Speaker 1: Yeah, ripped up.
Speaker 2: You need advice, so you don't.
Speaker 1: Have come running suspass as we can. Shooter's gonna help
Speaker 1: come man, This is the Troubleshooter Show.
Speaker 3: Now Tom Martino, Hello.
Speaker 2: Tom Martino here, Welcome to the show. We as you
Speaker 2: know if you've been tuning in. This is the longest
Speaker 2: running radio show in America with the same host still
Speaker 2: on the air, and I would say one of the
Speaker 2: most productive shows when it comes to actually making a difference.
Speaker 4: Now what do I mean by that. I mean there
Speaker 4: are a lot.
Speaker 2: Of great shows out there. Most of them, let's face it,
Speaker 2: their politics and they want to convince you or get
Speaker 2: you to their side. What I want to do is
Speaker 2: help you not be ripped off.
Speaker 4: That's it.
Speaker 2: Three oh three seven to one three talk three seven
Speaker 2: one three A two five five. You can get right through.
Speaker 2: You can also call three oh three Martino twenty four
Speaker 2: to seven three oh three six two seven eight four
Speaker 2: six six. Now that number is cool because when we're
Speaker 2: not here, it goes to our office, our voicemail. If
Speaker 2: you leave a message, we will call you back. So
Speaker 2: there's no excuse not to get on the air. If
Speaker 2: you have a problem, a question or complaint. Now you
Speaker 2: may have heard some things in the newsday consumer related.
Speaker 2: We have a bunch of things to talk about. First
Speaker 2: of all, I did get a bunch of texts from
Speaker 2: Eric from yesterday, the guy who claims somebody called them
Speaker 2: a racist. I'm going to go over that briefly in
Speaker 2: a minute.
Speaker 5: Here.
Speaker 2: We also have some consumer trends going on that I
Speaker 2: want to get to. One of the consumer problems from yesterday. Really,
Speaker 2: after I looked at it, Mark, it really bothered me.
Speaker 6: We're talking to ours a lot of them.
Speaker 2: Mark this one with David, the Florida photographer who rented
Speaker 2: a car out at DIA and then was sent I
Speaker 2: did an envoyed this morning. By the way, I looked
Speaker 2: at those photos and then I talked to people about it,
Speaker 2: and every one of them said, this is normal road rash.
Speaker 2: How do you target all of those little dings to
Speaker 2: one person who rented a car. It's not damaged like
Speaker 2: he dented or even hail damage or we're I.
Speaker 4: Mean they're all over, they're scattered all over the car.
Speaker 2: Virtually impossible to nail on one user one time. And
Speaker 2: I think there's more to it, and this guy's got
Speaker 2: to really take some action, because the more I look
Speaker 2: at it, I'm thinking, even as a social post, they're tiny,
Speaker 2: tiny little spots when you go and rent a car.
Speaker 2: I've done this, and even with loaner cars, at vehicles
Speaker 2: they have told me, hey, don't worry about that. We
Speaker 2: don't look at normal nicks and stuff. We look at
Speaker 2: like damage, okay, or a dent maybe bigger than a quarter.
Speaker 2: They would tell me, I look at I've never been
Speaker 2: dinged for little things like this. What was the name
Speaker 2: of the company. I think it was a new company
Speaker 2: that he had rented from, and I never heard of
Speaker 2: the company before, but it was a weird name, some
Speaker 2: company that I've never heard from. Heard about that. He
Speaker 2: didn't put it in his email. But I want to
Speaker 2: revisit this because it is a problem that really bothered me.
Speaker 2: Now another thing today you've heard and you'll hear in
Speaker 2: the news that in Colorado there is a revised lemon
Speaker 2: law taking effect or revisions in the current lemon law.
Speaker 2: Here's the problem. Even though it's revised, the lemon law
Speaker 2: has absolutely no teeth. People think if they have a
Speaker 2: lemon by law that you have to take the car back.
Speaker 2: If you're a dealer, or give a refund. Not true
Speaker 2: at all. In Colorado, a lemon law simply defines a lemon,
Speaker 2: and there have been changes made to that law that
Speaker 2: will go over. One of the main things is it
Speaker 2: used to be the first year or twelve thousand miles
Speaker 2: or the warranty period, whichever is shorter. Now it expands
Speaker 2: the time to twenty four thousand miles or two years.
Speaker 2: But I haven't read the exact text, so I'm not
Speaker 2: sure if they go beyond the normal warranty period.
Speaker 4: I think they.
Speaker 2: Do, but we'll have to see. Also, it used to
Speaker 2: be that if you lost the use of your vehicle
Speaker 2: for thirty days, it was considered a lemon.
Speaker 4: Now it's down to twenty four days.
Speaker 2: Not such a big deal, but it's twenty four days,
Speaker 2: but still it's not automatic. Next, you used to have
Speaker 2: to give them four chances to fix the car, and
Speaker 2: it had to be a substantial complaint for driveability and marketability.
Speaker 2: Now it's three. You have to give them three chances,
Speaker 2: no longer four. They used to say three times, but
Speaker 2: it's not. It was four because you had to take
Speaker 2: it back for the fourth time. So now it's three times.
Speaker 2: If they can't fix it on the third attempt, it
Speaker 2: is legally element Now it's two attempts for something called
Speaker 2: safety based conformity. What is a safety based conformity? Again,
Speaker 2: the law doesn't get too detailed. This law is a
Speaker 2: good attempt at helping people in the very beginning.
Speaker 4: I was a pusher of this law way.
Speaker 2: Back before they had one in Colorado, but it never
Speaker 2: really had teeth. I think they should have, you know,
Speaker 2: some kind of enforcement where they go to a dealer
Speaker 2: and try to negotiate a settlement through the dealer licensing.
Speaker 4: Where it's not It really isn't.
Speaker 2: Now it says here current law requires manufacturer to be
Speaker 2: notified of a defect or given the opportunity to cure
Speaker 2: the defect. And then the act adds a ten business
Speaker 2: day limit on the opportunity to cure, so you have
Speaker 2: to give them. It says it's subject to reasonable repairs,
Speaker 2: but there's a ten day limit. Also, current law allows
Speaker 2: a dealer when buying back a vehicle to deduct reasonable
Speaker 2: allowance for use of the car. Okay, Now, the new
Speaker 2: law or the revisions actually has a schedule of what
Speaker 2: is considered reasonable or what is the allowance for use.
Speaker 7: The law.
Speaker 2: Does not affect it. It says, Okay, the law exempts
Speaker 2: from the Lemon Law vehicles that have a problem that
Speaker 2: does not affect marketability. Okay, but you can bring up
Speaker 2: safety concerns. But marketability used to be the big thing.
Speaker 2: Is this going to affect the value of the car?
Speaker 2: The Act changes the statute of limitations from an earlier
Speaker 2: of six months after expiration of a warranty or within
Speaker 2: a year, and so it goes up to thirty months
Speaker 2: after the original delivery. It requires the dealer to allow
Speaker 2: an agent of the purchurer of the purchaser to inspect
Speaker 2: the vehicle and listen to this, provide a seven day
Speaker 2: free look period during rich Now this is the biggest thing,
Speaker 2: during which the purchaser may return the motor vehicle and
Speaker 2: receive a full refund. Now, this is the part that
Speaker 2: I find major. If I'm reading this correctly, the new
Speaker 2: Lemon law says, must allow an agent of a purchaser
Speaker 2: to inspect a motor vehicle or listen to this provide
Speaker 2: a seven day free look. In other words, if you
Speaker 2: don't let someone inspect the vehicle, they get seven days.
Speaker 4: In which they can return.
Speaker 2: The vehicle for a full refund.
Speaker 4: Now you must inform the.
Speaker 2: Purchaser of their inspection right to make the inspect So
Speaker 2: if the dealer, a dealer has to say you have
Speaker 2: a right to have this car inspected by an independent expert.
Speaker 2: If they don't give you that right, you have a
Speaker 2: seven day free look. Think about that.
Speaker 4: Now, there are a lot of other things.
Speaker 2: But again this was approved and it went into effect,
Speaker 2: or it goes into effect today.
Speaker 4: The problem is, here's the problem.
Speaker 2: It's nothing is automatic about it now, this seven day look.
Speaker 2: And another thing, it's new vehicles. Okay, so I don't
Speaker 2: believe you can take a used vehicle and say I
Speaker 2: get a seven day free look. Everything I'm reading says
Speaker 2: new vehicle. But if you have any questions on this,
Speaker 2: we can go through it. And that brings up another topic.
Speaker 2: Why are making people angry? New cars have what's called
Speaker 2: an anger indexed And it was developed by these lawyers,
Speaker 2: not in Denver, but these lawyers who took together all
Speaker 2: of the ratings and came up with what they called
Speaker 2: an anger indexed of cars. Not necessarily based on how
Speaker 2: long they've lost it or how long they were without it,
Speaker 2: or how much they love it. It's how much they
Speaker 2: how angry they get over these vehicles based on dealers, driveability, service,
Speaker 2: maintenance parts, and we'll go over some of that. Okay,
Speaker 2: If you have any calls, problems, questions, complaints like Jackie
Speaker 2: she has a friend with an issue with the landlord.
Speaker 2: Will take that coming up. I'm Tom Martino three zero
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Speaker 2: has a friend has a problem with a landlord, or
Speaker 2: a friend has a problem with the landlord, Jackie.
Speaker 4: Shoot, what's happened in Jackie?
Speaker 8: Hi?
Speaker 9: Good morning?
Speaker 10: Hi?
Speaker 4: What's going on?
Speaker 2: Jackie?
Speaker 9: Yep, my friend Sally's landlord is charging her a two
Speaker 9: hundred dollars reletting. See. Now that that reletting see is
Speaker 9: in her lease, and so I don't know if her
Speaker 9: reletting usually means that they've broken the leaf. She did
Speaker 9: not do that. She fulfilled the leaf until May thirty first,
Speaker 9: but it's part of the contract. So I don't know
Speaker 9: if it's a LEAs.
Speaker 4: Okay, what that means is this? What that means is this?
Speaker 2: If she's renewing, they it's a renewal fee. Basically they're
Speaker 2: allowed to do it. If it's specified in the lease,
Speaker 2: they can't do it. Just Willie it has to be
Speaker 2: in the lease, because that would be considered getting around
Speaker 2: the just cause. In other words, if let's say somebody
Speaker 2: wanted to end the lease. Nowadays, you can't just end
Speaker 2: the lease. You have to have a reason, and if
Speaker 2: it's not good enough, a tenant can take a landlord
Speaker 2: to court and actually.
Speaker 4: Renew the lease.
Speaker 2: So here's the deal. If that lease is up and
Speaker 2: there's a two hundred dollars fee specified, they can charge it.
Speaker 2: They can't change it, they can't raise it, they can't
Speaker 2: make it punitive, but they can charge it. And it
Speaker 2: doesn't mean just when you break a lease. It is
Speaker 2: what a landlord considers a renewal fee. And they're they're
Speaker 2: they're they're very common.
Speaker 9: Okay, she's not renewing, and she didn't get out of
Speaker 9: it early. She fulfilled the term of her lease.
Speaker 2: Oh well, okay, they can't wait a minute. Wait a minute, Well,
Speaker 2: I'm sorry, maybe I'm misunderstood. You are you telling me
Speaker 2: she's leaving under normal circumstances at the end of the
Speaker 2: lease and they want to charge her two hundred bucks.
Speaker 9: That's correct.
Speaker 2: Wait a minute. In the lease they wait, but bye bye.
Speaker 2: Hold on, So even though she's ending the lease, it
Speaker 2: says when you leave, we're going to charge you to
Speaker 2: release this to someone else. Answer what I mean? That
Speaker 2: may be in the lease, but it sounds to me
Speaker 2: and I'm not. I'm not giving you legal advice, but
Speaker 2: something called unconscionable. And that's just a principle used many
Speaker 2: times in the law where even though you agreed to something,
Speaker 2: it's weird and sometimes won't be enforced. But mate, we
Speaker 2: do you have the lease in front of you.
Speaker 9: I don't have it in front of me.
Speaker 2: Can you get us? Can I mark this pending? Can
Speaker 2: you get us a copy?
Speaker 4: I want to have our real estate attorney go over it.
Speaker 11: Sure.
Speaker 2: I just can't believe that. So she's leaving and she's
Speaker 2: not late, she's not cutting short, she's just leaving and
Speaker 2: he's taking that out of her security deposit.
Speaker 9: That's correct?
Speaker 2: Wow? Okay, I mean geez, I need to see how
Speaker 2: it's worded and we'll get Brad. Oh wait, is he
Speaker 2: on right now? Okay?
Speaker 10: Is he on?
Speaker 6: Mark?
Speaker 4: Thanks? See Marks? Mark's on top of this thing.
Speaker 2: Mark.
Speaker 4: Did you get Brad on?
Speaker 6: Yeah?
Speaker 2: He's on, man, Thank you. You know what, Brad, we
Speaker 2: don't have the lease in front of us. But I've
Speaker 2: heard of renewal fees, Brad. In a lease.
Speaker 4: For example, I have a year's lease.
Speaker 2: At the end of it, if I decide to renew,
Speaker 2: they charge me a renewal fee and they do some
Speaker 2: paperwork maybe or whatever. But it's specified in the lease,
Speaker 2: and I've always thought, Okay, I've seen those before.
Speaker 4: This one's a little different.
Speaker 2: Jackie says that her friend is being charged a two
Speaker 2: hundred dollars reletting fee, but she's leaving. She's fulfilled the
Speaker 2: terms of the lease completely. She's not getting out early.
Speaker 2: She's never been late. She's just terminating her lease and
Speaker 2: the landlord's taking back the apartment.
Speaker 4: It's just a normal end of lease situation.
Speaker 2: But the landlord is taking two hundred dollars out of
Speaker 2: the security deposit to release it to someone else. Does
Speaker 2: that sound weird to you? It is in the lease, right, Jackie,
Speaker 2: that's correct. Now, how do you know it's in the
Speaker 2: least Did you read it or did she tell you that?
Speaker 2: She told me that, Brad, Have you ever heard of
Speaker 2: this before? Just a it's just like a you know,
Speaker 2: it's kind of like an end of lisea on a car.
Speaker 2: They have all kinds of fees they charge people. Can
Speaker 2: they just do that since they put it in the lease?
Speaker 4: Can they do that?
Speaker 8: Well?
Speaker 12: The colt of law has changed just recently that were
Speaker 12: they're prohibiting landlord fees on not renewing, so that this
Speaker 12: should be.
Speaker 2: Avoid Oh really, okay, that's good to know. Brad.
Speaker 4: When did that law go into effect?
Speaker 12: I'm trying to put my finger on it right here
Speaker 12: my computer. I'm not at the moment, so, oh no,
Speaker 12: that's okay.
Speaker 2: But but so would that go retroactive, like if this
Speaker 2: lease was signed, let's say a year before that law
Speaker 2: went into effect. It when it when it ends is
Speaker 2: when it takes precedent.
Speaker 12: Yeah, I think as soon as the law passed and
Speaker 12: land lage could no longer charge the fee. Now it's
Speaker 12: separate from if there was like a cleaning fee that's
Speaker 12: in there for the end of the term. Okay, that
Speaker 12: would that would be fine?
Speaker 2: Yeah, it depends on how it's worded, Jackie. That's why
Speaker 2: I said we need to see it. But if it's
Speaker 2: simply a non renewal fee or a reletting fee or
Speaker 2: some kind of fee, Brad is indicating that may not
Speaker 2: that may be void by the new law. Did the
Speaker 2: landlord actually take the money out yet?
Speaker 9: Yes, they have just shut the reconciliation.
Speaker 2: Oh did they take.
Speaker 4: Anything else out of her security deposit?
Speaker 9: They took several other things out that we will be
Speaker 9: challenging him with.
Speaker 8: With a letter.
Speaker 2: Well, this is one you challenge as well, and I
Speaker 2: would cite the law. Do you have the CRS Brad
Speaker 2: by any chance the Colorado revised atue?
Speaker 12: No, I'm looking it up.
Speaker 2: Okay, I'm gonna come, Jackie. If you keep listening. You
Speaker 2: don't have to hang on the line, but keep listening.
Speaker 2: Brad'll get us that CRS number and then we can
Speaker 2: put it out to you. I'm Tom Martinez. We have
Speaker 2: more coming up. This is good information. Brad O'Brien is
Speaker 2: a real estate attorney, of course, that we use all
Speaker 2: the time for real estate matters. O lslaw dot com
Speaker 2: three seven two zero three seven zero seventy three eighty eight.
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Speaker 7: You don't pay a cent until you're content.
