WEBVTT 1 00:00:00.440 --> 00:00:10.720 Yeah, ripped off what need. 2 00:00:09.599 --> 00:00:10.439 So you don't have. 3 00:00:12.679 --> 00:00:15.080 Come running just as fast as we can. 4 00:00:15.960 --> 00:00:20.160 Shooter's gonna help come man. 5 00:00:19.800 --> 00:00:24.160 Dix is the Troubleshooter Show. No Tom Martinez? 6 00:00:24.839 --> 00:00:26.679 Hello everyone, how are you doing? 7 00:00:26.719 --> 00:00:27.320 What do you say? 8 00:00:27.359 --> 00:00:30.399 We solve problems, We answer questions, we take complaints, We 9 00:00:30.519 --> 00:00:33.600 promote good stuff. You know this show talks about buying 10 00:00:33.640 --> 00:00:35.880 and selling. Where to buy, when to buy, how to buy, 11 00:00:35.920 --> 00:00:38.320 why to buy? And you know I've been with Courtney 12 00:00:38.359 --> 00:00:40.560 for so long at Buy and Build dot Net. 13 00:00:41.079 --> 00:00:44.039 I love that place. I just love it. 14 00:00:44.439 --> 00:00:47.600 I sometimes crave projects just so I can go there 15 00:00:48.159 --> 00:00:51.000 Buy and Build. I want to talk about right now, 16 00:00:51.079 --> 00:00:53.560 right off the top, because they have an auction going 17 00:00:53.600 --> 00:00:56.359 on now. I want to I want to make something clear. 18 00:00:56.759 --> 00:00:58.679 You don't have to wait for an auction to get 19 00:00:58.679 --> 00:01:02.920 great deals. Buy Build is open every single day and 20 00:01:02.960 --> 00:01:07.920 you can go there and have incredible projects, including turnkey. 21 00:01:08.319 --> 00:01:10.760 I know a lot of people get confused, what is it? 22 00:01:10.799 --> 00:01:14.040 Is it for contractors? Is it for us? Is it 23 00:01:14.120 --> 00:01:17.920 for do it your selfers? Is it for new projects? 24 00:01:18.000 --> 00:01:21.200 Is it for it's for everything? Courtney, can you think 25 00:01:21.239 --> 00:01:25.680 of something that you're not? I mean everyone can go there, 26 00:01:25.879 --> 00:01:31.000 do it yourselfers, people who want to hire a contractor, 27 00:01:31.040 --> 00:01:35.680 contractors themselves before we get into the auction. Buy and build, 28 00:01:36.040 --> 00:01:40.040 as I used to say, is a big giant, ugly warehouse. 29 00:01:39.599 --> 00:01:41.879 But it's actually a beautiful warehouse. 30 00:01:42.359 --> 00:01:46.040 Since you've moved many years ago, you're on five sixty 31 00:01:46.159 --> 00:01:49.359 South Lapan. Can you just describe the buy and build 32 00:01:49.439 --> 00:01:54.200 experience first as a consumer going to five sixty South Lapan. 33 00:01:55.640 --> 00:01:57.719 Yeah. Absolutely. When you come into our store, you're going 34 00:01:57.760 --> 00:01:59.760 to see, you know, a cabinet show room. You're going 35 00:01:59.760 --> 00:02:02.719 to se kitchen cabinets installed with granite faucets, all the 36 00:02:02.760 --> 00:02:04.920 stuff so you can get some really good design ideas. 37 00:02:05.159 --> 00:02:07.959 We've also installed every type of cabinet that we sell, 38 00:02:08.039 --> 00:02:13.560 so corner cabinets, blind corner cabinets, lazy Susan cabinets, Okay, 39 00:02:13.639 --> 00:02:15.680 glass doors, all the different stuff, so you can see 40 00:02:15.680 --> 00:02:18.719 everything that's available. And then the pricing is that of 41 00:02:18.719 --> 00:02:20.560 one of those places you have to pay a membership 42 00:02:20.599 --> 00:02:23.879 fee in order to buy from. We basically have distributor pricing. 43 00:02:24.919 --> 00:02:28.879 We sell well below anybody else in town just because 44 00:02:28.879 --> 00:02:31.400 of our model on We bring it in without using 45 00:02:31.560 --> 00:02:34.039 a distributor. We bring it in directly from the manufacturer. 46 00:02:34.080 --> 00:02:36.879 We avoid the entire middleman markup and we're able to 47 00:02:36.919 --> 00:02:38.360 sell it at less. 48 00:02:38.439 --> 00:02:41.159 And there are To make this clear, there are no 49 00:02:41.280 --> 00:02:45.000 membership fees. It's a straight you go, You walk in 50 00:02:45.439 --> 00:02:47.599 and that makes you a member. You just walk in 51 00:02:47.680 --> 00:02:50.479 and there's no membership fee. There's nothing. You just buy 52 00:02:50.520 --> 00:02:52.560 what you want, when you want, and how you want. 53 00:02:52.919 --> 00:02:56.000 Now as far as the level of care and help, 54 00:02:56.439 --> 00:02:59.919 they can buy the stuff even slat, for example, cabin 55 00:03:00.520 --> 00:03:02.080 and assemble them themselves. 56 00:03:02.280 --> 00:03:04.599 What most people don't realize is cabinets. 57 00:03:04.840 --> 00:03:08.639 All cabinets usually come in flats and they get assembled. Now, 58 00:03:08.680 --> 00:03:11.960 can you buy your cabinets flat and assemble them yourselves 59 00:03:12.000 --> 00:03:13.280 to save even more money. 60 00:03:14.280 --> 00:03:17.840 Yes, absolutely, we do that a lot with the contractors especially. 61 00:03:17.879 --> 00:03:19.520 They'll come in with their pickup truck. You can put 62 00:03:19.520 --> 00:03:21.360 a whole kitchen into the back of a pickup truck 63 00:03:21.360 --> 00:03:23.719 if they're unassembled, and then they'll take them to the 64 00:03:23.719 --> 00:03:25.960 project site and assemble them and install them. 65 00:03:27.439 --> 00:03:30.680 You do sell them also assembled and then you guys, 66 00:03:30.759 --> 00:03:34.039 do you have turnkey projects? If I say, hey, Courtney, 67 00:03:34.039 --> 00:03:36.520 can you design me this kitchen and install it? 68 00:03:37.680 --> 00:03:40.759 Yes, absolutely, we are set up for design. We can 69 00:03:40.759 --> 00:03:43.240 come out and actually do measurements at your home as well. 70 00:03:44.000 --> 00:03:48.439 We can install the granite countertops as well as the cabinets. 71 00:03:48.439 --> 00:03:51.000 So basically, when you come in, you're going to save 72 00:03:51.039 --> 00:03:53.960 a ton of money. And you know, in most cases 73 00:03:54.000 --> 00:03:55.800 when we do a bid, it's somebody that's come in 74 00:03:55.840 --> 00:03:58.159 with a bid from one of your larger stores, and 75 00:03:58.199 --> 00:04:01.840 we can do the installation granted and granted installation all 76 00:04:01.879 --> 00:04:03.039 for the price and just the. 77 00:04:03.080 --> 00:04:07.360 Cabinets and then and a lot of people sometimes they 78 00:04:07.879 --> 00:04:10.639 go in there with their contractor and they go shopping 79 00:04:10.680 --> 00:04:13.360 together and then you guys can help them. 80 00:04:13.919 --> 00:04:16.079 Okay, now, what what do. 81 00:04:16.040 --> 00:04:20.240 You primarily have on your normal inventory days? You primarily 82 00:04:20.279 --> 00:04:22.480 have countertops and cabinets? 83 00:04:22.519 --> 00:04:22.959 Is that it? 84 00:04:23.439 --> 00:04:27.000 Yeah? Correct, Kitchen cabinets is our specialty. Kitchen and bathroom cabinets, 85 00:04:27.079 --> 00:04:29.839 and then countertops just kind of go along with cabinets. 86 00:04:29.920 --> 00:04:34.720 We've secured some great suppliers locally that we buy slab 87 00:04:34.759 --> 00:04:37.839 granted from for very good pricing, and we turn around 88 00:04:37.879 --> 00:04:39.920 and save you money and not only the material, but 89 00:04:39.959 --> 00:04:42.759 we also have great deals on our installation and we 90 00:04:42.839 --> 00:04:45.120 have fantastic installers for both. 91 00:04:45.240 --> 00:04:48.360 And these are not these are not seconds, right, I mean, 92 00:04:48.879 --> 00:04:52.439 you're not talking about seconds or damaged goods. These are 93 00:04:52.519 --> 00:04:56.360 just these are just oversupply that you buy from the manufacturers. 94 00:04:57.240 --> 00:05:00.600 It's not even oversupply. It is actually ordered her piece 95 00:05:00.680 --> 00:05:04.120 buy me directly from the manufacturer. It just gets shipped 96 00:05:04.120 --> 00:05:06.680 to Denver to a middleman who then marks it up 97 00:05:06.720 --> 00:05:08.240 and turns and sells it to twenty of your big 98 00:05:08.279 --> 00:05:12.079 box stores. There's not that second markup, so it goes 99 00:05:12.079 --> 00:05:15.519 directly from the manufacturer right to our dock, and then 100 00:05:15.519 --> 00:05:17.120 we turn around and sell it without that. 101 00:05:17.199 --> 00:05:18.600 See that's great. 102 00:05:19.720 --> 00:05:23.879 Now, let's talk about how with all of this, how 103 00:05:23.920 --> 00:05:26.600 did the auction come about? Because this is the one 104 00:05:26.639 --> 00:05:29.079 where I don't want people to get confused. The auction 105 00:05:29.199 --> 00:05:34.279 will have way more than the kitchen counters and cabinets. 106 00:05:34.519 --> 00:05:35.839 How did that come about? 107 00:05:37.040 --> 00:05:39.079 Well, so what's funny about it is that's actually how 108 00:05:39.120 --> 00:05:41.920 Buy and Build started. Our name was Buy and Build 109 00:05:42.160 --> 00:05:46.160 Auctions when we first started, and all we did was auctions, 110 00:05:46.480 --> 00:05:51.720 and so we traveled around through Colorado, Wyoming, Nebraska, and 111 00:05:52.040 --> 00:05:55.439 we would rent a three h building and bring in 112 00:05:55.480 --> 00:05:58.000 two semi truckloads of merchandise and sell it all off 113 00:05:58.000 --> 00:06:02.240 to the highest bidder doing you know, five sixty seven 114 00:06:02.279 --> 00:06:04.480 of those auctions. We ended up with some merchandise that 115 00:06:04.560 --> 00:06:06.720 didn't sell at those auctions, and I was bringing it 116 00:06:06.720 --> 00:06:08.240 back to Denver, and I was storing it in a 117 00:06:08.279 --> 00:06:11.639 warehouse in Denver, and then we'd go put it back 118 00:06:11.680 --> 00:06:13.279 on a truck and bring it out to another auction 119 00:06:13.600 --> 00:06:16.120 and sell it. And it turned into a thing. Well, 120 00:06:16.160 --> 00:06:18.879 we were storing it in between auctions. People would come 121 00:06:18.879 --> 00:06:20.680 in and say, Hey, how much do you want for that? 122 00:06:20.720 --> 00:06:22.920 How much do you want for that? And I learned 123 00:06:22.920 --> 00:06:25.759 that I could sell the stuff out of a warehouse 124 00:06:26.399 --> 00:06:30.040 and do auctions. And then it really turned into if 125 00:06:30.079 --> 00:06:31.680 I want to save people a lot of money, I 126 00:06:31.680 --> 00:06:33.319 have to start buying in bulk, and I have to 127 00:06:33.319 --> 00:06:36.519 start bringing in container loads from the manufacturers to my warehouse. 128 00:06:36.879 --> 00:06:38.439 We have to stock them here and then we can 129 00:06:38.480 --> 00:06:40.639 still take them to auction, but we're going to have 130 00:06:40.680 --> 00:06:42.720 to in order to get our pricing down and really 131 00:06:43.079 --> 00:06:44.959 have a competitive edge over everybody, we're going to have 132 00:06:45.000 --> 00:06:47.519 to order direct. And so we started doing that and 133 00:06:48.000 --> 00:06:51.000 opened our doors to the public and started selling cabinets, 134 00:06:51.000 --> 00:06:53.439 and I remember we first started twenty thousand dollars in 135 00:06:53.439 --> 00:06:56.439 a month was a big deal. To us, and we've 136 00:06:56.439 --> 00:06:59.800 grown quite a bit since then, and we sell a 137 00:06:59.839 --> 00:07:00.959 lot of kitchen cabinets. 138 00:07:00.959 --> 00:07:03.079 So so how often do you have these auctions? 139 00:07:03.279 --> 00:07:05.480 How often do you have these big, giant auctions that 140 00:07:05.519 --> 00:07:08.319 we're going to have. These are incredible, you know, Courtney, 141 00:07:08.439 --> 00:07:12.439 I can't believe sometimes when I saw hardwood going for 142 00:07:12.560 --> 00:07:15.759 like twenty to ten or fifteen cents of foot. Sometimes 143 00:07:16.000 --> 00:07:19.920 I see kitchen sinks going kitchen sinks for fifteen dollars. 144 00:07:20.079 --> 00:07:22.399 I've seen it. I mean, I can't believe it. 145 00:07:22.519 --> 00:07:26.519 Some of these sinks, these pedestal sinks that you'll buy 146 00:07:26.600 --> 00:07:28.959 for like hundreds of dollars, I've seen them go for 147 00:07:29.160 --> 00:07:30.600 twenty dollars. 148 00:07:31.040 --> 00:07:32.439 So yeah, so absolutely. 149 00:07:33.120 --> 00:07:35.600 Now now, so this auction, how often do you have 150 00:07:35.639 --> 00:07:37.720 this auction? I want to I want to keep people 151 00:07:37.720 --> 00:07:39.560 in because I want them to start going to it. 152 00:07:39.839 --> 00:07:42.240 I want to get a bump here, the Martino bump, 153 00:07:42.480 --> 00:07:45.360 the Troubleshooter bump, the Mark Major bump. So tell me 154 00:07:45.480 --> 00:07:49.920 about the auctions. How often do you have them? 155 00:07:50.680 --> 00:07:52.759 Do? We do them about twice a year. We typically 156 00:07:52.759 --> 00:07:55.240 do one in around November, kind of the before the 157 00:07:55.319 --> 00:07:58.839 Christmas time, things where we can you know, push some 158 00:07:58.920 --> 00:08:00.639 gift items as well. As you know, a brand new 159 00:08:00.720 --> 00:08:03.639 kitchen is a great Christmas item gate Christmas present. So 160 00:08:04.360 --> 00:08:06.480 we have one usually right before the holidays, and then 161 00:08:06.480 --> 00:08:08.879 we do one in the springtime, right before the summer, 162 00:08:08.920 --> 00:08:11.040 in the building season when people tend to do a 163 00:08:11.040 --> 00:08:13.279 lot of construction improvements. 164 00:08:13.639 --> 00:08:16.600 So number one right now, I want to say Courtney 165 00:08:16.639 --> 00:08:18.800 has a wonderful website, buy and Build dot net. But 166 00:08:18.879 --> 00:08:23.759 the auction you're going to find on rollerauction dot com 167 00:08:24.040 --> 00:08:27.399 and when you go there, right on the front page. Now, 168 00:08:27.519 --> 00:08:30.360 Roller Auction, by the way, does a lot of auctions, okay, 169 00:08:30.920 --> 00:08:33.840 and one of them is the buy and Build auction. 170 00:08:33.919 --> 00:08:36.159 One of their biggest ones, buy and Build. So if 171 00:08:36.200 --> 00:08:39.879 you go right now to roller R O L L 172 00:08:40.039 --> 00:08:44.120 E R. Rollerauction dot com, you're going to see on 173 00:08:44.159 --> 00:08:47.039 the front page, top left, you're going to see buy 174 00:08:47.080 --> 00:08:49.720 and Build. You click on buy and Build and that's 175 00:08:49.759 --> 00:08:52.960 where I am right now, and you will see everything 176 00:08:53.039 --> 00:08:56.960 that is up for grabs. Now, how does how does 177 00:08:57.000 --> 00:09:01.399 the auction? How does it operate? Tell me I'm on here? 178 00:09:01.480 --> 00:09:03.320 Now what do I do? I go and look for 179 00:09:03.480 --> 00:09:05.679 categories or products and. 180 00:09:05.720 --> 00:09:08.679 I bid on them. Now do I get noticed this? 181 00:09:08.759 --> 00:09:10.480 I like to just kind of I like to scroll 182 00:09:10.519 --> 00:09:12.440 through the whole thing just to see, you know, what 183 00:09:12.679 --> 00:09:14.600 ye're all in there, because you'll never know. There's some 184 00:09:14.679 --> 00:09:18.039 cool gift items and some really fun stuff. And really, 185 00:09:18.360 --> 00:09:21.440 once you are set up, you hit log in the bid. 186 00:09:21.480 --> 00:09:23.159 If you already have an account, you'll log in. If 187 00:09:23.159 --> 00:09:25.320 you don't, you'll set up an account. You'll put your 188 00:09:25.399 --> 00:09:27.159 name and your credit card number and stuff in there, 189 00:09:27.159 --> 00:09:31.000 and then you can start placing bids. Right now, there's 190 00:09:31.039 --> 00:09:35.279 one day and three hours left on most of the items, 191 00:09:35.320 --> 00:09:39.120 So tomorrow afternoon at one o'clock PM, the first three 192 00:09:39.120 --> 00:09:40.200 items are going to close. 193 00:09:41.120 --> 00:09:45.120 And then explain the significant of that. Explain the significance 194 00:09:45.279 --> 00:09:47.799 you say, you know, even though you want people to 195 00:09:47.840 --> 00:09:51.639 go to the auction, you know all day, toward the end, 196 00:09:51.639 --> 00:09:52.480 it gets exciting. 197 00:09:52.639 --> 00:09:56.480 Explain that correct. So, Yeah, if you're bidding on an 198 00:09:56.519 --> 00:09:59.559 item and it's you know, live, and it's getting ready 199 00:09:59.600 --> 00:10:01.879 to close in like three minutes and then somebody out 200 00:10:01.879 --> 00:10:05.200 bids you with sixty seconds left, it goes into what 201 00:10:05.240 --> 00:10:08.200 they call extended bidding for another two minutes, so it 202 00:10:08.200 --> 00:10:11.000 gives you an opportunity to counterbid. Somebody can't steal an 203 00:10:11.000 --> 00:10:12.960 item out from under you at the last second, just 204 00:10:13.000 --> 00:10:16.039 by you know, waiting till ten seconds left and then bidding. 205 00:10:16.080 --> 00:10:18.480 It'll go into an extended bidding period where you're actually 206 00:10:18.559 --> 00:10:21.279 allowed to bid against them, and it will continue to 207 00:10:21.279 --> 00:10:24.159 go into an ext bidding period until there's two minutes 208 00:10:24.200 --> 00:10:27.320 of no activity on that item. That allows everybody to 209 00:10:27.679 --> 00:10:30.679 you know, actually place bids and not be undercut by 210 00:10:30.720 --> 00:10:33.279 somebody right at the last second, because you know they 211 00:10:33.279 --> 00:10:35.600 were ye paying attention in three seconds. 212 00:10:35.720 --> 00:10:36.960 And I want to make it clear. 213 00:10:37.159 --> 00:10:40.720 They're bread and butters on there, all the household goods, okay, 214 00:10:40.799 --> 00:10:44.320 and the kitchen and bass stuff. But then Courtney, for fun, 215 00:10:44.440 --> 00:10:47.759 since he's having the auction anyway, puts a. 216 00:10:47.679 --> 00:10:48.960 Lot of other stuff in there. 217 00:10:49.240 --> 00:10:52.440 I see a sporting goods category, and I swear to 218 00:10:52.480 --> 00:10:54.200 you I'm looking at a surfboard. 219 00:10:55.879 --> 00:10:57.240 It's a stand up paddle board. 220 00:10:57.679 --> 00:10:59.000 Oh, a paddleboard. Okay. 221 00:10:59.240 --> 00:11:02.759 These paddleboard cool popular these days in Colorado. And so 222 00:11:02.879 --> 00:11:05.639 that's my My brother has a salvage business and he 223 00:11:05.679 --> 00:11:09.960 gets in all sorts of you know, interesting items through 224 00:11:09.960 --> 00:11:14.840 his warehouse that are you know, non perishable general merchandise 225 00:11:14.919 --> 00:11:16.519 kind of items, and he never knows what he's going 226 00:11:16.600 --> 00:11:18.919 to get sometimes until he unloads the trucks. And so 227 00:11:18.960 --> 00:11:20.960 what we do is put a couple palletts together from 228 00:11:21.000 --> 00:11:24.559 his warehouse and bring stuff up. And so every auction 229 00:11:24.879 --> 00:11:27.240 it's some really cool unique items that we don't have 230 00:11:27.279 --> 00:11:28.080 with the previous sale. 231 00:11:28.240 --> 00:11:30.480 And what I love you have hand tools as well, 232 00:11:30.600 --> 00:11:31.919 so you can get hand tools. 233 00:11:32.279 --> 00:11:33.679 I mean, there are so many. 234 00:11:33.799 --> 00:11:35.879 You got to really as court and you say, go 235 00:11:35.919 --> 00:11:38.360 on roller auction dot com, hit buy and build and 236 00:11:38.480 --> 00:11:39.120 just browse. 237 00:11:39.519 --> 00:11:40.639 That's what you do first. 238 00:11:40.960 --> 00:11:43.559 Once you browse, then you go back, maybe put in 239 00:11:43.600 --> 00:11:46.080 an item or so, so you're being tracked, and then 240 00:11:46.120 --> 00:11:48.720 what you can do is come back tomorrow for the 241 00:11:48.720 --> 00:11:51.759 clothes and in those last few minutes conceal a deal. 242 00:11:52.039 --> 00:11:54.440 What are some of the ridiculous sales you've seen go 243 00:11:54.559 --> 00:11:56.440 down on these roller auctions for you. 244 00:11:57.399 --> 00:11:59.200 Well, you mentioned a couple of them. I've seen some 245 00:11:59.320 --> 00:12:02.000 you know, two hundred dollar kitchen thinks go for five dollars. 246 00:12:03.080 --> 00:12:06.039 Got those pedestals thinks go as low as five dollars, 247 00:12:06.039 --> 00:12:10.360 and those are you know, store kitchen cabinet sets. We 248 00:12:10.480 --> 00:12:13.320 tend to do okay on at these sales, but sometimes 249 00:12:13.360 --> 00:12:17.120 people absolutely steal stuff from us, and that's what these 250 00:12:17.120 --> 00:12:20.399 auctions are for. You know, the bidder has the advantage 251 00:12:20.639 --> 00:12:23.360 and they have the opportunity to keep the prices low 252 00:12:24.000 --> 00:12:27.799 and get stuff all below retail. And then this is 253 00:12:27.840 --> 00:12:30.759 all brand new, top quality merchandise. None of this is used, 254 00:12:30.799 --> 00:12:32.399 none of this is out of the box. This is 255 00:12:32.440 --> 00:12:35.720 all brand new stuff that was brought in specifically for 256 00:12:35.759 --> 00:12:37.840 this sale. So when you look at the kitchens, for instance, 257 00:12:37.879 --> 00:12:40.720 they all fit together. They all you know, line up 258 00:12:41.399 --> 00:12:44.399 and are designed to fit in a kitchen. So these 259 00:12:44.399 --> 00:12:46.720 aren't just seconds that are lying around our warehouse. This 260 00:12:46.759 --> 00:12:49.039 is all top quality, brand new stuff. Now. 261 00:12:49.080 --> 00:12:52.279 I remember one time I was looking for I was 262 00:12:52.320 --> 00:12:54.679 looking I bid on this in the past, so I 263 00:12:54.720 --> 00:12:57.399 was looking at light fixtures. There was a chandelier I 264 00:12:57.440 --> 00:13:00.559 wanted for over the dining room table that I swear 265 00:13:00.559 --> 00:13:03.360 to god, Courtney was twenty four hundred dollars. 266 00:13:03.399 --> 00:13:05.320 At places you had one. 267 00:13:05.399 --> 00:13:06.879 I don't know if it was the exact one, but 268 00:13:06.960 --> 00:13:10.120 it looked exactly like it. And I remember seeing a 269 00:13:10.159 --> 00:13:11.840 bit and I said, this can't be right. A bit 270 00:13:11.840 --> 00:13:14.720 of twenty five bucks and I followed it along and 271 00:13:14.759 --> 00:13:17.000 that dating thing went for like one hundred and twenty 272 00:13:17.000 --> 00:13:21.080 five dollars. I mean that is incredible. I mean this 273 00:13:21.240 --> 00:13:22.840 was years ago when we were doing the house. I 274 00:13:22.840 --> 00:13:24.639 know you remember because you helped me do the garage. 275 00:13:24.840 --> 00:13:28.679 So okay, Courtney, So right now rollerauction dot Com, look 276 00:13:28.720 --> 00:13:31.240 for Buy and Build and then we're going to talk 277 00:13:31.279 --> 00:13:33.000 to you later in the show to see how things 278 00:13:33.000 --> 00:13:36.600 are going. And it's officially open right now, is that right? 279 00:13:37.519 --> 00:13:40.279 That is correct? You can place bids currently and they'll 280 00:13:40.320 --> 00:13:42.480 start closing tomorrow at one DM. 281 00:13:42.480 --> 00:13:44.879 And don't forget buy and Build in general at five 282 00:13:45.000 --> 00:13:48.320 sixty South Wolpand like I said, I've known Courtney for 283 00:13:48.440 --> 00:13:51.639 so long and have been sending people there buy and 284 00:13:51.639 --> 00:13:54.159 build dot net. But really, what you don't want right 285 00:13:54.200 --> 00:13:59.320 now that go to that auction rollerauction dot Com, Rollerauction 286 00:13:59.600 --> 00:14:05.799 dot Troubleshooter three zero three seven to one three talk 287 00:14:05.919 --> 00:14:08.879 seven one three eight two five five. I see that 288 00:14:09.279 --> 00:14:12.639 Deputy Dollars in the studio with us along with Major 289 00:14:12.720 --> 00:14:15.799 Mark Major, and we're taking your calls on any and 290 00:14:15.840 --> 00:14:18.440 all things, but that that auction is pretty darn cool. 291 00:14:19.159 --> 00:14:22.679 Larry called in and was working with Suzanne, I believe in. 292 00:14:23.039 --> 00:14:27.039 Larry called in yesterday and he has a Comcast issue, 293 00:14:27.360 --> 00:14:29.919 and really it seems to be a simple one. 294 00:14:30.159 --> 00:14:32.759 He just and I signed it to Deputy dot too. 295 00:14:33.759 --> 00:14:36.960 So he's a Comcast customer who travels seasonally. You know, 296 00:14:37.159 --> 00:14:40.320 they ought to make things easier for people nowadays, a 297 00:14:40.360 --> 00:14:43.759 lot of people do seasonal travel and it really is 298 00:14:43.799 --> 00:14:46.600 a pain in the butt to get things turned on 299 00:14:46.679 --> 00:14:48.720 and off. I think it ought to be as easy 300 00:14:48.720 --> 00:14:51.840 as a credit freeze. You go online and you suspend 301 00:14:51.840 --> 00:14:54.799 your account for a certain amount of time and that 302 00:14:55.000 --> 00:14:57.759 be it done, and then you come back you turn 303 00:14:57.799 --> 00:15:03.000 it back on. But he was having trouble and he 304 00:15:03.080 --> 00:15:06.000 got a final bill when he was, you know, turning 305 00:15:06.000 --> 00:15:09.759 it off this time at this time, and the notice 306 00:15:09.799 --> 00:15:12.480 said he didn't pay it, and he says he has 307 00:15:12.559 --> 00:15:15.559 all the proof to prove he did pay it. Now, Larry, 308 00:15:15.600 --> 00:15:18.399 did you pay it on their website or did you 309 00:15:18.440 --> 00:15:21.600 push it out from your bank or how was the 310 00:15:21.639 --> 00:15:23.679 payment actually made? 311 00:15:24.600 --> 00:15:27.879 Well, the payment was made through US Bank bill pay 312 00:15:28.960 --> 00:15:34.480 o case through US Bank as a way or transfer 313 00:15:34.720 --> 00:15:35.639 into Comcast. 