Speaker 1: Shall ripped off, bad news, need advice, so.
Speaker 2: You don't have.
Speaker 3: Come.
Speaker 4: Run in just as fast as we can. Shooter's gonna
Speaker 4: help coming man.
Speaker 5: This is the Troubleshooter Show now, Tom Martinez.
Speaker 6: Welcome, Welcome, my friends to the only show of It's Gotten.
Speaker 6: We're here to solve problems, answer questions, take complaints. Our
Speaker 6: goal in life is simple. We want to help you.
Speaker 6: If you've been ripped off, have a bad contractor in
Speaker 6: your life, maybe a bad landlord, maybe a bad dentist
Speaker 6: for that matter, we would love to help. We get
Speaker 6: directly involved onlike any and I mean it, any other
Speaker 6: show out there, forty five years helping people to the
Speaker 6: tune of over three hundred million dollars in cash, merchandise, exchanges, refunds, services.
Speaker 7: To directly do directly due to this show. Three zero
Speaker 7: three seven, one, three eight two five fives a number.
Speaker 7: We've got a few things cooking this afternoon. First of all,
Speaker 7: I want to introduce everybody here. We got Kelly of course,
Speaker 7: answering your phones. We got Deputy Doc, we got Deputy Dmitri.
Speaker 7: We've got Steve Sizzik.
Speaker 6: He's one of our experts on with the Harris Law firm,
Speaker 6: and he's going to be helping us with the tax
Speaker 6: question in a second Mark Schamansky Genesis Total Exteriors, by
Speaker 6: the way, Mark, it's kind of ironic. You're in studio
Speaker 6: and your guys are literally at my house.
Speaker 8: Yep, Omar and his crew are at your house right now.
Speaker 6: I want to thank you for tearing my entire house
Speaker 6: apart after we got our floors done and now we're
Speaker 6: living through an entire interior paint job.
Speaker 9: Thank you, very welcome. Suzanne was making that comment when
Speaker 9: I was walking, and I said, doesn't bother me a bit.
Speaker 9: It doesn't doesn't.
Speaker 6: Actually, those guys are doing a great job. I didn't
Speaker 6: realize there'd be six painters there.
Speaker 8: Yeah, you're down to four today, but you got six
Speaker 8: you start with six, but we've done a four today.
Speaker 6: Yeah, and their cruising along. Man, they got it down.
Speaker 6: Pat Everything that's been done looks great. It's just a
Speaker 6: pain in the butt taking everything off the walls.
Speaker 8: That's the big you get it. Oh yeah, especially cleaning.
Speaker 9: You know, you got to take all the knickknacks and
Speaker 9: everything and move everything, I mean all the paintings, your TVs,
Speaker 9: everything off.
Speaker 6: The everything, and then we have Matt Stanford. Matt has
Speaker 6: gotten me so much money it's crazy. He is a
Speaker 6: public adjuster. I'll give you two examples. One example, we
Speaker 6: had hail. All my neighbors are getting a new roof.
Speaker 6: My insurance company. This is about I don't know seven
Speaker 6: years ago. My insurance company comes out and says, ah,
Speaker 6: you don't have damage, or you don't have enough damage,
Speaker 6: we're not giving you anything. I call Matt up. He
Speaker 6: got me eighty thousand dollars. Think of that from zero
Speaker 6: to hero eighty thousand dollars. Then, I don't know how
Speaker 6: long ago, a year and a half ago.
Speaker 7: Matt, Uh, yeah, coming up on it.
Speaker 6: Yeah, it's been taking a little bit on this one because
Speaker 6: we fought it tooth and nail. You actually went all
Speaker 6: the way to basically arbitration. Ye appraisal the appraisal clause
Speaker 6: on this one. So we had damage again, hail. It
Speaker 6: came in through our door. We have a patio. It
Speaker 6: came in through the patio door in and ruined our
Speaker 6: hardwood floors. They said, you're not covered because you don't
Speaker 6: have flood insurance. I said, whoa, whoa, whoa, whoa Wait
Speaker 6: a second, I do have flood insurance, and sure enough
Speaker 6: I did. And it's odd that I have it, I
Speaker 6: understand that, but it was like one hundred bucks a year,
Speaker 6: and I got it from Compass Insurance. Then they said,
Speaker 6: well it's not flood though then they came back and said, oh,
Speaker 6: well that's not technically a flood. So I called MAT up,
Speaker 6: so they weren't going to give me a nickel. I
Speaker 6: ended up getting a little under forty thousand on that one.
Speaker 6: And there is one of the reasons Genesis is in
Speaker 6: our house right now. We got all our hardwood floors resanded,
Speaker 6: I added some new hardwood, and then we had to
Speaker 6: paint a lot of the walls because you got to
Speaker 6: take off the borders. And that's basically why the entire
Speaker 6: house is getting repainted.
Speaker 7: So that's that's our story right now.
Speaker 6: But any questions you haven't in any of that stuff,
Speaker 6: I'd love to hear it now. Mike called yesterday and
Speaker 6: Mike said, hey, hey, hey, Mike.
Speaker 7: Did you talk to your kid.
Speaker 6: Did he actually have a advocate a tax advocate?
Speaker 10: No, he don't.
Speaker 6: Okay, that's right, that's fine. Just hold up right there.
Speaker 6: So we're going to kind of walk you through that.
Speaker 6: Mike called yesterday and Steve, this one sounds like Don Eiley,
Speaker 6: if you're familiar with him, it sounds like I don't
Speaker 6: know this for a fact.
Speaker 7: Steve. By the way, how are you doing, Steve, Sayzik
Speaker 7: Harris Law Firm.
Speaker 11: Thanks Mark, good to talk with you.
Speaker 12: It's been a minute.
Speaker 7: It has been a minute.
Speaker 11: Tax problems that maybe not bothering you with them, So congratulations.
Speaker 6: Yeah, I guarantee there's been a ton of tax issues.
Speaker 7: But listen to this man. It sounds like this is
Speaker 7: what happened.
Speaker 6: It sounds like his employer has been taking his share
Speaker 6: and their share.
Speaker 7: Out of his paycheck for the FEDS.
Speaker 6: But they're probably reporting zero or simply not sending anything
Speaker 6: because the end of the year came in twenty twenty two,
Speaker 6: I believe, And in twenty twenty two, your kid did
Speaker 6: get a refund, right Mike.
Speaker 13: Twenty two, yes, twenty three No.
Speaker 6: Then in twenty three they seized his refund, and then
Speaker 6: again in twenty four they seized it.
Speaker 12: Right now, got clarification.
Speaker 14: In fact, my son is here with all this stuff, well.
Speaker 7: Put him on, put him on. Why am I talking
Speaker 7: to you? Brother?
Speaker 15: Put your kid on.
Speaker 16: We get through to you a little bit, hang on here,
Speaker 16: how's it going.
Speaker 7: It's going good. What's your name?
Speaker 17: Man?
Speaker 18: My name is Michael Kesser.
Speaker 6: Okay, so let's go on, Michael, what actually happened?
Speaker 7: Go ahead?
Speaker 10: Okay?
Speaker 18: So I worked for a company for five months, the
Speaker 18: last five months in twenty twenty three, I turned around
Speaker 18: and filed my taxes. In February fifteenth, twenty twenty four,
Speaker 18: I received a letter. I believe it was May no,
Speaker 18: because may I have it in front of me, me
Speaker 18: just saying that's.
Speaker 7: Fy, it doesn't matter in May go ahead, okay.
Speaker 18: They said that they're withholding my taxes. They needed an
Speaker 18: additional sixty days to review it. Sixty days went by,
Speaker 18: I received another letter saying they're gonna they need an
Speaker 18: additional sixty days to review it.
Speaker 10: I never heard anything.
Speaker 18: About it after that for a good while. I called
Speaker 18: the IRS advocate, told my situation, and in order to
Speaker 18: get an advocate, you have to have hardships and yeah,
Speaker 18: pretty much losing your car, your house.
Speaker 6: That's simply that's simply not true. But I want you
Speaker 6: to continue on with it. What did the IRS letters say?
Speaker 6: Why have they not even told you what's going on?
Speaker 6: Did they allude to you haven't been paying taxes? What
Speaker 6: information do you have?
Speaker 10: Okay?
Speaker 18: So I have all these letters here in front of me,
Speaker 18: and the main one that I got after one hundred
Speaker 18: and eighty days of them sending me letters they needed
Speaker 18: additional sixty days is that they needed more clarification and
Speaker 18: they needed the last three paycheck stubs of my twenty
Speaker 18: twenty three income. They needed a letter from my employer
Speaker 18: about my retirement benefit to verify my income. I got
Speaker 18: that from my employer. I submitted it doing the IRS
Speaker 18: online tool and never heard anything about it. I switched
Speaker 18: jobs and I filed my taxes for twenty twenty four
Speaker 18: and that was February. I filed this this year February.
Speaker 10: I got it with him.
Speaker 18: I got twenty twenty four taxes about eighteen days after
Speaker 18: I filed, and right after that March eleventh is whenever
Speaker 18: they sent this letter.
Speaker 7: And what's it saying.
Speaker 18: This letter says that the employer that I claimed withheld money,
Speaker 18: and it says that the wages that I claimed and
Speaker 18: the wages the withholding that I claimed it has a number,
Speaker 18: and then it says what was reported to the IRS
Speaker 18: is zero dollars.
Speaker 6: Yeah, so listen, this my friends out there, listen. This
Speaker 6: is what I call the Don Isley. These people, whether
Speaker 6: it was their accountant or the company itself, here's how
Speaker 6: it goes down. You work for a company, I don't
Speaker 6: care who it is. They take money out of your check.
Speaker 6: Anybody out there that's a W two employee knows what
Speaker 6: I'm talking about. They take it out. Then they got
Speaker 6: to report. Not only do they got to report how
Speaker 6: much they took out based upon how many exemptions you.
Speaker 7: Have, but they have a file with the IRS under
Speaker 7: your Social Security number.
Speaker 6: They're supposed to forward that amount of money to the IRS.
Speaker 7: What Don Eiley did.
Speaker 6: He would say to the IRS, this employee made zero,
Speaker 6: so therefore they owe zero. But he would tell the
Speaker 6: employee or actually the company in his case, that it's
Speaker 6: five hundred dollars, So they would pay Don Eiley's firm
Speaker 6: five hundred dollars, thinking it's going to the IRS. But
Speaker 6: he told the IRS zero, So therefore no red flags
Speaker 6: are put up right away. And what ultimately happened is
Speaker 6: ten years later, Don Eiley took twelve million dollars from
Speaker 6: about thirty small businesses. The thirty small businesses were left
Speaker 6: holding the bag. Some of them committed suicide because they
Speaker 6: were broke. Other ones went bankrupt because of Don Eiley.
Speaker 6: He ended up hanging himself, from my best understanding, in
Speaker 6: federal prison after about four years in the joint and
Speaker 6: we went after that dirt bag. In fact, I got
Speaker 6: a video of it on Facebook. But Steve Sizik, what
Speaker 6: does this.
Speaker 7: Guy do now?
Speaker 6: To me, none of the employees that were affected with
Speaker 6: Don Eiley, not one single employee ended up paying back
Speaker 6: a nickel. The businesses that employed them were the ones
Speaker 6: left holding the bag. But the employees were not affected
Speaker 6: at all. It sounds to me as if they're not
Speaker 6: given this guy his real refunds based upon it.
Speaker 7: So what do you do?
Speaker 11: Yeah, this is systemic because the system on the irs
Speaker 11: side is showing uh, you know, no withholding or no
Speaker 11: with reported withholding, and obviously none was paid. So the
Speaker 11: employee has to do essentially like what it sounds like
Speaker 11: what he's trying to do is get proof of his
Speaker 11: past ubs and get those submitted. The one one term
Speaker 11: I heard was the one the online portal. Yeah, that
Speaker 11: thing is ridiculous. Don't use that stupid thing. It's not
Speaker 11: gonna work. Nobody's gonna look at it. You know, it's
Speaker 11: sitting there in some system somewhere.
Speaker 18: So I get it online model and I also mailed
Speaker 18: the copy in.
Speaker 6: Yeah, well he mailed it two, which is like, it's crazy.
Speaker 6: The IRS is so backed up. If Steve, I hate
Speaker 6: to interrupt you because we've got to come up with
Speaker 6: a game plan, but I want everybody to think about
Speaker 6: Don Eiley again. You know how long it took to
Speaker 6: put everything together. The IRS finally figured out what was
Speaker 6: happening after almost ten years.
Speaker 7: Ten years. Remember you have employees filing and getting refunds,
Speaker 7: getting refunds. They're filing their taxes based upon the pay stubbs.
Speaker 7: The IRS are literally sending out the refunds. Almost ten
Speaker 7: years later, the IRS finally goes, well, wait a minute,
Speaker 7: we don't have any money collected under that Social Security
Speaker 7: number for ten years. These these morons, these buffoons at
Speaker 7: the IRS literally have there's no tracking method. People yell
Speaker 7: at doze and what's going on. This is a perfect
Speaker 7: exam ample of how horrible the system is. And what
Speaker 7: was his BBB waiting? Oh yeah, oh god, doc, thank
Speaker 7: you for that. So after he was in federal prison.
Speaker 6: Don Eiley had a perfect a plus with the BBB.
Speaker 6: Thank you, But I digress now Steve, let's just concentrate
Speaker 6: on what he does. Yeah, first of all, it is
Speaker 6: completely untrue and correct me if I'm wrong that you
Speaker 6: have to lose your car or be in some kind
Speaker 6: of peril in order not to have a taxpayer advocate.
Speaker 7: Is that correct?
Speaker 11: Yeah, that's correct, And don't call the taxpayer advocate because
Speaker 11: they're going to push you off. They're completely speaking of
Speaker 11: those dose cut taxpayer advocate in half, so they've gotten
Speaker 11: very little resources. Unfortunately.
Speaker 7: Got it.
Speaker 11: But it's called a nine to one one form. So
Speaker 11: go online, go to IRS dot gov, look up nine
Speaker 11: to one one. Go ahead and put your notices together.
Speaker 11: Fill out that nine one one form. File that nine
Speaker 11: one one form with the Denver office. It may take
Speaker 11: them a while to get back to you, but once
Speaker 11: you file the form with him, then then you can
Speaker 11: call and say, hey, I filed the nine one one.
Speaker 11: Do you see that you've received it?
Speaker 16: Yes?
Speaker 11: Okay, how long until I get a case assignment number?
Speaker 11: And then once you have an assignment number, then you're
Speaker 11: actually talking to somebody about something as opposed to calling
Speaker 11: in Like you know a lot of people calling and
Speaker 11: where's my refund? All the rest. As you can imagine,
Speaker 11: they get thousands of those calls because if your IRIS
Speaker 11: is so backed up, So Michael a sort of advocate
Speaker 11: for yourself a little bit here. But once you get
Speaker 11: it filed, then you can pursue it. And if you
Speaker 11: have any questions, just give me a call. You can
Speaker 11: find me on that Harris Harris film a lot dot com.
Speaker 6: And I'll give you that phone number, Michael b Your
Speaker 6: first step the second we hang up, you're going to
Speaker 6: go onto that IRS dot gov.
Speaker 7: You're going to find the nine to one one form.
Speaker 6: Now, when you said, Steve file it with Denver, does
Speaker 6: it give it the option?
Speaker 7: I mean, do you fill it out and mail it in?
Speaker 7: Do you fill it out right online?
Speaker 8: Yeah?
Speaker 11: You can fill it out online it tip. I would
Speaker 11: say that you go ahead and print it, sign it,
Speaker 11: and then you can actually fax it, or you can
Speaker 11: email it, or you.
Speaker 12: Can scan it, or you can.
Speaker 11: Physically mail it yet and just get it, just get
Speaker 11: it sent. We fax things because that the IRS US
Speaker 11: as the fax machine.
Speaker 7: Hey, Michael, Hey, Michael, I'm going to give you Listen, Michael, listen,
Speaker 7: You're going to do that first, because I'm running out
Speaker 7: of time on this call, you're going to do the
Speaker 7: nine to one one.
Speaker 6: I'm going to give you Steve's number. You got to
Speaker 6: give it a little time, but if nothing is moving again,
Speaker 6: you're gonna call Steve. Okay, Now, I'm going to tell
Speaker 6: you some good news out of all this. I don't
Speaker 6: know how much the FEDS owe you right now. How
Speaker 6: much do you think? Just make a guess. Okay, now,
Speaker 6: let's tack on seven percent from day one of that,
Speaker 6: and that's how much you're going to get. So the
Speaker 6: good news is you're literally making money right now with this.
Speaker 6: That might take a little longer to get maybe two
Speaker 6: or three months after he gets the nine grand typically, Steve.
Speaker 11: Yeah, I mean they're going to attach an in just components.
Speaker 11: It's owed and they withheld the money, so they give
Speaker 11: themselves thirty days and thirty days after the date when
Speaker 11: it's owed, and they started including interest, which is one
Speaker 11: of the very few times you actually get me from
Speaker 11: the irs.
Speaker 10: I'll actually pay you.
Speaker 7: Yeah, it's great. So I literally make a picture. I'm
Speaker 7: gonna tell you something, Steve, and then I've got to
Speaker 7: let both of you go. Dimitri go ahead and make
Speaker 7: quick comment.
Speaker 19: Okay, Steve, I heard, and I think it was from
Speaker 19: Mark that you overpay your taxes that earns interest that
Speaker 19: seven or eight percent. And it sounds like that's true.
Speaker 19: So if a guy wanted to have an alternative that
Speaker 19: he thinks of as a high yielding CD, could he
Speaker 19: intentionally overpay his taxes by I would say one hundred
Speaker 19: thousand dollars and we get there, definitely, and just wait
Speaker 19: and watch it earn seven or eight percent?
Speaker 2: Is that how that works?
Speaker 7: Well, it's also based on what they're charging.
Speaker 11: It's only as the IRS owes you beyond a certain date.
Speaker 11: So if you lets you make an estimated tax a
Speaker 11: pause of one hundred thousand dollars in your fourth quarter, yeh.
Speaker 11: Can you file your tax return timely and the IRIS
Speaker 11: does not return that to you on that overpayment within
Speaker 11: their alloted timeframes, then they're going to go ahead and
Speaker 11: start paying interest on that. But guess but they don't
Speaker 11: hold that money.
Speaker 6: Wait wait, wait, wait, I'm going to correct you on that, Steve.
Speaker 7: So, uh, you know what my situation was.
Speaker 6: The i R s owed me over one hundred grand
Speaker 6: for about what wasn't four or five years you were involved,
Speaker 6: So we literally find our finally got our check. I
Speaker 6: got seven to nine percent interest over five years.
Speaker 12: We got that back. Thanks for letting we know.
Speaker 7: Guess when we got it. You ready for this, Guess
Speaker 7: when we got it yesterday? Recently, hopefully yesterday. Really one
Speaker 7: hundred and thirty two thousand.
Speaker 12: It took us three years.
Speaker 7: It took us, those bastards, those bastards three years. I overpaid,
Speaker 7: and I said, they said you wanted to sit in
Speaker 7: the account. I said, why the hell would I want
Speaker 7: in the account? Send it back to me. We overpaid
Speaker 7: by one hundred grand. It took him three years to
Speaker 7: get me the check.
