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<v Speaker 1>Welcome to Hacking Your Leadership.

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<v Speaker 2>I'm Chris and I'm Lorenzo, and Lorenzo on this episode,

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<v Speaker 2>I want to talk about something that happened to me.

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<v Speaker 2>I was in a meeting room with about fifteen or

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<v Speaker 2>twenty people and we were going over strategy on something

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<v Speaker 2>and the person running the meeting, one of two people

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<v Speaker 2>running the meeting, is a person that I've known for

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<v Speaker 2>a while, and this person tends to interrupt everyone.

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<v Speaker 1>And it's it's difficult.

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<v Speaker 2>Because they don't interrupt it to say, you know, shut up.

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<v Speaker 1>You're wrong, or that's ridiculous, be quiet.

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<v Speaker 2>It's it's not an interruption from a standpoint of you're wrong,

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<v Speaker 2>stop talking.

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<v Speaker 1>My point of view is better.

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<v Speaker 2>It's almost almost a shared excitement in some cases, or

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<v Speaker 2>a reaction to half the story because they're trying to engage.

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<v Speaker 1>It's. The point is it doesn't seem.

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<v Speaker 2>Malicious, but it was clear and it has been clear

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<v Speaker 2>that when it happens to somebody in the room, myself included,

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<v Speaker 2>it feels wrong. It feels like, it feels disrespectful. It

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<v Speaker 2>feels like I like I haven't been able to say

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<v Speaker 2>what I need to say, and I could see eye

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<v Speaker 2>rolls coming from other people in the room when that

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<v Speaker 2>when that would happen, And it got me thinking about,

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<v Speaker 2>you know, how how has this happened for so long?

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<v Speaker 2>Because it's it's happened with other people that I've seen

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<v Speaker 2>over the course of months, and and you know it

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<v Speaker 2>either no one said anything or or they have said it,

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<v Speaker 2>and it's falling on deaf ears. And I guess the

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<v Speaker 2>point I'm trying to say is what we need to

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<v Speaker 2>talk about here is is how to handle this or

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<v Speaker 2>whether or not it should be handled, and when it

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<v Speaker 2>is handled how and if it's if if it's bothering you,

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<v Speaker 2>is it doesn't need to be handled or is this

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<v Speaker 2>something you just kind of like chalk it up to

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<v Speaker 2>everybody's different you you walk away or how do you?

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<v Speaker 1>How do you do this?

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<v Speaker 3>Yeah? Well, I think first of all, it's a it's

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<v Speaker 3>a great example.

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<v Speaker 4>I think there's a lot of things that in conversations

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<v Speaker 4>I I kind of chalk it up to like self awareness.

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<v Speaker 4>There's like a lot of habits that people have interrupting

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<v Speaker 4>kind of being one of them. Because again, even though

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<v Speaker 4>even though it might act to move, you know, it

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<v Speaker 4>might work in a way that moves the conversation forward

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<v Speaker 4>or faster, or there's excitement. I get that a lot,

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<v Speaker 4>like there's excitement and dialogue or healthy debate and somebody

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<v Speaker 4>you know interrupts quite often. But if you don't, if

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<v Speaker 4>you're not conscious of it, and if you're not you know,

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<v Speaker 4>thinking about it, and if nobody's giving you that feedback,

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<v Speaker 4>like that's really the hardest part there is if nobody's

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<v Speaker 4>talked to you or pulled you aside and mentioned it.

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<v Speaker 4>It's hard to work on if you don't see it,

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<v Speaker 4>especially because and what I've seen in having you know,

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<v Speaker 4>family members all over the country and relationships with parents

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<v Speaker 4>and things like that, like this is one of the

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<v Speaker 4>things that's it's it's typically in somebody's personality, like they

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<v Speaker 4>are this person at home and at work. It's not

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<v Speaker 4>like they just turn it on for work and now

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<v Speaker 4>they start interrupting everybody. But you know, to to to

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<v Speaker 4>address that type of disrespect, I think step one is

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<v Speaker 4>having that conversation and pulling somebody inside and saying, hey,

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<v Speaker 4>I want to talk a little bit about you know

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<v Speaker 4>what just happened to the media or are you conscious

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<v Speaker 4>of this or have you been given this feedback before?

