Speaker 1: Hey, what's going on? My name is CT. When I'm
not busy being Arrow the podcaster, I live in the
real world. I mean, everybody has to have a job,
right Mine just happens to be CS. You know, Customer
service solutions relationships while keeping your team motivated and pumped
up to keep that constant connection with each and every
person who has chosen to stop into our location. It
really is a choice. Episode number one ninety eight, Untrusting People,
Oh my God, Blueberry Oreo Cookies and Big road Trip Theft.
This is CTCs.
Speaker 2: Transition Walk Day number one out of four. Busy day
in the podcast studio today, a lot of interviewing, you know,
Unlike CS, my podcast world is a team of one,
the writer, the producer, the researcher, the promoter, the one
that does the questioning. I mean, so it's a team
of one. So going to CS. One of the great
benefits of that is that I get to physically work
with other people and generate energy through that community of people.
So there's the positive. You know, don't don't bitch about
your job. Oh I hate it because of this. Oh
I dislike it because of that. Go in there and
see how much you can learn by being with people,
because we all bring our own energy, and for some reason,
it's like jazz. It just works. That has to be
one of the oldest tricks in the book. A gentleman
walks up to a very very nice looking woman and says, ma'am, ma'am,
I'm in a really bad situation. I've lost my phone somewhere.
All I do is I come in here for bug spray,
and and you know, and I can't find my phone.
I don't even know where it is. If I give
you my number, can you call it please? And then
and this way then I then hopefully it'll ring here.
I was standing right there. He chose to go to
her over me, So this is the way that I
intercepted it. Why are you here in the row that
has the soda when over there the next over is
the bug row. So what the oldest thing in the
book is is that he put his number in her
phone and he called his phone. Now he can call
her back. Ooh, ooh, ooh, that's not good. The faces
that people make when they think they've got a winning
lottery ticket. They think it's gonna be like three hundred
and fifty four hundred dollars and it comes up not
a winner, and it's like, I don't want to look
at the car because I don't want to make them
feel guilty. I mean, that's a radio thing, you know,
one winner, four hundred thousand losers. But man, the faces
they make when they think they're gonna make the money
and then it's it's no go no show, go home,
major league faux pas. In the produce departments, we have
cut up watermelon seven bucks for like half half a
water melon, and someone put a stick on the bottom
of it for forty five bucks. Oh man, that caught
the attention of our guests so quickly. Next thing you know,
they were up here at the desk. All right, let's
see why the half and half is not selling for
four seventy nine. The sign clearly stayed for seventy nine.
We're looking for it here. It is right here, four
seventy nine, but it rang up for five seventeen. So
what I'm looking for is to find out if it's outdated,
and because it's doing the wrong thing. I mean, people
like Walmart and Family Dollar are getting busted for overcharging people,
so little things like this will really get on my nerves.
As I say that it's outdated, but this sign clearly
says for.
Speaker 1: Seventy nine, please do not move. There's more CTCs coming
up next. Hey, thanks for coming back to CTCs.
Speaker 2: Transition Walk day number two out of four, seventy eight
degrees out here in this forest, kind of an overcast
guy and then this is a place of peace. Busy day
inside the podcast studio today, I was with Simone Boils
from the podcast The bright Side, and man, we really
really hit it off. And then at the very tail
end of my time, she asked the question of where
do I get my place of positive energy? And I
explained it Julia Cameron's the Artist Way and she had
just been studying the book. It's like, no wonder we
were on the same page because we both study the
same path. Amazing. And then I was with Amelia Davis.
She is associated with Jim Marshall. He was the photographer
for The Grateful Dead. Once again, another conversation that is
just mind blowing. And you're so connected to doing all
you can to get this into listeners and reader's hands,
but that's what it's all about. And then you come
out here to this beautiful forest and the goal is
to connect and receive from the universe again, kind of
way overboard. Too much information. All right, I'll see in
cus uh oh uh oh, this isn't good. You gotta
get out of the car. And I see a group
of people wrapped around the base of our ramp going
into the one side of the store. And the closer
I'm getting to it, who one of our elderly has
tumbled down that ramp, got a scar or a cut
on the head. You're out there with a chair, she's
standing next to it. Uh, double management. All right, we're
gonna try this cookie out here, it says backs by
popular demand. But have you ever seen this before? The
blueberry oriole pie? I mean, it's orio cookie.
