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<v Speaker 1>Tech guy Rich to Morrow every Tuesday.

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<v Speaker 2>He's heard on rich on Tech Saturday from eleven am

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<v Speaker 2>to two pm. Every day he's on KTLA as their

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<v Speaker 2>tech reporter Instagram, at rich on Tech website, rich on

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<v Speaker 2>Tech dot tv. Rich dur Veener Schnitzel is it's a

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<v Speaker 2>fast food joint. That is, and Neil can pipe in

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<v Speaker 2>on this one has a reputation.

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<v Speaker 1>Of being the lowest of the low end.

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<v Speaker 2>Of national chains with let's just say, not the highest

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<v Speaker 2>quality stuff. I like it when I go in and

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<v Speaker 2>have I don't know, seven chili hot dogs for a dollar,

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<v Speaker 2>and it's questionable as to their quality, although I love it. Okay,

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<v Speaker 2>enough of that, let's talk about what's going on. Oh no, now,

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<v Speaker 2>you're pretty fit, I know that, and you exercise and

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<v Speaker 2>you look good. Your trim going to deer v Stinsel.

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<v Speaker 2>You put on twenty pounds in one afternoon.

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<v Speaker 3>All right.

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<v Speaker 2>What's happening at Derviner Snitzil though, is they're using AI

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<v Speaker 2>and that I haven't seen at fast food establishments.

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<v Speaker 4>Yeah, so they're using AI in the drive through. They

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<v Speaker 4>partnered with a company called Presto, which you know already

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<v Speaker 4>when you go to a fast food place. I don't

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<v Speaker 4>know if you've noticed this, but it starts with one

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<v Speaker 4>voice and then it goes to another. It'll be like, hey,

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<v Speaker 4>welcome to the fast food place. May we suggest a

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<v Speaker 4>doubly beef burrito? And you're like, no, I don't want that,

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<v Speaker 4>and the person like, okay, well what would you like now?

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<v Speaker 3>And you're just like, wait, what changed?

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<v Speaker 4>So they're using like a recording at the beginning and

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<v Speaker 4>then the real person after that.

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<v Speaker 3>Now they're switching completely.

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<v Speaker 4>To AI at a lot of these places, or they're

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<v Speaker 4>trying it because that voice not only can understand what

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<v Speaker 4>you're saying in natural language, this has come a long way,

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<v Speaker 4>it can also upsell you. So wiener Stenzel says, already

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<v Speaker 4>in a test with an all beef hot dog up cell,

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<v Speaker 4>they saw a five increase in total sales. So the

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<v Speaker 4>system can recommend things based on what you are purchasing,

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<v Speaker 4>and also the time of day and what's trending on

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<v Speaker 4>the menu.

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<v Speaker 2>You know, I've always wondered these fast food establishments where

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<v Speaker 2>you drive through and I always ask where's the clown

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<v Speaker 2>and they don't know what the hell I'm talking about?

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<v Speaker 2>Or I wanted deposit some money and they have no

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<v Speaker 2>idea what I'm talking about.

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<v Speaker 1>But it's always it sounds like, what do I want

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<v Speaker 1>to double burglar?

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<v Speaker 3>You know, why do they have.

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<v Speaker 2>Such crap speakers that you can't understand a word they're saying.

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<v Speaker 4>I don't know, I really don't, I truly do not understand.

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<v Speaker 3>My kids and I will joke.

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<v Speaker 4>We went to this one fast food place and I

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<v Speaker 4>kid you not bill every single thing we said, the

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<v Speaker 4>person said the opposite, completely random thing.

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<v Speaker 3>I'd like a.

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<v Speaker 4>Double cheeseburger and they said a chocolate milkshake. And we're like,

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<v Speaker 4>we're looking around like thinking we were on a reality show.

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<v Speaker 4>It was so bad, and I think it might have

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<v Speaker 4>been the person last day. They were just having a joke.

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<v Speaker 4>But look these are They're all over the place, and

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<v Speaker 4>I think this is why people end up liking in

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<v Speaker 4>and out because the person comes up to your car

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<v Speaker 4>and they actually speak to you as a human.

