WEBVTT

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<v Speaker 1>Picture this. It's June twenty fourth, nineteen eighty two. You're

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<v Speaker 1>strapped into a window seat on British Airways flight nine.

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<v Speaker 1>Oh Man. Yeah right, So it's pitch black outside. You

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<v Speaker 1>are eleven thousand meters above the Indian Ocean, and suddenly

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<v Speaker 1>this strange, shimmering white light begins to just cling to

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<v Speaker 1>the wings outside your window, like.

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<v Speaker 2>A glowing web of electricity.

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<v Speaker 1>Basically, it's wrapping around the metal.

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<v Speaker 2>And you know that actually resembles Saint almost fire, which

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<v Speaker 2>is a totally known electrical phenomenon in aviation, right, But

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<v Speaker 2>the thing is, Saint Almo's fire usually only happens when

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<v Speaker 2>a plane flies through highly charged.

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<v Speaker 1>Thunderclouds, which they weren't in.

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<v Speaker 2>Right on this specific night, the weather radar in the

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<v Speaker 2>cockpit showing that the sky is perfectly clear, I mean,

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<v Speaker 2>there isn't a cloud for miles.

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<v Speaker 1>But the strangeness doesn't stop with the lights, so an

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<v Speaker 1>acrid sulfuric smoke starts pouring through the cabin vents. You

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<v Speaker 1>can see passengers sweating, rubbing their eyes, coughing into their sleeves,

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<v Speaker 1>and then people look out the windows and see something

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<v Speaker 1>straight out of a nightmare. Massive forty foot jets of

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<v Speaker 1>flame are shooting out from the backs of the engines.

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<v Speaker 2>Which is never what you want to see at eleven

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<v Speaker 2>thousand meters.

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<v Speaker 1>Never, the seven forty seven's huge rolls Royce engines suddenly

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<v Speaker 1>make this grating, violent rumbling sound. It's described as sounding

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<v Speaker 1>like a cement mixer churning a load of heavy rocks. Wow,

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<v Speaker 1>and then just dead silence. In the span of a

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<v Speaker 1>minute and a half, all four engines have completely failed.

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<v Speaker 2>Yeah, a four engine flame out on a seven forty seven.

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<v Speaker 2>At the time, that was the scenario no crew.

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<v Speaker 1>Had ever trained for, really, none at all.

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<v Speaker 2>None, because it was considered a statistical impossibility. I mean,

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<v Speaker 2>these aircraft were highly advanced machines, but they were absolutely

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<v Speaker 2>not designed to operate as three hundred ton gliders.

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<v Speaker 1>Well, welcome to today's deep dive. Today we are opening

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<v Speaker 1>up three extraordinary real life aviation investigation.

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<v Speaker 2>Files and these are some wild ones.

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<v Speaker 1>They really are. We're going to explore the invisible forces

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<v Speaker 1>that bring massive, you know, technologically anst commercial jets to

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<v Speaker 1>the absolute brink of disaster. We're going to look at

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<v Speaker 1>the physics of the environment, the mechanics of the aircraft,

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<v Speaker 1>and I think, most importantly the psychology of the human

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<v Speaker 1>beings sitting right there in that.

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<v Speaker 2>Cockpit, because when the machines fail, the human mind is

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<v Speaker 2>always the ultimate fail safe.

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<v Speaker 1>Or tragically, the final failure point exactly.

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<v Speaker 2>It is a really profound tension. We build these modern

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<v Speaker 2>marvels of engineering and they're packed with redundant safety systems,

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<v Speaker 2>but the volatile environment they operate in, combined with the complex,

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<v Speaker 2>sometimes fragile psychology of the humans flying them, well, it

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<v Speaker 2>introduces variables that no computer can ever fully control.

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<v Speaker 1>So let's put ourselves right inside that terrifying cockpit on

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<v Speaker 1>British Airways Flight nine. You've got Captain Eric Moody, First

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<v Speaker 1>Officer Roger Greaves, and flight Engineer Barry Toalny Freeman.

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<v Speaker 2>Right, and they're suddenly sitting in a silent falling metal tube.

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<v Speaker 1>It's falling. To understand the physics of their situation, you

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<v Speaker 1>kind of have to look at the glide ratio right.

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<v Speaker 1>Without an thrust, a seven hundred and forty seven drops

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<v Speaker 1>about one kilometer for every fifteen kilometers it moves.

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<v Speaker 2>Forward, so they are basically falling toward the pitch black

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<v Speaker 2>ocean YEP.

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<v Speaker 1>And to make matters even worse, the cabin begins losing pressure.

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<v Speaker 1>The air at eleven thousand meters is just way too.

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<v Speaker 2>Thin to breathe, and that loss of cabin pressure really

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<v Speaker 2>forces their hand. They have to initiate a rapid, incredibly

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<v Speaker 2>steep descent just to get the aircraft down to an

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<v Speaker 2>altitude where the passengers don't lose consciousness. So they are

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<v Speaker 2>trading their most valuable resource, which is altitude, for breathable air.

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<v Speaker 1>While they are plunging in the dark, the crew snaps

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<v Speaker 1>into their highly trained emergency mode. They start running the

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<v Speaker 1>standard three minute engine restart.

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<v Speaker 2>Drill, which is standard procedure.

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<v Speaker 1>But think about the terrifying math here. Falling at their

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<v Speaker 1>current rate of descent, they only have enough time to

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<v Speaker 1>run that full three minute drill maybe eight or nine

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<v Speaker 1>times before they hit the water.

