WEBVTT 1 00:00:00.560 --> 00:00:06.000 Yea ripped. 2 00:00:07.480 --> 00:00:14.080 News indeed advice who you don't have? Come running as 3 00:00:14.119 --> 00:00:20.480 fast as we can. Shooter's gonna help coming Man. 4 00:00:19.920 --> 00:00:22.079 Dix is the Troubleshooter Show. 5 00:00:22.719 --> 00:00:28.359 No, Tom Martine, Hey, Tom Martino here, Welcome to the show. 6 00:00:28.399 --> 00:00:31.640 Three O three seven one three talk three oh three 7 00:00:31.839 --> 00:00:35.280 seven one three eight two five five. Welcome. I'm gonna 8 00:00:35.280 --> 00:00:38.119 bring up the mothership. If you're streaming, you'll see the 9 00:00:38.240 --> 00:00:41.799 video in the bottom right of the frame. What is 10 00:00:41.960 --> 00:00:44.920 going on? I see we have ugly Deputy Dot there 11 00:00:45.920 --> 00:00:50.600 and ugly Mark and pretty Hannah. Hannah is with us 12 00:00:50.640 --> 00:00:52.920 from Fixing twenty four to seven, and she's here to 13 00:00:52.920 --> 00:00:56.960 talk about plumbing, heating, cooling, electric and trains. And then 14 00:00:57.079 --> 00:00:59.880 I think that's Deputy Dollar. Is that right? Deputy Dollars 15 00:01:00.200 --> 00:01:02.399 three seven to one three talk seven one three eight 16 00:01:02.399 --> 00:01:03.079 two five to five. 17 00:01:03.479 --> 00:01:03.679 Hey. 18 00:01:04.519 --> 00:01:06.799 I thought today would be a good day to bring 19 00:01:06.840 --> 00:01:12.120 this up because I can't believe the number of inquiries 20 00:01:12.319 --> 00:01:16.239 I get about this. Mark. I want you to chime 21 00:01:16.319 --> 00:01:19.599 in because you're the king of doing this, but I 22 00:01:19.640 --> 00:01:22.280 want to talk about that. We we have a big, 23 00:01:22.400 --> 00:01:27.519 big listenership of small businesses and sole proprietors in LL 24 00:01:27.599 --> 00:01:31.599 season people who in addition to their job, they have 25 00:01:31.719 --> 00:01:35.359 a business, or they quit their job to start a business, 26 00:01:35.480 --> 00:01:40.120 or they are thinking about starting a business. And over 27 00:01:40.159 --> 00:01:42.760 the years we talked to so many people. I've often 28 00:01:42.760 --> 00:01:47.480 told people I'm smart because I cataloged and remembered and listened, 29 00:01:47.760 --> 00:01:52.239 not because I'm smart, meaning that if you do this 30 00:01:52.319 --> 00:01:54.680 show as long as I've been doing, and then as 31 00:01:54.719 --> 00:01:57.040 Mark joined me, as long as he's been doing, you 32 00:01:57.280 --> 00:02:04.000 just automatically become smarter on issues because you hear so 33 00:02:04.079 --> 00:02:07.400 many of them and you start categorizing them, cataloging them, 34 00:02:07.480 --> 00:02:11.000 keeping them. And I've done a really good job of cataloging. 35 00:02:11.840 --> 00:02:14.039 I have a whole sheet here. You name a topic 36 00:02:14.360 --> 00:02:18.360 and I'll give you problems. So starting a business, do 37 00:02:18.400 --> 00:02:20.639 you know what the first thing I think comes up? 38 00:02:20.960 --> 00:02:23.840 They get wrong? Mark. I don't expect you to guess 39 00:02:23.840 --> 00:02:26.120 what I'm thinking, But what would you say? 40 00:02:26.919 --> 00:02:30.039 They don't calculate. Most people don't calculate their own time. 41 00:02:31.759 --> 00:02:36.960 Mark. That is absolutely one of the top absolutely, positively 42 00:02:38.400 --> 00:02:41.199 one of the top five. They don't calculate their time. 43 00:02:41.560 --> 00:02:44.400 So they want to run a business, right and they're thinking, oh, 44 00:02:44.439 --> 00:02:47.120 this is how much profit it makes? But they didn't 45 00:02:47.159 --> 00:02:49.080 calculate that they're going to be doing the work. If 46 00:02:49.120 --> 00:02:52.159 it's a sole proprietorship or even just a small company 47 00:02:52.199 --> 00:02:53.919 with a few people, and you work your ass off 48 00:02:54.000 --> 00:02:56.039 ninety hours a week or whatever, So when you don't 49 00:02:56.080 --> 00:03:00.280 account for your time, that profit's not really profit. You 50 00:03:00.319 --> 00:03:03.280 have to account for your time because otherwise you end 51 00:03:03.360 --> 00:03:08.439 up buying yourself a bad job. You literally buy a 52 00:03:08.439 --> 00:03:11.960 bad job, or invest and make a bad job. You 53 00:03:12.039 --> 00:03:16.000 have to account for your time. And you know, accounting 54 00:03:16.000 --> 00:03:19.240 for your time means a lot, because if you can 55 00:03:19.319 --> 00:03:23.080 work and make that much money, why have a business 56 00:03:23.199 --> 00:03:26.360 unless your goal in business is to grow it, so 57 00:03:26.439 --> 00:03:29.560 eventually you make more than you can make working or 58 00:03:30.000 --> 00:03:35.120 you hope to. And so many small businesses their panacea 59 00:03:35.280 --> 00:03:39.199 is growing the business and then selling it, and that 60 00:03:39.759 --> 00:03:44.199 is successful sometimes it really is, and then you move 61 00:03:44.240 --> 00:03:46.840 on to something else. So not accounting for your time 62 00:03:46.919 --> 00:03:50.400 is definitely one of them. But I want you to 63 00:03:50.400 --> 00:03:54.080 think about this and comment on it. If you're on YouTube, 64 00:03:54.120 --> 00:03:56.520 my morons love commenting. You can call on comment or 65 00:03:56.639 --> 00:04:00.479 just listen. One of the things I have here is 66 00:04:00.479 --> 00:04:03.599 the first thing, and I'm gonna give you a hint, 67 00:04:03.599 --> 00:04:05.199 and then I want you to guess, and you can 68 00:04:05.240 --> 00:04:07.599 text me as well. Let me give you that text 69 00:04:07.639 --> 00:04:10.879 number I love seven four seven nine nine nine fifty 70 00:04:10.919 --> 00:04:12.960 two eighty. That comes right to my cell phone. You 71 00:04:13.000 --> 00:04:15.680 can text twenty four to seven there seven four seven 72 00:04:15.719 --> 00:04:18.360 nine nine nine fifty two eighty. I'm gonna give you 73 00:04:18.360 --> 00:04:21.360 a hint. You got an excellent plumber, one hundred percent 74 00:04:21.480 --> 00:04:27.680 excellent master plumber. He's great at doing everything plumbing. He 75 00:04:27.759 --> 00:04:31.000 wants to go out on his own. We have an electrician. 76 00:04:31.279 --> 00:04:34.240 He's great or she's great. I don't mean to say he, 77 00:04:34.360 --> 00:04:39.079 I'm using he in the generic sense. Or they they're 78 00:04:39.160 --> 00:04:41.879 great at what they do. Everything they do is great. 79 00:04:42.120 --> 00:04:45.959 Right then they want to start a business because after all, 80 00:04:46.000 --> 00:04:50.360 they're an electrician, so they can start an electrical contracted business. 81 00:04:50.720 --> 00:04:54.000 Or you have someone who's great at washing windows. You 82 00:04:54.040 --> 00:04:57.199 get what I'm saying. They're excellent at their trade and 83 00:04:57.240 --> 00:05:02.199 they start a business. What's the problem there. The problem 84 00:05:02.279 --> 00:05:10.160 is most people don't know the difference between a trade 85 00:05:10.319 --> 00:05:17.759 and a business, two completely different things. Hannah Davis is 86 00:05:17.800 --> 00:05:20.160 with us from Fix at twenty four to seven. She's 87 00:05:20.199 --> 00:05:23.399 not in the trade, not at all. Doesn't pretend to 88 00:05:23.439 --> 00:05:27.920 be she's in the business. So in the business she 89 00:05:28.079 --> 00:05:31.600 thinks of things like, what would compel people to call 90 00:05:31.680 --> 00:05:37.439 the company? Then the trade's been takeover, Hannah, what would 91 00:05:37.439 --> 00:05:39.959 compel people to call fix it today? 92 00:05:40.519 --> 00:05:42.560 What would compel people to call fix it today? And 93 00:05:42.600 --> 00:05:44.040 apologies everyone. 94 00:05:43.839 --> 00:05:46.680 I have allog Oh my god, your voice. 95 00:05:47.040 --> 00:05:49.319 Yes, I promise I did not pick up a smoking habit. 96 00:05:49.680 --> 00:05:53.000 It is allergies. But what compels them, Tom is not 97 00:05:53.079 --> 00:05:57.399 spinning thousands and thousands down the line when an absolute 98 00:05:57.839 --> 00:05:58.879 accident that can. 99 00:05:58.720 --> 00:05:59.959 Be avoided occurs. 100 00:06:00.439 --> 00:06:03.480 So what we're talking about right now, specifically is flooding 101 00:06:03.480 --> 00:06:05.839 in homes, which we see all the time. 102 00:06:08.319 --> 00:06:12.240 And that's the sumpump. See, here's the thing. If people 103 00:06:12.279 --> 00:06:15.319 did preventive maintenance, like I learned the other day, and 104 00:06:15.360 --> 00:06:18.879 you guys install the water heater in my home, it 105 00:06:19.040 --> 00:06:21.600 sat there and I never had it flushed. And I 106 00:06:21.720 --> 00:06:24.079 used to think, you know what, you know that flushing 107 00:06:24.560 --> 00:06:27.279 every year or two is a gimmick. It really isn't. 108 00:06:27.519 --> 00:06:30.399 Had I had that flushed, they told me I would 109 00:06:30.399 --> 00:06:33.199 have got another ten years out of it, and it 110 00:06:33.279 --> 00:06:36.000 was ten years old. It was a really good heater. 111 00:06:36.879 --> 00:06:39.800 And then they put the new one in and They said, now, Tom, 112 00:06:40.439 --> 00:06:44.079 you have it serviced every year, and it will not never, 113 00:06:44.160 --> 00:06:46.199 but it will last so long you won't believe it 114 00:06:46.199 --> 00:06:49.720 because we're taking out the harmful minerals. They do the flush. 115 00:06:50.000 --> 00:06:54.279 They changed the anode. I didn't realize you guys did that. 116 00:06:54.480 --> 00:06:57.480 The anode is a sacrificial anode that gives itself up 117 00:06:57.720 --> 00:07:01.120 to keep water from corroding the tank. Orter goes for 118 00:07:01.199 --> 00:07:04.560 the short circuit, so they go for the sacrificial anode first. 119 00:07:04.800 --> 00:07:07.319 It doesn't go to the tank. I'm telling you, man, 120 00:07:08.439 --> 00:07:12.079 they want their Their number one mission is preventive. Yet 121 00:07:12.120 --> 00:07:14.680 their number two mission is to try to fix it. 122 00:07:15.040 --> 00:07:17.519 Their number three is replacement. You have to understand that 123 00:07:17.519 --> 00:07:20.560 that's third on their list. First is to prevent it, 124 00:07:20.920 --> 00:07:24.120 second is to fix it. Third is to replace it. 125 00:07:24.480 --> 00:07:26.600 We got more coming up on the Troubleshooter Show three 126 00:07:26.680 --> 00:07:29.120 oh three, seven to one, three eight, two, fivey five. 127 00:07:29.319 --> 00:07:31.160 And while we're talking about all kinds of stuff, let's 128 00:07:31.199 --> 00:07:34.120 talk about waterpros dot net the best water systems for 129 00:07:34.439 --> 00:07:38.519 softening and conditioning and purifying, getting rid of plastics, chemicals, 130 00:07:38.519 --> 00:07:41.519 forever chemicals, and drinking water all for thirty nine to 131 00:07:41.560 --> 00:07:44.040 ninety five Waterpros dot net three oh three eight six 132 00:07:44.120 --> 00:07:51.519 two five five five four. Go with a sure thing 133 00:07:51.639 --> 00:07:54.959 Denver's best roofer Excel Roofing dot com. You don't pay 134 00:07:55.000 --> 00:08:00.279 a cent until you're content top of it. I'm for 135 00:08:00.279 --> 00:08:04.040 an insurance checkup free, no obligation. In comparison, call Compass 136 00:08:04.079 --> 00:08:07.360 Insurance paying too much your coverage at dozens of insurance 137 00:08:07.360 --> 00:08:10.480 companies find out now three oh three seven seven to one. Help. 138 00:08:10.639 --> 00:08:13.279 You'll think you're his only customer when you choose Frank 139 00:08:13.319 --> 00:08:15.800 durand the real estate Man dot com to list your 140 00:08:15.800 --> 00:08:19.000 home with Remax Alliance three oh three nine two zero 141 00:08:19.079 --> 00:08:28.639 sixteen twenty two. I'm Tom Argino, You're a troubleshooter three 142 00:08:28.639 --> 00:08:31.560 o three seven to one three talk seven one three 143 00:08:31.639 --> 00:08:35.519 A two five five. What are the mistakes business people 144 00:08:35.600 --> 00:08:38.279 make when they start one? They don't know the difference 145 00:08:38.320 --> 00:08:41.279 between a trade and a business. They may be an 146 00:08:41.279 --> 00:08:47.000 excellent electrician, a plumber, HVAC tech. They might be excellent 147 00:08:47.080 --> 00:08:55.480 at contracting, building, building garages, building homes, finished carpentry, handyman, 148 00:08:56.000 --> 00:09:01.360 but they don't know squad about business. And because they 149 00:09:01.360 --> 00:09:05.399 don't know squad about business, they concentrate on the trade 150 00:09:06.039 --> 00:09:09.600 and when they get money, they don't know that. Some 151 00:09:09.679 --> 00:09:13.559 of them are really They might use credit cards for 152 00:09:13.639 --> 00:09:16.799 all the supplies they need, and then they get paid 153 00:09:17.440 --> 00:09:20.080 and they forget they have a credit card bill, so 154 00:09:20.159 --> 00:09:24.799 the cost of sale cos is totally denied, or they 155 00:09:24.799 --> 00:09:30.039 don't accurately figure their costs. For example, I always pick 156 00:09:30.080 --> 00:09:31.960 on these big companies, but you take like fix At 157 00:09:31.960 --> 00:09:34.879 twenty four to seven or Plumbline or another giant company. 158 00:09:34.919 --> 00:09:38.639 These are good companies, great service companies. They have to 159 00:09:38.679 --> 00:09:43.240 take into account all of their expenses and then leverage 160 00:09:43.279 --> 00:09:47.399 that over all of their people and equipment. So everything 161 00:09:47.440 --> 00:09:49.960 has a cost to it. When that van runs every 162 00:09:50.039 --> 00:09:52.440 hour is costing the company a certain amount of money. 163 00:09:52.480 --> 00:09:57.080 Dead costs, bottom line dead costs. And so many times 164 00:09:57.080 --> 00:09:59.519 people say, well wait a minute, I can buy a 165 00:09:59.600 --> 00:10:01.919 water eat at home depo and then I can have 166 00:10:02.039 --> 00:10:04.840 Johnny across the street and his cousin put it in. 167 00:10:05.679 --> 00:10:09.000 You know, no one can compete with those costs, but 168 00:10:09.120 --> 00:10:13.440 you'll it's it's so foolhardy when it comes to warranties, 169 00:10:13.879 --> 00:10:17.720 burning down your house, getting the accurate if you don't 170 00:10:17.720 --> 00:10:20.279 do it properly, you shorten its life. I don't have 171 00:10:20.320 --> 00:10:23.200 to get into that. What I'm saying is this is 172 00:10:23.480 --> 00:10:26.399 you have to figure your cost and you have to 173 00:10:26.519 --> 00:10:29.080 know how to run a business. And I'm going to 174 00:10:29.159 --> 00:10:30.879 tell you how to do that. If you're if you 175 00:10:31.240 --> 00:10:33.919 we've had so many increase in starting a business, I'm 176 00:10:33.919 --> 00:10:35.679 going to tell you how to do that stuff. Right now, 177 00:10:35.679 --> 00:10:38.000 I want to talk to John. He has a solar 178 00:10:38.039 --> 00:10:42.080 system issue. And as you know, John, we we promote 179 00:10:42.080 --> 00:10:43.840 a solar company. What's going on with you? 180 00:10:45.440 --> 00:10:53.440 Hey, Tom? Yeah, red Rocks Rooping Solar. Yeah, so I 181 00:10:53.519 --> 00:10:56.360 talked to you and Brandy was on. I think it's 182 00:10:56.360 --> 00:10:57.480 Brandy from Red Rocks. 183 00:10:59.000 --> 00:11:01.480 Her name is Brooke, Oh, Brooke Brook. 184 00:11:01.600 --> 00:11:03.879 Yeah. So she was there about a month and a 185 00:11:03.919 --> 00:11:05.639 half ago and I was talking about I think it 186 00:11:06.039 --> 00:11:09.440 was with Mark about the solar system I have not 187 00:11:09.559 --> 00:11:16.720 producing and Brooke mentioned the micro and vergers possibly not functioning. 188 00:11:17.679 --> 00:11:21.639 So did a little investigating and sure enough, those microburgers 189 00:11:21.639 --> 00:11:25.759 are caput and the system. 190 00:11:25.440 --> 00:11:28.639 Hey John, can you John, can you tell me? Did 191 00:11:28.639 --> 00:11:36.480 you say micro converters micro inverters? Okay? Got it? Okay, Yeah, 192 00:11:36.559 --> 00:11:39.440 So what happened then? So she predicted that without even 193 00:11:39.480 --> 00:11:41.200 seeing the system. 194 00:11:41.320 --> 00:11:44.519 Right, and she's a you know, it seems to be unusual, 195 00:11:44.679 --> 00:11:49.480 and especially the system hasn't even been running for five years. 196 00:11:50.279 --> 00:11:50.480 Now. 197 00:11:50.519 --> 00:11:53.440 By the way, did red Rocks do your system? Are 198 00:11:53.519 --> 00:11:55.840 you complaining about them or is it another company? 199 00:11:56.360 --> 00:11:59.200 No, it was a company called Blue Sky, and I 200 00:12:00.000 --> 00:12:04.159 I'm almost positive that they're not in business anymore, which 201 00:12:04.679 --> 00:12:05.120 is okay. 202 00:12:05.240 --> 00:12:09.480 So now you know, red Rocks will service them even 203 00:12:09.519 --> 00:12:13.360 if they didn't put them in correct correct. 204 00:12:13.720 --> 00:12:18.159 So what what I did was so she recommended, you know, 205 00:12:18.360 --> 00:12:23.799 finding So it's a company called EP Systems and they 206 00:12:24.159 --> 00:12:27.039 she's saying that they should warranty them for like outwards 207 00:12:27.080 --> 00:12:31.279 of twenty five years. So I contacted AP Systems of 208 00:12:31.720 --> 00:12:37.279 North America and emailed them, and they immediately emailed me back, 209 00:12:37.559 --> 00:12:41.519 wanting a serial number basically on the inverters. And I 210 00:12:41.559 --> 00:12:41.960 said that. 211 00:12:42.039 --> 00:12:44.360 Are they the manufacturer of the inverters? 212 00:12:45.679 --> 00:12:52.720 I believe so yes, okay, yeah, yeah, So I sent 213 00:12:52.759 --> 00:12:55.759 those number assume them. And this was, like I said, 214 00:12:55.759 --> 00:12:59.320 about six weeks ago, and I had not heard anything back, 215 00:12:59.720 --> 00:13:02.639 and I've emailed them multiple times since then to see 216 00:13:03.639 --> 00:13:06.799 why they're not responding to me. And honestly, I think 217 00:13:06.799 --> 00:13:10.679 it's they think I'm just the homeowner and that's the 218 00:13:10.879 --> 00:13:15.039 least of their priorities. I'm not a technician or a 219 00:13:15.120 --> 00:13:18.639 solder company. So they're like, yeah, whatever, you know, well 220 00:13:18.679 --> 00:13:19.000 if you. 221 00:13:19.159 --> 00:13:23.159 But really so Brooke over at who's acting as your expert, 222 00:13:23.240 --> 00:13:26.000 Red Rock, Sproof and Solar, she said, the bad micro 223 00:13:26.159 --> 00:13:29.039 inverters are warrantied. 224 00:13:29.279 --> 00:13:32.799 Yeah, she believes that AP systems like and I'm pretty 225 00:13:32.799 --> 00:13:36.600 confident she's correct that these things should be warrantied. And 226 00:13:37.759 --> 00:13:42.080 but I have not heard anything yet from. 227 00:13:41.639 --> 00:13:44.879 How old are they They're not. How old are they. 228 00:13:46.279 --> 00:13:47.039 Less than five? 229 00:13:49.240 --> 00:13:51.320 And how long did she say the warranty was. 230 00:13:52.559 --> 00:13:56.759 Well, I've seen that they could be up to twenty 231 00:13:56.759 --> 00:13:58.440 five years. 232 00:13:58.600 --> 00:14:01.600 Now I'm asking, okay, do you know that. 233 00:14:02.679 --> 00:14:04.200 I don't know for sure. 234 00:14:05.840 --> 00:14:08.720 Okay, so they never got back to you. 235 00:14:09.279 --> 00:14:11.919 Yeah, they're just not They're not communicating with me, So 236 00:14:12.080 --> 00:14:13.039 I don't know why that. 237 00:14:13.120 --> 00:14:18.960 Hey, Deputy Deputy Dollar, I have an idea. He accused 238 00:14:19.000 --> 00:14:20.960 me of not acknowledging him, which I did in the 239 00:14:21.039 --> 00:14:23.720 very beginning. I said, there's ugly doc. Oh, and who's that. 240 00:14:23.840 --> 00:14:27.159 Oh that's Deputy Dollar. Deputy Dollar. He's good at getting 241 00:14:27.200 --> 00:14:30.519 through these company sorts. This guy says he has some 242 00:14:30.679 --> 00:14:34.360 micro inverters under warranty. It's that simple, and they should 243 00:14:34.360 --> 00:14:36.679 get back to him, and they didn't. Did you see 244 00:14:36.679 --> 00:14:39.039 any warranties? Did you go online or do you have 245 00:14:39.080 --> 00:14:40.600 a printed warranty anywhere? 246 00:14:42.720 --> 00:14:43.799 I personally don't. 247 00:14:44.360 --> 00:14:47.039 No. And don't you think. 248 00:14:48.679 --> 00:14:53.039 That the company that put him in is defunct? Oh 249 00:14:53.120 --> 00:14:53.679 I'm wondering. 250 00:14:53.960 --> 00:14:56.399 Yeah, but that doesn't matter. You need to go. You 251 00:14:56.480 --> 00:14:58.960 need to find ap System's website or the name of 252 00:14:59.000 --> 00:15:02.080 the inverter website, and you need to go and read 253 00:15:02.120 --> 00:15:04.080 the terms and conditions of a warranty. I'm doing it. 254 00:15:04.159 --> 00:15:07.360 If we call them if yeah, thank you, Mark if 255 00:15:07.600 --> 00:15:10.039 if Deputy Dollar. If he was to call them and 256 00:15:10.200 --> 00:15:12.519 they say, well, we don't have a warranty, how would 257 00:15:12.519 --> 00:15:12.960 you prove it? 258 00:15:13.039 --> 00:15:15.720 John? Gotcha? Yeah? 259 00:15:15.799 --> 00:15:18.080 Yeah, my only all right, so hold on, hold on 260 00:15:18.159 --> 00:15:21.279 and let's figure it out. Okay, three, let's let's figure 261 00:15:21.279 --> 00:15:23.480 it out. Three h three seven one three talks seven 262 00:15:23.519 --> 00:15:26.600 one three eight two five five all right, I have 263 00:15:26.639 --> 00:15:32.279 a I have a text here, Yeah, go ahead, sir. Okay. 264 00:15:32.399 --> 00:15:37.360 We got a call from Brent Herrick about he had 265 00:15:37.399 --> 00:15:41.559 rented a car from I think it was Enterprise. I'm sorry, 266 00:15:42.000 --> 00:15:46.759 and when he returned it he said the brakes are 267 00:15:46.759 --> 00:15:50.519 not working, so they told him, don't drive the car. 268 00:15:50.600 --> 00:15:54.039 We'll have a toad. He got a bill for I 269 00:15:54.080 --> 00:15:58.240 remember that, Okay. Then when I further talked to him, 270 00:15:58.519 --> 00:16:02.919 I'm sorry I wasn't. It was James, not Brent, brentsone else. 271 00:16:03.080 --> 00:16:05.759 It was James. So then when I talked to James, 272 00:16:06.159 --> 00:16:09.039 he called me and said when he spoke to the 273 00:16:09.080 --> 00:16:14.120 people at Enterprise, they said the breaks were working, that 274 00:16:14.200 --> 00:16:17.519 they didn't need any repairs, and they still build them. 275 00:16:17.559 --> 00:16:20.919 So he wants to know if that changes the paradigm 276 00:16:20.919 --> 00:16:25.360 in any way. Is it doesn't. I mean, if he 277 00:16:25.440 --> 00:16:28.320 reported the breaks don't work and had it toad, that 278 00:16:28.480 --> 00:16:31.080 was his responsibility because the breaks foll. 279 00:16:31.080 --> 00:16:35.000 That's right, Oh, that's right. That doesn't was his responsibility 280 00:16:35.360 --> 00:16:37.759 if he if he called a false alarm and they 281 00:16:37.799 --> 00:16:41.120 towed it. What they're saying is that if it wasn't 282 00:16:41.480 --> 00:16:45.440 if it wasn't there, if it was bad breaks, they 283 00:16:45.440 --> 00:16:46.679 said they would have covered it. Right. 284 00:16:47.240 --> 00:16:49.720 I think that's what they said. But the point is 285 00:16:50.279 --> 00:16:53.320 they're they're claiming that the breaks are working. So I 286 00:16:53.440 --> 00:16:55.080 just wanted to run it past you. 287 00:16:55.559 --> 00:16:58.200 I mean, listen, if he if he reported a problem, 288 00:16:58.240 --> 00:17:02.279 and there's no problem, then he should have to pay 289 00:17:02.279 --> 00:17:05.440 for the toe in my opinion. But at the same time, 290 00:17:05.799 --> 00:17:07.799 he's going to say, well, there was a problem, they 291 00:17:07.839 --> 00:17:10.400 fixed it, and now they won't you know who knows. 292 00:17:10.440 --> 00:17:14.039 I mean, there's really this is an unfightable a thing. 293 00:17:14.440 --> 00:17:18.039 Hey, I think, I mean, keep going ahead. Well, I 294 00:17:18.319 --> 00:17:21.279 think I figured out what's going on with this warranty. 