Speaker 1: Yeah, ripped off what need.
Speaker 2: So you don't have.
Speaker 1: Come running just as fast as we can.
Speaker 3: Shooter's gonna help come man.
Speaker 4: Dix is the Troubleshooter Show. No Tom Martinez?
Speaker 5: Hello everyone, how are you doing?
Speaker 6: What do you say?
Speaker 5: We solve problems, We answer questions, we take complaints, We
Speaker 5: promote good stuff. You know this show talks about buying
Speaker 5: and selling. Where to buy, when to buy, how to buy,
Speaker 5: why to buy? And you know I've been with Courtney
Speaker 5: for so long at Buy and Build dot Net.
Speaker 6: I love that place. I just love it.
Speaker 5: I sometimes crave projects just so I can go there
Speaker 5: Buy and Build. I want to talk about right now,
Speaker 5: right off the top, because they have an auction going
Speaker 5: on now. I want to I want to make something clear.
Speaker 5: You don't have to wait for an auction to get
Speaker 5: great deals. Buy Build is open every single day and
Speaker 5: you can go there and have incredible projects, including turnkey.
Speaker 5: I know a lot of people get confused, what is it?
Speaker 5: Is it for contractors? Is it for us? Is it
Speaker 5: for do it your selfers? Is it for new projects?
Speaker 5: Is it for it's for everything? Courtney, can you think
Speaker 5: of something that you're not? I mean everyone can go there,
Speaker 5: do it yourselfers, people who want to hire a contractor,
Speaker 5: contractors themselves before we get into the auction. Buy and build,
Speaker 5: as I used to say, is a big giant, ugly warehouse.
Speaker 6: But it's actually a beautiful warehouse.
Speaker 5: Since you've moved many years ago, you're on five sixty
Speaker 5: South Lapan. Can you just describe the buy and build
Speaker 5: experience first as a consumer going to five sixty South Lapan.
Speaker 7: Yeah. Absolutely. When you come into our store, you're going
Speaker 7: to see, you know, a cabinet show room. You're going
Speaker 7: to se kitchen cabinets installed with granite faucets, all the
Speaker 7: stuff so you can get some really good design ideas.
Speaker 7: We've also installed every type of cabinet that we sell,
Speaker 7: so corner cabinets, blind corner cabinets, lazy Susan cabinets, Okay,
Speaker 7: glass doors, all the different stuff, so you can see
Speaker 7: everything that's available. And then the pricing is that of
Speaker 7: one of those places you have to pay a membership
Speaker 7: fee in order to buy from. We basically have distributor pricing.
Speaker 7: We sell well below anybody else in town just because
Speaker 7: of our model on We bring it in without using
Speaker 7: a distributor. We bring it in directly from the manufacturer.
Speaker 7: We avoid the entire middleman markup and we're able to
Speaker 7: sell it at less.
Speaker 5: And there are To make this clear, there are no
Speaker 5: membership fees. It's a straight you go, You walk in
Speaker 5: and that makes you a member. You just walk in
Speaker 5: and there's no membership fee. There's nothing. You just buy
Speaker 5: what you want, when you want, and how you want.
Speaker 5: Now as far as the level of care and help,
Speaker 5: they can buy the stuff even slat, for example, cabin
Speaker 5: and assemble them themselves.
Speaker 6: What most people don't realize is cabinets.
Speaker 5: All cabinets usually come in flats and they get assembled. Now,
Speaker 5: can you buy your cabinets flat and assemble them yourselves
Speaker 5: to save even more money.
Speaker 7: Yes, absolutely, we do that a lot with the contractors especially.
Speaker 7: They'll come in with their pickup truck. You can put
Speaker 7: a whole kitchen into the back of a pickup truck
Speaker 7: if they're unassembled, and then they'll take them to the
Speaker 7: project site and assemble them and install them.
Speaker 5: You do sell them also assembled and then you guys,
Speaker 5: do you have turnkey projects? If I say, hey, Courtney,
Speaker 5: can you design me this kitchen and install it?
Speaker 7: Yes, absolutely, we are set up for design. We can
Speaker 7: come out and actually do measurements at your home as well.
Speaker 7: We can install the granite countertops as well as the cabinets.
Speaker 7: So basically, when you come in, you're going to save
Speaker 7: a ton of money. And you know, in most cases
Speaker 7: when we do a bid, it's somebody that's come in
Speaker 7: with a bid from one of your larger stores, and
Speaker 7: we can do the installation granted and granted installation all
Speaker 7: for the price and just the.
Speaker 5: Cabinets and then and a lot of people sometimes they
Speaker 5: go in there with their contractor and they go shopping
Speaker 5: together and then you guys can help them.
Speaker 6: Okay, now, what what do.
Speaker 5: You primarily have on your normal inventory days? You primarily
Speaker 5: have countertops and cabinets?
Speaker 8: Is that it?
Speaker 7: Yeah? Correct, Kitchen cabinets is our specialty. Kitchen and bathroom cabinets,
Speaker 7: and then countertops just kind of go along with cabinets.
Speaker 7: We've secured some great suppliers locally that we buy slab
Speaker 7: granted from for very good pricing, and we turn around
Speaker 7: and save you money and not only the material, but
Speaker 7: we also have great deals on our installation and we
Speaker 7: have fantastic installers for both.
Speaker 5: And these are not these are not seconds, right, I mean,
Speaker 5: you're not talking about seconds or damaged goods. These are
Speaker 5: just these are just oversupply that you buy from the manufacturers.
Speaker 7: It's not even oversupply. It is actually ordered her piece
Speaker 7: buy me directly from the manufacturer. It just gets shipped
Speaker 7: to Denver to a middleman who then marks it up
Speaker 7: and turns and sells it to twenty of your big
Speaker 7: box stores. There's not that second markup, so it goes
Speaker 7: directly from the manufacturer right to our dock, and then
Speaker 7: we turn around and sell it without that.
Speaker 6: See that's great.
Speaker 5: Now, let's talk about how with all of this, how
Speaker 5: did the auction come about? Because this is the one
Speaker 5: where I don't want people to get confused. The auction
Speaker 5: will have way more than the kitchen counters and cabinets.
Speaker 6: How did that come about?
Speaker 7: Well, so what's funny about it is that's actually how
Speaker 7: Buy and Build started. Our name was Buy and Build
Speaker 7: Auctions when we first started, and all we did was auctions,
Speaker 7: and so we traveled around through Colorado, Wyoming, Nebraska, and
Speaker 7: we would rent a three h building and bring in
Speaker 7: two semi truckloads of merchandise and sell it all off
Speaker 7: to the highest bidder doing you know, five sixty seven
Speaker 7: of those auctions. We ended up with some merchandise that
Speaker 7: didn't sell at those auctions, and I was bringing it
Speaker 7: back to Denver, and I was storing it in a
Speaker 7: warehouse in Denver, and then we'd go put it back
Speaker 7: on a truck and bring it out to another auction
Speaker 7: and sell it. And it turned into a thing. Well,
Speaker 7: we were storing it in between auctions. People would come
Speaker 7: in and say, Hey, how much do you want for that?
Speaker 7: How much do you want for that? And I learned
Speaker 7: that I could sell the stuff out of a warehouse
Speaker 7: and do auctions. And then it really turned into if
Speaker 7: I want to save people a lot of money, I
Speaker 7: have to start buying in bulk, and I have to
Speaker 7: start bringing in container loads from the manufacturers to my warehouse.
Speaker 7: We have to stock them here and then we can
Speaker 7: still take them to auction, but we're going to have
Speaker 7: to in order to get our pricing down and really
Speaker 7: have a competitive edge over everybody, we're going to have
Speaker 7: to order direct. And so we started doing that and
Speaker 7: opened our doors to the public and started selling cabinets,
Speaker 7: and I remember we first started twenty thousand dollars in
Speaker 7: a month was a big deal. To us, and we've
Speaker 7: grown quite a bit since then, and we sell a
Speaker 7: lot of kitchen cabinets.
Speaker 6: So so how often do you have these auctions?
Speaker 5: How often do you have these big, giant auctions that
Speaker 5: we're going to have. These are incredible, you know, Courtney,
Speaker 5: I can't believe sometimes when I saw hardwood going for
Speaker 5: like twenty to ten or fifteen cents of foot. Sometimes
Speaker 5: I see kitchen sinks going kitchen sinks for fifteen dollars.
Speaker 6: I've seen it. I mean, I can't believe it.
Speaker 5: Some of these sinks, these pedestal sinks that you'll buy
Speaker 5: for like hundreds of dollars, I've seen them go for
Speaker 5: twenty dollars.
Speaker 7: So yeah, so absolutely.
Speaker 5: Now now, so this auction, how often do you have
Speaker 5: this auction? I want to I want to keep people
Speaker 5: in because I want them to start going to it.
Speaker 5: I want to get a bump here, the Martino bump,
Speaker 5: the Troubleshooter bump, the Mark Major bump. So tell me
Speaker 5: about the auctions. How often do you have them?
Speaker 7: Do? We do them about twice a year. We typically
Speaker 7: do one in around November, kind of the before the
Speaker 7: Christmas time, things where we can you know, push some
Speaker 7: gift items as well. As you know, a brand new
Speaker 7: kitchen is a great Christmas item gate Christmas present. So
Speaker 7: we have one usually right before the holidays, and then
Speaker 7: we do one in the springtime, right before the summer,
Speaker 7: in the building season when people tend to do a
Speaker 7: lot of construction improvements.
Speaker 5: So number one right now, I want to say Courtney
Speaker 5: has a wonderful website, buy and Build dot net. But
Speaker 5: the auction you're going to find on rollerauction dot com
Speaker 5: and when you go there, right on the front page. Now,
Speaker 5: Roller Auction, by the way, does a lot of auctions, okay,
Speaker 5: and one of them is the buy and Build auction.
Speaker 5: One of their biggest ones, buy and Build. So if
Speaker 5: you go right now to roller R O L L
Speaker 5: E R. Rollerauction dot com, you're going to see on
Speaker 5: the front page, top left, you're going to see buy
Speaker 5: and Build. You click on buy and Build and that's
Speaker 5: where I am right now, and you will see everything
Speaker 5: that is up for grabs. Now, how does how does
Speaker 5: the auction? How does it operate? Tell me I'm on here?
Speaker 5: Now what do I do? I go and look for
Speaker 5: categories or products and.
Speaker 6: I bid on them. Now do I get noticed this?
Speaker 7: I like to just kind of I like to scroll
Speaker 7: through the whole thing just to see, you know, what
Speaker 7: ye're all in there, because you'll never know. There's some
Speaker 7: cool gift items and some really fun stuff. And really,
Speaker 7: once you are set up, you hit log in the bid.
Speaker 7: If you already have an account, you'll log in. If
Speaker 7: you don't, you'll set up an account. You'll put your
Speaker 7: name and your credit card number and stuff in there,
Speaker 7: and then you can start placing bids. Right now, there's
Speaker 7: one day and three hours left on most of the items,
Speaker 7: So tomorrow afternoon at one o'clock PM, the first three
Speaker 7: items are going to close.
Speaker 5: And then explain the significant of that. Explain the significance
Speaker 5: you say, you know, even though you want people to
Speaker 5: go to the auction, you know all day, toward the end,
Speaker 5: it gets exciting.
Speaker 7: Explain that correct. So, Yeah, if you're bidding on an
Speaker 7: item and it's you know, live, and it's getting ready
Speaker 7: to close in like three minutes and then somebody out
Speaker 7: bids you with sixty seconds left, it goes into what
Speaker 7: they call extended bidding for another two minutes, so it
Speaker 7: gives you an opportunity to counterbid. Somebody can't steal an
Speaker 7: item out from under you at the last second, just
Speaker 7: by you know, waiting till ten seconds left and then bidding.
Speaker 7: It'll go into an extended bidding period where you're actually
Speaker 7: allowed to bid against them, and it will continue to
Speaker 7: go into an ext bidding period until there's two minutes
Speaker 7: of no activity on that item. That allows everybody to
Speaker 7: you know, actually place bids and not be undercut by
Speaker 7: somebody right at the last second, because you know they
Speaker 7: were ye paying attention in three seconds.
Speaker 6: And I want to make it clear.
Speaker 5: They're bread and butters on there, all the household goods, okay,
Speaker 5: and the kitchen and bass stuff. But then Courtney, for fun,
Speaker 5: since he's having the auction anyway, puts a.
Speaker 6: Lot of other stuff in there.
Speaker 5: I see a sporting goods category, and I swear to
Speaker 5: you I'm looking at a surfboard.
Speaker 7: It's a stand up paddle board.
Speaker 6: Oh, a paddleboard. Okay.
Speaker 7: These paddleboard cool popular these days in Colorado. And so
Speaker 7: that's my My brother has a salvage business and he
Speaker 7: gets in all sorts of you know, interesting items through
Speaker 7: his warehouse that are you know, non perishable general merchandise
Speaker 7: kind of items, and he never knows what he's going
Speaker 7: to get sometimes until he unloads the trucks. And so
Speaker 7: what we do is put a couple palletts together from
Speaker 7: his warehouse and bring stuff up. And so every auction
Speaker 7: it's some really cool unique items that we don't have
Speaker 7: with the previous sale.
Speaker 5: And what I love you have hand tools as well,
Speaker 5: so you can get hand tools.
Speaker 6: I mean, there are so many.
Speaker 5: You got to really as court and you say, go
Speaker 5: on roller auction dot com, hit buy and build and
Speaker 5: just browse.
Speaker 6: That's what you do first.
Speaker 5: Once you browse, then you go back, maybe put in
Speaker 5: an item or so, so you're being tracked, and then
Speaker 5: what you can do is come back tomorrow for the
Speaker 5: clothes and in those last few minutes conceal a deal.
Speaker 5: What are some of the ridiculous sales you've seen go
Speaker 5: down on these roller auctions for you.
Speaker 7: Well, you mentioned a couple of them. I've seen some
Speaker 7: you know, two hundred dollar kitchen thinks go for five dollars.
Speaker 7: Got those pedestals thinks go as low as five dollars,
Speaker 7: and those are you know, store kitchen cabinet sets. We
Speaker 7: tend to do okay on at these sales, but sometimes
Speaker 7: people absolutely steal stuff from us, and that's what these
Speaker 7: auctions are for. You know, the bidder has the advantage
Speaker 7: and they have the opportunity to keep the prices low
Speaker 7: and get stuff all below retail. And then this is
Speaker 7: all brand new, top quality merchandise. None of this is used,
Speaker 7: none of this is out of the box. This is
Speaker 7: all brand new stuff that was brought in specifically for
Speaker 7: this sale. So when you look at the kitchens, for instance,
Speaker 7: they all fit together. They all you know, line up
Speaker 7: and are designed to fit in a kitchen. So these
Speaker 7: aren't just seconds that are lying around our warehouse. This
Speaker 7: is all top quality, brand new stuff. Now.
Speaker 5: I remember one time I was looking for I was
Speaker 5: looking I bid on this in the past, so I
Speaker 5: was looking at light fixtures. There was a chandelier I
Speaker 5: wanted for over the dining room table that I swear
Speaker 5: to god, Courtney was twenty four hundred dollars.
Speaker 6: At places you had one.
Speaker 5: I don't know if it was the exact one, but
Speaker 5: it looked exactly like it. And I remember seeing a
Speaker 5: bit and I said, this can't be right. A bit
Speaker 5: of twenty five bucks and I followed it along and
Speaker 5: that dating thing went for like one hundred and twenty
Speaker 5: five dollars. I mean that is incredible. I mean this
Speaker 5: was years ago when we were doing the house. I
Speaker 5: know you remember because you helped me do the garage.
Speaker 5: So okay, Courtney, So right now rollerauction dot Com, look
Speaker 5: for Buy and Build and then we're going to talk
Speaker 5: to you later in the show to see how things
Speaker 5: are going. And it's officially open right now, is that right?
Speaker 7: That is correct? You can place bids currently and they'll
Speaker 7: start closing tomorrow at one DM.
Speaker 5: And don't forget buy and Build in general at five
Speaker 5: sixty South Wolpand like I said, I've known Courtney for
Speaker 5: so long and have been sending people there buy and
Speaker 5: build dot net. But really, what you don't want right
Speaker 5: now that go to that auction rollerauction dot Com, Rollerauction
Speaker 5: dot Troubleshooter three zero three seven to one three talk
Speaker 5: seven one three eight two five five. I see that
Speaker 5: Deputy Dollars in the studio with us along with Major
Speaker 5: Mark Major, and we're taking your calls on any and
Speaker 5: all things, but that that auction is pretty darn cool.
Speaker 5: Larry called in and was working with Suzanne, I believe in.
Speaker 5: Larry called in yesterday and he has a Comcast issue,
Speaker 5: and really it seems to be a simple one.
Speaker 6: He just and I signed it to Deputy dot too.
Speaker 5: So he's a Comcast customer who travels seasonally. You know,
Speaker 5: they ought to make things easier for people nowadays, a
Speaker 5: lot of people do seasonal travel and it really is
Speaker 5: a pain in the butt to get things turned on
Speaker 5: and off. I think it ought to be as easy
Speaker 5: as a credit freeze. You go online and you suspend
Speaker 5: your account for a certain amount of time and that
Speaker 5: be it done, and then you come back you turn
Speaker 5: it back on. But he was having trouble and he
Speaker 5: got a final bill when he was, you know, turning
Speaker 5: it off this time at this time, and the notice
Speaker 5: said he didn't pay it, and he says he has
Speaker 5: all the proof to prove he did pay it. Now, Larry,
Speaker 5: did you pay it on their website or did you
Speaker 5: push it out from your bank or how was the
Speaker 5: payment actually made?
