WEBVTT

1
00:00:05.240 --> 00:00:09.679
<v Speaker 1>Ripped us need advice.

2
00:00:09.720 --> 00:00:10.759
<v Speaker 2>We you don't have to.

3
00:00:12.759 --> 00:00:15.160
<v Speaker 3>Come running, just as fast as we can.

4
00:00:16.480 --> 00:00:22.120
<v Speaker 4>Shooter's gonna help come Man Dix's the Troubleshooter Show.

5
00:00:22.719 --> 00:00:29.719
<v Speaker 1>Now Tom Martino, Hello, Tom Martino, Here cappy to be alive,

6
00:00:30.079 --> 00:00:33.119
<v Speaker 1>and thank you very much for joining us. We are

7
00:00:33.200 --> 00:00:36.039
<v Speaker 1>solving problems as we do all the time, answering questions,

8
00:00:36.079 --> 00:00:38.880
<v Speaker 1>taking complaints, making your life a little easier. This hour

9
00:00:38.920 --> 00:00:41.600
<v Speaker 1>brought to you by plumb Line Services for plumbing, heating, cooling,

10
00:00:41.600 --> 00:00:45.359
<v Speaker 1>electric and drains. And Bob Logan is with us. He's

11
00:00:45.439 --> 00:00:49.439
<v Speaker 1>the chief bottle washer there in Denver and here to

12
00:00:49.520 --> 00:00:52.000
<v Speaker 1>answer questions or just chime in on the show as

13
00:00:52.000 --> 00:00:55.000
<v Speaker 1>he usually does, always dressed as if he came out

14
00:00:55.000 --> 00:00:57.600
<v Speaker 1>of a GQ magazine. And then, of course we have

15
00:00:58.399 --> 00:01:05.000
<v Speaker 1>Major Mark Major, my cohort in many, many plots. Let's

16
00:01:05.120 --> 00:01:08.239
<v Speaker 1>just put it this way. If I was p Ditty

17
00:01:08.280 --> 00:01:11.480
<v Speaker 1>on trial, he'd be right next to me anyway. Uh

18
00:01:11.560 --> 00:01:13.799
<v Speaker 1>three O three seven one three eight two five five,

19
00:01:13.840 --> 00:01:15.920
<v Speaker 1>Deputy Doc, I see is in the house a lot.

20
00:01:16.040 --> 00:01:19.840
<v Speaker 2>I'm here with Deputy Bo so locked and loaded, yep.

21
00:01:20.040 --> 00:01:23.719
<v Speaker 1>Yep, So let's talk. I'm going to bring up the

22
00:01:23.760 --> 00:01:27.560
<v Speaker 1>picture for those streaming of the studio the studio guys,

23
00:01:27.879 --> 00:01:31.319
<v Speaker 1>and I want to ask a very simple question today

24
00:01:32.040 --> 00:01:37.200
<v Speaker 1>because it came to me when I was reading stories

25
00:01:37.239 --> 00:01:41.000
<v Speaker 1>about all kinds of stuff. I just have a question. Trust.

26
00:01:42.319 --> 00:01:44.359
<v Speaker 1>A lot of what we do in life has to

27
00:01:44.359 --> 00:01:46.319
<v Speaker 1>do with trust. Sure, we can get things in writing,

28
00:01:47.000 --> 00:01:51.040
<v Speaker 1>we can also do our research, but a lot comes

29
00:01:51.159 --> 00:01:55.000
<v Speaker 1>right down to trust. We have to trust our employees.

30
00:01:55.040 --> 00:01:58.879
<v Speaker 1>Employees have to trust their bosses. Consumers have to trust

31
00:01:58.879 --> 00:02:02.159
<v Speaker 1>people they do business with. I mean, there's so much

32
00:02:02.280 --> 00:02:06.519
<v Speaker 1>room for a lack of trust as well. I mean,

33
00:02:06.560 --> 00:02:10.000
<v Speaker 1>you can breach someone's trust. And I want to know,

34
00:02:10.680 --> 00:02:15.000
<v Speaker 1>if you had to pick a category of trust, what

35
00:02:15.039 --> 00:02:17.520
<v Speaker 1>do you think it would be? Who do you trust

36
00:02:17.759 --> 00:02:23.000
<v Speaker 1>implicitly and not an individual person, but categorically do you

37
00:02:23.199 --> 00:02:27.719
<v Speaker 1>categorically trust a certain industry more than another? And then

38
00:02:27.759 --> 00:02:30.400
<v Speaker 1>when it comes to individuals. Of course, because of my

39
00:02:30.520 --> 00:02:34.479
<v Speaker 1>recent stuff I've been through, I really have I do

40
00:02:34.520 --> 00:02:37.960
<v Speaker 1>trust healthcare workers. Now, there was a big deal when

41
00:02:38.000 --> 00:02:40.560
<v Speaker 1>it went when we went through COVID, where there was

42
00:02:40.599 --> 00:02:43.560
<v Speaker 1>a lack of trust and a lack of knowledge and

43
00:02:43.599 --> 00:02:45.960
<v Speaker 1>a lack of I mean, there were so many theories

44
00:02:46.000 --> 00:02:50.759
<v Speaker 1>and philosophies and all kinds of things going on that

45
00:02:51.000 --> 00:02:56.800
<v Speaker 1>many of us started of doubting the medical profession and science.

46
00:02:56.840 --> 00:03:01.199
<v Speaker 1>And again I think, I think personally, I don't think

47
00:03:01.240 --> 00:03:05.280
<v Speaker 1>there was anyone on the healthcare level the providers that

48
00:03:05.479 --> 00:03:09.000
<v Speaker 1>purposely did anything during COVID that they knew was wrong.

49
00:03:09.039 --> 00:03:11.479
<v Speaker 1>Now I'm not talking about big pharma. I'm not talking

50
00:03:11.520 --> 00:03:14.639
<v Speaker 1>about big places. I'm talking about individuals. I think the

51
00:03:14.680 --> 00:03:16.800
<v Speaker 1>healthcare workers didn't know what the hell was going on,

52
00:03:17.159 --> 00:03:20.000
<v Speaker 1>so when they were told to to, you know, do

53
00:03:20.039 --> 00:03:22.000
<v Speaker 1>what they did, they did what they did. I mean,

54
00:03:22.039 --> 00:03:24.719
<v Speaker 1>I think they did it out of good intention. But

55
00:03:24.759 --> 00:03:29.199
<v Speaker 1>Bob Logan with plumb Line Services, Bob, I don't want to.

56
00:03:29.240 --> 00:03:31.319
<v Speaker 1>I don't want to can response from Plumbline. I want

57
00:03:31.360 --> 00:03:35.159
<v Speaker 1>your gut feeling. When it comes to trust, are there

58
00:03:35.280 --> 00:03:38.879
<v Speaker 1>people that you tend to trust automatically? Do you have

59
00:03:38.919 --> 00:03:41.960
<v Speaker 1>any Do you have any like like like police officers

60
00:03:41.960 --> 00:03:45.680
<v Speaker 1>for example, or or whatever. Who do you trust when

61
00:03:45.680 --> 00:03:47.439
<v Speaker 1>it comes to life? Who do you trust?

62
00:03:48.520 --> 00:03:48.759
<v Speaker 3>Boy?

63
00:03:48.840 --> 00:03:53.159
<v Speaker 5>That's a great question, you know, Yeah, you kind of

64
00:03:53.319 --> 00:03:55.520
<v Speaker 5>uh set the stage for me. But I would say

65
00:03:55.520 --> 00:04:00.000
<v Speaker 5>our first responders, because whether it's a police officer, firefighter, yeah,

66
00:04:00.120 --> 00:04:05.000
<v Speaker 5>e MT. You know, there that's a that's a job,

67
00:04:05.960 --> 00:04:09.199
<v Speaker 5>there's a calling, it's a sacrificial job, and they don't

68
00:04:09.199 --> 00:04:12.919
<v Speaker 5>always see the financial rewards. So all of our first responders,

69
00:04:13.039 --> 00:04:13.360
<v Speaker 5>that's the.

70
00:04:13.439 --> 00:04:15.759
<v Speaker 2>Wrong first responder, she said, your wife.

71
00:04:16.680 --> 00:04:21.240
<v Speaker 5>Well he was talking about in doc doctor.

72
00:04:21.199 --> 00:04:25.240
<v Speaker 1>Do you think I people people trust healthcare workers.

73
00:04:25.319 --> 00:04:30.120
<v Speaker 6>I don't think there's a big difference between the generalized

74
00:04:30.959 --> 00:04:34.079
<v Speaker 6>healthcare workers that are in the bureaucracy of the government

75
00:04:34.480 --> 00:04:37.879
<v Speaker 6>then your own personal physicians. So I trust the guys

76
00:04:38.120 --> 00:04:40.800
<v Speaker 6>that I see on an individual basis, and I don't

77
00:04:40.839 --> 00:04:46.920
<v Speaker 6>trust uh people like Fauci or you know RFK Jr.

78
00:04:47.079 --> 00:04:48.319
<v Speaker 2>Who are policymakers.

79
00:04:50.319 --> 00:04:54.240
<v Speaker 1>Right, Okay, good point. So the actual healthcare providers you

80
00:04:54.439 --> 00:04:58.240
<v Speaker 1>tend to trust, not necessarily the upper echelon. What about

81
00:04:58.240 --> 00:04:59.879
<v Speaker 1>your deputy bow who do you trust?

82
00:05:00.759 --> 00:05:05.160
<v Speaker 7>I trust people that are actually willing to listen to

83
00:05:05.199 --> 00:05:08.120
<v Speaker 7>what I have to say, and that are able to

84
00:05:08.199 --> 00:05:11.639
<v Speaker 7>give me true and honest feedback, whether it be negative

85
00:05:11.759 --> 00:05:14.560
<v Speaker 7>or positive, like not bs the ISAE like, give me.

86
00:05:14.560 --> 00:05:16.519
<v Speaker 1>An idea what you're talking Give me an idea what

87
00:05:16.560 --> 00:05:17.319
<v Speaker 1>you're talking about.

88
00:05:17.759 --> 00:05:21.480
<v Speaker 7>Well, if I ask for someone for advice on something

89
00:05:21.560 --> 00:05:25.480
<v Speaker 7>like a family member, I want them to listen to

90
00:05:25.560 --> 00:05:28.639
<v Speaker 7>really what my problem is and to give me a

91
00:05:28.680 --> 00:05:30.879
<v Speaker 7>feedback like hey, bow.

92
00:05:30.800 --> 00:05:32.959
<v Speaker 1>You Okay, But in general, right now, if you have

93
00:05:33.079 --> 00:05:35.439
<v Speaker 1>to pick a category of people you deal with on

94
00:05:35.480 --> 00:05:37.759
<v Speaker 1>a day to day, week to week, month to month,

95
00:05:37.839 --> 00:05:40.639
<v Speaker 1>year to year, who do you normally trust? Like I

96
00:05:40.720 --> 00:05:44.079
<v Speaker 1>trust law enforcement for the most part, is the anyone

97
00:05:44.120 --> 00:05:45.560
<v Speaker 1>that you trust automatically.

98
00:05:45.759 --> 00:05:51.000
<v Speaker 7>I recently put my trust and Waveight wealth Management.

99
00:05:51.120 --> 00:05:54.560
<v Speaker 1>So, okay, I think it gets bad. That's really tough.

100
00:05:54.839 --> 00:05:55.600
<v Speaker 2>It's a tough one.

101
00:05:55.720 --> 00:05:59.040
<v Speaker 1>I am very skeptical when it comes to the financial industry.

102
00:05:59.040 --> 00:06:00.319
<v Speaker 1>What about mortgage brokers.

103
00:06:02.480 --> 00:06:05.839
<v Speaker 7>I tend to trust mortgage brokers. Now the health industry

104
00:06:05.879 --> 00:06:14.120
<v Speaker 7>I don't trust. Okay, I mean or Mark Major, I'll pass. Look,

105
00:06:14.120 --> 00:06:16.480
<v Speaker 7>come on, there must be people you trust implicitly.

106
00:06:16.560 --> 00:06:18.920
<v Speaker 5>Yeah, there is, I just haven't given it any thought.

107
00:06:21.040 --> 00:06:24.000
<v Speaker 1>Okay, how about this. Are there people you absolutely do

108
00:06:24.120 --> 00:06:31.279
<v Speaker 1>not trust most of the time? No, most of the time,

109
00:06:32.600 --> 00:06:36.920
<v Speaker 1>I would say, I don't know. It's just weird. I

110
00:06:36.959 --> 00:06:39.720
<v Speaker 1>think that trust is a big part of doing business,

111
00:06:40.240 --> 00:06:43.079
<v Speaker 1>and if you don't have the trust, if someone does

112
00:06:43.120 --> 00:06:45.959
<v Speaker 1>something to injure your trust, you can you tend to

113
00:06:45.959 --> 00:06:49.120
<v Speaker 1>be skeptical of everyone. Sean welcome to the show. I'm

114
00:06:49.160 --> 00:06:51.360
<v Speaker 1>Tom Martino. Three O three, seven to one to three.

115
00:06:51.399 --> 00:06:55.439
<v Speaker 1>Talkers are number or three oh three Martino? What's going on? Sean?

116
00:06:57.560 --> 00:06:59.879
<v Speaker 8>Hey, Tom, I just wanted to say the only one

117
00:06:59.920 --> 00:07:03.920
<v Speaker 8>I trust is Jesus, and I'm so glad he helped

118
00:07:03.959 --> 00:07:06.240
<v Speaker 8>you make it through what you went through, man, because

119
00:07:06.519 --> 00:07:08.160
<v Speaker 8>I was pulling for you big time.

120
00:07:08.240 --> 00:07:08.720
<v Speaker 9>I mean.

121
00:07:10.519 --> 00:07:16.639
<v Speaker 1>I made Jews. I'm Tom, Sean. That means a lot

122
00:07:16.680 --> 00:07:20.800
<v Speaker 1>to me, Sean. So Sean is bringing up faith and

123
00:07:20.879 --> 00:07:25.600
<v Speaker 1>faith in Jesus. Now, faith for sure has very strong

124
00:07:26.160 --> 00:07:31.399
<v Speaker 1>according to surveys, very strong trust and very strong distrust.

125
00:07:31.759 --> 00:07:34.759
<v Speaker 1>That's what's amazing. The thing about faith is there are

126
00:07:34.800 --> 00:07:38.639
<v Speaker 1>a number of people that absolutely do not trust people

127
00:07:38.680 --> 00:07:41.160
<v Speaker 1>when they bring up faith. In fact, they think they're

128
00:07:41.240 --> 00:07:44.240
<v Speaker 1>using it as a badge and don't trust them. Then

129
00:07:44.279 --> 00:07:47.360
<v Speaker 1>there are many who use that as a as a

130
00:07:47.399 --> 00:07:50.319
<v Speaker 1>badge of courage. They love it. But faith is the

131
00:07:50.360 --> 00:07:53.800
<v Speaker 1>biggest controversy when it comes to trust, because you have

132
00:07:53.920 --> 00:07:58.920
<v Speaker 1>people that are very sincere and you like, you know

133
00:07:59.639 --> 00:08:01.439
<v Speaker 1>somebody who comes to mind. Frank Duran in the Real

134
00:08:01.560 --> 00:08:06.000
<v Speaker 1>Estate Man, he bases his whole life on faith in

135
00:08:06.040 --> 00:08:08.639
<v Speaker 1>a very good altruistic way. Then there are others I

136
00:08:08.680 --> 00:08:13.240
<v Speaker 1>think that banter it about as a I don't know

137
00:08:13.279 --> 00:08:17.639
<v Speaker 1>what would you say as a subterfuge or or a

138
00:08:17.959 --> 00:08:23.759
<v Speaker 1>it's it's to cover up Sean. Yeah, kind of I

139
00:08:23.800 --> 00:08:26.199
<v Speaker 1>don't want to lump them all together, but it's kind

140
00:08:26.199 --> 00:08:30.000
<v Speaker 1>of right, uh, I mean, I I just always have

141
00:08:30.079 --> 00:08:33.159
<v Speaker 1>a problem with that. Faith is very controversial now when

142
00:08:33.159 --> 00:08:36.519
<v Speaker 1>it comes to home services. Bob Bob Logan with plumb

143
00:08:36.519 --> 00:08:37.279
<v Speaker 1>my services.

144
00:08:37.399 --> 00:08:38.519
<v Speaker 10>Do you feel.

145
00:08:38.240 --> 00:08:42.559
<v Speaker 1>People when when when people when you go to the door,

146
00:08:43.360 --> 00:08:49.039
<v Speaker 1>do you feel people automatically trust or automatically distrust or

147
00:08:49.360 --> 00:08:52.159
<v Speaker 1>they're they're recording and figuring it out. What do you

148
00:08:52.240 --> 00:08:53.159
<v Speaker 1>think in general?

149
00:08:53.559 --> 00:08:56.919
<v Speaker 5>You know, in general, I think unfortunately that most people

150
00:08:57.039 --> 00:09:01.519
<v Speaker 5>mistrust and uh, and it's because you know, there's so

151
00:09:01.639 --> 00:09:08.039
<v Speaker 5>many unprofessional people in our industry. I'll even go to

152
00:09:08.120 --> 00:09:11.559
<v Speaker 5>stay as far as crooks in our industry, people who

153
00:09:11.600 --> 00:09:14.399
<v Speaker 5>are unqualified to be working in our industry, and so

154
00:09:15.120 --> 00:09:16.879
<v Speaker 5>you hear all the horror stories. So I think for

155
00:09:16.919 --> 00:09:21.360
<v Speaker 5>the most part, people initially have a hard time trusting,

156
00:09:22.039 --> 00:09:26.039
<v Speaker 5>and we talk about that continually in our trainings, that.

157
00:09:26.320 --> 00:09:29.200
<v Speaker 1>You have to earn their trust, you have to trust trust.

158
00:09:29.039 --> 00:09:30.919
<v Speaker 5>And it starts from the time they open that door

159
00:09:30.919 --> 00:09:33.240
<v Speaker 5>and look at you. If you look like you, you know,

160
00:09:33.360 --> 00:09:35.600
<v Speaker 5>slept in your uniform or crawled out of a gutter

161
00:09:35.679 --> 00:09:38.080
<v Speaker 5>or just came out of prison, you're gonna have hard

162
00:09:38.080 --> 00:09:42.320
<v Speaker 5>time building that trust. First impressions make a huge, huge impact,

163
00:09:42.759 --> 00:09:45.200
<v Speaker 5>and and then it has to be ongoing from there.

164
00:09:45.279 --> 00:09:48.759
<v Speaker 5>It never stops from from the conversations you have with them.

165
00:09:49.240 --> 00:09:54.080
<v Speaker 1>TuS a big deal, yeah, and and home services. To me,

166
00:09:55.120 --> 00:09:57.600
<v Speaker 1>I I tend to trust because I know who I'm

167
00:09:57.600 --> 00:10:01.080
<v Speaker 1>dealing with. But I think the big question people ask

168
00:10:01.399 --> 00:10:04.879
<v Speaker 1>when they're dealing with anyone, with anyone, whether it's that

169
00:10:05.000 --> 00:10:08.200
<v Speaker 1>kind gentleman who plugged my company Wave eight, or whether

170
00:10:08.240 --> 00:10:12.279
<v Speaker 1>it's plumb line services, or whether it's a law enforcement

171
00:10:12.519 --> 00:10:14.639
<v Speaker 1>Maybe it's not so much for law enforcement, but with

172
00:10:14.759 --> 00:10:18.240
<v Speaker 1>the things, here's the first thing consumers ask to themselves

173
00:10:18.799 --> 00:10:23.639
<v Speaker 1>what are they getting out of this or what's in

174
00:10:23.679 --> 00:10:26.919
<v Speaker 1>it for them? Because normally, I mean, we've heard all

175
00:10:26.960 --> 00:10:30.000
<v Speaker 1>the scams on this show Mark where people are trying

176
00:10:30.039 --> 00:10:32.720
<v Speaker 1>to get you to buy something or invest in something

177
00:10:32.840 --> 00:10:35.759
<v Speaker 1>or do something, and it's always the greatest thing in

178
00:10:35.799 --> 00:10:38.879
<v Speaker 1>the world. And then you ask them, well are you invested?

179
00:10:38.960 --> 00:10:41.399
<v Speaker 1>Do you have you know what are you doing? And

180
00:10:41.480 --> 00:10:46.360
<v Speaker 1>so I think that trust is a big deal when

181
00:10:46.399 --> 00:10:49.519
<v Speaker 1>it comes to people asking what's in it for you? Okay,

182
00:10:49.720 --> 00:10:51.840
<v Speaker 1>real quick, now I want to go to the phones

183
00:10:52.120 --> 00:10:56.200
<v Speaker 1>and take your calls. And right now. Mariam says she

184
00:10:56.399 --> 00:10:59.000
<v Speaker 1>has a follow up. She was working with Dmitri. Do

185
00:10:59.080 --> 00:11:03.919
<v Speaker 1>we have Dimitrio at all or to talk about this? Good?

186
00:11:04.080 --> 00:11:04.159
<v Speaker 3>What?

187
00:11:06.679 --> 00:11:07.080
<v Speaker 2>Okay?

188
00:11:07.279 --> 00:11:09.360
<v Speaker 1>Tell me what's going on, Miriam. I'm trying to find

189
00:11:09.399 --> 00:11:10.080
<v Speaker 1>your call here?

190
00:11:10.480 --> 00:11:11.600
<v Speaker 11>He suggests this.

191
00:11:11.720 --> 00:11:15.840
<v Speaker 1>I haven't you know your iPhone sixteen? I remember it

192
00:11:15.879 --> 00:11:19.120
<v Speaker 1>doesn't work? He verified that it was a little sketchy

193
00:11:19.559 --> 00:11:20.799
<v Speaker 1>and what happened then?

194
00:11:22.600 --> 00:11:26.600
<v Speaker 11>So I'm asking you, missus Martine, if you would be

195
00:11:26.639 --> 00:11:30.519
<v Speaker 11>able to I'm sure you are to speak to T

196
00:11:30.759 --> 00:11:35.240
<v Speaker 11>Mobile at Park Meadow at Park Medu. I ask him.

197
00:11:35.360 --> 00:11:38.720
<v Speaker 11>I'll be happy to pay more if I can buy

198
00:11:38.799 --> 00:11:42.559
<v Speaker 11>an iPhone sixteen pro. I would pay more money.

199
00:11:43.080 --> 00:11:46.159
<v Speaker 1>But this, okay, but I thought phoned what what? What's

200
00:11:46.200 --> 00:11:49.559
<v Speaker 1>the late? Just tell me what the latest is on this? Okay?

201
00:11:49.879 --> 00:11:54.399
<v Speaker 1>For example, did you get another phone? Or did Dmitri

202
00:11:54.679 --> 00:11:56.919
<v Speaker 1>verify that it was a problem?

203
00:11:57.120 --> 00:11:57.200
<v Speaker 3>Not?

204
00:11:57.360 --> 00:11:58.279
<v Speaker 1>Where does it stand?

205
00:11:58.919 --> 00:12:05.320
<v Speaker 11>On a conversation? And on Friday afternoon, early Friday afternoon finished.

206
00:12:05.919 --> 00:12:08.320
<v Speaker 11>I was supposed to get a call from you guys,

207
00:12:08.679 --> 00:12:12.600
<v Speaker 11>and I didn't. That's fine, And I waited over the weekend.

208
00:12:13.440 --> 00:12:18.159
<v Speaker 1>Miriam, and we have to figure out, Mariam. We don't

209
00:12:18.200 --> 00:12:21.879
<v Speaker 1>believe it's a phone problem.

210
00:12:21.919 --> 00:12:26.000
<v Speaker 11>Sure, so what I think you should do in the past.

211
00:12:26.720 --> 00:12:31.200
<v Speaker 11>I appreciate Mariam in the past. Please just please, I.

212
00:12:31.159 --> 00:12:33.440
<v Speaker 1>Want you to trust me here. I want you to

213
00:12:33.480 --> 00:12:37.440
<v Speaker 1>trust me here. Here's what we believe. There's no way.

214
00:12:37.480 --> 00:12:40.960
<v Speaker 1>After a few phones, put her on hold. Please just

215
00:12:41.000 --> 00:12:44.639
<v Speaker 1>put her on home and relate this. Relay this message

216
00:12:44.639 --> 00:12:46.639
<v Speaker 1>to her. It's not her fault. We have a slight delay.

217
00:12:47.600 --> 00:12:51.080
<v Speaker 1>We do not believe it's a phone problem. It is

218
00:12:51.120 --> 00:12:54.639
<v Speaker 1>a service problem with T Mobile. It is not a

219
00:12:54.679 --> 00:12:59.159
<v Speaker 1>phone problem. Dmitri feels the same way. This is because

220
00:12:59.559 --> 00:13:01.759
<v Speaker 1>you don't just get two or three phones in a

221
00:13:01.840 --> 00:13:04.399
<v Speaker 1>row and have the same exact It's not the phone.

222
00:13:05.000 --> 00:13:09.000
<v Speaker 1>And if you think upgrading to an iPhone sixteen pro

223
00:13:09.120 --> 00:13:12.159
<v Speaker 1>is going to be the difference, it's not. Okay. Now,

224
00:13:13.039 --> 00:13:15.399
<v Speaker 1>I don't know what else to tell you. I if

225
00:13:15.440 --> 00:13:17.799
<v Speaker 1>I were you in the areas you go or the

226
00:13:17.799 --> 00:13:20.000
<v Speaker 1>things you do, and I know she's going to say, well,

227
00:13:20.039 --> 00:13:23.039
<v Speaker 1>my friend st mobile and she doesn't have this problem.

228
00:13:23.360 --> 00:13:25.480
<v Speaker 1>I am telling you, Mariam, and I want to get

229
00:13:25.480 --> 00:13:29.200
<v Speaker 1>Deputy Dion to talk about this, but I truly believe

230
00:13:29.519 --> 00:13:34.000
<v Speaker 1>you need to switch service. It's, first of all, it's

231
00:13:34.080 --> 00:13:38.159
<v Speaker 1>almost impossible that two phones are going to be exactly

232
00:13:38.600 --> 00:13:41.240
<v Speaker 1>screw up exactly the same way. I got to take

233
00:13:41.320 --> 00:13:44.240
<v Speaker 1>this break, but let's try to get Deputy don I

234
00:13:44.360 --> 00:13:48.919
<v Speaker 1>believe Mariam, you need to try that a different service.

235
00:13:49.159 --> 00:13:51.600
<v Speaker 1>I'm not sure if that phone can be switched, but

236
00:13:51.840 --> 00:13:57.519
<v Speaker 1>I do not believe it is. The phone. Okay, iPhone

237
00:13:57.600 --> 00:14:02.039
<v Speaker 1>sixteen's are pretty much bulletproof. There haven't been many problems,

238
00:14:02.159 --> 00:14:04.120
<v Speaker 1>and especially when you get a new one out of

239
00:14:04.120 --> 00:14:07.600
<v Speaker 1>the box and it does exactly the same thing, it

240
00:14:07.919 --> 00:14:12.759
<v Speaker 1>just doesn't make sense. We got more coming right up.

241
00:14:12.919 --> 00:14:17.519
<v Speaker 1>Art wants to talk about Verizon, speaking of mobile phones.

242
00:14:17.639 --> 00:14:22.080
<v Speaker 1>Mary wants to talk about air an issue with air

243
00:14:22.480 --> 00:14:25.480
<v Speaker 1>air conditioning. I believe all of that coming up. THREEZHO

244
00:14:25.519 --> 00:14:28.559
<v Speaker 1>three seven one three A two five five waterpros dot

245
00:14:28.600 --> 00:14:30.919
<v Speaker 1>net the best drinking water at the kitchen fountain. The

246
00:14:30.919 --> 00:14:34.159
<v Speaker 1>lowest price ever eleven ninety five will get you reverse

247
00:14:34.240 --> 00:14:37.480
<v Speaker 1>osmosis system. You get a whole house system for forty

248
00:14:37.559 --> 00:14:41.080
<v Speaker 1>nine to ninety five. That will uh, I mean, we'll

249
00:14:41.120 --> 00:14:44.559
<v Speaker 1>do everything, whereas the thirty nine thirty nine it's it's everything.

250
00:14:44.600 --> 00:14:48.559
<v Speaker 1>It's all of plastics, the forever chemicals, it softens it,

251
00:14:48.639 --> 00:14:52.080
<v Speaker 1>conditions and drinking water. You don't do better for a

252
00:14:52.120 --> 00:14:55.120
<v Speaker 1>lower price ever threeh three eight six y two five

253
00:14:55.240 --> 00:15:02.600
<v Speaker 1>five five four waterpros dot net. Go with a sure

254
00:15:02.720 --> 00:15:05.840
<v Speaker 1>thing Denver's best roofer Excel Roofing dot com.

255
00:15:05.879 --> 00:15:07.879
<v Speaker 10>You don't pay a cent until you're content.

256
00:15:11.240 --> 00:15:14.440
<v Speaker 1>Time for an insurance check up free, no obligation comparison

257
00:15:14.559 --> 00:15:18.120
<v Speaker 1>call Compass Insurance. Pay too much your coverage at dozens

258
00:15:18.159 --> 00:15:20.879
<v Speaker 1>of insurance companies find out now three oh three seven

259
00:15:20.879 --> 00:15:23.240
<v Speaker 1>to seven to one help. You'll think you're his only

260
00:15:23.320 --> 00:15:25.799
<v Speaker 1>customer when you choose Frank durand the real Estate Man

261
00:15:25.840 --> 00:15:29.320
<v Speaker 1>dot com to list your home with Remax Alliance three

262
00:15:29.320 --> 00:15:38.120
<v Speaker 1>oh three nine two zero sixteen twenty two. Hi Tom

263
00:15:38.200 --> 00:15:41.519
<v Speaker 1>Martino here three oh three seven one three talk seven

264
00:15:41.559 --> 00:15:45.240
<v Speaker 1>one three eight two five five Frank around the real

265
00:15:45.360 --> 00:15:48.080
<v Speaker 1>estate Man. We'll do a valuation of your home. A

266
00:15:48.080 --> 00:15:49.759
<v Speaker 1>lot of people want to list their home, but they're

267
00:15:49.759 --> 00:15:51.559
<v Speaker 1>not sure what will they make. Is it a good

268
00:15:51.600 --> 00:15:54.759
<v Speaker 1>time or not, he'll do evaluation and it'll be free,

269
00:15:55.159 --> 00:15:58.480
<v Speaker 1>really truly, no obligation. Three oh three nine two zero

270
00:15:58.559 --> 00:16:01.120
<v Speaker 1>sixteen twenty two. Find out what you'll make, what you'll net,

271
00:16:01.279 --> 00:16:03.600
<v Speaker 1>what you can buy. Three h three nine two zero

272
00:16:03.679 --> 00:16:06.120
<v Speaker 1>sixteen twenty two. Frank Drenda versus a Man dot Com. Okay,

273
00:16:06.440 --> 00:16:09.600
<v Speaker 1>so I want to bring up Deputy Dmitri. Deputy D.

274
00:16:09.960 --> 00:16:12.799
<v Speaker 1>He's been working on this iPhone issue and really she's

275
00:16:12.840 --> 00:16:15.240
<v Speaker 1>had her replacement iPhone has the same exact problem. He

276
00:16:15.320 --> 00:16:18.080
<v Speaker 1>talked around the phone, said the phone was sketchy, but

277
00:16:18.519 --> 00:16:23.679
<v Speaker 1>or the service or whatever. Deputy D. She keeps thinking

278
00:16:23.720 --> 00:16:27.759
<v Speaker 1>if she switches to the iPhone sixteen Pro, it's going

279
00:16:27.840 --> 00:16:29.559
<v Speaker 1>to make a difference. I want to know what your

280
00:16:29.559 --> 00:16:30.639
<v Speaker 1>gut feeling is on this.

281
00:16:32.120 --> 00:16:34.399
<v Speaker 9>Well, Tom, I don't think that's going to make much difference.

282
00:16:34.440 --> 00:16:37.440
<v Speaker 9>The odds of her getting two consecutive defective iPhones are

283
00:16:37.480 --> 00:16:41.679
<v Speaker 9>pretty low. And as you may recall, on Friday, Dragon

284
00:16:41.720 --> 00:16:43.799
<v Speaker 9>actually had a really good idea, which is that she

285
00:16:43.919 --> 00:16:47.879
<v Speaker 9>did not correctly sync her phone with her Wi Fi

286
00:16:47.919 --> 00:16:51.440
<v Speaker 9>network at home, and she has bad service coverage at

287
00:16:51.440 --> 00:16:54.039
<v Speaker 9>home and that's why she has poor call quality. That

288
00:16:54.159 --> 00:16:56.519
<v Speaker 9>we did verify that on Friday when I called her,

289
00:16:57.080 --> 00:16:59.360
<v Speaker 9>and then you may recall that Friday, after the show,

290
00:16:59.480 --> 00:17:02.000
<v Speaker 9>you Andite talked about referring her to iPhone Ted.

291
00:17:02.919 --> 00:17:07.720
<v Speaker 12>And so this morning I actually spoke with Miriam before

292
00:17:07.720 --> 00:17:11.200
<v Speaker 12>the show started and I said, hey, look, I told

293
00:17:11.200 --> 00:17:13.519
<v Speaker 12>her what I just told you, and I said, we'd

294
00:17:13.559 --> 00:17:15.680
<v Speaker 12>like to refer you to iPhone Ted and he makes

295
00:17:15.720 --> 00:17:18.920
<v Speaker 12>house calls and his service is very reasonably priced and

296
00:17:19.000 --> 00:17:20.720
<v Speaker 12>he can see if he can sink your phone with

297
00:17:20.799 --> 00:17:22.079
<v Speaker 12>your with your network.

298
00:17:22.559 --> 00:17:25.119
<v Speaker 9>And Miriam's response was, well, you know, if I.

299
00:17:25.119 --> 00:17:27.039
<v Speaker 12>Have to pay for that service, I'll just go back

300
00:17:27.039 --> 00:17:30.279
<v Speaker 12>to the Apple store. And that's how we left it.

301
00:17:30.359 --> 00:17:31.680
<v Speaker 12>I said, you know, well, good luck.

302
00:17:31.880 --> 00:17:35.079
<v Speaker 1>But did you talk to did you talk to I Ted?

303
00:17:35.160 --> 00:17:39.039
<v Speaker 12>By the way, No, I wanted to make sure that

304
00:17:39.079 --> 00:17:41.680
<v Speaker 12>Miriam is prepared, you know that for the fact that

305
00:17:41.720 --> 00:17:42.200
<v Speaker 12>he perforced.

306
00:17:42.200 --> 00:17:43.920
<v Speaker 1>I don't know how much he'll charge. He might just

307
00:17:44.000 --> 00:17:47.759
<v Speaker 1>do the first visit gradus for us. Do we have

308
00:17:48.279 --> 00:17:51.119
<v Speaker 1>Do we have eye Ted numbers somewhere Mark or suser?

309
00:17:52.240 --> 00:17:53.240
<v Speaker 1>What's that we do?

