the iHeart 14 00:00:49.119 --> 00:00:52.399 Talk number in Denver, but we have our number for 15 00:00:52.479 --> 00:00:55.320 the iHeartRadio mapp and for YouTube and for everywhere else 16 00:00:55.759 --> 00:00:58.119 and and Denver as well. And if you call that 17 00:00:58.200 --> 00:01:00.560 twenty four to seven, you'll get a when we're on 18 00:01:00.600 --> 00:01:02.320 the air. When we're not on the air, you'll get 19 00:01:02.719 --> 00:01:05.719 our office. You leave a voicemail and we will get 20 00:01:05.719 --> 00:01:07.599 back to you. You never have to wait on hold. 21 00:01:08.200 --> 00:01:11.480 And Angelica, who's coming up as a prime example of that. 22 00:01:11.480 --> 00:01:16.120 Three oh three Martino three three six two seven eight 23 00:01:16.200 --> 00:01:19.280 four sixty six we have some important updates on all 24 00:01:19.359 --> 00:01:22.480 kinds of issues. But what I want to do is 25 00:01:22.640 --> 00:01:26.680 take Angela and talk about her problem with A T 26 00:01:27.719 --> 00:01:33.120 and T. Angela, Welcome to the show. What's going on? Angela? 27 00:01:33.280 --> 00:01:37.680 Hi Angelica? Sorry Angelica? What's going on? Angelica? 28 00:01:39.120 --> 00:01:42.959 Well, this is my last resort. I am with brothers 29 00:01:43.040 --> 00:01:45.560 Lornie and we have had an AT and T business 30 00:01:45.560 --> 00:01:47.000 account since two thousand. 31 00:01:46.719 --> 00:01:49.840 And eight Brother's flooring, Okay. 32 00:01:50.079 --> 00:01:57.280 Yeah, and we've had an ongoing billing issue kind of 33 00:01:57.359 --> 00:01:59.560 with AT and T since May. 34 00:02:01.400 --> 00:02:05.040 I have spent Now you've had them for how long? 35 00:02:06.040 --> 00:02:08.919 Since two thousand and eight? A business account? 36 00:02:09.879 --> 00:02:10.319 Okay? 37 00:02:12.759 --> 00:02:15.479 We had a business rep at one time, but he 38 00:02:16.039 --> 00:02:23.080 left and they replaced him with another individual who has 39 00:02:23.159 --> 00:02:24.479 not been able to help us. 40 00:02:24.639 --> 00:02:27.400 And what's the problem with your AT and T business account? 41 00:02:27.479 --> 00:02:28.599 What is the problem? 42 00:02:29.000 --> 00:02:35.360 Well, basically, a warranty replacement was done and not through insurance. 43 00:02:35.439 --> 00:02:37.879 You know, you can use a surion a. 44 00:02:37.840 --> 00:02:41.919 Warranty replacement for a cell phone, correct, for a cell 45 00:02:41.919 --> 00:02:45.120 phone for one of our phones. And the warranty you 46 00:02:45.159 --> 00:02:47.479 said was not a Shurian It. 47 00:02:47.360 --> 00:02:50.479 Was not an Assurion claim. Nope, what kind of claim 48 00:02:50.639 --> 00:02:54.199 was it? It was a warranty replacement of phone we got? 49 00:02:55.120 --> 00:02:58.639 Okay, got it? Yeah? Yeah. Because what people don't realize 50 00:02:58.759 --> 00:03:03.719 is that cell phonees do have warranties, and very seldom 51 00:03:03.759 --> 00:03:07.000 do we use them. We automatically go to our insurance. 52 00:03:07.080 --> 00:03:10.680 But if it's a service, if it's a hardware issue 53 00:03:11.039 --> 00:03:13.400 and it's still under warranty, you can get a replacement. 54 00:03:13.599 --> 00:03:16.560 So did you get a replacement under the factory warranty? 55 00:03:17.240 --> 00:03:20.319 I did get a replacement under the factory warranty through 56 00:03:20.360 --> 00:03:21.120 AT and T. 57 00:03:21.800 --> 00:03:24.000 No wait, wait, wait, wait wait? What kind of phone 58 00:03:24.080 --> 00:03:25.199 was it? 59 00:03:25.199 --> 00:03:28.360 It was a Samsung Z slip four. 60 00:03:29.400 --> 00:03:33.879 Are you sure? Now? I know that this sounds like 61 00:03:33.960 --> 00:03:37.360 a silly question. Okay, but you said through AT and T, 62 00:03:37.479 --> 00:03:40.080 which bothers me because when you become an owner of 63 00:03:40.080 --> 00:03:44.240 that Samsung phone and register it for the warranty, a 64 00:03:44.240 --> 00:03:47.080 lot of people don't register their phones that will go 65 00:03:47.199 --> 00:03:50.560 through the Samsung factory warranty. But if you go through 66 00:03:50.599 --> 00:03:52.520 AT and T, I'm just going to tell you because 67 00:03:52.520 --> 00:03:56.479 I've We've had this before. They're going to automatically go 68 00:03:56.599 --> 00:04:01.599 to your A sure or some kind of insurance if 69 00:04:01.639 --> 00:04:04.000 you have it. But I need to know something. Do 70 00:04:04.080 --> 00:04:08.199 you have other than the factory warranting. Do you have 71 00:04:08.240 --> 00:04:09.639 some insurance on those phones? 72 00:04:10.439 --> 00:04:12.639 Well, all of our equipment is insured, yes. 73 00:04:13.120 --> 00:04:17.120 Is it insured through Assurian It is, yes. Yeah, so 74 00:04:17.199 --> 00:04:20.160 that's what they did. Keep going with your your keep going. 75 00:04:20.160 --> 00:04:20.759 What happened? 76 00:04:20.959 --> 00:04:24.639 So, basically, because the phone was less than thirty days old, 77 00:04:25.040 --> 00:04:28.319 because an issuring young claim was filed prior to then. 78 00:04:29.759 --> 00:04:31.800 What do you mean prior to then? For what? So? 79 00:04:32.040 --> 00:04:36.720 Prior to May the phone sat and it was under 80 00:04:36.839 --> 00:04:43.399 their warranty, so it didn't go through Assurion. It was 81 00:04:43.480 --> 00:04:45.519 under the thirty days from AT and T. 82 00:04:46.199 --> 00:04:48.639 Okay, But you said the phone sat, did it sit 83 00:04:48.720 --> 00:04:51.079 more than thirty days? It did? 84 00:04:51.120 --> 00:04:51.199 Not? 85 00:04:51.399 --> 00:04:51.480 Know? 86 00:04:52.000 --> 00:04:55.240 Okay, So I don't know why you're telling me that. 87 00:04:55.279 --> 00:04:57.519 Then if you had a claim with AT and T 88 00:04:58.360 --> 00:05:01.639 with the with the with Sam's on for a replacement, 89 00:05:01.720 --> 00:05:03.600 did Samsung replace the phone? 90 00:05:04.199 --> 00:05:08.040 No, AT and T replaced it. I know it's very it's. 91 00:05:07.959 --> 00:05:10.680 Very okay, I'm telling you right now. If AT and 92 00:05:10.680 --> 00:05:14.240 T replaced it, it was not through Samsung. They did 93 00:05:14.279 --> 00:05:18.040 it through your insurance. But keep going, Keep going. What happened? 94 00:05:18.160 --> 00:05:20.800 I know you're being charged for the deductible right. 95 00:05:21.399 --> 00:05:23.519 Well, No, there was no deductible. 96 00:05:23.600 --> 00:05:27.000 Because good. So what's happening? Then you're calling for a reason, 97 00:05:27.040 --> 00:05:28.600 So what's going on? I'm going to shut up? 98 00:05:28.639 --> 00:05:32.560 Go ahead, all right? So what happened was here we are. 99 00:05:33.079 --> 00:05:36.120 You know, they did the warranty exchange. I sent the 100 00:05:36.560 --> 00:05:39.360 bad phone back to AT and T. They sent me 101 00:05:39.439 --> 00:05:42.480 the label, all of those things. In June, sent it back. 102 00:05:42.800 --> 00:05:46.800 I got an email stating, we've received your defective device. 103 00:05:47.199 --> 00:05:50.319 That's great. A month later I got an email saying, 104 00:05:50.399 --> 00:05:53.720 we have not received your device. We're charging you four 105 00:05:53.800 --> 00:05:57.560 hundred and something dollars. I battled with them for another 106 00:05:57.600 --> 00:06:02.040 two months with that. Now we lead up to now, okay, 107 00:06:02.079 --> 00:06:04.959 they did spred it the money. Now we go to 108 00:06:05.600 --> 00:06:09.480 our current time and I paid the bill every month. 109 00:06:09.720 --> 00:06:14.079 Didn't realize on this bill that they started to installment 110 00:06:14.199 --> 00:06:14.800 team into. 111 00:06:15.360 --> 00:06:17.680 The for the they're charging you for the new phone 112 00:06:17.680 --> 00:06:20.199 because they say you didn't return the old one, right, 113 00:06:22.079 --> 00:06:24.319 I thought, by the way, because we had a call 114 00:06:24.360 --> 00:06:27.600 like this before, I thought they no, no, it doesn't 115 00:06:27.600 --> 00:06:29.079 matter what I thought about it, but it was. I 116 00:06:29.120 --> 00:06:32.480 thought they were charging you for the deductible because they 117 00:06:33.639 --> 00:06:36.839 assumed it was an Enturion claim. But this is different, 118 00:06:36.879 --> 00:06:40.480 totally when you stumped it back. How did you send. 119 00:06:40.279 --> 00:06:45.240 It back with their label they provided me? Okay, I 120 00:06:45.279 --> 00:06:46.439 have documentation. 121 00:06:46.959 --> 00:06:49.079 That's terrible. So what are you do in a case 122 00:06:49.199 --> 00:06:51.480 like that if they say you did you send you 123 00:06:51.560 --> 00:06:54.639 did not send it back? Did you get a tracking number? 124 00:06:55.360 --> 00:06:58.519 I got everything? I sure do. I have emails saying 125 00:06:58.560 --> 00:07:01.040 thank you, we received your your phone back. 126 00:07:01.600 --> 00:07:02.519 What wait? 127 00:07:02.560 --> 00:07:05.160 Wait wait wait, you even got it. You even got 128 00:07:05.199 --> 00:07:09.279 a confirmation that they received it. Yes, all this and 129 00:07:09.519 --> 00:07:11.319 they're still charging you for it. 130 00:07:12.240 --> 00:07:14.839 So yes, because what they're saying is that it was 131 00:07:14.879 --> 00:07:17.120 not Now they're saying it wasn't a warranty. 132 00:07:18.800 --> 00:07:21.439 I told you that, you know. I know people think 133 00:07:21.480 --> 00:07:23.480 I jumped the gun when I tried to. So they're 134 00:07:23.519 --> 00:07:25.399 saying it was an insurance claim. 135 00:07:25.920 --> 00:07:29.199 No, they're saying, I somebody put it in the system 136 00:07:29.279 --> 00:07:32.360 as an upgrade on the next okay program. 137 00:07:32.399 --> 00:07:34.519 Wait, okay, here's what I want to know. The phone 138 00:07:34.560 --> 00:07:36.040 that you sent back, the old one? 139 00:07:36.399 --> 00:07:38.079 What kind was it? 140 00:07:38.079 --> 00:07:42.680 It was this a Samsung? They flipped for same exact phone. 141 00:07:43.120 --> 00:07:45.240 But so how could they say it was an upgrade? 142 00:07:45.720 --> 00:07:46.240 Exactly? 143 00:07:47.000 --> 00:07:51.040 God, So basically they started to wait. 144 00:07:51.079 --> 00:07:55.240 So they acknowledge, They acknowledged they got the phone. Mm 145 00:07:55.319 --> 00:07:59.560 hmm okay, So now the issue is this The issue 146 00:07:59.839 --> 00:08:05.839 is is they're charging you for the new phone the 147 00:08:05.959 --> 00:08:08.759 full price or some kind of differential. 148 00:08:09.759 --> 00:08:12.600 Well, they started the full price over again, so you 149 00:08:12.680 --> 00:08:13.560 might as well say. 150 00:08:13.399 --> 00:08:17.639 That why I don't understand you was the old one 151 00:08:17.680 --> 00:08:19.480 paid off? No? 152 00:08:19.639 --> 00:08:22.240 I was still. I was at nineteen or thirty six. 153 00:08:22.120 --> 00:08:24.879 Payments and now they started it. 154 00:08:24.920 --> 00:08:26.680 Over all the way over. 155 00:08:27.480 --> 00:08:30.560 Gosh, And what you're saying is they should have just 156 00:08:31.680 --> 00:08:35.480 done the installment, or they refund what you paid and 157 00:08:35.519 --> 00:08:39.720 give you the installments from either way, you shouldn't have 158 00:08:39.799 --> 00:08:42.720 to pay fifty percent more or whatever, right. 159 00:08:42.559 --> 00:08:44.159 Because the phone was almost paid off. 160 00:08:44.679 --> 00:08:47.159 And you can't get through to someone at AT and 161 00:08:47.159 --> 00:08:48.399 T that understands this. 162 00:08:49.200 --> 00:08:52.279 No oh No, I've spent countless hours on the phone 163 00:08:52.279 --> 00:08:52.840 with them. 164 00:08:52.919 --> 00:08:54.480 And nobody assume them. 165 00:08:54.600 --> 00:08:56.360 People give me wrong information. 166 00:08:56.480 --> 00:08:59.000 Mark, is this and I'm sorry for not sending that link. 167 00:08:59.399 --> 00:09:01.919 I will send that for you, But Mark, is this 168 00:09:02.120 --> 00:09:06.919 unbelievable that their flim flamminer around. Explain what you have 169 00:09:07.039 --> 00:09:08.559 done in the past and how it works. 170 00:09:08.600 --> 00:09:08.720 Well. 171 00:09:08.759 --> 00:09:11.799 I had an issue with another phone carrier, very similar. 172 00:09:12.320 --> 00:09:15.279 I sent something back. They said they never received it, 173 00:09:15.320 --> 00:09:17.639 although I had all the proof that I did. The 174 00:09:17.759 --> 00:09:20.399 situation's a little different. They weren't trying to charge me 175 00:09:20.480 --> 00:09:23.519 on the next program. But anyhow, I just paid it. 176 00:09:23.600 --> 00:09:26.759 Whatever they were, whatever they were doing in charging me 177 00:09:26.840 --> 00:09:28.879 each month, I just paid it. Then I took them 178 00:09:28.919 --> 00:09:32.279 to small claims court. They settled with me and figured 179 00:09:32.320 --> 00:09:36.399 out all the billing. They refunded everything. That's kind of 180 00:09:36.440 --> 00:09:38.480 everything right, and AT. 181 00:09:38.320 --> 00:09:41.000 And T definitely has offices here. You can do that 182 00:09:41.399 --> 00:09:44.480 in small claims court for the price. So what you're 183 00:09:44.519 --> 00:09:48.559 going to do is you're going to sue for what 184 00:09:48.600 --> 00:09:51.559 you've paid in so far in the old phone, because 185 00:09:51.559 --> 00:09:53.960 that should have been applied to the new one. You 186 00:09:54.000 --> 00:09:56.080 don't mind starting over on the new one as long 187 00:09:56.120 --> 00:09:58.639 as you got credit for all the payments you paid in, right. 188 00:10:00.159 --> 00:10:03.080 Well, if I had a new phone, well you do 189 00:10:03.159 --> 00:10:07.720 have a new phone. Well, it's still it's it is 190 00:10:07.919 --> 00:10:10.720 essentially it's a replacement warranty phone. 191 00:10:11.039 --> 00:10:14.600 Angelica, Angelica. If you don't go to court with the 192 00:10:14.679 --> 00:10:16.639 right math, you're going to be kicked out. So let 193 00:10:16.639 --> 00:10:19.799 me explain this to you. No matter what, you're gonna 194 00:10:19.840 --> 00:10:23.039 have to pay the balance of the payments on the 195 00:10:23.080 --> 00:10:26.200 new phone. You know that, right, yes, yes, okay, So 196 00:10:26.720 --> 00:10:29.399 you need a credit for what you've paid in thus 197 00:10:29.440 --> 00:10:33.120 far nineteen payments, right, nineteen at how much? 198 00:10:35.440 --> 00:10:36.480 There's thirty one? 199 00:10:36.919 --> 00:10:40.240 Okay, nineteen times thirty one. That's what you're going to 200 00:10:40.320 --> 00:10:44.320 sue for. Do you understand why? Because to get them 201 00:10:44.399 --> 00:10:46.960 to pro rate the new phone is going to be 202 00:10:46.960 --> 00:10:51.200 brain damage and you can't sue for specific performance in 203 00:10:51.279 --> 00:10:54.120 small claims court. You can't go to court and say 204 00:10:54.440 --> 00:10:57.480 I want them to transfer the credit that I have 205 00:10:57.559 --> 00:10:59.120 on the old phone to the new one so I 206 00:10:59.120 --> 00:11:02.200 can start payments on number twenty. You can't do that. 207 00:11:02.679 --> 00:11:05.200 So instead of doing that, you're gonna make it very simple. 208 00:11:05.600 --> 00:11:08.200 You're suing for all the payments you made on the 209 00:11:08.240 --> 00:11:11.519 defective phone because they did not credit you for them 210 00:11:11.840 --> 00:11:14.639 on the new phone. They started you over at payment one. 211 00:11:15.480 --> 00:11:15.919 Correct. 212 00:11:16.759 --> 00:11:20.399 Yeah, we get it, but you will you'll win. But 213 00:11:20.559 --> 00:11:22.919 better than that, mark, tell her what will happen that 214 00:11:23.000 --> 00:11:25.240 happens eight out of ten times or nine out of 215 00:11:25.240 --> 00:11:26.039 ten times with. 216 00:11:26.000 --> 00:11:27.919 You, Well, they're just going to settle. I mean, she's 217 00:11:27.960 --> 00:11:31.600 got a valid complaint. Once she bends the ear of 218 00:11:31.639 --> 00:11:35.240 the proper person, they're gonna fix it. Mark is the 219 00:11:35.360 --> 00:11:42.120 king of Unfortunately, these days, in order to get proper 220 00:11:42.200 --> 00:11:45.360 customer service, when someone truly is in the wrong, like 221 00:11:45.440 --> 00:11:49.080 AT and T appears to be here, you have to 222 00:11:49.120 --> 00:11:52.799 file suit. I know it sounds ridiculous, but that's it. 223 00:11:52.919 --> 00:11:56.799 They stonewall you forever. They think eventually you're going to 224 00:11:56.879 --> 00:12:00.759 go away and live with it, right, And I'll tell 225 00:12:00.759 --> 00:12:03.759 you what, nine out of ten do most likely you 226 00:12:03.840 --> 00:12:06.759 will as well, I'll just say that most likely you 227 00:12:06.840 --> 00:12:08.279 will not go through with it either. 228 00:12:09.679 --> 00:12:13.039 Well, I say that I will only because thank you. 229 00:12:13.159 --> 00:12:15.840 I want you to please do it, Please do it. 230 00:12:17.399 --> 00:12:18.519 A lot of And if you. 231 00:12:18.480 --> 00:12:21.360 Want email help at troubleshooter dot com, I'll send you 232 00:12:21.399 --> 00:12:26.200 some information which I've already been down that road, logistic 233 00:12:26.279 --> 00:12:28.919 information I'll send you. 234 00:12:28.919 --> 00:12:30.440 You know what I mean is he's not going to 235 00:12:30.440 --> 00:12:31.960 give you legal advice, but he will send me. 236 00:12:32.120 --> 00:12:34.000 But I'll tell you who you serve. If you're suing 237 00:12:34.080 --> 00:12:35.440 atn T, I'll I'll. 238 00:12:35.240 --> 00:12:38.559 Tell you all the basics, all that logistical information he'll 239 00:12:38.559 --> 00:12:42.559 share with you, and it's invaluable. Okay, I sent that 240 00:12:42.600 --> 00:12:45.840 one to you, by the way. Okay, so Angelica, hang on, 241 00:12:45.960 --> 00:12:50.240 Mark Kachina can get you the address that you have 242 00:12:50.320 --> 00:12:52.919 to email us to three all three seven one three 243 00:12:52.960 --> 00:12:56.519 talk seven one three eight two five five eight eight 244 00:12:56.519 --> 00:13:00.919 eight Heating dot com for your forty five dollars deep 245 00:13:00.960 --> 00:13:04.399 clean that'll keep your system healthy and if you ever 246 00:13:04.440 --> 00:13:08.360 have to replace. They specialize in high efficiency units at 247 00:13:08.399 --> 00:13:18.559 great prices eight eight eight Heating dot com. Go with 248 00:13:18.639 --> 00:13:22.240 a sure thing Denver's best roofer Excel Roofing dot com. 249 00:13:22.279 --> 00:13:24.279 You don't pay a cent until you're content. 250 00:13:27.639 --> 00:13:30.840 Time for an insurance check up free, no obligation comparison 251 00:13:30.960 --> 00:13:34.519 call Compass Insurance paying too much your coverage at dozens 252 00:13:34.559 --> 00:13:37.279 of insurance companies find out now three O three seven 253 00:13:37.399 --> 00:13:40.200 seven to one help. You'll think you're his only customer 254 00:13:40.240 --> 00:13:42.480 when you choose Frank durand the real estate Man dot 255 00:13:42.519 --> 00:13:46.000 com to list your home with Remax Alliance three three 256 00:13:46.120 --> 00:13:50.639 nine two zero sixteen twenty two. Hi Tom Martine, your troublestraator. 257 00:13:50.720 --> 00:13:56.960 Brian is next, and uh, Brian, what's going on? Sir? Brian? 258 00:13:57.120 --> 00:13:57.519 Something? 259 00:13:57.960 --> 00:13:58.840 Hey, what's happening? 260 00:13:58.879 --> 00:13:59.000 Sir? 261 00:13:59.559 --> 00:14:01.120 Yes I can, sir, what's happening? 262 00:14:01.120 --> 00:14:02.639 I want to get your opinion on something? 263 00:14:02.720 --> 00:14:03.639 Okay, go ahead. 264 00:14:03.720 --> 00:14:05.559 I have a friend of mine she's an older girl, 265 00:14:05.720 --> 00:14:08.519 and she has double pained window in the front of 266 00:14:08.519 --> 00:14:11.360 her house. Yeah, and in between the pains, she thinks 267 00:14:11.399 --> 00:14:15.600 mold is growing. Hmmm, somehow moisture or something got in there. 268 00:14:15.840 --> 00:14:19.120 So how old is the window? How old is the window? 269 00:14:20.360 --> 00:14:22.440 Probably ten years? 270 00:14:22.960 --> 00:14:23.639 Nine years? 271 00:14:24.240 --> 00:14:28.360 Okay, So she's called around a couple of places. Nobody 272 00:14:28.399 --> 00:14:31.919 would get back to her. So I heard Mark Shamansky's. 273 00:14:31.960 --> 00:14:34.600 You know, they'll come out and give you an estimate 274 00:14:34.639 --> 00:14:37.080 for free, this and that. So all I want was 275 00:14:37.120 --> 00:14:39.320 somebody to come out just look at the window. They 276 00:14:39.360 --> 00:14:40.360 don't have to come into the house. 277 00:14:40.360 --> 00:14:41.440 They can see it from the outside. 278 00:14:41.440 --> 00:14:44.200 They don't have to take anything apart. You know, she 279 00:14:44.279 --> 00:14:46.200 was willing to pay a little bit of money. They 280 00:14:46.240 --> 00:14:48.759 wanted five hundred dollars or they would not send anyone out. 281 00:14:49.000 --> 00:14:53.120 Now do you think that's reasonable, Not the way you're 282 00:14:53.159 --> 00:14:56.080 presenting it. No, uh huh, Nope, that's good. 283 00:14:56.240 --> 00:14:56.799 What happened? 284 00:14:57.320 --> 00:14:59.799 I mean now I can see them saying, we don't 285 00:14:59.799 --> 00:15:02.480 have time for free estimates. We can't get you in 286 00:15:02.559 --> 00:15:04.960 right now. What if you want to get it? Wait? 287 00:15:05.000 --> 00:15:08.679 Wait, what was the estimate for? Hey, hey, hey, loudmouth, 288 00:15:08.759 --> 00:15:09.799 what was the estimate for? 289 00:15:10.039 --> 00:15:12.240 Was it for mold. Was it to come out and 290 00:15:12.320 --> 00:15:13.159 test for mold? 291 00:15:14.159 --> 00:15:16.240 No? No, what was there. 292 00:15:16.559 --> 00:15:18.440 Just to look at the window, just to look at 293 00:15:18.480 --> 00:15:19.679 the window and see what they think? 294 00:15:19.799 --> 00:15:23.360 Kelly, is this the guy you've been telling me about? 295 00:15:23.639 --> 00:15:24.679 Can we give him a chance? 296 00:15:25.559 --> 00:15:28.799 Messages Brian, can you hold on please? Okay, let's just 297 00:15:28.799 --> 00:15:31.879 forget about that. Just just hold on. I got marked 298 00:15:31.879 --> 00:15:35.960 with me Mark Schamanski. Now listen, people are not obligated. 299 00:15:36.000 --> 00:15:39.240 Let me explain something to you. People are not obligated 300 00:15:39.639 --> 00:15:41.440 to come out to a home. And I don't know 301 00:15:41.440 --> 00:15:44.759 what the situation is, but in general, whether it's K 302 00:15:44.879 --> 00:15:49.039 and H Holmes Solutions, whether it's Gravina's, whether it's a Genesis, 303 00:15:49.080 --> 00:15:52.559 whether it's Excel roofing, And I'm not saying they don't 304 00:15:52.600 --> 00:15:56.720 do it, but I'm saying they're not obligated to troubleshoot. Now, 305 00:15:56.759 --> 00:16:01.080 if someone wants an estimate on replacing the window, I 306 00:16:01.159 --> 00:16:03.759 think if they want to get free estimates, they can, 307 00:16:03.919 --> 00:16:06.679 and they should, but they don't have to. Now, if 308 00:16:06.720 --> 00:16:09.279 someone says I don't know if the window needs to 309 00:16:09.279 --> 00:16:11.759 be replace, in fact, we don't know what's wrong with 310 00:16:11.799 --> 00:16:14.919 the window, can you troubleshoot it. That's a different story 311 00:16:15.000 --> 00:16:18.320 that could involve testing and all kinds of stuff. I 312 00:16:18.360 --> 00:16:21.200 don't know, but I'm gonna let Mark speak for himself 313 00:16:21.240 --> 00:16:23.960 since he was just on doing a commercial. And trust me, 314 00:16:24.039 --> 00:16:27.000 we're I like to use the word open and honest 315 00:16:27.000 --> 00:16:29.759 and transparent. I don't you don't get by forty five 316 00:16:29.840 --> 00:16:32.600 or fifty years by not being He's a he's a 317 00:16:32.759 --> 00:16:36.600 very valued sponsor. But I'll give him. I'll give you 318 00:16:36.600 --> 00:16:40.200 your say. You think it was unreasonable that they wanted 319 00:16:40.240 --> 00:16:42.879 to charge five hundred dollars to come out and examine 320 00:16:43.200 --> 00:16:45.960 or inspect the window to tell you what's going on 321 00:16:46.039 --> 00:16:49.279 with it. Mark Schamanski, Hi, are you there, sir? 322 00:16:50.600 --> 00:16:51.840 I am, I'm here, Tom. 323 00:16:52.200 --> 00:16:54.440 Mark. You know I can't say I've ever gotten this 324 00:16:54.440 --> 00:16:57.159 can play before. Now is it a five hundred dollars 325 00:16:57.159 --> 00:17:00.279 fee to inspect it or what? Or is that not true? 326 00:17:00.480 --> 00:17:01.480 Tell me what's going on? 327 00:17:02.919 --> 00:17:03.159 To me? 328 00:17:03.320 --> 00:17:06.599 From what I just heard, it sounds like somebody called 329 00:17:06.680 --> 00:17:09.240 up and asked how much it is because we think 330 00:17:09.279 --> 00:17:11.960 we have mold And then so my office said, well 331 00:17:12.039 --> 00:17:14.559 for mold tests is going to be between three three 332 00:17:14.640 --> 00:17:17.480 ninety nine four ninety nine. So that's probably where the 333 00:17:17.519 --> 00:17:19.680 five hundred dollars come up from because that's what it 334 00:17:19.720 --> 00:17:22.240 costs to do a mold test with US. Okay, that's 335 00:17:22.240 --> 00:17:23.799 one of the lowest in the industry. 