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<v Speaker 1>Good moaning, good morning, good morning, and welcome, welcome, welcome.

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<v Speaker 1>It is time now for our community connection right here

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<v Speaker 1>on KAY one, the one you trusted on the telephone

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<v Speaker 1>with me. Here we have Trey ray Hills with this

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<v Speaker 1>and he is from the Oklahoma Employment Security Commission. Howy

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<v Speaker 1>you doing, Trey, I'm doing well.

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<v Speaker 2>How are you.

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<v Speaker 1>Welcome to the show. Well, we've got a big lineup

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<v Speaker 1>of things going on here with this here and we

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<v Speaker 1>get at the Oklahoma Employment Security Commission. First of all,

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<v Speaker 1>tell us a little bit about what the commission is

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<v Speaker 1>and what it does, and then we're going to get

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<v Speaker 1>into some pretty good sized headlines here.

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<v Speaker 2>Sure. Sure. We are the state's employment agency, so we

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<v Speaker 2>do employment services, re employment services, unemployment services across the state.

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<v Speaker 2>We are a state agency and so we are here

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<v Speaker 2>for everyone in the state veteran services through our agency

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<v Speaker 2>where we're primarily with all the populations we serve, trying

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<v Speaker 2>to help people match two jobs. So whether someone has

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<v Speaker 2>a job and they're looking to change careers or upstill

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<v Speaker 2>into something better for their family, or they're unemployed, or

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<v Speaker 2>they're just entering a job market for the first time.

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<v Speaker 2>Our primary role with the agency is to try and

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<v Speaker 2>mask people to work and support them with on point

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<v Speaker 2>of mefits in their in between phases while they're on

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<v Speaker 2>their way to work.

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<v Speaker 1>Well, Trey, I understand you've been busy with a new

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<v Speaker 1>system for claims. How does this work? I mean, this

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<v Speaker 1>had to be a big undergoing. Whenever somebody says we've

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<v Speaker 1>got a new system and the word migration comes in, oh,

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<v Speaker 1>folks getting yeah.

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<v Speaker 2>Yeah, yeah, yeah. Well, the agency has historically operated on

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<v Speaker 2>pretty old systems. Some of our technology is, you know,

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<v Speaker 2>thirty five years old, so we're using an outdated technology

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<v Speaker 2>for the most part, and a lot of government is

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<v Speaker 2>this way. But essentially wanting to have systems that serve

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<v Speaker 2>us in today's customer service kind of expectation and also

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<v Speaker 2>being able to process flow and keep data on kind

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<v Speaker 2>of how well are we serving folks, it requires that

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<v Speaker 2>the systems modernized a little bit further for us to

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<v Speaker 2>be able to see some of those insights that we'd

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<v Speaker 2>like to speak. So we've been hard at work the

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<v Speaker 2>last few years just prioritizing which of these legacy systems,

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<v Speaker 2>you know, is impacting people the most, and so we've

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<v Speaker 2>prioritized replacing them and so that you know, in the future,

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<v Speaker 2>we'll have some of this address, hopefully a lot of

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<v Speaker 2>it addressed, and they've lost to serve people a lot better.

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<v Speaker 2>So the one that we just launched earlier this year

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<v Speaker 2>or earlier this month rather is our new claimant Pital

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<v Speaker 2>and it's actually the largest technology release in agency history,

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<v Speaker 2>so we're really really proud of it. It replaced the

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<v Speaker 2>system that does all of the claims processing work for

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<v Speaker 2>the agency and claims filing work for the agency. So

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<v Speaker 2>when someone comes into one of our offices or goes online,

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<v Speaker 2>historically they've gone through a process of filing claims, and

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<v Speaker 2>there's a lot of work inside the agency that happens

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<v Speaker 2>to support that process and just the side that faces customers.