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Speaker 2: All right, So Brad O'Brien, our real estate expert and attorney,
Speaker 2: he said, there's some changes in the law. By the way,
Speaker 2: there have been a lot of changes to favor renters,
Speaker 2: and I say some of them are pretty good. There
Speaker 2: was a there we needed a change over the years.
Speaker 2: Some landlords might argue it goes too far, but there
Speaker 2: is a provision here not to have junk fees at
Speaker 2: the end of a lease, such as just I don't
Speaker 2: even know what they're classifying this fee as. But Brad,
Speaker 2: did you look it up? Did you find the Is
Speaker 2: he still on mark?
Speaker 11: No?
Speaker 2: Brad dropped off. Oh I'm sorry he did. He was
Speaker 2: going to get us a Colorado Revised Statute number if
Speaker 2: he can.
Speaker 13: But in essence, she's emailing me the lease right now
Speaker 13: to help. I'm going to send it over to him. Okay,
Speaker 13: I'm going to get him both back up.
Speaker 2: Oh good, thanks, Yeah, a reletting fee of some kind.
Speaker 4: And speaking of.
Speaker 2: Legislation, as I said, I just got another text.
Speaker 4: Tom.
Speaker 2: You know this is going too far and we're becoming
Speaker 2: a nanny state. You know, I go back and forth.
Speaker 2: I am a consumer advocate. I want, I really want
Speaker 2: to help consumers, but I also don't want to hurt business.
Speaker 2: But I want reasonable I believe in reasonable laws that
Speaker 2: help consumers not to be taken advantage of. And from
Speaker 2: years and years and years, we have to admit, in
Speaker 2: my opinion, based on my calls on this show, many
Speaker 2: many people have been taken advantage of, many people, and
Speaker 2: there were no, for example, standards of habitability. You could
Speaker 2: rent out any piece of garbage and they didn't have
Speaker 2: to have any standard for habitability, not running water, not heat,
Speaker 2: not air, not safety, not security, nothing. Mark and I
Speaker 2: came across a situation one time where one person complained
Speaker 2: about something and Mark went out there to look at
Speaker 2: some rentals. And this guy was literally renting out a
Speaker 2: couple storage sheds, a basement, and a barn, and one
Speaker 2: of them was maybe even a lean to. The one
Speaker 2: person that was complaining wanted to show Mark this stuff
Speaker 2: and it was in a yard somewhere.
Speaker 4: I think it was.
Speaker 13: No, this is way worse than you're thinking. Man, If
Speaker 13: you want me to recap real quick, I will, yeah,
Speaker 13: go ahead. So it was down the road from the
Speaker 13: old Rockies Auto They called up because there was a
Speaker 13: horrible smell. It was like a trailer park, but I've
Speaker 13: never seen anything like it. This trailer park was made
Speaker 13: up of sheds. They took one single wide trailer and
Speaker 13: turned it into like a condo where they had three
Speaker 13: or four different people living with partitions made out of
Speaker 13: particle board. But the craziest part of it, if all
Speaker 13: that isn't crazy enough, there was some dude living in
Speaker 13: like a topper of a pickup, not in the back
Speaker 13: of a pickup, but just the topper and there were
Speaker 13: three dead bodies fished out of there within a week
Speaker 13: of me going out and checking it out. So it
Speaker 13: was the worst thing I've ever seen. They didn't even
Speaker 13: have water in most units, so they would be carrying around,
Speaker 13: you know, bottled water from the hose. But keep going now, Okay, So.
Speaker 2: You know, Mark did a video on it and we
Speaker 2: talked about it, and most of the residents there were
Speaker 2: upset with us because they didn't want the city was
Speaker 2: going to shut them down. Yeah, and so that wasn't
Speaker 2: our intention. But they didn't care about the habitability standards
Speaker 2: because they said, there is nowhere in the world they
Speaker 2: can afford to rent. So they actually, in a weird way,
Speaker 2: were thankful for this garbage that they lived in. Right, Mark,
Speaker 2: They were kind of they didn't want to be shut down.
Speaker 2: They just the odor was bad, but the case it's
Speaker 2: but they were not but they were not complaining about
Speaker 2: their living But they were not complaining. Were they about
Speaker 2: about their rent and their place they were living in though.
Speaker 2: That's what's weird about it, you know, they they weren't
Speaker 2: actually upset with the landlord because they said it's either
Speaker 2: this or nothing, and.
Speaker 4: That's what was weird.
Speaker 2: About it. So wow. Crazy. So that's the point is that,
Speaker 2: you know, habitability standards. Of course, everyone says we should
Speaker 2: have some habitability standards.
Speaker 4: But at the same time, when.
Speaker 2: You look at you know what that.
Speaker 4: Means to some people.
Speaker 2: It means they can't find a place to live because
Speaker 2: rents are outrageous in Denver. In fact, if you look
Speaker 2: at surveys, rents and Denver have gone up way faster
Speaker 2: than other parts of the count and people can't afford
Speaker 2: to live here. I mean they're going way on the outskirts.
Speaker 4: Even that. Even there, the rents are a lot.
Speaker 2: I mean, even if you went to Parker, I mean
Speaker 2: it used to be you could get a break. It's
Speaker 2: expensive as hell. I have Brent Ivenson with me. Form
Speaker 2: mydeal home loans. I'm going to go to a wide
Speaker 2: shot here. We are streaming now, right Mark. I think
Speaker 2: some YouTubers are complaining we're on YouTube and Facebook.
Speaker 4: Okay, anyway, here's the deal, Brent.
Speaker 2: Non owner occupied loans are they way down up the same?
Speaker 2: What are they?
Speaker 14: You know, we're still seeing a pretty significant demand for
Speaker 14: non owner occupied properties.
Speaker 6: A lot of people out there are good.
Speaker 4: So there are loans for those.
Speaker 14: Yeah, for sure, absolutely, you know, and there's and there
Speaker 14: are some creative loans out there, solutions that we have
Speaker 14: now that will allow you to qualify based on the
Speaker 14: cash flow of the property you're buying, not necessarily your qualification.
Speaker 14: So there are some products in the marketplace that are
Speaker 14: helping people amass properties.
Speaker 6: And you know, there are.
Speaker 2: Options that you've done. They hover above the market rate.
Speaker 2: What do they hover above? A point above normal point.
Speaker 6: A half probably for that particular product.
Speaker 2: So I'm surprised that there's still a lot of demand
Speaker 2: for that because I thought people were kind of getting
Speaker 2: out of that business.
Speaker 6: But now we're still seeing it.
Speaker 8: You know.
Speaker 14: Again, it's like you just mentioned. Look, rents are outrageous
Speaker 14: in Denver, Colorado. I mean, it is expensive to rent anything,
Speaker 14: and so people buying property are able to turn a
Speaker 14: profit even at these higher interest rates.
Speaker 2: Just so you're saying, even though it's a pain in
Speaker 2: the ass being a landlord, the rate of return is there.
Speaker 6: That's right, exactly.
Speaker 13: Hey, brit how do you think the weak job report
Speaker 13: is going to do well?
Speaker 14: So we saw a big move with interest rates Monday,
Speaker 14: right out of the gate lower. We saw rates actually
Speaker 14: improved by almost a quarter or three eights of a percent,
Speaker 14: But we've given some of that back already this morning.
Speaker 14: So we saw rates hit six and a half percent
Speaker 14: thirty year fixed on Monday and we're back at six
Speaker 14: point eight seven five today, So it's kind of moderated back.
Speaker 6: So tribute to that.
Speaker 13: Why the understand the bad jobs report brought it down,
Speaker 13: but why did.
Speaker 14: It pop Well, it popped down just because again they
Speaker 14: think the Fed's going to make this move in September,
Speaker 14: but then it popped back up. Looking at it, going hey,
Speaker 14: maybe this is a little bit of an overreaction, probably
Speaker 14: more people trying to cover positions that they have in
Speaker 14: the bond market than anything else.
Speaker 6: Mark, I agree.
Speaker 2: So anyway, what we have is a situation where loans
Speaker 2: will are higher than not ever, but higher than they've
Speaker 2: been in a long time. What I'm going to ask
Speaker 2: Brent later on here is what is expected. There is
Speaker 2: a good side to that, though, Tom, and what is that?
Speaker 13: Well, the good side is if people are parking cash
Speaker 13: right now, you can make in certain accounts like Schwab
Speaker 13: has five to six percent, where that money's liquid all
Speaker 13: the time and you're constantly making it.
Speaker 2: That's pretty incredible. With zero risk, You're absolutely right, Mark
Speaker 2: absolutely okay, We got more coming up.
Speaker 4: Three oh three seven one three A two five five.
Speaker 2: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three oh
Speaker 2: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 2: your troubleshooter three O three seven one three talks seven
Speaker 2: one three eight two five five. I want to remind
Speaker 2: people we do have two places to text me. One
Speaker 2: is the official iHeart texting number. You put Tom in
Speaker 2: there and it'll get to me five seven seven three nine.
Speaker 4: You can tech.
Speaker 2: Directly to my Google number as well, so the short
Speaker 2: code for iHeart five seven seven three nine if you
Speaker 2: want to text my Google number with any information at all,
Speaker 2: and that will take photos and things that the iHeart
Speaker 2: one won't seven four seven two eighty seven four seven
Speaker 2: fifty two eighty.
Speaker 4: And I am getting.
Speaker 2: Texts from the caller yesterday, Eric that I'm going to recap,
Speaker 2: not write this minute, but I will recap it because
Speaker 2: he's got a lot more to say. And then, of
Speaker 2: course I want to tell you about this rental car
Speaker 2: problem and get David back on if we can. We
Speaker 2: we got to fight this somehow, and we got to
Speaker 2: warn you about this rental car company. It's unreasonable to
Speaker 2: be charged for these little tiny nicks in d that
Speaker 2: this guy was. I think he was charged thirteen sixteen
Speaker 2: hundred whatever, and it's regular road rash. There's no way
Speaker 2: that this wasn't on the car or that it didn't accumulate.
Speaker 2: To put it all on his bill is ridiculous, and
Speaker 2: you got to be very very careful about that.
Speaker 4: And I got to get the name of the company.
Speaker 2: I did not write it down, unfortunately, and because I
Speaker 2: want to warn people about it.
Speaker 4: So we're going to get him back on Mark.
Speaker 2: I think we should get him because it's just ridiculous.
Speaker 2: And so let's see, yeah, David, and did he say wait, wait,
Speaker 2: oh yeah, yeah. The name of the company was sixth sixt,
Speaker 2: and I do believe there's one right here in Colorado
Speaker 2: sixth si XT. Perhaps we put a deputy on this
Speaker 2: to talk about it and to talk to them, Deputy
Speaker 2: deputy doc is in doc, you want to just find
Speaker 2: some people it's sixed and just asked them in general
Speaker 2: their policy and maybe they can talk about it a little,
Speaker 2: because I think it's just outrageous. I mean, look at
Speaker 2: we all have. We've all rented cars right now. They
Speaker 2: went through this car with a magnifying glass, and it
Speaker 2: seems like we would all be charged a bunch of
Speaker 2: money if that happened to us.
Speaker 4: It's not a good thing, all right.
Speaker 2: On another topic that I find is really important, the
Speaker 2: anger index for cars. We talked about how the Lemon
Speaker 2: Law is changing for cars, okay, and what we really
Speaker 2: need to do is get to the text of it
Speaker 2: because here's why, because it is a major change in
Speaker 2: the Lemon law. And this seven day free look on
Speaker 2: a new car is amazing.
Speaker 4: If they don't let.
Speaker 2: You have it checked out or advise you of it,
Speaker 2: they must give you a seven day free look.
Speaker 4: But that is not for that is not for a
Speaker 4: used car. So keep that in mind.
Speaker 2: Now on the anger index for cars? What do you
Speaker 2: think makes people angry? Well, there's an anger index rating
Speaker 2: and it's the ones with the highest percentage of angry buyers.
Speaker 4: Do you find isn't that weird?
Speaker 6: Huh?
Speaker 4: Really so?
Speaker 2: The number one anger index car. If you had to guess,
Speaker 2: I mean just a wild guest. You have a wild guest,
Speaker 2: just a wild guest print? Do you have a wild guest?
Speaker 2: The number one indexed rating for anger on a car
Speaker 2: Land Rover?
Speaker 4: Oh you know what?
Speaker 2: That?
Speaker 4: That to me would have been one for sure.
Speaker 2: But it isn't. But why do you say that? Do
Speaker 2: you have one?
Speaker 4: Were you the were you unfortunate enough to ever?
Speaker 6: No? I just know people who have had them have
Speaker 6: a lot of luck with my god.
Speaker 2: Okay nine, huh jeep, Nope, it's the This is shocking
Speaker 2: to me. Mark, I'll bet you you find this a
Speaker 2: little surprising. Ninety nine point three percent index of angry
Speaker 2: customers Kia Sedona not all kids the Sedona.
Speaker 6: I owned one of those years ago.
Speaker 2: Was there anything wrong with it back then?
Speaker 15: Yeah?
Speaker 2: My wife couldn't stand driving a mini van. Do you
Speaker 2: think it just maybe that's what it is. It's the
Speaker 2: hormonal thing with middle ages was horrible.
Speaker 13: Man Addie was born, we already had miles. We had
Speaker 13: to get a bigger car. So I go out. I
Speaker 13: surprise her with a brand new Kia Sedona. You could
Speaker 13: hit a button and the door would open.
Speaker 6: All that kind of crap.
Speaker 2: Oh my god, worst worst gift I ever bought. Wait, wait,
Speaker 2: it couldn't have been worse than the frying pan you
Speaker 2: bought her for mother's sake.
Speaker 6: The pans man.
Speaker 2: See Mark is the worst gift giver in the world.
Speaker 2: A minivan, frying panfa oh, a vacuum one time he
Speaker 2: buys her of that, guys, And I'm not kidding he
Speaker 2: bought her of it.
Speaker 4: Might have been for Valentine's Day.
Speaker 2: I'm not I'm not sure, but anyway, that's the number
Speaker 2: one anger index. Get your calls in seriously three oh three,
Speaker 2: seven to one three Talker call three oh three Martino
Speaker 2: three oh three six two seven eight four sixty six.
Speaker 2: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Please time for an insurance check up free no obligation
Speaker 2: comparison call Compass Insurance paying too much your coverage at
Speaker 2: dozens of insurance companies. Find out now three oh three
Speaker 2: seven to seven to one help. You'll think you're his
Speaker 2: only customer when you choose Frank durand the real estate
Speaker 2: man dot com to list your home with Remax Alliance
Speaker 2: three oh three nine two zero sixteen twenty two.
Speaker 7: Dum news.
Speaker 2: So you don't have.
Speaker 1: Come running, Just as as we can, Shooter's gonna help come.
Speaker 3: Six is the Troubleshooter Show. No Tom Martino, Hi.
Speaker 2: Tom Martino, You're a troubleshooter three oh three seven one
Speaker 2: three talk three oh three seven one three eight two
Speaker 2: five five. We're here to help you solve problems, answer questions,
Speaker 2: take complaints, make life just a little easier. We have
Speaker 2: Brent Ivanson with us from Ideal Home Loans for your
Speaker 2: next Ideal Home Loan three oh three eight six seven
Speaker 2: seven thousand. Let's go to the phones. By the way,
Speaker 2: there's a lot happening in the mortgage business.
Speaker 7: We'll go over.
Speaker 4: There's a lot happening.
Speaker 2: Also on the show, we mentioned six six t Rental cars,
Speaker 2: bad ratings, bad reviews, and man, I can see why
Speaker 2: they are pissing people off. And uh, I'm getting a
Speaker 2: lot of texts about people who had bad experiences. We
Speaker 2: had a guy called yesterday who had a bad experience one.
Speaker 4: He wants to weigh in on it.
Speaker 11: One.
Speaker 4: What is your comment?
Speaker 2: David called in yesterday. He said, when he brought the
Speaker 2: car back, he took a he took a he's in Florida.
Speaker 2: He took a road trip to Houston. He rented a
Speaker 2: car from sixth he said. Then he took the car
Speaker 2: back and was charged some ridiculous amount for bodywork. And
Speaker 2: they're based on little nicks, based on a normal, normal use.
Speaker 2: I mean, in fact, I don't know how you trace
Speaker 2: it to one car or to one rental cycle.
Speaker 4: What do you have to say, one, Hey.
Speaker 16: We've got a bingo with that one right there. This
Speaker 16: is exactly what I right there? How do they trace it?
Speaker 16: So we rented many cars all over, just like everybody has.
