Speaker 1: Yeah, ripped of.
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Speaker 1: Shooter's gonna help.
Speaker 5: Come man, This is the Troubleshooter Show.
Speaker 2: No Tom Martino.
Speaker 5: Hello Tom Martino here solving problems, answering questions, taking complaints,
Speaker 5: making your life a little easier. What can I do
Speaker 5: for you? I asked that question every day. All you
Speaker 5: have to do is call three all three seven one
Speaker 5: three talk three all three seven one three.
Speaker 2: Eight two five five.
Speaker 5: Welcome to the show on the mothership of Bob Logan
Speaker 5: from plumb Line Services with us today. Plumb Line Services,
Speaker 5: they are the go to guys for plumbing, heating, cooling,
Speaker 5: electric and drains and I've been trusting them for I
Speaker 5: think thirty years or so. My goodness, Bob, welcome to
Speaker 5: the show. What's shaken in your business today?
Speaker 3: Bro?
Speaker 5: What's going on?
Speaker 6: Thank you Tom? Yeah.
Speaker 7: This cold weather has really driven the need for people
Speaker 7: fixing their furnaces, upgrading their furnaces. And then of course
Speaker 7: between federal rebates and local rebates with excel the amount
Speaker 7: of money for rebates.
Speaker 2: Kind of rebates. What kind of rebates are we talking about, Bump?
Speaker 7: I mean, if you if you combine all the rebates
Speaker 7: and excel rebates together, you know, you can get close
Speaker 7: to ten thousand dollars back on a high end system.
Speaker 6: So for many people who have you know, would normally buy.
Speaker 5: What are some of these rebates? Is it for high efficiency?
Speaker 5: They want to encourage high efficiency.
Speaker 7: It's all high efficiency and primarily heat pumps. So with
Speaker 7: the electrification, they're shifting everybody over to heat pumps. And
Speaker 7: you know, if you want to talk about heat pumps
Speaker 7: a little bit later, we certainly can. But it's basically
Speaker 7: just an air you know, an air conditioner and reverse.
Speaker 7: An air conditioner pulls the heat from your house and
Speaker 7: throws it outside, and a heat pump pulls that whatever
Speaker 7: heat is in the air. Even you know, when there's
Speaker 7: when it's five to five blows zero, there is heat
Speaker 7: in the air, and the heat pump will pull it
Speaker 7: out of the air and push it into your house.
Speaker 7: And so it's basically just working in the opposite direction
Speaker 7: of an air conditioning system.
Speaker 5: But but but let me ask you something about a
Speaker 5: heat pump. I was told it's not good for really
Speaker 5: really frigid weather. Well, yeah, again, are the new ones
Speaker 5: different nowadays? Are the new ones different. And by the way,
Speaker 5: our number is three oh three seven one three.
Speaker 3: Talk.
Speaker 2: We're talking about anything you want today, Go ahead, Bob.
Speaker 7: Yeah, the newer technology is fantastic. And again, like I said,
Speaker 7: you can get you can get blow zero blow zero degrees.
Speaker 7: There's still heat in the air and it'll find that
Speaker 7: heat and pull it into the house where years ago
Speaker 7: that just wasn't possible with the heat pumps.
Speaker 2: Okay, interesting, okay.
Speaker 5: And as far as hybrid systems, do you know many
Speaker 5: people going for hybrid systems with electric?
Speaker 6: Yes, I have one in my house. A lot of
Speaker 6: the systems are hybrid systems.
Speaker 5: Now, why did you do that? Why did you do
Speaker 5: that with some electric? What was your reasoning?
Speaker 7: Well, primarily is because gas is so cheap in Colorado
Speaker 7: and our electric isn't really cheap. Now, again, the efficiency
Speaker 7: of these systems over time, supposedly they're going to save
Speaker 7: us some money. They're certainly better for the environment, and
Speaker 7: so you have.
Speaker 2: It there just in case.
Speaker 5: Plus if you ever went solar, Bob, the hybrid systems
Speaker 5: are the bomb.
Speaker 7: Well or heat pumps, because heat pumps work off electricity.
Speaker 5: That's right, that's right, you're right, absolutely, absolutely so when
Speaker 5: we talk about electric with furnace. We have two different
Speaker 5: kinds of heating with electric. One is a heat pump
Speaker 5: and the other is a literally electric heating element within
Speaker 5: a furn right or.
Speaker 6: Electric based boards. Yes, I mean there's.
Speaker 5: Yeah, yeah, okay, sure, sure, sure, all right, and that's
Speaker 5: plumb line services servants or service at home, servants at heart.
Speaker 2: I got it right, Bob, got it right, Servants at Heart's.
Speaker 8: Yes.
Speaker 2: Can you believe we're talking? Can you know?
Speaker 9: I can't well listen? They they are rioting in Philly.
Speaker 9: Why do people celebrate by bringing down street lights and
Speaker 9: lighting cars on fire? For the life of the mark,
Speaker 9: I don't understand what. I never expected the route.
Speaker 5: I mean, you know the expression they whooped them like
Speaker 5: they owned them, which is a terrible expression.
Speaker 2: It comes from slavery.
Speaker 5: But you know what I'm saying, it's it's like they
Speaker 5: truly And the only reason pummeled go ahead, they got
Speaker 5: pummeled the I I never expected it And the only
Speaker 5: reason I think Kansas City scored at the end is.
Speaker 2: The Eagles thought what the hell?
Speaker 9: Well, I I mean, I ran on Philly, so I
Speaker 9: did really good yesterday, and I'm kind of glad it's
Speaker 9: the end of the era in two ways. One case,
Speaker 9: he lost Super Bowl Eagles one and two. Taylor Swift
Speaker 9: got booed like you couldn't believe there, and Trump got
Speaker 9: just the best ovation ever.
Speaker 5: It's incredible. No, it's uh, it's a new whole world.
Speaker 10: Man.
Speaker 5: But man, that game was not a good game.
Speaker 6: I great, it was not a game.
Speaker 9: I enjoyed it, big Tiger. Yes, it wasn't show up.
Speaker 5: Yeah, but I know, even if you like a team,
Speaker 5: don't you want to see a little more of a competition.
Speaker 5: I mean, really don't, don't you. And I'm not a
Speaker 5: big football fan, by the way. You know, you never
Speaker 5: see me really following or talking about it. I'm not
Speaker 5: that you know, that's just not me. But I love
Speaker 5: the Super Bowl and stuff like that.
Speaker 2: Of course, it's.
Speaker 5: Still though amate way to me.
Speaker 9: I'm looking at these videos in Philadelphia. I just can't
Speaker 9: believe they literally set cars on fire.
Speaker 5: I don't even get it. Yeah, I don't know. That's
Speaker 5: part that thinks mar No, No, it happens all over.
Speaker 7: Come on, I don't know, spience, I don't When the
Speaker 7: Avalanche won the Cup, I'm pretty sure we had the
Speaker 7: same scene here when.
Speaker 5: I think anywhere, I think people just get out of hand.
Speaker 5: I just think that I think Philly is a little
Speaker 5: worse than most.
Speaker 6: Man.
Speaker 5: By the way, twenty twenty four and what looks to
Speaker 5: be a good part of twenty twenty five coming is
Speaker 5: not the best year to be in the restaurant business.
Speaker 2: Now.
Speaker 5: Everyone thought COVID was the worst thing. But after COVID
Speaker 5: and when you were hit by inflation, people did not
Speaker 5: see the value. Now, I just want to give an
Speaker 5: honest disclaimer here. I love eating out, and I guess
Speaker 5: with just two of us, you know, and and and
Speaker 5: my kids live with their mom, so I excuse me.
Speaker 5: My one daughter lives on her own, and then my
Speaker 5: other kid lives with mom. So Steph and I are
Speaker 5: on our own basically. And I don't I don't, Mark,
Speaker 5: do you ensues cook for yourselves a lot? Not a lot? Yeah,
Speaker 5: So we like going out or ordering and but but
Speaker 5: restaurants are having a tough time now. Hundreds hundreds, not dozens,
Speaker 5: hundreds of locations are being shut down by chains. Wendy's
Speaker 5: tops the list. Wendy's. Now, I actually can probably count
Speaker 5: on two hands the number of times I've been in
Speaker 5: a Wendy's restaurant in my life. Now it's not because
Speaker 5: it's bad, but you know, I don't know anyway, Wendy,
Speaker 5: does that surprise you? Wendy's restaurants McDonald's had.
Speaker 2: They didn't have a great quarter. I just saw their earnings.
Speaker 9: They didn't do very well, you know, a year over year,
Speaker 9: which is kind of crazy for McDonald's.
Speaker 5: But not on the list of hundreds. But this is
Speaker 5: another one that does not surprise me. Now, Wendy's, I
Speaker 5: don't know. But Denny's. I thought Denny's were going a
Speaker 5: while ago. You know Denny's. You know the place Denny's.
Speaker 5: It's like, in order to work there, you have to
Speaker 5: have a stained apron, piercings and tattoos and missing requirement.
Speaker 5: That would help. That helps if you're a supervisor. But
Speaker 5: they but the stained aprons are absolute or whatever you
Speaker 5: call it. They're aprons. They are definitely a requirement. And
Speaker 5: Denny's hundreds, Now the shake Shack, I thought that was
Speaker 5: a really popular place. Hundreds being shut down. We got
Speaker 5: more coming up. I'm Tom Martine, what do you think
Speaker 5: should be shut down?
Speaker 2: That's what I want to know.
Speaker 5: And then I don't know if people have been following
Speaker 5: or if they care locally. But the saga of wash
Speaker 5: Park grow and I don't know what what are you
Speaker 5: talking about? The saga well closed, open closed, open sales,
Speaker 5: tax and other issues. And it was a good local spot.
Speaker 5: People loved it. It's over on U. I believe it's
Speaker 5: Skylord anyway. So it is just troubled, troubled, troubled, and
Speaker 5: and so if you're look at if you go out
Speaker 5: to eat a lot, these things matter. What do you
Speaker 5: think should be shut down? Because I think there are
Speaker 5: some restaurants that don't deserve to be opened. I don't
Speaker 5: even get waffle house. I mean, I don't want to
Speaker 5: come on, I'm a waffle house man. Waffle House is
Speaker 5: synonymous with alcoholics and drug addicts and Rockstone my wrong
Speaker 5: and Rockstone anyway we got after you hang out, it's
Speaker 5: not er. I'm not aran at all. I used to
Speaker 5: like village ins, but they're just you sit somewhere way
Speaker 5: up high to look down on people when you eat.
Speaker 5: Oh I try, I try, and you got more real
Speaker 5: three seven one three talk seven one three eight two
Speaker 5: five five Go with a sure thing. Denver's Best roofer
Speaker 5: Excel Roofing dot com. You don't pay a cent until
Speaker 5: you're content. Time for an insurance check up free, no obligation.
Speaker 5: In comparison, call Compass Insurance paying too much your coverage
Speaker 5: at dozens of insurance companies find out now three all
Speaker 5: three seven seven to one. Help. You'll think you're his
Speaker 5: only customer when you choose Frank durand the real estate
Speaker 5: Man dot com to list your home with Remax Alliance
Speaker 5: three nine two zero sixteen twenty two. Hey, what is
Speaker 5: going on in your life? How can we help you?
Speaker 5: Three oh three seven one three talks seven one three
Speaker 5: eight two five five. So continue on the list of
Speaker 5: restaurants going We're hundreds and hundreds going by by. So
Speaker 5: we got Wendy's, Dicky's Barbecue, Denny's Shake Shack, and one
Speaker 5: that I'm sad although they don't have the greatest ingredients
Speaker 5: the chickens find, but they have a lot of seed
Speaker 5: oils and all that crap. But I love KFC, God,
Speaker 5: I love it. Anyway, they're going a lot of them
Speaker 5: are going by by. Noodles in Company, Buco di pep Beppo, Hooters,
Speaker 5: Uh Hooters closing hundreds of restaurants, which means double that
Speaker 5: will be out of work. We have so much to
Speaker 5: talk about. Give us a call three oh three, seven
Speaker 5: to one three talk Bob Logan. I any question for you?
Speaker 5: Do they make electric water heaters? They said, uh, they're
Speaker 5: thinking about solar, and I know they make electric water.
Speaker 5: They make electric water heaters and replace right' that's correct.
Speaker 5: Just can you have a hybrid water heater?
Speaker 9: By the way, I don't know the answer to that question.
Speaker 9: I believe they do have hygri quick recovery, but uh, yeah,
Speaker 9: I'll have to check on that. But they do have
Speaker 9: electric water heaters. I know that for sure.
Speaker 5: You know, I have been a bugaboo about health over
Speaker 5: the years, and I always worried about germs, and I
Speaker 5: talk about water and the reason for great water and
Speaker 5: drinking water and oh just everything in the house, right,
Speaker 5: even like the karpas when I talk about zero bras
Speaker 5: and keeping your air quality clean. But what I didn't
Speaker 5: realize is how dirty around the office?
Speaker 2: Like do you know.
Speaker 5: That they're saying that many of the viruses and bacteria,
Speaker 5: infections and all that are spread by keyboards.
Speaker 2: You know, I never really thought of that.
Speaker 5: I've never sat down at the station or here, well
Speaker 5: at home, it's my own computer, right, but has any
Speaker 5: Bob when you sit down or Mark, when you ever
Speaker 5: sat down? Sus, do you clean the keyboard? Do you
Speaker 5: ever think about it? Never keyboards?
Speaker 2: Kelly? Generally I don't either.
Speaker 5: No, man, it's it's the number one passage of germs
Speaker 5: and then the mouse and the keypad. And okay, they
Speaker 5: say laptops in general, but I don't understand that because
Speaker 5: if it's your own laptop, nobody's using it.
Speaker 2: What differences to me?
Speaker 5: And they say, basically, you should never use a desk phone.
Speaker 5: You're taking like life in your own hands when you
Speaker 5: when you use a desk phone, does anyone use I
Speaker 5: don't want one for the next four hours.
Speaker 9: Tom, thank you, you're showing your don't you use a headset?
Speaker 3: Us?
Speaker 2: You won't get the germ?
Speaker 5: But Bob, don't you guys? Yeah, Bob, you guys all
Speaker 5: have phones.
Speaker 7: I mean, you don't have a single desk phone. Out
Speaker 7: of two hundred and fifty employees, we don't have a
Speaker 7: single desk phone.
Speaker 5: Okay, what do you do? You use computers and headsets? Yes,
Speaker 5: so they're all IP based.
Speaker 7: Correct, and everybody has their own own headsets, so they
Speaker 7: don't get past.
Speaker 5: Okay, okay, all right, so I will take the Biden
Speaker 5: uh insult on that one. Uh you know you are
Speaker 5: still use the fax machine, Bob.
Speaker 7: You know, surprisingly some of the insurance companies who work
Speaker 7: with require us to facts.
Speaker 6: They will not allow.
Speaker 9: Emails between don't understand it between that and the Fortune
Speaker 9: five hundred companies?
Speaker 5: Yeah, I know, between that.
Speaker 9: In doctors' offices and the US government, it is strange.
Speaker 5: Who only will do faxes?
Speaker 2: Why are doctors.
Speaker 5: So hell bent on on faxes? I have no clue. Okay,
Speaker 5: the desk in general or desks bad news. And then
Speaker 5: this is something everyone should figure out. If you have
Speaker 5: a copier in the office, that's that's shared, and you
Speaker 5: should use your computer to feed the copier if you can,
Speaker 5: as opposed to use the keypad office chairs. And I
Speaker 5: don't want to get into why because never mind, but
Speaker 5: they say, uh, never mind anyway, doorknobs. I would think
Speaker 5: door knobs would be number one. Pens. I never use
Speaker 5: a pen from anyone else never ever?
Speaker 2: Ever?
Speaker 5: Do you use pens? Like when I go to a store,
Speaker 5: I go somewhere, they want me to use a pen.
Speaker 5: I don't use a pen. I use my pen. Why
Speaker 5: would you use a pen in a store.
Speaker 6: So he can write his check?
Speaker 5: Well, you know, every once in a while. No, No,
Speaker 5: every once in a while when they want you to
Speaker 5: sign something. There are places that still bring you a
Speaker 5: pen in the thing to fill out your your ticket.
Speaker 5: I like Apple pay man, and they call it Apple
Speaker 5: pay it's actually whatever you can have.
Speaker 9: I just can't allow this to go over. When is
Speaker 9: the last time I literally had to use a pen
Speaker 9: in a store.
Speaker 2: I can't even a restaurant.
Speaker 5: Okay, I used a pen about a week and a
Speaker 5: half ago when I went to a restaurant and they
Speaker 5: bring the check, they ran your credit card, they bring
Speaker 5: the check, and you put down the tip and sign it.
Speaker 9: God man, generally it's always those tablets now. But yeah,
Speaker 9: I guess you're right.
Speaker 5: More I wish I wish it was. I like when
Speaker 5: they come to the uh, when they come to the
Speaker 5: table with that thing and they hand it to you.
Speaker 2: Do you tell less if you've got to do all that?
Speaker 6: No, I tip the same. I find it.
Speaker 9: Crazy if you go to a restaurant and basically you
Speaker 9: sit down, you order yourself from a tablet, and then
Speaker 9: the food comes out. You might see the waitress I'm
Speaker 9: thinking of Olive Garden for example. You sit down, you
Speaker 9: order yourself, someone brings you your soup or your salad,
Speaker 9: and then pretty much you pay yourself. And it's crazy.
