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Speaker 1: What's going on? Thank you so much for listening to

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this podcast. It is heard live every day from noon

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to three on WBT Radio in Charlotte. And if you

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smartphone or tablet, And again, thank you so much for

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your support. It's Tuesday noon. That means it's time to

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chat with Andrew Dunn. He is the publisher of long

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Leaf Politics longleafpol dot com. He's also a contributing columnist

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over at the McClatchy papers, including The Charlotte Observer. Andrew,

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Welcome to the show. How are you, sir?

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Speaker 2: Oh? I am fantastic.

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Speaker 1: How about I'm not quite fantastic, but I'm getting there.

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I'm getting there. So a couple of pieces you've got

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at long Leaf Politics, and I gotta say the first

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one here that I'm going to ask you about is

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the is your call to give North Carolina governors a

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line item veto? And this is an issue that I

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really have never cared really much about I don't think.

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I just like, if I lived in a state I

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think that had the line item veto, I would just adapt,

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you know, to whatever political realities are in place. But

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because North Carolina does not allow the governor to do

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a line item veto, I've never really thought about it,

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and there's never been, as far as I can recall,

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a serious push to do it. So why are you

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suggesting that this occur given that you've got a Republican

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super majority in the Senate, Republican majority in the House,

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and a Democrat in the governor's mansion. It seems like

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you're empowering the Democrat to try to undo Republican priorities.

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Speaker 2: Yeah, that's a great question, and you're absolutely right it is.

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It does sound a little counterintuitive, and North Carolina has

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always had a weak governor, one of the weakest governors

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in the country, and this is one of the reasons why,

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you know, forty four different forty four states give the

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governor a line item veto, North Carolina being then one

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of six that does not. But I started thinking about

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it because I was looking at all of Governor Josh

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Stein's vetos. You know, he vetoed fourteen different bills. Last

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week was the big veto override week. I'm sure that

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you guys talked a whole lot about that. Yeah, And

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I was looking as I was looking as the vetos.

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I was looking at House Bill ninety six, which was

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a bill that passed overwhelmingly. I was supposed to give

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property owners the ability to get squatters out of their

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property more easily. But then at the very end of

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the bill, one of the chambers in the General Assembly

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tacked on a bit about pet stores and said that

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cities in North Carolina can't regulate pet stores. Now, I'm

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not fully at the speed on pet stores. I didn't

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take the time to dive into whether that's a good

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idea or not. But what's clear is that it's not

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related to the bulk of the bill, and that's why

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Governor Stein vetoed it. I don't know if he took

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the time to see whether that was good policy or not,

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but basically he saw that and vetoed the entire bill.

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Speaker 1: Well, I can say I will say I'm going to

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go out on a limb here because if I recall correctly,

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the pet store issue is about and you mentioned the puppy,

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it's the puppy mill issue. And remember Pat McCrory when

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he got into office. I think his wife Ann tried

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to get some legislation to ban puppy mills, and there

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was like this massive pushback from legislators in like the

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more rural parts of the state. And so maybe this

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was this was a way to get at the protection

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of the puppy mills, and that's why Stein didn't want

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to do it, because he wanted to eliminate puppy mills.

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Speaker 2: Does that make sense, Maybe, yeah, it makes sense. I'm

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not really one hundred percent sure, But anyway, I mean

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the point I'm trying to make here, and I'll get

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to the point quicker. I know this is radio with

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precious airtime. You know what Stein could have done if

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you had the line on in Vito has just crossed

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that out and get the rest of the bill into law,

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and you know, property owners would get a good tool

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that they should probably have to get squatters out of

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their property. I just think that if the governor had

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a line item veto, we could have more honest conversations

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about some of these more controversial issues, and it would

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eliminate a lot of the gainsmanship there is on cramming

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a bunch of unrelated stuff together, and you know, giving

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the governor a poison to you know, you better pass,

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you know, you better sign this bill or we're going

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to say you're against X, Y or Z. We'd be

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able to have more honest conversations around veto's.

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Speaker 1: I think, do you think we would have honest conversations

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around standalone bills though, because like I don't think we

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have honest conversations at all on any legislation really any more.

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Speaker 2: Yeah, well, that's very true. I think this would help.

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I think it would be a good a good step,

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and I think, honestly, you know it, it helps Democrats

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and it helps Republicans about equally. I don't see this

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as as benefiting one side over the other.

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Speaker 1: And you also you make the case that this would

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benefit Republicans in the long term electorally.

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Speaker 2: I think so. And also, you know, I try to

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take the long view. I mean, I think that the

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General Assembly and a lot of what they do around

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divvying up power is pretty short sighted and kind of

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assumes that North Carolina will never have a popular Republican governor.

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And I think that's uh, I think that's short sided.

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I think that we need we should set things up

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so that when we have a good Republican governor, that

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they're able to do what's best for the state.

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Speaker 1: All right, let's move on to another class that can

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servative position price caps, and this regards limitations on towing companies,

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which there have been a ton of stories out of

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the Charlotte area. I know, you know that of uh,

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these predatory towing companies, and so you make the case

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though that this isn't really a free market transaction. So

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why is it not a free market transaction?

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Speaker 2: Yeah, exactly. And you know, I'm not overly sympathetic to

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people who get their their cars toad. I mean, I

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feel like in most cases people who got towed were

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doing something wrong and you know, have to live with

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the consequences. All that said, Basically, how it works is

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if your car gets towed, you have to pay whatever

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fee that the towing company says you have to pay,

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or else you don't get your car back. I mean

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that I believe in competition, I believe in the free market.

