Speaker 1: Ripped us need advice.
Speaker 2: We you don't have to.
Speaker 3: Come running, just as fast as we can.
Speaker 4: Shooter's gonna help come Man Dix's the Troubleshooter Show.
Speaker 1: Now Tom Martino, Hello, Tom Martino, Here cappy to be alive,
Speaker 1: and thank you very much for joining us. We are
Speaker 1: solving problems as we do all the time, answering questions,
Speaker 1: taking complaints, making your life a little easier. This hour
Speaker 1: brought to you by plumb Line Services for plumbing, heating, cooling,
Speaker 1: electric and drains. And Bob Logan is with us. He's
Speaker 1: the chief bottle washer there in Denver and here to
Speaker 1: answer questions or just chime in on the show as
Speaker 1: he usually does, always dressed as if he came out
Speaker 1: of a GQ magazine. And then, of course we have
Speaker 1: Major Mark Major, my cohort in many, many plots. Let's
Speaker 1: just put it this way. If I was p Ditty
Speaker 1: on trial, he'd be right next to me anyway. Uh
Speaker 1: three O three seven one three eight two five five,
Speaker 1: Deputy Doc, I see is in the house a lot.
Speaker 2: I'm here with Deputy Bo so locked and loaded, yep.
Speaker 1: Yep, So let's talk. I'm going to bring up the
Speaker 1: picture for those streaming of the studio the studio guys,
Speaker 1: and I want to ask a very simple question today
Speaker 1: because it came to me when I was reading stories
Speaker 1: about all kinds of stuff. I just have a question. Trust.
Speaker 1: A lot of what we do in life has to
Speaker 1: do with trust. Sure, we can get things in writing,
Speaker 1: we can also do our research, but a lot comes
Speaker 1: right down to trust. We have to trust our employees.
Speaker 1: Employees have to trust their bosses. Consumers have to trust
Speaker 1: people they do business with. I mean, there's so much
Speaker 1: room for a lack of trust as well. I mean,
Speaker 1: you can breach someone's trust. And I want to know,
Speaker 1: if you had to pick a category of trust, what
Speaker 1: do you think it would be? Who do you trust
Speaker 1: implicitly and not an individual person, but categorically do you
Speaker 1: categorically trust a certain industry more than another? And then
Speaker 1: when it comes to individuals. Of course, because of my
Speaker 1: recent stuff I've been through, I really have I do
Speaker 1: trust healthcare workers. Now, there was a big deal when
Speaker 1: it went when we went through COVID, where there was
Speaker 1: a lack of trust and a lack of knowledge and
Speaker 1: a lack of I mean, there were so many theories
Speaker 1: and philosophies and all kinds of things going on that
Speaker 1: many of us started of doubting the medical profession and science.
Speaker 1: And again I think, I think personally, I don't think
Speaker 1: there was anyone on the healthcare level the providers that
Speaker 1: purposely did anything during COVID that they knew was wrong.
Speaker 1: Now I'm not talking about big pharma. I'm not talking
Speaker 1: about big places. I'm talking about individuals. I think the
Speaker 1: healthcare workers didn't know what the hell was going on,
Speaker 1: so when they were told to to, you know, do
Speaker 1: what they did, they did what they did. I mean,
Speaker 1: I think they did it out of good intention. But
Speaker 1: Bob Logan with plumb Line Services, Bob, I don't want to.
Speaker 1: I don't want to can response from Plumbline. I want
Speaker 1: your gut feeling. When it comes to trust, are there
Speaker 1: people that you tend to trust automatically? Do you have
Speaker 1: any Do you have any like like like police officers
Speaker 1: for example, or or whatever. Who do you trust when
Speaker 1: it comes to life? Who do you trust?
Speaker 3: Boy?
Speaker 5: That's a great question, you know, Yeah, you kind of
Speaker 5: uh set the stage for me. But I would say
Speaker 5: our first responders, because whether it's a police officer, firefighter, yeah,
Speaker 5: e MT. You know, there that's a that's a job,
Speaker 5: there's a calling, it's a sacrificial job, and they don't
Speaker 5: always see the financial rewards. So all of our first responders,
Speaker 5: that's the.
Speaker 2: Wrong first responder, she said, your wife.
Speaker 5: Well he was talking about in doc doctor.
Speaker 1: Do you think I people people trust healthcare workers.
Speaker 6: I don't think there's a big difference between the generalized
Speaker 6: healthcare workers that are in the bureaucracy of the government
Speaker 6: then your own personal physicians. So I trust the guys
Speaker 6: that I see on an individual basis, and I don't
Speaker 6: trust uh people like Fauci or you know RFK Jr.
Speaker 2: Who are policymakers.
Speaker 1: Right, Okay, good point. So the actual healthcare providers you
Speaker 1: tend to trust, not necessarily the upper echelon. What about
Speaker 1: your deputy bow who do you trust?
Speaker 7: I trust people that are actually willing to listen to
Speaker 7: what I have to say, and that are able to
Speaker 7: give me true and honest feedback, whether it be negative
Speaker 7: or positive, like not bs the ISAE like, give me.
Speaker 1: An idea what you're talking Give me an idea what
Speaker 1: you're talking about.
Speaker 7: Well, if I ask for someone for advice on something
Speaker 7: like a family member, I want them to listen to
Speaker 7: really what my problem is and to give me a
Speaker 7: feedback like hey, bow.
Speaker 1: You Okay, But in general, right now, if you have
Speaker 1: to pick a category of people you deal with on
Speaker 1: a day to day, week to week, month to month,
Speaker 1: year to year, who do you normally trust? Like I
Speaker 1: trust law enforcement for the most part, is the anyone
Speaker 1: that you trust automatically.
Speaker 7: I recently put my trust and Waveight wealth Management.
Speaker 1: So, okay, I think it gets bad. That's really tough.
Speaker 2: It's a tough one.
Speaker 1: I am very skeptical when it comes to the financial industry.
Speaker 1: What about mortgage brokers.
Speaker 7: I tend to trust mortgage brokers. Now the health industry
Speaker 7: I don't trust. Okay, I mean or Mark Major, I'll pass. Look,
Speaker 7: come on, there must be people you trust implicitly.
Speaker 5: Yeah, there is, I just haven't given it any thought.
Speaker 1: Okay, how about this. Are there people you absolutely do
Speaker 1: not trust most of the time? No, most of the time,
Speaker 1: I would say, I don't know. It's just weird. I
Speaker 1: think that trust is a big part of doing business,
Speaker 1: and if you don't have the trust, if someone does
Speaker 1: something to injure your trust, you can you tend to
Speaker 1: be skeptical of everyone. Sean welcome to the show. I'm
Speaker 1: Tom Martino. Three O three, seven to one to three.
Speaker 1: Talkers are number or three oh three Martino? What's going on? Sean?
Speaker 8: Hey, Tom, I just wanted to say the only one
Speaker 8: I trust is Jesus, and I'm so glad he helped
Speaker 8: you make it through what you went through, man, because
Speaker 8: I was pulling for you big time.
Speaker 9: I mean.
Speaker 1: I made Jews. I'm Tom, Sean. That means a lot
Speaker 1: to me, Sean. So Sean is bringing up faith and
Speaker 1: faith in Jesus. Now, faith for sure has very strong
Speaker 1: according to surveys, very strong trust and very strong distrust.
Speaker 1: That's what's amazing. The thing about faith is there are
Speaker 1: a number of people that absolutely do not trust people
Speaker 1: when they bring up faith. In fact, they think they're
Speaker 1: using it as a badge and don't trust them. Then
Speaker 1: there are many who use that as a as a
Speaker 1: badge of courage. They love it. But faith is the
Speaker 1: biggest controversy when it comes to trust, because you have
Speaker 1: people that are very sincere and you like, you know
Speaker 1: somebody who comes to mind. Frank Duran in the Real
Speaker 1: Estate Man, he bases his whole life on faith in
Speaker 1: a very good altruistic way. Then there are others I
Speaker 1: think that banter it about as a I don't know
Speaker 1: what would you say as a subterfuge or or a
Speaker 1: it's it's to cover up Sean. Yeah, kind of I
Speaker 1: don't want to lump them all together, but it's kind
Speaker 1: of right, uh, I mean, I I just always have
Speaker 1: a problem with that. Faith is very controversial now when
Speaker 1: it comes to home services. Bob Bob Logan with plumb
Speaker 1: my services.
Speaker 10: Do you feel.
Speaker 1: People when when when people when you go to the door,
Speaker 1: do you feel people automatically trust or automatically distrust or
Speaker 1: they're they're recording and figuring it out. What do you
Speaker 1: think in general?
Speaker 5: You know, in general, I think unfortunately that most people
Speaker 5: mistrust and uh, and it's because you know, there's so
Speaker 5: many unprofessional people in our industry. I'll even go to
Speaker 5: stay as far as crooks in our industry, people who
Speaker 5: are unqualified to be working in our industry, and so
Speaker 5: you hear all the horror stories. So I think for
Speaker 5: the most part, people initially have a hard time trusting,
Speaker 5: and we talk about that continually in our trainings, that.
Speaker 1: You have to earn their trust, you have to trust trust.
Speaker 5: And it starts from the time they open that door
Speaker 5: and look at you. If you look like you, you know,
Speaker 5: slept in your uniform or crawled out of a gutter
Speaker 5: or just came out of prison, you're gonna have hard
Speaker 5: time building that trust. First impressions make a huge, huge impact,
Speaker 5: and and then it has to be ongoing from there.
Speaker 5: It never stops from from the conversations you have with them.
Speaker 1: TuS a big deal, yeah, and and home services. To me,
Speaker 1: I I tend to trust because I know who I'm
Speaker 1: dealing with. But I think the big question people ask
Speaker 1: when they're dealing with anyone, with anyone, whether it's that
Speaker 1: kind gentleman who plugged my company Wave eight, or whether
Speaker 1: it's plumb line services, or whether it's a law enforcement
Speaker 1: Maybe it's not so much for law enforcement, but with
Speaker 1: the things, here's the first thing consumers ask to themselves
Speaker 1: what are they getting out of this or what's in
Speaker 1: it for them? Because normally, I mean, we've heard all
Speaker 1: the scams on this show Mark where people are trying
Speaker 1: to get you to buy something or invest in something
Speaker 1: or do something, and it's always the greatest thing in
Speaker 1: the world. And then you ask them, well are you invested?
Speaker 1: Do you have you know what are you doing? And
Speaker 1: so I think that trust is a big deal when
Speaker 1: it comes to people asking what's in it for you? Okay,
Speaker 1: real quick, now I want to go to the phones
Speaker 1: and take your calls. And right now. Mariam says she
Speaker 1: has a follow up. She was working with Dmitri. Do
Speaker 1: we have Dimitrio at all or to talk about this? Good?
Speaker 3: What?
Speaker 2: Okay?
Speaker 1: Tell me what's going on, Miriam. I'm trying to find
Speaker 1: your call here?
Speaker 11: He suggests this.
Speaker 1: I haven't you know your iPhone sixteen? I remember it
Speaker 1: doesn't work? He verified that it was a little sketchy
Speaker 1: and what happened then?
Speaker 11: So I'm asking you, missus Martine, if you would be
Speaker 11: able to I'm sure you are to speak to T
Speaker 11: Mobile at Park Meadow at Park Medu. I ask him.
Speaker 11: I'll be happy to pay more if I can buy
Speaker 11: an iPhone sixteen pro. I would pay more money.
Speaker 1: But this, okay, but I thought phoned what what? What's
Speaker 1: the late? Just tell me what the latest is on this? Okay?
Speaker 1: For example, did you get another phone? Or did Dmitri
Speaker 1: verify that it was a problem?
Speaker 3: Not?
Speaker 1: Where does it stand?
Speaker 11: On a conversation? And on Friday afternoon, early Friday afternoon finished.
Speaker 11: I was supposed to get a call from you guys,
Speaker 11: and I didn't. That's fine, And I waited over the weekend.
Speaker 1: Miriam, and we have to figure out, Mariam. We don't
Speaker 1: believe it's a phone problem.
Speaker 11: Sure, so what I think you should do in the past.
Speaker 11: I appreciate Mariam in the past. Please just please, I.
Speaker 1: Want you to trust me here. I want you to
Speaker 1: trust me here. Here's what we believe. There's no way.
Speaker 1: After a few phones, put her on hold. Please just
Speaker 1: put her on home and relate this. Relay this message
Speaker 1: to her. It's not her fault. We have a slight delay.
Speaker 1: We do not believe it's a phone problem. It is
Speaker 1: a service problem with T Mobile. It is not a
Speaker 1: phone problem. Dmitri feels the same way. This is because
Speaker 1: you don't just get two or three phones in a
Speaker 1: row and have the same exact It's not the phone.
Speaker 1: And if you think upgrading to an iPhone sixteen pro
Speaker 1: is going to be the difference, it's not. Okay. Now,
Speaker 1: I don't know what else to tell you. I if
Speaker 1: I were you in the areas you go or the
Speaker 1: things you do, and I know she's going to say, well,
Speaker 1: my friend st mobile and she doesn't have this problem.
Speaker 1: I am telling you, Mariam, and I want to get
Speaker 1: Deputy Dion to talk about this, but I truly believe
Speaker 1: you need to switch service. It's, first of all, it's
Speaker 1: almost impossible that two phones are going to be exactly
Speaker 1: screw up exactly the same way. I got to take
Speaker 1: this break, but let's try to get Deputy don I
Speaker 1: believe Mariam, you need to try that a different service.
Speaker 1: I'm not sure if that phone can be switched, but
Speaker 1: I do not believe it is. The phone. Okay, iPhone
Speaker 1: sixteen's are pretty much bulletproof. There haven't been many problems,
Speaker 1: and especially when you get a new one out of
Speaker 1: the box and it does exactly the same thing, it
Speaker 1: just doesn't make sense. We got more coming right up.
Speaker 1: Art wants to talk about Verizon, speaking of mobile phones.
Speaker 1: Mary wants to talk about air an issue with air
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Speaker 1: so I want to bring up Deputy Dmitri. Deputy D.
Speaker 1: He's been working on this iPhone issue and really she's
Speaker 1: had her replacement iPhone has the same exact problem. He
Speaker 1: talked around the phone, said the phone was sketchy, but
Speaker 1: or the service or whatever. Deputy D. She keeps thinking
Speaker 1: if she switches to the iPhone sixteen Pro, it's going
Speaker 1: to make a difference. I want to know what your
Speaker 1: gut feeling is on this.
Speaker 9: Well, Tom, I don't think that's going to make much difference.
Speaker 9: The odds of her getting two consecutive defective iPhones are
Speaker 9: pretty low. And as you may recall, on Friday, Dragon
Speaker 9: actually had a really good idea, which is that she
Speaker 9: did not correctly sync her phone with her Wi Fi
Speaker 9: network at home, and she has bad service coverage at
Speaker 9: home and that's why she has poor call quality. That
Speaker 9: we did verify that on Friday when I called her,
Speaker 9: and then you may recall that Friday, after the show,
Speaker 9: you Andite talked about referring her to iPhone Ted.
Speaker 12: And so this morning I actually spoke with Miriam before
Speaker 12: the show started and I said, hey, look, I told
Speaker 12: her what I just told you, and I said, we'd
Speaker 12: like to refer you to iPhone Ted and he makes
Speaker 12: house calls and his service is very reasonably priced and
Speaker 12: he can see if he can sink your phone with
Speaker 12: your with your network.
Speaker 9: And Miriam's response was, well, you know, if I.
Speaker 12: Have to pay for that service, I'll just go back
Speaker 12: to the Apple store. And that's how we left it.
Speaker 12: I said, you know, well, good luck.
Speaker 1: But did you talk to did you talk to I Ted?
Speaker 12: By the way, No, I wanted to make sure that
Speaker 12: Miriam is prepared, you know that for the fact that
Speaker 12: he perforced.
Speaker 1: I don't know how much he'll charge. He might just
Speaker 1: do the first visit gradus for us. Do we have
Speaker 1: Do we have eye Ted numbers somewhere Mark or suser?
Speaker 1: What's that we do?
Speaker 5: He doesn't do that stuff anymore.
Speaker 1: No, No, he doesn't do it professionally, but he might
Speaker 1: do us a favor. And check it out, is what
Speaker 1: I'm thinking. I don't know, maybe maybe not. We just
Speaker 1: need someone I really do not phone. I was convinced
Speaker 1: it's the phone, and unfortunately it's not, Miriam, and I'll
Speaker 1: bet on it. I think that your phone is not
Speaker 1: sinking to your WiFi, is trying to use poor cell coverage.
Speaker 1: But then she said the same thing happens when she's
Speaker 1: out and about Miriam. Do you have coorse?
Speaker 13: Hello?
Speaker 1: Go ahead, Lemetri, go ahead? What should I say?
Speaker 11: All I want?
Speaker 1: Dmitri, mister, mister.
