Speaker 1: Ripped of.
Speaker 2: News, so you don't have.
Speaker 1: Come running.
Speaker 3: Just as as as we can.
Speaker 4: Show Shooter's gonna help coming man.
Speaker 5: This is the Troubleshooter Show now, Tom Martinez, welcome.
Speaker 6: My friends to the only show of it's kind. We're
Speaker 6: here to solve problems, answer questions, take complaints.
Speaker 7: My goodness, what a snowy day.
Speaker 6: I twenty five was kind of empty coming in, Thank goodness,
Speaker 6: down from Castle Rocket at one point this morning on
Speaker 6: the news, my goodness, right by the outlet malls look
Speaker 6: like total total hell. But here's the deal. We are
Speaker 6: the only show of its kind. We solve problems, answer questions,
Speaker 6: take complaints. In fact, to the tune of almost four
Speaker 6: hundred million dollars in cash merchant dice exchanges, refunds, And
Speaker 6: I'm thinking about the times when we get the water
Speaker 6: turned back on for somebody, or the times we go
Speaker 6: after the scum lord, and those kind of things really
Speaker 6: don't have a monetary value, but a lot of those
Speaker 6: that kind of help a lot of times counts more
Speaker 6: than getting some money back. But we have gotten a
Speaker 6: lot of money back over the years. It's absolutely crazy
Speaker 6: in studio with me, by the way, my beautiful wife Suzanne.
Speaker 7: Hello, Suzanne, who.
Speaker 6: Do we have back there? I can never see you
Speaker 6: through the glass. I assume we have Kelly, of course.
Speaker 6: And then we got Shannon back there, rocking and rolling.
Speaker 6: In fact, if you join us on YouTube, Shannon is
Speaker 6: known to tell a.
Speaker 7: Few jokes during the break.
Speaker 6: In fact, I've always wondered, Shannon has been in this
Speaker 6: building well since the building.
Speaker 7: Opened, any pride all Mark, he's seen it all.
Speaker 6: But I have always said in Shannon, I'm gonna ask
Speaker 6: you right on air, you are one of the funniest
Speaker 6: people I have ever met. Now, granted, some of your
Speaker 6: jokes you can't say on these airwaves, but you but
Speaker 6: even even the few you couldn't. My god, how come
Speaker 6: you've never just done like an hour show man? Do
Speaker 6: you just have no interest in it?
Speaker 8: What?
Speaker 6: I'm pretty sure that wants and warrants would be pulled up.
Speaker 7: Yeah, you know what, He's probably right. A small background check.
Speaker 9: No.
Speaker 6: Three oh three seven, one, three, eight, two five five,
Speaker 6: We have lines full. Right now, I'm gonna jump to
Speaker 6: the phone's deputy doc. What's going on, man?
Speaker 10: Not much, just uh, dealing with the snow in the weather.
Speaker 6: Yeah, it's it's it's uh God, it's crazy out there
Speaker 6: frank Town. We got at least six to eight inches.
Speaker 6: It's absolutely nuts. The drive in was crazy. Bow Deputy
Speaker 6: bow in studio.
Speaker 7: What's going on?
Speaker 6: Deputy bow Well had a really good.
Speaker 11: Drive coming in, not too much traffic.
Speaker 12: It was easy, and I'm ready to hopefully get a
Speaker 12: few cases today to help our listeners out.
Speaker 9: Yeah.
Speaker 6: So I'm dealing on one right now and line four
Speaker 6: when they come up. When you put it up, I
Speaker 6: will take that first, Kelly, because they held yesterday. But
Speaker 6: I need to tell you guys something about a rap
Speaker 6: A ho Kia. They're driving me crazy. I'm going to
Speaker 6: call down there and try to get through to the
Speaker 6: service manager. But this poor guy's vehicle has been there.
Speaker 6: I mean, we're going on I think three months and
Speaker 6: they can't fix it. They threw a transmission at it
Speaker 6: that didn't fix it. Now they say they're throwing another
Speaker 6: rebuilt transmission that didn't fix it, or I assume it's
Speaker 6: not going to fix it. They threw a computer at
Speaker 6: it that didn't fix it. They did a wiring harness
Speaker 6: of some sort that didn't fix it. If they try
Speaker 6: to charge this guy for all that crap, that didn't
Speaker 6: fix it. I am gonna make the rest of my
Speaker 6: life talking about a rap a Hokia. I swear to God,
Speaker 6: I hope. I love dealing Doug. In fact, I was
Speaker 6: sitting next to him at a Rockies game not long ago,
Speaker 6: and he's a great man, and I hope I hope
Speaker 6: he gets word of this. If it gets to that
Speaker 6: point and we get this, we just get it fixed, because,
Speaker 6: honest to God, we need to get this guy fixed.
Speaker 6: The service advisor I talked to in person, I went
Speaker 6: down there with this guy probably about.
Speaker 7: Six weeks ago.
Speaker 6: He assured me if things that weren't needed were put in,
Speaker 6: this guy's not going to get charged for him. But
Speaker 6: if you look at the bill still, it doesn't look
Speaker 6: that way whatsoever. So I'm hoping these guys do the
Speaker 6: right thing. It's got good ownership deal, and Doug's been
Speaker 6: around forever. We've had almost zero problems with him when
Speaker 6: he owned Colorado Springs Dodge. I don't think we ever
Speaker 6: had one issue whatsoever. We had direct contact to the
Speaker 6: service manager, the general manager. I'm having a hard time
Speaker 6: making relationships over at this Kia dealer. I'm going to
Speaker 6: try again this week. I'm just going to show up
Speaker 6: down there and try to find the GM or the
Speaker 6: service manager and go from there. Now issue with the
Speaker 6: motor home working with Chopper. I'm not sure what this
Speaker 6: one is, but mil Milton, you you held yesterday for
Speaker 6: a long time, so I appreciate it. One line opened
Speaker 6: by the way, three L three seven one, three eight,
Speaker 6: two five five or three oh three? Martino? Hey Milton,
Speaker 6: what's going on? What was the original story?
Speaker 13: Okay?
Speaker 1: The original story is I bought a brand new JCO
Speaker 1: Class CRV from a dealer in Texas, Canada. Because this
Speaker 1: was after the It was a twenty twenty three midel
Speaker 1: brand new, but the twenty fours already out.
Speaker 13: No dealer in Colorado had one, uh, and I was
Speaker 13: looking to save some money, in which I did. I
Speaker 13: got a really good deal from him.
Speaker 6: What was the dealer's name? What was it?
Speaker 7: A nationwide dealer? Who was it?
Speaker 9: Uh?
Speaker 13: It was a It was Greg R Marine and RB.
Speaker 7: And Texter count Keep going, man, Yeah, Well.
Speaker 1: The good deal turned out to be a rustbucket because
Speaker 1: apparently this was delivered in the winter in a snowstorm
Speaker 1: and picked up a lot of road salt to matt chloride.
Speaker 13: This is what I believe happened.
Speaker 6: So when it got delivered to you it was in
Speaker 6: horrible shape. Why'd you take delivery or you had no choice?
Speaker 13: Well, I listen, I checked it out.
Speaker 1: Everything worked. The only thing I didn't do was look
Speaker 1: underneath it. And I will never ever buy another vehicle,
Speaker 1: new or used without looking underneath it first.
Speaker 6: Yeah, you know what I don't get. Listen, this is
Speaker 6: the part. Help me understand this. If a trailer is
Speaker 6: sitting on a lot somewhere, I mean, it's not going
Speaker 6: to get mag chloride up under it unless if they're
Speaker 6: moving it all the time. How do you think And
Speaker 6: I don't doubt anything you're saying, but I'm trying to
Speaker 6: figure out and then moving it and bringing it from
Speaker 6: wherever to here, it's not going to be enough mag
Speaker 6: chloride to do that. So wouldn't it Doesn't it make
Speaker 6: more sense that it just wasn't treated properly, or they
Speaker 6: missed something when they built it, or it was possibly
Speaker 6: sitting in water or something.
Speaker 13: No, I did, Mark, I did a little research. I checked.
Speaker 13: I checked with the Weather Bureau at the weather when
Speaker 13: on the date this was delivered, and for three days.
Speaker 1: Prior it was snowing in Indiana up where a factory
Speaker 1: at and it was light snow, so they apparently treated
Speaker 1: the road and they didn't have enough moisture to you know,
Speaker 1: to wash off all the salt and so.
Speaker 13: And again this is this is what I think I have.
Speaker 1: No, you know, no I'm not an eyewitness, but yeah, okay,
Speaker 1: but so weaved picked up the salt and the mad
Speaker 1: chloride and then.
Speaker 13: It's saddling the dealers a lot for about a year.
Speaker 7: I got it and it just eroded away.
Speaker 6: It just rusted and the roaded because the mad chloride
Speaker 6: was on there forever and they didn't wash it off,
Speaker 6: and it sat for a year and that basically ate
Speaker 6: the metal exactly. So where are we at now when
Speaker 6: you finally how long after you received it or took
Speaker 6: delivery did you actually notice the rust problem?
Speaker 7: And why?
Speaker 13: All right? I drove it back home.
Speaker 1: I the first half, filled it up with gas and
Speaker 1: parked it in my garage. And then because I had
Speaker 1: a problem with the generator on the way home, about
Speaker 1: one or two days later, I started checking.
Speaker 13: Out to see we're grown.
Speaker 1: The generator got it, and that's when I spotted the rush.
Speaker 6: And it's really bad. I'm assuming anybody that looked at
Speaker 6: it would be like, oh my god.
Speaker 1: Yes I had Actually I had trans wes RB. I
Speaker 1: had a technician out.
Speaker 6: I like those guys, and he wrote a.
Speaker 13: Really specific report on it.
Speaker 1: And his comment and I don't have it from me,
Speaker 1: so I'm paraphrasing, but.
Speaker 13: He says, this did not look like a new vehicle.
Speaker 1: It looked like I used when it had over one
Speaker 1: hundred thousand miles on it, and it should never have
Speaker 1: been sold as new.
Speaker 7: Well, how many miles were on it?
Speaker 13: Well, when I picked it up, there was only nine
Speaker 13: hundred miles on it.
Speaker 7: Front of the fact that can be sold that can
Speaker 7: definitely be sold as new. What's that that can be
Speaker 7: sold as new?
Speaker 6: I don't know why he said it shouldn't have been
Speaker 6: you know.
Speaker 13: It was a new vehicle.
Speaker 1: Yeah, I mean, and I you know, I hit pretty
Speaker 1: much faith behind it from the dealer in Texas because
Speaker 1: it hit the you know, JCO factory.
Speaker 6: Yeah, I got you, so, so I got it. So
Speaker 6: now now we're here, and I assume you reached out
Speaker 6: to Jacob. Hold on, I got to take this break,
Speaker 6: But I assume you reached out to Jaco, And Jacob
Speaker 6: basically said we're gonna find out after this.
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Speaker 14: of insurance companies find out now three oh three seven
Speaker 14: seven one help. You'll think you're his only customer when
Speaker 14: you choose Frank durand the real estate Man dot com
Speaker 14: to list your home with Remax Alliance three oh three
Speaker 14: nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five. By the way, this hour brought to you
Speaker 6: by Paul the Waterman. What I love about Paul is
Speaker 6: his pricing. I mean, the service is impeccable. They installed
Speaker 6: a softener at our house and Suzanne couldn't be more happy.
Speaker 6: I mean, I love it too. But Suzanne, to be
Speaker 6: quite honest, apparently a water softener is great for your hair,
Speaker 6: and she loves it, and I taste no difference in
Speaker 6: the water. And the system was half the price of
Speaker 6: the other guys. And then on top of that, Now
Speaker 6: what he's got is unbelievable. He's got a new water system,
Speaker 6: a whole house system that removes the chlorine. It removes
Speaker 6: the forever chemicals and we all know those are everywhere,
Speaker 6: removes hard water, and it's on sale right now. This
Speaker 6: is installed. This is incredible thirty six ninety five. You
Speaker 6: got to go to waterpros dot net for details. But
Speaker 6: it gets rid of the forever chemicals. That's my favorite
Speaker 6: part about that waterpros dot net. Now this poor guy, Milton,
Speaker 6: he bought I'm sorry, yeah, it is Milton. Milton bought
Speaker 6: an RV from a dealer, a Jacob, and he got it.
Speaker 6: He picked it up, I think it was in Texas.
Speaker 6: He drove it back to Colorado. He had it for
Speaker 6: a while. He had a problem with the generator, so
Speaker 6: he ends up kind of getting under it and he
Speaker 6: sees all this rust at the bottom. So now that
Speaker 6: we know this brand new unit is all rusted at
Speaker 6: the bottom. Milton, I'm sure you called Jaco. It is Jaco, right, yes,
Speaker 6: And what did Jacob initially say. Did they say, bring
Speaker 6: it up and look at it. Is that why you
Speaker 6: ended up at trans West?
Speaker 1: Well, no, I first called the dealer, and of course
Speaker 1: the dealer says, no, we're not taking it back because
Speaker 1: at that point in time I didn't want it. It
Speaker 1: was so bad. And give you an idea. When I
Speaker 1: went to pick it up. Yeah, they had a problem
Speaker 1: with the power of converted, which wasn't charging the batteries,
Speaker 1: and they had already put a new one in and
Speaker 1: that one wasn't working while I was there. Okay, he's
Speaker 1: got the technicians working on it. And the technician gets
Speaker 1: out from underneath it. He says, I've got to fix
Speaker 1: I said, what was wrong? He said it was just
Speaker 1: a bad ground.
Speaker 6: Oh, it was a bad ground because of the rust.
Speaker 13: Yeah, the RUSS was so bad.
Speaker 1: Oh my god, rusted the ground wire off of the frame.
Speaker 6: So what So what happened at that point? So where
Speaker 6: are we at right now?
Speaker 1: Okay, so the dealer, the dealer tells me, look, Jacob
Speaker 1: covers a warranty. Uh, Texas has the law once you
Speaker 1: drive off the lot, there's the dealer is not required
Speaker 1: to unwand the deal for any reason.
Speaker 13: So I'm stuck with it. As far as the dealer's concerned.
Speaker 1: He's telling me called Jaco that they have a two
Speaker 1: year warranty on so called Jacob First. The first thing
Speaker 1: they said, Russ Boyd's our warranty. It's in writing. There's
Speaker 1: nothing I can do about Jacob.
Speaker 13: My god, Ford Motor Company.
Speaker 1: They warranty excludes Russ and they even mentioned road Salt.
Speaker 1: So I've got no recourse other than the fight Jaco
Speaker 1: and the dealer and for oh guys, for six months
Speaker 1: I went to the.
Speaker 6: So so you called us a while back, and I
Speaker 6: think Chopper was assigned. Suzanne, you look like you knew
Speaker 6: something about it.
Speaker 3: Well, I missed a little bit because I stepped.
Speaker 15: Out, but I do know his it's a newer issue,
Speaker 15: like things are fine now, but he's looking for one
Speaker 15: hundred dollars refund from the DMV or something.
Speaker 13: What actually more than that?
Speaker 7: Oh okay, well hold on a second, Milton.
Speaker 6: So what happened? How did it finally get fixed? Did
Speaker 6: Jacob step up?
Speaker 13: I'll try and make.
Speaker 1: My long stories, yeah, my god, please, Okay, Well, you
Speaker 1: know I thought between the two of them, I used
Speaker 1: that did everything behind an attorney, and the attorney because
Speaker 1: of my age and how much money they wanted up front.
Speaker 6: Yeah, that's fine. So the dealer and Jaco, you're going
Speaker 6: after them? What did they end up doing.
Speaker 1: Okay, I went on the dealer owner's forum, and not
Speaker 1: the dealer, but did Jacob owners forum.
Speaker 13: Yep, And I told my story. I put pictures, I.
Speaker 1: Put a copy of the trans West their examination on
Speaker 1: are and and then I contacted the dealer again and
Speaker 1: I found out they had a.
Speaker 6: New Yeah, So what happened?
Speaker 1: This general manager decided, Okay, he says, I'm gonna help
Speaker 1: you out. He says, I'm gonna see if I can't
Speaker 1: get Jacob to take it back, come pick it up
Speaker 1: and take it back to the factory and we'll split
Speaker 1: the costs.
Speaker 6: Nice.
Speaker 1: Well, it turned out that I had to bring it
Speaker 1: back to the factory. They wouldn't they wouldn't send somebody
Speaker 1: to pick it up. So I drove it back to
Speaker 1: the factory. They told me it was going to be
Speaker 1: three days. But it's a good thing.
Speaker 13: I towed my car behind it.
Speaker 6: So what did they do though, My god, Milton, what happened?
Speaker 6: What did they do?
Speaker 13: Well, they put it in their chassis shop.
Speaker 1: You know, they buy the chassis from Ford and then
Speaker 1: they prepared the chassis. Well, they put it in the
Speaker 1: chassis shop. They got rid of the rust, they replaced
Speaker 1: all the ground wires, even the ones that wasn't rusted.
Speaker 1: They put all new ground.
Speaker 13: Wires on it.
Speaker 1: They looked like they fix pulled the drive chef and
Speaker 1: rebalanced the drive chef.
Speaker 13: Anyway, they took.
Speaker 6: Care of it excellent. So they took care of it,
Speaker 6: and ten minutes later, now you know everything was fixed
Speaker 6: by him. So let's go on to the DMV problem.
Speaker 6: And good work, by the way, good work standing up
Speaker 6: for yourself putting that stuff on that.
Speaker 7: Owner's for him because people look at those all the time.
Speaker 6: I have a unit, I have a new mar unit,
Speaker 6: and I go to the owner's stuff all the time
Speaker 6: to read about complaints or to read about different things.
Speaker 6: That was a great job, and I'm glad they finally
Speaker 6: did something.
Speaker 7: So now where are we at?
Speaker 13: Okay?
Speaker 1: So I before I went to the factory, the dealer
Speaker 1: told me, he says, find somebody local that'll do it
Speaker 1: and I'll pay part. And I've had like at least
Speaker 1: six people turned me down. I finally found a guy
Speaker 1: in Commerce City has done some work from before.
Speaker 13: Empire Truck does fabulous.
Speaker 6: Milton, Milton, I got to just make you focus a
Speaker 6: little more, man, So just tell me what the problem
Speaker 6: is right now, like DMV stole one hundred dollars out
Speaker 6: of my pocket. I mean, what is it?
Speaker 1: Okay, Well, I went to the DMV in September because
Speaker 1: obviously I hadn't licensed this vehicle yet.