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<v Speaker 2>Yeah, and recognizing that the flight engineer actually starts shortening

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<v Speaker 2>the drill, Yeah, he modifies the procedure on the fly

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<v Speaker 2>to cycle through it faster. They attempt to restart those

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<v Speaker 2>engines up to fifty times fifty times fifty and nothing catches.

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<v Speaker 2>There is just zero thrust.

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<v Speaker 1>This is where Captain Moody makes what has to be

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<v Speaker 1>I mean, one of the most famously calm announcements in

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<v Speaker 1>all of aviation history.

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<v Speaker 2>It's legendary.

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<v Speaker 1>It gets on the PA system and in this perfectly

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<v Speaker 1>measured tone, says U, ladies and gentlemen, this is your

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<v Speaker 1>captain speaking. We have a small problem. All four engines

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<v Speaker 1>have stopped.

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<v Speaker 2>A small problem, right.

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<v Speaker 1>We are doing our damnedest to get it under control.

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<v Speaker 1>I trust you are not in too much distress.

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<v Speaker 2>I mean it is the absolute epitome of the stiff

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<v Speaker 2>upper lip, truly, But inside the cockpit the reality is

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<v Speaker 2>just devastating. A jagged mountain range blocks their path to

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<v Speaker 2>the nearest airport in Jakarta, and they're dropping fast, exactly

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<v Speaker 2>at their current rate of descent, they simply won't clear

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<v Speaker 2>the peaks. The captain has to make the brutal decision

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<v Speaker 2>to turn the plane around and actually prepare to ditch

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<v Speaker 2>into the pitch black, open ocean.

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<v Speaker 1>Which is insane. Ditching a heavy jet at night is

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<v Speaker 1>a maneuver that is incredibly dangerous, even when you have

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<v Speaker 1>engine power, you know to control your descent.

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<v Speaker 2>Oh absolutely, Doing it in a glider is almost certainly fatal.

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<v Speaker 1>But then just as they drop past four thousand meters,

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<v Speaker 1>preparing for impact, a miracle happens. The number four engine

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<v Speaker 1>suddenly roars back to life, thank goodness, then number three,

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<v Speaker 1>then one in two, all four engines come back online.

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<v Speaker 2>It's unbelievable.

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<v Speaker 1>They have just enough power to climb back up, clear

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<v Speaker 1>the mountains and divert to Jakarta. But the nightmare isn't

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<v Speaker 1>even over, not at all. As they approach the runway,

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<v Speaker 1>those strange shimmering lights return. One of the engines starts

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<v Speaker 1>violently surging and has to be shut down again, and

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<v Speaker 1>the pilots realize they can't even see out the window.

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<v Speaker 2>Yeah, the windshield is completely opaque.

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<v Speaker 1>Like someone painted over it exactly.

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<v Speaker 2>The glass had been essentially sand blasted. And to compound

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<v Speaker 2>the terror, the ground equipment and Jakarta that provides the

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<v Speaker 2>instrument glide path, the electronic beam that tells them their

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<v Speaker 2>angle of descent is completely broken.

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<v Speaker 1>Are you kidding me?

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<v Speaker 2>I know they have to land this crippled, mostly blind

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<v Speaker 2>seven forty seven manually. They're peering out of a tiny

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<v Speaker 2>two inch sliver of side window that hadn't been scratched.

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<v Speaker 1>That is just wild, and.

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<v Speaker 2>Miraculously they do it. They grease the landing.

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<v Speaker 1>It's a legendary piece of flying. Yeah, but this brings

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<v Speaker 1>us to the core mystery of this whole deep.

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<v Speaker 2>Dive, right, the why how does a perfectly.

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<v Speaker 1>Healthy seven forty seven lose all four engines simultaneously. I

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<v Speaker 1>remember reading the source material and thinking about the weather radar.

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<v Speaker 2>Uh huh.

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<v Speaker 1>They checked it. It was completely clear. So how can

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<v Speaker 1>a force powerful enough to destroy four jet engines be

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<v Speaker 1>totally invisible?

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<v Speaker 2>Well, the answer lies in understanding the physics of what

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<v Speaker 2>aircraft weather radar actually does. H Okay, it is designed to

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<v Speaker 2>bounce radio waves off of moisture. It looks for water droplets, rain, hail,

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<v Speaker 2>or snow.

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<v Speaker 1>But the culprit here wasn't water exactly.

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<v Speaker 2>The culprit that brought down flight lane was completely bone dry.

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<v Speaker 2>It was Mount Gollongung, a massive volcano in Indonesia, had

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<v Speaker 2>erupted just hours earlier, sending an enormous dense cloud of

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<v Speaker 2>pulverized rock and volcanic ash fifteen thousand meters.

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<v Speaker 1>Into the night sky, straight into their path.

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<v Speaker 2>Drifting directly into their flight path.

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<v Speaker 1>So, because the ash is just dry, microscopic ground up rock,

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<v Speaker 1>the radarways just pass right through it.

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<v Speaker 2>Right, It doesn't reflect a signal back to the cockpit

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<v Speaker 2>at all.

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<v Speaker 1>It is a literal invisible.

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<v Speaker 2>Trap precisely, and that invisible dry rock explains every single

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<v Speaker 2>terrifying thing the passengers and crew.

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<v Speaker 1>Experienced, like the glowing lights.

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<v Speaker 2>Yes, when you force a massive aluminum airplane through a

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<v Speaker 2>cloud of highly abrasive dust at five hundred miles per hour,

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<v Speaker 2>the friction strips electrons off the airframe.