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<v Speaker 4>But especially in a space where you may be trying

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<v Speaker 4>to you know, collect ideas or thoughts or even pushback.

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<v Speaker 4>I think it's important to first have that conversation with someone.

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<v Speaker 1>Yeah, I think you're right with that.

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<v Speaker 2>I think about the times when I have withheld feedback

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<v Speaker 2>on something like this where I could have given feedback

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<v Speaker 2>on this and chose not to, versus times when I

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<v Speaker 2>could give feedback and I chose to give it. And

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<v Speaker 2>I think what it comes down to is is this

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<v Speaker 2>I think I think I try to judge or assess

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<v Speaker 2>the intent of the person who's doing the interrupting, and.

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<v Speaker 1>If in my mind it's.

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<v Speaker 2>From the standpoint of you know, excitement and engagement and

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<v Speaker 2>lack of self awareness, then what happens is like if

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<v Speaker 2>if I was given feedback on something and it was

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<v Speaker 2>and the thing that I was doing was rooted in

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<v Speaker 2>a lack of self awareness, my reaction would be like

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<v Speaker 2>I would instantly start going through all the interactions that

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<v Speaker 2>I've had with people over the last however many, you know,

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<v Speaker 2>months or whatever, and from a standpoint of, oh my god,

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<v Speaker 2>I did like what how did.

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<v Speaker 1>I do this to other people? What did I do?

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<v Speaker 1>Like just from a from a wanting to preserve the relationship.

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<v Speaker 2>Standpoint, like not a defensive like you know, get out

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<v Speaker 2>of my face standpoint, but just like a genuine like,

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<v Speaker 2>oh my gosh, I care about these relationships. I hope

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<v Speaker 2>I haven't hurt them, and wanting to make them better.

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<v Speaker 2>And I think I try to put myself in the

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<v Speaker 2>shoes of another person before I give that feedback and think,

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<v Speaker 2>I don't want to make them feel bad for something

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<v Speaker 2>that they didn't do out of malice.

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<v Speaker 1>I I but but I'm doing.

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<v Speaker 2>Them a disservice in the long term if I don't,

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<v Speaker 2>because if they're more likely to react positively and to

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<v Speaker 2>make the changes hearing the feedback from somebody to have

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<v Speaker 2>a really positive relationship with versus someone who just like

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<v Speaker 2>met them for the first time, they do their whole

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<v Speaker 2>interrupting thing. After the meeting, that person goes up and says, hey,

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<v Speaker 2>that was really rude.

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<v Speaker 1>Stop it. You know that's that's a harsher way to

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<v Speaker 1>hear it.

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<v Speaker 2>And then if that, if that, if that person has

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<v Speaker 2>never heard that feedback from anybody before, that could that

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<v Speaker 2>could hit Like the longer you go without getting feedback,

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<v Speaker 2>the harder it hits. And so I think, you know,

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<v Speaker 2>if you if you like a person, if you have

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<v Speaker 2>a relationship with somebody, you almost have a responsibility to

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<v Speaker 2>to at least you know, set the seeds and you know,

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<v Speaker 2>you know, set the wheels in motion of giving that

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<v Speaker 2>feedback so that they can, you know, take the steps

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<v Speaker 2>if they choose to, because it ultimately's on them to

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<v Speaker 2>make the changes. But but if you consider yourself a colleague,

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<v Speaker 2>I think there's going to be some personal responsibility to

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<v Speaker 2>start that feedback process.

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<v Speaker 4>Yeah, And I want to be clear too, I think

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<v Speaker 4>sometimes interrupting is a good thing and you have to

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<v Speaker 4>do it. And whether it's redirecting a conversation or you know,

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<v Speaker 4>stopping something from you know, builing it over, or if

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<v Speaker 4>somebody is sharing information that's that's not correct, you know,

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<v Speaker 4>like like to not allow it to just live and

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<v Speaker 4>have people here.

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<v Speaker 3>Like I I know that I use.

