WEBVTT

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<v Speaker 1>Welcome back to another episode of the Restaurant Report. Today,

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<v Speaker 1>we're going to be looking at a market update and

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<v Speaker 1>mainly looking at what is going on from a brand side,

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<v Speaker 1>also some consumer trends where the market may be leaning

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<v Speaker 1>in terms of sales and profits, and some of the

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<v Speaker 1>challenges that we'll be facing here in the industry. Today

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<v Speaker 1>is going to be a good one that I don't

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<v Speaker 1>think you guys are going to want to miss. I'm

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<v Speaker 1>going to be joined here by Sam Ocus, who is

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<v Speaker 1>the editor in chief of Nation's Restaurant News. You guys

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<v Speaker 1>know them over there at Informa. It's going to be

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<v Speaker 1>a good, lively discussion and I want you guys to

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<v Speaker 1>stick around. We'll be right back. This episode is brought

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<v Speaker 1>Check it all out. Just go over to Gusto dot

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<v Speaker 1>com use our link down below to get started. See

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<v Speaker 1>you there. All right, We're back here on the Restaurant

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<v Speaker 1>Report and I've got Sam Olcus coming in with me

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<v Speaker 1>today and Sam, how are you.

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<v Speaker 2>I'm good, Paul, thanks for having me.

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<v Speaker 1>Nice to see you. Very good. Likewise, listen, I wanted

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<v Speaker 1>to you know, we talked a little bit about this

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<v Speaker 1>on pree of the show. Tell me a little bit

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<v Speaker 1>about where Informa is today. You mentioned there's some changes

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<v Speaker 1>in the roles and you guys got some team changes.

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<v Speaker 1>Give us an update a little bit of what's going

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<v Speaker 1>over there.

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<v Speaker 3>Yeah, sure, so if you don't know, Informa is a

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<v Speaker 3>global event management company primarily based in London, but over

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<v Speaker 3>the years they've grown to encompass also immediate side of

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<v Speaker 3>the business as well. So we have our division is

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<v Speaker 3>called Informa Food Service, and in Forma food Service encompasses

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<v Speaker 3>six publications. Nation's Restaurant News and Restaurant Hospitality are two

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<v Speaker 3>of them. Those are the two ioversee. We also have

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<v Speaker 3>Restaurant Business and Food Service Director, and then we have

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<v Speaker 3>two retail publications, Supermarket News and CSP. So it's all

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<v Speaker 3>food related publications for the industry within Informa Food Service.

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<v Speaker 3>But we are a part of the bigger event management

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<v Speaker 3>company that is in Forma.

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<v Speaker 1>Okay, so Informa has events obviously multi sectors that you

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<v Speaker 1>guys track. Obviously, the food side is the big one

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<v Speaker 1>that we're going to be diving in today. I want

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<v Speaker 1>to kind of lead off with the topic around the

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<v Speaker 1>layoffs because that's probably the biggest news that's been hitting

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<v Speaker 1>here recently. Starbucks went in had some layoffs. We saw

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<v Speaker 1>Brian Nickel kind of make a pretty drastic move in

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<v Speaker 1>the space right now, and he also did a big

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<v Speaker 1>kind of callback to his team saying, Hey, we're really

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<v Speaker 1>focused on getting the job done. We want people to

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<v Speaker 1>come back in the office. Are you seeing any other

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<v Speaker 1>brands that are really kind of in that position right now?

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<v Speaker 2>Yeah, certainly.

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<v Speaker 3>You know, we've seen layoffs across the industry, Panera, Bloomin brands,

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<v Speaker 3>a number of companies have announced they're going to do that,

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<v Speaker 3>and you know, this is part of a broader trend

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<v Speaker 3>across industries. I think, you know, post pandemic. To be

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<v Speaker 3>honest with you, I'm surprised it didn't happen earlier. I

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<v Speaker 3>think a couple of years ago we started to see

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<v Speaker 3>a lot of layoffs at technology companies in particular, right.

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<v Speaker 2>So, I think it was early twenty twenty three.

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<v Speaker 3>You know, we were calling twenty twenty three the Year

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<v Speaker 3>of efficiencies.

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<v Speaker 2>Meta.

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<v Speaker 3>The Facebook owner was I think laying off ten thousand

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<v Speaker 3>employees something like that, you know, So we thought at

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<v Speaker 3>that time, oh wow, so lots of layoffs coming all

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<v Speaker 3>of the glut of the pandemic, especially in the tech sector,

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<v Speaker 3>was going to have a domino effect and we're going

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<v Speaker 3>to start seeing more layoffs as companies try to leverage

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<v Speaker 3>technology to achieve efficiency. And it didn't happen as much

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<v Speaker 3>in the restaurant industry then, So I think to some

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<v Speaker 3>degree what we're seeing now is that kind of pushed

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<v Speaker 3>back to where here in early twenty twenty five, companies

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<v Speaker 3>are saying, look, we are too fat at the top,

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<v Speaker 3>We've got too much especially you know on the corporate

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<v Speaker 3>side of things, We've got to get a leaner ship here.

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<v Speaker 3>We've got to have some efficiencies to improve our profitability because,

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<v Speaker 3>as I think we'll probably talk about here, you know,

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<v Speaker 3>profitability is taking a hit as costs of everything go.

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<v Speaker 2>Up, as consumers pull back because of inflation.

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<v Speaker 3>So in order to improve profitability, this is one of

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<v Speaker 3>the ways companies are looking is at the corporate.

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<v Speaker 1>Layoffs well, and I think you're hitting on it is

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<v Speaker 1>the profit side of this. We'll look at some Chipoli

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<v Speaker 1>numbers here in a minute, but this is something that

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<v Speaker 1>has mostly been at the corporate level. However, I've also

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<v Speaker 1>talked to a lot of operators here recently in the

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<v Speaker 1>fast casual space. They've even talked about trying to slow

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<v Speaker 1>their growth in terms of hiring and looking to hire

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<v Speaker 1>more quality. So I'm kind of curious, do you think

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<v Speaker 1>we're going to see a little bit of a shift

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<v Speaker 1>in possibly the workforce and is this being aided in

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<v Speaker 1>by maybe some of the improvements that we've seen from AI.

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<v Speaker 3>Absolutely, I mean I think no doubt about it. For

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<v Speaker 3>the last five to ten years, as we've watched a

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<v Speaker 3>lot of the tech innovation come forward that in a

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<v Speaker 3>lot of ways is doing the role of some employees.

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<v Speaker 3>I mean, I think a very easy thing to look

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<v Speaker 3>at is voice activated ordering and putting that in the

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<v Speaker 3>drive through. So, just using that as an example, QSR

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<v Speaker 3>brands in particular tend to do seventy to eighty percent

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<v Speaker 3>of their business in the drive through lane, which makes

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<v Speaker 3>the drive through order taker one of the most important

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<v Speaker 3>people in that building, and if you replace that person

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<v Speaker 3>with AI, if that's a voice activated AI that is

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<v Speaker 3>taking your order, you're you're maybe not necessarily getting rid

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<v Speaker 3>of that position, but you're going to reallocate that labor.

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<v Speaker 3>And even as you reallocate the labor with your strong

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<v Speaker 3>employee who was previously to making orders in the drive through,

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<v Speaker 3>it's going to have that domino effect to where you

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<v Speaker 3>aren't going to need that many employees in the restaurant.

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<v Speaker 3>So that's just one example of throughout the operation, particularly

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<v Speaker 3>in the back of house, I think you see a

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<v Speaker 3>shakeup of technology taking over some of the roles of employees,

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<v Speaker 3>a reallocation of labor, often toward the front of the

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<v Speaker 3>house to provide hospitality. But it is affording the restaurant

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<v Speaker 3>companies the ability to pull back on their labor, which

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<v Speaker 3>of course is one of the biggest cost on your

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<v Speaker 3>p and l anymore and getting more and more expensive,

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<v Speaker 3>and of course the quality talent just isn't there when

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<v Speaker 3>you're hiring, so tech makes a lot of sense in

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<v Speaker 3>relieving the pressure of labor.

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<v Speaker 2>So I think that's what you're talking about, Paul Is.

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<v Speaker 3>I think a lot of companies are saying, okay, well,

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<v Speaker 3>we're going to pull back on hiring. We're going to

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<v Speaker 3>look for ways that tech can you make our operation

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<v Speaker 3>more efficient, pick up a lot of the responsibilities that

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<v Speaker 3>our employees previously were doing, and that's going to have

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<v Speaker 3>the net effect of a couple of positions getting cut.

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<v Speaker 1>Yeah, I think the key here when you look at

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<v Speaker 1>the percentage of savings. I'll go in and I'll share

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<v Speaker 1>this portion of the article. Let me kind of zoom

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<v Speaker 1>in on that here as well. What you'll notice is

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<v Speaker 1>Denny's CFO. This is Robert Verstek. He said that just

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<v Speaker 1>the corporate support centers, which goes back to here. Now, granted,

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<v Speaker 1>support centers are usually supporting maybe the operation side, but

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<v Speaker 1>still saying that this would result in about a three

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<v Speaker 1>and a half to four percent savings in their general

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<v Speaker 1>administrative expenses. So I'm kind of curious if that is

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<v Speaker 1>being impacted just by work that it's kind of like

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<v Speaker 1>doze for the restaurant industry. Are we seeing kind of

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<v Speaker 1>a cycle of saying, well, we just had some jobs

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<v Speaker 1>that were a little bit more fluffed than they were productive,

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<v Speaker 1>or do you think, oh, no, we're doing that on

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<v Speaker 1>an AI by which is it or is it a

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<v Speaker 1>blend of both.

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<v Speaker 3>Probably a blend of both. I mean, if you look

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<v Speaker 3>at what Brian Nicol has done at Starbucks. You know,

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<v Speaker 3>when he announced that there would be layoffs, before they

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<v Speaker 3>announced the scope of those layoffs, he said that they

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<v Speaker 3>were going to target employees at the corporate level who

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<v Speaker 3>you know, weren't in any kind of meaningful leadership position

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<v Speaker 3>where they you know, they didn't necessarily have ownership of

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<v Speaker 3>any particular project or division, which is you know, basically

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<v Speaker 3>stripping out layers. Right. So I think that this is

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<v Speaker 3>what a lot of private equity will do well to

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<v Speaker 3>go exact bliness, they strip out the layers, right, And

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<v Speaker 3>I think that's what some of these companies are doing,

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<v Speaker 3>you know, and what perhaps DOJE is doing at a

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<v Speaker 3>broader federal level. And so and whether you think that's

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<v Speaker 3>right or wrong, by the way, that that has the

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<v Speaker 3>effect of lowering your GNA. As the Dennis CFO was

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<v Speaker 3>alluding to their finding hopefully some efficiencies, I mean, because look,

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<v Speaker 3>you don't want to strip out the layers and then

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<v Speaker 3>you know, in the months after that, find out oh,

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<v Speaker 3>like those were actually quintessential employees that we needed to

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<v Speaker 3>run this business. Yeah, so there is a danger to it,

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<v Speaker 3>but I think if you're a little bit more precise,

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<v Speaker 3>you're a little bit more calculated on who the people

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<v Speaker 3>we need to have and who are the quintessential employees

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<v Speaker 3>to running this company versus those who are maybe we

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<v Speaker 3>have a little bit of fluff, maybe there's a little

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<v Speaker 3>bit of glut here. There is a way I think

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<v Speaker 3>you can do it to make it where you are

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<v Speaker 3>saving and you are finding efficiencies as well. Yeah.

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<v Speaker 1>I think the you know, the brands that I've talked

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<v Speaker 1>to who have done and gone through the process of

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<v Speaker 1>at least setting up a plan for twenty twenty five

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<v Speaker 1>for reducing corporate workforce, most of them have kind of

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<v Speaker 1>pointed it at, hey, we are getting to more AI

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<v Speaker 1>tools that possibly I don't need as many people. In marketing,

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<v Speaker 1>I don't need as many people. Maybe enfranchising A lot

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<v Speaker 1>of that is being done now in new places. But

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<v Speaker 1>to your point is if they just overreach, that could

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<v Speaker 1>be obviously an issue for the brand going forward, especially

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<v Speaker 1>on growth.

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<v Speaker 3>Yeah, and I think yeah, and I to point out

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<v Speaker 3>to just you know, the support part of support center,

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<v Speaker 3>which is, if you have a company, let's just use

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<v Speaker 3>McDonald's as an example, McDonald's is ninety five percent franchised

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<v Speaker 3>and they have thousands and thousands of franchises or thousands

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<v Speaker 3>of franchise operators. If you, as a sport center, cut

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<v Speaker 3>the people who are supporting the franchisees, that of course

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<v Speaker 3>has a trickle down effect, right sure, and you're going

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<v Speaker 3>to start having disgruntled franchisees. You're going to have the

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<v Speaker 3>restaurants start start falling apart, frankly, because the role of

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<v Speaker 3>a support center is to do exactly that, is to

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<v Speaker 3>support the restaurants. So that's where it's I think restaurants

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<v Speaker 3>must be very very careful. They must say, we're not

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<v Speaker 3>going to cut the part of this business that is

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<v Speaker 3>ensuring a great experience at the restaurant level. Perhaps we're

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<v Speaker 3>just cutting the parts of this business that I think, Paul,

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<v Speaker 3>to your point, if you look at AI and data

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<v Speaker 3>and how it's affecting, for example, supply chain, if you

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<v Speaker 3>had a whole team of people who were in charge

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<v Speaker 3>of the supply chain and managing supply and logistics, and

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<v Speaker 3>suddenly you have AI that can do that very effectively, well,

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<v Speaker 3>maybe you don't need as many people on that team

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<v Speaker 3>because you have those tools that can do it for you.

