WEBVTT 1 00:00:05.400 --> 00:00:15.400 Rips running just as as as we can. 2 00:00:16.199 --> 00:00:19.399 Show Shooter's gonna help coming man. 3 00:00:20.120 --> 00:00:22.280 This is the Troubleshooter Show. 4 00:00:22.920 --> 00:00:27.160 No Tom Martinez, Welcome, Welcome to the only show if 5 00:00:27.160 --> 00:00:31.120 it's kind. We're here to solve problems, answer questions, take complaints. 6 00:00:31.120 --> 00:00:33.920 We're here to make your life just a little bit better. 7 00:00:33.920 --> 00:00:36.880 It's Car Day. I'm the Troubleshooter show Man. Do we 8 00:00:37.000 --> 00:00:40.000 like Car Day? I got my lovely wife, Suzanne sitting 9 00:00:40.039 --> 00:00:42.840 next to me. Then we got We've got a deputy 10 00:00:42.960 --> 00:00:46.560 bo over there getting his headphones going. We've got Kevin 11 00:00:46.640 --> 00:00:49.280 cock and shared and auto Tech. What's going on, Kevin? 12 00:00:50.240 --> 00:00:50.920 Happy Friday? 13 00:00:51.000 --> 00:00:54.880 Happy Friday. Deputy Dmitri right across from me. Good morning, 14 00:00:55.079 --> 00:00:56.880 Jeff Vic Kimber transmission. 15 00:00:56.880 --> 00:00:57.479 What's going on? 16 00:00:57.560 --> 00:01:00.960 Jeff? Day in, day out, same stuff. 17 00:01:01.119 --> 00:01:03.719 Shannon's on the other side of the glass, Kelly answering 18 00:01:03.759 --> 00:01:06.560 your phones. Two lines open, three oh three seven, one 19 00:01:06.640 --> 00:01:08.519 three eight two five five. 20 00:01:08.599 --> 00:01:09.920 That's the only number you need. 21 00:01:10.000 --> 00:01:13.359 You've been ripped off, taking advantage of bad contractor need 22 00:01:13.400 --> 00:01:14.519 help with the landlord? 23 00:01:14.920 --> 00:01:17.200 You get it. Maybe your car was towed illegally. 24 00:01:17.480 --> 00:01:20.239 We deal with problems day in and day out, Unlike 25 00:01:20.359 --> 00:01:22.359 any other show out there. 26 00:01:22.439 --> 00:01:23.719 Period endstory in. 27 00:01:23.719 --> 00:01:27.799 This hour is brought to you by Paul the water Man, 28 00:01:28.200 --> 00:01:30.040 the best for less. I love that he says that, 29 00:01:30.120 --> 00:01:33.159 and he's not kidding. I shopped around big time. He's 30 00:01:33.200 --> 00:01:36.599 got a system right now that gets rid of forever chemicals, 31 00:01:36.680 --> 00:01:41.799 It softens the water, and it makes the chlorine level acceptable. Okay, 32 00:01:41.879 --> 00:01:44.920 it actually does that as well. All three things for 33 00:01:45.000 --> 00:01:48.120 the entire house for less than thirty seven hundred dollars. 34 00:01:48.200 --> 00:01:52.400 To the competition is upwards of fifteen thousand dollars. Paul 35 00:01:52.760 --> 00:01:55.920 loves water. He lives it, he breathes it. He knows 36 00:01:55.959 --> 00:01:59.200 more about it than anybody I know. Paul the water Man. 37 00:01:59.319 --> 00:02:02.799 Check him out waterpros dot Net thirty seven hundred bucks 38 00:02:02.840 --> 00:02:06.519 waterpros dot Net. Now, Fernando, what is going on with 39 00:02:06.599 --> 00:02:10.360 you today? 40 00:02:10.639 --> 00:02:10.840 Yeah? 41 00:02:10.879 --> 00:02:11.439 Can you hear me? 42 00:02:12.400 --> 00:02:14.240 Yes? I can hear you. What's going on? 43 00:02:15.439 --> 00:02:18.360 Yeah? I called the show before it. I was wondering 44 00:02:18.400 --> 00:02:22.199 about my car. I have a twenty eighteen and Kennedy 45 00:02:23.240 --> 00:02:28.039 and I bought it from Dodge Dealership and I had 46 00:02:28.039 --> 00:02:30.400 it for about a year. I bought a warranty at 47 00:02:30.439 --> 00:02:33.719 a on limited warranty is a lifetime warranty. 48 00:02:34.400 --> 00:02:36.120 Well, Fernando helped me out here. 49 00:02:36.159 --> 00:02:40.360 I'm sorry, when did you buy this? The timeframe is 50 00:02:40.520 --> 00:02:41.599 missing me a little. 51 00:02:41.360 --> 00:02:44.919 Bit at a year now from this month. 52 00:02:45.199 --> 00:02:46.599 And who'd you buy it from? 53 00:02:47.719 --> 00:02:49.919 From? Dodge? 54 00:02:50.280 --> 00:02:53.639 Well, what Dodge dealer? Who was it at? 55 00:02:53.840 --> 00:02:56.280 Dodge Autoations from Colorado Springs? 56 00:02:56.400 --> 00:03:00.280 Okay, Dodge AutoNation. You bought this twenty eighteen and fifty. 57 00:03:00.719 --> 00:03:04.199 A year ago, so you bought a. 58 00:03:04.080 --> 00:03:07.280 Warranty at that time with it, right, an extended warranty 59 00:03:07.960 --> 00:03:08.680 after market? 60 00:03:09.719 --> 00:03:10.560 Yeah, okay. 61 00:03:10.599 --> 00:03:14.120 And you said something interesting, it's lifetime. What does that mean? 62 00:03:15.080 --> 00:03:19.479 I said, it's a lifetime warranty. So it's unlimited warranty. 63 00:03:19.639 --> 00:03:21.719 Well, I've never heard of anything like that, but I'll 64 00:03:21.759 --> 00:03:24.400 take it for what it is. Generally, they can call 65 00:03:24.439 --> 00:03:27.879 it whatever they want as far as terms of mileage 66 00:03:27.919 --> 00:03:33.719 and maybe even in terms of length, meaning three years, 67 00:03:33.759 --> 00:03:37.240 five years. But I've never seen one that is unlimited 68 00:03:37.280 --> 00:03:39.840 when it comes to repairs, in other words, that you 69 00:03:39.960 --> 00:03:43.400 generally cap it at five thousand, seven thousand. I've never 70 00:03:43.439 --> 00:03:46.159 heard of an unlimited one. But what's going on with 71 00:03:46.240 --> 00:03:48.919 it now? I assume it's a warranty problem. 72 00:03:49.479 --> 00:03:51.520 Yeah, so it's a warranty problem. So when I was 73 00:03:51.520 --> 00:03:53.280 in I have had the car park to my garage. 74 00:03:53.520 --> 00:03:55.840 In the morning, I woke up it was oil and 75 00:03:55.960 --> 00:03:57.680 Enefrey is built all over the garage. 76 00:03:57.840 --> 00:03:58.479 That's un mean. 77 00:04:00.000 --> 00:04:02.120 I was like, oh, what's going on here? So then 78 00:04:02.560 --> 00:04:04.840 I called the warranty. I called the dogs to play. 79 00:04:04.960 --> 00:04:08.080 Some dealership and I told him about the vehicle. They said, well, 80 00:04:08.120 --> 00:04:11.560 call your warranty so they can toll it to the dealership. 81 00:04:12.599 --> 00:04:14.199 So I said, okay, I'll do that. So I had 82 00:04:14.240 --> 00:04:15.520 it told, I called it warranty. 83 00:04:15.560 --> 00:04:17.439 I had it told the dealership, did you have it 84 00:04:17.480 --> 00:04:18.800 towed back to where you bought it? 85 00:04:20.240 --> 00:04:23.519 And they didn't want it back there. They said, told 86 00:04:23.560 --> 00:04:25.160 it to Infinity because. 87 00:04:24.920 --> 00:04:27.800 Yeah, that's fine. So they towed it to a different dealership. 88 00:04:28.160 --> 00:04:31.959 And then this dealership, I assumed, wants to tear it down. 89 00:04:32.040 --> 00:04:34.399 Did they already tear it down to figure out what broke? 90 00:04:36.240 --> 00:04:38.319 They wanted the permission to tear it down, so they 91 00:04:38.879 --> 00:04:43.639 contacted the warranty. Played yeah, the warranty said they kind of. 92 00:04:43.560 --> 00:04:46.079 Denied it and said all that they denied the tear 93 00:04:46.160 --> 00:04:46.600 down down. 94 00:04:47.399 --> 00:04:50.240 Yeah, yeah, this is very this isn't really a problem. 95 00:04:50.279 --> 00:04:52.199 I'm going to have one of these two kind of 96 00:04:52.240 --> 00:04:54.240 explain it to you. But we get this call all 97 00:04:54.319 --> 00:04:55.240 the time, guys. 98 00:04:55.639 --> 00:04:55.879 Yeah. 99 00:04:55.920 --> 00:04:59.040 Basically, with insurers and warranties, they need to know the 100 00:04:59.079 --> 00:05:01.759 cause of failure before they can commit to a repair. 101 00:05:02.480 --> 00:05:05.000 So whatever it costs to get to the cause of 102 00:05:05.079 --> 00:05:07.040 failure is on the customer period. 103 00:05:07.120 --> 00:05:07.839 That's all of them. 104 00:05:07.879 --> 00:05:11.920 And if the warranty actually covers whatever the cause was correct, 105 00:05:12.000 --> 00:05:14.480 then they pay for the teardown. Yes, but what the 106 00:05:14.600 --> 00:05:17.160 dealership is saying is we don't want to tear it 107 00:05:17.199 --> 00:05:20.560 down and not get paid by the warranty company nor you. 108 00:05:21.000 --> 00:05:23.480 So that's why. And not just you, but and not 109 00:05:23.600 --> 00:05:25.000 just the warranty. 110 00:05:24.560 --> 00:05:26.480 You have, every warranty does it? 111 00:05:26.560 --> 00:05:27.040 Every one? 112 00:05:27.120 --> 00:05:30.399 Everythingles it? Jeff, do you concur Oh yea one hundred percent. 113 00:05:30.480 --> 00:05:32.759 You know, when doing transmissions, most of the time we 114 00:05:32.879 --> 00:05:35.800 have to tear it down. So it's a common place 115 00:05:35.839 --> 00:05:39.800 for us to get authimization from the consumer and explain 116 00:05:39.839 --> 00:05:41.560 to them, just like you're saying here that Hey, once 117 00:05:41.600 --> 00:05:43.759 they determine that you haven't been putting peanut shells down 118 00:05:43.800 --> 00:05:47.079 the dipstick, yeah, then you know, and this is a 119 00:05:47.120 --> 00:05:50.959 warrantable item, they will assume that responsibility less any deductibles 120 00:05:51.079 --> 00:05:53.439 or things that may not be covered sometimes things like 121 00:05:53.480 --> 00:05:54.519 fluids and filters. 122 00:05:54.959 --> 00:05:56.800 Hey, guys, give me an idea and then I'll go 123 00:05:56.879 --> 00:06:01.040 back to you. Fernando on a transmission teardown, just average job, Jeff, 124 00:06:01.360 --> 00:06:04.720 under a warranty situation like this, how much generally are 125 00:06:04.759 --> 00:06:08.120 you trying to get get approval from I do it. 126 00:06:08.040 --> 00:06:11.120 Differently than most transmission shops. They you know, the laws 127 00:06:11.120 --> 00:06:12.639 says that you have to do at least what's called 128 00:06:12.639 --> 00:06:15.600 an RDII, which is removed, disassemble and inspect. I don't 129 00:06:15.639 --> 00:06:17.839 like to set people up for unknowns, so I give 130 00:06:17.879 --> 00:06:20.600 them the full labor up front that what's going to 131 00:06:20.639 --> 00:06:21.959 take the brown trip the job. 132 00:06:22.399 --> 00:06:25.160 Oh if the warranty doesn't step up, correct. 133 00:06:24.800 --> 00:06:26.680 And I let them know what lows and highs that 134 00:06:26.680 --> 00:06:28.360 they're going to have available in front of them. So 135 00:06:28.600 --> 00:06:30.639 you know, to say it was two thousand dollars in labor, 136 00:06:30.639 --> 00:06:32.240 and you could be looking anywhere from three to five 137 00:06:32.279 --> 00:06:34.120 thousand dollars by the time the job's done. That way, 138 00:06:34.160 --> 00:06:36.639 in the event the warranty does not cover it, they're prepared. 139 00:06:36.800 --> 00:06:38.879 Yeah, they're prepared, and most people are going to go 140 00:06:38.920 --> 00:06:40.319 ahead and have most most. 141 00:06:40.079 --> 00:06:42.639 Shops know what the problem is or they have a 142 00:06:42.759 --> 00:06:45.639 very very good idea. Yeah, because we're we're not going 143 00:06:45.639 --> 00:06:48.319 in blind like gee, I wonder what this? You know, Yeah, 144 00:06:48.399 --> 00:06:50.040 you have to prove it, but I mean you can 145 00:06:50.040 --> 00:06:51.240 pretty well tell the customer. 146 00:06:51.279 --> 00:06:51.639 You know what. 147 00:06:52.079 --> 00:06:54.519 I don't think you got a chance, if snowballs, chance 148 00:06:54.560 --> 00:06:57.720 to getting this covered. So yeah, you know, be prepared, prepared. 149 00:06:57.959 --> 00:07:00.480 So, Fernando, how much did they want you to guarantee 150 00:07:00.519 --> 00:07:01.240 on the teardown? 151 00:07:02.120 --> 00:07:03.759 So the teardown was fourteen. 152 00:07:03.759 --> 00:07:06.160 Okay, I mean that's probably about right there. I mean 153 00:07:06.160 --> 00:07:09.480 that sounds actually okay for a dealership. So what's what's 154 00:07:09.560 --> 00:07:11.439 going on here? Was that your main question? 155 00:07:12.399 --> 00:07:12.519 You know? 156 00:07:12.600 --> 00:07:16.120 So my main question was I knew this part about that. 157 00:07:16.279 --> 00:07:18.600 So I told him, yeah, I'll pay for the for 158 00:07:18.680 --> 00:07:21.439 the teardown. So I went to the dealerships Dodge and 159 00:07:21.480 --> 00:07:23.439 I asked him and I told them about this. They 160 00:07:23.480 --> 00:07:25.879 said they weren't. I talked to the main manager at 161 00:07:25.879 --> 00:07:28.040 the Dodge and he goes, no, really, he says, you 162 00:07:28.079 --> 00:07:29.639 don't even know what the problem is. They said no, 163 00:07:29.800 --> 00:07:32.399 they haven't even diagnolysis or anything. And he said, you 164 00:07:32.439 --> 00:07:35.639 know what, I'm going to do verbal things with the unsay, 165 00:07:36.000 --> 00:07:39.160 don't worry about we'll cover that that teardown for you. 166 00:07:39.439 --> 00:07:41.560 And I said, okay, then I'll play I'll pay for 167 00:07:41.600 --> 00:07:44.480 the cost of the vehicles like, okay, that's a faara, 168 00:07:44.480 --> 00:07:47.879 that's an agreement between me and them. And so they said, 169 00:07:47.920 --> 00:07:50.439 so am I good for them to fix the vehicle? 170 00:07:50.480 --> 00:07:50.639 Then? 171 00:07:50.720 --> 00:07:52.560 So then I get the go ahead and tell them 172 00:07:52.560 --> 00:07:53.839 to go ahead and tear down and fix. 173 00:07:53.680 --> 00:07:58.000 The Wait wait, wait, you're saying AutoNation Dodge. Someone there 174 00:07:58.160 --> 00:08:01.199 told you that they're going to pay for it to 175 00:08:01.240 --> 00:08:03.680 get fixed if the warranty company doesn't. 176 00:08:04.759 --> 00:08:07.000 Yeah, they told me they will cover the teardowns. 177 00:08:06.959 --> 00:08:10.160 Well, okay, the teardown, which I don't even get that part. 178 00:08:10.240 --> 00:08:13.920 That part strange within itself. Is this a salesperson who's 179 00:08:13.959 --> 00:08:14.839 saying this to you? 180 00:08:15.720 --> 00:08:17.439 It was the manager at Dutch. 181 00:08:17.600 --> 00:08:21.079 Okay, let's move on a second. Hold on one second 182 00:08:21.120 --> 00:08:23.519 to me, trees. So where are we at now? Was 183 00:08:23.600 --> 00:08:24.720 the teardown done? 184 00:08:26.079 --> 00:08:27.120 Yeah, the car's fixed. 185 00:08:27.160 --> 00:08:30.040 Now what was the failure point? And did the warranty 186 00:08:30.120 --> 00:08:30.560 cover it? 187 00:08:31.360 --> 00:08:33.440 No, they didn't cover it. It was the oil housing. 188 00:08:35.000 --> 00:08:38.720 So the warranty you bought was powertrain only and therefore 189 00:08:38.759 --> 00:08:39.559 it wasn't covered. 190 00:08:40.720 --> 00:08:44.840 Yes, exactly. Okay, So when I purchased the bit, I 191 00:08:44.919 --> 00:08:47.200 told him, I said I wanted the best quarantines. 192 00:08:47.279 --> 00:08:48.600 Well, none of that matters. 193 00:08:48.679 --> 00:08:51.039 I mean you had you had plenty of time to 194 00:08:51.080 --> 00:08:52.399 look and see what was covered. 195 00:08:52.440 --> 00:08:54.200 I realized they might have misled you. 196 00:08:54.600 --> 00:08:58.000 But I'm saying, whatever you purchased is in the paperwork, 197 00:08:58.039 --> 00:09:00.519 what's covered, what isn't. But you're not the only one 198 00:09:00.519 --> 00:09:03.320 that's gotten snookered like that. So I want to go 199 00:09:03.360 --> 00:09:04.159 to the next step. 200 00:09:04.240 --> 00:09:04.440 Though. 201 00:09:04.759 --> 00:09:07.679 They did repair it, right, and how much was it total? 202 00:09:07.720 --> 00:09:08.919 What was the total bill? 203 00:09:09.759 --> 00:09:11.799 So now it's thirty five hundred, So. 204 00:09:12.200 --> 00:09:13.480 That's cheap as hell. 205 00:09:13.919 --> 00:09:16.879 The whole bill is only thirty five hundred to repair 206 00:09:16.960 --> 00:09:17.639 the engine. 207 00:09:18.720 --> 00:09:21.720 Yeah, so it's all his three thousand eighty dollars. 208 00:09:21.759 --> 00:09:24.360 Help me out here, kids, it's an oil filter housing, 209 00:09:24.399 --> 00:09:25.320 oil cooler housing. 210 00:09:25.679 --> 00:09:26.919 It's not it's not the whole ang. 211 00:09:27.200 --> 00:09:29.600 Oh my god. So that's probably actually pretty expense. 212 00:09:29.840 --> 00:09:32.039 It's a little on the high side, but it's not crazy. 213 00:09:32.200 --> 00:09:33.679 Infinity parts are expensive. 214 00:09:33.799 --> 00:09:36.679 So now, Fernando, are you saying you want them to 215 00:09:36.720 --> 00:09:39.720 cover the fourteen hundred dollars? 216 00:09:39.799 --> 00:09:41.159 Yeah, because that was their promise. 217 00:09:41.320 --> 00:09:43.799 Okay, hold on, I think I know exactly where he's going. 218 00:09:43.840 --> 00:09:47.159 Everybody holds tight three oh three, seven to one, three eight, 219 00:09:47.279 --> 00:09:50.559 two five five. We've got two lines open. Would love 220 00:09:50.600 --> 00:09:53.519 to hear from you any problem you have. And Alexander, 221 00:09:53.559 --> 00:09:56.200 you'll be after Fernando. Everybody hold tight. 222 00:10:01.879 --> 00:10:05.159 Go with a sure thing Denver's best roofer Excel Roofing 223 00:10:05.240 --> 00:10:07.879 dot com. You don't pay a cent until you're content. 224 00:10:11.279 --> 00:10:14.480 Time for an insurance check up free, no obligation. In comparison, 225 00:10:14.600 --> 00:10:18.159 call Compass Insurance paying too much your coverage at dozens 226 00:10:18.159 --> 00:10:20.879 of insurance companies find out now three oh three, seven 227 00:10:20.879 --> 00:10:23.240 to seven to one help. You'll think you're his only 228 00:10:23.360 --> 00:10:25.840 customer when you choose Frank durand the real estate Man 229 00:10:25.879 --> 00:10:29.320 dot com to list your home with Remax Alliance three 230 00:10:29.320 --> 00:10:32.360 oh three nine two zero sixteen twenty two. 231 00:10:33.559 --> 00:10:36.039 All right, three oh three seven one three eight two 232 00:10:36.120 --> 00:10:39.039 five five three oh three Martino, Fernando's got a few 233 00:10:39.039 --> 00:10:41.799 things going on here. One he bought a warranty that 234 00:10:41.879 --> 00:10:45.759 he thought would cover everything. The difference in warranties really quick, 235 00:10:46.279 --> 00:10:48.799 pretty much. There's a lot of warranties here. I'll take 236 00:10:48.840 --> 00:10:51.440 hondis hondas. When you buy a new one, you get 237 00:10:51.480 --> 00:10:55.159 five years sixty thousand miles. They call it bumper to bumper. 238 00:10:55.360 --> 00:10:58.200 If anything breaks, a door handle, a knob breaks, the 239 00:10:58.360 --> 00:11:01.919 radio breaks, and alternator breaks. No, I don't know about 240 00:11:01.919 --> 00:11:04.960 a belt. But anything that's a non wearable part is 241 00:11:05.000 --> 00:11:09.759 covered the powertrain warranty. And guys please jump in and 242 00:11:09.799 --> 00:11:13.039 help me with this. It only covers the engine, and 243 00:11:13.120 --> 00:11:15.440 the engine is generally defined by. 244 00:11:15.399 --> 00:11:17.960 Well, if you have a turbo that's part of the engine. 245 00:11:18.360 --> 00:11:21.720 Not necessarily you may have to have a turbo rider, 246 00:11:22.360 --> 00:11:27.279 but they define it transient and engines is internally lubricated parts. 247 00:11:27.519 --> 00:11:28.879 Got it so to. 248 00:11:28.879 --> 00:11:31.600 Be bolted to it, Like this oil cooler that's not 249 00:11:31.960 --> 00:11:35.080 part of the engine, but it's not an internally lubricated part. 250 00:11:35.240 --> 00:11:39.279 But like a ring or a piston, I'm coming through 251 00:11:39.320 --> 00:11:40.399 the assend. 252 00:11:41.200 --> 00:11:42.720 How about like a head gasket? 253 00:11:43.159 --> 00:11:44.200 Some do, some don't. 254 00:11:44.360 --> 00:11:47.080 It's again, it's it's you've got to read the warranty. 255 00:11:47.200 --> 00:11:50.480 Some warranties cover gaskets, some warranties. 256 00:11:49.960 --> 00:11:53.200 Do not, meaning if they do cover the engine, you 257 00:11:53.279 --> 00:11:55.679 might have to buy what we would call the installation 258 00:11:55.879 --> 00:11:57.440 kit YEP, and that. 259 00:11:57.759 --> 00:12:00.519 Or they'll cover leaks. We just fixed one. They covered 260 00:12:00.559 --> 00:12:01.080 all the leaps. 261 00:12:01.159 --> 00:12:05.320 Now Fernando's parts interesting. He didn't want to have to 262 00:12:05.960 --> 00:12:09.519 guarantee the tear down in an Infinity dealership. When you 263 00:12:09.559 --> 00:12:12.639 have a warranty like this, the dealership has to tear 264 00:12:12.679 --> 00:12:15.000 the engine to figure out if it's a covered component, 265 00:12:15.399 --> 00:12:19.000 like we just talked about. But he went to where 266 00:12:19.039 --> 00:12:21.399 he bought it and they said they would go ahead 267 00:12:21.440 --> 00:12:23.679 and cover the teardown if he got charged for it. 268 00:12:24.480 --> 00:12:27.919 I think where they're coming from, Fernando, and please explain 269 00:12:28.080 --> 00:12:31.320 if it's different. They're saying they would have covered it 270 00:12:32.399 --> 00:12:34.960 if you got charged for it and it was a 271 00:12:35.039 --> 00:12:39.120 covered part, but because it's not a covered part, they're 272 00:12:39.159 --> 00:12:40.919 not going to pay for it. Is that what they 273 00:12:40.960 --> 00:12:46.039 would tell us, which sound sense, But I don't know 274 00:12:46.039 --> 00:12:46.960 if they would do that or not. 275 00:12:47.440 --> 00:12:50.279 So they promised me that, they said that they would 276 00:12:50.320 --> 00:12:52.159 cover the tear down because I could have took the 277 00:12:52.200 --> 00:12:54.080 car somewhere else and got to take cheaper. 278 00:12:55.039 --> 00:12:58.039 Yeah, you could have brought a shared an Autotech for 279 00:12:58.720 --> 00:12:59.600 got a lot cheaper. 280 00:12:59.639 --> 00:13:03.120 Quite quite honestly, that fourteen hundreds should have fixed that car. Yeah, 281 00:13:03.120 --> 00:13:05.720 I mean, I just look a triple on that. 282 00:13:05.679 --> 00:13:08.200 It's a three hour job with a four hundred dollars part. 283 00:13:08.159 --> 00:13:09.440 But that's not AutoNation. 284 00:13:09.600 --> 00:13:12.559 Yeah, I wonder why why did they what what does 285 00:13:12.600 --> 00:13:16.000 their receipt say? Out of curiosity the Infinity dealer, why 286 00:13:16.159 --> 00:13:17.440 was it thirty eight hundred? 287 00:13:18.320 --> 00:13:20.600 You know, I haven't picked it up yet to go 288 00:13:20.720 --> 00:13:21.320 down there tomorrow. 289 00:13:22.480 --> 00:13:23.960 I mean, what's the book time on it? 290 00:13:24.000 --> 00:13:24.519 Book times? 291 00:13:25.200 --> 00:13:27.240 It is the old filter housing is what I looked 292 00:13:27.320 --> 00:13:30.559 up is three hours and list at Infinity for the 293 00:13:30.600 --> 00:13:31.919 parts about four hundred bucks. 294 00:13:31.960 --> 00:13:33.639 Oh my god, I mean that should be under it. 295 00:13:33.799 --> 00:13:36.440 That that's why I said the fourteen hundred should have 296 00:13:36.480 --> 00:13:36.879 covered it. 297 00:13:37.039 --> 00:13:39.360 Yeah, that's crazy, man. You got to really look at 298 00:13:39.360 --> 00:13:41.480 that receipt. I wonder what else they got him for. 299 00:13:41.600 --> 00:13:44.200 Yeah, well, did he approve all the repairs blindly or 300 00:13:44.240 --> 00:13:44.840 did they send. 301 00:13:44.720 --> 00:13:45.399 You an estimate? 302 00:13:46.679 --> 00:13:47.480 I get it blindly. 303 00:13:48.759 --> 00:13:51.480 But you gave authorization for this knowing that it wasn't 304 00:13:51.480 --> 00:13:52.120 going to be covered. 305 00:13:52.600 --> 00:13:55.159 Yeah, that's right, he sure did. I mean he knew 306 00:13:55.159 --> 00:13:56.600 he was going to have to get the vehicle back. 307 00:13:56.799 --> 00:13:59.720 You got a number, and they got authorization for that 308 00:13:59.720 --> 00:14:00.639 fine number from you. 309 00:14:00.840 --> 00:14:04.240 Yeah, I mean for from a legal stance that's fine, 310 00:14:04.240 --> 00:14:07.440 but if you know, it's still not right. If someone says, yeah, 311 00:14:07.639 --> 00:14:09.759 just go ahead and fix it even if it's not covered, 312 00:14:09.759 --> 00:14:12.120 and then they goug you and I'm not saying they 313 00:14:12.159 --> 00:14:15.080 did this, did that, but then me know it was 314 00:14:15.120 --> 00:14:16.639 going to be thirty eight hundred bucks. 315 00:14:17.759 --> 00:14:19.399 No, they didn't even know. They just told me, so, 316 00:14:19.480 --> 00:14:19.840 you just. 317 00:14:19.799 --> 00:14:23.279 Gave a blanket, fix it. Even if it was five thousand, 318 00:14:23.399 --> 00:14:24.159 they still would. 319 00:14:23.960 --> 00:14:26.080 Have fixed it pretty much. 320 00:14:26.159 --> 00:14:28.720 They told me that, wowt me the price after it 321 00:14:28.759 --> 00:14:29.039 was done. 322 00:14:29.200 --> 00:14:31.240 But you actually have to sign a waiver if you're 323 00:14:31.279 --> 00:14:34.279 giving a blanket open, you know, saying that you fix 324 00:14:34.320 --> 00:14:35.559 it whatever it is, I'll take care of it. 325 00:14:35.759 --> 00:14:37.320 But it was towed there and they talked to him 326 00:14:37.360 --> 00:14:38.120 on the phone. 327 00:14:38.559 --> 00:14:40.000 Do you you still have to have a blank You 328 00:14:40.039 --> 00:14:41.320 have to have it figned waiver for that. 329 00:14:41.919 --> 00:14:43.879 You might be uh, you might want to look at 330 00:14:43.919 --> 00:14:46.600 that when you pick it up, man, But that has 331 00:14:46.639 --> 00:14:49.879 nothing to do with AutoNation. We're talking about simply what 332 00:14:49.960 --> 00:14:53.120 Infinity is charging you for that part. If it's only 333 00:14:53.200 --> 00:14:56.000 that part, If you get there and there was other 334 00:14:56.039 --> 00:14:58.559 stuff they had to do, that changes this scenario one 335 00:14:58.600 --> 00:14:59.200 hundred percent. 336 00:14:59.480 --> 00:15:01.759 We're just talking about the oil housing. 337 00:15:02.320 --> 00:15:04.559 And if that's the only thing they sold you and 338 00:15:04.600 --> 00:15:06.960 the only thing on the invoice and it's thirty eight 339 00:15:07.039 --> 00:15:10.120 hundred bucks, they bent you over. But find out when 340 00:15:10.120 --> 00:15:11.919 you get there, and if you have questions, you can 341 00:15:11.960 --> 00:15:14.639 email us. And then the other thing I'll say is 342 00:15:15.120 --> 00:15:18.000 on the fourteen hundred do you know who you talk 343 00:15:18.080 --> 00:15:18.480 to there? 344 00:15:20.200 --> 00:15:21.759 Might have his card? I don't have it with me. 345 00:15:21.919 --> 00:15:24.200 Well, how about this, Dmitri, you want to make a 346 00:15:24.240 --> 00:15:26.559 call over there or Bo? I don't know which one 347 00:15:26.559 --> 00:15:28.639 of you want to call over there. We'll get the 348 00:15:28.679 --> 00:15:32.679 guy's name and basically call over and say, Fernando is 349 00:15:32.720 --> 00:15:35.679 saying you guys said you'd pay the fourteen hundred bucks. 350 00:15:35.879 --> 00:15:38.000 I don't even know why they would, but if that's 351 00:15:38.039 --> 00:15:40.240 what they told you, they should stick to it. 352 00:15:40.240 --> 00:15:41.120 You're going to do it both. 353 00:15:41.320 --> 00:15:43.200 I'll give them a called noon break. 