WEBVTT 1 00:00:00.360 --> 00:00:05.559 Yeah, ripped of. 2 00:00:07.320 --> 00:00:09.480 Need advice? 3 00:00:09.519 --> 00:00:10.320 Who you don't have? 4 00:00:12.560 --> 00:00:12.839 Come? 5 00:00:12.960 --> 00:00:14.960 Run into sus fast as we can. 6 00:00:15.839 --> 00:00:17.519 Shooter's gonna help. 7 00:00:17.839 --> 00:00:22.440 Come man, This is the Troubleshooter Show. 8 00:00:22.519 --> 00:00:23.920 No Tom Martino. 9 00:00:25.960 --> 00:00:30.800 Hello Tom Martino here solving problems, answering questions, taking complaints, 10 00:00:30.879 --> 00:00:32.759 making your life a little easier. What can I do 11 00:00:32.880 --> 00:00:35.119 for you? I asked that question every day. All you 12 00:00:35.119 --> 00:00:38.079 have to do is call three all three seven one 13 00:00:38.200 --> 00:00:40.560 three talk three all three seven one three. 14 00:00:40.799 --> 00:00:42.679 Eight two five five. 15 00:00:43.159 --> 00:00:45.920 Welcome to the show on the mothership of Bob Logan 16 00:00:45.960 --> 00:00:49.759 from plumb Line Services with us today. Plumb Line Services, 17 00:00:51.479 --> 00:00:55.200 they are the go to guys for plumbing, heating, cooling, 18 00:00:55.280 --> 00:01:00.359 electric and drains and I've been trusting them for I 19 00:01:00.399 --> 00:01:03.960 think thirty years or so. My goodness, Bob, welcome to 20 00:01:04.000 --> 00:01:06.400 the show. What's shaken in your business today? 21 00:01:06.400 --> 00:01:06.560 Bro? 22 00:01:06.719 --> 00:01:07.560 What's going on? 23 00:01:08.000 --> 00:01:09.079 Thank you Tom? Yeah. 24 00:01:09.079 --> 00:01:13.359 This cold weather has really driven the need for people 25 00:01:13.400 --> 00:01:17.200 fixing their furnaces, upgrading their furnaces. And then of course 26 00:01:17.680 --> 00:01:22.959 between federal rebates and local rebates with excel the amount 27 00:01:22.959 --> 00:01:24.439 of money for rebates. 28 00:01:24.040 --> 00:01:26.840 Kind of rebates. What kind of rebates are we talking about, Bump? 29 00:01:26.920 --> 00:01:29.480 I mean, if you if you combine all the rebates 30 00:01:29.599 --> 00:01:33.640 and excel rebates together, you know, you can get close 31 00:01:33.680 --> 00:01:36.519 to ten thousand dollars back on a high end system. 32 00:01:36.680 --> 00:01:40.799 So for many people who have you know, would normally buy. 33 00:01:40.719 --> 00:01:43.040 What are some of these rebates? Is it for high efficiency? 34 00:01:43.079 --> 00:01:44.799 They want to encourage high efficiency. 35 00:01:44.879 --> 00:01:48.359 It's all high efficiency and primarily heat pumps. So with 36 00:01:48.439 --> 00:01:53.439 the electrification, they're shifting everybody over to heat pumps. And 37 00:01:53.599 --> 00:01:55.040 you know, if you want to talk about heat pumps 38 00:01:55.079 --> 00:01:57.439 a little bit later, we certainly can. But it's basically 39 00:01:57.480 --> 00:02:00.000 just an air you know, an air conditioner and reverse. 40 00:02:00.640 --> 00:02:02.920 An air conditioner pulls the heat from your house and 41 00:02:02.959 --> 00:02:05.799 throws it outside, and a heat pump pulls that whatever 42 00:02:05.840 --> 00:02:08.759 heat is in the air. Even you know, when there's 43 00:02:08.800 --> 00:02:11.400 when it's five to five blows zero, there is heat 44 00:02:11.400 --> 00:02:13.639 in the air, and the heat pump will pull it 45 00:02:13.680 --> 00:02:15.439 out of the air and push it into your house. 46 00:02:15.479 --> 00:02:18.759 And so it's basically just working in the opposite direction 47 00:02:18.800 --> 00:02:20.039 of an air conditioning system. 48 00:02:20.759 --> 00:02:22.639 But but but let me ask you something about a 49 00:02:22.639 --> 00:02:25.199 heat pump. I was told it's not good for really 50 00:02:25.280 --> 00:02:30.159 really frigid weather. Well, yeah, again, are the new ones 51 00:02:30.199 --> 00:02:32.599 different nowadays? Are the new ones different. And by the way, 52 00:02:32.599 --> 00:02:34.280 our number is three oh three seven one three. 53 00:02:34.280 --> 00:02:34.439 Talk. 54 00:02:34.479 --> 00:02:36.479 We're talking about anything you want today, Go ahead, Bob. 55 00:02:36.680 --> 00:02:42.199 Yeah, the newer technology is fantastic. And again, like I said, 56 00:02:42.240 --> 00:02:45.240 you can get you can get blow zero blow zero degrees. 57 00:02:45.280 --> 00:02:47.039 There's still heat in the air and it'll find that 58 00:02:47.120 --> 00:02:50.960 heat and pull it into the house where years ago 59 00:02:51.280 --> 00:02:53.039 that just wasn't possible with the heat pumps. 60 00:02:55.840 --> 00:02:57.919 Okay, interesting, okay. 61 00:02:57.960 --> 00:03:02.719 And as far as hybrid systems, do you know many 62 00:03:02.719 --> 00:03:05.639 people going for hybrid systems with electric? 63 00:03:06.439 --> 00:03:08.599 Yes, I have one in my house. A lot of 64 00:03:08.639 --> 00:03:10.080 the systems are hybrid systems. 65 00:03:10.319 --> 00:03:12.159 Now, why did you do that? Why did you do 66 00:03:12.240 --> 00:03:14.360 that with some electric? What was your reasoning? 67 00:03:14.439 --> 00:03:20.360 Well, primarily is because gas is so cheap in Colorado 68 00:03:21.000 --> 00:03:25.919 and our electric isn't really cheap. Now, again, the efficiency 69 00:03:26.000 --> 00:03:30.080 of these systems over time, supposedly they're going to save 70 00:03:30.120 --> 00:03:33.000 us some money. They're certainly better for the environment, and 71 00:03:33.759 --> 00:03:34.360 so you have. 72 00:03:34.439 --> 00:03:35.680 It there just in case. 73 00:03:36.240 --> 00:03:40.240 Plus if you ever went solar, Bob, the hybrid systems 74 00:03:40.280 --> 00:03:41.360 are the bomb. 75 00:03:41.439 --> 00:03:45.159 Well or heat pumps, because heat pumps work off electricity. 76 00:03:45.919 --> 00:03:50.400 That's right, that's right, you're right, absolutely, absolutely so when 77 00:03:50.439 --> 00:03:53.039 we talk about electric with furnace. We have two different 78 00:03:53.120 --> 00:03:55.759 kinds of heating with electric. One is a heat pump 79 00:03:56.039 --> 00:03:59.599 and the other is a literally electric heating element within 80 00:03:59.639 --> 00:04:01.879 a furn right or. 81 00:04:01.840 --> 00:04:04.319 Electric based boards. Yes, I mean there's. 82 00:04:04.719 --> 00:04:08.240 Yeah, yeah, okay, sure, sure, sure, all right, and that's 83 00:04:08.360 --> 00:04:14.240 plumb line services servants or service at home, servants at heart. 84 00:04:14.280 --> 00:04:18.120 I got it right, Bob, got it right, Servants at Heart's. 85 00:04:19.319 --> 00:04:19.600 Yes. 86 00:04:20.000 --> 00:04:23.079 Can you believe we're talking? Can you know? 87 00:04:23.240 --> 00:04:28.319 I can't well listen? They they are rioting in Philly. 88 00:04:29.000 --> 00:04:32.639 Why do people celebrate by bringing down street lights and 89 00:04:32.720 --> 00:04:36.000 lighting cars on fire? For the life of the mark, 90 00:04:36.160 --> 00:04:43.360 I don't understand what. I never expected the route. 91 00:04:43.839 --> 00:04:46.519 I mean, you know the expression they whooped them like 92 00:04:46.560 --> 00:04:48.240 they owned them, which is a terrible expression. 93 00:04:48.279 --> 00:04:49.120 It comes from slavery. 94 00:04:49.160 --> 00:04:51.639 But you know what I'm saying, it's it's like they 95 00:04:51.800 --> 00:04:55.959 truly And the only reason pummeled go ahead, they got 96 00:04:56.000 --> 00:05:01.000 pummeled the I I never expected it And the only 97 00:05:01.120 --> 00:05:04.480 reason I think Kansas City scored at the end is. 98 00:05:04.399 --> 00:05:05.839 The Eagles thought what the hell? 99 00:05:06.439 --> 00:05:08.959 Well, I I mean, I ran on Philly, so I 100 00:05:09.040 --> 00:05:13.040 did really good yesterday, and I'm kind of glad it's 101 00:05:13.079 --> 00:05:16.399 the end of the era in two ways. One case, 102 00:05:16.439 --> 00:05:19.920 he lost Super Bowl Eagles one and two. Taylor Swift 103 00:05:19.959 --> 00:05:25.040 got booed like you couldn't believe there, and Trump got 104 00:05:25.439 --> 00:05:27.839 just the best ovation ever. 105 00:05:28.680 --> 00:05:34.360 It's incredible. No, it's uh, it's a new whole world. 106 00:05:34.439 --> 00:05:34.680 Man. 107 00:05:34.959 --> 00:05:38.040 But man, that game was not a good game. 108 00:05:39.759 --> 00:05:41.480 I great, it was not a game. 109 00:05:41.800 --> 00:05:46.680 I enjoyed it, big Tiger. Yes, it wasn't show up. 110 00:05:48.160 --> 00:05:51.519 Yeah, but I know, even if you like a team, 111 00:05:52.160 --> 00:05:54.920 don't you want to see a little more of a competition. 112 00:05:55.199 --> 00:05:57.639 I mean, really don't, don't you. And I'm not a 113 00:05:57.639 --> 00:05:59.600 big football fan, by the way. You know, you never 114 00:05:59.639 --> 00:06:02.879 see me really following or talking about it. I'm not 115 00:06:02.959 --> 00:06:05.519 that you know, that's just not me. But I love 116 00:06:05.560 --> 00:06:06.959 the Super Bowl and stuff like that. 117 00:06:07.040 --> 00:06:07.879 Of course, it's. 118 00:06:07.759 --> 00:06:09.120 Still though amate way to me. 119 00:06:09.439 --> 00:06:13.639 I'm looking at these videos in Philadelphia. I just can't 120 00:06:13.639 --> 00:06:16.399 believe they literally set cars on fire. 121 00:06:16.879 --> 00:06:21.600 I don't even get it. Yeah, I don't know. That's 122 00:06:21.680 --> 00:06:27.600 part that thinks mar No, No, it happens all over. 123 00:06:27.759 --> 00:06:29.800 Come on, I don't know, spience, I don't When the 124 00:06:29.839 --> 00:06:32.720 Avalanche won the Cup, I'm pretty sure we had the 125 00:06:32.759 --> 00:06:34.639 same scene here when. 126 00:06:35.879 --> 00:06:39.160 I think anywhere, I think people just get out of hand. 127 00:06:39.199 --> 00:06:41.279 I just think that I think Philly is a little 128 00:06:41.279 --> 00:06:42.079 worse than most. 129 00:06:42.160 --> 00:06:42.360 Man. 130 00:06:44.800 --> 00:06:49.759 By the way, twenty twenty four and what looks to 131 00:06:49.800 --> 00:06:53.519 be a good part of twenty twenty five coming is 132 00:06:53.560 --> 00:06:56.720 not the best year to be in the restaurant business. 133 00:06:56.959 --> 00:06:57.160 Now. 134 00:06:57.199 --> 00:07:01.439 Everyone thought COVID was the worst thing. But after COVID 135 00:07:01.920 --> 00:07:04.720 and when you were hit by inflation, people did not 136 00:07:04.839 --> 00:07:07.319 see the value. Now, I just want to give an 137 00:07:07.360 --> 00:07:11.160 honest disclaimer here. I love eating out, and I guess 138 00:07:11.199 --> 00:07:13.920 with just two of us, you know, and and and 139 00:07:14.000 --> 00:07:15.879 my kids live with their mom, so I excuse me. 140 00:07:16.000 --> 00:07:17.720 My one daughter lives on her own, and then my 141 00:07:17.759 --> 00:07:19.959 other kid lives with mom. So Steph and I are 142 00:07:19.959 --> 00:07:23.199 on our own basically. And I don't I don't, Mark, 143 00:07:23.199 --> 00:07:27.879 do you ensues cook for yourselves a lot? Not a lot? Yeah, 144 00:07:28.000 --> 00:07:30.639 So we like going out or ordering and but but 145 00:07:31.279 --> 00:07:37.639 restaurants are having a tough time now. Hundreds hundreds, not dozens, 146 00:07:38.199 --> 00:07:44.199 hundreds of locations are being shut down by chains. Wendy's 147 00:07:45.240 --> 00:07:50.279 tops the list. Wendy's. Now, I actually can probably count 148 00:07:50.839 --> 00:07:53.639 on two hands the number of times I've been in 149 00:07:53.680 --> 00:07:57.120 a Wendy's restaurant in my life. Now it's not because 150 00:07:57.160 --> 00:07:59.920 it's bad, but you know, I don't know anyway, Wendy, 151 00:08:00.120 --> 00:08:04.399 does that surprise you? Wendy's restaurants McDonald's had. 152 00:08:04.439 --> 00:08:07.240 They didn't have a great quarter. I just saw their earnings. 153 00:08:07.279 --> 00:08:10.680 They didn't do very well, you know, a year over year, 154 00:08:10.720 --> 00:08:12.800 which is kind of crazy for McDonald's. 155 00:08:13.879 --> 00:08:17.399 But not on the list of hundreds. But this is 156 00:08:17.439 --> 00:08:21.240 another one that does not surprise me. Now, Wendy's, I 157 00:08:21.639 --> 00:08:25.199 don't know. But Denny's. I thought Denny's were going a 158 00:08:25.199 --> 00:08:27.759 while ago. You know Denny's. You know the place Denny's. 159 00:08:27.800 --> 00:08:30.160 It's like, in order to work there, you have to 160 00:08:30.199 --> 00:08:34.320 have a stained apron, piercings and tattoos and missing requirement. 161 00:08:36.000 --> 00:08:39.080 That would help. That helps if you're a supervisor. But 162 00:08:39.440 --> 00:08:43.559 they but the stained aprons are absolute or whatever you 163 00:08:43.559 --> 00:08:48.480 call it. They're aprons. They are definitely a requirement. And 164 00:08:50.200 --> 00:08:55.919 Denny's hundreds, Now the shake Shack, I thought that was 165 00:08:55.960 --> 00:09:00.360 a really popular place. Hundreds being shut down. We got 166 00:09:00.360 --> 00:09:03.159 more coming up. I'm Tom Martine, what do you think 167 00:09:03.240 --> 00:09:04.360 should be shut down? 168 00:09:05.159 --> 00:09:06.080 That's what I want to know. 169 00:09:06.840 --> 00:09:09.080 And then I don't know if people have been following 170 00:09:09.519 --> 00:09:16.039 or if they care locally. But the saga of wash 171 00:09:16.120 --> 00:09:20.320 Park grow and I don't know what what are you 172 00:09:20.399 --> 00:09:27.320 talking about? The saga well closed, open closed, open sales, 173 00:09:27.399 --> 00:09:31.360 tax and other issues. And it was a good local spot. 174 00:09:31.480 --> 00:09:34.720 People loved it. It's over on U. I believe it's 175 00:09:34.759 --> 00:09:42.519 Skylord anyway. So it is just troubled, troubled, troubled, and 176 00:09:42.519 --> 00:09:44.399 and so if you're look at if you go out 177 00:09:44.440 --> 00:09:46.960 to eat a lot, these things matter. What do you 178 00:09:47.120 --> 00:09:50.679 think should be shut down? Because I think there are 179 00:09:50.720 --> 00:09:54.720 some restaurants that don't deserve to be opened. I don't 180 00:09:54.759 --> 00:09:57.639 even get waffle house. I mean, I don't want to 181 00:09:57.799 --> 00:10:02.279 come on, I'm a waffle house man. Waffle House is 182 00:10:02.320 --> 00:10:06.639 synonymous with alcoholics and drug addicts and Rockstone my wrong 183 00:10:06.840 --> 00:10:10.600 and Rockstone anyway we got after you hang out, it's 184 00:10:10.639 --> 00:10:12.559 not er. I'm not aran at all. I used to 185 00:10:12.639 --> 00:10:15.240 like village ins, but they're just you sit somewhere way 186 00:10:15.320 --> 00:10:17.080 up high to look down on people when you eat. 187 00:10:17.720 --> 00:10:22.600 Oh I try, I try, and you got more real 188 00:10:22.679 --> 00:10:25.960 three seven one three talk seven one three eight two 189 00:10:25.960 --> 00:10:34.919 five five Go with a sure thing. 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So continue on the list of 201 00:11:16.440 --> 00:11:19.240 restaurants going We're hundreds and hundreds going by by. So 202 00:11:19.279 --> 00:11:24.799 we got Wendy's, Dicky's Barbecue, Denny's Shake Shack, and one 203 00:11:24.879 --> 00:11:28.799 that I'm sad although they don't have the greatest ingredients 204 00:11:28.840 --> 00:11:31.720 the chickens find, but they have a lot of seed 205 00:11:31.759 --> 00:11:34.559 oils and all that crap. But I love KFC, God, 206 00:11:34.600 --> 00:11:36.720 I love it. Anyway, they're going a lot of them 207 00:11:36.759 --> 00:11:41.720 are going by by. Noodles in Company, Buco di pep Beppo, Hooters, 208 00:11:42.600 --> 00:11:49.960 Uh Hooters closing hundreds of restaurants, which means double that 209 00:11:50.120 --> 00:11:53.039 will be out of work. We have so much to 210 00:11:53.080 --> 00:11:54.919 talk about. Give us a call three oh three, seven 211 00:11:54.960 --> 00:11:56.960 to one three talk Bob Logan. I any question for you? 212 00:11:57.519 --> 00:12:01.120 Do they make electric water heaters? They said, uh, they're 213 00:12:01.159 --> 00:12:04.120 thinking about solar, and I know they make electric water. 214 00:12:04.360 --> 00:12:07.399 They make electric water heaters and replace right' that's correct. 215 00:12:07.559 --> 00:12:09.399 Just can you have a hybrid water heater? 216 00:12:09.440 --> 00:12:13.399 By the way, I don't know the answer to that question. 217 00:12:13.440 --> 00:12:19.759 I believe they do have hygri quick recovery, but uh, yeah, 218 00:12:19.320 --> 00:12:21.399 I'll have to check on that. But they do have 219 00:12:21.440 --> 00:12:23.159 electric water heaters. I know that for sure. 220 00:12:25.559 --> 00:12:31.200 You know, I have been a bugaboo about health over 221 00:12:31.240 --> 00:12:33.840 the years, and I always worried about germs, and I 222 00:12:33.840 --> 00:12:36.879 talk about water and the reason for great water and 223 00:12:36.960 --> 00:12:40.399 drinking water and oh just everything in the house, right, 224 00:12:40.480 --> 00:12:42.879 even like the karpas when I talk about zero bras 225 00:12:43.000 --> 00:12:46.080 and keeping your air quality clean. But what I didn't 226 00:12:46.120 --> 00:12:49.759 realize is how dirty around the office? 227 00:12:50.159 --> 00:12:51.759 Like do you know. 228 00:12:53.519 --> 00:12:58.759 That they're saying that many of the viruses and bacteria, 229 00:12:58.799 --> 00:13:01.039 infections and all that are spread by keyboards. 230 00:13:01.399 --> 00:13:02.759 You know, I never really thought of that. 231 00:13:03.080 --> 00:13:06.960 I've never sat down at the station or here, well 232 00:13:07.480 --> 00:13:11.120 at home, it's my own computer, right, but has any 233 00:13:11.360 --> 00:13:13.559 Bob when you sit down or Mark, when you ever 234 00:13:13.639 --> 00:13:16.519 sat down? Sus, do you clean the keyboard? Do you 235 00:13:16.519 --> 00:13:18.759 ever think about it? Never keyboards? 236 00:13:20.360 --> 00:13:22.039 Kelly? Generally I don't either. 237 00:13:24.320 --> 00:13:28.039 No, man, it's it's the number one passage of germs 238 00:13:28.679 --> 00:13:31.960 and then the mouse and the keypad. And okay, they 239 00:13:32.000 --> 00:13:34.480 say laptops in general, but I don't understand that because 240 00:13:34.480 --> 00:13:36.679 if it's your own laptop, nobody's using it. 241 00:13:36.960 --> 00:13:37.840 What differences to me? 242 00:13:38.120 --> 00:13:40.799 And they say, basically, you should never use a desk phone. 243 00:13:41.000 --> 00:13:43.240 You're taking like life in your own hands when you 244 00:13:43.279 --> 00:13:47.679 when you use a desk phone, does anyone use I 245 00:13:47.720 --> 00:13:49.639 don't want one for the next four hours. 246 00:13:49.679 --> 00:13:53.399 Tom, thank you, you're showing your don't you use a headset? 247 00:13:54.480 --> 00:13:54.600 Us? 248 00:13:56.440 --> 00:13:59.960 You won't get the germ? 249 00:14:00.080 --> 00:14:02.799 But Bob, don't you guys? Yeah, Bob, you guys all 250 00:14:02.840 --> 00:14:03.279 have phones. 251 00:14:03.320 --> 00:14:06.320 I mean, you don't have a single desk phone. Out 252 00:14:06.320 --> 00:14:08.080 of two hundred and fifty employees, we don't have a 253 00:14:08.120 --> 00:14:08.919 single desk phone. 254 00:14:09.039 --> 00:14:12.480 Okay, what do you do? You use computers and headsets? Yes, 255 00:14:14.120 --> 00:14:15.840 so they're all IP based. 256 00:14:15.879 --> 00:14:19.440 Correct, and everybody has their own own headsets, so they 257 00:14:19.440 --> 00:14:20.000 don't get past. 258 00:14:20.120 --> 00:14:23.399 Okay, okay, all right, so I will take the Biden 259 00:14:23.679 --> 00:14:26.720 uh insult on that one. Uh you know you are 260 00:14:26.759 --> 00:14:28.679 still use the fax machine, Bob. 261 00:14:29.600 --> 00:14:32.240 You know, surprisingly some of the insurance companies who work 262 00:14:32.279 --> 00:14:34.000 with require us to facts. 263 00:14:34.000 --> 00:14:35.080 They will not allow. 264 00:14:34.879 --> 00:14:38.639 Emails between don't understand it between that and the Fortune 265 00:14:38.679 --> 00:14:39.559 five hundred companies? 266 00:14:39.679 --> 00:14:40.840 Yeah, I know, between that. 267 00:14:41.080 --> 00:14:45.519 In doctors' offices and the US government, it is strange. 268 00:14:45.559 --> 00:14:47.240 Who only will do faxes? 269 00:14:48.559 --> 00:14:50.320 Why are doctors. 270 00:14:49.960 --> 00:14:56.279 So hell bent on on faxes? I have no clue. Okay, 271 00:14:56.320 --> 00:15:01.320 the desk in general or desks bad news. And then 272 00:15:01.480 --> 00:15:04.600 this is something everyone should figure out. If you have 273 00:15:04.840 --> 00:15:09.120 a copier in the office, that's that's shared, and you 274 00:15:09.120 --> 00:15:12.000 should use your computer to feed the copier if you can, 275 00:15:12.080 --> 00:15:16.039 as opposed to use the keypad office chairs. And I 276 00:15:16.080 --> 00:15:19.279 don't want to get into why because never mind, but 277 00:15:20.559 --> 00:15:24.159 they say, uh, never mind anyway, doorknobs. I would think 278 00:15:24.240 --> 00:15:27.360 door knobs would be number one. Pens. I never use 279 00:15:27.440 --> 00:15:30.120 a pen from anyone else never ever? 280 00:15:30.200 --> 00:15:30.440 Ever? 281 00:15:31.120 --> 00:15:33.440 Do you use pens? Like when I go to a store, 282 00:15:33.519 --> 00:15:35.039 I go somewhere, they want me to use a pen. 283 00:15:35.080 --> 00:15:37.679 I don't use a pen. I use my pen. Why 284 00:15:37.720 --> 00:15:39.759 would you use a pen in a store. 285 00:15:39.559 --> 00:15:40.679 So he can write his check? 286 00:15:40.879 --> 00:15:43.600 Well, you know, every once in a while. No, No, 287 00:15:43.720 --> 00:15:45.240 every once in a while when they want you to 288 00:15:45.279 --> 00:15:47.840 sign something. There are places that still bring you a 289 00:15:47.879 --> 00:15:51.240 pen in the thing to fill out your your ticket. 290 00:15:52.120 --> 00:15:54.559 I like Apple pay man, and they call it Apple 291 00:15:54.559 --> 00:15:56.720 pay it's actually whatever you can have. 292 00:15:58.320 --> 00:16:01.440 I just can't allow this to go over. When is 293 00:16:01.480 --> 00:16:03.960 the last time I literally had to use a pen 294 00:16:04.279 --> 00:16:05.039 in a store. 295 00:16:06.200 --> 00:16:07.960 I can't even a restaurant. 296 00:16:08.960 --> 00:16:11.879 Okay, I used a pen about a week and a 297 00:16:11.879 --> 00:16:14.000 half ago when I went to a restaurant and they 298 00:16:14.000 --> 00:16:16.600 bring the check, they ran your credit card, they bring 299 00:16:16.639 --> 00:16:19.600 the check, and you put down the tip and sign it. 300 00:16:20.000 --> 00:16:23.399 God man, generally it's always those tablets now. But yeah, 301 00:16:23.399 --> 00:16:24.080 I guess you're right. 302 00:16:24.639 --> 00:16:27.240 More I wish I wish it was. I like when 303 00:16:27.279 --> 00:16:29.559 they come to the uh, when they come to the 304 00:16:29.600 --> 00:16:31.600 table with that thing and they hand it to you. 305 00:16:32.720 --> 00:16:34.960 Do you tell less if you've got to do all that? 306 00:16:36.960 --> 00:16:39.759 No, I tip the same. I find it. 307 00:16:39.679 --> 00:16:43.000 Crazy if you go to a restaurant and basically you 308 00:16:43.039 --> 00:16:47.679 sit down, you order yourself from a tablet, and then 309 00:16:47.759 --> 00:16:50.759 the food comes out. You might see the waitress I'm 310 00:16:50.799 --> 00:16:54.440 thinking of Olive Garden for example. You sit down, you 311 00:16:54.639 --> 00:16:58.360 order yourself, someone brings you your soup or your salad, 312 00:16:59.039 --> 00:17:03.720 and then pretty much you pay yourself. And it's crazy. 313 00:17:03.759 --> 00:17:05.880 I mean, who the hell am I supposed to tip myself? 314 00:17:08.519 --> 00:17:10.279 Years ago, there was a burger. 315 00:17:09.920 --> 00:17:12.720 Place in the mall that you picked up the phone 316 00:17:12.920 --> 00:17:18.200 in the booth, same same concept in order to Yeah, 317 00:17:18.200 --> 00:17:20.319 there's a menu at the table and you would sit 318 00:17:20.359 --> 00:17:22.680 down and then you'd pick up the phone and order 319 00:17:23.160 --> 00:17:24.599 everything you wanted on the menu, and then it was 320 00:17:24.680 --> 00:17:25.440 just delivered to you. 321 00:17:26.200 --> 00:17:28.720 And you never there was no one serving you. 322 00:17:28.599 --> 00:17:31.079 Just the person who delivered the food. But no, not 323 00:17:31.240 --> 00:17:35.119 what you know, I don't recall. This is years ago 324 00:17:36.759 --> 00:17:39.319 around the corner you said it was called Is that 325 00:17:39.359 --> 00:17:39.799 what it was? 326 00:17:40.240 --> 00:17:45.000 By the way, Shannon YouTube Morons, one of the YouTube 327 00:17:45.039 --> 00:17:49.720 mourons says, grocery carts. Man, they oh god, that's another thing. 328 00:17:50.200 --> 00:17:52.079 You got to carry wipes with you. That's all there 329 00:17:52.119 --> 00:17:52.559 is to it. 330 00:17:54.359 --> 00:17:57.039 Yeah, you know, see, I think the problem with that, 331 00:17:57.200 --> 00:17:59.839 and we learned that with kids during COVID is. I mean, 332 00:18:00.240 --> 00:18:04.599 it's horrible on your immunity. If you're just constantly basically 333 00:18:04.599 --> 00:18:07.119 you're just killing your immunity, don't you. Well you know that, 334 00:18:07.559 --> 00:18:08.359 of course you know that. 335 00:18:08.680 --> 00:18:11.480 Well, I think someone Now I'm getting a text here, Mark, 336 00:18:11.920 --> 00:18:13.880 and I went back and actually found it. 337 00:18:14.200 --> 00:18:15.880 Somebody said, do you have an update? 