295 00:17:22.160 --> 00:17:24.160 Okay, hold on on that, and then let me just 296 00:17:24.200 --> 00:17:29.160 finish on this one thing real quick. Look, the guy 297 00:17:29.319 --> 00:17:32.720 says it didn't have breaks. They say the breaks are fine. 298 00:17:33.440 --> 00:17:35.839 Did they sneak in and do a break job? And 299 00:17:35.839 --> 00:17:37.440 now they want to get him for the toe? 300 00:17:37.720 --> 00:17:40.200 I doubt it me too. 301 00:17:40.319 --> 00:17:42.680 I mean, if that's his accusation, then tell him to 302 00:17:42.720 --> 00:17:45.200 bring us proof. That's what I tell people. You know what, 303 00:17:45.240 --> 00:17:48.160 We're not going on wild goose chases, but we'll help 304 00:17:48.200 --> 00:17:50.319 you if we think we got something there, but we're 305 00:17:50.359 --> 00:17:52.240 not going to send out an investigator to see if 306 00:17:52.240 --> 00:17:55.759 they did a break job. I say, bring us proof, 307 00:17:56.200 --> 00:17:59.200 otherwise we can't help you. It's your responsibility when you 308 00:17:59.279 --> 00:18:03.160 have a rental car, are including having it towed. Now, 309 00:18:03.279 --> 00:18:05.319 if it turned out that there was a real problem, 310 00:18:05.640 --> 00:18:08.880 I think they should have reimbursed him one three seven 311 00:18:08.960 --> 00:18:13.400 one three Go ahead, Jess. Since there wasn't, then they 312 00:18:13.519 --> 00:18:16.839 are then he is responsible. By the way. Frank durand 313 00:18:16.839 --> 00:18:18.440 the real estate Man dot com will give you a 314 00:18:18.480 --> 00:18:21.200 free market valuation of your home for the asking. He'll 315 00:18:21.200 --> 00:18:22.960 tell you what it will sell for based on his 316 00:18:23.119 --> 00:18:27.160 experience of thirty years. The market, the comps, the neighborhood 317 00:18:27.279 --> 00:18:29.839 supplying demand, interest rates, all of it free of charge 318 00:18:29.880 --> 00:18:32.799 three oh three nine two zero sixteen twenty two, No 319 00:18:32.880 --> 00:18:41.119 obligation either. Frank Duran the real estate Man dot com. 320 00:18:41.400 --> 00:18:44.720 Go with a sure thing Denver's best roofer Excel Roofing 321 00:18:44.799 --> 00:18:47.440 dot Com. You don't pay a cent until you're content. 322 00:18:50.799 --> 00:18:54.000 Time for an insurance check up free, no obligation. Comparison 323 00:18:54.119 --> 00:18:57.680 call Compass Insurance paying too much your coverage at dozens 324 00:18:57.680 --> 00:19:00.480 of insurance companies find out now three three seven to 325 00:19:00.559 --> 00:19:03.359 seven to one. Help. You'll think you're his only customer 326 00:19:03.359 --> 00:19:05.640 when you choose Frank durand the real Estate Man dot 327 00:19:05.640 --> 00:19:08.960 com to list your home with Remax Alliance three oh 328 00:19:09.000 --> 00:19:17.559 three nine two zero sixteen twenty two. Hey, I'm Tom Artino. 329 00:19:17.680 --> 00:19:22.559 You're a troublemaker. Troubleshooter, helping you solve problems, answer questions, 330 00:19:22.559 --> 00:19:26.319 say complaints, don't forget compass insurance, free insurance checkups. That's 331 00:19:26.359 --> 00:19:29.079 really important. Make sure you're not over insured, underinsured, paying 332 00:19:29.119 --> 00:19:31.960 too much. You're never paying too little. They can tell 333 00:19:31.960 --> 00:19:34.000 you if they can save you money. Though it's free, 334 00:19:34.119 --> 00:19:38.079 no obligation and honest three three nine nine, six nine thousand. 335 00:19:39.200 --> 00:19:41.960 So Mark has done some research online, as I suggested 336 00:19:42.039 --> 00:19:44.319 John do, because without a warranty in hand, you have 337 00:19:44.359 --> 00:19:47.680 to go buy what they publish. And he said, I 338 00:19:47.799 --> 00:19:50.559 have some bad micro inverters. They should be covered under 339 00:19:50.599 --> 00:19:54.680 the solar system warranty. Because I was told they have 340 00:19:54.720 --> 00:19:57.400 a warranty. I said, did you see the warranty? No? 341 00:19:58.079 --> 00:19:59.559 Do you know where to find the warranty? 342 00:19:59.720 --> 00:19:59.880 No? 343 00:20:00.559 --> 00:20:04.200 Do you know what the warranty says? No? Mark, what 344 00:20:04.319 --> 00:20:06.559 does the warranty say? Well, the good. 345 00:20:06.359 --> 00:20:09.480 News is the warranty is twenty five years and it 346 00:20:09.519 --> 00:20:13.160 looks like they can send somebody out and they'll eyeball it. 347 00:20:13.359 --> 00:20:15.960 And if there is a problem with it other than 348 00:20:16.599 --> 00:20:20.440 vandalism or something along that, then it's warranty for twenty 349 00:20:20.440 --> 00:20:24.640 five years. But there are a few exclusions. Number one 350 00:20:24.720 --> 00:20:27.720 hasn't been moved from the original installation location. 351 00:20:28.400 --> 00:20:28.920 Number two. 352 00:20:29.039 --> 00:20:33.000 Normal appearance of the product including fading and scratching, but 353 00:20:33.079 --> 00:20:36.680 it doesn't affect the normal function. So basically, it's saying 354 00:20:36.720 --> 00:20:39.680 if it looks so if it's ugly but works, they're not. 355 00:20:39.680 --> 00:20:40.799 Going to swap it out. 356 00:20:41.319 --> 00:20:45.599 But the big problem for this guy is probably this one, 357 00:20:45.960 --> 00:20:48.880 which by the way, is actually the number one exclusion 358 00:20:48.920 --> 00:20:53.920 listed if the product is not purchased from AP Systems 359 00:20:54.400 --> 00:21:00.359 or an entity explicitly authorized by it for resale, no 360 00:21:00.480 --> 00:21:04.839 warranty whatsoever. Then I went and looked up the company 361 00:21:04.880 --> 00:21:07.400 he gave us, blue Sky, and there is a Sky. 362 00:21:07.720 --> 00:21:16.400 No such company listed at the time. Maybe was a company's. 363 00:21:16.240 --> 00:21:19.279 Somebody called frequent flyer Bill called and said his neighbor 364 00:21:19.400 --> 00:21:21.240 uses blue Sky Solar all the time. 365 00:21:21.359 --> 00:21:23.279 Says they are in business. So I don't know. 366 00:21:25.319 --> 00:21:28.359 Blue Sky Solar whether they're in business or not Blue 367 00:21:28.400 --> 00:21:32.720 Sky that's this guy's problem. But what I'm saying is 368 00:21:32.799 --> 00:21:36.920 Blue Sky at this very second is not an authorized 369 00:21:36.960 --> 00:21:42.119 resealer or an installer of this product. So he's sol 370 00:21:42.200 --> 00:21:44.079 if that's the case when he bought. 371 00:21:43.799 --> 00:21:50.200 It, is that the case? Do you know anything about 372 00:21:50.200 --> 00:21:53.440 Blue Sky did you calling Blue Sky? 373 00:21:54.480 --> 00:21:54.640 Uh? 374 00:21:54.680 --> 00:21:59.240 Yeah, I haven't been able to attempt, Like, there's no 375 00:21:59.319 --> 00:22:01.599 contact with this company as far as I can tell, 376 00:22:01.599 --> 00:22:02.079 they're not. 377 00:22:02.279 --> 00:22:03.839 Hold on is it blue Sky? 378 00:22:04.240 --> 00:22:07.440 So right here I go blue Skysolar dot com? 379 00:22:07.519 --> 00:22:08.440 Is that the company? 380 00:22:09.759 --> 00:22:12.160 No, Mark, I think it was. It's just Blue Sky. 381 00:22:12.720 --> 00:22:13.720 Yeah. Here's the problem. 382 00:22:13.759 --> 00:22:17.799 There's Blue Sky, Blue Sky Solar and Roofing, Blue Sky 383 00:22:17.920 --> 00:22:21.480 Solar and Roofing LLC with a different website, and then 384 00:22:21.559 --> 00:22:25.880 there's okay, here's one that says defunct solar firm leaves 385 00:22:26.240 --> 00:22:30.079 Brighton family stuck in the mud, and this is Blue 386 00:22:30.119 --> 00:22:34.119 Sky in good leap and that's a Denver post deal. 387 00:22:34.400 --> 00:22:37.039 So maybe they are at a business. But how would 388 00:22:37.119 --> 00:22:39.559 we find out if they were ever on there? 389 00:22:40.720 --> 00:22:43.759 True? Yeah, or if they're authorized for well. 390 00:22:43.680 --> 00:22:46.039 The company the company should know. But here's the other 391 00:22:46.079 --> 00:22:49.680 thing I read. You need to literally go to their website, 392 00:22:50.240 --> 00:22:52.920 meaning AP Systems, and it tells you how to get 393 00:22:52.960 --> 00:22:56.039 an RMA. Forget about calling them or emailing them. You 394 00:22:56.160 --> 00:22:59.960 got to go through the RMA process, which looks pretty straightforward. 395 00:23:00.160 --> 00:23:02.279 Then they're going to either issue an r M A 396 00:23:02.440 --> 00:23:02.680 or not. 397 00:23:05.119 --> 00:23:06.519 Gotcha. 398 00:23:07.720 --> 00:23:10.279 It's a good that's a good recommendation. 399 00:23:11.079 --> 00:23:15.119 I'm just curious, like, yeah, they're just not there's no 400 00:23:15.160 --> 00:23:18.440 communication with them foraly six weeks now, so they're just 401 00:23:18.559 --> 00:23:20.200 like I don't know. 402 00:23:22.440 --> 00:23:24.599 Yeah, but you mean with Blue Sky or. 403 00:23:24.599 --> 00:23:29.119 AP Systems directly with AP AP Systems. Listen, you, I 404 00:23:29.119 --> 00:23:30.880 don't care who it is. You've got to go through 405 00:23:30.920 --> 00:23:34.720 an RMA process. Just emailing or talking to someone is 406 00:23:34.759 --> 00:23:37.359 going to mean very little. You've got to literally fill 407 00:23:37.400 --> 00:23:39.839 that out. Then it goes right to their warranty department 408 00:23:39.880 --> 00:23:42.559 and the ball starts rolling. You have to go through that. 409 00:23:43.039 --> 00:23:46.160 Just look for the r M A link on there. 410 00:23:47.759 --> 00:23:47.960 You do. 411 00:23:48.319 --> 00:23:50.400 In fact, I'll tell you this. You go to USA 412 00:23:50.440 --> 00:23:54.000 dot AP Systems dot com. This is a big global company. 413 00:23:54.160 --> 00:23:57.880 Whoever you're talking about a customer service, it just doesn't matter. 414 00:23:57.920 --> 00:24:01.240 You need to go through the warranty and basically go through. 415 00:24:01.440 --> 00:24:05.599 You have to first register it, then get the installation done, 416 00:24:05.680 --> 00:24:08.680 which you already did, and then basically you're gonna say 417 00:24:08.680 --> 00:24:12.640 it's broken, you need a return authorization and then they'll 418 00:24:12.680 --> 00:24:15.519 go through and figure out how it was sold. If 419 00:24:15.519 --> 00:24:17.039 they're going to do it, then you got to go 420 00:24:17.119 --> 00:24:17.559 from there. 421 00:24:18.759 --> 00:24:23.839 Okay, Yeah, Originally the first email they emailed me back 422 00:24:23.880 --> 00:24:26.880 and we're curious about the serial number on the things, 423 00:24:27.240 --> 00:24:29.920 And since then they have not gotten back to me. 424 00:24:30.319 --> 00:24:33.000 But you know, these clowns that went out of business, 425 00:24:33.039 --> 00:24:35.359 if that's true, at Blue Sky and whoever they were. 426 00:24:35.519 --> 00:24:37.599 And I hate even saying that, because there's other Blue 427 00:24:37.640 --> 00:24:41.720 Sky companies that are different that are still in business. 428 00:24:42.000 --> 00:24:44.680 So the bottom line, though, is they might have bought 429 00:24:44.720 --> 00:24:45.720 this at a garage shale. 430 00:24:45.839 --> 00:24:46.119 They might. 431 00:24:46.960 --> 00:24:49.839 They might have not been a professional installer. You might 432 00:24:50.000 --> 00:24:51.599 have zero warranty on that. 433 00:24:52.759 --> 00:24:55.680 Yeah, and I don't think they Yeah, I don't think 434 00:24:55.680 --> 00:24:58.680 they even registered it, probably in which they I'm guessing 435 00:24:58.720 --> 00:24:59.559 they probably should have. 436 00:25:00.160 --> 00:25:02.319 Yeah, but if they were, if they were at a time, 437 00:25:02.400 --> 00:25:04.759 you can go through and register it now. In fact, 438 00:25:04.839 --> 00:25:06.880 that's exactly what I would do. You already took a 439 00:25:06.880 --> 00:25:10.079 picture of the serial number, go register it and then 440 00:25:10.079 --> 00:25:12.279 fill out the RMA. 441 00:25:12.319 --> 00:25:14.319 That makes sense, Okay, Yeah, I appreciate it. 442 00:25:14.359 --> 00:25:16.640 At least try look at it, at least try and 443 00:25:16.680 --> 00:25:20.200 see what happens and then get back to us. Good work, Mark, Eva, 444 00:25:20.319 --> 00:25:22.640 what's going on with you? Eva? Welcome to the show. 445 00:25:24.119 --> 00:25:27.480 Hi Tom, Hey, I gotta tell you made a mistake 446 00:25:27.599 --> 00:25:30.720 saying you think you made a mistake saying trouble maker. 447 00:25:30.839 --> 00:25:31.799 No, you are. 448 00:25:32.359 --> 00:25:36.319 You're a trouble maker for people that mess up. Okay, 449 00:25:37.480 --> 00:25:41.799 that's a good point. Okay, please please change it. Call 450 00:25:41.880 --> 00:25:45.359 yourself a trouble maker. You sure are, especially when you 451 00:25:45.359 --> 00:25:45.599 get a. 452 00:25:45.599 --> 00:25:47.599 Pure How about if I make I want to make 453 00:25:47.680 --> 00:25:51.160 Mark the troublemaker. I want to be the trouble shooter and. 454 00:25:51.079 --> 00:25:52.319 Make Mark trouble makers. 455 00:25:53.960 --> 00:25:56.400 Now, Eva can't stand me. 456 00:25:57.960 --> 00:25:59.759 What I want? 457 00:26:00.079 --> 00:26:00.200 Why? 458 00:26:00.279 --> 00:26:00.599 Okay? 459 00:26:00.680 --> 00:26:07.880 Well, wrong, Eva. No, it's not the wrong Eva, it's 460 00:26:07.960 --> 00:26:15.119 it's the right Eva. It's the diva Eva, Eva, the diva. 461 00:26:13.559 --> 00:26:17.680 You're You're good with names. Today I listen to Hey. 462 00:26:17.440 --> 00:26:21.200 Eva, is your life? Eva? Is your life happy? Or 463 00:26:21.200 --> 00:26:22.519 do you still have leeches? 464 00:26:23.480 --> 00:26:24.279 Oh my god? 465 00:26:24.400 --> 00:26:28.440 Oh that's this Eva, I Eva, You're a glutton, a 466 00:26:28.480 --> 00:26:29.799 glutton for punishment. 467 00:26:29.960 --> 00:26:33.759 I'm just asking if she still has leeches. Of course, 468 00:26:34.279 --> 00:26:37.440 you know the biggest sometimes. 469 00:26:37.079 --> 00:26:42.359 Pennsylvania today going uh, trying to get into college over there. 470 00:26:42.480 --> 00:26:45.200 So if he's out of the state, that will make 471 00:26:45.519 --> 00:26:46.519 the life easier. 472 00:26:46.680 --> 00:26:50.759 Wait, wait, are you paying for his college too? Oh? 473 00:26:50.799 --> 00:26:57.279 Hell no, it's not that he knows of how how 474 00:26:57.319 --> 00:26:59.559 are wait a minute, I need to know this. How 475 00:26:59.640 --> 00:27:01.079 is he going to pay for college? 476 00:27:02.000 --> 00:27:05.000 Well, he's out there hoping to get a scholarship. 477 00:27:06.680 --> 00:27:08.400 Well that's you know what. You got to give him 478 00:27:08.400 --> 00:27:12.039 credit for trying something like that, right, Yeah, all I do. 479 00:27:12.519 --> 00:27:14.440 And it's nice to have him out of my hair 480 00:27:14.680 --> 00:27:16.400 for for a week at least. 481 00:27:17.759 --> 00:27:20.799 Just remember, well even we well hold on, Just remember 482 00:27:20.880 --> 00:27:23.559 when removing a leech, you want to gently do it. 483 00:27:23.640 --> 00:27:26.039 You want to use something like a credit card or 484 00:27:26.039 --> 00:27:28.920 a fingernail and slowly pry it away from you. 485 00:27:28.920 --> 00:27:31.000 No, no, no, no, you want to use you want to 486 00:27:31.079 --> 00:27:31.720 use a torch. 487 00:27:32.400 --> 00:27:34.799 Then the problem is it could stick in you don't know, 488 00:27:34.880 --> 00:27:37.119 you touch it with a hot cigarette. 489 00:27:39.039 --> 00:27:41.400 Yeah, that's what the that's what the military guys just doing. 490 00:27:41.480 --> 00:27:44.640 Even thank you for calling, Bob. Welcome to the show. 491 00:27:44.720 --> 00:27:47.960 Bob is with Ellie m landscaping Bob. What's going on? 492 00:27:49.400 --> 00:27:52.119 John? I just have to take a minute. I want 493 00:27:52.119 --> 00:27:56.480 people to understand how important yo afer list is. This 494 00:27:56.640 --> 00:28:01.640 week alone, and all this week alone, seven people call 495 00:28:01.799 --> 00:28:05.319 because of the referral list, all seven of them signed. 496 00:28:05.759 --> 00:28:07.480 And my point of calling to give. 497 00:28:07.359 --> 00:28:09.799 Here the kudos this because. 498 00:28:09.440 --> 00:28:11.920 When they call and they tell me that they got you. 499 00:28:12.599 --> 00:28:13.119 Me from you. 500 00:28:13.359 --> 00:28:15.359 I give them a five hundred dollars discount. Was and 501 00:28:15.359 --> 00:28:18.279 I haven't even seen the job yet, And I give 502 00:28:20.079 --> 00:28:23.200 how important is our referral list is to have the 503 00:28:23.319 --> 00:28:24.119 quality come is? 504 00:28:24.160 --> 00:28:25.599 I always talk Tom knows those. 505 00:28:25.680 --> 00:28:26.240 Mark knows this. 506 00:28:26.599 --> 00:28:28.119 They know the quality of work we do. 507 00:28:28.319 --> 00:28:31.799 We stand mind everything we do. And that's all it takes. 508 00:28:31.640 --> 00:28:33.519 Is to know that. Like I said, I just signed 509 00:28:33.519 --> 00:28:35.920 one up from brighton the last several jobs. 510 00:28:35.920 --> 00:28:37.079 But you get it because of you. 511 00:28:38.000 --> 00:28:42.400 Of course I'll work out. Thank you, Bob, Thank you, Yeah, 512 00:28:42.440 --> 00:28:45.640 thank you, Bob, appreciate it. Thanks for calling. We take 513 00:28:45.680 --> 00:28:49.319 that very seriously. Hey, we need that over here. Mark. 514 00:28:49.440 --> 00:28:52.039 We need landscapers on the referral list too. I mean, 515 00:28:52.079 --> 00:28:55.799 think of what Bob just said, seven calls landscapers out there. Look, 516 00:28:55.839 --> 00:28:58.920 you gotta go just email us and help at troubleshooter 517 00:28:59.000 --> 00:29:01.559 dot com. You gotta be good though, none of this bs. 518 00:29:01.640 --> 00:29:03.680 You got to be able to pass the background check. 519 00:29:03.960 --> 00:29:06.400 You got to have some reviews out there. We're gonna 520 00:29:06.400 --> 00:29:09.279 look into you. But if you're a good landscaper, we 521 00:29:09.839 --> 00:29:10.759 need you. 522 00:29:12.039 --> 00:29:15.440 Yeah. And Bob on lam Landscaping, he's done such a 523 00:29:15.480 --> 00:29:20.200 marvelous job. Hey, listen, Mark I sometimes overhear even because 524 00:29:20.240 --> 00:29:23.720 he's he's always well, not always, but he chases down 525 00:29:23.720 --> 00:29:25.160 a problem. So if you have a problem with a 526 00:29:25.240 --> 00:29:28.599 contractor on our list or anyone, Mark looks into them first. 527 00:29:28.640 --> 00:29:30.599 Then we go further if we need to. You know 528 00:29:30.640 --> 00:29:34.680 what anyway told me? What's that? Yeah, I'll be as serious. 529 00:29:34.759 --> 00:29:35.240 Listen to this. 530 00:29:35.279 --> 00:29:38.000 We were talking about some pumps and I'm saying this 531 00:29:39.119 --> 00:29:41.799 because I had to have mind checked and not where 532 00:29:41.839 --> 00:29:45.039 we live now, but when we lived in Castle Rock 533 00:29:45.119 --> 00:29:46.079 we had one fail. 534 00:29:46.359 --> 00:29:48.799 And let me tell you. If your some pump. 535 00:29:48.559 --> 00:29:51.599 Fails and you don't have a French trade system, which 536 00:29:51.640 --> 00:29:54.799 most people don't, if they have a sump, you are 537 00:29:54.839 --> 00:29:57.599 in a world of if you know what I'm saying, 538 00:29:57.680 --> 00:29:59.759 yes you are, they're gonna go, yes, you check this 539 00:29:59.799 --> 00:30:01.839 out if you have not. And I'm going to make 540 00:30:01.880 --> 00:30:03.960 this very clear to people I don't even know if 541 00:30:03.960 --> 00:30:06.319 I have a soum pump. If you have a basement, 542 00:30:06.839 --> 00:30:09.799 you most likely have a samp pump. And if you 543 00:30:10.079 --> 00:30:14.000 haven't checked and made sure it's working, it very well 544 00:30:14.160 --> 00:30:16.960 might not be working. And when the rain comes, the 545 00:30:17.039 --> 00:30:20.400 hail comes and melts quick, you might have a lot 546 00:30:20.519 --> 00:30:22.960 of damage. In your house that may or may not 547 00:30:23.039 --> 00:30:26.480 be covered under insurance because it's a flood. So listen, 548 00:30:26.559 --> 00:30:30.240 how much forty nine bucks? Forty nine bucks? Forty guys 549 00:30:30.319 --> 00:30:30.759 gonna do it? 550 00:30:30.920 --> 00:30:31.559 Forty nine dollars? 551 00:30:31.599 --> 00:30:33.400 And can I also say, Mark, thank you so much 552 00:30:33.799 --> 00:30:36.039 for speaking. You know I'm losing my voice right now. 553 00:30:36.079 --> 00:30:38.799 You said it absolutely perfectly. A lot of folks don't 554 00:30:38.799 --> 00:30:39.400 know if they have this. 555 00:30:39.759 --> 00:30:40.319 One of the key. 556 00:30:40.279 --> 00:30:42.880 Tenants we have is education coming out and doing that maintenance. 557 00:30:43.079 --> 00:30:44.799 What they're gonna do is they're going to clean it out, 558 00:30:44.960 --> 00:30:48.000 get all that dirt, grime out of there. That's what 559 00:30:48.160 --> 00:30:50.759 causes the breakdown. It's the easiest fix. The way I 560 00:30:50.799 --> 00:30:53.759 explain it to folks, it's like getting your oil changed 561 00:30:53.799 --> 00:30:56.440 in your car. Do this and it will work and 562 00:30:56.480 --> 00:30:59.319 it will save you the as you say. 563 00:30:59.400 --> 00:31:02.440 It's not I mean it's forty nine bucks. Yes, How 564 00:31:02.440 --> 00:31:04.440 do you guys verify its working? I mean do you 565 00:31:04.440 --> 00:31:05.960 literally like fill it with water. 566 00:31:06.119 --> 00:31:07.160 They fill it with water. 567 00:31:07.200 --> 00:31:09.359 They clean it out so it will actually collect. 568 00:31:09.480 --> 00:31:11.599 So you clean it too, yes, like filter. 569 00:31:11.839 --> 00:31:13.880 It's a deep cleaning. It's a maintenance. They want to 570 00:31:13.920 --> 00:31:16.319 make sure it is up to speed, up to grade. 571 00:31:16.359 --> 00:31:19.039 They spend up to two hours doing this, and just 572 00:31:19.079 --> 00:31:20.200 like Tom was saying, early. 573 00:31:20.200 --> 00:31:21.920 Wait a minute, you're telling me they come out for 574 00:31:21.920 --> 00:31:25.400 forty nine bucks and literally spend two hours making sure this. 575 00:31:25.559 --> 00:31:28.279 Yeah, they do the no break, they are guarantee when 576 00:31:28.440 --> 00:31:30.720 they do. You know why we spent absolutely. 577 00:31:30.200 --> 00:31:31.359 Do you know why we do that price? 578 00:31:31.799 --> 00:31:33.680 We don't make money on that one. You don't make 579 00:31:33.759 --> 00:31:36.519 anything on you use money on that they want They 580 00:31:36.559 --> 00:31:38.000 want you to call them in the future. 581 00:31:38.119 --> 00:31:40.640 Tom, You got it, You got it, Tom right there, 582 00:31:40.640 --> 00:31:42.000 and we want lifelong customers. 583 00:31:42.039 --> 00:31:44.119 All right, we'll get the info out after this, but 584 00:31:44.200 --> 00:31:50.319 let's we got to take this break, okay, right, go 585 00:31:50.400 --> 00:31:54.079 with a sure thing Denver's Best roofer Excel Roofing dot com. 586 00:31:54.160 --> 00:31:59.839 You don't pay a cent until you're content. Time for 587 00:31:59.880 --> 00:32:03.119 an insurance check up free, no obligation. In comparison, call 588 00:32:03.200 --> 00:32:06.519 Compass Insurance paying too much your coverage at dozens of 589 00:32:06.559 --> 00:32:09.480 insurance companies find out now three all three seven seven 590 00:32:09.480 --> 00:32:12.279 to one help. You'll think you're his only customer when 591 00:32:12.319 --> 00:32:14.799 you choose Frank durand the real estate Man dot com 592 00:32:14.799 --> 00:32:17.920 to list your home with Remax Alliance three all three 593 00:32:18.000 --> 00:32:23.440 nine two zero sixteen twenty two. Hey, I'm Tom Martino, 594 00:32:23.559 --> 00:32:26.519 your troubleshooter three all three seven one three talks seven 595 00:32:26.559 --> 00:32:30.200 one three eight two five five. Don't forget you get 596 00:32:30.200 --> 00:32:33.759 that that forty nine dollars check of the sumpump and 597 00:32:34.119 --> 00:32:37.759 adjustments and cleaning. You know, they get gunked up and 598 00:32:38.000 --> 00:32:40.279 a NOE breakdown guarantee and they take care of the 599 00:32:40.319 --> 00:32:43.200 sumpit and make sure that your home will not be flooded. 600 00:32:43.680 --> 00:32:45.519 If you're not even sure you have a sumpump, if 601 00:32:45.519 --> 00:32:48.599 you have a basement, most likely you do, and but 602 00:32:48.720 --> 00:32:51.440 it's really important. You can call them uh or you 603 00:32:51.480 --> 00:32:54.880 can go to fixmihome dot com book now, fixmihome dot 604 00:32:54.920 --> 00:32:57.759 com book now or seven two zero five two six 605 00:32:57.880 --> 00:33:01.119 thirty nine thirty nine. Pat, you want to know about 606 00:33:01.119 --> 00:33:04.359 Colorado Springs code enforcement. I'm not sure exactly what you're 607 00:33:04.359 --> 00:33:07.359 talking about, but let's talk. Let's toss it around. What's 608 00:33:07.359 --> 00:33:08.119 happened to Pat? 609 00:33:09.319 --> 00:33:11.039 Good morning, Tom, love your show. 610 00:33:11.480 --> 00:33:13.279 Hey, thank you man. 611 00:33:14.200 --> 00:33:15.319 The neighbor. 