Speaker 1: Yeah, ripped up news.
Speaker 2: You need advice, so you don't have.
Speaker 3: Come running Just as fast as we can. Shooter's gonna
Speaker 3: help coming.
Speaker 4: Man.
Speaker 5: This is the Troubleshooter Show. No Tom Martine, him Martino here.
Speaker 6: Welcome to the show. Three O three seven one three
Speaker 6: talk seven one three eight two five five.
Speaker 7: So I have.
Speaker 6: Excel roofing with me today. I have Henry brettz uh
Speaker 6: and uh. We have also Deputy d here and then
Speaker 6: we have Deputy Bow and Deputy Doc in the studio
Speaker 6: at the mother Ship and welcome all of you. Now,
Speaker 6: first things first, we got we got a bad guy
Speaker 6: that we got to do something about. He basically stole
Speaker 6: sixty two thousand dollars. We've been working on it, or
Speaker 6: Bo's been working on it all weekend as in fact,
Speaker 6: and this thing.
Speaker 5: Is just ridiculous, just ridiculous. We need to talk about this.
Speaker 6: And Bo got the contract finally, and I want to
Speaker 6: lay that out from the beginning. Carol, no matter what
Speaker 6: mistakes she made as a consumer, Carol got ripped off. Now,
Speaker 6: Carol may have made some bad decisions. Okay, maybe she
Speaker 6: made some bad decisions. She bought a lot some land,
Speaker 6: and then she.
Speaker 5: Bought a cabin a package and had it delivered to
Speaker 5: the lot she contracted.
Speaker 6: Meanwhile, this company called Patriot Remodeling Services justin Garcia, who
Speaker 6: also goes by Patriot Building, Patriot Remodeling Service, his Patriot
Speaker 6: Building and Innate Architecture, Engineering and Construction.
Speaker 5: He has a number of different names.
Speaker 6: He took sixty two thousand dollars last year, last year
Speaker 6: and bo exactly when was that contract made?
Speaker 8: I believe it was a last June of the twenty
Speaker 8: I'll look it up.
Speaker 5: I have it right in front of me, twenty twenty three, right, yes, yes.
Speaker 9: June nineteen, twenty twenty three, when they signed a contract.
Speaker 5: In twenty twenty three.
Speaker 6: So on June, in June of twenty twenty three, she
Speaker 6: contracted for a custom build cabin. She paid him, She
Speaker 6: paid him sixty two thousand dollars. Now, for one reason
Speaker 6: or another, he never started the project and her material
Speaker 6: has been sitting out on the lot that she bought separately,
Speaker 6: and now the guy refuses to give her money back
Speaker 6: even though he's not done a lick of work. Now,
Speaker 6: I call that a crook. But he said the contract
Speaker 6: would justify it. And somehow the contract is outside of
Speaker 6: the Contractor's Trust Act, which is not true. You're not
Speaker 6: allowed to have somebody sign away their rights. So he's
Speaker 6: in clear violation of the Contractor's Trust Act because he
Speaker 6: did not put that sixty two thousand dollars into trust
Speaker 6: for this project.
Speaker 5: So, Bo, you finally got the contract. What did we
Speaker 5: find out?
Speaker 9: Well, in the contract when I talked to him, he
Speaker 9: said he technically gets to keep the money because in
Speaker 9: the contract he says he gets the charge five hundred
Speaker 9: dollars per hour for a delay in the contract. He
Speaker 9: told me that the job was delayed because Carol didn't
Speaker 9: have a proper drawing or a permit.
Speaker 6: But yeah, it hold on, So he charges five hundred
Speaker 6: dollars an.
Speaker 5: Hour from what date?
Speaker 8: Well, that's what I wrote in when I.
Speaker 6: Well first, Well does it say he gets five hundred
Speaker 6: dollars an hour in penalties?
Speaker 8: It says, right, I'll read it. Pervade him go ahead.
Speaker 9: Contractor maintains the right to build time and equipment at
Speaker 9: five hundred dollars.
Speaker 5: That doesn't just mean sitting on his ass.
Speaker 9: No, if the state of project is delayed for any reason,
Speaker 9: but there's no start date on the contract, Tom, You're right,
Speaker 9: there's no there's no case.
Speaker 6: Hold on, he gets to charge five hundred dollars an hour.
Speaker 5: If there's a delay.
Speaker 8: That's what he says on page chef one of the contents.
Speaker 6: Oh sure, okay. And then when from what date does
Speaker 6: he get that this is called unconscionable? From what date
Speaker 6: does he get that.
Speaker 9: He didn't put the date of the actual start of
Speaker 9: the contract of the of the project in the contracts.
Speaker 8: I would say that this is noll and void.
Speaker 6: Well, we're not going to say I say unconsortable, you
Speaker 6: say null and void.
Speaker 5: Those are legal decisions.
Speaker 6: We're giving opinions, right, we're giving our own personal opinion.
Speaker 5: Now let's talk about this.
Speaker 6: Boh, he has a license number on there?
Speaker 9: Yes, he Someone wrote the license number on the contract.
Speaker 5: I think Carr and I care, why does it Why
Speaker 5: does it have a license?
Speaker 6: Does it say he is licensed? Does the contract say
Speaker 6: he is licensed?
Speaker 1: Tom?
Speaker 8: The contract does not say he has licensed.
Speaker 9: But I believe Carol called him during all of this
Speaker 9: hoopla trying to get him to start the job. She
Speaker 9: finally said, I hope your licensed or do you have
Speaker 9: a license? So she did write the license number down
Speaker 9: in pencil on the contract.
Speaker 5: But that doesn't mean that doesn't mean any right.
Speaker 9: Dimitri and I checked, We checked with El Paso County,
Speaker 9: we checked with Peleblo County, and I called again this
Speaker 9: morning to double check.
Speaker 8: And he does not have a contractor's license. That's another thing.
Speaker 9: This contract is voided because he can't start to project
Speaker 9: because he doesn't have a license.
Speaker 8: He can't take a permit to even do the job.
Speaker 6: We gotta we gotta get to this guy. This guy,
Speaker 6: I mean, this is bad stuff. This is bad stuff.
Speaker 9: And I did call and leave a message for the
Speaker 9: tenth Judicial districts. This job, this cabinet is in Pueblo County,
Speaker 9: not Al Paso County. So I did call the district
Speaker 9: attorney this morning and left a message, and I told
Speaker 9: Carol to do the same, that you need to do
Speaker 9: this first thing in the morning, to start a fraud complaint.
Speaker 9: I think Dimitri had a better term for it, but
Speaker 9: we need someone needs to get the tenth Judicial district
Speaker 9: off their butt and start a fraud.
Speaker 5: Action against this Well, did you call them?
Speaker 9: I called at nine o'clock this morning. I left the
Speaker 9: message and I'm gonna call again during the break.
Speaker 6: This is a violation of the contractor with us that
Speaker 6: we need to go after this guy. This guy purported
Speaker 6: to be all kinds of ethical. He is a piece
Speaker 6: of garbage. Patriot Remodeling SERVICESLLC at gmail dot com. If
Speaker 6: you guys want to let them, let him know what
Speaker 6: you think of them. We're telling you the facts. Now,
Speaker 6: we got the facts. We even talked to Justin. There
Speaker 6: is nothing to justify Justin for keeping this money, sixty
Speaker 6: two thousand dollars for nothing. He is a sleeze bucket
Speaker 6: piece of garbage Justin Garcia. I dare you, I dare
Speaker 6: you to come after me because I want to destroy you.
Speaker 6: You shouldn't be in business, you disgusting piece of garbage.
Speaker 5: Here's your number.
Speaker 6: Seven one nine five seven one zero four three seven.
Speaker 6: People that beware of that number. If you see it
Speaker 6: in any advertising or Patriot Remodeling Services or Innate Architecture
Speaker 6: Engineering construction or Patriot Remodeling Services, whatever you see, just
Speaker 6: please Patriot Building.
Speaker 5: Seven one nine five seven one zero.
Speaker 6: Four to three seven Justin Garcia needs to be put
Speaker 6: out of business, in my opinion, to keep other people
Speaker 6: from being ripped off. Justin Garcia seven to one nine
Speaker 6: five seven one zero four three seven seven one nine
Speaker 6: five seven one.
Speaker 5: Zero four three seven.
Speaker 6: Also, I want to get the attorney on that helped
Speaker 6: us with a bad car deal for an elderly dying
Speaker 6: cancer patient who dealt with Phil Long in Colorado Springs.
Speaker 6: It is unbelievable to me that they still want him
Speaker 6: to pay five thousand dollars. How broke do these people
Speaker 6: have to be to grab onto five grand? This car
Speaker 6: deal the most out rageous car deal I have ever
Speaker 6: heard about. And and oh wait you hear it, wait
Speaker 6: you hear about this car deal. I swear to God,
Speaker 6: this is the worst. And and they have the nerve,
Speaker 6: the nerve to want to.
Speaker 5: God, they want to get this guy to pay five grand,
Speaker 5: and he's yes, not to get I will work on
Speaker 5: getting na on on.
Speaker 10: But I did want to remind you that I did
Speaker 10: speak with Justin if you remember.
Speaker 6: Yes, Justin Garcia. What did he say that the sleeves
Speaker 6: ball at seven one zero.
Speaker 5: Four three seven.
Speaker 10: Yep, it was during the Dan Kaplas show on Friday
Speaker 10: on Friday, and he basically said that.
Speaker 5: He would not come on the air.
Speaker 10: On the air, he doesn't want to have any thing
Speaker 10: to do with you, and he's going to be that
Speaker 10: person in course.
Speaker 6: Oh yeah, sure, he's going to see a person in court.
Speaker 5: What a piece of garbage. What a piece of garbage.
Speaker 5: I mean, I can't think of anyone.
Speaker 6: More disgusting in my life. What a piece of garbage.
Speaker 6: So he's going to go after this woman who is a.
Speaker 1: Man?
Speaker 5: I am just so, I am so disgusted with this
Speaker 5: piece of garbage.
Speaker 6: All right, what update do you have, Deputy d what's
Speaker 6: going on?
Speaker 7: Hi?
Speaker 1: Tom?
Speaker 5: About this one?
Speaker 11: Yes, about the contractor justin Garcia. I corresponded with a
Speaker 11: lawyer in Denver named Daniel Hollington who apparently represents consumers
Speaker 11: again in actions against contractors, and this afternoon, I'm gonna
Speaker 11: he agreed to have a consultation with me regarding this matter.
Speaker 6: Maybe he'll represent her. I'll help her out.
Speaker 5: Yeah, that's my goal.
Speaker 7: Bo.
Speaker 5: Did we know if this clown has any assets?
Speaker 6: And I know you were hesitant in mentioning assets, but
Speaker 6: I'm just want to say something. If this guy knows
Speaker 6: we're going after him and he transfers anything right now
Speaker 6: out of his name, in fact, if he transferred anything
Speaker 6: as out of his name in the last year till
Speaker 6: now to evade any kind of action or judgment. This
Speaker 6: man would be in trouble and it would be voided anyway.
Speaker 6: Does he have any assets at.
Speaker 5: This point in time?
Speaker 8: For my research, I did find out where he lives.
Speaker 8: I was hoping that he did own the property, but.
Speaker 5: He does not, does not.
Speaker 9: And I think Dmitri over the weekend found another a
Speaker 9: piece of real estate. Then that's tied to him, But
Speaker 9: I don't know if he has ownership. So Tom, I
Speaker 9: want to mention this. Carol just sent me a text text.
Speaker 9: She's because I want her to call in. She said,
Speaker 9: I'll just rea that bo. Justin has just sat me
Speaker 9: at tags. He said he will take me to court
Speaker 9: court and sue me for slander and definition if well.
Speaker 5: First of all, she's not saying a word.
Speaker 1: We are.
Speaker 7: We are.
Speaker 6: Come after me, Justin, you fool, Come on, and he's
Speaker 6: come on, Justin, you big bully piece of garbage.
Speaker 5: Come after me. I'll tear you apart in discovery.
Speaker 6: I'll open you up and dissect you and look at
Speaker 6: every damn deal you've ever done. In fact, let's start
Speaker 6: doing a background check on this clown. No, no, Justin, you.
Speaker 5: Mess with the wrong people here. The wrong people. I've
Speaker 5: been here forty five years destroying people like you. Do
Speaker 5: you think I care?
Speaker 6: Do you really think I care at seventy one years old,
Speaker 6: that you piece of garbage, you're gonna come after me?
Speaker 5: You full come, come on after me.
Speaker 6: Don't go after her, you lie on, little piece of
Speaker 6: your bastard.
Speaker 5: Come after me. I dare you come after me?
Speaker 6: I want you to, you know why, because people like
Speaker 6: you need to be exposed, justin Garcia seven one nine
Speaker 6: five seven one zero four three seven. How dare you
Speaker 6: take advantage of people? Okay, you spent that sixty two grand.
Speaker 5: Didn't you? And that alone is a violation of.
Speaker 6: The contractors trust at Oh but I get five hundred
Speaker 6: dollars an hour if the job is delayed, really delayed
Speaker 6: from when? What's the start date on the contract? We
Speaker 6: have your lame contract. You you sleeze bucket.
Speaker 1: We have it.
Speaker 5: And guess what, no, no, no, no, no, you know
Speaker 5: I hear. Here's what I do.
Speaker 6: I saved this for very special occasions, and I really
Speaker 6: didn't think I was gonna unleash it for a while, okay,
Speaker 6: because uh, you know, management says to release it only
Speaker 6: when you have.
Speaker 5: Only when you have some really good things.
Speaker 7: You know.
Speaker 6: Don't release it willy nilly, so to speak. But I'm
Speaker 6: going to release it right now here it is, hold on,
Speaker 6: where the hell is it?
Speaker 1: So here it is.
Speaker 5: You're ready, guys, and don't worry. Is who's on the
Speaker 5: board today? Is it Dragon? Is it Dragon?
Speaker 12: Oh?
Speaker 6: It's okay, it's Shanning because Dragon gets nervous. Don't get nervous.
Speaker 6: I've already edited this, but this is what I think
Speaker 6: of this guy already. You know, good mother, dirty, rotten
Speaker 6: son of a scum sucking no class ass, pimple leeching,
Speaker 6: rip off, punk, puking, crap eating chump, degenerate, tard, moronic roode,
Speaker 6: turd eating sleeves bag, snake in the grass, vampire, wink
Speaker 6: and twit trolling, toad sucking simpleton, dumb ass doofist dirt bag.
Speaker 5: There we have more coming up.
Speaker 6: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance check up free, no obligation. In comparison,
Speaker 6: all compass insurance paying too much your coverage at dozens
Speaker 6: of insurance companies.
Speaker 5: Find out now three o three seven seven one help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate man dot Com to list your
Speaker 6: home with Remax Alliance three three nine two zero sixteen
Speaker 6: twenty two. Hi Tom Martino, you're troubleshooter. You know, as
Speaker 6: if we don't have enough scum to battle in this
Speaker 6: Oh man, I'm just so pissed off.
Speaker 5: Ah, now you know we're battling. Uh, Larry H.
Speaker 6: Miller, let me find that frickin' call.
Speaker 5: So this was Larry H. Miller. I'm trying to find
Speaker 5: the call. What was her name? Give me your first
Speaker 5: name so I can find it.
Speaker 6: Anybody, please, Larry Hmiller, Doc Deputy dot.
Speaker 5: Her first name was Samantha.
Speaker 1: Got it?
Speaker 5: Okay, sheep, but now listen to this.
Speaker 6: In August, she bought a used twenty twenty Dodge Ram
Speaker 6: from Larry H.
Speaker 5: Miller. Okay.
Speaker 7: Now.
Speaker 6: Two weeks later, the dealer said they're having issues with financing.
Speaker 5: Larry H.
Speaker 6: Miller wanted another five thousand down, then they wanted ten
Speaker 6: thousand dollars.
Speaker 5: It is in Limbo.
Speaker 6: Jesse Censor. The finance manager said it was financed through
Speaker 6: partner Colorado credit Union. Now, I want to get the
Speaker 6: attorney on for this. If she's going to see Raina,
Speaker 6: can we get Raina on the phone because I have
Speaker 6: a question for her on this contract and I really
Speaker 6: want to get this on.
Speaker 8: Do you want that not, Samantha?
Speaker 5: Do you want Larry H.
Speaker 13: Miller's phone number?
Speaker 6: Well, I want it off the air, and I want
Speaker 6: Samantha's phone number off the air.
Speaker 5: Okay, I'll we're going to you something from here. Let
Speaker 5: me ask you something, Doc. How many times did you
Speaker 5: call over there? Just twice? Okay it was I was
Speaker 5: busy over the weekend.
Speaker 6: No, No, that's fine, that's fine, Samantha. You know this
Speaker 6: is bull And can we get Raina on?
Speaker 7: Please?
Speaker 6: Can we try to get Raina on? I think this
Speaker 6: is important right now. Let me mark this as pending.
Speaker 5: All of this stuff. So so Larry H. Miller the
Speaker 5: newest thing on that go ahead?
Speaker 6: Doc.
Speaker 5: What did she say?
Speaker 13: She said that they Samantha received a call this morning
Speaker 13: from Larry H. Miller saying that they've called the police
Speaker 13: and they have reported the car as stolen.
Speaker 5: Yeah, well it will never that, they'll never ever. That's
Speaker 5: a bunch of bull. It was stolen.
Speaker 6: Come on, First of all, let's just remind everyone Colorado
Speaker 6: doesn't prosecute stolen cars anyway. And second of all, she
Speaker 6: has a contract. There is no intent to steal this
Speaker 6: car whatsoever. And I need to talk to Raina. So
Speaker 6: I need some acknowledgment that someone heard me and they're
Speaker 6: calling Raina on this deal plus on the previous one.
Speaker 6: Can I get some acknowledgement? And can I get an amen?
Speaker 6: I feel like a preacher. Now, Uh, Shannon, can you
Speaker 6: nudge Kachina please?
Speaker 5: I'm afraid i'd knock her over.
Speaker 7: Yeah.
Speaker 6: Well, just take the momosa out of her hand and
Speaker 6: ask her quickly if we're calling her okay?
Speaker 1: Uh?
Speaker 6: Three oh three seven one three talk seven one three
Speaker 6: eight two five five. In my opinion, the three serious
Speaker 6: cases pending right now that we have, let me put
Speaker 6: this up here.
Speaker 5: We have the Larry H. Miller deal. This one is good.
Speaker 5: We have the uh justin piece of garbage justin Garcia?
Speaker 5: Is that what his name is?
Speaker 7: Right?
Speaker 5: Justin Garcia? And then we have the uh the other one,
Speaker 5: which is the Phil Long Colorado Springs, Phil Long and
Speaker 5: Colorado Springs.
Speaker 6: That thing is unbelievable to me. That one is uh
Speaker 6: hard to believe now is Mark Anya, I know he's
Speaker 6: in the studio.
Speaker 5: Is theon if not?
Speaker 6: I want him to chime in on this Colorado Springs thing.
Speaker 6: Then Randy called Friday with the chime Bank thing. We
Speaker 6: need to follow up on that one. That's another thing.
Speaker 5: It's just I'm telling you people, you sit back, your
Speaker 5: rights get trampled. It's unbelievable that there are.
Speaker 6: So many scumbags. Randy, what's going on? I just remember
Speaker 6: we just started this problem with chime Bank on Friday?
Speaker 5: Can you tell us the rest? What's going on?
Speaker 1: Sir? Oh?
Speaker 14: I kind of gave up on time, but no, no.
Speaker 5: Tell us what happened? So people know what you're calling about.
Speaker 15: Withdrew money bought park and the parks were wrong, turned
Speaker 15: them to the park store and they had to do it.
Speaker 15: They didn't have enough cash, so they had to do
Speaker 15: it on a car and refunded it.
Speaker 5: So remember you booked did you buy parts online? Randy?
Speaker 16: No? In?
Speaker 5: And what store was it?
Speaker 6: Okay, now listen to this people, you need to know this.
Speaker 5: So he buys parts at O'Reilly's and and then why
Speaker 5: did you take them back?
Speaker 4: Because they were all wrong?
Speaker 5: Okay?
Speaker 6: And they didn't dispute you returning them?
Speaker 1: Right?
Speaker 7: No?
Speaker 5: No, okay, now you return the parts and they and
Speaker 5: they issued a credit.
Speaker 15: Right, they issued a credit.
Speaker 4: They didn't have enough cats, so they had to do
Speaker 4: it on a card.
Speaker 5: They so, what did they issue a gift card or
Speaker 5: what kind of card?
Speaker 15: No, they issued it back in my Time account.
Speaker 6: Now your Chime debit card?
