Speaker 1: Hey, how you doing. My name is ct When I'm
not busy being Arrow the podcaster, I mean I live
in the real world. I mean everybody has to do that,
right Mine just happens to be CS customer service, you know,
solutions relationships while keeping my team motivated and pumped up
to keep that constant connection with each and every person
who has chosen to stop into their location. In fact,
I want you to think about that, who have chosen
to stop in. I don't know where you are in
the world, but here in the States, there's a grocery
store on every corner. How did you become the one
they chose to visit?
Speaker 2: You know what I mean?
Speaker 1: Episode number one ninety five acceptable cussing, US military attack
and uh employee theft. This is CTCs Transition Walk, day
number one out of four. We'll just go back into town.
Three days of hiking, camping, playing pickleball. Oh yeah, I
had to have some downtime. But then you go back
into CS and there's no room for downtime there because
there's so many people coming at you from every single direction.
And you can just lick your wounds if you choose,
or you can just locate some solutions, which can take
some time, and because you're gonna question things and they're
gonna question you, and it's gonna be vice versa over
and over again until you finally say hi, you win.
I'll see in CS. Then he starts off with something
I did not know whoa ct. I did not know
that you have to be eighteen years old in order
to buy dry ice, which shocks me because I know,
as a kid being in a band up there in buildings, Montana,
we were buying dry ice all the time because we.
Speaker 2: Had a Foe show.
Speaker 1: Wow. I was really taken back by that, But I
guess you know, kids will meet kids these days with
TikTok and they'll do whatever they can to make sure
they get those hits. You were talking about how we
use foul language when we talk to each other, and
a lot of the employees do do that.
Speaker 2: Is it? What? What do you think the jests think
of that if they overhear saying fuck you here?
Speaker 3: I mean, I'm notorious for fessen and I have been
heard more often than I would like to admit.
Speaker 2: Usually they don't really acknowledge it. Yeah, I've been It's
accept It's accepted. Isn't it. It is, but I've also.
Speaker 3: Been stared at because I've gone I'm so sorry to there,
But I mean, I don't think. I think the real
question is what professions is the cutoff line? Because that
works in restaurants, retail, and in most sec construction. Fuck
you name, and I've done it, and all those jobs
have always been what fucker?
Speaker 1: Hey?
Speaker 2: Yeah, yeah, yeah.
Speaker 4: I know.
Speaker 2: Fuck you don't.
Speaker 1: But I don't know that it's us. It's normal, Yeah,
it's us, It's very normal. Well, it's happening another summertime month.
That means temperatures here in the Carolina is ninety degrees
plus and people are out in that sunshine. They're taking
it all in. And when you're in self checkout standing
so close to them, they stay. Body sweat is the
absolute worst, and you can't say anything about it, and
they keep calling you back. Hey, man, I need help
with this one.
Speaker 2: Please. I can't breathe what what the hell? He said? Man,
how's yourn?
Speaker 3: He got a pie and he put it in a
brown paper bag, right, he told the casher.
Speaker 2: He wanted in the paper bag. So he went to.
Speaker 3: Walk outside just for what he did. He looked at
the handles up on the pot sharned sideways.
Speaker 2: Yep. Yeah.
Speaker 3: So he came inside and he came up to me
and he goes like, you're fucking cashier bag my pie long.
And I looked at the bag and I'm like, Joe, okay,
I go, we got some more back there if you
want to go getto and he goes, a matter of fact,
won't shoes gonna get my fucking pie?
Speaker 2: Oh my god.
Speaker 3: So I got on the radio and I called for manager,
and I said, someone's gonna have to help this guy.
Speaker 2: I'm not gonna help him, you know. And I just
stood back.
Speaker 3: Here and kind of looked at him, and he kept
wanting me to like feed into his bullshit.
Speaker 2: But I knew from the get that guy was looking
for a fucking problem. And so in my head, I'm
but I'm not going to get your pie.
Speaker 3: Because because when he threw it down, I go, yes, sir,
He goes, you don't know what I want? And I
go I don't. He goes, look at that pie. You
got eyes, don't you. And I'm like, oh wow. So
I knew from the get go where that was going.