Speaker 9: Well, the payment was made through US Bank bill pay
Speaker 9: o case through US Bank as a way or transfer
Speaker 9: into Comcast.
Speaker 6: So that was being pushed out. That's what you did.
Speaker 6: You pushed it out.
Speaker 5: It's called as opposed to going to their account and
Speaker 5: having it drawn You pushed it out and they claimed
Speaker 5: they did not get it. Now, did you check with
Speaker 5: your bank to see what kind of proof you said
Speaker 5: you had proof?
Speaker 6: What kind of proof do you have?
Speaker 9: Well they have they had the transaction thing the day
Speaker 9: it cleared, the transaction number of you.
Speaker 7: Okay, want to come.
Speaker 5: Back all right, now, what is there anything new? Did
Speaker 5: Deputy Dollar or deputy excuse me, deputy doc or did
Speaker 5: Sue get in touch with you after the show?
Speaker 9: Okay, after the show? By late afternoon, Comcast representative called
Speaker 9: me and says, yes, I did pay the bill, they agreed.
Speaker 10: Whoa okay, So.
Speaker 6: What are they going to do about it?
Speaker 9: And they says, well, but because the bill transaction was
Speaker 9: paid in late October, they says, but in November they
Speaker 9: issued me a refund. Really what shocked me. So I
Speaker 9: looked at my you know, this is afters I looked
Speaker 9: at my statements and I can find no evidence of
Speaker 9: aout refunds for that amount.
Speaker 6: And what's the reason they said the refund?
Speaker 3: What?
Speaker 11: What?
Speaker 6: What reason did they give you for the refund?
Speaker 9: Well, for the mount because the count the dollar amount
Speaker 9: went into an old account of mine.
Speaker 5: That was.
Speaker 9: Bill tay, you know. And then they said that they
Speaker 9: refunded me, but I find no trace. But they said
Speaker 9: as a courtesy, you know, for the Troubleshooter show and
Speaker 9: everything like that, they would zero my account.
Speaker 10: I actually owe nothing.
Speaker 6: Hey, that dinger goes to Sus.
Speaker 5: That dinger goes to Deputy Dock or whoever helped you.
Speaker 5: I think it was mainly Sus who got the angel
Speaker 5: from Comcast.
Speaker 6: So Hey, problem solved.
Speaker 7: Larry exactly.
Speaker 9: And I went around round and around with them for
Speaker 9: months on my own until I called your show by evening.
Speaker 9: By late afternoon, it was resolved.
Speaker 6: I'm really happy about that.
Speaker 5: All kidding aside, that's what the show is about, big
Speaker 5: small in between.
Speaker 6: We help all kinds of problems.
Speaker 5: Thank you for letting us know, Larry, that means a
Speaker 5: lot to us. Three h three Martino is the number
Speaker 5: to call. If you have little, little nitpicking, pain in
Speaker 5: the butt problems, you may get my dinger. Okay, let's
Speaker 5: talk to Brenda. It's about a shuttle service, Brenda.
Speaker 6: Yes, what is going on with you? Brenda? What's happening?
Speaker 12: The company is called Eighth Black EI g HT the
Speaker 12: color Black.
Speaker 13: Okay, from Ronmont to the airport.
Speaker 10: They were fabulous.
Speaker 12: Yeah, prepay some passes that were on sale. They have
Speaker 12: closed their doors, I believe June the thirteenth.
Speaker 3: I've called the number.
Speaker 12: They no longer exist, and I want my money back?
Speaker 6: And how much did you pay?
Speaker 5: How much are you out right now? How much did
Speaker 5: you pay for stuff you didn't get?
Speaker 3: It's probably thirty two, it's only it's under one hundred bucks.
Speaker 5: Okay, But but what I want to know is this,
Speaker 5: how many were no, no, no, you deserved that money back?
Speaker 6: How did you make the payment? In what form?
Speaker 9: Credit card?
Speaker 12: Over their website you would prepay thirty two dollars normally
Speaker 12: would be a sixty four dollars charge and.
Speaker 7: You could get both ways.
Speaker 3: For thirty two.
Speaker 10: And I okay, having trouble for.
Speaker 12: My email, so I will get more information. But I
Speaker 12: was just shocked that they just closed their doors.
Speaker 6: Now I want to ask the obvious simple question.
Speaker 5: May maybe you did it.
Speaker 6: I don't want to insult you or anything.
Speaker 5: Did you simply call your credit card company and just
Speaker 5: contest the charge?
Speaker 12: Well I got it in January.
Speaker 6: Well that's not that far back.
Speaker 3: I've got no problem.
Speaker 14: Yeah, some cards, you know. I have a card that
Speaker 14: allows up to a year to dispute charges. It really
Speaker 14: depends on the issue of the car.
Speaker 5: Actually, I don't think there is technically a deadline or anything.
Speaker 5: I don't think like it's written anywhere in law. I
Speaker 5: just think they give the credit card issuers have their policies,
Speaker 5: you know, and some of them say sixty days. That's
Speaker 5: a pretty common one. So, Brenda, so what was the
Speaker 5: answer to that? Did you bother calling them and say
Speaker 5: this is this was charged and I never got any service?
Speaker 6: Did you do that? And I did?
Speaker 12: That's nut and I will it's Capital one and I
Speaker 12: will call them.
Speaker 5: Now now I have Capital one. They are wonderful with
Speaker 5: stuff like this. Is that who you were talking about? D?
Speaker 5: Deputy D said he has capital one and you know
Speaker 5: what you just disputed.
Speaker 6: In fact, you don't even have to talk to anybody.
Speaker 6: You can go online.
Speaker 5: One of the problems with Capital one that bothers me
Speaker 5: a little is if you know there's someone who made
Speaker 5: a charge and they shouldn't have been on there. Here's
Speaker 5: the only probably you might run into, Brenda is that
Speaker 5: they'll take it off in a heartbeat. But sometimes what
Speaker 5: they say is well not sometimes every time. This is
Speaker 5: what they've done to me. If I have one charge
Speaker 5: that I dispute. Now, I'm not saying I lost my
Speaker 5: card or it was misplaced. All I meant was this
Speaker 5: company charged me and they should not have charged me.
Speaker 5: Or they charged me and I got nothing in return.
Speaker 5: They sometimes issue a new card, which is a pain
Speaker 5: in the butt, you know, to change because if you
Speaker 5: have a lot of prepaid sometimes you have to go
Speaker 5: in and redo them. But I would do that. I'm
Speaker 5: telling you, I know for sure. I'm marking this as
Speaker 5: pending because if you call us back, we'll take it
Speaker 5: to the next level. But are they totally out of
Speaker 5: business right now? The eight Black? They're totally what did
Speaker 5: you read their data?
Speaker 14: I just read their their notice on their website. It
Speaker 14: says that this was posted on Friday, and it says, hey,
Speaker 14: effective today, we're shut down.
Speaker 2: You interested in supporting us?
Speaker 6: They had good reviews, didn't they?
Speaker 2: I didn't look at their reviews often. Our caller says
Speaker 2: that she was very satisfied with them.
Speaker 5: Yeah, you know, airport shuttles are really important. Hey, Brenda,
Speaker 5: Just on a side note, where you shuttle? Where do
Speaker 5: you shuttle from a long month?
Speaker 3: I'd go long month?
Speaker 12: And my god, they picked up my beds, they had water,
Speaker 12: they were gentlemen.
Speaker 7: The people on the bus were fun.
Speaker 6: Yeah, that's too bad.
Speaker 5: That's really too bad that that that they're out of
Speaker 5: business because a lot of people liked them.
Speaker 6: They had some good ratings. Thanks for calling.
Speaker 5: Three oh three seven one three talk seven one three
Speaker 5: A two five five. Waterpros dot net the absolute best.
Speaker 6: Water systems at the lowest prices.
Speaker 5: And I'm telling you tap water is not safe to drink.
Speaker 5: And you can for twelve hundred bucks get reverse osmosis
Speaker 5: that you're syk. Or you can do one further and
Speaker 5: get a whole house system for forever chemicals, plastics and
Speaker 5: all that crap and get your house water softened and
Speaker 5: purified for thirty nine to ninety five. You never find
Speaker 5: systems better for lower prices ever. Waterpros dot net three
Speaker 5: three eight six two five five.
Speaker 6: Five four.
Speaker 5: And don't forget that fix it twenty four to seven.
Speaker 5: Now I say new customers, but it's not. It's for
Speaker 5: people who haven't had it done yet. They want to
Speaker 5: show you what they do. So if you've had fix
Speaker 5: it out, that's fine, you can still do it fixmihome
Speaker 5: dot com book Now all right, back to the phones,
Speaker 5: and we have a comment on this eight Black shuttle
Speaker 5: service from Susan. Basically, from what I can see on
Speaker 5: the net, they were a pretty good shuttle service to
Speaker 5: and from the airport and they shut down.
Speaker 6: What is your comment, Susan?
Speaker 13: Hi, Tom, I just I got the email on Friday,
Speaker 13: immediately went to their offices over on Main Street. I've
Speaker 13: been using them for over five years. I mean they
Speaker 13: used to be Green Ride and then eight Black bottom out.
Speaker 13: When I went to their offices, luckily there was an
Speaker 13: employee there and there was another consumer there also. The
Speaker 13: employee said they just got an email noon that day
Speaker 13: that they don't have a job, and she said they
Speaker 13: haven't been paid for over three weeks. Oh well, And
Speaker 13: I do research all the time. And the owner's name
Speaker 13: is Simon Kin, and he has a LinkedIn page is
Speaker 13: bragging about eight Black being a global shuttle service and
Speaker 13: all these things.
Speaker 6: And what do you think happened?
Speaker 13: I I think he just mismanaged. I don't know, I mean,
Speaker 13: I don't know. Brenda said about them having a big
Speaker 13: sale over Memorial Day weekend and it was supposed to
Speaker 13: end the night of May thirty. Yes, they extended it
Speaker 13: another day, and I know people that went on and
Speaker 13: bought more vouchers and then he shuts down. Less than
Speaker 13: two weeks later. I have been able to access his
Speaker 13: home address and his personal phone number, and of course
Speaker 13: you know he doesn't answer as fine by the way,
Speaker 13: out of curiosity.
Speaker 5: Out of curiosity, you say, you research a lot and
Speaker 5: you came up with this guy's home information.
Speaker 6: So what's your background.
Speaker 13: I'm an accountant. Uh huh, okay, I've done. You know,
Speaker 13: when my kids were in school, I used to when
Speaker 13: they did things in school that I thought, no, what
Speaker 13: are they doing? I would research the pros and cons
Speaker 13: of everything.
Speaker 5: Are you retired now? And listen, warning, I have a
Speaker 5: goal in mind. Warning, warning, this could end up costing you,
Speaker 5: not costing you anything but a little time.
Speaker 6: Do you work now? Are you retired?
Speaker 13: We retired?
Speaker 7: Semi retired?
Speaker 13: I used to I had one huge client and I
Speaker 13: have about four small ones now.
Speaker 7: It just sort of keeps me busy.
Speaker 13: Plus I have five grandkids.
Speaker 5: Wow, so listen, if you ever want to come out
Speaker 5: of retirement and be a deputy, we so we we
Speaker 5: love smart people that do stuff like this. There are
Speaker 5: certain people we pluck out of the great unwashed, and
Speaker 5: we make them part of our elite. We make them
Speaker 5: part of our elite team of troubleshooters. And you don't
Speaker 5: have to say anything now, but if you ever want
Speaker 5: to consider let me explain how it would work every
Speaker 5: now and then. You know, if you want to take
Speaker 5: a case, you can take it. If not, you're not
Speaker 5: and we would love for you to consider it, because
Speaker 5: you sound like you're pretty damn sharp. What uh what what.
Speaker 6: Led you to do this?
Speaker 5: Or is it just in your DNA that you want that?
Speaker 5: You're just a nosy, busybody.
Speaker 13: I know, it's just I think so many times people
Speaker 13: present one side of a picture and want you to
Speaker 13: believe that what they're saying is truth, and so I
Speaker 13: look at it and go, okay, let's look at the
Speaker 13: whole picture. Let's see what it's all about.
Speaker 6: You know, there's exactly what we hans.
Speaker 13: There's pros and cons to everything, and you have to
Speaker 13: look at it all. I mean, you can't just someone
Speaker 13: come to you and say this is the way it
Speaker 13: is now.
Speaker 1: You know what.
Speaker 13: People that go, yes, I believe you, well, don't sell
Speaker 13: yourself short.
Speaker 5: Look at it all, you know, Susan Man, I mean
Speaker 5: it sounds like this sounds like she dropped out of heaven,
Speaker 5: didn't it for us? On a okay, hey Katschina, get
Speaker 5: her name a number.
Speaker 13: I want to tell you. I just want to tell
Speaker 13: you with eight black. I followed the complaint with the
Speaker 13: Attorney General. I don't think it's going to go anywhere.
Speaker 13: I think everybody should. I copied and saved a PDFOLS
Speaker 13: every email of it had from him. I had thirteen
Speaker 13: prepaid vouchers.
Speaker 7: Wow.
Speaker 13: I did call American Express and they took off the
Speaker 13: last four, which was one hundred and twenty eight dollars.
Speaker 13: But it was done in April. They said they couldn't
Speaker 13: go back, so other than a year.
Speaker 10: Oh really, I got that back?
Speaker 6: Huh.
Speaker 13: Yeah. And what's interesting is I heard a comment that
Speaker 13: the guy skip Town and he's in Australia now and
Speaker 13: if you look at his LinkedIn page, he does have
Speaker 13: an Australian A.
Speaker 5: No, but it what's really funny, Susan, he was going,
Speaker 5: he was going really well. It seems weird that all
Speaker 5: of a sudden, yeah, you know, boom, he gets weird.
Speaker 6: It seems weird.
Speaker 13: Song Hey drivers, Yeah, it's drivers always talked about the
Speaker 13: fact that he was a world traveler.
Speaker 6: Okay, he could be, Susan.
Speaker 14: How far back did how far back did American Express
Speaker 14: say you could challenge those fees?
Speaker 13: They said a year?
Speaker 6: Oh okay, well that's that's pretty generous. Okay, Susan.
Speaker 5: Hold on, Hey, could sheena get her name in number
Speaker 5: for and let's let's bug her later about being a deputy.
Speaker 6: I'm serious.
Speaker 5: She sounds like part of the team already, the way
Speaker 5: she talks.
Speaker 2: It's invited over for pizza day.
Speaker 5: Yeah, Chris, Chris, I got to take this break, but
Speaker 5: I want to talk to you about this contractor. Uh,
Speaker 5: if you will, please hold I'll take you next. And
Speaker 5: then Mary has a long wait. No, no, no, she's off.
Speaker 5: I'm sorry, So Chris, hang on, I'll come right back
Speaker 5: to you. Martine here at three O three seven one
Speaker 5: three TELK. Chris has an issue with a contractor, possibly
Speaker 5: a legal issue, we don't know yet.
Speaker 6: Hey, Chris, what's going on? Chris?
Speaker 7: Good morning? Tom?
Speaker 10: Yes, sir, long story short. I hired the contractor.
Speaker 7: To renovate or renovate my basement basically finish, and he has.
Speaker 10: Had some health problems and the job has.
Speaker 7: Gone way longer than it should have, and now he's
Speaker 7: having some money problems and I need, I believe I
Speaker 7: need to just get in touch with the lawyer to
Speaker 7: get this contract like voided, get the money back that
Speaker 7: he used to doing. Okay, do you only has a
Speaker 7: little bit of my money?
Speaker 10: Not a lot?
Speaker 7: And all the whole thing in advance?
Speaker 6: Now how much?
Speaker 5: Let's talk about this, and I just want some background.
Speaker 5: What was the total job going to be? The total
Speaker 5: job that he was going to do for you? Dollars
Speaker 5: fifty seven five seven.
Speaker 7: Five seven, six hundred, okay?
Speaker 6: And how much did you pay?
Speaker 7: Right now? We are up to.
Speaker 10: Five three six hundred okay.
Speaker 5: Fifty three six Now that's a lot of money. Do
Speaker 5: you think for the money that's left, you can finish
Speaker 5: it the way it was specified in the contract?
Speaker 7: No, I think I'm probably going to have to outlay
Speaker 7: because I used to throw them four. I think I'll
Speaker 7: probably have to lay out another five to ten.
Speaker 6: Now is that because?
Speaker 5: Is that because of stuff he flat out didn't do
Speaker 5: or stuff that has to be redone?
Speaker 6: What's the story there?
Speaker 7: Stuff that haven't been finished yet, Like the rough electrical
Speaker 7: is done, but the final electrical is not. So I'm
Speaker 7: gonna need the outfits installed and some light fixtures. The
Speaker 7: bathroom is not completely done, so I'm just gonna need
Speaker 7: someone coming in do the final plumbing.
Speaker 5: Okay, now, what does he say about this stuff? What
Speaker 5: does he say about all this stuff?
Speaker 7: He said, basically, he can pay me back the money.
Speaker 7: It's just going to take time, so he can do
Speaker 7: a payment plan with me, which I don't trust, or
Speaker 7: he can get the job done, but it's just gonna
Speaker 7: be really long because he's been basically doing like four
Speaker 7: hours worth of work per week.
Speaker 5: Do you think this guy is telling the truth basically
Speaker 5: and wants to do a good job, or do you
Speaker 5: think that he's basically, let's just say, a cheater.
Speaker 6: What do you think about it? Really? What's your gut
Speaker 6: telling you both?
Speaker 7: He wants to do the job, and I think he's
Speaker 7: just been having some problems lately, and I think he's
Speaker 7: been borrowing from one job to pay for the next
Speaker 7: job or the last job and stuff like that. That's
Speaker 7: what I assume is happening, and I'm just part of it.