336 00:17:23.960 --> 00:17:26.599 Now if someone no, no, I understand that, and it's 337 00:17:26.640 --> 00:17:29.319 not the lowest, it's the most honest. But I want 338 00:17:29.359 --> 00:17:32.759 to ask you something, and I want Brian to hear this, 339 00:17:32.880 --> 00:17:36.240 because if if he called or she called and said, 340 00:17:36.759 --> 00:17:40.480 I'm having trouble with my window. There's something growing in 341 00:17:40.519 --> 00:17:43.160 between the panes. I want to know if it can 342 00:17:43.200 --> 00:17:45.880 be fixed or if I need to replace it. If 343 00:17:45.920 --> 00:17:47.960 you go out to inspect the window to see if 344 00:17:47.960 --> 00:17:50.559 it needs to be replaced, is there a charge. 345 00:17:51.880 --> 00:17:53.759 No, there's not a charge for me just to come 346 00:17:53.759 --> 00:17:56.079 out and look. But what I would say is, if 347 00:17:56.119 --> 00:17:58.519 I had that phone call in my office said here, Mark, 348 00:17:58.519 --> 00:18:00.599 will you talked to Brian because this is the situation, 349 00:18:01.200 --> 00:18:03.960 I would say, go ahead and call a glass company. 350 00:18:04.039 --> 00:18:06.640 Because I'm a contractor. It makes no sense for me 351 00:18:06.720 --> 00:18:09.680 to come out and replace the glass in one window. 352 00:18:10.559 --> 00:18:12.200 And that's probably what could be done. Is you just 353 00:18:12.200 --> 00:18:16.559 call a glass company that replaces the individual glass unit 354 00:18:16.599 --> 00:18:18.240 in a window if you think there's mold in there. 355 00:18:18.119 --> 00:18:21.000 So they can do the IGU, the insulated glass unit, 356 00:18:21.039 --> 00:18:23.359 they can replace within I remember we used to have 357 00:18:23.359 --> 00:18:26.240 a company. Mark was mentioning the other day they I 358 00:18:26.279 --> 00:18:28.319 think they closed up shop, but they used to do that. 359 00:18:28.480 --> 00:18:31.799 Fifty eighty yeah, fifty two eighty windows, screen and classroom. 360 00:18:31.799 --> 00:18:31.839 Me. 361 00:18:32.160 --> 00:18:34.680 They were great Ken, Carl Glass will come to it. 362 00:18:35.079 --> 00:18:38.079 I mean, Ken, they're a great company. Okay, So Brian, 363 00:18:38.359 --> 00:18:40.200 there might have been a misunderstanding there. 364 00:18:41.440 --> 00:18:43.720 Well, the misunderstanding was not on my side, because the 365 00:18:43.799 --> 00:18:46.039 lady said, if we have to do a mold test, 366 00:18:46.039 --> 00:18:48.640 that's three hundred ninety nine to four hundred ninety nine dollars, 367 00:18:48.880 --> 00:18:50.880 so it's probably going to be four ninety nine. I said, no, 368 00:18:50.920 --> 00:18:53.160 we don't want any mold tests. All we need is 369 00:18:53.200 --> 00:18:55.880 somebody to come out look at the window. If they 370 00:18:55.920 --> 00:18:59.400 think it's mold, then she'll decide if she can afford 371 00:18:59.400 --> 00:19:01.559 to have somebody take the window out and everything else. 372 00:19:02.079 --> 00:19:04.559 And I explained it to her like three times and 373 00:19:04.640 --> 00:19:05.960 she still said four nine. 374 00:19:06.319 --> 00:19:09.720 Well because she because she was thinking. She was thinking, 375 00:19:09.759 --> 00:19:12.400 if there's something growing, they're gonna have to test it. 376 00:19:12.680 --> 00:19:16.319 Because Brian, that's all I can say. But listen, you 377 00:19:16.359 --> 00:19:18.680 had your say, what would you like me to. Do 378 00:19:18.720 --> 00:19:20.960 you want me to kick Genesis Total Exteriors off? 379 00:19:21.000 --> 00:19:23.640 They refer liss now no, okay, no, But they come 380 00:19:23.640 --> 00:19:25.680 on and they say they'll get free estimates for rules. 381 00:19:25.880 --> 00:19:28.599 They will give free estimates for everything. Thank you. They 382 00:19:28.640 --> 00:19:32.200 will give they will and they'll still give your friend 383 00:19:32.359 --> 00:19:35.599 a free estimate. Okay, Brian, I let you have your say. 384 00:19:36.079 --> 00:19:39.079 They will give free estimates. There was a misunderstanding. Do 385 00:19:39.119 --> 00:19:42.920 you understand that now? Now? Oh my god, there was 386 00:19:43.000 --> 00:19:46.599 a misunderstanding because you don't know half. 387 00:19:46.359 --> 00:19:50.160 Of the messages and the threatening phone calls Kelly. 388 00:19:49.880 --> 00:19:52.400 Had to put up because of that ass Jack. 389 00:19:53.799 --> 00:19:55.279 Tell me what tell me about it? 390 00:19:55.359 --> 00:19:55.680 Kelly? 391 00:19:55.759 --> 00:19:56.079 Tell me? 392 00:19:56.240 --> 00:20:00.000 Kelly tell me, Well, there have been a few voicemails. 393 00:20:00.200 --> 00:20:03.319 I don't think they were necessarily threatening. They were more 394 00:20:04.440 --> 00:20:09.000 derogatory towards me because I wouldn't let him on the 395 00:20:09.039 --> 00:20:11.880 air in the first place, because we have a certain 396 00:20:11.920 --> 00:20:15.839 thing we like to always involve the owners. 397 00:20:16.319 --> 00:20:18.680 And by the way, by the way, Kelly, Kelly, I 398 00:20:18.680 --> 00:20:20.240 don't know if this is the first time you're hearing this, 399 00:20:20.359 --> 00:20:22.799 but I don't care about that. You don't have to 400 00:20:22.839 --> 00:20:27.680 contact owners first. Now, if you want to contact any owners, first, 401 00:20:27.880 --> 00:20:32.279 I have a she tries to get the owners offer. Yeah, 402 00:20:32.400 --> 00:20:34.000 oh I get it. I get it, so he can 403 00:20:34.039 --> 00:20:36.640 address it. I get it for sure. That's great. Yes, 404 00:20:36.920 --> 00:20:39.279 and we do that with every company. I want to 405 00:20:39.319 --> 00:20:41.279 make this clear. We do that with every company. Yes, 406 00:20:41.359 --> 00:20:45.119 go ahead, Okay, got it. So here's what we're doing. 407 00:20:45.640 --> 00:20:49.680 We are going to uh, we're going to whip Mark 408 00:20:49.759 --> 00:20:53.079 Schamansky with a bamboo shoot. 409 00:20:53.720 --> 00:20:54.920 No, let's not do that. 410 00:20:54.960 --> 00:20:57.319 He's really super sweet. Okay. 411 00:20:57.480 --> 00:21:00.759 Whatever I talked to him, like to do and stuff 412 00:21:00.799 --> 00:21:01.079 like that. 413 00:21:01.160 --> 00:21:02.240 He's very nice. 414 00:21:02.599 --> 00:21:02.839 Kelly. 415 00:21:03.079 --> 00:21:06.440 Originally, when the guy called, we won't whoop him. Originally 416 00:21:06.519 --> 00:21:07.440 when he called. 417 00:21:07.279 --> 00:21:08.119 He hung up on me. 418 00:21:08.279 --> 00:21:09.960 Well, forget about forget. 419 00:21:09.680 --> 00:21:12.440 Him being an ass. I already get that. How about 420 00:21:12.720 --> 00:21:15.559 what was his issue with Mark? Was it something The 421 00:21:15.640 --> 00:21:17.519 first thing you ever said to me had to do 422 00:21:17.599 --> 00:21:19.519 with mold exactly. 423 00:21:19.720 --> 00:21:20.960 He never said anything. 424 00:21:20.680 --> 00:21:22.240 About windows or glass. 425 00:21:22.519 --> 00:21:25.119 It was a mold test that everybody else in the 426 00:21:25.119 --> 00:21:27.960 world does for fifty bucks. And I said, there's not 427 00:21:28.039 --> 00:21:30.799 a damn company in the world that's going to show 428 00:21:30.880 --> 00:21:33.200 up and do a mold test for fifty bucks. 429 00:21:33.240 --> 00:21:35.920 And that's exactly what I told Brian. I said, you know, 430 00:21:36.000 --> 00:21:39.160 there has to be certain mitigation. There are certain steps 431 00:21:39.160 --> 00:21:41.119 that you have to take, and it's not going to 432 00:21:41.160 --> 00:21:44.599 be fifty to seventy five dollars because he thought that 433 00:21:44.759 --> 00:21:46.640 was all it was going to take is a truck 434 00:21:46.759 --> 00:21:50.440 roll into a place, into the residences. 435 00:21:50.960 --> 00:21:53.720 Enough, we spent we spent too much time on it. Anyway, 436 00:21:53.759 --> 00:21:55.839 I don't think I don't think it's going to be 437 00:21:55.880 --> 00:21:57.400 you know, it's not a major problem. 438 00:21:57.279 --> 00:21:58.160 Okay, not at all. 439 00:21:58.480 --> 00:22:03.279 Now I have to take Carolyn because I am so 440 00:22:03.680 --> 00:22:06.920 mystified by this. I don't understand what she wants to 441 00:22:06.920 --> 00:22:10.039 talk about. Carolyn. I got to take a break, but 442 00:22:10.240 --> 00:22:12.400 let's get started. What did you want to talk about? 443 00:22:12.480 --> 00:22:13.880 Toxic ink? 444 00:22:14.920 --> 00:22:17.559 Well, you know, I just caught the end of something 445 00:22:17.599 --> 00:22:19.319 you were talking about yesterday. 446 00:22:19.599 --> 00:22:22.279 Oh I know what you were talking about, Carolyn. 447 00:22:22.759 --> 00:22:25.799 There are okay, the thermal paper on receipt thermal. 448 00:22:25.559 --> 00:22:29.759 Paper on printers, they've traced to poisonous chemicals that can 449 00:22:29.799 --> 00:22:32.519 seep into your skin and if you handle a lot 450 00:22:32.559 --> 00:22:36.759 of them, often it can actually disrupt hormone function and 451 00:22:36.799 --> 00:22:39.079 other things. And they've been finding it in people who 452 00:22:39.119 --> 00:22:43.400 work around receipts. Thermal paper, so when they print out 453 00:22:43.440 --> 00:22:47.359 a receipt they don't usually use. You can usually Telwyn, 454 00:22:47.400 --> 00:22:49.960 it's thermal. It's it's not the blue ink anymore. It's 455 00:22:49.960 --> 00:22:53.119 that it's that kind of almost off shiny paper and 456 00:22:53.279 --> 00:22:56.319 it's kind of It's all I can say is it's 457 00:22:56.359 --> 00:22:58.839 thermal ink, you know, And. 458 00:23:00.119 --> 00:23:04.720 Just handling my regular receipts like from the grocery store 459 00:23:04.720 --> 00:23:06.279 and all, this isn't dangerous. 460 00:23:06.759 --> 00:23:11.920 No, no, and either neither are the unless miles and 461 00:23:11.960 --> 00:23:13.160 miles and miles of them. 462 00:23:13.200 --> 00:23:15.480 If you do the thermal one now and then, it's 463 00:23:15.480 --> 00:23:18.759 not going to hurt you. But yeah, yeah, and just 464 00:23:19.200 --> 00:23:22.599 you can I mean, I will tell you that most 465 00:23:22.680 --> 00:23:26.599 of the time, though, would you say that they are 466 00:23:26.720 --> 00:23:30.839 thermal or not? I don't know. Actually I think a dragon, 467 00:23:30.839 --> 00:23:33.240 do you? I think they are thermal nowadays. 468 00:23:32.759 --> 00:23:35.160 More often than not, most receipts you're getting are going 469 00:23:35.200 --> 00:23:36.720 to be on that thermal paper. 470 00:23:36.920 --> 00:23:40.680 Right, That's what I'm thinking. So, Carolyn, it's just like 471 00:23:40.880 --> 00:23:43.119 they said, you know, you can touch them. It's just 472 00:23:43.160 --> 00:23:47.440 like people like I don't know, they'll go eating them. Yeah, 473 00:23:47.640 --> 00:23:50.319 it's they're They're not great, Carolyn, But I'm glad you're 474 00:23:50.319 --> 00:23:52.079 at least concerned with your health. We have more coming 475 00:23:52.200 --> 00:23:59.960 up on the Troubleshooter Show. Go with a sure thing 476 00:24:00.119 --> 00:24:02.880 Denver's Best roofer Excel Roofing dot com. 477 00:24:02.960 --> 00:24:04.960 You don't pay a cent until you're content. 478 00:24:08.319 --> 00:24:11.519 Time for an insurance check up free no obligation comparison 479 00:24:11.640 --> 00:24:15.200 call Compass Insurance Paying too much your coverage at dozens 480 00:24:15.240 --> 00:24:17.960 of insurance companies find out now three O three seven 481 00:24:17.960 --> 00:24:20.319 to seven to one help. You'll think you're his only 482 00:24:20.400 --> 00:24:22.880 customer when you choose Frank durand the real estate Man 483 00:24:22.920 --> 00:24:26.319 dot com to list your home with Remax Alliance three 484 00:24:26.400 --> 00:24:32.319 oh three nine two zero sixteen twenty two. Hi Tom Martino, 485 00:24:32.359 --> 00:24:34.480 your troubleshooter, By the way, fix it twenty four to 486 00:24:34.519 --> 00:24:36.599 seven in the house. We'll talk about their extreme clean 487 00:24:36.599 --> 00:24:38.519 and why you need it. I need to get to 488 00:24:38.559 --> 00:24:43.039 the phones man. We are like off the charts here, Skyler. 489 00:24:44.400 --> 00:24:46.160 What's happening with you? Skyler? 490 00:24:49.160 --> 00:24:52.720 Well, uh, my reason I was calling is about my 491 00:24:52.960 --> 00:24:55.400 aunt and the care facility she's in. 492 00:24:55.680 --> 00:25:01.759 And Okay, now, Skyler, is this a serious problem going on? 493 00:25:01.839 --> 00:25:04.319 What tell me about your aunt and how you got 494 00:25:04.400 --> 00:25:05.839 hipped to the problem, Skyler? 495 00:25:07.359 --> 00:25:11.799 Okay. Sparkan notes version she went into the hospital about 496 00:25:11.799 --> 00:25:15.559 the middle of August, had an abscess in her intestines. 497 00:25:15.799 --> 00:25:18.240 Did have that, did have to have surgery to have 498 00:25:18.279 --> 00:25:22.359 a section removed, was in recovery at that point. They 499 00:25:22.599 --> 00:25:25.799 were going to send her to a rehab facility after that, 500 00:25:25.839 --> 00:25:27.839 which she was in the hospital longer than she was 501 00:25:27.880 --> 00:25:28.480 supposed to be. 502 00:25:31.079 --> 00:25:32.160 Let's you hear she. 503 00:25:32.079 --> 00:25:36.519 Had Medicare Medicare she she's been there long enough, Medicare 504 00:25:36.599 --> 00:25:39.559 stop covering. I have her applied to try to get 505 00:25:39.599 --> 00:25:44.720 long term Medicare, to get her taken care of. And 506 00:25:44.799 --> 00:25:48.599 the reason why I'm doing all this is, well, where. 507 00:25:48.039 --> 00:25:50.039 You didn't You didn't tell me how she ended up 508 00:25:50.079 --> 00:25:54.079 in a senior care facility. Is it because that's all 509 00:25:54.119 --> 00:25:55.160 she could afford or what? 510 00:25:56.079 --> 00:25:59.079 Now? That's where they sent her for rehab. And then 511 00:25:59.119 --> 00:26:01.519 she had been on the re in the rehab area 512 00:26:01.680 --> 00:26:04.519 so long they had to move her to general long 513 00:26:04.599 --> 00:26:05.160 term care. 514 00:26:05.559 --> 00:26:11.039 And okay, so she's not recovering well, not as well 515 00:26:11.079 --> 00:26:11.400 as she. 516 00:26:11.319 --> 00:26:14.119 Could I suppose, not as well as we'd hope. 517 00:26:14.519 --> 00:26:17.200 Now, what's the name of the senior care facility? 518 00:26:19.519 --> 00:26:21.799 Grace Point Senior Care Facility. 519 00:26:22.240 --> 00:26:27.319 Okay, and what's the problem they yesterday we got to. 520 00:26:27.279 --> 00:26:30.240 Call about ten thirty. They want to they want to 521 00:26:30.319 --> 00:26:35.119 discharge her this week, but we're kind of struggling with 522 00:26:35.160 --> 00:26:37.759 that because she can't. They want to send her home 523 00:26:38.920 --> 00:26:41.319 directly to her house, but she can't care for herself 524 00:26:41.400 --> 00:26:44.920 right now. She's she can't get up to the bathroom, 525 00:26:45.240 --> 00:26:46.839 doesn't really eat or drink much. 526 00:26:47.200 --> 00:26:50.440 Okay, now, why are now There's a few reasons they 527 00:26:50.799 --> 00:26:56.000 discharge people. One is for lack of payment, unless unless 528 00:26:56.039 --> 00:27:01.319 you are an undocumented illegal immigrant or they they discharge 529 00:27:01.359 --> 00:27:03.519 you because they say you're better. 530 00:27:05.519 --> 00:27:09.359 Well, and that's part of why I guess I'm bringing 531 00:27:09.400 --> 00:27:10.839 this up. Where did that? 532 00:27:12.200 --> 00:27:14.200 Who is paying for this? Right now? By the way, 533 00:27:14.279 --> 00:27:15.839 is this medicare. 534 00:27:22.359 --> 00:27:26.519 Well for about well, so technically nobody. 535 00:27:26.200 --> 00:27:29.200 Has Okay, here's what I need to know. Does she 536 00:27:29.440 --> 00:27:34.160 have Medicaid? Does she have Medicare? How old is she? 537 00:27:34.160 --> 00:27:39.240 She is eighty four? She does have Medicare and Medicaid. 538 00:27:39.559 --> 00:27:43.039 They're both just stopping coverage because she's been there for 539 00:27:43.079 --> 00:27:43.559 so long. 540 00:27:44.200 --> 00:27:47.720 No, they don't stop coverage like that. No, all right, 541 00:27:48.240 --> 00:27:52.160 that there's something else going on. So is that why 542 00:27:52.240 --> 00:27:54.960 she's being discharged because her coverage is running out? 543 00:27:55.880 --> 00:27:56.039 Well? 544 00:27:56.119 --> 00:27:59.119 Yeah, because they're not getting paid and the reason why 545 00:27:59.160 --> 00:28:02.559 they did stop this is I have this document here. 546 00:28:02.599 --> 00:28:05.079 I'm still waiting on a few things from the care facility. 547 00:28:06.559 --> 00:28:08.759 This was reports that she was able to keep up 548 00:28:08.759 --> 00:28:10.480 with her physical therapy for Did. 549 00:28:10.440 --> 00:28:13.200 They tell you, I need to get to this part. 550 00:28:13.559 --> 00:28:16.200 Did they tell you she's being discharged because they're no 551 00:28:16.240 --> 00:28:20.720 longer getting paid. Yes, yes, they actually told you. 552 00:28:20.720 --> 00:28:25.319 That, correct exactly, I mean, not in the exact words, but. 553 00:28:25.319 --> 00:28:31.279 Yes, Okay, because her coverage is running out. Yes, Okay, 554 00:28:32.000 --> 00:28:37.039 Now I need to get I need to get integra on. 555 00:28:38.680 --> 00:28:41.640 I just need to ask them some general questions because 556 00:28:41.680 --> 00:28:45.000 Medicaid doesn't run out, neither does Social Security, I mean Medicare. 557 00:28:45.039 --> 00:28:46.920 So I don't I don't know what's going on. 558 00:28:48.279 --> 00:28:52.039 Okay, and I'll be honest, we don't. We don't either. 559 00:28:52.119 --> 00:28:54.440 We get bits and pieces them. We're just we just 560 00:28:54.519 --> 00:28:56.200 genuinely just want to know what's going on. 561 00:28:56.319 --> 00:28:58.079 Yeah, let's try to figure it out for you. 562 00:28:59.200 --> 00:28:59.480 Okay. 563 00:28:59.799 --> 00:29:03.359 How how was she doing? Could she make it at 564 00:29:03.359 --> 00:29:04.119 all at home? 565 00:29:05.759 --> 00:29:09.920 Absolutely not? She I mean she, I mean she can't 566 00:29:09.960 --> 00:29:11.599 really do. She doesn't get us to go to the 567 00:29:11.599 --> 00:29:13.960 bathroom because she can't. She actually we tried to get 568 00:29:13.960 --> 00:29:16.000 her yesterday and she gave one heck of a yank 569 00:29:16.039 --> 00:29:17.599 on that handrail and just can't get. 570 00:29:17.440 --> 00:29:24.640 Me now did she okay, did she get paid? Did 571 00:29:24.680 --> 00:29:31.720 they pay for anything for her? They meaning who her insurances? 572 00:29:31.759 --> 00:29:33.000 Did they pay for anything? 573 00:29:33.839 --> 00:29:37.119 Yeah, while she was in the hospital and while she 574 00:29:37.400 --> 00:29:39.559 was TechEd in rehabilitation. 575 00:29:39.680 --> 00:29:40.000 Got it? 576 00:29:40.079 --> 00:29:42.079 I got it? Okay, hold on, we'll we'll get we'll 577 00:29:42.119 --> 00:29:44.400 try to get some answers. I want to try to 578 00:29:44.440 --> 00:29:47.720 get Integra on just as a as an expert. Okay, 579 00:29:47.759 --> 00:29:49.839 so hold on three all three seven one three talks 580 00:29:49.880 --> 00:29:59.720 seven one three eight two five five Go with a 581 00:30:00.480 --> 00:30:03.839 Denver's best rufer excel roofing dot com. You don't pay 582 00:30:03.839 --> 00:30:10.480 a cent until you're content. Time for an insurance checkup free, 583 00:30:10.559 --> 00:30:14.279 no obligation. In comparison, call Compass Insurance paying too much 584 00:30:14.400 --> 00:30:17.359 your coverage at dozens of insurance companies find out now 585 00:30:17.440 --> 00:30:19.960 three O three seven seven to one. Help. You'll think 586 00:30:19.960 --> 00:30:22.559 you're his only customer when you choose Frank durand the 587 00:30:22.599 --> 00:30:25.240 real estate Man dot com to list your home with 588 00:30:25.359 --> 00:30:28.920 Remax Alliance three oh three nine two zero sixteen twenty two. 589 00:30:30.400 --> 00:30:33.119 Hi Tom Martino, you're a troubleshooter. I want to go 590 00:30:33.119 --> 00:30:37.519 to John Jones Junior with Integra Insurance, our health insurance experts, 591 00:30:37.880 --> 00:30:40.960 because I really need to get this question in. Can 592 00:30:41.000 --> 00:30:44.200 you think of any reason? John? This woman eighty four 593 00:30:44.240 --> 00:30:49.359 years old on Medicare and Medicaid. She was sent to 594 00:30:49.440 --> 00:30:54.759 a senior care facility for rehab after surgery, and she 595 00:30:55.000 --> 00:30:58.359 wasn't doing well in rehab and they decided they need 596 00:30:58.359 --> 00:31:00.559 to keep her in long term care in way, so 597 00:31:01.079 --> 00:31:05.720 this they switch from rehab to senior care like a 598 00:31:05.839 --> 00:31:10.319 nursing home I guess, and her insurance won't pay and 599 00:31:10.359 --> 00:31:11.640 they're asking her to leave. 600 00:31:13.079 --> 00:31:17.720 Well, go ahead, Medicare real quick. Medicare does not generally 601 00:31:17.759 --> 00:31:21.319 cover long term care in a nursing home. And then 602 00:31:21.359 --> 00:31:24.920 Medicaid right if she's Medicare Medicaid, So even if you 603 00:31:24.920 --> 00:31:28.279 pay out of pocket or with that long term care, 604 00:31:28.559 --> 00:31:32.319 Medicaid itself also you would be potentially paying out of 605 00:31:32.319 --> 00:31:38.119 pocket because Medicaid it does very escape the state often times. 606 00:31:39.559 --> 00:31:45.359 It's also most but not all, nursing homes. Well, I mean, 607 00:31:45.400 --> 00:31:46.279 if it's medical. 608 00:31:46.039 --> 00:31:48.640 John, I can't John, I can tell you this. Medicaid 609 00:31:49.079 --> 00:31:52.839 based on somebody I knew, does pay for long term care. 610 00:31:52.880 --> 00:31:55.000 But they're special facilities you have to go to. 611 00:31:55.119 --> 00:31:55.519 Right, right. 612 00:31:55.640 --> 00:31:58.359 Yeah, So a lot of nursing homes do except Medicaid payment, 613 00:31:59.160 --> 00:32:01.640 so in that could Medicaid will pay for some things 614 00:32:01.640 --> 00:32:02.559 the Medicare does not. 615 00:32:02.599 --> 00:32:03.480 Pay for or cover. 616 00:32:04.400 --> 00:32:05.880 So she's also on Medicaid. 617 00:32:06.039 --> 00:32:10.079 Then that may, but it's not all, not all nursing 618 00:32:10.079 --> 00:32:11.279 homes except that's. 619 00:32:11.200 --> 00:32:15.480 Right, and they're not obligated to so Skyler, Skyler. The 620 00:32:15.680 --> 00:32:20.640 problem here is Medicare doesn't have long term care, so 621 00:32:20.759 --> 00:32:24.279 you're left for Medicaid and that facility probably does not 622 00:32:24.400 --> 00:32:25.519 accept Medicaid. 623 00:32:27.440 --> 00:32:30.920 That is correct, and I meant to clarify this earlier. 624 00:32:30.960 --> 00:32:35.160 I do have her on tending long term Medicaid. What 625 00:32:35.240 --> 00:32:38.640 we're running into is we have called thirteen different facilities 626 00:32:38.680 --> 00:32:41.319 that are supposed to that we're trying to, but none 627 00:32:41.319 --> 00:32:43.799 of them can get pending. I got the payport filed, 628 00:32:43.880 --> 00:32:45.519 I just got a wait to hear from them. 629 00:32:45.559 --> 00:32:49.119 But that's right, they won't take pending. However, you can 630 00:32:49.279 --> 00:32:51.400 chip in and pay self pay for a while. 