Speaker 9: I mean, who the hell am I supposed to tip myself?
Speaker 9: Years ago, there was a burger.
Speaker 7: Place in the mall that you picked up the phone
Speaker 7: in the booth, same same concept in order to Yeah,
Speaker 7: there's a menu at the table and you would sit
Speaker 7: down and then you'd pick up the phone and order
Speaker 7: everything you wanted on the menu, and then it was
Speaker 7: just delivered to you.
Speaker 2: And you never there was no one serving you.
Speaker 7: Just the person who delivered the food. But no, not
Speaker 7: what you know, I don't recall. This is years ago
Speaker 7: around the corner you said it was called Is that
Speaker 7: what it was?
Speaker 5: By the way, Shannon YouTube Morons, one of the YouTube
Speaker 5: mourons says, grocery carts. Man, they oh god, that's another thing.
Speaker 5: You got to carry wipes with you. That's all there
Speaker 5: is to it.
Speaker 9: Yeah, you know, see, I think the problem with that,
Speaker 9: and we learned that with kids during COVID is. I mean,
Speaker 9: it's horrible on your immunity. If you're just constantly basically
Speaker 9: you're just killing your immunity, don't you. Well you know that,
Speaker 9: of course you know that.
Speaker 5: Well, I think someone Now I'm getting a text here, Mark,
Speaker 5: and I went back and actually found it.
Speaker 2: Somebody said, do you have an update?
Speaker 5: Tom? You often give updates, but do you have an
Speaker 5: update on the woman who had snakes in her wall?
Speaker 5: Do you remember that? So I looked it up. Amber
Speaker 5: bought her first home six weeks ago. Now this was
Speaker 5: back in May of last well, no, no, May of
Speaker 5: twenty twenty three.
Speaker 9: That call actually ended up after she called into the show.
Speaker 9: It ended up on I think nine or Fox a
Speaker 9: local too. It was a bad deal known, they cut
Speaker 9: some holes and blah blah blah that ever happened with
Speaker 9: you on No. Brad O'Brien says she needs to gather
Speaker 9: evidence because if it was known, that should have been disclosed.
Speaker 5: How SCARYO that. I don't thousands of snakes, I mean,
Speaker 5: but but I love our record keeping. May fifth, twenty
Speaker 5: twenty three, Amber called, I don't know what happened. We
Speaker 5: told her to go after the seller. Yeah, but she
Speaker 5: had to gather evidence that.
Speaker 9: But I'm the disclosure I'm the disclosure sheet. If I
Speaker 9: recall it says, has there been any infestations? And it's
Speaker 9: obvious there was no way. No one didn't know that.
Speaker 9: There's no way.
Speaker 5: Isn't that icky? I mean snakes in the wall. Gollye anyway?
Speaker 5: Three oh three seven one three eight two five five.
Speaker 5: You know, Okay, So I'm getting suggestions I got to
Speaker 5: go back to because I asked for them. On restaurants
Speaker 5: people would want to see closed. But I want to
Speaker 5: tell you about Frank durand the real estate Man dot com.
Speaker 5: Right now, in real estate prices are still pretty good,
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Speaker 5: now people are getting used to them. If you want
Speaker 5: to know what your house will sell for, he'll do
Speaker 5: a complete analysis, detailed analysis, free of charge complimentary three
Speaker 5: oh three nine two zero sixteen twenty two. Frank Duran,
Speaker 5: the real Estateman dot com. Go with a sure thing
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Speaker 5: a cent until you're content. Time for an insurance check
Speaker 5: up free, no obligation. In comparison, call Compass insurance paying
Speaker 5: too much your coverage at dozens of insurance companies find
Speaker 5: out now three all three seven to seven to one help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate man dot com to list your
Speaker 5: home with Remax Alliance three all three nine two zero
Speaker 5: sixteen twenty two. Hi Tom Martino here three all three
Speaker 5: seven one three talk seven one three eight two five five.
Speaker 5: Welcome to the only show of us kind anywhere. We're
Speaker 5: talking to Bob Logan plumb Line Services. I asked people
Speaker 5: about restaurants they think should be closed.
Speaker 2: Chili's came up more than one person.
Speaker 5: I remember when the kids we like Chili's, man, I
Speaker 5: like chili And what about Applebee's.
Speaker 9: They used to haveish free stuff for kids, like on
Speaker 9: if you brought your kids to apple Bee's, like on Tuesday,
Speaker 9: they'd eat free. Remember a black eyed pea? We went
Speaker 9: into the one in Castle Rock. They used to have
Speaker 9: the Yeah.
Speaker 5: Well, what happened was the national company went out and
Speaker 5: then locally a guy tried to keep the black eyed
Speaker 5: peas alive. And you tried to do a.
Speaker 2: Pretty that's okay.
Speaker 5: That was on this list. What about TGI Fridays and
Speaker 5: one of those forever there used to be one by parking,
Speaker 5: You said, red Lobster. What about Boston Market. Now, they
Speaker 5: had pretty good chicken. We had an.
Speaker 9: Employee whose wife worked at AH in corporate years ago.
Speaker 9: There was a period of time and they were on
Speaker 9: top of the chicken game for sure.
Speaker 7: Well when they just did chicken. When they're Boston Chicken,
Speaker 7: they're the fastest growing franchise in history.
Speaker 5: That's crazy. And then then they went stupid.
Speaker 7: And they decided to be Boston Market and do turkey
Speaker 7: and meat loaf.
Speaker 9: And have you ever been, either of you ever been
Speaker 9: to Sam's Number three down by the theaters. Yes, I
Speaker 9: have never seen a more robust menu, and I don't
Speaker 9: think I like it.
Speaker 5: I mean they have now when you say down near
Speaker 5: the theaters, mark, what are you talking?
Speaker 2: What are you talking about the theaters?
Speaker 5: I like the bule.
Speaker 9: You can walk up and there's a Sam's number three
Speaker 9: right there is, And there's a Sam's over off lead Stale.
Speaker 9: I think, yeah that, but yeah there was on Cherry
Speaker 9: on Cherry. Do you think of menus like that where
Speaker 9: you can get Italian?
Speaker 5: I love it? You like those. I love Sam's Massive,
Speaker 5: I love Sam's. I don't recall Italian on Sam's, but Sam's.
Speaker 5: I love farm no matter what number it is Sam's
Speaker 5: on Cherry. I go there, Stephanie and I go there.
Speaker 5: I like it, I like and I often wonder you
Speaker 5: want to talk about a menu?
Speaker 2: For God's sakes, do you remember what?
Speaker 5: Was it the cheesecake factory or the spaghetti or were
Speaker 5: those ones where there's a book?
Speaker 9: I mean, we still like and I will hit cheesecake
Speaker 9: usually when we're out of town, because they're everywhere.
Speaker 5: They're not bad. I mean it's like, it's okay, no, no,
Speaker 5: isn't that where they hand you They almost hand you
Speaker 5: like a whole frickin' book. It's pretty big. It's a menu,
Speaker 5: oh man. And then you wonder how do they train
Speaker 5: people for that?
Speaker 2: Phil? Go ahead, what's happening with you? Phil?
Speaker 11: Hey?
Speaker 4: Tom?
Speaker 3: Are you turning into Hollie Mondale? Germs everywhere?
Speaker 5: There's germs everywhere, Cowie Mondel, Yes, he's OCD Howie.
Speaker 2: It's Howie Mandel.
Speaker 5: And I'm more like our hues right now? You know? Now, Phil,
Speaker 5: do you worry about seriously? I'm not a germophobe. I'm
Speaker 5: really not. I mean, even during COVID when people were
Speaker 5: going crazy. Now I use common sense. But are you
Speaker 5: what do you do you care about germs. Of course
Speaker 5: you must a little, right, not too much.
Speaker 3: I'm more worried, okay, cod.
Speaker 5: Now, I I agree with Mark that you have to
Speaker 5: let your immune system have microdoses of everything, and you
Speaker 5: can't just always sanitize everything because it will hurt you.
Speaker 2: And I do agree with that.
Speaker 5: I believe that many people keep their kids in a
Speaker 5: bubble and that hurts the kids over the long run.
Speaker 5: But what here's the bottom line. There are a lot
Speaker 5: of There is a lot of crap out there. I mean,
Speaker 5: there really is a lot of garbage out there. People
Speaker 5: are filthy. I can't tell you how many times I've
Speaker 5: been in a restaurant in the restroom and watched employees
Speaker 5: come and not wash their hands.
Speaker 2: Have you ever seen that, you know?
Speaker 5: I mean they had the smock on or whatever they
Speaker 5: call it, and you can tell they're an employee and
Speaker 5: they come in and then they go out and they
Speaker 5: didn't wash their hands. Now I've seen them. I've seen
Speaker 5: a lot of people do that. So I have a
Speaker 5: trivia question, not a trivia question, what would you do question?
Speaker 2: Because this happened to me.
Speaker 5: I was at a TV station and I was going
Speaker 5: for an interview, and I went to the restroom before
Speaker 5: stopping into the newsroom and checking in to be interviewed.
Speaker 5: While I was in the restroom, I hear a guy
Speaker 5: in the stall blah blah blah. Okay, So then I
Speaker 5: I'm using the urinal. He comes out and leaves and
Speaker 5: didn't wash his hands. He didn't notice me. I'm in
Speaker 5: the urnal and I'm trying to stay private.
Speaker 9: You're lying, you know why. I know what you're talking about.
Speaker 9: And it wasn't at the station. It was at a restaurant.
Speaker 9: It was yep, and I know exactly who it was,
Speaker 9: and I well, it was so disgusted.
Speaker 5: You might have a you might have a similar story
Speaker 5: that I told, but this one was the news director.
Speaker 2: And I remember it because it was in Tampa.
Speaker 5: Oh my god. And I come out of the bath
Speaker 5: I come out of the bed. So I come out
Speaker 5: of the bathroom and go to the newsroom. The guy
Speaker 5: that was just in there using the dumper and comes out.
Speaker 5: He was the guy that left out. Then he walks
Speaker 5: up to me and extends his hand to shake his hand,
Speaker 5: and I shook his hand. Okay, I'm gonna be honest
Speaker 5: with you, because you know, I don't know. I just
Speaker 5: you know here. Well, I didn't touch anything. I kept
Speaker 5: the hand in my pocket. But what were you talking about? Mark?
Speaker 2: Which one?
Speaker 6: Where you're going?
Speaker 9: So you and I and someone else, I will just
Speaker 9: say that was or is in radio. We're at a
Speaker 9: restaurant and we came out, all three of us ended
Speaker 9: up in the bathroom at one time, and I got
Speaker 9: out of there first. And then when you came out,
Speaker 9: you said, I can't believe it. He was in the stall,
Speaker 9: came out, did not wash his hands at all. And
Speaker 9: then we were all sitting ready to leave, to go
Speaker 9: get into our cars, and we said goodbye, and he
Speaker 9: put his hand out to shake your hand.
Speaker 5: And I know I would never say who it was,
Speaker 5: but I was disgusted. Man, it's amazing how many people
Speaker 5: wash hands. Now I want you and I swear to
Speaker 5: God there will be people. If you're really.
Speaker 2: Honest, you're going to admit this.
Speaker 5: The way they determine if they wash their hands is
Speaker 5: if someone else is in the restroom. Am I lying?
Speaker 5: Or am I dying?
Speaker 2: Is that the truth?
Speaker 5: They look around, if someone's watching him, they'll wash their hands.
Speaker 2: If not, they leave.
Speaker 5: And yeah, but no wondering, how do you know that
Speaker 5: is that just you just guessing.
Speaker 9: I mean, how would you know if if there's no
Speaker 9: one in there with them?
Speaker 5: Holy crap, I just gave myself away.
Speaker 6: He just told on himself.
Speaker 2: Yeah, it's the only person, all right.
Speaker 5: Oh my god, No, no, I just you did just
Speaker 5: give yourself up.
Speaker 12: No.
Speaker 5: I know it because I walk in and I can
Speaker 5: see people contemplating.
Speaker 9: Now you're trying to nab me. I'm a very sanitary pro.
Speaker 9: By the way, Sam's number three. Their menu You ready
Speaker 9: for this? Sixteen pages? You name it, they have it.
Speaker 9: That is the most remarkable menu I've ever heard of.
Speaker 9: Chef Ramsey would hate that, Yeah, exactly, Chef Ramsey says,
Speaker 9: keep it.
Speaker 2: Simple, sixteen page, Bob, it's insane. Okay. We have a
Speaker 2: question about water heaters.
Speaker 5: This is a really good one, so hang on and
Speaker 5: we'll talk about that coming up, because people, this isn't
Speaker 5: a I had the same question about why the water
Speaker 5: is hotter in the summer and you don't touch the
Speaker 5: water heater and your house is heated. But we'll talk
Speaker 5: about that in more coming up. Three oh three seven
Speaker 5: one three talks seven one three two five to five.
Speaker 5: Compass Insurance Group Free insurance Checkups and this is really
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Speaker 5: three all three seven to seven to one help. You'll
Speaker 5: think you're his only customer when you choose Frank Durand
Speaker 5: the real estate Man dot com to list your home
Speaker 5: with Remax Alliance three oh three nine two zero sixteen
Speaker 5: twenty two. Hey, I'm Tom Martino, your troubleshooter three oh
Speaker 5: three seven one three talk seven one three eight two
Speaker 5: five five. John has a comment on uh germs, Go ahead, John,
Speaker 5: what's happening?
Speaker 12: Yeah?
Speaker 4: Uh over sixty diabetic smoker work, the entire pandemic work
Speaker 4: and garbage. And I never got COVID.
Speaker 2: Once, doney, What do you attribute that to?
Speaker 4: Immune system?
Speaker 5: Yeah?
Speaker 2: But what?
Speaker 5: But but what did you do to help your immune system?
Speaker 5: Or is it just God given? Because some people have
Speaker 5: good genes and truly they're blessed with them. And you know,
Speaker 5: I think in health, I think eighty to ninety percent. Well,
Speaker 5: I would say eighty percent is what you're dealt at
Speaker 5: birth and the rest you can manipulate.
Speaker 4: Well, one unfortunate I was born, I had cancer, survived that,
Speaker 4: and I'm still standing. I guess good genes, I guess
Speaker 4: I don't know that chicken soup.
Speaker 2: Okay, how is your overall health.
Speaker 13: Diabetic?
Speaker 5: And I mean like other than that I met, I
Speaker 5: met other than that, How are you managing all that?
Speaker 4: Well, my job is physical, twelve hours a day. I
Speaker 4: do just fine, one day at a time.
Speaker 5: Okay, Well, you know what I think. There were some people,
Speaker 5: and thank you for your call. There were some people.
Speaker 5: I mean, there are some people that got COVID just
Speaker 5: looking at somebody. Then there's others that they couldn't get
Speaker 5: COVID if they tried. I don't even understand it. Well
Speaker 5: the other now there are other people.
Speaker 9: The other thing with COVID that was remarkable is how
Speaker 9: it would affect different people. Some people might be sick,
Speaker 9: deathly sick in the hospital, and other people you know,
Speaker 9: they had the sniffles.
Speaker 5: I mean it's really crazy. Yeah. Now I never got
Speaker 5: COVID and don't know why. But I will say this.
Speaker 5: I'm not going to be sitting here bragging about health,
Speaker 5: because anything can happen to anybody. But I will say
Speaker 5: this overall, that my family history is really good, thank goodness.
Speaker 5: But I will tell you that there are some people
Speaker 5: and is it family history or not? You know, people
Speaker 5: that live like crap. I mean like crap, but their
Speaker 5: blood work is normal and they have great physicals and they.
Speaker 2: Don't do anything.
Speaker 5: I don't get that part. I mean, is that all
Speaker 5: heredity do you think? I mean, there are people that
Speaker 5: are just crazy, un let's say, unhealthy living, but you
Speaker 5: can't tell by their blood work or by themselves.
Speaker 2: You can't tell.
Speaker 5: Now people are talking about things that are not clean.
Speaker 5: What about escalators? Hot tubs? Now, hot tubs though, like
Speaker 5: at a gym, if they're done right that chlorine and everything,
Speaker 5: You're not gonna get germs in a hot tub. What
Speaker 5: about a gas pump? You know, I don't know what
Speaker 5: do you think about gas pumps? I never even thought
Speaker 5: of gas pumps as being unhealthy. Somebody else wants to
Speaker 5: chime in and say that they would never ever ever
Speaker 5: touch a doorknob anywhere, no matter where they are.
Speaker 2: And I get it.
Speaker 5: Everybody touches doorknobs, right, you know what would be the
Speaker 5: most clever way, Like like, you can't walk around spraying everything,
Speaker 5: But what is.
Speaker 2: A clever way to stay healthy?
Speaker 10: Tom?
Speaker 2: Like touching things?
Speaker 5: Tom? Don't touch it? Yes, that's it.
Speaker 2: Just don't touch your pick.
Speaker 5: Your nose, don't touch your face. Oh, I get it,
Speaker 5: years ago. I get it. Rarely get sick.
Speaker 2: You know what, You're right?
Speaker 5: Rather than worrying about your hand, you say, look, you know,
Speaker 5: it's not the hand that makes me sick. It's when
Speaker 5: the hand goes to the mouth or nose or eyes
Speaker 5: or whatever. Right is that?
Speaker 2: Which you know?