314 00:15:36.200 --> 00:15:39.240 So that was being pushed out. That's what you did. 315 00:15:39.279 --> 00:15:40.120 You pushed it out. 316 00:15:40.159 --> 00:15:42.840 It's called as opposed to going to their account and 317 00:15:42.879 --> 00:15:46.559 having it drawn You pushed it out and they claimed 318 00:15:46.600 --> 00:15:48.960 they did not get it. Now, did you check with 319 00:15:49.039 --> 00:15:52.519 your bank to see what kind of proof you said 320 00:15:52.559 --> 00:15:53.200 you had proof? 321 00:15:53.279 --> 00:15:54.480 What kind of proof do you have? 322 00:15:56.200 --> 00:16:01.559 Well they have they had the transaction thing the day 323 00:16:01.559 --> 00:16:04.000 it cleared, the transaction number of you. 324 00:16:04.399 --> 00:16:06.279 Okay, want to come. 325 00:16:06.200 --> 00:16:11.279 Back all right, now, what is there anything new? Did 326 00:16:11.320 --> 00:16:14.799 Deputy Dollar or deputy excuse me, deputy doc or did 327 00:16:15.159 --> 00:16:17.519 Sue get in touch with you after the show? 328 00:16:18.960 --> 00:16:24.559 Okay, after the show? By late afternoon, Comcast representative called 329 00:16:24.600 --> 00:16:28.039 me and says, yes, I did pay the bill, they agreed. 330 00:16:29.120 --> 00:16:31.679 Whoa okay, So. 331 00:16:31.720 --> 00:16:33.080 What are they going to do about it? 332 00:16:34.559 --> 00:16:39.240 And they says, well, but because the bill transaction was 333 00:16:39.320 --> 00:16:45.399 paid in late October, they says, but in November they 334 00:16:45.480 --> 00:16:51.879 issued me a refund. Really what shocked me. So I 335 00:16:51.919 --> 00:16:54.240 looked at my you know, this is afters I looked 336 00:16:54.240 --> 00:16:57.399 at my statements and I can find no evidence of 337 00:16:57.480 --> 00:16:59.759 aout refunds for that amount. 338 00:17:00.080 --> 00:17:02.240 And what's the reason they said the refund? 339 00:17:02.600 --> 00:17:02.639 What? 340 00:17:02.759 --> 00:17:02.799 What? 341 00:17:03.039 --> 00:17:05.480 What reason did they give you for the refund? 342 00:17:07.039 --> 00:17:10.359 Well, for the mount because the count the dollar amount 343 00:17:10.400 --> 00:17:12.400 went into an old account of mine. 344 00:17:12.160 --> 00:17:12.559 That was. 345 00:17:14.720 --> 00:17:21.880 Bill tay, you know. And then they said that they 346 00:17:22.079 --> 00:17:25.640 refunded me, but I find no trace. But they said 347 00:17:26.240 --> 00:17:28.960 as a courtesy, you know, for the Troubleshooter show and 348 00:17:29.000 --> 00:17:31.359 everything like that, they would zero my account. 349 00:17:31.519 --> 00:17:32.880 I actually owe nothing. 350 00:17:35.640 --> 00:17:37.759 Hey, that dinger goes to Sus. 351 00:17:37.799 --> 00:17:40.720 That dinger goes to Deputy Dock or whoever helped you. 352 00:17:40.759 --> 00:17:42.920 I think it was mainly Sus who got the angel 353 00:17:43.000 --> 00:17:43.759 from Comcast. 354 00:17:44.160 --> 00:17:46.519 So Hey, problem solved. 355 00:17:46.160 --> 00:17:48.640 Larry exactly. 356 00:17:49.240 --> 00:17:52.319 And I went around round and around with them for 357 00:17:52.559 --> 00:17:56.559 months on my own until I called your show by evening. 358 00:17:57.240 --> 00:18:00.000 By late afternoon, it was resolved. 359 00:18:00.880 --> 00:18:02.039 I'm really happy about that. 360 00:18:02.119 --> 00:18:05.000 All kidding aside, that's what the show is about, big 361 00:18:05.359 --> 00:18:06.559 small in between. 362 00:18:06.839 --> 00:18:08.359 We help all kinds of problems. 363 00:18:08.680 --> 00:18:11.559 Thank you for letting us know, Larry, that means a 364 00:18:11.559 --> 00:18:14.200 lot to us. Three h three Martino is the number 365 00:18:14.240 --> 00:18:17.359 to call. If you have little, little nitpicking, pain in 366 00:18:17.400 --> 00:18:24.559 the butt problems, you may get my dinger. Okay, let's 367 00:18:24.640 --> 00:18:31.640 talk to Brenda. It's about a shuttle service, Brenda. 368 00:18:31.960 --> 00:18:36.160 Yes, what is going on with you? Brenda? What's happening? 369 00:18:37.480 --> 00:18:42.039 The company is called Eighth Black EI g HT the 370 00:18:42.079 --> 00:18:42.799 color Black. 371 00:18:43.240 --> 00:18:46.559 Okay, from Ronmont to the airport. 372 00:18:46.680 --> 00:18:47.880 They were fabulous. 373 00:18:48.279 --> 00:18:53.680 Yeah, prepay some passes that were on sale. They have 374 00:18:53.839 --> 00:18:56.160 closed their doors, I believe June the thirteenth. 375 00:18:56.240 --> 00:18:57.200 I've called the number. 376 00:18:57.240 --> 00:18:59.480 They no longer exist, and I want my money back? 377 00:18:59.599 --> 00:19:01.920 And how much did you pay? 378 00:19:01.960 --> 00:19:04.160 How much are you out right now? How much did 379 00:19:04.200 --> 00:19:05.720 you pay for stuff you didn't get? 380 00:19:06.920 --> 00:19:11.640 It's probably thirty two, it's only it's under one hundred bucks. 381 00:19:11.920 --> 00:19:13.799 Okay, But but what I want to know is this, 382 00:19:14.319 --> 00:19:17.279 how many were no, no, no, you deserved that money back? 383 00:19:17.599 --> 00:19:20.599 How did you make the payment? In what form? 384 00:19:21.119 --> 00:19:21.839 Credit card? 385 00:19:21.960 --> 00:19:26.359 Over their website you would prepay thirty two dollars normally 386 00:19:26.359 --> 00:19:29.240 would be a sixty four dollars charge and. 387 00:19:29.119 --> 00:19:30.920 You could get both ways. 388 00:19:30.640 --> 00:19:31.400 For thirty two. 389 00:19:32.359 --> 00:19:33.880 And I okay, having trouble for. 390 00:19:34.480 --> 00:19:37.720 My email, so I will get more information. But I 391 00:19:37.759 --> 00:19:39.839 was just shocked that they just closed their doors. 392 00:19:39.880 --> 00:19:42.400 Now I want to ask the obvious simple question. 393 00:19:42.559 --> 00:19:43.640 May maybe you did it. 394 00:19:43.640 --> 00:19:45.160 I don't want to insult you or anything. 395 00:19:45.519 --> 00:19:48.400 Did you simply call your credit card company and just 396 00:19:48.519 --> 00:19:49.720 contest the charge? 397 00:19:50.799 --> 00:19:53.359 Well I got it in January. 398 00:19:53.680 --> 00:19:55.319 Well that's not that far back. 399 00:19:56.880 --> 00:19:57.960 I've got no problem. 400 00:19:58.160 --> 00:20:00.880 Yeah, some cards, you know. I have a card that 401 00:20:00.920 --> 00:20:04.559 allows up to a year to dispute charges. It really 402 00:20:04.559 --> 00:20:05.960 depends on the issue of the car. 403 00:20:06.200 --> 00:20:10.519 Actually, I don't think there is technically a deadline or anything. 404 00:20:10.559 --> 00:20:13.400 I don't think like it's written anywhere in law. I 405 00:20:13.519 --> 00:20:17.440 just think they give the credit card issuers have their policies, 406 00:20:18.240 --> 00:20:21.000 you know, and some of them say sixty days. That's 407 00:20:21.000 --> 00:20:24.960 a pretty common one. So, Brenda, so what was the 408 00:20:25.000 --> 00:20:27.400 answer to that? Did you bother calling them and say 409 00:20:28.039 --> 00:20:31.559 this is this was charged and I never got any service? 410 00:20:31.640 --> 00:20:33.440 Did you do that? And I did? 411 00:20:34.359 --> 00:20:37.880 That's nut and I will it's Capital one and I 412 00:20:37.920 --> 00:20:38.759 will call them. 413 00:20:39.160 --> 00:20:42.079 Now now I have Capital one. They are wonderful with 414 00:20:42.119 --> 00:20:44.119 stuff like this. Is that who you were talking about? D? 415 00:20:44.599 --> 00:20:47.000 Deputy D said he has capital one and you know 416 00:20:47.319 --> 00:20:49.160 what you just disputed. 417 00:20:49.200 --> 00:20:51.200 In fact, you don't even have to talk to anybody. 418 00:20:51.240 --> 00:20:51.960 You can go online. 419 00:20:52.079 --> 00:20:55.039 One of the problems with Capital one that bothers me 420 00:20:55.079 --> 00:20:57.720 a little is if you know there's someone who made 421 00:20:57.759 --> 00:20:59.480 a charge and they shouldn't have been on there. Here's 422 00:20:59.480 --> 00:21:02.359 the only probably you might run into, Brenda is that 423 00:21:02.720 --> 00:21:06.559 they'll take it off in a heartbeat. But sometimes what 424 00:21:06.599 --> 00:21:09.359 they say is well not sometimes every time. This is 425 00:21:09.400 --> 00:21:12.039 what they've done to me. If I have one charge 426 00:21:12.039 --> 00:21:14.599 that I dispute. Now, I'm not saying I lost my 427 00:21:14.759 --> 00:21:18.079 card or it was misplaced. All I meant was this 428 00:21:18.160 --> 00:21:21.119 company charged me and they should not have charged me. 429 00:21:21.599 --> 00:21:24.079 Or they charged me and I got nothing in return. 430 00:21:24.559 --> 00:21:27.599 They sometimes issue a new card, which is a pain 431 00:21:27.880 --> 00:21:31.480 in the butt, you know, to change because if you 432 00:21:31.519 --> 00:21:33.480 have a lot of prepaid sometimes you have to go 433 00:21:33.519 --> 00:21:36.160 in and redo them. But I would do that. I'm 434 00:21:36.200 --> 00:21:39.519 telling you, I know for sure. I'm marking this as 435 00:21:39.599 --> 00:21:42.160 pending because if you call us back, we'll take it 436 00:21:42.200 --> 00:21:44.880 to the next level. But are they totally out of 437 00:21:44.920 --> 00:21:48.799 business right now? The eight Black? They're totally what did 438 00:21:48.839 --> 00:21:49.599 you read their data? 439 00:21:49.720 --> 00:21:52.559 I just read their their notice on their website. It 440 00:21:52.720 --> 00:21:56.960 says that this was posted on Friday, and it says, hey, 441 00:21:57.000 --> 00:21:58.839 effective today, we're shut down. 442 00:22:00.039 --> 00:22:01.519 You interested in supporting us? 443 00:22:01.640 --> 00:22:03.200 They had good reviews, didn't they? 444 00:22:03.359 --> 00:22:07.960 I didn't look at their reviews often. Our caller says 445 00:22:08.000 --> 00:22:09.640 that she was very satisfied with them. 446 00:22:09.720 --> 00:22:13.359 Yeah, you know, airport shuttles are really important. Hey, Brenda, 447 00:22:13.480 --> 00:22:16.160 Just on a side note, where you shuttle? Where do 448 00:22:16.200 --> 00:22:19.200 you shuttle from a long month? 449 00:22:19.480 --> 00:22:20.480 I'd go long month? 450 00:22:20.799 --> 00:22:24.359 And my god, they picked up my beds, they had water, 451 00:22:25.039 --> 00:22:25.920 they were gentlemen. 452 00:22:26.279 --> 00:22:28.000 The people on the bus were fun. 453 00:22:29.880 --> 00:22:31.039 Yeah, that's too bad. 454 00:22:31.200 --> 00:22:35.480 That's really too bad that that that they're out of 455 00:22:35.519 --> 00:22:37.839 business because a lot of people liked them. 456 00:22:38.079 --> 00:22:39.880 They had some good ratings. Thanks for calling. 457 00:22:39.920 --> 00:22:42.240 Three oh three seven one three talk seven one three 458 00:22:42.599 --> 00:22:46.920 A two five five. Waterpros dot net the absolute best. 459 00:22:46.680 --> 00:22:48.519 Water systems at the lowest prices. 460 00:22:48.599 --> 00:22:52.839 And I'm telling you tap water is not safe to drink. 461 00:22:53.720 --> 00:22:57.599 And you can for twelve hundred bucks get reverse osmosis 462 00:22:57.599 --> 00:22:59.839 that you're syk. Or you can do one further and 463 00:22:59.839 --> 00:23:04.160 get a whole house system for forever chemicals, plastics and 464 00:23:04.240 --> 00:23:08.039 all that crap and get your house water softened and 465 00:23:08.079 --> 00:23:11.920 purified for thirty nine to ninety five. You never find 466 00:23:12.759 --> 00:23:17.240 systems better for lower prices ever. Waterpros dot net three 467 00:23:17.440 --> 00:23:19.039 three eight six two five five. 468 00:23:19.000 --> 00:23:19.680 Five four. 469 00:23:25.079 --> 00:23:27.599 And don't forget that fix it twenty four to seven. 470 00:23:28.000 --> 00:23:30.799 Now I say new customers, but it's not. It's for 471 00:23:30.920 --> 00:23:33.079 people who haven't had it done yet. They want to 472 00:23:33.079 --> 00:23:35.160 show you what they do. So if you've had fix 473 00:23:35.240 --> 00:23:38.039 it out, that's fine, you can still do it fixmihome 474 00:23:38.160 --> 00:23:40.960 dot com book Now all right, back to the phones, 475 00:23:41.400 --> 00:23:44.240 and we have a comment on this eight Black shuttle 476 00:23:44.279 --> 00:23:49.519 service from Susan. Basically, from what I can see on 477 00:23:49.559 --> 00:23:51.519 the net, they were a pretty good shuttle service to 478 00:23:51.599 --> 00:23:53.200 and from the airport and they shut down. 479 00:23:53.759 --> 00:23:55.160 What is your comment, Susan? 480 00:23:57.240 --> 00:24:01.000 Hi, Tom, I just I got the email on Friday, 481 00:24:01.039 --> 00:24:04.440 immediately went to their offices over on Main Street. I've 482 00:24:04.480 --> 00:24:07.359 been using them for over five years. I mean they 483 00:24:07.480 --> 00:24:10.839 used to be Green Ride and then eight Black bottom out. 484 00:24:11.240 --> 00:24:14.160 When I went to their offices, luckily there was an 485 00:24:14.200 --> 00:24:19.720 employee there and there was another consumer there also. The 486 00:24:19.799 --> 00:24:23.519 employee said they just got an email noon that day 487 00:24:23.960 --> 00:24:26.240 that they don't have a job, and she said they 488 00:24:26.279 --> 00:24:29.799 haven't been paid for over three weeks. Oh well, And 489 00:24:30.240 --> 00:24:34.400 I do research all the time. And the owner's name 490 00:24:34.480 --> 00:24:39.000 is Simon Kin, and he has a LinkedIn page is 491 00:24:39.079 --> 00:24:42.680 bragging about eight Black being a global shuttle service and 492 00:24:42.759 --> 00:24:43.759 all these things. 493 00:24:44.559 --> 00:24:46.400 And what do you think happened? 494 00:24:46.440 --> 00:24:52.519 I I think he just mismanaged. I don't know, I mean, 495 00:24:52.759 --> 00:24:55.160 I don't know. Brenda said about them having a big 496 00:24:55.200 --> 00:24:58.400 sale over Memorial Day weekend and it was supposed to 497 00:24:58.519 --> 00:25:01.640 end the night of May thirty. Yes, they extended it 498 00:25:01.720 --> 00:25:04.440 another day, and I know people that went on and 499 00:25:04.480 --> 00:25:08.079 bought more vouchers and then he shuts down. Less than 500 00:25:08.079 --> 00:25:11.799 two weeks later. I have been able to access his 501 00:25:11.880 --> 00:25:15.599 home address and his personal phone number, and of course 502 00:25:15.960 --> 00:25:18.279 you know he doesn't answer as fine by the way, 503 00:25:18.279 --> 00:25:19.359 out of curiosity. 504 00:25:19.559 --> 00:25:24.079 Out of curiosity, you say, you research a lot and 505 00:25:24.119 --> 00:25:26.119 you came up with this guy's home information. 506 00:25:26.480 --> 00:25:27.759 So what's your background. 507 00:25:29.880 --> 00:25:35.359 I'm an accountant. Uh huh, okay, I've done. You know, 508 00:25:35.400 --> 00:25:38.279 when my kids were in school, I used to when 509 00:25:38.319 --> 00:25:40.640 they did things in school that I thought, no, what 510 00:25:40.680 --> 00:25:43.640 are they doing? I would research the pros and cons 511 00:25:43.680 --> 00:25:44.960 of everything. 512 00:25:44.960 --> 00:25:48.319 Are you retired now? And listen, warning, I have a 513 00:25:48.359 --> 00:25:53.279 goal in mind. Warning, warning, this could end up costing you, 514 00:25:53.839 --> 00:25:55.799 not costing you anything but a little time. 515 00:25:56.119 --> 00:25:57.519 Do you work now? Are you retired? 516 00:25:58.680 --> 00:25:59.160 We retired? 517 00:25:59.240 --> 00:25:59.960 Semi retired? 518 00:26:00.079 --> 00:26:03.880 I used to I had one huge client and I 519 00:26:04.039 --> 00:26:06.039 have about four small ones now. 520 00:26:06.200 --> 00:26:07.559 It just sort of keeps me busy. 521 00:26:07.680 --> 00:26:09.599 Plus I have five grandkids. 522 00:26:10.599 --> 00:26:13.160 Wow, so listen, if you ever want to come out 523 00:26:13.160 --> 00:26:17.759 of retirement and be a deputy, we so we we 524 00:26:17.839 --> 00:26:20.799 love smart people that do stuff like this. There are 525 00:26:20.880 --> 00:26:25.400 certain people we pluck out of the great unwashed, and 526 00:26:25.440 --> 00:26:28.200 we make them part of our elite. We make them 527 00:26:28.240 --> 00:26:32.720 part of our elite team of troubleshooters. And you don't 528 00:26:32.759 --> 00:26:34.640 have to say anything now, but if you ever want 529 00:26:34.680 --> 00:26:37.240 to consider let me explain how it would work every 530 00:26:37.279 --> 00:26:39.079 now and then. You know, if you want to take 531 00:26:39.119 --> 00:26:40.960 a case, you can take it. If not, you're not 532 00:26:41.440 --> 00:26:44.519 and we would love for you to consider it, because 533 00:26:44.559 --> 00:26:49.599 you sound like you're pretty damn sharp. What uh what what. 534 00:26:49.960 --> 00:26:50.880 Led you to do this? 535 00:26:51.079 --> 00:26:53.759 Or is it just in your DNA that you want that? 536 00:26:53.799 --> 00:26:56.160 You're just a nosy, busybody. 537 00:26:56.400 --> 00:27:01.359 I know, it's just I think so many times people 538 00:27:01.400 --> 00:27:04.200 present one side of a picture and want you to 539 00:27:04.240 --> 00:27:07.720 believe that what they're saying is truth, and so I 540 00:27:07.880 --> 00:27:10.359 look at it and go, okay, let's look at the 541 00:27:10.400 --> 00:27:14.000 whole picture. Let's see what it's all about. 542 00:27:14.519 --> 00:27:17.359 You know, there's exactly what we hans. 543 00:27:17.359 --> 00:27:20.920 There's pros and cons to everything, and you have to 544 00:27:20.960 --> 00:27:24.640 look at it all. I mean, you can't just someone 545 00:27:24.680 --> 00:27:26.599 come to you and say this is the way it 546 00:27:26.720 --> 00:27:28.240 is now. 547 00:27:28.319 --> 00:27:28.680 You know what. 548 00:27:28.880 --> 00:27:33.720 People that go, yes, I believe you, well, don't sell 549 00:27:33.759 --> 00:27:34.680 yourself short. 550 00:27:35.240 --> 00:27:39.400 Look at it all, you know, Susan Man, I mean 551 00:27:39.599 --> 00:27:42.240 it sounds like this sounds like she dropped out of heaven, 552 00:27:42.240 --> 00:27:46.319 didn't it for us? On a okay, hey Katschina, get 553 00:27:46.319 --> 00:27:47.079 her name a number. 554 00:27:47.119 --> 00:27:49.039 I want to tell you. I just want to tell 555 00:27:49.039 --> 00:27:51.440 you with eight black. I followed the complaint with the 556 00:27:51.480 --> 00:27:54.240 Attorney General. I don't think it's going to go anywhere. 557 00:27:54.319 --> 00:27:59.039 I think everybody should. I copied and saved a PDFOLS 558 00:27:59.079 --> 00:28:02.160 every email of it had from him. I had thirteen 559 00:28:02.279 --> 00:28:03.599 prepaid vouchers. 560 00:28:04.119 --> 00:28:04.440 Wow. 561 00:28:04.640 --> 00:28:08.319 I did call American Express and they took off the 562 00:28:08.440 --> 00:28:11.200 last four, which was one hundred and twenty eight dollars. 563 00:28:11.240 --> 00:28:14.119 But it was done in April. They said they couldn't 564 00:28:14.160 --> 00:28:15.480 go back, so other than a year. 565 00:28:15.559 --> 00:28:17.240 Oh really, I got that back? 566 00:28:17.519 --> 00:28:17.880 Huh. 567 00:28:18.000 --> 00:28:22.079 Yeah. And what's interesting is I heard a comment that 568 00:28:22.119 --> 00:28:24.799 the guy skip Town and he's in Australia now and 569 00:28:24.880 --> 00:28:27.839 if you look at his LinkedIn page, he does have 570 00:28:27.920 --> 00:28:28.799 an Australian A. 571 00:28:28.960 --> 00:28:31.200 No, but it what's really funny, Susan, he was going, 572 00:28:31.480 --> 00:28:34.079 he was going really well. It seems weird that all 573 00:28:34.079 --> 00:28:37.440 of a sudden, yeah, you know, boom, he gets weird. 574 00:28:37.559 --> 00:28:38.319 It seems weird. 575 00:28:38.440 --> 00:28:43.160 Song Hey drivers, Yeah, it's drivers always talked about the 576 00:28:43.160 --> 00:28:45.319 fact that he was a world traveler. 577 00:28:46.359 --> 00:28:48.200 Okay, he could be, Susan. 578 00:28:48.240 --> 00:28:51.079 How far back did how far back did American Express 579 00:28:51.119 --> 00:28:52.759 say you could challenge those fees? 580 00:28:53.880 --> 00:28:54.640 They said a year? 581 00:28:55.200 --> 00:28:57.799 Oh okay, well that's that's pretty generous. Okay, Susan. 582 00:28:57.799 --> 00:28:59.839 Hold on, Hey, could sheena get her name in number 583 00:28:59.839 --> 00:29:03.079 for and let's let's bug her later about being a deputy. 584 00:29:03.119 --> 00:29:03.759 I'm serious. 585 00:29:04.200 --> 00:29:06.559 She sounds like part of the team already, the way 586 00:29:06.599 --> 00:29:07.079 she talks. 587 00:29:07.079 --> 00:29:08.599 It's invited over for pizza day. 588 00:29:08.680 --> 00:29:11.119 Yeah, Chris, Chris, I got to take this break, but 589 00:29:11.160 --> 00:29:14.519 I want to talk to you about this contractor. Uh, 590 00:29:14.880 --> 00:29:17.160 if you will, please hold I'll take you next. And 591 00:29:17.200 --> 00:29:22.000 then Mary has a long wait. No, no, no, she's off. 592 00:29:22.000 --> 00:29:24.200 I'm sorry, So Chris, hang on, I'll come right back 593 00:29:24.200 --> 00:29:30.119 to you. Martine here at three O three seven one 594 00:29:30.200 --> 00:29:33.680 three TELK. Chris has an issue with a contractor, possibly 595 00:29:34.000 --> 00:29:35.480 a legal issue, we don't know yet. 596 00:29:35.599 --> 00:29:37.799 Hey, Chris, what's going on? Chris? 597 00:29:37.839 --> 00:29:38.640 Good morning? Tom? 598 00:29:38.960 --> 00:29:42.759 Yes, sir, long story short. I hired the contractor. 599 00:29:42.240 --> 00:29:47.119 To renovate or renovate my basement basically finish, and he has. 600 00:29:47.000 --> 00:29:49.799 Had some health problems and the job has. 601 00:29:49.720 --> 00:29:52.279 Gone way longer than it should have, and now he's 602 00:29:52.319 --> 00:29:55.880 having some money problems and I need, I believe I 603 00:29:55.880 --> 00:29:57.400 need to just get in touch with the lawyer to 604 00:29:57.519 --> 00:30:00.279 get this contract like voided, get the money back that 605 00:30:00.359 --> 00:30:01.759 he used to doing. Okay, do you only has a 606 00:30:01.759 --> 00:30:02.599 little bit of my money? 607 00:30:02.680 --> 00:30:03.000 Not a lot? 608 00:30:03.119 --> 00:30:04.519 And all the whole thing in advance? 609 00:30:05.160 --> 00:30:06.000 Now how much? 610 00:30:06.079 --> 00:30:09.359 Let's talk about this, and I just want some background. 611 00:30:09.559 --> 00:30:12.759 What was the total job going to be? The total 612 00:30:12.839 --> 00:30:15.640 job that he was going to do for you? Dollars 613 00:30:16.319 --> 00:30:18.160 fifty seven five seven. 614 00:30:18.759 --> 00:30:21.000 Five seven, six hundred, okay? 615 00:30:21.279 --> 00:30:22.880 And how much did you pay? 616 00:30:24.680 --> 00:30:26.160 Right now? We are up to. 617 00:30:28.640 --> 00:30:31.839 Five three six hundred okay. 618 00:30:31.559 --> 00:30:35.000 Fifty three six Now that's a lot of money. Do 619 00:30:35.079 --> 00:30:39.160 you think for the money that's left, you can finish 620 00:30:39.200 --> 00:30:42.119 it the way it was specified in the contract? 621 00:30:42.240 --> 00:30:44.319 No, I think I'm probably going to have to outlay 622 00:30:44.359 --> 00:30:46.200 because I used to throw them four. I think I'll 623 00:30:46.200 --> 00:30:48.480 probably have to lay out another five to ten. 624 00:30:49.359 --> 00:30:50.599 Now is that because? 625 00:30:50.960 --> 00:30:54.519 Is that because of stuff he flat out didn't do 626 00:30:54.680 --> 00:30:56.160 or stuff that has to be redone? 627 00:30:56.160 --> 00:30:57.119 What's the story there? 628 00:30:58.240 --> 00:31:03.000 Stuff that haven't been finished yet, Like the rough electrical 629 00:31:03.119 --> 00:31:05.039 is done, but the final electrical is not. So I'm 630 00:31:05.039 --> 00:31:08.559 gonna need the outfits installed and some light fixtures. The 631 00:31:08.680 --> 00:31:11.119 bathroom is not completely done, so I'm just gonna need 632 00:31:11.119 --> 00:31:13.160 someone coming in do the final plumbing. 633 00:31:13.279 --> 00:31:16.799 Okay, now, what does he say about this stuff? What 634 00:31:16.839 --> 00:31:18.440 does he say about all this stuff? 635 00:31:18.480 --> 00:31:21.400 He said, basically, he can pay me back the money. 636 00:31:21.440 --> 00:31:23.200 It's just going to take time, so he can do 637 00:31:23.240 --> 00:31:26.400 a payment plan with me, which I don't trust, or 638 00:31:26.880 --> 00:31:29.079 he can get the job done, but it's just gonna 639 00:31:29.079 --> 00:31:31.640 be really long because he's been basically doing like four 640 00:31:31.640 --> 00:31:33.119 hours worth of work per week. 641 00:31:33.880 --> 00:31:37.039 Do you think this guy is telling the truth basically 642 00:31:37.400 --> 00:31:39.440 and wants to do a good job, or do you 643 00:31:39.480 --> 00:31:42.839 think that he's basically, let's just say, a cheater. 644 00:31:43.079 --> 00:31:45.920 What do you think about it? Really? What's your gut 645 00:31:45.960 --> 00:31:47.200 telling you both? 646 00:31:48.000 --> 00:31:49.799 He wants to do the job, and I think he's 647 00:31:49.839 --> 00:31:52.640 just been having some problems lately, and I think he's 648 00:31:52.680 --> 00:31:54.480 been borrowing from one job to pay for the next 649 00:31:54.559 --> 00:31:56.839 job or the last job and stuff like that. That's 650 00:31:56.839 --> 00:32:00.319 what I assume is happening, and I'm just part of it. 651 00:32:00.400 --> 00:32:03.960 We were hoping to have this done by February. Yes, Now, 652 00:32:04.079 --> 00:32:05.960 I mean like we've done all the inspections except for 653 00:32:06.000 --> 00:32:07.839 the final inspection, and like I said, we just have 654 00:32:07.880 --> 00:32:08.839 a little bit of path of work. 655 00:32:08.880 --> 00:32:10.160 Let's okay, some paint. 