631 00:32:53.000 --> 00:32:56.279 That's where we're all running into is even between the 632 00:32:56.319 --> 00:33:03.000 four my dad, myself, and her brothers, we the foremost can't. 633 00:33:03.119 --> 00:33:05.960 So then somebody will have to probably stay with her 634 00:33:06.000 --> 00:33:09.920 at home for a while, John, is there any Medicaid 635 00:33:09.960 --> 00:33:10.839 for home care? 636 00:33:14.039 --> 00:33:14.279 Yeah? 637 00:33:14.359 --> 00:33:16.440 There could be some coverage for homecare in the Medicare 638 00:33:16.759 --> 00:33:19.039 or in the Medicaid. I guess let me go back 639 00:33:19.079 --> 00:33:29.079 to Medicare. It depends though, it's very limited. So let 640 00:33:29.079 --> 00:33:30.960 me get that exact Medicare homecare. 641 00:33:31.039 --> 00:33:31.200 Right. 642 00:33:31.240 --> 00:33:34.519 So we're looking at we're going. 643 00:33:34.440 --> 00:33:36.799 To run out of time, but but I want to 644 00:33:36.880 --> 00:33:38.119 hold on. I want you to. 645 00:33:38.599 --> 00:33:42.519 It's limited. And so how long. 646 00:33:42.359 --> 00:33:43.640 Did they say it's going to take? 647 00:33:43.759 --> 00:33:45.720 They say pending? How long did they say it's going 648 00:33:45.759 --> 00:33:46.640 to take to find out? 649 00:33:48.319 --> 00:33:50.559 I was told that they would contact me when they 650 00:33:50.599 --> 00:33:52.880 need to evaluate her and find out what kind of 651 00:33:52.880 --> 00:33:53.519 care she needs. 652 00:33:53.960 --> 00:33:55.799 I'll bet you could take two or three months. 653 00:33:57.000 --> 00:33:57.319 How long? 654 00:33:57.400 --> 00:33:59.240 And when did you first? When did you last apply? 655 00:34:00.960 --> 00:34:01.319 Class? 656 00:34:01.680 --> 00:34:02.119 Monday? 657 00:34:02.160 --> 00:34:06.480 Actually, Skuyler, there's no there's no way around it. Bro, 658 00:34:07.039 --> 00:34:09.760 Somebody's gonna have to take care of her or Integra 659 00:34:09.880 --> 00:34:12.400 will look at home care and let us know after 660 00:34:12.440 --> 00:34:14.920 the break. I'm Tom Martine. We have more coming up. 661 00:34:16.000 --> 00:34:19.239 Go with a sure thing Denver's Best roofer Excel roofing 662 00:34:19.360 --> 00:34:22.000 dot com. You don't pay a cent until you're content. 663 00:34:25.360 --> 00:34:28.559 Time for an insurance check up free, no obligation. In comparison, 664 00:34:28.679 --> 00:34:32.239 call Compass Insurance paying too much your coverage at dozens 665 00:34:32.280 --> 00:34:35.000 of insurance companies find out now three O three seven 666 00:34:35.079 --> 00:34:37.920 seven to one help. You'll think you're his only customer 667 00:34:37.920 --> 00:34:40.199 when you choose Frank durand the real estate Man dot 668 00:34:40.239 --> 00:34:43.519 com to list your home with Remax Alliance three oh 669 00:34:43.599 --> 00:34:47.159 three nine two zero sixteen twenty two. 670 00:34:51.119 --> 00:34:55.519 Rit News. 671 00:34:55.880 --> 00:34:56.519 You don't have. 672 00:35:02.079 --> 00:35:03.639 No Shooter's gonna help? 673 00:35:03.960 --> 00:35:08.000 Come Dix is the Troubleshooter Show. 674 00:35:08.639 --> 00:35:12.400 No Tom Martinez, Hello, Okay, I got. 675 00:35:12.239 --> 00:35:16.480 A wide shot here if you're streaming and online and 676 00:35:16.519 --> 00:35:19.920 we have Hannah Banana with us, Hannah Davis with Fix 677 00:35:20.000 --> 00:35:22.039 at twenty four to seven. We want to get this 678 00:35:22.119 --> 00:35:25.480 out in the beginning because it's very important. The Extreme Clean, 679 00:35:25.679 --> 00:35:29.199 it's what they call the shoulder season, yes, because it's 680 00:35:29.239 --> 00:35:32.840 neither too hot nor too cold, and thirty nine bucks 681 00:35:32.840 --> 00:35:33.760 for new customers. 682 00:35:34.039 --> 00:35:36.360 It's the deep clean. You want to do this before 683 00:35:36.519 --> 00:35:37.400 the I like to take. 684 00:35:37.320 --> 00:35:39.440 Extreme clean, but you can call it deep you know. 685 00:35:39.559 --> 00:35:41.559 No, We're gonna go with these Extreme clean because it 686 00:35:41.760 --> 00:35:44.159 is extreme. They take it apart, piece by piece, get 687 00:35:44.159 --> 00:35:46.920 it rid people get a save on their bills, it 688 00:35:46.920 --> 00:35:51.159 prevents breakdowns and thirty nine dollars for new customer. Tom, 689 00:35:51.239 --> 00:35:54.039 You've got this done twice Dommy two houses, right, you know, 690 00:35:54.039 --> 00:35:54.719 it's the real deal. 691 00:35:55.039 --> 00:35:58.760 Unbelievable and it is so so. I just got a 692 00:35:58.800 --> 00:36:02.000 text here. What do you do with people they have 693 00:36:02.039 --> 00:36:03.920 a furnace but it's in a condo. Do you guys 694 00:36:03.960 --> 00:36:05.440 do it at all? I don't know if you do 695 00:36:05.559 --> 00:36:05.719 or not. 696 00:36:05.840 --> 00:36:07.000 Are they the owners of the condo? 697 00:36:07.239 --> 00:36:11.159 Yes see, I know sometimes if it's if it's the 698 00:36:11.199 --> 00:36:13.639 central units with just the exchanger in there, you won't 699 00:36:13.639 --> 00:36:16.679 do it. But if it's a separate it depends on 700 00:36:16.719 --> 00:36:18.960 the setup. Here's what I would say, call and find out. 701 00:36:19.000 --> 00:36:21.119 Call our office because you want it done right, and 702 00:36:21.159 --> 00:36:22.000 our guys do it right. 703 00:36:22.079 --> 00:36:25.079 Seven zero five two six thirty nine thirty nine fixmihome 704 00:36:25.159 --> 00:36:27.119 dot com book Now we got to go to the 705 00:36:27.119 --> 00:36:29.320 phones and then if you have any questions, by the way, 706 00:36:29.880 --> 00:36:31.519 we will love to talk to you about it. We 707 00:36:31.599 --> 00:36:34.079 had somebody on YouTube say they did us, they did 708 00:36:34.079 --> 00:36:37.880 the cleaning yesterday. Were very pleased. Really yeah, we just 709 00:36:38.000 --> 00:36:40.159 say her Judith, Judith, Judith. 710 00:36:40.239 --> 00:36:41.320 We love to hear that. 711 00:36:41.239 --> 00:36:44.679 Judith says, yep, they did. They just cleaned and really, 712 00:36:45.199 --> 00:36:46.920 honest to God, for thirty nine bucks. I mean, you 713 00:36:46.960 --> 00:36:49.159 can't go wrong. John Jones, is he still there? I 714 00:36:49.199 --> 00:36:51.119 want to bring this up real quick. Is he still 715 00:36:51.159 --> 00:36:55.480 there or not? Oh? He's gone. Okay, he did text 716 00:36:55.519 --> 00:36:59.280 me for Skyler, and I want to just say, here's 717 00:36:59.320 --> 00:37:05.800 what it is. Medicaid it says, Okay, it's going to 718 00:37:05.840 --> 00:37:10.880 depend on her needs. Medicare does cover some health, including 719 00:37:11.159 --> 00:37:17.280 medically necessary part time skilled nursing care at home. It 720 00:37:17.320 --> 00:37:21.320 does not pay for twenty four hour care or custodial care. 721 00:37:21.880 --> 00:37:26.760 Medicaid is similar, but they don't do it permanent, twenty 722 00:37:26.800 --> 00:37:30.559 four hours a day, every day. So Skylert, look in 723 00:37:31.000 --> 00:37:34.639 after you get Medicaid. But for now, I don't know 724 00:37:34.679 --> 00:37:35.519 what else to tell you. 725 00:37:35.559 --> 00:37:35.719 Bro. 726 00:37:35.920 --> 00:37:39.159 There is no way that they're going to keep her 727 00:37:39.199 --> 00:37:44.360 there without payment. And what you'll have to do is 728 00:37:44.880 --> 00:37:47.639 take care of her until the Medicare Medicaid comes through 729 00:37:47.679 --> 00:37:51.880 and then find a Medicaid facility. We went through this 730 00:37:53.159 --> 00:37:57.119 with my brother who was eighty four, went through this 731 00:37:57.159 --> 00:38:03.360 with him. Lilah, what's happening, Lilah? Welcome to the show. 732 00:38:06.039 --> 00:38:10.519 By their Tom Hey, I'm falling, So I'm following up. 733 00:38:10.960 --> 00:38:13.159 I spoke with you guys, I think in February this 734 00:38:13.280 --> 00:38:15.920 year regarding an issue with my Mini Cooper. 735 00:38:16.639 --> 00:38:18.719 Okay, hold on, let me try to find your call. 736 00:38:19.440 --> 00:38:21.000 Did you call in with your name Lilah? 737 00:38:22.199 --> 00:38:22.480 Yes? 738 00:38:22.840 --> 00:38:24.559 Okay, So what's going on? 739 00:38:26.840 --> 00:38:28.199 So basically, it's a two. 740 00:38:27.960 --> 00:38:31.440 Thousand and nine under a recall for a faulty module 741 00:38:32.400 --> 00:38:35.360 and it's in danger of a thermal event or in 742 00:38:35.400 --> 00:38:36.360 other words, of fire. 743 00:38:37.519 --> 00:38:40.360 Correct and so what have not driven? So I have 744 00:38:40.440 --> 00:38:42.280 not driven my car. I've had it on the side 745 00:38:42.280 --> 00:38:46.519 of my town home, you know, since June of twenty 746 00:38:46.559 --> 00:38:47.239 twenty three. 747 00:38:47.519 --> 00:38:49.800 Well wait a minute, Wait a minute. Why if it's 748 00:38:49.880 --> 00:38:53.280 under recall, why don't they have a fix? 749 00:38:54.440 --> 00:38:55.119 Well they didn't. 750 00:38:55.280 --> 00:38:57.920 They haven't had a Okay, so they haven't had a 751 00:38:57.960 --> 00:39:01.400 fix until I come. So I complained to the NTSB 752 00:39:01.559 --> 00:39:03.719 a few months after your show because there was still 753 00:39:03.760 --> 00:39:04.480 no resolution. 754 00:39:04.639 --> 00:39:06.480 I kept calling me and me saying, hey, what's going on? 755 00:39:06.559 --> 00:39:07.840 They stilln't have a resolution. 756 00:39:08.480 --> 00:39:10.840 I called them in This for everyone that owns a 757 00:39:10.920 --> 00:39:13.599 Mini or just the the two thousand and nine. 758 00:39:13.719 --> 00:39:17.280 I no, I think of two thousand and nine through 759 00:39:17.360 --> 00:39:19.599 I don't know the recalls for a number of years, 760 00:39:19.599 --> 00:39:21.800 so I believe it through. You know, I could be 761 00:39:21.800 --> 00:39:24.599 through two thousand and nine through the twenty sixteen vehicles. 762 00:39:24.599 --> 00:39:27.119 I'm not one hundred percent sure of that, okay, But 763 00:39:27.199 --> 00:39:28.639 what I do know is that. 764 00:39:28.559 --> 00:39:31.519 I called in August again. They said that they had 765 00:39:31.559 --> 00:39:34.599 a fix for the recall that they said. They said 766 00:39:34.599 --> 00:39:37.199 that they would order the parts whatever was needed to 767 00:39:37.599 --> 00:39:37.920 for the. 768 00:39:38.039 --> 00:39:38.760 For the repair. 769 00:39:39.159 --> 00:39:42.000 Did you call a dealer or the factory? 770 00:39:42.079 --> 00:39:46.920 I called a dealership, the dealership here where I originally 771 00:39:47.000 --> 00:39:51.679 purchased it, and I had it towed because we knew 772 00:39:51.679 --> 00:39:53.599 the battery, we didn't start. It's been sitting for a 773 00:39:53.599 --> 00:39:56.679 long time, so I had it towed to the to the. 774 00:39:56.599 --> 00:39:58.199 Location from my driveway. 775 00:39:59.159 --> 00:40:01.159 I got a phone call all from them a week 776 00:40:01.280 --> 00:40:06.360 later saying that I had some maintenance issues. And I said, 777 00:40:06.639 --> 00:40:08.840 you know, I'm sure I do have some maintenance issues. 778 00:40:08.920 --> 00:40:10.840 My car has been sitting for sixteen months in my 779 00:40:10.920 --> 00:40:14.840 driveway and my town home not being driven because of 780 00:40:14.880 --> 00:40:18.719 this this situation. And I said, I just want my 781 00:40:18.800 --> 00:40:19.480 repair done. 782 00:40:20.519 --> 00:40:22.679 Yeah, but what maintenance did they say you had? 783 00:40:24.119 --> 00:40:26.960 They didn't say, And didn't you didn't you. 784 00:40:27.239 --> 00:40:29.559 Think about asking? I mean, what if it's serious. 785 00:40:29.719 --> 00:40:33.400 No, No, I just said, can I have my repair done? 786 00:40:33.440 --> 00:40:35.840 Because I'm not going to get my car repaired through 787 00:40:35.880 --> 00:40:38.679 many Can I get it long? 788 00:40:39.239 --> 00:40:39.599 Yes? 789 00:40:40.159 --> 00:40:41.480 So I just said to. 790 00:40:41.400 --> 00:40:45.559 Them, I just want my repair done. This is August sixteenth, 791 00:40:46.280 --> 00:40:47.800 Today is October tenth. 792 00:40:48.880 --> 00:40:49.960 I left a message again. 793 00:40:50.119 --> 00:40:51.880 Let me let me get this to somebody who wants 794 00:40:51.920 --> 00:40:55.039 to take it. Let's see who's in the studio of 795 00:40:55.199 --> 00:41:00.440 the car. I've got doc in there today, Yeah, docs loaded. 796 00:41:03.400 --> 00:41:05.280 I think he is. He has a number of follow ups. 797 00:41:05.559 --> 00:41:06.480 You can take a case. 798 00:41:06.880 --> 00:41:09.280 Oh, listen out today. 799 00:41:09.440 --> 00:41:10.440 Not sure about Chopper. 800 00:41:10.519 --> 00:41:12.800 I have not goose out today. Let's let's just give 801 00:41:12.840 --> 00:41:15.880 this to d right now. Listen, you have a reasonable 802 00:41:15.920 --> 00:41:19.440 expectation to get this thing fixed. You think they're hijacking 803 00:41:19.440 --> 00:41:22.679 it until you get the other maintenance things done. 804 00:41:22.960 --> 00:41:23.760 I have no idea. 805 00:41:23.880 --> 00:41:25.880 I'm expecting a phone call back. I mean it was 806 00:41:25.880 --> 00:41:27.239 a week later they talked about me. 807 00:41:27.679 --> 00:41:29.239 How long has it been there so far? 808 00:41:30.559 --> 00:41:35.519 I think it's August sixteenth, that's what is it? 809 00:41:35.960 --> 00:41:36.559 Two months? 810 00:41:37.880 --> 00:41:40.639 Yeah? 811 00:41:40.760 --> 00:41:42.880 No, that's that's wrong. That's wrong. 812 00:41:43.800 --> 00:41:44.840 I mean it's sixteen. 813 00:41:45.039 --> 00:41:48.199 We're gonna I'm gonna give this to Deputy dr sitting 814 00:41:48.239 --> 00:41:49.280 in my veway, So I. 815 00:41:49.239 --> 00:41:51.400 Don't blame you. If you're being pissed, I'd be pissed too. 816 00:41:52.480 --> 00:41:53.800 Yeah, thank you, I appreciate that. 817 00:41:53.880 --> 00:41:56.239 Okay, hold on, I'm going to have Deputy d Dimitri 818 00:41:56.400 --> 00:41:59.079 get in touch with you off the air kit China. 819 00:41:59.159 --> 00:42:01.400 Send this over to D. This is wrong, man, this 820 00:42:01.480 --> 00:42:07.679 is just wrong. Nancy has an issue with Empire Flooring. 821 00:42:08.280 --> 00:42:12.559 By the way, just for those listening, Empire, Empire is 822 00:42:12.719 --> 00:42:19.920 really not a flooring company. Empire is an advertising company 823 00:42:20.159 --> 00:42:24.880 and a lead aggregator. And what they do is they 824 00:42:24.960 --> 00:42:28.480 do commercials and then send out the leads to a 825 00:42:28.599 --> 00:42:34.639 various number of people. Go ahead, Nancy, Hi. 826 00:42:35.400 --> 00:42:39.360 I had my floor again. And it was two years ago? 827 00:42:39.880 --> 00:42:42.480 Was it Empire that you called? Nancy? 828 00:42:43.159 --> 00:42:44.039 It was Empire? 829 00:42:44.159 --> 00:42:46.400 You saw one of their commercials or heard it? Right? 830 00:42:47.480 --> 00:42:50.559 Well, yeah, and so and. 831 00:42:50.440 --> 00:42:53.079 When was this too? How long ago did you say, Nancy? 832 00:42:53.880 --> 00:42:58.320 It was twenty twenty two in July, okay, and six 833 00:42:58.360 --> 00:43:02.599 months after it was in all it started buckling and separating. 834 00:43:03.400 --> 00:43:05.039 So they came out. 835 00:43:05.519 --> 00:43:07.719 And what kind of floors. 836 00:43:08.840 --> 00:43:11.239 They're they're vinyl. 837 00:43:12.480 --> 00:43:14.760 Did what they call luxury vinyl planking? 838 00:43:15.880 --> 00:43:21.159 Yes, okay, and so then it's doing it again, and 839 00:43:21.239 --> 00:43:23.199 so I started getting so. 840 00:43:23.199 --> 00:43:26.280 Did they fix it once? Did they fix it once? 841 00:43:27.320 --> 00:43:27.519 Yeah? 842 00:43:27.559 --> 00:43:30.119 And then they said the lady told me the warranty 843 00:43:30.199 --> 00:43:32.639 starts over where they because it's the year warranty. 844 00:43:32.760 --> 00:43:37.519 No, it really doesn't. It really doesn't. 845 00:43:37.639 --> 00:43:39.440 Until then you would have a warranty forever. 846 00:43:40.360 --> 00:43:41.760 Yeah. 847 00:43:41.840 --> 00:43:45.599 Well, anyway, so it started doing it again, and so 848 00:43:45.920 --> 00:43:49.679 the big district manager came out and he said, don't worry, 849 00:43:49.719 --> 00:43:52.280 miss Docksy. We're going to take care of you. Whether 850 00:43:52.960 --> 00:43:57.920 it's it's the manufacturer's problem or our problem, but we'll 851 00:43:57.960 --> 00:44:00.440 take care of you. And he goes, it's going to 852 00:44:00.480 --> 00:44:04.440 take a little while for us to get through the manufacturer, and. 853 00:44:04.360 --> 00:44:07.400 They came over and they measured to make. 854 00:44:07.280 --> 00:44:09.320 Sure it was put in right and made sure it 855 00:44:09.360 --> 00:44:09.800 was left. 856 00:44:10.360 --> 00:44:13.239 At least, you're getting some attention what happened then. 857 00:44:13.400 --> 00:44:17.400 But then yesterday I got a message on my phone 858 00:44:17.480 --> 00:44:21.800 and said it's the manufacturers said it's not their product, 859 00:44:21.920 --> 00:44:25.559 so you could give me a callback and we'll discuss 860 00:44:26.559 --> 00:44:28.119 give you a quote on repair. 861 00:44:28.639 --> 00:44:30.280 So they want to charge me to read what. 862 00:44:30.159 --> 00:44:32.519 Do you mean it's not their product? Meaning it's not 863 00:44:32.639 --> 00:44:35.440 their product that's defective yes. 864 00:44:37.840 --> 00:44:40.480 So in other words, it's the it's safe, it's the 865 00:44:41.159 --> 00:44:42.320 it's the installation. 866 00:44:44.000 --> 00:44:47.119 They said, no, it's my he said it was my flour. 867 00:44:47.920 --> 00:44:52.559 Was wrong with my four Well okay underneath? 868 00:44:53.239 --> 00:44:53.960 Yeah, like what. 869 00:44:55.800 --> 00:44:58.039 Nothing? They couldn't find anything wrong with my floor when 870 00:44:58.039 --> 00:45:01.760 they were out doing their inspection. It's all levels. You know, 871 00:45:02.280 --> 00:45:08.039 there's no moisture. I don't know, but you know they 872 00:45:08.119 --> 00:45:11.800 charged me twelve thousand dollars what that? And I'm saved 873 00:45:11.840 --> 00:45:13.840 forever to do it and I'm just screwed. 874 00:45:13.920 --> 00:45:14.400 I don't know what. 875 00:45:14.519 --> 00:45:17.960 No, No, we got to get a floor inspector independent 876 00:45:18.000 --> 00:45:20.159 out there to look at it. I don't know of 877 00:45:20.239 --> 00:45:23.800 any independent floor inspectors, but you might want to call. 878 00:45:23.800 --> 00:45:27.840 Simply floor though there's not one thing wrong with it. 879 00:45:27.880 --> 00:45:30.559 I don't understand. They're just trying to get out of 880 00:45:30.639 --> 00:45:31.199 fixing it. 881 00:45:31.239 --> 00:45:32.039 I guess. 882 00:45:35.599 --> 00:45:35.880 Wow. 883 00:45:37.360 --> 00:45:41.719 I don't think so. I mean, yeah, they may be there. Well, okay, 884 00:45:41.880 --> 00:45:44.800 you got to gather evidence. Well, here's what we need. 885 00:45:45.039 --> 00:45:47.039 We need some kind of expert to look at it 886 00:45:47.320 --> 00:45:50.239 to say what's wrong with it and why, and then 887 00:45:50.840 --> 00:45:53.599 how much it's going to cost to fix and then 888 00:45:53.880 --> 00:45:56.760 you might have to sue them. Who is the local 889 00:45:56.880 --> 00:45:58.480 contractor that did the floor. 890 00:46:00.440 --> 00:46:03.280 His name is Saul. And you know what's weird? As 891 00:46:03.320 --> 00:46:06.840 Saul said he would he would do it over, and 892 00:46:06.880 --> 00:46:09.760 then he came over to do it over again that day, 893 00:46:09.800 --> 00:46:12.599 and then he goes, maybe we should call Empire. I'm 894 00:46:12.599 --> 00:46:13.960 afraid it's going to do it again. 895 00:46:15.760 --> 00:46:20.000 But started what did they say is causing it? 896 00:46:21.079 --> 00:46:25.519 They don't know floor, But there's nothing wrong with my floor. 897 00:46:26.559 --> 00:46:27.679 Nancy? What kind of floor? 898 00:46:27.719 --> 00:46:27.760 Do? 899 00:46:28.360 --> 00:46:29.840 What kind of floor? Did they put it over? 900 00:46:32.199 --> 00:46:36.400 Regular? What they board? And regular? 901 00:46:36.960 --> 00:46:39.199 No? I mean what kind of floor? What was there before? 902 00:46:40.480 --> 00:46:41.000 Carpet? 903 00:46:41.400 --> 00:46:43.920 Okay? All right? And is this on your first floor? 904 00:46:47.480 --> 00:46:47.800 Yes? 905 00:46:48.360 --> 00:46:54.559 Okay, uh Nancy, let's ask buddy Mitchell at simply floor's 906 00:46:54.639 --> 00:46:59.760 inc If he has an inspector that might be able 907 00:46:59.800 --> 00:47:02.719 to look at this. You're gonna need an inspector, you 908 00:47:02.800 --> 00:47:03.519 really are. 909 00:47:04.360 --> 00:47:06.480 Well, that's what they that's what they had come out 910 00:47:06.480 --> 00:47:07.440 as an inspector. 911 00:47:09.760 --> 00:47:14.079 No, I'm not talking about I'm not talking. 912 00:47:13.880 --> 00:47:16.559 About he couldn't find anything wrong with my floor. 913 00:47:16.880 --> 00:47:24.880 I am not talking about an Empire person. I want 914 00:47:25.000 --> 00:47:26.239 an independent. 915 00:47:26.800 --> 00:47:28.559 What's the warranty on it? Anyhow? 916 00:47:29.000 --> 00:47:29.719 It's one year? 917 00:47:29.880 --> 00:47:32.039 She said, And if it's two years into it, even 918 00:47:32.079 --> 00:47:35.800 if I'm just trying to understand this. If if there 919 00:47:35.920 --> 00:47:39.159 is an issue and it's two years not one year, 920 00:47:39.679 --> 00:47:45.880 then what well if it was never done properly, they redid. 921 00:47:45.519 --> 00:47:47.519 It and it's doing the same thing again. 922 00:47:47.480 --> 00:47:52.320 I understand that. Did they redo the whole floor? Oh 923 00:47:52.559 --> 00:47:57.000 just a section now, that's hold on, Nancy. The section 924 00:47:57.199 --> 00:47:59.880 that they redid, is that buckling again or is it 925 00:47:59.880 --> 00:48:04.880 a new section? It's the same place, the same place. 926 00:48:05.639 --> 00:48:09.079 See Mark, Here's what I'm thinking. I agree, a warranty 927 00:48:09.159 --> 00:48:12.920 is a warranty. However, if if an let's say, an 928 00:48:12.920 --> 00:48:16.440 inspector says, you know what, this was never done right ever, 929 00:48:16.639 --> 00:48:19.079 blah blah blah. I mean, I just want I just 930 00:48:19.159 --> 00:48:21.480 think she needs some how she did it take before 931 00:48:21.480 --> 00:48:24.719 it started buckling again? She said it started buckling right away? 932 00:48:25.679 --> 00:48:29.719 Oh those six months? Okay? Oh it did take six months. 933 00:48:29.760 --> 00:48:31.880 It did both times. 934 00:48:31.920 --> 00:48:37.960 Six months both times. Nancy, we need to get I'd 935 00:48:38.000 --> 00:48:40.280 like to see a picture of it. Yeah, can you 936 00:48:40.360 --> 00:48:41.159 send us a picture? 937 00:48:42.039 --> 00:48:42.239 Yeah? 938 00:48:42.360 --> 00:48:44.840 Good, kit, Gina talk to her and see if we 939 00:48:44.880 --> 00:48:47.199 can get Buddy Mitchell on just for the heck of it, 940 00:48:47.360 --> 00:48:51.679 let's see, or some other flooring person from herfer list. 941 00:48:51.760 --> 00:48:54.599 We got to get somebody onto at least where do 942 00:48:54.679 --> 00:48:56.920 we go from here? I think, no matter what, we 943 00:48:57.039 --> 00:48:59.440 have to have it inspected. Three oh three seven to 944 00:48:59.480 --> 00:49:02.199 one three eight two five five. Dan McKenzie is an 945 00:49:02.320 --> 00:49:06.639 estate planning attorney and he can help you plan for 946 00:49:06.760 --> 00:49:12.599 your estate, for passing on a business, investments, collectibles, whatever 947 00:49:12.679 --> 00:49:15.199 you have in your estate. He has creative ways to 948 00:49:15.239 --> 00:49:18.800 help you through a trust or even through LLC's. I 949 00:49:18.840 --> 00:49:22.280 want you to call McKenzie law Dan McKenzie eight three 950 00:49:22.400 --> 00:49:24.840 three COO plans. He can do a simple will, he 951 00:49:24.840 --> 00:49:26.639 can do a trust, He can do a combination of 952 00:49:26.639 --> 00:49:30.199 the two, and he makes it very simple eight three 953 00:49:30.320 --> 00:49:39.920 three co plans. Go with a sure thing Denver's best 954 00:49:39.960 --> 00:49:42.840 roofer Excel Roofing dot com. You don't pay a cent 955 00:49:43.079 --> 00:49:49.119 until you're content. Time for an insurance check up free, 956 00:49:49.199 --> 00:49:52.920 no obligation. In comparison, call Compass Insurance paying too much 957 00:49:53.039 --> 00:49:56.000 your coverage at dozens of insurance companies find out now 958 00:49:56.079 --> 00:49:57.960 three o three seven seven to one help. 959 00:49:58.119 --> 00:49:59.920 You'll think you're his only customer. 