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But customers here quote unquote customers have no say in

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what company tows their car. They have you know, they're

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not able to shop around. You know, basically they're at

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the whims of whichever towing company is in business over there.

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And you know, merchants don't really have much incentive to

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to price shop to do what's quote unquote best for

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their customers either.

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Speaker 1: They don't see them as their customers. They see them

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as people who are taking spots from their customers.

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Speaker 2: Probably exactly yeah, that's exactly right. But this is a

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classic case. You know, I'm not a libertarian. I don't

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believe I do believe that the government has a role

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in society, and I just feel like limiting price cap,

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you know, putting a price cap on towing is a

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legitimate use of government here.

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Speaker 1: Right, So you make the argument libertarianism resists all intervention

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on principle conservatism knows when to step in to preserve order, fairness,

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and trust in the system. And there was a bill,

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right this House, Bill one ninety nine, and it would

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create some sort of a commission. And so you're okay

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with that idea.

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Speaker 2: I am. You know, when I see the word commission

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or hear a proposal for a new commission, I immediately

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roll my eyes and think it's a dumb idea. But

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in this case, I actually think it could work. And

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you know, one of the big lobbyists, you know, Big

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Big Towing in North Carolina, is in favor of this

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kind of bill, and I think it makes a lot

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of sense.

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Speaker 1: We call it Big Lick. That's the Yeah, it wasn't

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that the Oh no, that was lizard Lick Towing. But

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Big Lick is a place actually near Oakboro, North Carolina.

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But yeah, I thought lizard Lick was the towing. Was

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the reality show with those friends that would run around

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and tow people in central North Carolina. Oh that's right, Yeah,

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lizard Lick towing. That was it. Crazy show. I feel

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probably more scripted than not, but what do I know?

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All right, well they all are, yeah, exactly, exactly all right.

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Andrew Dunn, thanks for joining us today. You could read

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his work at longleafpol dot com Longleaf Politics, and he's

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also a contributing columnist over at the Charlotte Observer. Thanks Andrew,

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we'll talk to you next week.

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Speaker 2: Thank you.

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Speaker 1: Hi buddy. All right, if you're listening to this show,

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you know I try to keep up with all sorts

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of current events, and I know you do too, and

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you've probably heard me say get your news from multiple sources.

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Why Well, because it's how you detect media bias, which

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is why I've been so impressed with ground News. It's

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an app, and it's a website, and it combines news

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from around the world in one place so you can

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compare coverage and verify information. You can check it out

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at check dot ground, dot news slash pete. I put

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the link in the podcast description too. I started using

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ground News a few months ago and more recently chose

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to work with them as an affiliate because it lets

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me see clearly how stories get covered and by whom.

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The blind spot feature shows you which stories get ignored

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by the left and the right. See for yourself. Check

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dot ground, dot news slash p Subscribe through that link

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and you'll get fifteen percent off any subscription. I use

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the Vantage plan to get unlimited access to every feature.

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Your subscription then not only helps my podcast, but it

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also supports ground News as they make the media landscape

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more transparent. All right, so full disclosure here. I am

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not sure if this is true. It's in the UK

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Daily Mail, which is kind of as the kids say, suss,

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the Daily Mail will have they do get stories, they

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do get exclusives, but it's kind of tabloidy over there

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in the UK. But in this case, they have a story,

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an exclusive about my good friend Ray Roy Cooper, and

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it kind of ties into something I got in an

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email or a text I forget last week or so,

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when we were talking about Roy Cooper's entrance into the

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US Senate race, and the person who messaged me said

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that there I think he said their cousin or something

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had dated Roy Cooper and then he just dropped her.

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And she was like really into politics and whatever. But

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then he and so he but she didn't want kids

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and apparently he did, and so then he dropped her

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and got married to somebody else. So now like this

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is why I'm not sure if this story is true,

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but they've talked to a woman. The UK Daily Mail

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has talked to a woman named George Anne Rice, who

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purports to be his college sweetheart and says they were married.

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I was not aware Roy Cooper was ever married before.

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So here's what the UK Daily Mail says. The revelation

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may come as a surprise for a squeaky clean leader

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once described by left leaning politics magazine The New Republic

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as the living breathing antonym of controversy at the opposite.

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Before his marriage to current wife Kristen sixty nine, Cooper

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was wed to his college sweetheart, Georgie Anne Rice, now

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sixty five, but Rice says he ditched her for a

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career in politics without warning. Quote. He was my orientation

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counselor when I was a freshman and started at UNC

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Chapel Hill. We dated starting my sophomore year of college,

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and then we got married two weeks after I graduated

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from college. In nineteen eighty one, former North Carolina governor

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and Senate candidate Roy Cooper secretly divorced his college sweetheart

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and began dating his second wife before she had finalized

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her own divorce. But things would go awry suddenly after

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he informed Georgie Anrice that he would be running for

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state representative, splitting with her secretly before moving on to

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his current wife, who worked as a staff attorney for

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the North Carolina General Assembly in the nineteen eighties. Quote.

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I thought everything was great until one day he came

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home and told me that he had signed up to

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run for state representative. We had not discussed it or anything.

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We were in our mid twenties and I wanted to

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start a family. I was completely flabbergasted that he would

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decide to run. He wouldn't even discuss it with me.

