Speaker 1: Ripped off that news who you don't have.
Speaker 2: Come Running's just as fast as we can show Shooter's
Speaker 2: gonna help coming man.
Speaker 3: This is the Troubleshooter Show. No Tom Martinez.
Speaker 4: Welcome my friends to the only show if it's kind.
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Speaker 4: You can always email us at help at troubleshooter dot com.
Speaker 4: By the way in studio with me as we sit
Speaker 4: right now, Brian Burns, Compass Insurance.
Speaker 5: How are you, sir. I've got a lot.
Speaker 4: I've got some questions for you coming up real soon
Speaker 4: because I dealt with something yesterday with my insurance company, Safego.
Speaker 4: It was the appraisal process, and I'm going to tell
Speaker 4: you how it went.
Speaker 5: And I'll bring that up. And then we have Deputy
Speaker 5: Bow to my right. I know Dmitri's on the way in.
Speaker 5: What's going on with you? Bo all?
Speaker 6: Just working four or five cases?
Speaker 5: You got some good stuff going. We got some good updates.
Speaker 5: I don't want them right now, but you have some.
Speaker 6: I got a couple I learned the show.
Speaker 5: Now listen, I have a prediction. You ready for this.
Speaker 4: I'm pretty good with my predictions. I really am. United
Speaker 4: Healthcare CEO was killed this morning in front of a
Speaker 4: hotel in New York City. If you heard this, Brian,
Speaker 4: United Healthcare ceo. They know nothing. They haven't come out.
Speaker 4: Apparently the guy was across the street. He had a
Speaker 4: mask on, a hat on. It looked like he was
Speaker 4: waiting for this guy to come out. The second this
Speaker 4: guy came out, the guy runs over shoots him. Twice.
Speaker 4: The guy's dead. He actually I think lived to the hospital.
Speaker 4: So whether or not the CEO had any idea was conscious,
Speaker 4: I have no idea. He might have told cop something,
Speaker 4: but he died very quickly, so he's not with us anymore.
Speaker 5: I am so sure that what happened. Now, listen to
Speaker 5: this man.
Speaker 4: I think someone's wife or kid was denied something, some
Speaker 4: kind of I don't know, medical procedure, maybe medication they
Speaker 4: couldn't afford, and they blamed this guy directly, and they
Speaker 4: were getting their pound of flesh. I'm almost sure of it.
Speaker 4: This looks so targeted it's crazy. Now, what else could
Speaker 4: it be. He might have been having an affair, possibly
Speaker 4: an affair with somebody's wife, and then that husband did it,
Speaker 4: but I don't think so. I think this was the
Speaker 4: insurance United Healthcare didn't pay for something or didn't authorize something,
Speaker 4: and some of these things we all know can be
Speaker 4: hundreds of thousands of dollars, or they just simply won't
Speaker 4: authorize some period.
Speaker 5: End of story. I think something like that happened, and
Speaker 5: I think we're gonna find out pretty quick.
Speaker 6: It'll be interesting. I have United Healthcare.
Speaker 7: Do you really for the last twenty years, I've been
Speaker 7: very pleased with their service.
Speaker 4: We've had Kaiser and I've been pretty happy with Kaiser. Yeah,
Speaker 4: I really have the people over it in Tiger or
Speaker 4: my insurance people. They have shopped Kaiser for me. They
Speaker 4: have shopped every every company out there. I always end
Speaker 4: up just staying with Kaiser. I find it very simple,
Speaker 4: very easy. But now I want to talk to Brian
Speaker 4: real quick. Then promise Judy, I'll get to you. She's
Speaker 4: got a possible scam she wants to talk about. But
Speaker 4: I went through this appraisal process. So here's how it
Speaker 4: went down. We had a bunch of hal okay, a
Speaker 4: ton of hal it piled up on her deck.
Speaker 5: It was an eighty degree day.
Speaker 4: After the hail was done, it melted really quick, came
Speaker 4: in through the glass door. And when I say a
Speaker 4: lot of hell, we added about three feet of hal.
Speaker 5: I think I sent you the video. Yep, I saw
Speaker 5: the video.
Speaker 4: It's incredible. It's like three feet a hale pushed up
Speaker 4: against the door. It melts, comes in, ruins our hardwood floors.
Speaker 4: They deny it, outright deny it. When I first turn
Speaker 4: in the claim, I hire Matt from Paragon Matt gets
Speaker 4: it covered. So they sent me a check for twenty thousand.
Speaker 4: I'm like, wait a second, twenty thousand, what are you
Speaker 4: guys kidding. We've got to redo the baseboard, we've got
Speaker 4: to redo paint, so I want fifty thousand. It's been
Speaker 4: about a year now, even more than a year. So
Speaker 4: what we entered into was the appraisal process. It's pretty
Speaker 4: crazy how it works, so united or not united. I'm
Speaker 4: thinking of these guys up here. Safeco hires an independent guy.
Speaker 4: My guy, Matt at Paragon Services turned me onto an
Speaker 4: independent guy.
Speaker 5: Both of them come.
Speaker 4: Out and they walk the house, they look at everything,
Speaker 4: and they take notes and they share notes, and then
Speaker 4: basically they go back yesterday and they discuss everything what
Speaker 4: needs to be covered, and then whatever both of them
Speaker 4: come up with is what we agree to do. And
Speaker 4: I'm almost positive what they're both going to come up
Speaker 4: with after talking to them afterwards is way closer to
Speaker 4: what I'm looking at. I mean way closer. So I
Speaker 4: think it's a very fair process.
Speaker 8: Yeah, I know, I send people to appraisal anytime there's
Speaker 8: a standstill. The problem with appraisal is and you guys
Speaker 8: did it exactly right? There has to be coverage first. Yes,
Speaker 8: in other words, appraisal. You can't go to it to
Speaker 8: determine whether there is a loss. You have to go
Speaker 8: to it if there's a difference of a difference of dollars,
Speaker 8: exactly right.
Speaker 4: And that goes for anything, even like a roof, I
Speaker 4: mean anything. So if they say, yes, you had hail damage,
Speaker 4: but we're only going to replace one section of the roof,
Speaker 4: that's where you could go out of the appraisal.
Speaker 8: And you're exactly right. You get a And the only
Speaker 8: thing is there's an expense or there can be for
Speaker 8: you hiring that in a person on your.
Speaker 4: Side under the policy you sold me. You guys are
Speaker 4: my insurance guys. The guy that was hired says he
Speaker 4: gets paid by Safego.
Speaker 8: Right, and there's some that it's on your own dime.
Speaker 8: I so whenever you read the policy you have to see.
Speaker 8: But it's not that much money. But ultimately you hire someone,
Speaker 8: they hire someone, and then they agree on an umpire
Speaker 8: who when they come together, is the one that makes
Speaker 8: the decision.
Speaker 5: Think how crazy that went down? In my case?
Speaker 4: Here you go, you have a complete denial it first
Speaker 4: and hire Then I get yeah, Okay, we do owe
Speaker 4: you some money, but we're only going to give you
Speaker 4: this amount, So then I got to hire somebody up right.
Speaker 5: How many people go through that?
Speaker 8: Not a lot, No, it's a small percent substantial, I
Speaker 8: get it. Yeah, it's a small percentage, but I do
Speaker 8: go through it on occasion if I'm just cutting it
Speaker 8: to a standstill with an adjuster. But they've already agreed
Speaker 8: that there's damage. That's my for I have someone right
Speaker 8: now that I just give them the advice. The other day,
Speaker 8: I said, you know what this is when you want
Speaker 8: to go to appraisals. So how much is that dollar difference?
Speaker 5: Roughly?
Speaker 8: Well, they're offering about twenty five thousand, and I think
Speaker 8: it's closer to one hundred thousand. Got it, So I
Speaker 8: can guarantee you it's going to go up. No, I'm
Speaker 8: not saying it's gonna be a hundred, but it's going
Speaker 8: to be way closer to that. And it almost always is.
Speaker 8: When you see the appraisal, it's not even split in
Speaker 8: the middle. Most of the time. I'm not saying all
Speaker 8: the time. Most of the time, I got it. Ever
Speaker 8: goes down, no, it's not going to go down. But
Speaker 8: sometimes they just side with the insurance company and say, yeah, no,
Speaker 8: they paid you the fair amount. But I would never
Speaker 8: tell someone to go to appraisal unless I really thought
Speaker 8: they had well.
Speaker 5: And I'll tell you what.
Speaker 4: They both pointed out something my contractor didn't see, nor
Speaker 4: did Matt.
Speaker 5: It wasn't a big deal.
Speaker 4: But so there's damage on that top floor, our main floor,
Speaker 4: at the door where the water came in right under there.
Speaker 4: In our basement that's fully finished. We have another sliding
Speaker 4: door that goes out to the hot tub and you
Speaker 4: can see in the ceiling the water stains. So they
Speaker 4: had the dry wall for the ceiling in there. But
Speaker 4: then if you look going down the wall, both of
Speaker 4: these guys it wasn't on the contractors thing, so they're
Speaker 4: going to add it in. So they actually found stuff
Speaker 4: to contractional damage. Yeah, which was cool, man. I don't
Speaker 4: think you can beat it. Insurance is crazy. I know,
Speaker 4: you know you guys you work with insurance companies every
Speaker 4: day and you guys do great. But I'll tell you,
Speaker 4: as from the consumer standpoint, thank god for Compass Insurance
Speaker 4: because you guys help us out with this stuff too.
Speaker 4: I mean, these guys sometimes want to put a.
Speaker 5: Wall up, and I get it.
Speaker 4: They probably had a million claims in Colorado this year.
Speaker 4: They try to put the brakes on, they try to
Speaker 4: handle the stuff that they do. But you know, outright
Speaker 4: denying me at first was like crazy.
Speaker 8: Yeah, you and I talked. I mean, we fought that
Speaker 8: tooth and nail to achieve and get the cover. So
Speaker 8: I'm just glad it worked out how it did.
Speaker 4: It did it worked well? We'll find out ultimately how much.
Speaker 4: But I really like the appraisal part.
Speaker 5: Hey Judy, what's going on with you?
Speaker 9: Okay, so this has been going on for three years.
Speaker 9: I keep writing letters three years. What happened was I
Speaker 9: got a supplement after I got Medicare, but a year
Speaker 9: later because I couldn't afford it. So when I called
Speaker 9: up Medicare, they said, well, we can hook you up
Speaker 9: with Tetna and we have a live insurance person that
Speaker 9: you can talk to. We'll switch over right now.
Speaker 5: Yeah, wait a minute, how do you know?
Speaker 4: The first question I have is when you say you
Speaker 4: called up Medicare, I mean who did you call?
Speaker 9: The Medicare number on my card?
Speaker 4: I think number on your card would be more of
Speaker 4: your provider. Are you sure you didn't just call up
Speaker 4: like a provider, or you're saying right on your Medicare card,
Speaker 4: there is a number four Medicare that okay.
Speaker 5: And they told you to call EDNA.
Speaker 9: Well, they said, well, you know, we've got an insurance
Speaker 9: guy will hook you up. So they hooked me up
Speaker 9: with a guy three years ago. And he says, EDNA
Speaker 9: is one of the better ones out.
Speaker 5: There, okay.
Speaker 9: And then he said, you can't get EDNA or any
Speaker 9: supplement without getting silver scripts.
Speaker 4: All right, hold on, I got I gotta take this break.
Speaker 4: I promise I will come to you the second.
Speaker 5: We're off of it.
Speaker 4: But Kelly, I want to get John Jones on with
Speaker 4: Integra as an expert because he knows more about Medicare
Speaker 4: and insurance than any person I've ever met in my life.
Speaker 4: Hold on, Judy, I promise we're going to help you out.
Speaker 4: You just hang on real tight, Okay.
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Speaker 11: You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up, free no obligation comparison
Speaker 10: call Compass insurance paying too much your coverage at dozens
Speaker 10: of insurance companies find out now three all three seven
Speaker 10: to seven to one.
Speaker 5: Help.
Speaker 10: You'll think you're his only customer when you choose Frank
Speaker 10: durand the real estate man dot com to list your
Speaker 10: home with Remax Alliance three oh three nine two zero
Speaker 10: sixteen twenty two.
Speaker 4: All right, three O three seven one three h QUO
Speaker 4: five five.
Speaker 5: We've got a couple lines open. I'd love to hear
Speaker 5: from you. Been ripped off taking advantage of just need
Speaker 5: some advice on anything. That's what we do. We love
Speaker 5: helping out, especially this time of year. I ended up.
Speaker 5: I took a call. It was around this time of year,
Speaker 5: four or five years ago. I'm gonna go right back
Speaker 5: to Judy. I think we're getting John Jones on right now.
Speaker 5: I see the line lit up. But we had a
Speaker 5: lady call in. Brian Bryan Burns, Compass Insurance deputy bow
Speaker 5: over there. We had this lady call in.
Speaker 4: I said, I was talking about I wanted to help
Speaker 4: somebody out and maybe it would be a kid I'd
Speaker 4: buy a toy for or whatever it happened to be.
Speaker 5: And I'm talking about it on the air with Suzanne.
Speaker 5: She was in with me that day.
Speaker 4: This lady calls up and she's homeless, lives in Colorado Springs,
Speaker 4: and you know what she wanted. She didn't want money,
Speaker 4: didn't want cigarettes, didn't want booze, didn't want.
Speaker 5: Drugs like I do that anyhow. But what do you
Speaker 5: think she wanted?
Speaker 4: What do you think a woman that lives down by
Speaker 4: the water in Colorado Springs. I think it's second or
Speaker 4: third eggs it going south and she literally lives down
Speaker 4: by this creak or water in a tent.
Speaker 5: A sleeping bag. Nope, she had a sleeping bag. Socks
Speaker 5: and it's winter, it's December. Socks.
Speaker 4: We did want some socks. Bow very good. What else
Speaker 4: do homeless people or whatever? Home challenge people? What need
Speaker 4: a new laptop?
Speaker 5: No, not any laptop, sir, check this out. You're ready
Speaker 5: for this. Batteries.
Speaker 4: And on top of that, the number one thing she
Speaker 4: wanted and we bought her probably a hundred of them.
Speaker 5: I never knew this. Candles, little cheap Walmart candles that
Speaker 5: are bigger than this. You inside of a tent, long
Speaker 5: as the wind isn't getting in, you can light one
Speaker 5: of those candles and that will actually keep that tent
Speaker 5: warm enough to where you don't freeze. Plus you had
Speaker 5: a sleeping bag. Isn't that amazing? It's interesting.
Speaker 4: So I wanted to show, you know, I wanted my daughter,
Speaker 4: who has grown up lucky. I wanted her, and she
Speaker 4: was probably fourteen at a time, to drive down with me.
Speaker 4: We are going to deliver this stuff. We get down there,
Speaker 4: it's like a whole community. It's like a tent community
Speaker 4: of people down there. It was a little it was
Speaker 4: a little freaky. There was some shady looking characters, for sure.
Speaker 4: So we met this lady, checked out her tent, gave
Speaker 4: her the stuff, and as we're leaving, she goes, oh,
Speaker 4: too bad, you can't meet the little girl. And I'm like,
Speaker 4: remember we're down in this homeless encampment in Colorado Springs.
Speaker 5: I'm like, what are you talking about.
Speaker 4: She goes, oh, usually, and she points to the tent
Speaker 4: over there, that guy. And there was a guy out
Speaker 4: there right now, gruff looking dude. Usually he's got a
Speaker 4: little girl with him. And I'm thinking, well, that's the
Speaker 4: oddest damn thing I ever heard. I guess that's I
Speaker 4: guess that's I'm not saying it's impossible, but it's pretty
Speaker 4: strange to have a three or four year old, right,
Speaker 4: I mean, this seems weird to me. Yeah, So I
Speaker 4: call up the Colorado Springs Police and I just say, hey,
Speaker 4: this happened.
Speaker 5: Maybe you guys should come down check it out.
Speaker 4: Oh and the woman didn't think it was his daughter,
Speaker 4: thought it was maybe something else, not nothing ne farious
Speaker 4: at the time. Thought it was something else, like something
Speaker 4: happened to her mother and he's watching her for a
Speaker 4: couple of weeks or whatever, something like that.
Speaker 5: So the police don't want to come down to doing anything.
Speaker 5: I'm like, Wow, that's weird. Maybe I maybe I just
Speaker 5: don't know enough about homeless. Maybe this is normal, you
Speaker 5: know what I'm saying. But I still had an instinct
Speaker 5: on it.
Speaker 4: So I call up KRDO, who's our affiliate down in
Speaker 4: the Springs, and I said, hey, you guys got a
Speaker 4: news crew. They have TV and radio. And I said,
Speaker 4: there's something going on down here. I said, would you
Speaker 4: guys check that out. I'm going to call the cops
Speaker 4: one more time, but I'm going to threaten the cops that,
Speaker 4: you know, I'll meet you down there. You guys, bring
Speaker 4: a news crew down there and let's see what's going on.
Speaker 4: Because this is weird.
Speaker 5: It might be nothing.
Speaker 4: So the cops after I kind of threatened him with that,
Speaker 4: decide to go ahead and check it out. Okay, well
Speaker 4: the girl was reported missing. Oh wow, I ended up
Speaker 4: finding her. That guy shouldn't have had her. Once again,
Speaker 4: I don't think there was anything, you know, sexually related.
Speaker 4: I think it was like maybe a father that was
Speaker 4: an alcoholic that had been kicked out of the house
Speaker 4: had snagged the kid. But the kid was down there,
Speaker 4: probably was down there two to four weeks reported.
Speaker 5: Missing the whole thing. Man, And so they got the
Speaker 5: girl back. Yep, they found a girl.
Speaker 4: He actually brought that girl to somewhere to like I
Speaker 4: don't remember, it's like four or five years ago, but
Speaker 4: the bottom line was she was kidnapped. I don't think
Speaker 4: it was like a sexual predator type thing, but it
Speaker 4: was a bum that shouldn't have had the kid.
Speaker 5: No matter how you look at it. Yeah, I'm the same.
Speaker 4: I'm gonna tell one more than I promise I'll get
Speaker 4: back to Judy. I really am trying to get John
Speaker 4: Jones up. Is why I'm filling time. But I'll tell
Speaker 4: you another one. Colorado Springs Police. Second time, I had
Speaker 4: to threaten him with TV cameras. We had a caller,
Speaker 4: come in. Tom and I I was sit in there.
Speaker 5: Tom's here says my son, My son will not leave
Speaker 5: my house. The son's like forty years years old. We're like,
Speaker 5: what are you talking about?
Speaker 4: And he just spit in my face and is threatening
Speaker 4: me to throw me down the stairs. Tom and I
Speaker 4: are sitting here like, oh my god, you gotta be
Speaker 4: kidding me. You've got to be kidding me. I literally
Speaker 4: got up and hauled ass down to Colorado Springs. I
Speaker 4: go down to Colorado Springs to this lady's house. Sure enough,
Speaker 4: there's a thirty five between thirty five and forty five
Speaker 4: year old guy living upstairs in the house. That turns
Speaker 4: out was his son. He absolutely wouldn't come out of
Speaker 4: the room when I was there, and he was growing
Speaker 4: dope everywhere in the house.
Speaker 5: He had more plants. What are you allowed even back then,
Speaker 5: I don't know what you were allowed?
Speaker 4: Three six The entire top floor was basically dope. He
Speaker 4: threatened his mother in so many different ways, it's crazy.