Speaker 11: Martino would call Tmobile in parkmental allow me to buy
Speaker 11: iPhone Pro sixteen.
Speaker 1: You don't need me for that.
Speaker 5: You don't need me for that.
Speaker 8: I already paid it to Miriam.
Speaker 1: You don't need me for that. I don't have to
Speaker 1: call them and tell them to sell you a more
Speaker 1: expensive phone. You go in there and say I'd like
Speaker 1: to trade this phone for the iPhone Pro and then
Speaker 1: the sixteen pro. They'll do it. You pay the difference, Yeah,
Speaker 1: they will. They'll they'll let you do it. If you
Speaker 1: pay them, they'll let you do it, you know, Dimitri, T.
Speaker 11: Mobile, Sir, they didn't I asked them.
Speaker 1: Believe me, you asked them if you could upgrade your
Speaker 1: phone and they refuse to take your money. Yes, Dimitri, yes,
Speaker 1: I think could you do me a favor, Just do
Speaker 1: me a favor. Sure, put Miriam on hold again. Please
Speaker 1: put her on hold again. Listen, Dimitri, could you call
Speaker 1: that store and ask them if they would upgrade her
Speaker 1: if she's willing to pay, she's saying they won't. That's
Speaker 1: first of all. And then, Miriam, once you upgrade, it
Speaker 1: will not work. Okay, it still will not work. But
Speaker 1: let's do this for you to prove it. Okay, let's
Speaker 1: just leave it there. If she thinks an upgraded phone
Speaker 1: is gonna work, work, it's not going to work. But
Speaker 1: she wants to do it, just call that store. I
Speaker 1: am anxious, or I am curious to find out why
Speaker 1: a store would say, oh, you have some extra money,
Speaker 1: you want to trade in that phone? You want to
Speaker 1: pay for a more expensive phone. No, we're not going
Speaker 1: to let you do it. I doubt that ever happened.
Speaker 1: I think you misunderstood the Miriam. If you want to
Speaker 1: pay more and pay the difference, I am sure you
Speaker 1: can get a better phone, all right, I'm sure you can.
Speaker 1: Three three seven one three eight two five five. Speaking
Speaker 1: of phones, Art has a problem with Verizon, I believe,
Speaker 1: and you've been working with Sus. What's going on, Art?
Speaker 1: What is your problem?
Speaker 14: Well, thankfully for everything you've done, we got it resolved.
Speaker 14: So I don't know if you remember, but I had
Speaker 14: a problem where I bought a phone and was supposed
Speaker 14: to unlock and didn't unlocked, and they wanted more money.
Speaker 14: But we got to figure it out. And so it's
Speaker 14: unlocked now and very happy. So thank you so much.
Speaker 1: Oh so soon. Sue's helped you get that done. Yes, yes, yes,
Speaker 1: and so right now you were calling to tell us
Speaker 1: it's resolved.
Speaker 14: It's resolved. Yes, thank you so much, jip hey.
Speaker 1: Art, thank you for hanging out to tell us that.
Speaker 1: And of course Sus gets the dinger today, the first
Speaker 1: use of the dinger on a Monday three h three
Speaker 1: seven one three talk seven one three eight two five five.
Speaker 1: I love it and thank you really truly, Sus, Thank
Speaker 1: you very much. Let's now, what is Jurassic Air? Mary?
Speaker 1: What is Jurassic Air?
Speaker 15: Hi?
Speaker 9: Tom?
Speaker 16: Can you hear me?
Speaker 2: Yes?
Speaker 1: I can.
Speaker 16: Perfect. Jurassic Air is a ahbad company in North Denver,
Speaker 16: and I'm calling on behalf of my grandmother because she
Speaker 16: paid them five six sixteen dollars for a furnace gas
Speaker 16: valve replacement.
Speaker 3: And we one, wait.
Speaker 1: Wait wait wait wait wait wait wait wait, she paid
Speaker 1: fifty six hundred dollars just for the gas valve.
Speaker 16: Correct, not for the furnace itself.
Speaker 2: That's all rightensive And.
Speaker 1: Now, Bob Logan, what do you think of that? Seriously? Listen, Bob,
Speaker 1: you know what. We don't like talking prices because sometimes,
Speaker 1: I mean, there's a big variation of prices. But doesn't
Speaker 1: that sound a little steep for a gas valve?
Speaker 5: It sounds very steep. Yes, yes, very steep.
Speaker 11: I can speak to now.
Speaker 16: We evaluated the work for both parts and labor. There
Speaker 16: are three parts of place.
Speaker 11: The labor was two.
Speaker 16: Hours, and summing that total, we think I and my
Speaker 16: husband think it's five hundred and thirteen dollars in total
Speaker 16: for that work, which is very generous.
Speaker 1: Well, okay, Mary, I'm not going to go by that either.
Speaker 1: I'm not going to go by someone, you know, adding
Speaker 1: up parts and what they think they should pay. Labor wise.
Speaker 1: I many times there's a flat rate because people do
Speaker 1: it efficiently and quickly, and they get paid more than
Speaker 1: if you multiplied the time and they add the parts.
Speaker 1: I'm not looking at it that way, but I am
Speaker 1: looking at it as fifty six hundred dollars. What did
Speaker 1: they First of all, did they fix the problem?
Speaker 9: They did?
Speaker 1: Okay, So now are you calling simply because you found
Speaker 1: out what she paid and you thought it was outrageous?
Speaker 17: No, So they.
Speaker 16: My grandmother determined that it was overpriced, and so she
Speaker 16: called the owner, Ronnie Cordova, and Ronnie told her on
Speaker 16: the phone that he would be willing to give her
Speaker 16: back three thousand of that payment. And so she's been
Speaker 16: trying to get that money back from him, and he
Speaker 16: now doesn't return her phone calls. We can't contact them
Speaker 16: at their office listed on Google. They're just simply unresponsive.
Speaker 16: After they asserted that they would give three thousand of
Speaker 16: the fifty six hundred back.
Speaker 1: Okay, Now, technically, technically she probably is not do a refund. Technically,
Speaker 1: I think that we got to figure out, we got
Speaker 1: to figure out something about We just got to figure
Speaker 1: out what they should do. They don't really have to
Speaker 1: do anything. Bob Logan, do you think do you think
Speaker 1: that they can fight this on any grounds if she
Speaker 1: approved the work before they did it.
Speaker 5: Well, you said it right there. If she approved all
Speaker 5: the works prior to and if you're working with a
Speaker 5: legitimate company, this give you options for repairs, replacement, whatever
Speaker 5: work you're doing. And then you should come to an
Speaker 5: agreement of the pricing upfront before any work is done.
Speaker 5: And so if they did that, and if she agreed
Speaker 5: to it, then unfortunately.
Speaker 16: I can speak to that a little bit, if you can,
Speaker 16: if you lift them up, all.
Speaker 1: Right, hold on, hold on, Mary, Mary, hold on. We'll
Speaker 1: come right back to your deputy.
Speaker 3: Bo.
Speaker 1: I want you to call this company, but first let's
Speaker 1: hear what else she has to say right after this, Okay,
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Speaker 10: You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up, free, no obligation comparison
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Speaker 1: When you choose Frank durand the real estate Man dot
Speaker 1: com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty two Hi, Tom Martine
Speaker 1: here at three oh three seven one three talk seven
Speaker 1: one three A two five five. All right, now we
Speaker 1: have some follow ups. Deputy Dmitri, did you uh, did
Speaker 1: you call over to the store to see if they
Speaker 1: would upgrade that woman to an iPhone Pro, which she
Speaker 1: believes will solve her problem. We're convinced it will not
Speaker 1: solve her problem. What did they say?
Speaker 18: Well, I spoke with a.
Speaker 9: Very very helpful young lady named Sydney.
Speaker 12: At Timoviolet Park Meadows and she kind of gave me
Speaker 12: a hint of what I think is what she thinks
Speaker 12: is going.
Speaker 9: On this iPhone sixteen that Miriam.
Speaker 12: Has just came out in September. So Sydney said, it's
Speaker 12: probably still being financed on that twenty four month promotional
Speaker 12: deal that they have, so they'll.
Speaker 9: Be happy to sell her and I sixteen Pro, but
Speaker 9: she has to pay off the I sixteen and the
Speaker 9: balance is probably around sixteen probably around eight hundred bucks.
Speaker 12: That's kind of Sydney's guests.
Speaker 1: So but will that okay? But then will they give
Speaker 1: her trade in value for that phone?
Speaker 12: Yes, yes, absolutely, it's a very recent phone that's still
Speaker 12: in high demand. So Mariam needs to show up, and
Speaker 12: I'll I try to.
Speaker 9: Call Miriam, but it goes to voicemail or voicemail box is.
Speaker 12: Not set up, of course, So I'll keep trying to
Speaker 12: get her hold of her throughout the day. But if Mariam,
Speaker 12: here's where it's gonna get resolved. Mariam needs to go
Speaker 12: over there speak with Sydney who's familiar with this issue. Now,
Speaker 12: Sidney will collect Mariam's payment to pay off the iPhone
Speaker 12: sixteen and then Mariam can buy the iPhone sixteen Pro
Speaker 12: and she'll get some trade in credit for her current phone.
Speaker 12: But I think it's gonna okay Miriam's money because she
Speaker 12: just won't She's so convinced that the problem is with
Speaker 12: the phone itself that she just doesn't want to consider
Speaker 12: all these other solutions that we've been suggesting since PRIs.
Speaker 12: But that's right, is going to be very very helpful
Speaker 12: in this matter.
Speaker 1: All right, So let's relate that to her off the
Speaker 1: air so she can get that. Dmitri, thank you very much,
Speaker 1: appreciate it. Deputy Doc. Yeah, thank you, Deputy d Deputy Doc,
Speaker 1: you have a follow up? Does Deputy Doc have a
Speaker 1: follow up? He said, he did, Oh, yeah, yes, no,
Speaker 1: maybe I'm back on here, sir.
Speaker 6: I was gonna say, just as Marie and if she
Speaker 6: has any grandkids, because they'll be able to sink the phone.
Speaker 2: But I spoke to Whyatt Darling called up.
Speaker 6: Dayling called up because he purchased a Subaru from Ordination.
Speaker 1: How long ago was this call? Last week on the fifteenth, okay,
Speaker 1: and what happened?
Speaker 6: Well, he had purchased a Subaru in December of twenty
Speaker 6: twenty four and he has not gotten the title yet.
Speaker 6: So we spoke to Wyatt and I asked if he
Speaker 6: wants to turn the car or what he would like
Speaker 6: to do. So apparently I left a message for them,
Speaker 6: for the service manager, and either they hurt us on
Speaker 6: the air or they got my message, and magically, on Friday,
Speaker 6: the title appeared, just like that, out of thin air.
Speaker 6: So he got the title and he's happy.
Speaker 1: Now, very good, very very good. Now my question is this,
Speaker 1: what was the hold up? I wonder I don't know.
Speaker 1: You know, the law says that they have to deliver
Speaker 1: title within a reasonable amount of time. Correct, But the
Speaker 1: law says they must have title, not meaning habit in possession,
Speaker 1: but they must have a clear interest in the car
Speaker 1: before they can sell it correct. Now they're allowed to collect.
Speaker 1: They're allowed to collect the payoff and use that payoff
Speaker 1: to get a clear title. But reasonable amount of time.
Speaker 1: We've always talked about this and asked the question. I
Speaker 1: know Mark says, what's a reasonable amount of time? And
Speaker 1: we would always question that, what is reasonable to get
Speaker 1: a title? I don't really know what it is, but
Speaker 1: they have to deliver title, and if they can't deliver title,
Speaker 1: they must undo the deal. That is, of course of
Speaker 1: your dealership. If you're an individual, of course, you should
Speaker 1: never ever buy a car from an individual without a
Speaker 1: clear title. But this is good news. He's got his title.
Speaker 1: So that is, as I said, the problem solved. This's
Speaker 1: the double dinger today. So so far I've used the
Speaker 1: dinger four times, two times for sues, two times for
Speaker 1: Deputy doc Hey Tom three zero three, Yes, sir, I
Speaker 1: would like to hear people's opinion on the sing with
Speaker 1: Joe Biden.
Speaker 6: I am confused at how we could have a metastatic
Speaker 6: prostake diagnosis.
Speaker 2: I mean, does.
Speaker 6: It doesn't his doctors do a p s A check.
Speaker 6: I mean, it's it seems to me inconceivable.
Speaker 1: Now now this is this is being questioned, and here's
Speaker 1: what they're at. Here's what they're asking. Did he really
Speaker 1: know or did his doctors know beforehand? And was the
Speaker 1: plan for him to be elected and then for his
Speaker 1: vice president to take over? Was that the plan? And
Speaker 1: then he just couldn't do it? So then she ran
Speaker 1: to begin with No one knows that, but I want
Speaker 1: to know this, is that against Is that unethical? Oh?
Speaker 1: I don't know the answer.
Speaker 6: If he had if he had a diagnosis of prostate
Speaker 6: cancer and they're gonna wait, what six seven months? That's
Speaker 6: that's such gross misconduct and meant negligence, they should lose
Speaker 6: their license and be you know, do.
Speaker 1: You remember they said he had a physical and he
Speaker 1: was in good shape. Well, is it possible Is it
Speaker 1: possible that they that the cancer just came up after that?
Speaker 3: Not?
Speaker 2: If it's metastatic, Tom, I'd be really surprised.
Speaker 1: Metastatic meaning it has spread spread from his bones. Yeah,
Speaker 1: but metastatic in general means the cancer spreads right exactly.
Speaker 1: So the question is do people think, what do you think?
Speaker 1: What do you think?
Speaker 3: Doc?
Speaker 2: I don't know what.
Speaker 6: I'm confused because I can't imagine on an eighty two
Speaker 6: year old man that they didn't do, you know PSA's.
Speaker 2: When he had his physical.
Speaker 1: So do you think they knew it and kept it quiet?
Speaker 2: Though? No, I mean he would have been treatment.
Speaker 6: He would have had some kind of treatment if he had,
Speaker 6: you know, aggressive posturid cancer.
Speaker 1: I think I can only think that they probably didn't
Speaker 1: know about it. I don't know, Mark, you think they
Speaker 1: knew about it? Go with a sure thing Denver's Best
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Speaker 1: three oh three seven to seven to one help. You'll
Speaker 1: think you're his only customer when you choose Frank durand
Speaker 1: the real estate Man dot com to list your home
Speaker 1: with Remax Alliance three oh three nine two zero sixteen
Speaker 1: twenty two. Hey Tom Martino here three O three seven
Speaker 1: one three talk seven one three eight two five five.
Speaker 1: Sam has a comment on Biden. When they knew about it,
Speaker 1: they knew about it. It seems kind of difficult for
Speaker 1: me to believe that the metastatic cancer happened right after
Speaker 1: he got out of office and they just found out
Speaker 1: about it. But but I don't know, and politically, what
Speaker 1: would be the reason for covering it up? Do you
Speaker 1: believe the ultimate goal was to get Kamala Harris in
Speaker 1: there after he was diagnosed, he would quit or resign
Speaker 1: or he would die and she would take over. And
Speaker 1: then that plan was foiled by his lack of performance
Speaker 1: and he had to duck out earlier. Samuel, what do
Speaker 1: you think?
Speaker 19: So the bottom line is all of us are protected
Speaker 19: by the hippalo, all right, So the Office of the
Speaker 19: President will decide what type of information they want to
Speaker 19: put out for us to.
Speaker 1: Second, do you believe they knew Do you believe they
Speaker 1: knew about it before this?
Speaker 17: Yeah, I'm sureteing you about it.
Speaker 19: But what you also have to understand is that one
Speaker 19: of your deputy said that there's next just there. It's
Speaker 19: not because if you look at the US preventative.
Speaker 1: Services, go with a sure thing Denver's Best Roofer Excel
Speaker 1: Roofing dot com. You don't pay a cent until you're content,
Speaker 1: leave time for an insurance check up free, no obligation.
Speaker 1: Comparison call Compass Insurance paying too much your coverage at
Speaker 1: dozens of insurance companies. Find out now three oh three
Speaker 1: seven seven to one help. You'll think you're his only
Speaker 1: customer when you choose Frank durand the real estate man
Speaker 1: dot com to list your home with Remax Alliance three
Speaker 1: oh three nine two zero sixteen twenty two.
Speaker 3: Yeah, ripped.
Speaker 20: You needed, That's who you don't have.
Speaker 3: Come run anxious as fast as we can.
Speaker 20: Shooter's gonna help Come.
Speaker 5: This is the Troubleshooter Show. No Tom Martino.