960 00:50:00.039 --> 00:50:02.199 And you choose Frank durand the real estate Man dot 961 00:50:02.239 --> 00:50:05.559 com to list your home with Remax Alliance three all 962 00:50:05.599 --> 00:50:10.280 three nine two zero sixteen twenty two your troubleshooter three 963 00:50:10.280 --> 00:50:13.079 O three seven one three talks seven one three eight 964 00:50:13.159 --> 00:50:15.039 two five five. You want to give a shout out, 965 00:50:15.519 --> 00:50:18.400 Hannah to people on YouTube, Yes and beyond. 966 00:50:18.800 --> 00:50:21.320 We love Tom Martina listeners. We hear from you guys 967 00:50:21.320 --> 00:50:21.800 all the time. 968 00:50:22.199 --> 00:50:22.840 You come to us. 969 00:50:22.880 --> 00:50:25.960 You booked thirty nine dollars Deep Clean, But girl Friday 970 00:50:26.119 --> 00:50:29.880 in the comments has been singing fix its praises. 971 00:50:29.400 --> 00:50:31.159 Because of that extreme clean, because. 972 00:50:31.119 --> 00:50:33.079 She said, she said amount to her moms. They did 973 00:50:33.079 --> 00:50:35.840 the ac the heater, loved the technician. We love to 974 00:50:35.880 --> 00:50:39.599 hear that, girl Friday. So please message us. I'm gonna send. 975 00:50:39.400 --> 00:50:40.239 You our email. 976 00:50:40.280 --> 00:50:42.440 We're gonna give you one hundred dollars credit. You can 977 00:50:42.519 --> 00:50:44.079 use that for your mom's house, you can use that 978 00:50:44.159 --> 00:50:46.280 for your yours. But I mean it's that word of 979 00:50:46.280 --> 00:50:49.079 mouth advertising that sor. 980 00:50:49.119 --> 00:50:51.039 Hey, you're gonna get one hundred dollars credit just for 981 00:50:51.119 --> 00:50:56.239 being nice. Yeah, So girl Friday, one hundred bucks man. 982 00:50:56.039 --> 00:50:58.760 And two other things. Tom, We do do condos. We 983 00:50:58.840 --> 00:50:59.280 can do that. 984 00:50:59.320 --> 00:51:01.719 I heard back and one of your followers asked if 985 00:51:01.719 --> 00:51:02.599 we go to Keensburg. 986 00:51:03.079 --> 00:51:04.280 We do go to Keensburg. 987 00:51:04.320 --> 00:51:06.719 So it's yes, yes, yes. Somebody else said, what if 988 00:51:06.760 --> 00:51:08.920 I had twenty four to seven out for a plumbing thing? 989 00:51:09.039 --> 00:51:09.320 Uh huh? 990 00:51:09.599 --> 00:51:11.559 Does that make me not eligible because I'm not a 991 00:51:11.599 --> 00:51:14.920 new customer. You are a new customer. Yes, here's what. 992 00:51:15.800 --> 00:51:18.400 In fact, here's what he told me George, uh the 993 00:51:18.440 --> 00:51:22.840 boss man and Hannah. If you've never had this cleaning, 994 00:51:23.039 --> 00:51:27.320 uh huh, they consider you a new customer for this cleaning. Right. 995 00:51:27.440 --> 00:51:28.559 That's absolutely correct. 996 00:51:28.639 --> 00:51:31.960 So instead of saying new customers, maybe I should say 997 00:51:32.320 --> 00:51:36.559 the extreme clean thirty nine bucks for anyone who's never 998 00:51:36.599 --> 00:51:37.519 had it done before. 999 00:51:37.719 --> 00:51:39.000 I like that. 1000 00:51:39.039 --> 00:51:40.559 That's really what it's about. 1001 00:51:40.760 --> 00:51:44.159 Well, and then you get experience every one of our departments. 1002 00:51:44.159 --> 00:51:46.840 We also have electric here at fix at twenty four 1003 00:51:46.840 --> 00:51:49.440 to seven. But yes, get that plumbing taken care of, 1004 00:51:49.440 --> 00:51:51.960 and while you have the technicians out there, get two 1005 00:51:52.000 --> 00:51:52.360 for one. 1006 00:51:52.679 --> 00:51:58.840 Yeah, now a Jimmy's up. And then we're going to 1007 00:51:58.920 --> 00:52:02.760 take some follow ups from Deputy Dock and then Dimitri 1008 00:52:03.000 --> 00:52:07.199 has some really interesting stuff going on that he's researched 1009 00:52:07.199 --> 00:52:12.039 for us. On the that the ugly place, I hate it, 1010 00:52:12.199 --> 00:52:15.519 the round place. Did you know there? It's a big 1011 00:52:15.599 --> 00:52:19.119 round building giant round building Club Valencia. Yeah, no, I've 1012 00:52:19.119 --> 00:52:22.360 never seen it. It's a big giant round building anyway, Jimmy, 1013 00:52:22.440 --> 00:52:23.519 what's going on with you? 1014 00:52:25.320 --> 00:52:29.199 Well, first of all, mega kudos to fix at twenty 1015 00:52:29.199 --> 00:52:31.679 four to seven. But really what I called about was 1016 00:52:31.679 --> 00:52:34.679 the floor. It sounds like to me depending on what 1017 00:52:34.760 --> 00:52:37.519 it's built over the top of. Yeah, because there's a 1018 00:52:37.559 --> 00:52:41.519 water either there's a water leak below or wherever that 1019 00:52:42.119 --> 00:52:44.320 If it's one spox, I thought it was the whole floor, 1020 00:52:44.440 --> 00:52:46.440 but from the sounds of it, it sounds like it's 1021 00:52:46.440 --> 00:52:49.079 a one spot. There has to be moisture drive and 1022 00:52:49.079 --> 00:52:52.320 when they did the when they did the underlay ement system, 1023 00:52:52.840 --> 00:52:55.320 they didn't either A they didn't seal it up or 1024 00:52:55.440 --> 00:52:58.480 B it wasn't enough to contend with the amount of 1025 00:52:58.480 --> 00:52:59.920 moisture she has going. 1026 00:53:00.119 --> 00:53:03.199 Uh, where do you think that moisture might be coming from? 1027 00:53:03.199 --> 00:53:04.880 If it's our first floor. 1028 00:53:05.440 --> 00:53:08.199 Well, I mean it depends. That's the first floor concrete 1029 00:53:08.360 --> 00:53:13.480 or is it it's OSB. That's okay to me, let's 1030 00:53:13.480 --> 00:53:19.280 ask if it's If it's OSB, then underneath, I highly 1031 00:53:19.360 --> 00:53:23.000 doubt that they have it covered and contained. So there's 1032 00:53:23.159 --> 00:53:26.559 water coming from underneath the OSB, which is probably dirt 1033 00:53:27.280 --> 00:53:29.280 or I mean unless she has a basement. 1034 00:53:30.440 --> 00:53:33.840 You know. But but when you say water, Jimmy, do 1035 00:53:33.920 --> 00:53:37.920 you mean moisture somehow from a pipe or something or what? 1036 00:53:38.480 --> 00:53:41.559 Yeah, from from a pipe, from a sewer, from a 1037 00:53:41.679 --> 00:53:44.920 from an outside, from an outside uh. 1038 00:53:44.679 --> 00:53:49.559 Drain Nancy, did Nancy? Did any Nancy did anyone ever? 1039 00:53:49.679 --> 00:53:49.880 Go? 1040 00:53:50.559 --> 00:53:54.239 Do you have a basement underneath the floor where it's buckling? Nancy? 1041 00:53:54.880 --> 00:53:56.800 Yeah, it's a garden level. 1042 00:53:58.880 --> 00:54:01.039 Well what does that mean? In other words, you can 1043 00:54:01.079 --> 00:54:05.719 go underneath that floor where it's buckling, right, Yeah, Yes, 1044 00:54:05.920 --> 00:54:10.039 it's a full basement. Yes, is it finished? 1045 00:54:10.199 --> 00:54:14.119 The basement half of it is underneath where this is. 1046 00:54:14.199 --> 00:54:15.760 It's finished, so. 1047 00:54:15.800 --> 00:54:18.000 You can't see if there's water coming in. 1048 00:54:20.639 --> 00:54:23.960 I don't think you're having we coming in. But I'm 1049 00:54:23.960 --> 00:54:26.920 not getting a oisture test. When they were here and 1050 00:54:26.960 --> 00:54:31.199 they couldn't find any moisture, a moisture. 1051 00:54:30.960 --> 00:54:32.920 How long did it take them to do the moisture test, 1052 00:54:32.960 --> 00:54:35.679 because the moisture test generally takes twenty four hours. 1053 00:54:37.039 --> 00:54:41.199 Oh, they just had some machines they were Yeah, that instrument, Jimmy, 1054 00:54:41.199 --> 00:54:43.119 They have instruments that can see moisture. 1055 00:54:44.920 --> 00:54:49.920 Well, I've been in the flooring business for over twenty years, 1056 00:54:48.559 --> 00:54:53.159 and a even moisture meters can't pick up resist. 1057 00:54:53.199 --> 00:54:55.679 Hey Jimmy, what what what kind of flooring do you do? 1058 00:54:57.360 --> 00:55:00.199 A posse sile LVT doesn't matter. 1059 00:55:01.800 --> 00:55:04.719 And and it does sound weird that the same spot 1060 00:55:04.760 --> 00:55:07.239 as buckling, doesn't it. 1061 00:55:07.639 --> 00:55:10.280 I would just imagine sol Jimmy, where are you located? 1062 00:55:10.559 --> 00:55:16.199 Where are you located? I'm in Brighton, I where are 1063 00:55:16.239 --> 00:55:16.800 you located? 1064 00:55:16.880 --> 00:55:26.199 Nancy cat Feild and kept on crap, God. 1065 00:55:26.039 --> 00:55:30.079 It's so far Jimmy, do you know anyone who inspects floors? 1066 00:55:32.320 --> 00:55:35.039 I can't think of an independent floor inspector. The only 1067 00:55:35.079 --> 00:55:37.360 person that I could think of, and it would probably 1068 00:55:37.480 --> 00:55:40.440 be super pricey, would be an engineer. An engineer would 1069 00:55:40.480 --> 00:55:42.960 be able to come in and actually look at it. 1070 00:55:43.000 --> 00:55:45.760 But I mean, it's it has to be something very simple, 1071 00:55:45.840 --> 00:55:48.760 especially if it's in one spot and the other thing 1072 00:55:48.880 --> 00:55:52.800 is too. Is that the floor installers, if they're having 1073 00:55:52.880 --> 00:55:57.239 moisture problems. There's sounds like to me that. I mean, 1074 00:55:57.280 --> 00:55:59.159 it sounds like this guy was nice, but he may 1075 00:55:59.199 --> 00:56:03.079 not know everything. You can get roll on moisture barriers 1076 00:56:03.599 --> 00:56:07.760 that won't allow anything to come through it. Sounds like 1077 00:56:07.800 --> 00:56:10.760 they may need to reassess what moisture barrier they're using. 1078 00:56:10.920 --> 00:56:12.079 Even if they're usually one to. 1079 00:56:12.199 --> 00:56:14.360 They didn't use anything, they just put it right. 1080 00:56:15.079 --> 00:56:17.679 There's your problem. 1081 00:56:18.039 --> 00:56:22.360 If they're not just one spot, it's the whole dining room. 1082 00:56:22.760 --> 00:56:26.679 So that's what I'm saying. So when those floors go together, 1083 00:56:27.360 --> 00:56:31.239 they're creating like almost like a sheet of plastic. So 1084 00:56:31.599 --> 00:56:34.880 if there's a if there's a decidual moisture from a flood, 1085 00:56:35.000 --> 00:56:37.639 or if there's residual moisture from there. Let's say there's 1086 00:56:37.639 --> 00:56:40.599 a pipe that's mounted to the ceiling that's worn through 1087 00:56:40.599 --> 00:56:43.119 the years and it has a pin drop leak and 1088 00:56:43.159 --> 00:56:46.440 it's soaking into that floor. If there's moisture at all, 1089 00:56:46.920 --> 00:56:49.480 that floor is going that moisture is going to be 1090 00:56:49.559 --> 00:56:52.280 pulled from the floor by the floorine. 1091 00:56:54.679 --> 00:56:57.039 I don't want leagues or anything like that. 1092 00:56:58.280 --> 00:56:59.840 Has to be moisture somewhere. 1093 00:57:00.079 --> 00:57:04.320 There has to be. I totally agree. 1094 00:57:06.039 --> 00:57:08.480 I've messed it up enough to know the difference, and 1095 00:57:08.519 --> 00:57:10.480 I know for a fact that they are supposed to 1096 00:57:10.519 --> 00:57:14.119 have some sort of a vapor barrier. I'm almost positive 1097 00:57:14.440 --> 00:57:16.880 that on ninety percent of the boxes and home deepot 1098 00:57:17.239 --> 00:57:18.440 it says it verbatim. 1099 00:57:19.079 --> 00:57:21.840 Do you know they put Nancy, did you watch them 1100 00:57:21.840 --> 00:57:22.679 put the floor down? 1101 00:57:23.599 --> 00:57:23.800 Yes? 1102 00:57:24.719 --> 00:57:26.920 Did they put it right over your bare floor? 1103 00:57:28.000 --> 00:57:30.400 Yes, there's a problem. 1104 00:57:30.599 --> 00:57:33.440 And also in the kitchen they put it over. They 1105 00:57:33.840 --> 00:57:36.039 ripped up the old pile and then they didn't even 1106 00:57:36.079 --> 00:57:39.800 scrape it, so it was all bumping coming apart, and 1107 00:57:40.119 --> 00:57:43.280 when they came back to redo it, they finally scraped 1108 00:57:43.320 --> 00:57:44.000 it all up. 1109 00:57:44.679 --> 00:57:47.079 But dah, you went over there, there. 1110 00:57:48.280 --> 00:57:52.159 Is your basement. Is it is your basement? Muggy like 1111 00:57:52.599 --> 00:57:53.800 when you go in your basement? 1112 00:57:54.079 --> 00:57:54.280 Yeah? 1113 00:57:54.360 --> 00:57:57.280 It does it feel Does it feel moist, Nancy? Does 1114 00:57:57.320 --> 00:57:58.440 it feel moist at all? 1115 00:58:00.440 --> 00:58:01.880 M Maybe I don't. 1116 00:58:02.840 --> 00:58:04.119 No house, it's a. 1117 00:58:05.599 --> 00:58:06.599 Nineteen eighty five. 1118 00:58:07.639 --> 00:58:11.480 Oh yeah, definitely. So here's the other thing that I'm 1119 00:58:11.480 --> 00:58:14.239 thinking is that it's just the residual moisture in the 1120 00:58:14.280 --> 00:58:19.800 air that's turning that plastic flooring into a suction cup, 1121 00:58:19.840 --> 00:58:22.719 and it suctions all that residual moisture out of the 1122 00:58:22.760 --> 00:58:26.960 basement underneath where her floor is, and that's what's happening. 1123 00:58:27.000 --> 00:58:29.079 So it's probably not a leaky pipe. It's probably the 1124 00:58:29.079 --> 00:58:33.280 fact that they're not using a vapor barrier for the flooring. 1125 00:58:33.360 --> 00:58:35.119 That's why they tell you to use a vapor barrier 1126 00:58:35.159 --> 00:58:36.760 because it it does that. 1127 00:58:37.599 --> 00:58:39.960 Jimmy, what's the name of your company. 1128 00:58:41.440 --> 00:58:44.039 I'm a I don't have a company. I work for 1129 00:58:44.039 --> 00:58:44.559 a company. 1130 00:58:45.000 --> 00:58:49.880 Oh okay, okay, cool. You're very helpful. I'd love I'd 1131 00:58:49.880 --> 00:58:52.480 love to get your number for future flooring stuff now 1132 00:58:52.519 --> 00:58:55.400 and then we love We call them angels on the 1133 00:58:55.440 --> 00:58:58.079 show where they can help us out with issues. Not 1134 00:58:58.079 --> 00:59:03.039 not with issues, but with comments. Kitschina, get Jimmy down 1135 00:59:03.079 --> 00:59:03.559 on our list. 1136 00:59:03.639 --> 00:59:03.840 Man. 1137 00:59:04.159 --> 00:59:05.960 He sounds like he knows what he's talking about. I 1138 00:59:05.960 --> 00:59:10.480 really appreciated, Jimmy. Excuse me, No, I am still alive. 1139 00:59:11.039 --> 00:59:13.400 We have more coming up on the Troubleshooter Show. Now listen, 1140 00:59:14.840 --> 00:59:16.920 somebody has a question about fixed at twenty four to seven, 1141 00:59:16.960 --> 00:59:22.079 about the extreme clean. Yes, they understand thirty nine bucks 1142 00:59:22.119 --> 00:59:24.880 for people that haven't had it done yet. They want 1143 00:59:24.920 --> 00:59:29.480 to know about a special for replacement because they think 1144 00:59:29.559 --> 00:59:32.079 they need to replace. We'll talk about that coming up. 1145 00:59:32.480 --> 00:59:35.920 Frank durand the real Estateman dot Com will do a 1146 00:59:35.920 --> 00:59:40.679 free market valuation for your home for the asking. All 1147 00:59:40.760 --> 00:59:43.800 you have to do is call him and he'll tell 1148 00:59:43.840 --> 00:59:45.920 you what it will sell for in this market based 1149 00:59:45.960 --> 00:59:48.559 on his thirty years of experience. Frank rand The real 1150 00:59:48.639 --> 00:59:51.400 Estate Man dot com three oh three nine two zero 1151 00:59:51.559 --> 01:00:01.119 sixteen twenty two. Go with a sure thing best rufer 1152 01:00:01.239 --> 01:00:04.159 Excel Roofing dot com. You don't pay a cent until 1153 01:00:04.159 --> 01:00:10.639 you're content. Time for an insurance check up free, no obligation. 1154 01:00:10.679 --> 01:00:14.519 In comparison, call Compass Insurance paying too much your coverage 1155 01:00:14.519 --> 01:00:17.159 at dozens of insurance companies find out now three oh 1156 01:00:17.239 --> 01:00:19.719 three seven seven to one. Help. You'll think you're his 1157 01:00:19.880 --> 01:00:22.480 only customer when you choose Frank Durand the real estate 1158 01:00:22.519 --> 01:00:25.800 Man dot com to list your home with Remax Alliance 1159 01:00:26.000 --> 01:00:30.039 three oh three nine two zero sixteen twenty two. Hi, 1160 01:00:30.159 --> 01:00:33.320 Tom Martino, your troubleshooter three oh three seven one three 1161 01:00:33.320 --> 01:00:36.400 talks seven one three eight two five five. All right, 1162 01:00:36.519 --> 01:00:39.079 Jimmy was a flooring expert that has some pretty good information. 1163 01:00:39.119 --> 01:00:41.360 If you're an expert on anything, call us. We love 1164 01:00:41.639 --> 01:00:43.719 to have experts on And you know how I know 1165 01:00:43.800 --> 01:00:46.480 someone's an expert if they know what they're talking about. 1166 01:00:46.559 --> 01:00:50.159 It's that easy. Three o three seven one three talk 1167 01:00:50.599 --> 01:00:56.119 seven one three eight two five five. So, Hannah, we 1168 01:00:56.159 --> 01:00:59.599 had a text somebody said they they know that they 1169 01:00:59.599 --> 01:01:02.719 need a placement, Yes, and so can they get. 1170 01:01:02.639 --> 01:01:05.400 A deal in the month of October, and especially for 1171 01:01:05.440 --> 01:01:07.920 Martina listeners. But for the month of October, we're doing 1172 01:01:07.960 --> 01:01:10.039 one thousand dollars off for a full replacement. 1173 01:01:10.079 --> 01:01:11.280 The reason is October's a. 1174 01:01:11.239 --> 01:01:13.639 Great time of furnace and air or just furnace. 1175 01:01:13.800 --> 01:01:16.639 That's complete furnace and air one thousand and one. It 1176 01:01:16.639 --> 01:01:19.440 would be five hundred. But here's the other deal. We 1177 01:01:19.519 --> 01:01:21.400 have an apples to apples policy. 1178 01:01:21.599 --> 01:01:24.559 So if he's shopping around, yes, and he finds a 1179 01:01:24.559 --> 01:01:27.000 different price, we're going to match that price. 1180 01:01:27.400 --> 01:01:29.000 And then you also have the infrastructure. 1181 01:01:29.000 --> 01:01:32.000 But behind that a team of that's huge that can 1182 01:01:32.000 --> 01:01:34.199 come out, can do the maintenance every single year. But 1183 01:01:34.280 --> 01:01:37.440 one thousand dollars off for full in October. And also 1184 01:01:37.480 --> 01:01:39.239 that apples to Apple. So haven't give him a call. 1185 01:01:39.119 --> 01:01:41.800 Okay, So one thousand dollars off guy. And also I 1186 01:01:41.800 --> 01:01:43.519 don't know if you're a guy or gal you texted me, 1187 01:01:43.960 --> 01:01:46.360 but anyone can text me. By the way, in my 1188 01:01:46.400 --> 01:01:49.559 private Google number seven four seven nine nine nine fifty 1189 01:01:49.599 --> 01:01:52.519 two eighty that does come to me directly onto my 1190 01:01:52.599 --> 01:01:54.920 cell phone when I'm not here. And it comes onto 1191 01:01:54.920 --> 01:01:58.960 my computer, and it truly is personal to me seven 1192 01:01:59.000 --> 01:02:02.400 four seven nine nine nine, And I do appreciate people 1193 01:02:02.480 --> 01:02:05.000 not abusing it. I mean, it's been great. Questions now, 1194 01:02:05.039 --> 01:02:08.000 somebody just texted me about that guy that has an 1195 01:02:08.039 --> 01:02:10.679 aunt and I think he was calling with a sibling. 1196 01:02:10.719 --> 01:02:13.519 You could hear him in the background, and he said, 1197 01:02:13.559 --> 01:02:16.079 what do we do about taking care of my aunt? 1198 01:02:16.679 --> 01:02:20.960 I didn't realize this, but this guy said on the 1199 01:02:21.000 --> 01:02:26.800 text lines or this person says, the Colorado Family Leave 1200 01:02:26.880 --> 01:02:33.440 Act includes paid time off to care for a family member. 1201 01:02:34.199 --> 01:02:37.400 But I'm wondering if that includes an aunt or an uncle. 1202 01:02:38.800 --> 01:02:43.440 I wonder. And also, you have to work for a 1203 01:02:43.519 --> 01:02:48.199 company that offers the Family Leave Act. And I don't 1204 01:02:48.239 --> 01:02:55.199 believe the Family Leave Act is incumbent upon all companies. 1205 01:02:55.280 --> 01:02:59.079 I think you have to have a certain number of employees. Dmitri, 1206 01:02:59.239 --> 01:03:04.320 could you look that up up the Colorado Family Leave Act. 1207 01:03:05.679 --> 01:03:09.280 I want to know the conditions for which an employer 1208 01:03:09.440 --> 01:03:14.199 is obligated, because I think it's not every employer. I'm 1209 01:03:14.239 --> 01:03:19.119 not sure though. And then also we have some follow 1210 01:03:19.159 --> 01:03:21.880 ups from Deputy Doc Doc what's going on? 1211 01:03:22.039 --> 01:03:28.199 Hey, remember John called about a problem with smart talk 1212 01:03:28.639 --> 01:03:34.480 and Walmart not getting his uh A subscription which was 1213 01:03:34.480 --> 01:03:36.639 supposed to be twenty dollars a month and they were 1214 01:03:36.719 --> 01:03:38.440 charging forty five dollars a month. 1215 01:03:38.920 --> 01:03:41.800 Yes, I remember that. He was so frustrated. 1216 01:03:41.960 --> 01:03:45.199 Right, Well, I made a couple of calls and they 1217 01:03:45.280 --> 01:03:47.679 was supposed to get back to him, but then sues 1218 01:03:48.159 --> 01:03:51.679 gave me the number of a guy named Brian who 1219 01:03:51.880 --> 01:03:54.960 apparently had some insight and. 1220 01:03:55.599 --> 01:03:58.239 Between what was the guy's name that called in Doc 1221 01:03:58.679 --> 01:04:02.440 John John Oka and keep going. 1222 01:04:02.800 --> 01:04:06.320 And so Brian made a phone call and I got 1223 01:04:06.360 --> 01:04:11.119 a text message from mister Murra, sorry John last night 1224 01:04:11.480 --> 01:04:14.800 that everything had been straightened out and he's now being 1225 01:04:14.880 --> 01:04:18.280 charged twenty dollars a month for the next twelve months. 1226 01:04:18.519 --> 01:04:23.239 So problem solved. Really, I see that it was an 1227 01:04:23.400 --> 01:04:27.079 unlimited data plan, right and the introduction was supposed to 1228 01:04:27.079 --> 01:04:29.239 be twenty bucks a month and he never got that. 1229 01:04:29.639 --> 01:04:32.320 Did we ever find out why that happened? This is 1230 01:04:32.400 --> 01:04:34.559 great news, but I don't think it was we ever. 1231 01:04:34.679 --> 01:04:36.039 It was just a mix up. 1232 01:04:37.480 --> 01:04:41.280 Somehow. But the point is it got fixed. I'm not 1233 01:04:41.320 --> 01:04:42.360 sure we ever asked how. 1234 01:04:42.599 --> 01:04:45.239 And it is it Walmart that did it? It was 1235 01:04:45.599 --> 01:04:49.519 straight Talk that did it? Okay, Okay, good, So we 1236 01:04:49.639 --> 01:04:52.880 got that taken care of straight talk took care of it. 1237 01:04:53.719 --> 01:04:57.000 And I'm gonna should we give ourselves a dinger? I 1238 01:04:57.000 --> 01:04:59.559 think it's a dinger, right, it's dinger worthy, I think 1239 01:04:59.639 --> 01:05:02.880 because I no, no, I'm I mean, was it us 1240 01:05:02.880 --> 01:05:05.239 that did it? Or it wasn't a coincidence? Was it? 1241 01:05:05.280 --> 01:05:05.840 Of course not? 1242 01:05:06.000 --> 01:05:08.559 Well Brian, who was a friend of Sue's, made a 1243 01:05:08.599 --> 01:05:12.199 call and he tied everything together. 1244 01:05:12.800 --> 01:05:16.800 God, so let's you Brian had some kudos. And the 1245 01:05:16.840 --> 01:05:18.440 other thing is I spoke. 1246 01:05:18.159 --> 01:05:22.760 To Anita who had called about a problem with Wells 1247 01:05:22.800 --> 01:05:23.519 Fargo bank. 1248 01:05:24.559 --> 01:05:29.000 Okay, hold on, Anita, Wells Fargo, let me look it up, 1249 01:05:29.079 --> 01:05:30.159 keep going, tell me about it. 1250 01:05:30.159 --> 01:05:36.440 So anyway, uh, I called her to find out what 1251 01:05:36.639 --> 01:05:39.039 was going on. And you know, she had given us 1252 01:05:40.000 --> 01:05:42.880 a rundown of what happened when she tried to get 1253 01:05:42.960 --> 01:05:44.480 something notarized. 