Speaker 1: Rips running just as as as we can.
Speaker 2: Show Shooter's gonna help coming man.
Speaker 3: This is the Troubleshooter Show.
Speaker 4: No Tom Martinez, Welcome, Welcome to the only show if
Speaker 4: it's kind. We're here to solve problems, answer questions, take complaints.
Speaker 4: We're here to make your life just a little bit better.
Speaker 4: It's Car Day. I'm the Troubleshooter show Man. Do we
Speaker 4: like Car Day? I got my lovely wife, Suzanne sitting
Speaker 4: next to me. Then we got We've got a deputy
Speaker 4: bo over there getting his headphones going. We've got Kevin
Speaker 4: cock and shared and auto Tech. What's going on, Kevin?
Speaker 5: Happy Friday?
Speaker 4: Happy Friday. Deputy Dmitri right across from me. Good morning,
Speaker 4: Jeff Vic Kimber transmission.
Speaker 3: What's going on?
Speaker 5: Jeff? Day in, day out, same stuff.
Speaker 4: Shannon's on the other side of the glass, Kelly answering
Speaker 4: your phones. Two lines open, three oh three seven, one
Speaker 4: three eight two five five.
Speaker 3: That's the only number you need.
Speaker 4: You've been ripped off, taking advantage of bad contractor need
Speaker 4: help with the landlord?
Speaker 3: You get it. Maybe your car was towed illegally.
Speaker 4: We deal with problems day in and day out, Unlike
Speaker 4: any other show out there.
Speaker 3: Period endstory in.
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Speaker 4: waterpros dot Net. Now, Fernando, what is going on with
Speaker 4: you today?
Speaker 6: Yeah?
Speaker 7: Can you hear me?
Speaker 3: Yes? I can hear you. What's going on?
Speaker 7: Yeah? I called the show before it. I was wondering
Speaker 7: about my car. I have a twenty eighteen and Kennedy
Speaker 7: and I bought it from Dodge Dealership and I had
Speaker 7: it for about a year. I bought a warranty at
Speaker 7: a on limited warranty is a lifetime warranty.
Speaker 3: Well, Fernando helped me out here.
Speaker 4: I'm sorry, when did you buy this? The timeframe is
Speaker 4: missing me a little.
Speaker 7: Bit at a year now from this month.
Speaker 3: And who'd you buy it from?
Speaker 7: From? Dodge?
Speaker 3: Well, what Dodge dealer? Who was it at?
Speaker 7: Dodge Autoations from Colorado Springs?
Speaker 4: Okay, Dodge AutoNation. You bought this twenty eighteen and fifty.
Speaker 3: A year ago, so you bought a.
Speaker 4: Warranty at that time with it, right, an extended warranty
Speaker 4: after market?
Speaker 3: Yeah, okay.
Speaker 4: And you said something interesting, it's lifetime. What does that mean?
Speaker 7: I said, it's a lifetime warranty. So it's unlimited warranty.
Speaker 4: Well, I've never heard of anything like that, but I'll
Speaker 4: take it for what it is. Generally, they can call
Speaker 4: it whatever they want as far as terms of mileage
Speaker 4: and maybe even in terms of length, meaning three years,
Speaker 4: five years. But I've never seen one that is unlimited
Speaker 4: when it comes to repairs, in other words, that you
Speaker 4: generally cap it at five thousand, seven thousand. I've never
Speaker 4: heard of an unlimited one. But what's going on with
Speaker 4: it now? I assume it's a warranty problem.
Speaker 7: Yeah, so it's a warranty problem. So when I was
Speaker 7: in I have had the car park to my garage.
Speaker 7: In the morning, I woke up it was oil and
Speaker 7: Enefrey is built all over the garage.
Speaker 3: That's un mean.
Speaker 7: I was like, oh, what's going on here? So then
Speaker 7: I called the warranty. I called the dogs to play.
Speaker 7: Some dealership and I told him about the vehicle. They said, well,
Speaker 7: call your warranty so they can toll it to the dealership.
Speaker 7: So I said, okay, I'll do that. So I had
Speaker 7: it told, I called it warranty.
Speaker 3: I had it told the dealership, did you have it
Speaker 3: towed back to where you bought it?
Speaker 7: And they didn't want it back there. They said, told
Speaker 7: it to Infinity because.
Speaker 4: Yeah, that's fine. So they towed it to a different dealership.
Speaker 4: And then this dealership, I assumed, wants to tear it down.
Speaker 3: Did they already tear it down to figure out what broke?
Speaker 7: They wanted the permission to tear it down, so they
Speaker 7: contacted the warranty. Played yeah, the warranty said they kind of.
Speaker 3: Denied it and said all that they denied the tear
Speaker 3: down down.
Speaker 4: Yeah, yeah, this is very this isn't really a problem.
Speaker 4: I'm going to have one of these two kind of
Speaker 4: explain it to you. But we get this call all
Speaker 4: the time, guys.
Speaker 5: Yeah.
Speaker 8: Basically, with insurers and warranties, they need to know the
Speaker 8: cause of failure before they can commit to a repair.
Speaker 8: So whatever it costs to get to the cause of
Speaker 8: failure is on the customer period.
Speaker 5: That's all of them.
Speaker 4: And if the warranty actually covers whatever the cause was correct,
Speaker 4: then they pay for the teardown. Yes, but what the
Speaker 4: dealership is saying is we don't want to tear it
Speaker 4: down and not get paid by the warranty company nor you.
Speaker 3: So that's why. And not just you, but and not
Speaker 3: just the warranty.
Speaker 5: You have, every warranty does it?
Speaker 3: Every one?
Speaker 5: Everythingles it? Jeff, do you concur Oh yea one hundred percent.
Speaker 5: You know, when doing transmissions, most of the time we
Speaker 5: have to tear it down. So it's a common place
Speaker 5: for us to get authimization from the consumer and explain
Speaker 5: to them, just like you're saying here that Hey, once
Speaker 5: they determine that you haven't been putting peanut shells down
Speaker 5: the dipstick, yeah, then you know, and this is a
Speaker 5: warrantable item, they will assume that responsibility less any deductibles
Speaker 5: or things that may not be covered sometimes things like
Speaker 5: fluids and filters.
Speaker 4: Hey, guys, give me an idea and then I'll go
Speaker 4: back to you. Fernando on a transmission teardown, just average job, Jeff,
Speaker 4: under a warranty situation like this, how much generally are
Speaker 4: you trying to get get approval from I do it.
Speaker 5: Differently than most transmission shops. They you know, the laws
Speaker 5: says that you have to do at least what's called
Speaker 5: an RDII, which is removed, disassemble and inspect. I don't
Speaker 5: like to set people up for unknowns, so I give
Speaker 5: them the full labor up front that what's going to
Speaker 5: take the brown trip the job.
Speaker 3: Oh if the warranty doesn't step up, correct.
Speaker 5: And I let them know what lows and highs that
Speaker 5: they're going to have available in front of them. So
Speaker 5: you know, to say it was two thousand dollars in labor,
Speaker 5: and you could be looking anywhere from three to five
Speaker 5: thousand dollars by the time the job's done. That way,
Speaker 5: in the event the warranty does not cover it, they're prepared.
Speaker 3: Yeah, they're prepared, and most people are going to go
Speaker 3: ahead and have most most.
Speaker 8: Shops know what the problem is or they have a
Speaker 8: very very good idea. Yeah, because we're we're not going
Speaker 8: in blind like gee, I wonder what this? You know, Yeah,
Speaker 8: you have to prove it, but I mean you can
Speaker 8: pretty well tell the customer.
Speaker 5: You know what.
Speaker 8: I don't think you got a chance, if snowballs, chance
Speaker 8: to getting this covered. So yeah, you know, be prepared, prepared.
Speaker 3: So, Fernando, how much did they want you to guarantee
Speaker 3: on the teardown?
Speaker 7: So the teardown was fourteen.
Speaker 4: Okay, I mean that's probably about right there. I mean
Speaker 4: that sounds actually okay for a dealership. So what's what's
Speaker 4: going on here? Was that your main question?
Speaker 9: You know?
Speaker 7: So my main question was I knew this part about that.
Speaker 7: So I told him, yeah, I'll pay for the for
Speaker 7: the teardown. So I went to the dealerships Dodge and
Speaker 7: I asked him and I told them about this. They
Speaker 7: said they weren't. I talked to the main manager at
Speaker 7: the Dodge and he goes, no, really, he says, you
Speaker 7: don't even know what the problem is. They said no,
Speaker 7: they haven't even diagnolysis or anything. And he said, you
Speaker 7: know what, I'm going to do verbal things with the unsay,
Speaker 7: don't worry about we'll cover that that teardown for you.
Speaker 7: And I said, okay, then I'll play I'll pay for
Speaker 7: the cost of the vehicles like, okay, that's a faara,
Speaker 7: that's an agreement between me and them. And so they said,
Speaker 7: so am I good for them to fix the vehicle?
Speaker 9: Then?
Speaker 7: So then I get the go ahead and tell them
Speaker 7: to go ahead and tear down and fix.
Speaker 4: The Wait wait, wait, you're saying AutoNation Dodge. Someone there
Speaker 4: told you that they're going to pay for it to
Speaker 4: get fixed if the warranty company doesn't.
Speaker 7: Yeah, they told me they will cover the teardowns.
Speaker 4: Well, okay, the teardown, which I don't even get that part.
Speaker 4: That part strange within itself. Is this a salesperson who's
Speaker 4: saying this to you?
Speaker 7: It was the manager at Dutch.
Speaker 4: Okay, let's move on a second. Hold on one second
Speaker 4: to me, trees. So where are we at now? Was
Speaker 4: the teardown done?
Speaker 7: Yeah, the car's fixed.
Speaker 4: Now what was the failure point? And did the warranty
Speaker 4: cover it?
Speaker 7: No, they didn't cover it. It was the oil housing.
Speaker 4: So the warranty you bought was powertrain only and therefore
Speaker 4: it wasn't covered.
Speaker 7: Yes, exactly. Okay, So when I purchased the bit, I
Speaker 7: told him, I said I wanted the best quarantines.
Speaker 3: Well, none of that matters.
Speaker 4: I mean you had you had plenty of time to
Speaker 4: look and see what was covered.
Speaker 3: I realized they might have misled you.
Speaker 4: But I'm saying, whatever you purchased is in the paperwork,
Speaker 4: what's covered, what isn't. But you're not the only one
Speaker 4: that's gotten snookered like that. So I want to go
Speaker 4: to the next step.
Speaker 5: Though.
Speaker 4: They did repair it, right, and how much was it total?
Speaker 4: What was the total bill?
Speaker 7: So now it's thirty five hundred, So.
Speaker 3: That's cheap as hell.
Speaker 4: The whole bill is only thirty five hundred to repair
Speaker 4: the engine.
Speaker 7: Yeah, so it's all his three thousand eighty dollars.
Speaker 8: Help me out here, kids, it's an oil filter housing,
Speaker 8: oil cooler housing.
Speaker 5: It's not it's not the whole ang.
Speaker 3: Oh my god. So that's probably actually pretty expense.
Speaker 5: It's a little on the high side, but it's not crazy.
Speaker 5: Infinity parts are expensive.
Speaker 4: So now, Fernando, are you saying you want them to
Speaker 4: cover the fourteen hundred dollars?
Speaker 7: Yeah, because that was their promise.
Speaker 3: Okay, hold on, I think I know exactly where he's going.
Speaker 4: Everybody holds tight three oh three, seven to one, three eight,
Speaker 4: two five five. We've got two lines open. Would love
Speaker 4: to hear from you any problem you have. And Alexander,
Speaker 4: you'll be after Fernando. Everybody hold tight.
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Speaker 6: Time for an insurance check up free, no obligation. In comparison,
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three, seven
Speaker 6: to seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: oh three nine two zero sixteen twenty two.
Speaker 4: All right, three oh three seven one three eight two
Speaker 4: five five three oh three Martino, Fernando's got a few
Speaker 4: things going on here. One he bought a warranty that
Speaker 4: he thought would cover everything. The difference in warranties really quick,
Speaker 4: pretty much. There's a lot of warranties here. I'll take
Speaker 4: hondis hondas. When you buy a new one, you get
Speaker 4: five years sixty thousand miles. They call it bumper to bumper.
Speaker 4: If anything breaks, a door handle, a knob breaks, the
Speaker 4: radio breaks, and alternator breaks. No, I don't know about
Speaker 4: a belt. But anything that's a non wearable part is
Speaker 4: covered the powertrain warranty. And guys please jump in and
Speaker 4: help me with this. It only covers the engine, and
Speaker 4: the engine is generally defined by.
Speaker 3: Well, if you have a turbo that's part of the engine.
Speaker 8: Not necessarily you may have to have a turbo rider,
Speaker 8: but they define it transient and engines is internally lubricated parts.
Speaker 3: Got it so to.
Speaker 8: Be bolted to it, Like this oil cooler that's not
Speaker 8: part of the engine, but it's not an internally lubricated part.
Speaker 4: But like a ring or a piston, I'm coming through
Speaker 4: the assend.
Speaker 3: How about like a head gasket?
Speaker 5: Some do, some don't.
Speaker 8: It's again, it's it's you've got to read the warranty.
Speaker 8: Some warranties cover gaskets, some warranties.
Speaker 4: Do not, meaning if they do cover the engine, you
Speaker 4: might have to buy what we would call the installation
Speaker 4: kit YEP, and that.
Speaker 8: Or they'll cover leaks. We just fixed one. They covered
Speaker 8: all the leaps.
Speaker 4: Now Fernando's parts interesting. He didn't want to have to
Speaker 4: guarantee the tear down in an Infinity dealership. When you
Speaker 4: have a warranty like this, the dealership has to tear
Speaker 4: the engine to figure out if it's a covered component,
Speaker 4: like we just talked about. But he went to where
Speaker 4: he bought it and they said they would go ahead
Speaker 4: and cover the teardown if he got charged for it.
Speaker 4: I think where they're coming from, Fernando, and please explain
Speaker 4: if it's different. They're saying they would have covered it
Speaker 4: if you got charged for it and it was a
Speaker 4: covered part, but because it's not a covered part, they're
Speaker 4: not going to pay for it. Is that what they
Speaker 4: would tell us, which sound sense, But I don't know
Speaker 4: if they would do that or not.
Speaker 7: So they promised me that, they said that they would
Speaker 7: cover the tear down because I could have took the
Speaker 7: car somewhere else and got to take cheaper.
Speaker 3: Yeah, you could have brought a shared an Autotech for
Speaker 3: got a lot cheaper.
Speaker 8: Quite quite honestly, that fourteen hundreds should have fixed that car. Yeah,
Speaker 8: I mean, I just look a triple on that.
Speaker 5: It's a three hour job with a four hundred dollars part.
Speaker 3: But that's not AutoNation.
Speaker 4: Yeah, I wonder why why did they what what does
Speaker 4: their receipt say? Out of curiosity the Infinity dealer, why
Speaker 4: was it thirty eight hundred?
Speaker 7: You know, I haven't picked it up yet to go
Speaker 7: down there tomorrow.
Speaker 3: I mean, what's the book time on it?
Speaker 5: Book times?
Speaker 8: It is the old filter housing is what I looked
Speaker 8: up is three hours and list at Infinity for the
Speaker 8: parts about four hundred bucks.
Speaker 3: Oh my god, I mean that should be under it.
Speaker 8: That that's why I said the fourteen hundred should have
Speaker 8: covered it.
Speaker 4: Yeah, that's crazy, man. You got to really look at
Speaker 4: that receipt. I wonder what else they got him for.
Speaker 8: Yeah, well, did he approve all the repairs blindly or
Speaker 8: did they send.
Speaker 5: You an estimate?
Speaker 7: I get it blindly.
Speaker 5: But you gave authorization for this knowing that it wasn't
Speaker 5: going to be covered.
Speaker 4: Yeah, that's right, he sure did. I mean he knew
Speaker 4: he was going to have to get the vehicle back.
Speaker 5: You got a number, and they got authorization for that
Speaker 5: fine number from you.
Speaker 4: Yeah, I mean for from a legal stance that's fine,
Speaker 4: but if you know, it's still not right. If someone says, yeah,
Speaker 4: just go ahead and fix it even if it's not covered,
Speaker 4: and then they goug you and I'm not saying they
Speaker 4: did this, did that, but then me know it was
Speaker 4: going to be thirty eight hundred bucks.
Speaker 7: No, they didn't even know. They just told me, so,
Speaker 7: you just.
Speaker 4: Gave a blanket, fix it. Even if it was five thousand,
Speaker 4: they still would.
Speaker 3: Have fixed it pretty much.
Speaker 7: They told me that, wowt me the price after it
Speaker 7: was done.
Speaker 5: But you actually have to sign a waiver if you're
Speaker 5: giving a blanket open, you know, saying that you fix
Speaker 5: it whatever it is, I'll take care of it.
Speaker 3: But it was towed there and they talked to him
Speaker 3: on the phone.
Speaker 5: Do you you still have to have a blank You
Speaker 5: have to have it figned waiver for that.
Speaker 4: You might be uh, you might want to look at
Speaker 4: that when you pick it up, man, But that has
Speaker 4: nothing to do with AutoNation. We're talking about simply what
Speaker 4: Infinity is charging you for that part. If it's only
Speaker 4: that part, If you get there and there was other
Speaker 4: stuff they had to do, that changes this scenario one
Speaker 4: hundred percent.
Speaker 3: We're just talking about the oil housing.
Speaker 4: And if that's the only thing they sold you and
Speaker 4: the only thing on the invoice and it's thirty eight
Speaker 4: hundred bucks, they bent you over. But find out when
Speaker 4: you get there, and if you have questions, you can
Speaker 4: email us. And then the other thing I'll say is
Speaker 4: on the fourteen hundred do you know who you talk
Speaker 4: to there?
Speaker 7: Might have his card? I don't have it with me.
Speaker 4: Well, how about this, Dmitri, you want to make a
Speaker 4: call over there or Bo? I don't know which one
Speaker 4: of you want to call over there. We'll get the
Speaker 4: guy's name and basically call over and say, Fernando is
Speaker 4: saying you guys said you'd pay the fourteen hundred bucks.
Speaker 4: I don't even know why they would, but if that's
Speaker 4: what they told you, they should stick to it.
Speaker 3: You're going to do it both.
Speaker 10: I'll give them a called noon break.
Speaker 4: Excellent. So Fernando hold tight. Bo's going to get your information.