612 00:33:16.920 --> 00:33:18.440 It's a duplex. 613 00:33:19.799 --> 00:33:22.880 Of one of the people have a dog and they 614 00:33:22.880 --> 00:33:24.920 haven't cleaned up after it for. 615 00:33:26.640 --> 00:33:27.039 A year. 616 00:33:28.480 --> 00:33:30.799 Hey, Pat, when you say it's a duplex, are you 617 00:33:30.839 --> 00:33:32.680 in half? Of the duplex and this person in the 618 00:33:32.759 --> 00:33:35.119 other half or are they Is there a duplex next 619 00:33:35.160 --> 00:33:35.319 to you? 620 00:33:36.480 --> 00:33:39.799 There's a duplex next to me, got it? 621 00:33:39.880 --> 00:33:42.480 And you're saying one of the people there, one of 622 00:33:42.480 --> 00:33:43.839 the people there is a pig? 623 00:33:45.000 --> 00:33:46.519 Yes? 624 00:33:47.359 --> 00:33:49.559 And how much excrement is in the yard? 625 00:33:53.759 --> 00:33:54.599 A year's worth? 626 00:33:54.759 --> 00:33:56.559 Tom, at least I've never seen him. 627 00:33:56.640 --> 00:34:06.119 What a crappy problem to have. Yeah, No, seriously, seriously, though, 628 00:34:06.160 --> 00:34:08.800 did you call code enforcement or did you call the 629 00:34:08.800 --> 00:34:09.599 health department? 630 00:34:10.719 --> 00:34:16.639 I emailed, well, I emailed the health department also, but uh, 631 00:34:17.239 --> 00:34:23.000 code enforcements called me on March eleventh and said they 632 00:34:23.000 --> 00:34:24.880 were going to send a letter to the owner. 633 00:34:26.559 --> 00:34:28.199 And uh, that's right. 634 00:34:30.880 --> 00:34:33.440 He might have he might have a third party claim 635 00:34:33.440 --> 00:34:34.480 against the landlord. 636 00:34:35.960 --> 00:34:38.320 I don't know if he would, though, I don't you 637 00:34:38.360 --> 00:34:42.800 know what though't actually hang on, let's explore this. I'm 638 00:34:42.840 --> 00:34:45.599 Tom Martino. Three oh three seven one three eight two 639 00:34:45.679 --> 00:34:49.280 five five. We have more coming up on the Troubleshooter Show. 640 00:34:55.440 --> 00:34:58.719 Go with a sure thing Denver's Best Roofer excel Roofing 641 00:34:58.800 --> 00:35:05.039 dot com. You don't pass until you're content. Leave time 642 00:35:05.079 --> 00:35:08.000 for an insurance check up free, no obligation in comparison 643 00:35:08.119 --> 00:35:11.679 call Compass Insurance, pay too much your coverage at dozens 644 00:35:11.719 --> 00:35:14.440 of insurance companies. Find out now three oh three seven 645 00:35:14.519 --> 00:35:17.360 seven to one help. You'll think you're his only customer 646 00:35:17.400 --> 00:35:19.639 when you choose Frank durand the real estate Man dot 647 00:35:19.679 --> 00:35:23.000 com to list your home with Remax Alliance three oh 648 00:35:23.039 --> 00:35:26.119 three nine two zero sixteen twenty two yea. 649 00:35:30.639 --> 00:35:38.719 D News need advice so you don't have to run 650 00:35:38.760 --> 00:35:43.039 anxiousness as we can. Shooter's gonna help. 651 00:35:43.320 --> 00:35:46.079 Come man, this is. 652 00:35:46.039 --> 00:35:51.679 The Troubleshooter Show. Now, Tom Martino, Hey. 653 00:35:51.639 --> 00:35:55.679 Tom Martino here, Welcome to the show. Three three seven 654 00:35:55.719 --> 00:35:58.960 one three talk seven one three eight two five five. 655 00:35:59.320 --> 00:36:02.119 This out brought you buy renew Home Innovations dot com. 656 00:36:02.159 --> 00:36:07.760 The most beautiful walk in showers and tub shower conversions 657 00:36:07.800 --> 00:36:11.039 to a big rectangle shower that you'll ever see. The 658 00:36:11.039 --> 00:36:15.000 most beautiful sheet porcelain is used for the walls. Oh, 659 00:36:15.039 --> 00:36:18.360 you can get other stuff, but sheet porcelain breathtaking and 660 00:36:18.400 --> 00:36:22.320 it's no maintenance. They can even do backsplashes and gwainscoating 661 00:36:22.360 --> 00:36:24.679 in your bathroom. Or take a look at what they 662 00:36:24.679 --> 00:36:28.360 can do. Dream it up. That's the only one with 663 00:36:28.440 --> 00:36:32.519 this solid porcelain system. Renew home Innovations dot com three 664 00:36:32.559 --> 00:36:36.039 oh three nine zero four to two thousand. Three oh 665 00:36:36.119 --> 00:36:42.199 three nine zero four two thousand. That's renew home Innovations 666 00:36:42.239 --> 00:36:48.199 dot com. Hey, so, uh, Pat says, basically, there's a 667 00:36:48.280 --> 00:36:53.719 duplex next to them, and this duplex has a renter 668 00:36:53.840 --> 00:36:57.880 who hasn't cleaned up after his dog for a year 669 00:36:59.039 --> 00:37:04.320 and it's full of crap that seems to be a 670 00:37:04.360 --> 00:37:07.039 health or safety issue. So what did what happened when 671 00:37:07.079 --> 00:37:09.119 you called about that? 672 00:37:10.800 --> 00:37:10.920 Uh? 673 00:37:11.639 --> 00:37:16.719 Like I said, I emailed code enforcement or neighborhood services, 674 00:37:16.800 --> 00:37:20.039 and then I did send an email to the health department, 675 00:37:20.079 --> 00:37:25.880 but I never heard back code enforcement that they would 676 00:37:25.920 --> 00:37:29.920 send a letter to the owner, and that did nothing. 677 00:37:30.280 --> 00:37:34.880 Two weeks later she came out or yeah, the code 678 00:37:34.960 --> 00:37:44.440 enforcement officer and gave them two weeks to to clean up. 679 00:37:44.920 --> 00:37:47.800 And what he did is. 680 00:37:49.280 --> 00:37:53.880 He's got maybe a thirty gallon trash can back there, 681 00:37:54.559 --> 00:37:57.880 and it's a third full, and it's right up against 682 00:37:57.920 --> 00:38:02.719 the fence and five feet from the door to an 683 00:38:02.840 --> 00:38:03.840 RV that I owned. 684 00:38:04.000 --> 00:38:06.320 So wait a minute. So what he did was he 685 00:38:06.400 --> 00:38:08.199 cleaned up and made a big pile. 686 00:38:11.039 --> 00:38:13.960 He cleaned a little bit up and made and put 687 00:38:14.039 --> 00:38:15.039 it in a trash can. 688 00:38:18.480 --> 00:38:22.559 So does this as a result of code enforcement? Yeah? 689 00:38:22.719 --> 00:38:25.079 Yeah, he did it the same day that she left 690 00:38:25.159 --> 00:38:30.280 him the notice and hasn't done anything. So code enforcement 691 00:38:30.360 --> 00:38:31.800 in three weeks now. 692 00:38:32.480 --> 00:38:36.360 Sorry, they left him in notice and he cleaned up. 693 00:38:36.559 --> 00:38:40.039 So call back code enforcement and say it's still not solved. 694 00:38:40.960 --> 00:38:44.599 She won't return the text or called. 695 00:38:45.159 --> 00:38:48.679 Okay, we'll get We'll get on that. Who wants to 696 00:38:48.679 --> 00:38:51.320 take this one? Call code enforcement down there and say, hey, 697 00:38:51.360 --> 00:38:54.760 come on man, let's get this thing done. I mean, 698 00:38:54.840 --> 00:38:58.159 it's it's health and safety issues. Are you taking a 699 00:38:58.159 --> 00:39:01.480 picture of Kate? Deputy? Thank you and h. 700 00:39:03.159 --> 00:39:03.400 Have you? 701 00:39:03.480 --> 00:39:09.400 If you've taken any pictures? Would you send him to us? 702 00:39:11.000 --> 00:39:11.760 How do I send it? 703 00:39:11.880 --> 00:39:15.400 Okay, we're gonna put you on hold and tell you 704 00:39:15.440 --> 00:39:20.760 that deputy is Susan sus our executive producer is going 705 00:39:20.800 --> 00:39:24.480 to get on there and tell you, hey, let's talk doc. 706 00:39:24.599 --> 00:39:27.039 You said you had to follow a question another question 707 00:39:27.440 --> 00:39:29.119 that came in from a case you're working on. 708 00:39:29.920 --> 00:39:34.119 Yes, it was a it was the case with Let 709 00:39:34.119 --> 00:39:39.360 me get it for you. I'm just oh with Chris. 710 00:39:40.199 --> 00:39:44.199 So this is interesting. Chris was in an accident, a 711 00:39:44.320 --> 00:39:48.760 multi car accident where the ad fault driver. This insurance 712 00:39:48.800 --> 00:39:53.360 company is trying to subrogate it to Safego and they 713 00:39:53.400 --> 00:39:59.199 won't pay Chris until Safego pays them, And they can't 714 00:39:59.239 --> 00:40:01.599 get he he's getting a total one. 715 00:40:01.559 --> 00:40:04.400 Or I'm not pat I mean, I'm a doc. I 716 00:40:04.400 --> 00:40:07.719 don't understand the problem. To begin with, there was a 717 00:40:07.800 --> 00:40:11.679 multi car accident. Where was this person who were helping? 718 00:40:12.199 --> 00:40:14.559 Where was she in this multi car accident? 719 00:40:15.679 --> 00:40:18.400 He or she was the second car, so not the 720 00:40:18.440 --> 00:40:19.320 at fault driver? 721 00:40:22.360 --> 00:40:25.440 So okay, they were not at fault. They were not 722 00:40:25.559 --> 00:40:28.960 at fault and they were the second driver, correct, And 723 00:40:29.239 --> 00:40:34.239 the at fault insurance company is not paying Is that 724 00:40:34.320 --> 00:40:39.519 he or she is he? The insurance is not paying him? 725 00:40:39.599 --> 00:40:43.760 Why Why is the at fault insurance not paying the 726 00:40:43.840 --> 00:40:45.159 guy that contacted us? 727 00:40:45.320 --> 00:40:48.280 We can't get a straight answer. I have called his 728 00:40:48.400 --> 00:40:53.280 insurance company multiple times and they say that they're holding 729 00:40:53.280 --> 00:40:57.480 it up because Safego, who is the at fault driver's insurance, 730 00:40:57.920 --> 00:41:01.920 is not communicating with them. And after making several calls 731 00:41:01.920 --> 00:41:05.159 and getting the run around, I told Chris the best 732 00:41:05.199 --> 00:41:08.480 way to get some action is to file a complaint 733 00:41:08.519 --> 00:41:12.360 in small claims against the at fault driver who will 734 00:41:12.360 --> 00:41:16.639 then make exactly that his his inshane exactly. We'll get 735 00:41:16.679 --> 00:41:17.199 on the ball. 736 00:41:18.360 --> 00:41:21.639 Sow how did the at fault driver? How did the 737 00:41:21.679 --> 00:41:24.679 at fault driver cause the accident? I don't, I don't. 738 00:41:24.719 --> 00:41:28.360 I didn't ask because it was at fault, that's all, Chris. 739 00:41:28.519 --> 00:41:31.239 Chris said. I didn't think it was important as long 740 00:41:31.280 --> 00:41:33.119 as he admitted to being a fault. 741 00:41:34.519 --> 00:41:38.519 Okay, So the first car is at fault and insured 742 00:41:38.639 --> 00:41:42.840 by SAFECode. The second car is the victim? Correct? Are 743 00:41:42.880 --> 00:41:44.960 there cars? Are there more cars? 744 00:41:45.119 --> 00:41:45.199 No? 745 00:41:45.320 --> 00:41:45.800 That was it? 746 00:41:47.119 --> 00:41:51.320 Okay? So the second car is the victim. But who 747 00:41:51.440 --> 00:41:53.719 ensures them? Who ensures them? 748 00:41:54.360 --> 00:41:58.199 I forget who? Who was Tom? 749 00:41:58.360 --> 00:42:01.280 Well, whoever it is, I want you to tell the victim. 750 00:42:01.519 --> 00:42:04.119 I want you to tell the victim that his insurance 751 00:42:04.159 --> 00:42:07.840 company should be covering him for everything if he's fully insured, 752 00:42:08.119 --> 00:42:11.719 and they it is not contingent upon Safeco getting in 753 00:42:11.760 --> 00:42:15.519 touch with them. They're full of crap. So whoever they are, 754 00:42:15.559 --> 00:42:18.159 they're giving them a line of crap. But you're in 755 00:42:18.159 --> 00:42:21.760 an accident. Yeah, when you're in an accident and the 756 00:42:21.800 --> 00:42:26.440 at fault driver doesn't communicate or the insurance doesn't communicate, 757 00:42:26.840 --> 00:42:30.480 your insurance doesn't get a pass. So that's where we're at. 758 00:42:30.719 --> 00:42:34.239 I would target insurance. Oh well, I said, I told 759 00:42:34.280 --> 00:42:40.199 him two things against acclaim and then call the insurance commissioner. Well, 760 00:42:40.280 --> 00:42:43.519 I say, yet, or call your insurance company and threaten 761 00:42:43.559 --> 00:42:46.639 to call the commissioner. I mean, listen, this thing sucks. 762 00:42:47.280 --> 00:42:50.119 This really sucks. Now, if you can call code enforcement 763 00:42:50.199 --> 00:42:53.480 down there, a DOT wll this guy this. If this 764 00:42:53.519 --> 00:42:56.800 guy makes a pile of dog poop inside his yard 765 00:42:56.840 --> 00:42:59.880 and is affecting neighbors, they need to do something about it. 766 00:43:00.360 --> 00:43:02.920 They really do need to do something about it. I 767 00:43:03.000 --> 00:43:06.440 will call it seven one three talk, thank you, seven 768 00:43:06.519 --> 00:43:09.599 one three eight two five five. I have a text 769 00:43:09.599 --> 00:43:13.840 here for Hannah. Hannah. Yeah, they don't know if they 770 00:43:13.880 --> 00:43:15.880 have a some pump. They don't know if they have 771 00:43:15.920 --> 00:43:19.719 a some pump. They have a pit that gathers water, 772 00:43:19.760 --> 00:43:21.840 but they don't know if there's a pump. Do you 773 00:43:21.880 --> 00:43:23.360 guys install some pumps. 774 00:43:23.920 --> 00:43:27.239 We do subump installations, and also a pit is generally 775 00:43:27.880 --> 00:43:29.559 part of the sub pump and that's part of the 776 00:43:29.559 --> 00:43:32.400 cleaning that we do. And again to Mark's point, if 777 00:43:32.440 --> 00:43:36.800 you've got a basement, ninety nine percent likelihood you have 778 00:43:36.840 --> 00:43:37.559 a sub pump. 779 00:43:39.480 --> 00:43:44.679 Okay, So go to fixmihome dot com, find out more 780 00:43:45.119 --> 00:43:49.239 and they will take care of it. So it's pretty cool. 781 00:43:49.559 --> 00:43:51.960 They will take care of it and they'll look at 782 00:43:52.000 --> 00:43:55.079 it and do a service for forty nine bucks. Now 783 00:43:55.159 --> 00:43:57.199 that doesn't fix it. Of course, they won't charge you that. 784 00:43:57.239 --> 00:44:02.000 They'll they'll credit you toward replacing it if you to. Okay, 785 00:44:02.159 --> 00:44:04.360 So we have more coming up on the Troubleshooter show. 786 00:44:04.760 --> 00:44:07.719 Stick around, and I want to hear from small business people. 787 00:44:08.079 --> 00:44:10.719 I'm giving you free information. I'm telling you something. I'm 788 00:44:10.760 --> 00:44:13.719 a paid consultant for a lot of stuff like this 789 00:44:14.000 --> 00:44:17.079 when people are starting businesses or wondering why their businesses 790 00:44:17.119 --> 00:44:21.320 have staled, have stalled and their stale. What I want 791 00:44:21.360 --> 00:44:24.199 you to do is take advantage of this free of 792 00:44:24.280 --> 00:44:28.000 charge information. I have all kinds of data on businesses 793 00:44:28.039 --> 00:44:30.519 and the mistakes they make. So if you're in business 794 00:44:30.800 --> 00:44:33.280 and you're spinning your wheels wondering what the hell's going on, 795 00:44:33.360 --> 00:44:36.039 give us a call. But I will go over some 796 00:44:36.079 --> 00:44:39.719 of the common problems that small business people have, and 797 00:44:39.760 --> 00:44:41.760 I'll recap some of the ones I already went over. 798 00:44:41.840 --> 00:44:48.400 Right after this, I'm Tom Martine go with a sure 799 00:44:48.519 --> 00:44:51.960 thing Denver's best roofer Excel Roofing dot com. You don't 800 00:44:51.960 --> 00:44:58.000 pay a cent until you're content. Time for an insurance 801 00:44:58.079 --> 00:45:01.800 check up free, no obligation. Compare and call Compass Insurance 802 00:45:01.920 --> 00:45:04.960 paying too much your coverage at dozens of insurance companies 803 00:45:05.039 --> 00:45:07.039 find out now three all three seven to seven to 804 00:45:07.119 --> 00:45:09.880 one help. You'll think you're his only customer when you 805 00:45:09.960 --> 00:45:12.400 choose Frank durand the real estate Man dot com to 806 00:45:12.480 --> 00:45:15.719 list your home with Remax Alliance three all three nine 807 00:45:15.719 --> 00:45:23.039 two zero sixteen twenty two. Hi Tom Martino three O 808 00:45:23.159 --> 00:45:26.119 three seven one three talk seven one three eight two 809 00:45:26.800 --> 00:45:29.719 five five. Welcome to the show. Here to help you 810 00:45:29.760 --> 00:45:32.239 solve your problems, answer your questions, take your complaints, make 811 00:45:32.239 --> 00:45:35.199 your life a little easier. Man. We we've recovered hundreds 812 00:45:35.239 --> 00:45:37.280 of millions of dollars for people over the years. We're 813 00:45:37.280 --> 00:45:40.800 so proud of that. And I love helping people in business. 814 00:45:40.840 --> 00:45:45.840 And I was talking about what what mistakes do small 815 00:45:45.880 --> 00:45:48.119 business people make? And I want you to give us 816 00:45:48.159 --> 00:45:51.199 a call on that if you need any help. I 817 00:45:51.239 --> 00:45:55.199 am getting some texts. One wants to know if they 818 00:45:55.719 --> 00:45:59.000 want to start a business. What do you mean you 819 00:45:59.119 --> 00:46:01.440 have to know between a trade and a business. The 820 00:46:01.480 --> 00:46:05.000 trade is my business. Okay, let me explain this to you. 821 00:46:05.840 --> 00:46:11.559 The trade is your service. It is not your business. 822 00:46:12.400 --> 00:46:23.360 Everyone is in one business everyone. Here's the business, the 823 00:46:23.480 --> 00:46:33.039 acquisition of leads, the closing of leads, and the development 824 00:46:33.599 --> 00:46:40.960 of long term relationships every business. Now, you can have 825 00:46:41.039 --> 00:46:45.519 big transactions that happen less frequently, or small transactions that 826 00:46:45.559 --> 00:46:49.159 happen more frequently, less frequently for big ones, or you 827 00:46:49.199 --> 00:46:52.320 can have big transactions that happen a lot if you're 828 00:46:52.360 --> 00:46:59.199 servicing big volumes. Whatever it is, your business is acquiring 829 00:46:59.679 --> 00:47:05.480 those customers, whether it be on broadcasting, social media, all 830 00:47:05.559 --> 00:47:09.920 kinds of online digital advertising, and even print media that's 831 00:47:09.960 --> 00:47:13.800 still around. You get a lot of print media. So 832 00:47:14.840 --> 00:47:19.639 the number one business is the acquisition of leads. We're 833 00:47:19.679 --> 00:47:22.920 all in the lead business. Those leads come in, then 834 00:47:22.960 --> 00:47:27.039 you have to develop them. Okay, so you have to 835 00:47:27.119 --> 00:47:30.719 know how to develop leads. Then the other part of 836 00:47:30.760 --> 00:47:35.280 the business that you tradesmen don't know is robbing Peter 837 00:47:35.480 --> 00:47:41.480 to pay Paul. You don't account for your true expenses. 838 00:47:41.960 --> 00:47:44.719 So you go out and do jobs. You take the 839 00:47:44.760 --> 00:47:47.199 money and put it in your bank. You don't account 840 00:47:47.280 --> 00:47:49.559 for the job. You don't pay that job, you don't 841 00:47:49.559 --> 00:47:52.800 put away taxes. What happens sax syn comes around your 842 00:47:52.800 --> 00:47:56.159 own money. Your credit cards are filling off, but you're 843 00:47:56.199 --> 00:47:58.400 living off the money, so you're not paying your cost 844 00:47:58.440 --> 00:48:01.480 of goods, you're not paying your overhead, you're not paying 845 00:48:01.519 --> 00:48:04.159 your taxes. Then you get behind the eight ball. So 846 00:48:04.199 --> 00:48:05.960 what do you do. You go out and take a job, 847 00:48:06.039 --> 00:48:08.079 and you ask for a down payment, and you use 848 00:48:08.119 --> 00:48:12.039 the down payment not for the job, but to bills 849 00:48:12.199 --> 00:48:14.880 and to live on, and then you get into a 850 00:48:14.960 --> 00:48:19.039 hole and become a scumbag. And the topic of my show, 851 00:48:19.360 --> 00:48:23.320 and it's all unintentional because you're not a business person. 852 00:48:24.360 --> 00:48:29.599 So you have to be a business person. In fact, 853 00:48:29.719 --> 00:48:31.719 I think what I'm going to do is give a 854 00:48:31.760 --> 00:48:34.639 seminar free of charge. Now I don't want anything on 855 00:48:34.679 --> 00:48:37.519 how to be a business person. You know the trade, 856 00:48:38.000 --> 00:48:42.599 The trade is the service or the product. It's way 857 00:48:42.760 --> 00:48:48.000 beyond that. Way beyond that. You need to know how 858 00:48:48.039 --> 00:48:53.960 to account for the cost of sale. And you must 859 00:48:54.000 --> 00:48:57.880 put in there everything and your overhead, your true overhead. 860 00:48:58.159 --> 00:49:02.559 So if you're working for forty hours a week, what 861 00:49:02.559 --> 00:49:06.719 would you pay someone to do that job. Let's say 862 00:49:07.199 --> 00:49:10.639 if you're I'm using stupid numbers just for making an example. 863 00:49:11.320 --> 00:49:15.039 If you would pay someone five hundred dollars for that 864 00:49:15.159 --> 00:49:19.480 forty hours, then you don't count that five hundred dollars 865 00:49:19.559 --> 00:49:23.760 as your profit. That's cost of sale, that's cost of goods. 866 00:49:23.800 --> 00:49:28.199 That's overhead. It's actually overhead, not cost of good sold. 867 00:49:28.480 --> 00:49:30.400 So that five hundred, if you had a commission, would 868 00:49:30.400 --> 00:49:33.599 be cost of goods sold. So you have to account 869 00:49:33.599 --> 00:49:35.320 for that because if you're not there, you'd have to 870 00:49:35.360 --> 00:49:37.800 pay that. If you're there, you're not making that in profit. 871 00:49:38.039 --> 00:49:41.639 That's what you're getting paid. Don't buy yourself a bad job. Okay, 872 00:49:42.199 --> 00:49:45.039 So once you figure out the labor involved, now you 873 00:49:45.079 --> 00:49:48.920 have to figure out your rent and everything else, insurance, licensing. 874 00:49:49.400 --> 00:49:54.800 That's all fixed expenses, fixed expenses monthly. So when you 875 00:49:54.840 --> 00:49:58.239 make it one, two, three, or four jobs, you take 876 00:49:58.320 --> 00:50:01.119 that out for the month. That is not part of 877 00:50:01.159 --> 00:50:04.159 your money. You do not spend it. Then you also 878 00:50:04.199 --> 00:50:07.480 do that with advertising. A certain amount should be dedicated 879 00:50:07.480 --> 00:50:10.119 to advertising and then labor. As I said, and if 880 00:50:10.159 --> 00:50:13.360 you're the labor, that's you, it's not profit. Once you 881 00:50:13.559 --> 00:50:16.199 have that, you know your overhead, then what's the cost 882 00:50:16.239 --> 00:50:18.880 of goods sold. Well, if you're selling a widget, you 883 00:50:18.960 --> 00:50:22.000 have to buy the widget, that's a cost. If you 884 00:50:22.079 --> 00:50:24.880 have to polish the widget and it takes a half hour, 885 00:50:24.960 --> 00:50:27.599 that's a cost. If you have to do anything, that's 886 00:50:27.679 --> 00:50:31.400 a cost. That's the widget and then the labor to 887 00:50:31.519 --> 00:50:35.079 install it. Unless you're accounting for the salary of five 888 00:50:35.199 --> 00:50:37.800 hundred as I mentioned. But here's what I'm saying. There 889 00:50:37.920 --> 00:50:42.599 is an overhead that's all of your fixed expenses divided 890 00:50:42.679 --> 00:50:45.880 by the month. Then you have cost of goods sold, 891 00:50:46.239 --> 00:50:49.360 so you have to account for that when you get paid. 892 00:50:49.719 --> 00:50:54.360 It's not your money. Only a part of that dollar 893 00:50:54.519 --> 00:50:57.760 is your money. And even if you're hurting, you can't 894 00:50:57.880 --> 00:51:01.280 cheat yourself. You're going to end up in trouble. And 895 00:51:01.320 --> 00:51:04.840 that's the difference between a business person and a tradesman. 896 00:51:05.199 --> 00:51:08.320 A tradesman gets paid do a good job, but they 897 00:51:08.320 --> 00:51:11.199 don't run the business. Now, if you have a partner 898 00:51:11.239 --> 00:51:12.840 that can take part of the business, and you can 899 00:51:12.880 --> 00:51:17.320 take part of the trade, that could help. Also, everybody 900 00:51:17.360 --> 00:51:19.719 needs to know QuickBooks. If you don't know quick books, 901 00:51:19.760 --> 00:51:22.559 don't start a business because even if someone's doing the 902 00:51:22.599 --> 00:51:25.119 QuickBooks for you, you need to go in and know 903 00:51:25.159 --> 00:51:26.639 how to look at it and what it means. Why 904 00:51:26.639 --> 00:51:29.280 do I say QuickBooks. It's the number one software for 905 00:51:29.360 --> 00:51:33.280 businesses and small to medium businesses. Many large businesses have 906 00:51:33.360 --> 00:51:36.840 custom programs, but I'm talking about most of you. So 907 00:51:36.920 --> 00:51:39.360 you need to know accounting with QuickBooks, even if you 908 00:51:39.400 --> 00:51:41.519 take a class, and you need to know cost of 909 00:51:41.559 --> 00:51:43.800 good sold and overhead and the true cost of good 910 00:51:43.840 --> 00:51:46.280 sold and the true overhead and account for it with 911 00:51:46.400 --> 00:51:51.800 each end, every transaction. Then you don't become a topic 912 00:51:51.880 --> 00:51:54.679 of my show. Some scumbag who doesn't know how to 913 00:51:54.679 --> 00:51:57.199 pay his bills. Then you start taking money and you 914 00:51:57.239 --> 00:52:00.639 can't do the work. Most of these people are good tradesmen. 