310
00:17:53.400 --> 00:17:54.880
<v Speaker 5>He doesn't do that stuff anymore.

311
00:17:56.519 --> 00:17:58.920
<v Speaker 1>No, No, he doesn't do it professionally, but he might

312
00:17:58.960 --> 00:18:01.400
<v Speaker 1>do us a favor. And check it out, is what

313
00:18:01.440 --> 00:18:05.039
<v Speaker 1>I'm thinking. I don't know, maybe maybe not. We just

314
00:18:05.079 --> 00:18:10.880
<v Speaker 1>need someone I really do not phone. I was convinced

315
00:18:10.920 --> 00:18:15.440
<v Speaker 1>it's the phone, and unfortunately it's not, Miriam, and I'll

316
00:18:15.480 --> 00:18:20.880
<v Speaker 1>bet on it. I think that your phone is not

317
00:18:22.359 --> 00:18:25.519
<v Speaker 1>sinking to your WiFi, is trying to use poor cell coverage.

318
00:18:25.680 --> 00:18:28.440
<v Speaker 1>But then she said the same thing happens when she's

319
00:18:28.480 --> 00:18:32.400
<v Speaker 1>out and about Miriam. Do you have coorse?

320
00:18:33.960 --> 00:18:34.279
<v Speaker 13>Hello?

321
00:18:35.000 --> 00:18:39.039
<v Speaker 1>Go ahead, Lemetri, go ahead? What should I say?

322
00:18:39.400 --> 00:18:40.160
<v Speaker 11>All I want?

323
00:18:40.440 --> 00:18:43.000
<v Speaker 1>Dmitri, mister, mister.

324
00:18:42.920 --> 00:18:47.519
<v Speaker 11>Martino would call Tmobile in parkmental allow me to buy

325
00:18:47.680 --> 00:18:50.319
<v Speaker 11>iPhone Pro sixteen.

326
00:18:51.000 --> 00:18:51.960
<v Speaker 1>You don't need me for that.

327
00:18:52.440 --> 00:18:53.440
<v Speaker 5>You don't need me for that.

328
00:18:53.960 --> 00:18:55.839
<v Speaker 8>I already paid it to Miriam.

329
00:18:56.240 --> 00:18:58.799
<v Speaker 1>You don't need me for that. I don't have to

330
00:18:58.839 --> 00:19:00.400
<v Speaker 1>call them and tell them to sell you a more

331
00:19:00.400 --> 00:19:02.680
<v Speaker 1>expensive phone. You go in there and say I'd like

332
00:19:02.759 --> 00:19:06.079
<v Speaker 1>to trade this phone for the iPhone Pro and then

333
00:19:06.319 --> 00:19:09.440
<v Speaker 1>the sixteen pro. They'll do it. You pay the difference, Yeah,

334
00:19:09.480 --> 00:19:12.079
<v Speaker 1>they will. They'll they'll let you do it. If you

335
00:19:12.119 --> 00:19:15.920
<v Speaker 1>pay them, they'll let you do it, you know, Dimitri, T.

336
00:19:16.079 --> 00:19:19.519
<v Speaker 11>Mobile, Sir, they didn't I asked them.

337
00:19:19.599 --> 00:19:23.839
<v Speaker 1>Believe me, you asked them if you could upgrade your

338
00:19:23.880 --> 00:19:31.759
<v Speaker 1>phone and they refuse to take your money. Yes, Dimitri, yes,

339
00:19:32.079 --> 00:19:34.799
<v Speaker 1>I think could you do me a favor, Just do

340
00:19:34.920 --> 00:19:37.559
<v Speaker 1>me a favor. Sure, put Miriam on hold again. Please

341
00:19:37.680 --> 00:19:41.440
<v Speaker 1>put her on hold again. Listen, Dimitri, could you call

342
00:19:41.480 --> 00:19:43.720
<v Speaker 1>that store and ask them if they would upgrade her

343
00:19:43.759 --> 00:19:47.160
<v Speaker 1>if she's willing to pay, she's saying they won't. That's

344
00:19:47.240 --> 00:19:50.319
<v Speaker 1>first of all. And then, Miriam, once you upgrade, it

345
00:19:50.359 --> 00:19:53.680
<v Speaker 1>will not work. Okay, it still will not work. But

346
00:19:54.240 --> 00:19:56.880
<v Speaker 1>let's do this for you to prove it. Okay, let's

347
00:19:56.920 --> 00:19:59.519
<v Speaker 1>just leave it there. If she thinks an upgraded phone

348
00:19:59.559 --> 00:20:01.839
<v Speaker 1>is gonna work, work, it's not going to work. But

349
00:20:01.960 --> 00:20:05.559
<v Speaker 1>she wants to do it, just call that store. I

350
00:20:05.599 --> 00:20:09.400
<v Speaker 1>am anxious, or I am curious to find out why

351
00:20:09.440 --> 00:20:12.440
<v Speaker 1>a store would say, oh, you have some extra money,

352
00:20:12.799 --> 00:20:15.200
<v Speaker 1>you want to trade in that phone? You want to

353
00:20:15.240 --> 00:20:17.640
<v Speaker 1>pay for a more expensive phone. No, we're not going

354
00:20:17.720 --> 00:20:20.559
<v Speaker 1>to let you do it. I doubt that ever happened.

355
00:20:21.000 --> 00:20:23.960
<v Speaker 1>I think you misunderstood the Miriam. If you want to

356
00:20:23.960 --> 00:20:27.240
<v Speaker 1>pay more and pay the difference, I am sure you

357
00:20:27.279 --> 00:20:29.799
<v Speaker 1>can get a better phone, all right, I'm sure you can.

358
00:20:29.920 --> 00:20:33.559
<v Speaker 1>Three three seven one three eight two five five. Speaking

359
00:20:33.640 --> 00:20:37.559
<v Speaker 1>of phones, Art has a problem with Verizon, I believe,

360
00:20:37.799 --> 00:20:41.759
<v Speaker 1>and you've been working with Sus. What's going on, Art?

361
00:20:41.839 --> 00:20:42.799
<v Speaker 1>What is your problem?

362
00:20:43.279 --> 00:20:45.839
<v Speaker 14>Well, thankfully for everything you've done, we got it resolved.

363
00:20:46.240 --> 00:20:47.880
<v Speaker 14>So I don't know if you remember, but I had

364
00:20:47.880 --> 00:20:50.200
<v Speaker 14>a problem where I bought a phone and was supposed

365
00:20:50.200 --> 00:20:52.519
<v Speaker 14>to unlock and didn't unlocked, and they wanted more money.

366
00:20:52.559 --> 00:20:54.880
<v Speaker 14>But we got to figure it out. And so it's

367
00:20:54.960 --> 00:20:57.680
<v Speaker 14>unlocked now and very happy. So thank you so much.

368
00:20:58.519 --> 00:21:04.480
<v Speaker 1>Oh so soon. Sue's helped you get that done. Yes, yes, yes,

369
00:21:05.680 --> 00:21:08.240
<v Speaker 1>and so right now you were calling to tell us

370
00:21:08.319 --> 00:21:09.119
<v Speaker 1>it's resolved.

371
00:21:09.680 --> 00:21:13.920
<v Speaker 14>It's resolved. Yes, thank you so much, jip hey.

372
00:21:13.880 --> 00:21:15.799
<v Speaker 1>Art, thank you for hanging out to tell us that.

373
00:21:16.480 --> 00:21:19.839
<v Speaker 1>And of course Sus gets the dinger today, the first

374
00:21:19.960 --> 00:21:22.160
<v Speaker 1>use of the dinger on a Monday three h three

375
00:21:22.799 --> 00:21:25.440
<v Speaker 1>seven one three talk seven one three eight two five five.

376
00:21:27.039 --> 00:21:30.759
<v Speaker 1>I love it and thank you really truly, Sus, Thank

377
00:21:30.799 --> 00:21:37.559
<v Speaker 1>you very much. Let's now, what is Jurassic Air? Mary?

378
00:21:37.759 --> 00:21:39.279
<v Speaker 1>What is Jurassic Air?

379
00:21:41.440 --> 00:21:41.599
<v Speaker 15>Hi?

380
00:21:41.720 --> 00:21:42.000
<v Speaker 9>Tom?

381
00:21:42.119 --> 00:21:42.720
<v Speaker 16>Can you hear me?

382
00:21:44.240 --> 00:21:44.440
<v Speaker 2>Yes?

383
00:21:44.559 --> 00:21:45.279
<v Speaker 1>I can.

384
00:21:46.839 --> 00:21:51.640
<v Speaker 16>Perfect. Jurassic Air is a ahbad company in North Denver,

385
00:21:52.160 --> 00:21:55.039
<v Speaker 16>and I'm calling on behalf of my grandmother because she

386
00:21:55.200 --> 00:21:59.960
<v Speaker 16>paid them five six sixteen dollars for a furnace gas

387
00:22:00.200 --> 00:22:01.160
<v Speaker 16>valve replacement.

388
00:22:01.960 --> 00:22:05.000
<v Speaker 3>And we one, wait.

389
00:22:04.799 --> 00:22:07.319
<v Speaker 1>Wait wait wait wait wait wait wait wait, she paid

390
00:22:07.359 --> 00:22:10.640
<v Speaker 1>fifty six hundred dollars just for the gas valve.

391
00:22:12.160 --> 00:22:14.440
<v Speaker 16>Correct, not for the furnace itself.

392
00:22:17.079 --> 00:22:18.799
<v Speaker 2>That's all rightensive And.

393
00:22:20.720 --> 00:22:25.279
<v Speaker 1>Now, Bob Logan, what do you think of that? Seriously? Listen, Bob,

394
00:22:26.160 --> 00:22:29.319
<v Speaker 1>you know what. We don't like talking prices because sometimes,

395
00:22:29.519 --> 00:22:32.440
<v Speaker 1>I mean, there's a big variation of prices. But doesn't

396
00:22:32.440 --> 00:22:34.680
<v Speaker 1>that sound a little steep for a gas valve?

397
00:22:35.079 --> 00:22:40.079
<v Speaker 5>It sounds very steep. Yes, yes, very steep.

398
00:22:40.079 --> 00:22:41.359
<v Speaker 11>I can speak to now.

399
00:22:41.920 --> 00:22:47.200
<v Speaker 16>We evaluated the work for both parts and labor. There

400
00:22:47.200 --> 00:22:48.319
<v Speaker 16>are three parts of place.

401
00:22:48.519 --> 00:22:49.680
<v Speaker 11>The labor was two.

402
00:22:49.599 --> 00:22:53.599
<v Speaker 16>Hours, and summing that total, we think I and my

403
00:22:53.720 --> 00:22:57.720
<v Speaker 16>husband think it's five hundred and thirteen dollars in total

404
00:22:57.759 --> 00:23:00.000
<v Speaker 16>for that work, which is very generous.

405
00:23:00.359 --> 00:23:03.160
<v Speaker 1>Well, okay, Mary, I'm not going to go by that either.

406
00:23:03.680 --> 00:23:05.759
<v Speaker 1>I'm not going to go by someone, you know, adding

407
00:23:05.839 --> 00:23:08.759
<v Speaker 1>up parts and what they think they should pay. Labor wise.

408
00:23:09.519 --> 00:23:13.279
<v Speaker 1>I many times there's a flat rate because people do

409
00:23:13.359 --> 00:23:16.119
<v Speaker 1>it efficiently and quickly, and they get paid more than

410
00:23:16.160 --> 00:23:21.039
<v Speaker 1>if you multiplied the time and they add the parts.

411
00:23:21.519 --> 00:23:23.720
<v Speaker 1>I'm not looking at it that way, but I am

412
00:23:23.799 --> 00:23:26.839
<v Speaker 1>looking at it as fifty six hundred dollars. What did

413
00:23:26.839 --> 00:23:32.000
<v Speaker 1>they First of all, did they fix the problem?

414
00:23:32.759 --> 00:23:33.160
<v Speaker 9>They did?

415
00:23:35.319 --> 00:23:38.759
<v Speaker 1>Okay, So now are you calling simply because you found

416
00:23:38.759 --> 00:23:42.079
<v Speaker 1>out what she paid and you thought it was outrageous?

417
00:23:43.400 --> 00:23:45.160
<v Speaker 17>No, So they.

418
00:23:46.559 --> 00:23:50.359
<v Speaker 16>My grandmother determined that it was overpriced, and so she

419
00:23:50.519 --> 00:23:54.200
<v Speaker 16>called the owner, Ronnie Cordova, and Ronnie told her on

420
00:23:54.240 --> 00:23:57.119
<v Speaker 16>the phone that he would be willing to give her

421
00:23:57.160 --> 00:24:01.039
<v Speaker 16>back three thousand of that payment. And so she's been

422
00:24:01.119 --> 00:24:03.759
<v Speaker 16>trying to get that money back from him, and he

423
00:24:03.799 --> 00:24:07.759
<v Speaker 16>now doesn't return her phone calls. We can't contact them

424
00:24:07.759 --> 00:24:12.440
<v Speaker 16>at their office listed on Google. They're just simply unresponsive.

425
00:24:12.599 --> 00:24:15.799
<v Speaker 16>After they asserted that they would give three thousand of

426
00:24:15.839 --> 00:24:17.359
<v Speaker 16>the fifty six hundred back.

427
00:24:18.920 --> 00:24:27.200
<v Speaker 1>Okay, Now, technically, technically she probably is not do a refund. Technically,

428
00:24:28.200 --> 00:24:33.839
<v Speaker 1>I think that we got to figure out, we got

429
00:24:33.880 --> 00:24:38.000
<v Speaker 1>to figure out something about We just got to figure

430
00:24:38.039 --> 00:24:41.200
<v Speaker 1>out what they should do. They don't really have to

431
00:24:41.240 --> 00:24:46.400
<v Speaker 1>do anything. Bob Logan, do you think do you think

432
00:24:47.680 --> 00:24:51.880
<v Speaker 1>that they can fight this on any grounds if she

433
00:24:51.960 --> 00:24:53.680
<v Speaker 1>approved the work before they did it.

434
00:24:53.920 --> 00:24:57.000
<v Speaker 5>Well, you said it right there. If she approved all

435
00:24:57.000 --> 00:25:01.000
<v Speaker 5>the works prior to and if you're working with a

436
00:25:01.079 --> 00:25:06.640
<v Speaker 5>legitimate company, this give you options for repairs, replacement, whatever

437
00:25:06.759 --> 00:25:09.400
<v Speaker 5>work you're doing. And then you should come to an

438
00:25:09.400 --> 00:25:13.119
<v Speaker 5>agreement of the pricing upfront before any work is done.

439
00:25:14.039 --> 00:25:16.559
<v Speaker 5>And so if they did that, and if she agreed

440
00:25:16.599 --> 00:25:19.240
<v Speaker 5>to it, then unfortunately.

441
00:25:18.960 --> 00:25:23.799
<v Speaker 16>I can speak to that a little bit, if you can,

442
00:25:24.079 --> 00:25:25.319
<v Speaker 16>if you lift them up, all.

443
00:25:25.240 --> 00:25:28.799
<v Speaker 1>Right, hold on, hold on, Mary, Mary, hold on. We'll

444
00:25:28.799 --> 00:25:29.960
<v Speaker 1>come right back to your deputy.

445
00:25:30.000 --> 00:25:30.119
<v Speaker 3>Bo.

446
00:25:30.799 --> 00:25:33.480
<v Speaker 1>I want you to call this company, but first let's

447
00:25:33.480 --> 00:25:35.960
<v Speaker 1>hear what else she has to say right after this, Okay,

448
00:25:39.599 --> 00:25:42.880
<v Speaker 1>go with a sure thing Denver's Best roofer Excel Roofing

449
00:25:43.000 --> 00:25:43.559
<v Speaker 1>dot com.

450
00:25:43.599 --> 00:25:45.599
<v Speaker 10>You don't pay a cent until you're content.

451
00:25:49.000 --> 00:25:52.200
<v Speaker 1>Time for an insurance check up, free, no obligation comparison

452
00:25:52.319 --> 00:25:55.880
<v Speaker 1>call Compass Insurance paying too much your coverage at dozens

453
00:25:55.880 --> 00:25:58.640
<v Speaker 1>of insurance companies find out now three oh three seven

454
00:25:58.720 --> 00:26:01.519
<v Speaker 1>seven to one. Help you'll I think you're his only customer.

455
00:26:01.559 --> 00:26:03.839
<v Speaker 1>When you choose Frank durand the real estate Man dot

456
00:26:03.839 --> 00:26:07.200
<v Speaker 1>com to list your home with Remax Alliance three oh

457
00:26:07.200 --> 00:26:14.559
<v Speaker 1>three nine two zero sixteen twenty two Hi, Tom Martine

458
00:26:14.599 --> 00:26:17.720
<v Speaker 1>here at three oh three seven one three talk seven

459
00:26:17.799 --> 00:26:21.200
<v Speaker 1>one three A two five five. All right, now we

460
00:26:21.319 --> 00:26:26.240
<v Speaker 1>have some follow ups. Deputy Dmitri, did you uh, did

461
00:26:26.240 --> 00:26:28.079
<v Speaker 1>you call over to the store to see if they

462
00:26:28.119 --> 00:26:31.000
<v Speaker 1>would upgrade that woman to an iPhone Pro, which she

463
00:26:31.119 --> 00:26:34.000
<v Speaker 1>believes will solve her problem. We're convinced it will not

464
00:26:34.119 --> 00:26:36.160
<v Speaker 1>solve her problem. What did they say?

465
00:26:37.200 --> 00:26:38.240
<v Speaker 18>Well, I spoke with a.

466
00:26:38.279 --> 00:26:40.839
<v Speaker 9>Very very helpful young lady named Sydney.

467
00:26:40.440 --> 00:26:44.200
<v Speaker 12>At Timoviolet Park Meadows and she kind of gave me

468
00:26:44.599 --> 00:26:46.440
<v Speaker 12>a hint of what I think is what she thinks

469
00:26:46.480 --> 00:26:47.079
<v Speaker 12>is going.

470
00:26:46.880 --> 00:26:50.079
<v Speaker 9>On this iPhone sixteen that Miriam.

471
00:26:49.759 --> 00:26:52.880
<v Speaker 12>Has just came out in September. So Sydney said, it's

472
00:26:52.960 --> 00:26:56.359
<v Speaker 12>probably still being financed on that twenty four month promotional

473
00:26:56.400 --> 00:26:58.640
<v Speaker 12>deal that they have, so they'll.

474
00:26:58.440 --> 00:27:01.640
<v Speaker 9>Be happy to sell her and I sixteen Pro, but

475
00:27:01.720 --> 00:27:05.920
<v Speaker 9>she has to pay off the I sixteen and the

476
00:27:05.960 --> 00:27:09.799
<v Speaker 9>balance is probably around sixteen probably around eight hundred bucks.

477
00:27:09.839 --> 00:27:11.079
<v Speaker 12>That's kind of Sydney's guests.

478
00:27:11.920 --> 00:27:14.240
<v Speaker 1>So but will that okay? But then will they give

479
00:27:14.279 --> 00:27:15.880
<v Speaker 1>her trade in value for that phone?

480
00:27:16.000 --> 00:27:19.759
<v Speaker 12>Yes, yes, absolutely, it's a very recent phone that's still

481
00:27:19.799 --> 00:27:23.200
<v Speaker 12>in high demand. So Mariam needs to show up, and

482
00:27:23.240 --> 00:27:24.160
<v Speaker 12>I'll I try to.

483
00:27:24.079 --> 00:27:26.880
<v Speaker 9>Call Miriam, but it goes to voicemail or voicemail box is.

484
00:27:26.839 --> 00:27:29.279
<v Speaker 12>Not set up, of course, So I'll keep trying to

485
00:27:29.279 --> 00:27:32.039
<v Speaker 12>get her hold of her throughout the day. But if Mariam,

486
00:27:32.039 --> 00:27:34.640
<v Speaker 12>here's where it's gonna get resolved. Mariam needs to go

487
00:27:34.720 --> 00:27:37.680
<v Speaker 12>over there speak with Sydney who's familiar with this issue. Now,

488
00:27:38.279 --> 00:27:41.960
<v Speaker 12>Sidney will collect Mariam's payment to pay off the iPhone

489
00:27:42.000 --> 00:27:47.359
<v Speaker 12>sixteen and then Mariam can buy the iPhone sixteen Pro

490
00:27:47.799 --> 00:27:51.720
<v Speaker 12>and she'll get some trade in credit for her current phone.

491
00:27:52.119 --> 00:27:54.960
<v Speaker 12>But I think it's gonna okay Miriam's money because she

492
00:27:55.079 --> 00:27:58.240
<v Speaker 12>just won't She's so convinced that the problem is with

493
00:27:58.279 --> 00:28:00.920
<v Speaker 12>the phone itself that she just doesn't want to consider

494
00:28:00.960 --> 00:28:03.599
<v Speaker 12>all these other solutions that we've been suggesting since PRIs.

495
00:28:04.640 --> 00:28:07.559
<v Speaker 12>But that's right, is going to be very very helpful

496
00:28:07.599 --> 00:28:08.359
<v Speaker 12>in this matter.

497
00:28:09.480 --> 00:28:11.720
<v Speaker 1>All right, So let's relate that to her off the

498
00:28:11.759 --> 00:28:14.400
<v Speaker 1>air so she can get that. Dmitri, thank you very much,

499
00:28:14.759 --> 00:28:19.440
<v Speaker 1>appreciate it. Deputy Doc. Yeah, thank you, Deputy d Deputy Doc,

500
00:28:19.519 --> 00:28:25.599
<v Speaker 1>you have a follow up? Does Deputy Doc have a

501
00:28:25.599 --> 00:28:27.759
<v Speaker 1>follow up? He said, he did, Oh, yeah, yes, no,

502
00:28:27.960 --> 00:28:29.480
<v Speaker 1>maybe I'm back on here, sir.

503
00:28:29.680 --> 00:28:31.400
<v Speaker 6>I was gonna say, just as Marie and if she

504
00:28:31.400 --> 00:28:34.359
<v Speaker 6>has any grandkids, because they'll be able to sink the phone.

505
00:28:34.559 --> 00:28:37.279
<v Speaker 2>But I spoke to Whyatt Darling called up.

506
00:28:37.480 --> 00:28:42.039
<v Speaker 6>Dayling called up because he purchased a Subaru from Ordination.

507
00:28:43.200 --> 00:28:49.559
<v Speaker 1>How long ago was this call? Last week on the fifteenth, okay,

508
00:28:49.599 --> 00:28:50.440
<v Speaker 1>and what happened?

509
00:28:50.680 --> 00:28:54.359
<v Speaker 6>Well, he had purchased a Subaru in December of twenty

510
00:28:54.440 --> 00:28:58.599
<v Speaker 6>twenty four and he has not gotten the title yet.

511
00:28:59.039 --> 00:29:02.039
<v Speaker 6>So we spoke to Wyatt and I asked if he

512
00:29:02.079 --> 00:29:04.759
<v Speaker 6>wants to turn the car or what he would like

513
00:29:04.839 --> 00:29:09.079
<v Speaker 6>to do. So apparently I left a message for them,

514
00:29:09.440 --> 00:29:13.359
<v Speaker 6>for the service manager, and either they hurt us on

515
00:29:13.400 --> 00:29:20.960
<v Speaker 6>the air or they got my message, and magically, on Friday,

516
00:29:21.240 --> 00:29:23.920
<v Speaker 6>the title appeared, just like that, out of thin air.

517
00:29:24.480 --> 00:29:26.920
<v Speaker 6>So he got the title and he's happy.

518
00:29:26.960 --> 00:29:31.920
<v Speaker 1>Now, very good, very very good. Now my question is this,

519
00:29:32.160 --> 00:29:35.119
<v Speaker 1>what was the hold up? I wonder I don't know.

520
00:29:37.400 --> 00:29:40.400
<v Speaker 1>You know, the law says that they have to deliver

521
00:29:40.519 --> 00:29:44.359
<v Speaker 1>title within a reasonable amount of time. Correct, But the

522
00:29:44.480 --> 00:29:48.559
<v Speaker 1>law says they must have title, not meaning habit in possession,

523
00:29:48.880 --> 00:29:51.680
<v Speaker 1>but they must have a clear interest in the car

524
00:29:51.759 --> 00:29:54.799
<v Speaker 1>before they can sell it correct. Now they're allowed to collect.

525
00:29:55.079 --> 00:29:58.519
<v Speaker 1>They're allowed to collect the payoff and use that payoff

526
00:29:58.799 --> 00:30:02.200
<v Speaker 1>to get a clear title. But reasonable amount of time.

527
00:30:03.160 --> 00:30:07.319
<v Speaker 1>We've always talked about this and asked the question. I

528
00:30:07.359 --> 00:30:10.559
<v Speaker 1>know Mark says, what's a reasonable amount of time? And

529
00:30:10.599 --> 00:30:14.039
<v Speaker 1>we would always question that, what is reasonable to get

530
00:30:14.039 --> 00:30:16.519
<v Speaker 1>a title? I don't really know what it is, but

531
00:30:17.000 --> 00:30:20.599
<v Speaker 1>they have to deliver title, and if they can't deliver title,

532
00:30:20.880 --> 00:30:23.599
<v Speaker 1>they must undo the deal. That is, of course of

533
00:30:23.680 --> 00:30:27.279
<v Speaker 1>your dealership. If you're an individual, of course, you should

534
00:30:27.359 --> 00:30:31.000
<v Speaker 1>never ever buy a car from an individual without a

535
00:30:31.000 --> 00:30:34.279
<v Speaker 1>clear title. But this is good news. He's got his title.

536
00:30:34.400 --> 00:30:37.839
<v Speaker 1>So that is, as I said, the problem solved. This's

537
00:30:37.880 --> 00:30:40.440
<v Speaker 1>the double dinger today. So so far I've used the

538
00:30:40.480 --> 00:30:43.200
<v Speaker 1>dinger four times, two times for sues, two times for

539
00:30:43.799 --> 00:30:48.000
<v Speaker 1>Deputy doc Hey Tom three zero three, Yes, sir, I

540
00:30:48.000 --> 00:30:50.839
<v Speaker 1>would like to hear people's opinion on the sing with

541
00:30:50.960 --> 00:30:51.640
<v Speaker 1>Joe Biden.

542
00:30:52.119 --> 00:30:56.480
<v Speaker 6>I am confused at how we could have a metastatic

543
00:30:56.880 --> 00:30:58.839
<v Speaker 6>prostake diagnosis.

544
00:30:59.279 --> 00:30:59.960
<v Speaker 2>I mean, does.

545
00:30:59.799 --> 00:31:02.680
<v Speaker 6>It doesn't his doctors do a p s A check.

546
00:31:03.400 --> 00:31:05.480
<v Speaker 6>I mean, it's it seems to me inconceivable.

547
00:31:05.480 --> 00:31:09.279
<v Speaker 1>Now now this is this is being questioned, and here's

548
00:31:09.319 --> 00:31:12.960
<v Speaker 1>what they're at. Here's what they're asking. Did he really

549
00:31:13.039 --> 00:31:17.240
<v Speaker 1>know or did his doctors know beforehand? And was the

550
00:31:17.279 --> 00:31:21.279
<v Speaker 1>plan for him to be elected and then for his

551
00:31:21.440 --> 00:31:24.759
<v Speaker 1>vice president to take over? Was that the plan? And

552
00:31:24.799 --> 00:31:27.079
<v Speaker 1>then he just couldn't do it? So then she ran

553
00:31:27.160 --> 00:31:29.960
<v Speaker 1>to begin with No one knows that, but I want

554
00:31:29.960 --> 00:31:33.680
<v Speaker 1>to know this, is that against Is that unethical? Oh?

555
00:31:34.119 --> 00:31:35.039
<v Speaker 1>I don't know the answer.

556
00:31:35.559 --> 00:31:38.880
<v Speaker 6>If he had if he had a diagnosis of prostate

557
00:31:38.960 --> 00:31:43.720
<v Speaker 6>cancer and they're gonna wait, what six seven months? That's

558
00:31:43.759 --> 00:31:47.960
<v Speaker 6>that's such gross misconduct and meant negligence, they should lose

559
00:31:48.000 --> 00:31:49.480
<v Speaker 6>their license and be you know, do.

560
00:31:49.400 --> 00:31:51.640
<v Speaker 1>You remember they said he had a physical and he

561
00:31:51.720 --> 00:31:55.200
<v Speaker 1>was in good shape. Well, is it possible Is it

562
00:31:55.359 --> 00:31:59.440
<v Speaker 1>possible that they that the cancer just came up after that?

563
00:32:00.119 --> 00:32:00.200
<v Speaker 3>Not?

564
00:32:00.279 --> 00:32:02.839
<v Speaker 2>If it's metastatic, Tom, I'd be really surprised.

565
00:32:04.880 --> 00:32:10.200
<v Speaker 1>Metastatic meaning it has spread spread from his bones. Yeah,

566
00:32:10.200 --> 00:32:14.480
<v Speaker 1>but metastatic in general means the cancer spreads right exactly.

567
00:32:17.240 --> 00:32:21.079
<v Speaker 1>So the question is do people think, what do you think?

568
00:32:21.920 --> 00:32:22.559
<v Speaker 1>What do you think?

569
00:32:22.640 --> 00:32:22.880
<v Speaker 3>Doc?

570
00:32:23.039 --> 00:32:23.559
<v Speaker 2>I don't know what.

571
00:32:23.759 --> 00:32:26.920
<v Speaker 6>I'm confused because I can't imagine on an eighty two

572
00:32:27.039 --> 00:32:31.240
<v Speaker 6>year old man that they didn't do, you know PSA's.

573
00:32:32.759 --> 00:32:34.240
<v Speaker 2>When he had his physical.

574
00:32:37.319 --> 00:32:40.920
<v Speaker 1>So do you think they knew it and kept it quiet?

575
00:32:41.240 --> 00:32:47.079
<v Speaker 2>Though? No, I mean he would have been treatment.

576
00:32:47.440 --> 00:32:49.960
<v Speaker 6>He would have had some kind of treatment if he had,

577
00:32:50.599 --> 00:32:53.240
<v Speaker 6>you know, aggressive posturid cancer.

578
00:32:53.559 --> 00:32:57.279
<v Speaker 1>I think I can only think that they probably didn't

579
00:32:57.359 --> 00:32:59.720
<v Speaker 1>know about it. I don't know, Mark, you think they

580
00:32:59.799 --> 00:33:05.039
<v Speaker 1>knew about it? Go with a sure thing Denver's Best

581
00:33:05.119 --> 00:33:08.000
<v Speaker 1>roofer Excel Roofing dot com. You don't pay a cent

582
00:33:08.200 --> 00:33:14.279
<v Speaker 1>until you're content. Time for an insurance check up free,

583
00:33:14.359 --> 00:33:18.079
<v Speaker 1>no obligation. In comparison, call Compass Insurance paying too much

584
00:33:18.200 --> 00:33:21.160
<v Speaker 1>your coverage at dozens of insurance companies find out now

585
00:33:21.240 --> 00:33:23.519
<v Speaker 1>three oh three seven to seven to one help. You'll

586
00:33:23.519 --> 00:33:26.279
<v Speaker 1>think you're his only customer when you choose Frank durand

587
00:33:26.279 --> 00:33:28.720
<v Speaker 1>the real estate Man dot com to list your home

588
00:33:28.960 --> 00:33:32.119
<v Speaker 1>with Remax Alliance three oh three nine two zero sixteen

589
00:33:32.160 --> 00:33:40.119
<v Speaker 1>twenty two. Hey Tom Martino here three O three seven

590
00:33:40.160 --> 00:33:43.240
<v Speaker 1>one three talk seven one three eight two five five.

591
00:33:43.599 --> 00:33:46.480
<v Speaker 1>Sam has a comment on Biden. When they knew about it,

592
00:33:46.640 --> 00:33:48.839
<v Speaker 1>they knew about it. It seems kind of difficult for

593
00:33:48.880 --> 00:33:53.039
<v Speaker 1>me to believe that the metastatic cancer happened right after

594
00:33:53.039 --> 00:33:54.920
<v Speaker 1>he got out of office and they just found out

595
00:33:54.960 --> 00:33:59.640
<v Speaker 1>about it. But but I don't know, and politically, what

596
00:33:59.680 --> 00:34:02.079
<v Speaker 1>would be the reason for covering it up? Do you

597
00:34:02.200 --> 00:34:05.440
<v Speaker 1>believe the ultimate goal was to get Kamala Harris in

598
00:34:05.480 --> 00:34:09.400
<v Speaker 1>there after he was diagnosed, he would quit or resign

599
00:34:09.880 --> 00:34:12.400
<v Speaker 1>or he would die and she would take over. And

600
00:34:12.440 --> 00:34:17.840
<v Speaker 1>then that plan was foiled by his lack of performance

601
00:34:17.880 --> 00:34:20.679
<v Speaker 1>and he had to duck out earlier. Samuel, what do

602
00:34:20.719 --> 00:34:21.119
<v Speaker 1>you think?

603
00:34:22.199 --> 00:34:27.360
<v Speaker 19>So the bottom line is all of us are protected

604
00:34:27.360 --> 00:34:30.920
<v Speaker 19>by the hippalo, all right, So the Office of the

605
00:34:30.920 --> 00:34:34.000
<v Speaker 19>President will decide what type of information they want to

606
00:34:34.039 --> 00:34:34.880
<v Speaker 19>put out for us to.

607
00:34:36.719 --> 00:34:39.239
<v Speaker 1>Second, do you believe they knew Do you believe they

608
00:34:39.280 --> 00:34:40.840
<v Speaker 1>knew about it before this?

609
00:34:41.079 --> 00:34:42.599
<v Speaker 17>Yeah, I'm sureteing you about it.

610
00:34:42.719 --> 00:34:45.840
<v Speaker 19>But what you also have to understand is that one

611
00:34:45.920 --> 00:34:49.679
<v Speaker 19>of your deputy said that there's next just there. It's

612
00:34:49.719 --> 00:34:52.320
<v Speaker 19>not because if you look at the US preventative.

613
00:34:52.119 --> 00:34:55.840
<v Speaker 1>Services, go with a sure thing Denver's Best Roofer Excel

614
00:34:55.960 --> 00:34:59.000
<v Speaker 1>Roofing dot com. You don't pay a cent until you're content,

615
00:35:00.639 --> 00:35:04.800
<v Speaker 1>leave time for an insurance check up free, no obligation.

616
00:35:04.960 --> 00:35:08.840
<v Speaker 1>Comparison call Compass Insurance paying too much your coverage at

617
00:35:08.880 --> 00:35:11.639
<v Speaker 1>dozens of insurance companies. Find out now three oh three

618
00:35:11.760 --> 00:35:14.360
<v Speaker 1>seven seven to one help. You'll think you're his only

619
00:35:14.440 --> 00:35:16.920
<v Speaker 1>customer when you choose Frank durand the real estate man

620
00:35:16.960 --> 00:35:20.360
<v Speaker 1>dot com to list your home with Remax Alliance three

621
00:35:20.440 --> 00:35:22.559
<v Speaker 1>oh three nine two zero sixteen twenty two.