Speaker 4: I called the cops up. I said, this is elder abuse.
Speaker 4: This lady's like seventy five years old. I don't care
Speaker 4: if it's her son or not.
Speaker 5: Jesus.
Speaker 4: She's calling a radio station for help because she said
Speaker 4: she called.
Speaker 5: You guys, and you wouldn't do anything.
Speaker 4: He's spitting her face, he's threatening the thrower down the stairs.
Speaker 5: They didn't want to get involved.
Speaker 4: I call up krd O once again, said hey, get
Speaker 4: your cameras out here, right now, to this lady's house.
Speaker 4: This will be the best story you've had on two fashions.
Speaker 4: One how your cops do nothing for a seventy five
Speaker 4: year old lady getting abused, and two when you see
Speaker 4: all this dope and stuff, it's incredible. Called the cops back,
Speaker 4: told them, hey, come on down, we're gonna have KRDO
Speaker 4: down there. Guess who showed up. In about five minutes,
Speaker 4: Colorado Springs Police hooked them, cuffed them, tucked them into
Speaker 4: the car, took the kid away, never to be seen again.
Speaker 8: It's just it's annoying you have to get to that
Speaker 8: point where you're having to bring a TV camera for
Speaker 8: them to respond though.
Speaker 4: Day you know, I hope they're better now. Right right
Speaker 4: back then, and we're only going back. I say back
Speaker 4: then it's pre COVID, so I mean it is five six,
Speaker 4: seven years but it was crazy. John Jones, Hey John,
Speaker 4: John Jones Junior in his file and mother run in
Speaker 4: Tiger Insurance. I've used these guys for every when it
Speaker 4: comes to health insurance. Hey, John, I've got to ask
Speaker 4: you something, man. I want you to listen in with Judy,
Speaker 4: who I'm bringing up right now. So Judy basically called
Speaker 4: up what I'm assuming is a one eight hundred Medicare
Speaker 4: number on the back of her card.
Speaker 5: They she was talking.
Speaker 4: To him, and then Judy, they said, Hey, we're going
Speaker 4: to put you with someone with ETNA.
Speaker 5: Is that correct? So far?
Speaker 9: Well, they said a licensed insured guy.
Speaker 5: I can't hear you, Judy, you got to speak up
Speaker 5: or licensed insured Shannon. That's not me, right, you just
Speaker 5: simply can't hear her either.
Speaker 12: I can hear okay, license insured agent, yes, a license
Speaker 12: insurance age, license insurance agent.
Speaker 13: Okay.
Speaker 5: I got no caller, guys. Can you guys hear me?
Speaker 5: I have no caller.
Speaker 9: I can hear him.
Speaker 2: I can hear.
Speaker 8: Let's do this.
Speaker 5: Let's break literally, I can't hear a damn thing.
Speaker 9: Okay.
Speaker 10: I'll go with a sure thing Denver's best roofer Excel
Speaker 10: roofing dot com.
Speaker 11: You don't pay a cent until you're contenth.
Speaker 10: Time for an insurance checkup free, no obligation. In comparison,
Speaker 10: call Compass Insurance paying too much your coverage at dozens
Speaker 10: of insurance companies find out now three all three seven
Speaker 10: to seven to one help. You'll think you're his only
Speaker 10: customer when you choose Frank durand the real estate man
Speaker 10: dot com to list your home with Remax Alliance three
Speaker 10: all three nine two zero sixteen twenty two.
Speaker 5: All right, folks, I got everything fixed here.
Speaker 4: It turns out Deputy Bow reached around, turned my headphone
Speaker 4: volume down and really put the screws to me. But
Speaker 4: being the professional talk show host I am, I have
Speaker 4: recovered and we are back on track. I do want
Speaker 4: to go to johns Jones. Hey, John, Unfortunately she had
Speaker 4: the run. We're gonna get her back on. We'll probably
Speaker 4: call you back around the one o'clock hour. But a
Speaker 4: couple questions. I didn't realize this. If you call up
Speaker 4: to one eight hundred medicare well, they actually tell you,
Speaker 4: they'll ask you what state and then suggest a provider.
Speaker 5: Is that correct?
Speaker 13: They can?
Speaker 5: I didn't know they did that. I thought they were
Speaker 5: like a total third party.
Speaker 13: And they can.
Speaker 12: They can they can connect you with a licensed agent.
Speaker 13: Okay, so here's what we.
Speaker 4: Know about her call. So I'll just run this by
Speaker 4: you real quick. She called up. They put her through
Speaker 4: to a license provider. It was ATNA. ETNA sells her whatever,
Speaker 4: puts her in whatever plan. And now she's claiming that
Speaker 4: they've been overcharging her for three years. I don't know
Speaker 4: what that means. What what is your guess on what.
Speaker 5: Is she saying O her?
Speaker 4: That's why I saw, Yeah, we're just gonna have to
Speaker 4: We're gonna have to find more about that.
Speaker 13: It could be Medicare.
Speaker 12: I mean she could be being IRMA the income related
Speaker 12: Medicare monthly adjustment or monthly adjustment amount, and so that's
Speaker 12: on top of it.
Speaker 13: I mean, that could be what the issue is. I
Speaker 13: don't know.
Speaker 5: All right, We're going to.
Speaker 4: Find out later in the show with her. Let me
Speaker 4: ask you this though, man. People, Right now we're sitting
Speaker 4: at early December, we have the exchanges open, Medicare closes.
Speaker 4: When the seventh, When when does Medicare open enrollment stop for.
Speaker 12: Medicare advantage plans and Medicare prescription drug plans. It's this Saturday,
Speaker 12: December seventh.
Speaker 5: Oh my God, that's quick. People need to call like today.
Speaker 12: Well, right now, there's the there's still the opening. So
Speaker 12: for people who are on Medicare advantage plans yep, from
Speaker 12: from January first to March thirty first, they are still
Speaker 12: allowed to change their plan. So if they end up
Speaker 12: getting into a plan they're not happy with, or they
Speaker 12: were sold something their doctors aren't covered by, you know,
Speaker 12: things like that, they still have that three month window
Speaker 12: January one to March thirty first to change their Medicare
Speaker 12: advantage plan.
Speaker 4: Hey, when you call these eight hundred numbers this time
Speaker 4: of year, they're everywhere on TV, especially on the news
Speaker 4: stations like you know, Fox News, CNN.
Speaker 5: They're just everywhere. Call now, blah blah blah.
Speaker 4: The incentive there is really those guys want to sell
Speaker 4: the products, and do you know it's your industry. Tell
Speaker 4: me how it works. I'm trying to have you pull
Speaker 4: your dress up. I mean, really, some products make people
Speaker 4: more money. Now, guys like you probably pay the same
Speaker 4: amount to everybody. It doesn't matter what you sell. You
Speaker 4: guys always look for the best for the customer. But
Speaker 4: some of these people you see on TV, would you
Speaker 4: agree they only have one thing they're trying to do
Speaker 4: get the biggest commission possible.
Speaker 12: Well, no, I mean the commissions are the commissions. But yeah,
Speaker 12: you might get and you might get in contact with
Speaker 12: someone who represents one product.
Speaker 5: Yeah what instead of all the products.
Speaker 12: One carrier and versus multiple medicare advantage playing companies and
Speaker 12: carriers like we do as an independent.
Speaker 5: Agency, and you know the inside and out of all
Speaker 5: of them.
Speaker 4: Then you question the people what they need, what are
Speaker 4: they doing? Some people might want the silver sneakers, some
Speaker 4: might not, and you come up with the right plan
Speaker 4: for them.
Speaker 12: Sure that the needs analysis, and we certainly do that
Speaker 12: with every single every single client we connect.
Speaker 13: With and speak to.
Speaker 4: Now, what has changed real quick? Then I got to
Speaker 4: hop back to these other calls. But what has changed
Speaker 4: and say the last year that is substantial? For example,
Speaker 4: I heard one commercial saying there's some plans out there
Speaker 4: now that give you cash each month on a debit
Speaker 4: card that you can spend on groceries. Is that new
Speaker 4: or that's something that's been around for a while. I
Speaker 4: just never heard of.
Speaker 12: No, you have to qualify that that is based on income.
Speaker 12: You have to qualify if your low income may be
Speaker 12: dual eligible.
Speaker 13: On Medicaid and Medicare.
Speaker 5: But you dig into all that stuff.
Speaker 4: I mean, there might be people out there that didn't
Speaker 4: qualify years ago, but now they would qualify for.
Speaker 13: That sure potentially.
Speaker 5: Okay, all right man, Well one of the.
Speaker 12: Big changes, one of the big changes of the prescription.
Speaker 5: Drug what is what's the change?
Speaker 12: Well, the catastrophic coverage limit was eight dollars. Now it's
Speaker 12: down to two thousand dollars for twenty twenty five. So
Speaker 12: you know, if you're on really expensive prescription drugs, you're
Speaker 12: you're out of pocket significantly lower.
Speaker 13: Now potentially deductibles are going up.
Speaker 12: When a lot of these prescription drug plans, the coverage
Speaker 12: gap or donut hole has been eliminated for twenty twenty
Speaker 12: five or moving forward. So there's some there's certainly some changes.
Speaker 12: And recommend if you, if you're on a Medicare supplement
Speaker 12: with a prescription drug plan, that you review your prescription
Speaker 12: drug plan through Medicare dot Go and just make sure
Speaker 12: they have a handy tool, a great tool that you
Speaker 12: can just check your drugs online. Good, make sure you're
Speaker 12: on the right prescription drug plan.
Speaker 4: And listen, anybody out there, I don't care if you're
Speaker 4: on the open Exchange Obamacare. I don't care if you
Speaker 4: own a company and you've got fifty plus employees.
Speaker 5: I don't care if you're on Medicare. In fact, I'll
Speaker 5: even throw this out.
Speaker 4: I'm not sure I know John Jones Senior knows more
Speaker 4: about Medicaid than anybody I ever met.
Speaker 5: I mean, these guys just know insurance. I promise you.
Speaker 5: I promise you.
Speaker 4: If you have not checked your coverage in a while,
Speaker 4: things have changed, not just the Medicare and the supplements
Speaker 4: and the advantage plans, but outside of that, everything is changed.
Speaker 4: On connect for Colorado, you might be able to get
Speaker 4: way better coverage now for less money. But you're not
Speaker 4: going to know unless you call these guys. Please give
Speaker 4: these guys a call. Integrainsurance dot com. I've personally been
Speaker 4: using them for I don't know, ten or fifteen years.
Speaker 4: I don't just talk about them like this. There are
Speaker 4: experts on the show, Suzanne and I personally use them
Speaker 4: three oh three four six six fifty five hundred for
Speaker 4: the sake of your wallet, for the sake of your family,
Speaker 4: and coverage for the sake of you and your spouse.
Speaker 4: Give them a call. They're not going to sell you anything.
Speaker 4: They're not going to put you into a plan that's
Speaker 4: not perfect for you. I promise three oh three four six,
Speaker 4: six fifty five hundred. Now this one, Aaron, What is
Speaker 4: going on with your support animal?
Speaker 5: Aaron? Yes, sir, what is going on?
Speaker 14: Sir? Thanks for having me on today. I just graduated
Speaker 14: Adam Niversity, moved to Gilpin County and.
Speaker 4: Hey, your phone's cutting in and out, and this time
Speaker 4: I know it's not me. Can you get just quit
Speaker 4: moving or get off Bluetooth?
Speaker 15: How was that, sir?
Speaker 13: Way?
Speaker 5: Better? Go ahead?
Speaker 14: Well, and I moved up to Gilben County and been
Speaker 14: living on a little one acre I bought and we
Speaker 14: were dealing with bears all fall. And my dog was
Speaker 14: last seeing chase. He's the ESA. I'm a veteran and
Speaker 14: my dog was lasting chasing a four hundred pounds bear.
Speaker 14: Your dog can come back.
Speaker 5: It was Wait a second, Wait a second.
Speaker 4: The last time you saw your dog was when it
Speaker 4: was chasing a four hundred pound plus bear. Yes, sir,
Speaker 4: Oh my god, hold on, when did this happen? And
Speaker 4: this is up by what? Up by the casinos? I mean,
Speaker 4: I don't even know. I' Gilpen is but in.
Speaker 5: That area, Yes, sir, Central City. Oh my god, that's crazy.
Speaker 10: Hold on, go with a sure thing Denver's best roofer
Speaker 10: Excel Roofing dot com. You don't pay a cent until
Speaker 10: you're content. Time for an insurance check up free, no obligation.
Speaker 10: In comparison, call Compass Insurance paying too much your coverage
Speaker 10: at dozens of insurance companies find out now three oh three,
Speaker 10: seven to seven to one.
Speaker 5: Help.
Speaker 10: You'll think you're his only customer when you choose Frank
Speaker 10: durand the real estate Man dot com to list your
Speaker 10: home with Remax Alliance three oh three nine two zero
Speaker 10: sixteen twenty two.
Speaker 4: All right, three oh three seven one three eight two
Speaker 4: five five three oh three Martino, we got one line open.
Speaker 4: By the way, Mike's got a problem. Uh, he wants
Speaker 4: to sue Google. Daisy has got a big issue. In fact,
Speaker 4: we'll get one of our personal injury attorneys up. But
Speaker 4: it's a slip and fall at an this time of year.
Speaker 4: That stuff happens all the time. But right now we're
Speaker 4: dealing with Aaron. This poor guy, his dog up in
Speaker 4: Gilpen County took off after a four hundred pound bear,
Speaker 4: and I assume Aaron, you haven't seen your dog since.
Speaker 15: All sure, I haven't.
Speaker 4: How can we help you, I mean, honestly, we can
Speaker 4: put the word out if you're up around Blackhawk.
Speaker 5: What kind of dog is it? Man?
Speaker 14: Oh, he's a twelve year old white and black stab
Speaker 14: at the terrier like a minipib.
Speaker 1: Wow.
Speaker 5: If you send us this is a crazy.
Speaker 16: Part, Go ahead, I can give you the crazy part now.
Speaker 5: Please.
Speaker 14: Hey, I hadn't he was He was missing on the
Speaker 14: seventeenth of October. I wasn't informed until election day that
Speaker 14: he had been recovered.
Speaker 5: I was ecstatic.
Speaker 14: He's my esa emotional support. And to be charged with
Speaker 14: animal cruelty and dog at large, Oh my god.
Speaker 4: You you just threw You just threw down an entire
Speaker 4: Thanksgiving dinner to sort through. I thought you were looking
Speaker 4: for a dog. So here's where we're at at this point.
Speaker 4: So they found your dog and then they come after
Speaker 4: you for animal abuse? Is that correct? And what was
Speaker 4: the animal abuse?
Speaker 14: They haven't told me and I haven't seen it.
Speaker 1: You got it.
Speaker 4: You gotta shed some light, Aron Aaron, I swear to God. Look, man,
Speaker 4: I understand it's an allegation. I'm not saying you did it.
Speaker 4: What I'm looking for is what are they saying you did?
Speaker 4: What is their side of the story right now?
Speaker 14: He said he was emaciated and he was bleeding, but
Speaker 14: no visible injury. So pause, lot of confusion. And then
Speaker 14: I reached out to the animal shelters and they clacked,
Speaker 14: and they said that they were instructed by deputy not
Speaker 14: to call me back and it would be sixty days
Speaker 14: before I go before an arrangement.
Speaker 5: Where did they pick up the dog.
Speaker 14: At the Red Dolly Casino parking lot? He was by
Speaker 14: the trash cans.
Speaker 4: Are they basically are they asserting that you basically beat
Speaker 4: the crap out of the dog and then the dog
Speaker 4: kind of ran away from home and the bear story
Speaker 4: is just a cover?
Speaker 5: Are they kind of assuming that.
Speaker 14: That or I sicked them on the bear or you told.
Speaker 5: Him to attack a bear? How long have you had
Speaker 5: this dog?
Speaker 14: Since he was two weeks old and his eyes were
Speaker 14: still closed and I found him. I went to school
Speaker 14: him every day for four years at Adam State.
Speaker 4: Hey, Kelly is Chopper? Do you guys know if Chopper's
Speaker 4: on YouTube today?
Speaker 5: I can't. I haven't been on Does anybody's on YouTube? Hey? Chopper?
Speaker 4: Chopper is a he was a deputy, he was a
Speaker 4: helicopter pilot for I think Denver County. But anyhow, I
Speaker 4: would love for Chopper to see if he can't use
Speaker 4: some of the resources he has made over the years
Speaker 4: and get the other side to this story.
Speaker 5: Aaron. The best I can tell you right now.
Speaker 4: Is we can try to reach out, get a little
Speaker 4: more information, try to understand a little more about the
Speaker 4: charges you face. But I'll tell you this, you probably
Speaker 4: should get an attorney.
Speaker 14: I've been working on that, trying to get some pro
Speaker 14: bono maybe the defenders. Like I said, I haven't seen
Speaker 14: the judge. It'd be sixty days before I even see
Speaker 14: anybody regarding news.
Speaker 4: And what are the charges? What are the exact charges?
Speaker 14: A year in jail for the animal.
Speaker 4: Now that that's not what the that's not what the
Speaker 4: charge would be. What is the actual charge?
Speaker 15: Animal cruelty and dog at large?
Speaker 4: Okay, I get the dog at large if it was
Speaker 4: at large, but that doesn't carry jail time unless the
Speaker 4: dog like has done it ten times before.
Speaker 5: Has the dog been in trouble before? Have you been
Speaker 5: in trouble with the law up there?
Speaker 14: I have not not up here, haven't been I stay
Speaker 14: out of the casinos.
Speaker 5: Well you said not up there? How about in Colorado
Speaker 5: in general?
Speaker 14: When I got out of the army at three, I
Speaker 14: did get in some trouble.
Speaker 13: Okay some time.
Speaker 5: Did they have anything to do with animal abuse?
Speaker 15: Negative?
Speaker 13: Sir?
Speaker 4: All right, Hey, Chopper out there. I'd love to turn
Speaker 4: this over to Chopper. Let's just see if he can
Speaker 4: reach out get the other side. I mean, if you
Speaker 4: don't have money to hire an attorney and you don't
Speaker 4: make any money, I don't think I think one will
Speaker 4: be appointed to you.
Speaker 5: Do you do you think.
Speaker 4: That's not going to happen if you're facing jail time.
Speaker 4: I'm pretty sure that's the case.
Speaker 14: Yes, sir, I've applied. Okay, they haven't got back to yet.
Speaker 14: I'm gonna been today.
Speaker 5: Well yeah, if you don't make any money, what do
Speaker 5: you do for a living? If anything? Or you don't work?
Speaker 14: Hey, recent graduate, I've been hunting by fly commercial drone
Speaker 14: and been a couple of television.
Speaker 4: Where do you live up there? Do you live in
Speaker 4: an apartment? I mean there's not many places up in
Speaker 4: Gilpen to live. Where do you live?
Speaker 15: I live on a one acre lot above the Hunter Baits.
Speaker 5: I guess what I'm asking, is here are you in
Speaker 5: a tent, a trailer, a house?
Speaker 14: Rb R.
Speaker 4: Okay, this this picture's come together. You should be able
Speaker 4: to get a free attorney. I mean, I don't see
Speaker 4: that not happening. We're gonna put Deputy Chopper. I'm gonna
Speaker 4: put you on a whole brother. Let's just make sure
Speaker 4: we get his info. Get it over to Chopper. Chopper,
Speaker 4: see if you can get with Gilpen County. Use your
Speaker 4: detective work, figure out what's going on. And no offense
Speaker 4: to Aaron. But I think there's a whole other side
Speaker 4: of this story. We're not here, and I mean something.