915 00:52:00.760 --> 00:52:04.480 Even the liar cheaters and ripoffs, they just got behind 916 00:52:04.519 --> 00:52:07.079 the eight ball and they became a liar cheater and 917 00:52:07.119 --> 00:52:09.320 a ripoff. Now some of them start out that way. 918 00:52:09.360 --> 00:52:11.679 They just want to downpayment and they want to scadadle. 919 00:52:12.079 --> 00:52:17.280 Some of them do. Now what else? What else you 920 00:52:17.360 --> 00:52:20.360 don't under You don't understand marketing. You must market the 921 00:52:20.440 --> 00:52:26.119 right way to get leads, and you you sometimes don't 922 00:52:26.119 --> 00:52:29.559 know how to do that. And you can't hire someone 923 00:52:29.679 --> 00:52:32.079 to do that for you unless they really know what 924 00:52:32.119 --> 00:52:36.079 they're doing. And any advertising agency or program or anything 925 00:52:36.239 --> 00:52:39.760 should give you multiples on dollars spent. If you get 926 00:52:39.760 --> 00:52:42.280 one to one, it's paying for itself, not bad for 927 00:52:42.400 --> 00:52:45.039 brand building. If you get two to one better, three 928 00:52:45.079 --> 00:52:47.880 to one better for every dollar spent, how many dollars 929 00:52:47.920 --> 00:52:54.239 come in gross. That's how you evaluate your advertising. Another thing, 930 00:52:54.559 --> 00:53:00.239 your online presence sucks. Ninety nine point nine percent of 931 00:53:00.280 --> 00:53:03.639 the time you're online as a small business person, and 932 00:53:03.719 --> 00:53:09.559 your online presence sucks. You don't have a clue what 933 00:53:09.719 --> 00:53:12.719 other people are thinking of you. Your website's not getting 934 00:53:12.800 --> 00:53:16.320 noticed by Google, it's not being indexed. You're doing it 935 00:53:16.360 --> 00:53:19.320 all wrong. And you can't have your brother's next door 936 00:53:19.360 --> 00:53:22.559 neighbor's cousin who lives with Aunt Martha do it. You 937 00:53:22.719 --> 00:53:28.760 have to hire a professional and listen. Most professionals are liars, 938 00:53:29.159 --> 00:53:31.079 and they don't know what the hell they're doing. They 939 00:53:31.119 --> 00:53:33.599 think if they code a website, that's SEO, or if 940 00:53:33.639 --> 00:53:37.679 the SEO website that's coding, or if they build your brand, 941 00:53:37.719 --> 00:53:41.320 do they build your services in the communities. Most SEO 942 00:53:41.440 --> 00:53:45.199 companies don't build SEO from the zip code out. They 943 00:53:45.239 --> 00:53:47.679 do some flash in the pan to get you interested. 944 00:53:48.519 --> 00:53:53.639 They don't maintain it. Your online presence sucks. How many 945 00:53:53.679 --> 00:53:56.800 times do I have to say this? Your business name 946 00:53:57.400 --> 00:54:00.760 does not have to be in the ur. In fact, 947 00:54:00.840 --> 00:54:04.239 most of the time, if your business name doesn't say 948 00:54:04.280 --> 00:54:10.920 what you do, don't don't have a URL with the 949 00:54:11.000 --> 00:54:13.679 name in it. I love you know? Fix it twenty 950 00:54:13.719 --> 00:54:18.280 four to seven? God their website? Do you get better 951 00:54:18.320 --> 00:54:23.199 than this? Fix my home dot com? Do you get 952 00:54:23.239 --> 00:54:26.440 better than that? You know? Now? Why didn't Why didn't 953 00:54:26.480 --> 00:54:28.840 George go and say, you know what I'm gonna get 954 00:54:29.800 --> 00:54:31.679 fix it twenty four seven? That wouldn't have been bad, 955 00:54:31.719 --> 00:54:33.639 by the way, but then you'd have the problem. Was 956 00:54:33.679 --> 00:54:37.599 it fix it or fix hyphen it? Is it? Fix 957 00:54:37.639 --> 00:54:40.559 it twenty four to seven? Twenty four slash seven? The 958 00:54:40.639 --> 00:54:43.800 word twenty four, the word seven, or the numbers? So 959 00:54:44.239 --> 00:54:47.159 fix myhome dot com? And by the way, if you're 960 00:54:47.159 --> 00:54:49.760 gonna go to fix myhome dot com, you can check 961 00:54:49.760 --> 00:54:51.679 on that book now for forty nine dollars for the 962 00:54:51.679 --> 00:54:54.320 sumpumps and unbelievable special. 963 00:54:54.239 --> 00:54:56.400 Fix it twenty four to seven. In the URL they 964 00:54:56.480 --> 00:55:00.159 might be talking about car repairs. That's why the you're 965 00:55:00.239 --> 00:55:01.199 right much better. 966 00:55:01.039 --> 00:55:04.199 You're you're absolutely right. Fix my home So if you 967 00:55:04.239 --> 00:55:07.039 want some advice, give me a call. It's free for 968 00:55:07.159 --> 00:55:10.480 the asking. And I would like to know what you're 969 00:55:10.480 --> 00:55:13.400 doing or if you're going to start a business, I'll 970 00:55:13.400 --> 00:55:15.400 give you some free help three oh three seven one 971 00:55:15.440 --> 00:55:17.599 three talks seven one three eight two five five. And 972 00:55:17.719 --> 00:55:22.119 of course we're taking problems, questions and complaints as usual, 973 00:55:22.480 --> 00:55:24.519 and you can also call three or three Martino three 974 00:55:24.559 --> 00:55:33.800 all three six two seven eight four sixty six. Go 975 00:55:33.920 --> 00:55:37.639 with a sure thing Denver's Best roofer Excel Roofing dot com. 976 00:55:37.679 --> 00:55:43.400 You don't pay a cent until you're content. Time for 977 00:55:43.440 --> 00:55:46.639 an insurance check up free, no obligation. In comparison, call 978 00:55:46.760 --> 00:55:50.039 Compass Insurance paying too much your coverage at dozens of 979 00:55:50.079 --> 00:55:53.039 insurance companies find out now three oh three seven seven 980 00:55:53.039 --> 00:55:55.800 to one help. You'll think you're his only customer when 981 00:55:55.840 --> 00:55:58.320 you choose Frank durand the real estate Man dot com 982 00:55:58.360 --> 00:56:01.480 to list your home with remat Alliance three all three 983 00:56:01.559 --> 00:56:10.639 nine two zero sixteen twenty two college Hi Tom Martino 984 00:56:10.719 --> 00:56:13.400 here three all three seven one three eight two five five. 985 00:56:14.079 --> 00:56:20.400 Solving problems, answering questions, taking complaints. Francisco, what's going on 986 00:56:20.440 --> 00:56:22.960 with you? What's happened in Francisco. 987 00:56:23.239 --> 00:56:30.599 How how are you doing? I've been going through a 988 00:56:30.599 --> 00:56:34.920 complicated evictim pockets here in Denver, Colorado, in Boulder, Colorado. 989 00:56:35.679 --> 00:56:37.480 Are you a tenant or a landlord? 990 00:56:38.360 --> 00:56:38.760 Tennant? 991 00:56:39.320 --> 00:56:43.800 I would? Okay, So you went through it? Uh? Do 992 00:56:43.840 --> 00:56:45.760 you think it was an illegal eviction? 993 00:56:48.320 --> 00:56:52.440 There was an illegal eviction. All of my personal property 994 00:56:52.559 --> 00:56:55.360 inside the room of the pared home doing in the 995 00:56:55.480 --> 00:56:56.280 victim pocket. 996 00:56:56.760 --> 00:57:00.119 Okay, walk walk me through at Francisco, walk me through it. 997 00:57:00.599 --> 00:57:03.599 You were renting a room or were you renting an apartment? 998 00:57:03.679 --> 00:57:04.440 Tell me about it. 999 00:57:05.320 --> 00:57:10.519 I was renting a room in a house and we 1000 00:57:10.639 --> 00:57:12.199 had common areas. 1001 00:57:12.840 --> 00:57:15.320 Now by the way was let me let me ask 1002 00:57:15.360 --> 00:57:18.199 you something. Were you renting a room? There's a reason 1003 00:57:18.239 --> 00:57:20.760 I'm asking this. Were you renting a room in the 1004 00:57:20.760 --> 00:57:23.800 house of the landlord? Or were you renting a room 1005 00:57:23.920 --> 00:57:26.599 in a house where there were several rooms being rented 1006 00:57:26.880 --> 00:57:28.679 and the landlord was not there? 1007 00:57:30.199 --> 00:57:35.199 No happened. Half the landlord was there, and we were 1008 00:57:35.360 --> 00:57:38.119 seven roommates total with the land got it. 1009 00:57:38.559 --> 00:57:43.679 Got it? So you were renting a private room in 1010 00:57:43.760 --> 00:57:46.719 a room and board house in a basically in a 1011 00:57:46.800 --> 00:57:52.920 room in a rooming house. I got it with roommates. Yeah, 1012 00:57:53.000 --> 00:57:55.800 so in the landlord. So with the landlord and six 1013 00:57:55.840 --> 00:58:03.039 other tenants. Yeah, okay, So tell me about it. The 1014 00:58:03.079 --> 00:58:03.599 whole lord. 1015 00:58:03.679 --> 00:58:08.679 You started in August twenty four after one year and 1016 00:58:08.760 --> 00:58:13.519 a half of performing maintenance and services for the. 1017 00:58:13.559 --> 00:58:16.599 Last in August of are you saying August of the 1018 00:58:16.880 --> 00:58:17.159 of the. 1019 00:58:17.360 --> 00:58:20.480 Last year, yes, nine two thousand. 1020 00:58:20.599 --> 00:58:23.760 What happened in August? Well, what was the turning point? 1021 00:58:24.079 --> 00:58:26.239 What happened to get you evicted? 1022 00:58:26.760 --> 00:58:31.280 Well? I moved through to the home. I worked for 1023 00:58:31.880 --> 00:58:36.440 seven eight months, almost a year. The landlord had an 1024 00:58:36.480 --> 00:58:39.480 accident when I moved in, and then he took a 1025 00:58:39.599 --> 00:58:43.599 travel to Thailand, so he was out of the home 1026 00:58:43.880 --> 00:58:48.519 for four months more or less. During that time, I 1027 00:58:48.559 --> 00:58:52.519 did all types of maintenance. I took care of the 1028 00:58:52.599 --> 00:58:56.880 rent hole. I also I just sit here. And when 1029 00:58:56.880 --> 00:59:00.159 he got back, you know, he booked a soldier year 1030 00:59:00.320 --> 00:59:03.920 four years old, and so it was trying to help 1031 00:59:04.000 --> 00:59:05.679 him out in the whole ordeal. 1032 00:59:06.679 --> 00:59:08.280 And when. 1033 00:59:09.719 --> 00:59:13.800 Around August he send me a letter saying that you 1034 00:59:13.840 --> 00:59:17.400 wanted to do all this work in the rental property. 1035 00:59:18.320 --> 00:59:22.599 And according to my estimate, they would have been around 1036 00:59:22.880 --> 00:59:26.079 twenty thirty thousand dollars at least of labor of the 1037 00:59:26.159 --> 00:59:30.840 things you wanted to do. And so I told him 1038 00:59:30.880 --> 00:59:34.519 that we, you know, had run already a bill of 1039 00:59:34.800 --> 00:59:37.800 nineteen thousand dollars, you know, the repairs. 1040 00:59:37.960 --> 00:59:43.159 So hold on Francisco, Francisco, Francisco. When the landlord was 1041 00:59:43.199 --> 00:59:47.360 out of commission and you were helping, were you were 1042 00:59:47.360 --> 00:59:51.480 you trading that for rent? Or were you just accruing charges? 1043 00:59:54.599 --> 00:59:58.000 I was starting him fifty dollars an hour for my 1044 00:59:58.119 --> 01:00:00.519 repairs in general, whatever you want I mean to do. 1045 01:00:00.679 --> 01:00:04.480 And but were you taking were you taking it off 1046 01:00:04.559 --> 01:00:06.360 rent or were you accruing it? 1047 01:00:08.800 --> 01:00:10.800 What do you mean by recruing it? 1048 01:00:11.719 --> 01:00:15.199 Okay, if you did a job when he was out 1049 01:00:15.199 --> 01:00:18.119 of commission and it was three hours and you charged 1050 01:00:18.159 --> 01:00:21.280 one hundred and fifty bucks, did you subtract one hundred 1051 01:00:21.320 --> 01:00:25.239 and fifty bucks from the rent or did you simply 1052 01:00:25.800 --> 01:00:27.360 start adding it to a bill? 1053 01:00:30.199 --> 01:00:30.519 Both? 1054 01:00:30.719 --> 01:00:32.440 Actually, because. 1055 01:00:33.519 --> 01:00:37.400 I just worked, because sometimes sometimes you went over the 1056 01:00:37.440 --> 01:00:42.800 rent amount, correct, And so you would take fifty dollars 1057 01:00:42.800 --> 01:00:45.280 an hour off of the rent, and then you would 1058 01:00:45.280 --> 01:00:47.480 accrue a bill if it went beyond the rent. 1059 01:00:48.760 --> 01:00:52.519 Yes, but I never provided him with the bill because 1060 01:00:53.480 --> 01:00:57.920 I was working. And then I would stop doing things 1061 01:00:57.960 --> 01:01:00.239 for fifteen twenty days. 1062 01:01:00.480 --> 01:01:05.239 And so you accrued. So when you told him, Francisco, 1063 01:01:05.599 --> 01:01:09.239 when you told him that you had accrued a bill 1064 01:01:09.639 --> 01:01:14.159 beyond rent of nineteen hundred dollars, what did he say? 1065 01:01:16.159 --> 01:01:18.880 He said that he was going to a victim. 1066 01:01:20.880 --> 01:01:23.119 Okay, So he was upset. 1067 01:01:23.719 --> 01:01:26.840 Yeah, And it wasn't nineteen hundred the bill. The total 1068 01:01:26.840 --> 01:01:30.599 bill was three hundred and ninety four hours that I 1069 01:01:30.679 --> 01:01:33.280 had worked for him in the period or. 1070 01:01:33.440 --> 01:01:35.880 Wait a minute, but some of that was paid. Some 1071 01:01:35.960 --> 01:01:37.199 of that was paid by rent. 1072 01:01:37.360 --> 01:01:41.519 Right, Yes, the rent, the rent per year is about 1073 01:01:41.760 --> 01:01:44.239 ninety four hundred dollars for one need. 1074 01:01:44.400 --> 01:01:47.320 All right, So what was the balance in addition to 1075 01:01:47.440 --> 01:01:51.159 the rent credit? What was the balance? He owed you? 1076 01:01:52.320 --> 01:01:53.280 About ten thousand. 1077 01:01:55.719 --> 01:01:58.800 So in addition to the rent credit, the landlord owed 1078 01:01:58.840 --> 01:02:04.039 you ten grand okay, And I go on, And that's 1079 01:02:04.079 --> 01:02:06.639 when and so when he when you told him that, 1080 01:02:06.679 --> 01:02:08.599 he got upset and evicted you. 1081 01:02:10.039 --> 01:02:13.679 He tried to visit me. We went to court, and 1082 01:02:13.760 --> 01:02:17.039 we came into an agreement with the court in the 1083 01:02:17.079 --> 01:02:20.320 middle that I was going I didn't want to bother 1084 01:02:20.960 --> 01:02:25.000 the landlord too much. Again, he's maybe four years old, 1085 01:02:25.480 --> 01:02:28.719 and I wasn't really that grief. 1086 01:02:28.920 --> 01:02:30.960 So wait a minute, did you come up? Was this 1087 01:02:31.079 --> 01:02:34.599 a court ordered settlement or was this before the court hearing? 1088 01:02:36.639 --> 01:02:40.239 You know, the bill and the work for rent and 1089 01:02:40.280 --> 01:02:44.519 everything worked before. When we went to court, we came 1090 01:02:44.559 --> 01:02:48.559 into an agreement that I was not going to charge 1091 01:02:48.599 --> 01:02:52.239 him the ten thousand dollars outstanding balance, and that I 1092 01:02:52.320 --> 01:02:55.119 was going to start paying rent, but I was going 1093 01:02:55.199 --> 01:02:59.159 to stop working for him in any way unless there 1094 01:02:59.159 --> 01:03:01.599 was a work on crack in the middle. 1095 01:03:01.719 --> 01:03:08.079 Okay, so Francisco, you will. So you were willing, You 1096 01:03:08.159 --> 01:03:11.559 were willing to give up that ten grand if he 1097 01:03:11.679 --> 01:03:15.199 let you continue living there paying rent. 1098 01:03:15.519 --> 01:03:17.320 Yes, basically. 1099 01:03:18.519 --> 01:03:19.719 What happened after that. 1100 01:03:22.280 --> 01:03:28.119 We went back and we lived together with no problems, 1101 01:03:28.159 --> 01:03:32.639 and he waited for the three to six months period 1102 01:03:33.280 --> 01:03:36.199 that you have to be able to impose a mechanical 1103 01:03:36.280 --> 01:03:40.360 lean on a property according to Colorado law, and that's 1104 01:03:40.400 --> 01:03:45.440 when all the problems started. So in the middle of 1105 01:03:45.480 --> 01:03:52.000 that process, one of our roommates is was a lawyer. 1106 01:03:52.119 --> 01:03:54.719 But he told me that he was a lawyer and 1107 01:03:54.920 --> 01:03:59.440 you were helping me out with the contract that he 1108 01:03:59.519 --> 01:04:06.119 had to me after the court hearing, and the contract 1109 01:04:06.159 --> 01:04:11.760 a total legal contract with crazy speculations like if somebody 1110 01:04:11.880 --> 01:04:15.119 broke or damn it, any part of the property and 1111 01:04:15.320 --> 01:04:19.440 nobody was responsible, he can target all of that to 1112 01:04:19.760 --> 01:04:22.960 us in equivalent if we were responsible or not. 1113 01:04:24.000 --> 01:04:27.239 And all right, So Francisco, Francisco, this is a whole 1114 01:04:27.280 --> 01:04:29.719 new problem. So all of that work and all of 1115 01:04:29.719 --> 01:04:33.159 that credit is in the past. Now the landlord presented 1116 01:04:33.199 --> 01:04:36.000 you with a new rental agreement that you didn't like. 1117 01:04:36.119 --> 01:04:41.239 Is that right for us? Okay, then you move? 1118 01:04:42.599 --> 01:04:48.039 No, Well, what I did is when we went to 1119 01:04:48.119 --> 01:04:48.920 the agreement. 1120 01:04:48.639 --> 01:04:51.760 The landlord had every right to The landlord has every 1121 01:04:51.800 --> 01:04:54.880 right to change your rental agreement. He has every right 1122 01:04:54.960 --> 01:04:55.360 to do that. 1123 01:04:56.400 --> 01:04:59.559 Yeah, of course, of course he does, and I have 1124 01:04:59.679 --> 01:05:00.000 the right. 1125 01:05:00.119 --> 01:05:01.960 Then then what are you then? What are you calling? 1126 01:05:02.360 --> 01:05:04.800 I guess I should ask what are you calling about today? 1127 01:05:05.000 --> 01:05:07.199 Because I've heard a lot of story right now, but 1128 01:05:07.239 --> 01:05:11.079 I've heard nothing of a problem. The landlord decided to 1129 01:05:11.199 --> 01:05:12.800 change the rental agreement. 1130 01:05:13.440 --> 01:05:15.039 That's when you don't like it. 1131 01:05:15.079 --> 01:05:16.039 So you moved. 1132 01:05:17.480 --> 01:05:20.440 That, That's what I said. That's when the problem started. 1133 01:05:20.960 --> 01:05:25.320 So he presented this contact. I told him that there 1134 01:05:25.360 --> 01:05:27.920 were things that were illegal, that you would paint it, 1135 01:05:28.119 --> 01:05:31.639 and he said that he would, and he never painted them, 1136 01:05:31.840 --> 01:05:36.039 never gave me another copy design or anything. And we 1137 01:05:36.239 --> 01:05:41.360 kept on our agreement I will pay event uh and 1138 01:05:41.760 --> 01:05:45.719 I would live there. So uh. Then I started having 1139 01:05:45.760 --> 01:05:50.519 palms with his assistant, and his assistant. 1140 01:05:50.320 --> 01:05:54.519 Francisco, where's his story, Fresisco, We need to get to 1141 01:05:54.559 --> 01:05:56.639 the end of the story right after this. You hang on, 1142 01:05:56.760 --> 01:05:58.880 But but we're going through a lot of stuff has 1143 01:05:58.960 --> 01:06:01.440 nothing to do with the problem, I'll bet so hang 1144 01:06:01.480 --> 01:06:04.880 on cause that whole thing, that whole thing about money 1145 01:06:04.920 --> 01:06:07.039 being owed and all that had nothing to do with 1146 01:06:07.079 --> 01:06:09.159 what you're calling about right now. Now. I know you 1147 01:06:09.199 --> 01:06:11.760 wanted to give me background, but first what I need 1148 01:06:11.800 --> 01:06:14.360 to do is figure out what the heck the problem 1149 01:06:14.400 --> 01:06:21.440 is we can help you with. Right after this, go 1150 01:06:21.559 --> 01:06:25.280 with a sure thing Denver's Best roofer Excel Roofing dot com. 1151 01:06:25.320 --> 01:06:31.079 You don't pay a cent until you're content. Time for 1152 01:06:31.119 --> 01:06:34.880 an insurance checkup free, no obligation. In comparison, call Compass 1153 01:06:34.880 --> 01:06:38.639 Insurance paying too much your coverage at dozens of insurance companies. 1154 01:06:38.719 --> 01:06:41.320 Find out now three oh three, seven to seven to one. Help. 1155 01:06:41.480 --> 01:06:44.119 You'll think you're his only customer when you choose Frank 1156 01:06:44.159 --> 01:06:46.639 durand the real estate man dot com to list your 1157 01:06:46.639 --> 01:06:49.760 home with Remax Alliance three oh three nine two zero 1158 01:06:49.920 --> 01:06:59.239 sixteen twenty two. Hello Tom Martino three three seven one 1159 01:06:59.320 --> 01:07:02.480 three eight two four five five. So Francisco, we get 1160 01:07:02.519 --> 01:07:05.840 it that you had a previous arrangement with the landlord. 1161 01:07:06.119 --> 01:07:08.880 He was going to pay you and then that got you, 1162 01:07:08.920 --> 01:07:11.400 guys to court. You made a settlement, then you were 1163 01:07:11.400 --> 01:07:14.400 living there and he presented all of the tenants with 1164 01:07:14.480 --> 01:07:17.400 a new agreement that you didn't agree to. So he 1165 01:07:17.559 --> 01:07:20.239 was supposed to make some changes and never did, so 1166 01:07:20.320 --> 01:07:22.119 you kept paying your rent and then what. 1167 01:07:22.199 --> 01:07:29.159 Happened And that's when we went to a victim to 1168 01:07:29.280 --> 01:07:30.280 a new kulivit. 1169 01:07:32.440 --> 01:07:35.599 So he what what reason was he was evicting you 1170 01:07:35.639 --> 01:07:37.440 because you wouldn't sign the new agreement? 1171 01:07:38.760 --> 01:07:42.679 No, because he was I had a problem with his 1172 01:07:43.039 --> 01:07:49.320 assistant that is another roommate. And okay, I ended up 1173 01:07:49.320 --> 01:07:51.599 calling the police because you wanted to a fault me 1174 01:07:53.400 --> 01:08:00.760 when that happened. Uh No, a Christian which is the 1175 01:08:00.840 --> 01:08:04.639 next lawyer one in getting to court and put a 1176 01:08:04.639 --> 01:08:08.760 perfection order. So I was removed from the property and 1177 01:08:09.400 --> 01:08:14.679 we went ongoing eviction process. So when we went through 1178 01:08:14.719 --> 01:08:20.680 the court. The magistrates divided the court into two parts. 1179 01:08:20.720 --> 01:08:25.920 First one for the tendency. And when we went to court, 1180 01:08:25.960 --> 01:08:27.560 I told him that I did not want to go 1181 01:08:27.680 --> 01:08:32.159 there because his assistant had broken into my room during 1182 01:08:32.239 --> 01:08:36.560 the eviction process and taking all my property somewhere and 1183 01:08:36.720 --> 01:08:37.439 throwing it away. 1184 01:08:38.920 --> 01:08:42.960 Wait a minute, before they had hold on, Francisco, before 1185 01:08:43.000 --> 01:08:47.119 they had an order for eviction, they took your property 1186 01:08:47.159 --> 01:08:48.119 out of your room. 1187 01:08:48.960 --> 01:08:52.960 Yes, and threw it outside, allegedly on the driveway. 1188 01:08:53.079 --> 01:08:55.520 Well, they're allowed to do that. Wait a minute, They're 1189 01:08:55.560 --> 01:08:58.079 allowed to do that with a writ of execution on 1190 01:08:58.159 --> 01:09:01.520 the with a writ of eviction. Did they actually did 1191 01:09:01.560 --> 01:09:04.119 they do it legally with an eviction or did they 1192 01:09:04.159 --> 01:09:05.800 do it before the eviction. 1193 01:09:06.239 --> 01:09:10.720 Before the eviction and during the eviction process. Because the 1194 01:09:10.880 --> 01:09:14.800 first court date that we went I requested for an extension. 1195 01:09:15.359 --> 01:09:16.880 They gave us. 1196 01:09:16.239 --> 01:09:17.479 We doing both. 1197 01:09:18.199 --> 01:09:19.720 Okay, okay, got it. 1198 01:09:19.800 --> 01:09:20.359 I got it. 1199 01:09:20.880 --> 01:09:24.640 Francisco. What did the judge when you went finally to 1200 01:09:24.680 --> 01:09:28.199 the eviction and all of your stuff had already been removed? 1201 01:09:28.520 --> 01:09:30.760 What did the judge say when you brought this up 1202 01:09:30.760 --> 01:09:32.159 in court? Nothing? 1203 01:09:34.039 --> 01:09:34.640 Not a word. 1204 01:09:36.640 --> 01:09:40.600 Well, did you tell the judge? Did you tell the judge. 1205 01:09:40.960 --> 01:09:44.960 Yes it was, it wasn't a judge. 