622
00:35:23.400 --> 00:35:28.920
<v Speaker 3>Yeah, ripped.

623
00:35:31.639 --> 00:35:33.400
<v Speaker 20>You needed, That's who you don't have.

624
00:35:35.639 --> 00:35:38.079
<v Speaker 3>Come run anxious as fast as we can.

625
00:35:39.360 --> 00:35:41.280
<v Speaker 20>Shooter's gonna help Come.

626
00:35:42.840 --> 00:35:47.679
<v Speaker 5>This is the Troubleshooter Show. No Tom Martino.

627
00:35:48.679 --> 00:35:53.880
<v Speaker 1>Hello, I'm Tom Martino along with Major, Mark Major and

628
00:35:53.960 --> 00:35:59.280
<v Speaker 1>the gang here solving problems, answering questions, taking complace, making

629
00:35:59.280 --> 00:36:03.519
<v Speaker 1>your life literally. Here in the studio, we have Bob

630
00:36:03.559 --> 00:36:08.400
<v Speaker 1>Logan from plumb Line Services and that's plumbing, heating, cooling,

631
00:36:08.800 --> 00:36:13.079
<v Speaker 1>electric and drains. And then we also have Deputy Doc

632
00:36:13.920 --> 00:36:17.719
<v Speaker 1>Deputy Bo. We have a bunch of deputies in the

633
00:36:17.760 --> 00:36:21.920
<v Speaker 1>studio helping us out here and or in the studio

634
00:36:22.000 --> 00:36:26.079
<v Speaker 1>and elsewhere. And then we've been talking and I'm getting

635
00:36:26.119 --> 00:36:27.519
<v Speaker 1>a lot of response.

636
00:36:27.039 --> 00:36:29.280
<v Speaker 5>Here on my uh.

637
00:36:29.440 --> 00:36:32.679
<v Speaker 1>I didn't realize we would, but a lot of response

638
00:36:33.280 --> 00:36:35.960
<v Speaker 1>text wise. People are texting me and I'll tell you

639
00:36:35.960 --> 00:36:39.639
<v Speaker 1>where they text me to come to my personal cell

640
00:36:39.679 --> 00:36:46.519
<v Speaker 1>phone on any topic, you can do seven four seven

641
00:36:46.719 --> 00:36:49.559
<v Speaker 1>fifty two eighty. The way you remember that is I

642
00:36:49.559 --> 00:36:53.159
<v Speaker 1>love airplanes. Seven four seven is the big Mama. Nine

643
00:36:53.199 --> 00:36:55.639
<v Speaker 1>nine nine is the closest you get to perfection because

644
00:36:55.639 --> 00:36:58.840
<v Speaker 1>you can't do ten ten, ten, and then fifty two

645
00:36:58.840 --> 00:37:03.920
<v Speaker 1>eighty for the mile high in four seven nine nine eighty. Also,

646
00:37:04.000 --> 00:37:07.199
<v Speaker 1>you can text us at the I Heart short code

647
00:37:07.280 --> 00:37:09.480
<v Speaker 1>five seven seven three nine. Just put Tom in there

648
00:37:10.440 --> 00:37:15.519
<v Speaker 1>five seven seven thirty nine. Somebody said, I'm surprised Mark

649
00:37:15.559 --> 00:37:18.679
<v Speaker 1>hasn't jumped on this because it's pretty clear Deputy Doc

650
00:37:18.800 --> 00:37:25.119
<v Speaker 1>is correct. There is no way that they found out

651
00:37:25.239 --> 00:37:30.239
<v Speaker 1>just recently that he had metasatic cancer. Presidents are examined

652
00:37:30.440 --> 00:37:33.880
<v Speaker 1>all the time, especially when his when his health was

653
00:37:33.920 --> 00:37:36.599
<v Speaker 1>being brought into By the way, I'm adding this this

654
00:37:36.679 --> 00:37:39.760
<v Speaker 1>is not in the text, but he said all the time,

655
00:37:39.760 --> 00:37:43.159
<v Speaker 1>and I say, especially when they're a president running for reelection.

656
00:37:44.000 --> 00:37:48.559
<v Speaker 1>Somewhere along the line they found out probably he had cancer.

657
00:37:48.599 --> 00:37:51.039
<v Speaker 1>But why did they keep it quiet or did they know?

658
00:37:51.440 --> 00:37:54.280
<v Speaker 1>Do you think, Doc, do you think it's possible with

659
00:37:54.360 --> 00:38:01.079
<v Speaker 1>a sitting president where they're always questioning his health. Do

660
00:38:01.199 --> 00:38:04.039
<v Speaker 1>you think that they knew about it.

661
00:38:04.440 --> 00:38:08.079
<v Speaker 6>I can't imagine if they didn't Tom, but I don't

662
00:38:08.119 --> 00:38:13.599
<v Speaker 6>think that they well, I can't imagine if they didn't

663
00:38:13.639 --> 00:38:13.920
<v Speaker 6>know about it.

664
00:38:14.000 --> 00:38:18.519
<v Speaker 1>Let's just leave it at that, Okay, I, by the way,

665
00:38:18.599 --> 00:38:23.559
<v Speaker 1>wish him the best. Listen. I'm I'm I'm going through

666
00:38:23.599 --> 00:38:27.000
<v Speaker 1>cancer battle right now, right and thank.

667
00:38:26.800 --> 00:38:29.159
<v Speaker 2>You God won the battle. You've won the war.

668
00:38:30.920 --> 00:38:34.000
<v Speaker 1>Well, my prognosis, and it was none of my doing.

669
00:38:34.760 --> 00:38:39.840
<v Speaker 1>I had a very rare diagnosis, very very rare diagnosis

670
00:38:39.880 --> 00:38:42.880
<v Speaker 1>for pancretic cancer. My heart goes out to all these

671
00:38:43.039 --> 00:38:47.559
<v Speaker 1>who are diagnosed with pancretic cancer. You know, some of

672
00:38:47.599 --> 00:38:50.880
<v Speaker 1>the first people I told were Mark and SEUs in

673
00:38:50.960 --> 00:38:54.000
<v Speaker 1>our kitchen, and I remember them and I know exactly

674
00:38:54.039 --> 00:38:56.480
<v Speaker 1>what he thought when I told him right what they thought.

675
00:38:56.599 --> 00:38:59.760
<v Speaker 1>I mean, it's like, you know, the end is near,

676
00:39:00.119 --> 00:39:02.960
<v Speaker 1>know it. And I had a very rare diagnosis where

677
00:39:03.079 --> 00:39:07.880
<v Speaker 1>it was totally isolated and operable. That usually doesn't happen.

678
00:39:08.320 --> 00:39:11.280
<v Speaker 1>I mean, in fact, it only happens three percent of this.

679
00:39:11.400 --> 00:39:12.599
<v Speaker 2>That was my first impression.

680
00:39:12.719 --> 00:39:14.840
<v Speaker 6>I remember when you had us all in the conference

681
00:39:14.880 --> 00:39:18.960
<v Speaker 6>room and told us yes, my heart went out and

682
00:39:19.239 --> 00:39:20.280
<v Speaker 6>I didn't know what to say.

683
00:39:20.400 --> 00:39:23.880
<v Speaker 1>Yeah, And when I hear this about Joe Biden. It

684
00:39:23.880 --> 00:39:26.519
<v Speaker 1>doesn't matter what we think politically, nobody wants to see

685
00:39:26.559 --> 00:39:30.960
<v Speaker 1>anyone suffer like that or and and you know, prostate

686
00:39:31.000 --> 00:39:34.719
<v Speaker 1>cancer I didn't realize was the number one killer for

687
00:39:34.800 --> 00:39:38.559
<v Speaker 1>men as far as that's what I'm told. And then

688
00:39:38.599 --> 00:39:42.480
<v Speaker 1>heart disease or something like that. But in any case, again,

689
00:39:42.639 --> 00:39:45.000
<v Speaker 1>before the breakup, was asking Major, Mark Major, do you

690
00:39:45.039 --> 00:39:45.880
<v Speaker 1>think they knew about it?

691
00:39:45.920 --> 00:39:46.119
<v Speaker 3>Mark?

692
00:39:48.800 --> 00:39:52.079
<v Speaker 5>I just don't know, man, I just don't know. I

693
00:39:52.119 --> 00:39:52.800
<v Speaker 5>have no idea.

694
00:39:52.840 --> 00:39:55.920
<v Speaker 4>I mean, a PSA test seems pretty simple. I get

695
00:39:55.960 --> 00:39:59.440
<v Speaker 4>one each year, and you know, I don't know how

696
00:39:59.440 --> 00:40:03.719
<v Speaker 4>they didn't, but it seems like an awful strange thing.

697
00:40:03.559 --> 00:40:04.679
<v Speaker 5>To hide as well.

698
00:40:04.960 --> 00:40:07.559
<v Speaker 4>And if they did find it before it was stage

699
00:40:07.599 --> 00:40:10.840
<v Speaker 4>four got into the bones, he probably would have a

700
00:40:10.920 --> 00:40:15.239
<v Speaker 4>much better prognosis. So, I mean, I can't imagine why

701
00:40:16.320 --> 00:40:18.840
<v Speaker 4>they just didn't test and find it to begin with.

702
00:40:19.039 --> 00:40:21.239
<v Speaker 5>That's the part that makes no sense.

703
00:40:22.519 --> 00:40:26.599
<v Speaker 1>Doc Mark mentions a PSA test. How telling is a

704
00:40:26.639 --> 00:40:27.679
<v Speaker 1>PSA test?

705
00:40:27.840 --> 00:40:34.559
<v Speaker 6>It is a wonderful indicator of prostate instability or disease. Now,

706
00:40:34.559 --> 00:40:39.039
<v Speaker 6>there's something called benign hypopleasia which can raise it a

707
00:40:39.039 --> 00:40:46.000
<v Speaker 6>little bit, but usually if it's going up. A biopsy

708
00:40:46.320 --> 00:40:50.400
<v Speaker 6>will immediately answer the question of what stage and grade

709
00:40:50.440 --> 00:40:50.760
<v Speaker 6>it is.

710
00:40:51.119 --> 00:40:52.599
<v Speaker 2>Now, there's two things.

711
00:40:52.960 --> 00:40:56.239
<v Speaker 6>A grade is how aggressive the cancer is, and a

712
00:40:56.320 --> 00:41:00.400
<v Speaker 6>staging is whether or not it's gown into a Jason

713
00:41:00.519 --> 00:41:04.239
<v Speaker 6>Organs or fantastasized. So you have two things that you

714
00:41:04.320 --> 00:41:07.679
<v Speaker 6>have to worry about. But usually a biopsy will tell

715
00:41:07.679 --> 00:41:10.599
<v Speaker 6>you what the what the prognosis is.

716
00:41:12.840 --> 00:41:15.159
<v Speaker 1>Now somebody says, here, you guys need to give it

717
00:41:15.199 --> 00:41:19.559
<v Speaker 1>a rest. Stop bashing Biden. I'm not bashing Biden. I'm

718
00:41:19.599 --> 00:41:24.000
<v Speaker 1>just wondering. And this text goes on to say, the

719
00:41:24.039 --> 00:41:27.039
<v Speaker 1>man is almost dead. He lost the election. You want

720
00:41:27.079 --> 00:41:30.119
<v Speaker 1>to get over it. This is ridiculous. You're talking about Biden?

721
00:41:30.199 --> 00:41:34.079
<v Speaker 1>Is what what he could have done? It's over Hey, doc,

722
00:41:34.320 --> 00:41:37.519
<v Speaker 1>who cares if he had prostate cancer before? Who cares?

723
00:41:37.559 --> 00:41:40.280
<v Speaker 1>If he wanted to cheat and die and let Kamala

724
00:41:40.320 --> 00:41:44.159
<v Speaker 1>Harris be his replacement, that's his choice. Who cares if

725
00:41:44.199 --> 00:41:47.519
<v Speaker 1>the election was stolen? Get over it anyway. That way,

726
00:41:48.119 --> 00:41:51.719
<v Speaker 1>I'm not bashing Biden. We're talking I'm actually not bashing

727
00:41:51.719 --> 00:41:55.599
<v Speaker 1>Biden at all. I'm just wondering what what did they

728
00:41:55.639 --> 00:41:58.039
<v Speaker 1>know and when did they know it? Because it does

729
00:41:58.079 --> 00:42:02.400
<v Speaker 1>seem weird if truly, if a candidate has a fatal

730
00:42:02.440 --> 00:42:06.440
<v Speaker 1>disease or what's thought to be fatal and they're running

731
00:42:06.480 --> 00:42:12.320
<v Speaker 1>for reelection, is it a bit disingenuous? But then he again,

732
00:42:12.360 --> 00:42:16.199
<v Speaker 1>he didn't run after all. This one says here, Hi, Tom,

733
00:42:16.480 --> 00:42:19.079
<v Speaker 1>I'm ninety one days in ta chemo for thyroid and

734
00:42:19.159 --> 00:42:22.840
<v Speaker 1>lung cancer. My cancer can't be cured, only contained. I

735
00:42:22.840 --> 00:42:26.840
<v Speaker 1>am so glad to hear your treatment was successful. Listen, man,

736
00:42:27.480 --> 00:42:31.760
<v Speaker 1>if you need any support through your stuff, let me know.

737
00:42:31.920 --> 00:42:32.719
<v Speaker 1>I'll call you.

738
00:42:32.880 --> 00:42:35.719
<v Speaker 2>Let me just say to that caller, the previous one.

739
00:42:36.400 --> 00:42:39.000
<v Speaker 6>Neither you, nor I, nor anybody that's been on the

740
00:42:39.000 --> 00:42:44.199
<v Speaker 6>air has said anything derogatory about Biden or about his politics.

741
00:42:44.400 --> 00:42:47.440
<v Speaker 6>We're talking about him as a man and why his

742
00:42:47.639 --> 00:42:50.559
<v Speaker 6>disease was allowed to spread. I don't see how that's

743
00:42:50.800 --> 00:42:53.960
<v Speaker 6>bashing him.

744
00:42:54.119 --> 00:42:59.559
<v Speaker 1>Okay, this Bob logan plumbline services. If running your AC

745
00:43:00.119 --> 00:43:04.920
<v Speaker 1>is more expensive than running your furnace, how can a

746
00:43:04.960 --> 00:43:10.880
<v Speaker 1>heat pump be efficient. Isn't it just your AC running backwards, Bob?

747
00:43:13.719 --> 00:43:20.119
<v Speaker 5>It is. It is your air conditioner running backwards. Basically,

748
00:43:20.320 --> 00:43:24.159
<v Speaker 5>so where an air conditioner will remove the heat from

749
00:43:24.199 --> 00:43:26.639
<v Speaker 5>the house, it's not actually blowing cold air in the house.

750
00:43:26.639 --> 00:43:30.760
<v Speaker 5>It's removing heat from the house. When it works in reverse,

751
00:43:30.800 --> 00:43:34.000
<v Speaker 5>it's pulling heat out of the air outside and putting

752
00:43:34.000 --> 00:43:36.760
<v Speaker 5>it into your house. So even during cold days to

753
00:43:36.920 --> 00:43:41.199
<v Speaker 5>negative five degrees, there's heat somewhere outside. Now to answer

754
00:43:41.280 --> 00:43:46.360
<v Speaker 5>the question, there's you know, because I struggle with this,

755
00:43:46.519 --> 00:43:49.880
<v Speaker 5>especially in Colorado, with our gas prices being as cheap

756
00:43:49.880 --> 00:43:52.800
<v Speaker 5>as they are in electricity not being as cheap. Do

757
00:43:52.840 --> 00:43:56.320
<v Speaker 5>you truly see as savings? But study after study after

758
00:43:56.320 --> 00:44:01.000
<v Speaker 5>study has been done with Excel and the distributors and

759
00:44:01.039 --> 00:44:05.199
<v Speaker 5>the manufacturers, and they assure us that that you will

760
00:44:05.199 --> 00:44:09.159
<v Speaker 5>see a savings and eventually everything is going to go

761
00:44:09.480 --> 00:44:09.880
<v Speaker 5>to election.

762
00:44:10.119 --> 00:44:13.280
<v Speaker 1>Are you saying you're not saying, Bob, do I hear

763
00:44:13.360 --> 00:44:17.440
<v Speaker 1>you saying that a heat pump can be as efficient

764
00:44:17.519 --> 00:44:19.639
<v Speaker 1>or more efficient than a furnace.

765
00:44:20.559 --> 00:44:24.639
<v Speaker 5>It's definitely more efficient. Now, whether whether there's a cost

766
00:44:24.679 --> 00:44:25.960
<v Speaker 5>savings is another story.

767
00:44:26.440 --> 00:44:30.840
<v Speaker 1>Okay, okay. I see like, for example, electric heat is

768
00:44:30.920 --> 00:44:36.440
<v Speaker 1>one efficient, meaning the power in equals the power out where,

769
00:44:36.719 --> 00:44:38.840
<v Speaker 1>but it doesn't mean it's cheaper.

770
00:44:38.800 --> 00:44:41.920
<v Speaker 5>Correct, And I think that's what the what the color

771
00:44:42.039 --> 00:44:44.840
<v Speaker 5>was asking about, or the person who who emails was

772
00:44:44.880 --> 00:44:49.159
<v Speaker 5>asking is is it less expensive now because of the

773
00:44:49.159 --> 00:44:54.519
<v Speaker 5>efficiencies we and and actually I just I just installed

774
00:44:54.559 --> 00:44:58.079
<v Speaker 5>my systems last week in my house, and my mine's

775
00:44:58.079 --> 00:45:02.440
<v Speaker 5>a dual fuel. So basically, uh, you you enter in

776
00:45:02.480 --> 00:45:07.239
<v Speaker 5>your Excel bills gas and electrical electric prices and then

777
00:45:07.280 --> 00:45:11.360
<v Speaker 5>the system determines uh most efficient.

778
00:45:11.960 --> 00:45:15.039
<v Speaker 1>Wait a minute, wait a minute. You actually have an

779
00:45:15.079 --> 00:45:18.239
<v Speaker 1>app or a program that talks to your system and

780
00:45:18.280 --> 00:45:21.320
<v Speaker 1>it analyzes the best way to go for price. Yep,

781
00:45:23.320 --> 00:45:29.360
<v Speaker 1>are you kidding me? That's incredible. I'll bet you pretty

782
00:45:29.360 --> 00:45:31.880
<v Speaker 1>soon they'll have them so you don't even have to

783
00:45:32.000 --> 00:45:33.440
<v Speaker 1>enter anything just the.

784
00:45:35.519 --> 00:45:35.920
<v Speaker 5>Right now.

785
00:45:36.119 --> 00:45:36.280
<v Speaker 2>Now.

786
00:45:36.440 --> 00:45:40.159
<v Speaker 5>Now, that's that's the other thing with with the rebates.

787
00:45:40.239 --> 00:45:44.000
<v Speaker 5>Right now you can get up to nine thousand dollars

788
00:45:44.719 --> 00:45:48.199
<v Speaker 5>through through Excel, and then there's federal rebases. Yeah, that's

789
00:45:48.239 --> 00:45:51.800
<v Speaker 5>crazy between Excel and federal rebates. Heat pumps or on

790
00:45:52.039 --> 00:45:56.559
<v Speaker 5>all of it heat pumps and uh, and there's with

791
00:45:56.719 --> 00:45:59.320
<v Speaker 5>Excel now the federal rebate is limited. I think it's

792
00:45:59.320 --> 00:46:03.239
<v Speaker 5>two thousand dollar in total. But with with Excel, if

793
00:46:03.280 --> 00:46:05.760
<v Speaker 5>you have two systems, or three systems or four systems

794
00:46:05.760 --> 00:46:08.480
<v Speaker 5>some of the bigger homes do, there's no limit as

795
00:46:08.519 --> 00:46:10.119
<v Speaker 5>to the number of systems you can apply for.

796
00:46:10.199 --> 00:46:14.360
<v Speaker 4>You said something that made my eyebrows go up. You said,

797
00:46:14.400 --> 00:46:18.559
<v Speaker 4>the heat pump can suck warm air out down to

798
00:46:18.679 --> 00:46:23.320
<v Speaker 4>negative five. So what does happen at negative ten? You

799
00:46:23.400 --> 00:46:25.800
<v Speaker 4>simply have no heat. If you have a heat pump.

800
00:46:25.559 --> 00:46:29.760
<v Speaker 5>Your furnace kicks on. Okay, got it? Your gas furnace.

801
00:46:29.960 --> 00:46:32.519
<v Speaker 4>Yeah, for the maybe three four days a year that's

802
00:46:32.639 --> 00:46:34.599
<v Speaker 4>possible can happen, you know, or if you're up in

803
00:46:34.639 --> 00:46:35.599
<v Speaker 4>the mountains or something.

804
00:46:35.719 --> 00:46:41.079
<v Speaker 1>Right, that's very good to know, really good. I love

805
00:46:41.159 --> 00:46:42.679
<v Speaker 1>that idea of a dual fuel.

806
00:46:43.079 --> 00:46:46.119
<v Speaker 4>You guys, remember the old carroteene heaters. I remember growing

807
00:46:46.199 --> 00:46:50.280
<v Speaker 4>up my parents had a kerosene standalone unit that would

808
00:46:50.280 --> 00:46:53.039
<v Speaker 4>sit in the I forget what room or TV room

809
00:46:53.199 --> 00:46:55.880
<v Speaker 4>that thing looked like. I bet they caused a lot

810
00:46:55.880 --> 00:46:59.880
<v Speaker 4>of fires over the years, you think, I think it's

811
00:47:00.599 --> 00:47:02.800
<v Speaker 4>I remember in the middle of your room in a

812
00:47:03.000 --> 00:47:03.760
<v Speaker 4>stink too.

813
00:47:06.719 --> 00:47:10.360
<v Speaker 1>You know. Yeah, how are they exhausted? Did they have

814
00:47:10.880 --> 00:47:12.440
<v Speaker 1>a flu vent going outside?

815
00:47:12.960 --> 00:47:13.280
<v Speaker 3>Nope?

816
00:47:14.039 --> 00:47:17.280
<v Speaker 5>No, man, it was just like a standalone deal.

817
00:47:17.480 --> 00:47:20.760
<v Speaker 1>I don't think they Why wasn't that Why wasn't that poison?

818
00:47:21.280 --> 00:47:23.119
<v Speaker 1>Why wasn't that poison to people?

819
00:47:25.079 --> 00:47:27.800
<v Speaker 5>I think it was a little bit, but you could

820
00:47:27.840 --> 00:47:31.880
<v Speaker 5>explain a little bit about Mark.

821
00:47:32.599 --> 00:47:36.320
<v Speaker 1>Now people are saying here, I got a text that

822
00:47:36.480 --> 00:47:40.639
<v Speaker 1>many reputable doctors are saying, there is no way this

823
00:47:40.800 --> 00:47:45.000
<v Speaker 1>was just discovered, Absolutely no way, and they said there

824
00:47:45.039 --> 00:47:49.239
<v Speaker 1>would have been earlier indications on his regular yearly physical

825
00:47:49.760 --> 00:47:55.280
<v Speaker 1>and someone had to consciously elect to keep it a secret. Anyway,

826
00:47:56.079 --> 00:47:58.880
<v Speaker 1>that I'm not tall, I'm not bashing this man, but

827
00:47:59.000 --> 00:48:02.199
<v Speaker 1>I am wondering about it because it is you know,

828
00:48:02.320 --> 00:48:05.760
<v Speaker 1>it is significant. So anyway, give us a call with problems,

829
00:48:05.840 --> 00:48:08.800
<v Speaker 1>questions and complaints three ZHO three seven to one three

830
00:48:08.880 --> 00:48:11.360
<v Speaker 1>talks seven one three eight two five five. I was

831
00:48:11.440 --> 00:48:14.119
<v Speaker 1>asking in the beginning of the show, who do you

832
00:48:14.239 --> 00:48:19.159
<v Speaker 1>trust and why? And what do you not trust? Usually

833
00:48:19.599 --> 00:48:23.159
<v Speaker 1>people are saying that no matter how hard they try,

834
00:48:23.760 --> 00:48:27.719
<v Speaker 1>they cannot trust car dealers. They just don't trust them.

835
00:48:28.079 --> 00:48:31.960
<v Speaker 1>Even when car dealers have one price, they just don't

836
00:48:32.000 --> 00:48:36.119
<v Speaker 1>trust them. And car dealers on a list of trust,

837
00:48:36.480 --> 00:48:40.000
<v Speaker 1>they're way down at the bottom. With attorneys, people don't

838
00:48:40.039 --> 00:48:44.639
<v Speaker 1>trust attorneys, which I find really odd because trust is

839
00:48:44.679 --> 00:48:47.480
<v Speaker 1>a hallmark of the profession. You're going to have to

840
00:48:47.519 --> 00:48:51.280
<v Speaker 1>trust attorneys when you hire them. I mean, you know,

841
00:48:51.840 --> 00:48:54.960
<v Speaker 1>otherwise you don't hire them right now, by the way,

842
00:48:55.000 --> 00:48:58.000
<v Speaker 1>I just found them. Somebody sent me an article that

843
00:48:58.239 --> 00:49:04.840
<v Speaker 1>mini splits. These are basically heating and air units that

844
00:49:04.960 --> 00:49:08.360
<v Speaker 1>go on an exterior wall, and they call it a

845
00:49:08.440 --> 00:49:11.719
<v Speaker 1>split because the head is on the inside of the house,

846
00:49:12.159 --> 00:49:15.920
<v Speaker 1>which blows your heat or hot or cool air into

847
00:49:15.960 --> 00:49:19.880
<v Speaker 1>the house, and the compressor and the guts for the

848
00:49:19.880 --> 00:49:23.559
<v Speaker 1>furnace in the air are on the outside of the house,

849
00:49:24.079 --> 00:49:29.599
<v Speaker 1>so it's split. It's not one unit. I didn't know this, Bob,

850
00:49:30.000 --> 00:49:35.039
<v Speaker 1>But many splits need to be maintained exactly, not exactly,

851
00:49:35.079 --> 00:49:38.400
<v Speaker 1>but need to maintain just like furnaces and air you

852
00:49:38.480 --> 00:49:41.079
<v Speaker 1>have to clean them and service them. I didn't know that.

853
00:49:41.719 --> 00:49:44.760
<v Speaker 1>I didn't realize that they So what do you do?

854
00:49:44.760 --> 00:49:45.920
<v Speaker 1>Do they have to be cleaned?

855
00:49:46.239 --> 00:49:51.400
<v Speaker 5>Absolutely? Yeah, every I mean really everything should be maintained

856
00:49:51.440 --> 00:49:55.199
<v Speaker 5>in your home. Your plumbing system, your electrical system. There's yeah,

857
00:49:55.239 --> 00:49:56.719
<v Speaker 5>those are things that are kind of out of side,

858
00:49:56.760 --> 00:49:58.960
<v Speaker 5>out of mind people don't think about. But yes, many

859
00:49:58.960 --> 00:50:03.159
<v Speaker 5>splits do have to you be maintained. And if you

860
00:50:03.719 --> 00:50:06.360
<v Speaker 5>for those people who don't quite understand what a mini

861
00:50:06.400 --> 00:50:10.440
<v Speaker 5>split is, if you've ever traveled to Europe, you see

862
00:50:10.480 --> 00:50:14.280
<v Speaker 5>them a lot, but there it's basically it's typically a

863
00:50:14.320 --> 00:50:17.639
<v Speaker 5>cartridge that's about three feet wide, maybe maybe eight or

864
00:50:17.639 --> 00:50:21.199
<v Speaker 5>twelve inches tall, and it's it's usually a high up

865
00:50:21.280 --> 00:50:25.559
<v Speaker 5>on the ceiling and then and then the outside. So

866
00:50:25.920 --> 00:50:30.199
<v Speaker 5>the great thing about mini splits is you can you

867
00:50:30.239 --> 00:50:32.519
<v Speaker 5>can put them in room by room. If you have

868
00:50:32.840 --> 00:50:34.800
<v Speaker 5>a real hot or cold spot in your house that

869
00:50:34.840 --> 00:50:37.559
<v Speaker 5>your furnace cannot keep up with, your air conditioner cannot

870
00:50:37.599 --> 00:50:40.119
<v Speaker 5>keep up with, Yeah, it's a great option for that

871
00:50:40.320 --> 00:50:45.000
<v Speaker 5>for that one room. People use them for additions. Yeah,

872
00:50:45.360 --> 00:50:48.159
<v Speaker 5>there's there's a lot of great uses for mini splits.

873
00:50:48.800 --> 00:50:50.440
<v Speaker 1>Thank you. We got to take a break. Three or

874
00:50:50.440 --> 00:50:52.519
<v Speaker 1>three seven one three talk seven one three eight two

875
00:50:52.559 --> 00:50:55.519
<v Speaker 1>five five. By the way, Compass Insurance will do insurance

876
00:50:55.599 --> 00:50:58.480
<v Speaker 1>checkups to make sure you're not over insured, under insured,

877
00:50:58.679 --> 00:51:00.800
<v Speaker 1>you're not paying too much, and they give you an

878
00:51:00.800 --> 00:51:05.000
<v Speaker 1>honest assessment. The Insurancehealthcenter dot com three oh three nine

879
00:51:05.079 --> 00:51:12.519
<v Speaker 1>nine six nine thousand Go with a sure thing Denver's

880
00:51:12.559 --> 00:51:14.880
<v Speaker 1>Best roofer Excel Roofing dot com.

881
00:51:14.920 --> 00:51:17.320
<v Speaker 10>You don't pay a cent until you're content.

882
00:51:20.320 --> 00:51:23.480
<v Speaker 1>Time for an insurance check up, free no obligation comparison

883
00:51:23.599 --> 00:51:27.199
<v Speaker 1>call Compass insurance paying too much your coverage at dozens

884
00:51:27.199 --> 00:51:29.920
<v Speaker 1>of insurance companies. Find out now three oh three, seven

885
00:51:29.920 --> 00:51:30.519
<v Speaker 1>to seven to one.

886
00:51:30.599 --> 00:51:30.880
<v Speaker 5>Help.

887
00:51:31.039 --> 00:51:33.679
<v Speaker 1>You'll think you're his only customer when you choose Frank

888
00:51:33.760 --> 00:51:36.199
<v Speaker 1>durand the real estate man dot com to list your

889
00:51:36.239 --> 00:51:39.400
<v Speaker 1>home with Remax Alliance three oh three nine two zero

890
00:51:39.480 --> 00:51:45.519
<v Speaker 1>sixteen twenty two.

891
00:51:53.840 --> 00:51:54.960
<v Speaker 10>All right, welcome to this show.

892
00:51:55.039 --> 00:51:58.079
<v Speaker 1>Tom Martino here along with Major Mark Major, and then

893
00:51:58.119 --> 00:52:01.199
<v Speaker 1>our guests, say Bob Logan from online services plumbing, heat,

894
00:52:01.239 --> 00:52:04.480
<v Speaker 1>including electric and drains. We have Deputy Bowdiputy dot Bill's

895
00:52:04.480 --> 00:52:06.920
<v Speaker 1>got a comment. Go ahead, Bill, what's going on with you, sir?

896
00:52:08.760 --> 00:52:11.920
<v Speaker 18>Real quick, Tom. If you go back to the beginning

897
00:52:11.960 --> 00:52:15.719
<v Speaker 18>of Biden's administration, he was touting the fact that they

898
00:52:15.719 --> 00:52:20.400
<v Speaker 18>would have a cure for cancer. And I'm wondering if

899
00:52:20.679 --> 00:52:27.519
<v Speaker 18>at that point he already had prostate cancer, which we.

900
00:52:27.679 --> 00:52:31.519
<v Speaker 1>Are no way of knowing, no way of knowing, but

901
00:52:33.039 --> 00:52:35.599
<v Speaker 1>I have the majority of people texting you are saying

902
00:52:35.639 --> 00:52:39.599
<v Speaker 1>there's no way, there is absolutely no way that they

903
00:52:39.639 --> 00:52:40.039
<v Speaker 1>didn't know.

904
00:52:41.960 --> 00:52:44.800
<v Speaker 18>Well, that's right, because if you're particularly the president of

905
00:52:44.800 --> 00:52:47.840
<v Speaker 18>the United States, they're going to do a PSA test

906
00:52:47.880 --> 00:52:51.760
<v Speaker 18>on him and at his age in addition to that.

907
00:52:52.440 --> 00:52:54.639
<v Speaker 18>And you know, that's just as simple blood test as

908
00:52:54.679 --> 00:52:58.559
<v Speaker 18>you know. And they would have known immediately if he

909
00:52:58.719 --> 00:53:03.280
<v Speaker 18>was over four headed towards ten or what you know,

910
00:53:03.360 --> 00:53:07.039
<v Speaker 18>any could have been anything above that, they would have

911
00:53:07.039 --> 00:53:11.920
<v Speaker 18>had to do a biopsy of his prostate and confirming

912
00:53:11.920 --> 00:53:15.519
<v Speaker 18>that he had prostate cancer. It's a no brainer.

913
00:53:17.480 --> 00:53:20.519
<v Speaker 1>And I don't know the point of I don't know

914
00:53:20.559 --> 00:53:24.280
<v Speaker 1>the point of delving into this except they are and

915
00:53:24.440 --> 00:53:27.800
<v Speaker 1>I most let's let's face it, it's political. They're trying

916
00:53:27.840 --> 00:53:31.400
<v Speaker 1>to show that they had this plan to get Kamala

917
00:53:31.480 --> 00:53:34.760
<v Speaker 1>Harrison as president because they knew Biden couldn't do it.

918
00:53:35.079 --> 00:53:38.360
<v Speaker 1>And then eventually he had to drop out altogether, not

919
00:53:38.480 --> 00:53:43.440
<v Speaker 1>just because of the cancer, but because of his cognitive decline,

920
00:53:43.920 --> 00:53:46.719
<v Speaker 1>you know. And then here's another thing. People are saying

921
00:53:46.719 --> 00:53:50.320
<v Speaker 1>in the text messages that he truly wasn't running the

922
00:53:50.360 --> 00:53:55.920
<v Speaker 1>country anyway, that really it was by committee. And here's

923
00:53:55.960 --> 00:53:58.280
<v Speaker 1>another thing I want to know, and I'm asking this

924
00:53:58.320 --> 00:54:02.800
<v Speaker 1>out of ignorance. Does anyone know how autopen actually works?