Speaker 1: Hello, I'm Tom Martino along with Major, Mark Major and
Speaker 1: the gang here solving problems, answering questions, taking complace, making
Speaker 1: your life literally. Here in the studio, we have Bob
Speaker 1: Logan from plumb Line Services and that's plumbing, heating, cooling,
Speaker 1: electric and drains. And then we also have Deputy Doc
Speaker 1: Deputy Bo. We have a bunch of deputies in the
Speaker 1: studio helping us out here and or in the studio
Speaker 1: and elsewhere. And then we've been talking and I'm getting
Speaker 1: a lot of response.
Speaker 5: Here on my uh.
Speaker 1: I didn't realize we would, but a lot of response
Speaker 1: text wise. People are texting me and I'll tell you
Speaker 1: where they text me to come to my personal cell
Speaker 1: phone on any topic, you can do seven four seven
Speaker 1: fifty two eighty. The way you remember that is I
Speaker 1: love airplanes. Seven four seven is the big Mama. Nine
Speaker 1: nine nine is the closest you get to perfection because
Speaker 1: you can't do ten ten, ten, and then fifty two
Speaker 1: eighty for the mile high in four seven nine nine eighty. Also,
Speaker 1: you can text us at the I Heart short code
Speaker 1: five seven seven three nine. Just put Tom in there
Speaker 1: five seven seven thirty nine. Somebody said, I'm surprised Mark
Speaker 1: hasn't jumped on this because it's pretty clear Deputy Doc
Speaker 1: is correct. There is no way that they found out
Speaker 1: just recently that he had metasatic cancer. Presidents are examined
Speaker 1: all the time, especially when his when his health was
Speaker 1: being brought into By the way, I'm adding this this
Speaker 1: is not in the text, but he said all the time,
Speaker 1: and I say, especially when they're a president running for reelection.
Speaker 1: Somewhere along the line they found out probably he had cancer.
Speaker 1: But why did they keep it quiet or did they know?
Speaker 1: Do you think, Doc, do you think it's possible with
Speaker 1: a sitting president where they're always questioning his health. Do
Speaker 1: you think that they knew about it.
Speaker 6: I can't imagine if they didn't Tom, but I don't
Speaker 6: think that they well, I can't imagine if they didn't
Speaker 6: know about it.
Speaker 1: Let's just leave it at that, Okay, I, by the way,
Speaker 1: wish him the best. Listen. I'm I'm I'm going through
Speaker 1: cancer battle right now, right and thank.
Speaker 2: You God won the battle. You've won the war.
Speaker 1: Well, my prognosis, and it was none of my doing.
Speaker 1: I had a very rare diagnosis, very very rare diagnosis
Speaker 1: for pancretic cancer. My heart goes out to all these
Speaker 1: who are diagnosed with pancretic cancer. You know, some of
Speaker 1: the first people I told were Mark and SEUs in
Speaker 1: our kitchen, and I remember them and I know exactly
Speaker 1: what he thought when I told him right what they thought.
Speaker 1: I mean, it's like, you know, the end is near,
Speaker 1: know it. And I had a very rare diagnosis where
Speaker 1: it was totally isolated and operable. That usually doesn't happen.
Speaker 1: I mean, in fact, it only happens three percent of this.
Speaker 2: That was my first impression.
Speaker 6: I remember when you had us all in the conference
Speaker 6: room and told us yes, my heart went out and
Speaker 6: I didn't know what to say.
Speaker 1: Yeah, And when I hear this about Joe Biden. It
Speaker 1: doesn't matter what we think politically, nobody wants to see
Speaker 1: anyone suffer like that or and and you know, prostate
Speaker 1: cancer I didn't realize was the number one killer for
Speaker 1: men as far as that's what I'm told. And then
Speaker 1: heart disease or something like that. But in any case, again,
Speaker 1: before the breakup, was asking Major, Mark Major, do you
Speaker 1: think they knew about it?
Speaker 3: Mark?
Speaker 5: I just don't know, man, I just don't know. I
Speaker 5: have no idea.
Speaker 4: I mean, a PSA test seems pretty simple. I get
Speaker 4: one each year, and you know, I don't know how
Speaker 4: they didn't, but it seems like an awful strange thing.
Speaker 5: To hide as well.
Speaker 4: And if they did find it before it was stage
Speaker 4: four got into the bones, he probably would have a
Speaker 4: much better prognosis. So, I mean, I can't imagine why
Speaker 4: they just didn't test and find it to begin with.
Speaker 5: That's the part that makes no sense.
Speaker 1: Doc Mark mentions a PSA test. How telling is a
Speaker 1: PSA test?
Speaker 6: It is a wonderful indicator of prostate instability or disease. Now,
Speaker 6: there's something called benign hypopleasia which can raise it a
Speaker 6: little bit, but usually if it's going up. A biopsy
Speaker 6: will immediately answer the question of what stage and grade
Speaker 6: it is.
Speaker 2: Now, there's two things.
Speaker 6: A grade is how aggressive the cancer is, and a
Speaker 6: staging is whether or not it's gown into a Jason
Speaker 6: Organs or fantastasized. So you have two things that you
Speaker 6: have to worry about. But usually a biopsy will tell
Speaker 6: you what the what the prognosis is.
Speaker 1: Now somebody says, here, you guys need to give it
Speaker 1: a rest. Stop bashing Biden. I'm not bashing Biden. I'm
Speaker 1: just wondering. And this text goes on to say, the
Speaker 1: man is almost dead. He lost the election. You want
Speaker 1: to get over it. This is ridiculous. You're talking about Biden?
Speaker 1: Is what what he could have done? It's over Hey, doc,
Speaker 1: who cares if he had prostate cancer before? Who cares?
Speaker 1: If he wanted to cheat and die and let Kamala
Speaker 1: Harris be his replacement, that's his choice. Who cares if
Speaker 1: the election was stolen? Get over it anyway. That way,
Speaker 1: I'm not bashing Biden. We're talking I'm actually not bashing
Speaker 1: Biden at all. I'm just wondering what what did they
Speaker 1: know and when did they know it? Because it does
Speaker 1: seem weird if truly, if a candidate has a fatal
Speaker 1: disease or what's thought to be fatal and they're running
Speaker 1: for reelection, is it a bit disingenuous? But then he again,
Speaker 1: he didn't run after all. This one says here, Hi, Tom,
Speaker 1: I'm ninety one days in ta chemo for thyroid and
Speaker 1: lung cancer. My cancer can't be cured, only contained. I
Speaker 1: am so glad to hear your treatment was successful. Listen, man,
Speaker 1: if you need any support through your stuff, let me know.
Speaker 1: I'll call you.
Speaker 2: Let me just say to that caller, the previous one.
Speaker 6: Neither you, nor I, nor anybody that's been on the
Speaker 6: air has said anything derogatory about Biden or about his politics.
Speaker 6: We're talking about him as a man and why his
Speaker 6: disease was allowed to spread. I don't see how that's
Speaker 6: bashing him.
Speaker 1: Okay, this Bob logan plumbline services. If running your AC
Speaker 1: is more expensive than running your furnace, how can a
Speaker 1: heat pump be efficient. Isn't it just your AC running backwards, Bob?
Speaker 5: It is. It is your air conditioner running backwards. Basically,
Speaker 5: so where an air conditioner will remove the heat from
Speaker 5: the house, it's not actually blowing cold air in the house.
Speaker 5: It's removing heat from the house. When it works in reverse,
Speaker 5: it's pulling heat out of the air outside and putting
Speaker 5: it into your house. So even during cold days to
Speaker 5: negative five degrees, there's heat somewhere outside. Now to answer
Speaker 5: the question, there's you know, because I struggle with this,
Speaker 5: especially in Colorado, with our gas prices being as cheap
Speaker 5: as they are in electricity not being as cheap. Do
Speaker 5: you truly see as savings? But study after study after
Speaker 5: study has been done with Excel and the distributors and
Speaker 5: the manufacturers, and they assure us that that you will
Speaker 5: see a savings and eventually everything is going to go
Speaker 5: to election.
Speaker 1: Are you saying you're not saying, Bob, do I hear
Speaker 1: you saying that a heat pump can be as efficient
Speaker 1: or more efficient than a furnace.
Speaker 5: It's definitely more efficient. Now, whether whether there's a cost
Speaker 5: savings is another story.
Speaker 1: Okay, okay. I see like, for example, electric heat is
Speaker 1: one efficient, meaning the power in equals the power out where,
Speaker 1: but it doesn't mean it's cheaper.
Speaker 5: Correct, And I think that's what the what the color
Speaker 5: was asking about, or the person who who emails was
Speaker 5: asking is is it less expensive now because of the
Speaker 5: efficiencies we and and actually I just I just installed
Speaker 5: my systems last week in my house, and my mine's
Speaker 5: a dual fuel. So basically, uh, you you enter in
Speaker 5: your Excel bills gas and electrical electric prices and then
Speaker 5: the system determines uh most efficient.
Speaker 1: Wait a minute, wait a minute. You actually have an
Speaker 1: app or a program that talks to your system and
Speaker 1: it analyzes the best way to go for price. Yep,
Speaker 1: are you kidding me? That's incredible. I'll bet you pretty
Speaker 1: soon they'll have them so you don't even have to
Speaker 1: enter anything just the.
Speaker 5: Right now.
Speaker 2: Now.
Speaker 5: Now, that's that's the other thing with with the rebates.
Speaker 5: Right now you can get up to nine thousand dollars
Speaker 5: through through Excel, and then there's federal rebases. Yeah, that's
Speaker 5: crazy between Excel and federal rebates. Heat pumps or on
Speaker 5: all of it heat pumps and uh, and there's with
Speaker 5: Excel now the federal rebate is limited. I think it's
Speaker 5: two thousand dollar in total. But with with Excel, if
Speaker 5: you have two systems, or three systems or four systems
Speaker 5: some of the bigger homes do, there's no limit as
Speaker 5: to the number of systems you can apply for.
Speaker 4: You said something that made my eyebrows go up. You said,
Speaker 4: the heat pump can suck warm air out down to
Speaker 4: negative five. So what does happen at negative ten? You
Speaker 4: simply have no heat. If you have a heat pump.
Speaker 5: Your furnace kicks on. Okay, got it? Your gas furnace.
Speaker 4: Yeah, for the maybe three four days a year that's
Speaker 4: possible can happen, you know, or if you're up in
Speaker 4: the mountains or something.
Speaker 1: Right, that's very good to know, really good. I love
Speaker 1: that idea of a dual fuel.
Speaker 4: You guys, remember the old carroteene heaters. I remember growing
Speaker 4: up my parents had a kerosene standalone unit that would
Speaker 4: sit in the I forget what room or TV room
Speaker 4: that thing looked like. I bet they caused a lot
Speaker 4: of fires over the years, you think, I think it's
Speaker 4: I remember in the middle of your room in a
Speaker 4: stink too.
Speaker 1: You know. Yeah, how are they exhausted? Did they have
Speaker 1: a flu vent going outside?
Speaker 3: Nope?
Speaker 5: No, man, it was just like a standalone deal.
Speaker 1: I don't think they Why wasn't that Why wasn't that poison?
Speaker 1: Why wasn't that poison to people?
Speaker 5: I think it was a little bit, but you could
Speaker 5: explain a little bit about Mark.
Speaker 1: Now people are saying here, I got a text that
Speaker 1: many reputable doctors are saying, there is no way this
Speaker 1: was just discovered, Absolutely no way, and they said there
Speaker 1: would have been earlier indications on his regular yearly physical
Speaker 1: and someone had to consciously elect to keep it a secret. Anyway,
Speaker 1: that I'm not tall, I'm not bashing this man, but
Speaker 1: I am wondering about it because it is you know,
Speaker 1: it is significant. So anyway, give us a call with problems,
Speaker 1: questions and complaints three ZHO three seven to one three
Speaker 1: talks seven one three eight two five five. I was
Speaker 1: asking in the beginning of the show, who do you
Speaker 1: trust and why? And what do you not trust? Usually
Speaker 1: people are saying that no matter how hard they try,
Speaker 1: they cannot trust car dealers. They just don't trust them.
Speaker 1: Even when car dealers have one price, they just don't
Speaker 1: trust them. And car dealers on a list of trust,
Speaker 1: they're way down at the bottom. With attorneys, people don't
Speaker 1: trust attorneys, which I find really odd because trust is
Speaker 1: a hallmark of the profession. You're going to have to
Speaker 1: trust attorneys when you hire them. I mean, you know,
Speaker 1: otherwise you don't hire them right now, by the way,
Speaker 1: I just found them. Somebody sent me an article that
Speaker 1: mini splits. These are basically heating and air units that
Speaker 1: go on an exterior wall, and they call it a
Speaker 1: split because the head is on the inside of the house,
Speaker 1: which blows your heat or hot or cool air into
Speaker 1: the house, and the compressor and the guts for the
Speaker 1: furnace in the air are on the outside of the house,
Speaker 1: so it's split. It's not one unit. I didn't know this, Bob,
Speaker 1: But many splits need to be maintained exactly, not exactly,
Speaker 1: but need to maintain just like furnaces and air you
Speaker 1: have to clean them and service them. I didn't know that.
Speaker 1: I didn't realize that they So what do you do?
Speaker 1: Do they have to be cleaned?
Speaker 5: Absolutely? Yeah, every I mean really everything should be maintained
Speaker 5: in your home. Your plumbing system, your electrical system. There's yeah,
Speaker 5: those are things that are kind of out of side,
Speaker 5: out of mind people don't think about. But yes, many
Speaker 5: splits do have to you be maintained. And if you
Speaker 5: for those people who don't quite understand what a mini
Speaker 5: split is, if you've ever traveled to Europe, you see
Speaker 5: them a lot, but there it's basically it's typically a
Speaker 5: cartridge that's about three feet wide, maybe maybe eight or
Speaker 5: twelve inches tall, and it's it's usually a high up
Speaker 5: on the ceiling and then and then the outside. So
Speaker 5: the great thing about mini splits is you can you
Speaker 5: can put them in room by room. If you have
Speaker 5: a real hot or cold spot in your house that
Speaker 5: your furnace cannot keep up with, your air conditioner cannot
Speaker 5: keep up with, Yeah, it's a great option for that
Speaker 5: for that one room. People use them for additions. Yeah,
Speaker 5: there's there's a lot of great uses for mini splits.
Speaker 1: Thank you. We got to take a break. Three or
Speaker 1: three seven one three talk seven one three eight two
Speaker 1: five five. By the way, Compass Insurance will do insurance
Speaker 1: checkups to make sure you're not over insured, under insured,
Speaker 1: you're not paying too much, and they give you an
Speaker 1: honest assessment. The Insurancehealthcenter dot com three oh three nine
Speaker 1: nine six nine thousand Go with a sure thing Denver's
Speaker 1: Best roofer Excel Roofing dot com.
Speaker 10: You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up, free no obligation comparison
Speaker 1: call Compass insurance paying too much your coverage at dozens
Speaker 1: of insurance companies. Find out now three oh three, seven
Speaker 1: to seven to one.
Speaker 5: Help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate man dot com to list your
Speaker 1: home with Remax Alliance three oh three nine two zero
Speaker 1: sixteen twenty two.
Speaker 10: All right, welcome to this show.
Speaker 1: Tom Martino here along with Major Mark Major, and then
Speaker 1: our guests, say Bob Logan from online services plumbing, heat,
Speaker 1: including electric and drains. We have Deputy Bowdiputy dot Bill's
Speaker 1: got a comment. Go ahead, Bill, what's going on with you, sir?
Speaker 18: Real quick, Tom. If you go back to the beginning
Speaker 18: of Biden's administration, he was touting the fact that they
Speaker 18: would have a cure for cancer. And I'm wondering if
Speaker 18: at that point he already had prostate cancer, which we.
Speaker 1: Are no way of knowing, no way of knowing, but
Speaker 1: I have the majority of people texting you are saying
Speaker 1: there's no way, there is absolutely no way that they
Speaker 1: didn't know.
Speaker 18: Well, that's right, because if you're particularly the president of
Speaker 18: the United States, they're going to do a PSA test
Speaker 18: on him and at his age in addition to that.
Speaker 18: And you know, that's just as simple blood test as
Speaker 18: you know. And they would have known immediately if he
Speaker 18: was over four headed towards ten or what you know,
Speaker 18: any could have been anything above that, they would have
Speaker 18: had to do a biopsy of his prostate and confirming
Speaker 18: that he had prostate cancer. It's a no brainer.
Speaker 1: And I don't know the point of I don't know
Speaker 1: the point of delving into this except they are and
Speaker 1: I most let's let's face it, it's political. They're trying
Speaker 1: to show that they had this plan to get Kamala
Speaker 1: Harrison as president because they knew Biden couldn't do it.
Speaker 1: And then eventually he had to drop out altogether, not
Speaker 1: just because of the cancer, but because of his cognitive decline,
Speaker 1: you know. And then here's another thing. People are saying
Speaker 1: in the text messages that he truly wasn't running the
Speaker 1: country anyway, that really it was by committee. And here's
Speaker 1: another thing I want to know, and I'm asking this
Speaker 1: out of ignorance. Does anyone know how autopen actually works?