1206 01:09:46.119 --> 01:09:48.880 Well, hold on a second, you know what. That's how 1207 01:09:48.920 --> 01:09:52.479 we should have led this call. Here's Francisco's problem, Susan, 1208 01:09:52.600 --> 01:09:54.720 I want to get I want to get Brad O'Brien on. 1209 01:09:55.359 --> 01:09:57.960 He was being evicted. Okay, let's just get right to it. 1210 01:09:58.000 --> 01:09:59.880 We don't have to go through any of that previous 1211 01:10:00.680 --> 01:10:04.680 he was being evicted and before the eviction was final 1212 01:10:06.279 --> 01:10:10.760 he had a problem. Okay, before it was final, he 1213 01:10:10.800 --> 01:10:13.760 had a problem. They removed his stuff and got rid 1214 01:10:13.760 --> 01:10:17.119 of it before the eviction was legal. We gotta go 1215 01:10:17.239 --> 01:10:20.960 with a sure thing, Denver's Best roofer Excel Roofing dot com. 1216 01:10:21.000 --> 01:10:26.720 You don't pay a cent until you're content. Time for 1217 01:10:26.760 --> 01:10:30.520 an insurance check up, free no obligation comparison call Compass 1218 01:10:30.560 --> 01:10:33.840 Insurance paying too much your coverage at dozens of insurance 1219 01:10:33.840 --> 01:10:36.319 companies find out now three oh three seven to seven 1220 01:10:36.359 --> 01:10:39.119 to one help. You'll think you're his only customer when 1221 01:10:39.119 --> 01:10:41.640 you choose Frank durand the real estate Man dot com 1222 01:10:41.640 --> 01:10:44.720 to list your home with Remax Alliance three oh three 1223 01:10:44.840 --> 01:10:57.079 nine two zero sixteen twenty two rips. 1224 01:10:56.439 --> 01:11:04.520 So you don't have cad shoot's gonna help. 1225 01:11:04.800 --> 01:11:07.560 Come man, This is. 1226 01:11:07.520 --> 01:11:08.840 The Troubleshooter Show. 1227 01:11:09.239 --> 01:11:15.760 No Tom Martino, Hi, Tom Martino here, Welcome to the show. 1228 01:11:15.800 --> 01:11:19.039 Three OZH three seven one talk seven one three eight 1229 01:11:19.039 --> 01:11:21.279 two five five. Here to help you solve problems, answer 1230 01:11:21.279 --> 01:11:24.039 your questions, taking complaints. This hour brought to you by 1231 01:11:24.840 --> 01:11:27.279 Fix at twenty four to seven Fix myhome dot Com 1232 01:11:27.279 --> 01:11:29.239 book Now, what are your book in? Hannah? What are 1233 01:11:29.279 --> 01:11:32.119 your booking? Is your voice working at all? Hannah's with 1234 01:11:32.199 --> 01:11:35.399 us from go ahead from Fix at twenty four to seven. 1235 01:11:35.479 --> 01:11:37.600 Yeah, I'm battling the allergies right now, guys. 1236 01:11:37.600 --> 01:11:41.239 So voice is working, but let's focus on making sure 1237 01:11:41.319 --> 01:11:44.640 your home is working. What we're offering is making sure 1238 01:11:44.720 --> 01:11:47.560 you don't get flooded this rainy season with the snow melt. 1239 01:11:47.760 --> 01:11:50.800 So what we're doing is a sump pump special forty 1240 01:11:50.880 --> 01:11:51.439 nine dollars. 1241 01:11:51.479 --> 01:11:52.159 It's a maintenance. 1242 01:11:52.159 --> 01:11:55.239 They'll come in, clean it out, make sure it is 1243 01:11:55.359 --> 01:11:57.199 ready to work with the rain coming in. 1244 01:11:57.520 --> 01:11:58.239 And Tom, you know this. 1245 01:11:58.279 --> 01:12:02.520 We've talked to folks when they get flooding, that cost, 1246 01:12:02.680 --> 01:12:05.880 that damage, it's not small and it can be avoided 1247 01:12:06.079 --> 01:12:08.720 so easily with this annual maintenance. 1248 01:12:09.880 --> 01:12:16.399 Now here's the deal. You can have the some pump, pulled, cleaned, checked, lubricated, 1249 01:12:16.439 --> 01:12:19.359 whatever it needs and that's all for forty nine bucks. 1250 01:12:19.600 --> 01:12:22.119 Go to fix my home dot com book now. Fix 1251 01:12:22.159 --> 01:12:24.199 my home dot com book now. If you have any questions, 1252 01:12:24.239 --> 01:12:26.560 I guess you can go them three seventy zero five 1253 01:12:26.600 --> 01:12:29.720 two six thirty nine, thirty nine, but for forty nine bucks, 1254 01:12:30.119 --> 01:12:32.800 get it done man with a no breakdown guarantee. Francisco. 1255 01:12:33.039 --> 01:12:35.760 We're waiting on our attorney, our real estate attorney. We 1256 01:12:35.800 --> 01:12:40.479 want to talk to and that's about your eviction, okay, 1257 01:12:40.479 --> 01:12:42.960 because I think they did something wrong. Cheryl. I noticed 1258 01:12:42.960 --> 01:12:45.479 you've been waiting a while. Thank you for waiting, Cheryl. 1259 01:12:45.520 --> 01:12:46.399 How can we help you? 1260 01:12:48.479 --> 01:12:51.800 I am a landlord. I had a problem with a house. 1261 01:12:53.159 --> 01:12:56.600 Found out that I wasn't covered for water damage on 1262 01:12:56.680 --> 01:13:00.720 my Renolds insurance. How do I go about suing co 1263 01:13:02.079 --> 01:13:03.000 past agent? 1264 01:13:03.800 --> 01:13:05.880 I switched agents for. 1265 01:13:07.119 --> 01:13:09.720 Not writing it up right or I don't know the wordings, 1266 01:13:09.720 --> 01:13:11.439 But how can I sue? 1267 01:13:11.880 --> 01:13:15.640 Okay, Cheryl? It would be it would be called errors 1268 01:13:15.640 --> 01:13:23.039 and emissions, errors and omissions, and they carry insurance for that. However, 1269 01:13:23.640 --> 01:13:26.079 how we can prove your case? But what I'd like 1270 01:13:26.199 --> 01:13:30.399 to do sues. Let's get Brian burns On from Compass 1271 01:13:30.439 --> 01:13:34.159 Insurance and see what she's what he says about this. 1272 01:13:34.840 --> 01:13:37.520 Let's get our insurance expert on, Cheryl. Who is who 1273 01:13:37.600 --> 01:13:39.920 is your company? You're underwriter. 1274 01:13:41.119 --> 01:13:41.800 Face co. 1275 01:13:43.760 --> 01:13:46.439 Okay, now you're not trying to go after them because 1276 01:13:46.760 --> 01:13:51.399 they're not responsible. You didn't have the right coverage. Right, Well, 1277 01:13:51.560 --> 01:13:54.279 it's not that they don't care. I mean, you didn't 1278 01:13:54.279 --> 01:13:56.880 have the coverage you're saying right now, you're saying you 1279 01:13:56.920 --> 01:13:59.520 had you had a landlord policy. 1280 01:14:00.800 --> 01:14:03.279 Right A renters. You know it's a rental. It was 1281 01:14:03.319 --> 01:14:05.319 stated there with the insurance it was a rental. 1282 01:14:05.399 --> 01:14:13.199 Yeah, and you thought your agent had written up How 1283 01:14:13.239 --> 01:14:15.720 do you did you specifically discuss that? 1284 01:14:17.520 --> 01:14:20.319 Not that I can recall. I mean, you certainly want 1285 01:14:20.359 --> 01:14:21.880 water coverage on anyhouse. 1286 01:14:22.119 --> 01:14:23.239 I would think it would. 1287 01:14:23.000 --> 01:14:28.520 Be number one. Now that's that's actually that's actually that's 1288 01:14:28.560 --> 01:14:31.000 actually not true. See, this is what I'm trying to 1289 01:14:31.000 --> 01:14:34.399 get at, Cheryl. I'm not sure you have grounds to sue. 1290 01:14:34.680 --> 01:14:38.159 I'm not sure. I'm not sure, but not either it 1291 01:14:37.960 --> 01:14:40.720 is a See I'm going to find out though. We're 1292 01:14:40.720 --> 01:14:42.840 going to talk to some people for you. Is it 1293 01:14:42.880 --> 01:14:50.720 a foregone conclusion that when you have insurance, they should 1294 01:14:50.720 --> 01:14:52.239 have done that. That's what I want to ask our 1295 01:14:52.279 --> 01:14:55.600 professional insurance agent. Or is it something that should have 1296 01:14:55.640 --> 01:14:59.079 come up? Does it rise to the level of incompetence 1297 01:14:59.119 --> 01:15:03.199 and error? A mission and an omission? So hang on? So, 1298 01:15:03.239 --> 01:15:05.840 sus how are we coming? We? I want to try. 1299 01:15:06.079 --> 01:15:07.560 There's a number of people I want to try, and 1300 01:15:07.600 --> 01:15:11.520 I know I'm overwhelming you. I need Brad O'Brien, I 1301 01:15:11.600 --> 01:15:12.680 need Brian Burns. 1302 01:15:12.760 --> 01:15:13.359 Got a message. 1303 01:15:13.640 --> 01:15:16.960 I'd love to get excellent, and I'd love to get 1304 01:15:17.079 --> 01:15:22.880 rock on and if you can, good Now, Cheryl, it's 1305 01:15:23.000 --> 01:15:28.199 really important that you hang on. And Francisco, it's really 1306 01:15:28.199 --> 01:15:30.920 important that you hang on. We are trying to get 1307 01:15:30.960 --> 01:15:35.600 some experts on to help us with your problems. Okay, now, Steve, 1308 01:15:36.159 --> 01:15:41.239 welcome to the show. Steve. What is going on with you? Steve? 1309 01:15:42.239 --> 01:15:42.520 Good? 1310 01:15:42.560 --> 01:15:43.359 What's happening? 1311 01:15:44.439 --> 01:15:45.960 It's a long story, but let me see if I 1312 01:15:45.960 --> 01:15:51.520 can sum up real quick. Our home burned down, lost 1313 01:15:51.560 --> 01:15:56.239 all our cars properly. September of twenty three. Person, Yeah, 1314 01:15:56.279 --> 01:16:02.439 September of twenty three. Okay, you know, safegoes my insurance 1315 01:16:02.479 --> 01:16:05.239 and blah blah blah. I hired a contractor and come 1316 01:16:05.279 --> 01:16:08.640 to find out, well, he was over charged for everything 1317 01:16:08.760 --> 01:16:11.560 and I wasn't in charge of the money or anything. 1318 01:16:13.720 --> 01:16:17.159 The insurance company just kept paying the contractor. Blah blah 1319 01:16:17.159 --> 01:16:18.840 blah was going on. 1320 01:16:19.399 --> 01:16:23.680 Steve, Steve, who did you hire? You know? 1321 01:16:23.760 --> 01:16:25.319 It's on an O litigation to him. I don't know 1322 01:16:25.319 --> 01:16:26.560 if I can tell you that. 1323 01:16:27.800 --> 01:16:29.920 Well, the only reason I wanted you to tell me, 1324 01:16:30.199 --> 01:16:32.760 hold on, the only reason I wanted you to tell 1325 01:16:32.800 --> 01:16:35.640 me is I believe you got them from the referral list. 1326 01:16:37.800 --> 01:16:38.680 The first one, No. 1327 01:16:38.760 --> 01:16:39.159 I did not. 1328 01:16:39.399 --> 01:16:40.479 I got that from SAFEGO. 1329 01:16:41.439 --> 01:16:44.680 I got after the other after I hired an attorney. 1330 01:16:45.199 --> 01:16:49.399 The other the first contractor walked off the job. So 1331 01:16:49.520 --> 01:16:54.319 that's when I hired Rock to come in. And he 1332 01:16:54.399 --> 01:16:57.000 assured me he, you know, he knew what I went through. 1333 01:16:57.119 --> 01:16:59.439 He knows what's going on because he's he. 1334 01:16:59.439 --> 01:17:02.680 Knew the Okay, now, let me get this straight. Let 1335 01:17:02.680 --> 01:17:05.640 me get this straight. So you hired a first contractor 1336 01:17:05.680 --> 01:17:09.319 who walked off the job and it's now in litigation. 1337 01:17:09.000 --> 01:17:10.960 Right, that's correct. 1338 01:17:12.279 --> 01:17:17.039 Okay, Then you hired someone from my referral list. I did, 1339 01:17:18.800 --> 01:17:22.359 and that is who did you hire? 1340 01:17:23.920 --> 01:17:24.119 Rock? 1341 01:17:24.960 --> 01:17:30.239 American Restoration. Okay, Then you hired American Restoration, and what 1342 01:17:30.399 --> 01:17:33.600 went wrong with you know, I'm really concerned about this. 1343 01:17:34.000 --> 01:17:36.119 What went wrong with American Restoration? 1344 01:17:38.039 --> 01:17:38.279 You know? 1345 01:17:38.399 --> 01:17:40.239 I thought I hired somebody who I could trust and 1346 01:17:40.319 --> 01:17:44.319 depend on. I gave him a check on February twentieth. 1347 01:17:45.920 --> 01:17:50.039 How much did you pay? I gave him on February twentieth, 1348 01:17:51.199 --> 01:17:54.079 on February twentieth of what year? 1349 01:17:55.640 --> 01:17:57.000 Twenty five? 1350 01:17:59.079 --> 01:18:06.119 Okay, on February okay, and what happened? 1351 01:18:08.399 --> 01:18:11.439 Well here we are now coming into May, and Rock 1352 01:18:11.520 --> 01:18:13.119 has done absolutely nothing. 1353 01:18:14.119 --> 01:18:16.680 I mean, now, wait a minute, wait a minute, Wait 1354 01:18:16.720 --> 01:18:18.920 a minute, wait a minute, wait a minute, wait a minute. 1355 01:18:19.199 --> 01:18:24.319 You paid him fifteen thousand dollars yep, March April, two 1356 01:18:24.359 --> 01:18:30.119 months ago. Yep, and he's done. He's never been to 1357 01:18:30.239 --> 01:18:30.840 your home. 1358 01:18:31.800 --> 01:18:34.039 Oh no, he's been to the home. He's been in 1359 01:18:34.079 --> 01:18:36.039 the home. He knows what the home looks like. And 1360 01:18:36.119 --> 01:18:36.840 I mean it's a wreck. 1361 01:18:38.039 --> 01:18:40.279 No. No, What I mean is you said you said 1362 01:18:40.520 --> 01:18:43.359 American Hold on, man, I need to get this straight 1363 01:18:43.399 --> 01:18:47.720 because this is bothering me. Are you saying American Restoration 1364 01:18:48.279 --> 01:18:51.279 did not do one hour of labor in your home? 1365 01:18:52.840 --> 01:18:54.000 That's correct? 1366 01:18:55.600 --> 01:18:58.159 And then what was he at your home? When he 1367 01:18:58.239 --> 01:18:59.720 was at your home, what was it for? 1368 01:19:01.680 --> 01:19:03.640 He was just going over an industry. What the estimate 1369 01:19:03.680 --> 01:19:05.880 would be to put the home back together and get 1370 01:19:05.880 --> 01:19:06.760 it livable again? 1371 01:19:08.680 --> 01:19:11.439 But doesn't he doesn't that take a lot of time? 1372 01:19:11.560 --> 01:19:11.800 Tom? 1373 01:19:11.840 --> 01:19:14.000 I know sometimes rest, yeah, but not Wait a. 1374 01:19:13.920 --> 01:19:16.680 Minute, wait, hold on now, hold on. If he got 1375 01:19:16.680 --> 01:19:19.720 paid fifteen grand, hold on, man, if he got paid 1376 01:19:19.760 --> 01:19:24.720 fifteen grand February twentieth, it would take maybe thirty days 1377 01:19:24.720 --> 01:19:28.000 to get some at least some preliminary approvals. That would 1378 01:19:28.039 --> 01:19:32.439 be March twentieth, and then April twentieth. We're at right now. 1379 01:19:32.680 --> 01:19:38.039 I don't to do nothing. To do absolutely nothing is unacceptable. 1380 01:19:38.640 --> 01:19:40.399 To do absolutely nothing. 1381 01:19:41.439 --> 01:19:44.680 He's done absolutely nothing. And the thing that really accept me, 1382 01:19:44.760 --> 01:19:48.159 the thing that really went south, because I gave him 1383 01:19:48.199 --> 01:19:51.439 the number to Pipe Speak Reasonability Department, because there's several 1384 01:19:51.479 --> 01:19:54.359 permits that are pulled on that home from the other 1385 01:19:54.439 --> 01:19:58.840 construction company who and those permits needs to be transferred 1386 01:19:59.439 --> 01:20:02.520 so we could continues to rebuild. He hasn't even called 1387 01:20:02.600 --> 01:20:07.159 Type Speak Regional Building Department. And then he turns around 1388 01:20:07.399 --> 01:20:10.159 and gets his plumber in there. This is all new plumbing. 1389 01:20:10.199 --> 01:20:13.039 That's in there and he tells me, hey, we need 1390 01:20:13.079 --> 01:20:15.359 to do a smoke test on the plumbing. I'm like, okay. 1391 01:20:15.880 --> 01:20:19.760 He gives me a bid for five thousand dollars to 1392 01:20:19.840 --> 01:20:22.520 do a smoke test, which takes about an hour and 1393 01:20:22.560 --> 01:20:25.159 a half two hours, and I'm like, going, wait a 1394 01:20:25.199 --> 01:20:28.560 minute here. So I went ahead and stopped by Plumbline Services, 1395 01:20:29.119 --> 01:20:33.399 and Plumbine Services told me no, they cargo one thousand, 1396 01:20:33.479 --> 01:20:37.000 five hundred bucks. Now that Plumbline told me you don't 1397 01:20:37.000 --> 01:20:38.760 need to do a smoke test. All you need to 1398 01:20:38.840 --> 01:20:41.119 do is a pressure test. It's all new plumbing. I'm like, 1399 01:20:41.239 --> 01:20:41.800 that's correct. 1400 01:20:42.079 --> 01:20:45.760 And then exactly that's exactly by the way, that is 1401 01:20:45.920 --> 01:20:50.399 exactly correct. That is Plumbline Services told you exactly correct. 1402 01:20:51.399 --> 01:20:53.960 They need to do a pressure test. What did they say? 1403 01:20:54.039 --> 01:20:57.199 That would cost fifteen hundred from plumbline. 1404 01:20:57.840 --> 01:21:00.720 Okay, so keep going and then keep going. Now, wait 1405 01:21:00.720 --> 01:21:04.279 a minute. This plumber though, this plumber was not American Restoration. 1406 01:21:05.920 --> 01:21:10.359 He works for That's that's Rock's plumber. Whoever. 1407 01:21:10.479 --> 01:21:12.640 Okay, we need to get a We need to get 1408 01:21:12.680 --> 01:21:14.840 a hold of Rock. I mean, this is pretty serious. 1409 01:21:15.199 --> 01:21:17.079 He got fifteen grand and did nothing. 1410 01:21:18.239 --> 01:21:20.119 And then let me tell you one more thing, and 1411 01:21:20.239 --> 01:21:23.800 then they want to do a gas line pressure test 1412 01:21:24.439 --> 01:21:27.279 and they want to charge me four thousand dollars to 1413 01:21:27.359 --> 01:21:29.640 do a gas line pressure test. And if Rock would 1414 01:21:29.640 --> 01:21:32.720 have done his homework, he would have known that al 1415 01:21:32.800 --> 01:21:35.880 Paso County and Rota Ruter were already out there and 1416 01:21:36.000 --> 01:21:38.159 did a gasline pressure test and it was signed off 1417 01:21:38.199 --> 01:21:41.119 by al Paso County. But he has never contacted al 1418 01:21:41.159 --> 01:21:45.239 Passo County five think Regional Building Department for anything. 1419 01:21:45.600 --> 01:21:50.079 Rock, Steve, Steve, stop Steve, Steve. 1420 01:21:51.199 --> 01:21:55.960 You have made your case. We need to look into this. 1421 01:21:56.960 --> 01:22:00.880 I am outraged by what you're telling me. If it's true, 1422 01:22:01.279 --> 01:22:03.039 so Tom and we will help. 1423 01:22:03.680 --> 01:22:07.479 Yes, Tom, I texted, I tried to call Rock and 1424 01:22:07.600 --> 01:22:10.359 texted him. I tried to leave him a net voicemail, 1425 01:22:10.439 --> 01:22:11.840 but his voicemail is full. 1426 01:22:12.319 --> 01:22:17.039 Just so you know, is he off the referral list? 1427 01:22:17.720 --> 01:22:19.520 Well, it sounds like he's going to be here soon. 1428 01:22:21.159 --> 01:22:24.560 Well, Susan, I thought, just wait a second, bro, wait 1429 01:22:24.600 --> 01:22:27.720 a second, Okay, immediately take him down right now until 1430 01:22:27.760 --> 01:22:29.119 we investigate this immediately. 1431 01:22:29.279 --> 01:22:29.800 I'll handle it. 1432 01:22:31.319 --> 01:22:34.319 Thank you, Susan. And then Brad O'Brien, I gotta get on. 1433 01:22:34.920 --> 01:22:37.039 He's an attorney. He has limited time. I gotta do it. 1434 01:22:37.079 --> 01:22:39.439 I gotta go over time right now with Brad hold on, Bro, 1435 01:22:39.560 --> 01:22:41.640 We're gonna get right back to you, So don't hang up, 1436 01:22:42.199 --> 01:22:47.600 Brad O'Brien. We had a question. Francisco is rending a 1437 01:22:47.720 --> 01:22:50.680 room in a private residence and there were six other 1438 01:22:50.800 --> 01:22:58.159 roommates and the landlord. The landlord evicted him and during 1439 01:22:58.399 --> 01:23:04.560 the process, before it was finalized, the landlord removed his stuff. 1440 01:23:05.399 --> 01:23:08.159 It was all taken and stolen on the street or 1441 01:23:08.239 --> 01:23:11.399 they put it somewhere, whatever it is. He lost everything 1442 01:23:12.039 --> 01:23:16.359 and the land. Eventually the eviction was granted, but he 1443 01:23:16.600 --> 01:23:19.840 has proof that they moved his stuff before it was 1444 01:23:19.920 --> 01:23:22.159 final Is there anything he can do? 1445 01:23:23.279 --> 01:23:27.000 Yes, that sounds like an unlawful eviction. Landlords cannot physically 1446 01:23:27.039 --> 01:23:30.399 remove people or the things from the rental premises. 1447 01:23:30.680 --> 01:23:31.520 It has to be the sheriff. 1448 01:23:31.720 --> 01:23:33.720 You have the coordinate that through the sheriff after you 1449 01:23:33.800 --> 01:23:36.760 get at of restitution. So that was self help and 1450 01:23:36.800 --> 01:23:39.119 that's illegal. So they what they can do about it 1451 01:23:39.239 --> 01:23:41.199 is file a court complained for an unlawful adviction. 1452 01:23:43.399 --> 01:23:47.079 Okay, even though eventually the eviction was granted, he can 1453 01:23:47.159 --> 01:23:49.840 do the unlawful eviction that was done before that. 1454 01:23:50.520 --> 01:23:53.000 Yes, that was a violation of their due process rights. 1455 01:23:53.560 --> 01:23:54.880 They didn't wait to do it the right. 1456 01:23:55.000 --> 01:23:55.600 Over the courts. 1457 01:23:56.920 --> 01:23:58.239 What could he recover for that? 1458 01:23:59.399 --> 01:24:02.479 Just damage it which might be based on alternative housing 1459 01:24:02.840 --> 01:24:05.279 or if they lost the loss of their personal property 1460 01:24:05.319 --> 01:24:05.840 that was put. 1461 01:24:05.720 --> 01:24:06.159 On the street. 1462 01:24:06.199 --> 01:24:09.600 And but that's that's probably a really good one. 1463 01:24:09.479 --> 01:24:13.600 To recovery, Francisco. Francisco, have you talked to anyone about 1464 01:24:13.680 --> 01:24:17.960 doing an unlawful eviction suit against that landlord? 1465 01:24:19.399 --> 01:24:21.520 I haven't had the meaning to be able to hire 1466 01:24:21.520 --> 01:24:22.279 a lawyer for that. 1467 01:24:23.399 --> 01:24:29.560 Okay, Francisco. My next question, do you have proof that 1468 01:24:29.760 --> 01:24:34.720 your stuff was removed illegally before the eviction process. 1469 01:24:35.199 --> 01:24:37.880 Or witnesses, like did any of the other tenants in 1470 01:24:37.960 --> 01:24:40.840 that house? Either, that would be proof, that would be 1471 01:24:40.920 --> 01:24:41.680 prior the proof. 1472 01:24:41.960 --> 01:24:44.720 So you do have evidence, plenty of I have plenty 1473 01:24:44.800 --> 01:24:49.960 of poof. The assistem of the landlord texts me that 1474 01:24:50.119 --> 01:24:53.279 you were going to do that. I called the sheriff department. 1475 01:24:53.399 --> 01:24:59.359 They went over there. They originally caused them with burglary 1476 01:24:59.439 --> 01:25:03.159 and craft and they told him that if he's communicated 1477 01:25:03.239 --> 01:25:05.680 again with either, we're going to tug him with harassment. 1478 01:25:06.399 --> 01:25:09.279 He kept on communicating with me. I called it to 1479 01:25:09.359 --> 01:25:12.520 the department. The ex failed to be tuging with harassments. 1480 01:25:13.079 --> 01:25:14.840 The case was past. 1481 01:25:14.960 --> 01:25:18.000 Tool. You know what I would do, Francisco, I have 1482 01:25:18.159 --> 01:25:20.680 a better idea. I have a better idea for you. 1483 01:25:20.760 --> 01:25:22.680 I got to take a break, Brad O'Brien. I'm going 1484 01:25:22.760 --> 01:25:26.520 to suggest small claims court against the landlord using the statute. 1485 01:25:26.920 --> 01:25:29.319 And if you can leave us a statute, that would 1486 01:25:29.319 --> 01:25:31.840 be great. We got more coming up. Brad O'Brien. O'Brien 1487 01:25:31.960 --> 01:25:35.359 Legal Services ols law dot com. Good people. You can 1488 01:25:35.479 --> 01:25:38.279 check him out when you need help with anything real estate, 1489 01:25:38.479 --> 01:25:41.239 especially if you're a landlord. You don't want this to happen. 1490 01:25:41.520 --> 01:25:44.199 Seven to zero three seven zero seventy three eighty eight. 1491 01:25:50.279 --> 01:25:53.520 Go with a sure thing Denver's Best roofer Excel Roofing 1492 01:25:53.640 --> 01:25:56.239 dot com. You don't pay a cent until you're content. 1493 01:25:59.640 --> 01:26:02.800 Time for insurance check up free, no obligation. In comparison, 1494 01:26:02.960 --> 01:26:06.479 call Compass Insurance paying too much your coverage at dozens 1495 01:26:06.520 --> 01:26:09.239 of insurance companies find out now three all three seven 1496 01:26:09.359 --> 01:26:12.159 seven to one help. You'll think you're his only customer 1497 01:26:12.199 --> 01:26:14.399 when you choose Frank Durand the real estate man dot 1498 01:26:14.479 --> 01:26:17.800 com to list your home with Remax Alliance three all 1499 01:26:17.840 --> 01:26:23.319 three nine two zero sixteen twenty two. Hey Tom Martina 1500 01:26:23.399 --> 01:26:26.560 here three O three seven one three talk seven one 1501 01:26:26.680 --> 01:26:28.960 three eight two five five. I got Brian Burns from 1502 01:26:28.960 --> 01:26:34.520 Compass Insurance. Brian. Cheryl's very very upset with her insurance 1503 01:26:35.039 --> 01:26:39.399 agent or broker, and she had safe co insurance. Here's 1504 01:26:39.439 --> 01:26:43.119 what she says, And Sharon and Cheryl, after I say it, 1505 01:26:43.239 --> 01:26:46.880 you can clarify. She went to her insurance agent or 1506 01:26:46.960 --> 01:26:50.319 broker and she has a rental and she wanted insurance, 1507 01:26:50.359 --> 01:26:53.039 and he wrote her an insurance policy. They didn't have 1508 01:26:53.119 --> 01:26:57.279 any specific discussions, just that she was a landlord needing coverage. 1509 01:26:57.640 --> 01:27:03.000 Is that right, Cheryl? Yeah, Okay, So he gave her coverage, 1510 01:27:03.640 --> 01:27:07.159 she paid for the coverage, and we're all fat and happy. 1511 01:27:07.840 --> 01:27:12.239 But then what happens is a problem. What's the problem, 1512 01:27:12.359 --> 01:27:13.319 shayl that happened. 