Speaker 7: We were hoping to have this done by February. Yes, Now,
Speaker 7: I mean like we've done all the inspections except for
Speaker 7: the final inspection, and like I said, we just have
Speaker 7: a little bit of path of work.
Speaker 10: Let's okay, some paint.
Speaker 5: Now, I'm not sure. Here's what I'm trying to get at.
Speaker 5: I'm not sure you need an attorney. Maybe you do,
Speaker 5: but the bottom line is this. You want to somehow
Speaker 5: document what has happened and get a commitment to pay
Speaker 5: you back.
Speaker 6: Is that what you want?
Speaker 7: Because I don't trust him to actually pay me back?
Speaker 5: Yeah? But what here, here's what I'm telling you, Having
Speaker 5: an attorney do it or whatever if you get this
Speaker 5: down on paper that he acknowledges this or that. If
Speaker 5: the guy's a dead beat, it's not gonna it's I
Speaker 5: hate to tell you this, Chris, but it's virtually impossible
Speaker 5: to collect from a dead beat unless you have some
Speaker 5: kind of judgment and you come into money. Are they
Speaker 5: come into money? So how much are you figuring he
Speaker 5: owes you?
Speaker 7: I'm hearing heals me about ten?
Speaker 5: Okay, So if you ten grand plus what's due, you
Speaker 5: feel you could finish the job. You're going, Okay, hold on,
Speaker 5: I have some ideas on how we approach this and
Speaker 5: maybe have someone help you through the steps, and just
Speaker 5: hang on and we'll take you right after the news.
Speaker 5: I'm Tom Martino. Don't forget three oh three Martino. Hey,
Speaker 5: you can get right in three oh three six two
Speaker 5: seven eight four sixty six.
Speaker 10: Rit dum.
Speaker 7: News.
Speaker 6: You need advice, so you don't he.
Speaker 7: Come running just.
Speaker 2: As as can. Shooter's gonna help come man.
Speaker 5: This is the Troubleshooter Show. No, Tom Martino, I'm Tom Martino.
Speaker 5: This is the Troubleshooter Show. If you're new to town,
Speaker 5: I'm happy to have you here. If you're not new
Speaker 5: to town, spread it around because this is the only
Speaker 5: show of its kind anywhere, the only place where we
Speaker 5: talk about every day aches and pains, those things that
Speaker 5: tick you off, those things that make you tick, and
Speaker 5: we really try to solve your problems.
Speaker 6: So remember the number three oh three Martino.
Speaker 5: You can call it twenty four to seven get a
Speaker 5: place on the show, or you can call directly when
Speaker 5: we're on the r three oh three six two seven
Speaker 5: eight four sixty six, and the talk line is three
Speaker 5: oh three seven one three.
Speaker 6: Talk seven one three eight two five five.
Speaker 5: Hey, I understand some places had like baseball size hail
Speaker 5: last night, or they some of them said three in
Speaker 5: the morning, three to four in the morning. That is
Speaker 5: highly unusual to have hail in the early morning, will
Speaker 5: before the sun is shining.
Speaker 6: That is weird. But it must have been building up
Speaker 6: all day and then just spit out. Giant.
Speaker 5: One of my uh, one of my listeners, one of
Speaker 5: my morons from YouTube, JR sent me a picture holding
Speaker 5: look at these Look at these things, man, that would
Speaker 5: do some serious harm, that could kill you coming out
Speaker 5: of the sky, and Jr.
Speaker 6: I wish you would call and tell us more about where.
Speaker 5: You found them and God, the damage it must have done.
Speaker 5: All right, So this hour brought to you by Frank
Speaker 5: durand the real estate Man dot com, who will gladly,
Speaker 5: gladly help you evaluate your home and what it will
Speaker 5: sell for without any obligation. So if you're ever wondering
Speaker 5: about that, Frank Duran the real estate Man dot com.
Speaker 5: It's a totally free service and he will evaluate everything
Speaker 5: in the marketplace having to do with your home and
Speaker 5: then give you a complete report.
Speaker 6: It's in depth and no obligation.
Speaker 5: Okay, it's three oh three nine two zero sixteen twenty
Speaker 5: two frankaranderealestate Man dot com. So Chris has a contractor
Speaker 5: issue and really these things are God, they're so disheartening.
Speaker 5: One of the problems, Chris, with having a bad contractor
Speaker 5: is once they get your money and it's spent, you'll
Speaker 5: you can kiss a goodbye. They don't have the ability
Speaker 5: to repay, even if you get a judgment.
Speaker 6: Not being able to collect as terrible.
Speaker 5: And then if you've totally lost trust with the guy,
Speaker 5: you can't have him continue working. So you're really between
Speaker 5: a rock and a hard place. Now, you hired this
Speaker 5: contractor for fifty seven six hundred bucks for a basement renovation.
Speaker 5: So far you've paid fifty three to six and this
Speaker 5: guy supposedly had health problems.
Speaker 6: Now I want to ask some just basic questions.
Speaker 5: Do you think this guy really had health and other
Speaker 5: problems or do you think he's just looking for excuses?
Speaker 7: No, I think I think he did. He even like
Speaker 7: tried sending his son over to help and do some
Speaker 7: stuff at times because he he was well. He claimed
Speaker 7: he was in a hospital, and I don't I believe
Speaker 7: that true. That to be true, because like I said,
Speaker 7: his son was still here, some of the work firm
Speaker 7: was still here.
Speaker 5: Did he actually walk off the job yet, Chris, did
Speaker 5: this contractor basically walk off the job.
Speaker 6: Did he say I can't do it?
Speaker 8: No?
Speaker 7: He is. He telling me I can probably have someone
Speaker 7: there this weekend, or I'm gonna call his brothers a carpenter.
Speaker 7: He's like, I'm gonna call my brother and see if
Speaker 7: he can do this. But every morning I have to
Speaker 7: basically text him and ask is someone coming over today? Yeah?
Speaker 7: And it's just I. I believe he will get the
Speaker 7: job done if I give him enough time. But the
Speaker 7: problem is we're already four months behind schedule, and this
Speaker 7: is seriously eating into our plans. So I want to
Speaker 7: get this job done and I actually want to lift
Speaker 7: his house and be done with it.
Speaker 6: Yeah.
Speaker 5: Now, so the guy okay, So so really, when you
Speaker 5: have someone like this, wouldn't he just without hiring attorney
Speaker 5: in every thing? Would he just sign a promisory note
Speaker 5: for you and say be on your way, tell him
Speaker 5: to be what's the name of the contractor, Uh.
Speaker 7: It's design Plus And he also they have a dB
Speaker 7: A and I believe the DBA is Design Plus but
Speaker 7: it's uh, yeah, that's that's the name that it was
Speaker 7: listed under.
Speaker 6: And what is his what is his name?
Speaker 7: Joe Melina?
Speaker 6: Melina? Okay? Now, and would he sign a promisory note.
Speaker 7: Mits he's got insurance and all of those things, so
Speaker 7: it's not like he's just a guy knocking on my door.
Speaker 6: So I mean, and okay, So where how did you
Speaker 6: find him?
Speaker 2: Uh?
Speaker 7: He was on home Advisor. I believe home Advisor, Angie,
Speaker 7: it's been We hired him in November. I think that's
Speaker 7: where I found him. I tried contacting Triple A and
Speaker 7: they could not get it done.
Speaker 6: In the time we should have gone. You should have
Speaker 6: gone to referral this dot com for this.
Speaker 7: I tried contacting Triple A and Morrison. He's there on
Speaker 7: your referral list, but he's been done in the timeframe
Speaker 7: we want. Those are the holidays and other work he has.
Speaker 6: Yeah, that's Toby. I believe.
Speaker 5: Hey, here's the thing right now, will he sign an agreement,
Speaker 5: a mutual like a settlement agreement.
Speaker 6: That's the best that will be.
Speaker 5: Really hiring an attorney is just throwing money away with
Speaker 5: this guy, because most likely he's not going to come
Speaker 5: through anyway, and if he goes bankrupt, you're out of luck.
Speaker 5: But if you did this in a friendly way and say, look,
Speaker 5: let's do a settlement agreement, I'm willing to walk away
Speaker 5: for ten grand.
Speaker 6: I'll feel that that's a justice settlement.
Speaker 5: Would he just basically do that that?
Speaker 7: I don't know with one certainty. I mean, he might say, yes,
Speaker 7: but I'll pay you one hundred dollars for the next
Speaker 7: one hundred and twenty months.
Speaker 5: Well no, no, no, I'm not talking about even outlining a
Speaker 5: payment plan, but just a statement of settlement, In other words,
Speaker 5: that I, Joe Molina, acknowledge that I've had problems and
Speaker 5: delayed this project, and I agree to pay Chris ten
Speaker 5: thousand dollars as full and final settlement. You don't have
Speaker 5: to have the payment options spelled out, but just the
Speaker 5: understanding of the main facts.
Speaker 6: Would he say to.
Speaker 5: You, there's no way I owe you ten grand. I've
Speaker 5: been working my tail off. What would his reaction be
Speaker 5: to you asking him to sign a settlement agreement? What
Speaker 5: do you think his initial action his reaction would be.
Speaker 7: I think his reaction would be, yes, I will sign
Speaker 7: a settlement because I'm never going to pay it. But
Speaker 7: I don't think you would agree to the ten grand.
Speaker 6: What do you okay?
Speaker 5: Have you ever discussed how much you think you're owed?
Speaker 7: I did text him this morning and said, Hey, what
Speaker 7: about you just give me this ten thousand dollars back
Speaker 7: and then I go find another contract to finish it.
Speaker 7: And he basically said he could do a payment plan.
Speaker 7: He didn't acknowledge the number. He just said, I can
Speaker 7: do a payment plan or I can slowly get the
Speaker 7: job done.
Speaker 5: Okay, you got to do that. You're going to have
Speaker 5: to sign a settlement agreement with him, and you're not
Speaker 5: willing to let him continue. And I don't blame you.
Speaker 5: You're already four months behind schedule. But get something on,
Speaker 5: get something down that acknowledges he owes you something. We'll
Speaker 5: worry about the collection afterwards. Frankly, I don't think you're
Speaker 5: going to get it. What kind of health problems does
Speaker 5: this guy have?
Speaker 7: He had COVID related breathing and lung issues, okay?
Speaker 6: And how old is this gentleman?
Speaker 7: Mid fifties, late fifties.
Speaker 5: Okay, I would this is what I would do, and
Speaker 5: we'll get involved later on. But I'm telling you, hiring
Speaker 5: attorney now is way premature because that's all the attorney's
Speaker 5: going to do, is the attorney. All the tools the
Speaker 5: attorney has is negotiating a settlement or taking him to
Speaker 5: court and getting a judgment. But okay, so you could
Speaker 5: do that, you can get a judgment. You can't go
Speaker 5: for ten grand. That's county court. You'd have to go
Speaker 5: to small seventy five hundred limit for small claims court.
Speaker 5: If you are willing to do that and get a
Speaker 5: judgment for seventy five hundred, then you have a judgment.
Speaker 5: Once you have a judgment, it sits there until you
Speaker 5: do something with it. But at least it's a transcript
Speaker 5: and it's a legal document what they call memorializing the event,
Speaker 5: putting it in writing, and having a real.
Speaker 6: Figure to work with.
Speaker 5: Again, you can't do ten grand in small claims, so
Speaker 5: you would have to go to county court. That's not impossible,
Speaker 5: by the way, to do on your own, that's pretty easy.
Speaker 5: Do you think this guy would lawyer up if you
Speaker 5: did that, or do you think he's down and out
Speaker 5: and can't afford it.
Speaker 7: I don't know whether he's down and out and can't
Speaker 7: afford it, because I don't know if he's just done
Speaker 7: yeah my job, because he's not going to get more
Speaker 7: money from it, and he's still doing this other people.
Speaker 7: I don't know anything. Yeah, well, okay, publicity towards this,
Speaker 7: and like, if I can, can you talk about contact
Speaker 7: and trust back all the time on your show? Yeah? Yeah,
Speaker 7: And if he has committed theft and stuff like that,
Speaker 7: I want him no longer doing business.
Speaker 5: I want and you know what, I agree with you
Speaker 5: one hundred percent. In addition to helping yourself, you fear
Speaker 5: right now, he might be out there doing it every day.
Speaker 6: He as soon as he takes a down payment.
Speaker 5: He's trying to catch up with people who are nipping
Speaker 5: at his heels. I get you, and I applaud you
Speaker 5: for that, but there's only so much this guy can do.
Speaker 6: And then here's the problem.
Speaker 5: Now, if he's doing it intentionally, bankruptcy won't help him.
Speaker 5: But no one goes after somebody for fraud on bankruptcy.
Speaker 5: This guy will just file bankruptcy and everybody will go away.
Speaker 5: Very seldom to people try to pierce the bankruptcy and
Speaker 5: go after them personally and claim that it was manipulated
Speaker 5: and all of that. I'm not saying it's impossible, but
Speaker 5: very seldom to people do that, Chris. The very first
Speaker 5: thing I would do, and I'm marking this here so
Speaker 5: we can bring it back up for you The very
Speaker 5: first thing I would do is say, Joe, listen, we
Speaker 5: need to get something in writing so we can come
Speaker 5: to an agreement as to what is owed and how
Speaker 5: much would be an equitable settlement. If you can't get
Speaker 5: that done, Chris, then we go to the next here,
Speaker 5: which is us contacting him and explaining to him about
Speaker 5: the Contractor's Trust Act. But get something in writing. I
Speaker 5: would suggest something very simple that the two that he
Speaker 5: could not complete the job due to various health problems
Speaker 5: and other issues, and he agrees to a full and
Speaker 5: final settlement, or you both agree to a full final
Speaker 5: settlement of ten thousand dollars to be paid let's put
Speaker 5: it this way, to be paid in the future in
Speaker 5: a mutually acceptable way, or something.
Speaker 6: Again, I'm just telling you what I would do.
Speaker 5: I can't give you legal advice, but do something to
Speaker 5: get it in writing.
Speaker 6: That's your first step.
Speaker 5: You do not need an attorney at this point unless
Speaker 5: you want to go to court and all that money
Speaker 5: and get a useless judgment. Really, I mean you're going
Speaker 5: to get a judgment. You have proof he took the money.
Speaker 5: The job's not done. If an expert, if a contractor
Speaker 5: looked at the job. Would a contractor say, looked at
Speaker 5: the contract and looked at the job, would a contractor
Speaker 5: come to the conclusion that it is not complete?
Speaker 7: Yes, okay, and ill a couple other people on the
Speaker 7: referral list today to have okay scheduling quotes here.
Speaker 5: What you ought to do is get the But this
Speaker 5: is what's really important, Chris. When when the wheels come off,
Speaker 5: you can't go and say to a contractor. Let's say
Speaker 5: you had Genesis come out, which is a wonderful contractor
Speaker 5: Genesis Total Exteriors. So let's say they come out and
Speaker 5: they say to you, it's going to cost twenty grand
Speaker 5: to finish because Genesis is looking at it as the
Speaker 5: way they would do it.
Speaker 6: So that's not fair.
Speaker 5: What you need to do is have a contractor come
Speaker 5: out and look at the contract you have and say,
Speaker 5: what would it take to finish the job according to
Speaker 5: the terms of this contract. And do you do have
Speaker 5: a contract with them?
Speaker 7: Right?
Speaker 8: I do?
Speaker 6: Okay, So the.
Speaker 5: Extent that that work is being done to that contract,
Speaker 5: find out what it would cost to complete it according
Speaker 5: to that contract, not according to what a good contractor
Speaker 5: would do, but whatever you contracted to do for fifty
Speaker 5: seven thousand, six hundred dollars. You ask the people you
Speaker 5: hire to look at it, or the inspector, how much
Speaker 5: will it cost.
Speaker 6: So let's say they tell you, you.
Speaker 5: Know what it's going to cost you fifty to finish
Speaker 5: this according to the contract right now, you would owe
Speaker 5: him technically four grand.
Speaker 6: So you would take four four eleven.
Speaker 5: Yeah, whatever, you would take whatever is owed, whatever is old.
Speaker 5: You minus that from what it would take, and you
Speaker 5: sue him for the difference. So if it's if it
Speaker 5: would take ten grand to finish according to that contract,
Speaker 5: you would take the four off of that because you're
Speaker 5: not going to pay him that, and then you would
Speaker 5: sue him for the additional six.
Speaker 8: Uh.
Speaker 5: And you need to do that quickly. So once you
Speaker 5: do that, call us back. I have all of our
Speaker 5: notes here, and we'll help you with the next step.
Speaker 5: But man, there is nothing worse than being in a
Speaker 5: situation like this and people, it happens all the time.
Speaker 5: You get behind the eight ball with a contractor, and
Speaker 5: it just sucks. Three ozho three seven to one three
Speaker 5: talks seven one three, eight two five five. I'm going
Speaker 5: to come back to Brenda after the break. She says
Speaker 5: she has a follow up on the eight black issue,
Speaker 5: which is a airport shuttle, So stick around to hear
Speaker 5: that and more on.
Speaker 6: The Troubleshooter Show.
Speaker 5: Brenda called earlier and Brenda said, Hey, you know I
Speaker 5: have an.
Speaker 6: Issue with a shuttle company.
Speaker 5: I paid in advance for shuttles to the airport and
Speaker 5: now they're out of business. And I said, well, Brenda,
Speaker 5: the most logical thing to do is obviously contest it
Speaker 5: on your charge card. And she's back with more information. Again,
Speaker 5: this has affected a lot of people. They were selling
Speaker 5: prepaid passes right up right up until the end. What's
Speaker 5: going on, Brenda, What did you find out anything new?