Speaker 7: Because understood, understood, And.
Speaker 1: In September I just needed a temp tag to get
Speaker 1: it to Commerce City.
Speaker 13: Okay, yeah, well they give me a temp tag.
Speaker 1: They charged me one hundred dollars late. Fat I said,
Speaker 1: we've got to charge you for that. Yeah, okay, but
Speaker 1: she says, you know what, can't the bill of sale
Speaker 1: and your old registration from the one that you sold
Speaker 1: in January is still good to the end of October,
Speaker 1: and we will give you a refund from the day
Speaker 1: you sold it toward the license on a new And
Speaker 1: I said, that's great. So anyway, this thing's up at
Speaker 1: the factory.
Speaker 13: They were supposed to have it for three days.
Speaker 6: They kept it for over But none of this is
Speaker 6: DMV's fault. As much as DMV's a pain in the
Speaker 6: ass to all of us. I don't understand why this
Speaker 6: is a DMV issue.
Speaker 13: Okay.
Speaker 1: Well, I go back there on October eighteenth, the vehicles
Speaker 1: still at the factory. Okay, when I first went there,
Speaker 1: I had both certificates of one from Jacob one from Ford.
Speaker 1: And I asked the lady, I said, am I going
Speaker 1: to need a VN verification because I had the certificates origin.
Speaker 1: She says, oh no, they got everything on here.
Speaker 13: They got to wait on it. You don't you don't
Speaker 13: need to do anything with that.
Speaker 6: He and she had my God, Milton, I swear to God, man,
Speaker 6: how can we help you? What? Why do you think
Speaker 6: dmv owes you one hundred bucks.
Speaker 1: I could get When I went back to get it license,
Speaker 1: they told me I needed the ven verification. Okay, I
Speaker 1: can't get it because it's fifteen hundred miles away, okay,
Speaker 1: and so so okay, So when I get it back,
Speaker 1: I get the ven verification, I'll go back. Then they
Speaker 1: look at my paperwork again for the third time, and
Speaker 1: they say, oh, you don't have the odometer statement. Okay,
Speaker 1: all right, So I get the deal of the semi
Speaker 1: THEO dometer statement. They gave me a letter for that,
Speaker 1: and and and you know.
Speaker 6: I could probably just leave the studio right now and
Speaker 6: come back in an hour, Milton, you would still be talking.
Speaker 6: I swear to God, listen, I love you. Man, and
Speaker 6: I want to help you, but I have to at
Speaker 6: one point. I understand what you're saying. But everything you
Speaker 6: have said so far, and if anybody in this room
Speaker 6: or anybody listening thinks different, please let me know. But
Speaker 6: this isn't a DMV issue because you don't have certain things.
Speaker 1: I had to go six times because every time I
Speaker 1: went there, they told me I needed something else.
Speaker 13: Okay, even though they looked at all the payer work.
Speaker 1: Then they told me, okay, I didn't get it registered
Speaker 1: in time, so I don't get any refine.
Speaker 9: Yep.
Speaker 13: They charged me late.
Speaker 1: Then they charged me the taxes on it from the
Speaker 1: whole time I had it, from February to.
Speaker 7: The Well, of course they did, because that's when you.
Speaker 6: Bought it, I know, but.
Speaker 13: It was under That's.
Speaker 6: Okay, Milton, listen, listen, man, I'm being so serious here.
Speaker 6: That's not a DMV issue. The fact that you had
Speaker 6: to go back and forth is a pain in the ass.
Speaker 6: I get that. That would drive me nuts too. You
Speaker 6: had to make six visits. It's absolutely crazy. I agree,
Speaker 6: one hundred percent. But they're not going to give you
Speaker 6: a refund for any of that. And when you purchase
Speaker 6: a vehicle, from the date. That's when you pay the
Speaker 6: sales tax on it. That's when you pay the registration,
Speaker 6: when you get your plates. That's just how it works.
Speaker 6: They're not going to modify that.
Speaker 13: Okay, now I've got that.
Speaker 1: But it was their fault because they told me I
Speaker 1: didn't need the VIN verification.
Speaker 6: I understand that it was their fault because they weren't
Speaker 6: very productive every time you came in, or else you
Speaker 6: wouldn't have to go in six times. But trying to
Speaker 6: get how much you looking for? Let me ask you that.
Speaker 1: I'd like to get my one hundred dollars leaf feed back,
Speaker 1: my god, or at least at least whatever I'm owed
Speaker 1: from Susan.
Speaker 6: Do we still have an insider a DMV or did
Speaker 6: they retire. I haven't reached.
Speaker 7: Out to him in a long time.
Speaker 15: I'm a little uncomfortable asking for it.
Speaker 7: It's not their fault.
Speaker 6: But if you want me to, I.
Speaker 7: Will just email them and let's see what they say.
Speaker 7: For the hell of it.
Speaker 6: But I mean, here's the bottom line, you know what
Speaker 6: I tell them, if they can just look at the fire,
Speaker 6: if it makes sense. But there's no he wants one
Speaker 6: hundred dollars late feedback. I just don't see it happening
Speaker 6: now either.
Speaker 11: I think you're just lucky this deals.
Speaker 13: You give me a refund because I did, Truyn.
Speaker 7: Let me ask you, this man, how much did you
Speaker 7: drop on this thing?
Speaker 13: I don't know what the purchase price?
Speaker 7: Yeah, the unit?
Speaker 6: How much?
Speaker 13: Oh it was ninety thousand dollars.
Speaker 6: So it's ninety thousand dollars and we're talking about one
Speaker 6: hundred dollars late fee right now.
Speaker 7: Why don't you get in that thing?
Speaker 6: Not necessarily, not necessarily today, but why don't you get
Speaker 6: in it and go enjoy it and drive it around
Speaker 6: the country and forget about the one hundred bucks?
Speaker 7: For goodness sakes, milk, we.
Speaker 13: Get some nice weather playing on it.
Speaker 6: Well cool, Maybe Susanne and I'll meet up with you
Speaker 6: somewhere in ours. But I'm honest, I'm gonna have Suzanne
Speaker 6: email just to get thoughts from it. But I can't
Speaker 6: imagine this is gonna work out. I am so happy, though,
Speaker 6: to hear we can free that lineup now. I am
Speaker 6: so happy to hear he got it fixed, right, guys.
Speaker 6: Does anybody just agree with me? I think that's wonderful.
Speaker 12: He got the rest and the issue taking care of
Speaker 12: these because he's camping companies that really have been in
Speaker 12: a butt.
Speaker 11: Milton's very lucky.
Speaker 12: He's got a ninety thousand dollars vehicle and he's arguing
Speaker 12: over one hundred bucks. Pay the one hundred bucks whatever.
Speaker 12: Let him keep it and drive around the country and
Speaker 12: enjoy your retirement in life.
Speaker 7: It's absolutely that was very long. Three oh three seven,
Speaker 7: three eight two five five.
Speaker 6: Carry's got a problem with the mechanic and Kyle has
Speaker 6: an issue with bitcoin.
Speaker 7: We have two lines open three zero three.
Speaker 14: Martino, go with a sure thing Denver's best roofer Excel
Speaker 14: Roofing dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation. In comparison,
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three, seven
Speaker 14: to seven to one help. You'll think you're his only
Speaker 14: customer when you choose Frank durand the real estate Man
Speaker 14: dot com to list your home with Remax Alliance three
Speaker 14: all three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five. We have two lines open three oh three, Martino,
Speaker 6: You've been ripped off taking advantage of We want to
Speaker 6: hear from you. These fires are so devastating. These flyovers
Speaker 6: this morning, I mean it looks it looks like a
Speaker 6: jungle that had been burned down in Los Angeles.
Speaker 7: It's absolutely insane.
Speaker 6: And you realize the leaders out there cut the kelly
Speaker 6: you just said, was it seventeen million or.
Speaker 16: Seven seventeen and a half million dollars out of the
Speaker 16: La County Fire LA Fire Department budget.
Speaker 7: That's just insane, And that happened somewhat recently.
Speaker 17: Right, Well, that was a few months ago.
Speaker 16: And even more so devastating is in twenty fourteen they
Speaker 16: allocated seven point five billion for water mitigation, meaning that
Speaker 16: every hydrant was supposed to be filled in southern California,
Speaker 16: and at this point there's only about twenty five per second.
Speaker 7: Is this around where you lived out there or a family?
Speaker 17: This is near the coast, So I lived further east.
Speaker 6: Okay, gotcha? So your your people aren't affected, that's the
Speaker 6: bottom line.
Speaker 16: Well, now my family lives up north in the Santa
Speaker 16: Clarida Valley, and now they are because the Silmar fire
Speaker 16: is actually blowing toward them.
Speaker 17: Everything is now in danger.
Speaker 6: That's crazy.
Speaker 10: And also they didn't feel because they were trying to
Speaker 10: protect some fish.
Speaker 6: Yeah I heard that, some little delta. Why what was
Speaker 6: the importance of the fish. I'm sure they didn't decide
Speaker 6: just one day to protect it. I mean, does it
Speaker 6: make medication for cancer or something that.
Speaker 17: Delton want to the delta smelt No, so that.
Speaker 7: Well, you throw a few in an aquarium somewhere and.
Speaker 6: Call it good.
Speaker 16: Well, the whole thing is that it's supposedly endangered. So
Speaker 16: the environmentalist got involved.
Speaker 6: And I'm sure all the ashes will help the fish
Speaker 6: at this point.
Speaker 16: And at this point, what they're doing and this is
Speaker 16: really really heinous, and this is what's making a lot
Speaker 16: of la people very bitter, is that instead of using
Speaker 16: the reservoirs as they were intended to be as a
Speaker 16: way to scoop up water to.
Speaker 7: Their bathtubs for the homeless, well.
Speaker 16: No, but they're now basically aqueducting them out to the
Speaker 16: Pacific Ocean.
Speaker 7: That's unbelievable.
Speaker 6: We don't need water.
Speaker 10: Get rid of it.
Speaker 7: By the way, I don't water grass A serious question.
Speaker 10: Yeah, Kelly Mark, do you think that this catastrophe, this
Speaker 10: disaster is going to change any of the politics in
Speaker 10: California and Los Angeles.
Speaker 6: They're changing already. Just look at the difference in votes
Speaker 6: last time dot. But I think what it's going to
Speaker 6: do more than anything is drive people out of California.
Speaker 6: I mean, look at that picture right there. I mean,
Speaker 6: when you think of rebuilding, you go, oh my god.
Speaker 6: I mean, it makes the Boulder fire look small.
Speaker 17: Well, and the other thing that you guys have to take.
Speaker 6: It and there's a ton of people, do you guys
Speaker 6: realize there is a ton of people not insured there.
Speaker 7: Most of them are going to be underinsured.
Speaker 6: Like Boulder, ninety five percent of the Boulder Rights were
Speaker 6: under insured. Listen to this, though, there's a lot of
Speaker 6: people there because they bought these homes years ago for
Speaker 6: one hundred hundred and fifty thousand bucks. Now they're valued
Speaker 6: at three million dollars, they simply can't afford the insurance.
Speaker 7: So a lot of people have zero insurance.
Speaker 16: Well, and also you have to remember that in California,
Speaker 16: you're obligated to carry earthquake insurance, which is very pricey,
Speaker 16: and so some people opt to drop fire insurance because
Speaker 16: they have to carry earthquake.
Speaker 6: It's going to be very sad for people.
Speaker 16: No, just wait Mark because in April and may just
Speaker 16: wait for the mudslides.
Speaker 7: Oh exactly. Oh, it's going to be unbelievable.
Speaker 6: That same thing happened up around our mountain house up
Speaker 6: in Deckers after the huge fire. What was at the
Speaker 6: Hayman After the Hayman fire, every house basically around us
Speaker 6: burned down. Our house is left standing. The value of
Speaker 6: it plummeted to next to nothing. And if you drive
Speaker 6: up there right now to West Creek still till this day,
Speaker 6: it's just burnout. I mean it's not burnout anymore, but
Speaker 6: there's no trees, there's nothing. And when the water started coming,
Speaker 6: the flooding started happening.
Speaker 10: I would love to see what Compass says about whether
Speaker 10: or not insurance company is going to go bankrupt and
Speaker 10: if the government's going to step in and beil them out.
Speaker 6: You know what, that's not a bad idea, doc, because
Speaker 6: I think most of these companies. Let's take Safec plus,
Speaker 6: I heard a ton pulled out of California. I don't
Speaker 6: even know how an insurance company would even operate in
Speaker 6: California anymore. The loss is crazy. And what happens is
Speaker 6: us we end up paying for that and the rest
Speaker 6: of the country. Now we have our own issues with
Speaker 6: hal and fires, but really the entire country. Think of
Speaker 6: a place like Oklahoma that really doesn't have fires, or
Speaker 6: think of a place I don't know what.
Speaker 10: State does in Oklahoma's a lot of tornadoes.
Speaker 6: They have tornadoes, But make up a state. Take Ohio, Ohio,
Speaker 6: that's a great one. They basically end up paying for
Speaker 6: all these other states because they tried to spread out
Speaker 6: the cost. But I think a lot of people like
Speaker 6: Safeco State Farm all State are reinsured with someone like
Speaker 6: what is it Lloyd's of London. So, but that is
Speaker 6: a great question. We'll do that later.
Speaker 7: On in the show. Kyle, what's going on with you?
Speaker 6: And then Carrie, I promise you're up next.
Speaker 7: Hey Kyle, Yes, what's going on?
Speaker 9: Man?
Speaker 18: Well? I uh, some time back in the nineties, I
Speaker 18: invested in a bitcoin deal, okay, And you know, I
Speaker 18: thought for sure it was a scam to start with,
Speaker 18: and I didn't really think much of it wasn't a
Speaker 18: lot of money. But I get started getting emails about
Speaker 18: six months ago.
Speaker 6: You know, I just want to stop you for one second.
Speaker 6: I'm going to take this break, but I want you
Speaker 6: to think about something erring the break and I'll come
Speaker 6: right back to you.
Speaker 19: All right, okay, sure, all right.
Speaker 6: So here's what I want you to think about. Though
Speaker 6: bitcoin was founded in two thousand and nine, so I'm
Speaker 6: not quite sure what we're talking about in the nineties.
Speaker 6: Maybe you got the dates wrong, but let's figure that
Speaker 6: out first.
Speaker 14: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 14: dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation. In comparison,
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three, seven
Speaker 14: to seven to one help. You'll think you're his only
Speaker 14: customer when you choose Frank Durand the real estate Man
Speaker 14: dot com to list your home with Remax Alliance three
Speaker 14: oh three nine two zero sixteen twenty two.
Speaker 6: All right, three oh three seven one three eight two
Speaker 6: five five three oh three Martino. By the way, Frank
Speaker 6: Duran the real estate Man. You want the best realtor
Speaker 6: out there in Denver, Metro or the front Range. You
Speaker 6: got to check him out. He sells more homes you
Speaker 6: can find this it's an easy statu it's on MLS.
Speaker 6: He sells more homes listen to this in one month
Speaker 6: than most realtors sell in over a year. And he
Speaker 6: does it for more money. He's going to make you
Speaker 6: more money on the house. And then if you're buying
Speaker 6: a house, man, can this guy negotiate? He negotiated with
Speaker 6: the guy we were buying our Frank townhouse from, and
Speaker 6: we got it down almost one hundred thousand dollars. Now
Speaker 6: this is years ago, but man, it was amazing. It
Speaker 6: was absolutely amazing. He's a great guy. Frank durand Homes
Speaker 6: dot com, Frank Duran Holmes dot com. Now we're going
Speaker 6: to go back to this gentleman that just called and
Speaker 6: he got some kind of scammed with bitcoin or maybe
Speaker 6: just crypto or something. But he said it was in
Speaker 6: the nineties, but bitcoin and stuff really came about.
Speaker 10: I just checked.
Speaker 6: Yeah, bitcoin didn't come out until you know, well into
Speaker 6: the two thousands.
Speaker 18: So what happened, Well, actually it come out around ninety
Speaker 18: seven was when it turned into bitcoin, but there was
Speaker 18: digital currencies well before that.
Speaker 6: Okay, Kyle, so what's the problem. Now, what happened? You
Speaker 6: got scammed? Twenty thirty years ago.
Speaker 18: Here's my biggest problem, Yeah, is that I keep I
Speaker 18: get email after email after email about how they're converting
Speaker 18: my bitcoins into US scholars and putting them in wallets somewhere,
Speaker 18: and I can't figure out and nobody can figure out
Speaker 18: how to access it. Access All I want to do
Speaker 18: is get my funds and get them pulled out of there.
Speaker 6: Well, where are your funds held? What kind of wallet
Speaker 6: do you have? Where are your funds?
Speaker 18: Well, I'm in bitcoin, and I don't even know what
Speaker 18: that means.
Speaker 7: You're in bitcoin, but where's the bitcoin sitting?
Speaker 13: Well?
Speaker 18: And it's a company called Buyinance.
Speaker 7: Okay, And when you call them up, what do they say?
Speaker 18: There's a blockchain that.
Speaker 6: I want you to send. Can you send me some
Speaker 6: of these emails that you're getting?
Speaker 2: I can't.
Speaker 6: Yeah, I'd like to see one so I can get
Speaker 6: at least a little bit of understanding.
Speaker 10: Finance that company that that kid got arrested for. Is
Speaker 10: finance still a viable company?
Speaker 7: I have no clue. I have no clue.
Speaker 6: I mean, Kyle, basically, you're saying you can't get to
Speaker 6: your currency, your crypto, right right? Okay? But when you
Speaker 6: first got it, this is so important. When you first
Speaker 6: got it, how did you get it? Did you get
Speaker 6: it through?
Speaker 7: What wallet? Where did you get it?
Speaker 6: And if we're going back to the nineteen nineties, I'm
Speaker 6: still going to say I have no idea how that's possible.
Speaker 18: Well, I somehow and it was a coworker, Yeah, mother was.
Speaker 6: His mother was selling you bitcoin in nineteen ninety something.
Speaker 7: I want to see the emails.
Speaker 6: I can't. I can't go any further till I see
Speaker 6: the emails. So Kelly, pickup where pick up line two
Speaker 6: with Kyle real quick, give me a favor and get
Speaker 6: that information while I'm looking right now, I'm waiting for
Speaker 6: you to pick up.
Speaker 7: Please pick up right now, and there's there, Thank you.
Speaker 1: Now.
Speaker 6: He can't hear me. My god, do you guys think
Speaker 6: he's drunk? Holy crap, I've never heard anybody's slurts so
Speaker 6: bad in Bitcoin didn't come around till oh nine or
Speaker 6: twenty ten.