Speaker 5: Yeah, okay.
Speaker 6: And and when they issued that back to your Chime
Speaker 6: debit card, then what did Chime do?
Speaker 4: Froze my account?
Speaker 15: Told me I needed to issue uh receipts where I
Speaker 15: paid for it with the Time card And I said,
Speaker 15: I paid cash and they didn't have cash to refund it,
Speaker 15: so they needed to put it back to my bank.
Speaker 7: They said, well it's frozen.
Speaker 15: We need to figure out, you know, how you spent
Speaker 15: this money.
Speaker 14: I need receipts and I sent them all.
Speaker 6: So are they saying there they don't want that credit
Speaker 6: going to your bank account?
Speaker 5: But but isn't that an issue.
Speaker 6: Between O'Reilly's and the bank?
Speaker 5: Are they doubting that O'Reilly's really issued the credit.
Speaker 14: I have no idea on that part.
Speaker 15: But where you said that, uh, is it between O'Reilly's
Speaker 15: and Time. That's where O'Reilly stepped up, canceled the uh
Speaker 15: refund two times and gave me cash, and now they're
Speaker 15: going after time myself.
Speaker 5: So O'Reilly's finally just gave you cash?
Speaker 7: Yep?
Speaker 5: Okay.
Speaker 6: You know what Chime Bank, I don't understand where they
Speaker 6: get the audacity, where they have the balls to just
Speaker 6: say that a credit issued from a legitimate merchant.
Speaker 5: Is not legitimate.
Speaker 6: I just can't believe it. I just you know, why
Speaker 6: are banks? Why are people ripping people off? You know,
Speaker 6: Chime Bank? Who is chime anyway?
Speaker 5: I've never heard of these clowns. Who are they.
Speaker 7: Right?
Speaker 15: They're just are they.
Speaker 5: Just an online bank?
Speaker 16: Yeah?
Speaker 5: Okay, well that's why, because they're not a real bank
Speaker 5: in my opinion. So Chime bank, man, is anyone as
Speaker 5: pissed off as I am right now? I don't think
Speaker 5: that's possible. Now, Mark, is this ridiculous? Can you believe
Speaker 5: what we're facing? I don't know what they're I don't
Speaker 5: know anything about Chime Bank. I'm not sure though. Maybe
Speaker 5: they think it's fraudulent because all of a sudden, there's
Speaker 5: a refund showing up, there's a.
Speaker 6: Refund hold on, there's a credit that did not correspond
Speaker 6: with a spend.
Speaker 5: Something triggered something.
Speaker 1: And that's what it is.
Speaker 5: There was no corresponding charge on the debit for the credit.
Speaker 5: And I guess my big major point though, is I
Speaker 5: don't think there's somebody sitting there looking at this and going, oh,
Speaker 5: we're gonna screw this now. I think some red flag
Speaker 5: in their system popped and that's what happened.
Speaker 6: But you're right, But if a legitimate merchant gives me
Speaker 6: money on my debit card, the question is would it
Speaker 6: do a red flag because there was no corresponding spend.
Speaker 5: I can see where that could happen. You can see
Speaker 5: where that could happen, right, Randy, Yeah, I do. But
Speaker 5: then why would they keep your money? Though? That's the
Speaker 5: part that pissed me off.
Speaker 6: They wouldn't give it back to They wouldn't give it
Speaker 6: back to O'Reilly's and give it to you.
Speaker 5: So this is where banks pissed me off.
Speaker 6: They start profiting on mistakes and they start debanking people.
Speaker 5: Didn't they close your account?
Speaker 4: They did?
Speaker 5: I mean, gosh, oh my god, this is unbelievable.
Speaker 6: Thank God for this show. People, would you please spread
Speaker 6: the word. I mean, if we lose our power We're screwed.
Speaker 6: We are absolutely screwed. I'm Tom martinro We have more
Speaker 6: coming up on the Troubleshooter Show. Let me just say
Speaker 6: this though, waterpros dot net the best water systems right now.
Speaker 6: Take advantage of the triple filter reverse HOSPITALSS for drinking
Speaker 6: and whole house softening, both systems for just thirty one
Speaker 6: ninety five. I paid fourteen hundred just for the kitchen
Speaker 6: sink one and that's wonderful.
Speaker 5: That's a great deal.
Speaker 6: But both systems, you know, plumbers would charge fifteen grand
Speaker 6: and more. Waterpros dot net three three eight six y
Speaker 6: two five five five four. Go with a sure thing
Speaker 6: Denver's best roofer Excel Roofing dot com. You don't pay
Speaker 6: a cent until you're content. Time for an insurance checkup free,
Speaker 6: no obligation. In comparison, call Compass Insurance. Pay too much
Speaker 6: your coverage at dozens of insurance companies find out now
Speaker 6: three O three seven to seven to one help. You'll
Speaker 6: think you're his only customer when you choose Frank durand
Speaker 6: the real estate Man dot com to list your home
Speaker 6: with Remax Alliance three all three nine to zero sixteen
Speaker 6: twenty two Hi Tom Martine, What a busy day. I
Speaker 6: am so pissed off at everything. I'm sorry.
Speaker 5: Hey, that chime stuff. By the way, that's really high
Speaker 5: risk stuff.
Speaker 7: Man.
Speaker 5: It's made for people with extremely low incomes. They don't
Speaker 5: look at past issues like with check systems, like with
Speaker 5: other banks. So if they even consider it a little
Speaker 5: bit of fraud because of their clientele, they close the account.
Speaker 6: You can really wow. Okay, yes, you can use my
Speaker 6: phone to make the calls. I'm gonna put Mark and
Speaker 6: seues up soon. And looks good, guys, looks really good.
Speaker 5: So there you go.
Speaker 6: Well, now I'm cutting off Mark once I put it
Speaker 6: up there. That's not me doing well me it is.
Speaker 6: Let me check that again. But in any case, I
Speaker 6: just I just really believe that people are being taken
Speaker 6: advantage of. I don't know how else to put it.
Speaker 5: Oh, there it is. I'm straightening it out. Sorry, my fault.
Speaker 7: Let me do this.
Speaker 1: That is better.
Speaker 5: Let me do that. Let me so I'm.
Speaker 6: Adjusting our camera folks. Sorry about that.
Speaker 5: Okay, mind if I jump on that contractor topic three or.
Speaker 6: Three seven to one to three, talk the contractor topic.
Speaker 6: Hold on, let me get this over to Mark and seues. Okay,
Speaker 6: we were talking about that sixty two thousand dollars on
Speaker 6: that piece of garbage.
Speaker 5: Uh, justin Garcia took sixty two grand. Let me get
Speaker 5: to a watch here, Henry go ahead, Hey guys, it's
Speaker 5: Henry's go ahead. Excel roofing.
Speaker 17: And it's disappointing to hear this stuff because it just
Speaker 17: happens over and over.
Speaker 5: And over again over, especially in roofing.
Speaker 17: The most important thing for consumers is to realize that
Speaker 17: contractors are bad money managers.
Speaker 5: You see them driving around these nice trucks. They have
Speaker 5: all these payments.
Speaker 17: You really want to trust somebody with sixty thousand, even
Speaker 17: ten thousand dollars like that? I mean, you are removing
Speaker 17: all responsibility from these poor money managers to complete your project.
Speaker 5: It is such a risk.
Speaker 17: And when you have a GC, like if we work
Speaker 17: for a general contractor, we get paid in phases. We
Speaker 17: never get paid up front. It is so important to
Speaker 17: find any contractor that doesn't take full payment. If you
Speaker 17: have to make a small deposit, that is okay, but
Speaker 17: you really just you eliminate all responsibility from them. If
Speaker 17: you pay them up front, they'll take that money and
Speaker 17: you don't know what's gonna happen.
Speaker 5: I totally agree.
Speaker 17: Even if you trust them, what happens if something happens
Speaker 17: to them personally and they need cash, guess where they're
Speaker 17: tapping into.
Speaker 5: It's your account, your money for your project.
Speaker 6: How many times have we said that, Mark? How many
Speaker 6: times have we said?
Speaker 5: He just said it perfectly though, he's I mean if
Speaker 5: we wouldn't have a show, if people didn't give money
Speaker 5: up front front. Yeah, it's it's so hard. And then
Speaker 5: also these contracts.
Speaker 17: These guys they put these clauses in their contract, in
Speaker 17: this tiny fine print with pages, and they.
Speaker 5: Expect consumers to read that ridiculous. Well, of course it is.
Speaker 5: But you know that's what That's what a lot of
Speaker 5: our calls are.
Speaker 6: Listen, man, First of all, do you believe that a
Speaker 6: detective I think they made that.
Speaker 5: I don't think a real detective called. I don't think
Speaker 5: a detective would call or a friend of them. This
Speaker 5: is this is this thing with Larry H. Miller is wrong?
Speaker 5: Have we gotten this?
Speaker 7: I have the I have the name.
Speaker 8: I'm trying to find out what department he's with, and just.
Speaker 5: Give me the name. Give me the name so I
Speaker 5: can give it to demand right now. His name is
Speaker 5: Detective Derry.
Speaker 8: The isn't David E.
Speaker 15: R R Y.
Speaker 6: Detective Derry Dimitri se a phone number in the department.
Speaker 5: You're gonna call him? Good? Yeah?
Speaker 7: Yeah.
Speaker 5: How can you say they have a contract to buy you?
Speaker 5: They say, I have no idea what you guys are
Speaker 5: talking about.
Speaker 1: What is it?
Speaker 5: Okay, let me explain this for them. I mean, I
Speaker 5: p you guys talking about Larry H. Miller, but I've
Speaker 5: never heard what the damn problem is. Okay, here's what
Speaker 5: it is.
Speaker 6: Samantha went to Larry H. Miller to buy a used
Speaker 6: twenty twenty Dodge Ram. Two weeks later, the dealer said,
Speaker 6: the old callback mark, we're having trouble with the financing,
Speaker 6: even though they let her take the car and said
Speaker 6: it was finance and gave her the keys, and they
Speaker 6: say it's contingent.
Speaker 5: On financing Larry H. Miller.
Speaker 6: In my opinion, they they did it right now. They
Speaker 6: say they're having trouble. Now they need ten grand down
Speaker 6: ten grand ten grand. Well, just bring the car back
Speaker 6: and call it back. Hold on, Yeah, well they want
Speaker 6: her to bring it back. But now here's the problem.
Speaker 6: She has a contract and they won't honor it. You
Speaker 6: know we've seen this before. Jesse Censer is the finance manager.
Speaker 5: Do we have that contract at Larry H. Miller? I
Speaker 5: think she's wait, do we have that? Let me let
Speaker 5: me do away with this here.
Speaker 7: Okay.
Speaker 6: I'm sorry, I don't know why I'm getting that call
Speaker 6: right now.
Speaker 5: Okay, So here's the deal. So Larry H.
Speaker 6: Miller says, you know, we need you to sign a
Speaker 6: new contract and right now.
Speaker 5: Supposedly Larry H.
Speaker 6: Miller reported it stolen, which is disingenuous and in my opinion,
Speaker 6: false reporting. And I can't believe detectives will call and
Speaker 6: threaten her to take the car back.
Speaker 5: I just can't believe it. Willing to take the car
Speaker 5: back and not charge her anything, is my question. I
Speaker 5: don't know that. Actually ask Larry H. Miller if they'll
Speaker 5: take the car, But what do you need? I just
Speaker 5: tell me, can you meser your passports at the US?
Speaker 1: Oh?
Speaker 6: I'm sorry, Uh yeah, he's using my phone now because
Speaker 6: well that was actually my phone. It's not it's not disconnected.
Speaker 6: But anyway, this detective you know what got into You
Speaker 6: can just dial any number you want.
Speaker 7: Okay.
Speaker 6: So, so folks, this is live radio we're investigating on
Speaker 6: the air.
Speaker 5: Larry H. Miller is trying to put the screws to
Speaker 5: this woman. I'd like to know why they say she
Speaker 5: has to put.
Speaker 6: Another ten grand down. I want to know if they'll
Speaker 6: undo the deal free of charge.
Speaker 5: Then what haves a contract that I could look at?
Speaker 5: Does anybody have it?
Speaker 6: Can somebody give me rain Is number? I'm going to
Speaker 6: call her directly on my uh, on my phone because
Speaker 6: I'll text it to you, Tommy.
Speaker 5: For some reason?
Speaker 6: Uh, did she disappear from the universe or what? Because
Speaker 6: I've been asking Friday. Yeah, I've been asking to get
Speaker 6: her on the show for six days now. Yeah, she
Speaker 6: hasn't been able to so so something's up.
Speaker 5: I just need to know. Did we call her this
Speaker 5: morning for the show today? Right now? Has anyone called her?
Speaker 5: That's a quick yes or no, Kelly, she is working
Speaker 5: on getting her, tom What does that mean? Did she
Speaker 5: call and it didn't answer me? Get text her?
Speaker 4: She's got to get the text and she's got a
Speaker 4: text back, Tom.
Speaker 5: Yes, sir, contest man, calm down.
Speaker 10: I have actually left her message and called her office.
Speaker 10: She's in a meeting right now and she's going to
Speaker 10: get back to us as soon as possible.
Speaker 6: Okay, thank you very much. Now, Carol, back to you.
Speaker 6: I gotta take this break. We're really busy today, people
Speaker 6: chasing liars, cheats and ripoffs.
Speaker 5: Hang on, please, we got more coming up.
Speaker 6: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance checkup free, no obligation. In comparison,
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three seven
Speaker 6: seven one help. You'll think you're his only customer when
Speaker 6: you choose Frank durand the real estate Man dot com
Speaker 6: to list your home with Remax Alliance three oh three
Speaker 6: nine two zero sixteen twenty two. Hi Tom Martino, you're
Speaker 6: troubleshooter at three O three seven one three talk seven.
Speaker 5: One three eight two five five. So Larry H. Miller, Huh.
Speaker 6: They supposedly this woman got a call from a detective
Speaker 6: saying she's gonna be arrested.
Speaker 5: Where she's not with us right now? Is she on
Speaker 5: the line?
Speaker 6: No? But but what did we find out about that?
Speaker 6: By the way, Deputy d uh, this was a supposedly
Speaker 6: detective Darra.
Speaker 5: Or something like that.
Speaker 18: Gues Tom.
Speaker 11: Samantha gave me the name and phone number of an
Speaker 11: alleged detective whose name is Brian Darry. A few minutes ago.
Speaker 11: I called him and he told me he's not a
Speaker 11: police detective, he's a private detective. And then he said
Speaker 11: that this is a very bad time talk understand that.
Speaker 5: He's a private detective.
Speaker 6: He's and he called and said, she's going to be arrested,
Speaker 6: so we need to let did you let her know? No?
Speaker 5: I came in here to tell you this. So so
Speaker 5: this is a private detective. No put up by Larry H. Miller,
Speaker 5: No doubt. That's scumbags.
Speaker 7: Man.
Speaker 5: What scum bags are they?
Speaker 6: Not only do they sell a car and try to
Speaker 6: get her to come back and bring the car back.
Speaker 6: Now they say, oh, now you're going to be arrested,
Speaker 6: and they have some guy call up claiming to be
Speaker 6: a cop that's going to arrest her.
Speaker 5: I'm speechless.
Speaker 6: Yeah, we got more on this coming up, folks, plus
Speaker 6: all of your calls three oh three, seven to one
Speaker 6: three talk.
Speaker 5: If we don't do it, who will?
Speaker 6: For God's sakes, there are more ripoffs out there. Every
Speaker 6: single day. Go with a sure thing Denver's Best roofer
Speaker 6: Excel Roofing dot com.
Speaker 5: You don't pay a cent until you're content. Wait time
Speaker 5: for an insurance check up free, no obligation comparison call
Speaker 5: Compass Insurance paying too much your coverage at dozens of
Speaker 5: insurance companies. Find out now three oh three seven seven
Speaker 5: to one help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate Man dot com to list your
Speaker 6: home with Remax Alliance three oh three nine two zero
Speaker 6: sixteen twenty two.
Speaker 1: Ripped News.
Speaker 2: You need advice so you don't have.
Speaker 1: Come run anxious as fast as we can.
Speaker 2: Shooter's gonna help.
Speaker 5: Come man, this is the Troubleshooter Show. No Tom Martino,
Speaker 5: Hi Tom Martino, your trouble shooter. Welcome to the show.
Speaker 6: Three oh three seven one three talk three oh three
Speaker 6: seven one three eight two five five Real quick, Henry,
Speaker 6: Excel Roofing. We have full lines, but I want to
Speaker 6: ask you real quick here do you do roofing through
Speaker 6: October November?
Speaker 5: When do you stop?
Speaker 17: Absolutely? You know we can roof as long as the
Speaker 17: temperature is high enough. That's that's our main factor. If
Speaker 17: it snows, usually in Denver, it melts away pretty quickly.
Speaker 17: You know, we want to be roofing right above like
Speaker 17: thirty degrees. If it gets a little hotter than that
Speaker 17: with nice weather and sunshine usually thats so in other.
Speaker 6: Where's above freezing? You're fine if it's sunny. Yes, yeah, okay,
Speaker 6: And that's excelroofing dot Com.
Speaker 5: Let's go to the phone. Stay, hey, hey, real quick. Yes,
Speaker 5: this Larry H. Miller. They have a one hundred percent
Speaker 5: seller's right to cancel that both of them acknowledged in
Speaker 5: this with signatures on the actual agreement. And it goes
Speaker 5: right into the reasoning meaning they can't get financed and
Speaker 5: the cars do back immediately if they use this clause.
Speaker 6: And that's okay, and it's in her contract. Yep, I'm
Speaker 6: staring at okay, okay, let me tell Dimitri about that.
Speaker 5: And and here's the deal. Is she refusing?
Speaker 6: Here's what I want to know. Were they trying to
Speaker 6: charge her? Why would she not bring it back? Can
Speaker 6: we get her on the phone. Please, Let's get her
Speaker 6: on the phone and and see what's going on. I
Speaker 6: don't know I d's talking to her right now, but
Speaker 6: I'll go see we need uh. Okay, but but here's
Speaker 6: the deal. They have a clause in their contract that
Speaker 6: allows them to cancel and allows her to cancel, but
Speaker 6: no penalties. And I want to know from her. Let's
Speaker 6: get her on the line. You're waiting for the GM.
Speaker 5: That's good. Hey, here's what I want to do. It
Speaker 5: says seller's right to cancel, and they both signed it,
Speaker 5: and then you go down and actually read it. It's
Speaker 5: for exactly what they're doing. And they both agree that
Speaker 5: they'll deliver the car back immediately. So she agreed she'll
Speaker 5: deliver the car back immediately.
Speaker 6: They have a problem. Okay, So I need to get
Speaker 6: her on the air with now. Listen, I think it's
Speaker 6: jacked to begin with. That they that they roll the
Speaker 6: car to begin with, it's jacked. It's terrible. I still
Speaker 6: have my opinion that it's terrible way to do business.
Speaker 5: Now, if the loan got.
Speaker 6: Screwed up because she lied about her credit or something,
Speaker 6: that's a different story.
Speaker 5: But here's the deal. And I was looking at that,
Speaker 5: I was looking at her income statement and I have
Speaker 5: a hard time believing it. I'll say that, do you
Speaker 5: think she lied? I don't know if she lied or not,
Speaker 5: but she's on the.
Speaker 6: Line right now, Samanthadamantha, Samantha, Yes, when they asked you
Speaker 6: to take the car back for an extra five or
Speaker 6: ten down, did they say why? They just said we
Speaker 6: need more money. They didn't say why, so.
Speaker 5: They didn't say like we couldn't get you financed. They
Speaker 5: just said, hey, we want ten more grand. I simply
Speaker 5: don't believe it. No offense, no mark.
Speaker 6: They did say there was a problem with financing to her,
Speaker 6: but they didn't tell her what the problem was.
Speaker 5: Now, Samantha, I want to know something.
Speaker 6: Did you make any misinformation on your credit report, on
Speaker 6: your excuse me, on your finance information like that income,
Speaker 6: your income, your your bills, all of that.
Speaker 5: Mark, What did you find hard to believe? Well, okay,
Speaker 5: a VET tech at eighty five hundred a month, that's
Speaker 5: what I find hard to believe. And the only reason
Speaker 5: I say that is I know two VET texts.
Speaker 6: Well, eighty five hundred a month doesn't mean anything to me.
Speaker 6: So let me see times twelve. I'm sorry, one hundred
Speaker 6: and two grand a year.
Speaker 5: M Well, I don't know.
Speaker 6: Do VET text make over one hundred grand a year?