656 00:32:10.599 --> 00:32:13.400 Now, I'm not sure. Here's what I'm trying to get at. 657 00:32:13.640 --> 00:32:16.359 I'm not sure you need an attorney. Maybe you do, 658 00:32:16.519 --> 00:32:19.599 but the bottom line is this. You want to somehow 659 00:32:20.079 --> 00:32:25.559 document what has happened and get a commitment to pay 660 00:32:25.599 --> 00:32:26.079 you back. 661 00:32:26.200 --> 00:32:26.960 Is that what you want? 662 00:32:27.240 --> 00:32:30.039 Because I don't trust him to actually pay me back? 663 00:32:31.279 --> 00:32:34.240 Yeah? But what here, here's what I'm telling you, Having 664 00:32:34.279 --> 00:32:36.519 an attorney do it or whatever if you get this 665 00:32:36.680 --> 00:32:39.519 down on paper that he acknowledges this or that. If 666 00:32:39.519 --> 00:32:42.519 the guy's a dead beat, it's not gonna it's I 667 00:32:42.559 --> 00:32:45.519 hate to tell you this, Chris, but it's virtually impossible 668 00:32:45.559 --> 00:32:48.000 to collect from a dead beat unless you have some 669 00:32:48.160 --> 00:32:51.160 kind of judgment and you come into money. Are they 670 00:32:51.200 --> 00:32:55.039 come into money? So how much are you figuring he 671 00:32:55.119 --> 00:32:55.519 owes you? 672 00:32:56.559 --> 00:32:57.880 I'm hearing heals me about ten? 673 00:32:58.759 --> 00:33:02.680 Okay, So if you ten grand plus what's due, you 674 00:33:02.720 --> 00:33:07.799 feel you could finish the job. You're going, Okay, hold on, 675 00:33:08.200 --> 00:33:10.759 I have some ideas on how we approach this and 676 00:33:10.839 --> 00:33:13.640 maybe have someone help you through the steps, and just 677 00:33:13.680 --> 00:33:16.000 hang on and we'll take you right after the news. 678 00:33:16.200 --> 00:33:20.240 I'm Tom Martino. Don't forget three oh three Martino. Hey, 679 00:33:20.319 --> 00:33:22.599 you can get right in three oh three six two 680 00:33:22.680 --> 00:33:24.759 seven eight four sixty six. 681 00:33:36.599 --> 00:33:37.519 Rit dum. 682 00:33:38.880 --> 00:33:39.160 News. 683 00:33:40.119 --> 00:33:41.920 You need advice, so you don't he. 684 00:33:44.160 --> 00:33:45.319 Come running just. 685 00:33:45.319 --> 00:33:50.640 As as can. Shooter's gonna help come man. 686 00:33:51.319 --> 00:33:57.519 This is the Troubleshooter Show. No, Tom Martino, I'm Tom Martino. 687 00:33:57.720 --> 00:34:00.519 This is the Troubleshooter Show. If you're new to town, 688 00:34:01.160 --> 00:34:03.519 I'm happy to have you here. If you're not new 689 00:34:03.559 --> 00:34:07.119 to town, spread it around because this is the only 690 00:34:07.160 --> 00:34:09.719 show of its kind anywhere, the only place where we 691 00:34:09.760 --> 00:34:12.440 talk about every day aches and pains, those things that 692 00:34:12.519 --> 00:34:14.599 tick you off, those things that make you tick, and 693 00:34:15.079 --> 00:34:16.760 we really try to solve your problems. 694 00:34:16.840 --> 00:34:19.320 So remember the number three oh three Martino. 695 00:34:19.440 --> 00:34:21.079 You can call it twenty four to seven get a 696 00:34:21.079 --> 00:34:23.519 place on the show, or you can call directly when 697 00:34:23.559 --> 00:34:25.599 we're on the r three oh three six two seven 698 00:34:25.639 --> 00:34:28.760 eight four sixty six, and the talk line is three 699 00:34:28.800 --> 00:34:30.800 oh three seven one three. 700 00:34:30.719 --> 00:34:32.719 Talk seven one three eight two five five. 701 00:34:32.920 --> 00:34:36.760 Hey, I understand some places had like baseball size hail 702 00:34:36.960 --> 00:34:39.519 last night, or they some of them said three in 703 00:34:39.559 --> 00:34:41.960 the morning, three to four in the morning. That is 704 00:34:42.280 --> 00:34:47.159 highly unusual to have hail in the early morning, will 705 00:34:47.199 --> 00:34:48.440 before the sun is shining. 706 00:34:48.480 --> 00:34:51.039 That is weird. But it must have been building up 707 00:34:51.079 --> 00:34:53.599 all day and then just spit out. Giant. 708 00:34:54.519 --> 00:34:57.039 One of my uh, one of my listeners, one of 709 00:34:57.039 --> 00:35:01.760 my morons from YouTube, JR sent me a picture holding 710 00:35:02.119 --> 00:35:05.559 look at these Look at these things, man, that would 711 00:35:05.559 --> 00:35:08.320 do some serious harm, that could kill you coming out 712 00:35:08.360 --> 00:35:10.239 of the sky, and Jr. 713 00:35:10.760 --> 00:35:12.960 I wish you would call and tell us more about where. 714 00:35:12.719 --> 00:35:16.760 You found them and God, the damage it must have done. 715 00:35:17.000 --> 00:35:19.880 All right, So this hour brought to you by Frank 716 00:35:19.960 --> 00:35:23.039 durand the real estate Man dot com, who will gladly, 717 00:35:23.559 --> 00:35:26.719 gladly help you evaluate your home and what it will 718 00:35:26.760 --> 00:35:30.079 sell for without any obligation. So if you're ever wondering 719 00:35:30.119 --> 00:35:33.440 about that, Frank Duran the real estate Man dot com. 720 00:35:33.599 --> 00:35:39.159 It's a totally free service and he will evaluate everything 721 00:35:39.199 --> 00:35:41.679 in the marketplace having to do with your home and 722 00:35:41.719 --> 00:35:43.360 then give you a complete report. 723 00:35:43.400 --> 00:35:45.280 It's in depth and no obligation. 724 00:35:45.719 --> 00:35:50.280 Okay, it's three oh three nine two zero sixteen twenty 725 00:35:50.360 --> 00:35:57.199 two frankaranderealestate Man dot com. So Chris has a contractor 726 00:35:57.280 --> 00:36:02.239 issue and really these things are God, they're so disheartening. 727 00:36:02.840 --> 00:36:06.480 One of the problems, Chris, with having a bad contractor 728 00:36:07.079 --> 00:36:10.800 is once they get your money and it's spent, you'll 729 00:36:11.280 --> 00:36:13.519 you can kiss a goodbye. They don't have the ability 730 00:36:13.559 --> 00:36:16.119 to repay, even if you get a judgment. 731 00:36:16.559 --> 00:36:18.639 Not being able to collect as terrible. 732 00:36:20.239 --> 00:36:24.519 And then if you've totally lost trust with the guy, 733 00:36:24.559 --> 00:36:27.400 you can't have him continue working. So you're really between 734 00:36:27.400 --> 00:36:30.519 a rock and a hard place. Now, you hired this 735 00:36:30.679 --> 00:36:35.599 contractor for fifty seven six hundred bucks for a basement renovation. 736 00:36:36.280 --> 00:36:39.920 So far you've paid fifty three to six and this 737 00:36:40.000 --> 00:36:42.880 guy supposedly had health problems. 738 00:36:42.920 --> 00:36:45.920 Now I want to ask some just basic questions. 739 00:36:46.239 --> 00:36:50.000 Do you think this guy really had health and other 740 00:36:50.119 --> 00:36:53.119 problems or do you think he's just looking for excuses? 741 00:36:53.800 --> 00:36:56.079 No, I think I think he did. He even like 742 00:36:56.119 --> 00:36:57.880 tried sending his son over to help and do some 743 00:36:57.920 --> 00:37:01.159 stuff at times because he he was well. He claimed 744 00:37:01.199 --> 00:37:03.159 he was in a hospital, and I don't I believe 745 00:37:03.400 --> 00:37:05.559 that true. That to be true, because like I said, 746 00:37:05.599 --> 00:37:08.400 his son was still here, some of the work firm 747 00:37:08.480 --> 00:37:09.000 was still here. 748 00:37:09.159 --> 00:37:11.679 Did he actually walk off the job yet, Chris, did 749 00:37:12.039 --> 00:37:15.039 this contractor basically walk off the job. 750 00:37:15.079 --> 00:37:16.360 Did he say I can't do it? 751 00:37:17.119 --> 00:37:17.280 No? 752 00:37:17.840 --> 00:37:20.519 He is. He telling me I can probably have someone 753 00:37:20.559 --> 00:37:24.440 there this weekend, or I'm gonna call his brothers a carpenter. 754 00:37:24.440 --> 00:37:25.920 He's like, I'm gonna call my brother and see if 755 00:37:25.920 --> 00:37:28.840 he can do this. But every morning I have to 756 00:37:28.880 --> 00:37:31.679 basically text him and ask is someone coming over today? Yeah? 757 00:37:32.599 --> 00:37:37.239 And it's just I. I believe he will get the 758 00:37:37.320 --> 00:37:39.840 job done if I give him enough time. But the 759 00:37:39.880 --> 00:37:42.519 problem is we're already four months behind schedule, and this 760 00:37:42.639 --> 00:37:46.039 is seriously eating into our plans. So I want to 761 00:37:46.039 --> 00:37:47.719 get this job done and I actually want to lift 762 00:37:47.719 --> 00:37:50.280 his house and be done with it. 763 00:37:50.800 --> 00:37:51.239 Yeah. 764 00:37:51.400 --> 00:37:55.880 Now, so the guy okay, So so really, when you 765 00:37:55.960 --> 00:37:59.800 have someone like this, wouldn't he just without hiring attorney 766 00:37:59.800 --> 00:38:02.639 in every thing? Would he just sign a promisory note 767 00:38:02.639 --> 00:38:05.920 for you and say be on your way, tell him 768 00:38:05.920 --> 00:38:10.039 to be what's the name of the contractor, Uh. 769 00:38:10.000 --> 00:38:13.159 It's design Plus And he also they have a dB 770 00:38:13.280 --> 00:38:16.079 A and I believe the DBA is Design Plus but 771 00:38:16.239 --> 00:38:20.039 it's uh, yeah, that's that's the name that it was 772 00:38:20.159 --> 00:38:20.840 listed under. 773 00:38:23.519 --> 00:38:25.480 And what is his what is his name? 774 00:38:26.199 --> 00:38:27.199 Joe Melina? 775 00:38:28.559 --> 00:38:34.119 Melina? Okay? Now, and would he sign a promisory note. 776 00:38:34.000 --> 00:38:36.599 Mits he's got insurance and all of those things, so 777 00:38:36.639 --> 00:38:39.440 it's not like he's just a guy knocking on my door. 778 00:38:40.280 --> 00:38:42.960 So I mean, and okay, So where how did you 779 00:38:43.000 --> 00:38:43.719 find him? 780 00:38:44.679 --> 00:38:45.000 Uh? 781 00:38:45.039 --> 00:38:48.360 He was on home Advisor. I believe home Advisor, Angie, 782 00:38:48.360 --> 00:38:50.800 it's been We hired him in November. I think that's 783 00:38:50.800 --> 00:38:54.320 where I found him. I tried contacting Triple A and 784 00:38:54.719 --> 00:38:55.920 they could not get it done. 785 00:38:55.760 --> 00:38:58.519 In the time we should have gone. You should have 786 00:38:58.559 --> 00:39:00.679 gone to referral this dot com for this. 787 00:39:02.320 --> 00:39:04.840 I tried contacting Triple A and Morrison. He's there on 788 00:39:04.880 --> 00:39:07.280 your referral list, but he's been done in the timeframe 789 00:39:07.320 --> 00:39:09.360 we want. Those are the holidays and other work he has. 790 00:39:09.440 --> 00:39:11.199 Yeah, that's Toby. I believe. 791 00:39:11.800 --> 00:39:16.639 Hey, here's the thing right now, will he sign an agreement, 792 00:39:16.920 --> 00:39:19.480 a mutual like a settlement agreement. 793 00:39:19.559 --> 00:39:21.119 That's the best that will be. 794 00:39:21.199 --> 00:39:24.079 Really hiring an attorney is just throwing money away with 795 00:39:24.119 --> 00:39:26.320 this guy, because most likely he's not going to come 796 00:39:26.360 --> 00:39:29.039 through anyway, and if he goes bankrupt, you're out of luck. 797 00:39:29.519 --> 00:39:32.079 But if you did this in a friendly way and say, look, 798 00:39:32.320 --> 00:39:36.159 let's do a settlement agreement, I'm willing to walk away 799 00:39:36.440 --> 00:39:37.320 for ten grand. 800 00:39:37.800 --> 00:39:40.039 I'll feel that that's a justice settlement. 801 00:39:40.320 --> 00:39:43.519 Would he just basically do that that? 802 00:39:43.800 --> 00:39:47.760 I don't know with one certainty. I mean, he might say, yes, 803 00:39:47.800 --> 00:39:49.440 but I'll pay you one hundred dollars for the next 804 00:39:49.480 --> 00:39:50.639 one hundred and twenty months. 805 00:39:50.760 --> 00:39:53.119 Well no, no, no, I'm not talking about even outlining a 806 00:39:53.159 --> 00:39:56.880 payment plan, but just a statement of settlement, In other words, 807 00:39:57.199 --> 00:40:01.159 that I, Joe Molina, acknowledge that I've had problems and 808 00:40:01.800 --> 00:40:07.519 delayed this project, and I agree to pay Chris ten 809 00:40:07.559 --> 00:40:10.360 thousand dollars as full and final settlement. You don't have 810 00:40:10.400 --> 00:40:13.920 to have the payment options spelled out, but just the 811 00:40:14.119 --> 00:40:16.400 understanding of the main facts. 812 00:40:16.559 --> 00:40:17.440 Would he say to. 813 00:40:17.440 --> 00:40:20.199 You, there's no way I owe you ten grand. I've 814 00:40:20.199 --> 00:40:23.039 been working my tail off. What would his reaction be 815 00:40:23.400 --> 00:40:26.719 to you asking him to sign a settlement agreement? What 816 00:40:27.320 --> 00:40:30.440 do you think his initial action his reaction would be. 817 00:40:31.280 --> 00:40:33.679 I think his reaction would be, yes, I will sign 818 00:40:33.719 --> 00:40:37.320 a settlement because I'm never going to pay it. But 819 00:40:37.599 --> 00:40:39.039 I don't think you would agree to the ten grand. 820 00:40:40.519 --> 00:40:41.679 What do you okay? 821 00:40:42.280 --> 00:40:45.519 Have you ever discussed how much you think you're owed? 822 00:40:46.320 --> 00:40:49.239 I did text him this morning and said, Hey, what 823 00:40:49.280 --> 00:40:52.639 about you just give me this ten thousand dollars back 824 00:40:53.119 --> 00:40:56.320 and then I go find another contract to finish it. 825 00:40:56.840 --> 00:40:59.679 And he basically said he could do a payment plan. 826 00:41:00.000 --> 00:41:02.079 He didn't acknowledge the number. He just said, I can 827 00:41:02.119 --> 00:41:04.119 do a payment plan or I can slowly get the 828 00:41:04.199 --> 00:41:04.719 job done. 829 00:41:06.559 --> 00:41:09.960 Okay, you got to do that. You're going to have 830 00:41:10.039 --> 00:41:12.840 to sign a settlement agreement with him, and you're not 831 00:41:12.880 --> 00:41:15.119 willing to let him continue. And I don't blame you. 832 00:41:15.119 --> 00:41:19.079 You're already four months behind schedule. But get something on, 833 00:41:19.440 --> 00:41:24.199 get something down that acknowledges he owes you something. We'll 834 00:41:24.239 --> 00:41:27.199 worry about the collection afterwards. Frankly, I don't think you're 835 00:41:27.199 --> 00:41:29.239 going to get it. What kind of health problems does 836 00:41:29.280 --> 00:41:29.920 this guy have? 837 00:41:31.599 --> 00:41:35.360 He had COVID related breathing and lung issues, okay? 838 00:41:35.639 --> 00:41:37.000 And how old is this gentleman? 839 00:41:38.519 --> 00:41:39.840 Mid fifties, late fifties. 840 00:41:41.440 --> 00:41:44.360 Okay, I would this is what I would do, and 841 00:41:44.400 --> 00:41:48.480 we'll get involved later on. But I'm telling you, hiring 842 00:41:48.519 --> 00:41:52.119 attorney now is way premature because that's all the attorney's 843 00:41:52.159 --> 00:41:55.119 going to do, is the attorney. All the tools the 844 00:41:55.159 --> 00:41:58.800 attorney has is negotiating a settlement or taking him to 845 00:41:58.840 --> 00:42:02.599 court and getting a judgment. But okay, so you could 846 00:42:02.639 --> 00:42:04.920 do that, you can get a judgment. You can't go 847 00:42:05.039 --> 00:42:07.360 for ten grand. That's county court. You'd have to go 848 00:42:07.400 --> 00:42:10.840 to small seventy five hundred limit for small claims court. 849 00:42:11.480 --> 00:42:13.199 If you are willing to do that and get a 850 00:42:13.280 --> 00:42:16.639 judgment for seventy five hundred, then you have a judgment. 851 00:42:16.719 --> 00:42:19.559 Once you have a judgment, it sits there until you 852 00:42:19.599 --> 00:42:22.559 do something with it. But at least it's a transcript 853 00:42:23.039 --> 00:42:27.920 and it's a legal document what they call memorializing the event, 854 00:42:28.320 --> 00:42:31.519 putting it in writing, and having a real. 855 00:42:31.360 --> 00:42:32.320 Figure to work with. 856 00:42:32.719 --> 00:42:35.800 Again, you can't do ten grand in small claims, so 857 00:42:36.039 --> 00:42:38.760 you would have to go to county court. That's not impossible, 858 00:42:38.800 --> 00:42:41.400 by the way, to do on your own, that's pretty easy. 859 00:42:41.599 --> 00:42:43.760 Do you think this guy would lawyer up if you 860 00:42:43.840 --> 00:42:46.719 did that, or do you think he's down and out 861 00:42:46.719 --> 00:42:47.639 and can't afford it. 862 00:42:48.880 --> 00:42:51.760 I don't know whether he's down and out and can't 863 00:42:51.760 --> 00:42:55.159 afford it, because I don't know if he's just done 864 00:42:55.320 --> 00:42:56.920 yeah my job, because he's not going to get more 865 00:42:56.960 --> 00:42:58.880 money from it, and he's still doing this other people. 866 00:42:58.960 --> 00:43:04.280 I don't know anything. Yeah, well, okay, publicity towards this, 867 00:43:04.440 --> 00:43:06.559 and like, if I can, can you talk about contact 868 00:43:06.599 --> 00:43:09.000 and trust back all the time on your show? Yeah? Yeah, 869 00:43:09.199 --> 00:43:11.440 And if he has committed theft and stuff like that, 870 00:43:11.599 --> 00:43:13.679 I want him no longer doing business. 871 00:43:13.840 --> 00:43:17.000 I want and you know what, I agree with you 872 00:43:17.039 --> 00:43:20.599 one hundred percent. In addition to helping yourself, you fear 873 00:43:20.719 --> 00:43:23.079 right now, he might be out there doing it every day. 874 00:43:23.320 --> 00:43:25.280 He as soon as he takes a down payment. 875 00:43:25.840 --> 00:43:28.280 He's trying to catch up with people who are nipping 876 00:43:28.280 --> 00:43:31.880 at his heels. I get you, and I applaud you 877 00:43:31.960 --> 00:43:35.199 for that, but there's only so much this guy can do. 878 00:43:35.440 --> 00:43:36.960 And then here's the problem. 879 00:43:37.280 --> 00:43:40.800 Now, if he's doing it intentionally, bankruptcy won't help him. 880 00:43:41.199 --> 00:43:44.159 But no one goes after somebody for fraud on bankruptcy. 881 00:43:44.320 --> 00:43:47.400 This guy will just file bankruptcy and everybody will go away. 882 00:43:47.840 --> 00:43:51.519 Very seldom to people try to pierce the bankruptcy and 883 00:43:51.639 --> 00:43:55.159 go after them personally and claim that it was manipulated 884 00:43:55.199 --> 00:43:57.679 and all of that. I'm not saying it's impossible, but 885 00:43:57.840 --> 00:44:00.880 very seldom to people do that, Chris. The very first 886 00:44:00.920 --> 00:44:03.239 thing I would do, and I'm marking this here so 887 00:44:03.360 --> 00:44:06.280 we can bring it back up for you The very 888 00:44:06.320 --> 00:44:09.039 first thing I would do is say, Joe, listen, we 889 00:44:09.119 --> 00:44:13.079 need to get something in writing so we can come 890 00:44:13.119 --> 00:44:16.000 to an agreement as to what is owed and how 891 00:44:16.039 --> 00:44:19.159 much would be an equitable settlement. If you can't get 892 00:44:19.159 --> 00:44:23.440 that done, Chris, then we go to the next here, 893 00:44:23.519 --> 00:44:28.239 which is us contacting him and explaining to him about 894 00:44:28.280 --> 00:44:33.159 the Contractor's Trust Act. But get something in writing. I 895 00:44:33.159 --> 00:44:36.840 would suggest something very simple that the two that he 896 00:44:36.840 --> 00:44:40.039 could not complete the job due to various health problems 897 00:44:40.119 --> 00:44:43.039 and other issues, and he agrees to a full and 898 00:44:43.079 --> 00:44:46.599 final settlement, or you both agree to a full final 899 00:44:46.679 --> 00:44:50.880 settlement of ten thousand dollars to be paid let's put 900 00:44:50.920 --> 00:44:53.880 it this way, to be paid in the future in 901 00:44:53.920 --> 00:44:56.280 a mutually acceptable way, or something. 902 00:44:56.400 --> 00:44:58.119 Again, I'm just telling you what I would do. 903 00:44:58.239 --> 00:45:01.599 I can't give you legal advice, but do something to 904 00:45:01.719 --> 00:45:02.840 get it in writing. 905 00:45:02.960 --> 00:45:04.079 That's your first step. 906 00:45:04.480 --> 00:45:07.239 You do not need an attorney at this point unless 907 00:45:07.280 --> 00:45:09.960 you want to go to court and all that money 908 00:45:10.119 --> 00:45:14.280 and get a useless judgment. Really, I mean you're going 909 00:45:14.320 --> 00:45:17.760 to get a judgment. You have proof he took the money. 910 00:45:18.000 --> 00:45:21.280 The job's not done. If an expert, if a contractor 911 00:45:21.320 --> 00:45:25.400 looked at the job. Would a contractor say, looked at 912 00:45:25.400 --> 00:45:30.000 the contract and looked at the job, would a contractor 913 00:45:30.079 --> 00:45:33.360 come to the conclusion that it is not complete? 914 00:45:34.000 --> 00:45:37.480 Yes, okay, and ill a couple other people on the 915 00:45:37.519 --> 00:45:40.760 referral list today to have okay scheduling quotes here. 916 00:45:40.880 --> 00:45:44.079 What you ought to do is get the But this 917 00:45:44.159 --> 00:45:48.320 is what's really important, Chris. When when the wheels come off, 918 00:45:48.960 --> 00:45:51.679 you can't go and say to a contractor. Let's say 919 00:45:51.679 --> 00:45:55.119 you had Genesis come out, which is a wonderful contractor 920 00:45:55.400 --> 00:45:59.440 Genesis Total Exteriors. So let's say they come out and 921 00:45:59.480 --> 00:46:02.800 they say to you, it's going to cost twenty grand 922 00:46:02.840 --> 00:46:06.840 to finish because Genesis is looking at it as the 923 00:46:06.880 --> 00:46:08.000 way they would do it. 924 00:46:08.360 --> 00:46:09.280 So that's not fair. 925 00:46:09.320 --> 00:46:12.239 What you need to do is have a contractor come 926 00:46:12.280 --> 00:46:15.679 out and look at the contract you have and say, 927 00:46:16.079 --> 00:46:20.840 what would it take to finish the job according to 928 00:46:20.960 --> 00:46:25.039 the terms of this contract. And do you do have 929 00:46:25.039 --> 00:46:26.000 a contract with them? 930 00:46:26.079 --> 00:46:26.280 Right? 931 00:46:26.920 --> 00:46:27.159 I do? 932 00:46:27.880 --> 00:46:29.679 Okay, So the. 933 00:46:29.719 --> 00:46:33.920 Extent that that work is being done to that contract, 934 00:46:34.280 --> 00:46:37.280 find out what it would cost to complete it according 935 00:46:37.280 --> 00:46:41.599 to that contract, not according to what a good contractor 936 00:46:41.599 --> 00:46:45.880 would do, but whatever you contracted to do for fifty 937 00:46:46.000 --> 00:46:50.719 seven thousand, six hundred dollars. You ask the people you 938 00:46:50.840 --> 00:46:54.280 hire to look at it, or the inspector, how much 939 00:46:54.360 --> 00:46:55.000 will it cost. 940 00:46:55.199 --> 00:46:57.679 So let's say they tell you, you. 941 00:46:57.639 --> 00:47:01.159 Know what it's going to cost you fifty to finish 942 00:47:01.199 --> 00:47:05.280 this according to the contract right now, you would owe 943 00:47:05.360 --> 00:47:08.079 him technically four grand. 944 00:47:07.960 --> 00:47:10.400 So you would take four four eleven. 945 00:47:10.880 --> 00:47:16.639 Yeah, whatever, you would take whatever is owed, whatever is old. 946 00:47:16.760 --> 00:47:19.280 You minus that from what it would take, and you 947 00:47:19.360 --> 00:47:22.519 sue him for the difference. So if it's if it 948 00:47:22.559 --> 00:47:26.320 would take ten grand to finish according to that contract, 949 00:47:26.639 --> 00:47:28.639 you would take the four off of that because you're 950 00:47:28.639 --> 00:47:30.679 not going to pay him that, and then you would 951 00:47:30.719 --> 00:47:32.360 sue him for the additional six. 952 00:47:33.599 --> 00:47:33.920 Uh. 953 00:47:34.119 --> 00:47:37.239 And you need to do that quickly. So once you 954 00:47:37.360 --> 00:47:39.760 do that, call us back. I have all of our 955 00:47:39.800 --> 00:47:42.239 notes here, and we'll help you with the next step. 956 00:47:42.559 --> 00:47:46.159 But man, there is nothing worse than being in a 957 00:47:46.239 --> 00:47:51.119 situation like this and people, it happens all the time. 958 00:47:51.519 --> 00:47:54.400 You get behind the eight ball with a contractor, and 959 00:47:54.719 --> 00:47:57.719 it just sucks. Three ozho three seven to one three 960 00:47:57.800 --> 00:48:00.679 talks seven one three, eight two five five. I'm going 961 00:48:00.719 --> 00:48:02.719 to come back to Brenda after the break. She says 962 00:48:02.719 --> 00:48:06.000 she has a follow up on the eight black issue, 963 00:48:06.039 --> 00:48:09.760 which is a airport shuttle, So stick around to hear 964 00:48:09.800 --> 00:48:10.960 that and more on. 965 00:48:10.960 --> 00:48:12.039 The Troubleshooter Show. 966 00:48:16.119 --> 00:48:21.599 Brenda called earlier and Brenda said, Hey, you know I 967 00:48:21.760 --> 00:48:22.360 have an. 968 00:48:22.239 --> 00:48:24.280 Issue with a shuttle company. 