Speaker 5: That's a good point. The other thing, that's a really
Speaker 5: good point.
Speaker 9: The other thing I'll say is we never get the
Speaker 9: flu ever, and we get the flu shot every year.
Speaker 5: That is one thing Susanne and I do. And I
Speaker 5: can't remember the last time either of.
Speaker 6: Us ever had the flu.
Speaker 5: You do get the flu shot.
Speaker 2: Every year forever. I don't even remember not getting it.
Speaker 5: I get the high dose because of the senior thing.
Speaker 5: I get the high dose of flu shot. But I
Speaker 5: I don't get the COVID part of it, and I'll
Speaker 5: do you Ella all right, We got more coming up
Speaker 5: on The Troubleshooter Show. And I do have some questions
Speaker 5: here for Bob about heaters. I gotta get to a
Speaker 5: water heaters. I'm Tom MARTINOZ stick around, go with a
Speaker 5: sure thing Denver's best roofer Excel Roofing dot com. You
Speaker 5: don't pay a cent until you're content. Time for an
Speaker 5: insurance check up free, no obligation. In comparison, call Compass
Speaker 5: Insurance paying too much your coverage at dozens of insurance
Speaker 5: companies find out now three all three seven to seven
Speaker 5: to one help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the real estate Man dot com
Speaker 5: to list your home with Remax Alliance three oh three
Speaker 5: nine two zero sixteen twenty two.
Speaker 2: Ripped news advice.
Speaker 14: You don't have.
Speaker 9: Come run in.
Speaker 1: Shooter's gonna help come.
Speaker 5: Man Dix, he is the Troubleshooter Show.
Speaker 2: No Tom Martino, Hi.
Speaker 5: Tom Martino here, Welcome to the show. Three O three
Speaker 5: seven one three talk three O three seven one three
Speaker 5: eight two five five Let me bring in our studio here.
Speaker 5: We got Mark Major, Mark Major, We got Bob Logan
Speaker 5: from Plumbline Services. Deputy bows in there and uh I'm
Speaker 5: at the remote studio, the bat Cave, so to speak.
Speaker 5: Welcome people. Let's talk about making your life a little easier.
Speaker 5: Waterpros dot net. They're doing a whole water system for
Speaker 5: softening and treatment and reverse osmosis filter. I mean, I
Speaker 5: never saw a price like this ever, thirty one ninety
Speaker 5: five for Valentine's Day special waterpros dot net three O
Speaker 5: three eight six two five five five four. That's what
Speaker 5: they specialize in and do. And you can do both
Speaker 5: systems which are normally thousands on for thirty one ninety
Speaker 5: five for both whole house protection three oh three.
Speaker 2: So that's by the way.
Speaker 5: Water pros eight six two three oh three eight six
Speaker 5: two five five five four waterpros dot net. Hey, welcome,
Speaker 5: and speaking of water, Bob is with us from plumb
Speaker 5: Line Services and Tom's gott wants to talk about something
Speaker 5: with Advent Health, and then we're going to talk about
Speaker 5: water heaters. Bob, I have some very interesting questions on
Speaker 5: water heaters. Tom, you first, welcome to the show. Everyone
Speaker 5: who calls gets priority three three seven to one three
Speaker 5: talk seven one three two five five Go ahead, sir,
Speaker 5: what's going on?
Speaker 3: Well, Hi Tom, thanks for taking my call. Here's what's
Speaker 3: going on. I have to sign a contract with AdvV
Speaker 3: Health to see my doctor, and the contract has a
Speaker 3: thing about my own personal property where they claim I
Speaker 3: need to give them my stuff for safe keeping while
Speaker 3: I'm in there keeping and if I don't then there now.
Speaker 2: Now, can you tell me?
Speaker 5: Can you tell me what you're talking about, like your
Speaker 5: rings and glasses and hearing aids. Is that what you're
Speaker 5: talking about?
Speaker 3: It says personal property and valuable, So I guess, yeah,
Speaker 3: anything which would include myself.
Speaker 5: So yeah, I've done that before when I went in
Speaker 5: for surgery for my back, though my wife just took everything.
Speaker 5: I didn't leave anything of value except my cell phone.
Speaker 5: But what particularly are you concerned about?
Speaker 3: I say, they're limiting their liability to one hundred dollars.
Speaker 2: I understand.
Speaker 5: But what is it that you have on you that
Speaker 5: you will put in that little plastic bag?
Speaker 3: Oh well, you know that's I wouldn't have anything. I'd
Speaker 3: have everything that I came in with because I don't
Speaker 3: have a wife and I don't have a friend to
Speaker 3: go with me, so I'm all alone.
Speaker 5: Ah, okay, so give me an idea of what you have.
Speaker 5: You have your cell phone, your keys, what else?
Speaker 3: One time, when I was doing hospital stayed not long ago,
Speaker 3: I had to take in my seat pat machine for breathing.
Speaker 3: That's ah, and that's yeah, more than one hundred dollars.
Speaker 5: So now what will you be doing? Surgery? Oh?
Speaker 3: This? Yeah, this was surgery?
Speaker 5: And was anything missing?
Speaker 3: No, nothing's missing. Everything went well, Hey, it's just that
Speaker 3: this is a new contract.
Speaker 5: No, No, you bring up a good point. No, you
Speaker 5: bring up a good point. I mean you really do.
Speaker 5: I never actually looked at that disclosure because I mean I imagine.
Speaker 5: But but who in their right mind would go to
Speaker 5: surgery with anything valuable? I mean you say you don't
Speaker 5: have a wife. You had to have someone to come
Speaker 5: with you to pick you up, right, I mean right, Tom?
Speaker 3: No, I used to concier service.
Speaker 5: Okay, got it. So why wouldn't you just leave take
Speaker 5: nothing with you? Curious?
Speaker 2: I'm not trying to challenge you.
Speaker 5: I'm just saying, why wouldn't you just take your phone?
Speaker 2: That's it?
Speaker 3: Well, that's enough, No, I get it.
Speaker 5: That's worth more than one hundred bucks. But certainly it's
Speaker 5: not something that people steal a lot anymore with all
Speaker 5: the protections on it. What were you concerned about particularly?
Speaker 5: I'm just curious. You do bring up a good point.
Speaker 5: People shouldn't bring stuff with him. You bring up a
Speaker 5: good point. So so I want to know in your case, though,
Speaker 5: what were you concerned about.
Speaker 3: Oh, I'm concerned about losing my stuff, for being damaged
Speaker 3: to whatever.
Speaker 5: Can you give me an idea of what stuff? I'm
Speaker 5: just curious.
Speaker 3: Okay, well, okay, You're asking good questions. And and again
Speaker 3: I'm going to go back to my cell phone as
Speaker 3: being one and I'm gonna.
Speaker 5: Go, Okay, I get you there, that one, I get you,
Speaker 5: I get you.
Speaker 3: Nobody would want to steal this pap machine, I don't guess,
Speaker 3: although you never know what's going on and who might
Speaker 3: want to try to take it over to the pawnshop.
Speaker 5: And so I doubt anyone would say that has to
Speaker 5: be by prescription, So I doubt it.
Speaker 2: So what else do you have? Jewelry?
Speaker 3: No, I wouldn't take any jewelry with me. Now in
Speaker 3: the winter time, sometimes I'll wear a leather coat that's
Speaker 3: you know, it's used now, so it's barely one hundred dollars,
Speaker 3: but still.
Speaker 5: I get it.
Speaker 2: Hey, have you ever brought this up to them? What
Speaker 2: do they say?
Speaker 3: You know, I've been working with them, I've been trying
Speaker 3: to get resolved, and their customer representatives are kind of
Speaker 3: running me in circle saying I need to get an
Speaker 3: exception to their legal department. Did they say they filed
Speaker 3: it through their legal But I've heard nothing, And I
Speaker 3: keep waiting and keep waiting and keep waiting.
Speaker 5: You're not going to get You're not going to get
Speaker 5: let's just be straight. You're not going to get any
Speaker 5: kind of You're not going to get an exception.
Speaker 6: Man.
Speaker 9: You know, hey, you just just real quick, guys, this
Speaker 9: is amazing. People steal SEATPAP machines right and left. Man, Yeah,
Speaker 9: I did. Dare to google it for the hell of it.
Speaker 9: They're pretty sought after, really, Like here's an example. A
Speaker 9: couple stole a seapap machine from Advance Home Care stores
Speaker 9: and then they sell them on Craigslist.
Speaker 5: A branch manager of.
Speaker 9: Opera Healthcare stole SEAPAP machines for four years and sold
Speaker 9: them under an alias. I mean, it's unbelievable, It's crazy.
Speaker 9: How much are those things? I mean, are they like
Speaker 9: a thousand bucks or what.
Speaker 3: You're asking me? I remember back, I think it was
Speaker 3: a couple of thousand dollars mark.
Speaker 5: They're about twelve to fourteen hundred. They're about twelve to
Speaker 5: fourteen hundred. That's amazing, I mean amazing.
Speaker 9: And it says it's illegal to sell them period without
Speaker 9: a license from a medical equipment reseller.
Speaker 5: So I mean, I know, well, it's a prescription. It's
Speaker 5: a prescription.
Speaker 9: Yeah, it's nuts. I mean, people, just so you guys know,
Speaker 9: they're stolen all the time.
Speaker 5: I did not realize that way. Who the hell would
Speaker 5: have so anyway, yeah, they can have mine. Who'd have sunk?
Speaker 6: I'll give it to them.
Speaker 5: Hey, you know what, bob do you? Bob, sir? Do
Speaker 5: you have one? I?
Speaker 7: I do only because I adore and love my wife
Speaker 7: and I do snore, and so it keeps me from snoring.
Speaker 6: I can't stand that. By the way, I haven't slept
Speaker 6: in five years.
Speaker 5: Isn't there an operation? You call them?
Speaker 2: Because you're not heavy? I mean, you're in.
Speaker 9: Perfect weight basically, so it's it's kind of weird you
Speaker 9: snore at all.
Speaker 7: I have apparently what they call central sleep app Yet
Speaker 7: it's not obstructive.
Speaker 6: Objective is people who are right.
Speaker 2: Oh wait, it's part of the nervous. It's part of
Speaker 2: the nervous.
Speaker 6: Stop breathing.
Speaker 5: Wow, I call that. I call that the sea crap
Speaker 5: machine because I did a sleep study once. But that's
Speaker 5: when I was two twenty five years ago and I
Speaker 5: got a sea crap machine. I felt like an astronaut
Speaker 5: going to bed. I mean, you know who, Darth Vader, Honey,
Speaker 5: I want to get lucky. I mean it was terraback.
Speaker 5: Then you just wore suspenders. I remember when you were heavy,
Speaker 5: years and years ago. So the seapat machine never worked.
Speaker 5: I'll tell you what did work for me for a while,
Speaker 5: and they stopped doing it. It was a dental thing
Speaker 5: and they advertised with U S Mark and they did
Speaker 5: a dental appliance that moved part of your jaw a
Speaker 5: little and it kept me from the startle awake and
Speaker 5: all that now I learned. Now now you know, cisy Ah, No, No,
Speaker 5: that was for storing, but it's essentially the same thing.
Speaker 5: You're right, Mark, here's the thing though, that really worked,
Speaker 5: but they stopped doing it because of all the lawsuits
Speaker 5: and the lawsuits had to do with people's teeth exactly,
Speaker 5: that's exactly right. And so there were a lot of
Speaker 5: lawsuits and they stopped doing it, and I was disappointed
Speaker 5: because I loved it, and they said it was causing
Speaker 5: TMJ and other stuff.
Speaker 2: So bottom line is.
Speaker 5: It is the kind of thing that that really worked
Speaker 5: but had some side effects. So then what I did
Speaker 5: was just lost forty five pounds, and then you know,
Speaker 5: then more than that, so it never came back.
Speaker 2: Now, every once in a while, Bob.
Speaker 8: With.
Speaker 5: Times maybe it's it's incorporated into almost a nightmare and
Speaker 5: you go, oh, like that when you wake up? Do
Speaker 5: you ever startle awake? That is a sure sign you have.
Speaker 5: It's snoring as another sign, But mine was I narrowed
Speaker 5: it down to when I'm sleep sleeping flat on my back,
Speaker 5: So I turn on my back and just and sleep.
Speaker 5: But if I go on my side or elevate. You know,
Speaker 5: we now bought adjustable beds and I love those, by
Speaker 5: the way, and you.
Speaker 2: Elevate just a little, do you guys? Do you that
Speaker 2: can help too?
Speaker 9: The one you bought you have is it one mattress
Speaker 9: or two mattresses?
Speaker 2: Okay?
Speaker 5: The one I have here is two mattresses. The one
Speaker 5: I have at Steps is one mattress. So obviously the
Speaker 5: one mattress is not as convenient because.
Speaker 9: We've got to have a mattress, right, you know. To me,
Speaker 9: it was just kind of a novelty. I mean, the
Speaker 9: bed vibrates and it goes up and down and all that.
Speaker 9: But I swear I can't. I think Suzanne uses it
Speaker 9: more than anything when she's putting the sheets on.
Speaker 5: Truly, But elevating, elevating your head a little work is
Speaker 5: really good for you. And also elevating your feet just
Speaker 5: a tiny bit, but your head, and what that does
Speaker 5: is makes a nice pocket. Plus it gives you the
Speaker 5: proper circulation. I mean, there really are a lot of
Speaker 5: health benefits. Uh three oh three seven one three talk
Speaker 5: seven one three eight two five five. Now we have
Speaker 5: more coming up on the Troubleshooter Show. Stay tuned and
Speaker 5: I will talk. I promise I'm gonna get to those
Speaker 5: water heater things.
Speaker 2: Questions.
Speaker 5: Kinage Home Solutions for siding windows doorn More Canage has
Speaker 5: what you're looking for, A local company sixty five years strong.
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Speaker 2: Three oh three four to one seventy one.
Speaker 5: Hundred go with a sure thing Denver's best roofer Excel
Speaker 5: Roofing dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two. Hey, I'm
Speaker 5: Tom Martine. Hey guys, so I turned the main light on.
Speaker 5: How does it look? Is it better with just the
Speaker 5: one light or the two? And don't say anything smart Mark,
Speaker 5: like you always look better with less light?
Speaker 2: Okay? Bob Logan water heaters? Hey Mark?
Speaker 6: Was that Mark?
Speaker 2: Hey?
Speaker 5: So, water heaters, let's talk about them.
Speaker 6: Let's talk water heaters.
Speaker 2: Why somebody asked me this?
Speaker 5: Okay, they have a high recovery water heater, and they said,
Speaker 5: without touching the controls in the summer and fall, they
Speaker 5: have all the hot water they can use quick recovery.
Speaker 5: They fill up that hot tub and it's steaming hot.
Speaker 5: But when they turn it on the same position in
Speaker 5: the winter, it doesn't get as hot. They have to
Speaker 5: turn it all the way up and they run out
Speaker 5: of hot water before the tub is filled. So what
Speaker 5: gives bro What gives so A.
Speaker 7: Couple of things there. So the water heater, whether you
Speaker 7: have a high recovery of standard tank for example, it's
Speaker 7: a it's storing water at a certain temperature so that
Speaker 7: during the winter, typically the inside of your house gets
Speaker 7: a little bit cooler and uh over the overnight. And
Speaker 7: so you're okay, between the water heater and the fixtures,
Speaker 7: that water is colder during the winter than it would
Speaker 7: be in the summer.
Speaker 5: Now if they're and I get it, and the water
Speaker 5: coming into the house is colder as well.
Speaker 7: Correct, the ground water is colder, so the water coming
Speaker 7: into the house. So sometimes with especially the older tankless units,
Speaker 7: the newer tankless water heaters, if.
Speaker 5: You're not tankless, Bob, high recovery water.
Speaker 7: Heaters, I know, it doesn't matter what they are. The
Speaker 7: groundwater can affect them, and the water that's static in
Speaker 7: between the water heater and the fixtures is just colder.
Speaker 5: Okay, Now I'm not saying, by the way that I'm complaining,
Speaker 5: but you know, I have a high recovery water heater,
Speaker 5: and so I went downstairs to turn it up, and
Speaker 5: when I went downstairs, I noticed it was up all
Speaker 5: the way.
Speaker 2: Now, like I.
Speaker 5: Said, three seasons, three and a half seasons of the year,
Speaker 5: it's perfect. But then there's a there's a time like now,
Speaker 5: like last night. You know, we when we were filling
Speaker 5: up the tub, it's a quarter or a half. Usually
Speaker 5: we get all the hot water can use. But you're
Speaker 5: saying that this is a natural thing because everything else
Speaker 5: is colder, so it's working harder.
Speaker 6: That's correct.
Speaker 7: And when you say we were filling up the tub,
Speaker 7: can you explain yourself?
Speaker 5: Yeah, Mark and I Mark and I No, I'm just
Speaker 5: keep no. If we were just it was last night,
Speaker 5: so so it was just a tub and at home.
Speaker 6: It's it's just that time of year. Is okay, you're
Speaker 6: working harder.
Speaker 5: Yeah, I'm not saying I want this. I'm not saying
Speaker 5: I want this, but I want to ask something. Is
Speaker 5: it Do they come in different sizes for example, like
Speaker 5: bt us. Now I don't mean different sizes the amount
Speaker 5: of gallons, but like if you have like I think
Speaker 5: we have a big one, right, and you guys put
Speaker 5: it in so that galloon age could you have gotten
Speaker 5: if it's a gas heater, do they come bigger?