354 00:15:43.840 --> 00:15:47.519 Excellent. So Fernando hold tight. Bo's going to get your information. 355 00:15:47.679 --> 00:15:51.080 We'll call over to AutoNation if you have questions about 356 00:15:51.120 --> 00:15:51.559 the bill. 357 00:15:51.919 --> 00:15:54.320 In fact, real quick, when are you picking that car up? 358 00:15:54.360 --> 00:15:54.519 Bro? 359 00:15:56.000 --> 00:15:56.480 Saturday? 360 00:15:57.320 --> 00:15:58.519 Why don't you if. 361 00:15:58.320 --> 00:16:02.000 You have any questions, now, remember, once you pick it 362 00:16:02.080 --> 00:16:04.039 up and pay, it's gonna be a it's gonna be 363 00:16:04.080 --> 00:16:06.639 a lot harder to go there, but if you have 364 00:16:06.720 --> 00:16:09.360 any questions, what you can do is take a picture 365 00:16:09.360 --> 00:16:12.000 of the bill and send it over to help at 366 00:16:12.000 --> 00:16:15.159 troubleshooter dot com and one of us will look at it, 367 00:16:15.639 --> 00:16:19.000 probably while you're there Saturday. I can't guarantee it, but 368 00:16:19.080 --> 00:16:22.080 we usually get those emails and check them all the time, 369 00:16:22.159 --> 00:16:24.759 so that's open to you as well. Kelly, make sure 370 00:16:24.759 --> 00:16:28.279 we get that info. Give it over to Bo and Alexander. 371 00:16:28.360 --> 00:16:30.960 What's going on with you? It's car warranty day three 372 00:16:31.080 --> 00:16:33.440 oh three seven one three eight two five five three 373 00:16:33.519 --> 00:16:35.279 oh three Martino, Alexander. 374 00:16:36.639 --> 00:16:40.639 Yes, sir, so I got two Toyota Tundra and I 375 00:16:40.679 --> 00:16:43.960 bought it from the dealership back in November and it's 376 00:16:44.000 --> 00:16:45.600 been broken down for about two months now. 377 00:16:46.960 --> 00:16:49.519 I'm sorry, let's let's go book cut. It's a twenty 378 00:16:49.639 --> 00:16:53.320 ten Tundra, you said, yes, sir, that's the big daddy, right, 379 00:16:53.639 --> 00:16:55.759 the big Toyota. Oh yeah, they have a great I 380 00:16:55.799 --> 00:16:59.320 mean those are usually bulletproof. But who'd you buy it from? 381 00:16:59.799 --> 00:17:02.879 I bought it from off Road Automotive up in Fort Loveson. 382 00:17:03.039 --> 00:17:07.279 Oh my god, Well they're bankrupt. They're they're bankrupt. They're 383 00:17:07.279 --> 00:17:10.920 they're they're they're bankrupt, and they're just a horrible place 384 00:17:10.960 --> 00:17:14.920 in my opinion. You know, I like the protections of bankruptcy. 385 00:17:15.119 --> 00:17:17.400 I have no problem with that. I'm not saying there 386 00:17:17.440 --> 00:17:22.119 was anything fraudulent, but we've had numerous numerous complaints on 387 00:17:22.200 --> 00:17:22.680 this place. 388 00:17:22.799 --> 00:17:25.079 This is the fourth and about two months. Yeah, it's 389 00:17:25.119 --> 00:17:27.279 CONTANTT two and one day last week. 390 00:17:27.319 --> 00:17:30.119 They're trying to restructure right now, so the trustee will 391 00:17:30.160 --> 00:17:30.799 be involved. 392 00:17:31.119 --> 00:17:31.880 My best. 393 00:17:32.519 --> 00:17:34.880 Well, let's let's figure out what's going on with it. 394 00:17:35.000 --> 00:17:37.799 So before we even jump into the bankruptcy, you said 395 00:17:37.839 --> 00:17:40.720 you bought a warranty. Was the warranty through them and 396 00:17:40.799 --> 00:17:43.400 them only? Or did they sell you a warranty through 397 00:17:43.400 --> 00:17:44.200 a third party? 398 00:17:45.000 --> 00:17:47.119 So it's a warranty through a third party. The warranty 399 00:17:47.160 --> 00:17:49.000 company is dealer Loyalty Protection. 400 00:17:49.839 --> 00:17:51.759 I haven't heard of that one, but no big deal. 401 00:17:51.880 --> 00:17:54.839 So when this thing broke down, when did it break down? 402 00:17:55.759 --> 00:17:55.880 Uh? 403 00:17:56.119 --> 00:17:57.519 Broke down April night? 404 00:17:58.039 --> 00:18:00.680 And what were the symptoms? What happened when we say 405 00:18:00.720 --> 00:18:01.279 broke down? 406 00:18:03.039 --> 00:18:07.000 Basically ALM going on the highway heading down to Calado Springs, 407 00:18:07.240 --> 00:18:10.640 get around about County Line Road and poof white smoke, 408 00:18:11.039 --> 00:18:12.720 and then as soon as the white smoke hits my 409 00:18:12.799 --> 00:18:14.960 engine shut down right right when I hit the exit, 410 00:18:15.079 --> 00:18:17.720 like within I'd say, good sixty. 411 00:18:17.359 --> 00:18:19.440 Seconds, just turned off all together quickly. 412 00:18:20.599 --> 00:18:22.799 Yeah, So we figured up the cause and everything. 413 00:18:22.799 --> 00:18:24.519 And the other thing too is what was the cause? 414 00:18:24.599 --> 00:18:25.079 What was it? 415 00:18:26.359 --> 00:18:30.400 So it turns out that the actual the clent cap 416 00:18:30.519 --> 00:18:34.000 on the radiator, the radiator cap was faulty. So basically, 417 00:18:34.279 --> 00:18:36.359 you know, after I guess time or whatever, it kind 418 00:18:36.359 --> 00:18:37.240 of just sheered off. 419 00:18:37.319 --> 00:18:39.480 What do you mean it was faulty? How long did 420 00:18:39.519 --> 00:18:40.799 you have this? About a year? 421 00:18:41.839 --> 00:18:42.039 No? 422 00:18:42.200 --> 00:18:42.880 Six months? 423 00:18:42.920 --> 00:18:46.039 Oh wow? Six months? How many thousands of miles on it? 424 00:18:47.400 --> 00:18:49.599 I only put six thousand on it. The other thing too, 425 00:18:49.680 --> 00:18:52.279 is I've had the vehicle service twice since I've had it. 426 00:18:52.319 --> 00:18:54.319 All right, hold on, hold on, let me take this break. 427 00:18:54.319 --> 00:18:57.039 I'm gonna let these guys absorb everything that we know 428 00:18:57.160 --> 00:19:00.000 so far. In your case, we got two lines open 429 00:19:00.160 --> 00:19:02.680 love to hear from you three oh three seven one 430 00:19:02.720 --> 00:19:10.400 three eight two five five three oh three Martino, Go 431 00:19:10.519 --> 00:19:14.240 with a sure thing Denver's best roofer Excel Roofing dot com. 432 00:19:14.279 --> 00:19:19.759 You don't pay a cent until you're contenth. 433 00:19:19.680 --> 00:19:22.880 Time for an insurance check up free no obligation comparison 434 00:19:23.000 --> 00:19:26.519 call Compass Insurance paying too much your coverage at dozens 435 00:19:26.559 --> 00:19:29.319 of insurance companies find out now three oh three seven 436 00:19:29.400 --> 00:19:32.200 seven to one help. You'll think you're his only customer 437 00:19:32.240 --> 00:19:34.519 when you choose Frank durand the real estate man dot 438 00:19:34.519 --> 00:19:37.839 com to list your home with Remax Alliance three oh 439 00:19:37.880 --> 00:19:42.400 three nine two zero sixteen twenty two. 440 00:19:43.200 --> 00:19:46.000 All right, three oh three seven one three eight two 441 00:19:46.000 --> 00:19:50.920 five five. Alexander bought a vehicle. What's the name of 442 00:19:50.960 --> 00:19:53.599 the place to me? Treats that one in Fort Lopton. 443 00:19:53.680 --> 00:19:56.960 It's troubled off road four x four, off road four 444 00:19:56.960 --> 00:19:59.839 by four. And these guys, you're in a bankruptcy right now. 445 00:20:00.000 --> 00:20:02.880 If you're in Fort Lepton or anywhere, I highly suggest 446 00:20:03.440 --> 00:20:06.079 you don't buy anything from them. End of story. They're 447 00:20:06.079 --> 00:20:08.519 trying to do it. I believe it was a Chapter eleven. 448 00:20:08.880 --> 00:20:11.559 They want to restructure the debt. The problem is not 449 00:20:11.720 --> 00:20:15.920 just them, but most Chapter eleven. Most companies never emerge out. 450 00:20:16.000 --> 00:20:19.400 It's just a fact of life. In fact, I would 451 00:20:19.400 --> 00:20:23.480 say well over seventy five percent. I don't know the 452 00:20:23.559 --> 00:20:25.880 true stats. It could even be in the nineties, to 453 00:20:25.920 --> 00:20:29.440 be quite frank, But even prior to them filing, we 454 00:20:29.440 --> 00:20:31.400 were starting to get calls on them. What was the 455 00:20:31.480 --> 00:20:33.440 last one you got on them? D Oh, well, we 456 00:20:33.519 --> 00:20:37.359 had two calls last week, just last week. In fact, 457 00:20:37.400 --> 00:20:41.359 they might have been back to back, yeah, same day. Yeah. 458 00:20:40.640 --> 00:20:43.920 And then the previous one was a few months ago 459 00:20:44.640 --> 00:20:47.759 about some pickup truck and the catalytic converters went out. 460 00:20:48.960 --> 00:20:50.720 And the thing is, they all come down to the 461 00:20:50.759 --> 00:20:53.039 same thing. I mean, they're junk cars. In my opinion, 462 00:20:53.119 --> 00:20:54.200 they saw junk cars. 463 00:20:54.240 --> 00:20:56.279 I mean, what are the odds of getting so many 464 00:20:56.400 --> 00:20:58.640 junkie calls about the same little dealer. 465 00:20:58.680 --> 00:21:01.599 There is on this Yeah, it's in my opinion, They're 466 00:21:01.720 --> 00:21:05.000 just a horrible company, always were. And I hope the 467 00:21:05.200 --> 00:21:09.119 chapter eleven runs its way very quickly and it converts 468 00:21:09.160 --> 00:21:11.880 to a seven and we never hear the name again. 469 00:21:11.920 --> 00:21:13.359 But I have a feeling we're going to hear this 470 00:21:13.519 --> 00:21:14.319 name for a while. 471 00:21:14.680 --> 00:21:17.880 So on this tundra, though, let's talk about the warranty 472 00:21:18.319 --> 00:21:20.920 that they sold you on it. We know you were 473 00:21:21.000 --> 00:21:24.440 driving down the road it started overheating. Basically, you saw 474 00:21:24.519 --> 00:21:28.200 white smoke. You pulled over, and by this time the 475 00:21:28.240 --> 00:21:30.200 engine just stopped right, Alexander. 476 00:21:31.279 --> 00:21:34.119 Yeah, there's a few things you said. And I don't 477 00:21:34.160 --> 00:21:35.559 say this to beat you up. 478 00:21:36.079 --> 00:21:39.079 I say this for people listening when dealing with the 479 00:21:39.160 --> 00:21:46.519 warranty company. First of all, in reality a twenty ten tundra, Guys, 480 00:21:46.559 --> 00:21:49.119 what kind of signs would he say that it's overheating? 481 00:21:49.359 --> 00:21:51.839 It doesn't just maybe it does. I could be wrong, 482 00:21:52.119 --> 00:21:55.839 but I would guess it just doesn't spit out white smoke, 483 00:21:55.880 --> 00:21:58.279 and all of a sudden, the engine stops without the 484 00:21:58.359 --> 00:22:01.759 temperature gauge, the check engine in light, without something. How 485 00:22:01.799 --> 00:22:03.759 does that look? And did you see any of that 486 00:22:03.799 --> 00:22:05.119 stuff come on? Alexander? 487 00:22:06.960 --> 00:22:10.559 Yeah, so the check engine light through and like, like 488 00:22:10.599 --> 00:22:13.079 I said, this is it happened within proby about two 489 00:22:13.119 --> 00:22:15.799 minutes some light. I was also hauling two when it happened. 490 00:22:15.799 --> 00:22:18.440 Oh wow, motorcycles in the bed of my truck got it. 491 00:22:18.480 --> 00:22:21.920 So that's kind of that was also a contributing factor 492 00:22:21.960 --> 00:22:24.759 to it. But yeah, the engine light popped out, so. 493 00:22:24.720 --> 00:22:27.640 That pops on. Then about a minute later the white 494 00:22:27.720 --> 00:22:31.839 smoke or whatever's going on. Yeah, So guys, let me 495 00:22:31.880 --> 00:22:36.960 ask you this when something starts overheating like he's talking about, 496 00:22:37.079 --> 00:22:40.359 and if you lose a radiator cap on this kind 497 00:22:40.400 --> 00:22:43.640 of vehicle, how long does it take just a guess 498 00:22:43.680 --> 00:22:45.799 of it, how long could it take to overheat? 499 00:22:45.839 --> 00:22:47.400 I mean two minutes, seems. 500 00:22:47.599 --> 00:22:50.880 Yeah, it could be minutes or seconds even, I mean seconds. 501 00:22:50.920 --> 00:22:52.599 If he had a defective cab, it could have been 502 00:22:52.640 --> 00:22:55.160 losing a little bit of any freeze as he's driving, 503 00:22:55.319 --> 00:22:57.599 not noticing it. Yeah, you know, starting to run a 504 00:22:57.640 --> 00:22:59.400 little bit warmer and he's eye I'm just hauling. 505 00:22:59.440 --> 00:23:00.400 It's not a bit deal. 506 00:23:01.039 --> 00:23:03.759 And by the time the cap failed, it's because he 507 00:23:03.880 --> 00:23:05.400 was out of antiphrase at that point. 508 00:23:05.799 --> 00:23:08.160 And particularly you know, if he had been leaking for 509 00:23:08.160 --> 00:23:11.039 a little while and that terfees had gotten low enough. Well, 510 00:23:11.240 --> 00:23:15.000 the sensors cannot read temperature without the coolant to actually 511 00:23:15.039 --> 00:23:18.079 cover it. If exposed air, you're not going to read 512 00:23:18.119 --> 00:23:18.920 an overtime. 513 00:23:18.640 --> 00:23:21.400 Condition, oh, because there's simply nothing to read. 514 00:23:21.599 --> 00:23:21.920 Correct. 515 00:23:22.200 --> 00:23:25.160 And then let me ask you, guys, this a radiator cap. 516 00:23:25.279 --> 00:23:26.160 He's saying, was. 517 00:23:27.799 --> 00:23:30.240 Alexander, you said it was faulty or something, but it 518 00:23:30.359 --> 00:23:33.400 lasted six months. I mean, I don't quite understand that. 519 00:23:33.480 --> 00:23:36.160 Are they saying wherever you brought it? Are they saying 520 00:23:36.200 --> 00:23:39.079 it's the wrong radiator cap or what are they actually 521 00:23:39.119 --> 00:23:39.559 telling you? 522 00:23:40.599 --> 00:23:42.279 So here's here's. 523 00:23:42.119 --> 00:23:44.519 Kind of what the deal is with it is. I 524 00:23:44.519 --> 00:23:47.319 don't know exactly how it was faulty, if it's a manufacturer, 525 00:23:47.400 --> 00:23:49.559 dealer or whatever, whatever the hell was wrong with it. 526 00:23:49.599 --> 00:23:52.440 But the actual neck of the cap, not even the 527 00:23:52.480 --> 00:23:54.880 cap itself, the neck of the radiator where the cap 528 00:23:54.920 --> 00:23:58.359 goes on, sheared off completely, just shared so the radiator. 529 00:23:58.400 --> 00:24:01.039 It's nothing to do with the cap exactly. 530 00:24:01.279 --> 00:24:03.119 It's just the actual neck of the radiator. 531 00:24:03.119 --> 00:24:05.599 Your plastics just deteriorated over time and it failed. 532 00:24:05.759 --> 00:24:09.000 Okay, I mean I get that. That's catastrophic. It broke. 533 00:24:09.079 --> 00:24:11.680 It's plastic and it broke. How many miles are on 534 00:24:11.799 --> 00:24:12.200 it again? 535 00:24:13.559 --> 00:24:16.559 One hundred and seventy thousand, So yeah. 536 00:24:16.359 --> 00:24:16.880 I guess that. 537 00:24:17.039 --> 00:24:19.240 I mean, come on, it's a piece of plastic running 538 00:24:19.279 --> 00:24:23.960 hot fluid through it. Now, Guys, why does Alexander, Why 539 00:24:24.039 --> 00:24:26.200 does the warranty company not cover it? 540 00:24:26.319 --> 00:24:27.960 Is it only a powertrain or what? 541 00:24:29.119 --> 00:24:31.279 Nope, so I have the power train, I have the 542 00:24:31.279 --> 00:24:36.480 full warranty, so it covers just about everything besides normal wearables, tires, brakes, 543 00:24:36.559 --> 00:24:39.160 that whole nine. Yeah, what they're trying to say is 544 00:24:39.200 --> 00:24:41.680 that the failure was due to negligence, that the oil 545 00:24:41.759 --> 00:24:44.240 levels were too high and the polant levels were too low. 546 00:24:44.480 --> 00:24:47.720 But to counter that, I had the truck service two 547 00:24:47.720 --> 00:24:50.119 thousand miles before that at the shop that I work 548 00:24:50.200 --> 00:24:52.559 at where we did the old change, we put the 549 00:24:52.599 --> 00:24:54.279 exact amount of oil and that's supposed to go in 550 00:24:54.319 --> 00:24:55.359 the vehicle the cool vel. 551 00:24:55.640 --> 00:24:56.640 You have that receipt. 552 00:24:57.400 --> 00:24:59.519 I have all the documentation for it, and there's also 553 00:24:59.640 --> 00:25:02.480 video footage of what that was at what before the 554 00:25:02.519 --> 00:25:02.960 truck broke. 555 00:25:03.079 --> 00:25:05.880 So what do they say after you sent them all this? 556 00:25:07.599 --> 00:25:10.240 Basically they're still denying it for that reason and the 557 00:25:10.279 --> 00:25:13.000 biggest reason why. The shop that I have it at 558 00:25:13.079 --> 00:25:14.759 they've kind of told me the same reason of why 559 00:25:14.759 --> 00:25:17.039 they think they're denying it. But the repair. It needs 560 00:25:17.039 --> 00:25:17.680 a new engine. 561 00:25:17.680 --> 00:25:22.960 Now how much are we talking? Okay, twelve thousand? 562 00:25:23.079 --> 00:25:26.680 See small claims is a great option here to go 563 00:25:26.759 --> 00:25:28.319 after that warranty company. 564 00:25:28.359 --> 00:25:30.279 There's nothing you're going to do with the dealer. They're 565 00:25:30.400 --> 00:25:31.839 they're just done. They're cooked. 566 00:25:32.559 --> 00:25:36.640 Kevin, you were reading some stuff from the Better Business Bureau, 567 00:25:36.680 --> 00:25:39.960 and let me tell you something about the BBB. I 568 00:25:40.119 --> 00:25:44.200 personally think they're horrible it's a good reference point. But 569 00:25:44.319 --> 00:25:47.240 here's why we had a guy, Don Eiley. He was 570 00:25:47.279 --> 00:25:51.880 an accountant, worked for small businesses, stole twelve million dollars 571 00:25:51.920 --> 00:25:55.759 from different small businesses around Denver, and he still had 572 00:25:56.279 --> 00:25:58.079 a what's our highest rating. 573 00:25:57.839 --> 00:26:01.599 Four star, five star, well a plus A plus. 574 00:26:01.839 --> 00:26:05.319 He still had an A plus with the BBB while 575 00:26:05.359 --> 00:26:08.799 he was doing time in federal prison until we started 576 00:26:08.799 --> 00:26:11.160 talking about it all the time on the air. Then 577 00:26:11.240 --> 00:26:13.680 all of a sudden, he got removed from the BBB. 578 00:26:14.039 --> 00:26:16.680 I just have very little respect there. If I hear 579 00:26:16.759 --> 00:26:20.839 of somebody on our referral list that is starting to 580 00:26:20.880 --> 00:26:23.599 be a little strange to me, I remove them pretty 581 00:26:23.640 --> 00:26:27.400 much instantly, especially especially if I talk to him and 582 00:26:27.440 --> 00:26:30.640 I'm still not happy. I'd never remove anybody without getting 583 00:26:30.680 --> 00:26:35.319 their side. Don't get me wrong, but it was absolutely insane. 584 00:26:35.319 --> 00:26:37.799 A guy on federal prison. But what did you find? 585 00:26:38.599 --> 00:26:41.000 What I get? Their their motto. You know, we were joking, 586 00:26:41.000 --> 00:26:42.720 we're going to copy it. I can't get one hundred 587 00:26:42.720 --> 00:26:45.400 percent of people happy one hundred percent of the time. 588 00:26:45.559 --> 00:26:46.880 That's what they that's their motto. 589 00:26:47.680 --> 00:26:51.319 That's incredible. How many complaints? What recD have fifty complaints? 590 00:26:51.319 --> 00:26:54.480 They have a one point five rating. Fifty complaints is 591 00:26:54.680 --> 00:26:56.000 read Lass fifteen. 592 00:26:56.039 --> 00:26:58.000 We're all one star complaints. 593 00:26:58.559 --> 00:27:00.839 Here's what I would highly seeest on this. 594 00:27:01.519 --> 00:27:05.119 I think all they're doing is throwing crap to see 595 00:27:05.119 --> 00:27:08.799 what sticks on the wall, and they don't think most 596 00:27:08.839 --> 00:27:11.839 people are gonna fight it. Dmitri, I think this is 597 00:27:11.920 --> 00:27:15.119 perfect for you. I don't know if you're gonna get 598 00:27:15.160 --> 00:27:19.240 through to this company, but maybe just playing everyday advice 599 00:27:19.519 --> 00:27:23.240 for maybe Randy taking them to small claims. Now, the 600 00:27:23.319 --> 00:27:26.119 bad part is, Randy, it's only gonna be seventy five 601 00:27:26.680 --> 00:27:29.559 one hundred dollars out of a twelve thousand dollars repair. 602 00:27:30.000 --> 00:27:33.240 But that's seventy five hundred dollars. I don't think it's 603 00:27:33.240 --> 00:27:35.519 worth hiring an attorney, but it might be. 604 00:27:35.799 --> 00:27:37.039 You might need to look at it may have a 605 00:27:37.079 --> 00:27:38.000 mediation clause. 606 00:27:38.039 --> 00:27:40.400 I guarantee it's gonna have. I guarantee it's gonna have 607 00:27:40.440 --> 00:27:43.119 a mediation clause. And that's why I kind of want 608 00:27:43.200 --> 00:27:46.319 Randy to send the infro over to Dmitri, because if 609 00:27:46.319 --> 00:27:49.599 it does have that mediation clause, what you're gonna end 610 00:27:49.680 --> 00:27:54.960 up doing is actually not provoking. I was gonna say revoking, 611 00:27:55.000 --> 00:27:58.240 but initiating that clause, and there's gonna be a way 612 00:27:58.279 --> 00:28:01.000 to do that in there, and then you'll get to arbitration. 613 00:28:01.400 --> 00:28:06.559 But I really truly think, Alexander, that that you should 614 00:28:06.559 --> 00:28:09.359 win this if the warranty covers it. So I'm gonna 615 00:28:09.400 --> 00:28:12.519 have Dmitri reach out to you after the show or 616 00:28:12.559 --> 00:28:15.759 whenever he does. You need to send over that entire 617 00:28:15.839 --> 00:28:18.880 warranty packet, not just the cover page. 618 00:28:18.920 --> 00:28:21.119 I mean, he needs to look at the packet. 619 00:28:21.000 --> 00:28:24.440 To help at troubleshooter dot com and he's going to 620 00:28:24.559 --> 00:28:26.480 kind of reach out to them see if there's something 621 00:28:26.480 --> 00:28:29.319 he can do directly with them. I highly doubt it, 622 00:28:29.400 --> 00:28:32.839 based upon everything Kevin's found on him, but maybe, I mean, 623 00:28:32.880 --> 00:28:36.440 we have definitely have done this before. And then if 624 00:28:36.440 --> 00:28:38.839 that doesn't work, he can help you with that other thing, 625 00:28:38.920 --> 00:28:42.000 not in a legal sense, but in a true sense, 626 00:28:42.000 --> 00:28:43.480 because he's done it one hundred times. 627 00:28:43.559 --> 00:28:46.400 All right, right, right, thank you guys so much. 628 00:28:46.440 --> 00:28:47.119 Yeah, you got it. 629 00:28:47.160 --> 00:28:49.880 Hopefully we can at least recoup that seventy five hundred 630 00:28:50.079 --> 00:28:54.160 and once again, this off road four by four. If 631 00:28:54.240 --> 00:28:58.079 you know anything about him, if they have anything for sale, 632 00:28:58.480 --> 00:29:00.640 you need to know they're in bankruptcy. 633 00:29:01.319 --> 00:29:03.079 And it's just not a good thing. 634 00:29:03.160 --> 00:29:06.400 We've had numerous complaints over the last month, I mean 635 00:29:06.480 --> 00:29:09.279 more than any other dealership in a short. 636 00:29:09.079 --> 00:29:10.440 Amount of time, in a long time. 637 00:29:10.720 --> 00:29:14.200 Now Randy's got a comment on them and a question. 638 00:29:14.680 --> 00:29:17.000 So Randy, I'll gets you right after this. Three oh 639 00:29:17.079 --> 00:29:20.079 three Martino, we got some lines open. You need help. 640 00:29:20.440 --> 00:29:25.319 You know who to call three zero three Martino. 641 00:29:27.839 --> 00:29:31.079 Go with a sure thing Denver's best roofer Excel Roofing 642 00:29:31.200 --> 00:29:31.799 dot com. 643 00:29:31.839 --> 00:29:33.839 You don't pay a cent until you're content. 644 00:29:37.200 --> 00:29:40.400 Time for an insurance check up free, no obligation comparison 645 00:29:40.519 --> 00:29:44.079 call Compass Insurance paying too much your coverage at dozens 646 00:29:44.119 --> 00:29:46.839 of insurance companies find out now three oh three seven 647 00:29:46.880 --> 00:29:49.200 to seven to one help. You'll think you're his only 648 00:29:49.279 --> 00:29:51.759 customer when you choose Frank durand the real estate Man 649 00:29:51.799 --> 00:29:55.200 dot com to list your home with Remax Alliance three 650 00:29:55.279 --> 00:30:07.759 oh three nine two zero sixteen twenty two. 651 00:30:03.079 --> 00:30:06.279 Hi three oh three seven one three eight two five five. 652 00:30:06.359 --> 00:30:10.079 Dan McKenzie, By the way, man, is he a great attorney? 653 00:30:10.119 --> 00:30:13.920 Talk about protecting your legacy? You know he does asset protection. 654 00:30:14.000 --> 00:30:16.359 A lot of people think of his state planning is 655 00:30:16.400 --> 00:30:20.680 basically a will uh no, think of asset protection. Think 656 00:30:20.720 --> 00:30:24.799 about Medicaid coming after you and going through a half 657 00:30:24.799 --> 00:30:27.759 a million dollars you've acquired your whole life. He can 658 00:30:27.799 --> 00:30:29.960 help you with that. He can, of course do wills 659 00:30:30.000 --> 00:30:33.039 and trusts, that's his main deal. But the asset protection, 660 00:30:33.599 --> 00:30:38.279 lawsuit prevention power of attorney's medical directives, you get it. 661 00:30:38.319 --> 00:30:40.799 He does all that stuff. He's an expert here on 662 00:30:40.839 --> 00:30:42.920 the show, and we really like him. If you have 663 00:30:42.960 --> 00:30:46.200 any questions, call him up seven two zero eight two 664 00:30:46.359 --> 00:30:50.839 one seven six zero four or co plans dot co. 665 00:30:51.559 --> 00:30:55.559 Co Plans dot co. Now where are we going here? 666 00:30:55.599 --> 00:30:57.440 I got some lines open three oh three seven one 667 00:30:57.519 --> 00:31:01.000 three eight two five five. It's car day, Andy. What 668 00:31:01.119 --> 00:31:04.880 is your comment on off road four by four or 669 00:31:04.880 --> 00:31:06.400 automotive whatever they're called. 670 00:31:06.559 --> 00:31:09.160 And you also have a question about something? Go ahead? 671 00:31:10.200 --> 00:31:10.400 Yeah. 672 00:31:10.480 --> 00:31:12.559 So my comment is I went and looked at a 673 00:31:12.599 --> 00:31:17.599 pick up there once and they called me back the 674 00:31:17.640 --> 00:31:20.359 next day and was like, hey, we got you approved, 675 00:31:21.359 --> 00:31:23.200 zero down your payings like a hundred bucks a month. 676 00:31:23.240 --> 00:31:25.720 And I was like, well, how'd you get me approved? Well, 677 00:31:25.759 --> 00:31:28.640 we just made up a social Security number and did 678 00:31:28.640 --> 00:31:33.720 the numbers, and I was like, what is with you? 679 00:31:33.799 --> 00:31:36.920 So they basically just ran it through some finance company 680 00:31:37.079 --> 00:31:40.480 just to get the numbers, and that that's that is 681 00:31:40.559 --> 00:31:43.279 the oddest thing ever. I mean, these guys, hey, I 682 00:31:43.319 --> 00:31:49.200 looked it up. By the way. So, according to an 683 00:31:49.279 --> 00:31:55.799 AI overview, while some small businesses survived Chapter eleven bankruptcy, 684 00:31:56.200 --> 00:32:00.480 the success rate is low. Studies indicate that only about 685 00:32:00.640 --> 00:32:07.000 ten percent of Chapter eleven filings result in a successful reorganization. 