1254 01:05:44.960 --> 01:05:48.679 Is this when her parents died? Yes, okay, her parents 1255 01:05:48.760 --> 01:05:53.079 died and she needed a power of attorney notarize with 1256 01:05:53.199 --> 01:05:58.880 her signature, correct and and and what happened was she 1257 01:05:59.199 --> 01:06:03.960 felt that the Wells Fargo branch office was discriminating against 1258 01:06:04.000 --> 01:06:06.880 her because of her last name and her color. She's dark, 1259 01:06:06.920 --> 01:06:09.519 she's East Indian. She said she has a Muslim not 1260 01:06:09.679 --> 01:06:13.239 well could be considered a Muslim name. And she said 1261 01:06:13.320 --> 01:06:15.679 she thought they were treating her like garbage and she 1262 01:06:15.719 --> 01:06:17.559 had to go to the main office. They did it 1263 01:06:17.599 --> 01:06:18.880 for her. What happened? 1264 01:06:18.920 --> 01:06:19.079 Oh? 1265 01:06:19.119 --> 01:06:21.280 So I called her to find out what was going on, 1266 01:06:21.760 --> 01:06:25.559 and I kept asking her a simple question, what in 1267 01:06:25.599 --> 01:06:31.159 the past thirty five years, what other episodes of discrimination 1268 01:06:31.760 --> 01:06:36.119 can you point to other than this one episode that 1269 01:06:36.239 --> 01:06:40.199 happened with the oversation. I asked her that same question 1270 01:06:40.719 --> 01:06:43.679 at least five times, and she kept telling me what 1271 01:06:43.840 --> 01:06:48.880 happened that with the current episode where she felt she 1272 01:06:48.960 --> 01:06:50.360 was discriminated against. 1273 01:06:50.280 --> 01:06:52.920 The first time in how many years? Thirty five years? 1274 01:06:53.440 --> 01:06:56.079 So did you talk her out of pursuing this? No, 1275 01:06:56.199 --> 01:06:56.760 I told her. 1276 01:06:56.800 --> 01:06:59.159 I said, you know, you can't answer my question, you're 1277 01:06:59.159 --> 01:06:59.679 an idiot. 1278 01:07:00.079 --> 01:07:03.039 So then she's what you don't call her an idiot. 1279 01:07:03.119 --> 01:07:05.719 She already felt discriminated against anyway, keep going. 1280 01:07:05.880 --> 01:07:09.400 So then she gives me this long email that she's 1281 01:07:09.440 --> 01:07:12.360 going to report me to the Tom Martino Show and 1282 01:07:12.400 --> 01:07:15.599 she's going to report me to the Denver branch of 1283 01:07:15.800 --> 01:07:21.920 NAACP because I am uh against her, because she's a woman. 1284 01:07:22.280 --> 01:07:23.320 So then I sent her back. 1285 01:07:23.400 --> 01:07:26.800 I said, look, I was at Obguin for forty years. 1286 01:07:27.079 --> 01:07:32.800 I had hundreds of patients who were of different ethnicities, 1287 01:07:32.840 --> 01:07:35.719 you know, Asian, black, whatever you want to say. I said, 1288 01:07:35.760 --> 01:07:38.039 I never had a problem. So you're blocking up the 1289 01:07:38.079 --> 01:07:40.239 wrong tree. And if you want to report me to 1290 01:07:40.280 --> 01:07:43.559 the NAACP, and go ahead, because you're an idiot. 1291 01:07:43.960 --> 01:07:45.960 And that was the end of it. Why do you 1292 01:07:46.000 --> 01:07:48.920 feel she you know, she did not sound she's a 1293 01:07:48.960 --> 01:07:52.079 retired PhD. Or for husbands and doctor. They didn't sound 1294 01:07:52.119 --> 01:07:55.800 like idiots to me. But I don't know why. But 1295 01:07:55.880 --> 01:07:58.159 you're right, doc, if she's been going to that bank 1296 01:07:58.199 --> 01:08:01.519 for thirty years or what how however many years and 1297 01:08:01.519 --> 01:08:04.679 and this is the first incident that is kind of weird, right, 1298 01:08:05.159 --> 01:08:07.360 And I agree with you, and I gotta take this break. 1299 01:08:07.440 --> 01:08:10.679 I'm Tom Martino. Uh, Doc, I'm gonna report you as well. 1300 01:08:10.719 --> 01:08:18.199 By the way, we got more coming up. Go with 1301 01:08:18.279 --> 01:08:21.840 a sure thing Denver's Best roofer Excel Roofing dot com. 1302 01:08:21.880 --> 01:08:23.920 You don't pay a cent until you're content. 1303 01:08:27.279 --> 01:08:30.479 Time for an insurance check up, free no obligation comparison 1304 01:08:30.600 --> 01:08:34.159 call Compass insurance paying too much your coverage at dozens 1305 01:08:34.159 --> 01:08:36.920 of insurance companies. Find out now three oh three seven 1306 01:08:37.000 --> 01:08:39.840 seven to one help You'll think you're his only customer 1307 01:08:39.840 --> 01:08:42.119 when you choose Frank durand the real estate man dot 1308 01:08:42.119 --> 01:08:45.479 Com to list your home with Remax Alliance three oh 1309 01:08:45.479 --> 01:08:47.439 three nine two zero sixteen twenty two. 1310 01:08:52.960 --> 01:09:01.600 Ripped you need so you don't have come running Just 1311 01:09:01.680 --> 01:09:02.920 as fast as we can. 1312 01:09:04.199 --> 01:09:10.399 Shoot is gonna help come Man six is the Troubleshooter Show. 1313 01:09:10.479 --> 01:09:14.960 Now, Tom Martino, Hey, Tom Martino here, Welcome to the show. 1314 01:09:15.079 --> 01:09:18.520 Three O three seven one three talk seven one three 1315 01:09:18.720 --> 01:09:22.920 eight two five five. So we got a studio full. 1316 01:09:23.000 --> 01:09:25.039 Welcome to the show. We are here to help you. 1317 01:09:25.199 --> 01:09:29.079 And we have Deputy Doc back at the UH at 1318 01:09:29.119 --> 01:09:34.399 the Mothership, and Mark is off to tackle the logistics 1319 01:09:34.439 --> 01:09:38.600 for his trip tomorrow to the UH Gay Lord where 1320 01:09:38.640 --> 01:09:41.359 the Trump rally will be. Mark and Sues will be 1321 01:09:41.439 --> 01:09:45.600 there and they should be streaming live to us here, 1322 01:09:47.119 --> 01:09:51.800 and then probably if the timing is not totally right, 1323 01:09:51.840 --> 01:09:56.359 he's gonna stream probably separately on this channel as well, 1324 01:09:56.439 --> 01:09:59.119 so be ready for that. I think it's going to 1325 01:09:59.159 --> 01:10:06.439 be very cool. And I'm just shocked, truly that Trump 1326 01:10:07.479 --> 01:10:10.640 is doing your rally here because there's almost no prayer 1327 01:10:11.039 --> 01:10:15.079 that this state will ever vote. I mean really, In fact, 1328 01:10:15.359 --> 01:10:18.680 if many, many, many, many, many many people vote for him, 1329 01:10:19.079 --> 01:10:21.479 it still won't turn the tide. You know how it works. 1330 01:10:21.479 --> 01:10:25.399 The winner takes all. We don't have a proportional ballot here, 1331 01:10:27.399 --> 01:10:31.760 so that's weird that he's even bothering. It's a lot 1332 01:10:31.800 --> 01:10:34.640 of time, energy, and money, so I don't understand the reasoning. 1333 01:10:34.680 --> 01:10:38.399 But anyway, welcome to the show. Three oho three seven 1334 01:10:38.479 --> 01:10:41.359 one three talk seven one three eight two five five, 1335 01:10:42.159 --> 01:10:46.359 and I want to talk about I got to fix 1336 01:10:46.399 --> 01:10:48.680 it with me here fix it twenty four to seven. 1337 01:10:48.840 --> 01:10:51.600 And they're giving one thousand dollars off replacements because someone 1338 01:10:51.680 --> 01:10:53.880 called in and said that I might need a replacement. 1339 01:10:54.119 --> 01:10:56.520 Will they give me a break? She says, yeah. In fact, 1340 01:10:56.560 --> 01:10:59.720 we'll do one thousand dollars off a complete system replacement 1341 01:10:59.760 --> 01:11:04.880 and will match any system apples for apples if you 1342 01:11:05.039 --> 01:11:08.560 if you can find something cheaper, we'll match it. And 1343 01:11:09.159 --> 01:11:12.720 that is through the end of October. They always do 1344 01:11:12.800 --> 01:11:16.239 their apples to apples though, always, so they'll never be 1345 01:11:16.359 --> 01:11:21.279 undersold on the same equipment, same stuff. So and then 1346 01:11:21.319 --> 01:11:24.199 they're doing the extreme clean for thirty nine bucks, fixmihome 1347 01:11:24.279 --> 01:11:29.760 dot com and then hit book Now. So Deputy Dimitri's 1348 01:11:29.800 --> 01:11:32.760 also in the shot here for those streaming, and I 1349 01:11:32.800 --> 01:11:36.079 asked you to do a couple things first. The Family 1350 01:11:36.199 --> 01:11:40.439 Leave Act are the metal. It's not exactly the family 1351 01:11:40.560 --> 01:11:43.680 I think it's the it's the Colorado. The Family Leave 1352 01:11:43.720 --> 01:11:47.119 Act is is a federal This is Colorado Family Leave Act. 1353 01:11:47.399 --> 01:11:51.840 It's actually called Colorado Family and Medical Leave Insurance Program 1354 01:11:52.720 --> 01:11:56.039 abbreviated as FA m l I. And I'm on the 1355 01:11:56.079 --> 01:11:59.520 State of Colorado website and it looks like every Colorado 1356 01:11:59.560 --> 01:12:03.000 employer has obligations under this. 1357 01:12:02.920 --> 01:12:06.399 Act, even one or two employees. That's what it looks like. 1358 01:12:06.479 --> 01:12:10.279 It says every card employer is required to notify their 1359 01:12:10.319 --> 01:12:12.279 employees of the Family Act. 1360 01:12:12.560 --> 01:12:15.600 And so if someone because the reason this came up, 1361 01:12:15.960 --> 01:12:21.199 someone had an aunt in a nursing home that was 1362 01:12:21.239 --> 01:12:24.399 being sent home because her Medicare won't pay for it 1363 01:12:25.159 --> 01:12:29.479 and she needs help and they're waiting for Medicaid to 1364 01:12:29.520 --> 01:12:33.920 go through, and until that happens, I'm wondering if ANTS 1365 01:12:34.000 --> 01:12:38.119 qualifies family. I don't know, is it immediate family? So 1366 01:12:38.199 --> 01:12:41.399 in other words, somebody texted me and I appreciate the 1367 01:12:41.439 --> 01:12:45.079 text texture. You guys should leave your names when you 1368 01:12:45.159 --> 01:12:49.560 text anyway, the Colorado Family Leave Act. He says, we'll 1369 01:12:49.600 --> 01:12:52.000 pay this guy to sit home and take care of her. 1370 01:12:52.600 --> 01:12:55.399 And it's paid, so he's not giving up any work. 1371 01:12:55.600 --> 01:12:58.880 Yeah, it says here that care for a family member's 1372 01:12:59.000 --> 01:13:04.479 serious health condects, but it doesn't say how far your 1373 01:13:05.279 --> 01:13:07.560 uh your family members actually extend. 1374 01:13:07.960 --> 01:13:10.920 Yeah, that's you can't find that on the site. 1375 01:13:11.439 --> 01:13:13.680 Not Yeah, I mean it's a pretty big site that 1376 01:13:13.800 --> 01:13:14.920 the state of Calorida runs. 1377 01:13:14.920 --> 01:13:17.800 So okay, so see if we can find that. Now. 1378 01:13:18.760 --> 01:13:22.439 We also had some calls. By the way, you can 1379 01:13:22.479 --> 01:13:25.239 give us a call at any time. Three oh three 1380 01:13:25.279 --> 01:13:28.560 seven one three talk three oh three seven one three 1381 01:13:28.800 --> 01:13:32.479 eight two five five or three oh three Martino. You 1382 01:13:32.479 --> 01:13:35.039 can call that at any time and get through and 1383 01:13:35.239 --> 01:13:36.920 if you leave a message, we will get back to 1384 01:13:36.920 --> 01:13:40.640 you three oh three six two seven eight four six six. 1385 01:13:41.800 --> 01:13:47.960 So we were talking about this condo development that really, 1386 01:13:48.039 --> 01:13:51.600 I mean, I swear to you. Clubs Valencia, there are 1387 01:13:52.000 --> 01:13:58.439 so many people screwed there. Clubs Valencia had about one 1388 01:13:58.520 --> 01:14:01.279 hundred and sixty four units of their three twenty nine 1389 01:14:01.359 --> 01:14:08.680 inaccessible due to fires, asbestos and contamination and the insurance 1390 01:14:08.720 --> 01:14:12.640 company refused to pay. The ha is suing the insurance company. 1391 01:14:12.680 --> 01:14:16.479 They got an attorney involved in some a public adjuster involved. 1392 01:14:16.520 --> 01:14:19.279 I was told, but it's a mess. 1393 01:14:19.840 --> 01:14:20.000 Now. 1394 01:14:20.039 --> 01:14:22.960 These people have mortgages on these condos and everything, and 1395 01:14:23.000 --> 01:14:24.640 they can't get to them, and they can't use them. 1396 01:14:24.680 --> 01:14:27.840 They can't sell them, they can't rent them. They're inaccessible. 1397 01:14:28.439 --> 01:14:30.439 And I asked you to look into it because we've 1398 01:14:30.439 --> 01:14:33.359 been getting so many complaints about this. What have you 1399 01:14:33.399 --> 01:14:33.840 found out? 1400 01:14:34.520 --> 01:14:37.560 Well, Tom, I started by calling the attorneys for the 1401 01:14:37.600 --> 01:14:40.880 association and they declined to comment on it. So yesterday 1402 01:14:41.439 --> 01:14:44.279 I used my pissor account to access this case at 1403 01:14:44.319 --> 01:14:47.520 the lawsuit at the loss of itself, and what I 1404 01:14:47.520 --> 01:14:51.439 found was pretty interesting. It was actually initiated in April 1405 01:14:51.479 --> 01:14:53.399 twenty third by their insurance company. 1406 01:14:54.079 --> 01:14:57.640 Wait wait, the insurance company sue the association. 1407 01:14:58.039 --> 01:15:01.000 Yeah, well this is the The title of the complaint 1408 01:15:01.119 --> 01:15:05.399 is Plaintiffs Complaint for Declaratory Judgment, in which they cite 1409 01:15:05.880 --> 01:15:09.159 two reasons that they should not should be relieved of 1410 01:15:09.199 --> 01:15:13.319 the responsibility of paying for the fire damages and very okay. 1411 01:15:13.119 --> 01:15:16.199 So they were looking for a declaratory yeah okay. 1412 01:15:15.960 --> 01:15:18.920 And this blew and this developed into a giant case 1413 01:15:19.000 --> 01:15:19.359 I saw. 1414 01:15:19.399 --> 01:15:21.640 So why do they feel like they should not be 1415 01:15:21.760 --> 01:15:23.680 responsible for paying for the damages? 1416 01:15:23.800 --> 01:15:27.199 Well, according to their initial complaint, it's pretty simple. They 1417 01:15:27.239 --> 01:15:31.199 cite two reasons. One is neither. So, as you know, 1418 01:15:31.239 --> 01:15:34.239 there were two separate fires a few months apart, and 1419 01:15:34.359 --> 01:15:39.319 neither of the units where the fires originated. The insurance 1420 01:15:39.319 --> 01:15:43.520 company ledges that neither of them had hard wired smoke detectors, 1421 01:15:44.079 --> 01:15:48.119 which apparently is a requirement under this insurance policy. And 1422 01:15:48.159 --> 01:15:51.359 then there's a second reason they denied. They deny their 1423 01:15:51.399 --> 01:15:54.000 claim for one of the fires, which is the unit 1424 01:15:54.079 --> 01:15:59.680 where the fire originated. The representatives of that unit owner 1425 01:16:00.239 --> 01:16:04.159 limited the insurance company's fire investigator's presence to only twenty 1426 01:16:04.199 --> 01:16:07.279 minutes and then ordered them out. So the insurance company 1427 01:16:07.359 --> 01:16:14.279 claims that they were unable to conduct a proper investigation 1428 01:16:14.760 --> 01:16:19.279 and therefore the insured violated their duty to cooperate in 1429 01:16:19.399 --> 01:16:21.960 post loss inspections and assessments. 1430 01:16:22.119 --> 01:16:24.840 Wow, so those are the two reasons. Why is it 1431 01:16:24.880 --> 01:16:28.439 taking so long? Oh, you should see this case. There 1432 01:16:28.479 --> 01:16:30.479 have been over one hundred and forty motions. 1433 01:16:30.840 --> 01:16:36.560 Oh everything answers motions. There have been over one hundred 1434 01:16:36.560 --> 01:16:39.760 and thirty filings in the case so far as recently 1435 01:16:39.800 --> 01:16:42.319 as a couple of weeks ago, and some of these 1436 01:16:42.359 --> 01:16:45.520 filings have attachments. There are one hundred or more pages, 1437 01:16:46.560 --> 01:16:49.520 so you know, one of the questions is where are 1438 01:16:49.560 --> 01:16:53.399 these people's hoa's dues going? Well, this looks like an 1439 01:16:53.439 --> 01:16:55.359 extremely expensive federal case. 1440 01:16:56.319 --> 01:17:00.880 Okay, So as far as the individual homeowners are there, 1441 01:17:01.000 --> 01:17:03.800 individual I don't know if you can find this out. 1442 01:17:03.840 --> 01:17:05.359 But I asked a few of them, and a few 1443 01:17:05.359 --> 01:17:10.079 of them said, no, they're individual fire policies, okay, or 1444 01:17:10.159 --> 01:17:13.359 not fire, but insurance policies. When you own a condo, 1445 01:17:13.800 --> 01:17:16.880 you have limited insurance, but you do have insurance. You 1446 01:17:16.920 --> 01:17:20.800 have insurance for liability obviously if you cause damages. You 1447 01:17:20.840 --> 01:17:24.720 also have liability for your personal property and for temporary 1448 01:17:24.800 --> 01:17:29.960 living expenses. Right, do you know if their personal insurance 1449 01:17:30.039 --> 01:17:32.439 policies are covering the people who live there? Do you know? 1450 01:17:32.800 --> 01:17:32.960 No? 1451 01:17:33.039 --> 01:17:35.840 I didn't research that question. That's one thing I'd like 1452 01:17:35.880 --> 01:17:39.319 to know if you live there, and I know that 1453 01:17:39.439 --> 01:17:42.520 the one I called said no, she wasn't getting any coverage. 1454 01:17:42.920 --> 01:17:45.520 One of the ones who called in here said she 1455 01:17:45.680 --> 01:17:49.760 wasn't getting any coverage. And I'd like to know if 1456 01:17:49.800 --> 01:17:55.439 anybody associated with Club Valencia is getting paid. Now Vanessa 1457 01:17:55.560 --> 01:17:58.720 has a call, I'm going to take it right after this. 1458 01:17:58.840 --> 01:18:02.319 I'm Tom Martino. By the way, yesterday I promoted something 1459 01:18:02.359 --> 01:18:05.279 that I did not finish and I got a few 1460 01:18:05.720 --> 01:18:08.000 texts about it. I said I was going to talk 1461 01:18:08.039 --> 01:18:12.079 about my time in Florida with and it was her. 1462 01:18:12.159 --> 01:18:14.600 It wasn't Hurricane Daniel at the time, I said it wrong. 1463 01:18:14.680 --> 01:18:18.840 It was Hurricane David that I covered Hurricane David. It 1464 01:18:18.960 --> 01:18:23.760 was a massive, massive hurricane and how I ended up 1465 01:18:24.119 --> 01:18:27.239 in jail. All of that coming up on the Troubleshooter Show. 1466 01:18:33.239 --> 01:18:36.479 Go with a Sure Thing Denver's Best rufer excel Roofing 1467 01:18:36.600 --> 01:18:39.239 dot com. You don't pay a cent until you're content. 1468 01:18:42.640 --> 01:18:45.800 Time for an insurance checkup free, no obligation. In comparison, 1469 01:18:45.920 --> 01:18:49.479 call Compass Insurance paying too much your coverage at dozens 1470 01:18:49.520 --> 01:18:52.239 of insurance companies find out now three O three seven 1471 01:18:52.359 --> 01:18:55.159 seven to one help. You'll think you're his only customer 1472 01:18:55.199 --> 01:18:57.439 when you choose Frank durand the real estate Man dot 1473 01:18:57.479 --> 01:19:00.800 com to list your home with Remax aligned three all 1474 01:19:00.840 --> 01:19:06.800 three nine two zero sixteen twenty two. Hi Tom Martino, 1475 01:19:06.960 --> 01:19:10.239 you're a troubleshooter three all three seven one three talk 1476 01:19:10.359 --> 01:19:13.760 seven one three eight two five five Vanessa, what's going on? 1477 01:19:13.920 --> 01:19:16.520 What's happening with your mobile home? Hello Vanessa? 1478 01:19:18.399 --> 01:19:23.000 So I am having a lot of issues with my U, 1479 01:19:23.840 --> 01:19:26.960 my landlord, and the property manager specifically. 1480 01:19:27.399 --> 01:19:28.920 Okay, is this a mobile home? 1481 01:19:30.119 --> 01:19:30.439 Yes? 1482 01:19:31.079 --> 01:19:36.720 And so you're renting the mobile home? No, I own it, Okay, God. 1483 01:19:36.520 --> 01:19:42.199 I'm renting the lot space got it? So I purchased 1484 01:19:42.239 --> 01:19:45.960 it with I'm originally from Massachusetts and I moved to 1485 01:19:46.000 --> 01:19:48.520 Colorado with the man that I was dating for seven 1486 01:19:48.600 --> 01:19:53.359 years in March of twenty nineteen. So we purchased the 1487 01:19:53.399 --> 01:19:57.119 mobile homes for five thousand dollars. We each paid twenty 1488 01:19:57.159 --> 01:19:59.439 five hundred cash. 1489 01:19:59.560 --> 01:20:01.319 And this was what year did you buy it? 1490 01:20:02.560 --> 01:20:05.000 August of twenty twenty Okay. 1491 01:20:04.560 --> 01:20:07.560 That's actually when you bought it. Okay. So what happened? 1492 01:20:09.119 --> 01:20:12.840 So then he I wasn't on his lease. He ended 1493 01:20:12.920 --> 01:20:20.800 up getting a lease with the park, and then in 1494 01:20:20.840 --> 01:20:26.319 April of twenty twenty one, we got a domestic violence 1495 01:20:26.399 --> 01:20:31.520 There was a situation where he unlawfully discharged a firearm 1496 01:20:31.560 --> 01:20:36.640 in the house, and so he defaulted his lease and 1497 01:20:36.760 --> 01:20:40.680 terminated it. Because you know by law, you're not allowed. 1498 01:20:40.359 --> 01:20:40.720 To do that. 1499 01:20:41.119 --> 01:20:43.680 So hold on, did they want to kick both of 1500 01:20:43.720 --> 01:20:44.760 you out or just him? 1501 01:20:46.000 --> 01:20:49.439 Well, so it was just him. So I contacted the 1502 01:20:49.479 --> 01:20:53.279 property manager. I paid her three hundred and fifty dollars. 1503 01:20:53.760 --> 01:20:57.439 Even though he defaulted his lease, I still had to 1504 01:20:57.479 --> 01:21:00.319 pay her three hundred and fifty dollars to remove his 1505 01:21:00.520 --> 01:21:03.079 name from the lease. And that's mine to it. 1506 01:21:03.359 --> 01:21:08.359 That's right, I understand that. Okay, Now what did you 1507 01:21:08.399 --> 01:21:11.199 do about I want to ask a side question here 1508 01:21:11.399 --> 01:21:14.039 just for you. What did you do about the ownership? 1509 01:21:14.039 --> 01:21:15.279 Were you both on the title? 1510 01:21:16.720 --> 01:21:17.119 Correct? 1511 01:21:17.239 --> 01:21:17.439 Yep? 1512 01:21:17.800 --> 01:21:21.720 We just left it as that, okay, keep going yep. 1513 01:21:21.880 --> 01:21:26.920 So a month later, without my knowledge, without my permission, 1514 01:21:27.039 --> 01:21:30.359 you know, she made up a whole new lease and 1515 01:21:30.479 --> 01:21:35.159 added him back to the lease, and she increased my rent. 1516 01:21:35.319 --> 01:21:37.720 And she never sent me a copy of this lease. 1517 01:21:38.800 --> 01:21:41.079 So, but the least did you sign it? 1518 01:21:42.279 --> 01:21:45.239 I signed my lease that said that we were going 1519 01:21:45.279 --> 01:21:47.319 to remove him and add me. 1520 01:21:48.079 --> 01:21:52.039 Okay, and on that lease knowledge to the least, not 1521 01:21:52.079 --> 01:21:52.680 the home. 1522 01:21:54.000 --> 01:21:56.079 Right the lease for the lot. 1523 01:21:56.319 --> 01:22:00.079 Yeah, right now, you signed okay, okay, I get it. 1524 01:22:00.119 --> 01:22:03.439 But when you signed this new lease, did it have 1525 01:22:03.520 --> 01:22:05.600 anything about price? Escalations in it. 1526 01:22:07.560 --> 01:22:09.359 I don't know what that means. 1527 01:22:11.079 --> 01:22:13.439 Okay, I'm happy, I mean it. 1528 01:22:13.560 --> 01:22:14.199 Copy of it? 1529 01:22:14.840 --> 01:22:17.439 Okay, you will in a second, so tell me what 1530 01:22:17.439 --> 01:22:20.479 the problem is. Then you signed a new lease for 1531 01:22:20.600 --> 01:22:26.279 the lot, correct, Okay? So what happened then? 1532 01:22:27.640 --> 01:22:31.359 So then she made up a whole new lease, adding 1533 01:22:31.479 --> 01:22:33.800 him back, adding Ryan back to it. 1534 01:22:34.079 --> 01:22:36.239 When did she do that? You signed a new one? 1535 01:22:36.600 --> 01:22:39.479 You signed a new one in twenty twenty one. When 1536 01:22:39.520 --> 01:22:43.079 did she y? When did she just arbitrarily made a 1537 01:22:43.119 --> 01:22:43.520 new one? 1538 01:22:44.520 --> 01:22:47.279 Yes, in June of twenty twenty one, I signed May 1539 01:22:47.760 --> 01:22:48.119 twenty one. 1540 01:22:48.439 --> 01:22:51.479 Wait, wait, did she like throw out your the one 1541 01:22:51.520 --> 01:22:52.079 you signed? 1542 01:22:53.239 --> 01:22:56.000 I have no idea what she did with the one 1543 01:22:56.000 --> 01:22:59.239 that I signed. But the one that she used to 1544 01:22:59.319 --> 01:23:03.920 evict me was Ryan's lease, not even my lease and his. 1545 01:23:04.119 --> 01:23:06.199 But do you have a copy of the one that 1546 01:23:06.279 --> 01:23:06.920 you signed? 1547 01:23:08.640 --> 01:23:08.880 Yeah? 1548 01:23:09.079 --> 01:23:11.000 Well I gave it to the court. 