Speaker 19: Well, congratulations, but it sounds like my idea of intentionally
Speaker 19: overpaying just to earn that interest is not going to work.
Speaker 12: Right.
Speaker 7: Well, it works for a period of time.
Speaker 11: You taking us to lottery, essentially, because that means that
Speaker 11: they're they're holding your money for a reason. Okay, and
Speaker 11: hopefully it's not. If it's a batterieson, then you're gonna
Speaker 11: get interest. But if it's a good reason, now you're
Speaker 11: getting automated. I'm not sure that's the best financial strategy.
Speaker 7: Steve, I should have told you that.
Speaker 6: Literally, we got to check yesterday Hey, I want everybody
Speaker 6: out there to know though Steve sizzick Uh he's with
Speaker 6: the Harris Law Firm.
Speaker 7: They're great people. Eight three three three six six.
Speaker 20: Before you let him go?
Speaker 7: Yeah, mind you Well, I have to take a break, Kelly.
Speaker 6: I've got no choice now, okay, stay on eight three
Speaker 6: three three six six zero three seven zero Harris Law Firm. Everybody,
Speaker 6: hold tight, I'm running so far back Larry and Paul.
Speaker 6: I promise you guys will be coming up.
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Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five. We've got another call for Steve, so I'm
Speaker 6: going to deal with that then, we'll finish up with Michael,
Speaker 6: and then Larry's got a problem with identity theft. But
Speaker 6: I have to tell you about Paul the Waterman, the
Speaker 6: best for less. He's got a system right now thirty
Speaker 6: six hundred bucks. Not only does he get rid of
Speaker 6: the chlorine or lower the chlorine level, which is great
Speaker 6: for you, it gets rid of forever chemicals, all that
Speaker 6: microplasty that is in virtually everything we eat and drink.
Speaker 6: It gets rid of that in your house and not
Speaker 6: just a point of use, your entire house. And it
Speaker 6: softens the water for less than thirty six hundred bucks.
Speaker 6: It's good for may only. So I'd call and get
Speaker 6: it now, call up to competition. I dare you ask
Speaker 6: him how much for a system like that? You know
Speaker 6: what you're gonna hear about twelve thousand dollars. He's got
Speaker 6: it for thirty six hundred bucks. I have his system
Speaker 6: in my house waterpros dot net, Paul the Waterman, waterpros
Speaker 6: dot net. Now real quick, Michael, do you have any
Speaker 6: other questions for Steve?
Speaker 7: And then I've got to move on to other calls, sir.
Speaker 18: Yeah, one quick question. So looking at my W two forms,
Speaker 18: there is between twenty twenty four and twenty twenty three.
Speaker 18: The employer identification number is different by one number, but
Speaker 18: it has two different addresses, but it's the same LC
Speaker 18: as that possible.
Speaker 6: Well, it's possible because you're looking at it. But Steve,
Speaker 6: it sounds like they were just doing that. That's nothing
Speaker 6: Michael would do, right, that's going to be the employer.
Speaker 11: Yeah, that might be why they're not giving you a
Speaker 11: credit because you're claiming withholding from one entity and it's
Speaker 11: the foremost filed for another. So there's just a once again,
Speaker 11: it's systemic.
Speaker 6: But there's nothing getting around the factor saying zero for both.
Speaker 11: Yes, well, the IRIS is looking for you know, it
Speaker 11: is looking for withholding on one entity, but it's obviously
Speaker 11: there's nothing there, right, But if the IRS were directed
Speaker 11: to the correct entity, there might be a WT sitting
Speaker 11: on their system that then they could apply towards the account.
Speaker 7: Steve, when you say this is systemic, exact, what are
Speaker 7: you talking about? Like?
Speaker 6: I mean, are you getting this call over at the
Speaker 6: Harris Law Firm all the time?
Speaker 7: Now? Like for real, I get.
Speaker 12: These, I get these fairly often. I actually dealt with the.
Speaker 11: Situation like this for a family member of mine. So
Speaker 11: you know, it's just one of these things where when
Speaker 11: I say it's systemic, is because the system, the IRIS
Speaker 11: has to process one hundred million, you know, different tax
Speaker 11: returns every year and it's a system that's doing it.
Speaker 11: So if one number is off, it's just it's not
Speaker 11: gonna you know, how much of.
Speaker 6: It's farius like Don Eiley, how much of it is
Speaker 6: theft compared to stupidity?
Speaker 12: Yeah, it's most of its stupidity.
Speaker 11: I was a ninety percent of stupidity and user error
Speaker 11: and ten percent is you know, Tom foolery like Don Eiley,
Speaker 11: which was you know, it was a one off, but
Speaker 11: obviously the implications were so significant.
Speaker 6: Well, let me ask you with Don Eiley, like, legitimately,
Speaker 6: why did it take so long for the i r s.
Speaker 6: They were giving Joe blow Social Security number his refunds
Speaker 6: every single year for years and years and years, but
Speaker 6: but they're reported zero from the employer. Why did it
Speaker 6: take them so long to match that up?
Speaker 11: Yeah, that's just that's the I R s being overwhelmed. Uh,
Speaker 11: and you know, inefficient and their systems. You know, once again,
Speaker 11: I mean unless there's something that pings the system that
Speaker 11: that you know, is in some sort of you know,
Speaker 11: audit lottery. I guess they're not going to see it.
Speaker 11: You know, it's a voluntary reporting UH collections division and
Speaker 11: one of the most successful voluntary collections divisions in the world.
Speaker 11: And the IRIS a lot of times just realized on
Speaker 11: the figures you submit. So Michael, things can can go
Speaker 11: for a while.
Speaker 6: Michael, you've got to get on that nine to one
Speaker 6: one for man, I don't know how else to put it.
Speaker 6: Get that part and explain everything you heard today, tell
Speaker 6: them about the two different employer identification numbers and give
Speaker 6: Steve a call. But you got to give them a
Speaker 6: little time first, you know what I'm saying. There's nothing
Speaker 6: quick about it, man.
Speaker 11: Right, Definitely include the information on the the TWOI ensh.
Speaker 6: Include the information on the two ei ns, and if
Speaker 6: you can upload stuff or fact stuff, facts, all of it.
Speaker 7: I mean, complete the form.
Speaker 6: Just get it done, and like I said, you will
Speaker 6: get paid interest on it. And we do appreciate that call.
Speaker 6: And then Paul, what is your question?
Speaker 3: Can you hear me?
Speaker 7: Okay, I can hear you find Paul?
Speaker 3: Okay, what's a problem before say I'm retired in in
Speaker 3: my income only comes from Social Security and the back
Speaker 3: axis that I get. So there's no work holdings for
Speaker 3: traxes and I'm I'm being told by the.
Speaker 16: Department that I need to be paying.
Speaker 3: Quarterly estimating taxes. And they've already penalized me once for
Speaker 3: not doing that, so just for lack so this year
Speaker 3: they already penalize me. And I call them a couple
Speaker 3: of times and they insist that I have to be
Speaker 3: doing that. I don't understand that. I called the iron.
Speaker 7: All right, we get it. Steve any, Steve, any input
Speaker 7: you have there?
Speaker 11: Yeah, I mean, you know, they're the government's talking about
Speaker 11: making Social Security income non taxable, but right now it is.
Speaker 11: And so you have to be taxes on that. If
Speaker 11: they're not withholding from your page from your Social Security checks, uh,
Speaker 11: then you need to go ahead and make payments of
Speaker 11: taxes on those manually. It's not like a paycheck, right,
Speaker 11: So if someone gets a paycheck, they withhold every time.
Speaker 11: You know that every two weeks they're pulling out of
Speaker 11: that check and it's going to the RS. If they're
Speaker 11: not withholding, then what you're you're basically a contractor and
Speaker 11: you're getting this income and the IRS wants to get
Speaker 11: it get its payments.
Speaker 6: Wait a second, save, of course I'm not on Social Security. Yeah,
Speaker 6: I've got a long waist to go. But I never realized.
Speaker 6: I always saw taxes were taken out of the check.
Speaker 6: I know, like for example, Medicare pricing is right.
Speaker 11: Sometimes they do and sometimes they don't. And he just
Speaker 11: mentioned that they're not taking from a Social Security check.
Speaker 11: And I'll tell you, I'm not really sure a reason
Speaker 11: and why they do that or not.
Speaker 10: That's a CPA question.
Speaker 11: Yeah, okay, but if you're not getting your tax hold
Speaker 11: on you paid.
Speaker 3: My problem is not with the r rs. They said,
Speaker 3: I don't have to be making those friends.
Speaker 7: It's with the state of Colorado.
Speaker 3: I called IRIS this morning and she told me it
Speaker 3: says right on the screen here, I'm not required to
Speaker 3: be doing that now. One thing they told me kind
Speaker 3: of like what you were saying, is if I call
Speaker 3: the Social Security and tell them to start taxing my payments,
Speaker 3: that that that might get me out of making the
Speaker 3: courting repayments.
Speaker 6: How much do you end up Wait a second, Wait
Speaker 6: a second, I am curious on this. How much you
Speaker 6: make in Social Security and interest just per year? Is
Speaker 6: it over eighteen thousand? How much is it?
Speaker 3: Well, my sources Security monthly payment is about three thousand dollars.
Speaker 6: Okay, and then how about interest? I mean, what are
Speaker 6: you about forty thousand? What did you make in twenty
Speaker 6: twenty four, Paul.
Speaker 3: Well, I owed the IRISIX sixteen thousand and I stayed
Speaker 3: about thirty eight.
Speaker 6: No, but Steve and I know you're not the account
Speaker 6: and you're on the other side. You know you're you're
Speaker 6: helping people that owe a lot of money. But you
Speaker 6: know if I owe if I don't pay my quarterlease
Speaker 6: and just pay it all before April fifteenth, I end
Speaker 6: up paying a pretty high interest rate, depending on what
Speaker 6: the interest rate is. So I would assume Paul should
Speaker 6: be having that money taken out with Social Security. That
Speaker 6: would solve this problem. Plus you're probably paying some form
Speaker 6: of penalty and interest to the IRS.
Speaker 15: Paul.
Speaker 3: No, like I said, I called that no problem. You
Speaker 3: don't send any money, you're up to date and you
Speaker 3: do not.
Speaker 7: No, that's Paul, you're missing me.
Speaker 6: I realize you don't owe them any money because you
Speaker 6: paid them six thousand or sixteen thousand or whatever amount
Speaker 6: you said. My point is, I bet if you look
Speaker 6: closely at your tax return or talk to whoever prepared it.
Speaker 6: You probably paid some penalty or interest. But Steve, would
Speaker 6: that be correct If you owe money and don't pay
Speaker 6: it till the end of the year, don't you typically
Speaker 6: pay interest for not paying quarterlies?
Speaker 10: You paid penalty?
Speaker 11: Yeah, So the you know, the rule is that you're
Speaker 11: supposed to pay one hundred percent of what you owe
Speaker 11: the previous year, or ninety percent of what you think
Speaker 11: you're going to owe with yeah, players ever a greater
Speaker 11: in the following year, and if you don't do that,
Speaker 11: they will penalize you on a factor of how much
Speaker 11: you owe the following year. So I think it's everything
Speaker 11: over six hundred dollars you're getting penalized each year. Yeah,
Speaker 11: because you didn't prepay those taxes. Those are called estimated
Speaker 11: tax positialties. It's the same for the state as the
Speaker 11: ir So you know, you should look at your return
Speaker 11: and I would assume or I would imagine that when
Speaker 11: you look at it, there's at the bottom there is
Speaker 11: an estimated text upon the penalty that's actually paid exactly.
Speaker 11: You haven't paid it to the state.
Speaker 6: So, Paul, I just want to emphasize this to you
Speaker 6: because you're calling for the wrong problem. I understand Colorado
Speaker 6: is giving you some issues. But if you go back
Speaker 6: and look at your tax return, I know you paid everything,
Speaker 6: but there was penalties in there because you owed the
Speaker 6: IRS money quarter one last year or whatever year or
Speaker 6: quarter we're talking about. So you want you want to
Speaker 6: start having that money taken out of your check and
Speaker 6: you're going to fix the problem you called about, and
Speaker 6: you're not going to be paying the penalties.
Speaker 7: Man, do you understand that?
Speaker 3: Yeah, I understand.
Speaker 7: Awesome.
Speaker 3: I've looked return.
Speaker 7: There's no okay.
Speaker 3: Like I said, I called the IRS.
Speaker 6: Today, all right, Paul, I know they said you didn't
Speaker 6: know any money. I mean, I'd love to look at
Speaker 6: your tax returns though, but I wouldn't even feel comfortable
Speaker 6: asking you to send them to me. I highly suggest
Speaker 6: you look at him again because or have your CPA
Speaker 6: or someone look at him. I have never heard of anybody.
Speaker 6: I put them on hold. We can free that up. So, Paul,
Speaker 6: I'm trying to give you advice once. I have never
Speaker 6: heard of someone that doesn't pay quarterlease, unless if it's
Speaker 6: a very.
Speaker 7: Small amount of money.
Speaker 6: And I think he said sixteen thousand, So I've never
Speaker 6: heard of anybody that owed money for over a year
Speaker 6: plus going up to April fifteenth, that didn't pay any
Speaker 6: interest or any penalties because they didn't pay quarterlease. And
Speaker 6: I don't care. I mean, Steve, have you ever heard
Speaker 6: of anybody like that?
Speaker 10: Yeah?
Speaker 11: No's that's just it's a pay as you go system.
Speaker 11: They got to keep it bykee on throughout the year
Speaker 11: and I'm just on April.
Speaker 6: Foseup, Okay, listen, I got to take this break once again. Steve,
Speaker 6: I truly appreciate you on and anybody out there. Steve
Speaker 6: can be reached through the Harris Law Firm eight three
Speaker 6: three three six six zero three seven zero eight three
Speaker 6: three three six six zero three seven zero Hey tell
Speaker 6: uh tell a rich And.
Speaker 7: It's Laura, is it kind of Lisa? Lisa Harris?
Speaker 12: I said, Hi, Yeah, Lisa and Lisa.
Speaker 11: They're familiar with you. They appreciate you and ID two
Speaker 11: as well. And thanks for letting me know about our
Speaker 11: successful case there. Man, that's warms my heart. You made
Speaker 11: my day.
Speaker 6: God for can you believe it till the period of time.
Speaker 6: And I do appreciate you getting that ball rolling big
Speaker 6: tight yeah.
Speaker 11: Yeah, and you know, and they can find me on
Speaker 11: the website too. If they want to contact the text
Speaker 11: division directly, I'm definitely available.
Speaker 6: Awesome thanks Steve three oh three, I'm giving out the
Speaker 6: wrong number eight three three three six six zero three
Speaker 6: seven zero.
Speaker 7: Man, I've got a lot of catchup to do, Hank Tight,
Speaker 7: We have got a ton going on.
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Speaker 21: three nine two zero sixteen twenty two.
Speaker 6: You know, I'm pretty sure all those irs agents said
Speaker 6: Biden hired or through the Infrastructure bill. And by the way,
Speaker 6: I'm not getting political, I promise I don't care what
Speaker 6: side it is.
Speaker 7: I love when we pass a bill.
Speaker 6: What was the one where uh, I think it was
Speaker 6: called the infrastructure or the Anti Inflation bill or something crazy.
Speaker 6: They just name these bills. Whatever they think a stupid
Speaker 6: people are going to accept. I mean, if you really
Speaker 6: think about it, it's just a well it's obnoxious. And
Speaker 6: then the infrastructure bill, Why.
Speaker 7: In the hell do we have pots everywhere?
Speaker 6: I don't understand where this infrastructure?
Speaker 7: Where is it? Get on and say it, Mark, I
Speaker 7: mean you're we're on air. What do you say and
Speaker 7: no one can hear you?
Speaker 9: Polish what it's my understanding? Police does not like to
Speaker 9: spend money on roads.
Speaker 6: Well that's a parent I mean, my god, you can
Speaker 6: travel twenty.
Speaker 9: Five We passed a bill. I don't remember how many
Speaker 9: years ago we passed a bull bill. It was all
Speaker 9: the money was supposed to be going to our roads
Speaker 9: and it's not being spent there.
Speaker 6: It's crazy. We go over a I'm trying to think
Speaker 6: where that bridge is. I think it's in between Castle
Speaker 6: Rock and Franktown. I mean, it's like you're in Vietnam.
Speaker 6: There's there's freaking mortar shots in it.
Speaker 7: Two years ago.
Speaker 2: Do you think maybe all that money went to buy
Speaker 2: shovels for the shovel ready projects.
Speaker 6: Yeah, it's then where is the infrastructure? And I'm being serious,
Speaker 6: we're learning now that are airlines. I mean, I didn't
Speaker 6: know Newark traffic was like out of Philadelphia International.
Speaker 7: How the hell does that even work? Like they strung
Speaker 7: a phone line. Where is this infrastructure bill that was
Speaker 7: passed three years ago or whatever it is?
Speaker 6: Where is this money? I mean, like literally, what have
Speaker 6: they done with it?
Speaker 13: Well?
Speaker 8: It needs to be doged obviously.
Speaker 6: Well it's just insane to me because the country does
Speaker 6: need a not a facelift, It needs infrastructure a big time.
Speaker 6: It's crazy our airports and you know, by the way, DA,
Speaker 6: I'll say this, at least they work on a twenty
Speaker 6: four to seven. I don't think I've ever went to
Speaker 6: the airport where it's not torn apart. I mean it's crazy.
Speaker 6: It's absolutely nuts. You walk in there and there's just
Speaker 6: walls in holes of construction everywhere for the last.
Speaker 7: What ten years since they opened it. How about the
Speaker 7: luggage system we came up with that? Did they ever
Speaker 7: use it?
Speaker 13: Like?
Speaker 7: Literally, I don't think they ever implemented it.
Speaker 8: I think they did for a couple of years and
Speaker 8: it just kept breaking.
Speaker 6: And while I'm on it real quick and I apologized everybody.
Speaker 6: I know people that some people hate this stuff, but
Speaker 6: I'm going to tell you the dumbest, the second dumbest,
Speaker 6: and the first dumbest thing I have heard in the
Speaker 6: last I don't know four or five days.
Speaker 7: We've got these.
Speaker 6: Crime cameras downtown and they've been deployed now for I
Speaker 6: don't know months or years even, and they have solved
Speaker 6: so many crimes.
Speaker 7: They take pictures of license.
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Speaker 21: oh three nine two zero sixteen twenty two.
Speaker 6: All right, so listen after the break, we've got shamrock buildings.
Speaker 6: In update from yesterday, we got our expert on from
Speaker 6: referral list dot com. This guy spent fifteen thousand dollars
Speaker 6: for a steel building. He got the plans back and basically,
Speaker 6: what the plans had on him was a pole barn.
Speaker 6: He was not happy. They said, well, hold on, we'll
Speaker 6: redo it. They came back to him said the building's
Speaker 6: going to cost twenty thousand dollars more.
Speaker 7: He goes, no, I don't want it.