925
00:54:03.440 --> 00:54:07.599
<v Speaker 1>I was told by my boyfriend. I looked it up

926
00:54:08.440 --> 00:54:13.559
<v Speaker 1>and they say that autopen is literally an automatic signing

927
00:54:13.639 --> 00:54:19.199
<v Speaker 1>mechanism that they do software controlled, but it sometimes is

928
00:54:19.239 --> 00:54:23.639
<v Speaker 1>a mechanical device or a software device that gives the

929
00:54:23.679 --> 00:54:28.239
<v Speaker 1>signature of the person who authorizes. Now, the controversy surrounding

930
00:54:28.280 --> 00:54:33.800
<v Speaker 1>Biden is that they used his genuine autopen but did

931
00:54:33.840 --> 00:54:38.079
<v Speaker 1>not get his consent on each in every document, and

932
00:54:38.119 --> 00:54:40.880
<v Speaker 1>that they just snuck him through and he was so

933
00:54:41.159 --> 00:54:46.199
<v Speaker 1>out of it he didn't even notice it. So, I mean,

934
00:54:46.239 --> 00:54:48.920
<v Speaker 1>I didn't really know what autopen meant. I knew it

935
00:54:49.000 --> 00:54:53.280
<v Speaker 1>was something like DocuSign or something electronic or something that

936
00:54:53.400 --> 00:54:58.039
<v Speaker 1>was mechanical. But they're saying that his autopen many of

937
00:54:58.079 --> 00:55:02.760
<v Speaker 1>those he absolutely has no idea that he did them,

938
00:55:03.159 --> 00:55:07.800
<v Speaker 1>and that many of them can be reversed. Has anyone

939
00:55:07.880 --> 00:55:11.440
<v Speaker 1>looked into the autopen part. That's another controversy onto itself.

940
00:55:13.760 --> 00:55:16.239
<v Speaker 18>Yeah, well that's true. I just want to make a

941
00:55:16.239 --> 00:55:18.159
<v Speaker 18>comment about this prostate thanks.

942
00:55:18.559 --> 00:55:18.920
<v Speaker 1>Thank you.

943
00:55:19.480 --> 00:55:23.719
<v Speaker 18>He could function with prostate cancer as president.

944
00:55:25.159 --> 00:55:28.880
<v Speaker 1>Thank you, so, Marker or doc or bo any comments

945
00:55:28.920 --> 00:55:31.719
<v Speaker 1>on autopens? Have you looked into that? The more I

946
00:55:31.760 --> 00:55:33.960
<v Speaker 1>looked into it, and I did it out of I

947
00:55:34.079 --> 00:55:37.519
<v Speaker 1>did it because I didn't understand fully what is autopen,

948
00:55:37.880 --> 00:55:40.599
<v Speaker 1>and it's exactly what it sounds like. It's where you

949
00:55:40.679 --> 00:55:45.079
<v Speaker 1>affix your signature to something automatically, but what's not so

950
00:55:45.639 --> 00:55:50.519
<v Speaker 1>he Legally, the president or anyone who uses autopen, they're

951
00:55:50.599 --> 00:55:55.519
<v Speaker 1>obligated to know exactly where the signature is going, even

952
00:55:55.800 --> 00:55:58.559
<v Speaker 1>and they just do it as a convenience, and so

953
00:55:58.639 --> 00:56:00.639
<v Speaker 1>they might say, here's a parton so and so, here's

954
00:56:00.639 --> 00:56:02.519
<v Speaker 1>a part for so and so, but they have to

955
00:56:02.599 --> 00:56:05.280
<v Speaker 1>run it by and we I am being told by

956
00:56:05.320 --> 00:56:10.360
<v Speaker 1>some of the research on AI that there is there's

957
00:56:10.400 --> 00:56:15.360
<v Speaker 1>a real possibility that Biden had no idea what he

958
00:56:15.519 --> 00:56:18.599
<v Speaker 1>was doing with auto pen and that there was a

959
00:56:18.599 --> 00:56:22.960
<v Speaker 1>great potential for abuse. Again, I'm not trying to bash him.

960
00:56:22.960 --> 00:56:26.960
<v Speaker 1>I'm just saying that maybe we should have an age

961
00:56:27.000 --> 00:56:30.599
<v Speaker 1>limit on a presidency. I don't know, maybe we should

962
00:56:30.840 --> 00:56:32.199
<v Speaker 1>we Yes, yeah.

963
00:56:32.039 --> 00:56:34.400
<v Speaker 7>The auto pen, I looked it up. It's been used

964
00:56:34.440 --> 00:56:38.199
<v Speaker 7>since the Eisenhower administration. But I think you know, you

965
00:56:38.360 --> 00:56:43.840
<v Speaker 7>use it for certificates, honorable you know, discharges. But I

966
00:56:43.840 --> 00:56:47.760
<v Speaker 7>think the president needs to have an idea what he's

967
00:56:48.519 --> 00:56:52.039
<v Speaker 7>of course people you use the auto pen for. But

968
00:56:52.159 --> 00:56:55.599
<v Speaker 7>I'm sure a president has to same thousands of documents today,

969
00:56:55.719 --> 00:56:59.679
<v Speaker 7>so it is unnecessary evil, But I think in this case,

970
00:57:00.239 --> 00:57:05.920
<v Speaker 7>you know, it's come out in the news that Biden's

971
00:57:06.039 --> 00:57:12.199
<v Speaker 7>aide wouldn't give the cabinet members access to Biden because

972
00:57:12.239 --> 00:57:15.559
<v Speaker 7>his health was failing so much. And that's just really

973
00:57:15.559 --> 00:57:19.360
<v Speaker 7>a disservice to the American people when the AIDS don't

974
00:57:19.559 --> 00:57:23.360
<v Speaker 7>allow the President of the United States to have contact

975
00:57:23.400 --> 00:57:26.760
<v Speaker 7>with the cabinet members because of his declining mental health.

976
00:57:27.840 --> 00:57:32.639
<v Speaker 7>So I believe he wasn't using not knowing who had

977
00:57:32.679 --> 00:57:36.719
<v Speaker 7>access to his auto pen machine in my pin.

978
00:57:36.760 --> 00:57:41.320
<v Speaker 1>So that and that's the allegation, of course. Okay, So

979
00:57:41.400 --> 00:57:44.119
<v Speaker 1>we talked about somebody had a question about mini splits.

980
00:57:44.480 --> 00:57:47.400
<v Speaker 1>They still don't fully understand it. Okay, I'm going to

981
00:57:47.440 --> 00:57:49.800
<v Speaker 1>explain it this way. If you downstairs and look at

982
00:57:49.800 --> 00:57:53.599
<v Speaker 1>your furnace, Okay, I say, downstairs, wherever your furnace is.

983
00:57:54.079 --> 00:57:57.159
<v Speaker 1>It's a big unit with a blower. It takes in

984
00:57:57.320 --> 00:58:00.480
<v Speaker 1>fresh air and it heats it or it brings in

985
00:58:01.280 --> 00:58:05.079
<v Speaker 1>air to be cooled with the air conditioner, which is outside.

986
00:58:05.119 --> 00:58:08.280
<v Speaker 1>But let's just take the furnace part. It brings in

987
00:58:08.800 --> 00:58:15.079
<v Speaker 1>outside air. It burns gas to create heat, and then

988
00:58:15.159 --> 00:58:18.639
<v Speaker 1>the air flows over that heat exchanger into the house

989
00:58:18.920 --> 00:58:22.119
<v Speaker 1>to warm the inside air. Then return air comes back

990
00:58:22.159 --> 00:58:25.159
<v Speaker 1>from the house and back mixes with the fresh air,

991
00:58:25.199 --> 00:58:27.079
<v Speaker 1>and it does it again over and over and over,

992
00:58:27.440 --> 00:58:30.639
<v Speaker 1>so it is heating the air. The air is moving

993
00:58:30.760 --> 00:58:35.239
<v Speaker 1>over a heat exchanger, and a heat exchanger is like

994
00:58:35.280 --> 00:58:37.800
<v Speaker 1>the heat's on the inside of the exchanger. The air

995
00:58:37.840 --> 00:58:40.920
<v Speaker 1>flows over it or through it. But what a mini

996
00:58:41.000 --> 00:58:44.159
<v Speaker 1>split does so it's all in one unit that is

997
00:58:44.440 --> 00:58:49.079
<v Speaker 1>sent through the ductwork in your home the heated air.

998
00:58:49.679 --> 00:58:55.840
<v Speaker 1>A mini split takes the burning part or the condensing part,

999
00:58:56.320 --> 00:58:58.800
<v Speaker 1>there's really not a burner, and it puts it outside

1000
00:58:58.800 --> 00:59:05.079
<v Speaker 1>the house, and then it takes the business end that

1001
00:59:05.159 --> 00:59:09.119
<v Speaker 1>blows the air in on the wall inside your house.

1002
00:59:09.800 --> 00:59:14.280
<v Speaker 1>So it's split. It's one unit split into two sections.

1003
00:59:14.840 --> 00:59:17.480
<v Speaker 1>One section is on the inside wall of your house.

1004
00:59:17.880 --> 00:59:21.559
<v Speaker 1>The other section is outside on the ground. And what

1005
00:59:21.719 --> 00:59:25.280
<v Speaker 1>it is is really an air conditioning system. And then

1006
00:59:25.400 --> 00:59:29.199
<v Speaker 1>to get heat they reverse cycle it. So the condenser

1007
00:59:29.280 --> 00:59:33.239
<v Speaker 1>and the coil are outside and the blower part is

1008
00:59:33.320 --> 00:59:38.960
<v Speaker 1>on the wall, so it's controlled remotely and it's split.

1009
00:59:39.559 --> 00:59:43.199
<v Speaker 1>The benefit is this, if you have a room with

1010
00:59:43.280 --> 00:59:47.679
<v Speaker 1>an exterior wall, then you can put a mini split

1011
00:59:47.840 --> 00:59:50.760
<v Speaker 1>in it. You don't have to run any duct work

1012
00:59:50.880 --> 00:59:56.920
<v Speaker 1>at all installation is less expensive than a conventional furnace.

1013
00:59:57.920 --> 01:00:03.400
<v Speaker 1>Operation can be slightly higher for a mini split. But

1014
01:00:03.480 --> 01:00:07.800
<v Speaker 1>they're making newer mini splits now that are very efficient. Now, Bob,

1015
01:00:07.880 --> 01:00:12.880
<v Speaker 1>I'm being told here that mini splits are being opted

1016
01:00:13.039 --> 01:00:19.000
<v Speaker 1>for by many old instead of replacing furnaces. Is that right?

1017
01:00:21.400 --> 01:00:24.000
<v Speaker 5>You broke up slightly there, Tom, You said they're being

1018
01:00:24.039 --> 01:00:24.559
<v Speaker 5>opted for.

1019
01:00:24.440 --> 01:00:27.760
<v Speaker 1>A long Okay, I'm being told that many older homes

1020
01:00:27.800 --> 01:00:31.119
<v Speaker 1>when it comes to replacing a furnace, are choosing instead

1021
01:00:31.159 --> 01:00:33.159
<v Speaker 1>to go with one or two mini splits.

1022
01:00:33.519 --> 01:00:38.199
<v Speaker 5>Yeah, and there's several reasons for that, but especially in

1023
01:00:38.280 --> 01:00:41.920
<v Speaker 5>Colorado with the older homes, they were not designed for

1024
01:00:41.960 --> 01:00:47.159
<v Speaker 5>air conditioning systems, so the duct work does not support

1025
01:00:47.199 --> 01:00:53.679
<v Speaker 5>the airflow that a conventional air conditioning system needs. Therefore

1026
01:00:53.760 --> 01:00:56.800
<v Speaker 5>you have to completely remodel your home to get air conditioning,

1027
01:00:57.079 --> 01:00:59.599
<v Speaker 5>or the other option is going with a mini split.

1028
01:01:02.599 --> 01:01:06.119
<v Speaker 1>That makes sense because the mini split, because how much

1029
01:01:06.199 --> 01:01:08.599
<v Speaker 1>is a mini split for a furnace to run?

1030
01:01:08.679 --> 01:01:11.599
<v Speaker 5>You don't need You don't get the static pressure or

1031
01:01:11.599 --> 01:01:14.599
<v Speaker 5>the amount of airflow needed to run an air conditioning system.

1032
01:01:14.639 --> 01:01:16.719
<v Speaker 5>So in order to run an air conditioning system, you'd

1033
01:01:16.760 --> 01:01:18.360
<v Speaker 5>have to expand the duct work.

1034
01:01:19.960 --> 01:01:23.760
<v Speaker 1>I get it, because air conditioning requires much more airflow

1035
01:01:23.800 --> 01:01:27.920
<v Speaker 1>than heat, right rucked, Yes, Bob, because you're pushing out

1036
01:01:28.000 --> 01:01:32.480
<v Speaker 1>hot air. Yes, Bob made an excellent point.

1037
01:01:32.679 --> 01:01:37.239
<v Speaker 7>The greatest advantage of many splits is that there's no

1038
01:01:37.719 --> 01:01:40.920
<v Speaker 7>sheet metal duct work. The duct work on the job

1039
01:01:41.039 --> 01:01:44.559
<v Speaker 7>is there's probably eighty percent of it. And Bob's right.

1040
01:01:44.719 --> 01:01:47.960
<v Speaker 7>These homes in Colorado are just not designed to have

1041
01:01:48.079 --> 01:01:53.679
<v Speaker 7>the required square area for air conditioning. So with a

1042
01:01:53.760 --> 01:01:56.320
<v Speaker 7>mini split, since you don't need duct work, you can

1043
01:01:56.360 --> 01:01:59.039
<v Speaker 7>get a lot of airflow, and the price is so

1044
01:01:59.159 --> 01:02:02.320
<v Speaker 7>much cheaper because installing doc work is so expensive. In

1045
01:02:02.400 --> 01:02:05.000
<v Speaker 7>the advantage, the main advantage with the minis blood is

1046
01:02:05.039 --> 01:02:07.480
<v Speaker 7>no doc work is required for them to work.

1047
01:02:09.239 --> 01:02:12.440
<v Speaker 1>Now, let's talk about this, Bob. On a twenty five

1048
01:02:12.519 --> 01:02:17.880
<v Speaker 1>hundred square foot house, you have one furnace, how many

1049
01:02:17.880 --> 01:02:22.599
<v Speaker 1>mini splits would you need? Oh?

1050
01:02:23.159 --> 01:02:26.159
<v Speaker 5>Boy? That all depends on on the configuration of the house.

1051
01:02:26.440 --> 01:02:28.880
<v Speaker 5>You know, an open floor plan is opposed to a

1052
01:02:28.920 --> 01:02:32.719
<v Speaker 5>closed floor plan. I mean, there's there's there's I would

1053
01:02:32.800 --> 01:02:34.360
<v Speaker 5>I say it's a complex I guess.

1054
01:02:34.559 --> 01:02:38.000
<v Speaker 1>So let's say let's say you need two mini splits.

1055
01:02:39.559 --> 01:02:42.480
<v Speaker 1>How does that compare in price on a twenty five

1056
01:02:42.559 --> 01:02:46.840
<v Speaker 1>hundred square foot house medium or high efficiency just apples

1057
01:02:46.880 --> 01:02:50.079
<v Speaker 1>with apples. How would the price of two mini splits

1058
01:02:50.119 --> 01:02:51.440
<v Speaker 1>compare with one furnace?

1059
01:02:52.199 --> 01:02:54.320
<v Speaker 5>Well, you're not going to save You're not going to

1060
01:02:54.400 --> 01:02:59.360
<v Speaker 5>save money installing a mini split over over a furnace

1061
01:02:59.400 --> 01:03:07.400
<v Speaker 5>in air conditioning system. Again, it's more it's more dependent

1062
01:03:07.480 --> 01:03:11.679
<v Speaker 5>on the needs and desires of the homeowner and with

1063
01:03:11.760 --> 01:03:15.599
<v Speaker 5>the home will accommodate. So you're not going to say

1064
01:03:15.719 --> 01:03:18.519
<v Speaker 5>you're not going to save money on buying and installing

1065
01:03:18.559 --> 01:03:22.360
<v Speaker 5>a mini split over a traditional system.

1066
01:03:22.679 --> 01:03:25.840
<v Speaker 1>But you, okay, you certainly would though if you had

1067
01:03:25.840 --> 01:03:29.079
<v Speaker 1>a room. I mean, okay, I see what you're saying.

1068
01:03:29.119 --> 01:03:32.760
<v Speaker 1>You're saying apples to apples dollar for dollar. It's not

1069
01:03:32.880 --> 01:03:35.760
<v Speaker 1>the big savings. But sometimes you have to do it

1070
01:03:35.800 --> 01:03:38.679
<v Speaker 1>because you can't put in the duct work, and sometimes

1071
01:03:38.679 --> 01:03:40.280
<v Speaker 1>you have to do it because of the way the

1072
01:03:40.280 --> 01:03:42.599
<v Speaker 1>house is configured. We have more coming up on the

1073
01:03:42.639 --> 01:03:51.000
<v Speaker 1>Troubleshooter Show. Go with a Sure Thing Denver's Best Roofer,

1074
01:03:51.119 --> 01:03:52.599
<v Speaker 1>Excel Roofing dot Com.

1075
01:03:52.639 --> 01:03:54.679
<v Speaker 10>You don't pay a cent until you're content.

1076
01:03:58.039 --> 01:04:01.599
<v Speaker 1>Time for an insurance check up, Free obligation comparison call

1077
01:04:01.679 --> 01:04:05.000
<v Speaker 1>Compass insurance, paying too much your coverage at dozens of

1078
01:04:05.039 --> 01:04:08.000
<v Speaker 1>insurance companies. Find out now three all three seven seven

1079
01:04:08.000 --> 01:04:10.760
<v Speaker 1>to one help. You'll think you're his only customer when

1080
01:04:10.800 --> 01:04:13.280
<v Speaker 1>you choose Frank durand the real estate Man dot com

1081
01:04:13.280 --> 01:04:16.440
<v Speaker 1>to list your home with Remax Alliance three all three

1082
01:04:16.519 --> 01:04:29.480
<v Speaker 1>nine two zero sixteen twenty two.

1083
01:04:30.039 --> 01:04:33.320
<v Speaker 5>All right, three oh three seven one three eight two

1084
01:04:33.440 --> 01:04:34.280
<v Speaker 5>five to five.

1085
01:04:34.480 --> 01:04:37.880
<v Speaker 1>Tommy you there, Yes, sir, Yeah, I'm here, Thank you,

1086
01:04:37.920 --> 01:04:41.840
<v Speaker 1>Mark Mark Mark. Renew Home Innovations has the beautiful walking showers.

1087
01:04:42.400 --> 01:04:47.440
<v Speaker 1>I mean they're stunning with sheet porcelain, no maintenance whatsoever.

1088
01:04:47.800 --> 01:04:49.199
<v Speaker 1>And if you want to do it in your bathroom,

1089
01:04:49.239 --> 01:04:51.320
<v Speaker 1>you can do the whole bath renew Home Innovations dot

1090
01:04:51.360 --> 01:04:53.920
<v Speaker 1>Com three oh three nine zero four two thousand. What

1091
01:04:54.000 --> 01:04:55.360
<v Speaker 1>I love is that you can have it done in

1092
01:04:55.400 --> 01:04:58.239
<v Speaker 1>two or three days and have months to pay, sometimes years,

1093
01:04:58.239 --> 01:05:01.559
<v Speaker 1>depending on the plan. Renew Home Innovations dot Com. So

1094
01:05:01.719 --> 01:05:04.960
<v Speaker 1>Bob Logan is with us Tombline Services. We're talking about plumbing, heating, cooling,

1095
01:05:05.000 --> 01:05:09.039
<v Speaker 1>electric drains. We're also talking about, of course, your life,

1096
01:05:09.280 --> 01:05:13.000
<v Speaker 1>whatever's on your mind. I ask people who they trust.

1097
01:05:13.239 --> 01:05:17.960
<v Speaker 1>People say that not people. A couple have said, they're accountants.

1098
01:05:18.400 --> 01:05:22.280
<v Speaker 1>They totally trust their accountants because they hire them to

1099
01:05:22.320 --> 01:05:24.800
<v Speaker 1>do a job. They do a job and they trust them.

1100
01:05:24.800 --> 01:05:28.320
<v Speaker 1>They trust their bookkeepers. These are all high levels of trust.

1101
01:05:28.719 --> 01:05:31.760
<v Speaker 1>As I've said before, car dealers are very low on

1102
01:05:31.800 --> 01:05:37.000
<v Speaker 1>the trust poll. Home services, it's really mixed, a mixed bag.

1103
01:05:37.320 --> 01:05:40.039
<v Speaker 1>Some people say, yes, of course I trust people that

1104
01:05:40.079 --> 01:05:42.480
<v Speaker 1>come into my home to fix things. Others say, I

1105
01:05:42.480 --> 01:05:45.360
<v Speaker 1>don't like when they try to sell me something. And

1106
01:05:46.079 --> 01:05:49.320
<v Speaker 1>here's a very delicate question, Bob Logan with plumbline here,

1107
01:05:49.320 --> 01:05:52.840
<v Speaker 1>I have a question. Yes, at Bob, you can almost

1108
01:05:52.880 --> 01:05:55.800
<v Speaker 1>repair anything, and then of course you can replace it.

1109
01:05:56.480 --> 01:05:59.480
<v Speaker 1>I think the fine line is when to push someone,

1110
01:05:59.599 --> 01:06:02.679
<v Speaker 1>and I don't maybe the word pushes even wrong. But

1111
01:06:02.800 --> 01:06:05.880
<v Speaker 1>the fine line is when to recommend replacement over repair.

1112
01:06:06.239 --> 01:06:08.119
<v Speaker 1>How do you guys reconcile that?

1113
01:06:09.079 --> 01:06:09.679
<v Speaker 2>Yeah, so.

1114
01:06:11.920 --> 01:06:16.599
<v Speaker 5>We are all about first diagnosing the situation, figuring out

1115
01:06:16.599 --> 01:06:19.599
<v Speaker 5>what's wrong with you know, whether it's furnished water heater,

1116
01:06:19.760 --> 01:06:23.199
<v Speaker 5>electrical panel, whatever the case might be, and then giving

1117
01:06:23.199 --> 01:06:27.000
<v Speaker 5>you options both short term and long term, short term

1118
01:06:27.000 --> 01:06:30.719
<v Speaker 5>meaning of repair, and then there might be some additional

1119
01:06:30.760 --> 01:06:34.199
<v Speaker 5>things that go along with that, and then of course replacement.

1120
01:06:34.760 --> 01:06:38.199
<v Speaker 5>So that way, a homeowner has all the information they

1121
01:06:38.199 --> 01:06:40.519
<v Speaker 5>need to make an intelligent decision. Do they want to

1122
01:06:40.519 --> 01:06:46.000
<v Speaker 5>put okay, you know, fifteen dollars into a twenty year

1123
01:06:46.000 --> 01:06:49.000
<v Speaker 5>old furnace, or do they want to take that money

1124
01:06:49.119 --> 01:06:53.519
<v Speaker 5>and use it to put towards a newer, higher efficiency furnace.

1125
01:06:54.679 --> 01:06:55.239
<v Speaker 5>It's their home.

1126
01:06:55.280 --> 01:06:55.440
<v Speaker 3>Here.

1127
01:06:55.559 --> 01:06:58.599
<v Speaker 1>Here's what I think in general, Bob, Bob, help me

1128
01:06:58.599 --> 01:07:02.800
<v Speaker 1>out here. But I think, in general, in general, if

1129
01:07:02.840 --> 01:07:05.880
<v Speaker 1>you have a furnace right now, based on the current

1130
01:07:05.960 --> 01:07:10.000
<v Speaker 1>technology and everything, I think if you have a furnace

1131
01:07:10.119 --> 01:07:13.639
<v Speaker 1>twenty years old, you shouldn't do any repairs. That's my

1132
01:07:13.800 --> 01:07:15.599
<v Speaker 1>personal opinion. What do you think.

1133
01:07:15.719 --> 01:07:20.800
<v Speaker 5>I agree wholeheartedly even you know, ten to fifteen years,

1134
01:07:20.840 --> 01:07:23.039
<v Speaker 5>and a lot of that depends on how it's maintained.

1135
01:07:23.119 --> 01:07:25.800
<v Speaker 5>You know, if a furnest has been maintained every year,

1136
01:07:26.360 --> 01:07:28.239
<v Speaker 5>you know you should get a good twenty years out

1137
01:07:28.239 --> 01:07:32.719
<v Speaker 5>of it. But if it hasn't been maintained within ten

1138
01:07:32.800 --> 01:07:35.199
<v Speaker 5>or twelve years, you're going to start seeing these high

1139
01:07:35.280 --> 01:07:38.400
<v Speaker 5>repairs and it might make sense at that point to

1140
01:07:38.440 --> 01:07:40.639
<v Speaker 5>replace it. And so again, every situation is a little

1141
01:07:40.679 --> 01:07:43.199
<v Speaker 5>bit different, and I do want to touch on one

1142
01:07:43.239 --> 01:07:46.719
<v Speaker 5>thing as far as you know up selling, So you

1143
01:07:46.760 --> 01:07:50.599
<v Speaker 5>know a lot of a lot of homeowners. We want

1144
01:07:50.639 --> 01:07:53.079
<v Speaker 5>we want to make sure that that we want we

1145
01:07:53.119 --> 01:07:56.239
<v Speaker 5>want to benefit them when we before we leave the house.

1146
01:07:56.719 --> 01:07:59.760
<v Speaker 5>And so since we're talking about furnace and air conditioning systems,

1147
01:07:59.760 --> 01:08:02.360
<v Speaker 5>that's that's a good subject. In Colorado, we live in

1148
01:08:02.440 --> 01:08:05.719
<v Speaker 5>a very dry climate. A lot of people don't realize

1149
01:08:05.760 --> 01:08:09.199
<v Speaker 5>that you can add humidification to your home during the

1150
01:08:09.239 --> 01:08:12.719
<v Speaker 5>winter months, especially people have dry skin, they wake up

1151
01:08:12.719 --> 01:08:18.000
<v Speaker 5>with bloody noses, maybe allergies, and so we can we

1152
01:08:18.039 --> 01:08:22.479
<v Speaker 5>can offer products that most homeowners aren't even where exist.

1153
01:08:22.920 --> 01:08:26.960
<v Speaker 5>And so in addition right roundness, we might offer different

1154
01:08:26.960 --> 01:08:28.159
<v Speaker 5>options for humanification.

1155
01:08:28.520 --> 01:08:31.640
<v Speaker 1>I got to I gotta take this break, Bob hold on,

1156
01:08:31.680 --> 01:08:33.159
<v Speaker 1>I got to take this break. We have more commented

1157
01:08:33.199 --> 01:08:39.520
<v Speaker 1>at up go with a sure Thing Denver's Best Roofer

1158
01:08:39.680 --> 01:08:42.560
<v Speaker 1>Excel roofing dot com. You don't pay a cent until

1159
01:08:42.600 --> 01:08:49.079
<v Speaker 1>you're content. Time for an insurance checkup free, no obligation.

1160
01:08:49.079 --> 01:08:52.920
<v Speaker 1>In comparison, call compass insurance paying too much your coverage

1161
01:08:52.960 --> 01:08:55.840
<v Speaker 1>at dozens of insurance companies. Find out now three oh three,

1162
01:08:56.000 --> 01:08:58.119
<v Speaker 1>seven to seven to one help. You'll think you're his

1163
01:08:58.279 --> 01:09:00.920
<v Speaker 1>only customer when you choose frame durand the Real Estate

1164
01:09:00.960 --> 01:09:04.159
<v Speaker 1>Man dot com to list your home with Remax Alliance

1165
01:09:04.439 --> 01:09:09.479
<v Speaker 1>three oh three nine two zero sixteen twenty two. Hi

1166
01:09:09.600 --> 01:09:14.800
<v Speaker 1>Tom Archino, you know KH Home Solutions does window siding,

1167
01:09:14.840 --> 01:09:17.199
<v Speaker 1>doors and more. And I also have painting now KH

1168
01:09:17.800 --> 01:09:22.840
<v Speaker 1>Paint air Pros and that is at khwindows dot com. Hey,

1169
01:09:23.319 --> 01:09:27.760
<v Speaker 1>so Raise has a comment or a question about Audi.

1170
01:09:28.079 --> 01:09:35.399
<v Speaker 1>I believe Raise, go ahead, Yes, Tom.

1171
01:09:34.800 --> 01:09:36.880
<v Speaker 2>I was just wondering. I need your advice.

1172
01:09:37.119 --> 01:09:41.560
<v Speaker 17>I have to take my Audi to an auto repair shop,

1173
01:09:41.920 --> 01:09:44.079
<v Speaker 17>and I was wondering which one would you recommend me.

1174
01:09:45.920 --> 01:09:49.760
<v Speaker 1>You know what, I don't know of any particular Audi shops,

1175
01:09:50.119 --> 01:09:53.720
<v Speaker 1>but I knew I do know good shops in general.

1176
01:09:55.279 --> 01:09:58.199
<v Speaker 1>Tell me what kind of repairs are you talking about.

1177
01:10:00.520 --> 01:10:03.279
<v Speaker 17>I think it has to do something with the gas

1178
01:10:03.319 --> 01:10:05.199
<v Speaker 17>com because it's uh.

1179
01:10:05.439 --> 01:10:08.680
<v Speaker 18>I think there's a lot because I can smell.

1180
01:10:08.479 --> 01:10:11.960
<v Speaker 1>Jazz sharedan auto tech go with a sure thing Denver's

1181
01:10:12.000 --> 01:10:14.840
<v Speaker 1>Best roofer Excel Roofing dot com. You don't pay a

1182
01:10:14.960 --> 01:10:21.079
<v Speaker 1>cent until you're content. Time for an insurance check up

1183
01:10:21.199 --> 01:10:25.000
<v Speaker 1>free no obligation. In comparison, call Compass insurance paying too

1184
01:10:25.079 --> 01:10:28.079
<v Speaker 1>much your coverage at dozens of insurance companies find out

1185
01:10:28.159 --> 01:10:30.920
<v Speaker 1>now three oh three seven seven one help. You'll think

1186
01:10:30.920 --> 01:10:33.520
<v Speaker 1>you're his only customer when you choose Frank durand the

1187
01:10:33.560 --> 01:10:36.199
<v Speaker 1>real estate Man dot Com to list your home with

1188
01:10:36.319 --> 01:10:40.079
<v Speaker 1>Remax Alliance three oh three nine two zero sixteen twenty two.

1189
01:10:45.439 --> 01:10:48.279
<v Speaker 3>Rit News.

1190
01:10:50.159 --> 01:10:50.840
<v Speaker 9>You don't have.

1191
01:10:54.720 --> 01:10:58.920
<v Speaker 20>As can shoot is gonna help Come.

1192
01:10:59.199 --> 01:11:02.319
<v Speaker 5>Man Dix is the Troubleshooter Show.

1193
01:11:02.960 --> 01:11:08.119
<v Speaker 1>No Tom Martino, Hello Tom Martino here, Welcome to the

1194
01:11:08.159 --> 01:11:11.880
<v Speaker 1>show three oh three seven one three Talk seven one

1195
01:11:11.920 --> 01:11:14.520
<v Speaker 1>three eight two five five, where he help you solve your

1196
01:11:14.520 --> 01:11:17.560
<v Speaker 1>problems any way we can do it or answer your questions.

1197
01:11:18.000 --> 01:11:20.760
<v Speaker 1>So welcome to the only show of its kind anywhere.

1198
01:11:21.079 --> 01:11:25.000
<v Speaker 1>We've been talking about, among other things in your calls,

1199
01:11:25.039 --> 01:11:26.680
<v Speaker 1>which you can get right in right now at three

1200
01:11:26.760 --> 01:11:29.279
<v Speaker 1>o three seven to one three Talk. We've been talking

1201
01:11:29.319 --> 01:11:32.840
<v Speaker 1>about trust and who you trust, who you don't trust.

1202
01:11:33.680 --> 01:11:38.800
<v Speaker 1>Many people say that they trust their healthcare providers. A

1203
01:11:38.840 --> 01:11:43.199
<v Speaker 1>lot of that has to do with the state. There

1204
01:11:43.279 --> 01:11:47.359
<v Speaker 1>are many many This is what's amazing. There are many

1205
01:11:47.399 --> 01:11:56.319
<v Speaker 1>many malpractice suits filed every single year depending on the

1206
01:11:56.399 --> 01:12:00.680
<v Speaker 1>number of cases, so, in other words, the rate of

1207
01:12:00.840 --> 01:12:08.119
<v Speaker 1>claims per physicians. So somebody calculated the number of malpractice

1208
01:12:08.159 --> 01:12:13.000
<v Speaker 1>claims per one thousand physicians, and they compared it to

1209
01:12:13.119 --> 01:12:21.199
<v Speaker 1>other specialty groups. And malpractice is a major problem in

1210
01:12:21.239 --> 01:12:26.359
<v Speaker 1>the medical business. However, what's really weird is that very

1211
01:12:26.359 --> 01:12:31.039
<v Speaker 1>few of them actually win. Deputy Doc, you were in

1212
01:12:31.039 --> 01:12:34.840
<v Speaker 1>a doctor for forty five years. You delivered babies. By

1213
01:12:34.880 --> 01:12:43.560
<v Speaker 1>the way, obgyn area is very high in malpractice claims,

1214
01:12:43.840 --> 01:12:50.239
<v Speaker 1>not necessarily wins or victories, but claims. When it comes

1215
01:12:50.319 --> 01:12:53.960
<v Speaker 1>to trust, what's really odd is people say they trust

1216
01:12:54.039 --> 01:12:58.880
<v Speaker 1>their obgyn more so than any other doctor. There are

1217
01:12:58.960 --> 01:13:02.199
<v Speaker 1>doctors they don't trust, rust, there are doctors they do trust.

1218
01:13:02.680 --> 01:13:06.239
<v Speaker 1>A couple of the doctors that are trusted, really trusted

1219
01:13:06.279 --> 01:13:11.640
<v Speaker 1>are orthopedic doctors and obg y N. But why are

1220
01:13:11.640 --> 01:13:14.840
<v Speaker 1>there so many malpractice claims in that field?

1221
01:13:14.880 --> 01:13:19.840
<v Speaker 6>Doc, I don't I'm surprised that that many claims. It's

1222
01:13:19.880 --> 01:13:24.199
<v Speaker 6>just that the claims, if they if they are agreed

1223
01:13:24.279 --> 01:13:26.880
<v Speaker 6>upon and perfected, the cost is so high.

1224
01:13:27.319 --> 01:13:28.960
<v Speaker 2>If you have a child that you.

1225
01:13:31.039 --> 01:13:34.680
<v Speaker 6>Were accused of negligence and the court agrees with you,

1226
01:13:35.119 --> 01:13:37.840
<v Speaker 6>think about it. The you and of the insurance company

1227
01:13:38.159 --> 01:13:40.680
<v Speaker 6>have to pay for that child's care for you know,

1228
01:13:40.720 --> 01:13:42.199
<v Speaker 6>for as long as it lives.

1229
01:13:43.720 --> 01:13:48.920
<v Speaker 1>If it's that severe, right right severe. Now the highest

1230
01:13:49.680 --> 01:13:53.479
<v Speaker 1>number of malpractice claims not just an obg by on,

1231
01:13:53.640 --> 01:13:56.520
<v Speaker 1>I mean for medicine. Where do you think? What do

1232
01:13:56.560 --> 01:13:59.279
<v Speaker 1>you think the number one state is for malpractice?

1233
01:14:00.039 --> 01:14:00.800
<v Speaker 2>Pennsylvania?