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<v Speaker 1>All Right, We're going to continue on the challenges in

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<v Speaker 1>the industry. Obviously, this isn't a doomsday podcast, we do.

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<v Speaker 1>We're going to talk about some good stuff too. Yes,

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<v Speaker 1>in the end to kind of get into that, I

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<v Speaker 1>want to talk about sales and profit. Obviously, one of

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<v Speaker 1>the biggest issues that we're already faced with as recording today.

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<v Speaker 1>We actually saw President Trump come in with not an extended,

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<v Speaker 1>a more amped up tariff on Canada on aluminum steel

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<v Speaker 1>went up to like fifty percent. But here's the point

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<v Speaker 1>I'm getting at is that this unsettling feeling I think

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<v Speaker 1>is probably in the gut of a lot of CEOs

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<v Speaker 1>right now, even in the food space, because they're like, hey,

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<v Speaker 1>what do we get from Canada? Because there could be

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<v Speaker 1>another target, whether it's Mexico or Canada. We've already seen

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<v Speaker 1>this will play a clip here from Scott Boat Ride.

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<v Speaker 1>But if you look at just the inflation impact on

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<v Speaker 1>American consumers, because this is going to trickle down probably

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<v Speaker 1>into a lot of other areas, not just steal in

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<v Speaker 1>an aluminum. But you'll notice here a couple of points

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<v Speaker 1>that this article is hitting on right here from Bloomberg

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<v Speaker 1>is they're really going after some of the core things

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<v Speaker 1>low income households. And this is where I'm going on this.

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<v Speaker 1>Let me kind of zoom in on that for everybody

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<v Speaker 1>that's watching this over on YouTube. Low income households who

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<v Speaker 1>spend a larger share of their budgets on goods, they're

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<v Speaker 1>wealthy and tend to favor cheaper imports. This is going

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<v Speaker 1>to bear the brunt of the hit on a lot

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<v Speaker 1>of these So this being the FAE the face of

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<v Speaker 1>potentially the restaurant industry as well, because QSR, fast casual

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<v Speaker 1>target that household. And if we do see some pressures

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<v Speaker 1>here from these other ancillary tariffs, do you think that's

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<v Speaker 1>going to have an impact on the industry here in

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<v Speaker 1>twenty five.

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<v Speaker 2>Yeah, there's no doubt. There's no doubt.

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<v Speaker 3>The National Restaurant Association wrote a letter to the Trump

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<v Speaker 3>administration saying that it would be about twelve billion dollars.

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<v Speaker 3>It would cost to the industry about twelve billion dollars. Now,

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<v Speaker 3>I cannot keep up with what wave of tariffs are

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<v Speaker 3>being proposed, and so that was perhaps a previous wave.

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<v Speaker 3>That number might actually be higher now I'm not sure,

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<v Speaker 3>but I think what you know, the Association is trying

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<v Speaker 3>to point out is you know, we import a lot

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<v Speaker 3>of food to this country. And if you think about

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<v Speaker 3>something like Mexico and avocados, I believe it's something like

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<v Speaker 3>ninety percent of the avocados in America are grown in Mexico. Something,

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<v Speaker 3>you know, incredible like that. So you know, tariffs they

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<v Speaker 3>have of course a huge impact on the food industry.

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<v Speaker 3>And so when you think about twelve billion dollars, you know,

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<v Speaker 3>you might say to yourself, Okay, in a one point

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<v Speaker 3>five trillion dollar business, is twelve billion dollars just to

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<v Speaker 3>drop in the bucket. But I think what you're getting

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<v Speaker 3>at here, Paul, is the fact that that twelve billion dollars,

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<v Speaker 3>especially if you hit a company, say a Mexican chain

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<v Speaker 3>that serves a lot of avocados, and they have no

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<v Speaker 3>choice but to increase their prices because of what they're

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<v Speaker 3>paying on those imported avocados, for example, then yes, that

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<v Speaker 3>will have a big impact on the low income consumer.

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<v Speaker 3>And I think to that article's point, you know, the

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<v Speaker 3>low income consumer, we are already seeing them pull back.

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<v Speaker 2>You've already seen that inflation. Has they finally had enough

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<v Speaker 2>with inflation?

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<v Speaker 3>With menu prices going up twenty five thirty thirty five

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<v Speaker 3>percent at a lot of chains. They can't take it anymore.

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<v Speaker 3>They're tidening the belts, they're pulling back. And if you

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<v Speaker 3>add this an additional layer in the tariffs on top

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<v Speaker 3>of it, if you have to increase cost of goods

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<v Speaker 3>that are imported from other countries getting these tariffs, yeah,

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<v Speaker 3>they're going to have had enough and they're going to

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<v Speaker 3>say I'm going to call it now.

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<v Speaker 2>They have to eat so they you know, supermarkets are also.

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<v Speaker 3>Selling goods that are affected by tariffs. So the unfortunate

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<v Speaker 3>reality is that there's not a great solution for low

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<v Speaker 3>income consumers. But we've seen throughout history that historically they

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<v Speaker 3>will they will cut back on restaurants first, if they're

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<v Speaker 3>cutting back on any expense.

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<v Speaker 1>Well, and there are some there are some indicators out

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<v Speaker 1>there that restaurants are trying to almost position themselves as

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<v Speaker 1>an alternative option to even going grocery, to the grocery

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<v Speaker 1>side of things, or blending, because I see this in

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<v Speaker 1>a lot of families where they order something from a

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<v Speaker 1>takeout restaurant and then they'll backfill it, you know, at home,

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<v Speaker 1>whether it's a dinner or a lunch you know thing.

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<v Speaker 1>I mean, even our family does that and it's pretty effective.

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<v Speaker 1>I want to play a clip though for you. This

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<v Speaker 1>is Scott Boatwright coming in from Chipotle and he has

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<v Speaker 1>some interesting statements that he did in this in this

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<v Speaker 1>interview here with Bloomberg. Let me play this for you.

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<v Speaker 4>Let's start with tariffs, because we can't avoid the elephant

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<v Speaker 4>in the room here, the single biggest way that tariffs

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<v Speaker 4>are making your life actual potlein more difficult.

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<v Speaker 5>Of course, tariff's impact everyone here in the US as

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<v Speaker 5>we think about I know avocado supply is on the

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<v Speaker 5>top of mind for a lot of US consumers. It

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<v Speaker 5>is for us as you can imagine, we've gone through

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<v Speaker 5>what we believe to be a very sound vendor diversification

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<v Speaker 5>program as it relates to buying avocados. We buy everything

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<v Speaker 5>that we can possibly pick up here in the US

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<v Speaker 5>during the growing season that's here in California. But we've

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<v Speaker 5>also moved out of Mexico, which was about eighty percent

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<v Speaker 5>of our supply, to other countries like Dominican Republic and

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<v Speaker 5>even Colombia, and reduce the reliance to about fifty percent.

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<v Speaker 5>With further diversification efforts underway.

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<v Speaker 4>So the diversification effort and the sourcing inside the US.

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<v Speaker 4>How has that affected the cost? Has it increased costs

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<v Speaker 4>for you?

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<v Speaker 1>All right, I'm gonna pause it there. That was a

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<v Speaker 1>crazy question. Increased costs? Why would you if you're increasing

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<v Speaker 1>your costs? All right, but they are talking about diversification.

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<v Speaker 1>So that's at least one you know, tool in their

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<v Speaker 1>in their bin that they can go fight.

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<v Speaker 3>Now.

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<v Speaker 1>One thing it went on in that in that article

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<v Speaker 1>and then that video to say is that Chipotle is

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<v Speaker 1>not going to raise prices. My question to you how

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<v Speaker 1>long can they hold the line?

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<v Speaker 2>That's a great question.

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<v Speaker 3>And you know that that is a bet that this

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<v Speaker 3>is a short term thing. That's I think that's a

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<v Speaker 3>bet to say, Okay, you know, the tariffs are coming in,

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<v Speaker 3>maybe for as a short term uh you know thing

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<v Speaker 3>that happens, but eventually, perhaps whether it's you know, consumer

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<v Speaker 3>outcry or whatever it is, that perhaps they'll pull back

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<v Speaker 3>on the tariffs eventually, or if it's some political stalemate

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<v Speaker 3>that President Trump is you know, trying to get Mexico

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<v Speaker 3>in Canada to do something, you know, and they've bend.

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<v Speaker 2>To his will, you know, whatever that is.

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<v Speaker 3>I think Chipotle's probably betting that this is not a

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<v Speaker 3>long term thing that they're going to have to face

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<v Speaker 3>and that they can go back to their preferred avocado supply.

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<v Speaker 2>So who knows.

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<v Speaker 3>I think if there's one thing about this administration, it's unpredictability.

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<v Speaker 3>Nobody really knows. But to point out about the supply

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<v Speaker 3>chain diversification, I mean, one of the luxuries I guess

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<v Speaker 3>you could call it, unfortunately of the pandemic is the

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<v Speaker 3>flexibility with which companies were able to get around supply

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<v Speaker 3>chain you know, challenges because of course in the pandemic

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<v Speaker 3>we saw as the borders shut down, companies had to

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<v Speaker 3>get very creative in their supply They had to figure

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<v Speaker 3>out logistically, you know, how can I get avocados, how

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<v Speaker 3>can I get you know, vegetables, fruits, whatever it might be.

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<v Speaker 3>And they developed that muscle of okay, let's diversify our

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<v Speaker 3>supply chain. So that's a good tool to have in

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<v Speaker 3>your toolbox now when you face tariffs and you can

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<v Speaker 3>do as Scott was saying, which is okay, we're going

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<v Speaker 3>to go you know source of course from our local

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<v Speaker 3>California avocado growers, or go to Peru or Colombia, you know,

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<v Speaker 3>So that is a solution. The unfortunate reality is that's

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<v Speaker 3>also a logistical headache to have to do that. And

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<v Speaker 3>the fact of the matter is there are also parts

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<v Speaker 3>of this world that are you know, the soul growers

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<v Speaker 3>and certain goods.

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<v Speaker 2>Right.

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<v Speaker 3>So, Mexico is one of the premier avocado growers. It's

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<v Speaker 3>not the only one, but it's one of the premiere

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<v Speaker 3>avocado growers. So, and we all know what supply chain.

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<v Speaker 2>Two.

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<v Speaker 3>The other thing is, depending on how much you might

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<v Speaker 3>need of a certain good, you can't snap your fingers

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<v Speaker 3>and make a supply chain appear there. You know, growers

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<v Speaker 3>in years in some instances to get a crop planted

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<v Speaker 3>and harvested. So it's not so easy as to say, okay,

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<v Speaker 3>well I'm going to move my supply from Mexico to Peru.

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<v Speaker 2>There we go. I've figured it out.

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<v Speaker 3>You have to figure out things like, okay, well, who

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<v Speaker 3>are the growers, how long do they have before this harvest?

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<v Speaker 3>You know, how much volume is there, how much does

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<v Speaker 3>it cost? How do we do you know, do we

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<v Speaker 3>plan three years in advance and say we're going to

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<v Speaker 3>go and plan that we're going to have Columbia supply

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<v Speaker 3>some of our avocados instead. That is a headache. It

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<v Speaker 3>is logistics a nightmare really to some degree. So you

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<v Speaker 3>don't want to have to do it, but it is

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<v Speaker 3>a possibility that you can do it.

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<v Speaker 2>Well.

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<v Speaker 1>Okay, So with that being the case, we'll stay on

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<v Speaker 1>Chipotle here for a second because I want to show

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<v Speaker 1>some data to you, because this is to me, I

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<v Speaker 1>look at this, you know more from an analyst side

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<v Speaker 1>of things. I'll talk about that in a second. I mean,

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<v Speaker 1>we've been Saver has shifted a little bit of our

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<v Speaker 1>business model here recently into from really a podcast in

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<v Speaker 1>thought leadership only platform. We have another division where we

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<v Speaker 1>do investment and here recently we also opened up a

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<v Speaker 1>fund to do some investment in the restaurant space. I'm

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<v Speaker 1>paying a lot more attention to these these data points,

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<v Speaker 1>and one that I wanted to show you was this

421
00:21:01.000 --> 00:21:04.960
<v Speaker 1>right here. This is coming in from Chipotle's basically their

422
00:21:05.480 --> 00:21:10.960
<v Speaker 1>last quarterly and you'll notice here over twenty twenty three,

423
00:21:11.279 --> 00:21:15.279
<v Speaker 1>especially in Q one of twenty four, it's continuing to rise.