Speaker 6: I want my money back, and they're saying, nope, nope, nope,
Speaker 6: we're not giving you anything back. The only thing they
Speaker 6: have done so far is a design work. We're going
Speaker 6: to get into that after the break.
Speaker 7: Now.
Speaker 6: I do want to finish up with these cameras. So
Speaker 6: Denver wants to get rid of these cameras, and the
Speaker 6: entire I guess it passed the city council.
Speaker 7: Every single one of them voted against it. It is stopped.
Speaker 6: It has led to the arrest of one hundred plus
Speaker 6: different people. It's the most insane thing in the world.
Speaker 6: But that's Denver for you. Thank you, Polist, Thank you Mike.
Speaker 6: We're going to be back very shortly.
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Speaker 21: dot com.
Speaker 15: You don't pay a cent until you're contenth.
Speaker 21: Time for an insurance checkup, free no obligation comparison call
Speaker 21: Compass insurance paying too much your coverage at dozens of
Speaker 21: insurance companies. Find out now three oh three seven seven
Speaker 21: one help. You'll think you're his only customer when you
Speaker 21: choose Frank durand the real estate Man dot Com to
Speaker 21: list your home with Remax Alliance three oh three nine
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Speaker 17: Ripped of.
Speaker 4: News, you don't have, come running just as fast as
Speaker 4: we can. Shooter's gonna help coming man.
Speaker 5: This is the Troubleshooter Show. No Tom Martino, Welcome.
Speaker 7: My friends to the only show. If it's kind.
Speaker 6: We're here to solve problems, answer questions, take complaints. If
Speaker 6: you've been ripped off, maybe a bad contractor they never
Speaker 6: showed up, never finished the job, took half the money
Speaker 6: up front.
Speaker 7: You get the idea. That's what we do. We go
Speaker 7: after the bad guys. It doesn't matter who they are.
Speaker 7: It can be an attorney for that matter.
Speaker 6: We've literally gone after attorneys on this show, dentist's, medical people,
Speaker 6: you pretty much name it. We've done it over a
Speaker 6: forty five year period. You have any issues at all,
Speaker 6: three oh three Martino. That number is just like that
Speaker 6: three oh three Martino.
Speaker 7: It works on and off the air. So if you
Speaker 7: call after the show or before the show.
Speaker 6: If we do not answer, and if we can't help
Speaker 6: you right then and there, we will actually call you back.
Speaker 6: Help at troubleshooter dot com is the best email to
Speaker 6: reach any of us. That's help at troubleshooter dot com.
Speaker 6: Now I want to recap something real quick, and then
Speaker 6: I'm going to bring up our expert and the original caller.
Speaker 7: But Robert, I'll bring you up really fast. Air.
Speaker 6: Robert, you purchased a building from Shamrock LLC. In fact,
Speaker 6: I think, what is it Shamrock Construction, Shamrock Buildings.
Speaker 7: What was it called in Fort Collins?
Speaker 6: Shamrock building, Shamrock Buildings, And they're basically based out of
Speaker 6: Fort Collins. He spent fifteen thousand dollars. The building was
Speaker 6: going to be about eighty to eighty three thousand, and
Speaker 6: he got the plans back. He put fifteen thousand down
Speaker 6: on this building. They were going to go to Cleary
Speaker 6: Buildings and basically order the materials.
Speaker 7: Then they're a Cleary dealer. Then they're going to erect
Speaker 7: the building building and actually it's not a building.
Speaker 6: It was a carport. But when you got the plans back,
Speaker 6: you looked at them and instead of steal beams because
Speaker 6: you thought you were buying a steel building, it was
Speaker 6: actually wooden beams, almost like a pole barn.
Speaker 7: So far so correct. Yes, So then he calls up
Speaker 7: and he says, hey, this is not what we talked about.
Speaker 7: I didn't want this. I wanted a steal carport.
Speaker 6: And they say, oh, okay, well hold on And then
Speaker 6: how long did it take them to get back to you?
Speaker 2: A year?
Speaker 10: What a year?
Speaker 7: So a year later they get back to you.
Speaker 22: So originally I gave the money in twenty twenty four May,
Speaker 22: and I got back in twenty twenty five me that
Speaker 22: it would be twenty thousand dollars. Act three five want
Speaker 22: to replace the wood with metal?
Speaker 6: Why did it take Well, I do have a question
Speaker 6: for you, Robert. How long did it take you to
Speaker 6: realize it was going to be wood beams from the
Speaker 6: day You've got the plans.
Speaker 22: That once and I emailed that once that hey, that
Speaker 22: is is not metal, it's.
Speaker 6: Would and you I'm sorry, Robert, I didn't understand you.
Speaker 6: How long after you got the plans once?
Speaker 7: What is he saying? Someone tell me what is he saying?
Speaker 7: Right away? Is that what you're saying?
Speaker 2: Robert no, he said six.
Speaker 8: Months, six months, okay, sorry, So six.
Speaker 6: Months later you emailed them and basically said go ahead, Robert.
Speaker 22: No, no, no, So when I got them, so that
Speaker 22: was the that was the I signed a contract. And
Speaker 22: after that time, when I got the plans in August,
Speaker 22: that once I emailed back that this is wood, I
Speaker 22: wanted metal, so that once I reacted once that was
Speaker 22: no question.
Speaker 7: I got you. So you're saying, at once, I get it.
Speaker 6: So soon as you got the plans, you noticed it,
Speaker 6: you reached out to him. Then it took them how
Speaker 6: long to get back to you with metal?
Speaker 13: This May?
Speaker 6: So they got back to him in May saying it's
Speaker 6: going to be twenty thousand dollars more. At this point
Speaker 6: he's like, no, I don't want to do it. So
Speaker 6: he requested a refund from Shamrock because they didn't give
Speaker 6: him the right price nor the right plans. From what
Speaker 6: he is saying, they discussed when he was there at
Speaker 6: the office or signing the contract. Then I also asked you, Robert,
Speaker 6: in the contract does it specify wood or steel?
Speaker 7: You said it does not.
Speaker 6: So we sent it over to one of our steel
Speaker 6: building experts, and I want to get his opinion. His
Speaker 6: name is Eric and he is with Great Western Buildings.
Speaker 6: In fact, you can check him out at GW Buildings
Speaker 6: dot com.
Speaker 7: But let me lock you in.
Speaker 6: So Eric, you kind of you breezed over and looked
Speaker 6: at the contract.
Speaker 7: Do you see what? Just tell me what you found?
Speaker 23: Well, I mean the I mean, the thing that blows
Speaker 23: my mind is just how vague this contract is, right,
Speaker 23: and I mean the terms and conditions that apply to it,
Speaker 23: you know, I mean, they're pretty clear. I'm surprised they're
Speaker 23: even offering anything back because it's clearly not refundable. But
Speaker 23: the the there's no spec or anything on the contract.
Speaker 23: It doesn't even other than the colors. I mean, usually
Speaker 23: for a building system, you know, the codes, the loads,
Speaker 23: the gauge of the material, the warranties, the primers, everything
Speaker 23: is called out on an order form or a contract.
Speaker 23: And nowhere in here I dug and dug through it
Speaker 23: to see where it would say that it.
Speaker 10: Was, would you know?
Speaker 23: And for me, you know, I'm in the industry, you
Speaker 23: know I can tell just by you know, just by
Speaker 23: the name, you know that it's likely a pole barn,
Speaker 23: and then of course with the pictures that attach. But
Speaker 23: I want to know from Robert, when did you tell
Speaker 23: them that you wanted a steel building rather than a
Speaker 23: pole barn? And is that in writing?
Speaker 22: So we discussed when it came out to my house.
Speaker 22: I discussed once. I said that I wanted metal, and I,
Speaker 22: you know, I assume that it's going to be metal.
Speaker 22: So when I got it, so I signed a contract
Speaker 22: in May twenty twenty four May, and I got the
Speaker 22: blueprint in August. And it's once an one.
Speaker 23: Now, now you got the blueprints in August. The ones
Speaker 23: that I'm looking at here appear that you would have
Speaker 23: gotten them in September. So did they send you a
Speaker 23: set of plans that showed wood in August before they
Speaker 23: sent you before they sealed them?
Speaker 12: No?
Speaker 22: No, no, sorry. Then then I got it. I believe
Speaker 22: August thirtieth when I got the the blue print. So
Speaker 22: it's it's when you look at it, it can be
Speaker 22: that September, beginning of September. That's beginning of September.
Speaker 12: I got them.
Speaker 23: But if you got them in August, and these are
Speaker 23: dated September third, did they send you a set before
Speaker 23: there was an engineer seal on them in the bottom
Speaker 23: right hand corner?
Speaker 22: No, no, it's it's it's that septemb.
Speaker 7: What is that? What kind of light would that shed
Speaker 7: on it? Why that question?
Speaker 23: Eric, Well, it comes down to the concept. They're claiming
Speaker 23: that they incurred, right, so they're going to argue, or
Speaker 23: at least if you know, I would argue that, hey, uh,
Speaker 23: we did all the engineering, we stamp, we sealed them,
Speaker 23: and then you told us you didn't want it, so
Speaker 23: there's our cost. If they sent over preliminaries and Robert
Speaker 23: said hey, wait, this is what and then they went
Speaker 23: ahead and sealed them and incurred the cost with the engineering,
Speaker 23: you know, that wouldn't really be fair.
Speaker 7: It's so it But you're saying the contract is so ambiguous.
Speaker 7: How do you how do you have a contract of
Speaker 7: someone building a car port and basically it just says
Speaker 7: we're going to build a car port. It doesn't get
Speaker 7: I mean, so if they built it out of ay,
Speaker 7: it would be okay.
Speaker 6: I would argue it's so ambiguous that the person that
Speaker 6: wrote the contract is going to be the one that's
Speaker 6: responsible for the ambiguity, and therefore the contract means nothing.
Speaker 23: Maybe, I mean it is it is so ambiguous, Like
Speaker 23: you said, you know, I don't think he would be okay,
Speaker 23: But yeah, they could make it out of pretty much.
Speaker 7: Seriously, it sounds like the little pigs over there, I
Speaker 7: mean they can.
Speaker 6: You're telling me reading through that it literally doesn't what
Speaker 6: does it say the size of it?
Speaker 23: Just the size and the colors on the roof and
Speaker 23: the walls or the not the walls, but the skirt walls,
Speaker 23: the you know, the softa closures and stuff, and the trim.
Speaker 6: That's so, give me an idea what your contract would
Speaker 6: say there? Would it say steel beams?
Speaker 18: Oh?
Speaker 23: Yeah, I mean it, you know, for a metal building contract,
Speaker 23: and I'm speaking for my industry, it would define, you know,
Speaker 23: what what kind of a what kind of framing it is?
Speaker 23: You know, obviously it's steel, but we still call it out,
Speaker 23: you know, ibeam or post and beam, you know or whatever.
Speaker 23: We call out the perlins, we call out the gauge
Speaker 23: of the metal. There's there's nothing here. We call out
Speaker 23: the base basing. They don't even call that out on
Speaker 23: the set of plans. I suppose actually in the drawings
Speaker 23: they sort of call that out, but I mean it's
Speaker 23: so vague. As a layman, I wouldn't expect anybody that
Speaker 23: is not in the industry or is not in construction
Speaker 23: to be able to understand just by this contract what
Speaker 23: the material is actually going to be.
Speaker 7: They're offering them half back.
Speaker 6: And I'll tell you why, because I don't think they
Speaker 6: have I personally this isn't legal advice, but I can
Speaker 6: tell you this over the years, when something that is
Speaker 6: that ambiguous, the person that drafted the contract is generally
Speaker 6: the one that's going to lose the case in front
Speaker 6: of a judge because they're the ones that drafted in.
Speaker 7: Okay, big deal.
Speaker 6: If I trick you into signing over your firstborn child
Speaker 6: to me in some little paragraph in the middle of
Speaker 6: a forty page document, for the life of me, I'm
Speaker 6: not going to end up with your kids be in
Speaker 6: slave labor forever. I mean, it's crazy. No one knows
Speaker 6: how to read that. So what would you Well, you wouldn't.
Speaker 6: I can't even ask you what you would do it
Speaker 6: in this situation, Eric, as far as the builder, because
Speaker 6: your contracts wouldn't be like this. What do you think
Speaker 6: they should do? And I know I'm putting you on
Speaker 6: the spot.
Speaker 23: Well, I'll just give you another example of what I
Speaker 23: would do. You know, just recently, I had a customers
Speaker 23: up in the mountains. He bought a thirty thousand dollars
Speaker 23: building from us, and our contract is clear, clear, clear
Speaker 23: on what services were providing. And one of the things
Speaker 23: that's not included is the foundation or the cost to
Speaker 23: erect the building. And I mean it's spelled out in plant.
Speaker 23: It's not buried in the terms and conditions. It's right
Speaker 23: there on the cover. Anyway, as he called in a
Speaker 23: week or two after he had bought it, and when
Speaker 23: he discovered, at least in his opinion, he says, hey,
Speaker 23: I thought you were going to put it up and
Speaker 23: do the concrete. We said no. I had my team
Speaker 23: go back and listen to the call to see if
Speaker 23: my salesperson had lied to him or you know, or
Speaker 23: if my salesperson had pulled him otherwise. And they never
Speaker 23: even discussed it. But we didn't do any work on
Speaker 23: the project. He was an older gentleman, and I said, hey,
Speaker 23: I'll give your money back. I just gave him his
Speaker 23: money back.
Speaker 6: Well, that's that's what should be done. I mean, once again,
Speaker 6: that's exactly what should be done. And I love the
Speaker 6: fact you went back and you were able to listen
Speaker 6: into the sales call and figure out what was going on.
Speaker 6: All right, Eric, I appreciate all your input and looking
Speaker 6: at that contract, so you would definitely say that contract
Speaker 6: and not just you and you guys built my building.
Speaker 6: I'll say it again. And it's been standing perfectly. It
Speaker 6: looks like the day you built it. My goodness, what
Speaker 6: seven years ago. Whatever it's been. It's a great building.
Speaker 6: It's a big r V garage. They insulated it, doors, windows, everything.
Speaker 6: But you would say, whether it's you or I hate this,
Speaker 6: I went and met with this company before I met you,
Speaker 6: the general, all these other companies, even these that I
Speaker 6: call scams basically, and the reason I call them scams,
Speaker 6: they always have your size building in stock ready for delivery.
Speaker 6: I mean like literally you call them up and go,
Speaker 6: I'm looking for a thirty by fifty. I want it red,
Speaker 6: I want a metal roof. I want it insulated. Oh
Speaker 6: you're in luck. Someone just canceled it. We have one
Speaker 6: at half price. To me, it's just all bs. But
Speaker 6: even those people looking at that contract, you would say
Speaker 6: that is not industry standard for a metal building.
Speaker 23: One that is not for a metal building, and a
Speaker 23: pole barn's a different kind of a different breed yep,
Speaker 23: I'm for it. How simple and just.
Speaker 6: Vague I got you, Hey, man, I really appreciate it.
Speaker 6: And you can find Eric and GW Great Western Buildings
Speaker 6: on our referral list at referral list dot com. And
Speaker 6: I can vouch for these guys. They did a great job,
Speaker 6: everything straightforward. In fact, when you buy a metal building,
Speaker 6: I'll say this, hey, but listen, Robert, I'm going to
Speaker 6: come back to you after the break because I've got
Speaker 6: some ideas how we can try to get all your
Speaker 6: money back.
Speaker 7: But I do want to say this.
Speaker 6: When you order a steel building, you better understand they're
Speaker 6: quoting you originally. And this is what the general did
Speaker 6: to me, and I did not like how they worked.
Speaker 6: I looked at the contract. I was like, wait a minute,
Speaker 6: I don't see windows, doors, insulation, I don't see anything
Speaker 6: in here. You're talking about just as part of it.
Speaker 6: But that's pretty standard in that industry. So when you
Speaker 6: get a price on a still building that doesn't include windows,
Speaker 6: man mark, you're looking at me like you want to
Speaker 6: go ahead.
Speaker 9: No, no, I understand you, and you're right. You got
Speaker 9: to look at those contracts. And we go through this
Speaker 9: all the time, all the time. Yeah, Oh I thought
Speaker 9: you were going to I said no, we never said
Speaker 9: we were going to do that.
Speaker 6: Yeah, it's crazy, So you better know what you're getting
Speaker 6: into on these Everybody hold tight. We got a lot
Speaker 6: coming up. I'm going to finish up with Robert. But
Speaker 6: I got a really good idea, and the first is this, Kelly.
Speaker 6: I want you to try to call Shamrock and get
Speaker 6: them on the phone so I can talk to them
Speaker 6: directly on the air.
Speaker 21: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 21: dot com. You don't pay a cent until you're content.
Speaker 21: Time for an insurance check up free, no obligation. In comparison,
Speaker 21: call Compass Insurance paying too much your coverage at dozens
Speaker 21: of insurance companies find out now three all three seven
Speaker 21: seven to one help. You'll think you're his only customer
Speaker 21: when you choose Frank durand the real estate Man dot
Speaker 21: com to list your home with Remax Alliance three all
Speaker 21: three nine two zero sixteen twenty two.
Speaker 7: Hey, don't forget.
Speaker 6: You can watch us and listen to us on YouTube.
Speaker 6: Go to YouTube dot com type in Troubleshooter Network. You'll
Speaker 6: see our live stream every day and you can also
Speaker 6: check us out on the iHeart app and or just
Speaker 6: ask watch this. I'm gonna trigger everybody's Alexa turn on
Speaker 6: the Tom Martino Troubleshooter Show. There now, everybody's yelling at me,
Speaker 6: all right, three seven one three eight two five five Robert,
Speaker 6: here's what I'm thinking, man, I'm gonna try to get
Speaker 6: them on.
Speaker 7: Kelly.
Speaker 6: Did you reach out to Shamrock. She's on with them
Speaker 6: right now. I'm gonna put you back on hold. I'm
Speaker 6: hoping we can get Shamrock Uh to basically, in my opinion,
Speaker 6: do the right thing.
Speaker 7: I don't like any part of this.
Speaker 6: I'm gonna send that contract, if needed, over to one
Speaker 6: of our attorneys, and I want under everybody to understand
Speaker 6: what I'm saying if a contract is ambiguous, and I
Speaker 6: brought up a crazy example of okay, so they can
Speaker 6: make the building or the car port in Robert's case,
Speaker 6: at a hay, or at a brick, or at a stone,
Speaker 6: or at a cement, or at a wood or at
Speaker 6: a steel out of anything. It doesn't say anything. But
Speaker 6: when they had the conversation, according to one of the party, Robert,
Speaker 6: they talked about a steel building. Well, this is far
Speaker 6: from a steel building when the plans show up with wood.
Speaker 6: So I don't understand why these guys just cut the
Speaker 6: whole thing loose with the guy. What did they say, Kelly?
Speaker 20: I got hung up on three times?
Speaker 15: Why what do you mean?
Speaker 20: What do you do even identify myself?
Speaker 7: What do you mean? So you just call up and
Speaker 7: they just what like literally you call up and they
Speaker 7: just click.