1234
01:14:02.840 --> 01:14:04.840
<v Speaker 1>Real, why would you say that? I'm just curious.

1235
01:14:05.039 --> 01:14:10.960
<v Speaker 6>You have Pittsburgh and Philadelphia is notorious for making claims.

1236
01:14:10.960 --> 01:14:17.399
<v Speaker 6>The malpractice. The insurance is incredibly high in Pennsylvania. So

1237
01:14:17.439 --> 01:14:20.239
<v Speaker 6>I just assume we have two big cities that might

1238
01:14:20.319 --> 01:14:23.279
<v Speaker 6>be uh that, I don't know what is it?

1239
01:14:24.399 --> 01:14:27.039
<v Speaker 1>Well, it is, By the way, Pennsylvania is number two

1240
01:14:27.920 --> 01:14:33.720
<v Speaker 1>for malpractice claims. For every thousand physicians, there are five

1241
01:14:33.840 --> 01:14:38.159
<v Speaker 1>hundred three claims. Five hundred three claims. Oh, that's just

1242
01:14:38.279 --> 01:14:42.279
<v Speaker 1>like a for every thousand. That's amazing, yeah, fifty yeah.

1243
01:14:42.560 --> 01:14:47.720
<v Speaker 1>Now in New York, for every thousand physicians there's six

1244
01:14:47.800 --> 01:14:52.960
<v Speaker 1>hundred and sixty claims. So New York and Pennsylvania are

1245
01:14:53.000 --> 01:14:57.960
<v Speaker 1>the highest in the entire country. And then coming in

1246
01:14:58.840 --> 01:15:02.439
<v Speaker 1>second or in third, you have New Mexico. I don't

1247
01:15:02.479 --> 01:15:06.760
<v Speaker 1>know why New Mexico and Florida are so high. I

1248
01:15:06.800 --> 01:15:07.920
<v Speaker 1>have no idea why.

1249
01:15:08.359 --> 01:15:12.680
<v Speaker 6>Because you have a high degree of elderly patients who

1250
01:15:12.800 --> 01:15:15.439
<v Speaker 6>may have you know, if things go wrong with an

1251
01:15:15.479 --> 01:15:20.359
<v Speaker 6>elderly patient, they're more likely to cause a suit rather

1252
01:15:20.399 --> 01:15:21.520
<v Speaker 6>than in a young person.

1253
01:15:24.039 --> 01:15:27.960
<v Speaker 1>And by the way, Colorado is pretty mild. For every

1254
01:15:28.079 --> 01:15:32.359
<v Speaker 1>thousand physicians, you have one hundred and thirty eight claims.

1255
01:15:33.159 --> 01:15:37.239
<v Speaker 1>That's not a lot. Now, these are claims, not victories.

1256
01:15:37.800 --> 01:15:42.000
<v Speaker 1>California is not that bad. California is two hundred and

1257
01:15:42.000 --> 01:15:49.960
<v Speaker 1>seventy seven claims per thousand physicians. Now, somebody said here, now,

1258
01:15:50.000 --> 01:15:54.199
<v Speaker 1>this is what's amazing. And I ask people. I texted

1259
01:15:54.359 --> 01:15:57.039
<v Speaker 1>back and I asked them if they were black or

1260
01:15:57.039 --> 01:16:03.600
<v Speaker 1>white only because they said they don't trust police. And

1261
01:16:05.000 --> 01:16:10.000
<v Speaker 1>the ones who did not trust police were black, and

1262
01:16:10.039 --> 01:16:13.920
<v Speaker 1>the ones who did trust police are white. Now, obviously

1263
01:16:14.760 --> 01:16:17.880
<v Speaker 1>I can't say one way or another when it comes

1264
01:16:17.880 --> 01:16:21.479
<v Speaker 1>to blacks. I don't know. But do you truly feel

1265
01:16:22.199 --> 01:16:25.359
<v Speaker 1>I know I have black listeners, of course, do you

1266
01:16:25.439 --> 01:16:28.640
<v Speaker 1>truly feel you can't trust police to the in this

1267
01:16:28.760 --> 01:16:32.680
<v Speaker 1>day and age right now? Are police truly do you

1268
01:16:32.760 --> 01:16:38.039
<v Speaker 1>still feel a bit threatened as a black man when

1269
01:16:38.039 --> 01:16:42.279
<v Speaker 1>it comes to police. I'd like to know that. I

1270
01:16:42.319 --> 01:16:45.920
<v Speaker 1>want to hear from you. Do you feel that there

1271
01:16:45.960 --> 01:16:50.560
<v Speaker 1>is some kind of built in, prejudiced prejudice against I

1272
01:16:50.560 --> 01:17:00.920
<v Speaker 1>should say, yeah, prejudice, prejudice, prejudice against black men. Another one.

1273
01:17:01.000 --> 01:17:07.920
<v Speaker 1>A number of employers say they cannot trust gen Z

1274
01:17:09.000 --> 01:17:12.119
<v Speaker 1>again this gen Z, My god, does gen Z get

1275
01:17:12.159 --> 01:17:17.239
<v Speaker 1>a beating? They can't trust job applications that they have

1276
01:17:17.359 --> 01:17:22.199
<v Speaker 1>found people lying on job apps and many of the

1277
01:17:22.319 --> 01:17:26.279
<v Speaker 1>gen Z people admit lying. Where do you think they

1278
01:17:26.319 --> 01:17:29.520
<v Speaker 1>lie the most when it comes to their job app

1279
01:17:30.039 --> 01:17:32.479
<v Speaker 1>Where would you say? What would you say they lie about?

1280
01:17:33.399 --> 01:17:34.720
<v Speaker 1>They lie about.

1281
01:17:34.720 --> 01:17:37.279
<v Speaker 2>Their duties on what the job requires.

1282
01:17:38.439 --> 01:17:45.439
<v Speaker 1>They lie about their experience. Many of them make up experience.

1283
01:17:45.840 --> 01:17:48.720
<v Speaker 4>Jesus how much they make up They were born between

1284
01:17:48.760 --> 01:17:51.239
<v Speaker 4>like ninety seven and twenty twelve.

1285
01:17:51.359 --> 01:17:54.319
<v Speaker 1>I know, but by the way, could you make up?

1286
01:17:55.720 --> 01:17:57.720
<v Speaker 1>I don't know, But man Mark, I swear to you.

1287
01:17:58.119 --> 01:18:02.279
<v Speaker 1>The employers say, overall, I mean, gen Z is getting

1288
01:18:02.279 --> 01:18:06.760
<v Speaker 1>a black eye in so many ways. And as Mark

1289
01:18:06.840 --> 01:18:10.039
<v Speaker 1>pointed out, the ages of a gen Zer is going

1290
01:18:10.119 --> 01:18:13.600
<v Speaker 1>to be eleven to twenty six, So we're talking basically

1291
01:18:13.680 --> 01:18:16.159
<v Speaker 1>eighteen to twenty six year olds. I mean, let's face it,

1292
01:18:16.199 --> 01:18:19.560
<v Speaker 1>for the job industry. But they're saying that this is

1293
01:18:19.600 --> 01:18:24.199
<v Speaker 1>the worst generation that they've come across when it comes

1294
01:18:24.199 --> 01:18:30.960
<v Speaker 1>to lying, laziness, entitlement. Now millennials are twenty seven to

1295
01:18:31.000 --> 01:18:35.439
<v Speaker 1>forty two years old. Millennials have now taken a back seat,

1296
01:18:36.119 --> 01:18:39.560
<v Speaker 1>and gen zs are the target of a lot of

1297
01:18:39.720 --> 01:18:44.720
<v Speaker 1>ire of employers, and they're saying they hate hiring anyone

1298
01:18:45.039 --> 01:18:49.119
<v Speaker 1>from eighteen to twenty six years old. They hate it

1299
01:18:49.600 --> 01:18:54.039
<v Speaker 1>because they say that they are lazy and entitled. Now

1300
01:18:54.319 --> 01:18:56.319
<v Speaker 1>I'm going to say someone who's not lazy ENTI I

1301
01:18:56.359 --> 01:18:59.520
<v Speaker 1>mean I know winners as because I know Mark's kids,

1302
01:19:00.000 --> 01:19:03.840
<v Speaker 1>and I mean his are exceptional. So Mark, your kids

1303
01:19:03.880 --> 01:19:07.079
<v Speaker 1>not only stand out for good generation, they stand out

1304
01:19:07.119 --> 01:19:11.840
<v Speaker 1>from gen Z's like one thousand percent. His daughter's one

1305
01:19:11.880 --> 01:19:14.840
<v Speaker 1>of the youngest attorneys ever practice. I mean she just

1306
01:19:14.880 --> 01:19:17.000
<v Speaker 1>got her license. I mean, just excuse me, god, her

1307
01:19:17.039 --> 01:19:19.960
<v Speaker 1>graduation over the weekend and going to go for the

1308
01:19:20.000 --> 01:19:24.920
<v Speaker 1>bar association. And then his son is managing Walmart, for

1309
01:19:24.960 --> 01:19:31.640
<v Speaker 1>God's sakes. I think Mark part of the reason. I'm

1310
01:19:31.640 --> 01:19:34.880
<v Speaker 1>not saying they don't stand out. They stand out by themselves,

1311
01:19:35.199 --> 01:19:40.039
<v Speaker 1>but compared to their peers, they stand out way more.

1312
01:19:40.520 --> 01:19:44.800
<v Speaker 1>Gen Z has a black eye basically, Now, Bob Logan, Yeah,

1313
01:19:44.800 --> 01:19:46.800
<v Speaker 1>but you're in the business of hire and now gen

1314
01:19:46.920 --> 01:19:48.640
<v Speaker 1>Z again, they're so young.

1315
01:19:49.359 --> 01:19:51.720
<v Speaker 5>I mean, think about that gen z at twelve.

1316
01:19:51.840 --> 01:19:54.920
<v Speaker 4>If you were born in twenty twelve, I mean, you

1317
01:19:55.000 --> 01:19:56.800
<v Speaker 4>might be fourteen right now.

1318
01:19:56.960 --> 01:20:00.439
<v Speaker 5>So it's yeah, well we're talking to go right. Well,

1319
01:20:00.479 --> 01:20:03.119
<v Speaker 5>I mean, Mark, I'm really talking about twenty they're twenty

1320
01:20:03.159 --> 01:20:05.159
<v Speaker 5>five years old or younger.

1321
01:20:05.239 --> 01:20:05.359
<v Speaker 18>Right.

1322
01:20:05.520 --> 01:20:08.880
<v Speaker 4>A lot of people don't get their pooh together until they're, you.

1323
01:20:08.840 --> 01:20:10.840
<v Speaker 5>Know, mid twenties, early thirteen.

1324
01:20:11.039 --> 01:20:13.600
<v Speaker 1>I hate to say, I hate to say, well in

1325
01:20:13.600 --> 01:20:16.560
<v Speaker 1>my day, but Mark, what were we doing at twenty two?

1326
01:20:16.800 --> 01:20:17.079
<v Speaker 5>Wow?

1327
01:20:17.119 --> 01:20:19.359
<v Speaker 4>We were reporting ourselves off. But you and I are

1328
01:20:19.359 --> 01:20:20.119
<v Speaker 4>a little different.

1329
01:20:21.159 --> 01:20:24.359
<v Speaker 2>Well, Tom, right, I mean I are the greatest generation.

1330
01:20:24.520 --> 01:20:29.880
<v Speaker 1>Remember that that that was what they were called, and

1331
01:20:30.039 --> 01:20:32.319
<v Speaker 1>we would be baby boomer.

1332
01:20:32.399 --> 01:20:34.960
<v Speaker 2>Well you boomer. I missed it by one year.

1333
01:20:35.119 --> 01:20:38.920
<v Speaker 1>You are too, Doc. Baby boomers go to seventy seven years.

1334
01:20:38.720 --> 01:20:42.159
<v Speaker 2>Old, right, so I'm always seventy seven.

1335
01:20:43.520 --> 01:20:47.439
<v Speaker 1>Oh I didn't know that. Okay, I'm sorry, I didn't

1336
01:20:47.439 --> 01:20:50.000
<v Speaker 1>know that yet. But Doc, honest to god, I thought

1337
01:20:50.039 --> 01:20:51.800
<v Speaker 1>you were still I don't know, I thought you were

1338
01:20:51.800 --> 01:20:55.039
<v Speaker 1>in your late seventies somewhere in there. But in any case,

1339
01:20:55.239 --> 01:20:58.640
<v Speaker 1>you're doing really well as far as now cognitively, I'd

1340
01:20:58.640 --> 01:21:02.720
<v Speaker 1>put you up against Joe Biden. Thank you, and uh

1341
01:21:03.159 --> 01:21:06.199
<v Speaker 1>prostate wise, I put you up against them. I should

1342
01:21:06.319 --> 01:21:07.960
<v Speaker 1>make fun of it. I really shouldn't make fun of that.

1343
01:21:08.000 --> 01:21:10.399
<v Speaker 1>I'm so sorry, and I mean that. I'm sorry for that.

1344
01:21:10.479 --> 01:21:13.000
<v Speaker 1>By Tom in any case, Yeah.

1345
01:21:12.800 --> 01:21:15.880
<v Speaker 2>I know you love these surveys. You half one?

1346
01:21:15.960 --> 01:21:18.960
<v Speaker 6>Here, what do you I will give one hundred dollars

1347
01:21:19.279 --> 01:21:23.079
<v Speaker 6>to our fund if you could tell me what country

1348
01:21:23.479 --> 01:21:25.000
<v Speaker 6>has the highest divorce rate.

1349
01:21:27.119 --> 01:21:29.760
<v Speaker 1>Wow, now you're not gonna let me look it up,

1350
01:21:29.800 --> 01:21:32.279
<v Speaker 1>so let me think right now. I say the US.

1351
01:21:32.640 --> 01:21:33.720
<v Speaker 1>I say the US.

1352
01:21:34.720 --> 01:21:35.960
<v Speaker 2>We're in the middle of the pack.

1353
01:21:36.399 --> 01:21:40.600
<v Speaker 6>India has the lowest divorce rate and Portugal has the

1354
01:21:40.720 --> 01:21:41.720
<v Speaker 6>highest divorce rate.

1355
01:21:42.960 --> 01:21:45.680
<v Speaker 1>I wonder why do they give a reason in the article?

1356
01:21:46.399 --> 01:21:48.399
<v Speaker 2>Just a list, and I know your like to go

1357
01:21:48.439 --> 01:21:48.760
<v Speaker 2>through that.

1358
01:21:50.239 --> 01:21:53.439
<v Speaker 1>No, No, what I like is how they I like

1359
01:21:53.520 --> 01:21:57.520
<v Speaker 1>the commentary on society because I think it gives insights. Because,

1360
01:21:57.760 --> 01:22:00.119
<v Speaker 1>believe it or not, this is what I don't under

1361
01:22:00.119 --> 01:22:04.800
<v Speaker 1>stand eighteen to twenty six year olds. Again, it's eleven

1362
01:22:04.840 --> 01:22:08.000
<v Speaker 1>to twenty six gen Z. But gen Z also has

1363
01:22:08.399 --> 01:22:14.000
<v Speaker 1>some of the lowest complaint rates for consumer problems. Now,

1364
01:22:14.079 --> 01:22:17.079
<v Speaker 1>if they're so entitled, why would they not be more

1365
01:22:17.079 --> 01:22:20.479
<v Speaker 1>of a complainer. Now Dennis has a comment on police.

1366
01:22:20.520 --> 01:22:22.720
<v Speaker 1>Go ahead, Dennis, Yes.

1367
01:22:22.880 --> 01:22:26.880
<v Speaker 13>Uh, I'm not black or I'm not white. You know,

1368
01:22:27.039 --> 01:22:31.319
<v Speaker 13>it's not just black and white out there. But I'm

1369
01:22:31.359 --> 01:22:35.720
<v Speaker 13>a Mexican American and I okay, you know the black

1370
01:22:35.840 --> 01:22:40.000
<v Speaker 13>is only like why I need to say in Colorado?

1371
01:22:41.520 --> 01:22:44.319
<v Speaker 13>Yeah about black and white, there's other people out here.

1372
01:22:44.399 --> 01:22:46.640
<v Speaker 1>Well no, no, I was talking. I was talking about

1373
01:22:46.640 --> 01:22:49.920
<v Speaker 1>that on trust for police. What about you? What about

1374
01:22:49.960 --> 01:22:50.880
<v Speaker 1>do you trust police?

1375
01:22:51.399 --> 01:22:52.119
<v Speaker 11>Hell no, And.

1376
01:22:52.159 --> 01:22:56.279
<v Speaker 13>I'm seventy eight years old. Never happened, never will. But

1377
01:22:56.680 --> 01:22:59.680
<v Speaker 13>that's why I just say, uh, you know, we're always

1378
01:22:59.680 --> 01:23:02.520
<v Speaker 13>hearing about black and white, black and white, but there's

1379
01:23:02.560 --> 01:23:07.399
<v Speaker 13>a work were mere considered a minority?

1380
01:23:07.520 --> 01:23:08.000
<v Speaker 9>But what not?

1381
01:23:08.439 --> 01:23:12.640
<v Speaker 13>That's not see moron, And I'm talking to Mexican America.

1382
01:23:12.720 --> 01:23:14.600
<v Speaker 18>I'm not talking about the immigrants.

1383
01:23:15.319 --> 01:23:19.279
<v Speaker 1>Okay, thanks, all right, well, thank you, yeah, you're right.

1384
01:23:19.399 --> 01:23:21.239
<v Speaker 1>I mean I didn't ask you know what when those

1385
01:23:21.279 --> 01:23:22.159
<v Speaker 1>people texted me.

1386
01:23:22.520 --> 01:23:25.600
<v Speaker 4>The black population in Colorado, at least according to this

1387
01:23:26.640 --> 01:23:30.760
<v Speaker 4>is just barely over four percent. And I think the

1388
01:23:31.000 --> 01:23:35.680
<v Speaker 4>Hispanic population, I know, he said, you know, Mexican, but

1389
01:23:36.119 --> 01:23:37.479
<v Speaker 4>Hispanic his n the number.

1390
01:23:37.479 --> 01:23:39.920
<v Speaker 5>I'm pulling up is higher than that, so that's interesting.

1391
01:23:41.920 --> 01:23:45.920
<v Speaker 1>Yeah, and again I didn't ask about trusting police among

1392
01:23:46.079 --> 01:23:49.199
<v Speaker 1>Mexican Americans. I asked the people who said they didn't

1393
01:23:49.199 --> 01:23:50.279
<v Speaker 1>trust out of curiosity.

1394
01:23:50.319 --> 01:23:52.119
<v Speaker 5>I think a lot as age too.

1395
01:23:52.279 --> 01:23:54.359
<v Speaker 4>I think if you asked how old was that person,

1396
01:23:54.520 --> 01:23:58.079
<v Speaker 4>like eighty or something seventy eight, I mean, think of

1397
01:23:58.239 --> 01:24:00.319
<v Speaker 4>the different things he's seen in his life life that

1398
01:24:00.479 --> 01:24:03.319
<v Speaker 4>someone that's fourteen hasn't seen.

1399
01:24:03.439 --> 01:24:04.960
<v Speaker 5>I mean, that's just the way that is.

1400
01:24:05.560 --> 01:24:08.119
<v Speaker 6>I would have loved to ask Dennis the question, when

1401
01:24:08.159 --> 01:24:12.520
<v Speaker 6>you have all these demonstrations against our immigration policy and

1402
01:24:12.680 --> 01:24:17.600
<v Speaker 6>deportation policies, why do they all waive Mexican flags if

1403
01:24:17.640 --> 01:24:19.920
<v Speaker 6>they want to stay in America. I would think if

1404
01:24:19.960 --> 01:24:24.359
<v Speaker 6>you're if you're protesting being sent back to Mexico, because

1405
01:24:24.399 --> 01:24:27.119
<v Speaker 6>without our laws, you would have America.

1406
01:24:27.199 --> 01:24:29.840
<v Speaker 2>You have, you know, our flag and our Mexican flags.

1407
01:24:30.079 --> 01:24:32.600
<v Speaker 4>You know, this is saying twenty two percent of the

1408
01:24:32.680 --> 01:24:38.119
<v Speaker 4>state's population identifies as Hispanic or Latino. That's almost a

1409
01:24:38.199 --> 01:24:42.279
<v Speaker 4>quarter of state. And then that's big, that is a big,

1410
01:24:43.039 --> 01:24:47.479
<v Speaker 4>dead thirty state. He really did have a good point

1411
01:24:47.560 --> 01:24:51.039
<v Speaker 4>on that. Everybody always is talking black and white, but wow,

1412
01:24:51.119 --> 01:24:54.079
<v Speaker 4>that's Uh, that's that's almost a quarter of the state

1413
01:24:54.199 --> 01:24:54.520
<v Speaker 4>right there.

1414
01:24:57.439 --> 01:24:59.640
<v Speaker 1>Okay, I got to take this break. And then one

1415
01:24:59.720 --> 01:25:04.640
<v Speaker 1>of the biggest areas of trust. The distrust came from,

1416
01:25:04.720 --> 01:25:08.039
<v Speaker 1>you know what politics. I mean that is a clear

1417
01:25:08.239 --> 01:25:12.159
<v Speaker 1>decisive people say they do not trust people of the

1418
01:25:12.279 --> 01:25:15.960
<v Speaker 1>other party, period, no matter what business they're in, and

1419
01:25:16.119 --> 01:25:20.399
<v Speaker 1>they use a business. Some people have actually stopped using

1420
01:25:20.439 --> 01:25:24.279
<v Speaker 1>a business because they heard about their political affiliation. I

1421
01:25:24.359 --> 01:25:26.159
<v Speaker 1>don't know of that if I would ever do that.

1422
01:25:26.359 --> 01:25:33.199
<v Speaker 1>We got more coming right up. Go with a sure

1423
01:25:33.319 --> 01:25:36.720
<v Speaker 1>thing Denver's best roofer Excel Roofing dot com. You don't

1424
01:25:36.760 --> 01:25:42.760
<v Speaker 1>pay a cent until you're content. Time for an insurance

1425
01:25:42.880 --> 01:25:46.960
<v Speaker 1>checkup free, no obligation. In comparison, call Compass Insurance paying

1426
01:25:47.000 --> 01:25:50.039
<v Speaker 1>too much your coverage at dozens of insurance companies find

1427
01:25:50.079 --> 01:25:52.399
<v Speaker 1>out now three oh three seven seven to one help.

1428
01:25:52.560 --> 01:25:55.199
<v Speaker 1>You'll think you're his only customer when you choose Frank

1429
01:25:55.279 --> 01:25:57.680
<v Speaker 1>durand the real estate Man dot com to list your

1430
01:25:57.760 --> 01:26:01.960
<v Speaker 1>home with Remax Alliance three nine two zero sixteen twenty two.

1431
01:26:06.000 --> 01:26:09.680
<v Speaker 1>Hi Tom Martine, You're a troubleshooter three O three seven

1432
01:26:09.720 --> 01:26:12.920
<v Speaker 1>one three talks seven one three eight two five five

1433
01:26:13.439 --> 01:26:15.680
<v Speaker 1>Water pros dot at the best water system is the

1434
01:26:15.720 --> 01:26:18.640
<v Speaker 1>lowest prices at the kitchen sink for drinking water three

1435
01:26:18.720 --> 01:26:21.800
<v Speaker 1>oh three eight six two five, five five four. Now

1436
01:26:22.079 --> 01:26:25.279
<v Speaker 1>let's talk to Andrew as a comment on police and

1437
01:26:25.359 --> 01:26:26.920
<v Speaker 1>trusting police. Go ahead, Andrew.

1438
01:26:29.119 --> 01:26:32.479
<v Speaker 17>Yeah, I was just gonna say kind of in my lifetime,

1439
01:26:32.520 --> 01:26:37.119
<v Speaker 17>I'm fifty fifty seven and U yes, you know, like

1440
01:26:37.199 --> 01:26:40.479
<v Speaker 17>in the seventies and eighties and even into the nineties,

1441
01:26:40.479 --> 01:26:45.239
<v Speaker 17>I've seen some situations where some police were we're just

1442
01:26:45.359 --> 01:26:48.479
<v Speaker 17>looking to to thump somebody's skull.

1443
01:26:48.279 --> 01:26:51.479
<v Speaker 5>You know, and not all of them Rodney, Kay, there's a.

1444
01:26:51.520 --> 01:26:55.079
<v Speaker 17>Lot of good ones, yeah, exactly. And uh. And I

1445
01:26:55.159 --> 01:26:58.319
<v Speaker 17>think that, you know, when this the defund the police

1446
01:26:58.359 --> 01:27:04.039
<v Speaker 17>and everything came, it kind of shifted the pendulum from

1447
01:27:04.119 --> 01:27:07.239
<v Speaker 17>the police aside more to the public side. But I

1448
01:27:07.319 --> 01:27:09.840
<v Speaker 17>think it went a little bit too far on the

1449
01:27:09.960 --> 01:27:10.479
<v Speaker 17>other side.

1450
01:27:12.000 --> 01:27:17.079
<v Speaker 21>Likes yeah, yeah, I mean there's a lot of good

1451
01:27:17.159 --> 01:27:19.279
<v Speaker 21>police out there, but I've seen a lot of bad

1452
01:27:20.199 --> 01:27:22.880
<v Speaker 21>that were, you know, they were just using.

1453
01:27:23.279 --> 01:27:26.319
<v Speaker 17>Situations to either get out there or just just playing

1454
01:27:26.359 --> 01:27:31.960
<v Speaker 17>to thumb somebody, you know. And uh, and you know, nowadays,

1455
01:27:32.159 --> 01:27:34.399
<v Speaker 17>I just think that, you know, the police are kind

1456
01:27:34.439 --> 01:27:37.479
<v Speaker 17>of back on their heels, which is I don't think

1457
01:27:37.560 --> 01:27:40.159
<v Speaker 17>that's the best position for them to be in. But

1458
01:27:40.399 --> 01:27:43.840
<v Speaker 17>you know, they're being scrutinized for everything that they do now.

1459
01:27:44.000 --> 01:27:44.680
<v Speaker 2>And it's uh.

1460
01:27:46.479 --> 01:27:49.319
<v Speaker 17>Like I said, I just think the pendulum shifted quite

1461
01:27:49.359 --> 01:27:51.520
<v Speaker 17>a bit, but too far, in my opinion.

1462
01:27:52.159 --> 01:27:55.319
<v Speaker 1>I get it, I get it. I think that the

1463
01:27:55.439 --> 01:27:57.800
<v Speaker 1>defund police was the stupidest thing I ever heard in

1464
01:27:57.880 --> 01:28:01.800
<v Speaker 1>my life. However, I do know the frustration that caused it,

1465
01:28:02.359 --> 01:28:05.439
<v Speaker 1>but I think the idea of defunding police is so stupid.

1466
01:28:05.479 --> 01:28:08.840
<v Speaker 1>Of course, we don't even hear that anymore. It's not

1467
01:28:09.039 --> 01:28:11.880
<v Speaker 1>obviously all police. I mean, you know, you had a

1468
01:28:12.000 --> 01:28:15.399
<v Speaker 1>couple of idiots on the force in Minneapolis, but to

1469
01:28:15.520 --> 01:28:19.840
<v Speaker 1>go through the country like that was crazy, just crazy.

1470
01:28:20.960 --> 01:28:25.159
<v Speaker 1>We need to support law enforcement, but there are some idiots.

1471
01:28:25.439 --> 01:28:28.720
<v Speaker 1>There are some idiot police officers. And I don't know

1472
01:28:28.800 --> 01:28:30.720
<v Speaker 1>what it is, but I've noticed it. There is this

1473
01:28:31.319 --> 01:28:37.199
<v Speaker 1>certain amount of officers. They don't They escalate everything too quickly,

1474
01:28:37.319 --> 01:28:40.640
<v Speaker 1>too much. I'll never forget. I swear to God that

1475
01:28:40.800 --> 01:28:43.720
<v Speaker 1>I saw a family in a van. It happened to

1476
01:28:43.760 --> 01:28:46.119
<v Speaker 1>be a Mexican family in a van that were coming

1477
01:28:46.199 --> 01:28:51.359
<v Speaker 1>to Denver to have medical procedures done from Pueblo. They

1478
01:28:51.439 --> 01:28:56.000
<v Speaker 1>were broken down on Santa Fe. I pulled up and

1479
01:28:56.079 --> 01:28:58.680
<v Speaker 1>saw them pulled over. I saw this woman out looking

1480
01:28:58.720 --> 01:29:01.159
<v Speaker 1>at the car, and I said, what's going on. She says,

1481
01:29:01.239 --> 01:29:05.199
<v Speaker 1>my van broke down. We're going to Children's hospital and

1482
01:29:05.319 --> 01:29:06.920
<v Speaker 1>I need help. And I said, I'll tell you what.

1483
01:29:08.119 --> 01:29:11.319
<v Speaker 1>I will have you tuck your van toad over to

1484
01:29:11.399 --> 01:29:14.359
<v Speaker 1>Pro Auto Care and I'll take care of whatever it is,

1485
01:29:14.600 --> 01:29:16.399
<v Speaker 1>or I'll try to find out what's wrong with it,

1486
01:29:16.880 --> 01:29:20.239
<v Speaker 1>and I'll get you guys a ride over to Children's

1487
01:29:20.800 --> 01:29:25.000
<v Speaker 1>so you can check in. And a police officer from Inglewood.

1488
01:29:25.520 --> 01:29:28.479
<v Speaker 1>And by the way, all of the negative experience I

1489
01:29:28.720 --> 01:29:31.159
<v Speaker 1>have ever had with police have been in Englewood. The

1490
01:29:31.239 --> 01:29:35.439
<v Speaker 1>guy from Inglewood, the police officer shows up and says

1491
01:29:35.920 --> 01:29:38.840
<v Speaker 1>what's going on? And she starts talking to him and

1492
01:29:39.000 --> 01:29:44.319
<v Speaker 1>I was there and he says, you leave, and I said,

1493
01:29:44.720 --> 01:29:47.439
<v Speaker 1>excuse me, I was here helping her. I want to

1494
01:29:47.520 --> 01:29:50.680
<v Speaker 1>have her van toad. He said, no, we'll take care

1495
01:29:50.720 --> 01:29:53.199
<v Speaker 1>of it. So what they are doing is he'd call

1496
01:29:53.279 --> 01:29:55.920
<v Speaker 1>a tow company. She'd have to pay full tilt. I

1497
01:29:56.039 --> 01:29:58.159
<v Speaker 1>was going to have it done, I said, officer I

1498
01:29:58.319 --> 01:30:00.680
<v Speaker 1>was going to have her toad free of ar and

1499
01:30:00.840 --> 01:30:03.119
<v Speaker 1>help her out. He said, if you do not leave,

1500
01:30:03.439 --> 01:30:07.840
<v Speaker 1>you're under arrest for interfering with police. And I said what,

1501
01:30:08.720 --> 01:30:11.000
<v Speaker 1>And he starts walking toward me with his hand on

1502
01:30:11.079 --> 01:30:14.279
<v Speaker 1>his gun. And this is the kind of stuff that

1503
01:30:15.039 --> 01:30:18.720
<v Speaker 1>makes people hate these But those are the kinds of

1504
01:30:18.840 --> 01:30:22.720
<v Speaker 1>things I think. I don't know police like either they're

1505
01:30:22.720 --> 01:30:25.560
<v Speaker 1>in a bad mood or they just want to take

1506
01:30:25.600 --> 01:30:28.600
<v Speaker 1>control of everything. I've seen so many people get into

1507
01:30:28.680 --> 01:30:31.600
<v Speaker 1>trouble for innocent things like that. But I don't think

1508
01:30:31.640 --> 01:30:35.920
<v Speaker 1>it's every police officer. I just think, like in every

1509
01:30:36.039 --> 01:30:40.359
<v Speaker 1>single occupation, you have idiots and you have good people.

1510
01:30:40.920 --> 01:30:43.880
<v Speaker 1>I mean, I think it goes for police too. I

1511
01:30:44.000 --> 01:30:47.279
<v Speaker 1>think you have police officers who are wonderful people, and

1512
01:30:47.399 --> 01:30:51.920
<v Speaker 1>you probably have police officers who are just jerks. But

1513
01:30:52.439 --> 01:30:53.920
<v Speaker 1>you know, I always go ahead.

1514
01:30:55.119 --> 01:30:57.600
<v Speaker 5>You said something that I think is true. In all

1515
01:30:58.039 --> 01:31:01.079
<v Speaker 5>all trades of life, you know, there's and it's usually

1516
01:31:01.159 --> 01:31:06.119
<v Speaker 5>the small percentage of bad apples that give a black

1517
01:31:06.199 --> 01:31:10.039
<v Speaker 5>eye to the entire industry, whether it's police officers, whether

1518
01:31:10.119 --> 01:31:13.960
<v Speaker 5>it's bad attorneys, whether it's bad tradesmen and plumbing, heating, cooling,

1519
01:31:14.039 --> 01:31:17.720
<v Speaker 5>or electrical, whether it's bad mechanics. I think the majority

1520
01:31:17.800 --> 01:31:21.760
<v Speaker 5>of people are good people. The majority of police officers,

1521
01:31:22.079 --> 01:31:25.359
<v Speaker 5>trades people, mechanics, they're good people, hard working people. They

1522
01:31:25.439 --> 01:31:27.439
<v Speaker 5>just want to do their job and serve their community.

1523
01:31:27.840 --> 01:31:32.239
<v Speaker 5>But then you get a few people with egos or

1524
01:31:32.439 --> 01:31:35.479
<v Speaker 5>cris or or whatever these might be, and unfortunately they

1525
01:31:35.800 --> 01:31:39.600
<v Speaker 5>that small percentage ends up representing the entire industry.

1526
01:31:39.800 --> 01:31:42.239
<v Speaker 1>I know, I know we tend it. That's right and

1527
01:31:43.600 --> 01:31:46.119
<v Speaker 1>so Bob. But while I have you here with your

1528
01:31:46.199 --> 01:31:48.560
<v Speaker 1>mic on, somebody wants to know if a mini split

1529
01:31:48.680 --> 01:31:50.239
<v Speaker 1>can handle sub zero weather.

1530
01:31:51.520 --> 01:31:59.119
<v Speaker 5>Yes, it can, depending on the manufacturer. I I don't

1531
01:31:59.159 --> 01:32:03.279
<v Speaker 5>want to give bad figures out, but yes, they can

1532
01:32:03.920 --> 01:32:05.079
<v Speaker 5>handle sub zero weather.

1533
01:32:06.960 --> 01:32:10.479
<v Speaker 1>Someone else said they saw an ad for mini splits

1534
01:32:11.279 --> 01:32:14.960
<v Speaker 1>that can be self installed because they're so simple. Is

1535
01:32:15.000 --> 01:32:18.680
<v Speaker 1>that that sounds complicated to me? I mean, doing a

1536
01:32:18.880 --> 01:32:21.000
<v Speaker 1>hole in your exterior wall and trying to put a

1537
01:32:21.079 --> 01:32:21.720
<v Speaker 1>mini split in?