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<v Speaker 3>Right.

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<v Speaker 2>I was at an in and out Burger yesterday and

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<v Speaker 2>that's exactly what happened. The guys outside and they're on

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<v Speaker 2>their little tablet. It's like almost like a cigarette girl.

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<v Speaker 2>Remember it was in the nightclubs where they.

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<v Speaker 1>All trap around and it's.

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<v Speaker 2>Really kind of wild. By the way, am I allowed

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<v Speaker 2>to say cigarette girls? Is I considered sexist? I guess so,

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<v Speaker 2>And it was You're right if they.

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<v Speaker 4>Give out free smokes.

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<v Speaker 3>Yes you could.

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<v Speaker 4>At some places you would get free cigarettes. I mean,

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<v Speaker 4>I know this is such a horrible conversation in the

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<v Speaker 4>year twenty twenty five, but yes, you used to go

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<v Speaker 4>to a bar and like literally people give you free

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<v Speaker 4>cigarettes just to get you started on them.

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<v Speaker 1>Yeah, great stuff.

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<v Speaker 2>So is number one you're saying it's working five percent

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<v Speaker 2>increase in sales in terms of upsell, and they're very

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<v Speaker 2>good because a good server in a restaurant can upsell

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<v Speaker 2>a customer like crazy. I know, when there's someone good, Hey,

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<v Speaker 2>you want to try our desserts or you know, our

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<v Speaker 2>signature French fries.

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<v Speaker 1>You don't want to miss those As a.

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<v Speaker 2>Side, how about something for the table that you can

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<v Speaker 2>all share and that a lot of times you go yeah,

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<v Speaker 2>especially if they're described as this scrumptious signature disc that

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<v Speaker 2>they've got in some kind of crazy ass award, which

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<v Speaker 2>of course is not true.

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<v Speaker 4>But I'm a yemist, and but add data to the

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<v Speaker 4>mix bill, and I think that's what the key here

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<v Speaker 4>is for these big companies is like, yes, if you

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<v Speaker 4>had a well trained server over the years, of course

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<v Speaker 4>they can upsell you. But now layer on that additional

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<v Speaker 4>data that the company knows if someone orders a large

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<v Speaker 4>fries and two hot dogs, that nine times out of

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<v Speaker 4>ten they also want a diet coke or whatever that

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<v Speaker 4>the company or the data tells them that this is

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<v Speaker 4>what happens on a daily basis. And so for that

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<v Speaker 4>system to say, oh, would you also like to add

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<v Speaker 4>that dessert that they know when people order this combination

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<v Speaker 4>of food, they typically order that as well. So that

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<v Speaker 4>I think is the holy grail of why these systems

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<v Speaker 4>and by the way, of course, the human touch, which

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<v Speaker 4>the element of reduced labor cost is always appealing to

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<v Speaker 4>these companies, especially with fast food. If you've noticed if

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<v Speaker 4>you go into fast food places now, even when you

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<v Speaker 4>walk in, nine times out of ten you are ordering

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<v Speaker 4>at a screen. Even if you walk into the store, right,

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<v Speaker 4>they have replaced a lot of the humans behind the desk.

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<v Speaker 4>Right by the way, Wiener Schnitzel is not the only

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<v Speaker 4>company trying this. McDonald's, Taco Bell, Wendy's. They're all giving

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<v Speaker 4>this a.

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<v Speaker 2>Try, and the voice themselves, I'm assuming they have figured

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<v Speaker 2>out the best voice to in fact convince people to upgrade,

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<v Speaker 2>as opposed to I've been places, and you have been

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<v Speaker 2>places that the person taking the order sounds like in

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<v Speaker 2>a rocky sheep herder that just came to the United States.

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<v Speaker 1>Okay, by the way.

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<v Speaker 3>I get a level further, Bill, real quick.

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<v Speaker 4>They also know that when you drive up, if they

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<v Speaker 4>use facial recognition, they may use a different voice depending

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<v Speaker 4>on what you look like.

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<v Speaker 3>You male, female kind of thing. Yeah, and can you

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<v Speaker 3>imagine if there was a lot going on here.