Speaker 19: Samantha, Yes, it's absolutely possible for us to make up
Speaker 19: to upwards about one hundred thousand a year and twenty
Speaker 19: years into my career.
Speaker 6: So yeah, Actually, hey, Samantha, I want to ask you
Speaker 6: another question. Did you know there's a clause in there?
Speaker 5: Mark? Would you tell her what the clause says in
Speaker 5: her contract? Mark?
Speaker 1: Is he not?
Speaker 7: Okay? Uh?
Speaker 5: Samantha. Yeah, it says the seller has a right to cancel,
Speaker 5: simple as that, And you actually signed it. It's right
Speaker 5: on the main page of the contract. For any reason,
Speaker 5: it's not buried. Well, no, it goes into the different reasons,
Speaker 5: but the main reason is evident is financing. All of
Speaker 5: a sudden, you don't qualify, okay?
Speaker 6: And then then the and also the did it say
Speaker 6: that the buyer could cancel as well?
Speaker 5: Just the seller?
Speaker 1: Oh?
Speaker 5: And then she agrees to bring it back but not
Speaker 5: be charged. Right, Well, I didn't get into the charges.
Speaker 5: Oh I thought there was no penalty, Samantha. I don't
Speaker 5: know if there's a penalty or not. I mean, I
Speaker 5: just samand what reason did you have not to bring
Speaker 5: not to take that car back?
Speaker 19: We signed the contract in our contract.
Speaker 5: Like the contract you signed says they have to right
Speaker 5: to cancel.
Speaker 16: It and.
Speaker 5: How many days was it?
Speaker 20: It was seventeen days the first time they contacted us.
Speaker 5: Okay, And here's the thing. To Samantha's defense, it does
Speaker 5: say ten days.
Speaker 7: Yeah.
Speaker 6: But to Samantha's defense, here's the thing. On a contract
Speaker 6: I have with these dealers, I don't like the way
Speaker 6: they do it when they do the finance deals. Raina
Speaker 6: an attorney at law who handles a lot of car stuff,
Speaker 6: Lemon Los stuff. She's the one that referred Samantha to us,
Speaker 6: and I wanted to ask her a question, Reina. This
Speaker 6: comes up all the time, and I want to ask
Speaker 6: you your opinion on this. Did you look at Samantha's paperwork?
Speaker 5: Raina.
Speaker 19: I have not looked at her paperwork.
Speaker 5: Okay, Reina, attorney at law who deals with car deals.
Speaker 6: There are two different scenarios I want to give you,
Speaker 6: and we fought the first one I'm going to give
Speaker 6: you and in the past and made the dealer take it.
Speaker 5: I'm going to explain this to you.
Speaker 6: The dealer fills out the buy order, the person is
Speaker 6: buying the car. Then they go to the financial paperwork,
Speaker 6: and what they say is they give them a truth
Speaker 6: and lending statement that tells them the interest rate, the
Speaker 6: effective interest rate, the monthly payment, the total payments the lender,
Speaker 6: and in the lender field, they put themselves down. They
Speaker 6: put the dealer down, and then in the recipient they
Speaker 6: put the consumer down.
Speaker 5: And then they have in their disclosure.
Speaker 6: Somewhere that people check off that this deal is contingent
Speaker 6: upon financing. In the past, we have argued that they
Speaker 6: put themselves down as the lender. They gave the consumer
Speaker 6: the keys and said congratulations on your new car, and we,
Speaker 6: in effect say and she had a truth in lending.
Speaker 6: I mean, every single item necessary for a loan was
Speaker 6: given by the dealer. And even though they say it's
Speaker 6: contingent on financing, it has always been my contention that
Speaker 6: they are financing it, and they agreed to finance it,
Speaker 6: and it doesn't say contingent upon assigning the paperwork. It
Speaker 6: says contingent upon financing. And if you look at that
Speaker 6: pure contract, it looks like.
Speaker 5: The dealer is the lender.
Speaker 6: And in the past when we have pressed this issue,
Speaker 6: the dealers all of a sudden founded somebody to sell
Speaker 6: the loan to, or they had to accept the monthly payment.
Speaker 6: Now that was one scenario. How do you feel about
Speaker 6: that when they say this is contingent on financing. Yet
Speaker 6: they're the ones that put themselves down as a lender
Speaker 6: and sign all the paperwork and hander the keys. I mean,
Speaker 6: that's not this case. But how do you feel about
Speaker 6: those deals? And then they call the consumer back and say, oh,
Speaker 6: we couldn't get you financed, now we need more money down.
Speaker 5: How do you feel about that?
Speaker 4: Yeah?
Speaker 19: So I think that you're right in that.
Speaker 12: You know, when a dealer gives a loan.
Speaker 19: And they make it so that they give you the keys,
Speaker 19: and they don't really tell you, hey, we're you know,
Speaker 19: this is contingent on financing, and they make it seem
Speaker 19: like a final deal, right, and they're the ones who
Speaker 19: are in the assignment. But yeah, that says, okay, this
Speaker 19: is who the lender is. I think you have a
Speaker 19: really good argument that that is the final deal. That
Speaker 19: they can't then come back and try to get you know,
Speaker 19: more money, more down payment or a higher interest rum.
Speaker 6: But that's not the case on this one, guys, Mark Mark, Please,
Speaker 6: I just said that was not the case. I have
Speaker 6: her on the air for two scenarios, one that I've
Speaker 6: always been wondering about and the next thing out of my.
Speaker 5: Mouth was going to be. But that's not the case.
Speaker 6: In this one with Samantha, they put down in the
Speaker 6: lender some credit union mark.
Speaker 5: Do you have it in front of you. No, it's
Speaker 5: not even that under the lender it doesn't matter. Seller
Speaker 5: slash creditor is Larry H. Miller. But on the same
Speaker 5: page in the Truth in Lending disclosure, seller's right to
Speaker 5: cancel if buyer co buyers sign here, the provisions of
Speaker 5: the seller's right to cancel in section whatever on page
Speaker 5: four of this contract gives a seller the right to
Speaker 5: cancel within ten days and they both agreed to it.
Speaker 6: Okay, but hold on, So are you telling me that
Speaker 6: in that contract, if they're fully financed and they own
Speaker 6: a car, they can come back eight or nine days
Speaker 6: later for no reason and cancel it. I didn't say
Speaker 6: for no reason.
Speaker 5: Okay, what are the reasons? Then? Don't you think we
Speaker 5: should know? What are the reasons? I can read them.
Speaker 5: I'm happy to read them to you. Read the reasons.
Speaker 6: Read the one and by the way, by the way,
Speaker 6: I just want to say something, Raina.
Speaker 5: I just want to say something.
Speaker 6: In this particular case, they did put themselves down as
Speaker 6: the creditor. But okay, go ahead, Mark, What are the
Speaker 6: reasons they can cancel? Well, basically, it says seller's right
Speaker 6: to cancel.
Speaker 5: A seller agrees to deliver the vehicle, they will do
Speaker 5: their best to locate financing with the exact term shown above.
Speaker 5: On this contract. You agree that if seller is unable
Speaker 5: to assign this contract within the time period stated below,
Speaker 5: that you're going to return the car. That's what Holdan said.
Speaker 5: Does it actually say assign it? Yes, damn it.
Speaker 6: Now that is a little different than all of the
Speaker 6: ones I've seen in the past.
Speaker 5: So rain seller elects to cancel per paragraph above, Seller
Speaker 5: will give you written notice or any other manner of notice.
Speaker 5: I get it, I get it, Hey, Raina.
Speaker 6: So in this case, it does say continue, It doesn't
Speaker 6: just say contingent upon financing. Mark is reading, but Holds.
Speaker 5: Says one more step so she hears this part. If
Speaker 5: you do not immediately return the vehicle, Seller may use
Speaker 5: this in any legal means to take it back, including repossession,
Speaker 5: and you will be liable for all expenses in current period.
Speaker 5: And once again, the buyer signed didn't agreed to all this?
Speaker 6: Okay, But the whole key point here, Mark is it
Speaker 6: doesn't say contingent upon financing. If it did, I think
Speaker 6: what Raina said and what I believe is they were
Speaker 6: the lender. However, they don't say that. They say contingent
Speaker 6: upon assignment. They actually use that word.
Speaker 5: Yeah, not only that, it says listen to listen to
Speaker 5: how they actually put it this contract. To assigned this contract,
Speaker 5: you that you agree that if the seller is unable
Speaker 5: to assign this contract within the time period above, which
Speaker 5: is the ten days. So it's basically saying we're going
Speaker 5: to try to assign it. If we can't assign it
Speaker 5: in ten days, you agree to bring it back.
Speaker 6: And by the way, I need to say this, for years,
Speaker 6: I've been telling dealers that's the way to do it,
Speaker 6: to get out of that being the financer deal. For
Speaker 6: years I've been saying it, and I didn't think any
Speaker 6: Honest to god, I mean, this is the first time
Speaker 6: I've ever seen that it's contingent not upon financing, it's
Speaker 6: contingent upon assignment.
Speaker 5: That does change things, Raina, don't you think?
Speaker 19: I agree? I agree. So this is how the law
Speaker 19: looks at it. Right, If they if the dealership makes
Speaker 19: it so that they see it makes it seem like
Speaker 19: it's a final sale, whatever that means. If it seems
Speaker 19: like it's a final sale, then they can't then come back. Now,
Speaker 19: if there is a provision that says under assignment, you know,
Speaker 19: we have to make sure that we can assign this
Speaker 19: within the ten days, absolutely they can then drop back
Speaker 19: because they have not told you that it's final. You
Speaker 19: have signed a document that says that's right.
Speaker 4: That's the difference.
Speaker 21: Right.
Speaker 19: So even in a first case, right, it's let's say
Speaker 19: it was a financing, okay, contingent off financing. The reason
Speaker 19: that it works against the dealership and makes it final
Speaker 19: is because the dealership has provided financing.
Speaker 5: That's right, that's right. But in this case, they covered
Speaker 5: their asses.
Speaker 6: You know, Samantha, Samantha, you probably have to take that
Speaker 6: car back.
Speaker 5: I'm telling you you do, or you're going to be
Speaker 5: in trouble.
Speaker 1: I you know.
Speaker 5: I am happy.
Speaker 6: Mark read that detail in there about assignment. That is
Speaker 6: very very important. You understand that, right, Samantha. You do
Speaker 6: have a contract, but it was contingent upon assignment, and
Speaker 6: it doesn't say they have to notify you in ten days.
Speaker 6: It says they have to be able to assign the
Speaker 6: contract in ten days.
Speaker 19: And then so even if it's after the ten days
Speaker 19: that they notify this and told this wasn't happening, it's.
Speaker 6: Still well, it said they had ten days to assign it.
Speaker 6: It doesn't say they have ten days to notify you.
Speaker 6: What if they couldn't get it assigned on the tenth
Speaker 6: day and they notify you on the eleventh day, it
Speaker 6: does mark.
Speaker 5: It doesn't say they have ten days to notifire, does it?
Speaker 6: Well?
Speaker 5: I read what it said. I mean, yeah, exactly, you
Speaker 5: agree that if seller is unable to assign this contract
Speaker 5: within this time period to any one of the financial
Speaker 5: institutions with whom Seller regularly does business, you agree to
Speaker 5: bring it back. So so, basically, Larry H. Miller wrote
Speaker 5: that the property for whatever that detective, I mean, the
Speaker 5: whole fake detective thing's a different situation. But they're going
Speaker 5: to charge you for collections at this point.
Speaker 6: Yeah, if they come and get that car, Samantha, according
Speaker 6: to that contract, you're gonna be You're gonna pay for
Speaker 6: those repossession charges. I gotta I gotta take this break rate, Raina.
Speaker 6: I can't tell you how appreciative we are to have you.
Speaker 5: To lend uh. You know, to lend a legal opinion on.
Speaker 6: These car deals because they're getting very complicated. Most I
Speaker 6: will say this dealers have cleaned themselves up a lot
Speaker 6: compared to the way they used to be. Samantha, it's
Speaker 6: our recommendation. You know our recommendation. Now you know Rate
Speaker 6: is not representing you, but from what we're reading, you
Speaker 6: need to take that.
Speaker 5: Car back to be safe.
Speaker 1: Eight eight eight.
Speaker 6: Heating dot Com will take care of your heating system.
Speaker 6: They do high efficiency electrical systems, especially if you have solar.
Speaker 5: You will love them.
Speaker 6: They're good, honest people. Call them now before it gets
Speaker 6: too cold. Three oh three seven seven zero two seven
Speaker 6: seven six Go with a sure thing Denver's best roofer
Speaker 6: Excel Roofing dot com. You don't pay a cent until
Speaker 6: you're content. Time for an insurance checkup free, no obligation.
Speaker 6: In comparison, call Compass Insurance paying too much your coverage
Speaker 6: at dozens of insurance companies find out now three oh
Speaker 6: three seven to seven to one.
Speaker 4: Help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: Durand the real estate Man dot com to list your
Speaker 6: home with Remax Alliance three oh three nine to zero
Speaker 6: sixteen twenty two. Hi Tom Martine here, Welcome to the show.
Speaker 6: By the way, renew Home Innovations will do those beautiful
Speaker 6: showers for you.
Speaker 5: They're called shower conversions. They do a beautiful job.
Speaker 6: They look like stone, no maintenance whatsoever, glass panels, no doors,
Speaker 6: no threshold to stumble over, and they do it in
Speaker 6: just two or three days, with seventy two months to pay,
Speaker 6: no interest. Renew home innovations dot com the most beautiful
Speaker 6: showers three h three nine Z are A four to
Speaker 6: two thousand. All right, So Mark was looking at this deal,
Speaker 6: by the way, No, no, let me go to Patrick
Speaker 6: and then we'll talk about this.
Speaker 5: She should be happy.
Speaker 6: They want the car back and want to cancel. At
Speaker 6: this point, it's such a bad deal.
Speaker 5: We do not recommend Larry H.
Speaker 6: Miller. Look at they didn't do anything illegal here. You
Speaker 6: know the way that that contract was written. They can cancel.
Speaker 6: They can't assign the contract. In fact, I applaud them
Speaker 6: for that part. I applaud them for at least putting
Speaker 6: the right wording in there. The assignment of that contract
Speaker 6: could not be done, therefore they can undo it. Most
Speaker 6: dealers don't do that. They just say contingent upon financing.
Speaker 6: Maybe who knows, maybe people heard me bitching and moaning
Speaker 6: all these years and change the wording. I don't know, Patrick,
Speaker 6: what's going on with you?
Speaker 5: Patrick?
Speaker 7: Yes?
Speaker 5: Patrick, what's going on?
Speaker 21: Thanks for hearing me?
Speaker 4: Yes, sir.
Speaker 21: Last July, Last July, on a Monday night, my wife
Speaker 21: had emergency surgery at a war medical center in the
Speaker 21: middle of the night. Of course she was course was
Speaker 21: in the hospital there for.
Speaker 5: What was the emergency? What was the emergency?
Speaker 21: She had a twisted colon, which, Oh my god, I've.
Speaker 5: Heard of it.
Speaker 6: I've heard of it in Great Danes and Saint Bernard's
Speaker 6: and on horses. No, no, I swear to God. I
Speaker 6: mean they like roll round and uh and they twist
Speaker 6: their gut. I'm serious when I tell you that she
Speaker 6: actually had a twisted intestines. Right, Oh yeah, doc, what
Speaker 6: were you going to say?
Speaker 16: Doc?
Speaker 5: Go ahead? It's pretty unusual to have that.
Speaker 13: She probably had an obstructed bowel or you know, a
Speaker 13: bowel obstruction, which is much much more likely.
Speaker 5: But what require immediate surgery?
Speaker 7: Yeah? It was.
Speaker 6: It was harrowing anyway, and where and this was done
Speaker 6: at This was done at Aurora Medical Center.
Speaker 21: Our medical center. Uh, Okay, I don't have any complaints
Speaker 21: about them.
Speaker 5: Okay, so what's going on?
Speaker 21: But so so, she was in the hospital until the
Speaker 21: following Sunday and the doctor came in I was there
Speaker 21: and said he thought she should stay another night, but
Speaker 21: she wanted to go home. We we brought her home.
Speaker 21: So antheone insurance says they should have led her out
Speaker 21: on Friday.
Speaker 5: And oh, I say, they.
Speaker 21: Want to charge us personally for two days in the hospital.
Speaker 5: And how much is that going to cost?
Speaker 21: You know, I'm not even sure. It's too much for sharing.
Speaker 21: That's why we have insurance.
Speaker 5: All you have to do, all you have.
Speaker 13: To do, Patrick, is have the surgeon write a letter
Speaker 13: saying that he was the one that said she needs
Speaker 13: to say in the hospital, because he's the one's responsible
Speaker 13: for the discharge. And if he doesn't feel that she
Speaker 13: was ready to discharge, that's his decision and the insurance
Speaker 13: company can't fight it.
Speaker 5: Yeah, but isn't there going to be a maximum? Still? Doc,
Speaker 5: no matter what? No, Now when you have surgery. Okay,
Speaker 5: now here's the deal, can we add? I mean doc knows,
Speaker 5: I mean he must know. He's a doc and he's.
Speaker 6: Dealt with this, but let's talk about uh, let's talk
Speaker 6: about this. Really, can we get integer insurance on? Let's
Speaker 6: do that, Let's pen this till we get them on.
Speaker 6: I want to ask their opinion on that, and thank you, doc, because,
Speaker 6: as I said, I just want to get some I
Speaker 6: just want to get well.
Speaker 5: For an example, it says Medicare part ay covers one
Speaker 5: to sixty days at no cost, and then you start
Speaker 5: going up with co insurance and other things, and then
Speaker 5: it says one hundred and ninety days of mental health care.
Speaker 5: And I'm talking just Medicare. I realized that my insurance,
Speaker 5: if my doctor, how can we always hear about people
Speaker 5: getting kicked out of the hospital when they're mental? Then
Speaker 5: if the doctor thinks they should stay in well mental coverage.
Speaker 6: Mental health coverage is totally different from surgical at coverage.
Speaker 5: Well, I guess I'm saying if Medicare only pays for
Speaker 5: a certain amount, I mean.
Speaker 13: I can tell you from experience when I felt that
Speaker 13: a patient wasn't ready to go home for several I'm
Speaker 13: not going to go into the reasons, but there are
Speaker 13: multiple reasons why you would keep a post surgical patient
Speaker 13: in for obs of it.
Speaker 6: Real quick Patrick, was this I hear you, doctor Patrick,
Speaker 6: was this? This is not Medicare supplement right? This is
Speaker 6: anthem right?
Speaker 21: No, no, just anthem all right.
Speaker 5: Hold on, we'll come back to you.
Speaker 6: We'll try to get Integra on. Also, we have a
Speaker 6: lot going on this, Richard, with the quit claim deed.
Speaker 6: I think we were going to try to get one
Speaker 6: of our estate planning attorneys on or our accountants on.
Speaker 5: I think estate planning might work better on that one.
Speaker 6: And more coming up.
Speaker 5: We're a very busy day. Remember.
Speaker 6: Compass Insurance Group will do insurance checkups for the asking
Speaker 6: to make sure you're not under insured, over and short,
Speaker 6: or paying too much.
Speaker 5: Three oh three nine nine six nine thou.
Speaker 6: Go with a sure thing Denver's best roofer Excel roofing
Speaker 6: dot com. You don't pay a cent till you're content
Speaker 6: time for an insurance check up free, no obligation. In comparison,
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three O three seven
Speaker 6: seven to one help. You'll think you're his only customer
Speaker 6: when you choose Frank durand the real estate Man dot
Speaker 6: com to list your home with Remax Alliance three three
Speaker 6: nine two zero sixteen twenty two. Hey Tom Martino, your
Speaker 6: troubleshooter three O three seven one three talks seven one
Speaker 6: three eight.
Speaker 5: Two five five. All right now.
Speaker 6: Anyway, let's uh let's continue here and uh what uh
Speaker 6: where we have rain On who wants to uh make
Speaker 6: another comment on the car case.
Speaker 5: She bought a car from Larry H. Miller. Uh, Larry H.
Speaker 6: Miller called back and said, we can't assign the deal.
Speaker 6: We're having trouble with financing. You got to bring it back.
Speaker 6: And the contract does call for that. It does say
Speaker 6: contingent upon assignment of this contract the finance contract, which
Speaker 6: kind of covers them because they didn't hold themselves out
Speaker 6: as a lender. I think I don't know what Raina
Speaker 6: wants to add. Raina, did you have a more to
Speaker 6: add to this?
Speaker 19: I did, Tom. Okay, remember how we were talking about
Speaker 19: they have ten days to find that financing and then
Speaker 19: after that ten days if they.
Speaker 20: Know if they couldn't find financing, they can then come.