1538
01:32:21.880 --> 01:32:22.279
<v Speaker 3>My God?

1539
01:32:22.920 --> 01:32:25.439
<v Speaker 1>But have you heard of self installation or do it

1540
01:32:25.520 --> 01:32:26.479
<v Speaker 1>yourselfers doing it?

1541
01:32:27.000 --> 01:32:27.239
<v Speaker 3>I have?

1542
01:32:27.520 --> 01:32:29.720
<v Speaker 5>I mean, you can buy a furnace online if you

1543
01:32:29.800 --> 01:32:34.960
<v Speaker 5>want to. But well, of course, I mean, yeah, I'm

1544
01:32:35.000 --> 01:32:37.199
<v Speaker 5>I'm with you. That's you know, ninety percent of the

1545
01:32:37.239 --> 01:32:41.680
<v Speaker 5>calls we get from people who have repairs, Usually it's

1546
01:32:41.720 --> 01:32:44.319
<v Speaker 5>something they try to do themselves and then the repair

1547
01:32:44.399 --> 01:32:49.039
<v Speaker 5>ends up costing more because they exasperated the situation. But

1548
01:32:49.720 --> 01:32:53.960
<v Speaker 5>these are things that I would not as a unless

1549
01:32:54.000 --> 01:32:56.279
<v Speaker 5>you are a trained professional deal with.

1550
01:32:58.039 --> 01:33:00.840
<v Speaker 1>Hey, while we're on the topic of HVAC, Deputy Bow,

1551
01:33:01.319 --> 01:33:03.800
<v Speaker 1>did you ever call that company about the fifty six

1552
01:33:03.960 --> 01:33:06.840
<v Speaker 1>hundred guests fifty six hundred dollars gas valve?

1553
01:33:08.720 --> 01:33:10.199
<v Speaker 5>He stepped down, Thomas.

1554
01:33:11.319 --> 01:33:12.560
<v Speaker 1>Okay, we'll figure it out.

1555
01:33:13.000 --> 01:33:13.119
<v Speaker 3>Uh.

1556
01:33:13.279 --> 01:33:13.479
<v Speaker 2>Yeah.

1557
01:33:13.600 --> 01:33:16.319
<v Speaker 1>This one woman called in earlier in the show and

1558
01:33:16.520 --> 01:33:19.079
<v Speaker 1>paid like, oh, was it fifty eight hundred or something,

1559
01:33:19.199 --> 01:33:24.239
<v Speaker 1>some ridiculous amount for a gas fifty six hundred from

1560
01:33:24.479 --> 01:33:27.840
<v Speaker 1>Jurassic Air. I wonder if he made that call. I'm

1561
01:33:27.840 --> 01:33:30.279
<v Speaker 1>gonna ask him about that. Coming back three oh three

1562
01:33:30.439 --> 01:33:33.720
<v Speaker 1>seven one three talk seven one three eight two five

1563
01:33:33.880 --> 01:33:41.199
<v Speaker 1>five more right after this, go with a sure thing

1564
01:33:41.359 --> 01:33:44.640
<v Speaker 1>Denver's Best Roofer Excel roofing dot com. You don't pay

1565
01:33:44.680 --> 01:33:50.520
<v Speaker 1>a cent until you're content, wait time for an insurance

1566
01:33:50.640 --> 01:33:54.279
<v Speaker 1>check up free, no obligation. In comparison, call Compass insurance

1567
01:33:54.479 --> 01:33:57.479
<v Speaker 1>paying too much your coverage at dozens of insurance companies

1568
01:33:57.600 --> 01:33:59.920
<v Speaker 1>find out now three all three seven to seven to one. Hell,

1569
01:34:00.359 --> 01:34:02.960
<v Speaker 1>you'll think you're his only customer when you choose Frank

1570
01:34:03.039 --> 01:34:05.439
<v Speaker 1>durand the real estate Man dot Com to list your

1571
01:34:05.520 --> 01:34:08.640
<v Speaker 1>home with Remax Alliance. Three oh three nine two zero

1572
01:34:08.800 --> 01:34:17.359
<v Speaker 1>sixteen twenty two. Hi Tom Martino, your troubleshooter. Three oh

1573
01:34:17.439 --> 01:34:20.640
<v Speaker 1>three seven one three talk three oh three seven one

1574
01:34:20.720 --> 01:34:24.159
<v Speaker 1>three eight two five five. We got bob logan with

1575
01:34:24.239 --> 01:34:28.000
<v Speaker 1>us from plumb Line Services Plumbing, hitting, cooling, electric and drains. Plus.

1576
01:34:28.079 --> 01:34:31.640
<v Speaker 1>We've been talking about all kinds of problems, questions and complaints.

1577
01:34:31.960 --> 01:34:33.560
<v Speaker 1>Whatever's on your mind. Give us a call of the

1578
01:34:33.560 --> 01:34:36.720
<v Speaker 1>three oh three seven one three talk seven one three

1579
01:34:36.760 --> 01:34:39.399
<v Speaker 1>eight two five five. Do you know what ACR is?

1580
01:34:39.640 --> 01:34:41.880
<v Speaker 1>Does anyone? Do you know what that stands for?

1581
01:34:42.399 --> 01:34:42.439
<v Speaker 3>It?

1582
01:34:42.640 --> 01:34:47.880
<v Speaker 1>It's chilling, and it gives credibility to who I thought

1583
01:34:48.079 --> 01:34:52.840
<v Speaker 1>was overly paranoid, Deputy Dimitri. He's not here, but I

1584
01:34:53.319 --> 01:34:57.439
<v Speaker 1>thought he was overly paranoid. But there is actually something

1585
01:34:57.560 --> 01:35:03.600
<v Speaker 1>called ACR on every every smart TV. It is automatic

1586
01:35:04.680 --> 01:35:13.560
<v Speaker 1>content Recognition. It's surveillance technology on every TV that literally

1587
01:35:13.800 --> 01:35:20.840
<v Speaker 1>gathers information on what It gathers information on what you're watching,

1588
01:35:22.359 --> 01:35:27.760
<v Speaker 1>and it then stores it and sells the profile, and

1589
01:35:28.119 --> 01:35:33.039
<v Speaker 1>you're targeted with ads on other media as well. It's

1590
01:35:33.159 --> 01:35:36.800
<v Speaker 1>amazing to me on a given day how much our

1591
01:35:36.960 --> 01:35:43.359
<v Speaker 1>habits are recorded. Almost everything we do is recorded.

1592
01:35:43.880 --> 01:35:44.000
<v Speaker 3>Now.

1593
01:35:44.119 --> 01:35:48.319
<v Speaker 1>I heard you guys talking during the break in the

1594
01:35:48.399 --> 01:35:52.960
<v Speaker 1>studio about assuming that everything you do is on camera.

1595
01:35:53.279 --> 01:35:54.520
<v Speaker 1>Were you guys talking about that?

1596
01:35:55.479 --> 01:35:56.920
<v Speaker 5>We were, Yeah, you believe.

1597
01:35:58.159 --> 01:35:59.560
<v Speaker 10>I mean if you think.

1598
01:35:59.439 --> 01:36:03.800
<v Speaker 1>About somebody has a smartphone or there's a traffic cam

1599
01:36:04.319 --> 01:36:08.640
<v Speaker 1>or some kind of a camera, there's almost almost everywhere

1600
01:36:08.880 --> 01:36:10.199
<v Speaker 1>everything is recorded.

1601
01:36:10.319 --> 01:36:13.920
<v Speaker 5>Yeah, I mean, now, Bob, you're seeing it in people's homes.

1602
01:36:14.000 --> 01:36:14.119
<v Speaker 1>Now.

1603
01:36:14.239 --> 01:36:16.199
<v Speaker 5>I have cameras in our house.

1604
01:36:16.319 --> 01:36:19.079
<v Speaker 4>Of course, we have them outside everywhere, but most people

1605
01:36:19.199 --> 01:36:21.239
<v Speaker 4>have cameras in their house now.

1606
01:36:23.039 --> 01:36:27.279
<v Speaker 1>Absolutely not only in their home, but in their cars

1607
01:36:27.920 --> 01:36:30.880
<v Speaker 1>out you know. Listen, here's the deal. Do you think

1608
01:36:30.960 --> 01:36:34.119
<v Speaker 1>there'll ever be a time? Well, dash cams are pretty

1609
01:36:34.199 --> 01:36:36.439
<v Speaker 1>damn common right now, right, I mean a lot of

1610
01:36:36.520 --> 01:36:39.960
<v Speaker 1>people have dash cams. Do you think there will ever

1611
01:36:40.079 --> 01:36:43.640
<v Speaker 1>be a time when we wear body cams as a

1612
01:36:43.720 --> 01:36:48.319
<v Speaker 1>matter of fact? That really, I know it would be weird,

1613
01:36:48.399 --> 01:36:53.119
<v Speaker 1>but it's quite possible. It really is quite possible. Look

1614
01:36:53.159 --> 01:36:55.319
<v Speaker 1>at I'm just going to give you an idea. I

1615
01:36:55.560 --> 01:37:00.479
<v Speaker 1>was looking online for a certain car, just browse. Okay,

1616
01:37:01.520 --> 01:37:04.319
<v Speaker 1>I'm on a page right now where I'm talking about

1617
01:37:04.920 --> 01:37:11.000
<v Speaker 1>automatic content content recognition, and to the right side are

1618
01:37:11.159 --> 01:37:13.960
<v Speaker 1>ads for these cars. You're always a mistake.

1619
01:37:14.079 --> 01:37:16.720
<v Speaker 4>You're always so blown away by that stuff. When you

1620
01:37:16.920 --> 01:37:19.960
<v Speaker 4>install all these apps, it says, do you mind if

1621
01:37:20.000 --> 01:37:21.600
<v Speaker 4>we listen to you, do you mind?

1622
01:37:21.640 --> 01:37:23.520
<v Speaker 5>If we see what you're browsing?

1623
01:37:23.640 --> 01:37:24.199
<v Speaker 21>Do you mind?

1624
01:37:24.279 --> 01:37:24.840
<v Speaker 5>Do you mind?

1625
01:37:24.920 --> 01:37:27.920
<v Speaker 4>And of course people install the free app and then

1626
01:37:28.119 --> 01:37:30.960
<v Speaker 4>that's it. And then with the TVs if you want

1627
01:37:31.000 --> 01:37:31.960
<v Speaker 4>to watch Hulu.

1628
01:37:31.840 --> 01:37:33.600
<v Speaker 5>Or Netflix, whatever the hub is.

1629
01:37:34.000 --> 01:37:36.720
<v Speaker 4>You've got to accept everything that hub does, which is

1630
01:37:36.840 --> 01:37:42.479
<v Speaker 4>collect information about you, but don't shocking sometimes. But wait,

1631
01:37:42.560 --> 01:37:45.199
<v Speaker 4>don't you find it better than like, all of a

1632
01:37:45.239 --> 01:37:50.760
<v Speaker 4>sudden you're getting commercials, you know, wherever on your laptop

1633
01:37:50.880 --> 01:37:55.640
<v Speaker 4>or wherever for feminine hygiene products compared to electronics you

1634
01:37:55.720 --> 01:37:56.239
<v Speaker 4>were looking for.

1635
01:37:56.600 --> 01:37:59.880
<v Speaker 5>I mean, aren't you glad they kind of do target

1636
01:38:00.079 --> 01:38:04.000
<v Speaker 5>you with stuff at least you're interested in, you know what.

1637
01:38:05.000 --> 01:38:09.239
<v Speaker 1>In a way, I really think you're right. I'd rather

1638
01:38:09.359 --> 01:38:12.319
<v Speaker 1>see things I've been looking at and now I've actually

1639
01:38:12.520 --> 01:38:16.800
<v Speaker 1>had that happen where I was looking for something searching.

1640
01:38:17.479 --> 01:38:20.640
<v Speaker 1>I didn't buy it, but later on, while I was

1641
01:38:20.720 --> 01:38:24.560
<v Speaker 1>browsing something else, it came up, and when it came up,

1642
01:38:25.039 --> 01:38:28.279
<v Speaker 1>I bought it, So it actually assisted me. So I

1643
01:38:28.399 --> 01:38:32.640
<v Speaker 1>don't think spying is altogether bad. Now Again, Dimitri's not

1644
01:38:32.720 --> 01:38:36.119
<v Speaker 1>here to defend himself, but he believes everything is spying

1645
01:38:36.199 --> 01:38:39.560
<v Speaker 1>on us, and he tries to be as disconnected as possible.

1646
01:38:41.319 --> 01:38:44.520
<v Speaker 1>I'm not so paranoid about the spying because I can't

1647
01:38:44.560 --> 01:38:47.439
<v Speaker 1>think of anything that I'd be doing that where it

1648
01:38:47.479 --> 01:38:50.640
<v Speaker 1>would hurt me. I mean, I really can't. I don't

1649
01:38:50.680 --> 01:38:53.079
<v Speaker 1>care if they know what I'm shopping for. I don't

1650
01:38:53.119 --> 01:38:54.800
<v Speaker 1>care if they know what I like and don't like.

1651
01:38:55.600 --> 01:38:59.840
<v Speaker 1>I guess the only time I would be upset is

1652
01:39:00.079 --> 01:39:03.680
<v Speaker 1>if they were not just spying, but kind of pirting

1653
01:39:03.800 --> 01:39:06.399
<v Speaker 1>my information that I don't.

1654
01:39:06.439 --> 01:39:09.399
<v Speaker 4>What you just talked about. They call it retargeting. It

1655
01:39:09.600 --> 01:39:13.960
<v Speaker 4>is incredible because you're out there or you're looking for

1656
01:39:14.159 --> 01:39:16.880
<v Speaker 4>something a blender. You could be on Amazon, you could

1657
01:39:16.920 --> 01:39:19.880
<v Speaker 4>be on Walmart, you could be anywhere. Then all of

1658
01:39:19.920 --> 01:39:23.000
<v Speaker 4>a sudden, the next day, someone hits you with that

1659
01:39:23.199 --> 01:39:26.600
<v Speaker 4>retarget and they know you're already interested in it. Maybe

1660
01:39:26.640 --> 01:39:29.199
<v Speaker 4>it's a few bucks less than it was the other

1661
01:39:29.279 --> 01:39:31.359
<v Speaker 4>day and then bam, you buy it. It's a very

1662
01:39:31.520 --> 01:39:32.760
<v Speaker 4>smart way of advertising.

1663
01:39:34.159 --> 01:39:35.960
<v Speaker 1>I think it is too and I think more and

1664
01:39:36.079 --> 01:39:39.560
<v Speaker 1>more people are being targeted now. There was a move

1665
01:39:39.600 --> 01:39:44.159
<v Speaker 1>Afloat and I'm not sure what's happening, where people could

1666
01:39:44.199 --> 01:39:47.399
<v Speaker 1>opt out of things, and what they would do is

1667
01:39:47.520 --> 01:39:52.079
<v Speaker 1>they would sell their information. In other words, the person

1668
01:39:52.199 --> 01:39:55.920
<v Speaker 1>themselves would opt into certain things for a certain amount

1669
01:39:55.960 --> 01:39:59.720
<v Speaker 1>of money per month. And for example, if if you

1670
01:40:00.119 --> 01:40:04.960
<v Speaker 1>volunteer to be tracked and you charge different services, like

1671
01:40:05.199 --> 01:40:08.199
<v Speaker 1>from a few pennies to a few dollars a month,

1672
01:40:08.720 --> 01:40:12.960
<v Speaker 1>and you could get hundreds of these sources that subscribe

1673
01:40:13.039 --> 01:40:13.319
<v Speaker 1>to you.

1674
01:40:13.800 --> 01:40:16.239
<v Speaker 4>That almost sounds like you listen in a way, except

1675
01:40:16.279 --> 01:40:20.399
<v Speaker 4>you know, it just listens to what you're listening to, right.

1676
01:40:20.319 --> 01:40:23.560
<v Speaker 1>But think about that if you had the choice of

1677
01:40:23.720 --> 01:40:27.159
<v Speaker 1>who you wanted to spy on you, and you allow

1678
01:40:27.279 --> 01:40:29.920
<v Speaker 1>them to. So let's say you get fifty cents a

1679
01:40:30.000 --> 01:40:33.399
<v Speaker 1>month from one, two dollars from another, you get twenty

1680
01:40:33.479 --> 01:40:36.439
<v Speaker 1>five dollars a year from another. This was a move

1681
01:40:36.520 --> 01:40:38.399
<v Speaker 1>and I don't know what happened to it, but it

1682
01:40:38.600 --> 01:40:41.800
<v Speaker 1>was a move to make people to give people complete

1683
01:40:41.880 --> 01:40:45.600
<v Speaker 1>control on who spies on them, because I would not

1684
01:40:45.880 --> 01:40:49.640
<v Speaker 1>mind people spying on me. So, for example, they may

1685
01:40:49.760 --> 01:40:53.199
<v Speaker 1>put out a call they want males who make between

1686
01:40:53.359 --> 01:40:56.000
<v Speaker 1>let's say, thirty and sixty thousand a year, or they

1687
01:40:56.119 --> 01:40:59.520
<v Speaker 1>might want women who do not work, or they may

1688
01:40:59.640 --> 01:41:03.680
<v Speaker 1>want older people seventy and older with higher income, and

1689
01:41:04.079 --> 01:41:08.920
<v Speaker 1>you fit the demographic. You volunteer, You literally sign up,

1690
01:41:09.359 --> 01:41:14.119
<v Speaker 1>and you are in control of your own spying of

1691
01:41:14.319 --> 01:41:17.880
<v Speaker 1>who is allowed to spy on you. In order to

1692
01:41:18.000 --> 01:41:21.920
<v Speaker 1>do that, though, you have to make sure people aren't

1693
01:41:21.960 --> 01:41:25.359
<v Speaker 1>getting your information free. And I don't remember, I don't

1694
01:41:25.399 --> 01:41:28.880
<v Speaker 1>recall what happened to this technology that they were trying

1695
01:41:28.960 --> 01:41:31.880
<v Speaker 1>to pioneer. But I think that would be the ultimate

1696
01:41:32.560 --> 01:41:36.520
<v Speaker 1>and the best use of spying apps, where you get

1697
01:41:37.000 --> 01:41:39.840
<v Speaker 1>to choose who you want to spy for you. If

1698
01:41:39.840 --> 01:41:43.000
<v Speaker 1>anybody has any links on that movement, let me know.

1699
01:41:43.479 --> 01:41:45.960
<v Speaker 1>We got more coming up on the Troubleshooter Show. I

1700
01:41:46.159 --> 01:41:49.880
<v Speaker 1>think we're never going to stop spying ever, We're never

1701
01:41:50.000 --> 01:41:52.920
<v Speaker 1>going to stop now, Scott, real quick, what is your question?

1702
01:41:53.079 --> 01:41:55.640
<v Speaker 1>Will we'll ponder it during the break? What is your question?

1703
01:41:55.760 --> 01:41:56.000
<v Speaker 5>Scott?

1704
01:41:57.680 --> 01:41:59.880
<v Speaker 15>Thank you for taking my saw Tom. Tom, We're going

1705
01:42:00.079 --> 01:42:01.479
<v Speaker 15>back to the interaction you had with that, I think

1706
01:42:01.520 --> 01:42:04.319
<v Speaker 15>a Brighton police officer with that a Mexican American family.

1707
01:42:04.399 --> 01:42:05.920
<v Speaker 15>There was no no, it was on the road.

1708
01:42:06.119 --> 01:42:08.399
<v Speaker 1>It was it was inglewood, Inglewood.

1709
01:42:08.479 --> 01:42:09.359
<v Speaker 18>Yeah, thank you, Tom.

1710
01:42:09.920 --> 01:42:12.279
<v Speaker 15>So, Tom, you kind of left me hanging there. The

1711
01:42:12.920 --> 01:42:16.920
<v Speaker 15>last I heard was the officer confronted you and uh

1712
01:42:17.279 --> 01:42:20.039
<v Speaker 15>and then and then the story kind of stopped there.

1713
01:42:20.319 --> 01:42:23.479
<v Speaker 15>So a couple of questions, if I may, First, did

1714
01:42:23.560 --> 01:42:26.920
<v Speaker 15>you did you file a complaint with the with the

1715
01:42:26.960 --> 01:42:31.800
<v Speaker 15>police apartment with that with the officer's actions, No, I

1716
01:42:31.960 --> 01:42:36.920
<v Speaker 15>did not, Okay. Second, was there any way to follow up?

1717
01:42:37.079 --> 01:42:40.199
<v Speaker 15>Or did he explain why he was acting that way?

1718
01:42:41.680 --> 01:42:45.199
<v Speaker 1>Yes, he said, and I need you to move your car.

1719
01:42:45.680 --> 01:42:47.479
<v Speaker 1>I need you to leave and move your I need

1720
01:42:47.520 --> 01:42:49.760
<v Speaker 1>you to move your car and leave. And I said,

1721
01:42:49.760 --> 01:42:52.359
<v Speaker 1>I'd like to help these people out and he said,

1722
01:42:52.479 --> 01:42:55.359
<v Speaker 1>I told you to leave, blah blah blah. So I

1723
01:42:55.479 --> 01:42:57.800
<v Speaker 1>think I was pulled over behind them.

1724
01:43:00.640 --> 01:43:01.199
<v Speaker 2>Okay, Tom.

1725
01:43:01.720 --> 01:43:04.680
<v Speaker 15>A possible explanation, I agree that guy. The guy acted

1726
01:43:04.720 --> 01:43:08.640
<v Speaker 15>pretty aggressively towards you. A possible explanation one is that

1727
01:43:08.760 --> 01:43:11.520
<v Speaker 15>the guy's just a jerk. Another one is that maybe

1728
01:43:11.560 --> 01:43:13.880
<v Speaker 15>he wan Maybe he wan those plates and maybe there

1729
01:43:13.960 --> 01:43:16.399
<v Speaker 15>was something wrong with the plates. Uh, maybe there was

1730
01:43:16.439 --> 01:43:19.960
<v Speaker 15>a bulowout for a Mexican American family driving this kind

1731
01:43:20.000 --> 01:43:20.279
<v Speaker 15>of car.

1732
01:43:20.479 --> 01:43:22.840
<v Speaker 1>Well, of course, Scott, there could have been all kinds

1733
01:43:22.840 --> 01:43:25.520
<v Speaker 1>of things. I think what he wanted to do is

1734
01:43:26.239 --> 01:43:29.359
<v Speaker 1>is just take control of the situation. And he probably

1735
01:43:29.439 --> 01:43:30.760
<v Speaker 1>thought I was a pain in the ass.

1736
01:43:32.680 --> 01:43:36.079
<v Speaker 15>That's that's certainly, that's certainly a reasonable explanation.

1737
01:43:36.119 --> 01:43:38.640
<v Speaker 1>Hold on, Scott, I gotta take this break, but you're

1738
01:43:38.680 --> 01:43:46.880
<v Speaker 1>welcome to hang on. Will come more coming up? Go

1739
01:43:47.039 --> 01:43:50.640
<v Speaker 1>with a sure thing Denver's Best roofer Excel Roofing dot com.

1740
01:43:50.800 --> 01:43:56.520
<v Speaker 1>You don't pay a cent until you're content. Time for

1741
01:43:56.600 --> 01:43:59.720
<v Speaker 1>an insurance check up free, no obligation. In comparison, call

1742
01:44:00.000 --> 01:44:03.079
<v Speaker 1>help this insurance paying too much your coverage at dozens

1743
01:44:03.079 --> 01:44:05.840
<v Speaker 1>of insurance companies find out now three all three seven

1744
01:44:05.920 --> 01:44:08.720
<v Speaker 1>seven to one help. You'll think you're his only customer

1745
01:44:08.760 --> 01:44:10.960
<v Speaker 1>when you choose Frank durand the real estate Man dot

1746
01:44:11.079 --> 01:44:14.359
<v Speaker 1>com to list your home with Remax Alliance three oh

1747
01:44:14.439 --> 01:44:20.800
<v Speaker 1>three nine two zero sixteen twenty two. Hi Tom Martine

1748
01:44:20.920 --> 01:44:24.720
<v Speaker 1>here three O three seven to one three talk. Okay,

1749
01:44:24.800 --> 01:44:27.239
<v Speaker 1>So I said I pulled over to help this family

1750
01:44:27.319 --> 01:44:27.760
<v Speaker 1>in a van.

1751
01:44:28.000 --> 01:44:30.079
<v Speaker 5>I remember this table, the flat tire.

1752
01:44:32.359 --> 01:44:34.279
<v Speaker 1>I know there was something else wrong with it, and

1753
01:44:35.079 --> 01:44:38.039
<v Speaker 1>I knew that, and I was on the phone with

1754
01:44:39.159 --> 01:44:41.960
<v Speaker 1>with pro Autocare and al Romas was going to send

1755
01:44:42.000 --> 01:44:45.000
<v Speaker 1>a tow truck. And then the police pulled up and

1756
01:44:45.279 --> 01:44:47.039
<v Speaker 1>I said, I have a tow truck coming. I'm going

1757
01:44:47.119 --> 01:44:50.439
<v Speaker 1>to help these people. He said, leave again. I don't

1758
01:44:50.479 --> 01:44:52.039
<v Speaker 1>have a chance. Member finished with the story.

1759
01:44:52.239 --> 01:44:53.199
<v Speaker 5>You were perturbed.

1760
01:44:53.479 --> 01:44:56.720
<v Speaker 1>Go with a sure thing Denver's Best roofer Excel Roofing

1761
01:44:56.840 --> 01:44:57.239
<v Speaker 1>dot com.

1762
01:44:57.439 --> 01:44:59.439
<v Speaker 10>You don't pay a cent until you're content.

1763
01:45:01.079 --> 01:45:05.279
<v Speaker 1>Leave time for an insurance check up free, no obligation

1764
01:45:05.359 --> 01:45:09.159
<v Speaker 1>in comparison call Compass Insurance. Pay too much your coverage

1765
01:45:09.199 --> 01:45:11.840
<v Speaker 1>at dozens of insurance companies find out now three oh

1766
01:45:11.920 --> 01:45:14.359
<v Speaker 1>three seven seven to one help. You'll think you're his

1767
01:45:14.560 --> 01:45:17.119
<v Speaker 1>only customer when you choose Frank durand the real estate

1768
01:45:17.199 --> 01:45:20.439
<v Speaker 1>Man dot com to list your home with Remax Alliance

1769
01:45:20.680 --> 01:45:23.119
<v Speaker 1>three oh three nine two zero sixteen twenty two.

1770
01:45:28.479 --> 01:45:36.800
<v Speaker 3>Ripped off new who you don't have? Come run in

1771
01:45:37.199 --> 01:45:39.520
<v Speaker 3>as sass as we can show.

1772
01:45:39.720 --> 01:45:41.000
<v Speaker 20>Shooter's gonna help.

1773
01:45:41.279 --> 01:45:44.000
<v Speaker 11>Come man, this is.

1774
01:45:44.039 --> 01:45:45.319
<v Speaker 5>The Troubleshooter Show.

1775
01:45:45.960 --> 01:45:49.439
<v Speaker 4>No Tom Martinez, Welcome my friends to the only show

1776
01:45:49.479 --> 01:45:51.680
<v Speaker 4>of It's can. We're here to solve problems, answer your questions,

1777
01:45:52.039 --> 01:45:52.960
<v Speaker 4>take complaints.

1778
01:45:53.039 --> 01:45:55.520
<v Speaker 5>I'm shaking it and baking it. You've been ripped off?

1779
01:45:55.920 --> 01:45:58.520
<v Speaker 5>Three oh three seven one three eight two five five

1780
01:45:58.640 --> 01:46:01.760
<v Speaker 5>three oh three Martino. We also have Bob Logan in

1781
01:46:02.479 --> 01:46:04.600
<v Speaker 5>with us. He, of course, is the owner of plumb

1782
01:46:04.680 --> 01:46:05.960
<v Speaker 5>Line Services. Great guy.

1783
01:46:06.039 --> 01:46:09.680
<v Speaker 4>I've known Bob now coming up on fifteen years and

1784
01:46:10.000 --> 01:46:13.319
<v Speaker 4>what a great company. Plumbline has personally helped me out

1785
01:46:13.399 --> 01:46:16.199
<v Speaker 4>of our house in Castle Rock and our house in Franktown.

1786
01:46:16.600 --> 01:46:20.720
<v Speaker 4>And any questions you have HVAC related, I got a

1787
01:46:20.800 --> 01:46:23.880
<v Speaker 4>few for Bob up there too. But if you've got

1788
01:46:23.960 --> 01:46:27.359
<v Speaker 4>a contractor that ripped you off, you got a Dennis

1789
01:46:27.479 --> 01:46:31.840
<v Speaker 4>that's got irritated, maybe a landlord. Anything you get the idea?

1790
01:46:31.960 --> 01:46:34.359
<v Speaker 4>Three zho three Martino. That number works on and off

1791
01:46:34.399 --> 01:46:37.560
<v Speaker 4>the air. Three zero three Martino. We got three lines open.

1792
01:46:37.880 --> 01:46:41.680
<v Speaker 4>Hey Scott, we were talking with you about when Tom

1793
01:46:41.760 --> 01:46:42.479
<v Speaker 4>got pulled.

1794
01:46:42.279 --> 01:46:43.960
<v Speaker 5>Over, and I remember that day. He was in a

1795
01:46:44.119 --> 01:46:44.760
<v Speaker 5>very bad mood.

1796
01:46:45.000 --> 01:46:47.880
<v Speaker 4>Here's what I think went down, and what we're talking

1797
01:46:47.920 --> 01:46:52.720
<v Speaker 4>about is years ago, probably twenty eighteen, maybe seventeen. Tom

1798
01:46:52.840 --> 01:46:56.720
<v Speaker 4>was driving down Santa Fe and basically there was a

1799
01:46:56.880 --> 01:47:00.720
<v Speaker 4>car off to the side, and for whatever reason, he

1800
01:47:00.920 --> 01:47:03.279
<v Speaker 4>decided he wanted to see if they needed some help.

1801
01:47:03.560 --> 01:47:06.039
<v Speaker 4>I think a young woman was outside of it. But

1802
01:47:06.239 --> 01:47:09.479
<v Speaker 4>Tom pulled over asked something was wrong with their car.

1803
01:47:09.560 --> 01:47:12.560
<v Speaker 4>I don't remember if it was a flat tire, something

1804
01:47:12.800 --> 01:47:17.039
<v Speaker 4>was basically disabled their car. So Tom's out talking to him.

1805
01:47:17.079 --> 01:47:20.520
<v Speaker 4>A police officer shows up and he's like, okay, I'm

1806
01:47:20.560 --> 01:47:23.199
<v Speaker 4>here now, you need to get back in your car

1807
01:47:23.800 --> 01:47:26.880
<v Speaker 4>and leave. And I have a feeling someone else probably

1808
01:47:27.000 --> 01:47:30.039
<v Speaker 4>called the police, and the police showed up to that

1809
01:47:30.279 --> 01:47:33.199
<v Speaker 4>car and it had to do its investigation and just

1810
01:47:33.319 --> 01:47:36.159
<v Speaker 4>didn't want anybody else there. But I do remember Tom

1811
01:47:36.239 --> 01:47:39.000
<v Speaker 4>talking about it on air for about three hours. So

1812
01:47:39.199 --> 01:47:43.239
<v Speaker 4>it was like that, Scott, are you a cop? I know, sir,

1813
01:47:44.319 --> 01:47:48.359
<v Speaker 4>all right, Well you had basically some point to make

1814
01:47:48.439 --> 01:47:48.760
<v Speaker 4>over that.

1815
01:47:50.039 --> 01:47:53.960
<v Speaker 15>Yeah, So Mark, I mean, there's there's a lot of

1816
01:47:54.000 --> 01:47:57.680
<v Speaker 15>possible situations that could have explained what was going on.

1817
01:47:58.119 --> 01:48:01.279
<v Speaker 15>Certainly one of the it's certainly that the cop was

1818
01:48:01.319 --> 01:48:04.279
<v Speaker 15>a jerk. I'm not saying that, but you know, as

1819
01:48:04.359 --> 01:48:06.359
<v Speaker 15>I told to Tom, I mean, the cop could run

1820
01:48:06.399 --> 01:48:06.720
<v Speaker 15>the plates.

1821
01:48:06.720 --> 01:48:08.079
<v Speaker 18>There could be some problem with the car.

1822
01:48:08.199 --> 01:48:10.600
<v Speaker 9>This could be some problem with the driver, something we

1823
01:48:10.720 --> 01:48:11.079
<v Speaker 9>don't know.

1824
01:48:11.399 --> 01:48:13.560
<v Speaker 5>Or simply didn't know and wanted to get to the

1825
01:48:13.600 --> 01:48:15.079
<v Speaker 5>bottom of it. That's the other thing.

1826
01:48:16.119 --> 01:48:19.399
<v Speaker 15>Well, and where if there were one of those other situations,

1827
01:48:19.720 --> 01:48:21.960
<v Speaker 15>the cop might not have had Todd more inclination to

1828
01:48:22.479 --> 01:48:23.239
<v Speaker 15>inform Tom of.

1829
01:48:23.279 --> 01:48:23.880
<v Speaker 18>What he was doing.

1830
01:48:24.239 --> 01:48:27.000
<v Speaker 15>But I'm not saying and I'm not saying Tom's wrong.

1831
01:48:27.079 --> 01:48:29.439
<v Speaker 15>He might be spot on with this thing. Yeah, I

1832
01:48:29.520 --> 01:48:31.720
<v Speaker 15>think there might be a what Tom went on to

1833
01:48:31.800 --> 01:48:34.479
<v Speaker 15>mention that I think it was the the Inglewood Was

1834
01:48:34.479 --> 01:48:37.560
<v Speaker 15>it Inglewood Inglewood?

1835
01:48:37.800 --> 01:48:37.920
<v Speaker 17>Uh?

1836
01:48:38.239 --> 01:48:40.159
<v Speaker 15>Then he goes on to say, well, you know the

1837
01:48:40.359 --> 01:48:42.640
<v Speaker 15>Inglewood gid. He seems to have a lot of complaints,

1838
01:48:42.680 --> 01:48:45.479
<v Speaker 15>so his conclusion might have might have been the result

1839
01:48:45.520 --> 01:48:47.119
<v Speaker 15>of a little confirmation bias there.

1840
01:48:47.319 --> 01:48:48.319
<v Speaker 5>No, I think so too.

1841
01:48:48.680 --> 01:48:52.119
<v Speaker 4>I actually remember that day, I'm not kidding, and I

1842
01:48:52.279 --> 01:48:56.119
<v Speaker 4>remember thinking, you know, the guy definitely kind of snapped

1843
01:48:56.159 --> 01:48:58.840
<v Speaker 4>at him, and Tom definitely was just trying to help

1844
01:48:58.920 --> 01:49:00.520
<v Speaker 4>these people, There's no doubt about that.

1845
01:49:01.000 --> 01:49:03.159
<v Speaker 5>And I get it he was a little upset. He

1846
01:49:03.279 --> 01:49:04.960
<v Speaker 5>was either going to give him a ride somewhere.