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<v Speaker 4>Interruption as a tool, and I think it's definitely should

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<v Speaker 4>be applied when needed. But I think to your point,

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<v Speaker 4>if it's something that is always happening, if it's something

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<v Speaker 4>that's just a part of somebody's personality, you know, talking

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<v Speaker 4>talking to them about it, whether it's a pure relationship

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<v Speaker 4>or reporting relationship, I think both of them it's a

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<v Speaker 4>very important thing to bring up and to share and

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<v Speaker 4>to showcase if you have true intention to help somebody

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<v Speaker 4>get better. But I think the to me, the larger

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<v Speaker 4>piece of it is kind of like as you were

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<v Speaker 4>talking through examples and stuff like and the reason why

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<v Speaker 4>we allow it. I think sometimes we allow it because

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<v Speaker 4>there's an element of authority potentially or almost like admiration.

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<v Speaker 4>Like I think some people that a lot of people

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<v Speaker 4>look up to, that a lot of people make would

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<v Speaker 4>be considered like a you know, a great leader or

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<v Speaker 4>a mentor somebody that typically always has really good insight

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<v Speaker 4>or perspective or that's like we almost allow it, and

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<v Speaker 4>to a degree sometimes expect it from leaders that are

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<v Speaker 4>in that space because we really want to get to

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<v Speaker 4>what their thoughts are. Anyway, So if they interrupt me,

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<v Speaker 4>I'm good with that because I'm trying to get them

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<v Speaker 4>to share with me what that might look like in

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<v Speaker 4>the future. But doesn't necessarily take away the fact that

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<v Speaker 4>it could be a very disrespectful thing to some And culturally,

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<v Speaker 4>another piece of that is some people like it is

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<v Speaker 4>a it's both sides here.

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<v Speaker 3>There are a lot of cultures where you know.

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<v Speaker 4>Talking interrupting engaging in conversation that way is very accepted

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<v Speaker 4>and kind of expected, and if you don't do it,

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<v Speaker 4>you never get a word in. And then there are

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<v Speaker 4>other cultures, you know, in backgrounds of people that as

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<v Speaker 4>soon as you do it once they just stop talking

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<v Speaker 4>because like you would never disrespect an elder, or you

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<v Speaker 4>would never create conflict at work.

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<v Speaker 3>Those types of things.

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<v Speaker 4>So I think it is a big conversation to have,

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<v Speaker 4>and I think that it you know, just the idea

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<v Speaker 4>of you know, disrespectful behavior. So much of that is

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<v Speaker 4>defined by the person that's feeling disrespected, and I think

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<v Speaker 4>it just it requires and in leadership, a really good

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<v Speaker 4>awareness of body language and responses that you see from

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<v Speaker 4>people in certain situations to understand how they take certain things.

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<v Speaker 1>Yeah, I agree with that.

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<v Speaker 2>I like one of the things you mentioned in there

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<v Speaker 2>was this idea of, oh, if I'm being interrupted, it's

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<v Speaker 2>because I want to get what the boss is thinking anyway.

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<v Speaker 1>So I become fine with that.

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<v Speaker 2>And you know, I think in some situations that's not

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<v Speaker 2>necessarily unhealthy, because if the goal of the meeting is

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<v Speaker 2>to is to get to what the boss wants anyway,

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<v Speaker 2>then that's fine. But I think there there there's collateral

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<v Speaker 2>damage when that happens, because if if a boss is

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<v Speaker 2>constantly interrupting, even if the in this particular meeting, that's

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<v Speaker 2>what you want because you want to get their thoughts

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<v Speaker 2>so you can move forward anyway, I think it stifles

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<v Speaker 2>future contributions from people when when the goal isn't just

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<v Speaker 2>to get what the boss is thinking, but the goal

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<v Speaker 2>is to collaborate and to you know, come to agreements

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<v Speaker 2>on what strategy should be as you're as you're building strategy,

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<v Speaker 2>and so there I know that there are people when

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<v Speaker 2>I was in that meeting the other day, I know

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<v Speaker 2>there are people who just didn't say anything because they

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<v Speaker 2>knew they would be interrupted, and so that you didn't contribute.

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<v Speaker 2>And was it a problem during during that meeting. Maybe not,

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<v Speaker 2>Maybe they didn't have maybe they didn't have much to

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<v Speaker 2>contribute anyway, But I know on a long enough timeline

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<v Speaker 2>it is a problem.

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<v Speaker 1>On a long enough timeline and enough.

