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Speaker 1: Hey, what's going on? My name is CT. When I'm

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not busy being Arrow the podcaster, I live in the

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real world. I mean, everybody has to have a job,

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right Mine just happens to be CS. You know, Customer

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service solutions relationships while keeping your team motivated and pumped

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up to keep that constant connection with each and every

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person who has chosen to stop into our location. It

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really is a choice. Episode number one ninety eight, Untrusting People,

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Oh my God, Blueberry Oreo Cookies and Big road Trip Theft.

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This is CTCs.

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Speaker 2: Transition Walk Day number one out of four. Busy day

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in the podcast studio today, a lot of interviewing, you know,

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Unlike CS, my podcast world is a team of one,

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the writer, the producer, the researcher, the promoter, the one

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that does the questioning. I mean, so it's a team

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of one. So going to CS. One of the great

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benefits of that is that I get to physically work

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with other people and generate energy through that community of people.

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So there's the positive. You know, don't don't bitch about

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your job. Oh I hate it because of this. Oh

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I dislike it because of that. Go in there and

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see how much you can learn by being with people,

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because we all bring our own energy, and for some reason,

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it's like jazz. It just works. That has to be

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one of the oldest tricks in the book. A gentleman

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walks up to a very very nice looking woman and says, ma'am, ma'am,

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I'm in a really bad situation. I've lost my phone somewhere.

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All I do is I come in here for bug spray,

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and and you know, and I can't find my phone.

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I don't even know where it is. If I give

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you my number, can you call it please? And then

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and this way then I then hopefully it'll ring here.

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I was standing right there. He chose to go to

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her over me, So this is the way that I

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intercepted it. Why are you here in the row that

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has the soda when over there the next over is

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the bug row. So what the oldest thing in the

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book is is that he put his number in her

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phone and he called his phone. Now he can call

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her back. Ooh, ooh, ooh, that's not good. The faces

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that people make when they think they've got a winning

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lottery ticket. They think it's gonna be like three hundred

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and fifty four hundred dollars and it comes up not

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a winner, and it's like, I don't want to look

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at the car because I don't want to make them

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feel guilty. I mean, that's a radio thing, you know,

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one winner, four hundred thousand losers. But man, the faces

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they make when they think they're gonna make the money

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and then it's it's no go no show, go home,

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major league faux pas. In the produce departments, we have

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cut up watermelon seven bucks for like half half a

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water melon, and someone put a stick on the bottom

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of it for forty five bucks. Oh man, that caught

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the attention of our guests so quickly. Next thing you know,

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they were up here at the desk. All right, let's

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see why the half and half is not selling for

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four seventy nine. The sign clearly stayed for seventy nine.

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We're looking for it here. It is right here, four

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seventy nine, but it rang up for five seventeen. So

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what I'm looking for is to find out if it's outdated,

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and because it's doing the wrong thing. I mean, people

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like Walmart and Family Dollar are getting busted for overcharging people,

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so little things like this will really get on my nerves.

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As I say that it's outdated, but this sign clearly

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says for.

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Speaker 1: Seventy nine, please do not move. There's more CTCs coming

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up next. Hey, thanks for coming back to CTCs.

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Speaker 2: Transition Walk day number two out of four, seventy eight

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degrees out here in this forest, kind of an overcast

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guy and then this is a place of peace. Busy day

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inside the podcast studio today, I was with Simone Boils

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from the podcast The bright Side, and man, we really

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really hit it off. And then at the very tail

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end of my time, she asked the question of where

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do I get my place of positive energy? And I

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explained it Julia Cameron's the Artist Way and she had

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just been studying the book. It's like, no wonder we

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were on the same page because we both study the

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same path. Amazing. And then I was with Amelia Davis.

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She is associated with Jim Marshall. He was the photographer

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for The Grateful Dead. Once again, another conversation that is

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just mind blowing. And you're so connected to doing all

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you can to get this into listeners and reader's hands,

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but that's what it's all about. And then you come

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out here to this beautiful forest and the goal is

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to connect and receive from the universe again, kind of

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way overboard. Too much information. All right, I'll see in

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cus uh oh uh oh, this isn't good. You gotta

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get out of the car. And I see a group

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of people wrapped around the base of our ramp going

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into the one side of the store. And the closer

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I'm getting to it, who one of our elderly has

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tumbled down that ramp, got a scar or a cut

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on the head. You're out there with a chair, she's

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standing next to it. Uh, double management. All right, we're

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gonna try this cookie out here, it says backs by

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popular demand. But have you ever seen this before? The

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blueberry oriole pie? I mean, it's orio cookie.