Speaker 4: I mean maybe someone saw him literally tell the dog
Speaker 4: to go attack the bear, which would be in human
Speaker 4: quite frankly. And then the other thing, well, I don't
Speaker 4: even want to make assumptions.
Speaker 5: I just don't.
Speaker 4: Right now, here's what we're gonna do. We got a
Speaker 4: ton coming up next hour. We have a slip and
Speaker 4: fall to Conda. We have an issue with pannasy A.
Speaker 4: Life Science is a company that pre COVID. We actually
Speaker 4: used to talk about advice on sueing Google.
Speaker 5: Man.
Speaker 4: We've got a lot going on in the Trump Shooter
Speaker 4: Show today. Three oh three Martino, don't forget that number
Speaker 4: works on and off the air and help at Troubleshooter
Speaker 4: dot com.
Speaker 10: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 10: dot com.
Speaker 11: You don't pay a cent until you're content.
Speaker 10: Please time for an insurance check up free, no obligation
Speaker 10: comparison call Compass Insurance paying too much your coverage at
Speaker 10: dozens of insurance companies find out now three oh three,
Speaker 10: seven to seven to one help. You'll think you're his
Speaker 10: only customer when you choose Frank durand the real estate
Speaker 10: Man dot com to list your home with Remax Alliance
Speaker 10: three oh three nine two zero sixteen twenty.
Speaker 1: Two ript So you don't have.
Speaker 11: This is good.
Speaker 1: The Shoot's gonna help.
Speaker 17: Come man, this.
Speaker 3: Is the Troubleshooter Show Now, Tom Martino, welcome, my.
Speaker 5: Friend's welcome to the Only Show.
Speaker 4: If it's kind, you're here to solve problems, answer questions,
Speaker 4: try to make your life just a little bit better.
Speaker 4: But I'll tell you this. If we don't agree with you,
Speaker 4: we'll be the first to tell you. But if you
Speaker 4: have been ripped off, you got a problem with a
Speaker 4: contractor maybe a problem with a landlord, a problem with
Speaker 4: anybody in your life, we get directly involved. The phone
Speaker 4: number is easy. I'll always let you know when a
Speaker 4: line is open. But three to zero three Martino, simple
Speaker 4: as that, three zero three Martino. We're gonna try to
Speaker 4: dig into that dog story off air. Deputy Chopper was listening.
Speaker 4: He's on it. If we get an update on that
Speaker 4: in the next couple hours, we're gonna try to figure
Speaker 4: out what charges this guy's going to be facing when
Speaker 4: he's in front of the judge, and what the police
Speaker 4: think happened. It's very interesting. They think he either sicked
Speaker 4: his route or I'm sorry, it was a pitbull after
Speaker 4: a bear, you know, just being a jerk, or beat
Speaker 4: the hell out of the dog and the dog ran away.
Speaker 4: But either way, he's up against the animal abuse and
Speaker 4: other things up in Gilpen County. Now, let's see who
Speaker 4: was next year. Mike has been waiting the longest. Mike,
Speaker 4: what is going on with you and Google? Why do
Speaker 4: you want to sue Google?
Speaker 18: Good morning, Good morning, Mark. So I have I have
Speaker 18: two issues. The first one is the use of Google
Speaker 18: Boys and all these solicitors able to acquire a number
Speaker 18: that I can't. I mean, I have a thousand deleted
Speaker 18: numbers in my phone, and it just is getting worse
Speaker 18: by the day.
Speaker 19: It's the same.
Speaker 18: It's not everybody's the same, but what I'm saying is
Speaker 18: a lot of them are the same, and they just
Speaker 18: change their Google number and it's just over and over.
Speaker 13: It's it's texts and calls and.
Speaker 18: If somebody doesn't do something about it before you know,
Speaker 18: I mean, my phone is gonna be all consuming by solicitation.
Speaker 18: And that's not what I'm paying my phone service for.
Speaker 18: The Other issue I have is I'm a business here
Speaker 18: locally in Denver, and I've been to I've had a
Speaker 18: it's not a PO box, it's a UPS store box
Speaker 18: for my business address, because I'm a service based industry
Speaker 18: and I don't want to use my home address and
Speaker 18: where I keep my equipment, I don't want to use
Speaker 18: that storage yard address. So long story short, Since twenty.
Speaker 15: Ten, I've had the same.
Speaker 5: Nail box.
Speaker 18: Yeah yeah, and I've verified it with Google over the years,
Speaker 18: and they keep tearing it down my Google my business
Speaker 18: page keeps getting pulled by Google. But yet I continue
Speaker 18: using Google AdWords and it's okay.
Speaker 2: Does that make sense to what I'm saying?
Speaker 4: Like like, I mean, I'm not sure what to tell you.
Speaker 4: First of all, Google's pretty much of free service. I
Speaker 4: realize AdWords, of course isn't. So I'm not even sure
Speaker 4: what you would sue them for. As far as all
Speaker 4: the fake phone calls and the Google numbers that come through,
Speaker 4: that's not Google, they provide that service. You might be
Speaker 4: able to make this stretch that because they provide free
Speaker 4: Google numbers to people with very little authentication, that you
Speaker 4: could go after them. But my god, man, I mean
Speaker 4: you're talking you're going up against what like a one.
Speaker 5: Hundred billion dollar company. I mean, you better have some
Speaker 5: deep pockets. Bro.
Speaker 4: You're not going to find an attorney to touch it
Speaker 4: without doing that. If anything, this is more like Congress
Speaker 4: in the Justice Department style stuff in order to change
Speaker 4: stuff like that. I don't think you're going to hire
Speaker 4: an attorney to do any of that.
Speaker 18: Man, Why would it fall under a class action? I mean,
Speaker 18: I'm not the only victim here.
Speaker 4: Well, I think, first of all, I think when you
Speaker 4: sign up for the Google stuff or claim your business
Speaker 4: on Google, I mean you're basically saying I agree this
Speaker 4: is all free, and I'm not going to assume you
Speaker 4: I mean, read the four hundred and seventy five thousand
Speaker 4: page doctrine that you agree to. I'm sure they covered
Speaker 4: their ass against what you're saying, that's my point.
Speaker 18: Yeah, but they they verify it, so that means that
Speaker 18: they make a valid right. Yeah, and I have verified
Speaker 18: it many times. Yeah, I'm not getting notice of them
Speaker 18: taking it down.
Speaker 13: Is one of the biggest problems.
Speaker 5: Well, I get what you're saying, Mike. I get what
Speaker 5: you're saying.
Speaker 4: But what I don't get here, I'm gonna ask Brian Burns,
Speaker 4: how long have you owned Compass Insurance?
Speaker 5: Brian twenty two years?
Speaker 4: Has anybody ever stolen your Google page? In other words,
Speaker 4: you type in Compass, it comes up with your reviews,
Speaker 4: your address, your phone number. Has anybody ever taken that over?
Speaker 13: No?
Speaker 4: I just don't know, Mike, of anybody that has been
Speaker 4: taken over multiple times, like you're saying.
Speaker 18: I didn't, Mark, I didn't say that it was taken over.
Speaker 5: I'm telling you.
Speaker 18: That Google Business, Google itself is taking down my business listing.
Speaker 4: I've never That's what I'm telling you, though, Mike, I've
Speaker 4: never heard of that.
Speaker 5: I don't know why they would do that.
Speaker 4: A lot of people use ad words and then don't
Speaker 4: use them for a year or two, and they're they're
Speaker 4: listing never goes down.
Speaker 15: I understand that.
Speaker 1: Boy, Why do.
Speaker 5: You think it's yours? Why do you think Google?
Speaker 18: The reason our calling is?
Speaker 5: Can you point me in.
Speaker 18: The direction of a referral for an attorney? Yes, I
Speaker 18: can look at my legal options.
Speaker 4: Well, yes we can. We absolutely can. I will get
Speaker 4: you that number. In fact, I might even be able
Speaker 4: to get him on the air. Hold on a second,
Speaker 4: I might even be able to get him on the air.
Speaker 4: And then he I bet he agrees with me that
Speaker 4: you're insane. But you know what, I could be wrong,
Speaker 4: But we're going to look into that. And when I
Speaker 4: say you're insane, Mike, I don't mean you're literally insane.
Speaker 4: I'm saying the dollars it would take to even go
Speaker 4: by the time you got to Discovery with Google, you'd
Speaker 4: be four million dollars. But I do want to see
Speaker 4: if we can get an attorney, And I, honest to God,
Speaker 4: do want to see it now. Daisy, you're up next.
Speaker 4: She had a problem in a condo. Hey, Daisy, are
Speaker 4: you the one that fell?
Speaker 11: Yes?
Speaker 5: What happened? Kind of paint a picture of what happened
Speaker 5: the day when you fell.
Speaker 20: Okay, So I was just you know, walking down my
Speaker 20: staircase to you know, take the trash out, and as
Speaker 20: soon as I kind of stepped down the stairs, I
Speaker 20: slipped on ice and I kind of fell all the
Speaker 20: way down down the stairs, and so then I walked weekend.
Speaker 20: It was a holiday weekend, so I kind of just
Speaker 20: laid down all weekend.
Speaker 4: How are you doing now? I mean, is there any
Speaker 4: permanent damage, any broken bones? Did you lose any time
Speaker 4: at work?
Speaker 3: Like?
Speaker 20: Luckily I didn't have any broken bones, which I'm thankful for.
Speaker 5: Okay, how did not been a.
Speaker 20: Long weekend on a holiday weekend? Yes, I would have
Speaker 20: lost out on work because I was not feeling well.
Speaker 4: You would have lost it a lot, but you didn't
Speaker 4: lose it. Correct, You didn't lose any time at work?
Speaker 4: Is that correct, Daisy? I think maybe she knew where
Speaker 4: I was going.
Speaker 5: I don't think she liked that. Did you hear what
Speaker 5: she said?
Speaker 15: Though?
Speaker 4: People say this all the time, Brian Bo, You hear
Speaker 4: it all the time. I would have lost work, or
Speaker 4: my favorite, I could have died. Well, yeah, you could
Speaker 4: have died, but you're talking to me. You didn't die.
Speaker 4: You can't basically get damages for something that might have happened.
Speaker 4: So in your case, and I wouldn't mind getting John
Speaker 4: Fuller in to talk about it, that could be her
Speaker 4: back up. Tell me if that's her real quick, Kelly,
Speaker 4: and I'll bring her back up. It sounded almost like
Speaker 4: she was switching over to bluetooth. But a lot of
Speaker 4: people think you can get damages based on something that
Speaker 4: might have happened.
Speaker 5: There could be trauma there.
Speaker 4: I mean, really, if you think you're gonna die, that
Speaker 4: can change your mental outlook for a long time. You
Speaker 4: might actually have some kind of damages based on anguish
Speaker 4: for that matter.
Speaker 5: But is that her? I can't quite tell that is her. Hey, hey,
Speaker 5: so keep going, keep going?
Speaker 20: So yeah, so I and the reason why so?
Speaker 5: Yeah.
Speaker 20: So I was just you know, I went to throw
Speaker 20: my truck out and then I came back up and
Speaker 20: I just you know, I was just pretty much couldn't
Speaker 20: do anything. And then I just laid down On weekend.
Speaker 20: I didn't feel like I broke anything because I was
Speaker 20: asking people. I told me, you know, to call my
Speaker 20: mom and call everyone, and they like, well, if you
Speaker 20: broke something, you would know, Well.
Speaker 4: What is what is your question for me? Let me
Speaker 4: ask you that, and then I'm going to digest it
Speaker 4: over or break and figure out where we're going to
Speaker 4: go with your call.
Speaker 20: Yes, I guess my question was like, do I have
Speaker 20: grounds to like do something or get like, you know,
Speaker 20: like contact Well, because I contacted my HOA, Yeah, you know,
Speaker 20: and you know they did send over an email in
Speaker 20: writing that says that you know they are responsible for
Speaker 20: the snow removal.
Speaker 5: Sure, but well I got it. I got it. That's
Speaker 5: a good question.
Speaker 4: You want to know if you should get something, I
Speaker 4: get you one hundred percent. Hold on, I promise I'll
Speaker 4: come to you back after the break. Roger has got
Speaker 4: a problem with Panacea, we got a problem with the
Speaker 4: water bill, and then Mike was suing Google. We're going
Speaker 4: to try to get an attorney on Kelly. Remind me
Speaker 4: during the break to give you the guy's number. He's
Speaker 4: not on a referral list. He's very specialized and this
Speaker 4: is basically what he does. But I think he's going
Speaker 4: to think. Mike is not going to do it. It's
Speaker 4: just too much money. Everybody will type.
Speaker 10: Go with a sure thing. Denver's Best Roofer Excel roofing
Speaker 10: dot com. You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up free, no obligation. In comparison,
Speaker 10: call Compass Insurance paying too much much your coverage at
Speaker 10: dozens of insurance companies find out now three all three
Speaker 10: seven to seven to one.
Speaker 5: Help.
Speaker 10: You'll think you're his only customer when you choose Frank
Speaker 10: durand the real estate Man dot com to list your
Speaker 10: home with Remax Alliance three all three nine two zero
Speaker 10: sixteen twenty two.
Speaker 4: All right, three oh three seven one three eight two
Speaker 4: five five. We're gonna have one line open in a second.
Speaker 4: We're gonna line that attorney up for the guy that
Speaker 4: wants to sue Google. But it's gonna take a little
Speaker 4: bit to guys in court. Right now, we're gonna call
Speaker 4: him back as well as the attorney and hopefully.
Speaker 5: Do that next hour.
Speaker 4: There's a lot of people that get upset with these
Speaker 4: magnificently large companies. I mean, Google is basically its own thing.
Speaker 4: I mean, really, it created a verb. How many how
Speaker 4: many places do that? It's crazy Outside of them, it
Speaker 4: would be like going after Tesla for something. I mean,
Speaker 4: you better have the money, you better have the bucks
Speaker 4: as simple as that. But maybe this guy has dealt
Speaker 4: with something that's already happened. I used them for a
Speaker 4: patent in federal court for a patent dispute years ago,
Speaker 4: and he does.
Speaker 5: A lot of stuff like this.
Speaker 4: But I'm telling you right now, the money I spent
Speaker 4: on that lawsuit going after someone that was using my
Speaker 4: intellectual property before we even before before discovery, right up
Speaker 4: to the point where we had probably ten depositions, ten depositions,
Speaker 4: we were already a two hundred thousand dollars.
Speaker 5: Gosh, well a two hundred thousands.
Speaker 6: Were you successful?
Speaker 1: No?
Speaker 6: Okay?
Speaker 5: Well, and I don't even if I do it again,
Speaker 5: would you do it again?
Speaker 4: Because once again, just like just like and we're trying
Speaker 4: to get John Fuller on for Daisy. Just like Daisy,
Speaker 4: you have to prove damages at some point just because
Speaker 4: I use something of yours, you might get slapped with
Speaker 4: some fines and stuff.
Speaker 5: That's a different story.
Speaker 4: But if I if I steal compasses logo, and let's
Speaker 4: say you actually had a patent on a patent, a
Speaker 4: trademark on it, and I used it on my website,
Speaker 4: but I didn't sell insurance and I didn't benefit from
Speaker 4: using it. I didn't make any money. There's nothing I
Speaker 4: can go after. Then I would have to show that
Speaker 4: how I was harmed by it. What you sue me,
Speaker 4: That's exactly what I's That's where I got trapped.
Speaker 5: Yeah, and I could show it.
Speaker 4: But when we got to the point where the amount
Speaker 4: I could show started exceeding the amount I was paying
Speaker 4: the attorney for, that's where you go, holy crap, this
Speaker 4: is just crazy.
Speaker 5: It's futile. There's nothing you could do.
Speaker 8: And I didn't fully even understand what the problem was
Speaker 8: or what he was alleging, like what he was able
Speaker 8: to show us.
Speaker 4: Well, he's saying, he's saying this. I know what Mike
Speaker 4: was saying. He's saying, Hey, just like I was asking. Now,
Speaker 4: you google right now, Compass Insurance. Anybody out there in
Speaker 4: front of a computer on a phone google it. You'll
Speaker 4: see his Google page. It allows his Google reviews, has
Speaker 4: your phone number, has your business hours, has all that,
Speaker 4: and it's you Compass Insurance. So he's saying that when
Speaker 4: he stopped doings, they took it down.
Speaker 5: So when you google his business you never see that anymore.
Speaker 4: But then he'll complain and they might put it back up,
Speaker 4: or if he buys.
Speaker 5: AdWords again, they might put it back up.
Speaker 4: Okay, but I've never heard of that before. I'm not
Speaker 4: saying it never happened. I'm not calling the guy a
Speaker 4: nut well a little bit. But and I say that
Speaker 4: for spending the kind of money I think he's going
Speaker 4: to have to spend. But we're going to get into
Speaker 4: turn of market.
Speaker 7: Could it be as something as simple as that he's
Speaker 7: not paying the fee like some advertising fud don't.
Speaker 4: Get No, it doesn't work like that on the Google part,
Speaker 4: not what he's talking about. Okay, So if you just
Speaker 4: start a business, you know once it's basically in the
Speaker 4: Colorado Secretary of State, I'm not sure what triggers the
Speaker 4: Google movement.
Speaker 5: I don't know. In fact, it's almost probably the opposite.
Speaker 4: It's probably the Google moment triggers everything else at this point.
Speaker 5: But no, it's got no few to do it cost.
Speaker 5: It just pops up.
Speaker 4: In fact, a lot of times you'll search for say
Speaker 4: a small plumber, you know, Fred's Fred and Dick's Plumbing.
Speaker 5: Search for it and it'll have that little Google.
Speaker 4: Thing because it's a real business, and there'll be a
Speaker 4: little thing that says claim this business because they don't
Speaker 4: even know who it is.
Speaker 5: They know it's a business, they know.
Speaker 4: It's out there, probably because it's registered with the state
Speaker 4: or I'm not sure where they get their information.
Speaker 8: But you have to specifically type it in. If you're
Speaker 8: just putting plumbing, you're never going to get to.
Speaker 5: Fred to right.
Speaker 4: That's where AdWords comes from. So how AdWords works. I
Speaker 4: own a plumbing company, Fred Indick's Plumbing company, and when
Speaker 4: people google cheap Plumber's Denver, I want my ad to show.
Speaker 11: Yeah.
Speaker 4: So but I say, okay, if someone puts in plumber
Speaker 4: Denver or Denver cheap plumber, you pick the words whatever
Speaker 4: the AdWords are. What happens is it's basically an auction.
Speaker 4: I say I will pay up to ten dollars for
Speaker 4: to be the number one or number two or number
Speaker 4: three to come up when people google that, and you
Speaker 4: pay for that. But if another company says I'll give
Speaker 4: twenty dollars for that, they're always going to be first.
Speaker 4: And then another company that gives one hundred dollars for that.
Speaker 4: That's how AdWords work. But what AdWords are on Google
Speaker 4: for people that it's probably over some people's hands. When
Speaker 4: you first Google something like Denver Plumber. You're going to
Speaker 4: see paid ads. Those are the AdWords we're talking about.
Speaker 4: Then you'll see actual native results under that.
Speaker 8: Usually on the second third page is when you finally
Speaker 8: get to those though.