Speaker 1: I was told by my boyfriend. I looked it up
Speaker 1: and they say that autopen is literally an automatic signing
Speaker 1: mechanism that they do software controlled, but it sometimes is
Speaker 1: a mechanical device or a software device that gives the
Speaker 1: signature of the person who authorizes. Now, the controversy surrounding
Speaker 1: Biden is that they used his genuine autopen but did
Speaker 1: not get his consent on each in every document, and
Speaker 1: that they just snuck him through and he was so
Speaker 1: out of it he didn't even notice it. So, I mean,
Speaker 1: I didn't really know what autopen meant. I knew it
Speaker 1: was something like DocuSign or something electronic or something that
Speaker 1: was mechanical. But they're saying that his autopen many of
Speaker 1: those he absolutely has no idea that he did them,
Speaker 1: and that many of them can be reversed. Has anyone
Speaker 1: looked into the autopen part. That's another controversy onto itself.
Speaker 18: Yeah, well that's true. I just want to make a
Speaker 18: comment about this prostate thanks.
Speaker 1: Thank you.
Speaker 18: He could function with prostate cancer as president.
Speaker 1: Thank you, so, Marker or doc or bo any comments
Speaker 1: on autopens? Have you looked into that? The more I
Speaker 1: looked into it, and I did it out of I
Speaker 1: did it because I didn't understand fully what is autopen,
Speaker 1: and it's exactly what it sounds like. It's where you
Speaker 1: affix your signature to something automatically, but what's not so
Speaker 1: he Legally, the president or anyone who uses autopen, they're
Speaker 1: obligated to know exactly where the signature is going, even
Speaker 1: and they just do it as a convenience, and so
Speaker 1: they might say, here's a parton so and so, here's
Speaker 1: a part for so and so, but they have to
Speaker 1: run it by and we I am being told by
Speaker 1: some of the research on AI that there is there's
Speaker 1: a real possibility that Biden had no idea what he
Speaker 1: was doing with auto pen and that there was a
Speaker 1: great potential for abuse. Again, I'm not trying to bash him.
Speaker 1: I'm just saying that maybe we should have an age
Speaker 1: limit on a presidency. I don't know, maybe we should
Speaker 1: we Yes, yeah.
Speaker 7: The auto pen, I looked it up. It's been used
Speaker 7: since the Eisenhower administration. But I think you know, you
Speaker 7: use it for certificates, honorable you know, discharges. But I
Speaker 7: think the president needs to have an idea what he's
Speaker 7: of course people you use the auto pen for. But
Speaker 7: I'm sure a president has to same thousands of documents today,
Speaker 7: so it is unnecessary evil, But I think in this case,
Speaker 7: you know, it's come out in the news that Biden's
Speaker 7: aide wouldn't give the cabinet members access to Biden because
Speaker 7: his health was failing so much. And that's just really
Speaker 7: a disservice to the American people when the AIDS don't
Speaker 7: allow the President of the United States to have contact
Speaker 7: with the cabinet members because of his declining mental health.
Speaker 7: So I believe he wasn't using not knowing who had
Speaker 7: access to his auto pen machine in my pin.
Speaker 1: So that and that's the allegation, of course. Okay, So
Speaker 1: we talked about somebody had a question about mini splits.
Speaker 1: They still don't fully understand it. Okay, I'm going to
Speaker 1: explain it this way. If you downstairs and look at
Speaker 1: your furnace, Okay, I say, downstairs, wherever your furnace is.
Speaker 1: It's a big unit with a blower. It takes in
Speaker 1: fresh air and it heats it or it brings in
Speaker 1: air to be cooled with the air conditioner, which is outside.
Speaker 1: But let's just take the furnace part. It brings in
Speaker 1: outside air. It burns gas to create heat, and then
Speaker 1: the air flows over that heat exchanger into the house
Speaker 1: to warm the inside air. Then return air comes back
Speaker 1: from the house and back mixes with the fresh air,
Speaker 1: and it does it again over and over and over,
Speaker 1: so it is heating the air. The air is moving
Speaker 1: over a heat exchanger, and a heat exchanger is like
Speaker 1: the heat's on the inside of the exchanger. The air
Speaker 1: flows over it or through it. But what a mini
Speaker 1: split does so it's all in one unit that is
Speaker 1: sent through the ductwork in your home the heated air.
Speaker 1: A mini split takes the burning part or the condensing part,
Speaker 1: there's really not a burner, and it puts it outside
Speaker 1: the house, and then it takes the business end that
Speaker 1: blows the air in on the wall inside your house.
Speaker 1: So it's split. It's one unit split into two sections.
Speaker 1: One section is on the inside wall of your house.
Speaker 1: The other section is outside on the ground. And what
Speaker 1: it is is really an air conditioning system. And then
Speaker 1: to get heat they reverse cycle it. So the condenser
Speaker 1: and the coil are outside and the blower part is
Speaker 1: on the wall, so it's controlled remotely and it's split.
Speaker 1: The benefit is this, if you have a room with
Speaker 1: an exterior wall, then you can put a mini split
Speaker 1: in it. You don't have to run any duct work
Speaker 1: at all installation is less expensive than a conventional furnace.
Speaker 1: Operation can be slightly higher for a mini split. But
Speaker 1: they're making newer mini splits now that are very efficient. Now, Bob,
Speaker 1: I'm being told here that mini splits are being opted
Speaker 1: for by many old instead of replacing furnaces. Is that right?
Speaker 5: You broke up slightly there, Tom, You said they're being
Speaker 5: opted for.
Speaker 1: A long Okay, I'm being told that many older homes
Speaker 1: when it comes to replacing a furnace, are choosing instead
Speaker 1: to go with one or two mini splits.
Speaker 5: Yeah, and there's several reasons for that, but especially in
Speaker 5: Colorado with the older homes, they were not designed for
Speaker 5: air conditioning systems, so the duct work does not support
Speaker 5: the airflow that a conventional air conditioning system needs. Therefore
Speaker 5: you have to completely remodel your home to get air conditioning,
Speaker 5: or the other option is going with a mini split.
Speaker 1: That makes sense because the mini split, because how much
Speaker 1: is a mini split for a furnace to run?
Speaker 5: You don't need You don't get the static pressure or
Speaker 5: the amount of airflow needed to run an air conditioning system.
Speaker 5: So in order to run an air conditioning system, you'd
Speaker 5: have to expand the duct work.
Speaker 1: I get it, because air conditioning requires much more airflow
Speaker 1: than heat, right rucked, Yes, Bob, because you're pushing out
Speaker 1: hot air. Yes, Bob made an excellent point.
Speaker 7: The greatest advantage of many splits is that there's no
Speaker 7: sheet metal duct work. The duct work on the job
Speaker 7: is there's probably eighty percent of it. And Bob's right.
Speaker 7: These homes in Colorado are just not designed to have
Speaker 7: the required square area for air conditioning. So with a
Speaker 7: mini split, since you don't need duct work, you can
Speaker 7: get a lot of airflow, and the price is so
Speaker 7: much cheaper because installing doc work is so expensive. In
Speaker 7: the advantage, the main advantage with the minis blood is
Speaker 7: no doc work is required for them to work.
Speaker 1: Now, let's talk about this, Bob. On a twenty five
Speaker 1: hundred square foot house, you have one furnace, how many
Speaker 1: mini splits would you need? Oh?
Speaker 5: Boy? That all depends on on the configuration of the house.
Speaker 5: You know, an open floor plan is opposed to a
Speaker 5: closed floor plan. I mean, there's there's there's I would
Speaker 5: I say it's a complex I guess.
Speaker 1: So let's say let's say you need two mini splits.
Speaker 1: How does that compare in price on a twenty five
Speaker 1: hundred square foot house medium or high efficiency just apples
Speaker 1: with apples. How would the price of two mini splits
Speaker 1: compare with one furnace?
Speaker 5: Well, you're not going to save You're not going to
Speaker 5: save money installing a mini split over over a furnace
Speaker 5: in air conditioning system. Again, it's more it's more dependent
Speaker 5: on the needs and desires of the homeowner and with
Speaker 5: the home will accommodate. So you're not going to say
Speaker 5: you're not going to save money on buying and installing
Speaker 5: a mini split over a traditional system.
Speaker 1: But you, okay, you certainly would though if you had
Speaker 1: a room. I mean, okay, I see what you're saying.
Speaker 1: You're saying apples to apples dollar for dollar. It's not
Speaker 1: the big savings. But sometimes you have to do it
Speaker 1: because you can't put in the duct work, and sometimes
Speaker 1: you have to do it because of the way the
Speaker 1: house is configured. We have more coming up on the
Speaker 1: Troubleshooter Show. Go with a Sure Thing Denver's Best Roofer,
Speaker 1: Excel Roofing dot Com.
Speaker 10: You don't pay a cent until you're content.
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Speaker 1: nine two zero sixteen twenty two.
Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five to five.
Speaker 1: Tommy you there, Yes, sir, Yeah, I'm here, Thank you,
Speaker 1: Mark Mark Mark. Renew Home Innovations has the beautiful walking showers.
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Speaker 1: Bob Logan is with us Tombline Services. We're talking about plumbing, heating, cooling,
Speaker 1: electric drains. We're also talking about, of course, your life,
Speaker 1: whatever's on your mind. I ask people who they trust.
Speaker 1: People say that not people. A couple have said, they're accountants.
Speaker 1: They totally trust their accountants because they hire them to
Speaker 1: do a job. They do a job and they trust them.
Speaker 1: They trust their bookkeepers. These are all high levels of trust.
Speaker 1: As I've said before, car dealers are very low on
Speaker 1: the trust poll. Home services, it's really mixed, a mixed bag.
Speaker 1: Some people say, yes, of course I trust people that
Speaker 1: come into my home to fix things. Others say, I
Speaker 1: don't like when they try to sell me something. And
Speaker 1: here's a very delicate question, Bob Logan with plumbline here,
Speaker 1: I have a question. Yes, at Bob, you can almost
Speaker 1: repair anything, and then of course you can replace it.
Speaker 1: I think the fine line is when to push someone,
Speaker 1: and I don't maybe the word pushes even wrong. But
Speaker 1: the fine line is when to recommend replacement over repair.
Speaker 1: How do you guys reconcile that?
Speaker 2: Yeah, so.
Speaker 5: We are all about first diagnosing the situation, figuring out
Speaker 5: what's wrong with you know, whether it's furnished water heater,
Speaker 5: electrical panel, whatever the case might be, and then giving
Speaker 5: you options both short term and long term, short term
Speaker 5: meaning of repair, and then there might be some additional
Speaker 5: things that go along with that, and then of course replacement.
Speaker 5: So that way, a homeowner has all the information they
Speaker 5: need to make an intelligent decision. Do they want to
Speaker 5: put okay, you know, fifteen dollars into a twenty year
Speaker 5: old furnace, or do they want to take that money
Speaker 5: and use it to put towards a newer, higher efficiency furnace.
Speaker 5: It's their home.
Speaker 3: Here.
Speaker 1: Here's what I think in general, Bob, Bob, help me
Speaker 1: out here. But I think, in general, in general, if
Speaker 1: you have a furnace right now, based on the current
Speaker 1: technology and everything, I think if you have a furnace
Speaker 1: twenty years old, you shouldn't do any repairs. That's my
Speaker 1: personal opinion. What do you think.
Speaker 5: I agree wholeheartedly even you know, ten to fifteen years,
Speaker 5: and a lot of that depends on how it's maintained.
Speaker 5: You know, if a furnest has been maintained every year,
Speaker 5: you know you should get a good twenty years out
Speaker 5: of it. But if it hasn't been maintained within ten
Speaker 5: or twelve years, you're going to start seeing these high
Speaker 5: repairs and it might make sense at that point to
Speaker 5: replace it. And so again, every situation is a little
Speaker 5: bit different, and I do want to touch on one
Speaker 5: thing as far as you know up selling, So you
Speaker 5: know a lot of a lot of homeowners. We want
Speaker 5: we want to make sure that that we want we
Speaker 5: want to benefit them when we before we leave the house.
Speaker 5: And so since we're talking about furnace and air conditioning systems,
Speaker 5: that's that's a good subject. In Colorado, we live in
Speaker 5: a very dry climate. A lot of people don't realize
Speaker 5: that you can add humidification to your home during the
Speaker 5: winter months, especially people have dry skin, they wake up
Speaker 5: with bloody noses, maybe allergies, and so we can we
Speaker 5: can offer products that most homeowners aren't even where exist.
Speaker 5: And so in addition right roundness, we might offer different
Speaker 5: options for humanification.
Speaker 1: I got to I gotta take this break, Bob hold on,
Speaker 1: I got to take this break. We have more commented
Speaker 1: at up go with a sure Thing Denver's Best Roofer
Speaker 1: Excel roofing dot com. You don't pay a cent until
Speaker 1: you're content. Time for an insurance checkup free, no obligation.
Speaker 1: In comparison, call compass insurance paying too much your coverage
Speaker 1: at dozens of insurance companies. Find out now three oh three,
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Speaker 1: only customer when you choose frame durand the Real Estate
Speaker 1: Man dot com to list your home with Remax Alliance
Speaker 1: three oh three nine two zero sixteen twenty two. Hi
Speaker 1: Tom Archino, you know KH Home Solutions does window siding,
Speaker 1: doors and more. And I also have painting now KH
Speaker 1: Paint air Pros and that is at khwindows dot com. Hey,
Speaker 1: so Raise has a comment or a question about Audi.
Speaker 1: I believe Raise, go ahead, Yes, Tom.
Speaker 2: I was just wondering. I need your advice.
Speaker 17: I have to take my Audi to an auto repair shop,
Speaker 17: and I was wondering which one would you recommend me.
Speaker 1: You know what, I don't know of any particular Audi shops,
Speaker 1: but I knew I do know good shops in general.
Speaker 1: Tell me what kind of repairs are you talking about.
Speaker 17: I think it has to do something with the gas
Speaker 17: com because it's uh.
Speaker 18: I think there's a lot because I can smell.
Speaker 1: Jazz sharedan auto tech go with a sure thing Denver's
Speaker 1: Best roofer Excel Roofing dot com. You don't pay a
Speaker 1: cent until you're content. Time for an insurance check up
Speaker 1: free no obligation. In comparison, call Compass insurance paying too
Speaker 1: much your coverage at dozens of insurance companies find out
Speaker 1: now three oh three seven seven one help. You'll think
Speaker 1: you're his only customer when you choose Frank durand the
Speaker 1: real estate Man dot Com to list your home with
Speaker 1: Remax Alliance three oh three nine two zero sixteen twenty two.
Speaker 3: Rit News.
Speaker 9: You don't have.
Speaker 20: As can shoot is gonna help Come.
Speaker 5: Man Dix is the Troubleshooter Show.
Speaker 1: No Tom Martino, Hello Tom Martino here, Welcome to the
Speaker 1: show three oh three seven one three Talk seven one
Speaker 1: three eight two five five, where he help you solve your
Speaker 1: problems any way we can do it or answer your questions.
Speaker 1: So welcome to the only show of its kind anywhere.
Speaker 1: We've been talking about, among other things in your calls,
Speaker 1: which you can get right in right now at three
Speaker 1: o three seven to one three Talk. We've been talking
Speaker 1: about trust and who you trust, who you don't trust.
Speaker 1: Many people say that they trust their healthcare providers. A
Speaker 1: lot of that has to do with the state. There
Speaker 1: are many many This is what's amazing. There are many
Speaker 1: many malpractice suits filed every single year depending on the
Speaker 1: number of cases, so, in other words, the rate of
Speaker 1: claims per physicians. So somebody calculated the number of malpractice
Speaker 1: claims per one thousand physicians, and they compared it to
Speaker 1: other specialty groups. And malpractice is a major problem in
Speaker 1: the medical business. However, what's really weird is that very
Speaker 1: few of them actually win. Deputy Doc, you were in
Speaker 1: a doctor for forty five years. You delivered babies. By
Speaker 1: the way, obgyn area is very high in malpractice claims,
Speaker 1: not necessarily wins or victories, but claims. When it comes
Speaker 1: to trust, what's really odd is people say they trust
Speaker 1: their obgyn more so than any other doctor. There are
Speaker 1: doctors they don't trust, rust, there are doctors they do trust.
Speaker 1: A couple of the doctors that are trusted, really trusted
Speaker 1: are orthopedic doctors and obg y N. But why are
Speaker 1: there so many malpractice claims in that field?
Speaker 6: Doc, I don't I'm surprised that that many claims. It's
Speaker 6: just that the claims, if they if they are agreed
Speaker 6: upon and perfected, the cost is so high.
Speaker 2: If you have a child that you.
Speaker 6: Were accused of negligence and the court agrees with you,
Speaker 6: think about it. The you and of the insurance company
Speaker 6: have to pay for that child's care for you know,
Speaker 6: for as long as it lives.
