WEBVTT 1 00:00:05.440 --> 00:00:10.800 Ripped off that news who you don't have. 2 00:00:12.960 --> 00:00:17.160 Come Running's just as fast as we can show Shooter's 3 00:00:17.280 --> 00:00:19.440 gonna help coming man. 4 00:00:20.160 --> 00:00:24.440 This is the Troubleshooter Show. No Tom Martinez. 5 00:00:25.000 --> 00:00:27.359 Welcome my friends to the only show if it's kind. 6 00:00:27.359 --> 00:00:31.000 We're here to solve problems, answer questions, take complaints. Our 7 00:00:31.000 --> 00:00:33.799 goal in life is to make your life just a 8 00:00:33.840 --> 00:00:36.520 little bit better. You've been ripped off. Maybe a contractor 9 00:00:37.039 --> 00:00:38.920 took four or five grand, said he was going to 10 00:00:38.960 --> 00:00:42.000 show up and get that basement looking brand new and beautiful. 11 00:00:42.280 --> 00:00:45.399 Never shows up, takes your money. This is the show 12 00:00:45.479 --> 00:00:48.159 for you. Maybe you've got a landlord trying to raise 13 00:00:48.200 --> 00:00:50.399 your rent for the second time in one year. By 14 00:00:50.399 --> 00:00:52.600 the way, did you know you can't do that anymore 15 00:00:52.600 --> 00:00:53.719 in the state of Colorado? 16 00:00:54.200 --> 00:00:55.920 This is the show for you. 17 00:00:56.280 --> 00:01:01.000 The bottom line is over three hundred dollars cash, merchandise 18 00:01:01.039 --> 00:01:05.319 exchanges refunds directly due to this show. You got any 19 00:01:05.359 --> 00:01:07.400 issues I want to hear from you right now? Three 20 00:01:07.560 --> 00:01:11.799 zero three Martino, It's that simple. Three zero three Martino 21 00:01:11.959 --> 00:01:15.359 or three oh three seven one three eight two five five. 22 00:01:15.439 --> 00:01:19.040 You can always email us at help at troubleshooter dot com. 23 00:01:19.040 --> 00:01:21.760 By the way in studio with me as we sit 24 00:01:21.879 --> 00:01:25.359 right now, Brian Burns, Compass Insurance. 25 00:01:25.879 --> 00:01:27.200 How are you, sir. I've got a lot. 26 00:01:27.280 --> 00:01:29.760 I've got some questions for you coming up real soon 27 00:01:30.040 --> 00:01:34.480 because I dealt with something yesterday with my insurance company, Safego. 28 00:01:35.000 --> 00:01:37.599 It was the appraisal process, and I'm going to tell 29 00:01:37.640 --> 00:01:38.519 you how it went. 30 00:01:38.400 --> 00:01:40.280 And I'll bring that up. And then we have Deputy 31 00:01:40.319 --> 00:01:43.120 Bow to my right. I know Dmitri's on the way in. 32 00:01:43.239 --> 00:01:45.319 What's going on with you? Bo all? 33 00:01:45.439 --> 00:01:47.120 Just working four or five cases? 34 00:01:47.200 --> 00:01:50.200 You got some good stuff going. We got some good updates. 35 00:01:50.239 --> 00:01:51.879 I don't want them right now, but you have some. 36 00:01:52.159 --> 00:01:54.120 I got a couple I learned the show. 37 00:01:54.319 --> 00:01:58.879 Now listen, I have a prediction. You ready for this. 38 00:01:59.760 --> 00:02:03.840 I'm pretty good with my predictions. I really am. United 39 00:02:03.879 --> 00:02:06.680 Healthcare CEO was killed this morning in front of a 40 00:02:06.760 --> 00:02:09.520 hotel in New York City. If you heard this, Brian, 41 00:02:10.479 --> 00:02:14.800 United Healthcare ceo. They know nothing. They haven't come out. 42 00:02:15.039 --> 00:02:18.120 Apparently the guy was across the street. He had a 43 00:02:18.159 --> 00:02:21.400 mask on, a hat on. It looked like he was 44 00:02:21.439 --> 00:02:24.240 waiting for this guy to come out. The second this 45 00:02:24.319 --> 00:02:28.319 guy came out, the guy runs over shoots him. Twice. 46 00:02:28.360 --> 00:02:31.919 The guy's dead. He actually I think lived to the hospital. 47 00:02:31.960 --> 00:02:35.840 So whether or not the CEO had any idea was conscious, 48 00:02:35.919 --> 00:02:37.919 I have no idea. He might have told cop something, 49 00:02:38.120 --> 00:02:41.039 but he died very quickly, so he's not with us anymore. 50 00:02:42.000 --> 00:02:46.280 I am so sure that what happened. Now, listen to 51 00:02:46.319 --> 00:02:46.840 this man. 52 00:02:47.919 --> 00:02:54.080 I think someone's wife or kid was denied something, some 53 00:02:54.240 --> 00:02:59.039 kind of I don't know, medical procedure, maybe medication they 54 00:02:59.039 --> 00:03:03.919 couldn't afford, and they blamed this guy directly, and they 55 00:03:03.919 --> 00:03:06.520 were getting their pound of flesh. I'm almost sure of it. 56 00:03:06.919 --> 00:03:10.680 This looks so targeted it's crazy. Now, what else could 57 00:03:10.680 --> 00:03:13.319 it be. He might have been having an affair, possibly 58 00:03:13.719 --> 00:03:17.719 an affair with somebody's wife, and then that husband did it, 59 00:03:17.759 --> 00:03:21.120 but I don't think so. I think this was the 60 00:03:21.240 --> 00:03:27.319 insurance United Healthcare didn't pay for something or didn't authorize something, 61 00:03:27.639 --> 00:03:29.680 and some of these things we all know can be 62 00:03:30.319 --> 00:03:34.360 hundreds of thousands of dollars, or they just simply won't 63 00:03:34.439 --> 00:03:35.560 authorize some period. 64 00:03:35.639 --> 00:03:39.039 End of story. I think something like that happened, and 65 00:03:39.120 --> 00:03:41.680 I think we're gonna find out pretty quick. 66 00:03:41.800 --> 00:03:44.479 It'll be interesting. I have United Healthcare. 67 00:03:44.680 --> 00:03:46.960 Do you really for the last twenty years, I've been 68 00:03:47.080 --> 00:03:48.639 very pleased with their service. 69 00:03:48.879 --> 00:03:53.000 We've had Kaiser and I've been pretty happy with Kaiser. Yeah, 70 00:03:53.039 --> 00:03:55.919 I really have the people over it in Tiger or 71 00:03:56.000 --> 00:03:58.879 my insurance people. They have shopped Kaiser for me. They 72 00:03:58.879 --> 00:04:02.080 have shopped every every company out there. I always end 73 00:04:02.159 --> 00:04:05.199 up just staying with Kaiser. I find it very simple, 74 00:04:05.319 --> 00:04:07.199 very easy. But now I want to talk to Brian 75 00:04:07.240 --> 00:04:09.960 real quick. Then promise Judy, I'll get to you. She's 76 00:04:10.000 --> 00:04:13.120 got a possible scam she wants to talk about. But 77 00:04:13.199 --> 00:04:16.120 I went through this appraisal process. So here's how it 78 00:04:16.160 --> 00:04:19.360 went down. We had a bunch of hal okay, a 79 00:04:19.399 --> 00:04:21.959 ton of hal it piled up on her deck. 80 00:04:22.839 --> 00:04:24.319 It was an eighty degree day. 81 00:04:24.360 --> 00:04:27.560 After the hail was done, it melted really quick, came 82 00:04:27.600 --> 00:04:29.439 in through the glass door. And when I say a 83 00:04:29.519 --> 00:04:31.879 lot of hell, we added about three feet of hal. 84 00:04:32.160 --> 00:04:34.120 I think I sent you the video. Yep, I saw 85 00:04:34.160 --> 00:04:34.519 the video. 86 00:04:34.639 --> 00:04:37.399 It's incredible. It's like three feet a hale pushed up 87 00:04:37.439 --> 00:04:41.000 against the door. It melts, comes in, ruins our hardwood floors. 88 00:04:42.480 --> 00:04:46.279 They deny it, outright deny it. When I first turn 89 00:04:46.319 --> 00:04:50.079 in the claim, I hire Matt from Paragon Matt gets 90 00:04:50.120 --> 00:04:53.560 it covered. So they sent me a check for twenty thousand. 91 00:04:54.240 --> 00:04:57.319 I'm like, wait a second, twenty thousand, what are you 92 00:04:57.319 --> 00:05:00.319 guys kidding. We've got to redo the baseboard, we've got 93 00:05:00.360 --> 00:05:04.519 to redo paint, so I want fifty thousand. It's been 94 00:05:04.560 --> 00:05:07.040 about a year now, even more than a year. So 95 00:05:07.120 --> 00:05:10.319 what we entered into was the appraisal process. It's pretty 96 00:05:10.399 --> 00:05:14.399 crazy how it works, so united or not united. I'm 97 00:05:14.399 --> 00:05:19.240 thinking of these guys up here. Safeco hires an independent guy. 98 00:05:20.120 --> 00:05:23.879 My guy, Matt at Paragon Services turned me onto an 99 00:05:23.959 --> 00:05:24.920 independent guy. 100 00:05:25.639 --> 00:05:26.759 Both of them come. 101 00:05:26.600 --> 00:05:29.600 Out and they walk the house, they look at everything, 102 00:05:29.680 --> 00:05:32.279 and they take notes and they share notes, and then 103 00:05:32.360 --> 00:05:36.879 basically they go back yesterday and they discuss everything what 104 00:05:37.079 --> 00:05:39.959 needs to be covered, and then whatever both of them 105 00:05:40.079 --> 00:05:42.439 come up with is what we agree to do. And 106 00:05:42.519 --> 00:05:45.759 I'm almost positive what they're both going to come up 107 00:05:45.800 --> 00:05:49.600 with after talking to them afterwards is way closer to 108 00:05:49.639 --> 00:05:52.720 what I'm looking at. I mean way closer. So I 109 00:05:52.759 --> 00:05:54.920 think it's a very fair process. 110 00:05:55.040 --> 00:05:58.519 Yeah, I know, I send people to appraisal anytime there's 111 00:05:58.759 --> 00:06:02.480 a standstill. The problem with appraisal is and you guys 112 00:06:02.480 --> 00:06:05.160 did it exactly right? There has to be coverage first. Yes, 113 00:06:05.240 --> 00:06:07.319 in other words, appraisal. You can't go to it to 114 00:06:07.399 --> 00:06:10.199 determine whether there is a loss. You have to go 115 00:06:10.279 --> 00:06:14.160 to it if there's a difference of a difference of dollars, 116 00:06:14.199 --> 00:06:14.959 exactly right. 117 00:06:15.000 --> 00:06:17.480 And that goes for anything, even like a roof, I 118 00:06:17.519 --> 00:06:20.199 mean anything. So if they say, yes, you had hail damage, 119 00:06:20.240 --> 00:06:23.519 but we're only going to replace one section of the roof, 120 00:06:23.800 --> 00:06:26.160 that's where you could go out of the appraisal. 121 00:06:25.759 --> 00:06:28.040 And you're exactly right. You get a And the only 122 00:06:28.079 --> 00:06:30.160 thing is there's an expense or there can be for 123 00:06:30.199 --> 00:06:32.399 you hiring that in a person on your. 124 00:06:32.279 --> 00:06:35.000 Side under the policy you sold me. You guys are 125 00:06:35.040 --> 00:06:37.680 my insurance guys. The guy that was hired says he 126 00:06:37.720 --> 00:06:39.240 gets paid by Safego. 127 00:06:39.040 --> 00:06:42.279 Right, and there's some that it's on your own dime. 128 00:06:42.399 --> 00:06:44.720 I so whenever you read the policy you have to see. 129 00:06:44.720 --> 00:06:47.480 But it's not that much money. But ultimately you hire someone, 130 00:06:47.639 --> 00:06:50.319 they hire someone, and then they agree on an umpire 131 00:06:50.519 --> 00:06:53.040 who when they come together, is the one that makes 132 00:06:53.079 --> 00:06:53.560 the decision. 133 00:06:53.920 --> 00:06:56.120 Think how crazy that went down? In my case? 134 00:06:56.160 --> 00:06:59.240 Here you go, you have a complete denial it first 135 00:06:59.439 --> 00:07:02.360 and hire Then I get yeah, Okay, we do owe 136 00:07:02.399 --> 00:07:04.399 you some money, but we're only going to give you 137 00:07:04.439 --> 00:07:06.680 this amount, So then I got to hire somebody up right. 138 00:07:06.759 --> 00:07:08.079 How many people go through that? 139 00:07:08.199 --> 00:07:12.160 Not a lot, No, it's a small percent substantial, I 140 00:07:12.160 --> 00:07:14.480 get it. Yeah, it's a small percentage, but I do 141 00:07:14.560 --> 00:07:16.639 go through it on occasion if I'm just cutting it 142 00:07:16.720 --> 00:07:19.959 to a standstill with an adjuster. But they've already agreed 143 00:07:20.000 --> 00:07:22.920 that there's damage. That's my for I have someone right 144 00:07:22.959 --> 00:07:24.560 now that I just give them the advice. The other day, 145 00:07:24.560 --> 00:07:25.959 I said, you know what this is when you want 146 00:07:26.000 --> 00:07:29.279 to go to appraisals. So how much is that dollar difference? 147 00:07:29.360 --> 00:07:29.680 Roughly? 148 00:07:30.040 --> 00:07:33.240 Well, they're offering about twenty five thousand, and I think 149 00:07:33.240 --> 00:07:36.240 it's closer to one hundred thousand. Got it, So I 150 00:07:36.279 --> 00:07:38.920 can guarantee you it's going to go up. No, I'm 151 00:07:38.920 --> 00:07:40.160 not saying it's gonna be a hundred, but it's going 152 00:07:40.240 --> 00:07:42.360 to be way closer to that. And it almost always is. 153 00:07:42.560 --> 00:07:44.360 When you see the appraisal, it's not even split in 154 00:07:44.360 --> 00:07:47.480 the middle. Most of the time. I'm not saying all 155 00:07:47.480 --> 00:07:49.279 the time. Most of the time, I got it. Ever 156 00:07:49.399 --> 00:07:51.560 goes down, no, it's not going to go down. But 157 00:07:51.600 --> 00:07:54.439 sometimes they just side with the insurance company and say, yeah, no, 158 00:07:54.480 --> 00:07:56.639 they paid you the fair amount. But I would never 159 00:07:56.639 --> 00:07:58.920 tell someone to go to appraisal unless I really thought 160 00:07:59.279 --> 00:08:00.680 they had well. 161 00:08:00.839 --> 00:08:01.560 And I'll tell you what. 162 00:08:01.639 --> 00:08:05.720 They both pointed out something my contractor didn't see, nor 163 00:08:05.759 --> 00:08:06.199 did Matt. 164 00:08:06.279 --> 00:08:07.199 It wasn't a big deal. 165 00:08:07.240 --> 00:08:11.160 But so there's damage on that top floor, our main floor, 166 00:08:11.279 --> 00:08:14.360 at the door where the water came in right under there. 167 00:08:14.360 --> 00:08:17.360 In our basement that's fully finished. We have another sliding 168 00:08:17.439 --> 00:08:19.839 door that goes out to the hot tub and you 169 00:08:19.879 --> 00:08:22.720 can see in the ceiling the water stains. So they 170 00:08:22.800 --> 00:08:25.279 had the dry wall for the ceiling in there. But 171 00:08:25.399 --> 00:08:28.439 then if you look going down the wall, both of 172 00:08:28.480 --> 00:08:31.199 these guys it wasn't on the contractors thing, so they're 173 00:08:31.279 --> 00:08:34.159 going to add it in. So they actually found stuff 174 00:08:34.200 --> 00:08:37.919 to contractional damage. Yeah, which was cool, man. I don't 175 00:08:37.919 --> 00:08:40.840 think you can beat it. Insurance is crazy. I know, 176 00:08:41.080 --> 00:08:44.519 you know you guys you work with insurance companies every 177 00:08:44.600 --> 00:08:46.840 day and you guys do great. But I'll tell you, 178 00:08:46.879 --> 00:08:50.639 as from the consumer standpoint, thank god for Compass Insurance 179 00:08:50.799 --> 00:08:53.000 because you guys help us out with this stuff too. 180 00:08:53.080 --> 00:08:55.399 I mean, these guys sometimes want to put a. 181 00:08:55.360 --> 00:08:56.679 Wall up, and I get it. 182 00:08:56.720 --> 00:08:59.679 They probably had a million claims in Colorado this year. 183 00:09:00.039 --> 00:09:01.840 They try to put the brakes on, they try to 184 00:09:01.879 --> 00:09:04.679 handle the stuff that they do. But you know, outright 185 00:09:04.759 --> 00:09:07.000 denying me at first was like crazy. 186 00:09:07.120 --> 00:09:08.919 Yeah, you and I talked. I mean, we fought that 187 00:09:08.960 --> 00:09:11.039 tooth and nail to achieve and get the cover. So 188 00:09:11.080 --> 00:09:12.679 I'm just glad it worked out how it did. 189 00:09:12.639 --> 00:09:15.320 It did it worked well? We'll find out ultimately how much. 190 00:09:15.440 --> 00:09:17.240 But I really like the appraisal part. 191 00:09:17.320 --> 00:09:19.440 Hey Judy, what's going on with you? 192 00:09:19.840 --> 00:09:22.440 Okay, so this has been going on for three years. 193 00:09:22.480 --> 00:09:28.519 I keep writing letters three years. What happened was I 194 00:09:28.559 --> 00:09:32.320 got a supplement after I got Medicare, but a year 195 00:09:32.440 --> 00:09:36.200 later because I couldn't afford it. So when I called 196 00:09:36.279 --> 00:09:40.720 up Medicare, they said, well, we can hook you up 197 00:09:40.759 --> 00:09:45.879 with Tetna and we have a live insurance person that 198 00:09:45.960 --> 00:09:48.000 you can talk to. We'll switch over right now. 199 00:09:48.039 --> 00:09:49.279 Yeah, wait a minute, how do you know? 200 00:09:49.720 --> 00:09:51.639 The first question I have is when you say you 201 00:09:51.679 --> 00:09:54.279 called up Medicare, I mean who did you call? 202 00:09:57.039 --> 00:09:59.279 The Medicare number on my card? 203 00:09:59.559 --> 00:10:01.799 I think number on your card would be more of 204 00:10:01.879 --> 00:10:04.759 your provider. Are you sure you didn't just call up 205 00:10:04.879 --> 00:10:08.399 like a provider, or you're saying right on your Medicare card, 206 00:10:08.440 --> 00:10:11.519 there is a number four Medicare that okay. 207 00:10:12.240 --> 00:10:13.840 And they told you to call EDNA. 208 00:10:15.039 --> 00:10:17.360 Well, they said, well, you know, we've got an insurance 209 00:10:17.399 --> 00:10:20.159 guy will hook you up. So they hooked me up 210 00:10:20.200 --> 00:10:23.440 with a guy three years ago. And he says, EDNA 211 00:10:23.519 --> 00:10:24.840 is one of the better ones out. 212 00:10:24.720 --> 00:10:25.559 There, okay. 213 00:10:26.120 --> 00:10:30.559 And then he said, you can't get EDNA or any 214 00:10:30.679 --> 00:10:35.320 supplement without getting silver scripts. 215 00:10:35.919 --> 00:10:38.279 All right, hold on, I got I gotta take this break. 216 00:10:38.320 --> 00:10:40.399 I promise I will come to you the second. 217 00:10:40.120 --> 00:10:40.759 We're off of it. 218 00:10:41.080 --> 00:10:43.759 But Kelly, I want to get John Jones on with 219 00:10:43.840 --> 00:10:47.480 Integra as an expert because he knows more about Medicare 220 00:10:47.679 --> 00:10:51.120 and insurance than any person I've ever met in my life. 221 00:10:51.200 --> 00:10:53.519 Hold on, Judy, I promise we're going to help you out. 222 00:10:53.559 --> 00:10:55.720 You just hang on real tight, Okay. 223 00:11:00.799 --> 00:11:04.080 Go with a sure thing Denver's best roofer Excel roofing 224 00:11:04.159 --> 00:11:04.759 dot com. 225 00:11:04.799 --> 00:11:06.840 You don't pay a cent until you're content. 226 00:11:10.200 --> 00:11:13.399 Time for an insurance check up, free no obligation comparison 227 00:11:13.519 --> 00:11:17.080 call Compass insurance paying too much your coverage at dozens 228 00:11:17.080 --> 00:11:19.799 of insurance companies find out now three all three seven 229 00:11:19.840 --> 00:11:20.399 to seven to one. 230 00:11:20.519 --> 00:11:20.759 Help. 231 00:11:20.919 --> 00:11:23.559 You'll think you're his only customer when you choose Frank 232 00:11:23.639 --> 00:11:26.080 durand the real estate man dot com to list your 233 00:11:26.120 --> 00:11:29.240 home with Remax Alliance three oh three nine two zero 234 00:11:29.360 --> 00:11:30.360 sixteen twenty two. 235 00:11:30.759 --> 00:11:37.840 All right, three O three seven one three h QUO 236 00:11:37.960 --> 00:11:38.639 five five. 237 00:11:39.200 --> 00:11:41.519 We've got a couple lines open. I'd love to hear 238 00:11:41.559 --> 00:11:44.639 from you. Been ripped off taking advantage of just need 239 00:11:44.720 --> 00:11:47.919 some advice on anything. That's what we do. We love 240 00:11:47.960 --> 00:11:50.879 helping out, especially this time of year. I ended up. 241 00:11:51.399 --> 00:11:54.240 I took a call. It was around this time of year, 242 00:11:54.279 --> 00:11:55.960 four or five years ago. I'm gonna go right back 243 00:11:56.000 --> 00:11:58.480 to Judy. I think we're getting John Jones on right now. 244 00:11:58.480 --> 00:12:01.720 I see the line lit up. But we had a 245 00:12:01.799 --> 00:12:05.720 lady call in. Brian Bryan Burns, Compass Insurance deputy bow 246 00:12:05.759 --> 00:12:07.440 over there. We had this lady call in. 247 00:12:08.200 --> 00:12:11.600 I said, I was talking about I wanted to help 248 00:12:11.639 --> 00:12:15.080 somebody out and maybe it would be a kid I'd 249 00:12:15.080 --> 00:12:17.080 buy a toy for or whatever it happened to be. 250 00:12:17.399 --> 00:12:19.679 And I'm talking about it on the air with Suzanne. 251 00:12:19.759 --> 00:12:21.039 She was in with me that day. 252 00:12:22.519 --> 00:12:26.320 This lady calls up and she's homeless, lives in Colorado Springs, 253 00:12:27.320 --> 00:12:30.200 and you know what she wanted. She didn't want money, 254 00:12:30.799 --> 00:12:33.799 didn't want cigarettes, didn't want booze, didn't want. 255 00:12:33.679 --> 00:12:36.120 Drugs like I do that anyhow. But what do you 256 00:12:36.159 --> 00:12:37.039 think she wanted? 257 00:12:37.360 --> 00:12:40.279 What do you think a woman that lives down by 258 00:12:40.279 --> 00:12:43.399 the water in Colorado Springs. I think it's second or 259 00:12:43.440 --> 00:12:48.240 third eggs it going south and she literally lives down 260 00:12:48.279 --> 00:12:50.039 by this creak or water in a tent. 261 00:12:51.000 --> 00:12:53.960 A sleeping bag. Nope, she had a sleeping bag. Socks 262 00:12:54.000 --> 00:12:56.960 and it's winter, it's December. Socks. 263 00:12:57.759 --> 00:13:00.759 We did want some socks. Bow very good. What else 264 00:13:00.799 --> 00:13:06.519 do homeless people or whatever? Home challenge people? What need 265 00:13:06.720 --> 00:13:07.639 a new laptop? 266 00:13:08.200 --> 00:13:11.559 No, not any laptop, sir, check this out. You're ready 267 00:13:11.600 --> 00:13:13.480 for this. Batteries. 268 00:13:14.440 --> 00:13:16.639 And on top of that, the number one thing she 269 00:13:16.759 --> 00:13:18.919 wanted and we bought her probably a hundred of them. 270 00:13:18.960 --> 00:13:23.360 I never knew this. Candles, little cheap Walmart candles that 271 00:13:23.399 --> 00:13:27.200 are bigger than this. You inside of a tent, long 272 00:13:27.240 --> 00:13:30.159 as the wind isn't getting in, you can light one 273 00:13:30.200 --> 00:13:33.639 of those candles and that will actually keep that tent 274 00:13:33.720 --> 00:13:35.639 warm enough to where you don't freeze. Plus you had 275 00:13:35.679 --> 00:13:39.639 a sleeping bag. Isn't that amazing? It's interesting. 276 00:13:40.919 --> 00:13:44.440 So I wanted to show, you know, I wanted my daughter, 277 00:13:44.639 --> 00:13:47.879 who has grown up lucky. I wanted her, and she 278 00:13:48.080 --> 00:13:51.720 was probably fourteen at a time, to drive down with me. 279 00:13:51.840 --> 00:13:53.720 We are going to deliver this stuff. We get down there, 280 00:13:53.759 --> 00:13:56.559 it's like a whole community. It's like a tent community 281 00:13:56.600 --> 00:13:59.120 of people down there. It was a little it was 282 00:13:59.200 --> 00:14:02.440 a little freaky. There was some shady looking characters, for sure. 283 00:14:02.759 --> 00:14:06.039 So we met this lady, checked out her tent, gave 284 00:14:06.080 --> 00:14:10.919 her the stuff, and as we're leaving, she goes, oh, 285 00:14:11.399 --> 00:14:14.600 too bad, you can't meet the little girl. And I'm like, 286 00:14:14.919 --> 00:14:18.639 remember we're down in this homeless encampment in Colorado Springs. 287 00:14:18.639 --> 00:14:20.879 I'm like, what are you talking about. 288 00:14:21.039 --> 00:14:23.440 She goes, oh, usually, and she points to the tent 289 00:14:23.480 --> 00:14:26.519 over there, that guy. And there was a guy out 290 00:14:26.519 --> 00:14:31.120 there right now, gruff looking dude. Usually he's got a 291 00:14:31.159 --> 00:14:34.039 little girl with him. And I'm thinking, well, that's the 292 00:14:34.159 --> 00:14:36.519 oddest damn thing I ever heard. I guess that's I 293 00:14:36.559 --> 00:14:39.759 guess that's I'm not saying it's impossible, but it's pretty 294 00:14:39.799 --> 00:14:42.919 strange to have a three or four year old, right, 295 00:14:43.200 --> 00:14:45.840 I mean, this seems weird to me. Yeah, So I 296 00:14:45.919 --> 00:14:48.679 call up the Colorado Springs Police and I just say, hey, 297 00:14:48.720 --> 00:14:49.320 this happened. 298 00:14:49.320 --> 00:14:51.279 Maybe you guys should come down check it out. 299 00:14:52.200 --> 00:14:54.559 Oh and the woman didn't think it was his daughter, 300 00:14:54.840 --> 00:14:58.720 thought it was maybe something else, not nothing ne farious 301 00:14:58.759 --> 00:15:01.960 at the time. Thought it was something else, like something 302 00:15:02.080 --> 00:15:04.360 happened to her mother and he's watching her for a 303 00:15:04.360 --> 00:15:06.159 couple of weeks or whatever, something like that. 304 00:15:07.279 --> 00:15:10.519 So the police don't want to come down to doing anything. 305 00:15:10.559 --> 00:15:13.279 I'm like, Wow, that's weird. Maybe I maybe I just 306 00:15:13.279 --> 00:15:15.759 don't know enough about homeless. Maybe this is normal, you 307 00:15:15.799 --> 00:15:18.759 know what I'm saying. But I still had an instinct 308 00:15:18.799 --> 00:15:19.080 on it. 309 00:15:19.399 --> 00:15:23.240 So I call up KRDO, who's our affiliate down in 310 00:15:23.279 --> 00:15:25.960 the Springs, and I said, hey, you guys got a 311 00:15:26.000 --> 00:15:29.600 news crew. They have TV and radio. And I said, 312 00:15:30.440 --> 00:15:32.840 there's something going on down here. I said, would you 313 00:15:32.919 --> 00:15:34.840 guys check that out. I'm going to call the cops 314 00:15:34.840 --> 00:15:37.399 one more time, but I'm going to threaten the cops that, 315 00:15:37.919 --> 00:15:40.519 you know, I'll meet you down there. You guys, bring 316 00:15:40.559 --> 00:15:42.559 a news crew down there and let's see what's going on. 317 00:15:42.600 --> 00:15:43.360 Because this is weird. 318 00:15:43.360 --> 00:15:44.159 It might be nothing. 319 00:15:44.720 --> 00:15:47.080 So the cops after I kind of threatened him with that, 320 00:15:47.279 --> 00:15:51.120 decide to go ahead and check it out. Okay, well 321 00:15:51.159 --> 00:15:54.519 the girl was reported missing. Oh wow, I ended up 322 00:15:54.639 --> 00:15:57.840 finding her. That guy shouldn't have had her. Once again, 323 00:15:57.919 --> 00:16:01.279 I don't think there was anything, you know, sexually related. 324 00:16:01.720 --> 00:16:04.879 I think it was like maybe a father that was 325 00:16:04.919 --> 00:16:07.279 an alcoholic that had been kicked out of the house 326 00:16:07.360 --> 00:16:10.320 had snagged the kid. But the kid was down there, 327 00:16:10.679 --> 00:16:14.480 probably was down there two to four weeks reported. 328 00:16:13.960 --> 00:16:16.320 Missing the whole thing. Man, And so they got the 329 00:16:16.600 --> 00:16:18.240 girl back. Yep, they found a girl. 330 00:16:18.399 --> 00:16:22.720 He actually brought that girl to somewhere to like I 331 00:16:22.759 --> 00:16:25.279 don't remember, it's like four or five years ago, but 332 00:16:25.320 --> 00:16:28.360 the bottom line was she was kidnapped. I don't think 333 00:16:28.399 --> 00:16:32.080 it was like a sexual predator type thing, but it 334 00:16:32.159 --> 00:16:33.960 was a bum that shouldn't have had the kid. 335 00:16:34.000 --> 00:16:36.159 No matter how you look at it. Yeah, I'm the same. 336 00:16:36.360 --> 00:16:38.440 I'm gonna tell one more than I promise I'll get 337 00:16:38.440 --> 00:16:40.440 back to Judy. I really am trying to get John 338 00:16:40.519 --> 00:16:42.799 Jones up. Is why I'm filling time. But I'll tell 339 00:16:42.799 --> 00:16:46.679 you another one. Colorado Springs Police. Second time, I had 340 00:16:46.679 --> 00:16:49.360 to threaten him with TV cameras. We had a caller, 341 00:16:49.440 --> 00:16:51.759 come in. Tom and I I was sit in there. 342 00:16:51.879 --> 00:16:57.360 Tom's here says my son, My son will not leave 343 00:16:57.519 --> 00:17:01.320 my house. The son's like forty years years old. We're like, 344 00:17:01.360 --> 00:17:02.360 what are you talking about? 