WEBVTT 1 00:00:00.280 --> 00:00:01.320 Thank y'all. 2 00:00:05.320 --> 00:00:13.119 Ripped up new need advice when you don't happen, come 3 00:00:13.279 --> 00:00:19.000 running's just as fast as we can. Shooter's gonna help com. 4 00:00:19.079 --> 00:00:22.199 Man Dix is the Troubleshooter Show. 5 00:00:22.800 --> 00:00:29.440 Now, Tom Martino, Hey, Tom Martino here, Welcome to the show. 6 00:00:29.800 --> 00:00:33.000 Three oh three seven one three talk seven one three 7 00:00:33.079 --> 00:00:36.079 eight two five five who I almost didn't make it. 8 00:00:36.840 --> 00:00:39.920 I was like, wait a minute, what what's going on here? Anyway, 9 00:00:39.960 --> 00:00:42.320 welcome to the show. We're here to help you in 10 00:00:43.000 --> 00:00:45.479 We want to solve problems, answer questions, taking plaints, make. 11 00:00:45.399 --> 00:00:46.399 Your life a little easier. 12 00:00:46.880 --> 00:00:50.359 And uh, I think Major Mark Major might be remote today. 13 00:00:51.159 --> 00:00:53.079 I don't know Demark, I haven't heard are you on? 14 00:00:54.479 --> 00:00:57.359 And I know I don't see his ugly face on camera. 15 00:00:57.439 --> 00:00:59.880 So welcome to people to the show. It is the 16 00:00:59.880 --> 00:01:04.239 Troubleshooter Show where we troubleshoot things. We solve problems, we 17 00:01:04.280 --> 00:01:06.120 answer questions, we take complaints. 18 00:01:06.519 --> 00:01:10.599 We really do a lot to help people, if we can. Now. 19 00:01:11.680 --> 00:01:14.000 Bob Logan's with us from plumb Line Services. They do 20 00:01:14.040 --> 00:01:15.680 a lot to help people. Of course, people call them 21 00:01:15.680 --> 00:01:17.799 when they're already in trouble, which is the wrong. 22 00:01:17.599 --> 00:01:19.599 Thing to do. By the way I always tell people, 23 00:01:19.599 --> 00:01:23.400 call before you need help, Call before you need help. 24 00:01:25.159 --> 00:01:25.840 What does that mean? 25 00:01:25.879 --> 00:01:28.840 That means like, we all know we're gonna have cold snaps, 26 00:01:28.879 --> 00:01:32.239 call when it's not cold to get things checked. We 27 00:01:32.280 --> 00:01:34.319 all know we're gonna have a wet season. Make sure 28 00:01:34.319 --> 00:01:36.959 you're some pumps and everything's working. We all know we're 29 00:01:37.000 --> 00:01:39.680 gonna have hot season. Make sure your seat's working. 30 00:01:39.799 --> 00:01:42.040 I mean, Bob, I swear to you if we could 31 00:01:42.079 --> 00:01:49.879 just get people to do things just away from the crowd, 32 00:01:50.159 --> 00:01:51.120 the way from the crowd. 33 00:01:51.200 --> 00:01:53.200 What do you have to say about that? I mean, 34 00:01:53.439 --> 00:01:56.400 go ahead, sir, You're absolutely right, Tom. And you know 35 00:01:56.480 --> 00:02:00.799 if people understood this. You know, everybody knows you're supposed 36 00:02:00.799 --> 00:02:03.560 to take your car in for service every so many miles. 37 00:02:03.840 --> 00:02:05.719 If they did that with their furnace and AC, their 38 00:02:05.719 --> 00:02:10.479 plumbing electrical system, it would save every homeowner thousands and thousands. 39 00:02:10.680 --> 00:02:13.560 And people feel pressured and make dumb decisions, and. 40 00:02:13.439 --> 00:02:19.400 It's usually when they have not done things ahead of time. 41 00:02:20.039 --> 00:02:20.719 Is that easy? 42 00:02:20.759 --> 00:02:23.400 I mean, I don't get it. They just don't do 43 00:02:23.520 --> 00:02:27.000 things ahead of time. So Bob, right now, what would 44 00:02:27.000 --> 00:02:29.439 you be doing. I'd be working on my AC. I 45 00:02:29.479 --> 00:02:32.680 would make sure that you're there's no rush if they 46 00:02:32.719 --> 00:02:36.520 need anything. You guys aren't rushing around with a heat wave. 47 00:02:37.039 --> 00:02:40.159 No exactly. And you think, well, it's March, I'm not 48 00:02:40.159 --> 00:02:42.000 going to use my air conditioner for at least two 49 00:02:42.080 --> 00:02:44.800 or three months. Well, that's the best time to do anything. 50 00:02:44.919 --> 00:02:47.840 So like we got a great special seventy nine dollars. 51 00:02:47.879 --> 00:02:51.280 We'll check out your entire air conditioning system. Make sure 52 00:02:51.319 --> 00:02:53.280 it's going to be ready so when you do need it, 53 00:02:53.280 --> 00:02:55.280 you don't have to worry about it. When it gets 54 00:02:55.319 --> 00:02:57.759 really hot. You won't be fighting the crowds. 55 00:02:57.599 --> 00:03:01.680 All right, Bob Logan plumb Line Services three h three 56 00:03:01.719 --> 00:03:04.680 five A six ten eighty six Plumbline Services dot Com. 57 00:03:04.759 --> 00:03:05.719 We're gonna go to the phones. 58 00:03:06.319 --> 00:03:10.599 And by the way, people say, Tom, sometimes when you 59 00:03:10.599 --> 00:03:13.639 have guests on, it sounds like you're doing a commercial. Well, 60 00:03:13.719 --> 00:03:17.719 it does a lot of things I do here sound 61 00:03:17.719 --> 00:03:21.439 like a commercial. But what is a commercial. A commercial 62 00:03:22.879 --> 00:03:27.080 is a paid advertisement to put out a message, right, 63 00:03:27.599 --> 00:03:31.719 and people have very little choice about paid commercials. On 64 00:03:31.719 --> 00:03:33.840 this show, we have a lot of choice. We can 65 00:03:33.879 --> 00:03:36.960 reject them because if they're not good people. But the 66 00:03:37.000 --> 00:03:39.000 stuff you hear on the show is not a paid commercial. 67 00:03:39.319 --> 00:03:41.840 There are people we invite here because of expertise and 68 00:03:41.919 --> 00:03:45.159 things I talk about that I think is a good idea. 69 00:03:45.680 --> 00:03:49.159 No one's paying me to say that Chris has a 70 00:03:49.199 --> 00:03:53.080 problem with a trailer. Chris, let's go back to your 71 00:03:53.080 --> 00:03:58.400 call here and what was your original problem? 72 00:03:58.439 --> 00:04:00.719 Go ahead, let's continue because I don't see the notes here, 73 00:04:00.759 --> 00:04:01.800 but let's talk about it. 74 00:04:03.520 --> 00:04:08.520 Yeah, Hi, Tom, longtime listener. I had a trailer jack 75 00:04:08.599 --> 00:04:13.240 knife and overturn. I was going to at the trailer 76 00:04:13.280 --> 00:04:17.319 turned back over, but the storage container I was hauling 77 00:04:17.360 --> 00:04:20.360 needed to be towed and it's currently sitting in a record. 78 00:04:20.600 --> 00:04:22.839 When did it? When did when did a jack knife? 79 00:04:24.800 --> 00:04:27.199 It was the end of January? 80 00:04:28.120 --> 00:04:30.279 Okay? And was it your fault? 81 00:04:31.720 --> 00:04:35.800 Yeah? What happened is I had a a tire team 82 00:04:36.040 --> 00:04:40.279 malfunction and it caused me to slide slide back down 83 00:04:40.279 --> 00:04:44.120 a hill and and cause the trailer to jack knife 84 00:04:44.160 --> 00:04:45.959 and then lose the container I was hauling. 85 00:04:47.319 --> 00:04:50.079 Okay, So when you say you lost the container, what 86 00:04:50.120 --> 00:04:50.800 do you mean by that? 87 00:04:52.160 --> 00:04:58.800 It basically over the trailer overturned and the the container 88 00:04:58.879 --> 00:05:01.519 that I was hauling was then ended up being on 89 00:05:01.560 --> 00:05:02.560 its side. 90 00:05:02.399 --> 00:05:06.480 And uh on the mountains so okay, so what is 91 00:05:06.519 --> 00:05:07.000 your question? 92 00:05:09.040 --> 00:05:13.800 So question is is that Progressive is uh not covering 93 00:05:14.079 --> 00:05:17.560 the toe and and the storage fees. 94 00:05:17.600 --> 00:05:19.879 But they're not covering what part of it? I mean, 95 00:05:20.519 --> 00:05:23.360 what are they not covering the tow? You mean towing 96 00:05:23.439 --> 00:05:25.720 your trailer that was overturned? 97 00:05:26.319 --> 00:05:28.360 Yeah, I was. I was able to get the trailer 98 00:05:28.480 --> 00:05:31.720 overturned and and hook back up the vehicle, but it 99 00:05:31.759 --> 00:05:34.720 was a container. I wasn't able to get back on 100 00:05:34.759 --> 00:05:37.600 the on the trailer and so okay, and. 101 00:05:37.560 --> 00:05:39.959 Then what is it what is Progressive not paying? 102 00:05:40.879 --> 00:05:43.360 They're not paying for the towing of the container. 103 00:05:45.920 --> 00:05:49.800 Okay, so they paid for everything except when you say 104 00:05:49.879 --> 00:05:52.839 towing of the container. Where was that container towed? 105 00:05:54.720 --> 00:05:58.759 It's uh, it's currently housed in wrecking yard in Idaho Springs. 106 00:06:00.279 --> 00:06:02.279 But where was it towed from the scene of the 107 00:06:02.360 --> 00:06:04.399 accident to a from storage yard? 108 00:06:04.720 --> 00:06:06.920 Yes, yeah, it's from the scene of the app Okay. 109 00:06:06.920 --> 00:06:09.240 And that's the part, that's the part you wanted to 110 00:06:09.279 --> 00:06:12.480 pay for. Was the stuff and the container destroyed. 111 00:06:14.040 --> 00:06:16.920 There was nothing in the container. It was just an 112 00:06:16.920 --> 00:06:17.639 empty container. 113 00:06:17.680 --> 00:06:22.759 Oh okay. So what was that charged to toe that? 114 00:06:24.399 --> 00:06:30.120 It was five thousand to get it up onto a 115 00:06:30.120 --> 00:06:34.439 tow truck and then two thousand dollars in storage fees corrently. 116 00:06:36.600 --> 00:06:40.199 Five thousand plus two thousand. 117 00:06:41.519 --> 00:06:44.759 Yes, so you. 118 00:06:44.680 --> 00:06:50.720 Had you had to have it have the container retrieved 119 00:06:51.560 --> 00:06:55.040 and brought to a like it was an empty container. 120 00:06:55.800 --> 00:06:59.319 What was the rush. 121 00:06:59.399 --> 00:07:01.560 The rush was to get it off the mountain road 122 00:07:02.040 --> 00:07:05.360 so nobody would hit it or get into another accident. 123 00:07:07.160 --> 00:07:11.519 So you had to have the container retrieved and towed 124 00:07:13.120 --> 00:07:13.959 to storage. 125 00:07:14.839 --> 00:07:15.000 Right. 126 00:07:16.600 --> 00:07:20.199 Okay, Now that's a pretty easy thing to figure out. 127 00:07:20.720 --> 00:07:23.839 I have Brian burns On with us from Compass Insurance Group. 128 00:07:25.519 --> 00:07:28.160 Brian is our insurance expert as well as an excellent 129 00:07:28.199 --> 00:07:31.680 broker for people the Insurance Help Center dot com or 130 00:07:31.879 --> 00:07:36.120 Compass Insurance. Brian, this is a matter of policy. I mean, 131 00:07:36.160 --> 00:07:39.199 if you're towing something. Let's just say I'm towing something. 132 00:07:39.560 --> 00:07:42.839 I'm asking you, Brian, me, not this guy. I'm driving 133 00:07:42.879 --> 00:07:45.120 down the street and I'm towing something. Let's say I 134 00:07:45.199 --> 00:07:49.120 rented a U haul and it jackknife and hurts my car. 135 00:07:49.160 --> 00:07:52.600 What's paid for? What's not? And the U haul trailers destroyed? 136 00:07:52.800 --> 00:07:53.480 What happens? 137 00:07:53.720 --> 00:07:58.160 Yeah, So usually a trailer, your car would still be covered, 138 00:07:58.319 --> 00:08:02.160 you know, because it's insured. Trailers are only covered for 139 00:08:02.279 --> 00:08:05.040 physical damage for the damage to the trailer themselves. If 140 00:08:05.079 --> 00:08:08.800 they are insured, they have to actually have insurance for 141 00:08:08.839 --> 00:08:12.759 physical damage. The liability that comes from the trailer. If 142 00:08:12.759 --> 00:08:18.040 the trailer runs into another car, that extends from your autopulse, 143 00:08:18.240 --> 00:08:22.879 so the liability automatically extends while it's attached. The thing 144 00:08:22.920 --> 00:08:25.879 about this one is a little unique is obviously it's 145 00:08:26.240 --> 00:08:30.600 it's the container that was being poled. It's not the trailer. 146 00:08:30.639 --> 00:08:33.799 It's if I understand correctly, it's something that Yeah, so I. 147 00:08:33.799 --> 00:08:34.639 Was going to go there. 148 00:08:34.720 --> 00:08:38.759 So he had a trailer, and this is your trailer, right, Chris, 149 00:08:39.519 --> 00:08:43.039 So your trailer's being covered, your your vehicle's being covered 150 00:08:43.039 --> 00:08:43.759 rental trailer. 151 00:08:44.120 --> 00:08:45.799 Yeah, it was a rental trailer that I had a 152 00:08:45.879 --> 00:08:49.200 damaged waiver on. So that that part's covered through the 153 00:08:49.279 --> 00:08:51.480 rental company, got it. 154 00:08:51.639 --> 00:08:55.240 Yeah, and then and then your vehicle's covered. And so 155 00:08:55.320 --> 00:08:58.159 the only thing not covered is this container. What I 156 00:08:58.200 --> 00:09:00.480 want to know is this, Why do you feel your 157 00:09:00.559 --> 00:09:04.000 vehicle insurance should pay for a container that was on 158 00:09:04.039 --> 00:09:07.039 a rented trailer. I'm curious what brings that up to 159 00:09:07.080 --> 00:09:09.799 begin with, why do you believe they're responsible for that? 160 00:09:09.879 --> 00:09:12.080 To begin with, a. 161 00:09:12.279 --> 00:09:14.559 Part of the accident that happened, and. 162 00:09:15.480 --> 00:09:18.679 Okay, Brian, it was part of the accident, so he's 163 00:09:18.759 --> 00:09:19.440 expecting this. 164 00:09:20.000 --> 00:09:20.720 Can you hold on? 165 00:09:20.879 --> 00:09:24.200 I'd like to get some explanations on this. Hang on, Chris, 166 00:09:24.360 --> 00:09:28.360 so what happens? I mean, we are confused about coverage. 167 00:09:28.519 --> 00:09:31.679 I know I am not on regular coverage, but stuff 168 00:09:31.759 --> 00:09:32.039 like this. 169 00:09:32.480 --> 00:09:34.080 What if I had my car. 170 00:09:34.600 --> 00:09:38.240 And it's hit and I had some expensive tools in 171 00:09:38.279 --> 00:09:41.159 the car, are they covered? Or I have something in 172 00:09:41.200 --> 00:09:45.799 the trunk a knee bike I don't know really, or 173 00:09:45.840 --> 00:09:49.360 on a trailer hitch. We'll examine this and more coming up. 174 00:09:49.879 --> 00:09:52.960 I'm Tom Martino three zero three, seven to one to 175 00:09:53.000 --> 00:09:55.120 three Talks seven one three eight two five five. 176 00:09:55.519 --> 00:09:56.679 Waterpros dot net. 177 00:09:56.720 --> 00:09:59.360 The best water systems at the lowest prices, the Easter 178 00:09:59.440 --> 00:10:04.200 Special right now, the whole house system with drinking water Forever, 179 00:10:04.279 --> 00:10:08.799 Chemical Protection Softening thirty one ninety five. You cannot touch 180 00:10:08.879 --> 00:10:13.120 these prices anywhere three oh three eighty six two five, five, 181 00:10:13.240 --> 00:10:20.519 five four. Go with a sure thing Denver's best roofer 182 00:10:20.639 --> 00:10:22.159 Excel roofing dot com. 183 00:10:22.200 --> 00:10:24.200 You don't pay a cent until you're content. 