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<v Speaker 2>Typically it takes a staff number of ours sitting down

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<v Speaker 2>with someone who's going to need better assistance and they're

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<v Speaker 2>going to go through a process for about an hour

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<v Speaker 2>and a half. This new tool enables our staff to

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<v Speaker 2>sit there with someone and get it done as quickly

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<v Speaker 2>as twenty minutes, maybe.

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<v Speaker 1>Thirty minutes, my goodness.

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<v Speaker 2>So it's a huge time savings for us and for

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<v Speaker 2>the people we serve, and then they have less fatigue

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<v Speaker 2>and frustration and a little bit more time to spend

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<v Speaker 2>if we wanted to do the work searches and get

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<v Speaker 2>a more focus on kind of the workforce side of

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<v Speaker 2>that interaction. So we're super excited because it saves us

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<v Speaker 2>a lot of time and create opportunity for us to

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<v Speaker 2>spend energy for us and the people we serve in

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<v Speaker 2>the more kind of forward looking direction.

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<v Speaker 1>And my goodness sakes, just think of all the frustration

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<v Speaker 1>you're saving on all ends of that. That is amazing.

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<v Speaker 2>Sure you sure, yeah, you're super happy about that. And

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<v Speaker 2>it's also layered with it's got some AI functionality in it,

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<v Speaker 2>so as somebody is answering a question, the subsequent questions

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<v Speaker 2>will adapt to that answer and make sure that they're

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<v Speaker 2>not rehashing or asking things duplicatively. So it's it's a

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<v Speaker 2>little smarter in the way that interacts with folks, and

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<v Speaker 2>that helps us to get better and more accurate data

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<v Speaker 2>have to sift through so much junk. It's also layered

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<v Speaker 2>with our fraud detection and prevention tool, so it certainly

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<v Speaker 2>helps us steward our tax dollars better by making sure

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<v Speaker 2>that if any benefits are going out, they're going into

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<v Speaker 2>the right hand. And the tool that is Layered in

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<v Speaker 2>there is the Verify Okay tool that we have as

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<v Speaker 2>well as our staff process that kind of backs up

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<v Speaker 2>our fraud tool, but that is the number one fraud

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<v Speaker 2>tool and process in the country, So that's built into

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<v Speaker 2>this new Claimate portal. So we have a lot of

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<v Speaker 2>confidence in it and it's been going great so far.

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<v Speaker 1>We're talking with Trey ray Hill and he is with

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<v Speaker 1>the Oklahoma Employment to Security Commission and Trey, you were

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<v Speaker 1>talking about the designs within your agency, but there's a

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<v Speaker 1>lot of redesigning going along statewide too in order to

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<v Speaker 1>get us perhaps into the new century.

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<v Speaker 2>Sure, yeah, it's it's a big project, but luckily we've

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<v Speaker 2>got a lot of partners in this work. Several organizations

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<v Speaker 2>that serve people across the data are similarly missioned at

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<v Speaker 2>the end of the day to create positive workforce outcomes,

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<v Speaker 2>and that is what we need for businesses in our

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<v Speaker 2>economy to thrive. So if a business is looking to

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<v Speaker 2>hire folks, we want to try our best to ensure

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<v Speaker 2>that there's a pipeline of people that are a match to

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<v Speaker 2>that skill set, to that talent, and that people know

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<v Speaker 2>where to get them and that it's easy and then

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<v Speaker 2>it works well, so whether we're trying to attract new

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<v Speaker 2>businesses to invest in No Cloma, or we're trying to

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<v Speaker 2>grow the businesses that are here, or we're just trying

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<v Speaker 2>to help people on the individuals side and understand, I

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<v Speaker 2>know what I want to do, but I know no

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<v Speaker 2>where to find it. We kind of play a case

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<v Speaker 2>management role for both the individuals and the businesses, and

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<v Speaker 2>so that matchmaking exercise, it's something that we do all

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<v Speaker 2>day every day. And there's also other institutions in the

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<v Speaker 2>state like Career Tech DRS, higher ed, local workforce boards.