Speaker 7: I don't even know what he's talking about.
Speaker 6: If anybody listening couldn't make sense of that, I'd love
Speaker 6: to hear from you. It's like, hey, man, in nineteen
Speaker 6: eighty seven, you know, I was like buying my first
Speaker 6: Dell computer, It's like, what, Lord have mercy, Kyle. I
Speaker 6: think someone took you, man, I think someone robbed you
Speaker 6: of money thirty years ago. I don't even know what
Speaker 6: kind of wallet was there, even crypto wallets in the nineties.
Speaker 6: Can anybody help me with that? Maybe there was there.
Speaker 10: Was no blockchain, because that's what bitcoin was based upon.
Speaker 6: If bitcoin came out basically in two thousand and nine
Speaker 6: or ten.
Speaker 10: July twenty ten it was launched.
Speaker 6: And he's in the nineties. That's it's remarkable, Carrie. What's
Speaker 6: going on with you? Let's get this started.
Speaker 2: Hi, how are you?
Speaker 7: I'm doing great? How are you?
Speaker 2: I'm doing wonderful?
Speaker 7: What's shaking?
Speaker 20: So this whole thing started back in April. I'm a
Speaker 20: single mom and a single grandmother raising grand babies.
Speaker 6: Oh bless your heart, brought to my kids.
Speaker 20: Boss of my grandkids are disabled, so I rely on
Speaker 20: my car for everything.
Speaker 6: And just out of curiosity to kind of understand a
Speaker 6: little more, why did you end up with the grandkids?
Speaker 20: My daughter has entercranial hypertension and they are unable to
Speaker 20: control it due to her Type one diabetes.
Speaker 6: Okay, I got you, she's.
Speaker 20: There, But I just I handle everything for them, because yeah,
Speaker 20: she's just going through a lot right now.
Speaker 7: So what's the issue with the mechanic.
Speaker 20: So with that being said, like I'm on disability, I
Speaker 20: was working at the time, and I relied on my car.
Speaker 6: I got you. I got a good picture of what's
Speaker 6: going on in the family. So but what what did
Speaker 6: the mechanic do? Because we got to go to break
Speaker 6: like in just a second, I'll of course come back
Speaker 6: to you. First, I took.
Speaker 20: My car to this guy who showed me a certification
Speaker 20: and whatever. Took it to this guy. He was highly
Speaker 20: recommended by people in the community.
Speaker 7: With some people, what did you take it to them for?
Speaker 7: What was the car doing?
Speaker 2: Oh?
Speaker 20: Said, there's need to changing.
Speaker 6: Okay, hold on a second, now, I've got somewhat of
Speaker 6: an understanding. She brought it to this mechanic. He showed
Speaker 6: her some kind of piece of paper. A lot more
Speaker 6: coming up. Hold tight, everybody, three oh three seven, one
Speaker 6: three A two five five April. You'll be up next.
Speaker 6: He's got a problem with an auto repair shop as well.
Speaker 14: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 14: dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation comparison
Speaker 14: call Compass Insurance. Pay too much your coverage at dozens
Speaker 14: of insurance companies. Find out now three oh three seven
Speaker 14: seven to one help. You'll think you're his only customer
Speaker 14: when you choose Frank durand the real estate Man dot
Speaker 14: com to list your home with Remax Alliance three oh
Speaker 14: three nine two zero sixteen twenty two.
Speaker 6: Ripped news you need so you don't have run anxious
Speaker 6: as can.
Speaker 4: Shooter's gonna help.
Speaker 13: Come man, this is.
Speaker 5: The Troubleshooter Show. Now, Tom Martin, welcome.
Speaker 6: My friends to the only show of it's kind of.
Speaker 6: We're here to solve problems, answer questions, take complaints, try
Speaker 6: to make your life just a little bit better. If
Speaker 6: you have any issues, we want to hear from you
Speaker 6: right now. I got two lines open three zero three Martino,
Speaker 6: three three Martino, and please tell your friends that number.
Speaker 6: Anybody that you know that needs help, you're out there,
Speaker 6: maybe shoveling today and you find out that your neighbor
Speaker 6: has a problem with a roofer or something along that
Speaker 6: three oh three Martino, or of course help at troubleshooter
Speaker 6: dot com.
Speaker 10: Now we have a lot of tack walls, shoveling.
Speaker 6: Don't call us, don't called nine one one, Thank you,
Speaker 6: Doc help it troubleshooter dot com. Now let's see who
Speaker 6: we got here. We have an issue with a mechanic.
Speaker 6: We're going to go back to Carry we started with
Speaker 6: our last hour. I don't know how you found this mechanic,
Speaker 6: but it doesn't sound like it was a shop carry.
Speaker 7: It sounds like it was a shade tree kind of thing.
Speaker 21: Yeah.
Speaker 20: I mean he has a nice garage and you know,
Speaker 20: nice tools and everything.
Speaker 6: So it's in his house. Okay, So you went over
Speaker 6: to him, and why did you go there? I know
Speaker 6: you said to replace O two sensors, but how did
Speaker 6: you even know that?
Speaker 20: He advertises on Facebook, He advertises on many platforms.
Speaker 6: Yeah, but why did you go over to see him?
Speaker 20: I went and dropped my truck off. He was going
Speaker 20: to change the two sensors for me.
Speaker 6: Okay, Carry, you're not let me. I'm not saying it right,
Speaker 6: so I'm gonna say it this way. Okay, Why or
Speaker 6: how did you know or think you needed O two sensors?
Speaker 2: Oh?
Speaker 20: At A code reader was used on my truck and
Speaker 20: it was telling me that my driver's side two censor
Speaker 20: was failing.
Speaker 6: Okay. Generally I'll get shared in auto tech on if needed.
Speaker 6: But generally by looking at the code is not going
Speaker 6: to tell you it's gonna it's gonna say, hey, the
Speaker 6: O two sensor, hold on, okay, it's gonna say the
Speaker 6: O two sensor is reading high or low or not
Speaker 6: reading at all. But all right, go ahead, Kerry. I'm
Speaker 6: sure you know what's going on. Go ahead.
Speaker 20: So I dropped my truck off so that you can
Speaker 20: do a work on my truck.
Speaker 6: So you went over there and said, hey, I want
Speaker 6: O two sensors.
Speaker 20: Right, oh yeah, no, I've BOUGHTOMED two sensors ahead of time.
Speaker 6: Okay, but you so you brought I get it. But
Speaker 6: you went over there and said, here's the O two sensors.
Speaker 6: I want you to install them. Correct, okay, So what
Speaker 6: happened You dropped it off?
Speaker 2: Yep.
Speaker 20: So he called me back that afternoon because I kept
Speaker 20: bugging him. I was wonder why it was so late,
Speaker 20: and it was like, you can come pick it up
Speaker 20: now I'm done. And so when I pick it up,
Speaker 20: I crank up my car and it sounds like an
Speaker 20: eighteen wheeler. It sounds like a diesel truck running. It's loud,
Speaker 20: it's obnoxious. It was skipping trying to get it out
Speaker 20: of his driveway, and I was like, what is going on?
Speaker 6: And it wasn't doing anything like that prior, because you
Speaker 6: did say it was acting up.
Speaker 20: Right, Well, it was just it was you could tell
Speaker 20: it was something to do like a the O two sensor.
Speaker 20: It was kind of skipping a little bit.
Speaker 2: Okay, I don't understand. This was not right.
Speaker 20: It sounded like my catalytic converter was gone. It was
Speaker 20: blowing hard. So I got it to the end of
Speaker 20: the road and like I called his best friend that
Speaker 20: told me, oh, meet me somewhere. Let me see what
Speaker 20: he did to your truck. He opens up the hood.
Speaker 20: He has spliced into the wiring harness and tried to
Speaker 20: bypass the O two sensors. And then he welded a
Speaker 20: hole in my catalytic converter trying to get out a
Speaker 20: c's O two sensor. And that's what was wrong with
Speaker 20: my truck. The catalytic converter was not connected anymore from
Speaker 20: where he did that damage. My wiring harness had been
Speaker 20: had been cut into multiple times trying to bypass the
Speaker 20: O two sensors and.
Speaker 6: Uh, Carrie, did you get it fixed after this?
Speaker 22: I did?
Speaker 2: I took it.
Speaker 20: Christian brothers found out what happened to me because I
Speaker 20: plastered it all over Facebook and found that they were
Speaker 20: like ten or twelve other victims that were elderly disabled or.
Speaker 6: What did I'm just I want to get back to
Speaker 6: the car real quick though, and your your circumstance, not
Speaker 6: all these other people. But what did they say exactly?
Speaker 6: How did they fix it? Did they do anything? Replace
Speaker 6: a wiring harness? I mean, what did they do?
Speaker 20: They did? They repaired the wiring harness. They had to
Speaker 20: order me a new catalytic converter.
Speaker 6: Sorry, they had to order so you probably Is it
Speaker 6: fair to say you needed a catalytic converter from the beginning.
Speaker 20: No, no, they said that it was my other one
Speaker 20: is fine, I have two.
Speaker 2: So and there was something wrong with.
Speaker 20: The catalytic converter. It's where he broke the O two.
Speaker 6: Sensor trying to get it out.
Speaker 20: Yep, yep, and it damaged the catalytic converter.
Speaker 6: I got you. And then so they did a new
Speaker 6: cat They did the new O two sensor, and then
Speaker 6: they hooked it back up by, you know, putting the
Speaker 6: wires back together for lack of a better word, right,
Speaker 6: and now it were.
Speaker 3: It's fine, No, and now I'm having problems with the wiring,
Speaker 3: like I'm about to put it back in the shop
Speaker 3: because my front glower quit working and was traced to
Speaker 3: be an electrical problem.
Speaker 6: So when you called this guy up, what's this guy's name,
Speaker 6: by the way, this original technician, Oh.
Speaker 20: His name is Andrew James Spiper, and I'm doctor to
Speaker 20: tell the business out there for him. But you can
Speaker 20: just google that name and you'll find out there's a
Speaker 20: lot going on, like he's an offender, a registered offender.
Speaker 7: Wait, wait, wait, hold on, give me his name again,
Speaker 7: Andrew George?
Speaker 20: What Andrew James?
Speaker 7: Yeah, how do you spell that?
Speaker 20: P F E I F E R.
Speaker 6: And then what is his shop's name? What is it?
Speaker 20: I don't I don't know what he calls it, honestly,
Speaker 20: Do you have a name phone number?
Speaker 23: No?
Speaker 20: He only contacts me through Messenger because the phone number
Speaker 20: I had for him he disconnected. He told me I
Speaker 20: was ruining his daughter's life by putting all of his
Speaker 20: business on Facebook. And I don't know what to tell him.
Speaker 20: I had I had to spend my grandson's street.
Speaker 6: Old this guy? How old is he?
Speaker 8: Thirty two?
Speaker 10: How much did it?
Speaker 7: Is this his mug shot right here? I know you
Speaker 7: can't see it.
Speaker 20: No, I'm telling you I already know what you're going
Speaker 20: to see when you find it, because I wish I
Speaker 20: would have googled.
Speaker 23: Him ahead of time.
Speaker 6: Is this his mugshot?
Speaker 2: Though?
Speaker 6: Is he kind of like, uh, he looks kind of young,
Speaker 6: kind of skinny guy. Yep, let me see what it says.
Speaker 6: This is from the Denver Police Department, Tay Carey.
Speaker 10: While walk is doing that. How much did it cost you?
Speaker 10: A Christian brothers?
Speaker 20: It was almost four thousand dollars and they gave me
Speaker 20: a discount out of their benevolence spine, So I ended
Speaker 20: up paying twenty eight hundred dollars to get my truck back.
Speaker 20: And since then I've had to come up to this
Speaker 20: courthouse that I'm sitting at right now about five times
Speaker 20: from long months to try to get all these papers
Speaker 20: taking care of How.
Speaker 7: Much did you spend with this fiffer guy?
Speaker 2: I didn't get him a damn dumb oh.
Speaker 6: So he okay, so I get at least he didn't
Speaker 6: really steal any of your money. I mean he screwed
Speaker 6: up your car big time. Oh no, yeah, but I
Speaker 6: would love to call him. Listen to this, everybody. This
Speaker 6: is This is from twenty sixteen. He was twenty three
Speaker 6: years old at the time. Friends, can you help us
Speaker 6: locate Andrew Pfeiffer. Fifer is wanted for assault, criminal mischief,
Speaker 6: driving under restraint. He's a twenty three year old white
Speaker 6: male born on October eighth, nineteen ninety two, six feet tall,
Speaker 6: one hundred and seventy five pounds, brown hair, brown eyes.
Speaker 6: Is that this guy?
Speaker 2: Yep, that's him.
Speaker 7: Man, this is eight years ago and he's still up
Speaker 7: to it.
Speaker 6: The problem is if we had a phone number for him,
Speaker 6: I try to reach out to him and.
Speaker 7: You know, try to get his side of the story.
Speaker 6: But I mean, my goodness, I think us just warning
Speaker 6: people to stay away. What area is he in?
Speaker 8: He is in Lomont And you you.
Speaker 6: Said something about like he's a predator or something.
Speaker 7: What did you say along those lines?
Speaker 22: You can look that.
Speaker 20: Up too on the Colorado six Registry or he's on there.
Speaker 2: Yes.
Speaker 20: From twenty sixteen.
Speaker 6: God Bless taken.
Speaker 20: Advantage of a minor or someone who has incapacitated. He
Speaker 20: did five years in prison, he told me this. Now
Speaker 20: he did five and a half years in prison, and
Speaker 20: now he wants to just leave it alone. And I'm
Speaker 20: ruining his baby daughter's life. He just had a new baby.
Speaker 6: God, I wish we had a way to have people
Speaker 6: just know more about this guy. He's advertising. That's the
Speaker 6: problem using like next door or Facebook. I mean, you
Speaker 6: never know who you're dealing with. Mark.
Speaker 10: This is a perfect thing for small claims because even
Speaker 10: though you should well let me finished, you probably don't
Speaker 10: have any money. Yeah, but she can go in and
Speaker 10: take his tools, and.
Speaker 6: That would be I mean, this guy's gonna have vent
Speaker 6: him from doing this. I wouldn't throw I wouldn't throw
Speaker 6: the fifty five. The chances of this guy showing up
Speaker 6: for court, you'd get the judgment.
Speaker 8: You get that.
Speaker 6: Yeah, I already did that and he didn't show Did
Speaker 6: you get the judgment?
Speaker 20: Yep, I got the judgment.
Speaker 19: He didn't show up.
Speaker 10: What did you take go there with a cop and
Speaker 10: take his tool?
Speaker 6: Doesn't you got to do a lot more doctor to
Speaker 6: get Oh my god, you got to do so much
Speaker 6: to get there. And honestly, if they're a trade tool,
Speaker 6: I'm not even sure how that works. I just don't
Speaker 6: know start bikes.
Speaker 20: I do know for a fact he's got six stirt
Speaker 20: bikes that he owns.
Speaker 6: Hey, let's do this. I would like to know this,
Speaker 6: so you have the judgment right now, right yep, Hey,
Speaker 6: let's get I want to ask Frank Ball something. Hold on,
Speaker 6: I want to ask an attorney literally about what Doc's saying.
Speaker 6: I would like to know what hoops you got to
Speaker 6: go through if you got a judgment and the guy
Speaker 6: simply isn't paying, isn't doing anything. Did you serve interrogatories
Speaker 6: at any point?
Speaker 20: That's what I'm doing today because I have found out
Speaker 20: to tell me where he worked.
Speaker 7: Where does he work?
Speaker 20: He works at K Metal Metal Fabrication.
Speaker 6: I wonder if they know what a deadbeat day have
Speaker 6: working for him, you know what, he's making people's lives
Speaker 6: like yours miserable. I wonder if that place knows what
Speaker 6: kind of place you're working. I mean, i'd hate to
Speaker 6: they didn't do anything wrong. I mean, I have no
Speaker 6: problem with them, you know, hiring them, but I'm curious
Speaker 6: if we should warn them.
Speaker 7: What kind of scumbag?
Speaker 6: In my opinion, this guy, this guy is I mean, really,
Speaker 6: this guy, this guy, this guy is ruined a lot
Speaker 6: of people's lives.
Speaker 15: Regarding our caller, carry if he didn't take any money
Speaker 15: from her, what is she looking?
Speaker 6: He's ruined the car? How much did you have to
Speaker 6: spend for Christian Brothers? Hold on, let me I just
Speaker 6: want to bring Kevin in this, and Kelly, let's try
Speaker 6: to get Frank Ball. I'm gonna have to take a
Speaker 6: break right after Kevin though, Hey, Kevin, just out of curiosity.
Speaker 6: When you have a code reader and you read that
Speaker 6: it needs an O two censor, am I correct in saying?
Speaker 6: That means here's an issue with the two censor. In
Speaker 6: other words, could be a high reading, a low reading,
Speaker 6: no reading. But it doesn't necessarily mean the two sensor
Speaker 6: itself is bad.
Speaker 9: No, it could be a ground.
Speaker 13: It could be the heater circuit.
Speaker 9: It'd be the cat right connector Oh yeah, absolutely.
Speaker 6: Okay that was really the main question I had. But
Speaker 6: this this took a totally different turn after talking to her.
Speaker 6: I mean, this guy sounds like a total deadbeat. Do
Speaker 6: you see cars show up at Sheridan Auto Tech where
Speaker 6: these shade Tree ripoffs have just messed them up?
Speaker 9: That's just it, And you know, they don't even rip
Speaker 9: people off on purpose. Sometimes they just have no clue
Speaker 9: what they're doing.
Speaker 6: Oh my god, this guy costs twenty six dollars in damage.
Speaker 9: Right, and if he couldn't get the auction sensor out,
Speaker 9: she may have needed a cat anyway. Yeah, so that's
Speaker 9: hard to say. Sometimes we get him, you just can't
Speaker 9: get those OC sensors out. They can weld themselves in there. Yeah,
Speaker 9: not often, but it does happen.
Speaker 6: All right, Hey, Kevin, that's Kevin. He's the owner of
Speaker 6: shared in Auto Tech. I appreciate you coming on for
Speaker 6: that real quick. We're going to try to get Frank
Speaker 6: baull U's a collection attorney, on to see what kind
Speaker 6: of hoops she'd have to jump through.
Speaker 7: This guy's not going to fill out interrogatories.