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<v Speaker 1>Oh wow, it.

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<v Speaker 2>Creates intense localized static electricity. Yeah, that was the glowing

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<v Speaker 2>web of Saint Elmo's fire on the wings. The abrasive

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<v Speaker 2>rock also sand blasted the paint right off the nose

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<v Speaker 2>of the plane and scratched the windshield glass totally.

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<v Speaker 1>Opig and the sulfur smell in the cabin. That makes

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<v Speaker 1>it almost sense. Now, it wasn't an electrical fire on

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<v Speaker 1>the plane. It was actual volcanic gas bleeding into the

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<v Speaker 1>air vents exactly. But let's look at the engines. How

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<v Speaker 1>does dry dust choke out four massive jet engines? I mean,

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<v Speaker 1>they're built to handle extreme conditions.

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<v Speaker 2>They are, But we have to look at the thermodynamics

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<v Speaker 2>of a jet turbine. A jet engine sucks in massive

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<v Speaker 2>amounts of air, compresses it mixes it with aviation fuel

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<v Speaker 2>and ignites it. Right, The combustion chamber inside that engine

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<v Speaker 2>operates at around two thousand degrees celsius. Okay, Volcanic ash

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<v Speaker 2>being pulverized rock has a melting point of about thirteen

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<v Speaker 2>hundred degrees.

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<v Speaker 1>Oh wow. Wait, So as the engines are inhaling millions

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<v Speaker 1>of cubic feet of this ash, the rock is literally

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<v Speaker 1>melting inside the engine core.

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<v Speaker 2>Yes, it melted into a sticky molten glasslight goo.

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<v Speaker 1>That's horrifying.

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<v Speaker 2>It is this goo coated the turbine blades and the

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<v Speaker 2>inside of the combustion chamber, which just violently disrupted the

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<v Speaker 2>delicate aerodynamics of.

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<v Speaker 1>The airflow, and that caused the flames.

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<v Speaker 2>Yeah, that disrupts and cause massive compressor stalls and backfires.

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<v Speaker 2>Those forty foot flames the passenger saw shooting out the back. Eventually,

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<v Speaker 2>the molten rock choked off the airflow, entirely starving the

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<v Speaker 2>engines of oxygen and causing them to flame out.

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<v Speaker 1>The wildest part of this whole sequence to me, isn't

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<v Speaker 1>that the engines stopped. It's that they restarted at all.

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<v Speaker 2>It's a crazy piece of physics.

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<v Speaker 1>Because think about what happens when the engines die the

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<v Speaker 1>fire goes out, the combustion chamber rapidly cools down, and

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<v Speaker 1>as the plane is gliding you know, falling out of

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<v Speaker 1>the sky, it eventually drops below the bottom layer of

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<v Speaker 1>the ash cloud into clean air, exact so that molten

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<v Speaker 1>goo cools down, hardens back into a brittle glass like shell,

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<v Speaker 1>and the sheer force of the cold air rushing through

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<v Speaker 1>those dead gliding engines just shatters the rock.

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<v Speaker 2>It chips right off.

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<v Speaker 1>It chips off and blows out the back.

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<v Speaker 2>That is the incredible twist of chemistry and physics that

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<v Speaker 2>saved their lives. The engine essentially had to die in

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<v Speaker 2>order to heal itself.

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<v Speaker 1>It is so wild.

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<v Speaker 2>Since the brittle rock was cleared out by the rushing air,

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<v Speaker 2>the crew's frantic restart drills finally caught a spark and

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<v Speaker 2>the fuel ignited.

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<v Speaker 1>Man. So Flight nine is this perfect example of a

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<v Speaker 1>crew overcoming a total mechanical failure caused by an invisible

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<v Speaker 1>external environment. But what happens when the outside environment is

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<v Speaker 1>perfectly safe, but the invisible threat is actually inside the cockpit,

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<v Speaker 1>specifically inside the pilot's own brain.

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<v Speaker 2>Yeah, this is where we cross into a highly treacherous

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<v Speaker 2>intersection of human physiology and automated technology.

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<v Speaker 1>Let's set the scene for February nineteenth, nineteen eighty five.

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<v Speaker 1>A China Airline seven forty seven flight Zeozer six is

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<v Speaker 1>cruising over the Pacific Ocean at forty one thousand feet

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<v Speaker 1>middle of the night, pitch black again. It's a totally

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<v Speaker 1>routine flight until the number four engine, the one on

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<v Speaker 1>the far right wing, starts giving them weak thrust.

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<v Speaker 2>Just weak thrust, not even a total failure, right, It's.

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<v Speaker 1>Not a catastrophic failure at first, just a gradual loss

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<v Speaker 1>of power. The crew tries to reignite the engine, but

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<v Speaker 1>they're too high up. The air is too in for

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<v Speaker 1>a relight. Yeah. But while they are hyper fixated on

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<v Speaker 1>troubleshooting this one engine, the plane begins to bank to

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<v Speaker 1>the right, It slows down, it stalls, and suddenly it

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<v Speaker 1>just tumbles out of the sky.

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<v Speaker 2>They enter an uncontrolled vertical dive from forty one thousand.

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<v Speaker 1>Feet from a weak engine.

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<v Speaker 2>Exactly to understand how a weak engine leads to a

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<v Speaker 2>vertical dive, we have to look at the physics of

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<v Speaker 2>asymmetric thrust.

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<v Speaker 1>Okay, break that down for us.