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Speaker 3: So who's gonna be the first guinea pig here?

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Speaker 2: Look how ugly it is?

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Speaker 3: Hey, they're cute.

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Speaker 4: I like that those cute looks.

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Speaker 2: It looks like blueberry pie. All right, you're gonna go first.

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You're the first. Cheers Cheers to you too.

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Speaker 3: Yeah, m that's not bam Lo's.

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Speaker 4: I got blueberry pancake.

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Speaker 2: Okay, I'll give you that blueberry. Here's an update on

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the incident with the elderly woman that went down the ramp,

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which is a steep ramp once again, as I remind you,

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and from what it looks like, it looks like she

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tripped actually over the back of her foot if you

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watch it on the video, you know where you're walking

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along and your foot goes a little bit too close

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to the other and she ended up kicking that, which

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then caused a tripping kind of a kind of action.

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And then all then she lost control of the cart

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and it went down the ramp and you went down

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to the sidewalk itself. So who but still the mark

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on her on her head, that still wasn't a pretty sight. Oh.

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The drama that takes place inside a grocery store between

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the employees. We've got a we've got a coworker that's,

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you know, studying to become a manager. And she wanted

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to call in two hours early to let them know

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that she's going to go get an oil change and

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she's probably gonna be late. And we do have that rule.

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It's a two hour rule, but if you're not going

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to be there at a certain time, make sure that

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you make that call. Well she did, and right away

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the mod or the manager on duty starts but a

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little in her and letting her know that you're breaking

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the rules. This is not the way it's supposed to be.

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And you know you need to be in here. I

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need you to be here. And even though she was

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calling within that rule, that two hour rule, the manager

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really did bash her down pretty bad. And it's say God,

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and so now you're on both sides of the fence,

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going which which one would you go with? And so

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I'm going to give it to you. I'm going to

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wait for your answer. What would you do in a

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situation like this?

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Speaker 4: Put a lot on time?

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Speaker 2: Was like, oh my god, Oh my god, it's crazy.

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I'll bet I'll bet he had at least forgets three

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hundred dollars worth of de church And.

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Speaker 3: Because stop them?

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Speaker 2: What s you needle? Yeah? Jesus? And why why didn't

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that cart stop? Wow? Wow? So Nelly, Ryan broke the rules?

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But who drinks? Who gets to drink the water? Back here?

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The baggers do? Right, He's in meat today. Anybody grabbed

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a bottle of water? He broke the rules.

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Speaker 3: People grab waters anyway.

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Speaker 2: So you're you're taking the size of Ryan, then mm hm?

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Are you taking Ryan?

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Speaker 3: Simon?

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Speaker 2: What you mean? In other words, you say he's he's

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not a bagger today, so well doing he was in

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the meat promise.

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Speaker 3: Oh it's a bland.

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Speaker 2: Water man.

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Speaker 4: Now, if it was like stealing, stealing like time, like

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being talked in while taking the stand of girl with shocking,

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I'll say something. That's that's a big no note for water.

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Speaker 3: That's not a no no.

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Speaker 2: That's we need water to live.

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Speaker 3: We need water more than we need food.

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Speaker 2: That's right, that's right. Boats registers in customer service are

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one out, and we've got a line with people wanting

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to pay their rent with Western Union. We've been trying

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to do everything there, including vine lottery tickets, cashing on

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lottery tickets, but we have we have absolutely no registers

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available because they've all croshed. I just don't know why.

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Speaker 1: Please do not move. There's more CTCs coming up next. Hey,

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thanks for coming back to ct CUS.

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Speaker 2: Transition Walk dy number three out of four. I just

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saved worm. Yeah, out here in this beautiful forest before

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I go into CS, and we're walking on this path

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and there was this huge earthworm. And I thought to myself,

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how many people are gonna come by here walking not

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see this earthworm? Are they're gonna be riding their bike

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or skateboard and they're just gonna run over this earthworm.

