WEBVTT

1
00:00:01.040 --> 00:00:03.080
<v Speaker 1>Hey, this is Chris with Hacking your Leadership. On today's

2
00:00:03.080 --> 00:00:05.679
<v Speaker 1>discussion on employee engagement. I want to talk about the

3
00:00:05.799 --> 00:00:10.640
<v Speaker 1>role that tools like augmented reality, virtual reality, the metaverse,

4
00:00:10.759 --> 00:00:14.240
<v Speaker 1>you know, the all these kind of the futuristic tools

5
00:00:14.640 --> 00:00:18.839
<v Speaker 1>that have become you know, part of our culture and

6
00:00:18.879 --> 00:00:21.320
<v Speaker 1>our zeitgeist right now. I want to talk about the

7
00:00:21.359 --> 00:00:25.280
<v Speaker 1>way that these will change how leaders interact with teams.

8
00:00:25.719 --> 00:00:28.480
<v Speaker 1>And I think it's important to talk about because you know,

9
00:00:29.239 --> 00:00:32.479
<v Speaker 1>all of those tools there is a you know, a

10
00:00:32.560 --> 00:00:36.200
<v Speaker 1>seemingly productivity slash business component to them, and then there's

11
00:00:36.200 --> 00:00:39.640
<v Speaker 1>an entertainment slash fund component to them. And I think

12
00:00:39.759 --> 00:00:42.200
<v Speaker 1>on a lot of teams and a lot of organizations

13
00:00:42.200 --> 00:00:46.000
<v Speaker 1>and a lot of leaders, that kind of split is

14
00:00:46.000 --> 00:00:50.000
<v Speaker 1>is looked at from purposes of work versus not work.

15
00:00:50.079 --> 00:00:53.439
<v Speaker 1>And so if I'm really into those types of tools,

16
00:00:53.479 --> 00:00:56.079
<v Speaker 1>and I'm a leader of people, then I might you know,

17
00:00:56.200 --> 00:00:58.320
<v Speaker 1>play video games on them at home. I might you know,

18
00:00:58.399 --> 00:01:00.679
<v Speaker 1>watch movies on them, you know, when I not at work.

19
00:01:00.880 --> 00:01:03.719
<v Speaker 1>But when I'm interacting with my team, I'm looking at

20
00:01:03.759 --> 00:01:05.640
<v Speaker 1>it from the perspective of, Okay, how do how do

21
00:01:05.719 --> 00:01:08.439
<v Speaker 1>I how do I use these tools to interact with

22
00:01:08.439 --> 00:01:11.480
<v Speaker 1>my teams from a from a standpoint of productivity or

23
00:01:11.519 --> 00:01:15.319
<v Speaker 1>you know, getting more work done. And I think there

24
00:01:15.359 --> 00:01:20.040
<v Speaker 1>can be an overlap here where the way that a

25
00:01:20.040 --> 00:01:25.400
<v Speaker 1>lot of these tools can impact leaders and teams positively

26
00:01:25.920 --> 00:01:29.560
<v Speaker 1>is in how leaders use these tools not just to

27
00:01:30.239 --> 00:01:33.319
<v Speaker 1>drive more productivity, but from a standpoint of how do

28
00:01:33.359 --> 00:01:35.799
<v Speaker 1>we drive better culture and engagement and fun.

29
00:01:35.959 --> 00:01:39.959
<v Speaker 2>Yeah, I think that there's so much in technology that

30
00:01:40.000 --> 00:01:45.239
<v Speaker 2>we can utilize to do more things to build community,

31
00:01:45.400 --> 00:01:50.719
<v Speaker 2>to build culture, to personalize the workplace, to be able

32
00:01:50.760 --> 00:01:55.319
<v Speaker 2>to recognize great work in a much more unique and

33
00:01:55.359 --> 00:01:57.840
<v Speaker 2>personal way. I just think that there's there's a lot

34
00:01:57.879 --> 00:01:59.599
<v Speaker 2>of things that I think about all the tech that

35
00:01:59.640 --> 00:02:03.239
<v Speaker 2>we use to just mess with each other, to create memes,

36
00:02:03.319 --> 00:02:07.359
<v Speaker 2>to to make pictures, dance around, to do face swap,

37
00:02:07.519 --> 00:02:10.639
<v Speaker 2>like all these funny things that we do in this

38
00:02:10.719 --> 00:02:13.400
<v Speaker 2>space of technology. When you take now in AR and

39
00:02:13.560 --> 00:02:17.400
<v Speaker 2>VR into the workplace, we tend to only think about