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<v Speaker 2>If you've been if you've been there before, Hi, Rich,

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<v Speaker 2>welcome back.

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<v Speaker 3>Yeah, oh yeah, I know kid.

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<v Speaker 4>How did that seventeen pounder double triple cheeseburger?

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<v Speaker 3>How did your doctor like that one?

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<v Speaker 1>Yeah?

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<v Speaker 3>For sure?

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<v Speaker 2>All right, Rich, You went to Cedars and you saw

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<v Speaker 2>a micro surgery robot. Now a few years ago, I

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<v Speaker 2>went to Cedars and I was introduced to the Da

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<v Speaker 2>Vinci robot.

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<v Speaker 1>Sort of, it wasn't really a robot.

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<v Speaker 2>Mean you doctor still did what he did, and I

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<v Speaker 2>actually got to play with it. And so tell me

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<v Speaker 2>about your technology or the technology that you saw.

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<v Speaker 4>Yeah, so great. Yes, the da Vinci has been around

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<v Speaker 4>for a long time. I think it's been like fifteen

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<v Speaker 4>maybe fifteen years, twenty years. Maybe it's been done many

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<v Speaker 4>many surgeries. It's been incredible for doctors. This is sort

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<v Speaker 4>of the advancement to that. It's a different company, but

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<v Speaker 4>still Italian roots. I don't know why all these robotic

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<v Speaker 4>surgery systems come from Italy, but this is called Somani.

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<v Speaker 4>And what this is, the main difference is is while

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<v Speaker 4>Da Vinci, the surgeon's hands are inside the machine sort

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<v Speaker 4>of moving things around with the robot assistance, this the

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<v Speaker 4>doctor sits kind of off in a chair away from

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<v Speaker 4>the surgery and is just manipulating controllers that then control

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<v Speaker 4>these robotic devices. So it's almost like a it's like

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<v Speaker 4>a different approach versus being right on the robot versus

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<v Speaker 4>kind of being off to the side. And so the

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<v Speaker 4>big deal about this thing, it's pretty impressive, is that

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<v Speaker 4>it can.

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<v Speaker 3>Perform micro surgeries.

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<v Speaker 4>We're talking surgeries on blood vessels thinner than a human hair.

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<v Speaker 4>It can do that with extreme accuracy because it magnifies

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<v Speaker 4>the surgical area and eliminates the hand tremors that are

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<v Speaker 4>present in any hand, right, whether you're surgeon or not.

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<v Speaker 3>So yeah, I love what.

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<v Speaker 2>I'm about to do to you, because I never ever

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<v Speaker 2>get the opportunity.

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<v Speaker 1>To correct you.

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<v Speaker 2>And then yeah, the Da Vinci robot does exactly that.

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<v Speaker 2>The surgeon is sitting in a device and he has

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<v Speaker 2>these hand controls and it goes into its arthroscopic surgery

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<v Speaker 2>and he goes into the body or the device.

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<v Speaker 1>It magnifies and it stops.

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<v Speaker 2>The tremors because and it's I mean, it's really specific

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<v Speaker 2>and does a hell of a job. So the only

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<v Speaker 2>thing that I didn't see is the micro surgery part

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<v Speaker 2>about the Da Vinci did not go that far where

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<v Speaker 2>it was blood vessel level. But it's Yeah, the doctor

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<v Speaker 2>who showed me he had a regular arthoscopic surgery where

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<v Speaker 2>you have what looks like a foosball poll where you're

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<v Speaker 2>you know, you're playing with it. And he had a

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<v Speaker 2>dead chicken where I supposed to live chicken, and he

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<v Speaker 2>had just chicken you by at the grocery store.

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<v Speaker 1>And I was trying to sew up a cut.

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<v Speaker 2>They made with the legitimate or the traditional foosball type.

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<v Speaker 1>Of surgery, the arthroscopic surgery couldn't do it, couldn't do it.

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<v Speaker 1>They threw me in a Da Vinci Easiest Pie.