969 00:48:24.320 --> 00:48:27.320 I paid in advance for shuttles to the airport and 970 00:48:27.360 --> 00:48:29.880 now they're out of business. And I said, well, Brenda, 971 00:48:29.880 --> 00:48:33.519 the most logical thing to do is obviously contest it 972 00:48:34.039 --> 00:48:38.559 on your charge card. And she's back with more information. Again, 973 00:48:38.960 --> 00:48:42.079 this has affected a lot of people. They were selling 974 00:48:42.400 --> 00:48:48.400 prepaid passes right up right up until the end. What's 975 00:48:48.440 --> 00:48:50.679 going on, Brenda, What did you find out anything new? 976 00:48:52.559 --> 00:48:54.800 I haven't had a chance to call the credit card, 977 00:48:54.880 --> 00:48:57.400 but I happened to be in lonmut and I went 978 00:48:57.519 --> 00:49:01.840 to their place of business and the gentleman was inside 979 00:49:01.920 --> 00:49:06.639 the office. He will not disparage Simon Chen, who is 980 00:49:06.679 --> 00:49:10.679 the owner, but all of the drivers he claims to 981 00:49:10.719 --> 00:49:14.079 have been paid. And a lady walked up named Anne, 982 00:49:14.199 --> 00:49:16.719 who I will keep in touch with. She is in 983 00:49:16.800 --> 00:49:22.599 for three thousand dollars. Uh oh, these chief passes, and 984 00:49:23.320 --> 00:49:25.960 God forbid, I just port so she and I will 985 00:49:26.039 --> 00:49:29.559 keep in touch and I'll have her credit card company, right, 986 00:49:29.719 --> 00:49:33.519 for sure, concern because I knew one of the drivers 987 00:49:33.639 --> 00:49:36.239 comes to the place that I work. And now I 988 00:49:36.280 --> 00:49:38.559 feel good that at least the drivers got paid. 989 00:49:38.679 --> 00:49:40.400 But that sad. 990 00:49:40.599 --> 00:49:43.679 Well, you know, Branda, what is your gut feeling? What 991 00:49:43.800 --> 00:49:44.679 is your gut feeling? 992 00:49:45.280 --> 00:49:47.440 You don't think he engineered this thing to try to 993 00:49:47.440 --> 00:49:50.000 get a bunch of money and leave what or do you? 994 00:49:50.039 --> 00:49:51.480 What is your gut feeling? 995 00:49:53.119 --> 00:49:54.440 The driver that I talk. 996 00:49:54.360 --> 00:49:57.559 To, who will remain unnamed, said he was just a 997 00:49:57.599 --> 00:50:00.800 good guy. He had no business se he should have 998 00:50:00.840 --> 00:50:04.800 been okay, pull those thirty two dollars things. And you know, 999 00:50:05.320 --> 00:50:07.280 I don't know drugs, women. 1000 00:50:07.199 --> 00:50:08.159 I don't. 1001 00:50:08.239 --> 00:50:11.039 I'm not going to disparage the guy. I just am 1002 00:50:11.199 --> 00:50:13.760 very sad at somebody's out three thousand. 1003 00:50:14.880 --> 00:50:18.159 I mean right right, I've been digging so much. 1004 00:50:18.320 --> 00:50:21.280 Trust and respect. That's all I asked for, and I 1005 00:50:21.320 --> 00:50:22.360 will tip anybody. 1006 00:50:22.440 --> 00:50:25.360 Actually, I just came to get my rings cleaned at 1007 00:50:25.400 --> 00:50:26.239 Classic Goal. 1008 00:50:26.360 --> 00:50:29.559 There's a good business in Long Line, incredible jeweler. 1009 00:50:30.119 --> 00:50:31.000 But I don't know. 1010 00:50:31.480 --> 00:50:33.960 I'm just yeah, you. 1011 00:50:33.920 --> 00:50:37.599 Know what, I understand that, I understand that completely. 1012 00:50:37.679 --> 00:50:41.119 But the good news is this, everyone and I mean 1013 00:50:41.159 --> 00:50:43.880 everyone who paid by credit card I think is going 1014 00:50:43.920 --> 00:50:45.719 to be able to get their money back. This is 1015 00:50:45.760 --> 00:50:49.360 a classic credit card case where you can contest the charges. 1016 00:50:49.400 --> 00:50:52.079 Thank you for calling three oh three seven to one 1017 00:50:52.039 --> 00:50:54.639 to three Talk is our number, or you can call 1018 00:50:54.679 --> 00:50:57.440 three oh three Martino, three oh three six two seven 1019 00:50:57.480 --> 00:51:01.920 eight four sixty six. Jim, you may have run into 1020 00:51:01.960 --> 00:51:05.320 a possible scam. You say, spill the beans, Jim, what's 1021 00:51:05.360 --> 00:51:06.320 going on with you? 1022 00:51:07.960 --> 00:51:10.239 All Right? I get skilled about once a week or 1023 00:51:10.280 --> 00:51:12.559 that tempted. I don't fall for them. But there's a 1024 00:51:12.599 --> 00:51:13.360 new one going in. 1025 00:51:13.440 --> 00:51:14.280 I got a call. 1026 00:51:15.280 --> 00:51:19.480 I'm the customer of Eccinity and Comcast, and I got 1027 00:51:19.480 --> 00:51:22.440 a call saying that my two year promotional had run 1028 00:51:22.480 --> 00:51:25.800 out and my new rate, instead of being one hundred 1029 00:51:25.800 --> 00:51:28.760 and nineteen, would be one hundred and fifty. Well, and 1030 00:51:28.840 --> 00:51:31.039 I questioned the guy on it. I said, no, I 1031 00:51:31.199 --> 00:51:33.519 just re upped on one hundred and nineteen. 1032 00:51:34.360 --> 00:51:35.519 He made me an offer. 1033 00:51:36.119 --> 00:51:40.199 I could get my hoe feet turned down to fifty 1034 00:51:40.239 --> 00:51:44.199 dollars a month for both Comcasts and Exfinity if I 1035 00:51:44.320 --> 00:51:49.320 was willing to pay for twelve months in advance. Too 1036 00:51:49.320 --> 00:51:50.360 good to be true. 1037 00:51:51.280 --> 00:51:53.519 It's always I thought I wasn't interested. 1038 00:51:53.639 --> 00:51:54.960 I checked with a friend at it. 1039 00:51:55.079 --> 00:51:56.639 How do you know, d how do you know it's 1040 00:51:56.639 --> 00:51:57.440 a complice scam? 1041 00:51:57.599 --> 00:52:01.679 So I get this voicemail from them about every other 1042 00:52:01.760 --> 00:52:08.239 week and I have Infinity. 1043 00:52:05.519 --> 00:52:09.639 Oh they know you're a customer. They don't. 1044 00:52:09.679 --> 00:52:10.840 They're just throwing the dice. 1045 00:52:10.920 --> 00:52:13.199 And they got this guy right because he happens to 1046 00:52:13.199 --> 00:52:14.000 be a customer. 1047 00:52:14.480 --> 00:52:15.559 But it's a If you do a. 1048 00:52:15.599 --> 00:52:19.639 Keyword search for Comcast Infinity scam on the Internet, you 1049 00:52:19.679 --> 00:52:23.440 will see many thousands of people reporting this, and unfortunately, 1050 00:52:23.480 --> 00:52:26.480 some of them do make that payment and then they 1051 00:52:26.519 --> 00:52:27.880 never see that money again. 1052 00:52:29.199 --> 00:52:30.719 So you're you're one right. 1053 00:52:30.840 --> 00:52:33.360 Yeah, I didn't fall for it, but I just want 1054 00:52:33.400 --> 00:52:36.360 to have people warned out there. It's a shame these 1055 00:52:36.360 --> 00:52:37.880 people just sit in front of the computers. 1056 00:52:37.960 --> 00:52:40.800 How much do they want from you? By the way, Jim, 1057 00:52:41.039 --> 00:52:41.519 how they. 1058 00:52:41.360 --> 00:52:45.159 Wanted six and they said a month? 1059 00:52:45.199 --> 00:52:48.159 Oh, they said, and then you could keep the lower price. 1060 00:52:49.440 --> 00:52:51.159 I can get, I can get. Well, I was one 1061 00:52:51.239 --> 00:52:53.320 hundred and nineteen, but he hit me down to fifty 1062 00:52:53.320 --> 00:52:55.320 dollars a month if I would pay for a year. 1063 00:52:56.519 --> 00:52:59.840 Got you and I have a friend that works Atinity. 1064 00:53:00.000 --> 00:53:01.599 I got hold of him. He says, we have no 1065 00:53:01.639 --> 00:53:02.480 such program. 1066 00:53:04.079 --> 00:53:05.920 You know you were smart enough not to get what 1067 00:53:06.280 --> 00:53:09.840 was your What was your first clue? What kind of 1068 00:53:09.880 --> 00:53:12.320 payment were they going to accept from you? 1069 00:53:14.639 --> 00:53:14.800 Oh? 1070 00:53:14.840 --> 00:53:16.440 Wait, I didn't even get to that when he said 1071 00:53:16.480 --> 00:53:18.559 six hundred dollars paid for a year in advance. 1072 00:53:18.639 --> 00:53:21.519 Okay, So you didn't bother. You just knew you just 1073 00:53:21.599 --> 00:53:22.719 knew something was up. 1074 00:53:24.079 --> 00:53:25.760 Yeah it was. It was one of those too good 1075 00:53:25.760 --> 00:53:28.079 to be true. Instead of one hundred and fifty a 1076 00:53:28.199 --> 00:53:30.880 suddenly one of fifty dollars a month if i'd pay 1077 00:53:31.000 --> 00:53:32.719 for twelve months. 1078 00:53:32.960 --> 00:53:34.199 Yep, I'm telling. 1079 00:53:33.960 --> 00:53:36.599 You pay fifty right away. 1080 00:53:37.079 --> 00:53:40.039 And what you said is true. What the hell is 1081 00:53:40.079 --> 00:53:43.039 going on? There are more scams. 1082 00:53:42.440 --> 00:53:47.199 Than ever if in fact, people, I'm going to give 1083 00:53:47.239 --> 00:53:49.320 away a prize, I want you to I want you 1084 00:53:49.360 --> 00:53:51.840 to call in with the latest scams, and if it's 1085 00:53:51.880 --> 00:53:54.000 a scam that we haven't heard of, we'll give you 1086 00:53:54.039 --> 00:53:56.280 a prize. I don't know what the prize is. Maybe 1087 00:53:56.320 --> 00:53:58.719 a trip to Miami. Now I'm just kidding, but we'll 1088 00:53:58.760 --> 00:54:01.760 give you maybe a little uh, a little troubleshooter swag. 1089 00:54:02.079 --> 00:54:04.559 We got more coming up. Three oh three seven one 1090 00:54:04.599 --> 00:54:11.559 three A two five five. Remember these offers come from everywhere, everywhere. 1091 00:54:11.960 --> 00:54:14.679 One clear Choice Garage Doors for your garage door needs, 1092 00:54:14.840 --> 00:54:18.440 whether it's an opener, a spring, a hinge, the cable, 1093 00:54:18.800 --> 00:54:23.920 the entire door. One clear Choice Doors dot Com has 1094 00:54:23.960 --> 00:54:24.519 you covered. 1095 00:54:24.639 --> 00:54:26.440 All of their prices are on the website. 1096 00:54:26.440 --> 00:54:34.159 Look them up one clear Choice Doors dot Com. Hi, 1097 00:54:34.280 --> 00:54:37.840 Tom Martino here three O three seven on three eight 1098 00:54:37.920 --> 00:54:41.840 two five five. Don't forget fixed at twenty four to seven. 1099 00:54:42.000 --> 00:54:46.480 They're doing, by the way, that deep clean check. It's 1100 00:54:46.519 --> 00:54:50.119 the extreme clean check and tune of your AC. Do 1101 00:54:50.280 --> 00:54:52.960 it for thirty nine bucks if you've not had it 1102 00:54:53.000 --> 00:54:57.800 done before. Unbelievable deal. Two hours of labor pulling this 1103 00:54:57.840 --> 00:55:01.440 thing out, taking it apart, clean each and every crevice 1104 00:55:01.480 --> 00:55:05.519 and cranny and part and adjusting it all. That's fixed 1105 00:55:05.519 --> 00:55:08.960 myihome dot com book now just thirty nine bucks. Dan 1106 00:55:09.079 --> 00:55:13.119 wants to talk about eight Black Shuttle Service. Basically eight 1107 00:55:13.199 --> 00:55:15.679 Black reduced their price and we're selling a lot of 1108 00:55:15.760 --> 00:55:18.800 advanced passes just before they went out of business. But 1109 00:55:18.880 --> 00:55:20.800 a lot of people think it's a good guy. He 1110 00:55:20.840 --> 00:55:23.280 wasn't doing it to cheat anyone. He was trying to 1111 00:55:23.280 --> 00:55:26.079 make a last ditch effort to stay above water and 1112 00:55:26.199 --> 00:55:29.880 had to close up and I'm advising people who bought 1113 00:55:29.880 --> 00:55:33.760 these passes in advance and paid in advance to go 1114 00:55:33.800 --> 00:55:36.239 to their credit card company and get and contest the 1115 00:55:36.360 --> 00:55:39.920 charge because they're getting no service in return. Dan, what 1116 00:55:40.119 --> 00:55:42.599 is your comment? What is going on about eight black 1117 00:55:42.679 --> 00:55:43.480 shuttle service? 1118 00:55:44.880 --> 00:55:47.760 I would just say I think it was either Friday 1119 00:55:47.760 --> 00:55:51.199 after I saw the email or Saturday. I called America 1120 00:55:51.199 --> 00:55:56.679 Express because I'm out six hundred dollars, and America Express said, 1121 00:55:56.760 --> 00:55:59.320 because they're a closed company, they have no way to 1122 00:55:59.360 --> 00:56:04.800 claw back the money. I mean what, Yeah, No, they 1123 00:56:04.840 --> 00:56:06.639 said they have no way to clide back. 1124 00:56:08.400 --> 00:56:12.119 Well, you can still, you can still contest that charge. 1125 00:56:12.519 --> 00:56:14.840 I kind of disagree with what they're telling you at 1126 00:56:14.840 --> 00:56:18.360 this point. It Yeah, you can contest this charge. 1127 00:56:18.400 --> 00:56:20.440 I mean, Tom, our previous caller is just a few 1128 00:56:20.440 --> 00:56:23.719 minutes ago, said that American Express had refunded her her purchase. 1129 00:56:23.840 --> 00:56:26.599 Yeah, I did you. Why don't you just go online 1130 00:56:26.639 --> 00:56:27.440 and contest it. 1131 00:56:27.599 --> 00:56:31.280 I sure wouldn't offer that kind of information. I'd basically say, Hey, 1132 00:56:31.559 --> 00:56:34.320 in fact, if it was in the last right sixty 1133 00:56:34.440 --> 00:56:36.840 or ninety days, I'll tell you exactly what I'd say. 1134 00:56:37.000 --> 00:56:39.440 I'd say, I have no idea, what the hell this is. 1135 00:56:39.519 --> 00:56:42.400 Someone must have stolen and using my number, because I 1136 00:56:42.440 --> 00:56:45.360 have absolutely no idea what the hell this is. 1137 00:56:48.039 --> 00:56:50.639 When they said when they said they had no ability 1138 00:56:50.679 --> 00:56:53.960 to claw it back, that's the same with fraud. They 1139 00:56:54.519 --> 00:56:57.519 very seldom have the ability to claw back money in 1140 00:56:57.599 --> 00:57:02.159 the in cyber space when you deal with ripoffs and 1141 00:57:02.280 --> 00:57:03.519 cheets and all of these. 1142 00:57:03.840 --> 00:57:05.480 I'm shocked that they told. 1143 00:57:05.239 --> 00:57:08.039 You that they actually don't even clawed back. 1144 00:57:08.119 --> 00:57:11.760 There's a thing called a merchant account, and the merchant 1145 00:57:12.039 --> 00:57:14.519 doesn't get all the money that gets that they charge 1146 00:57:14.559 --> 00:57:15.480 people's credit cards. 1147 00:57:15.519 --> 00:57:16.960 For me, wait till the record. 1148 00:57:17.000 --> 00:57:19.960 There is a certain like there's like a twenty percent 1149 00:57:20.079 --> 00:57:23.280 or a ten percent float that remains in this account 1150 00:57:23.760 --> 00:57:27.800 that merchants that credit cards can claw their money back 1151 00:57:28.159 --> 00:57:29.039 out of the account. 1152 00:57:29.039 --> 00:57:31.079 They don't even get it out of the merchants. That 1153 00:57:31.199 --> 00:57:32.239 actually is correct. 1154 00:57:33.079 --> 00:57:36.280 Yeah, so Dan, you were told I don't know who 1155 00:57:36.320 --> 00:57:39.320 you called. Did you call American Express itself? 1156 00:57:40.760 --> 00:57:43.639 Yeah, no, I call I talked to America Express because 1157 00:57:43.880 --> 00:57:47.760 I have them going back to twenty twenty four. The charges, 1158 00:57:48.199 --> 00:57:50.599 and what you want to be a little careful on 1159 00:57:50.960 --> 00:57:54.440 is that American Express will credit your account of damn 1160 00:57:54.440 --> 00:57:59.440 near immediately with your charges and then they'll go investigate 1161 00:57:59.480 --> 00:58:04.280 it and you may or may not get the actual credit. 1162 00:58:04.360 --> 00:58:07.519 So if people spend the money, they may or may 1163 00:58:07.559 --> 00:58:08.960 not get the actual credit. 1164 00:58:09.360 --> 00:58:11.760 But it's a provisional credit. 1165 00:58:12.039 --> 00:58:13.920 And I don't know if you could go back that 1166 00:58:14.079 --> 00:58:17.840 far man, I mean going back six months generally you're 1167 00:58:17.840 --> 00:58:21.079 talking ninety one hundred and twenty days. 1168 00:58:21.559 --> 00:58:24.400 You know, we have to get some one marked well 1169 00:58:24.440 --> 00:58:25.400 our processor. 1170 00:58:25.480 --> 00:58:29.199 No, yeah, market, but each bank's different. It depends who 1171 00:58:29.280 --> 00:58:32.880 you're dealing with. Capital One can handle it completely different 1172 00:58:32.920 --> 00:58:34.880 than Amex compared to Wells Fargo. 1173 00:58:36.840 --> 00:58:39.639 Yeah, But what I mean is is there any legal limit, 1174 00:58:40.039 --> 00:58:42.519 like they say, after this much time, you can't do it, 1175 00:58:43.000 --> 00:58:44.000 or you know. 1176 00:58:44.119 --> 00:58:46.679 It's whatever's in the term of your agreement with the 1177 00:58:46.719 --> 00:58:49.440 credit card company. 1178 00:58:51.920 --> 00:58:53.239 Yeah, you're right about that. 1179 00:58:53.320 --> 00:58:55.199 If you got if you got a black card, you 1180 00:58:55.239 --> 00:58:58.239 could probably get rid of something you bought a year 1181 00:58:58.280 --> 00:58:59.880 and a half ago, as long as it's not a 1182 00:59:00.079 --> 00:59:05.039 jet airline. 1183 00:59:03.400 --> 00:59:03.599 You know. 1184 00:59:04.400 --> 00:59:08.840 I think that basically I have never I don't but 1185 00:59:08.920 --> 00:59:11.119 I've never waited a year or anything. But I did 1186 00:59:11.159 --> 00:59:15.320 on one card come up against some fraudulent charges that 1187 00:59:15.400 --> 00:59:18.320 went back about four or five months, and they asked 1188 00:59:18.320 --> 00:59:21.320 me why I didn't notice it sooner, but they did 1189 00:59:21.679 --> 00:59:26.880 let me contest it, and really, I'm going to research this. 1190 00:59:27.000 --> 00:59:28.400 To me, the biggest. 1191 00:59:28.000 --> 00:59:30.679 Issue, and I always preach this, and I know people 1192 00:59:30.719 --> 00:59:33.239 can't stand it when I do it, but if someone 1193 00:59:33.320 --> 00:59:36.039 ripped you off and they used your credit card and 1194 00:59:36.039 --> 00:59:38.920 you did not slide it in something in other words, 1195 00:59:39.039 --> 00:59:41.440 it was given over the phone or over the internet 1196 00:59:41.559 --> 00:59:45.719 or plugged in some way, you basically play stupid and say. 1197 00:59:45.559 --> 00:59:47.239 I have no idea what tell this is? 1198 00:59:47.480 --> 00:59:50.760 Don't open yourself up to some long story how this 1199 00:59:51.000 --> 00:59:54.519 company promised, right, yep, yeah, that's how you think. 1200 00:59:54.880 --> 00:59:57.880 And I think that guy maybe told too much. You know, hey, 1201 00:59:58.239 --> 01:00:01.199 you know I paid for this and the card company 1202 01:00:01.199 --> 01:00:04.719 and the company went out of business, and maybe who knows, 1203 01:00:05.000 --> 01:00:08.079 maybe the clerks are even told, hey, if the consumer's 1204 01:00:08.119 --> 01:00:10.119 in doubt, uh, you. 1205 01:00:10.079 --> 01:00:10.880 Know, don't do it. 1206 01:00:11.360 --> 01:00:14.000 I mean, I don't think you even need to talk 1207 01:00:14.039 --> 01:00:17.000 to them though. That's the part that confuses me. Whenever 1208 01:00:17.039 --> 01:00:20.880 I've contested a charge, it's always been online. Thank you, though, Dan, 1209 01:00:21.800 --> 01:00:26.719 we're looking into the clawback or the contesting provisions for charges. 1210 01:00:27.360 --> 01:00:30.199 I think, like Mark said, it's a matter of contract 1211 01:00:30.239 --> 01:00:33.599 between you and the issuer. But but I there's got 1212 01:00:33.639 --> 01:00:35.559 to be something maybe under the UCC. 1213 01:00:35.920 --> 01:00:38.440 Yeah, well there is, I just looked it up. Okay, good, 1214 01:00:38.480 --> 01:00:40.000 So by law you have. 1215 01:00:39.960 --> 01:00:43.320 To notify them within sixty days, it says, by law okay, 1216 01:00:43.599 --> 01:00:45.800 sixte you know section six? 1217 01:00:46.039 --> 01:00:49.599 What what law? That is? Under the TILA under Truth 1218 01:00:49.599 --> 01:00:50.719 and Lending Act. Okay. 1219 01:00:52.320 --> 01:00:55.320 And then there are actually and it's either TILA or 1220 01:00:55.400 --> 01:00:56.440 Fair Credit Doing Act. 1221 01:00:56.599 --> 01:00:56.800 Yep. 1222 01:00:57.039 --> 01:00:58.239 And I just verify that. 1223 01:00:58.320 --> 01:01:02.440 Fair Credit Billing Act says you have sixty days from 1224 01:01:02.480 --> 01:01:08.639 the statement date showing the error, not from the transaction date. 1225 01:01:09.199 --> 01:01:13.000 And this is this is by law, so you're right. 1226 01:01:13.239 --> 01:01:14.760 Well wait wait, wait, wait guys. 1227 01:01:14.800 --> 01:01:16.840 When you say by law they have to do at 1228 01:01:16.960 --> 01:01:20.599 least sixty I get that. But if AMEX decides they 1229 01:01:20.679 --> 01:01:23.360 will go back ninety there's nothing wrong with that. 1230 01:01:23.519 --> 01:01:25.599 Or a year, You're absolutely right. 1231 01:01:25.280 --> 01:01:28.840 Nor a year. So yeah, that's even more important than 1232 01:01:28.840 --> 01:01:29.719 what the law says. 1233 01:01:30.320 --> 01:01:32.360 It just depends the issuer. It says. 1234 01:01:32.400 --> 01:01:32.519 Here. 1235 01:01:32.559 --> 01:01:37.320 It goes on to say the issuer must acknowledge your 1236 01:01:37.400 --> 01:01:39.960 dispute within thirty days, and. 1237 01:01:39.960 --> 01:01:42.079 They must complete their investigation within. 1238 01:01:42.000 --> 01:01:44.199 Two billiing within two billing cycles. 1239 01:01:44.239 --> 01:01:48.760 Right within it says typically sixty days, but never more 1240 01:01:48.800 --> 01:01:51.760 than ninety. So you're right, ninety is the limit. So 1241 01:01:51.880 --> 01:01:56.639 this is good to know. Additional time limits have to 1242 01:01:56.679 --> 01:01:58.960 do with other things, like you have one hundred and 1243 01:01:59.039 --> 01:02:04.639 twenty days to file a charge back for issues like 1244 01:02:04.760 --> 01:02:08.400 product service and quality. This is not fraud now, this 1245 01:02:08.599 --> 01:02:11.079 is one hundred and twenty days for quality. 1246 01:02:11.280 --> 01:02:11.599 Okay. 1247 01:02:12.639 --> 01:02:16.000 I I think we've all been screwed at some point 1248 01:02:16.800 --> 01:02:19.800 where we have some kind of continuous billing going on 1249 01:02:20.280 --> 01:02:23.320 and say, we canceled the service, but we didn't recognize 1250 01:02:23.320 --> 01:02:25.800 it because it's only you know, twelve bucks a month, 1251 01:02:25.880 --> 01:02:27.840 or for whatever reason, you didn't recognize it. 1252 01:02:28.119 --> 01:02:29.920 So you've been paying it a year and a half. 1253 01:02:29.960 --> 01:02:32.360 It finally dawns on you and you call up your 1254 01:02:32.400 --> 01:02:34.679 credit card company and go, what the hell I canceled 1255 01:02:34.719 --> 01:02:37.159 with this company, and they can only go back, you know, 1256 01:02:37.320 --> 01:02:40.320 or they will only go back three months or whatever 1257 01:02:40.360 --> 01:02:40.639 it is. 1258 01:02:42.159 --> 01:02:48.280 So in any case, it's amazing though, how many, yeah, 1259 01:02:48.280 --> 01:02:51.880 how many people. It's amazing how many people bought these 1260 01:02:51.920 --> 01:02:55.480 passes from this place for a small company and for 1261 01:02:55.639 --> 01:02:58.679 if you do the sampling of my audience and how 1262 01:02:58.760 --> 01:03:02.000 the number of calls compared to the population. It tells 1263 01:03:02.039 --> 01:03:05.400 you that these guys made a whole crapload of states. 1264 01:03:05.440 --> 01:03:08.199 Did they? Did they BK? I was I was bouncing 1265 01:03:08.239 --> 01:03:08.800 around doing it. 1266 01:03:08.800 --> 01:03:11.679 No, they just closed right now. There's no I couldn't 1267 01:03:11.719 --> 01:03:12.760 find no bankruptcy. 1268 01:03:12.840 --> 01:03:15.599 So the problem is each person got ripped off by 1269 01:03:15.760 --> 01:03:18.079 so little, no one's going to force him into a BK. 1270 01:03:18.519 --> 01:03:21.559 That's probably the truth, unless they owe a landlord, or 1271 01:03:21.800 --> 01:03:26.159 unless they owe some money somewhere. Yeah, Okay, Tom Martino 1272 01:03:26.280 --> 01:03:33.760 here more coming up on the Troubleshooter Show. Tom Martino 1273 01:03:33.800 --> 01:03:36.519 here at three oh three seven one three talk seven 1274 01:03:36.559 --> 01:03:40.280 one three eight two five five, Tim, Welcome to the show. 1275 01:03:40.320 --> 01:03:42.000 Tim. What's going on with your plumber? 1276 01:03:44.360 --> 01:03:47.079 That's what happened was that I hired a plumber of 1277 01:03:47.159 --> 01:03:50.079 January ninth to do a roughing and spectacle, to do 1278 01:03:50.119 --> 01:03:53.639 a rough and plumbing job in my basement to a friend. 1279 01:03:53.800 --> 01:03:56.599 And I was dumb when I paid up front, and 1280 01:03:56.920 --> 01:04:00.800 he never he failed the inspection. Two times. He had 1281 01:04:00.840 --> 01:04:04.440 a drain from the sink vandy going upwards and he 1282 01:04:04.639 --> 01:04:07.800 he and he had another issue where he didn't put 1283 01:04:07.800 --> 01:04:10.639 the right plans in the toilet daker. But two times 1284 01:04:10.880 --> 01:04:12.519 and now he says that he can't come up. He 1285 01:04:12.559 --> 01:04:14.400 told me three weeks, but three that week. So he 1286 01:04:14.400 --> 01:04:16.800 can't come up for three weeks to fix what he 1287 01:04:16.880 --> 01:04:18.679 messed up. So I'm going to have to do it myself, 1288 01:04:18.800 --> 01:04:22.199 like the past, the regional buildings, fuming in specially Okay. 1289 01:04:22.400 --> 01:04:25.280 Now you hired him, you hired him only for a. 1290 01:04:25.280 --> 01:04:30.599 Rough in, right, a roughing and he didn't complete it right? 1291 01:04:30.880 --> 01:04:33.079 And how much did you pay him up front? 1292 01:04:34.639 --> 01:04:35.840 Twenty four hundred dollars? 1293 01:04:37.559 --> 01:04:40.000 And why can may I ask why you did that? 1294 01:04:41.920 --> 01:04:45.840 Why? I did that? Because the lady I loved it, 1295 01:04:46.159 --> 01:04:48.840 she knew him, and I knew he was kind of 1296 01:04:48.920 --> 01:04:51.599 hurting for money and stuff like that. So that's why 1297 01:04:51.599 --> 01:04:54.039 I did that. But you know, and she feels carrible 1298 01:04:54.039 --> 01:04:54.400 about this. 1299 01:04:55.599 --> 01:04:58.679 Yeah, So what's the last thing you said to this guy? 1300 01:04:58.840 --> 01:05:01.599 Tim? What's the last thing you said to be plumber? 1301 01:05:02.280 --> 01:05:04.440 I shot around and I texted him on the phone. 1302 01:05:04.480 --> 01:05:07.400 I said I failed the second time, and you know 1303 01:05:07.719 --> 01:05:09.679 I mean, and I told him the reasons why, and 1304 01:05:10.000 --> 01:05:12.000 like that, he says, why could maybe come up a 1305 01:05:12.000 --> 01:05:13.559 few weeks, But I don't know what I'll be at. 1306 01:05:14.199 --> 01:05:16.559 What's the what's does he have a company? Did you 1307 01:05:16.639 --> 01:05:17.519 hire his company. 