But by the time he got as a matter of fact,
you can go get my fucking pie.
Speaker 2: And I was like, yeah, ship, please don't move.
Speaker 1: There's more CTCs coming up, the US military attack and
employee theft. Hey, thanks for coming back to CTCs Transition
Walk day number two out of four. Oh my god,
I'm still not over. Last night turned into a serious
ship show. I don't know why business leaders have to
cut back their teams for the for their businesses to
only one employee, one employee for self checkout, not customer
service because we close it ten but you also had
to be registered one one employee. There was no way
in hell I was gonna do that last night, No
way that I was going to leave that building knowing
that one of our employees, the only one that was
supposed to be there, had a five hundred dollars order
and a three hundred and seventy five dollars basket. And
I was like, and I'm gonna leave at ten o'clock.
Hell no. But it makes you wonder what is it
about decision makers that you would cut back your entire
staff to only one employee. It's a billion dollar business
and you've got one employee. I don't get it. I
got to clear my head. That's why I'm on a
transition walk. Hey, man, I invite you to take one
as well, to get situations like this out of your
head too. An older guest comes into the store and
she goes, I don't know how this happened. There's cucumbers
and there's garlic on my list here, and I swear
I didn't buy it when I came in here yesterday.
I think somebody put it.
Speaker 2: In my bag for me.
Speaker 1: And not only that, but I was I was to
buy some chicken and and some other things like bananas,
and they're not in there. They say, what happened to
my groceries yesterday? Where I got something I didn't want
and I didn't get what I wanted? What am I
gonna do? I'm just gonna give you the refund. They
gonna get your chicken and bananas. We're gonna make you
a happy person.
Speaker 2: How does it make you feel when you have to
write somebody out? Man?
Speaker 3: I don't like it, but I have to do it
because I don't get to come in late. You don't
get to come in late, or not come in at
fucking all, or go home early every day, and we
all suffer through work. And at some point I have
to document people because everyone's gonna start fucking doing it.
Speaker 5: I'm gonna start doing it. I mean, if they can
get away with it, why can't I? So I gotta
sucking to write them up. And then they're like, well, yeah,
well soon, and it's like no, no, you just all
the fucking it and that's.
Speaker 2: Fine, just quick. Yeah. She was the first thing that
came up to me. She was here for two miles
and she just I'm so bored that. And she's got
a smart ass mouse.
Speaker 3: And then she she's not a very nice person, like
she puts on off the side and check's nothing like
what she tries to pretray herself as he interviewed very well.
Speaker 4: And then she came in and she's lived with it,
and she blamed her last job for I was questioning
about it.
Speaker 3: I'm like, why are you here? And she said the
last owners wouldn't give her hours, and they stole from
her and they wouldn't pay her all her money and
all this, and I'm thinking, oh god, that must have
been over. But now I'm wondering, like, how much of
that's wull fit, how much of that's through how I
got fired?
Speaker 2: Till she did the same ship over there. Wow, wow,
how are you doing? We are very big winners, and
we just like the big winners. Yeah, shoot for at
least ten bucks, at at least three doubles. I see
it is.
Speaker 6: I have a buddy of mine just like just two
days ago, each balling a five dollars ticket. Yeah and
uh and it was a two thousand dollars ticket. Why
wow something right.
Speaker 2: That would be a fun one to have. So then
he had to take it over to the day one. Right, Yeah,
yeah right, you dude, appreciate you had a good week.
You okay? You to him? En joy. I can probably
see you tomorrow. Yeah, you will, either that or Sunday.
It's our ritual, man, we live for it. What is it?
Con job Friday? I mean might come on, I mean
three or four times now then as are out, man, we.
Speaker 3: Have the cast that lady who claimed that the cashier
never gave her twenty bucks and we counted the till
and her till was even, and then she fucking came back.
Speaker 4: I don't know if you were up here, and she
came to me and she goes, I need my twenty dollars,
and I go, let.
Speaker 2: Me see your receipt.