345 00:17:02.440 --> 00:17:05.519 And he just spit in my face and is threatening 346 00:17:05.559 --> 00:17:08.640 me to throw me down the stairs. Tom and I 347 00:17:08.680 --> 00:17:10.839 are sitting here like, oh my god, you gotta be 348 00:17:10.960 --> 00:17:14.240 kidding me. You've got to be kidding me. I literally 349 00:17:14.279 --> 00:17:17.200 got up and hauled ass down to Colorado Springs. I 350 00:17:17.279 --> 00:17:20.640 go down to Colorado Springs to this lady's house. Sure enough, 351 00:17:20.680 --> 00:17:23.640 there's a thirty five between thirty five and forty five 352 00:17:23.720 --> 00:17:26.559 year old guy living upstairs in the house. That turns 353 00:17:26.599 --> 00:17:29.880 out was his son. He absolutely wouldn't come out of 354 00:17:29.920 --> 00:17:32.400 the room when I was there, and he was growing 355 00:17:32.599 --> 00:17:34.279 dope everywhere in the house. 356 00:17:34.519 --> 00:17:37.079 He had more plants. What are you allowed even back then, 357 00:17:37.119 --> 00:17:38.400 I don't know what you were allowed? 358 00:17:38.799 --> 00:17:42.319 Three six The entire top floor was basically dope. He 359 00:17:42.519 --> 00:17:46.200 threatened his mother in so many different ways, it's crazy. 360 00:17:46.920 --> 00:17:49.720 I called the cops up. I said, this is elder abuse. 361 00:17:49.759 --> 00:17:52.319 This lady's like seventy five years old. I don't care 362 00:17:52.359 --> 00:17:53.400 if it's her son or not. 363 00:17:53.839 --> 00:17:54.359 Jesus. 364 00:17:54.440 --> 00:17:57.960 She's calling a radio station for help because she said 365 00:17:58.079 --> 00:17:58.759 she called. 366 00:17:58.559 --> 00:17:59.960 You guys, and you wouldn't do anything. 367 00:18:00.200 --> 00:18:03.440 He's spitting her face, he's threatening the thrower down the stairs. 368 00:18:03.799 --> 00:18:05.079 They didn't want to get involved. 369 00:18:05.559 --> 00:18:08.319 I call up krd O once again, said hey, get 370 00:18:08.359 --> 00:18:11.759 your cameras out here, right now, to this lady's house. 371 00:18:11.960 --> 00:18:15.000 This will be the best story you've had on two fashions. 372 00:18:15.039 --> 00:18:18.440 One how your cops do nothing for a seventy five 373 00:18:18.519 --> 00:18:21.599 year old lady getting abused, and two when you see 374 00:18:21.599 --> 00:18:25.039 all this dope and stuff, it's incredible. Called the cops back, 375 00:18:25.160 --> 00:18:27.880 told them, hey, come on down, we're gonna have KRDO 376 00:18:27.920 --> 00:18:30.400 down there. Guess who showed up. In about five minutes, 377 00:18:30.799 --> 00:18:34.880 Colorado Springs Police hooked them, cuffed them, tucked them into 378 00:18:34.920 --> 00:18:37.519 the car, took the kid away, never to be seen again. 379 00:18:38.240 --> 00:18:40.440 It's just it's annoying you have to get to that 380 00:18:40.519 --> 00:18:43.279 point where you're having to bring a TV camera for 381 00:18:43.319 --> 00:18:44.319 them to respond though. 382 00:18:44.279 --> 00:18:47.079 Day you know, I hope they're better now. Right right 383 00:18:47.240 --> 00:18:49.640 back then, and we're only going back. I say back 384 00:18:49.680 --> 00:18:52.480 then it's pre COVID, so I mean it is five six, 385 00:18:52.599 --> 00:18:56.759 seven years but it was crazy. John Jones, Hey John, 386 00:18:57.000 --> 00:19:01.079 John Jones Junior in his file and mother run in 387 00:19:01.240 --> 00:19:03.680 Tiger Insurance. I've used these guys for every when it 388 00:19:03.720 --> 00:19:06.160 comes to health insurance. Hey, John, I've got to ask 389 00:19:06.240 --> 00:19:09.599 you something, man. I want you to listen in with Judy, 390 00:19:09.640 --> 00:19:12.839 who I'm bringing up right now. So Judy basically called 391 00:19:12.920 --> 00:19:15.480 up what I'm assuming is a one eight hundred Medicare 392 00:19:15.880 --> 00:19:17.400 number on the back of her card. 393 00:19:17.799 --> 00:19:19.519 They she was talking. 394 00:19:19.119 --> 00:19:22.000 To him, and then Judy, they said, Hey, we're going 395 00:19:22.079 --> 00:19:23.759 to put you with someone with ETNA. 396 00:19:23.880 --> 00:19:24.960 Is that correct? So far? 397 00:19:26.039 --> 00:19:28.039 Well, they said a licensed insured guy. 398 00:19:28.160 --> 00:19:30.079 I can't hear you, Judy, you got to speak up 399 00:19:30.200 --> 00:19:35.839 or licensed insured Shannon. That's not me, right, you just 400 00:19:35.880 --> 00:19:37.160 simply can't hear her either. 401 00:19:38.319 --> 00:19:41.880 I can hear okay, license insured agent, yes, a license 402 00:19:41.880 --> 00:19:43.680 insurance age, license insurance agent. 403 00:19:43.920 --> 00:19:44.200 Okay. 404 00:19:44.880 --> 00:19:47.559 I got no caller, guys. Can you guys hear me? 405 00:19:48.279 --> 00:19:49.640 I have no caller. 406 00:19:50.079 --> 00:19:52.240 I can hear him. 407 00:19:52.440 --> 00:19:52.920 I can hear. 408 00:19:53.160 --> 00:19:53.640 Let's do this. 409 00:19:53.799 --> 00:19:56.079 Let's break literally, I can't hear a damn thing. 410 00:19:56.319 --> 00:19:56.720 Okay. 411 00:19:56.839 --> 00:20:03.759 I'll go with a sure thing Denver's best roofer Excel 412 00:20:03.880 --> 00:20:04.880 roofing dot com. 413 00:20:04.920 --> 00:20:13.759 You don't pay a cent until you're contenth. 414 00:20:10.319 --> 00:20:13.519 Time for an insurance checkup free, no obligation. In comparison, 415 00:20:13.640 --> 00:20:17.160 call Compass Insurance paying too much your coverage at dozens 416 00:20:17.200 --> 00:20:19.920 of insurance companies find out now three all three seven 417 00:20:19.960 --> 00:20:22.319 to seven to one help. You'll think you're his only 418 00:20:22.400 --> 00:20:24.880 customer when you choose Frank durand the real estate man 419 00:20:24.920 --> 00:20:28.359 dot com to list your home with Remax Alliance three 420 00:20:28.359 --> 00:20:30.480 all three nine two zero sixteen twenty two. 421 00:20:32.240 --> 00:20:34.240 All right, folks, I got everything fixed here. 422 00:20:34.279 --> 00:20:37.680 It turns out Deputy Bow reached around, turned my headphone 423 00:20:37.720 --> 00:20:40.680 volume down and really put the screws to me. But 424 00:20:40.920 --> 00:20:44.119 being the professional talk show host I am, I have 425 00:20:44.279 --> 00:20:46.880 recovered and we are back on track. I do want 426 00:20:46.880 --> 00:20:51.319 to go to johns Jones. Hey, John, Unfortunately she had 427 00:20:51.359 --> 00:20:53.559 the run. We're gonna get her back on. We'll probably 428 00:20:53.559 --> 00:20:55.640 call you back around the one o'clock hour. But a 429 00:20:55.680 --> 00:20:58.440 couple questions. I didn't realize this. If you call up 430 00:20:58.440 --> 00:21:01.799 to one eight hundred medicare well, they actually tell you, 431 00:21:01.839 --> 00:21:04.960 they'll ask you what state and then suggest a provider. 432 00:21:05.119 --> 00:21:06.359 Is that correct? 433 00:21:07.160 --> 00:21:07.720 They can? 434 00:21:08.039 --> 00:21:09.880 I didn't know they did that. I thought they were 435 00:21:09.920 --> 00:21:11.200 like a total third party. 436 00:21:11.359 --> 00:21:12.079 And they can. 437 00:21:12.480 --> 00:21:16.079 They can they can connect you with a licensed agent. 438 00:21:16.319 --> 00:21:18.759 Okay, so here's what we. 439 00:21:18.720 --> 00:21:20.720 Know about her call. So I'll just run this by 440 00:21:20.759 --> 00:21:24.079 you real quick. She called up. They put her through 441 00:21:24.160 --> 00:21:28.759 to a license provider. It was ATNA. ETNA sells her whatever, 442 00:21:28.880 --> 00:21:32.240 puts her in whatever plan. And now she's claiming that 443 00:21:32.279 --> 00:21:37.319 they've been overcharging her for three years. I don't know 444 00:21:37.319 --> 00:21:41.720 what that means. What what is your guess on what. 445 00:21:41.640 --> 00:21:44.440 Is she saying O her? 446 00:21:44.839 --> 00:21:46.920 That's why I saw, Yeah, we're just gonna have to 447 00:21:47.359 --> 00:21:49.039 We're gonna have to find more about that. 448 00:21:50.039 --> 00:21:51.000 It could be Medicare. 449 00:21:51.119 --> 00:21:54.240 I mean she could be being IRMA the income related 450 00:21:54.279 --> 00:21:57.319 Medicare monthly adjustment or monthly adjustment amount, and so that's 451 00:21:57.359 --> 00:21:57.880 on top of it. 452 00:21:57.920 --> 00:21:59.680 I mean, that could be what the issue is. I 453 00:21:59.680 --> 00:21:59.960 don't know. 454 00:22:00.319 --> 00:22:01.079 All right, We're going to. 455 00:22:01.119 --> 00:22:02.880 Find out later in the show with her. Let me 456 00:22:02.920 --> 00:22:05.880 ask you this though, man. People, Right now we're sitting 457 00:22:05.920 --> 00:22:10.359 at early December, we have the exchanges open, Medicare closes. 458 00:22:10.400 --> 00:22:14.720 When the seventh, When when does Medicare open enrollment stop for. 459 00:22:14.880 --> 00:22:19.559 Medicare advantage plans and Medicare prescription drug plans. It's this Saturday, 460 00:22:19.599 --> 00:22:20.480 December seventh. 461 00:22:20.559 --> 00:22:23.480 Oh my God, that's quick. People need to call like today. 462 00:22:24.759 --> 00:22:27.720 Well, right now, there's the there's still the opening. So 463 00:22:27.759 --> 00:22:32.039 for people who are on Medicare advantage plans yep, from 464 00:22:32.160 --> 00:22:35.240 from January first to March thirty first, they are still 465 00:22:35.279 --> 00:22:37.640 allowed to change their plan. So if they end up 466 00:22:37.640 --> 00:22:41.599 getting into a plan they're not happy with, or they 467 00:22:41.599 --> 00:22:44.079 were sold something their doctors aren't covered by, you know, 468 00:22:44.119 --> 00:22:47.359 things like that, they still have that three month window 469 00:22:47.440 --> 00:22:50.440 January one to March thirty first to change their Medicare 470 00:22:50.480 --> 00:22:51.160 advantage plan. 471 00:22:51.240 --> 00:22:53.720 Hey, when you call these eight hundred numbers this time 472 00:22:53.759 --> 00:22:57.079 of year, they're everywhere on TV, especially on the news 473 00:22:57.079 --> 00:22:59.839 stations like you know, Fox News, CNN. 474 00:23:00.039 --> 00:23:02.640 They're just everywhere. Call now, blah blah blah. 475 00:23:02.759 --> 00:23:05.440 The incentive there is really those guys want to sell 476 00:23:05.759 --> 00:23:08.319 the products, and do you know it's your industry. Tell 477 00:23:08.359 --> 00:23:10.079 me how it works. I'm trying to have you pull 478 00:23:10.119 --> 00:23:14.119 your dress up. I mean, really, some products make people 479 00:23:14.200 --> 00:23:17.400 more money. Now, guys like you probably pay the same 480 00:23:17.440 --> 00:23:20.519 amount to everybody. It doesn't matter what you sell. You 481 00:23:20.559 --> 00:23:23.039 guys always look for the best for the customer. But 482 00:23:23.200 --> 00:23:26.119 some of these people you see on TV, would you 483 00:23:26.240 --> 00:23:28.680 agree they only have one thing they're trying to do 484 00:23:29.000 --> 00:23:30.759 get the biggest commission possible. 485 00:23:31.799 --> 00:23:34.000 Well, no, I mean the commissions are the commissions. But yeah, 486 00:23:34.039 --> 00:23:36.720 you might get and you might get in contact with 487 00:23:36.759 --> 00:23:38.400 someone who represents one product. 488 00:23:38.480 --> 00:23:40.839 Yeah what instead of all the products. 489 00:23:40.400 --> 00:23:47.880 One carrier and versus multiple medicare advantage playing companies and 490 00:23:47.920 --> 00:23:49.839 carriers like we do as an independent. 491 00:23:49.400 --> 00:23:51.519 Agency, and you know the inside and out of all 492 00:23:51.559 --> 00:23:51.880 of them. 493 00:23:51.880 --> 00:23:54.440 Then you question the people what they need, what are 494 00:23:54.440 --> 00:23:57.559 they doing? Some people might want the silver sneakers, some 495 00:23:57.720 --> 00:24:00.519 might not, and you come up with the right plan 496 00:24:00.680 --> 00:24:00.960 for them. 497 00:24:02.119 --> 00:24:05.039 Sure that the needs analysis, and we certainly do that 498 00:24:05.079 --> 00:24:08.440 with every single every single client we connect. 499 00:24:08.119 --> 00:24:08.720 With and speak to. 500 00:24:08.880 --> 00:24:11.000 Now, what has changed real quick? Then I got to 501 00:24:11.039 --> 00:24:13.799 hop back to these other calls. But what has changed 502 00:24:13.880 --> 00:24:18.559 and say the last year that is substantial? For example, 503 00:24:18.599 --> 00:24:21.799 I heard one commercial saying there's some plans out there 504 00:24:21.839 --> 00:24:24.880 now that give you cash each month on a debit 505 00:24:24.960 --> 00:24:27.720 card that you can spend on groceries. Is that new 506 00:24:28.039 --> 00:24:30.119 or that's something that's been around for a while. I 507 00:24:30.319 --> 00:24:31.079 just never heard of. 508 00:24:32.079 --> 00:24:34.640 No, you have to qualify that that is based on income. 509 00:24:34.720 --> 00:24:37.319 You have to qualify if your low income may be 510 00:24:37.440 --> 00:24:38.279 dual eligible. 511 00:24:38.319 --> 00:24:39.839 On Medicaid and Medicare. 512 00:24:40.160 --> 00:24:41.799 But you dig into all that stuff. 513 00:24:41.920 --> 00:24:44.079 I mean, there might be people out there that didn't 514 00:24:44.160 --> 00:24:47.000 qualify years ago, but now they would qualify for. 515 00:24:46.960 --> 00:24:49.200 That sure potentially. 516 00:24:49.880 --> 00:24:52.400 Okay, all right man, Well one of the. 517 00:24:52.400 --> 00:24:55.359 Big changes, one of the big changes of the prescription. 518 00:24:55.039 --> 00:24:56.880 Drug what is what's the change? 519 00:24:57.359 --> 00:25:00.480 Well, the catastrophic coverage limit was eight dollars. Now it's 520 00:25:00.480 --> 00:25:03.119 down to two thousand dollars for twenty twenty five. So 521 00:25:04.519 --> 00:25:07.279 you know, if you're on really expensive prescription drugs, you're 522 00:25:07.400 --> 00:25:10.880 you're out of pocket significantly lower. 523 00:25:10.920 --> 00:25:14.359 Now potentially deductibles are going up. 524 00:25:14.359 --> 00:25:17.079 When a lot of these prescription drug plans, the coverage 525 00:25:17.119 --> 00:25:19.920 gap or donut hole has been eliminated for twenty twenty 526 00:25:19.960 --> 00:25:23.319 five or moving forward. So there's some there's certainly some changes. 527 00:25:23.359 --> 00:25:26.319 And recommend if you, if you're on a Medicare supplement 528 00:25:26.319 --> 00:25:29.119 with a prescription drug plan, that you review your prescription 529 00:25:29.200 --> 00:25:32.000 drug plan through Medicare dot Go and just make sure 530 00:25:32.680 --> 00:25:34.440 they have a handy tool, a great tool that you 531 00:25:34.440 --> 00:25:37.079 can just check your drugs online. Good, make sure you're 532 00:25:37.079 --> 00:25:38.279 on the right prescription drug plan. 533 00:25:38.400 --> 00:25:40.599 And listen, anybody out there, I don't care if you're 534 00:25:40.640 --> 00:25:43.680 on the open Exchange Obamacare. I don't care if you 535 00:25:43.759 --> 00:25:46.279 own a company and you've got fifty plus employees. 536 00:25:46.440 --> 00:25:48.799 I don't care if you're on Medicare. In fact, I'll 537 00:25:48.839 --> 00:25:49.680 even throw this out. 538 00:25:49.720 --> 00:25:53.400 I'm not sure I know John Jones Senior knows more 539 00:25:53.400 --> 00:25:55.559 about Medicaid than anybody I ever met. 540 00:25:55.599 --> 00:25:58.599 I mean, these guys just know insurance. I promise you. 541 00:25:58.920 --> 00:26:00.000 I promise you. 542 00:26:00.160 --> 00:26:02.440 If you have not checked your coverage in a while, 543 00:26:02.519 --> 00:26:05.640 things have changed, not just the Medicare and the supplements 544 00:26:05.640 --> 00:26:09.440 and the advantage plans, but outside of that, everything is changed. 545 00:26:09.480 --> 00:26:11.799 On connect for Colorado, you might be able to get 546 00:26:11.839 --> 00:26:14.599 way better coverage now for less money. But you're not 547 00:26:14.640 --> 00:26:17.359 going to know unless you call these guys. Please give 548 00:26:17.400 --> 00:26:21.319 these guys a call. Integrainsurance dot com. I've personally been 549 00:26:21.400 --> 00:26:24.039 using them for I don't know, ten or fifteen years. 550 00:26:24.079 --> 00:26:26.359 I don't just talk about them like this. There are 551 00:26:26.519 --> 00:26:29.880 experts on the show, Suzanne and I personally use them 552 00:26:29.920 --> 00:26:33.279 three oh three four six six fifty five hundred for 553 00:26:34.000 --> 00:26:36.799 the sake of your wallet, for the sake of your family, 554 00:26:36.880 --> 00:26:39.279 and coverage for the sake of you and your spouse. 555 00:26:39.599 --> 00:26:42.440 Give them a call. They're not going to sell you anything. 556 00:26:42.440 --> 00:26:44.839 They're not going to put you into a plan that's 557 00:26:44.880 --> 00:26:48.240 not perfect for you. I promise three oh three four six, 558 00:26:48.359 --> 00:26:51.880 six fifty five hundred. Now this one, Aaron, What is 559 00:26:51.920 --> 00:26:53.880 going on with your support animal? 560 00:26:58.880 --> 00:27:02.839 Aaron? Yes, sir, what is going on? 561 00:27:05.720 --> 00:27:08.880 Sir? Thanks for having me on today. I just graduated 562 00:27:08.920 --> 00:27:13.160 Adam Niversity, moved to Gilpin County and. 563 00:27:12.480 --> 00:27:14.519 Hey, your phone's cutting in and out, and this time 564 00:27:14.519 --> 00:27:16.799 I know it's not me. Can you get just quit 565 00:27:16.880 --> 00:27:18.279 moving or get off Bluetooth? 566 00:27:19.920 --> 00:27:20.519 How was that, sir? 567 00:27:20.759 --> 00:27:21.000 Way? 568 00:27:21.000 --> 00:27:21.920 Better? Go ahead? 569 00:27:22.200 --> 00:27:26.599 Well, and I moved up to Gilben County and been 570 00:27:27.000 --> 00:27:30.799 living on a little one acre I bought and we 571 00:27:30.839 --> 00:27:33.880 were dealing with bears all fall. And my dog was 572 00:27:33.960 --> 00:27:38.039 last seeing chase. He's the ESA. I'm a veteran and 573 00:27:38.920 --> 00:27:42.640 my dog was lasting chasing a four hundred pounds bear. 574 00:27:43.079 --> 00:27:44.480 Your dog can come back. 575 00:27:44.680 --> 00:27:46.400 It was Wait a second, Wait a second. 576 00:27:46.640 --> 00:27:49.119 The last time you saw your dog was when it 577 00:27:49.240 --> 00:27:53.200 was chasing a four hundred pound plus bear. Yes, sir, 578 00:27:53.440 --> 00:27:55.839 Oh my god, hold on, when did this happen? And 579 00:27:55.880 --> 00:27:59.119 this is up by what? Up by the casinos? I mean, 580 00:27:59.160 --> 00:28:01.119 I don't even know. I' Gilpen is but in. 581 00:28:01.000 --> 00:28:07.119 That area, Yes, sir, Central City. Oh my god, that's crazy. 582 00:28:07.200 --> 00:28:15.599 Hold on, go with a sure thing Denver's best roofer 583 00:28:15.720 --> 00:28:18.640 Excel Roofing dot com. You don't pay a cent until 584 00:28:18.680 --> 00:28:25.119 you're content. Time for an insurance check up free, no obligation. 585 00:28:25.160 --> 00:28:29.000 In comparison, call Compass Insurance paying too much your coverage 586 00:28:29.000 --> 00:28:31.920 at dozens of insurance companies find out now three oh three, 587 00:28:32.039 --> 00:28:32.880 seven to seven to one. 588 00:28:32.960 --> 00:28:33.240 Help. 589 00:28:33.400 --> 00:28:36.039 You'll think you're his only customer when you choose Frank 590 00:28:36.119 --> 00:28:38.559 durand the real estate Man dot com to list your 591 00:28:38.599 --> 00:28:41.759 home with Remax Alliance three oh three nine two zero 592 00:28:41.839 --> 00:28:42.839 sixteen twenty two. 593 00:28:44.720 --> 00:28:47.119 All right, three oh three seven one three eight two 594 00:28:47.200 --> 00:28:50.119 five five three oh three Martino, we got one line open. 595 00:28:50.200 --> 00:28:52.839 By the way, Mike's got a problem. Uh, he wants 596 00:28:52.960 --> 00:28:56.000 to sue Google. Daisy has got a big issue. In fact, 597 00:28:56.000 --> 00:28:58.440 we'll get one of our personal injury attorneys up. But 598 00:28:58.519 --> 00:29:01.440 it's a slip and fall at an this time of year. 599 00:29:01.519 --> 00:29:03.599 That stuff happens all the time. But right now we're 600 00:29:03.599 --> 00:29:07.559 dealing with Aaron. This poor guy, his dog up in 601 00:29:07.599 --> 00:29:12.240 Gilpen County took off after a four hundred pound bear, 602 00:29:12.720 --> 00:29:15.640 and I assume Aaron, you haven't seen your dog since. 603 00:29:17.079 --> 00:29:17.960 All sure, I haven't. 604 00:29:19.000 --> 00:29:21.400 How can we help you, I mean, honestly, we can 605 00:29:21.440 --> 00:29:24.000 put the word out if you're up around Blackhawk. 606 00:29:24.079 --> 00:29:25.519 What kind of dog is it? Man? 607 00:29:27.359 --> 00:29:30.240 Oh, he's a twelve year old white and black stab 608 00:29:30.319 --> 00:29:32.079 at the terrier like a minipib. 609 00:29:32.920 --> 00:29:33.240 Wow. 610 00:29:33.359 --> 00:29:35.279 If you send us this is a crazy. 611 00:29:35.000 --> 00:29:37.480 Part, Go ahead, I can give you the crazy part now. 612 00:29:37.599 --> 00:29:37.880 Please. 613 00:29:37.960 --> 00:29:40.920 Hey, I hadn't he was He was missing on the 614 00:29:40.960 --> 00:29:45.680 seventeenth of October. I wasn't informed until election day that 615 00:29:45.759 --> 00:29:46.839 he had been recovered. 616 00:29:47.640 --> 00:29:48.960 I was ecstatic. 617 00:29:49.079 --> 00:29:53.640 He's my esa emotional support. And to be charged with 618 00:29:53.680 --> 00:29:56.240 animal cruelty and dog at large, Oh my god. 619 00:29:56.279 --> 00:29:59.119 You you just threw You just threw down an entire 620 00:29:59.279 --> 00:30:02.720 Thanksgiving dinner to sort through. I thought you were looking 621 00:30:02.799 --> 00:30:05.079 for a dog. So here's where we're at at this point. 622 00:30:05.400 --> 00:30:08.599 So they found your dog and then they come after 623 00:30:08.680 --> 00:30:14.079 you for animal abuse? Is that correct? And what was 624 00:30:14.119 --> 00:30:15.279 the animal abuse? 625 00:30:17.839 --> 00:30:19.599 They haven't told me and I haven't seen it. 626 00:30:20.000 --> 00:30:20.440 You got it. 627 00:30:20.519 --> 00:30:23.960 You gotta shed some light, Aron Aaron, I swear to God. Look, man, 628 00:30:24.440 --> 00:30:28.079 I understand it's an allegation. I'm not saying you did it. 629 00:30:28.160 --> 00:30:31.400 What I'm looking for is what are they saying you did? 630 00:30:31.720 --> 00:30:34.039 What is their side of the story right now? 631 00:30:36.319 --> 00:30:39.400 He said he was emaciated and he was bleeding, but 632 00:30:39.480 --> 00:30:43.200 no visible injury. So pause, lot of confusion. And then 633 00:30:43.279 --> 00:30:45.799 I reached out to the animal shelters and they clacked, 634 00:30:46.000 --> 00:30:48.359 and they said that they were instructed by deputy not 635 00:30:48.480 --> 00:30:50.839 to call me back and it would be sixty days 636 00:30:50.839 --> 00:30:52.440 before I go before an arrangement. 637 00:30:52.599 --> 00:30:54.440 Where did they pick up the dog. 638 00:30:55.880 --> 00:30:58.440 At the Red Dolly Casino parking lot? He was by 639 00:30:58.480 --> 00:30:59.240 the trash cans. 640 00:30:59.279 --> 00:31:04.400 Are they basically are they asserting that you basically beat 641 00:31:04.440 --> 00:31:07.279 the crap out of the dog and then the dog 642 00:31:07.400 --> 00:31:09.680 kind of ran away from home and the bear story 643 00:31:09.839 --> 00:31:10.599 is just a cover? 644 00:31:10.880 --> 00:31:12.839 Are they kind of assuming that. 645 00:31:15.480 --> 00:31:19.240 That or I sicked them on the bear or you told. 646 00:31:19.079 --> 00:31:21.920 Him to attack a bear? How long have you had 647 00:31:21.960 --> 00:31:22.440 this dog? 648 00:31:24.240 --> 00:31:27.480 Since he was two weeks old and his eyes were 649 00:31:27.519 --> 00:31:30.440 still closed and I found him. I went to school 650 00:31:30.559 --> 00:31:33.119 him every day for four years at Adam State. 651 00:31:33.440 --> 00:31:36.559 Hey, Kelly is Chopper? Do you guys know if Chopper's 652 00:31:36.599 --> 00:31:37.519 on YouTube today? 653 00:31:37.559 --> 00:31:41.880 I can't. I haven't been on Does anybody's on YouTube? Hey? Chopper? 654 00:31:42.039 --> 00:31:45.200 Chopper is a he was a deputy, he was a 655 00:31:45.319 --> 00:31:49.240 helicopter pilot for I think Denver County. But anyhow, I 656 00:31:49.240 --> 00:31:51.759 would love for Chopper to see if he can't use 657 00:31:51.799 --> 00:31:54.480 some of the resources he has made over the years 658 00:31:54.960 --> 00:31:56.759 and get the other side to this story. 659 00:31:56.839 --> 00:31:59.119 Aaron. The best I can tell you right now. 660 00:31:59.359 --> 00:32:01.519 Is we can try to reach out, get a little 661 00:32:01.599 --> 00:32:05.039 more information, try to understand a little more about the 662 00:32:05.160 --> 00:32:07.799 charges you face. But I'll tell you this, you probably 663 00:32:07.799 --> 00:32:08.880 should get an attorney. 664 00:32:10.759 --> 00:32:13.160 I've been working on that, trying to get some pro 665 00:32:13.279 --> 00:32:16.759 bono maybe the defenders. Like I said, I haven't seen 666 00:32:16.960 --> 00:32:19.359 the judge. It'd be sixty days before I even see 667 00:32:19.400 --> 00:32:20.759 anybody regarding news. 668 00:32:20.839 --> 00:32:24.839 And what are the charges? What are the exact charges? 669 00:32:25.519 --> 00:32:27.000 A year in jail for the animal. 670 00:32:27.160 --> 00:32:29.599 Now that that's not what the that's not what the 671 00:32:29.720 --> 00:32:31.920 charge would be. What is the actual charge? 672 00:32:33.200 --> 00:32:35.240 Animal cruelty and dog at large? 673 00:32:35.720 --> 00:32:37.640 Okay, I get the dog at large if it was 674 00:32:37.680 --> 00:32:40.240 at large, but that doesn't carry jail time unless the 675 00:32:40.279 --> 00:32:42.559 dog like has done it ten times before. 676 00:32:42.799 --> 00:32:45.000 Has the dog been in trouble before? Have you been 677 00:32:45.039 --> 00:32:46.480 in trouble with the law up there? 678 00:32:48.640 --> 00:32:50.640 I have not not up here, haven't been I stay 679 00:32:50.640 --> 00:32:51.519 out of the casinos. 680 00:32:51.519 --> 00:32:53.680 Well you said not up there? How about in Colorado 681 00:32:53.720 --> 00:32:54.279 in general? 682 00:32:55.680 --> 00:32:57.680 When I got out of the army at three, I 683 00:32:57.680 --> 00:32:59.319 did get in some trouble. 684 00:32:59.119 --> 00:33:00.519 Okay some time. 685 00:33:00.599 --> 00:33:02.559 Did they have anything to do with animal abuse? 686 00:33:04.319 --> 00:33:04.759 Negative? 687 00:33:04.799 --> 00:33:04.960 Sir? 688 00:33:05.240 --> 00:33:07.599 All right, Hey, Chopper out there. I'd love to turn 689 00:33:07.640 --> 00:33:09.799 this over to Chopper. Let's just see if he can 690 00:33:09.839 --> 00:33:12.640 reach out get the other side. I mean, if you 691 00:33:12.680 --> 00:33:15.839 don't have money to hire an attorney and you don't 692 00:33:15.880 --> 00:33:18.799 make any money, I don't think I think one will 693 00:33:18.839 --> 00:33:19.799 be appointed to you. 694 00:33:19.839 --> 00:33:20.920 Do you do you think. 695 00:33:20.759 --> 00:33:23.400 That's not going to happen if you're facing jail time. 696 00:33:23.440 --> 00:33:24.839 I'm pretty sure that's the case. 697 00:33:27.240 --> 00:33:30.359 Yes, sir, I've applied. Okay, they haven't got back to yet. 698 00:33:30.359 --> 00:33:31.240 I'm gonna been today. 699 00:33:31.319 --> 00:33:33.160 Well yeah, if you don't make any money, what do 700 00:33:33.200 --> 00:33:35.400 you do for a living? If anything? Or you don't work? 701 00:33:36.960 --> 00:33:41.960 Hey, recent graduate, I've been hunting by fly commercial drone 702 00:33:42.000 --> 00:33:43.759 and been a couple of television. 703 00:33:43.960 --> 00:33:45.480 Where do you live up there? Do you live in 704 00:33:45.519 --> 00:33:47.839 an apartment? I mean there's not many places up in 705 00:33:47.880 --> 00:33:49.240 Gilpen to live. Where do you live? 706 00:33:50.720 --> 00:33:53.720 I live on a one acre lot above the Hunter Baits. 707 00:33:55.559 --> 00:33:57.640 I guess what I'm asking, is here are you in 708 00:33:57.720 --> 00:33:59.400 a tent, a trailer, a house? 