Speaker 12: I haven't had a chance to call the credit card,
Speaker 12: but I happened to be in lonmut and I went
Speaker 12: to their place of business and the gentleman was inside
Speaker 12: the office. He will not disparage Simon Chen, who is
Speaker 12: the owner, but all of the drivers he claims to
Speaker 12: have been paid. And a lady walked up named Anne,
Speaker 12: who I will keep in touch with. She is in
Speaker 12: for three thousand dollars. Uh oh, these chief passes, and
Speaker 12: God forbid, I just port so she and I will
Speaker 12: keep in touch and I'll have her credit card company, right,
Speaker 12: for sure, concern because I knew one of the drivers
Speaker 12: comes to the place that I work. And now I
Speaker 12: feel good that at least the drivers got paid.
Speaker 15: But that sad.
Speaker 6: Well, you know, Branda, what is your gut feeling? What
Speaker 6: is your gut feeling?
Speaker 5: You don't think he engineered this thing to try to
Speaker 5: get a bunch of money and leave what or do you?
Speaker 6: What is your gut feeling?
Speaker 16: The driver that I talk.
Speaker 12: To, who will remain unnamed, said he was just a
Speaker 12: good guy. He had no business se he should have
Speaker 12: been okay, pull those thirty two dollars things. And you know,
Speaker 12: I don't know drugs, women.
Speaker 7: I don't.
Speaker 12: I'm not going to disparage the guy. I just am
Speaker 12: very sad at somebody's out three thousand.
Speaker 7: I mean right right, I've been digging so much.
Speaker 12: Trust and respect. That's all I asked for, and I
Speaker 12: will tip anybody.
Speaker 3: Actually, I just came to get my rings cleaned at
Speaker 3: Classic Goal.
Speaker 12: There's a good business in Long Line, incredible jeweler.
Speaker 10: But I don't know.
Speaker 3: I'm just yeah, you.
Speaker 6: Know what, I understand that, I understand that completely.
Speaker 5: But the good news is this, everyone and I mean
Speaker 5: everyone who paid by credit card I think is going
Speaker 5: to be able to get their money back. This is
Speaker 5: a classic credit card case where you can contest the charges.
Speaker 5: Thank you for calling three oh three seven to one
Speaker 5: to three Talk is our number, or you can call
Speaker 5: three oh three Martino, three oh three six two seven
Speaker 5: eight four sixty six. Jim, you may have run into
Speaker 5: a possible scam. You say, spill the beans, Jim, what's
Speaker 5: going on with you?
Speaker 17: All Right? I get skilled about once a week or
Speaker 17: that tempted. I don't fall for them. But there's a
Speaker 17: new one going in.
Speaker 10: I got a call.
Speaker 17: I'm the customer of Eccinity and Comcast, and I got
Speaker 17: a call saying that my two year promotional had run
Speaker 17: out and my new rate, instead of being one hundred
Speaker 17: and nineteen, would be one hundred and fifty. Well, and
Speaker 17: I questioned the guy on it. I said, no, I
Speaker 17: just re upped on one hundred and nineteen.
Speaker 10: He made me an offer.
Speaker 17: I could get my hoe feet turned down to fifty
Speaker 17: dollars a month for both Comcasts and Exfinity if I
Speaker 17: was willing to pay for twelve months in advance. Too
Speaker 17: good to be true.
Speaker 10: It's always I thought I wasn't interested.
Speaker 17: I checked with a friend at it.
Speaker 6: How do you know, d how do you know it's
Speaker 6: a complice scam?
Speaker 14: So I get this voicemail from them about every other
Speaker 14: week and I have Infinity.
Speaker 6: Oh they know you're a customer. They don't.
Speaker 2: They're just throwing the dice.
Speaker 14: And they got this guy right because he happens to
Speaker 14: be a customer.
Speaker 2: But it's a If you do a.
Speaker 14: Keyword search for Comcast Infinity scam on the Internet, you
Speaker 14: will see many thousands of people reporting this, and unfortunately,
Speaker 14: some of them do make that payment and then they
Speaker 14: never see that money again.
Speaker 7: So you're you're one right.
Speaker 17: Yeah, I didn't fall for it, but I just want
Speaker 17: to have people warned out there. It's a shame these
Speaker 17: people just sit in front of the computers.
Speaker 6: How much do they want from you? By the way, Jim,
Speaker 6: how they.
Speaker 10: Wanted six and they said a month?
Speaker 6: Oh, they said, and then you could keep the lower price.
Speaker 17: I can get, I can get. Well, I was one
Speaker 17: hundred and nineteen, but he hit me down to fifty
Speaker 17: dollars a month if I would pay for a year.
Speaker 17: Got you and I have a friend that works Atinity.
Speaker 17: I got hold of him. He says, we have no
Speaker 17: such program.
Speaker 5: You know you were smart enough not to get what
Speaker 5: was your What was your first clue? What kind of
Speaker 5: payment were they going to accept from you?
Speaker 7: Oh?
Speaker 17: Wait, I didn't even get to that when he said
Speaker 17: six hundred dollars paid for a year in advance.
Speaker 5: Okay, So you didn't bother. You just knew you just
Speaker 5: knew something was up.
Speaker 17: Yeah it was. It was one of those too good
Speaker 17: to be true. Instead of one hundred and fifty a
Speaker 17: suddenly one of fifty dollars a month if i'd pay
Speaker 17: for twelve months.
Speaker 6: Yep, I'm telling.
Speaker 7: You pay fifty right away.
Speaker 6: And what you said is true. What the hell is
Speaker 6: going on? There are more scams.
Speaker 5: Than ever if in fact, people, I'm going to give
Speaker 5: away a prize, I want you to I want you
Speaker 5: to call in with the latest scams, and if it's
Speaker 5: a scam that we haven't heard of, we'll give you
Speaker 5: a prize. I don't know what the prize is. Maybe
Speaker 5: a trip to Miami. Now I'm just kidding, but we'll
Speaker 5: give you maybe a little uh, a little troubleshooter swag.
Speaker 5: We got more coming up. Three oh three seven one
Speaker 5: three A two five five. Remember these offers come from everywhere, everywhere.
Speaker 5: One clear Choice Garage Doors for your garage door needs,
Speaker 5: whether it's an opener, a spring, a hinge, the cable,
Speaker 5: the entire door. One clear Choice Doors dot Com has
Speaker 5: you covered.
Speaker 6: All of their prices are on the website.
Speaker 5: Look them up one clear Choice Doors dot Com. Hi,
Speaker 5: Tom Martino here three O three seven on three eight
Speaker 5: two five five. Don't forget fixed at twenty four to seven.
Speaker 5: They're doing, by the way, that deep clean check. It's
Speaker 5: the extreme clean check and tune of your AC. Do
Speaker 5: it for thirty nine bucks if you've not had it
Speaker 5: done before. Unbelievable deal. Two hours of labor pulling this
Speaker 5: thing out, taking it apart, clean each and every crevice
Speaker 5: and cranny and part and adjusting it all. That's fixed
Speaker 5: myihome dot com book now just thirty nine bucks. Dan
Speaker 5: wants to talk about eight Black Shuttle Service. Basically eight
Speaker 5: Black reduced their price and we're selling a lot of
Speaker 5: advanced passes just before they went out of business. But
Speaker 5: a lot of people think it's a good guy. He
Speaker 5: wasn't doing it to cheat anyone. He was trying to
Speaker 5: make a last ditch effort to stay above water and
Speaker 5: had to close up and I'm advising people who bought
Speaker 5: these passes in advance and paid in advance to go
Speaker 5: to their credit card company and get and contest the
Speaker 5: charge because they're getting no service in return. Dan, what
Speaker 5: is your comment? What is going on about eight black
Speaker 5: shuttle service?
Speaker 18: I would just say I think it was either Friday
Speaker 18: after I saw the email or Saturday. I called America
Speaker 18: Express because I'm out six hundred dollars, and America Express said,
Speaker 18: because they're a closed company, they have no way to
Speaker 18: claw back the money. I mean what, Yeah, No, they
Speaker 18: said they have no way to clide back.
Speaker 5: Well, you can still, you can still contest that charge.
Speaker 5: I kind of disagree with what they're telling you at
Speaker 5: this point. It Yeah, you can contest this charge.
Speaker 14: I mean, Tom, our previous caller is just a few
Speaker 14: minutes ago, said that American Express had refunded her her purchase.
Speaker 6: Yeah, I did you. Why don't you just go online
Speaker 6: and contest it.
Speaker 19: I sure wouldn't offer that kind of information. I'd basically say, Hey,
Speaker 19: in fact, if it was in the last right sixty
Speaker 19: or ninety days, I'll tell you exactly what I'd say.
Speaker 2: I'd say, I have no idea, what the hell this is.
Speaker 19: Someone must have stolen and using my number, because I
Speaker 19: have absolutely no idea what the hell this is.
Speaker 5: When they said when they said they had no ability
Speaker 5: to claw it back, that's the same with fraud. They
Speaker 5: very seldom have the ability to claw back money in
Speaker 5: the in cyber space when you deal with ripoffs and
Speaker 5: cheets and all of these.
Speaker 6: I'm shocked that they told.
Speaker 2: You that they actually don't even clawed back.
Speaker 14: There's a thing called a merchant account, and the merchant
Speaker 14: doesn't get all the money that gets that they charge
Speaker 14: people's credit cards.
Speaker 6: For me, wait till the record.
Speaker 14: There is a certain like there's like a twenty percent
Speaker 14: or a ten percent float that remains in this account
Speaker 14: that merchants that credit cards can claw their money back
Speaker 14: out of the account.
Speaker 2: They don't even get it out of the merchants. That
Speaker 2: actually is correct.
Speaker 6: Yeah, so Dan, you were told I don't know who
Speaker 6: you called. Did you call American Express itself?
Speaker 18: Yeah, no, I call I talked to America Express because
Speaker 18: I have them going back to twenty twenty four. The charges,
Speaker 18: and what you want to be a little careful on
Speaker 18: is that American Express will credit your account of damn
Speaker 18: near immediately with your charges and then they'll go investigate
Speaker 18: it and you may or may not get the actual credit.
Speaker 18: So if people spend the money, they may or may
Speaker 18: not get the actual credit.
Speaker 2: But it's a provisional credit.
Speaker 19: And I don't know if you could go back that
Speaker 19: far man, I mean going back six months generally you're
Speaker 19: talking ninety one hundred and twenty days.
Speaker 5: You know, we have to get some one marked well
Speaker 5: our processor.
Speaker 19: No, yeah, market, but each bank's different. It depends who
Speaker 19: you're dealing with. Capital One can handle it completely different
Speaker 19: than Amex compared to Wells Fargo.
Speaker 5: Yeah, But what I mean is is there any legal limit,
Speaker 5: like they say, after this much time, you can't do it,
Speaker 5: or you know.
Speaker 19: It's whatever's in the term of your agreement with the
Speaker 19: credit card company.
Speaker 6: Yeah, you're right about that.
Speaker 19: If you got if you got a black card, you
Speaker 19: could probably get rid of something you bought a year
Speaker 19: and a half ago, as long as it's not a
Speaker 19: jet airline.
Speaker 20: You know.
Speaker 5: I think that basically I have never I don't but
Speaker 5: I've never waited a year or anything. But I did
Speaker 5: on one card come up against some fraudulent charges that
Speaker 5: went back about four or five months, and they asked
Speaker 5: me why I didn't notice it sooner, but they did
Speaker 5: let me contest it, and really, I'm going to research this.
Speaker 2: To me, the biggest.
Speaker 19: Issue, and I always preach this, and I know people
Speaker 19: can't stand it when I do it, but if someone
Speaker 19: ripped you off and they used your credit card and
Speaker 19: you did not slide it in something in other words,
Speaker 19: it was given over the phone or over the internet
Speaker 19: or plugged in some way, you basically play stupid and say.
Speaker 2: I have no idea what tell this is?
Speaker 19: Don't open yourself up to some long story how this
Speaker 19: company promised, right, yep, yeah, that's how you think.
Speaker 5: And I think that guy maybe told too much. You know, hey,
Speaker 5: you know I paid for this and the card company
Speaker 5: and the company went out of business, and maybe who knows,
Speaker 5: maybe the clerks are even told, hey, if the consumer's
Speaker 5: in doubt, uh, you.
Speaker 6: Know, don't do it.
Speaker 5: I mean, I don't think you even need to talk
Speaker 5: to them though. That's the part that confuses me. Whenever
Speaker 5: I've contested a charge, it's always been online. Thank you, though, Dan,
Speaker 5: we're looking into the clawback or the contesting provisions for charges.
Speaker 5: I think, like Mark said, it's a matter of contract
Speaker 5: between you and the issuer. But but I there's got
Speaker 5: to be something maybe under the UCC.
Speaker 2: Yeah, well there is, I just looked it up. Okay, good,
Speaker 2: So by law you have.
Speaker 14: To notify them within sixty days, it says, by law okay,
Speaker 14: sixte you know section six?
Speaker 2: What what law? That is? Under the TILA under Truth
Speaker 2: and Lending Act. Okay.
Speaker 14: And then there are actually and it's either TILA or
Speaker 14: Fair Credit Doing Act.
Speaker 8: Yep.
Speaker 6: And I just verify that.
Speaker 5: Fair Credit Billing Act says you have sixty days from
Speaker 5: the statement date showing the error, not from the transaction date.
Speaker 6: And this is this is by law, so you're right.
Speaker 2: Well wait wait, wait, wait guys.
Speaker 19: When you say by law they have to do at
Speaker 19: least sixty I get that. But if AMEX decides they
Speaker 19: will go back ninety there's nothing wrong with that.
Speaker 6: Or a year, You're absolutely right.
Speaker 2: Nor a year. So yeah, that's even more important than
Speaker 2: what the law says.
Speaker 6: It just depends the issuer. It says.
Speaker 21: Here.
Speaker 5: It goes on to say the issuer must acknowledge your
Speaker 5: dispute within thirty days, and.
Speaker 2: They must complete their investigation within.
Speaker 6: Two billiing within two billing cycles.
Speaker 5: Right within it says typically sixty days, but never more
Speaker 5: than ninety. So you're right, ninety is the limit. So
Speaker 5: this is good to know. Additional time limits have to
Speaker 5: do with other things, like you have one hundred and
Speaker 5: twenty days to file a charge back for issues like
Speaker 5: product service and quality. This is not fraud now, this
Speaker 5: is one hundred and twenty days for quality.
Speaker 17: Okay.
Speaker 19: I I think we've all been screwed at some point
Speaker 19: where we have some kind of continuous billing going on
Speaker 19: and say, we canceled the service, but we didn't recognize
Speaker 19: it because it's only you know, twelve bucks a month,
Speaker 19: or for whatever reason, you didn't recognize it.
Speaker 2: So you've been paying it a year and a half.
Speaker 19: It finally dawns on you and you call up your
Speaker 19: credit card company and go, what the hell I canceled
Speaker 19: with this company, and they can only go back, you know,
Speaker 19: or they will only go back three months or whatever
Speaker 19: it is.
Speaker 5: So in any case, it's amazing though, how many, yeah,
Speaker 5: how many people. It's amazing how many people bought these
Speaker 5: passes from this place for a small company and for
Speaker 5: if you do the sampling of my audience and how
Speaker 5: the number of calls compared to the population. It tells
Speaker 5: you that these guys made a whole crapload of states.
Speaker 19: Did they? Did they BK? I was I was bouncing
Speaker 19: around doing it.
Speaker 5: No, they just closed right now. There's no I couldn't
Speaker 5: find no bankruptcy.
Speaker 19: So the problem is each person got ripped off by
Speaker 19: so little, no one's going to force him into a BK.
Speaker 5: That's probably the truth, unless they owe a landlord, or
Speaker 5: unless they owe some money somewhere. Yeah, Okay, Tom Martino
Speaker 5: here more coming up on the Troubleshooter Show. Tom Martino
Speaker 5: here at three oh three seven one three talk seven
Speaker 5: one three eight two five five, Tim, Welcome to the show.
Speaker 6: Tim. What's going on with your plumber?
Speaker 8: That's what happened was that I hired a plumber of
Speaker 8: January ninth to do a roughing and spectacle, to do
Speaker 8: a rough and plumbing job in my basement to a friend.
Speaker 8: And I was dumb when I paid up front, and
Speaker 8: he never he failed the inspection. Two times. He had
Speaker 8: a drain from the sink vandy going upwards and he
Speaker 8: he and he had another issue where he didn't put
Speaker 8: the right plans in the toilet daker. But two times
Speaker 8: and now he says that he can't come up. He
Speaker 8: told me three weeks, but three that week. So he
Speaker 8: can't come up for three weeks to fix what he
Speaker 8: messed up. So I'm going to have to do it myself,
Speaker 8: like the past, the regional buildings, fuming in specially Okay.
Speaker 6: Now you hired him, you hired him only for a.
Speaker 8: Rough in, right, a roughing and he didn't complete it right?
Speaker 6: And how much did you pay him up front?
Speaker 8: Twenty four hundred dollars?
Speaker 6: And why can may I ask why you did that?
Speaker 8: Why? I did that? Because the lady I loved it,
Speaker 8: she knew him, and I knew he was kind of
Speaker 8: hurting for money and stuff like that. So that's why
Speaker 8: I did that. But you know, and she feels carrible
Speaker 8: about this.
Speaker 5: Yeah, So what's the last thing you said to this guy?
Speaker 6: Tim? What's the last thing you said to be plumber?
Speaker 8: I shot around and I texted him on the phone.
Speaker 8: I said I failed the second time, and you know
Speaker 8: I mean, and I told him the reasons why, and
Speaker 8: like that, he says, why could maybe come up a
Speaker 8: few weeks, But I don't know what I'll be at.
Speaker 5: What's the what's does he have a company? Did you
Speaker 5: hire his company.