Speaker 19: And ask you for that vehicle back. Well, I also
Speaker 19: remember that they only had ten days to come back
Speaker 19: and ask.
Speaker 7: For that vehicle.
Speaker 19: But I couldn't remember where I saw that because it's
Speaker 19: not in the contract.
Speaker 5: No, No, I know there's a law something.
Speaker 6: I think the ten days is by law, But isn't
Speaker 6: that only for charging bailment? If they do it after
Speaker 6: ten days, they can't charge. They can't charge bailment or
Speaker 6: something I don't know.
Speaker 4: Go ahead, Raina, No, okay.
Speaker 22: So if you look at the disclosures required as part
Speaker 22: of a motor vehicle Powersource vehicle sale.
Speaker 19: We have the specific document that they get every single.
Speaker 21: Dealership has to give to you.
Speaker 4: It says that within.
Speaker 19: Ten calendar days of the date that you sign the contract,
Speaker 19: the dealer has to notify you if financing is not
Speaker 19: approved at the interest rates stated above, which means that
Speaker 19: they have ten days to find financing.
Speaker 23: Oh, notify you.
Speaker 19: If they don't notify you within those ten days, then
Speaker 19: that financing that APR sticks. So they can't then come
Speaker 19: back a month later and say give me your car
Speaker 19: back because we can't find buying.
Speaker 6: So wait a minute, so she claims they contacted or
Speaker 6: seventeen days later.
Speaker 5: What would that do to the contract.
Speaker 19: Then, so they have to honor that APR. They can't
Speaker 19: come back and say we want more down payment or
Speaker 19: we want more APR. We want more interest rate. They
Speaker 19: have to honor whatever they said the day.
Speaker 5: But in well, we're also we're making a big leap
Speaker 5: that they didn't notifire.
Speaker 6: That's right, So could you call Deputy d back Samantha
Speaker 6: and let her know what Reina additionally said that technically
Speaker 6: they did have ten days to contact her. She needs
Speaker 6: proof that was seventeen days. Then she needs to do
Speaker 6: with it what she wants.
Speaker 5: We're done.
Speaker 6: I mean, she's got to suffer the consequences. We can't
Speaker 6: tell her to keep it or to take it back.
Speaker 6: She's got to make that decision for herself.
Speaker 7: Is Larry H.
Speaker 11: Miller stuck with the APR or are they actually stuck
Speaker 11: with the sale?
Speaker 5: Now with the loan, do they have to finance it?
Speaker 19: I mean yes, yep, they have to finance it at
Speaker 19: the terms that they said that they would.
Speaker 22: Because it's been over ten days practically speaking, though, I'll
Speaker 22: tell you that they're going to make it really hard
Speaker 22: for her. That's what dealerships do if they do if
Speaker 22: they can't sell your loans and they have to be
Speaker 22: stuck with your loan, if you are late by two
Speaker 22: days on a payment.
Speaker 19: Because they're now your lenders. They will come and read
Speaker 19: with that. I mean, they're very very strict on it.
Speaker 19: So they will make life very difficult for the next
Speaker 19: thirty six months or however long you have the loan.
Speaker 19: But legally speaking, they are stuck with that loan.
Speaker 6: Okay, hold on a sex. So, Henry, what is you
Speaker 6: want to talk about? Would you want to ask?
Speaker 5: I just have a question for her. Yeah, go on
Speaker 5: that contract with Larry H.
Speaker 16: Miller.
Speaker 17: Is the dealership actually financing this or are they going
Speaker 17: to a third party?
Speaker 5: Because I see that's what That's the whole crux of
Speaker 5: the matter.
Speaker 6: When dealers fill out finance agreements to send the car
Speaker 6: off the lot, they put themselves down as the lender.
Speaker 5: They always do.
Speaker 6: And my contention has always been, when you put yourself
Speaker 6: down as a lender, you become the lender unless you
Speaker 6: have a clause that says something otherwise. Now, Larry H.
Speaker 6: Miller did have a clause that said something. It said,
Speaker 6: if we can't assign this loan or find someone to
Speaker 6: take it over, then you have to return the car.
Speaker 6: But they said if we can't assign it in ten days.
Speaker 5: But Raina is saying in addition to that, not only.
Speaker 6: Did they have ten days to assign it, but they
Speaker 6: had to notify her within ten days, so we got
Speaker 6: that straight. So I think we need to tell Samantha
Speaker 6: that she needs to consider both options. That technically they
Speaker 6: had ten days to contact her, but she needs to
Speaker 6: make this I mean, I don't know if i'd make
Speaker 6: a decision without actually engaging legal advice.
Speaker 5: I'm still not sure I understand what she's saying, but
Speaker 5: that's not what their agreement says.
Speaker 6: Okay, what does the agreement say? Mark, while she's on
Speaker 6: the line.
Speaker 5: Go ahead. You agreeed at seller has the number of
Speaker 5: days stated on page one, which is ten days of
Speaker 5: this contract to assign this contract. You agree that if
Speaker 5: Seller is unable to assign this contract within that time
Speaker 5: period to any one of the financial institutions they regularly
Speaker 5: do business with, Seller may cancel this contract.
Speaker 4: Then B.
Speaker 5: That's a B says. If seller elects to cancel per
Speaker 5: pare above, Seller will give you written notice or in
Speaker 5: other manner in which actual notice is given. In that event,
Speaker 5: you may have the option of negotiating and signing a
Speaker 5: new contract with different financing terms, meaning a larger down payment,
Speaker 5: higher annual percentage rate, a required co signer, etc. Or
Speaker 5: you may pay with alternate funds. That's what it says, Mark.
Speaker 5: But Mark, that's all right.
Speaker 6: I think Raina agrees that's what it says, if that's
Speaker 6: what you're reading. But Reina goes one step further and says,
Speaker 6: by state law that must be done within the first
Speaker 6: ten days, they can't call her seventeen or twenty or
Speaker 6: thirty days.
Speaker 5: Then let me just ask this Raina, what would happen
Speaker 5: if they just simply said we called her five days later,
Speaker 5: we called her the next Monday or whatever we called her,
Speaker 5: and we told her that we can't whose word. Yeah,
Speaker 5: if word are they going to take because they literally
Speaker 5: go beyond written notice and say any other manner.
Speaker 6: It's really important that she'd be able to establish when
Speaker 6: they contacted her.
Speaker 19: I would agree with that.
Speaker 5: So how does she establish? I mean, I imagine they
Speaker 5: would have.
Speaker 6: To show the proof, not herquitn't the burden beyond them?
Speaker 19: Yes, so the dealer must notify you. So that to
Speaker 19: me feels like she comes in and says, look, it
Speaker 19: was seventeen days after the ten days. The dealer is
Speaker 19: going to have to say, no, we notified you that
Speaker 19: the financing wasn't a fruit, So they have to come
Speaker 19: up with the fruit to show that they notified her.
Speaker 19: And oftentimes it does become kind of one of those
Speaker 19: unless there's documents evidence sort of a he said, she
Speaker 19: said type of.
Speaker 7: Yes.
Speaker 19: Of course, of course, credibility carries carries a lot of weight, right,
Speaker 19: So it doesn't mean that you're just going to lose immediately,
Speaker 19: and you can go to court and say, look, this
Speaker 19: is what happened, and here are the phone records that
Speaker 19: I have, and they can say the same thing and
Speaker 19: this judge gets the decide of the jury gets pay.
Speaker 5: Let me ask you something else, Rainer, could you also Mark? Okay,
Speaker 5: go ahead, Mark. Then I we'll say, let's say they
Speaker 5: can't prove there was ten days. Okay, let's let's and
Speaker 5: let's say the court would agree with that that they
Speaker 5: have to prove it. What apends if they lied on income?
Speaker 5: I mean, do they still have ten days to get
Speaker 5: this done? Because a good pointing I'm seeing on here says,
Speaker 5: if you lie on this, you're you're the whole deal's done.
Speaker 5: How does a law look at that good point?
Speaker 19: That's a good point. So if you're a lying on
Speaker 19: the application, they can use that past the ten days
Speaker 19: mark and say, well, you actually lied on the application?
Speaker 8: Yes, get you?
Speaker 5: Yeah, yeah, see, I'm looking at to listen. I don't
Speaker 5: know what a vet tech makes. I take her at
Speaker 5: her word. But they're showing eighty eight thousand month for
Speaker 5: one and then fifty five hundred a month for the other.
Speaker 5: Then when they put down their housing expense per month
Speaker 5: ats twelve hundred.
Speaker 6: Wait, I thought she said seventeen. It was seventeen plus ten.
Speaker 6: So she's saying it was twenty seven days. Dmitri, just
Speaker 6: verify that with her go ahead?
Speaker 5: Mark, Sorry, Well, I'm I'm just curious if something is
Speaker 5: wrong on this form.
Speaker 6: I agree with Raina. If she lied that that's fraud
Speaker 6: no matter what, and they can take the car back
Speaker 6: if she lied.
Speaker 5: Boy, it'd be nice if Larry H. Miller would just
Speaker 5: communicate with us and say, hey, here's the deal.
Speaker 11: I asked them to. I spoke with the general manager
Speaker 11: and he declined to come on the air.
Speaker 5: Well okay, but what he tell you something off air?
Speaker 5: So at least they don't look like a bunch like what, Mark,
Speaker 5: what would you like to know? He'll call, Well, here's
Speaker 5: what I'd like to know. Why are you canceling it?
Speaker 5: Did you contact her within ten days?
Speaker 4: Yes?
Speaker 16: Or no?
Speaker 5: You don't have to come on the air. Or did
Speaker 5: she lie on the credit app? Is there something wrong
Speaker 5: with the credit app? I'll call it again and I'll
Speaker 5: ask yeah. I mean really, that's all we care about
Speaker 5: at this point. I mean, if she lied on the
Speaker 5: credit app, she's cooked. If they contacted her within ten days,
Speaker 5: she's cooked.
Speaker 6: All right, we got to take this break, BRAINA. I
Speaker 6: don't know if you want to give your number out,
Speaker 6: but you're welcome to. I mean, you might have a
Speaker 6: flood of calls on people I want to bring.
Speaker 5: Well, we've got to take this break. But the other
Speaker 5: thing is what they sold.
Speaker 6: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance checkup free, no obligation comparison call
Speaker 6: Compass Insurance paying too much your coverage at dozens of
Speaker 6: insurance companies find out now three O three, seven to
Speaker 6: seven to one help. You'll think you're his only customer
Speaker 6: When you choose Frank durand the Real estate Man dot
Speaker 6: com to list your home with Remax Alliance three oh
Speaker 6: three nine two zero sixteen twenty two. Hi Tom Martino
Speaker 6: here three three three talks seven one three eight two
Speaker 6: five five. Okay, people, we will get to all of
Speaker 6: your calls, I promise. Okay, so really quickly here Carol,
Speaker 6: you're working with BO on justin Garcia. And did you
Speaker 6: contact the Pueblo District Attorney's office?
Speaker 4: Yes?
Speaker 24: I did, and they said that because the contract was
Speaker 24: done in Colorado Springs, that we have to contact the shriffs.
Speaker 24: They want you to contact the sheriff's not the district attorney,
Speaker 24: and they're really investigating it.
Speaker 5: Yeah, bo, could you look into this please?
Speaker 8: Yeah, it's bo I talk to some people. I thought
Speaker 8: the Yeah, we're going to run out of time, so
Speaker 8: so can we talk to her off the air?
Speaker 5: I'm Tom Martine.
Speaker 6: We have more to come on a very very busy
Speaker 6: day on the Troubleshooter network.
Speaker 16: Hang on.
Speaker 6: Go with a sure Thing Denver's Best Roofer Excel roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance check up free no obligation comparison
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three seven
Speaker 6: seven one help. You'll think you're his only customer when
Speaker 6: you choose Frank durand the real estate man dot com
Speaker 6: to list your home with Remax Alliance three oh three
Speaker 6: nine two zero sixteen twenty two.
Speaker 1: Ripped so you don't have the.
Speaker 3: Run in as fast as we can, show Shooter's gonna
Speaker 3: help come.
Speaker 5: Man six is the Troubleshooter Show. No Tom Martino, Hi
Speaker 5: Tom Martino.
Speaker 6: Here three oh three Martinos the number three oh three
Speaker 6: sixty seven eight four sixty six. Just give us a
Speaker 6: call twenty four seven. We'll get you on the air.
Speaker 6: And we also have the KHO number here in the studio.
Speaker 6: The iHeart number is three oh three seven one three
Speaker 6: talk seven one three eight two five five.
Speaker 5: Of course you can always.
Speaker 6: Text us and the iHeart texting is five seven seven
Speaker 6: three nine. That's the short code. Put Tom in the
Speaker 6: message and we will get it five seven seven three nine.
Speaker 5: Or you can text my.
Speaker 6: My personal Google voicemail. Personal comes right to my cell
Speaker 6: phone and guys, I'm serious, I get every message and
Speaker 6: that is seven four seven nine nine nine fifty two eighty.
Speaker 6: Welcome to the show today. Let's go to the phones.
Speaker 6: Ron has an issue with his apartment flooding, and he
Speaker 6: was working with Deputy Bow. Hi Ron, So Hey, Ron,
Speaker 6: welcome Ron. Let's recap what happened? Was this the one
Speaker 6: with the bow? Is this the one where it turned
Speaker 6: out to be a heat exchanger.
Speaker 9: Yes, the air conditioning system froze up and punched a
Speaker 9: hole in the heating the water heating coil, and he
Speaker 9: had a major leaking and they blamed him. They blamed it,
Speaker 9: and they're charging him for the repair and the replacement
Speaker 9: of the.
Speaker 6: Coil, which is ridiculous. I mean, he there was no
Speaker 6: way he caused it.
Speaker 9: No, So, Ron, I talked to you over the weekend.
Speaker 9: I mean we've you've called in several times. There's really
Speaker 9: nothing more I can do. I've made my statement.
Speaker 5: Well what is it right now? Are they still trying
Speaker 5: to collect from him?
Speaker 8: Tell us Ron? Do they what do they want?
Speaker 5: What's the latest jet? Well?
Speaker 4: The lightest was I think.
Speaker 14: Bo told me he had spoken with the with the
Speaker 14: regional manager Donovan, and he told both that, and he
Speaker 14: told both that I owe the money and I can
Speaker 14: work payments out. And I disagree with that.
Speaker 6: I disagree you all the money too, So here's what
Speaker 6: you're going to have to do. You're gonna have to
Speaker 6: This is a legal issue right now. I mean, they're
Speaker 6: going to come after you, but they can't get any
Speaker 6: money from you until you volunteer it.
Speaker 5: So are they are they threatening? What are they threatening
Speaker 5: right now?
Speaker 14: Well, they put a demand letter for a full payment
Speaker 14: of three thousand. They doubled. They had a fifteen hundred
Speaker 14: onto my regular rent.
Speaker 6: Rent And wait a minute, are you kidding me? No, no,
Speaker 6: they are adding money onto you. When you say your
Speaker 6: regular rent?
Speaker 5: Is this a rental?
Speaker 8: He's a tenant, Tom, Now, how did it get to
Speaker 8: be the.
Speaker 6: Well even wait, wait wait, even if it was your fault,
Speaker 6: they would go to your landlord who's trying to collect
Speaker 6: from you, the hoa or your landlord.
Speaker 14: The manager, Yes, I guess she's the landlord, but the
Speaker 14: manager of that complex.
Speaker 5: It's Mercy how yeah, Toms? Is it all rent Are
Speaker 5: they all rentals?
Speaker 7: Yeah?
Speaker 5: Okay, I get it. So in other words, they're all
Speaker 5: rentals and the landlord is trying to collect.
Speaker 8: From you, which is Mercy housings. They own the property.
Speaker 6: By the way, I can't find this call for anything.
Speaker 6: I said, did you use the name ron when.
Speaker 5: You called in before. Yeah, okay, I can't find him anywhere.
Speaker 8: But anyway to find where he is.
Speaker 6: It's okay, it's okay. So here's the deal man. I
Speaker 6: don't understand how they plan on getting the money, but
Speaker 6: they're adding it to your rent and if you don't pay,
Speaker 6: they're going.
Speaker 5: To evict you.
Speaker 6: But how do they didn't they say something about he
Speaker 6: turned on something for too long and it froze something up.
Speaker 8: Okay, I'll tell you, I'll recap.
Speaker 5: That's okay.
Speaker 9: He called in on September second, at one o'clock hour.
Speaker 9: They're blaming him for the failure of the unit freezing
Speaker 9: up because he turned the thermostat down that caused the
Speaker 9: coil to freeze up. That couldn't be anything further than
Speaker 9: the truth. I went out to the property.
Speaker 5: I looked at it.
Speaker 9: The reason it failed because there's not enough refrigerant in
Speaker 9: a system and that froze up, not because of him
Speaker 9: turning the thermostat down.
Speaker 8: That add nothing. Now, it's possible it could have done something,
Speaker 8: but not in this.
Speaker 9: Case, because I believe when I went out there the
Speaker 9: first time, I said, you need to get the landlord
Speaker 9: needs to get a professional contractor there to double check
Speaker 9: this because the leak is going to happen again.
Speaker 8: And now, Ron, did it leak twice? Did it leak again?
Speaker 14: Not since they changed the thermost that it did leak
Speaker 14: again after the second and I notified them and they
Speaker 14: came and changed the thermostat when I was at work.
Speaker 14: I guess they went inside my unit and changed the
Speaker 14: thermos stat.
Speaker 9: Okay, well there's reason leaked because the air. Now I
Speaker 9: talked to this Donovan Jacob, he's the vice president of
Speaker 9: Mercing Housing that controls your apartment complex. He admitted to
Speaker 9: me that on the first service call they had to
Speaker 9: add refrigerant to the air conditioner, which tells me that's
Speaker 9: what caused the leak to begin with.
Speaker 8: But he's not going to take my word for it,
Speaker 8: because how much do they.
Speaker 5: Want you to pay?
Speaker 14: Fifteen hundred? About fifteen eighty a thousand, five hundred.
Speaker 9: So so Ron, Donovan told me they they're not evict
Speaker 9: you over this, They're going to have you make payments.
Speaker 8: But I agree, he.
Speaker 5: Doesn't want to make payments.
Speaker 6: You know what I say, you do, Ron, I say,
Speaker 6: you're taking the small claims court for fifteen eighty so
Speaker 6: you can now reimburse them and claim that you're you
Speaker 6: are now damaged by fifteen eighty because that's what they're
Speaker 6: charging you, and you don't believe you owe it.
Speaker 5: How about that? Take them the small claims court? Damn it?
Speaker 5: Why not for fifteen eighty.
Speaker 14: I'm at the demand letter, so I pay it or
Speaker 14: get evicted.
Speaker 4: I guess they should me.
Speaker 8: You wouldn't get a victed And I'm more un happy
Speaker 8: to write some kind of state.
Speaker 5: I'm not so sure what they're doing is legal. We
Speaker 5: should get Brad O'Brien on and ask I don't think
Speaker 5: they can tack on to someone's rent.
Speaker 6: Okay, good idea. Okay, so that and and so they're
Speaker 6: adding it. They're adding payments to your rent.
Speaker 5: I don't think they can legally do that.
Speaker 14: Yes, you know, and it shouldn't be paid by the
Speaker 14: tenth of October.
Speaker 5: I'm like, wow, man, this is crazy.
Speaker 6: So you're saying bo you talk to the management, right.
Speaker 9: I talked to the vice I talked to the vice
Speaker 9: president of Mercy Housing who actually knew.
Speaker 5: Knew this and is Mercy Housing subsidized?
Speaker 8: Yes, this is all subsidized housing.
Speaker 6: And well, okay, is it Section eight No it's I
Speaker 6: don't know what it is, but it's then there's somebody
Speaker 6: above them if it's subsidized, and they're not allowed to
Speaker 6: treat their tenants unfairly.
Speaker 9: I've called three times. The only thing I can do
Speaker 9: is the rite a statement as to what happened. But
Speaker 9: Ron is no way at fall for this unit, uh
Speaker 9: the coil leaking.
Speaker 6: You know Ron by the way, I mean the bo
Speaker 6: is an expert in the HVAC business, So you can
Speaker 6: use that.
Speaker 5: Ron.
Speaker 6: I would take them to small Claim Score for the
Speaker 6: losses you're being forced to pay.
Speaker 5: God, well, I really mean to have to have the losses.
Speaker 9: Okay, But but okay, Tom, I can write a statement
Speaker 9: for him to use.
Speaker 5: Let's just ask Bradley and see what he says. All right,
Speaker 5: we will do that. Well, let's just do that. Three
Speaker 5: oh three seven one three talk seven one three eight
Speaker 5: two five five. Okay, We're gonna take this break.