Speaker 16: And you get really used to taking pictures of everything
Speaker 16: all the time. Okay, So we had pictures, We looked
Speaker 16: at everything. Everything looked great. About a month or a
Speaker 16: little bit more than a month later, after we returned
Speaker 16: the car in Phoenix Airport, we got a letter with
Speaker 16: pictures of damage on the bottom. Same kind of aggress
Speaker 16: stuff that you were looking at. Now, I wondered how
Speaker 16: many times they've rented that car to somebody else in
Speaker 16: the class, right, you know, so of course, you know,
Speaker 16: you sit here and you know the kids say fight it, Dad,
Speaker 16: fight it and all that, you know, and you know,
Speaker 16: sometimes you just bite the bullet, pay the three hundred
Speaker 16: bucks to put.
Speaker 5: It behind you and be done with it.
Speaker 11: That's what I did.
Speaker 17: I didn't.
Speaker 16: I just thought, well, maybe we went over a curb
Speaker 16: or maybe something, you know. I started to believe. And
Speaker 16: then I heard your show yesterday or today talking about it,
Speaker 16: and I said, yeah, these guys are they're hurting people.
Speaker 10: Man.
Speaker 2: Thank you for thank you for letting us know. Wan,
Speaker 2: thank you very much, because I think that this is
Speaker 2: happening all over the country. Now, by the way, they
Speaker 2: do have a location here, Deputy Doc, you should call
Speaker 2: over there. They have a location in Cherry Creek on
Speaker 2: First Avenue, three thousand East, First Avenue. I'm seeing here
Speaker 2: a car rental at Denver Cherry Creek. And anyway, what
Speaker 2: do they mean by you know, thirteen dollars in damages?
Speaker 2: Come on, is Brian on is that? Did he hang up? No?
Speaker 2: He dropped?
Speaker 11: Man?
Speaker 2: Okay, all right, So Anyway, the point is this, if
Speaker 2: you rent a car and they tell you to go
Speaker 2: around and look at damages, we obviously look at damages
Speaker 2: in a different way than they do. I mean, I've
Speaker 2: been told when I rented cars before, and this even
Speaker 2: includes loaners at dealerships, don't bother with the tiny knicks
Speaker 2: and dings. We are only looking at stuff bigger than
Speaker 2: a quarter for dance and for dings more than bigger
Speaker 2: than a dime. And they they would say, don't worry
Speaker 2: about that, don't worry about that. And I've never been charged.
Speaker 2: But apparently this is happening with six sixt all over
Speaker 2: the country, and it's earned them some pretty damn bad reviews.
Speaker 4: I mean, people do not like these people.
Speaker 2: And you know, reviews are important because you can't fake.
Speaker 2: You can only fake a certain number. You can't fake
Speaker 2: that many. But they have a real strong presence on
Speaker 2: YouTube and they're doing a real strong digital presence and
Speaker 2: social media and all of that. But consumers are finding
Speaker 2: really bad I mean, let's put it this way, one
Speaker 2: and two stars. All the ones I'm finding one and
Speaker 2: two stars, and that's car rental. And then they have
Speaker 2: your credit cards, so they don't ask permission. They just
Speaker 2: go ahead and charge you. So again, you can text
Speaker 2: me we have one here and oh oh Shannon, you
Speaker 2: know shennon.
Speaker 6: Real quick though.
Speaker 13: On car rentals, the one thing people should really remember
Speaker 13: there's certain credit cards. Capital Ones has numerous different ones AMX.
Speaker 13: They would have covered all that damage regardless of how
Speaker 13: it got there.
Speaker 2: They they would they wouldn't dispute it.
Speaker 13: Well, if they did, Let's put it this way, if
Speaker 13: they lost the dispute, they would pay it.
Speaker 2: Okay, So have you ever used you know, I hear
Speaker 2: this about credit cards. When you use your credit card,
Speaker 2: especially that cap one, how do you put an acclaim
Speaker 2: for that? I mean do they literally just come in
Speaker 2: and pay? Have you have you ever used them for that?
Speaker 2: I've never used them.
Speaker 6: Oh my god.
Speaker 13: I ran into a cement barrier and uh well, I
Speaker 13: didn't run into it. I was backing up in this
Speaker 13: lane and I backed up incorrectly, and I scraped a
Speaker 13: hell out of a rental car, probably about five grand
Speaker 13: in damage. And I called up Capital One. It's the
Speaker 13: first time I ever did this. This happened last year,
Speaker 13: and I took some pictures. I did this and that
Speaker 13: and bam, they cut a check to the rental car
Speaker 13: company about four months later for like five grand or
Speaker 13: whatever it was. Did you ever get popped for lack
Speaker 13: of use? I mean no, I never got pop for anything.
Speaker 13: It covered the Capitol one covered the Lackey use or yeah.
Speaker 2: Lack of use, okay, or the Lackey use in your case. Right, Hey, Tom,
Speaker 2: if you go.
Speaker 18: To sixth dot com, they say they have enormous amount
Speaker 18: of five out of five positive reviews.
Speaker 2: That's on their own website.
Speaker 4: Yeah, try to find them online. They're not.
Speaker 13: Yeah, I see right now, I'm in there with you.
Speaker 13: Was saying that they're really a high end right Brent.
Speaker 6: Wait, yeah, high end?
Speaker 2: Oh yeah, oh yeah, they have beamers and audis. I
Speaker 2: didn't realize that.
Speaker 18: Yeah, Trip adviser says, quote this rental company is a
Speaker 18: hairway from being a total scam.
Speaker 7: Whoa think about that?
Speaker 2: I mean, what dichotomy from their own website to what
Speaker 2: you're actually finding.
Speaker 18: And I told you, Adam about four hundred and ninety reviews.
Speaker 18: Four hundred and sixty were terrible.
Speaker 2: Wow, Well beware people, sixth. This may earn a place
Speaker 2: on the sleeves brigade, but I want to try to
Speaker 2: get a comment.
Speaker 4: Mike's got a comment. Go ahead, Mike, What is your comment?
Speaker 2: Sir?
Speaker 11: Hey Tom, this wasn't the rental car company that you're
Speaker 11: talking about. But yeah, in the middle of COVID, I
Speaker 11: had a truck repaired at an autobody shop and they
Speaker 11: insurance company got me a rental and there was a
Speaker 11: gentleman in his early seventies sitting there and he said,
Speaker 11: look the car over real well before you take it?
Speaker 11: What happened to him? Him and his wife rented a
Speaker 11: car in Vegas and took it back, and the next
Speaker 11: week he got a notice from the rental car company
Speaker 11: that they were going to charge him thousands of dollars
Speaker 11: for undercarriage damage. Apparently somebody had run this car through
Speaker 11: the desert and they were pitting him on it and
Speaker 11: they found it because of it was time for routine maintenance.
Speaker 2: Oh my god.
Speaker 11: You know he challenged it. But how do you prove
Speaker 11: you didn't do something? And this guy was old enough
Speaker 11: I would swear to God that he had never been
Speaker 11: off road in his wife.
Speaker 2: You know, I don't know what to do about it.
Speaker 2: I mean, I guess you avoid them. You avoid them,
Speaker 2: You're right, How do you prove you didn't do something.
Speaker 2: We've had this once before, years ago here in Denver.
Speaker 2: What happened was we demanded through a lawsuit previous rental
Speaker 2: records through discovery and found that they repeated this charge.
Speaker 2: So that's how we did it, and this place went
Speaker 2: out of business. It literally went out of business. But
Speaker 2: you can't do that every time you get charged, right,
Speaker 2: because it's a lot of money.
Speaker 4: So, Man, I really think that you're you're at the
Speaker 4: mercy of the company. You really are.
Speaker 2: But as Mark said, if you have a credit card
Speaker 2: that covers this, don't fight it.
Speaker 4: Let them fight it.
Speaker 2: If they're charging you for this damage, take them up
Speaker 2: at their word and see if it really works. Three
Speaker 2: oh three seven one three talk three oh three seven
Speaker 2: one three A two five five.
Speaker 4: Mark, you sent me pictures.
Speaker 2: They're not being opened when I oh wait wait wait
Speaker 2: sorry below they are, Okay, I'm sorry, you sent me
Speaker 2: the actual photos.
Speaker 13: Hey, So this woman after this break, man, Mandy's on
Speaker 13: the line. She used to work at sixth Car Rental.
Speaker 2: Oh, we'll talk about that, and then we'll also talk
Speaker 2: about this Mazda from Springs Automotive.
Speaker 4: Right after this.
Speaker 2: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three all three seven
Speaker 2: to seven to one help. You'll think you're his only
Speaker 2: customer when you choose Frank durand the real estate Man
Speaker 2: dot com to list your home with Remax Alliance three
Speaker 2: all three nine two zero sixteen twenty two U three
Speaker 2: all three seven on three Talk seven on three eight
Speaker 2: twenty five five. We're talking about six si xt All
Speaker 2: Caps sixth a car rental agency that hit a nerve.
Speaker 2: I'm getting texts from all over the country. People say
Speaker 2: they suck and they charge for damages that were there
Speaker 2: time and time again.
Speaker 4: Mandy said she worked there. Mandy, what do you know
Speaker 4: about sex?
Speaker 19: I work there in this past January. And the people
Speaker 19: that they is a staffing agency to you know, use
Speaker 19: the people that check in the cars, the cars everything,
Speaker 19: and there was a most of their employees. Yeah, people
Speaker 19: would bring the cars back.
Speaker 6: Yeah they would.
Speaker 19: Let's say somebody had a slight attitude if they were
Speaker 19: late for their plane, or if they parked the car
Speaker 19: in a spot that the person they didn't pull up
Speaker 19: far enough for the person checking in the car. Yeah,
Speaker 19: one in particularly, but it was more than just her
Speaker 19: would just start making up as much things about the vehicle,
Speaker 19: like saying, oh, this car smells like smoke this car
Speaker 19: and just like picking every single thing and trying their
Speaker 19: hardest and literally say ooh, I'm going to get them
Speaker 19: to have to pay a bad bill. I didn't like
Speaker 19: the way that their attitude was or something.
Speaker 2: How were the how are the managers though the bosses?
Speaker 2: Would they go along?
Speaker 10: Come ever?
Speaker 2: What's that?
Speaker 19: There were never any managers. It was a supervisor that
Speaker 19: and the supervisor that I had, yeah, actually went into
Speaker 19: Uh a person left their GPS, like a really expensive
Speaker 19: GPS in the vehicle, and then he got in to
Speaker 19: like check the car and do you know the end
Speaker 19: of the state when they bring it back check.
Speaker 10: He actually took the GPS and put it in the his.
Speaker 19: Stuff to take to still it. And the guy came
Speaker 19: back to get the GPS.
Speaker 10: And he just acted like.
Speaker 4: Like he didn't know where it went.
Speaker 2: Did she just disappear? Okay, we lost her. Wow, we're
Speaker 2: not we're not hearing good stuff. Kathleen's on the on
Speaker 2: the air. She wants to talk about advertising. Kathleen, I'm
Speaker 2: Tom Martine. What's going on, Kathleen? Three all three seven
Speaker 2: to one three talk is our number. You can also
Speaker 2: call three oh three Martino twenty four to seven and
Speaker 2: right now, Hey, what's going on?
Speaker 4: Kathleen?
Speaker 20: We are receiving many calls I'd say six a day now,
Speaker 20: for easily a week about were you in a car
Speaker 20: accident two years ago?
Speaker 3: We want to refer you.
Speaker 20: And they're all local numbers, not ever the same number.
Speaker 2: Really, and but may I ask you? Have you been
Speaker 2: in an accident?
Speaker 20: Well, it's been many years ago. In his truck was totaled,
Speaker 20: so he was able to have a total or transferred
Speaker 20: and eventually.
Speaker 2: Yeah, well apparently they know that, right apparently, But why
Speaker 2: are you getting them now? I wonder if it happened.
Speaker 2: How many years ago did it happen?
Speaker 20: I think it's been three. But why are people calling?
Speaker 20: And we just he makes up these stories. Yeah, four
Speaker 20: people were killed and then they didn't know what to
Speaker 20: do with the truck, and then they and then they hang.
Speaker 2: Up and yeah, yeah, that's terrible. It's terrible that they're
Speaker 2: calling you. I wonder how that happened. Why what? Yeah,
Speaker 2: we know what.
Speaker 4: That's a great idea.
Speaker 2: Again, even though Mark doesn't know anything about music, he
Speaker 2: does have good ideas about the show. Mark. Let's let's
Speaker 2: call John Fuller. I think that's a great idea.
Speaker 11: I do.
Speaker 2: I think it's a great idea. And we'll call him.
Speaker 2: I want to ask him his opinion on that. Three
Speaker 2: oh three seven one three talk seven one three eight
Speaker 2: two five five. We have a question for brent ivans
Speaker 2: and ideal home loans. Brent, so if they refinance and
Speaker 2: you you advertise refinancing, if the rates go down, so
Speaker 2: they want to know really, and again I want to know.
Speaker 4: So if I refinance, say whatever it is.
Speaker 6: What is it let's say six eight seven, five?
Speaker 2: What does that have to go down to for you
Speaker 2: to retake another look at it?
Speaker 6: It just has to make sense for you to save money.
Speaker 2: Okay, So do you call me or do I have
Speaker 2: to monitor?
Speaker 10: Well?
Speaker 4: And I don't expect by the way.
Speaker 6: No, no, we monitor it.
Speaker 2: Will you monitor every loan you've done?
Speaker 6: We'll reach out. We have an analytic Oh see.
Speaker 2: You have an automatic that's a cool system. And you say, hey,
Speaker 2: you recently did a loan, we can do it again.
Speaker 4: We can do it again, and it doesn't you don't charge.
Speaker 2: Them for it.
Speaker 6: No, no lender fees once.
Speaker 14: Once you've done alone with us, you won't pay lender
Speaker 14: fees ever again on any loan that you pay.
Speaker 4: Ever, you just pay the normal prepaigsy, just.
Speaker 6: Pay your normal prepage.
Speaker 2: And I thought it was a two year deal. You're
Speaker 2: saying it's infinite.
Speaker 6: Yeah, that's what I thought. Yep, it's infinite.
Speaker 2: So they extended it marked to lifetime.
Speaker 13: Once you're a customer, you're always a ca If I
Speaker 13: did a loan right now to pay off credit card
Speaker 13: did and it was seven percent seven and a half.
Speaker 2: Then a year later rate you're down to five. You're
Speaker 2: going to refie me for free.
Speaker 6: Yep, that's right.
Speaker 8: Yeah.
Speaker 2: Now, when we say the normal prepage, you got to
Speaker 2: do your escros and all that.
Speaker 14: Escros title about, but you're not gonna there will be
Speaker 14: no no points, yep, no lender fees from Ideal Home loans.
Speaker 6: I don't know anybody doing that right.
Speaker 14: Well, the reason we did that mark too is that, look,
Speaker 14: we also have clients like think about this. Okay, everybody's
Speaker 14: situation changes. Okay, So and this is where we came
Speaker 14: up with evolved by ideal. Hey, maybe you need a
Speaker 14: smaller house, maybe you need a bigger house. Maybe you're
Speaker 14: going to buy a second home. Maybe you're gonna buy an.
Speaker 14: Is your system change or is your circumstances change, your
Speaker 14: loan can change with you. I got a loan, I
Speaker 14: got a technical question.
Speaker 2: Okay, So if I'm a customer of yours and then
Speaker 2: I buy another property, though it doesn't apply to new loans, loan,
Speaker 2: come on, wait a minute.
Speaker 4: So if I and I'm not I'm not trying to
Speaker 4: trick you, and I really mean this.
Speaker 2: So if I buy a house with you, and I
Speaker 2: I finance this house with you, and then I go
Speaker 2: out and find a rental, You're not going to charge
Speaker 2: me lender fees on that loan.
Speaker 6: Nope, we're not going to charge your lender fees on
Speaker 6: that loan.
Speaker 2: You're saying, once a customer, you're covered.
Speaker 6: That's right, you're covered.
Speaker 2: Mark. That is like one of the coolest marketing I've
Speaker 2: never you know, on their commercial I used to say,
Speaker 2: you know, no lender fees when you REFI but I
Speaker 2: never said once you're a customer year customer is at
Speaker 2: the owner of the company, I'd be checking with the owner.
Speaker 8: Yeah, I know.
Speaker 2: John Fuller Key is the owner of Fuller Law. John
Speaker 2: Fuller is our personal injury expert. Seriously, I want to
Speaker 2: talk to him about something. Hey, John, this woman is
Speaker 2: getting calls or her husband gets calls over and over
Speaker 2: again for an accident that happened two years ago, saying
Speaker 2: have you know have What do they ask, specifically.
Speaker 20: Kathleen, they're asking, I'd like to talk to you about
Speaker 20: your accident years ago and I can't remember if it
Speaker 20: was two retreats.
Speaker 2: What do they want to know? I mean, what do
Speaker 2: they want to know? Did you settle or is it open?
Speaker 4: Do you need help?
Speaker 6: What do they want to know?