1549 01:23:11.399 --> 01:23:13.800 Okay, But you do have it, so you do have 1550 01:23:14.079 --> 01:23:18.720 proof that you were the leaseholder? And how did she 1551 01:23:18.960 --> 01:23:21.960 evict you on the she made a brand new lease? 1552 01:23:22.039 --> 01:23:23.000 Did he sign it? 1553 01:23:24.159 --> 01:23:24.399 No? 1554 01:23:24.960 --> 01:23:25.920 Did you sign it? 1555 01:23:26.079 --> 01:23:26.520 Sign it? 1556 01:23:27.359 --> 01:23:27.640 No? 1557 01:23:27.640 --> 01:23:29.560 No, she's the only person who signed it. 1558 01:23:29.840 --> 01:23:32.840 Well, then they can't she can't enforce that lease. Did 1559 01:23:33.239 --> 01:23:34.640 did she kick you out? 1560 01:23:36.000 --> 01:23:38.359 Yeah, well she kicked me out, and I'm the domestic 1561 01:23:38.399 --> 01:23:43.319 violence victim. She vied me with the six thousand dollars 1562 01:23:43.359 --> 01:23:46.880 that he racked up before I was even on the lease, 1563 01:23:46.920 --> 01:23:47.680 and I had. 1564 01:23:47.520 --> 01:23:48.079 To pay that. 1565 01:23:48.600 --> 01:23:53.560 Wait a minute, Wait a minute, hold on, Hold on. Okay, Vanessa, listen, 1566 01:23:54.560 --> 01:23:59.600 when you said he did the domestic violence and he left. 1567 01:24:00.359 --> 01:24:04.319 At the time he left, was there rent owed on 1568 01:24:04.359 --> 01:24:04.880 the lot? 1569 01:24:05.840 --> 01:24:08.039 Yes, there was almost six thousand dollars. 1570 01:24:08.039 --> 01:24:12.159 Oh okay, that's what's happening. That's what's happening. Did she 1571 01:24:12.319 --> 01:24:16.640 ever tell you when you signed that lease that you had. 1572 01:24:16.479 --> 01:24:17.199 To make up. 1573 01:24:18.960 --> 01:24:20.640 Nope, I have not any emails. 1574 01:24:20.960 --> 01:24:22.840 It's not in your new lease that you have to 1575 01:24:22.880 --> 01:24:25.640 make up that deficit. She was going to kiss it goodbye. 1576 01:24:27.079 --> 01:24:31.159 Well, she she hid that from me. So the day 1577 01:24:31.159 --> 01:24:33.119 that I signed them Wait, wait. 1578 01:24:32.920 --> 01:24:34.920 What does that mean? What did you hold on? What 1579 01:24:35.039 --> 01:24:36.279 did she hide. 1580 01:24:35.960 --> 01:24:38.920 From you the six thousand dollars debt? 1581 01:24:39.800 --> 01:24:41.920 And then then the day you signed it you were 1582 01:24:41.920 --> 01:24:43.880 saying something else. Go ahead, yep. 1583 01:24:44.079 --> 01:24:47.239 So the day that I signed the lease, she added 1584 01:24:47.359 --> 01:24:51.159 to the to the invoice a two hundred and seventeen 1585 01:24:51.239 --> 01:24:54.760 dollars late feet for the rent. But she never told 1586 01:24:54.760 --> 01:24:57.359 me that I owed rent or that rent was owed 1587 01:24:57.520 --> 01:25:02.239 on the on the lot. So then she went and 1588 01:25:02.319 --> 01:25:02.960 evicted me. 1589 01:25:04.600 --> 01:25:07.960 Did she evict you because of the six thousand dollars 1590 01:25:08.000 --> 01:25:08.840 that had racked up? 1591 01:25:08.920 --> 01:25:09.279 Yes? 1592 01:25:10.079 --> 01:25:16.399 Yes, okay. But see this is what I don't understand. 1593 01:25:16.920 --> 01:25:19.600 You were never on that lease for the sixth grand, 1594 01:25:20.640 --> 01:25:24.319 exactly in the new lease. Hold on, I'm taking you 1595 01:25:24.359 --> 01:25:29.479 at your word. The new lease never ever added that 1596 01:25:29.600 --> 01:25:34.279 sixth grand to your new lease. Correct, there's nothing on 1597 01:25:34.319 --> 01:25:36.960 that new lease at all that says you owe six grand. 1598 01:25:37.199 --> 01:25:38.960 Is he's still on the title of the home? 1599 01:25:40.039 --> 01:25:40.640 Yes, I am. 1600 01:25:40.960 --> 01:25:42.000 Is he still on it? 1601 01:25:43.039 --> 01:25:43.560 Yes he is? 1602 01:25:43.680 --> 01:25:43.920 Okay. 1603 01:25:43.960 --> 01:25:46.199 Can the argument then be made that he's still on 1604 01:25:46.279 --> 01:25:48.960 the home, that he can be added to that least 1605 01:25:48.960 --> 01:25:50.560 there tom. 1606 01:25:50.479 --> 01:25:54.600 Not automatically, but it can be argued. It can be argued, 1607 01:25:56.279 --> 01:26:01.399 it can be argued that there six thousand dollars old. 1608 01:26:01.920 --> 01:26:05.680 Whether or not they can go after her, I think 1609 01:26:05.760 --> 01:26:09.119 they can. Probably. Did they attempt to do any kind 1610 01:26:09.159 --> 01:26:10.640 of a lean on your trailer? 1611 01:26:13.479 --> 01:26:14.680 I believe so. 1612 01:26:16.479 --> 01:26:19.439 See, I do think they could take I do think 1613 01:26:19.560 --> 01:26:22.439 they can take that mobile home his half. 1614 01:26:24.119 --> 01:26:28.680 Vanessa, what I skipped over the fact that the lease 1615 01:26:28.840 --> 01:26:29.439 was in court. 1616 01:26:29.800 --> 01:26:33.279 What's going on with where? And how is it? Yeah? Yeah, 1617 01:26:33.479 --> 01:26:36.319 well you're being sued. You're being sued for eviction. Is 1618 01:26:36.359 --> 01:26:36.800 that right? 1619 01:26:38.319 --> 01:26:38.560 Right? 1620 01:26:38.800 --> 01:26:44.640 But so that that all happened in twenty twenty one. 1621 01:26:45.239 --> 01:26:47.359 Wait a minute, Wait a minute, why are we wait? 1622 01:26:47.359 --> 01:26:50.479 Hold on to say did you actually move out? Yes? 1623 01:26:50.600 --> 01:26:51.920 Or no? 1624 01:26:52.399 --> 01:26:52.640 Well? 1625 01:26:52.720 --> 01:26:56.520 I was locked out April seventeenth of this year. Wait 1626 01:26:56.520 --> 01:26:57.479 a minute, I've gone through this. 1627 01:26:57.960 --> 01:27:01.760 Hold hold on, Vanessa, you're wait, you're skipping way too much. 1628 01:27:01.800 --> 01:27:04.960 Please help me out. In April of twenty twenty one, 1629 01:27:05.359 --> 01:27:08.800 Just no, it's okay. In April of twenty twenty one, 1630 01:27:08.920 --> 01:27:12.039 he defaulted on the lot lease and moved out due 1631 01:27:12.039 --> 01:27:16.800 to domestic violence. You signed new lot lease in April 1632 01:27:16.840 --> 01:27:18.520 of twenty twenty one, right May? 1633 01:27:19.159 --> 01:27:20.560 In May twenty one? 1634 01:27:20.680 --> 01:27:26.520 Okay, now hold on. Then she then she did what? 1635 01:27:26.920 --> 01:27:28.439 In June? 1636 01:27:28.920 --> 01:27:32.680 She made a new lease adding him back to it 1637 01:27:32.920 --> 01:27:36.039 as a tenant. But there was a no hold. 1638 01:27:35.800 --> 01:27:39.720 On I When did she evict you in what month? 1639 01:27:40.920 --> 01:27:41.640 In August? 1640 01:27:42.279 --> 01:27:47.159 In August she evicted twenty twenty one. Okay, were you paying? 1641 01:27:47.840 --> 01:27:50.039 Let me ask you this. You signed the new lease 1642 01:27:50.079 --> 01:27:54.119 in May. Did you pay for May, June, July? 1643 01:27:56.680 --> 01:28:00.880 I received help from neighbor to neighbor. They paid from 1644 01:28:01.359 --> 01:28:08.520 December of twenty twenty to November of twenty twenty one, 1645 01:28:09.279 --> 01:28:10.279 and you were in. 1646 01:28:10.319 --> 01:28:12.920 You were not You were not behind at the time 1647 01:28:13.039 --> 01:28:17.680 she started the eviction. You were not behind. 1648 01:28:19.079 --> 01:28:23.640 So Ryan technically was behind, I understand from his old lease, 1649 01:28:23.960 --> 01:28:25.640 but you from the time. 1650 01:28:26.079 --> 01:28:28.680 I just need a straight answer from the time you 1651 01:28:28.800 --> 01:28:32.520 took over the lease. You never defaulted one month on 1652 01:28:32.600 --> 01:28:34.640 that lead, not one. 1653 01:28:35.000 --> 01:28:37.920 So I contacted her in August and I said, I'm 1654 01:28:37.960 --> 01:28:40.840 a little concerned. I haven't received an invoice or a 1655 01:28:40.920 --> 01:28:44.039 statement for the rent since I've signed my lease in May. 1656 01:28:44.560 --> 01:28:45.520 Can you help me out? 1657 01:28:45.880 --> 01:28:48.680 Wait a minute, Hold on, no, no, no, no, we don't 1658 01:28:48.680 --> 01:28:51.039 go from May to August. Here's what I need to know. 1659 01:28:51.479 --> 01:28:53.159 What date did you sign it in May? 1660 01:28:54.960 --> 01:28:56.640 May seventeenth? 1661 01:28:56.720 --> 01:29:00.000 Did you when was rent? When was lot rent due? 1662 01:29:00.079 --> 01:29:02.000 After you made it in May seventeen? 1663 01:29:03.079 --> 01:29:04.720 I never received a lot rent? 1664 01:29:04.760 --> 01:29:08.680 Okay, so listen, I'm sorry, but you have to answer me, 1665 01:29:08.960 --> 01:29:11.800 whether you like the answer or not. So in May 1666 01:29:11.880 --> 01:29:15.600 you did not pay rent? Did you pay lot rent 1667 01:29:15.920 --> 01:29:17.159 for June? 1668 01:29:18.800 --> 01:29:20.640 I know because I didn't receive. 1669 01:29:21.239 --> 01:29:24.039 Did you pay lot rent for July? 1670 01:29:25.359 --> 01:29:27.119 No, because I didn't receive that, and you. 1671 01:29:27.039 --> 01:29:30.520 Did not pay lot rent for August. So at the 1672 01:29:30.720 --> 01:29:37.479 time you were evicted, you personally were behind four months 1673 01:29:37.479 --> 01:29:38.239 of lot rent. 1674 01:29:39.319 --> 01:29:43.800 No no, no, no no no, I'm sorry. So I can't. 1675 01:29:43.920 --> 01:29:46.840 So I signed the lease in May of twenty one, 1676 01:29:47.880 --> 01:29:51.119 and I did not. She never sent me a statement 1677 01:29:51.199 --> 01:29:52.039 for the lot rent. 1678 01:29:52.199 --> 01:29:52.840 I get it. 1679 01:29:52.920 --> 01:29:55.319 I don't care about it. You still owe it whether 1680 01:29:55.399 --> 01:29:59.119 she send you a statement or not. Vanessa, I'm really 1681 01:29:59.159 --> 01:30:02.000 trying to help you. So I just need to know 1682 01:30:02.880 --> 01:30:10.039 was lot rent paid after you signed your lease? 1683 01:30:12.880 --> 01:30:13.479 Technically? 1684 01:30:15.000 --> 01:30:19.800 Technically did you, Vanessa? I'm sorry, Vanessa, Vanessa, Vanessa, I'm 1685 01:30:19.800 --> 01:30:23.479 not asking about an invoice. I'm not asking about communication. 1686 01:30:24.039 --> 01:30:28.319 I am not asking about anything except transfer of funds. 1687 01:30:28.760 --> 01:30:35.279 At any time after you took responsibility and signed a lease, 1688 01:30:36.039 --> 01:30:39.960 did you ever pay lot rent after that? 1689 01:30:41.319 --> 01:30:41.640 Yes? 1690 01:30:42.720 --> 01:30:45.520 When in. 1691 01:30:47.159 --> 01:30:50.319 Either in September of twenty twenty one. 1692 01:30:50.560 --> 01:30:54.800 Okay, now, hold on in September. Was the first time 1693 01:30:54.880 --> 01:30:57.960 you paid rent after signing the lease in May? 1694 01:30:59.680 --> 01:30:59.960 Correct? 1695 01:31:00.560 --> 01:31:04.439 Okay? Now did you make up when you made that 1696 01:31:04.479 --> 01:31:07.079 payment all the previous months that were missing? 1697 01:31:08.840 --> 01:31:12.359 Correct? You did so in advance. 1698 01:31:13.039 --> 01:31:17.640 Good. So in September of twenty twenty one, you paid 1699 01:31:17.680 --> 01:31:22.600 for May, June, July, August, and September. 1700 01:31:24.439 --> 01:31:30.600 I paid for December, January, February, March, April, May, June, July, August, September, October, 1701 01:31:30.680 --> 01:31:36.560 November of what of twenty twenty and twenty twenty. 1702 01:31:36.359 --> 01:31:39.279 One you paid almost a year and a half rent 1703 01:31:39.319 --> 01:31:39.800 at once. 1704 01:31:41.000 --> 01:31:44.399 Yes, neighbor to neighbor paid my rent for me. 1705 01:31:44.800 --> 01:31:48.560 Okay, so late, so you so, but you didn't tell 1706 01:31:48.640 --> 01:31:52.319 me so. But you didn't even owe the rent before 1707 01:31:52.359 --> 01:31:54.199 you signed the least. 1708 01:31:54.279 --> 01:31:55.000 No, I didn't. 1709 01:31:55.279 --> 01:31:57.000 Okay, but you paid it anyway. 1710 01:31:57.880 --> 01:31:58.880 I didn't know what to do. 1711 01:31:58.960 --> 01:32:02.560 I get it. I look at that. I understand. I 1712 01:32:02.600 --> 01:32:05.479 am not asking for reasoning or excuse. I swear I'm not. 1713 01:32:05.680 --> 01:32:08.840 I'm just I just need to know. You have proof 1714 01:32:09.600 --> 01:32:14.000 that in September of twenty twenty one, you paid every 1715 01:32:14.319 --> 01:32:18.520 single dime of rent ode except that sixth grand. 1716 01:32:19.800 --> 01:32:21.720 Yes, plus almost a full year. 1717 01:32:22.079 --> 01:32:24.399 Oh no, no, no, no, I'm sorry, No, no, no, 1718 01:32:24.479 --> 01:32:27.640 every single dime ode, including that sixth grand. 1719 01:32:28.520 --> 01:32:32.760 Wait a minute, you paid every dime including the sixth grand, 1720 01:32:33.000 --> 01:32:36.399 in September of twenty twenty one. Now here's what I 1721 01:32:36.439 --> 01:32:39.920 need to know. I just want answers. After you paid that, 1722 01:32:40.359 --> 01:32:46.399 did she remove the eviction? Yes? Okay, We're going to 1723 01:32:46.479 --> 01:32:48.640 take a break and come right back. I'm Tom Martine. 1724 01:32:48.760 --> 01:32:56.399 We have more coming up. Go with a sure thing 1725 01:32:56.520 --> 01:32:59.319 Denver's Best roofer Excel Roofing dot com. 1726 01:32:59.359 --> 01:33:01.399 You don't pass until you're content. 1727 01:33:04.760 --> 01:33:07.960 Time for an insurance checkup free, no obligation in comparison, 1728 01:33:08.079 --> 01:33:11.640 call Compass Insurance paying too much your coverage at dozens 1729 01:33:11.640 --> 01:33:14.399 of insurance companies find out now three all three seven 1730 01:33:14.399 --> 01:33:16.760 to seven to one help. You'll think you're his only 1731 01:33:16.840 --> 01:33:19.319 customer when you choose Frank durand the real estate Man 1732 01:33:19.359 --> 01:33:22.800 dot com to list your home with Remax Alliance three 1733 01:33:22.840 --> 01:33:29.920 all three nine two zero sixteen twenty two. A. Hi 1734 01:33:30.079 --> 01:33:33.560 Tom Martine, listen, folks, I'm trying. I'm gonna summarize this 1735 01:33:33.600 --> 01:33:36.800 here and this is really important and Alan, I please 1736 01:33:36.840 --> 01:33:40.800 don't go away. We're gonna help you. Vanessa. I want 1737 01:33:40.800 --> 01:33:43.880 to recap this because we are all confused, but I 1738 01:33:43.920 --> 01:33:46.800 think I simplified it. You bought a mobile home in 1739 01:33:46.840 --> 01:33:49.800 August of twenty twenty for five rand with your boyfriend. 1740 01:33:49.800 --> 01:33:52.640 You each put twenty five hundred down. In April of 1741 01:33:52.680 --> 01:33:55.399 twenty twenty one, he defaulted on the lot LEAs and 1742 01:33:55.439 --> 01:33:59.439 had to leave due to domestic violence. Then you signed 1743 01:33:59.439 --> 01:34:03.359 a new lead with your name only on it. May seventeenth, 1744 01:34:03.600 --> 01:34:07.319 twenty twenty one. You were confused and didn't pay rent 1745 01:34:07.560 --> 01:34:11.279 in August, the mobile home parks started an eviction. In 1746 01:34:11.319 --> 01:34:15.520 September of twenty twenty one. You're saying, with the help 1747 01:34:15.560 --> 01:34:18.640 of a charity, you made all of the back rent, 1748 01:34:19.119 --> 01:34:23.000 including six grand owed by your boyfriend, and the eviction 1749 01:34:23.239 --> 01:34:25.439 was stopped. Is that correct? So far? 1750 01:34:26.560 --> 01:34:27.800 That is correct? Yes? 1751 01:34:27.880 --> 01:34:32.920 Okay, Now, just one other detail. In September of twenty 1752 01:34:32.960 --> 01:34:35.560 twenty one, when you paid all of the back rent, 1753 01:34:36.079 --> 01:34:40.479 including the sixth grand for your boyfriend, Dragon also heard 1754 01:34:40.520 --> 01:34:44.520 you say you also paid for the following year in advance. 1755 01:34:44.720 --> 01:34:46.199 Is that true? 1756 01:34:46.520 --> 01:34:50.079 No, No, I paid for the I paid until November 1757 01:34:50.640 --> 01:34:51.760 of twenty twenty one. 1758 01:34:52.239 --> 01:34:55.319 Okay, thank the clarification, Thank you got it now. 1759 01:34:55.880 --> 01:35:00.159 So then what happened in December of twenty twenty one? 1760 01:35:01.640 --> 01:35:06.319 So in December of twenty twenty one, I did fall 1761 01:35:06.439 --> 01:35:17.680 behind on rent, and that occurred until August of twenty 1762 01:35:17.760 --> 01:35:18.640 twenty two. 1763 01:35:18.920 --> 01:35:21.039 Okay, hold on now now I want to make sure 1764 01:35:21.039 --> 01:35:26.600 I heard you. So Vanessa, December twenty twenty one, all 1765 01:35:26.720 --> 01:35:30.760 the way through to August of twenty twenty two, you 1766 01:35:30.800 --> 01:35:37.039 never paid rent, That's correct, Okay, So then what keep 1767 01:35:37.119 --> 01:35:40.399 now we're in August of twenty twenty two, keep going. 1768 01:35:41.800 --> 01:35:46.159 So then I went through another eviction where I. 1769 01:35:46.159 --> 01:35:48.760 Received Well, of course you did. Why did she wait 1770 01:35:48.880 --> 01:35:57.079 so long from December twenty twenty one to August of 1771 01:35:57.159 --> 01:36:00.199 twenty twenty two? Why did she wait so long? 1772 01:36:01.720 --> 01:36:05.399 I'm not I'm not positive if there was an eviction 1773 01:36:05.520 --> 01:36:07.239 moratorium at the time because. 1774 01:36:07.000 --> 01:36:10.560 Of COVID Oh I forgot all about it. Okay, So 1775 01:36:10.640 --> 01:36:14.439 what happened then? When was another eviction started. 1776 01:36:15.479 --> 01:36:17.439 In August of twenty twenty two? 1777 01:36:18.079 --> 01:36:19.239 Okay? What happened then? 1778 01:36:21.119 --> 01:36:25.960 So then I received assistance through neighbor to neighbor again. 1779 01:36:27.119 --> 01:36:29.880 Uh huh okay? And what did they pay? Then? 1780 01:36:31.960 --> 01:36:37.159 They paid from December of twenty one to August of 1781 01:36:37.239 --> 01:36:37.880 twenty two. 1782 01:36:39.840 --> 01:36:45.079 Okay, Well, in other words, they paid the back rent exactly, okay, 1783 01:36:45.239 --> 01:36:49.279 and then okay, so then what did you do then 1784 01:36:49.319 --> 01:36:51.119 for September of twenty twenty two? 1785 01:36:53.079 --> 01:36:57.520 So then if you f you know, fast forward to 1786 01:36:57.560 --> 01:37:03.920 then I I fell behind again because I lost my 1787 01:37:04.079 --> 01:37:05.199 job at that point. 1788 01:37:06.399 --> 01:37:10.520 Okay, Okay, Now hold on increases, so hold on, hold on. 1789 01:37:11.119 --> 01:37:14.119 So in September twenty twenty two, after getting all of 1790 01:37:14.159 --> 01:37:17.560 this paid for, you, you still didn't pay rent? Okay? 1791 01:37:17.880 --> 01:37:20.359 And what happened? Okay? So now I want to keep going. 1792 01:37:20.640 --> 01:37:23.640 September of twenty twenty two, you didn't pay Did you 1793 01:37:23.760 --> 01:37:27.479 pay for October or November or December of twenty twenty two? 1794 01:37:31.720 --> 01:37:32.640 No? I didn't. 1795 01:37:32.880 --> 01:37:36.199 Okay. How long did you go that time without paying rent? 1796 01:37:38.039 --> 01:37:39.880 Until February of twenty three? 1797 01:37:42.520 --> 01:37:46.039 Okay? So then what happened? 1798 01:37:46.800 --> 01:37:51.479 So then I received the assistance one more time. 1799 01:37:52.119 --> 01:37:55.199 Oh my god, you are so far ahead of the 1800 01:37:55.199 --> 01:37:57.159 game with free money. So what happened? Then? 1801 01:37:58.880 --> 01:38:03.680 It's I'm very fortunate, yes to receive the assistance, but 1802 01:38:03.840 --> 01:38:04.520 oh no, no. 1803 01:38:04.399 --> 01:38:06.439 I know. So, so hold on, and what did that 1804 01:38:06.479 --> 01:38:08.520 assistance pay? All the back rent? 1805 01:38:10.159 --> 01:38:14.680 They paid a lot more than that. They paid attorney fees, 1806 01:38:14.800 --> 01:38:17.800 they paid back rent, they paid late fees, they paid 1807 01:38:17.880 --> 01:38:18.800 maintenance fees. 1808 01:38:19.079 --> 01:38:23.279 I get it. But till what months? 1809 01:38:23.920 --> 01:38:26.079 That was until May of twenty. 1810 01:38:25.800 --> 01:38:27.960 Three to pay rent? 1811 01:38:28.039 --> 01:38:28.720 Oh? 1812 01:38:28.840 --> 01:38:32.720 Okay? Hold on through May of twenty twenty three. Okay. Then, 1813 01:38:32.920 --> 01:38:35.520 now we're in June of twenty twenty three, did you 1814 01:38:35.640 --> 01:38:40.960 pay rent again? I did so? You actually then in 1815 01:38:41.079 --> 01:38:42.960 June started paying your own rent? 1816 01:38:44.359 --> 01:38:44.800 Correct? 1817 01:38:45.159 --> 01:38:46.960 Okay? Keep going. What happened then? 1818 01:38:48.840 --> 01:38:52.720 So then I paid in June, I paid in July, 1819 01:38:54.199 --> 01:38:59.720 I paid for August, I paid for September and and 1820 01:38:59.800 --> 01:39:02.199 then and she brought me to court. 1821 01:39:02.880 --> 01:39:05.479 Why if you were paying rent, why did she take 1822 01:39:05.520 --> 01:39:06.079 you to court? 1823 01:39:07.239 --> 01:39:10.720 Well, because she was saying that I wasn't paying rent. 1824 01:39:11.479 --> 01:39:13.359 Wait a minute, how are you paying rent? 1825 01:39:15.079 --> 01:39:19.079 I get money orders from Safeway and then I dropped 1826 01:39:19.079 --> 01:39:20.600 them off and I write a little letter. 1827 01:39:21.119 --> 01:39:24.840 So what okay? So when did she start eviction again? 1828 01:39:26.960 --> 01:39:30.560 I went to court November eighteenth for the eviction. 1829 01:39:30.880 --> 01:39:36.000 November of twenty twenty three, that's correct. And when you 1830 01:39:36.039 --> 01:39:38.720 were taking a court, did you have proof that you 1831 01:39:38.760 --> 01:39:40.920 paid up till November of twenty twenty three? 1832 01:39:42.119 --> 01:39:42.960 I did, yes? 1833 01:39:43.680 --> 01:39:44.880 And were you evicted? 1834 01:39:46.119 --> 01:39:46.279 No? 1835 01:39:46.359 --> 01:39:46.760 I was not. 1836 01:39:46.920 --> 01:39:48.479 The judge dismissed the case. 1837 01:39:49.119 --> 01:39:53.119 Okay, okay, So now we're in November of twenty twenty three. 1838 01:39:53.640 --> 01:39:56.199 You were paid through November of twenty twenty three? Is 1839 01:39:56.239 --> 01:39:56.800 that correct? 1840 01:39:58.479 --> 01:39:59.399 Yes, that's correct. 1841 01:40:00.600 --> 01:40:02.680 This is crazy. I don't know where this is going. 1842 01:40:02.720 --> 01:40:04.560 Hold on, I'll come back to you right after this. 1843 01:40:10.359 --> 01:40:13.640 Go with a sure thing Denver's Best roofer Excel Roofing 1844 01:40:13.720 --> 01:40:14.319 dot com. 1845 01:40:14.359 --> 01:40:16.399 You don't pay a cent until you're content. 1846 01:40:19.760 --> 01:40:22.920 Time for an insurance check up free, no obligation comparison 1847 01:40:23.079 --> 01:40:26.640 call Compass Insurance paying too much your coverage at dozens 1848 01:40:26.640 --> 01:40:29.359 of insurance companies find out now three oh three seven 1849 01:40:29.359 --> 01:40:31.720 to seven to one help. You'll think you're his only 1850 01:40:31.840 --> 01:40:34.279 customer when you choose Frank durand the real estate Man 1851 01:40:34.319 --> 01:40:37.800 dot com to list your home with Remax Alliance three 1852 01:40:37.800 --> 01:40:45.960 oh three nine two zero sixteen twenty two. Hi, Tom Martino, 1853 01:40:47.119 --> 01:40:51.640 your troubleshooter three oh three seven one three talk three 1854 01:40:51.640 --> 01:40:56.399 oh three seven one three eight two five five Man, 1855 01:40:56.520 --> 01:40:58.560 I don't know what's going on with this story, but 1856 01:40:58.640 --> 01:41:00.520 I gotta get through it. I got to get through 1857 01:41:00.560 --> 01:41:02.600 a Vanessa. I'm not going to go over the whole 1858 01:41:02.680 --> 01:41:06.560 thing again, but basically on and off with evictions, getting 1859 01:41:06.680 --> 01:41:10.199 charity helping pay rent. It all came up to November 1860 01:41:10.199 --> 01:41:14.199 of twenty twenty three. It was dismissed once again. Then 1861 01:41:14.239 --> 01:41:17.640 what happened from November of twenty twenty three. What happened then? 1862 01:41:19.760 --> 01:41:24.600 So then the attorney went right back to court and 1863 01:41:24.760 --> 01:41:26.720 brought me back to court. 1864 01:41:26.720 --> 01:41:30.960 For what to the victimy, but you were paying rent, 1865 01:41:31.000 --> 01:41:33.199 You had proof that you paid rent. When did he 1866 01:41:33.279 --> 01:41:39.279 take you back to court. 1867 01:41:37.079 --> 01:41:39.600 The February twenty eighth of twenty twenty four? 1868 01:41:40.079 --> 01:41:45.000 Did you pay when November? Did you pay December? January? February? 