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He just came home and told me. I told Roy,

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I don't want this life. We did not discuss this.

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It was a pretty major life decision. Yeah. I mean, well,

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meet state representative back in the eighties at that time, Like,

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it is a big life decision. I don't want to

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minimize that, but it but it's not like he said

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I'm to run for president at that time, right, But

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maybe they had a discussion or something after he had

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filed to run and he said that he wanted to

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do politics or something. But see, this is what I

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mean this, This does not square with the message I

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got from the listener last week. Now. I don't know

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who that listener. I don't remember who they were, And

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they could have been telling me a story that somebody

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told them, and so I don't know if that was

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true either. In this case, we have somebody on the

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00:14:29,399 --> 00:14:38,840
record with a name giving an interview. So as the

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young attorney, Cooper ran his campaign for a state House

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00:14:43,039 --> 00:14:46,320
seat in Raleigh in nineteen eighty five and nineteen eighty six.

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He and Georgian secretly split. She says, quote, I took

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a promotion and moved to Greenville, North Carolina. I still

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came back and went to campaign events for him, but

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he did not want anybody to know. But the day

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he won the election, I told him, if you lose,

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then we can talk about our marriage. But if you win,

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I did not sign up for this. Well, he won,

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and he's been in politics ever since. When he first

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ran for governor, he called me and said, if somebody

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contacts you, please don't say anything negative, which of course

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00:15:23,399 --> 00:15:29,720
is hilarious because nobody ever contacted her. Right, North Carolina

264
00:15:29,759 --> 00:15:33,720
Press did nothing to track this story down. And it's

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not like I'm holding the North Carolina political press and

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00:15:37,399 --> 00:15:42,279
the veterans of the Raleigh Press Corps to some unimaginably

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high standard. Here Roy went to UNC Chapel Hill, and

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00:15:46,799 --> 00:15:50,759
about I don't know, ninety eight percent of the people

269
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covering state politics, and in that world, they all went

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00:15:53,720 --> 00:15:59,120
to UNC Chapel Hill too. Right, the UNC journalism school

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cranks out a ton of journalism majors. You might even

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00:16:03,120 --> 00:16:09,159
say it's an overproduction of these diplomas. And there were

273
00:16:09,240 --> 00:16:15,279
never any rumblings, never any discussions, nothing ever about Roy

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Cooper divorcing his first wife. They just left it alone.

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I guess it was the eighties, he was a Democrat,

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it was a different time. You know, we just don't

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ask about that sort of thing. But obviously people had

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to have known that he had that Kristen is his

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00:16:32,960 --> 00:16:35,799
second wife. I had never thought to look into it.

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And maybe I'm just as guilty as everybody else, but

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I mean, I just find it kind of surprising that

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nobody ever mentioned anything about any of this, like a

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time well yeah, I don't know, know, like it never

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comes up in any bio pieces about him, nothing. She says.

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I don't wish anything bad on Roy, but my friends

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00:17:00,799 --> 00:17:03,279
think it's funny that it's never mentioned that he was

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married before. I do not know her. I'm not her friend,

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but I do too. I've been covering North Carolina politics

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for twenty five years. I've never heard that he was

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married before, let alone any of these details. After they split,

291
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she took a promotion and moved to Greenville, but continued

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attending his campaign events. As I mentioned, his estranged wife

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then told him that if he lost, they could work

294
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on their marriage, but since he won, she felt she

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hadn't signed up for a life overshadowed by his political career.

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She said, I have a lot of people texting me

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when his name was mentioned for vice president last year,

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going quote, do you think he's ever going to acknowledge

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that y'all were married for over five years? Well, if

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he were tapped for vice president, I suspect people would

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have started asking that question. Is what this is? What

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00:17:53,200 --> 00:17:55,880
I mentioned last week or a week and a half

303
00:17:55,920 --> 00:18:00,039
ago when Roy Cooper, my good friend Ray, when he

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announced that he was going to run for US Senate,

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I said, he has not had to face the kind

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of scrutiny and media barrage that he's going to now face.

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00:18:15,319 --> 00:18:18,039
And so everybody points to Roy Cooper's never lost a

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00:18:18,160 --> 00:18:22,519
state wide race. He's never lost an election, right, Yeah,

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00:18:22,559 --> 00:18:26,480
those were different types of campaigns, Those are different level races.

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This is a much bigger deal, right. There is more

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on the line than just representing the people of North

312
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Carolina in the US Senate. It is the direction of

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00:18:36,599 --> 00:18:42,640
the country, right, crafting foreign policy. So it is more

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of a national stage. And our results because we're a

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00:18:46,880 --> 00:18:50,480
purple state, right, our results matter to the rest of

316
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the country. And so now you're going to get the

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00:18:52,960 --> 00:18:57,200
kind of examination that Roy Cooper has heretofore avoided. And

318
00:18:57,279 --> 00:19:00,759
this story, if true, is a perfect example of what

319
00:19:00,799 --> 00:19:03,799
I was saying. Here's a great idea. How about making

320
00:19:03,799 --> 00:19:06,880
an escape to a really special and secluded getaway in

321
00:19:06,920 --> 00:19:09,599
western North Carolina. Just a quick drive up the mountain

322
00:19:09,680 --> 00:19:13,039
and Cabins of Asheville is your connection. Whether you're celebrating

323
00:19:13,079 --> 00:19:15,519
an anniversary, a honeymoon, maybe you want to plan a

