Speaker 1: Yea ripped.
Speaker 2: News indeed advice who you don't have? Come running as
Speaker 2: fast as we can. Shooter's gonna help coming Man.
Speaker 3: Dix is the Troubleshooter Show.
Speaker 1: No, Tom Martine, Hey, Tom Martino here, Welcome to the show.
Speaker 1: Three O three seven one three talk three oh three
Speaker 1: seven one three eight two five five. Welcome. I'm gonna
Speaker 1: bring up the mothership. If you're streaming, you'll see the
Speaker 1: video in the bottom right of the frame. What is
Speaker 1: going on? I see we have ugly Deputy Dot there
Speaker 1: and ugly Mark and pretty Hannah. Hannah is with us
Speaker 1: from Fixing twenty four to seven, and she's here to
Speaker 1: talk about plumbing, heating, cooling, electric and trains. And then
Speaker 1: I think that's Deputy Dollar. Is that right? Deputy Dollars
Speaker 1: three seven to one three talk seven one three eight
Speaker 1: two five to five.
Speaker 4: Hey.
Speaker 1: I thought today would be a good day to bring
Speaker 1: this up because I can't believe the number of inquiries
Speaker 1: I get about this. Mark. I want you to chime
Speaker 1: in because you're the king of doing this, but I
Speaker 1: want to talk about that. We we have a big,
Speaker 1: big listenership of small businesses and sole proprietors in LL
Speaker 1: season people who in addition to their job, they have
Speaker 1: a business, or they quit their job to start a business,
Speaker 1: or they are thinking about starting a business. And over
Speaker 1: the years we talked to so many people. I've often
Speaker 1: told people I'm smart because I cataloged and remembered and listened,
Speaker 1: not because I'm smart, meaning that if you do this
Speaker 1: show as long as I've been doing, and then as
Speaker 1: Mark joined me, as long as he's been doing, you
Speaker 1: just automatically become smarter on issues because you hear so
Speaker 1: many of them and you start categorizing them, cataloging them,
Speaker 1: keeping them. And I've done a really good job of cataloging.
Speaker 1: I have a whole sheet here. You name a topic
Speaker 1: and I'll give you problems. So starting a business, do
Speaker 1: you know what the first thing I think comes up?
Speaker 1: They get wrong? Mark. I don't expect you to guess
Speaker 1: what I'm thinking, But what would you say?
Speaker 5: They don't calculate. Most people don't calculate their own time.
Speaker 1: Mark. That is absolutely one of the top absolutely, positively
Speaker 1: one of the top five. They don't calculate their time.
Speaker 1: So they want to run a business, right and they're thinking, oh,
Speaker 1: this is how much profit it makes? But they didn't
Speaker 1: calculate that they're going to be doing the work. If
Speaker 1: it's a sole proprietorship or even just a small company
Speaker 1: with a few people, and you work your ass off
Speaker 1: ninety hours a week or whatever, So when you don't
Speaker 1: account for your time, that profit's not really profit. You
Speaker 1: have to account for your time because otherwise you end
Speaker 1: up buying yourself a bad job. You literally buy a
Speaker 1: bad job, or invest and make a bad job. You
Speaker 1: have to account for your time. And you know, accounting
Speaker 1: for your time means a lot, because if you can
Speaker 1: work and make that much money, why have a business
Speaker 1: unless your goal in business is to grow it, so
Speaker 1: eventually you make more than you can make working or
Speaker 1: you hope to. And so many small businesses their panacea
Speaker 1: is growing the business and then selling it, and that
Speaker 1: is successful sometimes it really is, and then you move
Speaker 1: on to something else. So not accounting for your time
Speaker 1: is definitely one of them. But I want you to
Speaker 1: think about this and comment on it. If you're on YouTube,
Speaker 1: my morons love commenting. You can call on comment or
Speaker 1: just listen. One of the things I have here is
Speaker 1: the first thing, and I'm gonna give you a hint,
Speaker 1: and then I want you to guess, and you can
Speaker 1: text me as well. Let me give you that text
Speaker 1: number I love seven four seven nine nine nine fifty
Speaker 1: two eighty. That comes right to my cell phone. You
Speaker 1: can text twenty four to seven there seven four seven
Speaker 1: nine nine nine fifty two eighty. I'm gonna give you
Speaker 1: a hint. You got an excellent plumber, one hundred percent
Speaker 1: excellent master plumber. He's great at doing everything plumbing. He
Speaker 1: wants to go out on his own. We have an electrician.
Speaker 1: He's great or she's great. I don't mean to say he,
Speaker 1: I'm using he in the generic sense. Or they they're
Speaker 1: great at what they do. Everything they do is great.
Speaker 1: Right then they want to start a business because after all,
Speaker 1: they're an electrician, so they can start an electrical contracted business.
Speaker 1: Or you have someone who's great at washing windows. You
Speaker 1: get what I'm saying. They're excellent at their trade and
Speaker 1: they start a business. What's the problem there. The problem
Speaker 1: is most people don't know the difference between a trade
Speaker 1: and a business, two completely different things. Hannah Davis is
Speaker 1: with us from Fix at twenty four to seven. She's
Speaker 1: not in the trade, not at all. Doesn't pretend to
Speaker 1: be she's in the business. So in the business she
Speaker 1: thinks of things like, what would compel people to call
Speaker 1: the company? Then the trade's been takeover, Hannah, what would
Speaker 1: compel people to call fix it today?
Speaker 6: What would compel people to call fix it today? And
Speaker 6: apologies everyone.
Speaker 1: I have allog Oh my god, your voice.
Speaker 6: Yes, I promise I did not pick up a smoking habit.
Speaker 6: It is allergies. But what compels them, Tom is not
Speaker 6: spinning thousands and thousands down the line when an absolute
Speaker 6: accident that can.
Speaker 7: Be avoided occurs.
Speaker 6: So what we're talking about right now, specifically is flooding
Speaker 6: in homes, which we see all the time.
Speaker 1: And that's the sumpump. See, here's the thing. If people
Speaker 1: did preventive maintenance, like I learned the other day, and
Speaker 1: you guys install the water heater in my home, it
Speaker 1: sat there and I never had it flushed. And I
Speaker 1: used to think, you know what, you know that flushing
Speaker 1: every year or two is a gimmick. It really isn't.
Speaker 1: Had I had that flushed, they told me I would
Speaker 1: have got another ten years out of it, and it
Speaker 1: was ten years old. It was a really good heater.
Speaker 1: And then they put the new one in and They said, now, Tom,
Speaker 1: you have it serviced every year, and it will not never,
Speaker 1: but it will last so long you won't believe it
Speaker 1: because we're taking out the harmful minerals. They do the flush.
Speaker 1: They changed the anode. I didn't realize you guys did that.
Speaker 1: The anode is a sacrificial anode that gives itself up
Speaker 1: to keep water from corroding the tank. Orter goes for
Speaker 1: the short circuit, so they go for the sacrificial anode first.
Speaker 1: It doesn't go to the tank. I'm telling you, man,
Speaker 1: they want their Their number one mission is preventive. Yet
Speaker 1: their number two mission is to try to fix it.
Speaker 1: Their number three is replacement. You have to understand that
Speaker 1: that's third on their list. First is to prevent it,
Speaker 1: second is to fix it. Third is to replace it.
Speaker 1: We got more coming up on the Troubleshooter Show three
Speaker 1: oh three, seven to one, three eight, two, fivey five.
Speaker 1: And while we're talking about all kinds of stuff, let's
Speaker 1: talk about waterpros dot net the best water systems for
Speaker 1: softening and conditioning and purifying, getting rid of plastics, chemicals,
Speaker 1: forever chemicals, and drinking water all for thirty nine to
Speaker 1: ninety five Waterpros dot net three oh three eight six
Speaker 1: two five five five four. Go with a sure thing
Speaker 1: Denver's best roofer Excel Roofing dot com. You don't pay
Speaker 1: a cent until you're content top of it. I'm for
Speaker 1: an insurance checkup free, no obligation. In comparison, call Compass
Speaker 1: Insurance paying too much your coverage at dozens of insurance
Speaker 1: companies find out now three oh three seven seven to one. Help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate Man dot com to list your
Speaker 1: home with Remax Alliance three oh three nine two zero
Speaker 1: sixteen twenty two. I'm Tom Argino, You're a troubleshooter three
Speaker 1: o three seven to one three talk seven one three
Speaker 1: A two five five. What are the mistakes business people
Speaker 1: make when they start one? They don't know the difference
Speaker 1: between a trade and a business. They may be an
Speaker 1: excellent electrician, a plumber, HVAC tech. They might be excellent
Speaker 1: at contracting, building, building garages, building homes, finished carpentry, handyman,
Speaker 1: but they don't know squad about business. And because they
Speaker 1: don't know squad about business, they concentrate on the trade
Speaker 1: and when they get money, they don't know that. Some
Speaker 1: of them are really They might use credit cards for
Speaker 1: all the supplies they need, and then they get paid
Speaker 1: and they forget they have a credit card bill, so
Speaker 1: the cost of sale cos is totally denied, or they
Speaker 1: don't accurately figure their costs. For example, I always pick
Speaker 1: on these big companies, but you take like fix At
Speaker 1: twenty four to seven or Plumbline or another giant company.
Speaker 1: These are good companies, great service companies. They have to
Speaker 1: take into account all of their expenses and then leverage
Speaker 1: that over all of their people and equipment. So everything
Speaker 1: has a cost to it. When that van runs every
Speaker 1: hour is costing the company a certain amount of money.
Speaker 1: Dead costs, bottom line dead costs. And so many times
Speaker 1: people say, well wait a minute, I can buy a
Speaker 1: water eat at home depo and then I can have
Speaker 1: Johnny across the street and his cousin put it in.
Speaker 1: You know, no one can compete with those costs, but
Speaker 1: you'll it's it's so foolhardy when it comes to warranties,
Speaker 1: burning down your house, getting the accurate if you don't
Speaker 1: do it properly, you shorten its life. I don't have
Speaker 1: to get into that. What I'm saying is this is
Speaker 1: you have to figure your cost and you have to
Speaker 1: know how to run a business. And I'm going to
Speaker 1: tell you how to do that. If you're if you
Speaker 1: we've had so many increase in starting a business, I'm
Speaker 1: going to tell you how to do that stuff. Right now,
Speaker 1: I want to talk to John. He has a solar
Speaker 1: system issue. And as you know, John, we we promote
Speaker 1: a solar company. What's going on with you?
Speaker 8: Hey, Tom? Yeah, red Rocks Rooping Solar. Yeah, so I
Speaker 8: talked to you and Brandy was on. I think it's
Speaker 8: Brandy from Red Rocks.
Speaker 1: Her name is Brooke, Oh, Brooke Brook.
Speaker 8: Yeah. So she was there about a month and a
Speaker 8: half ago and I was talking about I think it
Speaker 8: was with Mark about the solar system I have not
Speaker 8: producing and Brooke mentioned the micro and vergers possibly not functioning.
Speaker 8: So did a little investigating and sure enough, those microburgers
Speaker 8: are caput and the system.
Speaker 1: Hey John, can you John, can you tell me? Did
Speaker 1: you say micro converters micro inverters? Okay? Got it? Okay, Yeah,
Speaker 1: So what happened then? So she predicted that without even
Speaker 1: seeing the system.
Speaker 8: Right, and she's a you know, it seems to be unusual,
Speaker 8: and especially the system hasn't even been running for five years.
Speaker 9: Now.
Speaker 1: By the way, did red Rocks do your system? Are
Speaker 1: you complaining about them or is it another company?
Speaker 8: No, it was a company called Blue Sky, and I
Speaker 8: I'm almost positive that they're not in business anymore, which
Speaker 8: is okay.
Speaker 1: So now you know, red Rocks will service them even
Speaker 1: if they didn't put them in correct correct.
Speaker 8: So what what I did was so she recommended, you know,
Speaker 8: finding So it's a company called EP Systems and they
Speaker 8: she's saying that they should warranty them for like outwards
Speaker 8: of twenty five years. So I contacted AP Systems of
Speaker 8: North America and emailed them, and they immediately emailed me back,
Speaker 8: wanting a serial number basically on the inverters. And I
Speaker 8: said that.
Speaker 1: Are they the manufacturer of the inverters?
Speaker 8: I believe so yes, okay, yeah, yeah, So I sent
Speaker 8: those number assume them. And this was, like I said,
Speaker 8: about six weeks ago, and I had not heard anything back,
Speaker 8: and I've emailed them multiple times since then to see
Speaker 8: why they're not responding to me. And honestly, I think
Speaker 8: it's they think I'm just the homeowner and that's the
Speaker 8: least of their priorities. I'm not a technician or a
Speaker 8: solder company. So they're like, yeah, whatever, you know, well
Speaker 8: if you.
Speaker 1: But really so Brooke over at who's acting as your expert,
Speaker 1: Red Rock, Sproof and Solar, she said, the bad micro
Speaker 1: inverters are warrantied.
Speaker 8: Yeah, she believes that AP systems like and I'm pretty
Speaker 8: confident she's correct that these things should be warrantied. And
Speaker 8: but I have not heard anything yet from.
Speaker 1: How old are they They're not. How old are they.
Speaker 8: Less than five?
Speaker 1: And how long did she say the warranty was.
Speaker 8: Well, I've seen that they could be up to twenty
Speaker 8: five years.
Speaker 1: Now I'm asking, okay, do you know that.
Speaker 8: I don't know for sure.
Speaker 1: Okay, so they never got back to you.
Speaker 8: Yeah, they're just not They're not communicating with me, So
Speaker 8: I don't know why that.
Speaker 1: Hey, Deputy Deputy Dollar, I have an idea. He accused
Speaker 1: me of not acknowledging him, which I did in the
Speaker 1: very beginning. I said, there's ugly doc. Oh, and who's that.
Speaker 1: Oh that's Deputy Dollar. Deputy Dollar. He's good at getting
Speaker 1: through these company sorts. This guy says he has some
Speaker 1: micro inverters under warranty. It's that simple, and they should
Speaker 1: get back to him, and they didn't. Did you see
Speaker 1: any warranties? Did you go online or do you have
Speaker 1: a printed warranty anywhere?
Speaker 8: I personally don't.
Speaker 1: No. And don't you think.
Speaker 8: That the company that put him in is defunct? Oh
Speaker 8: I'm wondering.
Speaker 1: Yeah, but that doesn't matter. You need to go. You
Speaker 1: need to find ap System's website or the name of
Speaker 1: the inverter website, and you need to go and read
Speaker 1: the terms and conditions of a warranty. I'm doing it.
Speaker 1: If we call them if yeah, thank you, Mark if
Speaker 1: if Deputy Dollar. If he was to call them and
Speaker 1: they say, well, we don't have a warranty, how would
Speaker 1: you prove it?
Speaker 8: John? Gotcha? Yeah?
Speaker 1: Yeah, my only all right, so hold on, hold on
Speaker 1: and let's figure it out. Okay, three, let's let's figure
Speaker 1: it out. Three h three seven one three talks seven
Speaker 1: one three eight two five five all right, I have
Speaker 1: a I have a text here, Yeah, go ahead, sir. Okay.
Speaker 4: We got a call from Brent Herrick about he had
Speaker 4: rented a car from I think it was Enterprise. I'm sorry,
Speaker 4: and when he returned it he said the brakes are
Speaker 4: not working, so they told him, don't drive the car.
Speaker 4: We'll have a toad. He got a bill for I
Speaker 4: remember that, Okay. Then when I further talked to him,
Speaker 4: I'm sorry I wasn't. It was James, not Brent, brentsone else.
Speaker 4: It was James. So then when I talked to James,
Speaker 4: he called me and said when he spoke to the
Speaker 4: people at Enterprise, they said the breaks were working, that
Speaker 4: they didn't need any repairs, and they still build them.
Speaker 4: So he wants to know if that changes the paradigm
Speaker 4: in any way. Is it doesn't. I mean, if he
Speaker 4: reported the breaks don't work and had it toad, that
Speaker 4: was his responsibility because the breaks foll.
Speaker 1: That's right, Oh, that's right. That doesn't was his responsibility
Speaker 1: if he if he called a false alarm and they
Speaker 1: towed it. What they're saying is that if it wasn't
Speaker 1: if it wasn't there, if it was bad breaks, they
Speaker 1: said they would have covered it. Right.
Speaker 4: I think that's what they said. But the point is
Speaker 4: they're they're claiming that the breaks are working. So I
Speaker 4: just wanted to run it past you.