686 00:32:07.720 --> 00:32:10.799 Ninety percent end up in a Chapter seven and are 687 00:32:10.839 --> 00:32:14.279 dismissed altogether. So the chances of coming out of a 688 00:32:14.359 --> 00:32:16.880 Chapter eleven and I'm not trying to pooh pooh anybody 689 00:32:16.960 --> 00:32:20.640 out there, but it is extremely hard and almost never happens, 690 00:32:21.079 --> 00:32:25.480 especially if they end up owing the irs money, employees money, 691 00:32:25.519 --> 00:32:29.759 it's just crazy. Or if it's all secure debt. You know, 692 00:32:30.039 --> 00:32:33.319 you don't have to play ball with these people. In fact, 693 00:32:33.599 --> 00:32:35.839 you don't have to say, Okay, we're gonna go ahead 694 00:32:35.839 --> 00:32:40.240 and knock your debt down. Usually the vendors will do 695 00:32:40.400 --> 00:32:43.720 that because they want something instead of nothing, but in 696 00:32:43.799 --> 00:32:45.720 general they just can't do it. Randy, it says you 697 00:32:45.799 --> 00:32:47.599 got another question as well, what is it? 698 00:32:48.559 --> 00:32:52.079 Yeah, so I'm renting in last week my water heater 699 00:32:52.119 --> 00:32:55.160 started leaking, and I called the landlord and they sent 700 00:32:55.200 --> 00:32:58.079 the plumber out. The plumber showed up, took a picture, 701 00:32:58.079 --> 00:33:02.359 and left, and for ten days we don't have hot water. 702 00:33:02.559 --> 00:33:04.279 It's still leaking, or I mean it is it shut 703 00:33:04.279 --> 00:33:05.720 off so it's not leaking anymore. 704 00:33:06.599 --> 00:33:08.079 Yeah, it's leaking all the water. 705 00:33:08.200 --> 00:33:09.240 It probably needs a new one. 706 00:33:09.279 --> 00:33:10.440 So when you call it up, do you have a 707 00:33:10.480 --> 00:33:13.480 management company or a direct connection to the landlord. What 708 00:33:13.640 --> 00:33:17.359 kind of place is it? It's a house, okay, so 709 00:33:17.559 --> 00:33:18.880 is it a management company? 710 00:33:19.759 --> 00:33:20.720 No, just a landlord. 711 00:33:20.920 --> 00:33:22.279 So what's he telling you or she? 712 00:33:23.759 --> 00:33:26.759 He just said, we're waiting on the warranty company. But 713 00:33:26.759 --> 00:33:29.880 it's been ten days and like the floors all warped 714 00:33:29.880 --> 00:33:31.599 because we didn't know it started leaking in the middle 715 00:33:31.640 --> 00:33:34.319 of the night. Yeah, and we woke up and the 716 00:33:34.359 --> 00:33:38.640 floors all warped. Water ran into our bathroom. I think 717 00:33:38.640 --> 00:33:39.680 it's getting pretty bad. 718 00:33:40.039 --> 00:33:42.599 But that's all done. It's not right now. The main 719 00:33:42.640 --> 00:33:44.640 problem is you just simply don't have hot water. What 720 00:33:45.279 --> 00:33:46.240 kind of hardwood is it? 721 00:33:46.319 --> 00:33:49.680 Like oak? Or you don't know, it's just landing it. 722 00:33:50.039 --> 00:33:53.039 Oh, okay, that's probably destroyed. Then I was going to 723 00:33:53.119 --> 00:33:57.039 say some wood. It's pretty remarkable. I've seen wood that 724 00:33:57.960 --> 00:34:01.000 gets kind of crazy man from flooding, and then like 725 00:34:01.079 --> 00:34:03.359 three months later you can barely tell. I mean it 726 00:34:03.480 --> 00:34:07.680 like regains its shape or whatever. I don't mind having 727 00:34:07.680 --> 00:34:10.159 one of the guys call over. Bo, you want to 728 00:34:10.199 --> 00:34:10.639 call over. 729 00:34:10.760 --> 00:34:12.199 I got a question for Randy. 730 00:34:12.280 --> 00:34:12.920 Yeah, go ahead. 731 00:34:13.159 --> 00:34:16.079 So, Randy, where is the water heater. 732 00:34:15.920 --> 00:34:19.239 Leaking from from the bottom of the tank. 733 00:34:19.639 --> 00:34:21.320 Is it dripping or spraying out? 734 00:34:22.480 --> 00:34:24.599 Uh, it's spring whatever, there's pressure on it. 735 00:34:24.599 --> 00:34:27.599 It's spring, but with the probably rotted right. 736 00:34:28.039 --> 00:34:30.880 The bottom of the tank as sediment, and it needs 737 00:34:30.880 --> 00:34:33.800 to be replaced right away. So I'm happy to call 738 00:34:33.840 --> 00:34:36.960 over to your management company because that lands like is 739 00:34:37.000 --> 00:34:37.679 it the landlord? 740 00:34:37.800 --> 00:34:40.079 Yeah, you want to do that, Randy. I don't see 741 00:34:40.079 --> 00:34:41.920 any harm and it's not like we're going to threaten 742 00:34:41.960 --> 00:34:45.599 him or anything. We're just gonna say, hey, you know, uh, well. 743 00:34:45.239 --> 00:34:46.440 He's been really nice. 744 00:34:46.480 --> 00:34:48.360 I was just wondering, like, how long can they make 745 00:34:48.440 --> 00:34:49.000 us go. 746 00:34:49.159 --> 00:34:50.599 With no hop You just got it. 747 00:34:50.599 --> 00:34:53.960 You gotta stay on him how long? Well, hot water 748 00:34:54.079 --> 00:34:57.960 is a necessity. But here's the question. Do you want 749 00:34:58.000 --> 00:35:00.079 out of the lease? You probably don't hold on you 750 00:35:00.159 --> 00:35:03.239 bring up an interesting question, and I've got some thoughts 751 00:35:03.280 --> 00:35:07.119 on airbody hold type three oh three seven one, three eight, 752 00:35:07.119 --> 00:35:09.760 two five five. We got three hours coming up. Three 753 00:35:09.840 --> 00:35:12.360 oh three Martino, get those calls in right now. 754 00:35:12.400 --> 00:35:13.280 We'll see in a second. 755 00:35:24.719 --> 00:35:28.000 Go with a sure thing Denver's best roofer Excel Roofing 756 00:35:28.079 --> 00:35:32.280 dot com. You don't pay a cent until you're contenth 757 00:35:34.119 --> 00:35:37.320 time for an insurance check up free no obligation comparison 758 00:35:37.440 --> 00:35:41.000 call Compass Insurance paying too much your coverage at dozens 759 00:35:41.000 --> 00:35:43.719 of insurance companies find out now three oh three, seven 760 00:35:43.719 --> 00:35:46.079 to seven to one help. You'll think you're his only 761 00:35:46.199 --> 00:35:48.639 customer when you choose Frank durand the real estate Man 762 00:35:48.719 --> 00:35:52.159 dot com to list your home with Remax Alliance three 763 00:35:52.159 --> 00:35:59.199 oh three nine two zero sixteen twenty two. 764 00:36:00.320 --> 00:36:05.400 D News. You don't help. 765 00:36:07.840 --> 00:36:12.039 Runing s as fast as we can show. Shooter's gonna 766 00:36:12.119 --> 00:36:13.840 help coming man. 767 00:36:14.559 --> 00:36:19.719 This is the Troubleshooter Show Now, Tom Martinez, Welcome. 768 00:36:19.440 --> 00:36:22.719 Welcome, my friends to the only show of its kind. 769 00:36:22.760 --> 00:36:26.360 We're here to recoup stolen money from you. Maybe a 770 00:36:26.400 --> 00:36:29.920 bad contractor took money and never showed up. Maybe a 771 00:36:29.960 --> 00:36:33.440 bad car deal, a bad warranty which we have dealt 772 00:36:33.440 --> 00:36:36.360 with numerous times. Today we've been talking a little bit 773 00:36:36.400 --> 00:36:40.159 about off road four by four or automotive and Fort 774 00:36:40.199 --> 00:36:42.800 Lopton there in chapter eleven. We've had a lot of calls, 775 00:36:42.840 --> 00:36:45.840 a lot of complaints in the last month on these guys, 776 00:36:46.119 --> 00:36:48.800 and we've got a couple cases brew and hopefully we 777 00:36:48.840 --> 00:36:51.039 get a turnout today. I do got some lines that 778 00:36:51.079 --> 00:36:54.519 open three oh three seven, one, three eight, two five five. 779 00:36:54.559 --> 00:36:56.800 We'd love to hear from you. It's car day. Any 780 00:36:56.880 --> 00:36:59.920 car questions. Jeff Vick is here. I have got Kevin 781 00:37:00.079 --> 00:37:04.559 Hulkin here, I've got Suzanne's here, Deputy Bow, Deputy Dimitri Kelly. 782 00:37:04.880 --> 00:37:06.400 The whole gang is here to. 783 00:37:06.400 --> 00:37:07.199 Help you out. 784 00:37:07.480 --> 00:37:09.800 In fact, to the tune of over three hundred million 785 00:37:09.840 --> 00:37:13.599 dollars so far, cash, merchandise, exchanges, refunds. 786 00:37:13.599 --> 00:37:14.480 You get the idea. 787 00:37:14.719 --> 00:37:20.280 Now, Randy called in and Randy is a tenant at 788 00:37:20.280 --> 00:37:23.639 a house and he has not had hot water for 789 00:37:23.760 --> 00:37:27.119 ten days, and his question is you know how. 790 00:37:27.000 --> 00:37:27.960 Long is too long? 791 00:37:28.039 --> 00:37:33.320 Well, Randy, at this point you could probably start evicting 792 00:37:33.360 --> 00:37:35.320 yourself properly if you wanted to. 793 00:37:35.400 --> 00:37:37.920 But that's really where I want to go on this. 794 00:37:38.000 --> 00:37:40.159 I mean, you probably like the house, and it's not 795 00:37:40.280 --> 00:37:43.320 worth moving over this if it's going to be fixed 796 00:37:43.320 --> 00:37:52.360 fairly quick, right, Randy, I might not have him up, Kelly, 797 00:37:52.400 --> 00:37:54.559 tell me if he comes back up, we can still 798 00:37:54.599 --> 00:37:55.760 talk about it in general. 799 00:37:55.880 --> 00:38:00.360 Bo, how many renolds do you have? I have you 800 00:38:00.440 --> 00:38:01.039 got quite a shit? 801 00:38:01.079 --> 00:38:03.360 Yeah, I have seven single family homes. 802 00:38:03.440 --> 00:38:04.360 And then when they. 803 00:38:04.199 --> 00:38:06.760 Go when you have an issue with them, and let's 804 00:38:06.760 --> 00:38:09.159 say a water heater. Over the years you've had rentals 805 00:38:09.199 --> 00:38:12.320 long enough, I guarantee you've had them water heaters go out. 806 00:38:12.360 --> 00:38:16.519 What is an acceptable time as you as a landlord? 807 00:38:16.599 --> 00:38:17.639 What are your thoughts on it? 808 00:38:17.960 --> 00:38:20.760 I think when someone has no hot water, even in 809 00:38:20.760 --> 00:38:23.840 a small apartment building, that is a necessity. 810 00:38:23.920 --> 00:38:25.280 You have to get right on it. 811 00:38:25.519 --> 00:38:28.400 I normally you will get someone a tank installed within 812 00:38:28.960 --> 00:38:31.800 two three days max. 813 00:38:32.039 --> 00:38:34.079 Well from the hot shower. 814 00:38:34.119 --> 00:38:37.280 It sucks, you know, when you can't clean your clothes 815 00:38:37.440 --> 00:38:41.519 or your dishes properly, it sucks. Ten days is way 816 00:38:41.559 --> 00:38:43.760 too long. In fact, I wish he was still on 817 00:38:44.320 --> 00:38:45.440 because I would have you. 818 00:38:45.440 --> 00:38:49.719 Call over landlord. The landlord I want figured it out. 819 00:38:49.480 --> 00:38:51.679 And look at the landlord as losing a lot of 820 00:38:51.719 --> 00:38:54.920 money with the damage the water heaters causing by destroyer. 821 00:38:55.000 --> 00:38:56.880 Well he said it was all shut off now that 822 00:38:57.199 --> 00:38:59.679 that damage is atually done. 823 00:39:00.480 --> 00:39:03.000 Yeah, Randy called back, I'll talk to your landlord. 824 00:39:04.239 --> 00:39:07.239 And his real question was how long is too long? 825 00:39:07.719 --> 00:39:13.639 And that's very interesting question because with water and say 826 00:39:13.719 --> 00:39:18.199 heat and different things like that, you could basically do 827 00:39:18.280 --> 00:39:23.920 a self help eviction. And what that means is you 828 00:39:23.960 --> 00:39:27.920 can get yourself out of the current lease without any 829 00:39:27.960 --> 00:39:31.320 negative ramifications. In other words, they can't put it on 830 00:39:31.559 --> 00:39:34.079 your rental record as anything bad. 831 00:39:34.159 --> 00:39:36.480 You just do it properly. They have to give back 832 00:39:36.800 --> 00:39:39.119 your deposit. You can do everything like that. 833 00:39:39.639 --> 00:39:43.039 The problem with that is usually it's not worth it 834 00:39:43.119 --> 00:39:45.079 because you've got to go out, you've got to find 835 00:39:45.079 --> 00:39:47.280 a new place, you got to move, you got to 836 00:39:47.320 --> 00:39:49.840 do whatever there is. Did you ever have anybody bo 837 00:39:49.960 --> 00:39:52.639 out of curiosity do that to you. 838 00:39:52.679 --> 00:39:55.800 No, because I'm a good landlord. Yeah, I take care. 839 00:39:55.920 --> 00:39:57.599 I take care of the tennis and when they have 840 00:39:57.639 --> 00:40:00.880 an issue, I don't want anything to ask Slade where 841 00:40:00.880 --> 00:40:03.320 they end up calling the city and they're they're paying 842 00:40:03.360 --> 00:40:06.760 your rent, they're paying your mortgage. They're like a customer. 843 00:40:06.840 --> 00:40:09.119 You got to take to me. It's like a customer. 844 00:40:09.480 --> 00:40:13.559 Did you get screwed over during a COVID at all. No, 845 00:40:14.079 --> 00:40:14.360 I was. 846 00:40:14.559 --> 00:40:17.320 It was very fortunate. Been through a couple evictions in 847 00:40:17.440 --> 00:40:19.320 my time, but nothing through. 848 00:40:19.360 --> 00:40:21.760 What's the worst eviction did they did? They wreck the 849 00:40:21.800 --> 00:40:24.519 place too. I'm just curious from a loanlord one person. 850 00:40:24.599 --> 00:40:27.639 In fact, I'm going to mediation next week on It 851 00:40:27.679 --> 00:40:29.119 happened about a year ago. 852 00:40:29.559 --> 00:40:31.000 She was a ward to her. 853 00:40:31.519 --> 00:40:34.239 And uh I had to do the eviction. I had 854 00:40:34.239 --> 00:40:36.400 to get the sheriff out and the. 855 00:40:36.400 --> 00:40:40.760 Street literally had to escort her out. Yes, she waited 856 00:40:40.840 --> 00:40:42.480 to that point, and she was. 857 00:40:42.480 --> 00:40:43.960 Knowing the sheriff was coming. 858 00:40:44.079 --> 00:40:46.079 It was like Kevin's situation. 859 00:40:46.239 --> 00:40:48.880 She had a sign going up and down the streets 860 00:40:48.960 --> 00:40:50.960 and how bad we were and how unfair. 861 00:40:51.639 --> 00:40:52.559 But what happened. 862 00:40:52.639 --> 00:40:54.639 The sheriff only gave us like an hour hour and 863 00:40:54.679 --> 00:40:57.360 a half to move her out, and she had so 864 00:40:57.480 --> 00:41:00.119 much stuff I had to get to roll off dumpsters 865 00:41:00.760 --> 00:41:04.519 and it ended up costing me approximately fifteen thousand dollars 866 00:41:04.519 --> 00:41:05.199 When it was all. 867 00:41:05.039 --> 00:41:07.760 Said, so you're going after for that fifteen k. 868 00:41:07.800 --> 00:41:10.800 Yes, it's been going to cases, going to mediation. This 869 00:41:10.920 --> 00:41:12.079 happened about a year and a half ago. 870 00:41:12.079 --> 00:41:14.320 I'm going to mediation was it nasty hoarding? 871 00:41:14.920 --> 00:41:16.760 It was just boxes of stuff. 872 00:41:16.800 --> 00:41:18.960 It wasn't like dirty or nasty, but it was just 873 00:41:19.039 --> 00:41:20.679 stuff piled up to the ceiling. 874 00:41:20.800 --> 00:41:23.280 I had to hire. We started out with two guys. 875 00:41:23.280 --> 00:41:24.679 We ended up with six guys. 876 00:41:24.840 --> 00:41:25.679 That's insane. 877 00:41:25.840 --> 00:41:29.280 Suzanne and I helped this lady move that turned out 878 00:41:29.320 --> 00:41:32.719 to be the strangest hoarder I've ever seen. What was 879 00:41:32.760 --> 00:41:36.599 her name, Suzanne, God, I can't think of that name either. 880 00:41:37.400 --> 00:41:39.280 When it comes to me, it'll hit me. It still 881 00:41:39.320 --> 00:41:42.480 gives me the heavy gebis. But all she would hoard 882 00:41:42.679 --> 00:41:45.679 was new stuff. So she had one guest room in 883 00:41:45.719 --> 00:41:51.880 this apartment fully filled up fully to the ceiling of 884 00:41:52.119 --> 00:41:56.880 brand new stuff dating way back to even Montgomery wards. 885 00:41:57.320 --> 00:42:00.199 She would have pleather purses that were marked down to 886 00:42:00.320 --> 00:42:04.719 two dollars all over the place, back to the ceiling. 887 00:42:05.079 --> 00:42:08.039 I have never seen so much junk in my life. 888 00:42:08.519 --> 00:42:12.440 And she turned out to be a nightmare. She ended 889 00:42:12.519 --> 00:42:15.199 up saying that one of our friends had helped us 890 00:42:15.239 --> 00:42:20.800 help her move. Daphne was like stealing some of her stuff. 891 00:42:21.039 --> 00:42:24.320 We weren't stealing it. We were throwing away the crap 892 00:42:24.440 --> 00:42:27.360 that wouldn't fit in her new place. Her new place 893 00:42:27.519 --> 00:42:31.199 was only a single bedroom. When I checked a mail 894 00:42:31.280 --> 00:42:35.960 for she had a bunch of checks for What the 895 00:42:35.960 --> 00:42:37.760 hell were those checks for? I think they were from 896 00:42:37.880 --> 00:42:38.480 Uncle Sam. 897 00:42:38.559 --> 00:42:40.360 So yeah, they were like, I don't know. 898 00:42:40.480 --> 00:42:42.320 She was just trying to say, you were breaking a 899 00:42:42.400 --> 00:42:43.079 federal law. 900 00:42:43.199 --> 00:42:46.679 Yes, I was breaking a federal law. Looking through her mail. 901 00:42:48.119 --> 00:42:51.639 The woman just went completely psycho when her two dollars 902 00:42:51.639 --> 00:42:53.800 pleather purse ended up in the trash can. 903 00:42:54.119 --> 00:42:56.039 She came unglueded all of us. 904 00:42:56.119 --> 00:42:59.320 I've never had a situation where we tried to help 905 00:42:59.360 --> 00:43:02.199 people like that. Have you guys ever helped somebody out 906 00:43:02.239 --> 00:43:03.400 they couldn't afford. 907 00:43:03.119 --> 00:43:05.440 Like a car repair? I know you have. But then 908 00:43:05.480 --> 00:43:07.840 there then it turns like into a nightmare. 909 00:43:08.119 --> 00:43:11.280 Yeah, you own the car. So a month later they're 910 00:43:11.320 --> 00:43:13.599 back for more and more. And the one lady actually 911 00:43:13.599 --> 00:43:15.320 brought her son's car in to see if we can 912 00:43:15.400 --> 00:43:16.159 help him and. 913 00:43:16.280 --> 00:43:18.119 Help him out, help him out, help her. 914 00:43:18.320 --> 00:43:21.039 He helped her out, and then it's it's something you 915 00:43:21.079 --> 00:43:22.119 don't want to get started. 916 00:43:22.400 --> 00:43:25.559 Oh it's crazy, man, I mean a nightmare tenant like 917 00:43:25.599 --> 00:43:28.199 you were talking about. Bo I feel bad for you, man, 918 00:43:28.639 --> 00:43:31.880 that sucks. I wonder if she even has a fifteen grand. 919 00:43:32.559 --> 00:43:32.880 Uh. 920 00:43:32.960 --> 00:43:36.519 Well, when she did the lease, we my sister had 921 00:43:36.599 --> 00:43:40.440 her daughter co sign on lease. So we're actually going 922 00:43:40.519 --> 00:43:41.599 after the co signer. 923 00:43:41.760 --> 00:43:43.559 Oh good, because they probably have the money. 924 00:43:43.599 --> 00:43:44.840 You have the money, all right. 925 00:43:45.280 --> 00:43:48.239 So Kevin, Jeff, what's the worst you guys have ever 926 00:43:48.360 --> 00:43:51.519 dealt with as far as like an unruly customer? 927 00:43:53.880 --> 00:43:57.559 You guys are looking at I mean you always get 928 00:43:57.559 --> 00:43:58.079 those ones that. 929 00:43:58.239 --> 00:44:00.000 Did you ever have anybody threaten you? 930 00:44:00.079 --> 00:44:00.199 Oh? 931 00:44:00.280 --> 00:44:02.519 Yeah, I definitely I had somebody in the threat he 932 00:44:02.519 --> 00:44:04.159 was gonna come over. He's gonna shoot me and then 933 00:44:04.199 --> 00:44:07.480 blow up the shop. Wow, and blow up and blow 934 00:44:07.559 --> 00:44:09.679 up the shop. So not only would you be dead, 935 00:44:10.159 --> 00:44:13.719 but your shop will be blown up. That's a pretty 936 00:44:13.880 --> 00:44:16.960 that's a good one, man. I can't top that. I 937 00:44:17.000 --> 00:44:21.599 had a lady at my Montbello store. She got really mad. 938 00:44:21.679 --> 00:44:24.039 We left the oil cap off and she came back, 939 00:44:24.119 --> 00:44:26.119 and you know, there was plenty of oil. It's only 940 00:44:26.199 --> 00:44:28.880 like two minutes, but there was some oil around, And 941 00:44:29.199 --> 00:44:30.960 so I got her a new cap, put it on, 942 00:44:31.400 --> 00:44:33.519 and I said bring it over to that car wash. 943 00:44:33.599 --> 00:44:36.599 They'll steam clean, it'll be like new. And she's like, no, 944 00:44:36.679 --> 00:44:39.079 I want that oil change for free. And I want this, 945 00:44:39.159 --> 00:44:41.199 and then she had this whole list. I said, the 946 00:44:41.239 --> 00:44:43.280 only thing you're getting for free is bring it over 947 00:44:43.360 --> 00:44:45.360 that car wash and they'll steam clean it for you, 948 00:44:45.760 --> 00:44:47.719 and I'll pay for that. I'm not going to refund 949 00:44:47.760 --> 00:44:50.039 this and pay yeah, and do this. You guys are not. 950 00:44:50.159 --> 00:44:53.239 She goes, I'm gonna go. She says, Okay, i'll see 951 00:44:53.239 --> 00:44:55.239 you in a few minutes. I'm gonna go get my brother. 952 00:44:56.840 --> 00:45:00.159 And I'm like, yeah, yeah, yeah, whatever, Sure enough, man. 953 00:45:00.400 --> 00:45:03.639 She came back probably forty five minutes later with two 954 00:45:03.800 --> 00:45:07.280 big dudes. Man, and they came in and I was like, 955 00:45:08.039 --> 00:45:11.199 I'm not playing. I literally put our phone on speakerphone 956 00:45:11.199 --> 00:45:13.239 and dialed nine to one one and. 957 00:45:13.440 --> 00:45:15.480 Those two took off. They're like, well, well we don't 958 00:45:15.480 --> 00:45:16.119 want any trouble. 959 00:45:16.159 --> 00:45:17.800 You got to go, and they all ran, probably had 960 00:45:17.840 --> 00:45:20.760 warrants out on them, but they didn't threaten to blow 961 00:45:20.800 --> 00:45:21.159 me up. 962 00:45:22.079 --> 00:45:23.079 Kevin. How about you? 963 00:45:23.679 --> 00:45:25.719 I think the worst I had there was a cell 964 00:45:25.719 --> 00:45:28.440 phone was missing out of a car that was in 965 00:45:28.519 --> 00:45:31.039 our parking lot for two weeks, and they thought, you 966 00:45:31.079 --> 00:45:34.440 guys took it, and exactly, you know, since it's not there, 967 00:45:34.480 --> 00:45:36.960 we must have taken it. Why would I take us. 968 00:45:37.039 --> 00:45:38.840 What am I going to do with somebody else's cell phone? 969 00:45:38.920 --> 00:45:41.599 Yeah, you can't. I mean really, these states phone it's locked. 970 00:45:41.639 --> 00:45:43.079 There's nothing you can do with it. 971 00:45:43.119 --> 00:45:45.840 So, you know, the guy was trying to get me, 972 00:45:46.039 --> 00:45:49.360 I think, to escalate it because every time I try 973 00:45:49.360 --> 00:45:51.360 to walk away from me, step in front of me. 974 00:45:51.679 --> 00:45:53.000 I can't see. I can't. 975 00:45:53.000 --> 00:45:57.119 Can you picture Kevin escalating a circumstance. I can't picture 976 00:45:57.239 --> 00:46:00.599 he got me close? Did he really well up blocking 977 00:46:00.639 --> 00:46:01.119 my path? 978 00:46:01.880 --> 00:46:03.960 You know? And I was like, buddy, you gotta go. Yeah, 979 00:46:03.960 --> 00:46:06.400 that little turn around and he you know, he's just. 980 00:46:06.360 --> 00:46:11.000 Trying to get your movement to make contact, and I 981 00:46:11.079 --> 00:46:13.400 was trying really hard not to. So the same thing. 982 00:46:13.400 --> 00:46:16.039 I put speakerphone on a diwed nine to one one. Yeah, 983 00:46:16.079 --> 00:46:17.480 and he's standing right there the whole time. 984 00:46:17.480 --> 00:46:18.159 He never left. 985 00:46:18.480 --> 00:46:19.320 He's stuck. Wow. 986 00:46:19.599 --> 00:46:22.639 So they came out through him out you know, uh, 987 00:46:23.320 --> 00:46:25.480 you know, eighty six them. I guess he can't come 988 00:46:25.480 --> 00:46:27.639 back on the property in the whole bit. But yeah, 989 00:46:27.639 --> 00:46:31.000 he was completely insane over his son's cell phone. I mean, 990 00:46:31.000 --> 00:46:32.599 how many kids leave his cell phone a car for 991 00:46:32.599 --> 00:46:33.039 two weeks? 992 00:46:33.039 --> 00:46:36.639 Anyway, you know, we've had you know, most of the 993 00:46:36.760 --> 00:46:41.119 unruly customers. I don't know, there's not There really isn't 994 00:46:41.119 --> 00:46:43.320 a lot of problem childs in the world if you 995 00:46:43.360 --> 00:46:45.920 think of how many people walk through your door and 996 00:46:46.079 --> 00:46:47.280 any retail business. 997 00:46:47.280 --> 00:46:49.079 But that's how you handle it too. Don't let it 998 00:46:49.119 --> 00:46:49.480 get there. 999 00:46:50.000 --> 00:46:53.360 Yeah, I mean some of them, but some you can't. 1000 00:46:53.480 --> 00:46:54.840 I think ninety nine percent of them. 1001 00:46:54.840 --> 00:46:57.320 You just I give you that. Let him vent, you know, 1002 00:46:57.559 --> 00:47:00.360 get it out, agree with him, disagree with whatever you're 1003 00:47:00.360 --> 00:47:01.920 going to do. But it's all on how you handle it. 1004 00:47:02.360 --> 00:47:03.159 No, it is true. 1005 00:47:03.199 --> 00:47:06.119 You've got to de escalate it as best you can. 1006 00:47:06.519 --> 00:47:07.880 Understand why they're frustrated. 1007 00:47:08.039 --> 00:47:13.039 There's circumstances though that uh, they're pretty hard to deal with. 1008 00:47:13.239 --> 00:47:14.159 I mean there really are. 1009 00:47:14.400 --> 00:47:17.920 This wasn't really an unruly one, but I was out 1010 00:47:17.920 --> 00:47:20.480 of town and my store manager for one of my 1011 00:47:20.559 --> 00:47:24.079 computer stores, the one in Parker. You know, this is 1012 00:47:24.119 --> 00:47:29.400 going back to probably like two thousand and two. We 1013 00:47:29.440 --> 00:47:32.199 had a computer come in and he was getting an 1014 00:47:32.280 --> 00:47:35.320 upgrade and we had to transfer the data from one 1015 00:47:35.360 --> 00:47:39.519 hard drive to the other. And we have certain programs 1016 00:47:39.519 --> 00:47:41.519 that do this depending on what the date is. Are 1017 00:47:41.519 --> 00:47:44.039 you doing an exact replica or you just copying a 1018 00:47:44.079 --> 00:47:48.559 file whatever. So he's transferring over some files. Man, and 1019 00:47:48.599 --> 00:47:52.960 this guy had he had child porn on there. Oh yeah, 1020 00:47:53.039 --> 00:47:56.599 it was crazy man. And basically we ended up getting 1021 00:47:56.599 --> 00:47:59.800 the cops involved. So once again, this isn't an unruly customer. 1022 00:47:59.840 --> 00:48:03.840 But in hindsight, I always wondered, there's so many different 1023 00:48:03.840 --> 00:48:05.960 things to think about in a situation like that. 1024 00:48:06.599 --> 00:48:06.800 One. 1025 00:48:06.880 --> 00:48:08.760 I wasn't there, I was the owner. I should have 1026 00:48:08.800 --> 00:48:11.920 got that phone call from my employee. But it really 1027 00:48:11.960 --> 00:48:14.480 wasn't his fault. We were in Mexico and this is 1028 00:48:14.559 --> 00:48:17.400 back when you know, you simply weren't going to call us. 1029 00:48:18.000 --> 00:48:21.880 So he ends up calling the police and you guys, 1030 00:48:21.880 --> 00:48:24.320 tell me, tell me your thoughts on this, and the 1031 00:48:24.320 --> 00:48:27.840 police get involved, they take the guy's computer. Of course, 1032 00:48:27.880 --> 00:48:31.360 the guy's upset, but he's way more upset than he's 1033 00:48:31.400 --> 00:48:33.719 facing some serious stuff. 1034 00:48:33.440 --> 00:48:34.079 At this point. 1035 00:48:34.960 --> 00:48:38.199 But Mike at the time had well he still has 1036 00:48:38.239 --> 00:48:41.079 a younger sister, but at the time his sister was 1037 00:48:41.199 --> 00:48:44.760 like ten or twelve or eleven or whatever age. So 1038 00:48:45.039 --> 00:48:46.719 I mean it really hit home with him. 1039 00:48:47.320 --> 00:48:49.719 His sister in those images. Yeah, exactly. 1040 00:48:50.079 --> 00:48:55.119 So I started thinking, though, it's like, how does that 1041 00:48:55.239 --> 00:48:58.360 look for a data center? How does it look on 1042 00:48:58.599 --> 00:49:03.639 me as the owner of a computer store, like you 1043 00:49:03.719 --> 00:49:07.400 don't necessarily when you transfer stuff, depending on how you're 1044 00:49:07.400 --> 00:49:10.239 doing it, you're generally not going to be seeing the 1045 00:49:10.320 --> 00:49:11.360 actual images. 