40
00:02:17.439 --> 00:02:19.319
<v Speaker 2>it from like how do we use this to be

41
00:02:19.439 --> 00:02:22.120
<v Speaker 2>more productive at work? And I think there's a big

42
00:02:22.159 --> 00:02:24.680
<v Speaker 2>space here to say like, well, how can we use

43
00:02:24.680 --> 00:02:28.719
<v Speaker 2>this to actually build better culture and make it more

44
00:02:28.759 --> 00:02:32.199
<v Speaker 2>personal and have more fun with the team. And when

45
00:02:32.199 --> 00:02:35.400
<v Speaker 2>you're thinking about employee engagement. Those are the types of

46
00:02:35.439 --> 00:02:38.759
<v Speaker 2>things that I think we overlook and just spend some

47
00:02:38.800 --> 00:02:42.000
<v Speaker 2>more time digging into from a leadership standpoint. And so

48
00:02:42.000 --> 00:02:44.400
<v Speaker 2>I think there's something that we're just now at the

49
00:02:44.439 --> 00:02:48.360
<v Speaker 2>beginning of what could this possibly look like. But as

50
00:02:48.479 --> 00:02:53.039
<v Speaker 2>these technologies roll out into our everyday kind of work days,

51
00:02:53.319 --> 00:02:55.319
<v Speaker 2>that that's when we need to start to figure out,

52
00:02:55.319 --> 00:02:59.199
<v Speaker 2>like what can we do to utilize them to either

53
00:02:59.400 --> 00:03:02.879
<v Speaker 2>create more engagement or more interaction amongst each other in

54
00:03:02.960 --> 00:03:05.879
<v Speaker 2>a fun and engaging way. I think that's the power

55
00:03:06.000 --> 00:03:07.039
<v Speaker 2>of some of this technology.

56
00:03:07.120 --> 00:03:11.280
<v Speaker 1>Yeah, I'm thinking back to, you know, the probably almost

57
00:03:11.360 --> 00:03:13.840
<v Speaker 1>twenty years ago now, which is crazy to think, when

58
00:03:13.879 --> 00:03:16.719
<v Speaker 1>the Nintendo We first came out, it's probably O six

59
00:03:16.840 --> 00:03:19.520
<v Speaker 1>oh seven somewhere in that neighborhood. And I was with

60
00:03:19.560 --> 00:03:22.599
<v Speaker 1>a team of people who we all created our own

61
00:03:23.080 --> 00:03:27.479
<v Speaker 1>you know Nintendo We, the WE little person that you create,

62
00:03:27.520 --> 00:03:29.680
<v Speaker 1>and we made it look like ourselves, and we did

63
00:03:29.719 --> 00:03:33.000
<v Speaker 1>team building exercises where we would do you know, the

64
00:03:33.080 --> 00:03:35.919
<v Speaker 1>WE fitness stuff, and we'd have competitions for different sports

65
00:03:35.919 --> 00:03:38.439
<v Speaker 1>and you were playing with your little little you know

66
00:03:38.520 --> 00:03:44.280
<v Speaker 1>WE character that you created, and it wasn't It wasn't

67
00:03:44.520 --> 00:03:47.680
<v Speaker 1>you know, related to productivity or the business. It was

68
00:03:47.840 --> 00:03:50.879
<v Speaker 1>just kind of having fun and it wasn't presented as

69
00:03:50.919 --> 00:03:53.520
<v Speaker 1>team building. It was just kind of like, hey, you

70
00:03:53.560 --> 00:03:56.719
<v Speaker 1>want to challenge somebody that you work alongside to do this.

71
00:03:57.360 --> 00:04:01.680
<v Speaker 1>That builds relationships and camaraderie teamwork, and that leads to

72
00:04:02.199 --> 00:04:04.960
<v Speaker 1>better productivity because when you get along with your teammates,

73
00:04:05.240 --> 00:04:07.400
<v Speaker 1>you become more collaborative with your teammates, and then better

74
00:04:07.439 --> 00:04:10.000
<v Speaker 1>work gets done. So you know, this is this has

75
00:04:10.039 --> 00:04:13.719
<v Speaker 1>been happening forever, like there's always new technology and there

76
00:04:13.719 --> 00:04:16.720
<v Speaker 1>are always leaders who will you know, gravitate towards that

77
00:04:16.759 --> 00:04:20.360
<v Speaker 1>technology anyway, because that's who they are. The leaders who

78
00:04:20.439 --> 00:04:22.600
<v Speaker 1>can do that and then take the next step of saying,