Speaker 1: I mean, listen, if he if he reported a problem,
Speaker 1: and there's no problem, then he should have to pay
Speaker 1: for the toe in my opinion. But at the same time,
Speaker 1: he's going to say, well, there was a problem, they
Speaker 1: fixed it, and now they won't you know who knows.
Speaker 1: I mean, there's really this is an unfightable a thing.
Speaker 5: Hey, I think, I mean, keep going ahead. Well, I
Speaker 5: think I figured out what's going on with this warranty.
Speaker 1: Okay, hold on on that, and then let me just
Speaker 1: finish on this one thing real quick. Look, the guy
Speaker 1: says it didn't have breaks. They say the breaks are fine.
Speaker 1: Did they sneak in and do a break job? And
Speaker 1: now they want to get him for the toe?
Speaker 4: I doubt it me too.
Speaker 1: I mean, if that's his accusation, then tell him to
Speaker 1: bring us proof. That's what I tell people. You know what,
Speaker 1: We're not going on wild goose chases, but we'll help
Speaker 1: you if we think we got something there, but we're
Speaker 1: not going to send out an investigator to see if
Speaker 1: they did a break job. I say, bring us proof,
Speaker 1: otherwise we can't help you. It's your responsibility when you
Speaker 1: have a rental car, are including having it towed. Now,
Speaker 1: if it turned out that there was a real problem,
Speaker 1: I think they should have reimbursed him one three seven
Speaker 1: one three Go ahead, Jess. Since there wasn't, then they
Speaker 1: are then he is responsible. By the way. Frank durand
Speaker 1: the real estate Man dot com will give you a
Speaker 1: free market valuation of your home for the asking. He'll
Speaker 1: tell you what it will sell for based on his
Speaker 1: experience of thirty years. The market, the comps, the neighborhood
Speaker 1: supplying demand, interest rates, all of it free of charge
Speaker 1: three oh three nine two zero sixteen twenty two, No
Speaker 1: obligation either. Frank Duran the real estate Man dot com.
Speaker 1: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 1: dot Com. You don't pay a cent until you're content.
Speaker 1: Time for an insurance check up free, no obligation. Comparison
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three three seven to
Speaker 1: seven to one. Help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the real Estate Man dot
Speaker 1: com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty two. Hey, I'm Tom Artino.
Speaker 1: You're a troublemaker. Troubleshooter, helping you solve problems, answer questions,
Speaker 1: say complaints, don't forget compass insurance, free insurance checkups. That's
Speaker 1: really important. Make sure you're not over insured, underinsured, paying
Speaker 1: too much. You're never paying too little. They can tell
Speaker 1: you if they can save you money. Though it's free,
Speaker 1: no obligation and honest three three nine nine, six nine thousand.
Speaker 1: So Mark has done some research online, as I suggested
Speaker 1: John do, because without a warranty in hand, you have
Speaker 1: to go buy what they publish. And he said, I
Speaker 1: have some bad micro inverters. They should be covered under
Speaker 1: the solar system warranty. Because I was told they have
Speaker 1: a warranty. I said, did you see the warranty? No?
Speaker 1: Do you know where to find the warranty?
Speaker 9: No?
Speaker 1: Do you know what the warranty says? No? Mark, what
Speaker 1: does the warranty say? Well, the good.
Speaker 5: News is the warranty is twenty five years and it
Speaker 5: looks like they can send somebody out and they'll eyeball it.
Speaker 5: And if there is a problem with it other than
Speaker 5: vandalism or something along that, then it's warranty for twenty
Speaker 5: five years. But there are a few exclusions. Number one
Speaker 5: hasn't been moved from the original installation location.
Speaker 1: Number two.
Speaker 5: Normal appearance of the product including fading and scratching, but
Speaker 5: it doesn't affect the normal function. So basically, it's saying
Speaker 5: if it looks so if it's ugly but works, they're not.
Speaker 1: Going to swap it out.
Speaker 5: But the big problem for this guy is probably this one,
Speaker 5: which by the way, is actually the number one exclusion
Speaker 5: listed if the product is not purchased from AP Systems
Speaker 5: or an entity explicitly authorized by it for resale, no
Speaker 5: warranty whatsoever. Then I went and looked up the company
Speaker 5: he gave us, blue Sky, and there is a Sky.
Speaker 1: No such company listed at the time. Maybe was a company's.
Speaker 10: Somebody called frequent flyer Bill called and said his neighbor
Speaker 10: uses blue Sky Solar all the time.
Speaker 7: Says they are in business. So I don't know.
Speaker 5: Blue Sky Solar whether they're in business or not Blue
Speaker 5: Sky that's this guy's problem. But what I'm saying is
Speaker 5: Blue Sky at this very second is not an authorized
Speaker 5: resealer or an installer of this product. So he's sol
Speaker 5: if that's the case when he bought.
Speaker 1: It, is that the case? Do you know anything about
Speaker 1: Blue Sky did you calling Blue Sky?
Speaker 11: Uh?
Speaker 8: Yeah, I haven't been able to attempt, Like, there's no
Speaker 8: contact with this company as far as I can tell,
Speaker 8: they're not.
Speaker 1: Hold on is it blue Sky?
Speaker 5: So right here I go blue Skysolar dot com?
Speaker 1: Is that the company?
Speaker 8: No, Mark, I think it was. It's just Blue Sky.
Speaker 1: Yeah. Here's the problem.
Speaker 5: There's Blue Sky, Blue Sky Solar and Roofing, Blue Sky
Speaker 5: Solar and Roofing LLC with a different website, and then
Speaker 5: there's okay, here's one that says defunct solar firm leaves
Speaker 5: Brighton family stuck in the mud, and this is Blue
Speaker 5: Sky in good leap and that's a Denver post deal.
Speaker 5: So maybe they are at a business. But how would
Speaker 5: we find out if they were ever on there?
Speaker 8: True? Yeah, or if they're authorized for well.
Speaker 5: The company the company should know. But here's the other
Speaker 5: thing I read. You need to literally go to their website,
Speaker 5: meaning AP Systems, and it tells you how to get
Speaker 5: an RMA. Forget about calling them or emailing them. You
Speaker 5: got to go through the RMA process, which looks pretty straightforward.
Speaker 5: Then they're going to either issue an r M A
Speaker 5: or not.
Speaker 8: Gotcha.
Speaker 1: It's a good that's a good recommendation.
Speaker 8: I'm just curious, like, yeah, they're just not there's no
Speaker 8: communication with them foraly six weeks now, so they're just
Speaker 8: like I don't know.
Speaker 1: Yeah, but you mean with Blue Sky or.
Speaker 5: AP Systems directly with AP AP Systems. Listen, you, I
Speaker 5: don't care who it is. You've got to go through
Speaker 5: an RMA process. Just emailing or talking to someone is
Speaker 5: going to mean very little. You've got to literally fill
Speaker 5: that out. Then it goes right to their warranty department
Speaker 5: and the ball starts rolling. You have to go through that.
Speaker 5: Just look for the r M A link on there.
Speaker 1: You do.
Speaker 5: In fact, I'll tell you this. You go to USA
Speaker 5: dot AP Systems dot com. This is a big global company.
Speaker 5: Whoever you're talking about a customer service, it just doesn't matter.
Speaker 5: You need to go through the warranty and basically go through.
Speaker 5: You have to first register it, then get the installation done,
Speaker 5: which you already did, and then basically you're gonna say
Speaker 5: it's broken, you need a return authorization and then they'll
Speaker 5: go through and figure out how it was sold. If
Speaker 5: they're going to do it, then you got to go
Speaker 5: from there.
Speaker 8: Okay, Yeah, Originally the first email they emailed me back
Speaker 8: and we're curious about the serial number on the things,
Speaker 8: And since then they have not gotten back to me.
Speaker 5: But you know, these clowns that went out of business,
Speaker 5: if that's true, at Blue Sky and whoever they were.
Speaker 5: And I hate even saying that, because there's other Blue
Speaker 5: Sky companies that are different that are still in business.
Speaker 5: So the bottom line, though, is they might have bought
Speaker 5: this at a garage shale.
Speaker 1: They might.
Speaker 5: They might have not been a professional installer. You might
Speaker 5: have zero warranty on that.
Speaker 8: Yeah, and I don't think they Yeah, I don't think
Speaker 8: they even registered it, probably in which they I'm guessing
Speaker 8: they probably should have.
Speaker 5: Yeah, but if they were, if they were at a time,
Speaker 5: you can go through and register it now. In fact,
Speaker 5: that's exactly what I would do. You already took a
Speaker 5: picture of the serial number, go register it and then
Speaker 5: fill out the RMA.
Speaker 8: That makes sense, Okay, Yeah, I appreciate it.
Speaker 1: At least try look at it, at least try and
Speaker 1: see what happens and then get back to us. Good work, Mark, Eva,
Speaker 1: what's going on with you? Eva? Welcome to the show.
Speaker 12: Hi Tom, Hey, I gotta tell you made a mistake
Speaker 12: saying you think you made a mistake saying trouble maker.
Speaker 13: No, you are.
Speaker 12: You're a trouble maker for people that mess up. Okay,
Speaker 12: that's a good point. Okay, please please change it. Call
Speaker 12: yourself a trouble maker. You sure are, especially when you
Speaker 12: get a.
Speaker 1: Pure How about if I make I want to make
Speaker 1: Mark the troublemaker. I want to be the trouble shooter and.
Speaker 14: Make Mark trouble makers.
Speaker 1: Now, Eva can't stand me.
Speaker 3: What I want?
Speaker 8: Why?
Speaker 4: Okay?
Speaker 1: Well, wrong, Eva. No, it's not the wrong Eva, it's
Speaker 1: it's the right Eva. It's the diva Eva, Eva, the diva.
Speaker 12: You're You're good with names. Today I listen to Hey.
Speaker 1: Eva, is your life? Eva? Is your life happy? Or
Speaker 1: do you still have leeches?
Speaker 12: Oh my god?
Speaker 5: Oh that's this Eva, I Eva, You're a glutton, a
Speaker 5: glutton for punishment.
Speaker 1: I'm just asking if she still has leeches. Of course,
Speaker 1: you know the biggest sometimes.
Speaker 12: Pennsylvania today going uh, trying to get into college over there.
Speaker 12: So if he's out of the state, that will make
Speaker 12: the life easier.
Speaker 1: Wait, wait, are you paying for his college too? Oh?
Speaker 1: Hell no, it's not that he knows of how how
Speaker 1: are wait a minute, I need to know this. How
Speaker 1: is he going to pay for college?
Speaker 12: Well, he's out there hoping to get a scholarship.
Speaker 1: Well that's you know what. You got to give him
Speaker 1: credit for trying something like that, right, Yeah, all I do.
Speaker 12: And it's nice to have him out of my hair
Speaker 12: for for a week at least.
Speaker 5: Just remember, well even we well hold on, Just remember
Speaker 5: when removing a leech, you want to gently do it.
Speaker 5: You want to use something like a credit card or
Speaker 5: a fingernail and slowly pry it away from you.
Speaker 1: No, no, no, no, you want to use you want to
Speaker 1: use a torch.
Speaker 5: Then the problem is it could stick in you don't know,
Speaker 5: you touch it with a hot cigarette.
Speaker 1: Yeah, that's what the that's what the military guys just doing.
Speaker 1: Even thank you for calling, Bob. Welcome to the show.
Speaker 1: Bob is with Ellie m landscaping Bob. What's going on?
Speaker 11: John? I just have to take a minute. I want
Speaker 11: people to understand how important yo afer list is. This
Speaker 11: week alone, and all this week alone, seven people call
Speaker 11: because of the referral list, all seven of them signed.
Speaker 4: And my point of calling to give.
Speaker 11: Here the kudos this because.
Speaker 14: When they call and they tell me that they got you.
Speaker 15: Me from you.
Speaker 11: I give them a five hundred dollars discount. Was and
Speaker 11: I haven't even seen the job yet, And I give
Speaker 11: how important is our referral list is to have the
Speaker 11: quality come is?
Speaker 13: I always talk Tom knows those.
Speaker 1: Mark knows this.
Speaker 14: They know the quality of work we do.
Speaker 11: We stand mind everything we do. And that's all it takes.
Speaker 1: Is to know that. Like I said, I just signed
Speaker 1: one up from brighton the last several jobs.
Speaker 11: But you get it because of you.
Speaker 1: Of course I'll work out. Thank you, Bob, Thank you, Yeah,
Speaker 1: thank you, Bob, appreciate it. Thanks for calling. We take
Speaker 1: that very seriously. Hey, we need that over here. Mark.
Speaker 5: We need landscapers on the referral list too. I mean,
Speaker 5: think of what Bob just said, seven calls landscapers out there. Look,
Speaker 5: you gotta go just email us and help at troubleshooter
Speaker 5: dot com. You gotta be good though, none of this bs.
Speaker 5: You got to be able to pass the background check.
Speaker 5: You got to have some reviews out there. We're gonna
Speaker 5: look into you. But if you're a good landscaper, we
Speaker 5: need you.
Speaker 1: Yeah. And Bob on lam Landscaping, he's done such a
Speaker 1: marvelous job. Hey, listen, Mark I sometimes overhear even because
Speaker 1: he's he's always well, not always, but he chases down
Speaker 1: a problem. So if you have a problem with a
Speaker 1: contractor on our list or anyone, Mark looks into them first.
Speaker 1: Then we go further if we need to. You know
Speaker 1: what anyway told me? What's that? Yeah, I'll be as serious.
Speaker 1: Listen to this.
Speaker 5: We were talking about some pumps and I'm saying this
Speaker 5: because I had to have mind checked and not where
Speaker 5: we live now, but when we lived in Castle Rock
Speaker 5: we had one fail.
Speaker 1: And let me tell you. If your some pump.
Speaker 5: Fails and you don't have a French trade system, which
Speaker 5: most people don't, if they have a sump, you are
Speaker 5: in a world of if you know what I'm saying,
Speaker 5: yes you are, they're gonna go, yes, you check this
Speaker 5: out if you have not. And I'm going to make
Speaker 5: this very clear to people I don't even know if
Speaker 5: I have a soum pump. If you have a basement,
Speaker 5: you most likely have a samp pump. And if you
Speaker 5: haven't checked and made sure it's working, it very well
Speaker 5: might not be working. And when the rain comes, the
Speaker 5: hail comes and melts quick, you might have a lot
Speaker 5: of damage. In your house that may or may not
Speaker 5: be covered under insurance because it's a flood. So listen,
Speaker 5: how much forty nine bucks? Forty nine bucks? Forty guys
Speaker 5: gonna do it?
Speaker 1: Forty nine dollars?
Speaker 6: And can I also say, Mark, thank you so much
Speaker 6: for speaking. You know I'm losing my voice right now.
Speaker 6: You said it absolutely perfectly. A lot of folks don't
Speaker 6: know if they have this.
Speaker 14: One of the key.
Speaker 6: Tenants we have is education coming out and doing that maintenance.
Speaker 6: What they're gonna do is they're going to clean it out,
Speaker 6: get all that dirt, grime out of there. That's what
Speaker 6: causes the breakdown. It's the easiest fix. The way I
Speaker 6: explain it to folks, it's like getting your oil changed
Speaker 6: in your car. Do this and it will work and
Speaker 6: it will save you the as you say.
Speaker 5: It's not I mean it's forty nine bucks. Yes, How
Speaker 5: do you guys verify its working? I mean do you
Speaker 5: literally like fill it with water.
Speaker 7: They fill it with water.
Speaker 6: They clean it out so it will actually collect.
Speaker 1: So you clean it too, yes, like filter.
Speaker 6: It's a deep cleaning. It's a maintenance. They want to
Speaker 6: make sure it is up to speed, up to grade.
Speaker 6: They spend up to two hours doing this, and just
Speaker 6: like Tom was saying, early.
Speaker 5: Wait a minute, you're telling me they come out for
Speaker 5: forty nine bucks and literally spend two hours making sure this.
Speaker 1: Yeah, they do the no break, they are guarantee when
Speaker 1: they do. You know why we spent absolutely.
Speaker 7: Do you know why we do that price?
Speaker 1: We don't make money on that one. You don't make
Speaker 1: anything on you use money on that they want They
Speaker 1: want you to call them in the future.
Speaker 6: Tom, You got it, You got it, Tom right there,
Speaker 6: and we want lifelong customers.