338 00:18:16.039 --> 00:18:18.480 Tom? You often give updates, but do you have an 339 00:18:18.599 --> 00:18:23.119 update on the woman who had snakes in her wall? 340 00:18:23.200 --> 00:18:26.759 Do you remember that? So I looked it up. Amber 341 00:18:27.880 --> 00:18:30.759 bought her first home six weeks ago. Now this was 342 00:18:30.839 --> 00:18:34.279 back in May of last well, no, no, May of 343 00:18:34.359 --> 00:18:36.079 twenty twenty three. 344 00:18:36.160 --> 00:18:39.680 That call actually ended up after she called into the show. 345 00:18:39.680 --> 00:18:42.160 It ended up on I think nine or Fox a 346 00:18:42.319 --> 00:18:46.400 local too. It was a bad deal known, they cut 347 00:18:46.480 --> 00:18:49.200 some holes and blah blah blah that ever happened with 348 00:18:49.319 --> 00:18:54.079 you on No. Brad O'Brien says she needs to gather 349 00:18:54.680 --> 00:18:59.960 evidence because if it was known, that should have been disclosed. 350 00:19:00.440 --> 00:19:04.480 How SCARYO that. I don't thousands of snakes, I mean, 351 00:19:05.920 --> 00:19:09.200 but but I love our record keeping. May fifth, twenty 352 00:19:09.240 --> 00:19:12.200 twenty three, Amber called, I don't know what happened. We 353 00:19:12.319 --> 00:19:16.039 told her to go after the seller. Yeah, but she 354 00:19:16.200 --> 00:19:17.400 had to gather evidence that. 355 00:19:17.519 --> 00:19:20.680 But I'm the disclosure I'm the disclosure sheet. If I 356 00:19:20.759 --> 00:19:24.359 recall it says, has there been any infestations? And it's 357 00:19:24.559 --> 00:19:27.119 obvious there was no way. No one didn't know that. 358 00:19:27.160 --> 00:19:28.000 There's no way. 359 00:19:29.880 --> 00:19:36.279 Isn't that icky? I mean snakes in the wall. Gollye anyway? 360 00:19:36.279 --> 00:19:38.880 Three oh three seven one three eight two five five. 361 00:19:40.000 --> 00:19:43.279 You know, Okay, So I'm getting suggestions I got to 362 00:19:43.319 --> 00:19:45.680 go back to because I asked for them. On restaurants 363 00:19:45.720 --> 00:19:48.240 people would want to see closed. But I want to 364 00:19:48.240 --> 00:19:51.319 tell you about Frank durand the real estate Man dot com. 365 00:19:51.559 --> 00:19:54.400 Right now, in real estate prices are still pretty good, 366 00:19:54.640 --> 00:19:57.359 you know. Interest rates have you know, are moderate right 367 00:19:57.359 --> 00:19:59.359 now people are getting used to them. If you want 368 00:19:59.359 --> 00:20:01.000 to know what your house will sell for, he'll do 369 00:20:01.000 --> 00:20:05.200 a complete analysis, detailed analysis, free of charge complimentary three 370 00:20:05.279 --> 00:20:08.279 oh three nine two zero sixteen twenty two. Frank Duran, 371 00:20:08.599 --> 00:20:15.519 the real Estateman dot com. Go with a sure thing 372 00:20:15.640 --> 00:20:18.960 Denver's best roofer Excel Roofing dot com. You don't pay 373 00:20:18.960 --> 00:20:25.079 a cent until you're content. Time for an insurance check 374 00:20:25.160 --> 00:20:29.039 up free, no obligation. In comparison, call Compass insurance paying 375 00:20:29.039 --> 00:20:32.079 too much your coverage at dozens of insurance companies find 376 00:20:32.119 --> 00:20:34.480 out now three all three seven to seven to one help. 377 00:20:34.599 --> 00:20:37.240 You'll think you're his only customer when you choose Frank 378 00:20:37.319 --> 00:20:39.759 durand the real estate man dot com to list your 379 00:20:39.799 --> 00:20:42.920 home with Remax Alliance three all three nine two zero 380 00:20:43.079 --> 00:20:54.759 sixteen twenty two. Hi Tom Martino here three all three 381 00:20:55.000 --> 00:20:58.200 seven one three talk seven one three eight two five five. 382 00:20:58.240 --> 00:21:00.359 Welcome to the only show of us kind anywhere. We're 383 00:21:00.359 --> 00:21:02.920 talking to Bob Logan plumb Line Services. I asked people 384 00:21:03.359 --> 00:21:05.680 about restaurants they think should be closed. 385 00:21:05.759 --> 00:21:09.200 Chili's came up more than one person. 386 00:21:09.319 --> 00:21:12.319 I remember when the kids we like Chili's, man, I 387 00:21:12.480 --> 00:21:15.200 like chili And what about Applebee's. 388 00:21:15.279 --> 00:21:17.839 They used to haveish free stuff for kids, like on 389 00:21:18.160 --> 00:21:20.680 if you brought your kids to apple Bee's, like on Tuesday, 390 00:21:20.720 --> 00:21:26.000 they'd eat free. Remember a black eyed pea? We went 391 00:21:26.000 --> 00:21:28.839 into the one in Castle Rock. They used to have 392 00:21:28.960 --> 00:21:34.720 the Yeah. 393 00:21:32.640 --> 00:21:36.319 Well, what happened was the national company went out and 394 00:21:36.359 --> 00:21:40.680 then locally a guy tried to keep the black eyed 395 00:21:40.680 --> 00:21:42.160 peas alive. And you tried to do a. 396 00:21:42.119 --> 00:21:46.480 Pretty that's okay. 397 00:21:46.519 --> 00:21:51.079 That was on this list. What about TGI Fridays and 398 00:21:51.440 --> 00:21:53.960 one of those forever there used to be one by parking, 399 00:21:55.599 --> 00:21:58.519 You said, red Lobster. What about Boston Market. Now, they 400 00:21:58.559 --> 00:22:00.519 had pretty good chicken. We had an. 401 00:22:00.359 --> 00:22:04.680 Employee whose wife worked at AH in corporate years ago. 402 00:22:04.799 --> 00:22:06.559 There was a period of time and they were on 403 00:22:06.599 --> 00:22:08.200 top of the chicken game for sure. 404 00:22:08.759 --> 00:22:11.240 Well when they just did chicken. When they're Boston Chicken, 405 00:22:11.279 --> 00:22:13.759 they're the fastest growing franchise in history. 406 00:22:13.480 --> 00:22:16.079 That's crazy. And then then they went stupid. 407 00:22:15.799 --> 00:22:18.599 And they decided to be Boston Market and do turkey 408 00:22:18.759 --> 00:22:19.720 and meat loaf. 409 00:22:19.839 --> 00:22:22.279 And have you ever been, either of you ever been 410 00:22:22.319 --> 00:22:26.079 to Sam's Number three down by the theaters. Yes, I 411 00:22:26.119 --> 00:22:30.160 have never seen a more robust menu, and I don't 412 00:22:30.160 --> 00:22:31.039 think I like it. 413 00:22:31.119 --> 00:22:33.720 I mean they have now when you say down near 414 00:22:33.799 --> 00:22:35.359 the theaters, mark, what are you talking? 415 00:22:35.640 --> 00:22:37.519 What are you talking about the theaters? 416 00:22:38.119 --> 00:22:38.960 I like the bule. 417 00:22:40.400 --> 00:22:43.279 You can walk up and there's a Sam's number three 418 00:22:43.359 --> 00:22:45.839 right there is, And there's a Sam's over off lead Stale. 419 00:22:45.880 --> 00:22:51.240 I think, yeah that, but yeah there was on Cherry 420 00:22:51.440 --> 00:22:53.960 on Cherry. Do you think of menus like that where 421 00:22:54.000 --> 00:22:55.279 you can get Italian? 422 00:22:55.319 --> 00:22:58.759 I love it? You like those. I love Sam's Massive, 423 00:22:59.440 --> 00:23:03.400 I love Sam's. I don't recall Italian on Sam's, but Sam's. 424 00:23:03.440 --> 00:23:07.680 I love farm no matter what number it is Sam's 425 00:23:07.759 --> 00:23:11.000 on Cherry. I go there, Stephanie and I go there. 426 00:23:11.440 --> 00:23:15.720 I like it, I like and I often wonder you 427 00:23:15.759 --> 00:23:17.200 want to talk about a menu? 428 00:23:17.480 --> 00:23:18.759 For God's sakes, do you remember what? 429 00:23:18.920 --> 00:23:21.480 Was it the cheesecake factory or the spaghetti or were 430 00:23:21.480 --> 00:23:22.759 those ones where there's a book? 431 00:23:23.279 --> 00:23:26.440 I mean, we still like and I will hit cheesecake 432 00:23:26.599 --> 00:23:28.880 usually when we're out of town, because they're everywhere. 433 00:23:29.000 --> 00:23:31.960 They're not bad. I mean it's like, it's okay, no, no, 434 00:23:32.160 --> 00:23:34.680 isn't that where they hand you They almost hand you 435 00:23:34.720 --> 00:23:37.759 like a whole frickin' book. It's pretty big. It's a menu, 436 00:23:38.640 --> 00:23:41.480 oh man. And then you wonder how do they train 437 00:23:41.599 --> 00:23:42.119 people for that? 438 00:23:42.759 --> 00:23:44.759 Phil? Go ahead, what's happening with you? Phil? 439 00:23:45.799 --> 00:23:46.039 Hey? 440 00:23:46.240 --> 00:23:46.559 Tom? 441 00:23:46.599 --> 00:23:51.880 Are you turning into Hollie Mondale? Germs everywhere? 442 00:23:52.279 --> 00:23:57.680 There's germs everywhere, Cowie Mondel, Yes, he's OCD Howie. 443 00:23:58.519 --> 00:23:59.839 It's Howie Mandel. 444 00:24:00.599 --> 00:24:07.240 And I'm more like our hues right now? You know? Now, Phil, 445 00:24:07.319 --> 00:24:10.920 do you worry about seriously? I'm not a germophobe. I'm 446 00:24:10.960 --> 00:24:14.359 really not. I mean, even during COVID when people were 447 00:24:14.400 --> 00:24:17.799 going crazy. Now I use common sense. But are you 448 00:24:18.119 --> 00:24:20.440 what do you do you care about germs. Of course 449 00:24:20.480 --> 00:24:26.039 you must a little, right, not too much. 450 00:24:26.160 --> 00:24:30.480 I'm more worried, okay, cod. 451 00:24:30.640 --> 00:24:35.000 Now, I I agree with Mark that you have to 452 00:24:35.079 --> 00:24:39.000 let your immune system have microdoses of everything, and you 453 00:24:39.039 --> 00:24:42.640 can't just always sanitize everything because it will hurt you. 454 00:24:43.000 --> 00:24:44.039 And I do agree with that. 455 00:24:45.440 --> 00:24:48.240 I believe that many people keep their kids in a 456 00:24:48.279 --> 00:24:51.079 bubble and that hurts the kids over the long run. 457 00:24:52.759 --> 00:24:57.440 But what here's the bottom line. There are a lot 458 00:24:57.480 --> 00:24:59.720 of There is a lot of crap out there. I mean, 459 00:24:59.720 --> 00:25:03.759 there really is a lot of garbage out there. People 460 00:25:03.839 --> 00:25:09.279 are filthy. I can't tell you how many times I've 461 00:25:09.400 --> 00:25:14.079 been in a restaurant in the restroom and watched employees 462 00:25:14.119 --> 00:25:16.400 come and not wash their hands. 463 00:25:17.680 --> 00:25:19.200 Have you ever seen that, you know? 464 00:25:19.480 --> 00:25:21.799 I mean they had the smock on or whatever they 465 00:25:21.839 --> 00:25:25.200 call it, and you can tell they're an employee and 466 00:25:25.640 --> 00:25:28.400 they come in and then they go out and they 467 00:25:28.440 --> 00:25:31.319 didn't wash their hands. Now I've seen them. I've seen 468 00:25:31.359 --> 00:25:36.480 a lot of people do that. So I have a 469 00:25:36.519 --> 00:25:40.680 trivia question, not a trivia question, what would you do question? 470 00:25:40.839 --> 00:25:41.920 Because this happened to me. 471 00:25:43.039 --> 00:25:45.880 I was at a TV station and I was going 472 00:25:45.960 --> 00:25:49.200 for an interview, and I went to the restroom before 473 00:25:49.240 --> 00:25:52.640 stopping into the newsroom and checking in to be interviewed. 474 00:25:53.559 --> 00:25:56.279 While I was in the restroom, I hear a guy 475 00:25:57.119 --> 00:26:00.079 in the stall blah blah blah. Okay, So then I 476 00:26:00.079 --> 00:26:03.079 I'm using the urinal. He comes out and leaves and 477 00:26:03.119 --> 00:26:05.680 didn't wash his hands. He didn't notice me. I'm in 478 00:26:05.720 --> 00:26:07.480 the urnal and I'm trying to stay private. 479 00:26:07.559 --> 00:26:10.720 You're lying, you know why. I know what you're talking about. 480 00:26:10.720 --> 00:26:13.599 And it wasn't at the station. It was at a restaurant. 481 00:26:13.640 --> 00:26:16.440 It was yep, and I know exactly who it was, 482 00:26:16.839 --> 00:26:19.319 and I well, it was so disgusted. 483 00:26:19.359 --> 00:26:21.559 You might have a you might have a similar story 484 00:26:21.559 --> 00:26:24.200 that I told, but this one was the news director. 485 00:26:24.680 --> 00:26:26.400 And I remember it because it was in Tampa. 486 00:26:26.480 --> 00:26:28.279 Oh my god. And I come out of the bath 487 00:26:28.759 --> 00:26:30.119 I come out of the bed. So I come out 488 00:26:30.160 --> 00:26:32.480 of the bathroom and go to the newsroom. The guy 489 00:26:32.559 --> 00:26:36.240 that was just in there using the dumper and comes out. 490 00:26:36.599 --> 00:26:39.279 He was the guy that left out. Then he walks 491 00:26:39.359 --> 00:26:42.319 up to me and extends his hand to shake his hand, 492 00:26:43.279 --> 00:26:46.039 and I shook his hand. Okay, I'm gonna be honest 493 00:26:46.039 --> 00:26:49.480 with you, because you know, I don't know. I just 494 00:26:49.640 --> 00:26:53.079 you know here. Well, I didn't touch anything. I kept 495 00:26:53.079 --> 00:26:55.319 the hand in my pocket. But what were you talking about? Mark? 496 00:26:55.319 --> 00:26:55.640 Which one? 497 00:26:55.640 --> 00:26:56.079 Where you're going? 498 00:26:56.160 --> 00:26:58.759 So you and I and someone else, I will just 499 00:26:58.839 --> 00:27:03.480 say that was or is in radio. We're at a 500 00:27:03.559 --> 00:27:08.240 restaurant and we came out, all three of us ended 501 00:27:08.319 --> 00:27:10.960 up in the bathroom at one time, and I got 502 00:27:10.960 --> 00:27:13.519 out of there first. And then when you came out, 503 00:27:14.119 --> 00:27:17.680 you said, I can't believe it. He was in the stall, 504 00:27:18.079 --> 00:27:21.519 came out, did not wash his hands at all. And 505 00:27:21.559 --> 00:27:23.839 then we were all sitting ready to leave, to go 506 00:27:23.880 --> 00:27:27.480 get into our cars, and we said goodbye, and he 507 00:27:27.559 --> 00:27:29.720 put his hand out to shake your hand. 508 00:27:30.480 --> 00:27:34.640 And I know I would never say who it was, 509 00:27:34.720 --> 00:27:42.640 but I was disgusted. Man, it's amazing how many people 510 00:27:42.799 --> 00:27:45.880 wash hands. Now I want you and I swear to 511 00:27:45.920 --> 00:27:48.920 God there will be people. If you're really. 512 00:27:48.720 --> 00:27:50.160 Honest, you're going to admit this. 513 00:27:51.279 --> 00:27:55.319 The way they determine if they wash their hands is 514 00:27:55.400 --> 00:27:59.200 if someone else is in the restroom. Am I lying? 515 00:27:59.440 --> 00:28:00.119 Or am I dying? 516 00:28:00.640 --> 00:28:01.319 Is that the truth? 517 00:28:01.799 --> 00:28:05.160 They look around, if someone's watching him, they'll wash their hands. 518 00:28:05.480 --> 00:28:06.799 If not, they leave. 519 00:28:07.559 --> 00:28:09.640 And yeah, but no wondering, how do you know that 520 00:28:09.839 --> 00:28:12.240 is that just you just guessing. 521 00:28:12.359 --> 00:28:14.160 I mean, how would you know if if there's no 522 00:28:14.200 --> 00:28:16.440 one in there with them? 523 00:28:16.640 --> 00:28:18.519 Holy crap, I just gave myself away. 524 00:28:18.519 --> 00:28:19.559 He just told on himself. 525 00:28:19.759 --> 00:28:21.480 Yeah, it's the only person, all right. 526 00:28:21.359 --> 00:28:25.839 Oh my god, No, no, I just you did just 527 00:28:25.920 --> 00:28:26.839 give yourself up. 528 00:28:30.839 --> 00:28:30.920 No. 529 00:28:31.640 --> 00:28:34.119 I know it because I walk in and I can 530 00:28:34.160 --> 00:28:36.000 see people contemplating. 531 00:28:37.680 --> 00:28:40.640 Now you're trying to nab me. I'm a very sanitary pro. 532 00:28:40.799 --> 00:28:44.440 By the way, Sam's number three. Their menu You ready 533 00:28:44.480 --> 00:28:48.880 for this? Sixteen pages? You name it, they have it. 534 00:28:49.000 --> 00:28:51.680 That is the most remarkable menu I've ever heard of. 535 00:28:52.119 --> 00:28:55.440 Chef Ramsey would hate that, Yeah, exactly, Chef Ramsey says, 536 00:28:55.519 --> 00:28:55.880 keep it. 537 00:28:55.839 --> 00:29:01.200 Simple, sixteen page, Bob, it's insane. Okay. We have a 538 00:29:01.279 --> 00:29:02.480 question about water heaters. 539 00:29:03.319 --> 00:29:05.400 This is a really good one, so hang on and 540 00:29:05.440 --> 00:29:08.519 we'll talk about that coming up, because people, this isn't 541 00:29:08.519 --> 00:29:11.359 a I had the same question about why the water 542 00:29:11.400 --> 00:29:13.160 is hotter in the summer and you don't touch the 543 00:29:13.200 --> 00:29:16.640 water heater and your house is heated. But we'll talk 544 00:29:16.640 --> 00:29:18.440 about that in more coming up. Three oh three seven 545 00:29:18.519 --> 00:29:20.240 one three talks seven one three two five to five. 546 00:29:20.279 --> 00:29:24.799 Compass Insurance Group Free insurance Checkups and this is really 547 00:29:24.839 --> 00:29:27.799 free and it's true. If you want to know, will 548 00:29:27.960 --> 00:29:30.880 it work for you? Are you paying too much? Paying 549 00:29:30.880 --> 00:29:32.920 too little? They'll tell you three oh three nine nine 550 00:29:33.000 --> 00:29:40.480 six nine thou go with a sure thing Denver's best 551 00:29:40.559 --> 00:29:43.440 roofer Excel Roofing dot com. You don't pay a cent 552 00:29:43.640 --> 00:29:49.680 until you're content. Wait time for an insurance checkup free, 553 00:29:49.759 --> 00:29:53.519 no obligation. In comparison, call Compass Insurance. Paying too much 554 00:29:53.640 --> 00:29:56.559 your coverage at dozens of insurance companies find out now 555 00:29:56.640 --> 00:29:58.920 three all three seven to seven to one help. You'll 556 00:29:58.960 --> 00:30:01.720 think you're his only customer when you choose Frank Durand 557 00:30:01.680 --> 00:30:04.160 the real estate Man dot com to list your home 558 00:30:04.359 --> 00:30:07.519 with Remax Alliance three oh three nine two zero sixteen 559 00:30:07.599 --> 00:30:21.480 twenty two. Hey, I'm Tom Martino, your troubleshooter three oh 560 00:30:21.519 --> 00:30:25.319 three seven one three talk seven one three eight two 561 00:30:25.319 --> 00:30:31.720 five five. John has a comment on uh germs, Go ahead, John, 562 00:30:31.799 --> 00:30:32.400 what's happening? 563 00:30:33.839 --> 00:30:34.079 Yeah? 564 00:30:34.920 --> 00:30:41.599 Uh over sixty diabetic smoker work, the entire pandemic work 565 00:30:41.680 --> 00:30:44.279 and garbage. And I never got COVID. 566 00:30:44.039 --> 00:30:48.720 Once, doney, What do you attribute that to? 567 00:30:50.079 --> 00:30:53.119 Immune system? 568 00:30:53.200 --> 00:30:53.440 Yeah? 569 00:30:53.559 --> 00:30:53.960 But what? 570 00:30:54.039 --> 00:30:56.799 But but what did you do to help your immune system? 571 00:30:56.880 --> 00:30:59.039 Or is it just God given? Because some people have 572 00:30:59.079 --> 00:31:03.319 good genes and truly they're blessed with them. And you know, 573 00:31:03.440 --> 00:31:06.640 I think in health, I think eighty to ninety percent. Well, 574 00:31:06.920 --> 00:31:09.960 I would say eighty percent is what you're dealt at 575 00:31:10.000 --> 00:31:12.319 birth and the rest you can manipulate. 576 00:31:14.200 --> 00:31:18.720 Well, one unfortunate I was born, I had cancer, survived that, 577 00:31:19.000 --> 00:31:23.400 and I'm still standing. I guess good genes, I guess 578 00:31:23.960 --> 00:31:26.000 I don't know that chicken soup. 579 00:31:29.039 --> 00:31:32.400 Okay, how is your overall health. 580 00:31:34.440 --> 00:31:35.000 Diabetic? 581 00:31:36.880 --> 00:31:38.960 And I mean like other than that I met, I 582 00:31:39.039 --> 00:31:41.119 met other than that, How are you managing all that? 583 00:31:42.720 --> 00:31:46.119 Well, my job is physical, twelve hours a day. I 584 00:31:46.160 --> 00:31:48.559 do just fine, one day at a time. 585 00:31:52.319 --> 00:31:57.279 Okay, Well, you know what I think. There were some people, 586 00:31:57.599 --> 00:31:59.640 and thank you for your call. There were some people. 587 00:32:00.559 --> 00:32:05.519 I mean, there are some people that got COVID just 588 00:32:05.559 --> 00:32:09.279 looking at somebody. Then there's others that they couldn't get 589 00:32:09.319 --> 00:32:11.640 COVID if they tried. I don't even understand it. Well 590 00:32:11.680 --> 00:32:12.960 the other now there are other people. 591 00:32:13.160 --> 00:32:15.599 The other thing with COVID that was remarkable is how 592 00:32:15.640 --> 00:32:18.799 it would affect different people. Some people might be sick, 593 00:32:18.920 --> 00:32:21.640 deathly sick in the hospital, and other people you know, 594 00:32:21.720 --> 00:32:22.759 they had the sniffles. 595 00:32:22.839 --> 00:32:27.799 I mean it's really crazy. Yeah. Now I never got 596 00:32:27.839 --> 00:32:30.559 COVID and don't know why. But I will say this. 597 00:32:31.319 --> 00:32:33.160 I'm not going to be sitting here bragging about health, 598 00:32:33.160 --> 00:32:35.400 because anything can happen to anybody. But I will say 599 00:32:35.400 --> 00:32:40.240 this overall, that my family history is really good, thank goodness. 600 00:32:40.279 --> 00:32:43.440 But I will tell you that there are some people 601 00:32:43.759 --> 00:32:46.559 and is it family history or not? You know, people 602 00:32:46.640 --> 00:32:51.000 that live like crap. I mean like crap, but their 603 00:32:51.079 --> 00:32:55.400 blood work is normal and they have great physicals and they. 604 00:32:55.799 --> 00:32:57.240 Don't do anything. 605 00:32:58.160 --> 00:33:00.799 I don't get that part. I mean, is that all 606 00:33:00.920 --> 00:33:04.640 heredity do you think? I mean, there are people that 607 00:33:04.720 --> 00:33:11.880 are just crazy, un let's say, unhealthy living, but you 608 00:33:11.960 --> 00:33:14.759 can't tell by their blood work or by themselves. 609 00:33:14.759 --> 00:33:15.440 You can't tell. 610 00:33:15.920 --> 00:33:22.279 Now people are talking about things that are not clean. 611 00:33:22.400 --> 00:33:28.799 What about escalators? Hot tubs? Now, hot tubs though, like 612 00:33:28.839 --> 00:33:32.400 at a gym, if they're done right that chlorine and everything, 613 00:33:32.400 --> 00:33:36.079 You're not gonna get germs in a hot tub. What 614 00:33:36.160 --> 00:33:39.079 about a gas pump? You know, I don't know what 615 00:33:39.079 --> 00:33:42.119 do you think about gas pumps? I never even thought 616 00:33:42.119 --> 00:33:47.400 of gas pumps as being unhealthy. Somebody else wants to 617 00:33:47.519 --> 00:33:53.079 chime in and say that they would never ever ever 618 00:33:53.319 --> 00:33:55.440 touch a doorknob anywhere, no matter where they are. 619 00:33:55.480 --> 00:33:56.279 And I get it. 620 00:33:56.319 --> 00:34:02.559 Everybody touches doorknobs, right, you know what would be the 621 00:34:02.559 --> 00:34:06.359 most clever way, Like like, you can't walk around spraying everything, 622 00:34:06.680 --> 00:34:07.359 But what is. 623 00:34:07.319 --> 00:34:08.719 A clever way to stay healthy? 624 00:34:08.960 --> 00:34:09.239 Tom? 625 00:34:09.480 --> 00:34:10.400 Like touching things? 626 00:34:10.599 --> 00:34:13.599 Tom? Don't touch it? Yes, that's it. 627 00:34:13.760 --> 00:34:15.000 Just don't touch your pick. 628 00:34:14.920 --> 00:34:17.760 Your nose, don't touch your face. Oh, I get it, 629 00:34:17.840 --> 00:34:19.760 years ago. I get it. Rarely get sick. 630 00:34:21.679 --> 00:34:23.199 You know what, You're right? 631 00:34:23.360 --> 00:34:26.519 Rather than worrying about your hand, you say, look, you know, 632 00:34:26.639 --> 00:34:29.199 it's not the hand that makes me sick. It's when 633 00:34:29.239 --> 00:34:31.360 the hand goes to the mouth or nose or eyes 634 00:34:31.480 --> 00:34:32.519 or whatever. Right is that? 635 00:34:32.559 --> 00:34:33.199 Which you know? 636 00:34:33.280 --> 00:34:36.719 That's a good point. The other thing, that's a really 637 00:34:36.719 --> 00:34:37.199 good point. 638 00:34:37.320 --> 00:34:40.639 The other thing I'll say is we never get the 639 00:34:40.719 --> 00:34:43.639 flu ever, and we get the flu shot every year. 640 00:34:43.719 --> 00:34:46.159 That is one thing Susanne and I do. And I 641 00:34:46.199 --> 00:34:48.039 can't remember the last time either of. 642 00:34:48.039 --> 00:34:48.960 Us ever had the flu. 643 00:34:50.239 --> 00:34:51.599 You do get the flu shot. 644 00:34:51.440 --> 00:34:53.960 Every year forever. I don't even remember not getting it. 645 00:34:54.159 --> 00:34:57.119 I get the high dose because of the senior thing. 646 00:34:57.199 --> 00:35:00.039 I get the high dose of flu shot. But I 647 00:35:00.000 --> 00:35:01.840 I don't get the COVID part of it, and I'll 648 00:35:01.880 --> 00:35:05.000 do you Ella all right, We got more coming up 649 00:35:05.000 --> 00:35:07.480 on The Troubleshooter Show. And I do have some questions 650 00:35:07.480 --> 00:35:10.280 here for Bob about heaters. I gotta get to a 651 00:35:10.480 --> 00:35:16.480 water heaters. I'm Tom MARTINOZ stick around, go with a 652 00:35:16.519 --> 00:35:20.079 sure thing Denver's best roofer Excel Roofing dot com. You 653 00:35:20.079 --> 00:35:25.880 don't pay a cent until you're content. Time for an 654 00:35:25.880 --> 00:35:29.519 insurance check up free, no obligation. In comparison, call Compass 655 00:35:29.559 --> 00:35:32.840 Insurance paying too much your coverage at dozens of insurance 656 00:35:32.880 --> 00:35:35.360 companies find out now three all three seven to seven 657 00:35:35.360 --> 00:35:38.119 to one help. You'll think you're his only customer when 658 00:35:38.159 --> 00:35:40.639 you choose Frank durand the real estate Man dot com 659 00:35:40.679 --> 00:35:43.800 to list your home with Remax Alliance three oh three 660 00:35:43.880 --> 00:35:46.960 nine two zero sixteen twenty two. 661 00:35:51.039 --> 00:35:55.519 Ripped news advice. 