Speaker 1: If it's that severe, right right severe. Now the highest
Speaker 1: number of malpractice claims not just an obg by on,
Speaker 1: I mean for medicine. Where do you think? What do
Speaker 1: you think the number one state is for malpractice?
Speaker 2: Pennsylvania?
Speaker 1: Real, why would you say that? I'm just curious.
Speaker 6: You have Pittsburgh and Philadelphia is notorious for making claims.
Speaker 6: The malpractice. The insurance is incredibly high in Pennsylvania. So
Speaker 6: I just assume we have two big cities that might
Speaker 6: be uh that, I don't know what is it?
Speaker 1: Well, it is, By the way, Pennsylvania is number two
Speaker 1: for malpractice claims. For every thousand physicians, there are five
Speaker 1: hundred three claims. Five hundred three claims. Oh, that's just
Speaker 1: like a for every thousand. That's amazing, yeah, fifty yeah.
Speaker 1: Now in New York, for every thousand physicians there's six
Speaker 1: hundred and sixty claims. So New York and Pennsylvania are
Speaker 1: the highest in the entire country. And then coming in
Speaker 1: second or in third, you have New Mexico. I don't
Speaker 1: know why New Mexico and Florida are so high. I
Speaker 1: have no idea why.
Speaker 6: Because you have a high degree of elderly patients who
Speaker 6: may have you know, if things go wrong with an
Speaker 6: elderly patient, they're more likely to cause a suit rather
Speaker 6: than in a young person.
Speaker 1: And by the way, Colorado is pretty mild. For every
Speaker 1: thousand physicians, you have one hundred and thirty eight claims.
Speaker 1: That's not a lot. Now, these are claims, not victories.
Speaker 1: California is not that bad. California is two hundred and
Speaker 1: seventy seven claims per thousand physicians. Now, somebody said here, now,
Speaker 1: this is what's amazing. And I ask people. I texted
Speaker 1: back and I asked them if they were black or
Speaker 1: white only because they said they don't trust police. And
Speaker 1: the ones who did not trust police were black, and
Speaker 1: the ones who did trust police are white. Now, obviously
Speaker 1: I can't say one way or another when it comes
Speaker 1: to blacks. I don't know. But do you truly feel
Speaker 1: I know I have black listeners, of course, do you
Speaker 1: truly feel you can't trust police to the in this
Speaker 1: day and age right now? Are police truly do you
Speaker 1: still feel a bit threatened as a black man when
Speaker 1: it comes to police. I'd like to know that. I
Speaker 1: want to hear from you. Do you feel that there
Speaker 1: is some kind of built in, prejudiced prejudice against I
Speaker 1: should say, yeah, prejudice, prejudice, prejudice against black men. Another one.
Speaker 1: A number of employers say they cannot trust gen Z
Speaker 1: again this gen Z, My god, does gen Z get
Speaker 1: a beating? They can't trust job applications that they have
Speaker 1: found people lying on job apps and many of the
Speaker 1: gen Z people admit lying. Where do you think they
Speaker 1: lie the most when it comes to their job app
Speaker 1: Where would you say? What would you say they lie about?
Speaker 1: They lie about.
Speaker 2: Their duties on what the job requires.
Speaker 1: They lie about their experience. Many of them make up experience.
Speaker 4: Jesus how much they make up They were born between
Speaker 4: like ninety seven and twenty twelve.
Speaker 1: I know, but by the way, could you make up?
Speaker 1: I don't know, But man Mark, I swear to you.
Speaker 1: The employers say, overall, I mean, gen Z is getting
Speaker 1: a black eye in so many ways. And as Mark
Speaker 1: pointed out, the ages of a gen Zer is going
Speaker 1: to be eleven to twenty six, So we're talking basically
Speaker 1: eighteen to twenty six year olds. I mean, let's face it,
Speaker 1: for the job industry. But they're saying that this is
Speaker 1: the worst generation that they've come across when it comes
Speaker 1: to lying, laziness, entitlement. Now millennials are twenty seven to
Speaker 1: forty two years old. Millennials have now taken a back seat,
Speaker 1: and gen zs are the target of a lot of
Speaker 1: ire of employers, and they're saying they hate hiring anyone
Speaker 1: from eighteen to twenty six years old. They hate it
Speaker 1: because they say that they are lazy and entitled. Now
Speaker 1: I'm going to say someone who's not lazy ENTI I
Speaker 1: mean I know winners as because I know Mark's kids,
Speaker 1: and I mean his are exceptional. So Mark, your kids
Speaker 1: not only stand out for good generation, they stand out
Speaker 1: from gen Z's like one thousand percent. His daughter's one
Speaker 1: of the youngest attorneys ever practice. I mean she just
Speaker 1: got her license. I mean, just excuse me, god, her
Speaker 1: graduation over the weekend and going to go for the
Speaker 1: bar association. And then his son is managing Walmart, for
Speaker 1: God's sakes. I think Mark part of the reason. I'm
Speaker 1: not saying they don't stand out. They stand out by themselves,
Speaker 1: but compared to their peers, they stand out way more.
Speaker 1: Gen Z has a black eye basically, Now, Bob Logan, Yeah,
Speaker 1: but you're in the business of hire and now gen
Speaker 1: Z again, they're so young.
Speaker 5: I mean, think about that gen z at twelve.
Speaker 4: If you were born in twenty twelve, I mean, you
Speaker 4: might be fourteen right now.
Speaker 5: So it's yeah, well we're talking to go right. Well,
Speaker 5: I mean, Mark, I'm really talking about twenty they're twenty
Speaker 5: five years old or younger.
Speaker 18: Right.
Speaker 4: A lot of people don't get their pooh together until they're, you.
Speaker 5: Know, mid twenties, early thirteen.
Speaker 1: I hate to say, I hate to say, well in
Speaker 1: my day, but Mark, what were we doing at twenty two?
Speaker 5: Wow?
Speaker 4: We were reporting ourselves off. But you and I are
Speaker 4: a little different.
Speaker 2: Well, Tom, right, I mean I are the greatest generation.
Speaker 1: Remember that that that was what they were called, and
Speaker 1: we would be baby boomer.
Speaker 2: Well you boomer. I missed it by one year.
Speaker 1: You are too, Doc. Baby boomers go to seventy seven years.
Speaker 2: Old, right, so I'm always seventy seven.
Speaker 1: Oh I didn't know that. Okay, I'm sorry, I didn't
Speaker 1: know that yet. But Doc, honest to god, I thought
Speaker 1: you were still I don't know, I thought you were
Speaker 1: in your late seventies somewhere in there. But in any case,
Speaker 1: you're doing really well as far as now cognitively, I'd
Speaker 1: put you up against Joe Biden. Thank you, and uh
Speaker 1: prostate wise, I put you up against them. I should
Speaker 1: make fun of it. I really shouldn't make fun of that.
Speaker 1: I'm so sorry, and I mean that. I'm sorry for that.
Speaker 1: By Tom in any case, Yeah.
Speaker 2: I know you love these surveys. You half one?
Speaker 6: Here, what do you I will give one hundred dollars
Speaker 6: to our fund if you could tell me what country
Speaker 6: has the highest divorce rate.
Speaker 1: Wow, now you're not gonna let me look it up,
Speaker 1: so let me think right now. I say the US.
Speaker 1: I say the US.
Speaker 2: We're in the middle of the pack.
Speaker 6: India has the lowest divorce rate and Portugal has the
Speaker 6: highest divorce rate.
Speaker 1: I wonder why do they give a reason in the article?
Speaker 2: Just a list, and I know your like to go
Speaker 2: through that.
Speaker 1: No, No, what I like is how they I like
Speaker 1: the commentary on society because I think it gives insights. Because,
Speaker 1: believe it or not, this is what I don't under
Speaker 1: stand eighteen to twenty six year olds. Again, it's eleven
Speaker 1: to twenty six gen Z. But gen Z also has
Speaker 1: some of the lowest complaint rates for consumer problems. Now,
Speaker 1: if they're so entitled, why would they not be more
Speaker 1: of a complainer. Now Dennis has a comment on police.
Speaker 1: Go ahead, Dennis, Yes.
Speaker 13: Uh, I'm not black or I'm not white. You know,
Speaker 13: it's not just black and white out there. But I'm
Speaker 13: a Mexican American and I okay, you know the black
Speaker 13: is only like why I need to say in Colorado?
Speaker 13: Yeah about black and white, there's other people out here.
Speaker 1: Well no, no, I was talking. I was talking about
Speaker 1: that on trust for police. What about you? What about
Speaker 1: do you trust police?
Speaker 11: Hell no, And.
Speaker 13: I'm seventy eight years old. Never happened, never will. But
Speaker 13: that's why I just say, uh, you know, we're always
Speaker 13: hearing about black and white, black and white, but there's
Speaker 13: a work were mere considered a minority?
Speaker 9: But what not?
Speaker 13: That's not see moron, And I'm talking to Mexican America.
Speaker 18: I'm not talking about the immigrants.
Speaker 1: Okay, thanks, all right, well, thank you, yeah, you're right.
Speaker 1: I mean I didn't ask you know what when those
Speaker 1: people texted me.
Speaker 4: The black population in Colorado, at least according to this
Speaker 4: is just barely over four percent. And I think the
Speaker 4: Hispanic population, I know, he said, you know, Mexican, but
Speaker 4: Hispanic his n the number.
Speaker 5: I'm pulling up is higher than that, so that's interesting.
Speaker 1: Yeah, and again I didn't ask about trusting police among
Speaker 1: Mexican Americans. I asked the people who said they didn't
Speaker 1: trust out of curiosity.
Speaker 5: I think a lot as age too.
Speaker 4: I think if you asked how old was that person,
Speaker 4: like eighty or something seventy eight, I mean, think of
Speaker 4: the different things he's seen in his life life that
Speaker 4: someone that's fourteen hasn't seen.
Speaker 5: I mean, that's just the way that is.
Speaker 6: I would have loved to ask Dennis the question, when
Speaker 6: you have all these demonstrations against our immigration policy and
Speaker 6: deportation policies, why do they all waive Mexican flags if
Speaker 6: they want to stay in America. I would think if
Speaker 6: you're if you're protesting being sent back to Mexico, because
Speaker 6: without our laws, you would have America.
Speaker 2: You have, you know, our flag and our Mexican flags.
Speaker 4: You know, this is saying twenty two percent of the
Speaker 4: state's population identifies as Hispanic or Latino. That's almost a
Speaker 4: quarter of state. And then that's big, that is a big,
Speaker 4: dead thirty state. He really did have a good point
Speaker 4: on that. Everybody always is talking black and white, but wow,
Speaker 4: that's Uh, that's that's almost a quarter of the state
Speaker 4: right there.
Speaker 1: Okay, I got to take this break. And then one
Speaker 1: of the biggest areas of trust. The distrust came from,
Speaker 1: you know what politics. I mean that is a clear
Speaker 1: decisive people say they do not trust people of the
Speaker 1: other party, period, no matter what business they're in, and
Speaker 1: they use a business. Some people have actually stopped using
Speaker 1: a business because they heard about their political affiliation. I
Speaker 1: don't know of that if I would ever do that.
Speaker 1: We got more coming right up. Go with a sure
Speaker 1: thing Denver's best roofer Excel Roofing dot com. You don't
Speaker 1: pay a cent until you're content. Time for an insurance
Speaker 1: checkup free, no obligation. In comparison, call Compass Insurance paying
Speaker 1: too much your coverage at dozens of insurance companies find
Speaker 1: out now three oh three seven seven to one help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate Man dot com to list your
Speaker 1: home with Remax Alliance three nine two zero sixteen twenty two.
Speaker 1: Hi Tom Martine, You're a troubleshooter three O three seven
Speaker 1: one three talks seven one three eight two five five
Speaker 1: Water pros dot at the best water system is the
Speaker 1: lowest prices at the kitchen sink for drinking water three
Speaker 1: oh three eight six two five, five five four. Now
Speaker 1: let's talk to Andrew as a comment on police and
Speaker 1: trusting police. Go ahead, Andrew.
Speaker 17: Yeah, I was just gonna say kind of in my lifetime,
Speaker 17: I'm fifty fifty seven and U yes, you know, like
Speaker 17: in the seventies and eighties and even into the nineties,
Speaker 17: I've seen some situations where some police were we're just
Speaker 17: looking to to thump somebody's skull.
Speaker 5: You know, and not all of them Rodney, Kay, there's a.
Speaker 17: Lot of good ones, yeah, exactly. And uh. And I
Speaker 17: think that, you know, when this the defund the police
Speaker 17: and everything came, it kind of shifted the pendulum from
Speaker 17: the police aside more to the public side. But I
Speaker 17: think it went a little bit too far on the
Speaker 17: other side.
Speaker 21: Likes yeah, yeah, I mean there's a lot of good
Speaker 21: police out there, but I've seen a lot of bad
Speaker 21: that were, you know, they were just using.
Speaker 17: Situations to either get out there or just just playing
Speaker 17: to thumb somebody, you know. And uh, and you know, nowadays,
Speaker 17: I just think that, you know, the police are kind
Speaker 17: of back on their heels, which is I don't think
Speaker 17: that's the best position for them to be in. But
Speaker 17: you know, they're being scrutinized for everything that they do now.
Speaker 2: And it's uh.
Speaker 17: Like I said, I just think the pendulum shifted quite
Speaker 17: a bit, but too far, in my opinion.
Speaker 1: I get it, I get it. I think that the
Speaker 1: defund police was the stupidest thing I ever heard in
Speaker 1: my life. However, I do know the frustration that caused it,
Speaker 1: but I think the idea of defunding police is so stupid.
Speaker 1: Of course, we don't even hear that anymore. It's not
Speaker 1: obviously all police. I mean, you know, you had a
Speaker 1: couple of idiots on the force in Minneapolis, but to
Speaker 1: go through the country like that was crazy, just crazy.
Speaker 1: We need to support law enforcement, but there are some idiots.
Speaker 1: There are some idiot police officers. And I don't know
Speaker 1: what it is, but I've noticed it. There is this
Speaker 1: certain amount of officers. They don't They escalate everything too quickly,
Speaker 1: too much. I'll never forget. I swear to God that
Speaker 1: I saw a family in a van. It happened to
Speaker 1: be a Mexican family in a van that were coming
Speaker 1: to Denver to have medical procedures done from Pueblo. They
Speaker 1: were broken down on Santa Fe. I pulled up and
Speaker 1: saw them pulled over. I saw this woman out looking
Speaker 1: at the car, and I said, what's going on. She says,
Speaker 1: my van broke down. We're going to Children's hospital and
Speaker 1: I need help. And I said, I'll tell you what.
Speaker 1: I will have you tuck your van toad over to
Speaker 1: Pro Auto Care and I'll take care of whatever it is,
Speaker 1: or I'll try to find out what's wrong with it,
Speaker 1: and I'll get you guys a ride over to Children's
Speaker 1: so you can check in. And a police officer from Inglewood.
Speaker 1: And by the way, all of the negative experience I
Speaker 1: have ever had with police have been in Englewood. The
Speaker 1: guy from Inglewood, the police officer shows up and says
Speaker 1: what's going on? And she starts talking to him and
Speaker 1: I was there and he says, you leave, and I said,
Speaker 1: excuse me, I was here helping her. I want to
Speaker 1: have her van toad. He said, no, we'll take care
Speaker 1: of it. So what they are doing is he'd call
Speaker 1: a tow company. She'd have to pay full tilt. I
Speaker 1: was going to have it done, I said, officer I
Speaker 1: was going to have her toad free of ar and
Speaker 1: help her out. He said, if you do not leave,
Speaker 1: you're under arrest for interfering with police. And I said what,
Speaker 1: And he starts walking toward me with his hand on
Speaker 1: his gun. And this is the kind of stuff that
Speaker 1: makes people hate these But those are the kinds of
Speaker 1: things I think. I don't know police like either they're
Speaker 1: in a bad mood or they just want to take
Speaker 1: control of everything. I've seen so many people get into
Speaker 1: trouble for innocent things like that. But I don't think
Speaker 1: it's every police officer. I just think, like in every
Speaker 1: single occupation, you have idiots and you have good people.
Speaker 1: I mean, I think it goes for police too. I
Speaker 1: think you have police officers who are wonderful people, and
Speaker 1: you probably have police officers who are just jerks. But
Speaker 1: you know, I always go ahead.
Speaker 5: You said something that I think is true. In all
Speaker 5: all trades of life, you know, there's and it's usually
Speaker 5: the small percentage of bad apples that give a black
Speaker 5: eye to the entire industry, whether it's police officers, whether
Speaker 5: it's bad attorneys, whether it's bad tradesmen and plumbing, heating, cooling,
Speaker 5: or electrical, whether it's bad mechanics. I think the majority
Speaker 5: of people are good people. The majority of police officers,
Speaker 5: trades people, mechanics, they're good people, hard working people. They
Speaker 5: just want to do their job and serve their community.