1869 01:41:47.760 --> 01:41:50.159 No, because my rent was already paid. 1870 01:41:52.800 --> 01:41:56.560 It was already paid by this charity in advance. Yes, 1871 01:41:57.239 --> 01:42:00.640 went how far into twenty twenty three? Did they pay. 1872 01:42:02.399 --> 01:42:02.680 Well? 1873 01:42:04.039 --> 01:42:09.359 Because of embezzlement that was happening through the Oh God manager, 1874 01:42:09.800 --> 01:42:15.000 Vanessa Vanessa, Vanessa, I just need to know how far 1875 01:42:15.680 --> 01:42:18.399 in advance did this charity pay your rent? 1876 01:42:19.760 --> 01:42:23.000 Go with a sure thing Denver's Best roofer Excel Roofing 1877 01:42:23.119 --> 01:42:25.760 dot com. You don't pay a cent until you're content. 1878 01:42:29.119 --> 01:42:32.319 Time for an insurance checkup free, no obligation. In comparison, 1879 01:42:32.439 --> 01:42:36.000 call Compass Insurance paying too much your coverage at dozens 1880 01:42:36.039 --> 01:42:38.760 of insurance companies find out now three oh three seven 1881 01:42:38.840 --> 01:42:41.680 seven to one help. You'll think you're his only customer 1882 01:42:41.680 --> 01:42:43.960 when you choose Frank durand the real estate Man dot 1883 01:42:44.000 --> 01:42:47.279 com to list your home with Remax Alliance three oh 1884 01:42:47.359 --> 01:42:51.159 three nine two zero sixteen twenty two. 1885 01:42:54.960 --> 01:43:04.960 With her as fast as you can. 1886 01:43:06.279 --> 01:43:08.399 Shoot's gonna help coming. 1887 01:43:08.760 --> 01:43:14.800 Man Dix is the Troubleshooter Show. No Tom Martine, Hi. 1888 01:43:15.000 --> 01:43:17.760 Tom Martino here, Welcome to the show. Three oh three 1889 01:43:17.920 --> 01:43:20.439 seven one three talk seven one three eight two five five. 1890 01:43:21.000 --> 01:43:23.319 All right, man, we have a story going on and 1891 01:43:23.479 --> 01:43:25.520 and and listen. I want to help this young lady, 1892 01:43:25.560 --> 01:43:27.560 but I want to first I want to go back 1893 01:43:27.600 --> 01:43:30.680 to a couple people, and and and Kachina. Please ask 1894 01:43:30.760 --> 01:43:36.880 Vanessa for for if she would please help. Excuse me, 1895 01:43:36.960 --> 01:43:40.079 stand by. I want to help a couple people real quick, okay, 1896 01:43:40.319 --> 01:43:42.399 and then go back to Alan. You have a question 1897 01:43:42.439 --> 01:43:45.000 about purchasing a car out of state. Also want to 1898 01:43:45.039 --> 01:43:46.880 tell you fix at twenty four sevens in the house 1899 01:43:46.920 --> 01:43:49.680 Fix my Home dot Com go to book Now and 1900 01:43:49.800 --> 01:43:52.319 please take advantage of that thirty nine dollars special if 1901 01:43:52.359 --> 01:43:55.159 you've not had the deep extreme clean done by them. 1902 01:43:55.560 --> 01:43:58.800 It'll add longevity and efficiency to your furnace. And we'll 1903 01:43:58.840 --> 01:44:02.520 go back to her in a minute. Before of course, 1904 01:44:02.560 --> 01:44:03.399 before the winter. 1905 01:44:03.560 --> 01:44:04.159 Now is the time. 1906 01:44:04.520 --> 01:44:06.199 In fact, you can't do it through the winter. You're 1907 01:44:06.199 --> 01:44:09.920 too busy. But okay, Alan, you want you have a 1908 01:44:10.079 --> 01:44:13.199 question about buying a car out of state? Right? 1909 01:44:14.039 --> 01:44:15.920 Yeah, Hi told him, Thank you. I was hoping to 1910 01:44:15.920 --> 01:44:18.199 talk to Mark but just kidding. 1911 01:44:18.439 --> 01:44:21.199 No, Okay, you can though at any time, but anyway, 1912 01:44:21.319 --> 01:44:23.680 go ahead. I purchased more cars out of state than 1913 01:44:23.720 --> 01:44:27.319 he has. He's purchased more cars in state. I purchased 1914 01:44:27.319 --> 01:44:29.239 three out of state, four out of state. 1915 01:44:29.279 --> 01:44:32.119 Well this is yeah, my friend's sister lives in Maine 1916 01:44:32.199 --> 01:44:35.760 and she's got terrible credit, and he uh wants to 1917 01:44:35.760 --> 01:44:41.399 get her a car, either lease or whatnot. So one 1918 01:44:41.479 --> 01:44:43.399 of the advice or something about that. 1919 01:44:45.359 --> 01:44:52.159 Well, do you want to buy his car? Yeah? 1920 01:44:52.359 --> 01:44:54.640 No, his sister has bad credit and. 1921 01:44:54.640 --> 01:44:56.359 You want to buy her car? 1922 01:44:57.039 --> 01:44:58.199 Buy a car for her? 1923 01:44:58.840 --> 01:45:02.119 Oh wait a minute, you want to buy a car 1924 01:45:02.239 --> 01:45:04.680 for this woman who lives out of state. 1925 01:45:05.720 --> 01:45:09.199 Yeah, I'll tell my friend my friend's sister, he wants 1926 01:45:09.239 --> 01:45:11.880 to buy it for her, Okay, or or lease or 1927 01:45:11.880 --> 01:45:13.399 something to get her some used car. 1928 01:45:13.479 --> 01:45:17.199 And okay, hold on, Alan, I'm still confused, Alan, do 1929 01:45:17.319 --> 01:45:19.720 you want to buy the car? Does he want to 1930 01:45:19.720 --> 01:45:21.279 buy the car? Who wants to buy the car? 1931 01:45:22.159 --> 01:45:23.159 He does for it? 1932 01:45:23.319 --> 01:45:26.960 And does he live in Colorado. Correct, Yes, and he 1933 01:45:27.039 --> 01:45:31.359 wants to buy a car for her where Maine? Okay? 1934 01:45:32.840 --> 01:45:37.119 And she has bad credit? Is she also irresponsible? 1935 01:45:38.960 --> 01:45:46.520 No? But uh yeah, she should probably go bankruptcy in general. 1936 01:45:47.600 --> 01:45:50.039 But the reason I'm asking this is because I want 1937 01:45:50.079 --> 01:45:51.800 to know if you can trust her to find a car. 1938 01:45:51.880 --> 01:45:52.680 I don't think you can. 1939 01:45:54.399 --> 01:45:58.640 Yeah, she probably has a limited capability to go out 1940 01:45:58.680 --> 01:46:00.319 and search for a car. 1941 01:46:00.840 --> 01:46:04.079 Okay. I think the best way to do it if 1942 01:46:04.119 --> 01:46:06.279 I was going to do that, if I was going 1943 01:46:06.359 --> 01:46:07.920 to personally do it, is to go out there in 1944 01:46:07.920 --> 01:46:10.159 person and do it, or to buy the car here 1945 01:46:10.199 --> 01:46:12.800 and have it shipped. I would never buy a car 1946 01:46:12.840 --> 01:46:18.199 remote control ever. Okay, So if he wants to fly 1947 01:46:18.279 --> 01:46:21.800 out there, it's not expensive, make a round trip buy 1948 01:46:21.840 --> 01:46:25.399 a car. If not, then he buys it here and 1949 01:46:25.479 --> 01:46:29.039 has it shipped. To buy a car sight unseen with 1950 01:46:29.159 --> 01:46:38.760 an irresponsible sister with it's a recipe for disaster. Yeah. 1951 01:46:38.800 --> 01:46:41.640 So, how so she gets the car, she would be 1952 01:46:41.640 --> 01:46:45.920 able to go on get insurance and whatnot to drive it? 1953 01:46:47.039 --> 01:46:49.399 Well, okay, does she have the money to get insurance 1954 01:46:49.399 --> 01:46:50.399 and all that to drive it? 1955 01:46:53.000 --> 01:46:56.600 Yes? She had a used car before and it just 1956 01:46:56.800 --> 01:46:57.640 pooped out on her. 1957 01:46:58.039 --> 01:47:02.079 Okay, and will she will he buy it outright or 1958 01:47:02.119 --> 01:47:03.399 does he need to finance it? 1959 01:47:06.680 --> 01:47:09.920 We were thinking about they were thinking about co signing 1960 01:47:11.479 --> 01:47:12.439 something for it. 1961 01:47:13.199 --> 01:47:15.239 Well, the worst thing you can ever do. There's no 1962 01:47:15.319 --> 01:47:17.720 reason for co sign. Does he need a co signer 1963 01:47:17.760 --> 01:47:19.640 to buy it? No, she's the one that needs it, 1964 01:47:19.920 --> 01:47:22.760 and it's not co signing, it's signing. So when you 1965 01:47:22.800 --> 01:47:26.800 put her on it, you complicate things. The reason you 1966 01:47:26.880 --> 01:47:30.680 complicate things is is because if she gets into trouble 1967 01:47:30.720 --> 01:47:33.560 and payments aren't made, he never gets to take the 1968 01:47:33.600 --> 01:47:36.159 car back. He has to argue with her. I'm telling 1969 01:47:36.159 --> 01:47:40.680 you this whole thing, I promise you is a recipe 1970 01:47:40.720 --> 01:47:43.880 for disaster. The only way to buy a car for 1971 01:47:43.960 --> 01:47:46.359 someone else is to buy it for him. You either 1972 01:47:46.439 --> 01:47:48.880 buy it outright and give it to him, or you 1973 01:47:49.000 --> 01:47:53.359 never finance a car with anyone else ever, ever, ever, 1974 01:47:54.199 --> 01:47:55.640 ever never. 1975 01:47:55.520 --> 01:47:56.199 Okay, thank you? 1976 01:47:56.399 --> 01:48:00.159 Yeah, and especially and you never share a title with 1977 01:48:00.199 --> 01:48:03.680 anyone ever. You either finance it and be on the title, 1978 01:48:04.119 --> 01:48:06.800 or they finance it and they're on the title, give 1979 01:48:07.319 --> 01:48:09.920 her the down payment or whatever. But don't ever co 1980 01:48:10.039 --> 01:48:13.359 sign with anyone it. Will you called me for advice? 1981 01:48:13.399 --> 01:48:16.279 And I promise you I'm giving you the sanest advice 1982 01:48:16.479 --> 01:48:19.720 in the world. Does he have the how much is 1983 01:48:19.760 --> 01:48:21.319 he going to spend on this car? Do you know? 1984 01:48:23.000 --> 01:48:23.199 Well? 1985 01:48:23.319 --> 01:48:26.800 Something reliable? Really is she? 1986 01:48:27.439 --> 01:48:29.760 Let me ask you this is she going to make 1987 01:48:29.760 --> 01:48:31.800 the payments? Is that the plan? He was going to 1988 01:48:31.840 --> 01:48:34.439 help her, but she was going to make the payments? 1989 01:48:34.479 --> 01:48:34.840 Correct? 1990 01:48:36.000 --> 01:48:36.880 Does she have a job? 1991 01:48:38.159 --> 01:48:40.800 Yes, she's a steady study of okaid? 1992 01:48:41.359 --> 01:48:43.199 Good, it's just. 1993 01:48:43.560 --> 01:48:46.039 And so if he pursaes the car, and would he 1994 01:48:46.119 --> 01:48:50.359 end up giving that to her or take the car 1995 01:48:50.439 --> 01:48:50.960 from her? 1996 01:48:51.720 --> 01:48:51.800 Not? 1997 01:48:51.920 --> 01:48:55.560 If it's his car. If she goes bankrupt, then the 1998 01:48:55.600 --> 01:48:58.279 car is worth more than twenty five hundred. They can 1999 01:48:58.359 --> 01:49:02.640 sell it. You get an allowance. I think it's twenty 2000 01:49:02.640 --> 01:49:04.960 five hundred. It might have gone up a bit, but 2001 01:49:05.079 --> 01:49:08.439 you get an allowance for a car. If she's gonna 2002 01:49:08.439 --> 01:49:12.600 go bankrupt, he probably should buy the car, okay? 2003 01:49:12.640 --> 01:49:17.039 And then how would she get the get use of it? 2004 01:49:17.159 --> 01:49:19.279 Who would pay the insurance or whatnot? 2005 01:49:19.520 --> 01:49:24.000 Well, okay, here's the thing. That's where it gets complicated again. 2006 01:49:25.960 --> 01:49:29.479 What he could do. First of all, you said reliable, okay, 2007 01:49:29.880 --> 01:49:33.960 use cars right now? There's nothing reliable. I know you're 2008 01:49:33.960 --> 01:49:35.520 not gonna want to hear this, but I'm going to 2009 01:49:35.560 --> 01:49:42.000 tell you the truth. There is nothing reliable under ten grand. Nothing, Okay, Okay. Now, 2010 01:49:42.159 --> 01:49:45.279 people will tell you it's reliable, and you'll find cars 2011 01:49:45.359 --> 01:49:48.039 under ten grand, and you'll find cars with more than 2012 01:49:48.079 --> 01:49:50.720 one hundred thousand miles and all of that. But you're 2013 01:49:51.079 --> 01:49:55.680 just asking for trouble, especially because she won't have the 2014 01:49:55.720 --> 01:49:59.159 money to get it fixed. It's just not a good idea. 2015 01:50:02.319 --> 01:50:05.039 So I know you didn't call for this, and it's 2016 01:50:05.039 --> 01:50:07.279 probably you're probably thinking, oh God, why did I call? 2017 01:50:07.720 --> 01:50:12.039 Here's the deal man he if I does he how 2018 01:50:12.119 --> 01:50:15.159 much does he have in cash to help her? How 2019 01:50:15.199 --> 01:50:20.199 much one hundred k? Okay? Is he willing to buy 2020 01:50:20.239 --> 01:50:22.960 a car cash and then put it in her name 2021 01:50:23.600 --> 01:50:25.640 and then or well, if he puts it in her name, 2022 01:50:25.680 --> 01:50:28.399 she's going to lose it. Is she definitely going bankrupt? 2023 01:50:31.119 --> 01:50:35.359 I believe it's recommended. I don't know that she wants to. 2024 01:50:36.319 --> 01:50:37.680 She should have before. 2025 01:50:37.560 --> 01:50:39.359 Well, whether she wants to or not doesn't matter if 2026 01:50:39.399 --> 01:50:42.439 it's recommended. But here's the deal. If he had, if 2027 01:50:42.439 --> 01:50:44.319 he can buy a car for her, she can make 2028 01:50:44.359 --> 01:50:48.359 payments to him. That's probably the best way to do it. 2029 01:50:48.960 --> 01:50:52.840 Then he can put it in her name and then 2030 01:50:53.119 --> 01:50:55.439 and then he can have a lean on it and 2031 01:50:55.479 --> 01:50:58.279 repossess it if she doesn't pay it. But he should 2032 01:50:58.279 --> 01:51:01.880 be the lender. That's really the way it should be done. Now, 2033 01:51:01.920 --> 01:51:05.840 that's the smart correct, the smartest. Well, he should he 2034 01:51:05.920 --> 01:51:09.680 should buy the car and be the lender. He should 2035 01:51:09.720 --> 01:51:12.560 buy the car. Then he drives the car out there, 2036 01:51:12.680 --> 01:51:14.880 or have it transported out there, or he goes out 2037 01:51:14.880 --> 01:51:18.560 there and buys it. Then she he writes a loan 2038 01:51:18.600 --> 01:51:22.880 agreement with her, along with a security agreement, and if 2039 01:51:22.920 --> 01:51:26.079 he doesn't do it right, it's worthless. So he has 2040 01:51:26.119 --> 01:51:28.399 to get somebody who knows what they're doing to write 2041 01:51:28.399 --> 01:51:31.520 a security agreement and a loan agreement, and she starts 2042 01:51:31.520 --> 01:51:34.680 making payments to him, and if she misses, he will 2043 01:51:34.720 --> 01:51:38.199 have the right to repossess it. It's probably the easiest, 2044 01:51:38.239 --> 01:51:42.840 cleanest way then, because it is financed and there's no equity. 2045 01:51:43.439 --> 01:51:47.119 As long as it's legal, bankruptcy court won't take it. 2046 01:51:47.600 --> 01:51:50.560 They will not take a financed car. They'll only take 2047 01:51:50.720 --> 01:51:56.600 equity twenty five hundred or more. So let's say he 2048 01:51:56.680 --> 01:51:58.520 buys a car and he can find one for ten 2049 01:51:58.600 --> 01:52:02.399 grand or fifteen, he writes up a contract. She starts 2050 01:52:02.399 --> 01:52:05.520 making him payments. If she goes bankrupt in the next 2051 01:52:05.600 --> 01:52:07.520 year or two, there's not going to be enough equity 2052 01:52:07.560 --> 01:52:12.399 in that car for them to take. That's the easiest 2053 01:52:12.439 --> 01:52:14.600 way to do it. If you don't know how to 2054 01:52:14.640 --> 01:52:16.920 do that and write up a security agreement and a 2055 01:52:16.960 --> 01:52:20.720 promisory note, he needs to get an attorney to do it. 2056 01:52:20.720 --> 01:52:23.039 It's not going to be that expensive. What he tells 2057 01:52:23.079 --> 01:52:25.359 the attorney is, I want to sell this card to 2058 01:52:25.399 --> 01:52:29.159 my sister on an installment. I want her to buy it, 2059 01:52:29.680 --> 01:52:31.920 I want her to make me payments, and I want 2060 01:52:31.920 --> 01:52:35.439 a security agreement so I can repossess it when the 2061 01:52:35.479 --> 01:52:39.520 time is necessary. I know it sounds like trouble, but 2062 01:52:39.600 --> 01:52:42.520 it's the only legal, saye way for her not to 2063 01:52:42.560 --> 01:52:46.239 get it taken away from in bankruptcy court, and it's 2064 01:52:46.279 --> 01:52:48.800 the only sane way he can get it back if 2065 01:52:48.840 --> 01:52:52.840 she defaults. Three all three seven one three talk three 2066 01:52:52.920 --> 01:53:01.279 all three seven, one three eight two five five Go 2067 01:53:01.359 --> 01:53:05.079 with a sure thing Denver's Best roofer excel roofing dot com. 2068 01:53:05.119 --> 01:53:07.119 You don't pay a cent until you're content. 2069 01:53:10.520 --> 01:53:13.680 Time for an insurance check up, free, no obligation comparison 2070 01:53:13.800 --> 01:53:17.399 call Compass Insurance Pain too much your coverage at dozens 2071 01:53:17.399 --> 01:53:20.119 of insurance companies. Find out now three O three seven 2072 01:53:20.119 --> 01:53:22.479 to seven to one help. You'll think you're his only 2073 01:53:22.560 --> 01:53:25.039 customer when you choose Frank durand the real Estate Man 2074 01:53:25.079 --> 01:53:28.479 dot com to list your home with Remax Alliance three 2075 01:53:28.720 --> 01:53:33.760 three nine two zero sixteen twenty two. Hi Tom Martino, 2076 01:53:33.880 --> 01:53:38.680 Denverregen dot com. They did my, uh, stem cell therapy 2077 01:53:38.800 --> 01:53:42.079 for hair thickening. Look at it. It's actually it was lovely. No, 2078 01:53:42.199 --> 01:53:44.920 I'm serious, it really is working on this serio. It's 2079 01:53:44.960 --> 01:53:47.880 only been like a few months and it's actually growing. 2080 01:53:48.039 --> 01:53:50.439 But they also do pain therapy and every They're great 2081 01:53:50.479 --> 01:53:55.079 people Denverregen dot com. Three treatments for one price at 2082 01:53:55.119 --> 01:53:57.319 Denverregen dot com for hair and then they do, of 2083 01:53:57.319 --> 01:54:01.079 course stem cell therapy Denver Regend. Come. Okay, so I 2084 01:54:01.079 --> 01:54:03.199 want to I want to talk to somebody needs some help, 2085 01:54:03.239 --> 01:54:04.800 and then I'm going back to that woman. I really 2086 01:54:04.800 --> 01:54:06.520 do want to help Vanessa. I'm not don't want to 2087 01:54:06.520 --> 01:54:09.039 know what's going on. Ye yeah, no, really, I'm dying 2088 01:54:09.039 --> 01:54:11.119 to hear the story and I'm not going to take 2089 01:54:11.119 --> 01:54:14.159 anyone else after Richard, I'll take Vanessa. Well, I mean, 2090 01:54:14.199 --> 01:54:16.800 I'll take other people, but i'll take Vanessa next. Richard, 2091 01:54:16.960 --> 01:54:19.239 you have a question on spinal surgery. That's why I 2092 01:54:19.239 --> 01:54:21.680 wanted to take you. It's near and dear to my heart, 2093 01:54:23.000 --> 01:54:25.319 you know, having been in pain for many years and 2094 01:54:25.359 --> 01:54:27.479 now no pain, zero pain. Go ahead, Richard. 2095 01:54:28.560 --> 01:54:31.680 Yes, Tom, I saw your YouTube video, or not your 2096 01:54:31.680 --> 01:54:34.680 only YouTube video, but a YouTube video that you had 2097 01:54:34.720 --> 01:54:40.520 a Yeah, spine surgery using the tops Prima Premiere spine system. 2098 01:54:40.600 --> 01:54:44.880 Yeah, Premium spine tops an. It's a spinal implant. 2099 01:54:45.119 --> 01:54:50.600 Yes, Yes, And long story short, I had a MRI 2100 01:54:51.319 --> 01:54:55.079 in January of twenty twenty three, and they recommended that 2101 01:54:55.439 --> 01:55:00.439 the neurosurgeon recommended a fusion, a traditional fusion. Yeah, and 2102 01:55:00.479 --> 01:55:03.960 I've been kind of very leery of it because I 2103 01:55:04.000 --> 01:55:08.319 know that I'm probably between L four and L five. 2104 01:55:09.039 --> 01:55:12.800 That's okay, let me just cut this short real quick here, Richard. 2105 01:55:14.239 --> 01:55:18.079 Fusion is eighty five percent unsuccessful, and the other fifteen 2106 01:55:18.119 --> 01:55:21.560 percent people still have pain. I just look at I 2107 01:55:21.560 --> 01:55:25.840 don't care what they say. Fusion is barbaric, okay, And 2108 01:55:25.960 --> 01:55:29.520 I'd rather do stem cell therapy or physical therapy of 2109 01:55:29.560 --> 01:55:32.560 some kind. I wouldn't do fusion no matter what. That's 2110 01:55:32.600 --> 01:55:35.159 why I was in pain. I would not do fusion period. 2111 01:55:35.560 --> 01:55:38.960 Now there are some decompression surgeries that can help temporarily 2112 01:55:39.239 --> 01:55:42.720 and for many years. But the ultimate thing, the good 2113 01:55:42.760 --> 01:55:47.439 thing about you is that the premium spine implant literally 2114 01:55:47.520 --> 01:55:50.880 takes the place of vertebrate. They take them out and 2115 01:55:50.960 --> 01:55:55.319 they stem the space with this artificial implant that will 2116 01:55:55.399 --> 01:55:58.560 never be arthritic and never in pinge your nerve again 2117 01:55:59.199 --> 01:56:05.000 if you have here's the disadvantage. Premia or the TOPS 2118 01:56:05.079 --> 01:56:08.800 procedure right now, as it is approved by the FDA, 2119 01:56:09.600 --> 01:56:13.399 is only approved for a certain section of the back, 2120 01:56:13.840 --> 01:56:18.119 and you're in it. Where you are is perfect, okay, 2121 01:56:18.359 --> 01:56:23.560 So that's exactly where I had mine L four L five. Okay, 2122 01:56:23.800 --> 01:56:25.520 So you're a perfect candidate. 2123 01:56:26.600 --> 01:56:29.520 Well, I'm not one hundred percent sure about that, because 2124 01:56:29.920 --> 01:56:32.920 twenty years ago I had a hemi laminectomy surgery. 2125 01:56:33.319 --> 01:56:38.319 Yes, so did I, and I had read something before that. 2126 01:56:38.399 --> 01:56:42.000 If you had a hemi laminectomy before fire, it may 2127 01:56:42.039 --> 01:56:44.000 preclude me from getting this TOP system. 2128 01:56:44.199 --> 01:56:46.279 Well maybe it does. I'm not a doctor. I can't 2129 01:56:46.319 --> 01:56:49.159 tell you that. Okay, I've had When you say a 2130 01:56:49.199 --> 01:56:53.239 laminectomy are you talking about. They basically just trimmed it. 2131 01:56:53.239 --> 01:56:56.520 Right, they removed part of the lamanas. 2132 01:56:56.640 --> 01:57:01.840 Yeah, that's right. I had that done years ago. Yeah, 2133 01:57:02.119 --> 01:57:04.319 but listen, why don't you just go talk to one 2134 01:57:04.319 --> 01:57:07.119 of the doctors that do it now, Listen, even though 2135 01:57:07.199 --> 01:57:09.800 you know I got it, I was the first approved 2136 01:57:09.880 --> 01:57:13.159 FDA approved surgery in the country that I know of, 2137 01:57:13.560 --> 01:57:17.720 and I think I was, yes, the first, and Socials 2138 01:57:17.760 --> 01:57:21.319 Medicare approved it, and so did my supplement. But when 2139 01:57:21.319 --> 01:57:23.399 I went for my one year and a half, I 2140 01:57:23.439 --> 01:57:25.399 went back to the doc because I was supposed to 2141 01:57:25.439 --> 01:57:28.800 go a year after I went. Later, he said that 2142 01:57:28.840 --> 01:57:32.600 there are some insurances not covering it because they still, 2143 01:57:32.840 --> 01:57:36.399 even though it's FDA approved, they're still calling it experimental, 2144 01:57:36.600 --> 01:57:39.279 and I think that's rude, blued and tactooed. I think 2145 01:57:39.439 --> 01:57:41.880 the reason they're doing that is because they don't want 2146 01:57:41.880 --> 01:57:44.560 to pay for it. Yet it's cheaper than regular fusion, 2147 01:57:45.039 --> 01:57:48.159 and it's more successful and they pay for regular fusion. 2148 01:57:48.479 --> 01:57:50.920 So why they're not paying for it in all cases? 2149 01:57:50.960 --> 01:57:53.319 I don't know. I don't know who your coverage is 2150 01:57:53.439 --> 01:57:55.960 or who your insurance is, but I do know not 2151 01:57:56.119 --> 01:57:58.720 all insurances will cover it, but you know that upfront. 