424
00:21:15.319 --> 00:21:17.519
<v Speaker 1>This of course is during price and for those of

425
00:21:17.519 --> 00:21:19.920
<v Speaker 1>you that are not watching this on screen, let me

426
00:21:20.000 --> 00:21:21.880
<v Speaker 1>zoom in on that. For you, Sam, looks like you're

427
00:21:22.519 --> 00:21:25.039
<v Speaker 1>maybe and maybe people aren't seeing completely exactly what I'm

428
00:21:25.039 --> 00:21:27.039
<v Speaker 1>showing here, but I want to make sure that in

429
00:21:27.079 --> 00:21:29.440
<v Speaker 1>twenty three we start to see pricing rising. You'll notice

430
00:21:29.440 --> 00:21:33.240
<v Speaker 1>here net margin continued to increase. So it's like fifteen

431
00:21:33.319 --> 00:21:35.839
<v Speaker 1>three three this was in Q two that was their

432
00:21:35.920 --> 00:21:39.119
<v Speaker 1>high point. Q three of twenty four drops to thirteen

433
00:21:39.200 --> 00:21:42.880
<v Speaker 1>eighty seven. This is net margin, and then Q four

434
00:21:42.920 --> 00:21:45.799
<v Speaker 1>I'm sorry, Q three Q four of twenty four it

435
00:21:45.920 --> 00:21:51.240
<v Speaker 1>drops to eleven point sixty six. So I'm looking at

436
00:21:51.279 --> 00:21:57.599
<v Speaker 1>declining margins here. In general, if you have declining margins

437
00:21:58.079 --> 00:22:01.960
<v Speaker 1>and now you have potentially enough pressure from this administration

438
00:22:02.039 --> 00:22:05.559
<v Speaker 1>that could push us into a soft recession, I don't

439
00:22:05.599 --> 00:22:08.480
<v Speaker 1>know if that's a word, but you're going to see

440
00:22:08.559 --> 00:22:13.079
<v Speaker 1>less activity, which obviously is top line sales. Yeah, how

441
00:22:13.119 --> 00:22:16.839
<v Speaker 1>can Chipotle not raise prices? It just seems like your

442
00:22:16.920 --> 00:22:20.000
<v Speaker 1>margins are down and your sales may be next. So

443
00:22:20.359 --> 00:22:22.720
<v Speaker 1>how would you be able to avoid that?

444
00:22:22.720 --> 00:22:25.559
<v Speaker 3>That's at some point something has to give, and you

445
00:22:25.599 --> 00:22:28.400
<v Speaker 3>can hold the line as long as you possibly can.

446
00:22:28.599 --> 00:22:31.039
<v Speaker 3>And I love the you know, I love the optimism

447
00:22:31.119 --> 00:22:32.000
<v Speaker 3>and say no, no, we're.

448
00:22:31.839 --> 00:22:32.599
<v Speaker 2>Not going to raise prices.

449
00:22:32.599 --> 00:22:34.480
<v Speaker 3>We're not going to pass that cost on to the customer.

450
00:22:35.079 --> 00:22:38.160
<v Speaker 3>But again with the inability to you know, nobody has

451
00:22:38.200 --> 00:22:40.279
<v Speaker 3>the crystal ball to see what's going to happen six

452
00:22:40.319 --> 00:22:42.359
<v Speaker 3>months from now, much less even just a month from now.

453
00:22:43.480 --> 00:22:45.839
<v Speaker 3>You know, at some point, if this drags on longer

454
00:22:45.839 --> 00:22:48.839
<v Speaker 3>and longer, if in fact, we do go into a recession,

455
00:22:48.920 --> 00:22:52.039
<v Speaker 3>if that margin continues to drop, they have no choice.

456
00:22:52.119 --> 00:22:54.759
<v Speaker 3>They will have to raise prices because, you know, you

457
00:22:55.200 --> 00:22:57.160
<v Speaker 3>just something has got to give at some point. You

458
00:22:57.319 --> 00:23:00.559
<v Speaker 3>have to have marchin to be a viable business, and

459
00:23:00.720 --> 00:23:03.759
<v Speaker 3>especially a business like Chipotle. So it's not what they

460
00:23:03.799 --> 00:23:05.599
<v Speaker 3>want to do in a lot of instances, it's the

461
00:23:05.640 --> 00:23:07.720
<v Speaker 3>last ditch effort, but something's got to give.

462
00:23:08.039 --> 00:23:11.440
<v Speaker 1>Yeah, I think this is the factor that almost every

463
00:23:11.480 --> 00:23:13.920
<v Speaker 1>restaurant chain is going to be looking at in twenty

464
00:23:13.960 --> 00:23:16.960
<v Speaker 1>twenty five because there is some shift here. There may

465
00:23:17.000 --> 00:23:20.039
<v Speaker 1>be maybe a silver lining here in the sense that

466
00:23:20.920 --> 00:23:24.039
<v Speaker 1>maybe there's some softening in the labor market which could

467
00:23:24.440 --> 00:23:27.039
<v Speaker 1>open up at least the ability to operate the labor

468
00:23:27.079 --> 00:23:29.839
<v Speaker 1>line a little bit better. We're definitely going to talk

469
00:23:29.880 --> 00:23:31.400
<v Speaker 1>about that here in a second. On the back half,

470
00:23:31.400 --> 00:23:34.880
<v Speaker 1>we're going to be talking about opportunities. So make sure

471
00:23:34.960 --> 00:23:37.839
<v Speaker 1>and stick around on that. And of course if you

472
00:23:37.839 --> 00:23:41.400
<v Speaker 1>guys did not know, this is something that you should

473
00:23:41.400 --> 00:23:45.240
<v Speaker 1>be aware of, is that Saber Capital is now out there.

474
00:23:45.319 --> 00:23:47.519
<v Speaker 1>We are out there taking deals. One thing that we

475
00:23:47.599 --> 00:23:51.119
<v Speaker 1>are doing more and more with SAVER is looking at

476
00:23:51.119 --> 00:23:54.039
<v Speaker 1>where the restaurant industry is growing. We think tech and

477
00:23:54.200 --> 00:23:57.480
<v Speaker 1>early stage fast casual are the markets. So if you

478
00:23:57.519 --> 00:23:59.680
<v Speaker 1>guys are interested, if you're whether you're a tech founder

479
00:23:59.759 --> 00:24:01.759
<v Speaker 1>or may be a fast casual operator and you're looking

480
00:24:01.799 --> 00:24:05.319
<v Speaker 1>to either get advisor or capital services, jump over to

481
00:24:05.319 --> 00:24:08.880
<v Speaker 1>Saber dot FM and just hit that services section right

482
00:24:08.880 --> 00:24:12.599
<v Speaker 1>there at the top. You'll see our capital and advisory page.

483
00:24:13.119 --> 00:24:15.880
<v Speaker 1>Get there, bill out the form. Maybe there's something that

484
00:24:15.920 --> 00:24:18.440
<v Speaker 1>we can do for you guys. Never know. All right, Sam,

485
00:24:18.519 --> 00:24:20.920
<v Speaker 1>let's get into the next section here, and I want

486
00:24:20.960 --> 00:24:26.200
<v Speaker 1>to talk about opportunities and there's several areas that potentially

487
00:24:26.279 --> 00:24:30.440
<v Speaker 1>could really shift the business a lot. This year, everybody's

488
00:24:30.480 --> 00:24:32.880
<v Speaker 1>been talking about AI. I mean, we've had so many

489
00:24:32.920 --> 00:24:36.480
<v Speaker 1>podcasts just on that topic alone. Do you think technology

490
00:24:36.519 --> 00:24:40.319
<v Speaker 1>integration this year twenty twenty five, not down the road,

491
00:24:41.039 --> 00:24:45.559
<v Speaker 1>can have a true impact on this bottom line for

492
00:24:45.680 --> 00:24:48.599
<v Speaker 1>the industry.

493
00:24:47.519 --> 00:24:51.640
<v Speaker 3>No doubt, no doubt that technology will have an effect,

494
00:24:51.799 --> 00:24:54.279
<v Speaker 3>especially if you look at again, if your margins are

495
00:24:54.319 --> 00:24:58.000
<v Speaker 3>decreasing but labor costs are increasing, and you find a

496
00:24:58.039 --> 00:25:01.200
<v Speaker 3>way to invest in technology that can and again perhaps

497
00:25:01.240 --> 00:25:04.799
<v Speaker 3>replacer or reallocate some of your labor, you could potentially

498
00:25:04.880 --> 00:25:07.799
<v Speaker 3>save on your labor costs with the help of technology.

499
00:25:07.839 --> 00:25:10.279
<v Speaker 2>So one very easy way to look at that.

500
00:25:10.359 --> 00:25:13.079
<v Speaker 3>Of course, you could also, you know, say, well, in

501
00:25:13.119 --> 00:25:16.559
<v Speaker 3>your capital expensure expenditures, as you're growing and you want

502
00:25:16.559 --> 00:25:19.559
<v Speaker 3>to shrink the footprint of your box, leverage technology for

503
00:25:19.640 --> 00:25:23.279
<v Speaker 3>the sake of enhancing off premises business and ordering. You know, again,

504
00:25:23.319 --> 00:25:25.680
<v Speaker 3>there's lots of ways in which you can weave tech

505
00:25:25.839 --> 00:25:29.720
<v Speaker 3>into your business to save on your costs. And that

506
00:25:29.880 --> 00:25:32.000
<v Speaker 3>is a good thing. That's you know, that's been true

507
00:25:32.119 --> 00:25:34.160
<v Speaker 3>for the last many, many years. It continues to be

508
00:25:34.359 --> 00:25:38.200
<v Speaker 3>the case. Of course, ramped up in twenty twenty with COVID,

509
00:25:38.200 --> 00:25:40.559
<v Speaker 3>everybody started looking more and more at technology and how

510
00:25:40.559 --> 00:25:43.240
<v Speaker 3>it could help your business. And the fact of the

511
00:25:43.240 --> 00:25:44.680
<v Speaker 3>matter is there are a lot of ways now in

512
00:25:44.720 --> 00:25:48.039
<v Speaker 3>which technology almost has to be the solution if you

513
00:25:48.079 --> 00:25:51.039
<v Speaker 3>can't give anymore again on maybe your goods, but also

514
00:25:51.079 --> 00:25:54.200
<v Speaker 3>your labor or your buildout costs and you can instead

515
00:25:54.240 --> 00:25:56.519
<v Speaker 3>invest in some technology that that is maybe a one

516
00:25:56.519 --> 00:25:59.240
<v Speaker 3>time investment that you know will replace some of your

517
00:25:59.279 --> 00:26:01.799
<v Speaker 3>ongoing costs and labor. I think you have to do that.

518
00:26:01.839 --> 00:26:04.440
<v Speaker 3>So yes, this year, that technology is there, it's available

519
00:26:04.480 --> 00:26:06.839
<v Speaker 3>to you. It's more and more affordable, I think, especially

520
00:26:06.920 --> 00:26:09.559
<v Speaker 3>for some of the emerging brands, because before it was

521
00:26:09.640 --> 00:26:11.960
<v Speaker 3>kind of this playground for the maker chains. Yeah, I

522
00:26:11.960 --> 00:26:15.920
<v Speaker 3>mean young brands McDonald's are out here acquiring AI businesses

523
00:26:15.960 --> 00:26:18.640
<v Speaker 3>and building you know, young built to that new byte

524
00:26:18.640 --> 00:26:21.599
<v Speaker 3>division where you know they put everything under that one umbrella.

525
00:26:21.680 --> 00:26:23.680
<v Speaker 3>And that's great and they can do that as the

526
00:26:23.759 --> 00:26:26.839
<v Speaker 3>largest restaurant company in the world, But what can that

527
00:26:26.960 --> 00:26:28.640
<v Speaker 3>five unit burger chain do?

528
00:26:28.799 --> 00:26:30.200
<v Speaker 2>What can that mom and pop do?

529
00:26:30.799 --> 00:26:32.240
<v Speaker 3>And the fact of the matter is there's a lot

530
00:26:32.279 --> 00:26:34.759
<v Speaker 3>more now that they can do in twenty twenty five

531
00:26:34.799 --> 00:26:36.559
<v Speaker 3>than they could do even in twenty twenty two or

532
00:26:36.559 --> 00:26:41.319
<v Speaker 3>twenty three. There is technology that is affordable and available now.

533
00:26:41.400 --> 00:26:45.119
<v Speaker 3>I would caution we are also seen to some degree,

534
00:26:45.200 --> 00:26:49.440
<v Speaker 3>I think, some tech fatigue. An interesting study from the

535
00:26:49.480 --> 00:26:51.920
<v Speaker 3>National Restaurant Association that came out a few weeks ago.

536
00:26:52.319 --> 00:26:55.480
<v Speaker 3>It was their State of the Industry Report, they found

537
00:26:55.519 --> 00:27:00.000
<v Speaker 3>that I think it was twenty eight percent of restaurant

538
00:27:00.200 --> 00:27:04.319
<v Speaker 3>operators said that they were not getting proper ROI out

539
00:27:04.359 --> 00:27:07.160
<v Speaker 3>of their tech investments. And that was really fascinating because

540
00:27:07.200 --> 00:27:09.240
<v Speaker 3>it was something like it was eighty something percent who

541
00:27:09.279 --> 00:27:12.039
<v Speaker 3>said they're investing in technology, but only twenty eight percent

542
00:27:12.039 --> 00:27:14.319
<v Speaker 3>said they were getting any kind of ROI out of it.