Speaker 11: All of that?
Speaker 20: Well, we don't go any further than that.
Speaker 2: Okay, got it, got it, John Fuller. The marketing. I'm
Speaker 2: all for marketing, But where do they get the information
Speaker 2: that and why are they getting a flow of calls
Speaker 2: Two years later?
Speaker 21: Tom and I've gotten these same calls. I think that
Speaker 21: they're buying data of people that have made property damage claims.
Speaker 21: So they think if they get somebody who had a
Speaker 21: car repaired, which typically happens at the beginning of the
Speaker 21: case that a statistical number of those people will have
Speaker 21: been injured and maybe, you know, maybe open to hiring
Speaker 21: an attorney, you know, for the injury case. I personally
Speaker 21: believe that it's way over the line as far as
Speaker 21: ethical marketing techniques in Colorado. I have tried every time
Speaker 21: they have called me, I have tried to get through
Speaker 21: to the point that they would connect me with the
Speaker 21: law firm that was responsible. And I've given them every
Speaker 21: answer you can imagine about how bad my injuries were
Speaker 21: and all this stuff, and they always seem to ferret
Speaker 21: me out somehow and they hang up on me. And
Speaker 21: I've tried it, I guarantee you I've tried it fifteen
Speaker 21: times and I've never gotten through.
Speaker 15: So I don't know who the law firm is.
Speaker 21: But if I have a frien out who was doing that,
Speaker 21: I would report them to the bar, because I absolutely
Speaker 21: think that's an appropriate way.
Speaker 13: You know, you would strange guys as I've had two
Speaker 13: calls now and berries up online too. But I don't
Speaker 13: think these people ever were in an accident. So it's
Speaker 13: like I don't even know where the data comes from.
Speaker 21: Well, and I wasn't either, Mark, but I've I'm you know,
Speaker 21: I've been involved in hundreds and hundreds of claims with
Speaker 21: my clients, and I think somehow I wound up on
Speaker 21: one of those lists. But you know, I can't seem
Speaker 21: to get through. So if anybody ever gets through and
Speaker 21: actually gets an appointment with an attorney, call me and
Speaker 21: let me know who it is. I'd sure love to know.
Speaker 4: Hey, John, do they regulate how you advertise?
Speaker 5: Oh?
Speaker 21: Yeah, absolutely, there is absolute, you know, a scrutiny of
Speaker 21: just about every single thing.
Speaker 2: That that's that whole ambulance chase her deal, right it is.
Speaker 21: I mean, you can advertise till the cows come home
Speaker 21: in general, but you're not supposed to contact people directly.
Speaker 21: So sometimes I'll get referrals that basically say, hey, John,
Speaker 21: you know my cousin got in an accident.
Speaker 15: Here's his phone.
Speaker 6: I'm call him up.
Speaker 21: I really can't do that. Ethical rules don't permit me
Speaker 21: to solicit business from that person directly. If they call
Speaker 21: me or they say, hey, please give me a call back,
Speaker 21: then that's fair game.
Speaker 15: So I think that these.
Speaker 21: People that are advertising by calling these lists, and maybe
Speaker 21: what they do is they have a third party company
Speaker 21: that's not the attorney, and they're a referral company, and
Speaker 21: they found a loophole. But eventually, I promise you they're
Speaker 21: going to land on some attorney's desk and I don't
Speaker 21: know who it is, but in my mind, that is
Speaker 21: over the line as far as what you can ethically
Speaker 21: do to solicit business in Colorado.
Speaker 8: All right.
Speaker 2: So that's John Fuller, our personal injury expert and attorney
Speaker 2: at law, and he he's responding to these calls people
Speaker 2: are getting. Uh, he's at three h three five nine
Speaker 2: seven forty five hundred. Barry, do you have the same
Speaker 2: kind of comment?
Speaker 22: Yes, I do. I keep getting these calls, but I
Speaker 22: also call some other people and it's a local number,
Speaker 22: and I asked him where are you calling from? They
Speaker 22: driven to hang up, But that time somebody calls, I
Speaker 22: will hang on. I actually talked to somebody and find
Speaker 22: out where's calling from and maybe maybe how they got
Speaker 22: my number.
Speaker 2: Yeah, you can't find out, right.
Speaker 22: No, I can, but I haven't heard recently.
Speaker 2: Why don't you try. Anybody listening try and tell us
Speaker 2: who they connect you with.
Speaker 4: We'd like to know.
Speaker 2: All right, Thank you, Thank you, Berry. You know I
Speaker 2: get these calls, Hey big boy, are you available? But
Speaker 2: that's all I get. I don't know where they get
Speaker 2: my name, Mark, What do you think it's coming from? Mark?
Speaker 4: You got a good sense usually, what do you think?
Speaker 6: I think?
Speaker 2: We'll say it again, ask the question again. You know
Speaker 2: these calls? Where do you think the data is coming
Speaker 2: I don't know where the data is coming from.
Speaker 13: But I'm sure some company figured out how to get
Speaker 13: data of possibly people that have been in accidents. But
Speaker 13: even more, it might just be a total phishing scheme
Speaker 13: to anybody that owns a car in a certain state.
Speaker 13: They get the data, then they just go out fishing,
Speaker 13: and then they sell the leads to an attorney.
Speaker 2: Now that could be actually that could be not an
Speaker 2: attorney doing it at all, but then selling the leads afterwards.
Speaker 2: Hey we got more combination?
Speaker 18: Yeah, everybody, just get an app called hi hi Ya.
Speaker 18: It's a free screening app and it will significantly reduce
Speaker 18: the number of junk calls you get Hiya.
Speaker 2: How does it work?
Speaker 7: I don't know.
Speaker 18: It just it screens a lot of these junk calls
Speaker 18: from my telephone.
Speaker 2: You know there are all kinds of those. That's an
Speaker 2: ID blocker. I don't know how it works. Free lose No,
Speaker 2: I mean, you know, well, sometimes and I'm not saying
Speaker 2: with this, sometimes you have a lot to lose because
Speaker 2: what they do is gain access.
Speaker 4: You know, I want to tell you about that.
Speaker 2: I almost install an app out of curiosity and then
Speaker 2: I actually read. I read the disclaimer and it has
Speaker 2: to do with making money playing solitaire. Have you ever
Speaker 2: seen those ads? You know you can make money paying
Speaker 2: solitaire or playing games on your phone. Oh, they're all
Speaker 2: over the place. Oh, wait till you hear what. I
Speaker 2: wait to hear what I discovered about this one. We
Speaker 2: got more coming up. Go with a sure thing Denver's
Speaker 2: Best roofer Excel Roofing dot com. You don't pay a
Speaker 2: cent until you're content. Time for an insurance check up free,
Speaker 2: no obligation. In comparison, call Compass Insurance paying too much
Speaker 2: your coverage at dozens of insurance companies find out now
Speaker 2: three three seven seven to one help. You'll think you're
Speaker 2: his only customer when you choose Frank durand the real
Speaker 2: estate Man dot com to list your home with Remax
Speaker 2: Alliance three oh three nine two zero sixteen twenty two.
Speaker 2: Hi Tom, Martine here three oh three seven one three
Speaker 2: talks seven one three eight two five five.
Speaker 4: All right, Tyler, what's happening?
Speaker 2: Hi? Tyler?
Speaker 4: Hi, what's going on?
Speaker 15: Yeah?
Speaker 23: So I'm in the process of selling my landscape company. Yeah,
Speaker 23: and I just want to trying to make sure that
Speaker 23: the buyer that it interested is wanting to do it
Speaker 23: in installments and trying to find a way do they
Speaker 23: make a contract in some way that sure I get protected?
Speaker 4: Okay, Tyler, I want to ask you a few things.
Speaker 2: Okay, First of all, it's it's damn near impossible to
Speaker 2: truly be protected when selling an enterprise on install that
Speaker 2: goes for any business anywhere at any time other than
Speaker 2: a franchise. Franchises are different. But if you're simply selling, first,
Speaker 2: I need to ask.
Speaker 4: Some basic questions.
Speaker 2: Okay, what are you actually selling when you said your business?
Speaker 2: Because in a business you have two main assets too,
Speaker 2: you have equipment, well actually three equipment inventory, and you
Speaker 2: have customers.
Speaker 4: But you can't really sell.
Speaker 2: Well, you can sell customers, but you can't guarantee it
Speaker 2: equipment you can sell. So what are you actually selling?
Speaker 23: So I'm selling some of my some equipment as well
Speaker 23: as the accounts. So like the clients that since well
Speaker 23: not able to finish off this season of lawnmowing, was
Speaker 23: selling the accounts and then this new company can take
Speaker 23: over existing.
Speaker 2: Okay, now, how many clients do you have?
Speaker 23: Oh, we had about sixty six right now.
Speaker 4: And will those clients stick with the new company? Do
Speaker 4: you think?
Speaker 2: I mean, are they loyal? How long have you had them?
Speaker 23: It depends. Some we've had for about five years and
Speaker 23: then others we just got this year. So there's a
Speaker 23: variety of.
Speaker 2: How long have you had the business?
Speaker 23: Tyler, I want to say seven years?
Speaker 6: Now, Hey, what's the annual revenue? I'm just curious.
Speaker 23: About sixty thousand?
Speaker 6: And how much he asking?
Speaker 2: Oh?
Speaker 23: Asking five hundred.
Speaker 2: Oh that's nothing. And this person, this person who's buying it,
Speaker 2: does not have the sixty five hundred.
Speaker 23: That's what they were saying, and with the session that's
Speaker 23: happening now and all these excuses that they don't have
Speaker 23: the money. But also this company that's looking to buy it,
Speaker 23: it hadn't existing landscape company. They just don't do the
Speaker 23: lawnmowing side. So they're expanding.
Speaker 13: So that's kind of how we think came I get
Speaker 13: it valued higher than that if you've had that revenue
Speaker 13: for seven years.
Speaker 2: That's what I meant. It's almost nothing a payment. I'm
Speaker 2: sixty five hundred dollars under their circumstance. Ever, right, what
Speaker 2: I'm thinking is this tyler, the equipment. How much is
Speaker 2: the equipment really worth in a fire sale?
Speaker 23: About fifteen hundred.
Speaker 2: Okay, I would insist on getting paid for the equipment
Speaker 2: up front because it's going to be worth nothing once
Speaker 2: they take it and use it. So I would insist
Speaker 2: on putting that down plus a reasonable payment on revenue
Speaker 2: for the rest of this season. Now, the problem is this, Okay,
Speaker 2: they can have so many reasons, like like, what are
Speaker 2: they proposing, by the way, as far as attrition, are
Speaker 2: they saying if they lose customers and they're not going
Speaker 2: to pay on them? Or what are they actually saying?
Speaker 23: They didn't menagine anything like that. But since we don't
Speaker 23: have any contracts with that client, it's there's no guarantee
Speaker 23: that they would stick with this new company once they
Speaker 23: step in.
Speaker 13: Look, John, you know the different clients you have the
Speaker 13: address is how long they have been with you? And
Speaker 13: everything looks good, I'll write you a check for it?
Speaker 10: What Mark?
Speaker 13: Yeah, I know someone I can sell it to. So
Speaker 13: I mean it's like, yeah, you're you're tyler. I think really,
Speaker 13: what I'm trying to tell you is you're you're under
Speaker 13: selling this if it's okay, So but I okay, you
Speaker 13: know what, Let's take a break, Tom, and then I
Speaker 13: got you with RPC on they go through buying and
Speaker 13: selling businesses all the time for their clients.
Speaker 2: Best Retirement Planning Center the Rockies. Good, let's do that.
Speaker 4: I'm Tom Martino. More coming up.
Speaker 2: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free no obligation comparison
Speaker 2: call Compass Insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three oh three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank Durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three oh
Speaker 2: three nine two zero sixteen twenty two. Hi Tom Martino,
Speaker 2: your troubleshooter three O three seven one three talk seven
Speaker 2: one three eight two five five.
Speaker 4: We'll bring up Jared who with Jared Is with.
Speaker 2: Retirement Planning Center of the Rockies. Are we talking are
Speaker 2: we talking about? Is it Jared or Jarris?
Speaker 8: Jared is Jared Jarriff, Tom Jeris.
Speaker 2: That's what I thought, Jarris, Okay, because it's Jeneral. I
Speaker 2: don't know of any Jared Well, I actually do Jaris. Listen, man,
Speaker 2: the market's like Paris, but with a j got it,
Speaker 2: you got it? So jarriis. What I'd like to know
Speaker 2: is when.
Speaker 4: You're selling a business.
Speaker 2: Now he's not retiring, but you you talk to a
Speaker 2: lot of guys selling a business. How do they normally
Speaker 2: value a business?
Speaker 8: Depends on the industry, but there's usually a multiplier of
Speaker 8: either revenue or earnings. So you know, if he's saying
Speaker 8: this revenue sixty thousand a year, sometimes you can get
Speaker 8: half or two thirds or even you know one time's
Speaker 8: that depends on what the earnings is. Though after expenses,
Speaker 8: I don't know. Tyler. Is Tyler still on the line, Yes.
Speaker 2: Yes, Tyler, Tyler. Out of the sixty how much of
Speaker 2: that do you do you attribute to expenses? Now, when
Speaker 2: we say expenses, we mean the salary it would take
Speaker 2: to do those lawns and the cost of fuel and
Speaker 2: all of that maintenance everything else.
Speaker 23: To be I want to say about like five set
Speaker 23: of thousand.
Speaker 4: Five to seven thousand, what expenses hold on?
Speaker 24: Yeah, with.
Speaker 23: Having to do maintenance on equipment or buy no, no
Speaker 23: here here.
Speaker 2: Let me explain this to you. Let me explain this
Speaker 2: to you. Who does those sixty lawns?
Speaker 23: Me and my two brothers.
Speaker 2: Okay, those sixty lawns take how long to do each lawn?
Speaker 23: Ay abound twenty minutes a.
Speaker 2: Long twenty minutes a lawn. So if we do that
Speaker 2: times twenty minutes sixty lawns, that's twelve hundred minutes divided
Speaker 2: by sixty would give you twenty hours to do all
Speaker 2: of your lawns. Is that correct or does it take longer?
Speaker 23: I would say that's about accurate.
Speaker 2: And then you got to get to and from You
Speaker 2: got to get to and from those lawns and in between,
Speaker 2: and you almost have to put another fifty percent factor
Speaker 2: on for thirty So if you take thirty hours, okay,
Speaker 2: and because you work a whole week for these lawns, right,
Speaker 2: so it's about thirty hours for sure.
Speaker 4: So how much is the cost of labor for thirty hours?
Speaker 2: Okay? What is the cost of labor? How much per hour?
Speaker 2: Do you figure it out?
Speaker 4: Per hour?
Speaker 2: Because I don't think you're getting an accurate view of
Speaker 2: what you're making thirty hours at how much an hour?
Speaker 2: If you were going to hire someone, how much would
Speaker 2: you have to pay them per hour?
Speaker 23: I would probabund twenty an hour.
Speaker 2: Okay, So you're looking at six hundred dollars in labor
Speaker 2: per week. Okay, right, six hundred per week. Times let's
Speaker 2: just say, how many weeks a year do you work? Oh,
Speaker 2: let's see for how many weeks a year for this landscaping?
Speaker 23: Only sixteen weeks?
Speaker 2: Sixteen weeks. So you're looking at ninety six hundred dollars.
Speaker 2: Let's call it ten grand for labor to have people
Speaker 2: show up and do this. And if you talk about
Speaker 2: ten grand for labor, so out of your sixty six,
Speaker 2: that's fifty six right there, you're down to fifty six thousand.
Speaker 2: And if you look at equipment depreciation on what you
Speaker 2: gave me, you're probably down to sixty. And if you
Speaker 2: look at the cost of fuel, you're probably clearing somewhere
Speaker 2: around what forty eight grand. I mean is about forty
Speaker 2: eight Yeah, that sounds now now, do you divide that?
Speaker 2: Do you do you divide that with your brothers?
Speaker 5: So we have.
Speaker 23: Yeah, we pretty much of divide and I don't pay
Speaker 23: them by all. We pretty much just split the car.
Speaker 2: Yeah, you all split the profit. So how much do
Speaker 2: you split at the end of the season.
Speaker 23: It's about a but.
Speaker 8: I take.
Speaker 23: They take footy.
Speaker 2: I mean, but how much do you have in the
Speaker 2: pot that you split up?
Speaker 5: Oh?
Speaker 23: About forty thousand.
Speaker 2: Exactly what I thought. Hold on, Jarris will come back
Speaker 2: to Tyler and Moore on the Troubleshooter Show. Go with
Speaker 2: a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 7: You don't pay a cent until you're content, leave time for.