Speaker 5: I mean it is, yeah, that's worthless on the third page, right, yeah,
Speaker 5: but that's why you've bet a lot of money. I mean,
Speaker 5: you were in the plumbing business.
Speaker 6: I mean, think about it's going to pay a fee
Speaker 6: to be on it.
Speaker 4: What do you think what do you think your average
Speaker 4: customer acquisition was back then? Think about it, I don't
Speaker 4: care what. Let's say you're a new car dealer. Let's
Speaker 4: say you are a BMW dealer.
Speaker 5: What is your.
Speaker 4: Average cost to get a customer in the door? I
Speaker 4: would guess in a case like a BMW, it could
Speaker 4: be upwards of three to.
Speaker 5: Four hundred dollars. And I'm just just right off the
Speaker 5: top of my head.
Speaker 4: So if you can go in and buy BMW a
Speaker 4: Denver on Google for two hundred dollars and you might
Speaker 4: acquire that customer, and then depending on what your profit
Speaker 4: margin is on the whole thing, that's where you determine it.
Speaker 4: So a plumber that or let's say a furnace guy
Speaker 4: this time of year, their average ticket. I BET's what
Speaker 4: I mean. I bet if it's a repair, it's a
Speaker 4: couple thousand. I bet if it's a replacement, it's fifteen thousand.
Speaker 4: I mean these numbers sound right. Yeah, So what are
Speaker 4: you willing to pay?
Speaker 5: I mean, like, what do you pay? Fifty bucks? You
Speaker 5: pay two hundred? Maybe you do. I mean it all
Speaker 5: comes down.
Speaker 7: To it per customer, per customer, And we started doing
Speaker 7: we were old school back when we had the Yellow Pages.
Speaker 7: We figured it was four hundred and twenty seven dollars
Speaker 7: to acquire a customer twenty years ago.
Speaker 4: Yeah, well you still hadn't it. Yeah, I know, I
Speaker 4: know exactly what you're saying. Okay, spread it out, Okay, Marissa,
Speaker 4: what is going on with this water bill? By the way,
Speaker 4: one line open, three oh three seven one three eight
Speaker 4: two five five, Marissa?
Speaker 5: What's up?
Speaker 16: Oh?
Speaker 21: My name I'm Marissa, and so I'm not sure if
Speaker 21: you were able to help me. But I have two houses,
Speaker 21: one of them I rent and the other one is
Speaker 21: is my owned house.
Speaker 5: And the water bill is currently I'm sorry, Marissa, I
Speaker 5: missed that last part. The water bill is currently it's
Speaker 5: off off.
Speaker 21: Yes, for the owned house. But I'm in a rental
Speaker 21: and I pay water bill for there wait a second,
Speaker 21: wait to say it.
Speaker 4: Wait, well, hold on, Mariss, I need to understand this
Speaker 4: a little more. I thought you were a landlord. You're
Speaker 4: not a landlord, are you.
Speaker 15: No?
Speaker 5: So you own or owned a house where the water
Speaker 5: got turned off for lack of payment? Is that correct?
Speaker 21: No?
Speaker 5: Okay, I'll explained that one first.
Speaker 21: I pay my bill even though I don't think I
Speaker 21: should have to. So, so my my own house is
Speaker 21: really broken and I'm repairing it. Oh, and I have
Speaker 21: a rental right now. So I have two water.
Speaker 18: Bills and.
Speaker 21: They're charging me like a ninety two dollars base fee
Speaker 21: to have the water up.
Speaker 9: And I don't.
Speaker 21: I don't feel like that's that how it should be.
Speaker 21: So I'm just calling you.
Speaker 4: For ye here's the problem. That's probably exactly how they charge,
Speaker 4: and there's nothing you're going to do about it. I'm
Speaker 4: going to have someone verify that. In fact, I'm going
Speaker 4: to have Deputy Bow verify that information during the show.
Speaker 22: Here.
Speaker 5: If you keep listening, what is the water company?
Speaker 21: It's the town of Fowler.
Speaker 5: How do you spell that? I didn't even hear Fowler
Speaker 5: f O U l e R.
Speaker 21: Or Falcon W Fowler s O W l e R.
Speaker 5: Okay, perfect.
Speaker 4: So basically just call up and see even if the
Speaker 4: water's turned off, Bow, do you constantly pay that tab
Speaker 4: because you know.
Speaker 5: You'll have access to their water.
Speaker 4: Basically, it's more of an ax as fee than to
Speaker 4: charge Marissa, I'm gonna tell you when that drives me insane,
Speaker 4: go ahead.
Speaker 21: I do not pay that though they will rack itt
Speaker 21: up every month, and then they could they claim they
Speaker 21: will take my property.
Speaker 4: Well wait, wait, wait, if it's a municipality on the
Speaker 4: water bill, it can happen. I mean it can happen.
Speaker 4: But we're gonna we're gonna dig into that a little.
Speaker 4: But I'll tell you this. There's a lot of people
Speaker 4: like Fort Collins now where you have to use their
Speaker 4: trash company. If you use a different trash company or
Speaker 4: don't have service, you have to pay a fee every
Speaker 4: single month for not using their service. So this is
Speaker 4: becoming more and more prevalent everywhere. But we're going to
Speaker 4: dig into it, Marissa and figure it out both.
Speaker 7: So Marissa, I just they're charging you ninety two dollars
Speaker 7: a month for not using the water yep, is that right?
Speaker 6: Yeah, I'll call get to it. That doesn't seem right
Speaker 6: to me.
Speaker 5: I hope it's a mess.
Speaker 21: Up, like do it feeds like a plant fee like
Speaker 21: there's a whole list of feeds, but it equals out
Speaker 21: to a ninety two dollars base feat and that's if
Speaker 21: your water is shut off, your water is on, it's
Speaker 21: going to be one hundred and five dollars approximately.
Speaker 6: El Marissa, I'll call during the break, call the city
Speaker 6: of our.
Speaker 5: Yeah, we'll figure that out for you. Marissa.
Speaker 4: Just basically keep listening, Kelly, get her information though, and
Speaker 4: then you don't happen to have one of those bills.
Speaker 4: You can take a picture of and test it over
Speaker 4: to us right now, Marissa, Yeah, your name.
Speaker 21: I'm sorry that one.
Speaker 4: Well, I figured I figured hold tight though, hold on
Speaker 4: three oh three seven one three A two five five.
Speaker 4: We got a couple open lines three oh three seven
Speaker 4: one three eight two five five. How about let's try
Speaker 4: Marco Bendinelli Kelly for that slip and fall. I'd love
Speaker 4: to talk to Marco and then issue with Pantasy of Life.
Speaker 4: I left a message for someone I knew there. I
Speaker 4: haven't heard back, but Roger. I promise you're up next
Speaker 4: right here on the Troubleshooter Network.
Speaker 10: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 10: dot com. You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up free, no obligation. In comparison,
Speaker 10: call Compass Insurance paying too much your coverage at dozens
Speaker 10: of insurance companies find out now three oh three seven
Speaker 10: seven to one.
Speaker 5: Help.
Speaker 10: You'll think you're his only customer when you choose Frank
Speaker 10: durand the real estate Man dot com to list your
Speaker 10: home with Remax Alliance three oh three nine two zero
Speaker 10: sixteen twenty two.
Speaker 4: All right, people, two lines open three oh three seven
Speaker 4: one three A two five five.
Speaker 5: I want to hear from you.
Speaker 4: You've been ripped off, taken advantage of hey, by the way,
Speaker 4: Compass Insurance.
Speaker 5: Brian's in with me, Daisy, Hang tight, Aaron Roger.
Speaker 4: I'm coming right to you, but we're still trying to
Speaker 4: get an attorney, Daisy, so hold tight.
Speaker 5: You know attorneys. I was going to say it's Friday,
Speaker 5: they're hard to get, but they're just hard to get.
Speaker 5: I'm just gonna leave it at that.
Speaker 4: We have great attorneys but my god, during the day
Speaker 4: this time, when our show's.
Speaker 5: Live, they're in court hard to get it. Yeah right, well,
Speaker 5: I mean it's crazier they're doing whatever attorneys do, you know.
Speaker 5: But here's the deal. Insurance. Now, how many times did
Speaker 5: I call you bitching about renewals? Oh Man.
Speaker 4: Said, Insurance in Colorado has gone bat crap.
Speaker 5: It's absolutely insane, man.
Speaker 4: And it's is it all purely because it claims in Colorado,
Speaker 4: whether it's all hail or wind or car insurance or
Speaker 4: home insurance, wouldn't you say we have probably had one
Speaker 4: of the largest rate increases this year than ever.
Speaker 8: Yeah, And it's it's more than just that. It's like
Speaker 8: the companies have stopped writing business. You know, a lot
Speaker 8: of them have had shut down new businesses.
Speaker 5: They just they won't take it. They don't want it.
Speaker 8: Yeah, they just And that just tells you, no matter
Speaker 8: what that premium is, that they're not even to get
Speaker 8: their policies because a lot of it is you have
Speaker 8: to get through the insurance commissioner permission to increase deductible.
Speaker 5: And I want to dig into that.
Speaker 4: So if I'm the owner of Progressive and I have
Speaker 4: homeowners and auto insurance, in Colorado, and I have to
Speaker 4: go to them and get my pricing approved.
Speaker 5: Yes, okay.
Speaker 4: So let's say my pricing's approved at the beginning of
Speaker 4: the year and a huge hailstorm comes through like we
Speaker 4: always have and wipes out a ton and I literally
Speaker 4: lose a billion.
Speaker 5: Dollars in Colorado. Yep, So I need to raise rates.
Speaker 4: You can only lose a billion dollars so often, right right, yep.
Speaker 4: So I lose a bill We're not all Boeing who
Speaker 4: somehow loses billions.
Speaker 5: Of dollars going, yeah, and keeps going.
Speaker 4: But so then I go to the commissioner and say,
Speaker 4: I need to raise prices based upon this and you
Speaker 4: can see the actual losses, and they say no, yep.
Speaker 4: Then that company I'm progressive. I go, well, well that's simple.
Speaker 4: I'm not going to sell insurance here anymore.
Speaker 8: Well, and they can't go quite that far because they
Speaker 8: can't just stop, you know, renewing policies again. Then they
Speaker 8: would have a problem with the Insurance commission if they
Speaker 8: just said we're not renewing everything and pulling out, kind
Speaker 8: of like what State Farm did in California.
Speaker 5: Well, how'd they do it?
Speaker 16: Then?
Speaker 8: Well, there was a big issue with that. I mean,
Speaker 8: they did end up trying to pull out, but then
Speaker 8: trying to get back in is when you start having
Speaker 8: a problem. In other words, the Progressive made that drastic
Speaker 8: of an action trying to get back in the state.
Speaker 8: The Insurance Commission would say no.
Speaker 4: Well, and I'd say, in all honesty, I'd say that's
Speaker 4: very fair, because what we would happen then is a
Speaker 4: pick and choose. You would have a really bad hailstorm
Speaker 4: and then look at the actuals and let's say the
Speaker 4: actual areas say well they have a storm like that
Speaker 4: every ten years, whatever it is. They can say, oh, okay,
Speaker 4: well we just missed that one. Now we want to
Speaker 4: get back in exactly.
Speaker 8: And so that part makes sense. But what they do
Speaker 8: instead is they go to their agents say we're not
Speaker 8: taking new business, or they make it so difficult so
Speaker 8: you're only.
Speaker 4: Talking and existing policies. In the scenario we were talking about, yeah,
Speaker 4: we're new a business. They can pull the trigger almost
Speaker 4: instant yeah, and.
Speaker 8: They don't have to file it with the state. They
Speaker 8: just say to tell the agents you're not you know,
Speaker 8: we're shutting down here. We're only going to take you know.
Speaker 8: It's a very pristine amount of business. So that's what
Speaker 8: they did this past year. Now the insurance Commissioner has
Speaker 8: had time to work with these companies to where I'm
Speaker 8: seeing that they're coming back in in twenty twenty five.
Speaker 8: They're going to start opening up again. But they have
Speaker 8: also raised deductibles.
Speaker 4: You know, I'm going to put a challenge out there
Speaker 4: for everybody listening. I'm going to show you how good
Speaker 4: Brian and the Gang is a compass. I don't care
Speaker 4: what insurance you have right now, what insurance? I want
Speaker 4: you to call them up and I want you to
Speaker 4: get what I call an insurance checkup. It's one hundred
Speaker 4: percent free, and I want to hear back from you
Speaker 4: after you call up. We have another two and a
Speaker 4: half hours basically in the show, I want people to
Speaker 4: do the insurance checkup. If you've done it before, I
Speaker 4: want you to do it again. I don't care if
Speaker 4: you have eight Farm, all State, Progressive. I don't care
Speaker 4: what you have. I don't care. What I want you
Speaker 4: to figure out is do you got the right coverage?
Speaker 4: That's the most important thing. And then, second of all,
Speaker 4: can these guys get you better insurance for less money?
Speaker 4: Simple as that, maybe you are facing a new part
Speaker 4: on your renewal to where the roof is no longer
Speaker 4: covered for two or three thousand, but they want, you know,
Speaker 4: to pay you either actual cash value, which could be
Speaker 4: fifteen twenty thousand easily, or a percentage of your main dwelling,
Speaker 4: which can even be higher than that. A lot of
Speaker 4: times when you renew people get tricked. I mean they
Speaker 4: just don't look.
Speaker 8: Well, yeah, and it's understandable they don't know or the
Speaker 8: hardest one is.
Speaker 5: I don't even know what cash value.
Speaker 8: They don't know what that is actual cash value, and
Speaker 8: they slip it in there and they put it. You know,
Speaker 8: there is a statement on the policy, but unless you
Speaker 8: know what you're talking about, you're not gonna even notice it.
Speaker 8: But yeah, if they call, as you know, we're first
Speaker 8: to tell you if what you got is better than
Speaker 8: what we can find. And that happens in this market,
Speaker 8: in this market right now. If someone's been with the
Speaker 8: company for a long time and their policy actually doesn't
Speaker 8: have some of those things, we'll tell them, hey, pu, yeah,
Speaker 8: you don't want to go anywhere.
Speaker 5: I'll touch you.
Speaker 4: They're so honest, it's crazy, But I want you to
Speaker 4: call them up right now, three oh three nine nine
Speaker 4: six nine thousand. Call the gang up over there and
Speaker 4: just do the free insurance checkup. There's zero obligation, there's
Speaker 4: no hard sale. And my favorite part, just like Brian said,
Speaker 4: honest to god, if it's not right for you, they're
Speaker 4: going to say no, stay with State Farms, stay with
Speaker 4: all State.
Speaker 5: Here's why. They'll explain why.
Speaker 4: If you've got better coverage, great, But I'll tell you what,
Speaker 4: Nine out of ten times, this is what we hear
Speaker 4: back in the show. Nine out of ten times I
Speaker 4: call them up. I've got more coverage, better coverage, and
Speaker 4: I'm saving a couple thousand dollars. Of course, depending on
Speaker 4: the different coverages auto home, etc. So you got to
Speaker 4: call them up three oh three nine nine to six
Speaker 4: nine thousand, call them right now, and then we'll during
Speaker 4: the next hour or two we'll get people's results. I mean,
Speaker 4: how long does it generally take when they call O Brian.
Speaker 8: You know it depends on how big the account is,
Speaker 8: but four or five different coveries longer. Yeah, if you've
Speaker 8: got some rental homes and you know that takes longer.
Speaker 8: But if it's something as long as they're not slammed,
Speaker 8: with a bunch of people calling it once, we should
Speaker 8: be able to get back to them within forty five
Speaker 8: minutes or so.
Speaker 4: What are some of the biggest ones you see coming
Speaker 4: from the biggest savings bad insurance? Is there particular companies
Speaker 4: like all State State Farm. I don't want to I
Speaker 4: don't want to prep you with an answer, but yeah,
Speaker 4: I mean where do you see the biggest movement or
Speaker 4: it just all depends.
Speaker 8: Well, I'll tell you the biggest when people call and
Speaker 8: will usually find a better option for them is whenever
Speaker 8: they get a teenage driver added to their policy. Because
Speaker 8: if they're with one of these carriers, and you know,
Speaker 8: it's pretty universal, you get them and you see its
Speaker 8: skyrocketing price, and there's companies that can just that really
Speaker 8: don't surcharge for the same yeah, for that same risk,
Speaker 8: and so we're able to look around and find a
Speaker 8: better deal because you're talking talking about and it's thousands
Speaker 8: and thousands of dollars, oh big time.
Speaker 4: And then some of the commercial stuff you do, yeah,
Speaker 4: like garage keepers for shops out there are contractors, general
Speaker 4: liability or even uh, what's the workman's com Yeah, right,
Speaker 4: I mean all these things people can save a massive
Speaker 4: amount of money. Three oh three nine nine six nine thousand, Roger,
Speaker 4: you're up next, go.
Speaker 10: With a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 11: You don't pay a cent until you're contents.
Speaker 10: Time for an insurance checkup free, no obligation comparison call
Speaker 10: Compass Insurance paying too much your coverage at dozens of
Speaker 10: insurance companies find out now three oh three seven to
Speaker 10: seven to one.
Speaker 5: Help.
Speaker 10: You'll think you're his only customer when you choose Frank
Speaker 10: durand the real estate Man dot com to list your
Speaker 10: home with Remax Alliance. Three oh three nine two zero
Speaker 10: sixteen twenty two.
Speaker 4: All right, three oh three seven one three eighty five
Speaker 4: to five. We got a couple lines open. You've been
Speaker 4: ripped off taking advantage of I do want to hear
Speaker 4: from you. I don't think we've heard anything more about this.
Speaker 5: Shoot, or have we? This guy pops out. He was
Speaker 5: in New York City. What was the insurance company, Brian, Yeah,
Speaker 5: United Healthcare, the CEO.
Speaker 4: Apparently the guy was targeted. Guy was across the street.
Speaker 4: Looks like a hit man, right, I mean.
Speaker 8: It looks like, yeah, they had he had a silencer
Speaker 8: on the gun and then shot and then got on
Speaker 8: an e bike and took off.
Speaker 5: Just walks up bam, bam, kills the guy. I think
Speaker 5: the guy was killed.
Speaker 4: I mean, it sounds like it's a hit man though,
Speaker 4: But I mean, I don't know who hired him, but
Speaker 4: I really think it's gonna come out someone that felt
Speaker 4: very jilted by the insurance company. I mean, maybe like
Speaker 4: your spouse has cancer and they won't improve something. I mean,
Speaker 4: what do you think, Brian, Honest to God.
Speaker 8: Yeah, I mean I guess it could. I mean, I
Speaker 8: guess they could go there. I mean, you wonder if
Speaker 8: it's even something bigger than that they're trying to get
Speaker 8: rid of the CEO.
Speaker 5: Well, now that there's and it's a hit man with
Speaker 5: a silencer. The guy's got a man.
Speaker 8: He looks like a professional. You wonder if it's something
Speaker 8: bigger than that, bigger.
Speaker 4: Than that, I bet god it could be one of
Speaker 4: those deals we never find out. Roger, you got a
Speaker 4: problem with Panacea Life Sciences back in the day, going
Speaker 4: back whatever amount of years we used to advertise for them.
Speaker 5: They sold a CBD product.