543
00:27:14.880 --> 00:27:17.200
<v Speaker 3>And that's fascinating to me because I think your problem

544
00:27:17.279 --> 00:27:19.880
<v Speaker 3>here is there's a lot of bells and whistles that

545
00:27:19.920 --> 00:27:23.799
<v Speaker 3>you can become infatuated with in food technology. You think, oh,

546
00:27:23.839 --> 00:27:27.200
<v Speaker 3>customers want you know, voice activated AI, customers want this

547
00:27:27.279 --> 00:27:30.359
<v Speaker 3>shiny new toy, and you go in that direction. You

548
00:27:30.440 --> 00:27:33.759
<v Speaker 3>invest in that technology only to discover, well, it's not

549
00:27:33.839 --> 00:27:37.920
<v Speaker 3>really improving my profit margin substantially. It's not really you know,

550
00:27:38.119 --> 00:27:41.119
<v Speaker 3>doing anything for me aside from you know, moving this

551
00:27:41.200 --> 00:27:43.839
<v Speaker 3>business from here over to here. The customer once was

552
00:27:43.880 --> 00:27:45.640
<v Speaker 3>giving their order to a person, now they're giving the

553
00:27:45.720 --> 00:27:48.319
<v Speaker 3>order to technology, and it's really not you know, making

554
00:27:48.359 --> 00:27:50.759
<v Speaker 3>any extra money or anything like that, or not saving money.

555
00:27:51.039 --> 00:27:52.839
<v Speaker 3>So I think there is a little bit of the

556
00:27:52.880 --> 00:27:56.160
<v Speaker 3>fatigue in saying, look, we got top heavy with our

557
00:27:56.200 --> 00:27:58.720
<v Speaker 3>tech stack. We added all these layers we were told

558
00:27:58.759 --> 00:28:01.400
<v Speaker 3>we needed to have We fell for some of these

559
00:28:01.400 --> 00:28:04.960
<v Speaker 3>bells and whistles, and we're not making substantially more money.

560
00:28:05.160 --> 00:28:06.559
<v Speaker 2>So what now?

561
00:28:06.799 --> 00:28:09.039
<v Speaker 3>And that's the tech fatigue I think we're starting to see.

562
00:28:09.039 --> 00:28:12.200
<v Speaker 3>And so technology is not going to go away. They're

563
00:28:12.240 --> 00:28:15.359
<v Speaker 3>not going to you know, divest in the technology. But

564
00:28:15.440 --> 00:28:17.880
<v Speaker 3>I think as an industry, we all have to take

565
00:28:17.880 --> 00:28:20.519
<v Speaker 3>a step back, look at the technology we have that's

566
00:28:20.519 --> 00:28:23.880
<v Speaker 3>been developed and find out ways to take out layers

567
00:28:23.880 --> 00:28:26.839
<v Speaker 3>of the tech stack to integrate those you know, tech

568
00:28:27.400 --> 00:28:30.480
<v Speaker 3>the tech platforms that brands have already invested in, and

569
00:28:30.599 --> 00:28:33.319
<v Speaker 3>make it all work to the benefit of the bottom line.

570
00:28:34.039 --> 00:28:36.240
<v Speaker 2>Because if you don't do that, operators will move on,

571
00:28:36.400 --> 00:28:37.119
<v Speaker 2>they'll give up.

572
00:28:37.759 --> 00:28:41.599
<v Speaker 3>Last thing Paul say is more and more restaurants are

573
00:28:41.680 --> 00:28:45.960
<v Speaker 3>saying that hospitality is a differentiator. So it's sort of

574
00:28:46.480 --> 00:28:49.400
<v Speaker 3>ironic that in this day and age, where so much

575
00:28:49.440 --> 00:28:53.720
<v Speaker 3>technology is available to restaurant companies, they're talking more and

576
00:28:53.799 --> 00:28:56.880
<v Speaker 3>more about how the human experience is actually what drives

577
00:28:56.880 --> 00:29:00.359
<v Speaker 3>their business or drives their experience. And so I think

578
00:29:00.359 --> 00:29:03.759
<v Speaker 3>in twenty twenty five there will be a continued push

579
00:29:03.799 --> 00:29:07.799
<v Speaker 3>for more technology to improve the bottom line through efficiencies

580
00:29:07.880 --> 00:29:11.119
<v Speaker 3>and through cost savings, but I think you have to

581
00:29:11.160 --> 00:29:13.079
<v Speaker 3>find a way to leverage it in such a way

582
00:29:13.079 --> 00:29:16.519
<v Speaker 3>that you're not replacing that human experience, that hospitality that

583
00:29:16.519 --> 00:29:17.559
<v Speaker 3>can be a differentiator.

584
00:29:18.359 --> 00:29:21.000
<v Speaker 1>Okay, so there's a couple things to unwrap there. One, yes,

585
00:29:21.079 --> 00:29:24.119
<v Speaker 1>I would agree. On the tech side, there's a lot

586
00:29:24.160 --> 00:29:27.400
<v Speaker 1>of technology out there that isn't really a product, it's

587
00:29:27.480 --> 00:29:30.440
<v Speaker 1>like a feature. And you're right, there's a lot of

588
00:29:30.440 --> 00:29:33.119
<v Speaker 1>these ninety nine dollars SaaS products. I talked to a

589
00:29:33.160 --> 00:29:35.960
<v Speaker 1>brand that last week. They said they started to go

590
00:29:36.039 --> 00:29:38.519
<v Speaker 1>in and try to figure out what was working. This

591
00:29:38.599 --> 00:29:42.720
<v Speaker 1>was a small, small brand, and he said because so

592
00:29:42.799 --> 00:29:44.920
<v Speaker 1>many of the operators they kind of let their guys

593
00:29:45.000 --> 00:29:47.680
<v Speaker 1>run on their own, they ended up turning credit cards

594
00:29:47.680 --> 00:29:50.880
<v Speaker 1>off to see what would break because each one of

595
00:29:50.920 --> 00:29:56.000
<v Speaker 1>them had so many of these ancillary charges of different products, features, marketing,

596
00:29:56.039 --> 00:29:59.720
<v Speaker 1>this all sorts of back office integration stuff that's been

597
00:29:59.759 --> 00:30:02.039
<v Speaker 1>out there. So I would agree. I think we're probably

598
00:30:02.079 --> 00:30:05.480
<v Speaker 1>going to see either a consolidation or maybe some roll

599
00:30:05.559 --> 00:30:09.039
<v Speaker 1>ups in terms of the tech industry, or at least

600
00:30:09.039 --> 00:30:13.960
<v Speaker 1>the food service space for twenty five. As far as hospitality,

601
00:30:14.000 --> 00:30:16.880
<v Speaker 1>this is something that this is a conundrum to me,

602
00:30:17.000 --> 00:30:21.480
<v Speaker 1>because you look at what happened after COVID, you would

603
00:30:21.519 --> 00:30:26.799
<v Speaker 1>think that hospitality would have really accelerated, like people were

604
00:30:27.559 --> 00:30:30.200
<v Speaker 1>just ready to go back and workers were ready to

605
00:30:30.279 --> 00:30:33.119
<v Speaker 1>serve customers and all that. And it feels to me

606
00:30:33.640 --> 00:30:38.240
<v Speaker 1>like third party got in the way of hospitality because people,

607
00:30:38.759 --> 00:30:41.519
<v Speaker 1>It shifted the dining habits, It definitely shifted the behaviors

608
00:30:41.519 --> 00:30:46.680
<v Speaker 1>of consumers, and now I think it's shifted the expectations

609
00:30:46.720 --> 00:30:51.359
<v Speaker 1>of operations because we've seen declining sentiment around consumer satisfaction

610
00:30:52.039 --> 00:30:56.319
<v Speaker 1>numbers not necessarily coming back for food service operations. So

611
00:30:56.599 --> 00:31:00.640
<v Speaker 1>my question would be to this is if you've note

612
00:31:00.759 --> 00:31:05.839
<v Speaker 1>if tech is being pared down and AI isn't necessarily

613
00:31:05.920 --> 00:31:08.599
<v Speaker 1>ready just yet to pick up some of the slack

614
00:31:08.680 --> 00:31:15.160
<v Speaker 1>of hospitality, and you have a workforce that now looks

615
00:31:15.200 --> 00:31:17.279
<v Speaker 1>at the restaurant industry. I mean, I think we've done

616
00:31:17.279 --> 00:31:19.640
<v Speaker 1>more damage to the industry in the last three to

617
00:31:19.720 --> 00:31:22.279
<v Speaker 1>four years than we've done maybe in the last three

618
00:31:22.319 --> 00:31:26.400
<v Speaker 1>decades in terms of worker perception of working in the industry,

619
00:31:26.559 --> 00:31:30.039
<v Speaker 1>and they don't really want to work here. So how

620
00:31:30.160 --> 00:31:33.599
<v Speaker 1>is hospitality going to come back without the aid of

621
00:31:33.759 --> 00:31:37.119
<v Speaker 1>tech or at least some sort of big shift in

622
00:31:37.160 --> 00:31:39.000
<v Speaker 1>the workforce. What are your thoughts.

623
00:31:39.279 --> 00:31:41.599
<v Speaker 3>Yeah, I mean it has to be aided by tech.

624
00:31:41.640 --> 00:31:45.799
<v Speaker 3>And I'll give you an example. So Denado's Pizza based

625
00:31:45.799 --> 00:31:49.480
<v Speaker 3>here in Columbus where I am. You know, they have

626
00:31:49.640 --> 00:31:55.880
<v Speaker 3>invested in automated pizza equipment, automated kitchen equipment that will.

627
00:31:55.759 --> 00:31:57.599
<v Speaker 2>Sauce and cheese and slice a pizza.

628
00:31:58.319 --> 00:32:00.880
<v Speaker 3>And I've seen it firsthand here in kitchen and Columbus,

629
00:32:00.920 --> 00:32:04.920
<v Speaker 3>and you know it's it's robotics for sure, and it's

630
00:32:04.960 --> 00:32:07.720
<v Speaker 3>it's fancy and fun and they're rolling this out to

631
00:32:07.759 --> 00:32:10.559
<v Speaker 3>some degree throughout their system. But you know, I spoke

632
00:32:10.599 --> 00:32:12.960
<v Speaker 3>with CEO Kevin King recently, and you know, he's very

633
00:32:13.000 --> 00:32:15.240
<v Speaker 3>careful to point out, as a lot of restaurant companies

634
00:32:15.279 --> 00:32:17.119
<v Speaker 3>are always very careful to point out when they talk

635
00:32:17.160 --> 00:32:19.599
<v Speaker 3>about investing in AI. They don't want to say we're

636
00:32:19.640 --> 00:32:22.880
<v Speaker 3>not replacing employees. This is not becoming a fully automated,

637
00:32:23.240 --> 00:32:26.799
<v Speaker 3>no staff kind of thing. He's saying, it's it's you're

638
00:32:27.000 --> 00:32:30.519
<v Speaker 3>again reallocating that labor to the.

639
00:32:30.480 --> 00:32:31.279
<v Speaker 2>Front of the house.

640
00:32:31.480 --> 00:32:35.119
<v Speaker 3>And Denado's is you know, it's a QSR pizza joint.

641
00:32:35.440 --> 00:32:37.480
<v Speaker 3>You know, you walk in for the most part, people

642
00:32:37.519 --> 00:32:40.240
<v Speaker 3>are placing their order on their app or online and.

643
00:32:40.200 --> 00:32:41.640
<v Speaker 2>They walk in. All they need to do is pick

644
00:32:41.680 --> 00:32:42.200
<v Speaker 2>up a pizza.

645
00:32:42.279 --> 00:32:46.079
<v Speaker 3>But if before you know, somebody is having to rush

646
00:32:46.079 --> 00:32:47.880
<v Speaker 3>out of the kitchen to say, what's your order? Oh yeah,

647
00:32:47.880 --> 00:32:51.720
<v Speaker 3>here's your pizza, you know that there's that experience. Now,

648
00:32:51.799 --> 00:32:54.200
<v Speaker 3>perhaps with more automated equipment in the kitchen, you have

649
00:32:54.240 --> 00:32:56.440
<v Speaker 3>a couple of smiling faces at that table and say,

650
00:32:57.119 --> 00:32:57.920
<v Speaker 3>let me know your order.

651
00:32:57.920 --> 00:32:59.519
<v Speaker 2>How's your day going, by the way, while I get

652
00:32:59.519 --> 00:32:59.960
<v Speaker 2>that order.

653
00:33:00.279 --> 00:33:02.880
<v Speaker 3>So the point is is that in picking up a

654
00:33:02.920 --> 00:33:06.359
<v Speaker 3>lot of the responsibilities of your kitchen staff, AI gives

655
00:33:06.400 --> 00:33:10.960
<v Speaker 3>you the ability to really emphasize the experience, the hospitality,

656
00:33:11.039 --> 00:33:14.759
<v Speaker 3>the smiling, friendly employee in a way that I don't

657
00:33:14.759 --> 00:33:16.720
<v Speaker 3>think we have before because I think Paul to talk

658
00:33:16.759 --> 00:33:20.440
<v Speaker 3>about perception of the industry and working in this industry,

659
00:33:20.480 --> 00:33:23.200
<v Speaker 3>of course, it was always the industry of burger flippers, right,

660
00:33:23.599 --> 00:33:25.480
<v Speaker 3>and you know, you had this perception that it's the

661
00:33:25.480 --> 00:33:27.480
<v Speaker 3>bottom rung and I'm going to stand there flipping burgers

662
00:33:27.480 --> 00:33:30.799
<v Speaker 3>for hours just to make a buck, right and by

663
00:33:30.799 --> 00:33:33.319
<v Speaker 3>and large, to make minimum wage. And the fact of

664
00:33:33.359 --> 00:33:36.480
<v Speaker 3>the matter is that today it's easier than ever to

665
00:33:36.599 --> 00:33:39.240
<v Speaker 3>run a restaurant kitchen, right, there are so many of

666
00:33:39.279 --> 00:33:41.720
<v Speaker 3>these things in some instances, at some restaurants, the burger

667
00:33:41.759 --> 00:33:46.119
<v Speaker 3>flipping itself is robotic. You know, that's not widely available,

668
00:33:46.160 --> 00:33:48.240
<v Speaker 3>but that's that's a thing you can have if you want.