324
00:19:15,559 --> 00:19:18,279
memorable proposal, or get family and friends together for a

325
00:19:18,319 --> 00:19:21,759
big old reunion, Cabins of Asheville has the ideal spot

326
00:19:21,839 --> 00:19:24,400
for you where you can reconnect with your loved ones

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00:19:24,440 --> 00:19:27,400
and the things that truly matter. Nestled within the breath

328
00:19:27,440 --> 00:19:31,039
taking fourteen thousand acres of the Pisga National Forest, their

329
00:19:31,079 --> 00:19:33,720
cabins offer a serene escape in the heart of the

330
00:19:33,720 --> 00:19:37,039
Blue Ridge Mountains. Centrally located between Ashville and the entrance

331
00:19:37,039 --> 00:19:40,039
of the Great Smoky Mountain National Park. It's the perfect

332
00:19:40,079 --> 00:19:44,319
balance of seclusion and proximity to all the local attractions,

333
00:19:44,519 --> 00:19:49,119
with hot tubs, fireplaces, air conditioning, smart TVs, Wi Fi grills,

334
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outdoor tables, and your own private covered porch. Choose from

335
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thirteen cabins, six cottages, two villas, and a great lodge

336
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with eleven king sized bedrooms. Cabins of Ashville has the

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00:20:00,519 --> 00:20:03,799
ideal spot for you for any occasion, and they have

338
00:20:03,880 --> 00:20:07,440
pet friendly accommodations. Call or text eight two eight three

339
00:20:07,559 --> 00:20:10,599
six seven seventy sixty eight or check out all there

340
00:20:10,680 --> 00:20:13,319
is to offer at Cabins of Ashville dot com and

341
00:20:13,359 --> 00:20:18,799
make memories that'll last a lifetime. Joseph says, regarding the

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00:20:18,880 --> 00:20:22,920
topic of the the line item veto, why should we

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00:20:22,960 --> 00:20:25,480
give the governor a line item veto? When goofball North

344
00:20:25,519 --> 00:20:27,920
Carolina voters keep electing the likes of our good friend

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00:20:28,039 --> 00:20:32,039
Ray and little Roy Josh Stein. I call him Ray

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two D two. Imagine what a disaster this state would

347
00:20:36,279 --> 00:20:39,160
be if we had a strong governor position. That's what

348
00:20:39,200 --> 00:20:42,519
I mean. Like I the line ONEm veto wasn't any

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It was never anything that I ever considered. Haven't thought

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00:20:47,279 --> 00:20:50,200
about it. It doesn't exist at the national level. I've

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00:20:50,400 --> 00:20:54,759
not covered state politics where it's allowed, so it's just

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not anything I ever considered. So when I saw this,

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I was like, huh, yeah, I can see this. I

354
00:20:59,599 --> 00:21:01,359
can see I could see the pros and cons It's

355
00:21:01,359 --> 00:21:04,319
like Thomas Sole says, there are no solutions, there are

356
00:21:04,319 --> 00:21:10,359
only trade offs. Here's a seven oh four number. Here's

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00:21:10,400 --> 00:21:13,920
an idea on the towing issue. Let towing companies charge

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whatever they want on the condition that they invoice the

359
00:21:18,160 --> 00:21:22,759
company that they contracted with, and that company collects from

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the person that got towed. So the toee has no

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00:21:27,440 --> 00:21:32,839
contract with the tower. I don't know that would that

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00:21:32,839 --> 00:21:39,000
would make it quite dangerous, I suspect for the business

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00:21:39,000 --> 00:21:42,119
that had the people towed, right. I mean, I do

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00:21:42,160 --> 00:21:43,799
think it should only be fair that you put up

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00:21:43,799 --> 00:21:46,400
a sign in your parking lot that says, like, here's

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00:21:46,440 --> 00:21:51,559
the cost of the towing, because like this predatory towing issue,

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00:21:51,880 --> 00:21:53,880
like it is a real issue. You got companies out

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00:21:53,880 --> 00:21:57,079
there that I remember, they would line up in right

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outside of the Government Center and at four pm, I'm sharp,

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there's like a dozen of these tow trucks and they

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would just haul everybody away. Indeed, I got the WBT

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News vehicle towed because the Transportation committee that I was

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00:22:10,279 --> 00:22:14,119
covering went long. I went out there at like three

374
00:22:14,480 --> 00:22:21,599
or four h five rather and Carr was gone. Andy

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00:22:21,640 --> 00:22:25,480
says am I surprised he was married before. No, I

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00:22:25,519 --> 00:22:27,759
am more surprised that he was married to a woman.

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00:22:27,799 --> 00:22:33,039
Toy Okay, that's not that's not Allan says, I can't

378
00:22:33,079 --> 00:22:36,279
wait until Cooper's wife is exposed nationally for flipping off

379
00:22:36,319 --> 00:22:39,799
a little kid back in twenty nineteen. Neither one has

380
00:22:39,839 --> 00:22:43,160
any class whatsoever. Yeah, I don't know. And reading through

381
00:22:43,160 --> 00:22:45,559
some of the details in this article too, it it

382
00:22:46,079 --> 00:22:49,480
like she was It seems like she was legally separated

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00:22:49,519 --> 00:22:52,839
from her husband, who was apparently in the military. They

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00:22:52,880 --> 00:22:57,759
were separated, had been separated for like two years. They

385
00:22:58,160 --> 00:23:03,039
ended up finalizing their divorce in nineteen ninety one. But

386
00:23:03,119 --> 00:23:05,640
according to there was a story done in the News

387
00:23:05,640 --> 00:23:08,519
and Observer in nineteen eighty nine and it said that

388
00:23:09,000 --> 00:23:12,079
she met she was an attorney in the General Assembly

389
00:23:12,359 --> 00:23:16,400
staff and she met Roy when he was in leadership.