1308 01:05:18.960 --> 01:05:20.719 Yes, I did. He owns the company. 1309 01:05:21.679 --> 01:05:24.599 What's the what's the what's the name of the Okay, 1310 01:05:24.639 --> 01:05:25.519 go ahead, spell it. 1311 01:05:27.119 --> 01:05:31.280 R E M L E Plumbing, Remley Plumbing. 1312 01:05:32.960 --> 01:05:33.840 R E M L E. 1313 01:05:34.000 --> 01:05:35.199 Yes, okay. 1314 01:05:35.840 --> 01:05:40.280 And uh you said he said he may get to it, 1315 01:05:40.599 --> 01:05:41.760 but it's going to be a while. 1316 01:05:43.480 --> 01:05:46.159 Yes, And he hasn't gotten to it. And you know 1317 01:05:46.280 --> 01:05:48.880 he's think I feel he's incompetent because he did it 1318 01:05:48.880 --> 01:05:49.880 wrong two times. 1319 01:05:50.519 --> 01:05:51.840 How much would it cost? 1320 01:05:53.159 --> 01:05:56.079 How much would it cost to just fix just what 1321 01:05:56.519 --> 01:05:58.079 needs to be done for the inspection? 1322 01:05:58.599 --> 01:06:00.360 How much? Is it a lot of money or is 1323 01:06:00.360 --> 01:06:01.800 it just a few hundred bucks or what? 1324 01:06:03.400 --> 01:06:03.719 You know? 1325 01:06:04.000 --> 01:06:07.960 I mean, I haven't got another pumber that contacted another 1326 01:06:08.039 --> 01:06:11.119 pummer yet, but the thing about it is probably gonna 1327 01:06:11.159 --> 01:06:13.239 cost me a few hundred dollars, four hundred dollars at least. 1328 01:06:14.039 --> 01:06:17.360 But here's what I'm thinking, Tim, Maybe you do that 1329 01:06:17.760 --> 01:06:20.760 job to finish it, and then you simply go after 1330 01:06:20.840 --> 01:06:23.320 him for the money it takes to fix it, rather 1331 01:06:23.400 --> 01:06:25.440 than trying to get this deadbeat to do the right 1332 01:06:25.440 --> 01:06:28.400 I mean, he's obviously not going to do anything. So 1333 01:06:29.039 --> 01:06:34.400 your losses, if your losses are five hundred dollars or less. 1334 01:06:34.199 --> 01:06:37.199 It's it doesn't even pay to go after it. If 1335 01:06:37.239 --> 01:06:40.519 you can get this fixed for five hundred or less, 1336 01:06:41.000 --> 01:06:44.320 you do that, keep the receipt and then take the 1337 01:06:44.360 --> 01:06:48.679 guy to small claims court, which will get you a judgment, 1338 01:06:49.039 --> 01:06:51.360 and then we can help you collect on that judgment. 1339 01:06:51.800 --> 01:06:54.239 But other than that, if it's only a few hundred 1340 01:06:54.239 --> 01:06:56.800 to get it fixed, I wouldn't bother. Have it checked 1341 01:06:56.840 --> 01:07:00.400 out and let us know. I'm Tom Martinez. We got 1342 01:07:00.400 --> 01:07:09.159 more coming up on the Troubleshooter Show. 1343 01:07:13.599 --> 01:07:14.480 Ripped up. 1344 01:07:15.880 --> 01:07:18.920 New need advice, so you don't have. 1345 01:07:21.159 --> 01:07:21.920 Come running. 1346 01:07:22.159 --> 01:07:26.360 Just as fast as we can, Shooter's gonna help. 1347 01:07:26.400 --> 01:07:32.480 Come Man Dix is the Troubleshooter Show. No Tom Martino. 1348 01:07:33.480 --> 01:07:37.320 Hey, I'm Tom Martino. Welcome to the show. This is 1349 01:07:37.480 --> 01:07:40.320 a busy day today. If you got to have a problem, 1350 01:07:40.440 --> 01:07:42.480 question and complain you want to discuss, if you have one, 1351 01:07:42.559 --> 01:07:44.440 give us a call at there. 1352 01:07:44.599 --> 01:07:45.599 There's a couple numbers. 1353 01:07:45.599 --> 01:07:48.800 The best number for twenty four to seven access is 1354 01:07:48.920 --> 01:07:51.199 three oh three Martino. Then you don't have to worry 1355 01:07:51.239 --> 01:07:52.960 when we're on the air or whatever. Just call and 1356 01:07:52.960 --> 01:07:55.360 say I'm having this problem. We'll call you back and 1357 01:07:55.400 --> 01:07:57.800 get you on the next show. That's three oh three 1358 01:07:58.199 --> 01:08:01.159 six two seven eight four six three oh three Martino 1359 01:08:01.639 --> 01:08:03.679 and then of course you call three oh three seven 1360 01:08:03.880 --> 01:08:07.199 one three talk seven one three eight two five five. 1361 01:08:07.559 --> 01:08:10.280 If you're looking for a will or you need to 1362 01:08:10.559 --> 01:08:14.840 compose a trust or maybe an LLC, a family LLC 1363 01:08:15.039 --> 01:08:17.920 that can actually be used in place of a trust, 1364 01:08:18.199 --> 01:08:21.359 Dan McKenzie has many creative ideas and can help you 1365 01:08:21.720 --> 01:08:26.239 with your estate plan McKenzie Law Dan McKenzie and that 1366 01:08:26.359 --> 01:08:31.079 number is eight three three co plans eight three three 1367 01:08:31.720 --> 01:08:38.359 co plans. Hey, We've been following this auction at rollerauctions 1368 01:08:38.520 --> 01:08:41.960 dot com and then you click the Buy and Build link. 1369 01:08:42.399 --> 01:08:46.760 Buy and Build is a long time sponsor of ours 1370 01:08:46.800 --> 01:08:49.600 on the show, and we've sent a lot of people 1371 01:08:49.640 --> 01:08:50.159 to Buy and. 1372 01:08:50.119 --> 01:08:52.239 Build because we love the way they do business. 1373 01:08:52.520 --> 01:08:57.119 They're a big giant warehouse for cabinets and uh and 1374 01:08:57.159 --> 01:09:01.479 plumbing like for fix yours and bats and all of that, 1375 01:09:02.000 --> 01:09:07.000 and they have twice a year this auction where they 1376 01:09:07.079 --> 01:09:11.720 sell all kinds of stuff, not just their normal cabinets 1377 01:09:11.760 --> 01:09:17.279 and vanities and countertops and sinks and faucets and all 1378 01:09:17.319 --> 01:09:21.840 of that. They they don't actually do the all of 1379 01:09:21.960 --> 01:09:24.600 they do all of that, but they also do so 1380 01:09:24.760 --> 01:09:27.920 many other things. It's hard to explain. You have to 1381 01:09:27.960 --> 01:09:31.960 go and browse this auction for yourself. But it started today, 1382 01:09:32.399 --> 01:09:34.520 it's going to go on through tomorrow, and it's going 1383 01:09:34.600 --> 01:09:38.600 to start closing tomorrow where you have a chance to 1384 01:09:39.319 --> 01:09:42.039 do some live bidding and it gets exciting. 1385 01:09:42.279 --> 01:09:45.039 So Courtney, I've been looking. 1386 01:09:45.359 --> 01:09:50.000 I can't believe I saw you even had some wristwatches 1387 01:09:50.680 --> 01:09:52.039 on the auction. 1388 01:09:53.239 --> 01:09:56.760 Yes, yes, there's something Victor Watches brand new in the 1389 01:09:56.760 --> 01:09:59.640 box and Victor Watches. They're really nice and we like 1390 01:09:59.680 --> 01:10:02.000 to bring there's in a sort of just a little 1391 01:10:02.000 --> 01:10:04.319 category of gift items to spice up the auction a 1392 01:10:04.359 --> 01:10:04.720 little bit. 1393 01:10:05.479 --> 01:10:06.680 Somebody wanted to know. 1394 01:10:07.159 --> 01:10:10.560 They texted me, do you have plumbing fixtures? 1395 01:10:10.880 --> 01:10:12.520 I know I mentioned it, but you may not. 1396 01:10:12.720 --> 01:10:16.039 Actually do you deal in the actual tubs or toilets? 1397 01:10:17.279 --> 01:10:19.199 We do not at our store, but we do have 1398 01:10:19.279 --> 01:10:22.439 them in our auction. We used to sell tubs and 1399 01:10:22.439 --> 01:10:24.600 toilets out of our store, and then when we moved 1400 01:10:24.640 --> 01:10:28.800 to our new location, we just went to cabinets, granite sinks, 1401 01:10:28.840 --> 01:10:31.199 and faucets. So we do have the faucets in the 1402 01:10:31.239 --> 01:10:34.039 sink portion, but we didn't. We no longer carry toilets 1403 01:10:34.119 --> 01:10:35.600 and tile and things like that. 1404 01:10:36.279 --> 01:10:41.079 Okay, what about the what about the floors in general? 1405 01:10:41.279 --> 01:10:43.039 Do you have any floors in this auction? 1406 01:10:44.560 --> 01:10:46.560 Yes, we have quite a bit of flooring in this auction. 1407 01:10:47.239 --> 01:10:51.079 We have four full rolls of carpet. We've got four 1408 01:10:51.159 --> 01:10:55.039 pallets of different colors of tile. We've got LVP, which 1409 01:10:55.079 --> 01:10:59.279 is that you final plank that looks like wood that's 1410 01:10:59.359 --> 01:11:01.600 much more dirt. We have a couple of three colors 1411 01:11:01.600 --> 01:11:05.159 of that available. We also have some solid three quarter 1412 01:11:05.239 --> 01:11:07.319 inch hardwood. We have some red oak and some white 1413 01:11:07.359 --> 01:11:08.840 oak in a couple different grades. 1414 01:11:10.239 --> 01:11:15.720 And when the auction ends, can you explain how it 1415 01:11:15.760 --> 01:11:18.439 goes back and forth tomorrow and what time that's going 1416 01:11:18.520 --> 01:11:19.000 to start. 1417 01:11:20.479 --> 01:11:23.079 Yeah, I recommend jumping online a little bit before items 1418 01:11:23.079 --> 01:11:26.479 start to close at one o'clock PM. I mean, honestly, 1419 01:11:26.520 --> 01:11:27.800 the way I like to bid is I like to 1420 01:11:27.840 --> 01:11:30.199 get on early, and I like to place my maximum 1421 01:11:30.199 --> 01:11:33.479 bid now and then I don't get hung up in 1422 01:11:33.520 --> 01:11:37.720 that war at the end. And so what you can 1423 01:11:37.760 --> 01:11:39.720 do is you can set a maximum bid right now, 1424 01:11:39.760 --> 01:11:41.960 say an item sitting at twenty five cents I'm looking 1425 01:11:42.000 --> 01:11:44.239 right now at some hardwood. There's some hardwood sitting at 1426 01:11:44.239 --> 01:11:46.920 fifteen cents of square foot for five inch solid white 1427 01:11:46.960 --> 01:11:50.319 oak flooring block fifteen cents of foot if your next 1428 01:11:50.319 --> 01:11:52.760 bid is going to be twenty cents a foot, and 1429 01:11:52.800 --> 01:11:55.199 then you can put a maximum in there, say ninety 1430 01:11:55.239 --> 01:11:58.039 nine cents of foot or whatever, and so the computer 1431 01:11:58.039 --> 01:12:00.279 will automatically bid for you all the way up and 1432 01:12:00.319 --> 01:12:03.439 tell your maximum. Those numbers don't get shared with anybody. 1433 01:12:03.439 --> 01:12:05.600 Nobody knows what your maximum is. It's a felon you 1434 01:12:05.640 --> 01:12:08.560 to share that information. So your your maximum bid is 1435 01:12:08.600 --> 01:12:11.399 totally safe. You can win that item well below your 1436 01:12:11.399 --> 01:12:14.359 maximum bid if nobody bids against you, and then it'll 1437 01:12:14.359 --> 01:12:16.159 bit for you right up to your maximum. And then 1438 01:12:16.199 --> 01:12:18.800 you can log on tomorrow and see how you're doing, 1439 01:12:18.840 --> 01:12:20.720 see if you've been outbid on any items, and if 1440 01:12:20.720 --> 01:12:23.279 you want to raise your your threshold on that or 1441 01:12:23.319 --> 01:12:26.199 if you want to you know, bit on something new. 1442 01:12:26.960 --> 01:12:27.840 And I notice here. 1443 01:12:27.840 --> 01:12:30.640 If you go to rollerauction dot com R O L 1444 01:12:30.880 --> 01:12:34.560 L E. R rollerauction dot com and hit buy and build, 1445 01:12:35.039 --> 01:12:38.319 you can browse page by page if you want to 1446 01:12:38.359 --> 01:12:42.079 see absolutely everything, or they have the keyword search you 1447 01:12:42.159 --> 01:12:45.560 can do or they have different kinds of sorting options. 1448 01:12:45.600 --> 01:12:48.600 So really go there, just see and I see a 1449 01:12:48.600 --> 01:12:52.000 button called watch. So what does that watch button do. 1450 01:12:53.439 --> 01:12:56.039 That gives you? Well, so one that'll give you notices 1451 01:12:56.079 --> 01:13:00.720 on the price, but it also kind of gives you updates, 1452 01:13:00.800 --> 01:13:02.640 so you can when you log on, you can look 1453 01:13:02.680 --> 01:13:04.680 at what items you're watching, and I will skip over 1454 01:13:04.720 --> 01:13:06.479 all the stuff that you've decided you don't want to 1455 01:13:06.520 --> 01:13:08.560 bid on, and it'll can you a list of the 1456 01:13:08.560 --> 01:13:09.359 stuff you're watching. 1457 01:13:09.880 --> 01:13:11.720 Oh, that's really good. So if you want to go 1458 01:13:11.840 --> 01:13:13.199 through here and you find. 1459 01:13:12.960 --> 01:13:17.039 Stuff, hit the watch button and it'll sort it for 1460 01:13:17.079 --> 01:13:19.880 you next time around, and you can bid on just 1461 01:13:19.920 --> 01:13:22.600 those items if you want, or just watch those items. 1462 01:13:22.880 --> 01:13:24.880 What are some more of the unusual stuff? 1463 01:13:25.359 --> 01:13:26.960 Are things you might have this year? 1464 01:13:28.560 --> 01:13:30.960 Well, honestly, it's kind of nice to see toilets at 1465 01:13:30.960 --> 01:13:33.119 my auction again. We haven't had toilets at are auction 1466 01:13:33.239 --> 01:13:35.479 and probably three or four different sales, so it's nice 1467 01:13:35.479 --> 01:13:40.920 to see those on the floor again. And then this time, 1468 01:13:41.279 --> 01:13:43.840 you know, last auction we had some six panel solid 1469 01:13:43.880 --> 01:13:46.000 pine doors pre hung, and then we have the two 1470 01:13:46.119 --> 01:13:49.319 panel knotty pine doors pre hung this time, we'd brought 1471 01:13:49.399 --> 01:13:53.079 a six panel Holocorps interior door. So if somebody needs 1472 01:13:53.119 --> 01:13:55.640 to do interior doors in their house or in a 1473 01:13:55.720 --> 01:13:58.439 rental or anything like that, these are those holocre doors 1474 01:13:58.479 --> 01:14:02.239 that are much better value and you'll really save a 1475 01:14:02.279 --> 01:14:04.119 ton of money. You'd be able to There's so many 1476 01:14:04.119 --> 01:14:06.640 different sizes and swings that are available at this auction. 1477 01:14:06.760 --> 01:14:08.560 You can fill up the entire house and buy all 1478 01:14:08.640 --> 01:14:10.840 doors that match, and you'll be able to save an 1479 01:14:10.840 --> 01:14:12.000 absolute portion on them. 1480 01:14:12.560 --> 01:14:15.520 Oh no, you will. And they're beautiful doors. They come 1481 01:14:15.560 --> 01:14:18.199 pre hung. I'm looking at them right now. And some 1482 01:14:18.279 --> 01:14:21.359 of these doors, you have so many of them, Courtney, 1483 01:14:21.479 --> 01:14:24.119 so many of them that I'll venture to say, you're 1484 01:14:24.119 --> 01:14:26.520 going to have a lot going at minimum bids. You know. 1485 01:14:26.600 --> 01:14:30.039 Some of the there are many of these interior u 1486 01:14:30.359 --> 01:14:34.800 pre hung doors, six panel hollow court interior door with frame. 1487 01:14:35.600 --> 01:14:39.800 You have various sizes, and I see a lot of 1488 01:14:39.840 --> 01:14:45.119 them sitting at zero and others at only five dollars. 1489 01:14:45.720 --> 01:14:49.520 Oh my god, I don't see how Courtney, You're gonna 1490 01:14:49.520 --> 01:14:52.520 get action on every one of these. You're going to 1491 01:14:52.600 --> 01:14:55.439 have a lot of people walking away with some really 1492 01:14:55.640 --> 01:14:58.159 really great deals on these doors. 1493 01:14:58.560 --> 01:15:00.199 Oh, I think there is going to be some great 1494 01:15:00.199 --> 01:15:02.239 deals on these doors. A nice thing about bringing as 1495 01:15:02.319 --> 01:15:04.119 many as we brought, and I know it does look 1496 01:15:04.199 --> 01:15:06.760 like we brought way too many doors. But when you 1497 01:15:06.880 --> 01:15:08.880 do a house, if you really walk through your house 1498 01:15:08.920 --> 01:15:10.520 and you count how many doors you have in your 1499 01:15:10.560 --> 01:15:12.600 house and what the size of those doors are, and 1500 01:15:12.640 --> 01:15:14.840 the different swings because some swing to the right, some 1501 01:15:14.840 --> 01:15:17.560 swing to the left, right, and you put up a list. 1502 01:15:17.640 --> 01:15:20.239 You know, one house can have twenty twenty five doors 1503 01:15:20.239 --> 01:15:23.720 in it very easily. So all we need is a 1504 01:15:23.720 --> 01:15:25.960 couple of different people that need the full house full 1505 01:15:25.960 --> 01:15:29.119 of doors and that we can get everybody taken care of. 1506 01:15:29.720 --> 01:15:32.399 Yeah, they're changing doors, now's the time to do it. 1507 01:15:32.600 --> 01:15:37.960 These knotty pine doors. These are beautiful. They're beautiful and great. 1508 01:15:37.920 --> 01:15:40.479 Great product for Colorado. It's you know, it's got that 1509 01:15:40.600 --> 01:15:43.159 knotty appeal, but it's still a pine, a solid core 1510 01:15:43.199 --> 01:15:46.079 pine door. So it's not a holo court, it's not cheap. 1511 01:15:46.079 --> 01:15:48.760 It's going to have a nice, solid, heavy, rugged feeling 1512 01:15:48.760 --> 01:15:51.159 to it and still give you that appeal of the 1513 01:15:51.199 --> 01:15:53.840 knots and the natural rustic look. 1514 01:15:54.079 --> 01:15:57.640 And I can't believe how many of them are sitting 1515 01:15:57.840 --> 01:15:59.279 sitting at five bucks. 1516 01:16:00.159 --> 01:16:01.319 I mean, that's incredible. 1517 01:16:01.840 --> 01:16:03.439 You know what. I don't like seeing it like that, 1518 01:16:03.600 --> 01:16:06.720 tom It scares me a little bit. But yeah, you know, 1519 01:16:06.800 --> 01:16:10.199 every auction, you know, things start to start to go 1520 01:16:10.239 --> 01:16:12.479 tomorrow and then you know, I always like it when 1521 01:16:12.520 --> 01:16:15.000 people get really good bargains because that means the next 1522 01:16:15.000 --> 01:16:16.520 auction they're going to tune in and they're going to 1523 01:16:16.600 --> 01:16:19.680 try to get good bargains again. Yeah, and really that's 1524 01:16:20.039 --> 01:16:20.800 what this is all about. 1525 01:16:20.840 --> 01:16:22.720 It And I've seen him at twenty four inches. 1526 01:16:23.039 --> 01:16:25.279 I've seen him at twenty four inches, twenty eight inches, 1527 01:16:25.359 --> 01:16:29.199 thirty inches, thirty two, So you have varying sizes. 1528 01:16:29.279 --> 01:16:29.560 People. 1529 01:16:29.600 --> 01:16:32.359 If you're doing a project right now, you got to 1530 01:16:32.359 --> 01:16:36.159 look at this site. You will save a ton of money. 1531 01:16:36.399 --> 01:16:39.920 And that's rollerauction dot Com. And then just look for 1532 01:16:39.960 --> 01:16:42.800 the buy and build on the front page the square 1533 01:16:42.800 --> 01:16:45.359 there and click on that square and it'll take you 1534 01:16:45.399 --> 01:16:50.239 in here. So what about last time you had some 1535 01:16:51.039 --> 01:16:53.760 even I don't know, I don't remember. I think you 1536 01:16:53.840 --> 01:16:57.600 had bicycles, but you had toys anything like that in 1537 01:16:57.600 --> 01:16:58.960 this lot anywhere. 1538 01:16:59.680 --> 01:17:01.720 Yeah, we have quite a few toys. It's towards the 1539 01:17:01.800 --> 01:17:04.800 end of the auction. So right about lot let me 1540 01:17:04.840 --> 01:17:07.680 see here, right about lot three fifty or so, it 1541 01:17:07.760 --> 01:17:12.399 starts to get into non building material items and you know, 1542 01:17:12.479 --> 01:17:14.399 right after the doors there, so we've got, you know, 1543 01:17:14.560 --> 01:17:16.560 a lot three point fifty four is a grand entry 1544 01:17:16.600 --> 01:17:19.840 a door that's really beautiful front door for your home. 1545 01:17:19.880 --> 01:17:22.439 And then it goes into some throw ruads, and then 1546 01:17:22.439 --> 01:17:26.119 it goes into the miscellaneous stuff. There's pickleball rackets, there's paddleboards, 1547 01:17:27.399 --> 01:17:29.960 there are tons of different gift items and toys. One 1548 01:17:29.960 --> 01:17:32.600 of the big things that we have is this mix 1549 01:17:32.720 --> 01:17:37.159 and mash that it is a I don't know, thirty 1550 01:17:37.319 --> 01:17:40.119 piece slime set and it's got all sorts of different 1551 01:17:40.159 --> 01:17:43.079 colors of slime with glitters and all sorts of stuff. 1552 01:17:43.520 --> 01:17:44.840 Kids love this stuff, and I. 1553 01:17:44.840 --> 01:17:47.800 Will Now they are these, by the way, these interior doors. 1554 01:17:48.319 --> 01:17:50.520 These are thousands of dollars worth of doors. 1555 01:17:50.880 --> 01:17:55.159 One of them, for example, a naughty elder grand entry 1556 01:17:55.239 --> 01:17:59.520 doorway with side lights and then there's uh six lights 1557 01:17:59.560 --> 01:18:02.319 in the main door. You're looking at a bid right 1558 01:18:02.359 --> 01:18:05.880 now of one hundred and ten dollars, I mean, you know, and. 1559 01:18:05.800 --> 01:18:08.680 That's that door right there's probably a three thousand dollars door. 1560 01:18:09.079 --> 01:18:13.560 If you're holy crap, I'm telling you right now, anyone, 1561 01:18:13.640 --> 01:18:16.159 And and here's what's great anyone going through a project, 1562 01:18:16.239 --> 01:18:16.520 do it. 1563 01:18:16.840 --> 01:18:17.800 And here's what I like. 1564 01:18:18.520 --> 01:18:22.119 Even if you don't like the bid on one, there 1565 01:18:22.159 --> 01:18:25.279 are identical runs right next to it because he has 1566 01:18:25.279 --> 01:18:27.840 so many of the same, which means you can start 1567 01:18:27.880 --> 01:18:32.039 your own bid out lower. So that really accordiny. That 1568 01:18:32.159 --> 01:18:34.960 really can get complicated. I mean, you got some people 1569 01:18:35.560 --> 01:18:37.279 they see a bid for one hundred and ten and 1570 01:18:37.359 --> 01:18:40.640 right next to it there's one that hasn't bid yet 1571 01:18:41.000 --> 01:18:43.079 they can get they can start all over. 1572 01:18:42.920 --> 01:18:47.640 On that one. So it's it's I mean, that's that. 1573 01:18:47.640 --> 01:18:51.000 That's puzzled me a bit why you did that, But hey, 1574 01:18:51.399 --> 01:18:55.479 it's it's more chances for people to make great deals. 1575 01:18:55.680 --> 01:19:00.439 And they even have security safes by Honeywell, you have 1576 01:19:01.800 --> 01:19:06.560 a depository safe with digital lock. You have outdoor furniture 1577 01:19:06.600 --> 01:19:10.359 I'm looking at, and then of course these watches, you 1578 01:19:10.399 --> 01:19:15.880 have light fixtures. Man, it's impossible to relate to you 1579 01:19:16.079 --> 01:19:17.039 everything on here. 1580 01:19:17.520 --> 01:19:19.279 But I'm at the end now. 1581 01:19:19.479 --> 01:19:21.399 If I really recommend you going to the site and 1582 01:19:21.439 --> 01:19:23.880 scrolling through it and seeing all the treasures that are there. 1583 01:19:24.560 --> 01:19:27.000 Even if you're not in the market for building materials. 1584 01:19:27.000 --> 01:19:28.920 They're all sorts of okay, gift items if you have 1585 01:19:28.960 --> 01:19:30.359 birthdays coming up, all sorts of. 1586 01:19:30.279 --> 01:19:34.680 Things rollerauction dot com look for buy and build and 1587 01:19:34.720 --> 01:19:36.840 then buy and build. Of course, if you ever want 1588 01:19:36.880 --> 01:19:40.760 to contact him directly through at five sixties South Lapan 1589 01:19:41.520 --> 01:19:45.960 and they're open for kitchens and baths buy and build 1590 01:19:46.000 --> 01:19:46.520 dot Net. 1591 01:19:46.720 --> 01:19:49.199 Thank you, Courtney. We'll check back with you tomorrow. 1592 01:19:49.239 --> 01:19:52.199 When this start, When this stuff starts closing, it's going 1593 01:19:52.279 --> 01:19:55.039 to really get exciting because you're going to see things. 1594 01:19:55.079 --> 01:19:57.680 Now Courtney's not going to be happy about it, but 1595 01:19:57.800 --> 01:20:00.520 you're going to see some probably hardwood floor going for 1596 01:20:00.600 --> 01:20:03.880 pennies on the dollar. You're going to see big thousands 1597 01:20:03.880 --> 01:20:06.479 of dollars worth of entry doors going for one hundred 1598 01:20:07.159 --> 01:20:08.479 to five hundred dollars. 1599 01:20:09.199 --> 01:20:11.159 Every year, this happens every. 1600 01:20:10.960 --> 01:20:16.199 Time he has an auction, people get incredible deals. Belinda, 1601 01:20:16.399 --> 01:20:18.239 let me start with your problem right now and I'll 1602 01:20:18.239 --> 01:20:19.119 take a quick break. 1603 01:20:19.760 --> 01:20:22.039 What is going on with you, Belinda? 1604 01:20:23.039 --> 01:20:26.520 So Tom, I have a question for you. Yeah, because 1605 01:20:26.560 --> 01:20:29.239 I was listening to you about two weeks ago and 1606 01:20:29.279 --> 01:20:33.159 there was a gentleman that had somebody pull up and 1607 01:20:33.199 --> 01:20:35.880 then said they had four truckloads of asphalt. 1608 01:20:37.079 --> 01:20:40.239 Yep, Andy, yep, yep. 1609 01:20:40.319 --> 01:20:42.680 And so we had the same thing happened to us 1610 01:20:42.680 --> 01:20:44.640 today in Colorado Springs. 1611 01:20:45.279 --> 01:20:49.199 Is it the same, by the way, you didn't fall 1612 01:20:49.279 --> 01:20:51.840 for it, did you? 1613 01:20:51.840 --> 01:20:54.600 No, That's what I'm calling you. My husband was out 1614 01:20:54.640 --> 01:20:57.760 there talking to him and I'm like no. And so 1615 01:20:57.880 --> 01:21:00.159 I looked at the website and on his business car 1616 01:21:00.279 --> 01:21:04.279 it says make checks payable to two people, not the company. 1617 01:21:04.760 --> 01:21:06.720 And there's no physical address. 1618 01:21:07.239 --> 01:21:08.920 Is it called CNJ. 1619 01:21:10.680 --> 01:21:14.079 No Total Asphalt Paving And when you go into their 1620 01:21:14.119 --> 01:21:17.760 website it pulls up actually in California, I believe. 