Speaker 8: Yes, I did. He owns the company.
Speaker 5: What's the what's the what's the name of the Okay,
Speaker 5: go ahead, spell it.
Speaker 6: R E M L E Plumbing, Remley Plumbing.
Speaker 8: R E M L E.
Speaker 6: Yes, okay.
Speaker 5: And uh you said he said he may get to it,
Speaker 5: but it's going to be a while.
Speaker 8: Yes, And he hasn't gotten to it. And you know
Speaker 8: he's think I feel he's incompetent because he did it
Speaker 8: wrong two times.
Speaker 6: How much would it cost?
Speaker 5: How much would it cost to just fix just what
Speaker 5: needs to be done for the inspection?
Speaker 6: How much? Is it a lot of money or is
Speaker 6: it just a few hundred bucks or what?
Speaker 10: You know?
Speaker 8: I mean, I haven't got another pumber that contacted another
Speaker 8: pummer yet, but the thing about it is probably gonna
Speaker 8: cost me a few hundred dollars, four hundred dollars at least.
Speaker 5: But here's what I'm thinking, Tim, Maybe you do that
Speaker 5: job to finish it, and then you simply go after
Speaker 5: him for the money it takes to fix it, rather
Speaker 5: than trying to get this deadbeat to do the right
Speaker 5: I mean, he's obviously not going to do anything. So
Speaker 5: your losses, if your losses are five hundred dollars or less.
Speaker 5: It's it doesn't even pay to go after it. If
Speaker 5: you can get this fixed for five hundred or less,
Speaker 5: you do that, keep the receipt and then take the
Speaker 5: guy to small claims court, which will get you a judgment,
Speaker 5: and then we can help you collect on that judgment.
Speaker 5: But other than that, if it's only a few hundred
Speaker 5: to get it fixed, I wouldn't bother. Have it checked
Speaker 5: out and let us know. I'm Tom Martinez. We got
Speaker 5: more coming up on the Troubleshooter Show.
Speaker 7: Ripped up.
Speaker 2: New need advice, so you don't have.
Speaker 7: Come running.
Speaker 3: Just as fast as we can, Shooter's gonna help.
Speaker 4: Come Man Dix is the Troubleshooter Show. No Tom Martino.
Speaker 5: Hey, I'm Tom Martino. Welcome to the show. This is
Speaker 5: a busy day today. If you got to have a problem,
Speaker 5: question and complain you want to discuss, if you have one,
Speaker 5: give us a call at there.
Speaker 6: There's a couple numbers.
Speaker 5: The best number for twenty four to seven access is
Speaker 5: three oh three Martino. Then you don't have to worry
Speaker 5: when we're on the air or whatever. Just call and
Speaker 5: say I'm having this problem. We'll call you back and
Speaker 5: get you on the next show. That's three oh three
Speaker 5: six two seven eight four six three oh three Martino
Speaker 5: and then of course you call three oh three seven
Speaker 5: one three talk seven one three eight two five five.
Speaker 5: If you're looking for a will or you need to
Speaker 5: compose a trust or maybe an LLC, a family LLC
Speaker 5: that can actually be used in place of a trust,
Speaker 5: Dan McKenzie has many creative ideas and can help you
Speaker 5: with your estate plan McKenzie Law Dan McKenzie and that
Speaker 5: number is eight three three co plans eight three three
Speaker 5: co plans. Hey, We've been following this auction at rollerauctions
Speaker 5: dot com and then you click the Buy and Build link.
Speaker 5: Buy and Build is a long time sponsor of ours
Speaker 5: on the show, and we've sent a lot of people
Speaker 5: to Buy and.
Speaker 6: Build because we love the way they do business.
Speaker 5: They're a big giant warehouse for cabinets and uh and
Speaker 5: plumbing like for fix yours and bats and all of that,
Speaker 5: and they have twice a year this auction where they
Speaker 5: sell all kinds of stuff, not just their normal cabinets
Speaker 5: and vanities and countertops and sinks and faucets and all
Speaker 5: of that. They they don't actually do the all of
Speaker 5: they do all of that, but they also do so
Speaker 5: many other things. It's hard to explain. You have to
Speaker 5: go and browse this auction for yourself. But it started today,
Speaker 5: it's going to go on through tomorrow, and it's going
Speaker 5: to start closing tomorrow where you have a chance to
Speaker 5: do some live bidding and it gets exciting.
Speaker 6: So Courtney, I've been looking.
Speaker 5: I can't believe I saw you even had some wristwatches
Speaker 5: on the auction.
Speaker 7: Yes, yes, there's something Victor Watches brand new in the
Speaker 7: box and Victor Watches. They're really nice and we like
Speaker 7: to bring there's in a sort of just a little
Speaker 7: category of gift items to spice up the auction a
Speaker 7: little bit.
Speaker 6: Somebody wanted to know.
Speaker 5: They texted me, do you have plumbing fixtures?
Speaker 6: I know I mentioned it, but you may not.
Speaker 5: Actually do you deal in the actual tubs or toilets?
Speaker 7: We do not at our store, but we do have
Speaker 7: them in our auction. We used to sell tubs and
Speaker 7: toilets out of our store, and then when we moved
Speaker 7: to our new location, we just went to cabinets, granite sinks,
Speaker 7: and faucets. So we do have the faucets in the
Speaker 7: sink portion, but we didn't. We no longer carry toilets
Speaker 7: and tile and things like that.
Speaker 5: Okay, what about the what about the floors in general?
Speaker 6: Do you have any floors in this auction?
Speaker 7: Yes, we have quite a bit of flooring in this auction.
Speaker 7: We have four full rolls of carpet. We've got four
Speaker 7: pallets of different colors of tile. We've got LVP, which
Speaker 7: is that you final plank that looks like wood that's
Speaker 7: much more dirt. We have a couple of three colors
Speaker 7: of that available. We also have some solid three quarter
Speaker 7: inch hardwood. We have some red oak and some white
Speaker 7: oak in a couple different grades.
Speaker 5: And when the auction ends, can you explain how it
Speaker 5: goes back and forth tomorrow and what time that's going
Speaker 5: to start.
Speaker 7: Yeah, I recommend jumping online a little bit before items
Speaker 7: start to close at one o'clock PM. I mean, honestly,
Speaker 7: the way I like to bid is I like to
Speaker 7: get on early, and I like to place my maximum
Speaker 7: bid now and then I don't get hung up in
Speaker 7: that war at the end. And so what you can
Speaker 7: do is you can set a maximum bid right now,
Speaker 7: say an item sitting at twenty five cents I'm looking
Speaker 7: right now at some hardwood. There's some hardwood sitting at
Speaker 7: fifteen cents of square foot for five inch solid white
Speaker 7: oak flooring block fifteen cents of foot if your next
Speaker 7: bid is going to be twenty cents a foot, and
Speaker 7: then you can put a maximum in there, say ninety
Speaker 7: nine cents of foot or whatever, and so the computer
Speaker 7: will automatically bid for you all the way up and
Speaker 7: tell your maximum. Those numbers don't get shared with anybody.
Speaker 7: Nobody knows what your maximum is. It's a felon you
Speaker 7: to share that information. So your your maximum bid is
Speaker 7: totally safe. You can win that item well below your
Speaker 7: maximum bid if nobody bids against you, and then it'll
Speaker 7: bit for you right up to your maximum. And then
Speaker 7: you can log on tomorrow and see how you're doing,
Speaker 7: see if you've been outbid on any items, and if
Speaker 7: you want to raise your your threshold on that or
Speaker 7: if you want to you know, bit on something new.
Speaker 6: And I notice here.
Speaker 5: If you go to rollerauction dot com R O L
Speaker 5: L E. R rollerauction dot com and hit buy and build,
Speaker 5: you can browse page by page if you want to
Speaker 5: see absolutely everything, or they have the keyword search you
Speaker 5: can do or they have different kinds of sorting options.
Speaker 5: So really go there, just see and I see a
Speaker 5: button called watch. So what does that watch button do.
Speaker 7: That gives you? Well, so one that'll give you notices
Speaker 7: on the price, but it also kind of gives you updates,
Speaker 7: so you can when you log on, you can look
Speaker 7: at what items you're watching, and I will skip over
Speaker 7: all the stuff that you've decided you don't want to
Speaker 7: bid on, and it'll can you a list of the
Speaker 7: stuff you're watching.
Speaker 6: Oh, that's really good. So if you want to go
Speaker 6: through here and you find.
Speaker 5: Stuff, hit the watch button and it'll sort it for
Speaker 5: you next time around, and you can bid on just
Speaker 5: those items if you want, or just watch those items.
Speaker 5: What are some more of the unusual stuff?
Speaker 6: Are things you might have this year?
Speaker 7: Well, honestly, it's kind of nice to see toilets at
Speaker 7: my auction again. We haven't had toilets at are auction
Speaker 7: and probably three or four different sales, so it's nice
Speaker 7: to see those on the floor again. And then this time,
Speaker 7: you know, last auction we had some six panel solid
Speaker 7: pine doors pre hung, and then we have the two
Speaker 7: panel knotty pine doors pre hung this time, we'd brought
Speaker 7: a six panel Holocorps interior door. So if somebody needs
Speaker 7: to do interior doors in their house or in a
Speaker 7: rental or anything like that, these are those holocre doors
Speaker 7: that are much better value and you'll really save a
Speaker 7: ton of money. You'd be able to There's so many
Speaker 7: different sizes and swings that are available at this auction.
Speaker 7: You can fill up the entire house and buy all
Speaker 7: doors that match, and you'll be able to save an
Speaker 7: absolute portion on them.
Speaker 5: Oh no, you will. And they're beautiful doors. They come
Speaker 5: pre hung. I'm looking at them right now. And some
Speaker 5: of these doors, you have so many of them, Courtney,
Speaker 5: so many of them that I'll venture to say, you're
Speaker 5: going to have a lot going at minimum bids. You know.
Speaker 5: Some of the there are many of these interior u
Speaker 5: pre hung doors, six panel hollow court interior door with frame.
Speaker 5: You have various sizes, and I see a lot of
Speaker 5: them sitting at zero and others at only five dollars.
Speaker 5: Oh my god, I don't see how Courtney, You're gonna
Speaker 5: get action on every one of these. You're going to
Speaker 5: have a lot of people walking away with some really
Speaker 5: really great deals on these doors.
Speaker 7: Oh, I think there is going to be some great
Speaker 7: deals on these doors. A nice thing about bringing as
Speaker 7: many as we brought, and I know it does look
Speaker 7: like we brought way too many doors. But when you
Speaker 7: do a house, if you really walk through your house
Speaker 7: and you count how many doors you have in your
Speaker 7: house and what the size of those doors are, and
Speaker 7: the different swings because some swing to the right, some
Speaker 7: swing to the left, right, and you put up a list.
Speaker 7: You know, one house can have twenty twenty five doors
Speaker 7: in it very easily. So all we need is a
Speaker 7: couple of different people that need the full house full
Speaker 7: of doors and that we can get everybody taken care of.
Speaker 5: Yeah, they're changing doors, now's the time to do it.
Speaker 5: These knotty pine doors. These are beautiful. They're beautiful and great.
Speaker 7: Great product for Colorado. It's you know, it's got that
Speaker 7: knotty appeal, but it's still a pine, a solid core
Speaker 7: pine door. So it's not a holo court, it's not cheap.
Speaker 7: It's going to have a nice, solid, heavy, rugged feeling
Speaker 7: to it and still give you that appeal of the
Speaker 7: knots and the natural rustic look.
Speaker 5: And I can't believe how many of them are sitting
Speaker 5: sitting at five bucks.
Speaker 6: I mean, that's incredible.
Speaker 7: You know what. I don't like seeing it like that,
Speaker 7: tom It scares me a little bit. But yeah, you know,
Speaker 7: every auction, you know, things start to start to go
Speaker 7: tomorrow and then you know, I always like it when
Speaker 7: people get really good bargains because that means the next
Speaker 7: auction they're going to tune in and they're going to
Speaker 7: try to get good bargains again. Yeah, and really that's
Speaker 7: what this is all about.
Speaker 6: It And I've seen him at twenty four inches.
Speaker 5: I've seen him at twenty four inches, twenty eight inches,
Speaker 5: thirty inches, thirty two, So you have varying sizes.
Speaker 6: People.
Speaker 5: If you're doing a project right now, you got to
Speaker 5: look at this site. You will save a ton of money.
Speaker 5: And that's rollerauction dot Com. And then just look for
Speaker 5: the buy and build on the front page the square
Speaker 5: there and click on that square and it'll take you
Speaker 5: in here. So what about last time you had some
Speaker 5: even I don't know, I don't remember. I think you
Speaker 5: had bicycles, but you had toys anything like that in
Speaker 5: this lot anywhere.
Speaker 7: Yeah, we have quite a few toys. It's towards the
Speaker 7: end of the auction. So right about lot let me
Speaker 7: see here, right about lot three fifty or so, it
Speaker 7: starts to get into non building material items and you know,
Speaker 7: right after the doors there, so we've got, you know,
Speaker 7: a lot three point fifty four is a grand entry
Speaker 7: a door that's really beautiful front door for your home.
Speaker 7: And then it goes into some throw ruads, and then
Speaker 7: it goes into the miscellaneous stuff. There's pickleball rackets, there's paddleboards,
Speaker 7: there are tons of different gift items and toys. One
Speaker 7: of the big things that we have is this mix
Speaker 7: and mash that it is a I don't know, thirty
Speaker 7: piece slime set and it's got all sorts of different
Speaker 7: colors of slime with glitters and all sorts of stuff.
Speaker 7: Kids love this stuff, and I.
Speaker 5: Will Now they are these, by the way, these interior doors.
Speaker 6: These are thousands of dollars worth of doors.
Speaker 5: One of them, for example, a naughty elder grand entry
Speaker 5: doorway with side lights and then there's uh six lights
Speaker 5: in the main door. You're looking at a bid right
Speaker 5: now of one hundred and ten dollars, I mean, you know, and.
Speaker 7: That's that door right there's probably a three thousand dollars door.
Speaker 5: If you're holy crap, I'm telling you right now, anyone,
Speaker 5: And and here's what's great anyone going through a project,
Speaker 5: do it.
Speaker 6: And here's what I like.
Speaker 5: Even if you don't like the bid on one, there
Speaker 5: are identical runs right next to it because he has
Speaker 5: so many of the same, which means you can start
Speaker 5: your own bid out lower. So that really accordiny. That
Speaker 5: really can get complicated. I mean, you got some people
Speaker 5: they see a bid for one hundred and ten and
Speaker 5: right next to it there's one that hasn't bid yet
Speaker 5: they can get they can start all over.
Speaker 6: On that one. So it's it's I mean, that's that.
Speaker 5: That's puzzled me a bit why you did that, But hey,
Speaker 5: it's it's more chances for people to make great deals.
Speaker 5: And they even have security safes by Honeywell, you have
Speaker 5: a depository safe with digital lock. You have outdoor furniture
Speaker 5: I'm looking at, and then of course these watches, you
Speaker 5: have light fixtures. Man, it's impossible to relate to you
Speaker 5: everything on here.
Speaker 6: But I'm at the end now.
Speaker 7: If I really recommend you going to the site and
Speaker 7: scrolling through it and seeing all the treasures that are there.
Speaker 7: Even if you're not in the market for building materials.
Speaker 7: They're all sorts of okay, gift items if you have
Speaker 7: birthdays coming up, all sorts of.
Speaker 5: Things rollerauction dot com look for buy and build and
Speaker 5: then buy and build. Of course, if you ever want
Speaker 5: to contact him directly through at five sixties South Lapan
Speaker 5: and they're open for kitchens and baths buy and build
Speaker 5: dot Net.
Speaker 6: Thank you, Courtney. We'll check back with you tomorrow.
Speaker 5: When this start, When this stuff starts closing, it's going
Speaker 5: to really get exciting because you're going to see things.
Speaker 5: Now Courtney's not going to be happy about it, but
Speaker 5: you're going to see some probably hardwood floor going for
Speaker 5: pennies on the dollar. You're going to see big thousands
Speaker 5: of dollars worth of entry doors going for one hundred
Speaker 5: to five hundred dollars.
Speaker 6: Every year, this happens every.
Speaker 5: Time he has an auction, people get incredible deals. Belinda,
Speaker 5: let me start with your problem right now and I'll
Speaker 5: take a quick break.
Speaker 6: What is going on with you, Belinda?
Speaker 3: So Tom, I have a question for you. Yeah, because
Speaker 3: I was listening to you about two weeks ago and
Speaker 3: there was a gentleman that had somebody pull up and
Speaker 3: then said they had four truckloads of asphalt.
Speaker 7: Yep, Andy, yep, yep.
Speaker 3: And so we had the same thing happened to us
Speaker 3: today in Colorado Springs.
Speaker 5: Is it the same, by the way, you didn't fall
Speaker 5: for it, did you?
Speaker 3: No, That's what I'm calling you. My husband was out
Speaker 3: there talking to him and I'm like no. And so
Speaker 3: I looked at the website and on his business car
Speaker 3: it says make checks payable to two people, not the company.
Speaker 3: And there's no physical address.
Speaker 2: Is it called CNJ.
Speaker 3: No Total Asphalt Paving And when you go into their
Speaker 3: website it pulls up actually in California, I believe.
Speaker 5: Okay, now listen, here's what I want to tell you
Speaker 5: about it. These guys, you know, might just be hard
Speaker 5: working guys trying to make a living, but there's no
Speaker 5: way they can prep and put down this asphalt properly.