Speaker 4: We'll call over to AutoNation if you have questions about
Speaker 4: the bill.
Speaker 3: In fact, real quick, when are you picking that car up?
Speaker 11: Bro?
Speaker 7: Saturday?
Speaker 3: Why don't you if.
Speaker 4: You have any questions, now, remember, once you pick it
Speaker 4: up and pay, it's gonna be a it's gonna be
Speaker 4: a lot harder to go there, but if you have
Speaker 4: any questions, what you can do is take a picture
Speaker 4: of the bill and send it over to help at
Speaker 4: troubleshooter dot com and one of us will look at it,
Speaker 4: probably while you're there Saturday. I can't guarantee it, but
Speaker 4: we usually get those emails and check them all the time,
Speaker 4: so that's open to you as well. Kelly, make sure
Speaker 4: we get that info. Give it over to Bo and Alexander.
Speaker 4: What's going on with you? It's car warranty day three
Speaker 4: oh three seven one three eight two five five three
Speaker 4: oh three Martino, Alexander.
Speaker 12: Yes, sir, so I got two Toyota Tundra and I
Speaker 12: bought it from the dealership back in November and it's
Speaker 12: been broken down for about two months now.
Speaker 4: I'm sorry, let's let's go book cut. It's a twenty
Speaker 4: ten Tundra, you said, yes, sir, that's the big daddy, right,
Speaker 4: the big Toyota. Oh yeah, they have a great I
Speaker 4: mean those are usually bulletproof. But who'd you buy it from?
Speaker 12: I bought it from off Road Automotive up in Fort Loveson.
Speaker 4: Oh my god, Well they're bankrupt. They're they're bankrupt. They're
Speaker 4: they're they're they're bankrupt, and they're just a horrible place
Speaker 4: in my opinion. You know, I like the protections of bankruptcy.
Speaker 4: I have no problem with that. I'm not saying there
Speaker 4: was anything fraudulent, but we've had numerous numerous complaints on
Speaker 4: this place.
Speaker 13: This is the fourth and about two months. Yeah, it's
Speaker 13: CONTANTT two and one day last week.
Speaker 4: They're trying to restructure right now, so the trustee will
Speaker 4: be involved.
Speaker 3: My best.
Speaker 4: Well, let's let's figure out what's going on with it.
Speaker 4: So before we even jump into the bankruptcy, you said
Speaker 4: you bought a warranty. Was the warranty through them and
Speaker 4: them only? Or did they sell you a warranty through
Speaker 4: a third party?
Speaker 12: So it's a warranty through a third party. The warranty
Speaker 12: company is dealer Loyalty Protection.
Speaker 4: I haven't heard of that one, but no big deal.
Speaker 4: So when this thing broke down, when did it break down?
Speaker 9: Uh?
Speaker 12: Broke down April night?
Speaker 4: And what were the symptoms? What happened when we say
Speaker 4: broke down?
Speaker 12: Basically ALM going on the highway heading down to Calado Springs,
Speaker 12: get around about County Line Road and poof white smoke,
Speaker 12: and then as soon as the white smoke hits my
Speaker 12: engine shut down right right when I hit the exit,
Speaker 12: like within I'd say, good sixty.
Speaker 3: Seconds, just turned off all together quickly.
Speaker 12: Yeah, So we figured up the cause and everything.
Speaker 3: And the other thing too is what was the cause?
Speaker 5: What was it?
Speaker 12: So it turns out that the actual the clent cap
Speaker 12: on the radiator, the radiator cap was faulty. So basically,
Speaker 12: you know, after I guess time or whatever, it kind
Speaker 12: of just sheered off.
Speaker 3: What do you mean it was faulty? How long did
Speaker 3: you have this? About a year?
Speaker 9: No?
Speaker 12: Six months?
Speaker 3: Oh wow? Six months? How many thousands of miles on it?
Speaker 12: I only put six thousand on it. The other thing too,
Speaker 12: is I've had the vehicle service twice since I've had it.
Speaker 4: All right, hold on, hold on, let me take this break.
Speaker 4: I'm gonna let these guys absorb everything that we know
Speaker 4: so far. In your case, we got two lines open
Speaker 4: love to hear from you three oh three seven one
Speaker 4: three eight two five five three oh three Martino, Go
Speaker 4: with a sure thing Denver's best roofer Excel Roofing dot com.
Speaker 14: You don't pay a cent until you're contenth.
Speaker 6: Time for an insurance check up free no obligation comparison
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three seven
Speaker 6: seven to one help. You'll think you're his only customer
Speaker 6: when you choose Frank durand the real estate man dot
Speaker 6: com to list your home with Remax Alliance three oh
Speaker 6: three nine two zero sixteen twenty two.
Speaker 4: All right, three oh three seven one three eight two
Speaker 4: five five. Alexander bought a vehicle. What's the name of
Speaker 4: the place to me? Treats that one in Fort Lopton.
Speaker 4: It's troubled off road four x four, off road four
Speaker 4: by four. And these guys, you're in a bankruptcy right now.
Speaker 4: If you're in Fort Lepton or anywhere, I highly suggest
Speaker 4: you don't buy anything from them. End of story. They're
Speaker 4: trying to do it. I believe it was a Chapter eleven.
Speaker 4: They want to restructure the debt. The problem is not
Speaker 4: just them, but most Chapter eleven. Most companies never emerge out.
Speaker 4: It's just a fact of life. In fact, I would
Speaker 4: say well over seventy five percent. I don't know the
Speaker 4: true stats. It could even be in the nineties, to
Speaker 4: be quite frank, But even prior to them filing, we
Speaker 4: were starting to get calls on them. What was the
Speaker 4: last one you got on them? D Oh, well, we
Speaker 4: had two calls last week, just last week. In fact,
Speaker 4: they might have been back to back, yeah, same day. Yeah.
Speaker 13: And then the previous one was a few months ago
Speaker 13: about some pickup truck and the catalytic converters went out.
Speaker 4: And the thing is, they all come down to the
Speaker 4: same thing. I mean, they're junk cars. In my opinion,
Speaker 4: they saw junk cars.
Speaker 13: I mean, what are the odds of getting so many
Speaker 13: junkie calls about the same little dealer.
Speaker 4: There is on this Yeah, it's in my opinion, They're
Speaker 4: just a horrible company, always were. And I hope the
Speaker 4: chapter eleven runs its way very quickly and it converts
Speaker 4: to a seven and we never hear the name again.
Speaker 3: But I have a feeling we're going to hear this
Speaker 3: name for a while.
Speaker 4: So on this tundra, though, let's talk about the warranty
Speaker 4: that they sold you on it. We know you were
Speaker 4: driving down the road it started overheating. Basically, you saw
Speaker 4: white smoke. You pulled over, and by this time the
Speaker 4: engine just stopped right, Alexander.
Speaker 3: Yeah, there's a few things you said. And I don't
Speaker 3: say this to beat you up.
Speaker 4: I say this for people listening when dealing with the
Speaker 4: warranty company. First of all, in reality a twenty ten tundra, Guys,
Speaker 4: what kind of signs would he say that it's overheating?
Speaker 4: It doesn't just maybe it does. I could be wrong,
Speaker 4: but I would guess it just doesn't spit out white smoke,
Speaker 4: and all of a sudden, the engine stops without the
Speaker 4: temperature gauge, the check engine in light, without something. How
Speaker 4: does that look? And did you see any of that
Speaker 4: stuff come on? Alexander?
Speaker 12: Yeah, so the check engine light through and like, like
Speaker 12: I said, this is it happened within proby about two
Speaker 12: minutes some light. I was also hauling two when it happened.
Speaker 12: Oh wow, motorcycles in the bed of my truck got it.
Speaker 12: So that's kind of that was also a contributing factor
Speaker 12: to it. But yeah, the engine light popped out, so.
Speaker 4: That pops on. Then about a minute later the white
Speaker 4: smoke or whatever's going on. Yeah, So guys, let me
Speaker 4: ask you this when something starts overheating like he's talking about,
Speaker 4: and if you lose a radiator cap on this kind
Speaker 4: of vehicle, how long does it take just a guess
Speaker 4: of it, how long could it take to overheat?
Speaker 3: I mean two minutes, seems.
Speaker 8: Yeah, it could be minutes or seconds even, I mean seconds.
Speaker 8: If he had a defective cab, it could have been
Speaker 8: losing a little bit of any freeze as he's driving,
Speaker 8: not noticing it. Yeah, you know, starting to run a
Speaker 8: little bit warmer and he's eye I'm just hauling.
Speaker 5: It's not a bit deal.
Speaker 8: And by the time the cap failed, it's because he
Speaker 8: was out of antiphrase at that point.
Speaker 5: And particularly you know, if he had been leaking for
Speaker 5: a little while and that terfees had gotten low enough. Well,
Speaker 5: the sensors cannot read temperature without the coolant to actually
Speaker 5: cover it. If exposed air, you're not going to read
Speaker 5: an overtime.
Speaker 3: Condition, oh, because there's simply nothing to read.
Speaker 5: Correct.
Speaker 3: And then let me ask you, guys, this a radiator cap.
Speaker 3: He's saying, was.
Speaker 4: Alexander, you said it was faulty or something, but it
Speaker 4: lasted six months. I mean, I don't quite understand that.
Speaker 4: Are they saying wherever you brought it? Are they saying
Speaker 4: it's the wrong radiator cap or what are they actually
Speaker 4: telling you?
Speaker 15: So here's here's.
Speaker 12: Kind of what the deal is with it is. I
Speaker 12: don't know exactly how it was faulty, if it's a manufacturer,
Speaker 12: dealer or whatever, whatever the hell was wrong with it.
Speaker 12: But the actual neck of the cap, not even the
Speaker 12: cap itself, the neck of the radiator where the cap
Speaker 12: goes on, sheared off completely, just shared so the radiator.
Speaker 3: It's nothing to do with the cap exactly.
Speaker 12: It's just the actual neck of the radiator.
Speaker 5: Your plastics just deteriorated over time and it failed.
Speaker 3: Okay, I mean I get that. That's catastrophic. It broke.
Speaker 4: It's plastic and it broke. How many miles are on
Speaker 4: it again?
Speaker 12: One hundred and seventy thousand, So yeah.
Speaker 3: I guess that.
Speaker 4: I mean, come on, it's a piece of plastic running
Speaker 4: hot fluid through it. Now, Guys, why does Alexander, Why
Speaker 4: does the warranty company not cover it?
Speaker 3: Is it only a powertrain or what?
Speaker 12: Nope, so I have the power train, I have the
Speaker 12: full warranty, so it covers just about everything besides normal wearables, tires, brakes,
Speaker 12: that whole nine. Yeah, what they're trying to say is
Speaker 12: that the failure was due to negligence, that the oil
Speaker 12: levels were too high and the polant levels were too low.
Speaker 12: But to counter that, I had the truck service two
Speaker 12: thousand miles before that at the shop that I work
Speaker 12: at where we did the old change, we put the
Speaker 12: exact amount of oil and that's supposed to go in
Speaker 12: the vehicle the cool vel.
Speaker 3: You have that receipt.
Speaker 12: I have all the documentation for it, and there's also
Speaker 12: video footage of what that was at what before the
Speaker 12: truck broke.
Speaker 3: So what do they say after you sent them all this?
Speaker 12: Basically they're still denying it for that reason and the
Speaker 12: biggest reason why. The shop that I have it at
Speaker 12: they've kind of told me the same reason of why
Speaker 12: they think they're denying it. But the repair. It needs
Speaker 12: a new engine.
Speaker 3: Now how much are we talking? Okay, twelve thousand?
Speaker 4: See small claims is a great option here to go
Speaker 4: after that warranty company.
Speaker 3: There's nothing you're going to do with the dealer. They're
Speaker 3: they're just done. They're cooked.
Speaker 4: Kevin, you were reading some stuff from the Better Business Bureau,
Speaker 4: and let me tell you something about the BBB. I
Speaker 4: personally think they're horrible it's a good reference point. But
Speaker 4: here's why we had a guy, Don Eiley. He was
Speaker 4: an accountant, worked for small businesses, stole twelve million dollars
Speaker 4: from different small businesses around Denver, and he still had
Speaker 4: a what's our highest rating.
Speaker 3: Four star, five star, well a plus A plus.
Speaker 4: He still had an A plus with the BBB while
Speaker 4: he was doing time in federal prison until we started
Speaker 4: talking about it all the time on the air. Then
Speaker 4: all of a sudden, he got removed from the BBB.
Speaker 4: I just have very little respect there. If I hear
Speaker 4: of somebody on our referral list that is starting to
Speaker 4: be a little strange to me, I remove them pretty
Speaker 4: much instantly, especially especially if I talk to him and
Speaker 4: I'm still not happy. I'd never remove anybody without getting
Speaker 4: their side. Don't get me wrong, but it was absolutely insane.
Speaker 4: A guy on federal prison. But what did you find?
Speaker 8: What I get? Their their motto. You know, we were joking,
Speaker 8: we're going to copy it. I can't get one hundred
Speaker 8: percent of people happy one hundred percent of the time.
Speaker 5: That's what they that's their motto.
Speaker 3: That's incredible. How many complaints? What recD have fifty complaints?
Speaker 3: They have a one point five rating. Fifty complaints is
Speaker 3: read Lass fifteen.
Speaker 5: We're all one star complaints.
Speaker 3: Here's what I would highly seeest on this.
Speaker 4: I think all they're doing is throwing crap to see
Speaker 4: what sticks on the wall, and they don't think most
Speaker 4: people are gonna fight it. Dmitri, I think this is
Speaker 4: perfect for you. I don't know if you're gonna get
Speaker 4: through to this company, but maybe just playing everyday advice
Speaker 4: for maybe Randy taking them to small claims. Now, the
Speaker 4: bad part is, Randy, it's only gonna be seventy five
Speaker 4: one hundred dollars out of a twelve thousand dollars repair.
Speaker 4: But that's seventy five hundred dollars. I don't think it's
Speaker 4: worth hiring an attorney, but it might be.
Speaker 5: You might need to look at it may have a
Speaker 5: mediation clause.
Speaker 4: I guarantee it's gonna have. I guarantee it's gonna have
Speaker 4: a mediation clause. And that's why I kind of want
Speaker 4: Randy to send the infro over to Dmitri, because if
Speaker 4: it does have that mediation clause, what you're gonna end
Speaker 4: up doing is actually not provoking. I was gonna say revoking,
Speaker 4: but initiating that clause, and there's gonna be a way
Speaker 4: to do that in there, and then you'll get to arbitration.
Speaker 4: But I really truly think, Alexander, that that you should
Speaker 4: win this if the warranty covers it. So I'm gonna
Speaker 4: have Dmitri reach out to you after the show or
Speaker 4: whenever he does. You need to send over that entire
Speaker 4: warranty packet, not just the cover page.
Speaker 3: I mean, he needs to look at the packet.
Speaker 4: To help at troubleshooter dot com and he's going to
Speaker 4: kind of reach out to them see if there's something
Speaker 4: he can do directly with them. I highly doubt it,
Speaker 4: based upon everything Kevin's found on him, but maybe, I mean,
Speaker 4: we have definitely have done this before. And then if
Speaker 4: that doesn't work, he can help you with that other thing,
Speaker 4: not in a legal sense, but in a true sense,
Speaker 4: because he's done it one hundred times.
Speaker 12: All right, right, right, thank you guys so much.
Speaker 3: Yeah, you got it.
Speaker 4: Hopefully we can at least recoup that seventy five hundred
Speaker 4: and once again, this off road four by four. If
Speaker 4: you know anything about him, if they have anything for sale,
Speaker 4: you need to know they're in bankruptcy.
Speaker 3: And it's just not a good thing.
Speaker 4: We've had numerous complaints over the last month, I mean
Speaker 4: more than any other dealership in a short.
Speaker 3: Amount of time, in a long time.
Speaker 4: Now Randy's got a comment on them and a question.
Speaker 4: So Randy, I'll gets you right after this. Three oh
Speaker 4: three Martino, we got some lines open. You need help.
Speaker 4: You know who to call three zero three Martino.
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Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: oh three nine two zero sixteen twenty two.
Speaker 4: Hi three oh three seven one three eight two five five.
Speaker 4: Dan McKenzie, By the way, man, is he a great attorney?
Speaker 4: Talk about protecting your legacy? You know he does asset protection.
Speaker 4: A lot of people think of his state planning is
Speaker 4: basically a will uh no, think of asset protection. Think
Speaker 4: about Medicaid coming after you and going through a half
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Speaker 4: Co Plans dot co. Now where are we going here?
Speaker 4: I got some lines open three oh three seven one
Speaker 4: three eight two five five. It's car day, Andy. What
Speaker 4: is your comment on off road four by four or
Speaker 4: automotive whatever they're called.
Speaker 3: And you also have a question about something? Go ahead?
Speaker 15: Yeah.
Speaker 11: So my comment is I went and looked at a
Speaker 11: pick up there once and they called me back the
Speaker 11: next day and was like, hey, we got you approved,
Speaker 11: zero down your payings like a hundred bucks a month.
Speaker 11: And I was like, well, how'd you get me approved? Well,
Speaker 11: we just made up a social Security number and did
Speaker 11: the numbers, and I was like, what is with you?
Speaker 4: So they basically just ran it through some finance company
Speaker 4: just to get the numbers, and that that's that is
Speaker 4: the oddest thing ever. I mean, these guys, hey, I
Speaker 4: looked it up. By the way. So, according to an
Speaker 4: AI overview, while some small businesses survived Chapter eleven bankruptcy,
Speaker 4: the success rate is low. Studies indicate that only about
Speaker 4: ten percent of Chapter eleven filings result in a successful reorganization.
Speaker 4: Ninety percent end up in a Chapter seven and are
Speaker 4: dismissed altogether. So the chances of coming out of a
Speaker 4: Chapter eleven and I'm not trying to pooh pooh anybody
Speaker 4: out there, but it is extremely hard and almost never happens,
Speaker 4: especially if they end up owing the irs money, employees money,
Speaker 4: it's just crazy. Or if it's all secure debt. You know,
Speaker 4: you don't have to play ball with these people. In fact,
Speaker 4: you don't have to say, Okay, we're gonna go ahead
Speaker 4: and knock your debt down. Usually the vendors will do
Speaker 4: that because they want something instead of nothing, but in
Speaker 4: general they just can't do it. Randy, it says you
Speaker 4: got another question as well, what is it?