1513 01:27:14.760 --> 01:27:18.800 Well, just to make note, I did transfer transfer the 1514 01:27:18.880 --> 01:27:25.239 SAFEC policy over to another safego or a broker, another 1515 01:27:25.640 --> 01:27:30.560 insurance broker, and after having a horrible claim and water damage, 1516 01:27:30.600 --> 01:27:34.039 we discovered that I don't have any water coverage, which 1517 01:27:34.119 --> 01:27:38.840 is ridiculous even the contractors and people that came in 1518 01:27:39.000 --> 01:27:42.479 to look at the job to assess it were shot 1519 01:27:42.640 --> 01:27:44.600 that there wasn't water coverage and. 1520 01:27:44.720 --> 01:27:47.000 How did the water I need to know this? How 1521 01:27:47.720 --> 01:27:51.560 hold on? Hold on? I need to know how was 1522 01:27:51.680 --> 01:27:56.600 the water damage? What kind? It really matters what kind 1523 01:27:56.680 --> 01:28:00.680 of water damage can type? 1524 01:28:01.079 --> 01:28:06.840 And from a upstairs toilet and the Okay. 1525 01:28:07.560 --> 01:28:12.199 So she's a landlord safe co landlord's policy. She thought 1526 01:28:12.279 --> 01:28:16.720 her assurance agent included loss from water damage, but when 1527 01:28:16.760 --> 01:28:20.439 a pipe broke in the toilet upstairs, they say sorry. 1528 01:28:21.279 --> 01:28:26.039 Yeah, so I'm guessing and I can look at her policy. Unfortunately, 1529 01:28:26.159 --> 01:28:29.239 there are policies that are called there's three different policies 1530 01:28:29.279 --> 01:28:32.039 you can get for landlord. It's called DP one, DP two, 1531 01:28:32.239 --> 01:28:37.399 DP three, DP three being the most comprehensive coverage. It's 1532 01:28:37.479 --> 01:28:41.199 what most people. That's what we mostly write. I mean, 1533 01:28:41.279 --> 01:28:43.920 we don't wouldn't write a EP two or one if 1534 01:28:43.960 --> 01:28:44.920 we unless we had. 1535 01:28:44.880 --> 01:28:45.720 Too for some reason. 1536 01:28:45.880 --> 01:28:50.600 But DP one would be your real basic policy that 1537 01:28:50.640 --> 01:28:53.680 would only cover like a four or five perils, but 1538 01:28:53.880 --> 01:28:56.399 water wouldn't be one of them. My guess is that 1539 01:28:56.560 --> 01:28:58.960 what happened is she had a policy written that was 1540 01:28:59.000 --> 01:29:02.000 a DP one and it sounds like she wasn't happy 1541 01:29:02.079 --> 01:29:05.359 with her agent and changed to another agent. That agent 1542 01:29:05.479 --> 01:29:08.159 didn't rewrite the policy. All he did was send a 1543 01:29:08.239 --> 01:29:11.439 fore men to make him the agent or her the 1544 01:29:11.520 --> 01:29:13.880 agent of the policy that was already written. 1545 01:29:14.399 --> 01:29:17.119 But is now here's what I want to know, Cheryl. 1546 01:29:17.199 --> 01:29:21.399 This is important, Cheryl, this is important. Did you change 1547 01:29:21.399 --> 01:29:25.760 your agent before this damage or after the damage? 1548 01:29:26.680 --> 01:29:27.039 Before? 1549 01:29:27.279 --> 01:29:27.479 Way? 1550 01:29:27.560 --> 01:29:32.079 Before? Okay? So are you mad at the Are you 1551 01:29:32.199 --> 01:29:34.840 mad at the original agent or the second agent because 1552 01:29:34.880 --> 01:29:37.600 the original agent is the one that wrote the policy 1553 01:29:38.680 --> 01:29:45.880 initial agent. Yeah. Now, However, if the initial agent wrote 1554 01:29:45.920 --> 01:29:50.119 you a landlord policy, the question is, Brian, she wants 1555 01:29:50.239 --> 01:29:53.560 to sue him for not including water damage, but I 1556 01:29:53.720 --> 01:29:55.600 think she'd never had She wouldn't have a leg to 1557 01:29:55.680 --> 01:29:59.279 stand on because he did give her a landlord policy. 1558 01:30:00.039 --> 01:30:02.319 And he's not even the agent anymore. He's not even 1559 01:30:02.359 --> 01:30:05.159 paid for this account. When it transferred out, it became 1560 01:30:05.199 --> 01:30:08.159 the responsibility of the new agent, the new agent. The 1561 01:30:08.319 --> 01:30:09.960 question I would have for the new agent is did 1562 01:30:10.039 --> 01:30:12.079 he look at the policy? 1563 01:30:12.359 --> 01:30:12.520 You know? 1564 01:30:12.600 --> 01:30:15.119 I mean, just because you're you're broker recording an account 1565 01:30:15.199 --> 01:30:17.560 in it's important that the new agent look at it 1566 01:30:17.760 --> 01:30:20.720 and see you know, what's what kind of coverage? You 1567 01:30:20.760 --> 01:30:22.960 can have that discussion. I don't know if that happened 1568 01:30:23.039 --> 01:30:25.760 or not, but I don't think the originally is going 1569 01:30:25.800 --> 01:30:26.479 to be on the hook for this. 1570 01:30:28.560 --> 01:30:30.760 I don't think he even if he was still the 1571 01:30:30.840 --> 01:30:34.159 agent of record, he could say she wanted a landlord policy. 1572 01:30:34.520 --> 01:30:38.119 I provided a landlord policy, and she was clearly given 1573 01:30:38.239 --> 01:30:41.760 the policy and could clearly see the exemptions. I just 1574 01:30:41.880 --> 01:30:43.800 think it's not that I don't want to tell you 1575 01:30:43.880 --> 01:30:46.880 how to sue. You can't hire an attorney and sue him. 1576 01:30:47.039 --> 01:30:49.159 I don't even think he'll get an attorney to sue. 1577 01:30:49.600 --> 01:30:51.960 I'm Tom Martin. You know Brian Burns Compass Insurance three 1578 01:30:52.079 --> 01:30:54.000 h three Home of the Insurance Checkup three oh three 1579 01:30:54.079 --> 01:30:57.159 nine ninety six nine thousand. Also get your some pump 1580 01:30:57.279 --> 01:30:59.760 service before the flood season. We do have a flood 1581 01:30:59.800 --> 01:31:02.840 seat and with snow melt and excess rains. Fix my 1582 01:31:03.000 --> 01:31:05.600 Home dot Com book now just forty nine bucks to 1583 01:31:05.720 --> 01:31:08.840 assure yourself the home will non flood. Fix my Home 1584 01:31:08.960 --> 01:31:17.600 dot Com book now go with a sure thing Denver's 1585 01:31:17.640 --> 01:31:20.520 Best roofer Excel Roofing dot Com. You don't pay a 1586 01:31:20.640 --> 01:31:27.079 cent until you're content. Time for an insurance check up free, 1587 01:31:27.199 --> 01:31:30.880 no obligation. In comparison, call Compass Insurance paying too much 1588 01:31:31.039 --> 01:31:33.960 your coverage at dozens of insurance companies. Find out now 1589 01:31:34.079 --> 01:31:36.560 three oh three seven seven to one help. You'll think 1590 01:31:36.600 --> 01:31:39.159 you're his only customer when you choose Frank durand the 1591 01:31:39.239 --> 01:31:41.840 real estate man dot com to list your home with 1592 01:31:42.000 --> 01:31:45.520 Remax Alliance three oh three nine two zero sixteen twenty two. 1593 01:31:50.960 --> 01:31:54.920 Hey Tom Martina here, Okay, so listen. Steve called and said, 1594 01:31:55.760 --> 01:31:58.960 I don't understand what the hell's going on. I called 1595 01:31:59.119 --> 01:32:06.439 uh American Restoration on February twentieth. I paid Rock the owner, 1596 01:32:06.840 --> 01:32:11.279 fifteen thousand dollars, and they have done zero on my 1597 01:32:11.479 --> 01:32:12.319 home since then. 1598 01:32:13.000 --> 01:32:13.239 Zero. 1599 01:32:14.640 --> 01:32:18.720 So obviously we want to talk to American Restoration. So 1600 01:32:18.760 --> 01:32:21.359 I'm going to bring up Rock, and Rock I can 1601 01:32:21.439 --> 01:32:25.439 say I've never had this problem before with you, never 1602 01:32:25.560 --> 01:32:28.960 had this complaint. You do have to admit it's a 1603 01:32:29.039 --> 01:32:33.840 little weird that you took fifteen grand two months ago, 1604 01:32:34.399 --> 01:32:37.079 and he says not one hour of work, not one 1605 01:32:37.239 --> 01:32:39.600 minute of work. Can you elaborate on this? 1606 01:32:41.159 --> 01:32:41.720 Yes I can. 1607 01:32:42.000 --> 01:32:44.239 I'm real happy to and thank you for calling, and 1608 01:32:44.319 --> 01:32:48.159 thank you for the opportunity to talk. We love your show, 1609 01:32:48.479 --> 01:32:50.960 and we love the people whom we serve, and we 1610 01:32:51.039 --> 01:32:53.920 serve quite a number of people who call up American Restoration. 1611 01:32:54.039 --> 01:32:57.359 We're very happy to be servicing the people of the 1612 01:32:57.399 --> 01:33:04.680 Metro area. Respawn we called us it was a year 1613 01:33:04.840 --> 01:33:06.600 a year. This has been a year and a half. 1614 01:33:08.399 --> 01:33:10.920 There was a fire that he had about a year 1615 01:33:10.920 --> 01:33:13.439 and a half ago, and he called us out. We 1616 01:33:13.520 --> 01:33:18.439 were the first people to respond and we we came 1617 01:33:18.600 --> 01:33:22.399 right out and you know, we did the asbestos testing 1618 01:33:23.159 --> 01:33:27.680 and assessed the damage and we gave him an estimate 1619 01:33:27.840 --> 01:33:33.359 for above about one hundred and twenty five thousand dollars. 1620 01:33:34.680 --> 01:33:37.479 You know, we were only going to work on the 1621 01:33:37.800 --> 01:33:42.600 part of the house that was that was burned. He 1622 01:33:43.079 --> 01:33:44.760 felt our estimate was a little high. 1623 01:33:46.039 --> 01:33:46.680 We came back. 1624 01:33:47.279 --> 01:33:49.239 He called us a year almost to the date the 1625 01:33:49.319 --> 01:33:53.319 next September and said that another restoration company had been 1626 01:33:54.960 --> 01:33:59.800 had been had did work and they they gutted the house. 1627 01:34:00.079 --> 01:34:03.239 It was it's really unfortunate what happened to mister. I 1628 01:34:03.279 --> 01:34:04.720 should say Steve. I don't want to give out his 1629 01:34:04.800 --> 01:34:09.239 whole you know, his information to Steve to the client 1630 01:34:09.800 --> 01:34:12.760 and they gutted the house. There isn't a stick left 1631 01:34:12.800 --> 01:34:15.159 in the entire house, which wasn't our scope at all. 1632 01:34:15.640 --> 01:34:17.520 We were only going to work on a certain portion 1633 01:34:17.680 --> 01:34:21.359 and they had spent three or four times what we 1634 01:34:21.479 --> 01:34:26.039 had estimated, and he didn't have anything done. We we 1635 01:34:26.359 --> 01:34:31.000 we we assessed his damage and we we assessed his 1636 01:34:31.119 --> 01:34:38.640 damage and looked at, you know, an approach forward. There 1637 01:34:38.720 --> 01:34:42.039 was a it was another six months before we were 1638 01:34:42.119 --> 01:34:44.920 able to get to get started. And then so in 1639 01:34:45.000 --> 01:34:47.479 a year and a half, a year and six months time, 1640 01:34:48.960 --> 01:34:51.479 five six months time, you know, we we had to 1641 01:34:51.560 --> 01:34:54.520 get started on other jobs and we came back. 1642 01:34:54.720 --> 01:34:56.960 Okay, but but but what but wait wait, let's get 1643 01:34:57.119 --> 01:35:00.319 let's let's okay, rock I appreciate the history, I really 1644 01:35:00.359 --> 01:35:03.720 do it. It is enlightening because you say the entire 1645 01:35:03.800 --> 01:35:06.159 scope of the job was what was fired, what was 1646 01:35:06.439 --> 01:35:09.079 destroyed by fire, and the other company took out the 1647 01:35:09.159 --> 01:35:12.239 whole house and that was beyond your scope. But still 1648 01:35:12.279 --> 01:35:16.560 it doesn't explain the fifteen thousand dollars deposit February twentieth, 1649 01:35:16.680 --> 01:35:18.319 twenty twenty five. Where's that money. 1650 01:35:19.920 --> 01:35:22.479 We still have the money, We still have the money. 1651 01:35:22.520 --> 01:35:26.159 Where we've been getting our people together. You know, there's 1652 01:35:27.079 --> 01:35:31.319 we're rebuilding the whole house. My team, my team is 1653 01:35:31.439 --> 01:35:31.920 ready to go. 1654 01:35:32.560 --> 01:35:32.840 We we. 1655 01:35:34.399 --> 01:35:38.560 Had an issue with we you know, missed the client. 1656 01:35:39.399 --> 01:35:42.319 This is our third fire where that we worked on 1657 01:35:42.960 --> 01:35:46.720 where there was a caused by a like a battery 1658 01:35:46.840 --> 01:35:50.000 charger or something that was supposed to turn off that 1659 01:35:50.159 --> 01:35:52.039 was supposed to have some type of fail safe in it. 1660 01:35:52.800 --> 01:35:57.000 In our previous work we did, we had we had 1661 01:35:57.079 --> 01:36:00.560 to help the insurance companies, we had to help the 1662 01:36:02.159 --> 01:36:05.840 the manufacturers, and we were the go between between all 1663 01:36:05.960 --> 01:36:09.479 three of the owners, the manufacturer okay, and the electrics. 1664 01:36:09.520 --> 01:36:12.720 Okay, Rock, I appreciate I appreciate it very much. Now 1665 01:36:12.800 --> 01:36:16.880 my next question, did you did I'm going to ask 1666 01:36:16.920 --> 01:36:20.640 a very simple question. Did you didn't? I want to 1667 01:36:20.680 --> 01:36:23.399 ask a very simple question first the Rock, I love you. 1668 01:36:23.560 --> 01:36:27.520 I need to ask this question. Did you communicate to Steve? 1669 01:36:27.640 --> 01:36:31.560 Because he sounds like he was left out of the communication. 1670 01:36:33.039 --> 01:36:37.239 Regularly we've we've been to been to the monument site. 1671 01:36:37.520 --> 01:36:40.520 I brought my team out to assess and the assessment 1672 01:36:40.640 --> 01:36:44.560 that we made. The approach, because we've had three of these, 1673 01:36:45.239 --> 01:36:48.920 we wanted to take a very cautious approach with a 1674 01:36:49.000 --> 01:36:52.039 lot of testing and a lot of a lot of 1675 01:36:52.520 --> 01:36:55.319 fail safe in place. So it's that when we locked 1676 01:36:55.359 --> 01:36:58.560 this thing back up, that wouldn't be any question as 1677 01:36:58.640 --> 01:37:02.520 to whether or not the proper procedures were followed. 1678 01:37:03.640 --> 01:37:06.680 Just to bring up Steve, Steve, do you have Steve, 1679 01:37:07.159 --> 01:37:11.119 do you have any direct questions? Again, Steve, I don't 1680 01:37:11.119 --> 01:37:13.199 want to have any arguments for talking over each other. 1681 01:37:13.279 --> 01:37:15.880 But you hear Rock. What do you have to say 1682 01:37:16.000 --> 01:37:16.960 with what Rock said? 1683 01:37:19.039 --> 01:37:22.960 He's just kids going another over and around everything that's 1684 01:37:22.960 --> 01:37:24.880 going on. I don't care what's going on with other jobs. 1685 01:37:25.199 --> 01:37:27.720 I really don't. I gave him a direct line to 1686 01:37:27.800 --> 01:37:31.960 the supervisor for pip Peak regional building departments to see 1687 01:37:32.000 --> 01:37:35.560 what permits were outstanding, to see what permits could be transferred, 1688 01:37:35.880 --> 01:37:36.560 and to see what we. 1689 01:37:36.640 --> 01:37:37.079 Needed to do. 1690 01:37:37.640 --> 01:37:43.119 He has never even contacted Pike's peak over at the Okay, Bill. 1691 01:37:43.000 --> 01:37:45.319 Hold on one thing at a time, Steve, Steve, one 1692 01:37:45.359 --> 01:37:47.760 thing at a time, one thing at a time. Right now, 1693 01:37:48.119 --> 01:37:49.880 I'm going to go to Rock, Rock, why haven't you 1694 01:37:50.000 --> 01:37:54.000 contacted the Pipe Speed building department? We have, we have. 1695 01:37:54.239 --> 01:37:56.680 We wanted to make sure that all of the other 1696 01:37:56.800 --> 01:38:01.359 contractors were off the permits. We have contacted them. We 1697 01:38:01.520 --> 01:38:05.199 have contacted them. We're following the proper procedures, because if 1698 01:38:05.279 --> 01:38:08.760 the proper permits are pulled and everybody is improperly certified 1699 01:38:09.319 --> 01:38:11.840 by the city, can rip out all the work that 1700 01:38:11.920 --> 01:38:15.520 we've done. We've been taking a very systematic approach. 1701 01:38:15.640 --> 01:38:16.840 As to as to doing this. 1702 01:38:17.119 --> 01:38:18.960 You know, we've made it a year and a half. 1703 01:38:19.319 --> 01:38:22.640 To get started, and his previous the previous people he 1704 01:38:22.720 --> 01:38:25.159 had working in really did a terrible job on this. 1705 01:38:25.880 --> 01:38:28.079 We wanted to we wanted to make sure, like I said, 1706 01:38:28.119 --> 01:38:29.439 this is our third job. 1707 01:38:29.720 --> 01:38:34.119 Our third Steed. Steve, he says, Steve, Steve, let me Steve. 1708 01:38:34.239 --> 01:38:38.520 He said, yes, wait a minute, Tom, yesterday I met 1709 01:38:39.000 --> 01:38:42.560 with pipe Speak Regional Building Department at my home, the 1710 01:38:42.680 --> 01:38:46.239 building inspector and the mechanical inspector. I met with him 1711 01:38:46.399 --> 01:38:49.560 yesterday at the home to get a couple of permits cleared, 1712 01:38:49.840 --> 01:38:52.800 and they cleared him. Rock hasn't even done that. As 1713 01:38:52.840 --> 01:38:55.319 far as I'm concerned, I'm taking over the general here. 1714 01:38:55.640 --> 01:38:57.840 I'm doing all the work, and I want my fifteen 1715 01:38:57.880 --> 01:38:59.640 grand back and I want him gone. 1716 01:39:02.000 --> 01:39:05.119 Well, okay, that's a separate issue and we need to 1717 01:39:05.199 --> 01:39:08.359 address that. So hold on all right if you want to. 1718 01:39:08.439 --> 01:39:10.079 If you want to fire him, you talk to him 1719 01:39:10.119 --> 01:39:11.439 off the air. I don't want to put him on 1720 01:39:11.479 --> 01:39:13.640 the spot right now. Seriously, I want you guys to 1721 01:39:13.720 --> 01:39:16.520 have this discussion. But Rock, it's it's clear to me 1722 01:39:16.680 --> 01:39:19.520 that Steve feels he wasn't communicated with Now you say 1723 01:39:19.560 --> 01:39:22.800 you were, but he doesn't feel that way. It also 1724 01:39:23.479 --> 01:39:25.600 is clear to me, Steve, I want you to give 1725 01:39:25.640 --> 01:39:29.279 me a contact on the building department because Rock said 1726 01:39:29.319 --> 01:39:31.439 he has been in touch with them. I just want 1727 01:39:31.479 --> 01:39:34.359 to verify that. It's very important to me. Okay, we 1728 01:39:34.479 --> 01:39:37.039 got more coming up on the Troubleshooter Show. Three ozho 1729 01:39:37.079 --> 01:39:40.119 three seven one three talk seven one three eight two 1730 01:39:40.279 --> 01:39:48.439 five five Go with a sure thing Denver's Best roofer 1731 01:39:48.600 --> 01:39:51.479 Excel Roofing dot com. You don't pay a cent until 1732 01:39:51.520 --> 01:39:57.960 you're content. Time for an insurance check up free, no obligation. 1733 01:39:58.039 --> 01:40:01.840 In comparison, call Compass Insure paying too much your coverage 1734 01:40:01.880 --> 01:40:04.560 at dozens of insurance companies find out now three all 1735 01:40:04.600 --> 01:40:07.039 three seven seven to one help. You'll think you're his 1736 01:40:07.239 --> 01:40:09.800 only customer when you choose Frank durand the Real estate 1737 01:40:09.880 --> 01:40:13.119 Man dot com to list your home with Remax Alliance 1738 01:40:13.399 --> 01:40:24.039 three all three nine two zero sixteen twenty two. Hi 1739 01:40:24.159 --> 01:40:26.520 Tom Martino, your troubleshooter three oh three seven one three 1740 01:40:26.600 --> 01:40:30.439 talks seven one three eight two five five. Let's keep talking. 1741 01:40:30.880 --> 01:40:35.920 What's on your mind? Phil? Welcome? What's happening, Phil? I 1742 01:40:36.039 --> 01:40:40.720 guess this is a follow up call from yesterday. Let 1743 01:40:40.800 --> 01:40:43.479 me find your call here. It was about a real 1744 01:40:43.600 --> 01:40:46.319 estate go go ahead, just start your problem again, so 1745 01:40:46.520 --> 01:40:49.560 we I don't see the call here for some reason. 1746 01:40:49.640 --> 01:40:50.199 Go ahead, Phil. 1747 01:40:50.960 --> 01:40:54.920 I called a real estate agent in Florida about a 1748 01:40:54.960 --> 01:40:58.439 couple of houses, and the agent was not listed online 1749 01:40:58.640 --> 01:41:04.079 as being connected with these two houses. So oh, I 1750 01:41:04.119 --> 01:41:07.520 mean I just called them at random because they're in 1751 01:41:07.600 --> 01:41:09.000 the same city as the houses. 1752 01:41:09.600 --> 01:41:11.880 So and by the way, they don't have to be 1753 01:41:12.159 --> 01:41:14.640 hold on They don't have to be listed to sell 1754 01:41:14.720 --> 01:41:17.319 the house. If they're a real estate agent, they can 1755 01:41:17.439 --> 01:41:19.920 sell any house, right. 1756 01:41:20.039 --> 01:41:23.079 But I was told by their agency that this particular 1757 01:41:23.800 --> 01:41:26.880 agent is a real tour and I forget what you 1758 01:41:27.000 --> 01:41:29.199 told me. The difference is for the real tour real 1759 01:41:29.319 --> 01:41:30.079 estate agent. 1760 01:41:30.159 --> 01:41:33.119 Well, the real tour means they're the real tour means 1761 01:41:33.199 --> 01:41:36.079 they're they're with the local real estate association. 1762 01:41:37.199 --> 01:41:37.880 Well, you know. 1763 01:41:38.039 --> 01:41:40.560 I called a few minutes ago. I called the Florida 1764 01:41:40.760 --> 01:41:45.680 State Board for Realtors and they told me they have 1765 01:41:45.880 --> 01:41:49.479 no record of the agent's name or the agency's name. 1766 01:41:49.840 --> 01:41:54.000 Wow, that's pretty that's pretty serious. How did you call 1767 01:41:54.119 --> 01:41:56.279 this place? You just have to What's well, let me 1768 01:41:56.359 --> 01:41:57.800 find it. What's the name of the place. 1769 01:41:59.319 --> 01:42:00.960 Hanson S E M. 1770 01:42:01.960 --> 01:42:05.840 Real Estate team is how they advertise themselves. 1771 01:42:06.520 --> 01:42:08.960 And I just found is it real estate group or team? 1772 01:42:09.479 --> 01:42:12.119 Is it Hanson's real estate group or team? 1773 01:42:13.279 --> 01:42:17.600 They told me team. And the agent's name is Robin. 1774 01:42:17.600 --> 01:42:22.079 Woodhall w And where are where are they? Where are 1775 01:42:22.239 --> 01:42:23.239 they in Florida? 1776 01:42:24.319 --> 01:42:26.000 Huh? Pensacola? 1777 01:42:26.359 --> 01:42:33.279 Okay, God, Pensacola, can you help me out to Okay? 1778 01:42:34.000 --> 01:42:38.159 I have found I have found. I found it Eric 1779 01:42:38.239 --> 01:42:43.680 Hanson real Estate team at Keller Williams Realty Golf Coast 1780 01:42:43.920 --> 01:42:47.640 in Pensacola. Okay. So here's what it is. He's with 1781 01:42:47.880 --> 01:42:53.000 Keller Williams Realty Golf Coast and the team is like 1782 01:42:53.399 --> 01:42:56.680 Frank durand the real estate man like are Frank duran 1783 01:42:56.840 --> 01:43:01.159 here has a team and his team is with Rex Alliance. 1784 01:43:01.960 --> 01:43:05.119 So if you looked up Frank Durmand, the real estate man. 1785 01:43:05.359 --> 01:43:07.319 If you looked up his team, his team is not 1786 01:43:07.479 --> 01:43:11.840 listed anywhere. Now Frank is, he's credentialed and he's a broker. 1787 01:43:12.199 --> 01:43:15.399 You can look up his licensing and his membership into 1788 01:43:15.439 --> 01:43:17.800 the Board of Realtors or chise me into the Association 1789 01:43:17.880 --> 01:43:22.880 of Realtors. But I wouldn't from what I'm seeing from 1790 01:43:22.920 --> 01:43:26.960 their online presence, I would go I would be very, 1791 01:43:27.159 --> 01:43:31.359 very doubtful. I swear to you if if this is 1792 01:43:31.520 --> 01:43:34.039 not a legit team, I mean, for God's sakes, the 1793 01:43:34.119 --> 01:43:36.520 state would have shut him down by now he's all 1794 01:43:36.640 --> 01:43:37.399 over the internet. 1795 01:43:38.199 --> 01:43:42.960 Then why doesn't Robin Woodall have a listed license with 1796 01:43:43.119 --> 01:43:43.760 the state board? 1797 01:43:45.239 --> 01:43:48.960 Okay? Did you check the specific agent you were taught? 1798 01:43:50.279 --> 01:43:51.039 You gave the name. 1799 01:43:51.079 --> 01:43:54.239 What's the name Robin Woodall? 1800 01:43:55.680 --> 01:43:59.680 Okay, Eric Hansen is the owner. Did you talk to 1801 01:43:59.720 --> 01:44:00.640 air A Hanson? 1802 01:44:01.520 --> 01:44:01.560 No? 1803 01:44:03.680 --> 01:44:07.920 Okay, you talked to some some other person that's not listed. 1804 01:44:08.279 --> 01:44:11.319 When you say not listed, they're not licensed with the 1805 01:44:11.399 --> 01:44:12.560 State of Florida. 1806 01:44:13.399 --> 01:44:18.319 I talked with Robin only the agent there supposed an 1807 01:44:18.359 --> 01:44:19.520 agent real tour. 1808 01:44:20.039 --> 01:44:25.039 I'm asking you, I'm asking you, is Robin licensed with 1809 01:44:25.680 --> 01:44:31.039 the State of Florida. They told me no, They can't. 1810 01:44:31.279 --> 01:44:35.319 Who is they state board? I never knew the state? 1811 01:44:35.840 --> 01:44:36.279 The state. 1812 01:44:36.399 --> 01:44:36.439 No. 1813 01:44:37.119 --> 01:44:39.920 See, there's two different things. You don't have to be. 1814 01:44:40.359 --> 01:44:42.600 You don't have to be listed with the real tours 1815 01:44:42.720 --> 01:44:47.319 to be a legal real estate broker. Did you check? 1816 01:44:47.800 --> 01:44:48.760 Here's all I'm asking. 