Speaker 7: And it says on a cash back zero. Yeah, and
she goes, no, I hit it, and I go, no,
you didn't. I go, if you want to try it again,
I can do it. But I go and I circled
to zero. It says zero, and so she goes, well, I'll.
Speaker 2: Check my big statement and I said, okay, yeah, yeah,
that's crazy.
Speaker 1: Please do not move. There's still more CTCs on the way.
The US military attack and employee aft Hey, thanks for
coming back to CTZS Transition Walk day number three out
of four. Wow, I had a big day in the
studio today. One of the things that I do when
I go camping, like we did this past week, is
that I record my interviews at the camp site right
out in the open, you know, to kind of take
people to it, you know, to experience it. Of course,
I stole it from NPR because they have this beautiful
way of allowing listeners to feel like that they are
actually there. So, but we did fourteen interviews in three days.
You got to transfer to the hard drive, you gotta
edit it, you got to post it. So man, tough journey.
You get so focused in on what's going on there,
you totally forget that what day is it? Oh, I
had to go to c yesterday. I'll see you there.
During my graduation in nineteen eighty, the speaker said that
on your day of birth, one hundred people will be born.
By the time you get in the first grade, there
will be seventy five of you. By the time you
turn fifty, there two of you. And I've always searched
for that other one that is born on the same
day I am. Today, I had a guest that come
up to the store to get to get a money order,
and she was born the same exact year as me.
I'm a June baby. She's a Jewne baby, three days apart. Man.
We laughed so hard and then we played the numbers.
I picked four. Well, come on, seriously, twenty five, twenty
eight that closed same year.
Speaker 2: Well, it is about time.
Speaker 1: Topo Chico has finally created a plastic bottle that has
a Topo Chico mineral water in it and it has
a twist top. My god, this is so incredible because
she has a bottle opener. Anymore, when it comes to theft,
you can't racial profile. You just can't do it. And
the reason why I say that is because a woman,
a white woman with blonde hair, probably maybe thirty one
years old, walks out of here with her young kid
with two cases of water. Didn't stop with the registers,
didn't go up to customer service, just walked right out,
and of course, you know what we do. Hey, have
a nice day, Hope you come back again.
Speaker 2: I shoved a piece of stringing what do you call
this stuff the outside? Oh, like the tree.
Speaker 1: Yeah.
Speaker 2: I broke down a rat. It was all the way
up here. It was inside my pants. I thought it
was her killing me. And it was growing on my pants. Brod.
I was like, they're gonna see you on camera. Pull
my pants down and there was something crawling on my pants.
You call HR? Yeah, do I need to call HR?
And helps up and I was like, I need help.
Something is in my pants. Bro I thought it was
a mouse or something.
Speaker 1: I didn't even look on my leg it was it pulled.
Speaker 2: Like that hurts wow.
Speaker 1: On this night, June twenty first, twenty twenty five, the
United States has bombed Iran, and the news is going
through the store so quickly. People are talking about it.
People you can see they're wearing it in their face.
Speaker 8: As a teenager, what's your reaction remember I've I've been
this whole entire thing has been going on in my
life with Iran since nineteen seventy eight, seventy nine, the
whole entire Iranic Crisis or even you know, with the
with the possums. So it's like it's nothing new to
me because I've been fearing this my entire life, and
then so all these years have been bad.
Speaker 2: What do you fear your generation?
Speaker 9: Well, I just feel like as soon as I turning
to be indulged to everything just goes downhill. I just
feel like that's not fair, right right, Well, obviously, you know,
if you go back to like the twentieth century, people
went downhill, like the Great Depression of the.
Speaker 2: Obviously I didn't experience it, but now I'm like that, Yeah, yeah,
it's a bummer. Are you scared?
Speaker 1: Okay? Good?
Speaker 2: I got with those you know. That's it. That's it said.
You said the right words. You said the right words.
Speaker 1: Transition Walk day number four out of four. Thank god
we're here. That's the reason where I got my god on. Today.