Speaker 2: An insurance check up free, no obligation. In comparison, call
Speaker 2: Compass Insurance paying too much your coverage at dozens of
Speaker 2: insurance companies find out now three all three seven seven
Speaker 2: to one help. You'll think you're his only customer when
Speaker 2: you choose Frank durand the Real estate Man dot com
Speaker 2: to list your home with Remax Alliance three all three
Speaker 2: nine two zero sixteen twenty two.
Speaker 8: Yeah, rit.
Speaker 6: Need so you don't have.
Speaker 7: Come run anxious as fast as we can.
Speaker 1: Shooter's gonna help.
Speaker 3: Come man, this is the Troubleshooter Show. No Tom Martino, he.
Speaker 2: Tom Martino here, Welcome to the show. Gosh, do we
Speaker 2: have a lot to talk about today, Believe it or not.
Speaker 2: We have so many different topics, but I always go
Speaker 2: to the phones first. They take my priority. And we
Speaker 2: have Brad O'Brien on who is a real estate attorney,
Speaker 2: real estate law. He does all kinds of stuff and
Speaker 2: I always recommend people, you know, Brent Evanston with ideal
Speaker 2: home loans with a state Brent. Very few people, very
Speaker 2: few people have docs looked over by attorneys anymore. Back East,
Speaker 2: it's a tradition. Everyone has an attorney review docs. They
Speaker 2: don't they don't miss. Yeah. So anyway, uh what about that?
Speaker 2: I mean, why is that? Do you think? Why?
Speaker 6: Well?
Speaker 14: So, I think because the real estate contract here is standardized,
Speaker 14: so most yeah, feel like Now, I will tell you
Speaker 14: that when you get into a contract with a new
Speaker 14: home builder, there is a labyrinth of stuff.
Speaker 6: In every one of those things.
Speaker 2: You should look out.
Speaker 14: You should you should definitely have someone take a look
Speaker 14: at that and go through it, because they you know,
Speaker 14: it's kind of anything goes, it's whatever they throw in,
Speaker 14: you're stuck with.
Speaker 2: So anyway, Brad O'Brien, we lean on a lot for
Speaker 2: information and this had to do with a lead. And
Speaker 2: what happened was Sally called and said that our friend
Speaker 2: was being charged a two hundred dollars reletting fee at
Speaker 2: the end of the lease. That's not because she's re upping.
Speaker 2: It's not a renewal fee, but she's leaving. It's the
Speaker 2: end of the lease. She fulfilled all her obligations and
Speaker 2: the landlord comes back and says, oh, by the way,
Speaker 2: you have to pay two hundred dollars And she said
Speaker 2: for what for for us to relet it to somebody else?
Speaker 2: And she said, my obligation is over now. Brad O'Brien
Speaker 2: indicated that even if it's in the lease, there's some
Speaker 2: new laws that may prohibit certain fees, and we asked
Speaker 2: them to look at the lease.
Speaker 4: Brad, what did you find?
Speaker 12: Well, after that call, I did receive the lease and
Speaker 12: looked at it. I did find that statute also and
Speaker 12: this particular two hundred dollars charge for reletting the reletting
Speaker 12: fee is not prohibited by the statute.
Speaker 2: Oh, why is it not prohibited? Tell me, tell me
Speaker 2: would be prohibited and why it's not prohibited.
Speaker 12: Well, this statute, which changed a year ago today thirty
Speaker 12: CRS thirty eight twelve eight oh one prohibits a provision
Speaker 12: in your written lease for a fee, your charge for
Speaker 12: a tenant's failure to provide notice of non renewal of
Speaker 12: a rental agreement. So it's prohibiting a fee for not
Speaker 12: giving a notice of non renewal. That's not quite what
Speaker 12: this reletting fee is. This reletting fee is not explained,
Speaker 12: but it's not the thing that's prohibited by the statute.
Speaker 2: What is that?
Speaker 4: What is that fee? They just say we're going to
Speaker 4: charge you at the end of the least period.
Speaker 2: That's just it.
Speaker 11: Yeah, it's a reletting fee.
Speaker 12: Whatever that is. It might have to do with cleaning,
Speaker 12: might have to do with their admind charges of attorney.
Speaker 2: But because it's in the lease stated that way, then
Speaker 2: they can charge it.
Speaker 12: Yeah, it's by contract. It's a written contract signed by
Speaker 12: both sides. It's it's enforceable and not prohibited by statute.
Speaker 2: But if it says, if it ever said you did
Speaker 2: not notify us, you're not renewing.
Speaker 4: Therefore there's a penalty that would not be allowed.
Speaker 6: That's right.
Speaker 12: You cannot have, in the least something that says you
Speaker 12: don't give notice of non renewal. Here's a fee that's
Speaker 12: not allowed any longer.
Speaker 13: What ams if they what ms? If they got this money?
Speaker 13: I mean what teether in the law does? Does Polish
Speaker 13: come out and kick the people in their ass or
Speaker 13: what happens?
Speaker 4: What do you mean by that mark?
Speaker 2: What do you mean?
Speaker 22: Well?
Speaker 13: I mean if a landlord does charge a fee for
Speaker 13: something they're not allowed to do, it's the ramification.
Speaker 6: Oh the statue.
Speaker 12: If they had a fee that was not allowed by statute,
Speaker 12: the tenant consume the landlord and get them.
Speaker 13: In some cases, Tom and Tom and Brad, That's exactly
Speaker 13: where I was going. We're talking about two hundred bucks.
Speaker 13: So if they take two hundred out of a deposit
Speaker 13: because they already have the money, Now this person's going
Speaker 13: to have to go out hire an attorney.
Speaker 2: No small how about small claims cars? How about small
Speaker 2: claims court?
Speaker 6: Yeah?
Speaker 2: Maybe so I most people won't do it, though. Yeah,
Speaker 2: I'm telling you though, Brad, thank you for looking at that.
Speaker 2: That's too bad. We thought we had him, Sally, But
Speaker 2: Brad is saying that he believes that this fee is
Speaker 2: allowed because it's a contractual fee simply called a reletting fee.
Speaker 2: And he said the only one that would have been
Speaker 2: prohibited is some kind of penalty for not renewing fee,
Speaker 2: you know, for not notifying of renewal. So you got
Speaker 2: to tell your friends, she's out of luck there. But
Speaker 2: you can still contest other charges they took out of
Speaker 2: the security deposit if you disagree.
Speaker 4: What are some of those, by the way, you disagree with?
Speaker 25: Well, some of them were some cleaning charges made and
Speaker 25: also fees for using the fireplace, which I didn't use.
Speaker 25: I feel pretty confident on fighting those, but this one
Speaker 25: I just didn't really feel like I understood the law. Yeah,
Speaker 25: I really appreciate this advice. I certainly wouldn't sign another
Speaker 25: lease with that charge in it now. And so I've
Speaker 25: learned a lot. So this is worth a call and
Speaker 25: the education on this.
Speaker 5: Thank you, Thank you very much.
Speaker 2: Okay, Mark, did did Jaris have to leave on this
Speaker 2: call for that?
Speaker 6: He did?
Speaker 2: We had a nice little talk over the break. So
Speaker 2: here's what it comes down to. Okay, let's talk to Tyler.
Speaker 2: Tyler is twenty two years old. This thing way too undervalued.
Speaker 13: I mean, this thing's probably worth I'd say maybe forty
Speaker 13: or fifty to the right person. So I wonder if
Speaker 13: anybody listening right now is interested in buying his basic business.
Speaker 2: Well let me explain this though, let me let me
Speaker 2: explain this, but he what he's really talking about is
Speaker 2: a profit, a profit of about forty thousand. No, no,
Speaker 2: actually it's not.
Speaker 6: Let me say something real quick.
Speaker 13: When I sold my internet company years ago, Mountain Peak Internet,
Speaker 13: what I did is I went to another company, East Central.
Speaker 13: In every client that I had, they paid me X
Speaker 13: amount of dollars for and that's how we did the deal.
Speaker 13: Way back to mark.
Speaker 2: I didn't sell them equipment. I didn't sell him anything.
Speaker 2: But may I finish on this doing we're talking. He
Speaker 2: is saying his numbers aren't making sense because he is
Speaker 2: saying he makes about sixty thousand gross on this. Okay,
Speaker 2: Then he said he has about forty to split. Where
Speaker 2: is that twenty thousand going? I was figuring labor and everything.
Speaker 2: When I said forty He said that doesn't include labor.
Speaker 2: He doesn't pay labor, and then he splits up forty grand.
Speaker 2: His numbers are not making sense. There is no way
Speaker 2: he is grossing sixty or sixty six thousand on this thing.
Speaker 2: He said sixty six customers. I'm sorry, and I think
Speaker 2: he said sixty grand, right.
Speaker 13: Yeah, yes, And here's what I'm saying, though I don't
Speaker 13: even think you're looking at it correctly from this stance.
Speaker 13: The person that would buy it is somebody like I'm
Speaker 13: just using this as an example mister green Jeans, who
Speaker 13: can come in already has a business doing the same thing,
Speaker 13: picks up sixty new customers without having to advertise, and
Speaker 13: gives a guy some money.
Speaker 2: Now, no, that's right, you could do it that way.
Speaker 2: That's right.
Speaker 7: You buy the.
Speaker 2: Sixty custing it to another twenty two year old. I'm saying,
Speaker 2: sell what you have, which is a list of people
Speaker 2: that pay you every month. That's right, that's right, without
Speaker 2: regard to the gross and the net. Because it's not working,
Speaker 2: they can do their own. Another landscaping company can say
Speaker 2: this is what sixty customers mean for me, This is
Speaker 2: what they mean to me, because his numbers aren't making sense.
Speaker 2: So Tyler, you know you should get way more than
Speaker 2: sixty five hundred for sixty six customers. They're giving you,
Speaker 2: basically what one hundred dollars a customer.
Speaker 6: Action?
Speaker 2: What we I mean one hundred dollars a customer? Come on, man,
Speaker 2: that's way under value.
Speaker 23: Yeah, because we did a math that it's pretty much
Speaker 23: two weeks worth of mowing.
Speaker 2: And not only that, but listen to this, Mark. Not
Speaker 2: only are they offering him one hundred dollars per customer,
Speaker 2: they're offering him they want to do it in installments.
Speaker 2: Come on, there's no way he should do that. So
Speaker 2: how much do you think, Mark, how much do you
Speaker 2: think you would pay per I mean, you know what,
Speaker 2: let's call a landscape or let's call l em or
Speaker 2: let's call mister green jeans, let's call them not that
Speaker 2: green jeans. And they may not listen, they may not
Speaker 2: want to buy this company, but what would they pay
Speaker 2: per customer?
Speaker 4: Technically?
Speaker 2: What do they think?
Speaker 4: Let's get an idea?
Speaker 2: Okay? Three O three seven one three talks seven one
Speaker 2: three eight two five five. We got someone who needs
Speaker 2: insurance advice coming up and someone with a help with
Speaker 2: an auto dealership. Plus we have ideal home loans in
Speaker 2: the house. Three O three seven one three eight two
Speaker 2: five five. Don't forget water pros can do a water
Speaker 2: system drinking water, all the drinking water you want without poofas,
Speaker 2: which are forever chemicals, without any plastics, without any problems,
Speaker 2: pure drinking water for fourteen hundred dollars and it's the
Speaker 2: best price you'll ever find.
Speaker 4: Waterpros dot net.
Speaker 2: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 2: dot com. You don't pay a cent until you're content.
Speaker 2: Time for an insurance check up free, no obligation. In comparison,
Speaker 2: call Compass insurance paying too much your coverage at dozens
Speaker 2: of insurance companies find out now three all three seven
Speaker 2: seven to one help. You'll think you're his only customer
Speaker 2: when you choose Frank durand the real estate Man dot
Speaker 2: com to list your home with Remax Alliance three all
Speaker 2: three nine two zero sixteen twenty two.
Speaker 4: So, man, we're skipping around so many topics.
Speaker 2: So I got a list.
Speaker 13: So we had someone out there that had an insurance question.
Speaker 13: Tom Our phones rebooted and I did not have his
Speaker 13: phone number. So if you're listening, call back in.
Speaker 2: Is that Tim? No?
Speaker 13: Tim, I believe Zara it was the other one, all right,
Speaker 13: So Tim, what is uh? What do you need for
Speaker 13: insurance advice.
Speaker 12: Tim Well, I have American Family Insurance and they just
Speaker 12: keep going up and up.
Speaker 15: They have my home, my automobiles, and they've had it.
Speaker 6: For like thirty years.
Speaker 2: But I'm telling it. We have that free insurance checkup
Speaker 2: from Compass Insurance Group. And again I want to say
Speaker 2: something though, all insurance is going up. How many homes
Speaker 2: do you have?
Speaker 18: Right?
Speaker 8: Just the one?
Speaker 4: And how many cars?
Speaker 8: Three vehicles?
Speaker 4: And do you have any teenage drivers?
Speaker 22: Oh?
Speaker 4: No, just so he had three?
Speaker 2: Three cars, you and your wife and a home. What's
Speaker 2: your homeworth about.
Speaker 6: Two fifty?
Speaker 4: What are you paying a year now on home and
Speaker 4: auto altogether?
Speaker 2: One lump? Well?
Speaker 4: How much you pain?
Speaker 15: Well, my homeowners was three eighty a month.
Speaker 2: M hm wow wow?
Speaker 6: And and what do you think of progressive?
Speaker 2: Okay, let's talk to Brian Burns's Compass Insurance Group. Brian, Brian,
Speaker 2: insurance is going up. I mean I want to ask
Speaker 2: you something on and off topic here, not off topic.
Speaker 2: It's on the topic, but not on his particular question.
Speaker 2: But I want you to answer his question on the
Speaker 2: insurance checkups you're doing. Where you look at the DEXs page,
Speaker 2: the declarations page of people. It used to be about
Speaker 2: eighty five percent at the time you can find better coverage,
Speaker 2: less money or better coverage or whatever, you can improve
Speaker 2: them about eighty five percent. Has that stayed about the
Speaker 2: same or are you finding that now? It's even you
Speaker 2: know that the whole industry is less competitive.
Speaker 17: Yeah, would say it's less than that now, only from
Speaker 17: the standpoint I would say that that whenever someone's been
Speaker 17: with a carrier for a while, like this gentleman, I
Speaker 17: don't know what his deductible is. He might have a
Speaker 17: thousand deductible new business. Now, it's really hard to find
Speaker 17: a carrier that will offer a deductible that low. So
Speaker 17: when we're talking to people, usually their primary purpose is, man,
Speaker 17: my rates doubled. Can you look at this? And you know,
Speaker 17: a lot of times we can find a better option
Speaker 17: as far as price is concerned, but it also might
Speaker 17: require a higher deductible because companies, I only have one
Speaker 17: company that leave and offer a thousand deductible now. I
Speaker 17: used to have ten that would do that. Now it's
Speaker 17: down to one. So it's just, you know, you just
Speaker 17: have to explain it to them. And some people want
Speaker 17: to take on that additional risk and save the money,
Speaker 17: and some don't.
Speaker 2: Now what you should not be asking, Tim, Although you
Speaker 2: ask what do you think about this company or that company?
Speaker 4: Or this company or that company?
Speaker 2: What you should do is get a quote with an
Speaker 2: array of companies and then look at the positives and
Speaker 2: negatives for each one. But to your question about Progressive,
Speaker 2: they're a good company, right, Brian.
Speaker 17: Yeah, No, I like Progressive Progressive. I just got a
Speaker 17: memo from them that they're pausing writing homeowners insurance in
Speaker 17: the state of Colorado and November goods, so I believe
Speaker 17: it starts August seventeenth, that they won't even take new business.
Speaker 17: When they do, they're going to require it.
Speaker 2: I'm telling you, man, we are at we are at
Speaker 2: a precipice right now. I believe that we're going to
Speaker 2: have an insurance crisis. That's what I believe.
Speaker 4: I really know.
Speaker 17: I mean, yeah, I was just talking to Mark, and
Speaker 17: I'm hoping that we'll see this market turnaround a bit.
Speaker 17: But the fact that we have what three fires going
Speaker 17: right now isn't going to really, you know, help the situation.
Speaker 4: So Tyler, not Tyler, I'm sorry, Tim.
Speaker 2: On your insurance, you're paying three hundred something a month
Speaker 2: for homeowners so you're paying nearly four grand there.
Speaker 4: What are you paying on cars.
Speaker 15: To ensure the three vehicles? It's around the same three
Speaker 15: sixty a month.
Speaker 4: So if you're if you're go ahead, I'd.
Speaker 17: Be happy to look at it. I'm in There be
Speaker 17: some additional questions I would have for you, Tim, but
Speaker 17: if you want to get in my number, I'll do it.
Speaker 17: I'll try to do it while your show's going and we'll.