1817 01:44:49.239 --> 01:44:51.560 I called licensing for the state. 1818 01:44:51.720 --> 01:44:56.560 Okay, if you called licensing. If you called licensing, that's 1819 01:44:56.600 --> 01:44:59.239 another issue. Hold on, and well do I mean if 1820 01:44:59.279 --> 01:45:02.520 you actually called go with a sure Thing Denver's Best 1821 01:45:02.640 --> 01:45:05.479 Roofer Excel Roofing dot com. You don't pay a cent 1822 01:45:05.720 --> 01:45:11.720 until you're content. Time for an insurance check up free, 1823 01:45:11.840 --> 01:45:15.880 no obligation comparison call Compass Insurance paying too much your 1824 01:45:15.920 --> 01:45:18.880 coverage at dozens of insurance companies find out now three 1825 01:45:18.920 --> 01:45:21.520 oh three seven seven one help. You'll think you're his 1826 01:45:21.720 --> 01:45:24.319 only customer when you choose Frank durand the real estate 1827 01:45:24.399 --> 01:45:27.600 Man dot com to list your home with Remax Alliance 1828 01:45:27.880 --> 01:45:31.239 three oh three nine two zero sixteen twenty two. Yeah, 1829 01:45:35.720 --> 01:45:45.680 ripped of news so you don't have couss as we can. 1830 01:45:46.960 --> 01:45:48.239 Shooter's gonna help. 1831 01:45:48.520 --> 01:45:48.880 Come. 1832 01:45:50.439 --> 01:45:52.560 This is the Troubleshooter Show. 1833 01:45:53.000 --> 01:45:59.159 No Tom Martine, Hi Tom Martino here three oh three 1834 01:45:59.439 --> 01:46:02.159 seven one three talk three O three seven one three 1835 01:46:02.319 --> 01:46:06.279 eight two five five. Let's solve problems, answer questions, take complaints, 1836 01:46:06.319 --> 01:46:08.359 and make your life a little easier as we do, 1837 01:46:08.760 --> 01:46:10.840 as I've been doing for forty five years here in Denver. 1838 01:46:11.039 --> 01:46:14.079 Fifty years total. Yeah, or maybe even a little more 1839 01:46:14.159 --> 01:46:16.600 fifty one. Who knows, I was such a young see 1840 01:46:16.920 --> 01:46:21.880 when I started seventy one, Doc, I'm right behind you, brother, 1841 01:46:22.760 --> 01:46:27.199 or you're quite a bit ahead of me. But who's counting? 1842 01:46:28.359 --> 01:46:35.119 Obviously you are? Yeah, yeah, well these days I am counting. 1843 01:46:35.960 --> 01:46:38.520 Welcome to the show. We got all kinds of things 1844 01:46:38.560 --> 01:46:42.439 to talk about. Phil. We're gonna be waiting on Frankrandorealestateman 1845 01:46:42.520 --> 01:46:45.960 dot com to come by and give us some updates 1846 01:46:46.000 --> 01:46:51.560 on your situation, Phil, Phil, he's concerned. He's looking at 1847 01:46:51.600 --> 01:46:54.680 a Florida property and found that the agent isn't listed 1848 01:46:54.720 --> 01:47:00.720 as having a license, but the agency, the agency is excellent. 1849 01:47:02.319 --> 01:47:06.159 Frank durand the real estate man dot com. Frank listen man. 1850 01:47:06.920 --> 01:47:10.399 By the way, Frank, you know when we had our 1851 01:47:10.520 --> 01:47:13.680 SEO guy in yesterday talking about websites, did you know 1852 01:47:13.800 --> 01:47:17.159 we reviewed your website? No? 1853 01:47:17.319 --> 01:47:18.199 I didn't know you were reviewed. 1854 01:47:18.199 --> 01:47:19.119 To tell me how to come out. 1855 01:47:21.159 --> 01:47:23.760 It came out that you get a lot of good traffic. 1856 01:47:24.439 --> 01:47:26.720 Now here's what's good about it. On my side, you 1857 01:47:26.800 --> 01:47:32.319 get good organic traffic, meaning just because they're looking for 1858 01:47:32.520 --> 01:47:35.560 real estate people in general and you come up. But 1859 01:47:35.720 --> 01:47:39.079 you also get a lot of directed traffic, which means 1860 01:47:39.159 --> 01:47:43.039 people specifically searched for you. So both of those are 1861 01:47:43.119 --> 01:47:47.359 really good marks for your website and really good marks 1862 01:47:47.399 --> 01:47:52.680 for you and you. Yeah, now, Frank, on this issue, 1863 01:47:52.720 --> 01:47:57.439 I want your opinion, Frank. Phil is looking at a 1864 01:47:57.520 --> 01:48:02.520 home in Florida, and he checked out this home, He 1865 01:48:03.319 --> 01:48:06.840 checked out a brokerage. He went online and found Eric 1866 01:48:06.960 --> 01:48:11.439 Hanson and the what's called the Eric Hanson real estate 1867 01:48:11.600 --> 01:48:16.800 team at Keller Williams Realty Golf Coast in Pensacola. All Right, 1868 01:48:17.479 --> 01:48:23.279 so here's what happens. He then calls up Hanson and 1869 01:48:23.399 --> 01:48:27.039 he gets this real estate agent on the line. What's 1870 01:48:27.119 --> 01:48:32.439 the name of that real estate agent again, Phil, Robin 1871 01:48:33.279 --> 01:48:39.800 Woodall so he gets this Robin Yeah. So he gets 1872 01:48:39.880 --> 01:48:43.760 this Robin Woodhall on the phone, and he did some 1873 01:48:43.960 --> 01:48:49.880 due diligence and he started looking for his license. And 1874 01:48:50.079 --> 01:48:53.199 he tells me, this is what Phil's telling me that 1875 01:48:53.439 --> 01:48:57.680 the state real Estate Real Estate Board does not have 1876 01:48:57.840 --> 01:49:01.600 a record of this guy's license. Now we're not talking 1877 01:49:01.640 --> 01:49:06.039 about Hanson. Eric Hanson is all over the internet. He 1878 01:49:06.159 --> 01:49:09.600 has a giant team down there, and kind of like 1879 01:49:09.720 --> 01:49:12.800 you have a team with Remax Alliance, you have you know, 1880 01:49:12.920 --> 01:49:16.720 Frank Durant Homes or Frank Duran the team Duran. But 1881 01:49:16.920 --> 01:49:20.760 here's the point, where would you find out if you 1882 01:49:20.880 --> 01:49:24.600 wanted to find out about a real estate agent in Florida? 1883 01:49:25.079 --> 01:49:27.359 Where would you call to find the license? 1884 01:49:29.520 --> 01:49:32.000 So, Tom, wonderful question. I would have to do some 1885 01:49:32.079 --> 01:49:33.800 digging on that I know out here. We just go 1886 01:49:33.920 --> 01:49:37.000 to Dora and it's pretty simple to find in Florida. 1887 01:49:37.399 --> 01:49:39.319 I'd have to do some digging, which I'm very happy 1888 01:49:39.359 --> 01:49:41.479 to do. By the way, I would just have to 1889 01:49:41.479 --> 01:49:41.760 say no. 1890 01:49:41.840 --> 01:49:44.039 But what I'm asking, I guess what I'm asking is this. 1891 01:49:44.680 --> 01:49:49.640 But here's what I'm asking. Actually, if you take any state, 1892 01:49:50.600 --> 01:49:54.399 do they list real estate every agent or just brokers? 1893 01:49:54.880 --> 01:49:57.199 Like if I wanted to find out if an agent 1894 01:49:57.479 --> 01:50:03.640 is licensed in California, Florida, New York, Colorado, do they 1895 01:50:03.920 --> 01:50:07.039 maintain a list of every licensed agent that they would 1896 01:50:07.159 --> 01:50:08.199 let the public check? 1897 01:50:10.239 --> 01:50:12.439 Yes, Tom, I would say the answer is yes. In fact, 1898 01:50:12.479 --> 01:50:14.760 I've never seen them not do that. You have out here, 1899 01:50:14.840 --> 01:50:18.000 you'll have the managing broker, but also the individual broker 1900 01:50:18.039 --> 01:50:19.560 associates or the agents. 1901 01:50:19.680 --> 01:50:26.640 Absolutely okay, So therefore he should be listed somewhere. 1902 01:50:27.640 --> 01:50:29.520 Yes, and Tom, here's the good news, by the way. 1903 01:50:30.560 --> 01:50:32.479 Yes, Oh, I was gonna. 1904 01:50:32.279 --> 01:50:34.880 Say, I have some cots all over the nation. I 1905 01:50:35.000 --> 01:50:36.720 can track down an agent out there and figure out 1906 01:50:36.720 --> 01:50:38.399 how their system works and let you know for sure. 1907 01:50:40.000 --> 01:50:44.079 And I just found I just found one hold on Phil. 1908 01:50:44.800 --> 01:50:47.079 I need to know for sure how to spell woodall 1909 01:50:47.279 --> 01:50:50.399 is it? W is it would? And then all woo 1910 01:50:50.560 --> 01:50:51.159 d a L. 1911 01:50:52.800 --> 01:50:54.319 Yes, it's a female. 1912 01:50:56.560 --> 01:51:03.239 Robin woodhall Wood. Okay. I have found a licensing check online, 1913 01:51:05.279 --> 01:51:07.800 right online, where you can put a name in and 1914 01:51:07.920 --> 01:51:11.359 do it. And I'm going to do it right this second, 1915 01:51:11.760 --> 01:51:15.279 right this second, I'm putting it in. You put the 1916 01:51:15.359 --> 01:51:18.159 last name in and the first name in, so that's 1917 01:51:18.199 --> 01:51:22.840 what I'm doing, and you put in. That's it. So 1918 01:51:23.039 --> 01:51:29.119 now you search, let's see what comes up. Yep, No, 1919 01:51:29.359 --> 01:51:33.119 actually not. It says there were no records found matching 1920 01:51:33.720 --> 01:51:38.720 the search criteria. If you suspect unlicensed activity may be occurring, 1921 01:51:39.159 --> 01:51:43.399 call this number action in that name, Robin Woodall, and 1922 01:51:43.520 --> 01:51:47.800 no license came up. Frank. Could it be an assistant 1923 01:51:47.960 --> 01:51:51.000 in an office helping a broker? Do teams ever have 1924 01:51:51.319 --> 01:51:54.560 people who are not real estate agents? 1925 01:51:55.920 --> 01:51:58.159 You know, I was just gonna mention that Tom out here, 1926 01:51:58.319 --> 01:52:00.560 at least in Colorado, we have the option, and in 1927 01:52:00.640 --> 01:52:03.039 fact it's on the listing agreement where the seller would 1928 01:52:03.039 --> 01:52:05.760 acknowledge that if the agent doesn't show the home, they 1929 01:52:05.800 --> 01:52:08.239 may have an unlicensed assistant show the home as well, 1930 01:52:08.279 --> 01:52:10.199 but they have to get permission first. So yes, that 1931 01:52:10.399 --> 01:52:10.920 is an option. 1932 01:52:12.600 --> 01:52:16.600 Now, Phil, did this person literally tell you they are 1933 01:52:16.760 --> 01:52:19.640 a licensed real estate agent? 1934 01:52:20.880 --> 01:52:21.039 Yes? 1935 01:52:21.199 --> 01:52:24.520 And this morning the secretary I asked her if she was, 1936 01:52:24.680 --> 01:52:27.319 if Robin was a real tour or a real estate agent, 1937 01:52:27.520 --> 01:52:29.640 and the secretary told me she's a real tour. 1938 01:52:32.159 --> 01:52:34.640 Now, Frank, to be a real tour that's a step 1939 01:52:34.720 --> 01:52:38.560 above a license, right, right, And that's where. 1940 01:52:38.439 --> 01:52:40.079 You take an oath and I did that many many 1941 01:52:40.159 --> 01:52:40.560 years ago. 1942 01:52:40.600 --> 01:52:41.239 But that is right. 1943 01:52:41.439 --> 01:52:43.079 Then you have the title real tour. 1944 01:52:45.520 --> 01:52:48.800 And then you're you're part of the board of realtors. Now, 1945 01:52:49.600 --> 01:52:54.000 at Phil, did you tell the person did you tell 1946 01:52:54.039 --> 01:52:59.039 the person at Team Hanson that you checked on Robin 1947 01:52:59.119 --> 01:53:02.039 Woodhall and she was not listed with the state. 1948 01:53:03.760 --> 01:53:06.800 I talked with them before I called the state, and 1949 01:53:06.960 --> 01:53:09.359 I don't want to prejudice her against me if I'm wrong, 1950 01:53:09.880 --> 01:53:10.920 because she sounds good. 1951 01:53:11.119 --> 01:53:13.119 But you know I don't. 1952 01:53:13.239 --> 01:53:15.800 I'm risking one hundred thousand dollars or more. 1953 01:53:16.079 --> 01:53:20.159 So I don't want to. But what do you mean 1954 01:53:20.199 --> 01:53:23.720 one hundred thousand or more on depend on a house? 1955 01:53:24.079 --> 01:53:24.119 No? 1956 01:53:24.239 --> 01:53:25.159 I did not tell them. 1957 01:53:25.319 --> 01:53:30.479 Okay, Okay, do you mind if we call and ask? No? 1958 01:53:30.640 --> 01:53:35.399 I like it if you did. Who Okay, let's do 1959 01:53:35.439 --> 01:53:38.439 a Deputy Dollar. You're sitting on your hands over there 1960 01:53:39.399 --> 01:53:45.239 is Deputy Dollar in there? Still, sus is Deputy Dollar 1961 01:53:45.319 --> 01:53:52.760 in there? Okay, Deputy Dollar, you're there. We have Here's 1962 01:53:52.800 --> 01:53:55.760 what we have to do. We have to call down 1963 01:53:55.840 --> 01:54:01.760 to Team Hanson and simply ask, why isn't this Woodall 1964 01:54:01.920 --> 01:54:05.119 coming up in a real estate license search? Who's going 1965 01:54:05.199 --> 01:54:07.039 to do it? Speak to me? I can't see you, 1966 01:54:07.199 --> 01:54:10.800 so speak to me. Okay, are you gonna do it? 1967 01:54:10.880 --> 01:54:12.279 Then time, I'll be happy to make it. 1968 01:54:12.359 --> 01:54:14.359 Hear anybody in the studio. I'll be happy to make 1969 01:54:14.439 --> 01:54:17.600 the call. But before I do, hold on. But before 1970 01:54:17.640 --> 01:54:20.560 I do, I wanted to ask Phil. You know, if 1971 01:54:20.640 --> 01:54:24.359 I call them on behalf of Martino's Radio, Phil our caller, 1972 01:54:24.640 --> 01:54:27.239 Oh yeah, yeah, yeah, Okay, Phil, if I call the 1973 01:54:27.319 --> 01:54:30.760 real estate agency on behalf of the Tom Martino Troubleshooter Show, 1974 01:54:31.159 --> 01:54:34.880 they're going to perceive this as kind of an accusatory 1975 01:54:35.479 --> 01:54:38.560 and a pretty aggressive move on my part that might 1976 01:54:38.960 --> 01:54:40.920 that might destroy your own. 1977 01:54:42.359 --> 01:54:45.600 Here's what I say. Then, I would put it this way. Listen, 1978 01:54:46.199 --> 01:54:50.239 Phil happened to call us because he was checking licensing 1979 01:54:50.680 --> 01:54:54.239 on Robin Woodhall. And we're not making any accusations. All 1980 01:54:54.399 --> 01:54:57.399 hold on, and Phil is perfectly happy with Team Hanson. 1981 01:54:57.720 --> 01:55:01.960 But we're just wondering is Rob an unlicensed assistant or 1982 01:55:02.119 --> 01:55:05.000 does she carry a real estate license? That's it. Oh, 1983 01:55:05.079 --> 01:55:05.880 I understand that. 1984 01:55:06.800 --> 01:55:10.920 My perspective is that that call might be better coming 1985 01:55:11.000 --> 01:55:14.479 from Phil if he already has a business relationship that 1986 01:55:14.600 --> 01:55:17.119 he wants to preserve with age. 1987 01:55:17.199 --> 01:55:20.079 But see, I know, I think we should call. Okay, 1988 01:55:20.600 --> 01:55:23.880 I think we should think Now I think Phil feels uncomfortable. 1989 01:55:23.920 --> 01:55:26.880 I want to call and Frank Duran, the real estate man, 1990 01:55:27.000 --> 01:55:29.279 we love you, thank you for being on three oh 1991 01:55:29.359 --> 01:55:33.159 three nine two zero sixteen twenty two. That's Frank durand 1992 01:55:33.159 --> 01:55:37.039 the Realestateman dot com. And also listen when we come back, 1993 01:55:37.079 --> 01:55:39.079 we're going to talk to sus about that follow up 1994 01:55:39.119 --> 01:55:44.359 with Rock and the restoration job that supposedly he took 1995 01:55:44.439 --> 01:55:47.960 money on and did nothing and the consumer accused him 1996 01:55:48.319 --> 01:55:52.079 of not even contacting the building department. Once we'll talk 1997 01:55:52.119 --> 01:55:55.640 about that coming up and more. And Phil, you hang 1998 01:55:55.760 --> 01:55:59.239 on because Deputy Dimitri, Deputy d is going to be 1999 01:55:59.399 --> 01:56:01.960 making some fun calls on your case. And I want 2000 01:56:02.000 --> 01:56:05.720 to remind people that KNH Home Solutions window siding, doors 2001 01:56:05.760 --> 01:56:10.399 and more. KINH also has Knage Painting pros Now, so 2002 01:56:10.600 --> 01:56:13.319 you have a company that you can depend on for 2003 01:56:13.479 --> 01:56:23.720 painting as well. Khwindows dot com. Go with a sure 2004 01:56:23.800 --> 01:56:27.239 thing Denver's Best roofer Excel Roofing dot com. You don't 2005 01:56:27.239 --> 01:56:33.279 pay a cent until you're content. Time for an insurance 2006 01:56:33.359 --> 01:56:37.640 checkup free no obligation comparison call Compass Insurance paying too 2007 01:56:37.720 --> 01:56:40.720 much your coverage at dozens of insurance companies find out 2008 01:56:40.800 --> 01:56:42.920 now three all three seven to seven to one help. 2009 01:56:43.079 --> 01:56:45.720 You'll think you're his only customer When you choose Frank 2010 01:56:45.800 --> 01:56:48.199 durand the Real estate Man dot com to list your 2011 01:56:48.279 --> 01:56:51.399 home with Remax Alliance three all three nine two zero 2012 01:56:51.520 --> 01:57:02.000 sixteen twenty two. Hi tom Archino here, we got a 2013 01:57:02.039 --> 01:57:06.079 lot happening here. Now. First, I want to follow up 2014 01:57:06.720 --> 01:57:10.880 the call with American Restoration, so this is really important. 2015 01:57:12.439 --> 01:57:14.920 Steve called and says his house burned down September of 2016 01:57:15.000 --> 01:57:17.720 twenty twenty three through a series of mishaps. He had 2017 01:57:17.760 --> 01:57:21.279 some bad contractors and they gutted the entire house. Rock 2018 01:57:21.319 --> 01:57:24.319 looked at it in the very beginning, and Steve rejected 2019 01:57:24.479 --> 01:57:27.800 Rock's proposal and went with another company, which turned out 2020 01:57:27.800 --> 01:57:31.479 to bed bad news. Then Rock went back again and 2021 01:57:31.600 --> 01:57:35.399 gave him another proposal, and then was still not hired. 2022 01:57:35.920 --> 01:57:40.479 And then in February finally Steve says, let's do it. 2023 01:57:41.039 --> 01:57:43.800 He gives Rock a fifteen thousand dollars deposit, and he 2024 01:57:43.840 --> 01:57:47.640 says Rock has done zero since then. Rock says, well, 2025 01:57:47.800 --> 01:57:52.319 I've been coordinating subcontractors and getting things in order. This 2026 01:57:52.520 --> 01:57:55.840 is a very complicated situation, and I have to gather 2027 01:57:56.000 --> 01:57:59.239 evidence as well for the insurance company, and I've been 2028 01:57:59.279 --> 01:58:02.920 in touch with the building department to coordinate that as well, 2029 01:58:02.960 --> 01:58:06.000 because I have to make sure for the insurance that 2030 01:58:06.159 --> 01:58:11.199 all of the contractors are licensed and with Pike Speak Building. 2031 01:58:11.680 --> 01:58:15.640 So Steve said, that's a lie. You never contacted Pike's 2032 01:58:15.640 --> 01:58:19.960 Speak Building department, not once suees bring us up to date. 2033 01:58:20.079 --> 01:58:22.560 So Tom, it's in your inbox as well. I sent 2034 01:58:22.680 --> 01:58:26.920 it to you. But Rock did send me the correspondence. 2035 01:58:26.119 --> 01:58:31.920 Between him himself and the building department talking about permits. 2036 01:58:31.479 --> 01:58:35.680 On April eighth of this year. So clearly they have 2037 01:58:35.800 --> 01:58:39.720 been in contact about the Callers project. 2038 01:58:40.039 --> 01:58:43.600 So and that as that email indicates, it wasn't the 2039 01:58:43.680 --> 01:58:45.560 first time they were in contact. 2040 01:58:45.159 --> 01:58:46.039 So exactly. 2041 01:58:46.439 --> 01:58:51.840 And Rock's gonna call Steve good Steve, I don't know, man, 2042 01:58:52.039 --> 01:58:54.560 it sounds like and I know why, and I don't 2043 01:58:54.560 --> 01:58:57.199 want to put this on you, but you're under a 2044 01:58:57.319 --> 01:59:00.560 lot of emotional stress when your house burns and your 2045 01:59:00.840 --> 01:59:05.199 entire house is gutted. Your entire house is gutted, you're 2046 01:59:05.279 --> 01:59:07.960 not living there, think about Sue's just the stress you 2047 01:59:08.039 --> 01:59:11.199 went through living in the motorhome right next door and 2048 01:59:11.399 --> 01:59:15.079 most of your yeah, and all you were doing were 2049 01:59:15.119 --> 01:59:17.119 the floors. Man, But look at the stress. 2050 01:59:17.439 --> 01:59:20.399 Tom. It's got to be, you know, just life changing. 2051 01:59:21.399 --> 01:59:28.199 Having the entire house gutted, and so really, uh, we 2052 01:59:28.439 --> 01:59:32.119 feel like Rock's been on this case and if you 2053 01:59:32.199 --> 01:59:36.039 want to refund, you worked that out with Rock. So 2054 01:59:36.279 --> 01:59:38.840 Phil called and said, you know, I'm looking at a 2055 01:59:38.920 --> 01:59:44.279 house in Pensacola, Florida. I found Team Henson, our Eric 2056 01:59:44.319 --> 01:59:48.640 Hanson real estate team at Keller Williams, and I called 2057 01:59:48.720 --> 01:59:53.239 them because they're in Pensacola, and I started talking to 2058 01:59:53.359 --> 01:59:59.079 Robin Woodall but Robin Woodall. I checked with the state 2059 01:59:59.119 --> 02:00:04.359 and she's not LICEE. Now we found her license, Phil, 2060 02:00:05.319 --> 02:00:10.039 She is licensed. And the error I had when I 2061 02:00:10.239 --> 02:00:15.920 searched is r O B I N and her name 2062 02:00:16.039 --> 02:00:19.520 is r O B y N. Sus Is that true? 2063 02:00:19.560 --> 02:00:20.720 You found her too, didn't you? 2064 02:00:21.199 --> 02:00:21.439 Well? 2065 02:00:22.079 --> 02:00:25.000 I didn't, but I've had like eight different people call me. 2066 02:00:25.239 --> 02:00:28.000 They all found her with the y N in Pensacola, 2067 02:00:29.199 --> 02:00:29.640 so did I. 2068 02:00:30.680 --> 02:00:36.319 So, Phil, your fear is a laid. You have a 2069 02:00:36.479 --> 02:00:40.640 licensed real estate broker or an agent with a really good, 2070 02:00:41.720 --> 02:00:44.720 a really good, highly rated real estate firm. 2071 02:00:45.439 --> 02:00:48.079 So did deputy call or did he not have to? 2072 02:00:49.680 --> 02:00:51.960 We didn't have to. We went online. You can go 2073 02:00:52.039 --> 02:00:55.119 online and find it too. If you go online, let 2074 02:00:55.199 --> 02:00:58.479 me let me give you the link. It's let me 2075 02:00:58.640 --> 02:01:06.039 just give you this link. It's my Florida license dot com. Okay, 2076 02:01:07.039 --> 02:01:12.279 Myflorida license dot com. And you search with the person's name, 2077 02:01:12.800 --> 02:01:15.640 so the last name is Woodhall, and then you search 2078 02:01:15.800 --> 02:01:20.760 with you search with Robin spelled the right way. And 2079 02:01:20.880 --> 02:01:23.239 you know what's really weird is you think it would 2080 02:01:23.239 --> 02:01:25.319 have given you some choices even if you were one 2081 02:01:25.439 --> 02:01:28.560 letter off, but it didn't. So now you search like 2082 02:01:28.720 --> 02:01:31.319 I just did. Here I'm doing it again, and it's 2083 02:01:31.479 --> 02:01:36.600 Robin E. Woodall with a team. So and so they 2084 02:01:36.680 --> 02:01:41.800 give the address in Gulf Breeze, Florida, currently active till 2085 02:01:41.920 --> 02:01:47.119 three thirty one, twenty seven. So that's good news for you. 2086 02:01:47.600 --> 02:01:51.439 And this comes from the Department of Business and Professional Regulation. 2087 02:01:52.000 --> 02:01:55.960 I'm right on their government website. Thanks for your help. 2088 02:01:57.359 --> 02:01:59.920 Thank you. And you know what, I don't think it's 2089 02:02:00.119 --> 02:02:03.000 bad to be skeptical, you know, really think about this. 2090 02:02:04.000 --> 02:02:06.239 There's a lot there are a lot of scams going 2091 02:02:06.279 --> 02:02:09.640 on with real estate brokers and agents and people claiming 2092 02:02:09.720 --> 02:02:14.119 they have authority to transact business, taking deposits and stuff. 2093 02:02:14.439 --> 02:02:17.720 I mean, what's wrong with that? You know? If Philip 2094 02:02:17.800 --> 02:02:22.319 called and said I wired fifteen grand to Robin Woodhall 2095 02:02:22.840 --> 02:02:28.479 or Joe Smith or Harry and I now I haven't 2096 02:02:28.520 --> 02:02:30.359 heard a word from them. And they told me they 2097 02:02:30.399 --> 02:02:32.880 were a real estate broker, and I would have said, 2098 02:02:33.239 --> 02:02:37.399 did you check them out? Well, they had a website, 2099 02:02:37.680 --> 02:02:42.119 but did you check them out? So I give Phil kudos? 2100 02:02:42.680 --> 02:02:44.880 I do I give I'm going to give him these 2101 02:02:44.920 --> 02:02:46.279 Hold on, let me do it? Where is it? 2102 02:02:46.359 --> 02:02:46.560 Come on? 2103 02:02:49.000 --> 02:02:54.119 That's for Phil? Yes, go ahead there. 2104 02:02:54.079 --> 02:02:56.399 And Tom I looked her up too, and she's a 2105 02:02:56.680 --> 02:02:57.880 very photogenic lady. 2106 02:02:58.560 --> 02:03:03.079 Oh yeah, on the end. Now we digress, Now we diagress. 2107 02:03:03.079 --> 02:03:05.000 It makes me want to buy some makes me want 2108 02:03:05.039 --> 02:03:06.600 to buy some real estate in Florida. 