Speaker 11: Yeah, so I'm renting in last week my water heater
Speaker 11: started leaking, and I called the landlord and they sent
Speaker 11: the plumber out. The plumber showed up, took a picture,
Speaker 11: and left, and for ten days we don't have hot water.
Speaker 4: It's still leaking, or I mean it is it shut
Speaker 4: off so it's not leaking anymore.
Speaker 11: Yeah, it's leaking all the water.
Speaker 3: It probably needs a new one.
Speaker 4: So when you call it up, do you have a
Speaker 4: management company or a direct connection to the landlord. What
Speaker 4: kind of place is it? It's a house, okay, so
Speaker 4: is it a management company?
Speaker 11: No, just a landlord.
Speaker 3: So what's he telling you or she?
Speaker 11: He just said, we're waiting on the warranty company. But
Speaker 11: it's been ten days and like the floors all warped
Speaker 11: because we didn't know it started leaking in the middle
Speaker 11: of the night. Yeah, and we woke up and the
Speaker 11: floors all warped. Water ran into our bathroom. I think
Speaker 11: it's getting pretty bad.
Speaker 4: But that's all done. It's not right now. The main
Speaker 4: problem is you just simply don't have hot water. What
Speaker 4: kind of hardwood is it?
Speaker 3: Like oak? Or you don't know, it's just landing it.
Speaker 4: Oh, okay, that's probably destroyed. Then I was going to
Speaker 4: say some wood. It's pretty remarkable. I've seen wood that
Speaker 4: gets kind of crazy man from flooding, and then like
Speaker 4: three months later you can barely tell. I mean it
Speaker 4: like regains its shape or whatever. I don't mind having
Speaker 4: one of the guys call over. Bo, you want to
Speaker 4: call over.
Speaker 10: I got a question for Randy.
Speaker 3: Yeah, go ahead.
Speaker 10: So, Randy, where is the water heater.
Speaker 15: Leaking from from the bottom of the tank.
Speaker 10: Is it dripping or spraying out?
Speaker 11: Uh, it's spring whatever, there's pressure on it.
Speaker 3: It's spring, but with the probably rotted right.
Speaker 16: The bottom of the tank as sediment, and it needs
Speaker 16: to be replaced right away. So I'm happy to call
Speaker 16: over to your management company because that lands like is
Speaker 16: it the landlord?
Speaker 4: Yeah, you want to do that, Randy. I don't see
Speaker 4: any harm and it's not like we're going to threaten
Speaker 4: him or anything. We're just gonna say, hey, you know, uh, well.
Speaker 5: He's been really nice.
Speaker 11: I was just wondering, like, how long can they make
Speaker 11: us go.
Speaker 5: With no hop You just got it.
Speaker 4: You gotta stay on him how long? Well, hot water
Speaker 4: is a necessity. But here's the question. Do you want
Speaker 4: out of the lease? You probably don't hold on you
Speaker 4: bring up an interesting question, and I've got some thoughts
Speaker 4: on airbody hold type three oh three seven one, three eight,
Speaker 4: two five five. We got three hours coming up. Three
Speaker 4: oh three Martino, get those calls in right now.
Speaker 3: We'll see in a second.
Speaker 6: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're contenth
Speaker 6: time for an insurance check up free no obligation comparison
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three, seven
Speaker 6: to seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: oh three nine two zero sixteen twenty two.
Speaker 3: D News. You don't help.
Speaker 2: Runing s as fast as we can show. Shooter's gonna
Speaker 2: help coming man.
Speaker 17: This is the Troubleshooter Show Now, Tom Martinez, Welcome.
Speaker 4: Welcome, my friends to the only show of its kind.
Speaker 4: We're here to recoup stolen money from you. Maybe a
Speaker 4: bad contractor took money and never showed up. Maybe a
Speaker 4: bad car deal, a bad warranty which we have dealt
Speaker 4: with numerous times. Today we've been talking a little bit
Speaker 4: about off road four by four or automotive and Fort
Speaker 4: Lopton there in chapter eleven. We've had a lot of calls,
Speaker 4: a lot of complaints in the last month on these guys,
Speaker 4: and we've got a couple cases brew and hopefully we
Speaker 4: get a turnout today. I do got some lines that
Speaker 4: open three oh three seven, one, three eight, two five five.
Speaker 4: We'd love to hear from you. It's car day. Any
Speaker 4: car questions. Jeff Vick is here. I have got Kevin
Speaker 4: Hulkin here, I've got Suzanne's here, Deputy Bow, Deputy Dimitri Kelly.
Speaker 4: The whole gang is here to.
Speaker 3: Help you out.
Speaker 4: In fact, to the tune of over three hundred million
Speaker 4: dollars so far, cash, merchandise, exchanges, refunds.
Speaker 3: You get the idea.
Speaker 4: Now, Randy called in and Randy is a tenant at
Speaker 4: a house and he has not had hot water for
Speaker 4: ten days, and his question is you know how.
Speaker 3: Long is too long?
Speaker 4: Well, Randy, at this point you could probably start evicting
Speaker 4: yourself properly if you wanted to.
Speaker 3: But that's really where I want to go on this.
Speaker 4: I mean, you probably like the house, and it's not
Speaker 4: worth moving over this if it's going to be fixed
Speaker 4: fairly quick, right, Randy, I might not have him up, Kelly,
Speaker 4: tell me if he comes back up, we can still
Speaker 4: talk about it in general.
Speaker 3: Bo, how many renolds do you have? I have you
Speaker 3: got quite a shit?
Speaker 10: Yeah, I have seven single family homes.
Speaker 3: And then when they.
Speaker 4: Go when you have an issue with them, and let's
Speaker 4: say a water heater. Over the years you've had rentals
Speaker 4: long enough, I guarantee you've had them water heaters go out.
Speaker 4: What is an acceptable time as you as a landlord?
Speaker 3: What are your thoughts on it?
Speaker 16: I think when someone has no hot water, even in
Speaker 16: a small apartment building, that is a necessity.
Speaker 10: You have to get right on it.
Speaker 16: I normally you will get someone a tank installed within
Speaker 16: two three days max.
Speaker 3: Well from the hot shower.
Speaker 4: It sucks, you know, when you can't clean your clothes
Speaker 4: or your dishes properly, it sucks. Ten days is way
Speaker 4: too long. In fact, I wish he was still on
Speaker 4: because I would have you.
Speaker 3: Call over landlord. The landlord I want figured it out.
Speaker 16: And look at the landlord as losing a lot of
Speaker 16: money with the damage the water heaters causing by destroyer.
Speaker 3: Well he said it was all shut off now that
Speaker 3: that damage is atually done.
Speaker 10: Yeah, Randy called back, I'll talk to your landlord.
Speaker 3: And his real question was how long is too long?
Speaker 4: And that's very interesting question because with water and say
Speaker 4: heat and different things like that, you could basically do
Speaker 4: a self help eviction. And what that means is you
Speaker 4: can get yourself out of the current lease without any
Speaker 4: negative ramifications. In other words, they can't put it on
Speaker 4: your rental record as anything bad.
Speaker 3: You just do it properly. They have to give back
Speaker 3: your deposit. You can do everything like that.
Speaker 4: The problem with that is usually it's not worth it
Speaker 4: because you've got to go out, you've got to find
Speaker 4: a new place, you got to move, you got to
Speaker 4: do whatever there is. Did you ever have anybody bo
Speaker 4: out of curiosity do that to you.
Speaker 10: No, because I'm a good landlord. Yeah, I take care.
Speaker 16: I take care of the tennis and when they have
Speaker 16: an issue, I don't want anything to ask Slade where
Speaker 16: they end up calling the city and they're they're paying
Speaker 16: your rent, they're paying your mortgage. They're like a customer.
Speaker 16: You got to take to me. It's like a customer.
Speaker 3: Did you get screwed over during a COVID at all. No,
Speaker 3: I was.
Speaker 10: It was very fortunate. Been through a couple evictions in
Speaker 10: my time, but nothing through.
Speaker 4: What's the worst eviction did they did? They wreck the
Speaker 4: place too. I'm just curious from a loanlord one person.
Speaker 16: In fact, I'm going to mediation next week on It
Speaker 16: happened about a year ago.
Speaker 10: She was a ward to her.
Speaker 16: And uh I had to do the eviction. I had
Speaker 16: to get the sheriff out and the.
Speaker 4: Street literally had to escort her out. Yes, she waited
Speaker 4: to that point, and she was.
Speaker 3: Knowing the sheriff was coming.
Speaker 10: It was like Kevin's situation.
Speaker 16: She had a sign going up and down the streets
Speaker 16: and how bad we were and how unfair.
Speaker 10: But what happened.
Speaker 16: The sheriff only gave us like an hour hour and
Speaker 16: a half to move her out, and she had so
Speaker 16: much stuff I had to get to roll off dumpsters
Speaker 16: and it ended up costing me approximately fifteen thousand dollars
Speaker 16: When it was all.
Speaker 3: Said, so you're going after for that fifteen k.
Speaker 10: Yes, it's been going to cases, going to mediation. This
Speaker 10: happened about a year and a half ago.
Speaker 3: I'm going to mediation was it nasty hoarding?
Speaker 10: It was just boxes of stuff.
Speaker 16: It wasn't like dirty or nasty, but it was just
Speaker 16: stuff piled up to the ceiling.
Speaker 10: I had to hire. We started out with two guys.
Speaker 10: We ended up with six guys.
Speaker 3: That's insane.
Speaker 4: Suzanne and I helped this lady move that turned out
Speaker 4: to be the strangest hoarder I've ever seen. What was
Speaker 4: her name, Suzanne, God, I can't think of that name either.
Speaker 4: When it comes to me, it'll hit me. It still
Speaker 4: gives me the heavy gebis. But all she would hoard
Speaker 4: was new stuff. So she had one guest room in
Speaker 4: this apartment fully filled up fully to the ceiling of
Speaker 4: brand new stuff dating way back to even Montgomery wards.
Speaker 4: She would have pleather purses that were marked down to
Speaker 4: two dollars all over the place, back to the ceiling.
Speaker 4: I have never seen so much junk in my life.
Speaker 4: And she turned out to be a nightmare. She ended
Speaker 4: up saying that one of our friends had helped us
Speaker 4: help her move. Daphne was like stealing some of her stuff.
Speaker 4: We weren't stealing it. We were throwing away the crap
Speaker 4: that wouldn't fit in her new place. Her new place
Speaker 4: was only a single bedroom. When I checked a mail
Speaker 4: for she had a bunch of checks for What the
Speaker 4: hell were those checks for? I think they were from
Speaker 4: Uncle Sam.
Speaker 3: So yeah, they were like, I don't know.
Speaker 18: She was just trying to say, you were breaking a
Speaker 18: federal law.
Speaker 4: Yes, I was breaking a federal law. Looking through her mail.
Speaker 4: The woman just went completely psycho when her two dollars
Speaker 4: pleather purse ended up in the trash can.
Speaker 3: She came unglueded all of us.
Speaker 4: I've never had a situation where we tried to help
Speaker 4: people like that. Have you guys ever helped somebody out
Speaker 4: they couldn't afford.
Speaker 3: Like a car repair? I know you have. But then
Speaker 3: there then it turns like into a nightmare.
Speaker 8: Yeah, you own the car. So a month later they're
Speaker 8: back for more and more. And the one lady actually
Speaker 8: brought her son's car in to see if we can
Speaker 8: help him and.
Speaker 3: Help him out, help him out, help her.
Speaker 8: He helped her out, and then it's it's something you
Speaker 8: don't want to get started.
Speaker 4: Oh it's crazy, man, I mean a nightmare tenant like
Speaker 4: you were talking about. Bo I feel bad for you, man,
Speaker 4: that sucks. I wonder if she even has a fifteen grand.
Speaker 19: Uh.
Speaker 16: Well, when she did the lease, we my sister had
Speaker 16: her daughter co sign on lease. So we're actually going
Speaker 16: after the co signer.
Speaker 3: Oh good, because they probably have the money.
Speaker 10: You have the money, all right.
Speaker 4: So Kevin, Jeff, what's the worst you guys have ever
Speaker 4: dealt with as far as like an unruly customer?
Speaker 5: You guys are looking at I mean you always get
Speaker 5: those ones that.
Speaker 3: Did you ever have anybody threaten you?
Speaker 15: Oh?
Speaker 5: Yeah, I definitely I had somebody in the threat he
Speaker 5: was gonna come over. He's gonna shoot me and then
Speaker 5: blow up the shop. Wow, and blow up and blow
Speaker 5: up the shop. So not only would you be dead,
Speaker 5: but your shop will be blown up. That's a pretty
Speaker 5: that's a good one, man. I can't top that. I
Speaker 5: had a lady at my Montbello store. She got really mad.
Speaker 4: We left the oil cap off and she came back,
Speaker 4: and you know, there was plenty of oil. It's only
Speaker 4: like two minutes, but there was some oil around, And
Speaker 4: so I got her a new cap, put it on,
Speaker 4: and I said bring it over to that car wash.
Speaker 4: They'll steam clean, it'll be like new. And she's like, no,
Speaker 4: I want that oil change for free. And I want this,
Speaker 4: and then she had this whole list. I said, the
Speaker 4: only thing you're getting for free is bring it over
Speaker 4: that car wash and they'll steam clean it for you,
Speaker 4: and I'll pay for that. I'm not going to refund
Speaker 4: this and pay yeah, and do this. You guys are not.
Speaker 4: She goes, I'm gonna go. She says, Okay, i'll see
Speaker 4: you in a few minutes. I'm gonna go get my brother.
Speaker 4: And I'm like, yeah, yeah, yeah, whatever, Sure enough, man.
Speaker 4: She came back probably forty five minutes later with two
Speaker 4: big dudes. Man, and they came in and I was like,
Speaker 4: I'm not playing. I literally put our phone on speakerphone
Speaker 4: and dialed nine to one one and.
Speaker 3: Those two took off. They're like, well, well we don't
Speaker 3: want any trouble.
Speaker 4: You got to go, and they all ran, probably had
Speaker 4: warrants out on them, but they didn't threaten to blow
Speaker 4: me up.
Speaker 3: Kevin. How about you?
Speaker 8: I think the worst I had there was a cell
Speaker 8: phone was missing out of a car that was in
Speaker 8: our parking lot for two weeks, and they thought, you
Speaker 8: guys took it, and exactly, you know, since it's not there,
Speaker 8: we must have taken it. Why would I take us.
Speaker 8: What am I going to do with somebody else's cell phone?
Speaker 3: Yeah, you can't. I mean really, these states phone it's locked.
Speaker 3: There's nothing you can do with it.
Speaker 8: So, you know, the guy was trying to get me,
Speaker 8: I think, to escalate it because every time I try
Speaker 8: to walk away from me, step in front of me.
Speaker 3: I can't see. I can't.
Speaker 4: Can you picture Kevin escalating a circumstance. I can't picture
Speaker 4: he got me close? Did he really well up blocking
Speaker 4: my path?
Speaker 5: You know? And I was like, buddy, you gotta go. Yeah,
Speaker 5: that little turn around and he you know, he's just.
Speaker 8: Trying to get your movement to make contact, and I
Speaker 8: was trying really hard not to. So the same thing.
Speaker 8: I put speakerphone on a diwed nine to one one. Yeah,
Speaker 8: and he's standing right there the whole time.
Speaker 5: He never left.
Speaker 3: He's stuck. Wow.
Speaker 8: So they came out through him out you know, uh,
Speaker 8: you know, eighty six them. I guess he can't come
Speaker 8: back on the property in the whole bit. But yeah,
Speaker 8: he was completely insane over his son's cell phone. I mean,
Speaker 8: how many kids leave his cell phone a car for
Speaker 8: two weeks?
Speaker 4: Anyway, you know, we've had you know, most of the
Speaker 4: unruly customers. I don't know, there's not There really isn't
Speaker 4: a lot of problem childs in the world if you
Speaker 4: think of how many people walk through your door and
Speaker 4: any retail business.
Speaker 5: But that's how you handle it too. Don't let it
Speaker 5: get there.
Speaker 3: Yeah, I mean some of them, but some you can't.
Speaker 5: I think ninety nine percent of them.
Speaker 8: You just I give you that. Let him vent, you know,
Speaker 8: get it out, agree with him, disagree with whatever you're
Speaker 8: going to do. But it's all on how you handle it.
Speaker 3: No, it is true.
Speaker 4: You've got to de escalate it as best you can.
Speaker 5: Understand why they're frustrated.
Speaker 3: There's circumstances though that uh, they're pretty hard to deal with.
Speaker 3: I mean there really are.
Speaker 4: This wasn't really an unruly one, but I was out
Speaker 4: of town and my store manager for one of my
Speaker 4: computer stores, the one in Parker. You know, this is
Speaker 4: going back to probably like two thousand and two. We
Speaker 4: had a computer come in and he was getting an
Speaker 4: upgrade and we had to transfer the data from one
Speaker 4: hard drive to the other. And we have certain programs
Speaker 4: that do this depending on what the date is. Are
Speaker 4: you doing an exact replica or you just copying a
Speaker 4: file whatever. So he's transferring over some files. Man, and
Speaker 4: this guy had he had child porn on there. Oh yeah,
Speaker 4: it was crazy man. And basically we ended up getting
Speaker 4: the cops involved. So once again, this isn't an unruly customer.
Speaker 4: But in hindsight, I always wondered, there's so many different
Speaker 4: things to think about in a situation like that.
Speaker 15: One.
Speaker 4: I wasn't there, I was the owner. I should have
Speaker 4: got that phone call from my employee. But it really
Speaker 4: wasn't his fault. We were in Mexico and this is
Speaker 4: back when you know, you simply weren't going to call us.
Speaker 4: So he ends up calling the police and you guys,
Speaker 4: tell me, tell me your thoughts on this, and the
Speaker 4: police get involved, they take the guy's computer. Of course,
Speaker 4: the guy's upset, but he's way more upset than he's
Speaker 4: facing some serious stuff.
Speaker 3: At this point.
Speaker 4: But Mike at the time had well he still has
Speaker 4: a younger sister, but at the time his sister was
Speaker 4: like ten or twelve or eleven or whatever age. So
Speaker 4: I mean it really hit home with him.
Speaker 5: His sister in those images. Yeah, exactly.
Speaker 4: So I started thinking, though, it's like, how does that
Speaker 4: look for a data center? How does it look on
Speaker 4: me as the owner of a computer store, like you
Speaker 4: don't necessarily when you transfer stuff, depending on how you're
Speaker 4: doing it, you're generally not going to be seeing the
Speaker 4: actual images.