709 00:34:01.200 --> 00:34:01.960 Rb R. 710 00:34:03.240 --> 00:34:06.000 Okay, this this picture's come together. You should be able 711 00:34:06.039 --> 00:34:09.559 to get a free attorney. I mean, I don't see 712 00:34:09.599 --> 00:34:13.719 that not happening. We're gonna put Deputy Chopper. I'm gonna 713 00:34:13.719 --> 00:34:16.719 put you on a whole brother. Let's just make sure 714 00:34:16.719 --> 00:34:19.360 we get his info. Get it over to Chopper. Chopper, 715 00:34:19.599 --> 00:34:22.559 see if you can get with Gilpen County. Use your 716 00:34:22.639 --> 00:34:26.360 detective work, figure out what's going on. And no offense 717 00:34:26.400 --> 00:34:28.400 to Aaron. But I think there's a whole other side 718 00:34:28.400 --> 00:34:30.880 of this story. We're not here, and I mean something. 719 00:34:31.239 --> 00:34:34.360 I mean maybe someone saw him literally tell the dog 720 00:34:34.440 --> 00:34:36.679 to go attack the bear, which would be in human 721 00:34:36.760 --> 00:34:39.880 quite frankly. And then the other thing, well, I don't 722 00:34:39.920 --> 00:34:41.440 even want to make assumptions. 723 00:34:41.480 --> 00:34:42.039 I just don't. 724 00:34:42.119 --> 00:34:44.280 Right now, here's what we're gonna do. We got a 725 00:34:44.320 --> 00:34:47.199 ton coming up next hour. We have a slip and 726 00:34:47.239 --> 00:34:49.960 fall to Conda. We have an issue with pannasy A. 727 00:34:50.079 --> 00:34:54.239 Life Science is a company that pre COVID. We actually 728 00:34:54.360 --> 00:34:57.440 used to talk about advice on sueing Google. 729 00:34:58.199 --> 00:34:58.440 Man. 730 00:34:58.480 --> 00:35:00.360 We've got a lot going on in the Trump Shooter 731 00:35:00.440 --> 00:35:03.400 Show today. Three oh three Martino, don't forget that number 732 00:35:03.480 --> 00:35:06.599 works on and off the air and help at Troubleshooter 733 00:35:06.679 --> 00:35:15.559 dot com. 734 00:35:15.639 --> 00:35:18.920 Go with a sure thing Denver's best roofer Excel Roofing 735 00:35:19.000 --> 00:35:19.599 dot com. 736 00:35:19.639 --> 00:35:21.639 You don't pay a cent until you're content. 737 00:35:23.239 --> 00:35:27.480 Please time for an insurance check up free, no obligation 738 00:35:27.639 --> 00:35:31.480 comparison call Compass Insurance paying too much your coverage at 739 00:35:31.519 --> 00:35:34.239 dozens of insurance companies find out now three oh three, 740 00:35:34.440 --> 00:35:36.559 seven to seven to one help. You'll think you're his 741 00:35:36.719 --> 00:35:39.360 only customer when you choose Frank durand the real estate 742 00:35:39.400 --> 00:35:42.639 Man dot com to list your home with Remax Alliance 743 00:35:42.880 --> 00:35:45.239 three oh three nine two zero sixteen twenty. 744 00:35:45.000 --> 00:35:56.360 Two ript So you don't have. 745 00:36:00.079 --> 00:36:00.960 This is good. 746 00:36:02.079 --> 00:36:03.519 The Shoot's gonna help. 747 00:36:03.800 --> 00:36:05.760 Come man, this. 748 00:36:06.400 --> 00:36:11.159 Is the Troubleshooter Show Now, Tom Martino, welcome, my. 749 00:36:11.199 --> 00:36:12.719 Friend's welcome to the Only Show. 750 00:36:12.719 --> 00:36:15.079 If it's kind, you're here to solve problems, answer questions, 751 00:36:15.320 --> 00:36:17.679 try to make your life just a little bit better. 752 00:36:17.800 --> 00:36:19.760 But I'll tell you this. If we don't agree with you, 753 00:36:19.840 --> 00:36:21.960 we'll be the first to tell you. But if you 754 00:36:22.079 --> 00:36:23.719 have been ripped off, you got a problem with a 755 00:36:23.800 --> 00:36:26.880 contractor maybe a problem with a landlord, a problem with 756 00:36:27.039 --> 00:36:30.840 anybody in your life, we get directly involved. The phone 757 00:36:30.920 --> 00:36:33.000 number is easy. I'll always let you know when a 758 00:36:33.039 --> 00:36:36.119 line is open. But three to zero three Martino, simple 759 00:36:36.159 --> 00:36:39.920 as that, three zero three Martino. We're gonna try to 760 00:36:39.920 --> 00:36:45.199 dig into that dog story off air. Deputy Chopper was listening. 761 00:36:45.239 --> 00:36:47.199 He's on it. If we get an update on that 762 00:36:47.239 --> 00:36:49.480 in the next couple hours, we're gonna try to figure 763 00:36:49.519 --> 00:36:52.719 out what charges this guy's going to be facing when 764 00:36:52.719 --> 00:36:55.480 he's in front of the judge, and what the police 765 00:36:55.840 --> 00:36:59.480 think happened. It's very interesting. They think he either sicked 766 00:36:59.480 --> 00:37:03.000 his route or I'm sorry, it was a pitbull after 767 00:37:03.079 --> 00:37:06.400 a bear, you know, just being a jerk, or beat 768 00:37:06.440 --> 00:37:08.519 the hell out of the dog and the dog ran away. 769 00:37:08.559 --> 00:37:10.880 But either way, he's up against the animal abuse and 770 00:37:10.920 --> 00:37:15.519 other things up in Gilpen County. Now, let's see who 771 00:37:15.599 --> 00:37:19.800 was next year. Mike has been waiting the longest. Mike, 772 00:37:19.880 --> 00:37:22.480 what is going on with you and Google? Why do 773 00:37:22.519 --> 00:37:23.840 you want to sue Google? 774 00:37:25.239 --> 00:37:27.320 Good morning, Good morning, Mark. So I have I have 775 00:37:27.400 --> 00:37:32.000 two issues. The first one is the use of Google 776 00:37:32.039 --> 00:37:35.960 Boys and all these solicitors able to acquire a number 777 00:37:36.440 --> 00:37:39.840 that I can't. I mean, I have a thousand deleted 778 00:37:41.119 --> 00:37:44.239 numbers in my phone, and it just is getting worse 779 00:37:44.320 --> 00:37:45.000 by the day. 780 00:37:46.280 --> 00:37:46.840 It's the same. 781 00:37:47.039 --> 00:37:49.840 It's not everybody's the same, but what I'm saying is 782 00:37:50.679 --> 00:37:52.480 a lot of them are the same, and they just 783 00:37:52.639 --> 00:37:56.880 change their Google number and it's just over and over. 784 00:37:56.960 --> 00:37:59.320 It's it's texts and calls and. 785 00:38:00.000 --> 00:38:02.000 If somebody doesn't do something about it before you know, 786 00:38:02.119 --> 00:38:05.679 I mean, my phone is gonna be all consuming by solicitation. 787 00:38:05.840 --> 00:38:08.239 And that's not what I'm paying my phone service for. 788 00:38:08.440 --> 00:38:11.280 The Other issue I have is I'm a business here 789 00:38:11.360 --> 00:38:15.960 locally in Denver, and I've been to I've had a 790 00:38:16.039 --> 00:38:19.039 it's not a PO box, it's a UPS store box 791 00:38:19.079 --> 00:38:23.559 for my business address, because I'm a service based industry 792 00:38:23.559 --> 00:38:25.960 and I don't want to use my home address and 793 00:38:25.960 --> 00:38:28.119 where I keep my equipment, I don't want to use 794 00:38:28.239 --> 00:38:33.119 that storage yard address. So long story short, Since twenty. 795 00:38:32.679 --> 00:38:34.239 Ten, I've had the same. 796 00:38:35.719 --> 00:38:36.400 Nail box. 797 00:38:36.480 --> 00:38:42.440 Yeah yeah, and I've verified it with Google over the years, 798 00:38:42.719 --> 00:38:45.880 and they keep tearing it down my Google my business 799 00:38:45.880 --> 00:38:51.360 page keeps getting pulled by Google. But yet I continue 800 00:38:51.440 --> 00:38:54.079 using Google AdWords and it's okay. 801 00:38:54.880 --> 00:38:56.280 Does that make sense to what I'm saying? 802 00:38:56.320 --> 00:38:59.280 Like like, I mean, I'm not sure what to tell you. 803 00:38:59.360 --> 00:39:01.880 First of all, Google's pretty much of free service. I 804 00:39:01.920 --> 00:39:05.239 realize AdWords, of course isn't. So I'm not even sure 805 00:39:05.280 --> 00:39:07.639 what you would sue them for. As far as all 806 00:39:07.679 --> 00:39:10.559 the fake phone calls and the Google numbers that come through, 807 00:39:10.840 --> 00:39:14.400 that's not Google, they provide that service. You might be 808 00:39:14.440 --> 00:39:17.480 able to make this stretch that because they provide free 809 00:39:17.519 --> 00:39:21.360 Google numbers to people with very little authentication, that you 810 00:39:21.400 --> 00:39:23.800 could go after them. But my god, man, I mean 811 00:39:23.840 --> 00:39:28.280 you're talking you're going up against what like a one. 812 00:39:28.199 --> 00:39:30.880 Hundred billion dollar company. I mean, you better have some 813 00:39:31.000 --> 00:39:32.000 deep pockets. Bro. 814 00:39:32.239 --> 00:39:34.199 You're not going to find an attorney to touch it 815 00:39:34.440 --> 00:39:38.039 without doing that. If anything, this is more like Congress 816 00:39:38.039 --> 00:39:41.840 in the Justice Department style stuff in order to change 817 00:39:41.880 --> 00:39:44.480 stuff like that. I don't think you're going to hire 818 00:39:44.480 --> 00:39:45.800 an attorney to do any of that. 819 00:39:45.960 --> 00:39:50.719 Man, Why would it fall under a class action? I mean, 820 00:39:50.960 --> 00:39:52.360 I'm not the only victim here. 821 00:39:52.719 --> 00:39:55.559 Well, I think, first of all, I think when you 822 00:39:55.639 --> 00:39:59.280 sign up for the Google stuff or claim your business 823 00:39:59.400 --> 00:40:03.079 on Google, I mean you're basically saying I agree this 824 00:40:03.159 --> 00:40:05.679 is all free, and I'm not going to assume you 825 00:40:05.760 --> 00:40:08.480 I mean, read the four hundred and seventy five thousand 826 00:40:08.800 --> 00:40:12.559 page doctrine that you agree to. I'm sure they covered 827 00:40:12.559 --> 00:40:15.480 their ass against what you're saying, that's my point. 828 00:40:15.840 --> 00:40:19.039 Yeah, but they they verify it, so that means that 829 00:40:19.119 --> 00:40:23.880 they make a valid right. Yeah, and I have verified 830 00:40:23.920 --> 00:40:26.679 it many times. Yeah, I'm not getting notice of them 831 00:40:27.199 --> 00:40:28.559 taking it down. 832 00:40:28.440 --> 00:40:29.840 Is one of the biggest problems. 833 00:40:29.840 --> 00:40:32.480 Well, I get what you're saying, Mike. I get what 834 00:40:32.519 --> 00:40:32.960 you're saying. 835 00:40:33.000 --> 00:40:35.519 But what I don't get here, I'm gonna ask Brian Burns, 836 00:40:35.559 --> 00:40:37.320 how long have you owned Compass Insurance? 837 00:40:37.360 --> 00:40:39.079 Brian twenty two years? 838 00:40:39.119 --> 00:40:42.559 Has anybody ever stolen your Google page? In other words, 839 00:40:42.599 --> 00:40:45.119 you type in Compass, it comes up with your reviews, 840 00:40:45.159 --> 00:40:48.719 your address, your phone number. Has anybody ever taken that over? 841 00:40:49.280 --> 00:40:49.480 No? 842 00:40:50.039 --> 00:40:53.119 I just don't know, Mike, of anybody that has been 843 00:40:53.159 --> 00:40:55.440 taken over multiple times, like you're saying. 844 00:40:55.920 --> 00:40:58.079 I didn't, Mark, I didn't say that it was taken over. 845 00:40:58.400 --> 00:40:59.159 I'm telling you. 846 00:40:59.079 --> 00:41:05.239 That Google Business, Google itself is taking down my business listing. 847 00:41:06.199 --> 00:41:08.679 I've never That's what I'm telling you, though, Mike, I've 848 00:41:08.719 --> 00:41:09.599 never heard of that. 849 00:41:09.719 --> 00:41:11.239 I don't know why they would do that. 850 00:41:11.559 --> 00:41:14.320 A lot of people use ad words and then don't 851 00:41:14.400 --> 00:41:16.679 use them for a year or two, and they're they're 852 00:41:16.760 --> 00:41:18.440 listing never goes down. 853 00:41:20.280 --> 00:41:21.000 I understand that. 854 00:41:21.039 --> 00:41:21.639 Boy, Why do. 855 00:41:21.599 --> 00:41:23.840 You think it's yours? Why do you think Google? 856 00:41:23.920 --> 00:41:25.159 The reason our calling is? 857 00:41:25.360 --> 00:41:26.199 Can you point me in. 858 00:41:26.159 --> 00:41:29.280 The direction of a referral for an attorney? Yes, I 859 00:41:29.280 --> 00:41:30.599 can look at my legal options. 860 00:41:30.760 --> 00:41:34.480 Well, yes we can. We absolutely can. I will get 861 00:41:34.559 --> 00:41:37.199 you that number. In fact, I might even be able 862 00:41:37.280 --> 00:41:40.360 to get him on the air. Hold on a second, 863 00:41:40.679 --> 00:41:42.719 I might even be able to get him on the air. 864 00:41:42.880 --> 00:41:45.320 And then he I bet he agrees with me that 865 00:41:45.400 --> 00:41:48.039 you're insane. But you know what, I could be wrong, 866 00:41:48.119 --> 00:41:49.920 But we're going to look into that. And when I 867 00:41:49.960 --> 00:41:52.480 say you're insane, Mike, I don't mean you're literally insane. 868 00:41:52.639 --> 00:41:55.679 I'm saying the dollars it would take to even go 869 00:41:56.000 --> 00:41:58.920 by the time you got to Discovery with Google, you'd 870 00:41:58.920 --> 00:42:01.920 be four million dollars. But I do want to see 871 00:42:01.960 --> 00:42:04.159 if we can get an attorney, And I, honest to God, 872 00:42:04.239 --> 00:42:07.719 do want to see it now. Daisy, you're up next. 873 00:42:07.719 --> 00:42:10.559 She had a problem in a condo. Hey, Daisy, are 874 00:42:10.599 --> 00:42:11.800 you the one that fell? 875 00:42:14.199 --> 00:42:14.519 Yes? 876 00:42:14.840 --> 00:42:18.280 What happened? Kind of paint a picture of what happened 877 00:42:18.320 --> 00:42:19.320 the day when you fell. 878 00:42:20.960 --> 00:42:24.039 Okay, So I was just you know, walking down my 879 00:42:24.079 --> 00:42:27.880 staircase to you know, take the trash out, and as 880 00:42:27.920 --> 00:42:30.800 soon as I kind of stepped down the stairs, I 881 00:42:30.880 --> 00:42:32.840 slipped on ice and I kind of fell all the 882 00:42:32.880 --> 00:42:41.800 way down down the stairs, and so then I walked weekend. 883 00:42:41.840 --> 00:42:43.679 It was a holiday weekend, so I kind of just 884 00:42:44.280 --> 00:42:45.639 laid down all weekend. 885 00:42:47.119 --> 00:42:49.039 How are you doing now? I mean, is there any 886 00:42:49.039 --> 00:42:52.920 permanent damage, any broken bones? Did you lose any time 887 00:42:52.960 --> 00:42:53.360 at work? 888 00:42:54.760 --> 00:42:54.840 Like? 889 00:42:55.079 --> 00:42:58.039 Luckily I didn't have any broken bones, which I'm thankful for. 890 00:42:58.480 --> 00:43:00.800 Okay, how did not been a. 891 00:43:00.719 --> 00:43:02.719 Long weekend on a holiday weekend? Yes, I would have 892 00:43:02.800 --> 00:43:05.639 lost out on work because I was not feeling well. 893 00:43:06.559 --> 00:43:09.400 You would have lost it a lot, but you didn't 894 00:43:09.480 --> 00:43:16.079 lose it. Correct, You didn't lose any time at work? 895 00:43:16.199 --> 00:43:24.280 Is that correct, Daisy? I think maybe she knew where 896 00:43:24.320 --> 00:43:24.920 I was going. 897 00:43:25.000 --> 00:43:26.599 I don't think she liked that. Did you hear what 898 00:43:26.639 --> 00:43:27.079 she said? 899 00:43:27.119 --> 00:43:27.320 Though? 900 00:43:28.199 --> 00:43:30.639 People say this all the time, Brian Bo, You hear 901 00:43:30.679 --> 00:43:33.880 it all the time. I would have lost work, or 902 00:43:34.119 --> 00:43:36.840 my favorite, I could have died. Well, yeah, you could 903 00:43:36.840 --> 00:43:39.719 have died, but you're talking to me. You didn't die. 904 00:43:39.880 --> 00:43:43.760 You can't basically get damages for something that might have happened. 905 00:43:44.320 --> 00:43:46.679 So in your case, and I wouldn't mind getting John 906 00:43:46.760 --> 00:43:48.880 Fuller in to talk about it, that could be her 907 00:43:48.960 --> 00:43:51.519 back up. Tell me if that's her real quick, Kelly, 908 00:43:51.519 --> 00:43:54.079 and I'll bring her back up. It sounded almost like 909 00:43:54.119 --> 00:43:56.800 she was switching over to bluetooth. But a lot of 910 00:43:56.800 --> 00:44:00.440 people think you can get damages based on something that 911 00:44:00.599 --> 00:44:01.519 might have happened. 912 00:44:02.079 --> 00:44:03.280 There could be trauma there. 913 00:44:03.360 --> 00:44:06.559 I mean, really, if you think you're gonna die, that 914 00:44:06.599 --> 00:44:09.079 can change your mental outlook for a long time. You 915 00:44:09.199 --> 00:44:12.880 might actually have some kind of damages based on anguish 916 00:44:12.920 --> 00:44:13.559 for that matter. 917 00:44:13.639 --> 00:44:18.920 But is that her? I can't quite tell that is her. Hey, hey, 918 00:44:19.119 --> 00:44:20.679 so keep going, keep going? 919 00:44:22.199 --> 00:44:25.599 So yeah, so I and the reason why so? 920 00:44:25.760 --> 00:44:26.000 Yeah. 921 00:44:26.039 --> 00:44:27.199 So I was just you know, I went to throw 922 00:44:27.239 --> 00:44:28.960 my truck out and then I came back up and 923 00:44:29.000 --> 00:44:31.199 I just you know, I was just pretty much couldn't 924 00:44:31.239 --> 00:44:33.440 do anything. And then I just laid down On weekend. 925 00:44:33.800 --> 00:44:35.760 I didn't feel like I broke anything because I was 926 00:44:35.800 --> 00:44:37.360 asking people. I told me, you know, to call my 927 00:44:37.400 --> 00:44:39.440 mom and call everyone, and they like, well, if you 928 00:44:39.519 --> 00:44:41.320 broke something, you would know, Well. 929 00:44:41.199 --> 00:44:43.519 What is what is your question for me? Let me 930 00:44:43.559 --> 00:44:45.719 ask you that, and then I'm going to digest it 931 00:44:45.760 --> 00:44:47.800 over or break and figure out where we're going to 932 00:44:47.840 --> 00:44:48.480 go with your call. 933 00:44:49.519 --> 00:44:51.679 Yes, I guess my question was like, do I have 934 00:44:51.800 --> 00:44:54.760 grounds to like do something or get like, you know, 935 00:44:54.880 --> 00:44:59.039 like contact Well, because I contacted my HOA, Yeah, you know, 936 00:44:59.280 --> 00:45:02.920 and you know they did send over an email in 937 00:45:03.039 --> 00:45:05.280 writing that says that you know they are responsible for 938 00:45:05.320 --> 00:45:06.159 the snow removal. 939 00:45:06.360 --> 00:45:09.960 Sure, but well I got it. I got it. That's 940 00:45:10.000 --> 00:45:10.679 a good question. 941 00:45:10.840 --> 00:45:13.039 You want to know if you should get something, I 942 00:45:13.079 --> 00:45:15.719 get you one hundred percent. Hold on, I promise I'll 943 00:45:15.760 --> 00:45:18.480 come to you back after the break. Roger has got 944 00:45:18.480 --> 00:45:21.039 a problem with Panacea, we got a problem with the 945 00:45:21.079 --> 00:45:24.599 water bill, and then Mike was suing Google. We're going 946 00:45:24.639 --> 00:45:26.840 to try to get an attorney on Kelly. Remind me 947 00:45:26.960 --> 00:45:29.920 during the break to give you the guy's number. He's 948 00:45:29.920 --> 00:45:33.519 not on a referral list. He's very specialized and this 949 00:45:33.559 --> 00:45:35.760 is basically what he does. But I think he's going 950 00:45:35.840 --> 00:45:38.559 to think. Mike is not going to do it. It's 951 00:45:38.559 --> 00:45:40.199 just too much money. Everybody will type. 952 00:45:45.280 --> 00:45:48.519 Go with a sure thing. Denver's Best Roofer Excel roofing 953 00:45:48.639 --> 00:45:51.280 dot com. You don't pay a cent until you're content. 954 00:45:54.639 --> 00:45:57.840 Time for an insurance check up free, no obligation. In comparison, 955 00:45:57.960 --> 00:46:01.119 call Compass Insurance paying too much much your coverage at 956 00:46:01.159 --> 00:46:03.880 dozens of insurance companies find out now three all three 957 00:46:04.039 --> 00:46:04.840 seven to seven to one. 958 00:46:04.960 --> 00:46:05.199 Help. 959 00:46:05.400 --> 00:46:08.039 You'll think you're his only customer when you choose Frank 960 00:46:08.079 --> 00:46:10.519 durand the real estate Man dot com to list your 961 00:46:10.559 --> 00:46:13.679 home with Remax Alliance three all three nine two zero 962 00:46:13.840 --> 00:46:15.599 sixteen twenty two. 963 00:46:16.199 --> 00:46:18.920 All right, three oh three seven one three eight two 964 00:46:19.039 --> 00:46:21.280 five five. We're gonna have one line open in a second. 965 00:46:21.320 --> 00:46:23.360 We're gonna line that attorney up for the guy that 966 00:46:23.800 --> 00:46:26.119 wants to sue Google. But it's gonna take a little 967 00:46:26.119 --> 00:46:28.599 bit to guys in court. Right now, we're gonna call 968 00:46:28.719 --> 00:46:31.480 him back as well as the attorney and hopefully. 969 00:46:31.039 --> 00:46:32.000 Do that next hour. 970 00:46:32.159 --> 00:46:34.159 There's a lot of people that get upset with these 971 00:46:34.239 --> 00:46:38.360 magnificently large companies. I mean, Google is basically its own thing. 972 00:46:38.400 --> 00:46:40.920 I mean, really, it created a verb. How many how 973 00:46:40.960 --> 00:46:44.440 many places do that? It's crazy Outside of them, it 974 00:46:44.480 --> 00:46:47.280 would be like going after Tesla for something. I mean, 975 00:46:47.320 --> 00:46:50.119 you better have the money, you better have the bucks 976 00:46:50.119 --> 00:46:52.639 as simple as that. But maybe this guy has dealt 977 00:46:52.679 --> 00:46:55.719 with something that's already happened. I used them for a 978 00:46:55.760 --> 00:46:59.639 patent in federal court for a patent dispute years ago, 979 00:47:00.239 --> 00:47:01.320 and he does. 980 00:47:01.159 --> 00:47:02.159 A lot of stuff like this. 981 00:47:02.320 --> 00:47:05.239 But I'm telling you right now, the money I spent 982 00:47:05.760 --> 00:47:08.960 on that lawsuit going after someone that was using my 983 00:47:09.119 --> 00:47:18.360 intellectual property before we even before before discovery, right up 984 00:47:18.400 --> 00:47:23.800 to the point where we had probably ten depositions, ten depositions, 985 00:47:24.039 --> 00:47:25.800 we were already a two hundred thousand dollars. 986 00:47:25.960 --> 00:47:28.119 Gosh, well a two hundred thousands. 987 00:47:28.159 --> 00:47:29.320 Were you successful? 988 00:47:29.920 --> 00:47:30.119 No? 989 00:47:31.079 --> 00:47:31.639 Okay? 990 00:47:32.119 --> 00:47:33.880 Well, and I don't even if I do it again, 991 00:47:34.119 --> 00:47:34.920 would you do it again? 992 00:47:35.280 --> 00:47:38.599 Because once again, just like just like and we're trying 993 00:47:38.599 --> 00:47:42.079 to get John Fuller on for Daisy. Just like Daisy, 994 00:47:42.440 --> 00:47:45.639 you have to prove damages at some point just because 995 00:47:45.679 --> 00:47:47.840 I use something of yours, you might get slapped with 996 00:47:47.880 --> 00:47:49.000 some fines and stuff. 997 00:47:49.159 --> 00:47:50.199 That's a different story. 998 00:47:50.400 --> 00:47:53.840 But if I if I steal compasses logo, and let's 999 00:47:53.840 --> 00:47:58.559 say you actually had a patent on a patent, a 1000 00:47:58.599 --> 00:48:02.039 trademark on it, and I used it on my website, 1001 00:48:02.199 --> 00:48:05.519 but I didn't sell insurance and I didn't benefit from 1002 00:48:05.639 --> 00:48:09.239 using it. I didn't make any money. There's nothing I 1003 00:48:09.280 --> 00:48:11.000 can go after. Then I would have to show that 1004 00:48:11.880 --> 00:48:14.199 how I was harmed by it. What you sue me, 1005 00:48:14.320 --> 00:48:17.320 That's exactly what I's That's where I got trapped. 1006 00:48:17.400 --> 00:48:18.599 Yeah, and I could show it. 1007 00:48:18.920 --> 00:48:21.920 But when we got to the point where the amount 1008 00:48:22.280 --> 00:48:26.519 I could show started exceeding the amount I was paying 1009 00:48:26.519 --> 00:48:29.480 the attorney for, that's where you go, holy crap, this 1010 00:48:29.639 --> 00:48:30.599 is just crazy. 1011 00:48:30.880 --> 00:48:32.519 It's futile. There's nothing you could do. 1012 00:48:32.679 --> 00:48:35.840 And I didn't fully even understand what the problem was 1013 00:48:35.960 --> 00:48:38.239 or what he was alleging, like what he was able 1014 00:48:38.280 --> 00:48:39.119 to show us. 1015 00:48:39.440 --> 00:48:41.440 Well, he's saying, he's saying this. I know what Mike 1016 00:48:41.599 --> 00:48:44.519 was saying. He's saying, Hey, just like I was asking. Now, 1017 00:48:45.000 --> 00:48:47.840 you google right now, Compass Insurance. Anybody out there in 1018 00:48:47.880 --> 00:48:49.880 front of a computer on a phone google it. You'll 1019 00:48:49.920 --> 00:48:52.840 see his Google page. It allows his Google reviews, has 1020 00:48:52.880 --> 00:48:55.639 your phone number, has your business hours, has all that, 1021 00:48:55.880 --> 00:48:59.119 and it's you Compass Insurance. So he's saying that when 1022 00:48:59.159 --> 00:49:01.920 he stopped doings, they took it down. 1023 00:49:02.199 --> 00:49:05.039 So when you google his business you never see that anymore. 1024 00:49:05.239 --> 00:49:07.719 But then he'll complain and they might put it back up, 1025 00:49:07.920 --> 00:49:08.960 or if he buys. 1026 00:49:08.679 --> 00:49:10.599 AdWords again, they might put it back up. 1027 00:49:10.760 --> 00:49:12.960 Okay, but I've never heard of that before. I'm not 1028 00:49:13.000 --> 00:49:15.360 saying it never happened. I'm not calling the guy a 1029 00:49:15.480 --> 00:49:18.519 nut well a little bit. But and I say that 1030 00:49:18.599 --> 00:49:20.519 for spending the kind of money I think he's going 1031 00:49:20.559 --> 00:49:22.280 to have to spend. But we're going to get into 1032 00:49:22.320 --> 00:49:23.280 turn of market. 1033 00:49:23.440 --> 00:49:26.320 Could it be as something as simple as that he's 1034 00:49:26.400 --> 00:49:29.719 not paying the fee like some advertising fud don't. 1035 00:49:29.199 --> 00:49:31.320 Get No, it doesn't work like that on the Google part, 1036 00:49:31.400 --> 00:49:33.760 not what he's talking about. Okay, So if you just 1037 00:49:33.800 --> 00:49:36.159 start a business, you know once it's basically in the 1038 00:49:36.159 --> 00:49:40.679 Colorado Secretary of State, I'm not sure what triggers the 1039 00:49:40.719 --> 00:49:41.519 Google movement. 1040 00:49:41.599 --> 00:49:44.800 I don't know. In fact, it's almost probably the opposite. 1041 00:49:44.840 --> 00:49:49.079 It's probably the Google moment triggers everything else at this point. 1042 00:49:49.360 --> 00:49:52.199 But no, it's got no few to do it cost. 1043 00:49:52.519 --> 00:49:53.400 It just pops up. 1044 00:49:53.599 --> 00:49:55.599 In fact, a lot of times you'll search for say 1045 00:49:55.599 --> 00:49:59.440 a small plumber, you know, Fred's Fred and Dick's Plumbing. 1046 00:50:00.119 --> 00:50:02.760 Search for it and it'll have that little Google. 1047 00:50:02.400 --> 00:50:04.599 Thing because it's a real business, and there'll be a 1048 00:50:04.599 --> 00:50:07.599 little thing that says claim this business because they don't 1049 00:50:07.639 --> 00:50:08.519 even know who it is. 1050 00:50:08.719 --> 00:50:10.599 They know it's a business, they know. 1051 00:50:10.599 --> 00:50:13.280 It's out there, probably because it's registered with the state 1052 00:50:14.320 --> 00:50:16.440 or I'm not sure where they get their information. 1053 00:50:16.519 --> 00:50:18.960 But you have to specifically type it in. If you're 1054 00:50:19.000 --> 00:50:20.760 just putting plumbing, you're never going to get to. 1055 00:50:20.920 --> 00:50:22.400 Fred to right. 1056 00:50:22.480 --> 00:50:25.760 That's where AdWords comes from. So how AdWords works. I 1057 00:50:25.800 --> 00:50:29.519 own a plumbing company, Fred Indick's Plumbing company, and when 1058 00:50:29.559 --> 00:50:34.639 people google cheap Plumber's Denver, I want my ad to show. 1059 00:50:36.199 --> 00:50:36.400 Yeah. 1060 00:50:36.480 --> 00:50:39.039 So but I say, okay, if someone puts in plumber 1061 00:50:39.119 --> 00:50:42.599 Denver or Denver cheap plumber, you pick the words whatever 1062 00:50:42.599 --> 00:50:45.840 the AdWords are. What happens is it's basically an auction. 1063 00:50:46.280 --> 00:50:49.679 I say I will pay up to ten dollars for 1064 00:50:50.159 --> 00:50:52.599 to be the number one or number two or number 1065 00:50:52.639 --> 00:50:56.280 three to come up when people google that, and you 1066 00:50:56.400 --> 00:50:59.079 pay for that. But if another company says I'll give 1067 00:50:59.159 --> 00:51:01.639 twenty dollars for that, they're always going to be first. 1068 00:51:01.880 --> 00:51:04.800 And then another company that gives one hundred dollars for that. 1069 00:51:04.800 --> 00:51:08.400 That's how AdWords work. But what AdWords are on Google 1070 00:51:08.480 --> 00:51:11.280 for people that it's probably over some people's hands. When 1071 00:51:11.320 --> 00:51:14.360 you first Google something like Denver Plumber. You're going to 1072 00:51:14.440 --> 00:51:18.320 see paid ads. Those are the AdWords we're talking about. 