184 00:10:27.600 --> 00:10:30.759 Time for an insurance check up free, no obligation in comparison, 185 00:10:30.919 --> 00:10:34.480 call Compass Insurance paying too much your coverage at dozens 186 00:10:34.480 --> 00:10:37.200 of insurance companies find out now three oh three, seven 187 00:10:37.240 --> 00:10:39.559 to seven to one help. You'll think you're his only 188 00:10:39.639 --> 00:10:42.120 customer when you choose Frank durand the real estate Man 189 00:10:42.159 --> 00:10:45.639 dot com to list your home with Remax Alliance three 190 00:10:45.639 --> 00:10:51.600 oh three nine two zero sixteen twenty two. 191 00:10:54.320 --> 00:10:56.919 Hi Tom Martino here, Welcome to the show. 192 00:10:57.279 --> 00:11:00.159 Three O three seven one three talks seven one three 193 00:11:00.200 --> 00:11:03.240 eight two five five. So going back to this scenario, 194 00:11:03.480 --> 00:11:05.639 and I'll bring up Mark in the Gang in a minute. Here, Mark, 195 00:11:05.679 --> 00:11:07.919 you can chime in it in chime. But those streaming 196 00:11:07.960 --> 00:11:11.559 the show, I don't even want to hear from you, 197 00:11:11.559 --> 00:11:11.759 you know. 198 00:11:11.799 --> 00:11:13.919 And whenever we stream this show on YouTube. 199 00:11:14.120 --> 00:11:16.919 I love my morons, but they have this sneaky suspicion. 200 00:11:16.960 --> 00:11:19.279 They run the show, and I don't know where the 201 00:11:19.320 --> 00:11:21.840 hell they got it, but they have all their comments. 202 00:11:21.960 --> 00:11:23.639 They tell me what to do and how to do it. 203 00:11:24.080 --> 00:11:26.200 They tell me how I look, if I look better good. 204 00:11:26.639 --> 00:11:29.639 They complain about my breathing or my sniffling, and I 205 00:11:30.320 --> 00:11:33.240 do have some sniffles today. But it's amazing to me. 206 00:11:33.480 --> 00:11:37.159 They're my directors. And they're morons. So I have a 207 00:11:37.159 --> 00:11:40.080 bunch of morons. And then the downloaders are different. They 208 00:11:40.440 --> 00:11:43.639 write to me after the fact because we have not hundreds, 209 00:11:43.639 --> 00:11:46.039 but dozens of thousands, fit out fifty thousand or so 210 00:11:46.639 --> 00:11:50.559 a month, and they're downloading this show at all different times. 211 00:11:50.559 --> 00:11:53.919 And markle get comments from something we talked about three 212 00:11:53.960 --> 00:11:55.840 months ago where we got to figure out what is 213 00:11:55.879 --> 00:11:56.559 he talking about? 214 00:11:57.120 --> 00:11:59.080 Anyway? 215 00:11:59.559 --> 00:12:03.200 To make long story short, anyway, bottom line is this, 216 00:12:04.559 --> 00:12:06.879 we do the best weekend morons on YouTube. 217 00:12:07.200 --> 00:12:09.200 Like her or leave it. I'm just kidding. We love you. 218 00:12:10.000 --> 00:12:12.919 Now for those everyone else listening and on the podcast 219 00:12:13.000 --> 00:12:17.159 and all of the downloaded podcasts and the iHeartRadio app, 220 00:12:17.799 --> 00:12:20.279 you can call us twenty four to seven everyone at 221 00:12:20.279 --> 00:12:22.799 three oh three Martino and. 222 00:12:22.639 --> 00:12:25.279 We will respond to you so you never have to wait. 223 00:12:25.679 --> 00:12:27.840 So if you're listening you're wondering, one is this show on? 224 00:12:27.919 --> 00:12:29.720 How do I catch them on the air? You don't 225 00:12:29.720 --> 00:12:31.639 have to worry about that. Just call three oh three 226 00:12:31.639 --> 00:12:34.480 Martino three oh three six, two seven, eight, four sixty six. 227 00:12:34.559 --> 00:12:36.360 We'll call you back and get you on the live show. 228 00:12:36.840 --> 00:12:38.799 So no matter when you're listening to this, three oh 229 00:12:38.879 --> 00:12:41.720 three Martino gets your help. So Brian Burns one of 230 00:12:41.759 --> 00:12:45.960 our insurance experts we use a lot. In fact, Brian, 231 00:12:46.240 --> 00:12:48.519 I think I had a question for you over the weekend. 232 00:12:48.559 --> 00:12:51.120 I wanted to bug you, but I didn't. Anyway, Brian 233 00:12:51.200 --> 00:12:55.960 Burns has is our expert. He's just our go to person. 234 00:12:56.919 --> 00:13:01.320 And Brian, what is covered in damn car? When I 235 00:13:01.320 --> 00:13:04.039 get in an accident or on a trailer I'm towing, 236 00:13:04.279 --> 00:13:06.120 and what's not covered? 237 00:13:06.440 --> 00:13:10.080 Okay? So personal property is not going to be covered 238 00:13:10.120 --> 00:13:14.279 orneath an auto policy. So the vehicle, the auto insurance 239 00:13:14.320 --> 00:13:17.360 is there to cover the car, anything you're carrying or 240 00:13:17.720 --> 00:13:21.120 anything inside the car. You're common about an e bike 241 00:13:21.240 --> 00:13:24.639 or whatever it might be, would be if you're running 242 00:13:24.679 --> 00:13:27.279 coverage for that, you'd have to look at your property insurance. 243 00:13:28.320 --> 00:13:32.519 This is a bit different because it's not whatever the container. 244 00:13:32.559 --> 00:13:35.600 I'm sure the container could be covered by his home insurance, 245 00:13:36.279 --> 00:13:39.559 but I don't see the home insurance covering for storage 246 00:13:39.879 --> 00:13:45.559 or retrieval of the of the of this whatever it 247 00:13:45.799 --> 00:13:47.600 was the container that fell off of the trailer. 248 00:13:50.080 --> 00:13:53.159 Okay, it's just this container that had nothing in it. 249 00:13:53.559 --> 00:13:54.559 But they don't have to do ye. 250 00:13:54.679 --> 00:13:56.399 No, I don't know if they containers got anything. 251 00:13:56.759 --> 00:13:59.840 I don't know, and even if it was, they don't 252 00:13:59.840 --> 00:14:00.480 have to cover it. 253 00:14:01.600 --> 00:14:04.360 Well, the auto policy doesn't, but he could get coverage 254 00:14:04.440 --> 00:14:08.200 for his home policy potentially if if he owns the 255 00:14:08.320 --> 00:14:09.879 container his personal property. 256 00:14:09.960 --> 00:14:11.480 I guess you could look there. 257 00:14:11.519 --> 00:14:11.799 I don't. 258 00:14:12.080 --> 00:14:14.759 I obviously don't probably worth a claim. 259 00:14:14.679 --> 00:14:15.480 On the web side. 260 00:14:15.600 --> 00:14:17.759 But we're not talking about damage to it. What about 261 00:14:18.120 --> 00:14:20.879 We're talking about the going of it, the retrieving of it. 262 00:14:21.759 --> 00:14:24.600 Right, And I don't see, I mean, I'm I don't 263 00:14:24.720 --> 00:14:27.600 see how that would be covered underneath either policy. 264 00:14:30.960 --> 00:14:36.679 Okay, so chrishost it was a rented trailer. 265 00:14:36.399 --> 00:14:37.720 Right, it was rented. 266 00:14:37.720 --> 00:14:39.159 It was a rented trailer, right? 267 00:14:40.399 --> 00:14:41.159 Your container? 268 00:14:42.480 --> 00:14:43.879 Yeah, I owned the the container. 269 00:14:45.320 --> 00:14:46.279 How long have you owned it? 270 00:14:48.159 --> 00:14:53.440 I bought it at auction let's see late October. 271 00:14:55.080 --> 00:14:56.159 How much did you pay for it? 272 00:14:58.159 --> 00:14:59.639 Maybe a hundred bucks. 273 00:15:01.120 --> 00:15:06.240 Sixteen hundred? Yeah, and you want them to pay how 274 00:15:06.360 --> 00:15:08.879 much for retrieval and storage? 275 00:15:10.000 --> 00:15:10.200 Yeah? 276 00:15:10.279 --> 00:15:13.440 I think the toe company is charging me is about 277 00:15:13.440 --> 00:15:14.159 seven thousand? 278 00:15:16.639 --> 00:15:18.679 Well give it. I think he's screwed. 279 00:15:19.720 --> 00:15:19.919 Yeah. 280 00:15:19.960 --> 00:15:22.000 I don't way to get coverage for this. 281 00:15:22.200 --> 00:15:22.960 I really don't. 282 00:15:24.519 --> 00:15:27.200 And Mark, why do you what do you? What do youtive? 283 00:15:28.000 --> 00:15:28.200 Well? 284 00:15:28.240 --> 00:15:32.360 My perspective, Mark, what's your perspective? The homeowners isn't going 285 00:15:32.440 --> 00:15:33.960 to cover it. Plus we don't even know if he 286 00:15:34.039 --> 00:15:37.159 has homeowners. But if he doesn't have homeowners, I don't 287 00:15:37.159 --> 00:15:39.799 see any coverage coming from the auto because it's a 288 00:15:39.919 --> 00:15:42.600 content and believe it or not, because it was on 289 00:15:42.720 --> 00:15:44.200 a trailer, that's the content. 290 00:15:47.360 --> 00:15:52.799 Yeah, this container, man, it's not even worth They're not 291 00:15:52.879 --> 00:15:56.000 going to pay more for the towing and storage in 292 00:15:56.080 --> 00:15:59.440 the cars. Like let's say it was a car, same thing, right, Brian, 293 00:15:59.679 --> 00:16:01.840 even if there was coverage, WO wouldn't cover it. Even 294 00:16:01.879 --> 00:16:04.480 if there was coverage, it would be put off at 295 00:16:04.519 --> 00:16:06.639 the value of the view of the value of the 296 00:16:06.679 --> 00:16:07.360 thing you lost. 297 00:16:08.159 --> 00:16:09.639 You're not going to be coverage, Chris. 298 00:16:10.720 --> 00:16:14.000 Yeah, that's what would be covered, is the actual item. 299 00:16:14.279 --> 00:16:16.480 I mean, and in this case that's sixteen hundred bucks. 300 00:16:17.159 --> 00:16:18.480 Uh, they're not going to. 301 00:16:18.519 --> 00:16:21.720 Cover for for you know, the storage or the retrieval 302 00:16:21.759 --> 00:16:23.519 of it. I just I don't see in a policy 303 00:16:23.559 --> 00:16:25.759 where you could find language that would would cover that 304 00:16:25.919 --> 00:16:29.960 kind of loss, not for not for personal property. Right, 305 00:16:30.039 --> 00:16:30.639 That's what I mean. 306 00:16:35.039 --> 00:16:38.000 So Chris, you better what what are they saying they're 307 00:16:38.000 --> 00:16:41.639 going to do if you don't pay this, take the container, let. 308 00:16:41.559 --> 00:16:43.879 Them have it. Really want to do that? 309 00:16:46.960 --> 00:16:50.559 Is it container all destroyed? Is it? Is it boogers? 310 00:16:51.360 --> 00:16:53.120 Yeah, it's it is damaged. 311 00:16:53.440 --> 00:16:56.720 Yeah, yeah, man, you got a problem. 312 00:16:56.759 --> 00:16:59.679 But then when you say a container, when you it 313 00:16:59.799 --> 00:17:01.799 was a container, is it kind of like a u 314 00:17:01.879 --> 00:17:04.039 stoic container that they put out in front of your 315 00:17:04.039 --> 00:17:04.960 house that you fill. 316 00:17:04.880 --> 00:17:06.920 Up or is it like a bed of a truck? 317 00:17:07.519 --> 00:17:08.160 How big is it? 318 00:17:09.759 --> 00:17:12.799 It's it's about an eight by thirteen and it's a 319 00:17:12.920 --> 00:17:18.440 military container that expands out to thirteen by twenty. 320 00:17:20.000 --> 00:17:24.880 Is it like corrugated steel? Yes, it is like a train, 321 00:17:25.240 --> 00:17:26.319 like a small train car. 322 00:17:27.960 --> 00:17:30.839 I wouldn't say it's that big, but it does weigh 323 00:17:30.839 --> 00:17:34.599 about forty like four thousand pounds forty four. 324 00:17:35.119 --> 00:17:38.480 Yeah, you're gonna have to negotiate with them. You're you're 325 00:17:38.480 --> 00:17:41.240 gonna have to negotiate with them. Seriously. You have no 326 00:17:41.359 --> 00:17:43.119 coverage here from our experts. 327 00:17:44.440 --> 00:17:50.039 From what I think from auto or homeowners, not for 328 00:17:50.200 --> 00:17:53.759 what you're looking for, not not for for storage and 329 00:17:53.960 --> 00:17:57.799 retrieval of personal property. It's just it's it's just a 330 00:17:57.960 --> 00:18:03.519 very strange loss, Like it's the actual you know, the 331 00:18:03.599 --> 00:18:06.880 actual container could have coverage possibly, but I wouldn't be 332 00:18:06.920 --> 00:18:11.160 worth making a claim for sixteen hundred bucks knowing that 333 00:18:11.240 --> 00:18:13.480 a home policy is I have a much higher deductible. 334 00:18:13.839 --> 00:18:16.400 And on the auto side, I don't there. 335 00:18:16.559 --> 00:18:18.920 I don't see anywhere you would get a coverage for it. 336 00:18:21.680 --> 00:18:23.680 I don't see it either. I don't see it either. 337 00:18:23.839 --> 00:18:26.599 Listen, I'm sorry about that, Chris three oh three seven 338 00:18:26.640 --> 00:18:28.759 one three talks seven one three two five five. Brian 339 00:18:28.839 --> 00:18:32.720 Burns does an insurance check up in like three sentences 340 00:18:32.880 --> 00:18:33.119 or less. 341 00:18:33.319 --> 00:18:34.240 Tell us what that is. 342 00:18:35.759 --> 00:18:39.119 So you send us your declaration pages and a few 343 00:18:39.319 --> 00:18:42.039 answers to questions. We shop it around and we see 344 00:18:42.079 --> 00:18:44.000 if we can find a better option for you. 345 00:18:45.960 --> 00:18:48.119 And listen, here's what I love about this. 346 00:18:49.000 --> 00:18:51.720 You can't lie because if you say, hey, you got 347 00:18:51.759 --> 00:18:54.160 a bad deal, then I'd say, okay, Brian, beat it. 348 00:18:54.480 --> 00:18:56.200 And if you can't beat it, then I can't have 349 00:18:56.319 --> 00:18:59.440 a very bad deal. So see, these free opinions mean 350 00:18:59.599 --> 00:19:02.039 something from credible companies because. 351 00:19:03.359 --> 00:19:06.640 You we can do better unless we can do better. 352 00:19:07.079 --> 00:19:08.839 So if you want to free insurance check up three 353 00:19:08.880 --> 00:19:10.960 oh three nine nine six nine thousand. Three oh three 354 00:19:11.079 --> 00:19:14.160 nine nine six nine thousand, Thanks Brian, appreciate that, and 355 00:19:14.279 --> 00:19:17.720 it's the Insurance Health Center dot com. A dear friend 356 00:19:17.799 --> 00:19:21.559 Brian Burns and this family. Okay, so a CMG financial 357 00:19:21.640 --> 00:19:23.799 do you know what that is? That's a mortgage company. Yeah, 358 00:19:23.880 --> 00:19:26.799 they're still around. People say, wait, what happened to mortgage company? 