Speaker 2: Do you know what I'm asking?
Speaker 5: Right?
Speaker 2: Does the heater get bigger? Can you get a bigger heater?
Speaker 6: Well, well you can. It's a bigger capacity. Like but
Speaker 6: you said not gallons like not a seventy five gallon
Speaker 6: or fifty five?
Speaker 2: No, no, we I think you put in you guys
Speaker 2: put in a big.
Speaker 7: Recovery, right, which which will give you up to two
Speaker 7: hundred and seventy gallons of hot water the first hour.
Speaker 10: That's what it is.
Speaker 6: Yeah.
Speaker 5: So but the heater is the heater is the heater.
Speaker 5: They don't have different heaters for those. If it's fifty
Speaker 5: five gallons, it's then you get a certain.
Speaker 6: B to you, right, if I'm following you, that's correct?
Speaker 8: Yes, okay.
Speaker 5: Now do constant flow heaters have the same challenges?
Speaker 6: Meaning like tankless what?
Speaker 5: Yeah, what other people call tankless or the the other
Speaker 5: word is instant?
Speaker 7: Yeah, now instant, Now that that's a misconception. Tankless water
Speaker 7: heaters don't get I know, I know, but I know
Speaker 7: it's it's constant tenuous, yeah, continuous hot water. And and yes,
Speaker 7: because again when that when when when the water starts flowing,
Speaker 7: it turns on the heat exchanger and it's it's cooling
Speaker 7: the water from the water that's coming outside of the ground,
Speaker 7: so it's working harder in the winter than it is
Speaker 7: during the summer.
Speaker 5: Okay, So you could get a bigger not instant, the
Speaker 5: constant flow, then that could help.
Speaker 7: I mean, because those they have different sizes and they
Speaker 7: do also again some of them have side arms or tanks.
Speaker 6: That go with them.
Speaker 5: So yeah, there's now if if I wanted you to
Speaker 5: install one of those, and I hit you up here
Speaker 5: on the show, I'm going to get a special. Now,
Speaker 5: I'm just kidding. So if I want you to install
Speaker 5: one of those, do you have to take out and
Speaker 5: this may sound like a crazy question, do you have
Speaker 5: to take out the one I had? Or can you?
Speaker 2: Can you piggyback? Then?
Speaker 5: Yeah? Is that stupid to ask? I mean, do you
Speaker 5: piggyback them? Ever?
Speaker 8: You you could?
Speaker 7: Yeah, we do it with tanks as well. Sometimes people
Speaker 7: have two tanks. But I'm not sure what the I'm just.
Speaker 2: Thinking, Unjo.
Speaker 5: Well, here's what I'm thinking it's almost like a waste
Speaker 5: to get rid of it. And maybe it works less.
Speaker 5: I don't know, maybe I'm speaking out of turn. Maybe
Speaker 5: you just take it out of it.
Speaker 9: I mean I get with it's certainly a possible, but
Speaker 9: that it's been a while since we put that one
Speaker 9: in for you, it might be time to replace it anyway.
Speaker 2: Oh it's not that old, Bob. I mean, these things
Speaker 2: are really And here's.
Speaker 7: The thing to remember. Oh it's a great quality, it's
Speaker 7: it's one of the best. But here's here's the thing too,
Speaker 7: So think of you know, most people, most homes have
Speaker 7: just a standard forty gallon and fifty gallon tank. As
Speaker 7: time goes on, because of the sediment in the water, okay,
Speaker 7: sediment will start to rest on the bottom. That's why
Speaker 7: it's important too. That's why you have the drain on
Speaker 7: the bottom of the water heater. You should drain them
Speaker 7: every six months or at least once a year to
Speaker 7: get that sediment out. Yeah, because as that sediment fills up,
Speaker 7: that fifty gallon now goes to a forty gallon and
Speaker 7: then a third and yeah, it just reduces it. So
Speaker 7: over time you don't get as much hot water as
Speaker 7: you did in the past, and that that happens.
Speaker 6: All that's interesting tanks.
Speaker 5: So you guys, if I called for a service, you
Speaker 5: can flush it, right, isn't Don't you do a flush?
Speaker 7: Yes, yes, we can. We can flush water heaters. It's
Speaker 7: it's one of the services. And then check it correct
Speaker 7: now if you haven't done it since you've owned it.
Speaker 7: And this is all your listeners. For example, if your
Speaker 7: water heaters say eight years old and you've never flushed it,
Speaker 7: there's got a risk when you open that valve that
Speaker 7: you cannot get it closed again.
Speaker 5: Because that well, we have a drain down there. But
Speaker 5: how much does that cost for a water heater service?
Speaker 2: Basically?
Speaker 7: Oh boy, you know we we do. We do specials
Speaker 7: occasionally on that. But I think it's one forty nine
Speaker 7: for a flesh and fill.
Speaker 5: Okay, all right, I'm gonna I'm definitely doing that because
Speaker 5: I had never done it.
Speaker 2: So we have particularly hard water too.
Speaker 7: I'll tell you what I mean for all of your
Speaker 7: for all your listeners right now, and well, let me
Speaker 7: make sure we don't have a special. But I'll come
Speaker 7: up with the if they want to do a flesh
Speaker 7: and fill, I'll run I think it's a good idea.
Speaker 5: I first of all, I never realized now I guess
Speaker 5: I did, but that you would want to do that regularly.
Speaker 5: And Bob, it's probably been what ten years almost?
Speaker 6: I'm thinking it's been at least ten years?
Speaker 5: Yeah, because uh, you were good looking at the time
Speaker 5: and you didn't have gray hair.
Speaker 6: So how's much more of anyway?
Speaker 5: Three O three seven seven to one three talk seven
Speaker 5: one three eight two five five. CMG Financial is a
Speaker 5: mortgage company. Why don't you call John? They're really good people,
Speaker 5: and they do reverse loans, they do conventional loans, and
Speaker 5: they do the all in one loan, which is a
Speaker 5: thirty year line of credit. CMG, they're good people. Mark,
Speaker 5: you said the websites up and running now, and I
Speaker 5: need to write that down.
Speaker 2: What's the new website?
Speaker 5: You remember? Partner in Lending Partner in Lending dot com.
Speaker 5: That's pretty cool. That has Mark written all over it.
Speaker 5: Did you come up with that url? Of course you did.
Speaker 5: And by the way, CMG three oh three five seven
Speaker 5: seven seventy two oh six.
Speaker 2: Partner in Lending dot com.
Speaker 5: Go with a sure thing Denver's best roofer excel roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies. Find out now three oh three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two entered today. Hey,
Speaker 5: I'm Tom Martino. You're a troubleshooter. So when we're off
Speaker 5: the air, they all make fun of me, right they try.
Speaker 5: They even make fun of me on the air about
Speaker 5: like Joe Biden and all the age jokes. Right, So
Speaker 5: I just realized my YouTube morons can hear the offline stuff.
Speaker 5: So you are all unnotice that you will be part
Speaker 5: of my lawsuit on age discrimination and harassment.
Speaker 2: Against Mark and Uh Shannon and Dragon.
Speaker 12: Uh.
Speaker 5: I'm gonna leave Sus out of it because she doesn't partake.
Speaker 13: You know the thing.
Speaker 9: In fact, I think Sus could be my one of
Speaker 9: my witnesses. You can't testify against your husband, you know.
Speaker 5: That, Oh tears, We can arrange, we can arrange change that, sus.
Speaker 5: Just what I'm saying, Sus, we could split the spoils.
Speaker 5: Come on, man, okay, So uh as far as Mike,
Speaker 5: go ahead, Mike, what's going on with you?
Speaker 8: Hi?
Speaker 4: Mike?
Speaker 3: Hi?
Speaker 13: How are you doing?
Speaker 2: Good man? What is going on?
Speaker 13: Okay? So?
Speaker 2: I worked.
Speaker 13: I lived down in color of Springs. I live in
Speaker 13: a trailer park, and I worked for a tow truck
Speaker 13: company and they're giving me hassles on where I can
Speaker 13: and can park my truck overnight, even because I have
Speaker 13: to take it home. And I got it with something
Speaker 13: coming off of the back of my truck while I
Speaker 13: had it parked in their parking lot on camera, and
Speaker 13: they're not being very voluntary about letting me see the
Speaker 13: footage or letting me know what was up with the
Speaker 13: footage as far as who took something off the back
Speaker 13: of my truck while I was parked in their trucking line,
Speaker 13: And I.
Speaker 5: Was just what was taken off?
Speaker 2: And what was taking off your truck?
Speaker 15: Bro?
Speaker 13: One of my toe hooks?
Speaker 2: How much is it worth?
Speaker 13: About fifty bucks? Anywhere from fifty to one hundred.
Speaker 2: Why would someone steal a toe tuck?
Speaker 13: You know there's another tow truck company. I'm not trying
Speaker 13: to point fingers in anything, but there's another tow truck
Speaker 13: company in the trailer park that gets to do whatever
Speaker 13: he wants. Got it like it could have been?
Speaker 5: That's interesting. Wait a minute, so he lives there.
Speaker 13: Too, Yes, and he gets to park his leaky ass
Speaker 13: truck all over the parking lot leave messes everywhere.
Speaker 5: Okay, here's okay, Mike. I need to ask a few
Speaker 5: I need to ask a few questions. Your tow truck.
Speaker 2: Is it one of those humongous ones or is it
Speaker 2: a regular one?
Speaker 5: You know what I mean.
Speaker 13: It's a pretty good sized flatbed. It's an International, okay.
Speaker 5: But is it the one with the Duley's and all
Speaker 5: that like made to get really big vehicles. I'm just
Speaker 5: trying to get a handle on this.
Speaker 13: No, it's a single axle. Don't need a CDL for it.
Speaker 13: It's just a bigger, bigger international with what's like a
Speaker 13: twenty four pot beat.
Speaker 5: What are the normal restrictions for commercial vehicles? Because all
Speaker 5: trailer parks have a set of rules, and what I'm
Speaker 5: asking is the normal restrictions, like like in your lease
Speaker 5: or something. What are they the rules?
Speaker 13: As far as I know you cannot have a trailer
Speaker 13: that is too big parked out on the street. But
Speaker 13: I don't believe it says anything about anything big truck
Speaker 13: size wise, and it is still one of the only
Speaker 13: true to other companies.
Speaker 5: Here's what I want to know, do other companies or
Speaker 5: other people residents, I mean, have similar vehicles you said
Speaker 5: this toe guy does, But is he the only one
Speaker 5: or do other people?
Speaker 13: I think there's another one, but he parks all the
Speaker 13: way outside off property across the street and like some
Speaker 13: commercial zoned areas over there.
Speaker 5: But Mike, I'm not talking about just towing. I'm not
Speaker 5: talking about just towing other commercial vehicles in general.
Speaker 13: Oh yeah, yeah, there's other commercial vehicles. There are other framers,
Speaker 13: other other companies. What they're treating vehicles parked there?
Speaker 5: So have they told you? Have they told you you
Speaker 5: can't park anywhere or you have to park in your driveway?
Speaker 3: What are they.
Speaker 5: Actually telling you?
Speaker 13: What she actually told me was you cannot park it
Speaker 13: in front of your trailer on your street, but you
Speaker 13: are more than welcome to park it all the way
Speaker 13: in the back of the trailer park on a completely
Speaker 13: different street that's twenty minute walk away. No security no,
Speaker 13: nothing on it whatsoever.
Speaker 2: But did you did you ask her what? Okay, did
Speaker 2: you ask her?
Speaker 5: Listen? No, I'm asking did you ask her why other
Speaker 5: people can have vehicles commercial vehicles and you can't?
Speaker 13: No, I have not asked her that yet.
Speaker 5: I mean, that's pretty obvious, is why are they picking
Speaker 5: on you? Are you like upfront?
Speaker 9: So in other words, they don't want it up front
Speaker 9: of the park, so people see it just driving by.
Speaker 5: We're like the other guy with a tow truck. He's
Speaker 5: on the back and it's not an iesore.
Speaker 13: No, it's nothing like that. Okay, So you entered the
Speaker 13: trailer park and you're totally enclosed by fencing off to
Speaker 13: the general public. I'm on the main first street, but
Speaker 13: I also had a double one lot, so my law
Speaker 13: is wide enough to accommodate my truck parking in front
Speaker 13: of my trailer on the street and it doesn't block
Speaker 13: anybody off, not even myself.
Speaker 2: So you're not are you're on a public street.
Speaker 5: You're not even talking about So this is not a
Speaker 5: park where it's private streets in front or in your driveway.
Speaker 5: You're talking about a public street in front of your trailer. No,
Speaker 5: it's part of the park part of the bull.
Speaker 13: Okay, part of the park, so don't have They have
Speaker 13: no restrictions on parking accents for anybody. It's not like
Speaker 13: a trailer park where the rules are keep your car
Speaker 13: off the street in your driveway, no parking on the street.
Speaker 13: Everything's fire lane. That's nothing like that. Everybody gets the
Speaker 13: park wherever they want as far as their vehicles are concerned,
Speaker 13: even with like a couple of neighbors of mine that
Speaker 13: have broke down cars in front of neighbors trailers that
Speaker 13: they've never complained about. But I can't park one in
Speaker 13: front of my trailer, which accommodates a double white lot,
Speaker 13: which accommodates the length that I need for it. No,
Speaker 13: I get I've got a park. I get it back
Speaker 13: to the trailer park where I have no security on
Speaker 13: it whatsoever.
Speaker 11: Well, you know what we need, Deputy bow Hold on Hold,
Speaker 11: I was going to ask, we just need to get
Speaker 11: did Mike, did you actually call the owners of the
Speaker 11: trailer park and just simply ask them.
Speaker 13: I have not talked to the owners yet. As a
Speaker 13: matter of fact, they want me to avoid the owner
Speaker 13: seeing me in any way as much as possible.
Speaker 5: I think you need to make that conversation. You need
Speaker 5: to make that conversation.
Speaker 16: Yeah, of course, and then if you don't get any results,
Speaker 16: call us back and I'll give of course.
Speaker 2: But I think it's up to you first.
Speaker 5: Well wait, wait, wait, wait, what he's already I don't know.
Speaker 5: Why can't you just call and say why don't you
Speaker 5: enforce the parking rules uniformly? I mean that's just a
Speaker 5: simple question.
Speaker 13: Right, right? Or why is it up to park all
Speaker 13: the way back and not at least in the parking lot.
Speaker 13: It's just I feel like I'm being targeted because this
Speaker 13: lady that runs the trailer parker to me and tells
Speaker 13: me I can't belie. Right.
Speaker 5: That's why, Mike, That's why I'm asking our deputy to
Speaker 5: call and find out.
Speaker 2: But bo, do you think he should first.
Speaker 16: To take You's a he's good that the listener call first.
Speaker 16: But if if you want to give me the contact information,
Speaker 16: I'm not doing.
Speaker 5: I mean he's already been told, he's already been told
Speaker 5: he can't do it.
Speaker 8: Who's who told him?
Speaker 5: Who?
Speaker 2: Management?
Speaker 13: I think she's a she's she's a form of management.
Speaker 13: I mean, there's like so many trailer pard managers there.
Speaker 13: I don't even know which level of management she is.
Speaker 16: Okay, Mike, Well, if they told you know, then I
Speaker 16: will get involved during the break and make a call
Speaker 16: over there.
Speaker 2: Thank you, I got to take this break. I'm Tom Martine.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three all three seven
Speaker 5: seven to one. Help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three all
Speaker 5: three nine two zero sixteen twenty two. I'm Tom Martino.
Speaker 5: Debbie wants to help her friend.
Speaker 2: Debbie. Who are you helping? How can we help you
Speaker 2: help them?
Speaker 10: Never made a quainbi for twenty five years Homeowners and
Speaker 10: Auto Okay, and then about a year and a half
Speaker 10: late or there was a hailstorm, big golf ball size.
Speaker 11: Hell.
Speaker 2: Okay, I don't think she's talking to us.
Speaker 10: She's talking to us, Okay, hold on, hell, I don't know.
Speaker 5: There we go, we got Debbie. Yeah. By the way, Debbie,
Speaker 5: it's it says here you're calling about helping your friend.
Speaker 2: Yes, Is that about the hailstorm or was that another problem?
Speaker 10: This was I was telling someone else about what the
Speaker 10: issue is.
Speaker 2: Okay, Well tell me now what's going on with your friend?
Speaker 10: Okay? So my friend is ninety years old. She was
Speaker 10: with AAARP Homeowners and Car insurance for twenty five years
Speaker 10: and then for no reason, they dropped her. She hadn't
Speaker 10: made no claims ever in twenty five years, you know,
Speaker 10: paid the premiums all that. Okay. Then she got this
Speaker 10: new homeowner's insurance which is like a subsidiary of Guico
Speaker 10: called home Site And about a year and a half later,
Speaker 10: there was a golf ball sized tail that damaged her route.
Speaker 5: So the new company, what is the actual name of
Speaker 5: the new company and how did she find it?
Speaker 10: Okay, she went to Guyico so she could get some
Speaker 10: new coverage because they covered her.
Speaker 2: And is it actually is it actually Geico Insurance?
Speaker 10: No, it's called home Site as like sam I like
Speaker 10: Thomas E. Home Site.
Speaker 5: Okay.
Speaker 10: She was with them about a year and a half
Speaker 10: and that's when the health storm happened and got it.