1046 00:49:11.480 --> 00:49:14.800 You know what I'm saying. There's ways you will see them. 1047 00:49:14.880 --> 00:49:17.480 You can see thumbnails of them, there's ways you just 1048 00:49:17.519 --> 00:49:18.280 see the title. 1049 00:49:18.440 --> 00:49:21.480 And I never really asked Mike this. It might have just. 1050 00:49:21.480 --> 00:49:24.199 Been the titles that he was like, well that's a 1051 00:49:24.280 --> 00:49:27.079 strange title, and then just looks at it pure curiosity. 1052 00:49:27.440 --> 00:49:31.679 But regardless, really what I was thinking from the business standpoint, 1053 00:49:32.000 --> 00:49:34.840 nothing to do with the scumbag that had these photos, 1054 00:49:35.239 --> 00:49:38.039 but from the business standpoint, that looks you. That makes 1055 00:49:38.079 --> 00:49:41.119 you look a little strange as someone that copies data. 1056 00:49:41.199 --> 00:49:43.400 You guys following me like, why the hell were you 1057 00:49:43.480 --> 00:49:46.519 looking at my data? Does that mean this company even 1058 00:49:46.559 --> 00:49:49.079 if I don't have stuff like that or illegal images? 1059 00:49:49.440 --> 00:49:52.119 Are they looking at my finances? Are they looking at this? 1060 00:49:52.440 --> 00:49:54.599 Are they looking at that? So it put me in 1061 00:49:54.639 --> 00:50:00.000 a precarious situation period, I mean, what are your thoughts 1062 00:50:00.239 --> 00:50:00.480 on that? 1063 00:50:00.519 --> 00:50:06.079 Seriously, it's a good question that that he's got to answer. 1064 00:50:06.320 --> 00:50:08.639 How did you come about looking at because you're right, 1065 00:50:08.679 --> 00:50:10.559 what about sometimes financials. 1066 00:50:10.719 --> 00:50:13.000 Sometimes you just stumble upon something though. I mean, if 1067 00:50:13.039 --> 00:50:14.599 this guy came in and he's got a body in 1068 00:50:14.639 --> 00:50:17.559 the trunk and we had to go looking for the key, 1069 00:50:18.280 --> 00:50:18.719 looking for the. 1070 00:50:18.760 --> 00:50:21.360 Hubcat key, you know what, I have a feeling what 1071 00:50:21.400 --> 00:50:23.920 he saw is he's just you know, he's generally you know, 1072 00:50:24.039 --> 00:50:26.480 Mike can work on ten computers at once with data 1073 00:50:26.519 --> 00:50:30.559 transfers and stuff. I would assume picture an old dawscreen 1074 00:50:30.599 --> 00:50:33.159 and the names of the files are just flying by, 1075 00:50:33.239 --> 00:50:35.639 and I would guess a few of them caught your eye. 1076 00:50:35.679 --> 00:50:38.760 Yeah, a few of them that probably would catch anybody's eye. 1077 00:50:38.760 --> 00:50:41.400 And you know you saw him, and back then, I 1078 00:50:41.440 --> 00:50:43.159 mean whatever, it didn't matter. 1079 00:50:43.199 --> 00:50:45.280 I mean I always wondered what happened to that guy? 1080 00:50:45.440 --> 00:50:47.599 All right, I got to take a break three o 1081 00:50:47.760 --> 00:50:50.559 three seven to one three eight two five five. If 1082 00:50:50.599 --> 00:50:53.320 you're a business owner, I would love to know about 1083 00:50:53.360 --> 00:50:56.920 a horrible customer over the years I've had him. 1084 00:50:56.960 --> 00:50:59.000 I mean, that guy. I didn't deal with him face 1085 00:50:59.039 --> 00:50:59.880 to face. I wasn't. 1086 00:51:00.239 --> 00:51:03.440 But that's truly a horrible customer. No no matter how 1087 00:51:03.440 --> 00:51:07.280 you look at it. There's so many bad ones out there, 1088 00:51:07.480 --> 00:51:10.039 I mean, really, but once like Kevin said maybe one 1089 00:51:10.079 --> 00:51:12.760 out of one hundred. Actually, really i'd say more like 1090 00:51:12.800 --> 00:51:16.519 one out of a thousand are really bad. But man, 1091 00:51:16.559 --> 00:51:18.559 when you get them and some of them don't go 1092 00:51:18.679 --> 00:51:22.000 away three zero three seven one three talk. 1093 00:51:26.360 --> 00:51:29.599 Go with a sure thing Denver's Best roofer Excel Roofing 1094 00:51:29.719 --> 00:51:33.880 dot com. You don't pay a cent until you're contenth 1095 00:51:35.760 --> 00:51:38.920 time for an insurance check up free no obligation comparison 1096 00:51:39.079 --> 00:51:42.639 call Compass Insurance paying too much your coverage at dozens 1097 00:51:42.639 --> 00:51:45.360 of insurance companies find out now three o three seven 1098 00:51:45.360 --> 00:51:47.719 to seven to one help. You'll think you're his only 1099 00:51:47.800 --> 00:51:50.280 customer when you choose Frank durand the real estate Man 1100 00:51:50.320 --> 00:51:53.719 dot com to list your home with Remax Alliance three 1101 00:51:53.800 --> 00:51:55.920 oh three nine two zero sixteen twenty. 1102 00:51:55.719 --> 00:52:02.960 Two three seven one three A two five five three 1103 00:52:03.039 --> 00:52:05.760 oh three Martino, you know, if you don't watch us 1104 00:52:05.800 --> 00:52:09.079 and listen to us on YouTube, you miss a lot. 1105 00:52:09.199 --> 00:52:14.280 You do miss the show within the show. These guys 1106 00:52:14.440 --> 00:52:16.840 know what I'm talking about. There's no cussing behind the 1107 00:52:16.840 --> 00:52:18.519 scenes ever, right, guys. 1108 00:52:18.280 --> 00:52:20.280 I'm amazed, So you could turn it off and turn 1109 00:52:20.320 --> 00:52:21.440 it on as well as you do. 1110 00:52:21.639 --> 00:52:24.079 I've heard that, actually, I've heard a lot of people 1111 00:52:24.159 --> 00:52:26.079 say that, I don't know how I do that. 1112 00:52:26.360 --> 00:52:27.079 I really don't. 1113 00:52:27.320 --> 00:52:29.320 As long as I know. You've only slipped the one time. 1114 00:52:29.880 --> 00:52:35.519 Oh man, no, no, no, on air right here. I 1115 00:52:35.599 --> 00:52:37.239 was trying to tell you about that the other day. 1116 00:52:38.320 --> 00:52:41.639 I doubt, I doubt this happened. But if it did, 1117 00:52:41.719 --> 00:52:42.800 what happened there. 1118 00:52:42.719 --> 00:52:45.760 Was you had a caller who used it was either 1119 00:52:45.800 --> 00:52:47.840 the S word or the B S word, and so 1120 00:52:47.920 --> 00:52:49.880 you had to nix him. So you put them on there, 1121 00:52:50.360 --> 00:52:54.360 You put the and then Tom says, why what happened? 1122 00:52:54.360 --> 00:52:57.159 And you said, oh, he said, and then you actually said. 1123 00:52:56.920 --> 00:52:58.800 The word mar This was like in the last four 1124 00:52:59.159 --> 00:53:03.280 I believe it. So I dump him because he says 1125 00:53:03.519 --> 00:53:07.440 s h. And then Tom wonders why I dumped him, 1126 00:53:07.480 --> 00:53:09.159 and Tom's remote and. 1127 00:53:09.159 --> 00:53:12.480 Says, what did he say? And then then I simply 1128 00:53:12.559 --> 00:53:15.239 say the words and had to dump myself. 1129 00:53:15.480 --> 00:53:18.719 No, it was called Dragon fixed you Dragon caught it. 1130 00:53:18.880 --> 00:53:22.159 Yeah, but then you just walked out of the room 1131 00:53:22.239 --> 00:53:23.800 because you were just mortified. 1132 00:53:23.800 --> 00:53:27.159 I think I literally turned red, didn't you did? God, 1133 00:53:27.159 --> 00:53:27.639 that's bad. 1134 00:53:27.880 --> 00:53:31.440 I left here one time real quick, then I'll hop 1135 00:53:31.480 --> 00:53:33.679 to the phone. So there was another time. It's been 1136 00:53:33.719 --> 00:53:37.639 well over a year. On break, I was talking to Tom, 1137 00:53:37.760 --> 00:53:40.679 he was remote, and I hit the damn on button. 1138 00:53:40.920 --> 00:53:43.760 And you guys know this, If it's blue, you're on air. 1139 00:53:44.159 --> 00:53:47.119 And we're a live radio station. When that light's blue, 1140 00:53:47.519 --> 00:53:50.159 you are on air. And I said the F word. 1141 00:53:50.519 --> 00:53:53.320 And because it was during break, my boardop was not 1142 00:53:53.440 --> 00:53:56.239 in there. He was in the head and it went out. 1143 00:53:57.000 --> 00:53:59.679 There's no doubt it went out. I marched right to 1144 00:53:59.719 --> 00:54:03.079 the preval's office and told her, in fact, she's probably 1145 00:54:03.119 --> 00:54:05.599 never had a host in her life walk in and 1146 00:54:05.719 --> 00:54:08.679 admit exactly what happened before someone rats you out, but 1147 00:54:08.800 --> 00:54:12.239 it happened. I went right there. But the funniest part 1148 00:54:12.360 --> 00:54:15.400 was I'm leaving after the show. So it's two o'clock 1149 00:54:15.440 --> 00:54:17.400 and I walk out the front door to the circle. 1150 00:54:17.960 --> 00:54:23.679 Dave Logan's walking in and he is laughing his ass off. 1151 00:54:23.880 --> 00:54:25.000 Good job Major. 1152 00:54:25.880 --> 00:54:28.199 I've heard, you know, we've all screwed up on air 1153 00:54:28.280 --> 00:54:31.639 saying something, but I never heard anybody do it right 1154 00:54:31.760 --> 00:54:33.000 door in a commercial. 1155 00:54:33.320 --> 00:54:38.079 Good job, high five, and he's laughing his ass Yeah, 1156 00:54:38.119 --> 00:54:38.360 I know. 1157 00:54:39.000 --> 00:54:42.079 He told me in that same conversation he was doing 1158 00:54:42.079 --> 00:54:46.159 a live remote somewhere, probably a football or basketball some game. 1159 00:54:46.199 --> 00:54:50.079 Whatever he does, and he did during a live broadcast 1160 00:54:50.480 --> 00:54:53.360 he said something he shouldn't have, but I'm not going 1161 00:54:53.440 --> 00:54:54.039 to remind him. 1162 00:54:54.079 --> 00:54:55.760 Hey, Neil, what's going on with you man? 1163 00:55:00.119 --> 00:55:00.360 Neil? 1164 00:55:00.599 --> 00:55:03.000 Yes, Neil, how are you, sir? What's your question? 1165 00:55:03.800 --> 00:55:04.039 Hey? 1166 00:55:04.119 --> 00:55:07.320 Good Mark? Thanks? My question is this, I've got an 1167 00:55:07.400 --> 00:55:11.719 upgrade computers, you know, from Windows ten to Windows eleven. Yeah, 1168 00:55:11.760 --> 00:55:14.760 and so I'm wondering if you would have any recommendations 1169 00:55:14.840 --> 00:55:17.960 of someone that might be able to guide me into 1170 00:55:18.159 --> 00:55:22.679 the computer that I need for what I use it for? 1171 00:55:23.000 --> 00:55:25.199 You mean, what kind of you mean? What kind of 1172 00:55:25.280 --> 00:55:26.480 system should you buy? 1173 00:55:27.440 --> 00:55:29.239 Yeah? What kind of a What kind of stuff do 1174 00:55:29.280 --> 00:55:29.599 you do? 1175 00:55:30.599 --> 00:55:30.760 Oh? 1176 00:55:30.840 --> 00:55:36.199 I just do like emails, online shopping. I have online 1177 00:55:36.239 --> 00:55:38.079 banking accounts. 1178 00:55:38.280 --> 00:55:38.480 You know. 1179 00:55:38.840 --> 00:55:41.440 So you're not doing any kind of weird like, you know, 1180 00:55:41.679 --> 00:55:43.800 video rendering or anything crazy. 1181 00:55:43.840 --> 00:55:44.800 You're not a gamer? 1182 00:55:46.039 --> 00:55:49.840 No, no, no, So it's just the basic stuff. 1183 00:55:50.159 --> 00:55:51.360 Do you want a small one? 1184 00:55:52.519 --> 00:55:55.559 Well, I would really like a desktop. I have a 1185 00:55:55.800 --> 00:56:00.559 Dell twenty five inch desktop right now, and I'd kind 1186 00:56:00.559 --> 00:56:02.119 of like to stick with a desktop. 1187 00:56:03.039 --> 00:56:08.119 Yeah, I'd go honestly, I'd go to Microcenter. They sell 1188 00:56:08.159 --> 00:56:10.000 a lot of Dell's and I'll give you an idea 1189 00:56:10.000 --> 00:56:13.239 of what processor. I'm just seeing what they have in 1190 00:56:13.280 --> 00:56:18.920 stock while we're actually talking. Hold on, I'm sorry, man, 1191 00:56:19.000 --> 00:56:21.000 I love when I do stuff like this on the air. 1192 00:56:21.039 --> 00:56:23.119 I bitch you, Tommy, like, hey, we can work on 1193 00:56:23.159 --> 00:56:25.920 that at a different time. But basically, you need like 1194 00:56:25.960 --> 00:56:29.480 a four hundred dollars system, man, and Microcenter will have 1195 00:56:29.519 --> 00:56:33.000 a nice Dell I do like Dell's as well, or 1196 00:56:33.079 --> 00:56:36.480 buy it directly from Dell. But really you don't need anything. Well, 1197 00:56:36.480 --> 00:56:38.719 if you're getting a monitor and stuff, I'm not talking 1198 00:56:38.719 --> 00:56:41.199 about that, but just the box. And you could even 1199 00:56:41.239 --> 00:56:45.559 get a small form factor now, meaning you don't necessarily 1200 00:56:45.639 --> 00:56:48.960 even need a desktop. I'm not saying a laptop. But 1201 00:56:49.000 --> 00:56:51.599 they have little things the size of like a book, 1202 00:56:52.000 --> 00:56:55.280 like a small dictionary that worked very well. I mean, 1203 00:56:55.320 --> 00:56:57.920 they work perfectly. That's what I have at my house 1204 00:56:58.000 --> 00:57:00.639 for it now, and there's multiple brands that make it. 1205 00:57:01.000 --> 00:57:03.360 Dell makes one as well. Then they have a medium 1206 00:57:03.440 --> 00:57:06.880 form factor that's like a big dictionary, like a hard 1207 00:57:07.079 --> 00:57:09.440 back dictionary. But you don't need a full tower. There's 1208 00:57:09.480 --> 00:57:11.800 no purpose in it. And they're all going to come 1209 00:57:11.840 --> 00:57:15.039 with the newest version of Windows. But really you don't need. 1210 00:57:15.800 --> 00:57:18.360 You don't need anything. Whatever you get is going to 1211 00:57:18.440 --> 00:57:20.719 do everything you're doing, you know what I'm saying. 1212 00:57:21.360 --> 00:57:24.880 Right, Yeah? And I would also need someone maybe to 1213 00:57:24.920 --> 00:57:28.239 help me set it up and to transfer all my 1214 00:57:28.920 --> 00:57:31.559 stuff for my old computer to my new computer. 1215 00:57:31.719 --> 00:57:32.880 Would you use do we still? 1216 00:57:32.880 --> 00:57:33.920 Who do we have on there? 1217 00:57:34.599 --> 00:57:34.800 Mark? 1218 00:57:34.840 --> 00:57:37.239 I don't think we have anyone. But doesn't Microcenter do that? 1219 00:57:37.679 --> 00:57:37.800 Oh? 1220 00:57:37.920 --> 00:57:38.320 Yeah, Mike? 1221 00:57:38.599 --> 00:57:40.920 Actually yeah, Microcenter does do it. All you got to 1222 00:57:40.960 --> 00:57:42.679 do is bring the old one in. They do it 1223 00:57:42.719 --> 00:57:46.880 for a very cheap price. Absolutely. Here's an idea of 1224 00:57:46.920 --> 00:57:49.840 one that would just be perfect for you. It's called 1225 00:57:49.880 --> 00:57:52.760 a power Spec. It's not a Dell, but it's built 1226 00:57:52.800 --> 00:57:56.559 by Microcenter. It's a good I've bought these before in 1227 00:57:56.599 --> 00:57:59.880 the past, but basically it's an Intel Core I five 1228 00:58:00.639 --> 00:58:05.719 and sixteen gigabytes, a RAM five hundred gigabytes solid state drive. 1229 00:58:05.960 --> 00:58:09.159 This thing's gonna blow anything away. You can imagine. It's 1230 00:58:09.199 --> 00:58:12.320 five hundred and ninety nine bucks out the door, man, 1231 00:58:12.440 --> 00:58:14.519 I mean that's kind of the price range you're in. 1232 00:58:14.679 --> 00:58:18.840 Anything over six hundred you're just wasting your money. You're 1233 00:58:18.880 --> 00:58:21.159 not going to see a difference from what you do. 1234 00:58:21.559 --> 00:58:22.159 But either in. 1235 00:58:22.320 --> 00:58:26.480 AMD rising or you know, an Intel Core I five 1236 00:58:26.599 --> 00:58:29.119 or above, so an I seven and I five. But 1237 00:58:29.199 --> 00:58:31.199 that's all i'd look at. For what you're doing, it's 1238 00:58:31.239 --> 00:58:33.480 gonna be so much better than what you have. You're 1239 00:58:33.519 --> 00:58:36.400 gonna be so happy. It's crazy. Man, you don't need 1240 00:58:36.440 --> 00:58:40.000 a two thousand dollars computer. So i'd i'd head down there. 1241 00:58:40.199 --> 00:58:42.559 If you're gonna buy it that day, bring your box 1242 00:58:42.639 --> 00:58:45.079 with you now and tell them what you want, transferre 1243 00:58:45.079 --> 00:58:45.360 it over. 1244 00:58:45.400 --> 00:58:46.719 They'll do it all for you, man. 1245 00:58:47.920 --> 00:58:50.639 And then where do where is this place located? 1246 00:58:50.760 --> 00:58:53.320 Mark micro Center? It's in the tech center. It's basically 1247 00:58:53.400 --> 00:58:55.360 I two twenty five in Quebec. 1248 00:58:56.519 --> 00:59:03.000 Is that right? Guys? What no parkway and two twenty five. 1249 00:59:03.840 --> 00:59:05.880 Okay, I know exactly where that is. Yeah. 1250 00:59:05.920 --> 00:59:07.000 It's a big joint too. 1251 00:59:07.079 --> 00:59:07.239 Man. 1252 00:59:07.280 --> 00:59:10.000 It's like it's like, uh, I don't know. It's a 1253 00:59:10.039 --> 00:59:12.119 big place. It's not like Walmart size. 1254 00:59:12.159 --> 00:59:13.599 But it's a big grocery store. 1255 00:59:13.760 --> 00:59:16.880 Yeah, it's an old school grocery stott. Don't bring a lady, Neil, 1256 00:59:16.920 --> 00:59:18.039 it's boring for ladies. 1257 00:59:18.159 --> 00:59:18.360 Yeah. 1258 00:59:18.400 --> 00:59:19.280 She hates going there. 1259 00:59:19.360 --> 00:59:21.719 And by the way, they don't open untill ten o'clock, 1260 00:59:21.800 --> 00:59:25.840 which I find absurd. It drives me crazy. I hope 1261 00:59:25.840 --> 00:59:31.440 he helped you out. Kelly. Maybe give Neil Microcenter's phone 1262 00:59:31.480 --> 00:59:35.280 number address, or actually Neil, it's Microcenter dot com. It's 1263 00:59:35.280 --> 00:59:37.920 that easy, man, and you can switch over to their 1264 00:59:37.920 --> 00:59:41.239 Denver location and see what's in stock. But the power 1265 00:59:41.360 --> 00:59:45.400 Spec brand is good for what you do. It's really good. Now, listen, 1266 00:59:45.760 --> 00:59:48.920 we have a property tax question, we have a navigation 1267 00:59:49.159 --> 00:59:53.039 system question, and we have a transmission fluid question. 1268 00:59:53.519 --> 00:59:54.719 Everybody hold tight. 1269 00:59:59.199 --> 01:00:03.159 Go with a short Denver's Best Roofer Excel Roofing dot com. 1270 01:00:03.199 --> 01:00:05.199 You don't pay a cent until you're content. 1271 01:00:08.559 --> 01:00:11.760 Time for an insurance check up, free, no obligation comparison 1272 01:00:11.880 --> 01:00:15.440 call Compass Insurance. Pay too much your coverage at dozens 1273 01:00:15.480 --> 01:00:18.199 of insurance companies find out now three oh three seven 1274 01:00:18.199 --> 01:00:20.559 to seven to one help. You'll think you're his only 1275 01:00:20.639 --> 01:00:23.119 customer when you choose Frank durand the real estate Man 1276 01:00:23.159 --> 01:00:26.559 dot com to list your home with Remax Alliance three 1277 01:00:26.639 --> 01:00:32.119 oh three nine two zero sixteen twenty two. 1278 01:00:32.440 --> 01:00:34.800 All right three O three seven one three A two 1279 01:00:34.960 --> 01:00:38.800 five five. If you don't listen to this show behind 1280 01:00:38.840 --> 01:00:42.440 the show, what else can I say? 1281 01:00:42.519 --> 01:00:46.679 I can't even discuss what we were just talking about. 1282 01:00:47.039 --> 01:00:49.000 All right, let's see who's up here, who's been holding 1283 01:00:49.000 --> 01:00:51.079 the longest. We're gonna go to Jim. Jim, what's your 1284 01:00:51.159 --> 01:00:54.599 question on property taxes? By the way, Uh, speaking of that, 1285 01:00:54.719 --> 01:00:57.760 everybody has basically to I think it's June eighth. 1286 01:00:57.440 --> 01:01:00.920 But don't hold me to that. If you want to. 1287 01:01:00.960 --> 01:01:06.480 Dispute your property taxes, you've got till June eighth, So 1288 01:01:06.559 --> 01:01:08.679 you better get to your county website and do it. 1289 01:01:09.000 --> 01:01:10.480 But what say you, sir? 1290 01:01:12.000 --> 01:01:12.199 Yeah? 1291 01:01:12.239 --> 01:01:14.599 Hi, Mark, A quick question for you. So it's kind 1292 01:01:14.599 --> 01:01:18.000 of property tax related, but maybe not really. Anyway, I 1293 01:01:18.039 --> 01:01:20.039 have some bacont land up in Park County. 1294 01:01:20.920 --> 01:01:21.559 This land was. 1295 01:01:21.559 --> 01:01:25.480 Purchased by my father like decades ago, and a couple 1296 01:01:25.519 --> 01:01:28.239 of years ago he quit claims the land over to me. 1297 01:01:29.519 --> 01:01:32.239 I've since come to realize the tax implications of that, 1298 01:01:32.440 --> 01:01:34.960 in that it resets the cost basis if I should 1299 01:01:35.000 --> 01:01:36.119 ever go to sell the land. 1300 01:01:36.239 --> 01:01:39.920 Yeah, and for people and for people listening and they're thinking, hey, 1301 01:01:39.920 --> 01:01:43.360 I want to give my kids the family house or 1302 01:01:43.400 --> 01:01:45.639 whatever house it happens to be or in, and they 1303 01:01:45.679 --> 01:01:49.159 decide to do exactly what Jim's talking about, quit claim it. 1304 01:01:49.840 --> 01:01:50.360 It does. 1305 01:01:50.519 --> 01:01:55.519 It resets and you will have no tax benefit whatsoever. 1306 01:01:55.639 --> 01:01:58.679 In fact, a complete opposite. It can end up costing 1307 01:01:58.760 --> 01:02:01.800 a ton of money. But yeah, and I assume the 1308 01:02:01.880 --> 01:02:04.159 quick claim deed actually got filed. 1309 01:02:03.840 --> 01:02:08.639 Right, Yeah, And so I think I know the answer. 1310 01:02:08.679 --> 01:02:11.079 But yeah, is there anything you can do? You know what? 1311 01:02:12.239 --> 01:02:14.199 I can't think of a damn thing you can do. 1312 01:02:14.280 --> 01:02:17.199 But I would like to ask Brad O'Brien. So, hold on, 1313 01:02:18.280 --> 01:02:21.199 what's that he's on vacation? 1314 01:02:21.480 --> 01:02:22.360 Do it next week? 1315 01:02:22.599 --> 01:02:24.920 You know, what does a what does I'm trying to 1316 01:02:24.960 --> 01:02:28.920 think of what a real estate A guy that lives, breathes, 1317 01:02:29.039 --> 01:02:32.639 talks nothing but real estate. Ever when it comes to 1318 01:02:32.679 --> 01:02:35.119 being an attorney in real estate, he's the best I 1319 01:02:35.159 --> 01:02:37.719 ever heard of. I'm gonna give you Kelly's gonna give 1320 01:02:37.719 --> 01:02:39.960 you his number, Jim. He's on vacation, so I'm going 1321 01:02:40.039 --> 01:02:42.039 to put you on hold Kelly, make sure he gets 1322 01:02:42.039 --> 01:02:46.400 that number. But certain people, you try to envision what 1323 01:02:46.679 --> 01:02:51.599 is their vacation, Like Shannon, for instance, I can't imagine 1324 01:02:51.639 --> 01:02:54.239 when Shannon goes on vacation what that looks like. 1325 01:02:54.559 --> 01:02:57.840 Does he go to the world's largest Golden Corral? Yeah, 1326 01:02:57.880 --> 01:02:58.800 the Golden Corral? 1327 01:02:59.599 --> 01:03:02.159 Do you go on a road trip and hit multiple 1328 01:03:02.239 --> 01:03:06.039 golden corrals, like, what does a vacation look like to you? 1329 01:03:06.039 --> 01:03:08.840 Well, I'm not happy at work or away from work, 1330 01:03:08.840 --> 01:03:10.199 I might as well be here at work. 1331 01:03:10.480 --> 01:03:13.440 Okay, So he doesn't go on vacation is the answer. 1332 01:03:13.760 --> 01:03:15.760 And then I look at other people like Jeff. I 1333 01:03:15.840 --> 01:03:18.239 know what a good vacation to Jeff is. I mean, 1334 01:03:18.280 --> 01:03:20.960 it could be it could be hunting zebras in the 1335 01:03:21.039 --> 01:03:24.400 Sahara or something. It could be a hunting trip, it 1336 01:03:24.440 --> 01:03:27.519 could be a four wheel tour trip. It could be 1337 01:03:27.559 --> 01:03:29.719 a lot of different things. But like, I can't see 1338 01:03:29.760 --> 01:03:31.159 you on a carnival cruise ship. 1339 01:03:31.400 --> 01:03:33.280 I took one cruise and that will be my last. 1340 01:03:33.320 --> 01:03:34.960 That's about most of us are like that. 1341 01:03:35.679 --> 01:03:38.000 And then Kevin, I don't know what he would do. 1342 01:03:38.079 --> 01:03:41.719 I look, you'd probably more like the relaxation, maybe an 1343 01:03:41.719 --> 01:03:43.119 all inclusive. 1344 01:03:42.760 --> 01:03:45.840 Yep, I'm a nothing vacation guy. Yeah, somewhere into absolutely nothing. 1345 01:03:45.960 --> 01:03:48.039 Yeah, lay out on a beach in Hawaii and just, 1346 01:03:48.159 --> 01:03:50.840 you know, sit on a drink and watch the world 1347 01:03:50.880 --> 01:03:51.199 go by. 1348 01:03:51.360 --> 01:03:51.639 That's it. 1349 01:03:52.000 --> 01:03:55.360 Dmitri, I have no idea. What's your idea? I don't 1350 01:03:55.360 --> 01:03:57.719 really have an idea. I don't go on vacations. I mean, 1351 01:03:57.760 --> 01:03:59.960 I'm totally content with my life. 1352 01:04:00.079 --> 01:04:02.480 Actually sounds like he doesn't go on vacations. 1353 01:04:03.519 --> 01:04:05.280 No serious, I you know. 1354 01:04:05.360 --> 01:04:07.559 And if I go away, let's say I go to 1355 01:04:07.719 --> 01:04:10.039 the mountains and rent a place for a few days. Yeah, 1356 01:04:10.119 --> 01:04:14.320 I find myself doing exactly the same thing. You're paying 1357 01:04:14.360 --> 01:04:16.239 for it, but paying for it, and I don't have 1358 01:04:16.320 --> 01:04:17.559 all my stuff to read. 1359 01:04:17.639 --> 01:04:22.320 We love traveling, Susanna and I. We love motor home vacations. 1360 01:04:22.360 --> 01:04:27.280 We love Vegas vacations, we love Nashville vacations. We just 1361 01:04:27.400 --> 01:04:31.599 love traveling. I mean, we just love everything. Rob, what's 1362 01:04:31.639 --> 01:04:32.480 going on with you? 1363 01:04:35.000 --> 01:04:35.280 Hello? 1364 01:04:35.519 --> 01:04:36.079 Hey Rob? 1365 01:04:37.199 --> 01:04:39.239 Yes, Hi, Hi Mark, thanks for taking the call. 1366 01:04:39.320 --> 01:04:40.280 Sure, what's your question. 1367 01:04:41.320 --> 01:04:45.880 I have a twenty eleven Toyota Hollander with a navigation system. Okay, 1368 01:04:46.920 --> 01:04:49.679 and I'm getting this message where it says unable to 1369 01:04:49.679 --> 01:04:52.920 read data. It uses a disc. The disc is new, 1370 01:04:53.079 --> 01:04:54.440 the disc is clean. 1371 01:04:55.679 --> 01:04:57.519 But it won't read what's on the disc. 1372 01:04:58.440 --> 01:04:59.719 It's not reading what's on the disc. 1373 01:05:00.239 --> 01:05:03.440 There's a problem with it itself, meaning it's not the disc. 1374 01:05:03.559 --> 01:05:07.159 The unit's no good, right, I mean, think about it. 1375 01:05:07.159 --> 01:05:10.440 It's a fourteen year old CD or DVD player. I 1376 01:05:10.440 --> 01:05:12.559 mean that's really what it comes down to. It's broke. 1377 01:05:12.840 --> 01:05:15.639 You can probably the good news is guys chime in here. 1378 01:05:15.639 --> 01:05:20.159 But for example, if you go to UH car dash 1379 01:05:20.280 --> 01:05:24.280 Parts dot Com, you could put in twenty eleven Highlander 1380 01:05:24.480 --> 01:05:27.519 and it's going to find that navigation system at a 1381 01:05:27.559 --> 01:05:29.840 salvage yard somewhere across the country. 1382 01:05:29.960 --> 01:05:32.880 And I would assume that is not a sought after item. 1383 01:05:33.159 --> 01:05:35.800 It's probably maybe one hundred bucks or what do you 1384 01:05:35.840 --> 01:05:36.480 guys think? 