359 00:19:26.839 --> 00:19:30.720 I don't hear anybody advertising or hardly anyone. CMG Financial. 360 00:19:30.759 --> 00:19:33.200 They do reverse loans, believe it or not. They're doing 361 00:19:33.279 --> 00:19:35.480 reverse loans. They're also doing the all in one loan. 362 00:19:36.359 --> 00:19:38.240 That's the loan that's a thirty year line of credit. 363 00:19:38.599 --> 00:19:40.400 You borrow it up and pay it down at will, 364 00:19:40.519 --> 00:19:43.119 every dime in the bank accounts against average jelly balance 365 00:19:43.400 --> 00:19:46.680 three oh three eight eight, two sixty six seventy nine. 366 00:19:46.799 --> 00:19:48.039 Partner and Lending dot com. 367 00:19:52.680 --> 00:19:55.920 Go with a sure thing Denver's Best Roofer Excel Roofing 368 00:19:56.039 --> 00:19:58.680 dot com. You don't pay a cent until you're content. 369 00:20:00.319 --> 00:20:04.480 Leave time for an insurance check up free, no obligation. 370 00:20:04.559 --> 00:20:08.359 In comparison, call Compass Insurance paying too much your coverage 371 00:20:08.400 --> 00:20:11.079 at dozens of insurance companies find out now three all 372 00:20:11.119 --> 00:20:13.440 three seven to seven to one help. You'll think you're 373 00:20:13.519 --> 00:20:16.039 his only customer when you choose Frank Durand the real 374 00:20:16.119 --> 00:20:19.119 estate man dot com to list your home with Remax 375 00:20:19.160 --> 00:20:22.200 Alliance three all three nine two zero sixteen twenty two. 376 00:20:28.799 --> 00:20:33.759 Hey Tom Martino, your troubleshooter three all three seven on 377 00:20:33.880 --> 00:20:36.160 three eight two five five seven on three talks seven 378 00:20:36.160 --> 00:20:39.680 one three eight two five five. So we aren't we 379 00:20:39.799 --> 00:20:42.400 were not communicating with the morons today by mistake. 380 00:20:42.480 --> 00:20:45.200 I'm sorry, morons. You deserve better than this. 381 00:20:45.839 --> 00:20:49.319 And uh, also for those of you on the apps 382 00:20:49.440 --> 00:20:53.319 later on listening, remember we're talking about stuff, and I 383 00:20:53.440 --> 00:20:56.000 know some of you have texted me for follow ups 384 00:20:57.440 --> 00:20:59.839 because you don't always get to hear the end results. 385 00:21:00.599 --> 00:21:03.440 So let's go over some of those. And meanwhile, if 386 00:21:03.440 --> 00:21:05.519 you have a problem, question or complaint, give us a call. 387 00:21:06.160 --> 00:21:09.880 Three oh three seven one three talks seven one three 388 00:21:10.000 --> 00:21:15.920 eight two five five. So something happened with a Social 389 00:21:16.039 --> 00:21:20.799 Security payment mark you took. Someone assessed his debit card 390 00:21:20.920 --> 00:21:26.920 on Social Security and he was his debit card was closed. 391 00:21:26.960 --> 00:21:31.160 He was sent another one, but he didn't activate the 392 00:21:31.240 --> 00:21:35.960 new one and when he checked the balance, I guess 393 00:21:36.079 --> 00:21:37.559 money had already had been taken down. 394 00:21:38.039 --> 00:21:40.920 It's way worse than that. DOC is working on that one. 395 00:21:42.000 --> 00:21:45.039 Okay, Doc, can you give us an update. First of all, doc, 396 00:21:45.160 --> 00:21:48.240 am I summarizing this correctly? Money kept going missing out 397 00:21:48.279 --> 00:21:49.119 of his debit card. 398 00:21:49.440 --> 00:21:49.960 Yeah, here's this. 399 00:21:50.119 --> 00:21:54.759 Eye spoke to his friend Alice if taking care of it. 400 00:21:55.160 --> 00:21:57.200 I spoke on Friday and she was going to. 401 00:21:57.240 --> 00:21:57.799 Get back to me. 402 00:21:58.759 --> 00:22:01.599 I left two messages. We were not able to get 403 00:22:01.759 --> 00:22:03.880 in touch over the weekend, so I will try it 404 00:22:03.920 --> 00:22:04.799 again this afternoon. 405 00:22:05.240 --> 00:22:07.599 Yeah. I gave us some advice. Clear that it does. 406 00:22:08.240 --> 00:22:11.759 How can a new card get hacked? The old one 407 00:22:11.839 --> 00:22:13.599 got hacked, he sent the new one. How does that? 408 00:22:13.680 --> 00:22:15.640 I'm trying to get all the details, Tom, I don't 409 00:22:15.680 --> 00:22:19.200 have all the details. So give me a twenty four 410 00:22:19.240 --> 00:22:21.079 hours and I'll get a lot more. 411 00:22:21.160 --> 00:22:24.960 No, no, no, no, that's fine. But you know, why 412 00:22:25.039 --> 00:22:28.759 do people choose the debit card. I don't understand that part, man, 413 00:22:30.240 --> 00:22:30.599 I don't know. 414 00:22:31.559 --> 00:22:34.680 Because you can't get hit with late fees or interests. 415 00:22:34.759 --> 00:22:37.559 You only can take out as much as you have 416 00:22:37.680 --> 00:22:43.240 in your account. You can't overdraw it. So people rather 417 00:22:43.359 --> 00:22:45.599 have a debit card for their payment, and that's what 418 00:22:45.680 --> 00:22:46.359 they live off of. 419 00:22:47.000 --> 00:22:50.559 Well, if you know that if you have a credit card, 420 00:22:50.960 --> 00:22:53.400 you can charge more than you can afford. If you 421 00:22:53.519 --> 00:22:56.200 have a debit card. You can only charge what you 422 00:22:56.319 --> 00:22:59.519 have in the bank to cover it. You can't overdraw 423 00:22:59.599 --> 00:23:00.640 your debit card. 424 00:23:01.759 --> 00:23:04.680 So he has direct deposit and then the debit card 425 00:23:04.799 --> 00:23:05.960 is his from the account. 426 00:23:06.079 --> 00:23:09.119 I figure out there, no, no, no, it loads right 427 00:23:09.200 --> 00:23:14.079 onto that card. Guys, Oh it does, Yes, it loads 428 00:23:14.160 --> 00:23:16.480 right onto the card. Is my complete understanding. 429 00:23:17.640 --> 00:23:20.240 I guess I never knew about that option. Okay. They 430 00:23:20.319 --> 00:23:23.440 do this three so it's like unemployment. It's done a lot. 431 00:23:25.240 --> 00:23:28.279 Okay, so thanks to somebody wanted to know about that one. 432 00:23:29.119 --> 00:23:33.559 Then there was an auto shop and uh from Wilma, 433 00:23:33.599 --> 00:23:34.960 but I don't have many notes on that. 434 00:23:36.880 --> 00:23:38.079 Anybody recall that? 435 00:23:39.519 --> 00:23:44.720 Then we have a Tiffany's husband passed away and she 436 00:23:44.960 --> 00:23:48.920 moved and rented out the house. Rented it for three months, 437 00:23:49.759 --> 00:23:53.039 and then the tenants said they wanted to move out 438 00:23:53.200 --> 00:23:54.440 due to toxic mold. 439 00:23:57.200 --> 00:24:05.440 They filed the lawsuit against her. Anybody knows this Mark? 440 00:24:06.119 --> 00:24:08.880 Do you recall what happened with that? Was it that Friday? 441 00:24:09.079 --> 00:24:14.559 He's a widow the sixth? I don't remember that one. 442 00:24:14.640 --> 00:24:19.200 Say it again, what was it? Tiffany is a widow? Oh? 443 00:24:19.279 --> 00:24:22.599 I know all about the U Yes, okay, what do 444 00:24:22.640 --> 00:24:25.359 you want to know about it? Is her hustible Well, her. 445 00:24:25.319 --> 00:24:29.079 Husband passed away, and her husband passed away, and she 446 00:24:29.279 --> 00:24:32.160 moved out of their family home and rented it out, 447 00:24:32.440 --> 00:24:34.039 and now the tenants are suing her for. 448 00:24:34.119 --> 00:24:36.799 Toxic well, the tenants are shaking her down. Basically, they're 449 00:24:36.839 --> 00:24:39.359 going to file a lawsuit. I don't know if it's 450 00:24:39.440 --> 00:24:41.599 been filed yet. We're kind of waiting for them to 451 00:24:41.720 --> 00:24:45.079 file it. Well, that's not true. They actually did file it, 452 00:24:45.480 --> 00:24:48.240 but she hasn't received a copy of it yet, so 453 00:24:48.359 --> 00:24:51.279 we don't know how much they're asking for. Our guesses 454 00:24:51.359 --> 00:24:54.680 between fifty and one hundred. They're saying because she was 455 00:24:54.799 --> 00:24:58.640 negligent in her rental house and allowed mold to grow, 456 00:24:59.160 --> 00:25:01.759 that they have some issues, so they want their rent 457 00:25:01.839 --> 00:25:04.480 money back and some money for health. But once again, 458 00:25:04.839 --> 00:25:07.400 until we actually see a copy of the lawsuit. The 459 00:25:07.480 --> 00:25:11.359 biggest problem was she has no insurance. Typically you would 460 00:25:11.400 --> 00:25:14.160 hand this over to your homeowners, but the problem was 461 00:25:14.240 --> 00:25:17.359 when she moved out of that primary residence and rented 462 00:25:17.400 --> 00:25:20.400 it out, she never changed her coverage to a tenant 463 00:25:21.279 --> 00:25:22.400 landlord's situation. 464 00:25:22.720 --> 00:25:25.799 So she's going to be denying. Wait a minute, maybe 465 00:25:26.079 --> 00:25:29.039 we may we may want to ask we already had 466 00:25:29.079 --> 00:25:32.200 them on for it. What did he say? He said 467 00:25:32.200 --> 00:25:35.160 it wouldn't cover they would deny on that behalf. 468 00:25:36.079 --> 00:25:38.440 And then the second part is there's probably stuff in 469 00:25:38.480 --> 00:25:45.200 her policy about mold in general. She's gonna be shooken down, 470 00:25:45.240 --> 00:25:48.440 you know, she's it's a total shakedown in my opinion, 471 00:25:48.759 --> 00:25:49.599 total shakedown. 472 00:25:49.680 --> 00:25:52.559 But in telling you that, next little bob Logan on something, 473 00:25:53.400 --> 00:25:55.559 bob Logan, I'm going to bring you up right now 474 00:25:55.599 --> 00:25:58.240 in your you're on your can. I just want to 475 00:25:58.279 --> 00:26:01.480 ask you, guys come across mold a lot, I mean 476 00:26:02.119 --> 00:26:05.920 lotter mediation and a lot of leak detection and fixing, 477 00:26:06.000 --> 00:26:07.720 and do you come across mold and. 478 00:26:08.000 --> 00:26:09.079 What do you do you or not? 479 00:26:09.279 --> 00:26:12.480 You know, we really don't, Tom Surprisingly, we don't being 480 00:26:12.559 --> 00:26:14.960 in the in that business opening up walls with leaks 481 00:26:15.000 --> 00:26:18.200 and everything. Typically when people call us though, it's it's 482 00:26:18.279 --> 00:26:21.720 because of an active leak and uh, you know, as 483 00:26:21.759 --> 00:26:24.960 you know mold it needs to after a while, right, yeah, 484 00:26:24.960 --> 00:26:29.400 And he's the continual, continual drip or leak, usually not 485 00:26:29.559 --> 00:26:32.680 from a pressurized pipe because you know, it's usually a 486 00:26:32.799 --> 00:26:35.279 leaky valve or something like that behind the wall and 487 00:26:35.680 --> 00:26:37.920 h but it also needs oxygen. 488 00:26:38.079 --> 00:26:41.119 To Okay, well you don't really come across that, which 489 00:26:41.519 --> 00:26:44.640 we really don't because I was thinking, and I know 490 00:26:44.759 --> 00:26:47.000 that Genesis Total Exteriors does it. 491 00:26:47.119 --> 00:26:51.000 They do a great job. They do, you know this 492 00:26:51.240 --> 00:26:55.680 mold remediation and detection Genesis Tootalexteriors dot Com, by the way, 493 00:26:56.160 --> 00:26:59.400 and he does that in conjunction with his construction business 494 00:26:59.440 --> 00:27:02.200 because he does kitchens and baths and basements. 495 00:27:02.240 --> 00:27:06.240 He does outside siding stucco. So when he comes, he 496 00:27:06.400 --> 00:27:08.400 was coming across mold and then he'd watch these people 497 00:27:08.440 --> 00:27:10.920 come in and rip their faces off. So he decided, 498 00:27:10.920 --> 00:27:13.759 you know what, I'm here anyway, I'm gonna help. And 499 00:27:14.240 --> 00:27:16.839 what an excellent adjunct. But I believe it would be 500 00:27:16.880 --> 00:27:19.279 an adjunct to a number of businesses, and one of 501 00:27:19.359 --> 00:27:22.200 them is plumbing, heat and cooling, electric and draints. It's 502 00:27:22.240 --> 00:27:25.519 a natural adjunct in my opinion, uh, to that kind 503 00:27:25.559 --> 00:27:28.119 of business. I'm not suggesting how you run your business. 504 00:27:28.160 --> 00:27:33.079 There's remediation companies that specialize in you know, fire, smoke, mold, 505 00:27:33.400 --> 00:27:37.559 water damage, and really they're the companies that take care 506 00:27:37.599 --> 00:27:38.759 of that after the fact. 507 00:27:39.400 --> 00:27:42.400 But yeah, but you said, what you're saying is, I 508 00:27:42.519 --> 00:27:44.039 know what you're saying, but it gets sick to what 509 00:27:44.160 --> 00:27:44.799 you guys can. 510 00:27:44.720 --> 00:27:46.200 Do, and we just don't run into it. 511 00:27:46.279 --> 00:27:47.519 That off, Okay, all right? 512 00:27:48.119 --> 00:27:52.359 So in any case, bottom line is when it comes 513 00:27:52.400 --> 00:27:54.960 to this kind of stuff, it really. 514 00:27:56.160 --> 00:27:59.440 It really gets out of hand, it does. 515 00:27:59.599 --> 00:28:03.680 I mean, when somebody discovers mold, it's almost like and 516 00:28:03.759 --> 00:28:04.359 it all happened. 517 00:28:04.359 --> 00:28:05.839 Do you know when it all started? Do you remember 518 00:28:05.839 --> 00:28:07.559 the case Mark? I always talk about it. 519 00:28:07.640 --> 00:28:15.480 You remember who it was? That's right, Ed McMahon. I 520 00:28:15.599 --> 00:28:17.519 believe he was living It might have been his house 521 00:28:17.559 --> 00:28:20.519 in California. But Ed McMahon has some mold problems and 522 00:28:20.680 --> 00:28:23.119 went to court and sued the company and won, and 523 00:28:23.240 --> 00:28:26.359 then after that all hell broke loose. If you had mold, 524 00:28:27.119 --> 00:28:31.079 you went and sued. And so that's what this family's doing. 