79
00:04:22.639 --> 00:04:25.439
<v Speaker 1>how can I integrate this within my team from a

80
00:04:25.480 --> 00:04:30.720
<v Speaker 1>standpoint of, you know, increasing the way people engage with

81
00:04:30.759 --> 00:04:34.439
<v Speaker 1>each other, not to increase productivity, but to increase the

82
00:04:34.480 --> 00:04:37.360
<v Speaker 1>way people engage with each other, knowing that the increase

83
00:04:37.399 --> 00:04:41.079
<v Speaker 1>in productivity will eventually come. That's kind of the sweet

84
00:04:41.120 --> 00:04:42.600
<v Speaker 1>spot there. So I want to talk about some of

85
00:04:42.600 --> 00:04:44.199
<v Speaker 1>the ways leaders can do this with their teams, But

86
00:04:44.240 --> 00:04:47.199
<v Speaker 1>first I'm gonna get up over sponsors. All Right, if

87
00:04:47.199 --> 00:04:49.560
<v Speaker 1>you're a leader of people and you've been in the

88
00:04:49.639 --> 00:04:52.120
<v Speaker 1>workforce for you know, let's say five or six years

89
00:04:52.199 --> 00:04:56.319
<v Speaker 1>or more at least, you've undoubtedly been in situations where

90
00:04:56.800 --> 00:05:02.240
<v Speaker 1>a thing that could been fun ended up not being

91
00:05:02.279 --> 00:05:06.680
<v Speaker 1>fun because it was presented as a team building exercise

92
00:05:06.879 --> 00:05:11.079
<v Speaker 1>or as a kind of a top down, structured way

93
00:05:11.199 --> 00:05:14.879
<v Speaker 1>of you know, getting people to have fun with each

94
00:05:14.879 --> 00:05:18.480
<v Speaker 1>other that wasn't organic or didn't feel organic. And you've

95
00:05:18.480 --> 00:05:21.720
<v Speaker 1>probably also been in situations where you've had interactions that

96
00:05:21.839 --> 00:05:24.959
<v Speaker 1>did feel organic because they were organic. If you're a

97
00:05:25.040 --> 00:05:28.279
<v Speaker 1>leader of people, it's very important that you don't cross

98
00:05:28.319 --> 00:05:30.279
<v Speaker 1>that line. It's very important that when you're trying to

99
00:05:30.279 --> 00:05:33.199
<v Speaker 1>integrate things like this or or you know, use these

100
00:05:33.240 --> 00:05:36.199
<v Speaker 1>tools to you know, interact with your team better, that

101
00:05:36.279 --> 00:05:38.240
<v Speaker 1>it doesn't start from I'm the leader, this is what

102
00:05:38.240 --> 00:05:41.160
<v Speaker 1>we're all gonna do now. It starts from a, hey,

103
00:05:41.680 --> 00:05:42.959
<v Speaker 1>do you want to work with me on this? With

104
00:05:43.040 --> 00:05:46.480
<v Speaker 1>one person, a crowd draws a crowd. And so if

105
00:05:46.519 --> 00:05:48.639
<v Speaker 1>you can work with a person, or you know, a

106
00:05:48.680 --> 00:05:52.120
<v Speaker 1>single person or two or three people that you already

107
00:05:52.120 --> 00:05:55.199
<v Speaker 1>have a close relationship with, and other people can kind

108
00:05:55.199 --> 00:05:57.279
<v Speaker 1>of see what's going on, and they want to get involved.

109
00:05:57.480 --> 00:06:00.439
<v Speaker 1>That kind of organic growth is what leads to the

110
00:06:00.439 --> 00:06:03.279
<v Speaker 1>the camraadering the team building you're looking for you standing

111
00:06:03.279 --> 00:06:04.879
<v Speaker 1>in front of the room and saying we're all gonna

112
00:06:04.879 --> 00:06:07.959
<v Speaker 1>put these goggles on and do an exercise together. That

113
00:06:08.000 --> 00:06:10.759
<v Speaker 1>doesn't work because they go into it thinking there's an

114
00:06:10.839 --> 00:06:14.000
<v Speaker 1>ulterior motive. Your employees will think they're doing this because

115
00:06:14.040 --> 00:06:16.160
<v Speaker 1>they want us to engage with people that we wouldn't

116
00:06:16.199 --> 00:06:19.000
<v Speaker 1>normally engage with. And what I'm saying is, as a leader,

117
00:06:19.120 --> 00:06:21.160
<v Speaker 1>your job is to get people to engage with people

118
00:06:21.279 --> 00:06:23.439
<v Speaker 1>that they wouldn't normally engage with, but to have it

119
00:06:23.480 --> 00:06:27.279
<v Speaker 1>be organic, which is to say, create the space that

120
00:06:27.360 --> 00:06:29.759
<v Speaker 1>allows it to happen and then know that it will happen.