390
00:23:17,079 --> 00:23:22,839
So like there's kind of an employer employee relationship thing

391
00:23:22,920 --> 00:23:26,160
going on there. And they were married after the divorce

392
00:23:26,319 --> 00:23:34,200
was finalized, but she was separated, so and her ex

393
00:23:34,279 --> 00:23:37,920
husband only got like fourteen days annually of visitation and

394
00:23:38,559 --> 00:23:42,519
like that's that indicates something was going on there, and

395
00:23:42,599 --> 00:23:44,880
like that's all personal stuff, and like, I don't it

396
00:23:44,880 --> 00:23:48,200
doesn't have any impact on his ability to govern. But

397
00:23:48,279 --> 00:23:50,279
if like, that's just what I'm reading from the story.

398
00:23:50,359 --> 00:23:52,839
So I don't know if this is a huge scandal

399
00:23:53,039 --> 00:23:55,720
or not. It's just huh. I was not aware of that,

400
00:23:55,920 --> 00:23:59,000
and obviously his first wife. I think the more important

401
00:23:59,039 --> 00:24:00,720
point was that he just went and filed to run

402
00:24:00,759 --> 00:24:03,559
for election and never talked to her about it. That's

403
00:24:03,640 --> 00:24:07,279
kind of crummy. All right. Let me get to the

404
00:24:07,359 --> 00:24:10,640
DMV here, so I'll catch you later. No, I'm kidding.

405
00:24:12,039 --> 00:24:17,240
The state auditor Dave Bullock released the long awaited audit

406
00:24:17,319 --> 00:24:21,440
of the North Carolina DMV yesterday. He equated it to

407
00:24:21,559 --> 00:24:24,799
Hurricane Helene. With the release of his office's long awaited audit.

408
00:24:25,039 --> 00:24:29,319
Teresa Opeka at Carolina Journal dot Com quotes him thusly,

409
00:24:29,759 --> 00:24:32,400
we have seen, for example, the response that our legislature

410
00:24:32,400 --> 00:24:34,720
and our citizens have given to western North Carolina for

411
00:24:34,799 --> 00:24:38,680
Hurricane Helene. When we have a disaster and the DMV is, oh,

412
00:24:38,839 --> 00:24:41,319
oh sorry. When we have a disaster and the DMV

413
00:24:41,519 --> 00:24:43,759
is at that level of emergency in the state of

414
00:24:43,799 --> 00:24:47,680
North Carolina, our DMV affects the economy. It affects people

415
00:24:47,759 --> 00:24:50,400
having to take off work unnecessarily. I had to do

416
00:24:50,440 --> 00:24:53,400
that it takes our students out of the classroom. This

417
00:24:53,480 --> 00:24:55,400
has to be fixed, and it has to be a

418
00:24:55,440 --> 00:25:01,079
top priority that includes DMV, the North Carolina Dot and

419
00:25:01,160 --> 00:25:09,559
the Governor's office. The headline, according to Bullock, is no,

420
00:25:10,000 --> 00:25:12,680
hang on a second, where did my well, I don't

421
00:25:12,680 --> 00:25:14,359
have Oh there it is. I was looking for the

422
00:25:14,400 --> 00:25:16,759
clip here. Clip number one should be the top of

423
00:25:16,759 --> 00:25:19,160
the list, but it was not. He says, the lack

424
00:25:19,200 --> 00:25:21,240
of metrics is the headline here.

425
00:25:21,799 --> 00:25:24,680
Speaker 3: One thing to note as an overall issue that our

426
00:25:24,680 --> 00:25:28,440
audit found, and that is a lack of detailed and

427
00:25:28,640 --> 00:25:34,640
measurably relevant metrics at the DMV. That really should be

428
00:25:34,640 --> 00:25:37,759
a headline across the state of North Carolina. As we've

429
00:25:37,799 --> 00:25:40,839
been I've been in office now seven months. We started

430
00:25:40,880 --> 00:25:43,279
this audit six months ago, so this is a six

431
00:25:43,359 --> 00:25:46,359
month work product. We started the first of February with this.

432
00:25:47,039 --> 00:25:52,680
You know, we need measurable data so that managers can

433
00:25:52,799 --> 00:25:56,079
know what they're doing right and what they're doing wrong,

434
00:25:56,160 --> 00:25:59,799
and so they can look at it and see it

435
00:26:00,119 --> 00:26:03,160
exactly what needs to be done to move to use

436
00:26:03,160 --> 00:26:07,640
the sports analogies ball down the field and you know

437
00:26:07,720 --> 00:26:11,839
private business uses metrics in a day in this day

438
00:26:11,839 --> 00:26:15,440
of data analytics and the use of high speed computers,

439
00:26:15,720 --> 00:26:18,240
the state of North Carolina's got to get on board

440
00:26:18,240 --> 00:26:21,799
with data analytics and metrics across the state.

441
00:26:22,160 --> 00:26:24,400
Speaker 1: So he says also in their audit that they found

442
00:26:24,480 --> 00:26:30,240
the average customer service visit exceeds one hour and fifteen minutes.