1385 01:05:36.960 --> 01:05:39.039 Yeah, if you can find it, you know, the problem 1386 01:05:39.119 --> 01:05:40.119 is it is that age. 1387 01:05:40.440 --> 01:05:41.440 Yeah, it's the same age. 1388 01:05:41.480 --> 01:05:42.599 It's the same age. Yeah. 1389 01:05:42.840 --> 01:05:45.719 Yeah, because if he tried updating everything else, then yeah, 1390 01:05:45.760 --> 01:05:46.559 he's got to he's. 1391 01:05:46.400 --> 01:05:49.920 Got and he's gonna and it's it's yeah, there's something 1392 01:05:49.960 --> 01:05:53.920 corrupting there, or the actual laser is not reading the disc. 1393 01:05:54.039 --> 01:05:56.920 That's usually the biggest point of failure. You're not going 1394 01:05:57.000 --> 01:05:59.559 to get that one repaired. The other thing is, I 1395 01:05:59.599 --> 01:06:04.079 mean car toys, all these places have aftermarket ones. Amazon's 1396 01:06:04.119 --> 01:06:07.239 got aftermarket ones that'll even just plug into the cigarette 1397 01:06:07.320 --> 01:06:09.880 later and have a six or seven inch screen for like, 1398 01:06:10.000 --> 01:06:11.639 you know, one hundred and twenty five bucks. 1399 01:06:11.840 --> 01:06:14.000 Or you can get into some of the garment stuff 1400 01:06:14.000 --> 01:06:16.679 that's five six hundred bucks, or just use your phone 1401 01:06:16.719 --> 01:06:18.679 with a phone mount Mark phone mount. 1402 01:06:18.800 --> 01:06:22.000 I mean, yeah, that's another way. Just Google Maps works great. 1403 01:06:22.480 --> 01:06:24.760 But Rob, I don't think you're going to bring it 1404 01:06:24.800 --> 01:06:28.039 anywhere to get it fixed. But that car Dash Parts, 1405 01:06:28.400 --> 01:06:32.719 so Car Dash sign Parts dot Com. It'll search almost 1406 01:06:32.760 --> 01:06:36.920 every salvage yard in the country. And it'll also tell 1407 01:06:36.960 --> 01:06:40.480 you what condition the parts in. So if it's in 1408 01:06:40.599 --> 01:06:43.400 premium condition or whatever they want to call it, and 1409 01:06:43.440 --> 01:06:45.719 you get it and it doesn't work, well, you'll get 1410 01:06:45.760 --> 01:06:49.199 your money back from that place. But I can't imagine 1411 01:06:49.239 --> 01:06:51.800 it's more than one hundred bucks. 1412 01:06:52.920 --> 01:06:54.239 What were you going to say, Jess? 1413 01:06:55.400 --> 01:06:58.280 Any ideas on installation costs if I find one? 1414 01:06:58.719 --> 01:07:00.000 Yeah, hey, that's a good question. 1415 01:07:00.559 --> 01:07:02.679 I mean I don't think it's a big deal, you know, 1416 01:07:02.800 --> 01:07:04.599 And I'm looking them up real quick. They're about three 1417 01:07:04.679 --> 01:07:06.920 hundred bucks because they come as part of the radio. 1418 01:07:07.119 --> 01:07:09.480 Oh it's the whole it's the whole assembly. You get 1419 01:07:09.480 --> 01:07:11.360 with or without navigation, So it's. 1420 01:07:11.239 --> 01:07:15.480 Three hundred bucks with navigation. And then so Rob, I 1421 01:07:15.519 --> 01:07:17.639 mean three hundred bucks. You're going to keep this Highland 1422 01:07:17.719 --> 01:07:20.039 or that damn thing probably go half a million miles 1423 01:07:20.280 --> 01:07:23.760 and you like the system. Three hundred bucks isn't bad, Kevin. 1424 01:07:23.840 --> 01:07:25.760 I mean, I don't think you guys would do it, 1425 01:07:25.840 --> 01:07:29.119 But I mean I don't know if Car Toys actually. 1426 01:07:29.000 --> 01:07:30.880 He does a lot of those that kind of thing. 1427 01:07:30.880 --> 01:07:32.960 They might swap it out for if. 1428 01:07:32.800 --> 01:07:34.760 You call them, and they're very good at it. 1429 01:07:35.079 --> 01:07:35.719 That's all they do. 1430 01:07:36.239 --> 01:07:37.880 If he goes and gets a newer system, that three 1431 01:07:37.960 --> 01:07:40.400 hundred bucks will go a long way. You know, you 1432 01:07:40.400 --> 01:07:43.559 can get a newer system that's gonna benefit you a 1433 01:07:43.599 --> 01:07:44.000 lot better. 1434 01:07:44.159 --> 01:07:45.559 It can fit into that hole. 1435 01:07:46.039 --> 01:07:47.960 Somebody will have something that fits into that hole. 1436 01:07:48.199 --> 01:07:50.719 Yeah. I go up to car I like that. 1437 01:07:50.840 --> 01:07:52.719 I go up to car Toys and say, look, I 1438 01:07:52.719 --> 01:07:55.559 need a new NAV system. I can buy this exact 1439 01:07:55.559 --> 01:07:57.639 one for three hundred How much to put it in 1440 01:07:58.559 --> 01:08:00.840 or what do you guys suggest? I would there's one 1441 01:08:00.880 --> 01:08:03.360 up at the mall there everywhere. And then real quick 1442 01:08:03.519 --> 01:08:06.920 and I got to take a break, Mike. But hey, Mike, 1443 01:08:07.000 --> 01:08:09.960 what car rental car company? Do you have a problem with? 1444 01:08:10.079 --> 01:08:10.840 What's it called? 1445 01:08:11.800 --> 01:08:14.039 Oh? Well, we'll say here's how it went. 1446 01:08:14.239 --> 01:08:16.359 I no, no, I just want the name of the 1447 01:08:16.399 --> 01:08:17.800 company right now. What is it? 1448 01:08:18.560 --> 01:08:18.720 Oh? 1449 01:08:18.800 --> 01:08:21.319 Okay, it's called Route's car rental. 1450 01:08:21.439 --> 01:08:23.479 I have not heard of that one. It could be good, 1451 01:08:23.520 --> 01:08:25.079 it could be bad. Everybody hold tight. 1452 01:08:28.760 --> 01:08:32.000 Go with a sure thing Denver's Best roofer Excel Roofing 1453 01:08:32.119 --> 01:08:32.680 dot com. 1454 01:08:32.720 --> 01:08:34.760 You don't pay a cent until you're content. 1455 01:08:36.319 --> 01:08:41.319 Wait time for an insurance checkup free no obligation comparison 1456 01:08:41.439 --> 01:08:45.000 call Compass Insurance. Paying too much your coverage at dozens 1457 01:08:45.000 --> 01:08:47.760 of insurance companies find out now three all three, seven 1458 01:08:47.760 --> 01:08:50.119 to seven to one help. You'll think you're his only 1459 01:08:50.199 --> 01:08:52.680 customer when you choose Frank durand the real estate Man 1460 01:08:52.720 --> 01:08:56.119 dot com to list your home with Remax Alliance three 1461 01:08:56.199 --> 01:09:10.960 oh three nine two zero sixteen twenty two. 1462 01:09:05.279 --> 01:09:08.159 All right three three seven one three eight two five five. 1463 01:09:08.199 --> 01:09:12.279 One of our referral list members texted Suzanne something interesting. 1464 01:09:12.319 --> 01:09:15.039 I haven't looked it up myself, but Suzanne tell them 1465 01:09:15.199 --> 01:09:15.880 what they said. 1466 01:09:16.079 --> 01:09:19.479 It says a water heater is now an uninhabitable situation. 1467 01:09:19.720 --> 01:09:22.399 It needs to be fixed within forty eight hours. You'll 1468 01:09:22.399 --> 01:09:26.000 also need to provide alternate accommodations to the tenant if 1469 01:09:26.000 --> 01:09:28.000 they have a dog. It must be a dog friendly 1470 01:09:28.039 --> 01:09:31.000 hotel and it must be within five miles of the property, 1471 01:09:31.039 --> 01:09:32.720 and it must have a kitchenette. 1472 01:09:32.800 --> 01:09:36.560 And who's that from? This is from Denver real estate moguls. Oh, 1473 01:09:36.720 --> 01:09:38.000 that's all they do for a living. 1474 01:09:38.079 --> 01:09:40.840 Yeah, So when I say, they know what we're talking about. 1475 01:09:40.840 --> 01:09:42.560 And the only reason I'm bringing this up. We had 1476 01:09:42.560 --> 01:09:45.479 a caller that's been going ten days in a house 1477 01:09:45.720 --> 01:09:48.840 without hot water, So hopefully you heard that. That's a 1478 01:09:48.920 --> 01:09:52.439 statute now, so they have basically forty eight hours given 1479 01:09:52.560 --> 01:09:56.239 normal circumstances like during COVID would be different or something, 1480 01:09:56.279 --> 01:10:00.640 but ten days is completely unacceptable. He's could be putting 1481 01:10:00.640 --> 01:10:02.760 you up in a hotel if you guys want that, 1482 01:10:03.279 --> 01:10:04.279 and a lot. 1483 01:10:04.159 --> 01:10:04.840 Of other stuff. 1484 01:10:04.880 --> 01:10:07.640 So hopefully that guy's still looking now, Mike, what is 1485 01:10:07.680 --> 01:10:10.760 going on with this rental car company? 1486 01:10:11.000 --> 01:10:13.319 Well, so what it was was I went to a 1487 01:10:13.479 --> 01:10:19.479 service called Economy Booking, gave them all my information, address, 1488 01:10:19.600 --> 01:10:23.720 phone number, everything, so they knew I was from Colorado. Yeah, 1489 01:10:23.960 --> 01:10:27.560 I book a rental car. Don't know who the company is? 1490 01:10:28.439 --> 01:10:29.159 So what is it like? 1491 01:10:29.359 --> 01:10:30.960 Is it like I want to hold on, Mike? Is 1492 01:10:31.000 --> 01:10:34.119 it like something like Priceline? You go through and agree 1493 01:10:34.159 --> 01:10:36.560 and you have no idea who the company or airline 1494 01:10:36.600 --> 01:10:37.359 is till the end. 1495 01:10:38.359 --> 01:10:40.439 That's exactly what it was? 1496 01:10:40.439 --> 01:10:42.680 Was it price line? 1497 01:10:42.920 --> 01:10:43.159 Uh? 1498 01:10:43.239 --> 01:10:46.159 Yeah, I mean I'm not done Priceline, but I know 1499 01:10:46.279 --> 01:10:46.920 how it worked. 1500 01:10:46.960 --> 01:10:49.800 Yeah no, no, I mean but Mike, what how did 1501 01:10:49.840 --> 01:10:53.399 you go through it? If it wasn't Priceline dot com? 1502 01:10:53.439 --> 01:10:54.039 Who was it? 1503 01:10:55.239 --> 01:10:57.239 Oh it's called economy booking. 1504 01:10:57.199 --> 01:11:00.359 Thank you? So what happened at the end? You figured 1505 01:11:00.399 --> 01:11:02.039 out what? 1506 01:11:01.960 --> 01:11:07.680 Well? So economy booking sends me to uh uh uh, 1507 01:11:08.359 --> 01:11:10.640 this route's car rental. 1508 01:11:13.039 --> 01:11:17.119 Car rental, but routes car rental and what what city 1509 01:11:17.199 --> 01:11:18.880 is it in? Wre you even doing this? 1510 01:11:20.359 --> 01:11:20.600 Well? 1511 01:11:20.640 --> 01:11:22.760 This was down a d I A got it. 1512 01:11:23.960 --> 01:11:26.319 So we were we were driving to Nebraska and I 1513 01:11:26.319 --> 01:11:28.399 didn't want to take my own car, so we rent 1514 01:11:28.399 --> 01:11:31.880 a car and show and so I took to the 1515 01:11:32.039 --> 01:11:34.960 routes Reynolds and they say, well, we won't rent you 1516 01:11:35.239 --> 01:11:38.359 because you're in state. 1517 01:11:39.600 --> 01:11:42.520 And it's like, okay, hold on, hold on, hold on, listen. 1518 01:11:42.560 --> 01:11:43.920 We've got a lot coming up. 1519 01:11:43.960 --> 01:11:47.359 We've got one line open three zero three, Martino, Tom, 1520 01:11:47.520 --> 01:11:50.399 you boys coming up right after the break, three zero 1521 01:11:50.520 --> 01:11:54.319 three Martino, Patrick, Ryl, Mike, you'll be We're going to 1522 01:11:54.359 --> 01:11:56.279 help you out with this rental car and a lot 1523 01:11:56.359 --> 01:11:59.960 more on Car Day right here on the Troubleshooter Network. 1524 01:12:04.720 --> 01:12:08.000 Go with a sure thing Denver's Best roofer Excel Roofing 1525 01:12:08.079 --> 01:12:08.680 dot com. 1526 01:12:08.720 --> 01:12:10.720 You don't pay a cent until you're content. 1527 01:12:11.640 --> 01:12:16.560 Three time for an insurance check up free, no obligation 1528 01:12:16.680 --> 01:12:20.560 comparison call Compass Insurance. Pay too much your coverage at 1529 01:12:20.600 --> 01:12:23.359 dozens of insurance companies find out now three oh three 1530 01:12:23.479 --> 01:12:26.079 seven seven to one help. You'll think you're his only 1531 01:12:26.159 --> 01:12:28.640 customer when you choose Frank durand the real estate Man 1532 01:12:28.680 --> 01:12:32.199 dot com to list your home with Remax Alliance three. 1533 01:12:32.159 --> 01:12:34.359 Oh three nine two zero sixteen twenty. 1534 01:12:34.079 --> 01:12:45.079 Two year Ripped News need advice so you don't have 1535 01:12:47.359 --> 01:12:51.560 come run in just as fast as you can. Shooter's 1536 01:12:51.680 --> 01:12:52.359 gonna help. 1537 01:12:52.640 --> 01:12:56.720 Come Dix is the Troubleshooter Show. 1538 01:12:57.319 --> 01:13:03.039 No Tom Martinez, Hey Tom Martino. Here, it's Car Friday, 1539 01:13:03.079 --> 01:13:03.640 Car Day. 1540 01:13:03.760 --> 01:13:04.159 Welcome. 1541 01:13:04.199 --> 01:13:08.439 We got Kevin Calkin, Jeff vic from Jeff Vick Kimmeer Transmission, 1542 01:13:08.479 --> 01:13:11.119 Kevin Calkin shared an auto Tech. We love these guys 1543 01:13:11.119 --> 01:13:13.039 and we have a host of deputies. We have Deputy 1544 01:13:13.079 --> 01:13:16.039 boone in the studio along with Deputy D for Dimitri, 1545 01:13:16.159 --> 01:13:17.960 and then we have Deputy Doc here with me. If 1546 01:13:18.000 --> 01:13:20.840 you're streaming, you can see both wide shots and we're 1547 01:13:20.880 --> 01:13:21.520 side by side. 1548 01:13:21.520 --> 01:13:22.039 Now listen. 1549 01:13:22.199 --> 01:13:24.520 Also, since it's car day, let's talk about One Clear 1550 01:13:24.600 --> 01:13:27.359 Voice garage doors. Those are the people that will be 1551 01:13:27.600 --> 01:13:30.039 at your door twenty four to seven for any garage 1552 01:13:30.079 --> 01:13:34.039 door issue or just make a regular appointment. There's no 1553 01:13:34.119 --> 01:13:36.600 easy way of putting this. They're the best. Go to 1554 01:13:36.640 --> 01:13:39.119 their website. All their prices are there. Everything they do 1555 01:13:39.199 --> 01:13:41.640 for your garage door, from an opener to a spring, 1556 01:13:42.039 --> 01:13:45.000 to a hinge, to a motor to a whole complete 1557 01:13:45.000 --> 01:13:48.840 opening system or door. One Clear Choice Stores dot Com. 1558 01:13:48.880 --> 01:13:50.199 Welcome. Let's go to the phones. 1559 01:13:50.239 --> 01:13:52.439 Mike had a problem or an issue with a rental 1560 01:13:52.439 --> 01:13:55.079 car company. So I'm going to start fresh Mark Mike, 1561 01:13:55.159 --> 01:13:57.720 because I wasn't here with Mark taking I think he 1562 01:13:57.800 --> 01:14:01.680 took you initially. So Mike, let's talk about your car problem. 1563 01:14:01.760 --> 01:14:03.079 What's going on with the rental car? 1564 01:14:04.319 --> 01:14:08.600 Okay, Well, I think it's pretty simple. I am going 1565 01:14:08.680 --> 01:14:12.159 to drive the Nebraska over the three or four day 1566 01:14:12.199 --> 01:14:13.960 period and I don't want to take my own car. 1567 01:14:14.199 --> 01:14:17.439 I want to rent a car. I go to a 1568 01:14:17.479 --> 01:14:21.800 website called Economy Booking. They quote me a price of 1569 01:14:21.840 --> 01:14:26.039 one hundred and sixty three bucks and they take all 1570 01:14:26.079 --> 01:14:30.840 my information. Then I go down to pick up the car. 1571 01:14:32.039 --> 01:14:34.319 I wait in an hour line. I get up there, 1572 01:14:35.680 --> 01:14:40.920 they say, oh, we don't rent to people in state. 1573 01:14:41.640 --> 01:14:45.399 In other words, but because I'm from Colorado, they won't 1574 01:14:45.439 --> 01:14:49.319 rent a car to me. They won't rent a card 1575 01:14:49.359 --> 01:14:51.000 of me. What economy, but. 1576 01:14:51.399 --> 01:14:54.760 Hold oncomy, that's just very strange. Why is that? That 1577 01:14:54.960 --> 01:14:56.319 just sounds very strange to me. 1578 01:14:57.760 --> 01:15:02.359 They said it was something to do us. You know, 1579 01:15:02.560 --> 01:15:05.560 Day had problems with stolen cars. I don't know what 1580 01:15:05.640 --> 01:15:08.880 it is, but it does actually say on their website, 1581 01:15:09.600 --> 01:15:17.159 both in Illinois and in Colorado, routes or rental car 1582 01:15:17.279 --> 01:15:22.760 company will not rent they will not rent to someone 1583 01:15:22.960 --> 01:15:25.600 in state who lives there. And I don't get it. 1584 01:15:26.000 --> 01:15:29.359 Okay, So in other words, it's so. 1585 01:15:29.319 --> 01:15:32.239 What's the big deal? Then say, okay, can go somewhere else, right. 1586 01:15:33.399 --> 01:15:38.800 Well, except Economy Booking sends me to this place, knowing 1587 01:15:39.119 --> 01:15:41.680 that I'm from Colorado, and they send me to a 1588 01:15:41.720 --> 01:15:44.920 place that will not rent me the car, and now 1589 01:15:44.920 --> 01:15:46.119 they won't get me a refund. 1590 01:15:47.640 --> 01:15:50.079 How much did Economy Booking charge you? 1591 01:15:51.359 --> 01:15:55.279 One hundred and sixty three dollars eighty eight cents. 1592 01:15:55.560 --> 01:15:59.119 Now, can you explain to me why you went through 1593 01:15:59.159 --> 01:16:04.319 this place called Economy Booking and not directly to an agency. 1594 01:16:05.880 --> 01:16:10.159 I because I'm foolish and I wanted to get ripped off. 1595 01:16:10.199 --> 01:16:12.039 I guess it was. 1596 01:16:12.239 --> 01:16:13.600 Well, no, Economy Booking. 1597 01:16:14.079 --> 01:16:18.079 Economy Booking is kind of like is kind of like 1598 01:16:18.119 --> 01:16:22.119 a third party site like for booking airlines or hotels 1599 01:16:22.199 --> 01:16:27.840 or stuff like that. Because Economy Booking, right, that's exactly 1600 01:16:27.840 --> 01:16:32.079 what they are. So Economy Booking charged you up front? 1601 01:16:32.560 --> 01:16:34.520 Did they say what that charge was for? 1602 01:16:37.039 --> 01:16:40.960 Well, I was, you know, according to the book, was 1603 01:16:41.119 --> 01:16:42.079 it to rent a car? 1604 01:16:42.279 --> 01:16:44.359 Or did they say did they say it was for 1605 01:16:44.439 --> 01:16:46.760 renting a car or for their service? 1606 01:16:48.680 --> 01:16:52.159 Well, that's a good question. I was under the impression 1607 01:16:52.880 --> 01:16:55.840 that it was too for the car rental, in other words, 1608 01:16:55.840 --> 01:16:57.399 that I was going to get the car rental for 1609 01:16:57.439 --> 01:16:59.439 that price and that's a great price. 1610 01:16:59.520 --> 01:17:01.399 And that was the one that was the one hundred 1611 01:17:01.399 --> 01:17:03.279 and sixty three dollars they charged you. 1612 01:17:04.359 --> 01:17:06.399 Exactly how did you pay? 1613 01:17:06.560 --> 01:17:10.439 How did you pay that? You took the words out. 1614 01:17:10.319 --> 01:17:13.600 Of my mouth. Yeah, did you did you put? Okay, 1615 01:17:13.600 --> 01:17:14.399 what credit card? 1616 01:17:16.039 --> 01:17:16.840 Who els Fargo? 1617 01:17:18.279 --> 01:17:19.279 Is it a card or. 1618 01:17:19.279 --> 01:17:22.039 A debit card. Just dispute it. 1619 01:17:22.439 --> 01:17:24.600 A credit card not a debit card. 1620 01:17:26.319 --> 01:17:28.079 Just well dispute it. You're done. 1621 01:17:29.359 --> 01:17:34.840 Yeah, I mean I'm disputing it. But I mean doesn't 1622 01:17:34.880 --> 01:17:38.039 that seems strange? So it feels like it's a racket 1623 01:17:37.840 --> 01:17:38.840 that you know. 1624 01:17:38.920 --> 01:17:44.319 Hey, no, no, Mike, Mike, Mike, listen, it's not a racket. 1625 01:17:44.399 --> 01:17:45.439 Let me explain something. 1626 01:17:45.920 --> 01:17:48.319 First of all, I don't like third party booking. I 1627 01:17:48.319 --> 01:17:51.199 don't even like them with with Expedia and all those, 1628 01:17:51.239 --> 01:17:53.960 I don't like them, but I do use them. Here's 1629 01:17:54.000 --> 01:17:57.000 what I want to tell you. They have no idea 1630 01:17:57.119 --> 01:18:00.840 about the terms and conditions of anything. They simply took 1631 01:18:00.880 --> 01:18:03.960 your name and sent you somewhere. It's no elaborate scheme. 1632 01:18:04.319 --> 01:18:07.359 It's not like they're saying, hey, you know what, they 1633 01:18:07.399 --> 01:18:09.760 won't rent to people in state, but we're not going 1634 01:18:09.840 --> 01:18:11.880 to tell people that we're going to get as many 1635 01:18:11.920 --> 01:18:14.159 people from Colorado as we can and rip them off. 1636 01:18:14.319 --> 01:18:18.279 I mean, it's trust me, they're not doing that. It's 1637 01:18:18.319 --> 01:18:22.800 an oversight. It's simply that's all it is. It's it's 1638 01:18:22.840 --> 01:18:26.920 not a scam. It's an oversight. These people, you know, 1639 01:18:26.960 --> 01:18:30.720 many times, for example, Expedia will book you a hotel 1640 01:18:31.119 --> 01:18:34.199 and you have kids, and the hotel doesn't take kids. 1641 01:18:34.600 --> 01:18:36.640 They don't look into it that deeply. 1642 01:18:37.319 --> 01:18:39.439 That's why it always says that it's up to you 1643 01:18:39.479 --> 01:18:43.359 to confirm terms and conditions. Whenever it comes to these 1644 01:18:43.439 --> 01:18:46.880 third party booking sites. What I would do is contest 1645 01:18:46.920 --> 01:18:47.840 it on the credit card. 1646 01:18:48.079 --> 01:18:49.039 But I wouldn't get. 1647 01:18:48.880 --> 01:18:50.119 Into a long story. 1648 01:18:50.600 --> 01:18:54.159 I would simply say they did not provide you a 1649 01:18:54.199 --> 01:18:55.359 service period. 1650 01:18:56.720 --> 01:19:00.920 Yeah, yeah, okay, well you know, but I want to 1651 01:19:00.960 --> 01:19:06.479 know something out of curiosity, Mike, had had you rented 1652 01:19:06.520 --> 01:19:11.960 the car from the agency, how much more would you 1653 01:19:12.039 --> 01:19:17.039 have had to pay than the one sixty three? Well, 1654 01:19:17.159 --> 01:19:20.359 I don't know, because you know, I don't know what 1655 01:19:22.399 --> 01:19:26.079 routes car rental works charge. I do know that we 1656 01:19:26.359 --> 01:19:31.279 ultimately spent about twice that we just went to Enterprise 1657 01:19:31.640 --> 01:19:35.000 and got the car, and I was just how much 1658 01:19:35.079 --> 01:19:37.279 was it they? 1659 01:19:37.479 --> 01:19:39.000 How much was it at Enterprise? 1660 01:19:40.600 --> 01:19:41.760 It was three hundred Yeah. 1661 01:19:41.600 --> 01:19:43.520 But you're you know what, you're with a good company. 1662 01:19:43.880 --> 01:19:47.720 You're with a good company. It's worth doing and it 1663 01:19:47.880 --> 01:19:51.000 sucks what you went through, but I think that it's 1664 01:19:51.000 --> 01:19:54.640 a lesson learned. Listen, people, whenever you can deal directly 1665 01:19:54.720 --> 01:19:58.960 with bookers, excuse me with the agency itself, whether it's 1666 01:19:58.960 --> 01:20:02.279 a rental car, a hope, tell an airline, it's better. 1667 01:20:02.600 --> 01:20:06.720 It's not more convenient, but it's better. Okay, Patrick, what's 1668 01:20:06.800 --> 01:20:07.439 going on with you? 1669 01:20:07.560 --> 01:20:07.960 Patrick? 1670 01:20:08.000 --> 01:20:10.479 You have a question on transmission fluid. We got our 1671 01:20:10.479 --> 01:20:11.119 experts here. 1672 01:20:11.199 --> 01:20:16.319 Go ahead, h Yes, I'm about to change my transmission 1673 01:20:16.359 --> 01:20:19.199 fluid and the filter and all that. The fluid still 1674 01:20:19.239 --> 01:20:22.239 tank doesn't look or smell burnt or anything. Do you 1675 01:20:22.239 --> 01:20:25.600 think I'd be good enough with just changing what's in 1676 01:20:25.640 --> 01:20:27.319 the pan and the transmission or should I just go 1677 01:20:27.319 --> 01:20:27.840 ahead and try? 1678 01:20:27.920 --> 01:20:29.960 I want to ask a lot of questions first. I 1679 01:20:30.000 --> 01:20:32.000 want to ask a lot of questions. First, you have 1680 01:20:32.039 --> 01:20:33.920 a ninety two mercury topaz. 1681 01:20:34.039 --> 01:20:35.640 Is that true? Ninety two? 1682 01:20:37.359 --> 01:20:37.640 Yep? 1683 01:20:39.520 --> 01:20:43.479 And how when was the last time that fluid was 1684 01:20:43.560 --> 01:20:44.600 changed or flushed? 1685 01:20:46.239 --> 01:20:46.479 Never? 1686 01:20:47.000 --> 01:20:49.239 Everything on it when I got it is original. I 1687 01:20:49.279 --> 01:20:50.319 had to do with fol tuna. 1688 01:20:50.840 --> 01:20:53.600 It's got Oh my god, it's rolling up on sixty 1689 01:20:53.640 --> 01:20:54.680 thousand miles. 1690 01:20:55.800 --> 01:20:58.920 Okay, I'm gonna give this to Jeff Vick real quick. 1691 01:20:59.239 --> 01:21:02.600 Jeff vic if you add a ninety two mercury Topez 1692 01:21:03.199 --> 01:21:07.079 never ever did anything to the transmission, what would you do. 1693 01:21:07.199 --> 01:21:10.159 Yeah, if the fluids in the condition he's stating it 1694 01:21:10.199 --> 01:21:11.880 is has still got a good smell to it, there's 1695 01:21:11.920 --> 01:21:14.319 no evidence of water or anything like that, then I 1696 01:21:14.319 --> 01:21:16.720 would just do a simple pan drop and change the filter. 1697 01:21:17.319 --> 01:21:19.039 And you know, when you drop the pan, if you 1698 01:21:19.079 --> 01:21:21.000 see some sort of sediment in there, then that might 1699 01:21:21.039 --> 01:21:24.119 be caused for concern, you know, address out as accordingly. 1700 01:21:27.199 --> 01:21:28.640 That was my only question I appreciate. 1701 01:21:29.960 --> 01:21:34.199 Okay, Now let me ask you something, Jeff. Are there 1702 01:21:34.199 --> 01:21:37.239 any dangers in messing with a car that old or Kevin? 1703 01:21:37.680 --> 01:21:41.800 I mean everything's original is does it go by miles 1704 01:21:41.880 --> 01:21:43.159 or by thirty years? 1705 01:21:43.319 --> 01:21:44.399 I mean, what is it going to it. 1706 01:21:44.359 --> 01:21:47.560 Goes by both? I mean fluids themselves will absorb moisture 1707 01:21:47.560 --> 01:21:49.680 out of time, just out of the atmosphere, so they 1708 01:21:49.680 --> 01:21:51.880 need to be changed out. You know that few of 1709 01:21:51.880 --> 01:21:54.199 miles on that car. It hasn't been driven a whole lot, 1710 01:21:54.279 --> 01:21:56.439 so I would anticipate he's probably going to be experienced 1711 01:21:56.439 --> 01:21:58.239 in some weeks as they start to drive this thing 1712 01:21:58.239 --> 01:21:58.760 more often. 1713 01:22:01.199 --> 01:22:06.359 Okay, so bottom line, he just goes ahead and services 1714 01:22:06.439 --> 01:22:07.000 that car. 1715 01:22:07.640 --> 01:22:11.680 Can you is that true? Just sixty thousand miles? 1716 01:22:11.720 --> 01:22:11.880 Bro? 1717 01:22:12.079 --> 01:22:16.520 Is that true? Are you sure that. 1718 01:22:18.760 --> 01:22:19.600 Yeah, I'm sure of it. 1719 01:22:21.279 --> 01:22:24.039 Wow, Wow, yeah, I mean I'm here. 1720 01:22:24.159 --> 01:22:26.840 You know, everything inside is beautiful. It looks like it 1721 01:22:26.920 --> 01:22:29.199 just came off the factory floor. Everything when I did 1722 01:22:29.199 --> 01:22:32.319 the whole tune up, the spark plugs, the fuel filter 1723 01:22:32.479 --> 01:22:36.199 and everything else was all original nineteen ninety two parts 1724 01:22:36.199 --> 01:22:37.560 and everything, and it looked great. 1725 01:22:38.159 --> 01:22:40.560 The how much did you pay for it? 1726 01:22:40.600 --> 01:22:41.039 A little bit? 1727 01:22:41.680 --> 01:22:43.239 I paid thirteen hundred dollars for it. 1728 01:22:45.479 --> 01:22:49.399 Oh my god, that is incredible. 1729 01:22:50.119 --> 01:22:52.439 Pay close attention to your work with components. You know, 1730 01:22:52.520 --> 01:22:56.439 they'll be taking great scrutiny over, you know, the hoses 1731 01:22:56.479 --> 01:22:59.359 and belts, and particularly the tires. You know, if those 1732 01:22:59.399 --> 01:23:01.960 tires are or you know, as old as the car, 1733 01:23:02.159 --> 01:23:04.880 or probably at least half of it, I'd be swapping 1734 01:23:04.960 --> 01:23:05.520 those out too. 1735 01:23:06.960 --> 01:23:09.840 They drove this thing one hundred and fifty miles a month. 