669
00:33:48.319 --> 00:33:51.279
<v Speaker 3>And so if you replace some of these menial tasks

670
00:33:51.400 --> 00:33:55.200
<v Speaker 3>with robotics in AI and instead tell the employee, you know,

671
00:33:55.200 --> 00:33:57.000
<v Speaker 3>why don't you come out into the front of house

672
00:33:57.119 --> 00:34:00.640
<v Speaker 3>and you know, refill some beverages and smile and say

673
00:34:00.759 --> 00:34:05.759
<v Speaker 3>hello to the customers, then you're creating that great experience.

674
00:34:05.960 --> 00:34:10.440
<v Speaker 3>And so so again, the tech is complementing your labor

675
00:34:10.639 --> 00:34:14.440
<v Speaker 3>and giving your employees, you know, a little bit of

676
00:34:14.480 --> 00:34:16.840
<v Speaker 3>an easier job, maybe a more fun job, even so

677
00:34:16.880 --> 00:34:20.239
<v Speaker 3>that they can feel like they're empowered to go give

678
00:34:20.519 --> 00:34:21.599
<v Speaker 3>great hospitality.

679
00:34:21.679 --> 00:34:24.360
<v Speaker 1>Yeah, I totally agree that the industry has a bad rap,

680
00:34:24.760 --> 00:34:26.639
<v Speaker 1>but it's one that you know, has been kind of

681
00:34:27.280 --> 00:34:30.199
<v Speaker 1>earmarked over the last you know, the last decade or so,

682
00:34:30.400 --> 00:34:32.960
<v Speaker 1>especially when we lost so much of the industry during

683
00:34:33.440 --> 00:34:36.800
<v Speaker 1>the pandemic. But I would agree, I think there are

684
00:34:37.280 --> 00:34:41.079
<v Speaker 1>maybe some shifts occurring, especially as you see the transition

685
00:34:42.159 --> 00:34:44.480
<v Speaker 1>of the current C suite, because we are starting to

686
00:34:44.519 --> 00:34:47.880
<v Speaker 1>see a bit of a transition in terms of demographic

687
00:34:47.960 --> 00:34:51.280
<v Speaker 1>that's that's sitting in these C suite jobs, which in

688
00:34:51.360 --> 00:34:54.079
<v Speaker 1>my opinion, is probably going to be the gateway to

689
00:34:55.199 --> 00:35:00.199
<v Speaker 1>possibly drawing in a different kind of workforce. That to

690
00:35:00.239 --> 00:35:03.400
<v Speaker 1>your point, Listen, we've got a lot more different jobs

691
00:35:03.440 --> 00:35:07.719
<v Speaker 1>now that completely are much more attuned to maybe doing

692
00:35:07.800 --> 00:35:10.800
<v Speaker 1>some other startup work or you know, other industry, fintech,

693
00:35:10.840 --> 00:35:13.480
<v Speaker 1>you name it. It might be more fun, and I

694
00:35:13.559 --> 00:35:15.719
<v Speaker 1>think that that would be the draw in. I want

695
00:35:15.719 --> 00:35:19.079
<v Speaker 1>to stay on topic here on the positive side of things.

696
00:35:19.119 --> 00:35:21.719
<v Speaker 1>When you look at consumer trends and then also growth

697
00:35:21.760 --> 00:35:25.559
<v Speaker 1>projections for twenty twenty five right now, I know you're

698
00:35:25.559 --> 00:35:27.199
<v Speaker 1>looking at a lot of numbers and a lot of

699
00:35:27.280 --> 00:35:29.199
<v Speaker 1>data from a lot of the big brands in terms

700
00:35:29.239 --> 00:35:31.920
<v Speaker 1>of unit growth, et cetera. If you could sum it

701
00:35:31.960 --> 00:35:34.360
<v Speaker 1>up and say, is twenty twenty five a growth here

702
00:35:34.599 --> 00:35:35.639
<v Speaker 1>or not a growth here?

703
00:35:36.800 --> 00:35:38.880
<v Speaker 2>I would have given you a different answer six months ago.

704
00:35:39.039 --> 00:35:41.800
<v Speaker 3>Right I think that at the end of twenty twenty

705
00:35:41.840 --> 00:35:45.559
<v Speaker 3>four there was a lot of optimism for twenty twenty five.

706
00:35:45.920 --> 00:35:48.400
<v Speaker 3>We all thought, oh, it's going to be a growth here.

707
00:35:48.519 --> 00:35:52.840
<v Speaker 3>Inflation has surely peaked, you know, all signs point to

708
00:35:53.840 --> 00:35:57.480
<v Speaker 3>more capital flooding the market, you know, more emerging brands

709
00:35:57.480 --> 00:36:00.800
<v Speaker 3>getting that deal they were looking for, you know, more

710
00:36:00.880 --> 00:36:04.840
<v Speaker 3>more opportunity, right. You know, I attended the Finance show

711
00:36:04.920 --> 00:36:07.960
<v Speaker 3>in Las Vegas the week after the election, and I

712
00:36:08.000 --> 00:36:11.159
<v Speaker 3>mean I think you were there to Paul maybe it

713
00:36:11.199 --> 00:36:14.440
<v Speaker 3>was very positive, Yeah, very positive they were getting and.

714
00:36:14.599 --> 00:36:16.880
<v Speaker 1>Nobody was like over the moon. Yeah totally.

715
00:36:17.199 --> 00:36:19.960
<v Speaker 3>And look, you know not this not a political statement,

716
00:36:20.039 --> 00:36:22.800
<v Speaker 3>right or left. I think the the opinion at the

717
00:36:22.800 --> 00:36:26.199
<v Speaker 3>time was just a business friendly administration is coming in

718
00:36:26.280 --> 00:36:29.800
<v Speaker 3>and is going to improve a business climate for restaurants

719
00:36:29.840 --> 00:36:32.119
<v Speaker 3>in all industry, and that is going to be a

720
00:36:32.119 --> 00:36:36.880
<v Speaker 3>good thing. The unfortunate reality has actually been that again,

721
00:36:36.920 --> 00:36:39.599
<v Speaker 3>there's a lot of volatility. There's a lot of unpredictability

722
00:36:39.599 --> 00:36:42.320
<v Speaker 3>with the Trump administration. You know, no matter whatever his

723
00:36:42.440 --> 00:36:46.159
<v Speaker 3>endgame is here, the decisions so far have been kind

724
00:36:46.159 --> 00:36:47.119
<v Speaker 3>of all over the map.

725
00:36:47.599 --> 00:36:49.480
<v Speaker 2>And when you know, it creates that volatility.

726
00:36:49.480 --> 00:36:51.239
<v Speaker 3>I mean, you and I are talking a day after

727
00:36:51.960 --> 00:36:54.559
<v Speaker 3>or two days after, you know, the Dow plunged eight

728
00:36:54.639 --> 00:36:55.559
<v Speaker 3>hundred some points.

729
00:36:55.679 --> 00:36:57.840
<v Speaker 1>Well it just took another hit this morning because of

730
00:36:57.880 --> 00:37:01.039
<v Speaker 1>the increased tariffs on aluminium steel.

731
00:37:01.119 --> 00:37:04.519
<v Speaker 3>So yes, yeah, yeah, so you see the direct impact

732
00:37:04.079 --> 00:37:08.400
<v Speaker 3>of what's going on just politically in the administration, but

733
00:37:08.559 --> 00:37:12.559
<v Speaker 3>also on top of that, you have consumer confidence has plunged.

734
00:37:13.000 --> 00:37:16.320
<v Speaker 3>You see, inflation has not in fact peaked, and in fact,

735
00:37:16.480 --> 00:37:18.360
<v Speaker 3>you know, there are some indications that maybe it goes

736
00:37:18.400 --> 00:37:20.679
<v Speaker 3>back up again. Now we're talking, oh, maybe we're going

737
00:37:20.719 --> 00:37:22.519
<v Speaker 3>to go into a recession in twenty twenty five. So

738
00:37:23.000 --> 00:37:26.039
<v Speaker 3>you know, the unfortunate reality is that there was a

739
00:37:26.039 --> 00:37:29.920
<v Speaker 3>lot of optimism and perhaps that on that optimism was unmerited.

740
00:37:30.800 --> 00:37:33.639
<v Speaker 3>And I don't think twenty twenty five is going to

741
00:37:33.639 --> 00:37:36.239
<v Speaker 3>be a growth here in the long run, although I

742
00:37:36.239 --> 00:37:39.039
<v Speaker 3>will say it depends on what metric you look at growth. Right,

743
00:37:39.440 --> 00:37:41.920
<v Speaker 3>we may may see yet some top line growth. Some

744
00:37:42.079 --> 00:37:45.400
<v Speaker 3>companies are going to be just fine with top line,

745
00:37:45.440 --> 00:37:47.199
<v Speaker 3>but as we've already talked about, you know, the bottom

746
00:37:47.199 --> 00:37:52.039
<v Speaker 3>line is probably not going to marketly grow. Unit growth

747
00:37:52.159 --> 00:37:55.039
<v Speaker 3>will be pretty stubborn. As you know, capital kind of

748
00:37:55.039 --> 00:37:58.440
<v Speaker 3>stays on the sidelines. So it's really hard to say,

749
00:37:59.119 --> 00:38:01.159
<v Speaker 3>you know that this will be a growth year unless

750
00:38:01.159 --> 00:38:03.400
<v Speaker 3>you're trying to look into some of the minutia of

751
00:38:03.480 --> 00:38:05.800
<v Speaker 3>things and say that that might be growth.

752
00:38:06.400 --> 00:38:10.480
<v Speaker 1>Okay, so I have a maybe a contrarian position on

753
00:38:10.519 --> 00:38:13.679
<v Speaker 1>that only because it's possible. And then this again is

754
00:38:13.760 --> 00:38:17.039
<v Speaker 1>more it's not I wouldn't call it conspiracy theory level,

755
00:38:17.039 --> 00:38:20.400
<v Speaker 1>but you know, it's looking at the market and also

756
00:38:21.199 --> 00:38:24.280
<v Speaker 1>the guy who's leading the market, which is Trump, and

757
00:38:24.320 --> 00:38:27.079
<v Speaker 1>you consider some of the positions. This is a business guy,

758
00:38:27.119 --> 00:38:30.920
<v Speaker 1>that's you know, he understands financing, probably more so than

759
00:38:30.920 --> 00:38:33.719
<v Speaker 1>anything other than real estate. And one thing that is

760
00:38:33.760 --> 00:38:38.079
<v Speaker 1>happening later this year is the government has nine point

761
00:38:38.079 --> 00:38:40.960
<v Speaker 1>two trillion in government debt that's going to be I

762
00:38:40.960 --> 00:38:43.559
<v Speaker 1>think it. It's going to need to be refinanced later

763
00:38:43.599 --> 00:38:47.400
<v Speaker 1>this year. So if he is constructing I'm not saying

764
00:38:47.400 --> 00:38:50.719
<v Speaker 1>that this is happening, but if he is constructing a

765
00:38:50.800 --> 00:38:54.159
<v Speaker 1>push on the market enough to get the Fed to

766
00:38:54.280 --> 00:38:58.760
<v Speaker 1>lower the federal funds rate, meaning interest rates, and we

767
00:38:58.840 --> 00:39:02.679
<v Speaker 1>see interest rates start to decline, which means potentially for

768
00:39:02.960 --> 00:39:08.159
<v Speaker 1>businesses and people investing in businesses, Okay, interest is coming down,

769
00:39:08.360 --> 00:39:11.719
<v Speaker 1>I can start building again. It's possible we could see

770
00:39:12.159 --> 00:39:15.039
<v Speaker 1>an almost about face on this now. Granted we are

771
00:39:16.039 --> 00:39:19.679
<v Speaker 1>definitely teetering on the line of going too far, I

772
00:39:19.719 --> 00:39:22.880
<v Speaker 1>would agree. I did a poll this morning on x

773
00:39:23.440 --> 00:39:26.000
<v Speaker 1>let me see what was the results so far? It

774
00:39:26.079 --> 00:39:28.960
<v Speaker 1>is about four hundred votes in there. And I asked

775
00:39:28.960 --> 00:39:32.199
<v Speaker 1>the question, I'm looking at the poll right now. Trump's

776
00:39:32.280 --> 00:39:34.920
<v Speaker 1>knew fifty. This was on THEA and the Canadian steel

777
00:39:34.920 --> 00:39:37.599
<v Speaker 1>and aluminum terraffs, but it was just in general, should

778
00:39:37.639 --> 00:39:41.480
<v Speaker 1>he continue to push on terraffs? And right now the

779
00:39:41.559 --> 00:39:44.920
<v Speaker 1>audience is split. Right now, it's fifty one point two

780
00:39:45.000 --> 00:39:49.400
<v Speaker 1>percent no and forty eight point eight percent yes. So

781
00:39:51.559 --> 00:39:53.960
<v Speaker 1>that's that surprised me a little bit. I thought there'd

782
00:39:53.960 --> 00:39:56.119
<v Speaker 1>be more of people still pushing no. You know, the

783
00:39:56.239 --> 00:39:58.079
<v Speaker 1>US is getting a bad rap, that kind of thing.