Speaker 6: I mean, and if he does, he has nothing, it's
Speaker 6: gonna say, list the property you have. Well, he doesn't
Speaker 6: have any, it's gonna say, you know, it will ask
Speaker 6: for employment. So it's possible they might be able to garnish,
Speaker 6: but I would assume this guy's gonna have another job
Speaker 6: within three weeks, and then it's gonna say list bank accounts.
Speaker 6: I doubt he's got a bank account. I mean, this guy.
Speaker 6: People got to watch out for this guy. I'm gonna
Speaker 6: take this break, but I want I want someone's opinion
Speaker 6: on something. I want a callers. I have one line open. Please,
Speaker 6: someone out there listening to this situation that hurt it.
Speaker 6: What do you think if I had one of our
Speaker 6: deputies call up where he's working, just to make sure,
Speaker 6: just to make sure they're No, they're dealing with a
Speaker 6: apparently ill We'll make sure about this. They're dealing with
Speaker 6: a sex somebody on the sex registry. They're dealing with
Speaker 6: someone that apparently ripped his lady off for twenty six
Speaker 6: hundred bucks. They're dealing with someone that back in two
Speaker 6: thy sixteen had an assault charge, a criminal charge. I'd
Speaker 6: like you know what, I got his birthday and everything
Speaker 6: right here, Suzanne, Let's pull this guy's stats. I'd love
Speaker 6: to pull this guy's stats. I'll give you the birthday
Speaker 6: over break. Let's see what he's really been up to.
Speaker 11: I would like to call KMG and see if he's
Speaker 11: employed there.
Speaker 7: That's the other thing. Is he lion?
Speaker 6: I don't know, but she thinks he's employed there. But
Speaker 6: hold on, I want to pull over break or very
Speaker 6: shortly during this show. I want to see what this
Speaker 6: cat's been up to.
Speaker 14: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 14: dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance checkup free, no obligation. In comparison,
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three all three seven
Speaker 14: to seven to one.
Speaker 6: Help.
Speaker 14: You'll think you're his only customer when you choose Frank
Speaker 14: durand the real estate Man dot com to list your
Speaker 14: home with Remax Alliance three oh three nine two zero
Speaker 14: sixteen twenty two.
Speaker 6: Carrie, you got ripped off by a pretty bad dude.
Speaker 6: I mean this guy, this rap sheet is unbelievable. You're right,
Speaker 6: he is a sex offender. In fact, he got in
Speaker 6: trouble for not registering. Right, Susanne Suzanne run down a
Speaker 6: few things on.
Speaker 15: This guy, uh, domestic violence plug down. It looked like Mark.
Speaker 15: I have a hard time with some of those forms
Speaker 15: I'm reading. But yeah, he pled guilty to.
Speaker 6: Yeah what what was? What are sexual assault guilty?
Speaker 15: Failure to register as a sex offender guilty guilty?
Speaker 8: Yeah?
Speaker 15: So he's not.
Speaker 7: And then the latest one was what it was, it
Speaker 7: was five thousand dollars.
Speaker 6: You plead on that.
Speaker 15: It looked like he pled guilty to that man. Again,
Speaker 15: those forms are hard for me to read, but that's what.
Speaker 6: I was seeing. This is this guy's no good and
Speaker 6: this guy's been doing this for a long time. Care right,
Speaker 6: I get well. I hope everybody out there is listening.
Speaker 6: When they go to Facebook and see a deal on
Speaker 6: a mechanic or a roofer or something that that is
Speaker 6: just crazy, just don't do it. First of all, go
Speaker 6: to referral list dot com. That's the safest way. You
Speaker 6: got a problem with one of our sponsors. At referral
Speaker 6: list dot com, they've been background checked, they've signed her
Speaker 6: code of ethics. And then on top of that, you
Speaker 6: can call us right on the air and we'll go
Speaker 6: after them. But we don't need to do that because
Speaker 6: that doesn't happen. Well, I can't say it's never happened,
Speaker 6: but that's how it works. So Carrie, I do want
Speaker 6: to lock you in though, and I want you to.
Speaker 6: I'm going to bring up Frank Ball. Hey, Frank Man,
Speaker 6: how are you ben? Happy New Year, sir?
Speaker 13: Happy?
Speaker 23: New Year to you.
Speaker 6: You know, I'm good. Well, I'm glad to hear that. Man,
Speaker 6: this one is, this one's crazy. So basically, this mechanics.
Speaker 7: Screwed her over.
Speaker 6: But the question I have for you is, she's got
Speaker 6: a judgment. She went to small claims and you have
Speaker 6: a judgment for what, Carrie, twenty six hundred.
Speaker 23: I have a judgement for twenty eight hundred.
Speaker 6: He never showed up. It was a default judgment. How
Speaker 6: long ago was that She's going to try to serve
Speaker 6: him interrogatories? I think she said today, right, yes, but
Speaker 6: I can already tell because of this guy's background. We
Speaker 6: pulled a criminal record on him. I mean, I highly
Speaker 6: doubt he's got a bank account. I highly doubt he's
Speaker 6: got a house. In fact, I'll go out in the
Speaker 6: Lemons says there's no way he owns property. And then
Speaker 6: I just think he's I don't want to say judgment proof.
Speaker 6: He does have tools of the trade for being a mechanic.
Speaker 6: He's got some dirt bikes. You said, carry motorcycles. So, Frank,
Speaker 6: my question for you, if someone has a judgment and
Speaker 6: they they either in the interrogatories basically just have nothing.
Speaker 6: Let's say he doesn't list stuff or doesn't fill him out.
Speaker 6: How do you take that judgment and get a sheriff
Speaker 6: to be able to go to wherever he's staying and
Speaker 6: start taking his tools, taking his motorcycles.
Speaker 7: How do you get to that point?
Speaker 23: Well, I think it's one step at a time. First off,
Speaker 23: in terms of serving the interrogatories. The pattern interrogatories, obviously
Speaker 23: it has to be someone over the age of eighteen,
Speaker 23: not a party to the action. So once those interrogatories
Speaker 23: are served, that person has fourteen.
Speaker 6: Days to answer.
Speaker 23: You really want to go that route first, And let's
Speaker 23: say they never answer, then what the next step is
Speaker 23: to do a contempt citation and hand them at the court.
Speaker 6: Yeah, you ask the judge, You say, hey, he had
Speaker 6: thirty days or whatever the timeframe is to fill these out.
Speaker 7: He didn't do it, Please hold them in contempt.
Speaker 6: And in the perfect world, what they'll do is put
Speaker 6: a bench warrant out and then if they pull them
Speaker 6: over or do something else, or they have a really
Speaker 6: slow day, they can go hook them right.
Speaker 23: Well, yes and no. The yes part is he has
Speaker 23: fourteen days to answer the questions. Let's say he doesn't
Speaker 23: answer them at all. If he doesn't answer them at all.
Speaker 23: You say these were not answered, you do a contempt citation.
Speaker 23: There's forms that you can get, and then there's a
Speaker 23: date certain I think it's sixty dollars that you have
Speaker 23: to pay the click of the court, and then there's
Speaker 23: a date certain that he has to come, and then
Speaker 23: you have to serve him again with the contempt citation.
Speaker 23: Let's say he just answers part of him. He answers no, no, no,
Speaker 23: no no. After thirty seven and a half years of
Speaker 23: practicing law, really, I think I saw one set of
Speaker 23: interrogatories that are answered correctly.
Speaker 8: They're never answered correctly.
Speaker 23: They're answered correctly if you have a lawyer who knows
Speaker 23: what they're doing and actually.
Speaker 6: Does it correctly.
Speaker 23: So then what you say is this number one isn't answered,
Speaker 23: Number two isn't answered, Number three is incomplete. And typically
Speaker 23: what happens is they never provide the documents. In the
Speaker 23: pattern interrogatories, you have to provide four years of tax returns,
Speaker 23: you have to provide bank statements.
Speaker 5: And they don't do it.
Speaker 23: And they don't do it, so you bring them in
Speaker 23: on a contempt citation.
Speaker 6: So well, hold on, Frank, I want to clarify something
Speaker 6: So if someone puts no, no, no, no no, or
Speaker 6: if they put I've got a bank account with seven
Speaker 6: dollars in it, but they don't give the tax returns,
Speaker 6: they don't give the bank statements, and it's not complete.
Speaker 7: Like what you're saying, is that contemptible?
Speaker 23: Yes?
Speaker 6: Okay, perfect, Yes.
Speaker 23: That's when you say I doubt the veracity of the
Speaker 23: answer to this question.
Speaker 6: Yeah, I got it. So let's go from there. So,
Speaker 6: now the judge does the contempt to order, then what.
Speaker 23: Then you serve the contempt and then and then they
Speaker 23: either appear they don't appear, just like you were saying
Speaker 23: a minute ago. If they don't appear, the court is
Speaker 23: going to issue a warrant for his arrest, and you're
Speaker 23: going to ask for a cash only bond, not a
Speaker 23: PR bond, so that there's some skin in the game
Speaker 23: by this person. Yeah, and then you send that to
Speaker 23: the shriff, and god willing, they'll pick them up. It
Speaker 23: really depends on, well, what jurisdiction it is.
Speaker 6: Let me tell you what I dealt with and tell
Speaker 6: me why it worked this way, and if it's possible
Speaker 6: it would work this way. I went after a guy,
Speaker 6: Jay Lopez, and we helped the woman.
Speaker 7: I served the guy. I did everything you just said.
Speaker 6: I served him the initial thing, then I served them interrogatories,
Speaker 6: he didn't answer. Then I served them the contempt order.
Speaker 6: And he did have a bench warrant put out for him.
Speaker 6: He was doing some criminal mischief in Douglas County, and
Speaker 6: I found out he had to be there in front
Speaker 6: of the judge. So I went down there in front
Speaker 6: of the judge and told the sheriff down there, they're
Speaker 6: in the same building. I said, look, this guy right
Speaker 6: here as a bench warrant in Denver. Why don't you
Speaker 6: guys pick them up? And they weren't going to pick
Speaker 6: them up. They were extra item or whatever you want
Speaker 6: to call it. They weren't going to do it till
Speaker 6: I got on the air and started telling everybody, Douglas
Speaker 6: County's not doing anything. But long, long story short, they
Speaker 6: did do something. He got brought down to Denver. The
Speaker 6: bond was like thirty five hundred bucks or whatever the
Speaker 6: judgment was for, but after fifteen days in the pokey,
Speaker 6: the judge led them out. So he never ended up
Speaker 6: paying this person. So does that happen a lot of
Speaker 6: times as well?
Speaker 23: Okay, two things first off, like I just said, depends
Speaker 23: on the jurisdiction. Denver's backed up. I recently talked to
Speaker 23: the sergeant in Denver and they're not picking anybody up.
Speaker 23: They have too many felony the felonies that are violent
Speaker 23: that they're going to do, and they're not going to
Speaker 23: do anything. However, if you have a situation at Adams,
Speaker 23: they will. Outlying counties they will. But so it really
Speaker 23: depends where you are, I guess, and it's a matter
Speaker 23: of what happens next. So the other thing is, so,
Speaker 23: for example, let's say you have the five thousand dollars
Speaker 23: cash only bond. That's what the judge said. The sheriffs
Speaker 23: don't really give it.
Speaker 13: Damn yeah, take it back.
Speaker 18: Take it back.
Speaker 23: I don't want to say anything negative, but sheriffs they're
Speaker 23: too busy I guess violent criminals.
Speaker 6: Yeah, I got you.
Speaker 23: They're going to reduce it to a PR bond and
Speaker 23: give them a date and let them out.
Speaker 6: And then of course a guy like this probably won't
Speaker 6: show again. I mean, he's a registered sex offender. They've
Speaker 6: already got him for not registering. I mean, this guy,
Speaker 6: to me just looks like the scum of the earth.
Speaker 23: It's persistence. It's persistent. I bet built my career on persistence.
Speaker 23: I bet you have a guy who chased somebody once
Speaker 23: for when he was thirty seven to when he was
Speaker 23: fifty eight and finally got him thousand dollars and I
Speaker 23: got fifteen thousand dollars. Obviously, my client was very happy.
Speaker 6: Think of that as a business owner forever, including now,
Speaker 6: what's crazy about that? I'm thinking the economical side of
Speaker 6: your business. I know, like personal injury attorneys. You know
Speaker 6: generally they're collecting two years after the case. In your case,
Speaker 6: your cash flow, Oh my god, there's times you have
Speaker 6: to be like you just said, you're waiting twenty years
Speaker 6: to get paid. Man, that's crazy.
Speaker 10: Hey, friend.
Speaker 23: Other thing that I want to make sure I explain
Speaker 23: sure if they show up at the contempt citation, that's
Speaker 23: where you work the deal. That's where you want to
Speaker 23: do a stipulation that he's going to they he O
Speaker 23: twenty eight hundred bucks, he's going to pay two hundred
Speaker 23: dollars a month starting on.
Speaker 6: This day whatever it is, full plus the interest.
Speaker 23: But because that way, that way you can bring him
Speaker 23: in at a later point in time for violating the
Speaker 23: order of the court.
Speaker 13: But this way, at.
Speaker 23: Least if there's an agreement between the parties, sometimes that
Speaker 23: makes a difference. He's committed to it, and he'll he'll
Speaker 23: call and say, hey, I can't pay you two hundred dollars.
Speaker 23: I can only pay you this much money, one hundred dollars,
Speaker 23: and I'll pay you one hundred dollars in two weeks.
Speaker 23: I mean, that way, you've got to fight and chance
Speaker 23: to continue that opening that communication, whether the guy's that
Speaker 23: scumback or not.
Speaker 6: I mean, I've seen it, and you might get something.
Speaker 23: You bet something is better than nothing.
Speaker 6: Let me circle. I want to circle back to my question.
Speaker 10: Go ahead, how do you go about if he has
Speaker 10: no money taking his tools?
Speaker 6: Because exactly what I want to do is circle back
Speaker 6: to that, Frank. So let's say this guy follows the
Speaker 6: same pattern. He generally doesn't doesn't show up for anything.
Speaker 6: How do you finally get to the point or is
Speaker 6: that just a fallacy? In other words, it's like a myth.
Speaker 6: How do you get to the point where you can
Speaker 6: go grab his toolbox, go grab his motorcycles?
Speaker 23: Okay, it really depends. Again. After thirty seven and a
Speaker 23: half years, I've never done one attachment action. And the
Speaker 23: reason is is because I don't deal with people who
Speaker 23: have paid up Mercedes bands. Got it, Okay, if I
Speaker 23: and that way, I got it, there's a problem. You
Speaker 23: have to store it, you have to auctionate, you have
Speaker 23: to jump through a million hoops right away, and sometimes
Speaker 23: the costs involved are more than the money.
Speaker 7: So it really is there's a way to do it.
Speaker 6: But to go through all those hoops to show up
Speaker 6: and grab a guy's you know, use toolbox and whatever's
Speaker 6: in there, it probably just doesn't even make sense that can.
Speaker 23: Tools are different than motorcycles are cars. Tools. There's an exemption.
Speaker 23: I knew it's amount of dollars for his his work living.
Speaker 7: I said that to her too.
Speaker 23: And also cars there's also exemption. But you know, if
Speaker 23: he's got a two thousand and twenty two Dodds that's
Speaker 23: paid for a pickup truck, that's a twenty five hundred that's.
Speaker 6: Worth forty dollars, he doesn't.
Speaker 23: But it's just there you go. The problem is is
Speaker 23: that's really not You have to deal in reality. And
Speaker 23: so the answer to the question is persistent. I understand
Speaker 23: is you keep them, you keep them on the leash.
Speaker 23: You keep them, you reset the data of the contempt citation.
Speaker 23: When I was a divorce lawyer, I did a trial
Speaker 23: a week for fifteen years and I did one hundred
Speaker 23: guardian lit them cases where I made recommendations on customer
Speaker 23: and pairing time. And when people didn't want to pay
Speaker 23: the child support, I didn't want to put them in
Speaker 23: jail because if I put him in jail, they never pay.
Speaker 23: Of course, But what I do is I'd say, hey,
Speaker 23: let's continue it out. You're going to pay your four
Speaker 23: hundred dollars a month. We're going to kick it down
Speaker 23: the road for six months, and as long as you pay,
Speaker 23: we're going to kick it in road.
Speaker 6: And you're holding to jail. Yeah, you're motivating him. I
Speaker 6: got to go to breakdough, Frank. But you're motivating them
Speaker 6: as well by hanging that carrative jail over his head.
Speaker 6: By the way, if you're you know you're in business
Speaker 6: out there and you've got valid collections or need help
Speaker 6: with them. Frank Paul is not only a collection guy,
Speaker 6: but he's an attorney. He's great at what he does.
Speaker 6: Three oh three six two nine seven thousand carry. I
Speaker 6: do want to have some thoughts with you after this Breakdough,
Speaker 6: because I agree with what Frank said, but I want
Speaker 6: to talk to you about it right after this than
Speaker 6: Paul Gabriel, Gary, you guys hang tight.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation. In comparison,
Speaker 14: call Compass insurance paying too much your coverage? Dozens of
Speaker 14: insurance companies find out now three all three seven to
Speaker 14: seven to one.
Speaker 6: Help.
Speaker 14: You'll think you're his only customer when you choose Frank
Speaker 14: durand the real estate man dot com to list your
Speaker 14: home with Remax Alliance three all three nine two zero
Speaker 14: sixteen twenty two all.
Speaker 6: Right, three oh three seven one three eight two five
Speaker 6: five three oh three Martino, you've been ripped off, taken
Speaker 6: advantage of. We want to hear from you. We've got
Speaker 6: a lot cooking today. I want to finish up with
Speaker 6: Kerrie real quick. Carrie. Here's the bottom line. I love
Speaker 6: what you're doing. Stay persistent in it, Go serve them.
Speaker 6: The interrogatory's there at work, and stay on it. Then
Speaker 6: you understand what Frank said. If he doesn't answer him
Speaker 6: in fifteen days, or he doesn't complete them properly. When
Speaker 6: you bring him back to the judge, you're gonna basically
Speaker 6: say I would like a contempt order because he hasn't
Speaker 6: answered him, or he hasn't provided his tax returns or
Speaker 6: whatever the interrogatories are asking for, and then get the
Speaker 6: bench warrn out and hopefully this this this guy gets
Speaker 6: picked up at some point.
Speaker 10: And I would say, you know what Frank was saying
Speaker 10: about tools. If it's his job, it's one thing. But
Speaker 10: either he admits it his job and he's not paying taxes,
Speaker 10: or it's not his job.