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<v Speaker 2>So when you lose power on the right side, the

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<v Speaker 2>engines on the left are still pushing at full cruising power.

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<v Speaker 2>Right right, that offset thrust vector causes the plane to

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<v Speaker 2>yaw or twist to the right. The correct manual response

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<v Speaker 2>is for the pilot to step heavily on the left

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<v Speaker 2>rudder pedal to counteract that twisting force and keep the

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<v Speaker 2>nose pointed straight.

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<v Speaker 1>But the captain didn't step on the rudder. He left

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<v Speaker 1>the autopilot engaged, assuming the computer would handle the imbalance.

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<v Speaker 2>And that brings us to a phenomenon investigators called the

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<v Speaker 2>automation illusion.

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<v Speaker 1>Automation illusion.

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<v Speaker 2>Yeah, we have to remember this is nineteen eighty five.

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<v Speaker 2>The autopilot systems on those seven forty sevens were advanced,

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<v Speaker 2>but they had a very specific limitation, which would the

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<v Speaker 2>autopilot did not have a physical connection to the rudder pedals.

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<v Speaker 2>It only controlled the ailerons the small flaps on the

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<v Speaker 2>trailing edge of the wings wow wow, and the ailerons

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<v Speaker 2>simply didn't have enough aerodynamic authority to stop a three

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<v Speaker 2>hundred ton aircraft from rolling over when pushed by that

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<v Speaker 2>asymmetric thrust.

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<v Speaker 1>So the captain assumed the automation was flying the plane

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<v Speaker 1>the way human.

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<v Speaker 2>Would, and it absolutely wasn't.

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<v Speaker 1>The plane is slowly rolling onto its back. You might

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<v Speaker 1>wonder they have attitude indicators right the artificial horizon gauges

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<v Speaker 1>glowing right in front of their faces.

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<v Speaker 2>Right there on the dashboard.

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<v Speaker 1>Why did they just look at the instruments, see the

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<v Speaker 1>plane banking and correct it.

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<v Speaker 2>This is where the human physiology comes in.

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<v Speaker 1>I always think about this feeling like being in an

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<v Speaker 1>office chair in a pitch black room.

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<v Speaker 2>Oh, that's a good way to put it.

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<v Speaker 1>Yeah, Like if someone spins your chair around for thirty

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<v Speaker 1>seconds and then suddenly stops, Your body still feels like

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<v Speaker 1>it's spinning, but in the opposite direction.

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<v Speaker 2>Exactly.

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<v Speaker 1>If you try to stand up, you'll fall right over. Yeah,

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<v Speaker 1>that is exactly what was happening to these pilots.

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<v Speaker 2>That office chair analogy is the perfect way to understand

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<v Speaker 2>spatial disorientation.

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<v Speaker 1>Tell us about the biology of that.

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<v Speaker 2>So the biology behind it involves your vestibular system, specifically

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<v Speaker 2>the fluid inside the semicircular canals in your inner ear. Okay,

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<v Speaker 2>when you are flying through thick clouds in the middle

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<v Speaker 2>of the night, you have no external visual cues, no stars,

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<v Speaker 2>no moon, no horizon.

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<v Speaker 1>In darkness, just black.

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<v Speaker 2>Your brain relies entirely on the fluid in those canals

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<v Speaker 2>to tell you which way is up and whether you

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<v Speaker 2>are turning.

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<v Speaker 1>But the fluid lies to you profoundly.

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<v Speaker 2>When an aircraft enters a slow, gradual bank like the

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<v Speaker 2>China Airlines seven forty seven, did the fluid in your

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<v Speaker 2>inner ear eventually catches up to the motion and settles.

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<v Speaker 2>Oh man, your brain interprets that settled fluid is flying

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<v Speaker 2>straight and level. When the plane suddenly drops into a

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<v Speaker 2>steep dive, the changing g forces confused the vestibular system completely.

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<v Speaker 2>Their bodies were screaming at them that they were flying

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<v Speaker 2>relatively straight, maybe just a little turbulent.

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<v Speaker 1>But their attitude indicators were showing them entering an extreme

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<v Speaker 1>vertical role.

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<v Speaker 2>Yes.

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00:14:15.720 --> 00:14:19.120
<v Speaker 1>Because the crew was entirely fixated on the engine problem,

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00:14:19.519 --> 00:14:23.200
<v Speaker 1>they just lost their situational awareness. They stopped scanning their other.

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<v Speaker 2>Instruments, which is a classic mistake.

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00:14:25.159 --> 00:14:27.720
<v Speaker 1>When the captain finally did look at the attitude indicator,

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00:14:27.799 --> 00:14:30.639
<v Speaker 1>this reading was so extreme, I mean, showing the plane

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00:14:30.679 --> 00:14:33.759
<v Speaker 1>essentially upside down and plummeting. He assumed the instrument itself

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00:14:33.759 --> 00:14:35.200
<v Speaker 1>had suffered a mechanical failure.

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<v Speaker 2>He trusted his lying inner ear over the literal gyroscope

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<v Speaker 2>in front of him.

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<v Speaker 1>That is terrifying.

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<v Speaker 2>And the investigation uncovered another compounding biological factor, which was

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<v Speaker 2>severe fatigue.

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<v Speaker 1>Ah.

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00:14:48.200 --> 00:14:51.519
<v Speaker 2>Correct. The National Transportation Safety Board looked closely at the

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00:14:51.600 --> 00:14:56.159
<v Speaker 2>crew's circadian rhythms. The captain had crossed eighteen time zones

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<v Speaker 2>in six days eighteen Yeah, his body clock was essentially

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00:14:59.879 --> 00:15:02.480
<v Speaker 2>a at two zero am. He was in the deepest

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<v Speaker 2>trough of his biological sleep cycle.