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<v Speaker 2>Meetings, there is enough potential good ideas or good contributions

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<v Speaker 2>or or relevant feedback. You know that doesn't get said

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<v Speaker 2>when when a person is just known for being the

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<v Speaker 2>one who will constantly interrupt, Eventually.

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<v Speaker 1>It will hurt. It will hurt.

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<v Speaker 2>Things in terms of the relationships and in terms of

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<v Speaker 2>you know, potential business outcomes when people just stop speaking

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<v Speaker 2>up because somebody is doing you.

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<v Speaker 1>Know, a lot, a lot of disrespecting.

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<v Speaker 4>Yeah, let me ask you when you think about, you know,

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<v Speaker 4>over time, is this something that you've seen more of

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<v Speaker 4>or less of? Because as you were talking, in my head,

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<v Speaker 4>I was thinking about my observations as far as like,

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<v Speaker 4>is this something that's a lot more prevalent today than

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<v Speaker 4>it was before?

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<v Speaker 3>Like, what's your opinion on that? That's a great question.

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<v Speaker 1>I think probably less.

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<v Speaker 2>I think I see maybe less of it over time

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<v Speaker 2>from from people as a whole. I think there is

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<v Speaker 2>an increase in emotional intelligence from a lot of people

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<v Speaker 2>in general.

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<v Speaker 1>Like I think as emotional intelligence has become.

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<v Speaker 2>More valued and you know, something that people look for

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<v Speaker 2>in another person, I think that the a lot more

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<v Speaker 2>people have that then maybe had it, you know, twenty

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<v Speaker 2>or thirty years ago.

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<v Speaker 1>And one of the criteria of that, I think.

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<v Speaker 2>Is just kind of respecting others, not interrupting them, letting

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<v Speaker 2>them finish, even if you even if you are like

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<v Speaker 2>chomping at the bit to like say what you want

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<v Speaker 2>to say, just the idea of letting somebody else finish.

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<v Speaker 1>In general, I think so I see a little bit

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<v Speaker 1>less of it now.

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<v Speaker 2>There are there are one off examples where individual people

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<v Speaker 2>that's just who they are, you know.

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<v Speaker 1>But yeah, I would say less. Why do you disagree?

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<v Speaker 1>You know?

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<v Speaker 4>I think I seem more interrupting, but actually like it

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<v Speaker 4>having less intention of actually interrupting. It's like more of

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<v Speaker 4>an attention thing where like you may be talking to

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<v Speaker 4>someone and they're just not paying attention to what you're

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<v Speaker 4>talking about, and then they interrupt you because it's not

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<v Speaker 4>even like in their head that you're talking. Yeah, I

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<v Speaker 4>see that more often, but it's not with the intention

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<v Speaker 4>of like trying to interrupt a conversation.

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<v Speaker 2>Sure, So it's like it's just like, you know, kind

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<v Speaker 2>of the a result of the YouTube life where everything's

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<v Speaker 2>on demand and everything's a distraction.

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<v Speaker 1>It's almost like it's almost like.

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<v Speaker 2>The the subtle ADHD that we've all developed in our

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<v Speaker 2>own brains over the last ten years because of just

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<v Speaker 2>the constant influx of stimuli. And I think there's maybe

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<v Speaker 2>there's a some some negative effects of that.

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<v Speaker 3>Absolutely, And with that it brings us to this episode

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<v Speaker 3>as a one minute hack. But first a few words

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<v Speaker 3>from our sponsors.

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<v Speaker 2>All right, for this episode's one minute Hacker's or I

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<v Speaker 2>wants you to do. When it comes to giving somebody

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<v Speaker 2>feedback or addressing a situation where someone is interrupting constantly

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<v Speaker 2>or being disrespectful constantly, you know, there there's two things

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<v Speaker 2>to consider. One is whether or not the disrespect was intentional.

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<v Speaker 2>So you know, some people interrupt because they are actually

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<v Speaker 2>being disrespectful, and some or they're trying to be disrespectful,

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<v Speaker 2>some people in a because they are just excited and

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<v Speaker 2>don't think they're being disrespectful. And then on the other side,

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<v Speaker 2>there's there's the question if to ask yourself is whether

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<v Speaker 2>or not feedback is needed. And so if you think

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<v Speaker 2>about a situation, there are situations where a person wasn't

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<v Speaker 2>meant meaning to be disrespectful, but feedback is still needed.