Speaker 20: I said I was referred, and they asked me what
Speaker 20: it was regarding. Yeah, and I said I was referred
Speaker 20: and I'd like to speak with Jacob, who Robert spoke with.
Speaker 7: And they just hung up on me.
Speaker 6: They just hang up three times. Well, okay, why don't
Speaker 6: we try do me a favor? Try this tactic? What
Speaker 6: you call up and say, I'm Kelly calling from the
Speaker 6: Troubleshooter Show. We've got a problem. One of your clients
Speaker 6: is on the air right now. Try that for me, please,
Speaker 6: and then hold on, Robert, just hold on. I don't
Speaker 6: want to light these guys up till we give them
Speaker 6: every opportunity. All I want to understand is why, for
Speaker 6: goodness sake they just won't refund the whole thing. Here's
Speaker 6: the other question. There's no way it's because they're a
Speaker 6: clearly authorized dealer. Those plans cost them seventy five hundred
Speaker 6: bucks or seven thousand, Robert, how much do they offer
Speaker 6: him to refund?
Speaker 7: Right now?
Speaker 22: How much from the so it's with fourteen five hundred,
Speaker 22: so seven five hundred, okay.
Speaker 6: Or let's figure out what plans like that actually cost.
Speaker 6: In fact, you know what, Suzanne domia Favor, call Eric
Speaker 6: and ask Eric how much plans like that cost? Seriously,
Speaker 6: how much the plans that he's looking at would cost
Speaker 6: him to have an engineer WEDB stamp. I'd like to
Speaker 6: know that just a ballpark a real number. I'm guessing
Speaker 6: five hundred bucks. I'm guessing. And if they own five
Speaker 6: hundred bucks, fine, the guy signed a contract. He should
Speaker 6: have looked it over. But it's so ambiguous. None of
Speaker 6: this matters. So just let let's do this. I got
Speaker 6: to take a deep breath home. Frank, what's going on
Speaker 6: with you?
Speaker 7: Frank? You're up, Frank.
Speaker 14: To mute you?
Speaker 7: Hey, Frank, no problem. What's going on man? What's your question?
Speaker 3: Sir?
Speaker 7: Well, hey, I appreciate your holding. By the way.
Speaker 10: Yeah, I just thought you click, I said, Oh my god,
Speaker 10: it's just like those other guys. I'm just kidding. My
Speaker 10: mom passed away last year right before Easter, right, and
Speaker 10: I'm the youngest of four. Okay, I was just wondering,
Speaker 10: is this public record if they had like what if
Speaker 10: she had a will and they got like half a
Speaker 10: million bucks? But they tell see they live in New Mexico.
Speaker 10: I live in Wyoming.
Speaker 7: And well, when you say they, do you mean the
Speaker 7: other three siblings?
Speaker 13: Yeah?
Speaker 6: Yeah, okay, so did you get anything out of the will?
Speaker 6: Did you get a chance to see the will? Is
Speaker 6: there a will that you know of?
Speaker 10: They said there was just a couple of hundred bucks. Okay, well,
Speaker 10: there was some gas money in shell be but they
Speaker 10: have three of them have new cars.
Speaker 7: Yeah, we get this call up that they just got.
Speaker 6: But do you think does your gut say you were
Speaker 6: and I'm being serious so we can get to the
Speaker 6: bottom of this, but do you think there was a
Speaker 6: lot of money? I mean, it's your mom, I mean,
Speaker 6: what do you know?
Speaker 10: It's just wise to she wasn't even sick, but it
Speaker 10: is wise to just get a little policy on somebody.
Speaker 6: So you're you're thinking maybe there was a life insurance policy.
Speaker 10: Right, and they just didn't tell me about it.
Speaker 7: How old.
Speaker 10: Was she eighty eight?
Speaker 6: There's not a lot of eighty eight year olds with
Speaker 6: a life insurance policy. Brother, I'm not saying there's none,
Speaker 6: but you generally don't run out at seventy five and
Speaker 6: get a life insurance policy. I mean she might have
Speaker 6: had a whole life or something building up. Were you
Speaker 6: disconnected from your mother?
Speaker 10: No, I wasn't. But that's actually a long story. But
Speaker 10: is it public record?
Speaker 16: No?
Speaker 10: No, Oh, you can't just look it up.
Speaker 7: No, you can't just look it up.
Speaker 6: In fact, in fact, it's a little stranger than that.
Speaker 6: Let's say someone had a life insurance policy I don't know,
Speaker 6: through their work or something and never told their spouse
Speaker 6: or didn't tell their siblings or the beneficiaries or anything.
Speaker 6: Eventually that money might the state, the insurance company will
Speaker 6: turn it over to the state, like in Colorado. I
Speaker 6: think it's a great Colorado payback and maybe event I
Speaker 6: think it's called the shoot fund. I can never pronounce that,
Speaker 6: but it'll eventually go in there. But there is no
Speaker 6: place unless you're a part of the will or especially
Speaker 6: a trust, actually a will. I'm trying to think if
Speaker 6: it wasn't put in the will, let's say you had
Speaker 6: a life insurance policy and you forgot you had one.
Speaker 6: I wonder how anybody would find it. Let's get Dan
Speaker 6: McKenzie on the quick answer. The quick answer, Frank, though,
Speaker 6: is no, there is no place I can go to
Speaker 6: look and find out.
Speaker 7: But let's find out. Let's find out how you would
Speaker 7: start trying to find out. Does that make sense?
Speaker 10: Yes, that makes sense.
Speaker 7: Yeah, Hold on a second.
Speaker 6: The money, But do you think do you think your
Speaker 6: siblings are putting the screws to you?
Speaker 10: Well, see, the thing is that even though there I'm
Speaker 10: the youngest, I'm the most successful, you know, so I've
Speaker 10: got a lot of stuff and properties, et cetera. So
Speaker 10: they probably figured he doesn't need it.
Speaker 7: So you think you're putting the screws to you? Or
Speaker 7: do you think, let's.
Speaker 6: Say there was money, I don't care if it's life insurance,
Speaker 6: some form of asset. I'm curious and answer this honestly,
Speaker 6: It's got really nothing to do with your question, which
Speaker 6: we'll get into. But do you think maybe your mom
Speaker 6: cut you out or do you think if there was
Speaker 6: an asset, your siblings are just taking it and cutting.
Speaker 10: You out right because they said there was nothing.
Speaker 7: And if you're the most successful.
Speaker 6: Out of curiosity, why would they offer you a couple
Speaker 6: hundred bucks and you said for gas money.
Speaker 10: Because that's what they said. They said, there was no
Speaker 10: way on of it's here. This will help you, you know,
Speaker 10: buy a sandwich. Okay, right, And I'm fine with that.
Speaker 7: But but you're the most successful in the family.
Speaker 10: I think so, just as far as maybe equal maybe
Speaker 10: equal me and my brother.
Speaker 7: Okay, hold tight, hold tight.
Speaker 6: We're going to try to get Daan McKenzie on Robert.
Speaker 6: We're trying to get through to them. In fact, I
Speaker 6: might have I got a secondary option, Dmitri off Air.
Speaker 6: I would like you go find out if Kelly got
Speaker 6: through to them the second time. Call Shamrock. Really listen.
Speaker 6: I don't want to low this company up. What I
Speaker 6: just want to understand, Suzanne. Did you get a number
Speaker 6: from our guy?
Speaker 7: What did he say? Roughly one thousand?
Speaker 6: So those plans cost about a thousand bucks, and that's
Speaker 6: from an industry insider. They're saying, hey, we'll just charge
Speaker 6: you seven thousand, five hundred or whatever.
Speaker 7: Robert said half of it, you know, a thousand bucks.
Speaker 6: I would find fair whatever their hard cost is, and
Speaker 6: that's fine. But to charge him this money with the
Speaker 6: contract that bs I just don't agree with. So would
Speaker 6: you see where you can figure out I did.
Speaker 7: Talk to them. What they say, Kelly, he was not
Speaker 7: willing to come on. Okay, did he give you? Did
Speaker 7: you ask for any of the information?
Speaker 20: Though now he is very aware of the person okay
Speaker 20: of Roberts. Yeah, and he basically turned the entire thing
Speaker 20: back on him and said he was not contacting him
Speaker 20: back about the issue.
Speaker 6: Oh, hold on a second, I got to take a break.
Speaker 6: But Robert, when's the last time who was that that
Speaker 6: you talk to?
Speaker 7: Kelly?
Speaker 6: What's the name Jacob? When's the last time you talked
Speaker 6: to Jacob? Jacob saying you have not contacted them?
Speaker 16: We didn't talk.
Speaker 22: We were emailing back and forth.
Speaker 6: Hey, do me a favor, Robert. I want you to
Speaker 6: call Jacob right now. I have to go to a break.
Speaker 6: I want you to call Jacob then call us back.
Speaker 6: I want you to do that right now before we
Speaker 6: go any further, because Jacob's saying he wants to talk.
Speaker 7: To you about it. He's waiting for your call. And
Speaker 7: Frank Manny, Mike hold tight.
Speaker 15: Go with a sure thing.
Speaker 21: Denver's best rufer Excel roofing dot com. You don't pay
Speaker 21: a cent until you're content. Time for an insurance checkup free,
Speaker 21: no obligation. In comparison, call Compass Insurance paying too much
Speaker 21: your coverage at dozens of insurance companies find out now
Speaker 21: three all three seven seven to one.
Speaker 7: Help.
Speaker 21: You'll think you're his only customer when you choose Frank
Speaker 21: durand the real estate Man dot com to list your
Speaker 21: home with Remax Alliance. Three oh three nine two zero
Speaker 21: sixteen twenty two.
Speaker 6: All right, three three seven one three eight two five five.
Speaker 6: Jacob is calling or I'm sorry, Shamrock Jacob the guy
Speaker 6: that sold this guy the still building Roberts still Building.
Speaker 6: They're gonna call each other right now and then we're
Speaker 6: gonna get an update on that. And I'm very curious
Speaker 6: where that goes. But real quick, we got one line
Speaker 6: open three oh three seven one three eight two five five.
Speaker 6: By the way, this hour brought to you by Frank Duran,
Speaker 6: the real estate man Frank Duran dot Frank Duran Holmes
Speaker 6: dot com. Frank sold our house in Castle Rock and
Speaker 6: got us more for that house than the same model
Speaker 6: in the entire neighborhood. And it was called it's called
Speaker 6: red Hawk, and he just did a great job. He's
Speaker 6: got the secret sauce. He sells more homes. Listen to this,
Speaker 6: more homes in one month than most realators in Colorado
Speaker 6: selling one year. Think about that most realators sell I
Speaker 6: think maybe it's thirteen. You know, he's way past one
Speaker 6: hundred a year. It's incredible. Sells more, makes you more money.
Speaker 6: Frank drand homes dot Com. Mike, what's your comment on
Speaker 6: steel buildings?
Speaker 13: Are you talking to me? Mark?
Speaker 7: Yeah? Mike, what's up?
Speaker 16: Man?
Speaker 15: Oh?
Speaker 13: Yeah, okay, Hey, you know what. I've been building these
Speaker 13: things for forty years.
Speaker 3: Wow, and you know, and I do other stuff.
Speaker 6: But anyway, where do you generally buy them? Where do
Speaker 6: you get the actual what factory do you use?
Speaker 11: Well?
Speaker 13: Actually, you can usually order all your stuff yourself, either.
Speaker 24: Through a home depot.
Speaker 13: Used to use them woods.
Speaker 6: Oh yeah, but I mean you're talking I got it.
Speaker 6: But you're talking smaller buildings. I mean you're not talking
Speaker 6: a four hundred by eight hundred steel building through home depot.
Speaker 13: No, no, no, no. But see here's what happened, and
Speaker 13: I guarantee this is what happened. He ordered a metal building.
Speaker 10: Yeah, and the.
Speaker 13: Fellow from Cleary who Cleary builds pole barns. Polebarns usually
Speaker 13: have wood posts and everything else that would framing. But
Speaker 13: it's still considered a metal building by Cleary because most
Speaker 13: people look at the outside and going, look, it's all metal.
Speaker 13: And if Robert went around pricing out all steel buildings,
Speaker 13: Safer Heritage or some of these other outfits, he was
Speaker 13: probably went, Wow, these are expensive, and then he went
Speaker 13: to Cleary, who's a budget builder.
Speaker 7: I don't know. Well, first of all, Clear clear clearly
Speaker 7: is not a budget builder. But I do agree if
Speaker 7: you go look him up. I mean it says wood frame.
Speaker 6: But remember he actually bought it from a company named Shamrock,
Speaker 6: who just happens to be a Cleary dealer.
Speaker 21: Oh.
Speaker 13: I'm not saying anybody in here is an angel on
Speaker 13: this thing. I'm just saying there was a lot of
Speaker 13: assunctions made, and I kind of think that, you know,
Speaker 13: the sham Rock bell, it wasn't trying to pull one
Speaker 13: over to him. It was a metal building. Robert, on
Speaker 13: the other hand, was going, I'm saying metal and he's
Speaker 13: thinking all metal.
Speaker 6: Well, when I bought mine, I wanted all metal. I
Speaker 6: didn't why would someone buy a metal building that's held
Speaker 6: up by stick.
Speaker 2: Why, hey, I can shed some light on that.
Speaker 7: Go ahead, hold on, hold on, go ahead.
Speaker 2: Maitre guys.
Speaker 19: I've been looking at Shamrock Building's website, and right there
Speaker 19: on the landing page it says exclusive cleary post frame building, pole,
Speaker 19: barn and residential constructor. It looks like the so exclusively
Speaker 19: cleary stuff. I've looked at about a dozen photographs of
Speaker 19: their buildings, and I've looked at many many pages on
Speaker 19: their website. There is absolutely nothing here calling these buildings
Speaker 19: steel buildings. In fact, one of the buildings under construction
Speaker 19: photos that I looked at is clearly wooden frame structure.
Speaker 19: I can't find anything here on their website where they
Speaker 19: hold themselves out to be dealers or constructors of steel buildings.
Speaker 19: So and I agree with you, Mark, The contract sounds
Speaker 19: extremely ambiguous, right, and I don't think that anybody can
Speaker 19: infer from that contract that it's going to be an
Speaker 19: all steel building, especially since all parties have an opportunity
Speaker 19: to even check out the website.
Speaker 6: What I'm staring at here says cleary building court buildings
Speaker 6: use steel panels for roofing and siding, even though the
Speaker 6: structural frame is made of wood, and that's exactly what
Speaker 6: you're seeing.
Speaker 19: I think our caller just went to the wrong dealer.
Speaker 19: He wanted to buy a steel.
Speaker 6: He actually these people told him it was the steel,
Speaker 6: so okay. Then this guy says he's an expert on it.
Speaker 6: We had an expert on how do you define steel building?
Speaker 6: If I go to the General and buy a steel building?
Speaker 6: How does that come?
Speaker 7: Mike?
Speaker 13: Oh? When you find from the General you're buying a
Speaker 13: kit that's delivered.
Speaker 6: Okay, okay, fine, I'm buying a kit that's delivered. Is
Speaker 6: it all or is there wood.
Speaker 23: In the kit?
Speaker 13: It's always all steel? Okay, somebody like that?
Speaker 6: And then Great Western, who I bought mine from, is
Speaker 6: all steel. So how does someone I guess we're trying
Speaker 6: to blame the caller now. But my assumption is, especially
Speaker 6: because we got hung up on three or four times.
Speaker 6: Although I don't know if it was the best tactic
Speaker 6: ever used, I just I wonder I wish I was
Speaker 6: there for the conversation.
Speaker 7: How's that?
Speaker 2: Well?
Speaker 3: Yo?
Speaker 7: I honestly, the fact, Mike, I understand what you're saying.
Speaker 6: You think he got four or five quotes, and those
Speaker 6: four or five quotes were all steel buildings from whomever,
Speaker 6: and they came in and let's just make numbers up
Speaker 6: one hundred thousand. He calls up Shamrock and basically he
Speaker 6: gets a quote of eighty one thousand. Okay, that's fine,
Speaker 6: But I still say, the guy thought it was all steel.
Speaker 19: Yeah, he thought that, And it sounds like he didn't
Speaker 19: specify that in the contract. So the caller does bear
Speaker 19: some responsibility in this matter. And I wasn't there for
Speaker 19: the conversation between the caller and the salesman at the
Speaker 19: time they signed the contract. But I can see just
Speaker 19: based on very very clearly what it says on Shamrocks
Speaker 19: and Shamrock.
Speaker 6: So I'm gonna look at that over the break. Everybody
Speaker 6: hold on, I got to take this break. Shannon yelling
Speaker 6: at me, Uh, thank you Mike for that call.
Speaker 7: I minute, thank you.
Speaker 21: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 21: dot com. You don't pay a cent until you're content.
Speaker 21: Time for an insurance check up free, no obligation. In comparison,
Speaker 21: call Compass insurance paying too much your coverage at dozens
Speaker 21: of insurance companies find out now three oh three seven
Speaker 21: to seven to one.
Speaker 7: Help.
Speaker 21: You'll think you're his only customer when you choose Frank
Speaker 21: durand the real estate man dot com to list your
Speaker 21: home with Remax Alliance three oh three nine two zero
Speaker 21: sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five. I'm gonna bring Robert back up real quick. Robert,
Speaker 6: you were not able to get a hold of Jacob
Speaker 6: over at Shamrock. Yeah your name? No, okay, No, I
Speaker 6: got to ask you something though. Man Dimitri pointed something
Speaker 6: out to me.
Speaker 7: If you go to their website, it is obvious that
Speaker 7: all they do is Cleary Buildings.
Speaker 6: In fact, I even went to the wayback machine and
Speaker 6: went to twenty twenty one and even back then, what
Speaker 6: does it say on their front of their website?
Speaker 2: Well, uh, currently it says.
Speaker 7: Just hold on, Robert, dammit, hold on.
Speaker 19: It says that they're exclusively a Cleary dealer.
Speaker 7: Yeah, what else? Keep going?
Speaker 2: Exclusive?
Speaker 19: Cleary, post frame buildings, Comma, pole bar in Comma, and
Speaker 19: residential constructor.
Speaker 7: And that's all Cleary does is post bar.
Speaker 19: And I snooped all over their website and the words
Speaker 19: steel building never ever appear here.
Speaker 2: From what I've seen.
Speaker 19: Furthermore, I clicked a tab called our work and they're
Speaker 19: probably about fifteen photos of what they are built, what
Speaker 19: they're building, and.
Speaker 7: They start with would.
Speaker 19: One of them is work in progress and it's just
Speaker 19: in framing stage, and all it is is Woulden frame.
Speaker 6: And if all they do is Cleary Buildings, that's what
Speaker 6: Cleary does in their kits is WOULD. So I guess
Speaker 6: I'm asking you now, why did you think you were
Speaker 6: getting a still building. I still hate the way their
Speaker 6: contract reads, and I hate the fact they're trying to
Speaker 6: charge you more, and I hate the fact that you
Speaker 6: left there with not what they were describing to you,
Speaker 6: at least from what you've told us. But did you
Speaker 6: not even go to their website?
Speaker 22: I thought it's going to be a metal building.
Speaker 12: What I realize I believe them.