Speaker 1: All right, we'll get the info out after this, but
Speaker 1: let's we got to take this break, okay, right, go
Speaker 1: with a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent until you're content. Time for
Speaker 1: an insurance check up free, no obligation. In comparison, call
Speaker 1: Compass Insurance paying too much your coverage at dozens of
Speaker 1: insurance companies find out now three all three seven seven
Speaker 1: to one help. You'll think you're his only customer when
Speaker 1: you choose Frank durand the real estate Man dot com
Speaker 1: to list your home with Remax Alliance three all three
Speaker 1: nine two zero sixteen twenty two. Hey, I'm Tom Martino,
Speaker 1: your troubleshooter three all three seven one three talks seven
Speaker 1: one three eight two five five. Don't forget you get
Speaker 1: that that forty nine dollars check of the sumpump and
Speaker 1: adjustments and cleaning. You know, they get gunked up and
Speaker 1: a NOE breakdown guarantee and they take care of the
Speaker 1: sumpit and make sure that your home will not be flooded.
Speaker 1: If you're not even sure you have a sumpump, if
Speaker 1: you have a basement, most likely you do, and but
Speaker 1: it's really important. You can call them uh or you
Speaker 1: can go to fixmihome dot com book now, fixmihome dot
Speaker 1: com book now or seven two zero five two six
Speaker 1: thirty nine thirty nine. Pat, you want to know about
Speaker 1: Colorado Springs code enforcement. I'm not sure exactly what you're
Speaker 1: talking about, but let's talk. Let's toss it around. What's
Speaker 1: happened to Pat?
Speaker 15: Good morning, Tom, love your show.
Speaker 1: Hey, thank you man.
Speaker 15: The neighbor.
Speaker 11: It's a duplex.
Speaker 15: Of one of the people have a dog and they
Speaker 15: haven't cleaned up after it for.
Speaker 11: A year.
Speaker 1: Hey, Pat, when you say it's a duplex, are you
Speaker 1: in half? Of the duplex and this person in the
Speaker 1: other half or are they Is there a duplex next
Speaker 1: to you?
Speaker 15: There's a duplex next to me, got it?
Speaker 1: And you're saying one of the people there, one of
Speaker 1: the people there is a pig?
Speaker 11: Yes?
Speaker 1: And how much excrement is in the yard?
Speaker 8: A year's worth?
Speaker 15: Tom, at least I've never seen him.
Speaker 1: What a crappy problem to have. Yeah, No, seriously, seriously, though,
Speaker 1: did you call code enforcement or did you call the
Speaker 1: health department?
Speaker 15: I emailed, well, I emailed the health department also, but uh,
Speaker 15: code enforcements called me on March eleventh and said they
Speaker 15: were going to send a letter to the owner.
Speaker 1: And uh, that's right.
Speaker 5: He might have he might have a third party claim
Speaker 5: against the landlord.
Speaker 1: I don't know if he would, though, I don't you
Speaker 1: know what though't actually hang on, let's explore this. I'm
Speaker 1: Tom Martino. Three oh three seven one three eight two
Speaker 1: five five. We have more coming up on the Troubleshooter Show.
Speaker 1: Go with a sure thing Denver's Best Roofer excel Roofing
Speaker 1: dot com. You don't pass until you're content. Leave time
Speaker 1: for an insurance check up free, no obligation in comparison
Speaker 1: call Compass Insurance, pay too much your coverage at dozens
Speaker 1: of insurance companies. Find out now three oh three seven
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank durand the real estate Man dot
Speaker 1: com to list your home with Remax Alliance three oh
Speaker 1: three nine two zero sixteen twenty two yea.
Speaker 2: D News need advice so you don't have to run
Speaker 2: anxiousness as we can. Shooter's gonna help.
Speaker 11: Come man, this is.
Speaker 3: The Troubleshooter Show. Now, Tom Martino, Hey.
Speaker 1: Tom Martino here, Welcome to the show. Three three seven
Speaker 1: one three talk seven one three eight two five five.
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Speaker 1: dot com. Hey, so, uh, Pat says, basically, there's a
Speaker 1: duplex next to them, and this duplex has a renter
Speaker 1: who hasn't cleaned up after his dog for a year
Speaker 1: and it's full of crap that seems to be a
Speaker 1: health or safety issue. So what did what happened when
Speaker 1: you called about that?
Speaker 16: Uh?
Speaker 15: Like I said, I emailed code enforcement or neighborhood services,
Speaker 15: and then I did send an email to the health department,
Speaker 15: but I never heard back code enforcement that they would
Speaker 15: send a letter to the owner, and that did nothing.
Speaker 15: Two weeks later she came out or yeah, the code
Speaker 15: enforcement officer and gave them two weeks to to clean up.
Speaker 11: And what he did is.
Speaker 15: He's got maybe a thirty gallon trash can back there,
Speaker 15: and it's a third full, and it's right up against
Speaker 15: the fence and five feet from the door to an
Speaker 15: RV that I owned.
Speaker 1: So wait a minute. So what he did was he
Speaker 1: cleaned up and made a big pile.
Speaker 15: He cleaned a little bit up and made and put
Speaker 15: it in a trash can.
Speaker 1: So does this as a result of code enforcement? Yeah?
Speaker 15: Yeah, he did it the same day that she left
Speaker 15: him the notice and hasn't done anything. So code enforcement
Speaker 15: in three weeks now.
Speaker 1: Sorry, they left him in notice and he cleaned up.
Speaker 1: So call back code enforcement and say it's still not solved.
Speaker 15: She won't return the text or called.
Speaker 1: Okay, we'll get We'll get on that. Who wants to
Speaker 1: take this one? Call code enforcement down there and say, hey,
Speaker 1: come on man, let's get this thing done. I mean,
Speaker 1: it's it's health and safety issues. Are you taking a
Speaker 1: picture of Kate? Deputy? Thank you and h.
Speaker 11: Have you?
Speaker 1: If you've taken any pictures? Would you send him to us?
Speaker 15: How do I send it?
Speaker 1: Okay, we're gonna put you on hold and tell you
Speaker 1: that deputy is Susan sus our executive producer is going
Speaker 1: to get on there and tell you, hey, let's talk doc.
Speaker 1: You said you had to follow a question another question
Speaker 1: that came in from a case you're working on.
Speaker 4: Yes, it was a it was the case with Let
Speaker 4: me get it for you. I'm just oh with Chris.
Speaker 4: So this is interesting. Chris was in an accident, a
Speaker 4: multi car accident where the ad fault driver. This insurance
Speaker 4: company is trying to subrogate it to Safego and they
Speaker 4: won't pay Chris until Safego pays them, And they can't
Speaker 4: get he he's getting a total one.
Speaker 1: Or I'm not pat I mean, I'm a doc. I
Speaker 1: don't understand the problem. To begin with, there was a
Speaker 1: multi car accident. Where was this person who were helping?
Speaker 1: Where was she in this multi car accident?
Speaker 4: He or she was the second car, so not the
Speaker 4: at fault driver?
Speaker 1: So okay, they were not at fault. They were not
Speaker 1: at fault and they were the second driver, correct, And
Speaker 1: the at fault insurance company is not paying Is that
Speaker 1: he or she is he? The insurance is not paying him?
Speaker 1: Why Why is the at fault insurance not paying the
Speaker 1: guy that contacted us?
Speaker 4: We can't get a straight answer. I have called his
Speaker 4: insurance company multiple times and they say that they're holding
Speaker 4: it up because Safego, who is the at fault driver's insurance,
Speaker 4: is not communicating with them. And after making several calls
Speaker 4: and getting the run around, I told Chris the best
Speaker 4: way to get some action is to file a complaint
Speaker 4: in small claims against the at fault driver who will
Speaker 4: then make exactly that his his inshane exactly. We'll get
Speaker 4: on the ball.
Speaker 1: Sow how did the at fault driver? How did the
Speaker 1: at fault driver cause the accident? I don't, I don't.
Speaker 4: I didn't ask because it was at fault, that's all, Chris.
Speaker 4: Chris said. I didn't think it was important as long
Speaker 4: as he admitted to being a fault.
Speaker 1: Okay, So the first car is at fault and insured
Speaker 1: by SAFECode. The second car is the victim? Correct? Are
Speaker 1: there cars? Are there more cars?
Speaker 8: No?
Speaker 4: That was it?
Speaker 1: Okay? So the second car is the victim. But who
Speaker 1: ensures them? Who ensures them?
Speaker 4: I forget who? Who was Tom?
Speaker 1: Well, whoever it is, I want you to tell the victim.
Speaker 1: I want you to tell the victim that his insurance
Speaker 1: company should be covering him for everything if he's fully insured,
Speaker 1: and they it is not contingent upon Safeco getting in
Speaker 1: touch with them. They're full of crap. So whoever they are,
Speaker 1: they're giving them a line of crap. But you're in
Speaker 1: an accident. Yeah, when you're in an accident and the
Speaker 1: at fault driver doesn't communicate or the insurance doesn't communicate,
Speaker 1: your insurance doesn't get a pass. So that's where we're at.
Speaker 1: I would target insurance. Oh well, I said, I told
Speaker 1: him two things against acclaim and then call the insurance commissioner. Well,
Speaker 1: I say, yet, or call your insurance company and threaten
Speaker 1: to call the commissioner. I mean, listen, this thing sucks.
Speaker 1: This really sucks. Now, if you can call code enforcement
Speaker 1: down there, a DOT wll this guy this. If this
Speaker 1: guy makes a pile of dog poop inside his yard
Speaker 1: and is affecting neighbors, they need to do something about it.
Speaker 1: They really do need to do something about it. I
Speaker 1: will call it seven one three talk, thank you, seven
Speaker 1: one three eight two five five. I have a text
Speaker 1: here for Hannah. Hannah. Yeah, they don't know if they
Speaker 1: have a some pump. They don't know if they have
Speaker 1: a some pump. They have a pit that gathers water,
Speaker 1: but they don't know if there's a pump. Do you
Speaker 1: guys install some pumps.
Speaker 6: We do subump installations, and also a pit is generally
Speaker 6: part of the sub pump and that's part of the
Speaker 6: cleaning that we do. And again to Mark's point, if
Speaker 6: you've got a basement, ninety nine percent likelihood you have
Speaker 6: a sub pump.
Speaker 1: Okay, So go to fixmihome dot com, find out more
Speaker 1: and they will take care of it. So it's pretty cool.
Speaker 1: They will take care of it and they'll look at
Speaker 1: it and do a service for forty nine bucks. Now
Speaker 1: that doesn't fix it. Of course, they won't charge you that.
Speaker 1: They'll they'll credit you toward replacing it if you to. Okay,
Speaker 1: So we have more coming up on the Troubleshooter show.
Speaker 1: Stick around, and I want to hear from small business people.
Speaker 1: I'm giving you free information. I'm telling you something. I'm
Speaker 1: a paid consultant for a lot of stuff like this
Speaker 1: when people are starting businesses or wondering why their businesses
Speaker 1: have staled, have stalled and their stale. What I want
Speaker 1: you to do is take advantage of this free of
Speaker 1: charge information. I have all kinds of data on businesses
Speaker 1: and the mistakes they make. So if you're in business
Speaker 1: and you're spinning your wheels wondering what the hell's going on,
Speaker 1: give us a call. But I will go over some
Speaker 1: of the common problems that small business people have, and
Speaker 1: I'll recap some of the ones I already went over.
Speaker 1: Right after this, I'm Tom Martine go with a sure
Speaker 1: thing Denver's best roofer Excel Roofing dot com. You don't
Speaker 1: pay a cent until you're content. Time for an insurance
Speaker 1: check up free, no obligation. Compare and call Compass Insurance
Speaker 1: paying too much your coverage at dozens of insurance companies
Speaker 1: find out now three all three seven to seven to
Speaker 1: one help. You'll think you're his only customer when you
Speaker 1: choose Frank durand the real estate Man dot com to
Speaker 1: list your home with Remax Alliance three all three nine
Speaker 1: two zero sixteen twenty two. Hi Tom Martino three O
Speaker 1: three seven one three talk seven one three eight two
Speaker 1: five five. Welcome to the show. Here to help you
Speaker 1: solve your problems, answer your questions, take your complaints, make
Speaker 1: your life a little easier. Man. We we've recovered hundreds
Speaker 1: of millions of dollars for people over the years. We're
Speaker 1: so proud of that. And I love helping people in business.
Speaker 1: And I was talking about what what mistakes do small
Speaker 1: business people make? And I want you to give us
Speaker 1: a call on that if you need any help. I
Speaker 1: am getting some texts. One wants to know if they
Speaker 1: want to start a business. What do you mean you
Speaker 1: have to know between a trade and a business. The
Speaker 1: trade is my business. Okay, let me explain this to you.
Speaker 1: The trade is your service. It is not your business.
Speaker 1: Everyone is in one business everyone. Here's the business, the
Speaker 1: acquisition of leads, the closing of leads, and the development
Speaker 1: of long term relationships every business. Now, you can have
Speaker 1: big transactions that happen less frequently, or small transactions that
Speaker 1: happen more frequently, less frequently for big ones, or you
Speaker 1: can have big transactions that happen a lot if you're
Speaker 1: servicing big volumes. Whatever it is, your business is acquiring
Speaker 1: those customers, whether it be on broadcasting, social media, all
Speaker 1: kinds of online digital advertising, and even print media that's
Speaker 1: still around. You get a lot of print media. So
Speaker 1: the number one business is the acquisition of leads. We're
Speaker 1: all in the lead business. Those leads come in, then
Speaker 1: you have to develop them. Okay, so you have to
Speaker 1: know how to develop leads. Then the other part of
Speaker 1: the business that you tradesmen don't know is robbing Peter
Speaker 1: to pay Paul. You don't account for your true expenses.
Speaker 1: So you go out and do jobs. You take the
Speaker 1: money and put it in your bank. You don't account
Speaker 1: for the job. You don't pay that job, you don't
Speaker 1: put away taxes. What happens sax syn comes around your
Speaker 1: own money. Your credit cards are filling off, but you're
Speaker 1: living off the money, so you're not paying your cost
Speaker 1: of goods, you're not paying your overhead, you're not paying
Speaker 1: your taxes. Then you get behind the eight ball. So
Speaker 1: what do you do. You go out and take a job,
Speaker 1: and you ask for a down payment, and you use
Speaker 1: the down payment not for the job, but to bills
Speaker 1: and to live on, and then you get into a
Speaker 1: hole and become a scumbag. And the topic of my show,
Speaker 1: and it's all unintentional because you're not a business person.
Speaker 1: So you have to be a business person. In fact,
Speaker 1: I think what I'm going to do is give a
Speaker 1: seminar free of charge. Now I don't want anything on
Speaker 1: how to be a business person. You know the trade,
Speaker 1: The trade is the service or the product. It's way
Speaker 1: beyond that. Way beyond that. You need to know how
Speaker 1: to account for the cost of sale. And you must
Speaker 1: put in there everything and your overhead, your true overhead.
Speaker 1: So if you're working for forty hours a week, what
Speaker 1: would you pay someone to do that job. Let's say
Speaker 1: if you're I'm using stupid numbers just for making an example.
Speaker 1: If you would pay someone five hundred dollars for that
Speaker 1: forty hours, then you don't count that five hundred dollars
Speaker 1: as your profit. That's cost of sale, that's cost of goods.
Speaker 1: That's overhead. It's actually overhead, not cost of good sold.
Speaker 1: So that five hundred, if you had a commission, would
Speaker 1: be cost of goods sold. So you have to account
Speaker 1: for that because if you're not there, you'd have to
Speaker 1: pay that. If you're there, you're not making that in profit.
Speaker 1: That's what you're getting paid. Don't buy yourself a bad job. Okay,
Speaker 1: So once you figure out the labor involved, now you
Speaker 1: have to figure out your rent and everything else, insurance, licensing.
Speaker 1: That's all fixed expenses, fixed expenses monthly. So when you
Speaker 1: make it one, two, three, or four jobs, you take
Speaker 1: that out for the month. That is not part of
Speaker 1: your money. You do not spend it. Then you also
Speaker 1: do that with advertising. A certain amount should be dedicated
Speaker 1: to advertising and then labor. As I said, and if
Speaker 1: you're the labor, that's you, it's not profit. Once you
Speaker 1: have that, you know your overhead, then what's the cost
Speaker 1: of goods sold. Well, if you're selling a widget, you
Speaker 1: have to buy the widget, that's a cost. If you
Speaker 1: have to polish the widget and it takes a half hour,
Speaker 1: that's a cost. If you have to do anything, that's
Speaker 1: a cost. That's the widget and then the labor to
Speaker 1: install it. Unless you're accounting for the salary of five
Speaker 1: hundred as I mentioned. But here's what I'm saying. There
Speaker 1: is an overhead that's all of your fixed expenses divided
Speaker 1: by the month. Then you have cost of goods sold,
Speaker 1: so you have to account for that when you get paid.