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<v Speaker 1>Which ruins your focus exactly.

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<v Speaker 2>That profound level of fatigue physically impairs your cognitive bandwidth.

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<v Speaker 2>It narrows your focus, making you hyper fixate on one

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<v Speaker 2>minor problem like a weak engine, while completely missing the

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00:15:18.759 --> 00:15:21.600
<v Speaker 2>catastrophic fact that your airplane is flipping upside down.

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<v Speaker 1>The descriptions from the passengers during this dive are just,

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00:15:25.080 --> 00:15:26.519
<v Speaker 1>I mean, pure nightmare fuel.

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<v Speaker 2>It had to be horrific.

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<v Speaker 1>They are falling out of the sky at mock speed.

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<v Speaker 1>The g forces are so intense, peaking at five times

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<v Speaker 1>normal gravity, that passengers felt like they weighed over one

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<v Speaker 1>thousand pounds.

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<v Speaker 2>Five g's in a commercial airliner.

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<v Speaker 1>Yeah, people who weren't buckled in just popped up and

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00:15:42.200 --> 00:15:45.200
<v Speaker 1>were pinned to the ceiling. One passenger described looking at

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00:15:45.240 --> 00:15:48.240
<v Speaker 1>an older gentleman across the aisle and the g forces

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00:15:48.240 --> 00:15:50.840
<v Speaker 1>were so strong that his face was pulled back and

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00:15:50.879 --> 00:15:53.840
<v Speaker 1>contorted quote like he was lying on his side in

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00:15:53.879 --> 00:15:55.480
<v Speaker 1>a wax museum in a fire.

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<v Speaker 2>Oh my god.

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<v Speaker 1>The plane drops thirty thousand feet in just over a

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00:15:59.799 --> 00:16:04.200
<v Speaker 1>mint in the sheer speed, in aerodynamic stress, literally rip

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00:16:04.279 --> 00:16:06.519
<v Speaker 1>the landing gear doors off the bottom of the plane.

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00:16:06.559 --> 00:16:09.840
<v Speaker 2>The plane is basically disintegrating. But then at ninety five

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00:16:09.919 --> 00:16:12.240
<v Speaker 2>hundred feet they break through the bottom of the cloud deck.

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<v Speaker 1>And that is the moment everything changes, because the second

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00:16:15.159 --> 00:16:17.600
<v Speaker 1>they pop out of the clouds, the captain sees the

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00:16:17.679 --> 00:16:20.039
<v Speaker 1>visual horizon line of the actual.

348
00:16:19.720 --> 00:16:21.360
<v Speaker 2>Ocean, a true visual queue.

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00:16:21.720 --> 00:16:27.399
<v Speaker 1>Yes, his brain instantly recalibrates the visual data overrides the

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00:16:27.519 --> 00:16:30.840
<v Speaker 1>lying fluid in his inner ear. He realizes the instruments

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00:16:30.840 --> 00:16:34.320
<v Speaker 1>were right all along. Wrestles. The plane level pulls out

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00:16:34.320 --> 00:16:37.080
<v Speaker 1>of the dive with a severely damaged tail and links

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00:16:37.120 --> 00:16:37.919
<v Speaker 1>to San Francisco.

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<v Speaker 2>It's amazing the wings didn't snap off.

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00:16:39.919 --> 00:16:43.320
<v Speaker 1>Truly with China Airlines, the captain's brain was lying to him,

356
00:16:43.480 --> 00:16:46.799
<v Speaker 1>but the moment he saw the visual horizon, his instincts

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00:16:46.840 --> 00:16:49.679
<v Speaker 1>snap back and he saved the plane, right, But imagine

358
00:16:49.720 --> 00:16:52.080
<v Speaker 1>being in a situation where the clouds never break. There's

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00:16:52.120 --> 00:16:54.559
<v Speaker 1>no horizon to save you. Yeah, the only thing that

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00:16:54.600 --> 00:16:57.360
<v Speaker 1>can prevent a crash is the pilot sitting right next

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00:16:57.399 --> 00:17:00.279
<v Speaker 1>to you. But the social dynamics in the cockpit actively

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00:17:00.320 --> 00:17:01.480
<v Speaker 1>prevent them from speaking up.

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00:17:01.559 --> 00:17:03.559
<v Speaker 2>And this brings us to a tragedy that forced the

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00:17:03.600 --> 00:17:07.559
<v Speaker 2>aviation industry to completely rethink the sociology of a cockpit

365
00:17:07.640 --> 00:17:10.880
<v Speaker 2>right through a concept known as crew resource management or CRM.

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00:17:11.039 --> 00:17:14.480
<v Speaker 1>It's January third, two thousand and four, Charmelai Shake, Egypt.

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00:17:15.079 --> 00:17:17.440
<v Speaker 1>A flash Airline seven thirty seven is taking off at

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00:17:17.480 --> 00:17:20.319
<v Speaker 1>five zero am, again middle of the night. Once again

369
00:17:20.599 --> 00:17:23.920
<v Speaker 1>it is a pitch black, moonless night. Yeah, but this

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00:17:24.079 --> 00:17:27.440
<v Speaker 1>time they are taking off directly over the Red Sea.