Speaker 7: I truly believe the caller.
Speaker 2: What did you say you were about to realize later?
Speaker 22: I only realized when I got the plan.
Speaker 6: Yeah, yeah, And you contacted them right away and said
Speaker 6: I want this to Metri.
Speaker 7: Here's hold on, Robert.
Speaker 6: I'm pretty much on air until we get something from
Speaker 6: Cleary or from I'm sorry, Shamrock Buildings, and for Collins,
Speaker 6: just call him up. Talk to him. You know you're
Speaker 6: good at this. Call him up and see if they'll
Speaker 6: at least go down and give him a little more
Speaker 6: of a refund the second he got the plans.
Speaker 7: It took him six months to get the plans.
Speaker 6: You know, if they keep a thousand or two thousand,
Speaker 6: that's fine, but to keep seven five hundred. I truly
Speaker 6: believe the guy when he says he thought it was
Speaker 6: a metal building.
Speaker 2: Yeah. I agree.
Speaker 19: And by the way, we have a gentleman named Matt
Speaker 19: who was a witness to the deal.
Speaker 7: Correct.
Speaker 20: Yes, And by the way, hold on, hold on, we've
Speaker 20: got music here, We've got a lot more.
Speaker 6: I'm not turning this in to the metal building hour
Speaker 6: though we've got four other calls. Let's call him and
Speaker 6: we'll update that. Tell Matt I will talk to him,
Speaker 6: though I do want to hear that.
Speaker 20: I did want to tell you that I called them
Speaker 20: for a fifth time and they did hang up on him.
Speaker 21: All right, Go with a sure thing Denver's Best roofer
Speaker 21: Excel roofing dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 21: Leave time for an insurance check up, free no obligation
Speaker 21: comparison call Compass insurance paying too much your coverage at
Speaker 21: dozens of insurance companies. Find out now three oh three
Speaker 21: seven seven to one help. You'll think you're his only
Speaker 21: customer when you choose Frank durand the real estate man
Speaker 21: dot com to list your home with Remax Alliance three
Speaker 21: oh three nine two zero sixteen twenty two.
Speaker 1: Rid you need advice, you don't.
Speaker 15: Have run anxiousness as we can show.
Speaker 4: Shooter's gonna help come.
Speaker 5: Man is the Troubleshooter Show Now, Tom Martinez.
Speaker 7: Welcome my friends to the only.
Speaker 15: Show of it's kind.
Speaker 6: We're here to all problems, create a little chaos and
Speaker 6: help you out to the tune of over three hundred
Speaker 6: million dollars cash, merchandise exchanges refunds. Got some great guests
Speaker 6: in studio. We haven't spent a lot of time, but
Speaker 6: really important information. You know Mark Schamansky, Matt Stanford. Matt
Speaker 6: is with Paragon Services, and let me tell you what
Speaker 6: he does real quick insurance companies. When you have a claim,
Speaker 6: they send out an adjuster, and the adjusters always do adjust.
Speaker 6: They tend to adjust whatever it costs to fix or
Speaker 6: what's insured down. I've yet to see an adjuster adjust
Speaker 6: up in almost any claim, you need someone on your side,
Speaker 6: and that's Matt.
Speaker 7: And I'm not going to go into the details because
Speaker 7: I have in the past, but basically, I've had two
Speaker 7: times with my own insurance company, one of them being Safeco.
Speaker 7: Do you remember the other company it was?
Speaker 25: It was all it was a California company, California Casualty
Speaker 25: or something like that.
Speaker 7: That was the first claim.
Speaker 6: Both homeowners both times said I no damage. I got
Speaker 6: Matt involved. One time over eighty thousand. In this last time,
Speaker 6: uh thirty six thirty seven somewhere around there, almost forty thousand.
Speaker 6: So think about that. Both times the insurance company said nothing.
Speaker 6: The big one, I'm looking at all my neighbors getting
Speaker 6: new roofs and I'm going, how do I have no damage?
Speaker 6: But like half of frank Town's getting new roofs. So
Speaker 6: Matt came out and he sprinkled his magic fairy dust
Speaker 6: and I got a check.
Speaker 7: So it's pretty incredible. Matt.
Speaker 6: What's the biggest one you've done? The one I always
Speaker 6: think of was a Boulder fire right. I always want
Speaker 6: to say it was a furniture store, but it wasn't.
Speaker 7: It was like, oh, big laboratory.
Speaker 25: Yeah, I wish I could remember how many square feet,
Speaker 25: But anyway, it was Liberty Mutual and they did they
Speaker 25: offer him they sixty thousand up front to clean sixty.
Speaker 7: Thousand dollars Mark.
Speaker 6: Can you imagine this that your insurance company goes sixty thousand.
Speaker 6: Why did they reach out to you? Did they just
Speaker 6: think the sixty thousand was outrageous or what?
Speaker 25: Yeah, that's it was by some kind of trust in
Speaker 25: California and they looked at the number. We can't even
Speaker 25: get anyone to show up for that. And it's smoke damage, right,
Speaker 25: so you can't just spun that.
Speaker 7: That's hard to deal with.
Speaker 25: It is and they have all this laboratory equipment and
Speaker 25: tunnels going through and so anyway, after it was a
Speaker 25: year long fight, how much six million?
Speaker 7: Think about that?
Speaker 6: Yeah, I mean that's like that's like a trifecta in
Speaker 6: horse racing odds. I mean, think of that, sixty thousand,
Speaker 6: just six million dollars.
Speaker 7: I want one of those of a year. That'd be nice.
Speaker 7: That would be nice.
Speaker 6: In fact, there's a lot of public adjusters that only
Speaker 6: do those right.
Speaker 7: Right, But you'll go out and do.
Speaker 6: A lot of stuff, play clean up for people, and
Speaker 6: you pay Matt a percentage of the whole job. If
Speaker 6: you get involved like kind of roof claim in the beginning,
Speaker 6: what is typically your percentage?
Speaker 7: It's it's always ten percent.
Speaker 25: So if I'm stepping in it at the beginning, you
Speaker 25: know it's going to be ten percent for running the
Speaker 25: claim for you. And that's the easiest, cleanest way to
Speaker 25: do it. If I have to retroactively mop up something
Speaker 25: that's been denied or under paced, more, it's going to
Speaker 25: cost more and it's going to be difficult and take longer.
Speaker 7: Yes, so think about this.
Speaker 6: Would you rather have pay someone ten thousand dollars on
Speaker 6: one hundred thousand dollars claim or would you rather the
Speaker 6: insurance company give you forty thousand? So would you rather
Speaker 6: have ninety thousand or would you rather have forty It's
Speaker 6: a pretty simple answer no matter how you look.
Speaker 25: At it, And I take all the headache away from you.
Speaker 25: You know, you sit back, let me do my job,
Speaker 25: and you get money in the mailbox.
Speaker 7: But if you think you did get ripped off, I'll
Speaker 7: give you a big one. We had.
Speaker 6: We had a lady with the skylight issue and basically
Speaker 6: they offered her I want to say six or eight
Speaker 6: hundred dollars after her deductible, so they were going to
Speaker 6: give her a total of like eighteen hundred dollars minus
Speaker 6: one thousand dollars deductible. They basically cut her a check
Speaker 6: for eight hundred and you ended up getting like sixty
Speaker 6: seventy maybe one hundred thousand dollars.
Speaker 7: I mean, it was an.
Speaker 6: Absurd difference no matter how you look at it. But
Speaker 6: the examples are crazy. And that's what Matt does. Then
Speaker 6: Mark Schamansky, his his people are actually at my house
Speaker 6: right now. Omar painted my house on the exterior five God,
Speaker 6: I lose track time five plus years ago.
Speaker 8: I think around five years ago.
Speaker 6: It still looks brand new, Mark, It's it's incredible. And
Speaker 6: they do way more than paint. They do siding, they.
Speaker 7: Do stucco, they do decks, they do fences, they do
Speaker 7: basement remodels.
Speaker 6: I saw that beautiful detached garage you did. I think
Speaker 6: it was somewhere around Golden A gorgeous project. I mean
Speaker 6: you built that from the that was up sat a
Speaker 6: kit or you put it together and design together.
Speaker 8: But you know, we don't do a lot of ground up,
Speaker 8: but we do occasionally.
Speaker 6: And then how about like additions onto a house. Is
Speaker 6: that considered ground up?
Speaker 9: Yes, our additions, you know, I shy away from that.
Speaker 9: That's not as much of our thing. We'd rather remodel
Speaker 9: what you got, you.
Speaker 7: Know, basement decks, yellow bathrooms.
Speaker 8: Basements, roofs, roofs. I mean, Matt and I obviously worked
Speaker 8: together a lot.
Speaker 6: You guys work big time in fact, because you come
Speaker 6: in you've got to out of a good contractor that
Speaker 6: can come in and actually go Okay, well that's gonna
Speaker 6: cost this much. You figure out, Matt where the coverage
Speaker 6: is right.
Speaker 25: And that's why Mark Shamansky and I we make such
Speaker 25: a good team because the first question I asked people
Speaker 25: is do you have a contractor? And most of them
Speaker 25: say no, And who do you recommend? And being in
Speaker 25: this business long enough, I've vetted all the contractors.
Speaker 21: I know.
Speaker 7: You know, Genesis is great. So it's a one two punch.
Speaker 25: I take care of the background, and then Shamansky and
Speaker 25: his team going.
Speaker 7: A pretty big size job.
Speaker 6: I mean, there's there are certain times where you can absorb.
Speaker 7: Some of that cost of that that.
Speaker 6: Percentage right, yeah, So I mean a lot of times,
Speaker 6: in other words, they're getting a fully covered deal.
Speaker 25: Yeah, most of the time with our team, they're really
Speaker 25: only responsible for their deductible.
Speaker 6: And a lot of people don't realize. And we've got
Speaker 6: an expert of Dan, I'm gonna come to you in
Speaker 6: a second. We've got Frank with a question.
Speaker 7: But a lot of people don't realize.
Speaker 6: For example, if they have multiple things wrong with their house.
Speaker 6: So let's say it's a hailstorm and they have sighting damage, mark,
Speaker 6: they have roof damage, and they have deck damage, but
Speaker 6: they could even have landscaping damage. There's a clause in
Speaker 6: most homeowners' policies where there's ten percent overhead in profit
Speaker 6: paid out crypt there's a general contract.
Speaker 9: Ten percent overhead, ten percent profit and so and then
Speaker 9: that's kind of how Matt gets paid out of these.
Speaker 7: That's what I'm saying.
Speaker 6: And so really, even though they're paying you ten percent,
Speaker 6: they're really not paying you.
Speaker 25: Ten much as I got the overheaded profit included. And
Speaker 25: there you go, there's the fluff to cover it.
Speaker 6: There's the fluff to coverage. So I just want people
Speaker 6: to kind of understand how that works. So you use
Speaker 6: these guys going into it.
Speaker 7: So when the.
Speaker 6: Hailheads, that's what you do. First, you got to make
Speaker 6: sure you have damage. Do not call your homeowners after
Speaker 6: a hailstorm. You call either Mark over here. He can
Speaker 6: come out see if there's damage. If there is, he'll
Speaker 6: get Matt involved to deal with the insurance side of it.
Speaker 6: And they're going to optimize that claim. That's the best
Speaker 6: way to put it. They're going to optimize it, or
Speaker 6: in my case, they literally got it paid. Hey, Dan mackenzie,
Speaker 6: I've got to ask you something. Frank called up. He
Speaker 6: thinks his siblings are putting the okie doke on him.
Speaker 6: They're in New Mexico. I assume he's in Colorado. The
Speaker 6: mother passed away about a year ago. Okay, he's in Wyoming,
Speaker 6: doc So the mother passed away about a year ago,
Speaker 6: and he thinks there was possibly life insurance. I'm not
Speaker 6: sure why he thinks that, but he thinks they're keeping
Speaker 6: it all. And let's say let's say someone has life
Speaker 6: insurance but never even tells anybody.
Speaker 7: Maybe they got it through work.
Speaker 6: What ultimately happens does the insurance company eventually have to
Speaker 6: turn it over to the state and the state tries
Speaker 6: to track you down.
Speaker 7: So two different scenarios.
Speaker 6: One, how does Frank find out if his mother had
Speaker 6: a life insurance policy, that's his question.
Speaker 24: I mean that is tricky because they're obviously really incentivized
Speaker 24: to go out and figure out if their insured party
Speaker 24: has died.
Speaker 12: There are a lot.
Speaker 24: Of unclaimed policies out there, Frankly, so I mean, you
Speaker 24: got to do some groundwork. I mean, it's unfortunate if
Speaker 24: the family's not talking to him because that obviously would
Speaker 24: be a source of information. And I don't know what
Speaker 24: he's done if he specifically asked them or not, and
Speaker 24: they specifically denied it.
Speaker 6: Hey, frank did you ask them if there was a
Speaker 6: life insurance policy?
Speaker 21: Yes?
Speaker 16: Yeah, they said there was, I think like five grand.
Speaker 10: It was something, and they gave you a couple of
Speaker 10: hundred books.
Speaker 7: So they gave him.
Speaker 6: A couple hundred bucks, you know, didn't show him the
Speaker 6: will or anything, and said there was a five thousand.
Speaker 6: That sounds like the one you buy on a late
Speaker 6: night TV for everybody's qualified, even if you're one hundred
Speaker 6: and forty for twenty bucks a month, man.
Speaker 24: I mean, if he was a name beneficiar in that policy,
Speaker 24: they would have made a checkout to him. So it's
Speaker 24: weird that it would go to the family and somehow
Speaker 24: they would have.
Speaker 6: How did they pay you, Frank, They just gave you
Speaker 6: some cash. So if you were him and you really
Speaker 6: thought something nefarious was going on, where would you start a.
Speaker 13: Boy?
Speaker 24: I mean, it really is a tricky question. I guess
Speaker 24: if they're not willing to answer, who was this policy through?
Speaker 24: And again, I mean I think if if he was
Speaker 24: a named beneficiar in the policy, they would have written
Speaker 24: a check to him and the family could not have
Speaker 24: cashed it. It would have had to give him a check.
Speaker 7: Well, that's go ahead, Frank.
Speaker 10: Here's where the tricky Here's where the tricky part. It
Speaker 10: wasn't really just a good feeling. It's just that there
Speaker 10: is a house that's paid for it. And I keep saying, hey,
Speaker 10: aren't you guys gonna put that on paper because if
Speaker 10: you have.
Speaker 6: So, let's let's just rephrase it to you. Dan, he
Speaker 6: thinks he's getting once again screwed or oki.
Speaker 3: Dope.
Speaker 7: That's where I started this.
Speaker 24: If there's a house, then that probate has to be opened.
Speaker 24: There's no way to transce that house without approbate. He
Speaker 24: can open it. He is an interested party, like he
Speaker 24: does not have to wait for them to open this probate,
Speaker 24: you should you should?
Speaker 6: Well, we say that, we say that, Dan, like like
Speaker 6: Frank's going to figure out how to do that. What
Speaker 6: you're really saying is Frank needs to hire an attorney.
Speaker 6: And because this is in Wyoming or wherever he does,
Speaker 6: he need to hire an attorney in that state.
Speaker 24: Yeah, I mean, where the hellse New Mexico where the
Speaker 24: probate is going to happen.
Speaker 6: Yeah, yep, I don't care if it's Hawaii. He's got
Speaker 6: to hire an attorney there.
Speaker 10: Yeah, right, right on. Well, I think that's that's it.
Speaker 10: It's it's really just suspicion, you know, feeling by the
Speaker 10: way Mark you kicked but and I used to hate you.
Speaker 15: Well, I'll be Dan.
Speaker 10: I think Tom Tom got soft in his in his age.
Speaker 6: Yeah, well Tom's we need Tom's doing. I appreciate that.
Speaker 6: I'm going to put you on the wold dough. Hey, Dan,
Speaker 6: I appreciate you coming on as always. I wanted to
Speaker 6: ask you something else, something you taught me. God yours
Speaker 6: a go. If something's in a trust though, and I
Speaker 6: think I'm being cut out of a trust.
Speaker 7: Trust aren't public record at all? Correct?
Speaker 6: Yeah, So the only way is really to hire an
Speaker 6: attorney and petition the court to look into the estate.
Speaker 6: I mean, if someone really thinks they were cut out
Speaker 6: of a trust or the siblings or whoever's getting all
Speaker 6: the money, and the trustee doesn't want to talk to you,
Speaker 6: I mean, really, what are your options?
Speaker 24: Yeah, I mean you might need to file a lawsuits actually,
Speaker 24: not even a probate case, because it's really like, once
Speaker 24: things are in a trust or not necessarily under the
Speaker 24: jurisdiction of the probate court, that can be a little
Speaker 24: bit of a tricky decision to make as far as
Speaker 24: whether you're opening a probate case or filing a lawsuit.
Speaker 24: But yeah, it might take court action. That is one
Speaker 24: of the benefits of trust. Actually, if you are cutting
Speaker 24: someone out, it makes it a heck of a lot
Speaker 24: harder for them to figure out to exactly what's going
Speaker 24: on and challenge it. So, you know, sometimes we want
Speaker 24: to accomplished that.
Speaker 6: If somebody passes away along the same thing, Let's say
Speaker 6: that caller right there, there's a house involved. Let's say
Speaker 6: it wasn't the mother's name that passed away, nothing was
Speaker 6: owed on it. It's worth whatever, five hundred thousand, and
Speaker 6: if she didn't have a will, but she had four
Speaker 6: kids and the husband has already passed away the four
Speaker 6: kids without, without a will at all or a trust,
Speaker 6: the four kids would each get twenty five percent, right, It.
Speaker 24: Seems like that would be the answer. It depends on
Speaker 24: New Mexico. A lot of that seems like it's almost
Speaker 24: definitely the answer.
Speaker 15: Yeah.
Speaker 7: In Colorado it would definitely.
Speaker 8: Be the answer.
Speaker 6: You're saying, Yeah, so I think he might have something there.
Speaker 6: I mean, as crazy as it sounds, he probably should
Speaker 6: at this point reach out to an attorney in New
Speaker 6: Mexico and just starts snooping.
Speaker 3: Yeah.
Speaker 24: I mean, if there's a house like that's all the
Speaker 24: ownership is public record. You can get that dage from
Speaker 24: a clerk or barter's office. And like I said, there's
Speaker 24: no way to transfer house without a probate case.
Speaker 7: I just can't do it.
Speaker 24: That unless there's a beneficiary date. I don't know if
Speaker 24: New Mexico has those like Colorado does, but that would
Speaker 24: be public accord too, So there are easy ways to
Speaker 24: figure out what's going on if there's a house insurance policy.
Speaker 10: Not so much all.
Speaker 6: Right, Listen, Dan McKenzie, I always say this, he is
Speaker 6: a wealth of information, whether you have will and you've
Speaker 6: had kids since, or now you have assets and you're
Speaker 6: wondering do I need to trust?
Speaker 7: Maybe you've got.