121
00:06:29.920 --> 00:06:34.519
<v Speaker 2>Yeah, And I think take advantage of the technology and

122
00:06:34.560 --> 00:06:39.000
<v Speaker 2>what it's capable of doing. I think again, I've been

123
00:06:39.000 --> 00:06:41.759
<v Speaker 2>on virtual calls and things like that, and we use

124
00:06:41.759 --> 00:06:44.600
<v Speaker 2>different technologies all over the place for different meetings and stuff,

125
00:06:44.639 --> 00:06:47.519
<v Speaker 2>and I think sometimes we only use a small percentage

126
00:06:47.560 --> 00:06:50.360
<v Speaker 2>of the technology and the tool just to accomplish the

127
00:06:50.399 --> 00:06:52.560
<v Speaker 2>thing that we're trying to accomplish in the moment, versus

128
00:06:52.639 --> 00:06:55.560
<v Speaker 2>thinking about how could we utilize this to be more interactive,

129
00:06:55.639 --> 00:06:59.959
<v Speaker 2>to be more creative, to be able to recognize people

130
00:07:00.160 --> 00:07:02.199
<v Speaker 2>in a different way, to engage with people in a

131
00:07:02.199 --> 00:07:05.480
<v Speaker 2>different way. And I think that's something that thinking about,

132
00:07:05.600 --> 00:07:11.279
<v Speaker 2>you know, ar VR, metaverse, you know, virtual communication platforms,

133
00:07:11.279 --> 00:07:14.600
<v Speaker 2>whatever they might be, there are ways to utilize them

134
00:07:15.160 --> 00:07:18.160
<v Speaker 2>that will allow you to engage with teams in a

135
00:07:18.199 --> 00:07:21.480
<v Speaker 2>different way and will create the spaces that I think

136
00:07:21.519 --> 00:07:25.439
<v Speaker 2>will make it more fun and and and and more

137
00:07:26.480 --> 00:07:30.160
<v Speaker 2>of an opportunity to to you know, make people feel

138
00:07:30.600 --> 00:07:35.560
<v Speaker 2>seen and heard and you know, celebrated for the work

139
00:07:35.560 --> 00:07:39.839
<v Speaker 2>that they're doing and not just the monotonous of we

140
00:07:40.000 --> 00:07:43.199
<v Speaker 2>only use these things for these certain ways, for these

141
00:07:43.199 --> 00:07:46.040
<v Speaker 2>certain reasons. So that would be my only other thoughts

142
00:07:46.079 --> 00:07:48.319
<v Speaker 2>and challenge on this, and something that I'm constantly thinking

143
00:07:48.360 --> 00:07:51.519
<v Speaker 2>about is how can we use this technology to maybe

144
00:07:52.240 --> 00:07:56.720
<v Speaker 2>interact with a workforce and with teams that are very

145
00:07:56.720 --> 00:08:00.439
<v Speaker 2>comfortable in this technology in other areas, uh and maybe

146
00:08:00.480 --> 00:08:05.399
<v Speaker 2>have you know, a higher expectation of engagement outside of

147
00:08:05.439 --> 00:08:07.639
<v Speaker 2>work because of the way that people utilize the technology,

148
00:08:07.879 --> 00:08:10.399
<v Speaker 2>and then a lower element of engagement in work because

149
00:08:10.399 --> 00:08:12.480
<v Speaker 2>we only use the bare minimums of the technology that

150
00:08:12.519 --> 00:08:12.800
<v Speaker 2>we have.

151
00:08:12.920 --> 00:08:15.519
<v Speaker 1>Right, and they are self imposed restrictions too. Like if

152
00:08:15.519 --> 00:08:19.240
<v Speaker 1>we're using the bare minimums, it's because we have said, oh,

153
00:08:19.399 --> 00:08:22.000
<v Speaker 1>this doesn't belong here. This is a work environment, not

154
00:08:22.120 --> 00:08:25.319
<v Speaker 1>a this it's we're trying to define it in advance,

155
00:08:25.720 --> 00:08:29.319
<v Speaker 1>and we're limiting ourselves in terms of what our teams

156
00:08:29.319 --> 00:08:31.680
<v Speaker 1>are capable of doing. If we just kind of like