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00:17:28.319 --> 00:17:31.160
<v Speaker 1>So outside the window there isn't just a lack of stars,

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00:17:31.440 --> 00:17:35.119
<v Speaker 1>it is an absolute void of darkness. The water blends

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00:17:35.160 --> 00:17:35.920
<v Speaker 1>perfectly with the.

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00:17:35.839 --> 00:17:37.880
<v Speaker 2>Sky, no visual horizon at all.

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<v Speaker 1>None. In the left seat, you have Captain Kudar Abdullah,

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00:17:42.039 --> 00:17:45.920
<v Speaker 1>a highly decorated military war hero with thousands of hours

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00:17:45.920 --> 00:17:49.079
<v Speaker 1>of flight time, very experienced, very In the right seat,

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00:17:49.200 --> 00:17:53.680
<v Speaker 1>first Officer Amer Alshaffi, who is decades younger. He's essentially

379
00:17:53.799 --> 00:17:55.119
<v Speaker 1>young enough to be the captain's son.

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00:17:55.240 --> 00:17:59.279
<v Speaker 2>And historically commercial aviation drew really heavily from the military.

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00:17:59.400 --> 00:18:03.720
<v Speaker 2>Right the dynamic, it created cockpits with very steep authority gradients.

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00:18:03.799 --> 00:18:06.480
<v Speaker 2>The captain was viewed as an infallible commander, you know,

383
00:18:06.519 --> 00:18:08.480
<v Speaker 2>and the co pilot was expected to be a silent

384
00:18:08.519 --> 00:18:10.039
<v Speaker 2>subort in it. Just do what you're told.

385
00:18:10.240 --> 00:18:13.240
<v Speaker 1>That dynamic is completely critical here. The flight plan for

386
00:18:13.279 --> 00:18:16.240
<v Speaker 1>Flash Airlines calls for a climbing left turn to head

387
00:18:16.240 --> 00:18:19.279
<v Speaker 1>toward Cairo, left turn right, But shortly after takeoff, instead

388
00:18:19.279 --> 00:18:23.400
<v Speaker 1>of banking left, the plane begins a slow creeping right bank.

389
00:18:23.519 --> 00:18:26.000
<v Speaker 2>Just like the China Airlines flight exactly.

390
00:18:26.599 --> 00:18:30.640
<v Speaker 1>The captain, likely experiencing the exact same spatial disorientation we

391
00:18:30.720 --> 00:18:34.200
<v Speaker 1>just talked about, is inadvertently steering the plane into a spiral.

392
00:18:34.799 --> 00:18:37.200
<v Speaker 1>It rolls tighter and tighter, the nose drops, and the

393
00:18:37.200 --> 00:18:38.680
<v Speaker 1>plane plunges into a.

394
00:18:38.599 --> 00:18:39.839
<v Speaker 2>Dive and they don't pull out.

395
00:18:40.039 --> 00:18:42.599
<v Speaker 1>No. It hits the Red Sea. It's seven hundred kilometers

396
00:18:42.640 --> 00:18:45.720
<v Speaker 1>per hour. All one hundred and forty eight people on board,

397
00:18:45.960 --> 00:18:50.319
<v Speaker 1>mostly vacationing families, are killed instantly. It's just awful there's

398
00:18:50.359 --> 00:18:53.920
<v Speaker 1>a deeply heartbreaking detail from the recovery effort. Investigators found

399
00:18:53.920 --> 00:18:57.079
<v Speaker 1>a passenger's postcard floating in the debris that simply read

400
00:18:57.519 --> 00:18:59.359
<v Speaker 1>I think this card will arrive after me.

401
00:19:00.200 --> 00:19:01.160
<v Speaker 2>That is devastating.

402
00:19:01.200 --> 00:19:03.640
<v Speaker 1>This is a devastating loss of life, and it triggered

403
00:19:03.680 --> 00:19:07.079
<v Speaker 1>a massive, highly complex international investigation.

404
00:19:07.400 --> 00:19:11.319
<v Speaker 2>Yeah, the French actually deployed a specialized robot submarine to

405
00:19:11.440 --> 00:19:14.400
<v Speaker 2>locate the black boxes one thousand meters down on the

406
00:19:14.480 --> 00:19:15.079
<v Speaker 2>ocean floor.

407
00:19:15.200 --> 00:19:17.519
<v Speaker 1>Because they needed to know what happened to the plane exactly.

408
00:19:17.519 --> 00:19:21.880
<v Speaker 2>Investigators ran countless simulations. They tested over fifty different mechanical

409
00:19:21.880 --> 00:19:26.200
<v Speaker 2>failure theories. I mean they looked for jammed spoilers, runaway ailerons,

410
00:19:26.279 --> 00:19:28.119
<v Speaker 2>autopilot malfunctions, you name it.

411
00:19:28.279 --> 00:19:32.759
<v Speaker 1>But they found zero mechanical faults. The plane was perfectly healthy.

412
00:19:33.160 --> 00:19:36.079
<v Speaker 1>The evidence pointed away from the machine and squarely toward

413
00:19:36.119 --> 00:19:36.880
<v Speaker 1>the men flying it.

414
00:19:37.079 --> 00:19:40.599
<v Speaker 2>Right. It was a lethal combination of vertigo, the spatial

415
00:19:40.640 --> 00:19:46.079
<v Speaker 2>disorientation over that featureless dark ocean, and a catastrophic breakdown

416
00:19:46.079 --> 00:19:47.720
<v Speaker 2>of communication in the cockpit.