1621 01:21:18.159 --> 01:21:20.479 Okay, now listen, here's what I want to tell you 1622 01:21:20.520 --> 01:21:23.720 about it. These guys, you know, might just be hard 1623 01:21:23.760 --> 01:21:26.840 working guys trying to make a living, but there's no 1624 01:21:27.000 --> 01:21:30.399 way they can prep and put down this asphalt properly. 1625 01:21:30.760 --> 01:21:35.000 We have so many people that have purchased this door 1626 01:21:35.039 --> 01:21:40.000 to door asphalt and it fails miserably. The oil content 1627 01:21:40.159 --> 01:21:44.000 is low, the quality is low, and when you go 1628 01:21:44.199 --> 01:21:48.520 for longevity, it starts picking up and peeling and it 1629 01:21:48.560 --> 01:21:52.560 turns into gravel. So the oil content's very low. There 1630 01:21:52.640 --> 01:21:56.800 is no way that these people can ever do the 1631 01:21:56.840 --> 01:21:59.800 prep they need properly as well. You need to scrape 1632 01:21:59.840 --> 01:22:03.119 that ground and prep it and tamp it, and they 1633 01:22:03.199 --> 01:22:07.359 do none of that. So I'm glad that your husband 1634 01:22:07.439 --> 01:22:08.359 didn't fall for it. 1635 01:22:08.640 --> 01:22:10.159 What were they offering. 1636 01:22:11.920 --> 01:22:15.399 About forty one hundred or was it seventy one hundred? 1637 01:22:15.520 --> 01:22:15.680 Wait? 1638 01:22:15.720 --> 01:22:19.760 Wait, wait one hundred for seventy one hundred for how 1639 01:22:19.760 --> 01:22:20.520 many square feet? 1640 01:22:20.960 --> 01:22:24.279 Six hundred and fifty? 1641 01:22:24.439 --> 01:22:25.960 And what did they say they were going to do? 1642 01:22:26.000 --> 01:22:27.479 They were going to put it all down right? 1643 01:22:27.520 --> 01:22:33.399 Then they said that they come out level my driveway, 1644 01:22:33.439 --> 01:22:38.079 which it's been gravel for years, so the gravels, you know, 1645 01:22:38.159 --> 01:22:41.439 sinking into the ground right about every. 1646 01:22:41.199 --> 01:22:42.920 Two years, two or three years. 1647 01:22:42.920 --> 01:22:45.760 I got to bring in a truckload of gravel and 1648 01:22:45.800 --> 01:22:48.520 throw it down and spread it with the skinster sure, 1649 01:22:48.880 --> 01:22:50.760 which I've been doing for you here. 1650 01:22:50.800 --> 01:22:53.600 And how did they say they would prep it for 1651 01:22:53.720 --> 01:22:55.279 a weed controlling. 1652 01:22:54.840 --> 01:22:55.279 All of that? 1653 01:22:57.520 --> 01:23:02.880 They said they would scrape it down, level everything straight 1654 01:23:03.000 --> 01:23:06.119 edges on the asphalt, go around any. 1655 01:23:05.880 --> 01:23:06.720 Of the concrete. 1656 01:23:07.760 --> 01:23:13.239 Like I got an apron around my garage, man all 1657 01:23:13.279 --> 01:23:14.039 open because. 1658 01:23:13.840 --> 01:23:17.760 I man, were they literally driving or was this hot 1659 01:23:18.239 --> 01:23:20.039 blacktop right in their truck? Right? 1660 01:23:20.079 --> 01:23:20.760 At that time. 1661 01:23:22.479 --> 01:23:27.840 No, oh, they it's not it's million it's asphalt milling. 1662 01:23:29.520 --> 01:23:32.279 And then they go over with a sailor. 1663 01:23:33.199 --> 01:23:35.520 So okay, they were going to put down the so 1664 01:23:35.560 --> 01:23:39.960 they put down the lead, the loose gravel basically this 1665 01:23:40.880 --> 01:23:44.359 the asphalt trailings, and then then they come over with 1666 01:23:44.439 --> 01:23:46.960 like a tar mixture and then they roll it. 1667 01:23:49.279 --> 01:23:49.520 Yeah. 1668 01:23:49.560 --> 01:23:51.720 Well yeah, they put the asphalt down, they roll it, 1669 01:23:51.920 --> 01:23:56.520 they pack it and roll it out so it's level, right, 1670 01:23:56.920 --> 01:23:59.520 so I wouldn't have any potholes or anything like that. 1671 01:23:59.680 --> 01:24:03.000 Yeah, and you would have potholes, you'd have failure within 1672 01:24:03.079 --> 01:24:04.159 thirty days. 1673 01:24:04.600 --> 01:24:05.920 I'm glad you didn't do it. 1674 01:24:06.079 --> 01:24:10.279 No, No, seriously, these scams, they come out of the woodwork. 1675 01:24:10.720 --> 01:24:12.399 Most likely they're travelers. 1676 01:24:13.640 --> 01:24:17.560 They go city by city according to the weather. But 1677 01:24:18.039 --> 01:24:21.159 no matter what, you did a smart thing not using them. 1678 01:24:21.560 --> 01:24:25.560 Don't ever, ever, ever, ever do a job based on 1679 01:24:25.600 --> 01:24:28.199 a door to door sale. I would say, if you 1680 01:24:28.239 --> 01:24:32.199 looked at a universe of people, most people who get 1681 01:24:32.279 --> 01:24:35.359 ripped off they get ripped off from people who have 1682 01:24:35.439 --> 01:24:39.000 approached them, as opposed to the other way around. We 1683 01:24:39.079 --> 01:24:42.039 have more coming up, so I'm not saying everyone going 1684 01:24:42.079 --> 01:24:43.520 door to doors ripping people off. 1685 01:24:43.560 --> 01:24:45.359 But what I'm saying is, if. 1686 01:24:45.159 --> 01:24:49.199 You took a survey of people ripped off, most of 1687 01:24:49.239 --> 01:24:53.840 those people were approached at their door for home products 1688 01:24:54.159 --> 01:24:55.279 more coming right up. 1689 01:24:57.960 --> 01:25:01.119 Even ripped off or taking advantage of this is the 1690 01:25:01.239 --> 01:25:03.960 show for you. Really, you got a bad contractor out there. 1691 01:25:04.239 --> 01:25:06.640 Three to oh three, Martino, You got a bad landlord? 1692 01:25:06.880 --> 01:25:10.079 Three oh three Martino, You get the idea. I've got 1693 01:25:10.079 --> 01:25:14.079 deputy standing by to start digging in. We got any updates, Scott? 1694 01:25:14.119 --> 01:25:15.399 You got anything over there? 1695 01:25:15.479 --> 01:25:15.680 Man? 1696 01:25:17.600 --> 01:25:20.800 Now, I'm just working a couple of cases from last week. 1697 01:25:20.680 --> 01:25:22.760 Like what what are you working on? One of them 1698 01:25:23.600 --> 01:25:25.520 was this Mike. 1699 01:25:25.439 --> 01:25:28.319 Garage door company? Yep, what about it too? And I 1700 01:25:28.399 --> 01:25:30.840 called the garage door company. The guy just wanted an 1701 01:25:30.960 --> 01:25:35.399 estimate for a spring. No, I repair a repanel. Yeah, okay, 1702 01:25:35.560 --> 01:25:41.039 back into it. And I called the garage door company 1703 01:25:41.119 --> 01:25:43.880 and it's like, no, this person's not here. 1704 01:25:44.119 --> 01:25:46.319 This person said you're a kid anywhere. 1705 01:25:46.520 --> 01:25:46.640 Now. 1706 01:25:46.880 --> 01:25:48.880 You know that's kind of the deal these days, is 1707 01:25:48.920 --> 01:25:52.079 you simply don't well, you don't cop to anything. 1708 01:25:52.079 --> 01:25:53.039 Why I talk to someone? 1709 01:25:53.359 --> 01:25:55.680 Just keep putting them off and putting them off and 1710 01:25:55.680 --> 01:25:59.600 putting them off. An example would be what was that Dimitri. 1711 01:25:59.720 --> 01:26:04.199 What that engine company last week that ended up ended 1712 01:26:04.279 --> 01:26:05.359 up on Sleavesburgade. 1713 01:26:05.359 --> 01:26:08.640 What was the name of it, Oh, go Cats bead shop. 1714 01:26:08.439 --> 01:26:11.119 Yeah, go cats like them the guy. The guy literally 1715 01:26:11.159 --> 01:26:14.319 didn't do anything for seven years. The guy gave him 1716 01:26:14.359 --> 01:26:17.920 seventy five hundred dollars for an engine. Seven years goes by, 1717 01:26:18.199 --> 01:26:22.279 and he's still making excuses up I mean, companies nowadays 1718 01:26:22.319 --> 01:26:23.119 are crazy. 1719 01:26:24.000 --> 01:26:27.199 Yeah, the economy is awful. Four guys are dying out, 1720 01:26:27.439 --> 01:26:28.520 blah blah blah. 1721 01:26:28.560 --> 01:26:31.119 Oh my god, he's like, I'm sick, my mother's sick. 1722 01:26:31.199 --> 01:26:34.119 They if you went through the text, you'd be blown 1723 01:26:34.119 --> 01:26:36.800 away by all the problems in the guy's life. But 1724 01:26:36.840 --> 01:26:39.880 of course, you know there's nothing going on over there. 1725 01:26:40.000 --> 01:26:42.680 Like literally, I don't think there's anything upstairs on that guy. 1726 01:26:43.000 --> 01:26:45.840 And speaking of Sleavesburgade, people should check it out. If 1727 01:26:45.840 --> 01:26:48.399 you're new to the show, you know, we help people 1728 01:26:48.439 --> 01:26:53.039 out all the time going after companies. There's some companies though, 1729 01:26:53.239 --> 01:26:54.760 that end up on Sleavesburgade. 1730 01:26:54.760 --> 01:26:56.199 These are the worst of the worst. 1731 01:26:56.560 --> 01:26:59.199 These are guys like the one we were just talking about, 1732 01:26:59.199 --> 01:27:03.640 take seventy five hundred dollars seven years ago and has 1733 01:27:03.680 --> 01:27:06.800 given nothing but excuses one after another. 1734 01:27:06.880 --> 01:27:10.279 Now, maybe the guy did pay for excuses. 1735 01:27:10.319 --> 01:27:13.359 So, in other words, a dollar an excuse, we're almost 1736 01:27:13.359 --> 01:27:16.800 eating up to seventy five hundred bucks. Who's the worst 1737 01:27:16.840 --> 01:27:20.119 you guys can think of, Scott that we've dealt with recently, 1738 01:27:21.239 --> 01:27:21.640 like in. 1739 01:27:21.560 --> 01:27:23.840 The last year, who's the worst you've dealt with? 1740 01:27:24.119 --> 01:27:24.279 Well? 1741 01:27:24.279 --> 01:27:26.920 I was just looking at my notes because I was 1742 01:27:26.960 --> 01:27:31.600 working on that case with Cocats Speech Shop a year ago. 1743 01:27:31.800 --> 01:27:33.760 Yeah, I know that was a different one, wasn't it. 1744 01:27:33.880 --> 01:27:37.000 Yeah, it was a different same shop, different customer, was 1745 01:27:37.039 --> 01:27:40.960 it er? No, the guy we're dealing with. 1746 01:27:41.199 --> 01:27:44.760 No, it's definitely the same shop customers. Okay, yeah, oh 1747 01:27:44.920 --> 01:27:45.760 Eric is the owner? 1748 01:27:45.880 --> 01:27:46.079 Yees? 1749 01:27:46.239 --> 01:27:48.279 Yeah, the owner different right, Okay? 1750 01:27:48.479 --> 01:27:51.840 And that guy apparently, And then didn't you find some judgments? 1751 01:27:51.880 --> 01:27:53.880 The guy's actually been to court and lost. 1752 01:27:54.640 --> 01:27:57.760 Yeah, somebody sued him in a Rapo County last year 1753 01:27:57.840 --> 01:27:59.560 and I haven't been able to see how that case 1754 01:27:59.600 --> 01:28:02.520 turned out out. And then a few years ago somebody 1755 01:28:02.520 --> 01:28:06.199 from California, a guy by the name of Piazza, domesticated 1756 01:28:06.199 --> 01:28:07.199 a Piazza. 1757 01:28:07.399 --> 01:28:09.760 He must he must be Canadian, right. 1758 01:28:09.680 --> 01:28:14.720 Yeah, he domesticated a thirty seven thousand dollars judgment here 1759 01:28:14.760 --> 01:28:18.840 in jeffco against Gokat. So, yeah, I mean, I just 1760 01:28:18.960 --> 01:28:21.119 I just don't think Harold is going to get anywhere 1761 01:28:21.119 --> 01:28:21.560 with this guy. 1762 01:28:21.560 --> 01:28:23.399 I don't think he has any money left. They're just 1763 01:28:23.720 --> 01:28:24.600 they're not good guys. 1764 01:28:24.600 --> 01:28:27.319 How about you, Dimitri, Besides this guy, what's the worst 1765 01:28:27.359 --> 01:28:28.279 one you can think of? 1766 01:28:28.640 --> 01:28:31.079 Tony, I'll to you in a second. You know that's 1767 01:28:31.119 --> 01:28:31.840 an easy one. 1768 01:28:31.880 --> 01:28:35.439 There's an especially tragic case that it's actually Bo's case. 1769 01:28:35.479 --> 01:28:37.800 I've been helping him out with since I joined you 1770 01:28:37.840 --> 01:28:42.560 guys last year, and that's justin Garcia's Patriot remodeling out 1771 01:28:42.560 --> 01:28:43.680 of Calorida Springs. 1772 01:28:44.039 --> 01:28:47.000 He was fifty or thirty too. 1773 01:28:47.079 --> 01:28:49.399 Yeah, he's alleged to have taken the last of this 1774 01:28:49.439 --> 01:28:53.199 old lady's money sixty two thousand dollars to put together 1775 01:28:53.239 --> 01:28:56.479 a cabin kit that she you know, foolishly bought. Uh, 1776 01:28:56.640 --> 01:29:00.319 didn't lift a finger, didn't do anything. Neil Neil Hollington 1777 01:29:00.359 --> 01:29:03.680 from Hollington Law took that case on on behalf of Carol. 1778 01:29:03.760 --> 01:29:06.159 This is the elderly lady and it's still kind of 1779 01:29:06.159 --> 01:29:07.880 winding its way through the process. 1780 01:29:07.920 --> 01:29:09.399 Well, I hope he's got some money. 1781 01:29:09.399 --> 01:29:11.199 I hope he's got a pot to piss and so 1782 01:29:11.239 --> 01:29:13.199 she can at least take it or do something. 1783 01:29:13.880 --> 01:29:16.479 I hope so too. You know, I don't know why 1784 01:29:16.520 --> 01:29:18.760 it's worse when it's old people. Well you know what 1785 01:29:18.840 --> 01:29:19.239 it is. 1786 01:29:19.399 --> 01:29:23.680 In fact, there's even criminal laws built around that. But 1787 01:29:23.760 --> 01:29:29.439 it's so it's so disheartening hearing when someone that age, 1788 01:29:29.520 --> 01:29:32.159 anybody over even sixty or over seventy. 1789 01:29:32.199 --> 01:29:33.239 I mean the older the worst. 1790 01:29:33.279 --> 01:29:35.680 But how about the guy that went in and pumped 1791 01:29:35.960 --> 01:29:40.000 what twenty five thousand dollars into the ATM machine and 1792 01:29:40.039 --> 01:29:45.079 got ripped off on the liquor store And the story 1793 01:29:45.239 --> 01:29:47.399 was so crazy it was hard to believe. Didn't you 1794 01:29:47.439 --> 01:29:48.039 go over there? 1795 01:29:48.279 --> 01:29:51.640 Yeah that liver dollar? Yeah, dollar actually went over there. 1796 01:29:51.640 --> 01:29:55.680 There's some law changes to where the owner of these 1797 01:29:55.880 --> 01:30:00.079 bitcoin ATMs can be held responsible, starting it to be 1798 01:30:00.000 --> 01:30:02.239 beginning of the year, which I think will tighten up 1799 01:30:02.279 --> 01:30:04.720 a lot of that stuff. But I think it's crazy 1800 01:30:04.760 --> 01:30:08.399 they even have a machine and a liquor store that 1801 01:30:08.520 --> 01:30:11.960 you can walk up to and put twenty five thousand 1802 01:30:12.039 --> 01:30:13.680 dollars at one time in cash. 1803 01:30:13.920 --> 01:30:15.560 I think it's bonkers. 1804 01:30:15.840 --> 01:30:19.520 Yeah, there's no legitimate reason for that. These bitcoin ATMs 1805 01:30:19.560 --> 01:30:22.920 seem to be designed and maintained to support a vast 1806 01:30:23.000 --> 01:30:24.520 network of international scammera. 1807 01:30:24.680 --> 01:30:25.800 I agree one hundred percent. 1808 01:30:25.920 --> 01:30:27.960 Listen, we got an issue on a Kia coming up 1809 01:30:28.000 --> 01:30:32.199 in just a second. But somebody, I'm not going to 1810 01:30:32.279 --> 01:30:37.000 say his name, went very very very long on the 1811 01:30:37.119 --> 01:30:39.399 last break. I'll make this one quick. 1812 01:30:43.399 --> 01:30:46.199 Three oh three seven one three eight two five five. 1813 01:30:46.920 --> 01:30:49.119 So what's going on with Tony? Did we take him 1814 01:30:49.119 --> 01:30:49.880 in all Tony? 1815 01:30:51.760 --> 01:30:52.439 Yeah, I'm here. 1816 01:30:53.279 --> 01:30:54.319 What's happening, sir? 1817 01:30:56.159 --> 01:30:56.279 So? 1818 01:30:56.920 --> 01:31:00.560 Last year I bought a twenty twenty you Tell You 1819 01:31:00.680 --> 01:31:04.119 Ride and the Carlins was adamant, you got to get 1820 01:31:04.119 --> 01:31:07.159 this extended warranty. You don't want to be without it, 1821 01:31:07.279 --> 01:31:09.880 this and that. So they got me a warranty through 1822 01:31:09.920 --> 01:31:12.359 this Fidelity warranty company. 1823 01:31:12.960 --> 01:31:13.359 Yeah. 1824 01:31:13.439 --> 01:31:17.279 So I didn't have any problems, but last week I 1825 01:31:17.359 --> 01:31:19.560 have a problem with it. So they're saying they needs 1826 01:31:19.600 --> 01:31:22.560 a new training put in it. So the guy comes 1827 01:31:22.600 --> 01:31:26.720 out or what they sent out a rep from the 1828 01:31:27.119 --> 01:31:29.800 warranty company and he looks at it and I had 1829 01:31:29.840 --> 01:31:33.279 a list sticker in the window. So he said they 1830 01:31:33.319 --> 01:31:37.079 avoided it because commercial use. 1831 01:31:37.199 --> 01:31:38.359 Oh that's big time, man. 1832 01:31:38.399 --> 01:31:40.319 If you did, I don't care if it's one time 1833 01:31:40.399 --> 01:31:44.399 or ten times, all these aftermarket warranties. If you use 1834 01:31:44.439 --> 01:31:47.239 them for any form of commercial use, which is Lyft 1835 01:31:47.279 --> 01:31:50.239 and Uber and any kind of ride share man or 1836 01:31:50.359 --> 01:31:53.720 Toro or any of them, you're out. You're out, You're out. 1837 01:31:54.840 --> 01:31:55.840 Holy crap. 1838 01:31:56.000 --> 01:31:56.920 Explain that to me. 1839 01:31:57.239 --> 01:31:58.640 I had those sticks. 1840 01:31:58.319 --> 01:32:00.000 In your contract. I guarantee it. 1841 01:32:00.319 --> 01:32:04.560 No, no, no, I don't think say Tony. 1842 01:32:04.000 --> 01:32:07.560 Anything about do an uber or Lyft. 1843 01:32:08.239 --> 01:32:10.880 Tony, I would bet you one hundred dollars right now 1844 01:32:10.920 --> 01:32:13.960 against ten dollars if you send me over that agreement, 1845 01:32:14.000 --> 01:32:17.439 I'll point out exactly it might not say Uber or Lyft, 1846 01:32:17.479 --> 01:32:17.880 but it said. 1847 01:32:17.880 --> 01:32:22.399 It might say h yeah, and I don't say right share. 1848 01:32:22.800 --> 01:32:27.079 It says for commercial use, yes, or deliveries, which I 1849 01:32:27.159 --> 01:32:28.039 didn't use it for. 1850 01:32:28.399 --> 01:32:31.199 Yes, you are well, first of all, you're delivering people. 1851 01:32:31.800 --> 01:32:35.279 I feel bad for you, man, I know what you're saying. 1852 01:32:35.359 --> 01:32:38.319 No one reads these contracts and they try to get 1853 01:32:38.479 --> 01:32:40.760 Let me tell you there's eight million loopholes. 1854 01:32:40.920 --> 01:32:42.600 This isn't going to make you feel better. 1855 01:32:42.800 --> 01:32:45.119 But if they didn't get you on that one, they 1856 01:32:45.159 --> 01:32:47.119 could have very well got you on another. 1857 01:32:47.479 --> 01:32:50.600 Tom That's right, I mean, and. 1858 01:32:51.560 --> 01:32:54.600 I understand that part. But the bad part of it 1859 01:32:54.640 --> 01:32:57.119 is so they're saying, they're not going to do anything 1860 01:32:57.199 --> 01:33:00.279 for my car. It's voided in everything, but they get 1861 01:33:00.279 --> 01:33:01.079 to keep the money. 1862 01:33:01.680 --> 01:33:04.520 Yes, well, hold on, I don't know. No, no, no, no, 1863 01:33:04.920 --> 01:33:07.720 that wouldn't be fair. They kept the money for that warranty, 1864 01:33:07.840 --> 01:33:08.399 of course not. 1865 01:33:08.560 --> 01:33:10.960 They're saying that they're not going to give me a refund. 1866 01:33:11.439 --> 01:33:12.399 That's what I'm saying. 1867 01:33:12.760 --> 01:33:13.279 I don't care. 1868 01:33:13.359 --> 01:33:16.439 They can avoid the warranty, but that thing cost me 1869 01:33:16.479 --> 01:33:19.079 almost I think it was like thirty two hundred bucks 1870 01:33:19.119 --> 01:33:22.000 for the extra to get that warrant you put on 1871 01:33:22.039 --> 01:33:25.239 the car. And now they're saying, I figured since they 1872 01:33:25.319 --> 01:33:25.960 were the one. 1873 01:33:26.039 --> 01:33:28.239 Wait wait wait, how much how much did that warn 1874 01:33:28.560 --> 01:33:30.119 how much did that warranty cost you? 1875 01:33:31.439 --> 01:33:33.439 It was a little over thirty two hundred bucks. 1876 01:33:33.760 --> 01:33:37.800 Wait and they say even though hold on, and they say, 1877 01:33:37.880 --> 01:33:40.600 even though they don't cover it, you still have to 1878 01:33:40.600 --> 01:33:42.760 pay that thirty two hundred bucks. 1879 01:33:43.359 --> 01:33:45.840 Well, it's in the finance. It was paid for when 1880 01:33:45.880 --> 01:33:51.239 I financed the car. How long ago was that, Like 1881 01:33:51.319 --> 01:33:53.119 I said, maybe a year ago? 1882 01:33:53.319 --> 01:33:57.399 Lettle Okay, the money, Well, they can't keep for they 1883 01:33:57.439 --> 01:34:00.279 can't keep that money if it doesn't cover you. I 1884 01:34:00.279 --> 01:34:02.439 mean why would they keep the money if you're not 1885 01:34:02.479 --> 01:34:03.239 going to be covered. 1886 01:34:04.880 --> 01:34:06.760 Well, that's what the guy's telling me is they don't 1887 01:34:06.800 --> 01:34:09.159 do refunds. That I'm not going to get my money back. 1888 01:34:10.680 --> 01:34:11.680 And who told you that? 1889 01:34:11.680 --> 01:34:15.239 That was the shady part. Because the finance company, or 1890 01:34:15.680 --> 01:34:19.600 not the finance company, Fidelity, the company that was supposed 1891 01:34:19.640 --> 01:34:22.119 to do the warranty. I talked to what guy. I 1892 01:34:22.199 --> 01:34:24.880 tried to explain to him, and he didn't want to 1893 01:34:24.920 --> 01:34:27.840 hear nothing, didn't want to be helpful, just said, you know, 1894 01:34:28.439 --> 01:34:30.840 talk to your finance you should. 1895 01:34:30.520 --> 01:34:32.560 Be able to listen man to the car. You should 1896 01:34:32.600 --> 01:34:34.439 be able to get a pro rated. I mean, you're 1897 01:34:34.479 --> 01:34:37.319 going to have to pay up until now. But how 1898 01:34:37.359 --> 01:34:39.720 long was the warranty for where you at on the 1899 01:34:39.760 --> 01:34:40.279 pro ration? 1900 01:34:41.319 --> 01:34:42.399 Yeah, hold on and we'll. 1901 01:34:42.279 --> 01:34:45.560 Come right back. Ye hold on, hold on, let's I'm. 1902 01:34:45.399 --> 01:34:48.199 Gonna we're gonna look this up and see how far 1903 01:34:48.239 --> 01:34:49.680 into the warranty and what they do. 1904 01:34:50.159 --> 01:34:51.920 What's the name of the warranty. 1905 01:34:53.920 --> 01:34:54.880 Warranty company? 1906 01:34:55.560 --> 01:34:57.880 What's the name again that you were cut out? 1907 01:34:57.920 --> 01:34:59.840 What is it? 1908 01:35:00.159 --> 01:35:02.319 Fidelity Loyalty Company? 1909 01:35:02.479 --> 01:35:04.680 Okay, hold on, we'll be right back with that and 1910 01:35:04.720 --> 01:35:10.960 more coming up to wait a second, Tony, we don't 1911 01:35:10.960 --> 01:35:12.079 think there's a hope for you. 1912 01:35:12.800 --> 01:35:13.239 We don't. 1913 01:35:13.279 --> 01:35:16.199 We're looking into it and we're looking at a copy 1914 01:35:16.199 --> 01:35:19.960 of that. I want to go to Jay though, before 1915 01:35:19.960 --> 01:35:21.680 the end of the hour, and then we'll collect to 1916 01:35:21.680 --> 01:35:22.399 Tony as well. 1917 01:35:22.520 --> 01:35:24.119 Jay, what is your question? 1918 01:35:25.720 --> 01:35:26.239 It's Tom. 1919 01:35:26.279 --> 01:35:34.359 I got an interesting situation here holding up getting an inheritance. 1920 01:35:34.479 --> 01:35:41.760 Is this issue was given to a church. Nobody knows 1921 01:35:41.800 --> 01:35:45.960 what that is. There's no number. My grandfather purchased all 1922 01:35:46.079 --> 01:35:49.239 kinds of mineral rights. My mother thought she sold them 1923 01:35:49.279 --> 01:35:52.600 all in the eighties. Tons of them have popped up, 1924 01:35:52.760 --> 01:35:56.119 leases have been sold, things are going on, Payments are 1925 01:35:56.159 --> 01:35:59.680 still coming in. No one has a clue what they are, 1926 01:35:59.760 --> 01:36:01.319 where they are, how to find it. 1927 01:36:01.479 --> 01:36:03.760 Sounds like oil rights, Tom, I don't even know how 1928 01:36:03.800 --> 01:36:05.720 you begin to track that stuff. 1929 01:36:06.439 --> 01:36:09.520 It's usually tracked by the guy's name. Now, who was 1930 01:36:09.560 --> 01:36:10.520 this to you? Jay? 1931 01:36:10.680 --> 01:36:11.520 Was this your dad? 1932 01:36:12.760 --> 01:36:15.479 It was my mom and it was her dad that 1933 01:36:15.640 --> 01:36:17.560 bought them all back way back when. 1934 01:36:18.319 --> 01:36:21.439 Okay, so your mom and her dad, Your mom and 1935 01:36:21.479 --> 01:36:24.000 her dad bought mineral rights. 1936 01:36:25.079 --> 01:36:28.479 Yeah, my grandfather started to have company for my grandmother 1937 01:36:28.520 --> 01:36:32.800 because she wanted one. My mother inherited it Okay, got it, 1938 01:36:33.079 --> 01:36:35.680 way back, I got it? Thanks pop up? 1939 01:36:36.279 --> 01:36:41.800 What royalties are yielded by this, by these mineral rights? 1940 01:36:41.800 --> 01:36:42.279 How much? 1941 01:36:43.720 --> 01:36:46.279 I think we have no idea at this point because 1942 01:36:46.399 --> 01:36:50.760 my sister's close lipt but supposedly it's all going into 1943 01:36:50.800 --> 01:36:54.079 an account somewhere. While she attempts to figure out where 1944 01:36:54.079 --> 01:36:56.319 they're all at, what they are, what the contracts are, 1945 01:36:56.399 --> 01:36:59.399 what the values are, and she's gone nowhere in a 1946 01:36:59.479 --> 01:37:01.720 year and a half, she has Okay. 1947 01:37:01.880 --> 01:37:03.920 Do you know, Jay, do you know if it was 1948 01:37:03.960 --> 01:37:06.760 a whole bunch of money that is being made on 1949 01:37:06.800 --> 01:37:08.720 these rights or just a little money, do you have 1950 01:37:08.800 --> 01:37:09.760 any idea at all? 1951 01:37:10.960 --> 01:37:14.920 At times my mom would say a check for eighty grand, 1952 01:37:14.960 --> 01:37:18.279 should get one for five hundred dollars, give another one 1953 01:37:18.319 --> 01:37:19.760 for two dollars and eighty cents. 