Speaker 6: Parents that are aging into their eighties and you might
Speaker 6: start thinking about protecting some of their assets from say
Speaker 6: the medicaid system, if they ever have to go into
Speaker 6: long term How about asset protection in general. This is
Speaker 6: the guy, Dan McKenzie. I do appreciate you coming on
Speaker 6: as always. You can find Dan at eight three three
Speaker 6: co Plans eight three three co plan or cooplans dot co.
Speaker 7: You're gonna love this guy.
Speaker 6: Everybody holds tight Manny Matt Troy your next Matt's got
Speaker 6: a comment on No. Matt apparently is a witness, a
Speaker 6: witness to Shamrock. If you've been following the show today
Speaker 6: Shamrock telling the caller that it's a metal building, all metal,
Speaker 6: We're gonna hear from him first.
Speaker 21: After this, go with a sure thing Denver's Best roofer
Speaker 21: Excel Roofing dot com.
Speaker 15: You don't pay a cent until you're content than.
Speaker 21: Time for an insurance check up free no obligation comparison
Speaker 21: call compass insurance paying too much your coverage at dozens
Speaker 21: of insurance companies find Out Now three oh three, seven
Speaker 21: to seven to one help. You'll think you're his only
Speaker 21: customer when you choose Frank durand the real estate Man
Speaker 21: dot com to list your home with Remax Alliance three
Speaker 21: oh three nine two zero sixteen twenty two.
Speaker 6: Three three seven one three eight two five five. By
Speaker 6: the way, I want to tell you about a gridge
Speaker 6: door company.
Speaker 7: There was a.
Speaker 6: Big, big, big, big, big, big, big, big lot of
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Speaker 6: one company that maybe had been around Colorado for a
Speaker 6: long time, while you're not. You're dealing with a conglomerate
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Speaker 6: a new door. They did a couple openers for US,
Speaker 6: but one clear choice doors dot Com. Now Manny has
Speaker 6: been holding forever. But real quick, Manny, Matt, what is
Speaker 6: your comment? You said you were a witness to the
Speaker 6: steel building deal. Were you there and what did they say?
Speaker 6: And to recap real quick, we had a caller up Robert.
Speaker 6: Robert bought a steel building, or he thought he was
Speaker 6: from a company called Shamrock Buildings in Fort Collins. When
Speaker 6: they sent him the plans for the building, the engineered
Speaker 6: wet stamp plans for the building. There was wood involved.
Speaker 6: The polls were wood, and he said, I.
Speaker 7: Don't want wood. I wanted the all steal we talked about.
Speaker 7: They came back and said that's going to be twenty
Speaker 7: thousand dollars more and he said, no, I don't want
Speaker 7: to spend any more money. Give me my money back
Speaker 7: to fifteen thousand dollars I put down. They offered him
Speaker 7: half back because they claim they have seven thousand whatever
Speaker 7: it is in engineering fees involved, so they're willing to
Speaker 7: offer him half back. Matt, you were there, what did
Speaker 7: they say?
Speaker 16: Hey, when we were walking around the yard, he showed
Speaker 16: him what the dimensions he wanted and he said.
Speaker 11: I all medal.
Speaker 16: I won an all medal, and we went over to
Speaker 16: the old card board, which is rotting, and he said,
Speaker 16: this is the reason I don't want Would I want
Speaker 16: all metal? And the salesman said, I understand, I understand.
Speaker 16: He never said it was.
Speaker 12: A pull bar, and he.
Speaker 16: Never said there was gonna be wood. He said. Robert said, O, no,
Speaker 16: I want all medal because I do not want.
Speaker 13: It to rot.
Speaker 6: My god, you know what, Listen, I've got a pretty
Speaker 6: good gut for this stuff. And I'm telling you right now,
Speaker 6: do you know, Matt and I don't want to spend
Speaker 6: forever on this. We've were working on it. Dmitri's on
Speaker 6: it in the background. But do you know if that
Speaker 6: salesperson is still with the company.
Speaker 16: My understanding is that he either quit or got fired
Speaker 16: pretty much after this.
Speaker 6: I wonder do we have a way he took no notes,
Speaker 6: that's Matt, that's fine, Matt, Matt, I get that. I
Speaker 6: wonder if we have a way of commune in dedicating
Speaker 6: and finding out this salesperson. And I'm not saying right now, Matt,
Speaker 6: for you to come up with it, but it would
Speaker 6: be interesting if, let's say he did get fired. If
Speaker 6: you contacted him somehow, and he said, yes, I know
Speaker 6: the guy wanted all steal. Then we've got these guys
Speaker 6: where we want them. But you know, once again, I
Speaker 6: think it's fair if he paid for the plans. But Matt,
Speaker 6: I appreciate you calling in like that. I'm going to
Speaker 6: put you on hold. I want to make sure Dmitri's
Speaker 6: got your info. Okay, all right, And you were right there.
Speaker 12: I was right there.
Speaker 26: We were walking on and his.
Speaker 7: Old one, his old one was would his old car
Speaker 7: port and it was rotting.
Speaker 16: Yes, that's the whole reason.
Speaker 7: The story comes together. The story.
Speaker 6: Listen, man, I can only report both sides, and the
Speaker 6: only sides I'm hearing is one the other side doesn't
Speaker 6: want to come on the air. Shamrock buildings. Even if
Speaker 6: you don't want to come on the air, they're listening
Speaker 6: at this point. I guarantee their at this point. So
Speaker 6: I'm going to talk to you, and I'm going to
Speaker 6: talk to your attorneys real quick. Over the year one,
Speaker 6: I can have an opinion, and in my opinion, you
Speaker 6: should not be keeping seventy five hundred dollars.
Speaker 7: In my opinion, I believe this guy. I believe not
Speaker 7: only his witness Matt, but the caller I believe they
Speaker 7: wanted in all steel building. In fact, I'd like to
Speaker 7: see a picture. Tell Matt, I'd like to see a
Speaker 7: picture of his old car port with rotting wood if
Speaker 7: he actually had it, Because man, does that lace his
Speaker 7: story up beautifully.
Speaker 19: Yeah, this changes everything, And it would be great if
Speaker 19: somebody retained that salesman's business card. So frequently those will
Speaker 19: have a personal cell number on them, so he will
Speaker 19: make it a lot easier for us to get a
Speaker 19: hold of the sales room.
Speaker 6: Well, I got the hound dog on it over here, man,
Speaker 6: but that could be used different ways. You could either
Speaker 6: be a woman chaser or you know, you're good at
Speaker 6: sniffing stuff out. I'm just going to leave that conversation
Speaker 6: where it went. Dimitri's on it, make sure we got
Speaker 6: match information, and then, man, you've been holding forever one
Speaker 6: line open three oh three Martino three three seven two
Speaker 6: five five. First of all, manny, I really appreciate your holding.
Speaker 6: What is the issue with plumbing? And then like it
Speaker 6: or not, I'm gonna have to put you back on hold.
Speaker 6: But that gives me time to contemplate where we're going
Speaker 6: with this.
Speaker 17: Okay, sounds good. So issue with plumbing. My water heater
Speaker 17: went out. It's in our basement of our home. Called
Speaker 17: the plumbing company. They came out, replaced the water heater.
Speaker 17: The tech that replaced the water heater drained the old
Speaker 17: water heater into our discharge shoot for our washer and
Speaker 17: took our discharge tube out of the drain. But his
Speaker 17: then water, Oh did not replace the drain or are what.
Speaker 7: Did it flood? What did it flood? Manny?
Speaker 17: It flooded my laundry rope?
Speaker 7: And how much damage? Just the number right now?
Speaker 17: So uh like no, wait.
Speaker 6: Wait, manny, hold on, This is where I'm going to
Speaker 6: end up putting you on hold. But how much damage
Speaker 6: are we talking about the flood cause.
Speaker 17: It's probably in the two three dollars range?
Speaker 7: All right, hold on, hold on.
Speaker 6: I want to know who the company was, whether or
Speaker 6: not they acknowledged it, and then a lot more questions.
Speaker 7: This is crazy.
Speaker 21: Hold tight, Go with a sure thing Denver's Best roofer
Speaker 21: Excel Roofing dot com. You don't pay a cent until
Speaker 21: you're content. Time for an insurance check up free, no obligation.
Speaker 21: In comparison, call compass insurance paying too much your coverage
Speaker 21: a dozen of insurance companies find out now three all
Speaker 21: three seven seven to one help. You'll think you're his
Speaker 21: only customer when you choose Frank durand the real estate
Speaker 21: man dot com to list your home with Remax Alliance
Speaker 21: three oh three nine two zero sixteen twenty two all.
Speaker 7: Right, three oh three seven one three a two five five.
Speaker 6: In fact, if you go to our YouTube channel, did
Speaker 6: you already post that link? SU's hand? Don't post that
Speaker 6: link yet. I've got a better idea with that. I'm
Speaker 6: not gonna do it. If you listen on YouTube, you
Speaker 6: know what I'm talking about. But three oh three seven
Speaker 6: one three eight two five five three zero three Martino,
Speaker 6: by the way, fix it twenty four to seven. You
Speaker 6: know how many sump pumps aren't working and you don't
Speaker 6: even know they're not working until it's too late.
Speaker 7: And let me tell you something.
Speaker 6: If you have a finished basement or not, there is
Speaker 6: things that if they get wet, including the dry wall
Speaker 6: down there where they got to cut it out, replace it,
Speaker 6: retape it, and paint it. And if you have carpet
Speaker 6: or flooring, think about that headache. If you have not
Speaker 6: had your sump pump checked in a while or cleaned.
Speaker 6: More importantly, you got to call fix It twenty four
Speaker 6: to seven. They're gonna come out for forty nine bucks.
Speaker 6: You got to mention the show forty nine bucks. They're
Speaker 6: gonna take it part. They're gonna clean it, they're gonna
Speaker 6: pressure check it, make sure it works perfectly, and put
Speaker 6: it back. The reason they do it they want to
Speaker 6: introduce the company to you. They do plumbing, heating, cooling,
Speaker 6: and electric and drain cleaning. They do all of that,
Speaker 6: but they're giving you this deal. And if you go,
Speaker 6: how do I know if I have a sumpump? Mark,
Speaker 6: I'll tell you how. If you have a basement, you
Speaker 6: probably have a sumpump. Check them out fixmihome dot com.
Speaker 6: That offer is only good for like maybe the next week.
Speaker 6: You don't have to have it done in the next week,
Speaker 6: but you got to get it booked forty nine bucks.
Speaker 6: Usually that's a couple hundred dollars. But I promise you
Speaker 6: on this show, every single year we have people call
Speaker 6: where there's some pump didn't work and they're flooded. Don't
Speaker 6: let it happen to you.
Speaker 7: If you haven't checked it, fix Myhome dot Com call
Speaker 7: him up, get it scheduled fix.
Speaker 6: Myhome dot Com. Now, Manny man, he's got a plumbing issue.
Speaker 6: This one's crazy. So basically, you had a new water
Speaker 6: heater put in. In order to do that, they got
Speaker 6: to drain the other one. So most utility rooms, you're
Speaker 6: going to have your water heater sitting there. He also
Speaker 6: has his washer close by, and he's got basically two
Speaker 6: pipes running into the drain. When they went to drain
Speaker 6: the water heater, they removed the pipe from your washing machine, right, Manny.
Speaker 17: They removed the pipe from.
Speaker 7: The drain from your washing machine pipe. Ye, yes, so
Speaker 7: they just set it aside. I get it.
Speaker 6: Then they then they got rid of the water heater
Speaker 6: and they left. They never put the pipe from the
Speaker 6: washing machine back in the drain, and they're the ones
Speaker 6: that moved it. And then you ran a cycle and
Speaker 6: you flooded, and all of a sudden you got a
Speaker 6: two grand worth of damage. Right yeah, So what's the
Speaker 6: big deal? Why aren't they fixing it? I mean, Mark
Speaker 6: Schamansky genesism. Mark, you already knew what he was going
Speaker 6: to say.
Speaker 8: As soon as the story started. I knew exactly what happened.
Speaker 7: What I'm dying to know is why wouldn't they fix it?
Speaker 12: Right?
Speaker 8: You should just go in there to take care of it.
Speaker 15: He should just fix it.
Speaker 17: So they are they aren't fixing it.
Speaker 27: The thing is, as I was trying to get, you know,
Speaker 27: I've got I couldn't sleep in the room. I've got
Speaker 27: seven fans and an air oh humidifier running for several days.
Speaker 7: Now.
Speaker 27: They sent over a.
Speaker 17: A what do you call them?
Speaker 7: Restoration company?
Speaker 17: He's the restoration company. He sucked out all of our
Speaker 17: carpet and we have these fans drying everything out.
Speaker 6: Because the yeah, that's so far everything sounds. I'm telling you,
Speaker 6: I'm actually happier telling me this. I you were going
Speaker 6: to say they're doing nothing. So where does the concern
Speaker 6: come in or what is your want?
Speaker 27: So I had contracted them, they paid.
Speaker 17: I paid fifteen.
Speaker 27: Dollars for them to do the job. And now I've
Speaker 27: got to have all these fans running for days. I've
Speaker 27: got to have a contractor come in and so.
Speaker 6: Manny, it's a parent, Manny, Manny, Manny, I just want
Speaker 6: to cut to the chase.
Speaker 7: It's a parent.
Speaker 6: You're looking for a compensation for what and what is
Speaker 6: the number?
Speaker 27: I'm just looking to get at least some of that
Speaker 27: money back, not all of it.
Speaker 7: Or wait, wait, wait, waitit manny, I still don't understand
Speaker 7: what money back for the actual heat are they installed.
Speaker 27: Not for the heater, for the labor?
Speaker 7: What labor did you pay?
Speaker 17: Fifteen hundred?
Speaker 15: You paid?
Speaker 6: Okay, hold on, Manny, I want to make sure I
Speaker 6: understand your want. You paid what was the total for
Speaker 6: the water heater parts? Late we total total job?
Speaker 27: Fifteen hundred? Bought the water heater?
Speaker 17: Yep, I bought the water heater.
Speaker 6: I see you bought the water heater. You think because
Speaker 6: they created this chaos, even though they're doing the right
Speaker 6: thing and cleaning it up, you're having to live with
Speaker 6: the fans, the smell, and everything that goes along with it.
Speaker 7: You know, I've got my own.
Speaker 6: Thoughts on this, but I want to ask people here,
Speaker 6: Mark Schamansky, Genesis Total Exteriors, what do you think? Honestly,
Speaker 6: let's pretend I know you don't do water heaters, but
Speaker 6: let's pretend this happens. Where are you at with this?
Speaker 8: I'd probably give them half half back half back?
Speaker 6: Now, Matt Paragon Services, you bring a unique position to
Speaker 6: this because a lot of homeowners that you deal with
Speaker 6: that have claims where they can't stay in the house.
Speaker 6: A flood, maybe maybe a fire, smoke damage, anything like that.
Speaker 6: Most homeowner policies actually cover living in a hotel. We're
Speaker 6: living somewhere for a little bit while it's being done.
Speaker 7: What do you make of.
Speaker 25: This, Well, it doesn't sound like the home was completely inhabitable.
Speaker 7: I mean, are there multiple stories or is this? Yeah,
Speaker 7: paint a picture of the house, Manny.
Speaker 2: Can you live?
Speaker 7: Wait? Wait, you are in the basement? You sleep in
Speaker 7: the basement. Yes, well, that's weird. Explain that. I just
Speaker 7: can't glance over there. Why is that.
Speaker 12: So?
Speaker 18: Uh?
Speaker 27: We have our bedroom in the basement. Right across from
Speaker 27: our bedroom is the laundry room.
Speaker 6: And no, no, no, but why do you live in
Speaker 6: your Why don't you live upstairs?
Speaker 7: Why don't you live on ground level?
Speaker 17: I don't, Yes, we do.
Speaker 27: We do live upstairs, but we sleep in our basement
Speaker 27: with our bedroom.
Speaker 6: Okay, it's just cooler down there. I mean, I'm trying
Speaker 6: to throw me a bone here.
Speaker 27: Why it's cooler down there, and it's the one of
Speaker 27: the biggest rooms we have in our house.
Speaker 25: Okay, fair enough, Well, in that in that circumstance, I
Speaker 25: mean you're these dehumidifiers and these air scrubbers are loud,
Speaker 25: really loud. Yeah, and so while those are running, yeah,
Speaker 25: I can see not wanting to stay there.
Speaker 7: How many days is it, Penn?
Speaker 17: It's been since Monday night.
Speaker 8: Yeah.
Speaker 25: And the mitigation company's gonna want to keep those fans
Speaker 25: rolling because that's just money.
Speaker 7: How much?
Speaker 6: What a just guys, I don't know this. I mean
Speaker 6: a decent a decent hotel room. I mean, it's never
Speaker 6: going to replace your house because you have your kitchen.
Speaker 6: What is the general expenditure per day or per diem?
Speaker 6: Like two fifty a day?
Speaker 7: And I'm asking you, mad, I mean, what do most
Speaker 7: policies ask? Yeah, that's reasonable. If you have dogs, you
Speaker 7: need pet friendly.
Speaker 25: I mean, if you have five people in your home,
Speaker 25: you need a rental house?
Speaker 7: How much?
Speaker 6: And so you want the entire fifteen hundred back? Let's
Speaker 6: take two fifty a day. The thing's going to be
Speaker 6: done in five days?
Speaker 16: Yeah?
Speaker 6: Yeah, okay, one thousand bucks. What company is it?
Speaker 27: It is affordable coming, affordable plumbing and eating.
Speaker 7: And have you actually went to them on this?
Speaker 3: Yes?
Speaker 17: I called them the same day.
Speaker 7: And what did they say?
Speaker 13: Again?
Speaker 27: Theyday okay, well we'll send the guy out.
Speaker 7: No no, no, no no, no, I'm talking.
Speaker 6: Wait wait, Manny, you're get I understand you've talked to him,
Speaker 6: and I get the story so far.
Speaker 7: I'm asking you.
Speaker 6: Have you said, hey, we've been sitting here for four
Speaker 6: days listening to this. We got a few more days.
Speaker 6: I want my fifteen hundred back. Yes I did, Okay,
Speaker 6: I want to know what they said.
Speaker 21: Right after this, go with a sure thing Denver's Best
Speaker 21: roofer Excel Roofing dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 21: Time for an insurance check up free no obligation comparison
Speaker 21: call Compass Insurance paying too much your coverage at dozens
Speaker 21: of insurance companies find out now three O three seven
Speaker 21: seven and wan help. You'll think you're his only customer
Speaker 21: when you choose Frank durand the real estate Man dot
Speaker 21: com to list your home with Remax Alliance three oh
Speaker 21: three nine two zero sixteen twenty two.
Speaker 6: All right, three O three seven one three eight two
Speaker 6: five five, don't forget three oho three Martino. Tell your friends,
Speaker 6: Tell your neighbors, we love kicking ass, taking names. You've
Speaker 6: been ripped off if you listen to the show. You
Speaker 6: know what we do. Now, Manny, I'm gonna go back
Speaker 6: to you right now. I want to know what this
Speaker 6: contractor said. They screwed up, They created a couple grand
Speaker 6: in damages. They did the right thing. Affordable Plumbing and
Speaker 6: Heating did the right thing. They called a restoration company,
Speaker 6: you got fans, set up a dehumidifier. You called up
Speaker 6: and said, hey, we're living down here in our basement
Speaker 6: for the past week, and this is where it happened,
Speaker 6: by the way, but your bedroom happens to be down there.