1847
01:49:05.239 --> 01:49:07.720
<v Speaker 4>I'm pretty sure it was a dang tire, and I

1848
01:49:07.800 --> 01:49:09.680
<v Speaker 4>think Tom was going to go buy him a tire

1849
01:49:09.800 --> 01:49:12.479
<v Speaker 4>because they didn't have a spare or something along that,

1850
01:49:12.640 --> 01:49:14.800
<v Speaker 4>and the cop was just like, you know, this is

1851
01:49:14.920 --> 01:49:17.119
<v Speaker 4>not your rodeo, brother, you got to get out of here.

1852
01:49:17.159 --> 01:49:21.560
<v Speaker 15>And I mean, now, well, that is certainly a possible

1853
01:49:22.079 --> 01:49:24.439
<v Speaker 15>explanation for the whole thing, but I think a larger

1854
01:49:24.479 --> 01:49:27.279
<v Speaker 15>point here, Mark, is that Tom did exactly the right

1855
01:49:27.359 --> 01:49:31.439
<v Speaker 15>thing when the cops said, hey, you gotta gotta leave Tom.

1856
01:49:31.760 --> 01:49:32.600
<v Speaker 12>Tom will pay the cop.

1857
01:49:32.800 --> 01:49:35.800
<v Speaker 15>Yeah, And that's that's really the that's really the takeaway

1858
01:49:35.840 --> 01:49:38.079
<v Speaker 15>from this is when a cop tells you to do something,

1859
01:49:38.279 --> 01:49:39.199
<v Speaker 15>your buddy will do it.

1860
01:49:39.319 --> 01:49:39.439
<v Speaker 1>You know.

1861
01:49:39.560 --> 01:49:42.840
<v Speaker 4>I was coming down Santa Fe from Castle Rock to

1862
01:49:43.039 --> 01:49:44.119
<v Speaker 4>Highland's Ranch.

1863
01:49:44.279 --> 01:49:47.439
<v Speaker 5>I think it's Highland's Ranch Boulevard. And this is years ago.

1864
01:49:47.479 --> 01:49:51.079
<v Speaker 4>I had a brand new Mazda RX eight and I

1865
01:49:51.199 --> 01:49:53.279
<v Speaker 4>only had it for like four or five days. It

1866
01:49:53.439 --> 01:49:57.279
<v Speaker 4>was a Friday night and it was like past rush

1867
01:49:57.399 --> 01:49:59.840
<v Speaker 4>hour and I was heading towards Highland's Ranch. I lived

1868
01:49:59.840 --> 01:50:02.800
<v Speaker 4>in Castle Rock, and I got that car up to

1869
01:50:02.960 --> 01:50:07.319
<v Speaker 4>like over one hundred and I passed this SUV and

1870
01:50:07.680 --> 01:50:08.640
<v Speaker 4>I passed.

1871
01:50:08.359 --> 01:50:09.399
<v Speaker 5>It, just blow by it.

1872
01:50:09.960 --> 01:50:12.920
<v Speaker 4>And as I'm blowing by it, about two three seconds

1873
01:50:13.039 --> 01:50:15.199
<v Speaker 4>later damn lights are on.

1874
01:50:15.399 --> 01:50:15.520
<v Speaker 5>Man.

1875
01:50:15.600 --> 01:50:18.279
<v Speaker 4>I blew by an undercover cop car and an suv

1876
01:50:18.520 --> 01:50:22.199
<v Speaker 4>like one of those Ford whatever they are. So I'm like, oh,

1877
01:50:22.279 --> 01:50:24.439
<v Speaker 4>my goodness. So by the time I slowed down and

1878
01:50:24.520 --> 01:50:27.640
<v Speaker 4>pull over, what I didn't realize. I went from Douglas

1879
01:50:27.800 --> 01:50:31.760
<v Speaker 4>County into whatever that next county is over Adams or

1880
01:50:31.800 --> 01:50:34.880
<v Speaker 4>whatever it is. Is it a rappa hole? So those

1881
01:50:34.920 --> 01:50:37.479
<v Speaker 4>two were Douglas. They came out. I still had tempt

1882
01:50:37.520 --> 01:50:42.159
<v Speaker 4>tags on the car bomb. They had guns drawn. Their assumption,

1883
01:50:42.359 --> 01:50:45.199
<v Speaker 4>I think, was well I was a nut and maybe

1884
01:50:45.239 --> 01:50:48.680
<v Speaker 4>it was the stolen car, and they literally had guns

1885
01:50:48.760 --> 01:50:50.920
<v Speaker 4>drawn on me. I had both hands out the side

1886
01:50:51.720 --> 01:50:54.560
<v Speaker 4>and once they figured out it wasn't stolen, and I

1887
01:50:54.640 --> 01:50:55.680
<v Speaker 4>told him I just bought it.

1888
01:50:55.800 --> 01:50:57.439
<v Speaker 5>I was being really stupid.

1889
01:50:57.520 --> 01:51:00.239
<v Speaker 4>They said, well, good because we've got someone from the

1890
01:51:00.319 --> 01:51:03.000
<v Speaker 4>other county coming down because we can't give you a

1891
01:51:03.039 --> 01:51:07.359
<v Speaker 4>ticket here. They waited a half hour, no one ever showed,

1892
01:51:07.439 --> 01:51:09.520
<v Speaker 4>and they came up and said, it's your lucky day.

1893
01:51:09.760 --> 01:51:11.840
<v Speaker 4>We're not waiting anymore. We want to get home to

1894
01:51:11.880 --> 01:51:13.159
<v Speaker 4>our families for the weekend.

1895
01:51:13.479 --> 01:51:15.680
<v Speaker 5>And I and they let me go, but uh, that

1896
01:51:15.880 --> 01:51:17.800
<v Speaker 5>is your lucky day. That was my lucky day.

1897
01:51:17.880 --> 01:51:20.680
<v Speaker 4>Thanks shot, I appreciate your call. Three oh three seven

1898
01:51:20.760 --> 01:51:25.119
<v Speaker 4>one three eight two five five. So plumbline specials. First

1899
01:51:25.159 --> 01:51:27.520
<v Speaker 4>of all, it's not really a special when you do

1900
01:51:27.640 --> 01:51:30.159
<v Speaker 4>it all the time. But the ninety three and free

1901
01:51:30.279 --> 01:51:33.399
<v Speaker 4>is unbelievable. Ninety three are free. Yeah, that's an ongoing

1902
01:51:33.439 --> 01:51:36.960
<v Speaker 4>special we have. That's a ninety three or free drain clearing.

1903
01:51:37.079 --> 01:51:39.880
<v Speaker 4>If you have a drain in your house, especially a

1904
01:51:40.000 --> 01:51:42.800
<v Speaker 4>mainline that is not you know, that is backed up,

1905
01:51:42.920 --> 01:51:45.800
<v Speaker 4>it's ninety three dollars. If we cannot clear it, there's

1906
01:51:45.840 --> 01:51:48.920
<v Speaker 4>no charge. It's unbelievable, you guys. I've told this story

1907
01:51:48.920 --> 01:51:51.000
<v Speaker 4>on hundred times. You guys came out to my house.

1908
01:51:51.239 --> 01:51:54.600
<v Speaker 4>I wasn't sure what to expect. Our sink finally just

1909
01:51:54.880 --> 01:51:57.920
<v Speaker 4>backed up, just backed up over the years. I don't

1910
01:51:57.920 --> 01:52:00.600
<v Speaker 4>remember putting anything down there. Very calm and just builds

1911
01:52:00.680 --> 01:52:03.880
<v Speaker 4>up over time, just overtime. And that's exactly what that

1912
01:52:04.000 --> 01:52:06.319
<v Speaker 4>guy showed me. But he went down it was like

1913
01:52:06.399 --> 01:52:10.239
<v Speaker 4>brand new, and you guys laughed. Ninety three bucks. Total

1914
01:52:10.319 --> 01:52:13.079
<v Speaker 4>price was ninety three bucks. That includes the trip charge

1915
01:52:13.119 --> 01:52:13.840
<v Speaker 4>and everything else.

1916
01:52:14.000 --> 01:52:15.920
<v Speaker 5>So, I mean, how can you not go wrong? How

1917
01:52:15.920 --> 01:52:16.920
<v Speaker 5>about like tubs?

1918
01:52:17.239 --> 01:52:20.319
<v Speaker 4>I mean generally, I would think at some point, all

1919
01:52:20.399 --> 01:52:22.920
<v Speaker 4>the hair that goes down a shower drain or a

1920
01:52:23.039 --> 01:52:25.840
<v Speaker 4>tub drain does the same thing the grease and the

1921
01:52:25.920 --> 01:52:29.520
<v Speaker 4>food does. It's really bad, but it takes over time.

1922
01:52:29.760 --> 01:52:33.640
<v Speaker 4>Is there anything people should put in it in between

1923
01:52:33.920 --> 01:52:36.039
<v Speaker 4>times so it doesn't happen, Bob.

1924
01:52:36.079 --> 01:52:39.479
<v Speaker 5>You know there are there's a couple of products. There's

1925
01:52:39.479 --> 01:52:44.039
<v Speaker 5>one called bioclean, there's one called bio one. They're both

1926
01:52:44.079 --> 01:52:46.920
<v Speaker 5>great products or organic, they're not harmful to the environment.

1927
01:52:47.000 --> 01:52:49.479
<v Speaker 5>Don't use dreno and those things. Now those are like

1928
01:52:49.800 --> 01:52:53.479
<v Speaker 5>worst scenario. They're not good, and so use an organic

1929
01:52:53.600 --> 01:52:57.680
<v Speaker 5>product that but and then you know they make these

1930
01:52:59.000 --> 01:53:02.119
<v Speaker 5>they're almost like zipped that have teeth on them. And

1931
01:53:02.199 --> 01:53:03.920
<v Speaker 5>I've seen him. You put them down, Yeah, I mean

1932
01:53:03.920 --> 01:53:05.560
<v Speaker 5>you can buy him for like friends sit on the

1933
01:53:05.640 --> 01:53:09.560
<v Speaker 5>pipes and dissolve. Oh no, not those. This is actually

1934
01:53:09.600 --> 01:53:12.239
<v Speaker 5>a piece of plastic that it's just it's good for

1935
01:53:12.359 --> 01:53:15.279
<v Speaker 5>pulling hair out of those drains, because shower grains, tub

1936
01:53:15.359 --> 01:53:17.680
<v Speaker 5>drains get a lot of hair in them. And that'll

1937
01:53:18.279 --> 01:53:21.079
<v Speaker 5>that'll help you. That ninety three or free is crazy.

1938
01:53:21.199 --> 01:53:23.720
<v Speaker 4>So basically you have a slow drain, call these guys,

1939
01:53:24.039 --> 01:53:28.720
<v Speaker 4>you know, worst scenario for ninety three bucks literally total,

1940
01:53:29.359 --> 01:53:31.840
<v Speaker 4>they clean your drain. I mean that's like that's actually

1941
01:53:31.920 --> 01:53:35.439
<v Speaker 4>best scenario. Worst scenario, they don't charge you one nickel

1942
01:53:35.479 --> 01:53:37.319
<v Speaker 4>and tell you what's going on with it. I mean

1943
01:53:37.399 --> 01:53:40.279
<v Speaker 4>maybe a tree grew through, you know, your main sewer

1944
01:53:40.399 --> 01:53:42.600
<v Speaker 4>line or something, but you guys will tell them what

1945
01:53:42.720 --> 01:53:43.479
<v Speaker 4>the heck's going on.

1946
01:53:43.720 --> 01:53:45.560
<v Speaker 5>Yeah, if we can't clear it, then that means there's

1947
01:53:45.680 --> 01:53:49.520
<v Speaker 5>an issue, and a properly functioning drain line should not

1948
01:53:49.640 --> 01:53:51.800
<v Speaker 5>back up, So there's a there's a problem, and if

1949
01:53:51.840 --> 01:53:54.960
<v Speaker 5>we can't clear it, then we'll get a camera in there.

1950
01:53:55.319 --> 01:53:57.319
<v Speaker 5>It could be tree roots, it could be a break

1951
01:53:57.359 --> 01:53:59.000
<v Speaker 5>in the line, There could be a number of different things.

1952
01:53:59.119 --> 01:54:01.640
<v Speaker 5>Come up with another good special outside of the drain

1953
01:54:01.760 --> 01:54:04.920
<v Speaker 5>stuff over this break, Okay, something that'll blow people away,

1954
01:54:05.520 --> 01:54:08.319
<v Speaker 5>something that'll just like just blow them away.

1955
01:54:08.359 --> 01:54:15.680
<v Speaker 1>Hold on, go with a sure thing Denver's Best roofer

1956
01:54:15.840 --> 01:54:17.159
<v Speaker 1>Excel Roofing dot com.

1957
01:54:17.359 --> 01:54:19.920
<v Speaker 10>You don't pay a cent until you're contenth.

1958
01:54:22.760 --> 01:54:25.880
<v Speaker 1>Time for an insurance check up free no obligation comparison

1959
01:54:26.079 --> 01:54:29.600
<v Speaker 1>call Compass insurance paying too much your coverage at dozens

1960
01:54:29.640 --> 01:54:32.359
<v Speaker 1>of insurance companies find out now three oh three seven

1961
01:54:32.479 --> 01:54:35.279
<v Speaker 1>seven to one help. You'll think you're his only customer

1962
01:54:35.319 --> 01:54:37.520
<v Speaker 1>when you choose Frank durand the real estate man dot

1963
01:54:37.600 --> 01:54:40.920
<v Speaker 1>Com to list your home with Remax Alliance three oh

1964
01:54:40.960 --> 01:54:42.880
<v Speaker 1>three nine two zero sixteen twenty two.

1965
01:54:46.720 --> 01:54:49.439
<v Speaker 10>All right, three oh three seven one three eight.

1966
01:54:49.319 --> 01:54:51.880
<v Speaker 4>Two five five three oh three Martino, any questions you

1967
01:54:51.920 --> 01:54:54.560
<v Speaker 4>have you've been ripped off taking advantage of anything you

1968
01:54:54.720 --> 01:54:56.800
<v Speaker 4>got cooking, We'd love to hear from you. Bob Logan

1969
01:54:56.920 --> 01:54:58.760
<v Speaker 4>sitting next to me, Hey, Bob, I want to ask

1970
01:54:58.800 --> 01:55:02.000
<v Speaker 4>you a few things. One, plumb Lines got how many employees?

1971
01:55:02.039 --> 01:55:03.520
<v Speaker 4>I mean, I see your vans everywhere?

1972
01:55:04.199 --> 01:55:04.399
<v Speaker 17>Yeah?

1973
01:55:04.560 --> 01:55:07.840
<v Speaker 5>Currently just run two hundred and fifty. And how many

1974
01:55:07.960 --> 01:55:10.600
<v Speaker 5>when you started with plumb Lines So this would be

1975
01:55:11.039 --> 01:55:13.760
<v Speaker 5>before you owned it, right in two thousand and nine.

1976
01:55:13.800 --> 01:55:17.000
<v Speaker 5>When I started, we had thirty five employees. Thirty five

1977
01:55:17.239 --> 01:55:20.520
<v Speaker 5>to two hundred and fifty. Yes, and then vans. How

1978
01:55:20.600 --> 01:55:23.520
<v Speaker 5>man like service vans. We have about one hundred and

1979
01:55:23.560 --> 01:55:24.600
<v Speaker 5>sixty vans on the road.

1980
01:55:24.960 --> 01:55:25.199
<v Speaker 3>Wow.

1981
01:55:25.319 --> 01:55:28.319
<v Speaker 4>What was the biggest Looking back now that it's time

1982
01:55:28.439 --> 01:55:31.479
<v Speaker 4>behind you, what is the hardest part about going from

1983
01:55:31.640 --> 01:55:34.359
<v Speaker 4>thirty five? Not like you do it overnight. You don't

1984
01:55:34.399 --> 01:55:36.920
<v Speaker 4>go out and hire two hundred and fifteen people overnight.

1985
01:55:37.319 --> 01:55:41.159
<v Speaker 4>But what was the hardest part growing plumb line to

1986
01:55:41.319 --> 01:55:44.680
<v Speaker 4>that size? Is it finding the right people? Well, it's

1987
01:55:44.680 --> 01:55:47.479
<v Speaker 4>always going to be people. But what was the hardest

1988
01:55:47.520 --> 01:55:51.479
<v Speaker 4>part for you as as the owner once you became ownership?

1989
01:55:53.239 --> 01:55:56.079
<v Speaker 5>Sure, you know, once you hit fifty employees, then you

1990
01:55:56.720 --> 01:56:01.319
<v Speaker 5>everything changes, healthcare, everything, f MLA, right, mandatory stuff. So

1991
01:56:02.119 --> 01:56:04.119
<v Speaker 5>that was a learning experience.

1992
01:56:04.680 --> 01:56:09.319
<v Speaker 4>Well, now, honestly, in Colorado, isn't there something where if

1993
01:56:10.279 --> 01:56:15.279
<v Speaker 4>isn't there paternity leave now which is mandatory over fifty employees.

1994
01:56:15.479 --> 01:56:21.199
<v Speaker 5>It's mandatory, it doesn't so yes, it's up to twelve weeks.

1995
01:56:21.880 --> 01:56:24.399
<v Speaker 5>But yeah, it's even for guys too though, right, that

1996
01:56:24.560 --> 01:56:28.000
<v Speaker 5>is correct. It's not paid to leave though, Oh it's not.

1997
01:56:28.199 --> 01:56:30.840
<v Speaker 5>It's just your job's guaranteed. Your job's guaranteed.

1998
01:56:31.199 --> 01:56:35.720
<v Speaker 4>Okay, But they can the employee can actually chip in

1999
01:56:35.800 --> 01:56:38.039
<v Speaker 4>and buy some form of insurance for that as well.

2000
01:56:38.159 --> 01:56:41.039
<v Speaker 4>I think there's something in Colorado now where they can

2001
01:56:41.079 --> 01:56:41.640
<v Speaker 4>make some money.

2002
01:56:42.319 --> 01:56:44.840
<v Speaker 5>I believe that's the case. Yes, that is very hard.

2003
01:56:44.960 --> 01:56:47.880
<v Speaker 4>I never had over fifty employees with the five good years,

2004
01:56:48.000 --> 01:56:50.760
<v Speaker 4>I just always I had like forty eight forty nine.

2005
01:56:51.159 --> 01:56:54.079
<v Speaker 4>But health insurance was a big one because back then

2006
01:56:54.159 --> 01:56:56.840
<v Speaker 4>with Obamacare, when you went over fifty after that was

2007
01:56:56.880 --> 01:57:01.479
<v Speaker 4>first enacted, that's a whole change, man, a whole change.

2008
01:57:01.880 --> 01:57:05.640
<v Speaker 4>HU mandatory had to cover everybody. And of course everything

2009
01:57:05.720 --> 01:57:08.920
<v Speaker 4>that Obamacare had well in Affordable Care Act, and we've

2010
01:57:09.119 --> 01:57:10.079
<v Speaker 4>even prior to that, we.

2011
01:57:10.159 --> 01:57:13.359
<v Speaker 5>Had exceptional health insurance. I mean, that was one thing

2012
01:57:13.439 --> 01:57:17.760
<v Speaker 5>that the old owner and I agreed with. He said,

2013
01:57:17.800 --> 01:57:20.279
<v Speaker 5>I want everybody to make a good living. I wanted

2014
01:57:20.319 --> 01:57:22.600
<v Speaker 5>to have healthcare, and I want to have a savings plan.

2015
01:57:22.680 --> 01:57:24.119
<v Speaker 5>So we have a four to one kid as well.

2016
01:57:24.279 --> 01:57:26.600
<v Speaker 5>So those are things that we've carried on.

2017
01:57:26.920 --> 01:57:29.560
<v Speaker 4>You know, we both know a company and I've told

2018
01:57:29.600 --> 01:57:33.399
<v Speaker 4>you this story offline. It's another h VAC company and

2019
01:57:33.720 --> 01:57:35.880
<v Speaker 4>they're on the referral list. They're a great company, but

2020
01:57:36.000 --> 01:57:39.079
<v Speaker 4>there was a period of time pre COVID I'd get

2021
01:57:39.079 --> 01:57:41.840
<v Speaker 4>a lot of complaints from them, and it was basically

2022
01:57:41.880 --> 01:57:45.680
<v Speaker 4>about pricing in your industry. Pricing seems the biggest to

2023
01:57:45.800 --> 01:57:48.359
<v Speaker 4>be the biggest complaint out of the good companies, and

2024
01:57:48.520 --> 01:57:51.159
<v Speaker 4>especially the larger ones that do a lot of advertising

2025
01:57:51.439 --> 01:57:53.079
<v Speaker 4>and have a lot of vans on the road and

2026
01:57:53.199 --> 01:57:56.399
<v Speaker 4>have a lot of payroll et cetera. But he finally

2027
01:57:56.520 --> 01:58:01.000
<v Speaker 4>decided because this was his biggest call. Or a daughter

2028
01:58:01.800 --> 01:58:04.920
<v Speaker 4>whose parent who does not live with them ends up

2029
01:58:05.039 --> 01:58:07.880
<v Speaker 4>either getting a service call or ends up buying a

2030
01:58:07.960 --> 01:58:09.439
<v Speaker 4>furnace or a water heater or.

2031
01:58:09.479 --> 01:58:12.720
<v Speaker 5>Something, and then they google and they can see you.

2032
01:58:12.800 --> 01:58:15.920
<v Speaker 4>Can buy a furnace at home depot for a couple grand,

2033
01:58:16.239 --> 01:58:19.520
<v Speaker 4>and now they're really upset. And that was the number

2034
01:58:19.560 --> 01:58:21.479
<v Speaker 4>one call I got off this company. I'm not going

2035
01:58:21.560 --> 01:58:24.119
<v Speaker 4>to say who it was, number one call. And they

2036
01:58:24.199 --> 01:58:26.359
<v Speaker 4>would say, no, you never told them the price, They

2037
01:58:26.399 --> 01:58:28.840
<v Speaker 4>never did anything. And this guy would say, Mark, I

2038
01:58:29.000 --> 01:58:32.000
<v Speaker 4>promise you every one of our guys is trained. They

2039
01:58:32.119 --> 01:58:34.159
<v Speaker 4>know every single penny they're doing.

2040
01:58:34.359 --> 01:58:35.119
<v Speaker 5>So you know what he did.

2041
01:58:35.800 --> 01:58:38.439
<v Speaker 4>He switched over to where every single one of them

2042
01:58:38.479 --> 01:58:41.359
<v Speaker 4>and Tom was kind of talking about this today, had

2043
01:58:41.399 --> 01:58:43.439
<v Speaker 4>a little body cam on him.

2044
01:58:43.680 --> 01:58:45.800
<v Speaker 5>Every single sale they did had one.

2045
01:58:46.279 --> 01:58:49.720
<v Speaker 4>And I after they did that until this day, till

2046
01:58:49.840 --> 01:58:53.079
<v Speaker 4>this day, they still do that, and they've grown substantially.

2047
01:58:53.720 --> 01:58:56.520
<v Speaker 4>I have not had one complaint like that, and back

2048
01:58:56.600 --> 01:58:58.319
<v Speaker 4>then I bet I had, I bet I had ten

2049
01:58:58.399 --> 01:58:59.279
<v Speaker 4>in one year on them.

2050
01:59:00.239 --> 01:59:02.760
<v Speaker 5>What are your thoughts on your guys don't wear bodies,

2051
01:59:02.800 --> 01:59:05.439
<v Speaker 5>We don't we don't wear body cams and and it's

2052
01:59:05.479 --> 01:59:09.640
<v Speaker 5>a you know, we've explored the idea, but uh, personally,

2053
01:59:09.960 --> 01:59:12.319
<v Speaker 5>if I were having a contractor in my home, I

2054
01:59:12.319 --> 01:59:15.039
<v Speaker 5>wouldn't want them recording my weird the inside of my

2055
01:59:15.119 --> 01:59:15.760
<v Speaker 5>house like that.

2056
01:59:15.920 --> 01:59:18.600
<v Speaker 4>You might be thinking, hey, they're you know, they're trying

2057
01:59:18.640 --> 01:59:21.399
<v Speaker 4>to figure out where the jewelry is, the you never

2058
01:59:21.520 --> 01:59:22.800
<v Speaker 4>know the joining.

2059
01:59:22.640 --> 01:59:25.600
<v Speaker 5>Out, you know. I think there is a good purpose

2060
01:59:25.640 --> 01:59:28.479
<v Speaker 5>behind them. Obviously they protect the homeowner and and the

2061
01:59:28.800 --> 01:59:32.720
<v Speaker 5>and the technician and everything's recorded right, But to me

2062
01:59:33.800 --> 01:59:36.439
<v Speaker 5>it's a little bit of an invasion when you go

2063
01:59:36.479 --> 01:59:37.199
<v Speaker 5>into somebody's home.

2064
01:59:37.319 --> 01:59:40.800
<v Speaker 4>What's the biggest screw up? One of your employees who's done? Like, uh,

2065
01:59:41.319 --> 01:59:43.319
<v Speaker 4>you know you guys, I'm sure used to work on

2066
01:59:43.680 --> 01:59:45.680
<v Speaker 4>those coolers on the roof. Do you ever have one

2067
01:59:45.720 --> 01:59:48.600
<v Speaker 4>of those break and flooded house? I mean, give me

2068
01:59:48.640 --> 01:59:51.319
<v Speaker 4>an idea of like, what's cat? What is that phone

2069
01:59:51.359 --> 01:59:53.239
<v Speaker 4>call that you never wanted to get?

2070
01:59:53.680 --> 01:59:59.600
<v Speaker 5>And there it was? Oh boy, no, just one. Well,

2071
02:00:00.359 --> 02:00:04.560
<v Speaker 5>so I guess the biggest one is we were doing

2072
02:00:04.880 --> 02:00:08.239
<v Speaker 5>a repair and uh, and the plumber had cut out

2073
02:00:08.279 --> 02:00:11.159
<v Speaker 5>a section of drywall. And if you if you exceed

2074
02:00:11.199 --> 02:00:13.319
<v Speaker 5>a certain number of square feet. You have to get

2075
02:00:13.359 --> 02:00:15.199
<v Speaker 5>it tested for asbestos.

2076
02:00:15.279 --> 02:00:15.640
<v Speaker 9>And he was.

2077
02:00:15.880 --> 02:00:20.560
<v Speaker 5>He was a licensed plumber, had his master's license. But

2078
02:00:21.399 --> 02:00:24.000
<v Speaker 5>he didn't. He didn't he was new enough, he didn't

2079
02:00:24.199 --> 02:00:28.079
<v Speaker 5>he didn't know that or or I mean, it should

2080
02:00:28.920 --> 02:00:31.159
<v Speaker 5>should have been well known. I think it was probably

2081
02:00:31.159 --> 02:00:35.000
<v Speaker 5>building in the seventies. Okay, maybe sixties, but but anyway,

2082
02:00:36.000 --> 02:00:37.960
<v Speaker 5>oh my gosh. So we had to do a complete

2083
02:00:38.039 --> 02:00:42.399
<v Speaker 5>cleaning process through through that and like a restoration company,

2084
02:00:42.680 --> 02:00:45.600
<v Speaker 5>long and drawn out, put put them up in a hotel,

2085
02:00:46.319 --> 02:00:48.720
<v Speaker 5>and it's just you know, it was an honest mistake

2086
02:00:48.800 --> 02:00:52.960
<v Speaker 5>by this plumber, but I I never want to experience

2087
02:00:53.039 --> 02:00:53.359
<v Speaker 5>that again.

2088
02:00:53.439 --> 02:00:55.239
<v Speaker 4>But that's where you go back, and that's where you

2089
02:00:55.359 --> 02:00:57.920
<v Speaker 4>retrain everybody. I mean you, I mean, that's something that

2090
02:00:58.000 --> 02:01:00.079
<v Speaker 4>typically is not going to happen more than one.

2091
02:01:00.199 --> 02:01:04.479
<v Speaker 5>And unfortunately, that's where you know, hopefully, hopefully you can

2092
02:01:04.520 --> 02:01:06.680
<v Speaker 5>stay ahead of all these things before they happen. But

2093
02:01:08.079 --> 02:01:12.239
<v Speaker 5>all companies will say they they've pull your skirt up

2094
02:01:12.279 --> 02:01:12.560
<v Speaker 5>for me.

2095
02:01:13.079 --> 02:01:17.520
<v Speaker 4>These people, well please don't these people on the outside

2096
02:01:17.560 --> 02:01:22.239
<v Speaker 4>of Costco. When I leave Costco, there's the Costco water guy,

2097
02:01:22.720 --> 02:01:27.000
<v Speaker 4>There's the Costco roof guy, there's the Costco appliance guy.

2098
02:01:27.479 --> 02:01:31.880
<v Speaker 4>There's the Costco hvac guy. My understanding is companies like

2099
02:01:32.000 --> 02:01:35.560
<v Speaker 4>yours bid for this stuff. What who are these people

2100
02:01:35.640 --> 02:01:38.039
<v Speaker 4>at Costco? And do they change all the time or

2101
02:01:38.039 --> 02:01:40.800
<v Speaker 4>are they generally the same company? Have you guys ever

2102
02:01:40.920 --> 02:01:43.399
<v Speaker 4>teamed up with Costco plumb line we have.

2103
02:01:43.600 --> 02:01:46.920
<v Speaker 5>We actually sell water treatment systems through you right now

2104
02:01:47.319 --> 02:01:50.119
<v Speaker 5>and uh and we work with home depot on hvac

2105
02:01:50.319 --> 02:01:53.840
<v Speaker 5>and water treatment and electrical and plumbing. Are those considered

2106
02:01:53.960 --> 02:01:58.359
<v Speaker 5>like a wholesale account? No, so you don't. You don't

2107
02:01:58.399 --> 02:02:00.800
<v Speaker 5>bid for him, you actually go You have to apply

2108
02:02:01.000 --> 02:02:05.079
<v Speaker 5>for them and it's a very stringent process through background

2109
02:02:05.159 --> 02:02:09.319
<v Speaker 5>checks on myself personally as a company, you know, financial

2110
02:02:09.359 --> 02:02:11.520
<v Speaker 5>stability because they don't want to work with a contractor

2111
02:02:11.560 --> 02:02:14.279
<v Speaker 5>that's going to because ultimately Costco is going to do

2112
02:02:14.359 --> 02:02:17.800
<v Speaker 5>what's right exactly. They're gonna they're gonna stand behind everything

2113
02:02:17.880 --> 02:02:21.279
<v Speaker 5>that we do as a contractor and then they're gonna

2114
02:02:21.279 --> 02:02:21.880
<v Speaker 5>come back to us.

2115
02:02:22.079 --> 02:02:24.640
<v Speaker 4>And so right now, if I went through a Costco

2116
02:02:24.960 --> 02:02:28.520
<v Speaker 4>at least around here and bought a water system, what

2117
02:02:28.920 --> 02:02:31.560
<v Speaker 4>would that be like to Halo or whatever? Uh No,

2118
02:02:31.800 --> 02:02:34.520
<v Speaker 4>that's Eco water, Eco water. So if I bought one

2119
02:02:34.560 --> 02:02:37.319
<v Speaker 4>of those that's through you guys. Correct, How is that

2120
02:02:37.479 --> 02:02:40.319
<v Speaker 4>for Lee Generations? When you leave Costco? I mean, my god,

2121
02:02:40.359 --> 02:02:43.479
<v Speaker 4>if you look at it, there's it's crazy. I don't

2122
02:02:43.479 --> 02:02:46.640
<v Speaker 4>care when you go to Costco around Christmas you're insane.

2123
02:02:47.039 --> 02:02:49.319
<v Speaker 4>But I mean anytime you go to Costco at least

2124
02:02:49.359 --> 02:02:52.039
<v Speaker 4>by Park Meadows, it's got to be great. It's got

2125
02:02:52.159 --> 02:02:55.399
<v Speaker 4>to be so many people get to meet you right there.

2126
02:02:55.720 --> 02:02:58.520
<v Speaker 5>It is great. It's good for it's good for our business,

2127
02:02:58.600 --> 02:03:00.359
<v Speaker 5>it's good for their business. It's a great it's a

2128
02:03:00.399 --> 02:03:04.199
<v Speaker 5>great partnership. And and Costco Home Deepot. These are well known,

2129
02:03:04.920 --> 02:03:08.560
<v Speaker 5>you know, international brands, and people trust them and they

2130
02:03:08.640 --> 02:03:11.720
<v Speaker 5>know that they're going to stand behind you know. Hopefully

2131
02:03:11.760 --> 02:03:13.960
<v Speaker 5>they feel the same about Plumbline. That Plumbline is a

2132
02:03:14.039 --> 02:03:16.359
<v Speaker 5>legitimate company that's going to do good work and stand

2133
02:03:16.399 --> 02:03:19.399
<v Speaker 5>behind their products and services. But knowing that you have

2134
02:03:20.000 --> 02:03:22.239
<v Speaker 5>Costco or home Depot to back it up as well

2135
02:03:23.079 --> 02:03:23.960
<v Speaker 5>is fantastic.

2136
02:03:24.039 --> 02:03:26.359
<v Speaker 4>How much of a haircut does a company that's doing

2137
02:03:26.439 --> 02:03:29.000
<v Speaker 4>that with Costco take? I mean, in other words, you

2138
02:03:29.119 --> 02:03:30.399
<v Speaker 4>must have to pay them something.

2139
02:03:30.640 --> 02:03:32.199
<v Speaker 5>They get a little bit of a fee. Yeah, they

2140
02:03:32.279 --> 02:03:32.479
<v Speaker 5>have to.

2141
02:03:32.680 --> 02:03:34.239
<v Speaker 4>That's why would they do it, so you do take

2142
02:03:34.239 --> 02:03:36.000
<v Speaker 4>a little bit of a haircut, but you're hoping for

2143
02:03:36.079 --> 02:03:37.239
<v Speaker 4>the volume on that side.

2144
02:03:37.880 --> 02:03:40.920
<v Speaker 5>Correct. Have you tried it with the HVAC side, not

2145
02:03:41.159 --> 02:03:44.880
<v Speaker 5>just the water treatments. We're in talks about that all

2146
02:03:44.920 --> 02:03:47.600
<v Speaker 5>the time. Yeah, okay, so it's a constant. Yes, So

2147
02:03:47.680 --> 02:03:50.159
<v Speaker 5>that's good. That's a good How about Home Depot Partnership

2148
02:03:50.199 --> 02:03:55.000
<v Speaker 5>another good one. It's fantastic. Yeah, great company, great people

2149
02:03:55.840 --> 02:03:56.319
<v Speaker 5>to people.

2150
02:03:56.680 --> 02:03:59.680
<v Speaker 4>Are people surprised, like they go to home Depot they

2151
02:03:59.760 --> 02:04:02.399
<v Speaker 4>buy what a furnace, ac, a whole system whatever.

2152
02:04:02.800 --> 02:04:05.199
<v Speaker 5>Well, typically that's not why why you go to a

2153
02:04:05.279 --> 02:04:07.840
<v Speaker 5>home depot, right, You're want to buy a screwdriver or

2154
02:04:08.520 --> 02:04:11.319
<v Speaker 5>uh something for your garden or landscaping or something like that.