Speaker 3: So who's gonna be the first guinea pig here?
Speaker 2: Look how ugly it is?
Speaker 3: Hey, they're cute.
Speaker 4: I like that those cute looks.
Speaker 2: It looks like blueberry pie. All right, you're gonna go first.
You're the first. Cheers Cheers to you too.
Speaker 3: Yeah, m that's not bam Lo's.
Speaker 4: I got blueberry pancake.
Speaker 2: Okay, I'll give you that blueberry. Here's an update on
the incident with the elderly woman that went down the ramp,
which is a steep ramp once again, as I remind you,
and from what it looks like, it looks like she
tripped actually over the back of her foot if you
watch it on the video, you know where you're walking
along and your foot goes a little bit too close
to the other and she ended up kicking that, which
then caused a tripping kind of a kind of action.
And then all then she lost control of the cart
and it went down the ramp and you went down
to the sidewalk itself. So who but still the mark
on her on her head, that still wasn't a pretty sight. Oh.
The drama that takes place inside a grocery store between
the employees. We've got a we've got a coworker that's,
you know, studying to become a manager. And she wanted
to call in two hours early to let them know
that she's going to go get an oil change and
she's probably gonna be late. And we do have that rule.
It's a two hour rule, but if you're not going
to be there at a certain time, make sure that
you make that call. Well she did, and right away
the mod or the manager on duty starts but a
little in her and letting her know that you're breaking
the rules. This is not the way it's supposed to be.
And you know you need to be in here. I
need you to be here. And even though she was
calling within that rule, that two hour rule, the manager
really did bash her down pretty bad. And it's say God,
and so now you're on both sides of the fence,
going which which one would you go with? And so
I'm going to give it to you. I'm going to
wait for your answer. What would you do in a
situation like this?
Speaker 4: Put a lot on time?
Speaker 2: Was like, oh my god, Oh my god, it's crazy.
I'll bet I'll bet he had at least forgets three
hundred dollars worth of de church And.
Speaker 3: Because stop them?
Speaker 2: What s you needle? Yeah? Jesus? And why why didn't
that cart stop? Wow? Wow? So Nelly, Ryan broke the rules?
But who drinks? Who gets to drink the water? Back here?
The baggers do? Right, He's in meat today. Anybody grabbed
a bottle of water? He broke the rules.
Speaker 3: People grab waters anyway.
Speaker 2: So you're you're taking the size of Ryan, then mm hm?
Are you taking Ryan?
Speaker 3: Simon?
Speaker 2: What you mean? In other words, you say he's he's
not a bagger today, so well doing he was in
the meat promise.
Speaker 3: Oh it's a bland.
Speaker 2: Water man.
Speaker 4: Now, if it was like stealing, stealing like time, like
being talked in while taking the stand of girl with shocking,
I'll say something. That's that's a big no note for water.
Speaker 3: That's not a no no.
Speaker 2: That's we need water to live.
Speaker 3: We need water more than we need food.
Speaker 2: That's right, that's right. Boats registers in customer service are
one out, and we've got a line with people wanting
to pay their rent with Western Union. We've been trying
to do everything there, including vine lottery tickets, cashing on
lottery tickets, but we have we have absolutely no registers
available because they've all croshed. I just don't know why.
Speaker 1: Please do not move. There's more CTCs coming up next. Hey,
thanks for coming back to ct CUS.
Speaker 2: Transition Walk dy number three out of four. I just
saved worm. Yeah, out here in this beautiful forest before
I go into CS, and we're walking on this path
and there was this huge earthworm. And I thought to myself,
how many people are gonna come by here walking not
see this earthworm? Are they're gonna be riding their bike
or skateboard and they're just gonna run over this earthworm.