Speaker 4: And I assume you're talking about their CBD product because
Speaker 4: I know they do other stuff. Now, Roger, well, I
Speaker 4: know this can't be me. I mean, I'm did boat
Speaker 4: did you can't hear him this time? No, I'll put
Speaker 4: him back on hold because I want to bring him
Speaker 4: back up. There's no doubt about it. So soon as
Speaker 4: we get him, Kelly, let me know we do get
Speaker 4: we're gonna have lines open coming into next hour. So
Speaker 4: if you have been ripped off taking advantage of I
Speaker 4: want to hear from you. Brian was telling me something
Speaker 4: interesting during the last break. We're going to talk about too.
Speaker 4: People that cannot get insure. Give me an idea. Who
Speaker 4: couldn't get insured? People that live in the woods.
Speaker 8: Yeah, exactly, high wildfire, multiple claims. It's there's going to
Speaker 8: be an option for those people.
Speaker 5: And there isn't right now.
Speaker 4: So there's people in Colorado right now that could be
Speaker 4: in million dollar properties that just simply can't get insurance.
Speaker 8: Yeah. And even this solution is which we'll explain, but
Speaker 8: there's some real limitations on it.
Speaker 5: Yeah, So it's not I gotch you. So it's not
Speaker 5: the best solution, but it's something something man that sounds
Speaker 5: like Florida. Really what it reminds me of this Louisiana
Speaker 5: when we're looking for a place out in slie Dell.
Speaker 5: I mean, really, flood insurance comes from the state. Does
Speaker 5: this come from the state. It's kind of kind of
Speaker 5: it's monitored by the state.
Speaker 4: Listen, don't forget the insurance help Center. Give them a
Speaker 4: call now, see how much money you can say Brian
Speaker 4: Burns three three nine ninety six nine thousand, three zero
Speaker 4: three nine nine six nine thousand.
Speaker 5: We got a lot coming up.
Speaker 10: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 10: dot com.
Speaker 11: You don't pay a cent until you're content.
Speaker 10: Leave time for an insurance check up free, no obligation
Speaker 10: comparison call Compass Insurance paying too much your coverage at
Speaker 10: dozens of insurance companies find out now three oh three
Speaker 10: seven seven one help. You'll think you're his only customer
Speaker 10: when you choose Frank durand the real estate Man dot
Speaker 10: com to list your home with Remax Alliance three oh
Speaker 10: three nine two zero sixteen twenty two.
Speaker 13: Yeah, ri.
Speaker 1: Nest need advice? Who you don't have? Come? Runnxious as
Speaker 1: a can. No shoot is gonna help come.
Speaker 3: This is the Troubleshooter Show. No Tom Martino all.
Speaker 4: Right, three oh three seven one three eight two five
Speaker 4: five three oh three Martino, that's the phone number. You
Speaker 4: know what the show is though, This is the show
Speaker 4: that helps you. You've been ripped off, You've been taken
Speaker 4: advantage of, maybe a contractor, maybe a dentist, maybe anything.
Speaker 4: If you need help, we have a list of people
Speaker 4: at referral list dot com. That's right, referral list dot com.
Speaker 4: Like Brian Burns, who's in studio with me. Any insurance
Speaker 4: questions you have, Brian can answer any help you need
Speaker 4: with an insurance company. Brian is such a great resource.
Speaker 4: It's crazy Compass Insurance. We're going to be talking to them.
Speaker 4: But the bottom line is over three hundred million dollars
Speaker 4: three hundred million dollars in cash, merchandise exchanges, refund services
Speaker 4: directly due to this show. The show's been on in
Speaker 4: Denver almost forty five years. If you need help, we
Speaker 4: use the power of the media to go after the scumbags.
Speaker 5: I'll put it like that.
Speaker 4: You know a lot of people go I don't like
Speaker 4: when you call people scumbags. Well, you let me say,
Speaker 4: there's a lot of contractors and dirt bags at our scumbags.
Speaker 4: You know, once you cross the line of dirt bag
Speaker 4: to scumbag, I mean, really, that's something to be said
Speaker 4: for you. Right once you rip off an old lady
Speaker 4: for five or six grand I mean you cross that line,
Speaker 4: you go from just being a dirt bag or just
Speaker 4: being a scumbag, to being a dirt bag scumbag.
Speaker 5: You know what I'm saying.
Speaker 4: And on the Sleeves Brigade, and on the Sleeves Brigade,
Speaker 4: by the way, you want to see the worst of
Speaker 4: the worst, go to Sleeves Brigade dot com. We're gonna
Speaker 4: have John Fuller. Let me go to Daisy real quick. Hey, Daisy,
Speaker 4: we finally have John Fuller lined up. I so appreciate
Speaker 4: you waiting. We're gonna get answers to all your questions.
Speaker 4: She slipped and fell at her condo. The HOA is
Speaker 4: responsible for getting rid of the snow and ice. She
Speaker 4: took a bad spill. She was down for two or
Speaker 4: three days, laying in bed and stuff like that. We're
Speaker 4: gonna have John Fuller on of that. But right now
Speaker 4: we're going to go to Hannah. I do have two
Speaker 4: lines open three zero three seven, one three A two
Speaker 4: five five or three oh three Martino, Hannah, what's going on?
Speaker 5: This sounds horrible?
Speaker 23: Yeah, Hi, thanks for taking my call. My my mom
Speaker 23: called me yesterday and told me that her husband, my stepdad,
Speaker 23: was just behaving very suspiciously the past couple of days,
Speaker 23: and long story short, he believed that he was speaking
Speaker 23: with an employee from mos Fargo, which is who he
Speaker 23: banks with. Oh my god, and they were telling Kim
Speaker 23: that his account was compromised and the only way to
Speaker 23: secure the funds in his account would be to deposit
Speaker 23: them somewhere safe, and they instructed him to withdraw a
Speaker 23: significant amount of money from his account.
Speaker 5: Anna, how did he I want to ask some questions
Speaker 5: before we dive deeper into this. So the scammer called
Speaker 5: them over the telephone, right.
Speaker 23: Yes, Well, what he said is that he logged onto
Speaker 23: his computer the morning of Thanksgiving and he received an
Speaker 23: alert from Microsoft. Is what he thought it was. He
Speaker 23: called the number that popped up on the alert, and
Speaker 23: they encouraged him. They told him to call.
Speaker 14: The bank.
Speaker 23: Now he's telling me he called the number on the
Speaker 23: back of his card. I'm not necessarily.
Speaker 5: Sure, but it doesn't it doesn't matter. So basically, he
Speaker 5: thought he was calling Wells Fargo, and of course he was.
Speaker 5: Now the next question I have is how did he
Speaker 5: pull the funds out?
Speaker 23: He went into the brand Well. Initially they told him
Speaker 23: to go purchase gift cards because it was Thanksgiving, so
Speaker 23: banks were closed, and he went and purchased gift cards
Speaker 23: and provided them the phone number for two thousand dollars
Speaker 23: worth of gift cards. The day after Thanksgiving, they told
Speaker 23: him that he had to go and do out his
Speaker 23: account to ensure the money was safe. So he went
Speaker 23: into a branch withdrew it and went to Grady told
Speaker 23: him to deposit it.
Speaker 5: Where did he deposit it was at another bank.
Speaker 23: It was an ATM inside of a wine store in Colorado.
Speaker 5: Oh my god, And this happened? When did he find out?
Speaker 5: Here's where we get into the emotional side of this.
Speaker 5: I mean, your dad must feel where your stepdad must feel.
Speaker 5: So stupid, It's crazy. What a lot of people don't realize.
Speaker 5: Not only do they rip you off monetarily, they take
Speaker 5: part of your dignity and everything away. Once you realize
Speaker 5: what happened, how is he mentally right? Now?
Speaker 23: He's struggling. He is really you know, he was very
Speaker 23: fearful for the three days he was speaking with this person.
Speaker 23: Because they were telling him that it was a federal investigation,
Speaker 23: he couldn't speak about this with anyone. So, you know,
Speaker 23: my mom called me and told me he was behaving suspiciously,
Speaker 23: and she knew that there was something wrong, but he
Speaker 23: was too afraid to tell her what was going on
Speaker 23: because they just kept pushing confidentiality security, a federal investigation.
Speaker 23: So he is, he's having a really hard time, and.
Speaker 5: We're talking forty thousand dollars.
Speaker 23: Forty thousand dollars cash, two thousand dollars worth of the
Speaker 23: gift cards.
Speaker 5: Now, who have they contacted in Colorado? The fact that
Speaker 5: he knows where the ATM is and what the liquor
Speaker 5: store is says something I would think.
Speaker 23: CBI they sent him that information.
Speaker 5: I understand that. What I'm saying, though, is I think
Speaker 5: CBI and the FBI might be interested in this one.
Speaker 5: Have you guys have they even called the police?
Speaker 23: Well, we tried to call the non emergent I found
Speaker 23: out about this last night. We called the non emergency
Speaker 23: line last night and they told us all we could
Speaker 23: do was file an online report. So we did file
Speaker 23: an online report last night.
Speaker 5: Who do file it?
Speaker 23: Was and I filed.
Speaker 5: Or oh well, that's just great. I mean you might
Speaker 5: as well follow it or file it with I mean, nobody,
Speaker 5: you know, this is the same place it says, you know,
Speaker 5: there's no gangs, there's no problem down here. They're horrible, yeah,
Speaker 5: And I don't mean the poor guys working the beat,
Speaker 5: because those guys are those those people down there, I'd
Speaker 5: freaking leave. They can't even they haven't had the same
Speaker 5: police chief for I don't think they I don't know.
Speaker 4: They're just in shambles down there. They're absolutely horrible. I'm
Speaker 4: wondering if CBI is the call here. I mean just
Speaker 4: because of the amount forty thousand dollars and we know
Speaker 4: where it was deposited, and what we know, will see
Speaker 4: your dad go in, by the way, how the hell
Speaker 4: do you deposit?
Speaker 5: Was it cash? How did he deposit it?
Speaker 23: He did, he had cash and they gave him a
Speaker 23: QR code to scan.
Speaker 4: I think the liquor stores in cahoots. I mean, I
Speaker 4: hate to even see that. You know, that is just
Speaker 4: a gut feeling. But I mean, somebody walks into my
Speaker 4: convenience store, liquor store anywhere, uses my ATM and they're
Speaker 4: sitting there putting forty fat How long does it take
Speaker 4: to put forty thousand into an ATM?
Speaker 14: Yeah?
Speaker 24: Yeah.
Speaker 5: What's the name of the liquor store?
Speaker 23: Foxfield Wine and Spirit.
Speaker 5: Foxfield, Foxfield. And you know, this is just a gut
Speaker 5: feeling of mine my opinion. I find this crazy that
Speaker 5: something that this can happen. And why would the scammer
Speaker 5: pick Foxfield Wine out of anywhere else in the world.
Speaker 5: How far away is that from where the bank location was?
Speaker 23: You know, I'm not I'm not sure what branch she
Speaker 23: went into to make the withdraw, but we live in
Speaker 23: the Denver metro area, so I imagine it couldn't be too
Speaker 23: far now the HTM once I it's a bitcoin ATM,
Speaker 23: is what it is? Oh my god, wine in the
Speaker 23: for store.
Speaker 5: This is insane.
Speaker 4: Hey, Chopper, if you're still listening, I'm gonna put you
Speaker 4: on hold. Chopper, if you're still listening, call in, call
Speaker 4: into the back line. I want to put you on
Speaker 4: air just because of your law enforcement background. We're talking
Speaker 4: forty thousand dollars in cash inserted into a bitcoin for
Speaker 4: a person at risk. I just want to know, is
Speaker 4: this CBI, is this FBI? Who do I put on this.
Speaker 4: Who can we call? I mean, and one more question
Speaker 4: for her, at least for now. What I'd also like
Speaker 4: to know is, Daisy, what day did this happen? Did
Speaker 4: you say the day after Thanksgiving?
Speaker 21: Yes?
Speaker 4: No, I'm sorry, hold on, I'm sorry. I went to
Speaker 4: the wrong line. My bad, My bad, Hannah. Did you
Speaker 4: say the day after Thanksgiving?
Speaker 2: Yes?
Speaker 23: But it was two days. He went in on Friday
Speaker 23: the twenty ninth and did made a deposit. They called
Speaker 23: him again the next day and asked him about any
Speaker 23: other accounts that he may have to figure it.
Speaker 5: He had an.
Speaker 23: Account with the credit union and went and did the
Speaker 23: same thing, and that's how we ended up at the
Speaker 23: forty thousand dollars.
Speaker 5: Oh god, I am sick to my stomach. Hold On,
Speaker 5: we have got to try to help these people out.
Speaker 5: This just happened. I mean, someone needs to go over
Speaker 5: to that liquor store and look into this. We got
Speaker 5: to figure something out. This is I'm open to anybody
Speaker 5: out there that's open to any ideas.
Speaker 4: I want to help these poor people. I am so
Speaker 4: sick of these scammers. Forty thousand dollars. Forty thousand dollars.
Speaker 10: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 10: dot com.
Speaker 11: You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up, freeation comparison call Compass
Speaker 10: Insurance paying too much your coverage at dozens of insurance
Speaker 10: companies find out now three all three seven to seven
Speaker 10: to one help. You'll think you're his only customer when
Speaker 10: you choose Frank durand the real estate Man dot com
Speaker 10: to list your home with Remax Alliance three all three
Speaker 10: nine two zero sixteen twenty two.
Speaker 5: All Right, we have so much going on right now.
Speaker 5: I'll be honest.
Speaker 4: We have a We're going to be doing a little
Speaker 4: undercover operation here in the next half hour forty minutes
Speaker 4: and I'm not going to talk much more about it
Speaker 4: at this point, but we're going to dive into this.
Speaker 4: The other thing we've got cooking is, uh, Brian Burns
Speaker 4: has an example of savings that's incredible. But right now,
Speaker 4: I've got John Fuller Fuller Law. He's actually my personal
Speaker 4: injury attorney that I've used multiple times. John, I already
Speaker 4: know the answer to this, but I think when it
Speaker 4: comes from you, and by the way, John fills in
Speaker 4: for Tom and I, if we both happen to be
Speaker 4: out of town. So, I mean, John knows the show
Speaker 4: inside and out. But on we get this call a lot.
Speaker 4: I'm going to kind of sum it up for you.
Speaker 4: Then you can ask Daisy any questions. But basically, she
Speaker 4: has a condo. A little after Thanksgiving, the day after
Speaker 4: she goes to get her mail or goes to do
Speaker 4: something big slip and fall, she hits ice, hits snow.
Speaker 4: You know, she's hurt, she's injured, and she basically reaches
Speaker 4: out to the HOA and they admit they're supposed to,
Speaker 4: you know, they're responsible for doing the shoveling and getting.
Speaker 5: Rid of the ice. Daisy is a correct so far.
Speaker 4: Yeah, okay, So her question is John, Okay, she didn't
Speaker 4: miss any work because she happened to have the weekend off.
Speaker 5: You didn't end up in the hospital, did you, Daisy?
Speaker 13: No.
Speaker 20: I was told that if I, like, if nothing seems broken,
Speaker 20: you know, like if I wasn't completely dying, I can
Speaker 20: wait to see my primary care doctor. Yep, I should
Speaker 20: wait to see my primary care doctor, which.
Speaker 19: I did, yep.
Speaker 20: And I get an appointment the primary care doctor, and
Speaker 20: you know, she said the same thing, like nothing is broken.
Speaker 4: I got you. So let's just get John involved at
Speaker 4: this point. So, John, this is the same conversation we
Speaker 4: have all the time. It doesn't matter if it's a
Speaker 4: car accident, a slip and fall, anything. I want you
Speaker 4: to kind of tell Daisy how damages work.
Speaker 2: Yeah, that's a great question.
Speaker 16: Mark, And.
Speaker 5: Uh uh did I just lose you? John?
Speaker 2: I have to make sure that you have the damages
Speaker 2: that are you know, that are sufficient enough to justify
Speaker 2: the time and the expense and the uncertainty of a
Speaker 2: potential litigation matter.
Speaker 5: And really what it.
Speaker 2: Comes down to is these kind of cases are very difficulty.
Speaker 2: They you know, they frequently.
Speaker 16: Don't result in a plane in victory.
Speaker 18: And so the only way that we will even.
Speaker 2: Consider taking a slip and fall case is when we
Speaker 2: have serious injuries involving broken bones or surgery of some variety.
Speaker 16: I mean, it has to be something.
Speaker 2: That's substantial, because otherwise they just don't take you seriously.
Speaker 2: And it just doesn't make sense to go into litigation
Speaker 2: for say fifteen hundred or two thousand dollars worth of
Speaker 2: medical bills.
Speaker 5: Yeah, and that's it.
Speaker 20: And I understand that, and I don't want to like
Speaker 20: and there's some thing like I like, thankfully, you know,
Speaker 20: I'm happy that I didn't break anything. At the same time,
Speaker 20: it's kind of like, well, they were negligent, you know,
Speaker 20: as the fact, like it is their responsibility. I pay
Speaker 20: my hoacs Like if I had, if I lived in
Speaker 20: a home and it's snowed and I'm so responsible for
Speaker 20: shoving the shoveling the snow, I pay them. So like
Speaker 20: so like, can I at least tell them, like, hey,
Speaker 20: like I don't have to pay hoaps for the next
Speaker 20: two months or something.
Speaker 4: You can listen, Daisy, you can tell them anything you want.
Speaker 4: But I don't know why they would agree to it.
Speaker 2: Yeah, and here's the really crazy thing about it, Mark,
Speaker 2: that you haven't touched on, But it's worthy of discussion.
Speaker 2: When you're basically showing an HOA for a property that
Speaker 2: you live in, suing yourself.
Speaker 5: Yeah, your dollars go to pay them.
Speaker 2: Really, Yeah, the same rules don't really apply that would
Speaker 2: come into play for a typical premises liability case. In fact,
Speaker 2: that's the only circumstance where we don't use the premises's
Speaker 2: liability statute and instead use the traditional negligent in statutes.
Speaker 2: But I mean, you raise a good point, Yes, being
Speaker 2: responsible for something is you know you're you're correct, they're
Speaker 2: they're on the hook. However, getting them to admit my
Speaker 2: ability and actually get the.
Speaker 17: Checkbook out as a whole entirely different prophesy.
Speaker 4: You know you just John, you just made me. You
Speaker 4: made me think of another aspect to this. Anytime I've
Speaker 4: had a call like this on the on.
Speaker 5: An ho aa, a lot of times when they are
Speaker 5: part of that h away they agree to arbitration, they don't.
Speaker 4: I'm not even sure she could bring a lawsuit. What
Speaker 4: what do you know about that that.
Speaker 16: Could be, that could be a factor.
Speaker 2: That's absolutely.
Speaker 20: Own the condo.
Speaker 4: No, we know you ownt it. That's John's whole thing.
Speaker 4: You're fighting with your own money on both sides. You
Speaker 4: would have an attorney on one side that is fighting
Speaker 4: some of your money on the other side paying for
Speaker 4: their attorney. And I'll tell you something else, John, you
Speaker 4: just made me think of this man.
Speaker 5: It's the same thing I just said. There's a hell
Speaker 5: of a shot.
Speaker 4: There's an arbitration clause you agree to, meaning you can't
Speaker 4: even sue them. But if you do get to court
Speaker 4: and you do end up suing and you do lose
Speaker 4: I guarantee somewhere in that HOA and you agreed to it,
Speaker 4: you're going to pick up their attorney's fees. You could
Speaker 4: end up losing your ass.