Speaker 6: Then we have more coming up on the Troubleshooter Show,
Speaker 6: Denverregen dot com. I'm having another session of hair restoration
Speaker 6: done with stem cells and they also do pain management
Speaker 6: and joint you know, anything with joints or tendons or
Speaker 6: muscles with stem cell therapy. They're great people. Denverregen dot com.
Speaker 6: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance check up free, no obligation. In comparison,
Speaker 6: call Compass Insurance. Paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three all three, seven
Speaker 6: to seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: all three nine two zero sixteen twenty two. Hi Tom
Speaker 6: Martine here three all three seven one three talks seven
Speaker 6: one three eight two five five. Let's continue here and
Speaker 6: uh what is your uh? Run what we're gonna do
Speaker 6: here with Ron? We We really, I mean we really
Speaker 6: have to call BO, call the housing authority whoever is
Speaker 6: above them.
Speaker 5: Now let's go to Richard.
Speaker 6: Richard, what is going on with your Oh we were
Speaker 6: going to get one of our estate planning attorneys on,
Speaker 6: so I'm hoping Katschina. When when Richard came back, it
Speaker 6: was for that reason I mentioned in the beginning of
Speaker 6: the show.
Speaker 5: Did we get any of them? Are any of them
Speaker 5: available today?
Speaker 23: Not yet yet?
Speaker 7: Not yet?
Speaker 10: Okay, so I can try to rebook him for tomorrow.
Speaker 6: Why are they not available? Are they in court or
Speaker 6: busy or what?
Speaker 12: They're just not answering.
Speaker 5: Okay.
Speaker 6: So we need to know about undoing a quit claim
Speaker 6: deed and what it does to his basis and if
Speaker 6: he can unscrew up what his dad did by quit
Speaker 6: claiming the house to him? Is David Salisbury around? Can
Speaker 6: we try calling him? He's retired, but I want to
Speaker 6: know if.
Speaker 5: He'll Yeah, he's got a lot on his plate right now. Okay,
Speaker 5: got it.
Speaker 6: We're going to have to get some new experts, some
Speaker 6: backups because we're having problems in all areas when it
Speaker 6: comes to experts, we're being tapped out. So I got
Speaker 6: to clear some of these off. I'm sorry, Richard, I'm
Speaker 6: so sorry you waited. We're trying to get this person
Speaker 6: on Gianna. What's going on with your twenty nineteen Chevy Silverado, Gianna?
Speaker 12: Yes, So we bought the Silverado.
Speaker 25: Two days later, the check in July came on and
Speaker 25: so my husband checked the codes and it said it's.
Speaker 7: A oil pump.
Speaker 6: Did you ever check it before you bought it, before
Speaker 6: you bought it, Gianna, did you guys ever nabache it?
Speaker 16: Okay?
Speaker 5: Where'd you buy it? Eighty I Motorsport eighty I motor
Speaker 5: Where is that?
Speaker 25: It's on the South Savannah Okay, okay, So what happened?
Speaker 25: So then the check engeline went off.
Speaker 12: For like, I don't know, a few days. Then it
Speaker 12: comes back on. So in the meantime, the water pump
Speaker 12: went out. My husband fixed out on his own. But
Speaker 12: then we took it to the shop for the code
Speaker 12: that said it was an oil pump. So it's been
Speaker 12: in the shop and they said that the oil pump
Speaker 12: is leaking into the engine. It needs a whole new engine.
Speaker 7: Yeah.
Speaker 12: So we had a warranty on it. We bought the
Speaker 12: warranty at oh you did the dealerships?
Speaker 21: I did.
Speaker 12: But then the inspector came out and looked at the
Speaker 12: truck and like it was four days before it went
Speaker 12: into the shop. My husband changed the tires on it
Speaker 12: and they said that avoided the warranty, so they denied
Speaker 12: the claim.
Speaker 6: Wait wait, wait, wait, wait, because your husband changed the tires, they're.
Speaker 12: Saying that they're not tires that go on there because
Speaker 12: there I.
Speaker 25: Don't know if it's a different I don't know the
Speaker 25: specific funds, like.
Speaker 4: What's fund to do something?
Speaker 6: Are they reasoning it did something to the drive chain?
Speaker 6: The drive train means.
Speaker 12: They said that, like even the shop where it's that said,
Speaker 12: it would have nothing.
Speaker 5: To do with the Indians just looking.
Speaker 6: They're looking for a technicality and and they.
Speaker 12: Have it in their writing. It says if you change
Speaker 12: like two. When I looked at it, it said something
Speaker 12: about like I can't think it's the word, but basically
Speaker 12: when you change the stock, that voids their warranty. So
Speaker 12: they okay, what is the.
Speaker 5: Name of the warranty, p w I, I believe p
Speaker 5: w I warranty?
Speaker 6: How much did you pay for that? Are they going
Speaker 6: to give that money back?
Speaker 12: So the dealership canceled that warranty and I guess find
Speaker 12: us up with a new on.
Speaker 6: But in the meantime, well, well no, no, no, no,
Speaker 6: the new one's not going to cover you pre existing condition.
Speaker 5: So when they signed you up for a new one,
Speaker 5: what did that cost you?
Speaker 12: So they said it's the same price.
Speaker 5: No, no, no, why would you do that? Why wouldn't
Speaker 5: you just get the twenty five hundred bucks.
Speaker 12: They didn't ask me, They did it on their own.
Speaker 5: This sucks. This totally sucks.
Speaker 12: They told me to take the truck to their mechanic
Speaker 12: because they don't believe it needs a new engine. I
Speaker 12: did that, and they called me Friday and said it's
Speaker 12: just a censor in the oil pump. I said, are
Speaker 12: you sure, because why would a whole different place it
Speaker 12: needs a whole new engine.
Speaker 6: Well, we need to have it somewhere where we trust, okay,
Speaker 6: So anyway, where'd they what's the first place you took
Speaker 6: it to.
Speaker 12: A donation Chevy?
Speaker 5: Yeah, I wouldn't trust them. Where else did you go? Second?
Speaker 12: No, now it's at.
Speaker 5: Does it seem to run fine?
Speaker 12: It seems to run fine.
Speaker 7: You.
Speaker 5: I would doubt if there was a problem with that
Speaker 5: oil pump, not the sensor, that that thing would run fine.
Speaker 5: But I want to ask something. Where's the second shop?
Speaker 12: The second shop is called hang on. They just called me,
Speaker 12: and I don't even I can't think. Let me look
Speaker 12: up the name.
Speaker 5: Well would they quote you on the sensor? It couldn't
Speaker 5: be that much.
Speaker 19: Yeah, I have to look up the name.
Speaker 6: I I okay, forget the name. You need to take
Speaker 6: it somewhere we know and trust. Where's the truck right now?
Speaker 5: Do you know where it is?
Speaker 25: Yeah, it's on Evans.
Speaker 12: It's a shop that the dealership.
Speaker 7: Sent me to.
Speaker 6: Okay, you need to go to someplace that you know
Speaker 6: and trust for another estimate.
Speaker 5: Does it drive?
Speaker 4: It does?
Speaker 12: But I had it toad just because I don't want
Speaker 12: them to say you drove it and you cause more damage.
Speaker 6: You're not a bad idea. You need you need to have,
Speaker 6: you need to have another opinion. I don't trust either.
Speaker 12: The dealership said is that they'll pay. So they told
Speaker 12: me that if they change the oil pump, it's a
Speaker 12: seventy percent chance that'll fix it. If not, it needs
Speaker 12: a whole new engine and that'll be seven thousand, and
Speaker 12: the oil pump is two thousand, and the dealership agreed
Speaker 12: to pay all of it, the two hundred of changing
Speaker 12: the oil pump. But that's where I'm stuck. I'm like,
Speaker 12: do I take a seventy percent chance.
Speaker 7: Or what do I do?
Speaker 1: Well?
Speaker 6: Wait a minute, but they say the seventy percent chance
Speaker 6: is that the sensor will fix it, and if it doesn't,
Speaker 6: the dealer says they'll pay for everything else.
Speaker 5: Is that what they said?
Speaker 6: Not?
Speaker 12: The censor that they'll change the oil pump completely, and
Speaker 12: that's two thousand because the sensor.
Speaker 5: Now, okay, but what about the engine? What if it
Speaker 5: needs a whole engine?
Speaker 12: That's where I'm where. I called the dealership back and said, okay,
Speaker 12: so what if we fix this? I'd pay two hundred
Speaker 12: out of my pocket. You guys pay the rest of
Speaker 12: the two thousand. What happens when the engine goes out?
Speaker 7: Where am?
Speaker 1: I said? Well?
Speaker 5: No, no, no, no, how many miles on this?
Speaker 1: Wait?
Speaker 5: Wait?
Speaker 7: Wait?
Speaker 5: How many you didn't buy a new car? Dear? How
Speaker 5: many miles on it?
Speaker 4: Nine?
Speaker 6: Okay, well you didn't buy a new car, although ninety
Speaker 6: thousand it should last longer than that. But even if
Speaker 6: it did, I mean, really and truly, you have to
Speaker 6: take some responsibility if it needs an engine.
Speaker 5: I mean truly. You know, here's the thing. I want
Speaker 5: you to get the car checked before you do anything, and.
Speaker 6: Then you can take it back and get the damn
Speaker 6: oil pumped done by them if it needs one.
Speaker 5: But I can't. I have to tell you.
Speaker 6: If you don't take it somewhere we know and trust,
Speaker 6: then I can't help you.
Speaker 5: I just can't. And I don't know what it's going
Speaker 5: to cost you, but you tell the dealer.
Speaker 6: Listen, you know I need to have a third opinion, mine,
Speaker 6: not yours, and not AutoNation. I want my own opinion
Speaker 6: right now. And I guarantee you if you take it
Speaker 6: to one of our people, they're not going to lie
Speaker 6: to you.
Speaker 5: Then we take it step by step. So where is where?
Speaker 5: Where is the car located? Right now? You said you
Speaker 5: don't even know? Is that right?
Speaker 12: Well, the name Sarah's working with my hys nakers. It
Speaker 12: is all in his name. So I've been trying to
Speaker 12: call it.
Speaker 5: Okay, here's what I want you to do.
Speaker 6: I want I want you to take it to one
Speaker 6: of two places, okay, and Kachina will give you both,
Speaker 6: give her caimeraants and share it in. At this point,
Speaker 6: let's just see if we can get it done and
Speaker 6: see what's going on.
Speaker 5: Okay, Wow, Okay, So.
Speaker 6: Just just do that, and I'm hoping, I'm really hoping
Speaker 6: it'll it'll solve the problem. Three oh three seven one
Speaker 6: three talk seven one three eight two five five. Pro
Speaker 6: Bid energy if you need solar, pro bid energy dot
Speaker 6: go with a sure thing Denver's best roofer Excel Roofing
Speaker 6: Dot com. You don't pay a cent until you're content
Speaker 6: wait time for an insurance checkup free, no obligation. In comparison,
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three all three seven
Speaker 6: seven one help. You'll think you're his only customer when
Speaker 6: you choose Frank durand the real estate Man dot com
Speaker 6: to list your home with Remax Alliance three all three
Speaker 6: nine two zero sixteen twenty two bo Hi, Tom Martine,
Speaker 6: you're a troubleshooter.
Speaker 5: Three three seven one three talks. We're Tim. What's going
Speaker 5: on with you? Tim? Welcome to the show. What's happening?
Speaker 7: Hey? Tom?
Speaker 4: How's it going?
Speaker 5: What's going on?
Speaker 7: Man?
Speaker 4: Let me I'm at work. Let me get into a
Speaker 4: place where I can talk to you about this. So
Speaker 4: it it's similar to the last dollar that you had.
Speaker 4: I for just a vehicle from Booth.
Speaker 5: Motors and longmart What kind of vehicle?
Speaker 4: Twenty one crew WRXSCI has eighteen thousand miles prig price
Speaker 4: was about thirty five thousand. I put five thousand dollars
Speaker 4: down and I've driven it a total of five times
Speaker 4: before the suspension in the rear end just totally gave out.
Speaker 6: Well, did you have it checked out? I'm going to
Speaker 6: ask this a million times over my lifetime.
Speaker 5: I've asked it. Did you get it checked out before
Speaker 5: you bought it?
Speaker 6: No?
Speaker 5: Did you buy it as is?
Speaker 7: Yeah? So I is.
Speaker 6: That means if you drove off the lot, if you
Speaker 6: Here's what it means, Okay, I want everyone to hear
Speaker 6: it over and over and over and over and over
Speaker 6: and over and over, and maybe we can help you.
Speaker 5: Maybe not.
Speaker 6: First and foremost, it means if you drive a block
Speaker 6: and it breaks down, it's your problem.
Speaker 5: That's what it means. That's what as means. What it
Speaker 5: doesn't mean is that they can lie to you.
Speaker 6: Now, I know what you're going to say, because everyone
Speaker 6: says it they lied to you.
Speaker 5: I assume you bought a warranty and the warranty is
Speaker 5: not covering it. Is that the case?
Speaker 1: Tim?
Speaker 4: So it's been looked at twice by jam Subrew.
Speaker 6: I need to ask you this first. Did you buy
Speaker 6: a warranty?
Speaker 4: Yes, it felt like I really didn't have any choice,
Speaker 4: but it was a bumper and a bumper extended warranty
Speaker 4: on the vehicle.
Speaker 6: Yeah, they they mean nothing on used cars. They mean
Speaker 6: absolutely nothing.
Speaker 5: So what was wrong with the car? First and foremost
Speaker 5: that you brought to the warranty?
Speaker 4: So I didn't bring it to the warrant yet, I
Speaker 4: think it to Don Fibru and had them look over
Speaker 4: the vehicle to see if because I had a bad
Speaker 4: why did.
Speaker 6: Why did you have them wait? So you took it
Speaker 6: to be checked out after you bought it? Correct, that's
Speaker 6: asked backwards?
Speaker 5: What did they find?
Speaker 4: So they found that the vehicle, there was a piece
Speaker 4: behind the bumper that was broken off. There was four
Speaker 4: rims on the vehicle that didn't belong on the vehicle.
Speaker 4: They were actually so small that you could not uh
Speaker 4: balance at tires because the great caliber would which.
Speaker 6: Would you would you would have you would just you
Speaker 6: would have discovered had you get it checked out before
Speaker 6: you bought it. But but again, and I'm emphasizing this
Speaker 6: not for you, it's too late, but.
Speaker 5: For every every every every every.
Speaker 6: Other dumb ass who's out there buying a used car
Speaker 6: and not getting it checked out. So out Shomp tells
Speaker 6: you all this stuff is wrong.
Speaker 5: The warrant. He's not going to cover pre existing conditions?
Speaker 5: Is that right?
Speaker 4: So Champ tells me it's one hundred dollars if I
Speaker 4: take out the brand new rims and tires that it
Speaker 4: needs on the vehicle. I'm like, okay, I'll pay this. Well,
Speaker 4: I expected to pay some money because you know of
Speaker 4: exactly what you're telling me. It's a US vehicle.
Speaker 5: So Champ says it shomp estimated how much to fix.
Speaker 4: It twelve hundred if we take out the thirty five
Speaker 4: hundred for the rims entire. So I said, okay, go
Speaker 4: ahead and do the work.
Speaker 6: What does that mean take out the thirty five hundred
Speaker 6: for rins?
Speaker 16: What does that mean?
Speaker 5: I don't even know what that means. You say were
Speaker 5: the wrong size.
Speaker 4: Yeah, they were trying to sell me rims and tires
Speaker 4: that were the right side.
Speaker 5: Well what what what did then?
Speaker 6: If you fix it, though, and you got the wrong
Speaker 6: size on there? What good would that do?
Speaker 5: They're saying the calipers rub up against it.
Speaker 6: Now, what I'm saying, Mark is he's telling them to
Speaker 6: fix it without replacing the wheels and tires.
Speaker 4: Yeah, why would you do that?
Speaker 6: Why would you pay for repairs and keep the very
Speaker 6: items that caused the need for repairs?
Speaker 5: Why would you do that?
Speaker 4: No, that's that's not because the need for repairs.
Speaker 16: So let me back up.
Speaker 4: Before I purchased this vehicle, I was shown the carfax
Speaker 4: because I asked, I requested to see the carfat What
Speaker 4: happened was they showed me a carfax that only described
Speaker 4: this vehicle as driving into a ditch. Last Friday, I
Speaker 4: got a carfax from Chump Subrew which had a lot
Speaker 4: more items on it than the one they showed me
Speaker 4: had the dealership.
Speaker 6: Then if they lied to you, is that that is
Speaker 6: truly a reason to get your money back. But let
Speaker 6: me explain some of the problems you have here. And
Speaker 6: I've said this before. There is not one good car
Speaker 6: dealer in Longmont, Colorado, not one, not one, not one?
Speaker 6: And and Booth is one of the worst. Okay, Longmont
Speaker 6: mark what is it? What is it about Longmont?
Speaker 1: What is it?
Speaker 5: I have no idea, but but you you can attest
Speaker 5: to that.
Speaker 7: Right?
Speaker 5: Have we gotten complaints out of Longmont of every car?
Speaker 6: I mean, we get more complaints on cars out of
Speaker 6: Longmont than all of the metro area.
Speaker 5: I'd agree, How the hell does that happen? And what
Speaker 5: who's second Greeley? But where where does this whole thing stand?
Speaker 21: Now?
Speaker 7: Man?
Speaker 4: So here's what happened. So I take the car home.
Speaker 4: After this, I show up to pay the twelve hundred dollars.
Speaker 4: They tell me I don't owe them a diet, which
Speaker 4: I thought was odd, and I'm like, okay, well all right,
Speaker 4: I'll get the car they get home, so I did.
Speaker 4: I drove it the next morning to Golden and back
Speaker 4: to my house because they had to go.
Speaker 7: John.
Speaker 5: Wait, what did shop? Wait, did Hump fix it or not?
Speaker 4: Yeah? They fixed it, they aligned it.
Speaker 5: They they fix it free of charge. They fixed it
Speaker 5: free of charge. Sounds like they probably hit up his
Speaker 5: warrant to your thought they were Did they fix it
Speaker 5: free of charge?
Speaker 7: Yes?
Speaker 4: I didn't pay anything.
Speaker 6: Okay, So what's going on now, let's get to that part.
Speaker 1: Oh.
Speaker 4: I drive it the next morning and it's fine. I
Speaker 4: go to Golden, some home park the vehicle. I love
Speaker 4: my Yeah.
Speaker 5: I don't need to know.
Speaker 6: I can't have a day by day, sir, I cannot
Speaker 6: have it. I need to know today what's wrong with
Speaker 6: the car today.
Speaker 4: So that's what I'm getting to.
Speaker 5: No, don't get to it. No, no, hold, I don't
Speaker 5: want the day by day. I want to know today
Speaker 5: what is wrong with their car?
Speaker 4: Today, so when my wife is driving it.
Speaker 5: No, put them on hold. No, I'm not going to
Speaker 5: do this anymore.
Speaker 1: No.
Speaker 5: Sorry. See do you understand that?
Speaker 1: I know.
Speaker 6: I know people are saying, don't interrupt, don't interrupt, don't interrupt.
Speaker 5: I have a certain amount of time to.
Speaker 6: Do a radio show, and I swear to God, if
Speaker 6: I let people tell me stories, it will never get done.
Speaker 6: If you can tell me Tim what's wrong with your
Speaker 6: car today, I will take your call. If you can't,
Speaker 6: you're gonna have to go somewhere else to get help.
Speaker 6: I can't hear the story yet. I will ask questions
Speaker 6: if we need the story. And some stories are interesting,
Speaker 6: but frankly, I can't hear about your wife driving, then parking,
Speaker 6: then she went into the convenience store, and then you
Speaker 6: got in the car, and then you took it to
Speaker 6: the car wash, and then you had a burger or two,
Speaker 6: and then you got back in your car. I need
Speaker 6: to know what is wrong with your car today. If
Speaker 6: you can do it, check with him, Kachina. We'll go
Speaker 6: back to them. I'm Tom Martinez. We have more coming up.
Speaker 6: Go with a sure thing Denver's Best Roofer Excel Roofing
Speaker 6: Dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance checkup free, no obligation. In comparison,
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three seven seven to one.
Speaker 4: Help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate Man dot com to list your
Speaker 6: home with Remax Alliance three oh three nine two zero
Speaker 6: sixteen twenty two. All right, listen real quick. Here by
Speaker 6: the way, Excel Roofing is still here. We do have
Speaker 6: some questions for them. Three oh three seven sixty one
Speaker 6: sixty four hundred is their number. So Tim bought a
Speaker 6: car at Booth Motors in Longmont, and there's something wrong
Speaker 6: with the suspension, and he bought an extended warranty, but
Speaker 6: they're not going to cover pre existing conditions.