662 00:35:55.760 --> 00:35:56.360 You don't have. 663 00:35:58.599 --> 00:35:59.400 Come run in. 664 00:36:02.280 --> 00:36:04.519 Shooter's gonna help come. 665 00:36:04.800 --> 00:36:07.920 Man Dix, he is the Troubleshooter Show. 666 00:36:08.559 --> 00:36:13.239 No Tom Martino, Hi. 667 00:36:12.920 --> 00:36:15.800 Tom Martino here, Welcome to the show. Three O three 668 00:36:16.280 --> 00:36:19.880 seven one three talk three O three seven one three 669 00:36:19.960 --> 00:36:23.440 eight two five five Let me bring in our studio here. 670 00:36:23.480 --> 00:36:27.119 We got Mark Major, Mark Major, We got Bob Logan 671 00:36:27.159 --> 00:36:31.199 from Plumbline Services. Deputy bows in there and uh I'm 672 00:36:31.239 --> 00:36:36.079 at the remote studio, the bat Cave, so to speak. 673 00:36:36.360 --> 00:36:40.559 Welcome people. Let's talk about making your life a little easier. 674 00:36:40.679 --> 00:36:43.400 Waterpros dot net. They're doing a whole water system for 675 00:36:43.559 --> 00:36:47.760 softening and treatment and reverse osmosis filter. I mean, I 676 00:36:47.800 --> 00:36:49.679 never saw a price like this ever, thirty one ninety 677 00:36:49.719 --> 00:36:52.920 five for Valentine's Day special waterpros dot net three O 678 00:36:53.000 --> 00:36:55.239 three eight six two five five five four. That's what 679 00:36:55.280 --> 00:36:58.079 they specialize in and do. And you can do both 680 00:36:58.119 --> 00:37:02.280 systems which are normally thousands on for thirty one ninety 681 00:37:02.320 --> 00:37:06.719 five for both whole house protection three oh three. 682 00:37:07.559 --> 00:37:08.760 So that's by the way. 683 00:37:08.960 --> 00:37:11.159 Water pros eight six two three oh three eight six 684 00:37:11.199 --> 00:37:14.119 two five five five four waterpros dot net. Hey, welcome, 685 00:37:14.239 --> 00:37:17.480 and speaking of water, Bob is with us from plumb 686 00:37:17.519 --> 00:37:21.679 Line Services and Tom's gott wants to talk about something 687 00:37:21.719 --> 00:37:23.679 with Advent Health, and then we're going to talk about 688 00:37:23.679 --> 00:37:26.719 water heaters. Bob, I have some very interesting questions on 689 00:37:26.800 --> 00:37:30.960 water heaters. Tom, you first, welcome to the show. Everyone 690 00:37:30.960 --> 00:37:33.719 who calls gets priority three three seven to one three 691 00:37:33.800 --> 00:37:36.119 talk seven one three two five five Go ahead, sir, 692 00:37:36.239 --> 00:37:36.880 what's going on? 693 00:37:38.519 --> 00:37:40.960 Well, Hi Tom, thanks for taking my call. Here's what's 694 00:37:41.000 --> 00:37:44.199 going on. I have to sign a contract with AdvV 695 00:37:44.320 --> 00:37:47.920 Health to see my doctor, and the contract has a 696 00:37:48.000 --> 00:37:51.559 thing about my own personal property where they claim I 697 00:37:51.679 --> 00:37:55.480 need to give them my stuff for safe keeping while 698 00:37:55.480 --> 00:37:58.760 I'm in there keeping and if I don't then there now. 699 00:37:58.679 --> 00:37:59.679 Now, can you tell me? 700 00:38:00.039 --> 00:38:02.079 Can you tell me what you're talking about, like your 701 00:38:02.199 --> 00:38:06.000 rings and glasses and hearing aids. Is that what you're 702 00:38:06.000 --> 00:38:06.559 talking about? 703 00:38:08.280 --> 00:38:11.840 It says personal property and valuable, So I guess, yeah, 704 00:38:12.000 --> 00:38:14.519 anything which would include myself. 705 00:38:14.559 --> 00:38:18.719 So yeah, I've done that before when I went in 706 00:38:18.760 --> 00:38:21.920 for surgery for my back, though my wife just took everything. 707 00:38:21.960 --> 00:38:24.559 I didn't leave anything of value except my cell phone. 708 00:38:25.159 --> 00:38:28.159 But what particularly are you concerned about? 709 00:38:29.280 --> 00:38:32.280 I say, they're limiting their liability to one hundred dollars. 710 00:38:33.639 --> 00:38:34.320 I understand. 711 00:38:34.360 --> 00:38:37.559 But what is it that you have on you that 712 00:38:37.599 --> 00:38:39.519 you will put in that little plastic bag? 713 00:38:40.920 --> 00:38:44.880 Oh well, you know that's I wouldn't have anything. I'd 714 00:38:44.880 --> 00:38:46.840 have everything that I came in with because I don't 715 00:38:46.840 --> 00:38:48.960 have a wife and I don't have a friend to 716 00:38:49.000 --> 00:38:50.960 go with me, so I'm all alone. 717 00:38:50.960 --> 00:38:54.519 Ah, okay, so give me an idea of what you have. 718 00:38:54.599 --> 00:38:56.760 You have your cell phone, your keys, what else? 719 00:38:58.840 --> 00:39:01.559 One time, when I was doing hospital stayed not long ago, 720 00:39:01.599 --> 00:39:04.440 I had to take in my seat pat machine for breathing. 721 00:39:04.760 --> 00:39:09.400 That's ah, and that's yeah, more than one hundred dollars. 722 00:39:10.920 --> 00:39:14.719 So now what will you be doing? Surgery? Oh? 723 00:39:14.760 --> 00:39:17.559 This? Yeah, this was surgery? 724 00:39:17.880 --> 00:39:19.400 And was anything missing? 725 00:39:20.920 --> 00:39:24.360 No, nothing's missing. Everything went well, Hey, it's just that 726 00:39:24.840 --> 00:39:25.800 this is a new contract. 727 00:39:25.880 --> 00:39:28.199 No, No, you bring up a good point. No, you 728 00:39:28.239 --> 00:39:30.400 bring up a good point. I mean you really do. 729 00:39:32.199 --> 00:39:38.039 I never actually looked at that disclosure because I mean I imagine. 730 00:39:38.000 --> 00:39:40.199 But but who in their right mind would go to 731 00:39:40.280 --> 00:39:43.760 surgery with anything valuable? I mean you say you don't 732 00:39:43.760 --> 00:39:45.599 have a wife. You had to have someone to come 733 00:39:45.639 --> 00:39:49.280 with you to pick you up, right, I mean right, Tom? 734 00:39:49.360 --> 00:39:53.760 No, I used to concier service. 735 00:39:53.960 --> 00:39:58.199 Okay, got it. So why wouldn't you just leave take 736 00:39:58.239 --> 00:40:00.639 nothing with you? Curious? 737 00:40:00.679 --> 00:40:02.079 I'm not trying to challenge you. 738 00:40:02.119 --> 00:40:05.760 I'm just saying, why wouldn't you just take your phone? 739 00:40:05.840 --> 00:40:06.199 That's it? 740 00:40:08.400 --> 00:40:11.960 Well, that's enough, No, I get it. 741 00:40:12.000 --> 00:40:15.480 That's worth more than one hundred bucks. But certainly it's 742 00:40:15.559 --> 00:40:19.119 not something that people steal a lot anymore with all 743 00:40:19.159 --> 00:40:23.119 the protections on it. What were you concerned about particularly? 744 00:40:23.199 --> 00:40:25.480 I'm just curious. You do bring up a good point. 745 00:40:25.639 --> 00:40:27.559 People shouldn't bring stuff with him. You bring up a 746 00:40:27.559 --> 00:40:31.840 good point. So so I want to know in your case, though, 747 00:40:31.840 --> 00:40:33.400 what were you concerned about. 748 00:40:35.239 --> 00:40:39.039 Oh, I'm concerned about losing my stuff, for being damaged 749 00:40:39.039 --> 00:40:39.599 to whatever. 750 00:40:41.000 --> 00:40:44.440 Can you give me an idea of what stuff? I'm 751 00:40:44.480 --> 00:40:46.599 just curious. 752 00:40:47.320 --> 00:40:50.679 Okay, well, okay, You're asking good questions. And and again 753 00:40:50.719 --> 00:40:52.280 I'm going to go back to my cell phone as 754 00:40:52.320 --> 00:40:54.199 being one and I'm gonna. 755 00:40:53.960 --> 00:40:56.679 Go, Okay, I get you there, that one, I get you, 756 00:40:56.840 --> 00:40:58.519 I get you. 757 00:40:58.559 --> 00:41:02.000 Nobody would want to steal this pap machine, I don't guess, 758 00:41:02.039 --> 00:41:04.280 although you never know what's going on and who might 759 00:41:04.320 --> 00:41:07.239 want to try to take it over to the pawnshop. 760 00:41:08.119 --> 00:41:10.920 And so I doubt anyone would say that has to 761 00:41:10.920 --> 00:41:12.800 be by prescription, So I doubt it. 762 00:41:13.280 --> 00:41:15.719 So what else do you have? Jewelry? 763 00:41:17.440 --> 00:41:20.280 No, I wouldn't take any jewelry with me. Now in 764 00:41:20.320 --> 00:41:22.840 the winter time, sometimes I'll wear a leather coat that's 765 00:41:24.079 --> 00:41:26.840 you know, it's used now, so it's barely one hundred dollars, 766 00:41:26.880 --> 00:41:27.480 but still. 767 00:41:27.360 --> 00:41:27.800 I get it. 768 00:41:27.920 --> 00:41:29.679 Hey, have you ever brought this up to them? What 769 00:41:29.719 --> 00:41:30.239 do they say? 770 00:41:32.360 --> 00:41:34.280 You know, I've been working with them, I've been trying 771 00:41:34.320 --> 00:41:39.280 to get resolved, and their customer representatives are kind of 772 00:41:39.360 --> 00:41:41.280 running me in circle saying I need to get an 773 00:41:41.320 --> 00:41:44.719 exception to their legal department. Did they say they filed 774 00:41:44.719 --> 00:41:47.800 it through their legal But I've heard nothing, And I 775 00:41:47.880 --> 00:41:49.639 keep waiting and keep waiting and keep waiting. 776 00:41:49.719 --> 00:41:51.599 You're not going to get You're not going to get 777 00:41:51.719 --> 00:41:53.840 let's just be straight. You're not going to get any 778 00:41:53.920 --> 00:41:56.679 kind of You're not going to get an exception. 779 00:41:56.840 --> 00:41:57.039 Man. 780 00:41:58.800 --> 00:42:02.079 You know, hey, you just just real quick, guys, this 781 00:42:02.159 --> 00:42:06.719 is amazing. People steal SEATPAP machines right and left. Man, Yeah, 782 00:42:07.159 --> 00:42:09.000 I did. Dare to google it for the hell of it. 783 00:42:09.039 --> 00:42:12.840 They're pretty sought after, really, Like here's an example. A 784 00:42:12.880 --> 00:42:16.519 couple stole a seapap machine from Advance Home Care stores 785 00:42:16.719 --> 00:42:18.440 and then they sell them on Craigslist. 786 00:42:18.760 --> 00:42:20.320 A branch manager of. 787 00:42:20.440 --> 00:42:24.960 Opera Healthcare stole SEAPAP machines for four years and sold 788 00:42:25.000 --> 00:42:29.480 them under an alias. I mean, it's unbelievable, It's crazy. 789 00:42:29.599 --> 00:42:31.639 How much are those things? I mean, are they like 790 00:42:31.679 --> 00:42:32.920 a thousand bucks or what. 791 00:42:35.679 --> 00:42:38.039 You're asking me? I remember back, I think it was 792 00:42:38.079 --> 00:42:39.760 a couple of thousand dollars mark. 793 00:42:39.800 --> 00:42:43.320 They're about twelve to fourteen hundred. They're about twelve to 794 00:42:43.400 --> 00:42:46.719 fourteen hundred. That's amazing, I mean amazing. 795 00:42:47.000 --> 00:42:50.400 And it says it's illegal to sell them period without 796 00:42:50.440 --> 00:42:53.960 a license from a medical equipment reseller. 797 00:42:54.360 --> 00:42:57.239 So I mean, I know, well, it's a prescription. It's 798 00:42:57.239 --> 00:42:57.920 a prescription. 799 00:42:58.559 --> 00:43:01.599 Yeah, it's nuts. I mean, people, just so you guys know, 800 00:43:01.639 --> 00:43:03.039 they're stolen all the time. 801 00:43:04.760 --> 00:43:07.159 I did not realize that way. Who the hell would 802 00:43:07.199 --> 00:43:11.880 have so anyway, yeah, they can have mine. Who'd have sunk? 803 00:43:12.000 --> 00:43:12.760 I'll give it to them. 804 00:43:12.880 --> 00:43:15.280 Hey, you know what, bob do you? Bob, sir? Do 805 00:43:15.320 --> 00:43:16.840 you have one? I? 806 00:43:17.079 --> 00:43:20.880 I do only because I adore and love my wife 807 00:43:21.119 --> 00:43:23.599 and I do snore, and so it keeps me from snoring. 808 00:43:23.800 --> 00:43:27.679 I can't stand that. By the way, I haven't slept 809 00:43:27.679 --> 00:43:28.400 in five years. 810 00:43:28.960 --> 00:43:30.760 Isn't there an operation? You call them? 811 00:43:30.800 --> 00:43:32.760 Because you're not heavy? I mean, you're in. 812 00:43:33.039 --> 00:43:35.760 Perfect weight basically, so it's it's kind of weird you 813 00:43:35.760 --> 00:43:36.360 snore at all. 814 00:43:36.679 --> 00:43:39.880 I have apparently what they call central sleep app Yet 815 00:43:39.920 --> 00:43:40.840 it's not obstructive. 816 00:43:40.960 --> 00:43:42.519 Objective is people who are right. 817 00:43:42.840 --> 00:43:45.119 Oh wait, it's part of the nervous. It's part of 818 00:43:45.119 --> 00:43:45.599 the nervous. 819 00:43:47.280 --> 00:43:48.000 Stop breathing. 820 00:43:48.280 --> 00:43:54.320 Wow, I call that. I call that the sea crap 821 00:43:54.639 --> 00:43:57.400 machine because I did a sleep study once. But that's 822 00:43:57.400 --> 00:43:59.880 when I was two twenty five years ago and I 823 00:44:01.079 --> 00:44:04.920 got a sea crap machine. I felt like an astronaut 824 00:44:05.000 --> 00:44:08.400 going to bed. I mean, you know who, Darth Vader, Honey, 825 00:44:08.800 --> 00:44:14.000 I want to get lucky. I mean it was terraback. 826 00:44:14.079 --> 00:44:16.920 Then you just wore suspenders. I remember when you were heavy, 827 00:44:17.000 --> 00:44:21.000 years and years ago. So the seapat machine never worked. 828 00:44:21.039 --> 00:44:23.199 I'll tell you what did work for me for a while, 829 00:44:23.639 --> 00:44:27.480 and they stopped doing it. It was a dental thing 830 00:44:28.000 --> 00:44:30.880 and they advertised with U S Mark and they did 831 00:44:30.920 --> 00:44:34.880 a dental appliance that moved part of your jaw a 832 00:44:34.920 --> 00:44:38.760 little and it kept me from the startle awake and 833 00:44:38.800 --> 00:44:43.760 all that now I learned. Now now you know, cisy Ah, No, No, 834 00:44:43.840 --> 00:44:46.119 that was for storing, but it's essentially the same thing. 835 00:44:46.159 --> 00:44:49.599 You're right, Mark, here's the thing though, that really worked, 836 00:44:50.199 --> 00:44:53.039 but they stopped doing it because of all the lawsuits 837 00:44:54.039 --> 00:44:59.960 and the lawsuits had to do with people's teeth exactly, 838 00:45:00.199 --> 00:45:03.119 that's exactly right. And so there were a lot of 839 00:45:03.159 --> 00:45:06.480 lawsuits and they stopped doing it, and I was disappointed 840 00:45:06.480 --> 00:45:09.320 because I loved it, and they said it was causing 841 00:45:09.400 --> 00:45:10.599 TMJ and other stuff. 842 00:45:10.880 --> 00:45:12.199 So bottom line is. 843 00:45:13.679 --> 00:45:18.840 It is the kind of thing that that really worked 844 00:45:18.920 --> 00:45:22.000 but had some side effects. So then what I did 845 00:45:22.119 --> 00:45:24.920 was just lost forty five pounds, and then you know, 846 00:45:25.400 --> 00:45:28.159 then more than that, so it never came back. 847 00:45:28.599 --> 00:45:30.719 Now, every once in a while, Bob. 848 00:45:31.000 --> 00:45:31.079 With. 849 00:45:33.440 --> 00:45:38.440 Times maybe it's it's incorporated into almost a nightmare and 850 00:45:38.480 --> 00:45:40.760 you go, oh, like that when you wake up? Do 851 00:45:40.800 --> 00:45:44.360 you ever startle awake? That is a sure sign you have. 852 00:45:44.440 --> 00:45:49.039 It's snoring as another sign, But mine was I narrowed 853 00:45:49.039 --> 00:45:52.480 it down to when I'm sleep sleeping flat on my back, 854 00:45:52.559 --> 00:45:55.000 So I turn on my back and just and sleep. 855 00:45:55.199 --> 00:45:58.519 But if I go on my side or elevate. You know, 856 00:45:58.920 --> 00:46:03.239 we now bought adjustable beds and I love those, by 857 00:46:03.239 --> 00:46:03.719 the way, and you. 858 00:46:03.719 --> 00:46:06.639 Elevate just a little, do you guys? Do you that 859 00:46:06.679 --> 00:46:07.320 can help too? 860 00:46:07.760 --> 00:46:10.840 The one you bought you have is it one mattress 861 00:46:10.920 --> 00:46:11.840 or two mattresses? 862 00:46:13.320 --> 00:46:14.599 Okay? 863 00:46:14.760 --> 00:46:17.800 The one I have here is two mattresses. The one 864 00:46:17.800 --> 00:46:22.400 I have at Steps is one mattress. So obviously the 865 00:46:22.400 --> 00:46:25.440 one mattress is not as convenient because. 866 00:46:25.159 --> 00:46:27.920 We've got to have a mattress, right, you know. To me, 867 00:46:28.000 --> 00:46:29.840 it was just kind of a novelty. I mean, the 868 00:46:29.880 --> 00:46:32.320 bed vibrates and it goes up and down and all that. 869 00:46:32.360 --> 00:46:35.360 But I swear I can't. I think Suzanne uses it 870 00:46:35.400 --> 00:46:37.800 more than anything when she's putting the sheets on. 871 00:46:38.000 --> 00:46:42.960 Truly, But elevating, elevating your head a little work is 872 00:46:43.239 --> 00:46:46.280 really good for you. And also elevating your feet just 873 00:46:46.320 --> 00:46:49.519 a tiny bit, but your head, and what that does 874 00:46:49.599 --> 00:46:51.880 is makes a nice pocket. Plus it gives you the 875 00:46:51.960 --> 00:46:54.239 proper circulation. I mean, there really are a lot of 876 00:46:54.280 --> 00:46:57.440 health benefits. Uh three oh three seven one three talk 877 00:46:57.519 --> 00:47:00.239 seven one three eight two five five. Now we have 878 00:47:00.320 --> 00:47:03.199 more coming up on the Troubleshooter Show. Stay tuned and 879 00:47:03.320 --> 00:47:05.639 I will talk. I promise I'm gonna get to those 880 00:47:05.679 --> 00:47:06.559 water heater things. 881 00:47:07.320 --> 00:47:07.840 Questions. 882 00:47:08.400 --> 00:47:13.079 Kinage Home Solutions for siding windows doorn More Canage has 883 00:47:13.119 --> 00:47:15.719 what you're looking for, A local company sixty five years strong. 884 00:47:16.239 --> 00:47:19.079 I've done business with him the entire time I've been 885 00:47:19.079 --> 00:47:19.679 in Colorado. 886 00:47:19.679 --> 00:47:22.079 Three oh three four to one seventy one. 887 00:47:21.960 --> 00:47:29.960 Hundred go with a sure thing Denver's best roofer Excel 888 00:47:30.079 --> 00:47:33.159 Roofing dot com. You don't pay a cent until you're content. 889 00:47:36.519 --> 00:47:39.719 Time for an insurance check up free, no obligation. In comparison, 890 00:47:39.840 --> 00:47:43.400 call Compass Insurance paying too much your coverage at dozens 891 00:47:43.440 --> 00:47:46.159 of insurance companies find out now three oh three seven 892 00:47:46.159 --> 00:47:48.519 to seven to one help. You'll think you're his only 893 00:47:48.599 --> 00:47:51.079 customer when you choose Frank durand the real estate Man 894 00:47:51.119 --> 00:47:54.519 dot com to list your home with Remax Alliance three 895 00:47:54.599 --> 00:48:02.239 oh three nine two zero sixteen twenty two. Hey, I'm 896 00:48:02.280 --> 00:48:05.840 Tom Martine. Hey guys, so I turned the main light on. 897 00:48:05.880 --> 00:48:07.800 How does it look? Is it better with just the 898 00:48:07.800 --> 00:48:10.880 one light or the two? And don't say anything smart Mark, 899 00:48:10.960 --> 00:48:12.400 like you always look better with less light? 900 00:48:12.599 --> 00:48:18.360 Okay? Bob Logan water heaters? Hey Mark? 901 00:48:18.960 --> 00:48:19.480 Was that Mark? 902 00:48:19.639 --> 00:48:19.880 Hey? 903 00:48:20.039 --> 00:48:22.280 So, water heaters, let's talk about them. 904 00:48:23.280 --> 00:48:24.360 Let's talk water heaters. 905 00:48:24.599 --> 00:48:26.960 Why somebody asked me this? 906 00:48:27.039 --> 00:48:32.920 Okay, they have a high recovery water heater, and they said, 907 00:48:33.199 --> 00:48:38.960 without touching the controls in the summer and fall, they 908 00:48:39.039 --> 00:48:42.719 have all the hot water they can use quick recovery. 909 00:48:42.760 --> 00:48:45.320 They fill up that hot tub and it's steaming hot. 910 00:48:45.639 --> 00:48:50.719 But when they turn it on the same position in 911 00:48:50.760 --> 00:48:53.840 the winter, it doesn't get as hot. They have to 912 00:48:53.840 --> 00:48:56.159 turn it all the way up and they run out 913 00:48:56.199 --> 00:49:00.960 of hot water before the tub is filled. So what 914 00:49:01.280 --> 00:49:04.159 gives bro What gives so A. 915 00:49:04.119 --> 00:49:07.159 Couple of things there. So the water heater, whether you 916 00:49:07.199 --> 00:49:11.320 have a high recovery of standard tank for example, it's 917 00:49:11.400 --> 00:49:16.920 a it's storing water at a certain temperature so that 918 00:49:17.920 --> 00:49:21.880 during the winter, typically the inside of your house gets 919 00:49:21.880 --> 00:49:25.559 a little bit cooler and uh over the overnight. And 920 00:49:25.599 --> 00:49:29.679 so you're okay, between the water heater and the fixtures, 921 00:49:29.880 --> 00:49:32.519 that water is colder during the winter than it would 922 00:49:32.519 --> 00:49:33.280 be in the summer. 923 00:49:34.000 --> 00:49:35.840 Now if they're and I get it, and the water 924 00:49:35.920 --> 00:49:37.679 coming into the house is colder as well. 925 00:49:37.719 --> 00:49:40.480 Correct, the ground water is colder, so the water coming 926 00:49:40.519 --> 00:49:45.519 into the house. So sometimes with especially the older tankless units, 927 00:49:45.920 --> 00:49:48.199 the newer tankless water heaters, if. 928 00:49:48.079 --> 00:49:50.679 You're not tankless, Bob, high recovery water. 929 00:49:50.480 --> 00:49:53.119 Heaters, I know, it doesn't matter what they are. The 930 00:49:53.159 --> 00:49:57.119 groundwater can affect them, and the water that's static in 931 00:49:57.159 --> 00:50:01.480 between the water heater and the fixtures is just colder. 932 00:50:04.039 --> 00:50:08.880 Okay, Now I'm not saying, by the way that I'm complaining, 933 00:50:09.119 --> 00:50:11.599 but you know, I have a high recovery water heater, 934 00:50:11.840 --> 00:50:14.760 and so I went downstairs to turn it up, and 935 00:50:14.800 --> 00:50:17.039 when I went downstairs, I noticed it was up all 936 00:50:17.079 --> 00:50:17.480 the way. 937 00:50:17.760 --> 00:50:18.599 Now, like I. 938 00:50:18.559 --> 00:50:22.079 Said, three seasons, three and a half seasons of the year, 939 00:50:22.119 --> 00:50:26.000 it's perfect. But then there's a there's a time like now, 940 00:50:26.039 --> 00:50:28.639 like last night. You know, we when we were filling 941 00:50:28.679 --> 00:50:31.199 up the tub, it's a quarter or a half. Usually 942 00:50:31.360 --> 00:50:33.599 we get all the hot water can use. But you're 943 00:50:33.639 --> 00:50:37.239 saying that this is a natural thing because everything else 944 00:50:37.320 --> 00:50:39.280 is colder, so it's working harder. 945 00:50:39.480 --> 00:50:40.480 That's correct. 946 00:50:40.599 --> 00:50:42.960 And when you say we were filling up the tub, 947 00:50:43.000 --> 00:50:44.400 can you explain yourself? 948 00:50:44.599 --> 00:50:47.760 Yeah, Mark and I Mark and I No, I'm just 949 00:50:48.159 --> 00:50:52.880 keep no. If we were just it was last night, 950 00:50:52.920 --> 00:50:55.920 so so it was just a tub and at home. 951 00:50:56.599 --> 00:51:00.199 It's it's just that time of year. Is okay, you're 952 00:51:00.679 --> 00:51:01.280 working harder. 953 00:51:02.679 --> 00:51:07.320 Yeah, I'm not saying I want this. I'm not saying 954 00:51:07.360 --> 00:51:09.960 I want this, but I want to ask something. Is 955 00:51:10.199 --> 00:51:14.639 it Do they come in different sizes for example, like 956 00:51:15.079 --> 00:51:18.280 bt us. Now I don't mean different sizes the amount 957 00:51:18.320 --> 00:51:21.760 of gallons, but like if you have like I think 958 00:51:21.800 --> 00:51:23.960 we have a big one, right, and you guys put 959 00:51:24.000 --> 00:51:28.800 it in so that galloon age could you have gotten 960 00:51:29.000 --> 00:51:31.880 if it's a gas heater, do they come bigger? 961 00:51:32.199 --> 00:51:33.079 Do you know what I'm asking? 962 00:51:33.199 --> 00:51:33.360 Right? 963 00:51:34.480 --> 00:51:37.800 Does the heater get bigger? Can you get a bigger heater? 964 00:51:38.400 --> 00:51:42.440 Well, well you can. It's a bigger capacity. Like but 965 00:51:42.599 --> 00:51:45.400 you said not gallons like not a seventy five gallon 966 00:51:45.519 --> 00:51:46.039 or fifty five? 967 00:51:46.119 --> 00:51:48.440 No, no, we I think you put in you guys 968 00:51:48.480 --> 00:51:49.119 put in a big. 969 00:51:49.800 --> 00:51:52.239 Recovery, right, which which will give you up to two 970 00:51:52.360 --> 00:51:54.480 hundred and seventy gallons of hot water the first hour. 971 00:51:54.679 --> 00:51:55.239 That's what it is. 972 00:51:55.440 --> 00:51:55.679 Yeah. 973 00:51:56.039 --> 00:51:59.079 So but the heater is the heater is the heater. 974 00:51:59.440 --> 00:52:02.360 They don't have different heaters for those. If it's fifty 975 00:52:02.440 --> 00:52:05.639 five gallons, it's then you get a certain. 976 00:52:05.400 --> 00:52:08.960 B to you, right, if I'm following you, that's correct? 977 00:52:09.079 --> 00:52:10.639 Yes, okay. 978 00:52:10.920 --> 00:52:14.440 Now do constant flow heaters have the same challenges? 979 00:52:17.119 --> 00:52:18.440 Meaning like tankless what? 980 00:52:19.719 --> 00:52:22.119 Yeah, what other people call tankless or the the other 981 00:52:22.199 --> 00:52:23.400 word is instant? 