Speaker 2: Yea, all that's possible.
Speaker 21: I don't know that an.
Speaker 2: Arbitration provision would be in an HOA document because it's
Speaker 2: kind of a contract of adhesion, and generally when people
Speaker 2: enter into a bring them to contain an arbitration provision.
Speaker 2: It's at least in.
Speaker 16: Theory and arms lie transact from where you have some.
Speaker 2: Negotiability on both sides, got it, But still it's you know,
Speaker 2: you're seeing yourself and so you know, you.
Speaker 16: Definitely want to look at those HOA documents.
Speaker 2: And see what that entails and what rights you have.
Speaker 2: You know, if you get lucky and they want.
Speaker 17: To help you out with some of your out of
Speaker 17: budget expenses, that would be fantastic.
Speaker 24: But generally speaking.
Speaker 16: That's just not the position that these hoas take.
Speaker 17: And and that's why you know, we're forced into almost
Speaker 17: a litigation posture where the damages really do matter, and
Speaker 17: they really become prohibitive in terms of what cases we
Speaker 17: can take and justify person.
Speaker 4: Yeah, and Daisy, there's no there's no hurt in asking
Speaker 4: them if you truly let's say you did lose a
Speaker 4: day of work and just asking them. But last question
Speaker 4: for you, John, in a scenario like that, once let's
Speaker 4: say this, this, this hoa. Once they say, okay, you
Speaker 4: missed the day of work. She only wants two hundred dollars,
Speaker 4: and they give her two hundred dollars. Does that open
Speaker 4: them up? Does that make you understand the question by
Speaker 4: giving her a little would that open them up?
Speaker 16: You know?
Speaker 2: Probably not?
Speaker 5: Ok.
Speaker 2: I mean, you know, negotiations and good thanks efforts and
Speaker 2: stuff like that generally are protected under one of the
Speaker 2: rules of evidence, as you know, as being confidential and stuff.
Speaker 14: Got it.
Speaker 2: But I mean, but they're but but convincing them of
Speaker 2: that is a whole different deal. And most of them
Speaker 2: are just going to say, look, it's all or nothing.
Speaker 2: We're not going to pay a dome, We're not going
Speaker 2: to admit anything. If you want to sue a sue us,
Speaker 2: but we'll see you in court. And then, you know,
Speaker 2: it just kind of polarizes the positions to where that
Speaker 2: financial evaluation has to take place in a small injury
Speaker 2: just rarely, you know, rarely carries the.
Speaker 4: Neys all right, listen, John, I appreciate it as always.
Speaker 4: That's John Fuller Fuller Law. He's my personal injury attorney.
Speaker 4: You know, I hope you never need him. That means
Speaker 4: you were in an accident it was someone else's fault. Uh,
Speaker 4: maybe you've already been in an accident in the last
Speaker 4: week and you now you're thinking of hire an attorney.
Speaker 5: This is a guy. I mean, I don't know how
Speaker 5: else to put it.
Speaker 4: I've used them multiple times, both times maximum policy limits.
Speaker 4: I couldn't have got a better outcome. He's a great guy.
Speaker 4: You deal directly with the attorney. Directly with John three
Speaker 4: oh three five nine seven forty five hundred three zero
Speaker 4: three five nine seven forty five hundred. Listen, put it
Speaker 4: in your phone right now. Put in John Fuller f
Speaker 4: U L L E R. Three oh three five nine
Speaker 4: seven forty five hundred.
Speaker 13: Man.
Speaker 4: We've got all kinds of things going on. Troy has
Speaker 4: a comment on the bitcoin thing. We have Deputy Scott
Speaker 4: on a task right now that's going to be very
Speaker 4: cool to hear about when he gets done. We got
Speaker 4: a question on small Claims Court. We can free up
Speaker 4: Daisy online three please, and then Hannah I want you
Speaker 4: to hang tight for a little bit. In fact, here's
Speaker 4: what I would like to do. Make sure we have
Speaker 4: Hannah's info. I looked at her email. Tell her we're
Speaker 4: going to be reaching back out to her after the show,
Speaker 4: but maybe before the end this show.
Speaker 5: Hopefully hang dit.
Speaker 10: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 10: dot com. You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up free, no obligation. In comparison,
Speaker 10: call Compass Insurance paying too much your coverage at dozens
Speaker 10: of insurance companies find out now three o three seven
Speaker 10: to seven to one help. You'll think you're his only
Speaker 10: customer when you choose Frank durand the real estate Man
Speaker 10: dot com to list your home with Remax Alliance three
Speaker 10: oh three nine two zero sixteen twenty two.
Speaker 5: Oh man, we have got so much cooking, folks.
Speaker 4: Listen, this is what we do. This is like you're helping.
Speaker 4: We're helping. Everybody's out there trying to help each other.
Speaker 4: On the Troubleshooter Show, Troy has a comment on the
Speaker 4: bitcoin scam. We've got a lot going on behind the scenes.
Speaker 4: We have thought at different things. You know Dragon was saying,
Speaker 4: how do you put forty thousand dollars into an ATM?
Speaker 4: That seems crazy? And Brian Burns with Compass Insurance looked
Speaker 4: it up. What you found out? Forty thousand in Chris
Speaker 4: brand New hundreds is what it's about an inch and
Speaker 4: a half thick. There is no machine I know of
Speaker 4: that you're going to put that much into, at least
Speaker 4: at once.
Speaker 5: Maybe he had to constantly do it.
Speaker 4: Then a bitcoin, a bitcoin ATM that you can put
Speaker 4: forty grand into, I.
Speaker 5: Would assume a machine like that is.
Speaker 4: Probably up to no good in general, right, I mean,
Speaker 4: I find it very strange. I'm not gonna pretend to
Speaker 4: understand everything about crypto, but there's something going on here.
Speaker 4: But we've got a lot behind the scenes. But I
Speaker 4: want to ask Brian Burns something. During the break you
Speaker 4: said you're not gonna believe this. So Brian Burns, owner
Speaker 4: of Compass Insurance, these guys have done my insurance for
Speaker 4: I know Brian ten years, fifteen, whatever, it's done for
Speaker 4: a long time time. He shops for me every year
Speaker 4: make sure I can't get better insurance for a cheaper price.
Speaker 4: They shop twenty to thirty different companies. They've even done
Speaker 4: stuff for us for a workman's cop right here at
Speaker 4: the Troubleshooter Network. They do all business stuff, they do everything.
Speaker 4: But I put the challenge out there to call him
Speaker 4: and I'll give the number out again and just give
Speaker 4: them who you have now as an insurance and let's
Speaker 4: see how much money they can save you. And someone
Speaker 4: from your office just called with probably one of the
Speaker 4: best examples ever.
Speaker 5: Yeah, this is a big one. This is not the norm.
Speaker 8: But so they hurt us because we mentioned when you
Speaker 8: have young drivers, teenage drivers on there is a good
Speaker 8: time to shop.
Speaker 4: And let me just say something about that real quick.
Speaker 4: When our kids you are our insurance agent, it's time.
Speaker 4: When Miles turned sixteen, I think we add Progressive. Progressive
Speaker 4: at the time almost punishes you for having a child
Speaker 4: that drives. Our insurance was going to go up so
Speaker 4: much it was crazy. I reached out to Brian. He
Speaker 4: shopped and he found another company at the time that
Speaker 4: was way cheaper, same coverage, way cheaper with the younger driver.
Speaker 4: But you taught me something, you said, well, believe it
Speaker 4: or not, a year from now, Progressive might be cheaper
Speaker 4: than this company on younger drivers. They're constantly changing that
Speaker 4: algorithm or whatever they want to call it. So that's
Speaker 4: why it's so important to shop. But what is this one?
Speaker 5: Okay?
Speaker 8: So this one is they called there with Liberty Mutual.
Speaker 8: They have two teenage kids, they have an auto, a couple,
Speaker 8: rental properties, are really nice home. They're spending a fortune
Speaker 8: on insurance. How much were they spending almost forty thousand dollars? Yeah,
Speaker 8: I feel for them, they were spending that much money. Uh,
Speaker 8: this's not everything. So that's on two rental properties, an auto,
Speaker 8: they and they had they only had one hundred three
Speaker 8: hundred liability, one hundred thousand liability.
Speaker 5: That's it. That's it.
Speaker 8: And they had, you know, a couple, and they had
Speaker 8: three million dollar homes, so got some killer assets.
Speaker 5: So did they have an umbrella? No, they didn't, no umbrella.
Speaker 8: So we shopped, found them much better coverage on the home,
Speaker 8: added an umbrella. Uh, put them with a company or
Speaker 8: quoted them at least with a company called Travelers Insurance.
Speaker 5: So wait a minut.
Speaker 4: So the three hundred thousand what they had before is
Speaker 4: three hundred thousand total liability, no umbrella.
Speaker 8: One hundred thousand per person. So aw hundred acts and
Speaker 8: had one hundred thousand dollars.
Speaker 4: They owned that house outright and got too someone's taking
Speaker 4: their house.
Speaker 8: That's it.
Speaker 5: Bottom less, they're way under it. Sorry to keep you, no, no,
Speaker 5: that's why I'm just it's hard for me to believe
Speaker 5: the coverage they had with the assets.
Speaker 8: It's every time it happens, incredible people will call us
Speaker 8: in their they're multimillionaires and they've got, you know, one
Speaker 8: hundred thousand dollars liability and you're just shocking.
Speaker 4: So they they're paying forty thousand through Liberty Mutual now roughly.
Speaker 8: And now we got them quitted with Travelers, outed an umbrella,
Speaker 8: so an additional million dollars of liability and saved them
Speaker 8: thirteen thousand.
Speaker 5: Oh my god, so we got it for twenty seven thousand.
Speaker 1: It's what.
Speaker 5: In fact, i'll tell you this too, just because I
Speaker 5: know this.
Speaker 4: In order to put that umbrella on their actual homeowners
Speaker 4: probably went to to fifty five hundred.
Speaker 8: Well they're auto insurance did yeah, they're auto insurance went
Speaker 8: to two to fifty five hundred, that's right.
Speaker 4: So now they actually have two hundred and fifty per person,
Speaker 4: ye plus a million and to your two million.
Speaker 8: Of uninsured motorists where they only had one hundred thousand
Speaker 8: before so.
Speaker 5: And now they have that, Oh my god.
Speaker 4: And yeah, so total packt at thirteen grand yep, holy crap.
Speaker 4: Keep those examples coming, people, I'm telling you, and I'll
Speaker 4: tell you once again. You know, I know we have
Speaker 4: a new audience every fifteen minutes. The bottom line is
Speaker 4: if if they can't beat it or or save you money,
Speaker 4: get you more insurance, Brian, I promise, and I know this,
Speaker 4: you'll be the first to tell them, no, you got
Speaker 4: to stay where you're at.
Speaker 8: We tell people, especially in this hard market, we tell
Speaker 8: people that all the time. If they've got a good deal,
Speaker 8: we'll be the first to say, hey, you're doing great,
Speaker 8: call us back next year.
Speaker 5: We'll look again. But it's so important.
Speaker 4: They shot for me every year, every single year. They
Speaker 4: shot for me to try to find me a better deal.
Speaker 4: Now I just got to wait for ADI to be
Speaker 4: off my insurance and I'm I got it made in
Speaker 4: the shade.
Speaker 5: Baby.
Speaker 13: Yeah.
Speaker 8: Well, now you have a car that drives you around,
Speaker 8: so you're not having so many tickets.
Speaker 4: I have zero tickets. Seriously, now stop that. All right,
Speaker 4: here's the insurance help center. Really call them up right now.
Speaker 4: They got people right there. It takes a little bit
Speaker 4: of time, but honestly, they just say that those people
Speaker 4: say thirteen thousand dollars plus they got one million, two
Speaker 4: hundred and fifty thousand dollars more in coverage.
Speaker 5: I mean, get out of here. That's crazy.
Speaker 4: Three oh three nine ninety six nine thousand, three zero
Speaker 4: three nine nine.
Speaker 5: Six nine thousand.
Speaker 4: Put them to the test, seriously, put them to the
Speaker 4: test right now. And if those people are listening, which
Speaker 4: they must be because they called up, call in. I
Speaker 4: want to hear how it went when you talk to
Speaker 4: the guys over there.
Speaker 5: I want other.
Speaker 4: People to hear rear real world experiences. Now, Troy, what
Speaker 4: is your comment on this poor guy that put forty
Speaker 4: thousand into the bitcoin ATM at a liquor store.
Speaker 19: Hey, Mark, these ATMs are basically Nigerian scam machine.
Speaker 5: To what I thought.
Speaker 10: So.
Speaker 19: Yeah, so there are some that mac the amount you
Speaker 19: can posit to, like twenty five k, but this guy
Speaker 19: missed a hit. They sent him to the right machine
Speaker 19: where he put in forty k. Yeah, and there are
Speaker 19: machines that will allow you to put up to fifty
Speaker 19: k into the machine.
Speaker 5: That is unbelievable.
Speaker 4: Man, How long would it take to walk up to
Speaker 4: How many bills can you put in at once?
Speaker 13: Troy?
Speaker 5: Have you ever done it?
Speaker 16: No?
Speaker 19: I haven't done it. If you remember, I called you
Speaker 19: and Tom a couple of minutes back about my aunt
Speaker 19: who has basically destroyed her life with bitcoin. That's really
Speaker 19: how she did it. Yeah, her boyfriend you know, took
Speaker 19: home equity loan and she deposited it all into these
Speaker 19: bitcoin ATM machines.
Speaker 5: And that was I mean, basically lost your money.
Speaker 19: Oh yeah, it's crazy his money.
Speaker 4: Yeah, it's absolutely crazy, Troy, and I really appreciate that comment.
Speaker 4: We're gonna have more information on what's going on with
Speaker 4: that soon and really sorry to hear about that with
Speaker 4: your family. That's crazy, Troy. I gotta take this break.
Speaker 4: We're gonna come back. We got a question about small
Speaker 4: claims court, an issue with Infinity G that never happens,
Speaker 4: and hopefully, hopefully I have an update really soon on
Speaker 4: this bitcoin thing. I can't tell you what's going on
Speaker 4: there because I don't want to put your word out
Speaker 4: on the street.
Speaker 10: Put hold tight, go with a sure thing. Denver's best
Speaker 10: roofer Excel roofing dot com. You don't pay a cent
Speaker 10: until you're content. Time for an insurance check up free,
Speaker 10: no obligation. In comparison, call Compass Insurance paying too much
Speaker 10: your coverage at dozens of insurance companies find out now
Speaker 10: three all three seven to seven to one help.
Speaker 11: You'll think you're his only customer with you.
Speaker 10: Choose Frank durand the real estate Man dot com to
Speaker 10: list your home with Remax Alliance three oh three nine
Speaker 10: two zero sixteen twenty two.
Speaker 11: You know, Brian.
Speaker 4: Burns was asking me something during the break, and we're
Speaker 4: gonna hop back on this. Scott, by the way, Deputy
Speaker 4: A dollar is about five minutes out from somewhere. We're
Speaker 4: gonna have an update here, hopefully at the beginning of
Speaker 4: the next hour on that bitcoin stuff. I'm not saying
Speaker 4: a final resolve by any stretch, but I'm saying we're
Speaker 4: gonna We're gonna spend some time on this one.
Speaker 5: We really are.
Speaker 13: You know.
Speaker 5: I don't know if we can ever get the money back,
Speaker 5: but maybe we can expose kind of what's going on
Speaker 5: for for the bank, by the way, for Wells Fargo
Speaker 5: to allow a guy, an older guy, to come in
Speaker 5: and withdraw forty grand in cash without asking some questions.
Speaker 5: If that's how it went down, and I'm just making
Speaker 5: an assumption off the call's that's horrible.
Speaker 4: I think everybody we were talking about how Walmart and
Speaker 4: King Supers in Safeway if someone if an older person
Speaker 4: goes into buying multiple gift cards or even a younger person,
Speaker 4: it doesn't matter.
Speaker 5: They'll question everything left and right. And I've seen it
Speaker 5: happen my experience with Wells Fargo. If you take out
Speaker 5: more than ten thousand or you know the last questions, Yeah,
Speaker 5: it would be surprised me if they didn't.
Speaker 4: And dollar brought or not dollar. But Dragon brought up
Speaker 4: a good point. You know, there's a lot of times
Speaker 4: you go to grab forty grand, they're simply not gonna
Speaker 4: have the cash on hand. This happened to be on Friday,
Speaker 4: she said, payday, so it's very possible.
Speaker 5: Being a big bank, they did.
Speaker 4: But I mean, forty grand's a lot of inventory to have,
Speaker 4: and that's all cash is to a bank. So we
Speaker 4: were talking about stuff like this, and we're going to
Speaker 4: go to the small claims and the other stuff. So
Speaker 4: Curtis and Arnold, I promise you're next but during the
Speaker 4: break I was talking about, Brian asked me, I went
Speaker 4: down years ago. We had a call and I'll recap
Speaker 4: real quick. The lady's son, she was seventy five eighty
Speaker 4: years old. The son, she was a person at risk.
Speaker 4: The son was spitting in her face I think he
Speaker 4: was around forty years old and threatened to throw her
Speaker 4: down the stairs. She wanted him out because this is
Speaker 4: way pre COVID say, so, did you have to bleep it?
Speaker 5: Damn it?
Speaker 4: I thought maybe I could get away with that, but
Speaker 4: he killed it. Hey, at least I said it to
Speaker 4: the right. So anyhow, the kid's just a total jerk. Now,
Speaker 4: you don't have to bleep that dragon. So but here's
Speaker 4: what happens. I go down there and I get basically
Speaker 4: right in the kid's face.
Speaker 5: He won't leave for me either. The cops won't go
Speaker 5: down there, even though she called him. And finally I
Speaker 5: convinced the cops through a threat to get TV cameras
Speaker 5: down there. They finally do come out, and they really do.
Speaker 5: So he's growing dope, spit in his face, and they
Speaker 5: cuff them and stuff him and he's gone. So it
Speaker 5: worked out. But Brian's ley like how did that go?
Speaker 5: And I did.
Speaker 4: I literally drove down there, knocked on the door. I'm
Speaker 4: live on the air. He's upstairs. He won't come out
Speaker 4: of the room. It's a small little house, and I'm yelling.
Speaker 4: I forget his name, but Mike, hey, Mike Mark Major
Speaker 4: with the Tom Martine Show, why don't you come down here?
Speaker 5: You're spitting in your mom's face. Who spits in their
Speaker 5: mom's face? Blah blah blah blah. And he wouldn't come out.
Speaker 4: You could hear him walking around and doing all this stuff,
Speaker 4: but he just simply wouldn't come out.
Speaker 5: So you asked me.
Speaker 8: Yeah, I just figured through all these times that you've
Speaker 8: you've been so confrontational.
Speaker 5: I popped down on a lot of that yeah.
Speaker 8: Which I just asked. Has he ever been so hunched?
Speaker 8: Have you been assaulted?
Speaker 16: I have not.
Speaker 4: But the scariest one I ever did, full blown meth heads.
Speaker 4: They they stole probably ten grand from this lady. They
Speaker 4: came out, they said they were going to do her
Speaker 4: driveway new cement ten thousand dollars. She gave him five
Speaker 4: thousand dollars down.
Speaker 5: They were ever to be seen again. I still have
Speaker 5: videos on our Facebook at this one, so we couldn't
Speaker 5: get in touch with them. They wouldn't answer.