Speaker 5: I don't blame him for.
Speaker 6: Being pissed off, and I'll tell you why, because they
Speaker 6: showed him what he said is a bogus carfax.
Speaker 5: I think that's alone. That alone constitutes.
Speaker 6: Fraud if he truly has a copy of both car
Speaker 6: faxes and can show that they showed him the wrong one,
Speaker 6: or they put took stuff off of it or hid
Speaker 6: stuff from him, that's going to be bad news for them.
Speaker 5: So right now, where's your car and what's wrong with it?
Speaker 7: Tim?
Speaker 4: It is sitting at some subru There's like forty five
Speaker 4: hundred dollars worth of rear suspense and damage. The problem
Speaker 4: is that the front control arms is pushed through the
Speaker 4: body and they're telling me that that is possible irreversible
Speaker 4: damage to the frame.
Speaker 5: Hey, let me ask you something.
Speaker 6: So little when you took it to Shamp the first
Speaker 6: time and they claim they fixed it and you didn't
Speaker 6: owe them anything, what did they do?
Speaker 4: They did an alignment, which I saw the paperwork. It
Speaker 4: was all green. It wasn't your typical kind of alignment
Speaker 4: paper that I've ever seen. Usually it shows you and.
Speaker 5: Really, why did they do it?
Speaker 1: Free?
Speaker 5: Why did they do it? For sure they build the company, man.
Speaker 4: That's a call that I'm going to make today. But
Speaker 4: I'm assuming that they build the warranty because the front
Speaker 4: of the car does say booth motors on it, so
Speaker 4: I'm maybe they connected the dots.
Speaker 10: I'm not sure he listened, Tim, Maybe Tom, could you
Speaker 10: please take line one?
Speaker 7: All right?
Speaker 5: There are booth motors, Nick, Booth, Nick Booth, go ahead.
Speaker 5: We only have a few minutes, but Mark, you can
Speaker 5: continue with him.
Speaker 26: Go ahead, Nick, Yeah, I just wanted to say that
Speaker 26: that we watched the video and on the video of
Speaker 26: his first inspection, they clearly state that alignment was going
Speaker 26: to be done and that they did a full undercarriage
Speaker 26: inspection there was no damage. And then a week later
Speaker 26: he gets another video and they clearly say on the
Speaker 26: video that this damage was not present a week ago.
Speaker 26: And now an alignment obviously could not have been done
Speaker 26: with the undercarriage in that condition, and clearly.
Speaker 21: The vehicle had been wrecked.
Speaker 23: He sent that video.
Speaker 4: I don't know why he was sent us that video.
Speaker 6: So Nick, are you saying are you saying he he
Speaker 6: actually wrecked its?
Speaker 26: He obviously did, and it's on video, and he sends
Speaker 26: us the video. It's insane that we're even arguing about this.
Speaker 5: I didn't know about that.
Speaker 16: Yeah, Seamp Schump sent that.
Speaker 26: Schrump has its on video of and I'll send you
Speaker 26: the video of Sean Excellent.
Speaker 14: Saying that the vehicle had been wrecked and who was
Speaker 14: their left time?
Speaker 5: Okay, you know what this this is new information? Tim?
Speaker 5: Did you wreck that car?
Speaker 4: No, that vehicle was not wrecked. And I have a
Speaker 4: friend who owns a dealership. He looked at the fact
Speaker 4: the car back report and he said that this vehicle
Speaker 4: was a salvage titled vehicle prior to Booth Motors purchasing it.
Speaker 5: And they never mentioned that, Nick, was this a salvage vehicle?
Speaker 1: Nick, it was.
Speaker 14: It was branded.
Speaker 26: It was a branded title and he signed a branded
Speaker 26: title to closure.
Speaker 1: We have wait.
Speaker 6: Wait, so he signed a disclosure saying it was branded.
Speaker 7: Correct, Man, I was.
Speaker 4: Told from your sales guy, is that this vehicle showed
Speaker 4: up to Booth as a salvage title, but you chucked
Speaker 4: into it and that it was deemed that it was
Speaker 4: no longer doubt.
Speaker 5: Well, that's true. That's true.
Speaker 6: If they hold on that, that's true because it was
Speaker 6: put back.
Speaker 1: On the road.
Speaker 4: But they didn't put it back on the road in
Speaker 4: the right way.
Speaker 7: They didn't.
Speaker 6: Oh, this is gonna be complicated, Mark, do you want
Speaker 6: to we should continue to We're running out of time, folks,
Speaker 6: hang on, Okay, both of you hanging on. I'm Tom Martino.
Speaker 6: Wow is this complicated? Plus, don't forget we have excel
Speaker 6: roofing with us in the house with Henry Brett's more
Speaker 6: coming up on the Troubleshooter Show. This is promising to
Speaker 6: be exciting. Wow three all three seven to one to
Speaker 6: three talk.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com.
Speaker 6: You don't pay a cent until you're content. Time for
Speaker 6: an insurance check up free, no obligation. In comparison, call
Speaker 6: Compass Insurance paying too much your coverage at dozens of
Speaker 6: insurance companies find out now three oh three seven seven
Speaker 6: to one help. You'll think you're his only customer when
Speaker 6: you choose Frank durand the real estate Man dot com
Speaker 6: to list your home with Remax Alliance three oh three
Speaker 6: nine two zero sixteen twenty.
Speaker 2: Two Ripped up News need advice so you don't have.
Speaker 1: Come run in just as fast as we can.
Speaker 2: Show Shooter's gonna help come man.
Speaker 5: This is the Troubleshooter Show Now, Tom Martinez, Welcome. Welcome,
Speaker 5: my friends to the only show of it's kind. We
Speaker 5: are here to solve problems, answer questions, take complaints. Our
Speaker 5: goal in life is to make your life not only
Speaker 5: a little more entertaining, but just a little bit better.
Speaker 5: You've been ripped off for taking advantage of we have
Speaker 5: solve problems to the tune of over three hundred million, Yes,
Speaker 5: million dollars cash merchandise exchange is refund That's.
Speaker 7: What we do.
Speaker 5: We also like getting to the bottom of stories. Right now,
Speaker 5: we have a very interesting one. In fact, we've got
Speaker 5: the owner of Booth Motors on nick Booth and Tim
Speaker 5: called up last hour and said he bought a vehicle.
Speaker 5: In fact, let me recap this with Tim real quick.
Speaker 5: I want to make sure I know where he's coming from.
Speaker 5: But Tim, you're basically saying you bought the vehicle at
Speaker 5: Booth Motors. You brought it over to a dealership and
Speaker 5: the dealership did an alignment. They also let you know
Speaker 5: at that time that the tires and wheels were not
Speaker 5: the correct size for the vehicle, but they didn't charge
Speaker 5: you anything they did in alignment. What else did the
Speaker 5: dealership do when they did the alignment the original time, Tim, Well,
Speaker 5: they did the.
Speaker 4: Alignment, he replaced the cabin filter, they serviced the front
Speaker 4: and rear differential, and replaced the broken piece behind the bumper.
Speaker 5: And they said everything else was in good shape at
Speaker 5: that point.
Speaker 4: Right, That's what they did, And you have.
Speaker 5: The alignment print out at that time where they actually
Speaker 5: dialed in your alignment. They usually give you afore and after.
Speaker 4: They gave me an after.
Speaker 5: Well that's fine. So I mean they gave you an
Speaker 5: after showing those before.
Speaker 4: I do have a green seed that shows what it
Speaker 4: came out to be.
Speaker 5: Yeah, okay, that's great. Hold on now now I'm going
Speaker 5: to put him on hold, Nick Booth to recap with you.
Speaker 5: You're basically saying Tim is in the wrong here because
Speaker 5: a week or so after they did the alignment, the
Speaker 5: cabin air filter, the differential services, Tim brought it back
Speaker 5: there and it needed all kinds of other work. So
Speaker 5: you're saying that when you sold him the car that
Speaker 5: second time, when he went back, all that damage must
Speaker 5: have been caused by Tim or whoever was driving the
Speaker 5: car at that period of time. Because Tim actually sent
Speaker 5: you a video, and I know you sent the video
Speaker 5: to us, but what does the video show.
Speaker 26: The first video shows that they did a full inspection
Speaker 26: and as he said, they said.
Speaker 4: There's a wheel fit run.
Speaker 26: They were from a WX not a WXSTI placing the
Speaker 26: wheels and tires. And then they said they're going to
Speaker 26: do an alignment, and they said they did a full
Speaker 26: undercarriage inspection. This is barbatim and everything.
Speaker 4: Else looks good.
Speaker 26: And then the next video a week later says that
Speaker 26: there's damage to the left rear control arms and trailing
Speaker 26: arms the left, the front right side, and the rear
Speaker 26: right side.
Speaker 14: So all three, three out of four wheels had.
Speaker 26: Damage to them. And they said this was not like
Speaker 26: this a week ago, and the car could not have
Speaker 26: been aligned in this condition, and clearly it had been wrecked.
Speaker 26: That's on the video that he sent to us.
Speaker 5: So Tim, Tim, if what Nick is saying is true,
Speaker 5: and I can't imagine he's making this up, how would
Speaker 5: it possibly be that different a week later if you
Speaker 5: were someone at you know, or your wife or someone
Speaker 5: didn't create the damage, how's it even possible.
Speaker 4: I don't know how it's possible. Honestly, my wife was
Speaker 4: driving the vehicle and the rear end collapsed on her
Speaker 4: while she was driving. Yet, here's a really easy way
Speaker 4: to put an end to this. I will take a polygraph.
Speaker 5: That's not an easy way to put an endo it.
Speaker 5: I mean the proof that at the video they have
Speaker 5: one thing from the same dealership. When you picked it
Speaker 5: up from that dealership, was it working fine, Yes, I
Speaker 5: drove it.
Speaker 4: Fine, Okay, but one thing I do know is I
Speaker 4: didn't hit anything. Nobody hit anything with that vehicle. Okay,
Speaker 4: Well what Booth Motors told me to do is just
Speaker 4: to claim it on my insurance.
Speaker 5: Okay, Well hold up, let's let's get to that point
Speaker 5: right now. So you brought it back there and it
Speaker 5: wouldn't be claimed on what do you mean on your insurance?
Speaker 5: Like if you went over like drove over a curb
Speaker 5: or something like that.
Speaker 4: If I, if I hit something, then I should just
Speaker 4: clam that on my insurance.
Speaker 5: Well, and I see where he's coming from, because how
Speaker 5: else would that damage get there?
Speaker 4: Well that's the listen man.
Speaker 5: Look, I'm not I swear to God, I'm not trying
Speaker 5: to give you a hard time. Tim help me out here.
Speaker 5: How would that damage just appear a week later? What
Speaker 5: is the dealership saying? Are they saying you must have
Speaker 5: hit something? Are they saying when you when you kept
Speaker 5: saying it collapsed? What does that mean?
Speaker 4: So the rear there was something in the rear that
Speaker 4: broke on the suspension and then it caused the major
Speaker 4: it caused some other parts.
Speaker 5: To and how are they saying it would have broke.
Speaker 4: The dealer should have saying that I had to have
Speaker 4: hit something in order for that to happen.
Speaker 5: Okay, so the dealership who didn't sell you the car
Speaker 5: is saying that correct.
Speaker 4: Correct, Oh, one thing I forgotten.
Speaker 5: Hold on, Tim, If they're saying that, listen once again.
Speaker 5: What what else can we possibly expect out of booth
Speaker 5: Motors at this point? What could you expect out of them?
Speaker 1: Well?
Speaker 4: I would expect them to at least look at the
Speaker 4: vehicles that they're selling to make sure that they're roadworthy.
Speaker 4: That's that's. It seems to me that that is not
Speaker 4: what happened.
Speaker 5: But hold on, Tim, that's it's I don't find that fair.
Speaker 5: And the only reason I'm saying that is you bought it,
Speaker 5: then you didn't have it checked out. You brought it
Speaker 5: to a dealership after you bought it to have it
Speaker 5: checked out. They said, basically, the only problem was it
Speaker 5: was out of an alignment and you needed some other
Speaker 5: general maintenance that apparently, you know, either needed to be
Speaker 5: done or not, who knows, but they said everything else
Speaker 5: checked out.
Speaker 4: Shreded What Shelley sam that was shredded that goes underneath
Speaker 4: the engine in the engine convey that was all mangled up.
Speaker 4: And I knew this when I bought the and that's
Speaker 4: what I wanted to have replaced. That's why I took
Speaker 4: it to Chomp in the first place. So that helped me.
Speaker 5: So why didn't they replace that? Why didn't you have
Speaker 5: that replacement I did. They didn't replace that, and they
Speaker 5: didn't charge you anything on that either.
Speaker 4: No, that was part of the twelve hundred dollars.
Speaker 5: Yeah, went through the warranty company, but you knew that
Speaker 5: when you bought it, so they replaced that. They did
Speaker 5: the alignment. I feel like we're going in circles. I
Speaker 5: don't even understand, Like, if you were in front of
Speaker 5: a judge, what would you possibly say. The dealership that
Speaker 5: didn't sell you the vehicle, somebody that has no dog
Speaker 5: in the fight but to sell you stuff, told you
Speaker 5: everything was fine. Then a week later it's not fine.
Speaker 5: And they even told you somebody must have gotten some
Speaker 5: kind of wreck with it.
Speaker 4: I think they missed something, honestly.
Speaker 5: Well, I like, what what could they possibly have missed
Speaker 5: When you're saying the first week when they brought it
Speaker 5: in they missed something.
Speaker 4: So but the days between the first and the second
Speaker 4: appointment were three business days. Yeah, the car was sitting
Speaker 4: for two.
Speaker 7: Of those days.
Speaker 4: There was only one day in between the two.
Speaker 5: Tim, hold on, I don't even know what to say
Speaker 5: to him. I mean, Tim, I don't even know like
Speaker 5: what you want at this point, Nick, I'm not even
Speaker 5: sure what to say to you. What is he asking
Speaker 5: from you guys? At this point? What is he trying
Speaker 5: to do?
Speaker 21: I'm not really sure.
Speaker 5: All right, let's ask Tim what do you want? Right now?
Speaker 5: Let's just go to there. What do you want?
Speaker 4: Well, my fear is that the vehicle is damaged beyond repair. Okay,
Speaker 4: then I'm stuck with all of with the thirty five
Speaker 4: thousand dollars for a vehicle that it didn't get a
Speaker 4: dry Okay, that's my that's my fear. I don't want any.
Speaker 5: Okay, So what do you Once again, let me go
Speaker 5: back to this, Tim, I'm going to ask you straight up,
Speaker 5: what do you want? Okay, I'm not asking what you're
Speaker 5: afraid of? What do you want?
Speaker 4: I want help fixing this vehicle?
Speaker 5: You want money from Nick Booth?
Speaker 4: No, I don't want money from Nick Booth.
Speaker 5: What do you want, Kim?
Speaker 4: What do you want? Help helping the vehicle.
Speaker 5: He what does that mean? Monetary help? You want me
Speaker 5: to send a mechanic over there. What are you asking?
Speaker 4: I'm asking for somebody to look at the frame to
Speaker 4: see if it's damaged beyond repair.
Speaker 5: And if it is damaged, But that damage wasn't there
Speaker 5: three or four a week before. What good does that
Speaker 5: do anybody? You're still at the exact same place we started.
Speaker 5: You know, I thought Tom was a little overboard.
Speaker 1: On this guy.
Speaker 5: I really did. Until I have now took a stab
Speaker 5: at it. I don't know what to say. Look, man's
Speaker 5: somebody independent of the people that sold it to you
Speaker 5: said it was in good shape. Hey, Nick, this video
Speaker 5: I didn't get to look at it. What is the
Speaker 5: video show? Is it basically a technician walking around the
Speaker 5: car like all these dealerships do. Now, going this is okay,
Speaker 5: but here's what we suggest. You know, you should get
Speaker 5: the service done on this and blah blah blah. Or
Speaker 5: does it actually show the undercarriage.
Speaker 26: So he's walking around the underside. There doesn't appear to
Speaker 26: be any damage from what I can tell in the
Speaker 26: first video, and then in the second video you can
Speaker 26: see obvious damage to three different parts of the car.
Speaker 26: So it's not like just something broke and cause damage,
Speaker 26: Like there's damage all over. The car that they're saying
Speaker 26: wasn't there and couldn't have been there because they couldn't
Speaker 26: have a line the car.
Speaker 5: They wouldn't have been able to aunlign it. I know that,
Speaker 5: I mean, my god, and what's broke on it?
Speaker 1: Now?
Speaker 5: Do we even know? Do you know?
Speaker 7: Nick?
Speaker 5: If I ask him, I'm gonna hear a three month
Speaker 5: long story.
Speaker 26: It seems to me what they're saying is the left
Speaker 26: rear axle, the left roof trailing arm and then possibly
Speaker 26: like a control arm.
Speaker 5: Or some sort of like Now I want to get
Speaker 5: a totally third party here, hold on on this. I
Speaker 5: got to take this break. Nick. I'm hoping you can
Speaker 5: hold here, but do this for me. Get Kevin Colkin
Speaker 5: on please. I would also like Tim, if you haven't
Speaker 5: sent it, please send over what the dealership is saying.
Speaker 5: You need hold on.
Speaker 6: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance check up free, no obligation. In comparison,
Speaker 6: call Compass insurance paying too much your coverage at dozens
Speaker 6: of insurance companies.
Speaker 5: Find out Now three oh three seven seven to one. Help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate Man dot com to list your
Speaker 6: home with Remax three oh three nine two zero sixteen
Speaker 6: twenty two.
Speaker 5: All right, listen, I've got to get through this one.
Speaker 5: I got Kevin Cook and shared an auto tech on
Speaker 5: a referral list at referral list dot com. Hey, Kevin,
Speaker 5: I want you to do something independent for me. I'm
Speaker 5: gonna send you let me lock in Nick real quick.
Speaker 5: Hey Nick, do you have the video of the the
Speaker 5: week before as well? Do you have both?
Speaker 1: Uh?
Speaker 4: Yeah, I can send you that.
Speaker 5: So, Kevin, I want you to look at two videos
Speaker 5: of a technician from a dealership walking under a Subaru vehicle.
Speaker 5: One time they're saying everything is good, there's no problems
Speaker 5: with it. It needs an alignment, and it's got the
Speaker 5: wrong rims on it. And then a week later, okay,
Speaker 5: they did the alignment, they did some other general maintenance,
Speaker 5: and then a week later the same car goes back
Speaker 5: to the same dealership and it's got all kinds of problems.
Speaker 5: It needs control arms, it needs everything. The dealership tells
Speaker 5: the guy, well, someone must have wrecked okay, but the
Speaker 5: guy is saying, no, one wrecked it. It was that
Speaker 5: way when he bought it from a different dealership. That
Speaker 5: that has nothing to do with the repairs. You follow me.
Speaker 4: That's strange.
Speaker 5: It's strange as hell. I don't know how it's possible.
Speaker 5: I would like you to look at both videos. We're
Speaker 5: going to forward them to you right now. Hey, Nick,
Speaker 5: how long are these videos? Are they pretty quick?
Speaker 26: The first one's five minutes, the second one is like
Speaker 26: a minute.
Speaker 7: And a half.
Speaker 5: All right, let's do this. I'm gonna put you on hold, Nick,
Speaker 5: hold one. Would you do me a favor, Nick and
Speaker 5: send him over to Kevin Kelly go ahead and get
Speaker 5: or give Nick Kevin's email so he can look at him. Then, Kevin,
Speaker 5: what I would like you to do in the next
Speaker 5: ten minutes is we're going to reach back out to you.
Speaker 5: I want you to look at under carriage on the
Speaker 5: first video compared to the second video and see if
Speaker 5: there's any way that you can say there was not
Speaker 5: some definitive damage the first time. Does that make sense?
Speaker 7: Gotcha?
Speaker 26: No problem?
Speaker 7: All right?
Speaker 5: Hold on, thanks, Kevin. I really do appreciate that. And
Speaker 5: then Tim, you just hold on. I want to have
Speaker 5: someone that has nothing to do with this, even though
Speaker 5: that other dealership doesn't. I'm going to go out of
Speaker 5: my way and Kevin's going to go out of his
Speaker 5: way to eyeball this. We can free up those lines
Speaker 5: if you want. As soon as Kevin gets the video,
Speaker 5: we'll get back on with them. But I do appreciate
Speaker 5: Nick Booth coming on big time. Hey what is going
Speaker 5: on with you? James?