I can't do that, man. I see a worm, I
see a spider. I see something that, you know, really
could be something that someone could step on, and right
away I think, save them? Is that what we do
in CS? You have somebody who's got questions about prices
or they got bad food, you don't just sit there
and ignore them. You service them. I'll see in CS. Wow.
The very second that I enter the store, I'm pulled
into a meeting. And the meeting was about one of
our co workers who a couple nights ago let someone
go with fifty four dollars worth a free grocery, and then,
not even twenty five minutes ago before I got here,
from I understand, she lets somebody else go. This time
it was one hundred and fifty one dollars of groceries.
And the reason why is because she's paying attention to
the conversations that she's having with the other people on
the registers around her and not really collecting the money.
So they're going to terminate her. In fact, they actually
asked me that you know, at such and such time,
we're gonna need you to be at the helm here,
and you're gonna have to be strong while we go
away for just a little bit to terminate this person.
You know, there's just so much damn drama, but that's
how real it is. At a grocery store. You have
got to pay attention because people, without even knowing it,
will walk out without paying. A lot of bad checks
have been coming through the store. Now I'm not talking
about checks that people write. It's people who have fake
payroll checks. And the one that we just busted on,
it came from the housing authority. They spelled housing h
u usi NG and authority was a u u thho
r t Y. No way, no way, you're busting. There's
no way that this is gonna be a real check.
And so you get a manager involved so that everything
is you know, it's on the up and the up,
and things go smoothly, because sometimes people will get little
pissed off because they make it look like it's their paycheck.
Morale has just dropped about thirty five thousand feet within
about fifteen seconds because when the employee that was terminated
came out of the office, she automatically went over and
started talking to everybody that you know is part of
her clique. So morale right now is in really sad shape.
You're gonna have to explain this to me. I understand,
we want to get better every day, but I mean,
what are we talking about. You're hiring new people that
will only take bags out to the car.
Speaker 3: Yeah, they're hiring people that will only do carryouts from
nine am to sell and GM they have to be
available elderly, decided with braonze, kids, stuff like that, and
we will have to make a judgment call. Yeah, go
for it. We will have to make a judgment call
and anticipate because there's long will be one of them.
So if they're doing to carry out, yeah, someone else
we got to figure out.
Speaker 2: I mean that's what the bankers have always been doing.
Speaker 3: Yeah, but they want someone just dedic any to that.
Speaker 2: Wow, what are they need to do with during downtime?
But I mean, let's think like a business here.
Speaker 3: I mean, so, well, you want to tell Colford will
still be baking to do it? Show? Well, I'll probably
let me have you know, getting Yeah, I don't know,
I see what you see? It?
Speaker 2: Can't it get any worse today? Oh my God, in
heaven We have a lady in the self checkout. She's
she's scanning, she's doing everything legal, and then all of
a sudden, she turns around and looks and then takes
off out the door with three hundred and one dollars
for the groceries. How do we notice that we went
in there and we ran the receipt and it was
three hundred and one dollars, So holy crap, man, And
you look at a manager and you go, why are
we letting people go into self checkout with three hundred
and one dollars with the groceries. Why can't it be
like twenty items or less, like like in the old
fashioned days. No, they know exactly what they're doing. Load
it up, make it look like it, you check it out,
and then take off. Well, we're on a road trip.
We run our way down to Michael's at this time.
And the reason why is because someone who stole merchandise,
and it could be that lady who took the three
hundred and one dollars. They left the cart at Michael's itself.
So what happened was is that the cart was full
of the groceries and the manager came up to them
and said can I help you? Why are you here
with all these groceries inside this cart? And then the
person took off, So I'm headed down to Michael's now
to pick up a card full of stolen merchandise. I
have arrived at Michael's and it is absolutely one hundred
percent of food that the woman just took three hundred
and one dollars. It's every bit sitting right here, and
so I'm taking it back. I after half a mile
to walk here, but yeah, this is exactly what she took.