Speaker 10: They wouldn't cover anything for a new roof. All they
Speaker 10: did was give her eight hundred dollars.
Speaker 5: So she's ninety Wait wait wait wait, how long ago
Speaker 5: was that?
Speaker 2: How long ago was that?
Speaker 9: I'm not sure i'd have to Well, she probably had
Speaker 9: an ACV policy.
Speaker 2: I mean, that's probably exactly what's going on.
Speaker 5: Well, we don't know. That's the problem, Debbie. Debbie, was
Speaker 5: she in an area where there was a lot of storms?
Speaker 10: Yes, yes, all the neighbors roofs got replaced, and she
Speaker 10: got paid how much? Eight hundred dollars? And she's telling
Speaker 10: me a roof is like, you know, ten thousand or
Speaker 10: more and she.
Speaker 5: Doesn't have Yeah, but I need to know how long ago?
Speaker 5: Because we can still open this claim, we can still
Speaker 5: help her. How long ago that? If we don't know, if.
Speaker 2: It was more than three years, were screwed?
Speaker 8: Was it?
Speaker 10: It might have been about three years. I'm not sure
Speaker 10: I'd have to call her an answer.
Speaker 5: Why are you calling today? If it was that, you know, like,
Speaker 5: tell me, tell me why you're doing it now? Why
Speaker 5: are you calling today?
Speaker 4: She is worried.
Speaker 10: I mean, she picks different things to be worried about.
Speaker 10: So now she's worried. I see, you know her roof
Speaker 10: is gonna start leaking, and here it is gonna be
Speaker 10: hail season again.
Speaker 2: And got it? No, I get it, I get it. Okay,
Speaker 2: we need to look into this. We need to look
Speaker 2: into this.
Speaker 5: It is an ACV policy.
Speaker 9: How do you know, Mark, because it says by default
Speaker 9: homesite Homeowners Insurance.
Speaker 5: It's not a it's not a broker. It's literally an
Speaker 5: insurance company. All of them are.
Speaker 9: Almost everything they sell is ACV for homeowners. Let's explain
Speaker 9: what that is, Debbie.
Speaker 5: Okay, Let's say let's say she had a roof, a
Speaker 5: new roof put on, let's say five years ago, and
Speaker 5: had a hailstorm.
Speaker 2: Like now, no, I'm just shebby. I'm giving you some example, Debbie.
Speaker 5: Just listen. I'm giving you an example of what an
Speaker 5: ACV is and I can help you, but you have
Speaker 5: to listen.
Speaker 2: To the explanation.
Speaker 5: So I'll do that after this.
Speaker 2: If you want, I'm listening. Well, okay, you know what, Debbie,
Speaker 2: I will. I will help you.
Speaker 5: I'm not yelling at you. I'm sorry I'm yelling in general,
Speaker 5: and I'm sorry about that. If you took it that way.
Speaker 5: Hang on and I will come back to you. Three
Speaker 5: oh three seven one three talk seven one three A
Speaker 5: two five five. She wants to help her nine year
Speaker 5: old neighbor. We do two go with a sure thing
Speaker 5: Denver's Best roofer Excel Roofing dot You don't pay a
Speaker 5: cent until you're content. Three Time for an insurance check
Speaker 5: up free, no obligation comparison call Compass Insurance paying too
Speaker 5: much your coverage at dozens of insurance companies find out
Speaker 5: now three oh three seven seven to one help. You'll
Speaker 5: think you're his only customer when you choose Frank durand
Speaker 5: the real estate man dot com to list your home
Speaker 5: with Remax Alliance. Three all three nine two zero sixteen
Speaker 5: twenty two. Yeah, ripped.
Speaker 17: News.
Speaker 1: You need advice so you don't have to.
Speaker 4: Come run in ass as we can show.
Speaker 1: Shooter's gonna help come man.
Speaker 5: Six is the Troubleshooter Show. Now, Tom Martino, Hi, Tom
Speaker 5: Martino here, Welcome to the show. Three all three seven
Speaker 5: one three talk three oh three seven one three eight
Speaker 5: two five to five. Oh. I'm a little little nervous
Speaker 5: right now, and that's because I am trying to hold
Speaker 5: it together. But Mark is doing these polls on YouTube
Speaker 5: and my morons are always voting against me. For those
Speaker 5: of you who don't know, we stream on YouTube. We
Speaker 5: get thousands of downloads and a good, healthy streaming audience.
Speaker 5: But the main thing and also the iHeartRadio app and
Speaker 5: all of that, so you can download it if you
Speaker 5: didn't get to listen to the show, and you can
Speaker 5: speed past the parts where Mark talks, and then you
Speaker 5: can slow down for my Pearls of Wisdom. It's really
Speaker 5: a good option. Now here's the deal. If the YouTube
Speaker 5: morons keep voting against me on these polls, I'm going
Speaker 5: to I'm going to discontinue polls. By the way, Debbie
Speaker 5: a nice woman, and I apologize for getting excited. She's
Speaker 5: trying to help her nine year old friend, and that's wonderful.
Speaker 2: Here's the thing. Insurance is weird.
Speaker 5: Insurance companies like when you pay, but they don't like
Speaker 5: paying out. She was with AARP for many, many years,
Speaker 5: twenty five years, never had a claim, and then of
Speaker 5: course they dropped her. Now why they dropped her, I
Speaker 5: have no idea, but they did, and they can now.
Speaker 5: They suddenly dropped her. So she had to find new coverage,
Speaker 5: and she found this coverage called home site, which, by
Speaker 5: the way, is an ACV policy. Now, let me explain
Speaker 5: what ACV is actual cash value. So we're so used
Speaker 5: to having things on homeowners replaced. So let's just say
Speaker 5: a deck was destroyed by wind, you'd get a new deck.
Speaker 5: Or your house is destroyed by fire, you get a
Speaker 5: new house, you know, or a rebuilt house. Your roof
Speaker 5: is destroyed by hail, you get a new roof. That's
Speaker 5: a normal policy. But nowadays, because we have so many losses,
Speaker 5: especially from Hale in Colorado, many policies have gone to
Speaker 5: a CV actual cash value.
Speaker 2: What does it mean? Well, I gave an example.
Speaker 5: Let's just say you had a new roof five years ago,
Speaker 5: a brand new roof, and you have a claim today
Speaker 5: for Hale. You'd get almost the price of that new
Speaker 5: roof because it did not depreciate much in five years.
Speaker 5: It's actual cash value. Think of it as a car
Speaker 5: that's getting older and older and older. The older it gets,
Speaker 5: the less it's worth. Well, that's how they value roofs
Speaker 5: with an ACV policy. So I don't know how old
Speaker 5: her roof was, but apparently they only paid her eight
Speaker 5: hundred dollars when everyone else around her was getting new
Speaker 5: roofs now. If she had an ACV policy, and that's
Speaker 5: what she agreed to, there's not much we can do
Speaker 5: to help her. But sometimes even with ACV policies, insurance
Speaker 5: companies are not fair to people. And so for years
Speaker 5: and years we've been recommending public adjusters. They come in
Speaker 5: and they do adjusting based on whether or not you
Speaker 5: are treated fairly, and they try to recover more money
Speaker 5: for you, and they work on a percentage fee basis,
Speaker 5: and they can almost always get you more money. But
Speaker 5: if the coverage isn't there to begin with, then you
Speaker 5: can't get it. And I don't know what the situation
Speaker 5: exactly is with Debbie's neighbor, but I do have a
Speaker 5: few questions Debbie's actually, I mean not Debbie's neighbor, but Debbie,
Speaker 5: Debbie your friend.
Speaker 2: Do you know how old her roof was just prior
Speaker 2: to this hailstorm?
Speaker 10: Okay? I have Ruth on the line as well. Ruth,
Speaker 10: are you there? Okay, Okay, so she can answer.
Speaker 5: Hi, Ruth, Hie, Ruth, how old was your roof? How
Speaker 5: old was your roof before the hell? The dam mitche
Speaker 5: close to twenty five okay, And I want to know something.
Speaker 5: How long ago was this where they only gave you
Speaker 5: eight hundred bucks?
Speaker 18: Probably about five or six months ago.
Speaker 2: Oh good?
Speaker 6: Do you know why?
Speaker 5: I say good because you can still appeal it if
Speaker 5: it was unfair. So we have to figure out if
Speaker 5: it was unfair. How did they base the eight hundred
Speaker 5: dollars on. Did you get a letter saying here's what
Speaker 5: we're paying and here's why we're paying it.
Speaker 18: Probably I did.
Speaker 12: Yeah, I'm sure I think you could find that for us.
Speaker 5: Pardon if you can find it, it would really help us. Okay, okay,
Speaker 5: So what we would like to do, Yeah, we would
Speaker 5: like to figure that out because if they said, you know,
Speaker 5: this is how old your roof is there, this is
Speaker 5: how much you get, we understand that on a twenty
Speaker 5: five year old roof with an ACV policy, it's likely
Speaker 5: to be pretty accurate. But we can get you some
Speaker 5: free help right now to look at it once we
Speaker 5: find out. So, Ruth, why did did did did the
Speaker 5: other company, AARP, give you any idea why you were
Speaker 5: being canceled?
Speaker 18: Yeah, they came down here and looked this property over
Speaker 18: and said this wasn't a brick house, and it is
Speaker 18: a brick house, and they just had this woman looking
Speaker 18: all around and writing stuff down. I don't quite know
Speaker 18: all the reasons, but the next thing I just was
Speaker 18: they were lowering the value of my house. It was
Speaker 18: going to go from YEA three point fifty to two
Speaker 18: hundred thousand for our house. And quite naturally, you're not
Speaker 18: going to bother with somebody that wants the value of
Speaker 18: your house at two hundred thousand.
Speaker 5: Well that they were probably going to actual cash value
Speaker 5: instead of replacement.
Speaker 2: And so did you drop them or did they drop you?
Speaker 18: I think it was probably me after the way they
Speaker 18: did me.
Speaker 2: Yeah, okay, And then how did you find home site?
Speaker 18: Okay? I went to Geico to get car insurance and
Speaker 18: they said they had that home site company. So I okay,
Speaker 18: there's their bad news.
Speaker 5: So we're going to take a look at your claim.
Speaker 5: And who do we give this to to work with
Speaker 5: Matt at Paragon? Somebody who can work with Matt. Okay,
Speaker 5: I'll tell you what, Deputy d He's going to take this.
Speaker 5: And so what we'll do, Ruth is look at your
Speaker 5: rejection letter or your settlement letter or whatever.
Speaker 2: Did you, by the way, take that eight hundred bucks.
Speaker 12: Yeah.
Speaker 18: The well, they sent one and I tore it up.
Speaker 18: Then they sent another one and I did cash that one.
Speaker 18: Everybody said go ahead and cash it.
Speaker 8: Yeah?
Speaker 2: Were they both for eight hundred?
Speaker 3: Did they?
Speaker 8: Did?
Speaker 2: They basically send you a replacement check. They're okay, Ruth.
Speaker 5: I don't think you did anything wrong by taking that check.
Speaker 5: I don't think they can force you into a settlement
Speaker 5: if it was unfair. My my suspicion is, however, is
Speaker 5: it's probably unfortunately accurate because it's a twenty five year
Speaker 5: old roof.
Speaker 2: But we're going to look at I'm gonna have no
Speaker 2: I get it. But not all of them had ACV policies.
Speaker 5: You see. Well they came out of pocket, I mean,
Speaker 5: or they came out of pocket to buy it.
Speaker 18: Oh yeah, that's what the that's what they want me
Speaker 18: to do.
Speaker 5: Take it out. Yeah, but did any rufer tell you, hey, Ruth,
Speaker 5: your whole roof has to be replaced? Did anyone tell
Speaker 5: you that?
Speaker 18: Not so much?
Speaker 10: In those words.
Speaker 18: I did have rufer look at it, and they've just,
Speaker 18: you know, said the best thing to do is to
Speaker 18: replace it. It's just that it's not all that good.
Speaker 18: I can't get up there. I don't know what's going
Speaker 18: I got to take.
Speaker 5: The word for it.
Speaker 2: Why can't you get why can't you get up there?
Speaker 5: Just use the ladder?
Speaker 2: Hey, Ruth, listen, Hey, I want to ask you something though.
Speaker 2: Is it leaking?
Speaker 18: Thank God?
Speaker 13: No, not yet, not yet.
Speaker 2: I worry about that a lot.
Speaker 5: You know what, I'm going to take a really how
Speaker 5: long you've been in Colorado? By the way, I'm just curious.
Speaker 18: I moved here in nineteen eighty.
Speaker 2: And I'll bet you you moved from upstate New York.
Speaker 18: You were from New York, your New Jersey, New Jersey.
Speaker 2: I see you can't hide it, Ruth. You try, but
Speaker 2: you can't hide it. I detected it. Okay, So listen,
Speaker 2: so listen.
Speaker 5: Deputy D who we call that's a nickname we give
Speaker 5: him Dimitri, is gonna look at your documents to make
Speaker 5: sure you were treated fairly. If not, we're going to
Speaker 5: get a public adjuster who will take a free look
Speaker 5: at it to see if you should be getting more money.
Speaker 2: Okay, And I would like to you know, you may
Speaker 2: want to look for another policy.
Speaker 5: It's going to be difficult in this in this world
Speaker 5: right now, it's going to be very difficult, so hang
Speaker 5: on three oh three seven Yeah, okay, and Debbie, thanks
Speaker 5: for thinking of your neighbor. We have more coming up
Speaker 5: on The Troubleshooter Show. Three oh three seven one three
Speaker 5: a two five five Go with a sure thing Denver's
Speaker 5: best roofer Excel Roofing dot com. You don't pay a
Speaker 5: cent until you're content. Time for an insurance check up free,
Speaker 5: no obligation in comparison, call Compass Insurance paying too much
Speaker 5: your coverage at dozens of insurance companies find out now
Speaker 5: three all three seven seven to one. Help. You'll think
Speaker 5: you're his only customer when you choose Frank durand the
Speaker 5: real estate Man dot com to list your home with
Speaker 5: Remax Alliance three oh three nine two zero sixteen twenty two.
Speaker 5: Hi Tom Martine here three oh three seven one three
Speaker 5: talks seven one three eight two five five. Tom wants
Speaker 5: to talk about solar panels. Okay, and then Sus has
Speaker 5: a question She got off the air. But first Tom go.
Speaker 6: Ahead, Yeah, I mere, stop Su?
Speaker 2: What's what's going on?
Speaker 5: Tom?
Speaker 18: Oh?
Speaker 5: Yep?
Speaker 12: Well, I'm having no problem with my solar company, and
Speaker 12: I know you're familiar with them. Red Rocks Roofing and solar.
Speaker 2: And yeah, I love red Rocks. So tell me what's
Speaker 2: going on.
Speaker 12: Well, they they were really great salespeople, but they're follow
Speaker 12: through has been terrible.
Speaker 5: Well tell me tell me the whole story, though, Tom, Like,
Speaker 5: when did you sign the contract?
Speaker 12: You're good with you.
Speaker 9: In June?
Speaker 2: Who's who's the Who's the person in the back, he's.
Speaker 12: My foreman on the job?
Speaker 2: I okay, what job?
Speaker 12: We're building a new constructs Are you doing a new
Speaker 12: construction for our employees?
Speaker 15: We're building an a frame to house some of our
Speaker 15: people that work at the Highland Haven up in Evergreen
Speaker 15: to small bed and breakfast.
Speaker 12: But it's getting too expensive, Okay, live here, so we're
Speaker 12: trying to provide housing and I get it.
Speaker 5: So as part of this new construction, As part of
Speaker 5: this new construction, you did.
Speaker 2: A solar system.
Speaker 5: Is that right?
Speaker 12: Yeah? We wanted to keep the utilities reasonable, got it?
Speaker 5: And so you signed back last year? Did you say?
Speaker 5: When did you sign it in June? Okay?
Speaker 2: And what went wrong?
Speaker 12: Well, I guess the crew maybe wasn't the most professional.
Speaker 15: We had a few problems with the installation, and when
Speaker 15: we brought it up it started.
Speaker 3: A war.
Speaker 12: They weren't prepared to fix anything. They didn't think what
Speaker 12: was the problem that went wrong?
Speaker 8: Though?
Speaker 2: What was the problem that went wrong?
Speaker 8: What?
Speaker 2: Tell me what went wrong?
Speaker 15: The panels were put up in unevenly so that they
Speaker 15: could they could catch the snow. That problem still hasn't intakes.
Speaker 15: When they installed the battery pack, they they cut a
Speaker 15: stud out on the inside wall and didn't replace it
Speaker 15: and didn't think that they should have to.
Speaker 2: Tom.
Speaker 9: They had an engineer oute to look at it and
Speaker 9: told them how to replace that stud and that's exactly
Speaker 9: what they did.
Speaker 5: Did it pass inspection? So quick? Wait a second, My
Speaker 5: understanding is all this is past inspection? Now? Is that
Speaker 5: not correct?
Speaker 12: That's correct? Okay, yeah, it's all passed inspection.
Speaker 5: And yeah, but well what Tom Tom is telling me though,
Speaker 5: Tom is telling me about the journey.
Speaker 2: It was a little rough, he said, So I get it, Tom.
Speaker 5: So what I want to know is this. I understand
Speaker 5: there were problems. All companies have problems. What I want
Speaker 5: to know is where does it stand today? What can
Speaker 5: we do to help you.