1073 00:51:18.639 --> 00:51:23.239 Then you'll see actual native results under that. 1074 00:51:23.320 --> 00:51:26.480 Usually on the second third page is when you finally 1075 00:51:26.480 --> 00:51:27.239 get to those though. 1076 00:51:27.320 --> 00:51:31.960 I mean it is, yeah, that's worthless on the third page, right, yeah, 1077 00:51:32.000 --> 00:51:33.760 but that's why you've bet a lot of money. I mean, 1078 00:51:33.800 --> 00:51:35.000 you were in the plumbing business. 1079 00:51:35.360 --> 00:51:36.920 I mean, think about it's going to pay a fee 1080 00:51:36.960 --> 00:51:37.440 to be on it. 1081 00:51:37.920 --> 00:51:39.840 What do you think what do you think your average 1082 00:51:39.880 --> 00:51:43.760 customer acquisition was back then? Think about it, I don't 1083 00:51:43.800 --> 00:51:47.320 care what. Let's say you're a new car dealer. Let's 1084 00:51:47.320 --> 00:51:49.239 say you are a BMW dealer. 1085 00:51:49.480 --> 00:51:50.199 What is your. 1086 00:51:50.199 --> 00:51:53.000 Average cost to get a customer in the door? I 1087 00:51:53.039 --> 00:51:55.440 would guess in a case like a BMW, it could 1088 00:51:55.440 --> 00:51:56.960 be upwards of three to. 1089 00:51:56.920 --> 00:51:58.920 Four hundred dollars. And I'm just just right off the 1090 00:51:58.920 --> 00:51:59.559 top of my head. 1091 00:51:59.760 --> 00:52:02.719 So if you can go in and buy BMW a 1092 00:52:02.840 --> 00:52:06.239 Denver on Google for two hundred dollars and you might 1093 00:52:06.280 --> 00:52:09.440 acquire that customer, and then depending on what your profit 1094 00:52:09.519 --> 00:52:12.320 margin is on the whole thing, that's where you determine it. 1095 00:52:12.559 --> 00:52:15.679 So a plumber that or let's say a furnace guy 1096 00:52:15.760 --> 00:52:18.639 this time of year, their average ticket. I BET's what 1097 00:52:18.760 --> 00:52:20.760 I mean. I bet if it's a repair, it's a 1098 00:52:20.800 --> 00:52:24.199 couple thousand. I bet if it's a replacement, it's fifteen thousand. 1099 00:52:24.480 --> 00:52:27.199 I mean these numbers sound right. Yeah, So what are 1100 00:52:27.239 --> 00:52:28.239 you willing to pay? 1101 00:52:28.639 --> 00:52:30.639 I mean, like, what do you pay? Fifty bucks? You 1102 00:52:30.679 --> 00:52:33.519 pay two hundred? Maybe you do. I mean it all 1103 00:52:33.559 --> 00:52:34.280 comes down. 1104 00:52:34.119 --> 00:52:37.679 To it per customer, per customer, And we started doing 1105 00:52:37.719 --> 00:52:40.000 we were old school back when we had the Yellow Pages. 1106 00:52:40.119 --> 00:52:42.280 We figured it was four hundred and twenty seven dollars 1107 00:52:42.280 --> 00:52:44.239 to acquire a customer twenty years ago. 1108 00:52:44.559 --> 00:52:46.519 Yeah, well you still hadn't it. Yeah, I know, I 1109 00:52:46.559 --> 00:52:50.360 know exactly what you're saying. Okay, spread it out, Okay, Marissa, 1110 00:52:50.880 --> 00:52:53.559 what is going on with this water bill? By the way, 1111 00:52:53.599 --> 00:52:56.400 one line open, three oh three seven one three eight 1112 00:52:56.440 --> 00:52:57.679 two five five, Marissa? 1113 00:52:57.679 --> 00:52:58.079 What's up? 1114 00:53:00.039 --> 00:53:00.159 Oh? 1115 00:53:00.280 --> 00:53:03.599 My name I'm Marissa, and so I'm not sure if 1116 00:53:03.599 --> 00:53:07.000 you were able to help me. But I have two houses, 1117 00:53:07.079 --> 00:53:10.679 one of them I rent and the other one is 1118 00:53:12.519 --> 00:53:13.519 is my owned house. 1119 00:53:13.639 --> 00:53:18.159 And the water bill is currently I'm sorry, Marissa, I 1120 00:53:18.159 --> 00:53:22.800 missed that last part. The water bill is currently it's 1121 00:53:22.840 --> 00:53:24.639 off off. 1122 00:53:26.079 --> 00:53:28.239 Yes, for the owned house. But I'm in a rental 1123 00:53:28.280 --> 00:53:30.480 and I pay water bill for there wait a second, 1124 00:53:30.480 --> 00:53:31.039 wait to say it. 1125 00:53:31.039 --> 00:53:32.880 Wait, well, hold on, Mariss, I need to understand this 1126 00:53:32.880 --> 00:53:34.960 a little more. I thought you were a landlord. You're 1127 00:53:35.000 --> 00:53:37.519 not a landlord, are you. 1128 00:53:37.559 --> 00:53:37.800 No? 1129 00:53:37.960 --> 00:53:41.599 So you own or owned a house where the water 1130 00:53:41.719 --> 00:53:44.519 got turned off for lack of payment? Is that correct? 1131 00:53:45.599 --> 00:53:45.840 No? 1132 00:53:46.079 --> 00:53:48.559 Okay, I'll explained that one first. 1133 00:53:49.639 --> 00:53:51.719 I pay my bill even though I don't think I 1134 00:53:51.760 --> 00:53:55.480 should have to. So, so my my own house is 1135 00:53:55.519 --> 00:53:59.800 really broken and I'm repairing it. Oh, and I have 1136 00:53:59.880 --> 00:54:01.920 a rental right now. So I have two water. 1137 00:54:01.760 --> 00:54:02.840 Bills and. 1138 00:54:04.760 --> 00:54:07.719 They're charging me like a ninety two dollars base fee 1139 00:54:07.880 --> 00:54:09.360 to have the water up. 1140 00:54:09.800 --> 00:54:10.360 And I don't. 1141 00:54:10.480 --> 00:54:14.000 I don't feel like that's that how it should be. 1142 00:54:14.719 --> 00:54:16.559 So I'm just calling you. 1143 00:54:16.599 --> 00:54:22.400 For ye here's the problem. That's probably exactly how they charge, 1144 00:54:22.440 --> 00:54:24.199 and there's nothing you're going to do about it. I'm 1145 00:54:24.199 --> 00:54:26.639 going to have someone verify that. In fact, I'm going 1146 00:54:26.719 --> 00:54:31.320 to have Deputy Bow verify that information during the show. 1147 00:54:31.320 --> 00:54:31.480 Here. 1148 00:54:31.519 --> 00:54:33.719 If you keep listening, what is the water company? 1149 00:54:35.440 --> 00:54:36.840 It's the town of Fowler. 1150 00:54:37.639 --> 00:54:40.280 How do you spell that? I didn't even hear Fowler 1151 00:54:40.679 --> 00:54:41.840 f O U l e R. 1152 00:54:43.800 --> 00:54:48.880 Or Falcon W Fowler s O W l e R. 1153 00:54:49.079 --> 00:54:49.880 Okay, perfect. 1154 00:54:50.119 --> 00:54:52.559 So basically just call up and see even if the 1155 00:54:52.559 --> 00:54:55.719 water's turned off, Bow, do you constantly pay that tab 1156 00:54:55.920 --> 00:54:57.239 because you know. 1157 00:54:57.199 --> 00:54:58.840 You'll have access to their water. 1158 00:54:58.920 --> 00:55:00.639 Basically, it's more of an ax as fee than to 1159 00:55:00.760 --> 00:55:03.760 charge Marissa, I'm gonna tell you when that drives me insane, 1160 00:55:03.960 --> 00:55:04.599 go ahead. 1161 00:55:04.400 --> 00:55:06.400 I do not pay that though they will rack itt 1162 00:55:06.519 --> 00:55:09.559 up every month, and then they could they claim they 1163 00:55:09.559 --> 00:55:10.880 will take my property. 1164 00:55:11.440 --> 00:55:15.000 Well wait, wait, wait, if it's a municipality on the 1165 00:55:15.039 --> 00:55:19.440 water bill, it can happen. I mean it can happen. 1166 00:55:19.519 --> 00:55:21.960 But we're gonna we're gonna dig into that a little. 1167 00:55:21.960 --> 00:55:24.360 But I'll tell you this. There's a lot of people 1168 00:55:24.480 --> 00:55:28.159 like Fort Collins now where you have to use their 1169 00:55:28.239 --> 00:55:32.000 trash company. If you use a different trash company or 1170 00:55:32.079 --> 00:55:35.719 don't have service, you have to pay a fee every 1171 00:55:35.880 --> 00:55:39.920 single month for not using their service. So this is 1172 00:55:40.000 --> 00:55:43.800 becoming more and more prevalent everywhere. But we're going to 1173 00:55:43.880 --> 00:55:46.000 dig into it, Marissa and figure it out both. 1174 00:55:46.079 --> 00:55:49.199 So Marissa, I just they're charging you ninety two dollars 1175 00:55:49.280 --> 00:55:53.280 a month for not using the water yep, is that right? 1176 00:55:54.000 --> 00:55:57.199 Yeah, I'll call get to it. That doesn't seem right 1177 00:55:57.280 --> 00:55:57.480 to me. 1178 00:55:58.400 --> 00:55:59.519 I hope it's a mess. 1179 00:55:59.360 --> 00:56:04.920 Up, like do it feeds like a plant fee like 1180 00:56:04.920 --> 00:56:07.239 there's a whole list of feeds, but it equals out 1181 00:56:07.239 --> 00:56:10.199 to a ninety two dollars base feat and that's if 1182 00:56:10.239 --> 00:56:14.280 your water is shut off, your water is on, it's 1183 00:56:14.320 --> 00:56:17.159 going to be one hundred and five dollars approximately. 1184 00:56:17.559 --> 00:56:20.559 El Marissa, I'll call during the break, call the city 1185 00:56:20.599 --> 00:56:21.719 of our. 1186 00:56:21.639 --> 00:56:23.519 Yeah, we'll figure that out for you. Marissa. 1187 00:56:23.639 --> 00:56:27.400 Just basically keep listening, Kelly, get her information though, and 1188 00:56:27.440 --> 00:56:29.719 then you don't happen to have one of those bills. 1189 00:56:29.760 --> 00:56:32.360 You can take a picture of and test it over 1190 00:56:32.440 --> 00:56:34.440 to us right now, Marissa, Yeah, your name. 1191 00:56:36.360 --> 00:56:37.960 I'm sorry that one. 1192 00:56:38.199 --> 00:56:40.719 Well, I figured I figured hold tight though, hold on 1193 00:56:40.800 --> 00:56:43.239 three oh three seven one three A two five five. 1194 00:56:43.480 --> 00:56:45.880 We got a couple open lines three oh three seven 1195 00:56:45.960 --> 00:56:48.920 one three eight two five five. How about let's try 1196 00:56:49.000 --> 00:56:52.679 Marco Bendinelli Kelly for that slip and fall. I'd love 1197 00:56:52.719 --> 00:56:56.719 to talk to Marco and then issue with Pantasy of Life. 1198 00:56:56.960 --> 00:56:59.039 I left a message for someone I knew there. I 1199 00:56:59.039 --> 00:57:02.440 haven't heard back, but Roger. I promise you're up next 1200 00:57:02.760 --> 00:57:05.360 right here on the Troubleshooter Network. 1201 00:57:11.000 --> 00:57:14.239 Go with a sure thing Denver's Best roofer Excel Roofing 1202 00:57:14.360 --> 00:57:17.000 dot com. You don't pay a cent until you're content. 1203 00:57:20.360 --> 00:57:23.559 Time for an insurance check up free, no obligation. In comparison, 1204 00:57:23.679 --> 00:57:27.239 call Compass Insurance paying too much your coverage at dozens 1205 00:57:27.280 --> 00:57:30.000 of insurance companies find out now three oh three seven 1206 00:57:30.079 --> 00:57:30.599 seven to one. 1207 00:57:30.679 --> 00:57:30.960 Help. 1208 00:57:31.119 --> 00:57:33.760 You'll think you're his only customer when you choose Frank 1209 00:57:33.800 --> 00:57:36.280 durand the real estate Man dot com to list your 1210 00:57:36.280 --> 00:57:39.480 home with Remax Alliance three oh three nine two zero 1211 00:57:39.559 --> 00:57:40.480 sixteen twenty two. 1212 00:57:42.519 --> 00:57:45.400 All right, people, two lines open three oh three seven 1213 00:57:45.519 --> 00:57:46.920 one three A two five five. 1214 00:57:46.920 --> 00:57:47.880 I want to hear from you. 1215 00:57:47.880 --> 00:57:51.480 You've been ripped off, taken advantage of hey, by the way, 1216 00:57:52.159 --> 00:57:53.199 Compass Insurance. 1217 00:57:53.280 --> 00:57:56.719 Brian's in with me, Daisy, Hang tight, Aaron Roger. 1218 00:57:56.719 --> 00:57:59.320 I'm coming right to you, but we're still trying to 1219 00:57:59.320 --> 00:58:01.079 get an attorney, Daisy, so hold tight. 1220 00:58:01.400 --> 00:58:03.519 You know attorneys. I was going to say it's Friday, 1221 00:58:03.920 --> 00:58:06.800 they're hard to get, but they're just hard to get. 1222 00:58:06.880 --> 00:58:07.960 I'm just gonna leave it at that. 1223 00:58:08.400 --> 00:58:10.960 We have great attorneys but my god, during the day 1224 00:58:11.000 --> 00:58:12.599 this time, when our show's. 1225 00:58:12.320 --> 00:58:14.760 Live, they're in court hard to get it. Yeah right, well, 1226 00:58:14.800 --> 00:58:17.559 I mean it's crazier they're doing whatever attorneys do, you know. 1227 00:58:18.840 --> 00:58:23.039 But here's the deal. Insurance. Now, how many times did 1228 00:58:23.079 --> 00:58:26.679 I call you bitching about renewals? Oh Man. 1229 00:58:28.800 --> 00:58:32.400 Said, Insurance in Colorado has gone bat crap. 1230 00:58:32.880 --> 00:58:34.639 It's absolutely insane, man. 1231 00:58:35.119 --> 00:58:38.159 And it's is it all purely because it claims in Colorado, 1232 00:58:38.199 --> 00:58:41.360 whether it's all hail or wind or car insurance or 1233 00:58:41.400 --> 00:58:44.039 home insurance, wouldn't you say we have probably had one 1234 00:58:44.119 --> 00:58:47.000 of the largest rate increases this year than ever. 1235 00:58:47.400 --> 00:58:50.000 Yeah, And it's it's more than just that. It's like 1236 00:58:50.039 --> 00:58:52.559 the companies have stopped writing business. You know, a lot 1237 00:58:52.559 --> 00:58:54.440 of them have had shut down new businesses. 1238 00:58:54.599 --> 00:58:56.280 They just they won't take it. They don't want it. 1239 00:58:56.360 --> 00:58:58.280 Yeah, they just And that just tells you, no matter 1240 00:58:58.320 --> 00:59:00.599 what that premium is, that they're not even to get 1241 00:59:00.960 --> 00:59:03.119 their policies because a lot of it is you have 1242 00:59:03.159 --> 00:59:07.239 to get through the insurance commissioner permission to increase deductible. 1243 00:59:07.039 --> 00:59:08.119 And I want to dig into that. 1244 00:59:08.199 --> 00:59:11.599 So if I'm the owner of Progressive and I have 1245 00:59:11.679 --> 00:59:15.639 homeowners and auto insurance, in Colorado, and I have to 1246 00:59:15.719 --> 00:59:18.000 go to them and get my pricing approved. 1247 00:59:18.159 --> 00:59:19.320 Yes, okay. 1248 00:59:19.400 --> 00:59:22.920 So let's say my pricing's approved at the beginning of 1249 00:59:22.920 --> 00:59:27.119 the year and a huge hailstorm comes through like we 1250 00:59:27.199 --> 00:59:31.159 always have and wipes out a ton and I literally 1251 00:59:31.400 --> 00:59:33.519 lose a billion. 1252 00:59:33.199 --> 00:59:37.639 Dollars in Colorado. Yep, So I need to raise rates. 1253 00:59:37.760 --> 00:59:41.119 You can only lose a billion dollars so often, right right, yep. 1254 00:59:41.480 --> 00:59:43.880 So I lose a bill We're not all Boeing who 1255 00:59:44.000 --> 00:59:45.519 somehow loses billions. 1256 00:59:45.199 --> 00:59:47.159 Of dollars going, yeah, and keeps going. 1257 00:59:47.199 --> 00:59:50.599 But so then I go to the commissioner and say, 1258 00:59:50.639 --> 00:59:53.719 I need to raise prices based upon this and you 1259 00:59:53.760 --> 00:59:57.000 can see the actual losses, and they say no, yep. 1260 00:59:57.280 --> 01:00:01.079 Then that company I'm progressive. I go, well, well that's simple. 1261 01:00:01.280 --> 01:00:03.079 I'm not going to sell insurance here anymore. 1262 01:00:03.199 --> 01:00:06.679 Well, and they can't go quite that far because they 1263 01:00:06.679 --> 01:00:11.199 can't just stop, you know, renewing policies again. Then they 1264 01:00:11.199 --> 01:00:13.000 would have a problem with the Insurance commission if they 1265 01:00:13.039 --> 01:00:14.960 just said we're not renewing everything and pulling out, kind 1266 01:00:14.960 --> 01:00:16.679 of like what State Farm did in California. 1267 01:00:16.840 --> 01:00:17.599 Well, how'd they do it? 1268 01:00:17.639 --> 01:00:17.840 Then? 1269 01:00:18.000 --> 01:00:20.840 Well, there was a big issue with that. I mean, 1270 01:00:20.880 --> 01:00:23.000 they did end up trying to pull out, but then 1271 01:00:23.039 --> 01:00:25.280 trying to get back in is when you start having 1272 01:00:25.320 --> 01:00:27.760 a problem. In other words, the Progressive made that drastic 1273 01:00:27.800 --> 01:00:30.159 of an action trying to get back in the state. 1274 01:00:30.199 --> 01:00:31.599 The Insurance Commission would say no. 1275 01:00:31.760 --> 01:00:34.119 Well, and I'd say, in all honesty, I'd say that's 1276 01:00:34.239 --> 01:00:36.320 very fair, because what we would happen then is a 1277 01:00:36.400 --> 01:00:39.360 pick and choose. You would have a really bad hailstorm 1278 01:00:39.639 --> 01:00:42.519 and then look at the actuals and let's say the 1279 01:00:42.559 --> 01:00:44.800 actual areas say well they have a storm like that 1280 01:00:44.960 --> 01:00:47.800 every ten years, whatever it is. They can say, oh, okay, 1281 01:00:47.840 --> 01:00:49.639 well we just missed that one. Now we want to 1282 01:00:49.679 --> 01:00:50.760 get back in exactly. 1283 01:00:50.880 --> 01:00:53.440 And so that part makes sense. But what they do 1284 01:00:53.599 --> 01:00:56.480 instead is they go to their agents say we're not 1285 01:00:56.599 --> 01:00:59.440 taking new business, or they make it so difficult so 1286 01:00:59.480 --> 01:00:59.960 you're only. 1287 01:00:59.800 --> 01:01:03.159 Talking and existing policies. In the scenario we were talking about, yeah, 1288 01:01:03.199 --> 01:01:05.519 we're new a business. They can pull the trigger almost 1289 01:01:05.559 --> 01:01:06.280 instant yeah, and. 1290 01:01:06.280 --> 01:01:07.840 They don't have to file it with the state. They 1291 01:01:07.920 --> 01:01:10.159 just say to tell the agents you're not you know, 1292 01:01:10.199 --> 01:01:13.480 we're shutting down here. We're only going to take you know. 1293 01:01:13.679 --> 01:01:17.639 It's a very pristine amount of business. So that's what 1294 01:01:17.679 --> 01:01:21.760 they did this past year. Now the insurance Commissioner has 1295 01:01:21.960 --> 01:01:24.960 had time to work with these companies to where I'm 1296 01:01:25.039 --> 01:01:27.480 seeing that they're coming back in in twenty twenty five. 1297 01:01:27.480 --> 01:01:29.960 They're going to start opening up again. But they have 1298 01:01:30.039 --> 01:01:31.800 also raised deductibles. 1299 01:01:31.840 --> 01:01:33.599 You know, I'm going to put a challenge out there 1300 01:01:33.639 --> 01:01:36.280 for everybody listening. I'm going to show you how good 1301 01:01:36.280 --> 01:01:38.199 Brian and the Gang is a compass. I don't care 1302 01:01:38.239 --> 01:01:41.719 what insurance you have right now, what insurance? I want 1303 01:01:41.719 --> 01:01:44.119 you to call them up and I want you to 1304 01:01:44.119 --> 01:01:46.480 get what I call an insurance checkup. It's one hundred 1305 01:01:46.519 --> 01:01:49.840 percent free, and I want to hear back from you 1306 01:01:50.480 --> 01:01:52.840 after you call up. We have another two and a 1307 01:01:52.880 --> 01:01:55.559 half hours basically in the show, I want people to 1308 01:01:55.599 --> 01:01:57.920 do the insurance checkup. If you've done it before, I 1309 01:01:57.960 --> 01:01:59.559 want you to do it again. I don't care if 1310 01:01:59.599 --> 01:02:02.639 you have eight Farm, all State, Progressive. I don't care 1311 01:02:03.039 --> 01:02:06.039 what you have. I don't care. What I want you 1312 01:02:06.119 --> 01:02:07.920 to figure out is do you got the right coverage? 1313 01:02:07.920 --> 01:02:10.679 That's the most important thing. And then, second of all, 1314 01:02:10.960 --> 01:02:13.639 can these guys get you better insurance for less money? 1315 01:02:13.880 --> 01:02:18.199 Simple as that, maybe you are facing a new part 1316 01:02:18.239 --> 01:02:21.079 on your renewal to where the roof is no longer 1317 01:02:21.199 --> 01:02:24.400 covered for two or three thousand, but they want, you know, 1318 01:02:24.440 --> 01:02:27.199 to pay you either actual cash value, which could be 1319 01:02:27.320 --> 01:02:33.360 fifteen twenty thousand easily, or a percentage of your main dwelling, 1320 01:02:33.440 --> 01:02:36.199 which can even be higher than that. A lot of 1321 01:02:36.239 --> 01:02:39.400 times when you renew people get tricked. I mean they 1322 01:02:39.480 --> 01:02:40.280 just don't look. 1323 01:02:40.199 --> 01:02:42.480 Well, yeah, and it's understandable they don't know or the 1324 01:02:42.840 --> 01:02:43.519 hardest one is. 1325 01:02:43.440 --> 01:02:44.880 I don't even know what cash value. 1326 01:02:44.960 --> 01:02:46.920 They don't know what that is actual cash value, and 1327 01:02:47.000 --> 01:02:48.800 they slip it in there and they put it. You know, 1328 01:02:48.880 --> 01:02:51.599 there is a statement on the policy, but unless you 1329 01:02:51.639 --> 01:02:53.719 know what you're talking about, you're not gonna even notice it. 1330 01:02:54.039 --> 01:02:57.239 But yeah, if they call, as you know, we're first 1331 01:02:57.239 --> 01:02:58.800 to tell you if what you got is better than 1332 01:02:58.840 --> 01:03:01.559 what we can find. And that happens in this market, 1333 01:03:01.639 --> 01:03:03.840 in this market right now. If someone's been with the 1334 01:03:03.840 --> 01:03:06.280 company for a long time and their policy actually doesn't 1335 01:03:06.320 --> 01:03:09.719 have some of those things, we'll tell them, hey, pu, yeah, 1336 01:03:09.840 --> 01:03:10.800 you don't want to go anywhere. 1337 01:03:11.119 --> 01:03:11.679 I'll touch you. 1338 01:03:12.079 --> 01:03:14.719 They're so honest, it's crazy, But I want you to 1339 01:03:14.760 --> 01:03:16.840 call them up right now, three oh three nine nine 1340 01:03:16.960 --> 01:03:19.840 six nine thousand. Call the gang up over there and 1341 01:03:19.920 --> 01:03:23.199 just do the free insurance checkup. There's zero obligation, there's 1342 01:03:23.280 --> 01:03:26.159 no hard sale. And my favorite part, just like Brian said, 1343 01:03:26.440 --> 01:03:29.119 honest to god, if it's not right for you, they're 1344 01:03:29.159 --> 01:03:31.239 going to say no, stay with State Farms, stay with 1345 01:03:31.320 --> 01:03:31.800 all State. 1346 01:03:32.000 --> 01:03:33.760 Here's why. They'll explain why. 1347 01:03:33.920 --> 01:03:36.079 If you've got better coverage, great, But I'll tell you what, 1348 01:03:37.119 --> 01:03:39.239 Nine out of ten times, this is what we hear 1349 01:03:39.320 --> 01:03:42.159 back in the show. Nine out of ten times I 1350 01:03:42.280 --> 01:03:46.400 call them up. I've got more coverage, better coverage, and 1351 01:03:46.440 --> 01:03:49.719 I'm saving a couple thousand dollars. Of course, depending on 1352 01:03:49.760 --> 01:03:52.880 the different coverages auto home, etc. So you got to 1353 01:03:52.920 --> 01:03:54.920 call them up three oh three nine nine to six 1354 01:03:55.039 --> 01:03:57.840 nine thousand, call them right now, and then we'll during 1355 01:03:57.880 --> 01:04:01.440 the next hour or two we'll get people's results. I mean, 1356 01:04:01.440 --> 01:04:03.800 how long does it generally take when they call O Brian. 1357 01:04:05.119 --> 01:04:07.840 You know it depends on how big the account is, 1358 01:04:07.880 --> 01:04:11.199 but four or five different coveries longer. Yeah, if you've 1359 01:04:11.199 --> 01:04:13.400 got some rental homes and you know that takes longer. 1360 01:04:13.440 --> 01:04:15.960 But if it's something as long as they're not slammed, 1361 01:04:15.960 --> 01:04:17.960 with a bunch of people calling it once, we should 1362 01:04:17.960 --> 01:04:20.000 be able to get back to them within forty five 1363 01:04:20.039 --> 01:04:20.599 minutes or so. 1364 01:04:20.800 --> 01:04:23.119 What are some of the biggest ones you see coming 1365 01:04:23.159 --> 01:04:26.760 from the biggest savings bad insurance? Is there particular companies 1366 01:04:26.800 --> 01:04:28.920 like all State State Farm. I don't want to I 1367 01:04:28.960 --> 01:04:31.119 don't want to prep you with an answer, but yeah, 1368 01:04:31.119 --> 01:04:33.599 I mean where do you see the biggest movement or 1369 01:04:33.639 --> 01:04:34.679 it just all depends. 1370 01:04:34.840 --> 01:04:37.800 Well, I'll tell you the biggest when people call and 1371 01:04:37.880 --> 01:04:41.039 will usually find a better option for them is whenever 1372 01:04:41.079 --> 01:04:44.280 they get a teenage driver added to their policy. Because 1373 01:04:44.320 --> 01:04:46.280 if they're with one of these carriers, and you know, 1374 01:04:46.360 --> 01:04:49.119 it's pretty universal, you get them and you see its 1375 01:04:49.159 --> 01:04:53.320 skyrocketing price, and there's companies that can just that really 1376 01:04:53.880 --> 01:04:57.039 don't surcharge for the same yeah, for that same risk, 1377 01:04:57.119 --> 01:04:58.760 and so we're able to look around and find a 1378 01:04:58.760 --> 01:05:01.480 better deal because you're talking talking about and it's thousands 1379 01:05:01.480 --> 01:05:03.199 and thousands of dollars, oh big time. 1380 01:05:03.239 --> 01:05:05.679 And then some of the commercial stuff you do, yeah, 1381 01:05:05.719 --> 01:05:09.119 like garage keepers for shops out there are contractors, general 1382 01:05:09.159 --> 01:05:13.920 liability or even uh, what's the workman's com Yeah, right, 1383 01:05:13.960 --> 01:05:16.440 I mean all these things people can save a massive 1384 01:05:16.440 --> 01:05:20.519 amount of money. Three oh three nine nine six nine thousand, Roger, 1385 01:05:20.719 --> 01:05:27.079 you're up next, go. 1386 01:05:27.119 --> 01:05:30.880 With a sure thing Denver's best roofer Excel Roofing dot com. 1387 01:05:30.920 --> 01:05:35.360 You don't pay a cent until you're contents. 1388 01:05:36.280 --> 01:05:39.840 Time for an insurance checkup free, no obligation comparison call 1389 01:05:39.960 --> 01:05:43.280 Compass Insurance paying too much your coverage at dozens of 1390 01:05:43.280 --> 01:05:45.960 insurance companies find out now three oh three seven to 1391 01:05:46.039 --> 01:05:46.519 seven to one. 1392 01:05:46.599 --> 01:05:46.880 Help. 1393 01:05:47.039 --> 01:05:49.679 You'll think you're his only customer when you choose Frank 1394 01:05:49.760 --> 01:05:52.199 durand the real estate Man dot com to list your 1395 01:05:52.239 --> 01:05:55.400 home with Remax Alliance. Three oh three nine two zero 1396 01:05:55.480 --> 01:05:57.719 sixteen twenty two. 1397 01:05:57.800 --> 01:06:00.280 All right, three oh three seven one three eighty five 1398 01:06:00.320 --> 01:06:01.920 to five. We got a couple lines open. You've been 1399 01:06:02.000 --> 01:06:05.360 ripped off taking advantage of I do want to hear 1400 01:06:05.400 --> 01:06:07.679 from you. I don't think we've heard anything more about this. 1401 01:06:07.719 --> 01:06:10.480 Shoot, or have we? This guy pops out. He was 1402 01:06:10.480 --> 01:06:14.760 in New York City. What was the insurance company, Brian, Yeah, 1403 01:06:14.920 --> 01:06:16.480 United Healthcare, the CEO. 1404 01:06:17.280 --> 01:06:20.239 Apparently the guy was targeted. Guy was across the street. 1405 01:06:20.679 --> 01:06:22.480 Looks like a hit man, right, I mean. 1406 01:06:22.480 --> 01:06:24.679 It looks like, yeah, they had he had a silencer 1407 01:06:24.840 --> 01:06:27.599 on the gun and then shot and then got on 1408 01:06:27.639 --> 01:06:28.800 an e bike and took off. 1409 01:06:29.079 --> 01:06:33.239 Just walks up bam, bam, kills the guy. I think 1410 01:06:33.239 --> 01:06:34.199 the guy was killed. 1411 01:06:34.320 --> 01:06:36.159 I mean, it sounds like it's a hit man though, 1412 01:06:36.400 --> 01:06:38.039 But I mean, I don't know who hired him, but 1413 01:06:38.079 --> 01:06:40.960 I really think it's gonna come out someone that felt 1414 01:06:41.440 --> 01:06:45.440 very jilted by the insurance company. I mean, maybe like 1415 01:06:45.519 --> 01:06:49.480 your spouse has cancer and they won't improve something. I mean, 1416 01:06:49.639 --> 01:06:51.559 what do you think, Brian, Honest to God. 1417 01:06:51.920 --> 01:06:53.960 Yeah, I mean I guess it could. I mean, I 1418 01:06:54.119 --> 01:06:56.039 guess they could go there. I mean, you wonder if 1419 01:06:56.119 --> 01:06:58.119 it's even something bigger than that they're trying to get 1420 01:06:58.199 --> 01:06:58.960 rid of the CEO. 1421 01:06:59.199 --> 01:07:01.039 Well, now that there's and it's a hit man with 1422 01:07:01.199 --> 01:07:02.880 a silencer. The guy's got a man. 1423 01:07:03.119 --> 01:07:06.119 He looks like a professional. You wonder if it's something 1424 01:07:06.239 --> 01:07:07.679 bigger than that, bigger. 