And they tried to stop her from from going any further,
and then they just went ahead and just took it
and put in the office. You know what happens when
you capture or recapture three hundred one dollars with the groceries.
Guess what you get back to the store. And now
you've got to put it all away. Oh my god.
It is absolutely a day of many firsts today. I mean,
first of all, going down to get that carge from Michael's.
And then now, for the very first time in my
five years with this company, we have run out of
lottery ticket paper. And that means everything stopped. And you
think that the world would stop and not come in here.
But they didn't know that we don't have any lottery
paper and they're all coming in going all right, man,
I want to get the ticket to Power Bowl. I
want to be able to get this one too, the
cash five. I'm sorry, I can't. Can't you just see it?
This is a winning ticket. I can't. There's no way
because the machine is down. Never in my life did
every think that we would run out of a lottery
ticket paper. Transition Walk day number four out of four.
I had to get my God on today. Bishop td
Jakes was our leader today. Yeah, elevation Church man, that man,
he can bring it. He puts it inside your heart
and then you want to grow it. And this powerful
message today was how to evolve in changing your mind.
In other words, we all have these crazy ass thoughts
in our head. We like to judge people, But what
would happen if we changed our mind and we started
to love people? You know, to find a solution more
than a battle. I don't want to preach. I'm not
going to do that, but I am headed into CS
after this transition walk, walking through this forest, allowing nature
to move through me so I can reach you. The
absolute worst nightmare. On my way in from the forest
and from you know, to get to to CS. My
seatbelt woulden't buckle. They wouldn't buckle. I spent about fifteen
minutes click click click click click click click click click
click click wooden buckle. And so I mean my whole
entire body, you know, because you're sitting there, you're holding
that that seat belt itself. So you can get it
over you. You can go click click click click click
click wooden buckle. And that's how the day starts. There
is always drama in the deli, and oh my god,
the drama is on fire today because there's no fried chicken. Well,
our guests are saying, it's a Sunday, we come here
for the fried chicken. Where is the fried chicken? So George,
who's the one who's supposed to be making the fried chicken, goes,
will you put me over there at the deli to
make the sub sandwiches? How am I supposed to do
chicken if I'm doing the deli. He's got a point there,
he's got a point. So what they do, what they do.
Everybody ignored George and told him that, hey, look you
can do both, and you should have seen his eyes.
It was like, are you effing kidding me? No, that
is absolutely a false thing. And now another exciting edition
of what would you do a manager? You know, we
only get thirty minutes off for lunch. With this manager
gets two fifteen minute breaks and the thirty minute lunch break. Okay,
so now normally you're supposed to have a couple of
hours in between each one. Today she decides, no, no, no, no,
I'm going to take my first break, come back, sign
out for my lunch for thirty minutes, and then when
I get back from lunch, I'm going to take my
second break. Bet equals one hour. What would you do?
You know, Oh, that's a rule that's being broken. What
would you do? Do you contact the mood the person
higher than her, or do you just say, what the hell?
She just needed an hour off? What would you do? Well?
The police department is here at the store. We have
three officers. Gentlemen. That is a very very big regular
who is currently going through the stages of dementia. Came
through the store today and he was suffering pretty bad
with his dementia, and he's accusing the employee of stealing
one hundred dollars bill from him, and we know it's
not true, but he went ahead and called the police anyway,
and and they're talking to the employee and they're talking
to the man at the same time. But that's that's
his dementia, is that he made it a point to
try to figure out where that one hundred dollar bill go. Oh,
the guy at the grocery store, he might he must
have stolen it from me. Well, there you have it,
another exciting edition of CTCs. The ups and the downs
to twist, the spins, spillouts, the pew cups and the liars,
the stealers, those that are taking you down, but you
refuse to go down. So therefore you say, ah, will
create the solution. Hey, do me a favor, create your
own podcast. Let us inside your business world. To me,
that's where conversation actually begins. Let us see the wizard
behind your curtain. I'll see you next week.