Speaker 15: We're just trying to get connected. We've been trying for
Speaker 15: two and a half weeks to get some information from
Speaker 15: Red Rocks, and they have.
Speaker 3: Blocked our phone calls.
Speaker 12: So we called from my daughter's phone this morning and
Speaker 12: they answered.
Speaker 10: Right away and then proceeded tell.
Speaker 12: Us that they wouldn't talk to us.
Speaker 5: Okay, okay, what is the issue with What is the
Speaker 5: issue right now? Well, well we'll talk to Brooke about that.
Speaker 5: That doesn't go ahead.
Speaker 12: All they need to do is get their solar meter
Speaker 12: in the panel and then will be one hundred percent online.
Speaker 12: But they've been solid, I think, to punish it.
Speaker 15: They were mad about the repairs that we did, and
Speaker 15: we charged them a total of four hundred dollars I think,
Speaker 15: and so they they've dragged, dragged their feet on fixing
Speaker 15: the panels and leven leveling them out, and they to
Speaker 15: every conversation that we've had with them.
Speaker 12: They've had an attitude.
Speaker 3: Tom.
Speaker 5: I apologize for whatever bad experience you had. We will
Speaker 5: talk directly to Brooke, but I'm just gonna tell you
Speaker 5: something I truly did that she's trying to punish you,
Speaker 5: though I doubt that they're holding a grudge, but we
Speaker 5: will get to the bottom of it. We're gonna call
Speaker 5: her right now, Okay, So hang on listen. We take
Speaker 5: it really seriously when we endorse a company. We really do,
Speaker 5: so we will talk to her. I think you're frustrated.
Speaker 5: I get you, and it's been a little bit of
Speaker 5: a hassle and you just now want to get connected
Speaker 5: and you feel like they're delaying on purpose.
Speaker 2: Well that's not good.
Speaker 5: So let's just talk to her about it directly, and
Speaker 5: you hang on and we'll get this on the air.
Speaker 5: Three oh three seven five five.
Speaker 2: Sus, what question do you have from a listener? So, Tom,
Speaker 2: I had a somebody call. They wanted to know if
Speaker 2: you would just touch on. Is the National debt Relief
Speaker 2: program a scam? And if so, why.
Speaker 5: There is no national debt relief programs? So I don't
Speaker 5: know what they're talking about. So so what exactly do
Speaker 5: they mean?
Speaker 17: Because what could be have stated National debt relief?
Speaker 2: The company? Are they a scam?
Speaker 5: Okay, now let me take a look at them, because
Speaker 5: I remember hearing about them.
Speaker 2: Are they a consolidation company?
Speaker 8: Do you know? Yes?
Speaker 2: It looked like they were when I look them up.
Speaker 2: That's what they are.
Speaker 5: A lot of these, a lot of these places that
Speaker 5: call themselves debt relief are nothing more than loan companies.
Speaker 2: This is National debt Relief right, correct, that's the Okay. Now,
Speaker 2: one thing that I should say that should be a
Speaker 2: red flag right away.
Speaker 5: They are a plus accredited by the Better Business Bureau,
Speaker 5: So that should be a red flag.
Speaker 2: By the way, people, I know you find this, you
Speaker 2: might find this hard to believe.
Speaker 5: But the Better Business Bureau they are dinosaurs right now, okay,
Speaker 5: Torontosaurus rex. These people have no clue how to solve problems,
Speaker 5: answer questions, help people at all. And in my opinion,
Speaker 5: they're organized scams.
Speaker 2: Okay.
Speaker 5: They take money from businesses and then if you're in
Speaker 5: good standing, you get good results. If you're not and
Speaker 5: you don't pay them enough money, you don't get good results.
Speaker 5: That's my opinion.
Speaker 2: Okay.
Speaker 5: Now, over the years, we've had a very good relationship
Speaker 5: in the past, way back with the Better Business Bureau.
Speaker 5: But they're not the same organization. And almost anyone will
Speaker 5: tell you that that actually has the balls to say it,
Speaker 5: because many of them are afraid to speak out. But anyway,
Speaker 5: debt relief is nothing more than consolidation, that's all it is.
Speaker 5: And they say it's a two minute approval. And I
Speaker 5: can't say whether they're good or bad. They're just a
Speaker 5: debt consolid excuse me, a loan company, just a loan company.
Speaker 5: So what I'd like you to do is be very
Speaker 5: careful with any loan company. In fact, most of the
Speaker 5: time they take a lot of fees and they don't
Speaker 5: come through with a loan. Now I'm not talking about
Speaker 5: this company, but I'm talking about basically debt consolidation companies.
Speaker 5: So no, I don't love them in general. And I'll
Speaker 5: take a look at this one. And I'd like to
Speaker 5: know if anyone has an opinion on this. Have you
Speaker 5: dealt with this company?
Speaker 2: And if so, what were your results?
Speaker 13: Let me know.
Speaker 5: We have more coming up. Three zho three seven to one,
Speaker 5: three eight two five five. Go with a sure thing
Speaker 5: Denver's best rufer Excel Rufe. You don't pay a cent
Speaker 5: until you're content. Time for an insurance checkup free no
Speaker 5: obligation comparison call Compass Insurance paying too much your coverage
Speaker 5: at dozens of insurance companies find out now three all
Speaker 5: three seven to seven to one help You'll think you're
Speaker 5: his only customer when you choose Frank durand the real
Speaker 5: estate Man dot com to list your home with Remax
Speaker 5: Alliance three all three nine two zero sixteen twenty two.
Speaker 5: Tom Martino, you're troubleshooter three oh three seven to one
Speaker 5: three talk seven one three A two five five.
Speaker 2: Welcome to the show.
Speaker 5: By the way, I'm wrong a bit about the national
Speaker 5: debt relief. They're not really as bad or not bad,
Speaker 5: but they can't be lumped in with consolidation companies.
Speaker 2: They're not a lender, and I'm going to talk about that,
Speaker 2: so please hang on.
Speaker 5: But I want to take Brook right now at redrochsroof
Speaker 5: and because you know, we endorse them for solar. We
Speaker 5: have a lot of great reviews on them, but no
Speaker 5: one's perfect. So let's see what's going on. Tom said,
Speaker 5: you know, and again many times when people have negative experiences.
Speaker 5: We know this from doing the show and how consumers think.
Speaker 3: We all do.
Speaker 5: When we have a problem, it is never an isolated problem.
Speaker 5: We tend to accumulate the experience. I call it the
Speaker 5: painful journey. So even though and this happened to be
Speaker 5: just the other day at Low's, but what I'm getting
Speaker 5: at is this, when there is a negative experience and
Speaker 5: then another one, or or even if they're unrelated or
Speaker 5: they're innocent mistakes or not, we tend to accumulate this,
Speaker 5: and then the next one becomes more serious, even if
Speaker 5: it's not more serious, And then the bottom line is
Speaker 5: we start thinking it is this company good to begin with?
Speaker 5: Should I have ever talked to them what's going on?
Speaker 5: And then sometimes can project more than actually there. Now,
Speaker 5: sometimes the company is terrible. Sometimes it is, But I'm
Speaker 5: not going to say that about Red Rocks based on
Speaker 5: this one experience, because most everyone has excellent things to
Speaker 5: say about them. But that doesn't discount Tom. Tom said, look,
Speaker 5: from the very beginning, we had a few problems with
Speaker 5: the installation. Now, Mark said he was involved in this
Speaker 5: when he had a problem, and I just want to
Speaker 5: summarize Mark. One of the main problems was this stud
Speaker 5: that they cut through.
Speaker 9: Yeah, I think it was a load supporting beam of
Speaker 9: some sort, and I'm not sure how it got cut.
Speaker 9: I don't remember. It's going a wayst back. But and
Speaker 9: he was concerned. He was concerned that they didn't mention
Speaker 9: it and he discovered it go ahead. Well, I don't
Speaker 9: even know about that. Part where I got involved was
Speaker 9: they wanted to fix it one way, So Brooks folks said, yeah,
Speaker 9: we can fix it. It's no big deal, We'll fix
Speaker 9: it this way, whatever that way is. And they were like, no,
Speaker 9: we want the whole thing replaced. So Brooke was like, well,
Speaker 9: that's kind of crazy. Let's bring in an engineer and
Speaker 9: see what an engineer says. So they brought in an
Speaker 9: engineer and basically the engineer said the way Brooke wanted
Speaker 9: to fix it was fine. So and the guy wasn't
Speaker 9: happy with that. But I mean, that's that was the
Speaker 9: one part that I remember about this.
Speaker 5: But I want to get this straight again, and Tom,
Speaker 5: I don't want to tell a whole story, but that
Speaker 5: initial problem was taken care of, right, it.
Speaker 12: Was, but it wasn't done in a very professional manner.
Speaker 12: It was as it Okay, we weren't supposed to discover
Speaker 12: any problems. That's their attitude.
Speaker 5: Okay, So Tom doesn't like the fact that, Yeah, Tom doesn't.
Speaker 6: Okay.
Speaker 5: So you feel like we had to push them to
Speaker 5: do the right thing and that you had to discover it.
Speaker 5: They wouldn't admit to it, and I get it. But
Speaker 5: now it's fixed, and and I'm not trying to discount that.
Speaker 5: By the way, well we'll address that.
Speaker 2: So right now, though, I.
Speaker 5: Want to go to today's issue well, it's okay. But
Speaker 5: right now, the main issue is you can't get the
Speaker 5: meter installed.
Speaker 3: Is that right?
Speaker 15: Well, I mean they wouldn't take a phone call for
Speaker 15: two and a half weeks. That's that was amazing.
Speaker 5: I just take this.
Speaker 9: I think you're going a little overboard time. So I'm
Speaker 9: just going to give you a little warning there.
Speaker 2: Go ahead, go ahead.
Speaker 9: Why well, I'll tell you why because we're we have
Speaker 9: her on the phone to address it, and your being
Speaker 9: an ass that's why. Well, he's just expressing his wait, wait,
Speaker 9: wait Tom, Tom, Now she refused too far at this point.
Speaker 2: Let's put him on hold and bring Brook up.
Speaker 5: Mark. Yeah, thank you, Mark, But I think I know
Speaker 5: what to do. I want Tom to know I'm hearing him.
Speaker 5: That's all, okay, Tom, I'm here. I'm not agreeing with
Speaker 5: you or not.
Speaker 2: I'm just hearing.
Speaker 5: I hear what you're saying and your perception. His perception
Speaker 5: is he's being ignored on purpose. Now, Brooke, you're right,
Speaker 5: Now we go to Brook. Go ahead, Brook.
Speaker 14: Yeah, that's okay. So there's a couple of things that
Speaker 14: have gone on in this project, for sure. So we
Speaker 14: have come by multiple times on multiple occasions and done
Speaker 14: what's called a walkthrough with the person that's involved in
Speaker 14: kind of general managing this project. And we had all
Speaker 14: of this back in October, and so at that point,
Speaker 14: one of the complaints had been, well, you guys left
Speaker 14: marks up on the roof. Well, in order to make
Speaker 14: sure that the railing and those items are installed like
Speaker 14: in line, we have to market otherwise it'll be crooked
Speaker 14: and the install don't fit appropriately. Well, those marks are
Speaker 14: normal and they come off with water. They were trying
Speaker 14: to use it an alcohol or a paint center to
Speaker 14: remove them and it was actually causing them to smudge more.
Speaker 14: So we came back out and we just wiped them
Speaker 14: off with water, I think a couple of days later.
Speaker 14: So each time that something's gone on, we've gone up
Speaker 14: there and said this will be addressed, or if you know,
Speaker 14: inspector says we.
Speaker 19: Have to do these things, we'll do them.
Speaker 14: Because we're hearing a lot of feedback from folks that
Speaker 14: aren't licensed, so they're telling us, well, we want it
Speaker 14: done this way, and it's like, we understand that, but
Speaker 14: in order to do it the right way and pass
Speaker 14: inspection and do it with the right licensing, we have
Speaker 14: to do it this way and that's kind of I
Speaker 14: think where some of the disconnectors happened. And so this
Speaker 14: was a new build, which means that temporary power was
Speaker 14: brought out to it. Back in October when we started
Speaker 14: this project, we had tried to do what's called an
Speaker 14: interconnection application with Excel, essentially their version of the permit
Speaker 14: for the project, and that wasn't possible because they needed
Speaker 14: to have the full no temporary power couldn't exist. They
Speaker 14: needed to pass full inspection and have full electrical up
Speaker 14: before we could do that. So I sent you guys
Speaker 14: a copy of the email it was back I think
Speaker 14: October fourteenth or October sixteenth, saying like Excel is not
Speaker 14: going to accept this, so as soon as you guys
Speaker 14: have real power, we can reprocess the application. So we've
Speaker 14: been reprocessing the application for the last few weeks because
Speaker 14: they just got full power back up. We've been communicating
Speaker 14: with Excel. On February sixth, Excel and asked us to
Speaker 14: provide some additional information. We did so on today's date,
Speaker 14: they just opened up some new things for us to
Speaker 14: submit to them, so we'll get that done tonight. We've
Speaker 14: been working on their project all.
Speaker 5: Right, they brooke I brooked that that. Okay, I appreciate
Speaker 5: the update. Now, I just have some very simple questions.
Speaker 5: This stud that was apparently cut or this beam that
Speaker 5: he said you did not bring up and they had
Speaker 5: to discover, can you just address that.
Speaker 14: I mean, there was nothing for them to bring up
Speaker 14: or to discover, because there was a walk through done
Speaker 14: with the their folks on Saturday, the saturday before, and
Speaker 14: then on Monday they went inside and they said, hey,
Speaker 14: what about this. We're working mostly on the exterior, so
Speaker 14: if something happens like that on the interior, it's not
Speaker 14: like it was mys or that we just didn't do it.
Speaker 14: It's like we did the walk room with the guy,
Speaker 14: and all that was looked at was the exterior work
Speaker 14: because solar has to be on the outside of the house.
Speaker 18: To pass code.
Speaker 5: No, I get it, but did you guys cut that beam?
Speaker 5: Were you guys the ones that cut it?
Speaker 14: Yeah, let's cut from the exterior work that was done.
Speaker 14: It's not like we went inside and cut it interiorly.
Speaker 14: So my god, No, I get it.
Speaker 5: But but I guess what he I guess that to
Speaker 5: him was a red flag that it was cut. It
Speaker 5: wasn't supposed to be cut. And they had to discover it.
Speaker 5: I'm Brooke, I'm not agreeing or disagreeing. I'm trying to
Speaker 5: clarify what he's saying.
Speaker 2: He is saying it shouldn't have been cut.
Speaker 19: Okay, okay, next thing happened, and so before final inspection,
Speaker 19: we would have found that, and we would have done
Speaker 19: exactly what we did, which is essentially buddy tapeless stud
Speaker 19: and then get an engineering letter saying it was good
Speaker 19: to go, which is exactly what happened.
Speaker 10: Okay, okay, we returned.
Speaker 2: We just yeah, I get it, I get it.
Speaker 5: Next thing, he said that he you won't take phone calls,
Speaker 5: and he had to use his daughter's phone to get through.
Speaker 2: He says, you're blocking him.
Speaker 9: So he called in.
Speaker 14: Because there's the Excel delay occurred. So we just got
Speaker 14: access to full power. It's not Mark an email on
Speaker 14: this one to say, hey, they just got full power
Speaker 14: on last week. We were able to run final inspection.
Speaker 10: There were no issues.
Speaker 14: And I think that email can do you what two
Speaker 14: weeks ago?
Speaker 5: Three weeks ago?
Speaker 14: Mark?
Speaker 5: Yeah, probably two two and a half yep.
Speaker 14: Yeah, So that's when we were finally able to start
Speaker 14: doing the application for Excel, and that usually takes about
Speaker 14: six weeks to do. They were informed about that back
Speaker 14: in October, so at this point there's no new information.
Speaker 14: What they've been doing the last two weeks is calling
Speaker 14: and screaming at my staff that we aren't working on it,
Speaker 14: even though they're still getting weekly updates. So my staff
Speaker 14: isn't there to get abused or punching back for anybody.
Speaker 14: We let them know this is going to be coming
Speaker 14: back in October multiple times. We understand that they want
Speaker 14: this done and we're working on it as quickly as
Speaker 14: you can. But this is a delay on their ends
Speaker 14: that we're still working to work through.
Speaker 5: Okay, Brooke, Now, Tom, are you satisfied at least with
Speaker 5: that explanation.
Speaker 15: Well, it is an explanation, but the lack of communication,
Speaker 15: none of this would have happened.
Speaker 12: If they would have, like she said, kept us in
Speaker 12: the loop for the last few weeks. They haven't. They haven't.
Speaker 12: They haven't taken So she.
Speaker 5: Never told you it's going to take six way, you
Speaker 5: were aware of you You were aware of the delay though,
Speaker 5: right because of not having power to the site.
Speaker 12: Well yeah, okay, all right, one.
Speaker 5: Brooke.
Speaker 2: He said that power issue was solved months ago.
Speaker 14: Oh, No, it wasn't because we just we just got it,
Speaker 14: so we weren't able to run final inspection or do
Speaker 14: any things that we needed to do. It wasn't resolved
Speaker 14: months ago because otherwise we would have ran our final
Speaker 14: and been done with it.
Speaker 2: And you have a letter to that effect, Brooke.