417
00:19:47.920 --> 00:19:50.680
<v Speaker 1>When I look at the cockpit transcripts, it reminds me

418
00:19:50.759 --> 00:19:55.119
<v Speaker 1>of driving on a pitch black highway with your headlights off. Yeah,

419
00:19:55.400 --> 00:19:58.640
<v Speaker 1>you are the driver and you are slowly drifting toward

420
00:19:58.640 --> 00:20:01.480
<v Speaker 1>the edge of a cliff. You can't see it, but

421
00:20:01.559 --> 00:20:04.680
<v Speaker 1>the passenger sitting next to you can clearly see the cliff.

422
00:20:04.799 --> 00:20:06.119
<v Speaker 2>Okay, I see where you're going with this.

423
00:20:06.400 --> 00:20:09.359
<v Speaker 1>The problem is that passenger is so intimidated by you

424
00:20:09.759 --> 00:20:11.599
<v Speaker 1>that they are too afraid to reach over and grab

425
00:20:11.640 --> 00:20:13.480
<v Speaker 1>the steering wheel to save both your lives.

426
00:20:13.680 --> 00:20:17.920
<v Speaker 2>Wow. That is a chillingly accurate analogy for the psychological

427
00:20:17.960 --> 00:20:20.279
<v Speaker 2>environment inside Flash Airlines six o four.

428
00:20:20.359 --> 00:20:20.960
<v Speaker 1>It's tragic.

429
00:20:21.000 --> 00:20:23.359
<v Speaker 2>If we look at the cockpit voice recorder, it reveals

430
00:20:23.400 --> 00:20:27.240
<v Speaker 2>a deeply fractured dynamic. Before they even took off, the

431
00:20:27.279 --> 00:20:29.920
<v Speaker 2>first officer was having trouble seeing out the window because

432
00:20:29.920 --> 00:20:32.880
<v Speaker 2>of the glare from the apron lights. Just a normal observation, right,

433
00:20:33.000 --> 00:20:35.920
<v Speaker 2>He mentioned it, and the captain barked him insight, We're

434
00:20:35.960 --> 00:20:36.359
<v Speaker 2>in sight.

435
00:20:37.000 --> 00:20:39.720
<v Speaker 1>It sounds like a minor reprimand just a grumpy boss

436
00:20:39.839 --> 00:20:43.079
<v Speaker 1>sure on the surface, but in the confined, high stakes

437
00:20:43.160 --> 00:20:48.079
<v Speaker 1>environment of a cockpit, it reinforces a rigid, inflexible hierarchy.

438
00:20:48.799 --> 00:20:52.519
<v Speaker 1>It tells the young, inexperienced co pilot, I am the master,

439
00:20:52.839 --> 00:20:56.319
<v Speaker 1>you are the student. Do not question my authority, and.

440
00:20:57.000 --> 00:21:01.599
<v Speaker 2>That seemingly minor social interaction became fatal just minutes later.

441
00:21:01.720 --> 00:21:04.720
<v Speaker 2>How so well as the captain inadvertently banked the plane

442
00:21:04.720 --> 00:21:07.279
<v Speaker 2>to the right instead of the left. The first officer

443
00:21:07.319 --> 00:21:09.839
<v Speaker 2>actually saw it happening on his instruments.

444
00:21:09.920 --> 00:21:11.240
<v Speaker 1>She knew they were banking wrong.

445
00:21:11.359 --> 00:21:14.240
<v Speaker 2>He had the situational awareness the captain lacked. He saw

446
00:21:14.279 --> 00:21:17.960
<v Speaker 2>the disaster unfolding, but instead of grabbing the controls or

447
00:21:18.000 --> 00:21:20.880
<v Speaker 2>firmly commanding the captain to correct the bank, he just

448
00:21:20.920 --> 00:21:23.200
<v Speaker 2>timidly states aircraft is turning right.

449
00:21:23.319 --> 00:21:26.880
<v Speaker 1>He offers a mild observation, not a correction, and the captain,

450
00:21:27.079 --> 00:21:30.680
<v Speaker 1>thoroughly disoriented by his inner ear, doesn't process it. Add

451
00:21:30.680 --> 00:21:34.000
<v Speaker 1>to that, there was a third, highly experienced pilot sitting

452
00:21:34.039 --> 00:21:36.720
<v Speaker 1>in the jump seat right behind them, observing the whole thing.

453
00:21:37.000 --> 00:21:38.640
<v Speaker 2>That's the part that really gets me.

454
00:21:39.039 --> 00:21:42.759
<v Speaker 1>He watched this entire death spiral happen and said absolutely

455
00:21:42.839 --> 00:21:45.839
<v Speaker 1>nothing until the final second before impact, when he finally

456
00:21:45.920 --> 00:21:48.279
<v Speaker 1>yelled to pull back the power, but it was far

457
00:21:48.319 --> 00:21:48.720
<v Speaker 1>too late.

458
00:21:48.880 --> 00:21:52.680
<v Speaker 2>It is maddening to analyze you have three highly trained

459
00:21:52.720 --> 00:21:56.559
<v Speaker 2>professionals and a perfectly good airplane flies at full speed

460
00:21:56.559 --> 00:22:00.319
<v Speaker 2>into the ocean because the junior pilot would literally raither

461
00:22:00.519 --> 00:22:03.559
<v Speaker 2>die in a crash, then challenge the authority of the hero.

462
00:22:03.480 --> 00:22:05.359
<v Speaker 1>Captain, which is why culture is so important.