1736 01:23:11.560 --> 01:23:12.840 If you averaged it out. 1737 01:23:13.840 --> 01:23:16.199 I think it was I think an older lady on it, and. 1738 01:23:16.159 --> 01:23:18.119 It lived in a garage its whole life. I did 1739 01:23:18.199 --> 01:23:19.079 change the time, of. 1740 01:23:19.000 --> 01:23:25.640 Course it was, and she was from Pasadena. If anybody, 1741 01:23:25.680 --> 01:23:27.680 if anybody even knows what the hell I'm talking about, 1742 01:23:27.680 --> 01:23:31.880 anybody over the age of twenty six is saying huh, 1743 01:23:31.920 --> 01:23:35.880 a little old lady from Pasadena. So listen, I think 1744 01:23:35.920 --> 01:23:39.479 that is that's a fine man. A nineteen ninety two 1745 01:23:39.560 --> 01:23:43.840 Mercury Topaz. He paid thirteen hundred bucks. Guys, correct me 1746 01:23:43.880 --> 01:23:46.159 if I'm wrong. If you did find a car like 1747 01:23:46.199 --> 01:23:48.800 this with only sixty thousand miles even though it's that old, 1748 01:23:49.399 --> 01:23:52.760 can he can he basically treat it like a sixty 1749 01:23:52.840 --> 01:23:53.880 thousand mile car. 1750 01:23:54.960 --> 01:23:55.880 Well, you know what I'm saying. 1751 01:23:55.920 --> 01:23:57.880 Yeah, but you can until, like Jeff was saying, you 1752 01:23:57.880 --> 01:24:01.760 have rubber components that will deteriorate just from age. You know, 1753 01:24:01.880 --> 01:24:04.960 break parts in the mass, cylinder, wheel cylinders, you know 1754 01:24:05.119 --> 01:24:07.319 things like that. You gotta be careful with some of 1755 01:24:07.359 --> 01:24:09.680 the components. But yeah, I mean you drive it to 1756 01:24:09.840 --> 01:24:11.359 and the only way you get to find him is 1757 01:24:11.439 --> 01:24:11.960 driving it. 1758 01:24:13.520 --> 01:24:15.319 But yeah, why not thirty three years old? 1759 01:24:15.720 --> 01:24:17.600 I mean I want to I would love to hear 1760 01:24:17.640 --> 01:24:20.960 from people who have old cars and high miles. Now, 1761 01:24:21.119 --> 01:24:24.399 Roly Purefoy used to drive this red pickup that was 1762 01:24:24.439 --> 01:24:26.319 coming up on a million miles. 1763 01:24:27.199 --> 01:24:29.880 Isn't that it can be older? And Dragon? 1764 01:24:30.840 --> 01:24:31.039 Yeah? 1765 01:24:31.079 --> 01:24:31.640 I think so? 1766 01:24:31.840 --> 01:24:35.680 Hey, Dragon, you know how you like to torment us, 1767 01:24:36.399 --> 01:24:38.479 You know, like you like to torment us with those 1768 01:24:38.479 --> 01:24:39.880 sounds of the smoke. 1769 01:24:39.640 --> 01:24:42.359 Alarm beeping what are you talking about? And chirping? 1770 01:24:43.800 --> 01:24:47.239 You know that little sound that the smoke alarms make. 1771 01:24:47.520 --> 01:24:50.439 You sometimes play it on the radio to drive people crazy. 1772 01:24:50.920 --> 01:24:52.239 There it goes no clue. 1773 01:24:52.399 --> 01:24:56.000 Well do you know what they're selling? And BO probably 1774 01:24:56.039 --> 01:24:59.039 knows this, but I've never seen them before. And I 1775 01:24:59.079 --> 01:25:03.159 came across two of in the last month where there 1776 01:25:03.159 --> 01:25:07.920 are no replaceable batteries. You replace the entire unit and 1777 01:25:08.000 --> 01:25:11.920 it's good for ten years. Bo, have they been around 1778 01:25:11.920 --> 01:25:12.600 a long time? 1779 01:25:12.800 --> 01:25:16.960 But is that the detectors that are good for ten years? 1780 01:25:16.960 --> 01:25:19.159 You can't change the battery they've just gave out of 1781 01:25:19.199 --> 01:25:20.159 a couple of years ago. 1782 01:25:20.760 --> 01:25:23.119 And it's really good because most of that ideas. 1783 01:25:23.600 --> 01:25:27.079 I like the long life of those things. 1784 01:25:27.239 --> 01:25:30.039 Yeah, and then it forces you to get a new 1785 01:25:30.079 --> 01:25:33.880 one anyway, because don't smoke detectors get old after a 1786 01:25:33.920 --> 01:25:37.520 while and their ability to sense gets less and less. 1787 01:25:37.680 --> 01:25:41.039 They have a little heat sensor, and it's like any sensor, 1788 01:25:41.079 --> 01:25:46.640 after about five or six years, it deteriorates and doesn't Okay, 1789 01:25:46.760 --> 01:25:47.520 pick up as. 1790 01:25:47.359 --> 01:25:50.119 Good as us, thank you. It's car day. 1791 01:25:50.159 --> 01:25:52.680 Compass Insurance Group will do a free insurance checkup on 1792 01:25:52.720 --> 01:25:55.119 your car, house, and anything you own to make sure 1793 01:25:55.159 --> 01:25:56.119 you're not paying too much. 1794 01:25:56.399 --> 01:25:58.840 It's a true objective look at what you're paying. 1795 01:25:59.079 --> 01:26:02.079 Three h three nine nine six nine thousand The Insurance 1796 01:26:02.079 --> 01:26:10.560 Healthcenter dot com. Go with a sure thing Denver's Best 1797 01:26:10.640 --> 01:26:12.600 roofer Excel Roofing dot com. 1798 01:26:12.640 --> 01:26:15.119 You don't pay a cent until you're content. 1799 01:26:17.520 --> 01:26:20.479 Of time for an insurance check up free no obligation 1800 01:26:20.600 --> 01:26:24.479 comparison call Compass Insurance Paying too much your coverage at 1801 01:26:24.520 --> 01:26:27.279 dozens of insurance companies find out now three oh three 1802 01:26:27.399 --> 01:26:30.000 seven seven to one help. You'll think you're his only 1803 01:26:30.119 --> 01:26:32.560 customer when you choose Frank durand the real Estate Man 1804 01:26:32.600 --> 01:26:36.079 dot com to list your home with Remax Alliance three 1805 01:26:36.079 --> 01:26:41.399 oh three nine two zero sixteen twenty two. Hey Tom 1806 01:26:41.439 --> 01:26:44.359 Martino here, Welcome to the show. Three O three seven 1807 01:26:44.439 --> 01:26:46.800 one three talk seven one three eighty five five. 1808 01:26:46.920 --> 01:26:50.399 Cheryl, you're calling for a friend. What is going on 1809 01:26:50.479 --> 01:26:51.880 with you? Cheryl? What's happening? 1810 01:26:53.239 --> 01:26:56.600 Okay? So my friend and co worker is eighty one 1811 01:26:56.640 --> 01:27:00.199 years old. She's had some heart problems and everything. Two 1812 01:27:00.279 --> 01:27:03.880 years ago her apartment leaked and they moved her or 1813 01:27:04.640 --> 01:27:07.039 they gave her a different apartment because of the mold 1814 01:27:07.319 --> 01:27:09.760 that was growing in hers because of the leaks? 1815 01:27:10.800 --> 01:27:13.439 Did she call us? Did she call us before? 1816 01:27:15.239 --> 01:27:17.359 No, she's no, she hasn't contacted you. 1817 01:27:18.600 --> 01:27:22.399 Okay. So they gave her another apartment, and then what happened? 1818 01:27:23.680 --> 01:27:28.159 So a month ago the roof leaked and ran down 1819 01:27:28.199 --> 01:27:33.000 the walls, into the carpet, the ceiling, everything ruined, a 1820 01:27:33.039 --> 01:27:36.399 bunch of her stuff. And she has been trying to 1821 01:27:36.399 --> 01:27:37.760 get them to do something. 1822 01:27:39.079 --> 01:27:40.880 How long has she been in that apartment? 1823 01:27:42.840 --> 01:27:47.840 This apartment two years? The apartment complex twelve years? 1824 01:27:48.760 --> 01:27:49.560 Okay, gotcha? 1825 01:27:51.800 --> 01:27:55.439 Oh, so she lived in that new she lived in 1826 01:27:55.439 --> 01:27:56.439 that new apartment. 1827 01:27:56.920 --> 01:27:58.760 And when did the leak happen? 1828 01:28:01.199 --> 01:28:02.000 One month ago? 1829 01:28:05.680 --> 01:28:06.560 One month ago? 1830 01:28:06.880 --> 01:28:11.960 Okay, Yeah, so they haven't done anything to the apartment. 1831 01:28:12.119 --> 01:28:14.600 And she said earlier this week, she was sitting there 1832 01:28:14.600 --> 01:28:18.840 watching television and the hallway light popped and she went 1833 01:28:18.880 --> 01:28:20.399 over and looked at it and it's. 1834 01:28:20.199 --> 01:28:26.079 Full of water, and oh my goodness, oh my goodness. 1835 01:28:26.119 --> 01:28:29.239 Okay, So here's what I want to know. 1836 01:28:30.039 --> 01:28:32.520 Yeah, what are they doing? 1837 01:28:33.920 --> 01:28:37.920 Nothing? They're not answering her phone call, they're not calling 1838 01:28:38.000 --> 01:28:41.800 her back. She got an email from a regional manager, 1839 01:28:41.840 --> 01:28:46.479 but she cannot email her back. She went to what 1840 01:28:46.640 --> 01:28:51.199 was supposed to be a local office for the rental 1841 01:28:51.520 --> 01:28:57.720 of the management office. There was nothing there. She went 1842 01:28:57.760 --> 01:29:00.680 down to she finally located them at deep PC, but 1843 01:29:01.039 --> 01:29:06.560 nobody is there and the secretary that answers the phone 1844 01:29:08.359 --> 01:29:09.960 doesn't know anything. Of course you. 1845 01:29:09.880 --> 01:29:13.199 Have do you have a number? Do you have a 1846 01:29:13.319 --> 01:29:14.239 number of a. 1847 01:29:16.800 --> 01:29:20.560 A of a management company or a contact I even 1848 01:29:20.600 --> 01:29:22.600 if she didn't get a response, do you have a 1849 01:29:22.720 --> 01:29:23.960 contact name and number? 1850 01:29:27.920 --> 01:29:32.119 Do you want the name of the management company? Yes, 1851 01:29:33.960 --> 01:29:37.840 it is r P M Living. 1852 01:29:40.560 --> 01:29:45.399 And who who at that management company? Okay? Rp so 1853 01:29:45.520 --> 01:29:48.239 it actually has a website rpmliving dot com. 1854 01:29:49.319 --> 01:29:49.560 Yes. 1855 01:29:51.600 --> 01:29:54.000 Why why do you think they're ignoring her? 1856 01:29:58.119 --> 01:30:02.000 We really don't know. I mean, because she is not 1857 01:30:02.159 --> 01:30:07.479 physically able to do all the packing up and everything 1858 01:30:07.520 --> 01:30:08.399 and moving again. 1859 01:30:09.520 --> 01:30:11.119 And but I mean. 1860 01:30:11.880 --> 01:30:15.600 She's had some health problems. She's she's in really bad shape, 1861 01:30:15.640 --> 01:30:16.359 and she's. 1862 01:30:16.159 --> 01:30:22.079 Completely Listen, I understand completely, Cheryl, listen, I understand completely, 1863 01:30:22.880 --> 01:30:26.159 you know, and you're very kind for caring for her. 1864 01:30:26.720 --> 01:30:29.119 Let's see if we can shake up things. We are 1865 01:30:29.159 --> 01:30:32.319 really good at that. Yeah, bo, do you want to 1866 01:30:32.359 --> 01:30:32.680 do that? 1867 01:30:33.439 --> 01:30:34.399 It's not my Alley. 1868 01:30:34.720 --> 01:30:36.800 Yeah, you know what, Cheryl, that's what we do. 1869 01:30:37.479 --> 01:30:40.119 You know, I listen, and I don't want to toot 1870 01:30:40.159 --> 01:30:43.039 our own horn, but too toot. I'm going to the 1871 01:30:43.079 --> 01:30:46.439 bottom line is this. We make noise for people, you know, 1872 01:30:46.520 --> 01:30:48.760 and I know there are a lot of you know, 1873 01:30:48.960 --> 01:30:51.640 since since I started this fifty years ago, there are 1874 01:30:51.640 --> 01:30:54.560 a lot of consumer reporters and all that. And the 1875 01:30:54.600 --> 01:30:59.640 more the merrier, the more the merrier. But we make noise, 1876 01:30:59.680 --> 01:31:02.199 and we're gonna make noise on this one. We're just 1877 01:31:02.239 --> 01:31:07.439 gonna make noise. So you hang on. But he Bo's 1878 01:31:07.479 --> 01:31:09.560 gonna talk to you and get the information we need. 1879 01:31:10.039 --> 01:31:11.479 Okay. Three oh three. 1880 01:31:11.239 --> 01:31:14.319 Seven one three talk seven one three eight two five 1881 01:31:14.520 --> 01:31:20.159 five Okay. Denverregen dot com is treating neuropathy. It is 1882 01:31:20.199 --> 01:31:23.600 a very good thing with stem cell therapy and it's 1883 01:31:24.039 --> 01:31:27.199 way way more effective than a lot of other therapies. 1884 01:31:27.439 --> 01:31:38.479 If you have peripheral neuropathy, Denverregen dot com go with 1885 01:31:38.560 --> 01:31:42.159 a sure thing Denver's Best roofer Excel Roofing dot com. 1886 01:31:42.199 --> 01:31:47.920 You don't pay a cent until you're content. Time for 1887 01:31:47.960 --> 01:31:51.159 an insurance check up free no obligation. In comparison, call 1888 01:31:51.239 --> 01:31:54.560 Compass insurance paying too much your coverage at dozens of 1889 01:31:54.560 --> 01:31:57.520 insurance companies. Find out now three oh three seven seven 1890 01:31:57.520 --> 01:32:00.319 to one help. You'll think you're his only customer when 1891 01:32:00.359 --> 01:32:02.800 you choose Frank durand the real estate man dot Com 1892 01:32:02.840 --> 01:32:05.960 to list your home with Remax Alliance three oh three 1893 01:32:06.039 --> 01:32:08.479 nine two zero sixteen twenty two. 1894 01:32:14.760 --> 01:32:17.960 Hi Tom Archino here, Welcome to this show. 1895 01:32:19.520 --> 01:32:22.800 Harry wants to talk about or Harry has an issue 1896 01:32:22.800 --> 01:32:24.720 with the house rental management coming. 1897 01:32:24.920 --> 01:32:26.920 Let me explain something with rentals right now. 1898 01:32:27.000 --> 01:32:31.239 Okay, we've had I'm gonna give you the history because 1899 01:32:31.239 --> 01:32:35.319 I do have history in essence, even though Harry might 1900 01:32:35.359 --> 01:32:38.119 not be calling about this. This used to be a 1901 01:32:38.199 --> 01:32:44.199 state where being a landlord was easy. You could take 1902 01:32:44.279 --> 01:32:48.479 advantage of renters, and I would rail against it because 1903 01:32:48.520 --> 01:32:53.239 I thought it was unfair. Tenants basically had no rights whatsoever. 1904 01:32:53.720 --> 01:32:58.119 No no one enforced any habitability, No one enforced anything. 1905 01:32:58.359 --> 01:33:01.560 Deputy Bow, I think you're probably among us have the 1906 01:33:01.640 --> 01:33:06.159 highest number of rental homes in the rental business. And 1907 01:33:06.239 --> 01:33:08.680 I'll bet you you can attest to the fact that 1908 01:33:08.840 --> 01:33:11.760 twenty years ago there were no rights for your tenants. 1909 01:33:11.840 --> 01:33:13.000 Right, No, it was. 1910 01:33:14.039 --> 01:33:19.159 It was pretty much. The landlord was in control of everything. 1911 01:33:18.840 --> 01:33:20.640 Right, and if you were a bad landlord. 1912 01:33:21.000 --> 01:33:23.199 If you were a bad landlord, no one really came 1913 01:33:23.279 --> 01:33:26.359 and said, hey, naughty landlord, you better do better than this. 1914 01:33:26.920 --> 01:33:29.479 They just never did. So you got away. 1915 01:33:29.560 --> 01:33:33.239 And I'm not saying you, but when you're a bad landlord, 1916 01:33:33.279 --> 01:33:35.720 you got away with it. And if you complained about 1917 01:33:35.720 --> 01:33:38.720 something and you went to the health department and said, hey, 1918 01:33:38.760 --> 01:33:41.920 I think this issue is unsafe. We even had cases 1919 01:33:42.119 --> 01:33:45.640 where the health department would red flag the property and 1920 01:33:45.680 --> 01:33:48.000 the person had to move, but they didn't make the 1921 01:33:48.079 --> 01:33:52.000 landlord make improvements. The landlord waited a few weeks and 1922 01:33:52.079 --> 01:33:53.279 rented to someone else. 1923 01:33:53.600 --> 01:33:53.800 Yep. 1924 01:33:53.920 --> 01:33:54.920 It was ridiculous. 1925 01:33:55.119 --> 01:33:57.000 Okay, never fixed the problems. 1926 01:33:57.600 --> 01:33:59.760 So in a way, Jack, it's good that tenants have 1927 01:33:59.840 --> 01:34:02.119 more or I don't like if I'm glad tennis had 1928 01:34:02.159 --> 01:34:05.079 more rights, but it's just because here's. 1929 01:34:04.880 --> 01:34:07.520 What I want to talk about that then it went through. 1930 01:34:07.640 --> 01:34:14.199 I think a big shift happened during COVID where ten 1931 01:34:14.359 --> 01:34:16.920 is starting getting more and more rights. But it might 1932 01:34:16.920 --> 01:34:18.960 have happened a little before that, but it was more 1933 01:34:19.039 --> 01:34:20.800 like very subtle. 1934 01:34:21.600 --> 01:34:25.279 But after COVID, there were a lot of lot. 1935 01:34:25.079 --> 01:34:29.479 Of emphasis put on standards of habitability. 1936 01:34:30.039 --> 01:34:30.840 What does that mean? 1937 01:34:31.640 --> 01:34:35.640 That means that your home must have certain standards to 1938 01:34:35.720 --> 01:34:39.800 be rentable. And if you don't have those standards, there 1939 01:34:39.880 --> 01:34:42.239 is a way to get out of the lease or 1940 01:34:42.279 --> 01:34:45.520 to withhold rent money. Now, most people do it the 1941 01:34:45.600 --> 01:34:48.960 wrong way. That's why I did a social media post 1942 01:34:49.399 --> 01:34:52.600 on how to do it the right way, and the 1943 01:34:52.640 --> 01:34:54.520 only way is the right way. 1944 01:34:54.880 --> 01:34:55.159 Now. 1945 01:34:56.199 --> 01:35:00.000 Now it got to a point where it's almost ridiculou 1946 01:35:00.119 --> 01:35:04.680 lists the other way I mean, but at least so 1947 01:35:04.720 --> 01:35:08.680 the pendulum swung from too many landlord rights to too 1948 01:35:08.760 --> 01:35:11.399 many tenant rights somewhere in between. 1949 01:35:12.079 --> 01:35:13.720 There's got to be an understanding. 1950 01:35:14.279 --> 01:35:18.039 Bo As a landlord who's very seasoned and you have 1951 01:35:18.319 --> 01:35:21.640 many properties, I can ask you things like this, what 1952 01:35:21.880 --> 01:35:26.960 do you think would be fair for tenants and landlords 1953 01:35:27.199 --> 01:35:28.720 when it comes to habitability? 1954 01:35:30.119 --> 01:35:35.560 Well, you're right, the tenants just have too much going 1955 01:35:35.680 --> 01:35:39.560 for them now. And I know in Denver a lot 1956 01:35:39.560 --> 01:35:43.079 of landlords they're just packing up and selling their properties. 1957 01:35:43.560 --> 01:35:46.680 And that's a detriment to the city County Denver folks, 1958 01:35:46.720 --> 01:35:49.720 because there's just going to be less rentals out there. 1959 01:35:50.159 --> 01:35:52.279 I'm thinking I would like to get out of it. 1960 01:35:52.359 --> 01:35:56.680 There's it's just too much for the tenants and the landlords. 1961 01:35:56.680 --> 01:36:01.359 With now that are making landlords become have real estate licenses, 1962 01:36:01.560 --> 01:36:04.079 they want them to do inspections. Instead of a three 1963 01:36:04.159 --> 01:36:07.479 day notice, it's a ten day notice. And then if 1964 01:36:07.479 --> 01:36:10.760 you want to do something with your property, you have 1965 01:36:10.840 --> 01:36:14.520 to find another find a living space for the tenant. 1966 01:36:15.079 --> 01:36:18.880 It's just really hard to get tenants evicted. And people 1967 01:36:18.880 --> 01:36:22.239 don't understand landlords. A lot of people think they're filthy 1968 01:36:22.319 --> 01:36:25.159 rich people. But we have mortgages. You know, it's a 1969 01:36:25.199 --> 01:36:25.960 small business. 1970 01:36:26.039 --> 01:36:27.880 No, no, no, I know most landlords. 1971 01:36:28.079 --> 01:36:32.680 Most landlords are doing investments on the side and they're 1972 01:36:32.680 --> 01:36:33.439 not big. 1973 01:36:33.359 --> 01:36:34.479 Rich, wealthy people. 1974 01:36:35.000 --> 01:36:38.720 Okay, let's go to Harry about a rental management company. 1975 01:36:38.880 --> 01:36:42.880 By the way, rental management companies sometimes are the biggest problem, 1976 01:36:43.239 --> 01:36:47.880 not the landlord themselves. These management companies sometimes to bite 1977 01:36:47.920 --> 01:36:50.199 off more than they can chew, and they're not good 1978 01:36:50.239 --> 01:36:51.239 management companies. 1979 01:36:51.439 --> 01:36:53.880 Harry, explain your situation. 1980 01:36:55.000 --> 01:36:58.439 All right, My son rent and the house he's deaf, 1981 01:36:58.600 --> 01:37:00.920 he rented. He's in in there about to three years 1982 01:37:01.880 --> 01:37:04.560 and he just moved out and we just got this 1983 01:37:04.720 --> 01:37:08.800 security deposit returned. And there's a number of charges on 1984 01:37:08.880 --> 01:37:11.960 there that I think are bogus, uh, and I just 1985 01:37:12.000 --> 01:37:13.680 want to run them through you to see what I 1986 01:37:13.720 --> 01:37:19.039 can do. Number one, Okay, charge him? Yeah, all right. 1987 01:37:19.319 --> 01:37:24.079 Number one, they've charged him to replace all three outside locks, 1988 01:37:24.119 --> 01:37:29.279 and when he left they're serviceable. I understand about replacing 1989 01:37:29.279 --> 01:37:31.399 Loxton you go over one tenant because I used. 1990 01:37:31.239 --> 01:37:31.880 To rent house. 1991 01:37:32.640 --> 01:37:36.000 So what I'm planning on doing is writing a letter 1992 01:37:36.319 --> 01:37:40.840 confesting this. And then I also they are charging for 1993 01:37:41.319 --> 01:37:43.840 when they moved in. There's a place in the backyard 1994 01:37:44.399 --> 01:37:48.600 that was just a stand, and now they're going to 1995 01:37:48.760 --> 01:37:52.880 charging him three hundred and seventy five dollars to fix that. 1996 01:37:53.520 --> 01:37:55.560 Then I don't know whether the three hundred and seventy 1997 01:37:55.560 --> 01:37:58.239 five dollars is to have it fixed or they just 1998 01:37:58.319 --> 01:38:03.399 brought chemicals, or whether they have chemicals. So I just 1999 01:38:03.439 --> 01:38:06.239 want to know. Do you think I have a plan 2000 01:38:06.760 --> 01:38:09.720 a good reason why, particularly for the three locks? 2001 01:38:10.720 --> 01:38:11.079 All right? 2002 01:38:11.119 --> 01:38:15.000 Hold on, Harry, here's the bottom line. First and foremost, 2003 01:38:15.039 --> 01:38:17.880 I want to make sure they did it correctly. How 2004 01:38:17.960 --> 01:38:20.640 long did it take for them to return the deposit 2005 01:38:21.000 --> 01:38:24.119 or the remaining deposit with the explanation? 2006 01:38:24.560 --> 01:38:25.640 When did they do that. 2007 01:38:26.920 --> 01:38:28.920 Within twenty days after they moved out. 2008 01:38:30.000 --> 01:38:33.640 Okay, so they did that correctly. Now, yes, did they 2009 01:38:33.720 --> 01:38:36.399 itemize each item? 2010 01:38:36.720 --> 01:38:41.560 Well, the item says this has three lock, change, replaced 2011 01:38:41.600 --> 01:38:45.680 window blinds, installed bedrooms or not. I understand about those 2012 01:38:45.680 --> 01:38:49.479 two they and because they were wrong. And then as 2013 01:38:49.520 --> 01:38:53.800 far as the were the trampoline and then she says 2014 01:38:53.840 --> 01:38:58.079 it was trampoline. Trampoline was never over this brown spot. Now, 2015 01:38:58.159 --> 01:39:00.600 my son did not take any pictures of that when 2016 01:39:00.640 --> 01:39:04.119 they moved in, but according to his wife it was 2017 01:39:04.439 --> 01:39:06.760 it was just stand when they moved in, and they 2018 01:39:06.840 --> 01:39:10.680 just said weeds, grass missing and trampoline and dogs three 2019 01:39:10.760 --> 01:39:11.800 seventy five. 2020 01:39:13.079 --> 01:39:16.319 And okay, now, how much are they charging for the locks? 2021 01:39:16.840 --> 01:39:19.159 How much are they charging for the locks? 2022 01:39:20.600 --> 01:39:25.399 It's all ump together, the three locks, the two window blinds, 2023 01:39:25.720 --> 01:39:28.399 and he installed the bedrooms a total of five hundred 2024 01:39:28.399 --> 01:39:29.680 and eighty four dollars. 2025 01:39:31.319 --> 01:39:34.840 Well, Harry, I'm going to give you my first blush answer, 2026 01:39:36.039 --> 01:39:38.880 and that doesn't sound like they're trying to take advantage 2027 01:39:38.880 --> 01:39:40.640 of anyone. 2028 01:39:41.680 --> 01:39:44.079 But my question really locks. 2029 01:39:44.640 --> 01:39:48.800 Why it's okay, I do have a bow. 2030 01:39:49.119 --> 01:39:51.560 I'll tell you what I go ahead, we do, Harry, 2031 01:39:52.000 --> 01:39:54.439 as a landlord, I would never charge a tenant to 2032 01:39:54.479 --> 01:39:57.800 replace the lock, but we would probably charge to change 2033 01:39:57.880 --> 01:40:00.520 the lock, which is a lot les as have been 2034 01:40:00.560 --> 01:40:02.399 replacing a whole lock set, so. 2035 01:40:02.319 --> 01:40:03.319 You may yeah. 2036 01:40:03.359 --> 01:40:06.199 What I don't understand is why are why are they 2037 01:40:06.239 --> 01:40:07.039 replacing them? 2038 01:40:07.079 --> 01:40:07.760 To begin with? 2039 01:40:07.960 --> 01:40:10.359 I can tell you why, Tom, because if the Tennis 2040 01:40:10.399 --> 01:40:12.720 do not return all the keys to us, we have 2041 01:40:12.800 --> 01:40:15.800 to for the safety of the new tenant coming in. 2042 01:40:17.520 --> 01:40:21.079 They were given two keys and they replaced They replaced 2043 01:40:21.279 --> 01:40:25.239 two keys. Now I understand I used to rent and 2044 01:40:25.319 --> 01:40:28.479 when someone moved out, I would change the locks just 2045 01:40:28.560 --> 01:40:31.359 for the security of the new renter. But I've never 2046 01:40:31.600 --> 01:40:35.640 charged the people leaving to replace those locks. That was 2047 01:40:35.720 --> 01:40:39.039 something that I figured as a responsibilit landlord, it was 2048 01:40:39.119 --> 01:40:44.079 my responsibility to make the security of the new renters. 2049 01:40:44.279 --> 01:40:47.680 Okay, right, But here's what you called about. You called 2050 01:40:47.720 --> 01:40:49.920 for our opinion, but also for what you would do. 2051 01:40:49.960 --> 01:40:52.520 And here's how you're handling it. I mean, here's how 2052 01:40:52.560 --> 01:40:55.520 I would handle it, and Harry, you're going about it 2053 01:40:55.520 --> 01:40:58.880 the right way. What you do is itemized specifically the 2054 01:40:58.920 --> 01:41:02.079 parts that you feel well he should not be responsible 2055 01:41:02.199 --> 01:41:06.560 for and why, and then simply ask for that amount 2056 01:41:06.560 --> 01:41:10.199 of money back. If they do not respond, then you 2057 01:41:10.319 --> 01:41:13.079 take them to small claims court. You're not going to 2058 01:41:13.159 --> 01:41:17.359 have a treble damages situation here because they did everything correctly. 2059 01:41:17.640 --> 01:41:19.680 But you will be able to get that back. 2060 01:41:19.479 --> 01:41:22.119 If the court agrees with you, and it's right within 2061 01:41:22.239 --> 01:41:25.600 small claims court. So you would have to figure out 2062 01:41:25.720 --> 01:41:30.920 what part of that amount of five hundred dollars is 2063 01:41:30.960 --> 01:41:34.279 for the three locks. For example, if it's three hundred dollars, 2064 01:41:34.279 --> 01:41:37.119 then you sue for three hundred. But first you have 2065 01:41:37.199 --> 01:41:41.039 to itemize and send it back to them, and you 2066 01:41:41.159 --> 01:41:44.159 have to say I want this return. I do not 2067 01:41:44.279 --> 01:41:48.439 believe we should be as a tenant responsible for replacing locks. 2068 01:41:48.800 --> 01:41:53.319 Now here's what I don't understand, and I still don't 2069 01:41:53.399 --> 01:41:56.600 understand the reason they gave. Did they say they needed 2070 01:41:56.880 --> 01:42:00.159 to rekey everything and they could not re keep. 2071 01:42:00.199 --> 01:42:02.680 Them or they were not serviceable? 2072 01:42:03.039 --> 01:42:05.600 What reason did they give for the replacement? 2073 01:42:07.079 --> 01:42:10.880 There was no reason. It just said replaced the locks. 