Speaker 4: So finally what I did is some listeners said, hey,
Speaker 4: his name was Rudy. He said, hey, I think this
Speaker 4: is Rudy's ad on Facebook, Marketplace or whatever it was.
Speaker 4: So I set up a fake sting to where I
Speaker 4: wanted an estimate on my driveway. I just picked a
Speaker 4: random house. I show up, he shows up with his son,
Speaker 4: and when I talk about scary, it was crazy.
Speaker 5: But I'll finish the story after this.
Speaker 10: Go with a sure thing Denver's best rufer excel Roofing
Speaker 10: dot com.
Speaker 11: You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up free, no obligation in
Speaker 10: comparison and call Compass Insurance paying too much your coverage
Speaker 10: at dozens of insurance companies find out now three oh
Speaker 10: three seven seven to one help. You'll think you're his
Speaker 10: only customer when you choose Frank durand the real estate
Speaker 10: Man dot com to list your home with Remax Alliance
Speaker 10: three oh three nine two zero sixteen twenty two.
Speaker 1: Yeah, ripped news need advice? Who you don't have?
Speaker 9: Come?
Speaker 1: Come run in just as as we can.
Speaker 2: Shooter's gonna help coming man.
Speaker 5: This is the Troubleshooter Show.
Speaker 3: No, Tom Martinez, All right, coach, we have got a
Speaker 3: ton going on on the Troubleshooter Show today.
Speaker 4: Three oh three seven one three A two five five
Speaker 4: one open line. Like I said, we've got some stuff
Speaker 4: going on. I'm not gonna bring it up right now.
Speaker 4: We've got someone headed out to something on location to
Speaker 4: do a little research. I'll tell you this much. The
Speaker 4: guy put forty thousand dollars into an ATM. I want
Speaker 4: to know more about this story's going out too. I
Speaker 4: want some video of it. I want pictures of the ATM.
Speaker 4: We might have some questions to ask the clerk. We're
Speaker 4: going to have a lot going on when it comes
Speaker 4: to this poor guy getting scammed out of forty thousand dollars.
Speaker 4: The caller was Anna, and basically your stepfather got a
Speaker 4: phone call saying your bank account was compromised. They talked
Speaker 4: him into going to Wells Fargo with drawing forty thousand
Speaker 4: dollars in cash and basically basically depositing it into a
Speaker 4: bitcoin ATM at a liquor store. Forty thousand dollars deposited
Speaker 4: into a bitcoin ATM, never to be seen again.
Speaker 5: I've got problems with Wells Fargo.
Speaker 11: I don't know.
Speaker 4: I just need to know more about the liquor store
Speaker 4: before I say anything about the liquor store. They could
Speaker 4: be one hundred percent innocent and everything. I have no
Speaker 4: idea they might own the bitcoin machine. I don't know
Speaker 4: how that works, but we have got a lot of
Speaker 4: research to do on that one. Right now, though, I'm
Speaker 4: going to go to who's been holding the longest, which
Speaker 4: is Curtis Hannah, keep hanging in there, one line open,
Speaker 4: three oh three seven one three talk Hey, Curtis, what
Speaker 4: is going on with you?
Speaker 13: Sir Mark?
Speaker 15: I am walking into the Rappa Hoop courts for one
Speaker 15: thirty small claims. Hearing nice, Yeah, I have a procedural
Speaker 15: question that maybe you might have some knowledge.
Speaker 5: Well, I can't give you legal advice, but I might
Speaker 5: have real world advice.
Speaker 13: Yeah, there you go.
Speaker 15: That's all I'm seeking.
Speaker 13: Man.
Speaker 15: So it stems from a car accident and I was
Speaker 15: head on on July third, twenty two by a guy
Speaker 15: that couldn't even he was so housed he couldn't even
Speaker 15: walk or talk.
Speaker 5: No insurance, I assume no he.
Speaker 15: Had insurance, but I filed my claim or excuse me,
Speaker 15: my insurance ubrigradd the claim to his insurance.
Speaker 5: So you're trying to get your deductible back.
Speaker 15: Deductible rent a car and I had a fractured tooth
Speaker 15: that I had to have extracted.
Speaker 1: Oh my god.
Speaker 19: Yeah.
Speaker 15: So uh, anyway, did.
Speaker 5: The guys show up? Is he there waiting as well?
Speaker 5: Or don't?
Speaker 15: I don't see him yet, but it's.
Speaker 5: Probably going to be a no show. He sounds like
Speaker 5: a bomb, but who knows.
Speaker 15: And that's what and that's where this next question comes up,
Speaker 15: is with a judgment, is there any way I can
Speaker 15: compel him through the court to turn it into his
Speaker 15: insurance so I don't have to do interrogatories and chase
Speaker 15: him down for the dough.
Speaker 4: Well, it sounds like the insurance might not pay it.
Speaker 4: I mean, I don't know what they what they're going
Speaker 4: to pay or not, but I mean, you have here's
Speaker 4: what you're going to have to do. Man, it sounds
Speaker 4: like you're going to get a default judgment. Then you're
Speaker 4: gonna have.
Speaker 15: To just oh I have no Yeah, I feel that
Speaker 15: It's just everything's pretty substantiated. Even if he does show,
Speaker 15: I'm going to end up with the judgment well, if.
Speaker 4: He does, okay, that's fine, but listen, if he does
Speaker 4: show that's the best scenario right now, because you want
Speaker 4: to ask the judge that you want to do interrogatories
Speaker 4: right now and then before he leaves, and the judge
Speaker 4: should make him fill it out.
Speaker 5: Then you're going to have his bank account information, all
Speaker 5: of his assets.
Speaker 4: And if he lies on that and you can prove
Speaker 4: he lied, I mean, that's a whole other conversation, they'll
Speaker 4: hook him and book them.
Speaker 14: Man.
Speaker 4: So I mean, you got to you got to make
Speaker 4: sure you do the interrogatories right then and there so
Speaker 4: you don't have to go down and find this cat
Speaker 4: again and reserve him and show up.
Speaker 13: My thought is that he.
Speaker 15: That his insurance company would represent him in this if
Speaker 15: he had simply notified him. Well, trying to take it
Speaker 15: on himself.
Speaker 4: Well, okay, you're you're you're you're thinking two things that
Speaker 4: I don't know the answer to. One does he still
Speaker 4: have insurance with these guys? And then the other is
Speaker 4: did he notify him at all?
Speaker 15: He was insured at the time of the acts.
Speaker 8: Yeah, that's true. Well, and they're aware of it because
Speaker 8: it's been subregated. So it's the claims already there.
Speaker 15: Yeah, and eye contact. I talked with them a couple
Speaker 15: of times about this.
Speaker 5: You know what, Well, hold on, hold on, Brian.
Speaker 4: Maybe the answer is he gets the judgment, whether it's
Speaker 4: default or not, then he goes to that insurance.
Speaker 8: You should have the insurance information because your insurance company
Speaker 8: suprogated because I.
Speaker 15: Spoke with them and tried to prior to mediation try
Speaker 15: to see if they would were interested in avoiding this.
Speaker 4: Wait a second, So you already had mediation with the
Speaker 4: insurance company.
Speaker 15: No, the mediator gave me a compliance report because she
Speaker 15: couldn't contact it.
Speaker 13: Or I got it.
Speaker 15: And so so it's probably going to go to a
Speaker 15: continuance to where we can complete mediation if he does show.
Speaker 15: But it's not in the wrong for me to tell him, hey, man,
Speaker 15: turn this over to your insurance so I get paid
Speaker 15: instead of having to chase you down.
Speaker 4: Well, it doesn't even make sense to me why he wouldn't. Yeah,
Speaker 4: the claims already, that's the point. That's the point I
Speaker 4: don't get.
Speaker 15: But one of Tom's favorites and fam will will not
Speaker 15: discuss anything with me since he hasn't told.
Speaker 5: No, but you'll of course, But That's not what I'm saying.
Speaker 4: What I'm saying is I don't get why this drunk
Speaker 4: didn't talk to the insurance company. Like Bryan said, there's
Speaker 4: already a claim, there is no draw First of all,
Speaker 4: there's zero drawback from him adding in some money for
Speaker 4: a tooth exactly. I mean really, because this could have
Speaker 4: been huge for them. How long ago did this happen?
Speaker 15: July third of twenty twenty two, and I filed I
Speaker 15: filed the paper on this hearing a week before that,
Speaker 15: two years expired.
Speaker 5: Why didn't you just call an attorney when this happened?
Speaker 5: I mean, you have a broken tooth.
Speaker 4: Honest to god, Fuller would have stretched this to twenty
Speaker 4: five to fifty grand well.
Speaker 15: To make me whole with an implant seventy five hundred
Speaker 15: and my thirty five hundred in rental and deductible on
Speaker 15: top of it. Isn't nobody's interested in that low of
Speaker 15: an amount.
Speaker 5: Well, that's that's why you call up someone like Fuller.
Speaker 5: But it doesn't matter. That's it's way past that. That
Speaker 5: just doesn't matter. But in the future, Curtis, call an attorney.
Speaker 15: Yeah, all right, appreciate that.
Speaker 5: Mark, Hey, call us, call us when is this guy?
Speaker 5: When is court man? Is it a two or what?
Speaker 15: I got to get off the horn?
Speaker 4: Call us after if you get out of there, call us, yes, sure,
Speaker 4: I want to know how it goes.
Speaker 5: That's incredible, man, what a what a deal? Talking about that, Thobrien.
Speaker 4: When it comes to insurance, I can't think of any
Speaker 4: reason the insurance company would fight what this guy was
Speaker 4: asking for.
Speaker 8: Yeah, no, and it wouldn't make sense why he would
Speaker 8: want to be sued directly in order to respond to this.
Speaker 8: I mean, just turn it into your insurance. And I
Speaker 8: am curious. Obviously he had to go, but his rental expense.
Speaker 8: I'm wondering if he didn't have rental car coverage, which
Speaker 8: is why it wouldn't be part of the subrogation, or
Speaker 8: it was way over his limit.
Speaker 4: Maybe well I don't know, but once again, I don't
Speaker 4: understand the dollar amount he's talking about it. It doesn't
Speaker 4: even make sense to me why this guy whoever hit
Speaker 4: him wouldn't just get it all handled.
Speaker 8: Well, I agree, but then also why did he not
Speaker 8: have medical payments? But medical payments would have something and
Speaker 8: given them at least if you had five ever five thousand,
Speaker 8: But it was only seventy five hundred. At least it
Speaker 8: would have getten them something.
Speaker 4: That's something people don't get in Colorado. You realize medpay well,
Speaker 4: of course, you know this year the insurance expert put
Speaker 4: people out there medpay you have to have in Colorado
Speaker 4: unless if you decline it. And I don't even know
Speaker 4: why they give you that option, because this you're cheap
Speaker 4: for the most part, right.
Speaker 8: To the state, and it's pretty well the five thousand
Speaker 8: dollars is the minimum unless you decline it. Yeah, it's
Speaker 8: not an expensive coverage.
Speaker 5: No, not at all.
Speaker 4: But what happens is I mean John Fuller told me
Speaker 4: he has never seen a Fred Loyer policy, not one
Speaker 4: that actually has that coverage because when they print their
Speaker 4: documents out that box has already checked.
Speaker 5: That seems kind of scumbagging to make.
Speaker 8: Yeah, yeah, and it's I would say any of those
Speaker 8: high risk companies, they decline all that because they're trying
Speaker 8: they know you well, and they're trying to keep the
Speaker 8: rates as low as possible so that it's all. It's
Speaker 8: all just the cheapest of cheap insurance you can get
Speaker 8: the achievest. I'm dying to hear back from this guy,
Speaker 8: and I went, hey, let's take this break. We're gonna
Speaker 8: come back and talk about an infinity issue, and I
Speaker 8: know Deputy Scott is on scene.
Speaker 5: Hold on. In fact, Scott, call.
Speaker 10: Me go with a sure thing Denver's best roofer Excel
Speaker 10: Roofing dot com. You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up free, no obligation. In comparison,
Speaker 10: call Compass Insurance paying too much your coverage at dozens
Speaker 10: of insurance companies find out now three O three seven
Speaker 10: to seven to one help. You'll think you're his only
Speaker 10: customer when you choose Frank durand the real estate Man
Speaker 10: dot com to list your home with Remax Alliance three
Speaker 10: oh three nine two zero sixteen twenty two.
Speaker 4: All right, boks three IL three seven one three A
Speaker 4: two five five listen. I sent one of our deputies
Speaker 4: out to a liquor store. I don't want to go
Speaker 4: into the name of the liquor store, Deputy Dollar, but
Speaker 4: you heard the entire You heard the entire story and
Speaker 4: went into that liquor store. You sent me some pictures,
Speaker 4: which was great. I still would like you to get
Speaker 4: some video, but we'll talk about that off the air.
Speaker 4: What do you make of this place? I mean, does
Speaker 4: it come off as a normal liquor store? And I
Speaker 4: don't want you to say anything, Just just say what
Speaker 4: you want to say. I guess, what do you make
Speaker 4: of the place?
Speaker 16: Yeah, yeah, Mark, it's a normal liquor store. Actually I've
Speaker 16: been there before. But like the owner is, he's foreign.
Speaker 16: And I was asking. I said, so if I just
Speaker 16: wanted to get like fifty bucks cash out of the machine,
Speaker 16: I said, can I do that? And he said, yeah,
Speaker 16: you can do that. But he thought it was like
Speaker 16: a scam.
Speaker 5: So you asked him about it. You know, we chatted
Speaker 5: a little bit, but you didn't bring up this Britanna's
Speaker 5: dad or stepdad?
Speaker 3: Right?
Speaker 4: Oh no, no, no, no, So tell no, I want
Speaker 4: to hear about to chat with him when he said
Speaker 4: he thought it was a scam.
Speaker 5: I mean, really paint a picture.
Speaker 16: Well, so I said, hey, you know, I'm an older guy.
Speaker 16: I've never seen one of these things before. I said,
Speaker 16: you can buy bitcoin on these things and you said, yeah,
Speaker 16: you know, people come in and do it. He said,
Speaker 16: I don't do it. But I said, that's that's kind
Speaker 16: of interesting. And that was kind of how the conversation went.
Speaker 16: But definitely. It's you know, I sent to the pictures.
Speaker 16: You can post them up.
Speaker 5: There's a phone number. It's Athena Athena.
Speaker 4: I think I'm calling that right, Athena Bitcoin And it
Speaker 4: says there's a phone number below it, which I guess
Speaker 4: is the operator of the machine.
Speaker 5: Yes, and then you know what, Scott, I need a
Speaker 5: better picture. Listen, are you still there?
Speaker 16: Yeah, I'm just across the city.
Speaker 4: I want a better picture. I want a better picture
Speaker 4: of this big stop sign. It looks like it's basically
Speaker 4: it looks like it's like buy or beware on the screen.
Speaker 5: But even if I zoom in on it, I can't
Speaker 5: read it at all. But it says stop.
Speaker 16: Yeah, because I you're all here, I mean, I can
Speaker 16: go back and take more pictures. What is it?
Speaker 5: Can you read it? What does it say?
Speaker 4: It's like the entire eight look at this, Brian, The
Speaker 4: entire at M screen is like a big LCD and
Speaker 4: it says stop.
Speaker 5: But that's all I can read. What does the rest
Speaker 5: of it say?
Speaker 16: Oh? Really, Well, I sent you another picture that just
Speaker 16: showed you know, US patriot as the.
Speaker 4: US Patriot important information exchange a bitcoin the funding of terrorism?
Speaker 4: What does this means for you, when you initiate a transition,
Speaker 4: we will ask for your name, address, date of birth.
Speaker 5: And other information. Right, I don't understand how this old
Speaker 5: guy put forty grand into this thing. For the life
Speaker 5: of me, I don't get it, man, I absolutely don't
Speaker 5: get it. What I really want more than I can
Speaker 5: go ahead.
Speaker 16: It looks like one of those ATMs you stay at
Speaker 16: a bar or restaurant. Yeah, and there is a place
Speaker 16: to enter cash.
Speaker 5: And Scott, do you think you could go over there
Speaker 5: and get me to You think that guy will talk
Speaker 5: to me?
Speaker 16: I think so.
Speaker 5: Yeah, Okay, but make sure listen.
Speaker 16: He's hard to understand, but yeah, I think I'll talk.
Speaker 5: Yeah, but listen, listen.
Speaker 4: This is very important and I'll redo it. But when
Speaker 4: you say, will you talk to him, he's got some
Speaker 4: questions on it. You got to make sure he understands
Speaker 4: he's going to be on the radio. But I'll reconfirm
Speaker 4: that with him. But I need to at least hear it. Yeah,
Speaker 4: I want to ask the guys some question. Head back
Speaker 4: over there, get another picture of that, and then what
Speaker 4: I really want you to do, though, is go up
Speaker 4: to him. It sounds like you guys have a rapport.
Speaker 4: You know, buy the most expensive bottle of Don perry
Speaker 4: On or whatever he has. Make him feel good, and
Speaker 4: then don't try to turn that receipt into me though.
Speaker 4: That's that's your own thing there. But then really butter
Speaker 4: him up and try to get him on the phone
Speaker 4: with me. Okay, man, Yeah, call me back, call me back.
Speaker 5: When you get over there. Just tell him.
Speaker 4: Tell him your buddy on the radio has some questions
Speaker 4: on the bitcoin. I'll then I'll steer the conversation. I
Speaker 4: want to find out if he owns it, who owns it?
Speaker 4: But don't don't get into that. Let me get into that,
Speaker 4: all right, man, I'm gonna drop you. Now, call me
Speaker 4: back when you're over there. Okay, thanks Scott Man. Who
Speaker 4: our deputies get involved? It's crazy, Deputy Bow. You've been
Speaker 4: out to numerous different places on location, numerous. I love
Speaker 4: Brian you have done. Brian's one of our referral list members.
Speaker 4: Compass Insurance. By the way, I got to give this
Speaker 4: number out again three oh three nine nine six nine thousand.
Speaker 4: You want to save money on insurance, you call these guys.
Speaker 4: Do it today and then call us up tell us
Speaker 4: about savings. We already had one, like Brian said, I
Speaker 4: mean it's kind of crazy. The guy's got a three
Speaker 4: million dollar house, couple rentals, a bunch of cars, and
Speaker 4: then teenagers, which are really expensive.
Speaker 5: Right, exactly.
Speaker 4: But you saved the guy thirteen thousand dollars right yep.
Speaker 4: Man got him over a million dollars in better coverage.
Speaker 5: Yep, exactly, yep. And he was with Liberty Mutual Us
Speaker 5: with Liberty Mutual who did you quote from Travelers? This
Speaker 5: is who we a company. Yeah, Travelers is great. Sure,
Speaker 5: Travelers you were going to put me through, but they
Speaker 5: won't do the woods.
Speaker 8: Yeah, I live in the woods. Yeah, they're very particular
Speaker 8: about high fire risk. Though I would be out right away.
Speaker 4: I can't argue with an insurance company on that. Hey, Arnold,
Speaker 4: what is going on with Infinity?
Speaker 14: Man?
Speaker 24: Well, after all of the exotic intrigue you've been involved,
Speaker 24: and I hate to ask a mundane question, but I
Speaker 24: will anyway, please. I have I've been unable to communicate
Speaker 24: with any human being at Exfinity, and this is over
Speaker 24: a period of a couple of months. I lack the.