Speaker 5: But then you get a few people with egos or
Speaker 5: cris or or whatever these might be, and unfortunately they
Speaker 5: that small percentage ends up representing the entire industry.
Speaker 1: I know, I know we tend it. That's right and
Speaker 1: so Bob. But while I have you here with your
Speaker 1: mic on, somebody wants to know if a mini split
Speaker 1: can handle sub zero weather.
Speaker 5: Yes, it can, depending on the manufacturer. I I don't
Speaker 5: want to give bad figures out, but yes, they can
Speaker 5: handle sub zero weather.
Speaker 1: Someone else said they saw an ad for mini splits
Speaker 1: that can be self installed because they're so simple. Is
Speaker 1: that that sounds complicated to me? I mean, doing a
Speaker 1: hole in your exterior wall and trying to put a
Speaker 1: mini split in?
Speaker 3: My God?
Speaker 1: But have you heard of self installation or do it
Speaker 1: yourselfers doing it?
Speaker 3: I have?
Speaker 5: I mean, you can buy a furnace online if you
Speaker 5: want to. But well, of course, I mean, yeah, I'm
Speaker 5: I'm with you. That's you know, ninety percent of the
Speaker 5: calls we get from people who have repairs, Usually it's
Speaker 5: something they try to do themselves and then the repair
Speaker 5: ends up costing more because they exasperated the situation. But
Speaker 5: these are things that I would not as a unless
Speaker 5: you are a trained professional deal with.
Speaker 1: Hey, while we're on the topic of HVAC, Deputy Bow,
Speaker 1: did you ever call that company about the fifty six
Speaker 1: hundred guests fifty six hundred dollars gas valve?
Speaker 5: He stepped down, Thomas.
Speaker 1: Okay, we'll figure it out.
Speaker 3: Uh.
Speaker 2: Yeah.
Speaker 1: This one woman called in earlier in the show and
Speaker 1: paid like, oh, was it fifty eight hundred or something,
Speaker 1: some ridiculous amount for a gas fifty six hundred from
Speaker 1: Jurassic Air. I wonder if he made that call. I'm
Speaker 1: gonna ask him about that. Coming back three oh three
Speaker 1: seven one three talk seven one three eight two five
Speaker 1: five more right after this, go with a sure thing
Speaker 1: Denver's Best Roofer Excel roofing dot com. You don't pay
Speaker 1: a cent until you're content, wait time for an insurance
Speaker 1: check up free, no obligation. In comparison, call Compass insurance
Speaker 1: paying too much your coverage at dozens of insurance companies
Speaker 1: find out now three all three seven to seven to one. Hell,
Speaker 1: you'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate Man dot Com to list your
Speaker 1: home with Remax Alliance. Three oh three nine two zero
Speaker 1: sixteen twenty two. Hi Tom Martino, your troubleshooter. Three oh
Speaker 1: three seven one three talk three oh three seven one
Speaker 1: three eight two five five. We got bob logan with
Speaker 1: us from plumb Line Services Plumbing, hitting, cooling, electric and drains. Plus.
Speaker 1: We've been talking about all kinds of problems, questions and complaints.
Speaker 1: Whatever's on your mind. Give us a call of the
Speaker 1: three oh three seven one three talk seven one three
Speaker 1: eight two five five. Do you know what ACR is?
Speaker 1: Does anyone? Do you know what that stands for?
Speaker 3: It?
Speaker 1: It's chilling, and it gives credibility to who I thought
Speaker 1: was overly paranoid, Deputy Dimitri. He's not here, but I
Speaker 1: thought he was overly paranoid. But there is actually something
Speaker 1: called ACR on every every smart TV. It is automatic
Speaker 1: content Recognition. It's surveillance technology on every TV that literally
Speaker 1: gathers information on what It gathers information on what you're watching,
Speaker 1: and it then stores it and sells the profile, and
Speaker 1: you're targeted with ads on other media as well. It's
Speaker 1: amazing to me on a given day how much our
Speaker 1: habits are recorded. Almost everything we do is recorded.
Speaker 3: Now.
Speaker 1: I heard you guys talking during the break in the
Speaker 1: studio about assuming that everything you do is on camera.
Speaker 1: Were you guys talking about that?
Speaker 5: We were, Yeah, you believe.
Speaker 10: I mean if you think.
Speaker 1: About somebody has a smartphone or there's a traffic cam
Speaker 1: or some kind of a camera, there's almost almost everywhere
Speaker 1: everything is recorded.
Speaker 5: Yeah, I mean, now, Bob, you're seeing it in people's homes.
Speaker 1: Now.
Speaker 5: I have cameras in our house.
Speaker 4: Of course, we have them outside everywhere, but most people
Speaker 4: have cameras in their house now.
Speaker 1: Absolutely not only in their home, but in their cars
Speaker 1: out you know. Listen, here's the deal. Do you think
Speaker 1: there'll ever be a time? Well, dash cams are pretty
Speaker 1: damn common right now, right, I mean a lot of
Speaker 1: people have dash cams. Do you think there will ever
Speaker 1: be a time when we wear body cams as a
Speaker 1: matter of fact? That really, I know it would be weird,
Speaker 1: but it's quite possible. It really is quite possible. Look
Speaker 1: at I'm just going to give you an idea. I
Speaker 1: was looking online for a certain car, just browse. Okay,
Speaker 1: I'm on a page right now where I'm talking about
Speaker 1: automatic content content recognition, and to the right side are
Speaker 1: ads for these cars. You're always a mistake.
Speaker 4: You're always so blown away by that stuff. When you
Speaker 4: install all these apps, it says, do you mind if
Speaker 4: we listen to you, do you mind?
Speaker 5: If we see what you're browsing?
Speaker 21: Do you mind?
Speaker 5: Do you mind?
Speaker 4: And of course people install the free app and then
Speaker 4: that's it. And then with the TVs if you want
Speaker 4: to watch Hulu.
Speaker 5: Or Netflix, whatever the hub is.
Speaker 4: You've got to accept everything that hub does, which is
Speaker 4: collect information about you, but don't shocking sometimes. But wait,
Speaker 4: don't you find it better than like, all of a
Speaker 4: sudden you're getting commercials, you know, wherever on your laptop
Speaker 4: or wherever for feminine hygiene products compared to electronics you
Speaker 4: were looking for.
Speaker 5: I mean, aren't you glad they kind of do target
Speaker 5: you with stuff at least you're interested in, you know what.
Speaker 1: In a way, I really think you're right. I'd rather
Speaker 1: see things I've been looking at and now I've actually
Speaker 1: had that happen where I was looking for something searching.
Speaker 1: I didn't buy it, but later on, while I was
Speaker 1: browsing something else, it came up, and when it came up,
Speaker 1: I bought it, So it actually assisted me. So I
Speaker 1: don't think spying is altogether bad. Now Again, Dimitri's not
Speaker 1: here to defend himself, but he believes everything is spying
Speaker 1: on us, and he tries to be as disconnected as possible.
Speaker 1: I'm not so paranoid about the spying because I can't
Speaker 1: think of anything that I'd be doing that where it
Speaker 1: would hurt me. I mean, I really can't. I don't
Speaker 1: care if they know what I'm shopping for. I don't
Speaker 1: care if they know what I like and don't like.
Speaker 1: I guess the only time I would be upset is
Speaker 1: if they were not just spying, but kind of pirting
Speaker 1: my information that I don't.
Speaker 4: What you just talked about. They call it retargeting. It
Speaker 4: is incredible because you're out there or you're looking for
Speaker 4: something a blender. You could be on Amazon, you could
Speaker 4: be on Walmart, you could be anywhere. Then all of
Speaker 4: a sudden, the next day, someone hits you with that
Speaker 4: retarget and they know you're already interested in it. Maybe
Speaker 4: it's a few bucks less than it was the other
Speaker 4: day and then bam, you buy it. It's a very
Speaker 4: smart way of advertising.
Speaker 1: I think it is too and I think more and
Speaker 1: more people are being targeted now. There was a move
Speaker 1: Afloat and I'm not sure what's happening, where people could
Speaker 1: opt out of things, and what they would do is
Speaker 1: they would sell their information. In other words, the person
Speaker 1: themselves would opt into certain things for a certain amount
Speaker 1: of money per month. And for example, if if you
Speaker 1: volunteer to be tracked and you charge different services, like
Speaker 1: from a few pennies to a few dollars a month,
Speaker 1: and you could get hundreds of these sources that subscribe
Speaker 1: to you.
Speaker 4: That almost sounds like you listen in a way, except
Speaker 4: you know, it just listens to what you're listening to, right.
Speaker 1: But think about that if you had the choice of
Speaker 1: who you wanted to spy on you, and you allow
Speaker 1: them to. So let's say you get fifty cents a
Speaker 1: month from one, two dollars from another, you get twenty
Speaker 1: five dollars a year from another. This was a move
Speaker 1: and I don't know what happened to it, but it
Speaker 1: was a move to make people to give people complete
Speaker 1: control on who spies on them, because I would not
Speaker 1: mind people spying on me. So, for example, they may
Speaker 1: put out a call they want males who make between
Speaker 1: let's say, thirty and sixty thousand a year, or they
Speaker 1: might want women who do not work, or they may
Speaker 1: want older people seventy and older with higher income, and
Speaker 1: you fit the demographic. You volunteer, You literally sign up,
Speaker 1: and you are in control of your own spying of
Speaker 1: who is allowed to spy on you. In order to
Speaker 1: do that, though, you have to make sure people aren't
Speaker 1: getting your information free. And I don't remember, I don't
Speaker 1: recall what happened to this technology that they were trying
Speaker 1: to pioneer. But I think that would be the ultimate
Speaker 1: and the best use of spying apps, where you get
Speaker 1: to choose who you want to spy for you. If
Speaker 1: anybody has any links on that movement, let me know.
Speaker 1: We got more coming up on the Troubleshooter Show. I
Speaker 1: think we're never going to stop spying ever, We're never
Speaker 1: going to stop now, Scott, real quick, what is your question?
Speaker 1: Will we'll ponder it during the break? What is your question?
Speaker 5: Scott?
Speaker 15: Thank you for taking my saw Tom. Tom, We're going
Speaker 15: back to the interaction you had with that, I think
Speaker 15: a Brighton police officer with that a Mexican American family.
Speaker 15: There was no no, it was on the road.
Speaker 1: It was it was inglewood, Inglewood.
Speaker 18: Yeah, thank you, Tom.
Speaker 15: So, Tom, you kind of left me hanging there. The
Speaker 15: last I heard was the officer confronted you and uh
Speaker 15: and then and then the story kind of stopped there.
Speaker 15: So a couple of questions, if I may, First, did
Speaker 15: you did you file a complaint with the with the
Speaker 15: police apartment with that with the officer's actions, No, I
Speaker 15: did not, Okay. Second, was there any way to follow up?
Speaker 15: Or did he explain why he was acting that way?
Speaker 1: Yes, he said, and I need you to move your car.
Speaker 1: I need you to leave and move your I need
Speaker 1: you to move your car and leave. And I said,
Speaker 1: I'd like to help these people out and he said,
Speaker 1: I told you to leave, blah blah blah. So I
Speaker 1: think I was pulled over behind them.
Speaker 2: Okay, Tom.
Speaker 15: A possible explanation, I agree that guy. The guy acted
Speaker 15: pretty aggressively towards you. A possible explanation one is that
Speaker 15: the guy's just a jerk. Another one is that maybe
Speaker 15: he wan Maybe he wan those plates and maybe there
Speaker 15: was something wrong with the plates. Uh, maybe there was
Speaker 15: a bulowout for a Mexican American family driving this kind
Speaker 15: of car.
Speaker 1: Well, of course, Scott, there could have been all kinds
Speaker 1: of things. I think what he wanted to do is
Speaker 1: is just take control of the situation. And he probably
Speaker 1: thought I was a pain in the ass.
Speaker 15: That's that's certainly, that's certainly a reasonable explanation.
Speaker 1: Hold on, Scott, I gotta take this break, but you're
Speaker 1: welcome to hang on. Will come more coming up? Go
Speaker 1: with a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent until you're content. Time for
Speaker 1: an insurance check up free, no obligation. In comparison, call
Speaker 1: help this insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three all three seven
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the real estate Man dot
Speaker 1: com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty two. Hi Tom Martine
Speaker 1: here three O three seven to one three talk. Okay,
Speaker 1: So I said I pulled over to help this family
Speaker 1: in a van.
Speaker 5: I remember this table, the flat tire.
Speaker 1: I know there was something else wrong with it, and
Speaker 1: I knew that, and I was on the phone with
Speaker 1: with pro Autocare and al Romas was going to send
Speaker 1: a tow truck. And then the police pulled up and
Speaker 1: I said, I have a tow truck coming. I'm going
Speaker 1: to help these people. He said, leave again. I don't
Speaker 1: have a chance. Member finished with the story.
Speaker 5: You were perturbed.
Speaker 1: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 1: dot com.
Speaker 10: You don't pay a cent until you're content.
Speaker 1: Leave time for an insurance check up free, no obligation
Speaker 1: in comparison call Compass Insurance. Pay too much your coverage
Speaker 1: at dozens of insurance companies find out now three oh
Speaker 1: three seven seven to one help. You'll think you're his
Speaker 1: only customer when you choose Frank durand the real estate
Speaker 1: Man dot com to list your home with Remax Alliance
Speaker 1: three oh three nine two zero sixteen twenty two.
Speaker 3: Ripped off new who you don't have? Come run in
Speaker 3: as sass as we can show.
Speaker 20: Shooter's gonna help.
Speaker 11: Come man, this is.
Speaker 5: The Troubleshooter Show.
Speaker 4: No Tom Martinez, Welcome my friends to the only show
Speaker 4: of It's can. We're here to solve problems, answer your questions,
Speaker 4: take complaints.
Speaker 5: I'm shaking it and baking it. You've been ripped off?
Speaker 5: Three oh three seven one three eight two five five
Speaker 5: three oh three Martino. We also have Bob Logan in
Speaker 5: with us. He, of course, is the owner of plumb
Speaker 5: Line Services. Great guy.
Speaker 4: I've known Bob now coming up on fifteen years and
Speaker 4: what a great company. Plumbline has personally helped me out
Speaker 4: of our house in Castle Rock and our house in Franktown.
Speaker 4: And any questions you have HVAC related, I got a
Speaker 4: few for Bob up there too. But if you've got
Speaker 4: a contractor that ripped you off, you got a Dennis
Speaker 4: that's got irritated, maybe a landlord. Anything you get the idea?
Speaker 4: Three zho three Martino. That number works on and off
Speaker 4: the air. Three zero three Martino. We got three lines open.
Speaker 4: Hey Scott, we were talking with you about when Tom
Speaker 4: got pulled.
Speaker 5: Over, and I remember that day. He was in a
Speaker 5: very bad mood.
Speaker 4: Here's what I think went down, and what we're talking
Speaker 4: about is years ago, probably twenty eighteen, maybe seventeen. Tom
Speaker 4: was driving down Santa Fe and basically there was a
Speaker 4: car off to the side, and for whatever reason, he
Speaker 4: decided he wanted to see if they needed some help.
Speaker 4: I think a young woman was outside of it. But
Speaker 4: Tom pulled over asked something was wrong with their car.
Speaker 4: I don't remember if it was a flat tire, something
Speaker 4: was basically disabled their car. So Tom's out talking to him.
Speaker 4: A police officer shows up and he's like, okay, I'm
Speaker 4: here now, you need to get back in your car
Speaker 4: and leave. And I have a feeling someone else probably
Speaker 4: called the police, and the police showed up to that
Speaker 4: car and it had to do its investigation and just
Speaker 4: didn't want anybody else there. But I do remember Tom
Speaker 4: talking about it on air for about three hours. So
Speaker 4: it was like that, Scott, are you a cop? I know, sir,
Speaker 4: all right, Well you had basically some point to make
Speaker 4: over that.
Speaker 15: Yeah, So Mark, I mean, there's there's a lot of
Speaker 15: possible situations that could have explained what was going on.
Speaker 15: Certainly one of the it's certainly that the cop was
Speaker 15: a jerk. I'm not saying that, but you know, as
Speaker 15: I told to Tom, I mean, the cop could run
Speaker 15: the plates.
Speaker 18: There could be some problem with the car.
Speaker 9: This could be some problem with the driver, something we
Speaker 9: don't know.
Speaker 5: Or simply didn't know and wanted to get to the
Speaker 5: bottom of it. That's the other thing.
Speaker 15: Well, and where if there were one of those other situations,
Speaker 15: the cop might not have had Todd more inclination to
Speaker 15: inform Tom of.
Speaker 18: What he was doing.
Speaker 15: But I'm not saying and I'm not saying Tom's wrong.
Speaker 15: He might be spot on with this thing. Yeah, I
Speaker 15: think there might be a what Tom went on to
Speaker 15: mention that I think it was the the Inglewood Was
Speaker 15: it Inglewood Inglewood?