Speaker 6: I don't think you're going to go down that route
Speaker 6: of grabbing his stuff. Doc Frank made that sound almost.
Speaker 7: Impossible because it was his job.
Speaker 6: Well, no, I mean in general, he said, in thirty
Speaker 6: eight years, he's never gone after property. Okay, I mean
Speaker 6: it just sounds it sounds like there's a ton of
Speaker 6: hoops to do, and a lot more court filings and
Speaker 6: a lot more.
Speaker 7: But I would just get that bench warrant.
Speaker 6: Than if he gets picked up, which he will, he's
Speaker 6: gonna get picked up for something, they're gonna see the
Speaker 6: bench warrant. And then whatever that judgment is there going
Speaker 6: to have a cash bond for you?
Speaker 12: Get it right, Mark, I have a suggestion for Kerry
Speaker 12: go ahead. Since this guy doesn't have anything and you
Speaker 12: can't really get it, you can't get his tools, and
Speaker 12: you have to go through all of this brain damage
Speaker 12: of the interrogatories and the contempt citation. What I would
Speaker 12: consider doing is this turn since you have a valid judgment,
Speaker 12: is I know a couple of very good collection agencies.
Speaker 12: You could just turn the judgment over to a collection agency.
Speaker 7: I mean, Frank, that's what he does. Whould we just
Speaker 7: talked to.
Speaker 11: Would he do for the twenty eight dollars fee?
Speaker 7: No, not for a twenty eight dollars fee.
Speaker 6: But I like what she's doing because I think the
Speaker 6: only justice she's going to get, to be quite Frank,
Speaker 6: is to see his ass in jail on a bond.
Speaker 7: I think that's going to be it.
Speaker 12: Yeah, jail versus getting paid.
Speaker 6: You know, if she would, But if he's in there
Speaker 6: on the bond and wants to get out, he's gonna
Speaker 6: have to pay.
Speaker 11: He's got to pay the twenty eight.
Speaker 6: He's got to pay the twenty eight hundred bucks.
Speaker 11: Doesn't that go to the court though, No, that goes.
Speaker 6: Right to her.
Speaker 7: Okay, yeah, that goes right to her.
Speaker 19: Bo.
Speaker 6: Now, there's nothing wrong with doing it on two parts.
Speaker 6: You knocked this part out, get it, get it to
Speaker 6: the point carry where he's got a warrant out for him,
Speaker 6: a bench warrant for the twenty eight hundred bucks, so
Speaker 6: that's sitting there. Then go to a collection agency as well.
Speaker 6: But I just love what she's doing as far as sticking.
Speaker 11: To them, she has been doing very good.
Speaker 6: You're our kind of You're our kind of person, Carrie.
Speaker 6: You're you're just doing the right thing. You're going after
Speaker 6: this scumbag, this convicted sex offender, this convicted thief, this
Speaker 6: convicted everything.
Speaker 7: You're going after them, and that's it, Carrie.
Speaker 6: I do appreciate all that information, and I hope a
Speaker 6: lot of people are out there are listening to the
Speaker 6: very first part of this where she got this guy
Speaker 6: from uh Facebook marketplace. And I'm not saying there's all
Speaker 6: bad companies out there, but my god, do some research.
Speaker 14: Go with a sure thing Denver's Best roofer Excel roofing
Speaker 14: dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance checkup free no obligation. Comparison call
Speaker 14: Compass Insurance paying too much your coverage at dozens of
Speaker 14: insurance companies find out now three oh three seven seven
Speaker 14: to one help. You'll think you're his only customer when
Speaker 14: you choose Frank durand the real estate Man dot com
Speaker 14: to list your home with Remax Alliance three oh three
Speaker 14: nine two zero sixteen twenty two.
Speaker 6: I was trying to get a pull up over break
Speaker 6: on our YouTube channel. I'll get it up over the
Speaker 6: big break coming up, but I really did want people's
Speaker 6: opinion on something. So if you go to YouTube dot
Speaker 6: com type in Troubleshooter network, you can see the show
Speaker 6: behind the show. Uh three oh three seven one three.
Speaker 10: Real quick mark Yeah, I Kerry Kerry. If you're still listening,
Speaker 10: If you need help with any of the court fees,
Speaker 10: I know you're struggling, just call the show and I'll
Speaker 10: I'll give you the money for the filing fees and
Speaker 10: whatever you need.
Speaker 6: That's really nice to you, Doc, I mean very nice.
Speaker 6: So a lot of people don't realize this, but Doc
Speaker 6: does a lot of that beyond the scenes. Three O
Speaker 6: three seven one three A two five five three zero
Speaker 6: three Martino, Who's been waiting the longest. Gabriel, Gabriel, Gabriel,
Speaker 6: What is going on? Nichols Audio Repair? What is that?
Speaker 24: Oh, miss Martino?
Speaker 19: Actually Nichols Auto Repair.
Speaker 7: Auto repair? Okay, keep going.
Speaker 6: What happened?
Speaker 3: Man?
Speaker 24: So their mechanics shop, it's natural shop, been around for
Speaker 24: a while. I think I don't think the original owner
Speaker 24: still owns it. I think some person who got it.
Speaker 24: His name is James, and I'm not fully sure about this.
Speaker 19: One of the guys.
Speaker 24: Working there is probably to say he purchased it the
Speaker 24: previous person.
Speaker 7: How long ago do you believe they purchased it? Do
Speaker 7: you have any idea?
Speaker 8: I have no clue.
Speaker 7: All right, So what happened?
Speaker 6: You brought your car there?
Speaker 24: Yeah, I'm a Silverado So I started a small electrical
Speaker 24: contracting company's plenty three March. So it's a it's a grinds, right,
Speaker 24: So that the vehicle that I bought to his shop
Speaker 24: was my workforse my only one sure, and so I
Speaker 24: took it in there because I had a service for
Speaker 24: a little drive message pop upon the control center and
Speaker 24: that message when I took it to the dealership, they
Speaker 24: said I needed a bunch of stuff. Cost a bunch
Speaker 24: of money.
Speaker 6: How much did the dealer ship quote you for everything?
Speaker 6: Out of curiosity?
Speaker 24: I think it was over five k okay. Oh, and
Speaker 24: Nichols was our neighborhood shop for where I was living.
Speaker 6: I get it, so you brought it over there. They
Speaker 6: they looked at it, and I assume they did some work.
Speaker 6: Is that part correct?
Speaker 8: Yeah?
Speaker 6: All right, I got you. I gotta take this break.
Speaker 6: I promise you're the next button I hit coming back
Speaker 6: from this three zero three seven one three eight two
Speaker 6: five five one line open three oh three Martino.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com. You don't pay a cent until you're content.
Speaker 14: Time for an insurance check up free, no obligation. In comparison,
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three seven
Speaker 14: to seven to one help. You'll think you're his only
Speaker 14: customer when you choose Frank durand the Really state Man
Speaker 14: dot com to list your home with Remax Alliance three
Speaker 14: oh three nine two zero sixteen twenty two.
Speaker 1: Ripped News.
Speaker 23: You don't have come.
Speaker 4: In just as fast as we can show the shooter
Speaker 4: is gonna help coming.
Speaker 5: This is the Troubleshooter Show now, Tom Martin, welcome, Welcome
Speaker 5: to the only show.
Speaker 7: If it's kind, I hope you're staying warm today.
Speaker 6: We are here in studio, but we are here to
Speaker 6: help you, whether you're war more cold, three oh three Martino,
Speaker 6: you can join. And now I got one line open,
Speaker 6: and I got a little update to say in a second.
Speaker 6: But on top of that, you know, over three hundred
Speaker 6: million dollars we've recovered in cash, merchandise exchanges, refunds directly
Speaker 6: due to this show. You know, Tommy, you've boy's been
Speaker 6: doing it forty five years, just here in Denver, longest host,
Speaker 6: long host on the airways with the same show. That's
Speaker 6: pretty remarkable. Here's the bottom line, though, If you need help,
Speaker 6: one line open three zero three seven one three eight
Speaker 6: two five five three oho three Martino, and please always
Speaker 6: feel free just to email us at help at troubleshooter
Speaker 6: dot com. We want to help you. Now, speaking of help,
Speaker 6: we had a caller last hour that's going to serve
Speaker 6: interrogatories to a bad guy.
Speaker 7: A guy's name is Andrew, and he is a bad guy.
Speaker 6: He basically did twenty six or twenty eight hundred dollars
Speaker 6: worth of damage to her car, and she got a judgment.
Speaker 6: Now she's got to serve interrogatories. And for people that
Speaker 6: don't listen to the show all the time, basically what
Speaker 6: that is. After you get a judgment, you got to
Speaker 6: get paid, so you got to know where the money is,
Speaker 6: so you serve them interrogatories. And it asked for all
Speaker 6: kinds of financial information. Do you own property? What property
Speaker 6: do you own? Different bank accounts, pretty much you name it,
Speaker 6: it listed there. So she was literally going to serve
Speaker 6: them today at what she thought was his employer and
Speaker 6: what was it called?
Speaker 2: Again?
Speaker 6: Who was the employer?
Speaker 11: A KMG Metal Fabrication.
Speaker 6: So in long mind, yeah, we basically just called over
Speaker 6: there to see if he still worked there. And what
Speaker 6: do you find out when you when they called you
Speaker 6: back over break there both the owner was.
Speaker 12: Very nice, called me back, said he just didn't work out,
Speaker 12: wasn't doing a good job, and he fired him three
Speaker 12: months ago. Got it, and he said he would try
Speaker 12: to dig up his cell phone for us.
Speaker 6: You know, I just want to warn people out there
Speaker 6: about this guy. This guy is not a good guy.
Speaker 6: This is the kind of guy we just want out
Speaker 6: of Colorado. Honestly, I mean, go to Kansas, go to
Speaker 6: New Mexico, go to Now I got a daughter in Wyoming.
Speaker 6: Don't go to Wyoming. Go go somewhere else, bro, I mean, really,
Speaker 6: we don't need your type here, Andrew.
Speaker 7: I'm still looking at this mug shot of him.
Speaker 6: This is going back to twenty sixteen, assault, criminal mischief,
Speaker 6: driving under restraint. He had a domestic violence issue. He
Speaker 6: is a registered sex he's been in trouble for not registering.
Speaker 6: I mean, this guy's bad news. And he's got a kid.
Speaker 6: I guess I'm shocked at our system allows people to
Speaker 6: have children that you know, basically break all these laws
Speaker 6: and have to be a registered sex vender. Imagine that.
Speaker 6: Imagine being his kid. I assume, like a lot of times,
Speaker 6: you can't even have friends over. I mean, I don't
Speaker 6: know how that works. It's just a bad deal. But
Speaker 6: he advertises all the time on Facebook Messenger, is you know,
Speaker 6: basically a shade tree mechanic. And he's just not a
Speaker 6: good guy. Andrew Pfeiffer. Andrew Pfeiffer, he's probably about thirty
Speaker 6: three now, yeah, about thirty maybe thirty one. This is
Speaker 6: eight years ago. Six feet tall, one hundred and seventy
Speaker 6: five pounds, brown hair, brown eyes, and Suzanne looked up
Speaker 6: his criminal history and man, this is not a good guy.
Speaker 7: What were you saying, Susann, I know.
Speaker 11: He's just he's he's a bad dude for sure.
Speaker 9: Mark.
Speaker 6: Yeah, just if you see, just don't do business with him,
Speaker 6: I mean a minimal don't.
Speaker 12: Do business with our listeners need to go to the
Speaker 12: referral list good mechanics, not Facebook, Marketplace or next door.
Speaker 6: Yeah, referral lists. They're all background checked, and you know,
Speaker 6: basically we hold a lot of control over them. They're
Speaker 6: good people. Now, Gabriel we were talking to last hour.
Speaker 6: He brought his vehicle to Nichols Auto Repair and they
Speaker 6: gave him an estimate. He first brought it to the dealer,
Speaker 6: The dealer hit him with a pretty big dollar estimate.
Speaker 6: He decided to go local, to a local shop. He
Speaker 6: went over to Nichols Auto Repair and dropped it off
Speaker 6: and basically that's where we left off. So Gabriel take
Speaker 6: it from there. Gabriel, we might have to come back
Speaker 6: to him. I don't know what's going on there. Oh
Speaker 6: I'm here, Okay, go ahead, man, So let's take it
Speaker 6: from there.
Speaker 24: Okay, So I dropped it off with the service quote.
Speaker 6: I lost you again. Man, you're doing something. You're going
Speaker 6: back and forth from bluetooth. Ah, darn it, that's right,
Speaker 6: get them back. It's not a big deal. Three oh
Speaker 6: three seven, two, five to five. Paul, uh this is
Speaker 6: a damn interesting question. What is it?
Speaker 8: Yeah, Mark, I have an idea for a new word
Speaker 8: or when somebody's been scammed or something's all screwed up.
Speaker 7: Yeah so like uh so, for example, like bamboozled.
Speaker 8: Yeah, well, it would be after the mask guy fauci.
Speaker 8: Instead of being screwed up, it would be it's all
Speaker 8: foucied up, where you got founched.
Speaker 7: You've got fouched.
Speaker 10: I don't.
Speaker 6: I don't see that happening. You got fouched. I could
Speaker 6: see that if they if they slammed a mask on you.
Speaker 6: But you want to know how you can actually make
Speaker 6: that happen.
Speaker 8: Paul, Well, I just thought maybe you could start you stuff.
Speaker 8: People calling on your show is pretty foust up A
Speaker 8: lot of times, you know a stuff.
Speaker 6: You know what I would do, though, and I'm being serious,
Speaker 6: Doc tell him how, or tell the audience how someone
Speaker 6: literally gets a wordy work you.
Speaker 10: Have to do is you have to send it for
Speaker 10: the Merriam Webster's you send it to the editors for
Speaker 10: the OED which is the Oxfit English Dictionary. They have
Speaker 10: an online form which you can submit, but in both
Speaker 10: cases that you submit it to the editors and they
Speaker 10: check for certain criteria such as widespread use, whether it's
Speaker 10: going to be continuous, in other words, do they think
Speaker 10: it's going to be used in the future, how frequently
Speaker 10: is it used, is it similar to other words? And
Speaker 10: you have to have citations of when it was used,
Speaker 10: how frequently it's used. So it's a very difficult process.
Speaker 25: But ultimately the editors editors are the ones that choose,
Speaker 25: and it's very difficult to have a new word unless
Speaker 25: it's been in use for quite some time to get
Speaker 25: into the dictionary.
Speaker 6: I like that now, of course, I'm sure this guy
Speaker 6: was calling in Jess, but I do like that it's
Speaker 6: all fouched uff.
Speaker 15: Well, you don't even really believe in new dictionaries, do you, Mark.
Speaker 15: I kind of learned that over playing scrabble with you recently.
Speaker 6: So what she's referring to is reacitating what year is
Speaker 6: the dictionary.
Speaker 15: In nineteen ninety six, So we use.
Speaker 6: A nineteen ninety six grabble dictionary, and I think that's
Speaker 6: the vacual. I don't like these new foubled words, like well, okay,
Speaker 6: what's the new word? My kids use the word.
Speaker 19: Riz?
Speaker 6: Yeah?
Speaker 7: Riz?
Speaker 6: You think that's actually in the new Scrabble dictionary.
Speaker 7: Riz.
Speaker 6: That's the stuff I mark.
Speaker 15: I just wanted to use the current, you know, latest
Speaker 15: app dictionary, but you had to go and I used
Speaker 15: the nineteen ninety six dictionary like nothing has changed.
Speaker 6: Learn scrabble on the nineteen ninety six dictionary to.
Speaker 10: Use this grabble dictionary. No question?
Speaker 6: Do you play?
Speaker 10: Oh yeah, I'm great.
Speaker 6: I love scrabble. We'll have to have a scrabble a week.
Speaker 6: I bet you're pretty good at it. Actually, you know
Speaker 6: what he starts? Okay, do you do any of you do?
Speaker 6: Words with friends? I don't used to, but not anymore.
Speaker 6: Are not words with friends? I'm sorry, that's not what
Speaker 6: I meant. Wordle, wordle hold on? Have you ever played word?
Speaker 11: Played it?
Speaker 26: So?
Speaker 6: Wordle? Basically you've got five tries or six six. You
Speaker 6: get six tries to guess a five letter word. So
Speaker 6: you start with a word, and generally you would want
Speaker 6: to start with like a peer an S or an
Speaker 6: E or an A vowels do a D I EU.
Speaker 7: That's what he starts with everything four vowels.
Speaker 6: I know why. It's just almost like cheating. I think
Speaker 6: more people start with that than anything else. So do
Speaker 6: you do connections doc I have in the past. Yes,
Speaker 6: I like connections that really gets your mind going, all right,
Speaker 6: I have like.
Speaker 10: A two hundred word uh continuous. You say I haven't
Speaker 10: got word of wrong in ages.
Speaker 7: Oh that's pretty cool. Well, you know why.
Speaker 10: Because there are certain things that you know, you know,
Speaker 10: there are certain things in English, but with.
Speaker 6: Six tries you almost should get it every time. I mean,
Speaker 6: I'm not saying the only time it gets really weird.
Speaker 6: First of all, I hate and I can't believe we're
Speaker 6: talking about Whordle, but I hate when they have the
Speaker 6: same letter twice.
Speaker 7: That kind of drives me crazy.
Speaker 10: Well, you have to know that about Wortle.
Speaker 6: Or you get down to the fourth and there's five
Speaker 6: possibilities left, let's say, and you're like, jeez, which one.
Speaker 6: Then you got to start thinking, like the editor or
Speaker 6: are they going to use that? Probably not?
Speaker 10: Well, then you put a word and it has four
Speaker 10: four letters that haven't been used.
Speaker 6: Yeah, all right, three oh three seven one three a
Speaker 6: two five five. We got to take a break. We
Speaker 6: got two lines open, actually three will drop Paul Craig.
Speaker 6: I'll come to you after this. This this is the
Speaker 6: wrapo key, his story. It's absolutely nuts. Three zero three Martino.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com. You don't pay a cent until you're contenth
Speaker 14: time for an insurance check up free, no obligation comparison
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three oh three seven
Speaker 14: to seven to one help. You'll think you're his only
Speaker 14: customer when you choose Frank durand the real estate Man
Speaker 14: dot com to list your.
Speaker 7: Home with Remax Alliance.
Speaker 14: Three oh three nine two zero sixteen twenty two.
Speaker 6: All right, three O three seven one three a two
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Speaker 6: Now let's go to people. You're not gonna believe this one.