Speaker 7: And what did they say?
Speaker 27: So, they said that they would put in a claim
Speaker 27: with their insurance company, okay, and that the insurance company
Speaker 27: be reaching out to me.
Speaker 7: Okay.
Speaker 27: It's not that I'm wanting all the money back.
Speaker 10: I mean half would be fine.
Speaker 6: Well no, wait, let's ask a guy that wait, wait, Manny,
Speaker 6: this is great.
Speaker 7: You call today Matt with Paragon Services.
Speaker 6: That's all he deals with commercial policies, residential policies.
Speaker 7: He's the insurance guy. Man.
Speaker 6: So most in the case of a plumbing and heating company,
Speaker 6: would they typically pay the insurance company that is not
Speaker 6: the company.
Speaker 7: If they truly did turn it over. Do you think
Speaker 7: they'd pay. I do, yes, you think they would pay?
Speaker 6: Manny, I think you're going to get compensated at least
Speaker 6: two hundred and fifty dollars. Well, wait a minute, I
Speaker 6: just thought of something though. Everybody better hold tight because
Speaker 6: I think that's a user or lose it, Matt. We'll
Speaker 6: talk about that after the break. If you don't have receipts,
Speaker 6: you might not get anything. It's important you hang on.
Speaker 21: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 21: dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 21: Wait time for an insurance check up free no obligation
Speaker 21: comparison call Compass Insurance paying too much your coverage at
Speaker 21: dozens of insurance companies find out now three all three
Speaker 21: seven seven one help. You'll think you're his only customer
Speaker 21: when you choose Frank durand the real estate Man dot
Speaker 21: com to list your home with Remax Alliance three all
Speaker 21: three nine two zero sixteen twenty two.
Speaker 4: Yeah you need advice? Who you don't have a.
Speaker 3: Welcome?
Speaker 4: Runxious as fast as we can show Shooter's gonna help come.
Speaker 5: Man six is the Troubleshooter show. No Tom Martinez Welcome,
Speaker 5: Welcome to the only show.
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Speaker 6: and make your life just a little bit better. We've
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Speaker 6: three zero three Martino. If we don't answer after the show,
Speaker 6: I promise we'll get back to you pretty quickly, generally
Speaker 6: within twenty four hours, if not twelve. Now I'm going
Speaker 6: to finish up with Manny. And if you listen to
Speaker 6: all four hours, you got to understand I have to
Speaker 6: recap do it quick. He hired a company install a
Speaker 6: water heater. They had to remove one pipe from the
Speaker 6: washing machine in the utility room in order to access
Speaker 6: the drain better to drain the old water heater. So
Speaker 6: they drained the old water heater into the drain, got
Speaker 6: rid of it, installed the new one. All of that
Speaker 6: went perfect. They forgot to hook the washing machine back
Speaker 6: up to the drain. So as they're doing laundry and
Speaker 6: it's getting rid of the water after the wash cycle,
Speaker 6: there is freaking water all over the place. The carpets
Speaker 6: wet everything. It's a finished basement. In fact, it's a
Speaker 6: bedroom in their basement, and then that's where they sleep.
Speaker 7: So Manny wants them.
Speaker 6: They're doing The company affordable plumbing and heating honestly is
Speaker 6: doing everything perfectly. They're doing everything any good company would do.
Speaker 6: They sent out a restoration. They're turning it over to
Speaker 6: their insurance. But Manny wants the labor back and what
Speaker 6: the company told them. And if I was a company,
Speaker 6: I tell them the exact same thing. So I'm going
Speaker 6: to tell you that many But here's the deal. I
Speaker 6: thought about this and then I conferred with Matt over
Speaker 6: the break. Listen to this man if you don't have receipts,
Speaker 6: you're not going to get reimbursed. In other words, if
Speaker 6: you didn't rent a house or go to a hotel,
Speaker 6: or have to go out to dinner or whatever you
Speaker 6: would have to do, you're not going to get anything
Speaker 6: from that insurance company.
Speaker 25: Matt explain, Yeah, that's paid when incurred. Usually, So if
Speaker 25: you agree with either the insurance company or the plumbing
Speaker 25: company that hey, I can't live here, I need a
Speaker 25: hotel room, then you go to a hotel room, save
Speaker 25: your receipt and submit that and get reimbursed. They're not
Speaker 25: just going to write a check for an ambiguous statement saying.
Speaker 7: Well I needed to stay outside the house.
Speaker 6: Yeah, they don't care. If you didn't incur it, you're
Speaker 6: not going to do it. So I would suggest, if
Speaker 6: you don't want to live there while those fans are
Speaker 6: still going on, you go stay at a hotel.
Speaker 7: I mean, don't go.
Speaker 6: They're not going to pay for the ritz Carlton, but
Speaker 6: go do what you need to do and then you'll
Speaker 6: have those receipts and you can go out to eat generally, right, Matt,
Speaker 6: I mean just all normal stuff.
Speaker 7: They would take.
Speaker 25: You know, your daily average of what you would spend
Speaker 25: on food and apply that. You know, eating out is expensive,
Speaker 25: typically more than eating at home, and they pay for
Speaker 25: the overage.
Speaker 6: Yeah, so I mean you can do that many But
Speaker 6: that insurance company, I highly doubt is going to refund that.
Speaker 6: I mean highly doubt give you a number like that.
Speaker 6: You would have to go to Affordable themselves. And I'm
Speaker 6: not so sure. I don't know how I feel about that.
Speaker 6: I think I go back to what Mark Schamansky says.
Speaker 6: I'd ask him for half, wait to the denial, wait
Speaker 6: to the denial on that part of the claim, and
Speaker 6: then ask the owner of Affordable if he would refund half.
Speaker 7: I think that's fair. They really are doing the right
Speaker 7: stuff here.
Speaker 8: Man.
Speaker 27: Okay, thank you so much for your help.
Speaker 6: You're welcome, or go out incurse some cost right now.
Speaker 6: If it's still going to be there, go have a
Speaker 6: nice weekend. Downtown.
Speaker 7: I don't mean downtown Denver, I mean somewhere where you
Speaker 7: don't get stabbed.
Speaker 9: Just from my experience, so sounding what that one washing machine,
Speaker 9: those fans, and that that dehumidifier, that's they should be done.
Speaker 8: There's no reason I should still be there.
Speaker 7: That is weird.
Speaker 8: Five days is Wait.
Speaker 7: They're running those fans because it's a dollar clock.
Speaker 9: It is, but that's how they build the insurance company.
Speaker 9: Most likely everything's dried out there, Matt.
Speaker 6: You bring up something interesting, So even if it was
Speaker 6: dried up, they continually to run. But at some point,
Speaker 6: I mean, you can't have them there a month.
Speaker 9: No, for them to get paid, they need to come
Speaker 9: measure Is it every day or every other day?
Speaker 7: They have to take measurements?
Speaker 8: Usually daily?
Speaker 9: Yeah, you have to come and test everything that was
Speaker 9: wet and make sure that humidity levels down.
Speaker 7: They call it water logs.
Speaker 6: Is carpet in the padding generally okay, if it's dried properly.
Speaker 9: It just depends how wet that got. But typically Pat
Speaker 9: has to go. Carpet can be reached.
Speaker 6: So should if he's still listening, he should be, well,
Speaker 6: that's going to come secondary. In other words, you try
Speaker 6: it out, then you assess it.
Speaker 8: Dan, how wet was it really? I mean I don't know,
Speaker 8: I don't know.
Speaker 7: You got mitigation then restoration, so I got you. Okay,
Speaker 7: you gotta be on the mic to talk. Doc say
Speaker 7: it against her?
Speaker 19: What what about the wood floor underneath the carpetal I
Speaker 19: that get s warped.
Speaker 2: Does that usually happen?
Speaker 9: And you sometimes the wood floor will come back from
Speaker 9: drying out, But it's the basement.
Speaker 8: It's the basement. It's probably concrete.
Speaker 7: That's a good question though.
Speaker 6: So but with mine, my floor got so wet for
Speaker 6: so long the one.
Speaker 8: Right, Yeah, then you're you're you're cupped.
Speaker 7: But it was amazing.
Speaker 6: It looks so bad, it was crazy, but in five
Speaker 6: or six months it was half is bad.
Speaker 8: Once it dries out, sometimes it comes back.
Speaker 6: Hey, Troy, what is your question for Matt at Paragon Services?
Speaker 12: Hey, Matt uh destroy, I've got a shop out in
Speaker 12: the similar and I've got XL coming out tomorrow with
Speaker 12: the adjuster. H What do I need to keep an
Speaker 12: eye out for.
Speaker 7: It a metal roof?
Speaker 12: No, it is not a metal roof, and so it's
Speaker 12: an asphalt shingle. But the the slope on the shingle
Speaker 12: Xcel said that, you know the part that shingled, the
Speaker 12: section of it that should not have been shingled.
Speaker 7: Because it's not a steep enough slope.
Speaker 12: Yeah, the pitch isn't good enough. So I'm gonna I'm
Speaker 12: going to change to steel to get because they can't
Speaker 12: put asphalt back on it. So I'm changing from asphalt
Speaker 12: to steel. What is the What is the insurance company
Speaker 12: really going to do for me?
Speaker 7: Well, I got a question for you.
Speaker 20: Go there.
Speaker 7: So, yeah, if is it a cote upgrade?
Speaker 6: In other words, when they originally did the roof, it
Speaker 6: was fine. But now the pitch, no, it was.
Speaker 12: No, it's out of it was out of code. Well
Speaker 12: I bought the building. It was out of code.
Speaker 7: All right, go ahead, Matt.
Speaker 25: Yeah, So the insurance company's gonna pay for what's there, period,
Speaker 25: So if you.
Speaker 7: Have shingles there, they're going to pay for shingles.
Speaker 25: Now, if you go back to them and say, well
Speaker 25: that's a manufacturer recommendation or stipulation that you can't install
Speaker 25: it on a pitch of that, that's not.
Speaker 8: Over.
Speaker 7: What is it?
Speaker 12: Mark?
Speaker 7: Maybe three four twelve?
Speaker 9: Yeah, it has been more than two twelve, so three
Speaker 9: twelve is right.
Speaker 8: But now is this hail damage or is this just
Speaker 8: a waterleakin side?
Speaker 12: Now this is a hail damage. I've got a shop
Speaker 12: out similar that got the golf ball size hail. So
Speaker 12: the first thing I knew about it was I got
Speaker 12: a call from Fox thirty one says, hey, you got
Speaker 12: any pictures of the golf balls.
Speaker 25: But yeah, I know, but yeah I heard about that
Speaker 25: that storm, and I worked a little bit of it.
Speaker 6: But wouldn't it be way I don't care if it's
Speaker 6: commercial residential golf ball size.
Speaker 7: We've got to be talking way more than a roof, right.
Speaker 8: Oh maybe, I mean just specifically so, but you know
Speaker 8: one thing.
Speaker 12: That queat right, yeah, around the windows, the trim around
Speaker 12: the windows. Uh, the vinyl trim broke.
Speaker 7: That's new windows.
Speaker 25: Well, if it's the frame itself in the window, that
Speaker 25: that's gotta be replaced.
Speaker 6: Dude, you got to have listen, man, who's going out
Speaker 6: there for the roof?
Speaker 7: Excel? Yeah, that great people.
Speaker 6: They're fine on the roof, but when it comes to
Speaker 6: everything else out there, you need someone like Mark to
Speaker 6: look at those windows. You need someone to look at
Speaker 6: all the other damage. Excel is a roofer. They're my
Speaker 6: favorite roofer out there. I'm gonna say that straight up.
Speaker 7: I use them.
Speaker 6: But you've got to have someone that can eyeball every
Speaker 6: damn thing out there.
Speaker 7: And Shamansky can do that.
Speaker 12: Man.
Speaker 6: I mean, Mark, do you even go there? Before I
Speaker 6: even say that, we go everywhere, so I mean he
Speaker 6: can do the windows. What what's the structure made out of?
Speaker 6: Because if it's if it's golf ball.
Speaker 7: Size, Hell, guys, it's gonna wreck some stuff. It's you
Speaker 7: might need new siding. What is the what is the
Speaker 7: shop made of?
Speaker 16: Uh?
Speaker 12: On the outside. And I've had Mark come over. His
Speaker 12: crew came over and took care of I had. I
Speaker 12: had a laundry room flood and all the water went
Speaker 12: through the UH dryer, the heating bet went to the
Speaker 12: basement and dropped the ceiling. Oh, just as came out
Speaker 12: and they did an awesome job.
Speaker 8: It's great.
Speaker 7: Yeah, I think. So the adjuster comes out tomorrow.
Speaker 25: You said, Yeah, just buy him a case of beer
Speaker 25: and tell him that I'm gonna look at his estimate
Speaker 25: and it better be good, so you can send it
Speaker 25: to me. I'll look at it for free. And you know,
Speaker 25: we just want to make sure they include everything.
Speaker 7: I bet they, I bet they. I bet they give
Speaker 7: them an estimate on the roof.
Speaker 9: Well, and just just one thing, they're gonna the insurance
Speaker 9: company will pay for a new modified bit right in
Speaker 9: a low area.
Speaker 8: They're not going to pay for the metal, so that'll
Speaker 8: be out of pocket for you.
Speaker 12: Yeah, yeah, that's fine. I'd be happy to.
Speaker 3: End up with a better anyway.
Speaker 12: And hell yeah, the insurance company is going to be
Speaker 12: happy that I got away from Alphol and went to
Speaker 12: the sill roof on that.
Speaker 7: Yeah, well you know their numbers man.
Speaker 8: Oh yeah, yeah.
Speaker 25: When you when you get your determination back from the
Speaker 25: insurance company, just email it to me, give me a call,
Speaker 25: look it over. And I live in the Springs, I'm
Speaker 25: not too far from you.
Speaker 6: And that's something let me tell you. That's something Matt. Thanks,
Speaker 6: thanks for that call, Troy. That's something Matt does for everybody.
Speaker 6: So if anybody out there, your insurance company gets back
Speaker 6: to you after massive hail damage or something, you'll eyeball
Speaker 6: that for free.
Speaker 7: If they fax it over whatever. Of course, tell them
Speaker 7: a long because.
Speaker 6: Sometimes you'll say, it looks like it's probably about right.
Speaker 6: I don't need to get involved.
Speaker 25: Yeah, normally I can see the red flags Real Quick,
Speaker 25: Real Quick and Paragon Services Matt's at seven to one
Speaker 25: nine seven two six zero zero twenty seven nine seven
Speaker 25: six zero zero twenty and then Genesis Total Exteriors.
Speaker 7: What Mark's great at. Do you do a ton of roofs? Mark?
Speaker 6: Yeah, they can go out and evaluate everything. They can
Speaker 6: look at the windows, the roof, the deck, the siding. Hell,
Speaker 6: I think Matt on that one, I'm almost positive you
Speaker 6: got me money for landscaping.
Speaker 25: I did, yeah, called like eight hundred per tree that
Speaker 25: was getting messed up.
Speaker 7: And the deck. It was crazy. The deck, Oh, the
Speaker 7: deck big time.
Speaker 6: In fact, I had a garage out there and had
Speaker 6: our whole deck coded after that, One more quick question
Speaker 6: for Matt.
Speaker 7: What is it Greg?
Speaker 14: Is there a time limit? From like?
Speaker 7: I great question out look at the roof?
Speaker 28: Had I had a fail come out? They looked at it,
Speaker 28: said yeah, and I turned it into the insurance. Insurance
Speaker 28: said no, we won't cover the roof. Again, I was saying,
Speaker 28: I don't know when they hailed.
Speaker 6: Out, Hey, just real quick, what I got to take
Speaker 6: this break? What area was it in? What zip code?
Speaker 6: What's the best way out? Castle Rock?
Speaker 7: I like that.
Speaker 6: Hold on one second. I'm going to talk to Matt
Speaker 6: over the break. But I bet we're thinking the exact
Speaker 6: same thing. Everybody.
Speaker 7: Hold tight. If you've had hail damage and it's been
Speaker 7: a while and the insurance company is telling.
Speaker 6: You, what what what what? You didn't call us too quick?
Speaker 6: I'm not so sure that's right all the time.
Speaker 7: Hold tight.
Speaker 21: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 21: dot com.
Speaker 15: You don't pay a cent until you're content.
Speaker 21: Time for an insurance checkup free, no obligation comparison call
Speaker 21: Compass Insurance paying too much your coverage at dozens of
Speaker 21: insurance companies find out now three oh three, seven to
Speaker 21: seven to one.
Speaker 7: Help.
Speaker 21: You'll think you're his only customer when you choose Frank
Speaker 21: durand the real estate Man dot com to list your
Speaker 21: home with Remax Alliance. Three oh three nine two zero
Speaker 21: sixteen twenty two.
Speaker 6: All right, yeah, exactly three oh three seven one three
Speaker 6: A two five five. Hey, I appreciate everybody listening to
Speaker 6: the show. Hey, and if you have a problem, I
Speaker 6: can't tell you enough. Tell your neighbors, Tell your friends.
Speaker 6: Three zero three Martino, three zero three Martino. By the way,
Speaker 6: Tommy boys at home doing good. We're looking forward to
Speaker 6: getting them back in the groove. It's still gonna be
Speaker 6: a little bit. You're still gonna have to deal with me. Uh,
Speaker 6: but I promise he is doing good. In fact, I'll
Speaker 6: share this. His sisters came out and they're kind of
Speaker 6: helping him rehabit home. He got home yesterday, So that's
Speaker 6: a quick update. Apparently the docs say he's cancer free.
Speaker 6: They do a little deeper dive once he heals up better,
Speaker 6: uh like I don't know, in the next week or two.
Speaker 6: I assume they do a little deeper dive.
Speaker 7: But it looks like the.
Speaker 6: Cancer is one hundred percent gone and he's on the mend.
Speaker 6: And it was a rough surgery. I'll tell everybody that
Speaker 6: it's one of the most invasive surgeries out there. But
Speaker 6: everything's good now, everything's looking really good. And thanks for
Speaker 6: all the prayer, all the good thoughts, whatever you do
Speaker 6: in your life. Thank you, And I know Tom really
Speaker 6: means that. Now I'm going to finish up with Greg. Greg,
Speaker 6: when they tell you that the hail damage was done
Speaker 6: prior to the last year, is that what they're telling you.
Speaker 6: Your insurance company came out, they looked at your roof,
Speaker 6: they saw the hail damage in Castle Rock, but they
Speaker 6: told you, oh, that was from two years ago.
Speaker 14: Yeah, well yeah they did. But the interesting thing is
Speaker 14: they said they would replace the gutters because there's the
Speaker 14: hail damage on them.
Speaker 7: So I want everybody to listen.
Speaker 6: I truly want everybody to listen to this and I
Speaker 6: have told this story a million times, and I'm gonna
Speaker 6: compact it. My insurance company told me I had no damage.