Speaker 5: We have so many people that have purchased this door
Speaker 5: to door asphalt and it fails miserably. The oil content
Speaker 5: is low, the quality is low, and when you go
Speaker 5: for longevity, it starts picking up and peeling and it
Speaker 5: turns into gravel. So the oil content's very low. There
Speaker 5: is no way that these people can ever do the
Speaker 5: prep they need properly as well. You need to scrape
Speaker 5: that ground and prep it and tamp it, and they
Speaker 5: do none of that. So I'm glad that your husband
Speaker 5: didn't fall for it.
Speaker 6: What were they offering.
Speaker 3: About forty one hundred or was it seventy one hundred?
Speaker 6: Wait?
Speaker 3: Wait, wait one hundred for seventy one hundred for how
Speaker 3: many square feet?
Speaker 11: Six hundred and fifty?
Speaker 5: And what did they say they were going to do?
Speaker 5: They were going to put it all down right?
Speaker 11: Then they said that they come out level my driveway,
Speaker 11: which it's been gravel for years, so the gravels, you know,
Speaker 11: sinking into the ground right about every.
Speaker 10: Two years, two or three years.
Speaker 11: I got to bring in a truckload of gravel and
Speaker 11: throw it down and spread it with the skinster sure,
Speaker 11: which I've been doing for you here.
Speaker 5: And how did they say they would prep it for
Speaker 5: a weed controlling.
Speaker 2: All of that?
Speaker 11: They said they would scrape it down, level everything straight
Speaker 11: edges on the asphalt, go around any.
Speaker 17: Of the concrete.
Speaker 11: Like I got an apron around my garage, man all
Speaker 11: open because.
Speaker 5: I man, were they literally driving or was this hot
Speaker 5: blacktop right in their truck? Right?
Speaker 6: At that time.
Speaker 11: No, oh, they it's not it's million it's asphalt milling.
Speaker 11: And then they go over with a sailor.
Speaker 5: So okay, they were going to put down the so
Speaker 5: they put down the lead, the loose gravel basically this
Speaker 5: the asphalt trailings, and then then they come over with
Speaker 5: like a tar mixture and then they roll it.
Speaker 10: Yeah.
Speaker 11: Well yeah, they put the asphalt down, they roll it,
Speaker 11: they pack it and roll it out so it's level, right,
Speaker 11: so I wouldn't have any potholes or anything like that.
Speaker 5: Yeah, and you would have potholes, you'd have failure within
Speaker 5: thirty days.
Speaker 6: I'm glad you didn't do it.
Speaker 5: No, No, seriously, these scams, they come out of the woodwork.
Speaker 6: Most likely they're travelers.
Speaker 5: They go city by city according to the weather. But
Speaker 5: no matter what, you did a smart thing not using them.
Speaker 5: Don't ever, ever, ever, ever do a job based on
Speaker 5: a door to door sale. I would say, if you
Speaker 5: looked at a universe of people, most people who get
Speaker 5: ripped off they get ripped off from people who have
Speaker 5: approached them, as opposed to the other way around. We
Speaker 5: have more coming up, so I'm not saying everyone going
Speaker 5: door to doors ripping people off.
Speaker 6: But what I'm saying is, if.
Speaker 5: You took a survey of people ripped off, most of
Speaker 5: those people were approached at their door for home products
Speaker 5: more coming right up.
Speaker 19: Even ripped off or taking advantage of this is the
Speaker 19: show for you. Really, you got a bad contractor out there.
Speaker 19: Three to oh three, Martino, You got a bad landlord?
Speaker 19: Three oh three Martino, You get the idea. I've got
Speaker 19: deputy standing by to start digging in. We got any updates, Scott?
Speaker 19: You got anything over there?
Speaker 2: Man?
Speaker 20: Now, I'm just working a couple of cases from last week.
Speaker 2: Like what what are you working on? One of them
Speaker 2: was this Mike.
Speaker 20: Garage door company? Yep, what about it too? And I
Speaker 20: called the garage door company. The guy just wanted an
Speaker 20: estimate for a spring. No, I repair a repanel. Yeah, okay,
Speaker 20: back into it. And I called the garage door company
Speaker 20: and it's like, no, this person's not here.
Speaker 2: This person said you're a kid anywhere.
Speaker 8: Now.
Speaker 19: You know that's kind of the deal these days, is
Speaker 19: you simply don't well, you don't cop to anything.
Speaker 2: Why I talk to someone?
Speaker 19: Just keep putting them off and putting them off and
Speaker 19: putting them off. An example would be what was that Dimitri.
Speaker 19: What that engine company last week that ended up ended
Speaker 19: up on Sleavesburgade.
Speaker 2: What was the name of it, Oh, go Cats bead shop.
Speaker 19: Yeah, go cats like them the guy. The guy literally
Speaker 19: didn't do anything for seven years. The guy gave him
Speaker 19: seventy five hundred dollars for an engine. Seven years goes by,
Speaker 19: and he's still making excuses up I mean, companies nowadays
Speaker 19: are crazy.
Speaker 14: Yeah, the economy is awful. Four guys are dying out,
Speaker 14: blah blah blah.
Speaker 19: Oh my god, he's like, I'm sick, my mother's sick.
Speaker 19: They if you went through the text, you'd be blown
Speaker 19: away by all the problems in the guy's life. But
Speaker 19: of course, you know there's nothing going on over there.
Speaker 19: Like literally, I don't think there's anything upstairs on that guy.
Speaker 19: And speaking of Sleavesburgade, people should check it out. If
Speaker 19: you're new to the show, you know, we help people
Speaker 19: out all the time going after companies. There's some companies though,
Speaker 19: that end up on Sleavesburgade.
Speaker 2: These are the worst of the worst.
Speaker 19: These are guys like the one we were just talking about,
Speaker 19: take seventy five hundred dollars seven years ago and has
Speaker 19: given nothing but excuses one after another.
Speaker 2: Now, maybe the guy did pay for excuses.
Speaker 19: So, in other words, a dollar an excuse, we're almost
Speaker 19: eating up to seventy five hundred bucks. Who's the worst
Speaker 19: you guys can think of, Scott that we've dealt with recently,
Speaker 19: like in.
Speaker 2: The last year, who's the worst you've dealt with?
Speaker 7: Well?
Speaker 20: I was just looking at my notes because I was
Speaker 20: working on that case with Cocats Speech Shop a year ago.
Speaker 2: Yeah, I know that was a different one, wasn't it.
Speaker 14: Yeah, it was a different same shop, different customer, was
Speaker 14: it er? No, the guy we're dealing with.
Speaker 2: No, it's definitely the same shop customers. Okay, yeah, oh
Speaker 2: Eric is the owner?
Speaker 7: Yees?
Speaker 2: Yeah, the owner different right, Okay?
Speaker 19: And that guy apparently, And then didn't you find some judgments?
Speaker 2: The guy's actually been to court and lost.
Speaker 14: Yeah, somebody sued him in a Rapo County last year
Speaker 14: and I haven't been able to see how that case
Speaker 14: turned out out. And then a few years ago somebody
Speaker 14: from California, a guy by the name of Piazza, domesticated
Speaker 14: a Piazza.
Speaker 2: He must he must be Canadian, right.
Speaker 14: Yeah, he domesticated a thirty seven thousand dollars judgment here
Speaker 14: in jeffco against Gokat. So, yeah, I mean, I just
Speaker 14: I just don't think Harold is going to get anywhere
Speaker 14: with this guy.
Speaker 2: I don't think he has any money left. They're just
Speaker 2: they're not good guys.
Speaker 19: How about you, Dimitri, Besides this guy, what's the worst
Speaker 19: one you can think of?
Speaker 2: Tony, I'll to you in a second. You know that's
Speaker 2: an easy one.
Speaker 14: There's an especially tragic case that it's actually Bo's case.
Speaker 14: I've been helping him out with since I joined you
Speaker 14: guys last year, and that's justin Garcia's Patriot remodeling out
Speaker 14: of Calorida Springs.
Speaker 2: He was fifty or thirty too.
Speaker 14: Yeah, he's alleged to have taken the last of this
Speaker 14: old lady's money sixty two thousand dollars to put together
Speaker 14: a cabin kit that she you know, foolishly bought. Uh,
Speaker 14: didn't lift a finger, didn't do anything. Neil Neil Hollington
Speaker 14: from Hollington Law took that case on on behalf of Carol.
Speaker 14: This is the elderly lady and it's still kind of
Speaker 14: winding its way through the process.
Speaker 2: Well, I hope he's got some money.
Speaker 19: I hope he's got a pot to piss and so
Speaker 19: she can at least take it or do something.
Speaker 2: I hope so too. You know, I don't know why
Speaker 2: it's worse when it's old people. Well you know what
Speaker 2: it is.
Speaker 19: In fact, there's even criminal laws built around that. But
Speaker 19: it's so it's so disheartening hearing when someone that age,
Speaker 19: anybody over even sixty or over seventy.
Speaker 2: I mean the older the worst.
Speaker 19: But how about the guy that went in and pumped
Speaker 19: what twenty five thousand dollars into the ATM machine and
Speaker 19: got ripped off on the liquor store And the story
Speaker 19: was so crazy it was hard to believe. Didn't you
Speaker 19: go over there?
Speaker 2: Yeah that liver dollar? Yeah, dollar actually went over there.
Speaker 19: There's some law changes to where the owner of these
Speaker 19: bitcoin ATMs can be held responsible, starting it to be
Speaker 19: beginning of the year, which I think will tighten up
Speaker 19: a lot of that stuff. But I think it's crazy
Speaker 19: they even have a machine and a liquor store that
Speaker 19: you can walk up to and put twenty five thousand
Speaker 19: dollars at one time in cash.
Speaker 2: I think it's bonkers.
Speaker 14: Yeah, there's no legitimate reason for that. These bitcoin ATMs
Speaker 14: seem to be designed and maintained to support a vast
Speaker 14: network of international scammera.
Speaker 2: I agree one hundred percent.
Speaker 19: Listen, we got an issue on a Kia coming up
Speaker 19: in just a second. But somebody, I'm not going to
Speaker 19: say his name, went very very very long on the
Speaker 19: last break. I'll make this one quick.
Speaker 5: Three oh three seven one three eight two five five.
Speaker 5: So what's going on with Tony? Did we take him
Speaker 5: in all Tony?
Speaker 10: Yeah, I'm here.
Speaker 6: What's happening, sir?
Speaker 11: So?
Speaker 10: Last year I bought a twenty twenty you Tell You
Speaker 10: Ride and the Carlins was adamant, you got to get
Speaker 10: this extended warranty. You don't want to be without it,
Speaker 10: this and that. So they got me a warranty through
Speaker 10: this Fidelity warranty company.
Speaker 6: Yeah.
Speaker 10: So I didn't have any problems, but last week I
Speaker 10: have a problem with it. So they're saying they needs
Speaker 10: a new training put in it. So the guy comes
Speaker 10: out or what they sent out a rep from the
Speaker 10: warranty company and he looks at it and I had
Speaker 10: a list sticker in the window. So he said they
Speaker 10: avoided it because commercial use.
Speaker 2: Oh that's big time, man.
Speaker 19: If you did, I don't care if it's one time
Speaker 19: or ten times, all these aftermarket warranties. If you use
Speaker 19: them for any form of commercial use, which is Lyft
Speaker 19: and Uber and any kind of ride share man or
Speaker 19: Toro or any of them, you're out. You're out, You're out.
Speaker 6: Holy crap.
Speaker 10: Explain that to me.
Speaker 7: I had those sticks.
Speaker 2: In your contract. I guarantee it.
Speaker 6: No, no, no, I don't think say Tony.
Speaker 10: Anything about do an uber or Lyft.
Speaker 19: Tony, I would bet you one hundred dollars right now
Speaker 19: against ten dollars if you send me over that agreement,
Speaker 19: I'll point out exactly it might not say Uber or Lyft,
Speaker 19: but it said.
Speaker 10: It might say h yeah, and I don't say right share.
Speaker 10: It says for commercial use, yes, or deliveries, which I
Speaker 10: didn't use it for.
Speaker 19: Yes, you are well, first of all, you're delivering people.
Speaker 19: I feel bad for you, man, I know what you're saying.
Speaker 19: No one reads these contracts and they try to get
Speaker 19: Let me tell you there's eight million loopholes.
Speaker 6: This isn't going to make you feel better.
Speaker 19: But if they didn't get you on that one, they
Speaker 19: could have very well got you on another.
Speaker 2: Tom That's right, I mean, and.
Speaker 10: I understand that part. But the bad part of it
Speaker 10: is so they're saying, they're not going to do anything
Speaker 10: for my car. It's voided in everything, but they get
Speaker 10: to keep the money.
Speaker 5: Yes, well, hold on, I don't know. No, no, no, no,
Speaker 5: that wouldn't be fair. They kept the money for that warranty,
Speaker 5: of course not.
Speaker 10: They're saying that they're not going to give me a refund.
Speaker 10: That's what I'm saying.
Speaker 7: I don't care.
Speaker 10: They can avoid the warranty, but that thing cost me
Speaker 10: almost I think it was like thirty two hundred bucks
Speaker 10: for the extra to get that warrant you put on
Speaker 10: the car. And now they're saying, I figured since they
Speaker 10: were the one.
Speaker 5: Wait wait wait, how much how much did that warn
Speaker 5: how much did that warranty cost you?
Speaker 10: It was a little over thirty two hundred bucks.
Speaker 5: Wait and they say even though hold on, and they say,
Speaker 5: even though they don't cover it, you still have to
Speaker 5: pay that thirty two hundred bucks.
Speaker 10: Well, it's in the finance. It was paid for when
Speaker 10: I financed the car. How long ago was that, Like
Speaker 10: I said, maybe a year ago?
Speaker 5: Lettle Okay, the money, Well, they can't keep for they
Speaker 5: can't keep that money if it doesn't cover you. I
Speaker 5: mean why would they keep the money if you're not
Speaker 5: going to be covered.
Speaker 10: Well, that's what the guy's telling me is they don't
Speaker 10: do refunds. That I'm not going to get my money back.
Speaker 6: And who told you that?
Speaker 10: That was the shady part. Because the finance company, or
Speaker 10: not the finance company, Fidelity, the company that was supposed
Speaker 10: to do the warranty. I talked to what guy. I
Speaker 10: tried to explain to him, and he didn't want to
Speaker 10: hear nothing, didn't want to be helpful, just said, you know,
Speaker 10: talk to your finance you should.
Speaker 19: Be able to listen man to the car. You should
Speaker 19: be able to get a pro rated. I mean, you're
Speaker 19: going to have to pay up until now. But how
Speaker 19: long was the warranty for where you at on the
Speaker 19: pro ration?
Speaker 2: Yeah, hold on and we'll.
Speaker 6: Come right back. Ye hold on, hold on, let's I'm.
Speaker 5: Gonna we're gonna look this up and see how far
Speaker 5: into the warranty and what they do.
Speaker 6: What's the name of the warranty.
Speaker 10: Warranty company?
Speaker 6: What's the name again that you were cut out?
Speaker 7: What is it?
Speaker 10: Fidelity Loyalty Company?
Speaker 5: Okay, hold on, we'll be right back with that and
Speaker 5: more coming up to wait a second, Tony, we don't
Speaker 5: think there's a hope for you.
Speaker 6: We don't.
Speaker 5: We're looking into it and we're looking at a copy
Speaker 5: of that. I want to go to Jay though, before
Speaker 5: the end of the hour, and then we'll collect to
Speaker 5: Tony as well.
Speaker 6: Jay, what is your question?
Speaker 7: It's Tom.
Speaker 21: I got an interesting situation here holding up getting an inheritance.
Speaker 21: Is this issue was given to a church. Nobody knows
Speaker 21: what that is. There's no number. My grandfather purchased all
Speaker 21: kinds of mineral rights. My mother thought she sold them
Speaker 21: all in the eighties. Tons of them have popped up,
Speaker 21: leases have been sold, things are going on, Payments are
Speaker 21: still coming in. No one has a clue what they are,
Speaker 21: where they are, how to find it.
Speaker 19: Sounds like oil rights, Tom, I don't even know how
Speaker 19: you begin to track that stuff.
Speaker 5: It's usually tracked by the guy's name. Now, who was
Speaker 5: this to you? Jay?
Speaker 6: Was this your dad?
Speaker 21: It was my mom and it was her dad that
Speaker 21: bought them all back way back when.
Speaker 5: Okay, so your mom and her dad, Your mom and
Speaker 5: her dad bought mineral rights.
Speaker 21: Yeah, my grandfather started to have company for my grandmother
Speaker 21: because she wanted one. My mother inherited it Okay, got it,
Speaker 21: way back, I got it? Thanks pop up?
Speaker 5: What royalties are yielded by this, by these mineral rights?
Speaker 2: How much?
Speaker 21: I think we have no idea at this point because
Speaker 21: my sister's close lipt but supposedly it's all going into
Speaker 21: an account somewhere. While she attempts to figure out where
Speaker 21: they're all at, what they are, what the contracts are,
Speaker 21: what the values are, and she's gone nowhere in a
Speaker 21: year and a half, she has Okay.
Speaker 5: Do you know, Jay, do you know if it was
Speaker 5: a whole bunch of money that is being made on
Speaker 5: these rights or just a little money, do you have
Speaker 5: any idea at all?
Speaker 21: At times my mom would say a check for eighty grand,
Speaker 21: should get one for five hundred dollars, give another one
Speaker 21: for two dollars and eighty cents.
Speaker 7: I mean, it was okay, everywhere over the board, just
Speaker 7: all over.
Speaker 5: Okay, Okay, I have an idea of where you can
Speaker 5: start hold on and we'll talk about that. Mineral rights
Speaker 5: are very complicated. They're they're very complicated. We'll talk about
Speaker 5: how to track them down and then how to dole
Speaker 5: them out.
Speaker 6: Plus we're going.