Speaker 3: You know what I'm saying. There's ways you will see them.
Speaker 4: You can see thumbnails of them, there's ways you just
Speaker 4: see the title.
Speaker 3: And I never really asked Mike this. It might have just.
Speaker 4: Been the titles that he was like, well that's a
Speaker 4: strange title, and then just looks at it pure curiosity.
Speaker 4: But regardless, really what I was thinking from the business standpoint,
Speaker 4: nothing to do with the scumbag that had these photos,
Speaker 4: but from the business standpoint, that looks you. That makes
Speaker 4: you look a little strange as someone that copies data.
Speaker 4: You guys following me like, why the hell were you
Speaker 4: looking at my data? Does that mean this company even
Speaker 4: if I don't have stuff like that or illegal images?
Speaker 4: Are they looking at my finances? Are they looking at this?
Speaker 4: Are they looking at that? So it put me in
Speaker 4: a precarious situation period, I mean, what are your thoughts
Speaker 4: on that?
Speaker 8: Seriously, it's a good question that that he's got to answer.
Speaker 8: How did you come about looking at because you're right,
Speaker 8: what about sometimes financials.
Speaker 5: Sometimes you just stumble upon something though. I mean, if
Speaker 5: this guy came in and he's got a body in
Speaker 5: the trunk and we had to go looking for the key,
Speaker 5: looking for the.
Speaker 4: Hubcat key, you know what, I have a feeling what
Speaker 4: he saw is he's just you know, he's generally you know,
Speaker 4: Mike can work on ten computers at once with data
Speaker 4: transfers and stuff. I would assume picture an old dawscreen
Speaker 4: and the names of the files are just flying by,
Speaker 4: and I would guess a few of them caught your eye.
Speaker 3: Yeah, a few of them that probably would catch anybody's eye.
Speaker 4: And you know you saw him, and back then, I
Speaker 4: mean whatever, it didn't matter.
Speaker 3: I mean I always wondered what happened to that guy?
Speaker 4: All right, I got to take a break three o
Speaker 4: three seven to one three eight two five five. If
Speaker 4: you're a business owner, I would love to know about
Speaker 4: a horrible customer over the years I've had him.
Speaker 3: I mean, that guy. I didn't deal with him face
Speaker 3: to face. I wasn't.
Speaker 4: But that's truly a horrible customer. No no matter how
Speaker 4: you look at it. There's so many bad ones out there,
Speaker 4: I mean, really, but once like Kevin said maybe one
Speaker 4: out of one hundred. Actually, really i'd say more like
Speaker 4: one out of a thousand are really bad. But man,
Speaker 4: when you get them and some of them don't go
Speaker 4: away three zero three seven one three talk.
Speaker 6: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're contenth
Speaker 6: time for an insurance check up free no obligation comparison
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three o three seven
Speaker 6: to seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: oh three nine two zero sixteen twenty.
Speaker 4: Two three seven one three A two five five three
Speaker 4: oh three Martino, you know, if you don't watch us
Speaker 4: and listen to us on YouTube, you miss a lot.
Speaker 4: You do miss the show within the show. These guys
Speaker 4: know what I'm talking about. There's no cussing behind the
Speaker 4: scenes ever, right, guys.
Speaker 5: I'm amazed, So you could turn it off and turn
Speaker 5: it on as well as you do.
Speaker 4: I've heard that, actually, I've heard a lot of people
Speaker 4: say that, I don't know how I do that.
Speaker 3: I really don't.
Speaker 5: As long as I know. You've only slipped the one time.
Speaker 3: Oh man, no, no, no, on air right here. I
Speaker 3: was trying to tell you about that the other day.
Speaker 3: I doubt, I doubt this happened. But if it did,
Speaker 3: what happened there.
Speaker 5: Was you had a caller who used it was either
Speaker 5: the S word or the B S word, and so
Speaker 5: you had to nix him. So you put them on there,
Speaker 5: You put the and then Tom says, why what happened?
Speaker 5: And you said, oh, he said, and then you actually said.
Speaker 4: The word mar This was like in the last four
Speaker 4: I believe it. So I dump him because he says
Speaker 4: s h. And then Tom wonders why I dumped him,
Speaker 4: and Tom's remote and.
Speaker 3: Says, what did he say? And then then I simply
Speaker 3: say the words and had to dump myself.
Speaker 5: No, it was called Dragon fixed you Dragon caught it.
Speaker 8: Yeah, but then you just walked out of the room
Speaker 8: because you were just mortified.
Speaker 3: I think I literally turned red, didn't you did? God,
Speaker 3: that's bad.
Speaker 4: I left here one time real quick, then I'll hop
Speaker 4: to the phone. So there was another time. It's been
Speaker 4: well over a year. On break, I was talking to Tom,
Speaker 4: he was remote, and I hit the damn on button.
Speaker 4: And you guys know this, If it's blue, you're on air.
Speaker 4: And we're a live radio station. When that light's blue,
Speaker 4: you are on air. And I said the F word.
Speaker 4: And because it was during break, my boardop was not
Speaker 4: in there. He was in the head and it went out.
Speaker 4: There's no doubt it went out. I marched right to
Speaker 4: the preval's office and told her, in fact, she's probably
Speaker 4: never had a host in her life walk in and
Speaker 4: admit exactly what happened before someone rats you out, but
Speaker 4: it happened. I went right there. But the funniest part
Speaker 4: was I'm leaving after the show. So it's two o'clock
Speaker 4: and I walk out the front door to the circle.
Speaker 4: Dave Logan's walking in and he is laughing his ass off.
Speaker 3: Good job Major.
Speaker 4: I've heard, you know, we've all screwed up on air
Speaker 4: saying something, but I never heard anybody do it right
Speaker 4: door in a commercial.
Speaker 3: Good job, high five, and he's laughing his ass Yeah,
Speaker 3: I know.
Speaker 4: He told me in that same conversation he was doing
Speaker 4: a live remote somewhere, probably a football or basketball some game.
Speaker 4: Whatever he does, and he did during a live broadcast
Speaker 4: he said something he shouldn't have, but I'm not going
Speaker 4: to remind him.
Speaker 3: Hey, Neil, what's going on with you man?
Speaker 15: Neil?
Speaker 3: Yes, Neil, how are you, sir? What's your question?
Speaker 6: Hey?
Speaker 15: Good Mark? Thanks? My question is this, I've got an
Speaker 15: upgrade computers, you know, from Windows ten to Windows eleven. Yeah,
Speaker 15: and so I'm wondering if you would have any recommendations
Speaker 15: of someone that might be able to guide me into
Speaker 15: the computer that I need for what I use it for?
Speaker 4: You mean, what kind of you mean? What kind of
Speaker 4: system should you buy?
Speaker 3: Yeah? What kind of a What kind of stuff do
Speaker 3: you do?
Speaker 6: Oh?
Speaker 15: I just do like emails, online shopping. I have online
Speaker 15: banking accounts.
Speaker 20: You know.
Speaker 4: So you're not doing any kind of weird like, you know,
Speaker 4: video rendering or anything crazy.
Speaker 3: You're not a gamer?
Speaker 15: No, no, no, So it's just the basic stuff.
Speaker 3: Do you want a small one?
Speaker 15: Well, I would really like a desktop. I have a
Speaker 15: Dell twenty five inch desktop right now, and I'd kind
Speaker 15: of like to stick with a desktop.
Speaker 4: Yeah, I'd go honestly, I'd go to Microcenter. They sell
Speaker 4: a lot of Dell's and I'll give you an idea
Speaker 4: of what processor. I'm just seeing what they have in
Speaker 4: stock while we're actually talking. Hold on, I'm sorry, man,
Speaker 4: I love when I do stuff like this on the air.
Speaker 4: I bitch you, Tommy, like, hey, we can work on
Speaker 4: that at a different time. But basically, you need like
Speaker 4: a four hundred dollars system, man, and Microcenter will have
Speaker 4: a nice Dell I do like Dell's as well, or
Speaker 4: buy it directly from Dell. But really you don't need anything. Well,
Speaker 4: if you're getting a monitor and stuff, I'm not talking
Speaker 4: about that, but just the box. And you could even
Speaker 4: get a small form factor now, meaning you don't necessarily
Speaker 4: even need a desktop. I'm not saying a laptop. But
Speaker 4: they have little things the size of like a book,
Speaker 4: like a small dictionary that worked very well. I mean,
Speaker 4: they work perfectly. That's what I have at my house
Speaker 4: for it now, and there's multiple brands that make it.
Speaker 4: Dell makes one as well. Then they have a medium
Speaker 4: form factor that's like a big dictionary, like a hard
Speaker 4: back dictionary. But you don't need a full tower. There's
Speaker 4: no purpose in it. And they're all going to come
Speaker 4: with the newest version of Windows. But really you don't need.
Speaker 4: You don't need anything. Whatever you get is going to
Speaker 4: do everything you're doing, you know what I'm saying.
Speaker 15: Right, Yeah? And I would also need someone maybe to
Speaker 15: help me set it up and to transfer all my
Speaker 15: stuff for my old computer to my new computer.
Speaker 7: Would you use do we still?
Speaker 3: Who do we have on there?
Speaker 14: Mark?
Speaker 3: I don't think we have anyone. But doesn't Microcenter do that?
Speaker 15: Oh?
Speaker 3: Yeah, Mike?
Speaker 4: Actually yeah, Microcenter does do it. All you got to
Speaker 4: do is bring the old one in. They do it
Speaker 4: for a very cheap price. Absolutely. Here's an idea of
Speaker 4: one that would just be perfect for you. It's called
Speaker 4: a power Spec. It's not a Dell, but it's built
Speaker 4: by Microcenter. It's a good I've bought these before in
Speaker 4: the past, but basically it's an Intel Core I five
Speaker 4: and sixteen gigabytes, a RAM five hundred gigabytes solid state drive.
Speaker 4: This thing's gonna blow anything away. You can imagine. It's
Speaker 4: five hundred and ninety nine bucks out the door, man,
Speaker 4: I mean that's kind of the price range you're in.
Speaker 4: Anything over six hundred you're just wasting your money. You're
Speaker 4: not going to see a difference from what you do.
Speaker 3: But either in.
Speaker 4: AMD rising or you know, an Intel Core I five
Speaker 4: or above, so an I seven and I five. But
Speaker 4: that's all i'd look at. For what you're doing, it's
Speaker 4: gonna be so much better than what you have. You're
Speaker 4: gonna be so happy. It's crazy. Man, you don't need
Speaker 4: a two thousand dollars computer. So i'd i'd head down there.
Speaker 4: If you're gonna buy it that day, bring your box
Speaker 4: with you now and tell them what you want, transferre
Speaker 4: it over.
Speaker 3: They'll do it all for you, man.
Speaker 15: And then where do where is this place located?
Speaker 4: Mark micro Center? It's in the tech center. It's basically
Speaker 4: I two twenty five in Quebec.
Speaker 3: Is that right? Guys? What no parkway and two twenty five.
Speaker 15: Okay, I know exactly where that is. Yeah.
Speaker 3: It's a big joint too.
Speaker 8: Man.
Speaker 3: It's like it's like, uh, I don't know. It's a
Speaker 3: big place. It's not like Walmart size.
Speaker 5: But it's a big grocery store.
Speaker 3: Yeah, it's an old school grocery stott. Don't bring a lady, Neil,
Speaker 3: it's boring for ladies.
Speaker 5: Yeah.
Speaker 3: She hates going there.
Speaker 4: And by the way, they don't open untill ten o'clock,
Speaker 4: which I find absurd. It drives me crazy. I hope
Speaker 4: he helped you out. Kelly. Maybe give Neil Microcenter's phone
Speaker 4: number address, or actually Neil, it's Microcenter dot com. It's
Speaker 4: that easy, man, and you can switch over to their
Speaker 4: Denver location and see what's in stock. But the power
Speaker 4: Spec brand is good for what you do. It's really good. Now, listen,
Speaker 4: we have a property tax question, we have a navigation
Speaker 4: system question, and we have a transmission fluid question.
Speaker 3: Everybody hold tight.
Speaker 6: Go with a short Denver's Best Roofer Excel Roofing dot com.
Speaker 14: You don't pay a cent until you're content.
Speaker 6: Time for an insurance check up, free, no obligation comparison
Speaker 6: call Compass Insurance. Pay too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three seven
Speaker 6: to seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: oh three nine two zero sixteen twenty two.
Speaker 3: All right three O three seven one three A two
Speaker 3: five five. If you don't listen to this show behind
Speaker 3: the show, what else can I say?
Speaker 4: I can't even discuss what we were just talking about.
Speaker 4: All right, let's see who's up here, who's been holding
Speaker 4: the longest. We're gonna go to Jim. Jim, what's your
Speaker 4: question on property taxes? By the way, Uh, speaking of that,
Speaker 4: everybody has basically to I think it's June eighth.
Speaker 3: But don't hold me to that. If you want to.
Speaker 4: Dispute your property taxes, you've got till June eighth, So
Speaker 4: you better get to your county website and do it.
Speaker 3: But what say you, sir?
Speaker 5: Yeah?
Speaker 15: Hi, Mark, A quick question for you. So it's kind
Speaker 15: of property tax related, but maybe not really. Anyway, I
Speaker 15: have some bacont land up in Park County.
Speaker 5: This land was.
Speaker 15: Purchased by my father like decades ago, and a couple
Speaker 15: of years ago he quit claims the land over to me.
Speaker 15: I've since come to realize the tax implications of that,
Speaker 15: in that it resets the cost basis if I should
Speaker 15: ever go to sell the land.
Speaker 4: Yeah, and for people and for people listening and they're thinking, hey,
Speaker 4: I want to give my kids the family house or
Speaker 4: whatever house it happens to be or in, and they
Speaker 4: decide to do exactly what Jim's talking about, quit claim it.
Speaker 3: It does.
Speaker 4: It resets and you will have no tax benefit whatsoever.
Speaker 4: In fact, a complete opposite. It can end up costing
Speaker 4: a ton of money. But yeah, and I assume the
Speaker 4: quick claim deed actually got filed.
Speaker 15: Right, Yeah, And so I think I know the answer.
Speaker 3: But yeah, is there anything you can do? You know what?
Speaker 4: I can't think of a damn thing you can do.
Speaker 4: But I would like to ask Brad O'Brien. So, hold on,
Speaker 4: what's that he's on vacation?
Speaker 3: Do it next week?
Speaker 4: You know, what does a what does I'm trying to
Speaker 4: think of what a real estate A guy that lives, breathes,
Speaker 4: talks nothing but real estate. Ever when it comes to
Speaker 4: being an attorney in real estate, he's the best I
Speaker 4: ever heard of. I'm gonna give you Kelly's gonna give
Speaker 4: you his number, Jim. He's on vacation, so I'm going
Speaker 4: to put you on hold Kelly, make sure he gets
Speaker 4: that number. But certain people, you try to envision what
Speaker 4: is their vacation, Like Shannon, for instance, I can't imagine
Speaker 4: when Shannon goes on vacation what that looks like.
Speaker 3: Does he go to the world's largest Golden Corral? Yeah,
Speaker 3: the Golden Corral?
Speaker 4: Do you go on a road trip and hit multiple
Speaker 4: golden corrals, like, what does a vacation look like to you?
Speaker 8: Well, I'm not happy at work or away from work,
Speaker 8: I might as well be here at work.
Speaker 4: Okay, So he doesn't go on vacation is the answer.
Speaker 4: And then I look at other people like Jeff. I
Speaker 4: know what a good vacation to Jeff is. I mean,
Speaker 4: it could be it could be hunting zebras in the
Speaker 4: Sahara or something. It could be a hunting trip, it
Speaker 4: could be a four wheel tour trip. It could be
Speaker 4: a lot of different things. But like, I can't see
Speaker 4: you on a carnival cruise ship.
Speaker 5: I took one cruise and that will be my last.
Speaker 5: That's about most of us are like that.
Speaker 3: And then Kevin, I don't know what he would do.
Speaker 4: I look, you'd probably more like the relaxation, maybe an
Speaker 4: all inclusive.
Speaker 8: Yep, I'm a nothing vacation guy. Yeah, somewhere into absolutely nothing.
Speaker 4: Yeah, lay out on a beach in Hawaii and just,
Speaker 4: you know, sit on a drink and watch the world
Speaker 4: go by.
Speaker 20: That's it.
Speaker 13: Dmitri, I have no idea. What's your idea? I don't
Speaker 13: really have an idea. I don't go on vacations. I mean,
Speaker 13: I'm totally content with my life.
Speaker 3: Actually sounds like he doesn't go on vacations.
Speaker 10: No serious, I you know.
Speaker 13: And if I go away, let's say I go to
Speaker 13: the mountains and rent a place for a few days. Yeah,
Speaker 13: I find myself doing exactly the same thing. You're paying
Speaker 13: for it, but paying for it, and I don't have
Speaker 13: all my stuff to read.
Speaker 3: We love traveling, Susanna and I. We love motor home vacations.
Speaker 4: We love Vegas vacations, we love Nashville vacations. We just
Speaker 4: love traveling. I mean, we just love everything. Rob, what's
Speaker 4: going on with you?
Speaker 21: Hello?
Speaker 3: Hey Rob?
Speaker 20: Yes, Hi, Hi Mark, thanks for taking the call.
Speaker 3: Sure, what's your question.
Speaker 20: I have a twenty eleven Toyota Hollander with a navigation system. Okay,
Speaker 20: and I'm getting this message where it says unable to
Speaker 20: read data. It uses a disc. The disc is new,
Speaker 20: the disc is clean.
Speaker 3: But it won't read what's on the disc.
Speaker 20: It's not reading what's on the disc.
Speaker 4: There's a problem with it itself, meaning it's not the disc.
Speaker 4: The unit's no good, right, I mean, think about it.
Speaker 3: It's a fourteen year old CD or DVD player. I
Speaker 3: mean that's really what it comes down to. It's broke.
Speaker 4: You can probably the good news is guys chime in here.
Speaker 4: But for example, if you go to UH car dash
Speaker 4: Parts dot Com, you could put in twenty eleven Highlander
Speaker 4: and it's going to find that navigation system at a
Speaker 4: salvage yard somewhere across the country.
Speaker 3: And I would assume that is not a sought after item.
Speaker 3: It's probably maybe one hundred bucks or what do you
Speaker 3: guys think?
Speaker 5: Yeah, if you can find it, you know, the problem
Speaker 5: is it is that age.