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<v Speaker 2>There's several partners that kind of work together to make

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<v Speaker 2>sure that those things are done well. And we're redesigning

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<v Speaker 2>the way that we all work together right now to

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<v Speaker 2>increase our efficiency. Some of the work today and has

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<v Speaker 2>always been kind of to clickative in nature, and so

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<v Speaker 2>we're rooting a lot of that out in this system redesign,

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<v Speaker 2>and we're doing it as a group of partners. So

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<v Speaker 2>it costs less to do this work across the state,

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<v Speaker 2>and we're expanding services, so it should be more service

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<v Speaker 2>for less taxpayer spend.

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<v Speaker 1>My goodness sakes in the bottom line is is that

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<v Speaker 1>everybody wins on this one.

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<v Speaker 2>That's the goal. I mean, if everyone's not winning, then

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<v Speaker 2>we shouldn't be doing this work. I usually will say

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<v Speaker 2>inside agency, we're going to do it as the rightest

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<v Speaker 2>way we can. If you can find the right answer,

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<v Speaker 2>and George Tactellar improved service, great. If not, you know,

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<v Speaker 2>you'all should be finding someone else to do this, because

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<v Speaker 2>that should.

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<v Speaker 1>Be the goal, doing it the rightest way possible. I

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<v Speaker 1>like that tax decrease. That boy, you caught my attention

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<v Speaker 1>when we were talking just a couple of seconds before

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<v Speaker 1>we went on the air. How does this filter into

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<v Speaker 1>all of this?

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<v Speaker 2>So, Oklahoma's economy is pretty strong, and that means that

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<v Speaker 2>as our as our state GDP is in a positive place,

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<v Speaker 2>it generates a lot of tax from wages being paid

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<v Speaker 2>out by businesses. We collect employer taxes based on their wage,

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<v Speaker 2>based on the wages that they're paying employees, and that

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<v Speaker 2>those taxes go into a trust fund, and the trust

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<v Speaker 2>fund is used to pay out unemployment claims. The only

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<v Speaker 2>revenue source into that fund is employer taxes and the

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<v Speaker 2>only thing that the fund is used for is to

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<v Speaker 2>pay benefits. The operations of our agency, all the staff,

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<v Speaker 2>all the systems, all the modernization projects. Those are all

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<v Speaker 2>funded completely by federal grants. So there's no state dollars

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<v Speaker 2>in our agency, and there are no employer tax dollars

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<v Speaker 2>used to operate our agency. It's just the trust fund

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<v Speaker 2>for paying out claims. Since we've i think worked over

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<v Speaker 2>the last few years to ensure that the workforce side

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<v Speaker 2>of this work is going as swimmingly as possible, and

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<v Speaker 2>that we're doing a little bit better job of leaning

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<v Speaker 2>in and understanding industry needs and supporting businesses, we've seen

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<v Speaker 2>our claims volume subside at least a little bit, and

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<v Speaker 2>that means our trust fund is growing well. It's good

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<v Speaker 2>to have a trust fund that is sizeable so that

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<v Speaker 2>if another event like the pandemic happens, it's not going

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<v Speaker 2>to bankrupt us trying to support people across the state

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<v Speaker 2>that they transition into new work. But we don't want

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<v Speaker 2>to bet on needing a ridiculous amount of money in

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<v Speaker 2>there forever and continue to grow it and grow it

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<v Speaker 2>and grow it every year. So one of our staff

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<v Speaker 2>members inside the agency came forward and said, if we're

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<v Speaker 2>going to be in a positive place and we're doing

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<v Speaker 2>this work more efficiently moving forward, we ought to vision

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<v Speaker 2>some kind of decrease to that revenue source, which essentially

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<v Speaker 2>would cut employer taxes, and so we looked into it

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<v Speaker 2>and we found a couple of ways to do that.