982 00:52:23.920 --> 00:52:27.400 Yeah, now instant, Now that that's a misconception. Tankless water 983 00:52:27.440 --> 00:52:29.840 heaters don't get I know, I know, but I know 984 00:52:30.079 --> 00:52:34.760 it's it's constant tenuous, yeah, continuous hot water. And and yes, 985 00:52:34.920 --> 00:52:40.360 because again when that when when when the water starts flowing, 986 00:52:40.519 --> 00:52:43.519 it turns on the heat exchanger and it's it's cooling 987 00:52:43.599 --> 00:52:47.280 the water from the water that's coming outside of the ground, 988 00:52:47.480 --> 00:52:49.920 so it's working harder in the winter than it is 989 00:52:50.000 --> 00:52:50.719 during the summer. 990 00:52:54.559 --> 00:53:01.519 Okay, So you could get a bigger not instant, the 991 00:53:02.280 --> 00:53:04.239 constant flow, then that could help. 992 00:53:04.480 --> 00:53:07.480 I mean, because those they have different sizes and they 993 00:53:07.559 --> 00:53:12.039 do also again some of them have side arms or tanks. 994 00:53:11.800 --> 00:53:12.599 That go with them. 995 00:53:12.719 --> 00:53:16.440 So yeah, there's now if if I wanted you to 996 00:53:16.599 --> 00:53:20.000 install one of those, and I hit you up here 997 00:53:20.039 --> 00:53:21.400 on the show, I'm going to get a special. Now, 998 00:53:21.400 --> 00:53:23.679 I'm just kidding. So if I want you to install 999 00:53:23.719 --> 00:53:25.519 one of those, do you have to take out and 1000 00:53:25.840 --> 00:53:28.280 this may sound like a crazy question, do you have 1001 00:53:28.360 --> 00:53:31.239 to take out the one I had? Or can you? 1002 00:53:31.800 --> 00:53:33.039 Can you piggyback? Then? 1003 00:53:33.800 --> 00:53:36.000 Yeah? Is that stupid to ask? I mean, do you 1004 00:53:36.119 --> 00:53:37.039 piggyback them? Ever? 1005 00:53:37.639 --> 00:53:38.920 You you could? 1006 00:53:39.159 --> 00:53:42.559 Yeah, we do it with tanks as well. Sometimes people 1007 00:53:42.599 --> 00:53:47.719 have two tanks. But I'm not sure what the I'm just. 1008 00:53:47.800 --> 00:53:49.000 Thinking, Unjo. 1009 00:53:49.119 --> 00:53:51.760 Well, here's what I'm thinking it's almost like a waste 1010 00:53:51.840 --> 00:53:54.920 to get rid of it. And maybe it works less. 1011 00:53:55.000 --> 00:53:57.320 I don't know, maybe I'm speaking out of turn. Maybe 1012 00:53:57.360 --> 00:53:58.159 you just take it out of it. 1013 00:53:58.360 --> 00:54:00.400 I mean I get with it's certainly a possible, but 1014 00:54:00.480 --> 00:54:02.480 that it's been a while since we put that one 1015 00:54:02.559 --> 00:54:04.679 in for you, it might be time to replace it anyway. 1016 00:54:06.119 --> 00:54:08.199 Oh it's not that old, Bob. I mean, these things 1017 00:54:08.239 --> 00:54:09.480 are really And here's. 1018 00:54:09.320 --> 00:54:12.840 The thing to remember. Oh it's a great quality, it's 1019 00:54:13.000 --> 00:54:15.320 it's one of the best. But here's here's the thing too, 1020 00:54:15.440 --> 00:54:18.360 So think of you know, most people, most homes have 1021 00:54:18.559 --> 00:54:21.639 just a standard forty gallon and fifty gallon tank. As 1022 00:54:21.800 --> 00:54:27.199 time goes on, because of the sediment in the water, okay, 1023 00:54:27.280 --> 00:54:30.320 sediment will start to rest on the bottom. That's why 1024 00:54:30.360 --> 00:54:32.280 it's important too. That's why you have the drain on 1025 00:54:32.280 --> 00:54:34.519 the bottom of the water heater. You should drain them 1026 00:54:35.199 --> 00:54:37.360 every six months or at least once a year to 1027 00:54:37.440 --> 00:54:40.840 get that sediment out. Yeah, because as that sediment fills up, 1028 00:54:41.400 --> 00:54:43.920 that fifty gallon now goes to a forty gallon and 1029 00:54:43.960 --> 00:54:46.639 then a third and yeah, it just reduces it. So 1030 00:54:47.000 --> 00:54:49.599 over time you don't get as much hot water as 1031 00:54:49.679 --> 00:54:53.360 you did in the past, and that that happens. 1032 00:54:53.360 --> 00:54:54.639 All that's interesting tanks. 1033 00:54:55.199 --> 00:54:58.880 So you guys, if I called for a service, you 1034 00:54:59.039 --> 00:55:01.320 can flush it, right, isn't Don't you do a flush? 1035 00:55:01.559 --> 00:55:05.320 Yes, yes, we can. We can flush water heaters. It's 1036 00:55:05.400 --> 00:55:08.199 it's one of the services. And then check it correct 1037 00:55:08.360 --> 00:55:10.679 now if you haven't done it since you've owned it. 1038 00:55:11.679 --> 00:55:14.000 And this is all your listeners. For example, if your 1039 00:55:14.039 --> 00:55:17.360 water heaters say eight years old and you've never flushed it, 1040 00:55:18.440 --> 00:55:21.519 there's got a risk when you open that valve that 1041 00:55:21.599 --> 00:55:23.719 you cannot get it closed again. 1042 00:55:25.000 --> 00:55:27.679 Because that well, we have a drain down there. But 1043 00:55:27.960 --> 00:55:31.079 how much does that cost for a water heater service? 1044 00:55:31.199 --> 00:55:31.639 Basically? 1045 00:55:33.119 --> 00:55:36.239 Oh boy, you know we we do. We do specials 1046 00:55:36.440 --> 00:55:38.800 occasionally on that. But I think it's one forty nine 1047 00:55:38.840 --> 00:55:39.760 for a flesh and fill. 1048 00:55:41.760 --> 00:55:44.440 Okay, all right, I'm gonna I'm definitely doing that because 1049 00:55:44.440 --> 00:55:45.239 I had never done it. 1050 00:55:45.639 --> 00:55:48.239 So we have particularly hard water too. 1051 00:55:48.519 --> 00:55:50.079 I'll tell you what I mean for all of your 1052 00:55:50.400 --> 00:55:54.920 for all your listeners right now, and well, let me 1053 00:55:54.960 --> 00:55:56.800 make sure we don't have a special. But I'll come 1054 00:55:56.880 --> 00:55:58.360 up with the if they want to do a flesh 1055 00:55:58.440 --> 00:56:01.400 and fill, I'll run I think it's a good idea. 1056 00:56:01.440 --> 00:56:04.400 I first of all, I never realized now I guess 1057 00:56:04.480 --> 00:56:07.280 I did, but that you would want to do that regularly. 1058 00:56:07.559 --> 00:56:09.880 And Bob, it's probably been what ten years almost? 1059 00:56:10.559 --> 00:56:12.119 I'm thinking it's been at least ten years? 1060 00:56:13.800 --> 00:56:16.519 Yeah, because uh, you were good looking at the time 1061 00:56:16.960 --> 00:56:18.239 and you didn't have gray hair. 1062 00:56:18.280 --> 00:56:21.440 So how's much more of anyway? 1063 00:56:21.480 --> 00:56:23.960 Three O three seven seven to one three talk seven 1064 00:56:24.000 --> 00:56:27.679 one three eight two five five. CMG Financial is a 1065 00:56:27.760 --> 00:56:31.239 mortgage company. Why don't you call John? They're really good people, 1066 00:56:31.480 --> 00:56:35.159 and they do reverse loans, they do conventional loans, and 1067 00:56:35.280 --> 00:56:37.360 they do the all in one loan, which is a 1068 00:56:37.480 --> 00:56:41.880 thirty year line of credit. CMG, they're good people. Mark, 1069 00:56:41.960 --> 00:56:44.960 you said the websites up and running now, and I 1070 00:56:45.079 --> 00:56:46.039 need to write that down. 1071 00:56:46.119 --> 00:56:47.199 What's the new website? 1072 00:56:48.639 --> 00:56:52.360 You remember? Partner in Lending Partner in Lending dot com. 1073 00:56:53.920 --> 00:56:57.000 That's pretty cool. That has Mark written all over it. 1074 00:56:57.440 --> 00:57:01.519 Did you come up with that url? Of course you did. 1075 00:57:01.840 --> 00:57:05.119 And by the way, CMG three oh three five seven 1076 00:57:05.239 --> 00:57:07.079 seven seventy two oh six. 1077 00:57:07.519 --> 00:57:09.800 Partner in Lending dot com. 1078 00:57:13.880 --> 00:57:17.159 Go with a sure thing Denver's best roofer excel roofing 1079 00:57:17.239 --> 00:57:19.880 dot com. You don't pay a cent until you're content. 1080 00:57:23.280 --> 00:57:26.400 Time for an insurance check up free no obligation comparison 1081 00:57:26.599 --> 00:57:30.119 call Compass Insurance paying too much your coverage at dozens 1082 00:57:30.159 --> 00:57:32.880 of insurance companies. Find out now three oh three seven 1083 00:57:32.880 --> 00:57:35.199 to seven to one help. You'll think you're his only 1084 00:57:35.360 --> 00:57:37.760 customer when you choose Frank durand the real estate man 1085 00:57:37.840 --> 00:57:41.239 dot com to list your home with Remax Alliance three 1086 00:57:41.320 --> 00:57:47.119 oh three nine two zero sixteen twenty two entered today. Hey, 1087 00:57:47.840 --> 00:57:51.480 I'm Tom Martino. You're a troubleshooter. So when we're off 1088 00:57:51.519 --> 00:57:53.719 the air, they all make fun of me, right they try. 1089 00:57:53.880 --> 00:57:55.480 They even make fun of me on the air about 1090 00:57:55.559 --> 00:57:57.840 like Joe Biden and all the age jokes. Right, So 1091 00:57:58.360 --> 00:58:02.519 I just realized my YouTube morons can hear the offline stuff. 1092 00:58:02.599 --> 00:58:06.440 So you are all unnotice that you will be part 1093 00:58:06.480 --> 00:58:09.920 of my lawsuit on age discrimination and harassment. 1094 00:58:09.480 --> 00:58:14.280 Against Mark and Uh Shannon and Dragon. 1095 00:58:15.159 --> 00:58:15.239 Uh. 1096 00:58:15.360 --> 00:58:17.960 I'm gonna leave Sus out of it because she doesn't partake. 1097 00:58:18.400 --> 00:58:19.039 You know the thing. 1098 00:58:22.000 --> 00:58:26.920 In fact, I think Sus could be my one of 1099 00:58:27.000 --> 00:58:29.800 my witnesses. You can't testify against your husband, you know. 1100 00:58:29.840 --> 00:58:35.920 That, Oh tears, We can arrange, we can arrange change that, sus. 1101 00:58:36.679 --> 00:58:39.199 Just what I'm saying, Sus, we could split the spoils. 1102 00:58:39.280 --> 00:58:44.920 Come on, man, okay, So uh as far as Mike, 1103 00:58:45.440 --> 00:58:47.360 go ahead, Mike, what's going on with you? 1104 00:58:47.679 --> 00:58:47.800 Hi? 1105 00:58:48.000 --> 00:58:48.199 Mike? 1106 00:58:50.400 --> 00:58:50.559 Hi? 1107 00:58:50.639 --> 00:58:51.159 How are you doing? 1108 00:58:52.559 --> 00:58:53.960 Good man? What is going on? 1109 00:58:56.159 --> 00:58:56.800 Okay? So? 1110 00:58:57.559 --> 00:58:57.960 I worked. 1111 00:58:58.039 --> 00:59:01.599 I lived down in color of Springs. I live in 1112 00:59:01.679 --> 00:59:03.480 a trailer park, and I worked for a tow truck 1113 00:59:03.519 --> 00:59:05.559 company and they're giving me hassles on where I can 1114 00:59:05.679 --> 00:59:08.800 and can park my truck overnight, even because I have 1115 00:59:08.880 --> 00:59:13.559 to take it home. And I got it with something 1116 00:59:13.639 --> 00:59:15.480 coming off of the back of my truck while I 1117 00:59:15.559 --> 00:59:18.320 had it parked in their parking lot on camera, and 1118 00:59:18.440 --> 00:59:21.159 they're not being very voluntary about letting me see the 1119 00:59:21.199 --> 00:59:23.000 footage or letting me know what was up with the 1120 00:59:23.000 --> 00:59:24.960 footage as far as who took something off the back 1121 00:59:25.000 --> 00:59:26.800 of my truck while I was parked in their trucking line, 1122 00:59:27.480 --> 00:59:27.719 And I. 1123 00:59:27.760 --> 00:59:28.880 Was just what was taken off? 1124 00:59:29.000 --> 00:59:30.639 And what was taking off your truck? 1125 00:59:30.719 --> 00:59:30.800 Bro? 1126 00:59:32.280 --> 00:59:33.639 One of my toe hooks? 1127 00:59:35.840 --> 00:59:36.800 How much is it worth? 1128 00:59:38.360 --> 00:59:40.760 About fifty bucks? Anywhere from fifty to one hundred. 1129 00:59:40.920 --> 00:59:42.519 Why would someone steal a toe tuck? 1130 00:59:44.599 --> 00:59:47.079 You know there's another tow truck company. I'm not trying 1131 00:59:47.079 --> 00:59:49.320 to point fingers in anything, but there's another tow truck 1132 00:59:49.360 --> 00:59:51.679 company in the trailer park that gets to do whatever 1133 00:59:51.760 --> 00:59:54.480 he wants. Got it like it could have been? 1134 00:59:54.599 --> 00:59:57.719 That's interesting. Wait a minute, so he lives there. 1135 00:59:57.599 --> 01:00:02.440 Too, Yes, and he gets to park his leaky ass 1136 01:00:02.480 --> 01:00:05.000 truck all over the parking lot leave messes everywhere. 1137 01:00:05.000 --> 01:00:07.559 Okay, here's okay, Mike. I need to ask a few 1138 01:00:07.679 --> 01:00:10.079 I need to ask a few questions. Your tow truck. 1139 01:00:10.639 --> 01:00:13.000 Is it one of those humongous ones or is it 1140 01:00:13.079 --> 01:00:13.760 a regular one? 1141 01:00:13.800 --> 01:00:14.360 You know what I mean. 1142 01:00:15.679 --> 01:00:20.559 It's a pretty good sized flatbed. It's an International, okay. 1143 01:00:20.320 --> 01:00:22.360 But is it the one with the Duley's and all 1144 01:00:22.400 --> 01:00:25.079 that like made to get really big vehicles. I'm just 1145 01:00:25.119 --> 01:00:26.159 trying to get a handle on this. 1146 01:00:27.559 --> 01:00:30.320 No, it's a single axle. Don't need a CDL for it. 1147 01:00:30.880 --> 01:00:34.079 It's just a bigger, bigger international with what's like a 1148 01:00:34.119 --> 01:00:34.960 twenty four pot beat. 1149 01:00:36.199 --> 01:00:41.480 What are the normal restrictions for commercial vehicles? Because all 1150 01:00:41.599 --> 01:00:44.519 trailer parks have a set of rules, and what I'm 1151 01:00:44.599 --> 01:00:49.159 asking is the normal restrictions, like like in your lease 1152 01:00:49.320 --> 01:00:51.480 or something. What are they the rules? 1153 01:00:52.800 --> 01:00:55.719 As far as I know you cannot have a trailer 1154 01:00:57.280 --> 01:00:59.480 that is too big parked out on the street. But 1155 01:01:00.119 --> 01:01:03.599 I don't believe it says anything about anything big truck 1156 01:01:03.719 --> 01:01:05.880 size wise, and it is still one of the only 1157 01:01:05.920 --> 01:01:07.280 true to other companies. 1158 01:01:07.639 --> 01:01:11.519 Here's what I want to know, do other companies or 1159 01:01:11.639 --> 01:01:15.400 other people residents, I mean, have similar vehicles you said 1160 01:01:15.440 --> 01:01:19.239 this toe guy does, But is he the only one 1161 01:01:19.360 --> 01:01:20.239 or do other people? 1162 01:01:21.760 --> 01:01:24.480 I think there's another one, but he parks all the 1163 01:01:24.519 --> 01:01:29.079 way outside off property across the street and like some 1164 01:01:29.199 --> 01:01:31.000 commercial zoned areas over there. 1165 01:01:31.559 --> 01:01:34.719 But Mike, I'm not talking about just towing. I'm not 1166 01:01:34.840 --> 01:01:38.320 talking about just towing other commercial vehicles in general. 1167 01:01:39.599 --> 01:01:42.480 Oh yeah, yeah, there's other commercial vehicles. There are other framers, 1168 01:01:42.599 --> 01:01:45.280 other other companies. What they're treating vehicles parked there? 1169 01:01:45.400 --> 01:01:48.079 So have they told you? Have they told you you 1170 01:01:48.280 --> 01:01:52.079 can't park anywhere or you have to park in your driveway? 1171 01:01:52.440 --> 01:01:52.960 What are they. 1172 01:01:53.039 --> 01:01:53.920 Actually telling you? 1173 01:01:55.480 --> 01:01:58.719 What she actually told me was you cannot park it 1174 01:01:58.840 --> 01:02:01.960 in front of your trailer on your street, but you 1175 01:02:02.119 --> 01:02:04.559 are more than welcome to park it all the way 1176 01:02:04.639 --> 01:02:07.239 in the back of the trailer park on a completely 1177 01:02:07.320 --> 01:02:12.199 different street that's twenty minute walk away. No security no, 1178 01:02:12.400 --> 01:02:13.559 nothing on it whatsoever. 1179 01:02:13.760 --> 01:02:19.440 But did you did you ask her what? Okay, did 1180 01:02:19.480 --> 01:02:19.960 you ask her? 1181 01:02:20.079 --> 01:02:24.320 Listen? No, I'm asking did you ask her why other 1182 01:02:24.519 --> 01:02:27.559 people can have vehicles commercial vehicles and you can't? 1183 01:02:28.880 --> 01:02:30.239 No, I have not asked her that yet. 1184 01:02:31.559 --> 01:02:34.719 I mean, that's pretty obvious, is why are they picking 1185 01:02:34.800 --> 01:02:36.880 on you? Are you like upfront? 1186 01:02:37.039 --> 01:02:39.599 So in other words, they don't want it up front 1187 01:02:39.679 --> 01:02:42.599 of the park, so people see it just driving by. 1188 01:02:42.880 --> 01:02:45.000 We're like the other guy with a tow truck. He's 1189 01:02:45.079 --> 01:02:47.079 on the back and it's not an iesore. 1190 01:02:48.639 --> 01:02:51.199 No, it's nothing like that. Okay, So you entered the 1191 01:02:51.239 --> 01:02:54.000 trailer park and you're totally enclosed by fencing off to 1192 01:02:54.079 --> 01:02:57.880 the general public. I'm on the main first street, but 1193 01:02:58.159 --> 01:03:00.559 I also had a double one lot, so my law 1194 01:03:00.679 --> 01:03:03.159 is wide enough to accommodate my truck parking in front 1195 01:03:03.199 --> 01:03:05.519 of my trailer on the street and it doesn't block 1196 01:03:05.559 --> 01:03:07.400 anybody off, not even myself. 1197 01:03:08.000 --> 01:03:10.480 So you're not are you're on a public street. 1198 01:03:10.599 --> 01:03:12.960 You're not even talking about So this is not a 1199 01:03:13.119 --> 01:03:17.159 park where it's private streets in front or in your driveway. 1200 01:03:17.440 --> 01:03:20.920 You're talking about a public street in front of your trailer. No, 1201 01:03:21.039 --> 01:03:24.039 it's part of the park part of the bull. 1202 01:03:25.559 --> 01:03:28.639 Okay, part of the park, so don't have They have 1203 01:03:28.760 --> 01:03:31.639 no restrictions on parking accents for anybody. It's not like 1204 01:03:31.679 --> 01:03:33.760 a trailer park where the rules are keep your car 1205 01:03:33.960 --> 01:03:37.039 off the street in your driveway, no parking on the street. 1206 01:03:37.119 --> 01:03:40.480 Everything's fire lane. That's nothing like that. Everybody gets the 1207 01:03:40.519 --> 01:03:43.199 park wherever they want as far as their vehicles are concerned, 1208 01:03:43.280 --> 01:03:45.400 even with like a couple of neighbors of mine that 1209 01:03:45.480 --> 01:03:47.679 have broke down cars in front of neighbors trailers that 1210 01:03:47.719 --> 01:03:51.280 they've never complained about. But I can't park one in 1211 01:03:51.360 --> 01:03:53.920 front of my trailer, which accommodates a double white lot, 1212 01:03:54.000 --> 01:03:56.880 which accommodates the length that I need for it. No, 1213 01:03:57.000 --> 01:03:58.800 I get I've got a park. I get it back 1214 01:03:58.800 --> 01:04:00.840 to the trailer park where I have no security on 1215 01:04:00.920 --> 01:04:01.599 it whatsoever. 1216 01:04:01.960 --> 01:04:06.039 Well, you know what we need, Deputy bow Hold on Hold, 1217 01:04:06.079 --> 01:04:07.599 I was going to ask, we just need to get 1218 01:04:08.559 --> 01:04:11.280 did Mike, did you actually call the owners of the 1219 01:04:12.199 --> 01:04:14.199 trailer park and just simply ask them. 1220 01:04:15.719 --> 01:04:17.679 I have not talked to the owners yet. As a 1221 01:04:17.760 --> 01:04:21.000 matter of fact, they want me to avoid the owner 1222 01:04:21.079 --> 01:04:23.199 seeing me in any way as much as possible. 1223 01:04:23.400 --> 01:04:25.920 I think you need to make that conversation. You need 1224 01:04:25.960 --> 01:04:27.079 to make that conversation. 1225 01:04:27.280 --> 01:04:30.199 Yeah, of course, and then if you don't get any results, 1226 01:04:30.320 --> 01:04:32.159 call us back and I'll give of course. 1227 01:04:32.280 --> 01:04:33.880 But I think it's up to you first. 1228 01:04:34.159 --> 01:04:38.199 Well wait, wait, wait, wait, what he's already I don't know. 1229 01:04:38.320 --> 01:04:41.039 Why can't you just call and say why don't you 1230 01:04:41.440 --> 01:04:45.559 enforce the parking rules uniformly? I mean that's just a 1231 01:04:45.639 --> 01:04:46.679 simple question. 1232 01:04:46.639 --> 01:04:51.639 Right, right? Or why is it up to park all 1233 01:04:51.679 --> 01:04:54.280 the way back and not at least in the parking lot. 1234 01:04:55.880 --> 01:04:58.119 It's just I feel like I'm being targeted because this 1235 01:04:58.280 --> 01:05:00.559 lady that runs the trailer parker to me and tells 1236 01:05:00.559 --> 01:05:02.119 me I can't belie. Right. 1237 01:05:02.480 --> 01:05:07.079 That's why, Mike, That's why I'm asking our deputy to 1238 01:05:07.320 --> 01:05:08.519 call and find out. 1239 01:05:08.920 --> 01:05:11.199 But bo, do you think he should first. 1240 01:05:11.360 --> 01:05:16.079 To take You's a he's good that the listener call first. 1241 01:05:16.199 --> 01:05:19.440 But if if you want to give me the contact information, 1242 01:05:19.639 --> 01:05:20.440 I'm not doing. 1243 01:05:20.239 --> 01:05:23.519 I mean he's already been told, he's already been told 1244 01:05:23.599 --> 01:05:24.440 he can't do it. 1245 01:05:25.599 --> 01:05:26.719 Who's who told him? 1246 01:05:27.360 --> 01:05:27.519 Who? 1247 01:05:28.360 --> 01:05:29.440 Management? 1248 01:05:29.760 --> 01:05:32.719 I think she's a she's she's a form of management. 1249 01:05:32.800 --> 01:05:35.199 I mean, there's like so many trailer pard managers there. 1250 01:05:35.239 --> 01:05:37.400 I don't even know which level of management she is. 1251 01:05:37.599 --> 01:05:39.880 Okay, Mike, Well, if they told you know, then I 1252 01:05:39.920 --> 01:05:41.960 will get involved during the break and make a call 1253 01:05:42.079 --> 01:05:42.519 over there. 1254 01:05:43.639 --> 01:05:45.599 Thank you, I got to take this break. I'm Tom Martine. 1255 01:05:51.320 --> 01:05:54.559 Go with a sure thing Denver's best roofer Excel Roofing 1256 01:05:54.679 --> 01:05:57.280 dot com. You don't pay a cent until you're content. 1257 01:06:00.719 --> 01:06:03.840 Time for an insurance check up free, no obligation. In comparison, 1258 01:06:04.000 --> 01:06:07.559 call Compass Insurance paying too much your coverage at dozens 1259 01:06:07.599 --> 01:06:10.320 of insurance companies find out now three all three seven 1260 01:06:10.400 --> 01:06:13.199 seven to one. Help. You'll think you're his only customer 1261 01:06:13.280 --> 01:06:15.440 when you choose Frank durand the real estate Man dot 1262 01:06:15.559 --> 01:06:18.840 com to list your home with Remax Alliance three all 1263 01:06:18.920 --> 01:06:25.079 three nine two zero sixteen twenty two. I'm Tom Martino. 1264 01:06:26.000 --> 01:06:27.480 Debbie wants to help her friend. 1265 01:06:28.199 --> 01:06:30.199 Debbie. Who are you helping? How can we help you 1266 01:06:30.320 --> 01:06:30.719 help them? 1267 01:06:30.880 --> 01:06:34.119 Never made a quainbi for twenty five years Homeowners and 1268 01:06:34.480 --> 01:06:40.880 Auto Okay, and then about a year and a half 1269 01:06:41.079 --> 01:06:44.400 late or there was a hailstorm, big golf ball size. 1270 01:06:44.440 --> 01:06:44.639 Hell. 1271 01:06:46.320 --> 01:06:48.159 Okay, I don't think she's talking to us. 1272 01:06:48.719 --> 01:06:51.639 She's talking to us, Okay, hold on, hell, I don't know. 1273 01:06:52.159 --> 01:06:56.199 There we go, we got Debbie. Yeah. By the way, Debbie, 1274 01:06:57.039 --> 01:06:59.599 it's it says here you're calling about helping your friend. 1275 01:07:00.599 --> 01:07:05.519 Yes, Is that about the hailstorm or was that another problem? 1276 01:07:06.679 --> 01:07:10.199 This was I was telling someone else about what the 1277 01:07:10.599 --> 01:07:11.119 issue is. 1278 01:07:12.679 --> 01:07:15.519 Okay, Well tell me now what's going on with your friend? 1279 01:07:16.519 --> 01:07:19.360 Okay? So my friend is ninety years old. She was 1280 01:07:19.440 --> 01:07:24.639 with AAARP Homeowners and Car insurance for twenty five years 1281 01:07:25.639 --> 01:07:29.559 and then for no reason, they dropped her. She hadn't 1282 01:07:29.639 --> 01:07:32.519 made no claims ever in twenty five years, you know, 1283 01:07:32.639 --> 01:07:36.239 paid the premiums all that. Okay. Then she got this 1284 01:07:36.480 --> 01:07:41.679 new homeowner's insurance which is like a subsidiary of Guico 1285 01:07:41.920 --> 01:07:46.119 called home Site And about a year and a half later, 1286 01:07:46.760 --> 01:07:50.960 there was a golf ball sized tail that damaged her route. 1287 01:07:51.000 --> 01:07:53.360 So the new company, what is the actual name of 1288 01:07:53.440 --> 01:07:55.320 the new company and how did she find it? 1289 01:07:56.440 --> 01:08:00.239 Okay, she went to Guyico so she could get some 1290 01:08:00.400 --> 01:08:03.559 new coverage because they covered her. 1291 01:08:04.079 --> 01:08:07.039 And is it actually is it actually Geico Insurance? 1292 01:08:07.920 --> 01:08:12.559 No, it's called home Site as like sam I like 1293 01:08:12.719 --> 01:08:14.280 Thomas E. Home Site. 1294 01:08:15.039 --> 01:08:15.360 Okay. 1295 01:08:15.440 --> 01:08:17.399 She was with them about a year and a half 1296 01:08:17.800 --> 01:08:21.720 and that's when the health storm happened and got it. 1297 01:08:22.279 --> 01:08:25.439 They wouldn't cover anything for a new roof. All they 1298 01:08:25.479 --> 01:08:27.399 did was give her eight hundred dollars. 1299 01:08:28.079 --> 01:08:30.840 So she's ninety Wait wait wait wait, how long ago 1300 01:08:31.039 --> 01:08:31.199 was that? 1301 01:08:31.840 --> 01:08:32.640 How long ago was that? 1302 01:08:34.039 --> 01:08:37.279 I'm not sure i'd have to Well, she probably had 1303 01:08:37.319 --> 01:08:38.600 an ACV policy. 