525 00:28:31.519 --> 00:28:33.839 You know a lot of tenants are I look this up. 526 00:28:34.599 --> 00:28:38.440 That is one of the number one lawsuits tenants have 527 00:28:38.559 --> 00:28:42.920 against landlords. I'd like to talk to Brad O'Brien if 528 00:28:42.960 --> 00:28:47.599 we can get him on next hour, even Kachino, can 529 00:28:47.680 --> 00:28:49.599 you work on that. I'd like to ask him his 530 00:28:49.759 --> 00:28:53.680 opinion on liability and how that can be done, and 531 00:28:54.079 --> 00:28:55.319 he might have an opinion on that. 532 00:28:55.519 --> 00:28:58.039 All right, we got more to give you a heads up. 533 00:28:59.200 --> 00:29:03.279 He was on with this for that call, that particular one. 534 00:29:03.799 --> 00:29:05.160 He was in studio with me. 535 00:29:07.039 --> 00:29:07.720 And Mark. 536 00:29:07.920 --> 00:29:11.720 This is bo If you said, we all say the 537 00:29:11.799 --> 00:29:15.160 same thing. She's pretty much getting the shakedown. I mean, 538 00:29:15.240 --> 00:29:17.640 that's what it comes down to. She's gonna either have 539 00:29:17.799 --> 00:29:22.400 to hire an attorney and answer the complaint or negotiate something. 540 00:29:22.440 --> 00:29:26.279 I mean, it's a shakedown man. She's in the driver's 541 00:29:26.359 --> 00:29:27.680 seat to Mark. 542 00:29:27.799 --> 00:29:30.960 If you remember, she had a company to test for 543 00:29:31.079 --> 00:29:32.799 mold and it came back negative. 544 00:29:33.160 --> 00:29:35.359 Yeah, bo I agree with all that, but she's wait 545 00:29:35.400 --> 00:29:36.039 a minute, Wait a. 546 00:29:36.000 --> 00:29:42.079 Minute, Yeah, she doesn't have She hired an independent company 547 00:29:42.400 --> 00:29:45.880 after these tennis complained about it, and they tested it 548 00:29:46.000 --> 00:29:49.519 and they did not find mold. They are shaking her down. 549 00:29:49.599 --> 00:29:51.440 She just needs to go to court with the proof 550 00:29:51.519 --> 00:29:53.519 that there was no mold and be done with it. 551 00:29:54.480 --> 00:29:56.440 But you know what's the problem is even when what 552 00:29:56.880 --> 00:30:00.440 her homeowners won't even defend her because of it, She's 553 00:30:00.480 --> 00:30:02.200 got the right insurance. 554 00:30:01.799 --> 00:30:04.960 You're twenty five to fit. If they keep going forward 555 00:30:05.039 --> 00:30:12.000 with it just to defend herself, yeah, or she's going 556 00:30:12.039 --> 00:30:14.240 to lose all the equity in that house. I mean, 557 00:30:14.279 --> 00:30:15.160 it's ridiculous. 558 00:30:17.640 --> 00:30:17.880 Mark. 559 00:30:17.920 --> 00:30:21.480 I was going to suggest that she should maybe just 560 00:30:21.599 --> 00:30:24.160 send him a letter and offer him ten thousand dollars 561 00:30:24.200 --> 00:30:26.079 to just make the whole damn thing go away. 562 00:30:27.079 --> 00:30:33.480 I don't know. Yeah, that negotiation. We got more coming up. 563 00:30:33.519 --> 00:30:36.000 I'm Tom Martino three oh three seven one three talks 564 00:30:36.039 --> 00:30:43.920 seven one three eight two five five. Go with a 565 00:30:44.000 --> 00:30:47.519 sure thing Denver's Best roofer Excel Roofing dot com. You 566 00:30:47.559 --> 00:30:53.319 don't pay a cent until you're content. Time for an 567 00:30:53.359 --> 00:30:56.880 insurance check up free, no obligation. In comparison, call Compass 568 00:30:57.039 --> 00:31:00.319 Insurance paying too much your coverage at dozens of insurance 569 00:31:00.359 --> 00:31:02.880 companies find out now three all three seven seven to 570 00:31:02.920 --> 00:31:05.680 one help. You'll think you're his only customer when you 571 00:31:05.759 --> 00:31:08.160 choose Frank durand the real estate Man dot com to 572 00:31:08.319 --> 00:31:11.480 list your home with Remax Alliance three all three nine 573 00:31:11.519 --> 00:31:20.839 two zero sixteen twenty two. Hi Tom Martinez here in 574 00:31:20.880 --> 00:31:24.039 three all three seven one three talk three oh three 575 00:31:24.079 --> 00:31:25.759 seven one three eight two five five. So I'm told 576 00:31:26.079 --> 00:31:28.640 our real estate expert attorney's not available. 577 00:31:28.720 --> 00:31:31.720 So yes, clue. 578 00:31:32.000 --> 00:31:37.920 Did somebody say, Hey, okay, so here's the deal. Can 579 00:31:37.960 --> 00:31:39.799 you turn his mic off, But can you give me 580 00:31:39.880 --> 00:31:43.640 return just of air please, because I'm hearing behind the scenes. 581 00:31:43.880 --> 00:31:51.119 Thank you anyway, So what we're talking about is the shakedown. 582 00:31:55.319 --> 00:31:58.160 What is the shakedown is when a tenant or anyone 583 00:31:58.519 --> 00:32:02.759 sees the weakness and they go after you, and just 584 00:32:02.880 --> 00:32:06.559 to defend yourself sometimes is more money than just trying 585 00:32:06.599 --> 00:32:07.319 to settle with them. 586 00:32:07.640 --> 00:32:12.519 But doesn't that put a nasty, nasty, nasty taste in 587 00:32:12.640 --> 00:32:15.920 your mouth? Bob? Have you ever been shooken down, shaken 588 00:32:16.039 --> 00:32:17.480 down at Plumbline or anywhere? 589 00:32:18.880 --> 00:32:19.079 You know? 590 00:32:20.920 --> 00:32:21.680 I feel like I have. 591 00:32:21.960 --> 00:32:25.039 Yes. You know, we run like you might make a 592 00:32:25.160 --> 00:32:27.079 legit mistake and you're gonna fix it. 593 00:32:27.200 --> 00:32:27.319 Right. 594 00:32:27.440 --> 00:32:30.039 We run over one hundred calls a day, so if 595 00:32:30.079 --> 00:32:33.480 we're ninety nine percent perfect, you know, I mean we 596 00:32:33.759 --> 00:32:36.039 run four to five hundred, so ninety nine percent perfect, 597 00:32:36.240 --> 00:32:38.160 we're messing up four or five times. 598 00:32:38.200 --> 00:32:39.759 I'm gonna tell you one we can. I'm going to 599 00:32:39.799 --> 00:32:42.759 tell you one time somebody cashed in. So somebody called 600 00:32:42.799 --> 00:32:47.920 me and said Plumbline said I need a new furnace. 601 00:32:49.319 --> 00:32:51.720 And I got a second opinion, and they said plumb 602 00:32:51.799 --> 00:32:55.599 Line was lying. And I want you to know that, 603 00:32:55.720 --> 00:33:00.319 Tom Martino, because you endorse them. So I said, Bob, 604 00:33:00.839 --> 00:33:03.599 here's what's going on. And Bob says, Tom, here's all 605 00:33:03.640 --> 00:33:03.880 I'll do. 606 00:33:04.799 --> 00:33:06.880 Let's send our team out there with that other team 607 00:33:06.960 --> 00:33:09.400 if they want to go out there, and let's have 608 00:33:09.440 --> 00:33:11.160 an independent person check this out. 609 00:33:12.039 --> 00:33:19.759 If it turns out that that furnace is not bad, 610 00:33:20.920 --> 00:33:22.279 she gets a brand new furnace. 611 00:33:23.799 --> 00:33:25.559 And if it turns out in his bed she needs 612 00:33:25.599 --> 00:33:28.279 a brand new furnace anyway, and I'll do it for her. 613 00:33:29.599 --> 00:33:32.200 And I said, what Yeah, I just want to do 614 00:33:32.279 --> 00:33:34.599 it just to clear our name. So whether she needs 615 00:33:34.640 --> 00:33:36.960 it or not, she'll get a new furnace. But at 616 00:33:37.079 --> 00:33:40.680 least we'll know if our diagnostic was correct. I'll never 617 00:33:40.839 --> 00:33:46.079 forget it. Sure's crap. They went out there and that 618 00:33:46.400 --> 00:33:49.599 furnace was bad. In fact, I think the people that 619 00:33:49.680 --> 00:33:53.400 said it wasn't bad might have been Excel, or might 620 00:33:53.440 --> 00:33:54.359 have been one of those. 621 00:33:54.359 --> 00:33:56.839 As one of them. Yes, they had Excel, and they 622 00:33:56.839 --> 00:33:59.680 also had one or two other companies out and all 623 00:33:59.720 --> 00:34:02.000 of them dispute to the fact that it had cracks 624 00:34:02.039 --> 00:34:02.519 in the heat. 625 00:34:02.400 --> 00:34:06.680 Exchanger, and so in order to tell the crack, Plumbline 626 00:34:06.759 --> 00:34:07.920 was doing it with testing. 627 00:34:08.920 --> 00:34:11.280 But they said, no, we don't think there's a crack. 628 00:34:11.400 --> 00:34:16.440 So they literally took the heat exchanger out, yeah, and 629 00:34:16.679 --> 00:34:19.320 found the cracks. She got a new furnuce. 630 00:34:19.880 --> 00:34:24.320 She didn't even say thank you. We were right, Yeah, 631 00:34:24.400 --> 00:34:25.280 you're right anyway. 632 00:34:25.639 --> 00:34:27.760 Plumb Line Services dot com. We got more coming up 633 00:34:27.760 --> 00:34:28.679 on The Troubleshooter Show. 634 00:34:28.719 --> 00:34:30.639 Get you calls in three all three seven one three 635 00:34:30.760 --> 00:34:33.000 talk seven one three h two five five or three 636 00:34:33.119 --> 00:34:35.760 all three Martino. 637 00:34:37.679 --> 00:34:40.960 Go with a sure thing Denver's best roofer Excel Roofing 638 00:34:41.039 --> 00:34:43.679 dot com. You don't pay a cent until you're content. 639 00:34:47.079 --> 00:34:50.199 Time for an insurance check up free, no obligation. In comparison, 640 00:34:50.400 --> 00:34:53.920 call Compass Insurance paying too much your coverage at dozens 641 00:34:53.960 --> 00:34:56.679 of insurance companies find out now three all three seven 642 00:34:56.800 --> 00:34:59.559 seven to one help. You'll think you're his only customer 643 00:34:59.599 --> 00:35:01.840 when you whose Frank durand the real estate Man dot 644 00:35:01.920 --> 00:35:05.239 com to list your home with Remax Alliance three all 645 00:35:05.280 --> 00:35:07.360 three nine two zero sixteen twenty two. 646 00:35:12.719 --> 00:35:13.559 Ripped off. 647 00:35:15.000 --> 00:35:18.000 New need it so you don't have. 648 00:35:20.239 --> 00:35:25.199 Come running Just as fast as we can. Shooter's gonna help. 649 00:35:25.519 --> 00:35:36.320 Come man, This is the Troubleshooter Show. No Tom Martino, Hi. 650 00:35:36.320 --> 00:35:38.639 Tom Martino Here at three oh three, seven one three 651 00:35:38.760 --> 00:35:41.440 talks seven one three, eight two five five. I think 652 00:35:41.480 --> 00:35:43.400 I'm catching you a little tiny bit of a cold 653 00:35:43.480 --> 00:35:46.320 or something. So if I sniffle, I'm sorry, Kayden. There's 654 00:35:46.360 --> 00:35:48.119 not much I can do about it. I'll turn that 655 00:35:48.239 --> 00:35:52.000 mic off when I when I have to, uh, flow 656 00:35:52.079 --> 00:35:52.800 my nose or something. 657 00:35:52.880 --> 00:35:54.719 Three all three, seven one three talks seven three and 658 00:35:54.760 --> 00:35:55.360 two five five. 659 00:35:55.679 --> 00:35:57.920 We solve problems, answer the question taking place, make your 660 00:35:57.960 --> 00:36:00.800 life a little easier, and we do it style and 661 00:36:00.920 --> 00:36:02.679 grace and entertainment and all of that. 662 00:36:03.400 --> 00:36:07.360 And sometimes I'm lucky enough. I really am lucky enough. 663 00:36:07.440 --> 00:36:12.000 Sometimes when one of my morons not my morons, I'm sorry. 664 00:36:12.159 --> 00:36:14.719 I don't want to insult my my uh my deputies, 665 00:36:14.760 --> 00:36:15.920 one of my deputies. 666 00:36:16.199 --> 00:36:22.360 Solve a problem. You get my dinger now. 667 00:36:23.800 --> 00:36:27.719 I believe in using a dinger, so guys, get me 668 00:36:27.840 --> 00:36:30.719 some successes here. Unlet's use a dinger. 669 00:36:32.199 --> 00:36:32.320 Now. 670 00:36:34.039 --> 00:36:37.239 If you have any suggestions on how to solve some 671 00:36:37.320 --> 00:36:39.639 of these problems, give us a call anyway. Three oh 672 00:36:39.719 --> 00:36:43.760 three seven one three talk three oh three seven to 673 00:36:43.800 --> 00:36:48.719 one three eight two five five. You know a lot. 674 00:36:48.800 --> 00:36:54.199 It's funny how many people ask about old cases because 675 00:36:54.239 --> 00:36:59.519 they're listening to older shows. You see, and remember this one. 676 00:37:00.280 --> 00:37:03.719 Mark has a new BMW X three and the parking 677 00:37:03.880 --> 00:37:07.800 sensor stopped working and the warrant you wouldn't cover it. 678 00:37:08.519 --> 00:37:11.880 Do you know why. I guess he got a rejection 679 00:37:12.079 --> 00:37:17.880 letter that said or rejection email or something because there 680 00:37:18.000 --> 00:37:21.920 was debris that caused it. Road debris. 681 00:37:23.119 --> 00:37:23.440 Come on. 682 00:37:24.159 --> 00:37:27.199 Parking sensors, by their very nature, are down near the road, right. 683 00:37:28.960 --> 00:37:32.960 And it stopped working. Doc, we assigned this to you. 684 00:37:33.079 --> 00:37:38.199 Do you remember this one, Deputy Doc? Do you remember 685 00:37:38.239 --> 00:37:38.559 this one? 686 00:37:39.280 --> 00:37:39.679 Anyway? 687 00:37:40.239 --> 00:37:45.360 The warranty won't cover it because of road debris. Anybody, 688 00:37:45.519 --> 00:37:48.800 somebody have a mirror can put under his nose if 689 00:37:48.800 --> 00:37:49.599 he's still there. 690 00:37:50.280 --> 00:37:54.719 Deputy Doc, I'm here, tom Oh, there you go. Good. 691 00:37:55.639 --> 00:37:57.880 We were gonna wonder if you could fog the mirror anyway. 692 00:37:58.199 --> 00:38:00.840 So do you remember that case? Doc? 693 00:38:00.920 --> 00:38:03.639 All kidding inside the X three with that parking sensor, 694 00:38:03.719 --> 00:38:07.440 and I'm thinking that's the dumbest excuse I've ever heard. 695 00:38:07.639 --> 00:38:10.760 Debris getting into the sensor from the road, so therefore that. 696 00:38:10.800 --> 00:38:14.199 It's not a defect. Do you remember I don't remember 697 00:38:14.239 --> 00:38:15.079 it was on market. 698 00:38:16.639 --> 00:38:18.639 Oh okay, I thought I had your name down here, 699 00:38:18.840 --> 00:38:21.559 and it was Mark, and it was on February twenty eighth. 700 00:38:22.239 --> 00:38:24.159 But anyway, I digress. 701 00:38:26.119 --> 00:38:28.440 I just wondered what happened with is somebody was calling 702 00:38:28.519 --> 00:38:30.960 about it because they were having the same problem with 703 00:38:31.000 --> 00:38:31.719 their X five. 704 00:38:33.159 --> 00:38:35.599 And that's that's very curious. 705 00:38:36.000 --> 00:38:38.639 I wonder if anyone else, maybe not even with beamers, 706 00:38:38.960 --> 00:38:42.400 but with cars, have had sensor problems. 707 00:38:43.760 --> 00:38:45.039 With the parking centers. 708 00:38:45.239 --> 00:38:47.920 Now one thing that I have, and I almost wish 709 00:38:48.039 --> 00:38:53.440 they stop putting them on cars all together. You want 710 00:38:53.480 --> 00:38:55.480 to take a guess, Come on, take a guess, Mark, 711 00:38:56.400 --> 00:38:59.039 I just wish they stop. They don't even have them 712 00:38:59.079 --> 00:38:59.559 on cars. 713 00:39:00.119 --> 00:39:01.440 Is. I don't believe I have ever. 714 00:39:01.400 --> 00:39:05.800 Once used it accurately, or ever once did it tell 715 00:39:05.880 --> 00:39:06.559 me accurately? 