Speaker 7: Hey, Tom, real quick.
Speaker 16: You kind of gave me advice a couple months ago
Speaker 16: about a builder tearing my fence up. I did send
Speaker 16: the owner a letter telling them exactly what's going on.
Speaker 16: The builder did reach out and seem like they were
Speaker 16: going to help. Let's go long story show. We kind
Speaker 16: of got into it and he said that they're not
Speaker 16: going to help, that it's been like that for five years,
Speaker 16: and that you can actually see it on Google maps,
Speaker 16: is what he said. I can't see that on Google Maps.
Speaker 5: You're going to have to help me a little out here, James. So,
Speaker 5: first of all, what happened, I mean, give me a
Speaker 5: really quick synopsis.
Speaker 16: The builder's next door, the demolition crew. They were tearing
Speaker 16: everything down, and they tore my fence up?
Speaker 5: What were they tearing down like a house like? Yes, okay,
Speaker 5: so when they were working next door, not on your
Speaker 5: property at all, What did they exactly do to your fence?
Speaker 5: Did they break a section of it?
Speaker 1: What?
Speaker 6: So?
Speaker 16: Initially they knocked like a three by three foot out
Speaker 16: of the chain lien, which I actually took pictures of
Speaker 16: after I brought that to their attention, they took three
Speaker 16: feet by three feet out and it's actually embedded into
Speaker 16: concrete as well, So I mean it's a little more
Speaker 16: than just chain leans.
Speaker 5: So they ruined three feet of fence, and they're not
Speaker 5: willing to pay for three feet of fence, correct, And.
Speaker 16: Then we put like a little like a price is
Speaker 16: the builder?
Speaker 5: Who's the builder?
Speaker 7: It's workshop at States?
Speaker 5: Do they let me ask you this? I'm going to
Speaker 5: give this to Deputy bow here, but I I need
Speaker 5: to ask you something. When you first talked to them,
Speaker 5: do they even acknowledge they screwed up defense at all?
Speaker 16: They did so honestly. One of them even tried to
Speaker 16: give me an Amazon card, a fifty dollars Amazon card.
Speaker 5: Ye, but wait, wait, wait all them, why are they
Speaker 5: saying now they didn't screw up defense? Or are they
Speaker 5: arguing about the price to repair it?
Speaker 16: I haven't even gotten that was my next step was
Speaker 16: to get fantast And it's just because they're being like this,
Speaker 16: and I think they're just they just mad at me
Speaker 16: because I'm not being happy with them. We're just like
Speaker 16: kind of bickering back and forth.
Speaker 5: Do you have pictures of the fence? I do, yes, sir,
Speaker 5: I'd like to see those. I want you to email
Speaker 5: those to Deputy Bow. I'm going to have him call
Speaker 5: over to these guys after he gets those pictures. I
Speaker 5: just I guess I'm a little bit of a loss
Speaker 5: why they're just simply not paying for a repair. It's
Speaker 5: a chain link fence. I mean, what do you think
Speaker 5: four or five hundred bucks tops?
Speaker 7: I have no idea.
Speaker 16: That's why I was like, maybe i'd better call somebody.
Speaker 16: I'm a little over my head. My next question would
Speaker 16: be should I just do this? Should I take them
Speaker 16: the small claims court?
Speaker 5: Well, I mean small claims court. I wouldn't see an
Speaker 5: issue with. But I don't even understand where they're coming from.
Speaker 5: You're not helping me. And what I mean by that
Speaker 5: is I don't get if they acknowledge they ruined it,
Speaker 5: why are they possibly not going to pay for it?
Speaker 5: How can they have it both ways in their own mind?
Speaker 7: I have no idea. I have no idea that what's
Speaker 7: the name of them workshop estates?
Speaker 5: Hold on Kelly, do me a favorite, hold on, hold
Speaker 5: on James, do me a favorite, and just reach out
Speaker 5: to these guys, see if they'll come on the air.
Speaker 5: I'm not thinking they're bad guys at this point. I
Speaker 5: don't know if one of their subs is lying to them.
Speaker 5: I mean, I have no idea what's going on, but
Speaker 5: I would like to reach out right now, and when
Speaker 5: we come back from break, hopefully we have them up
Speaker 5: for their side of the story.
Speaker 6: Go with a sure thing Denver's Best Roofer Excel Roofing
Speaker 6: dot com.
Speaker 5: You don't pay a cent until you're content.
Speaker 6: Time for an insurance check up free, no obligation comparison
Speaker 6: call Compass Insurance. Pay too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three, seven
Speaker 6: seven to one help. You'll think you're his only customer.
Speaker 6: When you choose Frank durand the real estate Man dot
Speaker 6: com to list your home with Remax Alliance three oh
Speaker 6: three nine two zero sixteen twenty two.
Speaker 1: Ripped up.
Speaker 2: News, need advice?
Speaker 1: Who you don't have? Come runous ass as we can show.
Speaker 2: Shooter's gonna help.
Speaker 7: Come man, This is.
Speaker 5: The Troubleshooter Show now, Tom Martinez, welcome, Welcome, my friends
Speaker 5: to the only show of its kind. We are here
Speaker 5: to solve problems, answer questions, take complaints. Our goal in
Speaker 5: life is to make your life not only a little
Speaker 5: more entertaining, but just a little bit better. You've been
Speaker 5: ripped off for taken advantage of. We have solve problems
Speaker 5: to the tune of over three hundred million, yes million
Speaker 5: dollars cash, merchandise exchanges refund That's what we do. We
Speaker 5: also like getting to the bottom of stories. Right now,
Speaker 5: we have a very interesting one. In fact, we've got
Speaker 5: the owner of Booth Motors on nick Booth and Tim
Speaker 5: called up last hour and said he bought a vehicle.
Speaker 5: In fact, let me recap this with Tim real quick.
Speaker 5: I want to make sure I know where he's coming from.
Speaker 5: But Tim, you're basically saying you bought the vehicle at
Speaker 5: Booth Motors. You brought it over to a dealership and
Speaker 5: the dealership did inn alignment. They also let you know
Speaker 5: at that time that the tires and wheels were not
Speaker 5: the correct size for the vehicle, but they didn't charge
Speaker 5: you anything they did in alignment. What else did the
Speaker 5: dealership do when they did the alignment the original time, Tim, Well,
Speaker 5: they did the.
Speaker 4: Alignment, he replaced the cabin filter, They serviced the front
Speaker 4: and rear differential and replace that, replaced the broken piece
Speaker 4: behind the bumper.
Speaker 5: And they said everything else was in good shape at
Speaker 5: that point, right, That's what they And you have the
Speaker 5: alignment print out at that time where they actually dialed
Speaker 5: in your alignment. They usually give you afore and after.
Speaker 4: They gave me an after.
Speaker 5: Well that's fine. So I mean they gave you an
Speaker 5: after showing those before.
Speaker 4: I do have a green seed that shows what it
Speaker 4: came out to be.
Speaker 5: Yeah, okay, that's great. Hold on now now I'm going
Speaker 5: to put him on hold, Nick Booth to recap with you.
Speaker 5: You're basically saying Tim is in the wrong here because
Speaker 5: a week or so after they did the alignment, the
Speaker 5: cabin air filters, the differential services, Tim brought it back
Speaker 5: there and it needed all kinds of other work. So
Speaker 5: you're saying that when you sold him the car that
Speaker 5: second time when he went back, all that damage must
Speaker 5: have been caused by Tim or whoever was driving the
Speaker 5: car at that period of time, because Tim actually sent
Speaker 5: you a video, and I know you sent the video
Speaker 5: to us, but what does the video show?
Speaker 26: So the first video shows that they did a full inspection,
Speaker 26: and as he said, they said.
Speaker 4: There's a wheel fit roun.
Speaker 26: They were from a WX not a WXSTI there placing
Speaker 26: the wheels and entires. And then they said they're going
Speaker 26: to do an alignment and they said they did a
Speaker 26: full undercarriage inspection. This is bribatim and everything else looks good.
Speaker 26: And then the next video a week later, says that
Speaker 26: there's damage to the left rear control arms and trailing arms,
Speaker 26: the left, the front right side, and the.
Speaker 4: Rear right side.
Speaker 26: So all three, three out of four wheels had damage
Speaker 26: to them. And they said this was not like this
Speaker 26: a week ago, and the car could not have been
Speaker 26: aligned in this condition, and clearly it had been wrecked.
Speaker 26: That's on the video that he sent to UTS.
Speaker 5: So Tim, Tim, if what Nick is saying is true,
Speaker 5: and I can't imagine he's making this up, how would
Speaker 5: it possibly be that different a week later if you
Speaker 5: were someone that you know, or your wife or someone
Speaker 5: didn't create the damage. How's it even possible.
Speaker 4: I don't know how it's possible. Honestly, my wife was
Speaker 4: driving the vehicle and the rear end collapsed on her
Speaker 4: while she was driving. Yet, here's a really easy way
Speaker 4: to put an end to this. I will take a polygraph.
Speaker 5: That's not an easy way to put an end to it.
Speaker 5: I mean the proof that at the video they have
Speaker 5: one thing from the same dealership. When you picked it
Speaker 5: up from that dealership, was it working fine?
Speaker 4: Yes, I drove it fine, Okay, but one thing I
Speaker 4: do know is I didn't hit anything. Nobody hit anything
Speaker 4: with that vehicle.
Speaker 5: Okay.
Speaker 4: Well, what booth Motor told me to do is just
Speaker 4: the claim it on my insurance.
Speaker 5: Okay, Well hold up, let's let's get to that right now.
Speaker 5: So you brought it back there and it wouldn't be
Speaker 5: claimed on what do you mean on your insurance? Like
Speaker 5: if you went over like drove over a curb or
Speaker 5: something like that.
Speaker 4: Like if I if I hit something, then I should
Speaker 4: just clain that on my insurance.
Speaker 5: Well, and I see where he's coming from, because how
Speaker 5: else would that damage get there big?
Speaker 4: Well, that's listen man.
Speaker 5: Look I'm not I swear to God, I'm not trying
Speaker 5: to give you a hard time. Tim, help me out here.
Speaker 5: How would that damage just appear a week later? What
Speaker 5: is the dealership saying? Are they saying you must have
Speaker 5: hit something? Are they saying when you when you kept
Speaker 5: saying it collapsed? What does that mean?
Speaker 4: So the rear there was something in the rear that
Speaker 4: broke on the suspension, yea, then it caused the major,
Speaker 4: it caused some other parts to.
Speaker 5: And how are they saying it would have broke?
Speaker 4: The dealer should have saying that I had to have
Speaker 4: hit something in order for.
Speaker 5: Okay, So the dealership who didn't sell you the car
Speaker 5: is saying that.
Speaker 4: Correct, correct, one thing I forgotten.
Speaker 2: Hold on, Tim.
Speaker 5: If they're saying that, listen once again. What what else
Speaker 5: can we possibly expect out of Booth Motors at this point?
Speaker 5: What could you expect out of them?
Speaker 14: Well?
Speaker 4: I would expect them to at least look at the
Speaker 4: vehicles that they're selling to make sure that they're roadworthy.
Speaker 4: That's that's It seems to me that that is not
Speaker 4: what happened.
Speaker 5: But hold on, Tim, that's it's I don't find that fair.
Speaker 5: And the only reason I'm saying that is you bought it,
Speaker 5: then you didn't have it checked out. You brought it
Speaker 5: to a dealership after you bought it to have it
Speaker 5: checked out. They said, basically, the only problem was it
Speaker 5: was out of an alignment and you needed some other
Speaker 5: general maintenance that apparently you know, either needed to be
Speaker 5: done or not, who knows, but they said everything else
Speaker 5: checked out.
Speaker 4: Shelly Fan that was shredded, that goes underneath the engine
Speaker 4: in the engine by that was all mangled up. And
Speaker 4: I knew this when I bought the vehicle, and that's
Speaker 4: what I wanted to have replaced. That's why I took
Speaker 4: it to Chomp in the first place.
Speaker 5: So that tells me, So why didn't they replace that?
Speaker 5: Why didn't you have that replacement?
Speaker 7: I did.
Speaker 4: They did replace.
Speaker 5: That, and they didn't charge you anything on that either.
Speaker 4: No, that was part of the twelve hundred dollars.
Speaker 5: Yeah, went through the warranty company. But you knew that
Speaker 5: when you bought it, so they replaced that. They did
Speaker 5: the alignment. I feel like we're going in circles. I
Speaker 5: don't even understand, Like if you were in front of
Speaker 5: a judge, what would you possibly say. The dealership that
Speaker 5: didn't sell you the vehicle, somebody that has no dog
Speaker 5: in the fight but to sell you stuff, told you
Speaker 5: everything was fine. Then a week later it's not fine.
Speaker 5: And they even told you somebody must have gotten some
Speaker 5: kind of wreck with it.
Speaker 4: I think they missed something, honestly, well.
Speaker 5: I like, what what could they possibly have missed when
Speaker 5: you're saying the first week when they brought it in
Speaker 5: they missed something.
Speaker 4: So but the day between the first and the second
Speaker 4: appointment were three business days. Yeah, the car was sitting
Speaker 4: for two of those days. There was only one day
Speaker 4: in between the two.
Speaker 5: Tim, hold on, I don't even know what to say
Speaker 5: to him. I mean, Tim, I don't even know, like
Speaker 5: what you want at this point, Nick, I'm not even
Speaker 5: sure what to say to you. What is he asking
Speaker 5: from you?
Speaker 7: Guys?
Speaker 5: At this point? What is he trying to do?
Speaker 21: I'm not really sure.
Speaker 5: All right, let's ask Tim, what do you want right now?
Speaker 5: Let's just go to there. What do you want?
Speaker 4: Well, my fear is that the vehicle is damaged beyond repair. Okay,
Speaker 4: then I'm stuck with all of with the thirty five
Speaker 4: thousand dollars for that I didn't get a dry Okay.
Speaker 4: That's my that's my fear.
Speaker 5: I don't want any Okay, So what do you Once again,
Speaker 5: let me go back to this Tim. I'm going to
Speaker 5: ask you straight up, what do you want? Okay, I'm
Speaker 5: not asking what you're afraid of. What do you want?
Speaker 4: I want help fixing this vehicle?
Speaker 5: You want money from Nick Booth?
Speaker 4: No, I don't want money from Nick Booth.
Speaker 5: I what do you want, Kim?
Speaker 1: What do you want.
Speaker 4: Help helping the vehicle?
Speaker 5: Hel What does that mean? Monetary help? You want me
Speaker 5: to send a mechanic over there? What are you asking?
Speaker 4: I'm asking for somebody to look at the frame to
Speaker 4: see if it's damaged beyond repair and.
Speaker 5: If I was the possibility, if it is damaged, but
Speaker 5: that damage wasn't there three or four a week before.
Speaker 5: What good does that do anybody? You're still at the
Speaker 5: exact same place we started. You know, I thought Tom
Speaker 5: was a little overboard.
Speaker 1: On this guy.
Speaker 5: I really did, until I have now took a stab
Speaker 5: at it. I don't know what to say. Look, man's
Speaker 5: somebody independent of the people that sold it to you
Speaker 5: said it was in good shape. Hey, Nick, this video.
Speaker 5: I didn't get to look at it. What is a
Speaker 5: video show? Is it basically a technician walking around the
Speaker 5: car like all these dealerships do. Now, going this is okay,
Speaker 5: but here's what we suggest. You know, you should get
Speaker 5: the service done on this and blah blah blah. Or
Speaker 5: does it actually show the undercarriage.
Speaker 26: So he's walking around the underside. There doesn't appear to
Speaker 26: be any damage from what I can tell in the
Speaker 26: first video, and then in the second video you can
Speaker 26: see obvious damage to three different parts of the car,
Speaker 26: So it's not like just something broke and cause damage,
Speaker 26: Like there's damage all over the car that they're saying
Speaker 26: wasn't there and couldn't have been there because they couldn't
Speaker 26: have a line the car.
Speaker 5: They wouldn't have been able to unlign it. Know that,
Speaker 5: I mean, my god, if in what's broke on it?
Speaker 7: Now?
Speaker 5: Do we even know? Do you know?
Speaker 7: Nick?
Speaker 5: If I ask him, I'm gonna hear a three month
Speaker 5: long story.
Speaker 26: It seems to me what they're saying is the left
Speaker 26: rear axle, the left roof trailing arm, and then possibly
Speaker 26: like a control arm or.
Speaker 5: Some sort of like Now I want to get a
Speaker 5: totally third party here, hold on on this. I got
Speaker 5: to take this break. Nick. I'm hoping you can hold here,
Speaker 5: but do this for me. Get Kevin cokin On please.
Speaker 5: I would also like Tim, if you haven't sent it,
Speaker 5: please send over what the dealership is saying you need.
Speaker 6: Hold on, go with a sure thing Denver's best roofer
Speaker 6: Excel Roofing dot com. You don't pay a cent until
Speaker 6: you're content. Time for an insurance check up free, no obligation.
Speaker 6: In comparison, call Compass insurance paying too much your coverage
Speaker 6: dozens of insurance companies find out now three all three
Speaker 6: seven to seven to one.
Speaker 5: Help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate Man dot com to list your
Speaker 6: home with Remax Alliance three all three nine two zero
Speaker 6: sixteen twenty two.
Speaker 5: All right, listen, I've got to get through this one.
Speaker 5: I got Kevin Cookin shared an auto tech on a
Speaker 5: referral list at referral list dot com. Hey, Kevin, I
Speaker 5: want you to do something independent for me. I'm gonna
Speaker 5: send you. Let me lock in Nick real quick. Hey Nick,
Speaker 5: do you have the video of the pfer the week before?
Speaker 5: As well, do you have both? Uh, yeah, I can
Speaker 5: send you that, so, Kevin, I want you to look
Speaker 5: at two videos of a technician from a dealership walking
Speaker 5: under a Subaru vehicle. One time, they're saying, everything is good,
Speaker 5: there's no problems with it. It needs an alignment, and
Speaker 5: it's got the wrong rims on it. And then a
Speaker 5: week later, okay, they did the alignment, they did some
Speaker 5: other general maintenance. And then a week later the same
Speaker 5: car goes back to the same dealership and it's got
Speaker 5: all kinds of problems. It needs control arms, it needs everything.
Speaker 5: The dealership tells the guy, well, someone must have wrecked it. Okay,
Speaker 5: but the guy is saying, no one wrecked it. It
Speaker 5: was that way when he bought it from a different dealership.
Speaker 5: That that has nothing to do with the repairs. You
Speaker 5: follow me.
Speaker 4: That's strange.
Speaker 5: It's strange as hell. I don't know how it's possible.
Speaker 5: I would like you to look at both videos. We're
Speaker 5: going toward them to you right now. Hey, Nick, how
Speaker 5: long are these videos?
Speaker 7: Are?
Speaker 5: They pretty quick?
Speaker 26: The first one's five minutes.
Speaker 14: The second one is like a minute and a half.
Speaker 5: All right, let's do this. I'm gonna put you on
Speaker 5: hold Nick, hold one, would you do me a favored
Speaker 5: Nick and send him over to Kevin Kelly, go ahead
Speaker 5: and get or give Nick Kevin's email so he can
Speaker 5: look at him. Then, Kevin, what I would like you
Speaker 5: to do in the next ten minutes is we're going
Speaker 5: to reach back out to you. I want you to
Speaker 5: look at under a carriage on the first video compared
Speaker 5: to the second video and see if there's any way
Speaker 5: that you can say there was not some definitive damage
Speaker 5: the first time. Does that make sense?
Speaker 7: Gotcha?
Speaker 26: No problem?
Speaker 8: All right?
Speaker 5: Hold on, Thanks Kevin. I really do appreciate that. And
Speaker 5: then Tim, you just hold on. I want to have
Speaker 5: someone that has nothing to do with this, even though
Speaker 5: that other dealership doesn't. I'm going to go out of
Speaker 5: my way and Kevin's going to go out of his
Speaker 5: way to eyeball this. We can free up those lines
Speaker 5: if you want. As soon as Kevin gets the video,
Speaker 5: we'll get back on with them. But I do appreciate
Speaker 5: Nick Booth coming on big time. Hey what is going
Speaker 5: on with you? James?
Speaker 1: Hey?
Speaker 7: Tom, real quick?
Speaker 16: You kind of gave me advice a couple months ago
Speaker 16: about a builder tearing my fence up. I did send
Speaker 16: the owner a letter telling them exactly what's going on.