Speaker 14: Yeah, we've got information on that because we had asked
Speaker 14: them to keep us updated when we could run final,
Speaker 14: and I think Pamela was communicating with them weekly on
Speaker 14: that via email and the last email communication that she
Speaker 14: sent to them about right.
Speaker 5: I get it.
Speaker 2: I'm all right, So Tom, listen.
Speaker 5: Suffice it to say, Tom that they're working on your system,
Speaker 5: and it sounds to me like they are. I mean,
Speaker 5: I think what happened is you started having problems and
Speaker 5: then started accumulating them.
Speaker 2: Think they can't do it right. They must not like you.
Speaker 2: You got angry.
Speaker 5: They said, look, we're gonna get it done. I don't
Speaker 5: see that you're being ripped off.
Speaker 2: I don't see that.
Speaker 5: I don't know what to say other than maybe they
Speaker 5: should have somebody assigned to call you every day to
Speaker 5: let you know, or maybe some emails. But I don't
Speaker 5: know what else to do in this case. You can
Speaker 5: tell me what you want, Okay, tell me what you
Speaker 5: want Right after this, go with a sure thing Denver's
Speaker 5: Best roofer Excel Roofing dot com. You don't pay a
Speaker 5: cent until you're content. Time for an insurance checkup free,
Speaker 5: no obligation. In comparison, call Compass Insurance paying too much
Speaker 5: your coverage at dozens of insurance companies find out now
Speaker 5: three O three seven to seven to one help. You'll
Speaker 5: think you're his only customer when you choose Frank durand
Speaker 5: the real estate Man dot com to list your home
Speaker 5: with Remax Alliance three three nine two zero sixteen twenty two.
Speaker 2: I'm Tom Martino. You're troubleshooter.
Speaker 5: Listen. You have to understand something. When people complain about
Speaker 5: a company. I let him complain and be heard, okay,
Speaker 5: and then I let the company respond. At this point,
Speaker 5: I think it's progressing, it's going to be fine, and
Speaker 5: I don't think anything was done intentionally to cheat anybody
Speaker 5: or anything. That's just my impression. But Tom, I asked
Speaker 5: at the end of that of the last segment, what
Speaker 5: do you want now? She said, they're working to process
Speaker 5: everything and you'll be activated and the whole system is
Speaker 5: installed correctly.
Speaker 2: Blah blah blah.
Speaker 5: So what do you want right now?
Speaker 2: What can we do for you?
Speaker 3: Tomaking to me, and I think my head be the wrong.
Speaker 3: Tom here I called earlier a bone Health.
Speaker 5: Oh I'm sorry, Tom, you are the wrong.
Speaker 2: Oh my god, Tom, you are the wrong.
Speaker 5: Okay, So now I'm going to talk to you about
Speaker 5: Advent Health.
Speaker 2: Did we call you back? And in other words, your
Speaker 2: personal property? We don't need to talk to you.
Speaker 5: That was I'm sorry. So let me move on to Kevin. Kevin,
Speaker 5: go ahead, what's going on with you?
Speaker 2: Kevin?
Speaker 4: Hey, I just have a question about I know Colorado
Speaker 4: is a gift state. Is that correct? On taxes?
Speaker 2: I don't know what that means.
Speaker 12: I'll give you an example.
Speaker 4: Okay, I'm going to gift a car to my daughter.
Speaker 4: She takes it to get her own plates.
Speaker 10: Does she have to pay tax?
Speaker 3: Et cetera, et cetera.
Speaker 4: Do they look at blue book to see what the
Speaker 4: value is of the vehicle?
Speaker 5: Or yes, yes, thank the look they look at the value.
Speaker 5: And that's to keep people from putting down. Even if
Speaker 5: it's a true gift, it's still is taxed at its
Speaker 5: value for the ownership tax, not the sales tax. But
Speaker 5: that's the way it works, and if it's a true gift,
Speaker 5: there is no sales tax. But I have more coming
Speaker 5: up on The Troubleshooter Show. Stick around, Go with a
Speaker 5: sure thing Denver's Best Roofer Excel Roofing dot com. You
Speaker 5: don't pay a cent until you're content. Time for an
Speaker 5: insurance check up free, no obligation in comparison, call Compass Insurance.
Speaker 5: Pay too much your coverage at dozens of insurance companies
Speaker 5: find out now three oh three seven seven to one help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two.
Speaker 1: Ripped You needed that?
Speaker 5: Who you don't have?
Speaker 1: Run anxiousness as can. No shooter's gonna help.
Speaker 8: Come Man Dix.
Speaker 5: He is the Troubleshooter Show. No Tom Martinez, Hi Tom
Speaker 5: Martino here, Welcome to the show.
Speaker 2: All right, what's going on? How can we help you?
Speaker 5: We have all kinds of things to talk about. I
Speaker 5: want to get right to the phones, and we want
Speaker 5: to bring up our studio guests. We have Bob Logan
Speaker 5: from Plumbline Services. Thank you for being here, Bob. And
Speaker 5: we've been talking about all kinds of things with problems,
Speaker 5: question complaints and plumbing, heating, quicking electrical trains.
Speaker 2: So let me just recap this very quickly. So we
Speaker 2: had a call about.
Speaker 5: We had a call about US Red Rocks, Roof and
Speaker 5: Solar and basically they did a job for Tom and
Speaker 5: on a new build being built through John the contractor.
Speaker 5: And Tom was disappointed in the process and some problems
Speaker 5: they encounter and okay, I get it. So he did
Speaker 5: what a lot of consumers do, and they start keeping
Speaker 5: track and accumulating and feeling bad and.
Speaker 2: The whole it's where the relationship turns sour.
Speaker 12: Now.
Speaker 5: Mark's perspective was that Tom was being overly critical and
Speaker 5: not trusting anybody.
Speaker 2: But and he was the one looking into it.
Speaker 5: I didn't look into it, but I listened to both
Speaker 5: parties today and I can see where Tom would get frustrated.
Speaker 5: And I can also see Brooks frustration because she says, look, Tom,
Speaker 5: you know we're working on this. There was nothing highly
Speaker 5: unusual about it. There were a few problems. We took
Speaker 5: care of the problems, and then we were waiting for
Speaker 5: power to the site and we will activate it.
Speaker 2: I mean she acknowledged that.
Speaker 5: Yeah, Tom was unhappy here and there, and he started
Speaker 5: yelling at the staff and they did have a little
Speaker 5: falling out.
Speaker 2: But I don't see a let's put it this way.
Speaker 2: I don't see anything intentional like blocking him.
Speaker 5: I don't or intentionally blocking him or not wanting to
Speaker 5: do the work, or trying to get back at him.
Speaker 5: I don't see anything personal going on here. I just
Speaker 5: want to see what he wanted. And I said, Tom,
Speaker 5: you know heard you out and Brooke heard you out.
Speaker 5: So where do we go from here?
Speaker 19: And so.
Speaker 5: I'm going to talk to the contractor now who's building
Speaker 5: the new build, and ask him because he's the one
Speaker 5: that called us back.
Speaker 2: Okay, John, what does he want? What can we do now?
Speaker 3: Thank you?
Speaker 5: How do we move on?
Speaker 20: That's exactly what I'm trying to figure out. When I
Speaker 20: spoke with Pamela this morning, she spoke with me, briefly,
Speaker 20: told me she's not allowed to talk to me, and
Speaker 20: hung up. And this is the project manager for the
Speaker 20: last two weeks. I've left multiple messages, emails, texts. We
Speaker 20: paid him in fifty thousand dollars in full the last
Speaker 20: payment two weeks ago, and I'm just simply trying to
Speaker 20: get a status update where they're at with Excel? When
Speaker 20: is the system going to be offered? Okael, your fix
Speaker 20: is going to be fixed? That got snow sitting on
Speaker 20: uneven panels. I mean there's just a few minor fixes
Speaker 20: and some basic communiture.
Speaker 13: You know where we're at with Excel.
Speaker 20: That's all I'm trying to find out is when this
Speaker 20: is going.
Speaker 5: To be okay, John, that's fair, that's fair, and and
Speaker 5: you you have you don't have the emotion connected to
Speaker 5: it that Tom does.
Speaker 2: And I think your inquiry is fair.
Speaker 5: You want to know when will the minor, just minor
Speaker 5: problems be corrected and when will it be hooked up?
Speaker 5: And I think that's as Those are fair questions. I
Speaker 5: want you to email me, just please. I don't need
Speaker 5: the entire history. I don't need blow for blow.
Speaker 6: I want you to.
Speaker 5: I want you to email us and and Susy'll get
Speaker 5: it to me help at troubleshooter dot com. I want
Speaker 5: you to just give us your basic questions right now,
Speaker 5: and I'll get every one of them answered.
Speaker 2: It's that simple.
Speaker 5: Let's just narrow it down. Take out the emotion and
Speaker 5: let's get you answered. Because I know, as the project,
Speaker 5: as the contractor, you know, these are basic questions, and
Speaker 5: that's what we'll do.
Speaker 2: Hey, that's what.
Speaker 5: We'll do, Tom.
Speaker 13: Just so you know.
Speaker 17: In Brook's email she sent while she was on the
Speaker 17: phone with us, it says Excel just opened up additional
Speaker 17: items for them to finish, So they're going to be
Speaker 17: finishing up here pretty quick.
Speaker 2: Now, I understand, But John has some other basic questions.
Speaker 3: We hold on. That's it.
Speaker 2: Hold on. But the answer I'm not going to give
Speaker 2: John is that he already knows.
Speaker 5: What I'm going to say to John, is this, give
Speaker 5: your basic even if it's been setic before, there's no
Speaker 5: harm in spending fifteen minutes with her answering some basic questions.
Speaker 2: I think he had more than just to know about Excel.
Speaker 5: He said there were some minor installation flaws that still
Speaker 5: need to be addressed, like uneven panels, et cetera. So John,
Speaker 5: I'm not saying I agree or know anything about your questions.
Speaker 5: I'm just saying, if you put your questions in an email,
Speaker 5: SUS will get them to us and Brook will answer them.
Speaker 2: It's that simple.
Speaker 5: I mean what I mean, that's what you deserve. And
Speaker 5: I'm not saying she did did anything right or wrong,
Speaker 5: You did anything right or wrong. You simply have questions
Speaker 5: and you want answers. No bad can come from that, nothing,
Speaker 5: nothing bad can come from that.
Speaker 2: So we will we will get on that, John, I
Speaker 2: will get on that.
Speaker 5: Thank you. Okay, thank you, John, And you send that
Speaker 5: uh sus, They'll tell you where to send that email.
Speaker 2: Okay.
Speaker 5: Three oh three seven one three tonk seven one three
Speaker 5: A two five five. I'm going to put Deputy D
Speaker 5: on the spot right now because I never tasted better
Speaker 5: buffalo wings in my entire life, and they were Super
Speaker 5: Bowl buffalo wings. And there's two stages to wings. A
Speaker 5: lot of people go short on one or short on
Speaker 5: the other. Here the two stages are the wings themselves,
Speaker 5: which some people say the sauce is everything, but the
Speaker 5: wing underneath that sauce has to be flavored.
Speaker 2: You can't just do raw wing, I.
Speaker 5: Mean not raw with wings and cook them and not
Speaker 5: season So those were encrusted or seasoned to perfection. Then
Speaker 5: you add the sauce to it. So here's what I
Speaker 5: want to know. What did you season the wings with
Speaker 5: before you even apply the sauce.
Speaker 8: Good question, Tom. So I have a mixture that I
Speaker 8: coat the wings in. It's a low carb mixture, but
Speaker 8: it's what is it. It's a mix of starch like
Speaker 8: what corn starch or literally stars Okay, so it's got
Speaker 8: to be starch. And then there's another component called baking powder.
Speaker 2: And really there's a cylical reaction that I.
Speaker 8: Can't explain, but it causes the chicken skin to kind
Speaker 8: of bubble up and become more crispy as there's the
Speaker 8: wings bake. Really and then there's also salt and an
Speaker 8: enormous amount of black pepper. So basically I start off by,
Speaker 8: you know, cooking.
Speaker 2: A very crispy wings before you apply all that such.
Speaker 8: No, it's the exact opposite. So you have to buy
Speaker 8: what's called air chilled wings, which are only available from
Speaker 8: Whole Food air chilled. Yeah, and so you know, typically
Speaker 8: in a processing chicken processing factory, the chicken is cut
Speaker 8: up and dumped into ice water to cool it as
Speaker 8: quickly as possible. But there's a more expensive but better
Speaker 8: way to do it, which is they put it under
Speaker 8: a blast of really arctic cold air. It's called air chilled.
Speaker 8: It keeps them all.
Speaker 5: So air chilled wings with pepper, starch, you know, bacon soda,
Speaker 5: bacon powder, and it just rolled.
Speaker 2: In that stuff face.
Speaker 8: Yeah, I kind of massage it in.
Speaker 5: So do you put all the paper to procuse me,
Speaker 5: the pepper and the starch is together, and then roll
Speaker 5: it all in one and salt.
Speaker 2: Okay, So you shake them.
Speaker 8: No, I kind of massage them with okay.
Speaker 5: And then you lay them out and you cook those
Speaker 5: before you apply the sauce. You don't apply the sauce
Speaker 5: during the cooking, of.
Speaker 8: Course not, yeah, because that will prevent cruspification.
Speaker 5: And by the way, I noticed that you did that.
Speaker 5: So the wings are completely cooked and in and of
Speaker 5: themselves are flavorful even before the buffalo it turns out
Speaker 5: to be.
Speaker 8: A really good roasted chicken also coat you know for
Speaker 8: other cuts of chicken.
Speaker 2: So then you you add this sauce.
Speaker 8: Yeah, So they're baked until crispy. You know, it's twenty
Speaker 8: minutes and enough.
Speaker 5: Buffalo wings conventionally crispy they're supposed to be, but most
Speaker 5: most of the.
Speaker 8: Time they're not.
Speaker 5: Okay, So now what do you do then with the sauce.
Speaker 5: What is the base of the sauce a buffalo sauce.
Speaker 5: What is it?
Speaker 8: Well, the traditional buffalo sauce as it was meant to be,
Speaker 8: you know, as you know what is it in Buffalo,
Speaker 8: New York. So it's very simple. The traditional sauce only
Speaker 8: has Francs Red Hot, which is a fermented pepper sauce, right,
Speaker 8: and butter. And you can vary the proportions of the
Speaker 8: two depending on how hot you are.
Speaker 2: That's what That's what buffalo sauce is.
Speaker 8: That's the traditional Buffalo sauce.
Speaker 2: Yeah, and it's called what Franks.
Speaker 8: Yeah, it's a brand name called Frank's Red Hot Pepper sauce.
Speaker 2: And that was the original Buffalo sauce from Buffalo, New York. Okay,
Speaker 2: and butter?
Speaker 3: And is that all you do?
Speaker 13: Know?
Speaker 8: In my case, which I think is what you like.
Speaker 8: I also add a certain a barbecue sauce, a sugar
Speaker 8: free barbecue sauce, a little bit of it to it.
Speaker 8: Then I had some liquid smoke, and so it creates
Speaker 8: kind of a combination of a barbecue slash buffalo sauce.
Speaker 8: Man so, which which is the best of both?
Speaker 13: Cool?
Speaker 16: They were delicious, Dmitree and went back in line three
Speaker 16: times for your wings.
Speaker 5: I want to bring the rest. I officially challenge you
Speaker 5: to a wing off.
Speaker 2: Oh oh, oh, Mark, do you do?
Speaker 5: Mark?
Speaker 8: Do you do?
Speaker 6: Next time I'm in?
Speaker 5: I do.
Speaker 9: What I do is I smoke wings for it in
Speaker 9: like two hundred in to two twenty five for a while.
Speaker 9: Then I crisp them big time at about six or
Speaker 9: seven hundred, So the inside is.
Speaker 5: Crisp, right, do you crisp them right in the smoker itself?
Speaker 5: Six hundred broiler? Okay?
Speaker 2: And then you apply your sauce. Uh well, if people.
Speaker 9: Want sauce, I usually use a rub and then you
Speaker 9: can put sauce on later. But so in his sound,
Speaker 9: I can just tell mineor better, what is your What
Speaker 9: is your rub?
Speaker 5: Mark?
Speaker 9: It just depends on what I'm going for. Usually I'm
Speaker 9: a little different. He's kind of the low carb. Usually
Speaker 9: a rub I use on a chicken wing is gonna
Speaker 9: have some spice in it, maybe a little cayenne. But
Speaker 9: on top of that, more importantly, it's gonna have lots
Speaker 9: of sugar. The number one ingredient is going to be
Speaker 9: some form of sugar. Now, now there is a way
Speaker 9: to sweeten him without that.
Speaker 2: What you know, Suzanne can look at.
Speaker 8: Him or for example, that's my favorite non sure. Yeah,
Speaker 8: that's a natural product. They're right from monk fruit where
Speaker 8: it comes from.
Speaker 5: Monk fruit gives me the I don't like monk for it.
Speaker 2: Gives you the I know what, I love A bit
Speaker 2: of that stuff, full of it. Maybe that can help
Speaker 2: drain some of it.
Speaker 8: But we have a wing off.
Speaker 9: We're gonna do a wing off. We've done, We've done
Speaker 9: plenty of things like that. Here, Uh to Bigley, I
Speaker 9: always win.
Speaker 8: I'm ready, I'm I'm very much looking forward.