1304 01:08:38.760 --> 01:08:40.479 I mean, that's probably exactly what's going on. 1305 01:08:42.239 --> 01:08:45.680 Well, we don't know. That's the problem, Debbie. Debbie, was 1306 01:08:45.760 --> 01:08:48.119 she in an area where there was a lot of storms? 1307 01:08:48.920 --> 01:08:54.880 Yes, yes, all the neighbors roofs got replaced, and she 1308 01:08:55.359 --> 01:08:59.680 got paid how much? Eight hundred dollars? And she's telling 1309 01:08:59.720 --> 01:09:02.359 me a roof is like, you know, ten thousand or 1310 01:09:02.439 --> 01:09:03.359 more and she. 1311 01:09:03.399 --> 01:09:06.000 Doesn't have Yeah, but I need to know how long ago? 1312 01:09:06.159 --> 01:09:09.159 Because we can still open this claim, we can still 1313 01:09:09.239 --> 01:09:12.680 help her. How long ago that? If we don't know, if. 1314 01:09:12.600 --> 01:09:14.960 It was more than three years, were screwed? 1315 01:09:15.199 --> 01:09:15.359 Was it? 1316 01:09:17.600 --> 01:09:19.960 It might have been about three years. I'm not sure 1317 01:09:20.039 --> 01:09:21.479 I'd have to call her an answer. 1318 01:09:22.600 --> 01:09:25.399 Why are you calling today? If it was that, you know, like, 1319 01:09:25.520 --> 01:09:28.720 tell me, tell me why you're doing it now? Why 1320 01:09:28.760 --> 01:09:29.680 are you calling today? 1321 01:09:30.359 --> 01:09:31.560 She is worried. 1322 01:09:31.880 --> 01:09:34.720 I mean, she picks different things to be worried about. 1323 01:09:35.000 --> 01:09:38.119 So now she's worried. I see, you know her roof 1324 01:09:38.239 --> 01:09:41.680 is gonna start leaking, and here it is gonna be 1325 01:09:41.800 --> 01:09:43.039 hail season again. 1326 01:09:43.439 --> 01:09:46.399 And got it? No, I get it, I get it. Okay, 1327 01:09:46.479 --> 01:09:48.479 we need to look into this. We need to look 1328 01:09:48.520 --> 01:09:48.840 into this. 1329 01:09:49.399 --> 01:09:50.960 It is an ACV policy. 1330 01:09:52.439 --> 01:09:55.439 How do you know, Mark, because it says by default 1331 01:09:55.520 --> 01:09:57.239 homesite Homeowners Insurance. 1332 01:09:57.600 --> 01:09:59.840 It's not a it's not a broker. It's literally an 1333 01:10:00.000 --> 01:10:02.239 insurance company. All of them are. 1334 01:10:02.359 --> 01:10:06.640 Almost everything they sell is ACV for homeowners. Let's explain 1335 01:10:06.720 --> 01:10:07.640 what that is, Debbie. 1336 01:10:07.880 --> 01:10:13.560 Okay, Let's say let's say she had a roof, a 1337 01:10:13.680 --> 01:10:18.119 new roof put on, let's say five years ago, and 1338 01:10:18.239 --> 01:10:19.119 had a hailstorm. 1339 01:10:19.720 --> 01:10:24.119 Like now, no, I'm just shebby. I'm giving you some example, Debbie. 1340 01:10:24.800 --> 01:10:29.279 Just listen. I'm giving you an example of what an 1341 01:10:29.359 --> 01:10:32.720 ACV is and I can help you, but you have 1342 01:10:32.920 --> 01:10:33.760 to listen. 1343 01:10:33.880 --> 01:10:34.840 To the explanation. 1344 01:10:35.399 --> 01:10:36.720 So I'll do that after this. 1345 01:10:36.920 --> 01:10:41.079 If you want, I'm listening. Well, okay, you know what, Debbie, 1346 01:10:41.199 --> 01:10:42.520 I will. I will help you. 1347 01:10:42.640 --> 01:10:45.119 I'm not yelling at you. I'm sorry I'm yelling in general, 1348 01:10:45.359 --> 01:10:47.239 and I'm sorry about that. If you took it that way. 1349 01:10:47.319 --> 01:10:49.159 Hang on and I will come back to you. Three 1350 01:10:49.239 --> 01:10:51.880 oh three seven one three talk seven one three A 1351 01:10:52.000 --> 01:10:54.960 two five five. She wants to help her nine year 1352 01:10:54.960 --> 01:10:57.359 old neighbor. We do two go with a sure thing 1353 01:10:57.520 --> 01:11:00.880 Denver's Best roofer Excel Roofing dot You don't pay a 1354 01:11:01.039 --> 01:11:06.960 cent until you're content. Three Time for an insurance check 1355 01:11:07.039 --> 01:11:11.039 up free, no obligation comparison call Compass Insurance paying too 1356 01:11:11.119 --> 01:11:14.159 much your coverage at dozens of insurance companies find out 1357 01:11:14.199 --> 01:11:16.720 now three oh three seven seven to one help. You'll 1358 01:11:16.760 --> 01:11:19.520 think you're his only customer when you choose Frank durand 1359 01:11:19.520 --> 01:11:21.920 the real estate man dot com to list your home 1360 01:11:22.199 --> 01:11:25.319 with Remax Alliance. Three all three nine two zero sixteen 1361 01:11:25.399 --> 01:11:32.079 twenty two. Yeah, ripped. 1362 01:11:33.720 --> 01:11:34.000 News. 1363 01:11:34.960 --> 01:11:36.960 You need advice so you don't have to. 1364 01:11:39.000 --> 01:11:42.479 Come run in ass as we can show. 1365 01:11:42.680 --> 01:11:45.319 Shooter's gonna help come man. 1366 01:11:46.119 --> 01:11:53.079 Six is the Troubleshooter Show. Now, Tom Martino, Hi, Tom 1367 01:11:53.119 --> 01:11:57.119 Martino here, Welcome to the show. Three all three seven 1368 01:11:57.199 --> 01:11:59.640 one three talk three oh three seven one three eight 1369 01:11:59.720 --> 01:12:03.600 two five to five. Oh. I'm a little little nervous 1370 01:12:03.720 --> 01:12:09.920 right now, and that's because I am trying to hold 1371 01:12:09.920 --> 01:12:14.159 it together. But Mark is doing these polls on YouTube 1372 01:12:14.800 --> 01:12:17.560 and my morons are always voting against me. For those 1373 01:12:17.600 --> 01:12:21.239 of you who don't know, we stream on YouTube. We 1374 01:12:21.359 --> 01:12:26.039 get thousands of downloads and a good, healthy streaming audience. 1375 01:12:26.279 --> 01:12:30.199 But the main thing and also the iHeartRadio app and 1376 01:12:30.279 --> 01:12:32.800 all of that, so you can download it if you 1377 01:12:32.840 --> 01:12:34.920 didn't get to listen to the show, and you can 1378 01:12:35.039 --> 01:12:37.680 speed past the parts where Mark talks, and then you 1379 01:12:37.760 --> 01:12:40.560 can slow down for my Pearls of Wisdom. It's really 1380 01:12:40.600 --> 01:12:45.319 a good option. Now here's the deal. If the YouTube 1381 01:12:45.359 --> 01:12:48.000 morons keep voting against me on these polls, I'm going 1382 01:12:48.119 --> 01:12:52.439 to I'm going to discontinue polls. By the way, Debbie 1383 01:12:53.319 --> 01:12:56.560 a nice woman, and I apologize for getting excited. She's 1384 01:12:56.600 --> 01:12:59.760 trying to help her nine year old friend, and that's wonderful. 1385 01:13:00.199 --> 01:13:03.520 Here's the thing. Insurance is weird. 1386 01:13:04.560 --> 01:13:07.720 Insurance companies like when you pay, but they don't like 1387 01:13:07.800 --> 01:13:11.720 paying out. She was with AARP for many, many years, 1388 01:13:12.640 --> 01:13:15.399 twenty five years, never had a claim, and then of 1389 01:13:15.479 --> 01:13:17.680 course they dropped her. Now why they dropped her, I 1390 01:13:17.760 --> 01:13:21.720 have no idea, but they did, and they can now. 1391 01:13:22.479 --> 01:13:26.960 They suddenly dropped her. So she had to find new coverage, 1392 01:13:27.000 --> 01:13:30.680 and she found this coverage called home site, which, by 1393 01:13:30.760 --> 01:13:35.640 the way, is an ACV policy. Now, let me explain 1394 01:13:35.720 --> 01:13:40.520 what ACV is actual cash value. So we're so used 1395 01:13:40.560 --> 01:13:45.039 to having things on homeowners replaced. So let's just say 1396 01:13:45.079 --> 01:13:48.239 a deck was destroyed by wind, you'd get a new deck. 1397 01:13:48.680 --> 01:13:51.800 Or your house is destroyed by fire, you get a 1398 01:13:51.840 --> 01:13:54.520 new house, you know, or a rebuilt house. Your roof 1399 01:13:54.680 --> 01:13:58.680 is destroyed by hail, you get a new roof. That's 1400 01:13:58.760 --> 01:14:03.920 a normal policy. But nowadays, because we have so many losses, 1401 01:14:05.119 --> 01:14:10.840 especially from Hale in Colorado, many policies have gone to 1402 01:14:11.199 --> 01:14:15.520 a CV actual cash value. 1403 01:14:15.920 --> 01:14:17.840 What does it mean? Well, I gave an example. 1404 01:14:17.960 --> 01:14:20.079 Let's just say you had a new roof five years ago, 1405 01:14:20.119 --> 01:14:23.399 a brand new roof, and you have a claim today 1406 01:14:24.159 --> 01:14:27.079 for Hale. You'd get almost the price of that new 1407 01:14:27.159 --> 01:14:31.039 roof because it did not depreciate much in five years. 1408 01:14:31.159 --> 01:14:34.439 It's actual cash value. Think of it as a car 1409 01:14:34.600 --> 01:14:37.159 that's getting older and older and older. The older it gets, 1410 01:14:37.239 --> 01:14:40.479 the less it's worth. Well, that's how they value roofs 1411 01:14:40.880 --> 01:14:44.760 with an ACV policy. So I don't know how old 1412 01:14:44.800 --> 01:14:48.000 her roof was, but apparently they only paid her eight 1413 01:14:48.159 --> 01:14:51.359 hundred dollars when everyone else around her was getting new 1414 01:14:51.439 --> 01:14:55.720 roofs now. If she had an ACV policy, and that's 1415 01:14:55.760 --> 01:14:58.359 what she agreed to, there's not much we can do 1416 01:14:58.479 --> 01:15:05.199 to help her. But sometimes even with ACV policies, insurance 1417 01:15:05.279 --> 01:15:09.640 companies are not fair to people. And so for years 1418 01:15:09.680 --> 01:15:14.000 and years we've been recommending public adjusters. They come in 1419 01:15:14.680 --> 01:15:19.880 and they do adjusting based on whether or not you 1420 01:15:20.000 --> 01:15:22.520 are treated fairly, and they try to recover more money 1421 01:15:22.560 --> 01:15:25.079 for you, and they work on a percentage fee basis, 1422 01:15:25.439 --> 01:15:27.680 and they can almost always get you more money. But 1423 01:15:28.199 --> 01:15:31.279 if the coverage isn't there to begin with, then you 1424 01:15:31.399 --> 01:15:34.279 can't get it. And I don't know what the situation 1425 01:15:34.560 --> 01:15:37.399 exactly is with Debbie's neighbor, but I do have a 1426 01:15:37.479 --> 01:15:41.319 few questions Debbie's actually, I mean not Debbie's neighbor, but Debbie, 1427 01:15:41.520 --> 01:15:42.640 Debbie your friend. 1428 01:15:42.680 --> 01:15:45.079 Do you know how old her roof was just prior 1429 01:15:45.159 --> 01:15:46.039 to this hailstorm? 1430 01:15:46.960 --> 01:15:50.399 Okay? I have Ruth on the line as well. Ruth, 1431 01:15:50.479 --> 01:15:54.319 are you there? Okay, Okay, so she can answer. 1432 01:15:54.079 --> 01:15:57.359 Hi, Ruth, Hie, Ruth, how old was your roof? How 1433 01:15:57.399 --> 01:16:00.279 old was your roof before the hell? The dam mitche 1434 01:16:01.640 --> 01:16:09.439 close to twenty five okay, And I want to know something. 1435 01:16:09.920 --> 01:16:12.920 How long ago was this where they only gave you 1436 01:16:12.960 --> 01:16:13.760 eight hundred bucks? 1437 01:16:16.319 --> 01:16:18.279 Probably about five or six months ago. 1438 01:16:19.880 --> 01:16:20.560 Oh good? 1439 01:16:21.239 --> 01:16:21.720 Do you know why? 1440 01:16:21.760 --> 01:16:25.119 I say good because you can still appeal it if 1441 01:16:25.199 --> 01:16:31.520 it was unfair. So we have to figure out if 1442 01:16:31.600 --> 01:16:35.760 it was unfair. How did they base the eight hundred 1443 01:16:35.800 --> 01:16:38.640 dollars on. Did you get a letter saying here's what 1444 01:16:38.800 --> 01:16:40.520 we're paying and here's why we're paying it. 1445 01:16:42.840 --> 01:16:43.720 Probably I did. 1446 01:16:43.840 --> 01:16:47.279 Yeah, I'm sure I think you could find that for us. 1447 01:16:48.880 --> 01:16:54.960 Pardon if you can find it, it would really help us. Okay, okay, 1448 01:16:55.159 --> 01:16:58.720 So what we would like to do, Yeah, we would 1449 01:16:58.840 --> 01:17:02.439 like to figure that out because if they said, you know, 1450 01:17:02.920 --> 01:17:04.760 this is how old your roof is there, this is 1451 01:17:04.800 --> 01:17:07.359 how much you get, we understand that on a twenty 1452 01:17:07.439 --> 01:17:12.359 five year old roof with an ACV policy, it's likely 1453 01:17:12.920 --> 01:17:15.680 to be pretty accurate. But we can get you some 1454 01:17:15.880 --> 01:17:18.600 free help right now to look at it once we 1455 01:17:18.760 --> 01:17:24.640 find out. So, Ruth, why did did did did the 1456 01:17:24.760 --> 01:17:28.720 other company, AARP, give you any idea why you were 1457 01:17:28.800 --> 01:17:29.479 being canceled? 1458 01:17:31.119 --> 01:17:34.399 Yeah, they came down here and looked this property over 1459 01:17:35.119 --> 01:17:38.079 and said this wasn't a brick house, and it is 1460 01:17:38.159 --> 01:17:42.600 a brick house, and they just had this woman looking 1461 01:17:42.680 --> 01:17:45.760 all around and writing stuff down. I don't quite know 1462 01:17:46.159 --> 01:17:49.399 all the reasons, but the next thing I just was 1463 01:17:49.520 --> 01:17:53.520 they were lowering the value of my house. It was 1464 01:17:53.640 --> 01:17:56.640 going to go from YEA three point fifty to two 1465 01:17:56.840 --> 01:18:01.399 hundred thousand for our house. And quite naturally, you're not 1466 01:18:01.520 --> 01:18:04.800 going to bother with somebody that wants the value of 1467 01:18:04.880 --> 01:18:06.520 your house at two hundred thousand. 1468 01:18:08.800 --> 01:18:12.479 Well that they were probably going to actual cash value 1469 01:18:13.000 --> 01:18:14.239 instead of replacement. 1470 01:18:15.079 --> 01:18:18.359 And so did you drop them or did they drop you? 1471 01:18:22.760 --> 01:18:25.880 I think it was probably me after the way they 1472 01:18:25.960 --> 01:18:26.319 did me. 1473 01:18:26.560 --> 01:18:30.920 Yeah, okay, And then how did you find home site? 1474 01:18:31.800 --> 01:18:35.239 Okay? I went to Geico to get car insurance and 1475 01:18:35.640 --> 01:18:40.199 they said they had that home site company. So I okay, 1476 01:18:41.560 --> 01:18:42.720 there's their bad news. 1477 01:18:45.159 --> 01:18:47.159 So we're going to take a look at your claim. 1478 01:18:48.119 --> 01:18:50.479 And who do we give this to to work with 1479 01:18:50.640 --> 01:18:53.880 Matt at Paragon? Somebody who can work with Matt. Okay, 1480 01:18:54.279 --> 01:18:57.119 I'll tell you what, Deputy d He's going to take this. 1481 01:18:57.880 --> 01:19:01.840 And so what we'll do, Ruth is look at your 1482 01:19:01.920 --> 01:19:05.640 rejection letter or your settlement letter or whatever. 1483 01:19:05.800 --> 01:19:07.800 Did you, by the way, take that eight hundred bucks. 1484 01:19:09.439 --> 01:19:09.640 Yeah. 1485 01:19:09.880 --> 01:19:12.279 The well, they sent one and I tore it up. 1486 01:19:13.039 --> 01:19:17.439 Then they sent another one and I did cash that one. 1487 01:19:17.560 --> 01:19:19.199 Everybody said go ahead and cash it. 1488 01:19:20.600 --> 01:19:20.800 Yeah? 1489 01:19:20.880 --> 01:19:22.600 Were they both for eight hundred? 1490 01:19:22.840 --> 01:19:23.079 Did they? 1491 01:19:23.359 --> 01:19:23.520 Did? 1492 01:19:23.560 --> 01:19:28.279 They basically send you a replacement check. They're okay, Ruth. 1493 01:19:28.640 --> 01:19:32.000 I don't think you did anything wrong by taking that check. 1494 01:19:32.079 --> 01:19:34.680 I don't think they can force you into a settlement 1495 01:19:34.760 --> 01:19:39.560 if it was unfair. My my suspicion is, however, is 1496 01:19:39.680 --> 01:19:45.960 it's probably unfortunately accurate because it's a twenty five year 1497 01:19:46.000 --> 01:19:46.920 old roof. 1498 01:19:47.399 --> 01:19:52.560 But we're going to look at I'm gonna have no 1499 01:19:52.760 --> 01:19:57.680 I get it. But not all of them had ACV policies. 1500 01:19:57.880 --> 01:20:00.840 You see. Well they came out of pocket, I mean, 1501 01:20:01.000 --> 01:20:02.520 or they came out of pocket to buy it. 1502 01:20:04.279 --> 01:20:06.479 Oh yeah, that's what the that's what they want me 1503 01:20:06.600 --> 01:20:06.760 to do. 1504 01:20:06.960 --> 01:20:12.399 Take it out. Yeah, but did any rufer tell you, hey, Ruth, 1505 01:20:12.800 --> 01:20:15.319 your whole roof has to be replaced? Did anyone tell 1506 01:20:15.359 --> 01:20:15.560 you that? 1507 01:20:18.199 --> 01:20:19.000 Not so much? 1508 01:20:19.079 --> 01:20:19.920 In those words. 1509 01:20:20.159 --> 01:20:25.039 I did have rufer look at it, and they've just, 1510 01:20:25.319 --> 01:20:27.479 you know, said the best thing to do is to 1511 01:20:27.600 --> 01:20:31.920 replace it. It's just that it's not all that good. 1512 01:20:32.279 --> 01:20:34.399 I can't get up there. I don't know what's going 1513 01:20:34.439 --> 01:20:35.239 I got to take. 1514 01:20:35.159 --> 01:20:35.840 The word for it. 1515 01:20:35.920 --> 01:20:37.880 Why can't you get why can't you get up there? 1516 01:20:38.319 --> 01:20:39.159 Just use the ladder? 1517 01:20:43.319 --> 01:20:46.760 Hey, Ruth, listen, Hey, I want to ask you something though. 1518 01:20:47.680 --> 01:20:48.359 Is it leaking? 1519 01:20:50.000 --> 01:20:50.520 Thank God? 1520 01:20:50.680 --> 01:20:53.039 No, not yet, not yet. 1521 01:20:53.560 --> 01:20:55.239 I worry about that a lot. 1522 01:20:57.000 --> 01:20:59.520 You know what, I'm going to take a really how 1523 01:20:59.560 --> 01:21:01.840 long you've been in Colorado? By the way, I'm just curious. 1524 01:21:02.439 --> 01:21:04.159 I moved here in nineteen eighty. 1525 01:21:05.520 --> 01:21:08.399 And I'll bet you you moved from upstate New York. 1526 01:21:08.560 --> 01:21:13.600 You were from New York, your New Jersey, New Jersey. 1527 01:21:13.680 --> 01:21:17.239 I see you can't hide it, Ruth. You try, but 1528 01:21:17.399 --> 01:21:22.159 you can't hide it. I detected it. Okay, So listen, 1529 01:21:23.159 --> 01:21:23.640 so listen. 1530 01:21:24.000 --> 01:21:27.279 Deputy D who we call that's a nickname we give 1531 01:21:27.359 --> 01:21:30.840 him Dimitri, is gonna look at your documents to make 1532 01:21:30.880 --> 01:21:34.039 sure you were treated fairly. If not, we're going to 1533 01:21:34.079 --> 01:21:37.319 get a public adjuster who will take a free look 1534 01:21:37.359 --> 01:21:39.560 at it to see if you should be getting more money. 1535 01:21:39.640 --> 01:21:44.399 Okay, And I would like to you know, you may 1536 01:21:44.479 --> 01:21:45.920 want to look for another policy. 1537 01:21:47.159 --> 01:21:49.960 It's going to be difficult in this in this world 1538 01:21:50.039 --> 01:21:52.479 right now, it's going to be very difficult, so hang 1539 01:21:52.560 --> 01:21:56.319 on three oh three seven Yeah, okay, and Debbie, thanks 1540 01:21:56.399 --> 01:21:58.159 for thinking of your neighbor. We have more coming up 1541 01:21:58.199 --> 01:22:00.439 on The Troubleshooter Show. Three oh three seven one three 1542 01:22:00.560 --> 01:22:08.720 a two five five Go with a sure thing Denver's 1543 01:22:08.800 --> 01:22:11.640 best roofer Excel Roofing dot com. You don't pay a 1544 01:22:11.760 --> 01:22:18.199 cent until you're content. Time for an insurance check up free, 1545 01:22:18.319 --> 01:22:22.039 no obligation in comparison, call Compass Insurance paying too much 1546 01:22:22.199 --> 01:22:25.079 your coverage at dozens of insurance companies find out now 1547 01:22:25.199 --> 01:22:27.680 three all three seven seven to one. Help. You'll think 1548 01:22:27.760 --> 01:22:30.319 you're his only customer when you choose Frank durand the 1549 01:22:30.359 --> 01:22:32.960 real estate Man dot com to list your home with 1550 01:22:33.119 --> 01:22:36.640 Remax Alliance three oh three nine two zero sixteen twenty two. 1551 01:22:40.840 --> 01:22:43.279 Hi Tom Martine here three oh three seven one three 1552 01:22:43.359 --> 01:22:45.720 talks seven one three eight two five five. Tom wants 1553 01:22:45.760 --> 01:22:49.960 to talk about solar panels. Okay, and then Sus has 1554 01:22:50.000 --> 01:22:52.479 a question She got off the air. But first Tom go. 1555 01:22:52.520 --> 01:22:55.520 Ahead, Yeah, I mere, stop Su? 1556 01:22:56.920 --> 01:22:57.720 What's what's going on? 1557 01:22:57.880 --> 01:22:58.119 Tom? 1558 01:22:59.239 --> 01:22:59.359 Oh? 1559 01:22:59.600 --> 01:22:59.800 Yep? 1560 01:23:01.399 --> 01:23:06.359 Well, I'm having no problem with my solar company, and 1561 01:23:06.479 --> 01:23:10.680 I know you're familiar with them. Red Rocks Roofing and solar. 1562 01:23:10.600 --> 01:23:13.720 And yeah, I love red Rocks. So tell me what's 1563 01:23:13.800 --> 01:23:14.119 going on. 1564 01:23:15.520 --> 01:23:19.159 Well, they they were really great salespeople, but they're follow 1565 01:23:19.239 --> 01:23:20.159 through has been terrible. 1566 01:23:21.640 --> 01:23:23.880 Well tell me tell me the whole story, though, Tom, Like, 1567 01:23:23.960 --> 01:23:25.479 when did you sign the contract? 1568 01:23:27.199 --> 01:23:28.039 You're good with you. 1569 01:23:30.039 --> 01:23:30.600 In June? 1570 01:23:32.279 --> 01:23:36.359 Who's who's the Who's the person in the back, he's. 1571 01:23:36.199 --> 01:23:37.680 My foreman on the job? 1572 01:23:39.039 --> 01:23:40.439 I okay, what job? 1573 01:23:41.760 --> 01:23:43.520 We're building a new constructs Are you doing a new 1574 01:23:43.600 --> 01:23:46.760 construction for our employees? 1575 01:23:46.800 --> 01:23:49.840 We're building an a frame to house some of our 1576 01:23:49.920 --> 01:23:52.880 people that work at the Highland Haven up in Evergreen 1577 01:23:53.119 --> 01:23:54.319 to small bed and breakfast. 1578 01:23:54.800 --> 01:23:58.159 But it's getting too expensive, Okay, live here, so we're 1579 01:23:58.199 --> 01:24:01.720 trying to provide housing and I get it. 1580 01:24:01.880 --> 01:24:04.880 So as part of this new construction, As part of 1581 01:24:05.000 --> 01:24:07.079 this new construction, you did. 1582 01:24:07.039 --> 01:24:07.920 A solar system. 1583 01:24:08.039 --> 01:24:08.479 Is that right? 1584 01:24:09.600 --> 01:24:14.399 Yeah? We wanted to keep the utilities reasonable, got it? 1585 01:24:14.920 --> 01:24:17.960 And so you signed back last year? Did you say? 1586 01:24:18.000 --> 01:24:22.720 When did you sign it in June? Okay? 1587 01:24:22.840 --> 01:24:23.920 And what went wrong? 1588 01:24:26.000 --> 01:24:33.079 Well, I guess the crew maybe wasn't the most professional. 1589 01:24:33.159 --> 01:24:35.760 We had a few problems with the installation, and when 1590 01:24:35.800 --> 01:24:39.279 we brought it up it started. 1591 01:24:40.479 --> 01:24:40.960 A war. 1592 01:24:42.800 --> 01:24:47.520 They weren't prepared to fix anything. They didn't think what 1593 01:24:47.760 --> 01:24:49.319 was the problem that went wrong? 1594 01:24:49.439 --> 01:24:49.600 Though? 1595 01:24:50.000 --> 01:24:51.760 What was the problem that went wrong? 1596 01:24:52.119 --> 01:24:52.159 What? 1597 01:24:52.439 --> 01:24:53.560 Tell me what went wrong? 1598 01:24:54.199 --> 01:24:57.000 The panels were put up in unevenly so that they 1599 01:24:57.039 --> 01:25:01.039 could they could catch the snow. That problem still hasn't intakes. 1600 01:25:01.479 --> 01:25:06.520 When they installed the battery pack, they they cut a 1601 01:25:06.680 --> 01:25:10.920 stud out on the inside wall and didn't replace it 1602 01:25:11.079 --> 01:25:12.640 and didn't think that they should have to. 1603 01:25:14.079 --> 01:25:14.279 Tom. 1604 01:25:14.319 --> 01:25:16.520 They had an engineer oute to look at it and 1605 01:25:16.600 --> 01:25:19.279 told them how to replace that stud and that's exactly 1606 01:25:19.359 --> 01:25:19.920 what they did. 1607 01:25:21.680 --> 01:25:24.199 Did it pass inspection? So quick? Wait a second, My 1608 01:25:24.359 --> 01:25:27.520 understanding is all this is past inspection? Now? Is that 1609 01:25:27.720 --> 01:25:28.279 not correct? 1610 01:25:29.279 --> 01:25:31.720 That's correct? Okay, yeah, it's all passed inspection. 1611 01:25:31.960 --> 01:25:34.640 And yeah, but well what Tom Tom is telling me though, 1612 01:25:35.000 --> 01:25:36.760 Tom is telling me about the journey. 1613 01:25:37.159 --> 01:25:40.079 It was a little rough, he said, So I get it, Tom. 1614 01:25:40.399 --> 01:25:43.359 So what I want to know is this. I understand 1615 01:25:43.439 --> 01:25:46.359 there were problems. All companies have problems. What I want 1616 01:25:46.399 --> 01:25:49.119 to know is where does it stand today? What can 1617 01:25:49.159 --> 01:25:49.920 we do to help you. 1618 01:25:51.600 --> 01:25:54.640 We're just trying to get connected. We've been trying for 1619 01:25:54.760 --> 01:25:57.880 two and a half weeks to get some information from 1620 01:25:57.960 --> 01:25:59.000 Red Rocks, and they have. 1621 01:25:59.159 --> 01:26:00.920 Blocked our phone calls. 1622 01:26:01.560 --> 01:26:04.359 So we called from my daughter's phone this morning and 1623 01:26:04.439 --> 01:26:05.199 they answered. 1624 01:26:05.000 --> 01:26:08.000 Right away and then proceeded tell. 1625 01:26:07.920 --> 01:26:09.239 Us that they wouldn't talk to us. 1626 01:26:10.520 --> 01:26:14.159 Okay, okay, what is the issue with What is the 1627 01:26:14.279 --> 01:26:17.600 issue right now? Well, well we'll talk to Brooke about that. 1628 01:26:17.760 --> 01:26:19.960 That doesn't go ahead. 1629 01:26:20.840 --> 01:26:24.199 All they need to do is get their solar meter 1630 01:26:24.479 --> 01:26:28.479 in the panel and then will be one hundred percent online. 