Speaker 22: Physical mobility or digital dexterity to go to the computer
Speaker 22: or to crawl behind my devices, and all I want
Speaker 22: is to communicate with a human being to remediate a
Speaker 22: couple of problems I'm having with one of the utilities
Speaker 22: I purchased in Comcast.
Speaker 5: Give me an idea I'm wondering. Give me the idea
Speaker 5: of an issue you're having right now with Comcasts you
Speaker 5: want repaired.
Speaker 22: Okay, this is a very simple issue.
Speaker 5: Go ahead.
Speaker 22: I have a television which it keeps giving me the
Speaker 22: greeting from my native country. Everybody's been exposed to the
Speaker 22: French greeting of welcome, and then it gets a message
Speaker 22: that says the software for this unit has not been downloaded,
Speaker 22: so that I'm not getting reception on one of my units,
Speaker 22: and I get intermittent, sporadic good service.
Speaker 5: Hey, Arnold my Landlan Arnold. Let me let me ask you.
Speaker 5: So the first part we're talking about is the TV.
Speaker 4: So you have Infinity or you have Comcast, I should say, right, yeah,
Speaker 4: So could the problem be and I'm just asking, could
Speaker 4: the problem be the actual TV or the smart TV
Speaker 4: needs an update?
Speaker 5: How do you know it's Comcast related?
Speaker 22: Because it was working just fine and then I didn't.
Speaker 22: I don't use it real often.
Speaker 5: Can you could you actually watch TV?
Speaker 13: On there.
Speaker 22: Oh yeah, I could. I can't watch TV right now. No,
Speaker 22: I'm getting a I'm getting the greeting that they give
Speaker 22: you when the box is not funking.
Speaker 5: Arnold, can you send me?
Speaker 4: Do you have a phone where you could take a
Speaker 4: picture of that and text it to me, just so
Speaker 4: I could look at what you're looking at?
Speaker 13: Oh?
Speaker 4: Yeah, I can do that, right hold on, hold on,
Speaker 4: I'm gonna come back to you after this, Kelly, Let's
Speaker 4: get that text from him. I want to see what
Speaker 4: this error is. But here's the good news. On and
Speaker 4: I'll tell you the good news. We have got what
Speaker 4: we call angels at Comcast. But I want to make
Speaker 4: sure it's a Comcast issue, even though I know you're
Speaker 4: convinced it is. But hold on, we're gonna dive back
Speaker 4: into that. But get Kelly that picture over this break.
Speaker 5: Please, please, please, and thank you.
Speaker 10: Go with a sure thing Denver's best rufer excel roofing
Speaker 10: dot com. You don't pay a cent until you're content.
Speaker 10: Time for an insurance check up free, no obligation. In comparison,
Speaker 10: call Compass insurance paying too much your coverage at dozens
Speaker 10: of insurance companies find out now three all three seven
Speaker 10: to seven to one help you'll think you're his only
Speaker 10: customer when you choose Frank durand the real estate man
Speaker 10: dot com to list your home with Remax Alliance three
Speaker 10: all three nine two zero sixteen twenty two.
Speaker 5: We were talking about spam over the break. Spam kind
Speaker 5: of gives me the HEBGVS. I don't know about you,
Speaker 5: but if it's meat and it's in a can marks
Speaker 5: out simple as that man. And when I start talking
Speaker 5: third person like that, you know I'm upset.
Speaker 8: Well, you're trying to separate yourself from the thought of
Speaker 8: these meats in a can, like tuna fish.
Speaker 5: So my beautiful wife Suzanne texted Brian ask Mark about spam.
Speaker 5: She knows it's like I can't even like the problem
Speaker 5: is I start picturing the can. I'm not even sure
Speaker 5: I've ever seen what's in the can, but I think
Speaker 5: it's like a paste, right. It's not like it's not
Speaker 5: like a Vianna sausage where it's this hardcore thing.
Speaker 8: No, it's probably looked more like it's like a Oh
Speaker 8: that's even more. It's like it's got a little gelatine
Speaker 8: around it too.
Speaker 5: It's like catfood.
Speaker 4: Hey, have you noticed on a side note real quick,
Speaker 4: this is kind of crazy. Dog food has become so
Speaker 4: crazy expensive, some of this frozen or not frozen, refrigerated stuff.
Speaker 4: I think Costco had one of these coolers in there
Speaker 4: next to the dry dog fin they have dog food
Speaker 4: in there. It's like five bucks a pound. I mean,
Speaker 4: think about that.
Speaker 5: What the hell's in that?
Speaker 8: My wife makes our dog food? Oh god, and I'm
Speaker 8: not kidding. She gets ground turkey and hamburger. It is
Speaker 8: a it's a several hour job.
Speaker 5: What kind of dog is this? It's just a little longer.
Speaker 5: Talk the dog better, the dog better worked for you
Speaker 5: at Compassed Insurance?
Speaker 8: A great dog? But no it does not.
Speaker 5: But how long has she been Okay, did the dog
Speaker 5: have a health problem that brought this up?
Speaker 13: No?
Speaker 5: She just from day one?
Speaker 8: You got day one.
Speaker 5: It's been probably the conversion from I do.
Speaker 8: I don't know if she saw something on Instagram and
Speaker 8: then it's like, you know what, I'm going to start
Speaker 8: doing this. So she makes the dog food. But I'm
Speaker 8: telling you it takes hours. Now it's good for about
Speaker 8: a month. Like we we freeze all of it and
Speaker 8: then she just like puts one in there. You got dogs,
Speaker 8: we had she passed away a few years.
Speaker 5: Did you cook a dinner? No, you did not.
Speaker 8: Our dog is a Pekinese shiitsu.
Speaker 5: That's what we have. It's a pekaboo sheetsu.
Speaker 8: Yeah, yeah, you know we would you know, she would
Speaker 8: get some pizza if we had pizza.
Speaker 5: We're talking.
Speaker 8: This is a full blown this is all she has.
Speaker 5: She loves it. Would as long as it was hot.
Speaker 5: Does she serve it.
Speaker 8: Hot it has warmed up?
Speaker 1: Would eat it?
Speaker 15: Yeah?
Speaker 21: Yeah?
Speaker 5: Thing real quick? What the hell did Okay? So is
Speaker 5: the dogs eating what is it? Turkey and potatoes, all
Speaker 5: sorts of vegetable vegetables and what do you have it?
Speaker 5: It's like, Brian, here's your hot guy, here's.
Speaker 8: Your look at the food. I think I'll take it.
Speaker 5: Here's your happy meal. Yeah see that I would Okay, Susan,
Speaker 5: she wouldn't do it. She just wouldn't do it. I
Speaker 5: don't think so. I don't think so. I don't think so.
Speaker 5: Maybe for deem of the little dog, but I don't
Speaker 5: think so. I really don't.
Speaker 13: Now.
Speaker 5: I hate to say it, but then I can get
Speaker 5: you the recipe. Okay, okay, Brian, game on, oh, game on?
Speaker 5: And if your wife ever wants to know about different
Speaker 5: Hawaiian islands. And you know, I do know someone that
Speaker 5: does that. Though. Guess who my mother. My mother cooks
Speaker 5: for her little she makes dog food. She may well,
Speaker 5: it's like what you're describing. It's not dog food. It's
Speaker 5: human food. Yeah, it's one hundred percent human food. And
Speaker 5: that dog but this dog only weighs like I mean,
Speaker 5: it's like the size of this cup. I mean, it's
Speaker 5: like the smallest dog in the world. And I don't
Speaker 5: know much it eats. It probably eats like a pepperoni
Speaker 5: and it's good. But it's human food, I assure you,
Speaker 5: all right, Arnold, back with the Comcast issue. G's I
Speaker 5: started thinking about spam and I forgot where I left
Speaker 5: off with this poor guy and then Deputy Scott, I
Speaker 5: was hoping, was going to call back in and have
Speaker 5: that guy from the liquor store on. But Arnold, with Comcasts.
Speaker 5: Did you send that picture over to Kelly? Kelly, did
Speaker 5: we receive it?
Speaker 13: Oh?
Speaker 5: We did get it. Send it over to me. Are
Speaker 5: you sending it now, hey, Arnold? Yeah, I'm looking at this.
Speaker 5: I'm looking at this picture. I want to see what
Speaker 5: I think about. I'm waiting for Kelly to send it. Oh,
Speaker 5: come on now, can we play some of that? Uh?
Speaker 24: Dude, dud dude, dude, dudeoo dude, Well you know the
Speaker 24: new problem is.
Speaker 15: Oh there it is there.
Speaker 1: It is just like that.
Speaker 5: Wait, where is it, Kelly?
Speaker 16: Where is it?
Speaker 5: She's trying? She probably forgot my email. There it is
Speaker 5: now I can look at it. Let's take a look
Speaker 5: at this picture. So this poor guy calls in and
Speaker 5: every time he goes to use this particular TV. Wow,
Speaker 5: this is a weird thing to see. Oh my god, Hey,
Speaker 5: Brian Burns, come over and look at this. Bo Look
Speaker 5: at this. I've never seen. I don't think this is
Speaker 5: a Comcast Air. Why do you think this is Comcast? Uh?
Speaker 5: Does that look like a Comcast Air to you? Dragging
Speaker 5: or you looking at it in there? Have Kelly pull
Speaker 5: it up? Any of you guys here, You guys know
Speaker 5: your way around all this stuff that does not look
Speaker 5: like a Comcast Air. Yeah, even the corner that doesn't.
Speaker 5: It doesn't look like what does that say in the
Speaker 5: top right corner.
Speaker 22: The logo top right corner says that's Pace.
Speaker 5: But what is Pace?
Speaker 22: I don't have a clue, Mark.
Speaker 5: I don't know what pace where do you live?
Speaker 8: Is that a two TV?
Speaker 5: I think it is Mark Mark.
Speaker 15: Yes, sir Mike, you.
Speaker 22: Have delegated me by referring to me as that poor guy,
Speaker 22: and now you're accusing me of having some anachronistic TV.
Speaker 5: That was Dragon. That was Dragon. I never even thought
Speaker 5: it was a two TV.
Speaker 1: I thought it was.
Speaker 5: Where do you Where do you live?
Speaker 24: Man?
Speaker 22: I live in I live in the geographic center of Greeley.
Speaker 22: Oh God, And I haven't had this for a heck
Speaker 22: of a long time. The first the first message it
Speaker 22: gave me was French and English, which said the English
Speaker 22: was welcome. I know the French because I think I
Speaker 22: figured it out.
Speaker 5: Guys, I think I I think I figured it out.
Speaker 5: You're not actually looking at your TV, You're looking at
Speaker 5: a cereal box.
Speaker 22: Well, I'm going to order the prize. Mark.
Speaker 8: Though, if it tells you to go to a bitcoin
Speaker 8: at M, don't do it.
Speaker 20: Don't do it.
Speaker 5: Please.
Speaker 4: Hey, in all seriousness, I don't think that's Comcast. So
Speaker 4: if I if I call up one of our angels,
Speaker 4: I don't think we'll be able to do anything. But
Speaker 4: what I would like to do is get someone to
Speaker 4: come out and get you fixed up. I just when
Speaker 4: you said Greeley. If you were in the tech center,
Speaker 4: I would have headed out after the show. But I'm
Speaker 4: not headed out to Greeley after the show under any circumstance.
Speaker 4: Who do we know that lives in Greeley? Any deputies?
Speaker 5: I don't think we do.
Speaker 6: Are any contact best buy markup to get a geek
Speaker 6: squad out there. Yeah, there's a best Buy it.
Speaker 5: The Greeley mall. Yeah, I don't like best Vibe. Okay,
Speaker 5: I'm trying to think who we could put on this.
Speaker 5: For the life of me, this is the weirdest message.
Speaker 22: Hold on, man Mark. The larger problem is that if
Speaker 22: anybody attempts to communicate with Comcast or Exfinity.
Speaker 4: Yeah, but I can get I can get through to it.
Speaker 4: Oh wait, wait, wait, you just solved my problem.
Speaker 11: Hold on.
Speaker 5: I'm going to take this error message and send it
Speaker 5: to my service technician Angel right now at Comcast and
Speaker 5: see if he's ever seen it before. So hold on,
Speaker 5: we got to take this break. I'm gonna send it
Speaker 5: to Tom.
Speaker 10: Go with a sure thing Denver's best roofer Excel roofing
Speaker 10: dot com. You don't pay a cent until you're content.
Speaker 10: Time for an insurance checkup free, no obligation comparison call
Speaker 10: Compass Insurance paying too much your coverage at dozens of
Speaker 10: insurance companies find out now three O three seven to
Speaker 10: seven to one help. You'll think you're his only customer
Speaker 10: when you choose Frank durand the real estate man dot
Speaker 10: com to list your home with Remax Alliance three oh
Speaker 10: three nine two zero sixteen twenty two.
Speaker 5: All right, so listen, Arnold.
Speaker 4: During the break, Brian with Compass Insurance started digging into
Speaker 4: some stuff.
Speaker 5: Listen to this man. You were right. It is a
Speaker 5: Comcast issue, Brian. Would you find and where was it?
Speaker 22: Yeah?
Speaker 8: It's all over their community pages. It sounds like this
Speaker 8: is a problem that occurs whenever the box itself updates.
Speaker 13: Got it?
Speaker 8: This error can occur. But everything I'm reading is what
Speaker 8: you have to do is get a new box.
Speaker 5: It bricks it.
Speaker 4: It probably does a update to the main memory which
Speaker 4: operates the operating system, and at brick. Here's what we're
Speaker 4: gonna do, Arnold. This is kind of good news because
Speaker 4: now I know it's a Comcast issue, and I know
Speaker 4: who to send it to.
Speaker 5: Tom. We're gonna send over. We need your address, your
Speaker 5: account number whatever you can provide us, and I'll make
Speaker 5: sure you guys you get a new box pretty quick.
Speaker 16: All right, man, fantastic, thank you, Yeah you got it.
Speaker 4: Hold on, though, make sure Kelly's got all your vitals.
Speaker 4: Robert has a comment on that. Real quick, Robert, were
Speaker 4: you going to say the same thing Brian did?
Speaker 16: No, Mark, Actually, what what I do with mine does
Speaker 16: that is I just power cycle it. I unplug it
Speaker 16: from in the back of the box and then it
Speaker 16: goes through its reset mode.
Speaker 4: Let me hold on, let me ask hold on, let
Speaker 4: me ask Kelly real quick. Has a guy recycled it?
Speaker 4: She's talking to him getting the info. Has the guy
Speaker 4: unplugged it and turned it back on. We're trying to
Speaker 4: figure that out.
Speaker 8: That is the first thing it says. But I assumed
Speaker 8: he had done that. But the on these ones I'm reading,
Speaker 8: they're saying that they've done this and it didn't fix us,
Speaker 8: so they had to get a new box. But yeah,
Speaker 8: you're right, that would be the first thing to do.
Speaker 5: Oh, definitely. And maybe the new box is even easier
Speaker 5: to use. I mean, who knows.
Speaker 4: But thanks for that, Robert. I really appreciate that. I
Speaker 4: love when everybody chimes in and helps out, Hey, I
Speaker 4: do want to finish up with something though, Compass. We're
Speaker 4: gonna listen. We've got a lot to pick up on tomorrow,
Speaker 4: a lot. We've got what's going on with this bitcoin
Speaker 4: ATM The guy puts forty thousand dollars in gets scammed
Speaker 4: on that, and then we have an update. In fact,
Speaker 4: bo real quick, we had a call this morning where
Speaker 4: the lady who had to pay ninety two dollars a
Speaker 4: month with the water shut off. In other words, they basically,
Speaker 4: if you didn't want water service the town of.
Speaker 7: What Fowler, Town of Fowler, the town of Fowler, miles
Speaker 7: east of Pleblo. So I called the city manager. Yeah,
Speaker 7: and uh, they were very nice.
Speaker 6: Their name was Cindy told me.
Speaker 7: The whole story bottom line. The bottom line is there's
Speaker 7: they have to maintain the tap fee whether you use
Speaker 7: the water or not.
Speaker 5: I knew it was gonna be that, but it's extraordinary
Speaker 5: that it's ninety two dollars.
Speaker 7: It's ninety two dollars. But it's interesting they actually get
Speaker 7: a separate tap in for gray water. Wow, and that's
Speaker 7: only thirteen dollars a month, boy for unlimited use of water.
Speaker 7: So this is interesting, I said, Cindy, do you guys
Speaker 7: get a lot of complaints from your citizens on this?
Speaker 7: And she says, our phone rings off the hook. She
Speaker 7: gave some advice. She says, the people a Fowler need
Speaker 7: to elect new city council members so they can get
Speaker 7: the lawn change.
Speaker 4: They should, they very well should. Now listen Brian Burns
Speaker 4: Compass Insurance. Everybody out there, I have been using Brian
Speaker 4: at least ten years, if not fifteen. He shops our auto,
Speaker 4: he shops our home. He shops our RV insurance, our
Speaker 4: business insurance.
Speaker 5: What else do I have?
Speaker 4: Our motorcycle insurance, our trailer insurance. He shops all of
Speaker 4: our different coverages every year. Always make sure we have
Speaker 4: the proper coverages for who we are and what we do,
Speaker 4: just like he will for you. And on top of that,
Speaker 4: make sure we have the best pricing. All you have
Speaker 4: to do is call up. Just call them up now,
Speaker 4: give them the basic information they need, basically who you
Speaker 4: have now, and they'll tell you exactly what information and
Speaker 4: where to get it, and they're gonna see if they
Speaker 4: can beat it. I promise you it'll be the best
Speaker 4: few minutes you ever spent We've already had one guy
Speaker 4: today that's saved.
Speaker 5: Thirteen thousand dollars. Yep. Did we have any other examples yet?
Speaker 8: I mean I'm looking at these, they're all, you know,
Speaker 8: what you would assume normally, yeah, thousand, yeah, eight hundred two,
Speaker 8: one thousand on the people that we actually have moved
Speaker 8: from there. But to your point, what separates us as
Speaker 8: once you're with us? We do this every year.
Speaker 5: Oh and not one else like that.
Speaker 8: I'm telling you companies don't do that, but we continue
Speaker 8: to do it every year at renewal.
Speaker 4: I so wish I explained that better throughout this show.
Speaker 4: He's absolutely right, that's not just what you get.
Speaker 9: Now.
Speaker 4: Every year they're gonna make sure maybe aggressive when you
Speaker 4: have that sixteen year old kid that starts driving, your
Speaker 4: insurance goes up twenty times, But Safeco might be a
Speaker 4: lot cheaper. That's just an example, or after a hailstorm
Speaker 4: or anything. Insurance companies change all the time. You can
Speaker 4: save big money by shopping. But he's right, most agents
Speaker 4: don't shop everybody every year. It's too much of a
Speaker 4: pain in the ass.
Speaker 5: It's a lot of work to do it and then
Speaker 5: automatically do it three oh three nine nine six nine thousand.
Speaker 4: Please call them up. There's no high pressure. They give
Speaker 4: you nothing but the facts. If where you are is
Speaker 4: where you should be, they'll tell you. And I want
Speaker 4: to hear back from you. Please you can call right
Speaker 4: on the air and give me your thoughts. Three oh
Speaker 4: three nine nine six nine thousand. Dragon, Thank you, Kelly,
Speaker 4: thank you, Deputy Bow, Deputy Scott out there. Love you, Chopper,
Speaker 4: Brian Burns. We'll see you next time on The Troubleshooter Show.