443
00:26:30,319 --> 00:26:32,039
That is the average visit.

444
00:26:32,440 --> 00:26:34,960
Speaker 3: Now, I want to note here that this is DMV

445
00:26:35,200 --> 00:26:40,799
data based on when individuals actually check in the license office, right.

446
00:26:41,119 --> 00:26:43,640
This doesn't include how long you have to wait outside

447
00:26:43,680 --> 00:26:46,359
if you're there for a show up. We also found

448
00:26:46,400 --> 00:26:50,279
that thirteen point eight percent of customer visits exceeded two

449
00:26:50,319 --> 00:26:53,200
and a half hours in the year twenty twenty five,

450
00:26:53,279 --> 00:26:56,039
which is a seventy nine percent increase statewide.

451
00:26:56,240 --> 00:27:00,640
Speaker 1: That's insane. So the one hour and fifteen teen minute

452
00:27:02,119 --> 00:27:07,960
average customer service visit only starts when you check in.

453
00:27:09,839 --> 00:27:14,240
You can wait outside. And I have seen the lines.

454
00:27:14,279 --> 00:27:17,240
I've waited in some of these lines over the last

455
00:27:17,240 --> 00:27:19,920
few years because we moved so I had to get

456
00:27:19,920 --> 00:27:22,880
my license updated. Christy had to get her license updated.

457
00:27:22,920 --> 00:27:25,839
So like waiting in the line and trying to make appointments,

458
00:27:25,880 --> 00:27:29,559
and we've gotten we've had a lot of appointments and

459
00:27:29,599 --> 00:27:32,359
a lot of visits to DMVs over the last three

460
00:27:32,480 --> 00:27:36,680
or four years. And that one hour fifteen minute average

461
00:27:36,680 --> 00:27:38,799
waytime is only after you check in. You could be

462
00:27:38,839 --> 00:27:41,839
out in that line for four hours before you ever

463
00:27:41,920 --> 00:27:46,000
check in, and the average service time is over two

464
00:27:46,079 --> 00:27:54,119
and a half hours. I mean, that's just insane. That's insane.

465
00:27:54,559 --> 00:28:01,599
It is completely broken. Twenty audit in Bullock's office worked

466
00:28:01,599 --> 00:28:04,519
in the past six months in conjunction with the Institute

467
00:28:04,559 --> 00:28:09,599
for Transportation Research North Carolina State University, the Brian School

468
00:28:09,640 --> 00:28:12,960
of Business and Economics at UNC Greensboro, and the UNC

469
00:28:13,119 --> 00:28:16,680
School of Government to do the audit. Additional audits of

470
00:28:16,839 --> 00:28:21,039
groups like license plate agencies will also be released in

471
00:28:21,119 --> 00:28:28,480
the coming months, and again, the overall issue is measurably

472
00:28:28,799 --> 00:28:32,640
relevant metrics, he says. We need to do that so

473
00:28:32,759 --> 00:28:34,759
the managers know what they're doing right and what they

474
00:28:34,759 --> 00:28:38,119
are doing wrong. You know, stories are powerful. They help

475
00:28:38,240 --> 00:28:41,960
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with Creative Video started in nineteen ninety seven and Minhill,

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valuable service, converting images, foos and videos into high quality

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produced slide shows, videos and albums. The trusted, talented and

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dedicated team at Creative Video will go over all of

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loved ones, videos for rehearsal, dinners, weddings, graduations, Christmas, family vacations, birthdays,

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or just your family stories, all told through images. That's

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what your photos and videos are. They are your life

490
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who came before you, and they will tell others to

492
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come who you are. Visit Creative video dot com. The

493
00:29:39,960 --> 00:29:42,759
North Carolina auditor out with the audit of the North

494
00:29:42,759 --> 00:29:47,839
Carolina DMV went over some of the customer service declining

495
00:29:48,039 --> 00:29:53,519
performance findings. Next up, he talked about employees struggling with

496
00:29:53,599 --> 00:29:59,440
workload and burnout. Forty three percent express negative views of

497
00:29:59,519 --> 00:30:05,319
prior li leadership support. Employee cited low salary, burnout, security concerns,

498
00:30:05,519 --> 00:30:10,079
lack of support, and inadequate training. Average salaries are below

499
00:30:10,119 --> 00:30:15,319
fifty thousand dollars for examiners in both rural and urban areas.

500
00:30:16,160 --> 00:30:22,079
Dave Bullock, the Auditor, recommended market based pay for licensed

501
00:30:22,319 --> 00:30:25,920
examiners based on cost of living in the different areas

502
00:30:26,039 --> 00:30:26,759
of the state.

503
00:30:27,519 --> 00:30:30,640
Speaker 3: The DMV has to have more employees in its office,

504
00:30:30,640 --> 00:30:33,240
and those vacant positions need to be filled. You know,

505
00:30:33,279 --> 00:30:34,799
one of the things we did in the State Orders

506
00:30:34,839 --> 00:30:39,599
Office we hired a we redesigned an administrative position to

507
00:30:39,640 --> 00:30:42,200
be a full time recruiter, and I think that's a

508
00:30:42,200 --> 00:30:44,920
great idea for d and V as well. We want

509
00:30:44,960 --> 00:30:46,799
to make sure we have the best and brightest working

510
00:30:46,880 --> 00:30:49,200
in the State Auditor's Office, and we want somebody full

511
00:30:49,279 --> 00:30:54,440
time recruiting folks to come work for the state. Specifically, however,

512
00:30:54,519 --> 00:30:58,400
we identified twelve service areas where recruitment and retention efforts

513
00:30:58,720 --> 00:31:01,279
should be focused for maximum impact.