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I can't do that, man. I see a worm, I

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see a spider. I see something that, you know, really

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could be something that someone could step on, and right

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away I think, save them? Is that what we do

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in CS? You have somebody who's got questions about prices

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or they got bad food, you don't just sit there

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and ignore them. You service them. I'll see in CS. Wow.

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The very second that I enter the store, I'm pulled

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into a meeting. And the meeting was about one of

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our co workers who a couple nights ago let someone

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go with fifty four dollars worth a free grocery, and then,

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not even twenty five minutes ago before I got here,

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from I understand, she lets somebody else go. This time

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it was one hundred and fifty one dollars of groceries.

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And the reason why is because she's paying attention to

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the conversations that she's having with the other people on

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the registers around her and not really collecting the money.

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So they're going to terminate her. In fact, they actually

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asked me that you know, at such and such time,

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we're gonna need you to be at the helm here,

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and you're gonna have to be strong while we go

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away for just a little bit to terminate this person.

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You know, there's just so much damn drama, but that's

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how real it is. At a grocery store. You have

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got to pay attention because people, without even knowing it,

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will walk out without paying. A lot of bad checks

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have been coming through the store. Now I'm not talking

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about checks that people write. It's people who have fake

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payroll checks. And the one that we just busted on,

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it came from the housing authority. They spelled housing h

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u usi NG and authority was a u u thho

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r t Y. No way, no way, you're busting. There's

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no way that this is gonna be a real check.

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And so you get a manager involved so that everything

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is you know, it's on the up and the up,

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and things go smoothly, because sometimes people will get little

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pissed off because they make it look like it's their paycheck.

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Morale has just dropped about thirty five thousand feet within

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about fifteen seconds because when the employee that was terminated

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came out of the office, she automatically went over and

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started talking to everybody that you know is part of

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her clique. So morale right now is in really sad shape.

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You're gonna have to explain this to me. I understand,

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we want to get better every day, but I mean,

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what are we talking about. You're hiring new people that

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will only take bags out to the car.

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Speaker 3: Yeah, they're hiring people that will only do carryouts from

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nine am to sell and GM they have to be

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available elderly, decided with braonze, kids, stuff like that, and

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we will have to make a judgment call. Yeah, go

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for it. We will have to make a judgment call

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and anticipate because there's long will be one of them.

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So if they're doing to carry out, yeah, someone else

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we got to figure out.

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Speaker 2: I mean that's what the bankers have always been doing.

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Speaker 3: Yeah, but they want someone just dedic any to that.

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Speaker 2: Wow, what are they need to do with during downtime?

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But I mean, let's think like a business here.

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Speaker 3: I mean, so, well, you want to tell Colford will

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still be baking to do it? Show? Well, I'll probably

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let me have you know, getting Yeah, I don't know,

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I see what you see? It?

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Speaker 2: Can't it get any worse today? Oh my God, in

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heaven We have a lady in the self checkout. She's

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she's scanning, she's doing everything legal, and then all of

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a sudden, she turns around and looks and then takes

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off out the door with three hundred and one dollars

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for the groceries. How do we notice that we went

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in there and we ran the receipt and it was

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three hundred and one dollars, So holy crap, man, And

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you look at a manager and you go, why are

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we letting people go into self checkout with three hundred

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and one dollars with the groceries. Why can't it be

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like twenty items or less, like like in the old

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fashioned days. No, they know exactly what they're doing. Load

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it up, make it look like it, you check it out,

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and then take off. Well, we're on a road trip.

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We run our way down to Michael's at this time.

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And the reason why is because someone who stole merchandise,

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and it could be that lady who took the three

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hundred and one dollars. They left the cart at Michael's itself.

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So what happened was is that the cart was full

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of the groceries and the manager came up to them

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and said can I help you? Why are you here

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with all these groceries inside this cart? And then the

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person took off, So I'm headed down to Michael's now

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to pick up a card full of stolen merchandise. I

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have arrived at Michael's and it is absolutely one hundred

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percent of food that the woman just took three hundred

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and one dollars. It's every bit sitting right here, and

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so I'm taking it back. I after half a mile

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to walk here, but yeah, this is exactly what she took.