Speaker 1: It's not your money. Only a part of that dollar
Speaker 1: is your money. And even if you're hurting, you can't
Speaker 1: cheat yourself. You're going to end up in trouble. And
Speaker 1: that's the difference between a business person and a tradesman.
Speaker 1: A tradesman gets paid do a good job, but they
Speaker 1: don't run the business. Now, if you have a partner
Speaker 1: that can take part of the business, and you can
Speaker 1: take part of the trade, that could help. Also, everybody
Speaker 1: needs to know QuickBooks. If you don't know quick books,
Speaker 1: don't start a business because even if someone's doing the
Speaker 1: QuickBooks for you, you need to go in and know
Speaker 1: how to look at it and what it means. Why
Speaker 1: do I say QuickBooks. It's the number one software for
Speaker 1: businesses and small to medium businesses. Many large businesses have
Speaker 1: custom programs, but I'm talking about most of you. So
Speaker 1: you need to know accounting with QuickBooks, even if you
Speaker 1: take a class, and you need to know cost of
Speaker 1: good sold and overhead and the true cost of good
Speaker 1: sold and the true overhead and account for it with
Speaker 1: each end, every transaction. Then you don't become a topic
Speaker 1: of my show. Some scumbag who doesn't know how to
Speaker 1: pay his bills. Then you start taking money and you
Speaker 1: can't do the work. Most of these people are good tradesmen.
Speaker 1: Even the liar cheaters and ripoffs, they just got behind
Speaker 1: the eight ball and they became a liar cheater and
Speaker 1: a ripoff. Now some of them start out that way.
Speaker 1: They just want to downpayment and they want to scadadle.
Speaker 1: Some of them do. Now what else? What else you
Speaker 1: don't under You don't understand marketing. You must market the
Speaker 1: right way to get leads, and you you sometimes don't
Speaker 1: know how to do that. And you can't hire someone
Speaker 1: to do that for you unless they really know what
Speaker 1: they're doing. And any advertising agency or program or anything
Speaker 1: should give you multiples on dollars spent. If you get
Speaker 1: one to one, it's paying for itself, not bad for
Speaker 1: brand building. If you get two to one better, three
Speaker 1: to one better for every dollar spent, how many dollars
Speaker 1: come in gross. That's how you evaluate your advertising. Another thing,
Speaker 1: your online presence sucks. Ninety nine point nine percent of
Speaker 1: the time you're online as a small business person, and
Speaker 1: your online presence sucks. You don't have a clue what
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Speaker 1: nine two zero sixteen twenty two college Hi Tom Martino
Speaker 1: here three all three seven one three eight two five five.
Speaker 1: Solving problems, answering questions, taking complaints. Francisco, what's going on
Speaker 1: with you? What's happened in Francisco.
Speaker 9: How how are you doing? I've been going through a
Speaker 9: complicated evictim pockets here in Denver, Colorado, in Boulder, Colorado.
Speaker 1: Are you a tenant or a landlord?
Speaker 9: Tennant?
Speaker 1: I would? Okay, So you went through it? Uh? Do
Speaker 1: you think it was an illegal eviction?
Speaker 9: There was an illegal eviction. All of my personal property
Speaker 9: inside the room of the pared home doing in the
Speaker 9: victim pocket.
Speaker 1: Okay, walk walk me through at Francisco, walk me through it.
Speaker 1: You were renting a room or were you renting an apartment?
Speaker 1: Tell me about it.
Speaker 9: I was renting a room in a house and we
Speaker 9: had common areas.
Speaker 1: Now by the way was let me let me ask
Speaker 1: you something. Were you renting a room? There's a reason
Speaker 1: I'm asking this. Were you renting a room in the
Speaker 1: house of the landlord? Or were you renting a room
Speaker 1: in a house where there were several rooms being rented
Speaker 1: and the landlord was not there?
Speaker 9: No happened. Half the landlord was there, and we were
Speaker 9: seven roommates total with the land got it.
Speaker 1: Got it? So you were renting a private room in
Speaker 1: a room and board house in a basically in a
Speaker 1: room in a rooming house. I got it with roommates. Yeah,
Speaker 1: so in the landlord. So with the landlord and six
Speaker 1: other tenants. Yeah, okay, So tell me about it. The
Speaker 1: whole lord.
Speaker 9: You started in August twenty four after one year and
Speaker 9: a half of performing maintenance and services for the.
Speaker 1: Last in August of are you saying August of the
Speaker 1: of the.
Speaker 9: Last year, yes, nine two thousand.
Speaker 1: What happened in August? Well, what was the turning point?
Speaker 1: What happened to get you evicted?
Speaker 9: Well? I moved through to the home. I worked for
Speaker 9: seven eight months, almost a year. The landlord had an
Speaker 9: accident when I moved in, and then he took a
Speaker 9: travel to Thailand, so he was out of the home
Speaker 9: for four months more or less. During that time, I
Speaker 9: did all types of maintenance. I took care of the
Speaker 9: rent hole. I also I just sit here. And when
Speaker 9: he got back, you know, he booked a soldier year
Speaker 9: four years old, and so it was trying to help
Speaker 9: him out in the whole ordeal.
Speaker 3: And when.
Speaker 9: Around August he send me a letter saying that you
Speaker 9: wanted to do all this work in the rental property.
Speaker 9: And according to my estimate, they would have been around
Speaker 9: twenty thirty thousand dollars at least of labor of the
Speaker 9: things you wanted to do. And so I told him
Speaker 9: that we, you know, had run already a bill of
Speaker 9: nineteen thousand dollars, you know, the repairs.
Speaker 1: So hold on Francisco, Francisco, Francisco. When the landlord was
Speaker 1: out of commission and you were helping, were you were
Speaker 1: you trading that for rent? Or were you just accruing charges?
Speaker 9: I was starting him fifty dollars an hour for my
Speaker 9: repairs in general, whatever you want I mean to do.
Speaker 1: And but were you taking were you taking it off
Speaker 1: rent or were you accruing it?
Speaker 9: What do you mean by recruing it?
Speaker 1: Okay, if you did a job when he was out
Speaker 1: of commission and it was three hours and you charged
Speaker 1: one hundred and fifty bucks, did you subtract one hundred
Speaker 1: and fifty bucks from the rent or did you simply
Speaker 1: start adding it to a bill?
Speaker 11: Both?
Speaker 9: Actually, because.
Speaker 1: I just worked, because sometimes sometimes you went over the
Speaker 1: rent amount, correct, And so you would take fifty dollars
Speaker 1: an hour off of the rent, and then you would
Speaker 1: accrue a bill if it went beyond the rent.
Speaker 9: Yes, but I never provided him with the bill because
Speaker 9: I was working. And then I would stop doing things
Speaker 9: for fifteen twenty days.
Speaker 1: And so you accrued. So when you told him, Francisco,
Speaker 1: when you told him that you had accrued a bill
Speaker 1: beyond rent of nineteen hundred dollars, what did he say?
Speaker 9: He said that he was going to a victim.
Speaker 1: Okay, So he was upset.
Speaker 9: Yeah, And it wasn't nineteen hundred the bill. The total
Speaker 9: bill was three hundred and ninety four hours that I
Speaker 9: had worked for him in the period or.
Speaker 1: Wait a minute, but some of that was paid. Some
Speaker 1: of that was paid by rent.
Speaker 9: Right, Yes, the rent, the rent per year is about
Speaker 9: ninety four hundred dollars for one need.
Speaker 1: All right, So what was the balance in addition to
Speaker 1: the rent credit? What was the balance? He owed you?
Speaker 9: About ten thousand.
Speaker 1: So in addition to the rent credit, the landlord owed
Speaker 1: you ten grand okay, And I go on, And that's
Speaker 1: when and so when he when you told him that,
Speaker 1: he got upset and evicted you.
Speaker 9: He tried to visit me. We went to court, and
Speaker 9: we came into an agreement with the court in the
Speaker 9: middle that I was going I didn't want to bother
Speaker 9: the landlord too much. Again, he's maybe four years old,
Speaker 9: and I wasn't really that grief.
Speaker 1: So wait a minute, did you come up? Was this
Speaker 1: a court ordered settlement or was this before the court hearing?
Speaker 9: You know, the bill and the work for rent and
Speaker 9: everything worked before. When we went to court, we came
Speaker 9: into an agreement that I was not going to charge
Speaker 9: him the ten thousand dollars outstanding balance, and that I
Speaker 9: was going to start paying rent, but I was going
Speaker 9: to stop working for him in any way unless there
Speaker 9: was a work on crack in the middle.
Speaker 1: Okay, so Francisco, you will. So you were willing, You
Speaker 1: were willing to give up that ten grand if he
Speaker 1: let you continue living there paying rent.
Speaker 9: Yes, basically.
Speaker 1: What happened after that.
Speaker 9: We went back and we lived together with no problems,
Speaker 9: and he waited for the three to six months period
Speaker 9: that you have to be able to impose a mechanical
Speaker 9: lean on a property according to Colorado law, and that's
Speaker 9: when all the problems started. So in the middle of
Speaker 9: that process, one of our roommates is was a lawyer.
Speaker 9: But he told me that he was a lawyer and
Speaker 9: you were helping me out with the contract that he
Speaker 9: had to me after the court hearing, and the contract
Speaker 9: a total legal contract with crazy speculations like if somebody
Speaker 9: broke or damn it, any part of the property and
Speaker 9: nobody was responsible, he can target all of that to
Speaker 9: us in equivalent if we were responsible or not.
Speaker 1: And all right, So Francisco, Francisco, this is a whole
Speaker 1: new problem. So all of that work and all of
Speaker 1: that credit is in the past. Now the landlord presented
Speaker 1: you with a new rental agreement that you didn't like.
Speaker 1: Is that right for us? Okay, then you move?
Speaker 9: No, Well, what I did is when we went to
Speaker 9: the agreement.
Speaker 1: The landlord had every right to The landlord has every
Speaker 1: right to change your rental agreement. He has every right
Speaker 1: to do that.
Speaker 9: Yeah, of course, of course he does, and I have
Speaker 9: the right.
Speaker 1: Then then what are you then? What are you calling?
Speaker 1: I guess I should ask what are you calling about today?
Speaker 1: Because I've heard a lot of story right now, but
Speaker 1: I've heard nothing of a problem. The landlord decided to
Speaker 1: change the rental agreement.
Speaker 9: That's when you don't like it.
Speaker 1: So you moved.
Speaker 9: That, That's what I said. That's when the problem started.
Speaker 9: So he presented this contact. I told him that there
Speaker 9: were things that were illegal, that you would paint it,
Speaker 9: and he said that he would, and he never painted them,
Speaker 9: never gave me another copy design or anything. And we
Speaker 9: kept on our agreement I will pay event uh and
Speaker 9: I would live there. So uh. Then I started having
Speaker 9: palms with his assistant, and his assistant.
Speaker 1: Francisco, where's his story, Fresisco, We need to get to
Speaker 1: the end of the story right after this. You hang on,
Speaker 1: But but we're going through a lot of stuff has
Speaker 1: nothing to do with the problem, I'll bet so hang
Speaker 1: on cause that whole thing, that whole thing about money
Speaker 1: being owed and all that had nothing to do with
Speaker 1: what you're calling about right now. Now. I know you
Speaker 1: wanted to give me background, but first what I need
Speaker 1: to do is figure out what the heck the problem
Speaker 1: is we can help you with. Right after this, go
Speaker 1: with a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent until you're content. Time for
Speaker 1: an insurance checkup free, no obligation. In comparison, call Compass
Speaker 1: Insurance paying too much your coverage at dozens of insurance companies.
Speaker 1: Find out now three oh three, seven to seven to one. Help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate man dot com to list your
Speaker 1: home with Remax Alliance three oh three nine two zero
Speaker 1: sixteen twenty two. Hello Tom Martino three three seven one
Speaker 1: three eight two four five five. So Francisco, we get
Speaker 1: it that you had a previous arrangement with the landlord.
Speaker 1: He was going to pay you and then that got you,
Speaker 1: guys to court. You made a settlement, then you were
Speaker 1: living there and he presented all of the tenants with
Speaker 1: a new agreement that you didn't agree to. So he
Speaker 1: was supposed to make some changes and never did, so
Speaker 1: you kept paying your rent and then what.
Speaker 9: Happened And that's when we went to a victim to
Speaker 9: a new kulivit.
Speaker 1: So he what what reason was he was evicting you
Speaker 1: because you wouldn't sign the new agreement?
Speaker 9: No, because he was I had a problem with his
Speaker 9: assistant that is another roommate. And okay, I ended up
Speaker 9: calling the police because you wanted to a fault me
Speaker 9: when that happened. Uh No, a Christian which is the
Speaker 9: next lawyer one in getting to court and put a
Speaker 9: perfection order. So I was removed from the property and
Speaker 9: we went ongoing eviction process. So when we went through
Speaker 9: the court. The magistrates divided the court into two parts.
Speaker 9: First one for the tendency. And when we went to court,
Speaker 9: I told him that I did not want to go
Speaker 9: there because his assistant had broken into my room during
Speaker 9: the eviction process and taking all my property somewhere and
Speaker 9: throwing it away.
Speaker 1: Wait a minute, before they had hold on, Francisco, before
Speaker 1: they had an order for eviction, they took your property
Speaker 1: out of your room.
Speaker 9: Yes, and threw it outside, allegedly on the driveway.
Speaker 1: Well, they're allowed to do that. Wait a minute, They're
Speaker 1: allowed to do that with a writ of execution on
Speaker 1: the with a writ of eviction. Did they actually did
Speaker 1: they do it legally with an eviction or did they
Speaker 1: do it before the eviction.
Speaker 9: Before the eviction and during the eviction process. Because the
Speaker 9: first court date that we went I requested for an extension.
Speaker 9: They gave us.
Speaker 8: We doing both.
Speaker 1: Okay, okay, got it.
Speaker 9: I got it.
Speaker 1: Francisco. What did the judge when you went finally to
Speaker 1: the eviction and all of your stuff had already been removed?
Speaker 1: What did the judge say when you brought this up
Speaker 1: in court? Nothing?
Speaker 9: Not a word.
Speaker 1: Well, did you tell the judge? Did you tell the judge.
Speaker 9: Yes it was, it wasn't a judge.
Speaker 1: Well, hold on a second, you know what. That's how
Speaker 1: we should have led this call. Here's Francisco's problem, Susan,
Speaker 1: I want to get I want to get Brad O'Brien on.
Speaker 1: He was being evicted. Okay, let's just get right to it.
Speaker 1: We don't have to go through any of that previous
Speaker 1: he was being evicted and before the eviction was final
Speaker 1: he had a problem. Okay, before it was final, he
Speaker 1: had a problem. They removed his stuff and got rid
Speaker 1: of it before the eviction was legal. We gotta go
Speaker 1: with a sure thing, Denver's Best roofer Excel Roofing dot com.
Speaker 1: You don't pay a cent until you're content. Time for
Speaker 1: an insurance check up, free no obligation comparison call Compass
Speaker 1: Insurance paying too much your coverage at dozens of insurance
Speaker 1: companies find out now three oh three seven to seven
Speaker 1: to one help. You'll think you're his only customer when
Speaker 1: you choose Frank durand the real estate Man dot com
Speaker 1: to list your home with Remax Alliance three oh three
Speaker 1: nine two zero sixteen twenty two rips.
Speaker 2: So you don't have cad shoot's gonna help.
Speaker 13: Come man, This is.
Speaker 3: The Troubleshooter Show.
Speaker 1: No Tom Martino, Hi, Tom Martino here, Welcome to the show.
Speaker 1: Three OZH three seven one talk seven one three eight
Speaker 1: two five five. Here to help you solve problems, answer
Speaker 1: your questions, taking complaints. This hour brought to you by
Speaker 1: Fix at twenty four to seven Fix myhome dot Com
Speaker 1: book Now, what are your book in? Hannah? What are
Speaker 1: your booking? Is your voice working at all? Hannah's with
Speaker 1: us from go ahead from Fix at twenty four to seven.
Speaker 7: Yeah, I'm battling the allergies right now, guys.
Speaker 6: So voice is working, but let's focus on making sure
Speaker 6: your home is working. What we're offering is making sure
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Speaker 1: It's a maintenance.
Speaker 6: They'll come in, clean it out, make sure it is
Speaker 6: ready to work with the rain coming in.
Speaker 1: And Tom, you know this.