716 00:39:07.280 --> 00:39:08.480 She's probably seeming real. 717 00:39:12.159 --> 00:39:17.039 Oh man, we got a comedian now, Doc, don't leave 718 00:39:17.039 --> 00:39:17.719 your day John. 719 00:39:18.000 --> 00:39:20.360 Hey, what do you think it is? Bob Logan? What 720 00:39:20.480 --> 00:39:22.239 do you think it pisses me off? On a car 721 00:39:22.320 --> 00:39:23.239 that we don't need? Ever? 722 00:39:23.840 --> 00:39:25.280 Well, I was going to say, the thing that cut 723 00:39:25.360 --> 00:39:26.559 your car off of the stop light? 724 00:39:26.800 --> 00:39:30.440 Tops it off? Oh the golf cart mode? Well, yeah, 725 00:39:30.480 --> 00:39:32.639 the golf car mode. That's a good one. That is 726 00:39:32.719 --> 00:39:34.559 a good one. That we ought to just do a 727 00:39:34.599 --> 00:39:37.119 little feature on features you don't need in your car. 728 00:39:37.360 --> 00:39:40.800 Now, backup cams. I love, yes, I absolutely love them now. 729 00:39:41.039 --> 00:39:44.079 In fact, without them, I feel lost. But there's the 730 00:39:44.119 --> 00:39:44.440 one thing. 731 00:39:44.679 --> 00:39:46.440 Tire pressure sensors. 732 00:39:47.280 --> 00:39:49.880 I've never had one. You know what, here's what I think. 733 00:39:50.199 --> 00:39:51.639 I'm driving down a highway. 734 00:39:52.840 --> 00:39:53.599 And I get. 735 00:39:54.920 --> 00:39:57.800 On my left tire's low. You know what, I think, Oh, 736 00:39:57.880 --> 00:40:00.599 that sensors out. I don't think at the left low. 737 00:40:00.679 --> 00:40:03.280 I just automatically think, oh, that sensor's out. 738 00:40:03.719 --> 00:40:07.199 Isn't that weird? I don't even think. And there's one 739 00:40:07.280 --> 00:40:09.400 other thing you don't need, Hey, Tom, I swear to 740 00:40:09.440 --> 00:40:09.840 God I do. 741 00:40:09.880 --> 00:40:11.880 It to my see that happens and it gets cold 742 00:40:12.400 --> 00:40:14.880 and the tire the air gets you know, a little 743 00:40:14.920 --> 00:40:17.920 more compressed, and you'll get a false sweeting on your tires. 744 00:40:19.320 --> 00:40:23.039 That's right, Hey, Mark, how do your testas sensors work? 745 00:40:23.480 --> 00:40:26.639 Are they accurate? Yeah, they're definitely accurate. They're the same 746 00:40:26.719 --> 00:40:27.440 as anybody's. 747 00:40:29.079 --> 00:40:30.760 Oh but they so they don't But they don't give 748 00:40:30.760 --> 00:40:33.360 you false readings, or do they? They don't give me 749 00:40:33.480 --> 00:40:36.519 false No, I don't think. I don't get false readings 750 00:40:36.599 --> 00:40:41.079 for any of them. Just the weather fluctuates. I think 751 00:40:41.079 --> 00:40:44.079 they're the best thing in the world, though, Man, you 752 00:40:44.159 --> 00:40:44.559 know it's. 753 00:40:44.519 --> 00:40:47.639 Really if I'm in my RV and pulling a trailer, 754 00:40:48.239 --> 00:40:50.360 I would never know in a million years if. 755 00:40:50.280 --> 00:40:51.239 I lost a tire. 756 00:40:53.559 --> 00:40:55.679 You know, Mark and RV is a different and I 757 00:40:55.719 --> 00:40:58.559 don't know why they're different. But I loved having those 758 00:40:58.639 --> 00:41:02.840 sensors on those big But they're not the same with cars. 759 00:41:03.159 --> 00:41:06.639 The cars are too temperamental. I'm always getting a low 760 00:41:06.800 --> 00:41:10.119 tire light or this tire, this tire. I mean, I'm serious. 761 00:41:10.239 --> 00:41:14.719 These sensors never work right. Never, I've never had a 762 00:41:14.800 --> 00:41:18.440 tire pressure sensor work correctly. In fact, I even was 763 00:41:18.840 --> 00:41:22.360 was tricked into going into what's the tire shop? I 764 00:41:22.519 --> 00:41:24.480 was go, oh discount where you pull in and they 765 00:41:24.599 --> 00:41:26.440 check everything free, you know, you don't even have to 766 00:41:26.480 --> 00:41:29.039 get out of the car, And and I buy my 767 00:41:29.159 --> 00:41:31.960 tires there so and I and the other thing my 768 00:41:32.039 --> 00:41:34.280 wife leaves in. Is the only time I ever buy 769 00:41:34.320 --> 00:41:38.719 a warranty ever is the roadside that roadside warranty. Man, 770 00:41:39.559 --> 00:41:42.920 anything goes wrong with that tired, they step up and 771 00:41:43.119 --> 00:41:49.199 they do not cry. So anyway, I have been duped 772 00:41:49.239 --> 00:41:51.679 into checking that tire and then I don't even do 773 00:41:51.760 --> 00:41:54.440 it anymore, so I did. I wasn't kidding when I 774 00:41:54.519 --> 00:41:57.920 said when I see a low tire pressure, I don't 775 00:41:58.000 --> 00:42:00.599 even pay attention to it. I may I should, but 776 00:42:00.679 --> 00:42:03.280 I don't. It's like you cry wolf too many times, 777 00:42:03.840 --> 00:42:05.719 and I just don't pay attention. 778 00:42:07.199 --> 00:42:10.679 So what on a car is useless? Hey, Tom, I 779 00:42:10.800 --> 00:42:11.480 just say something. 780 00:42:11.840 --> 00:42:14.199 If you go to Discount Tire, they have a free 781 00:42:14.280 --> 00:42:17.519 tire check to just pull in, no costs. You don't 782 00:42:17.519 --> 00:42:20.039 even have to be a customer, and they'll check all 783 00:42:20.039 --> 00:42:21.239 your tires for you for nothing. 784 00:42:22.760 --> 00:42:24.280 Yeah, and you don't have to get out of your 785 00:42:24.320 --> 00:42:25.039 car now. 786 00:42:25.199 --> 00:42:27.599 I'm not sure where you were or if you weren't 787 00:42:28.079 --> 00:42:30.159 kind of stupor, but I think I mentioned that thirty 788 00:42:30.239 --> 00:42:30.840 seconds ago. 789 00:42:31.920 --> 00:42:36.360 But it's okay, Doc, we love having you. But did 790 00:42:36.400 --> 00:42:36.800 you hear me? 791 00:42:36.960 --> 00:42:38.920 Honest to goodness, I did say that. I said, you 792 00:42:39.000 --> 00:42:42.000 can pull into Discount Tire and they'll check out. 793 00:42:42.840 --> 00:42:46.880 I was just checking some follow ups. Yeah, oh okay, 794 00:42:47.199 --> 00:42:48.920 and you were just checking me to see if I'm 795 00:42:48.960 --> 00:42:49.559 on my toast. 796 00:42:50.000 --> 00:42:52.039 You know one thing that drives me nuts about cars, 797 00:42:52.079 --> 00:42:54.079 and I don't think it's a safety feature because not 798 00:42:54.159 --> 00:42:55.960 all cars do it. But when I get out of 799 00:42:56.000 --> 00:42:59.280 my car and then I, you know, I stop, I 800 00:42:59.360 --> 00:43:01.119 turn it off, I get on my car, and then 801 00:43:01.159 --> 00:43:03.119 I go to the back door to get something out 802 00:43:03.320 --> 00:43:08.239 and it's locked. Why can't all doors unlock it once? 803 00:43:09.079 --> 00:43:10.719 And then when you leave the car you can lock. 804 00:43:11.159 --> 00:43:14.679 They don't want you. No, that's safety because and this started, 805 00:43:15.320 --> 00:43:19.239 this started. I hate to be sexist, but it was, 806 00:43:19.559 --> 00:43:21.880 you know, like a woman alone in a parking lot, right, 807 00:43:21.920 --> 00:43:23.920 she unlocks the door. She just wants the door she 808 00:43:24.039 --> 00:43:26.519 unlocked to get out. She doesn't want the back right 809 00:43:26.639 --> 00:43:29.920 door open or unlocked, as someone can jump in. Do 810 00:43:30.000 --> 00:43:30.679 you know what I'm saying. 811 00:43:31.679 --> 00:43:35.599 So, so I think there was a reason for that. Okay, 812 00:43:36.480 --> 00:43:39.960 there was also I'm just curious that was an odd statement. 813 00:43:41.239 --> 00:43:43.360 Well because I didn't say when a man's alone in 814 00:43:43.400 --> 00:43:45.599 a parking lot, I said a woman. That's what I 815 00:43:45.719 --> 00:43:50.159 thought of when when they say for security. Yeah, anyway, So. 816 00:43:52.199 --> 00:43:54.639 I but but if I had to pick stuff, I 817 00:43:54.760 --> 00:43:57.480 think the golf cart modes a pain in the ass, Okay, 818 00:43:57.880 --> 00:44:00.719 And I don't I can't even believe that saves that 819 00:44:00.880 --> 00:44:04.400 much energy, or saves that much air pollution, or saves 820 00:44:04.480 --> 00:44:07.320 that much in whatever supposed to save gas. 821 00:44:08.239 --> 00:44:11.440 That's how they get up anyway, Terry, sell all these trucks, man, 822 00:44:11.559 --> 00:44:15.559 because they're using less gas. All these manufacturers have to 823 00:44:15.639 --> 00:44:18.679 meet certain regulations and miles per cafe. 824 00:44:19.360 --> 00:44:23.880 Yep, that's your cafe rule. Yeah, okay, oh I see, 825 00:44:23.960 --> 00:44:25.920 So when they turn them off in between, they can 826 00:44:26.400 --> 00:44:30.480 show a higher EPA. Yep, most of us turn it off, 827 00:44:30.559 --> 00:44:31.519 though probably you do too. 828 00:44:31.559 --> 00:44:36.079 But remember cafe cafe is measured on what does anyone remember? 829 00:44:36.440 --> 00:44:39.840 It's the average fleet It's not the highest or the lowest. 830 00:44:39.880 --> 00:44:43.000 It's the average fleet mileage. You have to have a 831 00:44:43.079 --> 00:44:46.039 fleet mileage at an you know, there are targets you 832 00:44:46.119 --> 00:44:51.239 have to hit by the federal government EPA. So now, shoot, 833 00:44:51.840 --> 00:44:56.119 evs are helping them tremendously because they that doesn't have 834 00:44:56.360 --> 00:44:59.079 any any miles. 835 00:44:59.639 --> 00:45:02.079 So so they can list that. I mean, I don't 836 00:45:02.079 --> 00:45:04.519 even know how they list it, but it definitely affects 837 00:45:04.599 --> 00:45:09.000 their cafe unless they exclude evs for the calculation in 838 00:45:09.079 --> 00:45:13.079 their cafe. We ought to find that out. Let's google 839 00:45:13.199 --> 00:45:18.960 that or ask my boyfriend during a break, Terry, what's 840 00:45:19.039 --> 00:45:20.800 the issue you're having with a contractor? 841 00:45:21.039 --> 00:45:21.280 Terry? 842 00:45:22.960 --> 00:45:26.519 Yes, Hello, what's I what's the issue. 843 00:45:27.880 --> 00:45:31.960 Okay, it's kind of I'll try to make it quick. 844 00:45:32.840 --> 00:45:38.840 I hired a contractor to replace a freestanding corner shower 845 00:45:39.480 --> 00:45:44.360 in my master bathroom, and you know, they were highly recommended. 846 00:45:44.440 --> 00:45:49.559 Everything was good, and so you know, they told me 847 00:45:49.679 --> 00:45:53.159 to pick out my tile and my shower pan and 848 00:45:53.360 --> 00:45:59.239 my shower enclosure, which I did, and I ordered the 849 00:45:59.360 --> 00:46:05.679 power shower pan and enclosure from home depot and it 850 00:46:05.760 --> 00:46:07.800 took a couple of weeks to get here, but I 851 00:46:07.920 --> 00:46:08.239 got it. 852 00:46:08.559 --> 00:46:11.239 Actually, the contracy, so they wanted you to They wanted 853 00:46:11.280 --> 00:46:12.880 you to go out and buy that on your own. 854 00:46:14.360 --> 00:46:16.639 Yes, they wanted me to pick it out. 855 00:46:18.199 --> 00:46:21.199 Okay, like they didn't make a markup or anything. You 856 00:46:21.400 --> 00:46:23.280 just went directly to a store to buy it. 857 00:46:24.559 --> 00:46:29.280 Yes, exactly, okay. And that was the shower pan and 858 00:46:29.360 --> 00:46:32.519 what else and the shower enclosure. 859 00:46:33.400 --> 00:46:34.239 It was a. 860 00:46:36.760 --> 00:46:39.199 Weird because they make a lot of money on those things. 861 00:46:39.440 --> 00:46:41.280 That's weird. So they said, go out and buy here, 862 00:46:41.599 --> 00:46:44.199 go out and buy your shower pan and enclosure and 863 00:46:44.239 --> 00:46:44.800 we'll put it in. 864 00:46:46.119 --> 00:46:52.400 Yeah. Yeah, okay, they did that. So I did that, 865 00:46:52.760 --> 00:46:56.159 and they they a crew of three of them came 866 00:46:56.239 --> 00:47:02.159 out and the shower pan was damaged, so I, you know, 867 00:47:03.159 --> 00:47:07.199 went back to home Depot and we got another one 868 00:47:07.320 --> 00:47:07.679 ordered out. 869 00:47:08.000 --> 00:47:10.840 This problem is this problem with home Depot or is 870 00:47:10.880 --> 00:47:12.440 it going to turn out to be a problem with 871 00:47:12.599 --> 00:47:13.360 the contractor? 872 00:47:14.400 --> 00:47:17.679 I think both actually, and that's the way right. 873 00:47:17.760 --> 00:47:21.000 Hold on, I'll come right back to you, Terry, all right, 874 00:47:21.079 --> 00:47:22.719 you hang on and we'll come right back to you. 875 00:47:22.840 --> 00:47:26.400 I will help you, and I understand how this can 876 00:47:26.440 --> 00:47:28.280 get weird, especially when you go out and buy your 877 00:47:28.320 --> 00:47:31.000 own stuff. I'm Tom Martine three h three seven one 878 00:47:31.039 --> 00:47:33.320 three Talks seven one three eight two five five Frank 879 00:47:33.400 --> 00:47:34.840 durand real Estateman dot com. 880 00:47:35.519 --> 00:47:36.320 He's going to help you. 881 00:47:37.280 --> 00:47:39.760 He'll help you evaluate what your house will sell for 882 00:47:40.800 --> 00:47:43.360 and it will be free of charge, a complete valuation. 883 00:47:43.920 --> 00:47:46.079 He can even tell you what you'll probably net from 884 00:47:46.119 --> 00:47:48.960 it based on all the closing expenses and what you 885 00:47:49.039 --> 00:47:49.880 can afford to buy. 886 00:47:50.800 --> 00:47:54.320 It's all free, no obligation, no pressure, just good information. 887 00:47:54.400 --> 00:47:56.320 Frank durand the real estate Man dot com three oh 888 00:47:56.360 --> 00:47:58.199 three nine two zero sixteen twenty two. 889 00:48:04.280 --> 00:48:07.519 Go with a sure thing Denver's best roofer Excel Roofing 890 00:48:07.599 --> 00:48:10.239 dot com. You don't pay a cent until you're content. 