1631 01:26:28.960 --> 01:26:32.319 But they've been solid, I think, to punish it. 1632 01:26:33.439 --> 01:26:35.680 They were mad about the repairs that we did, and 1633 01:26:35.840 --> 01:26:39.600 we charged them a total of four hundred dollars I think, 1634 01:26:40.319 --> 01:26:44.079 and so they they've dragged, dragged their feet on fixing 1635 01:26:44.159 --> 01:26:47.319 the panels and leven leveling them out, and they to 1636 01:26:47.760 --> 01:26:50.000 every conversation that we've had with them. 1637 01:26:49.920 --> 01:26:50.960 They've had an attitude. 1638 01:26:52.560 --> 01:26:52.800 Tom. 1639 01:26:53.640 --> 01:27:00.239 I apologize for whatever bad experience you had. We will 1640 01:27:00.279 --> 01:27:03.439 talk directly to Brooke, but I'm just gonna tell you 1641 01:27:03.520 --> 01:27:08.079 something I truly did that she's trying to punish you, 1642 01:27:08.319 --> 01:27:10.720 though I doubt that they're holding a grudge, but we 1643 01:27:10.800 --> 01:27:13.000 will get to the bottom of it. We're gonna call 1644 01:27:13.079 --> 01:27:17.000 her right now, Okay, So hang on listen. We take 1645 01:27:17.079 --> 01:27:20.920 it really seriously when we endorse a company. We really do, 1646 01:27:21.399 --> 01:27:25.199 so we will talk to her. I think you're frustrated. 1647 01:27:25.560 --> 01:27:28.239 I get you, and it's been a little bit of 1648 01:27:28.279 --> 01:27:31.760 a hassle and you just now want to get connected 1649 01:27:32.239 --> 01:27:34.720 and you feel like they're delaying on purpose. 1650 01:27:35.119 --> 01:27:36.000 Well that's not good. 1651 01:27:36.319 --> 01:27:39.399 So let's just talk to her about it directly, and 1652 01:27:39.520 --> 01:27:41.920 you hang on and we'll get this on the air. 1653 01:27:42.880 --> 01:27:48.560 Three oh three seven five five. 1654 01:27:48.680 --> 01:27:53.319 Sus, what question do you have from a listener? So, Tom, 1655 01:27:53.720 --> 01:27:56.359 I had a somebody call. They wanted to know if 1656 01:27:56.399 --> 01:28:00.760 you would just touch on. Is the National debt Relief 1657 01:28:00.840 --> 01:28:03.359 program a scam? And if so, why. 1658 01:28:05.039 --> 01:28:08.520 There is no national debt relief programs? So I don't 1659 01:28:08.600 --> 01:28:12.880 know what they're talking about. So so what exactly do 1660 01:28:13.039 --> 01:28:13.479 they mean? 1661 01:28:13.720 --> 01:28:17.399 Because what could be have stated National debt relief? 1662 01:28:17.560 --> 01:28:19.359 The company? Are they a scam? 1663 01:28:21.079 --> 01:28:24.079 Okay, now let me take a look at them, because 1664 01:28:24.199 --> 01:28:26.159 I remember hearing about them. 1665 01:28:26.439 --> 01:28:28.279 Are they a consolidation company? 1666 01:28:28.359 --> 01:28:29.279 Do you know? Yes? 1667 01:28:29.439 --> 01:28:31.479 It looked like they were when I look them up. 1668 01:28:32.119 --> 01:28:32.800 That's what they are. 1669 01:28:33.159 --> 01:28:36.520 A lot of these, a lot of these places that 1670 01:28:36.800 --> 01:28:42.079 call themselves debt relief are nothing more than loan companies. 1671 01:28:42.319 --> 01:28:48.680 This is National debt Relief right, correct, that's the Okay. Now, 1672 01:28:49.319 --> 01:28:52.760 one thing that I should say that should be a 1673 01:28:52.840 --> 01:28:53.840 red flag right away. 1674 01:28:55.399 --> 01:28:59.199 They are a plus accredited by the Better Business Bureau, 1675 01:29:00.319 --> 01:29:02.399 So that should be a red flag. 1676 01:29:02.920 --> 01:29:05.479 By the way, people, I know you find this, you 1677 01:29:05.560 --> 01:29:06.720 might find this hard to believe. 1678 01:29:07.279 --> 01:29:11.920 But the Better Business Bureau they are dinosaurs right now, okay, 1679 01:29:12.159 --> 01:29:17.520 Torontosaurus rex. These people have no clue how to solve problems, 1680 01:29:18.000 --> 01:29:22.479 answer questions, help people at all. And in my opinion, 1681 01:29:22.840 --> 01:29:24.119 they're organized scams. 1682 01:29:24.279 --> 01:29:24.520 Okay. 1683 01:29:24.800 --> 01:29:27.640 They take money from businesses and then if you're in 1684 01:29:27.720 --> 01:29:31.079 good standing, you get good results. If you're not and 1685 01:29:31.199 --> 01:29:33.680 you don't pay them enough money, you don't get good results. 1686 01:29:33.920 --> 01:29:34.880 That's my opinion. 1687 01:29:35.239 --> 01:29:35.520 Okay. 1688 01:29:36.000 --> 01:29:38.960 Now, over the years, we've had a very good relationship 1689 01:29:39.359 --> 01:29:43.479 in the past, way back with the Better Business Bureau. 1690 01:29:43.560 --> 01:29:47.000 But they're not the same organization. And almost anyone will 1691 01:29:47.039 --> 01:29:50.279 tell you that that actually has the balls to say it, 1692 01:29:50.600 --> 01:29:54.399 because many of them are afraid to speak out. But anyway, 1693 01:29:55.319 --> 01:29:59.560 debt relief is nothing more than consolidation, that's all it is. 1694 01:30:00.279 --> 01:30:03.800 And they say it's a two minute approval. And I 1695 01:30:04.760 --> 01:30:07.359 can't say whether they're good or bad. They're just a 1696 01:30:07.600 --> 01:30:14.000 debt consolid excuse me, a loan company, just a loan company. 1697 01:30:14.479 --> 01:30:17.359 So what I'd like you to do is be very 1698 01:30:17.479 --> 01:30:21.800 careful with any loan company. In fact, most of the 1699 01:30:21.920 --> 01:30:25.359 time they take a lot of fees and they don't 1700 01:30:25.359 --> 01:30:27.119 come through with a loan. Now I'm not talking about 1701 01:30:27.119 --> 01:30:31.279 this company, but I'm talking about basically debt consolidation companies. 1702 01:30:31.960 --> 01:30:35.199 So no, I don't love them in general. And I'll 1703 01:30:35.239 --> 01:30:37.439 take a look at this one. And I'd like to 1704 01:30:37.560 --> 01:30:40.439 know if anyone has an opinion on this. Have you 1705 01:30:40.920 --> 01:30:42.560 dealt with this company? 1706 01:30:42.880 --> 01:30:44.960 And if so, what were your results? 1707 01:30:45.600 --> 01:30:46.000 Let me know. 1708 01:30:46.319 --> 01:30:48.920 We have more coming up. Three zho three seven to one, 1709 01:30:49.039 --> 01:30:57.760 three eight two five five. Go with a sure thing 1710 01:30:57.920 --> 01:31:01.600 Denver's best rufer Excel Rufe. You don't pay a cent 1711 01:31:01.840 --> 01:31:08.000 until you're content. Time for an insurance checkup free no 1712 01:31:08.119 --> 01:31:12.479 obligation comparison call Compass Insurance paying too much your coverage 1713 01:31:12.520 --> 01:31:15.159 at dozens of insurance companies find out now three all 1714 01:31:15.199 --> 01:31:17.520 three seven to seven to one help You'll think you're 1715 01:31:17.600 --> 01:31:20.119 his only customer when you choose Frank durand the real 1716 01:31:20.199 --> 01:31:23.199 estate Man dot com to list your home with Remax 1717 01:31:23.239 --> 01:31:26.279 Alliance three all three nine two zero sixteen twenty two. 1718 01:31:33.239 --> 01:31:35.760 Tom Martino, you're troubleshooter three oh three seven to one 1719 01:31:35.840 --> 01:31:38.880 three talk seven one three A two five five. 1720 01:31:40.079 --> 01:31:40.920 Welcome to the show. 1721 01:31:41.039 --> 01:31:43.880 By the way, I'm wrong a bit about the national 1722 01:31:43.960 --> 01:31:48.079 debt relief. They're not really as bad or not bad, 1723 01:31:48.199 --> 01:31:52.640 but they can't be lumped in with consolidation companies. 1724 01:31:52.920 --> 01:31:54.760 They're not a lender, and I'm going to talk about that, 1725 01:31:54.920 --> 01:31:55.640 so please hang on. 1726 01:31:55.760 --> 01:31:59.399 But I want to take Brook right now at redrochsroof 1727 01:31:59.479 --> 01:32:02.640 and because you know, we endorse them for solar. We 1728 01:32:02.960 --> 01:32:05.880 have a lot of great reviews on them, but no 1729 01:32:05.960 --> 01:32:09.680 one's perfect. So let's see what's going on. Tom said, 1730 01:32:09.840 --> 01:32:15.479 you know, and again many times when people have negative experiences. 1731 01:32:15.560 --> 01:32:19.000 We know this from doing the show and how consumers think. 1732 01:32:19.880 --> 01:32:20.359 We all do. 1733 01:32:20.960 --> 01:32:26.039 When we have a problem, it is never an isolated problem. 1734 01:32:26.560 --> 01:32:32.079 We tend to accumulate the experience. I call it the 1735 01:32:32.199 --> 01:32:36.640 painful journey. So even though and this happened to be 1736 01:32:36.880 --> 01:32:40.399 just the other day at Low's, but what I'm getting 1737 01:32:40.439 --> 01:32:43.920 at is this, when there is a negative experience and 1738 01:32:44.000 --> 01:32:46.920 then another one, or or even if they're unrelated or 1739 01:32:47.159 --> 01:32:51.359 they're innocent mistakes or not, we tend to accumulate this, 1740 01:32:52.039 --> 01:32:56.000 and then the next one becomes more serious, even if 1741 01:32:56.039 --> 01:32:58.520 it's not more serious, And then the bottom line is 1742 01:32:58.600 --> 01:33:01.600 we start thinking it is this company good to begin with? 1743 01:33:02.079 --> 01:33:05.479 Should I have ever talked to them what's going on? 1744 01:33:06.000 --> 01:33:09.960 And then sometimes can project more than actually there. Now, 1745 01:33:10.159 --> 01:33:15.640 sometimes the company is terrible. Sometimes it is, But I'm 1746 01:33:15.680 --> 01:33:17.680 not going to say that about Red Rocks based on 1747 01:33:17.760 --> 01:33:21.439 this one experience, because most everyone has excellent things to 1748 01:33:21.479 --> 01:33:25.079 say about them. But that doesn't discount Tom. Tom said, look, 1749 01:33:25.399 --> 01:33:28.560 from the very beginning, we had a few problems with 1750 01:33:28.720 --> 01:33:33.119 the installation. Now, Mark said he was involved in this 1751 01:33:33.560 --> 01:33:35.600 when he had a problem, and I just want to 1752 01:33:35.680 --> 01:33:40.000 summarize Mark. One of the main problems was this stud 1753 01:33:40.119 --> 01:33:40.880 that they cut through. 1754 01:33:41.359 --> 01:33:43.840 Yeah, I think it was a load supporting beam of 1755 01:33:43.960 --> 01:33:46.840 some sort, and I'm not sure how it got cut. 1756 01:33:46.880 --> 01:33:49.439 I don't remember. It's going a wayst back. But and 1757 01:33:49.600 --> 01:33:52.479 he was concerned. He was concerned that they didn't mention 1758 01:33:52.680 --> 01:33:55.520 it and he discovered it go ahead. Well, I don't 1759 01:33:55.520 --> 01:33:58.119 even know about that. Part where I got involved was 1760 01:33:59.199 --> 01:34:02.560 they wanted to fix it one way, So Brooks folks said, yeah, 1761 01:34:02.600 --> 01:34:04.560 we can fix it. It's no big deal, We'll fix 1762 01:34:04.640 --> 01:34:07.439 it this way, whatever that way is. And they were like, no, 1763 01:34:07.560 --> 01:34:10.960 we want the whole thing replaced. So Brooke was like, well, 1764 01:34:11.000 --> 01:34:14.279 that's kind of crazy. Let's bring in an engineer and 1765 01:34:14.359 --> 01:34:16.960 see what an engineer says. So they brought in an 1766 01:34:17.039 --> 01:34:20.920 engineer and basically the engineer said the way Brooke wanted 1767 01:34:20.960 --> 01:34:24.119 to fix it was fine. So and the guy wasn't 1768 01:34:24.159 --> 01:34:26.800 happy with that. But I mean, that's that was the 1769 01:34:26.920 --> 01:34:28.640 one part that I remember about this. 1770 01:34:29.760 --> 01:34:32.640 But I want to get this straight again, and Tom, 1771 01:34:32.680 --> 01:34:34.840 I don't want to tell a whole story, but that 1772 01:34:35.359 --> 01:34:41.479 initial problem was taken care of, right, it. 1773 01:34:41.800 --> 01:34:45.760 Was, but it wasn't done in a very professional manner. 1774 01:34:45.880 --> 01:34:49.800 It was as it Okay, we weren't supposed to discover 1775 01:34:49.960 --> 01:34:51.840 any problems. That's their attitude. 1776 01:34:52.119 --> 01:35:02.199 Okay, So Tom doesn't like the fact that, Yeah, Tom doesn't. 1777 01:35:03.680 --> 01:35:04.000 Okay. 1778 01:35:04.560 --> 01:35:06.840 So you feel like we had to push them to 1779 01:35:06.960 --> 01:35:09.840 do the right thing and that you had to discover it. 1780 01:35:09.960 --> 01:35:12.760 They wouldn't admit to it, and I get it. But 1781 01:35:12.960 --> 01:35:16.479 now it's fixed, and and I'm not trying to discount that. 1782 01:35:16.560 --> 01:35:17.880 By the way, well we'll address that. 1783 01:35:18.680 --> 01:35:19.680 So right now, though, I. 1784 01:35:19.720 --> 01:35:22.720 Want to go to today's issue well, it's okay. But 1785 01:35:23.079 --> 01:35:26.960 right now, the main issue is you can't get the 1786 01:35:27.039 --> 01:35:27.760 meter installed. 1787 01:35:27.840 --> 01:35:28.279 Is that right? 1788 01:35:30.239 --> 01:35:32.520 Well, I mean they wouldn't take a phone call for 1789 01:35:32.600 --> 01:35:34.479 two and a half weeks. That's that was amazing. 1790 01:35:34.640 --> 01:35:35.720 I just take this. 1791 01:35:36.159 --> 01:35:38.680 I think you're going a little overboard time. So I'm 1792 01:35:38.760 --> 01:35:40.439 just going to give you a little warning there. 1793 01:35:41.439 --> 01:35:42.319 Go ahead, go ahead. 1794 01:35:42.359 --> 01:35:45.199 Why well, I'll tell you why because we're we have 1795 01:35:45.479 --> 01:35:48.479 her on the phone to address it, and your being 1796 01:35:48.560 --> 01:35:54.119 an ass that's why. Well, he's just expressing his wait, wait, 1797 01:35:54.119 --> 01:35:59.520 wait Tom, Tom, Now she refused too far at this point. 1798 01:36:00.119 --> 01:36:02.600 Let's put him on hold and bring Brook up. 1799 01:36:02.720 --> 01:36:05.479 Mark. Yeah, thank you, Mark, But I think I know 1800 01:36:05.600 --> 01:36:08.840 what to do. I want Tom to know I'm hearing him. 1801 01:36:08.880 --> 01:36:12.319 That's all, okay, Tom, I'm here. I'm not agreeing with 1802 01:36:12.479 --> 01:36:12.960 you or not. 1803 01:36:13.520 --> 01:36:14.199 I'm just hearing. 1804 01:36:14.279 --> 01:36:18.119 I hear what you're saying and your perception. His perception 1805 01:36:18.359 --> 01:36:21.560 is he's being ignored on purpose. Now, Brooke, you're right, 1806 01:36:21.880 --> 01:36:23.479 Now we go to Brook. Go ahead, Brook. 1807 01:36:24.960 --> 01:36:26.960 Yeah, that's okay. So there's a couple of things that 1808 01:36:27.079 --> 01:36:30.920 have gone on in this project, for sure. So we 1809 01:36:31.560 --> 01:36:34.720 have come by multiple times on multiple occasions and done 1810 01:36:34.760 --> 01:36:38.479 what's called a walkthrough with the person that's involved in 1811 01:36:38.600 --> 01:36:41.800 kind of general managing this project. And we had all 1812 01:36:41.880 --> 01:36:45.079 of this back in October, and so at that point, 1813 01:36:45.199 --> 01:36:47.640 one of the complaints had been, well, you guys left 1814 01:36:47.800 --> 01:36:51.079 marks up on the roof. Well, in order to make 1815 01:36:51.119 --> 01:36:55.600 sure that the railing and those items are installed like 1816 01:36:55.840 --> 01:36:59.119 in line, we have to market otherwise it'll be crooked 1817 01:36:59.199 --> 01:37:02.600 and the install don't fit appropriately. Well, those marks are 1818 01:37:02.680 --> 01:37:05.439 normal and they come off with water. They were trying 1819 01:37:05.439 --> 01:37:08.840 to use it an alcohol or a paint center to 1820 01:37:08.920 --> 01:37:11.199 remove them and it was actually causing them to smudge more. 1821 01:37:11.760 --> 01:37:13.399 So we came back out and we just wiped them 1822 01:37:13.439 --> 01:37:16.000 off with water, I think a couple of days later. 1823 01:37:17.079 --> 01:37:19.479 So each time that something's gone on, we've gone up 1824 01:37:19.520 --> 01:37:22.600 there and said this will be addressed, or if you know, 1825 01:37:22.720 --> 01:37:23.479 inspector says we. 1826 01:37:23.520 --> 01:37:24.880 Have to do these things, we'll do them. 1827 01:37:25.039 --> 01:37:27.079 Because we're hearing a lot of feedback from folks that 1828 01:37:27.319 --> 01:37:30.079 aren't licensed, so they're telling us, well, we want it 1829 01:37:30.119 --> 01:37:32.039 done this way, and it's like, we understand that, but 1830 01:37:32.279 --> 01:37:34.279 in order to do it the right way and pass 1831 01:37:34.359 --> 01:37:37.399 inspection and do it with the right licensing, we have 1832 01:37:37.520 --> 01:37:39.239 to do it this way and that's kind of I 1833 01:37:39.319 --> 01:37:42.800 think where some of the disconnectors happened. And so this 1834 01:37:43.119 --> 01:37:46.159 was a new build, which means that temporary power was 1835 01:37:46.239 --> 01:37:49.279 brought out to it. Back in October when we started 1836 01:37:49.319 --> 01:37:51.680 this project, we had tried to do what's called an 1837 01:37:51.720 --> 01:37:55.359 interconnection application with Excel, essentially their version of the permit 1838 01:37:55.439 --> 01:37:59.520 for the project, and that wasn't possible because they needed 1839 01:37:59.560 --> 01:38:03.319 to have the full no temporary power couldn't exist. They 1840 01:38:03.399 --> 01:38:06.560 needed to pass full inspection and have full electrical up 1841 01:38:06.600 --> 01:38:09.399 before we could do that. So I sent you guys 1842 01:38:09.439 --> 01:38:11.800 a copy of the email it was back I think 1843 01:38:11.960 --> 01:38:16.199 October fourteenth or October sixteenth, saying like Excel is not 1844 01:38:16.239 --> 01:38:17.840 going to accept this, so as soon as you guys 1845 01:38:17.880 --> 01:38:22.159 have real power, we can reprocess the application. So we've 1846 01:38:22.199 --> 01:38:26.399 been reprocessing the application for the last few weeks because 1847 01:38:26.439 --> 01:38:30.159 they just got full power back up. We've been communicating 1848 01:38:30.199 --> 01:38:33.479 with Excel. On February sixth, Excel and asked us to 1849 01:38:33.560 --> 01:38:37.159 provide some additional information. We did so on today's date, 1850 01:38:37.239 --> 01:38:39.560 they just opened up some new things for us to 1851 01:38:39.640 --> 01:38:42.520 submit to them, so we'll get that done tonight. We've 1852 01:38:42.520 --> 01:38:45.039 been working on their project all. 1853 01:38:45.000 --> 01:38:50.239 Right, they brooke I brooked that that. Okay, I appreciate 1854 01:38:50.319 --> 01:38:52.840 the update. Now, I just have some very simple questions. 1855 01:38:53.640 --> 01:38:56.760 This stud that was apparently cut or this beam that 1856 01:38:56.960 --> 01:38:58.920 he said you did not bring up and they had 1857 01:38:58.960 --> 01:39:00.880 to discover, can you just address that. 1858 01:39:03.319 --> 01:39:05.439 I mean, there was nothing for them to bring up 1859 01:39:05.560 --> 01:39:08.199 or to discover, because there was a walk through done 1860 01:39:08.279 --> 01:39:13.520 with the their folks on Saturday, the saturday before, and 1861 01:39:13.600 --> 01:39:15.800 then on Monday they went inside and they said, hey, 1862 01:39:15.840 --> 01:39:19.479 what about this. We're working mostly on the exterior, so 1863 01:39:19.520 --> 01:39:21.640 if something happens like that on the interior, it's not 1864 01:39:21.720 --> 01:39:23.520 like it was mys or that we just didn't do it. 1865 01:39:23.640 --> 01:39:25.680 It's like we did the walk room with the guy, 1866 01:39:25.720 --> 01:39:27.680 and all that was looked at was the exterior work 1867 01:39:27.840 --> 01:39:30.279 because solar has to be on the outside of the house. 1868 01:39:30.119 --> 01:39:30.800 To pass code. 1869 01:39:31.600 --> 01:39:34.439 No, I get it, but did you guys cut that beam? 1870 01:39:34.560 --> 01:39:36.039 Were you guys the ones that cut it? 1871 01:39:37.399 --> 01:39:40.000 Yeah, let's cut from the exterior work that was done. 1872 01:39:40.039 --> 01:39:42.319 It's not like we went inside and cut it interiorly. 1873 01:39:42.640 --> 01:39:44.439 So my god, No, I get it. 1874 01:39:44.600 --> 01:39:47.439 But but I guess what he I guess that to 1875 01:39:47.640 --> 01:39:49.880 him was a red flag that it was cut. It 1876 01:39:50.039 --> 01:39:53.520 wasn't supposed to be cut. And they had to discover it. 1877 01:39:53.840 --> 01:39:56.800 I'm Brooke, I'm not agreeing or disagreeing. I'm trying to 1878 01:39:56.920 --> 01:39:58.199 clarify what he's saying. 1879 01:39:58.760 --> 01:40:00.319 He is saying it shouldn't have been cut. 1880 01:40:01.560 --> 01:40:06.439 Okay, okay, next thing happened, and so before final inspection, 1881 01:40:06.560 --> 01:40:08.159 we would have found that, and we would have done 1882 01:40:08.199 --> 01:40:10.920 exactly what we did, which is essentially buddy tapeless stud 1883 01:40:11.079 --> 01:40:13.079 and then get an engineering letter saying it was good 1884 01:40:13.119 --> 01:40:14.680 to go, which is exactly what happened. 1885 01:40:14.800 --> 01:40:16.199 Okay, okay, we returned. 1886 01:40:16.880 --> 01:40:20.600 We just yeah, I get it, I get it. 1887 01:40:20.960 --> 01:40:25.119 Next thing, he said that he you won't take phone calls, 1888 01:40:25.399 --> 01:40:27.600 and he had to use his daughter's phone to get through. 1889 01:40:28.159 --> 01:40:29.520 He says, you're blocking him. 1890 01:40:31.840 --> 01:40:33.600 So he called in. 1891 01:40:34.319 --> 01:40:38.399 Because there's the Excel delay occurred. So we just got 1892 01:40:38.479 --> 01:40:41.319 access to full power. It's not Mark an email on 1893 01:40:41.359 --> 01:40:43.680 this one to say, hey, they just got full power 1894 01:40:43.760 --> 01:40:45.800 on last week. We were able to run final inspection. 1895 01:40:45.880 --> 01:40:46.680 There were no issues. 1896 01:40:46.880 --> 01:40:48.319 And I think that email can do you what two 1897 01:40:48.359 --> 01:40:48.720 weeks ago? 1898 01:40:48.840 --> 01:40:49.399 Three weeks ago? 1899 01:40:49.479 --> 01:40:49.680 Mark? 1900 01:40:50.039 --> 01:40:51.920 Yeah, probably two two and a half yep. 1901 01:40:52.720 --> 01:40:55.279 Yeah, So that's when we were finally able to start 1902 01:40:55.560 --> 01:40:58.760 doing the application for Excel, and that usually takes about 1903 01:40:58.760 --> 01:41:02.119 six weeks to do. They were informed about that back 1904 01:41:02.159 --> 01:41:04.880 in October, so at this point there's no new information. 1905 01:41:05.199 --> 01:41:07.119 What they've been doing the last two weeks is calling 1906 01:41:07.279 --> 01:41:10.359 and screaming at my staff that we aren't working on it, 1907 01:41:10.560 --> 01:41:13.560 even though they're still getting weekly updates. So my staff 1908 01:41:13.640 --> 01:41:16.239 isn't there to get abused or punching back for anybody. 1909 01:41:16.720 --> 01:41:18.239 We let them know this is going to be coming 1910 01:41:18.279 --> 01:41:21.960 back in October multiple times. We understand that they want 1911 01:41:22.000 --> 01:41:24.000 this done and we're working on it as quickly as 1912 01:41:24.000 --> 01:41:26.319 you can. But this is a delay on their ends 1913 01:41:26.680 --> 01:41:29.119 that we're still working to work through. 1914 01:41:30.960 --> 01:41:35.079 Okay, Brooke, Now, Tom, are you satisfied at least with 1915 01:41:35.720 --> 01:41:36.520 that explanation. 1916 01:41:39.039 --> 01:41:42.239 Well, it is an explanation, but the lack of communication, 1917 01:41:42.880 --> 01:41:43.960 none of this would have happened. 1918 01:41:43.960 --> 01:41:47.079 If they would have, like she said, kept us in 1919 01:41:47.199 --> 01:41:50.279 the loop for the last few weeks. They haven't. They haven't. 1920 01:41:50.439 --> 01:41:51.399 They haven't taken So she. 1921 01:41:51.520 --> 01:41:53.399 Never told you it's going to take six way, you 1922 01:41:53.520 --> 01:41:56.560 were aware of you You were aware of the delay though, 1923 01:41:56.640 --> 01:41:59.840 right because of not having power to the site. 1924 01:42:01.039 --> 01:42:02.960 Well yeah, okay, all right, one. 1925 01:42:05.680 --> 01:42:05.960 Brooke. 1926 01:42:06.119 --> 01:42:08.479 He said that power issue was solved months ago. 1927 01:42:09.760 --> 01:42:12.880 Oh, No, it wasn't because we just we just got it, 1928 01:42:13.359 --> 01:42:15.439 so we weren't able to run final inspection or do 1929 01:42:15.520 --> 01:42:18.359 any things that we needed to do. It wasn't resolved 1930 01:42:18.359 --> 01:42:20.319 months ago because otherwise we would have ran our final 1931 01:42:20.359 --> 01:42:21.079 and been done with it. 1932 01:42:22.920 --> 01:42:24.720 And you have a letter to that effect, Brooke. 1933 01:42:25.840 --> 01:42:28.479 Yeah, we've got information on that because we had asked 1934 01:42:28.479 --> 01:42:30.640 them to keep us updated when we could run final, 1935 01:42:30.880 --> 01:42:33.840 and I think Pamela was communicating with them weekly on 1936 01:42:33.960 --> 01:42:39.319 that via email and the last email communication that she 1937 01:42:39.520 --> 01:42:40.680 sent to them about right. 1938 01:42:41.039 --> 01:42:41.439 I get it. 1939 01:42:41.600 --> 01:42:43.880 I'm all right, So Tom, listen. 1940 01:42:44.720 --> 01:42:48.199 Suffice it to say, Tom that they're working on your system, 1941 01:42:48.439 --> 01:42:52.159 and it sounds to me like they are. I mean, 1942 01:42:52.760 --> 01:42:57.520 I think what happened is you started having problems and 1943 01:42:57.640 --> 01:42:59.319 then started accumulating them. 1944 01:42:59.680 --> 01:43:02.680 Think they can't do it right. They must not like you. 1945 01:43:03.159 --> 01:43:04.000 You got angry. 