Speaker 5: To go back to Tony and figure out what do
Speaker 5: you do with a warranty that they say they can't
Speaker 5: cover anymore because of ride share? Three oh three seven
Speaker 5: one three eight two five.
Speaker 1: Five news, you don't happen, come running just as fast
Speaker 1: as we can.
Speaker 2: Shoot is gonna help?
Speaker 12: Come?
Speaker 4: Man, This is the Troubleshooter Show. No Tom Martino, all.
Speaker 5: Right, I'm Tom Martino.
Speaker 6: Mark take it away, all right?
Speaker 2: Three oh three seven one three eight two five five.
Speaker 19: I know what that means. Here's what happened there. I'm
Speaker 19: gonna let everybody know. His food showed up at the door,
Speaker 19: So I'm just gonna say what it is. Sonic or
Speaker 19: Freddy showed up, So that was that. Welcome to the show,
Speaker 19: by the way, the only show of is kind. We're
Speaker 19: here to solve problems, answer questions, and take complaints. We're
Speaker 19: working on a few things in the background right now.
Speaker 19: But please one line open three zero three Martino three
Speaker 19: zho three Martino. Hey, Tony, I want to finish up
Speaker 19: with you real quick on this extended warranty. I get
Speaker 19: everything you're saying. You should be getting a pro rated
Speaker 19: warranty for people just joining us. He bought a vehicle,
Speaker 19: a twenty twenty Kia. Tell you ride and basically bought
Speaker 19: an extended warranty for thirty two hundred dollars. Had a
Speaker 19: problem with the transmission. Warranty company came out and said, Nope,
Speaker 19: you're not covered because you're a lift driver. It's a
Speaker 19: commercial use, which is very true. Now why are they
Speaker 19: saying they won't pro rat it. Did you already use
Speaker 19: up the entire amount of time or mileage in the warranty?
Speaker 10: Tony no I talked, so the guy at the warranty
Speaker 10: place said, well, call your call the finance company, or
Speaker 10: not the finance company, but my dealership. So I talked
Speaker 10: to him yesterday.
Speaker 2: What dealership year.
Speaker 10: Was Drankia up off of one hundred and fourth Avenue.
Speaker 19: And that's who sold it to you, right, That's who
Speaker 19: told me. So here's how it should work. They cancel
Speaker 19: the warranty they pro rated. However that pro ration looks,
Speaker 19: then it's going to be credited to your credit union
Speaker 19: or your bank, whoever the lender is. You're not going
Speaker 19: to see it in your pocket, but it should take
Speaker 19: it off the loan if it was built into the loan,
Speaker 19: and I assume it was. Yes, So did you go
Speaker 19: through that paperwork with the dealer that I did.
Speaker 10: Yeah, and I called him here.
Speaker 2: And what did the dealers?
Speaker 10: He was he's the one who told me that they
Speaker 10: wouldn't give me a refund.
Speaker 2: Well, that's all I'm telling you.
Speaker 19: I'm telling you, under the circumstance you're in, these things
Speaker 19: are pro rated.
Speaker 2: I can't think of any that are not pro rated.
Speaker 19: How many miles have how many miles have you put
Speaker 19: on the vehicle since you purchased it?
Speaker 10: About thirty five forty thousand?
Speaker 19: And how many miles is the extended warranty good for.
Speaker 10: One hundred and fifty thousand or ten years?
Speaker 6: Or ten years? They owe you something?
Speaker 19: Man, Hey, Deputy D do you mind calling over and
Speaker 19: figuring this out with the key of dealership?
Speaker 2: You understand how this stuff works?
Speaker 7: Right? Yeah?
Speaker 2: I think are so.
Speaker 14: I think we have two goals if I understand you correctly,
Speaker 14: to see if we can get the call or a
Speaker 14: pro rated refund on that warranty, but also see if
Speaker 14: his vehicle is covered by the original manufacturer's warranty?
Speaker 8: Right?
Speaker 2: How many miles are on it right now? Tony total? Roughly?
Speaker 10: You think I'm like one hundred and thirty seven?
Speaker 2: Yeah, none of it's Oh yeah, it's over. Yeah, that's over.
Speaker 19: And if you're extended warranty Wait wait, wait, Tony, that
Speaker 19: was a great question, D.
Speaker 2: But I mean for multiple reasons.
Speaker 19: But Tony, your your pro ration is going to be
Speaker 19: very little if it only brings you to one hundred
Speaker 19: and fifty thousand miles.
Speaker 10: No, it was supposed to be from So when I
Speaker 10: bought the car, it had seventy eight thousand. Yeah, so
Speaker 10: that's what my one hundred and fifty is based off of.
Speaker 2: I don't know about that. We've got it. Here's what Listen,
Speaker 2: I'm changing this whole thing up. D.
Speaker 19: We need a copy of his policy to actually figure
Speaker 19: out what it says.
Speaker 2: I mean, we got to know where it is.
Speaker 19: I don't think that warranty was going to cover him
Speaker 19: to two hundred and thirty thousand miles or whatever the
Speaker 19: math is.
Speaker 2: Tony.
Speaker 19: Can you take a picture or grab the pdf, send
Speaker 19: it to help at troubleshooter dot com, Kelly pick up,
Speaker 19: give him the information. But D, that's where we gotta go.
Speaker 19: We got to see what this guy actually bought.
Speaker 2: And when you do.
Speaker 19: Get the policy or the warranty, you're gonna see how
Speaker 19: the pro ration works.
Speaker 2: And we can figure that out as well. Sound good,
Speaker 2: you got it? Hey, Jake? What's going on with State Farm?
Speaker 7: Jake?
Speaker 2: Jake?
Speaker 19: Jake, Jake, Hey, Jake, what's up?
Speaker 2: My god? Am I crazy? Am I not hearing?
Speaker 7: Jake?
Speaker 2: Or what's going on here?
Speaker 17: Scammed me?
Speaker 2: Okay? And how did they scam you?
Speaker 7: Jake?
Speaker 2: Give me an idea here, dive into it a little.
Speaker 3: They usually.
Speaker 2: Like FI a month.
Speaker 7: They charged me one thousand dollars a month, Jake?
Speaker 2: How old are you? Twenty five?
Speaker 19: And then what were they charging you? Five hundred dollars
Speaker 19: a month?
Speaker 11: For?
Speaker 8: My god?
Speaker 19: Yeah, he's a nut. Well, he's not a nut, he's
Speaker 19: a child. He's twenty five, Jake? Really, why are you calling?
Speaker 8: Though?
Speaker 2: I find it curious? You realize?
Speaker 7: Ah?
Speaker 2: You hung up? You know.
Speaker 19: I listened to talk radio as a kid too, and
Speaker 19: I called up, of all people, Talknet Talknet had Bruce Williams,
Speaker 19: and Talknett had Sally, Jesse, Raphael and I called up,
Speaker 19: No kidding, I called up when I was probably Jake's
Speaker 19: age share, somewhere around ten twelve years old. I called
Speaker 19: up and it was a late night live talk show.
Speaker 19: I was probably supposed to be sleeping. In fact, I
Speaker 19: would assume Jake's supposed to be in school. But that's
Speaker 19: all right, Jake. I hope the truant officers don't show up.
Speaker 19: But here's the deal. I actually called up and told
Speaker 19: them I was fourteen and got my girlfriend pregnant and
Speaker 19: she bought everything hook line and sinker, no kidding, and
Speaker 19: I thought it was funny.
Speaker 2: I never laughed.
Speaker 19: I just kind of hung up and kept the whole
Speaker 19: thing going for the listeners. Never thought about it until
Speaker 19: I was out. I lived in Oklahoma at the time.
Speaker 19: I was out in New York visiting my grandparents for
Speaker 19: the summer, where my uncle Johnny lived. I went over,
Speaker 19: and I loved hanging out with my uncle Johnny when
Speaker 19: I was a kid, and I went over there, and
Speaker 19: sure enough he asked me, he goes, Hey, did you
Speaker 19: happen to call up Sally Jesse Rafael and say that
Speaker 19: you knocked up a girl because it sounded just like you,
Speaker 19: And sure enough I did.
Speaker 2: And that was that. So Jake, have fun. I'm not
Speaker 2: going to scold the kid.
Speaker 19: Hey, did you ever do anything Dmitri or Scott or
Speaker 19: even Shan and shann and I can see as a
Speaker 19: Shenanigans person and Jay the reason we do have open
Speaker 19: lines three O three seven one three eight two five five.
Speaker 19: So I do want to say this, Jay, I'm waiting
Speaker 19: for Tom to come back because he's dealt with mineral
Speaker 19: rights and oil rights and stuff that I simply have
Speaker 19: not dealt with. If we can get an expert on,
Speaker 19: that's fine, but tracking that stuff downs very hard. But
Speaker 19: hold on, when Tom gets back, we'll dive into that now, Dimitri,
Speaker 19: did you ever do anything like this?
Speaker 2: Are you ready? Do I have you? Or are you
Speaker 2: stuffing your face with hot dogs?
Speaker 7: No?
Speaker 2: I'm here, the hot dogs aren't haven't arrived yet.
Speaker 7: Okay.
Speaker 19: So oh the HVAC guys showed up. Mm hmm okay,
Speaker 19: So here's a question. Okay, did you ever do any
Speaker 19: hijinks like this? Order pizzas to someone's house? No, you
Speaker 19: never ordered it, well like when you were a teenager.
Speaker 19: You literally never ordered a pizza to someone's house.
Speaker 14: No, but we did place a classified for sale ad
Speaker 14: in the Rocky Mountain News about using our high school
Speaker 14: principles address of saying you tennis courts must go almost free.
Speaker 19: Used tennis courts, and then you put his address there.
Speaker 2: Her address there?
Speaker 19: What the hell? Has it used tennis court? You mean
Speaker 19: tennis racket.
Speaker 2: No, tennis courts.
Speaker 14: We're selling used tennis courts, and we used our school principles,
Speaker 14: home address and her actual real phone number. Did you
Speaker 14: ever get busted?
Speaker 2: No, she never figured out who it was. I never
Speaker 2: thought my apologies to doctor Anderson.
Speaker 19: I never would have thought to put a that's so
Speaker 19: funny you said that. If I thought about that when
Speaker 19: I was a teenager or in middle school particularly, I
Speaker 19: would have definitely put all kinds of ads in the paper.
Speaker 2: I just never even thought about it.
Speaker 19: In fact, I probably go to the personals and pick
Speaker 19: out a teacher that, let's just say, maybe I didn't
Speaker 19: get along with, and put in a personal like, you know,
Speaker 19: looking for a looking for something, an older woman, or
Speaker 19: however you.
Speaker 2: Wanted to phrase it. That was ingenius, man.
Speaker 19: I don't know about the tennis court part. That's just
Speaker 19: out there.
Speaker 14: Yeah, I'm not sure who came up with that idea,
Speaker 14: but it was eight dollars really well invested.
Speaker 19: Oh my god, it's it's well invested as of EVA. Now,
Speaker 19: all right, Steve, Steve and Jay hold tight. We'll be
Speaker 19: right back after this. Steve's got a comment on that
Speaker 19: extended warranty issue.
Speaker 2: Steve, what's your comment.
Speaker 11: Well, I'm thinking that if that was going to be
Speaker 11: voided because of the rights share, he should get it
Speaker 11: all back.
Speaker 7: Because he wouldn't have been able to use it at all.
Speaker 19: Yeah, but that doesn't I mean, that part simply doesn't matter.
Speaker 19: It's going to be pro rated from the time you
Speaker 19: asked for a cancelation and that's just going to be
Speaker 19: part of the contract. And you know, it's not really
Speaker 19: their fault that he was doing right share. In the agreement,
Speaker 19: I'm sure it says no commercial vehicles now in a
Speaker 19: common sense, man, I agree with you one hundred percent
Speaker 19: what he bought, but we got to take this into consideration.
Speaker 19: I don't know if he was doing ride share from
Speaker 19: day one. He might have just started doing ride share,
Speaker 19: but if he did do it from day one, you know,
Speaker 19: I do agree with you there was no use for
Speaker 19: that warranty, but that's just simply not how the cancelation works,
Speaker 19: you follow.
Speaker 7: Yeah, and then I was also thinking maybe he could
Speaker 7: go claim that sticker was in the car when he
Speaker 7: bought it and he never used it.
Speaker 8: Yeah.
Speaker 2: I was kind of thinking that too.
Speaker 19: People out there that have an extended warranty if you
Speaker 19: got an uber or lyft, one of the Neon signs
Speaker 19: or a bumper sticker or the windshield sticker. My god,
Speaker 19: remember this please. If anything, this will help you. If
Speaker 19: you're going to make a claim, don't talk uber, don't
Speaker 19: talk Flyft. Get the stickers, the signs and everything else
Speaker 19: out of there. I mean, really, it's nuts. That's the
Speaker 19: way to do that. Thank you for that. Steve three
Speaker 19: oh three, seven one, three eight, two five five.
Speaker 2: I am going to go to Steve maw jay. Keep
Speaker 2: holding on.
Speaker 19: By the way, we have two lines open three oh
Speaker 19: three Martino three oh three, seven to one, three eight two,
Speaker 19: five to five, rock and roll beer. What is going
Speaker 19: on this weekend? And for people out there, I want
Speaker 19: to tell you why we have Steve on him promote
Speaker 19: his brewery. One, he's a local guy that just opened
Speaker 19: a kick ass brewery. Two he actually does our theme song.
Speaker 19: When you hear this show start every hour, that is Steve.
Speaker 19: He does a guitar, he does the lyrics. That is
Speaker 19: the theme song. He also does theme songs for all
Speaker 19: kinds of businesses like the tree Farm. I think that's
Speaker 19: probably his most famous in this area. But we love
Speaker 19: promoting Steve and what he does. And Suzanne and I
Speaker 19: have been out to Rock and Roll Brewery for the
Speaker 19: first time a few weeks back, or maybe it's been
Speaker 19: a month it has been.
Speaker 2: It's unbelievable.
Speaker 19: It is the coolest, quaintest little place you have to
Speaker 19: generally register. And what I mean by that is, unlike
Speaker 19: other breweries, he's only allowed what is it, Steve, twenty
Speaker 19: five people on SAD.
Speaker 2: That's That's what the deal is, right.
Speaker 16: That's twenty five on any given Saturday. From I think
Speaker 16: I'm made through October and then we have one special
Speaker 16: event that we can do for seventy five.
Speaker 7: Capacity at one time.
Speaker 16: Now that's second and I'm Mark, are you going to
Speaker 16: be there?
Speaker 2: I think I am going to be there.
Speaker 19: I'm still looking at that as of right now, I
Speaker 19: can say I'm going to be there. There's something that
Speaker 19: could happen to where I wouldn't be there, but I'd
Speaker 19: give it a good eighty ninety percent chance. Suzanne and
Speaker 19: I are going to be at that big deal.
Speaker 8: Man.
Speaker 2: I love it. In fact, I think is.
Speaker 7: A sign up for that up a little bit about it?
Speaker 2: Yeah, yeah, go ahead, man.
Speaker 16: Okay, Well, first of all, it's called Brewfest twenty twenty five,
Speaker 16: and that's rock and rollbery forty years of brewing bears.
Speaker 19: Your phone keeps teetering, Steve, your phone keeps teetering in
Speaker 19: and out.
Speaker 16: Man, Okay, let me up better?
Speaker 19: Moving around here, yeah, get get somewhere better. But it's
Speaker 19: basically he's been brewing. Go ahead, no hold on, Kelly,
Speaker 19: just I'll go to another call. Get him re lined up.
Speaker 19: It's not worth talking about if we can hear it. Hey, Mason,
Speaker 19: what's going on with you?
Speaker 7: Hey?
Speaker 22: So we've had an issue recently. I had an employee
Speaker 22: who was working for me as just a team member
Speaker 22: for about a year. I recommended her for a promotion,
Speaker 22: and they made me run a background check, obviously, and
Speaker 22: the background check came back and they made me terminate
Speaker 22: her from even her nonsensitive position. So I was just
Speaker 22: curious if there was something maybe that we can.
Speaker 7: Do for her.
Speaker 19: Wow, that's interesting as hell. Let me ask what was
Speaker 19: on the background check.
Speaker 22: So she had quite an extensive record. The biggest one
Speaker 22: that the company had an issue with was attempted robbery,
Speaker 22: which obviously makes sense.
Speaker 19: Does she deal with cash? I mean, what does she do?
Speaker 19: You don't have to say what company, but give me
Speaker 19: an idea of her job.
Speaker 22: She doesn't. She's been handling cash for me for about
Speaker 22: a year.
Speaker 7: Yeah, when I originally.
Speaker 22: Hired her, we knew that she had a background because
Speaker 22: I hired her out of.
Speaker 7: The halfway house and you know.
Speaker 22: She got out of the halfway house working with me
Speaker 22: in this dismith and it's just been a weird situation.
Speaker 2: Yeah. So here's the deal.
Speaker 19: Man, Like almost every state where in at will state,
Speaker 19: they can definitely fire you for that anytime they want.
Speaker 19: How they can fire you at any reason for any time.
Speaker 19: If I were you, what I would do if you
Speaker 19: really do trust her, Because here's the deal. If something
Speaker 19: did happen and you follow my instructions and you end
Speaker 19: up keeping her, and I'm not saying that would happen,
Speaker 19: but it would be a possibility. Just remember, I don't
Speaker 19: know where you are with this company or if you're
Speaker 19: in love with it you want to be there forever.
Speaker 19: But if something ever did happen and you're putting your
Speaker 19: neck out there, just watch it. I mean, I don't
Speaker 19: know this person from Adam, but you might want to
Speaker 19: reach out to HR and talk to HR about it
Speaker 19: and say, look, I've been her supervisor, her man manager,
Speaker 19: whatever that looks like, for over a year. We watch
Speaker 19: her left and right. She's doing great. There's never been
Speaker 19: any issues. She's turned her life around, and you kind
Speaker 19: of seek out the compassion and whoever you need to
Speaker 19: in HR, and that would be one way to handle it.