Speaker 6: We've talked to folks when they get flooding, that cost,
Speaker 6: that damage, it's not small and it can be avoided
Speaker 6: so easily with this annual maintenance.
Speaker 1: Now here's the deal. You can have the some pump, pulled, cleaned, checked, lubricated,
Speaker 1: whatever it needs and that's all for forty nine bucks.
Speaker 1: Go to fix my home dot com book now. Fix
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Speaker 1: I guess you can go them three seventy zero five
Speaker 1: two six thirty nine, thirty nine, but for forty nine bucks,
Speaker 1: get it done man with a no breakdown guarantee. Francisco.
Speaker 1: We're waiting on our attorney, our real estate attorney. We
Speaker 1: want to talk to and that's about your eviction, okay,
Speaker 1: because I think they did something wrong. Cheryl. I noticed
Speaker 1: you've been waiting a while. Thank you for waiting, Cheryl.
Speaker 1: How can we help you?
Speaker 13: I am a landlord. I had a problem with a house.
Speaker 13: Found out that I wasn't covered for water damage on
Speaker 13: my Renolds insurance. How do I go about suing co
Speaker 13: past agent?
Speaker 3: I switched agents for.
Speaker 13: Not writing it up right or I don't know the wordings,
Speaker 13: But how can I sue?
Speaker 1: Okay, Cheryl? It would be it would be called errors
Speaker 1: and emissions, errors and omissions, and they carry insurance for that. However,
Speaker 1: how we can prove your case? But what I'd like
Speaker 1: to do sues. Let's get Brian burns On from Compass
Speaker 1: Insurance and see what she's what he says about this.
Speaker 1: Let's get our insurance expert on, Cheryl. Who is who
Speaker 1: is your company? You're underwriter.
Speaker 3: Face co.
Speaker 1: Okay, now you're not trying to go after them because
Speaker 1: they're not responsible. You didn't have the right coverage. Right, Well,
Speaker 1: it's not that they don't care. I mean, you didn't
Speaker 1: have the coverage you're saying right now, you're saying you
Speaker 1: had you had a landlord policy.
Speaker 13: Right A renters. You know it's a rental. It was
Speaker 13: stated there with the insurance it was a rental.
Speaker 1: Yeah, and you thought your agent had written up How
Speaker 1: do you did you specifically discuss that?
Speaker 13: Not that I can recall. I mean, you certainly want
Speaker 13: water coverage on anyhouse.
Speaker 11: I would think it would.
Speaker 1: Be number one. Now that's that's actually that's actually that's
Speaker 1: actually not true. See, this is what I'm trying to
Speaker 1: get at, Cheryl. I'm not sure you have grounds to sue.
Speaker 1: I'm not sure. I'm not sure, but not either it
Speaker 1: is a See I'm going to find out though. We're
Speaker 1: going to talk to some people for you. Is it
Speaker 1: a foregone conclusion that when you have insurance, they should
Speaker 1: have done that. That's what I want to ask our
Speaker 1: professional insurance agent. Or is it something that should have
Speaker 1: come up? Does it rise to the level of incompetence
Speaker 1: and error? A mission and an omission? So hang on? So,
Speaker 1: sus how are we coming? We? I want to try.
Speaker 1: There's a number of people I want to try, and
Speaker 1: I know I'm overwhelming you. I need Brad O'Brien, I
Speaker 1: need Brian Burns.
Speaker 7: Got a message.
Speaker 1: I'd love to get excellent, and I'd love to get
Speaker 1: rock on and if you can, good Now, Cheryl, it's
Speaker 1: really important that you hang on. And Francisco, it's really
Speaker 1: important that you hang on. We are trying to get
Speaker 1: some experts on to help us with your problems. Okay, now, Steve,
Speaker 1: welcome to the show. Steve. What is going on with you? Steve?
Speaker 3: Good?
Speaker 1: What's happening?
Speaker 11: It's a long story, but let me see if I
Speaker 11: can sum up real quick. Our home burned down, lost
Speaker 11: all our cars properly. September of twenty three. Person, Yeah,
Speaker 11: September of twenty three. Okay, you know, safegoes my insurance
Speaker 11: and blah blah blah. I hired a contractor and come
Speaker 11: to find out, well, he was over charged for everything
Speaker 11: and I wasn't in charge of the money or anything.
Speaker 11: The insurance company just kept paying the contractor. Blah blah
Speaker 11: blah was going on.
Speaker 1: Steve, Steve, who did you hire? You know?
Speaker 11: It's on an O litigation to him. I don't know
Speaker 11: if I can tell you that.
Speaker 1: Well, the only reason I wanted you to tell me,
Speaker 1: hold on, the only reason I wanted you to tell
Speaker 1: me is I believe you got them from the referral list.
Speaker 11: The first one, No.
Speaker 1: I did not.
Speaker 8: I got that from SAFEGO.
Speaker 11: I got after the other after I hired an attorney.
Speaker 11: The other the first contractor walked off the job. So
Speaker 11: that's when I hired Rock to come in. And he
Speaker 11: assured me he, you know, he knew what I went through.
Speaker 11: He knows what's going on because he's he.
Speaker 1: Knew the Okay, now, let me get this straight. Let
Speaker 1: me get this straight. So you hired a first contractor
Speaker 1: who walked off the job and it's now in litigation.
Speaker 8: Right, that's correct.
Speaker 1: Okay, Then you hired someone from my referral list. I did,
Speaker 1: and that is who did you hire?
Speaker 11: Rock?
Speaker 1: American Restoration. Okay, Then you hired American Restoration, and what
Speaker 1: went wrong with you know, I'm really concerned about this.
Speaker 1: What went wrong with American Restoration?
Speaker 9: You know?
Speaker 11: I thought I hired somebody who I could trust and
Speaker 11: depend on. I gave him a check on February twentieth.
Speaker 1: How much did you pay? I gave him on February twentieth,
Speaker 1: on February twentieth of what year?
Speaker 11: Twenty five?
Speaker 1: Okay, on February okay, and what happened?
Speaker 11: Well here we are now coming into May, and Rock
Speaker 11: has done absolutely nothing.
Speaker 1: I mean, now, wait a minute, wait a minute, Wait
Speaker 1: a minute, wait a minute, wait a minute, wait a minute.
Speaker 1: You paid him fifteen thousand dollars yep, March April, two
Speaker 1: months ago. Yep, and he's done. He's never been to
Speaker 1: your home.
Speaker 11: Oh no, he's been to the home. He's been in
Speaker 11: the home. He knows what the home looks like. And
Speaker 11: I mean it's a wreck.
Speaker 1: No. No, What I mean is you said you said
Speaker 1: American Hold on, man, I need to get this straight
Speaker 1: because this is bothering me. Are you saying American Restoration
Speaker 1: did not do one hour of labor in your home?
Speaker 11: That's correct?
Speaker 1: And then what was he at your home? When he
Speaker 1: was at your home, what was it for?
Speaker 11: He was just going over an industry. What the estimate
Speaker 11: would be to put the home back together and get
Speaker 11: it livable again?
Speaker 7: But doesn't he doesn't that take a lot of time?
Speaker 1: Tom?
Speaker 7: I know sometimes rest, yeah, but not Wait a.
Speaker 1: Minute, wait, hold on now, hold on. If he got
Speaker 1: paid fifteen grand, hold on, man, if he got paid
Speaker 1: fifteen grand February twentieth, it would take maybe thirty days
Speaker 1: to get some at least some preliminary approvals. That would
Speaker 1: be March twentieth, and then April twentieth. We're at right now.
Speaker 1: I don't to do nothing. To do absolutely nothing is unacceptable.
Speaker 1: To do absolutely nothing.
Speaker 11: He's done absolutely nothing. And the thing that really accept me,
Speaker 11: the thing that really went south, because I gave him
Speaker 11: the number to Pipe Speak Reasonability Department, because there's several
Speaker 11: permits that are pulled on that home from the other
Speaker 11: construction company who and those permits needs to be transferred
Speaker 11: so we could continues to rebuild. He hasn't even called
Speaker 11: Type Speak Regional Building Department. And then he turns around
Speaker 11: and gets his plumber in there. This is all new plumbing.
Speaker 11: That's in there and he tells me, hey, we need
Speaker 11: to do a smoke test on the plumbing. I'm like, okay.
Speaker 11: He gives me a bid for five thousand dollars to
Speaker 11: do a smoke test, which takes about an hour and
Speaker 11: a half two hours, and I'm like, going, wait a
Speaker 11: minute here. So I went ahead and stopped by Plumbline Services,
Speaker 11: and Plumbine Services told me no, they cargo one thousand,
Speaker 11: five hundred bucks. Now that Plumbline told me you don't
Speaker 11: need to do a smoke test. All you need to
Speaker 11: do is a pressure test. It's all new plumbing. I'm like,
Speaker 11: that's correct.
Speaker 1: And then exactly that's exactly by the way, that is
Speaker 1: exactly correct. That is Plumbline Services told you exactly correct.
Speaker 1: They need to do a pressure test. What did they say?
Speaker 11: That would cost fifteen hundred from plumbline.
Speaker 1: Okay, so keep going and then keep going. Now, wait
Speaker 1: a minute. This plumber though, this plumber was not American Restoration.
Speaker 11: He works for That's that's Rock's plumber. Whoever.
Speaker 1: Okay, we need to get a We need to get
Speaker 1: a hold of Rock. I mean, this is pretty serious.
Speaker 1: He got fifteen grand and did nothing.
Speaker 11: And then let me tell you one more thing, and
Speaker 11: then they want to do a gas line pressure test
Speaker 11: and they want to charge me four thousand dollars to
Speaker 11: do a gas line pressure test. And if Rock would
Speaker 11: have done his homework, he would have known that al
Speaker 11: Paso County and Rota Ruter were already out there and
Speaker 11: did a gasline pressure test and it was signed off
Speaker 11: by al Paso County. But he has never contacted al
Speaker 11: Passo County five think Regional Building Department for anything.
Speaker 3: Rock, Steve, Steve, stop Steve, Steve.
Speaker 1: You have made your case. We need to look into this.
Speaker 1: I am outraged by what you're telling me. If it's true,
Speaker 1: so Tom and we will help.
Speaker 10: Yes, Tom, I texted, I tried to call Rock and
Speaker 10: texted him. I tried to leave him a net voicemail,
Speaker 10: but his voicemail is full.
Speaker 1: Just so you know, is he off the referral list?
Speaker 7: Well, it sounds like he's going to be here soon.
Speaker 1: Well, Susan, I thought, just wait a second, bro, wait
Speaker 1: a second, Okay, immediately take him down right now until
Speaker 1: we investigate this immediately.
Speaker 7: I'll handle it.
Speaker 1: Thank you, Susan. And then Brad O'Brien, I gotta get on.
Speaker 1: He's an attorney. He has limited time. I gotta do it.
Speaker 1: I gotta go over time right now with Brad hold on, Bro,
Speaker 1: We're gonna get right back to you, So don't hang up,
Speaker 1: Brad O'Brien. We had a question. Francisco is rending a
Speaker 1: room in a private residence and there were six other
Speaker 1: roommates and the landlord. The landlord evicted him and during
Speaker 1: the process, before it was finalized, the landlord removed his stuff.
Speaker 1: It was all taken and stolen on the street or
Speaker 1: they put it somewhere, whatever it is. He lost everything
Speaker 1: and the land. Eventually the eviction was granted, but he
Speaker 1: has proof that they moved his stuff before it was
Speaker 1: final Is there anything he can do?
Speaker 17: Yes, that sounds like an unlawful eviction. Landlords cannot physically
Speaker 17: remove people or the things from the rental premises.
Speaker 8: It has to be the sheriff.
Speaker 17: You have the coordinate that through the sheriff after you
Speaker 17: get at of restitution. So that was self help and
Speaker 17: that's illegal. So they what they can do about it
Speaker 17: is file a court complained for an unlawful adviction.
Speaker 1: Okay, even though eventually the eviction was granted, he can
Speaker 1: do the unlawful eviction that was done before that.
Speaker 17: Yes, that was a violation of their due process rights.
Speaker 8: They didn't wait to do it the right.
Speaker 16: Over the courts.
Speaker 1: What could he recover for that?
Speaker 17: Just damage it which might be based on alternative housing
Speaker 17: or if they lost the loss of their personal property
Speaker 17: that was put.
Speaker 1: On the street.
Speaker 8: And but that's that's probably a really good one.
Speaker 1: To recovery, Francisco. Francisco, have you talked to anyone about
Speaker 1: doing an unlawful eviction suit against that landlord?
Speaker 9: I haven't had the meaning to be able to hire
Speaker 9: a lawyer for that.
Speaker 1: Okay, Francisco. My next question, do you have proof that
Speaker 1: your stuff was removed illegally before the eviction process.
Speaker 18: Or witnesses, like did any of the other tenants in
Speaker 18: that house? Either, that would be proof, that would be
Speaker 18: prior the proof.
Speaker 9: So you do have evidence, plenty of I have plenty
Speaker 9: of poof. The assistem of the landlord texts me that
Speaker 9: you were going to do that. I called the sheriff department.
Speaker 9: They went over there. They originally caused them with burglary
Speaker 9: and craft and they told him that if he's communicated
Speaker 9: again with either, we're going to tug him with harassment.
Speaker 9: He kept on communicating with me. I called it to
Speaker 9: the department. The ex failed to be tuging with harassments.
Speaker 9: The case was past.
Speaker 1: Tool. You know what I would do, Francisco, I have
Speaker 1: a better idea. I have a better idea for you.
Speaker 1: I got to take a break, Brad O'Brien. I'm going
Speaker 1: to suggest small claims court against the landlord using the statute.
Speaker 1: And if you can leave us a statute, that would
Speaker 1: be great. We got more coming up. Brad O'Brien. O'Brien
Speaker 1: Legal Services ols law dot com. Good people. You can
Speaker 1: check him out when you need help with anything real estate,
Speaker 1: especially if you're a landlord. You don't want this to happen.
Speaker 1: Seven to zero three seven zero seventy three eighty eight.
Speaker 1: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 1: dot com. You don't pay a cent until you're content.
Speaker 1: Time for insurance check up free, no obligation. In comparison,
Speaker 1: call Compass Insurance paying too much your coverage at dozens
Speaker 1: of insurance companies find out now three all three seven
Speaker 1: seven to one help. You'll think you're his only customer
Speaker 1: when you choose Frank Durand the real estate man dot
Speaker 1: com to list your home with Remax Alliance three all
Speaker 1: three nine two zero sixteen twenty two. Hey Tom Martina
Speaker 1: here three O three seven one three talk seven one
Speaker 1: three eight two five five. I got Brian Burns from
Speaker 1: Compass Insurance. Brian. Cheryl's very very upset with her insurance
Speaker 1: agent or broker, and she had safe co insurance. Here's
Speaker 1: what she says, And Sharon and Cheryl, after I say it,
Speaker 1: you can clarify. She went to her insurance agent or
Speaker 1: broker and she has a rental and she wanted insurance,
Speaker 1: and he wrote her an insurance policy. They didn't have
Speaker 1: any specific discussions, just that she was a landlord needing coverage.
Speaker 1: Is that right, Cheryl? Yeah, Okay, So he gave her coverage,
Speaker 1: she paid for the coverage, and we're all fat and happy.
Speaker 1: But then what happens is a problem. What's the problem,
Speaker 1: shayl that happened.
Speaker 13: Well, just to make note, I did transfer transfer the
Speaker 13: SAFEC policy over to another safego or a broker, another
Speaker 13: insurance broker, and after having a horrible claim and water damage,
Speaker 13: we discovered that I don't have any water coverage, which
Speaker 13: is ridiculous even the contractors and people that came in
Speaker 13: to look at the job to assess it were shot
Speaker 13: that there wasn't water coverage and.
Speaker 1: How did the water I need to know this? How
Speaker 1: hold on? Hold on? I need to know how was
Speaker 1: the water damage? What kind? It really matters what kind
Speaker 1: of water damage can type?
Speaker 16: And from a upstairs toilet and the Okay.
Speaker 1: So she's a landlord safe co landlord's policy. She thought
Speaker 1: her assurance agent included loss from water damage, but when
Speaker 1: a pipe broke in the toilet upstairs, they say sorry.
Speaker 19: Yeah, so I'm guessing and I can look at her policy. Unfortunately,
Speaker 19: there are policies that are called there's three different policies
Speaker 19: you can get for landlord. It's called DP one, DP two,
Speaker 19: DP three, DP three being the most comprehensive coverage. It's
Speaker 19: what most people. That's what we mostly write. I mean,
Speaker 19: we don't wouldn't write a EP two or one if
Speaker 19: we unless we had.