157
00:08:31.920 --> 00:08:33.679
<v Speaker 1>you know, took the gloves off and you know, threw

158
00:08:33.720 --> 00:08:36.639
<v Speaker 1>the rule book out and said Okay, here's what you

159
00:08:36.679 --> 00:08:39.399
<v Speaker 1>can't do, it's more like, this is what we have

160
00:08:39.480 --> 00:08:42.200
<v Speaker 1>to get done today. How we get there can be

161
00:08:42.360 --> 00:08:46.360
<v Speaker 1>as fun and engaging or as you know, boring and

162
00:08:46.519 --> 00:08:49.840
<v Speaker 1>unengaging as we want it to be, and it's completely

163
00:08:49.879 --> 00:08:51.879
<v Speaker 1>within our control as leaders to make it go the

164
00:08:51.919 --> 00:08:54.399
<v Speaker 1>way that we want to go, knowing that the outcomes

165
00:08:54.440 --> 00:08:57.120
<v Speaker 1>will be better if it is fun and engaging and

166
00:08:57.120 --> 00:08:59.840
<v Speaker 1>people feel recognized for the work that they're doing and

167
00:09:00.240 --> 00:09:02.559
<v Speaker 1>using the technology to do it is a great way

168
00:09:02.600 --> 00:09:05.440
<v Speaker 1>to do it. You know, before a lot of this

169
00:09:05.519 --> 00:09:08.639
<v Speaker 1>technology came out, I remember feeling like, as a leader,

170
00:09:09.240 --> 00:09:12.440
<v Speaker 1>you know, struggling to find ways of recognizing people that

171
00:09:12.519 --> 00:09:15.759
<v Speaker 1>were different, recognizing people that it wasn't just the same

172
00:09:15.799 --> 00:09:19.399
<v Speaker 1>ways that we recognize people, and with a lack of technology,

173
00:09:19.600 --> 00:09:22.240
<v Speaker 1>you can feel limited in terms of the ways you

174
00:09:22.279 --> 00:09:24.799
<v Speaker 1>can do that with the resources that you have available

175
00:09:24.799 --> 00:09:28.279
<v Speaker 1>to you. The technology that is available to us now

176
00:09:28.519 --> 00:09:31.120
<v Speaker 1>and that will continue to grow, opens up so many

177
00:09:31.159 --> 00:09:33.399
<v Speaker 1>doors for how we can meet people where they are

178
00:09:33.879 --> 00:09:37.759
<v Speaker 1>and and and recognize them and reward them and you know,

179
00:09:37.840 --> 00:09:39.559
<v Speaker 1>kind of hoist them up on pedestals in front of

180
00:09:39.600 --> 00:09:43.960
<v Speaker 1>their teammates in ways that we've never done before. That

181
00:09:43.960 --> 00:09:47.039
<v Speaker 1>that will feel different and that will be great at

182
00:09:47.159 --> 00:09:50.159
<v Speaker 1>at kind of creating that engagement and that that buy

183
00:09:50.200 --> 00:09:52.879
<v Speaker 1>into the work that has to be done because they

184
00:09:53.559 --> 00:09:56.919
<v Speaker 1>they got the single the most important thing they need

185
00:09:56.919 --> 00:09:59.039
<v Speaker 1>to get out of any interaction, which is it made

186
00:09:59.080 --> 00:10:01.399
<v Speaker 1>them feel good, made them feel good to be there.

187
00:10:02.000 --> 00:10:04.840
<v Speaker 1>If you can get that out of your team, the

188
00:10:05.840 --> 00:10:10.240
<v Speaker 1>lessons of the interaction or of the training will land automatically.

189
00:10:11.600 --> 00:10:13.200
<v Speaker 1>All you have to do is make sure they feel

190
00:10:13.200 --> 00:10:15.600
<v Speaker 1>good about themselves while they're there, and the rest will

191
00:10:15.600 --> 00:10:17.879
<v Speaker 1>fall into place. The technology is the way to do that,

192
00:10:17.919 --> 00:10:20.600
<v Speaker 1>and the leaders who use the technology in this way

193
00:10:20.639 --> 00:10:22.759
<v Speaker 1>are the ones that will get better outcomes. Thank you

194
00:10:22.840 --> 00:10:25.200
<v Speaker 1>for joining us in this episode on employee engagement we'll

195
00:10:25.200 --> 00:10:26.600
<v Speaker 1>see you next Thursday. For the next one, you have

196
00:10:26.600 --> 00:10:27.799
<v Speaker 1>a great day.