Speaker 2: Yeah, let's do an insurance check up for the hell
Speaker 2: of it right now, just to see what that looks like,
Speaker 2: because I mean, if I'm if I'm doing this right,
Speaker 2: you're paying eight thousand, six hundred, around eighty six hundred
Speaker 2: a year in insurance. Yes, what are your deductibles?
Speaker 15: And I had the lower deductibles because I've been with
Speaker 15: them for but this year.
Speaker 21: They sent me a notice that even on my.
Speaker 15: Home it's a thousand deductible. But they're doing all kinds
Speaker 15: of things with the roof.
Speaker 2: Yeah you need Okay, here's what I want you to
Speaker 2: do right now. Hold on, I want you to call
Speaker 2: bron We're gonna give you some numbers off of Brian,
Speaker 2: your number off the air. I would like to take
Speaker 2: your specific situation what they're turning you into because they're
Speaker 2: trust me. If they're telling you they're going to do
Speaker 2: stuff on the roof, you're looking at actual cash value.
Speaker 2: You're looking at a whole new ballgame plus plus increase premiums.
Speaker 2: Right right, Okay, let's see what they can do. I
Speaker 2: want to see what they were proposing and then what
Speaker 2: Compass can find. Again, there's no guarantee Compass can improve it,
Speaker 2: but one thing is for sure. With free comparisons, you
Speaker 2: can't lie. I mean what, I'm not suggesting they would anyway,
Speaker 2: But if they say they can beat it, they got
Speaker 2: to be able to beat it, right. You can't just
Speaker 2: say I can beat it if you can't beat it.
Speaker 2: That's why I'm all for these free second opinions and
Speaker 2: free looks and the Insurance Help Center for looking and
Speaker 2: comparing insurance. So if you're concerned, it's a phone call,
Speaker 2: maybe they'll take a half hour to get back to
Speaker 2: you after they do the figuring. But isn't it worth it?
Speaker 2: Three oh three nine nine six nine thousand more coming
Speaker 2: right up? Go with a sure thing Denver's Best roofer
Speaker 2: Excel roofing dot com. You don't pay a cent until
Speaker 2: you're content. Time for an insurance check up free, no
Speaker 2: obligation in comparison. Call Compass Insurance paying too much your
Speaker 2: coverage at dozens of insurance companies find out now three
Speaker 2: oh three seven to seven to one.
Speaker 6: Help.
Speaker 2: You'll think you're his only customer when you choose Frank
Speaker 2: durand the real estate man dot com to list your
Speaker 2: home with Remax Alliance three oh three nine two zero
Speaker 2: sixteen twenty two.
Speaker 4: Hi Tom Martino, you're troubleshooter.
Speaker 2: Three oh three seven one three talk three oh three
Speaker 2: seven one three eight two five five.
Speaker 4: I'm all right.
Speaker 2: Now we are waiting for a landscaper to talk to
Speaker 2: Tyler on selling those clients. We are waiting on Compass
Speaker 2: Insurance Group to give Tim a comparison for his homeowners.
Speaker 2: And now we're talking to Jeff. Jeff, welcome to the show.
Speaker 2: What's going on with you on a very busy troubleshooter day?
Speaker 4: What's going on?
Speaker 2: Sir?
Speaker 8: Hi?
Speaker 5: Thanks to taking my call? Tom Listen. I got my
Speaker 5: wife inherited a brokerage account from her mom here in January.
Speaker 4: Now, what do you mean by a brokerage account?
Speaker 2: Do you mean at an investment advisory firm or at
Speaker 2: a place like a Schwab or Fidelity.
Speaker 5: No, it's like it.
Speaker 8: There.
Speaker 5: I don't know if you've heard of them or not,
Speaker 5: but they're an investment company.
Speaker 2: Okay, but I need this is what this is what
Speaker 2: he needs to know and then I'll answer everything you want.
Speaker 2: But when you say they are with she she had
Speaker 2: inherited a brokerage account? Is is this a brokerage account
Speaker 2: that the previous who she inherited.
Speaker 15: From her mother?
Speaker 4: Did her mom have this money under advisement?
Speaker 2: In other words, was it with a financial advisor who
Speaker 2: had it with a brokerage or was your was her
Speaker 2: mom investing directly?
Speaker 5: Now it was with an advisor that was advising her.
Speaker 2: On Okay, got it. So the advisor was advising her
Speaker 2: and it was and the custodian where the money was
Speaker 2: actually sitting was what what was that called Baared Bared? Yes,
Speaker 2: I've heard of them. Okay, So what is your question?
Speaker 5: Well, when this, uh my wife has a sister and
Speaker 5: they divided this account.
Speaker 2: How much was in the how what was the value
Speaker 2: of the account?
Speaker 5: Well, it had a bunch of accounts in it, but
Speaker 5: totally it was worth about two point five million okay,
Speaker 5: And what does.
Speaker 4: Your wife want to do with her share?
Speaker 5: Well, she wants to get rid of the whole thing.
Speaker 4: But well, no, I know she wants to get rid
Speaker 4: of it. She wants to cash out.
Speaker 5: Is that right, Yeah, she wants to cash out.
Speaker 2: Okay.
Speaker 4: Let me explain something to you.
Speaker 2: Okay, when she cashes out of this okay, So let's
Speaker 2: say it's worth whatever it was worth on the day
Speaker 2: of death will be the basis of that account. If
Speaker 2: she cashes out for more, there will be taxes paid
Speaker 2: on the amount above that, and if she cashes out
Speaker 2: for less, there may be less than that. But what
Speaker 2: are you guys going to do with the money? There's
Speaker 2: a reason I'm asking this. Let's just say she gets
Speaker 2: one point two five zero and the sister gets one
Speaker 2: point two five zero. What are you guys doing with
Speaker 2: the money?
Speaker 5: Well, we want to invest it in our joint accounts
Speaker 5: that we have already.
Speaker 4: Okay, got it, got it? Now listen, go ahead.
Speaker 5: The problem with this account is the UH financial advisor
Speaker 5: talked her into reducing the number of accounts that were
Speaker 5: in this and she had opened up some uh you know,
Speaker 5: the the managers of these different accounts and so this
Speaker 5: money is now in three different accounts and they're active.
Speaker 2: But are they all with Are they all with Baird?
Speaker 15: They are with Baird?
Speaker 2: Well there should be. Let me explain something to you.
Speaker 2: This is a heavily, heavily regulated industry. And if you
Speaker 2: said to your advisor you want these liquidated immediately, they
Speaker 2: should be liquidated immediately. So what is the issue.
Speaker 5: The issue is what kind of fees is they're going
Speaker 5: to charge her for liquidating all of these accounts?
Speaker 2: Well, okay, okay, that depends. Now I'm going to explain
Speaker 2: a few things. For example, if there was a Schwab account,
Speaker 2: they would be very little fees based on the final transactions.
Speaker 4: Some accounts have higher fees.
Speaker 2: I'd also be concerned with the financial advisor. Why do
Speaker 2: you think the financial advisor had her? Did she consolidate
Speaker 2: the accounts or divide them? In other words, she used
Speaker 2: to have one account, now she has three. She used
Speaker 2: to have.
Speaker 5: Well, they've got managers in all of these accounts, but
Speaker 5: she I don't know what you mean managers in all
Speaker 5: of those accounts?
Speaker 4: She has one financial advisor?
Speaker 2: Is that correct?
Speaker 5: Right?
Speaker 2: Then?
Speaker 4: What do you mean she has managers for each account?
Speaker 2: What does that mean.
Speaker 5: From a financial advancer, and she has put that into
Speaker 5: say like NEUVENE okay, And there's a couple of other
Speaker 5: accounts that she put this stuff into. And she's telling
Speaker 5: my wife that they have managers in these other accounts,
Speaker 5: like neuven for example, has money managers.
Speaker 4: It's a fun manager. What this advisor?
Speaker 2: I hate to say. It doesn't sound like your money's
Speaker 2: being efficiently managed, and it sounds like she's trying to
Speaker 2: spread the wealth for shares of fees. I hate saying that,
Speaker 2: but it doesn't sound good to me. So if your
Speaker 2: end goal is to liquidate, they should be able to
Speaker 2: give you almost to the penny how much it's going
Speaker 2: to cost you, and it shouldn't cost you too much.
Speaker 2: But I listen, it just so happens. I know a
Speaker 2: hell of a lot about this this area. I would
Speaker 2: if I were you, I would you need someone who
Speaker 2: knows the industry to help you. And I can get
Speaker 2: somebody free of charge, not a dime, no strings attached
Speaker 2: to help you. And what they should do is look
Speaker 2: at exactly what these accounts are.
Speaker 4: Does your wife have statements for these accounts?
Speaker 5: Yeah, she has statements as of I think it was
Speaker 5: the last Warrior.
Speaker 2: Okay. What we should do is have this guy look
Speaker 2: at it free, and I mean there is absolutely zero obligation.
Speaker 2: He would do it as a favor to me. Okay,
Speaker 2: and it's part of my other company. You should look
Speaker 2: at it and then he'll let you know what you
Speaker 2: should be charged or not charged. And there should be
Speaker 2: no question if you guys wanted to take that money
Speaker 2: and liquidated, give half to the sister and half to
Speaker 2: your wife, and then your wife wants to take that
Speaker 2: money and put it with your current advisor, there should
Speaker 2: be no questions that they should do that immediately, and
Speaker 2: they should answer you immediately as how much it will
Speaker 2: cost and why it would cost that much, how much
Speaker 2: was the mom when? How old was the mom when
Speaker 2: she passed away? Do you think I'm just going to
Speaker 2: ask you because we haven't mentioned any last names of
Speaker 2: these advisors or names, do you think that she was
Speaker 2: taking advantage of your mother in law?
Speaker 5: Well, I'm not real sure. I've never encountered this problem.
Speaker 5: They were going to cash it out. Her sister is
Speaker 5: already when they divided, when she divided these accounts, she
Speaker 5: already closed her portion of the account. Your financial advanced
Speaker 5: advisor and ask my wife if she wanted to keep
Speaker 5: her money there with her.
Speaker 2: Yeah, of course she did, because she's making a fee
Speaker 2: on it. Sure and they And by the way, I'm
Speaker 2: not saying it's automatically bad, but you know, I mean,
Speaker 2: your wife should have full reiin on what she wants
Speaker 2: to do with it.
Speaker 5: Sure, well, and she opens up. She instructed my wife
Speaker 5: to take some of these accounts that I mean, some
Speaker 5: of this long i'm's got over one hundred stocks in it.
Speaker 2: Okay, Jeff, you really you really need a professional. Let
Speaker 2: me try to get someone on the line. Okay, can
Speaker 2: you hold on?
Speaker 5: Sure?
Speaker 2: Okay, because here's why.
Speaker 4: And I'm really serious when I say this.
Speaker 2: You need someone who's just gonna give you unpridled, unbiased
Speaker 2: advice and help you get your If your wife wants
Speaker 2: to take that money and put it with your advisor.
Speaker 4: That's absolutely what you should do.
Speaker 2: And here's the unfortunate thing in the advisement industry. Okay,
Speaker 2: there are a bunch of fools out there, and all
Speaker 2: they care about are their fees, and they don't care
Speaker 2: about people. So I have a feeling when I heard
Speaker 2: ninety seven years old and two and a half million
Speaker 2: dollars in all of this. I'm just hoping that they
Speaker 2: didn't get her strapped into anything. But we can take
Speaker 2: a look at.
Speaker 20: That for you.
Speaker 2: So hold on all right, three oh three seven to
Speaker 2: one three talk. I'll get somebody on three oh three
Speaker 2: seven one three eight two five five. Go with a
Speaker 2: sure thing Denver's best roofer Excel Roofing dot com. You
Speaker 2: don't pay a cent until you're content. Time for an
Speaker 2: insurance check up free, no obligation. In comparison, call Compass
Speaker 2: Insurance paying too much your coverage at dozens of insurance
Speaker 2: companies find out out now. Three all three seven seven
Speaker 2: to one help. You'll think you're his only customer when
Speaker 2: you choose Frank durand the real estate Man dot com
Speaker 2: to list your home with Remax Alliance three all three
Speaker 2: nine two zero sixteen twenty two. Tom Martinez your troubleshooter
Speaker 2: three all three seven one three h two five five.
Speaker 2: So I'm gonna get some help on right after the
Speaker 2: first of the hour here, Jeff, I'm going to get
Speaker 2: an advisor that advises me on things, and I really
Speaker 2: want to get you someone just to hold your hand
Speaker 2: and help you. Absolutely nothing involved no strings attached.
Speaker 5: I want.
Speaker 2: I really do think it's necessary because you're entering an
Speaker 2: area where I don't know if they're being completely straight
Speaker 2: with you or not. They probably I'm hoping they are
Speaker 2: because it's a highly regulated business. So hang on, Jeff,
Speaker 2: he'll be on the air to talk about this and
Speaker 2: the steps you need to take. Meanwhile, Tyler, we're trying
Speaker 2: to figure out what we get Bob's infos so I
Speaker 2: can reach out to them.
Speaker 4: Yeah, and I don't have it, Mark, I don't know
Speaker 4: why I.
Speaker 2: Don't have it. I talk doesn't have it, Kelly doesn't
Speaker 2: have it. I don't have it. Okay, Rob, if you're
Speaker 2: listening from l em Landscaping, give us a call and
Speaker 2: just let us know. But I did hear from Jaris
Speaker 2: on multiples. They're called on what what do you do
Speaker 2: with landscaping? The multiple on earnings is earnings multiples two
Speaker 2: point three eight. Earnings multiple if it's just based on
Speaker 2: gross revenue is point six ' eight, So you would
Speaker 2: take a real I mean, if it's a real earnings, okay,
Speaker 2: and it's five years. I don't know what his real
Speaker 2: earnings are. I don't know if he does or his
Speaker 2: gross revenue multiple point six eight.
Speaker 4: Although that doesn't make sense to me.
Speaker 2: Although that's what it's saying here on how to evaluate
Speaker 2: landscaping in yard service businesses. But case, what we need
Speaker 2: to do is call you back when we get someone.
Speaker 2: We're trying to get a hold of a landscaper that
Speaker 2: can help us three oh three seven one three eight
Speaker 2: two five five. Also, I'm getting a lot of texts
Speaker 2: on this rental car company sixth They are bad news, Mark.
Speaker 2: I don't think I've had one person say they'd had
Speaker 2: a good experience with them.
Speaker 4: That's how terrible they're doing. Uh So we are looking into.
Speaker 2: That some more X sixt we recommend against them based
Speaker 2: on what we're hearing. Three three seven one three eight
Speaker 2: two five five is our number or three oh three Martino.
Speaker 2: We have ideal home loans with us as well, and
Speaker 2: we've been talking about home loans and on home loans.
Speaker 2: Somebody wants to know what do you anticipate with the
Speaker 2: coming election? Will rates go down? Do you think?
Speaker 4: Or is inflation down enough where they might go down?
Speaker 4: What are you hearing in the industry?
Speaker 14: Bread Well, I think again, aside from the election, I
Speaker 14: think you are going to see rates go down, and
Speaker 14: the reason you're going to aside from it even if yeah,
Speaker 14: no matter what goes on what party, the Federal Reserve
Speaker 14: is going to start to cut interest rates. And it
Speaker 14: looks like it's very likely those cuts will begin in September.
Speaker 14: Now that doesn't mean that's a certainty, but we're starting
Speaker 14: to see a lot of softening and economic data. The
Speaker 14: jobs report last week came out very soft and missed
Speaker 14: expectations by I think sixty thousand jobs. So you know,
Speaker 14: you're starting to see some of the work they've done,
Speaker 14: do curb inflation show up and all the data, and
Speaker 14: we haven't been seeing that until recently. So that does
Speaker 14: bode for an easing of interest rates, and that does
Speaker 14: bode for lower rates on things like credit cards, out
Speaker 14: of loans, mortgages, all that stuff down the road.
Speaker 2: All right, And do you ever see I know this
Speaker 2: is a crystal ball kind of thing, but do you
Speaker 2: ever see race going back to where they were ever
Speaker 2: three to four two point five three percent? Three points?
Speaker 14: You would need we would need a significant event to
Speaker 14: do that, like like like a global pandemic.
Speaker 2: You like, nothing good, Yeah, nothing good, right, yeah, just
Speaker 2: because then the rest of the economy would tank. That's right, right,
Speaker 2: So why at one time did we have low rates
Speaker 2: and a good economy?
Speaker 5: What was that for?
Speaker 2: Why why did we.
Speaker 6: We came through a period. But think about this, since
Speaker 6: the great.
Speaker 2: Since the mortgage well it was it was okay, go ahead.
Speaker 6: Since then we've had a period of historically very very
Speaker 6: low rates.