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<v Speaker 2>And there are scenarios where a person is being disrespectful

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<v Speaker 2>but it's actually not appropriate for you to give feedback.

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<v Speaker 2>And so you have to think about each scenario and

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<v Speaker 2>figure out, you know, is this something where it's my

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<v Speaker 2>job to address this and if so, how.

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<v Speaker 1>Do I do that?

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<v Speaker 2>Do I do it immediately when it's happening, Whether there's

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<v Speaker 2>people around or not do I wait and do it

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<v Speaker 2>later on when it's just me and that person one

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<v Speaker 2>on one. And all these things are are are things

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<v Speaker 2>to consider, but in general, if a person is if

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<v Speaker 2>a person needs the feedback on something they're doing, either

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<v Speaker 2>interrupting constantly or being disrespectful constantly, you know, if it's

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<v Speaker 2>your responsibility to give that feedback or if you want

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<v Speaker 2>to see a change, it has to start with giving

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<v Speaker 2>that feedback. And and the only times that I can

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<v Speaker 2>think of where that it's not appropriate to do are

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<v Speaker 2>when either it's a one off interaction. You're never going

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<v Speaker 2>to see that person again or interact with them again,

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<v Speaker 2>So why why go down that path that's between them

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<v Speaker 2>and the other people that they're they have relationships with,

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<v Speaker 2>or when it could be something that is it could

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<v Speaker 2>be detrimental to your career, And and and then sometimes

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<v Speaker 2>it's appropriate to take a partner when when going forward

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<v Speaker 2>that instead of doing it on your own.

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<v Speaker 4>Yeah, I like, I like the idea of understanding. And

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<v Speaker 4>I said this earlier that like there's a time and

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<v Speaker 4>place for it. It's absolutely an element of normal banter

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<v Speaker 4>and dialogue and conversation as well. I think many times,

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<v Speaker 4>like when I feel if I would say, like I

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<v Speaker 4>got this, you know, I felt disrespected because somebody interrupted.

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<v Speaker 4>It's probably because I felt I had feelings about something

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<v Speaker 4>else in general, and they also interrupted me, and I didn't.

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<v Speaker 3>Like that either.

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<v Speaker 4>You know, like that's typically a lot of it, but

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<v Speaker 4>but when leaders do it consistently, I absolutely like myself personally,

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<v Speaker 4>I just I just stopped talking to this. Okay, Well,

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<v Speaker 4>in my mind, what they have to say is more

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<v Speaker 4>important than when I have to say, so I'm going

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<v Speaker 4>to allow it. I'm going to kind of go from there.

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<v Speaker 4>But I also know that that in many instances, I

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<v Speaker 4>have to be I have to give that feedback if

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<v Speaker 4>I felt that way, because if I felt that way,

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<v Speaker 4>there's a chance that others might have felt that way, and.

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<v Speaker 3>Somebody, somebody should be aware of it. If there's something

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<v Speaker 3>that they constantly do.

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<v Speaker 2>Yeah, there's an element of ownership for other people's experience.

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<v Speaker 2>And if you're if you're a leader of leaders, or

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<v Speaker 2>if you're a leader of people, and you know that

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<v Speaker 2>the person who's doing the interrupting interacts with everybody, there

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<v Speaker 2>can be an element or a feeling of personal responsibility

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<v Speaker 2>to address something with somebody. Even if it's not negatively

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<v Speaker 2>impacting you directly, You just kind of, like Grin and

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<v Speaker 2>Barratt or get through it because you don't value their

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<v Speaker 2>opinion anyway, and you move through your day. If that

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<v Speaker 2>can be impacting others that you feel a personal responsibility

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<v Speaker 2>for for their experience, then it can be necessary to

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<v Speaker 2>address that on behalf of them. So that's something you

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<v Speaker 2>definitely want to consider as well when it comes to

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<v Speaker 2>just whether or not it's your responsibility to say.

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<v Speaker 4>Something absolutely and with that it brings us at the

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<v Speaker 4>end of this episode, this is how your leadership. I'm

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<v Speaker 4>Lorenzo and I'm Chris, and we'll talk to you all

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<v Speaker 4>next time.