1946 01:43:04.439 --> 01:43:07.520 They said, look, we're gonna get it done. I don't 1947 01:43:07.600 --> 01:43:09.279 see that you're being ripped off. 1948 01:43:09.359 --> 01:43:10.039 I don't see that. 1949 01:43:10.760 --> 01:43:13.159 I don't know what to say other than maybe they 1950 01:43:13.199 --> 01:43:15.920 should have somebody assigned to call you every day to 1951 01:43:16.000 --> 01:43:18.399 let you know, or maybe some emails. But I don't 1952 01:43:18.439 --> 01:43:20.520 know what else to do in this case. You can 1953 01:43:20.600 --> 01:43:23.239 tell me what you want, Okay, tell me what you 1954 01:43:23.479 --> 01:43:32.640 want Right after this, go with a sure thing Denver's 1955 01:43:32.720 --> 01:43:35.560 Best roofer Excel Roofing dot com. You don't pay a 1956 01:43:35.680 --> 01:43:42.119 cent until you're content. Time for an insurance checkup free, 1957 01:43:42.239 --> 01:43:45.920 no obligation. In comparison, call Compass Insurance paying too much 1958 01:43:46.119 --> 01:43:49.000 your coverage at dozens of insurance companies find out now 1959 01:43:49.119 --> 01:43:51.359 three O three seven to seven to one help. You'll 1960 01:43:51.439 --> 01:43:54.159 think you're his only customer when you choose Frank durand 1961 01:43:54.159 --> 01:43:56.600 the real estate Man dot com to list your home 1962 01:43:56.840 --> 01:44:00.560 with Remax Alliance three three nine two zero sixteen twenty two. 1963 01:44:03.640 --> 01:44:05.920 I'm Tom Martino. You're troubleshooter. 1964 01:44:06.399 --> 01:44:08.800 Listen. You have to understand something. When people complain about 1965 01:44:08.800 --> 01:44:11.359 a company. I let him complain and be heard, okay, 1966 01:44:11.760 --> 01:44:14.840 and then I let the company respond. At this point, 1967 01:44:15.199 --> 01:44:17.760 I think it's progressing, it's going to be fine, and 1968 01:44:18.079 --> 01:44:20.960 I don't think anything was done intentionally to cheat anybody 1969 01:44:21.079 --> 01:44:25.680 or anything. That's just my impression. But Tom, I asked 1970 01:44:25.720 --> 01:44:28.159 at the end of that of the last segment, what 1971 01:44:28.359 --> 01:44:31.119 do you want now? She said, they're working to process 1972 01:44:31.560 --> 01:44:36.159 everything and you'll be activated and the whole system is 1973 01:44:36.439 --> 01:44:37.399 installed correctly. 1974 01:44:37.439 --> 01:44:38.159 Blah blah blah. 1975 01:44:38.359 --> 01:44:41.079 So what do you want right now? 1976 01:44:41.159 --> 01:44:42.159 What can we do for you? 1977 01:44:46.560 --> 01:44:49.319 Tomaking to me, and I think my head be the wrong. 1978 01:44:49.479 --> 01:44:53.399 Tom here I called earlier a bone Health. 1979 01:44:54.479 --> 01:44:56.880 Oh I'm sorry, Tom, you are the wrong. 1980 01:44:57.199 --> 01:44:59.600 Oh my god, Tom, you are the wrong. 1981 01:45:00.000 --> 01:45:01.680 Okay, So now I'm going to talk to you about 1982 01:45:01.680 --> 01:45:02.399 Advent Health. 1983 01:45:03.279 --> 01:45:06.520 Did we call you back? And in other words, your 1984 01:45:06.560 --> 01:45:08.399 personal property? We don't need to talk to you. 1985 01:45:08.520 --> 01:45:11.399 That was I'm sorry. So let me move on to Kevin. Kevin, 1986 01:45:11.479 --> 01:45:12.640 go ahead, what's going on with you? 1987 01:45:12.800 --> 01:45:13.079 Kevin? 1988 01:45:15.920 --> 01:45:19.039 Hey, I just have a question about I know Colorado 1989 01:45:19.159 --> 01:45:21.600 is a gift state. Is that correct? On taxes? 1990 01:45:23.520 --> 01:45:24.600 I don't know what that means. 1991 01:45:25.520 --> 01:45:26.800 I'll give you an example. 1992 01:45:27.439 --> 01:45:30.600 Okay, I'm going to gift a car to my daughter. 1993 01:45:31.199 --> 01:45:33.000 She takes it to get her own plates. 1994 01:45:34.039 --> 01:45:35.319 Does she have to pay tax? 1995 01:45:35.439 --> 01:45:36.359 Et cetera, et cetera. 1996 01:45:36.680 --> 01:45:39.319 Do they look at blue book to see what the 1997 01:45:39.439 --> 01:45:40.720 value is of the vehicle? 1998 01:45:40.960 --> 01:45:46.239 Or yes, yes, thank the look they look at the value. 1999 01:45:48.119 --> 01:45:51.479 And that's to keep people from putting down. Even if 2000 01:45:51.520 --> 01:45:54.920 it's a true gift, it's still is taxed at its 2001 01:45:55.039 --> 01:45:58.600 value for the ownership tax, not the sales tax. But 2002 01:45:58.800 --> 01:46:01.920 that's the way it works, and if it's a true gift, 2003 01:46:02.039 --> 01:46:04.920 there is no sales tax. But I have more coming 2004 01:46:05.000 --> 01:46:12.199 up on The Troubleshooter Show. Stick around, Go with a 2005 01:46:12.279 --> 01:46:15.800 sure thing Denver's Best Roofer Excel Roofing dot com. You 2006 01:46:15.880 --> 01:46:21.640 don't pay a cent until you're content. Time for an 2007 01:46:21.680 --> 01:46:25.840 insurance check up free, no obligation in comparison, call Compass Insurance. 2008 01:46:26.039 --> 01:46:29.039 Pay too much your coverage at dozens of insurance companies 2009 01:46:29.159 --> 01:46:31.720 find out now three oh three seven seven to one help. 2010 01:46:31.880 --> 01:46:34.560 You'll think you're his only customer when you choose Frank 2011 01:46:34.600 --> 01:46:37.039 durand the real estate Man dot com to list your 2012 01:46:37.079 --> 01:46:40.199 home with Remax Alliance three oh three nine two zero 2013 01:46:40.319 --> 01:46:41.439 sixteen twenty two. 2014 01:46:46.920 --> 01:46:51.199 Ripped You needed that? 2015 01:46:51.399 --> 01:46:52.159 Who you don't have? 2016 01:46:54.880 --> 01:46:59.439 Run anxiousness as can. No shooter's gonna help. 2017 01:46:59.640 --> 01:47:01.880 Come Man Dix. 2018 01:47:02.159 --> 01:47:07.720 He is the Troubleshooter Show. No Tom Martinez, Hi Tom 2019 01:47:07.800 --> 01:47:09.520 Martino here, Welcome to the show. 2020 01:47:10.239 --> 01:47:12.279 All right, what's going on? How can we help you? 2021 01:47:12.960 --> 01:47:14.720 We have all kinds of things to talk about. I 2022 01:47:14.800 --> 01:47:16.000 want to get right to the phones, and we want 2023 01:47:16.000 --> 01:47:19.279 to bring up our studio guests. We have Bob Logan 2024 01:47:19.319 --> 01:47:22.079 from Plumbline Services. Thank you for being here, Bob. And 2025 01:47:23.119 --> 01:47:25.680 we've been talking about all kinds of things with problems, 2026 01:47:25.800 --> 01:47:29.640 question complaints and plumbing, heating, quicking electrical trains. 2027 01:47:29.880 --> 01:47:32.680 So let me just recap this very quickly. So we 2028 01:47:32.800 --> 01:47:33.840 had a call about. 2029 01:47:35.239 --> 01:47:38.359 We had a call about US Red Rocks, Roof and 2030 01:47:38.439 --> 01:47:41.880 Solar and basically they did a job for Tom and 2031 01:47:42.319 --> 01:47:46.119 on a new build being built through John the contractor. 2032 01:47:46.600 --> 01:47:51.079 And Tom was disappointed in the process and some problems 2033 01:47:51.119 --> 01:47:54.720 they encounter and okay, I get it. So he did 2034 01:47:54.800 --> 01:47:57.159 what a lot of consumers do, and they start keeping 2035 01:47:57.279 --> 01:47:59.399 track and accumulating and feeling bad and. 2036 01:47:59.680 --> 01:48:02.479 The whole it's where the relationship turns sour. 2037 01:48:02.840 --> 01:48:03.000 Now. 2038 01:48:03.520 --> 01:48:07.079 Mark's perspective was that Tom was being overly critical and 2039 01:48:07.199 --> 01:48:08.199 not trusting anybody. 2040 01:48:08.239 --> 01:48:11.000 But and he was the one looking into it. 2041 01:48:11.039 --> 01:48:13.119 I didn't look into it, but I listened to both 2042 01:48:13.159 --> 01:48:16.000 parties today and I can see where Tom would get frustrated. 2043 01:48:16.279 --> 01:48:20.159 And I can also see Brooks frustration because she says, look, Tom, 2044 01:48:20.479 --> 01:48:23.119 you know we're working on this. There was nothing highly 2045 01:48:23.199 --> 01:48:26.039 unusual about it. There were a few problems. We took 2046 01:48:26.079 --> 01:48:28.439 care of the problems, and then we were waiting for 2047 01:48:28.960 --> 01:48:31.560 power to the site and we will activate it. 2048 01:48:31.840 --> 01:48:34.039 I mean she acknowledged that. 2049 01:48:34.199 --> 01:48:36.880 Yeah, Tom was unhappy here and there, and he started 2050 01:48:37.199 --> 01:48:39.359 yelling at the staff and they did have a little 2051 01:48:39.399 --> 01:48:39.920 falling out. 2052 01:48:40.439 --> 01:48:42.680 But I don't see a let's put it this way. 2053 01:48:42.720 --> 01:48:45.680 I don't see anything intentional like blocking him. 2054 01:48:45.720 --> 01:48:49.920 I don't or intentionally blocking him or not wanting to 2055 01:48:50.000 --> 01:48:52.479 do the work, or trying to get back at him. 2056 01:48:52.680 --> 01:48:55.920 I don't see anything personal going on here. I just 2057 01:48:56.079 --> 01:48:59.119 want to see what he wanted. And I said, Tom, 2058 01:48:59.439 --> 01:49:02.359 you know heard you out and Brooke heard you out. 2059 01:49:02.560 --> 01:49:04.000 So where do we go from here? 2060 01:49:04.479 --> 01:49:04.760 And so. 2061 01:49:06.239 --> 01:49:08.960 I'm going to talk to the contractor now who's building 2062 01:49:09.399 --> 01:49:12.279 the new build, and ask him because he's the one 2063 01:49:12.319 --> 01:49:13.000 that called us back. 2064 01:49:13.079 --> 01:49:17.960 Okay, John, what does he want? What can we do now? 2065 01:49:19.079 --> 01:49:19.439 Thank you? 2066 01:49:19.560 --> 01:49:20.319 How do we move on? 2067 01:49:21.640 --> 01:49:24.399 That's exactly what I'm trying to figure out. When I 2068 01:49:24.520 --> 01:49:29.119 spoke with Pamela this morning, she spoke with me, briefly, 2069 01:49:29.520 --> 01:49:31.520 told me she's not allowed to talk to me, and 2070 01:49:31.680 --> 01:49:34.760 hung up. And this is the project manager for the 2071 01:49:34.880 --> 01:49:40.119 last two weeks. I've left multiple messages, emails, texts. We 2072 01:49:40.319 --> 01:49:43.199 paid him in fifty thousand dollars in full the last 2073 01:49:43.279 --> 01:49:46.560 payment two weeks ago, and I'm just simply trying to 2074 01:49:46.600 --> 01:49:49.840 get a status update where they're at with Excel? When 2075 01:49:50.000 --> 01:49:53.960 is the system going to be offered? Okael, your fix 2076 01:49:54.119 --> 01:49:56.319 is going to be fixed? That got snow sitting on 2077 01:49:56.520 --> 01:49:59.680 uneven panels. I mean there's just a few minor fixes 2078 01:50:00.119 --> 01:50:01.479 and some basic communiture. 2079 01:50:01.680 --> 01:50:03.000 You know where we're at with Excel. 2080 01:50:03.199 --> 01:50:05.399 That's all I'm trying to find out is when this 2081 01:50:05.520 --> 01:50:05.760 is going. 2082 01:50:05.760 --> 01:50:09.279 To be okay, John, that's fair, that's fair, and and 2083 01:50:09.760 --> 01:50:12.960 you you have you don't have the emotion connected to 2084 01:50:13.039 --> 01:50:13.760 it that Tom does. 2085 01:50:14.119 --> 01:50:15.840 And I think your inquiry is fair. 2086 01:50:16.199 --> 01:50:18.560 You want to know when will the minor, just minor 2087 01:50:18.600 --> 01:50:21.359 problems be corrected and when will it be hooked up? 2088 01:50:21.680 --> 01:50:25.520 And I think that's as Those are fair questions. I 2089 01:50:25.640 --> 01:50:28.319 want you to email me, just please. I don't need 2090 01:50:28.399 --> 01:50:31.520 the entire history. I don't need blow for blow. 2091 01:50:31.960 --> 01:50:32.560 I want you to. 2092 01:50:34.079 --> 01:50:37.439 I want you to email us and and Susy'll get 2093 01:50:37.479 --> 01:50:40.119 it to me help at troubleshooter dot com. I want 2094 01:50:40.119 --> 01:50:43.560 you to just give us your basic questions right now, 2095 01:50:43.640 --> 01:50:45.039 and I'll get every one of them answered. 2096 01:50:45.159 --> 01:50:45.840 It's that simple. 2097 01:50:45.920 --> 01:50:49.000 Let's just narrow it down. Take out the emotion and 2098 01:50:49.119 --> 01:50:51.640 let's get you answered. Because I know, as the project, 2099 01:50:52.359 --> 01:50:55.680 as the contractor, you know, these are basic questions, and 2100 01:50:56.039 --> 01:50:56.720 that's what we'll do. 2101 01:50:56.960 --> 01:50:57.720 Hey, that's what. 2102 01:50:57.760 --> 01:50:59.760 We'll do, Tom. 2103 01:51:00.319 --> 01:51:00.800 Just so you know. 2104 01:51:00.920 --> 01:51:03.399 In Brook's email she sent while she was on the 2105 01:51:03.479 --> 01:51:06.800 phone with us, it says Excel just opened up additional 2106 01:51:06.920 --> 01:51:09.359 items for them to finish, So they're going to be 2107 01:51:09.479 --> 01:51:10.960 finishing up here pretty quick. 2108 01:51:11.039 --> 01:51:15.319 Now, I understand, But John has some other basic questions. 2109 01:51:15.600 --> 01:51:17.199 We hold on. That's it. 2110 01:51:17.479 --> 01:51:20.359 Hold on. But the answer I'm not going to give 2111 01:51:20.479 --> 01:51:22.520 John is that he already knows. 2112 01:51:22.960 --> 01:51:25.279 What I'm going to say to John, is this, give 2113 01:51:25.359 --> 01:51:28.640 your basic even if it's been setic before, there's no 2114 01:51:28.920 --> 01:51:33.399 harm in spending fifteen minutes with her answering some basic questions. 2115 01:51:33.840 --> 01:51:36.359 I think he had more than just to know about Excel. 2116 01:51:36.800 --> 01:51:39.600 He said there were some minor installation flaws that still 2117 01:51:39.680 --> 01:51:43.800 need to be addressed, like uneven panels, et cetera. So John, 2118 01:51:44.439 --> 01:51:47.720 I'm not saying I agree or know anything about your questions. 2119 01:51:47.800 --> 01:51:50.600 I'm just saying, if you put your questions in an email, 2120 01:51:50.920 --> 01:51:53.840 SUS will get them to us and Brook will answer them. 2121 01:51:54.039 --> 01:51:54.840 It's that simple. 2122 01:51:55.079 --> 01:51:58.079 I mean what I mean, that's what you deserve. And 2123 01:51:58.399 --> 01:52:01.039 I'm not saying she did did anything right or wrong, 2124 01:52:01.159 --> 01:52:03.920 You did anything right or wrong. You simply have questions 2125 01:52:04.079 --> 01:52:07.760 and you want answers. No bad can come from that, nothing, 2126 01:52:08.000 --> 01:52:09.199 nothing bad can come from that. 2127 01:52:09.720 --> 01:52:13.079 So we will we will get on that, John, I 2128 01:52:13.159 --> 01:52:13.880 will get on that. 2129 01:52:14.279 --> 01:52:17.600 Thank you. Okay, thank you, John, And you send that 2130 01:52:18.079 --> 01:52:20.079 uh sus, They'll tell you where to send that email. 2131 01:52:21.159 --> 01:52:21.479 Okay. 2132 01:52:21.920 --> 01:52:25.520 Three oh three seven one three tonk seven one three 2133 01:52:25.600 --> 01:52:28.520 A two five five. I'm going to put Deputy D 2134 01:52:28.680 --> 01:52:32.880 on the spot right now because I never tasted better 2135 01:52:32.960 --> 01:52:37.279 buffalo wings in my entire life, and they were Super 2136 01:52:37.359 --> 01:52:42.039 Bowl buffalo wings. And there's two stages to wings. A 2137 01:52:42.079 --> 01:52:45.119 lot of people go short on one or short on 2138 01:52:45.199 --> 01:52:48.279 the other. Here the two stages are the wings themselves, 2139 01:52:48.520 --> 01:52:51.279 which some people say the sauce is everything, but the 2140 01:52:51.399 --> 01:52:54.920 wing underneath that sauce has to be flavored. 2141 01:52:55.239 --> 01:52:57.199 You can't just do raw wing, I. 2142 01:52:57.239 --> 01:52:59.439 Mean not raw with wings and cook them and not 2143 01:52:59.600 --> 01:53:04.960 season So those were encrusted or seasoned to perfection. Then 2144 01:53:05.039 --> 01:53:07.800 you add the sauce to it. So here's what I 2145 01:53:07.880 --> 01:53:10.800 want to know. What did you season the wings with 2146 01:53:11.159 --> 01:53:12.600 before you even apply the sauce. 2147 01:53:12.720 --> 01:53:15.960 Good question, Tom. So I have a mixture that I 2148 01:53:16.159 --> 01:53:18.880 coat the wings in. It's a low carb mixture, but 2149 01:53:19.039 --> 01:53:23.800 it's what is it. It's a mix of starch like 2150 01:53:23.920 --> 01:53:27.880 what corn starch or literally stars Okay, so it's got 2151 01:53:27.920 --> 01:53:31.800 to be starch. And then there's another component called baking powder. 2152 01:53:32.760 --> 01:53:35.479 And really there's a cylical reaction that I. 2153 01:53:35.520 --> 01:53:39.439 Can't explain, but it causes the chicken skin to kind 2154 01:53:39.479 --> 01:53:42.079 of bubble up and become more crispy as there's the 2155 01:53:42.119 --> 01:53:45.920 wings bake. Really and then there's also salt and an 2156 01:53:46.039 --> 01:53:48.880 enormous amount of black pepper. So basically I start off by, 2157 01:53:49.520 --> 01:53:50.479 you know, cooking. 2158 01:53:50.640 --> 01:53:54.439 A very crispy wings before you apply all that such. 2159 01:53:54.520 --> 01:53:56.479 No, it's the exact opposite. So you have to buy 2160 01:53:56.560 --> 01:53:59.520 what's called air chilled wings, which are only available from 2161 01:53:59.520 --> 01:54:03.199 Whole Food air chilled. Yeah, and so you know, typically 2162 01:54:03.279 --> 01:54:07.199 in a processing chicken processing factory, the chicken is cut 2163 01:54:07.239 --> 01:54:09.119 up and dumped into ice water to cool it as 2164 01:54:09.239 --> 01:54:12.760 quickly as possible. But there's a more expensive but better 2165 01:54:12.800 --> 01:54:15.239 way to do it, which is they put it under 2166 01:54:15.279 --> 01:54:18.840 a blast of really arctic cold air. It's called air chilled. 2167 01:54:19.000 --> 01:54:19.760 It keeps them all. 2168 01:54:19.840 --> 01:54:24.319 So air chilled wings with pepper, starch, you know, bacon soda, 2169 01:54:24.359 --> 01:54:26.199 bacon powder, and it just rolled. 2170 01:54:25.960 --> 01:54:26.680 In that stuff face. 2171 01:54:26.840 --> 01:54:28.000 Yeah, I kind of massage it in. 2172 01:54:28.239 --> 01:54:30.199 So do you put all the paper to procuse me, 2173 01:54:30.279 --> 01:54:32.560 the pepper and the starch is together, and then roll 2174 01:54:32.640 --> 01:54:34.600 it all in one and salt. 2175 01:54:34.720 --> 01:54:36.119 Okay, So you shake them. 2176 01:54:36.720 --> 01:54:38.319 No, I kind of massage them with okay. 2177 01:54:38.359 --> 01:54:40.600 And then you lay them out and you cook those 2178 01:54:40.720 --> 01:54:43.359 before you apply the sauce. You don't apply the sauce 2179 01:54:43.520 --> 01:54:44.319 during the cooking, of. 2180 01:54:44.479 --> 01:54:47.159 Course not, yeah, because that will prevent cruspification. 2181 01:54:47.319 --> 01:54:50.920 And by the way, I noticed that you did that. 2182 01:54:51.199 --> 01:54:53.840 So the wings are completely cooked and in and of 2183 01:54:53.960 --> 01:54:57.279 themselves are flavorful even before the buffalo it turns out 2184 01:54:57.319 --> 01:54:57.520 to be. 2185 01:54:57.520 --> 01:55:00.359 A really good roasted chicken also coat you know for 2186 01:55:00.399 --> 01:55:01.199 other cuts of chicken. 2187 01:55:01.319 --> 01:55:04.279 So then you you add this sauce. 2188 01:55:04.399 --> 01:55:07.000 Yeah, So they're baked until crispy. You know, it's twenty 2189 01:55:07.039 --> 01:55:07.640 minutes and enough. 2190 01:55:07.840 --> 01:55:12.399 Buffalo wings conventionally crispy they're supposed to be, but most 2191 01:55:12.600 --> 01:55:12.920 most of the. 2192 01:55:12.960 --> 01:55:13.520 Time they're not. 2193 01:55:13.800 --> 01:55:16.840 Okay, So now what do you do then with the sauce. 2194 01:55:17.119 --> 01:55:19.439 What is the base of the sauce a buffalo sauce. 2195 01:55:19.840 --> 01:55:20.199 What is it? 2196 01:55:20.439 --> 01:55:23.399 Well, the traditional buffalo sauce as it was meant to be, 2197 01:55:23.600 --> 01:55:25.199 you know, as you know what is it in Buffalo, 2198 01:55:25.319 --> 01:55:28.479 New York. So it's very simple. The traditional sauce only 2199 01:55:28.640 --> 01:55:32.920 has Francs Red Hot, which is a fermented pepper sauce, right, 2200 01:55:33.439 --> 01:55:36.239 and butter. And you can vary the proportions of the 2201 01:55:36.319 --> 01:55:37.760 two depending on how hot you are. 2202 01:55:37.920 --> 01:55:39.880 That's what That's what buffalo sauce is. 2203 01:55:40.000 --> 01:55:41.479 That's the traditional Buffalo sauce. 2204 01:55:41.680 --> 01:55:43.680 Yeah, and it's called what Franks. 2205 01:55:43.880 --> 01:55:47.199 Yeah, it's a brand name called Frank's Red Hot Pepper sauce. 2206 01:55:47.279 --> 01:55:50.800 And that was the original Buffalo sauce from Buffalo, New York. Okay, 2207 01:55:51.039 --> 01:55:51.439 and butter? 2208 01:55:51.800 --> 01:55:54.359 And is that all you do? 2209 01:55:54.720 --> 01:55:54.760 Know? 2210 01:55:55.039 --> 01:55:57.039 In my case, which I think is what you like. 2211 01:55:57.439 --> 01:56:02.359 I also add a certain a barbecue sauce, a sugar 2212 01:56:02.439 --> 01:56:04.479 free barbecue sauce, a little bit of it to it. 2213 01:56:04.840 --> 01:56:07.720 Then I had some liquid smoke, and so it creates 2214 01:56:07.800 --> 01:56:10.880 kind of a combination of a barbecue slash buffalo sauce. 2215 01:56:11.439 --> 01:56:13.239 Man so, which which is the best of both? 2216 01:56:13.319 --> 01:56:13.520 Cool? 2217 01:56:14.239 --> 01:56:17.439 They were delicious, Dmitree and went back in line three 2218 01:56:17.600 --> 01:56:18.880 times for your wings. 2219 01:56:19.439 --> 01:56:22.760 I want to bring the rest. I officially challenge you 2220 01:56:22.880 --> 01:56:23.720 to a wing off. 2221 01:56:24.640 --> 01:56:27.520 Oh oh, oh, Mark, do you do? 2222 01:56:28.039 --> 01:56:28.199 Mark? 2223 01:56:28.239 --> 01:56:28.560 Do you do? 2224 01:56:29.279 --> 01:56:30.000 Next time I'm in? 2225 01:56:30.680 --> 01:56:30.920 I do. 2226 01:56:31.159 --> 01:56:34.880 What I do is I smoke wings for it in 2227 01:56:35.039 --> 01:56:37.520 like two hundred in to two twenty five for a while. 2228 01:56:38.000 --> 01:56:41.159 Then I crisp them big time at about six or 2229 01:56:41.239 --> 01:56:43.359 seven hundred, So the inside is. 2230 01:56:43.920 --> 01:56:47.279 Crisp, right, do you crisp them right in the smoker itself? 2231 01:56:47.720 --> 01:56:50.960 Six hundred broiler? Okay? 2232 01:56:51.640 --> 01:56:55.960 And then you apply your sauce. Uh well, if people. 2233 01:56:55.840 --> 01:56:58.520 Want sauce, I usually use a rub and then you 2234 01:56:58.600 --> 01:57:01.119 can put sauce on later. But so in his sound, 2235 01:57:01.920 --> 01:57:05.479 I can just tell mineor better, what is your What 2236 01:57:05.720 --> 01:57:06.399 is your rub? 2237 01:57:06.560 --> 01:57:06.800 Mark? 2238 01:57:08.640 --> 01:57:11.119 It just depends on what I'm going for. Usually I'm 2239 01:57:11.119 --> 01:57:14.039 a little different. He's kind of the low carb. Usually 2240 01:57:14.159 --> 01:57:16.479 a rub I use on a chicken wing is gonna 2241 01:57:16.479 --> 01:57:18.840 have some spice in it, maybe a little cayenne. But 2242 01:57:19.000 --> 01:57:21.199 on top of that, more importantly, it's gonna have lots 2243 01:57:21.279 --> 01:57:24.039 of sugar. The number one ingredient is going to be 2244 01:57:24.119 --> 01:57:29.600 some form of sugar. Now, now there is a way 2245 01:57:29.640 --> 01:57:30.680 to sweeten him without that. 2246 01:57:32.039 --> 01:57:34.880 What you know, Suzanne can look at. 2247 01:57:34.840 --> 01:57:37.880 Him or for example, that's my favorite non sure. Yeah, 2248 01:57:37.960 --> 01:57:41.239 that's a natural product. They're right from monk fruit where 2249 01:57:41.239 --> 01:57:41.680 it comes from. 2250 01:57:41.920 --> 01:57:44.199 Monk fruit gives me the I don't like monk for it. 2251 01:57:45.880 --> 01:57:49.520 Gives you the I know what, I love A bit 2252 01:57:49.560 --> 01:57:51.760 of that stuff, full of it. Maybe that can help 2253 01:57:52.199 --> 01:57:52.840 drain some of it. 2254 01:57:53.000 --> 01:57:55.159 But we have a wing off. 2255 01:57:55.359 --> 01:57:57.640 We're gonna do a wing off. We've done, We've done 2256 01:57:57.680 --> 01:58:00.520 plenty of things like that. Here, Uh to Bigley, I 2257 01:58:00.640 --> 01:58:01.159 always win. 2258 01:58:03.640 --> 01:58:06.760 I'm ready, I'm I'm very much looking forward. 2259 01:58:06.760 --> 01:58:09.680 Tom Tom has talked about doing a meatball off, but 2260 01:58:09.880 --> 01:58:12.680 he's never He just doesn't ever come to the Uh 2261 01:58:13.520 --> 01:58:14.560 doesn't come to the plate. 2262 01:58:16.199 --> 01:58:19.199 Your balls could never stand up to mind. I mean, 2263 01:58:19.359 --> 01:58:23.439 I have the best feed bus in the world anyway. 2264 01:58:23.760 --> 01:58:26.840 It's like we're seven on three talks seven one three, 2265 01:58:26.960 --> 01:58:36.079 eight two five five more. Right after this, go with 2266 01:58:36.199 --> 01:58:39.600 a sure thing Denver's best roofer Excel roofing dot com. 2267 01:58:39.800 --> 01:58:45.479 You don't pay a cent until you're content. Time for 2268 01:58:45.560 --> 01:58:48.720 an insurance check up free, no obligation. In comparison, call 2269 01:58:48.840 --> 01:58:52.119 Compass insurance paying too much your coverage at dozens of 2270 01:58:52.199 --> 01:58:55.119 insurance companies find out now three oh three seven seven 2271 01:58:55.159 --> 01:58:57.920 to one help. You'll think you're his only customer when 2272 01:58:57.920 --> 01:59:00.000 you choose Frank durand the real estate Man dot com 2273 01:59:00.479 --> 01:59:03.560 to list your home with Remax Alliance three oh three 2274 01:59:03.640 --> 01:59:17.039 nine two zero sixteen twenty two. Hi Tom Martino, your 2275 01:59:17.279 --> 01:59:20.600 troubleshooter three oh three seven to one three talk three 2276 01:59:20.680 --> 01:59:21.680 oh three seven one. 2277 01:59:21.720 --> 01:59:26.920 Three eight two five five. All right, so let's talk. 2278 01:59:27.640 --> 01:59:31.199 Somebody asked earlier about something and I gave my opinion. 