Speaker 3: Yeah, it's the same age.
Speaker 5: It's the same age. Yeah.
Speaker 8: Yeah, because if he tried updating everything else, then yeah,
Speaker 8: he's got to he's.
Speaker 3: Got and he's gonna and it's it's yeah, there's something
Speaker 3: corrupting there, or the actual laser is not reading the disc.
Speaker 4: That's usually the biggest point of failure. You're not going
Speaker 4: to get that one repaired. The other thing is, I
Speaker 4: mean car toys, all these places have aftermarket ones. Amazon's
Speaker 4: got aftermarket ones that'll even just plug into the cigarette
Speaker 4: later and have a six or seven inch screen for like,
Speaker 4: you know, one hundred and twenty five bucks.
Speaker 3: Or you can get into some of the garment stuff
Speaker 3: that's five six hundred bucks, or just use your phone
Speaker 3: with a phone mount Mark phone mount.
Speaker 4: I mean, yeah, that's another way. Just Google Maps works great.
Speaker 4: But Rob, I don't think you're going to bring it
Speaker 4: anywhere to get it fixed. But that car Dash Parts,
Speaker 4: so Car Dash sign Parts dot Com. It'll search almost
Speaker 4: every salvage yard in the country. And it'll also tell
Speaker 4: you what condition the parts in. So if it's in
Speaker 4: premium condition or whatever they want to call it, and
Speaker 4: you get it and it doesn't work, well, you'll get
Speaker 4: your money back from that place. But I can't imagine
Speaker 4: it's more than one hundred bucks.
Speaker 3: What were you going to say, Jess?
Speaker 20: Any ideas on installation costs if I find one?
Speaker 3: Yeah, hey, that's a good question.
Speaker 8: I mean I don't think it's a big deal, you know,
Speaker 8: And I'm looking them up real quick. They're about three
Speaker 8: hundred bucks because they come as part of the radio.
Speaker 8: Oh it's the whole it's the whole assembly. You get
Speaker 8: with or without navigation, So it's.
Speaker 4: Three hundred bucks with navigation. And then so Rob, I
Speaker 4: mean three hundred bucks. You're going to keep this Highland
Speaker 4: or that damn thing probably go half a million miles
Speaker 4: and you like the system. Three hundred bucks isn't bad, Kevin.
Speaker 4: I mean, I don't think you guys would do it,
Speaker 4: But I mean I don't know if Car Toys actually.
Speaker 5: He does a lot of those that kind of thing.
Speaker 3: They might swap it out for if.
Speaker 5: You call them, and they're very good at it.
Speaker 3: That's all they do.
Speaker 5: If he goes and gets a newer system, that three
Speaker 5: hundred bucks will go a long way. You know, you
Speaker 5: can get a newer system that's gonna benefit you a
Speaker 5: lot better.
Speaker 3: It can fit into that hole.
Speaker 5: Somebody will have something that fits into that hole.
Speaker 3: Yeah. I go up to car I like that.
Speaker 4: I go up to car Toys and say, look, I
Speaker 4: need a new NAV system. I can buy this exact
Speaker 4: one for three hundred How much to put it in
Speaker 4: or what do you guys suggest? I would there's one
Speaker 4: up at the mall there everywhere. And then real quick
Speaker 4: and I got to take a break, Mike. But hey, Mike,
Speaker 4: what car rental car company? Do you have a problem with?
Speaker 4: What's it called?
Speaker 15: Oh? Well, we'll say here's how it went.
Speaker 3: I no, no, I just want the name of the
Speaker 3: company right now. What is it?
Speaker 6: Oh?
Speaker 15: Okay, it's called Route's car rental.
Speaker 4: I have not heard of that one. It could be good,
Speaker 4: it could be bad. Everybody hold tight.
Speaker 6: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 6: dot com.
Speaker 14: You don't pay a cent until you're content.
Speaker 6: Wait time for an insurance checkup free no obligation comparison
Speaker 6: call Compass Insurance. Paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three all three, seven
Speaker 6: to seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: oh three nine two zero sixteen twenty two.
Speaker 3: All right three three seven one three eight two five five.
Speaker 4: One of our referral list members texted Suzanne something interesting.
Speaker 4: I haven't looked it up myself, but Suzanne tell them
Speaker 4: what they said.
Speaker 18: It says a water heater is now an uninhabitable situation.
Speaker 18: It needs to be fixed within forty eight hours. You'll
Speaker 18: also need to provide alternate accommodations to the tenant if
Speaker 18: they have a dog. It must be a dog friendly
Speaker 18: hotel and it must be within five miles of the property,
Speaker 18: and it must have a kitchenette.
Speaker 3: And who's that from? This is from Denver real estate moguls. Oh,
Speaker 3: that's all they do for a living.
Speaker 4: Yeah, So when I say, they know what we're talking about.
Speaker 4: And the only reason I'm bringing this up. We had
Speaker 4: a caller that's been going ten days in a house
Speaker 4: without hot water, So hopefully you heard that. That's a
Speaker 4: statute now, so they have basically forty eight hours given
Speaker 4: normal circumstances like during COVID would be different or something,
Speaker 4: but ten days is completely unacceptable. He's could be putting
Speaker 4: you up in a hotel if you guys want that,
Speaker 4: and a lot.
Speaker 3: Of other stuff.
Speaker 4: So hopefully that guy's still looking now, Mike, what is
Speaker 4: going on with this rental car company?
Speaker 15: Well, so what it was was I went to a
Speaker 15: service called Economy Booking, gave them all my information, address,
Speaker 15: phone number, everything, so they knew I was from Colorado. Yeah,
Speaker 15: I book a rental car. Don't know who the company is?
Speaker 3: So what is it like?
Speaker 4: Is it like I want to hold on, Mike? Is
Speaker 4: it like something like Priceline? You go through and agree
Speaker 4: and you have no idea who the company or airline
Speaker 4: is till the end.
Speaker 15: That's exactly what it was?
Speaker 3: Was it price line?
Speaker 22: Uh?
Speaker 15: Yeah, I mean I'm not done Priceline, but I know
Speaker 15: how it worked.
Speaker 4: Yeah no, no, I mean but Mike, what how did
Speaker 4: you go through it? If it wasn't Priceline dot com?
Speaker 3: Who was it?
Speaker 15: Oh it's called economy booking.
Speaker 4: Thank you? So what happened at the end? You figured
Speaker 4: out what?
Speaker 15: Well? So economy booking sends me to uh uh uh,
Speaker 15: this route's car rental.
Speaker 4: Car rental, but routes car rental and what what city
Speaker 4: is it in? Wre you even doing this?
Speaker 15: Well?
Speaker 9: This was down a d I A got it.
Speaker 15: So we were we were driving to Nebraska and I
Speaker 15: didn't want to take my own car, so we rent
Speaker 15: a car and show and so I took to the
Speaker 15: routes Reynolds and they say, well, we won't rent you
Speaker 15: because you're in state.
Speaker 3: And it's like, okay, hold on, hold on, hold on, listen.
Speaker 3: We've got a lot coming up.
Speaker 4: We've got one line open three zero three, Martino, Tom,
Speaker 4: you boys coming up right after the break, three zero
Speaker 4: three Martino, Patrick, Ryl, Mike, you'll be We're going to
Speaker 4: help you out with this rental car and a lot
Speaker 4: more on Car Day right here on the Troubleshooter Network.
Speaker 6: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 6: dot com.
Speaker 14: You don't pay a cent until you're content.
Speaker 6: Three time for an insurance check up free, no obligation
Speaker 6: comparison call Compass Insurance. Pay too much your coverage at
Speaker 6: dozens of insurance companies find out now three oh three
Speaker 6: seven seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three.
Speaker 3: Oh three nine two zero sixteen twenty.
Speaker 2: Two year Ripped News need advice so you don't have
Speaker 2: come run in just as fast as you can. Shooter's
Speaker 2: gonna help.
Speaker 3: Come Dix is the Troubleshooter Show.
Speaker 6: No Tom Martinez, Hey Tom Martino. Here, it's Car Friday,
Speaker 6: Car Day.
Speaker 3: Welcome.
Speaker 6: We got Kevin Calkin, Jeff vic from Jeff Vick Kimmeer Transmission,
Speaker 6: Kevin Calkin shared an auto Tech. We love these guys
Speaker 6: and we have a host of deputies. We have Deputy
Speaker 6: boone in the studio along with Deputy D for Dimitri,
Speaker 6: and then we have Deputy Doc here with me. If
Speaker 6: you're streaming, you can see both wide shots and we're
Speaker 6: side by side.
Speaker 3: Now listen.
Speaker 6: Also, since it's car day, let's talk about One Clear
Speaker 6: Voice garage doors. Those are the people that will be
Speaker 6: at your door twenty four to seven for any garage
Speaker 6: door issue or just make a regular appointment. There's no
Speaker 6: easy way of putting this. They're the best. Go to
Speaker 6: their website. All their prices are there. Everything they do
Speaker 6: for your garage door, from an opener to a spring,
Speaker 6: to a hinge, to a motor to a whole complete
Speaker 6: opening system or door. One Clear Choice Stores dot Com.
Speaker 3: Welcome. Let's go to the phones.
Speaker 6: Mike had a problem or an issue with a rental
Speaker 6: car company. So I'm going to start fresh Mark Mike,
Speaker 6: because I wasn't here with Mark taking I think he
Speaker 6: took you initially. So Mike, let's talk about your car problem.
Speaker 6: What's going on with the rental car?
Speaker 15: Okay, Well, I think it's pretty simple. I am going
Speaker 15: to drive the Nebraska over the three or four day
Speaker 15: period and I don't want to take my own car.
Speaker 15: I want to rent a car. I go to a
Speaker 15: website called Economy Booking. They quote me a price of
Speaker 15: one hundred and sixty three bucks and they take all
Speaker 15: my information. Then I go down to pick up the car.
Speaker 15: I wait in an hour line. I get up there,
Speaker 15: they say, oh, we don't rent to people in state.
Speaker 15: In other words, but because I'm from Colorado, they won't
Speaker 15: rent a car to me. They won't rent a card
Speaker 15: of me. What economy, but.
Speaker 3: Hold oncomy, that's just very strange. Why is that? That
Speaker 3: just sounds very strange to me.
Speaker 15: They said it was something to do us. You know,
Speaker 15: Day had problems with stolen cars. I don't know what
Speaker 15: it is, but it does actually say on their website,
Speaker 15: both in Illinois and in Colorado, routes or rental car
Speaker 15: company will not rent they will not rent to someone
Speaker 15: in state who lives there. And I don't get it.
Speaker 6: Okay, So in other words, it's so.
Speaker 3: What's the big deal? Then say, okay, can go somewhere else, right.
Speaker 15: Well, except Economy Booking sends me to this place, knowing
Speaker 15: that I'm from Colorado, and they send me to a
Speaker 15: place that will not rent me the car, and now
Speaker 15: they won't get me a refund.
Speaker 6: How much did Economy Booking charge you?
Speaker 15: One hundred and sixty three dollars eighty eight cents.
Speaker 6: Now, can you explain to me why you went through
Speaker 6: this place called Economy Booking and not directly to an agency.
Speaker 15: I because I'm foolish and I wanted to get ripped off.
Speaker 9: I guess it was.
Speaker 3: Well, no, Economy Booking.
Speaker 6: Economy Booking is kind of like is kind of like
Speaker 6: a third party site like for booking airlines or hotels
Speaker 6: or stuff like that. Because Economy Booking, right, that's exactly
Speaker 6: what they are. So Economy Booking charged you up front?
Speaker 3: Did they say what that charge was for?
Speaker 15: Well, I was, you know, according to the book, was
Speaker 15: it to rent a car?
Speaker 6: Or did they say did they say it was for
Speaker 6: renting a car or for their service?
Speaker 15: Well, that's a good question. I was under the impression
Speaker 15: that it was too for the car rental, in other words,
Speaker 15: that I was going to get the car rental for
Speaker 15: that price and that's a great price.
Speaker 6: And that was the one that was the one hundred
Speaker 6: and sixty three dollars they charged you.
Speaker 15: Exactly how did you pay?
Speaker 6: How did you pay that? You took the words out.
Speaker 3: Of my mouth. Yeah, did you did you put? Okay,
Speaker 3: what credit card?
Speaker 15: Who els Fargo?
Speaker 5: Is it a card or.
Speaker 3: A debit card. Just dispute it.
Speaker 15: A credit card not a debit card.
Speaker 3: Just well dispute it. You're done.
Speaker 15: Yeah, I mean I'm disputing it. But I mean doesn't
Speaker 15: that seems strange? So it feels like it's a racket
Speaker 15: that you know.
Speaker 6: Hey, no, no, Mike, Mike, Mike, listen, it's not a racket.
Speaker 3: Let me explain something.
Speaker 6: First of all, I don't like third party booking. I
Speaker 6: don't even like them with with Expedia and all those,
Speaker 6: I don't like them, but I do use them. Here's
Speaker 6: what I want to tell you. They have no idea
Speaker 6: about the terms and conditions of anything. They simply took
Speaker 6: your name and sent you somewhere. It's no elaborate scheme.
Speaker 6: It's not like they're saying, hey, you know what, they
Speaker 6: won't rent to people in state, but we're not going
Speaker 6: to tell people that we're going to get as many
Speaker 6: people from Colorado as we can and rip them off.
Speaker 6: I mean, it's trust me, they're not doing that. It's
Speaker 6: an oversight. It's simply that's all it is. It's it's
Speaker 6: not a scam. It's an oversight. These people, you know,
Speaker 6: many times, for example, Expedia will book you a hotel
Speaker 6: and you have kids, and the hotel doesn't take kids.
Speaker 3: They don't look into it that deeply.
Speaker 6: That's why it always says that it's up to you
Speaker 6: to confirm terms and conditions. Whenever it comes to these
Speaker 6: third party booking sites. What I would do is contest
Speaker 6: it on the credit card.
Speaker 14: But I wouldn't get.
Speaker 3: Into a long story.
Speaker 6: I would simply say they did not provide you a
Speaker 6: service period.
Speaker 15: Yeah, yeah, okay, well you know, but I want to
Speaker 15: know something out of curiosity, Mike, had had you rented
Speaker 15: the car from the agency, how much more would you
Speaker 15: have had to pay than the one sixty three? Well,
Speaker 15: I don't know, because you know, I don't know what
Speaker 15: routes car rental works charge. I do know that we
Speaker 15: ultimately spent about twice that we just went to Enterprise
Speaker 15: and got the car, and I was just how much
Speaker 15: was it they?
Speaker 3: How much was it at Enterprise?
Speaker 15: It was three hundred Yeah.
Speaker 6: But you're you know what, you're with a good company.
Speaker 6: You're with a good company. It's worth doing and it
Speaker 6: sucks what you went through, but I think that it's
Speaker 6: a lesson learned. Listen, people, whenever you can deal directly
Speaker 6: with bookers, excuse me with the agency itself, whether it's
Speaker 6: a rental car, a hope, tell an airline, it's better.
Speaker 6: It's not more convenient, but it's better. Okay, Patrick, what's
Speaker 6: going on with you?
Speaker 3: Patrick?
Speaker 6: You have a question on transmission fluid. We got our
Speaker 6: experts here.
Speaker 23: Go ahead, h Yes, I'm about to change my transmission
Speaker 23: fluid and the filter and all that. The fluid still
Speaker 23: tank doesn't look or smell burnt or anything. Do you
Speaker 23: think I'd be good enough with just changing what's in
Speaker 23: the pan and the transmission or should I just go
Speaker 23: ahead and try?
Speaker 6: I want to ask a lot of questions first. I
Speaker 6: want to ask a lot of questions. First, you have
Speaker 6: a ninety two mercury topaz.
Speaker 3: Is that true? Ninety two?
Speaker 5: Yep?
Speaker 6: And how when was the last time that fluid was
Speaker 6: changed or flushed?
Speaker 12: Never?
Speaker 23: Everything on it when I got it is original. I
Speaker 23: had to do with fol tuna.
Speaker 15: It's got Oh my god, it's rolling up on sixty
Speaker 15: thousand miles.
Speaker 6: Okay, I'm gonna give this to Jeff Vick real quick.
Speaker 6: Jeff vic if you add a ninety two mercury Topez
Speaker 6: never ever did anything to the transmission, what would you do.
Speaker 5: Yeah, if the fluids in the condition he's stating it
Speaker 5: is has still got a good smell to it, there's
Speaker 5: no evidence of water or anything like that, then I
Speaker 5: would just do a simple pan drop and change the filter.
Speaker 5: And you know, when you drop the pan, if you
Speaker 5: see some sort of sediment in there, then that might
Speaker 5: be caused for concern, you know, address out as accordingly.
Speaker 23: That was my only question I appreciate.
Speaker 6: Okay, Now let me ask you something, Jeff. Are there
Speaker 6: any dangers in messing with a car that old or Kevin?
Speaker 6: I mean everything's original is does it go by miles
Speaker 6: or by thirty years?
Speaker 3: I mean, what is it going to it.
Speaker 5: Goes by both? I mean fluids themselves will absorb moisture
Speaker 5: out of time, just out of the atmosphere, so they
Speaker 5: need to be changed out. You know that few of
Speaker 5: miles on that car. It hasn't been driven a whole lot,
Speaker 5: so I would anticipate he's probably going to be experienced
Speaker 5: in some weeks as they start to drive this thing
Speaker 5: more often.
Speaker 6: Okay, so bottom line, he just goes ahead and services
Speaker 6: that car.
Speaker 3: Can you is that true? Just sixty thousand miles?
Speaker 5: Bro?
Speaker 3: Is that true? Are you sure that.
Speaker 15: Yeah, I'm sure of it.
Speaker 3: Wow, Wow, yeah, I mean I'm here.
Speaker 23: You know, everything inside is beautiful. It looks like it
Speaker 23: just came off the factory floor. Everything when I did
Speaker 23: the whole tune up, the spark plugs, the fuel filter
Speaker 23: and everything else was all original nineteen ninety two parts
Speaker 23: and everything, and it looked great.
Speaker 12: The how much did you pay for it?
Speaker 9: A little bit?
Speaker 11: I paid thirteen hundred dollars for it.
Speaker 3: Oh my god, that is incredible.
Speaker 5: Pay close attention to your work with components. You know,
Speaker 5: they'll be taking great scrutiny over, you know, the hoses
Speaker 5: and belts, and particularly the tires. You know, if those
Speaker 5: tires are or you know, as old as the car,
Speaker 5: or probably at least half of it, I'd be swapping
Speaker 5: those out too.