I've had three three days, three full days of huge thefts,
a lot of liars, and I don't know if that's
because there's so much uncertainty in the world with the
United States now bombing, and Iran isn't going to get
worse because people are going to look for other areas
to get the rocks off. I mean, I really don't know,
because there is such a thing as being addicted to excitement,
and you know that that thing I'm want to go
steal something is going to put them in a mode
where I didn't even get caught. I'm a winner today.
I'm not gonna look at the world in the way
that it's really being run because I stole an entire
basketful of food and I'm gonna eat for free. One
of the things that we kind of talk about the employees,
the co workers. You know, we don't chase them because
their decision to steal is between them and God. Enough said,
I'll see and cs wow, huge fulpa on my on
my behalf. Yeah, I forgot my name tag at home.
You know, when you're change in your clothes and you
you know, what do I have like six or seven
different outfits that I wear to the store, and you know,
you take the name tag off and you think, oh,
I'll remember to put it back on. Well on day
number four of being in cs the cloudy mind, the
bombs going off, and I ran the cloudy mind. So
much is going on that you just say I look good,
I'm gonna make it. Yeah, and then when you.
Speaker 2: Get here, they're going, where's your name tag? Say what?
Speaker 3: Ah?
Speaker 2: Was just one of the reasons why, no matter.
Speaker 1: What, I always always carry extras inside the pickup.
Speaker 2: Jeez, I was wearing it on the inside of it.
I know, yeah, where I was wearing on the inside.
So yeah, called bagger said, where's your name tag? Cet.
I was like, no, shit, I can't believe that. Is
it really on the insight?
Speaker 1: No?
Speaker 2: I was like, fuck, I always Yeah.
Speaker 10: The only time that I went when take it off
is when I go to the alphabet store. So I
don't want them to know who I am when I'm
in there alphabet soup save.
Speaker 3: My girlfriend asked me why I worked when it's one
hundred degrees. I said, when I go to someone, I
don't want the fucking people to know what I That's it.
Speaker 2: That's it, that's it. Did you hear that about She's
I've been throwing up what I just heard. So that
was her said yesterday because of me on the phone.
Speaker 1: She said, I'm I am Makaia's mother, you know, and
then she and she's got one hundred and four degree
temperature today.
Speaker 2: We we're gonna have uh Steve, it's gonna be here
till nine o'clock. We're gonna have Nellie. But we should
be okay, yea, we're gonna be married. Yeah, what's fine,
We're fine. But I told I'm not to be old
three thirty when she's gonna need to write up with it,
it's not Yeah, and the same thing happened yesterday.
Speaker 1: Yeah, except she told us yesterday she was coming in
and then and then called about twenty minutes later.
Speaker 3: Coming Well, I'm walking to try to find the manager
and the school. I see her looking around and make
an eye contact. When you looking around, make an I
pad tap with me, and I'm thinking, damn, she might
need help, but I didn't say anything. So then finally
I turned to walk away. She goes, sir, and I
go yeah. She goes, someone took my cars and I
go what, and she goes, yeah, I have all kinds
of stuff. And I walked away to go get something.
I came back and I go, seet's the only fucking
person I got. He's at the desk. He didn't go
get it with my other clerks. At lunch, Joel's like,
someone just took it. Someone just took it, and then
she goes, Okay, that's that's just weird.
Speaker 2: I go, yeah, it's weird.
Speaker 3: And as I'm coming back up to the front, she
sees it in a fucking produce. Someone took it, realized
that was in their car. And that happened to me
one time at Walmart. It was around Christmas and I
got a part and I had like one thing in
him and I set it around the corner and then
my girlfriend around the corner to look at decorations.
Speaker 11: I came back and that motherfucker was gone. You're talking
about being mad, Yeah, I was ready to kick somebody's act.
There are days that these thieves are pretty smart. That
guy doesn't go he's not smart. He's persist, so he'll
come in and he gets away with it. Came another
fucking day, no one saw him. He got in, drabbed
a couple of things, and got out and he's been
banded in there as a manager walked keep him band
from then.
Speaker 1: You know why?
Speaker 3: But that guy, that's why I was talking ship to
him because it's like, not something's gonna get thirty to.
Speaker 2: Him, like, you know, But I like what you said though.