Speaker 6: Matt came out and got me eighty thousand dollars on
Speaker 6: that particular claim. Matt, what would you do in this
Speaker 6: sinne We know Castle Rock has been hit by hal
Speaker 6: as recently as a week ago, let alone over the
Speaker 6: past whatever, twenty four months, twelve months.
Speaker 7: What would you do?
Speaker 25: I would step in and uh, and I've already on
Speaker 25: the break. I looked this up June of last year.
Speaker 25: There was a significant storm there, so I would argue
Speaker 25: that that was the storm that created the damage. I
Speaker 25: would also argue that if you're covering the gutters, you're
Speaker 25: acknowledging the storm damage within that timeframe already.
Speaker 7: So that opens the floodgates in my opinion. So what Greg,
Speaker 7: let me explain.
Speaker 6: Once an insurance company says, yeah, we're gonna go ahead
Speaker 6: and pay you you have a covered peril once they
Speaker 6: admit that, even if they only say okay, we owe
Speaker 6: you one thousand dollars for X, once that opens That's
Speaker 6: what Matt's talking about on the floodgate, because they can't
Speaker 6: go back.
Speaker 7: Now and say, well, we didn't mean that. Once they acknowledge.
Speaker 6: Coverage, now all we got to talk about is how
Speaker 6: much you're gonna get, right, And that's what Matt does.
Speaker 6: So once they already said they're going to give you gutters,
Speaker 6: he's going to come out and I bet he gets
Speaker 6: you a roof, and I bet he gets you more
Speaker 6: than that.
Speaker 25: Who's your insurance company, Greg Auto Owners?
Speaker 7: Okay, I work with them all the time. Well you
Speaker 7: should let me try to get you more. Yeah, I mean,
Speaker 7: why wouldn't you?
Speaker 14: Yeah, well that's what I thought.
Speaker 7: Literally, man, how would in mark?
Speaker 6: You're the expert, you're a roofer. How would you possibly know?
Speaker 6: When did they say the damage to the roof happened?
Speaker 14: They just said it was older than fair enough.
Speaker 7: That's all I needed. That's all I needed. So they're
Speaker 7: talking longer than a year.
Speaker 6: So how would you possibly know if hail damage from
Speaker 6: June of last year compared to February.
Speaker 7: Of last year.
Speaker 8: You wouldn't.
Speaker 7: There's no way there lyon.
Speaker 8: Correct that.
Speaker 9: This is a great one for Matt. This is perfect
Speaker 9: from Matt. This is right up his alley.
Speaker 6: Oh my god, it's right up is allie, And you
Speaker 6: can come out and actually give a real cost.
Speaker 8: Right then?
Speaker 7: Will Greg? Do you have a contractor involved?
Speaker 14: I had called Xcel before I called the insurance company.
Speaker 7: Okay, were they? Were they there at it? Were they
Speaker 7: there when the adjuster came out?
Speaker 8: Yes?
Speaker 15: Okay, he thought for sure.
Speaker 14: The guy that came, he thought for sure they were
Speaker 14: gonna approve it.
Speaker 7: Yep, that's it.
Speaker 6: Here's Matt's number. I'm going to give it out again.
Speaker 6: Seven nine seven to two six zero zero twenty. Greg,
Speaker 6: I want you calling me back as soon as your
Speaker 6: insurance company agrees to give you a new roof and
Speaker 6: everything else. I truly believe you're going to get and
Speaker 6: I'm going to hold you to that. If you give
Speaker 6: me a promise on.
Speaker 22: It, I'll do it.
Speaker 7: I love it.
Speaker 14: Call Matt you're your a referral list because it's great.
Speaker 7: Thank you. Call me this afternoon. Hey, Kelly, make sure
Speaker 7: you grab Greg's.
Speaker 6: Info and just give it to Matt. Let's make it easy.
Speaker 6: What do we got here? Issue you with one? Okay,
Speaker 6: I'm going to probably slaughter your name, but I'm going
Speaker 6: to guess Acacia, Yes, sir, oh I nailed it. Look
Speaker 6: at me, Look at me, Acacia. What is going on
Speaker 6: with this towing problem.
Speaker 29: Yeah, so there wasn't so much an issue with the
Speaker 29: toe as far as we know. But when it did
Speaker 29: arrived to the shop where we had a toe to
Speaker 29: Jiffy Lube, someone apparently lost our only key bob to
Speaker 29: our car.
Speaker 6: But you don't know if it was the toe driver
Speaker 6: or the Jiffy Lube that's correct. What does Jiffy loub say?
Speaker 6: Let's start there. They never got the key.
Speaker 29: First they said they never got the key, and then
Speaker 29: they changed their story saying that it's in the cupholder,
Speaker 29: but they couldn't get the doors open because it was locked.
Speaker 6: Well, hold on, let me take this break. I'm dying
Speaker 6: to know where this goes. Did the window get broken out?
Speaker 6: This is what we call a tea. Did the car
Speaker 6: gets stolen? Did the tow truck driver hit it with
Speaker 6: a hammer? Was there an explosion of fire?
Speaker 2: And under what circumstances is a card towd to Jiffylube?
Speaker 7: Good question, we'll find out.
Speaker 21: Go with a sure thing Denver's Best Roofer Excel roofing
Speaker 21: dot com.
Speaker 15: You don't pay a cent until you're.
Speaker 21: Contenth time for an insurance check up free, no obligation
Speaker 21: in comparison, call Compass Insurance paying too much your coverage
Speaker 21: at dozens of insurance companies.
Speaker 15: Find out now three oh three, seven to seven to
Speaker 15: one help.
Speaker 21: You'll think you're his only customer when you choose Frank
Speaker 21: durand the real estate Man dot com to list your
Speaker 21: home with Remax Alliance three oh three nine two zero
Speaker 21: sixteen twenty two.
Speaker 6: All right, three o three seven one three eight two
Speaker 6: five five three oh three Martino, do not forget. Do
Speaker 6: not forget. Those numbers work on and off the air.
Speaker 6: Help at troubleshooter dot com also works all the time.
Speaker 6: I do want to say this, We've got great yesterday.
Speaker 6: Mark Schamansky, I personally use him. He's worked on our deck,
Speaker 6: he's done to the exterior housing, he's done some roof work.
Speaker 6: He's done a ton of stuff for me. And then
Speaker 6: Matt at Paragon. Matt, I might buy you a beer
Speaker 6: for once because of that last check you got me.
Speaker 7: I'm going to tell just a real quick story. Who
Speaker 7: was the last one we dealt with? Safego who said zero?
Speaker 7: They stonewalled me. Mark.
Speaker 6: I tried to go up the ladder and complain, Hey,
Speaker 6: there is damage. You guys aren't listening. They told me
Speaker 6: too bad, so sad nothing. Matt ends up getting me
Speaker 6: close to forty. But he met the adjuster. He forced
Speaker 6: the adjuster to come out to my house and meet you.
Speaker 7: Oh the gal. The gal.
Speaker 6: Yes, and Matt probably loves when I tell the story.
Speaker 6: Matt's a pretty good looking guy. I mean, we can
Speaker 6: all acknowledge that I'm.
Speaker 7: Comfortable enough in my manhood to say I think he
Speaker 7: looks Suzanne Goes. He looks like Bradley Cooper. Would you
Speaker 7: agree with that, Mark, Yeah.
Speaker 8: The ladies of my office like it, like it with
Speaker 8: Mega business.
Speaker 13: Yeah.
Speaker 7: The ladies like Matt, I need a billboard.
Speaker 8: The ladies like ma right next to Freankysar.
Speaker 7: Let's just get no, let's just call it what it is.
Speaker 6: So when the adjuster came over and it was a
Speaker 6: young lady, probably a little younger than you.
Speaker 7: Yeah, she was probably maybe thirty, I was like, that's
Speaker 7: that I'm getting my check. I knew it.
Speaker 6: I was like, that's that I'm getting my check. And
Speaker 6: I watched Matt turn on the finass.
Speaker 7: It was actually pretty pathetic, but he is. It pays
Speaker 7: it pay It paid forty thousand dollars. But here's the thing.
Speaker 7: I mean, if you're meeting a sixty year old adjuster,
Speaker 7: you've got a different You got to different know your crowd.
Speaker 7: You gotta know your crowd. And he knows how to
Speaker 7: talk to these adjusters. And once again, the second they
Speaker 7: agree to pay something out, that's all you're trying to
Speaker 7: do at.
Speaker 6: The beginning, right, And once they get some Wow, this
Speaker 6: guy only wants a thousand bucks for this or whatever.
Speaker 7: Fine, we'll go ahead and give it to him. Bam.
Speaker 6: Then he brings out the big guns. Then he brings out, oh,
Speaker 6: I'm sorry the other day, we didn't talk about this, this, this, this,
Speaker 6: this and this, And that's how it works.
Speaker 7: Supplements too.
Speaker 25: During you know, the repairs, you run into things that
Speaker 25: were unforeseen, you know, and though that you can supplement
Speaker 25: for that.
Speaker 6: Okay, now let's get back to this twenty thirteen Cadillac. Hey,
Speaker 6: by the way, why did you, Akisha, Why did you
Speaker 6: get it towed over to Jiffy Lube? For what reason?
Speaker 29: Well, it's okay, Akisha, we are having some transmission issues. Unfortunately.
Speaker 6: Yeah, that's the wrong place to toe it. But regardless
Speaker 6: you tow it over there, it gets there. The key
Speaker 6: is in the cup holder because either the tow driver
Speaker 6: did not give it to Jiffy Lube or Jiffy Lube
Speaker 6: locked it in there and what happened? And from there.
Speaker 29: There's a that they didn't lose it, so we're responsible
Speaker 29: for paying for a replacement.
Speaker 7: But wait, wait, I thought they said it was in
Speaker 7: the cup holder.
Speaker 29: Oh no, we had to get it towed back to
Speaker 29: our residence after it sat in there shop for ten days,
Speaker 29: and they had They didn't try to unlock the doors
Speaker 29: or anything. They just let it sit there.
Speaker 15: So where is it?
Speaker 11: We just towed it back to our house.
Speaker 7: Is the key in the in the cup Is it
Speaker 7: in the car? What does the tow driver say?
Speaker 29: He said that he gave it to.
Speaker 6: The gentleman at Jiffy Lube, and Jiffy Lub is saying
Speaker 6: at first they never got it, but then they're saying
Speaker 6: it was locked in the car. It sounds like Jiffy
Speaker 6: Lube locked it in the car if I had to
Speaker 6: go out on a limb.
Speaker 29: Here, But it's not even in the car nowhere to
Speaker 29: be found.
Speaker 9: And Jiffy Lube can't do any work in the car
Speaker 9: because they're not a transmission play.
Speaker 7: At that part is baffling it over you don't.
Speaker 9: Even have a contract with Jiffy LOEU of any sorts,
Speaker 9: so I don't know what their liability is.
Speaker 6: This whole thing's crazy. So where does it stand now?
Speaker 6: You just need a keyfob?
Speaker 29: Yes, certain, our car is still just sitting in front
Speaker 29: of our house right now.
Speaker 7: And how much you getting quoted on a key fob program?
Speaker 7: Let's do this.
Speaker 6: Let's do this, you say, call city Lock, Yeah, get
Speaker 6: him on. I want to see how much that is.
Speaker 6: I love city Lock. Hold on, hold on. I'm not
Speaker 6: sure who we'd go after A's he said, She said,
Speaker 6: but that that I'm not worried about. Let's see if
Speaker 6: we can't get you a key for this for like
Speaker 6: fifty bucks or something. We're going to find out in
Speaker 6: a second. Annie, what's going on with you?
Speaker 26: Hey there, Mark, good to talk to you. You know,
Speaker 26: I'm basically calling because I've been a customer of Amica
Speaker 26: Insurance for twelve years and no claims just one. Well
Speaker 26: I can't say none, but if they have one claim
Speaker 26: sure for a roof twenty eighteen. And I opened my
Speaker 26: policy yesterday. I usually don't. Something told me to open
Speaker 26: it up. I went from five thousand dollars and a
Speaker 26: yearly to now I'm paying thirteen thousand.
Speaker 6: You got to call you got to call Compass. I mean,
Speaker 6: I don't have you called Compass.
Speaker 25: I have to say, though, Amika is fantastic.
Speaker 7: Well for sirteat from five to thirteen thousand, I'd hope
Speaker 7: so they are great. I hope they buy your dinner
Speaker 7: while they're cutting your a check.
Speaker 14: They are good, absolutely, you know.
Speaker 26: And I live out towards Simila and twenty eighteen I
Speaker 26: had a roof put on. So now I'm being told
Speaker 26: there's way too many claims.
Speaker 6: Hey, Annie, can can you do me a favor? Can
Speaker 6: I use you as a test subject I want to
Speaker 6: get I want you to get that info over to
Speaker 6: Brian Burns, have them shop it, and I'd like to
Speaker 6: follow up on how much they can save you tomorrow tomorrow.
Speaker 6: Would you please do that for me?
Speaker 10: For sure?
Speaker 7: Here's what I'd like to do that I'm Amika, Well,
Speaker 7: you're gonna have to.
Speaker 6: I mean, that's absolutely insane. But I'm not saying. I'm
Speaker 6: not saying other insurance companies in your area are going
Speaker 6: to do better. But I really want to find out.
Speaker 6: So I'm going to have Kelly get your information, and
Speaker 6: I'm going to have one of the owners of Compass
Speaker 6: reach out to you, and then I would love to
Speaker 6: talk to you again tomorrow.
Speaker 26: Alrighty, we could do that.
Speaker 7: I really appreciate it.
Speaker 26: If they're moving out of the state, what's happened I
Speaker 26: was told Mika. Yeah, the representative said, they're trying to
Speaker 26: get out of state. It's just too expensive. It's crazy
Speaker 26: here anymore.
Speaker 6: It's crazy, all right, hold on, hold on, hold on,
Speaker 6: let's figure out where that's going to go tomorrow. I'm
Speaker 6: hoping they can save her a ton of money. Anybody
Speaker 6: that doesn't use Compass insurance they shop. I don't care
Speaker 6: if it's commercial, residential, car, motorcycle, RV. We do it
Speaker 6: all through Compass. A workman's comp for a company, any
Speaker 6: garage keepers, for an automotive chep. Just call these guys up.
Speaker 6: There's no harm in it. They're gonna tell you if
Speaker 6: they can beat it. And more importantly, they're gonna tell
Speaker 6: you if you have the right coverage. That is so
Speaker 6: important these days.
Speaker 21: Hold on, go with a sure thing Denver's Best roofer
Speaker 21: Excel roofing dot com. You don't pay a cent until
Speaker 21: you're content. Time for an insurance checkup free, no obligation
Speaker 21: comparison call Compass Insurance paying too much your coverage at
Speaker 21: dozens of insurance companies.
Speaker 15: Find out now three oh three, seven to seven to one.
Speaker 7: Help.
Speaker 21: You'll think you're his only customer when you choose Frank
Speaker 21: durand the real estate Man dot com to list your
Speaker 21: home with Remax Alliance.
Speaker 15: Three oh three nine two zero sixteen twenty two.
Speaker 6: All right, listen three oh three Martino. That number works
Speaker 6: on and off the air. We're gonna have a kick
Speaker 6: ass show for you again tomorrow. Hey, Jeff was city lock.
Speaker 6: Hey Jeff, I've got a question for you. How much
Speaker 6: for a.
Speaker 7: Keyfob for a twoy thirteen Cadillac CTAH, give me.
Speaker 22: A second to look it up.
Speaker 13: I didn't know we were going to be looking something.
Speaker 7: Up the no no, no, no problem. So basically people
Speaker 7: just joining us.
Speaker 6: And I'll tell you, Jeff, what happened is she had
Speaker 6: her car towed from her house over to Jiffy Lube
Speaker 6: for some transmission diagnostics, which still baffles everybody. But regardless,
Speaker 6: the tow driver apparently didn't give Jiffy Lube the key.
Speaker 6: Jiffy Lube claims that and the driver claims they did
Speaker 6: give the key, so eventually the vehicle ended up getting
Speaker 6: towed back to their house, which I think is crazy
Speaker 6: because someone like you could have went out and programmed
Speaker 6: it probably opened it right on the spot. But how
Speaker 6: much is a key fob for that thing?
Speaker 3: Okay?
Speaker 17: First give me that year.
Speaker 7: Again twenty thirteen.
Speaker 6: Cadillac c T S and I do have that correct, right, Acacia.
Speaker 29: Yes, and just so I can clarify it wasn't. It
Speaker 29: was just a transmission flush is what we had it told.
Speaker 7: Therefore flush, I gotcha.
Speaker 6: I just just as other advice, when you get it
Speaker 6: done or when you need to get it actually looked at.
Speaker 6: If you're having problems with the transmission, unless if it's low,
Speaker 6: really low on fluid, I would not get a flush done.
Speaker 6: Get it over to kimmera transmission. They're as honest as
Speaker 6: the day as long and there if it does need
Speaker 6: some real work on it, which it sounds like it does.
Speaker 6: Basically what's going to happen is they're going to give
Speaker 6: you the best price out there. But how much for
Speaker 6: a key?
Speaker 7: Jeff?
Speaker 17: Okay, I got a question.
Speaker 3: Is it a key start ignission or is it a
Speaker 3: push button?
Speaker 22: Stars ignition.
Speaker 13: Just start.
Speaker 29: They that's in there stays in there to start it?
Speaker 7: You actually does it? Is it actually a key?
Speaker 12: Yes?
Speaker 7: Or no?
Speaker 29: It will not come out of there?
Speaker 10: No?
Speaker 7: Oh, so you had a key that was stuck in there.
Speaker 7: There's a key stuck in.
Speaker 29: There right now. It's not stuck in there, No, sir,
Speaker 29: it's not stuck in there. It belongs in there, but
Speaker 29: it doesn't come out though. The key fob, though, allows.
Speaker 7: You to start it and you push a button, you.
Speaker 29: Turn the key and turn the ignition, which is the
Speaker 29: key that stays in there permanently.
Speaker 6: Okay, does that make sense, Jeff? I think I know
Speaker 6: what she's saying. I've never seen that set up.
Speaker 3: No, that does not make sense.
Speaker 29: The button where you push to start and you press
Speaker 29: on the brake instead of that, you're still pressing on
Speaker 29: the brake, but you're turning the key that's permanently set in.
Speaker 7: There, and that's the way the vehicle was designed, correct, Yes, sir,
Speaker 7: it's got to be push button, Jeff. And the fob
Speaker 7: allows you to start the car. That's push button.
Speaker 10: Okay.
Speaker 22: Did they lose the one and only remote?
Speaker 7: Yeah?
Speaker 6: Hold on, we're going to be up against hold on,
Speaker 6: both of you. Hold on, we're going to exchange information
Speaker 6: off air. Kelly figure out how much that key is.
Speaker 6: All right, folks, listen three O three seven one three
Speaker 6: eight two five five three oh three Martino Helpit, Troubleshooter
Speaker 6: dot Com, Mark Schamansky, Genesis dex Anything Exterior, and then
Speaker 6: Matt Stanford.
Speaker 7: Thank you both. My name is Mark Major, and this
Speaker 7: is a Troubleshooter Network