784
00:39:58.119 --> 00:40:02.519
<v Speaker 1>So maybe Trump will pull back a little bit. And

785
00:40:02.559 --> 00:40:06.079
<v Speaker 1>if he does and the FED does lower rates, I

786
00:40:06.079 --> 00:40:10.639
<v Speaker 1>mean that's good for franchises. It's good for capital expenditure CAPAX,

787
00:40:11.519 --> 00:40:15.079
<v Speaker 1>which always usually means more jobs. The question is is

788
00:40:15.199 --> 00:40:17.679
<v Speaker 1>does it mean more revenue into the bottom line. So

789
00:40:17.719 --> 00:40:19.360
<v Speaker 1>I'm kind of with you on that is, we may

790
00:40:19.360 --> 00:40:21.480
<v Speaker 1>not see the revenue numbers, but we may see growth

791
00:40:21.760 --> 00:40:24.639
<v Speaker 1>in terms of building units. Are you seeing any of

792
00:40:24.639 --> 00:40:26.360
<v Speaker 1>that right now? Yeah?

793
00:40:26.400 --> 00:40:29.079
<v Speaker 3>I mean I would say what you just described is

794
00:40:29.519 --> 00:40:32.559
<v Speaker 3>absolutely a possibility. Right that is, I think there is

795
00:40:32.599 --> 00:40:36.480
<v Speaker 3>a best case scenario here, that leads to interest rates

796
00:40:36.480 --> 00:40:40.239
<v Speaker 3>coming down, that leads to more investment in the space,

797
00:40:40.320 --> 00:40:43.239
<v Speaker 3>that leads to more willingness to grow one hundred percent.

798
00:40:43.280 --> 00:40:43.920
<v Speaker 2>I think you're right.

799
00:40:44.800 --> 00:40:46.880
<v Speaker 3>I think the hard part about this is again some

800
00:40:47.000 --> 00:40:50.840
<v Speaker 3>of the unpredictability, but also the fact that you know,

801
00:40:51.280 --> 00:40:55.599
<v Speaker 3>so far tariffs are more an idea than they are

802
00:40:56.239 --> 00:41:00.000
<v Speaker 3>you know, an actual thing that's hurting our wallet. Right,

803
00:41:00.159 --> 00:41:02.480
<v Speaker 3>So I think once tariffs do be you know, come

804
00:41:02.519 --> 00:41:05.719
<v Speaker 3>into place and actually impact the market, which could take months,

805
00:41:06.920 --> 00:41:07.960
<v Speaker 3>is the big one.

806
00:41:08.039 --> 00:41:10.639
<v Speaker 1>Yeah, that's the date that almost all this stuff goes

807
00:41:10.679 --> 00:41:18.239
<v Speaker 1>into effect. So that's most right now it's market allegedly second,

808
00:41:18.280 --> 00:41:20.119
<v Speaker 1>and then this might have been an April fool's joke

809
00:41:20.159 --> 00:41:20.599
<v Speaker 1>all along.

810
00:41:22.320 --> 00:41:24.320
<v Speaker 2>Nothing surprises me anymore, Paul, I will say.

811
00:41:24.159 --> 00:41:28.360
<v Speaker 1>That a trillion off the uh yeah, Like, you.

812
00:41:28.320 --> 00:41:31.760
<v Speaker 3>Know, look at the end of the day, the consumer

813
00:41:32.159 --> 00:41:36.599
<v Speaker 3>is is what what the consumer feels is what goes.

814
00:41:36.679 --> 00:41:40.320
<v Speaker 3>And what the consumer is going to potentially feel is

815
00:41:40.599 --> 00:41:44.159
<v Speaker 3>strained in their expenses and they're going to feel hit

816
00:41:44.239 --> 00:41:47.079
<v Speaker 3>on all sides. I mean, look at the auto industry

817
00:41:47.199 --> 00:41:49.119
<v Speaker 3>and if some of these tariffs come down for auto

818
00:41:49.280 --> 00:41:51.639
<v Speaker 3>and you know, for the automotive industry and and you

819
00:41:51.679 --> 00:41:55.199
<v Speaker 3>know new cars cost is up to twelve thousand dollars

820
00:41:55.199 --> 00:41:57.639
<v Speaker 3>more or whatever they were reporting. You know, the fact

821
00:41:57.679 --> 00:42:01.000
<v Speaker 3>is on all ends we could feel you know, cost

822
00:42:01.119 --> 00:42:06.559
<v Speaker 3>go up, and if that happens, and if consumer sentiment drops,

823
00:42:07.239 --> 00:42:10.719
<v Speaker 3>then the administration will respond to that presumably, right, So

824
00:42:10.920 --> 00:42:13.480
<v Speaker 3>like it's I think there is a perfect version of

825
00:42:13.519 --> 00:42:16.719
<v Speaker 3>what you explained where this could end up being a

826
00:42:16.800 --> 00:42:19.800
<v Speaker 3>positive for the economy and it does lead to more

827
00:42:19.840 --> 00:42:23.039
<v Speaker 3>investment and growth because of interest rates coming down. But

828
00:42:23.079 --> 00:42:25.320
<v Speaker 3>the sad reality is is that you know, you pull

829
00:42:25.360 --> 00:42:29.079
<v Speaker 3>one lever and it affects you know, eighteen different things

830
00:42:29.079 --> 00:42:30.559
<v Speaker 3>over here, so you run over and pull this other

831
00:42:30.639 --> 00:42:32.920
<v Speaker 3>level of effects eighteen different things over here. And it's

832
00:42:32.920 --> 00:42:35.159
<v Speaker 3>just almost like a game of whack a mole that

833
00:42:36.320 --> 00:42:39.800
<v Speaker 3>it's just really hard to read what it will actually

834
00:42:39.840 --> 00:42:41.280
<v Speaker 3>do to the consumer marketplace.

835
00:42:41.320 --> 00:42:44.559
<v Speaker 1>And I've never seen anything like this. I've never seen

836
00:42:44.599 --> 00:42:46.880
<v Speaker 1>anything like this market right now, the way that it's

837
00:42:46.920 --> 00:42:51.039
<v Speaker 1>responding to these just these blurts. It seems like from

838
00:42:51.079 --> 00:42:54.880
<v Speaker 1>the White House that's coming in. Let's continue on the

839
00:42:54.920 --> 00:42:57.039
<v Speaker 1>track because I have two other questions that I want

840
00:42:57.079 --> 00:42:59.880
<v Speaker 1>to get to you before we end up here. Sure,

841
00:43:00.039 --> 00:43:02.840
<v Speaker 1>a couple of things is around value and loyalty and

842
00:43:03.039 --> 00:43:06.800
<v Speaker 1>really kind of this shift toward how And there's two areas.

843
00:43:06.800 --> 00:43:11.400
<v Speaker 1>One is on the B two C side, how businesses

844
00:43:11.920 --> 00:43:15.800
<v Speaker 1>are getting consumers to create more loyalty to their brands.

845
00:43:16.360 --> 00:43:19.480
<v Speaker 1>And then ironically on the B two B side. And

846
00:43:19.480 --> 00:43:22.159
<v Speaker 1>this is something that I wanted to show because this

847
00:43:22.280 --> 00:43:25.360
<v Speaker 1>was over on your website. I'm not sure who wrote this.

848
00:43:25.480 --> 00:43:27.360
<v Speaker 1>Let me was it was it you that wrote this

849
00:43:27.519 --> 00:43:33.119
<v Speaker 1>or who was the author of this Katie Kate Finley? Okay,

850
00:43:33.159 --> 00:43:36.039
<v Speaker 1>so Kate wrote this article over on Nation Restaurant News

851
00:43:36.440 --> 00:43:39.400
<v Speaker 1>and it is called B to B influencer marketing gains

852
00:43:39.519 --> 00:43:41.480
<v Speaker 1>gains traction? All right, So this is on the B

853
00:43:41.519 --> 00:43:44.679
<v Speaker 1>to B side, which was really got my attention because

854
00:43:44.719 --> 00:43:47.519
<v Speaker 1>this is something that we talk about all the time.

855
00:43:48.039 --> 00:43:52.199
<v Speaker 1>And it's interesting because I've started to see a reach

856
00:43:52.239 --> 00:43:56.920
<v Speaker 1>out mostly from food companies and tech companies to even

857
00:43:56.960 --> 00:43:59.760
<v Speaker 1>companies like us that are that are I would say

858
00:43:59.760 --> 00:44:02.000
<v Speaker 1>we're more of that B to B influencer because we

859
00:44:02.039 --> 00:44:04.119
<v Speaker 1>talked with a lot of brands and so we could

860
00:44:04.119 --> 00:44:07.480
<v Speaker 1>easily drop a name. But what do you guys see

861
00:44:07.519 --> 00:44:09.599
<v Speaker 1>in terms of the influencer market? Do you feel like

862
00:44:09.639 --> 00:44:13.199
<v Speaker 1>this is a thing. Is it a fad? What's going

863
00:44:13.239 --> 00:44:15.760
<v Speaker 1>on here? And is it even meant for the restaurant industry?

864
00:44:16.880 --> 00:44:17.119
<v Speaker 2>Yeah?

865
00:44:17.400 --> 00:44:18.920
<v Speaker 3>I wish I could tell you it was a fad,

866
00:44:18.960 --> 00:44:22.519
<v Speaker 3>because now that I'm an old man, I don't understand

867
00:44:22.559 --> 00:44:25.800
<v Speaker 3>the influencer marketplace nearly as much as my younger counterparts.

868
00:44:25.840 --> 00:44:26.880
<v Speaker 2>But no, it's not.

869
00:44:27.000 --> 00:44:30.000
<v Speaker 3>It is is certainly here to stay in some form

870
00:44:30.079 --> 00:44:33.079
<v Speaker 3>or fashion. Of course, things change every single day when

871
00:44:33.079 --> 00:44:35.679
<v Speaker 3>it comes to social media. Whatever trend or you know,

872
00:44:37.079 --> 00:44:40.599
<v Speaker 3>whatever anybody's talking about on social media changes every single day.

873
00:44:41.800 --> 00:44:47.800
<v Speaker 3>But the format of certainly video, of the social media apps,

874
00:44:47.880 --> 00:44:50.199
<v Speaker 3>the community that you have in your social media app,

875
00:44:51.320 --> 00:44:55.320
<v Speaker 3>the format of personal brand, so the influencer as the brand,

876
00:44:55.840 --> 00:44:57.679
<v Speaker 3>these are things that are not going away. It's something

877
00:44:57.719 --> 00:45:01.039
<v Speaker 3>that even in media we're contemplating. Because for us, I'm

878
00:45:01.039 --> 00:45:04.000
<v Speaker 3>sure you are, Paul, like, we're figuring out okay, you know,

879
00:45:04.199 --> 00:45:07.800
<v Speaker 3>we media, we transition from print to digital, We transition

880
00:45:07.920 --> 00:45:10.760
<v Speaker 3>from digital to you know, sort of the first version

881
00:45:10.800 --> 00:45:13.679
<v Speaker 3>of social media, which was just posting on Twitter and Facebook. Yep,

882
00:45:13.800 --> 00:45:16.719
<v Speaker 3>this is version two and it is very video driven

883
00:45:17.239 --> 00:45:19.559
<v Speaker 3>and as you and I speak here, right, this is

884
00:45:19.960 --> 00:45:21.920
<v Speaker 3>a visual video mo.

885
00:45:22.000 --> 00:45:24.880
<v Speaker 1>Oh yeah, this will get club clipped into several shorts

886
00:45:24.920 --> 00:45:28.840
<v Speaker 1>and totally that I see the impact obviously, we you know,

887
00:45:28.880 --> 00:45:33.840
<v Speaker 1>we're zeroing in on Saver. We've got almost two hundred

888
00:45:33.840 --> 00:45:37.920
<v Speaker 1>thousand subs on YouTube. We just clipped on our other network,

889
00:45:37.960 --> 00:45:41.599
<v Speaker 1>which is Finance and Tech Crypto, we clipped over one

890
00:45:41.679 --> 00:45:46.800
<v Speaker 1>point two million subscribers. And I am amazed every day

891
00:45:47.000 --> 00:45:50.880
<v Speaker 1>at the amount of outreach to our company that our

892
00:45:51.239 --> 00:45:54.239
<v Speaker 1>brands or businesses asking us to do stuff. You know

893
00:45:54.559 --> 00:45:57.599
<v Speaker 1>that our influencer based. So I would agree. I think

894
00:45:57.639 --> 00:46:00.800
<v Speaker 1>it's going to stick around. The question to me has

895
00:46:00.880 --> 00:46:05.079
<v Speaker 1>always been, you know, where does the line draw? You know,

896
00:46:05.559 --> 00:46:08.559
<v Speaker 1>where does that line I get that, you know, sponsorships

897
00:46:08.599 --> 00:46:12.000
<v Speaker 1>and you know sports listen, the sports industry has been

898
00:46:12.400 --> 00:46:16.199
<v Speaker 1>laden with this forever. You know, Nike signs Lebron, he

899
00:46:16.280 --> 00:46:18.639
<v Speaker 1>does a shoe, and you know, I get it. I

900
00:46:18.719 --> 00:46:22.400
<v Speaker 1>understand that that's you know, but in the area of

901
00:46:22.400 --> 00:46:25.639
<v Speaker 1>the restaurant industry, I'm often wondering if if it truly

902
00:46:27.360 --> 00:46:29.639
<v Speaker 1>I just don't know. I'm still I'm still at a

903
00:46:29.719 --> 00:46:30.840
<v Speaker 1>quandary with this one.