Speaker 4: Why that we didn't have a tanked economy.
Speaker 6: Well, no, because they were using it to stimulate the economy.
Speaker 14: And look, they were trying to create inflation at one
Speaker 14: point and couldn't do it.
Speaker 6: I mean, think about that.
Speaker 2: Yeah, you're right, you know, I mean, damn. At one
Speaker 2: time mortgage rates were at two percent.
Speaker 6: Yeah, I mean it was yeah, crazy, it's free money.
Speaker 6: So mark point.
Speaker 14: You know right now, with where rates are at, you
Speaker 14: are getting a great return on your investment on cash
Speaker 14: that's parked with no risk.
Speaker 3: Yeah.
Speaker 2: So there's a twin inch sword here with rates. When
Speaker 2: they go up, they go up for all of us.
Speaker 2: When they go down, they go down. They also go
Speaker 2: down on investments, so or on money. So we got
Speaker 2: more coming up on The Troubleshooter Show three O three
Speaker 2: seven one three talks seven to one, three eight two
Speaker 2: five five, Stay tuned for more. Go with a sure
Speaker 2: thing Denver's best roofer Excel Roofing dot com. You don't
Speaker 2: pay a cent until you're content. Time for an insurance
Speaker 2: check up free, no obligation. In comparison, call Compass Insurance
Speaker 2: paying too much your coverage at dozens of insurance companies
Speaker 2: find out now three all three seven seven one help.
Speaker 2: You'll think you're his only customer when you choose Frank
Speaker 2: durand the real estate Man dot com to list your
Speaker 2: home with Remax Alliance three oh three nine two zero
Speaker 2: sixteen twenty two.
Speaker 5: Ripped news.
Speaker 9: You don't have.
Speaker 1: Come runs, Shooter's gonna help.
Speaker 3: Come man, This is the Troubleshooter Show.
Speaker 2: No Tom Martino, Hi, Tom Martino here three oh three
Speaker 2: seven one three talk three O three seven one three
Speaker 2: eight two five five. Welcome to the show. Trying to
Speaker 2: help you in every way we can. So let's get
Speaker 2: to the phones and continue what we've been doing here. Okay,
Speaker 2: where are all the people?
Speaker 4: I want to get The one guy on?
Speaker 8: Is he?
Speaker 11: Is he on?
Speaker 2: Anymore? Mark? Did he drop off? The uh? The one
Speaker 2: guy wife whose wife was getting getting a hard time
Speaker 2: with the broker.
Speaker 13: No, he dropped he did drop off. Yeah, okay, did,
Speaker 13: but we have a lookdown. We're we're gonna bring up
Speaker 13: two people. This goes back and I want you to
Speaker 13: recap on the problem with Springs Automotive and I'll bring
Speaker 13: Linda up.
Speaker 6: Okay.
Speaker 2: Meanwhile, I'm gonna ask Jeff to call back. I have
Speaker 2: a financial advisor on to answer his questions and tell
Speaker 2: him what he needs to do.
Speaker 4: And I'll even do that. I know what his questions were.
Speaker 4: I hope he's still listening.
Speaker 2: So Jeff, if you have any questions, if you still
Speaker 2: want to know, call us back three zero three seven
Speaker 2: one three talks seven one three.
Speaker 4: A two five five, And then we're going to talk
Speaker 4: to Linda.
Speaker 2: Is that right?
Speaker 10: Yes?
Speaker 2: Okay, Now, Linda had a car done, and I'm going
Speaker 2: to bring up her call.
Speaker 4: And Linda had a car done.
Speaker 2: I'm trying to find your call from the Oh yeah,
Speaker 2: here it is a two thousand and eight Mazda. And
Speaker 2: you had this Mazda repaired. Well, actually you bought it.
Speaker 2: And when you bought it from the dealership, you said
Speaker 2: that the engine went out in three days and then
Speaker 2: they charged you to replace it.
Speaker 10: Is that right, right?
Speaker 4: And this is three days after you bought it.
Speaker 2: You paid forty eight hundred dollars to replace the engine,
Speaker 2: and then that engine it kind of went out again,
Speaker 2: and it was such a poor installation that it did
Speaker 2: damage to other accessories in your car. So now, even
Speaker 2: though the warranty on that used engine is supplying another engine,
Speaker 2: you still have previously damaged parts that need to be replaced.
Speaker 2: And we believed that basically the Springs Automotive should at
Speaker 2: least pony up some of that.
Speaker 4: Right, Jared looked at your car.
Speaker 24: It's an extra four thousand dollars.
Speaker 2: And my car is in North Dakota and Jared is
Speaker 2: in North Dakota. Yes, and Jared looked at your car, Jared,
Speaker 2: do I have that right? They said, to replacement engine
Speaker 2: under warranty, but you can't put it in because there's
Speaker 2: additional damage done by the previous installation.
Speaker 6: Is that right, Well, we're putting it.
Speaker 26: Then it's actually installed. Now we're finishing the vehicle up,
Speaker 26: but it's there was just a lot of stuff that
Speaker 26: was damaged in the process, so we had to repair
Speaker 26: all the damaged parts and replace.
Speaker 2: Yeah, that's the part I'm getting at. Well, those damaged
Speaker 2: parts cost her some extra money.
Speaker 26: Yeah, quite a bit of extra money.
Speaker 2: Yeah, okay, so other than the normal engine installation? How
Speaker 2: much extra money were these damaged parts?
Speaker 15: Let me look at you.
Speaker 2: Yeah, and Linda, that's going to be that's going to
Speaker 2: be what you need to go after Springs Automotive about
Speaker 2: did they Did they ever respond to you?
Speaker 24: You had them on the phone last Friday?
Speaker 5: Yeah, the streams.
Speaker 2: Oh that's right. Well, well Mark, didn't he say, yeah,
Speaker 2: what happened? I don't have notes on that. I just
Speaker 2: say that the engine was supplied under warranty. Oh yeah, yeah,
Speaker 2: that's right. We did. We told him we appreciated it,
Speaker 2: but at that time we didn't know the extent of
Speaker 2: the damages. He said, oh, this is being covered under warranty,
Speaker 2: but I don't think he realized there was additional damage.
Speaker 2: So we need to call him back, Jared about how
Speaker 2: much extra for those damage parts, like she would have
Speaker 2: to pay under the warranty for normal installation. But and
Speaker 2: that was about how much?
Speaker 11: Eighteen hundred yeah, eighteen forty four.
Speaker 26: Yeah, So the additional costs with labor and the additional
Speaker 26: costs for the parts that were damaged and everything, it's
Speaker 26: about twenty seven hundred bucks. Oh my, god, yeah, the intercooler.
Speaker 26: There's there's all kinds of mean.
Speaker 4: This woman has been so entirely buried in this car.
Speaker 2: She paid forty eight hundred originally to get that engine,
Speaker 2: and now she has to pay another twenty seven hundred,
Speaker 2: and then she has to pay the eighteen hundred to
Speaker 2: you to replace it. This is just in these repairs.
Speaker 2: This woman nine thousand, three hundred dollars just to get
Speaker 2: her car running that she bought from Springs Automotive.
Speaker 26: Got about a different vehicle from better vehicle.
Speaker 2: Yeah, oh yeah, what is that car even worth? For
Speaker 2: God's sakes, what did you pay for that car?
Speaker 6: Linda?
Speaker 3: I paid five thousand, So.
Speaker 2: You're into this car now for fourteen three or fourteen five.
Speaker 2: I mean, you're into this car for way more than
Speaker 2: it's worth.
Speaker 24: Right, Oh my god, I'm putting band aids upon band
Speaker 24: aids upon band aids. And I said to them, why
Speaker 24: are you banah eating this car? Get me a different
Speaker 24: car and they will do it.
Speaker 2: Well, it's too late. Now you got a damn engine.
Speaker 2: But you paid for that engine. So you paid five
Speaker 2: grand for the car, another five grand for a new engine,
Speaker 2: and now you have to pay another You had to
Speaker 2: pay another ending.
Speaker 6: Honestin on right now from Spring's automotive.
Speaker 2: I mean, this guy isn't I mean, he's got to understand.
Speaker 2: This woman's been completely ripped off. They should do something
Speaker 2: for her. I mean, gosh, dang it, you're just so me.
Speaker 24: Not to mention I have been on two feet instead
Speaker 24: of four wheels for six months.
Speaker 2: Well, we have a serious problem. So I want to
Speaker 2: go the original, the original purchase five grand, right right, Okay,
Speaker 2: I'm making a note of this.
Speaker 4: This is crazy.
Speaker 2: And then new engine or replacement engine was forty eight hundred,
Speaker 2: and that is then on top of that you had
Speaker 2: the installation of that engine a second time reinstallation of
Speaker 2: a second engine. Oh my gosh, that's another eighteen eighteen hundred.
Speaker 2: And then on top of that you have twenty They.
Speaker 24: Didn't about the engine in and I drove it six
Speaker 24: hundred and fifty miles without a bullet.
Speaker 2: Well, you know, you keep bringing that up. And here's
Speaker 2: what I want to tell you. As crazy as it sounds,
Speaker 2: I don't care about that part. I see, I don't
Speaker 2: care what could have happened, all right. What I care
Speaker 2: about is what did happen? You had a five thousand
Speaker 2: dollars car forty eight hundred dollars replacement engine three days later.
Speaker 2: Then you have a reinstallment of another replacement engine for
Speaker 2: eighteen hundred, and then you have twenty seven hundred in
Speaker 2: damages from the original installation. These people have complete and
Speaker 2: totally ripped your face off.
Speaker 16: Hello, I know hold on.
Speaker 2: You know I'll be shocked by the way. I would
Speaker 2: be absolutely shocked.
Speaker 8: If this thing.
Speaker 2: Honest to God, if this happens, if you don't, we
Speaker 2: got to do something. If they don't do anything for you,
Speaker 2: Hold on, both of you, Jeff. I want to bring
Speaker 2: up Jeff real quick. Let me get this call out
Speaker 2: because Jeff was patient. Jeff, are you there?
Speaker 10: I'm here, sir.
Speaker 2: Okay, Jeff, I have someone on the line. Are you there, Pat?
Speaker 2: Hold on?
Speaker 4: He might be on hold Pat.
Speaker 2: Are you there? Pat? Are you there? I'm okay, good Pat.
Speaker 2: Jollif is a financial advisor. I just want to say something. Okay,
Speaker 2: he has helped me for years and years and years,
Speaker 2: so I'm asking him to do this. This has nothing
Speaker 2: to do with soliciting business. This is to help you
Speaker 2: through this time. What happened was, Pat, is that Jeff's
Speaker 2: mother in law died at ninety seven. His wife is
Speaker 2: inheriting some brokerage accounts at Baird. Have you heard of Baird?
Speaker 5: Pat yep?
Speaker 2: Okay, I have. For some reason, he can't get straightforward
Speaker 2: information on how much is going to be to liquidate
Speaker 2: this woman. Jeff's wife simply wants to take her half
Speaker 2: of the two point five and place it with their
Speaker 2: own advisors or with their own account they have now,
Speaker 2: and he can't get straight answers, right, Jeff, Yeah, she.
Speaker 5: Doesn't seem to. Maybe my life doesn't understand that. She
Speaker 5: hasn't called me back on it, and we haven't gotten
Speaker 5: in the straight answers.
Speaker 2: And what you want to know specifically is exactly how
Speaker 2: much it will cost you to liquid Is that right?
Speaker 5: That's that's what she's thinking right now.
Speaker 22: Liquid.
Speaker 2: But I want to give you an I want to
Speaker 2: give you another alternative. I want you to hear this
Speaker 2: let you have right now. You said you wanted to
Speaker 2: move it over to your joint account that you have
Speaker 2: with your own advisor. Is that correct? Jeff?
Speaker 5: Yeah, I haven't really decided on doing that as yet because.
Speaker 2: Okay, but here's what I want to tell you. And
Speaker 2: there's a couple of ways to do this. Let's just
Speaker 2: say that Pat looks this over who you can trust.
Speaker 2: Like I said, he all he's going to do is
Speaker 2: give you a neutral look. But sometimes it may not
Speaker 2: be worth liquidating what you have. Let's just say that
Speaker 2: that previous advisor to your mother in law maybe pick
Speaker 2: some good investments and it might be the wrong time
Speaker 2: to liquidate, and you may just want to move them
Speaker 2: over to your wife's name without liquidating them, but you
Speaker 2: still accomplish the same thing.
Speaker 4: Does that make sense?
Speaker 11: Sure?
Speaker 5: Yeah, it makes a lot of sense.
Speaker 2: Now, Jef, Pat, I wanted to ask you to them, Pat,
Speaker 2: would you be able to without being their official advisor,
Speaker 2: would you be able to look at their accounts and
Speaker 2: give them some advice? There's nothing wrong with that, right,
Speaker 2: just some neutral, free advice.
Speaker 12: Yeah, sure, that'd be fine. Just if we could get
Speaker 12: most recent statements from the estate then we can start
Speaker 12: with that.
Speaker 2: And could you analyze their investments to see you know
Speaker 2: what they have and maybe because you don't. The last
Speaker 2: thing Jeff wants is them losing a ton of money
Speaker 2: by liquidating and then moving it over.
Speaker 12: Right, absolutely, yeah, the other.
Speaker 2: Thing I want. The other thing I want to ask
Speaker 2: Pat could you is there a way to know if
Speaker 2: they do want to liquidate if there are excessive fees
Speaker 2: being charged, because Jeff was concerned that there might be Jeff,
Speaker 2: what were you calling them management fees?
Speaker 5: Well, my wife was telling me what she found out
Speaker 5: for me the brokerage was that the account managers charge.
Speaker 21: Your fee to.
Speaker 5: Liquidate their accounts that they're managing.
Speaker 2: Does that sound right, Pat? Could that be like a
Speaker 2: mutual fund or something.
Speaker 12: Well, it's hard to say. I mean, it could be
Speaker 12: the specific investment that they're in might have some sort
Speaker 12: of contingent for sales charge. If they're in a time
Speaker 12: what's in a time prime, they liquidate. So I think
Speaker 12: the best thing to do is right back to what
Speaker 12: you're offering, Tomas. Let's have a lift at what they have.
Speaker 12: Brokerage statements would reflect cost, basis and the like. There's
Speaker 12: all sorts of different things that come into play when
Speaker 12: you know when a depth is involved, and you know
Speaker 12: step up and basis and all those kinds of things
Speaker 12: of the count, you know, beneficiary design, all of that suffect.
Speaker 12: So has already been it's already been liquidated, and she
Speaker 12: has it her share of it.
Speaker 5: It's already in her name, and her sister has liquidated
Speaker 5: her share of it, and it's no longer an issue
Speaker 5: as far as that goes.
Speaker 2: But as far as your wife's share, is it still
Speaker 2: in stocks and stuff or not? Oh?
Speaker 15: It is?
Speaker 8: Yeah?
Speaker 2: Okay, So he's what he's saying is that his his
Speaker 2: wife's sister already liquidated. Well, Jeff, did she get a
Speaker 2: good portion of her half or did she have to
Speaker 2: spend a lot did she have to pay a lot
Speaker 2: of fees?
Speaker 5: Well, we haven't talked to her about it.
Speaker 12: They don't seem to get along.
Speaker 2: You know. Okay, Jeff, listen, listen, I'm serious. You need
Speaker 2: some help. What we want to do is have is
Speaker 2: I'll have past call you and again, you know, there's nothing,
Speaker 2: absolutely no obligation. He can just make sure that you're
Speaker 2: not you know, that they're not abusing the hell out
Speaker 2: of you, or make sure that it's wise or the
Speaker 2: best most efficient way to transfer that into your wife.
Speaker 5: Okay, So yeah, I appreciate it.
Speaker 2: No no problem.
Speaker 4: Mark.
Speaker 2: Can you get Jeff's number and put it up on
Speaker 2: the board and I'll give that over to Pat Jack.
Speaker 4: Thank you, Pat, thank you very much for being here.
Speaker 2: I certainly appreciate it, my pleasure. All right. We'll see him,
Speaker 2: all right. So the point is people, this stuff should
Speaker 2: be a free flow of information. What Pat was talking
Speaker 2: about is a step up and basis means at the
Speaker 2: time of death they get the benefit of that basis.
Speaker 2: So that will minimize taxes and that will minimize transfer fees.