2109 02:03:07.359 --> 02:03:12.439 Now we digress. How terrible is that? Okay, listen, we're 2110 02:03:12.479 --> 02:03:14.840 talking about a lot of stuff today, we really are. 2111 02:03:15.359 --> 02:03:19.319 And what I like is that we get answers for you. 2112 02:03:20.520 --> 02:03:22.680 And we just solved that problem live on the air, 2113 02:03:22.760 --> 02:03:25.920 didn't we. So actually give us a call three oh 2114 02:03:26.000 --> 02:03:28.079 three seven to one three talk seven one three eight 2115 02:03:28.119 --> 02:03:30.119 two five five good. A lot to talk about today, 2116 02:03:30.520 --> 02:03:33.119 and I want to remind you, want to remind you 2117 02:03:33.920 --> 02:03:36.039 fix it twenty four to seven has that special for 2118 02:03:36.119 --> 02:03:39.960 forty nine bucks. And it's really important you get your 2119 02:03:40.079 --> 02:03:42.479 some pump checked out if you haven't had it done 2120 02:03:42.520 --> 02:03:45.239 in years. Many of you probably forgot about it. Get 2121 02:03:45.319 --> 02:03:47.840 it checked out. They pull it, they clean it, they 2122 02:03:47.920 --> 02:03:50.279 adjust it, they lubricate it, they make sure it's running, 2123 02:03:50.359 --> 02:03:53.520 they check the electrical connections, and then all of that's 2124 02:03:53.560 --> 02:03:57.039 forty nine bucks. Keep your home from being flooded. Fix 2125 02:03:57.159 --> 02:04:00.680 myhome dot com book now you go with a sure 2126 02:04:00.800 --> 02:04:04.199 thing Denver's Best roofer Excel Roofing dot com. You don't 2127 02:04:04.239 --> 02:04:10.239 pay a cent until you're content. Time for an insurance 2128 02:04:10.359 --> 02:04:14.439 check up free, no obligation comparison call Compass Insurance Paying 2129 02:04:14.520 --> 02:04:17.520 too much your coverage at dozens of insurance companies find 2130 02:04:17.560 --> 02:04:19.880 out now three oh three seven seven to one Help. 2131 02:04:20.079 --> 02:04:22.720 You'll think you're his only customer when you choose Frank 2132 02:04:22.800 --> 02:04:25.199 durand the real estate Man dot com to list your 2133 02:04:25.279 --> 02:04:28.359 home with Remax Alliance three oh three nine two zero 2134 02:04:28.520 --> 02:04:37.680 sixteen twenty two. Hey, I'm Tom Martine. You're troubleshooter three 2135 02:04:37.720 --> 02:04:39.760 oh three seven to one three Talks seven one three 2136 02:04:39.840 --> 02:04:42.399 eight two five five. So one of the things I 2137 02:04:42.479 --> 02:04:44.800 started the show talking about was I was talking about 2138 02:04:44.880 --> 02:04:49.039 business and business problems and all of that, and some 2139 02:04:49.239 --> 02:04:52.079 of the common problems people run into. First and foremost 2140 02:04:52.359 --> 02:04:55.119 they don't differentiate between the business and the trade. The 2141 02:04:55.199 --> 02:04:58.000 trade is what you do for consumers. The business is 2142 02:04:58.119 --> 02:05:02.119 getting those consumers, firing leads and closing those leads, two 2143 02:05:02.199 --> 02:05:05.199 separate businesses. If you're in a trade, you may have 2144 02:05:05.319 --> 02:05:07.640 to hire someone to run that business the right way 2145 02:05:07.920 --> 02:05:09.720 if you don't know how to do it. Don't assume 2146 02:05:09.720 --> 02:05:11.279 because you're a good plumber, you're gonna have a great 2147 02:05:11.319 --> 02:05:14.079 plumbing business, or a good electrician a good electrician business, 2148 02:05:14.359 --> 02:05:17.079 or a good fence installer a good fence business. Nope, 2149 02:05:17.560 --> 02:05:22.960 not necessarily. So you're in one business acquisition of leads, 2150 02:05:23.079 --> 02:05:26.600 closing of those leads, and keeping those leads for future 2151 02:05:26.960 --> 02:05:32.479 and making them walking talking billboards to refer you to others. Next, Tom, 2152 02:05:32.840 --> 02:05:34.840 don't yes. 2153 02:05:34.840 --> 02:05:37.800 Oh, did you mention that the lack of capital. I've 2154 02:05:37.800 --> 02:05:41.960 always thought was the biggest impediment having a successful business. 2155 02:05:42.399 --> 02:05:44.600 That if you don't have enough capital to carry you over, 2156 02:05:45.279 --> 02:05:47.439 it doesn't matter how many people you get, you're going 2157 02:05:47.479 --> 02:05:50.119 to run out of money and have to declare bankruptcy. 2158 02:05:51.960 --> 02:05:54.159 That's cash flow. You're absolutely right, Keshlo is a very 2159 02:05:54.159 --> 02:05:55.840 good one. I want to put that down there. I 2160 02:05:55.920 --> 02:05:57.680 didn't have that on my list of the top. But 2161 02:05:57.880 --> 02:06:02.439 that is very very important. Cash flow havn't enough capital, 2162 02:06:02.800 --> 02:06:05.800 But it's really the cash flow because there's a time 2163 02:06:05.920 --> 02:06:08.560 sometimes from the time you get business to the time 2164 02:06:08.600 --> 02:06:11.840 you get paid the other one, you don't know your 2165 02:06:11.920 --> 02:06:16.399 true basis or your expenses. You have to figure everything 2166 02:06:16.479 --> 02:06:19.479 it takes to run that business and amortize it over 2167 02:06:19.680 --> 02:06:22.199 a monthly period. And then you have to know the 2168 02:06:22.319 --> 02:06:24.840 cost of each sale. So you have two kinds of costs. 2169 02:06:25.319 --> 02:06:28.760 You have overhead, which are fixed expenses that no matter 2170 02:06:28.840 --> 02:06:31.800 how much business you have, they don't go up or down. 2171 02:06:32.039 --> 02:06:34.960 You just have a fixed cost of overhead that would 2172 02:06:35.000 --> 02:06:38.600 be rent or mortgage, utilities if you have a building, 2173 02:06:38.640 --> 02:06:43.319 your own utilities, and anything it takes to keep yourself running, 2174 02:06:43.720 --> 02:06:48.720 phone bill or and then then you have digital marketing. 2175 02:06:49.039 --> 02:06:52.640 Marketing is some people put marketing on cost of sales. 2176 02:06:53.119 --> 02:06:55.119 So if you had a ten thousand dollars budget a 2177 02:06:55.239 --> 02:06:58.479 year on marketing, your cost of sale would be that 2178 02:06:58.600 --> 02:07:01.720 divided by your sales. Another thing, and then that's why 2179 02:07:01.800 --> 02:07:04.920 you hear people say it took me thirty dollars a lead. 2180 02:07:05.399 --> 02:07:07.319 You know, I pay thirty dollars a lead. What they're 2181 02:07:07.359 --> 02:07:10.479 doing is they're taking their marketing dollars and dividing by 2182 02:07:10.560 --> 02:07:14.279 the number of leads to come up with cost per lead. Obviously, 2183 02:07:14.880 --> 02:07:18.119 the less you can pay on cost per lead, the better. 2184 02:07:18.319 --> 02:07:18.479 Right. 2185 02:07:19.079 --> 02:07:22.640 Then you also want to know multiples per lead, for example, 2186 02:07:22.680 --> 02:07:26.119 are multiples per per marketing dollar. So you have two 2187 02:07:26.199 --> 02:07:29.079 ways to evaluate marketing. Well, there's more, but two main 2188 02:07:29.159 --> 02:07:34.239 ways is you want to know the cost per lead. 2189 02:07:34.880 --> 02:07:37.239 So here's an easy way of putting it. If you 2190 02:07:37.279 --> 02:07:40.039 spent one hundred bucks on a Facebook ad and you 2191 02:07:40.119 --> 02:07:42.600 got one hundred leads, it would be one dollar per lead, 2192 02:07:42.640 --> 02:07:46.000 which would be an incredible windfall. One dollar per lead. 2193 02:07:46.279 --> 02:07:50.079 That's cost per lead. You also want to know your 2194 02:07:50.439 --> 02:07:56.279 multiples on advertising. What's a multiple on advertising? If you 2195 02:07:56.399 --> 02:08:00.000 spend a dollar, you get three back, you spend five dollars, 2196 02:08:00.760 --> 02:08:02.880 you get twenty five back, that would be five That 2197 02:08:02.920 --> 02:08:06.279 would be wonderful, right, So you have to know both 2198 02:08:06.439 --> 02:08:10.560 cost per lead and you have to know your multiple 2199 02:08:10.800 --> 02:08:15.239 on your marketing multiple I call it. So these are 2200 02:08:15.359 --> 02:08:18.840 things that are just elementary, but so many business people 2201 02:08:18.880 --> 02:08:21.000 don't know it. I want to know from you, how 2202 02:08:21.039 --> 02:08:24.159 many would attend if we had a little session where 2203 02:08:24.199 --> 02:08:27.319 we all talked about starting a business. I will do that. 2204 02:08:27.399 --> 02:08:28.560 If you want to do it, we can do it 2205 02:08:28.640 --> 02:08:30.199 by zoom where you can do it in person. Let 2206 02:08:30.279 --> 02:08:33.159 me know and please text me if you have any 2207 02:08:33.239 --> 02:08:38.600 questions on your business. The other one is your online presence. 2208 02:08:39.680 --> 02:08:44.119 It's not a brochure, it's an interactive site. So many 2209 02:08:44.199 --> 02:08:47.560 people do not put an emphasis on their website and 2210 02:08:47.640 --> 02:08:52.840 their online presence. It's very very important. And then other 2211 02:08:52.960 --> 02:08:57.920 things would be your skill itself. Make sure you can 2212 02:08:58.000 --> 02:09:00.520 do the job and you're not biting off more than 2213 02:09:00.560 --> 02:09:04.199 you can chew. Sometimes it's better to focus on a 2214 02:09:04.279 --> 02:09:08.239 few services rather than be wide scope with things you're 2215 02:09:08.279 --> 02:09:11.159 not really familiar with. Anyway, those are some of the 2216 02:09:11.640 --> 02:09:13.840 some of the things I have for starting a business. 2217 02:09:14.359 --> 02:09:16.800 If you have any questions, give me a call. And 2218 02:09:16.960 --> 02:09:18.800 I want to let me give my text number out 2219 02:09:18.800 --> 02:09:21.279 again because I'm feeling lonely. I haven't had but a 2220 02:09:21.319 --> 02:09:24.439 few texts today, and this number comes right to my 2221 02:09:24.600 --> 02:09:27.359 cell phone twenty four to seven. I mean you can 2222 02:09:27.399 --> 02:09:29.920 get access to me twenty four to seven seven four 2223 02:09:30.079 --> 02:09:33.720 seven nine nine nine fifty two eighty seven four seven 2224 02:09:33.840 --> 02:09:37.640 nine nine nine fifty two eighty Okay, now I have 2225 02:09:37.720 --> 02:09:40.439 another I do have a text here, Yes, sir. 2226 02:09:41.399 --> 02:09:46.840 You know when when you go into large businesses sometimes 2227 02:09:46.880 --> 02:09:49.880 they'll have loss leaders. Does it ever pay for a 2228 02:09:50.000 --> 02:09:54.039 startup company to have lost leaders just to get their 2229 02:09:54.159 --> 02:09:57.000 name out there and to get a few good references. 2230 02:09:58.279 --> 02:10:01.039 Well, let's talk about loss leaders. We's talk about it. 2231 02:10:01.039 --> 02:10:04.920 We're talking about like twenty four to seven is doing 2232 02:10:05.000 --> 02:10:09.319 a you know, a loss leader basically so that when 2233 02:10:09.439 --> 02:10:12.520 people gave a problem, they'll call them up because they 2234 02:10:12.560 --> 02:10:13.399 can afford to do it. 2235 02:10:13.520 --> 02:10:16.239 That's right. Does it ever pay? Now? Loss leader is Brent. 2236 02:10:16.439 --> 02:10:19.399 Loss leaders are brand building? Okay, you don't make money 2237 02:10:19.479 --> 02:10:22.199 off of that. You make money by two ways. You 2238 02:10:22.359 --> 02:10:25.439 brand build when you advertise it, and you also brand 2239 02:10:25.479 --> 02:10:28.159 build by word of mouth. When that person comes back 2240 02:10:28.199 --> 02:10:30.239 to you or tells friends about you, they say, wait 2241 02:10:30.279 --> 02:10:32.039 a minute, you're not going to believe this. For forty 2242 02:10:32.159 --> 02:10:34.920 nine bucks, I had a plumber come out and check 2243 02:10:35.000 --> 02:10:38.199 my some pump. They literally pulled the pump, cleaned out 2244 02:10:38.279 --> 02:10:41.880 the screen, cleaned it off, lubricated or or some of 2245 02:10:41.920 --> 02:10:44.880 these are not lubricated when they're submersible, but in any 2246 02:10:44.920 --> 02:10:48.680 case they're internally lubricated or they're sealed. But no matter what. 2247 02:10:48.840 --> 02:10:51.079 They check all of those seals, They check everything to 2248 02:10:51.159 --> 02:10:53.720 make sure it's going to bring you good service with 2249 02:10:53.840 --> 02:10:57.279 a no breakdown guarantee. That's a lost leader forty nine bucks. 2250 02:10:57.359 --> 02:11:00.960 It takes way more money for somebody to spend two 2251 02:11:01.000 --> 02:11:03.720 hours on that. Some pump for forty nine bucks. It 2252 02:11:03.760 --> 02:11:04.720 takes away more than that. 2253 02:11:04.880 --> 02:11:07.079 So, if you're studying a new business and you don't 2254 02:11:07.119 --> 02:11:09.520 have a lot of clients, you have a lot of time, 2255 02:11:10.000 --> 02:11:12.800 does it pay to do what? For a new business? 2256 02:11:13.399 --> 02:11:15.680 Does it pay to have a loss leader to just 2257 02:11:15.800 --> 02:11:17.279 get Yes, it does references. 2258 02:11:18.640 --> 02:11:22.239 The answer is absolutely yes. Loss leaders are a good 2259 02:11:22.319 --> 02:11:24.680 idea as long as you know they're a loss leader, 2260 02:11:25.399 --> 02:11:27.880 and you account for that that comes out of your 2261 02:11:27.960 --> 02:11:32.039 marketing budget. You literally have to put that. You have 2262 02:11:32.159 --> 02:11:34.920 to put it as a line item in your marketing budget. 2263 02:11:35.439 --> 02:11:38.720 So here's what I mean. If if it's if it 2264 02:11:38.800 --> 02:11:41.439 takes an hour and an hour of your time is 2265 02:11:41.520 --> 02:11:44.600 worth one hundred and fifty bucks with overhead and that, 2266 02:11:45.439 --> 02:11:48.359 then you have to and you charge fifty bucks or 2267 02:11:48.399 --> 02:11:51.199 forty nine to ninety five, then you have to account 2268 02:11:51.279 --> 02:11:53.720 for one hundred of that out of your marketing budget. 2269 02:11:54.199 --> 02:11:56.800 It's just an accounting You have to do that so 2270 02:11:56.960 --> 02:12:00.560 you have accurate records and you're not thinking, well, I'm 2271 02:12:00.600 --> 02:12:02.680 making money hand over fist, I'm going to do more 2272 02:12:02.720 --> 02:12:05.239 of these, I'm going to do more of these loss leaders. No, 2273 02:12:05.640 --> 02:12:07.920 you have to have some kind of a budgeting tool 2274 02:12:08.439 --> 02:12:11.279 or accounting tool that'll tell you how far in the 2275 02:12:11.319 --> 02:12:14.119 hole you're going with these, because otherwise you get this 2276 02:12:14.279 --> 02:12:17.159 false sense of making a profit. I knew a person 2277 02:12:17.279 --> 02:12:20.600 in the computer business one time. She thought she was 2278 02:12:20.680 --> 02:12:23.479 a master. She was making all kinds of money, and 2279 02:12:23.600 --> 02:12:27.800 I said to her, I said, Laurie, where is your 2280 02:12:27.880 --> 02:12:29.359 cost of sale? And she said, what do you mean? 2281 02:12:29.399 --> 02:12:31.399 I said, well, you did a bunch of hard drives, 2282 02:12:31.439 --> 02:12:34.720 you did this, you did that. Where's your cost of sale? 2283 02:12:36.359 --> 02:12:39.760 She had her credit cards mounting up, and she'd make 2284 02:12:39.880 --> 02:12:43.680 minimum payments on her credit card. So to her, when 2285 02:12:43.720 --> 02:12:46.920 she got paid two hundred dollars on a job, it 2286 02:12:47.039 --> 02:12:50.119 looked like she made two hundred because she's only paying 2287 02:12:50.239 --> 02:12:54.079 pennies a month on minimum payments. But that balance on 2288 02:12:54.159 --> 02:12:56.800 her credit card kept growing and growing and growing, even 2289 02:12:56.840 --> 02:12:59.800 though the minimum payment stayed relatively the same, went up 2290 02:12:59.800 --> 02:13:01.800 a couple of dollars. She was going to be in 2291 02:13:02.239 --> 02:13:05.600 debt for the next twenty years trying to support her business. 2292 02:13:06.079 --> 02:13:09.760 It was a false indication of success. And that's what 2293 02:13:09.960 --> 02:13:13.600 happens when you don't have a good mechanism for accounting 2294 02:13:13.720 --> 02:13:20.359 for cost of sales two lines or two categories, overhead, 2295 02:13:20.560 --> 02:13:25.880 fixed expenses, cost of sales per item, and each item 2296 02:13:25.960 --> 02:13:28.960 has a different cost of sale. You have the labor, 2297 02:13:29.439 --> 02:13:32.359 you have, the price of the unit. You have all 2298 02:13:32.439 --> 02:13:35.520 of that that you have to account for. I'm Tom Martinez. 2299 02:13:35.520 --> 02:13:37.680 We have more coming up on the Troubleshooter Show. Genesis 2300 02:13:37.800 --> 02:13:42.720 Total Exteriors, don't forget they do mold detection and remediation 2301 02:13:43.199 --> 02:13:49.520 the honest way. Genesis Tootalexteriors dot com. Go with a 2302 02:13:49.600 --> 02:13:53.119 sure thing Denver's Best roofer Excel Roofing dot Com. You 2303 02:13:53.199 --> 02:13:58.960 don't pay a cent until you're content. Time for an 2304 02:13:58.960 --> 02:14:03.600 insurance checkup free no obligation comparison call Compass Insurance paying 2305 02:14:03.640 --> 02:14:06.680 too much your coverage at dozens of insurance companies find 2306 02:14:06.720 --> 02:14:09.039 out now three all three, seven seven to one help. 2307 02:14:09.199 --> 02:14:11.880 You'll think you're his only customer when you choose Frank 2308 02:14:11.920 --> 02:14:14.319 durand the Real estate Man dot com to list your 2309 02:14:14.399 --> 02:14:17.520 home with Remax Alliance three all three nine two zero 2310 02:14:17.640 --> 02:14:23.960 sixteen twenty two. Hi Tom Martino. You know I suddenly 2311 02:14:24.039 --> 02:14:27.279 realized I was bragging about how you context me twenty 2312 02:14:27.319 --> 02:14:30.039 four to seven, and it comes right to my cell phone. 2313 02:14:30.359 --> 02:14:32.479 And I didn't give out the damn number. I mean, 2314 02:14:33.560 --> 02:14:36.239 excuse me, but I might be slipping about a quarter 2315 02:14:36.319 --> 02:14:42.359 of an inch. Anyway. Here it is seven four, seven, nine, nine, nine, 2316 02:14:43.319 --> 02:14:46.640 fifty two eighty. Now the reason I did that numbers 2317 02:14:46.760 --> 02:14:49.279 I love. I love big airplanes. Seven four seven is 2318 02:14:49.279 --> 02:14:51.960 a big airplane. This is a memory age seven four seven. 2319 02:14:52.439 --> 02:14:54.560 Then the nine nine nine is as close to ten 2320 02:14:54.680 --> 02:14:57.319 ten ten as I could get, and then fifty two 2321 02:14:57.359 --> 02:15:02.800 eighties the Maya High City. So seven four seven eighty. 2322 02:15:02.880 --> 02:15:05.520 You can text me at any time twenty four to 2323 02:15:05.600 --> 02:15:09.439 seven to one, here, says Tom. Oh good. Oh I 2324 02:15:09.479 --> 02:15:10.880 didn't know if it did or not. See now I'm 2325 02:15:10.920 --> 02:15:13.920 even questioning myself. Oh my god. And then I have 2326 02:15:14.119 --> 02:15:16.840 what's even worse is Deputy Doc's telling me is keeping 2327 02:15:16.920 --> 02:15:20.600 me straight? Gosh. Anyway, here it is it's important to 2328 02:15:20.680 --> 02:15:23.199 have this is a text, and this is a smart one. 2329 02:15:23.760 --> 02:15:26.359 It's important to have written agreements with any partners or 2330 02:15:26.399 --> 02:15:30.880 people have an interest in your business. Oh, absolutely, positively. 2331 02:15:31.319 --> 02:15:36.800 I'm putting that down on my list written agreements. Absolutely. 2332 02:15:37.319 --> 02:15:37.479 Now. 2333 02:15:37.920 --> 02:15:42.079 Also, you need to manage cash flow. Deputy Doc mentioned 2334 02:15:42.159 --> 02:15:45.800 capital and cash and I said cash flow, capital and 2335 02:15:46.000 --> 02:15:49.560 cash flow, but something else and it goes along with 2336 02:15:49.720 --> 02:15:56.800 cash flow trust accounts. You can't spend money on that 2337 02:15:56.920 --> 02:15:58.920 are that is held in trust and let's just spent 2338 02:15:59.039 --> 02:16:02.880 on that job. Please don't co mingle funds. You're going 2339 02:16:02.960 --> 02:16:05.920 to get into trouble if you commingle funds. You can't 2340 02:16:06.039 --> 02:16:09.520 do it. Okay, go ahead, you got a good one. 2341 02:16:09.600 --> 02:16:11.680 So one of the major things I see among people 2342 02:16:11.720 --> 02:16:14.359 I encounter who operate their own business and suddenly run 2343 02:16:14.399 --> 02:16:18.199 into trouble is when they started, they bought very expensive 2344 02:16:18.279 --> 02:16:21.880 equipment that's necessary to conduct their business, but they never 2345 02:16:22.000 --> 02:16:25.239 made plans nor did they save enough to eventually replace 2346 02:16:25.319 --> 02:16:27.039 that equipment as it wears out. 2347 02:16:27.479 --> 02:16:30.920 And I've seen more than five oh oh oh, oh 2348 02:16:31.079 --> 02:16:33.399 my gosh, how silly. 2349 02:16:33.200 --> 02:16:36.239 Of mail because they forgot that they have to replace 2350 02:16:36.440 --> 02:16:37.040 this equipment. 2351 02:16:37.120 --> 02:16:40.120 So that's called depreciation, yeah, but they think it's an 2352 02:16:40.120 --> 02:16:43.559 accounting term depreciation, And real life is you got to 2353 02:16:43.600 --> 02:16:44.520 save up enough. 2354 02:16:44.399 --> 02:16:46.319 To buy this new machine, but you do have to 2355 02:16:46.360 --> 02:16:50.479 put that money away. Literally, Yeah, depreciation, very very good. 2356 02:16:50.520 --> 02:16:53.520 I think it's a tax right off. Very good, very 2357 02:16:53.559 --> 02:16:55.879 good information, thank you. So if I go over these, 2358 02:16:56.959 --> 02:17:02.239 don't confuse the business with the trade. Second, know your 2359 02:17:02.319 --> 02:17:07.040 true basis with costs. You don't account for your time, 2360 02:17:07.559 --> 02:17:11.959 you don't account for under or you underestimate marketing. Your 2361 02:17:12.000 --> 02:17:15.680 online presence sucks. You don't know true costs, capital and 2362 02:17:15.760 --> 02:17:20.159 cash flow and trust accounts. Do not commingle funds, costs, 2363 02:17:20.200 --> 02:17:26.399 per leads, marketing multiples, also written agreements and depreciation. All 2364 02:17:26.479 --> 02:17:30.520 of this is incredibly important to incredibly don't. 2365 02:17:30.559 --> 02:17:34.879 You also need a pretty detailed written business plan. I 2366 02:17:35.000 --> 02:17:36.920 know when I open my practice. 2367 02:17:36.920 --> 02:17:43.879 Not really not really a written business plan, go ahead this. 2368 02:17:44.639 --> 02:17:46.840 You know, doctors can usually get a loan pretty easily, 2369 02:17:47.319 --> 02:17:49.920 but in order to do so, I needed a written 2370 02:17:49.959 --> 02:17:52.680 business plan about how I was going to what I 2371 02:17:52.760 --> 02:17:54.600 was going to spend the money on, and how I 2372 02:17:54.760 --> 02:17:56.920 was going to make the practice work. And then I 2373 02:17:57.000 --> 02:17:57.520 got the loan. 2374 02:17:57.719 --> 02:18:01.719 I don't recommend I don't recommend people finance when they're 2375 02:18:01.760 --> 02:18:03.799 starting a business. It's the worst thing you can do. 2376 02:18:04.399 --> 02:18:08.159 You So for that reason, the only time you need 2377 02:18:08.239 --> 02:18:10.600 a written plan the only time is to get a 2378 02:18:10.680 --> 02:18:14.040 loan or to get an investor. So if you if 2379 02:18:14.079 --> 02:18:17.440 you think there's nothing wrong with having a mission statement, 2380 02:18:17.559 --> 02:18:21.040 we might be parsing out words here, but what I'm 2381 02:18:21.079 --> 02:18:23.319 saying is this, it's good to have a mission statement. 2382 02:18:23.600 --> 02:18:26.719 It's excellent to have a mission statement. You don't have 2383 02:18:26.879 --> 02:18:30.239 to have a written business plan, because I don't recommend 2384 02:18:30.239 --> 02:18:34.399 you get financing. But I know what Doc is saying. 2385 02:18:34.479 --> 02:18:36.319 He's saying you have to have some kind of a 2386 02:18:36.479 --> 02:18:39.639 plan what you're going to do when, and I understand 2387 02:18:39.719 --> 02:18:45.280 that that's not entirely it keeps you on track. I 2388 02:18:45.520 --> 02:18:47.719 like to look at it more as a goal statement. 2389 02:18:48.120 --> 02:18:53.079 Written business plans often are fantasy. I like goal setting better. 2390 02:18:53.479 --> 02:18:56.719 But I get your point three oh three seven one 2391 02:18:56.799 --> 02:19:00.959 three talk seven one three eight two five five, Deputy D. 2392 02:19:01.120 --> 02:19:03.760 We are running out of time. We can't get into it. 2393 02:19:03.840 --> 02:19:06.799 But I want you to tell us tomorrow how someone 2394 02:19:07.000 --> 02:19:09.399 tried to defraudrate. 2395 02:19:08.920 --> 02:19:12.200 Right after our show ended yesterday. Somebody tried draining my 2396 02:19:12.319 --> 02:19:13.040 bank account. 2397 02:19:13.360 --> 02:19:14.760 I want to hear about it tomorrow. 2398 02:19:14.799 --> 02:19:17.920 The best scam that I have ever seen. 2399 02:19:18.360 --> 02:19:21.000 Oh my god, Okay, don't forget three to zero three 2400 02:19:21.079 --> 02:19:25.079 Martino for help, information and referrals. Save all your problems 2401 02:19:25.159 --> 02:19:25.360 for me.