Speaker 17: Uh?
Speaker 15: Then he goes on to say, well, you know the
Speaker 15: Inglewood gid. He seems to have a lot of complaints,
Speaker 15: so his conclusion might have might have been the result
Speaker 15: of a little confirmation bias there.
Speaker 5: No, I think so too.
Speaker 4: I actually remember that day, I'm not kidding, and I
Speaker 4: remember thinking, you know, the guy definitely kind of snapped
Speaker 4: at him, and Tom definitely was just trying to help
Speaker 4: these people, There's no doubt about that.
Speaker 5: And I get it he was a little upset. He
Speaker 5: was either going to give him a ride somewhere.
Speaker 4: I'm pretty sure it was a dang tire, and I
Speaker 4: think Tom was going to go buy him a tire
Speaker 4: because they didn't have a spare or something along that,
Speaker 4: and the cop was just like, you know, this is
Speaker 4: not your rodeo, brother, you got to get out of here.
Speaker 15: And I mean, now, well, that is certainly a possible
Speaker 15: explanation for the whole thing, but I think a larger
Speaker 15: point here, Mark, is that Tom did exactly the right
Speaker 15: thing when the cops said, hey, you gotta gotta leave Tom.
Speaker 12: Tom will pay the cop.
Speaker 15: Yeah, And that's that's really the that's really the takeaway
Speaker 15: from this is when a cop tells you to do something,
Speaker 15: your buddy will do it.
Speaker 1: You know.
Speaker 4: I was coming down Santa Fe from Castle Rock to
Speaker 4: Highland's Ranch.
Speaker 5: I think it's Highland's Ranch Boulevard. And this is years ago.
Speaker 4: I had a brand new Mazda RX eight and I
Speaker 4: only had it for like four or five days. It
Speaker 4: was a Friday night and it was like past rush
Speaker 4: hour and I was heading towards Highland's Ranch. I lived
Speaker 4: in Castle Rock, and I got that car up to
Speaker 4: like over one hundred and I passed this SUV and
Speaker 4: I passed.
Speaker 5: It, just blow by it.
Speaker 4: And as I'm blowing by it, about two three seconds
Speaker 4: later damn lights are on.
Speaker 5: Man.
Speaker 4: I blew by an undercover cop car and an suv
Speaker 4: like one of those Ford whatever they are. So I'm like, oh,
Speaker 4: my goodness. So by the time I slowed down and
Speaker 4: pull over, what I didn't realize. I went from Douglas
Speaker 4: County into whatever that next county is over Adams or
Speaker 4: whatever it is. Is it a rappa hole? So those
Speaker 4: two were Douglas. They came out. I still had tempt
Speaker 4: tags on the car bomb. They had guns drawn. Their assumption,
Speaker 4: I think, was well I was a nut and maybe
Speaker 4: it was the stolen car, and they literally had guns
Speaker 4: drawn on me. I had both hands out the side
Speaker 4: and once they figured out it wasn't stolen, and I
Speaker 4: told him I just bought it.
Speaker 5: I was being really stupid.
Speaker 4: They said, well, good because we've got someone from the
Speaker 4: other county coming down because we can't give you a
Speaker 4: ticket here. They waited a half hour, no one ever showed,
Speaker 4: and they came up and said, it's your lucky day.
Speaker 4: We're not waiting anymore. We want to get home to
Speaker 4: our families for the weekend.
Speaker 5: And I and they let me go, but uh, that
Speaker 5: is your lucky day. That was my lucky day.
Speaker 4: Thanks shot, I appreciate your call. Three oh three seven
Speaker 4: one three eight two five five. So plumbline specials. First
Speaker 4: of all, it's not really a special when you do
Speaker 4: it all the time. But the ninety three and free
Speaker 4: is unbelievable. Ninety three are free. Yeah, that's an ongoing
Speaker 4: special we have. That's a ninety three or free drain clearing.
Speaker 4: If you have a drain in your house, especially a
Speaker 4: mainline that is not you know, that is backed up,
Speaker 4: it's ninety three dollars. If we cannot clear it, there's
Speaker 4: no charge. It's unbelievable, you guys. I've told this story
Speaker 4: on hundred times. You guys came out to my house.
Speaker 4: I wasn't sure what to expect. Our sink finally just
Speaker 4: backed up, just backed up over the years. I don't
Speaker 4: remember putting anything down there. Very calm and just builds
Speaker 4: up over time, just overtime. And that's exactly what that
Speaker 4: guy showed me. But he went down it was like
Speaker 4: brand new, and you guys laughed. Ninety three bucks. Total
Speaker 4: price was ninety three bucks. That includes the trip charge
Speaker 4: and everything else.
Speaker 5: So, I mean, how can you not go wrong? How
Speaker 5: about like tubs?
Speaker 4: I mean generally, I would think at some point, all
Speaker 4: the hair that goes down a shower drain or a
Speaker 4: tub drain does the same thing the grease and the
Speaker 4: food does. It's really bad, but it takes over time.
Speaker 4: Is there anything people should put in it in between
Speaker 4: times so it doesn't happen, Bob.
Speaker 5: You know there are there's a couple of products. There's
Speaker 5: one called bioclean, there's one called bio one. They're both
Speaker 5: great products or organic, they're not harmful to the environment.
Speaker 5: Don't use dreno and those things. Now those are like
Speaker 5: worst scenario. They're not good, and so use an organic
Speaker 5: product that but and then you know they make these
Speaker 5: they're almost like zipped that have teeth on them. And
Speaker 5: I've seen him. You put them down, Yeah, I mean
Speaker 5: you can buy him for like friends sit on the
Speaker 5: pipes and dissolve. Oh no, not those. This is actually
Speaker 5: a piece of plastic that it's just it's good for
Speaker 5: pulling hair out of those drains, because shower grains, tub
Speaker 5: drains get a lot of hair in them. And that'll
Speaker 5: that'll help you. That ninety three or free is crazy.
Speaker 4: So basically you have a slow drain, call these guys,
Speaker 4: you know, worst scenario for ninety three bucks literally total,
Speaker 4: they clean your drain. I mean that's like that's actually
Speaker 4: best scenario. Worst scenario, they don't charge you one nickel
Speaker 4: and tell you what's going on with it. I mean
Speaker 4: maybe a tree grew through, you know, your main sewer
Speaker 4: line or something, but you guys will tell them what
Speaker 4: the heck's going on.
Speaker 5: Yeah, if we can't clear it, then that means there's
Speaker 5: an issue, and a properly functioning drain line should not
Speaker 5: back up, So there's a there's a problem, and if
Speaker 5: we can't clear it, then we'll get a camera in there.
Speaker 5: It could be tree roots, it could be a break
Speaker 5: in the line, There could be a number of different things.
Speaker 5: Come up with another good special outside of the drain
Speaker 5: stuff over this break, Okay, something that'll blow people away,
Speaker 5: something that'll just like just blow them away.
Speaker 1: Hold on, go with a sure thing Denver's Best roofer
Speaker 1: Excel Roofing dot com.
Speaker 10: You don't pay a cent until you're contenth.
Speaker 1: Time for an insurance check up free no obligation comparison
Speaker 1: call Compass insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three oh three seven
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the real estate man dot
Speaker 1: Com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty two.
Speaker 10: All right, three oh three seven one three eight.
Speaker 4: Two five five three oh three Martino, any questions you
Speaker 4: have you've been ripped off taking advantage of anything you
Speaker 4: got cooking, We'd love to hear from you. Bob Logan
Speaker 4: sitting next to me, Hey, Bob, I want to ask
Speaker 4: you a few things. One, plumb Lines got how many employees?
Speaker 4: I mean, I see your vans everywhere?
Speaker 17: Yeah?
Speaker 5: Currently just run two hundred and fifty. And how many
Speaker 5: when you started with plumb Lines So this would be
Speaker 5: before you owned it, right in two thousand and nine.
Speaker 5: When I started, we had thirty five employees. Thirty five
Speaker 5: to two hundred and fifty. Yes, and then vans. How
Speaker 5: man like service vans. We have about one hundred and
Speaker 5: sixty vans on the road.
Speaker 3: Wow.
Speaker 4: What was the biggest Looking back now that it's time
Speaker 4: behind you, what is the hardest part about going from
Speaker 4: thirty five? Not like you do it overnight. You don't
Speaker 4: go out and hire two hundred and fifteen people overnight.
Speaker 4: But what was the hardest part growing plumb line to
Speaker 4: that size? Is it finding the right people? Well, it's
Speaker 4: always going to be people. But what was the hardest
Speaker 4: part for you as as the owner once you became ownership?
Speaker 5: Sure, you know, once you hit fifty employees, then you
Speaker 5: everything changes, healthcare, everything, f MLA, right, mandatory stuff. So
Speaker 5: that was a learning experience.
Speaker 4: Well, now, honestly, in Colorado, isn't there something where if
Speaker 4: isn't there paternity leave now which is mandatory over fifty employees.
Speaker 5: It's mandatory, it doesn't so yes, it's up to twelve weeks.
Speaker 5: But yeah, it's even for guys too though, right, that
Speaker 5: is correct. It's not paid to leave though, Oh it's not.
Speaker 5: It's just your job's guaranteed. Your job's guaranteed.
Speaker 4: Okay, But they can the employee can actually chip in
Speaker 4: and buy some form of insurance for that as well.
Speaker 4: I think there's something in Colorado now where they can
Speaker 4: make some money.
Speaker 5: I believe that's the case. Yes, that is very hard.
Speaker 4: I never had over fifty employees with the five good years,
Speaker 4: I just always I had like forty eight forty nine.
Speaker 4: But health insurance was a big one because back then
Speaker 4: with Obamacare, when you went over fifty after that was
Speaker 4: first enacted, that's a whole change, man, a whole change.
Speaker 4: HU mandatory had to cover everybody. And of course everything
Speaker 4: that Obamacare had well in Affordable Care Act, and we've
Speaker 4: even prior to that, we.
Speaker 5: Had exceptional health insurance. I mean, that was one thing
Speaker 5: that the old owner and I agreed with. He said,
Speaker 5: I want everybody to make a good living. I wanted
Speaker 5: to have healthcare, and I want to have a savings plan.
Speaker 5: So we have a four to one kid as well.
Speaker 5: So those are things that we've carried on.
Speaker 4: You know, we both know a company and I've told
Speaker 4: you this story offline. It's another h VAC company and
Speaker 4: they're on the referral list. They're a great company, but
Speaker 4: there was a period of time pre COVID I'd get
Speaker 4: a lot of complaints from them, and it was basically
Speaker 4: about pricing in your industry. Pricing seems the biggest to
Speaker 4: be the biggest complaint out of the good companies, and
Speaker 4: especially the larger ones that do a lot of advertising
Speaker 4: and have a lot of vans on the road and
Speaker 4: have a lot of payroll et cetera. But he finally
Speaker 4: decided because this was his biggest call. Or a daughter
Speaker 4: whose parent who does not live with them ends up
Speaker 4: either getting a service call or ends up buying a
Speaker 4: furnace or a water heater or.
Speaker 5: Something, and then they google and they can see you.
Speaker 4: Can buy a furnace at home depot for a couple grand,
Speaker 4: and now they're really upset. And that was the number
Speaker 4: one call I got off this company. I'm not going
Speaker 4: to say who it was, number one call. And they
Speaker 4: would say, no, you never told them the price, They
Speaker 4: never did anything. And this guy would say, Mark, I
Speaker 4: promise you every one of our guys is trained. They
Speaker 4: know every single penny they're doing.
Speaker 5: So you know what he did.
Speaker 4: He switched over to where every single one of them
Speaker 4: and Tom was kind of talking about this today, had
Speaker 4: a little body cam on him.
Speaker 5: Every single sale they did had one.
Speaker 4: And I after they did that until this day, till
Speaker 4: this day, they still do that, and they've grown substantially.
Speaker 4: I have not had one complaint like that, and back
Speaker 4: then I bet I had, I bet I had ten
Speaker 4: in one year on them.
Speaker 5: What are your thoughts on your guys don't wear bodies,
Speaker 5: We don't we don't wear body cams and and it's
Speaker 5: a you know, we've explored the idea, but uh, personally,
Speaker 5: if I were having a contractor in my home, I
Speaker 5: wouldn't want them recording my weird the inside of my
Speaker 5: house like that.
Speaker 4: You might be thinking, hey, they're you know, they're trying
Speaker 4: to figure out where the jewelry is, the you never
Speaker 4: know the joining.
Speaker 5: Out, you know. I think there is a good purpose
Speaker 5: behind them. Obviously they protect the homeowner and and the
Speaker 5: and the technician and everything's recorded right, But to me
Speaker 5: it's a little bit of an invasion when you go
Speaker 5: into somebody's home.
Speaker 4: What's the biggest screw up? One of your employees who's done? Like, uh,
Speaker 4: you know you guys, I'm sure used to work on
Speaker 4: those coolers on the roof. Do you ever have one
Speaker 4: of those break and flooded house? I mean, give me
Speaker 4: an idea of like, what's cat? What is that phone
Speaker 4: call that you never wanted to get?
Speaker 5: And there it was? Oh boy, no, just one. Well,
Speaker 5: so I guess the biggest one is we were doing
Speaker 5: a repair and uh, and the plumber had cut out
Speaker 5: a section of drywall. And if you if you exceed
Speaker 5: a certain number of square feet. You have to get
Speaker 5: it tested for asbestos.
Speaker 9: And he was.
Speaker 5: He was a licensed plumber, had his master's license. But
Speaker 5: he didn't. He didn't he was new enough, he didn't
Speaker 5: he didn't know that or or I mean, it should
Speaker 5: should have been well known. I think it was probably
Speaker 5: building in the seventies. Okay, maybe sixties, but but anyway,
Speaker 5: oh my gosh. So we had to do a complete
Speaker 5: cleaning process through through that and like a restoration company,
Speaker 5: long and drawn out, put put them up in a hotel,
Speaker 5: and it's just you know, it was an honest mistake
Speaker 5: by this plumber, but I I never want to experience
Speaker 5: that again.
Speaker 4: But that's where you go back, and that's where you
Speaker 4: retrain everybody. I mean you, I mean, that's something that
Speaker 4: typically is not going to happen more than one.
Speaker 5: And unfortunately, that's where you know, hopefully, hopefully you can
Speaker 5: stay ahead of all these things before they happen. But
Speaker 5: all companies will say they they've pull your skirt up
Speaker 5: for me.
Speaker 4: These people, well please don't these people on the outside
Speaker 4: of Costco. When I leave Costco, there's the Costco water guy,
Speaker 4: There's the Costco roof guy, there's the Costco appliance guy.
Speaker 4: There's the Costco hvac guy. My understanding is companies like
Speaker 4: yours bid for this stuff. What who are these people
Speaker 4: at Costco? And do they change all the time or
Speaker 4: are they generally the same company? Have you guys ever
Speaker 4: teamed up with Costco plumb line we have.
Speaker 5: We actually sell water treatment systems through you right now
Speaker 5: and uh and we work with home depot on hvac
Speaker 5: and water treatment and electrical and plumbing. Are those considered
Speaker 5: like a wholesale account? No, so you don't. You don't
Speaker 5: bid for him, you actually go You have to apply
Speaker 5: for them and it's a very stringent process through background
Speaker 5: checks on myself personally as a company, you know, financial
Speaker 5: stability because they don't want to work with a contractor
Speaker 5: that's going to because ultimately Costco is going to do
Speaker 5: what's right exactly. They're gonna they're gonna stand behind everything
Speaker 5: that we do as a contractor and then they're gonna
Speaker 5: come back to us.
Speaker 4: And so right now, if I went through a Costco
Speaker 4: at least around here and bought a water system, what
Speaker 4: would that be like to Halo or whatever? Uh No,
Speaker 4: that's Eco water, Eco water. So if I bought one
Speaker 4: of those that's through you guys. Correct, How is that
Speaker 4: for Lee Generations? When you leave Costco? I mean, my god,
Speaker 4: if you look at it, there's it's crazy. I don't
Speaker 4: care when you go to Costco around Christmas you're insane.
Speaker 4: But I mean anytime you go to Costco at least
Speaker 4: by Park Meadows, it's got to be great. It's got
Speaker 4: to be so many people get to meet you right there.
Speaker 5: It is great. It's good for it's good for our business,
Speaker 5: it's good for their business. It's a great it's a
Speaker 5: great partnership. And and Costco Home Deepot. These are well known,
Speaker 5: you know, international brands, and people trust them and they
Speaker 5: know that they're going to stand behind you know. Hopefully
Speaker 5: they feel the same about Plumbline. That Plumbline is a
Speaker 5: legitimate company that's going to do good work and stand
Speaker 5: behind their products and services. But knowing that you have
Speaker 5: Costco or home Depot to back it up as well
Speaker 5: is fantastic.