2279 01:59:31.279 --> 01:59:33.000 Now I'm not saying this company is great. 2280 01:59:33.399 --> 01:59:35.840 I'm saying I got it wrong about what they do 2281 01:59:36.000 --> 01:59:40.239 because I wasn't familiar with them, National Debt Relief. Somebody 2282 01:59:40.319 --> 01:59:44.319 wanted to know what are they? And I said, Oh, 2283 01:59:44.359 --> 01:59:51.520 they're nothing more than a consolidation company, a lender and. 2284 01:59:53.520 --> 01:59:53.560 It. 2285 01:59:54.920 --> 01:59:59.119 Yet here's what they said in a lot of their 2286 01:59:59.199 --> 02:00:04.159 social media. They they say they are not a consolidation company. Okay, 2287 02:00:04.359 --> 02:00:06.600 they're a debt settlement company. But if you go to 2288 02:00:06.680 --> 02:00:11.079 their own website, their own website, Nationaldebt Relief dot Com, 2289 02:00:11.159 --> 02:00:14.800 their own website, the very first question, the very first 2290 02:00:14.880 --> 02:00:18.439 question under the title and to the right their phone number, 2291 02:00:18.520 --> 02:00:22.840 is this, do you qualify for debt consolidation one low 2292 02:00:22.920 --> 02:00:28.279 monthly payment reduce multiple payments to one debt free quick 2293 02:00:28.359 --> 02:00:29.239 two minute approval. 2294 02:00:29.520 --> 02:00:32.560 So either I don't have the right company or they 2295 02:00:32.680 --> 02:00:33.159 do both. 2296 02:00:34.039 --> 02:00:37.359 But this debt relief company seems to be the same one, 2297 02:00:37.600 --> 02:00:38.600 National Debt Relief. 2298 02:00:38.920 --> 02:00:40.479 But let's get to the meat of this. 2299 02:00:41.159 --> 02:00:44.600 According to one set of literature, they're not a consolidation company. 2300 02:00:45.039 --> 02:00:47.000 The other one they are, So let's go with the 2301 02:00:47.079 --> 02:00:52.039 one that they're not a consolidation company. They call themselves 2302 02:00:52.359 --> 02:00:55.840 National Debt Relief, So I don't know which one is. 2303 02:00:55.880 --> 02:01:00.560 Which it's National Debt Relief or this other one that 2304 02:01:00.720 --> 02:01:03.279 I found on the website. I don't know because they 2305 02:01:03.359 --> 02:01:08.159 have two different messages. Nationaldebt Relief dot Com says they're 2306 02:01:08.159 --> 02:01:12.880 a consolidation company and a lender. NDR National Debt Relief, 2307 02:01:12.960 --> 02:01:16.039 which is the same exact name. In other literature says 2308 02:01:16.319 --> 02:01:19.239 they're not a debt relief company. But I'm gonna let 2309 02:01:19.319 --> 02:01:22.880 you decide what they are. Okay, here's what one set 2310 02:01:23.000 --> 02:01:25.800 of literature or of social media says. 2311 02:01:26.159 --> 02:01:29.439 It says that they negotiate. 2312 02:01:30.319 --> 02:01:35.000 On behalf of clients to reduce unsecured debt such as 2313 02:01:35.119 --> 02:01:38.880 credit card balances, personal loans, and medical bills. This process 2314 02:01:38.960 --> 02:01:45.359 involves clients making monthly deposits into a dedicated account. They 2315 02:01:45.479 --> 02:01:49.279 accumulate the money in a lump sum and make settlements. Now, 2316 02:01:49.479 --> 02:01:52.560 let me explain this to you because we've had dozens 2317 02:01:52.600 --> 02:01:54.920 of these companies in the past, and let me tell 2318 02:01:54.960 --> 02:01:55.760 you the dangers. 2319 02:01:56.079 --> 02:01:57.800 First and foremost. Remember this. 2320 02:01:58.560 --> 02:02:02.000 If you make a monthly payment into an account, let's 2321 02:02:02.000 --> 02:02:04.520 say it's one hundred or two hundred, or three hundred 2322 02:02:04.720 --> 02:02:08.039 or four hundred, whatever it is. Let's say it's five hundred, 2323 02:02:08.439 --> 02:02:13.600 one thousand, how long does it take to accumulate enough 2324 02:02:14.840 --> 02:02:19.560 to do one debt settlement, let alone ten or fifteen. 2325 02:02:20.840 --> 02:02:25.960 In the meantime, what happens to the ones that are 2326 02:02:26.000 --> 02:02:29.880 coming after you? Do you think they stop collections because 2327 02:02:29.920 --> 02:02:32.000 you're with national debt relief? 2328 02:02:32.239 --> 02:02:33.159 Of course they don't. 2329 02:02:35.159 --> 02:02:39.359 So you know, yeah, eventually, if you stop making payments, 2330 02:02:39.520 --> 02:02:42.640 they're gonna want to settle maybe. So here's what they're proposing. 2331 02:02:42.960 --> 02:02:45.439 You stop making all your payments and you make a 2332 02:02:45.479 --> 02:02:48.840 payment to them, and then they use the balance to 2333 02:02:48.960 --> 02:02:52.880 make debt settlements. This could take years and years. But 2334 02:02:53.039 --> 02:02:56.079 here's what's happened in the past, not with national debt relief, 2335 02:02:56.119 --> 02:02:58.479 but would a lot of these companies, they accumulate a 2336 02:02:58.560 --> 02:03:00.000 lot of money in the account and disappear. 2337 02:03:00.760 --> 02:03:01.439 What do you do? Then? 2338 02:03:02.399 --> 02:03:07.760 In their agreement they guarantee nothing. So I've had mixed 2339 02:03:07.800 --> 02:03:10.199 reviews just since talking about them. A lot of people 2340 02:03:10.279 --> 02:03:12.560 have paid in and gone nothing, or maybe they got 2341 02:03:12.680 --> 02:03:16.880 one debt settled. You would be better off accumulating your 2342 02:03:16.920 --> 02:03:21.159 own money and doing that a good bankruptcy attorney. Do 2343 02:03:21.239 --> 02:03:23.560 you understand a good bankruptcy attorney can do that for you, 2344 02:03:24.199 --> 02:03:27.880 and maybe cheaper they take. Not only do they take 2345 02:03:27.920 --> 02:03:31.000 a fee. Listen to this, up to twenty five percent 2346 02:03:31.159 --> 02:03:34.880 of the total debt. So literally, if you have debt 2347 02:03:36.439 --> 02:03:44.600 you're paying like twenty thousand, you can pay five thousand 2348 02:03:44.680 --> 02:03:48.199 dollars in fees. That's not wait a minute, that's not 2349 02:03:48.359 --> 02:03:49.199 to pay off the debt. 2350 02:03:50.079 --> 02:03:53.199 That's in a fee for the twenty thousand. 2351 02:03:53.479 --> 02:03:56.720 So now, let's say they reduce your twenty thousand dollars 2352 02:03:56.760 --> 02:03:59.479 in debt to fifteen thousand, and you pay a five 2353 02:03:59.520 --> 02:04:02.239 thousand dollar dollar fee, you're right back to twenty thousand. 2354 02:04:02.520 --> 02:04:03.119 Do the math. 2355 02:04:04.199 --> 02:04:07.039 Okay, let's say you have a twenty thousand dollars debt. 2356 02:04:07.479 --> 02:04:10.359 You're charged five grand, So now you're into it for 2357 02:04:10.439 --> 02:04:15.279 twenty five and they negotiate it down to I don't 2358 02:04:15.279 --> 02:04:15.720 know ten. 2359 02:04:17.760 --> 02:04:19.520 I mean you're still paying. 2360 02:04:19.319 --> 02:04:24.119 Out the nose. Plus they have absolutely no guarantees in 2361 02:04:24.199 --> 02:04:28.600 their contracts for any kind of settlements whatsoever, and you 2362 02:04:28.800 --> 02:04:32.359 still owe the fees. Go with a sure thing Denver's 2363 02:04:32.399 --> 02:04:35.239 Best roofer Excel Roofing dot com. You don't pay a 2364 02:04:35.399 --> 02:04:41.800 cent until you're content. Time for an insurance checkup free, 2365 02:04:41.960 --> 02:04:45.640 no obligation. In comparison, call Compass Insurance paying too much 2366 02:04:45.800 --> 02:04:48.680 your coverage at dozens of insurance companies find out now 2367 02:04:48.840 --> 02:04:51.079 three oh three seven to seven to one. Help. You'll 2368 02:04:51.119 --> 02:04:53.840 think you're his only customer when you choose Frank durand 2369 02:04:53.880 --> 02:04:56.279 the real estate Man dot com to list your home 2370 02:04:56.520 --> 02:04:59.880 with Remax Alliance three oh three nine two zero sixteen twenty. 2371 02:05:07.359 --> 02:05:13.760 Hi Tom Martino, your troubleshooter three zero three seven to 2372 02:05:13.800 --> 02:05:16.239 one to three talk three O three seven one three. 2373 02:05:16.680 --> 02:05:17.960 Eight two five five. 2374 02:05:18.720 --> 02:05:24.319 Bob Logan is with plumbline plumbing, heating, cooling, electric and drains. 2375 02:05:24.359 --> 02:05:28.000 And Bob somebody said that they had a similar problem 2376 02:05:28.079 --> 02:05:31.399 with their water heater and they did something very simple 2377 02:05:31.920 --> 02:05:36.920 that saved the money. In summer and winter. And it's 2378 02:05:36.960 --> 02:05:39.239 a very simple solution. I want to know what you 2379 02:05:39.279 --> 02:05:42.479 think about it, Bob. They did nothing to mess with 2380 02:05:42.560 --> 02:05:46.560 the water heater except they put in an equal size 2381 02:05:47.159 --> 02:05:51.439 holding tank that does nothing but sit there with water 2382 02:05:51.560 --> 02:05:55.880 in it. Yeah, and that water warms up to the 2383 02:05:55.960 --> 02:06:01.039 house and does not come from the cold ground outside, 2384 02:06:01.600 --> 02:06:04.079 and it's in a heated space, like you know, it's 2385 02:06:04.119 --> 02:06:09.479 in their mechanical area. And they said that alone, introducing 2386 02:06:10.680 --> 02:06:16.279 the fresh water at a much warmer temperature simply by 2387 02:06:16.520 --> 02:06:21.560 sitting there reduce their their hot water costs and increased 2388 02:06:22.560 --> 02:06:24.079 the hot water. Does that make sense? 2389 02:06:24.560 --> 02:06:25.479 It does. 2390 02:06:25.680 --> 02:06:27.199 And if you have the room to do that in 2391 02:06:27.279 --> 02:06:30.119 your mechanical room, it's it's a it's a great idea. 2392 02:06:30.479 --> 02:06:33.800 If if this is a I mean, for most people, 2393 02:06:33.880 --> 02:06:36.279 this isn't that big of an issue. But if it 2394 02:06:36.359 --> 02:06:38.680 is a big issue and you got the room in 2395 02:06:38.720 --> 02:06:45.680 your mechanical room and it is more conditioned than other spaces, absolutely. 2396 02:06:47.079 --> 02:06:49.760 Yeah. And and again I'm not saying it's a big 2397 02:06:50.479 --> 02:06:54.960 it's a big issue with anyone but me. Maybe you know, 2398 02:06:55.239 --> 02:06:58.119 I seem to have issues where no one has issues. Anyway, 2399 02:06:58.520 --> 02:07:04.239 someone else wants to ask about solar and I think 2400 02:07:04.279 --> 02:07:06.960 the answer is no, they don't have any solar water heaters. Directly, 2401 02:07:07.479 --> 02:07:09.960 I think what it is is electric and you have 2402 02:07:10.000 --> 02:07:12.840 a solar system, right, Bob, I mean we should ask Brook. 2403 02:07:12.880 --> 02:07:15.279 But they used to do in the old days. They 2404 02:07:15.399 --> 02:07:19.000 used to have actually a water heater that had a 2405 02:07:19.079 --> 02:07:22.920 heat exchanger in it, and the heat exchanger had glycol 2406 02:07:23.000 --> 02:07:25.319 in it or whatever it was, and it would go 2407 02:07:25.560 --> 02:07:28.840 up to the panel and get heated. Then it would 2408 02:07:28.880 --> 02:07:33.359 be pumped through the water heater which exchanged with a coil. 2409 02:07:33.640 --> 02:07:36.720 When I say exchange, the glycoal was in one coil 2410 02:07:37.079 --> 02:07:39.920 and your domestic water was in another. And it's called 2411 02:07:39.920 --> 02:07:43.039 the heat exchanger, meaning the heat from the glycoal being 2412 02:07:43.079 --> 02:07:46.039 heated on the roof would transfer to the water, the 2413 02:07:46.119 --> 02:07:51.079 water would be used domestically, and in essence it works. 2414 02:07:51.560 --> 02:07:53.600 And I can tell you that firsthand because I had 2415 02:07:53.640 --> 02:07:56.520 a system like that years and years ago in Parker. 2416 02:07:57.279 --> 02:08:03.039 I had a giant mass system before photovoltaics were being 2417 02:08:03.199 --> 02:08:08.119 used widely, Bob. This system was so elaborate it worked. 2418 02:08:09.239 --> 02:08:12.720 Listen to listen. To listen to this system, I had 2419 02:08:13.159 --> 02:08:17.159 multiple panels on the roof, and the panels litter had 2420 02:08:18.119 --> 02:08:21.239 in my case, they didn't have glycole. They had water 2421 02:08:21.479 --> 02:08:25.279 in the panels. The water would go up to the 2422 02:08:25.399 --> 02:08:30.079 roof in cycles and it would hold hundreds of gallons 2423 02:08:30.600 --> 02:08:34.399 in these panels. It would get baked and at a 2424 02:08:34.520 --> 02:08:38.760 certain temperature you would hear the pump command or the 2425 02:08:38.880 --> 02:08:41.720 valve come on. It would release the valve and it 2426 02:08:41.720 --> 02:08:44.279 would gravity feed all of the water that was just 2427 02:08:44.399 --> 02:08:50.880 heated into a tank into my basement, into the mechanical room. 2428 02:08:51.079 --> 02:08:53.279 This was a giant tank like four hundred gallons, like 2429 02:08:53.319 --> 02:08:57.319 a big hot tub, right, but it was covered and sealed. 2430 02:08:58.159 --> 02:08:59.479 You could get in it for service. 2431 02:08:59.800 --> 02:08:59.920 Now. 2432 02:09:01.279 --> 02:09:03.279 Then another bunch of water would go up to the 2433 02:09:03.399 --> 02:09:09.479 roof and it would constantly, about every twenty minutes circulate 2434 02:09:09.800 --> 02:09:11.720 when there was sun, so it would go up to 2435 02:09:11.800 --> 02:09:14.039 the roof, heat up, come back down into the tank. 2436 02:09:14.640 --> 02:09:17.880 So that tank always had hot water in it. Inside 2437 02:09:17.960 --> 02:09:22.479 the tank was an exchanger, basically a giant coil, and 2438 02:09:22.640 --> 02:09:27.439 that coil had watering through it. That water was used well, 2439 02:09:27.479 --> 02:09:31.000 we had two coils. One coil was used for space heating, 2440 02:09:31.520 --> 02:09:34.640 radiators and all of that. So the house was heated 2441 02:09:34.720 --> 02:09:38.640 by hot water, but the hot water was heated by solar. 2442 02:09:39.680 --> 02:09:41.600 When you didn't have solar, you. 2443 02:09:41.760 --> 02:09:44.680 Had a water you had a regular hot air furnace 2444 02:09:44.760 --> 02:09:47.479 you could use, and you chose back and forth which 2445 02:09:47.520 --> 02:09:51.479 one to use. So I literally had radiator heat provided 2446 02:09:51.560 --> 02:09:57.119 by the sun most winters. It was elaborate, expensive, and 2447 02:09:57.279 --> 02:10:01.359 ridiculous compared to today's systems, but it, you know, it 2448 02:10:01.479 --> 02:10:06.279 really did work. I'll never forget how complicated it was. 2449 02:10:06.880 --> 02:10:10.359 Now to provide domestic hot water, it did the same thing. 2450 02:10:10.800 --> 02:10:13.720 It had an exchanger, a smaller one that was used 2451 02:10:13.760 --> 02:10:16.399 for domestic hot water and one that was used for 2452 02:10:16.560 --> 02:10:21.039 heating the house. And it was so amazing the way 2453 02:10:21.079 --> 02:10:25.279 it worked. Oh, actually, I remember now. It did not 2454 02:10:25.439 --> 02:10:27.359 have an exchanger for heating the house. I think it 2455 02:10:27.479 --> 02:10:29.960 was direct to hot water for heating the house, and 2456 02:10:30.079 --> 02:10:33.319 then for domestic hot water there was an exchanger. But 2457 02:10:33.560 --> 02:10:37.560 this tank was in my basement and one day I 2458 02:10:37.760 --> 02:10:40.319 noticed a leak in it. Now I'm looking at a 2459 02:10:40.399 --> 02:10:45.119 finished basement and a very elaborate setup, and I'm thinking, 2460 02:10:45.760 --> 02:10:53.079 how am I going to replace this tank? It's like 2461 02:10:53.159 --> 02:10:55.359 a four or five hundred gallon tank. How am I 2462 02:10:55.399 --> 02:10:59.680 going to replace it's it's a hot tub. It's so 2463 02:11:00.039 --> 02:11:02.199 you're not gonna believe what I did. I didn't know 2464 02:11:02.199 --> 02:11:04.439 what to do, and I had experts come down and 2465 02:11:04.479 --> 02:11:06.000 they said, well, we'll have to pull out the studs. 2466 02:11:06.000 --> 02:11:07.359 We'll have to do this, or we have to bring 2467 02:11:07.439 --> 02:11:10.000 in two halves of a tank and weld them together. 2468 02:11:10.119 --> 02:11:10.239 Here. 2469 02:11:11.000 --> 02:11:12.479 I swear to god, I didn't know what to do, 2470 02:11:13.560 --> 02:11:20.239 so I it was crazy. I knew a pool manufacturer 2471 02:11:21.039 --> 02:11:23.199 at the time, clipse Opools, and I had a Clipse 2472 02:11:23.199 --> 02:11:27.960 o pool which was a liner pool. So I shut 2473 02:11:28.039 --> 02:11:34.039 the system down temporarily. And the plastic, big giant the 2474 02:11:34.239 --> 02:11:37.560 you know these milky like plastic tanks, that's what it was. 2475 02:11:37.640 --> 02:11:42.239 It was like a big tank we that was leaking. 2476 02:11:43.039 --> 02:11:45.399 We cut it up and pulled it out of the house. 2477 02:11:45.880 --> 02:11:46.600 That was trash. 2478 02:11:48.159 --> 02:11:55.119 Then I built with studs, steel studs. We built a 2479 02:11:55.359 --> 02:12:00.479 square tank around the solar system and lying it with 2480 02:12:00.640 --> 02:12:04.000 a custom pool liner as if I was making a 2481 02:12:04.119 --> 02:12:08.439 swimming pool, and we made a five hundred gallon portable 2482 02:12:08.520 --> 02:12:11.560 swimming pool. Then we made a custom top for it. 2483 02:12:13.439 --> 02:12:16.159 And this was my new tank. And what was great 2484 02:12:16.199 --> 02:12:19.520 about it is and what was great about it is 2485 02:12:19.600 --> 02:12:23.079 that the heat exchanger fit right in it, and everything 2486 02:12:23.199 --> 02:12:26.560 fit and worked perfectly. All the fittings we used were 2487 02:12:26.640 --> 02:12:29.359 pool fittings instead of the other fittings we had with 2488 02:12:29.479 --> 02:12:32.880 the plastic tank, and it worked. It worked so well 2489 02:12:33.640 --> 02:12:37.159 that the solar company adopted those kinds of tanks so 2490 02:12:37.359 --> 02:12:40.199 they did not have to ever worry about carrying in 2491 02:12:40.319 --> 02:12:44.119 and out tanks anymore. And of course these systems don't 2492 02:12:44.159 --> 02:12:48.039 even exist anymore. They were called direct solar. You know, 2493 02:12:48.439 --> 02:12:52.840 no one does direct solar and pumps water to solar 2494 02:12:52.920 --> 02:12:56.560 panels anymore to heat it up. Everything is photovoltaic. I 2495 02:12:56.640 --> 02:13:00.760 don't even think they do glycol systems anymore. But solar 2496 02:13:00.840 --> 02:13:05.239 has come so far because photovoltaics were so expensive at 2497 02:13:05.279 --> 02:13:08.479 the time and now and by the way, for those listening, 2498 02:13:08.600 --> 02:13:13.319 a photovoltaic is simply that photo voltaic that the sun 2499 02:13:13.960 --> 02:13:19.119 is directly converted to D to DC current and that's it. 2500 02:13:19.800 --> 02:13:23.119 The actual sun goes on the panel and creates current 2501 02:13:24.079 --> 02:13:29.319 or voltage, and then what happens is you have electricity, 2502 02:13:29.399 --> 02:13:32.319 and then you use electric appliances like electric heat and 2503 02:13:32.359 --> 02:13:36.399 electric furns, electric whatever you want. But the direct solar 2504 02:13:36.560 --> 02:13:39.439 used to be just what it was called direct, so 2505 02:13:39.600 --> 02:13:42.279 you would have to heat up a liquid and then 2506 02:13:42.359 --> 02:13:45.359 exchange it with another, you know, in order for it 2507 02:13:45.439 --> 02:13:48.079 to work. Another thing we used to have in the 2508 02:13:48.159 --> 02:13:53.520 day was called passive solar. Passive solar was where you 2509 02:13:53.640 --> 02:13:56.720 had a home and you had an envelope, so you 2510 02:13:56.880 --> 02:14:00.840 had southern facing windows. Sometime looked like a shellet or 2511 02:14:00.920 --> 02:14:05.319 they looked like a sun porch, and it was just 2512 02:14:06.319 --> 02:14:09.239 about four to eight feet wide and it was on 2513 02:14:09.359 --> 02:14:12.239 the south side of the house, so it collected solar 2514 02:14:12.319 --> 02:14:15.079 through the window and it made that room unbearable. You 2515 02:14:15.199 --> 02:14:17.600 could not use that room. The intent was not to 2516 02:14:17.720 --> 02:14:20.680 use that four foot wide swathe. It was to create 2517 02:14:20.840 --> 02:14:24.479 hot air. Then you would blow that hot air into 2518 02:14:24.560 --> 02:14:27.920 the house in the winter, and in the summer you 2519 02:14:27.960 --> 02:14:31.880 would expel it or you would use shades. And it 2520 02:14:32.000 --> 02:14:35.720 was a passive solar heating system that you would not 2521 02:14:36.079 --> 02:14:37.640 believe how good it worked. 2522 02:14:38.239 --> 02:14:38.479 It was. 2523 02:14:39.239 --> 02:14:40.920 It was just passive. There's nothing to it. 2524 02:14:41.399 --> 02:14:44.239 The hot air in that room got so hot that 2525 02:14:44.399 --> 02:14:47.880 you would have fans moving that air around the house 2526 02:14:48.199 --> 02:14:55.199 through ductwork. Incredible, and it worked. Another system were earth tubes. 2527 02:14:56.760 --> 02:15:01.399 Earth tubes were simply tubes that went down underground to 2528 02:15:01.520 --> 02:15:04.199 a point where the earth was stable and you had 2529 02:15:04.319 --> 02:15:05.039 sixty eight. 2530 02:15:04.960 --> 02:15:09.760 Degrees all the time, a thermal thermal. 2531 02:15:09.720 --> 02:15:10.239 So the Earth. 2532 02:15:10.359 --> 02:15:14.359 But the system was a tube Earth tube. So you 2533 02:15:14.439 --> 02:15:17.880 would take this tube and you would direct cool your 2534 02:15:17.960 --> 02:15:21.319 house with sixty eight degree air in the summer. In 2535 02:15:21.439 --> 02:15:24.840 the winter, the sixty eight degrees was warm, so it 2536 02:15:24.880 --> 02:15:27.359 would preheat air going to your furnace. 2537 02:15:27.920 --> 02:15:29.479 An incredible system. 2538 02:15:29.520 --> 02:15:32.960 Again, so all of these things have been abandoned, though 2539 02:15:33.079 --> 02:15:37.079 for photovoltas, I think there's still a place for passive solar, 2540 02:15:37.359 --> 02:15:42.000 I really do. And I believe earth tubes there's still 2541 02:15:42.039 --> 02:15:46.079 a place. I mean, there's something also, and I digress, 2542 02:15:46.159 --> 02:15:49.960 but something called thermal siphoning. Thermal siphoning is a little 2543 02:15:50.000 --> 02:15:53.039 different than an earth tube. It is a home made 2544 02:15:53.079 --> 02:15:56.720 of a material that conducts heat and cold. And what 2545 02:15:56.880 --> 02:15:58.880 you do is you put the lower part of it. 2546 02:15:58.960 --> 02:16:01.159 It's like a Some of them are made in a 2547 02:16:01.239 --> 02:16:04.239 dome shape, and the lower part of the dome goes 2548 02:16:04.359 --> 02:16:08.119 into the ground deep enough that the walls, the interior 2549 02:16:08.199 --> 02:16:12.319 space of the walls is kept out of steady temperature 2550 02:16:12.560 --> 02:16:16.000 from the Earth, and the air circulates around the dome 2551 02:16:17.000 --> 02:16:20.479 into the ground and back out. And it's so you 2552 02:16:20.680 --> 02:16:24.359 have a circular motion air from the ground up around 2553 02:16:24.479 --> 02:16:28.319 the dome and back into the ground. The most amazing 2554 02:16:28.479 --> 02:16:31.920 system that dome never got Ever when I went to 2555 02:16:32.040 --> 02:16:35.079 visited one of these people with this dome, never got 2556 02:16:35.200 --> 02:16:38.840 beyond seventy degrees winter or summer is dome? 2557 02:16:38.959 --> 02:16:40.120 What the house is made of? 2558 02:16:40.280 --> 02:16:43.799 Yes? Or the dome is no. It was a domeside 2559 02:16:43.840 --> 02:16:46.440 of dome. You live inside of dome. They're quite attractive 2560 02:16:46.479 --> 02:16:48.680 if done right. But I mean, you know, these were 2561 02:16:48.799 --> 02:16:51.520 days when people were experimenting with all kinds of stuff. 2562 02:16:51.799 --> 02:16:54.600 Anyway, we got more coming up on the Troubleshooter Show. 2563 02:16:55.559 --> 02:16:58.360 Go with a Sure Thing Denver's Best roof of Excel 2564 02:16:58.479 --> 02:17:01.079 roofing dot com. You don't pay a cent until you're 2565 02:17:01.159 --> 02:17:07.360 content than time for an insurance checkup, free no obligation 2566 02:17:07.520 --> 02:17:11.360 comparison call Compass Insurance paying too much your coverage at 2567 02:17:11.440 --> 02:17:14.159 dozens of insurance companies find out now three all three, 2568 02:17:14.319 --> 02:17:17.440 seven seven one help. You'll think you're his only customer 2569 02:17:17.479 --> 02:17:19.680 when you choose Frank durand the Real estate Man dot 2570 02:17:19.799 --> 02:17:23.079 com to list your home with Remax Alliance three oh 2571 02:17:23.120 --> 02:17:25.040 three nine two zero sixteen twenty two