Speaker 1: You right when we went over there to the aisle
which is the Turget Nile and uh, and you said
he did you get any good ship?
Speaker 2: I said, are you still in the good ship today?
Speaker 3: And he just looked at me, and I'm I shouldn't
have said that, but at this point, what's he gonna do?
Speaker 2: You didn't in trouble because he's a asshole.
Speaker 10: From dude care because the second I turned that corner
and looked right in the eye, he stopped and I stopped.
Speaker 2: I knew the spot, he knew you had his ass.
Speaker 3: And you were like there were two people with carts
in the middle, and you see you were fucking like
like part of you were like Moses, part of the
red seat and you were like get the fucker.
Speaker 2: Or when you went down there, I was like get
We were all next hit.
Speaker 4: But it's you get tired of it because we all
of us are ass you know, and we don't make ship.
Speaker 2: Yeah, and the price of.
Speaker 4: Everything's going up.
Speaker 3: You got assholes like that coming in stealing a twenty
dollars thing of the turget and they're going to turn around.
Speaker 1: So for five bucks.
Speaker 2: Yeah yeah, it's like, fuck you asshole.
Speaker 4: If you're stealing chicken to eat, I probably wouldn't give
that much one.
Speaker 2: Yeah, yeah, but yeah, yeah, knowing how much we throw away.
Speaker 11: You're you're still on the support your alcohol and drug habit,
whatever it is you got going on.
Speaker 8: Yeah.
Speaker 2: No, fuck you.
Speaker 3: Told Joel when you said about using a fucking chargers
and Joel's like, yeah, he he told me he saw
his stams it.
Speaker 4: So he's trying to steal a fifteen dollars charges.
Speaker 2: I don't think he's just still and I think he's
going to use it. And we got off the call. Yeah,
hear you here, you know, so what happened?
Speaker 12: He saw him, he was waiting and I saw him
with the charge in his hand, and he was waiting on. Now,
I ain't gonna check his receipt, but she was with
somebody else's us. Oh, I said, I said, I'll check
your receipt. Boom, and still had his hand in and
all that. I said, where is that on the receipt?
Speaker 2: Uh huh, this is the skin. I thought it up,
you know, not that cheap.
Speaker 3: You knew because he only stepped two dollars on the
first he's got money, yeah, but a lot of times
I don't care.
Speaker 2: But apparently you know he's got running Yeah m o.
Speaker 4: He turns in every day and pulls one off, uses
this during a shift, and then puts.
Speaker 2: It back in the bottom.
Speaker 4: Both.
Speaker 10: I don't know how well, yeah, people, the one that
you just got, you know what it's like that, Well,
it's just paid. Yeah, I'll bet you before he leaves
tonight he returns, I'll prove that.
Speaker 2: Oh problem, they let me know. Okay, I think tomorrow,
when you're not here, I'll go grab one and he'll
think he's slip.
Speaker 4: Yeah.
Speaker 2: Start watching that from that's crazy. Yeah.
Speaker 12: Yeah, don't let and you know what I'm saying, when
if he wants to return it, if he said no, no,
never mind, don't get it, don't call you or whatever
you know, steal colm, Okay, I'll do it.
Speaker 2: I'll do it. I want to dress boy. Yeah yeah, yeah,
because that's it, stee. It is it is because it's used.
Speaker 3: Now you're taking something brand new out of the package
and you wouldn't open up hairspride, put it in your
in your hair and then from the back and all
I do it every day.
Speaker 1: Well, well, there you have it, another exciting edition of CTCs.
The ups, the downs that twist, the spins, the upside downs,
and the flip flops and the oh my god, what
did you say to me? What curse word did you
have to go into? Did you really need to use that?
And what do you think my boss is going to
say about this?
Speaker 2: Oh?
Speaker 1: Okay, so it's about you, because the customer is always right.
Oh oh, hold on on, sack hold that thought, because
I'm going to get a manager up here. Hey, do
me a favor, creates your own podcast. This is what
conversations are all about. It's time to identify the wizard
behind your curtain. I'll see you next week on CTCs.