Speaker 16: The builder did reach out and seem like they were
Speaker 16: going to help. Let's go long story show. We kind
Speaker 16: of got into it, and he said that they're not
Speaker 16: going to help, that it's been like that for five years,
Speaker 16: and that you can actually see it on Google Maps,
Speaker 16: is what he said. I can't see that on Google Maps.
Speaker 5: You're going to have to help me a little out here, James. So,
Speaker 5: first of all, what happened, I mean, give me a
Speaker 5: really quick synopsis.
Speaker 16: The builders next door, the demolition crew, they were tearing
Speaker 16: everything down and they tore my fence up.
Speaker 5: What were they tearing down like a house?
Speaker 16: Like?
Speaker 5: Yes, okay, so when they were working next door, not
Speaker 5: on your property at all. What did they exactly do
Speaker 5: to your fence? Did they break a section of it?
Speaker 21: What?
Speaker 6: So?
Speaker 16: Initially they knocked like a three by three foot out
Speaker 16: of the chain lien, which I actually took pictures of
Speaker 16: after I brought that to their attention, they took three
Speaker 16: feet by three feet out and it's actually embedded into
Speaker 16: concrete as well, so I mean it's a little more
Speaker 16: than just chain leans.
Speaker 5: So they ruined three feet offence and they're not willing
Speaker 5: to pay for three feet offence, correct, and that.
Speaker 7: We put like a little like a price.
Speaker 5: Is the builder? I don't know who's the builder.
Speaker 7: It's workshop at States.
Speaker 5: Do they let me ask you this. I'm going to
Speaker 5: give this to Deputy Bow here, but I need to
Speaker 5: ask you something. When you first talked to them, do
Speaker 5: they even acknowledge they screwed up defense at all?
Speaker 16: They did so, honestly. One of them even tried to
Speaker 16: give me an Amazon card, a fifty dollars Amazon card.
Speaker 1: Ye.
Speaker 5: But wait, wait, wait all them Why are they saying
Speaker 5: now they didn't screw up defense or are they arguing
Speaker 5: about the price to repair it?
Speaker 16: I haven't even gotten that was my next step was
Speaker 16: to get fantast And it's just because they're being like this,
Speaker 16: and I think they're just they just mad at me
Speaker 16: because I'm not being happy with them. We're just like
Speaker 16: kind of bickering back and forth.
Speaker 5: Do you have pictures of the fence? I do, yes, sir,
Speaker 5: I'd like to see those. I want you to email
Speaker 5: those to Deputy Bow. I'm going to have him call
Speaker 5: over to these guys after he gets those pictures. I
Speaker 5: just I guess I'm a little bit of a loss.
Speaker 5: Why they're just simply not paying for repair? It's a
Speaker 5: chain link fence. I mean, what do you think four
Speaker 5: or five hundred bucks tops?
Speaker 7: I have no idea.
Speaker 16: That's why I was like, maybe i'd better call somebody.
Speaker 16: I'm a little over my head. My next question would
Speaker 16: the should I just do this? Should I take them
Speaker 16: the small claims court?
Speaker 5: Well, I mean small claims court I wouldn't see an
Speaker 5: issue with. But I don't even understand where they're coming from.
Speaker 5: You're not helping me. And what I mean by that is,
Speaker 5: I don't get if they acknowledge they ruined it, why
Speaker 5: are they possibly not going to pay for it? How
Speaker 5: can they have it both ways in their own mind?
Speaker 7: I have no idea. I have no idea.
Speaker 5: What's the name of them?
Speaker 7: Workshop of States?
Speaker 5: Hold on Kelly, do me a favorite, hold on, hold
Speaker 5: on James, do me a favorite, and just reach out
Speaker 5: to these guys, see if they'll come on the air.
Speaker 5: I'm not thinking they're bad guys at this point. I
Speaker 5: don't know if one of their subs is lying to them.
Speaker 5: I mean, I have no idea what's going on, But
Speaker 5: I would like to reach out right now and when
Speaker 5: we come back from break. Hopefully we have them up
Speaker 5: for their side of the story.
Speaker 6: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're contenth
Speaker 6: time for an insurance check up free, no obligation. In comparison,
Speaker 6: call Compass Insurance. Pay too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three, seven
Speaker 6: to seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: oh three nine two zero sixteen twenty two.
Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five five. Kelly's on with that contractor hopefully he's gonna
Speaker 5: come on air. The problem is James basically his fence
Speaker 5: got ruined when they were getting rid of that home
Speaker 5: next door. They went and I don't know if they
Speaker 5: blew it up or how they took it down, but
Speaker 5: they basically leveled it and they screwed up his fence
Speaker 5: about three feet section. So it's not that big of
Speaker 5: a deal. But I think where the problem lies is
Speaker 5: James wasn't actually a customer was not a customer, and
Speaker 5: they're trying to look up something and they can't find
Speaker 5: anything on him because he wasn't the customer. He was
Speaker 5: the neighbor. So hold on, James, we'll get an update
Speaker 5: from Kelly. She's on with him. We're also waiting for
Speaker 5: an update from our friends had shared an auto tech
Speaker 5: who are looking at that video with Booth Motors. By
Speaker 5: the way, they did disclose everything they were supposed to
Speaker 5: on that car. I just looked through the agreement and
Speaker 5: it is a branded title and he acknowledged it was
Speaker 5: a branded title, and everything looks on the up and
Speaker 5: up as far as the sale goes. We're what we're
Speaker 5: waiting on is Kevin's opinion on the before and after. So, Michael,
Speaker 5: what's going on?
Speaker 4: Man?
Speaker 5: Comment on Verizon issue? I don't even know what the
Speaker 5: Verizon issue is?
Speaker 7: What is it?
Speaker 23: Thank you, Mark Firstell, Thank you for taking Michael. Can
Speaker 23: you hear me?
Speaker 14: Okay?
Speaker 5: I can hear you?
Speaker 4: Find okay?
Speaker 23: Okay. So I'm actually on Wi Fi calling. So here's
Speaker 23: this situation. Eight o'clock this morning. I'm on my phone,
Speaker 23: I'm on cellular data. Everything's going fine. All of a sudden,
Speaker 23: the data turns off out of nowhere. I get online,
Speaker 23: I say, Okay, how do I reset this? How do
Speaker 23: I get the data back on? It says you have
Speaker 23: to reset your next Yeah.
Speaker 5: I see massive rise and outage. Customers nationwide left without service.
Speaker 23: It's stuck on ses Mo.
Speaker 5: That's what it says here.
Speaker 4: Yep, there's over.
Speaker 23: One hundred thousand outages all across the United States.
Speaker 5: And it looks like, yeah, and everybody they're aware of it.
Speaker 5: Everybody gets it.
Speaker 23: But I but I tried to call into Verizon.
Speaker 5: Oh, I can't imagine you can get to them right now?
Speaker 23: So can one of your associate associates?
Speaker 5: Or wait a second, hold on, man, I just got
Speaker 5: to pick your brain on this. I mean, honestly, Michael,
Speaker 5: if we did know someone, and we probably do have
Speaker 5: an angel there, what the hell would you expect them
Speaker 5: to do for a nationwide to notice and it's going
Speaker 5: to be turned back on. Probably don't know. If they knew,
Speaker 5: I bet it would be everywhere like, hey, it's gonna
Speaker 5: be a day or it's gonna be an hour. There's
Speaker 5: no way they know. And they're not telling people.
Speaker 23: Here's the problem. They're telling people they just need to
Speaker 23: reset the settings on their phone. They're saying, oh no,
Speaker 23: this isn't a big problem.
Speaker 5: This is for some people that may work. Yeah, that
Speaker 5: that could very well be true, depending on what network
Speaker 5: you're on, what tower you're connected to. I don't think
Speaker 5: there's anything nefarious act.
Speaker 6: Michael.
Speaker 5: Maybe they did get hacked, Michael, maybe they did get hacked. Honest, well,
Speaker 5: I don't know if they're being honest. I mean, how
Speaker 5: would I know?
Speaker 23: Okay, But the thing is, we're pain for this service.
Speaker 1: Okay.
Speaker 5: Things happen, man, Michael, Things happen, Dude. Just take a
Speaker 5: deep breath. I bet you they credit the day or
Speaker 5: two for you if it turns out to be that.
Speaker 23: Other than that answering, why don't you Okay, why.
Speaker 5: Don't you switch to AT and T. Let's just go there.
Speaker 23: Okay, Well, thank you for your time, marketing.
Speaker 5: You're welcome, man, And I'm not trying to like beat
Speaker 5: you up, but dude, it's a nation wide outage. I
Speaker 5: don't know what it has to do with.
Speaker 4: You know, it's a problem. They're working on it. If
Speaker 4: it's going to take a while, they're going to credit
Speaker 4: you back the days of service.
Speaker 5: It's everywhere too. I mean, it's not a secret. I
Speaker 5: mean it's CBS, ABC, Fox, Yahoo, everybody. Yeah, it's a
Speaker 5: big deal, a really big deal. But us calling is
Speaker 5: going to do nothing right now, I mean absolutely nothing.
Speaker 5: And the people we call they look into individual accounts.
Speaker 5: They don't look into nationwide outages. Maybe they did get hacked, man,
Speaker 5: and if they did, well, it happens all the time. Hell,
Speaker 5: the IRS just got hacked not long ago. I mean,
Speaker 5: my god. If the IRS can get hacked, anybody can
Speaker 5: get hacked. All right. Question on foreclosures, SHAWNA. What's going on?
Speaker 5: And by the way, after this break coming up, Kevin
Speaker 5: Caukin watch the videos. What's going on? Shauna?
Speaker 20: Yeah, just trying to clarify. I have looked online. I'm
Speaker 20: trying to clarify. If you have an SAH loan or
Speaker 20: any loan. What is a foreclosure timeline?
Speaker 5: Well, I think it matters the kind of foreclosure it is.
Speaker 5: Are you trying to get are you foreclosing or are
Speaker 5: you trying or is someone trying to foreclose on you?
Speaker 20: Well, no one's trying to foreclose yet, but I am
Speaker 20: close to ninety days. After speaking with people, I've heard
Speaker 20: that it could possibly be one hundred and twenty days
Speaker 20: where I might be able to catch up and cure.
Speaker 5: Well, that's a great question, and honest to God, I
Speaker 5: don't know, but we're going to get someone on. Let's
Speaker 5: get Brad O'Brien on and find out for you. Have
Speaker 5: you actually been served yet?
Speaker 25: No?
Speaker 5: So your ninety days? When how would you get caught up?
Speaker 5: I'm just curious.
Speaker 20: A couple of jobs and just not giving up and
Speaker 20: just doing everything I can to rub my own peer
Speaker 20: to pay the pall.
Speaker 5: Yeah, I think the notice of the fault if I
Speaker 5: recall if nothing's changed and then kyleero it could have
Speaker 5: is ninety days. So once you get that notice, that
Speaker 5: clock really does start ticking. But hold on, I want
Speaker 5: to try to get Brad O'Brien on for you, and
Speaker 5: we'll kind of dig into it. Let me talk to
Speaker 5: Henry Brett's real quick. Henry, you guys come out and
Speaker 5: clean my gutters. He's with Excel roofing usually twice a year.
Speaker 5: I live. I don't know if you've been out to
Speaker 5: my house, but your dad has. We live by pine trees,
Speaker 5: and once those needles start falling, I mean we've got
Speaker 5: to have you guys at are you guys still doing
Speaker 5: that for everybody.
Speaker 17: Absolutely and rates we started two ninety nine that we
Speaker 17: go up to three ninety nine and four ninety nine.
Speaker 17: We'll do the full house, remove all of that from
Speaker 17: your your gutters and down spouts, get all that cleaned
Speaker 17: up and taken care of for you.
Speaker 5: Yeah, and when these guys come out and do it
Speaker 5: to our house, it's absolutely remarkable. We get so many
Speaker 5: pine needles and leaves and stuff in there. I mean,
Speaker 5: the gutters simply don't work, and that can really destroy
Speaker 5: a roof, can it or not? Only that you can
Speaker 5: start having trouble with your foundation with all that water
Speaker 5: missing the gutters. It's absolutely correct. What do you guys
Speaker 5: do this time of year?
Speaker 24: Man?
Speaker 5: Honestly? Like, what do you do once winter's coming and
Speaker 5: you're caught up from all the hailstorms? Because what ninety
Speaker 5: percent of your business as hal.
Speaker 17: Yeah, we do a hail restoration work, but there's a
Speaker 17: lot of other things that we do. We can do insulation.
Speaker 17: It really helps people, you know, with their AC units
Speaker 17: and just making sure their home is properly heated. We
Speaker 17: do repairs. We don't shy away from any of those
Speaker 17: little jobs. We want to make sure we help everybody out.
Speaker 5: All right, give your number out man, anybody out there,
Speaker 5: and I can attest to these guys straight up. I've
Speaker 5: used Jay in the gang numerous times. They did my roof.
Speaker 5: They did a hail proof roof. I love it. We
Speaker 5: haven't had any damage since they put in the hailproof roof.
Speaker 5: On top of that, they did snowguards on one of
Speaker 5: my buildings. They did a roof on my barn. They
Speaker 5: did new two or three inch gutters that are unbelievable.
Speaker 5: These are the guys. Three zho three four, five, five,
Speaker 5: seven to four to two. Now Kevin Caulkin shared an
Speaker 5: auto tech. Hey Kevin, did you get a look at
Speaker 5: those videos?
Speaker 7: Yeah?
Speaker 18: I just got the second one. Mark. I was waiting
Speaker 18: for that, but I'm looking at all right.
Speaker 5: Hold on, I'm gonna put you back on hold in
Speaker 5: because I want you to look on those and then
Speaker 5: we're gonna try to get through to Bradley O'Brien for
Speaker 5: a couple questions too. Three oh three seven to one,
Speaker 5: three eight, two five five, and real quick, Kelly, did
Speaker 5: that contractor come on? Is he gonna come on? Where
Speaker 5: are we at with him?
Speaker 10: Okay? So the contractors I have both the owner and
Speaker 10: Ryan okay who James actually talked with on They don't
Speaker 10: know who he is.
Speaker 5: Okay, so he was a neighbor of somebody that was
Speaker 5: Why don't you get James's address and give them that
Speaker 5: and then they'll know what job site he's talking about.
Speaker 5: I'm working on it, so thank you.
Speaker 1: Do that.
Speaker 5: Let's take a break.
Speaker 10: And is unavailable? Say that again, Bride O'Brien is unavailed?
Speaker 5: Ah, that sucks. Hold on, hey, Shanna, can we get
Speaker 5: you back on in the morning. I really want ourtorney
Speaker 5: to go through it with you. I think it's very important.
Speaker 20: Are you talking about the foreclosure?
Speaker 5: Yes, ma'am.
Speaker 12: Okay, that sounds good.
Speaker 5: Okay, hold on, Kelly's gonna get your number. We're gonna
Speaker 5: call you back first thing in the morning when we
Speaker 5: get our attorney to come on so we get you
Speaker 5: good advice so we can help save your house. So
Speaker 5: hold on, all right, let's take a break. We'll be
Speaker 5: right back.
Speaker 6: Go with a sure thing Denvers best Roofer excel roofing
Speaker 6: dot com.
Speaker 5: You don't pay a cent until you're content than.
Speaker 6: Time for an insurance check up, free no obligation comparison
Speaker 6: call Compass insurance, pay too much your coverage at dozens
Speaker 6: of insurance companies.
Speaker 5: Find out now three oh three seven seven to one help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate Man dot com to list your
Speaker 6: home with Remax Alliance three oh three nine two zero
Speaker 6: sixteen twenty two.
Speaker 5: All right, three oh three seven one three eight two
Speaker 5: five five, don't forget uh three oh three Martina. That
Speaker 5: phone number works anytime. You can so email us at
Speaker 5: Helpi Troubleshooter dot com. We'll try to help you out.
Speaker 5: This is what we do every single day, folks, and
Speaker 5: we try to get to the bottom the bottom of
Speaker 5: the issues. Kevin Cokin shared an auto tech We sent
Speaker 5: you some videos over from a dealership that was looking
Speaker 5: at a vehicle at Subaru that Booth Motors sold to
Speaker 5: a caller and basically he brings it in one week
Speaker 5: to the dealership, the one that is doing the work,
Speaker 5: not the one that sold it to him, and they
Speaker 5: say everything looks good, and they're underneath the vehicle. I
Speaker 5: have not watched it, but you have, and they do
Speaker 5: an alignment. I have seen the alignment print out and
Speaker 5: it looks like the alignment's fine. He leaves, he says
Speaker 5: everything's fine. Then he says, the vehicle just fell apart
Speaker 5: and it must have been that way when he bought it.
Speaker 5: And he brings it back to that dealership that did
Speaker 5: the alignment and said it was in good shape, and
Speaker 5: they even said, no, you guys must have hit something.
Speaker 5: This thing's all messed up. What do you see on
Speaker 5: these videos?
Speaker 18: Well, he was pretty thorough looking. I mean, it's hard
Speaker 18: to tell from a video what he's actually expecting and
Speaker 18: what he's videoing at the same time. But you know,
Speaker 18: the damage in the back is obvious with the boot
Speaker 18: torn and the trailing aren't broken, so I doubt and
Speaker 18: it doesn't I can't see that in the video being
Speaker 18: broken either. So, and how do you fake in alignment?
Speaker 18: You've done alignments, I mean the machine.
Speaker 5: I've done thousands of alignments. Impossible to fake an alignment.
Speaker 18: You would have to have a different car on the
Speaker 18: alignment because that car, well.
Speaker 5: Yeah, but who's going to go through that because this
Speaker 5: isn't even the dealership that sold.
Speaker 7: It to him.
Speaker 5: They have no dog in this fight, exactly my point.
Speaker 5: So you're under the impression and that kind of damage
Speaker 5: they're talking about in the second video. Is it even
Speaker 5: possible without hitting something or running over something for those
Speaker 5: things to break? Can you just be cruising down the
Speaker 5: road and everything's going great and all of a sudden
Speaker 5: and everything breaks at once.
Speaker 18: No, something came loose, and you know, hard to say
Speaker 18: what the impact would be without looking at wheels and
Speaker 18: you know, other stuff to look for the impact. But yeah,
Speaker 18: that's that's pretty significant damage.
Speaker 5: Yeah. Are possible that the wrong rims they said that
Speaker 5: we're on it.
Speaker 1: Could cause that.
Speaker 18: No, only because a break clearance is what his concern
Speaker 18: was with the rims, the calibers, the calibers, I mean, yeah,
Speaker 18: the clearance, and.
Speaker 5: That has nothing to do with any of this other stuff. No,
Speaker 5: you know what I think honestly, I think his wife
Speaker 5: or his kid been there, done that.
Speaker 7: Yeah.
Speaker 5: I think someone hit something and didn't tell didn't tell
Speaker 5: Papa Bear there something happened along those lines man, or
Speaker 5: he did it. Yeah, somebody did it. And you know what,
Speaker 5: it's also one of those rice burners. Honest to god,
Speaker 5: he went out and bought a what.
Speaker 18: Is it, a suber what WRX?
Speaker 5: Yeah, but it's even the fancy w RX. It is
Speaker 5: it's a true rice burner right when he bought it. Yeah,
Speaker 5: that's why they have the little tires and whatever else
Speaker 5: he's got cooking on this thing. So I think Nick
Speaker 5: Booth is one hundred percent in the right honestly. You know,
Speaker 5: I like helping consumers, but in this case, I mean,
Speaker 5: this guy's stuck with the vehicle that someone wrecked if
Speaker 5: he doesn't know. Instead of him taking a lie detector
Speaker 5: test like he offered to do, he needs to bring
Speaker 5: his wife down to get a lie detector test. Something's wrong, Yeah,
Speaker 5: something funny? Who is Tim?
Speaker 7: Yeah?
Speaker 5: Hey, Tim? Did you did you hear everything?
Speaker 7: I heard it?
Speaker 4: Let's do it light detector test. I don't have any
Speaker 4: problem doing that.
Speaker 5: I said, your wife needs a lie detector test.
Speaker 19: Oh, I know, I know.
Speaker 4: I have a hard time believing my wife would lie
Speaker 4: to me about something like.
Speaker 5: That, especially after just buying the car. Mark If I'm
Speaker 5: going to ask my wife that's three feet from me, right,
Speaker 5: did it? Did you ever one time something hurt our
Speaker 5: car without telling me? Yes, one time, Tim, I think
Speaker 5: you're looking in the wrong direction. Booth Motors did absolutely
Speaker 5: nothing wrong. In my opinion here, there's nothing you're going
Speaker 5: to get out of them all the evidence they need
Speaker 5: in front of a judge. You provided to them. Brother,
Speaker 5: I'd bring it over to shardan Auto Tecto for a
Speaker 5: third opinion and a better price