2074 01:42:11.159 --> 01:42:14.079 And they charged two hundred and seventy dollars for labor, 2075 01:42:14.520 --> 01:42:17.640 and then three hundred and fourteen dollars for the three 2076 01:42:18.159 --> 01:42:22.840 locks and two window blinds and a door handle, which 2077 01:42:24.640 --> 01:42:26.279 that's all I want, and I give one. 2078 01:42:26.880 --> 01:42:31.840 Go ahead, doctor, go ahead, doctor, I. 2079 01:42:31.880 --> 01:42:35.000 Can't just to give my point of view, How do 2080 01:42:35.079 --> 01:42:39.039 they know that your son did not make copies of 2081 01:42:39.079 --> 01:42:39.840 the keys? 2082 01:42:40.199 --> 01:42:40.439 Yeah? 2083 01:42:40.439 --> 01:42:44.239 But does every landlord charge for locks? I mean, that's 2084 01:42:44.279 --> 01:42:46.359 what I'm getting at. You're right, Doc, there's no way 2085 01:42:46.399 --> 01:42:50.000 to know that. But under that reasoning, then every landlord's 2086 01:42:50.039 --> 01:42:53.640 your charge for every lock every time someone moves Well, 2087 01:42:53.680 --> 01:42:54.800 I don't know if they can. Bo. 2088 01:42:55.520 --> 01:42:56.119 Yes, Bo. 2089 01:42:57.000 --> 01:42:59.279 Let me ask you, Bo, You've been in the business 2090 01:42:59.279 --> 01:42:59.840 long enough. 2091 01:43:00.119 --> 01:43:01.600 What do you think would happen? 2092 01:43:02.560 --> 01:43:05.600 Do you think landlords have a right to charge for 2093 01:43:05.680 --> 01:43:06.640 new locks. 2094 01:43:07.800 --> 01:43:09.039 In certain situations? 2095 01:43:09.119 --> 01:43:11.760 Yes, if there's a problem tenant, a lot of people 2096 01:43:11.840 --> 01:43:12.680 going in and out. 2097 01:43:12.800 --> 01:43:14.279 Like I said, we. 2098 01:43:14.199 --> 01:43:18.520 Didn't get all of our original keys back, we would 2099 01:43:19.119 --> 01:43:21.560 change the locks. In fact, we would change not change 2100 01:43:21.600 --> 01:43:24.880 the locks, change the keys, the pins and the lock. 2101 01:43:25.159 --> 01:43:29.079 But I've never charged the tenant and unless there was 2102 01:43:29.119 --> 01:43:30.800 some extraordinary circumstance. 2103 01:43:30.840 --> 01:43:33.399 Listen, I think it's going to be a case by case. 2104 01:43:33.800 --> 01:43:35.199 It's going to be a case by. 2105 01:43:35.119 --> 01:43:39.640 Case, I think, and just say, hey, how about we 2106 01:43:39.720 --> 01:43:41.279 just split the lock deal? 2107 01:43:41.800 --> 01:43:43.399 You know, I don't think they should, or you. 2108 01:43:43.439 --> 01:43:47.119 Just say look, or just Harry start out by saying, 2109 01:43:48.039 --> 01:43:49.600 you know, as your son right for him. 2110 01:43:49.640 --> 01:43:51.119 They're not going to talk to you that. 2111 01:43:51.239 --> 01:43:53.840 I do not believe I should be responsible for replacing 2112 01:43:53.880 --> 01:43:57.239 the locks period. I want that portion of the deposit 2113 01:43:57.319 --> 01:43:59.039 returned to me within ten days. 2114 01:43:59.319 --> 01:44:00.359 That's it. Okay. 2115 01:44:00.439 --> 01:44:02.880 If you don't get a response, go to small claims court. 2116 01:44:03.359 --> 01:44:08.279 I think personally that it's not unreasonable, and probably the 2117 01:44:08.359 --> 01:44:11.880 landlord's gonna say it was for safety and security, and 2118 01:44:12.760 --> 01:44:15.479 I think they're gonna win. But that's what I would 2119 01:44:15.520 --> 01:44:17.800 do if that's what you're asking, and it's not. 2120 01:44:18.600 --> 01:44:19.920 It's not uncommon. 2121 01:44:20.399 --> 01:44:25.000 A lot of people protest money being withheld, A lot 2122 01:44:25.039 --> 01:44:27.680 of people do it. I'm Tom Martinez three O three 2123 01:44:27.840 --> 01:44:35.560 seven one three eight two five five. Go with a 2124 01:44:35.600 --> 01:44:39.159 sure thing Denver's best roofer Excel Roofing dot com. You 2125 01:44:39.159 --> 01:44:44.920 don't pay a cent until you're content. Time for an 2126 01:44:44.960 --> 01:44:49.199 insurance checkup free, no obligation. In comparison, call Compass Insurance 2127 01:44:49.359 --> 01:44:52.359 paying too much your coverage at dozens of insurance companies 2128 01:44:52.439 --> 01:44:55.039 find out now three oh three seven seven to one help. 2129 01:44:55.199 --> 01:44:57.840 You'll think you're his only customer when you choose Frank 2130 01:44:57.920 --> 01:45:00.680 durand the real estate Man dot com to your home 2131 01:45:00.880 --> 01:45:05.239 with Remax Alliance three three nine two zero sixteen twenty two. 2132 01:45:07.800 --> 01:45:12.359 Hey Tom Martino here, Welcome to the show three three 2133 01:45:12.479 --> 01:45:14.960 seven to one three talk. So Jay has a comment 2134 01:45:15.039 --> 01:45:18.159 on locks in rentals. One guy called and said, my 2135 01:45:18.279 --> 01:45:22.239 son is being charged to replace all three locks. 2136 01:45:22.439 --> 01:45:27.000 In the rental. Is that fair? Well? 2137 01:45:27.319 --> 01:45:30.399 Can you first of all? Can you re key locks? 2138 01:45:31.079 --> 01:45:34.720 If you can? I don't know why they would replace them, bo. 2139 01:45:35.199 --> 01:45:40.359 Why don't they re key them instead of replacing them? 2140 01:45:40.880 --> 01:45:45.119 Well, they may maybe because of the fact you could 2141 01:45:45.159 --> 01:45:49.119 go to home depot and buy a brand new lock set, 2142 01:45:49.520 --> 01:45:52.760 whereas if you had to retire a lock smith to 2143 01:45:52.800 --> 01:45:55.880 make a service call to do a rekey. 2144 01:45:56.119 --> 01:45:58.479 Maybe it might be to just replace them. 2145 01:45:58.560 --> 01:46:01.000 Nowadays, yes, because you can buy the lock set at 2146 01:46:01.039 --> 01:46:04.119 home deeple for about maybe twenty five dollars. If you 2147 01:46:04.119 --> 01:46:07.640 have a locksmith involved, you're probably looking at one hundred 2148 01:46:07.640 --> 01:46:11.600 and fifty dollars charge. 2149 01:46:10.039 --> 01:46:12.680 You know, the overall charge for everything they did there. 2150 01:46:13.079 --> 01:46:16.479 It doesn't sound like a landlord looking to get rich. 2151 01:46:16.760 --> 01:46:20.720 I think a sparable to this landlord didn't take advantage 2152 01:46:20.720 --> 01:46:23.600 of Harry five hundred and eighty four dollars. That's about 2153 01:46:23.640 --> 01:46:25.920 something I would true. I mean, he's not charging him 2154 01:46:25.960 --> 01:46:29.479 fifteen hundred or withholding his deposit. I think what he 2155 01:46:29.520 --> 01:46:30.359 did was fair. 2156 01:46:32.479 --> 01:46:34.840 Jay, you have a comment on the lock situation. 2157 01:46:35.079 --> 01:46:37.199 Go ahead, j I. 2158 01:46:37.239 --> 01:46:37.880 Do a couple. 2159 01:46:37.880 --> 01:46:41.039 I'll start with a question you asked, can you repay 2160 01:46:41.039 --> 01:46:41.319 a lock? 2161 01:46:41.520 --> 01:46:41.760 Yes? 2162 01:46:41.760 --> 01:46:45.920 If you used the light locks, it's a real simple process. 2163 01:46:46.119 --> 01:46:49.279 You just slide a little thing in there, put a second. 2164 01:46:49.039 --> 01:46:52.399 Key in, Okay, pull it out, all right, key box. 2165 01:46:52.560 --> 01:46:56.600 But it's another contract man. Did you find something said 2166 01:46:56.640 --> 01:46:57.920 I'll buy new locks when I move out? 2167 01:46:58.039 --> 01:46:58.520 Or did you not? 2168 01:47:00.239 --> 01:47:02.319 That's a good point. That's a good point. 2169 01:47:02.359 --> 01:47:06.319 What does the least say about security deposit applications? I'm 2170 01:47:06.399 --> 01:47:08.439 running out of time, Shave you have more, Hang on, 2171 01:47:08.600 --> 01:47:10.840 we got more show coming up, another hour of the 2172 01:47:10.880 --> 01:47:14.359 Troubleshooter Show. Go with a sure thing Denver's Best Roofer 2173 01:47:14.479 --> 01:47:17.359 Excel roofing dot com. You don't pay a cent until 2174 01:47:17.399 --> 01:47:23.880 you're content. Time for an insurance checkup free, no obligation. 2175 01:47:23.880 --> 01:47:27.720 In comparison, call Compass insurance paying too much your coverage 2176 01:47:27.760 --> 01:47:30.399 at dozens of insurance companies. Find out now three all 2177 01:47:30.479 --> 01:47:31.600 three seven to seven to one. 2178 01:47:31.720 --> 01:47:32.000 Help. 2179 01:47:32.119 --> 01:47:34.760 You'll think you're his only customer when you choose Frank 2180 01:47:34.840 --> 01:47:37.279 durand the real estate man dot Com to list your 2181 01:47:37.319 --> 01:47:40.439 home with Remax Alliance three all three nine two zero 2182 01:47:40.600 --> 01:47:43.279 sixteen twenty two. 2183 01:47:47.199 --> 01:47:56.399 Rip need so you don't have come runnious as fast 2184 01:47:56.439 --> 01:48:01.199 as we can. Shoot 's gonna help man. 2185 01:48:01.920 --> 01:48:07.640 This is the Troubleshooter Show. No, Tom Martine, what. 2186 01:48:07.840 --> 01:48:09.600 Can we do for you? 2187 01:48:10.000 --> 01:48:13.720 I asked that question every day, been asking it for 2188 01:48:13.800 --> 01:48:18.279 fifty years, forty five of those in Denver, the longest 2189 01:48:18.359 --> 01:48:23.520 running talk show on radio with the same host still 2190 01:48:23.560 --> 01:48:24.159 on the air. 2191 01:48:24.439 --> 01:48:26.600 That's right, and thank. 2192 01:48:26.439 --> 01:48:30.760 God for my health. You know, obviously I've had my challenges. 2193 01:48:31.159 --> 01:48:34.359 If you're just tuning in, I was diagnosed with pancreatic cancer, 2194 01:48:35.760 --> 01:48:39.000 and it was so remarkable that although that's a shot 2195 01:48:39.039 --> 01:48:42.640 in the in the gut, right, oh my god, pancreatic cancer. 2196 01:48:43.279 --> 01:48:44.720 We know the fatality rates. 2197 01:48:44.760 --> 01:48:47.760 I don't want to bump people out, especially those who 2198 01:48:47.800 --> 01:48:48.760 are suffering through it. 2199 01:48:49.479 --> 01:48:54.439 Mind happened to be a very very very rare case 2200 01:48:55.560 --> 01:49:02.039 of total operability, isolation and extraction. 2201 01:49:03.479 --> 01:49:06.960 I was declared one hundred percent cancer free after a 2202 01:49:07.079 --> 01:49:11.800 nine hour surgery and the pathology came back the same. 2203 01:49:13.199 --> 01:49:15.840 I am now on the road to recovery and I 2204 01:49:15.880 --> 01:49:18.800 thank everyone for their kind wishes. I just give that 2205 01:49:18.920 --> 01:49:20.840 update every now and then. I don't want to make 2206 01:49:20.880 --> 01:49:23.439 the whole topic about this, but I do want to 2207 01:49:23.479 --> 01:49:30.079 say this. I have an email address called help at 2208 01:49:30.079 --> 01:49:33.520 troubleshooter dot com and it's usually for consumer problems, and 2209 01:49:33.560 --> 01:49:36.840 I still want it to be for consumer problems. But 2210 01:49:36.960 --> 01:49:40.560 there's something that I truly want one to know, and 2211 01:49:40.600 --> 01:49:46.119 I mee absolutely positively one hundred percent. If you are 2212 01:49:46.159 --> 01:49:50.199 going through chemotherapy or cancer treatment and you have non 2213 01:49:50.279 --> 01:49:55.520 medical questions and concerns about things, just little things, just 2214 01:49:56.039 --> 01:49:58.039 trust me. I don't have to go over them. If 2215 01:49:58.039 --> 01:50:00.279 you're going through it, you're going to know that there's 2216 01:50:00.319 --> 01:50:02.000 going to be a lot of things. And you want 2217 01:50:02.039 --> 01:50:05.479 a perspective from somebody who's gone through it and still 2218 01:50:05.640 --> 01:50:09.680 recovering and all of that. You write to that email 2219 01:50:09.720 --> 01:50:13.439 address and I will answer you. I'll even call you 2220 01:50:13.479 --> 01:50:16.039 if you want, and we can talk about it. I 2221 01:50:16.159 --> 01:50:19.279 just want you to know that I found it a 2222 01:50:19.319 --> 01:50:22.119 little difficult to find people that I could talk to, 2223 01:50:22.840 --> 01:50:25.800 so I said, you know what, if I get through this, 2224 01:50:26.279 --> 01:50:28.840 I want people to be able to write to me 2225 01:50:29.760 --> 01:50:33.199 and ask me questions. And I'm going to help them. 2226 01:50:33.640 --> 01:50:35.479 It could be a simple question like what do you 2227 01:50:35.520 --> 01:50:40.640 do when this happens? Or what do I do about this? Again, 2228 01:50:40.680 --> 01:50:42.600 I'm not going to get into the details because you 2229 01:50:42.680 --> 01:50:48.000 know what your situation is calling upon you. So anyway, 2230 01:50:48.079 --> 01:50:51.239 that is a way that you can get a hold 2231 01:50:51.279 --> 01:50:54.800 of me. Also, you can text me and you can 2232 01:50:54.800 --> 01:50:58.079 text me about consumer problems. You can text me about 2233 01:50:58.079 --> 01:51:01.520 financial investing of course for my Wave eight wealth management. 2234 01:51:01.560 --> 01:51:06.439 You can text me about cancer treatment, chemotherapy or any 2235 01:51:06.600 --> 01:51:09.000 kind of issues you might be having. And you want 2236 01:51:09.079 --> 01:51:12.079 another perspective from somebody who's going through it with you, 2237 01:51:13.199 --> 01:51:17.359 here's the number seven four seven nine nine nine fifty 2238 01:51:17.399 --> 01:51:20.600 two eighty seven four seven nine nine nine fifty two 2239 01:51:20.680 --> 01:51:27.399 eighty Okay. Jay was talking about locks, and of course 2240 01:51:27.479 --> 01:51:29.760 you can rekey lock. Nobody cares how you do it. 2241 01:51:29.800 --> 01:51:32.640 You can re key locks, he said. So you can 2242 01:51:32.680 --> 01:51:35.319 reke a lock, you don't have to replace him. Some 2243 01:51:35.479 --> 01:51:38.239 people like Bo said, Hey, as a landlord, I can 2244 01:51:38.279 --> 01:51:41.199 tell you that many times it's cheaper just to go 2245 01:51:41.239 --> 01:51:44.319 buy a cheap lock and replace it. So the whole 2246 01:51:44.359 --> 01:51:48.119 point was why was this guy charged for new locks 2247 01:51:48.159 --> 01:51:51.159 when he moved out? Have you ever rented and were 2248 01:51:51.159 --> 01:51:53.479 you ever charged for new locks? You know, I'd never 2249 01:51:53.520 --> 01:51:55.720 even thought about it before. I don't think I've ever 2250 01:51:55.760 --> 01:51:58.119 been in back in the day when I was renting, 2251 01:51:58.479 --> 01:52:02.359 I was ever charged for stuff like that. But in 2252 01:52:02.399 --> 01:52:06.680 any case, somebody else mentioned security deposits. 2253 01:52:07.960 --> 01:52:09.000 What they said was. 2254 01:52:10.520 --> 01:52:14.119 A security deposit supposed to be for non payment. Some 2255 01:52:14.159 --> 01:52:15.920 people call it a damaged deposit. 2256 01:52:16.840 --> 01:52:19.680 What exactly is it? 2257 01:52:19.680 --> 01:52:24.800 It can be both, damages can be nonpayment. So bottom 2258 01:52:24.840 --> 01:52:29.920 line is this, when you sign a lease, in the lease, 2259 01:52:30.039 --> 01:52:32.840 are the terms and conditions of that security deposit? 2260 01:52:33.880 --> 01:52:35.279 Okay, today's car day. 2261 01:52:35.319 --> 01:52:38.319 By the way, we have Kevin Calkin with us from 2262 01:52:38.319 --> 01:52:42.079 Sheridan Autotech, Jefffick from Camera Transmission, and. 2263 01:52:43.720 --> 01:52:46.800 We have questions for them. I got some texts for them. 2264 01:52:46.840 --> 01:52:48.960 We also have Deputy Bow in the studio, and I 2265 01:52:49.000 --> 01:52:50.920 believe Deputy d Or did he step out? 2266 01:52:51.000 --> 01:52:52.399 Oh there? 2267 01:52:53.159 --> 01:52:55.800 Okay, good Deputy d. She left your name off the 2268 01:52:55.800 --> 01:52:58.560 call sheet. I think she's snubbing you. I don't know why, 2269 01:52:59.600 --> 01:53:02.520 or maybe just won too many mimosas for her. 2270 01:53:02.960 --> 01:53:05.520 You guys are supposed to watch us. I noticed you 2271 01:53:05.560 --> 01:53:06.840 guys didn't get Tom. 2272 01:53:06.880 --> 01:53:08.880 I have him on because he's got a follow up, 2273 01:53:09.079 --> 01:53:11.000 not because I'm listing all the dummies. 2274 01:53:11.399 --> 01:53:15.279 Okay, So, oh, Deputy Bow is a follow up? 2275 01:53:15.520 --> 01:53:17.039 Okay. So this was a call. 2276 01:53:16.920 --> 01:53:21.840 From April sixteenth, HVAC Jennifer. Thank you for all that 2277 01:53:21.880 --> 01:53:25.359 information that helps me. So what's going on with Jennifer? 2278 01:53:25.399 --> 01:53:26.439 What was the situation? 2279 01:53:26.640 --> 01:53:30.000 Is she on or is no? She's not, Tom, I 2280 01:53:30.119 --> 01:53:33.119 just wanted to follow up. If you recall, she did 2281 01:53:33.239 --> 01:53:36.960 call on April sixteenth, she called into this show. She 2282 01:53:37.079 --> 01:53:39.880 was if you remember she talked to you, she was 2283 01:53:40.279 --> 01:53:45.880 having problems trying to get an HVAC company to come out. 2284 01:53:46.319 --> 01:53:50.439 She said that the HOA fees were too high and expensive, 2285 01:53:51.399 --> 01:53:54.800 and she's buying a smaller First of all, was she 2286 01:53:55.000 --> 01:53:56.079 buying or renting? 2287 01:53:56.479 --> 01:53:59.239 No, she bought the property and she wanted to do 2288 01:53:59.520 --> 01:54:03.880 put in add on air conditioning, a condensing unit. She 2289 01:54:04.000 --> 01:54:06.199 called a couple of companies and they wouldn't even come 2290 01:54:06.239 --> 01:54:08.199 out and look at it because it was a condo. 2291 01:54:10.159 --> 01:54:14.000 Yeah, it's very difficult to get people to work on condos, right. 2292 01:54:14.079 --> 01:54:14.960 So what we did. 2293 01:54:15.000 --> 01:54:17.399 I did a little research, went on a referral list, 2294 01:54:17.560 --> 01:54:21.760 called a couple people. I told her to give Smith 2295 01:54:21.880 --> 01:54:23.159 Plumbing and Heating a. 2296 01:54:23.119 --> 01:54:24.840 Call down on Colorado Springs. 2297 01:54:25.159 --> 01:54:29.119 They have very good reviews and actually talk to them first, 2298 01:54:29.920 --> 01:54:33.560 and Jennifer called me a couple of weeks ago. They 2299 01:54:33.600 --> 01:54:37.720 did come out. The sales or the estimators named Brad. 2300 01:54:37.760 --> 01:54:41.319 He was very professional, gave her a very good price 2301 01:54:41.399 --> 01:54:43.359 I think was middle of the road. But the main 2302 01:54:43.439 --> 01:54:47.479 thing is they had no problem installing a unitary air 2303 01:54:47.520 --> 01:54:49.119 conditioning system in the condo. 2304 01:54:49.800 --> 01:54:53.840 And she was very pleased with our referral for her, 2305 01:54:53.880 --> 01:54:55.079 and she's happy enough to. 2306 01:54:55.159 --> 01:54:58.520 Say, why do companies have such a problem with. 2307 01:55:00.560 --> 01:55:03.359 Condos and town homes like that? 2308 01:55:03.479 --> 01:55:06.479 I mean because like Plumbline Services fix at twenty four 2309 01:55:06.479 --> 01:55:09.079 to seven, a lot of our good companies they will 2310 01:55:09.119 --> 01:55:13.079 not work on on what do you call it congregate 2311 01:55:13.199 --> 01:55:18.239 living or or yeah, the condominium Well, I. 2312 01:55:18.239 --> 01:55:21.960 Don't know what what is it? What is it emptying? 2313 01:55:22.239 --> 01:55:23.159 Is it? 2314 01:55:23.199 --> 01:55:26.159 Is it the I mean, the units could be totally 2315 01:55:26.199 --> 01:55:28.600 independent and they still don't want to work on them. 2316 01:55:28.640 --> 01:55:31.159 Well, yeah, I'm sure you have to get permission from 2317 01:55:31.199 --> 01:55:35.119 the HOA, and some hoas require you come to the 2318 01:55:35.319 --> 01:55:39.920 HOA meeting to discuss it the installation, and then you're 2319 01:55:40.039 --> 01:55:43.880 penetrating you know, other tenants, walls and roofs, and it's 2320 01:55:43.920 --> 01:55:46.920 just it's just a pain and a bot two. I mean, 2321 01:55:46.960 --> 01:55:49.399 it's just a lot more involved because you have to 2322 01:55:49.399 --> 01:55:52.399 get the HUA involved Normally, because you're installing. 2323 01:55:51.920 --> 01:55:53.560 Something, there's a lot more liability. 2324 01:55:53.600 --> 01:55:56.319 I would imagine if if a neighboring unit says, hey, 2325 01:55:56.359 --> 01:55:58.960 you screwed up this while you were doing it, and 2326 01:55:59.000 --> 01:56:01.760 then they get into all of that, and. 2327 01:56:01.600 --> 01:56:04.000 Then you get the letter from the HUA three months 2328 01:56:04.039 --> 01:56:07.479 after the installation stating that you shouldn't installed it because 2329 01:56:07.560 --> 01:56:11.520 it's hay or common property. I understand why companies don't 2330 01:56:11.520 --> 01:56:14.359 want to do it. But Smith, all right now. 2331 01:56:14.760 --> 01:56:17.359 Tammy, Tammy's on the line. 2332 01:56:17.399 --> 01:56:19.840 But bet, Deputy Bow, thank you very much for looking 2333 01:56:19.840 --> 01:56:20.159 into this. 2334 01:56:20.239 --> 01:56:22.760 Appreciate it very much. Deputy Bow. 2335 01:56:25.199 --> 01:56:29.319 Is also an accomplished landlord, and that's really saying something, BO. 2336 01:56:30.039 --> 01:56:32.960 I'm telling you, being a landlord in Denver is no 2337 01:56:33.079 --> 01:56:38.239 longer attractive or in Colorado. And that's why Vestera Turnkey 2338 01:56:38.319 --> 01:56:42.199 is doing so well helping people in other states, you know, 2339 01:56:42.319 --> 01:56:47.560 helping them buy in pockets around the country where appreciation 2340 01:56:48.159 --> 01:56:52.800 is going strong. Landlord rights are strong, rents are strong. 2341 01:56:54.439 --> 01:56:54.560 BO. 2342 01:56:54.720 --> 01:56:57.119 If you were getting into the rental business, would you 2343 01:56:57.159 --> 01:56:58.720 look at Colorado right now. 2344 01:56:58.880 --> 01:57:03.680 Absolutely not Colorader's just there's just too many rules and 2345 01:57:03.720 --> 01:57:08.039 regulations and everything is priced out so high. In fact, 2346 01:57:08.439 --> 01:57:12.920 was when my leasees come up at tenants, I'm going 2347 01:57:12.960 --> 01:57:17.439 to be ten ten thirty one property. My property is 2348 01:57:17.479 --> 01:57:20.119 into Vista because he has a very good plan. 2349 01:57:20.279 --> 01:57:23.159 And in fact, I believe you and I already did 2350 01:57:23.239 --> 01:57:24.239 one together, didn't we. 2351 01:57:24.359 --> 01:57:26.800 Yeah, we did the Visterra two LLC. 2352 01:57:27.439 --> 01:57:27.640 Yep. 2353 01:57:27.680 --> 01:57:28.680 I'm very happy with. 2354 01:57:30.119 --> 01:57:31.960 So what I've been doing for people who want to 2355 01:57:32.000 --> 01:57:34.680 do Vestera turnkey but they don't want to do the 2356 01:57:34.680 --> 01:57:36.760 whole thing. There's nothing wrong with doing the whole thing. 2357 01:57:36.800 --> 01:57:39.079 It's wonderful, but you got to take out a loan, 2358 01:57:39.119 --> 01:57:40.760 and you got to go on the hook for the 2359 01:57:40.800 --> 01:57:43.720 loan and all that. But still it pays for it. 2360 01:57:43.720 --> 01:57:46.720 It's a good investment, don't get me wrong. But some 2361 01:57:46.760 --> 01:57:49.239 people don't want to do the loan. They don't want 2362 01:57:49.239 --> 01:57:50.640 to have a loan in their name, they don't want 2363 01:57:50.640 --> 01:57:53.159 to be responsible for that. But they want to have 2364 01:57:53.199 --> 01:57:58.359 a partial investment in one of these real estate ventures 2365 01:57:58.399 --> 01:58:01.760 from Vestera Turnkey, and I've been helping them do that 2366 01:58:02.239 --> 01:58:08.880 through my financial connections as a financial advisor. I was 2367 01:58:08.920 --> 01:58:12.079 able to put together some plans where they can be 2368 01:58:12.279 --> 01:58:16.760 part of it and take a smaller percentage of ownership 2369 01:58:17.000 --> 01:58:18.960 and still get a taste of that return. 2370 01:58:19.399 --> 01:58:21.199 So it's a really good plan. 2371 01:58:21.600 --> 01:58:25.399 I can also help people who have retirement money they 2372 01:58:25.399 --> 01:58:30.439 want to invest in fact, that's really something to be said. 2373 01:58:30.680 --> 01:58:34.159 There are so many people that have retirement money just 2374 01:58:34.239 --> 01:58:37.279 sitting there now it's making maybe a decent return. 2375 01:58:37.439 --> 01:58:39.000 You know, if it ain't broke, don't fix it. 2376 01:58:39.439 --> 01:58:41.800 But so many people want to be more active with 2377 01:58:41.880 --> 01:58:45.600 their retirement accounts, but they're not allowed to be because 2378 01:58:45.600 --> 01:58:49.520 you have very severe restrictions when you use retirement money. 2379 01:58:50.359 --> 01:58:54.600 We have been able to help people through our system 2380 01:58:55.359 --> 01:59:00.159 use their retirement money for not just THEESTERA, but for artwork, 2381 01:59:00.880 --> 01:59:05.880 for other kinds of investments. So if people find an 2382 01:59:05.920 --> 01:59:09.520 investment that they believe in and they want to use 2383 01:59:09.560 --> 01:59:12.520 retirement money, give us a call and again you can. 2384 01:59:12.640 --> 01:59:15.119 You can call me or text me at seven four 2385 01:59:15.199 --> 01:59:18.720 seven nine nine nine fifty two eighty, or you can 2386 01:59:18.760 --> 01:59:22.119 call Wave eight directly three ozho three seven seven to 2387 01:59:22.159 --> 01:59:26.199 one help seven seven one four three five seven Tammy. 2388 01:59:26.239 --> 01:59:30.119 You have a question about a headliner, you know it's 2389 01:59:30.159 --> 01:59:32.399 a good question, by the way, it is a very 2390 01:59:32.399 --> 01:59:33.119 good question. 2391 01:59:33.840 --> 01:59:34.880 Go ahead, thank you. 2392 01:59:35.520 --> 01:59:39.079 Well, you know, I've got a I've got a car 2393 01:59:39.279 --> 01:59:44.039 that I love more than anything, and it's beautiful and 2394 01:59:44.760 --> 01:59:46.439 it just had some work done on her because of 2395 01:59:46.560 --> 01:59:50.840 tree branch foul on her. And uh, now it's all 2396 01:59:50.880 --> 01:59:53.800 pretty on the outside, but it's a little dingy on 2397 01:59:53.840 --> 01:59:59.199 the inside because she's fifteen sixteen years old. And my headliner, 2398 01:59:59.319 --> 02:00:02.760 I am noticed, and he has marks on it, you know, 2399 02:00:02.800 --> 02:00:07.279 because I have dogs and stuff like that, and there's 2400 02:00:07.399 --> 02:00:10.760 marks on my headliner. And I don't know the bettory 2401 02:00:10.760 --> 02:00:15.079 to clean that. Do you use a steam cleaner? Do you? 2402 02:00:15.079 --> 02:00:15.399 You know? 2403 02:00:15.920 --> 02:00:18.079 Do people do it for you? 2404 02:00:19.720 --> 02:00:20.239 I don't know. 2405 02:00:20.520 --> 02:00:24.439 I know there are auto detailing companies. Now what kind 2406 02:00:24.439 --> 02:00:25.119 of car is this? 2407 02:00:26.279 --> 02:00:29.399 Uh it's a twenty ten Lexus RX three hundred, three 2408 02:00:29.520 --> 02:00:31.159 fifty I'm sorry, three fifty. 2409 02:00:32.399 --> 02:00:38.399 Alexis r X three fifty mm hmm. That's a nice car, 2410 02:00:39.359 --> 02:00:39.800 thank you. 2411 02:00:40.199 --> 02:00:43.199 I bought her in two thousand and nine, was born 2412 02:00:43.239 --> 02:00:46.439 in two thousand and nine, branded as a twenty ten, 2413 02:00:47.359 --> 02:00:49.159 and I love her, and she has one hundred and 2414 02:00:49.159 --> 02:00:51.520 ten thousand miles on her and I want to keep 2415 02:00:51.520 --> 02:00:54.239 her for the rest of my life. So I would 2416 02:00:54.319 --> 02:00:58.640 like to have my headliner done. I'd like to know 2417 02:00:58.680 --> 02:00:58.880 how that. 2418 02:00:59.079 --> 02:00:59.880 Okay, how do you do? 2419 02:01:00.680 --> 02:01:03.560 There are auto detailers, you know, Kevin, I don't know 2420 02:01:03.560 --> 02:01:07.159 if you come across detailers or Jeff fill or bou 2421 02:01:07.359 --> 02:01:10.079 or Dmitri Dimitri. I don't know if you would ever 2422 02:01:10.159 --> 02:01:13.880 use one, because you're so meticulous yourself. But Deputy Doc, 2423 02:01:14.039 --> 02:01:18.640 I know some detailers who can do it. But the 2424 02:01:18.760 --> 02:01:22.239 question is yah, no, no, no. They in fact, they 2425 02:01:22.279 --> 02:01:26.960 have very special ways of doing it. It takes a 2426 02:01:27.439 --> 02:01:31.520 let me tell you why. It takes special care. You 2427 02:01:31.640 --> 02:01:34.199 don't want it to absorb chemicals and stuff in there 2428 02:01:34.279 --> 02:01:37.399 and sit in there and then it settles back out 2429 02:01:37.520 --> 02:01:40.640 and you get something called weeping, and you get actually 2430 02:01:40.680 --> 02:01:42.520 the spot can come back again. 