Speaker 9: Tom Tom has talked about doing a meatball off, but
Speaker 9: he's never He just doesn't ever come to the Uh
Speaker 9: doesn't come to the plate.
Speaker 5: Your balls could never stand up to mind. I mean,
Speaker 5: I have the best feed bus in the world anyway.
Speaker 5: It's like we're seven on three talks seven one three,
Speaker 5: eight two five five more. Right after this, go with
Speaker 5: a sure thing Denver's best roofer Excel roofing dot com.
Speaker 5: You don't pay a cent until you're content. Time for
Speaker 5: an insurance check up free, no obligation. In comparison, call
Speaker 5: Compass insurance paying too much your coverage at dozens of
Speaker 5: insurance companies find out now three oh three seven seven
Speaker 5: to one help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the real estate Man dot com
Speaker 5: to list your home with Remax Alliance three oh three
Speaker 5: nine two zero sixteen twenty two. Hi Tom Martino, your
Speaker 5: troubleshooter three oh three seven to one three talk three
Speaker 5: oh three seven one.
Speaker 2: Three eight two five five. All right, so let's talk.
Speaker 5: Somebody asked earlier about something and I gave my opinion.
Speaker 2: Now I'm not saying this company is great.
Speaker 5: I'm saying I got it wrong about what they do
Speaker 5: because I wasn't familiar with them, National Debt Relief. Somebody
Speaker 5: wanted to know what are they? And I said, Oh,
Speaker 5: they're nothing more than a consolidation company, a lender and.
Speaker 12: It.
Speaker 5: Yet here's what they said in a lot of their
Speaker 5: social media. They they say they are not a consolidation company. Okay,
Speaker 5: they're a debt settlement company. But if you go to
Speaker 5: their own website, their own website, Nationaldebt Relief dot Com,
Speaker 5: their own website, the very first question, the very first
Speaker 5: question under the title and to the right their phone number,
Speaker 5: is this, do you qualify for debt consolidation one low
Speaker 5: monthly payment reduce multiple payments to one debt free quick
Speaker 5: two minute approval.
Speaker 2: So either I don't have the right company or they
Speaker 2: do both.
Speaker 5: But this debt relief company seems to be the same one,
Speaker 5: National Debt Relief.
Speaker 2: But let's get to the meat of this.
Speaker 5: According to one set of literature, they're not a consolidation company.
Speaker 5: The other one they are, So let's go with the
Speaker 5: one that they're not a consolidation company. They call themselves
Speaker 5: National Debt Relief, So I don't know which one is.
Speaker 5: Which it's National Debt Relief or this other one that
Speaker 5: I found on the website. I don't know because they
Speaker 5: have two different messages. Nationaldebt Relief dot Com says they're
Speaker 5: a consolidation company and a lender. NDR National Debt Relief,
Speaker 5: which is the same exact name. In other literature says
Speaker 5: they're not a debt relief company. But I'm gonna let
Speaker 5: you decide what they are. Okay, here's what one set
Speaker 5: of literature or of social media says.
Speaker 2: It says that they negotiate.
Speaker 5: On behalf of clients to reduce unsecured debt such as
Speaker 5: credit card balances, personal loans, and medical bills. This process
Speaker 5: involves clients making monthly deposits into a dedicated account. They
Speaker 5: accumulate the money in a lump sum and make settlements. Now,
Speaker 5: let me explain this to you because we've had dozens
Speaker 5: of these companies in the past, and let me tell
Speaker 5: you the dangers.
Speaker 2: First and foremost. Remember this.
Speaker 5: If you make a monthly payment into an account, let's
Speaker 5: say it's one hundred or two hundred, or three hundred
Speaker 5: or four hundred, whatever it is. Let's say it's five hundred,
Speaker 5: one thousand, how long does it take to accumulate enough
Speaker 5: to do one debt settlement, let alone ten or fifteen.
Speaker 5: In the meantime, what happens to the ones that are
Speaker 5: coming after you? Do you think they stop collections because
Speaker 5: you're with national debt relief?
Speaker 2: Of course they don't.
Speaker 5: So you know, yeah, eventually, if you stop making payments,
Speaker 5: they're gonna want to settle maybe. So here's what they're proposing.
Speaker 5: You stop making all your payments and you make a
Speaker 5: payment to them, and then they use the balance to
Speaker 5: make debt settlements. This could take years and years. But
Speaker 5: here's what's happened in the past, not with national debt relief,
Speaker 5: but would a lot of these companies, they accumulate a
Speaker 5: lot of money in the account and disappear.
Speaker 3: What do you do? Then?
Speaker 5: In their agreement they guarantee nothing. So I've had mixed
Speaker 5: reviews just since talking about them. A lot of people
Speaker 5: have paid in and gone nothing, or maybe they got
Speaker 5: one debt settled. You would be better off accumulating your
Speaker 5: own money and doing that a good bankruptcy attorney. Do
Speaker 5: you understand a good bankruptcy attorney can do that for you,
Speaker 5: and maybe cheaper they take. Not only do they take
Speaker 5: a fee. Listen to this, up to twenty five percent
Speaker 5: of the total debt. So literally, if you have debt
Speaker 5: you're paying like twenty thousand, you can pay five thousand
Speaker 5: dollars in fees. That's not wait a minute, that's not
Speaker 5: to pay off the debt.
Speaker 2: That's in a fee for the twenty thousand.
Speaker 5: So now, let's say they reduce your twenty thousand dollars
Speaker 5: in debt to fifteen thousand, and you pay a five
Speaker 5: thousand dollar dollar fee, you're right back to twenty thousand.
Speaker 5: Do the math.
Speaker 2: Okay, let's say you have a twenty thousand dollars debt.
Speaker 5: You're charged five grand, So now you're into it for
Speaker 5: twenty five and they negotiate it down to I don't
Speaker 5: know ten.
Speaker 2: I mean you're still paying.
Speaker 5: Out the nose. Plus they have absolutely no guarantees in
Speaker 5: their contracts for any kind of settlements whatsoever, and you
Speaker 5: still owe the fees. Go with a sure thing Denver's
Speaker 5: Best roofer Excel Roofing dot com. You don't pay a
Speaker 5: cent until you're content. Time for an insurance checkup free,
Speaker 5: no obligation. In comparison, call Compass Insurance paying too much
Speaker 5: your coverage at dozens of insurance companies find out now
Speaker 5: three oh three seven to seven to one. Help. You'll
Speaker 5: think you're his only customer when you choose Frank durand
Speaker 5: the real estate Man dot com to list your home
Speaker 5: with Remax Alliance three oh three nine two zero sixteen twenty.
Speaker 5: Hi Tom Martino, your troubleshooter three zero three seven to
Speaker 5: one to three talk three O three seven one three.
Speaker 2: Eight two five five.
Speaker 5: Bob Logan is with plumbline plumbing, heating, cooling, electric and drains.
Speaker 5: And Bob somebody said that they had a similar problem
Speaker 5: with their water heater and they did something very simple
Speaker 5: that saved the money. In summer and winter. And it's
Speaker 5: a very simple solution. I want to know what you
Speaker 5: think about it, Bob. They did nothing to mess with
Speaker 5: the water heater except they put in an equal size
Speaker 5: holding tank that does nothing but sit there with water
Speaker 5: in it. Yeah, and that water warms up to the
Speaker 5: house and does not come from the cold ground outside,
Speaker 5: and it's in a heated space, like you know, it's
Speaker 5: in their mechanical area. And they said that alone, introducing
Speaker 5: the fresh water at a much warmer temperature simply by
Speaker 5: sitting there reduce their their hot water costs and increased
Speaker 5: the hot water. Does that make sense?
Speaker 6: It does.
Speaker 7: And if you have the room to do that in
Speaker 7: your mechanical room, it's it's a it's a great idea.
Speaker 7: If if this is a I mean, for most people,
Speaker 7: this isn't that big of an issue. But if it
Speaker 7: is a big issue and you got the room in
Speaker 7: your mechanical room and it is more conditioned than other spaces, absolutely.
Speaker 5: Yeah. And and again I'm not saying it's a big
Speaker 5: it's a big issue with anyone but me. Maybe you know,
Speaker 5: I seem to have issues where no one has issues. Anyway,
Speaker 5: someone else wants to ask about solar and I think
Speaker 5: the answer is no, they don't have any solar water heaters. Directly,
Speaker 5: I think what it is is electric and you have
Speaker 5: a solar system, right, Bob, I mean we should ask Brook.
Speaker 5: But they used to do in the old days. They
Speaker 5: used to have actually a water heater that had a
Speaker 5: heat exchanger in it, and the heat exchanger had glycol
Speaker 5: in it or whatever it was, and it would go
Speaker 5: up to the panel and get heated. Then it would
Speaker 5: be pumped through the water heater which exchanged with a coil.
Speaker 5: When I say exchange, the glycoal was in one coil
Speaker 5: and your domestic water was in another. And it's called
Speaker 5: the heat exchanger, meaning the heat from the glycoal being
Speaker 5: heated on the roof would transfer to the water, the
Speaker 5: water would be used domestically, and in essence it works.
Speaker 5: And I can tell you that firsthand because I had
Speaker 5: a system like that years and years ago in Parker.
Speaker 5: I had a giant mass system before photovoltaics were being
Speaker 5: used widely, Bob. This system was so elaborate it worked.
Speaker 5: Listen to listen. To listen to this system, I had
Speaker 5: multiple panels on the roof, and the panels litter had
Speaker 5: in my case, they didn't have glycole. They had water
Speaker 5: in the panels. The water would go up to the
Speaker 5: roof in cycles and it would hold hundreds of gallons
Speaker 5: in these panels. It would get baked and at a
Speaker 5: certain temperature you would hear the pump command or the
Speaker 5: valve come on. It would release the valve and it
Speaker 5: would gravity feed all of the water that was just
Speaker 5: heated into a tank into my basement, into the mechanical room.
Speaker 5: This was a giant tank like four hundred gallons, like
Speaker 5: a big hot tub, right, but it was covered and sealed.
Speaker 5: You could get in it for service.
Speaker 3: Now.
Speaker 5: Then another bunch of water would go up to the
Speaker 5: roof and it would constantly, about every twenty minutes circulate
Speaker 5: when there was sun, so it would go up to
Speaker 5: the roof, heat up, come back down into the tank.
Speaker 5: So that tank always had hot water in it. Inside
Speaker 5: the tank was an exchanger, basically a giant coil, and
Speaker 5: that coil had watering through it. That water was used well,
Speaker 5: we had two coils. One coil was used for space heating,
Speaker 5: radiators and all of that. So the house was heated
Speaker 5: by hot water, but the hot water was heated by solar.
Speaker 2: When you didn't have solar, you.
Speaker 5: Had a water you had a regular hot air furnace
Speaker 5: you could use, and you chose back and forth which
Speaker 5: one to use. So I literally had radiator heat provided
Speaker 5: by the sun most winters. It was elaborate, expensive, and
Speaker 5: ridiculous compared to today's systems, but it, you know, it
Speaker 5: really did work. I'll never forget how complicated it was.
Speaker 5: Now to provide domestic hot water, it did the same thing.
Speaker 5: It had an exchanger, a smaller one that was used
Speaker 5: for domestic hot water and one that was used for
Speaker 5: heating the house. And it was so amazing the way
Speaker 5: it worked. Oh, actually, I remember now. It did not
Speaker 5: have an exchanger for heating the house. I think it
Speaker 5: was direct to hot water for heating the house, and
Speaker 5: then for domestic hot water there was an exchanger. But
Speaker 5: this tank was in my basement and one day I
Speaker 5: noticed a leak in it. Now I'm looking at a
Speaker 5: finished basement and a very elaborate setup, and I'm thinking,
Speaker 5: how am I going to replace this tank? It's like
Speaker 5: a four or five hundred gallon tank. How am I
Speaker 5: going to replace it's it's a hot tub. It's so
Speaker 5: you're not gonna believe what I did. I didn't know
Speaker 5: what to do, and I had experts come down and
Speaker 5: they said, well, we'll have to pull out the studs.
Speaker 5: We'll have to do this, or we have to bring
Speaker 5: in two halves of a tank and weld them together.
Speaker 3: Here.
Speaker 5: I swear to god, I didn't know what to do,
Speaker 5: so I it was crazy. I knew a pool manufacturer
Speaker 5: at the time, clipse Opools, and I had a Clipse
Speaker 5: o pool which was a liner pool. So I shut
Speaker 5: the system down temporarily. And the plastic, big giant the
Speaker 5: you know these milky like plastic tanks, that's what it was.
Speaker 2: It was like a big tank we that was leaking.
Speaker 5: We cut it up and pulled it out of the house.
Speaker 8: That was trash.
Speaker 5: Then I built with studs, steel studs. We built a
Speaker 5: square tank around the solar system and lying it with
Speaker 5: a custom pool liner as if I was making a
Speaker 5: swimming pool, and we made a five hundred gallon portable
Speaker 5: swimming pool. Then we made a custom top for it.
Speaker 5: And this was my new tank. And what was great
Speaker 5: about it is and what was great about it is
Speaker 5: that the heat exchanger fit right in it, and everything
Speaker 5: fit and worked perfectly. All the fittings we used were
Speaker 5: pool fittings instead of the other fittings we had with
Speaker 5: the plastic tank, and it worked. It worked so well
Speaker 5: that the solar company adopted those kinds of tanks so
Speaker 5: they did not have to ever worry about carrying in
Speaker 5: and out tanks anymore. And of course these systems don't
Speaker 5: even exist anymore. They were called direct solar. You know,
Speaker 5: no one does direct solar and pumps water to solar
Speaker 5: panels anymore to heat it up. Everything is photovoltaic. I
Speaker 5: don't even think they do glycol systems anymore. But solar
Speaker 5: has come so far because photovoltaics were so expensive at
Speaker 5: the time and now and by the way, for those listening,
Speaker 5: a photovoltaic is simply that photo voltaic that the sun
Speaker 5: is directly converted to D to DC current and that's it.
Speaker 5: The actual sun goes on the panel and creates current
Speaker 5: or voltage, and then what happens is you have electricity,
Speaker 5: and then you use electric appliances like electric heat and
Speaker 5: electric furns, electric whatever you want. But the direct solar
Speaker 5: used to be just what it was called direct, so
Speaker 5: you would have to heat up a liquid and then
Speaker 5: exchange it with another, you know, in order for it
Speaker 5: to work. Another thing we used to have in the
Speaker 5: day was called passive solar. Passive solar was where you
Speaker 5: had a home and you had an envelope, so you
Speaker 5: had southern facing windows. Sometime looked like a shellet or
Speaker 5: they looked like a sun porch, and it was just
Speaker 5: about four to eight feet wide and it was on
Speaker 5: the south side of the house, so it collected solar
Speaker 5: through the window and it made that room unbearable. You
Speaker 5: could not use that room. The intent was not to
Speaker 5: use that four foot wide swathe. It was to create
Speaker 5: hot air. Then you would blow that hot air into
Speaker 5: the house in the winter, and in the summer you
Speaker 5: would expel it or you would use shades. And it
Speaker 5: was a passive solar heating system that you would not
Speaker 5: believe how good it worked.
Speaker 8: It was.
Speaker 2: It was just passive. There's nothing to it.
Speaker 5: The hot air in that room got so hot that
Speaker 5: you would have fans moving that air around the house
Speaker 5: through ductwork. Incredible, and it worked. Another system were earth tubes.
Speaker 5: Earth tubes were simply tubes that went down underground to
Speaker 5: a point where the earth was stable and you had
Speaker 5: sixty eight.
Speaker 6: Degrees all the time, a thermal thermal.
Speaker 3: So the Earth.
Speaker 5: But the system was a tube Earth tube. So you
Speaker 5: would take this tube and you would direct cool your
Speaker 5: house with sixty eight degree air in the summer. In
Speaker 5: the winter, the sixty eight degrees was warm, so it
Speaker 5: would preheat air going to your furnace.
Speaker 2: An incredible system.
Speaker 5: Again, so all of these things have been abandoned, though
Speaker 5: for photovoltas, I think there's still a place for passive solar,
Speaker 5: I really do. And I believe earth tubes there's still
Speaker 5: a place. I mean, there's something also, and I digress,
Speaker 5: but something called thermal siphoning. Thermal siphoning is a little
Speaker 5: different than an earth tube. It is a home made
Speaker 5: of a material that conducts heat and cold. And what
Speaker 5: you do is you put the lower part of it.
Speaker 5: It's like a Some of them are made in a
Speaker 5: dome shape, and the lower part of the dome goes
Speaker 5: into the ground deep enough that the walls, the interior
Speaker 5: space of the walls is kept out of steady temperature
Speaker 5: from the Earth, and the air circulates around the dome
Speaker 5: into the ground and back out. And it's so you
Speaker 5: have a circular motion air from the ground up around
Speaker 5: the dome and back into the ground. The most amazing
Speaker 5: system that dome never got Ever when I went to
Speaker 5: visited one of these people with this dome, never got
Speaker 5: beyond seventy degrees winter or summer is dome?
Speaker 8: What the house is made of?
Speaker 5: Yes? Or the dome is no. It was a domeside
Speaker 5: of dome. You live inside of dome. They're quite attractive
Speaker 5: if done right. But I mean, you know, these were
Speaker 5: days when people were experimenting with all kinds of stuff.
Speaker 2: Anyway, we got more coming up on the Troubleshooter Show.
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