2152 01:58:00.079 --> 01:58:00.920 Okay, so. 2153 01:58:03.079 --> 01:58:06.399 You're still very happy with the top that you had 2154 01:58:06.439 --> 01:58:06.840 in soul? 2155 01:58:07.920 --> 01:58:11.640 Am I happy with it? Yes? Okay, let me explain 2156 01:58:11.680 --> 01:58:14.159 this to you. I went into surgery at two in 2157 01:58:14.159 --> 01:58:17.520 the afternoon. By six that evening, I'm walking around the 2158 01:58:17.520 --> 01:58:21.720 hospital ward and leaving the next morning. And people who 2159 01:58:21.760 --> 01:58:24.319 had fusion were in there for a week, and the 2160 01:58:24.359 --> 01:58:26.880 people who got out are still in pain. I've run 2161 01:58:26.920 --> 01:58:31.119 into them and and I've had zero pain. I've worked out, 2162 01:58:31.279 --> 01:58:34.119 I lost weight, I got strong. I mean, what can 2163 01:58:34.159 --> 01:58:36.840 I tell you, sir there? I can't tell you you're going 2164 01:58:36.880 --> 01:58:40.760 to have that success. This doctor, my neurosurgeon, said, Tom, 2165 01:58:40.800 --> 01:58:42.960 A lot of people are coming to me because of you. 2166 01:58:43.359 --> 01:58:46.960 But you have to understand something. You were a very unusual, 2167 01:58:47.800 --> 01:58:50.680 a very unusual sixty nine year old man at the time. 2168 01:58:50.680 --> 01:58:54.079 So I'm seventy one now, and he said, or I 2169 01:58:54.159 --> 01:58:57.000 might have been turning seventy. You're very unusual in that 2170 01:58:57.079 --> 01:58:59.760 you had strong bones that can take the You know, 2171 01:58:59.840 --> 01:59:03.840 not everyone and I don't mean unusual special. Most people can, 2172 01:59:03.920 --> 01:59:07.279 but there are some who have weak bones. They don't 2173 01:59:07.319 --> 01:59:12.359 have the structure to take the implant. Okay, so really 2174 01:59:12.520 --> 01:59:14.560 you just have to go see a doctor. I went 2175 01:59:14.640 --> 01:59:20.520 to a neurosurgery one and doctor Joshua Beckman. But you 2176 01:59:20.640 --> 01:59:23.359 can go. I think there are more than more than 2177 01:59:23.439 --> 01:59:25.359 him doing it in the Denver metro area. 2178 01:59:26.319 --> 01:59:28.640 Okay, thank you very much for your time. 2179 01:59:28.479 --> 01:59:31.760 Tom Neurosurgery one. Okay, thank you, Richard. I weally wish 2180 01:59:31.760 --> 01:59:35.880 you the best. Vanessa. Basically, rather than going through this 2181 01:59:35.920 --> 01:59:41.800 whole painful journey since basically twenty twenty one until twenty 2182 01:59:41.960 --> 01:59:49.239 twenty three, no, twenty twenty four, you have been on 2183 01:59:49.399 --> 01:59:52.119 and off through eviction with this mobile home park for 2184 01:59:52.199 --> 01:59:56.359 the lot rent, and you've had charity help you to 2185 01:59:56.439 --> 01:59:59.760 the tune of maybe one hundred grand almost. And right 2186 01:59:59.840 --> 02:00:03.640 now now you say they took you back. We're up 2187 02:00:03.680 --> 02:00:08.399 to February of twenty twenty four. They took you back, 2188 02:00:08.920 --> 02:00:14.119 the park took you back to court. Correct, And you 2189 02:00:14.239 --> 02:00:19.720 say even though they took you for non payment in February, 2190 02:00:19.800 --> 02:00:24.199 you say you have proof that you did pay. Now, 2191 02:00:24.399 --> 02:00:29.039 let me just ask you this, how much did the 2192 02:00:29.119 --> 02:00:32.479 charity pay this time through? When in twenty twenty four 2193 02:00:32.560 --> 02:00:34.880 did they pay for the whole twenty twenty four? What 2194 02:00:35.000 --> 02:00:36.079 did they pay for. 2195 02:00:37.640 --> 02:00:39.920 They didn't pay for anything in twenty twenty. 2196 02:00:39.640 --> 02:00:44.239 Four, okay, But in February of twenty twenty four, you 2197 02:00:44.319 --> 02:00:49.439 were they did an eviction, right correct? And what was 2198 02:00:49.479 --> 02:00:52.359 the result of that eviction? That was for non payment? 2199 02:00:52.479 --> 02:00:57.640 Right correct? And what months was that for non payment. 2200 02:00:57.319 --> 02:01:08.439 Of That was for for October, November, December and January. 2201 02:01:08.800 --> 02:01:12.319 Okay, Now were they accurate that the rent was not 2202 02:01:12.399 --> 02:01:14.880 paid for those months? 2203 02:01:15.760 --> 02:01:16.119 Yes? 2204 02:01:16.760 --> 02:01:20.119 Okay. So then in February of twenty twenty four, were 2205 02:01:20.159 --> 02:01:25.119 you finally evicted. 2206 02:01:23.279 --> 02:01:25.239 Yes, using Ryan's lease. 2207 02:01:25.960 --> 02:01:28.680 I get it, I get it. But but okay, I 2208 02:01:28.720 --> 02:01:32.279 get I know exactly. So why are you calling today? 2209 02:01:32.359 --> 02:01:34.760 What's the story today? How can we help you? What 2210 02:01:35.399 --> 02:01:36.760 is your contention today? 2211 02:01:38.760 --> 02:01:43.640 So I just I really don't know what direction to 2212 02:01:43.760 --> 02:01:44.000 go in. 2213 02:01:44.920 --> 02:01:47.560 Well, what have you done since February? You were evicted 2214 02:01:47.600 --> 02:01:51.039 in February, where did you go? Where did you go? 2215 02:01:52.199 --> 02:01:53.880 I didn't have anywhere to go? 2216 02:01:54.640 --> 02:01:55.920 Well where are you living? 2217 02:01:58.000 --> 02:01:58.239 Well? 2218 02:01:58.520 --> 02:02:02.840 So since number fourth I came to a friend's house. 2219 02:02:03.960 --> 02:02:06.760 Just what were you doing from February till September? What 2220 02:02:06.800 --> 02:02:07.359 were you doing? 2221 02:02:08.640 --> 02:02:13.800 I was just staying in long month and then okay. 2222 02:02:13.920 --> 02:02:18.560 Okay, okay, so here, let me explain something to you, Vanessa, 2223 02:02:18.720 --> 02:02:21.479 and I promise you, I swear to you. I took 2224 02:02:21.600 --> 02:02:24.920 so much time and I'm looking over every note in detail. 2225 02:02:25.800 --> 02:02:29.560 You paid twenty five hundred dollars up front with your boyfriend. 2226 02:02:29.640 --> 02:02:32.760 He paid twenty five and you bought a trailer. You 2227 02:02:32.840 --> 02:02:36.840 were living there for most of the time without ever 2228 02:02:36.880 --> 02:02:40.359 paying rent on your own. Okay, here's what I'm saying. 2229 02:02:40.439 --> 02:02:43.239 I'm not putting you down. I'm giving you some facts 2230 02:02:43.239 --> 02:02:45.840 of life here. And I don't mean this to teach 2231 02:02:45.880 --> 02:02:47.479 you a lesson. I mean this. I want you to 2232 02:02:47.520 --> 02:02:50.760 see the good in this. You have gotten so much 2233 02:02:50.920 --> 02:02:54.560 more than you're twenty five hundred dollars back and the 2234 02:02:54.680 --> 02:02:58.840 value of a used trailer. You are ahead of the 2235 02:02:58.880 --> 02:03:03.039 game right now. So even though you were evicted and 2236 02:03:03.079 --> 02:03:06.039 you said it was on his lease, it doesn't matter. 2237 02:03:06.600 --> 02:03:12.760 You were so sporadic with nonpayment of rent that no 2238 02:03:13.039 --> 02:03:17.119 court in the world or no people listening to your 2239 02:03:17.199 --> 02:03:22.640 story will say poor Vanessa. They won't. You've gotten more 2240 02:03:22.760 --> 02:03:26.520 charity than most people get in a lifetime. You've gotten 2241 02:03:26.560 --> 02:03:29.560 more people to pay your rent, You've gotten more people 2242 02:03:29.600 --> 02:03:32.079 to help you with attorney's fees and back. All of 2243 02:03:32.119 --> 02:03:35.199 this so now, when you were evicted in February of 2244 02:03:35.239 --> 02:03:40.840 twenty twenty four, I say, so what, even though I 2245 02:03:40.880 --> 02:03:45.159 don't want to see you homeless or anything, you lost 2246 02:03:45.520 --> 02:03:49.960 nothing everything? No, you lost nothing. You see you're looking 2247 02:03:50.000 --> 02:03:54.039 at it the wrong way. You lost nothing. You gained 2248 02:03:54.640 --> 02:03:57.439 the system to the tune of about one hundred grand 2249 02:03:57.479 --> 02:03:59.880 from what I could figure out. I'm not saying you 2250 02:04:00.039 --> 02:04:02.479 played the game. I'm not saying you're evil or bad. 2251 02:04:02.560 --> 02:04:05.479 I'm not. I'm trying to let you see where you are. 2252 02:04:05.960 --> 02:04:08.840 You have nothing coming to you and nothing owed to you. 2253 02:04:09.399 --> 02:04:12.600 If you lost everything, it's your problem. Let me ask 2254 02:04:12.640 --> 02:04:16.560 you something. Why did you never pay rent or pay 2255 02:04:16.840 --> 02:04:20.000 Why did you have charity pay rent for you for 2256 02:04:20.359 --> 02:04:22.960 twenty one, twenty two, twenty three and parted? But tell 2257 02:04:22.960 --> 02:04:26.600 me why did you not? Are you disabled? Were you 2258 02:04:26.640 --> 02:04:29.119 not able to work? Tell me what your situation is 2259 02:04:29.439 --> 02:04:31.520 so I can understand you better. 2260 02:04:33.479 --> 02:04:35.880 No, I'm not disabled. I was working. 2261 02:04:36.720 --> 02:04:42.319 I was. Everyone in the park is being overcharged and unlawfully. 2262 02:04:42.680 --> 02:04:46.479 Vanessa, you were not overcharged because you didn't pay. Vanessa, 2263 02:04:46.640 --> 02:04:48.760 here's what I want to know. What did you lose? 2264 02:04:50.720 --> 02:04:54.560 I lost everything? I lost my home, I lost. 2265 02:04:54.279 --> 02:04:56.720 My No, no, No, you didn't lose your You paid twenty 2266 02:04:56.720 --> 02:04:59.520 five hundred for that home, and you got ten times that, 2267 02:04:59.560 --> 02:05:01.880 you got one hundred times back. I want to know 2268 02:05:01.920 --> 02:05:02.479 what you lost. 2269 02:05:02.720 --> 02:05:03.960 I didn't get anything. 2270 02:05:04.079 --> 02:05:06.960 That mobile home probably wasn't worth the five grand you 2271 02:05:07.000 --> 02:05:08.640 paid for it. What I'm saying to you is. 2272 02:05:08.600 --> 02:05:11.239 This, It wasn't but I put everything into it. 2273 02:05:11.279 --> 02:05:12.159 I'm not from here. 2274 02:05:12.439 --> 02:05:13.720 What did you put into it? 2275 02:05:14.039 --> 02:05:17.079 Vanessa? I'm not trying, Vanessa. I promise you a. 2276 02:05:17.079 --> 02:05:19.960 Lot of money into it. How much a lot of money? 2277 02:05:20.199 --> 02:05:24.359 How much thousands of dollars really on the five thousand. Yes, 2278 02:05:24.479 --> 02:05:26.640 I have receipts for everything that I paid for. 2279 02:05:27.000 --> 02:05:29.239 Give me the biggest thing you put. Give me the 2280 02:05:29.239 --> 02:05:32.680 biggest Give me the biggest investment you made in that trailer, 2281 02:05:32.720 --> 02:05:33.520 in that mobile home. 2282 02:05:34.199 --> 02:05:37.119 What is windows in there? I put door I'm okay, 2283 02:05:37.239 --> 02:05:37.960 pile in there. 2284 02:05:38.039 --> 02:05:39.119 I'm putting walls up. 2285 02:05:39.239 --> 02:05:42.039 I'm I bought a new refrigerator. 2286 02:05:42.960 --> 02:05:46.680 Okay. So when you were evicted in February, When you 2287 02:05:46.680 --> 02:05:48.840 were evicted in February, what did they do with the 2288 02:05:48.880 --> 02:05:49.479 mobile home? 2289 02:05:51.520 --> 02:05:54.920 Well, it got broken into. They just they didn't evict me. 2290 02:05:55.000 --> 02:05:56.600 They just locked the doors on me. 2291 02:05:56.880 --> 02:05:58.840 Okay. They might have done that. 2292 02:05:58.880 --> 02:05:59.520 It reached it. 2293 02:05:59.560 --> 02:06:00.359 They might do that. 2294 02:06:00.399 --> 02:06:02.720 I can do that because you own the home. 2295 02:06:03.720 --> 02:06:06.359 Okay, listen, Vanessa, they did this. 2296 02:06:06.439 --> 02:06:08.920 Time and everything was stolen. 2297 02:06:08.960 --> 02:06:12.319 I don't even have a mattress, and I'm Vanessa. I 2298 02:06:12.399 --> 02:06:16.279 understand that. Vanessa. I know what you're saying. But I'm saying, 2299 02:06:16.279 --> 02:06:22.319 in the big Book of checks and balances, you take it, 2300 02:06:22.960 --> 02:06:23.640 and I was. 2301 02:06:23.640 --> 02:06:26.520 So fortunate to receive help from me. 2302 02:06:28.079 --> 02:06:33.199 It's possibly, Vanessa, I'm not. It's possible you were wrong, 2303 02:06:33.640 --> 02:06:36.640 but you will you were also righted. What I mean 2304 02:06:36.840 --> 02:06:39.600 by that is this, if you take on the big 2305 02:06:39.640 --> 02:06:43.800 Book of score, everything that you spent and everything that 2306 02:06:43.880 --> 02:06:46.960 you got, you're not behind. 2307 02:06:49.119 --> 02:06:51.079 I know that, but I am. 2308 02:06:51.600 --> 02:06:52.479 I know you are. 2309 02:06:53.119 --> 02:06:53.319 No. 2310 02:06:53.319 --> 02:06:58.199 No, I know, Vanessa. I know that you are because 2311 02:06:58.760 --> 02:07:02.119 to you it feels like a loss. It's not a 2312 02:07:02.199 --> 02:07:05.479 net loss, but it is a loss. What I'm saying is, 2313 02:07:05.960 --> 02:07:09.640 instead of fighting this battle that you will never win. 2314 02:07:10.399 --> 02:07:13.039 It will be too expensive and no one will take up. 2315 02:07:13.279 --> 02:07:16.640 No one is going to take this legal battle. That's 2316 02:07:17.119 --> 02:07:21.840 it's impossible. I'm telling you the truth. If you called me, 2317 02:07:22.239 --> 02:07:24.960 I promise you I'm not trying to make you feel bad. 2318 02:07:25.760 --> 02:07:30.159 Instead of trying to fight this old battle. Just move 2319 02:07:30.239 --> 02:07:36.680 forward now, heck you well, you need a job right 2320 02:07:36.960 --> 02:07:37.960 or do you have a job. 2321 02:07:39.720 --> 02:07:43.039 No, I'm working with to get an internship. 2322 02:07:43.119 --> 02:07:46.199 But I have nowhere to go. 2323 02:07:46.520 --> 02:07:46.600 No. 2324 02:07:46.720 --> 02:07:49.560 I understand. How old are you, Vanessa? How old are you? 2325 02:07:50.560 --> 02:07:51.159 Thirty two? 2326 02:07:51.760 --> 02:07:56.760 Okay? I look, there are places that can help you. 2327 02:07:57.359 --> 02:08:01.880 Are you addicted to any drugs? Okay? And are you 2328 02:08:01.920 --> 02:08:03.319 staying with friends right now? 2329 02:08:05.039 --> 02:08:05.359 Yes? 2330 02:08:06.079 --> 02:08:09.560 Okay. Here's the problem though, Vanessa. It's not like you 2331 02:08:09.560 --> 02:08:13.920 didn't get charity before. So even if somebody gave you money, 2332 02:08:14.319 --> 02:08:17.600 I'm not sure you would even use it wisely to 2333 02:08:17.680 --> 02:08:18.680 get on your seat. 2334 02:08:18.840 --> 02:08:19.359 Money. 2335 02:08:19.800 --> 02:08:20.720 What do you need? Need? 2336 02:08:20.800 --> 02:08:21.119 Money? 2337 02:08:21.199 --> 02:08:21.880 What do you need? 2338 02:08:22.199 --> 02:08:24.279 I just need? 2339 02:08:25.279 --> 02:08:29.520 So this the court order is invalid, unenforceable. 2340 02:08:30.039 --> 02:08:32.640 What is the court order? What is the court order? 2341 02:08:34.199 --> 02:08:37.239 I gotta take a break. What is it, Vanessa? What's 2342 02:08:37.239 --> 02:08:38.520 the what's the court order? 2343 02:08:39.800 --> 02:08:43.760 So the court order its me out? 2344 02:08:44.439 --> 02:08:44.800 Yes? 2345 02:08:46.319 --> 02:08:49.800 And it doesn't Okay. So Ryan is not listed as 2346 02:08:49.800 --> 02:08:51.239 a party in the case. 2347 02:08:51.399 --> 02:08:54.319 Okay, hold on, Vanessa, we will look into your case. 2348 02:08:54.359 --> 02:08:55.399 Do you have a case number? 2349 02:08:56.399 --> 02:08:56.800 I do? 2350 02:08:57.039 --> 02:09:01.039 Okay, Deputy d I really want you to look at 2351 02:09:01.079 --> 02:09:03.960 this case through your account. Hold on Vanessa. We're not 2352 02:09:04.000 --> 02:09:07.359 gonna kiss a goodbye. I can't make you any great promises. 2353 02:09:07.399 --> 02:09:12.600 We will look into the case. I'm Tom Martino. Go 2354 02:09:12.760 --> 02:09:16.479 with a sure thing Denver's best roofer Excel Roofing dot com. 2355 02:09:16.520 --> 02:09:22.239 You don't pay a cent until you're content. Time for 2356 02:09:22.279 --> 02:09:25.479 an insurance check up free, no obligation. In comparison, call 2357 02:09:25.560 --> 02:09:28.880 Compass Insurance paying too much your coverage at dozens of 2358 02:09:28.920 --> 02:09:31.560 insurance companies find out now three O three seven to 2359 02:09:31.640 --> 02:09:34.439 seven to one help. You'll think you're his only customer 2360 02:09:34.479 --> 02:09:36.720 when you choose Frank durand the real estate Man dot 2361 02:09:36.760 --> 02:09:40.279 com to list your home with Remax Alliance three three 2362 02:09:40.359 --> 02:09:49.359 nine two zero sixteen twenty two. Hi, Tom Martino, you're shore. 2363 02:09:50.199 --> 02:09:53.720 Let me get to him. Look, people, no matter what 2364 02:09:53.760 --> 02:09:57.359 you think of me, I just couldn't hang up on 2365 02:09:57.399 --> 02:10:01.119 that girl. But she's got a problem. She just doesn't 2366 02:10:01.199 --> 02:10:04.439 understand responsibility of any kind. And I don't think she 2367 02:10:04.479 --> 02:10:07.760 put thousands into that mobile home. I just don't. But 2368 02:10:07.840 --> 02:10:11.159 the other part we have is that she's still on 2369 02:10:11.199 --> 02:10:14.680 the title that guy. So even if she, I mean, 2370 02:10:15.039 --> 02:10:17.840 there's no way to help her, because even if everything 2371 02:10:17.880 --> 02:10:23.800 they did was illegal, she still has a mobile home 2372 02:10:23.880 --> 02:10:26.600 that she has to pay on with him as half 2373 02:10:26.640 --> 02:10:29.720 of it. He can come in and take half or 2374 02:10:29.960 --> 02:10:32.319 demand that she sell it. I don't even understand what's 2375 02:10:32.319 --> 02:10:36.840 going on. But did people hear I hear people on 2376 02:10:36.880 --> 02:10:39.600 YouTube and people texting me saying she said she was 2377 02:10:39.640 --> 02:10:44.000 pregnant or had a baby, And I don't remember that, 2378 02:10:44.159 --> 02:10:44.399 and I. 2379 02:10:44.920 --> 02:10:46.960 Too, if that's what she said, I missed it. 2380 02:10:47.720 --> 02:10:50.399 I heard that she that she had a child, and 2381 02:10:50.520 --> 02:10:52.119 Dimitri heard. 2382 02:10:51.960 --> 02:10:56.640 That she's Okay, here's the thing, here's the thing. And 2383 02:10:56.720 --> 02:11:00.159 I don't know why this happens, and I I do 2384 02:11:00.199 --> 02:11:06.600 feel sorry for people, even people who don't understand responsibility. 2385 02:11:07.680 --> 02:11:12.960 Nobody put her in that position. She got more help 2386 02:11:13.000 --> 02:11:17.159 than most people ever get and kept squandering the help. 2387 02:11:17.960 --> 02:11:21.239 Think about it. There was at one time they came 2388 02:11:21.279 --> 02:11:24.720 in and paid a year and a half of back 2389 02:11:24.800 --> 02:11:28.039 rent and forward rent a year and a half total 2390 02:11:28.359 --> 02:11:33.640 at one time, plus attorney's fees and collection fees to 2391 02:11:33.800 --> 02:11:37.159 keep her in that place, and the very next month 2392 02:11:37.279 --> 02:11:37.920 she didn't pay. 2393 02:11:38.079 --> 02:11:41.279 And if she's working, why isn't she paying rent. 2394 02:11:43.159 --> 02:11:46.439 Look, I'm not trying to pile it on her. I 2395 02:11:46.560 --> 02:11:49.439 was trying to show her she's ned ahead rather than 2396 02:11:49.439 --> 02:11:53.079 trying to fight for that trailer. She just needs to 2397 02:11:53.199 --> 02:11:56.319 keep working and try to get a place. There are 2398 02:11:56.479 --> 02:12:01.920 places that will help her as a single mom. There 2399 02:12:01.960 --> 02:12:07.399 are places, but you're not no one. No one is 2400 02:12:07.479 --> 02:12:11.079 going to help her go back and try to retrieve 2401 02:12:11.159 --> 02:12:14.520 that trailer where half of it is owned by a 2402 02:12:14.600 --> 02:12:17.000 guy who took out a gun and shot at her 2403 02:12:17.359 --> 02:12:25.239 or shot in the kitchen. Nobody, Hannah, real quick, I 2404 02:12:25.399 --> 02:12:28.359 need to change the topic. I really do you have 2405 02:12:28.439 --> 02:12:31.159 the special for the thirty nine dollars cleaning deep clean? 2406 02:12:31.640 --> 02:12:33.520 Get it done now? When is that going to go away? 2407 02:12:33.560 --> 02:12:36.680 Somebody texted and said, you keep saying before the cold 2408 02:12:37.039 --> 02:12:40.399 when does it actually go away? And I I'd like 2409 02:12:40.439 --> 02:12:42.680 to answer, it's when you can't handle it on the 2410 02:12:42.720 --> 02:12:45.199 schedule anymore, right as soon as it's the first cold snap, 2411 02:12:45.239 --> 02:12:45.640 I think. 2412 02:12:45.840 --> 02:12:47.880 So what happens is when we have that cold snap 2413 02:12:48.239 --> 02:12:50.399 and folks haven't taken care of their systems, right, that's 2414 02:12:50.399 --> 02:12:53.319 when we get those emergency calls and retechnicians there. 2415 02:12:53.800 --> 02:12:56.039 Then it's very difficult for us to schedule. 2416 02:12:56.239 --> 02:12:58.359 But you still will do them if you can get 2417 02:12:58.399 --> 02:12:59.920 them in the schedule, but almost never. 2418 02:13:00.319 --> 02:13:02.960 But right now is the time when we can get 2419 02:13:03.000 --> 02:13:05.600 you in. Yeah, it is not a problem. 2420 02:13:05.960 --> 02:13:08.319 And then you don't have to worry in the winner 2421 02:13:08.640 --> 02:13:10.479 and we're not showing up when you're breaking down because 2422 02:13:10.479 --> 02:13:12.680 you're not breaking down because you have that deep clean 2423 02:13:12.760 --> 02:13:14.520 the maintenance and you are good to go. 2424 02:13:14.800 --> 02:13:16.800 All right, three oh three seven one, three eight two 2425 02:13:16.880 --> 02:13:19.840 five five. Look at I know that I got behind 2426 02:13:20.000 --> 02:13:22.399 talking to her and all of that. One Clear Choice 2427 02:13:22.439 --> 02:13:25.800 Garage Doors they have a twenty four to seven service. 2428 02:13:26.000 --> 02:13:28.479 Why would they happen to have that for a garage 2429 02:13:28.520 --> 02:13:31.359 door because if you can't get a closed at night, 2430 02:13:31.600 --> 02:13:34.039 that that's a security issue. They have twenty four to 2431 02:13:34.039 --> 02:13:36.319 seven service. They also have all of their prices on 2432 02:13:36.359 --> 02:13:38.520 their website. They also do every part of the door, 2433 02:13:38.560 --> 02:13:42.760 every part of the opener. That's one Clear Choice Doors 2434 02:13:42.880 --> 02:13:46.920 dot com. Go with a sure thing Denver's Best roofer 2435 02:13:47.039 --> 02:13:48.520 Excel Roofing dot com. 2436 02:13:48.560 --> 02:13:50.560 You don't pay a cent until you're content. 2437 02:13:53.960 --> 02:13:57.159 Time for an insurance check up, free no obligation comparison 2438 02:13:57.279 --> 02:14:00.800 call Compass Insurance paying too much your bridge at dozens 2439 02:14:00.840 --> 02:14:03.600 of insurance companies find out now three all three seven 2440 02:14:03.680 --> 02:14:06.479 seven to one help. You'll think you're his only customer 2441 02:14:06.520 --> 02:14:08.800 when you choose Frank durand the real estate Man dot 2442 02:14:08.800 --> 02:14:12.119 Com to list your home with Remax Alliance three all 2443 02:14:12.159 --> 02:14:18.720 three nine two zero sixteen twenty two. Hi Tom Martina 2444 02:14:18.720 --> 02:14:22.319 on here three O three seven one three talk three 2445 02:14:22.319 --> 02:14:24.920 all three seven one three eight two five five. We'll 2446 02:14:24.960 --> 02:14:26.720 only have a We only have a few minutes left 2447 02:14:26.760 --> 02:14:31.079 on the show. I don't know. There seems to be 2448 02:14:31.079 --> 02:14:35.359 a consensus that this woman might be your own worst enemy, 2449 02:14:35.399 --> 02:14:42.439 and it happens. But the question that I have, and 2450 02:14:42.479 --> 02:14:44.600 this has happened from doing this show for years and 2451 02:14:44.680 --> 02:14:49.439 years and years and years, where does the poor me 2452 02:14:49.600 --> 02:14:55.239 syndrome come from? Where does it come from? The poor me? 2453 02:14:56.199 --> 02:15:01.439 When we know it doesn't happen and overnight? Where does that? 2454 02:15:01.840 --> 02:15:04.199 Where does that syndrome come from? What do you think, Hannah? 2455 02:15:04.239 --> 02:15:06.800 Where do you think it comes from? Mmmm? 2456 02:15:07.399 --> 02:15:08.520 Where does the poor mean? 2457 02:15:08.960 --> 02:15:10.399 Because we hear it all the time. You've been in 2458 02:15:10.439 --> 02:15:12.640 the media for years, people, you don't you know, you 2459 02:15:13.199 --> 02:15:15.880 do marketing and stuff like I do, right, but you 2460 02:15:15.920 --> 02:15:19.079 also do a show. You also do some anchoring. So okay, 2461 02:15:19.680 --> 02:15:24.439 how many that's the entire the entire human population is 2462 02:15:24.479 --> 02:15:24.880 poor me? 2463 02:15:25.760 --> 02:15:29.680 I think in many ways right now we are witnessing 2464 02:15:29.680 --> 02:15:32.279 a society where there's a victim, Olympics where it's a 2465 02:15:32.279 --> 02:15:35.720 competition almost, but at the end of the day, you 2466 02:15:35.760 --> 02:15:39.479 have control of you and you can't argue that where 2467 02:15:39.520 --> 02:15:40.079 it comes from. 2468 02:15:40.159 --> 02:15:44.000 I don't know, all right. The thirty nine dollars special 2469 02:15:44.079 --> 02:15:47.720 fix Myhome dot Com book now, Fix my Home book now, 2470 02:15:48.000 --> 02:15:51.159 don't forget three oh three Martino three oh three, six, 2471 02:15:51.319 --> 02:15:54.039 two seven eight, four sixty six, and we'll be in 2472 02:15:54.079 --> 02:15:57.319 touch with you. Never standhold, Save all your problems for me.