Speaker 6: They drove this thing one hundred and fifty miles a month.
Speaker 3: If you averaged it out.
Speaker 12: I think it was I think an older lady on it, and.
Speaker 23: It lived in a garage its whole life. I did
Speaker 23: change the time, of.
Speaker 6: Course it was, and she was from Pasadena. If anybody,
Speaker 6: if anybody even knows what the hell I'm talking about,
Speaker 6: anybody over the age of twenty six is saying huh,
Speaker 6: a little old lady from Pasadena. So listen, I think
Speaker 6: that is that's a fine man. A nineteen ninety two
Speaker 6: Mercury Topaz. He paid thirteen hundred bucks. Guys, correct me
Speaker 6: if I'm wrong. If you did find a car like
Speaker 6: this with only sixty thousand miles even though it's that old,
Speaker 6: can he can he basically treat it like a sixty
Speaker 6: thousand mile car.
Speaker 3: Well, you know what I'm saying.
Speaker 8: Yeah, but you can until, like Jeff was saying, you
Speaker 8: have rubber components that will deteriorate just from age. You know,
Speaker 8: break parts in the mass, cylinder, wheel cylinders, you know
Speaker 8: things like that. You gotta be careful with some of
Speaker 8: the components. But yeah, I mean you drive it to
Speaker 8: and the only way you get to find him is
Speaker 8: driving it.
Speaker 3: But yeah, why not thirty three years old?
Speaker 6: I mean I want to I would love to hear
Speaker 6: from people who have old cars and high miles. Now,
Speaker 6: Roly Purefoy used to drive this red pickup that was
Speaker 6: coming up on a million miles.
Speaker 3: Isn't that it can be older? And Dragon?
Speaker 5: Yeah?
Speaker 3: I think so?
Speaker 6: Hey, Dragon, you know how you like to torment us,
Speaker 6: You know, like you like to torment us with those
Speaker 6: sounds of the smoke.
Speaker 3: Alarm beeping what are you talking about? And chirping?
Speaker 6: You know that little sound that the smoke alarms make.
Speaker 6: You sometimes play it on the radio to drive people crazy.
Speaker 3: There it goes no clue.
Speaker 6: Well do you know what they're selling? And BO probably
Speaker 6: knows this, but I've never seen them before. And I
Speaker 6: came across two of in the last month where there
Speaker 6: are no replaceable batteries. You replace the entire unit and
Speaker 6: it's good for ten years. Bo, have they been around
Speaker 6: a long time?
Speaker 10: But is that the detectors that are good for ten years?
Speaker 16: You can't change the battery they've just gave out of
Speaker 16: a couple of years ago.
Speaker 10: And it's really good because most of that ideas.
Speaker 16: I like the long life of those things.
Speaker 6: Yeah, and then it forces you to get a new
Speaker 6: one anyway, because don't smoke detectors get old after a
Speaker 6: while and their ability to sense gets less and less.
Speaker 16: They have a little heat sensor, and it's like any sensor,
Speaker 16: after about five or six years, it deteriorates and doesn't Okay,
Speaker 16: pick up as.
Speaker 3: Good as us, thank you. It's car day.
Speaker 6: Compass Insurance Group will do a free insurance checkup on
Speaker 6: your car, house, and anything you own to make sure
Speaker 6: you're not paying too much.
Speaker 3: It's a true objective look at what you're paying.
Speaker 6: Three h three nine nine six nine thousand The Insurance
Speaker 6: Healthcenter dot com. Go with a sure thing Denver's Best
Speaker 6: roofer Excel Roofing dot com.
Speaker 14: You don't pay a cent until you're content.
Speaker 6: Of time for an insurance check up free no obligation
Speaker 6: comparison call Compass Insurance Paying too much your coverage at
Speaker 6: dozens of insurance companies find out now three oh three
Speaker 6: seven seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real Estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: oh three nine two zero sixteen twenty two. Hey Tom
Speaker 6: Martino here, Welcome to the show. Three O three seven
Speaker 6: one three talk seven one three eighty five five.
Speaker 3: Cheryl, you're calling for a friend. What is going on
Speaker 3: with you? Cheryl? What's happening?
Speaker 22: Okay? So my friend and co worker is eighty one
Speaker 22: years old. She's had some heart problems and everything. Two
Speaker 22: years ago her apartment leaked and they moved her or
Speaker 22: they gave her a different apartment because of the mold
Speaker 22: that was growing in hers because of the leaks?
Speaker 3: Did she call us? Did she call us before?
Speaker 22: No, she's no, she hasn't contacted you.
Speaker 3: Okay. So they gave her another apartment, and then what happened?
Speaker 22: So a month ago the roof leaked and ran down
Speaker 22: the walls, into the carpet, the ceiling, everything ruined, a
Speaker 22: bunch of her stuff. And she has been trying to
Speaker 22: get them to do something.
Speaker 3: How long has she been in that apartment?
Speaker 22: This apartment two years? The apartment complex twelve years?
Speaker 3: Okay, gotcha?
Speaker 6: Oh, so she lived in that new she lived in
Speaker 6: that new apartment.
Speaker 3: And when did the leak happen?
Speaker 22: One month ago?
Speaker 3: One month ago?
Speaker 22: Okay, Yeah, so they haven't done anything to the apartment.
Speaker 22: And she said earlier this week, she was sitting there
Speaker 22: watching television and the hallway light popped and she went
Speaker 22: over and looked at it and it's.
Speaker 3: Full of water, and oh my goodness, oh my goodness.
Speaker 6: Okay, So here's what I want to know.
Speaker 3: Yeah, what are they doing?
Speaker 22: Nothing? They're not answering her phone call, they're not calling
Speaker 22: her back. She got an email from a regional manager,
Speaker 22: but she cannot email her back. She went to what
Speaker 22: was supposed to be a local office for the rental
Speaker 22: of the management office. There was nothing there. She went
Speaker 22: down to she finally located them at deep PC, but
Speaker 22: nobody is there and the secretary that answers the phone
Speaker 22: doesn't know anything. Of course you.
Speaker 3: Have do you have a number? Do you have a
Speaker 3: number of a.
Speaker 6: A of a management company or a contact I even
Speaker 6: if she didn't get a response, do you have a
Speaker 6: contact name and number?
Speaker 22: Do you want the name of the management company? Yes,
Speaker 22: it is r P M Living.
Speaker 3: And who who at that management company? Okay? Rp so
Speaker 3: it actually has a website rpmliving dot com.
Speaker 15: Yes.
Speaker 3: Why why do you think they're ignoring her?
Speaker 22: We really don't know. I mean, because she is not
Speaker 22: physically able to do all the packing up and everything
Speaker 22: and moving again.
Speaker 19: And but I mean.
Speaker 22: She's had some health problems. She's she's in really bad shape,
Speaker 22: and she's.
Speaker 6: Completely Listen, I understand completely, Cheryl, listen, I understand completely,
Speaker 6: you know, and you're very kind for caring for her.
Speaker 3: Let's see if we can shake up things. We are
Speaker 3: really good at that. Yeah, bo, do you want to
Speaker 3: do that?
Speaker 10: It's not my Alley.
Speaker 3: Yeah, you know what, Cheryl, that's what we do.
Speaker 6: You know, I listen, and I don't want to toot
Speaker 6: our own horn, but too toot. I'm going to the
Speaker 6: bottom line is this. We make noise for people, you know,
Speaker 6: and I know there are a lot of you know,
Speaker 6: since since I started this fifty years ago, there are
Speaker 6: a lot of consumer reporters and all that. And the
Speaker 6: more the merrier, the more the merrier. But we make noise,
Speaker 6: and we're gonna make noise on this one. We're just
Speaker 6: gonna make noise. So you hang on. But he Bo's
Speaker 6: gonna talk to you and get the information we need.
Speaker 3: Okay. Three oh three.
Speaker 6: Seven one three talk seven one three eight two five
Speaker 6: five Okay. Denverregen dot com is treating neuropathy. It is
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Speaker 6: You don't pay a cent until you're content. Time for
Speaker 6: an insurance check up free no obligation. In comparison, call
Speaker 6: Compass insurance paying too much your coverage at dozens of
Speaker 6: insurance companies. Find out now three oh three seven seven
Speaker 6: to one help. You'll think you're his only customer when
Speaker 6: you choose Frank durand the real estate man dot Com
Speaker 6: to list your home with Remax Alliance three oh three
Speaker 6: nine two zero sixteen twenty two.
Speaker 3: Hi Tom Archino here, Welcome to this show.
Speaker 6: Harry wants to talk about or Harry has an issue
Speaker 6: with the house rental management coming.
Speaker 3: Let me explain something with rentals right now.
Speaker 6: Okay, we've had I'm gonna give you the history because
Speaker 6: I do have history in essence, even though Harry might
Speaker 6: not be calling about this. This used to be a
Speaker 6: state where being a landlord was easy. You could take
Speaker 6: advantage of renters, and I would rail against it because
Speaker 6: I thought it was unfair. Tenants basically had no rights whatsoever.
Speaker 6: No no one enforced any habitability, No one enforced anything.
Speaker 6: Deputy Bow, I think you're probably among us have the
Speaker 6: highest number of rental homes in the rental business. And
Speaker 6: I'll bet you you can attest to the fact that
Speaker 6: twenty years ago there were no rights for your tenants.
Speaker 10: Right, No, it was.
Speaker 16: It was pretty much. The landlord was in control of everything.
Speaker 3: Right, and if you were a bad landlord.
Speaker 6: If you were a bad landlord, no one really came
Speaker 6: and said, hey, naughty landlord, you better do better than this.
Speaker 3: They just never did. So you got away.
Speaker 6: And I'm not saying you, but when you're a bad landlord,
Speaker 6: you got away with it. And if you complained about
Speaker 6: something and you went to the health department and said, hey,
Speaker 6: I think this issue is unsafe. We even had cases
Speaker 6: where the health department would red flag the property and
Speaker 6: the person had to move, but they didn't make the
Speaker 6: landlord make improvements. The landlord waited a few weeks and
Speaker 6: rented to someone else.
Speaker 10: Yep.
Speaker 3: It was ridiculous.
Speaker 10: Okay, never fixed the problems.
Speaker 16: So in a way, Jack, it's good that tenants have
Speaker 16: more or I don't like if I'm glad tennis had
Speaker 16: more rights, but it's just because here's.
Speaker 6: What I want to talk about that then it went through.
Speaker 6: I think a big shift happened during COVID where ten
Speaker 6: is starting getting more and more rights. But it might
Speaker 6: have happened a little before that, but it was more
Speaker 6: like very subtle.
Speaker 3: But after COVID, there were a lot of lot.
Speaker 6: Of emphasis put on standards of habitability.
Speaker 3: What does that mean?
Speaker 6: That means that your home must have certain standards to
Speaker 6: be rentable. And if you don't have those standards, there
Speaker 6: is a way to get out of the lease or
Speaker 6: to withhold rent money. Now, most people do it the
Speaker 6: wrong way. That's why I did a social media post
Speaker 6: on how to do it the right way, and the
Speaker 6: only way is the right way.
Speaker 3: Now.
Speaker 6: Now it got to a point where it's almost ridiculou
Speaker 6: lists the other way I mean, but at least so
Speaker 6: the pendulum swung from too many landlord rights to too
Speaker 6: many tenant rights somewhere in between.
Speaker 3: There's got to be an understanding.
Speaker 6: Bo As a landlord who's very seasoned and you have
Speaker 6: many properties, I can ask you things like this, what
Speaker 6: do you think would be fair for tenants and landlords
Speaker 6: when it comes to habitability?
Speaker 16: Well, you're right, the tenants just have too much going
Speaker 16: for them now. And I know in Denver a lot
Speaker 16: of landlords they're just packing up and selling their properties.
Speaker 16: And that's a detriment to the city County Denver folks,
Speaker 16: because there's just going to be less rentals out there.
Speaker 10: I'm thinking I would like to get out of it.
Speaker 16: There's it's just too much for the tenants and the landlords.
Speaker 16: With now that are making landlords become have real estate licenses,
Speaker 16: they want them to do inspections. Instead of a three
Speaker 16: day notice, it's a ten day notice. And then if
Speaker 16: you want to do something with your property, you have
Speaker 16: to find another find a living space for the tenant.
Speaker 16: It's just really hard to get tenants evicted. And people
Speaker 16: don't understand landlords. A lot of people think they're filthy
Speaker 16: rich people. But we have mortgages. You know, it's a
Speaker 16: small business.
Speaker 3: No, no, no, I know most landlords.
Speaker 6: Most landlords are doing investments on the side and they're
Speaker 6: not big.
Speaker 3: Rich, wealthy people.
Speaker 6: Okay, let's go to Harry about a rental management company.
Speaker 6: By the way, rental management companies sometimes are the biggest problem,
Speaker 6: not the landlord themselves. These management companies sometimes to bite
Speaker 6: off more than they can chew, and they're not good
Speaker 6: management companies.
Speaker 3: Harry, explain your situation.
Speaker 19: All right, My son rent and the house he's deaf,
Speaker 19: he rented. He's in in there about to three years
Speaker 19: and he just moved out and we just got this
Speaker 19: security deposit returned. And there's a number of charges on
Speaker 19: there that I think are bogus, uh, and I just
Speaker 19: want to run them through you to see what I
Speaker 19: can do. Number one, Okay, charge him? Yeah, all right.
Speaker 19: Number one, they've charged him to replace all three outside locks,
Speaker 19: and when he left they're serviceable. I understand about replacing
Speaker 19: Loxton you go over one tenant because I used.
Speaker 15: To rent house.
Speaker 19: So what I'm planning on doing is writing a letter
Speaker 19: confesting this. And then I also they are charging for
Speaker 19: when they moved in. There's a place in the backyard
Speaker 19: that was just a stand, and now they're going to
Speaker 19: charging him three hundred and seventy five dollars to fix that.
Speaker 19: Then I don't know whether the three hundred and seventy
Speaker 19: five dollars is to have it fixed or they just
Speaker 19: brought chemicals, or whether they have chemicals. So I just
Speaker 19: want to know. Do you think I have a plan
Speaker 19: a good reason why, particularly for the three locks?
Speaker 5: All right?
Speaker 6: Hold on, Harry, here's the bottom line. First and foremost,
Speaker 6: I want to make sure they did it correctly. How
Speaker 6: long did it take for them to return the deposit
Speaker 6: or the remaining deposit with the explanation?
Speaker 3: When did they do that.
Speaker 19: Within twenty days after they moved out.
Speaker 6: Okay, so they did that correctly. Now, yes, did they
Speaker 6: itemize each item?
Speaker 19: Well, the item says this has three lock, change, replaced
Speaker 19: window blinds, installed bedrooms or not. I understand about those
Speaker 19: two they and because they were wrong. And then as
Speaker 19: far as the were the trampoline and then she says
Speaker 19: it was trampoline. Trampoline was never over this brown spot. Now,
Speaker 19: my son did not take any pictures of that when
Speaker 19: they moved in, but according to his wife it was
Speaker 19: it was just stand when they moved in, and they
Speaker 19: just said weeds, grass missing and trampoline and dogs three
Speaker 19: seventy five.
Speaker 6: And okay, now, how much are they charging for the locks?
Speaker 6: How much are they charging for the locks?
Speaker 19: It's all ump together, the three locks, the two window blinds,
Speaker 19: and he installed the bedrooms a total of five hundred
Speaker 19: and eighty four dollars.
Speaker 6: Well, Harry, I'm going to give you my first blush answer,
Speaker 6: and that doesn't sound like they're trying to take advantage
Speaker 6: of anyone.
Speaker 19: But my question really locks.
Speaker 3: Why it's okay, I do have a bow.
Speaker 16: I'll tell you what I go ahead, we do, Harry,
Speaker 16: as a landlord, I would never charge a tenant to
Speaker 16: replace the lock, but we would probably charge to change
Speaker 16: the lock, which is a lot les as have been
Speaker 16: replacing a whole lock set, so.
Speaker 3: You may yeah.
Speaker 6: What I don't understand is why are why are they
Speaker 6: replacing them?
Speaker 3: To begin with?
Speaker 16: I can tell you why, Tom, because if the Tennis
Speaker 16: do not return all the keys to us, we have
Speaker 16: to for the safety of the new tenant coming in.
Speaker 19: They were given two keys and they replaced They replaced
Speaker 19: two keys. Now I understand I used to rent and
Speaker 19: when someone moved out, I would change the locks just
Speaker 19: for the security of the new renter. But I've never
Speaker 19: charged the people leaving to replace those locks. That was
Speaker 19: something that I figured as a responsibilit landlord, it was
Speaker 19: my responsibility to make the security of the new renters.
Speaker 6: Okay, right, But here's what you called about. You called
Speaker 6: for our opinion, but also for what you would do.
Speaker 6: And here's how you're handling it. I mean, here's how
Speaker 6: I would handle it, and Harry, you're going about it
Speaker 6: the right way. What you do is itemized specifically the
Speaker 6: parts that you feel well he should not be responsible
Speaker 6: for and why, and then simply ask for that amount
Speaker 6: of money back. If they do not respond, then you
Speaker 6: take them to small claims court. You're not going to
Speaker 6: have a treble damages situation here because they did everything correctly.
Speaker 3: But you will be able to get that back.
Speaker 6: If the court agrees with you, and it's right within
Speaker 6: small claims court. So you would have to figure out
Speaker 6: what part of that amount of five hundred dollars is
Speaker 6: for the three locks. For example, if it's three hundred dollars,
Speaker 6: then you sue for three hundred. But first you have
Speaker 6: to itemize and send it back to them, and you
Speaker 6: have to say I want this return. I do not
Speaker 6: believe we should be as a tenant responsible for replacing locks.
Speaker 6: Now here's what I don't understand, and I still don't
Speaker 6: understand the reason they gave. Did they say they needed
Speaker 6: to rekey everything and they could not re keep.
Speaker 3: Them or they were not serviceable?
Speaker 6: What reason did they give for the replacement?
Speaker 19: There was no reason. It just said replaced the locks.
Speaker 19: And they charged two hundred and seventy dollars for labor,
Speaker 19: and then three hundred and fourteen dollars for the three
Speaker 19: locks and two window blinds and a door handle, which
Speaker 19: that's all I want, and I give one.
Speaker 3: Go ahead, doctor, go ahead, doctor, I.