2431 02:01:43.760 --> 02:01:43.840 It. 2432 02:01:44.600 --> 02:01:49.359 You know, there are some extraction methods steam extraction where 2433 02:01:49.520 --> 02:01:52.239 you have used a light steam but as it puts 2434 02:01:52.279 --> 02:01:54.520 the steam in, it sucks out the stain. 2435 02:01:55.640 --> 02:01:57.600 But you don't want to use like a carpet cleaner. 2436 02:01:58.479 --> 02:02:01.560 If I look at referral tostock, I'm trying to see, 2437 02:02:01.680 --> 02:02:03.319 I don't know if this kid ever came on the 2438 02:02:03.399 --> 02:02:07.000 referral list. He's a really good kid. I'm looking up 2439 02:02:07.079 --> 02:02:10.439 right now auto detailing. Help me out, guys, if you 2440 02:02:10.479 --> 02:02:12.279 can come across detailing. 2441 02:02:12.319 --> 02:02:16.399 But I think that there was one I didn't know it. 2442 02:02:16.479 --> 02:02:20.119 Could I just spray like just light spray alcohol on 2443 02:02:20.199 --> 02:02:21.640 it or rock die? 2444 02:02:21.720 --> 02:02:24.039 Guys, what do you think you could? 2445 02:02:24.279 --> 02:02:27.960 You could create a bigger problem by by just introducing chemicals. 2446 02:02:28.000 --> 02:02:28.800 I'd be concerned. 2447 02:02:29.439 --> 02:02:34.199 Yeah, it's worth I'm asking is because you know how 2448 02:02:34.279 --> 02:02:36.600 when you have a bunch of miller Mas and they leave. 2449 02:02:36.479 --> 02:02:41.199 Those red spots on, yes, like I live. 2450 02:02:41.039 --> 02:02:45.079 In Milmoth's land and uh, they're getting ready to come. 2451 02:02:45.439 --> 02:02:48.399 But anyway, I learned I had a motor home with 2452 02:02:48.479 --> 02:02:52.319 accordion shade. You know they go up and down, and yeah, 2453 02:02:52.359 --> 02:02:54.760 they would get in there. And then in the spring 2454 02:02:54.800 --> 02:02:56.399 when I opened up mic even though it was in 2455 02:02:56.439 --> 02:03:02.039 a garage and covered, oh god, i'll have Millimize in there. Well, 2456 02:03:02.159 --> 02:03:05.800 I learned that if I just sprayed hydrogen peroxide on 2457 02:03:05.960 --> 02:03:10.640 those spots on my blinds, it just vaporized away. But 2458 02:03:10.720 --> 02:03:14.560 I'm afraid to do that on my car. 2459 02:03:15.319 --> 02:03:16.880 Yeah, I can see why. 2460 02:03:17.079 --> 02:03:18.560 And if you do try, you got to try a 2461 02:03:18.640 --> 02:03:21.079 small corner spot that you're not going to see. Make 2462 02:03:21.119 --> 02:03:22.520 sure it doesn't stay in or beat it. 2463 02:03:23.640 --> 02:03:25.840 You know, I don't have a small corner spot where 2464 02:03:25.840 --> 02:03:28.960 it's dirty. You know, I have a dirty above the 2465 02:03:29.039 --> 02:03:34.439 back windows and uh you know, right behind the drivers 2466 02:03:34.560 --> 02:03:38.239 in the passenger seat. And that's just because. 2467 02:03:38.960 --> 02:03:41.439 My husband when he was alive, okay. 2468 02:03:41.199 --> 02:03:43.399 You know, we said we gave the dogs treats, and 2469 02:03:43.439 --> 02:03:45.920 we would reach back to give them the treats and 2470 02:03:46.000 --> 02:03:48.359 inevitably the food would hit the top and then it 2471 02:03:48.399 --> 02:03:50.239 would go to the dog's mouth or whatever. 2472 02:03:50.479 --> 02:03:52.880 I got the I got this place. I got this 2473 02:03:53.000 --> 02:03:55.880 place that I've used for my vehicles that does a 2474 02:03:55.960 --> 02:03:56.640 great job. 2475 02:03:57.119 --> 02:04:00.520 It's called O C. Detailing. You know. 2476 02:04:00.640 --> 02:04:04.039 OCD is an expression we use for people or over 2477 02:04:04.079 --> 02:04:07.800 the top with with organizing and cleaning. So he named 2478 02:04:07.840 --> 02:04:13.159 his business O C Detailing. It's really he's a great 2479 02:04:13.199 --> 02:04:17.239 young man. He'll do I this guy'll do a great job. 2480 02:04:17.439 --> 02:04:19.560 So it's I'm gonna give you the number. They have 2481 02:04:19.720 --> 02:04:24.279 five star ratings all over the place O C Detailing 2482 02:04:24.880 --> 02:04:36.319 OC Detailing, and his number is seven to zero six four, eight, eight, 2483 02:04:36.359 --> 02:04:40.039 two nine two. God, does he do a great job 2484 02:04:40.079 --> 02:04:43.279 for me. He can do inside, outside, he can do 2485 02:04:43.319 --> 02:04:44.119 a whole detail. 2486 02:04:44.239 --> 02:04:45.039 He can do part. 2487 02:04:45.520 --> 02:04:48.079 But one thing I want to tell you give him. 2488 02:04:48.279 --> 02:04:51.880 Let him give you a price for the whole thing, 2489 02:04:51.920 --> 02:04:54.600 and then the one thing. And I'll tell you why, 2490 02:04:54.920 --> 02:04:57.560 because part of the price you get is for him 2491 02:04:57.600 --> 02:04:59.920 to come and set up and mobilize. Because they're more 2492 02:05:00.319 --> 02:05:03.199 they come to you, So part of the price is 2493 02:05:03.239 --> 02:05:06.560 getting there and setting up. So what I'm saying is 2494 02:05:06.600 --> 02:05:08.640 you may want to have more than just the headline 2495 02:05:08.720 --> 02:05:11.359 or done once he goes through that trouble, but get 2496 02:05:11.399 --> 02:05:14.680 a price for both. Is he is really a good kid. 2497 02:05:14.760 --> 02:05:17.560 I'm telling you I love he came out of high 2498 02:05:17.560 --> 02:05:19.840 school and he says, you know what, I do this 2499 02:05:19.880 --> 02:05:22.520 so well? I just wanted to make it a living. 2500 02:05:22.840 --> 02:05:23.479 So he did it. 2501 02:05:23.560 --> 02:05:26.399 He brought on his brother and some friends. They do 2502 02:05:26.560 --> 02:05:30.479 such a great job. So here's the website. It's O 2503 02:05:30.760 --> 02:05:37.079 C D. It's O C Detailing dot COO for Colorado 2504 02:05:37.199 --> 02:05:42.279 so ocdtailing dot co. You'll love him and good luck 2505 02:05:42.359 --> 02:05:45.479 with that car man. I you know, it's wonderful when 2506 02:05:45.479 --> 02:05:46.760 you find something. 2507 02:05:46.720 --> 02:05:48.840 You truly, truly, truly love. 2508 02:05:50.119 --> 02:05:52.239 We got to take a break. I'm Tom Martine Moore 2509 02:05:52.239 --> 02:05:59.520 coming up. Go with a sure thing. Denver's Best Ruffer 2510 02:06:00.199 --> 02:06:03.239 roofing dot com. You don't pay a cent until you're content. 2511 02:06:06.600 --> 02:06:09.800 Time for an insurance check up free, no obligation comparison 2512 02:06:09.920 --> 02:06:13.479 call Compass Insurance pain too much your coverage at dozens 2513 02:06:13.520 --> 02:06:16.239 of insurance companies find out now three oh three seven 2514 02:06:16.239 --> 02:06:18.600 to seven to one help. You'll think you're his only 2515 02:06:18.680 --> 02:06:21.159 customer when you choose Frank durand the real estate Man 2516 02:06:21.199 --> 02:06:24.680 dot com to list your home with Remax Alliance three 2517 02:06:24.680 --> 02:06:30.840 oh three nine two zero sixteen twenty two. Hey Tom 2518 02:06:30.880 --> 02:06:34.880 Martino here three oh three seven one three talk three 2519 02:06:34.880 --> 02:06:37.119 oh three seven one three. 2520 02:06:36.520 --> 02:06:38.720 Eight two five five. Today is car Day. 2521 02:06:38.720 --> 02:06:41.399 We're trying to solve your problems, answer your questions, take 2522 02:06:41.399 --> 02:06:44.800 your complaints, make your life a little easier. Khome Solutions, 2523 02:06:45.079 --> 02:06:47.479 by the way, has painting pros as well. 2524 02:06:47.720 --> 02:06:49.000 If you're looking for painters. 2525 02:06:49.359 --> 02:06:53.319 That wonderful, dependable, sixty five year old company for windows, siding, 2526 02:06:53.399 --> 02:06:58.159 doors and more also does painting Khwindows dot com. 2527 02:06:58.680 --> 02:07:03.199 Hey, I have a question for Jeff and Kevin. 2528 02:07:04.000 --> 02:07:06.479 They when we were talking about that transmission in that 2529 02:07:06.600 --> 02:07:11.479 older car, they said they heard that it's trouble to 2530 02:07:11.560 --> 02:07:14.319 open up because this guy has an old car and 2531 02:07:14.359 --> 02:07:16.640 he's never had a problem with his tranny. But he 2532 02:07:16.760 --> 02:07:19.760 was told he can stir up trouble if he flushes 2533 02:07:19.800 --> 02:07:20.680 that transmission. 2534 02:07:21.760 --> 02:07:23.520 Any truth to that, guys. 2535 02:07:24.880 --> 02:07:26.960 That's the old wives tale from back in the fifties 2536 02:07:26.960 --> 02:07:29.439 and sixties. I mean, transmissions would usually make it, you know, 2537 02:07:29.520 --> 02:07:31.800 sixty thousand miles before you and then you were yanking 2538 02:07:31.880 --> 02:07:34.000 them out of the car. You know, most people didn't 2539 02:07:34.000 --> 02:07:36.039 think about changing the fluid until they were actually having 2540 02:07:36.079 --> 02:07:38.000 a problem, or you know, they were getting up there 2541 02:07:38.000 --> 02:07:39.319 in mileage and they thought they were going to do 2542 02:07:39.319 --> 02:07:41.560 it some good. So I mean, if you drop the 2543 02:07:41.560 --> 02:07:43.600 pan and everything inside there looks good and there's no 2544 02:07:43.640 --> 02:07:45.840 reason not to move forward, then go ahead and do. 2545 02:07:45.840 --> 02:07:48.920 It, Okay. 2546 02:07:49.039 --> 02:07:51.279 In other words, you don't just avoid it because of 2547 02:07:51.319 --> 02:07:52.239 these wives tales. 2548 02:07:52.319 --> 02:07:54.279 No, no, And nor do you change your fluid to 2549 02:07:54.319 --> 02:07:56.920 solve a problem if you're already having a problem, fluid 2550 02:07:56.960 --> 02:07:57.760 change isn't gonna help. 2551 02:07:57.840 --> 02:08:00.239 No, It's like changing your engine oil to solve a Rodno. 2552 02:08:00.239 --> 02:08:03.960 Exactly, Okay, I get what you're saying. 2553 02:08:04.640 --> 02:08:08.399 How and speaking of a rod knock, I have another 2554 02:08:08.479 --> 02:08:10.439 question here about buying a used car, Kevin. I know 2555 02:08:10.479 --> 02:08:13.960 you do use car uh check ups before they they 2556 02:08:14.000 --> 02:08:18.119 commit but somebody wants to know. They heard that there's 2557 02:08:18.159 --> 02:08:23.640 an engine additive that unscrupulous people use to cover up knocks. 2558 02:08:24.600 --> 02:08:26.159 And how do you know. 2559 02:08:26.159 --> 02:08:28.399 If someone's using one of those additives. When you go 2560 02:08:28.439 --> 02:08:29.840 to look at an older car. 2561 02:08:31.840 --> 02:08:33.600 You almost have to get the ends into a higher 2562 02:08:33.680 --> 02:08:36.359 rpm because what they're using is just an oil thickener. 2563 02:08:36.560 --> 02:08:39.319 I mean, there's no magic there's no magic potion that'll 2564 02:08:39.760 --> 02:08:40.600 you know, keep a rock. 2565 02:08:40.760 --> 02:08:42.880 So it just kind of muffles the sound. It just 2566 02:08:42.960 --> 02:08:44.520 really muffles the sound. 2567 02:08:44.359 --> 02:08:45.079 Just a little bit of it. 2568 02:08:45.119 --> 02:08:47.199 But if you get it up to a high operating 2569 02:08:47.239 --> 02:08:50.760 temperature yep, okay. 2570 02:08:50.439 --> 02:08:52.560 And then get a little high RPM going, you'll hear 2571 02:08:52.600 --> 02:08:53.479 it if it's there. 2572 02:08:55.640 --> 02:08:59.880 Okay, three three Martino three O three sixty seven eight four. 2573 02:09:00.600 --> 02:09:02.119 Rick, he's taught. 2574 02:09:02.199 --> 02:09:05.319 Rick is getting really specific here with an error code. 2575 02:09:07.039 --> 02:09:09.560 My goodness, Rick, go ahead, tell us what's going on? 2576 02:09:09.680 --> 02:09:09.880 Rick? 2577 02:09:11.800 --> 02:09:12.039 Okay? 2578 02:09:12.119 --> 02:09:12.359 Yeah. 2579 02:09:12.399 --> 02:09:15.479 So the car is the twenty eleven Misssubishi Outlander Sport, 2580 02:09:16.600 --> 02:09:18.800 and I have my own little, you know, one of 2581 02:09:18.800 --> 02:09:22.439 the cheap error code readers. And when the check engine 2582 02:09:22.479 --> 02:09:24.279 light keeps coming on, I'll clear it and it comes 2583 02:09:24.319 --> 02:09:27.479 back on within a few days. And what's happening is 2584 02:09:28.640 --> 02:09:31.159 it's the P zero four five six, which says it's 2585 02:09:31.199 --> 02:09:35.600 a small evap leak. So I've replaced the gas cap, 2586 02:09:35.680 --> 02:09:39.119 I replaced the spark plugs, and I've my next thing 2587 02:09:39.279 --> 02:09:41.840 was going to be the Purge valve, but I can't 2588 02:09:41.840 --> 02:09:43.560 get to it myself, so I have to take it in. 2589 02:09:43.640 --> 02:09:46.800 But I just also wanted to know that whenever I 2590 02:09:46.840 --> 02:09:50.720 come to a stop at a stoplight, the engine RPMs. 2591 02:09:50.880 --> 02:09:52.439 It goes down like it's going to die out, and 2592 02:09:52.439 --> 02:09:54.199 then it goes back up, and it keeps doing that, 2593 02:09:54.840 --> 02:09:56.840 and I can actually stop it if I just tap 2594 02:09:56.920 --> 02:09:58.800 the gas paddle a little bit while I'm sitting at 2595 02:09:58.800 --> 02:09:59.920 the stop then it stops. 2596 02:10:00.199 --> 02:10:03.319 Okay, guys, isn't this one of the codes? 2597 02:10:04.079 --> 02:10:05.840 Isn't this one of the codes, guys that can be 2598 02:10:05.920 --> 02:10:07.119 solved with a gas cap? 2599 02:10:08.880 --> 02:10:11.520 Yeah, but he said he already did that. I think 2600 02:10:11.560 --> 02:10:14.239 he's most likely he's most likely on track with that 2601 02:10:14.319 --> 02:10:17.760 purchase with the Perch counster or the Sonoid one or 2602 02:10:17.800 --> 02:10:19.199 the others not closing all the way. 2603 02:10:20.840 --> 02:10:24.079 Okay, what causes that is there is there a way 2604 02:10:24.119 --> 02:10:26.720 to fix it or you just replace it remove replace? 2605 02:10:28.159 --> 02:10:31.640 Yeah, okay, and I'm wondering too. If I can ask 2606 02:10:31.680 --> 02:10:33.960 you guys another question. There's a car that I'm interested in. 2607 02:10:34.119 --> 02:10:36.079 Yeah, hold on and we'll come Hold on. I got 2608 02:10:36.119 --> 02:10:38.399 a little backed up here, and I don't mean well, 2609 02:10:39.000 --> 02:10:41.119 yeah whatever, I got a little backed up here. 2610 02:10:41.319 --> 02:10:44.000 So we'll come back to your second question right after this. 2611 02:10:44.720 --> 02:10:48.039 Go with a sure thing Denver's Best roofer Excel Roofing 2612 02:10:48.119 --> 02:10:50.760 dot com. You don't pay a cent until you're content. 2613 02:10:54.119 --> 02:10:57.319 Time for an insurance check up free, no obligation. In comparison, 2614 02:10:57.439 --> 02:11:01.000 call Compass Insurance paying too much you're coverage at dozens 2615 02:11:01.000 --> 02:11:03.760 of insurance companies find out now three oh three seven 2616 02:11:03.760 --> 02:11:06.119 to seven to one help. You'll think you're his only 2617 02:11:06.199 --> 02:11:08.680 customer when you choose Frank durand the real estate Man 2618 02:11:08.720 --> 02:11:12.119 dot com to list your home with Remax Alliance three 2619 02:11:12.199 --> 02:11:16.880 oh three nine two zero sixteen twenty two. 2620 02:11:17.720 --> 02:11:19.800 Hey, I'm Tom Martino. 2621 02:11:19.880 --> 02:11:22.119 You're a troubleshooter three oh three seven one three eight 2622 02:11:22.199 --> 02:11:25.680 two five five renew Home Innovations. The most beautiful walking 2623 02:11:25.760 --> 02:11:29.760 showers you're ever gonna find with sheet porcelain, no maintenance, 2624 02:11:30.119 --> 02:11:33.760 beauty uh suitable for the biggest dream home you can 2625 02:11:33.800 --> 02:11:40.640 find or reasonably priced for even your intermediate homes renew 2626 02:11:40.720 --> 02:11:44.159 Home Innovations dot com three oh three nine zero four 2627 02:11:44.159 --> 02:11:44.800 to two thousand. 2628 02:11:46.000 --> 02:11:50.159 Okay, now let's go back to the phones. We got 2629 02:11:50.199 --> 02:11:51.159 a lot of people here. 2630 02:11:51.279 --> 02:11:54.560 Rick, you have an error code, and guys, can you 2631 02:11:54.600 --> 02:11:55.399 finish up with Rick? 2632 02:11:55.439 --> 02:11:56.720 We have a lot of people need to talk. 2633 02:11:57.880 --> 02:11:59.720 Yeah, I thought we did of the perched owner is 2634 02:11:59.720 --> 02:12:01.159 probably right path to go. 2635 02:12:02.680 --> 02:12:06.079 Okay, so remove and replace, yep. 2636 02:12:06.800 --> 02:12:09.840 And I just said, was wanted to run by you 2637 02:12:09.880 --> 02:12:12.319 guys what your opinion is on a I was looking 2638 02:12:12.359 --> 02:12:18.319 at to buy a twenty fourteen super crosscheck hybrid and 2639 02:12:18.560 --> 02:12:20.239 you know, I'll get it checked out and all that stuff, 2640 02:12:20.279 --> 02:12:21.760 but I just wanted to know what that you know, 2641 02:12:21.800 --> 02:12:24.079 what your thoughts were on the CVT in general and 2642 02:12:24.239 --> 02:12:26.439 if I have to worry, yeah, in general, and if 2643 02:12:26.439 --> 02:12:28.439 I have to worry about the battery. You know it's 2644 02:12:28.479 --> 02:12:30.119 got one hundred and twenty thousand miles on it. 2645 02:12:30.760 --> 02:12:33.439 Well, yeah, so you do have to worry about the battery. Yeah, 2646 02:12:34.319 --> 02:12:36.239 absolutely have to worry about the battery. 2647 02:12:36.840 --> 02:12:37.039 Yeah. 2648 02:12:37.079 --> 02:12:37.720 As far as. 2649 02:12:38.399 --> 02:12:42.319 Can that be checked, well, can they check that? 2650 02:12:42.359 --> 02:12:44.279 They can't. 2651 02:12:44.520 --> 02:12:47.920 They can't check them for longevity, they can check them 2652 02:12:47.960 --> 02:12:48.600 for function. 2653 02:12:49.359 --> 02:12:51.199 So here's the problem with batteries. 2654 02:12:51.760 --> 02:12:56.039 It's not like they give you a necessary indication they're 2655 02:12:56.039 --> 02:12:59.279 going unless it's pretty obvious, like it doesn't hold a charge. 2656 02:12:59.560 --> 02:13:02.000 And thisics are getting shorter and shorter and shorter. 2657 02:13:03.640 --> 02:13:06.399 Guys, do you know anyway he can predict the life 2658 02:13:06.399 --> 02:13:07.159 of that battery? 2659 02:13:07.800 --> 02:13:10.800 Not really, but I in my opinion, after ten years 2660 02:13:10.800 --> 02:13:13.239 they're on the decline. So he is definitely in that 2661 02:13:13.359 --> 02:13:15.159 decline phase, you know. 2662 02:13:15.720 --> 02:13:18.239 Now you you really have to factor that in, yes, 2663 02:13:18.800 --> 02:13:21.079 And what does that battery cost to replace? 2664 02:13:21.479 --> 02:13:24.079 I'm not sure of a super I have not that 2665 02:13:24.119 --> 02:13:25.520 familiar with super hybrids. 2666 02:13:25.640 --> 02:13:28.039 He also asked about the transmission. And you know, I've 2667 02:13:28.039 --> 02:13:30.399 said before, in my opinion, I think CV the super 2668 02:13:30.399 --> 02:13:32.600 bu CVT is probably one of the toughest on the market. 2669 02:13:33.640 --> 02:13:37.079 But along with that durability comes tag. You know, the 2670 02:13:37.119 --> 02:13:40.119 event that you do have to replace that transmission, you're 2671 02:13:40.119 --> 02:13:42.960 talking ten or eleven thousand dollars. 2672 02:13:43.000 --> 02:13:45.399 Holy crap, it might be a it might be a 2673 02:13:45.439 --> 02:13:48.560 pass on that vehicle. I want to go to Andrew 2674 02:13:48.680 --> 02:13:51.039 about locks. He has a question on locks. I'm not 2675 02:13:51.039 --> 02:13:54.239 sure if it's house locks, car locks. Andrew, You're up, 2676 02:13:54.279 --> 02:13:54.840 what's going on? 2677 02:13:54.920 --> 02:13:58.159 Andrew, Yeah, I was just kind of going back on 2678 02:13:58.199 --> 02:14:00.600 there what you guys were talking about earlier about the 2679 02:14:01.119 --> 02:14:04.079 if a tenant moves out, if you have to, yeah, 2680 02:14:04.279 --> 02:14:07.760 change out the locks. It seems to me like there's 2681 02:14:07.760 --> 02:14:10.479 a liability there if somebody were to copy the key 2682 02:14:11.319 --> 02:14:14.199 and come back when the new tenant is in there, 2683 02:14:14.680 --> 02:14:17.800 if they entered the facility without breaking in actually and 2684 02:14:17.800 --> 02:14:20.760 with the key, there would be some liability. So that 2685 02:14:20.800 --> 02:14:22.880 seems to me they would have to change out those 2686 02:14:22.920 --> 02:14:25.399 locks when when the lease was up or a new 2687 02:14:25.479 --> 02:14:27.399 tenant moved in. Is that correct or not? 2688 02:14:28.800 --> 02:14:32.520 Andrew, You're correct, You're absolutely correct. It could be negligent. 2689 02:14:32.680 --> 02:14:36.359 But the question isn't so much was it wise to 2690 02:14:36.479 --> 02:14:37.119 change them? 2691 02:14:37.399 --> 02:14:40.560 But who should pay for that? Is it a cost 2692 02:14:40.600 --> 02:14:42.319 of doing business for the landlord? 2693 02:14:44.720 --> 02:14:47.399 I see it should be. I would think it would 2694 02:14:47.399 --> 02:14:49.560 be part of the deposit. 2695 02:14:49.640 --> 02:14:54.760 But okay, and that's exactly what that guy did, Thank you, Andrew. 2696 02:14:55.600 --> 02:14:58.560 But my main deal was I think, the more I 2697 02:14:58.640 --> 02:15:02.880 think about it, change locks, in my opinion, is the 2698 02:15:02.920 --> 02:15:06.039 cost of doing business. I don't think the landlord, each 2699 02:15:06.319 --> 02:15:09.439 choose me the tenant, each tenant should be charged for 2700 02:15:09.560 --> 02:15:12.279 each set of locks, unless you spell it out in 2701 02:15:12.319 --> 02:15:15.840 the beginning. Wayne's got a question on a transmission on 2702 02:15:15.880 --> 02:15:17.560 a sixty eight Chevy truck. 2703 02:15:18.159 --> 02:15:22.039 Wayne, go ahead, Yeah, I got. 2704 02:15:21.920 --> 02:15:24.520 A sixty eight K ten that I want to take 2705 02:15:24.560 --> 02:15:27.119 the five speed manual out and put an automatic in. 2706 02:15:27.680 --> 02:15:30.279 And I've been bouncing between a seven hundred dollars four 2707 02:15:30.439 --> 02:15:33.000 or thh four hundred. I really want the overdrive. I 2708 02:15:33.560 --> 02:15:36.159 don't really go four WORL drive with it. But I 2709 02:15:36.199 --> 02:15:38.840 was reading that the seven hundred R I need a 2710 02:15:38.840 --> 02:15:41.279 special adapt adapter to hook up a two or five 2711 02:15:41.319 --> 02:15:42.079 transfer case. 2712 02:15:42.399 --> 02:15:44.760 Yeah, yeah, definitely anything on that. Yeah, you would have 2713 02:15:44.800 --> 02:15:48.159 to go through someplace like advance adapters. They should, they 2714 02:15:48.199 --> 02:15:49.920 should have one that would actually marry that. 2715 02:15:52.479 --> 02:15:56.640 Okay, you know, do you guys I find go ahead? 2716 02:15:57.039 --> 02:15:58.560 No, I was just going to ask you get a 2717 02:15:58.560 --> 02:16:01.119 lot of trouble when you change out from manual to 2718 02:16:01.119 --> 02:16:02.000 to automatic. 2719 02:16:03.319 --> 02:16:04.000 A lot of trouble. 2720 02:16:04.119 --> 02:16:04.159 No. 2721 02:16:04.359 --> 02:16:06.640 I mean, there's obviously a cost factor involved there, and 2722 02:16:06.680 --> 02:16:10.960 it's a timely up production if you will, so, But 2723 02:16:11.039 --> 02:16:12.640 as far as getting a lot of troubles, as long 2724 02:16:12.680 --> 02:16:21.319 as you you know, right, yeah. 2725 02:16:18.119 --> 02:16:21.199 And then if I get you know, a used transmission 2726 02:16:21.199 --> 02:16:23.800 and bring it to you guys, you can upgrade it 2727 02:16:23.840 --> 02:16:25.279 and give me you know, I probably are going to 2728 02:16:25.319 --> 02:16:28.560 pull a trailer with it too. Occasionally, you can upgrade it. 2729 02:16:29.079 --> 02:16:30.760 What are we looking at on a price on. 2730 02:16:30.760 --> 02:16:32.760 That that's going to be We'd have to take a 2731 02:16:32.760 --> 02:16:34.680 look at the whole project. I can't pull a number 2732 02:16:34.680 --> 02:16:36.760 out of the sky on that one, So we'd have 2733 02:16:36.760 --> 02:16:38.360 to take a look at the whole projects, see what 2734 02:16:38.399 --> 02:16:40.600 we're just see what it is we're starting with. 2735 02:16:42.639 --> 02:16:45.280 Yeah, that was you just mean, I just mean the transmission. 2736 02:16:45.399 --> 02:16:49.120 That just building the transmission itself, you know, depending on 2737 02:16:49.319 --> 02:16:52.479 what we're starting with from you know, going to bones factory, 2738 02:16:52.879 --> 02:16:55.079 and then what kind of upgrades you really decide you want, 2739 02:16:55.079 --> 02:16:57.239 because I mean you literally can spend as much money 2740 02:16:57.239 --> 02:17:00.600 as you like, but doing a decent building not probably 2741 02:17:00.639 --> 02:17:03.120 about time, Probably about twenty four to twenty five hundred. 2742 02:17:04.680 --> 02:17:06.399 Okay, so that's not bad. 2743 02:17:06.479 --> 02:17:08.600 I mean I was looking at the Monster transmissions and 2744 02:17:08.600 --> 02:17:09.959 they're running about twenty seven. 2745 02:17:10.040 --> 02:17:12.360 Yeah, look at monsters reviews before you look at that. 2746 02:17:14.079 --> 02:17:16.319 What's wrong with Monsters, Jeff. 2747 02:17:16.559 --> 02:17:18.680 They've got a very very high failure rate. They are 2748 02:17:18.799 --> 02:17:22.760 terrible on their warranties. Uh, there are complaints about them 2749 02:17:22.799 --> 02:17:24.920 all over the map. You know, we've got something called 2750 02:17:24.920 --> 02:17:27.879 the Transmission Brotherhood where we share information with each other, 2751 02:17:28.239 --> 02:17:31.360 you know, fix each other's problem children. And uh, they 2752 02:17:31.399 --> 02:17:33.360 definitely have a reputation within our world. 2753 02:17:35.399 --> 02:17:37.319 All right, We got more coming up on the Troubleshooter 2754 02:17:37.360 --> 02:17:38.600 Show three o three seven one. 2755 02:17:38.600 --> 02:17:40.000 Three eight two five five. 2756 02:17:41.200 --> 02:17:44.440 Go with a sure thing Denver's Best roofer Excel Roofing 2757 02:17:44.559 --> 02:17:47.200 dot com. You don't pay a cent until you're content. 2758 02:17:50.559 --> 02:17:53.760 Time for an insurance checkup free, no obligation. In comparison, 2759 02:17:53.879 --> 02:17:57.440 call Compass Insurance paying too much your coverage at dozens 2760 02:17:57.479 --> 02:18:00.239 of insurance companies find out now three oh three seven 2761 02:18:00.319 --> 02:18:03.120 seven to one help. You'll think you're his only customer 2762 02:18:03.159 --> 02:18:05.920 when you choose Frank durand the Realestateman dot com to 2763 02:18:06.000 --> 02:18:09.159 list your home with Remax Alliance three oh three nine 2764 02:18:09.239 --> 02:18:10.719 two zero sixteen twenty two