Speaker 6: I like dealing Doug, I really do, and I hope
Speaker 6: this works out. He really is a good guy. I
Speaker 6: had the opportunity to sit next to him. He's one
Speaker 6: of the biggest Rocky fans out there for an entire
Speaker 6: baseball game.
Speaker 7: Not long ago.
Speaker 6: I think it was last year, might have been the
Speaker 6: year before, but whatever. We had a great conversation. I
Speaker 6: know one of his store managers or his former store manager's,
Speaker 6: Jim Janacelli, that ran when he owned it, the Colorado
Speaker 6: Springs Dodge and we just never had any issues with him.
Speaker 6: So this guy Craig, and I'm gonna have him tell
Speaker 6: the story real quick. But we've got to do it quick, though, Craig.
Speaker 6: So here's what I really here. Here's what I want
Speaker 6: you to recap as quick as you can. When did
Speaker 6: you drop your vehicle off at a rapp.
Speaker 2: A Hokia October sixteen?
Speaker 6: So think about that, folks, October sixteenth.
Speaker 7: You have an idea how far away it is, and you.
Speaker 6: Dropped it off because you thought you needed a transmission.
Speaker 2: Yeah yeah, but they troubleshooted it. They did a diagnosis
Speaker 2: and they suggest it doesn't need a transmission.
Speaker 6: So basically, you dropped it off because it wasn't getting
Speaker 6: out of if I recall originally it wasn't going out
Speaker 6: of fourth gear no matter what. Correct, So they order
Speaker 6: a transmission, They put it in, and all of a sudden,
Speaker 6: the vehicle will not go out a second gear. Now,
Speaker 6: as crazy as that sounds, so the transmission they put
Speaker 6: in is basically doing the same thing, but in a
Speaker 6: different gear than the one you had in there. Correct.
Speaker 2: Yeah, it was stuck in first gear, so worse.
Speaker 6: Yeah, Okay, at least in fourth gear, you could probably
Speaker 6: move around a little.
Speaker 2: Yeah, I drove it all the way from the north
Speaker 2: side of Denver.
Speaker 6: You know, Yeah, I got you. But it's basically doing
Speaker 6: the same thing. It's stuck in the gear and it
Speaker 6: won't exit. Then they say, hey, by the way, it
Speaker 6: wasn't the transmission.
Speaker 7: You need a computer? Was that correct? Or was it
Speaker 7: the wiring harness?
Speaker 2: Well, they said it could be the the PM or
Speaker 2: the PC.
Speaker 7: Yeah, but what did they sell you next?
Speaker 2: They started throwing parts and I said, I can't afford that.
Speaker 2: I don't have the money for that.
Speaker 7: I so wait a minute, are you telling me?
Speaker 6: And I think you've told me this before, but this
Speaker 6: just hit me a little different. So they said it
Speaker 6: could be the ECM, the PCM, or something else. And
Speaker 6: but but they had no way of diagnosing which one.
Speaker 2: Well, they had their lead mechanic quit.
Speaker 6: So, hey, do me a favor. Get Jet thick on, Kelly.
Speaker 6: I really want to get Jeff thick On. But Craig,
Speaker 6: let me continue this while we're getting Jeff up. So
Speaker 6: what happens is they sell you what What was the
Speaker 6: next thing they put on your invoice?
Speaker 7: You have a transmission that didn't fix it? Now you
Speaker 7: have what.
Speaker 2: They put in a used PCM that didn't work, They
Speaker 2: put in a new PCM that didn't work, They did
Speaker 2: a flight cast, blah blah blah, just a bunch of stuff.
Speaker 2: I'd say, most time my car's been there, it's not
Speaker 2: been in the shop, it's been sitting in the parking
Speaker 2: lot because no one knows what.
Speaker 6: Okay, So they put a computer in that didn't fix it.
Speaker 6: So what did they do next? They did a transmission,
Speaker 6: They did a computer. It still isn't working. So what
Speaker 6: happened next?
Speaker 2: So in the meantime, the belt went up another sixty
Speaker 2: five hundred, including the fifteen hundred that I already paid
Speaker 2: for the transmission.
Speaker 6: That was kind of money down, so they would order
Speaker 6: the transmission.
Speaker 2: Yeah, I had to pay fifteen hundred for the part
Speaker 2: or they wouldn't.
Speaker 6: Yeah, I got you. So I understand that I find
Speaker 6: crazy to begin with anyhow. But so now we've got
Speaker 6: sixty five hundred bucks and literally you're in the same
Speaker 6: spot is when you dropped it off.
Speaker 2: Yeah, but let me let me jump to the punch here.
Speaker 6: No, I don't want you to jump. I just don't
Speaker 6: want you to jump to the punch because there's people
Speaker 6: that haven't heard how crazy this story is.
Speaker 7: So what was the next thing that happened.
Speaker 6: I thought there was a wiring harness or something involved,
Speaker 6: but I could have that mixed up.
Speaker 2: Yeah, no, no, they checked at the wiring all that,
Speaker 2: and they did a fight test and they said, well,
Speaker 2: we're having our the thirteenth of December. They said, we're
Speaker 2: having our engineer come in and then the next day
Speaker 2: from Kia. Yeah yeah, they're top top dog engineer yep,
Speaker 2: main office or whatever, and but he won't be able
Speaker 2: to come till January second, like three weeks later.
Speaker 6: Okay, so fine, January second has come and gone. Did
Speaker 6: he ever get out there?
Speaker 8: No?
Speaker 2: No. Then they sent me a message and said, the
Speaker 2: engineers told us that the rebuilt transmission we put in
Speaker 2: must be bad, so we're going to put another one.
Speaker 7: And when did they tell you that? Round the second.
Speaker 2: They yeah they yeah, yeah, okay.
Speaker 6: So so now we're here on the ninth. Did they
Speaker 6: get another transmission and put it in?
Speaker 13: Yes?
Speaker 7: And what happened where we at today?
Speaker 2: They sent me a message today. Let me pull it
Speaker 2: up on my phone here.
Speaker 7: Oh my god, I can't wait to hear what they
Speaker 7: had to say.
Speaker 2: Well, I mean, I'm I'm dumbfounded. But they said, hey, Craig,
Speaker 2: they said, the transmission is being installed today. That was Tuesday.
Speaker 2: We'll keep you posted ring around the Rosie for almost
Speaker 2: seven days. It'll be three months. They sent me a
Speaker 2: message two days later, which was or no. They sent
Speaker 2: me yeah, two days later today and they said, hey, Craig,
Speaker 2: vehicle is fixed. Finally, the remaining total is three thousand
Speaker 2: and six dollars.
Speaker 7: And how much have you paid him so far?
Speaker 6: Originally originally how much was it going to be for
Speaker 6: the transmission. So what is the justification of the more money?
Speaker 2: I don't know. That's why instead, I wanted to talk
Speaker 2: to you first before I called up.
Speaker 6: Yeah, you know what, and they've had the vehicle three months.
Speaker 6: I'm going to make a call to the service manager.
Speaker 6: In fact, I'm going to have Suzanne. I'm going to
Speaker 6: give you the information. I really want to talk to
Speaker 6: the service manager. I haven't dealt with him yet. Andy
Speaker 6: knows him very well. Brella says he's a good, honest guy,
Speaker 6: and we're going to get through to him that this
Speaker 6: is absurd. It turned out to be they they sold
Speaker 6: you a bum transmission. Then they chased it for three months.
Speaker 6: Now they want more money because what a parent. It
Speaker 6: seems like they were inapt.
Speaker 2: Now they're saying, we may have to put in another
Speaker 2: new PCM. So that's why I think they knocked it
Speaker 2: up in their fifteen hundreds.
Speaker 6: Well, I don't care about that, because I think your
Speaker 6: original PCM was fine because when they changed out the PCM. Okay, listen,
Speaker 6: I got Jeff thick up. I got to take this
Speaker 6: break hold on man. I want you to stay there, Jeff.
Speaker 6: I'm going to come back to you and ask you.
Speaker 6: And basically, here's what I'm going to ask Jeff. I mean,
Speaker 6: they're saying the service advisor basically told them, we don't
Speaker 6: know if it's the ECM, the PCM and something else
Speaker 6: some other m and they threw apart at it. And
Speaker 6: my understanding back in my day when I had the
Speaker 6: Goodyear stores, if I bought a PCM from a dealership
Speaker 6: and it was programmed to the event, I own it.
Speaker 6: I mean pretty much, I own it. I don't know
Speaker 6: how the dealerships work. That could be different. I'm just
Speaker 6: curious what I'm curious of this. You put a transmission in,
Speaker 6: it doesn't work. You put a PCM in it still
Speaker 6: does the same thing. So now why would this guy
Speaker 6: have to pay for a PCM period. It doesn't make
Speaker 6: sense because ultimately they're telling them it was a bad transmission.
Speaker 6: I just don't get it. I want to talk to
Speaker 6: Jeff Thick after this, and would a transmission itself make
Speaker 6: itself stuck in a gear like fourth gear or first gear?
Speaker 6: Remember his original problem stuck in gear? They put in
Speaker 6: the rebuild transmission problems stuck in gear. It's crazy.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com. You don't pay cent until you're content. Time
Speaker 14: for an insurance checkup free, no obligation. In comparison, call
Speaker 14: Compass Insurance paying too much your coverage at dozens of
Speaker 14: insurance companies find out now three o three seven to
Speaker 14: seven to one help. You'll think you're his only customer
Speaker 14: when you choose Frank durand the real estate Man dot
Speaker 14: com to list your home with Remax Alliance three oh
Speaker 14: three nine two zero sixteen twenty two bad.
Speaker 6: I'm looking at h these fires. Listen. I do want
Speaker 6: to get our insurance expert on Not right now, Kelly,
Speaker 6: because we've got other stuff we're cooking, but I want
Speaker 6: to get them on next hour for sure, So maybe
Speaker 6: line Brian up for a first break. But I'm reading
Speaker 6: stuff like they're trying to pass along California or they're
Speaker 6: thinking about it now, they're going to force insurance carriers
Speaker 6: to do something. I mean, I wonder two things. One
Speaker 6: is it possible this is going to be another bailout?
Speaker 6: And then the curious part is this would be under Trump?
Speaker 6: Is Trump going to bail out California? I mean, I
Speaker 6: just don't know the answer to that. I don't know
Speaker 6: what a bailout looks like when we have so many
Speaker 6: people either no insurance or the insurance companies simply don't
Speaker 6: have enough money. So I want to find out if
Speaker 6: most of these big companies are reinsured by Lloyd's of London,
Speaker 6: how that works, and is there a cap generally.
Speaker 7: On those policies.
Speaker 6: But I think we're looking at the largest the largest
Speaker 6: claims ever in history, in the history of not just
Speaker 6: his country, in the history Mark You don't think.
Speaker 15: Biden will bail them out or bail the insurance companies
Speaker 15: out before, well.
Speaker 7: Nothing, there's no time for this.
Speaker 6: Absolutely that the way California has killed its resources and
Speaker 6: the water issues going in and I think that one
Speaker 6: mayor which he killed seventeen million dollars off the budget.
Speaker 7: How many months ago was that, doc?
Speaker 10: I'm not sure, but I know it was seventeen million.
Speaker 6: Seventeen million off the fire department budget within the last what.
Speaker 16: Kealteen and a half when it was just let me verify,
Speaker 16: I believe.
Speaker 17: It was a few months ago.
Speaker 6: Okay, now I want to go to Jeff vic. Jeff,
Speaker 6: this is just crazy as hell. He drops his vehicle off,
Speaker 6: and I know you have. I went down with him
Speaker 6: to the dealership months ago. I figured this would be
Speaker 6: so done and over, but now here's what ultimately happened.
Speaker 6: He's finally ready to pick his vehicle up. They want
Speaker 6: forty two hundred bucks or whatever it is. Originally it
Speaker 6: was only going to be thirty two. But here's the deal.
Speaker 6: He brings in his vehicle and basically they say it's transmission,
Speaker 6: and they put a transmission in.
Speaker 7: It does not fix it.
Speaker 6: But here's here's the difference between his transmission and the
Speaker 6: one they put in. His was stuck in fourth gear.
Speaker 6: The one they put in was stuck in first gear.
Speaker 6: So then they decide it's a computer problem. So they
Speaker 6: sell them a PCM, but ultimately it doesn't look like
Speaker 6: they did, but I don't know if they did or
Speaker 6: not because of the pricing. So the PCM doesn't fix it.
Speaker 6: So then they try everything else. It's been there three months,
Speaker 6: and then finally, finally they say, oh, it must be
Speaker 6: the transmission we put in was bad. So they go
Speaker 6: back in and basically put in another transmission. Now they
Speaker 6: say it's ready to go. Here's what I'm afraid of,
Speaker 6: and tell me tell I want your thoughts, but I
Speaker 6: want you here's my fear. One. If they're charging them
Speaker 6: for the computer, I think that's absolute BS and I'm
Speaker 6: going to try to fight with them there. But I
Speaker 6: don't know how you. I don't know how you would
Speaker 6: prove it's the old computer, the new computer whatever. But
Speaker 6: more importantly, I'm starting to wonder if it was the
Speaker 6: PCM only and they put in the transmission and that
Speaker 6: was really never the problem, or it was a different
Speaker 6: problem that they're not even mentioning. I'm starting to wonder
Speaker 6: if he needed a PCM a transmission, I don't know
Speaker 6: what the hell he needed. How would we possibly Is
Speaker 6: it possible for you to look at it and see
Speaker 6: what they actually did to fix it. I know that
Speaker 6: sounds insane, but give me your thoughts on all this.
Speaker 26: If all those new parts are still hanging on the card,
Speaker 26: then there's no way I can backtrack that. And I
Speaker 26: can say that, yes, they put in a PCM. I
Speaker 26: can say yes they put in a transmission. I can
Speaker 26: say that yes they changed the vehicle speed septort, but
Speaker 26: without the old parts to compare and to pass, there's
Speaker 26: no way for me.
Speaker 19: To validate that.
Speaker 6: And why do you think it would take a reputable dealer.
Speaker 6: I mean, we get very little complaints over deal in
Speaker 6: dug Store, but a rap Okia, why do you think
Speaker 6: it would take three months to figure this out? They
Speaker 6: just the technician was inept, right, I mean, really, what
Speaker 6: else could it be?
Speaker 26: It could be partially and it could also partially be
Speaker 26: because I mean, those parts are not easy to get
Speaker 26: your hands on.
Speaker 6: Right now, we just no, but they think about it.
Speaker 6: They got the parts quick. Once he said okay, I
Speaker 6: guess I'll get the PCMs.
Speaker 26: On him, then I've been a whole heartedly. No, it's
Speaker 26: not taking three months. You know, if he had a
Speaker 26: transmission put in there, and then once they put it in,
Speaker 26: they had a new problem. Well, logic stands the reason
Speaker 26: you go back to the last point of repair and
Speaker 26: you know with either that transmission or something wrong with
Speaker 26: the installation.
Speaker 6: Well, and then let me ask you this, just a
Speaker 6: little detective work here. If you're stuck in fourth gear
Speaker 6: on your original one, it just like boom happened. It
Speaker 6: wouldn't shift, just just like that. And then they put
Speaker 6: that in and they're stuck in first gear. To me,
Speaker 6: that's the same problem, different gear. But could a computer
Speaker 6: cause that? And if it could cause it, I mean why.
Speaker 6: But then the other question is could a bad transmission
Speaker 6: cause that?
Speaker 26: Well, bad transmission definitely could. If there's a problem inside
Speaker 26: the transmission, you have the computer senses, it'll go into
Speaker 26: limmode and I'd have to check up. Put be fourth gear?
Speaker 26: I think it's third gear on the key Is that
Speaker 26: at defaults? Basically it shuts off.
Speaker 6: All that You can move it.
Speaker 26: Yeah, so you can move it. You'll got diverse and
Speaker 26: you'll get a single forward gear. You can get it
Speaker 26: into a all a repair shop and get it take
Speaker 26: a look at and get it taken care of. It
Speaker 26: may or may not be a big problem. It could
Speaker 26: be a censory, so.
Speaker 6: It literally could have been the computer or the transmission itself.
Speaker 26: Well, if everything transplanted the way you said it did,
Speaker 26: and the final repair was that second transmitter, I gotta say.
Speaker 8: It was the transmit.
Speaker 26: You know, at very least the second transmission was no good.
Speaker 2: Well, so then it's just a problem.
Speaker 6: It's basically ironic, if you will, that both times it
Speaker 6: was stuck into gear. So you're saying, why would a
Speaker 6: brand new or rebuilt transmission be stuck in first gear.
Speaker 26: If you have something that's not getting good connections, so
Speaker 26: it's not being given a command to shift. The computer
Speaker 26: doesn't have enough information in order to schedule that.
Speaker 6: See, that's what scares me about this at this point,
Speaker 6: because they've had it so long and they've thrown so
Speaker 6: many parts at it, and you're telling me, yeah, there's
Speaker 6: no way we're going to figure out what literally fixed
Speaker 6: it because they're all new parts.
Speaker 26: Well, but what do they claim and fixed it?
Speaker 6: Well, Craig, what they're claiming fixed it was the last transmission.
Speaker 7: I just absolutely, Jeff, call right back, please. I hit
Speaker 7: I went over to him and I hit that.
Speaker 6: But they're basically, Jeff, I'm sure he's listening on the
Speaker 6: radio the last transmission, right, Craig, they're saying it's ready
Speaker 6: to go right now.
Speaker 2: Yeah, yeah, they replaced transmission.
Speaker 6: And you have you looked at the invoice yet? Can
Speaker 6: you send me a copy of what they want to pay.
Speaker 6: That's what I want. Send me an invoice right now.
Speaker 6: Call them up, say you want a copy of the invoice. Okay,
Speaker 6: I want to see what they're charging you for. Hold on, Craig,
Speaker 6: I'm serious. I don't want to I don't want to
Speaker 6: go any further.
Speaker 7: With you right now. To you get me that invoice?
Speaker 6: Is that Jeff? Let me talk to him. Hey, Jeff,
Speaker 6: I got to go to break. But it was the transmission,
Speaker 6: so they said the transmission they put in was no good.
Speaker 26: Well then, quite frankly, then all he should be charged
Speaker 26: for is the transmission of the installation.
Speaker 6: Yeah, I'm going to look at I told him to
Speaker 6: get the invoice. I want to see what they're charging
Speaker 6: him for. The problem is, originally they were going to
Speaker 6: charge them thirty two hundred bucks for the rebuild transmission.