1425 01:07:07.400 --> 01:07:09.719 Than that, I bet god it could be one of 1426 01:07:09.760 --> 01:07:12.599 those deals we never find out. Roger, you got a 1427 01:07:12.639 --> 01:07:16.800 problem with Panacea Life Sciences back in the day, going 1428 01:07:16.880 --> 01:07:20.280 back whatever amount of years we used to advertise for them. 1429 01:07:20.320 --> 01:07:22.239 They sold a CBD product. 1430 01:07:22.719 --> 01:07:25.800 And I assume you're talking about their CBD product because 1431 01:07:25.840 --> 01:07:34.239 I know they do other stuff. Now, Roger, well, I 1432 01:07:34.280 --> 01:07:37.599 know this can't be me. I mean, I'm did boat 1433 01:07:37.679 --> 01:07:41.840 did you can't hear him this time? No, I'll put 1434 01:07:41.880 --> 01:07:43.639 him back on hold because I want to bring him 1435 01:07:43.639 --> 01:07:46.400 back up. There's no doubt about it. So soon as 1436 01:07:46.400 --> 01:07:48.079 we get him, Kelly, let me know we do get 1437 01:07:48.079 --> 01:07:50.480 we're gonna have lines open coming into next hour. So 1438 01:07:50.559 --> 01:07:52.800 if you have been ripped off taking advantage of I 1439 01:07:52.840 --> 01:07:55.360 want to hear from you. Brian was telling me something 1440 01:07:55.440 --> 01:07:57.960 interesting during the last break. We're going to talk about too. 1441 01:07:58.239 --> 01:08:01.280 People that cannot get insure. Give me an idea. Who 1442 01:08:01.280 --> 01:08:03.239 couldn't get insured? People that live in the woods. 1443 01:08:03.320 --> 01:08:08.360 Yeah, exactly, high wildfire, multiple claims. It's there's going to 1444 01:08:08.360 --> 01:08:10.000 be an option for those people. 1445 01:08:09.800 --> 01:08:10.960 And there isn't right now. 1446 01:08:11.480 --> 01:08:13.639 So there's people in Colorado right now that could be 1447 01:08:13.679 --> 01:08:16.680 in million dollar properties that just simply can't get insurance. 1448 01:08:16.800 --> 01:08:20.039 Yeah. And even this solution is which we'll explain, but 1449 01:08:20.119 --> 01:08:23.079 there's some real limitations on it. 1450 01:08:23.199 --> 01:08:25.520 Yeah, So it's not I gotch you. So it's not 1451 01:08:25.640 --> 01:08:28.960 the best solution, but it's something something man that sounds 1452 01:08:29.000 --> 01:08:32.880 like Florida. Really what it reminds me of this Louisiana 1453 01:08:32.920 --> 01:08:35.039 when we're looking for a place out in slie Dell. 1454 01:08:35.680 --> 01:08:38.760 I mean, really, flood insurance comes from the state. Does 1455 01:08:38.800 --> 01:08:42.079 this come from the state. It's kind of kind of 1456 01:08:42.479 --> 01:08:45.439 it's monitored by the state. 1457 01:08:45.600 --> 01:08:47.960 Listen, don't forget the insurance help Center. Give them a 1458 01:08:47.960 --> 01:08:50.199 call now, see how much money you can say Brian 1459 01:08:50.239 --> 01:08:53.720 Burns three three nine ninety six nine thousand, three zero 1460 01:08:53.840 --> 01:08:55.640 three nine nine six nine thousand. 1461 01:08:55.640 --> 01:08:56.840 We got a lot coming up. 1462 01:09:09.279 --> 01:09:12.560 Go with a sure thing Denver's Best roofer Excel Roofing 1463 01:09:12.680 --> 01:09:13.239 dot com. 1464 01:09:13.279 --> 01:09:15.319 You don't pay a cent until you're content. 1465 01:09:16.960 --> 01:09:21.159 Leave time for an insurance check up free, no obligation 1466 01:09:21.279 --> 01:09:25.159 comparison call Compass Insurance paying too much your coverage at 1467 01:09:25.199 --> 01:09:27.920 dozens of insurance companies find out now three oh three 1468 01:09:28.079 --> 01:09:31.199 seven seven one help. You'll think you're his only customer 1469 01:09:31.239 --> 01:09:33.520 when you choose Frank durand the real estate Man dot 1470 01:09:33.520 --> 01:09:36.880 com to list your home with Remax Alliance three oh 1471 01:09:36.880 --> 01:09:38.840 three nine two zero sixteen twenty two. 1472 01:09:39.840 --> 01:09:44.600 Yeah, ri. 1473 01:09:46.840 --> 01:09:53.359 Nest need advice? Who you don't have? Come? Runnxious as 1474 01:09:53.760 --> 01:09:57.680 a can. No shoot is gonna help come. 1475 01:09:59.239 --> 01:10:06.119 This is the Troubleshooter Show. No Tom Martino all. 1476 01:10:06.079 --> 01:10:09.000 Right, three oh three seven one three eight two five 1477 01:10:09.199 --> 01:10:12.000 five three oh three Martino, that's the phone number. You 1478 01:10:12.039 --> 01:10:14.079 know what the show is though, This is the show 1479 01:10:14.119 --> 01:10:16.600 that helps you. You've been ripped off, You've been taken 1480 01:10:16.640 --> 01:10:20.680 advantage of, maybe a contractor, maybe a dentist, maybe anything. 1481 01:10:21.000 --> 01:10:23.079 If you need help, we have a list of people 1482 01:10:23.079 --> 01:10:26.760 at referral list dot com. That's right, referral list dot com. 1483 01:10:26.800 --> 01:10:30.199 Like Brian Burns, who's in studio with me. Any insurance 1484 01:10:30.319 --> 01:10:33.399 questions you have, Brian can answer any help you need 1485 01:10:33.439 --> 01:10:36.399 with an insurance company. Brian is such a great resource. 1486 01:10:36.720 --> 01:10:39.680 It's crazy Compass Insurance. We're going to be talking to them. 1487 01:10:39.960 --> 01:10:43.119 But the bottom line is over three hundred million dollars 1488 01:10:43.720 --> 01:10:48.600 three hundred million dollars in cash, merchandise exchanges, refund services 1489 01:10:48.960 --> 01:10:51.399 directly due to this show. The show's been on in 1490 01:10:51.479 --> 01:10:56.840 Denver almost forty five years. If you need help, we 1491 01:10:57.000 --> 01:11:00.760 use the power of the media to go after the scumbags. 1492 01:11:00.800 --> 01:11:01.520 I'll put it like that. 1493 01:11:01.880 --> 01:11:03.439 You know a lot of people go I don't like 1494 01:11:03.479 --> 01:11:05.640 when you call people scumbags. Well, you let me say, 1495 01:11:05.880 --> 01:11:09.000 there's a lot of contractors and dirt bags at our scumbags. 1496 01:11:09.239 --> 01:11:11.840 You know, once you cross the line of dirt bag 1497 01:11:11.920 --> 01:11:15.000 to scumbag, I mean, really, that's something to be said 1498 01:11:15.039 --> 01:11:17.640 for you. Right once you rip off an old lady 1499 01:11:17.680 --> 01:11:20.600 for five or six grand I mean you cross that line, 1500 01:11:20.640 --> 01:11:23.399 you go from just being a dirt bag or just 1501 01:11:23.439 --> 01:11:26.439 being a scumbag, to being a dirt bag scumbag. 1502 01:11:26.840 --> 01:11:27.560 You know what I'm saying. 1503 01:11:27.600 --> 01:11:30.239 And on the Sleeves Brigade, and on the Sleeves Brigade, 1504 01:11:30.239 --> 01:11:31.680 by the way, you want to see the worst of 1505 01:11:31.760 --> 01:11:35.680 the worst, go to Sleeves Brigade dot com. We're gonna 1506 01:11:35.680 --> 01:11:38.960 have John Fuller. Let me go to Daisy real quick. Hey, Daisy, 1507 01:11:39.000 --> 01:11:42.840 we finally have John Fuller lined up. I so appreciate 1508 01:11:42.920 --> 01:11:46.159 you waiting. We're gonna get answers to all your questions. 1509 01:11:46.479 --> 01:11:50.159 She slipped and fell at her condo. The HOA is 1510 01:11:50.279 --> 01:11:53.319 responsible for getting rid of the snow and ice. She 1511 01:11:53.439 --> 01:11:56.399 took a bad spill. She was down for two or 1512 01:11:56.399 --> 01:11:58.800 three days, laying in bed and stuff like that. We're 1513 01:11:58.800 --> 01:12:01.319 gonna have John Fuller on of that. But right now 1514 01:12:01.359 --> 01:12:03.279 we're going to go to Hannah. I do have two 1515 01:12:03.319 --> 01:12:07.279 lines open three zero three seven, one three A two 1516 01:12:07.319 --> 01:12:10.560 five five or three oh three Martino, Hannah, what's going on? 1517 01:12:10.680 --> 01:12:11.960 This sounds horrible? 1518 01:12:13.960 --> 01:12:17.760 Yeah, Hi, thanks for taking my call. My my mom 1519 01:12:17.880 --> 01:12:22.680 called me yesterday and told me that her husband, my stepdad, 1520 01:12:23.439 --> 01:12:27.560 was just behaving very suspiciously the past couple of days, 1521 01:12:28.159 --> 01:12:31.479 and long story short, he believed that he was speaking 1522 01:12:31.560 --> 01:12:34.359 with an employee from mos Fargo, which is who he 1523 01:12:34.439 --> 01:12:37.399 banks with. Oh my god, and they were telling Kim 1524 01:12:37.520 --> 01:12:41.000 that his account was compromised and the only way to 1525 01:12:41.199 --> 01:12:43.720 secure the funds in his account would be to deposit 1526 01:12:43.800 --> 01:12:49.199 them somewhere safe, and they instructed him to withdraw a 1527 01:12:49.239 --> 01:12:51.199 significant amount of money from his account. 1528 01:12:51.279 --> 01:12:53.600 Anna, how did he I want to ask some questions 1529 01:12:53.640 --> 01:12:57.640 before we dive deeper into this. So the scammer called 1530 01:12:57.680 --> 01:12:59.119 them over the telephone, right. 1531 01:13:01.119 --> 01:13:03.039 Yes, Well, what he said is that he logged onto 1532 01:13:03.039 --> 01:13:06.800 his computer the morning of Thanksgiving and he received an 1533 01:13:06.920 --> 01:13:10.560 alert from Microsoft. Is what he thought it was. He 1534 01:13:10.640 --> 01:13:14.079 called the number that popped up on the alert, and 1535 01:13:14.119 --> 01:13:17.039 they encouraged him. They told him to call. 1536 01:13:18.760 --> 01:13:19.159 The bank. 1537 01:13:19.319 --> 01:13:21.279 Now he's telling me he called the number on the 1538 01:13:21.319 --> 01:13:24.279 back of his card. I'm not necessarily. 1539 01:13:23.760 --> 01:13:26.800 Sure, but it doesn't it doesn't matter. So basically, he 1540 01:13:26.920 --> 01:13:30.479 thought he was calling Wells Fargo, and of course he was. 1541 01:13:31.279 --> 01:13:34.560 Now the next question I have is how did he 1542 01:13:34.680 --> 01:13:36.239 pull the funds out? 1543 01:13:37.520 --> 01:13:43.279 He went into the brand Well. Initially they told him 1544 01:13:43.319 --> 01:13:45.680 to go purchase gift cards because it was Thanksgiving, so 1545 01:13:45.760 --> 01:13:49.560 banks were closed, and he went and purchased gift cards 1546 01:13:49.720 --> 01:13:53.000 and provided them the phone number for two thousand dollars 1547 01:13:53.039 --> 01:13:56.560 worth of gift cards. The day after Thanksgiving, they told 1548 01:13:56.640 --> 01:13:58.239 him that he had to go and do out his 1549 01:13:58.319 --> 01:14:01.479 account to ensure the money was safe. So he went 1550 01:14:01.520 --> 01:14:04.520 into a branch withdrew it and went to Grady told 1551 01:14:04.600 --> 01:14:05.479 him to deposit it. 1552 01:14:06.720 --> 01:14:09.159 Where did he deposit it was at another bank. 1553 01:14:10.640 --> 01:14:16.039 It was an ATM inside of a wine store in Colorado. 1554 01:14:16.479 --> 01:14:21.319 Oh my god, And this happened? When did he find out? 1555 01:14:21.359 --> 01:14:23.920 Here's where we get into the emotional side of this. 1556 01:14:24.359 --> 01:14:28.000 I mean, your dad must feel where your stepdad must feel. 1557 01:14:28.119 --> 01:14:32.439 So stupid, It's crazy. What a lot of people don't realize. 1558 01:14:32.520 --> 01:14:35.239 Not only do they rip you off monetarily, they take 1559 01:14:35.279 --> 01:14:38.880 part of your dignity and everything away. Once you realize 1560 01:14:38.920 --> 01:14:43.720 what happened, how is he mentally right? Now? 1561 01:14:44.199 --> 01:14:47.560 He's struggling. He is really you know, he was very 1562 01:14:47.600 --> 01:14:50.359 fearful for the three days he was speaking with this person. 1563 01:14:50.399 --> 01:14:53.399 Because they were telling him that it was a federal investigation, 1564 01:14:53.680 --> 01:14:56.319 he couldn't speak about this with anyone. So, you know, 1565 01:14:56.399 --> 01:14:58.840 my mom called me and told me he was behaving suspiciously, 1566 01:14:59.199 --> 01:15:01.119 and she knew that there was something wrong, but he 1567 01:15:01.199 --> 01:15:03.039 was too afraid to tell her what was going on 1568 01:15:03.479 --> 01:15:07.800 because they just kept pushing confidentiality security, a federal investigation. 1569 01:15:08.359 --> 01:15:11.760 So he is, he's having a really hard time, and. 1570 01:15:11.680 --> 01:15:16.880 We're talking forty thousand dollars. 1571 01:15:15.279 --> 01:15:18.600 Forty thousand dollars cash, two thousand dollars worth of the 1572 01:15:18.640 --> 01:15:19.199 gift cards. 1573 01:15:19.399 --> 01:15:22.800 Now, who have they contacted in Colorado? The fact that 1574 01:15:22.840 --> 01:15:25.479 he knows where the ATM is and what the liquor 1575 01:15:25.520 --> 01:15:28.960 store is says something I would think. 1576 01:15:28.880 --> 01:15:31.760 CBI they sent him that information. 1577 01:15:32.199 --> 01:15:34.479 I understand that. What I'm saying, though, is I think 1578 01:15:34.640 --> 01:15:38.880 CBI and the FBI might be interested in this one. 1579 01:15:38.960 --> 01:15:41.279 Have you guys have they even called the police? 1580 01:15:43.720 --> 01:15:46.479 Well, we tried to call the non emergent I found 1581 01:15:46.479 --> 01:15:48.960 out about this last night. We called the non emergency 1582 01:15:49.000 --> 01:15:51.680 line last night and they told us all we could 1583 01:15:51.680 --> 01:15:53.880 do was file an online report. So we did file 1584 01:15:53.960 --> 01:15:55.600 an online report last night. 1585 01:15:55.680 --> 01:15:56.520 Who do file it? 1586 01:15:56.600 --> 01:15:57.840 Was and I filed. 1587 01:15:59.279 --> 01:16:04.920 Or oh well, that's just great. I mean you might 1588 01:16:04.960 --> 01:16:08.239 as well follow it or file it with I mean, nobody, 1589 01:16:08.439 --> 01:16:11.560 you know, this is the same place it says, you know, 1590 01:16:11.640 --> 01:16:15.840 there's no gangs, there's no problem down here. They're horrible, yeah, 1591 01:16:15.880 --> 01:16:17.920 And I don't mean the poor guys working the beat, 1592 01:16:18.000 --> 01:16:21.159 because those guys are those those people down there, I'd 1593 01:16:21.159 --> 01:16:23.560 freaking leave. They can't even they haven't had the same 1594 01:16:23.600 --> 01:16:26.439 police chief for I don't think they I don't know. 1595 01:16:26.479 --> 01:16:29.920 They're just in shambles down there. They're absolutely horrible. I'm 1596 01:16:29.960 --> 01:16:33.880 wondering if CBI is the call here. I mean just 1597 01:16:33.920 --> 01:16:36.560 because of the amount forty thousand dollars and we know 1598 01:16:36.640 --> 01:16:39.520 where it was deposited, and what we know, will see 1599 01:16:39.520 --> 01:16:41.880 your dad go in, by the way, how the hell 1600 01:16:41.920 --> 01:16:42.800 do you deposit? 1601 01:16:44.239 --> 01:16:46.479 Was it cash? How did he deposit it? 1602 01:16:47.039 --> 01:16:49.760 He did, he had cash and they gave him a 1603 01:16:49.880 --> 01:16:51.039 QR code to scan. 1604 01:16:53.239 --> 01:16:56.279 I think the liquor stores in cahoots. I mean, I 1605 01:16:56.359 --> 01:16:59.680 hate to even see that. You know, that is just 1606 01:16:59.720 --> 01:17:04.039 a gut feeling. But I mean, somebody walks into my 1607 01:17:04.359 --> 01:17:10.520 convenience store, liquor store anywhere, uses my ATM and they're 1608 01:17:10.640 --> 01:17:14.720 sitting there putting forty fat How long does it take 1609 01:17:14.760 --> 01:17:17.039 to put forty thousand into an ATM? 1610 01:17:17.439 --> 01:17:17.720 Yeah? 1611 01:17:18.640 --> 01:17:18.920 Yeah. 1612 01:17:18.960 --> 01:17:20.359 What's the name of the liquor store? 1613 01:17:22.720 --> 01:17:25.239 Foxfield Wine and Spirit. 1614 01:17:25.119 --> 01:17:29.920 Foxfield, Foxfield. And you know, this is just a gut 1615 01:17:29.960 --> 01:17:33.479 feeling of mine my opinion. I find this crazy that 1616 01:17:33.600 --> 01:17:36.640 something that this can happen. And why would the scammer 1617 01:17:37.039 --> 01:17:40.079 pick Foxfield Wine out of anywhere else in the world. 1618 01:17:40.279 --> 01:17:43.399 How far away is that from where the bank location was? 1619 01:17:45.640 --> 01:17:48.119 You know, I'm not I'm not sure what branch she 1620 01:17:48.239 --> 01:17:52.960 went into to make the withdraw, but we live in 1621 01:17:52.960 --> 01:17:56.960 the Denver metro area, so I imagine it couldn't be too 1622 01:17:57.079 --> 01:18:01.840 far now the HTM once I it's a bitcoin ATM, 1623 01:18:02.000 --> 01:18:07.920 is what it is? Oh my god, wine in the 1624 01:18:08.079 --> 01:18:08.479 for store. 1625 01:18:08.960 --> 01:18:10.159 This is insane. 1626 01:18:10.239 --> 01:18:13.159 Hey, Chopper, if you're still listening, I'm gonna put you 1627 01:18:13.199 --> 01:18:16.199 on hold. Chopper, if you're still listening, call in, call 1628 01:18:16.239 --> 01:18:18.800 into the back line. I want to put you on 1629 01:18:18.880 --> 01:18:22.279 air just because of your law enforcement background. We're talking 1630 01:18:22.359 --> 01:18:26.800 forty thousand dollars in cash inserted into a bitcoin for 1631 01:18:26.880 --> 01:18:30.199 a person at risk. I just want to know, is 1632 01:18:30.239 --> 01:18:34.079 this CBI, is this FBI? Who do I put on this. 1633 01:18:34.359 --> 01:18:37.600 Who can we call? I mean, and one more question 1634 01:18:37.720 --> 01:18:40.399 for her, at least for now. What I'd also like 1635 01:18:40.479 --> 01:18:43.159 to know is, Daisy, what day did this happen? Did 1636 01:18:43.199 --> 01:18:45.000 you say the day after Thanksgiving? 1637 01:18:46.720 --> 01:18:47.079 Yes? 1638 01:18:48.600 --> 01:18:50.600 No, I'm sorry, hold on, I'm sorry. I went to 1639 01:18:50.640 --> 01:18:54.119 the wrong line. My bad, My bad, Hannah. Did you 1640 01:18:54.199 --> 01:18:55.760 say the day after Thanksgiving? 1641 01:18:57.359 --> 01:18:57.600 Yes? 1642 01:18:57.680 --> 01:18:59.840 But it was two days. He went in on Friday 1643 01:18:59.840 --> 01:19:03.600 the twenty ninth and did made a deposit. They called 1644 01:19:03.680 --> 01:19:06.600 him again the next day and asked him about any 1645 01:19:06.640 --> 01:19:08.800 other accounts that he may have to figure it. 1646 01:19:09.199 --> 01:19:09.920 He had an. 1647 01:19:09.840 --> 01:19:12.199 Account with the credit union and went and did the 1648 01:19:12.239 --> 01:19:14.000 same thing, and that's how we ended up at the 1649 01:19:14.279 --> 01:19:15.279 forty thousand dollars. 1650 01:19:15.640 --> 01:19:18.960 Oh god, I am sick to my stomach. Hold On, 1651 01:19:19.760 --> 01:19:22.079 we have got to try to help these people out. 1652 01:19:22.159 --> 01:19:25.239 This just happened. I mean, someone needs to go over 1653 01:19:25.239 --> 01:19:27.960 to that liquor store and look into this. We got 1654 01:19:27.960 --> 01:19:30.760 to figure something out. This is I'm open to anybody 1655 01:19:30.800 --> 01:19:32.840 out there that's open to any ideas. 1656 01:19:33.119 --> 01:19:35.560 I want to help these poor people. I am so 1657 01:19:35.720 --> 01:19:52.199 sick of these scammers. Forty thousand dollars. Forty thousand dollars. 1658 01:19:48.399 --> 01:19:51.680 Go with a sure thing Denver's best roofer Excel Roofing 1659 01:19:51.760 --> 01:19:52.359 dot com. 1660 01:19:52.399 --> 01:19:54.439 You don't pay a cent until you're content. 1661 01:19:57.800 --> 01:20:01.920 Time for an insurance check up, freeation comparison call Compass 1662 01:20:01.960 --> 01:20:05.239 Insurance paying too much your coverage at dozens of insurance 1663 01:20:05.239 --> 01:20:07.760 companies find out now three all three seven to seven 1664 01:20:07.760 --> 01:20:10.520 to one help. You'll think you're his only customer when 1665 01:20:10.560 --> 01:20:13.039 you choose Frank durand the real estate Man dot com 1666 01:20:13.079 --> 01:20:16.199 to list your home with Remax Alliance three all three 1667 01:20:16.279 --> 01:20:17.960 nine two zero sixteen twenty two. 1668 01:20:19.920 --> 01:20:22.039 All Right, we have so much going on right now. 1669 01:20:22.079 --> 01:20:22.760 I'll be honest. 1670 01:20:22.800 --> 01:20:25.000 We have a We're going to be doing a little 1671 01:20:25.079 --> 01:20:29.640 undercover operation here in the next half hour forty minutes 1672 01:20:29.800 --> 01:20:32.239 and I'm not going to talk much more about it 1673 01:20:32.600 --> 01:20:34.640 at this point, but we're going to dive into this. 1674 01:20:35.159 --> 01:20:38.279 The other thing we've got cooking is, uh, Brian Burns 1675 01:20:38.319 --> 01:20:41.680 has an example of savings that's incredible. But right now, 1676 01:20:41.720 --> 01:20:45.199 I've got John Fuller Fuller Law. He's actually my personal 1677 01:20:45.239 --> 01:20:49.680 injury attorney that I've used multiple times. John, I already 1678 01:20:49.720 --> 01:20:51.439 know the answer to this, but I think when it 1679 01:20:51.479 --> 01:20:54.359 comes from you, and by the way, John fills in 1680 01:20:54.399 --> 01:20:56.159 for Tom and I, if we both happen to be 1681 01:20:56.199 --> 01:20:59.000 out of town. So, I mean, John knows the show 1682 01:20:59.039 --> 01:21:01.680 inside and out. But on we get this call a lot. 1683 01:21:01.760 --> 01:21:03.199 I'm going to kind of sum it up for you. 1684 01:21:03.279 --> 01:21:07.199 Then you can ask Daisy any questions. But basically, she 1685 01:21:07.279 --> 01:21:11.000 has a condo. A little after Thanksgiving, the day after 1686 01:21:11.520 --> 01:21:13.560 she goes to get her mail or goes to do 1687 01:21:13.640 --> 01:21:18.640 something big slip and fall, she hits ice, hits snow. 1688 01:21:19.479 --> 01:21:23.640 You know, she's hurt, she's injured, and she basically reaches 1689 01:21:23.720 --> 01:21:26.920 out to the HOA and they admit they're supposed to, 1690 01:21:27.119 --> 01:21:31.000 you know, they're responsible for doing the shoveling and getting. 1691 01:21:30.760 --> 01:21:33.520 Rid of the ice. Daisy is a correct so far. 1692 01:21:35.600 --> 01:21:40.119 Yeah, okay, So her question is John, Okay, she didn't 1693 01:21:40.159 --> 01:21:43.199 miss any work because she happened to have the weekend off. 1694 01:21:43.800 --> 01:21:46.239 You didn't end up in the hospital, did you, Daisy? 1695 01:21:47.640 --> 01:21:47.720 No. 1696 01:21:48.000 --> 01:21:50.880 I was told that if I, like, if nothing seems broken, 1697 01:21:51.399 --> 01:21:53.279 you know, like if I wasn't completely dying, I can 1698 01:21:53.359 --> 01:21:55.920 wait to see my primary care doctor. Yep, I should 1699 01:21:56.000 --> 01:21:57.920 wait to see my primary care doctor, which. 1700 01:21:57.720 --> 01:21:58.600 I did, yep. 1701 01:21:58.840 --> 01:22:02.479 And I get an appointment the primary care doctor, and 1702 01:22:02.680 --> 01:22:04.880 you know, she said the same thing, like nothing is broken. 1703 01:22:06.560 --> 01:22:09.239 I got you. So let's just get John involved at 1704 01:22:09.239 --> 01:22:12.880 this point. So, John, this is the same conversation we 1705 01:22:12.960 --> 01:22:14.600 have all the time. It doesn't matter if it's a 1706 01:22:14.600 --> 01:22:17.720 car accident, a slip and fall, anything. I want you 1707 01:22:17.800 --> 01:22:20.720 to kind of tell Daisy how damages work. 1708 01:22:22.279 --> 01:22:24.279 Yeah, that's a great question. 1709 01:22:24.279 --> 01:22:24.760 Mark, And. 1710 01:22:28.039 --> 01:22:29.840 Uh uh did I just lose you? John? 1711 01:22:30.119 --> 01:22:32.119 I have to make sure that you have the damages 1712 01:22:32.199 --> 01:22:35.159 that are you know, that are sufficient enough to justify 1713 01:22:35.239 --> 01:22:39.159 the time and the expense and the uncertainty of a 1714 01:22:39.159 --> 01:22:40.640 potential litigation matter. 1715 01:22:41.159 --> 01:22:42.199 And really what it. 1716 01:22:42.159 --> 01:22:45.760 Comes down to is these kind of cases are very difficulty. 1717 01:22:46.119 --> 01:22:48.479 They you know, they frequently. 1718 01:22:48.039 --> 01:22:49.880 Don't result in a plane in victory. 1719 01:22:49.920 --> 01:22:52.319 And so the only way that we will even. 1720 01:22:52.159 --> 01:22:55.039 Consider taking a slip and fall case is when we 1721 01:22:55.159 --> 01:23:00.000 have serious injuries involving broken bones or surgery of some variety. 1722 01:23:00.119 --> 01:23:01.880 I mean, it has to be something. 1723 01:23:01.600 --> 01:23:05.880 That's substantial, because otherwise they just don't take you seriously. 1724 01:23:06.520 --> 01:23:09.319 And it just doesn't make sense to go into litigation 1725 01:23:09.560 --> 01:23:12.600 for say fifteen hundred or two thousand dollars worth of 1726 01:23:12.640 --> 01:23:14.439 medical bills. 1727 01:23:14.840 --> 01:23:15.560 Yeah, and that's it. 1728 01:23:15.680 --> 01:23:17.479 And I understand that, and I don't want to like 1729 01:23:17.600 --> 01:23:19.680 and there's some thing like I like, thankfully, you know, 1730 01:23:20.199 --> 01:23:23.279 I'm happy that I didn't break anything. At the same time, 1731 01:23:23.319 --> 01:23:25.800 it's kind of like, well, they were negligent, you know, 1732 01:23:25.840 --> 01:23:27.880 as the fact, like it is their responsibility. I pay 1733 01:23:27.920 --> 01:23:30.119 my hoacs Like if I had, if I lived in 1734 01:23:30.159 --> 01:23:33.279 a home and it's snowed and I'm so responsible for 1735 01:23:33.279 --> 01:23:37.079 shoving the shoveling the snow, I pay them. So like 1736 01:23:37.399 --> 01:23:39.479 so like, can I at least tell them, like, hey, 1737 01:23:39.600 --> 01:23:42.920 like I don't have to pay hoaps for the next 1738 01:23:43.000 --> 01:23:43.920 two months or something. 1739 01:23:44.039 --> 01:23:47.520 You can listen, Daisy, you can tell them anything you want. 1740 01:23:47.560 --> 01:23:49.439 But I don't know why they would agree to it. 1741 01:23:50.399 --> 01:23:52.840 Yeah, and here's the really crazy thing about it, Mark, 1742 01:23:53.079 --> 01:23:55.479 that you haven't touched on, But it's worthy of discussion. 1743 01:23:56.000 --> 01:23:59.119 When you're basically showing an HOA for a property that 1744 01:23:59.239 --> 01:24:03.079 you live in, suing yourself. 1745 01:24:02.640 --> 01:24:04.880 Yeah, your dollars go to pay them. 1746 01:24:05.119 --> 01:24:09.199 Really, Yeah, the same rules don't really apply that would 1747 01:24:09.239 --> 01:24:12.520 come into play for a typical premises liability case. In fact, 1748 01:24:12.840 --> 01:24:15.840 that's the only circumstance where we don't use the premises's 1749 01:24:15.880 --> 01:24:20.000 liability statute and instead use the traditional negligent in statutes. 1750 01:24:20.079 --> 01:24:22.600 But I mean, you raise a good point, Yes, being 1751 01:24:22.680 --> 01:24:27.119 responsible for something is you know you're you're correct, they're 1752 01:24:27.199 --> 01:24:30.279 they're on the hook. However, getting them to admit my 1753 01:24:30.399 --> 01:24:31.520 ability and actually get the. 1754 01:24:31.560 --> 01:24:34.640 Checkbook out as a whole entirely different prophesy. 1755 01:24:34.760 --> 01:24:38.159 You know you just John, you just made me. You 1756 01:24:38.279 --> 01:24:41.119 made me think of another aspect to this. Anytime I've 1757 01:24:41.159 --> 01:24:43.039 had a call like this on the on. 1758 01:24:43.079 --> 01:24:47.840 An ho aa, a lot of times when they are 1759 01:24:47.960 --> 01:24:51.399 part of that h away they agree to arbitration, they don't. 1760 01:24:51.640 --> 01:24:54.279 I'm not even sure she could bring a lawsuit. What 1761 01:24:54.279 --> 01:24:55.920 what do you know about that that. 1762 01:24:55.800 --> 01:24:57.600 Could be, that could be a factor. 1763 01:24:57.640 --> 01:24:59.000 That's absolutely. 1764 01:25:00.640 --> 01:25:01.239 Own the condo. 1765 01:25:01.840 --> 01:25:04.199 No, we know you ownt it. That's John's whole thing. 