Speaker 2: So we'll talk about that coming up. Bob is also
Speaker 2: on the line. We got to take a break. He's
Speaker 2: gonna tell us about selling lawn care businesses for this
Speaker 2: young man that called in. And then we also have Yeah,
Speaker 2: that's about it for now. Then we have ideal home
Speaker 2: loans as well. So stick around for a very busy
Speaker 2: day on the Troubleshooter Show. Go with a sure thing
Speaker 2: Denver's Best roofer Excel Roofing dot com. You don't pay
Speaker 2: a cent until you're content. Time for an insurance checkup free,
Speaker 2: no obligation. In comparison, call Compass Insurance paying too much
Speaker 2: your coverage at dozens of insurance companies find out now
Speaker 2: three all three, seven, seven to one help. You'll think
Speaker 2: you're his only customer. When you choose Frank durand the
Speaker 2: real estate Man dot com to list your home with
Speaker 2: Remax Alliance three three nine two zero sixteen twenty two.
Speaker 2: Hi Tom Martine your troubleshooter three oh three seven one
Speaker 2: three eight two five five. Okay, so we got Jeff
Speaker 2: being taken care of with a free review, and uh
Speaker 2: now we're going to go to Bob with Lam Landscaping,
Speaker 2: and Bob says, hey, he can talk a little bit about.
Speaker 4: The landscaping business.
Speaker 6: He's been in it a while.
Speaker 2: Bob, listen, man, thanks for calling. I don't know what
Speaker 2: I did with your cell phone, but if you get
Speaker 2: a chance, please make sure I keep that. I got
Speaker 2: to put that in my contact so so so Bob.
Speaker 2: This guy, this kid has like sixty six customers that
Speaker 2: do regular lawng Carr's had him for a few years
Speaker 2: and he wants to sell his business or sell his list. Basically,
Speaker 2: what how would you value do you do? Do you
Speaker 2: do maintenance, Bob or just new installations?
Speaker 15: No, we don't do maintenan, but I know somebody who
Speaker 15: does who I would recommend to call, which would be
Speaker 15: which would be One man and a dog. He's an
Speaker 15: amazing this company, and the only way you can really
Speaker 15: value it is well, you know, it's a lot different
Speaker 15: maintenance wise than it is with what I do. You know,
Speaker 15: you take your customer base, you see how long you've
Speaker 15: had that customer base, And if I was interested in it,
Speaker 15: I'd want to know how long you've had it, and
Speaker 15: then you just you kind of you're kind of buying
Speaker 15: what customers he has, and then you just have to
Speaker 15: hope that they stay with you. Maintenance is a lot different.
Speaker 15: That's why we've never done it. It's hard to make
Speaker 15: money and maintenance anymore because so many people do it
Speaker 15: and there's a lot of you know, i'll be honesite,
Speaker 15: there's a lot of or you know, companies that do it,
Speaker 15: and they do they do it cheap, but they do
Speaker 15: good work. So it's really hard to compete with some
Speaker 15: of them. But that's how I would got it. Just
Speaker 15: if you have fifty customers and how much is he
Speaker 15: bringing in a month or a year and how long
Speaker 15: they've been with him, That's how I would look at it.
Speaker 2: Yeah, it's hard to get a grasp on his numbers,
Speaker 2: so we can't really go there. But I think that
Speaker 2: basically they just said after expense says I, I don't know.
Speaker 2: I even hesitate to say he's making probably somewhere around
Speaker 2: fifty grand or so on those But but you know,
Speaker 2: I would say a good customer though in landscaping without
Speaker 2: a contract, that's another complication. If he did have let's say,
Speaker 2: sixty six customers, even at even at five hundred dollars
Speaker 2: a customer, I mean, that's thirty three grand, and this
Speaker 2: other company is only offering me sixty five hundred bucks.
Speaker 2: I think somewhere between there and there, there's got to
Speaker 2: be more money, you know, more than sixty five hundred dollars.
Speaker 15: Yeah, here's the thing. You got to figure out the equipment.
Speaker 17: Was it great?
Speaker 15: Okay, so his base that's pretty that's a pretty low,
Speaker 15: uh right cuarly rate. You know, with his base, you
Speaker 15: gotta figure the equipment you gotta pay forare or if
Speaker 15: he's selement the condition of it? Right, I think I
Speaker 15: would say, if I had to be honest, know what
Speaker 15: you just told me, without knowing what equipment he has,
Speaker 15: ten to fifteen might be the top I'd want to
Speaker 15: pay for it because of the maintenance of the equipment
Speaker 15: and the upkeep and all that. You know, he's not
Speaker 15: making a whole lot of money if that's all he's
Speaker 15: making a year taken with machine ups keep and all that,
Speaker 15: that's not a whole lot of money.
Speaker 2: And well, I think I think he said, and again
Speaker 2: I don't know. He said he was grossing sixty. But
Speaker 2: then he said he only had forty to split with
Speaker 2: his two brothers. And that to me, that doesn't even
Speaker 2: make sense. I don't know how you spend twenty thousand
Speaker 2: dollars on expenses.
Speaker 15: Well, you know your your upkeeper. If he takes really
Speaker 15: good care of machinery. You know, a good a good
Speaker 15: mower is gonna last year three.
Speaker 2: We're losing the thoughts. So Bob, listen, you know what.
Speaker 2: I'll tell you what would be good? Mark? Did you
Speaker 2: get his number? Because Bob's a good guy, I'll give
Speaker 2: him free advice.
Speaker 13: I'm not quite sure where we left that. I probably
Speaker 13: have his number somewhere. But if we don't have his
Speaker 13: number up here, but we're gonna lose Big Daddy's auto. Man,
Speaker 13: he's been on hold forever.
Speaker 6: So I don't know what you want.
Speaker 2: Okay, Jared, Okay, let me just finish.
Speaker 6: Jared.
Speaker 2: Listen, man, we're gonna we appreciate the information you have
Speaker 2: the only thing we made to need to get from
Speaker 2: you to get paid from these other clowns. Is we
Speaker 2: need to get maybe a letter saying that you know
Speaker 2: that you found this to be damaged from the previous installation.
Speaker 13: And by the way I left, I talked to a
Speaker 13: woman over there at Springs Automotive and she was gonna
Speaker 13: get someone to hopefully come on the air and talk
Speaker 13: to me. Then she had me on hold for about
Speaker 13: five minutes, came back and said, no one's available. So
Speaker 13: I put their phone number below show notes. Maybe if
Speaker 13: some of our callers could call up, maybe that could help.
Speaker 4: Now, mark the number you put down there.
Speaker 2: Look at it.
Speaker 4: There's some extra numbers there at the end.
Speaker 2: What is that an extension or well that's.
Speaker 6: The beginning of their address. Let me get rid of
Speaker 6: the fourteenth eleven.
Speaker 2: Okay, good, good, Okay, So we got more coming up
Speaker 2: on the Troubleshooter Show. I want to talk about renew
Speaker 2: home innovations. Beautiful showers. Beautiful showers. They take the old shoves,
Speaker 2: the old tub shower combos, get rid of them. They
Speaker 2: put in beautiful showers, rectangle, perimeter drains, grab bar seats,
Speaker 2: glass panels, stone walls, stone resin with no maintenance. They
Speaker 2: do it in two or three days with seventy two
Speaker 2: months to pay. These are people that do beautiful work.
Speaker 2: Three oh three nine zero four two thousand. That's three
Speaker 2: oh three nine zero four two thousand. Go with a
Speaker 2: sure thing Denver's Best roofer Excel Roofing dot com. You
Speaker 2: don't pay a cent until you're content. Time for an
Speaker 2: insurance checkup free, no obligation. In comparison, call Compass Insurance
Speaker 2: paying too much your coverage at dozens of insurance companies
Speaker 2: find out now three all three seven to seven to
Speaker 2: one help. You'll think you're his only customer when you
Speaker 2: choose Frank durand the real estate Man dot com. List
Speaker 2: your home with Remax Alliance three oh three nine two
Speaker 2: zero sixteen twenty two. Hi Tom Martino here three oh
Speaker 2: three seven one three talk three oh three seven one
Speaker 2: three eight two five five.
Speaker 13: I listened to uh I had I tried to get
Speaker 13: back with Springs Automotive. I gotta be honest here, man.
Speaker 13: I think they're playing games. I think they're listening right
Speaker 13: now on the radio, and in my opinion, I think
Speaker 13: they suck. Okay, I'm going to recap this. They suck
Speaker 13: saying this correct. They're just a horrible company.
Speaker 2: We're going to recapture this whole damn thing and we're
Speaker 2: going to blow it up on car Day. But here's
Speaker 2: what Springs Automotive did. They sold her a car for
Speaker 2: five grand, okay, but then a three days later her
Speaker 2: engine goes out. They charge her for a replacement engine
Speaker 2: forty eight hundred bucks. Okay, she pays that. Then that
Speaker 2: went bad and the reinstallment of another replacement was cost
Speaker 2: her eighteen hundred. You know, then twenty seven hundred damages
Speaker 2: from the original installation. So this is Springs Automotive.
Speaker 13: You know what base write down there in Inglewood. Maybe
Speaker 13: we should get some listeners together, grab some picket signs
Speaker 13: and have a good old fashion how to do?
Speaker 2: Oh man, I'm telling you. So, here's their number, Springs Automotive.
Speaker 2: I would avoid them like the plague right now until
Speaker 2: we get an explanation here. They should help this woman out,
Speaker 2: even if they just pay for the replacement and the
Speaker 2: damages from the second engine and their numbers three three, seven,
Speaker 2: eight nine, twenty eight eighty six. You know what we
Speaker 2: have here a consumer club. And when I say club,
Speaker 2: I mean a club. You know what I mean by
Speaker 2: a club?
Speaker 8: Right?
Speaker 2: A club that wax people over the head. I mean figuratively.
Speaker 2: Come on, man, this thing sucks.
Speaker 13: I just want to think about fifteen seconds right now
Speaker 13: and cut a free commercial forum and I'll get it
Speaker 13: airing everywhere.
Speaker 6: Can you do that for me?
Speaker 2: Yeah, I'll cut a free commercial forum on this experience.
Speaker 4: We'll do that.
Speaker 2: We'll do that, and basically are just pible. Okay, come
Speaker 2: to Springs Automotive. Not only will we sell you a no,
Speaker 2: let me do three to two to one. Come to
Speaker 2: Springs Automotive, where we'll not only sell you a piece
Speaker 2: of crap car, but we'll overcharge you for any piece
Speaker 2: of crap repairs it needs, and then we'll do that
Speaker 2: repair wrong, so you'll have even more expense when you
Speaker 2: have to fix our fix. We are Springs Automotive, proud
Speaker 2: to screw you. Call us at three ZHO three seven
Speaker 2: eight nine twenty eight eighty six in Inglewood. But if
Speaker 2: we can, we'll expand to screw more people in more places.
Speaker 2: You help us out three O three seven eight nine
Speaker 2: to eight eight six Springs Automotive Group, where we love
Speaker 2: screwing people. How's that mark? Is that good?
Speaker 6: Anyway? It was great? Man, I'm gonna try to get
Speaker 6: it in rotation real quick.
Speaker 2: Okay. Anyway, that is Spring's automotive and they really do suck.
Speaker 2: And Linda, we're gonna stay on top of it. Okay,
Speaker 2: we're gonna let you loose. We got to take some
Speaker 2: more calls, but we're gonna stay on top of it.
Speaker 8: Now.
Speaker 2: Karen, what's going on with you? Karen? What's happening?
Speaker 10: Hi there, I'm see to see if I could get
Speaker 10: you and one of your deputies to help me out.
Speaker 10: A daughter been with this guy for about seven years,
Speaker 10: but off and on, Hey, get they get into it.
Speaker 10: He's done with her or whatever. He drops her off
Speaker 10: on our porch.
Speaker 2: Wait a minute, Wait a minute, Wait a minute. Your
Speaker 2: daughter was with this guy for how long?
Speaker 16: Seven years?
Speaker 2: And then he just drops her off he's done with her?
Speaker 10: Yeah, well here together and then all of a sudden,
Speaker 10: I don't want you around anymore. And he did that
Speaker 10: to her this time. They signed a lease in February,
Speaker 10: and he did that with her about two weeks after
Speaker 10: they signed the lease in February, and then she was
Speaker 10: hanging out with one of the neighbors that she that
Speaker 10: befriended her. All of a sudden, she couldn't figure out why.
Speaker 2: Wait a minute, So and so is she on a
Speaker 2: lease right now?
Speaker 10: Yeah?
Speaker 2: Wait, she's on a lease with this clown and this
Speaker 2: clown clown. Wait wait, another clown and his friend. Wait
Speaker 2: a minute, yeah, wait, now I'm confused. Let's get this straight.
Speaker 2: So your daughter was with this guy seven years. Yeah,
Speaker 2: then that guy dumps her at your place.
Speaker 10: Well he in the past seven years, he probably dumped
Speaker 10: out of our place about twenty times.
Speaker 2: Okay, But what I mean is this, Well she's in
Speaker 2: for a punishment. But in the meantime, hold on, But
Speaker 2: in the meantime, she finds another clown. No, no, same guy, well,
Speaker 2: the same guy the room.
Speaker 10: They got a roommate to go to get back they
Speaker 10: she was broke up with him for about nine months,
Speaker 10: about a year ago, and then got back with him,
Speaker 10: and then she signed another lease with him and another guy. Okay,
Speaker 10: and then then she then he told her that you know,
Speaker 10: he's gonna go off and be a millionaire and do
Speaker 10: stuff on the computer and all this stuff. And then
Speaker 10: come to find out he's been messed around with at
Speaker 10: least one of the girl in the apartment.
Speaker 2: But the real problem you're calling us about is that right? Now?
Speaker 2: Hold On, she made a mistake signing on a lease
Speaker 2: with this clown.
Speaker 10: Till next February. Uh uh so yeah, And what we
Speaker 10: think is happening is because we went back there to
Speaker 10: get her stuff and he had had it already packed
Speaker 10: for her.
Speaker 2: But yeah, but when does she sign the lease in February?
Speaker 5: Ah?
Speaker 2: So she needs to get well, what does she need now?
Speaker 2: She needs to get out of the lease. The landlord's
Speaker 2: not going to let her out.
Speaker 10: Yeah, and that's what we're that's where we're at because
Speaker 10: we went back there to get some of her stuff
Speaker 10: because she found out from this girl that she's.
Speaker 22: Been easy to see.
Speaker 2: Hold On, how old is your daughter?
Speaker 10: Twenty three? Is?
Speaker 2: Does your daughter understand that they can come after her
Speaker 2: for all those expenses?
Speaker 10: I let her know that she's one Each person that
Speaker 10: finds the lease is one responsible.
Speaker 18: Yes, So what does can't you just go to small
Speaker 18: claims court and sue for the remainder of the lease
Speaker 18: because he he won't let her use the property.
Speaker 2: Well, yeah, she's out, she's if I don't think so, Mark,
Speaker 2: I don't think that would work, do you?
Speaker 3: Of course it would?
Speaker 18: No, it was if she can't if he's not allowing
Speaker 18: her to live there, why should she pay one third
Speaker 18: to do with.
Speaker 6: The apartment complex? That's right now. If there's domestics, say.
Speaker 2: They don't have a partnership agreement, hold on, then hold
Speaker 2: on see doc. If she had a partnership agreement with
Speaker 2: this guy to live there together, and then he's denying her,
Speaker 2: that she consume for breach of contract, which is costing
Speaker 2: her money. But none of that's happening. They just moved
Speaker 2: into a place and signed a lease. So here's the thing, Karen,
Speaker 2: You're not gonna like to hear this, but this is
Speaker 2: the true The only way you can handle stupidity at
Speaker 2: this age, and that is this, listen, is that she
Speaker 2: just hopes this guy doesn't leave behind a breach or
Speaker 2: a big bill because if some if they do come
Speaker 2: after her for the remainder of the lease or for damages,
Speaker 2: she's going to have to do a bankruptcy. Yeah, I
Speaker 2: wouldn't do anything right now if he kicked her out.
Speaker 2: She first of all, is she's smart enough to stay
Speaker 2: away from this clown right.
Speaker 10: Now this time? I hope. So she's living with us,
Speaker 10: and got her and her sister that are living with
Speaker 10: us too now. So it's like me and my husband
Speaker 10: are like, no, I know, you.
Speaker 2: Know, listen, kids some kids are like boomerangs. You throw
Speaker 2: them out, they come back.
Speaker 10: Well and that, and that's what he told her last time.
Speaker 10: He said, well, I know I could just you know,
Speaker 10: break up with you because your mom and dad will
Speaker 10: just take you back in.
Speaker 2: So what here she do if he asks her for
Speaker 2: her third of the red tell him to go squad?
Speaker 2: Why how could he possibly ask for that if she's
Speaker 2: not living there? Listen, we gotta take this break. You
Speaker 2: heard Karen, I think she listen. She might be on
Speaker 2: the lease, but he's denying her entrance. I would say
Speaker 2: forget about it. If they come after her she does
Speaker 2: a bankruptcy. I don't know what else to say. We
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