891 00:48:13.639 --> 00:48:16.800 Time for an insurance check up free, no obligation. In comparison, 892 00:48:16.960 --> 00:48:20.480 call Compass Insurance paying too much your coverage at dozens 893 00:48:20.519 --> 00:48:23.239 of insurance companies find out now three oh three seven 894 00:48:23.360 --> 00:48:26.159 seven to one help. You'll think you're his only customer 895 00:48:26.199 --> 00:48:28.400 when you choose Frank durand the real estate Man dot 896 00:48:28.480 --> 00:48:31.800 com to list your home with Remax Alliance three oh 897 00:48:31.840 --> 00:48:38.320 three nine two zero sixteen twenty two. Hi Tom Martine here, 898 00:48:38.360 --> 00:48:43.480 three oh three seven one three talk three oh three 899 00:48:43.599 --> 00:48:48.480 seven one three eight two five five. So Terry tell 900 00:48:48.519 --> 00:48:53.679 me the issue you you got your stuff? There was 901 00:48:53.760 --> 00:48:56.000 a problem with the base happened? 902 00:48:57.440 --> 00:49:03.320 Yes, So I went back to home depot and ordered 903 00:49:03.360 --> 00:49:07.519 a replacement out, and that one I had shipped directly 904 00:49:07.599 --> 00:49:10.400 to my house so that I could open it and 905 00:49:10.599 --> 00:49:13.960 look at it and make sure there wasn't any damage 906 00:49:14.079 --> 00:49:15.320 before the crew came back out. 907 00:49:15.360 --> 00:49:19.199 And what's the base made of? Is it an acrylic? 908 00:49:20.159 --> 00:49:22.719 Is it a concrete or light concrete stone? 909 00:49:25.280 --> 00:49:29.639 You know, I this is my first experience with this stuff, 910 00:49:29.679 --> 00:49:33.599 so I'm really not I don't know much. I'm just 911 00:49:33.800 --> 00:49:36.639 looking at it. I would say it's probably a crylic 912 00:49:36.800 --> 00:49:37.400 of some sort. 913 00:49:39.239 --> 00:49:42.280 Okay, So now what's going on with that. What's happening? 914 00:49:42.480 --> 00:49:45.880 I'm curious, So I sent you a new one, go ahead. 915 00:49:46.119 --> 00:49:48.440 They sent me a new one, and I checked it out. 916 00:49:48.719 --> 00:49:52.480 I checked all the corners, I checked everything for anything bad, 917 00:49:53.079 --> 00:49:55.880 and it looked good. So I called the crew and 918 00:49:56.000 --> 00:50:02.039 they came back out. They installed it and and started 919 00:50:02.760 --> 00:50:07.239 tiling above it, and you know, it was looking beautiful. 920 00:50:08.239 --> 00:50:13.079 And so then they came out to install the shower door, 921 00:50:14.239 --> 00:50:19.719 and the shower door didn't fit. And what had happened 922 00:50:19.840 --> 00:50:24.039 is home Depot sent the wrong size, and. 923 00:50:25.559 --> 00:50:27.679 I went right, they sent the wrong size. 924 00:50:27.760 --> 00:50:31.159 What they sent the wrong size shower pan? 925 00:50:33.000 --> 00:50:35.440 Well, in what way? Is it the wrong size? This part? 926 00:50:35.480 --> 00:50:41.239 I don't understand the wrong measurements for your entire base. Yes, 927 00:50:42.119 --> 00:50:45.320 it was so, Wait a minute, I would so the enclosure, 928 00:50:45.840 --> 00:50:50.199 the enclosure is a different size than the bait than 929 00:50:50.360 --> 00:50:51.760 than the pan. 930 00:50:53.199 --> 00:50:57.360 Yes, yes, I had ordered that crew. 931 00:50:57.639 --> 00:51:01.559 Wait a minute, you have a crew, right, what install 932 00:51:01.679 --> 00:51:06.119 that base? Is it obviously like can you tell by 933 00:51:06.320 --> 00:51:08.800 looking at it? Or is it something that's off by 934 00:51:08.920 --> 00:51:09.519 like an inch? 935 00:51:11.119 --> 00:51:17.639 It's two inches. I ordered a thirty eight inch neo 936 00:51:17.960 --> 00:51:23.400 angle shower pan, and they sent a thirty six And 937 00:51:23.719 --> 00:51:29.400 so the guys installed this, and when I went back 938 00:51:29.440 --> 00:51:31.480 to Home Depot, now. 939 00:51:31.519 --> 00:51:34.320 Can't you just get another? Can't you get another shower 940 00:51:34.440 --> 00:51:36.239 enclosure and maybe return the one. 941 00:51:36.119 --> 00:51:39.760 You didn't use? That I can do? Or does it 942 00:51:39.800 --> 00:51:42.480 screw up? Or does that two inches screw up everything? 943 00:51:43.960 --> 00:51:49.920 You know, it doesn't screw up everything. It just it's 944 00:51:50.079 --> 00:51:53.840 just smaller and it's a small area to begin. 945 00:51:54.079 --> 00:51:57.280 Well, what did they offer that as a solution, Terry? 946 00:51:57.400 --> 00:51:59.920 Did they say, why don't we just get a shower 947 00:52:00.079 --> 00:52:03.239 enclosure to fit the current pan since they already install 948 00:52:03.360 --> 00:52:03.719 the pan? 949 00:52:05.480 --> 00:52:12.880 Well, what they what they had offered is that they 950 00:52:13.599 --> 00:52:17.719 they would replace it, but they expected Home Depot to. 951 00:52:19.599 --> 00:52:23.400 To pay for it and Home No, wait a minute, 952 00:52:23.480 --> 00:52:25.880 they would wait, wait, wait, Terry, they would replace what. 953 00:52:27.519 --> 00:52:29.480 The shower in the shower pan? 954 00:52:31.440 --> 00:52:32.039 Wait a minute. 955 00:52:32.239 --> 00:52:35.880 So instead of doing a new enclosure on a pan 956 00:52:36.000 --> 00:52:41.519 that's already installed, they would rather tear up the pan 957 00:52:41.679 --> 00:52:42.559 that's installed. 958 00:52:43.880 --> 00:52:45.280 That does not make sense to me. 959 00:52:46.920 --> 00:52:49.440 Okay, well, and see this is where I needed to know. 960 00:52:50.119 --> 00:52:50.679 I just. 961 00:52:52.199 --> 00:52:55.320 No, no, here's what I'm asking you. Here's what does 962 00:52:55.400 --> 00:52:58.159 Home Depot regnize. They made a mistake. 963 00:53:02.199 --> 00:53:08.159 They kind of made a little apology. Yeah, we we 964 00:53:08.719 --> 00:53:09.519 sent the wrong thing. 965 00:53:09.679 --> 00:53:15.239 Sorry, well okay, but your crew had some responsibility to 966 00:53:15.239 --> 00:53:18.039 see they did send the wrong thing. And the question 967 00:53:18.199 --> 00:53:21.719 is how much responsibility do they have because they sent 968 00:53:21.840 --> 00:53:22.559 the wrong pan? 969 00:53:23.360 --> 00:53:23.639 Okay? 970 00:53:24.000 --> 00:53:26.760 So now you have a professional crew supposedly on the 971 00:53:26.880 --> 00:53:29.960 site and they're looking at both an enclosure and a pan. 972 00:53:30.719 --> 00:53:33.159 What was wrong with the first pan? Do you know. 973 00:53:34.960 --> 00:53:36.199 It had been dropped? 974 00:53:37.119 --> 00:53:39.679 The corner of it was okay, got it? 975 00:53:39.760 --> 00:53:42.159 Okay? No, no, that's good. They found that. Now let's 976 00:53:42.199 --> 00:53:45.679 move on to this new pan. When it arrived, you 977 00:53:45.800 --> 00:53:50.239 looked at it, the crew installed it right, yes, yes, 978 00:53:50.679 --> 00:53:53.880 and they just went ahead and installed it, and then 979 00:53:53.920 --> 00:53:56.119 when they went to put the enclosure on it, it 980 00:53:56.280 --> 00:53:57.440 was off about two inches. 981 00:53:58.760 --> 00:54:05.360 Yes, Before we go on, you need to explore the 982 00:54:05.440 --> 00:54:10.519 option of replacing the enclosure. Since they didn't use it, 983 00:54:10.679 --> 00:54:15.119 it's new home Depot should be willing on their dime 984 00:54:15.320 --> 00:54:17.199 to come and get it and bring you another one 985 00:54:17.280 --> 00:54:20.199 to match the wrong one they send. If they acknowledge 986 00:54:20.239 --> 00:54:22.800 they sent the wrong pan, then they should match the 987 00:54:22.960 --> 00:54:27.519 pan with another enclosure. Doesn't that seem logical to you? 988 00:54:29.199 --> 00:54:30.519 Well? It does? 989 00:54:32.639 --> 00:54:37.719 Yeah, okay, hey bo, Yes, I want you to help. 990 00:54:37.719 --> 00:54:40.239 I want you to. I want you to hold her 991 00:54:40.280 --> 00:54:41.400 hand through this. Listen. 992 00:54:41.480 --> 00:54:44.760 We have a deputy that is pretty good. Yeah, yeah, 993 00:54:44.880 --> 00:54:47.119 that's pretty good at explaining this stuff, and he was 994 00:54:47.199 --> 00:54:51.000 in the biz. So Terry, we're going to assign this 995 00:54:51.159 --> 00:54:53.039 to Bo. Okay, you're gonna be hearing from Bo. 996 00:54:54.519 --> 00:54:57.440 I'm gonna call you this afternoon. Terry Rogan to get 997 00:54:57.480 --> 00:55:00.199 this work out with Home Depot. But don't let them 998 00:55:00.280 --> 00:55:03.320 do anything yet. Do not please tell me one thing 999 00:55:03.400 --> 00:55:06.079 before we move on, because I should have asked this, Terry. 1000 00:55:06.800 --> 00:55:08.760 You didn't already tear out the pan, did you? 1001 00:55:10.000 --> 00:55:10.039 No? 1002 00:55:11.400 --> 00:55:12.079 No? Good? 1003 00:55:12.719 --> 00:55:12.960 Good? 1004 00:55:13.360 --> 00:55:15.840 Hey, let me ask you something. What kind of a 1005 00:55:15.920 --> 00:55:18.320 job does it look like? Is the pan installed? Well? 1006 00:55:20.159 --> 00:55:21.840 You know, yeah, it looks nice. 1007 00:55:23.280 --> 00:55:26.760 Okay, Now, wouldn't it be ashamed? Wouldn't it be ashamed 1008 00:55:26.960 --> 00:55:28.960 and illogical to tear. 1009 00:55:28.880 --> 00:55:32.159 That out and to fight with Home Depot over the 1010 00:55:32.239 --> 00:55:35.360 extra labor when all you have to do is match 1011 00:55:35.519 --> 00:55:37.079 a new enclosure to it. 1012 00:55:40.400 --> 00:55:42.519 Wouldn't it be a lot smaller? I mean, isn't there 1013 00:55:42.639 --> 00:55:44.880 more to it than that? Like maybe the walls don't 1014 00:55:44.920 --> 00:55:45.280 line up? 1015 00:55:45.599 --> 00:55:45.800 Mark? 1016 00:55:45.880 --> 00:55:48.800 Of course, Now when you say a lot, that's why 1017 00:55:48.920 --> 00:55:51.239 I asked her. How much is it off and she 1018 00:55:51.360 --> 00:55:53.679 said a few inches. And then I asked her would 1019 00:55:53.679 --> 00:55:54.440 that matter to you? 1020 00:55:54.920 --> 00:55:55.719 And she said no. 1021 00:55:56.519 --> 00:56:00.760 So Terry, how many inches? I mean, would it make 1022 00:56:00.840 --> 00:56:02.679 your shower substantially smaller? 1023 00:56:02.920 --> 00:56:06.000 When you stand on that pan? Does it feel cramped? 1024 00:56:08.039 --> 00:56:12.239 You know, it's a little tight. It's it is for me, 1025 00:56:12.639 --> 00:56:17.039 it's it'd be fine for me. You know, I am 1026 00:56:17.199 --> 00:56:20.000 thinking resale down the road kind of things. 1027 00:56:20.079 --> 00:56:22.480 Do let me ask you something. You said it was 1028 00:56:22.639 --> 00:56:25.679 just a couple inches. Is it a couple inches or 1029 00:56:25.840 --> 00:56:26.840 is it like a foot? 1030 00:56:27.039 --> 00:56:27.519 What is it? 1031 00:56:28.760 --> 00:56:30.440 No, it's it's actually two inches. 1032 00:56:31.400 --> 00:56:34.400 Because I okay, that can't make that can't make that 1033 00:56:34.559 --> 00:56:35.199 much difference. 1034 00:56:38.199 --> 00:56:40.639 Well, I just got a question. Then what do you 1035 00:56:40.719 --> 00:56:43.559 do with like the walls where the enclosure goes? So 1036 00:56:43.719 --> 00:56:45.360 you build them all out two inches? 1037 00:56:48.639 --> 00:56:48.880 Mark? 1038 00:56:48.960 --> 00:56:49.199 I don't. 1039 00:56:49.440 --> 00:56:52.880 I don't know where what I know? Actually, Terry? 1040 00:56:53.880 --> 00:56:54.239 Did they? 1041 00:56:54.880 --> 00:56:56.920 I can only understand this mark. 1042 00:56:57.280 --> 00:57:00.639 If the pan is in place, it fits, so there's 1043 00:57:00.679 --> 00:57:04.639 no wall to build out. I mean they put they 1044 00:57:04.679 --> 00:57:08.320 put the pan in place. So, Terry, the walls that 1045 00:57:08.440 --> 00:57:13.039 surround the shower, let's say, is it surrounded on three 1046 00:57:13.199 --> 00:57:17.239 sides or is it surrounded on two sides or is 1047 00:57:17.280 --> 00:57:17.840 it surround? 1048 00:57:18.039 --> 00:57:20.559 Is it free standing on any side? Can you explain it? 1049 00:57:21.960 --> 00:57:25.360 It's I'm so bad at this. There's two walls. 1050 00:57:25.400 --> 00:57:27.039 Well, no bad at this. 1051 00:57:27.280 --> 00:57:30.639 You're sitting in the picture yourself, standing in the shower. 1052 00:57:31.199 --> 00:57:34.599 You obviously have an open area that you walk in 1053 00:57:34.679 --> 00:57:37.960 and out of. Okay, that's the open area. Then you 1054 00:57:38.199 --> 00:57:43.320 have either glass or wall on the left, right and back. 1055 00:57:44.000 --> 00:57:44.920 So what is it? 1056 00:57:45.440 --> 00:57:47.239 Is it going to be glass on the left and right, 1057 00:57:47.400 --> 00:57:49.199 wall in the back or is it going to be 1058 00:57:49.320 --> 00:57:52.199 wall on the left and the back? I mean, you 1059 00:57:52.360 --> 00:57:53.280 can visualize that. 1060 00:57:53.519 --> 00:57:56.119 What is it? You're standing in the shower staring out 1061 00:57:57.000 --> 00:57:59.800 what is behind you? Is it glass or is it 1062 00:57:59.840 --> 00:58:00.360 the wall? 1063 00:58:01.679 --> 00:58:04.239 It's the wall, It's okay. 1064 00:58:04.280 --> 00:58:06.880 Then what's to your left? Is it glass or a wall? 1065 00:58:08.159 --> 00:58:08.840 That's glass? 1066 00:58:10.599 --> 00:58:13.039 Okay? And then to your right is the wall. 1067 00:58:14.320 --> 00:58:19.840 Is to the right is also glass? And wait, there's 1068 00:58:19.960 --> 00:58:22.400 three pieces of glass. 1069 00:58:24.119 --> 00:58:26.599 That you have left and right, glass in the front, 1070 00:58:26.639 --> 00:58:28.960 glass right. So you have the front, left and right 1071 00:58:29.119 --> 00:58:31.679 or glass and the only part of the wall is 1072 00:58:31.760 --> 00:58:32.320 the back. 1073 00:58:32.239 --> 00:58:34.360 Part right right. 1074 00:58:35.119 --> 00:58:39.719 Yes, well that's that's why it's gonna fit. Mark. There's 1075 00:58:39.760 --> 00:58:47.159 no walls to move right? 