1766 01:25:04.239 --> 01:25:06.960 You're fighting with your own money on both sides. You 1767 01:25:07.560 --> 01:25:11.279 would have an attorney on one side that is fighting 1768 01:25:11.359 --> 01:25:13.640 some of your money on the other side paying for 1769 01:25:13.720 --> 01:25:17.960 their attorney. And I'll tell you something else, John, you 1770 01:25:18.119 --> 01:25:19.600 just made me think of this man. 1771 01:25:19.880 --> 01:25:22.600 It's the same thing I just said. There's a hell 1772 01:25:22.640 --> 01:25:23.119 of a shot. 1773 01:25:23.119 --> 01:25:26.439 There's an arbitration clause you agree to, meaning you can't 1774 01:25:26.520 --> 01:25:29.399 even sue them. But if you do get to court 1775 01:25:29.520 --> 01:25:32.079 and you do end up suing and you do lose 1776 01:25:32.399 --> 01:25:36.399 I guarantee somewhere in that HOA and you agreed to it, 1777 01:25:36.479 --> 01:25:39.720 you're going to pick up their attorney's fees. You could 1778 01:25:39.800 --> 01:25:42.000 end up losing your ass. 1779 01:25:44.159 --> 01:25:45.439 Yea, all that's possible. 1780 01:25:45.520 --> 01:25:46.239 I don't know that an. 1781 01:25:46.279 --> 01:25:50.520 Arbitration provision would be in an HOA document because it's 1782 01:25:50.600 --> 01:25:53.920 kind of a contract of adhesion, and generally when people 1783 01:25:54.039 --> 01:25:56.920 enter into a bring them to contain an arbitration provision. 1784 01:25:57.439 --> 01:25:58.239 It's at least in. 1785 01:25:58.359 --> 01:26:00.920 Theory and arms lie transact from where you have some. 1786 01:26:01.479 --> 01:26:04.960 Negotiability on both sides, got it, But still it's you know, 1787 01:26:05.000 --> 01:26:07.319 you're seeing yourself and so you know, you. 1788 01:26:07.640 --> 01:26:10.239 Definitely want to look at those HOA documents. 1789 01:26:09.800 --> 01:26:12.079 And see what that entails and what rights you have. 1790 01:26:12.520 --> 01:26:14.439 You know, if you get lucky and they want. 1791 01:26:14.279 --> 01:26:15.560 To help you out with some of your out of 1792 01:26:15.600 --> 01:26:17.800 budget expenses, that would be fantastic. 1793 01:26:18.359 --> 01:26:20.039 But generally speaking. 1794 01:26:19.680 --> 01:26:22.279 That's just not the position that these hoas take. 1795 01:26:22.920 --> 01:26:25.880 And and that's why you know, we're forced into almost 1796 01:26:25.920 --> 01:26:29.880 a litigation posture where the damages really do matter, and 1797 01:26:29.920 --> 01:26:33.520 they really become prohibitive in terms of what cases we 1798 01:26:33.600 --> 01:26:34.920 can take and justify person. 1799 01:26:35.079 --> 01:26:38.039 Yeah, and Daisy, there's no there's no hurt in asking 1800 01:26:38.079 --> 01:26:40.239 them if you truly let's say you did lose a 1801 01:26:40.319 --> 01:26:43.000 day of work and just asking them. But last question 1802 01:26:43.159 --> 01:26:46.399 for you, John, in a scenario like that, once let's 1803 01:26:46.399 --> 01:26:50.920 say this, this, this hoa. Once they say, okay, you 1804 01:26:50.920 --> 01:26:53.199 missed the day of work. She only wants two hundred dollars, 1805 01:26:53.319 --> 01:26:56.239 and they give her two hundred dollars. Does that open 1806 01:26:56.399 --> 01:26:59.600 them up? Does that make you understand the question by 1807 01:26:59.600 --> 01:27:02.479 giving her a little would that open them up? 1808 01:27:04.239 --> 01:27:04.439 You know? 1809 01:27:04.880 --> 01:27:05.720 Probably not? 1810 01:27:06.039 --> 01:27:06.520 Ok. 1811 01:27:06.600 --> 01:27:11.039 I mean, you know, negotiations and good thanks efforts and 1812 01:27:11.039 --> 01:27:15.319 stuff like that generally are protected under one of the 1813 01:27:15.399 --> 01:27:19.079 rules of evidence, as you know, as being confidential and stuff. 1814 01:27:19.159 --> 01:27:19.439 Got it. 1815 01:27:19.720 --> 01:27:23.039 But I mean, but they're but but convincing them of 1816 01:27:23.119 --> 01:27:25.439 that is a whole different deal. And most of them 1817 01:27:25.439 --> 01:27:27.159 are just going to say, look, it's all or nothing. 1818 01:27:27.479 --> 01:27:28.920 We're not going to pay a dome, We're not going 1819 01:27:28.960 --> 01:27:31.520 to admit anything. If you want to sue a sue us, 1820 01:27:31.560 --> 01:27:33.680 but we'll see you in court. And then, you know, 1821 01:27:33.760 --> 01:27:36.880 it just kind of polarizes the positions to where that 1822 01:27:37.079 --> 01:27:40.960 financial evaluation has to take place in a small injury 1823 01:27:41.119 --> 01:27:43.600 just rarely, you know, rarely carries the. 1824 01:27:43.720 --> 01:27:46.840 Neys all right, listen, John, I appreciate it as always. 1825 01:27:46.840 --> 01:27:50.079 That's John Fuller Fuller Law. He's my personal injury attorney. 1826 01:27:50.800 --> 01:27:52.399 You know, I hope you never need him. That means 1827 01:27:52.439 --> 01:27:55.359 you were in an accident it was someone else's fault. Uh, 1828 01:27:55.439 --> 01:27:57.920 maybe you've already been in an accident in the last 1829 01:27:58.000 --> 01:28:00.880 week and you now you're thinking of hire an attorney. 1830 01:28:00.920 --> 01:28:02.359 This is a guy. I mean, I don't know how 1831 01:28:02.359 --> 01:28:03.079 else to put it. 1832 01:28:03.199 --> 01:28:07.279 I've used them multiple times, both times maximum policy limits. 1833 01:28:07.399 --> 01:28:09.880 I couldn't have got a better outcome. He's a great guy. 1834 01:28:09.960 --> 01:28:14.119 You deal directly with the attorney. Directly with John three 1835 01:28:14.159 --> 01:28:17.039 oh three five nine seven forty five hundred three zero 1836 01:28:17.199 --> 01:28:20.439 three five nine seven forty five hundred. Listen, put it 1837 01:28:20.479 --> 01:28:22.960 in your phone right now. Put in John Fuller f 1838 01:28:23.039 --> 01:28:25.279 U L L E R. Three oh three five nine 1839 01:28:25.399 --> 01:28:27.000 seven forty five hundred. 1840 01:28:27.000 --> 01:28:27.159 Man. 1841 01:28:27.159 --> 01:28:30.560 We've got all kinds of things going on. Troy has 1842 01:28:30.600 --> 01:28:34.439 a comment on the bitcoin thing. We have Deputy Scott 1843 01:28:34.479 --> 01:28:37.520 on a task right now that's going to be very 1844 01:28:37.720 --> 01:28:40.000 cool to hear about when he gets done. We got 1845 01:28:40.039 --> 01:28:42.760 a question on small Claims Court. We can free up 1846 01:28:42.840 --> 01:28:46.640 Daisy online three please, and then Hannah I want you 1847 01:28:46.680 --> 01:28:48.680 to hang tight for a little bit. In fact, here's 1848 01:28:48.680 --> 01:28:50.840 what I would like to do. Make sure we have 1849 01:28:50.920 --> 01:28:53.920 Hannah's info. I looked at her email. Tell her we're 1850 01:28:53.960 --> 01:28:57.600 going to be reaching back out to her after the show, 1851 01:28:57.960 --> 01:29:00.520 but maybe before the end this show. 1852 01:29:00.560 --> 01:29:01.560 Hopefully hang dit. 1853 01:29:06.560 --> 01:29:09.800 Go with a sure thing Denver's Best roofer Excel Roofing 1854 01:29:09.920 --> 01:29:12.560 dot com. You don't pay a cent until you're content. 1855 01:29:15.920 --> 01:29:19.119 Time for an insurance check up free, no obligation. In comparison, 1856 01:29:19.239 --> 01:29:22.840 call Compass Insurance paying too much your coverage at dozens 1857 01:29:22.840 --> 01:29:25.560 of insurance companies find out now three o three seven 1858 01:29:25.560 --> 01:29:27.920 to seven to one help. You'll think you're his only 1859 01:29:28.000 --> 01:29:30.479 customer when you choose Frank durand the real estate Man 1860 01:29:30.520 --> 01:29:33.920 dot com to list your home with Remax Alliance three 1861 01:29:34.000 --> 01:29:36.800 oh three nine two zero sixteen twenty two. 1862 01:29:37.239 --> 01:29:39.560 Oh man, we have got so much cooking, folks. 1863 01:29:39.600 --> 01:29:43.199 Listen, this is what we do. This is like you're helping. 1864 01:29:43.319 --> 01:29:45.880 We're helping. Everybody's out there trying to help each other. 1865 01:29:45.920 --> 01:29:49.279 On the Troubleshooter Show, Troy has a comment on the 1866 01:29:49.279 --> 01:29:52.119 bitcoin scam. We've got a lot going on behind the scenes. 1867 01:29:52.279 --> 01:29:55.479 We have thought at different things. You know Dragon was saying, 1868 01:29:55.800 --> 01:29:59.319 how do you put forty thousand dollars into an ATM? 1869 01:29:59.399 --> 01:30:03.079 That seems crazy? And Brian Burns with Compass Insurance looked 1870 01:30:03.079 --> 01:30:06.159 it up. What you found out? Forty thousand in Chris 1871 01:30:06.199 --> 01:30:08.479 brand New hundreds is what it's about an inch and 1872 01:30:08.520 --> 01:30:11.159 a half thick. There is no machine I know of 1873 01:30:11.199 --> 01:30:13.079 that you're going to put that much into, at least 1874 01:30:13.159 --> 01:30:13.640 at once. 1875 01:30:14.079 --> 01:30:15.600 Maybe he had to constantly do it. 1876 01:30:15.640 --> 01:30:19.239 Then a bitcoin, a bitcoin ATM that you can put 1877 01:30:19.279 --> 01:30:20.920 forty grand into, I. 1878 01:30:20.840 --> 01:30:23.479 Would assume a machine like that is. 1879 01:30:23.399 --> 01:30:26.000 Probably up to no good in general, right, I mean, 1880 01:30:26.079 --> 01:30:28.800 I find it very strange. I'm not gonna pretend to 1881 01:30:28.960 --> 01:30:33.399 understand everything about crypto, but there's something going on here. 1882 01:30:33.399 --> 01:30:35.680 But we've got a lot behind the scenes. But I 1883 01:30:35.720 --> 01:30:38.640 want to ask Brian Burns something. During the break you 1884 01:30:38.720 --> 01:30:42.159 said you're not gonna believe this. So Brian Burns, owner 1885 01:30:42.199 --> 01:30:45.520 of Compass Insurance, these guys have done my insurance for 1886 01:30:46.239 --> 01:30:49.159 I know Brian ten years, fifteen, whatever, it's done for 1887 01:30:49.159 --> 01:30:51.720 a long time time. He shops for me every year 1888 01:30:51.800 --> 01:30:54.479 make sure I can't get better insurance for a cheaper price. 1889 01:30:54.760 --> 01:30:58.039 They shop twenty to thirty different companies. They've even done 1890 01:30:58.079 --> 01:31:00.239 stuff for us for a workman's cop right here at 1891 01:31:00.279 --> 01:31:04.279 the Troubleshooter Network. They do all business stuff, they do everything. 1892 01:31:04.680 --> 01:31:07.159 But I put the challenge out there to call him 1893 01:31:07.159 --> 01:31:09.520 and I'll give the number out again and just give 1894 01:31:09.600 --> 01:31:12.119 them who you have now as an insurance and let's 1895 01:31:12.119 --> 01:31:14.880 see how much money they can save you. And someone 1896 01:31:14.920 --> 01:31:17.800 from your office just called with probably one of the 1897 01:31:17.840 --> 01:31:19.039 best examples ever. 1898 01:31:19.479 --> 01:31:22.119 Yeah, this is a big one. This is not the norm. 1899 01:31:22.159 --> 01:31:26.640 But so they hurt us because we mentioned when you 1900 01:31:26.640 --> 01:31:29.359 have young drivers, teenage drivers on there is a good 1901 01:31:29.399 --> 01:31:29.920 time to shop. 1902 01:31:30.159 --> 01:31:32.079 And let me just say something about that real quick. 1903 01:31:32.119 --> 01:31:34.520 When our kids you are our insurance agent, it's time. 1904 01:31:34.720 --> 01:31:39.319 When Miles turned sixteen, I think we add Progressive. Progressive 1905 01:31:39.399 --> 01:31:42.439 at the time almost punishes you for having a child 1906 01:31:42.479 --> 01:31:44.880 that drives. Our insurance was going to go up so 1907 01:31:44.960 --> 01:31:47.520 much it was crazy. I reached out to Brian. He 1908 01:31:47.640 --> 01:31:51.199 shopped and he found another company at the time that 1909 01:31:51.399 --> 01:31:55.039 was way cheaper, same coverage, way cheaper with the younger driver. 1910 01:31:55.279 --> 01:31:58.279 But you taught me something, you said, well, believe it 1911 01:31:58.359 --> 01:32:02.159 or not, a year from now, Progressive might be cheaper 1912 01:32:02.199 --> 01:32:06.720 than this company on younger drivers. They're constantly changing that 1913 01:32:06.880 --> 01:32:09.880 algorithm or whatever they want to call it. So that's 1914 01:32:09.880 --> 01:32:12.159 why it's so important to shop. But what is this one? 1915 01:32:12.239 --> 01:32:12.520 Okay? 1916 01:32:12.560 --> 01:32:15.760 So this one is they called there with Liberty Mutual. 1917 01:32:15.800 --> 01:32:19.239 They have two teenage kids, they have an auto, a couple, 1918 01:32:19.359 --> 01:32:22.359 rental properties, are really nice home. They're spending a fortune 1919 01:32:22.479 --> 01:32:26.199 on insurance. How much were they spending almost forty thousand dollars? Yeah, 1920 01:32:26.199 --> 01:32:29.960 I feel for them, they were spending that much money. Uh, 1921 01:32:30.279 --> 01:32:34.920 this's not everything. So that's on two rental properties, an auto, 1922 01:32:35.279 --> 01:32:37.239 they and they had they only had one hundred three 1923 01:32:37.279 --> 01:32:39.239 hundred liability, one hundred thousand liability. 1924 01:32:39.359 --> 01:32:40.159 That's it. That's it. 1925 01:32:40.199 --> 01:32:42.199 And they had, you know, a couple, and they had 1926 01:32:42.199 --> 01:32:44.880 three million dollar homes, so got some killer assets. 1927 01:32:45.119 --> 01:32:48.359 So did they have an umbrella? No, they didn't, no umbrella. 1928 01:32:48.479 --> 01:32:52.760 So we shopped, found them much better coverage on the home, 1929 01:32:52.880 --> 01:32:56.199 added an umbrella. Uh, put them with a company or 1930 01:32:56.279 --> 01:32:59.479 quoted them at least with a company called Travelers Insurance. 1931 01:32:59.520 --> 01:33:00.000 So wait a minut. 1932 01:33:00.199 --> 01:33:02.800 So the three hundred thousand what they had before is 1933 01:33:02.840 --> 01:33:05.600 three hundred thousand total liability, no umbrella. 1934 01:33:05.279 --> 01:33:08.159 One hundred thousand per person. So aw hundred acts and 1935 01:33:08.520 --> 01:33:09.600 had one hundred thousand dollars. 1936 01:33:09.600 --> 01:33:12.279 They owned that house outright and got too someone's taking 1937 01:33:12.319 --> 01:33:12.720 their house. 1938 01:33:12.800 --> 01:33:13.079 That's it. 1939 01:33:13.159 --> 01:33:15.960 Bottom less, they're way under it. Sorry to keep you, no, no, 1940 01:33:16.000 --> 01:33:18.439 that's why I'm just it's hard for me to believe 1941 01:33:18.800 --> 01:33:21.720 the coverage they had with the assets. 1942 01:33:21.760 --> 01:33:24.720 It's every time it happens, incredible people will call us 1943 01:33:24.720 --> 01:33:27.399 in their they're multimillionaires and they've got, you know, one 1944 01:33:27.439 --> 01:33:30.279 hundred thousand dollars liability and you're just shocking. 1945 01:33:30.399 --> 01:33:34.399 So they they're paying forty thousand through Liberty Mutual now roughly. 1946 01:33:34.159 --> 01:33:37.239 And now we got them quitted with Travelers, outed an umbrella, 1947 01:33:37.359 --> 01:33:41.920 so an additional million dollars of liability and saved them 1948 01:33:42.039 --> 01:33:42.960 thirteen thousand. 1949 01:33:43.119 --> 01:33:46.560 Oh my god, so we got it for twenty seven thousand. 1950 01:33:46.880 --> 01:33:47.239 It's what. 1951 01:33:47.680 --> 01:33:49.600 In fact, i'll tell you this too, just because I 1952 01:33:49.640 --> 01:33:49.920 know this. 1953 01:33:50.319 --> 01:33:53.640 In order to put that umbrella on their actual homeowners 1954 01:33:53.640 --> 01:33:55.640 probably went to to fifty five hundred. 1955 01:33:55.960 --> 01:33:58.399 Well they're auto insurance did yeah, they're auto insurance went 1956 01:33:58.399 --> 01:33:59.920 to two to fifty five hundred, that's right. 1957 01:34:00.199 --> 01:34:03.159 So now they actually have two hundred and fifty per person, 1958 01:34:03.239 --> 01:34:06.079 ye plus a million and to your two million. 1959 01:34:05.960 --> 01:34:08.880 Of uninsured motorists where they only had one hundred thousand 1960 01:34:08.960 --> 01:34:09.680 before so. 1961 01:34:09.680 --> 01:34:11.319 And now they have that, Oh my god. 1962 01:34:11.439 --> 01:34:15.479 And yeah, so total packt at thirteen grand yep, holy crap. 1963 01:34:15.560 --> 01:34:18.439 Keep those examples coming, people, I'm telling you, and I'll 1964 01:34:18.439 --> 01:34:20.159 tell you once again. You know, I know we have 1965 01:34:20.199 --> 01:34:22.640 a new audience every fifteen minutes. The bottom line is 1966 01:34:22.920 --> 01:34:26.800 if if they can't beat it or or save you money, 1967 01:34:26.840 --> 01:34:29.840 get you more insurance, Brian, I promise, and I know this, 1968 01:34:29.960 --> 01:34:32.159 you'll be the first to tell them, no, you got 1969 01:34:32.199 --> 01:34:33.079 to stay where you're at. 1970 01:34:33.319 --> 01:34:35.640 We tell people, especially in this hard market, we tell 1971 01:34:35.640 --> 01:34:37.600 people that all the time. If they've got a good deal, 1972 01:34:38.039 --> 01:34:40.359 we'll be the first to say, hey, you're doing great, 1973 01:34:40.640 --> 01:34:41.640 call us back next year. 1974 01:34:41.680 --> 01:34:43.760 We'll look again. But it's so important. 1975 01:34:43.840 --> 01:34:47.600 They shot for me every year, every single year. They 1976 01:34:47.640 --> 01:34:49.760 shot for me to try to find me a better deal. 1977 01:34:49.880 --> 01:34:51.479 Now I just got to wait for ADI to be 1978 01:34:51.560 --> 01:34:54.000 off my insurance and I'm I got it made in 1979 01:34:54.000 --> 01:34:54.439 the shade. 1980 01:34:54.439 --> 01:34:54.760 Baby. 1981 01:34:54.840 --> 01:34:55.039 Yeah. 1982 01:34:55.159 --> 01:34:56.840 Well, now you have a car that drives you around, 1983 01:34:56.880 --> 01:34:59.039 so you're not having so many tickets. 1984 01:34:59.159 --> 01:35:03.439 I have zero tickets. Seriously, now stop that. All right, 1985 01:35:04.279 --> 01:35:06.720 here's the insurance help center. Really call them up right now. 1986 01:35:06.760 --> 01:35:09.119 They got people right there. It takes a little bit 1987 01:35:09.199 --> 01:35:11.920 of time, but honestly, they just say that those people 1988 01:35:11.960 --> 01:35:15.960 say thirteen thousand dollars plus they got one million, two 1989 01:35:16.039 --> 01:35:18.560 hundred and fifty thousand dollars more in coverage. 1990 01:35:18.760 --> 01:35:20.520 I mean, get out of here. That's crazy. 1991 01:35:21.159 --> 01:35:24.079 Three oh three nine ninety six nine thousand, three zero 1992 01:35:24.239 --> 01:35:25.520 three nine nine. 1993 01:35:25.399 --> 01:35:26.239 Six nine thousand. 1994 01:35:26.279 --> 01:35:28.680 Put them to the test, seriously, put them to the 1995 01:35:28.720 --> 01:35:31.560 test right now. And if those people are listening, which 1996 01:35:31.600 --> 01:35:34.159 they must be because they called up, call in. I 1997 01:35:34.239 --> 01:35:36.520 want to hear how it went when you talk to 1998 01:35:36.560 --> 01:35:37.439 the guys over there. 1999 01:35:37.479 --> 01:35:38.279 I want other. 2000 01:35:38.159 --> 01:35:42.399 People to hear rear real world experiences. Now, Troy, what 2001 01:35:42.520 --> 01:35:45.560 is your comment on this poor guy that put forty 2002 01:35:45.680 --> 01:35:49.079 thousand into the bitcoin ATM at a liquor store. 2003 01:35:50.880 --> 01:35:56.920 Hey, Mark, these ATMs are basically Nigerian scam machine. 2004 01:35:56.600 --> 01:35:57.239 To what I thought. 2005 01:35:57.520 --> 01:35:57.600 So. 2006 01:35:58.600 --> 01:36:04.439 Yeah, so there are some that mac the amount you 2007 01:36:04.439 --> 01:36:07.399 can posit to, like twenty five k, but this guy 2008 01:36:07.479 --> 01:36:11.239 missed a hit. They sent him to the right machine 2009 01:36:11.279 --> 01:36:15.039 where he put in forty k. Yeah, and there are 2010 01:36:15.199 --> 01:36:17.359 machines that will allow you to put up to fifty 2011 01:36:17.439 --> 01:36:18.560 k into the machine. 2012 01:36:18.680 --> 01:36:20.199 That is unbelievable. 2013 01:36:20.279 --> 01:36:22.520 Man, How long would it take to walk up to 2014 01:36:23.119 --> 01:36:25.000 How many bills can you put in at once? 2015 01:36:25.079 --> 01:36:25.359 Troy? 2016 01:36:25.399 --> 01:36:26.239 Have you ever done it? 2017 01:36:27.640 --> 01:36:27.720 No? 2018 01:36:27.840 --> 01:36:31.399 I haven't done it. If you remember, I called you 2019 01:36:31.439 --> 01:36:35.199 and Tom a couple of minutes back about my aunt 2020 01:36:35.760 --> 01:36:40.760 who has basically destroyed her life with bitcoin. That's really 2021 01:36:41.479 --> 01:36:46.199 how she did it. Yeah, her boyfriend you know, took 2022 01:36:47.279 --> 01:36:52.199 home equity loan and she deposited it all into these 2023 01:36:52.279 --> 01:36:53.600 bitcoin ATM machines. 2024 01:36:53.680 --> 01:36:55.760 And that was I mean, basically lost your money. 2025 01:36:56.920 --> 01:36:59.279 Oh yeah, it's crazy his money. 2026 01:36:59.560 --> 01:37:04.199 Yeah, it's absolutely crazy, Troy, and I really appreciate that comment. 2027 01:37:04.239 --> 01:37:06.600 We're gonna have more information on what's going on with 2028 01:37:06.680 --> 01:37:09.840 that soon and really sorry to hear about that with 2029 01:37:09.880 --> 01:37:13.560 your family. That's crazy, Troy. I gotta take this break. 2030 01:37:13.920 --> 01:37:16.159 We're gonna come back. We got a question about small 2031 01:37:16.159 --> 01:37:20.199 claims court, an issue with Infinity G that never happens, 2032 01:37:20.600 --> 01:37:25.560 and hopefully, hopefully I have an update really soon on 2033 01:37:25.600 --> 01:37:28.600 this bitcoin thing. I can't tell you what's going on 2034 01:37:28.680 --> 01:37:30.800 there because I don't want to put your word out 2035 01:37:30.840 --> 01:37:31.279 on the street. 2036 01:37:31.319 --> 01:37:39.760 Put hold tight, go with a sure thing. Denver's best 2037 01:37:39.880 --> 01:37:42.760 roofer Excel roofing dot com. You don't pay a cent 2038 01:37:42.960 --> 01:37:49.119 until you're content. Time for an insurance check up free, 2039 01:37:49.119 --> 01:37:52.840 no obligation. In comparison, call Compass Insurance paying too much 2040 01:37:52.960 --> 01:37:55.880 your coverage at dozens of insurance companies find out now 2041 01:37:55.960 --> 01:37:57.840 three all three seven to seven to one help. 2042 01:37:58.039 --> 01:38:00.119 You'll think you're his only customer with you. 2043 01:38:00.199 --> 01:38:02.640 Choose Frank durand the real estate Man dot com to 2044 01:38:02.720 --> 01:38:05.880 list your home with Remax Alliance three oh three nine 2045 01:38:05.920 --> 01:38:07.439 two zero sixteen twenty two. 2046 01:38:25.079 --> 01:38:26.000 You know, Brian. 2047 01:38:25.760 --> 01:38:31.239 Burns was asking me something during the break, and we're 2048 01:38:31.239 --> 01:38:33.800 gonna hop back on this. Scott, by the way, Deputy 2049 01:38:33.840 --> 01:38:36.640 A dollar is about five minutes out from somewhere. We're 2050 01:38:36.640 --> 01:38:39.800 gonna have an update here, hopefully at the beginning of 2051 01:38:39.840 --> 01:38:43.359 the next hour on that bitcoin stuff. I'm not saying 2052 01:38:43.359 --> 01:38:46.720 a final resolve by any stretch, but I'm saying we're 2053 01:38:46.720 --> 01:38:48.720 gonna We're gonna spend some time on this one. 2054 01:38:48.760 --> 01:38:49.479 We really are. 2055 01:38:50.319 --> 01:38:50.520 You know. 2056 01:38:50.840 --> 01:38:52.800 I don't know if we can ever get the money back, 2057 01:38:52.840 --> 01:38:55.920 but maybe we can expose kind of what's going on 2058 01:38:56.359 --> 01:38:59.439 for for the bank, by the way, for Wells Fargo 2059 01:38:59.520 --> 01:39:01.720 to allow a guy, an older guy, to come in 2060 01:39:01.760 --> 01:39:05.279 and withdraw forty grand in cash without asking some questions. 2061 01:39:05.479 --> 01:39:07.720 If that's how it went down, and I'm just making 2062 01:39:07.760 --> 01:39:10.960 an assumption off the call's that's horrible. 2063 01:39:11.039 --> 01:39:14.159 I think everybody we were talking about how Walmart and 2064 01:39:14.279 --> 01:39:17.479 King Supers in Safeway if someone if an older person 2065 01:39:17.560 --> 01:39:20.520 goes into buying multiple gift cards or even a younger person, 2066 01:39:20.560 --> 01:39:21.279 it doesn't matter. 2067 01:39:21.359 --> 01:39:24.439 They'll question everything left and right. And I've seen it 2068 01:39:24.520 --> 01:39:28.239 happen my experience with Wells Fargo. If you take out 2069 01:39:28.359 --> 01:39:32.680 more than ten thousand or you know the last questions, Yeah, 2070 01:39:32.760 --> 01:39:34.600 it would be surprised me if they didn't. 2071 01:39:34.399 --> 01:39:36.920 And dollar brought or not dollar. But Dragon brought up 2072 01:39:36.920 --> 01:39:39.159 a good point. You know, there's a lot of times 2073 01:39:39.199 --> 01:39:41.319 you go to grab forty grand, they're simply not gonna 2074 01:39:41.359 --> 01:39:44.279 have the cash on hand. This happened to be on Friday, 2075 01:39:44.399 --> 01:39:46.960 she said, payday, so it's very possible. 2076 01:39:47.039 --> 01:39:48.439 Being a big bank, they did. 2077 01:39:48.439 --> 01:39:51.520 But I mean, forty grand's a lot of inventory to have, 2078 01:39:51.600 --> 01:39:54.119 and that's all cash is to a bank. So we 2079 01:39:54.119 --> 01:39:57.199 were talking about stuff like this, and we're going to 2080 01:39:57.279 --> 01:39:59.159 go to the small claims and the other stuff. So 2081 01:39:59.239 --> 01:40:01.720 Curtis and Arnold, I promise you're next but during the 2082 01:40:01.720 --> 01:40:04.680 break I was talking about, Brian asked me, I went 2083 01:40:04.720 --> 01:40:07.720 down years ago. We had a call and I'll recap 2084 01:40:07.800 --> 01:40:11.439 real quick. The lady's son, she was seventy five eighty 2085 01:40:11.520 --> 01:40:13.600 years old. The son, she was a person at risk. 2086 01:40:14.079 --> 01:40:17.600 The son was spitting in her face I think he 2087 01:40:17.640 --> 01:40:20.399 was around forty years old and threatened to throw her 2088 01:40:20.479 --> 01:40:23.359 down the stairs. She wanted him out because this is 2089 01:40:23.479 --> 01:40:26.760 way pre COVID say, so, did you have to bleep it? 2090 01:40:27.039 --> 01:40:27.399 Damn it? 2091 01:40:27.479 --> 01:40:29.159 I thought maybe I could get away with that, but 2092 01:40:29.239 --> 01:40:31.039 he killed it. Hey, at least I said it to 2093 01:40:31.039 --> 01:40:35.399 the right. So anyhow, the kid's just a total jerk. Now, 2094 01:40:35.399 --> 01:40:38.079 you don't have to bleep that dragon. So but here's 2095 01:40:38.119 --> 01:40:40.840 what happens. I go down there and I get basically 2096 01:40:40.920 --> 01:40:41.880 right in the kid's face. 2097 01:40:41.920 --> 01:40:44.079 He won't leave for me either. The cops won't go 2098 01:40:44.239 --> 01:40:46.920 down there, even though she called him. And finally I 2099 01:40:47.039 --> 01:40:50.720 convinced the cops through a threat to get TV cameras 2100 01:40:50.760 --> 01:40:54.439 down there. They finally do come out, and they really do. 2101 01:40:54.600 --> 01:40:57.319 So he's growing dope, spit in his face, and they 2102 01:40:57.359 --> 01:40:59.720 cuff them and stuff him and he's gone. So it 2103 01:40:59.760 --> 01:41:02.079 worked out. But Brian's ley like how did that go? 2104 01:41:02.479 --> 01:41:03.039 And I did. 2105 01:41:03.079 --> 01:41:06.079 I literally drove down there, knocked on the door. I'm 2106 01:41:06.159 --> 01:41:09.000 live on the air. He's upstairs. He won't come out 2107 01:41:09.039 --> 01:41:11.880 of the room. It's a small little house, and I'm yelling. 2108 01:41:12.079 --> 01:41:15.319 I forget his name, but Mike, hey, Mike Mark Major 2109 01:41:15.399 --> 01:41:18.000 with the Tom Martine Show, why don't you come down here? 2110 01:41:18.039 --> 01:41:20.920 You're spitting in your mom's face. Who spits in their 2111 01:41:20.920 --> 01:41:23.800 mom's face? Blah blah blah blah. And he wouldn't come out. 2112 01:41:23.840 --> 01:41:26.319 You could hear him walking around and doing all this stuff, 2113 01:41:26.439 --> 01:41:27.880 but he just simply wouldn't come out. 2114 01:41:28.000 --> 01:41:28.960 So you asked me. 2115 01:41:29.520 --> 01:41:32.760 Yeah, I just figured through all these times that you've 2116 01:41:32.600 --> 01:41:34.199 you've been so confrontational. 