Speaker 1: Can't just to give my point of view, How do
Speaker 1: they know that your son did not make copies of
Speaker 1: the keys?
Speaker 5: Yeah?
Speaker 6: But does every landlord charge for locks? I mean, that's
Speaker 6: what I'm getting at. You're right, Doc, there's no way
Speaker 6: to know that. But under that reasoning, then every landlord's
Speaker 6: your charge for every lock every time someone moves Well,
Speaker 6: I don't know if they can. Bo.
Speaker 10: Yes, Bo.
Speaker 6: Let me ask you, Bo, You've been in the business
Speaker 6: long enough.
Speaker 3: What do you think would happen?
Speaker 6: Do you think landlords have a right to charge for
Speaker 6: new locks.
Speaker 10: In certain situations?
Speaker 16: Yes, if there's a problem tenant, a lot of people
Speaker 16: going in and out.
Speaker 10: Like I said, we.
Speaker 16: Didn't get all of our original keys back, we would
Speaker 16: change the locks. In fact, we would change not change
Speaker 16: the locks, change the keys, the pins and the lock.
Speaker 16: But I've never charged the tenant and unless there was
Speaker 16: some extraordinary circumstance.
Speaker 6: Listen, I think it's going to be a case by case.
Speaker 6: It's going to be a case by.
Speaker 16: Case, I think, and just say, hey, how about we
Speaker 16: just split the lock deal?
Speaker 10: You know, I don't think they should, or you.
Speaker 6: Just say look, or just Harry start out by saying,
Speaker 6: you know, as your son right for him.
Speaker 3: They're not going to talk to you that.
Speaker 6: I do not believe I should be responsible for replacing
Speaker 6: the locks period. I want that portion of the deposit
Speaker 6: returned to me within ten days.
Speaker 3: That's it. Okay.
Speaker 6: If you don't get a response, go to small claims court.
Speaker 6: I think personally that it's not unreasonable, and probably the
Speaker 6: landlord's gonna say it was for safety and security, and
Speaker 6: I think they're gonna win. But that's what I would
Speaker 6: do if that's what you're asking, and it's not.
Speaker 3: It's not uncommon.
Speaker 6: A lot of people protest money being withheld, A lot
Speaker 6: of people do it. I'm Tom Martinez three O three
Speaker 6: seven one three eight two five five. Go with a
Speaker 6: sure thing Denver's best roofer Excel Roofing dot com. You
Speaker 6: don't pay a cent until you're content. Time for an
Speaker 6: insurance checkup free, no obligation. In comparison, call Compass Insurance
Speaker 6: paying too much your coverage at dozens of insurance companies
Speaker 6: find out now three oh three seven seven to one help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate Man dot com to your home
Speaker 6: with Remax Alliance three three nine two zero sixteen twenty two.
Speaker 6: Hey Tom Martino here, Welcome to the show three three
Speaker 6: seven to one three talk. So Jay has a comment
Speaker 6: on locks in rentals. One guy called and said, my
Speaker 6: son is being charged to replace all three locks.
Speaker 3: In the rental. Is that fair? Well?
Speaker 6: Can you first of all? Can you re key locks?
Speaker 6: If you can? I don't know why they would replace them, bo.
Speaker 6: Why don't they re key them instead of replacing them?
Speaker 16: Well, they may maybe because of the fact you could
Speaker 16: go to home depot and buy a brand new lock set,
Speaker 16: whereas if you had to retire a lock smith to
Speaker 16: make a service call to do a rekey.
Speaker 3: Maybe it might be to just replace them.
Speaker 16: Nowadays, yes, because you can buy the lock set at
Speaker 16: home deeple for about maybe twenty five dollars. If you
Speaker 16: have a locksmith involved, you're probably looking at one hundred
Speaker 16: and fifty dollars charge.
Speaker 3: You know, the overall charge for everything they did there.
Speaker 6: It doesn't sound like a landlord looking to get rich.
Speaker 16: I think a sparable to this landlord didn't take advantage
Speaker 16: of Harry five hundred and eighty four dollars. That's about
Speaker 16: something I would true. I mean, he's not charging him
Speaker 16: fifteen hundred or withholding his deposit. I think what he
Speaker 16: did was fair.
Speaker 6: Jay, you have a comment on the lock situation.
Speaker 3: Go ahead, j I.
Speaker 5: Do a couple.
Speaker 24: I'll start with a question you asked, can you repay
Speaker 24: a lock?
Speaker 5: Yes?
Speaker 24: If you used the light locks, it's a real simple process.
Speaker 24: You just slide a little thing in there, put a second.
Speaker 3: Key in, Okay, pull it out, all right, key box.
Speaker 24: But it's another contract man. Did you find something said
Speaker 24: I'll buy new locks when I move out?
Speaker 5: Or did you not?
Speaker 3: That's a good point. That's a good point.
Speaker 6: What does the least say about security deposit applications? I'm
Speaker 6: running out of time, Shave you have more, Hang on,
Speaker 6: we got more show coming up, another hour of the
Speaker 6: Troubleshooter Show. Go with a sure thing Denver's Best Roofer
Speaker 6: Excel roofing dot com. You don't pay a cent until
Speaker 6: you're content. Time for an insurance checkup free, no obligation.
Speaker 6: In comparison, call Compass insurance paying too much your coverage
Speaker 6: at dozens of insurance companies. Find out now three all
Speaker 6: three seven to seven to one.
Speaker 3: Help.
Speaker 6: You'll think you're his only customer when you choose Frank
Speaker 6: durand the real estate man dot Com to list your
Speaker 6: home with Remax Alliance three all three nine two zero
Speaker 6: sixteen twenty two.
Speaker 2: Rip need so you don't have come runnious as fast
Speaker 2: as we can. Shoot 's gonna help man.
Speaker 17: This is the Troubleshooter Show. No, Tom Martine, what.
Speaker 14: Can we do for you?
Speaker 6: I asked that question every day, been asking it for
Speaker 6: fifty years, forty five of those in Denver, the longest
Speaker 6: running talk show on radio with the same host still
Speaker 6: on the air.
Speaker 3: That's right, and thank.
Speaker 6: God for my health. You know, obviously I've had my challenges.
Speaker 6: If you're just tuning in, I was diagnosed with pancreatic cancer,
Speaker 6: and it was so remarkable that although that's a shot
Speaker 6: in the in the gut, right, oh my god, pancreatic cancer.
Speaker 3: We know the fatality rates.
Speaker 6: I don't want to bump people out, especially those who
Speaker 6: are suffering through it.
Speaker 21: Mind happened to be a very very very rare case
Speaker 21: of total operability, isolation and extraction.
Speaker 6: I was declared one hundred percent cancer free after a
Speaker 6: nine hour surgery and the pathology came back the same.
Speaker 6: I am now on the road to recovery and I
Speaker 6: thank everyone for their kind wishes. I just give that
Speaker 6: update every now and then. I don't want to make
Speaker 6: the whole topic about this, but I do want to
Speaker 6: say this. I have an email address called help at
Speaker 6: troubleshooter dot com and it's usually for consumer problems, and
Speaker 6: I still want it to be for consumer problems. But
Speaker 6: there's something that I truly want one to know, and
Speaker 6: I mee absolutely positively one hundred percent. If you are
Speaker 6: going through chemotherapy or cancer treatment and you have non
Speaker 6: medical questions and concerns about things, just little things, just
Speaker 6: trust me. I don't have to go over them. If
Speaker 6: you're going through it, you're going to know that there's
Speaker 6: going to be a lot of things. And you want
Speaker 6: a perspective from somebody who's gone through it and still
Speaker 6: recovering and all of that. You write to that email
Speaker 6: address and I will answer you. I'll even call you
Speaker 6: if you want, and we can talk about it. I
Speaker 6: just want you to know that I found it a
Speaker 6: little difficult to find people that I could talk to,
Speaker 6: so I said, you know what, if I get through this,
Speaker 6: I want people to be able to write to me
Speaker 6: and ask me questions. And I'm going to help them.
Speaker 6: It could be a simple question like what do you
Speaker 6: do when this happens? Or what do I do about this? Again,
Speaker 6: I'm not going to get into the details because you
Speaker 6: know what your situation is calling upon you. So anyway,
Speaker 6: that is a way that you can get a hold
Speaker 6: of me. Also, you can text me and you can
Speaker 6: text me about consumer problems. You can text me about
Speaker 6: financial investing of course for my Wave eight wealth management.
Speaker 6: You can text me about cancer treatment, chemotherapy or any
Speaker 6: kind of issues you might be having. And you want
Speaker 6: another perspective from somebody who's going through it with you,
Speaker 6: here's the number seven four seven nine nine nine fifty
Speaker 6: two eighty seven four seven nine nine nine fifty two
Speaker 6: eighty Okay. Jay was talking about locks, and of course
Speaker 6: you can rekey lock. Nobody cares how you do it.
Speaker 6: You can re key locks, he said. So you can
Speaker 6: reke a lock, you don't have to replace him. Some
Speaker 6: people like Bo said, Hey, as a landlord, I can
Speaker 6: tell you that many times it's cheaper just to go
Speaker 6: buy a cheap lock and replace it. So the whole
Speaker 6: point was why was this guy charged for new locks
Speaker 6: when he moved out? Have you ever rented and were
Speaker 6: you ever charged for new locks? You know, I'd never
Speaker 6: even thought about it before. I don't think I've ever
Speaker 6: been in back in the day when I was renting,
Speaker 6: I was ever charged for stuff like that. But in
Speaker 6: any case, somebody else mentioned security deposits.
Speaker 3: What they said was.
Speaker 6: A security deposit supposed to be for non payment. Some
Speaker 6: people call it a damaged deposit.
Speaker 3: What exactly is it?
Speaker 6: It can be both, damages can be nonpayment. So bottom
Speaker 6: line is this, when you sign a lease, in the lease,
Speaker 6: are the terms and conditions of that security deposit?
Speaker 3: Okay, today's car day.
Speaker 6: By the way, we have Kevin Calkin with us from
Speaker 6: Sheridan Autotech, Jefffick from Camera Transmission, and.
Speaker 3: We have questions for them. I got some texts for them.
Speaker 6: We also have Deputy Bow in the studio, and I
Speaker 6: believe Deputy d Or did he step out?
Speaker 3: Oh there?
Speaker 6: Okay, good Deputy d. She left your name off the
Speaker 6: call sheet. I think she's snubbing you. I don't know why,
Speaker 6: or maybe just won too many mimosas for her.
Speaker 3: You guys are supposed to watch us. I noticed you
Speaker 3: guys didn't get Tom.
Speaker 18: I have him on because he's got a follow up,
Speaker 18: not because I'm listing all the dummies.
Speaker 6: Okay, So, oh, Deputy Bow is a follow up?
Speaker 3: Okay. So this was a call.
Speaker 6: From April sixteenth, HVAC Jennifer. Thank you for all that
Speaker 6: information that helps me. So what's going on with Jennifer?
Speaker 6: What was the situation?
Speaker 16: Is she on or is no? She's not, Tom, I
Speaker 16: just wanted to follow up. If you recall, she did
Speaker 16: call on April sixteenth, she called into this show. She
Speaker 16: was if you remember she talked to you, she was
Speaker 16: having problems trying to get an HVAC company to come out.
Speaker 6: She said that the HOA fees were too high and expensive,
Speaker 6: and she's buying a smaller First of all, was she
Speaker 6: buying or renting?
Speaker 16: No, she bought the property and she wanted to do
Speaker 16: put in add on air conditioning, a condensing unit. She
Speaker 16: called a couple of companies and they wouldn't even come
Speaker 16: out and look at it because it was a condo.
Speaker 6: Yeah, it's very difficult to get people to work on condos, right.
Speaker 10: So what we did.
Speaker 16: I did a little research, went on a referral list,
Speaker 16: called a couple people. I told her to give Smith
Speaker 16: Plumbing and Heating a.
Speaker 10: Call down on Colorado Springs.
Speaker 16: They have very good reviews and actually talk to them first,
Speaker 16: and Jennifer called me a couple of weeks ago. They
Speaker 16: did come out. The sales or the estimators named Brad.
Speaker 16: He was very professional, gave her a very good price
Speaker 16: I think was middle of the road. But the main
Speaker 16: thing is they had no problem installing a unitary air
Speaker 16: conditioning system in the condo.
Speaker 10: And she was very pleased with our referral for her,
Speaker 10: and she's happy enough to.
Speaker 6: Say, why do companies have such a problem with.
Speaker 3: Condos and town homes like that?
Speaker 6: I mean because like Plumbline Services fix at twenty four
Speaker 6: to seven, a lot of our good companies they will
Speaker 6: not work on on what do you call it congregate
Speaker 6: living or or yeah, the condominium Well, I.
Speaker 3: Don't know what what is it? What is it emptying?
Speaker 3: Is it?
Speaker 6: Is it the I mean, the units could be totally
Speaker 6: independent and they still don't want to work on them.
Speaker 16: Well, yeah, I'm sure you have to get permission from
Speaker 16: the HOA, and some hoas require you come to the
Speaker 16: HOA meeting to discuss it the installation, and then you're
Speaker 16: penetrating you know, other tenants, walls and roofs, and it's
Speaker 16: just it's just a pain and a bot two. I mean,
Speaker 16: it's just a lot more involved because you have to
Speaker 16: get the HUA involved Normally, because you're installing.
Speaker 3: Something, there's a lot more liability.
Speaker 6: I would imagine if if a neighboring unit says, hey,
Speaker 6: you screwed up this while you were doing it, and
Speaker 6: then they get into all of that, and.
Speaker 16: Then you get the letter from the HUA three months
Speaker 16: after the installation stating that you shouldn't installed it because
Speaker 16: it's hay or common property. I understand why companies don't
Speaker 16: want to do it. But Smith, all right now.
Speaker 3: Tammy, Tammy's on the line.
Speaker 6: But bet, Deputy Bow, thank you very much for looking
Speaker 6: into this.
Speaker 3: Appreciate it very much. Deputy Bow.
Speaker 6: Is also an accomplished landlord, and that's really saying something, BO.
Speaker 6: I'm telling you, being a landlord in Denver is no
Speaker 6: longer attractive or in Colorado. And that's why Vestera Turnkey
Speaker 6: is doing so well helping people in other states, you know,
Speaker 6: helping them buy in pockets around the country where appreciation
Speaker 6: is going strong. Landlord rights are strong, rents are strong.
Speaker 15: BO.
Speaker 6: If you were getting into the rental business, would you
Speaker 6: look at Colorado right now.
Speaker 16: Absolutely not Colorader's just there's just too many rules and
Speaker 16: regulations and everything is priced out so high. In fact,
Speaker 16: was when my leasees come up at tenants, I'm going
Speaker 16: to be ten ten thirty one property. My property is
Speaker 16: into Vista because he has a very good plan.
Speaker 6: And in fact, I believe you and I already did
Speaker 6: one together, didn't we.
Speaker 10: Yeah, we did the Visterra two LLC.
Speaker 5: Yep.
Speaker 10: I'm very happy with.
Speaker 6: So what I've been doing for people who want to
Speaker 6: do Vestera turnkey but they don't want to do the
Speaker 6: whole thing. There's nothing wrong with doing the whole thing.
Speaker 6: It's wonderful, but you got to take out a loan,
Speaker 6: and you got to go on the hook for the
Speaker 6: loan and all that. But still it pays for it.
Speaker 6: It's a good investment, don't get me wrong. But some
Speaker 6: people don't want to do the loan. They don't want
Speaker 6: to have a loan in their name, they don't want
Speaker 6: to be responsible for that. But they want to have
Speaker 6: a partial investment in one of these real estate ventures
Speaker 6: from Vestera Turnkey, and I've been helping them do that
Speaker 6: through my financial connections as a financial advisor. I was
Speaker 6: able to put together some plans where they can be
Speaker 6: part of it and take a smaller percentage of ownership
Speaker 6: and still get a taste of that return.
Speaker 3: So it's a really good plan.
Speaker 6: I can also help people who have retirement money they
Speaker 6: want to invest in fact, that's really something to be said.
Speaker 6: There are so many people that have retirement money just
Speaker 6: sitting there now it's making maybe a decent return.
Speaker 3: You know, if it ain't broke, don't fix it.
Speaker 6: But so many people want to be more active with
Speaker 6: their retirement accounts, but they're not allowed to be because
Speaker 6: you have very severe restrictions when you use retirement money.
Speaker 6: We have been able to help people through our system
Speaker 6: use their retirement money for not just THEESTERA, but for artwork,
Speaker 6: for other kinds of investments. So if people find an
Speaker 6: investment that they believe in and they want to use
Speaker 6: retirement money, give us a call and again you can.
Speaker 6: You can call me or text me at seven four
Speaker 6: seven nine nine nine fifty two eighty, or you can
Speaker 6: call Wave eight directly three ozho three seven seven to
Speaker 6: one help seven seven one four three five seven Tammy.
Speaker 6: You have a question about a headliner, you know it's
Speaker 6: a good question, by the way, it is a very
Speaker 6: good question.
Speaker 3: Go ahead, thank you.
Speaker 25: Well, you know, I've got a I've got a car
Speaker 25: that I love more than anything, and it's beautiful and
Speaker 25: it just had some work done on her because of
Speaker 25: tree branch foul on her. And uh, now it's all
Speaker 25: pretty on the outside, but it's a little dingy on
Speaker 25: the inside because she's fifteen sixteen years old. And my headliner,
Speaker 25: I am noticed, and he has marks on it, you know,
Speaker 25: because I have dogs and stuff like that, and there's
Speaker 25: marks on my headliner. And I don't know the bettory
Speaker 25: to clean that. Do you use a steam cleaner? Do you?
Speaker 22: You know?
Speaker 3: Do people do it for you?
Speaker 25: I don't know.
Speaker 6: I know there are auto detailing companies. Now what kind
Speaker 6: of car is this?
Speaker 25: Uh it's a twenty ten Lexus RX three hundred, three
Speaker 25: fifty I'm sorry, three fifty.
Speaker 3: Alexis r X three fifty mm hmm. That's a nice car,
Speaker 3: thank you.
Speaker 25: I bought her in two thousand and nine, was born
Speaker 25: in two thousand and nine, branded as a twenty ten,
Speaker 25: and I love her, and she has one hundred and
Speaker 25: ten thousand miles on her and I want to keep
Speaker 25: her for the rest of my life. So I would
Speaker 25: like to have my headliner done. I'd like to know
Speaker 25: how that.