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And they tried to stop her from from going any further,

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and then they just went ahead and just took it

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and put in the office. You know what happens when

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you capture or recapture three hundred one dollars with the groceries.

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Guess what you get back to the store. And now

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you've got to put it all away. Oh my god.

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It is absolutely a day of many firsts today. I mean,

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first of all, going down to get that carge from Michael's.

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And then now, for the very first time in my

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five years with this company, we have run out of

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lottery ticket paper. And that means everything stopped. And you

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think that the world would stop and not come in here.

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But they didn't know that we don't have any lottery

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paper and they're all coming in going all right, man,

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I want to get the ticket to Power Bowl. I

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want to be able to get this one too, the

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cash five. I'm sorry, I can't. Can't you just see it?

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This is a winning ticket. I can't. There's no way

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because the machine is down. Never in my life did

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every think that we would run out of a lottery

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ticket paper. Transition Walk day number four out of four.

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I had to get my God on today. Bishop td

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Jakes was our leader today. Yeah, elevation Church man, that man,

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he can bring it. He puts it inside your heart

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and then you want to grow it. And this powerful

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message today was how to evolve in changing your mind.

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In other words, we all have these crazy ass thoughts

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in our head. We like to judge people, But what

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would happen if we changed our mind and we started

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to love people? You know, to find a solution more

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than a battle. I don't want to preach. I'm not

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going to do that, but I am headed into CS

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after this transition walk, walking through this forest, allowing nature

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to move through me so I can reach you. The

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absolute worst nightmare. On my way in from the forest

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and from you know, to get to to CS. My

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seatbelt woulden't buckle. They wouldn't buckle. I spent about fifteen

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minutes click click click click click click click click click

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click click wooden buckle. And so I mean my whole

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entire body, you know, because you're sitting there, you're holding

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that that seat belt itself. So you can get it

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over you. You can go click click click click click

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click wooden buckle. And that's how the day starts. There

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is always drama in the deli, and oh my god,

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the drama is on fire today because there's no fried chicken. Well,

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our guests are saying, it's a Sunday, we come here

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for the fried chicken. Where is the fried chicken? So George,

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who's the one who's supposed to be making the fried chicken, goes,

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will you put me over there at the deli to

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make the sub sandwiches? How am I supposed to do

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chicken if I'm doing the deli. He's got a point there,

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he's got a point. So what they do, what they do.

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Everybody ignored George and told him that, hey, look you

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can do both, and you should have seen his eyes.

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It was like, are you effing kidding me? No, that

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is absolutely a false thing. And now another exciting edition

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of what would you do a manager? You know, we

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only get thirty minutes off for lunch. With this manager

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gets two fifteen minute breaks and the thirty minute lunch break. Okay,

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so now normally you're supposed to have a couple of

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hours in between each one. Today she decides, no, no, no, no,

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I'm going to take my first break, come back, sign

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out for my lunch for thirty minutes, and then when

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I get back from lunch, I'm going to take my

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second break. Bet equals one hour. What would you do?

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You know, Oh, that's a rule that's being broken. What

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would you do? Do you contact the mood the person

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higher than her, or do you just say, what the hell?

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She just needed an hour off? What would you do? Well?

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The police department is here at the store. We have

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three officers. Gentlemen. That is a very very big regular

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who is currently going through the stages of dementia. Came

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through the store today and he was suffering pretty bad

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with his dementia, and he's accusing the employee of stealing

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one hundred dollars bill from him, and we know it's

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not true, but he went ahead and called the police anyway,

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and and they're talking to the employee and they're talking

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to the man at the same time. But that's that's

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his dementia, is that he made it a point to

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try to figure out where that one hundred dollar bill go. Oh,

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the guy at the grocery store, he might he must

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have stolen it from me. Well, there you have it,

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another exciting edition of CTCs. The ups and the downs

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to twist, the spins, spillouts, the pew cups and the liars,

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the stealers, those that are taking you down, but you

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refuse to go down. So therefore you say, ah, will

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create the solution. Hey, do me a favor, create your

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own podcast. Let us inside your business world. To me,

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that's where conversation actually begins. Let us see the wizard

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behind your curtain. I'll see you next week.