2117 01:41:34.279 --> 01:41:36.880 I popped down on a lot of that yeah. 2118 01:41:36.720 --> 01:41:39.159 Which I just asked. Has he ever been so hunched? 2119 01:41:39.239 --> 01:41:40.479 Have you been assaulted? 2120 01:41:40.640 --> 01:41:41.199 I have not. 2121 01:41:41.479 --> 01:41:45.239 But the scariest one I ever did, full blown meth heads. 2122 01:41:45.800 --> 01:41:51.159 They they stole probably ten grand from this lady. They 2123 01:41:51.199 --> 01:41:53.479 came out, they said they were going to do her 2124 01:41:53.600 --> 01:41:58.479 driveway new cement ten thousand dollars. She gave him five 2125 01:41:58.560 --> 01:41:59.600 thousand dollars down. 2126 01:41:59.640 --> 01:42:01.840 They were ever to be seen again. I still have 2127 01:42:01.960 --> 01:42:05.880 videos on our Facebook at this one, so we couldn't 2128 01:42:05.920 --> 01:42:07.760 get in touch with them. They wouldn't answer. 2129 01:42:07.880 --> 01:42:10.640 So finally what I did is some listeners said, hey, 2130 01:42:11.399 --> 01:42:14.319 his name was Rudy. He said, hey, I think this 2131 01:42:14.520 --> 01:42:19.399 is Rudy's ad on Facebook, Marketplace or whatever it was. 2132 01:42:19.960 --> 01:42:22.600 So I set up a fake sting to where I 2133 01:42:22.720 --> 01:42:25.399 wanted an estimate on my driveway. I just picked a 2134 01:42:25.479 --> 01:42:30.479 random house. I show up, he shows up with his son, 2135 01:42:31.039 --> 01:42:35.199 and when I talk about scary, it was crazy. 2136 01:42:35.239 --> 01:42:38.079 But I'll finish the story after this. 2137 01:42:47.560 --> 01:42:50.800 Go with a sure thing Denver's best rufer excel Roofing 2138 01:42:50.920 --> 01:42:51.520 dot com. 2139 01:42:51.560 --> 01:42:53.560 You don't pay a cent until you're content. 2140 01:42:56.920 --> 01:42:59.520 Time for an insurance check up free, no obligation in 2141 01:42:59.520 --> 01:43:03.279 comparison and call Compass Insurance paying too much your coverage 2142 01:43:03.279 --> 01:43:05.920 at dozens of insurance companies find out now three oh 2143 01:43:06.000 --> 01:43:08.479 three seven seven to one help. You'll think you're his 2144 01:43:08.640 --> 01:43:11.239 only customer when you choose Frank durand the real estate 2145 01:43:11.279 --> 01:43:14.560 Man dot com to list your home with Remax Alliance 2146 01:43:14.760 --> 01:43:17.760 three oh three nine two zero sixteen twenty two. 2147 01:43:17.920 --> 01:43:27.840 Yeah, ripped news need advice? Who you don't have? 2148 01:43:28.039 --> 01:43:28.239 Come? 2149 01:43:30.159 --> 01:43:32.560 Come run in just as as we can. 2150 01:43:33.439 --> 01:43:36.479 Shooter's gonna help coming man. 2151 01:43:37.319 --> 01:43:39.439 This is the Troubleshooter Show. 2152 01:43:40.119 --> 01:43:43.960 No, Tom Martinez, All right, coach, we have got a 2153 01:43:44.199 --> 01:43:46.359 ton going on on the Troubleshooter Show today. 2154 01:43:47.039 --> 01:43:49.199 Three oh three seven one three A two five five 2155 01:43:49.359 --> 01:43:52.680 one open line. Like I said, we've got some stuff 2156 01:43:52.720 --> 01:43:54.720 going on. I'm not gonna bring it up right now. 2157 01:43:55.239 --> 01:43:58.880 We've got someone headed out to something on location to 2158 01:43:59.000 --> 01:44:02.079 do a little research. I'll tell you this much. The 2159 01:44:02.159 --> 01:44:05.560 guy put forty thousand dollars into an ATM. I want 2160 01:44:05.600 --> 01:44:08.439 to know more about this story's going out too. I 2161 01:44:08.520 --> 01:44:11.159 want some video of it. I want pictures of the ATM. 2162 01:44:11.560 --> 01:44:14.239 We might have some questions to ask the clerk. We're 2163 01:44:14.279 --> 01:44:15.960 going to have a lot going on when it comes 2164 01:44:16.000 --> 01:44:19.640 to this poor guy getting scammed out of forty thousand dollars. 2165 01:44:19.720 --> 01:44:23.359 The caller was Anna, and basically your stepfather got a 2166 01:44:23.479 --> 01:44:27.279 phone call saying your bank account was compromised. They talked 2167 01:44:27.319 --> 01:44:31.159 him into going to Wells Fargo with drawing forty thousand 2168 01:44:31.239 --> 01:44:36.760 dollars in cash and basically basically depositing it into a 2169 01:44:36.960 --> 01:44:43.239 bitcoin ATM at a liquor store. Forty thousand dollars deposited 2170 01:44:43.359 --> 01:44:47.479 into a bitcoin ATM, never to be seen again. 2171 01:44:47.840 --> 01:44:49.800 I've got problems with Wells Fargo. 2172 01:44:50.680 --> 01:44:51.199 I don't know. 2173 01:44:51.600 --> 01:44:53.880 I just need to know more about the liquor store 2174 01:44:53.960 --> 01:44:56.560 before I say anything about the liquor store. They could 2175 01:44:56.640 --> 01:44:59.800 be one hundred percent innocent and everything. I have no 2176 01:45:00.039 --> 01:45:04.399 idea they might own the bitcoin machine. I don't know 2177 01:45:04.479 --> 01:45:06.960 how that works, but we have got a lot of 2178 01:45:07.039 --> 01:45:10.159 research to do on that one. Right now, though, I'm 2179 01:45:10.159 --> 01:45:12.399 going to go to who's been holding the longest, which 2180 01:45:12.520 --> 01:45:14.960 is Curtis Hannah, keep hanging in there, one line open, 2181 01:45:15.000 --> 01:45:18.119 three oh three seven one three talk Hey, Curtis, what 2182 01:45:18.439 --> 01:45:19.359 is going on with you? 2183 01:45:19.560 --> 01:45:21.039 Sir Mark? 2184 01:45:21.359 --> 01:45:24.399 I am walking into the Rappa Hoop courts for one 2185 01:45:24.560 --> 01:45:28.359 thirty small claims. Hearing nice, Yeah, I have a procedural 2186 01:45:28.520 --> 01:45:30.720 question that maybe you might have some knowledge. 2187 01:45:30.720 --> 01:45:32.920 Well, I can't give you legal advice, but I might 2188 01:45:33.000 --> 01:45:34.199 have real world advice. 2189 01:45:34.479 --> 01:45:35.199 Yeah, there you go. 2190 01:45:36.319 --> 01:45:37.159 That's all I'm seeking. 2191 01:45:37.239 --> 01:45:37.399 Man. 2192 01:45:38.800 --> 01:45:45.000 So it stems from a car accident and I was 2193 01:45:45.159 --> 01:45:48.720 head on on July third, twenty two by a guy 2194 01:45:48.800 --> 01:45:50.840 that couldn't even he was so housed he couldn't even 2195 01:45:50.880 --> 01:45:51.439 walk or talk. 2196 01:45:51.880 --> 01:45:54.039 No insurance, I assume no he. 2197 01:45:54.079 --> 01:45:58.000 Had insurance, but I filed my claim or excuse me, 2198 01:45:58.119 --> 01:46:02.359 my insurance ubrigradd the claim to his insurance. 2199 01:46:02.600 --> 01:46:04.680 So you're trying to get your deductible back. 2200 01:46:05.159 --> 01:46:08.279 Deductible rent a car and I had a fractured tooth 2201 01:46:08.319 --> 01:46:09.479 that I had to have extracted. 2202 01:46:09.760 --> 01:46:10.439 Oh my god. 2203 01:46:11.239 --> 01:46:11.439 Yeah. 2204 01:46:11.640 --> 01:46:15.760 So uh, anyway, did. 2205 01:46:15.640 --> 01:46:17.720 The guys show up? Is he there waiting as well? 2206 01:46:17.840 --> 01:46:18.520 Or don't? 2207 01:46:18.680 --> 01:46:20.039 I don't see him yet, but it's. 2208 01:46:19.920 --> 01:46:21.680 Probably going to be a no show. He sounds like 2209 01:46:21.760 --> 01:46:22.720 a bomb, but who knows. 2210 01:46:22.840 --> 01:46:25.439 And that's what and that's where this next question comes up, 2211 01:46:25.600 --> 01:46:28.359 is with a judgment, is there any way I can 2212 01:46:28.479 --> 01:46:32.119 compel him through the court to turn it into his 2213 01:46:32.239 --> 01:46:36.399 insurance so I don't have to do interrogatories and chase 2214 01:46:36.479 --> 01:46:37.359 him down for the dough. 2215 01:46:37.520 --> 01:46:39.800 Well, it sounds like the insurance might not pay it. 2216 01:46:39.960 --> 01:46:42.279 I mean, I don't know what they what they're going 2217 01:46:42.359 --> 01:46:45.399 to pay or not, but I mean, you have here's 2218 01:46:45.439 --> 01:46:47.680 what you're going to have to do. Man, it sounds 2219 01:46:47.760 --> 01:46:50.239 like you're going to get a default judgment. Then you're 2220 01:46:50.279 --> 01:46:50.680 gonna have. 2221 01:46:50.800 --> 01:46:53.319 To just oh I have no Yeah, I feel that 2222 01:46:53.399 --> 01:46:56.279 It's just everything's pretty substantiated. Even if he does show, 2223 01:46:56.279 --> 01:46:58.199 I'm going to end up with the judgment well, if. 2224 01:46:58.159 --> 01:47:00.520 He does, okay, that's fine, but listen, if he does 2225 01:47:00.600 --> 01:47:03.720 show that's the best scenario right now, because you want 2226 01:47:03.720 --> 01:47:06.800 to ask the judge that you want to do interrogatories 2227 01:47:06.920 --> 01:47:09.760 right now and then before he leaves, and the judge 2228 01:47:09.760 --> 01:47:11.039 should make him fill it out. 2229 01:47:11.319 --> 01:47:13.760 Then you're going to have his bank account information, all 2230 01:47:13.840 --> 01:47:14.560 of his assets. 2231 01:47:14.800 --> 01:47:17.319 And if he lies on that and you can prove 2232 01:47:17.359 --> 01:47:20.319 he lied, I mean, that's a whole other conversation, they'll 2233 01:47:20.359 --> 01:47:21.319 hook him and book them. 2234 01:47:21.359 --> 01:47:21.479 Man. 2235 01:47:21.880 --> 01:47:23.760 So I mean, you got to you got to make 2236 01:47:23.800 --> 01:47:26.640 sure you do the interrogatories right then and there so 2237 01:47:26.880 --> 01:47:29.319 you don't have to go down and find this cat 2238 01:47:29.439 --> 01:47:31.560 again and reserve him and show up. 2239 01:47:33.279 --> 01:47:34.600 My thought is that he. 2240 01:47:36.560 --> 01:47:40.560 That his insurance company would represent him in this if 2241 01:47:40.720 --> 01:47:44.199 he had simply notified him. Well, trying to take it 2242 01:47:44.239 --> 01:47:44.760 on himself. 2243 01:47:44.800 --> 01:47:47.479 Well, okay, you're you're you're you're thinking two things that 2244 01:47:47.600 --> 01:47:49.560 I don't know the answer to. One does he still 2245 01:47:49.640 --> 01:47:52.359 have insurance with these guys? And then the other is 2246 01:47:52.439 --> 01:47:53.760 did he notify him at all? 2247 01:47:54.279 --> 01:47:56.119 He was insured at the time of the acts. 2248 01:47:56.279 --> 01:47:58.399 Yeah, that's true. Well, and they're aware of it because 2249 01:47:58.439 --> 01:48:00.880 it's been subregated. So it's the claims already there. 2250 01:48:01.720 --> 01:48:04.039 Yeah, and eye contact. I talked with them a couple 2251 01:48:04.079 --> 01:48:05.000 of times about this. 2252 01:48:05.359 --> 01:48:08.279 You know what, Well, hold on, hold on, Brian. 2253 01:48:08.399 --> 01:48:10.920 Maybe the answer is he gets the judgment, whether it's 2254 01:48:11.000 --> 01:48:13.680 default or not, then he goes to that insurance. 2255 01:48:14.039 --> 01:48:17.319 You should have the insurance information because your insurance company 2256 01:48:17.359 --> 01:48:18.880 suprogated because I. 2257 01:48:18.960 --> 01:48:24.279 Spoke with them and tried to prior to mediation try 2258 01:48:24.319 --> 01:48:27.960 to see if they would were interested in avoiding this. 2259 01:48:28.600 --> 01:48:31.119 Wait a second, So you already had mediation with the 2260 01:48:31.199 --> 01:48:32.079 insurance company. 2261 01:48:32.720 --> 01:48:37.680 No, the mediator gave me a compliance report because she 2262 01:48:37.840 --> 01:48:39.079 couldn't contact it. 2263 01:48:39.239 --> 01:48:40.079 Or I got it. 2264 01:48:40.159 --> 01:48:42.239 And so so it's probably going to go to a 2265 01:48:42.319 --> 01:48:48.199 continuance to where we can complete mediation if he does show. 2266 01:48:48.680 --> 01:48:51.399 But it's not in the wrong for me to tell him, hey, man, 2267 01:48:51.840 --> 01:48:54.079 turn this over to your insurance so I get paid 2268 01:48:54.159 --> 01:48:55.680 instead of having to chase you down. 2269 01:48:55.800 --> 01:48:58.920 Well, it doesn't even make sense to me why he wouldn't. Yeah, 2270 01:48:59.159 --> 01:49:02.359 the claims already, that's the point. That's the point I 2271 01:49:02.439 --> 01:49:02.880 don't get. 2272 01:49:04.000 --> 01:49:07.119 But one of Tom's favorites and fam will will not 2273 01:49:07.399 --> 01:49:10.560 discuss anything with me since he hasn't told. 2274 01:49:10.560 --> 01:49:13.520 No, but you'll of course, But That's not what I'm saying. 2275 01:49:13.560 --> 01:49:15.920 What I'm saying is I don't get why this drunk 2276 01:49:16.439 --> 01:49:20.359 didn't talk to the insurance company. Like Bryan said, there's 2277 01:49:20.439 --> 01:49:22.880 already a claim, there is no draw First of all, 2278 01:49:23.119 --> 01:49:26.359 there's zero drawback from him adding in some money for 2279 01:49:26.479 --> 01:49:29.479 a tooth exactly. I mean really, because this could have 2280 01:49:29.520 --> 01:49:32.319 been huge for them. How long ago did this happen? 2281 01:49:33.920 --> 01:49:36.880 July third of twenty twenty two, and I filed I 2282 01:49:37.000 --> 01:49:40.600 filed the paper on this hearing a week before that, 2283 01:49:41.319 --> 01:49:42.359 two years expired. 2284 01:49:42.680 --> 01:49:45.039 Why didn't you just call an attorney when this happened? 2285 01:49:45.079 --> 01:49:46.319 I mean, you have a broken tooth. 2286 01:49:46.399 --> 01:49:49.159 Honest to god, Fuller would have stretched this to twenty 2287 01:49:49.239 --> 01:49:51.479 five to fifty grand well. 2288 01:49:52.880 --> 01:49:55.800 To make me whole with an implant seventy five hundred 2289 01:49:55.880 --> 01:49:58.520 and my thirty five hundred in rental and deductible on 2290 01:49:58.640 --> 01:50:01.840 top of it. Isn't nobody's interested in that low of 2291 01:50:01.840 --> 01:50:02.279 an amount. 2292 01:50:02.920 --> 01:50:05.319 Well, that's that's why you call up someone like Fuller. 2293 01:50:05.399 --> 01:50:07.600 But it doesn't matter. That's it's way past that. That 2294 01:50:07.800 --> 01:50:10.920 just doesn't matter. But in the future, Curtis, call an attorney. 2295 01:50:11.760 --> 01:50:13.439 Yeah, all right, appreciate that. 2296 01:50:13.600 --> 01:50:16.359 Mark, Hey, call us, call us when is this guy? 2297 01:50:16.479 --> 01:50:18.680 When is court man? Is it a two or what? 2298 01:50:20.199 --> 01:50:21.159 I got to get off the horn? 2299 01:50:21.319 --> 01:50:24.960 Call us after if you get out of there, call us, yes, sure, 2300 01:50:25.079 --> 01:50:26.079 I want to know how it goes. 2301 01:50:26.159 --> 01:50:29.800 That's incredible, man, what a what a deal? Talking about that, Thobrien. 2302 01:50:29.880 --> 01:50:32.000 When it comes to insurance, I can't think of any 2303 01:50:32.119 --> 01:50:35.279 reason the insurance company would fight what this guy was 2304 01:50:35.359 --> 01:50:35.840 asking for. 2305 01:50:36.520 --> 01:50:38.760 Yeah, no, and it wouldn't make sense why he would 2306 01:50:38.800 --> 01:50:41.479 want to be sued directly in order to respond to this. 2307 01:50:41.600 --> 01:50:44.079 I mean, just turn it into your insurance. And I 2308 01:50:44.159 --> 01:50:48.159 am curious. Obviously he had to go, but his rental expense. 2309 01:50:48.199 --> 01:50:51.199 I'm wondering if he didn't have rental car coverage, which 2310 01:50:51.279 --> 01:50:53.159 is why it wouldn't be part of the subrogation, or 2311 01:50:53.199 --> 01:50:54.479 it was way over his limit. 2312 01:50:54.600 --> 01:50:57.359 Maybe well I don't know, but once again, I don't 2313 01:50:57.439 --> 01:51:00.359 understand the dollar amount he's talking about it. It doesn't 2314 01:51:00.359 --> 01:51:03.640 even make sense to me why this guy whoever hit 2315 01:51:03.720 --> 01:51:05.880 him wouldn't just get it all handled. 2316 01:51:06.000 --> 01:51:08.920 Well, I agree, but then also why did he not 2317 01:51:09.039 --> 01:51:11.279 have medical payments? But medical payments would have something and 2318 01:51:11.359 --> 01:51:13.880 given them at least if you had five ever five thousand, 2319 01:51:14.000 --> 01:51:15.760 But it was only seventy five hundred. At least it 2320 01:51:15.800 --> 01:51:17.000 would have getten them something. 2321 01:51:17.159 --> 01:51:21.159 That's something people don't get in Colorado. You realize medpay well, 2322 01:51:21.279 --> 01:51:23.560 of course, you know this year the insurance expert put 2323 01:51:24.359 --> 01:51:27.680 people out there medpay you have to have in Colorado 2324 01:51:27.920 --> 01:51:30.880 unless if you decline it. And I don't even know 2325 01:51:30.960 --> 01:51:33.000 why they give you that option, because this you're cheap 2326 01:51:33.039 --> 01:51:34.039 for the most part, right. 2327 01:51:33.960 --> 01:51:36.399 To the state, and it's pretty well the five thousand 2328 01:51:36.399 --> 01:51:39.920 dollars is the minimum unless you decline it. Yeah, it's 2329 01:51:40.000 --> 01:51:41.760 not an expensive coverage. 2330 01:51:41.560 --> 01:51:42.279 No, not at all. 2331 01:51:42.359 --> 01:51:44.800 But what happens is I mean John Fuller told me 2332 01:51:44.880 --> 01:51:47.479 he has never seen a Fred Loyer policy, not one 2333 01:51:48.079 --> 01:51:51.079 that actually has that coverage because when they print their 2334 01:51:51.159 --> 01:51:53.640 documents out that box has already checked. 2335 01:51:53.640 --> 01:51:55.399 That seems kind of scumbagging to make. 2336 01:51:55.479 --> 01:51:58.079 Yeah, yeah, and it's I would say any of those 2337 01:51:58.159 --> 01:52:00.920 high risk companies, they decline all that because they're trying 2338 01:52:01.039 --> 01:52:03.680 they know you well, and they're trying to keep the 2339 01:52:03.760 --> 01:52:06.840 rates as low as possible so that it's all. It's 2340 01:52:06.920 --> 01:52:09.640 all just the cheapest of cheap insurance you can get 2341 01:52:09.840 --> 01:52:12.000 the achievest. I'm dying to hear back from this guy, 2342 01:52:12.039 --> 01:52:14.439 and I went, hey, let's take this break. We're gonna 2343 01:52:14.439 --> 01:52:17.119 come back and talk about an infinity issue, and I 2344 01:52:17.239 --> 01:52:19.520 know Deputy Scott is on scene. 2345 01:52:19.640 --> 01:52:21.760 Hold on. In fact, Scott, call. 2346 01:52:21.680 --> 01:52:31.640 Me go with a sure thing Denver's best roofer Excel 2347 01:52:31.760 --> 01:52:34.840 Roofing dot com. You don't pay a cent until you're content. 2348 01:52:38.199 --> 01:52:41.359 Time for an insurance check up free, no obligation. In comparison, 2349 01:52:41.520 --> 01:52:45.079 call Compass Insurance paying too much your coverage at dozens 2350 01:52:45.119 --> 01:52:47.800 of insurance companies find out now three O three seven 2351 01:52:47.840 --> 01:52:50.159 to seven to one help. You'll think you're his only 2352 01:52:50.279 --> 01:52:52.720 customer when you choose Frank durand the real estate Man 2353 01:52:52.800 --> 01:52:56.199 dot com to list your home with Remax Alliance three 2354 01:52:56.279 --> 01:52:58.319 oh three nine two zero sixteen twenty two. 2355 01:53:00.199 --> 01:53:02.199 All right, boks three IL three seven one three A 2356 01:53:02.279 --> 01:53:04.560 two five five listen. I sent one of our deputies 2357 01:53:04.640 --> 01:53:07.760 out to a liquor store. I don't want to go 2358 01:53:07.800 --> 01:53:09.920 into the name of the liquor store, Deputy Dollar, but 2359 01:53:10.039 --> 01:53:13.359 you heard the entire You heard the entire story and 2360 01:53:13.479 --> 01:53:15.840 went into that liquor store. You sent me some pictures, 2361 01:53:16.079 --> 01:53:18.079 which was great. I still would like you to get 2362 01:53:18.119 --> 01:53:21.199 some video, but we'll talk about that off the air. 2363 01:53:21.279 --> 01:53:23.399 What do you make of this place? I mean, does 2364 01:53:23.479 --> 01:53:25.680 it come off as a normal liquor store? And I 2365 01:53:25.720 --> 01:53:28.760 don't want you to say anything, Just just say what 2366 01:53:28.880 --> 01:53:30.359 you want to say. I guess, what do you make 2367 01:53:30.439 --> 01:53:30.920 of the place? 2368 01:53:33.640 --> 01:53:37.239 Yeah, yeah, Mark, it's a normal liquor store. Actually I've 2369 01:53:37.239 --> 01:53:43.520 been there before. But like the owner is, he's foreign. 2370 01:53:44.279 --> 01:53:47.920 And I was asking. I said, so if I just 2371 01:53:48.000 --> 01:53:51.039 wanted to get like fifty bucks cash out of the machine, 2372 01:53:51.079 --> 01:53:52.720 I said, can I do that? And he said, yeah, 2373 01:53:52.760 --> 01:53:58.720 you can do that. But he thought it was like 2374 01:53:58.800 --> 01:53:59.279 a scam. 2375 01:54:00.119 --> 01:54:04.319 So you asked him about it. You know, we chatted 2376 01:54:04.439 --> 01:54:07.039 a little bit, but you didn't bring up this Britanna's 2377 01:54:07.119 --> 01:54:08.119 dad or stepdad? 2378 01:54:08.199 --> 01:54:08.319 Right? 2379 01:54:08.479 --> 01:54:10.760 Oh no, no, no, no, So tell no, I want 2380 01:54:10.800 --> 01:54:12.800 to hear about to chat with him when he said 2381 01:54:13.119 --> 01:54:14.239 he thought it was a scam. 2382 01:54:14.359 --> 01:54:15.720 I mean, really paint a picture. 2383 01:54:17.560 --> 01:54:21.560 Well, so I said, hey, you know, I'm an older guy. 2384 01:54:21.600 --> 01:54:24.239 I've never seen one of these things before. I said, 2385 01:54:24.279 --> 01:54:27.239 you can buy bitcoin on these things and you said, yeah, 2386 01:54:27.399 --> 01:54:30.800 you know, people come in and do it. He said, 2387 01:54:30.840 --> 01:54:35.479 I don't do it. But I said, that's that's kind 2388 01:54:35.520 --> 01:54:39.760 of interesting. And that was kind of how the conversation went. 2389 01:54:42.680 --> 01:54:45.359 But definitely. It's you know, I sent to the pictures. 2390 01:54:45.399 --> 01:54:46.239 You can post them up. 2391 01:54:46.760 --> 01:54:49.439 There's a phone number. It's Athena Athena. 2392 01:54:49.479 --> 01:54:52.680 I think I'm calling that right, Athena Bitcoin And it 2393 01:54:52.760 --> 01:54:56.159 says there's a phone number below it, which I guess 2394 01:54:56.319 --> 01:54:58.359 is the operator of the machine. 2395 01:55:00.079 --> 01:55:02.600 Yes, and then you know what, Scott, I need a 2396 01:55:02.680 --> 01:55:05.439 better picture. Listen, are you still there? 2397 01:55:07.000 --> 01:55:08.279 Yeah, I'm just across the city. 2398 01:55:08.439 --> 01:55:11.720 I want a better picture. I want a better picture 2399 01:55:11.760 --> 01:55:14.479 of this big stop sign. It looks like it's basically 2400 01:55:15.239 --> 01:55:18.199 it looks like it's like buy or beware on the screen. 2401 01:55:18.319 --> 01:55:20.840 But even if I zoom in on it, I can't 2402 01:55:20.960 --> 01:55:23.159 read it at all. But it says stop. 2403 01:55:25.560 --> 01:55:29.680 Yeah, because I you're all here, I mean, I can 2404 01:55:29.840 --> 01:55:31.640 go back and take more pictures. What is it? 2405 01:55:31.720 --> 01:55:33.119 Can you read it? What does it say? 2406 01:55:33.199 --> 01:55:35.880 It's like the entire eight look at this, Brian, The 2407 01:55:36.159 --> 01:55:39.760 entire at M screen is like a big LCD and 2408 01:55:39.880 --> 01:55:40.760 it says stop. 2409 01:55:40.880 --> 01:55:42.840 But that's all I can read. What does the rest 2410 01:55:42.880 --> 01:55:43.359 of it say? 2411 01:55:44.079 --> 01:55:48.239 Oh? Really, Well, I sent you another picture that just 2412 01:55:48.399 --> 01:55:51.079 showed you know, US patriot as the. 2413 01:55:51.159 --> 01:55:58.680 US Patriot important information exchange a bitcoin the funding of terrorism? 2414 01:55:59.600 --> 01:56:03.079 What does this means for you, when you initiate a transition, 2415 01:56:03.560 --> 01:56:07.079 we will ask for your name, address, date of birth. 2416 01:56:07.239 --> 01:56:13.359 And other information. Right, I don't understand how this old 2417 01:56:13.399 --> 01:56:15.800 guy put forty grand into this thing. For the life 2418 01:56:15.840 --> 01:56:18.359 of me, I don't get it, man, I absolutely don't 2419 01:56:18.399 --> 01:56:20.720 get it. What I really want more than I can 2420 01:56:21.199 --> 01:56:21.600 go ahead. 2421 01:56:21.960 --> 01:56:23.840 It looks like one of those ATMs you stay at 2422 01:56:23.880 --> 01:56:27.600 a bar or restaurant. Yeah, and there is a place 2423 01:56:27.760 --> 01:56:29.199 to enter cash. 2424 01:56:29.039 --> 01:56:32.000 And Scott, do you think you could go over there 2425 01:56:32.039 --> 01:56:34.760 and get me to You think that guy will talk 2426 01:56:34.840 --> 01:56:35.000 to me? 2427 01:56:37.960 --> 01:56:38.399 I think so. 2428 01:56:38.640 --> 01:56:40.199 Yeah, Okay, but make sure listen. 2429 01:56:40.840 --> 01:56:43.279 He's hard to understand, but yeah, I think I'll talk. 2430 01:56:43.479 --> 01:56:44.479 Yeah, but listen, listen. 2431 01:56:44.600 --> 01:56:47.399 This is very important and I'll redo it. But when 2432 01:56:47.479 --> 01:56:49.239 you say, will you talk to him, he's got some 2433 01:56:49.399 --> 01:56:51.880 questions on it. You got to make sure he understands 2434 01:56:51.920 --> 01:56:54.560 he's going to be on the radio. But I'll reconfirm 2435 01:56:54.640 --> 01:56:59.199 that with him. But I need to at least hear it. Yeah, 2436 01:56:59.319 --> 01:57:01.399 I want to ask the guys some question. Head back 2437 01:57:01.439 --> 01:57:04.239 over there, get another picture of that, and then what 2438 01:57:04.359 --> 01:57:06.239 I really want you to do, though, is go up 2439 01:57:06.279 --> 01:57:08.319 to him. It sounds like you guys have a rapport. 2440 01:57:08.640 --> 01:57:11.880 You know, buy the most expensive bottle of Don perry 2441 01:57:12.000 --> 01:57:14.279 On or whatever he has. Make him feel good, and 2442 01:57:14.399 --> 01:57:17.640 then don't try to turn that receipt into me though. 2443 01:57:17.680 --> 01:57:20.920 That's that's your own thing there. But then really butter 2444 01:57:21.039 --> 01:57:22.680 him up and try to get him on the phone 2445 01:57:22.720 --> 01:57:27.119 with me. Okay, man, Yeah, call me back, call me back. 2446 01:57:27.039 --> 01:57:28.439 When you get over there. Just tell him. 2447 01:57:28.600 --> 01:57:31.199 Tell him your buddy on the radio has some questions 2448 01:57:31.239 --> 01:57:34.279 on the bitcoin. I'll then I'll steer the conversation. I 2449 01:57:34.399 --> 01:57:36.359 want to find out if he owns it, who owns it? 2450 01:57:36.439 --> 01:57:38.760 But don't don't get into that. Let me get into that, 2451 01:57:38.960 --> 01:57:40.920 all right, man, I'm gonna drop you. Now, call me 2452 01:57:41.039 --> 01:57:44.640 back when you're over there. Okay, thanks Scott Man. Who 2453 01:57:44.720 --> 01:57:47.760 our deputies get involved? It's crazy, Deputy Bow. You've been 2454 01:57:47.840 --> 01:57:51.640 out to numerous different places on location, numerous. I love 2455 01:57:52.840 --> 01:57:55.560 Brian you have done. Brian's one of our referral list members. 2456 01:57:55.840 --> 01:57:57.800 Compass Insurance. By the way, I got to give this 2457 01:57:57.920 --> 01:58:00.880 number out again three oh three nine nine six nine thousand. 2458 01:58:01.119 --> 01:58:03.479 You want to save money on insurance, you call these guys. 2459 01:58:03.840 --> 01:58:05.840 Do it today and then call us up tell us 2460 01:58:05.840 --> 01:58:09.159 about savings. We already had one, like Brian said, I 2461 01:58:09.279 --> 01:58:11.119 mean it's kind of crazy. The guy's got a three 2462 01:58:11.199 --> 01:58:14.039 million dollar house, couple rentals, a bunch of cars, and 2463 01:58:14.119 --> 01:58:16.840 then teenagers, which are really expensive. 2464 01:58:17.119 --> 01:58:17.880 Right, exactly. 2465 01:58:18.000 --> 01:58:21.119 But you saved the guy thirteen thousand dollars right yep. 2466 01:58:21.880 --> 01:58:24.479 Man got him over a million dollars in better coverage. 2467 01:58:24.239 --> 01:58:27.880 Yep, exactly, yep. And he was with Liberty Mutual Us 2468 01:58:27.960 --> 01:58:30.880 with Liberty Mutual who did you quote from Travelers? This 2469 01:58:30.880 --> 01:58:34.119 is who we a company. Yeah, Travelers is great. Sure, 2470 01:58:34.439 --> 01:58:36.279 Travelers you were going to put me through, but they 2471 01:58:36.319 --> 01:58:37.079 won't do the woods. 