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<v Speaker 2>So that technology is getting better and by the way,

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<v Speaker 2>the doctor can be anywhere in the world. It just

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<v Speaker 2>so happened that the doctor was in the same room,

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<v Speaker 2>but it was all done. I think that one was hardwired,

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<v Speaker 2>but it can be done on the internet.

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<v Speaker 1>So it's pretty pretty amazing technology.

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<v Speaker 3>So I just thought I correct, and.

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<v Speaker 4>This stuff is is incredible for the future. So they

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<v Speaker 4>are very very ambitious about what they think can be

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<v Speaker 4>done in the future. And they were talking like procedures

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<v Speaker 4>that have never been imagined before, like an eye transplant

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<v Speaker 4>would be possible because of these new micro surgeries with this,

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<v Speaker 4>with this new robot. And by the way, at Cedars,

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<v Speaker 4>the reason I was there, they performed the first ever

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<v Speaker 4>FDA approved robotic headed next microsurgery in the US, so

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<v Speaker 4>that was a pretty big deal. And they're doing this,

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<v Speaker 4>you know, for head and neck cancer. I mean it's

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<v Speaker 4>really incredible. That is incredible, and and the fatigue side

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<v Speaker 4>of it, I know the doctors were kind of not

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<v Speaker 4>you know, they mostly were promoting the patient kind of advantages,

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<v Speaker 4>but for the doctor, the fact that you are sitting

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<v Speaker 4>in a chair comfortably, and sometimes these surgeries can.

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<v Speaker 3>Go twelve hours.

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<v Speaker 4>Yeah, that's another benefit to this is that you're just

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<v Speaker 4>manipulating these tiny hand controllers versus being looking inside a machine.

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<v Speaker 1>Yeah, I mean the specificity and the control.

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<v Speaker 2>I wish it had been around when I underwent my circumcision,

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<v Speaker 2>and it would have been far, far better.

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<v Speaker 1>Okay, Hey, go.

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<v Speaker 3>Ahead, I'm not going to make the micro surgery joke

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<v Speaker 3>to there.

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<v Speaker 1>Oh that's actually very funny.

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<v Speaker 3>That is actually very well right into that bill.

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<v Speaker 1>Yes, I certainly do.

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<v Speaker 2>Hey, there are Apple stores out there all over the place.

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<v Speaker 2>There's a new store in Santa Monica, but it's a

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<v Speaker 2>Google store. I didn't even know Google hand stores.

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<v Speaker 3>Well, they don't have many.

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<v Speaker 4>This is their sixth retail location, obviously, the first in

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<v Speaker 4>southern California. Their first was up I believe it was

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<v Speaker 4>their first up in Mountain View. And they've got him

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<v Speaker 4>in Mountain View, New York, Boston, Chicago, and the next

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<v Speaker 4>one's going to be in Austin. So slow but steady.

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<v Speaker 4>I mean, Apple has over five hundred stores. Obviously Google

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<v Speaker 4>taking a much slower approach, but.

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<v Speaker 3>The idea is kind of the same.

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<v Speaker 4>You can go in there, get help, buy stuff like

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<v Speaker 4>the pixel smartphones, all their wearables, and of course get

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<v Speaker 4>screen repairs and all that kind of stuff on site.

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<v Speaker 4>But I will tell you, Bill, what I think is

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<v Speaker 4>interesting about this store. Not only is it is it

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<v Speaker 4>really beautiful in Santa Monica at the Third Street Promenade,

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<v Speaker 4>which they're trying to revitalize. I was there over the

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<v Speaker 4>weekend and they had I can't believe this, Barnes and

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<v Speaker 4>Noble went back in. Remember they used to have that

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<v Speaker 4>giant Barnes and Noble there. Well, they came out and

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<v Speaker 4>now they put a new one in.

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<v Speaker 2>Yeah, I hated it when a shutting down. It's a

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<v Speaker 2>great place to hang out. That's one of my favorite places.

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<v Speaker 2>Rich As always thank you on a Tuesday. I we'll

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<v Speaker 2>catch you this weekend Saturday, eleven am to two pm.

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<v Speaker 3>Have a good one, all right, Bill,