Speaker 6: Does that sound like a normal price or what to
Speaker 6: you on a transmission that total parts in labor?
Speaker 9: Yep?
Speaker 7: For that one on a little Kia.
Speaker 6: All right, what'd you.
Speaker 12: Say, Jeff? I just have a quick question. Is it
Speaker 12: possible it could be just the faulties shifting selenoid? I
Speaker 12: think the transmits the first transmission is probably okay.
Speaker 26: Well that's well, we'll never know because you can't test
Speaker 26: a way.
Speaker 6: That's my fear, though, Bo is like, we we have
Speaker 6: no idea what was really wrong with it, and I
Speaker 6: don't have faith in that mechanic at all.
Speaker 12: I think it could just be the selenoid just keeping
Speaker 12: it in fourth gear. But you're right, it's too I mean.
Speaker 6: It's too late that his original transmission, I guarantee has
Speaker 6: already been sent somewhere to get rebuilt. Wuldn't you say this?
Speaker 23: No matter?
Speaker 6: That was two transmissions ago. Tray plus that's two transmissions ago. Okay, yeah,
Speaker 6: I mean it's crazy. I want to see that invoice. Greg. Hey, Jeff,
Speaker 6: Jeff Vick Kimber transmission. Listen, you need a transmission. Not
Speaker 6: only does he have like the best pricing around, but Jeff,
Speaker 6: Jeff will give you different options.
Speaker 7: He'll tell her to part, they'll tell you what it needs.
Speaker 6: He does a lot of work for different municipalities and
Speaker 6: all he does is transmissions. I mean, if it's in
Speaker 6: there and you need breaks or something, he'll tell you
Speaker 6: he can do stuff like that, but really it's a
Speaker 6: transmission shot. They rebuild them right there. They're extremely good
Speaker 6: at what they do, and their pricing is great. Warranties,
Speaker 6: great transmissions Denver dot com three oh three six nine
Speaker 6: three fourteen hundred. Any transmission questions three oh three six
Speaker 6: nine three fourteen hundred. Rob's got a question on Tabor
Speaker 6: after this, and that's about it.
Speaker 14: Hold tight, go with a sure thing Denver's best roofer
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Speaker 14: you're content. Time for an insurance check up free, no obligation.
Speaker 14: In comparison, call Compass Insurance paying too much your coverage
Speaker 14: at dozens of insurance companies find out now three oh
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Speaker 6: Help.
Speaker 14: You'll think you're his only customer when you choose Frank
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Speaker 14: home with Remax Alliance three oh three nine two zero
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Speaker 6: All right, three oh three seven one three A two
Speaker 6: five five three zero.
Speaker 7: Three Martino, we've got another hour coming up.
Speaker 6: We're gonna get Brian Burns up for somebody from Compass insurance.
Speaker 6: I've got a lot of questions about these fires and
Speaker 6: how the insurance is going to work out. I mean,
Speaker 6: I don't even know if the money's going to be
Speaker 6: there to cover what happens if everybody pulls out of
Speaker 6: the state. I just got so many questions, and I
Speaker 6: I was asking people, and I'm being serious. We were
Speaker 6: talking back. You know, Reagan was a governor there, Schwarzenegger
Speaker 6: was a governor. Now they were Republican. But really I
Speaker 6: don't find them. I don't find them like what people
Speaker 6: would say far right by any means, when did California
Speaker 6: Maybe people that have lived there, Kelly, you lived there,
Speaker 6: But I will talk about this next hour with Brian.
Speaker 6: But I'm curious why, First of all, why did it
Speaker 6: go so far left? When all of a sudden you
Speaker 6: had crime out there that they didn't do anything with.
Speaker 6: You could steal up to a thousand bucks or something.
Speaker 16: Yeah, it went really downhill, very quick, but it was
Speaker 16: a slow down.
Speaker 7: Hell God, but all.
Speaker 6: Of a sudden you wake up, like in the past
Speaker 6: couple of years and over COVID, you can't believe what's
Speaker 6: going on out there.
Speaker 16: Well, and it started really before that with all of
Speaker 16: the Democratic rush.
Speaker 7: When did you move from there?
Speaker 15: Two?
Speaker 6: Yeah, that's I'm gonna quiz you on that. But hey, Rob,
Speaker 6: what is going on? What's your question on Tabor?
Speaker 2: Yeah?
Speaker 13: Mark, is there going to be a favor refund this year?
Speaker 7: I would assume, so I don't remember them getting rid
Speaker 7: of it.
Speaker 13: I heard some rumors earlier that are good.
Speaker 24: Asked governor diverted some of that money away and then
Speaker 24: we possibly wouldn't be able to get it.
Speaker 6: And I don't know. I haven't heard anything.
Speaker 24: And I have one more question.
Speaker 7: Well, we can ask one of our accountants. They're going
Speaker 7: to know. But I can't imagine we're not going to
Speaker 7: get a table refund this.
Speaker 19: We're going to try and shuffle it around for the
Speaker 19: property taxes.
Speaker 6: But I don't think that happened. It didn't pass right, Yeah,
Speaker 6: I mean, I'm pretty sure we're going to get a
Speaker 6: table refund, but go ahead. What was the other thing?
Speaker 1: The other thing is that lovely Lauren Bobert.
Speaker 24: This is her third term, so that bitch, just excuse me,
Speaker 24: actually going to get a pension for.
Speaker 19: The rest of her life after she's out office.
Speaker 6: I would assume so just like all of them, just
Speaker 6: like everybody in Congress, it voted for Obamacare. They're not
Speaker 6: even on Obamacare, but they have health for the rest
Speaker 6: of their lives. So yeah, Rob, she is.
Speaker 14: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 14: dot com.
Speaker 6: You don't pay a cent until you're.
Speaker 14: Contenth time for an insurance checkup free, no obligation. In comparison,
Speaker 14: call Compass Insurance paying too much your coverage at dozens
Speaker 14: of insurance companies find out now three O three seven
Speaker 14: to seven to one help. You'll think you're his only
Speaker 14: customer when you choose Frank durand the real estate Man
Speaker 14: dot com to list your home with Remax Alliance three
Speaker 14: oh three nine two zero sixteen twenty two.
Speaker 6: News need you don't have.
Speaker 7: As fast as we can.
Speaker 4: Shooter's gonna help coming man.
Speaker 7: This is the Troubleshooter Show.
Speaker 6: No Tom Martino, all right, welcome to the show, the
Speaker 6: only show of It's kaid. We're here to solve problems,
Speaker 6: answer questions, take complaints.
Speaker 7: We do have open lines.
Speaker 6: For the first time anything you've been ripped off taking
Speaker 6: advantage of We want to hear from you. We were
Speaker 6: talking about all kinds of stuff during the break. You
Speaker 6: should always, and I mean really truly join us on YouTube.
Speaker 6: It is a show within this show, I think kind
Speaker 6: of like Seinfeld. It's kind of a I don't even
Speaker 6: know how to put it. We just talk about certain
Speaker 6: things that we simply can't talk about over our wonderful airways.
Speaker 7: We just can't. Deputy Doc, do you have any updates?
Speaker 6: By the way? Three oh three Martino three oh three
Speaker 6: seven one three two five five no updates their Deputy Bow,
Speaker 6: what do you got cooking anything in the hopper?
Speaker 12: I've got four cases, but no positive developments to bring
Speaker 12: to air yet.
Speaker 6: No positive developments. What are you sitting on your tush?
Speaker 14: Yeah?
Speaker 12: I want them to turn into positives instead of negative,
Speaker 12: So I got to keep working.
Speaker 6: At We're gonna have Brian Burns with Compass Insurance on
Speaker 6: is a guest here in a little bit. I am
Speaker 6: just I'm looking at the devastation of these fires, and
Speaker 6: anybody that's looked at the news, I have a feeling
Speaker 6: this is really really bad. And what I mean by
Speaker 6: that is the largest damage ever period. It's absolutely crazy.
Speaker 6: Now the flames are coming up towards like some kind
Speaker 6: of communication thing or something. But the reason I want
Speaker 6: to have Brian Burns on is I'm trying to figure out, well,
Speaker 6: there's going to be a bunch of people that had
Speaker 6: no insurance whatsoever. There's no doubt about it. What I
Speaker 6: heard one of the people talking about that had no
Speaker 6: insurance on the news is the fact of the matter
Speaker 6: is their house was bought from their parents or their
Speaker 6: grandparents for like one hundred thousand bucks. Now it's worth
Speaker 6: you know, three million dollars. They simply couldn't afford insurance
Speaker 6: for it. And because it's paid off, there's no mortgage
Speaker 6: company you have to appease. So, I mean, there's a
Speaker 6: lot of people that have very there's nothing left but
Speaker 6: ashes and they have no insurance.
Speaker 10: Really sad we but think about the people who who
Speaker 10: built houses, let's say ten and twenty years ago and
Speaker 10: thirty years ago, didn't have the restrictions on building that
Speaker 10: they have now. So if they rebuild, they have to
Speaker 10: rebuild all the new crazy California restrictions.
Speaker 6: That's true, but a lot of a lot of insurance
Speaker 6: if you have insurance basically has you know, code upgrades,
Speaker 6: but some doesn't.
Speaker 16: Well remember also California also put a cap on insurance.
Speaker 17: Not Newsome signed that into law.
Speaker 16: What is a cap They basically California place a cap
Speaker 16: on insurance.
Speaker 17: I'm going to mention that about underinsured Mark.
Speaker 7: That's sad too. These people that.
Speaker 15: Think they're fully covered and they're going to find out
Speaker 15: they're under insured.
Speaker 7: A lot like those Boulder folks.
Speaker 6: Yeah, ninety five percent of the bolder people Brian Burns
Speaker 6: Compass Insurance. Brian, I just want to this isn't our
Speaker 6: typical call to you, but you know, after some of
Speaker 6: the stuff our president has said, and Trump has said
Speaker 6: and other things, actually he is the president as far
Speaker 6: as I'm concerned right now, because I don't hear anything
Speaker 6: from Biden, you know, just real quick, and I know
Speaker 6: there's people cussing me right now, a politics blah blah blah.
Speaker 6: I literally watched him fly out there and they were
Speaker 6: talking about the devastation and the fires. You know what
Speaker 6: Biden said. You can go look it up yourself. It's
Speaker 6: right on YouTube. I'm sure CNN, Fox, Everybody's played it.
Speaker 6: You know what he said. He said, Now for the
Speaker 6: good news, I had a grandson yesterday, great grandson. Think
Speaker 6: about that. I mean, what talk about timing. That's like
Speaker 6: in a wedding, you know, yelling out, you know, you
Speaker 6: know when they say, hey, does anybody in this room?
Speaker 7: Blah blah blah. You know you say I slept with
Speaker 7: her or something.
Speaker 6: I mean, you couldn't. You couldn't come up with the
Speaker 6: worst timing from this guy. I think he thought he
Speaker 6: was somewhere else. But hey, Brian Burns, I didn't mean
Speaker 6: to drag you into that. On the insurance game, I
Speaker 6: want to understand some Let's take a company like all State, Safeco,
Speaker 6: you know, Mutual, anybody, I don't care who it is.
Speaker 6: Do they are they required by law to have reinsurance
Speaker 6: or no? In other words, I know, like during nine
Speaker 6: to eleven, isn't it true that some of the insured buildings,
Speaker 6: the insurance companies simply couldn't come up with the money,
Speaker 6: right right yep? So the government bail out.
Speaker 7: Yeah, literally, the government ended up bailing them out.
Speaker 6: So since then and we had that issue, how does
Speaker 6: it work now? What do regulators say to an insurance company?
Speaker 6: Do you know?
Speaker 19: Okay? So when you are admitted carrier, and you'll hear
Speaker 19: those terms thrown around frequently whenever we're talking insurance, there's
Speaker 19: admitted and then there's excess. Admitted carriers means they're governed
Speaker 19: by the state. There's the insurance commissioner oversees it and
Speaker 19: and so there's specific requirements if you're going to insure
Speaker 19: in the state and you're admitted, So they have requirements
Speaker 19: for reinsurance, but even carriers that are access also have them.
Speaker 19: They just might be different amounts of reinsurance that is required.
Speaker 14: But the.
Speaker 6: Access ones aren't required to have it, but most of
Speaker 6: them do.
Speaker 19: They are required, but they're not required for the same
Speaker 19: regulations of the state because they're not admitted by the state.
Speaker 19: They're not they're not covered in other words, as a
Speaker 19: blanket over the state. The state does not guarantee anything
Speaker 19: out of these out of these insurance companies.
Speaker 6: Give me an idea, Give me an idea of a
Speaker 6: company that would be one or the other, like what
Speaker 6: is all state.
Speaker 19: All states admitted, So you're talking Lloyd's of London would
Speaker 19: be an excess.
Speaker 7: Carriage I basically a reinsure Well, they.
Speaker 19: Do have a reinsurance portion to them, but they also
Speaker 19: have where they just flat out insure. And there's other
Speaker 19: carriers that do the same thing where they're they're non admitted,
Speaker 19: but they are they still have reinsurance. I don't know
Speaker 19: a company doesn't have reinsurance to it.
Speaker 10: So none of these companies are going to go bankrupt
Speaker 10: in California.
Speaker 6: Brian get Truck may know that.
Speaker 19: Well, you know, the one that's the most likely to
Speaker 19: have problems is the Fair Plan, the one that's actually
Speaker 19: you know, the insurance of last resort there in California,
Speaker 19: because I think it's something like sixty percent of the
Speaker 19: companies had non renewed or you know, removed themselves from
Speaker 19: some of these areas where the fires affected, and so
Speaker 19: those people had to go to the Fair Plan, which
Speaker 19: is you know, Colorado is getting a version of this too,
Speaker 19: by the way, Alcornia's version where it's the insurance of
Speaker 19: last resort. So what happens is at least in Colorado,
Speaker 19: I can speak to that because it's coming out here.
Speaker 19: First part of this year is when it will actually
Speaker 19: be available. But I cannot get insurance from anybody. You
Speaker 19: have to have you know, declines from all the standard markets,
Speaker 19: and then you even have to have to have a
Speaker 19: decline from the access market. You can then go to
Speaker 19: this Fair Plan and you can get insurance from there.
Speaker 19: And what it is is where they get the money
Speaker 19: is every admitted carrier in the state is assessed based
Speaker 19: on the amount of premium they write. So if State
Speaker 19: Farm is forty percent of the insurance in Colorado, they're
Speaker 19: having to contribute forty percent of the insurance to this
Speaker 19: to this fair plan.
Speaker 7: But they also get paid for it when someone uses it.
Speaker 6: Well, so.
Speaker 19: The amount that they're going to pay into it is
Speaker 19: not going to be enough to actually cover what's going
Speaker 19: on there. So it's it's basically the way they're getting
Speaker 19: the money is the admitted carriers are being assessed based
Speaker 19: on it, and then it's obviously the premium that is
Speaker 19: generated from this program, and it's not going to be cheap.
Speaker 19: But same thing in California where there's coverages only go
Speaker 19: up to a certain amount. I know in Colorado the
Speaker 19: most it will go up to is seven hundred and
Speaker 19: fifty thousand, So, oh my god, go to cost two
Speaker 19: million to replace the most they can get if you're
Speaker 19: in Colorado. I can't speak to California. The most they
Speaker 19: can get is seven hundred and fifty thousand, but I
Speaker 19: know that it's similar there. There's a cap how much
Speaker 19: the fare plan will offer so.
Speaker 6: And a lot of these people that had to go
Speaker 6: to there, And I would assume one of the big
Speaker 6: one is going to be fire risk, like where I live.
Speaker 6: You know, there's certain carriers that won't touch it because
Speaker 6: of the woods I live in.
Speaker 19: So it's going to mostly be that's kind of the
Speaker 19: idea behind it. But it also could be someone that
Speaker 19: has had multiple claims that they just can't get insurance elsewhere. Well,
Speaker 19: how much more risk?
Speaker 7: How much more would that kind of plan be.
Speaker 6: I mean if it only caps at seven one hundred
Speaker 6: and fifty thousand, I mean that's not much higher than
Speaker 6: the median house in Colorado.
Speaker 7: Now, I mean it is higher, but not much.
Speaker 19: And I don't know because it hasn't come out, I
Speaker 19: don't know what their premiums would be. They do make
Speaker 19: it seem like the premiums are going to be higher
Speaker 19: than what you could find. You know, if if an
Speaker 19: insurance company was at one point writing it, it's going
Speaker 19: to be higher than that, but worse than that, it's
Speaker 19: going to be what's called a DP one, which means
Speaker 19: everything is actual cash value, no other option. You cannot
Speaker 19: get replacement costs on anything, and it's going to be perils.
Speaker 19: There's no liability included, so you're gonna have to go
Speaker 19: elsewhere to get liability.
Speaker 6: So if your couch burns up and all your furniture
Speaker 6: burns up and it's five years old, they're going to
Speaker 6: hand you a twenty dollars bill.
Speaker 7: Basically, you got it.
Speaker 19: No, they're not going to get anything. But it extends
Speaker 19: further than just personal property. I'm talking your actual structure. No,
Speaker 19: I get it, actual cash value. So yeah, it's it's
Speaker 19: not good coverage. And I guarantee you that's what a
Speaker 19: lot of these people you unfortunately have. But they're they
Speaker 19: even they have reinsurance. But the article I was reading
Speaker 19: here today is California's reinsurance was not nearly enough for
Speaker 19: the exposure. That's that's you know, in front of them here.
Speaker 7: Well, of course Trump made a comment.
Speaker 6: Now remember there's a lot of politics in these comments
Speaker 6: going back and forth. You know, he blamed everybody out there,
Speaker 6: but he made a comment that the insurance companies aren't
Speaker 6: gonna have enough money to pay this or he said possibly,
Speaker 6: I mean, do you think that's that's very possible?
Speaker 19: Well, I mean, what are they estimating now fifty billion dollars.
Speaker 6: It was like sixty seventy Okay, yeah, so but that
Speaker 6: was yesterday.
Speaker 10: Hey, I just looked up the fair plan. It's three
Speaker 10: million for residential, twenty million for commercial.
Speaker 6: In California they.
Speaker 19: Have way more. Yeah, so they have three men. Colorado's
Speaker 19: the seven to fifty.
Speaker 10: I know that, right, Well there's is three million and
Speaker 10: twenty million.
Speaker 6: Well, I mean, kat, it's crazy. And then the other thing,
Speaker 6: it's going to be like Boulder, right, no matter what
Speaker 6: these areas when they start to rebuild, because everything's gone,
Speaker 6: lumber's going to be crazy.