514
00:31:01,519 --> 00:31:04,640
Speaker 1: So he pointed out, the state's population has grown by

515
00:31:04,759 --> 00:31:08,039
twenty nine percent by two point five million people over

516
00:31:08,039 --> 00:31:11,880
the last twenty years, but driver license examiner positions have

517
00:31:11,960 --> 00:31:14,960
only increased by fifty two positions, or ten percent. So

518
00:31:15,400 --> 00:31:19,480
population up like thirty percent, but the positions of examiners

519
00:31:19,599 --> 00:31:22,480
only up ten percent. He says, only five hundred and

520
00:31:22,519 --> 00:31:26,599
five of the seven hundred and ten examiner positions are filled,

521
00:31:26,640 --> 00:31:29,400
so that it's one hundred and sixty vacancies, which means

522
00:31:29,400 --> 00:31:31,519
you can't get your road tests done. And he pointed

523
00:31:31,559 --> 00:31:35,119
to one most the most egregious example is in Harnett County,

524
00:31:35,599 --> 00:31:42,640
one examiner serving over fifty six thousand residents. The findings

525
00:31:42,640 --> 00:31:47,200
in the performance audit point towards a dysfunctional relationship between

526
00:31:47,319 --> 00:31:51,200
DMV and the DOT. He says, this is a major,

527
00:31:51,319 --> 00:31:52,799
if not the major issue.

528
00:31:53,200 --> 00:31:57,319
Speaker 3: This is a governance structure issue that adds too much

529
00:31:57,359 --> 00:32:01,440
bureaucratic red tape to the equation. There are four systematic

530
00:32:01,519 --> 00:32:05,200
challenges stemming from the DMV's governance structure as a division

531
00:32:05,200 --> 00:32:07,440
of DOT. And let me stop here and say I

532
00:32:07,480 --> 00:32:11,480
am aware, and I certainly respect Commissioner Time and Setia

533
00:32:11,519 --> 00:32:16,400
Hopkins disagreement with this recommendation. Actually, if you look at

534
00:32:16,400 --> 00:32:19,680
their response, they agree with every single recommendation we make

535
00:32:19,799 --> 00:32:22,720
except this one. And I certainly understand and respect that.

536
00:32:22,920 --> 00:32:28,480
But the current structure limits the strategic input of the

537
00:32:28,559 --> 00:32:32,039
DMV of the forty five performance milestones and the DOT

538
00:32:32,200 --> 00:32:35,319
strategic plan for twenty twenty three to twenty five. Only

539
00:32:35,440 --> 00:32:40,880
two of the forty five directly pertain to DMV operations.

540
00:32:41,519 --> 00:32:46,440
They have restricted budgetary autonomy. DMV relies on DOT to

541
00:32:46,480 --> 00:32:49,640
submit budget requests, but only thirty one percent of DMV

542
00:32:49,799 --> 00:32:55,200
staffing requests were included in dot's budget requests. Insufficient performance data.

543
00:32:55,519 --> 00:32:59,279
DOT left out DMV customer service satisfaction data in its

544
00:32:59,279 --> 00:33:04,759
performance for work. Exclusion from key process modernization initiatives. DMV

545
00:33:04,960 --> 00:33:09,200
was excluded from planning and procurement phases of improvement efforts

546
00:33:09,279 --> 00:33:13,079
led by the DOT. Again, it's not personality base and

547
00:33:13,160 --> 00:33:16,400
I'm fully aware that Secretary Hopkins is new to the

548
00:33:16,480 --> 00:33:20,200
job over the last six months and Commissioner Time is

549
00:33:20,240 --> 00:33:22,440
new to the job. But this is This has been

550
00:33:22,480 --> 00:33:27,480
a legacy issue at the DMV between the d and

551
00:33:27,559 --> 00:33:28,279
V and the DOT.

552
00:33:28,559 --> 00:33:30,559
Speaker 1: Yeah, this has been going on for a long time.

553
00:33:30,640 --> 00:33:34,680
North Carolina DOT is in charge of the North Carolina

554
00:33:34,759 --> 00:33:39,160
d MV and so DMV has to go through DOT

555
00:33:40,079 --> 00:33:43,240
for its funding and for and to be included in

556
00:33:43,279 --> 00:33:45,920
its you know, long term planning and oh please, SI,

557
00:33:46,079 --> 00:33:49,000
can I have some more positions? Well? DT is also

558
00:33:49,519 --> 00:33:55,440
doing what roads right train stuff, shipping stuff like that.