463
00:22:05.359 --> 00:22:09.519
<v Speaker 2>Absolutely, that psychological barrier is the core of why modern

464
00:22:09.559 --> 00:22:13.599
<v Speaker 2>aviation places so much emphasis on crew resource management. You

465
00:22:13.640 --> 00:22:18.640
<v Speaker 2>have to actively train crews to dismantle that military style hierarchy.

466
00:22:18.759 --> 00:22:19.799
<v Speaker 1>You have to empower them.

467
00:22:19.960 --> 00:22:22.440
<v Speaker 2>Yes, you have to empower the lowest ranking person in

468
00:22:22.440 --> 00:22:25.200
<v Speaker 2>the room to speak up clearly, forcefully, and to take

469
00:22:25.240 --> 00:22:28.359
<v Speaker 2>physical control of the aircraft if they see an error flash.

470
00:22:28.400 --> 00:22:31.720
<v Speaker 2>Airlines fail to foster that culture. They relied on an

471
00:22:31.720 --> 00:22:34.559
<v Speaker 2>outdated model where the captain is infallible and.

472
00:22:34.480 --> 00:22:38.279
<v Speaker 1>In aviation, no human being is infallible none. So what

473
00:22:38.359 --> 00:22:40.119
<v Speaker 1>does this all mean for us? We've gone on quite

474
00:22:40.119 --> 00:22:43.279
<v Speaker 1>a journey today seeing how commercial aviation often learns its

475
00:22:43.279 --> 00:22:45.720
<v Speaker 1>most vital life saving lessons the hard.

476
00:22:45.599 --> 00:22:46.920
<v Speaker 2>Way, the very hard way.

477
00:22:47.200 --> 00:22:50.079
<v Speaker 1>British Airways Flight nine taught the world that the sky

478
00:22:50.240 --> 00:22:54.279
<v Speaker 1>can hide completely invisible dangers like dry volcanic ash that

479
00:22:54.359 --> 00:22:57.480
<v Speaker 1>melts inside engines and basically laughs at weather radar.

480
00:22:57.880 --> 00:22:59.599
<v Speaker 2>Yeah, physics is unforgiving.

481
00:23:00.039 --> 00:23:03.400
<v Speaker 1>Kine Airlines zero zero six showed us the treacherous intersection

482
00:23:03.480 --> 00:23:09.559
<v Speaker 1>of automation, profound physical fatigue and spatial disorientation, proving how

483
00:23:09.599 --> 00:23:12.400
<v Speaker 1>a tired brain can just refuse to believe the very

484
00:23:12.440 --> 00:23:14.400
<v Speaker 1>instruments designed to save it, and.

485
00:23:14.400 --> 00:23:17.319
<v Speaker 2>Consider what that means for a reliance on technology in general.

486
00:23:17.799 --> 00:23:21.000
<v Speaker 2>Flash Airlines six oh four prove that the best technology,

487
00:23:21.039 --> 00:23:24.839
<v Speaker 2>the most airworthy plane, is completely useless if a rigid

488
00:23:24.839 --> 00:23:28.759
<v Speaker 2>social hierarchy prevents a team from communicating effectively. So true,

489
00:23:28.880 --> 00:23:31.440
<v Speaker 2>the ultimate failsafe is in a computer code. It's an

490
00:23:31.480 --> 00:23:33.839
<v Speaker 2>empowered human being willing to speak the truth when it

491
00:23:33.880 --> 00:23:34.519
<v Speaker 2>matters most.

492
00:23:34.839 --> 00:23:36.960
<v Speaker 1>Which brings us to the end of today's deep dive.

493
00:23:37.400 --> 00:23:39.160
<v Speaker 1>But before we go, we want to leave you with

494
00:23:39.200 --> 00:23:42.480
<v Speaker 1>a thought to ponder off mic because these investigation files

495
00:23:42.839 --> 00:23:45.039
<v Speaker 1>they aren't just about the mechanics of airplanes, are they

496
00:23:45.119 --> 00:23:47.519
<v Speaker 1>not at all? They are fundamentally about human nature.

497
00:23:47.759 --> 00:23:52.440
<v Speaker 2>They absolutely are. They are mirrors reflecting how we process information,

498
00:23:52.920 --> 00:23:55.799
<v Speaker 2>how we trust our environments, and how we interact with

499
00:23:55.839 --> 00:23:57.079
<v Speaker 2>one another under pressure.

500
00:23:57.440 --> 00:24:00.759
<v Speaker 1>Think about your own life, your own workplace. How often

501
00:24:00.759 --> 00:24:04.039
<v Speaker 1>do you put yourself on autopilot, assuming the systems or

502
00:24:04.079 --> 00:24:07.319
<v Speaker 1>the leaders around you will just handle the imbalances until

503
00:24:07.359 --> 00:24:09.559
<v Speaker 1>you completely lose sight of the bigger picture and find

504
00:24:09.559 --> 00:24:13.319
<v Speaker 1>yourself upside down. A great question, and perhaps more importantly,

505
00:24:14.240 --> 00:24:16.480
<v Speaker 1>if you are the junior person in the room and

506
00:24:16.599 --> 00:24:19.839
<v Speaker 1>you clearly saw a disaster coming, would the culture of

507
00:24:19.839 --> 00:24:22.680
<v Speaker 1>your organization allow you to speak up, challenge the hero

508
00:24:22.759 --> 00:24:24.200
<v Speaker 1>in the room, and grab the controls.

509
00:24:24.480 --> 00:24:25.599
<v Speaker 2>That's the real test

510
00:24:25.799 --> 00:24:27.960
<v Speaker 1>Something to think about until next time.