Speaker 19: But you better watch it.
Speaker 7: Man.
Speaker 19: Is this a real big company or are you dealing
Speaker 19: with a huge company.
Speaker 22: I mean, it's somewhere in the middle. We did already
Speaker 22: reach out to HR and kind of fight that battle already,
Speaker 22: and HR was the one who provided the directive for
Speaker 22: me to terminate her from the system.
Speaker 19: Do you guys have Do you guys have, for example,
Speaker 19: district managers?
Speaker 22: Yeah, absolutely so I.
Speaker 19: Would reach out to the district manager. And a lot
Speaker 19: of organizations that are say big retail, big restaurant, stuff
Speaker 19: like that, the district manager most likely has the ability
Speaker 19: to overturn HR if they want to. The problem with
Speaker 19: that kind of policy, and let me tell you, I
Speaker 19: think it's a very good policy, to be honest, But
Speaker 19: the reason most of them don't want to is exactly
Speaker 19: what I told you. They're putting their neck on the line.
Speaker 19: So you might talk to your DM.
Speaker 22: Okay, one last thing I'm going to let you go.
Speaker 22: I want to know because we don't have any written
Speaker 22: policy stating that they have to be terminated in the
Speaker 22: instance of that, but HR directed that would we have
Speaker 22: some kind of case for a wrongful termination or something
Speaker 22: like that.
Speaker 2: No, it's that No.
Speaker 19: No, a wrongful termination, especially in the state of Colorado,
Speaker 19: would be firing somebody because they're a woman, or firing
Speaker 19: someone because they're black, or firing someone because they're Jewish.
Speaker 19: I mean, those are things that you simply can't do.
Speaker 19: But you can pretty much fire with the exception of protections,
Speaker 19: you can pretty much fire anybody for anything. Now I
Speaker 19: understand the size of the company. I mean, I'm guessing
Speaker 19: it's like, well, I'm not even going to guess, but anyhow,
Speaker 19: what I would say is no.
Speaker 2: To answer your question, it's not wrongful termination.
Speaker 19: A background check was pulled, Someone's like, why the hell
Speaker 19: is this person working for us?
Speaker 2: And you know it is what it is.
Speaker 8: Man.
Speaker 19: I mean, she should be able to get unemployment and
Speaker 19: find another job, although with their background that's probably not
Speaker 19: going to be super easy. You can also feel free
Speaker 19: because I'm not giving you legal advice I'm giving you
Speaker 19: common sense from doing this for so many years. What
Speaker 19: you should You can reach out and talk to an
Speaker 19: unemployment attorney and most of them are going to tell
Speaker 19: you pretty straightforward, probably exactly what I am. But from
Speaker 19: the legal sense, if there's any chance of her going
Speaker 19: after the company, but I just don't see it, man, Okay,
Speaker 19: why are you so tied to it? I mean, I'm
Speaker 19: just curious, now, why are you so tied after you actually, well,
Speaker 19: I don't know if you are privy to it, but
Speaker 19: anybody can pull a background through Colorado courts. But let's
Speaker 19: say it is really bad, multiple things over lots and
Speaker 19: lots of years, and she may be didn't disclose that stuff.
Speaker 19: You know, a lot of bigger companies are medium sized
Speaker 19: companies or even small companies. Say hey, have you ever
Speaker 19: been convicted of a crime or have you ever been
Speaker 19: accused of a crime? And you got to list everything out,
Speaker 19: and if you list and if you forget to list
Speaker 19: something right, there could be grounds. But once again, that
Speaker 19: doesn't even matter because you can still fire anybody for
Speaker 19: virtually anything reason.
Speaker 2: Yeah, okay, all right.
Speaker 19: Man, I'm glad you're trying to stick up for it.
Speaker 19: You just created a relationship with her.
Speaker 22: Yeah, and that's you know, I've seen her turn her
Speaker 22: life around. Like I said, when when she started, she
Speaker 22: was in the halfway house, and it's just I'm investment
Speaker 22: in it and now trying to find her a job
Speaker 22: and just see if there's anything we can do for you.
Speaker 19: What I would really do and if you haven't, if
Speaker 19: you haven't done it, I would reach out to whoever
Speaker 19: the district manager is.
Speaker 2: I don't know if that's by email.
Speaker 19: I don't know what that looks like in your life,
Speaker 19: but I would reach out to the district manager.
Speaker 2: I don't know.
Speaker 19: Once again, just be careful dipping your head into this stuff.
Speaker 19: But I personally appreciate you fighting for it's evident you
Speaker 19: think she's good. All right, kay or I'm sorry, Jay
Speaker 19: and Kevin.
Speaker 2: You guys hold tight the three zero three Martino.
Speaker 19: Hey, Kelly, tell Jay we're gonna line him up tomorrow
Speaker 19: when Tom's back. And then Tom also knows a mineral
Speaker 19: rights attorney as well. I don't know if he can
Speaker 19: line him up, but let's free that line open. Meantime,
Speaker 19: Kevin's got a comment on Excel. What's your comment, Kevin Well?
Speaker 7: The comment isn't so much on Excel. It's on the
Speaker 7: troubleshooter team and all the people behind the scenes and
Speaker 7: the Angels that are out there.
Speaker 19: Oh you mean excel Our connection with Excel Energy, Yes, sir.
Speaker 2: What was the problem? What was the issue?
Speaker 7: Well, about six months ago I called him because my
Speaker 7: gas meter was built it at like a forty five
Speaker 7: degree angle and I was afraid it was going to
Speaker 7: be leaking or you know, come to something even worse,
Speaker 7: because it just kept sinking and kind of like unscrewing
Speaker 7: itself basically. So anyways, about six I think I remember this.
Speaker 2: It was literally crooked, like half of it was sinking. Yes, sir, Yeah,
Speaker 2: and you tried.
Speaker 19: To get you tried to get Excel out there to
Speaker 19: fix it a million and a half times.
Speaker 7: Well, I would say at two different times. Yes, don't
Speaker 7: I apologize for the noise it's raining.
Speaker 19: Like a yeah, no, it looks like it looks like
Speaker 19: it sounds like it. So we got involved and we
Speaker 19: reached out. How long did it take for Excel to
Speaker 19: get out there and fix a meter?
Speaker 7: Well, the last message I got was from Sues yesterday,
Speaker 7: and I got up today and there was an Excel
Speaker 7: Energy guy parked in front of my house.
Speaker 2: Nice.
Speaker 7: I didn't know he was out there. I was in
Speaker 7: my office working. So then I finally saw him one
Speaker 7: of my cameras. So I went and confronted him and said,
Speaker 7: are you here for me? And he goes yes, and
Speaker 7: I go, that's awesome, and he goes he tells me.
Speaker 7: He says, I'm already done.
Speaker 2: Awesome and yeah.
Speaker 7: And the gentleman's name was Josh And basically what he
Speaker 7: did was he replaced the entire beater and all the
Speaker 7: piping and everything. I'll send a picture, nice man, I
Speaker 7: get home tonight.
Speaker 2: That check line, we'll chalk that up.
Speaker 19: So up till you we had three hundred and forty
Speaker 19: eight million, six hundred and forty seven thousand, eight hundred
Speaker 19: and twelve dollars and seventeen cents. I'm going to go
Speaker 19: ahead and throw on a thousand bucks.
Speaker 2: How's that.
Speaker 7: I would not disagree with that at all.
Speaker 2: I love it.
Speaker 19: Hey, Kevin, I appreciate the follow up. A lot of
Speaker 19: times we help people out and we never hear back
Speaker 19: from him. One of the biggest ones, and it really
Speaker 19: irritated me. And I always digress, But then I don't digress.
Speaker 19: But this guy bought a mini house one hundred thousand
Speaker 19: bucks the company. He basically dropped it off on a
Speaker 19: dirt road in the middle of nowhere and he had
Speaker 19: no way of moving it.
Speaker 2: And we got him a full refund.
Speaker 19: And that SOB would not come on and talk about
Speaker 19: it because he signed, of course, a uh basically a waiver.
Speaker 19: He signed a unconditional uh go ahead non disclosure. But
Speaker 19: it still pissed me off because we got him one
Speaker 19: hundred grand I said, why didn't you call up and
Speaker 19: leave a message before you signed it? Then we could
Speaker 19: have played the message because I'd owned the message. There's
Speaker 19: a million ways we could have worked this output. I
Speaker 19: do appreciate that. Kevin, what's going on with you? Or
Speaker 19: I'm sorry Mary, you're first? What's going on with this car?
Speaker 8: Oh?
Speaker 15: Hi, Yes, it's uh, there's so many things that's been
Speaker 15: hard to even.
Speaker 19: Well, let's start with who. Let's start with the company.
Speaker 19: What what are you having a problem with? A car
Speaker 19: dealership or a car repair shop?
Speaker 15: So, yes, it's a car repair shop in Littleton, Colorado.
Speaker 2: What's the.
Speaker 15: Tailor car care?
Speaker 2: Okay, so when did they work on your car?
Speaker 15: Well, it originally was towed to them in August of
Speaker 15: last year, after installed on the side of the road.
Speaker 15: I'm single mom with four kids, and my job was
Speaker 15: doing Uber deliveries. Just during a delivery.
Speaker 19: So installed on the side of the roads, you bring
Speaker 19: it over to Taylor Car Care and what did they
Speaker 19: sell you?
Speaker 15: Well, first, I had a friend that put in a
Speaker 15: new couple of new sensors, like I can run my
Speaker 15: own scams and somewhat familiar my car and everything. But yeah,
Speaker 15: I had it towed to them, and initially they told
Speaker 15: me that it needed just a timing belt replacement.
Speaker 19: Well that's weird it needed did it still start up
Speaker 19: and run? What were the symptoms? Again, it wasn't starting, okay,
Speaker 19: it simply wouldn't start okay. So they got over there,
Speaker 19: said the timing belt broke. So they wanted to sell
Speaker 19: you a kid.
Speaker 15: That's what they said.
Speaker 2: Yes, did you buy it?
Speaker 15: Well, what ended up happening was he took about another
Speaker 15: week and a half to get back to me and
Speaker 15: tell me that it actually needed an entirely new engine
Speaker 15: and all of the wiring redion.
Speaker 19: Okay, so I don't know what that means. The wiring,
Speaker 19: what does that mean?
Speaker 15: Yeah, it had some aftermarket wiring from previou gonor like
Speaker 15: just for they were going to put in a whole
Speaker 15: new wiring.
Speaker 19: Let me say something real quick here, Mary. So number one,
Speaker 19: if the timing belt breaks on that, that's an interference engine.
Speaker 19: So if unless if it breaks it like the perfect
Speaker 19: time ever, you are going to end up needing an
Speaker 19: upper half of that engine. So let's just talk about that,
Speaker 19: not the rewiring. Did you buy an engine?
Speaker 15: I did, okay, because I had lost my job, you know,
Speaker 15: because I was doing Uber deliveries. It took me four
Speaker 15: months too. I had a I did like a gofund
Speaker 15: me and I had So.
Speaker 2: What happened from there?
Speaker 5: Though?
Speaker 2: They installed the engine and then what Yeah?
Speaker 15: So I finally got it back in late December, and
Speaker 15: it was when I got in and started driving, it
Speaker 15: was still saying that the oil pressure was low. They
Speaker 15: told me, just disregard that.
Speaker 2: You're saying that's part of the wiring issue.
Speaker 15: They weren't really giving me any answers. Communication was one
Speaker 15: of the biggest problems I had with them.
Speaker 19: Okay, so where does it stand now? Does the cars
Speaker 19: still drive but the oil pressure light's coming on?
Speaker 11: No?
Speaker 15: It started having so many problems immediately like that was
Speaker 15: my initial problem.
Speaker 7: Right.
Speaker 15: I reached out to them because that was happening, and
Speaker 15: his response.
Speaker 7: Was it runs and drives right and one.
Speaker 15: Like different employees were giving me different information. Some of
Speaker 15: them would say, don't tell the owner.
Speaker 19: Yeah, but I'm trying to get to where we're at
Speaker 19: right now. So where are we at right now? What
Speaker 19: are they saying is wrong with it?
Speaker 15: Yeah, it's been kind of a long journey, because.
Speaker 19: I get that this is this is a long journey too,
Speaker 19: So what's going on? Like, no, you don't have to apologize.
Speaker 19: I get it, you're very frustrated. I understand where you're
Speaker 19: coming from. But what I want to know is, right
Speaker 19: now are they refusing to fix something? Are they saying
Speaker 19: it has nothing to do with the engine? What are
Speaker 19: they saying?
Speaker 15: Well, I finally was able to afford a diagnostic at
Speaker 15: Audia of Denver, and I want to give them a
Speaker 15: shout out because they've been like super amazing. And what
Speaker 15: did they say, Oh, well, there's a bunch of broken
Speaker 15: parts on this alleged replacement engine.
Speaker 2: Like what give me a big one he's got?
Speaker 15: Well, he's email me, emailing me like a full list,
Speaker 15: But did he.
Speaker 2: Email it yet? And Drive did he email it yet?
Speaker 10: I could look Let's see this.
Speaker 19: Hold on, Hold on, hold on, Kelly, I want that email.
Speaker 19: I want to see what the dealership said was wrong
Speaker 19: with that.
Speaker 2: Mary.
Speaker 19: I want a little more time to deal with it.
Speaker 19: Plus I want to see and I'm glad you brought
Speaker 19: it somewhere else to get an opinion of what's actually
Speaker 19: going on.
Speaker 2: I look forward to getting that email today. Kelly.
Speaker 19: Make sure I get a copy of that, and I'll
Speaker 19: look at it when I'm home tonight, and then let's
Speaker 19: get Mary right back on tomorrow. Everybody, hold tight. Don't
Speaker 19: forget three ho three Martino. That number works on and
Speaker 19: off the air. Steve Moss Rock and Roll Brewery. We
Speaker 19: got a huge weekend coming up.
Speaker 7: Man.
Speaker 19: Once a year they let you have a big shin
Speaker 19: dig out at the brewery. What day is it this year?
Speaker 4: This year?
Speaker 7: Well, it was our first year. Is August second, that's
Speaker 7: a Saturday. It'll be two o'clock to ten at night.
Speaker 8: Nice.
Speaker 7: You know if you book an advance at all, If
Speaker 7: you book an advance, you're going to get a seven
Speaker 7: piece Famous Days brisket meal. I mean it has a
Speaker 7: lot of stuff. Uh. If you come to data event,
Speaker 7: you know you won't get that.
Speaker 10: Also, you gotter look online, look.
Speaker 7: At online at rock and Roll dot Beer. That's rock
Speaker 7: and Roll dot Beer with a letter N or A
Speaker 7: and and you you'll see the event's shirts. There's two
Speaker 7: different styles to choose from, and you can buy one
Speaker 7: if you like them. Both ante get you get together.
Speaker 19: One you get to catered meal. You get to pick
Speaker 19: from a shirt. And I've seen your shirts. We're not
Speaker 19: talking a cheap eight dollars T shirt. These are nice
Speaker 19: freaking shirts. And you can see an example of them
Speaker 19: or what they're going to look like at rock and
Speaker 19: Roll Dot Beer. But you're also going to have live music.
Speaker 10: Right, Yeah, you have a kind of a small thing.
Speaker 7: We don't want to get too loud. But guess what
Speaker 7: I'm gonna do, especially if you come. I'm gonna take
Speaker 7: one of my Marshall stacks. You know I used to tour
Speaker 7: and big coliseums. You're not gonna hear hairband days. I'm
Speaker 7: gonna take those big Marshall stacks. I'm gonna bring them
Speaker 7: out by the brewery, by the Harley. You saw the
Speaker 7: Harley there. I'm gonna crank with the entertainment that I've hired.
Speaker 7: I'm gonna crank with them and do some blues and
Speaker 7: I'm gonna, you know, I'm gonna have some fun.
Speaker 2: You're gonna do the tree Farm jingle, though.
Speaker 7: I will do the tree Farm as a matter of fact.
Speaker 7: We're gonna do contests giving things away from people singing.
Speaker 7: And we're gonna do air guitar contest and give a
Speaker 7: free guitar away. That's the ground price. This is gonna
Speaker 7: be real.
Speaker 2: Yeah. Wait, what do you mean like a guitar or
Speaker 2: a blow up guitar.
Speaker 7: No, no, we're giving up a guitar like a strata cancer.
Speaker 7: Oh my god, oh me, I'm not cheap.
Speaker 19: And then you said, also you were thinking to do
Speaker 19: in another tournament with the what do you call that
Speaker 19: where you throw the things in the hole.
Speaker 7: Yeah, there's gonna be off the four Cornhead brew Fast Tournament.
Speaker 8: If you do.
Speaker 7: I did all this stuff online and it's good.
Speaker 19: My god, Steve your once again you're cutting in and out.
Speaker 19: I'm gonna finish up for you. Here's the deal, and
Speaker 19: we're going to be talking more about it. But if
Speaker 19: you go to Rockinroll Dot Beer, Suzanne and I most
Speaker 19: likely are gonna be out there, but there's only seventy
Speaker 19: five people.
Speaker 2: It's great.
Speaker 19: He's got seventeen different kinds of beer and this thing
Speaker 19: is going to include lunch or dinner, whatever you want
Speaker 19: to call it.
Speaker 4: Follow Tom Martino at Real Tom Martino and.
Speaker 5: Stay connected with all of us at six thirty k
Speaker 5: kayhow dot com.
Speaker 4: And on the iHeartRadio app. This is Denver's thump station,
Speaker 4: six thirty k howse