Speaker 1: Too for some reason.
Speaker 19: But DP one would be your real basic policy that
Speaker 19: would only cover like a four or five perils, but
Speaker 19: water wouldn't be one of them. My guess is that
Speaker 19: what happened is she had a policy written that was
Speaker 19: a DP one and it sounds like she wasn't happy
Speaker 19: with her agent and changed to another agent. That agent
Speaker 19: didn't rewrite the policy. All he did was send a
Speaker 19: fore men to make him the agent or her the
Speaker 19: agent of the policy that was already written.
Speaker 1: But is now here's what I want to know, Cheryl.
Speaker 1: This is important, Cheryl, this is important. Did you change
Speaker 1: your agent before this damage or after the damage?
Speaker 16: Before?
Speaker 8: Way?
Speaker 1: Before? Okay? So are you mad at the Are you
Speaker 1: mad at the original agent or the second agent because
Speaker 1: the original agent is the one that wrote the policy
Speaker 1: initial agent. Yeah. Now, However, if the initial agent wrote
Speaker 1: you a landlord policy, the question is, Brian, she wants
Speaker 1: to sue him for not including water damage, but I
Speaker 1: think she'd never had She wouldn't have a leg to
Speaker 1: stand on because he did give her a landlord policy.
Speaker 19: And he's not even the agent anymore. He's not even
Speaker 19: paid for this account. When it transferred out, it became
Speaker 19: the responsibility of the new agent, the new agent. The
Speaker 19: question I would have for the new agent is did
Speaker 19: he look at the policy?
Speaker 1: You know?
Speaker 19: I mean, just because you're you're broker recording an account
Speaker 19: in it's important that the new agent look at it
Speaker 19: and see you know, what's what kind of coverage? You
Speaker 19: can have that discussion. I don't know if that happened
Speaker 19: or not, but I don't think the originally is going
Speaker 19: to be on the hook for this.
Speaker 1: I don't think he even if he was still the
Speaker 1: agent of record, he could say she wanted a landlord policy.
Speaker 1: I provided a landlord policy, and she was clearly given
Speaker 1: the policy and could clearly see the exemptions. I just
Speaker 1: think it's not that I don't want to tell you
Speaker 1: how to sue. You can't hire an attorney and sue him.
Speaker 1: I don't even think he'll get an attorney to sue.
Speaker 1: I'm Tom Martin. You know Brian Burns Compass Insurance three
Speaker 1: h three Home of the Insurance Checkup three oh three
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Speaker 1: cent until you're content. Time for an insurance check up free,
Speaker 1: no obligation. In comparison, call Compass Insurance paying too much
Speaker 1: your coverage at dozens of insurance companies. Find out now
Speaker 1: three oh three seven seven to one help. You'll think
Speaker 1: you're his only customer when you choose Frank durand the
Speaker 1: real estate man dot com to list your home with
Speaker 1: Remax Alliance three oh three nine two zero sixteen twenty two.
Speaker 1: Hey Tom Martina here, Okay, so listen. Steve called and said,
Speaker 1: I don't understand what the hell's going on. I called
Speaker 1: uh American Restoration on February twentieth. I paid Rock the owner,
Speaker 1: fifteen thousand dollars, and they have done zero on my
Speaker 1: home since then.
Speaker 3: Zero.
Speaker 1: So obviously we want to talk to American Restoration. So
Speaker 1: I'm going to bring up Rock, and Rock I can
Speaker 1: say I've never had this problem before with you, never
Speaker 1: had this complaint. You do have to admit it's a
Speaker 1: little weird that you took fifteen grand two months ago,
Speaker 1: and he says not one hour of work, not one
Speaker 1: minute of work. Can you elaborate on this?
Speaker 16: Yes I can.
Speaker 14: I'm real happy to and thank you for calling, and
Speaker 14: thank you for the opportunity to talk. We love your show,
Speaker 14: and we love the people whom we serve, and we
Speaker 14: serve quite a number of people who call up American Restoration.
Speaker 14: We're very happy to be servicing the people of the
Speaker 14: Metro area. Respawn we called us it was a year
Speaker 14: a year. This has been a year and a half.
Speaker 14: There was a fire that he had about a year
Speaker 14: and a half ago, and he called us out. We
Speaker 14: were the first people to respond and we we came
Speaker 14: right out and you know, we did the asbestos testing
Speaker 14: and assessed the damage and we gave him an estimate
Speaker 14: for above about one hundred and twenty five thousand dollars.
Speaker 14: You know, we were only going to work on the
Speaker 14: part of the house that was that was burned. He
Speaker 14: felt our estimate was a little high.
Speaker 11: We came back.
Speaker 14: He called us a year almost to the date the
Speaker 14: next September and said that another restoration company had been
Speaker 14: had been had did work and they they gutted the house.
Speaker 14: It was it's really unfortunate what happened to mister. I
Speaker 14: should say Steve. I don't want to give out his
Speaker 14: whole you know, his information to Steve to the client
Speaker 14: and they gutted the house. There isn't a stick left
Speaker 14: in the entire house, which wasn't our scope at all.
Speaker 14: We were only going to work on a certain portion
Speaker 14: and they had spent three or four times what we
Speaker 14: had estimated, and he didn't have anything done. We we
Speaker 14: we we assessed his damage and we we assessed his
Speaker 14: damage and looked at, you know, an approach forward. There
Speaker 14: was a it was another six months before we were
Speaker 14: able to get to get started. And then so in
Speaker 14: a year and a half, a year and six months time,
Speaker 14: five six months time, you know, we we had to
Speaker 14: get started on other jobs and we came back.
Speaker 1: Okay, but but but what but wait wait, let's get
Speaker 1: let's let's okay, rock I appreciate the history, I really
Speaker 1: do it. It is enlightening because you say the entire
Speaker 1: scope of the job was what was fired, what was
Speaker 1: destroyed by fire, and the other company took out the
Speaker 1: whole house and that was beyond your scope. But still
Speaker 1: it doesn't explain the fifteen thousand dollars deposit February twentieth,
Speaker 1: twenty twenty five. Where's that money.
Speaker 14: We still have the money, We still have the money.
Speaker 14: Where we've been getting our people together. You know, there's
Speaker 14: we're rebuilding the whole house. My team, my team is
Speaker 14: ready to go.
Speaker 9: We we.
Speaker 14: Had an issue with we you know, missed the client.
Speaker 14: This is our third fire where that we worked on
Speaker 14: where there was a caused by a like a battery
Speaker 14: charger or something that was supposed to turn off that
Speaker 14: was supposed to have some type of fail safe in it.
Speaker 14: In our previous work we did, we had we had
Speaker 14: to help the insurance companies, we had to help the
Speaker 14: the manufacturers, and we were the go between between all
Speaker 14: three of the owners, the manufacturer okay, and the electrics.
Speaker 1: Okay, Rock, I appreciate I appreciate it very much. Now
Speaker 1: my next question, did you did I'm going to ask
Speaker 1: a very simple question. Did you didn't? I want to
Speaker 1: ask a very simple question first the Rock, I love you.
Speaker 1: I need to ask this question. Did you communicate to Steve?
Speaker 1: Because he sounds like he was left out of the communication.
Speaker 14: Regularly we've we've been to been to the monument site.
Speaker 14: I brought my team out to assess and the assessment
Speaker 14: that we made. The approach, because we've had three of these,
Speaker 14: we wanted to take a very cautious approach with a
Speaker 14: lot of testing and a lot of a lot of
Speaker 14: fail safe in place. So it's that when we locked
Speaker 14: this thing back up, that wouldn't be any question as
Speaker 14: to whether or not the proper procedures were followed.
Speaker 1: Just to bring up Steve, Steve, do you have Steve,
Speaker 1: do you have any direct questions? Again, Steve, I don't
Speaker 1: want to have any arguments for talking over each other.
Speaker 1: But you hear Rock. What do you have to say
Speaker 1: with what Rock said?
Speaker 11: He's just kids going another over and around everything that's
Speaker 11: going on. I don't care what's going on with other jobs.
Speaker 11: I really don't. I gave him a direct line to
Speaker 11: the supervisor for pip Peak regional building departments to see
Speaker 11: what permits were outstanding, to see what permits could be transferred,
Speaker 11: and to see what we.
Speaker 4: Needed to do.
Speaker 11: He has never even contacted Pike's peak over at the Okay, Bill.
Speaker 1: Hold on one thing at a time, Steve, Steve, one
Speaker 1: thing at a time, one thing at a time. Right now,
Speaker 1: I'm going to go to Rock, Rock, why haven't you
Speaker 1: contacted the Pipe Speed building department? We have, we have.
Speaker 14: We wanted to make sure that all of the other
Speaker 14: contractors were off the permits. We have contacted them. We
Speaker 14: have contacted them. We're following the proper procedures, because if
Speaker 14: the proper permits are pulled and everybody is improperly certified
Speaker 14: by the city, can rip out all the work that
Speaker 14: we've done. We've been taking a very systematic approach.
Speaker 9: As to as to doing this.
Speaker 16: You know, we've made it a year and a half.
Speaker 14: To get started, and his previous the previous people he
Speaker 14: had working in really did a terrible job on this.
Speaker 14: We wanted to we wanted to make sure, like I said,
Speaker 14: this is our third job.
Speaker 1: Our third Steed. Steve, he says, Steve, Steve, let me Steve.
Speaker 11: He said, yes, wait a minute, Tom, yesterday I met
Speaker 11: with pipe Speak Regional Building Department at my home, the
Speaker 11: building inspector and the mechanical inspector. I met with him
Speaker 11: yesterday at the home to get a couple of permits cleared,
Speaker 11: and they cleared him. Rock hasn't even done that. As
Speaker 11: far as I'm concerned, I'm taking over the general here.
Speaker 11: I'm doing all the work, and I want my fifteen
Speaker 11: grand back and I want him gone.
Speaker 1: Well, okay, that's a separate issue and we need to
Speaker 1: address that. So hold on all right if you want to.
Speaker 1: If you want to fire him, you talk to him
Speaker 1: off the air. I don't want to put him on
Speaker 1: the spot right now. Seriously, I want you guys to
Speaker 1: have this discussion. But Rock, it's it's clear to me
Speaker 1: that Steve feels he wasn't communicated with Now you say
Speaker 1: you were, but he doesn't feel that way. It also
Speaker 1: is clear to me, Steve, I want you to give
Speaker 1: me a contact on the building department because Rock said
Speaker 1: he has been in touch with them. I just want
Speaker 1: to verify that. It's very important to me. Okay, we
Speaker 1: got more coming up on the Troubleshooter Show. Three ozho
Speaker 1: three seven one three talk seven one three eight two
Speaker 1: five five Go with a sure thing Denver's Best roofer
Speaker 1: Excel Roofing dot com. You don't pay a cent until
Speaker 1: you're content. Time for an insurance check up free, no obligation.
Speaker 1: In comparison, call Compass Insure paying too much your coverage
Speaker 1: at dozens of insurance companies find out now three all
Speaker 1: three seven seven to one help. You'll think you're his
Speaker 1: only customer when you choose Frank durand the Real estate
Speaker 1: Man dot com to list your home with Remax Alliance
Speaker 1: three all three nine two zero sixteen twenty two. Hi
Speaker 1: Tom Martino, your troubleshooter three oh three seven one three
Speaker 1: talks seven one three eight two five five. Let's keep talking.
Speaker 1: What's on your mind? Phil? Welcome? What's happening, Phil? I
Speaker 1: guess this is a follow up call from yesterday. Let
Speaker 1: me find your call here. It was about a real
Speaker 1: estate go go ahead, just start your problem again, so
Speaker 1: we I don't see the call here for some reason.
Speaker 1: Go ahead, Phil.
Speaker 16: I called a real estate agent in Florida about a
Speaker 16: couple of houses, and the agent was not listed online
Speaker 16: as being connected with these two houses. So oh, I
Speaker 16: mean I just called them at random because they're in
Speaker 16: the same city as the houses.
Speaker 1: So and by the way, they don't have to be
Speaker 1: hold on They don't have to be listed to sell
Speaker 1: the house. If they're a real estate agent, they can
Speaker 1: sell any house, right.
Speaker 16: But I was told by their agency that this particular
Speaker 16: agent is a real tour and I forget what you
Speaker 16: told me. The difference is for the real tour real
Speaker 16: estate agent.
Speaker 1: Well, the real tour means they're the real tour means
Speaker 1: they're they're with the local real estate association.
Speaker 8: Well, you know.
Speaker 16: I called a few minutes ago. I called the Florida
Speaker 16: State Board for Realtors and they told me they have
Speaker 16: no record of the agent's name or the agency's name.
Speaker 1: Wow, that's pretty that's pretty serious. How did you call
Speaker 1: this place? You just have to What's well, let me
Speaker 1: find it. What's the name of the place.
Speaker 8: Hanson S E M.
Speaker 16: Real Estate team is how they advertise themselves.
Speaker 1: And I just found is it real estate group or team?
Speaker 1: Is it Hanson's real estate group or team?
Speaker 16: They told me team. And the agent's name is Robin.
Speaker 1: Woodhall w And where are where are they? Where are
Speaker 1: they in Florida?
Speaker 8: Huh? Pensacola?
Speaker 1: Okay, God, Pensacola, can you help me out to Okay?
Speaker 1: I have found I have found. I found it Eric
Speaker 1: Hanson real Estate team at Keller Williams Realty Golf Coast
Speaker 1: in Pensacola. Okay. So here's what it is. He's with
Speaker 1: Keller Williams Realty Golf Coast and the team is like
Speaker 1: Frank durand the real estate man like are Frank duran
Speaker 1: here has a team and his team is with Rex Alliance.
Speaker 1: So if you looked up Frank Durmand, the real estate man.
Speaker 1: If you looked up his team, his team is not
Speaker 1: listed anywhere. Now Frank is, he's credentialed and he's a broker.
Speaker 1: You can look up his licensing and his membership into
Speaker 1: the Board of Realtors or chise me into the Association
Speaker 1: of Realtors. But I wouldn't from what I'm seeing from
Speaker 1: their online presence, I would go I would be very,
Speaker 1: very doubtful. I swear to you if if this is
Speaker 1: not a legit team, I mean, for God's sakes, the
Speaker 1: state would have shut him down by now he's all
Speaker 1: over the internet.
Speaker 16: Then why doesn't Robin Woodall have a listed license with
Speaker 16: the state board?
Speaker 1: Okay? Did you check the specific agent you were taught?
Speaker 1: You gave the name.
Speaker 16: What's the name Robin Woodall?
Speaker 1: Okay, Eric Hansen is the owner. Did you talk to
Speaker 1: air A Hanson?
Speaker 7: No?
Speaker 1: Okay, you talked to some some other person that's not listed.
Speaker 1: When you say not listed, they're not licensed with the
Speaker 1: State of Florida.
Speaker 16: I talked with Robin only the agent there supposed an
Speaker 16: agent real tour.
Speaker 1: I'm asking you, I'm asking you, is Robin licensed with
Speaker 1: the State of Florida. They told me no, They can't.
Speaker 1: Who is they state board? I never knew the state?
Speaker 1: The state.
Speaker 11: No.
Speaker 1: See, there's two different things. You don't have to be.
Speaker 1: You don't have to be listed with the real tours
Speaker 1: to be a legal real estate broker. Did you check?
Speaker 1: Here's all I'm asking.
Speaker 16: I called licensing for the state.
Speaker 1: Okay, if you called licensing. If you called licensing, that's
Speaker 1: another issue. Hold on, and well do I mean if
Speaker 1: you actually called go with a sure Thing Denver's Best
Speaker 1: Roofer Excel Roofing dot com. You don't pay a cent
Speaker 1: until you're content. Time for an insurance check up free,
Speaker 1: no obligation comparison call Compass Insurance paying too much your
Speaker 1: coverage at dozens of insurance companies find out now three
Speaker 1: oh three seven seven one help. You'll think you're his
Speaker 1: only customer when you choose Frank durand the real estate
Speaker 1: Man dot com to list your home with Remax Alliance
Speaker 1: three oh three nine two zero sixteen twenty two. Yeah,
Speaker 1: ripped of news so you don't have couss as we can.
Speaker 2: Shooter's gonna help.
Speaker 11: Come.
Speaker 3: This is the Troubleshooter Show.