1076 00:58:47.480 --> 00:58:49.639 Can you snap a picture too. Both's gonna want to 1077 00:58:49.639 --> 00:58:52.000 see a picture. Listen, We're going to find a solution 1078 00:58:52.199 --> 00:58:54.599 for you. Two inches can't make that much of a 1079 00:58:54.639 --> 00:58:57.559 difference three h three and and and if you're just 1080 00:58:57.679 --> 00:58:59.800 tuning in, please don't take that the wrong way. We 1081 00:58:59.840 --> 00:59:02.519 go More coming up on the Troubleshooter Show three O 1082 00:59:02.639 --> 00:59:05.760 three seven one three talks seven one three eight two 1083 00:59:05.920 --> 00:59:13.719 five five Go with a sure thing Denver's Best roofer 1084 00:59:13.880 --> 00:59:16.800 Excel Roofing dot com. You don't pay a cent until 1085 00:59:16.840 --> 00:59:22.679 you're content. Time for an insurance check up free no 1086 00:59:22.800 --> 00:59:27.159 obligation comparison call Compass Insurance paying too much your coverage 1087 00:59:27.159 --> 00:59:29.840 at dozens of insurance companies find out now three oh 1088 00:59:29.880 --> 00:59:32.199 three seven to seven to one help. You'll think you're 1089 00:59:32.280 --> 00:59:34.800 his only customer when you choose Frank durand the real 1090 00:59:34.880 --> 00:59:37.840 estate Man dot com to list your home with Remax 1091 00:59:37.920 --> 00:59:40.960 Alliance three oh three nine two zero sixteen twenty two. 1092 00:59:46.480 --> 00:59:49.800 Hey Tom Martine here with Bob Logan from Plumbline Services 1093 00:59:49.840 --> 00:59:53.239 dot com. One of our trusted sources for plumbing, heating, cooling, 1094 00:59:53.280 --> 00:59:54.239 electric and drains. 1095 00:59:54.599 --> 00:59:57.159 And I've known them. I've known them almost from their. 1096 00:59:57.079 --> 01:00:02.559 Damn inception and that's the true story, true, and that 1097 01:00:02.800 --> 01:00:06.880 goes back to Jeff the founder, and I remember, I 1098 01:00:07.000 --> 01:00:12.280 remember so many good people. Anyway, do you have any 1099 01:00:12.360 --> 01:00:15.480 questions on anything like that coming up? I'd be concentrating 1100 01:00:15.519 --> 01:00:17.960 on air conditioning right now. Although you need a good 1101 01:00:18.000 --> 01:00:20.840 furnace to run an air people don't know that, Tony. 1102 01:00:21.000 --> 01:00:21.840 What's going on with you? 1103 01:00:22.039 --> 01:00:25.039 Tony, Welcome to the Tom Martine Show or the Troubleshooter Show. 1104 01:00:25.039 --> 01:00:27.480 I should say, since Mark's been here so long, I 1105 01:00:27.559 --> 01:00:30.079 feel like he's I feel like I should give him 1106 01:00:30.079 --> 01:00:33.679 partial credit. So I'm gonna say I'm the I'm the 1107 01:00:33.800 --> 01:00:41.280 brain and the heart and the soul, and he's the ass. Anyway, Tony, Mark, 1108 01:00:41.320 --> 01:00:45.480 I thought that was funny. Yeah, yeah, good Tony, Tony, 1109 01:00:45.599 --> 01:00:46.119 what's going on? 1110 01:00:46.320 --> 01:00:51.079 Well, I'm not gonna give Mark any pooh poop because 1111 01:00:51.679 --> 01:00:56.920 we're we're in a line on our views. But anyhow, 1112 01:00:57.840 --> 01:00:59.880 I just thought i'd tell you that Paul the Waterman's 1113 01:01:00.000 --> 01:01:03.400 coming out tomorrow three to look at my to look 1114 01:01:03.440 --> 01:01:05.360 at some of his upgrades. 1115 01:01:06.800 --> 01:01:09.280 Bro, you will love it, Tony, Tony, you will love it. 1116 01:01:09.679 --> 01:01:12.519 You will really notice, you know, very seldom do you 1117 01:01:12.599 --> 01:01:15.159 buy things that you really notice you know, and and 1118 01:01:15.400 --> 01:01:18.239 one of those things would be the soft water, the 1119 01:01:18.360 --> 01:01:21.079 purified water, the drinking water, the coffee. 1120 01:01:21.199 --> 01:01:23.719 I mean, I just can't go on and on anyway, 1121 01:01:23.840 --> 01:01:26.719 So go ahead. What you wanted to talk about climate change? 1122 01:01:28.039 --> 01:01:32.119 Yeah, so I'm following up on your cafe standards segment 1123 01:01:32.239 --> 01:01:36.360 a little or earlier. And yeah, I want to I 1124 01:01:36.559 --> 01:01:39.239 just want to do whatever I can to push your 1125 01:01:39.440 --> 01:01:44.960 audience that global warming, I e. Climate change is a scam. 1126 01:01:45.840 --> 01:01:48.400 It is a method of control too. 1127 01:01:49.000 --> 01:01:51.159 It's a method to control our means of production. 1128 01:01:51.960 --> 01:01:56.000 But to prove this, hopefully you have the article from 1129 01:01:56.599 --> 01:02:01.719 the Washington Post that shows a g and that graph 1130 01:02:02.360 --> 01:02:03.800 which I always try. 1131 01:02:03.639 --> 01:02:07.920 To look things up and cross cross reference, and you 1132 01:02:08.000 --> 01:02:08.519 can find this. 1133 01:02:08.679 --> 01:02:10.199 You go to the Washington Forest Post. 1134 01:02:10.239 --> 01:02:10.800 You will find this. 1135 01:02:11.400 --> 01:02:12.840 That graph, which hopefully. 1136 01:02:12.559 --> 01:02:15.840 You have in front of you, shows that our average 1137 01:02:15.920 --> 01:02:21.320 surface temperatures are near a record low since the beginning 1138 01:02:21.440 --> 01:02:22.360 of time. 1139 01:02:24.960 --> 01:02:28.360 You have Okay, hold on, I'm not no, no, Tony, 1140 01:02:28.400 --> 01:02:30.159 But I want to bring up one thing very clear. 1141 01:02:31.199 --> 01:02:33.159 I'm not an advocate of. 1142 01:02:34.760 --> 01:02:39.360 Nor a. Do I ever push climate change agendas? Okay? 1143 01:02:40.440 --> 01:02:43.800 The reason they don't call it warming and cooling? No, No, 1144 01:02:44.000 --> 01:02:47.039 I think it's horse crap. But let me explain something. 1145 01:02:47.679 --> 01:02:51.119 I do believe there are things that happen in our 1146 01:02:51.239 --> 01:02:54.880 environment that are anomalies, and things that happen that are regular, 1147 01:02:54.960 --> 01:02:57.480 and things that are happened that are repetitious and cyclical, 1148 01:02:57.599 --> 01:03:00.440 and all kinds of things in nature that that man 1149 01:03:01.119 --> 01:03:06.480 has its part in, like animals do and like volcanoes do. 1150 01:03:07.119 --> 01:03:10.039 And I don't think it is something you can legislate 1151 01:03:10.639 --> 01:03:15.039 or change by behavior. I don't think our behavior can 1152 01:03:15.320 --> 01:03:20.719 change the climate back or make it accelerate the other way. 1153 01:03:21.039 --> 01:03:25.000 It just we are so arrogant to believe that. I 1154 01:03:25.159 --> 01:03:27.840 swear to God, it is so arrogant to believe that that. 1155 01:03:28.039 --> 01:03:31.360 That doesn't mean that we don't have and I'm going 1156 01:03:31.400 --> 01:03:32.880 to let you finish, but I want to say this. 1157 01:03:33.199 --> 01:03:36.519 It doesn't mean we don't have an impact on our environment. 1158 01:03:36.960 --> 01:03:41.519 But people confuse environment with climate. We have like the 1159 01:03:42.679 --> 01:03:47.400 Mile High City, we have that fog cloud, that smog 1160 01:03:47.800 --> 01:03:50.480 that we can control to an extent with our habits 1161 01:03:50.519 --> 01:03:53.440 and our lifestyles. And we have certain things around the world, 1162 01:03:53.599 --> 01:03:55.960 our water quality, all of that stuff. 1163 01:03:56.280 --> 01:04:01.719 But the overall climate, the overall atmosphere, we have very 1164 01:04:02.639 --> 01:04:06.920 very very little impact on that, and this. 1165 01:04:07.119 --> 01:04:10.880 Is where the scientists who truly look into it are aligned. 1166 01:04:11.400 --> 01:04:15.440 And you have what you claim, and I think you are. 1167 01:04:15.480 --> 01:04:22.079 Absolutely correct people who latch onto it for control, Tony. 1168 01:04:22.159 --> 01:04:23.760 I want to give you a small analogy. 1169 01:04:24.239 --> 01:04:28.920 Everyone said that the year two thousand was going to 1170 01:04:29.079 --> 01:04:34.280 rehab it with technology now everyone, So here's. 1171 01:04:34.039 --> 01:04:34.800 What was happening. 1172 01:04:35.440 --> 01:04:40.000 They were hiring experts so they could be y two 1173 01:04:40.159 --> 01:04:44.920 K compliant, and these experts became experts of experts who 1174 01:04:44.960 --> 01:04:47.840 were experts of experts, and there was no one who 1175 01:04:47.880 --> 01:04:51.679 had the balls to say, nothing's going to happen on 1176 01:04:51.880 --> 01:04:55.639 why two K nothing, Nothing is going to happen nothing, 1177 01:04:56.400 --> 01:04:59.760 And everyone who said that they said were a nut. 1178 01:05:00.320 --> 01:05:03.440 And the ones who were advocating for hiring a special 1179 01:05:03.559 --> 01:05:08.000 team and redoing all the software and the date changes 1180 01:05:08.440 --> 01:05:13.239 and all of that were touted as heroes. And it's 1181 01:05:13.440 --> 01:05:17.000 just the biggest joke in the world because nothing did happen. 1182 01:05:17.440 --> 01:05:20.199 And the companies that went through all of this grief 1183 01:05:20.320 --> 01:05:24.960 and trouble to fix something that wasn't broken, it fared 1184 01:05:25.000 --> 01:05:27.920 out exactly the same as other people who did nothing. 1185 01:05:28.760 --> 01:05:33.719 And I liken the why two K scare to climate change? 1186 01:05:34.239 --> 01:05:36.039 Oh it's gonna get you. It's gonna get you, it's 1187 01:05:36.039 --> 01:05:37.119 gonna get you, and then it. 1188 01:05:37.199 --> 01:05:37.840 Doesn't get you. 1189 01:05:38.400 --> 01:05:41.320 And then anything that would happen had very little to 1190 01:05:41.440 --> 01:05:45.440 do with the actual Y two K. They were talking 1191 01:05:45.599 --> 01:05:48.719 like it almost took on a life of its own, Tony. 1192 01:05:48.840 --> 01:05:51.079 There was a run on cash at the banks. Do 1193 01:05:51.159 --> 01:05:53.559 you remember that? Do you remember that New Year's Eve? 1194 01:05:53.880 --> 01:05:57.039 Do you remember the three or five years leading up 1195 01:05:57.079 --> 01:06:00.880 to it? The food stores people were buying, and things 1196 01:06:00.960 --> 01:06:03.559 people were doing because of what was going to happen 1197 01:06:03.599 --> 01:06:06.320 on Y two K. Do you remember that or is 1198 01:06:06.760 --> 01:06:07.599 it so far going? 1199 01:06:07.679 --> 01:06:09.360 People were go ahead. 1200 01:06:10.440 --> 01:06:12.760 I remember at one hundred percent. And I'll tell you why. 1201 01:06:13.480 --> 01:06:15.280 I had a friend I live in Denver. I have 1202 01:06:15.360 --> 01:06:17.559 a friend in Minneapolis that I was having a New 1203 01:06:17.639 --> 01:06:22.599 Year's Eve party. On December thirty one of nineteen ninety nine, 1204 01:06:22.880 --> 01:06:26.239 I flew to Minneapolis on a jet plane. I was 1205 01:06:26.360 --> 01:06:29.960 the only passenger, And on the following day I came 1206 01:06:30.039 --> 01:06:32.199 home on a jet jet plane. I was one of 1207 01:06:32.280 --> 01:06:35.400 two passengers. My wife stayed home and filled the bath 1208 01:06:35.679 --> 01:06:38.360 with water. I remember it very well. 1209 01:06:39.039 --> 01:06:42.920 See, people were so afraid not to do something because 1210 01:06:42.960 --> 01:06:45.880 everyone was selling they should do something. So these people 1211 01:06:46.000 --> 01:06:51.199 started hiring y two K compliant it guys because they 1212 01:06:51.239 --> 01:06:54.239 were told they should, and they were afraid that they didn't, 1213 01:06:54.599 --> 01:06:57.280 they'd be caught with their pants down. It was such 1214 01:06:57.440 --> 01:07:01.559 a scam, such a scam. I like in climate change 1215 01:07:01.559 --> 01:07:05.239 to that. Yeah, climate change might be happening. I'll let 1216 01:07:05.280 --> 01:07:07.719 you finish. Let me take this quick break, Tony, and 1217 01:07:08.400 --> 01:07:15.800 I love where you're going. Hold on right after this, go. 1218 01:07:15.960 --> 01:07:19.519 With a sure thing Denver's best roofer Excel Roofing dot com. 1219 01:07:19.719 --> 01:07:25.400 You don't pay a cent until you're content. Time for 1220 01:07:25.480 --> 01:07:28.639 an insurance check up free, no obligation. In comparison, call 1221 01:07:28.760 --> 01:07:32.039 Compass Insurance paying too much your coverage at dozens of 1222 01:07:32.119 --> 01:07:34.760 insurance companies find out now three O three seven to 1223 01:07:34.840 --> 01:07:37.599 seven to one help. You'll think you're his only customer 1224 01:07:37.679 --> 01:07:39.840 when you choose Frank durand the real estate Man dot 1225 01:07:39.960 --> 01:07:43.280 com to list your home with Remax Alliance three oh 1226 01:07:43.320 --> 01:07:52.760 three nine two zero sixteen twenty two. Hi Tom Martinez 1227 01:07:52.800 --> 01:07:56.639 here three seven to one three talk Tony, continue with 1228 01:07:56.760 --> 01:07:58.840 your story about climate change. 1229 01:07:58.840 --> 01:08:02.599 Go ahead, Well, look, I don't have anything else to add, 1230 01:08:03.000 --> 01:08:07.599 just that it is a scam. It's meant for control 1231 01:08:08.119 --> 01:08:11.639 and if you do some research on it, you will 1232 01:08:11.719 --> 01:08:15.639 find that all the dates of disaster have passed and 1233 01:08:15.719 --> 01:08:17.399 we're all still breathing just fine. 1234 01:08:18.840 --> 01:08:23.239 Oh, if you watch that documentary that what you call it, 1235 01:08:23.279 --> 01:08:26.640 Al Gore, did I mean we are past the I 1236 01:08:26.680 --> 01:08:28.520 mean if everything you said was wrong. 1237 01:08:29.760 --> 01:08:34.039 Yeah, no, But that doesn't. 1238 01:08:34.119 --> 01:08:37.319 See And when I say things like this, When I 1239 01:08:37.439 --> 01:08:41.119 say things like this, I always get comments from people say, oh, 1240 01:08:41.239 --> 01:08:43.560 you you know you're destroying the environment. 1241 01:08:43.560 --> 01:08:44.600 Blah blah blah. See I'm not. 1242 01:08:45.119 --> 01:08:48.319 I'm an environmentalist. I believe in taking and being a 1243 01:08:48.399 --> 01:08:49.479 good steward of the earth. 1244 01:08:49.680 --> 01:08:52.479 I really do. I believe in taking care of our earth. 1245 01:08:52.800 --> 01:08:54.840 I believe in doing things that are good for it 1246 01:08:55.920 --> 01:08:58.880 and not to unnecessarily contribute. 1247 01:08:58.399 --> 01:09:01.920 To pollution and all of that. Right, But I'd also 1248 01:09:02.000 --> 01:09:05.000 a one who believes that you can harness all the 1249 01:09:05.119 --> 01:09:08.000 cowfarts you want and it's not going to help you. 1250 01:09:08.760 --> 01:09:12.920 And when you offset credits carbon credits, the atmosphere doesn't 1251 01:09:12.960 --> 01:09:16.159 know that. It's not like you can feel away with 1252 01:09:16.319 --> 01:09:19.520 some carbon over here and get away with it because 1253 01:09:19.560 --> 01:09:22.159 you did something over there. It's just weird. 