Speaker 7: Everything's going to be crazy.
Speaker 19: Yeah, the cost to rebuild is going to skyrocket. And
Speaker 19: like you said, exactly what happened in Boulder, where you
Speaker 19: could not get a contractor to build a house there
Speaker 19: for under three hundred and twenty dollars a square foot.
Speaker 19: And so we started calling all our customers with rem
Speaker 19: holls that didn't have extended replacement costs or very little
Speaker 19: and just you know, we're telling them, hey, we need
Speaker 19: to increase this dwelling limit. And it is a shocking
Speaker 19: number when you start looking at that, but you know,
Speaker 19: you realize that when there's a lots like this, the
Speaker 19: cost is just way way higher.
Speaker 6: Well, and then what do you think ultimately is going
Speaker 6: to happen to all the people? There's a ton of
Speaker 6: people that don't have insurance because either they can't afford
Speaker 6: it and their mortgage company doesn't force them to do
Speaker 6: it for whatever reason. One of the big ones I
Speaker 6: heard I heard a lady on TV going, my great
Speaker 6: grandparents bought this house for whatever, fifty thousand dollars or
Speaker 6: my grandparents for one hundred, and now it's worth three million.
Speaker 6: We simply can't afford insurance on it. So she had
Speaker 6: no insurance, sure, And so what happens there? I mean,
Speaker 6: do you see a government government assistance or loans coming in?
Speaker 7: And even if those loans.
Speaker 6: Do come in, I mean, what what exactly does that mean,
Speaker 6: even if you don't have to qualify for it? I mean,
Speaker 6: how much are they going to give somebody to rebuild
Speaker 6: in Malibu?
Speaker 3: I know?
Speaker 19: Well, and you know it's on a much smaller scale.
Speaker 19: Is the only I have, you know, my you know,
Speaker 19: I'm drawing any kind of conclusions from his boulder. And
Speaker 19: they they did put some requirements on the insurance companies
Speaker 19: of you know, allowing longer time for loss of use.
Speaker 19: So while they were trying to rebuild or trying to
Speaker 19: get people to rebuild, even if a policy only had
Speaker 19: twelve months of loss of use, they were requiring twenty
Speaker 19: four months. So I do know the government will will
Speaker 19: put requirements on these insurance companies. But if they don't
Speaker 19: have insurance at all, yeah, I have no idea.
Speaker 6: Now, wait a second, so I never understood what you
Speaker 6: just said your last paragraphs there. So if if something
Speaker 6: like these fires and my insurance policy says it's twelve
Speaker 6: months to rebuild, we know there's no way two three
Speaker 6: four thousand residents are going to be rebuilt in a year.
Speaker 6: You're saying the government can force them, the state of
Speaker 6: California or the FEDS can force them to pay for
Speaker 6: another year, another two years.
Speaker 19: Colorado sure did. Colorado did, even though it wasn't in
Speaker 19: the policy that they even have had a policy of
Speaker 19: twelve months for loss of use, it would require twenty
Speaker 19: four months.
Speaker 6: Yeah. But when they do something like that, I mean,
Speaker 6: can the insurance companies fight that. I didn't realize the
Speaker 6: state had the power. I mean, why don't they have
Speaker 6: the power to say okay, instead of paying the insured
Speaker 6: value of five hundred thousand, the rebuild price is nine
Speaker 6: hundred thousand. Why not force them to do that too, right.
Speaker 19: Yeah, at what point are their hands tied? I don't know,
Speaker 19: but I can tell you that they did do that.
Speaker 19: And even the article I was reading earlier about the
Speaker 19: fair Plan and you know about it, the possible exhaustion
Speaker 19: of coverage there, one of the last things was and
Speaker 19: that the California very well might uh you know, force
Speaker 19: insurance companies to put to put in more money into this.
Speaker 19: So they obviously have the ability or maybe it's hey,
Speaker 19: if you want to insure in our state, you have
Speaker 19: to do this. I don't know that part. I'm just skepping,
Speaker 19: you know. I have no idea what exactly the power
Speaker 19: is they have, but they do have power to get
Speaker 19: insurance companies to do things.
Speaker 6: Man, that's crazy. But then what happens then they pull
Speaker 6: out right.
Speaker 19: Or you see them, it's they're already talking about what
Speaker 19: it's going to do to their rates there. So California
Speaker 19: or and even Colorado, you have to whenever you're trying
Speaker 19: to raise rates in the state of an insurance company
Speaker 19: is trying to raise rates, they have to get approval
Speaker 19: if they are admitted.
Speaker 6: Hold on, Brian, I'm getting yelled ATPI dragon. Let me
Speaker 6: take a break. I'm hoping he can hold there. Three
Speaker 6: zero three seven one three eight two five five. I'm
Speaker 6: fascinated by this.
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Speaker 6: You don't pass until you're contenth.
Speaker 14: Time for an insurance check up free, no obligation comparison
Speaker 14: call Compass Insurance paying too much your coverage at dozens
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Speaker 14: oh three nine two zero sixteen twenty.
Speaker 21: Two three oh three seven one three eight two five
Speaker 21: to five.
Speaker 7: Couple lines open. I'm fascinated.
Speaker 6: I want to continue, though, real quick, with Brian Burn's
Speaker 6: Compass Insurance. We've been talking about insurance in these fires
Speaker 6: and reinsurance. So Brian in Colorado, let's forget about California
Speaker 6: for a second. In Colorado because of all the hail
Speaker 6: disasters and was last year was twenty twenty four A
Speaker 6: big one.
Speaker 19: Yes, or was a terrible year for all losses.
Speaker 6: How much did the insurance companies lose in Colorado? Do
Speaker 6: you know that number or.
Speaker 19: RUL look up? Well, I just know the care that
Speaker 19: I work with. I'm seeing you know, you know running
Speaker 19: to twenty, which means for every dollar collected, you paid
Speaker 19: out two dollars and twenty cents.
Speaker 6: Oh my god.
Speaker 7: So they're literally losing more than twice.
Speaker 19: Yes, there are some of the carriers that did. And
Speaker 19: that's why you saw such a such an incredible, terrible
Speaker 19: but incredible response cheers from insurance companies. Where we literally
Speaker 19: had companies that just said no new business. They wouldn't
Speaker 19: write anything new. And so you know, people are coming
Speaker 19: and looking for quotes and because their rates are going up,
Speaker 19: and you look around the market and it's hard. It
Speaker 19: was hard to find insurance companies that were offering terms.
Speaker 6: And that's the reason Colorado is putting this this new
Speaker 6: you know, desperate plan together for people that can't get coverage.
Speaker 10: Hey, Brian, what percentage of people who got that houses
Speaker 10: burned down a bould to rebuild?
Speaker 19: Well, so we lost the customers that we write for.
Speaker 19: We had about twelve people lose homes in the Boulder fire. Thankfully,
Speaker 19: eight or nine of them, and I'm sorry, I don't
Speaker 19: remember how many exactly, but it was eight or nine
Speaker 19: of them were home insurance policies that either had uncapped
Speaker 19: replacement cost or fifty percent or more of extended coverage,
Speaker 19: and so they all rebuilt. We had, you know, a
Speaker 19: handful of rental homes where the most you could get
Speaker 19: is twenty five percent extended replacement cost, and I know
Speaker 19: that a couple of those never rebuilt because it was
Speaker 19: just not enough coverage.
Speaker 7: So in Colorado they had all these losses.
Speaker 6: I mean, if I'm running any business, if I'm running
Speaker 6: like my Goodyear stores, I couldn't survive period if for
Speaker 6: every dollar or every sale I had, I was paying
Speaker 6: out two dollars and twenty cents. I mean, it would
Speaker 6: be insane to run that business. So I assume some
Speaker 6: of these carriers are pulling out. I mean, what are
Speaker 6: the options a carrier has. They have to go to
Speaker 6: the state you were saying, and basically they've got to
Speaker 6: ask for a rate increase.
Speaker 19: Yes, or coverage changes. So that's why you saw. The
Speaker 19: immediate response was, hey, we are just not writing business
Speaker 19: because you have to get approval, you have to go
Speaker 19: through the process which takes time to be able to
Speaker 19: get things changed on the policy going forward. And so
Speaker 19: their response was just no new business, We're not writing
Speaker 19: anything new. And then they started working on trying to
Speaker 19: get changes made to the policies.
Speaker 6: So people there so like, who in Colorado's not Who
Speaker 6: in Colorado is not writing that that you don't deal
Speaker 6: with anymore for new business.
Speaker 19: Well, everybody is coming back into the market now, but
Speaker 19: there was a period of time where nationwide didn't write
Speaker 19: any new business. Travelers limited greatly the amount of business.
Speaker 19: So did Safego limited all of them limited, you know
Speaker 19: the ones the only one that I can think of.
Speaker 19: It continued on with a company called Auto Owners. They
Speaker 19: just continued to write business. And you know, their policy
Speaker 19: was already set to where they had a hire Windhill deductible,
Speaker 19: so they felt they were in a good place to
Speaker 19: be able to continue to write business.
Speaker 6: Yeah, it's really crazy. If you take a coverage in
Speaker 6: this state, and a lot of people know what I'm
Speaker 6: talking about, but you go back, you know, ten fifteen
Speaker 6: years if you had a hell claim, I mean, you'd
Speaker 6: pay your thousand bucks and you'd get a brand new roof. Now,
Speaker 6: most policies like my own policy right now, I mean
Speaker 6: I spent a lot of money on a good roof,
Speaker 6: helproof roof with you know, one of our referral list members, Excel.
Speaker 6: But you know, my my deductible now is like what
Speaker 6: is it? Two percent? I mean you should know, but
Speaker 6: it's like two percent of my It's huge.
Speaker 19: Yeah, it's And I went the routes of having a
Speaker 19: really high deductible as well, just because and that's what
Speaker 19: people are seeing when they're seeing the renewals. Now, yeah,
Speaker 19: the rate should stabilize a bit. I really believe that
Speaker 19: because the biggest problem in Colorado is not the fires.
Speaker 19: Now that's you know that is an issue. Now it's hale,
Speaker 19: but it's hal by a landslide. It's hale. By the way,
Speaker 19: you have a one percent deductible just look.
Speaker 6: Yeah, it's crazy because it happens all the time. Now
Speaker 6: it's not like total loss like fires, which are much
Speaker 6: bigger claims. But man, I mean these hailstorms will hit
Speaker 6: and you know, hit half of Aurora, half a Denver,
Speaker 6: all of Douglas County. I mean, it's just crazy. I
Speaker 6: remember when Colorado Springs had one of the biggest hailstorms
Speaker 6: in the freaking country.
Speaker 13: Yeah.
Speaker 19: Yeah, and they're just it's so much money. It goes
Speaker 19: out to fix all this hail and you're you're thinking
Speaker 19: of just the just the homes, but there's not a
Speaker 19: car is getting hit too. Oh this is but I'm
Speaker 19: saying all the hail, damn much to cars? Is you know,
Speaker 19: it's spikes as well through the summer.
Speaker 6: So so in California, let me circle back to this.
Speaker 6: So in California with the fires, my assumption would be
Speaker 6: a lot of these people I look at it two ways.
Speaker 6: One because everything's burnt down in these areas and other
Speaker 6: insurance companies had to handle it, or even if you
Speaker 6: were one that is paying out to big dollars. I mean,
Speaker 6: the risk of a fire here again is next to
Speaker 6: nothing because everything's burned. So what do you think is
Speaker 6: going to happen? Do you think you're going to pull out?
Speaker 6: Do you think like State Farm, all State? What? What?
Speaker 7: What's your crystal ball?
Speaker 2: Well?
Speaker 19: State Farm did pull out. They were out of California.
Speaker 19: If you remember it was last year or maybe even
Speaker 19: a year and a half ago something like that, where
Speaker 19: they were wanting out all together, out of California because
Speaker 19: they were they have a you know, a specific company
Speaker 19: writing company there in California that was near bankruptcy because
Speaker 19: I lost so much money, so they started pulling out
Speaker 19: of the state. So I was just reading here it
Speaker 19: says that sixth that fair plan I was mentioning. Yeah,
Speaker 19: from other insurance companies pulling out. It was up sixty
Speaker 19: one percent as of September last year, that four hundred
Speaker 19: and fifty eight billion from just a year earlier.
Speaker 7: So it's amazing.
Speaker 10: Can I ask another question, Brian, all these people that
Speaker 10: abandoned their cars and the cars got bulldoze back in question,
Speaker 10: if they have comprehensive would that be covered or because
Speaker 10: they abandoned it, would that negate the policy.
Speaker 7: Or would anything along those lines negated?
Speaker 19: Yeah, no, there's nothing that would as far as from running,
Speaker 19: you know, trying to save their lives, Yeah, of course
Speaker 19: that would not That would not cause their policies not there.
Speaker 6: You know what's funny though, Doc, think of how many
Speaker 6: of those people had no that they didn't have comprehensive
Speaker 6: just liability.
Speaker 10: I think most of the people in that area in Malibu. Yeah, great, comprehensive.
Speaker 6: Did you see those videos? Know, the bulldozer going down
Speaker 6: the streets so the fire trucks could get through.
Speaker 19: Yeah, I mean it looked like it would be a
Speaker 19: collision claim. By the way, it wouldn't be a comprehensive
Speaker 19: that would be collision. Yeah, the fire would be comprehensive,
Speaker 19: but something bulldozing through it would be a collision.
Speaker 6: That's crazy. Hey, Brian, I really appreciate you coming on
Speaker 6: and for everybody out there, you know, there's a reason
Speaker 6: we do advertising.
Speaker 7: Oh, he knows his stuff.
Speaker 6: Not only that. If you use Compass insurance, they're going
Speaker 6: to shop every year find the right cover. It's more
Speaker 6: importantly make sure you have the proper coverage so your
Speaker 6: dwelling's covered. Maybe you need garage keepers for a shop,
Speaker 6: maybe even workman's comp If you're sick at paying Pinnacle,
Speaker 6: these guys can look around. If there's a better option,
Speaker 6: they're going to tell you a commercial residential. They're great
Speaker 6: people and unlike most agents, honestly, they're going to help
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Speaker 6: Seven seven to one help. Now someone's got to comment
Speaker 6: on these fires. Here man, am I running behind today?
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Speaker 6: with you? What's your comment?
Speaker 22: Well, I wanted to talk about the h the rebuilding
Speaker 22: of LA and I grew up in San Diego. I
Speaker 22: built a house before I left, and that was back
Speaker 22: in ninety two and it took about a year to
Speaker 22: get by everything through the building department. I can't even
Speaker 22: imagine what it's gonna take these people, the thousands of homes.
Speaker 22: I mean, we're talking what happened in the Marshall Partners.
Speaker 22: We're talking like ten twenty four.
Speaker 6: Oh I know in this and and not only that, man,
Speaker 6: the value, the value is so much higher too.
Speaker 22: Well.
Speaker 2: Yeah, but this is.
Speaker 22: I mean, this is like, this is like Boulder. All
Speaker 22: of California is like Bulders. So with these what they're
Speaker 22: gonna do to these people, They're gonna make them all
Speaker 22: do one hundred percent renewable energy houses, gonna put all
Speaker 22: these restrictions on all these houses to make it, you know, the.
Speaker 6: Climate, make a green baby.
Speaker 2: Yeah.
Speaker 22: And I'll tell you what, this might be the best
Speaker 22: thing that could have happened to California because when these
Speaker 22: people go through all this, they're going to realize how
Speaker 22: bad this green new giald really is.
Speaker 2: See.
Speaker 6: Now, you know what's funny about that?
Speaker 2: Hey?
Speaker 6: Is Kelly right there? Kelly? Yes, he's saying what I
Speaker 6: was alluding to. The reason I'm talking to Kelly don
Speaker 6: is because you know, basically, she grew up there. That's
Speaker 6: her that's her home, that's her home state, man, And
Speaker 6: she says, no matter what, those people aren't going to change,
Speaker 6: they're still going to vote for the Liberals. I mean,
Speaker 6: that was what you were saying, right, Kelly, Even if
Speaker 6: they're house burned down and they're all screwed. You think
Speaker 6: they're gonna stay and they're still gonna be the same way.
Speaker 2: You know.
Speaker 16: I mean, I would love to say I have faith,
Speaker 16: but just in seeing what I've seen over the last
Speaker 16: thirty years, it doesn't look good because of the northern
Speaker 16: part of the state and the southern part of the
Speaker 16: state basically drive the politics.
Speaker 6: So don you but you really think these people that
Speaker 6: were affected, and let's face it, everybody in la is
Speaker 6: going to be affected because the price of insurance, if
Speaker 6: you could even afford it, now you might not be
Speaker 6: able to afford anymore. But you really think these people
Speaker 6: are going to learn their lesson and get out of there.
Speaker 22: I think it's gonna take. I think it's gonna take
Speaker 22: some time, right.
Speaker 7: You know what though the state hold on one second,
Speaker 7: I do.
Speaker 6: You made me think of something I said forever, even
Speaker 6: in sixteen then of course, uh in twenty four I said,
Speaker 6: Trump's going to win this thing. This pendulum, this pendulum
Speaker 6: of a country has swung so far left it has
Speaker 6: to come back. I mean, we are a living, breathing
Speaker 6: nation that moves on every breath. And I do agree
Speaker 6: with you, now, don that I think about this. I
Speaker 6: think California will eventually get back to the middle, if
Speaker 6: not swing right.
Speaker 22: Well it did, it did swing a little right this relection.
Speaker 6: Yeah it did.
Speaker 22: You know, when when happens like this, I mean, the
Speaker 22: amount of people that is affects directly, is it near
Speaker 22: the amount of people that's going to affect.
Speaker 6: Yeah, of course. And the other thing is all the
Speaker 6: leading going on right now there. It's it's crazy. And
Speaker 6: up until recently you could basically steal under a thousand
Speaker 6: bucks and they wouldn't even you know, they wouldn't even
Speaker 6: blink in California. I mean, I don't even think they
Speaker 6: smacked your wrist.
Speaker 22: I think this is gonna take It is so far
Speaker 22: as what taking four years to get about seventy five
Speaker 22: percent of the Marshall fire homes back.
Speaker 6: Yep, this is going to take oh years, it.
Speaker 22: Should say fifteen to twenty years.
Speaker 6: All right, man, don I do appreciate it. I'm up
Speaker 6: against the clock. That was a good comment. Three O
Speaker 6: three seven one three will be right back.