Speaker 1: No Tom Martine, Hi Tom Martino here three oh three
Speaker 1: seven one three talk three O three seven one three
Speaker 1: eight two five five. Let's solve problems, answer questions, take complaints,
Speaker 1: and make your life a little easier as we do,
Speaker 1: as I've been doing for forty five years here in Denver.
Speaker 1: Fifty years total. Yeah, or maybe even a little more
Speaker 1: fifty one. Who knows, I was such a young see
Speaker 1: when I started seventy one, Doc, I'm right behind you, brother,
Speaker 1: or you're quite a bit ahead of me. But who's counting?
Speaker 1: Obviously you are? Yeah, yeah, well these days I am counting.
Speaker 1: Welcome to the show. We got all kinds of things
Speaker 1: to talk about. Phil. We're gonna be waiting on Frankrandorealestateman
Speaker 1: dot com to come by and give us some updates
Speaker 1: on your situation, Phil, Phil, he's concerned. He's looking at
Speaker 1: a Florida property and found that the agent isn't listed
Speaker 1: as having a license, but the agency, the agency is excellent.
Speaker 1: Frank durand the real estate man dot com. Frank listen man.
Speaker 1: By the way, Frank, you know when we had our
Speaker 1: SEO guy in yesterday talking about websites, did you know
Speaker 1: we reviewed your website? No?
Speaker 11: I didn't know you were reviewed.
Speaker 20: To tell me how to come out.
Speaker 1: It came out that you get a lot of good traffic.
Speaker 1: Now here's what's good about it. On my side, you
Speaker 1: get good organic traffic, meaning just because they're looking for
Speaker 1: real estate people in general and you come up. But
Speaker 1: you also get a lot of directed traffic, which means
Speaker 1: people specifically searched for you. So both of those are
Speaker 1: really good marks for your website and really good marks
Speaker 1: for you and you. Yeah, now, Frank, on this issue,
Speaker 1: I want your opinion, Frank. Phil is looking at a
Speaker 1: home in Florida, and he checked out this home, He
Speaker 1: checked out a brokerage. He went online and found Eric
Speaker 1: Hanson and the what's called the Eric Hanson real estate
Speaker 1: team at Keller Williams Realty Golf Coast in Pensacola. All Right,
Speaker 1: so here's what happens. He then calls up Hanson and
Speaker 1: he gets this real estate agent on the line. What's
Speaker 1: the name of that real estate agent again, Phil, Robin
Speaker 1: Woodall so he gets this Robin Yeah. So he gets
Speaker 1: this Robin Woodhall on the phone, and he did some
Speaker 1: due diligence and he started looking for his license. And
Speaker 1: he tells me, this is what Phil's telling me that
Speaker 1: the state real Estate Real Estate Board does not have
Speaker 1: a record of this guy's license. Now we're not talking
Speaker 1: about Hanson. Eric Hanson is all over the internet. He
Speaker 1: has a giant team down there, and kind of like
Speaker 1: you have a team with Remax Alliance, you have you know,
Speaker 1: Frank Durant Homes or Frank Duran the team Duran. But
Speaker 1: here's the point, where would you find out if you
Speaker 1: wanted to find out about a real estate agent in Florida?
Speaker 1: Where would you call to find the license?
Speaker 20: So, Tom, wonderful question. I would have to do some
Speaker 20: digging on that I know out here. We just go
Speaker 20: to Dora and it's pretty simple to find in Florida.
Speaker 20: I'd have to do some digging, which I'm very happy
Speaker 20: to do. By the way, I would just have to
Speaker 20: say no.
Speaker 1: But what I'm asking, I guess what I'm asking is this.
Speaker 1: But here's what I'm asking. Actually, if you take any state,
Speaker 1: do they list real estate every agent or just brokers?
Speaker 1: Like if I wanted to find out if an agent
Speaker 1: is licensed in California, Florida, New York, Colorado, do they
Speaker 1: maintain a list of every licensed agent that they would
Speaker 1: let the public check?
Speaker 20: Yes, Tom, I would say the answer is yes. In fact,
Speaker 20: I've never seen them not do that. You have out here,
Speaker 20: you'll have the managing broker, but also the individual broker
Speaker 20: associates or the agents.
Speaker 1: Absolutely okay, So therefore he should be listed somewhere.
Speaker 20: Yes, and Tom, here's the good news, by the way.
Speaker 1: Yes, Oh, I was gonna.
Speaker 20: Say, I have some cots all over the nation. I
Speaker 20: can track down an agent out there and figure out
Speaker 20: how their system works and let you know for sure.
Speaker 1: And I just found I just found one hold on Phil.
Speaker 1: I need to know for sure how to spell woodall
Speaker 1: is it? W is it would? And then all woo
Speaker 1: d a L.
Speaker 16: Yes, it's a female.
Speaker 1: Robin woodhall Wood. Okay. I have found a licensing check online,
Speaker 1: right online, where you can put a name in and
Speaker 1: do it. And I'm going to do it right this second,
Speaker 1: right this second, I'm putting it in. You put the
Speaker 1: last name in and the first name in, so that's
Speaker 1: what I'm doing, and you put in. That's it. So
Speaker 1: now you search, let's see what comes up. Yep, No,
Speaker 1: actually not. It says there were no records found matching
Speaker 1: the search criteria. If you suspect unlicensed activity may be occurring,
Speaker 1: call this number action in that name, Robin Woodall, and
Speaker 1: no license came up. Frank. Could it be an assistant
Speaker 1: in an office helping a broker? Do teams ever have
Speaker 1: people who are not real estate agents?
Speaker 20: You know, I was just gonna mention that Tom out here,
Speaker 20: at least in Colorado, we have the option, and in
Speaker 20: fact it's on the listing agreement where the seller would
Speaker 20: acknowledge that if the agent doesn't show the home, they
Speaker 20: may have an unlicensed assistant show the home as well,
Speaker 20: but they have to get permission first. So yes, that
Speaker 20: is an option.
Speaker 1: Now, Phil, did this person literally tell you they are
Speaker 1: a licensed real estate agent?
Speaker 11: Yes?
Speaker 16: And this morning the secretary I asked her if she was,
Speaker 16: if Robin was a real tour or a real estate agent,
Speaker 16: and the secretary told me she's a real tour.
Speaker 1: Now, Frank, to be a real tour that's a step
Speaker 1: above a license, right, right, And that's where.
Speaker 20: You take an oath and I did that many many
Speaker 20: years ago.
Speaker 11: But that is right.
Speaker 20: Then you have the title real tour.
Speaker 1: And then you're you're part of the board of realtors. Now,
Speaker 1: at Phil, did you tell the person did you tell
Speaker 1: the person at Team Hanson that you checked on Robin
Speaker 1: Woodhall and she was not listed with the state.
Speaker 16: I talked with them before I called the state, and
Speaker 16: I don't want to prejudice her against me if I'm wrong,
Speaker 16: because she sounds good.
Speaker 9: But you know I don't.
Speaker 16: I'm risking one hundred thousand dollars or more.
Speaker 1: So I don't want to. But what do you mean
Speaker 1: one hundred thousand or more on depend on a house?
Speaker 11: No?
Speaker 8: I did not tell them.
Speaker 1: Okay, Okay, do you mind if we call and ask? No?
Speaker 1: I like it if you did. Who Okay, let's do
Speaker 1: a Deputy Dollar. You're sitting on your hands over there
Speaker 1: is Deputy Dollar in there? Still, sus is Deputy Dollar
Speaker 1: in there? Okay, Deputy Dollar, you're there. We have Here's
Speaker 1: what we have to do. We have to call down
Speaker 1: to Team Hanson and simply ask, why isn't this Woodall
Speaker 1: coming up in a real estate license search? Who's going
Speaker 1: to do it? Speak to me? I can't see you,
Speaker 1: so speak to me. Okay, are you gonna do it?
Speaker 1: Then time, I'll be happy to make it.
Speaker 18: Hear anybody in the studio. I'll be happy to make
Speaker 18: the call. But before I do, hold on. But before
Speaker 18: I do, I wanted to ask Phil. You know, if
Speaker 18: I call them on behalf of Martino's Radio, Phil our caller,
Speaker 18: Oh yeah, yeah, yeah, Okay, Phil, if I call the
Speaker 18: real estate agency on behalf of the Tom Martino Troubleshooter Show,
Speaker 18: they're going to perceive this as kind of an accusatory
Speaker 18: and a pretty aggressive move on my part that might
Speaker 18: that might destroy your own.
Speaker 1: Here's what I say. Then, I would put it this way. Listen,
Speaker 1: Phil happened to call us because he was checking licensing
Speaker 1: on Robin Woodhall. And we're not making any accusations. All
Speaker 1: hold on, and Phil is perfectly happy with Team Hanson.
Speaker 1: But we're just wondering is Rob an unlicensed assistant or
Speaker 1: does she carry a real estate license? That's it. Oh,
Speaker 1: I understand that.
Speaker 18: My perspective is that that call might be better coming
Speaker 18: from Phil if he already has a business relationship that
Speaker 18: he wants to preserve with age.
Speaker 1: But see, I know, I think we should call. Okay,
Speaker 1: I think we should think Now I think Phil feels uncomfortable.
Speaker 1: I want to call and Frank Duran, the real estate man,
Speaker 1: we love you, thank you for being on three oh
Speaker 1: three nine two zero sixteen twenty two. That's Frank durand
Speaker 1: the Realestateman dot com. And also listen when we come back,
Speaker 1: we're going to talk to sus about that follow up
Speaker 1: with Rock and the restoration job that supposedly he took
Speaker 1: money on and did nothing and the consumer accused him
Speaker 1: of not even contacting the building department. Once we'll talk
Speaker 1: about that coming up and more. And Phil, you hang
Speaker 1: on because Deputy Dimitri, Deputy d is going to be
Speaker 1: making some fun calls on your case. And I want
Speaker 1: to remind people that KNH Home Solutions window siding, doors
Speaker 1: and more. KINH also has Knage Painting pros Now, so
Speaker 1: you have a company that you can depend on for
Speaker 1: painting as well. Khwindows dot com. Go with a sure
Speaker 1: thing Denver's Best roofer Excel Roofing dot com. You don't
Speaker 1: pay a cent until you're content. Time for an insurance
Speaker 1: checkup free no obligation comparison call Compass Insurance paying too
Speaker 1: much your coverage at dozens of insurance companies find out
Speaker 1: now three all three seven to seven to one help.
Speaker 1: You'll think you're his only customer When you choose Frank
Speaker 1: durand the Real estate Man dot com to list your
Speaker 1: home with Remax Alliance three all three nine two zero
Speaker 1: sixteen twenty two. Hi tom Archino here, we got a
Speaker 1: lot happening here. Now. First, I want to follow up
Speaker 1: the call with American Restoration, so this is really important.
Speaker 1: Steve called and says his house burned down September of
Speaker 1: twenty twenty three through a series of mishaps. He had
Speaker 1: some bad contractors and they gutted the entire house. Rock
Speaker 1: looked at it in the very beginning, and Steve rejected
Speaker 1: Rock's proposal and went with another company, which turned out
Speaker 1: to bed bad news. Then Rock went back again and
Speaker 1: gave him another proposal, and then was still not hired.
Speaker 1: And then in February finally Steve says, let's do it.
Speaker 1: He gives Rock a fifteen thousand dollars deposit, and he
Speaker 1: says Rock has done zero since then. Rock says, well,
Speaker 1: I've been coordinating subcontractors and getting things in order. This
Speaker 1: is a very complicated situation, and I have to gather
Speaker 1: evidence as well for the insurance company, and I've been
Speaker 1: in touch with the building department to coordinate that as well,
Speaker 1: because I have to make sure for the insurance that
Speaker 1: all of the contractors are licensed and with Pike Speak Building.
Speaker 1: So Steve said, that's a lie. You never contacted Pike's
Speaker 1: Speak Building department, not once suees bring us up to date.
Speaker 7: So Tom, it's in your inbox as well. I sent
Speaker 7: it to you. But Rock did send me the correspondence.
Speaker 10: Between him himself and the building department talking about permits.
Speaker 7: On April eighth of this year. So clearly they have
Speaker 7: been in contact about the Callers project.
Speaker 1: So and that as that email indicates, it wasn't the
Speaker 1: first time they were in contact.
Speaker 7: So exactly.
Speaker 1: And Rock's gonna call Steve good Steve, I don't know, man,
Speaker 1: it sounds like and I know why, and I don't
Speaker 1: want to put this on you, but you're under a
Speaker 1: lot of emotional stress when your house burns and your
Speaker 1: entire house is gutted. Your entire house is gutted, you're
Speaker 1: not living there, think about Sue's just the stress you
Speaker 1: went through living in the motorhome right next door and
Speaker 1: most of your yeah, and all you were doing were
Speaker 1: the floors. Man, But look at the stress.
Speaker 7: Tom. It's got to be, you know, just life changing.
Speaker 1: Having the entire house gutted, and so really, uh, we
Speaker 1: feel like Rock's been on this case and if you
Speaker 1: want to refund, you worked that out with Rock. So
Speaker 1: Phil called and said, you know, I'm looking at a
Speaker 1: house in Pensacola, Florida. I found Team Henson, our Eric
Speaker 1: Hanson real estate team at Keller Williams, and I called
Speaker 1: them because they're in Pensacola, and I started talking to
Speaker 1: Robin Woodall but Robin Woodall. I checked with the state
Speaker 1: and she's not LICEE. Now we found her license, Phil,
Speaker 1: She is licensed. And the error I had when I
Speaker 1: searched is r O B I N and her name
Speaker 1: is r O B y N. Sus Is that true?
Speaker 1: You found her too, didn't you?
Speaker 9: Well?
Speaker 7: I didn't, but I've had like eight different people call me.
Speaker 7: They all found her with the y N in Pensacola,
Speaker 7: so did I.
Speaker 1: So, Phil, your fear is a laid. You have a
Speaker 1: licensed real estate broker or an agent with a really good,
Speaker 1: a really good, highly rated real estate firm.
Speaker 16: So did deputy call or did he not have to?
Speaker 1: We didn't have to. We went online. You can go
Speaker 1: online and find it too. If you go online, let
Speaker 1: me let me give you the link. It's let me
Speaker 1: just give you this link. It's my Florida license dot com. Okay,
Speaker 1: Myflorida license dot com. And you search with the person's name,
Speaker 1: so the last name is Woodhall, and then you search
Speaker 1: with you search with Robin spelled the right way. And
Speaker 1: you know what's really weird is you think it would
Speaker 1: have given you some choices even if you were one
Speaker 1: letter off, but it didn't. So now you search like
Speaker 1: I just did. Here I'm doing it again, and it's
Speaker 1: Robin E. Woodall with a team. So and so they
Speaker 1: give the address in Gulf Breeze, Florida, currently active till
Speaker 1: three thirty one, twenty seven. So that's good news for you.
Speaker 1: And this comes from the Department of Business and Professional Regulation.
Speaker 1: I'm right on their government website. Thanks for your help.
Speaker 1: Thank you. And you know what, I don't think it's
Speaker 1: bad to be skeptical, you know, really think about this.
Speaker 1: There's a lot there are a lot of scams going
Speaker 1: on with real estate brokers and agents and people claiming
Speaker 1: they have authority to transact business, taking deposits and stuff.
Speaker 1: I mean, what's wrong with that? You know? If Philip
Speaker 1: called and said I wired fifteen grand to Robin Woodhall
Speaker 1: or Joe Smith or Harry and I now I haven't
Speaker 1: heard a word from them. And they told me they
Speaker 1: were a real estate broker, and I would have said,
Speaker 1: did you check them out? Well, they had a website,
Speaker 1: but did you check them out? So I give Phil kudos?
Speaker 1: I do I give I'm going to give him these
Speaker 1: Hold on, let me do it? Where is it?
Speaker 9: Come on?
Speaker 1: That's for Phil? Yes, go ahead there.
Speaker 21: And Tom I looked her up too, and she's a
Speaker 21: very photogenic lady.
Speaker 1: Oh yeah, on the end. Now we digress, Now we diagress.
Speaker 21: It makes me want to buy some makes me want
Speaker 21: to buy some real estate in Florida.
Speaker 1: Now we digress. How terrible is that? Okay, listen, we're
Speaker 1: talking about a lot of stuff today, we really are.
Speaker 1: And what I like is that we get answers for you.