2472 01:58:37.640 --> 01:58:40.600 Yeah, I live in the woods. Yeah, they're very particular 2473 01:58:40.680 --> 01:58:43.680 about high fire risk. Though I would be out right away. 2474 01:58:43.720 --> 01:58:46.640 I can't argue with an insurance company on that. Hey, Arnold, 2475 01:58:47.000 --> 01:58:48.800 what is going on with Infinity? 2476 01:58:48.960 --> 01:58:49.119 Man? 2477 01:58:51.000 --> 01:58:54.479 Well, after all of the exotic intrigue you've been involved, 2478 01:58:54.520 --> 01:58:57.640 and I hate to ask a mundane question, but I 2479 01:58:57.720 --> 01:59:02.800 will anyway, please. I have I've been unable to communicate 2480 01:59:02.840 --> 01:59:06.439 with any human being at Exfinity, and this is over 2481 01:59:06.520 --> 01:59:09.399 a period of a couple of months. I lack the. 2482 01:59:10.520 --> 01:59:15.199 Physical mobility or digital dexterity to go to the computer 2483 01:59:15.520 --> 01:59:19.640 or to crawl behind my devices, and all I want 2484 01:59:19.920 --> 01:59:23.600 is to communicate with a human being to remediate a 2485 01:59:23.680 --> 01:59:27.479 couple of problems I'm having with one of the utilities 2486 01:59:27.520 --> 01:59:28.760 I purchased in Comcast. 2487 01:59:28.840 --> 01:59:31.319 Give me an idea I'm wondering. Give me the idea 2488 01:59:31.359 --> 01:59:34.119 of an issue you're having right now with Comcasts you 2489 01:59:34.199 --> 01:59:34.920 want repaired. 2490 01:59:36.479 --> 01:59:38.119 Okay, this is a very simple issue. 2491 01:59:38.199 --> 01:59:38.560 Go ahead. 2492 01:59:38.560 --> 01:59:42.279 I have a television which it keeps giving me the 2493 01:59:42.439 --> 01:59:46.439 greeting from my native country. Everybody's been exposed to the 2494 01:59:46.560 --> 01:59:51.000 French greeting of welcome, and then it gets a message 2495 01:59:51.079 --> 01:59:55.760 that says the software for this unit has not been downloaded, 2496 01:59:56.159 --> 01:59:59.319 so that I'm not getting reception on one of my units, 2497 02:00:00.039 --> 02:00:04.520 and I get intermittent, sporadic good service. 2498 02:00:04.680 --> 02:00:08.800 Hey, Arnold my Landlan Arnold. Let me let me ask you. 2499 02:00:08.960 --> 02:00:11.239 So the first part we're talking about is the TV. 2500 02:00:11.680 --> 02:00:17.279 So you have Infinity or you have Comcast, I should say, right, yeah, 2501 02:00:17.560 --> 02:00:20.720 So could the problem be and I'm just asking, could 2502 02:00:20.760 --> 02:00:23.439 the problem be the actual TV or the smart TV 2503 02:00:23.600 --> 02:00:24.279 needs an update? 2504 02:00:24.560 --> 02:00:26.600 How do you know it's Comcast related? 2505 02:00:29.239 --> 02:00:33.960 Because it was working just fine and then I didn't. 2506 02:00:34.159 --> 02:00:35.359 I don't use it real often. 2507 02:00:35.520 --> 02:00:37.520 Can you could you actually watch TV? 2508 02:00:37.720 --> 02:00:38.079 On there. 2509 02:00:40.359 --> 02:00:42.960 Oh yeah, I could. I can't watch TV right now. No, 2510 02:00:43.279 --> 02:00:47.000 I'm getting a I'm getting the greeting that they give 2511 02:00:47.079 --> 02:00:49.279 you when the box is not funking. 2512 02:00:49.079 --> 02:00:50.199 Arnold, can you send me? 2513 02:00:51.079 --> 02:00:53.119 Do you have a phone where you could take a 2514 02:00:53.239 --> 02:00:55.439 picture of that and text it to me, just so 2515 02:00:55.560 --> 02:00:57.039 I could look at what you're looking at? 2516 02:00:58.840 --> 02:00:58.960 Oh? 2517 02:00:59.039 --> 02:01:00.680 Yeah, I can do that, right hold on, hold on, 2518 02:01:00.760 --> 02:01:02.920 I'm gonna come back to you after this, Kelly, Let's 2519 02:01:02.960 --> 02:01:05.359 get that text from him. I want to see what 2520 02:01:05.520 --> 02:01:07.439 this error is. But here's the good news. On and 2521 02:01:07.520 --> 02:01:09.359 I'll tell you the good news. We have got what 2522 02:01:09.520 --> 02:01:12.479 we call angels at Comcast. But I want to make 2523 02:01:12.560 --> 02:01:14.800 sure it's a Comcast issue, even though I know you're 2524 02:01:14.840 --> 02:01:17.399 convinced it is. But hold on, we're gonna dive back 2525 02:01:17.439 --> 02:01:20.560 into that. But get Kelly that picture over this break. 2526 02:01:20.680 --> 02:01:22.399 Please, please, please, and thank you. 2527 02:01:23.479 --> 02:01:26.760 Go with a sure thing Denver's best rufer excel roofing 2528 02:01:26.880 --> 02:01:29.479 dot com. You don't pay a cent until you're content. 2529 02:01:32.880 --> 02:01:36.039 Time for an insurance check up free, no obligation. In comparison, 2530 02:01:36.199 --> 02:01:39.720 call Compass insurance paying too much your coverage at dozens 2531 02:01:39.760 --> 02:01:42.479 of insurance companies find out now three all three seven 2532 02:01:42.520 --> 02:01:44.840 to seven to one help you'll think you're his only 2533 02:01:44.960 --> 02:01:47.359 customer when you choose Frank durand the real estate man 2534 02:01:47.479 --> 02:01:50.880 dot com to list your home with Remax Alliance three 2535 02:01:50.920 --> 02:01:53.000 all three nine two zero sixteen twenty two. 2536 02:01:54.199 --> 02:01:57.119 We were talking about spam over the break. Spam kind 2537 02:01:57.119 --> 02:01:59.319 of gives me the HEBGVS. I don't know about you, 2538 02:01:59.520 --> 02:02:02.239 but if it's meat and it's in a can marks 2539 02:02:02.279 --> 02:02:05.479 out simple as that man. And when I start talking 2540 02:02:05.560 --> 02:02:07.600 third person like that, you know I'm upset. 2541 02:02:07.720 --> 02:02:10.239 Well, you're trying to separate yourself from the thought of 2542 02:02:10.319 --> 02:02:12.439 these meats in a can, like tuna fish. 2543 02:02:12.640 --> 02:02:18.039 So my beautiful wife Suzanne texted Brian ask Mark about spam. 2544 02:02:18.199 --> 02:02:20.960 She knows it's like I can't even like the problem 2545 02:02:21.079 --> 02:02:23.760 is I start picturing the can. I'm not even sure 2546 02:02:23.800 --> 02:02:26.399 I've ever seen what's in the can, but I think 2547 02:02:26.439 --> 02:02:28.920 it's like a paste, right. It's not like it's not 2548 02:02:29.079 --> 02:02:31.760 like a Vianna sausage where it's this hardcore thing. 2549 02:02:32.239 --> 02:02:36.319 No, it's probably looked more like it's like a Oh 2550 02:02:36.439 --> 02:02:39.680 that's even more. It's like it's got a little gelatine 2551 02:02:39.720 --> 02:02:40.239 around it too. 2552 02:02:41.279 --> 02:02:42.119 It's like catfood. 2553 02:02:42.199 --> 02:02:44.439 Hey, have you noticed on a side note real quick, 2554 02:02:46.000 --> 02:02:50.960 this is kind of crazy. Dog food has become so 2555 02:02:51.199 --> 02:02:55.000 crazy expensive, some of this frozen or not frozen, refrigerated stuff. 2556 02:02:55.479 --> 02:02:57.920 I think Costco had one of these coolers in there 2557 02:02:58.000 --> 02:03:00.960 next to the dry dog fin they have dog food 2558 02:03:01.000 --> 02:03:03.600 in there. It's like five bucks a pound. I mean, 2559 02:03:03.680 --> 02:03:04.279 think about that. 2560 02:03:04.640 --> 02:03:05.600 What the hell's in that? 2561 02:03:06.039 --> 02:03:09.760 My wife makes our dog food? Oh god, and I'm 2562 02:03:09.840 --> 02:03:13.960 not kidding. She gets ground turkey and hamburger. It is 2563 02:03:14.079 --> 02:03:16.680 a it's a several hour job. 2564 02:03:16.800 --> 02:03:19.479 What kind of dog is this? It's just a little longer. 2565 02:03:19.600 --> 02:03:22.680 Talk the dog better, the dog better worked for you 2566 02:03:22.800 --> 02:03:23.960 at Compassed Insurance? 2567 02:03:24.079 --> 02:03:25.760 A great dog? But no it does not. 2568 02:03:26.520 --> 02:03:28.800 But how long has she been Okay, did the dog 2569 02:03:28.920 --> 02:03:30.760 have a health problem that brought this up? 2570 02:03:30.920 --> 02:03:30.960 No? 2571 02:03:31.760 --> 02:03:33.039 She just from day one? 2572 02:03:33.159 --> 02:03:33.960 You got day one. 2573 02:03:34.239 --> 02:03:37.279 It's been probably the conversion from I do. 2574 02:03:38.399 --> 02:03:40.560 I don't know if she saw something on Instagram and 2575 02:03:40.640 --> 02:03:42.399 then it's like, you know what, I'm going to start 2576 02:03:42.439 --> 02:03:44.479 doing this. So she makes the dog food. But I'm 2577 02:03:44.520 --> 02:03:47.800 telling you it takes hours. Now it's good for about 2578 02:03:47.840 --> 02:03:51.279 a month. Like we we freeze all of it and 2579 02:03:51.399 --> 02:03:54.079 then she just like puts one in there. You got dogs, 2580 02:03:55.520 --> 02:03:57.279 we had she passed away a few years. 2581 02:03:57.319 --> 02:04:00.199 Did you cook a dinner? No, you did not. 2582 02:04:00.359 --> 02:04:02.239 Our dog is a Pekinese shiitsu. 2583 02:04:04.479 --> 02:04:07.000 That's what we have. It's a pekaboo sheetsu. 2584 02:04:07.079 --> 02:04:10.079 Yeah, yeah, you know we would you know, she would 2585 02:04:10.079 --> 02:04:11.920 get some pizza if we had pizza. 2586 02:04:15.159 --> 02:04:15.720 We're talking. 2587 02:04:17.039 --> 02:04:19.399 This is a full blown this is all she has. 2588 02:04:19.560 --> 02:04:23.640 She loves it. Would as long as it was hot. 2589 02:04:23.720 --> 02:04:24.399 Does she serve it. 2590 02:04:24.439 --> 02:04:26.640 Hot it has warmed up? 2591 02:04:28.479 --> 02:04:28.960 Would eat it? 2592 02:04:31.319 --> 02:04:31.520 Yeah? 2593 02:04:31.760 --> 02:04:31.960 Yeah? 2594 02:04:32.880 --> 02:04:35.439 Thing real quick? What the hell did Okay? So is 2595 02:04:35.520 --> 02:04:38.359 the dogs eating what is it? Turkey and potatoes, all 2596 02:04:38.479 --> 02:04:42.640 sorts of vegetable vegetables and what do you have it? 2597 02:04:42.720 --> 02:04:44.880 It's like, Brian, here's your hot guy, here's. 2598 02:04:44.680 --> 02:04:47.119 Your look at the food. I think I'll take it. 2599 02:04:47.479 --> 02:04:52.199 Here's your happy meal. Yeah see that I would Okay, Susan, 2600 02:04:53.359 --> 02:04:55.039 she wouldn't do it. She just wouldn't do it. I 2601 02:04:55.079 --> 02:04:57.199 don't think so. I don't think so. I don't think so. 2602 02:04:57.840 --> 02:05:00.359 Maybe for deem of the little dog, but I don't 2603 02:05:00.399 --> 02:05:01.399 think so. I really don't. 2604 02:05:01.720 --> 02:05:01.840 Now. 2605 02:05:01.920 --> 02:05:03.800 I hate to say it, but then I can get 2606 02:05:03.880 --> 02:05:11.800 you the recipe. Okay, okay, Brian, game on, oh, game on? 2607 02:05:12.039 --> 02:05:14.319 And if your wife ever wants to know about different 2608 02:05:14.359 --> 02:05:18.720 Hawaiian islands. And you know, I do know someone that 2609 02:05:18.800 --> 02:05:24.520 does that. Though. Guess who my mother. My mother cooks 2610 02:05:24.600 --> 02:05:27.920 for her little she makes dog food. She may well, 2611 02:05:28.399 --> 02:05:31.159 it's like what you're describing. It's not dog food. It's 2612 02:05:31.239 --> 02:05:34.640 human food. Yeah, it's one hundred percent human food. And 2613 02:05:34.880 --> 02:05:37.920 that dog but this dog only weighs like I mean, 2614 02:05:38.039 --> 02:05:40.800 it's like the size of this cup. I mean, it's 2615 02:05:40.920 --> 02:05:43.720 like the smallest dog in the world. And I don't 2616 02:05:43.720 --> 02:05:46.399 know much it eats. It probably eats like a pepperoni 2617 02:05:46.479 --> 02:05:48.960 and it's good. But it's human food, I assure you, 2618 02:05:49.680 --> 02:05:54.640 all right, Arnold, back with the Comcast issue. G's I 2619 02:05:54.720 --> 02:05:57.079 started thinking about spam and I forgot where I left 2620 02:05:57.119 --> 02:05:59.920 off with this poor guy and then Deputy Scott, I 2621 02:06:00.159 --> 02:06:01.920 was hoping, was going to call back in and have 2622 02:06:02.079 --> 02:06:07.640 that guy from the liquor store on. But Arnold, with Comcasts. 2623 02:06:07.680 --> 02:06:10.279 Did you send that picture over to Kelly? Kelly, did 2624 02:06:10.319 --> 02:06:11.000 we receive it? 2625 02:06:12.640 --> 02:06:12.760 Oh? 2626 02:06:12.840 --> 02:06:15.600 We did get it. Send it over to me. Are 2627 02:06:15.640 --> 02:06:21.439 you sending it now, hey, Arnold? Yeah, I'm looking at this. 2628 02:06:22.079 --> 02:06:23.840 I'm looking at this picture. I want to see what 2629 02:06:23.920 --> 02:06:27.960 I think about. I'm waiting for Kelly to send it. Oh, 2630 02:06:28.159 --> 02:06:30.439 come on now, can we play some of that? Uh? 2631 02:06:30.800 --> 02:06:36.319 Dude, dud dude, dude, dudeoo dude, Well you know the 2632 02:06:36.439 --> 02:06:37.239 new problem is. 2633 02:06:38.880 --> 02:06:40.159 Oh there it is there. 2634 02:06:40.199 --> 02:06:41.199 It is just like that. 2635 02:06:43.359 --> 02:06:45.119 Wait, where is it, Kelly? 2636 02:06:46.199 --> 02:06:46.680 Where is it? 2637 02:06:47.039 --> 02:06:53.279 She's trying? She probably forgot my email. There it is 2638 02:06:53.439 --> 02:06:55.439 now I can look at it. Let's take a look 2639 02:06:55.479 --> 02:06:57.960 at this picture. So this poor guy calls in and 2640 02:06:58.279 --> 02:07:02.920 every time he goes to use this particular TV. Wow, 2641 02:07:03.000 --> 02:07:07.279 this is a weird thing to see. Oh my god, Hey, 2642 02:07:07.359 --> 02:07:09.680 Brian Burns, come over and look at this. Bo Look 2643 02:07:09.720 --> 02:07:12.880 at this. I've never seen. I don't think this is 2644 02:07:12.920 --> 02:07:18.840 a Comcast Air. Why do you think this is Comcast? Uh? 2645 02:07:20.600 --> 02:07:23.600 Does that look like a Comcast Air to you? Dragging 2646 02:07:23.720 --> 02:07:25.800 or you looking at it in there? Have Kelly pull 2647 02:07:25.880 --> 02:07:28.159 it up? Any of you guys here, You guys know 2648 02:07:28.239 --> 02:07:30.920 your way around all this stuff that does not look 2649 02:07:31.039 --> 02:07:34.439 like a Comcast Air. Yeah, even the corner that doesn't. 2650 02:07:34.479 --> 02:07:36.359 It doesn't look like what does that say in the 2651 02:07:36.439 --> 02:07:37.600 top right corner. 2652 02:07:38.720 --> 02:07:41.319 The logo top right corner says that's Pace. 2653 02:07:41.600 --> 02:07:42.880 But what is Pace? 2654 02:07:44.560 --> 02:07:45.880 I don't have a clue, Mark. 2655 02:07:46.000 --> 02:07:48.159 I don't know what pace where do you live? 2656 02:07:49.119 --> 02:07:50.560 Is that a two TV? 2657 02:07:51.880 --> 02:07:54.640 I think it is Mark Mark. 2658 02:07:54.800 --> 02:07:55.760 Yes, sir Mike, you. 2659 02:07:56.399 --> 02:07:59.359 Have delegated me by referring to me as that poor guy, 2660 02:07:59.479 --> 02:08:03.039 and now you're accusing me of having some anachronistic TV. 2661 02:08:04.520 --> 02:08:07.399 That was Dragon. That was Dragon. I never even thought 2662 02:08:07.399 --> 02:08:08.319 it was a two TV. 2663 02:08:08.680 --> 02:08:09.199 I thought it was. 2664 02:08:11.439 --> 02:08:12.640 Where do you Where do you live? 2665 02:08:12.760 --> 02:08:12.960 Man? 2666 02:08:13.840 --> 02:08:19.439 I live in I live in the geographic center of Greeley. 2667 02:08:19.960 --> 02:08:23.760 Oh God, And I haven't had this for a heck 2668 02:08:23.800 --> 02:08:26.840 of a long time. The first the first message it 2669 02:08:26.960 --> 02:08:32.199 gave me was French and English, which said the English 2670 02:08:32.359 --> 02:08:35.000 was welcome. I know the French because I think I 2671 02:08:35.079 --> 02:08:35.760 figured it out. 2672 02:08:35.880 --> 02:08:39.399 Guys, I think I I think I figured it out. 2673 02:08:39.640 --> 02:08:43.319 You're not actually looking at your TV, You're looking at 2674 02:08:43.439 --> 02:08:44.319 a cereal box. 2675 02:08:48.920 --> 02:08:50.800 Well, I'm going to order the prize. Mark. 2676 02:08:52.359 --> 02:08:54.960 Though, if it tells you to go to a bitcoin 2677 02:08:55.039 --> 02:08:56.079 at M, don't do it. 2678 02:08:56.199 --> 02:08:56.800 Don't do it. 2679 02:08:56.920 --> 02:08:57.239 Please. 2680 02:08:57.880 --> 02:09:01.640 Hey, in all seriousness, I don't think that's Comcast. So 2681 02:09:01.720 --> 02:09:03.840 if I if I call up one of our angels, 2682 02:09:03.880 --> 02:09:05.399 I don't think we'll be able to do anything. But 2683 02:09:05.479 --> 02:09:07.680 what I would like to do is get someone to 2684 02:09:07.720 --> 02:09:10.239 come out and get you fixed up. I just when 2685 02:09:10.279 --> 02:09:12.680 you said Greeley. If you were in the tech center, 2686 02:09:12.680 --> 02:09:15.119 I would have headed out after the show. But I'm 2687 02:09:15.159 --> 02:09:18.680 not headed out to Greeley after the show under any circumstance. 2688 02:09:18.880 --> 02:09:21.199 Who do we know that lives in Greeley? Any deputies? 2689 02:09:22.760 --> 02:09:23.479 I don't think we do. 2690 02:09:23.760 --> 02:09:26.840 Are any contact best buy markup to get a geek 2691 02:09:26.920 --> 02:09:30.760 squad out there. Yeah, there's a best Buy it. 2692 02:09:30.840 --> 02:09:34.840 The Greeley mall. Yeah, I don't like best Vibe. Okay, 2693 02:09:35.520 --> 02:09:37.319 I'm trying to think who we could put on this. 2694 02:09:37.960 --> 02:09:40.760 For the life of me, this is the weirdest message. 2695 02:09:41.880 --> 02:09:46.920 Hold on, man Mark. The larger problem is that if 2696 02:09:47.000 --> 02:09:51.039 anybody attempts to communicate with Comcast or Exfinity. 2697 02:09:51.199 --> 02:09:53.760 Yeah, but I can get I can get through to it. 2698 02:09:54.279 --> 02:09:57.239 Oh wait, wait, wait, you just solved my problem. 2699 02:09:57.319 --> 02:09:57.600 Hold on. 2700 02:09:58.000 --> 02:10:00.319 I'm going to take this error message and send it 2701 02:10:00.439 --> 02:10:05.319 to my service technician Angel right now at Comcast and 2702 02:10:05.399 --> 02:10:07.600 see if he's ever seen it before. So hold on, 2703 02:10:07.720 --> 02:10:09.359 we got to take this break. I'm gonna send it 2704 02:10:09.439 --> 02:10:10.000 to Tom. 2705 02:10:10.479 --> 02:10:13.720 Go with a sure thing Denver's best roofer Excel roofing 2706 02:10:13.840 --> 02:10:16.479 dot com. You don't pay a cent until you're content. 2707 02:10:19.880 --> 02:10:23.399 Time for an insurance checkup free, no obligation comparison call 2708 02:10:23.520 --> 02:10:26.800 Compass Insurance paying too much your coverage at dozens of 2709 02:10:26.840 --> 02:10:29.520 insurance companies find out now three O three seven to 2710 02:10:29.600 --> 02:10:32.359 seven to one help. You'll think you're his only customer 2711 02:10:32.439 --> 02:10:34.600 when you choose Frank durand the real estate man dot 2712 02:10:34.720 --> 02:10:38.000 com to list your home with Remax Alliance three oh 2713 02:10:38.079 --> 02:10:40.000 three nine two zero sixteen twenty two. 2714 02:10:42.840 --> 02:10:44.319 All right, so listen, Arnold. 2715 02:10:44.399 --> 02:10:48.359 During the break, Brian with Compass Insurance started digging into 2716 02:10:48.399 --> 02:10:48.880 some stuff. 2717 02:10:48.960 --> 02:10:51.119 Listen to this man. You were right. It is a 2718 02:10:51.199 --> 02:10:54.079 Comcast issue, Brian. Would you find and where was it? 2719 02:10:54.279 --> 02:10:54.479 Yeah? 2720 02:10:54.560 --> 02:10:56.960 It's all over their community pages. It sounds like this 2721 02:10:57.119 --> 02:11:01.439 is a problem that occurs whenever the box itself updates. 2722 02:11:01.680 --> 02:11:02.000 Got it? 2723 02:11:02.239 --> 02:11:05.600 This error can occur. But everything I'm reading is what 2724 02:11:05.720 --> 02:11:06.920 you have to do is get a new box. 2725 02:11:07.000 --> 02:11:07.560 It bricks it. 2726 02:11:07.720 --> 02:11:11.680 It probably does a update to the main memory which 2727 02:11:11.760 --> 02:11:14.600 operates the operating system, and at brick. Here's what we're 2728 02:11:14.600 --> 02:11:18.359 gonna do, Arnold. This is kind of good news because 2729 02:11:18.479 --> 02:11:20.840 now I know it's a Comcast issue, and I know 2730 02:11:20.960 --> 02:11:21.680 who to send it to. 2731 02:11:21.680 --> 02:11:24.880 Tom. We're gonna send over. We need your address, your 2732 02:11:24.880 --> 02:11:27.760 account number whatever you can provide us, and I'll make 2733 02:11:27.840 --> 02:11:30.239 sure you guys you get a new box pretty quick. 2734 02:11:30.239 --> 02:11:33.880 All right, man, fantastic, thank you, Yeah you got it. 2735 02:11:33.920 --> 02:11:36.520 Hold on, though, make sure Kelly's got all your vitals. 2736 02:11:36.800 --> 02:11:39.600 Robert has a comment on that. Real quick, Robert, were 2737 02:11:39.640 --> 02:11:41.359 you going to say the same thing Brian did? 2738 02:11:42.119 --> 02:11:44.560 No, Mark, Actually, what what I do with mine does 2739 02:11:44.600 --> 02:11:46.720 that is I just power cycle it. I unplug it 2740 02:11:46.760 --> 02:11:48.720 from in the back of the box and then it 2741 02:11:48.800 --> 02:11:49.960 goes through its reset mode. 2742 02:11:50.119 --> 02:11:52.439 Let me hold on, let me ask hold on, let 2743 02:11:52.479 --> 02:11:55.560 me ask Kelly real quick. Has a guy recycled it? 2744 02:11:55.680 --> 02:11:58.039 She's talking to him getting the info. Has the guy 2745 02:11:58.199 --> 02:12:01.479 unplugged it and turned it back on. We're trying to 2746 02:12:01.520 --> 02:12:02.079 figure that out. 2747 02:12:02.279 --> 02:12:04.479 That is the first thing it says. But I assumed 2748 02:12:04.520 --> 02:12:07.239 he had done that. But the on these ones I'm reading, 2749 02:12:07.279 --> 02:12:10.000 they're saying that they've done this and it didn't fix us, 2750 02:12:10.000 --> 02:12:11.399 so they had to get a new box. But yeah, 2751 02:12:11.399 --> 02:12:12.840 you're right, that would be the first thing to do. 2752 02:12:13.119 --> 02:12:16.039 Oh, definitely. And maybe the new box is even easier 2753 02:12:16.119 --> 02:12:17.319 to use. I mean, who knows. 2754 02:12:17.680 --> 02:12:20.319 But thanks for that, Robert. I really appreciate that. I 2755 02:12:20.399 --> 02:12:22.920 love when everybody chimes in and helps out, Hey, I 2756 02:12:23.000 --> 02:12:25.399 do want to finish up with something though, Compass. We're 2757 02:12:25.439 --> 02:12:27.640 gonna listen. We've got a lot to pick up on tomorrow, 2758 02:12:27.720 --> 02:12:30.399 a lot. We've got what's going on with this bitcoin 2759 02:12:30.479 --> 02:12:33.960 ATM The guy puts forty thousand dollars in gets scammed 2760 02:12:34.000 --> 02:12:36.880 on that, and then we have an update. In fact, 2761 02:12:37.079 --> 02:12:40.279 bo real quick, we had a call this morning where 2762 02:12:40.319 --> 02:12:42.600 the lady who had to pay ninety two dollars a 2763 02:12:42.720 --> 02:12:46.279 month with the water shut off. In other words, they basically, 2764 02:12:46.439 --> 02:12:48.760 if you didn't want water service the town of. 2765 02:12:48.840 --> 02:12:52.439 What Fowler, Town of Fowler, the town of Fowler, miles 2766 02:12:52.560 --> 02:12:56.079 east of Pleblo. So I called the city manager. Yeah, 2767 02:12:56.520 --> 02:12:58.479 and uh, they were very nice. 2768 02:12:58.560 --> 02:12:59.800 Their name was Cindy told me. 2769 02:12:59.800 --> 02:13:03.880 The whole story bottom line. The bottom line is there's 2770 02:13:04.119 --> 02:13:06.600 they have to maintain the tap fee whether you use 2771 02:13:06.680 --> 02:13:07.439 the water or not. 2772 02:13:08.119 --> 02:13:10.680 I knew it was gonna be that, but it's extraordinary 2773 02:13:10.840 --> 02:13:12.319 that it's ninety two dollars. 2774 02:13:12.479 --> 02:13:15.319 It's ninety two dollars. But it's interesting they actually get 2775 02:13:15.359 --> 02:13:18.079 a separate tap in for gray water. Wow, and that's 2776 02:13:18.159 --> 02:13:21.760 only thirteen dollars a month, boy for unlimited use of water. 2777 02:13:22.079 --> 02:13:24.920 So this is interesting, I said, Cindy, do you guys 2778 02:13:25.000 --> 02:13:27.159 get a lot of complaints from your citizens on this? 2779 02:13:27.319 --> 02:13:29.840 And she says, our phone rings off the hook. She 2780 02:13:30.159 --> 02:13:32.600 gave some advice. She says, the people a Fowler need 2781 02:13:32.720 --> 02:13:35.800 to elect new city council members so they can get 2782 02:13:35.840 --> 02:13:36.840 the lawn change. 2783 02:13:37.000 --> 02:13:39.680 They should, they very well should. Now listen Brian Burns 2784 02:13:39.800 --> 02:13:43.279 Compass Insurance. Everybody out there, I have been using Brian 2785 02:13:43.840 --> 02:13:47.439 at least ten years, if not fifteen. He shops our auto, 2786 02:13:47.600 --> 02:13:51.079 he shops our home. He shops our RV insurance, our 2787 02:13:51.199 --> 02:13:52.279 business insurance. 2788 02:13:52.640 --> 02:13:53.439 What else do I have? 2789 02:13:53.720 --> 02:13:58.239 Our motorcycle insurance, our trailer insurance. He shops all of 2790 02:13:58.359 --> 02:14:01.439 our different coverages every year. Always make sure we have 2791 02:14:01.560 --> 02:14:04.039 the proper coverages for who we are and what we do, 2792 02:14:04.560 --> 02:14:06.760 just like he will for you. And on top of that, 2793 02:14:07.279 --> 02:14:09.640 make sure we have the best pricing. All you have 2794 02:14:09.800 --> 02:14:11.840 to do is call up. Just call them up now, 2795 02:14:12.439 --> 02:14:15.399 give them the basic information they need, basically who you 2796 02:14:15.560 --> 02:14:18.199 have now, and they'll tell you exactly what information and 2797 02:14:18.279 --> 02:14:20.039 where to get it, and they're gonna see if they 2798 02:14:20.119 --> 02:14:22.399 can beat it. I promise you it'll be the best 2799 02:14:22.479 --> 02:14:25.239 few minutes you ever spent We've already had one guy 2800 02:14:25.319 --> 02:14:26.399 today that's saved. 2801 02:14:26.279 --> 02:14:29.960 Thirteen thousand dollars. Yep. Did we have any other examples yet? 2802 02:14:30.119 --> 02:14:31.960 I mean I'm looking at these, they're all, you know, 2803 02:14:32.079 --> 02:14:36.159 what you would assume normally, yeah, thousand, yeah, eight hundred two, 2804 02:14:36.159 --> 02:14:38.319 one thousand on the people that we actually have moved 2805 02:14:38.760 --> 02:14:42.600 from there. But to your point, what separates us as 2806 02:14:42.680 --> 02:14:44.760 once you're with us? We do this every year. 2807 02:14:44.960 --> 02:14:46.560 Oh and not one else like that. 2808 02:14:47.000 --> 02:14:49.760 I'm telling you companies don't do that, but we continue 2809 02:14:49.760 --> 02:14:51.039 to do it every year at renewal. 2810 02:14:51.680 --> 02:14:54.399 I so wish I explained that better throughout this show. 2811 02:14:54.479 --> 02:14:56.960 He's absolutely right, that's not just what you get. 2812 02:14:57.119 --> 02:14:57.279 Now. 2813 02:14:58.000 --> 02:15:00.760 Every year they're gonna make sure maybe aggressive when you 2814 02:15:00.880 --> 02:15:03.920 have that sixteen year old kid that starts driving, your 2815 02:15:04.000 --> 02:15:07.600 insurance goes up twenty times, But Safeco might be a 2816 02:15:07.680 --> 02:15:11.319 lot cheaper. That's just an example, or after a hailstorm 2817 02:15:11.479 --> 02:15:15.960 or anything. Insurance companies change all the time. You can 2818 02:15:16.079 --> 02:15:19.479 save big money by shopping. But he's right, most agents 2819 02:15:19.560 --> 02:15:21.840 don't shop everybody every year. It's too much of a 2820 02:15:21.920 --> 02:15:22.479 pain in the ass. 2821 02:15:22.479 --> 02:15:24.199 It's a lot of work to do it and then 2822 02:15:24.479 --> 02:15:27.800 automatically do it three oh three nine nine six nine thousand. 2823 02:15:28.079 --> 02:15:30.760 Please call them up. There's no high pressure. They give 2824 02:15:30.800 --> 02:15:33.199 you nothing but the facts. If where you are is 2825 02:15:33.239 --> 02:15:35.439 where you should be, they'll tell you. And I want 2826 02:15:35.479 --> 02:15:37.479 to hear back from you. Please you can call right 2827 02:15:37.560 --> 02:15:39.600 on the air and give me your thoughts. Three oh 2828 02:15:39.680 --> 02:15:43.159 three nine nine six nine thousand. Dragon, Thank you, Kelly, 2829 02:15:43.279 --> 02:15:47.279 thank you, Deputy Bow, Deputy Scott out there. Love you, Chopper, 2830 02:15:47.399 --> 02:15:51.119 Brian Burns. We'll see you next time on The Troubleshooter Show.