Speaker 3: Okay, how do you do?
Speaker 6: There are auto detailers, you know, Kevin, I don't know
Speaker 6: if you come across detailers or Jeff fill or bou
Speaker 6: or Dmitri Dimitri. I don't know if you would ever
Speaker 6: use one, because you're so meticulous yourself. But Deputy Doc,
Speaker 6: I know some detailers who can do it. But the
Speaker 6: question is yah, no, no, no. They in fact, they
Speaker 6: have very special ways of doing it. It takes a
Speaker 6: let me tell you why. It takes special care. You
Speaker 6: don't want it to absorb chemicals and stuff in there
Speaker 6: and sit in there and then it settles back out
Speaker 6: and you get something called weeping, and you get actually
Speaker 6: the spot can come back again.
Speaker 15: It.
Speaker 6: You know, there are some extraction methods steam extraction where
Speaker 6: you have used a light steam but as it puts
Speaker 6: the steam in, it sucks out the stain.
Speaker 3: But you don't want to use like a carpet cleaner.
Speaker 6: If I look at referral tostock, I'm trying to see,
Speaker 6: I don't know if this kid ever came on the
Speaker 6: referral list. He's a really good kid. I'm looking up
Speaker 6: right now auto detailing. Help me out, guys, if you
Speaker 6: can come across detailing.
Speaker 3: But I think that there was one I didn't know it.
Speaker 25: Could I just spray like just light spray alcohol on
Speaker 25: it or rock die?
Speaker 3: Guys, what do you think you could?
Speaker 8: You could create a bigger problem by by just introducing chemicals.
Speaker 5: I'd be concerned.
Speaker 25: Yeah, it's worth I'm asking is because you know how
Speaker 25: when you have a bunch of miller Mas and they leave.
Speaker 15: Those red spots on, yes, like I live.
Speaker 25: In Milmoth's land and uh, they're getting ready to come.
Speaker 25: But anyway, I learned I had a motor home with
Speaker 25: accordion shade. You know they go up and down, and yeah,
Speaker 25: they would get in there. And then in the spring
Speaker 25: when I opened up mic even though it was in
Speaker 25: a garage and covered, oh god, i'll have Millimize in there. Well,
Speaker 25: I learned that if I just sprayed hydrogen peroxide on
Speaker 25: those spots on my blinds, it just vaporized away. But
Speaker 25: I'm afraid to do that on my car.
Speaker 3: Yeah, I can see why.
Speaker 8: And if you do try, you got to try a
Speaker 8: small corner spot that you're not going to see. Make
Speaker 8: sure it doesn't stay in or beat it.
Speaker 25: You know, I don't have a small corner spot where
Speaker 25: it's dirty. You know, I have a dirty above the
Speaker 25: back windows and uh you know, right behind the drivers
Speaker 25: in the passenger seat. And that's just because.
Speaker 22: My husband when he was alive, okay.
Speaker 25: You know, we said we gave the dogs treats, and
Speaker 25: we would reach back to give them the treats and
Speaker 25: inevitably the food would hit the top and then it
Speaker 25: would go to the dog's mouth or whatever.
Speaker 6: I got the I got this place. I got this
Speaker 6: place that I've used for my vehicles that does a
Speaker 6: great job.
Speaker 3: It's called O C. Detailing. You know.
Speaker 6: OCD is an expression we use for people or over
Speaker 6: the top with with organizing and cleaning. So he named
Speaker 6: his business O C Detailing. It's really he's a great
Speaker 6: young man. He'll do I this guy'll do a great job.
Speaker 6: So it's I'm gonna give you the number. They have
Speaker 6: five star ratings all over the place O C Detailing
Speaker 6: OC Detailing, and his number is seven to zero six four, eight, eight,
Speaker 6: two nine two. God, does he do a great job
Speaker 6: for me. He can do inside, outside, he can do
Speaker 6: a whole detail.
Speaker 3: He can do part.
Speaker 6: But one thing I want to tell you give him.
Speaker 6: Let him give you a price for the whole thing,
Speaker 6: and then the one thing. And I'll tell you why,
Speaker 6: because part of the price you get is for him
Speaker 6: to come and set up and mobilize. Because they're more
Speaker 6: they come to you, So part of the price is
Speaker 6: getting there and setting up. So what I'm saying is
Speaker 6: you may want to have more than just the headline
Speaker 6: or done once he goes through that trouble, but get
Speaker 6: a price for both. Is he is really a good kid.
Speaker 6: I'm telling you I love he came out of high
Speaker 6: school and he says, you know what, I do this
Speaker 6: so well? I just wanted to make it a living.
Speaker 3: So he did it.
Speaker 6: He brought on his brother and some friends. They do
Speaker 6: such a great job. So here's the website. It's O
Speaker 6: C D. It's O C Detailing dot COO for Colorado
Speaker 6: so ocdtailing dot co. You'll love him and good luck
Speaker 6: with that car man. I you know, it's wonderful when
Speaker 6: you find something.
Speaker 3: You truly, truly, truly love.
Speaker 6: We got to take a break. I'm Tom Martine Moore
Speaker 6: coming up. Go with a sure thing. Denver's Best Ruffer
Speaker 6: roofing dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance check up free, no obligation comparison
Speaker 6: call Compass Insurance pain too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three seven
Speaker 6: to seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: oh three nine two zero sixteen twenty two. Hey Tom
Speaker 6: Martino here three oh three seven one three talk three
Speaker 6: oh three seven one three.
Speaker 3: Eight two five five. Today is car Day.
Speaker 6: We're trying to solve your problems, answer your questions, take
Speaker 6: your complaints, make your life a little easier. Khome Solutions,
Speaker 6: by the way, has painting pros as well.
Speaker 3: If you're looking for painters.
Speaker 6: That wonderful, dependable, sixty five year old company for windows, siding,
Speaker 6: doors and more also does painting Khwindows dot com.
Speaker 3: Hey, I have a question for Jeff and Kevin.
Speaker 6: They when we were talking about that transmission in that
Speaker 6: older car, they said they heard that it's trouble to
Speaker 6: open up because this guy has an old car and
Speaker 6: he's never had a problem with his tranny. But he
Speaker 6: was told he can stir up trouble if he flushes
Speaker 6: that transmission.
Speaker 3: Any truth to that, guys.
Speaker 5: That's the old wives tale from back in the fifties
Speaker 5: and sixties. I mean, transmissions would usually make it, you know,
Speaker 5: sixty thousand miles before you and then you were yanking
Speaker 5: them out of the car. You know, most people didn't
Speaker 5: think about changing the fluid until they were actually having
Speaker 5: a problem, or you know, they were getting up there
Speaker 5: in mileage and they thought they were going to do
Speaker 5: it some good. So I mean, if you drop the
Speaker 5: pan and everything inside there looks good and there's no
Speaker 5: reason not to move forward, then go ahead and do.
Speaker 3: It, Okay.
Speaker 6: In other words, you don't just avoid it because of
Speaker 6: these wives tales.
Speaker 8: No, no, And nor do you change your fluid to
Speaker 8: solve a problem if you're already having a problem, fluid
Speaker 8: change isn't gonna help.
Speaker 5: No, It's like changing your engine oil to solve a Rodno.
Speaker 3: Exactly, Okay, I get what you're saying.
Speaker 6: How and speaking of a rod knock, I have another
Speaker 6: question here about buying a used car, Kevin. I know
Speaker 6: you do use car uh check ups before they they
Speaker 6: commit but somebody wants to know. They heard that there's
Speaker 6: an engine additive that unscrupulous people use to cover up knocks.
Speaker 3: And how do you know.
Speaker 6: If someone's using one of those additives. When you go
Speaker 6: to look at an older car.
Speaker 8: You almost have to get the ends into a higher
Speaker 8: rpm because what they're using is just an oil thickener.
Speaker 8: I mean, there's no magic there's no magic potion that'll
Speaker 8: you know, keep a rock.
Speaker 3: So it just kind of muffles the sound. It just
Speaker 3: really muffles the sound.
Speaker 5: Just a little bit of it.
Speaker 6: But if you get it up to a high operating
Speaker 6: temperature yep, okay.
Speaker 8: And then get a little high RPM going, you'll hear
Speaker 8: it if it's there.
Speaker 6: Okay, three three Martino three O three sixty seven eight four.
Speaker 3: Rick, he's taught.
Speaker 6: Rick is getting really specific here with an error code.
Speaker 6: My goodness, Rick, go ahead, tell us what's going on?
Speaker 3: Rick?
Speaker 9: Okay?
Speaker 6: Yeah.
Speaker 26: So the car is the twenty eleven Misssubishi Outlander Sport,
Speaker 26: and I have my own little, you know, one of
Speaker 26: the cheap error code readers. And when the check engine
Speaker 26: light keeps coming on, I'll clear it and it comes
Speaker 26: back on within a few days. And what's happening is
Speaker 26: it's the P zero four five six, which says it's
Speaker 26: a small evap leak. So I've replaced the gas cap,
Speaker 26: I replaced the spark plugs, and I've my next thing
Speaker 26: was going to be the Purge valve, but I can't
Speaker 26: get to it myself, so I have to take it in.
Speaker 26: But I just also wanted to know that whenever I
Speaker 26: come to a stop at a stoplight, the engine RPMs.
Speaker 26: It goes down like it's going to die out, and
Speaker 26: then it goes back up, and it keeps doing that,
Speaker 26: and I can actually stop it if I just tap
Speaker 26: the gas paddle a little bit while I'm sitting at
Speaker 26: the stop then it stops.
Speaker 3: Okay, guys, isn't this one of the codes?
Speaker 6: Isn't this one of the codes, guys that can be
Speaker 6: solved with a gas cap?
Speaker 5: Yeah, but he said he already did that. I think
Speaker 5: he's most likely he's most likely on track with that
Speaker 5: purchase with the Perch counster or the Sonoid one or
Speaker 5: the others not closing all the way.
Speaker 6: Okay, what causes that is there is there a way
Speaker 6: to fix it or you just replace it remove replace?
Speaker 26: Yeah, okay, and I'm wondering too. If I can ask
Speaker 26: you guys another question. There's a car that I'm interested in.
Speaker 6: Yeah, hold on and we'll come Hold on. I got
Speaker 6: a little backed up here, and I don't mean well,
Speaker 6: yeah whatever, I got a little backed up here.
Speaker 3: So we'll come back to your second question right after this.
Speaker 6: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance check up free, no obligation. In comparison,
Speaker 6: call Compass Insurance paying too much you're coverage at dozens
Speaker 6: of insurance companies find out now three oh three seven
Speaker 6: to seven to one help. You'll think you're his only
Speaker 6: customer when you choose Frank durand the real estate Man
Speaker 6: dot com to list your home with Remax Alliance three
Speaker 6: oh three nine two zero sixteen twenty two.
Speaker 3: Hey, I'm Tom Martino.
Speaker 6: You're a troubleshooter three oh three seven one three eight
Speaker 6: two five five renew Home Innovations. The most beautiful walking
Speaker 6: showers you're ever gonna find with sheet porcelain, no maintenance,
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Speaker 6: to two thousand.
Speaker 3: Okay, now let's go back to the phones. We got
Speaker 3: a lot of people here.
Speaker 6: Rick, you have an error code, and guys, can you
Speaker 6: finish up with Rick?
Speaker 3: We have a lot of people need to talk.
Speaker 8: Yeah, I thought we did of the perched owner is
Speaker 8: probably right path to go.
Speaker 3: Okay, so remove and replace, yep.
Speaker 26: And I just said, was wanted to run by you
Speaker 26: guys what your opinion is on a I was looking
Speaker 26: at to buy a twenty fourteen super crosscheck hybrid and
Speaker 26: you know, I'll get it checked out and all that stuff,
Speaker 26: but I just wanted to know what that you know,
Speaker 26: what your thoughts were on the CVT in general and
Speaker 26: if I have to worry, yeah, in general, and if
Speaker 26: I have to worry about the battery. You know it's
Speaker 26: got one hundred and twenty thousand miles on it.
Speaker 3: Well, yeah, so you do have to worry about the battery. Yeah,
Speaker 3: absolutely have to worry about the battery.
Speaker 8: Yeah.
Speaker 5: As far as.
Speaker 7: Can that be checked, well, can they check that?
Speaker 3: They can't.
Speaker 6: They can't check them for longevity, they can check them
Speaker 6: for function.
Speaker 3: So here's the problem with batteries.
Speaker 6: It's not like they give you a necessary indication they're
Speaker 6: going unless it's pretty obvious, like it doesn't hold a charge.
Speaker 3: And thisics are getting shorter and shorter and shorter.
Speaker 6: Guys, do you know anyway he can predict the life
Speaker 6: of that battery?
Speaker 8: Not really, but I in my opinion, after ten years
Speaker 8: they're on the decline. So he is definitely in that
Speaker 8: decline phase, you know.
Speaker 6: Now you you really have to factor that in, yes,
Speaker 6: And what does that battery cost to replace?
Speaker 8: I'm not sure of a super I have not that
Speaker 8: familiar with super hybrids.
Speaker 5: He also asked about the transmission. And you know, I've
Speaker 5: said before, in my opinion, I think CV the super
Speaker 5: bu CVT is probably one of the toughest on the market.
Speaker 5: But along with that durability comes tag. You know, the
Speaker 5: event that you do have to replace that transmission, you're
Speaker 5: talking ten or eleven thousand dollars.
Speaker 6: Holy crap, it might be a it might be a
Speaker 6: pass on that vehicle. I want to go to Andrew
Speaker 6: about locks. He has a question on locks. I'm not
Speaker 6: sure if it's house locks, car locks. Andrew, You're up,
Speaker 6: what's going on?
Speaker 9: Andrew, Yeah, I was just kind of going back on
Speaker 9: there what you guys were talking about earlier about the
Speaker 9: if a tenant moves out, if you have to, yeah,
Speaker 9: change out the locks. It seems to me like there's
Speaker 9: a liability there if somebody were to copy the key
Speaker 9: and come back when the new tenant is in there,
Speaker 9: if they entered the facility without breaking in actually and
Speaker 9: with the key, there would be some liability. So that
Speaker 9: seems to me they would have to change out those
Speaker 9: locks when when the lease was up or a new
Speaker 9: tenant moved in. Is that correct or not?
Speaker 6: Andrew, You're correct, You're absolutely correct. It could be negligent.
Speaker 3: But the question isn't so much was it wise to
Speaker 3: change them?
Speaker 6: But who should pay for that? Is it a cost
Speaker 6: of doing business for the landlord?
Speaker 9: I see it should be. I would think it would
Speaker 9: be part of the deposit.
Speaker 6: But okay, and that's exactly what that guy did, Thank you, Andrew.
Speaker 6: But my main deal was I think, the more I
Speaker 6: think about it, change locks, in my opinion, is the
Speaker 6: cost of doing business. I don't think the landlord, each
Speaker 6: choose me the tenant, each tenant should be charged for
Speaker 6: each set of locks, unless you spell it out in
Speaker 6: the beginning. Wayne's got a question on a transmission on
Speaker 6: a sixty eight Chevy truck.
Speaker 3: Wayne, go ahead, Yeah, I got.
Speaker 27: A sixty eight K ten that I want to take
Speaker 27: the five speed manual out and put an automatic in.
Speaker 27: And I've been bouncing between a seven hundred dollars four
Speaker 27: or thh four hundred. I really want the overdrive. I
Speaker 27: don't really go four WORL drive with it. But I
Speaker 27: was reading that the seven hundred R I need a
Speaker 27: special adapt adapter to hook up a two or five
Speaker 27: transfer case.
Speaker 5: Yeah, yeah, definitely anything on that. Yeah, you would have
Speaker 5: to go through someplace like advance adapters. They should, they
Speaker 5: should have one that would actually marry that.
Speaker 15: Okay, you know, do you guys I find go ahead?
Speaker 6: No, I was just going to ask you get a
Speaker 6: lot of trouble when you change out from manual to
Speaker 6: to automatic.
Speaker 5: A lot of trouble.
Speaker 2: No.
Speaker 5: I mean, there's obviously a cost factor involved there, and
Speaker 5: it's a timely up production if you will, so, But
Speaker 5: as far as getting a lot of troubles, as long
Speaker 5: as you you know, right, yeah.
Speaker 27: And then if I get you know, a used transmission
Speaker 27: and bring it to you guys, you can upgrade it
Speaker 27: and give me you know, I probably are going to
Speaker 27: pull a trailer with it too. Occasionally, you can upgrade it.
Speaker 27: What are we looking at on a price on.
Speaker 5: That that's going to be We'd have to take a
Speaker 5: look at the whole project. I can't pull a number
Speaker 5: out of the sky on that one, So we'd have
Speaker 5: to take a look at the whole projects, see what
Speaker 5: we're just see what it is we're starting with.
Speaker 27: Yeah, that was you just mean, I just mean the transmission.
Speaker 5: That just building the transmission itself, you know, depending on
Speaker 5: what we're starting with from you know, going to bones factory,
Speaker 5: and then what kind of upgrades you really decide you want,
Speaker 5: because I mean you literally can spend as much money
Speaker 5: as you like, but doing a decent building not probably
Speaker 5: about time, Probably about twenty four to twenty five hundred.
Speaker 15: Okay, so that's not bad.
Speaker 27: I mean I was looking at the Monster transmissions and
Speaker 27: they're running about twenty seven.
Speaker 5: Yeah, look at monsters reviews before you look at that.
Speaker 3: What's wrong with Monsters, Jeff.
Speaker 5: They've got a very very high failure rate. They are
Speaker 5: terrible on their warranties. Uh, there are complaints about them
Speaker 5: all over the map. You know, we've got something called
Speaker 5: the Transmission Brotherhood where we share information with each other,
Speaker 5: you know, fix each other's problem children. And uh, they
Speaker 5: definitely have a reputation within our world.
Speaker 6: All right, We got more coming up on the Troubleshooter
Speaker 6: Show three o three seven one.
Speaker 3: Three eight two five five.
Speaker 6: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 6: dot com. You don't pay a cent until you're content.
Speaker 6: Time for an insurance checkup free, no obligation. In comparison,
Speaker 6: call Compass Insurance paying too much your coverage at dozens
Speaker 6: of insurance companies find out now three oh three seven
Speaker 6: seven to one help. You'll think you're his only customer
Speaker 6: when you choose Frank durand the Realestateman dot com to
Speaker 6: list your home with Remax Alliance three oh three nine
Speaker 6: two zero sixteen twenty two