Speaker 1: And we just solved that problem live on the air,
Speaker 1: didn't we. So actually give us a call three oh
Speaker 1: three seven to one three talk seven one three eight
Speaker 1: two five five good. A lot to talk about today,
Speaker 1: and I want to remind you, want to remind you
Speaker 1: fix it twenty four to seven has that special for
Speaker 1: forty nine bucks. And it's really important you get your
Speaker 1: some pump checked out if you haven't had it done
Speaker 1: in years. Many of you probably forgot about it. Get
Speaker 1: it checked out. They pull it, they clean it, they
Speaker 1: adjust it, they lubricate it, they make sure it's running,
Speaker 1: they check the electrical connections, and then all of that's
Speaker 1: forty nine bucks. Keep your home from being flooded. Fix
Speaker 1: myhome dot com book now you go with a sure
Speaker 1: thing Denver's Best roofer Excel Roofing dot com. You don't
Speaker 1: pay a cent until you're content. Time for an insurance
Speaker 1: check up free, no obligation comparison call Compass Insurance Paying
Speaker 1: too much your coverage at dozens of insurance companies find
Speaker 1: out now three oh three seven seven to one Help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the real estate Man dot com to list your
Speaker 1: home with Remax Alliance three oh three nine two zero
Speaker 1: sixteen twenty two. Hey, I'm Tom Martine. You're troubleshooter three
Speaker 1: oh three seven to one three Talks seven one three
Speaker 1: eight two five five. So one of the things I
Speaker 1: started the show talking about was I was talking about
Speaker 1: business and business problems and all of that, and some
Speaker 1: of the common problems people run into. First and foremost
Speaker 1: they don't differentiate between the business and the trade. The
Speaker 1: trade is what you do for consumers. The business is
Speaker 1: getting those consumers, firing leads and closing those leads, two
Speaker 1: separate businesses. If you're in a trade, you may have
Speaker 1: to hire someone to run that business the right way
Speaker 1: if you don't know how to do it. Don't assume
Speaker 1: because you're a good plumber, you're gonna have a great
Speaker 1: plumbing business, or a good electrician a good electrician business,
Speaker 1: or a good fence installer a good fence business. Nope,
Speaker 1: not necessarily. So you're in one business acquisition of leads,
Speaker 1: closing of those leads, and keeping those leads for future
Speaker 1: and making them walking talking billboards to refer you to others. Next, Tom,
Speaker 1: don't yes.
Speaker 4: Oh, did you mention that the lack of capital. I've
Speaker 4: always thought was the biggest impediment having a successful business.
Speaker 4: That if you don't have enough capital to carry you over,
Speaker 4: it doesn't matter how many people you get, you're going
Speaker 4: to run out of money and have to declare bankruptcy.
Speaker 1: That's cash flow. You're absolutely right, Keshlo is a very
Speaker 1: good one. I want to put that down there. I
Speaker 1: didn't have that on my list of the top. But
Speaker 1: that is very very important. Cash flow havn't enough capital,
Speaker 1: But it's really the cash flow because there's a time
Speaker 1: sometimes from the time you get business to the time
Speaker 1: you get paid the other one, you don't know your
Speaker 1: true basis or your expenses. You have to figure everything
Speaker 1: it takes to run that business and amortize it over
Speaker 1: a monthly period. And then you have to know the
Speaker 1: cost of each sale. So you have two kinds of costs.
Speaker 1: You have overhead, which are fixed expenses that no matter
Speaker 1: how much business you have, they don't go up or down.
Speaker 1: You just have a fixed cost of overhead that would
Speaker 1: be rent or mortgage, utilities if you have a building,
Speaker 1: your own utilities, and anything it takes to keep yourself running,
Speaker 1: phone bill or and then then you have digital marketing.
Speaker 1: Marketing is some people put marketing on cost of sales.
Speaker 1: So if you had a ten thousand dollars budget a
Speaker 1: year on marketing, your cost of sale would be that
Speaker 1: divided by your sales. Another thing, and then that's why
Speaker 1: you hear people say it took me thirty dollars a lead.
Speaker 1: You know, I pay thirty dollars a lead. What they're
Speaker 1: doing is they're taking their marketing dollars and dividing by
Speaker 1: the number of leads to come up with cost per lead. Obviously,
Speaker 1: the less you can pay on cost per lead, the better.
Speaker 8: Right.
Speaker 1: Then you also want to know multiples per lead, for example,
Speaker 1: are multiples per per marketing dollar. So you have two
Speaker 1: ways to evaluate marketing. Well, there's more, but two main
Speaker 1: ways is you want to know the cost per lead.
Speaker 1: So here's an easy way of putting it. If you
Speaker 1: spent one hundred bucks on a Facebook ad and you
Speaker 1: got one hundred leads, it would be one dollar per lead,
Speaker 1: which would be an incredible windfall. One dollar per lead.
Speaker 1: That's cost per lead. You also want to know your
Speaker 1: multiples on advertising. What's a multiple on advertising? If you
Speaker 1: spend a dollar, you get three back, you spend five dollars,
Speaker 1: you get twenty five back, that would be five That
Speaker 1: would be wonderful, right, So you have to know both
Speaker 1: cost per lead and you have to know your multiple
Speaker 1: on your marketing multiple I call it. So these are
Speaker 1: things that are just elementary, but so many business people
Speaker 1: don't know it. I want to know from you, how
Speaker 1: many would attend if we had a little session where
Speaker 1: we all talked about starting a business. I will do that.
Speaker 1: If you want to do it, we can do it
Speaker 1: by zoom where you can do it in person. Let
Speaker 1: me know and please text me if you have any
Speaker 1: questions on your business. The other one is your online presence.
Speaker 1: It's not a brochure, it's an interactive site. So many
Speaker 1: people do not put an emphasis on their website and
Speaker 1: their online presence. It's very very important. And then other
Speaker 1: things would be your skill itself. Make sure you can
Speaker 1: do the job and you're not biting off more than
Speaker 1: you can chew. Sometimes it's better to focus on a
Speaker 1: few services rather than be wide scope with things you're
Speaker 1: not really familiar with. Anyway, those are some of the
Speaker 1: some of the things I have for starting a business.
Speaker 1: If you have any questions, give me a call. And
Speaker 1: I want to let me give my text number out
Speaker 1: again because I'm feeling lonely. I haven't had but a
Speaker 1: few texts today, and this number comes right to my
Speaker 1: cell phone twenty four to seven. I mean you can
Speaker 1: get access to me twenty four to seven seven four
Speaker 1: seven nine nine nine fifty two eighty seven four seven
Speaker 1: nine nine nine fifty two eighty Okay, now I have
Speaker 1: another I do have a text here, Yes, sir.
Speaker 4: You know when when you go into large businesses sometimes
Speaker 4: they'll have loss leaders. Does it ever pay for a
Speaker 4: startup company to have lost leaders just to get their
Speaker 4: name out there and to get a few good references.
Speaker 1: Well, let's talk about loss leaders. We's talk about it.
Speaker 4: We're talking about like twenty four to seven is doing
Speaker 4: a you know, a loss leader basically so that when
Speaker 4: people gave a problem, they'll call them up because they
Speaker 4: can afford to do it.
Speaker 1: That's right. Does it ever pay? Now? Loss leader is Brent.
Speaker 1: Loss leaders are brand building? Okay, you don't make money
Speaker 1: off of that. You make money by two ways. You
Speaker 1: brand build when you advertise it, and you also brand
Speaker 1: build by word of mouth. When that person comes back
Speaker 1: to you or tells friends about you, they say, wait
Speaker 1: a minute, you're not going to believe this. For forty
Speaker 1: nine bucks, I had a plumber come out and check
Speaker 1: my some pump. They literally pulled the pump, cleaned out
Speaker 1: the screen, cleaned it off, lubricated or or some of
Speaker 1: these are not lubricated when they're submersible, but in any
Speaker 1: case they're internally lubricated or they're sealed. But no matter what.
Speaker 1: They check all of those seals, They check everything to
Speaker 1: make sure it's going to bring you good service with
Speaker 1: a no breakdown guarantee. That's a lost leader forty nine bucks.
Speaker 1: It takes way more money for somebody to spend two
Speaker 1: hours on that. Some pump for forty nine bucks. It
Speaker 1: takes away more than that.
Speaker 4: So, if you're studying a new business and you don't
Speaker 4: have a lot of clients, you have a lot of time,
Speaker 4: does it pay to do what? For a new business?
Speaker 4: Does it pay to have a loss leader to just
Speaker 4: get Yes, it does references.
Speaker 1: The answer is absolutely yes. Loss leaders are a good
Speaker 1: idea as long as you know they're a loss leader,
Speaker 1: and you account for that that comes out of your
Speaker 1: marketing budget. You literally have to put that. You have
Speaker 1: to put it as a line item in your marketing budget.
Speaker 1: So here's what I mean. If if it's if it
Speaker 1: takes an hour and an hour of your time is
Speaker 1: worth one hundred and fifty bucks with overhead and that,
Speaker 1: then you have to and you charge fifty bucks or
Speaker 1: forty nine to ninety five, then you have to account
Speaker 1: for one hundred of that out of your marketing budget.
Speaker 1: It's just an accounting You have to do that so
Speaker 1: you have accurate records and you're not thinking, well, I'm
Speaker 1: making money hand over fist, I'm going to do more
Speaker 1: of these, I'm going to do more of these loss leaders. No,
Speaker 1: you have to have some kind of a budgeting tool
Speaker 1: or accounting tool that'll tell you how far in the
Speaker 1: hole you're going with these, because otherwise you get this
Speaker 1: false sense of making a profit. I knew a person
Speaker 1: in the computer business one time. She thought she was
Speaker 1: a master. She was making all kinds of money, and
Speaker 1: I said to her, I said, Laurie, where is your
Speaker 1: cost of sale? And she said, what do you mean?
Speaker 1: I said, well, you did a bunch of hard drives,
Speaker 1: you did this, you did that. Where's your cost of sale?
Speaker 1: She had her credit cards mounting up, and she'd make
Speaker 1: minimum payments on her credit card. So to her, when
Speaker 1: she got paid two hundred dollars on a job, it
Speaker 1: looked like she made two hundred because she's only paying
Speaker 1: pennies a month on minimum payments. But that balance on
Speaker 1: her credit card kept growing and growing and growing, even
Speaker 1: though the minimum payment stayed relatively the same, went up
Speaker 1: a couple of dollars. She was going to be in
Speaker 1: debt for the next twenty years trying to support her business.
Speaker 1: It was a false indication of success. And that's what
Speaker 1: happens when you don't have a good mechanism for accounting
Speaker 1: for cost of sales two lines or two categories, overhead,
Speaker 1: fixed expenses, cost of sales per item, and each item
Speaker 1: has a different cost of sale. You have the labor,
Speaker 1: you have, the price of the unit. You have all
Speaker 1: of that that you have to account for. I'm Tom Martinez.
Speaker 1: We have more coming up on the Troubleshooter Show. Genesis
Speaker 1: Total Exteriors, don't forget they do mold detection and remediation
Speaker 1: the honest way. Genesis Tootalexteriors dot com. Go with a
Speaker 1: sure thing Denver's Best roofer Excel Roofing dot Com. You
Speaker 1: don't pay a cent until you're content. Time for an
Speaker 1: insurance checkup free no obligation comparison call Compass Insurance paying
Speaker 1: too much your coverage at dozens of insurance companies find
Speaker 1: out now three all three, seven seven to one help.
Speaker 1: You'll think you're his only customer when you choose Frank
Speaker 1: durand the Real estate Man dot com to list your
Speaker 1: home with Remax Alliance three all three nine two zero
Speaker 1: sixteen twenty two. Hi Tom Martino. You know I suddenly
Speaker 1: realized I was bragging about how you context me twenty
Speaker 1: four to seven, and it comes right to my cell phone.
Speaker 1: And I didn't give out the damn number. I mean,
Speaker 1: excuse me, but I might be slipping about a quarter
Speaker 1: of an inch. Anyway. Here it is seven four, seven, nine, nine, nine,
Speaker 1: fifty two eighty. Now the reason I did that numbers
Speaker 1: I love. I love big airplanes. Seven four seven is
Speaker 1: a big airplane. This is a memory age seven four seven.
Speaker 1: Then the nine nine nine is as close to ten
Speaker 1: ten ten as I could get, and then fifty two
Speaker 1: eighties the Maya High City. So seven four seven eighty.
Speaker 1: You can text me at any time twenty four to
Speaker 1: seven to one, here, says Tom. Oh good. Oh I
Speaker 1: didn't know if it did or not. See now I'm
Speaker 1: even questioning myself. Oh my god. And then I have
Speaker 1: what's even worse is Deputy Doc's telling me is keeping
Speaker 1: me straight? Gosh. Anyway, here it is it's important to
Speaker 1: have this is a text, and this is a smart one.
Speaker 1: It's important to have written agreements with any partners or
Speaker 1: people have an interest in your business. Oh, absolutely, positively.
Speaker 1: I'm putting that down on my list written agreements. Absolutely.
Speaker 9: Now.
Speaker 1: Also, you need to manage cash flow. Deputy Doc mentioned
Speaker 1: capital and cash and I said cash flow, capital and
Speaker 1: cash flow, but something else and it goes along with
Speaker 1: cash flow trust accounts. You can't spend money on that
Speaker 1: are that is held in trust and let's just spent
Speaker 1: on that job. Please don't co mingle funds. You're going
Speaker 1: to get into trouble if you commingle funds. You can't
Speaker 1: do it. Okay, go ahead, you got a good one.
Speaker 18: So one of the major things I see among people
Speaker 18: I encounter who operate their own business and suddenly run
Speaker 18: into trouble is when they started, they bought very expensive
Speaker 18: equipment that's necessary to conduct their business, but they never
Speaker 18: made plans nor did they save enough to eventually replace
Speaker 18: that equipment as it wears out.
Speaker 1: And I've seen more than five oh oh oh, oh
Speaker 1: my gosh, how silly.
Speaker 21: Of mail because they forgot that they have to replace
Speaker 21: this equipment.
Speaker 18: So that's called depreciation, yeah, but they think it's an
Speaker 18: accounting term depreciation, And real life is you got to
Speaker 18: save up enough.
Speaker 1: To buy this new machine, but you do have to
Speaker 1: put that money away. Literally, Yeah, depreciation, very very good.
Speaker 1: I think it's a tax right off. Very good, very
Speaker 1: good information, thank you. So if I go over these,
Speaker 1: don't confuse the business with the trade. Second, know your
Speaker 1: true basis with costs. You don't account for your time,
Speaker 1: you don't account for under or you underestimate marketing. Your
Speaker 1: online presence sucks. You don't know true costs, capital and
Speaker 1: cash flow and trust accounts. Do not commingle funds, costs,
Speaker 1: per leads, marketing multiples, also written agreements and depreciation. All
Speaker 1: of this is incredibly important to incredibly don't.
Speaker 4: You also need a pretty detailed written business plan. I
Speaker 4: know when I open my practice.
Speaker 1: Not really not really a written business plan, go ahead this.
Speaker 4: You know, doctors can usually get a loan pretty easily,
Speaker 4: but in order to do so, I needed a written
Speaker 4: business plan about how I was going to what I
Speaker 4: was going to spend the money on, and how I
Speaker 4: was going to make the practice work. And then I
Speaker 4: got the loan.
Speaker 1: I don't recommend I don't recommend people finance when they're
Speaker 1: starting a business. It's the worst thing you can do.
Speaker 1: You So for that reason, the only time you need
Speaker 1: a written plan the only time is to get a
Speaker 1: loan or to get an investor. So if you if
Speaker 1: you think there's nothing wrong with having a mission statement,
Speaker 1: we might be parsing out words here, but what I'm
Speaker 1: saying is this, it's good to have a mission statement.
Speaker 1: It's excellent to have a mission statement. You don't have
Speaker 1: to have a written business plan, because I don't recommend
Speaker 1: you get financing. But I know what Doc is saying.
Speaker 1: He's saying you have to have some kind of a
Speaker 1: plan what you're going to do when, and I understand
Speaker 1: that that's not entirely it keeps you on track. I
Speaker 1: like to look at it more as a goal statement.
Speaker 1: Written business plans often are fantasy. I like goal setting better.
Speaker 1: But I get your point three oh three seven one
Speaker 1: three talk seven one three eight two five five, Deputy D.
Speaker 1: We are running out of time. We can't get into it.
Speaker 1: But I want you to tell us tomorrow how someone
Speaker 1: tried to defraudrate.
Speaker 18: Right after our show ended yesterday. Somebody tried draining my
Speaker 18: bank account.
Speaker 1: I want to hear about it tomorrow.
Speaker 21: The best scam that I have ever seen.
Speaker 1: Oh my god, Okay, don't forget three to zero three
Speaker 1: Martino for help, information and referrals. Save all your problems
Speaker 1: for me.