559
00:33:55,640 --> 00:33:59,960
DOT has got this massive footprint and it seems like

560
00:34:00,279 --> 00:34:02,000
they don't really pay a whole lot of attention to

561
00:34:02,039 --> 00:34:04,599
the Division of Motor Vehicles. And so that's why the

562
00:34:04,640 --> 00:34:09,199
auditor is recommending that the DMV be set up as

563
00:34:09,239 --> 00:34:13,880
an autonomous agency or authority with direct control over its

564
00:34:13,880 --> 00:34:22,320
own budget, its own planning, its own operations. And he

565
00:34:22,360 --> 00:34:26,639
pointed out on some of the funding levels that they

566
00:34:26,760 --> 00:34:33,320
like DMV contributes. Yeah, generates thirty percent of all DOT

567
00:34:34,400 --> 00:34:38,559
overall revenue, so a third of all the DOT funds

568
00:34:39,280 --> 00:34:43,840
come from the Motor Vehicle's Division. But what do they

569
00:34:44,000 --> 00:34:48,760
spend on DMV two point eight percent of their expenditures,

570
00:34:50,000 --> 00:34:53,760
Like this is a cash cow for the Department of Transportation,

571
00:34:54,039 --> 00:34:57,800
and they don't fund this cash cow to the service

572
00:34:57,880 --> 00:35:00,800
level that it needs. This is why people say, oh,

573
00:35:00,840 --> 00:35:04,719
it's the legislature or whatever. Look, legislature has already moved

574
00:35:04,719 --> 00:35:06,719
a bill sitting on the Governor's desk right to give

575
00:35:06,719 --> 00:35:09,880
more money, hire more positions for DMV. To be sure,

576
00:35:09,960 --> 00:35:14,559
the legislature has got fingerprints on this mess too. But

577
00:35:14,719 --> 00:35:20,119
DOT has been raking in the money from DMV and

578
00:35:20,199 --> 00:35:25,360
not allocating the money back down to this cash cow

579
00:35:25,840 --> 00:35:30,360
final clip here, he recommended incentives for more online transactions.

580
00:35:30,440 --> 00:35:33,000
Right now, it costs more money to actually do stuff online,

581
00:35:33,000 --> 00:35:37,480
which is absurd. Pop up locations in regional locations, in

582
00:35:37,559 --> 00:35:40,280
empty big box stores, just do a pop up, be

583
00:35:40,360 --> 00:35:43,679
there for two weeks or something, right, and then offer

584
00:35:43,719 --> 00:35:47,760
a sort of like an easy pass lane, a premier service,

585
00:35:47,800 --> 00:35:50,360
so you get faster check ins, but you pay more

586
00:35:50,440 --> 00:35:53,480
money for the accelerated service. Like, oh, but what about

587
00:35:53,480 --> 00:35:56,119
the poor, Well, they won't be having to now compete

588
00:35:56,159 --> 00:35:59,079
with the people who pay. Right, people who pay will

589
00:35:59,119 --> 00:36:01,000
now clear out of the line, and your line should

590
00:36:01,000 --> 00:36:03,079
move faster too. That's the idea.

591
00:36:04,280 --> 00:36:07,880
Speaker 3: We also have talked with commissioners time and I will

592
00:36:08,239 --> 00:36:10,440
tell you that the D and D is working really

593
00:36:10,480 --> 00:36:16,000
hard to authorize third party testers to administer the skills test.

594
00:36:17,199 --> 00:36:21,840
We found that, for example, in South Carolina, look, there

595
00:36:21,920 --> 00:36:26,159
is a complete regulatory and licensing scheme for folks that

596
00:36:26,440 --> 00:36:29,440
train drivers on how to drive. Whether it's at the

597
00:36:29,440 --> 00:36:32,159
public schools or whether if you're out of private school.

598
00:36:32,239 --> 00:36:35,199
There's no reason why those individuals who spend several hours

599
00:36:35,199 --> 00:36:38,320
minimum of six hours with those individuals in the car

600
00:36:38,719 --> 00:36:43,400
can't certify that they've actually passed the driver's test. We found,

601
00:36:43,440 --> 00:36:46,800
for example, that an examiner can process four to five

602
00:36:47,119 --> 00:36:52,000
renewals or real IDs in an hour, but that road

603
00:36:52,039 --> 00:36:54,719
test for the sixteen year old typically takes a minimum

604
00:36:54,719 --> 00:36:58,599
of thirty five minutes, and for a commercial driver's driver

605
00:36:58,679 --> 00:37:01,960
it takes a minimum of forty five minutes. So eliminating

606
00:37:02,000 --> 00:37:04,840
that thirty five minute timeframe and that forty five minute

607
00:37:04,840 --> 00:37:08,800
timeframe are really actionable steps. And by the way, the

608
00:37:08,880 --> 00:37:11,519
DMV can do that without statutory change.

609
00:37:11,719 --> 00:37:14,119
Speaker 1: Okay, so they can do that. If you look, I

610
00:37:14,159 --> 00:37:16,800
did this. I had a sign up for a course,

611
00:37:17,360 --> 00:37:19,800
I got to drive this guy's car. He trained me

612
00:37:20,000 --> 00:37:22,119
and then went to take the test up in New

613
00:37:22,199 --> 00:37:24,880
York and pass the test. So let those third party

614
00:37:25,320 --> 00:37:31,480
training people be certified to give the tests too. All right,

615
00:37:31,519 --> 00:37:33,880
that'll do it for this episode. Thank you so much

616
00:37:33,880 --> 00:37:35,960
for listening. I could not do the show without your

617
00:37:36,000 --> 00:37:38,760
support and the support of the businesses that advertise on

618
00:37:38,800 --> 00:37:41,599
the podcast, So if you'd like, please support them too

619
00:37:41,639 --> 00:37:43,320
and tell them you heard it here. You can also

620
00:37:43,360 --> 00:37:45,920
become a patron at my Patreon page or go to

621
00:37:46,079 --> 00:37:49,800
thepetecleanershow dot com. Again. Thank you so much for listening,

622
00:37:49,880 --> 00:37:56,119
and don't break anything while I'm gone.