904
00:46:31.280 --> 00:46:32.519
<v Speaker 2>Yeah, and it's a couple of things.

905
00:46:32.519 --> 00:46:35.599
<v Speaker 3>I mean, the first thing I'll say, is that social

906
00:46:35.639 --> 00:46:39.000
<v Speaker 3>media really kind of flattens the media world in that

907
00:46:39.440 --> 00:46:42.719
<v Speaker 3>everybody is media now, right. So you have your traditional

908
00:46:42.840 --> 00:46:45.519
<v Speaker 3>role of take nations restaurant news, for example, as a

909
00:46:45.519 --> 00:46:48.599
<v Speaker 3>BDB publication, we have that traditional role of being between

910
00:46:49.239 --> 00:46:52.119
<v Speaker 3>the restaurant brand and the restaurant manufacturer.

911
00:46:52.679 --> 00:46:53.280
<v Speaker 2>And we still are.

912
00:46:53.320 --> 00:46:55.000
<v Speaker 3>We still happily serve that role, and I you know,

913
00:46:55.039 --> 00:46:58.800
<v Speaker 3>I'm optimistic that we will continue for generations to come.

914
00:46:58.920 --> 00:47:00.480
<v Speaker 3>But the fact of the matter is is is when

915
00:47:00.480 --> 00:47:03.480
<v Speaker 3>we look around us, you know, we of course are

916
00:47:03.480 --> 00:47:06.000
<v Speaker 3>not the only game in town. And that is not

917
00:47:06.159 --> 00:47:09.880
<v Speaker 3>just other traditional publications that we compete with. It is

918
00:47:10.039 --> 00:47:13.000
<v Speaker 3>just people out there who decide I'm going to have

919
00:47:13.079 --> 00:47:13.960
<v Speaker 3>a sub stack.

920
00:47:13.719 --> 00:47:15.840
<v Speaker 2>I'm going to have a lind I'm going to have a.

921
00:47:15.760 --> 00:47:18.800
<v Speaker 3>Podcast, and you know what, power to them if they

922
00:47:18.880 --> 00:47:22.199
<v Speaker 3>find their audience. That's the great thing about social media

923
00:47:22.239 --> 00:47:25.639
<v Speaker 3>and multimedia in general is that you can go find

924
00:47:25.760 --> 00:47:28.320
<v Speaker 3>the resource that speaks to you in the best possible

925
00:47:28.360 --> 00:47:31.280
<v Speaker 3>way that you understand and that informs and educates and

926
00:47:31.360 --> 00:47:32.320
<v Speaker 3>enhances what you're doing.

927
00:47:32.639 --> 00:47:33.239
<v Speaker 2>And that's great.

928
00:47:33.239 --> 00:47:35.800
<v Speaker 3>So I would never take away from anybody who's building

929
00:47:36.199 --> 00:47:39.239
<v Speaker 3>their own little brand as media even if they're outside

930
00:47:39.239 --> 00:47:44.679
<v Speaker 3>of a traditional media organization. But but it's also makes

931
00:47:44.760 --> 00:47:47.119
<v Speaker 3>up for a lot of noise, and so.

932
00:47:47.280 --> 00:47:49.599
<v Speaker 1>Yeah, how do you identify the signal from the noise?

933
00:47:49.679 --> 00:47:52.719
<v Speaker 1>That's the that's the challenge that I often see is

934
00:47:52.800 --> 00:47:55.079
<v Speaker 1>that if you don't, maybe it's going to go like this, Sam,

935
00:47:55.360 --> 00:47:59.760
<v Speaker 1>maybe we're going to see a layer of influencers that

936
00:47:59.800 --> 00:48:04.800
<v Speaker 1>are high, high quality that could compete, I won't say compete,

937
00:48:04.840 --> 00:48:07.159
<v Speaker 1>but could rival or at least get in the same

938
00:48:07.760 --> 00:48:10.679
<v Speaker 1>discussion with traditional media outlets. Because I think that's probably

939
00:48:10.760 --> 00:48:15.519
<v Speaker 1>happened in the political news arena. I think we're there now.

940
00:48:16.199 --> 00:48:19.519
<v Speaker 1>Maybe it will happen in food or retail possibly, But

941
00:48:19.920 --> 00:48:24.000
<v Speaker 1>to your point, yeah, how do you discern the just

942
00:48:24.079 --> 00:48:26.880
<v Speaker 1>the noise that's in yeahdustry, some.

943
00:48:26.800 --> 00:48:27.880
<v Speaker 2>Other factors at play here.

944
00:48:27.920 --> 00:48:30.280
<v Speaker 3>I mean, one thing is I've read studies about burnout

945
00:48:30.320 --> 00:48:31.400
<v Speaker 3>among influencers.

946
00:48:31.480 --> 00:48:32.280
<v Speaker 2>And you know, this is.

947
00:48:32.280 --> 00:48:33.880
<v Speaker 3>A while ago that I read this, but at the time,

948
00:48:34.000 --> 00:48:36.239
<v Speaker 3>this was maybe two years ago. They said that the

949
00:48:36.280 --> 00:48:39.760
<v Speaker 3>average influencer burns out after about three years. So there's

950
00:48:39.800 --> 00:48:43.119
<v Speaker 3>a problem inherent to this, which is if I'm an

951
00:48:43.159 --> 00:48:45.880
<v Speaker 3>influencer and I gain a huge audience and it's my

952
00:48:46.079 --> 00:48:48.119
<v Speaker 3>face at the center of that. Well, when I decide

953
00:48:48.360 --> 00:48:50.559
<v Speaker 3>it's time to give up that brand is gone, I

954
00:48:50.599 --> 00:48:52.440
<v Speaker 3>don't pass it on to the person who is in

955
00:48:52.480 --> 00:48:55.679
<v Speaker 3>line for that job. So that is one factor at

956
00:48:55.679 --> 00:48:58.760
<v Speaker 3>play that influencers will burn out because the pressure to

957
00:48:58.920 --> 00:49:02.400
<v Speaker 3>create is in tense, and especially in this day and age,

958
00:49:02.440 --> 00:49:04.000
<v Speaker 3>where you have to kind of say the right thing

959
00:49:04.159 --> 00:49:06.639
<v Speaker 3>or you're going to offend somebody, like you're walking a

960
00:49:06.719 --> 00:49:10.159
<v Speaker 3>tightrope at all times. So that will burn people out.

961
00:49:11.079 --> 00:49:13.039
<v Speaker 3>But the other thing is is that the pendulum is

962
00:49:13.079 --> 00:49:15.639
<v Speaker 3>always swinging right. I mean, this is true politically, this

963
00:49:15.719 --> 00:49:17.440
<v Speaker 3>is true with a lot of things, which is right now.

964
00:49:17.440 --> 00:49:21.159
<v Speaker 3>We're all about the personal brands, the influencers, and at

965
00:49:21.199 --> 00:49:24.159
<v Speaker 3>some point the pendulum may swing back to where it's like,

966
00:49:24.199 --> 00:49:26.760
<v Speaker 3>you know what I want, not an individual personal brand,

967
00:49:26.800 --> 00:49:30.320
<v Speaker 3>I want just you know, a media brand, a reliable source.

968
00:49:30.400 --> 00:49:32.960
<v Speaker 3>My loyalty goes to nr N because I've read them

969
00:49:33.000 --> 00:49:36.480
<v Speaker 3>for decades, you know. So either way, we have to

970
00:49:36.480 --> 00:49:38.400
<v Speaker 3>meet them where they are. We have to meet them

971
00:49:38.440 --> 00:49:40.880
<v Speaker 3>on social media where they're looking for video, or we

972
00:49:40.960 --> 00:49:43.159
<v Speaker 3>have to meet them in the print publication. We still

973
00:49:43.199 --> 00:49:46.480
<v Speaker 3>print every single month, and we have to trust that

974
00:49:46.519 --> 00:49:48.599
<v Speaker 3>the audience will find their way depending on how they

975
00:49:48.599 --> 00:49:51.880
<v Speaker 3>tend to learn best. But it is that noise that

976
00:49:52.039 --> 00:49:55.519
<v Speaker 3>is really hard for us to deal with and the consumer,

977
00:49:55.719 --> 00:49:58.400
<v Speaker 3>you know, especially when you're trying to figure out who

978
00:49:58.400 --> 00:49:59.760
<v Speaker 3>do I follow, who do I believe?

979
00:50:00.719 --> 00:50:02.320
<v Speaker 2>It's it's all over the place.

980
00:50:02.599 --> 00:50:03.519
<v Speaker 1>Well, it's a cycle.

981
00:50:03.760 --> 00:50:03.960
<v Speaker 2>You know.

982
00:50:04.000 --> 00:50:07.280
<v Speaker 1>I've been in media since the mid nineties, and I

983
00:50:07.360 --> 00:50:11.639
<v Speaker 1>remember when we first started publishing in the mid nineties,

984
00:50:11.639 --> 00:50:15.440
<v Speaker 1>we launched a website and at the time, you know,

985
00:50:15.760 --> 00:50:18.800
<v Speaker 1>media was still mostly print and it was when in

986
00:50:18.840 --> 00:50:20.840
<v Speaker 1>our end was Lebar Friedman. I think at the time

987
00:50:20.880 --> 00:50:24.039
<v Speaker 1>it was still Lebar Friedman. And I remember when that

988
00:50:24.079 --> 00:50:28.760
<v Speaker 1>was a weekly magazine. Yeah, crazy, right, I imagine that

989
00:50:28.960 --> 00:50:30.840
<v Speaker 1>every week it was like the little Bible that would

990
00:50:30.840 --> 00:50:34.079
<v Speaker 1>always come in the mail. And you just said, it's

991
00:50:34.119 --> 00:50:38.639
<v Speaker 1>a monthly publication. Now it's monthly monthly. Wow, times have changed.

992
00:50:38.960 --> 00:50:41.679
<v Speaker 1>But my point being is that, you know, we started

993
00:50:41.679 --> 00:50:44.519
<v Speaker 1>off with the web. Nobody thought that even the Internet

994
00:50:44.559 --> 00:50:46.480
<v Speaker 1>was going to be a thing. And then I merged

995
00:50:46.519 --> 00:50:48.519
<v Speaker 1>our business at the time, which was fast Casual and

996
00:50:48.599 --> 00:50:52.159
<v Speaker 1>QSR Web, and we merged over the NetWorld. Things started

997
00:50:52.159 --> 00:50:55.679
<v Speaker 1>going more digital. But even then, my partners at NetWorld

998
00:50:55.960 --> 00:50:59.480
<v Speaker 1>because at that time it was I think twenty two

999
00:50:59.519 --> 00:51:02.840
<v Speaker 1>thousand seven or eight, and I said, guys, we've got

1000
00:51:02.840 --> 00:51:07.480
<v Speaker 1>to double down on podcasting and video. We just have

1001
00:51:07.559 --> 00:51:08.880
<v Speaker 1>to do it. We just got to double down on

1002
00:51:08.920 --> 00:51:12.519
<v Speaker 1>podcasting and video right now. We cut our first podcast

1003
00:51:12.559 --> 00:51:15.199
<v Speaker 1>in two thousand and seven and it did terrible.

1004
00:51:15.679 --> 00:51:17.199
<v Speaker 2>No no listeners.

1005
00:51:17.320 --> 00:51:21.239
<v Speaker 1>Nobody was listening. We had like five listeners. Yeah, so,

1006
00:51:21.360 --> 00:51:23.039
<v Speaker 1>and I think they're all our friends.

1007
00:51:23.519 --> 00:51:24.360
<v Speaker 2>Yeah.

1008
00:51:24.400 --> 00:51:26.679
<v Speaker 1>But my point is is that maybe that we are

1009
00:51:26.840 --> 00:51:29.840
<v Speaker 1>entering an era like that, is that we don't know

1010
00:51:29.880 --> 00:51:33.280
<v Speaker 1>what we don't know yet because who knows what's going

1011
00:51:33.320 --> 00:51:37.400
<v Speaker 1>to happen with AI. The integration of even media itself

1012
00:51:37.440 --> 00:51:39.679
<v Speaker 1>is probably going to speed up. Short is already going

1013
00:51:39.760 --> 00:51:42.280
<v Speaker 1>like crazy. So yeah, I don't know. It's going to

1014
00:51:42.320 --> 00:51:44.360
<v Speaker 1>be a funky next decade.

1015
00:51:45.239 --> 00:51:45.559
<v Speaker 2>All right.

1016
00:51:46.320 --> 00:51:48.159
<v Speaker 3>When I'll just real quick on that, I'll say that

1017
00:51:48.199 --> 00:51:51.599
<v Speaker 3>one thing that my my boss, Joe Donnelly, our president,

1018
00:51:51.679 --> 00:51:53.960
<v Speaker 3>he and I talk about all the time is if

1019
00:51:54.000 --> 00:51:58.119
<v Speaker 3>we don't if we don't follow this path into video

1020
00:51:58.199 --> 00:52:01.440
<v Speaker 3>and social media, ten years down the line, we're irrelevant

1021
00:52:01.559 --> 00:52:06.800
<v Speaker 3>because today's Jenry, you know, audience member, is tomorrow's CEO.