2155
02:04:11.720 --> 02:04:13.680
<v Speaker 5>So most people don't even know that these things are

2156
02:04:13.720 --> 02:04:17.800
<v Speaker 5>available through home Depot and uh and so we have

2157
02:04:17.880 --> 02:04:21.000
<v Speaker 5>people in the store that will introduce you like Costco, right,

2158
02:04:21.079 --> 02:04:25.000
<v Speaker 5>and I know they'll treat you, you know, you know,

2159
02:04:25.079 --> 02:04:27.279
<v Speaker 5>if you go in and you can typically see people

2160
02:04:27.319 --> 02:04:29.680
<v Speaker 5>that're looking around, they don't know what I'll to go to,

2161
02:04:29.920 --> 02:04:31.760
<v Speaker 5>so they'll help you just like an associate. They're there

2162
02:04:31.800 --> 02:04:32.319
<v Speaker 5>to assist.

2163
02:04:32.760 --> 02:04:35.840
<v Speaker 4>Are you allowed to Let's go back to Costco. Are

2164
02:04:35.880 --> 02:04:37.920
<v Speaker 4>you allowed to engage with people leaving?

2165
02:04:38.760 --> 02:04:38.920
<v Speaker 6>Uh?

2166
02:04:40.279 --> 02:04:43.000
<v Speaker 5>I'm sure you can say, oh, hi, how are you doing? Yeah, yeah,

2167
02:04:43.199 --> 02:04:47.680
<v Speaker 5>you're don't approach them, Yes, you can have a conversation

2168
02:04:47.840 --> 02:04:50.319
<v Speaker 5>high how's your day? Not like the cell phone people

2169
02:04:50.399 --> 02:04:51.680
<v Speaker 5>at Sam's Club? Correct?

2170
02:04:51.920 --> 02:04:55.279
<v Speaker 4>Yeah, you know it does AT and T phone and

2171
02:04:55.359 --> 02:04:58.000
<v Speaker 4>they trying to sell you an AT and T phone. Right,

2172
02:04:58.560 --> 02:05:01.399
<v Speaker 4>that's kind of cool, man. Do you like that form

2173
02:05:01.439 --> 02:05:04.279
<v Speaker 4>of business better? I mean, I don't remember you guys

2174
02:05:04.399 --> 02:05:06.159
<v Speaker 4>doing that a long time ago. I mean we met

2175
02:05:06.239 --> 02:05:08.560
<v Speaker 4>over ten years ago. I don't think you we weren't

2176
02:05:08.600 --> 02:05:12.840
<v Speaker 4>doing it back then. But it's a different type of business.

2177
02:05:13.000 --> 02:05:15.920
<v Speaker 5>Does Amazon do anything like that? Uh, not that I'm

2178
02:05:15.960 --> 02:05:16.159
<v Speaker 5>ware of.

2179
02:05:16.359 --> 02:05:19.960
<v Speaker 4>I know they attempted to do something strange like four

2180
02:05:20.079 --> 02:05:23.399
<v Speaker 4>or five years ago with home services, but it disappeared

2181
02:05:23.479 --> 02:05:25.239
<v Speaker 4>before I think it even took off.

2182
02:05:25.199 --> 02:05:28.119
<v Speaker 5>Right, And there's been so many companies that have tried that.

2183
02:05:28.479 --> 02:05:31.880
<v Speaker 5>Do you remember I used to do? Amazon can't accomplish it, probably,

2184
02:05:32.319 --> 02:05:35.159
<v Speaker 5>you know, I'm not going to say never, but yeah, Well,

2185
02:05:35.319 --> 02:05:38.760
<v Speaker 5>with their resources, they'd have to team up with locals

2186
02:05:38.840 --> 02:05:40.880
<v Speaker 5>like you guys were big. Yeah, exactly.

2187
02:05:41.279 --> 02:05:45.199
<v Speaker 4>I remember doing advertising for a company it was called

2188
02:05:45.239 --> 02:05:49.039
<v Speaker 4>price Fixer, and it was years ago, over ten years ago,

2189
02:05:49.399 --> 02:05:51.840
<v Speaker 4>and it was a very interesting concept. You would go

2190
02:05:52.039 --> 02:05:55.359
<v Speaker 4>to I think pricefixer dot com and you would actually

2191
02:05:55.520 --> 02:05:58.640
<v Speaker 4>pick out a furnace. Most people know nothing about a furnace,

2192
02:05:58.920 --> 02:06:01.279
<v Speaker 4>so you would basically start off by going is it

2193
02:06:01.399 --> 02:06:03.880
<v Speaker 4>forest air or what is it? I mean, I don't

2194
02:06:03.880 --> 02:06:06.439
<v Speaker 4>remember the choices so you had to know that. Then

2195
02:06:06.479 --> 02:06:09.319
<v Speaker 4>the second choice was how many square feet? And then

2196
02:06:09.399 --> 02:06:12.880
<v Speaker 4>the third choice was like how many current registers? I mean,

2197
02:06:12.920 --> 02:06:15.600
<v Speaker 4>there was a lot of choices by the time you

2198
02:06:15.600 --> 02:06:19.840
<v Speaker 4>would get to something. And the problem ultimately was consumers

2199
02:06:20.439 --> 02:06:23.960
<v Speaker 4>have no idea what these things are sized for what

2200
02:06:24.119 --> 02:06:24.359
<v Speaker 4>they do.

2201
02:06:24.560 --> 02:06:27.720
<v Speaker 5>They just don't know if they don't know, and I

2202
02:06:27.920 --> 02:06:30.199
<v Speaker 5>was I remember price Fixer, and I actually went on

2203
02:06:30.239 --> 02:06:32.119
<v Speaker 5>their website and tried to do it for my own home,

2204
02:06:32.399 --> 02:06:34.159
<v Speaker 5>and it was difficult for me to get through the

2205
02:06:34.239 --> 02:06:35.560
<v Speaker 5>process even knowing.

2206
02:06:35.560 --> 02:06:39.119
<v Speaker 4>Even being part of the biggest complaint I'd have on

2207
02:06:39.239 --> 02:06:41.840
<v Speaker 4>them is people simply didn't understand. So what would happen

2208
02:06:41.960 --> 02:06:44.800
<v Speaker 4>is the only reason a thing like price Fixer would work.

2209
02:06:45.239 --> 02:06:47.079
<v Speaker 4>And the whole thing came down to you could get

2210
02:06:47.119 --> 02:06:50.479
<v Speaker 4>a furnace cheaper than anywhere else. And if you truly

2211
02:06:50.640 --> 02:06:52.920
<v Speaker 4>did know everything you were doing, and you were a

2212
02:06:53.000 --> 02:06:55.399
<v Speaker 4>DYI person, well the same would go.

2213
02:06:55.560 --> 02:06:55.960
<v Speaker 5>Right now.

2214
02:06:56.319 --> 02:06:57.920
<v Speaker 4>I mean, you can go out and buy a furnace

2215
02:06:57.960 --> 02:07:01.039
<v Speaker 4>wholesale somewhere and if you know to install it, well

2216
02:07:01.079 --> 02:07:02.479
<v Speaker 4>God bless you enjoy, But.

2217
02:07:02.560 --> 02:07:03.880
<v Speaker 5>You'll never get a permit for it.

2218
02:07:04.039 --> 02:07:06.199
<v Speaker 4>Well, no, you'll never That's right, you'll never get a permit.

2219
02:07:06.319 --> 02:07:10.239
<v Speaker 4>But my point is it was in order for a

2220
02:07:10.359 --> 02:07:13.279
<v Speaker 4>model like price Fixer to work or whatever Amazon was

2221
02:07:13.399 --> 02:07:15.960
<v Speaker 4>trying to do, the consumer has to be a lot

2222
02:07:16.079 --> 02:07:18.680
<v Speaker 4>more savvy and has to be more engaged in the

2223
02:07:18.920 --> 02:07:22.560
<v Speaker 4>entire thing, because soon as you throw in salespeople coming out,

2224
02:07:22.920 --> 02:07:26.079
<v Speaker 4>people that are sizing the system, people that will warranty

2225
02:07:26.199 --> 02:07:28.439
<v Speaker 4>the system. As soon as you turn it into a

2226
02:07:28.680 --> 02:07:32.039
<v Speaker 4>normal sales for a service company, you can't sell at

2227
02:07:32.079 --> 02:07:33.439
<v Speaker 4>that price and you'll go broke.

2228
02:07:33.920 --> 02:07:36.399
<v Speaker 5>And I've said it time and time again. You know

2229
02:07:36.840 --> 02:07:40.520
<v Speaker 5>a first and air conditioning system, it's it's not like

2230
02:07:40.600 --> 02:07:42.800
<v Speaker 5>a refrigerator that you buy and you bring it home

2231
02:07:42.840 --> 02:07:44.880
<v Speaker 5>and you plug it in. Yeah, you can buy the

2232
02:07:45.079 --> 02:07:49.520
<v Speaker 5>best equipment money we'll buy. If it's not installed properly,

2233
02:07:50.079 --> 02:07:54.159
<v Speaker 5>it will fail. It'll give you problems. It won't run efficiently.

2234
02:07:54.239 --> 02:07:57.720
<v Speaker 5>It could even be dangerous. So it's not like an

2235
02:07:57.760 --> 02:07:59.279
<v Speaker 5>appliance that you just play. Are you going to have

2236
02:07:59.359 --> 02:08:01.000
<v Speaker 5>a don't give it now? You can have a killer

2237
02:08:01.039 --> 02:08:03.600
<v Speaker 5>special on some force. I'll find out.

2238
02:08:03.600 --> 02:08:05.680
<v Speaker 4>All right, everybody, hold on, We're gonna we got three

2239
02:08:05.760 --> 02:08:08.159
<v Speaker 4>lines open. I've got a guy up with a problem

2240
02:08:08.199 --> 02:08:09.239
<v Speaker 4>with the freight company.

2241
02:08:09.319 --> 02:08:09.720
<v Speaker 1>F two.

2242
02:08:09.840 --> 02:08:10.479
<v Speaker 5>You're up next.

2243
02:08:15.600 --> 02:08:18.880
<v Speaker 1>Go with a sure thing Denver's best roofer Excel Roofing

2244
02:08:18.960 --> 02:08:21.600
<v Speaker 1>dot com. You don't pay a cent until you're content.

2245
02:08:25.000 --> 02:08:28.119
<v Speaker 1>Time for an insurance check up free, no obligation comparison

2246
02:08:28.319 --> 02:08:31.840
<v Speaker 1>call Compass Insurance paying too much your coverage at dozens

2247
02:08:31.880 --> 02:08:34.600
<v Speaker 1>of insurance companies find out now three oh three, seven

2248
02:08:34.600 --> 02:08:36.920
<v Speaker 1>to seven to one help. You'll think you're his only

2249
02:08:37.079 --> 02:08:39.479
<v Speaker 1>customer when you choose Frank durand the real Estate Man

2250
02:08:39.600 --> 02:08:42.960
<v Speaker 1>dot com to list your home with Remax Alliance three

2251
02:08:43.039 --> 02:08:45.279
<v Speaker 1>oh three nine two zero sixteen twenty two.

2252
02:08:49.880 --> 02:08:51.199
<v Speaker 5>Three three seven.

2253
02:08:51.079 --> 02:08:54.560
<v Speaker 4>One three eight two five five three oh three Martino.

2254
02:08:55.239 --> 02:08:58.520
<v Speaker 4>By the way, this hour brought to you by Frank

2255
02:08:58.640 --> 02:09:02.720
<v Speaker 4>durand the Real Estate Man. How I love thee bob logan.

2256
02:09:02.800 --> 02:09:06.520
<v Speaker 4>You know Frank listed my house in Castle Rock and

2257
02:09:06.600 --> 02:09:08.920
<v Speaker 4>he came out and said, Hey, we're going to list

2258
02:09:09.000 --> 02:09:11.199
<v Speaker 4>it for fifty grand lesson what you think you can

2259
02:09:11.279 --> 02:09:14.439
<v Speaker 4>sell it for. And of course I just start arguing

2260
02:09:14.520 --> 02:09:18.600
<v Speaker 4>with them. Sometimes I think I know everything, And sure

2261
02:09:18.720 --> 02:09:22.399
<v Speaker 4>enough I have all the faith in Frank, and I

2262
02:09:22.520 --> 02:09:24.800
<v Speaker 4>let him list it for fifty grand lesson I know

2263
02:09:24.920 --> 02:09:28.000
<v Speaker 4>I can get for it. And sure enough he created

2264
02:09:28.079 --> 02:09:31.199
<v Speaker 4>such a bidding war that was on a Friday, come Monday.

2265
02:09:31.680 --> 02:09:34.600
<v Speaker 4>Not only did we have almost one hundred thousand people

2266
02:09:34.800 --> 02:09:38.840
<v Speaker 4>virtually walk through it with this three D matterhorn walkthrough

2267
02:09:38.960 --> 02:09:42.199
<v Speaker 4>thing from all over the country, we had thirty legit

2268
02:09:42.439 --> 02:09:45.199
<v Speaker 4>offers in the bidding war. By the time it was done,

2269
02:09:45.279 --> 02:09:48.359
<v Speaker 4>he ended up getting me forty grand more than my

2270
02:09:48.600 --> 02:09:50.960
<v Speaker 4>exact same model anywhere else in the neighborhood.

2271
02:09:51.000 --> 02:09:53.880
<v Speaker 5>Wow. Incredible. No, And it just freaks you out though

2272
02:09:53.960 --> 02:09:56.840
<v Speaker 5>that initial You just got to you just got to

2273
02:09:56.880 --> 02:09:59.920
<v Speaker 5>give your your faith to him. Trust the experts, right.

2274
02:10:00.079 --> 02:10:01.760
<v Speaker 4>Us the expert in speaking of that, he's a man

2275
02:10:01.840 --> 02:10:05.239
<v Speaker 4>of faith. He kicks butt, man, he really does. Now

2276
02:10:06.119 --> 02:10:08.159
<v Speaker 4>help me out here five too, What is going on

2277
02:10:08.279 --> 02:10:10.520
<v Speaker 4>with this freight company? What were you shipping?

2278
02:10:13.079 --> 02:10:20.119
<v Speaker 22>I was shipping very unique African handbags by Lee, and

2279
02:10:20.239 --> 02:10:25.520
<v Speaker 22>the colors are very unique done in a proprietary manner

2280
02:10:25.600 --> 02:10:29.880
<v Speaker 22>by the Indie Unice people that nobody else knows how

2281
02:10:29.920 --> 02:10:32.199
<v Speaker 22>to make these colors except for those people.

2282
02:10:32.319 --> 02:10:35.039
<v Speaker 16>And we work together because they are my people.

2283
02:10:35.279 --> 02:10:36.119
<v Speaker 5>Did they lose it?

2284
02:10:36.239 --> 02:10:43.520
<v Speaker 22>So the fred company got the hand boxes of my

2285
02:10:43.720 --> 02:10:48.479
<v Speaker 22>handbags from Africa and it variety in Atlanta. So from

2286
02:10:48.600 --> 02:10:54.319
<v Speaker 22>Atlanta to Colorado, the guy said that he packed all

2287
02:10:54.520 --> 02:10:59.039
<v Speaker 22>ten boxes onto a U haul truck and while he

2288
02:10:59.239 --> 02:11:04.199
<v Speaker 22>was driving from his area to Derta's cargo that the

2289
02:11:04.479 --> 02:11:06.640
<v Speaker 22>view hold back threw open.

2290
02:11:06.920 --> 02:11:10.479
<v Speaker 4>Oh my god, he lost Well didn't you have it insured?

2291
02:11:10.760 --> 02:11:13.479
<v Speaker 4>There must have been some form of insurance besides like

2292
02:11:13.920 --> 02:11:17.479
<v Speaker 4>sixty cents a pound or something absurd? Was there any

2293
02:11:17.560 --> 02:11:19.239
<v Speaker 4>insurance policy you took out?

2294
02:11:22.279 --> 02:11:27.720
<v Speaker 22>So I don't know if he's insured, But we don't

2295
02:11:28.079 --> 02:11:32.399
<v Speaker 22>take insurance on our side. Here, we pay him. We've

2296
02:11:32.439 --> 02:11:34.479
<v Speaker 22>been working together for nine years.

2297
02:11:34.600 --> 02:11:37.079
<v Speaker 4>Oh wow, So truly the good news is it truly

2298
02:11:37.239 --> 02:11:39.279
<v Speaker 4>was an accident. You don't think he was trying to

2299
02:11:39.760 --> 02:11:42.119
<v Speaker 4>pull the wool over your eyes. Let me ask you something.

2300
02:11:42.840 --> 02:11:46.119
<v Speaker 4>Your business insurance so helped me out with this. I

2301
02:11:46.239 --> 02:11:48.760
<v Speaker 4>mean back when I had companies, if someone broke in

2302
02:11:48.880 --> 02:11:52.239
<v Speaker 4>and stole computers, or stole tires, or stole any parts

2303
02:11:52.279 --> 02:11:54.680
<v Speaker 4>that I had. I had a policy that would step.

2304
02:11:54.479 --> 02:11:57.039
<v Speaker 5>In and pay for that. You don't have any kind

2305
02:11:57.079 --> 02:11:58.159
<v Speaker 5>of insurance like that.

2306
02:12:00.800 --> 02:12:03.159
<v Speaker 22>So I have an insurance, but I don't know if

2307
02:12:03.239 --> 02:12:08.119
<v Speaker 22>that insurance applies to the transportation of the product from

2308
02:12:08.239 --> 02:12:09.399
<v Speaker 22>Atlanta to Colorado.

2309
02:12:09.800 --> 02:12:11.119
<v Speaker 5>Did you own the product?

2310
02:12:12.880 --> 02:12:13.039
<v Speaker 8>Yes?

2311
02:12:13.159 --> 02:12:15.199
<v Speaker 5>Yes, yeah, if you owned it, I would call up

2312
02:12:15.239 --> 02:12:15.880
<v Speaker 5>your broker.

2313
02:12:16.039 --> 02:12:19.600
<v Speaker 4>Actually, we could get Brian Burns on hold on a second.

2314
02:12:19.640 --> 02:12:21.920
<v Speaker 4>I got a good idea here. What kind of policy

2315
02:12:22.000 --> 02:12:23.800
<v Speaker 4>do you have? Do you know what it's referred to?

2316
02:12:24.760 --> 02:12:27.399
<v Speaker 4>Because as far as going after the shipper, I assume

2317
02:12:27.479 --> 02:12:30.279
<v Speaker 4>you already tried this. You probably said, hey, that was

2318
02:12:30.760 --> 02:12:33.159
<v Speaker 4>what is the dollar amount? What would you say those

2319
02:12:33.239 --> 02:12:34.039
<v Speaker 4>bags were worth?

2320
02:12:36.159 --> 02:12:37.439
<v Speaker 16>So that is high.

2321
02:12:37.600 --> 02:12:41.520
<v Speaker 22>It's more than two hundred thousand, and oh my god,

2322
02:12:42.640 --> 02:12:44.800
<v Speaker 22>I don't trust it.

2323
02:12:44.960 --> 02:12:45.680
<v Speaker 3>Threat for what you?

2324
02:12:45.960 --> 02:12:47.840
<v Speaker 5>Wait a minute? Do you have a picture? Can you

2325
02:12:47.960 --> 02:12:50.000
<v Speaker 5>send us a picture of some of these bags?

2326
02:12:51.680 --> 02:12:55.039
<v Speaker 22>Absolutely? And I have it documented informationally if you if

2327
02:12:55.079 --> 02:12:57.199
<v Speaker 22>you don't mind, I could tell you this one the

2328
02:12:57.279 --> 02:13:00.359
<v Speaker 22>reason I don't trust him. He wanted me to work

2329
02:13:00.800 --> 02:13:04.079
<v Speaker 22>to collaborate with him. I said no, and then he wanted.

2330
02:13:04.039 --> 02:13:06.000
<v Speaker 5>On what collaborate with him, how.

2331
02:13:08.960 --> 02:13:11.800
<v Speaker 22>Like I would design handbags and he would sell.

2332
02:13:11.640 --> 02:13:15.159
<v Speaker 5>Handy to understood he wanted to be cut in on it.

2333
02:13:15.279 --> 02:13:15.680
<v Speaker 3>I get it.

2334
02:13:16.840 --> 02:13:20.720
<v Speaker 5>So do you think he just stole the bags? Yes,

2335
02:13:21.159 --> 02:13:25.279
<v Speaker 5>you really do. Hold on a second. A couple things.

2336
02:13:25.399 --> 02:13:30.279
<v Speaker 4>One, I want you to figure out what insurance you have, Kelly,

2337
02:13:30.479 --> 02:13:33.640
<v Speaker 4>I want to start tomorrow off with that. In Brian Burns,

2338
02:13:34.359 --> 02:13:38.159
<v Speaker 4>I really, And then I want Fa Tou to please

2339
02:13:38.239 --> 02:13:40.760
<v Speaker 4>send us a picture of some of these items she's

2340
02:13:40.840 --> 02:13:41.479
<v Speaker 4>talking about.

2341
02:13:41.840 --> 02:13:42.520
<v Speaker 5>Am I crazy?

2342
02:13:42.640 --> 02:13:45.640
<v Speaker 4>Or did she say ten purses and then she valued

2343
02:13:45.680 --> 02:13:48.720
<v Speaker 4>him around two hundred thousand dollars for all ten I

2344
02:13:48.800 --> 02:13:52.479
<v Speaker 4>mean that's that's twenty thousand bucks apiece. That's a that

2345
02:13:52.760 --> 02:13:56.560
<v Speaker 4>that makes Gucci, that makes Gucci and Paris Hilton look cheap.

2346
02:13:56.920 --> 02:13:59.520
<v Speaker 4>I mean, like really, that's crazy. I just want to

2347
02:13:59.560 --> 02:14:02.640
<v Speaker 4>make sure we have plenty of time with her tomorrow. Hey, Rick,

2348
02:14:02.720 --> 02:14:04.039
<v Speaker 4>what's your question on roofing.

2349
02:14:06.600 --> 02:14:10.319
<v Speaker 18>I was dealing with a roofer and they wanted payment

2350
02:14:10.439 --> 02:14:13.840
<v Speaker 18>with my bank account numbers not Yeah, they did say

2351
02:14:13.840 --> 02:14:16.359
<v Speaker 18>they'd take a credit card, but they wanted to charge

2352
02:14:16.439 --> 02:14:19.439
<v Speaker 18>me three and a quarter percent. I just wanted to

2353
02:14:19.520 --> 02:14:22.199
<v Speaker 18>know what your opinion was, given them my routing number

2354
02:14:22.239 --> 02:14:23.520
<v Speaker 18>and my bank account.

2355
02:14:23.199 --> 02:14:26.920
<v Speaker 4>Numbers, Well, you should just actually transfer to their bank account.

2356
02:14:27.000 --> 02:14:29.119
<v Speaker 4>You ask them for theirs. You should be able to

2357
02:14:29.199 --> 02:14:32.359
<v Speaker 4>log in and do an ach transfer and pay them

2358
02:14:32.399 --> 02:14:34.239
<v Speaker 4>that way or write them a check. I wouldn't give

2359
02:14:34.279 --> 02:14:37.119
<v Speaker 4>them my bank account number. I find that back ass

2360
02:14:37.279 --> 02:14:38.760
<v Speaker 4>backwards in your situation.

2361
02:14:40.119 --> 02:14:43.079
<v Speaker 18>Well, I guess that's apparently maybe that's what they're trying

2362
02:14:43.119 --> 02:14:45.760
<v Speaker 18>to do. They have a place for me to log

2363
02:14:45.920 --> 02:14:49.520
<v Speaker 18>into their stuff and put in my numbers, so I

2364
02:14:49.960 --> 02:14:51.319
<v Speaker 18>should be all right to go ahead and do that.

2365
02:14:51.560 --> 02:14:53.600
<v Speaker 5>No, No, Rick, here, here's what I'm saying. Who do

2366
02:14:53.720 --> 02:14:55.079
<v Speaker 5>you bank with? What bank is it?

2367
02:14:56.920 --> 02:14:59.600
<v Speaker 18>Or with Wells Firego? And this is with Golden Spiper Roofing.

2368
02:15:00.279 --> 02:15:02.640
<v Speaker 4>Well, Okay, first of all, I trust Golden Spike, so

2369
02:15:02.720 --> 02:15:05.199
<v Speaker 4>I've I've got I trust Spike. I have no problem there.

2370
02:15:05.279 --> 02:15:08.880
<v Speaker 4>But in general, when I pay somebody like that, I

2371
02:15:08.920 --> 02:15:12.279
<v Speaker 4>would log onto the Wells Fargo portal just like you

2372
02:15:12.319 --> 02:15:14.720
<v Speaker 4>would to look at your checking account, and then you

2373
02:15:14.920 --> 02:15:18.520
<v Speaker 4>just click on makeing ach payment and then you put

2374
02:15:18.600 --> 02:15:23.159
<v Speaker 4>in their information instead of the opposite. I don't like

2375
02:15:23.319 --> 02:15:26.079
<v Speaker 4>giving people. They're the ones that want to get paid.

2376
02:15:26.439 --> 02:15:29.079
<v Speaker 4>I don't know why you wouldn't simply get their account

2377
02:15:29.159 --> 02:15:31.279
<v Speaker 4>number and transfer it. Why do you have to give

2378
02:15:31.399 --> 02:15:32.840
<v Speaker 4>up the info you follow?

2379
02:15:34.279 --> 02:15:34.800
<v Speaker 5>But I'm not.

2380
02:15:35.960 --> 02:15:38.640
<v Speaker 4>But even after all that, I still I still trust

2381
02:15:38.720 --> 02:15:40.840
<v Speaker 4>the guys at Golden Spike. He's not going to rip

2382
02:15:40.880 --> 02:15:43.119
<v Speaker 4>you off by any means. They've been on our referral

2383
02:15:43.199 --> 02:15:46.000
<v Speaker 4>list forever. In a day, you got it, Rick, Yeah,

2384
02:15:46.039 --> 02:15:46.479
<v Speaker 4>I know that.

2385
02:15:47.079 --> 02:15:49.119
<v Speaker 18>Yeah, I just you know, I was like, I was

2386
02:15:49.199 --> 02:15:50.640
<v Speaker 18>kind of you know, I like to use my credit

2387
02:15:50.640 --> 02:15:53.880
<v Speaker 18>cards so I get my mileage for my flight stuff,

2388
02:15:53.920 --> 02:15:56.920
<v Speaker 18>and they're just telling me they're just don't do that unless.

2389
02:15:56.640 --> 02:16:01.800
<v Speaker 5>I got it, So I wouldn't pay that either.

2390
02:16:01.880 --> 02:16:05.520
<v Speaker 4>Man, I hate these companies that charge percentage, But I

2391
02:16:05.640 --> 02:16:08.479
<v Speaker 4>get why. I mean, it's not cheap to process a

2392
02:16:08.560 --> 02:16:09.079
<v Speaker 4>credit card.

2393
02:16:09.159 --> 02:16:09.640
<v Speaker 5>I get why.

2394
02:16:09.720 --> 02:16:13.079
<v Speaker 4>Hey, thanks for that call real quick, Bob Logan. You

2395
02:16:13.159 --> 02:16:15.279
<v Speaker 4>guys take credit cards or do you guys charge a

2396
02:16:15.359 --> 02:16:16.079
<v Speaker 4>percentage or what?

2397
02:16:16.479 --> 02:16:18.479
<v Speaker 5>We do take credit cards and we do not charge

2398
02:16:18.520 --> 02:16:22.279
<v Speaker 5>a percentage. Wow, that's unheard. I really understand why companies

2399
02:16:22.319 --> 02:16:25.479
<v Speaker 5>would because the fees are high to take a Oh.

2400
02:16:25.439 --> 02:16:27.439
<v Speaker 4>My goodness, are they high. I'm thinking of all the

2401
02:16:27.479 --> 02:16:29.960
<v Speaker 4>people that pay me monthly. In credit cards. I mean,

2402
02:16:30.119 --> 02:16:34.280
<v Speaker 4>it's ridiculous. Thousands upon thousands of dollars in fees and

2403
02:16:34.479 --> 02:16:37.200
<v Speaker 4>for you guys, I oh my, I assume you guys

2404
02:16:37.239 --> 02:16:38.719
<v Speaker 4>are close to one hundred million a year.

2405
02:16:39.120 --> 02:16:41.399
<v Speaker 5>Think of three and a half percent. It's not hard

2406
02:16:41.479 --> 02:16:44.239
<v Speaker 5>to it's not hard to jump. But you're the one

2407
02:16:44.280 --> 02:16:46.440
<v Speaker 5>that gets to see that line item. I'm sure that

2408
02:16:46.559 --> 02:16:50.520
<v Speaker 5>makes you nice and happy. It adds up quick. But yeah,

2409
02:16:50.600 --> 02:16:52.200
<v Speaker 5>we try to make it as convenient as we can

2410
02:16:52.280 --> 02:16:54.559
<v Speaker 5>for clients. So whether they use a credit card, we

2411
02:16:54.680 --> 02:16:58.440
<v Speaker 5>have financing options. Of course, take checks and we still

2412
02:16:58.680 --> 02:17:01.000
<v Speaker 5>do those like no intro things. Do you guys have

2413
02:17:01.120 --> 02:17:04.360
<v Speaker 5>finance companies you work? We do twelve months no interest.

2414
02:17:04.440 --> 02:17:07.479
<v Speaker 5>Sometimes the finance companies do a special like eighteen months

2415
02:17:07.559 --> 02:17:08.840
<v Speaker 5>twenty four months no interest.

2416
02:17:08.920 --> 02:17:13.280
<v Speaker 4>So I'm sure hould on one second, Hey, Kelly, make

2417
02:17:13.319 --> 02:17:15.280
<v Speaker 4>sure we get our z on first thing in the

2418
02:17:15.319 --> 02:17:16.159
<v Speaker 4>morning to go ahead.

2419
02:17:16.200 --> 02:17:18.639
<v Speaker 2>Doc, What do you do with all the points you accumulate?

2420
02:17:18.680 --> 02:17:19.680
<v Speaker 2>They go to your account?

2421
02:17:20.040 --> 02:17:23.399
<v Speaker 5>No, unfortunately they don't. It's we use a credit back

2422
02:17:23.440 --> 02:17:26.079
<v Speaker 5>to the company. Yeah, okay, you can do that. You

2423
02:17:26.200 --> 02:17:28.600
<v Speaker 5>can do that. I've got so many travel points just

2424
02:17:28.639 --> 02:17:32.040
<v Speaker 5>because you advertising. It's just ridiculous, but.

2425
02:17:32.319 --> 02:17:34.000
<v Speaker 2>I have a bunch of them because I was a

2426
02:17:34.040 --> 02:17:34.760
<v Speaker 2>sole proprietor.

2427
02:17:35.040 --> 02:17:37.639
<v Speaker 4>Yeah, yeah, you just I mean it's very cool, but

2428
02:17:37.840 --> 02:17:40.680
<v Speaker 4>I if you add up the benefit of the two percent,

2429
02:17:41.639 --> 02:17:43.680
<v Speaker 4>say you get two percent cash back like on a

2430
02:17:43.760 --> 02:17:46.840
<v Speaker 4>Spark card or you know, something along those lines, but

2431
02:17:46.959 --> 02:17:49.040
<v Speaker 4>when you use the card, it still costs you about

2432
02:17:49.040 --> 02:17:52.520
<v Speaker 4>three percent to accept it. I mean it helps a little,

2433
02:17:52.559 --> 02:17:55.520
<v Speaker 4>but you know you're still losing money. What special did

2434
02:17:55.600 --> 02:17:56.680
<v Speaker 4>you come up with quickly?

2435
02:17:57.040 --> 02:18:00.239
<v Speaker 5>So for anybody, I would encourage them to go to

2436
02:18:00.319 --> 02:18:02.840
<v Speaker 5>a website first and look at our current offers plumb

2437
02:18:02.879 --> 02:18:06.159
<v Speaker 5>line service mon dot com. It shows all the current offers.

2438
02:18:06.680 --> 02:18:09.840
<v Speaker 5>But we're starting to get super busy for HVAC and

2439
02:18:09.959 --> 02:18:13.120
<v Speaker 5>plumbing with a with a spring and summer coming on.

2440
02:18:13.479 --> 02:18:15.280
<v Speaker 5>So I'm going to do an electrical one. We got

2441
02:18:15.479 --> 02:18:19.200
<v Speaker 5>right now because EV chargers are becoming so popular. Charger

2442
02:18:19.280 --> 02:18:22.399
<v Speaker 5>an EV charger kind of disco. Usually you get the

2443
02:18:23.000 --> 02:18:25.000
<v Speaker 5>the one ten that comes with the car, but it

2444
02:18:25.120 --> 02:18:27.520
<v Speaker 5>takes takes a month to charge it. Right, so these

2445
02:18:27.559 --> 02:18:29.879
<v Speaker 5>are fast changers. Put in a thirty amp of fifty

2446
02:18:29.920 --> 02:18:33.200
<v Speaker 5>amp whatever their boxer hundred and forty volt right yeah,

2447
02:18:33.360 --> 02:18:36.399
<v Speaker 5>so uh right, now we're doing a special of two

2448
02:18:36.479 --> 02:18:39.319
<v Speaker 5>hundred dollars off. That's it plumb Line Services dock at

2449
02:18:39.399 --> 02:18:42.159
<v Speaker 5>pump Plumbline Services dot Com. I will double that for

2450
02:18:42.520 --> 02:18:46.639
<v Speaker 5>four for Tom Martinez. Yeah, for twour hundred off today

2451
02:18:46.719 --> 02:18:48.440
<v Speaker 5>or tomorrow because people here, you know what, call this

2452
02:18:48.559 --> 02:18:53.159
<v Speaker 5>week and off four hundred off an EV charger.

2453
02:18:53.239 --> 02:18:55.000
<v Speaker 4>If you're one of these poor people out there that

2454
02:18:55.120 --> 02:18:57.799
<v Speaker 4>have been plugging into that one ten and waiting forever,

2455
02:18:57.920 --> 02:18:59.879
<v Speaker 4>you can get a thirty of forty of fifty am

2456
02:19:00.399 --> 02:19:03.040
<v Speaker 4>the two forty volt and it is so much quicker.

2457
02:19:03.120 --> 02:19:06.200
<v Speaker 4>We got one and four hundred dollars off right now,

2458
02:19:06.200 --> 02:19:08.239
<v Speaker 4>and that's a real deal. If you go to plumbline

2459
02:19:08.280 --> 02:19:11.559
<v Speaker 4>Services dot Com, they'll see the two hundred dollars specials

2460
02:19:12.040 --> 02:19:15.600
<v Speaker 4>if they mentioned the show double whammy Ye four, I

2461
02:19:15.639 --> 02:19:19.000
<v Speaker 4>love it. Plumb Line Services dot Com. Everybody hold tight,