Speaker 4: How much of a haircut does a company that's doing
Speaker 4: that with Costco take? I mean, in other words, you
Speaker 4: must have to pay them something.
Speaker 5: They get a little bit of a fee. Yeah, they
Speaker 5: have to.
Speaker 4: That's why would they do it, so you do take
Speaker 4: a little bit of a haircut, but you're hoping for
Speaker 4: the volume on that side.
Speaker 5: Correct. Have you tried it with the HVAC side, not
Speaker 5: just the water treatments. We're in talks about that all
Speaker 5: the time. Yeah, okay, so it's a constant. Yes, So
Speaker 5: that's good. That's a good How about Home Depot Partnership
Speaker 5: another good one. It's fantastic. Yeah, great company, great people
Speaker 5: to people.
Speaker 4: Are people surprised, like they go to home Depot they
Speaker 4: buy what a furnace, ac, a whole system whatever.
Speaker 5: Well, typically that's not why why you go to a
Speaker 5: home depot, right, You're want to buy a screwdriver or
Speaker 5: uh something for your garden or landscaping or something like that.
Speaker 5: So most people don't even know that these things are
Speaker 5: available through home Depot and uh and so we have
Speaker 5: people in the store that will introduce you like Costco, right,
Speaker 5: and I know they'll treat you, you know, you know,
Speaker 5: if you go in and you can typically see people
Speaker 5: that're looking around, they don't know what I'll to go to,
Speaker 5: so they'll help you just like an associate. They're there
Speaker 5: to assist.
Speaker 4: Are you allowed to Let's go back to Costco. Are
Speaker 4: you allowed to engage with people leaving?
Speaker 6: Uh?
Speaker 5: I'm sure you can say, oh, hi, how are you doing? Yeah, yeah,
Speaker 5: you're don't approach them, Yes, you can have a conversation
Speaker 5: high how's your day? Not like the cell phone people
Speaker 5: at Sam's Club? Correct?
Speaker 4: Yeah, you know it does AT and T phone and
Speaker 4: they trying to sell you an AT and T phone. Right,
Speaker 4: that's kind of cool, man. Do you like that form
Speaker 4: of business better? I mean, I don't remember you guys
Speaker 4: doing that a long time ago. I mean we met
Speaker 4: over ten years ago. I don't think you we weren't
Speaker 4: doing it back then. But it's a different type of business.
Speaker 5: Does Amazon do anything like that? Uh, not that I'm
Speaker 5: ware of.
Speaker 4: I know they attempted to do something strange like four
Speaker 4: or five years ago with home services, but it disappeared
Speaker 4: before I think it even took off.
Speaker 5: Right, And there's been so many companies that have tried that.
Speaker 5: Do you remember I used to do? Amazon can't accomplish it, probably,
Speaker 5: you know, I'm not going to say never, but yeah, Well,
Speaker 5: with their resources, they'd have to team up with locals
Speaker 5: like you guys were big. Yeah, exactly.
Speaker 4: I remember doing advertising for a company it was called
Speaker 4: price Fixer, and it was years ago, over ten years ago,
Speaker 4: and it was a very interesting concept. You would go
Speaker 4: to I think pricefixer dot com and you would actually
Speaker 4: pick out a furnace. Most people know nothing about a furnace,
Speaker 4: so you would basically start off by going is it
Speaker 4: forest air or what is it? I mean, I don't
Speaker 4: remember the choices so you had to know that. Then
Speaker 4: the second choice was how many square feet? And then
Speaker 4: the third choice was like how many current registers? I mean,
Speaker 4: there was a lot of choices by the time you
Speaker 4: would get to something. And the problem ultimately was consumers
Speaker 4: have no idea what these things are sized for what
Speaker 4: they do.
Speaker 5: They just don't know if they don't know, and I
Speaker 5: was I remember price Fixer, and I actually went on
Speaker 5: their website and tried to do it for my own home,
Speaker 5: and it was difficult for me to get through the
Speaker 5: process even knowing.
Speaker 4: Even being part of the biggest complaint I'd have on
Speaker 4: them is people simply didn't understand. So what would happen
Speaker 4: is the only reason a thing like price Fixer would work.
Speaker 4: And the whole thing came down to you could get
Speaker 4: a furnace cheaper than anywhere else. And if you truly
Speaker 4: did know everything you were doing, and you were a
Speaker 4: DYI person, well the same would go.
Speaker 5: Right now.
Speaker 4: I mean, you can go out and buy a furnace
Speaker 4: wholesale somewhere and if you know to install it, well
Speaker 4: God bless you enjoy, But.
Speaker 5: You'll never get a permit for it.
Speaker 4: Well, no, you'll never That's right, you'll never get a permit.
Speaker 4: But my point is it was in order for a
Speaker 4: model like price Fixer to work or whatever Amazon was
Speaker 4: trying to do, the consumer has to be a lot
Speaker 4: more savvy and has to be more engaged in the
Speaker 4: entire thing, because soon as you throw in salespeople coming out,
Speaker 4: people that are sizing the system, people that will warranty
Speaker 4: the system. As soon as you turn it into a
Speaker 4: normal sales for a service company, you can't sell at
Speaker 4: that price and you'll go broke.
Speaker 5: And I've said it time and time again. You know
Speaker 5: a first and air conditioning system, it's it's not like
Speaker 5: a refrigerator that you buy and you bring it home
Speaker 5: and you plug it in. Yeah, you can buy the
Speaker 5: best equipment money we'll buy. If it's not installed properly,
Speaker 5: it will fail. It'll give you problems. It won't run efficiently.
Speaker 5: It could even be dangerous. So it's not like an
Speaker 5: appliance that you just play. Are you going to have
Speaker 5: a don't give it now? You can have a killer
Speaker 5: special on some force. I'll find out.
Speaker 4: All right, everybody, hold on, We're gonna we got three
Speaker 4: lines open. I've got a guy up with a problem
Speaker 4: with the freight company.
Speaker 1: F two.
Speaker 5: You're up next.
Speaker 1: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 1: dot com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up free, no obligation comparison
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three oh three, seven
Speaker 1: to seven to one help. You'll think you're his only
Speaker 1: customer when you choose Frank durand the real Estate Man
Speaker 1: dot com to list your home with Remax Alliance three
Speaker 1: oh three nine two zero sixteen twenty two.
Speaker 5: Three three seven.
Speaker 4: One three eight two five five three oh three Martino.
Speaker 4: By the way, this hour brought to you by Frank
Speaker 4: durand the Real Estate Man. How I love thee bob logan.
Speaker 4: You know Frank listed my house in Castle Rock and
Speaker 4: he came out and said, Hey, we're going to list
Speaker 4: it for fifty grand lesson what you think you can
Speaker 4: sell it for. And of course I just start arguing
Speaker 4: with them. Sometimes I think I know everything, And sure
Speaker 4: enough I have all the faith in Frank, and I
Speaker 4: let him list it for fifty grand lesson I know
Speaker 4: I can get for it. And sure enough he created
Speaker 4: such a bidding war that was on a Friday, come Monday.
Speaker 4: Not only did we have almost one hundred thousand people
Speaker 4: virtually walk through it with this three D matterhorn walkthrough
Speaker 4: thing from all over the country, we had thirty legit
Speaker 4: offers in the bidding war. By the time it was done,
Speaker 4: he ended up getting me forty grand more than my
Speaker 4: exact same model anywhere else in the neighborhood.
Speaker 5: Wow. Incredible. No, And it just freaks you out though
Speaker 5: that initial You just got to you just got to
Speaker 5: give your your faith to him. Trust the experts, right.
Speaker 4: Us the expert in speaking of that, he's a man
Speaker 4: of faith. He kicks butt, man, he really does. Now
Speaker 4: help me out here five too, What is going on
Speaker 4: with this freight company? What were you shipping?
Speaker 22: I was shipping very unique African handbags by Lee, and
Speaker 22: the colors are very unique done in a proprietary manner
Speaker 22: by the Indie Unice people that nobody else knows how
Speaker 22: to make these colors except for those people.
Speaker 16: And we work together because they are my people.
Speaker 5: Did they lose it?
Speaker 22: So the fred company got the hand boxes of my
Speaker 22: handbags from Africa and it variety in Atlanta. So from
Speaker 22: Atlanta to Colorado, the guy said that he packed all
Speaker 22: ten boxes onto a U haul truck and while he
Speaker 22: was driving from his area to Derta's cargo that the
Speaker 22: view hold back threw open.
Speaker 4: Oh my god, he lost Well didn't you have it insured?
Speaker 4: There must have been some form of insurance besides like
Speaker 4: sixty cents a pound or something absurd? Was there any
Speaker 4: insurance policy you took out?
Speaker 22: So I don't know if he's insured, But we don't
Speaker 22: take insurance on our side. Here, we pay him. We've
Speaker 22: been working together for nine years.
Speaker 4: Oh wow, So truly the good news is it truly
Speaker 4: was an accident. You don't think he was trying to
Speaker 4: pull the wool over your eyes. Let me ask you something.
Speaker 4: Your business insurance so helped me out with this. I
Speaker 4: mean back when I had companies, if someone broke in
Speaker 4: and stole computers, or stole tires, or stole any parts
Speaker 4: that I had. I had a policy that would step.
Speaker 5: In and pay for that. You don't have any kind
Speaker 5: of insurance like that.
Speaker 22: So I have an insurance, but I don't know if
Speaker 22: that insurance applies to the transportation of the product from
Speaker 22: Atlanta to Colorado.
Speaker 5: Did you own the product?
Speaker 8: Yes?
Speaker 5: Yes, yeah, if you owned it, I would call up
Speaker 5: your broker.
Speaker 4: Actually, we could get Brian Burns on hold on a second.
Speaker 4: I got a good idea here. What kind of policy
Speaker 4: do you have? Do you know what it's referred to?
Speaker 4: Because as far as going after the shipper, I assume
Speaker 4: you already tried this. You probably said, hey, that was
Speaker 4: what is the dollar amount? What would you say those
Speaker 4: bags were worth?
Speaker 16: So that is high.
Speaker 22: It's more than two hundred thousand, and oh my god,
Speaker 22: I don't trust it.
Speaker 3: Threat for what you?
Speaker 5: Wait a minute? Do you have a picture? Can you
Speaker 5: send us a picture of some of these bags?
Speaker 22: Absolutely? And I have it documented informationally if you if
Speaker 22: you don't mind, I could tell you this one the
Speaker 22: reason I don't trust him. He wanted me to work
Speaker 22: to collaborate with him. I said no, and then he wanted.
Speaker 5: On what collaborate with him, how.
Speaker 22: Like I would design handbags and he would sell.
Speaker 5: Handy to understood he wanted to be cut in on it.
Speaker 3: I get it.
Speaker 5: So do you think he just stole the bags? Yes,
Speaker 5: you really do. Hold on a second. A couple things.
Speaker 4: One, I want you to figure out what insurance you have, Kelly,
Speaker 4: I want to start tomorrow off with that. In Brian Burns,
Speaker 4: I really, And then I want Fa Tou to please
Speaker 4: send us a picture of some of these items she's
Speaker 4: talking about.
Speaker 5: Am I crazy?
Speaker 4: Or did she say ten purses and then she valued
Speaker 4: him around two hundred thousand dollars for all ten I
Speaker 4: mean that's that's twenty thousand bucks apiece. That's a that
Speaker 4: that makes Gucci, that makes Gucci and Paris Hilton look cheap.
Speaker 4: I mean, like really, that's crazy. I just want to
Speaker 4: make sure we have plenty of time with her tomorrow. Hey, Rick,
Speaker 4: what's your question on roofing.
Speaker 18: I was dealing with a roofer and they wanted payment
Speaker 18: with my bank account numbers not Yeah, they did say
Speaker 18: they'd take a credit card, but they wanted to charge
Speaker 18: me three and a quarter percent. I just wanted to
Speaker 18: know what your opinion was, given them my routing number
Speaker 18: and my bank account.
Speaker 4: Numbers, Well, you should just actually transfer to their bank account.
Speaker 4: You ask them for theirs. You should be able to
Speaker 4: log in and do an ach transfer and pay them
Speaker 4: that way or write them a check. I wouldn't give
Speaker 4: them my bank account number. I find that back ass
Speaker 4: backwards in your situation.
Speaker 18: Well, I guess that's apparently maybe that's what they're trying
Speaker 18: to do. They have a place for me to log
Speaker 18: into their stuff and put in my numbers, so I
Speaker 18: should be all right to go ahead and do that.
Speaker 5: No, No, Rick, here, here's what I'm saying. Who do
Speaker 5: you bank with? What bank is it?
Speaker 18: Or with Wells Firego? And this is with Golden Spiper Roofing.
Speaker 4: Well, Okay, first of all, I trust Golden Spike, so
Speaker 4: I've I've got I trust Spike. I have no problem there.
Speaker 4: But in general, when I pay somebody like that, I
Speaker 4: would log onto the Wells Fargo portal just like you
Speaker 4: would to look at your checking account, and then you
Speaker 4: just click on makeing ach payment and then you put
Speaker 4: in their information instead of the opposite. I don't like
Speaker 4: giving people. They're the ones that want to get paid.
Speaker 4: I don't know why you wouldn't simply get their account
Speaker 4: number and transfer it. Why do you have to give
Speaker 4: up the info you follow?
Speaker 5: But I'm not.
Speaker 4: But even after all that, I still I still trust
Speaker 4: the guys at Golden Spike. He's not going to rip
Speaker 4: you off by any means. They've been on our referral
Speaker 4: list forever. In a day, you got it, Rick, Yeah,
Speaker 4: I know that.
Speaker 18: Yeah, I just you know, I was like, I was
Speaker 18: kind of you know, I like to use my credit
Speaker 18: cards so I get my mileage for my flight stuff,
Speaker 18: and they're just telling me they're just don't do that unless.
Speaker 5: I got it, So I wouldn't pay that either.
Speaker 4: Man, I hate these companies that charge percentage, But I
Speaker 4: get why. I mean, it's not cheap to process a
Speaker 4: credit card.
Speaker 5: I get why.
Speaker 4: Hey, thanks for that call real quick, Bob Logan. You
Speaker 4: guys take credit cards or do you guys charge a
Speaker 4: percentage or what?
Speaker 5: We do take credit cards and we do not charge
Speaker 5: a percentage. Wow, that's unheard. I really understand why companies
Speaker 5: would because the fees are high to take a Oh.
Speaker 4: My goodness, are they high. I'm thinking of all the
Speaker 4: people that pay me monthly. In credit cards. I mean,
Speaker 4: it's ridiculous. Thousands upon thousands of dollars in fees and
Speaker 4: for you guys, I oh my, I assume you guys
Speaker 4: are close to one hundred million a year.
Speaker 5: Think of three and a half percent. It's not hard
Speaker 5: to it's not hard to jump. But you're the one
Speaker 5: that gets to see that line item. I'm sure that
Speaker 5: makes you nice and happy. It adds up quick. But yeah,
Speaker 5: we try to make it as convenient as we can
Speaker 5: for clients. So whether they use a credit card, we
Speaker 5: have financing options. Of course, take checks and we still
Speaker 5: do those like no intro things. Do you guys have
Speaker 5: finance companies you work? We do twelve months no interest.
Speaker 5: Sometimes the finance companies do a special like eighteen months
Speaker 5: twenty four months no interest.
Speaker 4: So I'm sure hould on one second, Hey, Kelly, make
Speaker 4: sure we get our z on first thing in the
Speaker 4: morning to go ahead.
Speaker 2: Doc, What do you do with all the points you accumulate?
Speaker 2: They go to your account?
Speaker 5: No, unfortunately they don't. It's we use a credit back
Speaker 5: to the company. Yeah, okay, you can do that. You
Speaker 5: can do that. I've got so many travel points just
Speaker 5: because you advertising. It's just ridiculous, but.
Speaker 2: I have a bunch of them because I was a
Speaker 2: sole proprietor.
Speaker 4: Yeah, yeah, you just I mean it's very cool, but
Speaker 4: I if you add up the benefit of the two percent,
Speaker 4: say you get two percent cash back like on a
Speaker 4: Spark card or you know, something along those lines, but
Speaker 4: when you use the card, it still costs you about
Speaker 4: three percent to accept it. I mean it helps a little,
Speaker 4: but you know you're still losing money. What special did
Speaker 4: you come up with quickly?
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Speaker 5: But we're starting to get super busy for HVAC and
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Speaker 5: right now because EV chargers are becoming so popular. Charger
Speaker 5: an EV charger kind of disco. Usually you get the
Speaker 5: the one ten that comes with the car, but it
Speaker 5: takes takes a month to charge it. Right, so these
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Speaker 5: or tomorrow because people here, you know what, call this
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Speaker 4: If you're one of these poor people out there that
Speaker 4: have been plugging into that one ten and waiting forever,
Speaker 4: you can get a thirty of forty of fifty am
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