1954 01:37:19.840 --> 01:37:22.359 I mean, it was okay, everywhere over the board, just 1955 01:37:22.800 --> 01:37:24.039 all over. 1956 01:37:24.000 --> 01:37:27.359 Okay, Okay, I have an idea of where you can 1957 01:37:27.399 --> 01:37:32.439 start hold on and we'll talk about that. Mineral rights 1958 01:37:32.439 --> 01:37:36.600 are very complicated. They're they're very complicated. We'll talk about 1959 01:37:36.880 --> 01:37:39.720 how to track them down and then how to dole 1960 01:37:39.800 --> 01:37:40.159 them out. 1961 01:37:40.840 --> 01:37:41.840 Plus we're going. 1962 01:37:41.840 --> 01:37:43.600 To go back to Tony and figure out what do 1963 01:37:43.640 --> 01:37:46.319 you do with a warranty that they say they can't 1964 01:37:46.319 --> 01:37:49.880 cover anymore because of ride share? Three oh three seven 1965 01:37:49.960 --> 01:37:51.399 one three eight two five. 1966 01:37:51.279 --> 01:38:07.439 Five news, you don't happen, come running just as fast 1967 01:38:07.520 --> 01:38:08.399 as we can. 1968 01:38:09.079 --> 01:38:10.800 Shoot is gonna help? 1969 01:38:11.079 --> 01:38:11.399 Come? 1970 01:38:12.039 --> 01:38:19.319 Man, This is the Troubleshooter Show. No Tom Martino, all. 1971 01:38:19.359 --> 01:38:20.520 Right, I'm Tom Martino. 1972 01:38:20.720 --> 01:38:23.880 Mark take it away, all right? 1973 01:38:23.920 --> 01:38:26.560 Three oh three seven one three eight two five five. 1974 01:38:26.600 --> 01:38:29.359 I know what that means. Here's what happened there. I'm 1975 01:38:29.359 --> 01:38:32.680 gonna let everybody know. His food showed up at the door, 1976 01:38:32.720 --> 01:38:35.439 So I'm just gonna say what it is. Sonic or 1977 01:38:35.520 --> 01:38:38.880 Freddy showed up, So that was that. Welcome to the show, 1978 01:38:38.920 --> 01:38:40.520 by the way, the only show of is kind. We're 1979 01:38:40.520 --> 01:38:44.840 here to solve problems, answer questions, and take complaints. We're 1980 01:38:44.880 --> 01:38:47.319 working on a few things in the background right now. 1981 01:38:47.359 --> 01:38:50.880 But please one line open three zero three Martino three 1982 01:38:51.000 --> 01:38:53.840 zho three Martino. Hey, Tony, I want to finish up 1983 01:38:53.840 --> 01:38:56.960 with you real quick on this extended warranty. I get 1984 01:38:57.000 --> 01:39:00.079 everything you're saying. You should be getting a pro rated 1985 01:39:00.119 --> 01:39:03.399 warranty for people just joining us. He bought a vehicle, 1986 01:39:03.399 --> 01:39:06.760 a twenty twenty Kia. Tell you ride and basically bought 1987 01:39:06.760 --> 01:39:10.119 an extended warranty for thirty two hundred dollars. Had a 1988 01:39:10.159 --> 01:39:14.439 problem with the transmission. Warranty company came out and said, Nope, 1989 01:39:14.479 --> 01:39:17.079 you're not covered because you're a lift driver. It's a 1990 01:39:17.159 --> 01:39:21.239 commercial use, which is very true. Now why are they 1991 01:39:21.279 --> 01:39:24.159 saying they won't pro rat it. Did you already use 1992 01:39:24.239 --> 01:39:27.680 up the entire amount of time or mileage in the warranty? 1993 01:39:27.760 --> 01:39:32.880 Tony no I talked, so the guy at the warranty 1994 01:39:32.920 --> 01:39:36.279 place said, well, call your call the finance company, or 1995 01:39:36.319 --> 01:39:39.960 not the finance company, but my dealership. So I talked 1996 01:39:40.000 --> 01:39:40.960 to him yesterday. 1997 01:39:41.239 --> 01:39:42.760 What dealership year. 1998 01:39:43.920 --> 01:39:47.000 Was Drankia up off of one hundred and fourth Avenue. 1999 01:39:46.600 --> 01:39:49.279 And that's who sold it to you, right, That's who 2000 01:39:49.399 --> 01:39:53.359 told me. So here's how it should work. They cancel 2001 01:39:53.439 --> 01:39:57.199 the warranty they pro rated. However that pro ration looks, 2002 01:39:57.520 --> 01:40:00.000 then it's going to be credited to your credit union 2003 01:40:00.119 --> 01:40:02.760 or your bank, whoever the lender is. You're not going 2004 01:40:02.840 --> 01:40:05.119 to see it in your pocket, but it should take 2005 01:40:05.159 --> 01:40:08.039 it off the loan if it was built into the loan, 2006 01:40:08.079 --> 01:40:12.039 and I assume it was. Yes, So did you go 2007 01:40:12.119 --> 01:40:14.600 through that paperwork with the dealer that I did. 2008 01:40:15.239 --> 01:40:16.720 Yeah, and I called him here. 2009 01:40:16.760 --> 01:40:17.640 And what did the dealers? 2010 01:40:18.000 --> 01:40:21.239 He was he's the one who told me that they 2011 01:40:21.279 --> 01:40:22.520 wouldn't give me a refund. 2012 01:40:22.760 --> 01:40:24.600 Well, that's all I'm telling you. 2013 01:40:25.479 --> 01:40:28.880 I'm telling you, under the circumstance you're in, these things 2014 01:40:28.920 --> 01:40:29.800 are pro rated. 2015 01:40:29.920 --> 01:40:32.680 I can't think of any that are not pro rated. 2016 01:40:33.000 --> 01:40:35.600 How many miles have how many miles have you put 2017 01:40:35.600 --> 01:40:37.279 on the vehicle since you purchased it? 2018 01:40:39.319 --> 01:40:41.039 About thirty five forty thousand? 2019 01:40:41.159 --> 01:40:44.439 And how many miles is the extended warranty good for. 2020 01:40:44.880 --> 01:40:47.880 One hundred and fifty thousand or ten years? 2021 01:40:48.039 --> 01:40:49.800 Or ten years? They owe you something? 2022 01:40:49.880 --> 01:40:52.840 Man, Hey, Deputy D do you mind calling over and 2023 01:40:52.960 --> 01:40:55.159 figuring this out with the key of dealership? 2024 01:40:55.399 --> 01:40:57.119 You understand how this stuff works? 2025 01:40:57.199 --> 01:40:58.479 Right? Yeah? 2026 01:40:58.520 --> 01:40:59.399 I think are so. 2027 01:40:59.479 --> 01:41:01.720 I think we have two goals if I understand you correctly, 2028 01:41:01.760 --> 01:41:03.640 to see if we can get the call or a 2029 01:41:03.720 --> 01:41:06.680 pro rated refund on that warranty, but also see if 2030 01:41:06.680 --> 01:41:09.560 his vehicle is covered by the original manufacturer's warranty? 2031 01:41:09.640 --> 01:41:09.800 Right? 2032 01:41:09.840 --> 01:41:14.720 How many miles are on it right now? Tony total? Roughly? 2033 01:41:14.800 --> 01:41:17.439 You think I'm like one hundred and thirty seven? 2034 01:41:17.560 --> 01:41:20.319 Yeah, none of it's Oh yeah, it's over. Yeah, that's over. 2035 01:41:20.399 --> 01:41:24.039 And if you're extended warranty Wait wait, wait, Tony, that 2036 01:41:24.159 --> 01:41:25.279 was a great question, D. 2037 01:41:25.439 --> 01:41:27.359 But I mean for multiple reasons. 2038 01:41:27.359 --> 01:41:30.800 But Tony, your your pro ration is going to be 2039 01:41:30.960 --> 01:41:33.279 very little if it only brings you to one hundred 2040 01:41:33.319 --> 01:41:34.840 and fifty thousand miles. 2041 01:41:36.439 --> 01:41:39.399 No, it was supposed to be from So when I 2042 01:41:39.479 --> 01:41:43.000 bought the car, it had seventy eight thousand. Yeah, so 2043 01:41:43.199 --> 01:41:45.760 that's what my one hundred and fifty is based off of. 2044 01:41:45.920 --> 01:41:48.840 I don't know about that. We've got it. Here's what Listen, 2045 01:41:48.880 --> 01:41:50.439 I'm changing this whole thing up. D. 2046 01:41:50.920 --> 01:41:53.920 We need a copy of his policy to actually figure 2047 01:41:53.960 --> 01:41:54.880 out what it says. 2048 01:41:55.119 --> 01:41:56.600 I mean, we got to know where it is. 2049 01:41:56.640 --> 01:41:58.840 I don't think that warranty was going to cover him 2050 01:41:59.079 --> 01:42:01.880 to two hundred and thirty thousand miles or whatever the 2051 01:42:01.920 --> 01:42:02.399 math is. 2052 01:42:02.760 --> 01:42:03.119 Tony. 2053 01:42:03.159 --> 01:42:06.279 Can you take a picture or grab the pdf, send 2054 01:42:06.319 --> 01:42:09.920 it to help at troubleshooter dot com, Kelly pick up, 2055 01:42:09.960 --> 01:42:13.319 give him the information. But D, that's where we gotta go. 2056 01:42:13.399 --> 01:42:15.520 We got to see what this guy actually bought. 2057 01:42:15.720 --> 01:42:16.600 And when you do. 2058 01:42:16.560 --> 01:42:19.439 Get the policy or the warranty, you're gonna see how 2059 01:42:19.479 --> 01:42:20.640 the pro ration works. 2060 01:42:20.680 --> 01:42:23.039 And we can figure that out as well. Sound good, 2061 01:42:23.840 --> 01:42:30.760 you got it? Hey, Jake? What's going on with State Farm? 2062 01:42:30.880 --> 01:42:31.159 Jake? 2063 01:42:33.479 --> 01:42:33.920 Jake? 2064 01:42:35.039 --> 01:42:41.119 Jake, Jake, Hey, Jake, what's up? 2065 01:42:42.079 --> 01:42:44.079 My god? Am I crazy? Am I not hearing? 2066 01:42:44.159 --> 01:42:44.359 Jake? 2067 01:42:44.439 --> 01:42:45.479 Or what's going on here? 2068 01:42:46.319 --> 01:42:47.560 Scammed me? 2069 01:42:47.920 --> 01:42:51.439 Okay? And how did they scam you? 2070 01:42:51.520 --> 01:42:51.760 Jake? 2071 01:42:51.800 --> 01:42:54.039 Give me an idea here, dive into it a little. 2072 01:42:55.199 --> 01:42:56.439 They usually. 2073 01:42:57.640 --> 01:42:59.600 Like FI a month. 2074 01:43:00.560 --> 01:43:02.600 They charged me one thousand dollars a month, Jake? 2075 01:43:02.640 --> 01:43:06.680 How old are you? Twenty five? 2076 01:43:07.159 --> 01:43:09.840 And then what were they charging you? Five hundred dollars 2077 01:43:09.920 --> 01:43:10.279 a month? 2078 01:43:10.359 --> 01:43:10.399 For? 2079 01:43:13.239 --> 01:43:13.680 My god? 2080 01:43:14.720 --> 01:43:16.920 Yeah, he's a nut. Well, he's not a nut, he's 2081 01:43:16.960 --> 01:43:20.800 a child. He's twenty five, Jake? Really, why are you calling? 2082 01:43:20.800 --> 01:43:20.960 Though? 2083 01:43:21.000 --> 01:43:22.720 I find it curious? You realize? 2084 01:43:22.920 --> 01:43:23.119 Ah? 2085 01:43:23.199 --> 01:43:24.199 You hung up? You know. 2086 01:43:24.960 --> 01:43:27.239 I listened to talk radio as a kid too, and 2087 01:43:27.279 --> 01:43:32.279 I called up, of all people, Talknet Talknet had Bruce Williams, 2088 01:43:32.600 --> 01:43:36.680 and Talknett had Sally, Jesse, Raphael and I called up, 2089 01:43:36.960 --> 01:43:39.920 No kidding, I called up when I was probably Jake's 2090 01:43:39.960 --> 01:43:44.359 age share, somewhere around ten twelve years old. I called 2091 01:43:44.399 --> 01:43:46.359 up and it was a late night live talk show. 2092 01:43:46.760 --> 01:43:49.239 I was probably supposed to be sleeping. In fact, I 2093 01:43:49.279 --> 01:43:51.560 would assume Jake's supposed to be in school. But that's 2094 01:43:51.600 --> 01:43:55.640 all right, Jake. I hope the truant officers don't show up. 2095 01:43:55.640 --> 01:43:59.560 But here's the deal. I actually called up and told 2096 01:44:00.119 --> 01:44:04.159 them I was fourteen and got my girlfriend pregnant and 2097 01:44:04.239 --> 01:44:07.640 she bought everything hook line and sinker, no kidding, and 2098 01:44:07.800 --> 01:44:08.800 I thought it was funny. 2099 01:44:08.840 --> 01:44:09.600 I never laughed. 2100 01:44:09.640 --> 01:44:11.479 I just kind of hung up and kept the whole 2101 01:44:11.479 --> 01:44:14.960 thing going for the listeners. Never thought about it until 2102 01:44:14.960 --> 01:44:17.279 I was out. I lived in Oklahoma at the time. 2103 01:44:17.520 --> 01:44:20.600 I was out in New York visiting my grandparents for 2104 01:44:20.680 --> 01:44:23.920 the summer, where my uncle Johnny lived. I went over, 2105 01:44:23.960 --> 01:44:26.159 and I loved hanging out with my uncle Johnny when 2106 01:44:26.159 --> 01:44:29.079 I was a kid, and I went over there, and 2107 01:44:29.199 --> 01:44:32.119 sure enough he asked me, he goes, Hey, did you 2108 01:44:32.279 --> 01:44:36.880 happen to call up Sally Jesse Rafael and say that 2109 01:44:37.039 --> 01:44:39.479 you knocked up a girl because it sounded just like you, 2110 01:44:39.920 --> 01:44:41.119 And sure enough I did. 2111 01:44:41.279 --> 01:44:44.279 And that was that. So Jake, have fun. I'm not 2112 01:44:44.319 --> 01:44:45.399 going to scold the kid. 2113 01:44:45.560 --> 01:44:48.640 Hey, did you ever do anything Dmitri or Scott or 2114 01:44:48.680 --> 01:44:50.760 even Shan and shann and I can see as a 2115 01:44:50.760 --> 01:44:54.000 Shenanigans person and Jay the reason we do have open 2116 01:44:54.000 --> 01:44:57.079 lines three O three seven one three eight two five five. 2117 01:44:57.359 --> 01:45:01.039 So I do want to say this, Jay, I'm waiting 2118 01:45:01.079 --> 01:45:03.960 for Tom to come back because he's dealt with mineral 2119 01:45:04.079 --> 01:45:07.039 rights and oil rights and stuff that I simply have 2120 01:45:07.199 --> 01:45:09.079 not dealt with. If we can get an expert on, 2121 01:45:09.119 --> 01:45:12.359 that's fine, but tracking that stuff downs very hard. But 2122 01:45:12.560 --> 01:45:16.520 hold on, when Tom gets back, we'll dive into that now, Dimitri, 2123 01:45:17.079 --> 01:45:19.039 did you ever do anything like this? 2124 01:45:19.159 --> 01:45:20.680 Are you ready? Do I have you? Or are you 2125 01:45:20.800 --> 01:45:22.479 stuffing your face with hot dogs? 2126 01:45:22.880 --> 01:45:22.960 No? 2127 01:45:23.079 --> 01:45:25.079 I'm here, the hot dogs aren't haven't arrived yet. 2128 01:45:25.159 --> 01:45:25.560 Okay. 2129 01:45:25.680 --> 01:45:29.560 So oh the HVAC guys showed up. Mm hmm okay, 2130 01:45:29.880 --> 01:45:33.600 So here's a question. Okay, did you ever do any 2131 01:45:33.680 --> 01:45:40.680 hijinks like this? Order pizzas to someone's house? No, you 2132 01:45:40.760 --> 01:45:43.079 never ordered it, well like when you were a teenager. 2133 01:45:43.439 --> 01:45:47.199 You literally never ordered a pizza to someone's house. 2134 01:45:48.359 --> 01:45:52.079 No, but we did place a classified for sale ad 2135 01:45:52.119 --> 01:45:56.960 in the Rocky Mountain News about using our high school 2136 01:45:56.960 --> 01:46:03.479 principles address of saying you tennis courts must go almost free. 2137 01:46:03.880 --> 01:46:08.359 Used tennis courts, and then you put his address there. 2138 01:46:09.000 --> 01:46:10.159 Her address there? 2139 01:46:10.359 --> 01:46:12.560 What the hell? Has it used tennis court? You mean 2140 01:46:12.600 --> 01:46:13.520 tennis racket. 2141 01:46:14.119 --> 01:46:15.199 No, tennis courts. 2142 01:46:15.199 --> 01:46:19.760 We're selling used tennis courts, and we used our school principles, 2143 01:46:19.840 --> 01:46:23.239 home address and her actual real phone number. Did you 2144 01:46:23.279 --> 01:46:24.319 ever get busted? 2145 01:46:26.079 --> 01:46:28.720 No, she never figured out who it was. I never 2146 01:46:28.840 --> 01:46:31.119 thought my apologies to doctor Anderson. 2147 01:46:31.680 --> 01:46:35.880 I never would have thought to put a that's so 2148 01:46:35.960 --> 01:46:38.960 funny you said that. If I thought about that when 2149 01:46:39.000 --> 01:46:43.000 I was a teenager or in middle school particularly, I 2150 01:46:43.039 --> 01:46:47.000 would have definitely put all kinds of ads in the paper. 2151 01:46:47.319 --> 01:46:49.560 I just never even thought about it. 2152 01:46:49.840 --> 01:46:53.680 In fact, I probably go to the personals and pick 2153 01:46:53.720 --> 01:46:57.079 out a teacher that, let's just say, maybe I didn't 2154 01:46:57.119 --> 01:47:00.279 get along with, and put in a personal like, you know, 2155 01:47:00.359 --> 01:47:04.680 looking for a looking for something, an older woman, or 2156 01:47:04.720 --> 01:47:05.359 however you. 2157 01:47:05.359 --> 01:47:08.079 Wanted to phrase it. That was ingenius, man. 2158 01:47:08.680 --> 01:47:11.319 I don't know about the tennis court part. That's just 2159 01:47:11.399 --> 01:47:11.920 out there. 2160 01:47:12.560 --> 01:47:14.239 Yeah, I'm not sure who came up with that idea, 2161 01:47:14.239 --> 01:47:16.319 but it was eight dollars really well invested. 2162 01:47:16.479 --> 01:47:19.640 Oh my god, it's it's well invested as of EVA. Now, 2163 01:47:19.920 --> 01:47:22.640 all right, Steve, Steve and Jay hold tight. We'll be 2164 01:47:22.720 --> 01:47:29.560 right back after this. Steve's got a comment on that 2165 01:47:29.640 --> 01:47:30.920 extended warranty issue. 2166 01:47:30.920 --> 01:47:31.960 Steve, what's your comment. 2167 01:47:33.239 --> 01:47:35.479 Well, I'm thinking that if that was going to be 2168 01:47:35.600 --> 01:47:38.920 voided because of the rights share, he should get it 2169 01:47:38.960 --> 01:47:39.399 all back. 2170 01:47:39.319 --> 01:47:41.159 Because he wouldn't have been able to use it at all. 2171 01:47:41.359 --> 01:47:44.119 Yeah, but that doesn't I mean, that part simply doesn't matter. 2172 01:47:44.159 --> 01:47:46.039 It's going to be pro rated from the time you 2173 01:47:46.079 --> 01:47:48.880 asked for a cancelation and that's just going to be 2174 01:47:48.920 --> 01:47:52.079 part of the contract. And you know, it's not really 2175 01:47:52.159 --> 01:47:54.920 their fault that he was doing right share. In the agreement, 2176 01:47:54.960 --> 01:47:58.399 I'm sure it says no commercial vehicles now in a 2177 01:47:58.479 --> 01:48:01.159 common sense, man, I agree with you one hundred percent 2178 01:48:01.520 --> 01:48:04.439 what he bought, but we got to take this into consideration. 2179 01:48:04.920 --> 01:48:06.960 I don't know if he was doing ride share from 2180 01:48:07.039 --> 01:48:09.800 day one. He might have just started doing ride share, 2181 01:48:09.880 --> 01:48:13.119 but if he did do it from day one, you know, 2182 01:48:13.319 --> 01:48:15.600 I do agree with you there was no use for 2183 01:48:15.640 --> 01:48:19.520 that warranty, but that's just simply not how the cancelation works, 2184 01:48:19.560 --> 01:48:20.039 you follow. 2185 01:48:21.359 --> 01:48:23.399 Yeah, and then I was also thinking maybe he could 2186 01:48:23.439 --> 01:48:25.359 go claim that sticker was in the car when he 2187 01:48:25.399 --> 01:48:26.640 bought it and he never used it. 2188 01:48:27.960 --> 01:48:28.279 Yeah. 2189 01:48:28.359 --> 01:48:29.880 I was kind of thinking that too. 2190 01:48:30.000 --> 01:48:32.840 People out there that have an extended warranty if you 2191 01:48:32.960 --> 01:48:35.640 got an uber or lyft, one of the Neon signs 2192 01:48:35.720 --> 01:48:39.600 or a bumper sticker or the windshield sticker. My god, 2193 01:48:39.800 --> 01:48:43.439 remember this please. If anything, this will help you. If 2194 01:48:43.479 --> 01:48:46.880 you're going to make a claim, don't talk uber, don't 2195 01:48:46.920 --> 01:48:51.039 talk Flyft. Get the stickers, the signs and everything else 2196 01:48:51.119 --> 01:48:53.640 out of there. I mean, really, it's nuts. That's the 2197 01:48:53.680 --> 01:48:56.000 way to do that. Thank you for that. Steve three 2198 01:48:56.000 --> 01:48:58.600 oh three, seven one, three eight, two five five. 2199 01:48:58.640 --> 01:49:00.960 I am going to go to Steve maw jay. Keep 2200 01:49:00.960 --> 01:49:01.399 holding on. 2201 01:49:01.520 --> 01:49:03.520 By the way, we have two lines open three oh 2202 01:49:03.600 --> 01:49:06.640 three Martino three oh three, seven to one, three eight two, 2203 01:49:06.760 --> 01:49:10.159 five to five, rock and roll beer. What is going 2204 01:49:10.199 --> 01:49:13.199 on this weekend? And for people out there, I want 2205 01:49:13.239 --> 01:49:15.079 to tell you why we have Steve on him promote 2206 01:49:15.119 --> 01:49:18.399 his brewery. One, he's a local guy that just opened 2207 01:49:18.439 --> 01:49:22.239 a kick ass brewery. Two he actually does our theme song. 2208 01:49:22.319 --> 01:49:25.479 When you hear this show start every hour, that is Steve. 2209 01:49:25.560 --> 01:49:27.920 He does a guitar, he does the lyrics. That is 2210 01:49:27.960 --> 01:49:30.760 the theme song. He also does theme songs for all 2211 01:49:30.880 --> 01:49:34.159 kinds of businesses like the tree Farm. I think that's 2212 01:49:34.159 --> 01:49:37.680 probably his most famous in this area. But we love 2213 01:49:37.800 --> 01:49:40.760 promoting Steve and what he does. And Suzanne and I 2214 01:49:40.800 --> 01:49:43.079 have been out to Rock and Roll Brewery for the 2215 01:49:43.119 --> 01:49:45.399 first time a few weeks back, or maybe it's been 2216 01:49:45.439 --> 01:49:46.720 a month it has been. 2217 01:49:47.399 --> 01:49:48.479 It's unbelievable. 2218 01:49:48.600 --> 01:49:52.119 It is the coolest, quaintest little place you have to 2219 01:49:52.279 --> 01:49:54.960 generally register. And what I mean by that is, unlike 2220 01:49:55.000 --> 01:49:58.359 other breweries, he's only allowed what is it, Steve, twenty 2221 01:49:58.399 --> 01:49:59.840 five people on SAD. 2222 01:50:00.479 --> 01:50:02.680 That's That's what the deal is, right. 2223 01:50:04.479 --> 01:50:07.680 That's twenty five on any given Saturday. From I think 2224 01:50:07.720 --> 01:50:11.760 I'm made through October and then we have one special 2225 01:50:11.800 --> 01:50:14.319 event that we can do for seventy five. 2226 01:50:15.000 --> 01:50:16.319 Capacity at one time. 2227 01:50:16.439 --> 01:50:18.840 Now that's second and I'm Mark, are you going to 2228 01:50:18.880 --> 01:50:19.319 be there? 2229 01:50:19.680 --> 01:50:21.039 I think I am going to be there. 2230 01:50:21.119 --> 01:50:23.560 I'm still looking at that as of right now, I 2231 01:50:23.600 --> 01:50:26.159 can say I'm going to be there. There's something that 2232 01:50:26.199 --> 01:50:28.720 could happen to where I wouldn't be there, but I'd 2233 01:50:28.720 --> 01:50:31.840 give it a good eighty ninety percent chance. Suzanne and 2234 01:50:31.880 --> 01:50:34.000 I are going to be at that big deal. 2235 01:50:34.079 --> 01:50:34.239 Man. 2236 01:50:34.319 --> 01:50:36.199 I love it. In fact, I think is. 2237 01:50:36.159 --> 01:50:38.479 A sign up for that up a little bit about it? 2238 01:50:38.760 --> 01:50:40.079 Yeah, yeah, go ahead, man. 2239 01:50:41.000 --> 01:50:44.800 Okay, Well, first of all, it's called Brewfest twenty twenty five, 2240 01:50:44.880 --> 01:50:48.279 and that's rock and rollbery forty years of brewing bears. 2241 01:50:48.399 --> 01:50:52.079 Your phone keeps teetering, Steve, your phone keeps teetering in 2242 01:50:52.199 --> 01:50:52.560 and out. 2243 01:50:52.600 --> 01:50:55.159 Man, Okay, let me up better? 2244 01:50:55.439 --> 01:50:58.680 Moving around here, yeah, get get somewhere better. But it's 2245 01:50:58.720 --> 01:51:04.640 basically he's been brewing. Go ahead, no hold on, Kelly, 2246 01:51:04.840 --> 01:51:07.920 just I'll go to another call. Get him re lined up. 2247 01:51:07.920 --> 01:51:10.960 It's not worth talking about if we can hear it. Hey, Mason, 2248 01:51:11.000 --> 01:51:12.079 what's going on with you? 2249 01:51:14.439 --> 01:51:14.680 Hey? 2250 01:51:14.840 --> 01:51:18.720 So we've had an issue recently. I had an employee 2251 01:51:18.840 --> 01:51:21.039 who was working for me as just a team member 2252 01:51:21.039 --> 01:51:24.439 for about a year. I recommended her for a promotion, 2253 01:51:24.840 --> 01:51:28.000 and they made me run a background check, obviously, and 2254 01:51:28.199 --> 01:51:31.159 the background check came back and they made me terminate 2255 01:51:31.199 --> 01:51:34.520 her from even her nonsensitive position. So I was just 2256 01:51:34.640 --> 01:51:37.199 curious if there was something maybe that we can. 2257 01:51:37.039 --> 01:51:37.600 Do for her. 2258 01:51:38.039 --> 01:51:40.600 Wow, that's interesting as hell. Let me ask what was 2259 01:51:40.640 --> 01:51:41.800 on the background check. 2260 01:51:43.840 --> 01:51:47.159 So she had quite an extensive record. The biggest one 2261 01:51:47.199 --> 01:51:49.680 that the company had an issue with was attempted robbery, 2262 01:51:50.039 --> 01:51:51.399 which obviously makes sense. 2263 01:51:51.560 --> 01:51:53.760 Does she deal with cash? I mean, what does she do? 2264 01:51:53.880 --> 01:51:55.640 You don't have to say what company, but give me 2265 01:51:55.680 --> 01:51:57.600 an idea of her job. 2266 01:51:59.359 --> 01:52:02.720 She doesn't. She's been handling cash for me for about 2267 01:52:02.720 --> 01:52:03.039 a year. 2268 01:52:03.199 --> 01:52:04.920 Yeah, when I originally. 2269 01:52:04.600 --> 01:52:06.680 Hired her, we knew that she had a background because 2270 01:52:06.720 --> 01:52:07.600 I hired her out of. 2271 01:52:07.560 --> 01:52:10.359 The halfway house and you know. 2272 01:52:10.359 --> 01:52:12.279 She got out of the halfway house working with me 2273 01:52:12.399 --> 01:52:15.000 in this dismith and it's just been a weird situation. 2274 01:52:15.239 --> 01:52:17.319 Yeah. So here's the deal. 2275 01:52:17.359 --> 01:52:20.479 Man, Like almost every state where in at will state, 2276 01:52:20.880 --> 01:52:24.439 they can definitely fire you for that anytime they want. 2277 01:52:24.479 --> 01:52:27.000 How they can fire you at any reason for any time. 2278 01:52:27.239 --> 01:52:29.199 If I were you, what I would do if you 2279 01:52:29.319 --> 01:52:32.199 really do trust her, Because here's the deal. If something 2280 01:52:32.239 --> 01:52:36.239 did happen and you follow my instructions and you end 2281 01:52:36.319 --> 01:52:39.079 up keeping her, and I'm not saying that would happen, 2282 01:52:39.119 --> 01:52:42.279 but it would be a possibility. Just remember, I don't 2283 01:52:42.319 --> 01:52:44.880 know where you are with this company or if you're 2284 01:52:44.920 --> 01:52:46.720 in love with it you want to be there forever. 