1022
00:52:07.039 --> 00:52:10.320
<v Speaker 3>And if tomorrow's CEO wants video on TikTok to inform

1023
00:52:10.360 --> 00:52:12.000
<v Speaker 3>them on the restaurant industry. We have to start that

1024
00:52:12.159 --> 00:52:13.480
<v Speaker 3>now for sure.

1025
00:52:13.719 --> 00:52:16.239
<v Speaker 1>Hey, listen, we'll be happy to help you.

1026
00:52:17.519 --> 00:52:18.079
<v Speaker 2>I noted.

1027
00:52:18.360 --> 00:52:21.920
<v Speaker 1>Listen, let's hit on the last question here, and this

1028
00:52:22.000 --> 00:52:25.920
<v Speaker 1>is about third party delivery off premise. You know, catering

1029
00:52:25.960 --> 00:52:28.599
<v Speaker 1>has grown. We you know, it was a fairly good industry.

1030
00:52:28.679 --> 00:52:31.280
<v Speaker 1>We saw a little bit of the explosion again during

1031
00:52:31.320 --> 00:52:34.719
<v Speaker 1>the tougher times of the industry, but third party really

1032
00:52:34.760 --> 00:52:38.039
<v Speaker 1>made its its statement. It probably is what I still

1033
00:52:38.079 --> 00:52:42.159
<v Speaker 1>believe it's what saved the restaurant industry because we would

1034
00:52:42.199 --> 00:52:46.840
<v Speaker 1>have had a lot more casualties had that not been

1035
00:52:47.000 --> 00:52:49.079
<v Speaker 1>a potential, even though we had a lot of casualties.

1036
00:52:49.119 --> 00:52:51.760
<v Speaker 1>But here's my question to you. Now, I feel like

1037
00:52:51.840 --> 00:52:55.440
<v Speaker 1>third party continues to take advantage of the industry in

1038
00:52:55.559 --> 00:52:58.880
<v Speaker 1>terms of these fees. Do you think we're going to

1039
00:52:58.920 --> 00:53:01.159
<v Speaker 1>see these fees come down? And do you think they're

1040
00:53:01.199 --> 00:53:06.840
<v Speaker 1>going to openly start sharing data with the industry without

1041
00:53:06.920 --> 00:53:09.440
<v Speaker 1>some pressure, because right now, I mean, other than grub

1042
00:53:09.480 --> 00:53:13.679
<v Speaker 1>hubbling off some people last year and Postmates and Uber

1043
00:53:13.800 --> 00:53:17.559
<v Speaker 1>still fighting it out to a certain extent, what are

1044
00:53:17.599 --> 00:53:19.400
<v Speaker 1>your thoughts on third party Do you think it sticks

1045
00:53:19.440 --> 00:53:21.679
<v Speaker 1>around for a long time or what's your position.

1046
00:53:22.039 --> 00:53:23.760
<v Speaker 3>Well, the answer to your first question is nope. I

1047
00:53:23.760 --> 00:53:26.719
<v Speaker 3>don't see fees coming down. I don't see the sharing

1048
00:53:26.760 --> 00:53:29.000
<v Speaker 3>of data. I don't see them sharing data because why

1049
00:53:29.039 --> 00:53:30.039
<v Speaker 3>would they, Why should they?

1050
00:53:30.079 --> 00:53:30.639
<v Speaker 2>They don't have to.

1051
00:53:30.719 --> 00:53:34.320
<v Speaker 3>They have all the leverage in the world, alizaar, I mean, yeah, look,

1052
00:53:34.360 --> 00:53:36.119
<v Speaker 3>if you take a step back and look at this,

1053
00:53:36.199 --> 00:53:38.840
<v Speaker 3>it's amazing because in you know, I agree with you

1054
00:53:39.039 --> 00:53:41.840
<v Speaker 3>on the fact that if the pandemic had happened in

1055
00:53:41.840 --> 00:53:46.400
<v Speaker 3>twenty ten, eleven twelve, what would this industry be because

1056
00:53:46.800 --> 00:53:49.320
<v Speaker 3>it didn't have that in its back pocket. But when

1057
00:53:49.360 --> 00:53:53.000
<v Speaker 3>it happened was almost like bizarrely perfectly timed that door,

1058
00:53:53.079 --> 00:53:55.000
<v Speaker 3>Dash and grub have had just come up and they

1059
00:53:55.079 --> 00:53:57.000
<v Speaker 3>became this great solution. So I agree with you that

1060
00:53:57.039 --> 00:53:59.440
<v Speaker 3>they really saved the industry in a lot of ways.

1061
00:53:59.840 --> 00:54:02.920
<v Speaker 3>The problem is is even then we were talking about

1062
00:54:02.920 --> 00:54:05.559
<v Speaker 3>it as the necessary evil, because it was like, well,

1063
00:54:05.599 --> 00:54:06.760
<v Speaker 3>what other option do you have?

1064
00:54:06.880 --> 00:54:09.079
<v Speaker 2>This is where the consumer is going. You must be

1065
00:54:09.079 --> 00:54:10.119
<v Speaker 2>where the consumer is.

1066
00:54:10.400 --> 00:54:12.519
<v Speaker 3>These are marketing platforms as much as anything to get

1067
00:54:12.559 --> 00:54:14.000
<v Speaker 3>in front of people. And if you're not doing it,

1068
00:54:14.039 --> 00:54:16.800
<v Speaker 3>you're going to lose out. And you know, for a

1069
00:54:16.800 --> 00:54:19.280
<v Speaker 3>little bit there in the pandemic, I wondered about, you know,

1070
00:54:19.320 --> 00:54:21.599
<v Speaker 3>maybe there will be alternatives come up. Maybe there will

1071
00:54:21.599 --> 00:54:23.480
<v Speaker 3>be I always thought maybe if you could figure out

1072
00:54:23.480 --> 00:54:26.480
<v Speaker 3>some sort of CoSystem where local business come in together

1073
00:54:26.559 --> 00:54:28.480
<v Speaker 3>and they invest in delivery drivers or something.

1074
00:54:28.519 --> 00:54:31.440
<v Speaker 2>There's got to be something. It never embers happened.

1075
00:54:31.760 --> 00:54:35.679
<v Speaker 3>And so until the alternative emerges, what you're going to

1076
00:54:35.760 --> 00:54:39.760
<v Speaker 3>see is third party can continue to consolidate, continue to

1077
00:54:39.840 --> 00:54:43.079
<v Speaker 3>gain the leverage, and continue to use that as a

1078
00:54:43.079 --> 00:54:45.320
<v Speaker 3>cudgel in the industry and say, wow, we can keep

1079
00:54:45.400 --> 00:54:47.920
<v Speaker 3>charging these fees and not share our data because there's

1080
00:54:48.000 --> 00:54:51.199
<v Speaker 3>literally no other option that you have but to do so.

1081
00:54:51.360 --> 00:54:53.880
<v Speaker 1>It's that the consumer might put some pressure on that,

1082
00:54:53.920 --> 00:54:56.400
<v Speaker 1>because I mean, pricing right now on a Chipotle bowl

1083
00:54:56.760 --> 00:54:59.760
<v Speaker 1>through Uber this is out of hand. Guys, come on.

1084
00:55:00.039 --> 00:55:02.840
<v Speaker 3>I agree, well, and I think it changes consumer behavior

1085
00:55:02.840 --> 00:55:03.920
<v Speaker 3>and you decide to get in your car.

1086
00:55:03.960 --> 00:55:05.519
<v Speaker 2>At least that's what it has been for me.

1087
00:55:05.639 --> 00:55:08.000
<v Speaker 3>I will look at I'll go through the door dash thing,

1088
00:55:08.000 --> 00:55:09.639
<v Speaker 3>I'll look at what it's going to cost me in fees,

1089
00:55:09.639 --> 00:55:13.360
<v Speaker 3>and I say, well, it's two miles five minute drive

1090
00:55:13.800 --> 00:55:15.800
<v Speaker 3>versus ten dollars in fees?

1091
00:55:15.880 --> 00:55:16.920
<v Speaker 2>What do I value more?

1092
00:55:17.000 --> 00:55:19.320
<v Speaker 3>And it depends on my mood or money, and yeah,

1093
00:55:19.320 --> 00:55:22.840
<v Speaker 3>and I think the consumer, the average consumer is probably similar.

1094
00:55:22.840 --> 00:55:26.280
<v Speaker 3>I think it was the Domino's earnings call recently where

1095
00:55:26.280 --> 00:55:28.880
<v Speaker 3>they talked about the fact that they see some indication

1096
00:55:29.000 --> 00:55:31.400
<v Speaker 3>that the low income consumer is pulling back on delivery

1097
00:55:31.400 --> 00:55:34.039
<v Speaker 3>in particular. And I think that's where we're going to

1098
00:55:34.119 --> 00:55:37.440
<v Speaker 3>have to watch very closely. Is I mean the low

1099
00:55:37.480 --> 00:55:39.960
<v Speaker 3>income consumers is pulling back on restaurants spending in general.

1100
00:55:40.400 --> 00:55:43.079
<v Speaker 3>But I mean, of course they would pull back on

1101
00:55:43.119 --> 00:55:46.679
<v Speaker 3>something that comes with layers of fees, like third party delivery.

1102
00:55:47.159 --> 00:55:49.679
<v Speaker 2>So it will be fascinating to see what.

1103
00:55:49.559 --> 00:55:51.440
<v Speaker 3>Happens with that in twenty twenty five, because I think

1104
00:55:51.440 --> 00:55:53.719
<v Speaker 3>that's the only thing that forces the hand of these

1105
00:55:53.760 --> 00:55:57.599
<v Speaker 3>third party companies is if consumers just say forget this,

1106
00:55:57.599 --> 00:55:58.039
<v Speaker 3>this is.

1107
00:55:58.000 --> 00:55:58.599
<v Speaker 2>Not worth it.

1108
00:55:58.639 --> 00:56:01.280
<v Speaker 3>I'm gonna drive the mind and get off my couch.

1109
00:56:01.639 --> 00:56:03.480
<v Speaker 3>And if that happens, they will be forced to make

1110
00:56:03.519 --> 00:56:04.360
<v Speaker 3>some sort of change.

1111
00:56:04.559 --> 00:56:06.159
<v Speaker 1>Well, and I think it's been a you know, it's

1112
00:56:06.159 --> 00:56:09.280
<v Speaker 1>a hard business to make money at these logistics companies.

1113
00:56:09.360 --> 00:56:11.440
<v Speaker 1>There's a lot of overhead in it, and granted a

1114
00:56:11.440 --> 00:56:13.679
<v Speaker 1>lot of them are trying to go into more automation.

1115
00:56:14.639 --> 00:56:19.239
<v Speaker 1>If we do see some sort of robotic, real true autonomy,

1116
00:56:19.320 --> 00:56:22.880
<v Speaker 1>whether it's in vehicles or in the actual robots themselves

1117
00:56:22.880 --> 00:56:26.599
<v Speaker 1>that are coming, maybe we get to a commodity product,

1118
00:56:26.639 --> 00:56:29.400
<v Speaker 1>but it's probably a decade away, you know, before pricing,

1119
00:56:30.000 --> 00:56:32.280
<v Speaker 1>you know, because the competitive nature I think of AI

1120
00:56:32.920 --> 00:56:35.719
<v Speaker 1>could get you into a layer of building out a

1121
00:56:35.760 --> 00:56:39.480
<v Speaker 1>logistics system as elaborate as what Uber and Postmates have

1122
00:56:40.199 --> 00:56:42.960
<v Speaker 1>you know now in the marketplace. So, man, Sam, this

1123
00:56:43.000 --> 00:56:45.519
<v Speaker 1>has been a good one. I love chatting with people

1124
00:56:45.519 --> 00:56:47.599
<v Speaker 1>that really dive deep on this, so it has been

1125
00:56:48.039 --> 00:56:50.880
<v Speaker 1>great having you on the show today, and thank you

1126
00:56:50.920 --> 00:56:52.599
<v Speaker 1>so much for stopping in. We appreciate it.

1127
00:56:52.840 --> 00:56:54.039
<v Speaker 2>Thanks for having me, Paull You.

1128
00:56:54.039 --> 00:56:56.039
<v Speaker 1>Bet all right, you guys. As I said, if you're

1129
00:56:56.079 --> 00:56:59.920
<v Speaker 1>not tuned in to us over on the YouTube channel,

1130
00:57:00.239 --> 00:57:02.519
<v Speaker 1>if you're watching this you are, make sure and hit

1131
00:57:02.559 --> 00:57:05.280
<v Speaker 1>the like and subscribe button right now. And of course

1132
00:57:05.280 --> 00:57:07.480
<v Speaker 1>if you are listening to this over on Spotify or

1133
00:57:07.519 --> 00:57:10.840
<v Speaker 1>Apple iTunes or iHeartRadio, just give us a like over there,

1134
00:57:10.920 --> 00:57:12.400
<v Speaker 1>or if you want to jump over here and catch

1135
00:57:12.400 --> 00:57:14.320
<v Speaker 1>the video version, because we do a lot of sharing,

1136
00:57:14.880 --> 00:57:16.639
<v Speaker 1>you know, data and video and all that kind of

1137
00:57:16.639 --> 00:57:19.199
<v Speaker 1>stuff here on the show. Check us out over there

1138
00:57:19.239 --> 00:57:21.760
<v Speaker 1>just at saber FM. Search that and we'll catch you

1139
00:57:21.760 --> 00:57:24.159
<v Speaker 1>guys soon. Right here on the restaurant Report,