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<v Speaker 2>We basically decrease some of the factors legislatively that we

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<v Speaker 2>use in the equation that that calculates taxes for employers,

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<v Speaker 2>and we reduced some of those components, so now it

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<v Speaker 2>is calculating lower taxes for every employer in the state.

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<v Speaker 2>And we did that through a couple of things. We

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<v Speaker 2>changed the decrease the taxable wage base, which is what

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<v Speaker 2>every employer pays up to for each employee that they're employeeing.

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<v Speaker 2>And I know this is kind of confusing, but ultimately

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<v Speaker 2>the headline is we made some changes to our calculation

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<v Speaker 2>inside the agency that enabled us to charge less taxes

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<v Speaker 2>to employers. Because our trust fund is in a positive position,

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<v Speaker 2>we felt we could do that.

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<v Speaker 1>Very good. Hey Trey, where can folks should find out

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<v Speaker 1>more about your agency? Imagine you have a website.

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<v Speaker 2>Yeah, yeah, we have Oklahoma dot gov slash workforce. We'll

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<v Speaker 2>thank you to our website. OESC dot gov is our

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<v Speaker 2>is our website as well, and we've got twenty seven

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<v Speaker 2>offices across the day. We've got several outreached outreach locations

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<v Speaker 2>where existing staff will go to a town that we

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<v Speaker 2>don't have bricks and mortar a couple of days a

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<v Speaker 2>week and serve folks there. And then we have some

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<v Speaker 2>mobile units that we can get around to if a

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<v Speaker 2>place is hit by a disaster or there's a significant,

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<v Speaker 2>you know, employment event, we can we can always hit

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<v Speaker 2>the road on wheels. But yes, certainly they can call,

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<v Speaker 2>they go online, they can come into one of our

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<v Speaker 2>offices and inquire about any of these things. I always say,

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<v Speaker 2>if you're an employer, respond the notices timely that the

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<v Speaker 2>agency sends out so that you can be an informed,

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<v Speaker 2>interested party and that way you can get updates on

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<v Speaker 2>what's going on. And if you do have employment needs,

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<v Speaker 2>give our offices a shot because we have a lot

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<v Speaker 2>of people under case management and whether they're looking for

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<v Speaker 2>one of these tools, they're looking for a new job.

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<v Speaker 2>Our people are cross trained out there to be able

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<v Speaker 2>to facilitate both. So certainly they can come see us,

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<v Speaker 2>they can go online, they can call us. Then we're here,

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<v Speaker 2>ready to serve.

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<v Speaker 1>Trey ray Hill is with the Oklahoma Employment and Security

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<v Speaker 1>ex Commission. Thank you very much for your hard work

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<v Speaker 1>and the hard work that your staff and agency do

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<v Speaker 1>each and every day to make our lives a little easier. Appreciated.

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<v Speaker 2>Yeah, thank you. We hope that these are things that

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<v Speaker 2>you know. Not everyone needs these things to be successful

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<v Speaker 2>every day, but if someone does find themselves in a

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<v Speaker 2>position and you need help with this stuff, we want

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<v Speaker 2>to be able to help them. We're going to be

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<v Speaker 2>able to be found quickly and help them fast, and

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<v Speaker 2>so we're happy to do it. And if you ever

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<v Speaker 2>have questions, you can reach out to us. Happy to

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<v Speaker 2>happy to be on with you and thanks for having

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<v Speaker 2>me all.

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<v Speaker 1>Right, Trey ray Hill, thank you very much, having yourself

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<v Speaker 1>a great day. Folks, you have been listening to our

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<v Speaker 1>community connection right here on Gay one, the one you trust.

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<v Speaker 1>It's been brought to you in part by Wesley and

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<v Speaker 1>Kitty College, Arnald Moore, Nie Camp Funeral Home and also

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<v Speaker 1>Tall Grass Motors.

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<v Speaker 2>Is it time to start thinking about a new car,

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<v Speaker 2>but the thought of dealing with the large dealerships is

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<v Speaker 2>just too