2285 01:52:47.000 --> 01:52:49.520 But if something ever did happen and you're putting your 2286 01:52:49.640 --> 01:52:52.039 neck out there, just watch it. I mean, I don't 2287 01:52:52.079 --> 01:52:54.680 know this person from Adam, but you might want to 2288 01:52:54.720 --> 01:52:58.000 reach out to HR and talk to HR about it 2289 01:52:58.000 --> 01:53:00.399 and say, look, I've been her supervisor, her man manager, 2290 01:53:00.439 --> 01:53:04.640 whatever that looks like, for over a year. We watch 2291 01:53:04.720 --> 01:53:07.239 her left and right. She's doing great. There's never been 2292 01:53:07.279 --> 01:53:10.479 any issues. She's turned her life around, and you kind 2293 01:53:10.479 --> 01:53:13.399 of seek out the compassion and whoever you need to 2294 01:53:13.479 --> 01:53:16.880 in HR, and that would be one way to handle it. 2295 01:53:16.960 --> 01:53:18.079 But you better watch it. 2296 01:53:18.159 --> 01:53:18.359 Man. 2297 01:53:18.680 --> 01:53:20.760 Is this a real big company or are you dealing 2298 01:53:20.800 --> 01:53:21.960 with a huge company. 2299 01:53:23.000 --> 01:53:26.000 I mean, it's somewhere in the middle. We did already 2300 01:53:26.039 --> 01:53:28.960 reach out to HR and kind of fight that battle already, 2301 01:53:29.079 --> 01:53:32.279 and HR was the one who provided the directive for 2302 01:53:32.399 --> 01:53:34.199 me to terminate her from the system. 2303 01:53:34.399 --> 01:53:37.399 Do you guys have Do you guys have, for example, 2304 01:53:38.439 --> 01:53:40.079 district managers? 2305 01:53:40.960 --> 01:53:42.600 Yeah, absolutely so I. 2306 01:53:42.560 --> 01:53:45.000 Would reach out to the district manager. And a lot 2307 01:53:45.000 --> 01:53:49.680 of organizations that are say big retail, big restaurant, stuff 2308 01:53:49.760 --> 01:53:53.560 like that, the district manager most likely has the ability 2309 01:53:53.600 --> 01:53:57.399 to overturn HR if they want to. The problem with 2310 01:53:57.479 --> 01:53:59.600 that kind of policy, and let me tell you, I 2311 01:53:59.600 --> 01:54:01.920 think it's a very good policy, to be honest, But 2312 01:54:02.560 --> 01:54:09.520 the reason most of them don't want to is exactly 2313 01:54:09.520 --> 01:54:11.920 what I told you. They're putting their neck on the line. 2314 01:54:12.319 --> 01:54:14.399 So you might talk to your DM. 2315 01:54:15.800 --> 01:54:17.680 Okay, one last thing I'm going to let you go. 2316 01:54:18.039 --> 01:54:20.840 I want to know because we don't have any written 2317 01:54:20.880 --> 01:54:24.359 policy stating that they have to be terminated in the 2318 01:54:24.479 --> 01:54:27.439 instance of that, but HR directed that would we have 2319 01:54:27.520 --> 01:54:30.039 some kind of case for a wrongful termination or something 2320 01:54:30.079 --> 01:54:30.239 like that. 2321 01:54:30.279 --> 01:54:31.359 No, it's that No. 2322 01:54:31.439 --> 01:54:34.880 No, a wrongful termination, especially in the state of Colorado, 2323 01:54:34.920 --> 01:54:37.760 would be firing somebody because they're a woman, or firing 2324 01:54:37.800 --> 01:54:41.800 someone because they're black, or firing someone because they're Jewish. 2325 01:54:41.840 --> 01:54:44.640 I mean, those are things that you simply can't do. 2326 01:54:44.720 --> 01:54:48.239 But you can pretty much fire with the exception of protections, 2327 01:54:48.479 --> 01:54:52.119 you can pretty much fire anybody for anything. Now I 2328 01:54:52.199 --> 01:54:55.119 understand the size of the company. I mean, I'm guessing 2329 01:54:55.159 --> 01:54:58.079 it's like, well, I'm not even going to guess, but anyhow, 2330 01:54:58.239 --> 01:54:59.359 what I would say is no. 2331 01:54:59.479 --> 01:55:02.000 To answer your question, it's not wrongful termination. 2332 01:55:02.439 --> 01:55:05.760 A background check was pulled, Someone's like, why the hell 2333 01:55:05.880 --> 01:55:07.399 is this person working for us? 2334 01:55:07.960 --> 01:55:09.760 And you know it is what it is. 2335 01:55:09.880 --> 01:55:10.079 Man. 2336 01:55:10.159 --> 01:55:12.239 I mean, she should be able to get unemployment and 2337 01:55:12.279 --> 01:55:15.520 find another job, although with their background that's probably not 2338 01:55:15.560 --> 01:55:18.159 going to be super easy. You can also feel free 2339 01:55:18.199 --> 01:55:20.640 because I'm not giving you legal advice I'm giving you 2340 01:55:20.920 --> 01:55:23.840 common sense from doing this for so many years. What 2341 01:55:23.920 --> 01:55:27.439 you should You can reach out and talk to an 2342 01:55:27.520 --> 01:55:29.920 unemployment attorney and most of them are going to tell 2343 01:55:29.960 --> 01:55:34.000 you pretty straightforward, probably exactly what I am. But from 2344 01:55:34.000 --> 01:55:37.880 the legal sense, if there's any chance of her going 2345 01:55:37.920 --> 01:55:41.920 after the company, but I just don't see it, man, Okay, 2346 01:55:42.079 --> 01:55:44.479 why are you so tied to it? I mean, I'm 2347 01:55:44.520 --> 01:55:49.439 just curious, now, why are you so tied after you actually, well, 2348 01:55:49.479 --> 01:55:50.960 I don't know if you are privy to it, but 2349 01:55:51.000 --> 01:55:54.439 anybody can pull a background through Colorado courts. But let's 2350 01:55:54.439 --> 01:55:57.640 say it is really bad, multiple things over lots and 2351 01:55:57.720 --> 01:56:01.600 lots of years, and she may be didn't disclose that stuff. 2352 01:56:01.800 --> 01:56:04.520 You know, a lot of bigger companies are medium sized 2353 01:56:04.560 --> 01:56:07.800 companies or even small companies. Say hey, have you ever 2354 01:56:07.840 --> 01:56:10.399 been convicted of a crime or have you ever been 2355 01:56:10.439 --> 01:56:13.439 accused of a crime? And you got to list everything out, 2356 01:56:13.520 --> 01:56:15.680 and if you list and if you forget to list 2357 01:56:15.760 --> 01:56:18.720 something right, there could be grounds. But once again, that 2358 01:56:18.760 --> 01:56:22.319 doesn't even matter because you can still fire anybody for 2359 01:56:22.399 --> 01:56:24.239 virtually anything reason. 2360 01:56:24.800 --> 01:56:26.520 Yeah, okay, all right. 2361 01:56:26.399 --> 01:56:28.520 Man, I'm glad you're trying to stick up for it. 2362 01:56:28.560 --> 01:56:30.680 You just created a relationship with her. 2363 01:56:31.880 --> 01:56:34.439 Yeah, and that's you know, I've seen her turn her 2364 01:56:34.479 --> 01:56:36.560 life around. Like I said, when when she started, she 2365 01:56:36.640 --> 01:56:40.560 was in the halfway house, and it's just I'm investment 2366 01:56:40.560 --> 01:56:42.239 in it and now trying to find her a job 2367 01:56:42.279 --> 01:56:43.960 and just see if there's anything we can do for you. 2368 01:56:44.159 --> 01:56:46.079 What I would really do and if you haven't, if 2369 01:56:46.119 --> 01:56:49.479 you haven't done it, I would reach out to whoever 2370 01:56:49.560 --> 01:56:50.840 the district manager is. 2371 01:56:50.920 --> 01:56:52.520 I don't know if that's by email. 2372 01:56:52.640 --> 01:56:54.560 I don't know what that looks like in your life, 2373 01:56:54.960 --> 01:56:57.560 but I would reach out to the district manager. 2374 01:56:58.399 --> 01:56:58.920 I don't know. 2375 01:57:00.000 --> 01:57:03.399 Once again, just be careful dipping your head into this stuff. 2376 01:57:03.439 --> 01:57:06.920 But I personally appreciate you fighting for it's evident you 2377 01:57:07.039 --> 01:57:09.960 think she's good. All right, kay or I'm sorry, Jay 2378 01:57:10.039 --> 01:57:10.479 and Kevin. 2379 01:57:10.560 --> 01:57:18.239 You guys hold tight the three zero three Martino. 2380 01:57:18.720 --> 01:57:22.319 Hey, Kelly, tell Jay we're gonna line him up tomorrow 2381 01:57:22.319 --> 01:57:26.479 when Tom's back. And then Tom also knows a mineral 2382 01:57:26.560 --> 01:57:30.279 rights attorney as well. I don't know if he can 2383 01:57:30.319 --> 01:57:33.880 line him up, but let's free that line open. Meantime, 2384 01:57:34.680 --> 01:57:39.920 Kevin's got a comment on Excel. What's your comment, Kevin Well? 2385 01:57:39.920 --> 01:57:42.239 The comment isn't so much on Excel. It's on the 2386 01:57:42.279 --> 01:57:45.640 troubleshooter team and all the people behind the scenes and 2387 01:57:45.680 --> 01:57:47.159 the Angels that are out there. 2388 01:57:48.159 --> 01:57:53.039 Oh you mean excel Our connection with Excel Energy, Yes, sir. 2389 01:57:53.079 --> 01:57:55.000 What was the problem? What was the issue? 2390 01:57:56.119 --> 01:57:58.800 Well, about six months ago I called him because my 2391 01:57:58.920 --> 01:58:01.359 gas meter was built it at like a forty five 2392 01:58:01.399 --> 01:58:05.079 degree angle and I was afraid it was going to 2393 01:58:05.119 --> 01:58:08.199 be leaking or you know, come to something even worse, 2394 01:58:08.279 --> 01:58:11.840 because it just kept sinking and kind of like unscrewing 2395 01:58:11.880 --> 01:58:17.119 itself basically. So anyways, about six I think I remember this. 2396 01:58:17.239 --> 01:58:22.640 It was literally crooked, like half of it was sinking. Yes, sir, Yeah, 2397 01:58:22.680 --> 01:58:23.439 and you tried. 2398 01:58:23.239 --> 01:58:25.399 To get you tried to get Excel out there to 2399 01:58:25.439 --> 01:58:28.720 fix it a million and a half times. 2400 01:58:28.760 --> 01:58:31.399 Well, I would say at two different times. Yes, don't 2401 01:58:31.399 --> 01:58:33.920 I apologize for the noise it's raining. 2402 01:58:33.640 --> 01:58:36.600 Like a yeah, no, it looks like it looks like 2403 01:58:36.640 --> 01:58:38.840 it sounds like it. So we got involved and we 2404 01:58:38.880 --> 01:58:41.279 reached out. How long did it take for Excel to 2405 01:58:41.319 --> 01:58:42.600 get out there and fix a meter? 2406 01:58:43.960 --> 01:58:47.119 Well, the last message I got was from Sues yesterday, 2407 01:58:48.000 --> 01:58:51.279 and I got up today and there was an Excel 2408 01:58:51.479 --> 01:58:53.680 Energy guy parked in front of my house. 2409 01:58:54.680 --> 01:58:54.960 Nice. 2410 01:58:54.960 --> 01:58:56.920 I didn't know he was out there. I was in 2411 01:58:56.920 --> 01:59:00.199 my office working. So then I finally saw him one 2412 01:59:00.239 --> 01:59:02.520 of my cameras. So I went and confronted him and said, 2413 01:59:02.520 --> 01:59:04.880 are you here for me? And he goes yes, and 2414 01:59:04.920 --> 01:59:08.840 I go, that's awesome, and he goes he tells me. 2415 01:59:08.880 --> 01:59:10.159 He says, I'm already done. 2416 01:59:10.680 --> 01:59:12.680 Awesome and yeah. 2417 01:59:12.720 --> 01:59:15.439 And the gentleman's name was Josh And basically what he 2418 01:59:15.520 --> 01:59:19.199 did was he replaced the entire beater and all the 2419 01:59:19.239 --> 01:59:22.439 piping and everything. I'll send a picture, nice man, I 2420 01:59:22.439 --> 01:59:23.279 get home tonight. 2421 01:59:24.000 --> 01:59:26.239 That check line, we'll chalk that up. 2422 01:59:26.279 --> 01:59:29.279 So up till you we had three hundred and forty 2423 01:59:29.319 --> 01:59:32.680 eight million, six hundred and forty seven thousand, eight hundred 2424 01:59:32.720 --> 01:59:36.199 and twelve dollars and seventeen cents. I'm going to go 2425 01:59:36.279 --> 01:59:39.000 ahead and throw on a thousand bucks. 2426 01:59:39.000 --> 01:59:39.359 How's that. 2427 01:59:40.680 --> 01:59:42.600 I would not disagree with that at all. 2428 01:59:42.680 --> 01:59:43.119 I love it. 2429 01:59:43.159 --> 01:59:45.319 Hey, Kevin, I appreciate the follow up. A lot of 2430 01:59:45.399 --> 01:59:47.600 times we help people out and we never hear back 2431 01:59:47.600 --> 01:59:50.680 from him. One of the biggest ones, and it really 2432 01:59:50.720 --> 01:59:54.920 irritated me. And I always digress, But then I don't digress. 2433 01:59:55.520 --> 01:59:59.079 But this guy bought a mini house one hundred thousand 2434 01:59:59.079 --> 02:00:02.279 bucks the company. He basically dropped it off on a 2435 02:00:02.319 --> 02:00:06.000 dirt road in the middle of nowhere and he had 2436 02:00:06.039 --> 02:00:07.079 no way of moving it. 2437 02:00:07.359 --> 02:00:09.319 And we got him a full refund. 2438 02:00:10.079 --> 02:00:13.119 And that SOB would not come on and talk about 2439 02:00:13.159 --> 02:00:17.960 it because he signed, of course, a uh basically a waiver. 2440 02:00:18.039 --> 02:00:24.279 He signed a unconditional uh go ahead non disclosure. But 2441 02:00:24.399 --> 02:00:26.199 it still pissed me off because we got him one 2442 02:00:26.279 --> 02:00:29.039 hundred grand I said, why didn't you call up and 2443 02:00:29.159 --> 02:00:32.199 leave a message before you signed it? Then we could 2444 02:00:32.239 --> 02:00:34.600 have played the message because I'd owned the message. There's 2445 02:00:34.640 --> 02:00:37.359 a million ways we could have worked this output. I 2446 02:00:37.439 --> 02:00:40.159 do appreciate that. Kevin, what's going on with you? Or 2447 02:00:40.199 --> 02:00:43.319 I'm sorry Mary, you're first? What's going on with this car? 2448 02:00:45.239 --> 02:00:45.439 Oh? 2449 02:00:45.680 --> 02:00:49.840 Hi, Yes, it's uh, there's so many things that's been 2450 02:00:49.960 --> 02:00:50.960 hard to even. 2451 02:00:50.880 --> 02:00:53.720 Well, let's start with who. Let's start with the company. 2452 02:00:53.720 --> 02:00:55.920 What what are you having a problem with? A car 2453 02:00:56.039 --> 02:00:58.720 dealership or a car repair shop? 2454 02:01:00.119 --> 02:01:04.560 So, yes, it's a car repair shop in Littleton, Colorado. 2455 02:01:04.560 --> 02:01:04.920 What's the. 2456 02:01:07.640 --> 02:01:08.479 Tailor car care? 2457 02:01:08.640 --> 02:01:11.800 Okay, so when did they work on your car? 2458 02:01:12.319 --> 02:01:15.960 Well, it originally was towed to them in August of 2459 02:01:16.119 --> 02:01:20.520 last year, after installed on the side of the road. 2460 02:01:20.600 --> 02:01:23.279 I'm single mom with four kids, and my job was 2461 02:01:23.560 --> 02:01:26.960 doing Uber deliveries. Just during a delivery. 2462 02:01:26.720 --> 02:01:28.920 So installed on the side of the roads, you bring 2463 02:01:28.960 --> 02:01:31.000 it over to Taylor Car Care and what did they 2464 02:01:31.039 --> 02:01:31.479 sell you? 2465 02:01:32.760 --> 02:01:34.960 Well, first, I had a friend that put in a 2466 02:01:35.000 --> 02:01:37.239 new couple of new sensors, like I can run my 2467 02:01:37.279 --> 02:01:41.399 own scams and somewhat familiar my car and everything. But yeah, 2468 02:01:41.439 --> 02:01:44.760 I had it towed to them, and initially they told 2469 02:01:44.760 --> 02:01:49.479 me that it needed just a timing belt replacement. 2470 02:01:50.039 --> 02:01:53.000 Well that's weird it needed did it still start up 2471 02:01:53.000 --> 02:01:57.239 and run? What were the symptoms? Again, it wasn't starting, okay, 2472 02:01:57.239 --> 02:01:59.920 it simply wouldn't start okay. So they got over there, 2473 02:02:00.039 --> 02:02:02.239 said the timing belt broke. So they wanted to sell 2474 02:02:02.279 --> 02:02:02.840 you a kid. 2475 02:02:03.760 --> 02:02:04.680 That's what they said. 2476 02:02:04.800 --> 02:02:05.840 Yes, did you buy it? 2477 02:02:07.079 --> 02:02:10.600 Well, what ended up happening was he took about another 2478 02:02:10.600 --> 02:02:12.159 week and a half to get back to me and 2479 02:02:12.199 --> 02:02:16.319 tell me that it actually needed an entirely new engine 2480 02:02:16.520 --> 02:02:19.399 and all of the wiring redion. 2481 02:02:19.760 --> 02:02:23.359 Okay, so I don't know what that means. The wiring, 2482 02:02:23.399 --> 02:02:24.119 what does that mean? 2483 02:02:25.079 --> 02:02:29.239 Yeah, it had some aftermarket wiring from previou gonor like 2484 02:02:29.319 --> 02:02:31.920 just for they were going to put in a whole 2485 02:02:31.920 --> 02:02:32.640 new wiring. 2486 02:02:32.960 --> 02:02:35.520 Let me say something real quick here, Mary. So number one, 2487 02:02:35.880 --> 02:02:39.319 if the timing belt breaks on that, that's an interference engine. 2488 02:02:39.399 --> 02:02:42.840 So if unless if it breaks it like the perfect 2489 02:02:42.880 --> 02:02:46.319 time ever, you are going to end up needing an 2490 02:02:46.399 --> 02:02:49.840 upper half of that engine. So let's just talk about that, 2491 02:02:50.039 --> 02:02:52.479 not the rewiring. Did you buy an engine? 2492 02:02:53.640 --> 02:02:57.560 I did, okay, because I had lost my job, you know, 2493 02:02:58.199 --> 02:03:00.880 because I was doing Uber deliveries. It took me four 2494 02:03:00.920 --> 02:03:04.359 months too. I had a I did like a gofund 2495 02:03:04.399 --> 02:03:06.359 me and I had So. 2496 02:03:06.279 --> 02:03:07.279 What happened from there? 2497 02:03:07.319 --> 02:03:07.520 Though? 2498 02:03:07.560 --> 02:03:10.760 They installed the engine and then what Yeah? 2499 02:03:10.840 --> 02:03:13.960 So I finally got it back in late December, and 2500 02:03:14.800 --> 02:03:17.000 it was when I got in and started driving, it 2501 02:03:17.039 --> 02:03:22.119 was still saying that the oil pressure was low. They 2502 02:03:22.119 --> 02:03:24.000 told me, just disregard that. 2503 02:03:25.359 --> 02:03:28.600 You're saying that's part of the wiring issue. 2504 02:03:29.239 --> 02:03:32.600 They weren't really giving me any answers. Communication was one 2505 02:03:32.600 --> 02:03:34.119 of the biggest problems I had with them. 2506 02:03:34.279 --> 02:03:36.840 Okay, so where does it stand now? Does the cars 2507 02:03:36.880 --> 02:03:39.319 still drive but the oil pressure light's coming on? 2508 02:03:40.319 --> 02:03:40.399 No? 2509 02:03:41.000 --> 02:03:44.159 It started having so many problems immediately like that was 2510 02:03:44.640 --> 02:03:46.039 my initial problem. 2511 02:03:46.159 --> 02:03:46.279 Right. 2512 02:03:46.319 --> 02:03:48.319 I reached out to them because that was happening, and 2513 02:03:48.960 --> 02:03:50.039 his response. 2514 02:03:49.720 --> 02:03:52.600 Was it runs and drives right and one. 2515 02:03:53.119 --> 02:03:56.399 Like different employees were giving me different information. Some of 2516 02:03:56.439 --> 02:03:59.039 them would say, don't tell the owner. 2517 02:03:59.439 --> 02:04:01.399 Yeah, but I'm trying to get to where we're at 2518 02:04:01.560 --> 02:04:03.600 right now. So where are we at right now? What 2519 02:04:03.640 --> 02:04:05.239 are they saying is wrong with it? 2520 02:04:06.000 --> 02:04:09.720 Yeah, it's been kind of a long journey, because. 2521 02:04:09.680 --> 02:04:12.159 I get that this is this is a long journey too, 2522 02:04:12.279 --> 02:04:16.199 So what's going on? Like, no, you don't have to apologize. 2523 02:04:16.239 --> 02:04:18.800 I get it, you're very frustrated. I understand where you're 2524 02:04:18.800 --> 02:04:21.119 coming from. But what I want to know is, right 2525 02:04:21.159 --> 02:04:24.359 now are they refusing to fix something? Are they saying 2526 02:04:24.439 --> 02:04:26.359 it has nothing to do with the engine? What are 2527 02:04:26.359 --> 02:04:26.880 they saying? 2528 02:04:27.920 --> 02:04:31.319 Well, I finally was able to afford a diagnostic at 2529 02:04:31.399 --> 02:04:33.359 Audia of Denver, and I want to give them a 2530 02:04:33.399 --> 02:04:36.039 shout out because they've been like super amazing. And what 2531 02:04:36.039 --> 02:04:40.199 did they say, Oh, well, there's a bunch of broken 2532 02:04:40.239 --> 02:04:44.560 parts on this alleged replacement engine. 2533 02:04:44.039 --> 02:04:47.520 Like what give me a big one he's got? 2534 02:04:47.760 --> 02:04:51.159 Well, he's email me, emailing me like a full list, 2535 02:04:51.319 --> 02:04:51.840 But did he. 2536 02:04:51.840 --> 02:04:54.560 Email it yet? And Drive did he email it yet? 2537 02:04:55.800 --> 02:04:57.640 I could look Let's see this. 2538 02:04:57.760 --> 02:05:00.760 Hold on, Hold on, hold on, Kelly, I want that email. 2539 02:05:00.840 --> 02:05:04.119 I want to see what the dealership said was wrong 2540 02:05:04.199 --> 02:05:04.439 with that. 2541 02:05:04.680 --> 02:05:05.000 Mary. 2542 02:05:05.359 --> 02:05:07.319 I want a little more time to deal with it. 2543 02:05:07.359 --> 02:05:10.079 Plus I want to see and I'm glad you brought 2544 02:05:10.119 --> 02:05:14.119 it somewhere else to get an opinion of what's actually 2545 02:05:14.199 --> 02:05:14.760 going on. 2546 02:05:15.159 --> 02:05:17.840 I look forward to getting that email today. Kelly. 2547 02:05:18.119 --> 02:05:19.880 Make sure I get a copy of that, and I'll 2548 02:05:19.920 --> 02:05:22.560 look at it when I'm home tonight, and then let's 2549 02:05:22.600 --> 02:05:30.159 get Mary right back on tomorrow. Everybody, hold tight. Don't 2550 02:05:30.159 --> 02:05:32.800 forget three ho three Martino. That number works on and 2551 02:05:32.840 --> 02:05:36.680 off the air. Steve Moss Rock and Roll Brewery. We 2552 02:05:36.760 --> 02:05:38.600 got a huge weekend coming up. 2553 02:05:38.640 --> 02:05:38.840 Man. 2554 02:05:39.000 --> 02:05:42.640 Once a year they let you have a big shin 2555 02:05:42.800 --> 02:05:47.119 dig out at the brewery. What day is it this year? 2556 02:05:48.680 --> 02:05:49.119 This year? 2557 02:05:49.560 --> 02:05:53.039 Well, it was our first year. Is August second, that's 2558 02:05:53.039 --> 02:05:56.279 a Saturday. It'll be two o'clock to ten at night. 2559 02:05:56.520 --> 02:05:56.800 Nice. 2560 02:05:57.199 --> 02:06:00.319 You know if you book an advance at all, If 2561 02:06:00.319 --> 02:06:02.199 you book an advance, you're going to get a seven 2562 02:06:02.239 --> 02:06:05.600 piece Famous Days brisket meal. I mean it has a 2563 02:06:05.640 --> 02:06:09.239 lot of stuff. Uh. If you come to data event, 2564 02:06:09.359 --> 02:06:10.199 you know you won't get that. 2565 02:06:10.399 --> 02:06:13.479 Also, you gotter look online, look. 2566 02:06:13.279 --> 02:06:17.239 At online at rock and Roll dot Beer. That's rock 2567 02:06:17.319 --> 02:06:19.960 and Roll dot Beer with a letter N or A 2568 02:06:20.119 --> 02:06:24.279 and and you you'll see the event's shirts. There's two 2569 02:06:24.319 --> 02:06:26.359 different styles to choose from, and you can buy one 2570 02:06:26.399 --> 02:06:29.159 if you like them. Both ante get you get together. 2571 02:06:29.199 --> 02:06:31.920 One you get to catered meal. You get to pick 2572 02:06:32.000 --> 02:06:34.760 from a shirt. And I've seen your shirts. We're not 2573 02:06:34.880 --> 02:06:37.920 talking a cheap eight dollars T shirt. These are nice 2574 02:06:38.039 --> 02:06:40.960 freaking shirts. And you can see an example of them 2575 02:06:41.079 --> 02:06:43.239 or what they're going to look like at rock and 2576 02:06:43.479 --> 02:06:47.479 Roll Dot Beer. But you're also going to have live music. 2577 02:06:47.239 --> 02:06:50.760 Right, Yeah, you have a kind of a small thing. 2578 02:06:50.800 --> 02:06:52.720 We don't want to get too loud. But guess what 2579 02:06:52.760 --> 02:06:56.000 I'm gonna do, especially if you come. I'm gonna take 2580 02:06:56.039 --> 02:06:58.279 one of my Marshall stacks. You know I used to tour 2581 02:06:58.239 --> 02:07:01.680 and big coliseums. You're not gonna hear hairband days. I'm 2582 02:07:01.680 --> 02:07:04.199 gonna take those big Marshall stacks. I'm gonna bring them 2583 02:07:04.199 --> 02:07:06.159 out by the brewery, by the Harley. You saw the 2584 02:07:06.199 --> 02:07:09.680 Harley there. I'm gonna crank with the entertainment that I've hired. 2585 02:07:09.840 --> 02:07:12.000 I'm gonna crank with them and do some blues and 2586 02:07:12.039 --> 02:07:13.920 I'm gonna, you know, I'm gonna have some fun. 2587 02:07:14.039 --> 02:07:16.439 You're gonna do the tree Farm jingle, though. 2588 02:07:16.960 --> 02:07:19.039 I will do the tree Farm as a matter of fact. 2589 02:07:19.079 --> 02:07:22.520 We're gonna do contests giving things away from people singing. 2590 02:07:22.720 --> 02:07:25.520 And we're gonna do air guitar contest and give a 2591 02:07:25.640 --> 02:07:28.760 free guitar away. That's the ground price. This is gonna 2592 02:07:28.800 --> 02:07:29.079 be real. 2593 02:07:29.159 --> 02:07:31.600 Yeah. Wait, what do you mean like a guitar or 2594 02:07:31.640 --> 02:07:32.680 a blow up guitar. 2595 02:07:33.880 --> 02:07:36.600 No, no, we're giving up a guitar like a strata cancer. 2596 02:07:36.800 --> 02:07:38.640 Oh my god, oh me, I'm not cheap. 2597 02:07:38.800 --> 02:07:41.039 And then you said, also you were thinking to do 2598 02:07:41.159 --> 02:07:44.119 in another tournament with the what do you call that 2599 02:07:44.199 --> 02:07:45.800 where you throw the things in the hole. 2600 02:07:46.079 --> 02:07:51.319 Yeah, there's gonna be off the four Cornhead brew Fast Tournament. 2601 02:07:53.680 --> 02:07:54.079 If you do. 2602 02:07:55.319 --> 02:07:59.920 I did all this stuff online and it's good. 2603 02:08:00.880 --> 02:08:04.880 My god, Steve your once again you're cutting in and out. 2604 02:08:05.319 --> 02:08:07.439 I'm gonna finish up for you. Here's the deal, and 2605 02:08:07.479 --> 02:08:09.760 we're going to be talking more about it. But if 2606 02:08:09.800 --> 02:08:13.119 you go to Rockinroll Dot Beer, Suzanne and I most 2607 02:08:13.239 --> 02:08:16.399 likely are gonna be out there, but there's only seventy 2608 02:08:16.439 --> 02:08:17.119 five people. 2609 02:08:17.439 --> 02:08:18.560 It's great. 2610 02:08:18.600 --> 02:08:21.760 He's got seventeen different kinds of beer and this thing 2611 02:08:21.880 --> 02:08:24.359 is going to include lunch or dinner, whatever you want 2612 02:08:24.399 --> 02:08:24.840 to call it. 2613 02:08:25.680 --> 02:08:29.039 Follow Tom Martino at Real Tom Martino and. 2614 02:08:29.079 --> 02:08:31.359 Stay connected with all of us at six thirty k 2615 02:08:31.800 --> 02:08:32.960 kayhow dot com. 2616 02:08:32.680 --> 02:08:36.359 And on the iHeartRadio app. This is Denver's thump station, 2617 02:08:36.760 --> 02:08:38.119 six thirty k howse