1254 01:09:22.720 --> 01:09:26.239 And I just wish people would get out of politics 1255 01:09:26.680 --> 01:09:31.800 and just look at real life, real life instead of fantasy. 1256 01:09:32.359 --> 01:09:35.600 Go with a sure thing Denver's Best roofer Excel Roofing 1257 01:09:35.720 --> 01:09:38.439 dot com. You don't pay a cent until you're contenth 1258 01:09:41.720 --> 01:09:44.880 time for an insurance check up free, no obligation in comparison, 1259 01:09:45.039 --> 01:09:48.600 call Compass Insurance. Pay too much your coverage at dozens 1260 01:09:48.640 --> 01:09:51.319 of insurance companies find out now three oh three seven 1261 01:09:51.479 --> 01:09:54.239 seven to one help. You'll think you're his only customer 1262 01:09:54.319 --> 01:09:56.479 when you choose Frank durand the real estate Man dot 1263 01:09:56.600 --> 01:10:00.520 com to list your home with Remax Alliance nine two 1264 01:10:00.600 --> 01:10:01.840 zero sixteen twenty two. 1265 01:10:02.800 --> 01:10:12.800 Yeah, ripped of what news needed by so you don't have. 1266 01:10:15.000 --> 01:10:16.920 Come running just as fast. 1267 01:10:16.720 --> 01:10:17.399 As we can. 1268 01:10:18.720 --> 01:10:20.600 Shooter's gonna help come. 1269 01:10:21.239 --> 01:10:28.039 Man Dix is the Troubleshooter Show. No Tom Martino Cano. 1270 01:10:28.600 --> 01:10:33.000 Tom Martino here on the air, going on fifty years, 1271 01:10:33.159 --> 01:10:37.560 kicking ass, solving problems, answering questions, taking complaints, listening to consumers. 1272 01:10:38.319 --> 01:10:43.199 So uh unlike these uh climate change advocates. I don't 1273 01:10:43.319 --> 01:10:46.800 just talk about stuff. I experience it. I often. I 1274 01:10:46.840 --> 01:10:49.359 don't know. I don't know how you people feel in 1275 01:10:49.520 --> 01:10:55.039 general about consultants, Mark, how do you feel about consultants? 1276 01:10:55.079 --> 01:10:56.000 In general. 1277 01:10:57.199 --> 01:11:00.359 For what though, consultants for just any kind of constru anything, 1278 01:11:00.399 --> 01:11:03.119 because just the industry, the consultant industry. 1279 01:11:05.000 --> 01:11:07.239 And I know what you're gonna say, I've never given 1280 01:11:07.279 --> 01:11:07.600 a thought. 1281 01:11:07.640 --> 01:11:11.319 I mean, like, if you were going to try to 1282 01:11:11.439 --> 01:11:15.279 get in shape, I would think a consultant would be 1283 01:11:15.359 --> 01:11:17.159 good to tell you what kind of weights to lift, 1284 01:11:17.239 --> 01:11:20.079 how far to run exactly exactly. 1285 01:11:20.399 --> 01:11:23.359 Or if you're doing marketing, you want someone who's familiar 1286 01:11:23.439 --> 01:11:26.560 with the different marketing or your dream. But the point 1287 01:11:26.600 --> 01:11:30.800 I'm trying to make is this, you want consultants who 1288 01:11:31.479 --> 01:11:34.319 know what they're doing. The old joke was this guy 1289 01:11:34.600 --> 01:11:37.279 was giving a seminar on a hundred ways to make 1290 01:11:37.399 --> 01:11:40.119 love and he was not He doesn't have a girlfriend 1291 01:11:40.479 --> 01:11:43.359 and he's not married. You know, there's a joke about 1292 01:11:43.680 --> 01:11:48.199 marriage counselors who aren't married or people who consult on things, 1293 01:11:48.760 --> 01:11:51.239 and they really don't have anything but education, they. 1294 01:11:51.239 --> 01:11:52.359 Don't have the experience. 1295 01:11:52.920 --> 01:11:56.600 And so I often, I swear to God, I can't 1296 01:11:56.640 --> 01:12:00.000 tell you how many times I'm hit up on this show. 1297 01:12:00.119 --> 01:12:02.920 Oh people want to be a guest on this show. 1298 01:12:03.520 --> 01:12:06.960 Or I read about so called experts, you know, being 1299 01:12:07.039 --> 01:12:10.000 in the journal in the in the broadcasting industry, and 1300 01:12:10.279 --> 01:12:13.399 we're always hit up by PR people, Right, here's the 1301 01:12:13.520 --> 01:12:16.279 number one guru and customer sales and service or in 1302 01:12:16.359 --> 01:12:20.079 customer service, and I always I just find it funny. 1303 01:12:20.640 --> 01:12:22.680 And so when I if I ever pre interview one 1304 01:12:22.720 --> 01:12:25.600 of them, I said, what makes you an expert on 1305 01:12:25.800 --> 01:12:26.680 customer service? 1306 01:12:27.960 --> 01:12:31.319 Well, I've worked with the biggest retailers in the country 1307 01:12:31.560 --> 01:12:32.359 blah blah blah. 1308 01:12:32.359 --> 01:12:35.359 And I said, yeah, but what about the customer service part? 1309 01:12:36.399 --> 01:12:39.000 And then what makes you an expert on even a 1310 01:12:39.680 --> 01:12:43.960 consumer a customer? What would make you an expert at that? Well, 1311 01:12:44.000 --> 01:12:47.319 we've done we have this research report, we have this 1312 01:12:47.399 --> 01:12:49.000 white paper, we've done this, we've done that. 1313 01:12:49.359 --> 01:12:50.800 I said, what's your sampling size? 1314 01:12:50.880 --> 01:12:53.800 Usually when you do these, young man, I don't know 1315 01:12:53.800 --> 01:12:55.560 where you're going with this, but I've worked with and 1316 01:12:56.279 --> 01:12:58.279 that's where they start talking about who they work. Would 1317 01:12:58.279 --> 01:13:01.279 I say, Okay, Normally what you find is they do 1318 01:13:01.399 --> 01:13:05.119 samplings of two hundred and they do surveys. Samplings of 1319 01:13:05.119 --> 01:13:09.920 two hundred four hundred is usually giant survey. Yeah, they're random, 1320 01:13:10.279 --> 01:13:12.720 and I'm not talking to I'm not saying these scientific. 1321 01:13:13.600 --> 01:13:15.319 If you do a really good survey, I'm not saying 1322 01:13:15.359 --> 01:13:18.399 you're not going to get useful information, But what if 1323 01:13:18.439 --> 01:13:18.880 you did. 1324 01:13:18.760 --> 01:13:19.600 A survey. 1325 01:13:21.000 --> 01:13:25.399 Five days a week for fifty years, and on every 1326 01:13:25.439 --> 01:13:29.439 one of those days you talk to dozens of consumers 1327 01:13:30.119 --> 01:13:34.119 or read their emails or voicemails and interacted with consumers 1328 01:13:34.600 --> 01:13:39.119 that many times directly directly, not your saff but you 1329 01:13:40.119 --> 01:13:43.119 And so I tried to I tried to put myself. 1330 01:13:42.800 --> 01:13:46.560 In a pigeonhole. Yeah, I am a consultant, you know, Bob. 1331 01:13:46.600 --> 01:13:48.000 I come to your place and I talk to you 1332 01:13:48.119 --> 01:13:50.800 guys about customer service and what the consumer's thinking, don't 1333 01:13:50.840 --> 01:13:53.000 I yes, and what they're thinking when you walk to 1334 01:13:53.119 --> 01:13:55.279 the door. But I'm not doing that based on a 1335 01:13:55.359 --> 01:13:58.000 sampling of two hundred I'm doing that based on a 1336 01:13:58.079 --> 01:14:01.920 sampling of hundreds of thousands of commons. So if you 1337 01:14:02.079 --> 01:14:04.479 talk to me about an industry and what somebody likes 1338 01:14:04.560 --> 01:14:07.680 or doesn't like, or how do you make a consumer 1339 01:14:07.760 --> 01:14:10.239 react to this this or this or this, It doesn't 1340 01:14:10.279 --> 01:14:12.279 matter that I work with large corporations. 1341 01:14:12.520 --> 01:14:15.039 It doesn't matter that I know so and so or 1342 01:14:15.119 --> 01:14:18.800 such and such. It doesn't matter. What matters is do 1343 01:14:18.960 --> 01:14:21.399 I know consumers and how do I know them? And 1344 01:14:21.520 --> 01:14:23.920 I'm going to tell you that that's the strength of 1345 01:14:24.000 --> 01:14:24.439 the show. 1346 01:14:25.319 --> 01:14:28.960 We help people based on information we've gathered from people, 1347 01:14:29.640 --> 01:14:32.960 and we go after bad guys based on information we 1348 01:14:33.079 --> 01:14:35.399 have here, and we go have we get good guys 1349 01:14:35.439 --> 01:14:40.079 based on information we have here. It's based on real data. 1350 01:14:40.880 --> 01:14:44.039 No one, there is no one. You can have the 1351 01:14:44.119 --> 01:14:47.720 capital Jay journalism from Yale. I don't care and why 1352 01:14:47.880 --> 01:14:52.640 you You could be a broadcaster, you know, it doesn't 1353 01:14:52.720 --> 01:14:56.039 matter who you are, But you don't know consumers. 1354 01:14:55.520 --> 01:14:55.920 Like we do. 1355 01:14:56.359 --> 01:15:02.079 You absolutely positively do not. And there's not an organization 1356 01:15:02.479 --> 01:15:05.640 in the world that has done more research than me, 1357 01:15:05.800 --> 01:15:09.119 not one. There is not one consumer expert in the 1358 01:15:09.319 --> 01:15:13.359 world who has directly talked to as many consumers as 1359 01:15:13.399 --> 01:15:16.720 I have and better yet kept track of every. 1360 01:15:16.600 --> 01:15:20.880 Single call an encounter. So if you said, Tom, why 1361 01:15:20.960 --> 01:15:23.600 does this happen in this industry? I can tell you. 1362 01:15:24.239 --> 01:15:26.239 And if you ask me why does that happen in 1363 01:15:26.359 --> 01:15:29.640 that industry? I can tell you. And I don't need 1364 01:15:29.680 --> 01:15:33.880 a high falutin consultant who's done a survey based on 1365 01:15:34.000 --> 01:15:38.359 two hundred respondents to tell me. Although they're not trust me, 1366 01:15:38.439 --> 01:15:43.479 they're not useless. These surveys can be very very good, 1367 01:15:43.640 --> 01:15:44.760 well and very good. 1368 01:15:45.439 --> 01:15:49.560 If that sampling is done scientifically, and if you can 1369 01:15:49.640 --> 01:15:53.159 get them to be honest in their answers, how do 1370 01:15:53.239 --> 01:15:53.600 you do that? 1371 01:15:54.239 --> 01:15:55.800 That's a whole art unto itself. 1372 01:15:56.319 --> 01:15:58.079 How do you know if somebody's being honest with you 1373 01:15:58.239 --> 01:16:00.840 with an answer, and how do you pose the question 1374 01:16:01.079 --> 01:16:02.640 so you get the honest answer. 1375 01:16:03.359 --> 01:16:04.880 So let's just put it out there. 1376 01:16:05.000 --> 01:16:08.800 Mark, We've gone and talked to companies, We've gone and 1377 01:16:08.920 --> 01:16:13.079 talked to employees, We've gone and talked about holes in 1378 01:16:13.199 --> 01:16:13.640 the ship. 1379 01:16:14.840 --> 01:16:15.359 And there's a. 1380 01:16:15.439 --> 01:16:19.079 Reason we know more than anyone else in the industry 1381 01:16:20.159 --> 01:16:23.279 because I live it every single day. 1382 01:16:23.720 --> 01:16:26.319 Now, there's a reason I'm bringing this up. If you 1383 01:16:26.399 --> 01:16:30.800 have a business, We've said this before. I'll do this 1384 01:16:30.960 --> 01:16:31.119 for you. 1385 01:16:31.239 --> 01:16:35.800 I'll help you free. I'm not looking for anything. If 1386 01:16:35.840 --> 01:16:38.840 you want me to evaluate what you're doing, if you 1387 01:16:38.920 --> 01:16:41.039 get a lot of complaints or a lack of reviews 1388 01:16:41.119 --> 01:16:42.399 or this or that. Now, I'm not going to tell 1389 01:16:42.399 --> 01:16:45.079 you I'm going to be your onboard consultant for the 1390 01:16:45.119 --> 01:16:47.600 rest of your life, but I'll give you a consult 1391 01:16:48.039 --> 01:16:49.720 and I'm not looking for anything in the future, by 1392 01:16:49.760 --> 01:16:52.119 the way, So don't think, oh, this is Tom's way 1393 01:16:52.119 --> 01:16:53.920 of getting his foot in the door. Footing the door 1394 01:16:54.000 --> 01:16:55.720 for what I'm seventy one years old. 1395 01:16:55.760 --> 01:17:00.960 My foot's out of the door. My foot's I don't 1396 01:17:01.000 --> 01:17:03.479 want a job. I just want to help people. I 1397 01:17:03.600 --> 01:17:04.159 swear to God. 1398 01:17:05.000 --> 01:17:08.279 I know it sounds weird, but I just love helping people, 1399 01:17:08.800 --> 01:17:11.840 and I love helping young business. So give me a 1400 01:17:11.920 --> 01:17:15.000 call sometime and you can use my Google Voice and 1401 01:17:15.159 --> 01:17:17.000 you can fax me or text me. 1402 01:17:17.079 --> 01:17:17.239 There. 1403 01:17:17.279 --> 01:17:19.880 I'm sorry, I'll see the age came out seven four 1404 01:17:19.960 --> 01:17:23.720 seven nine nine nine fifty eighty seven four seven nine 1405 01:17:23.800 --> 01:17:24.920 nine nine fifty two eighty. 1406 01:17:25.279 --> 01:17:28.439 I can look at an operation, I can look at problems. 1407 01:17:28.800 --> 01:17:30.880 I can look at what's going on in your business 1408 01:17:31.000 --> 01:17:32.159 that you can't figure. 1409 01:17:31.920 --> 01:17:37.960 Out and find it. I can find it. Kelvin? Is 1410 01:17:38.000 --> 01:17:40.680 it Kelvin or Kevin? Does she misspell your name? Is it? 1411 01:17:41.279 --> 01:17:42.279 Or is it Calvin. 1412 01:17:43.840 --> 01:17:44.159 Kelvin? 1413 01:17:45.760 --> 01:17:50.359 Like the temperature? Oh well, yeah, my mom bought My 1414 01:17:50.479 --> 01:17:53.640 mom bought a washing machine appliance factory. She bought to 1415 01:17:53.760 --> 01:17:58.039 extend the warranty theme and the washing machine. The first 1416 01:17:58.079 --> 01:18:00.359 time they came out was two years old. You've had 1417 01:18:00.399 --> 01:18:02.279 a factory warranty up to two years old. And then 1418 01:18:02.319 --> 01:18:03.640 they extend the warranty kicked in. 1419 01:18:04.359 --> 01:18:06.760 What does she buy By the way, did you say, Calvin, 1420 01:18:06.840 --> 01:18:07.760 what did she buy. 1421 01:18:09.119 --> 01:18:11.760 A Samsung washing machine from appliance factory? 1422 01:18:13.079 --> 01:18:13.359 Okay? 1423 01:18:13.479 --> 01:18:13.720 Really? 1424 01:18:13.840 --> 01:18:16.640 And then you said the first time? So what do 1425 01:18:16.720 --> 01:18:17.800 you mean the first time? 1426 01:18:19.039 --> 01:18:21.399 The first time it needed repaired. It was about two 1427 01:18:21.479 --> 01:18:23.840 years old. It needed some screws fell out, so they 1428 01:18:23.920 --> 01:18:25.119 come and replace the screws. 1429 01:18:26.640 --> 01:18:28.760 And this is after she so this is a two 1430 01:18:28.840 --> 01:18:31.079 year old unit that she bought from them. They came 1431 01:18:31.119 --> 01:18:31.840 out to service. 1432 01:18:33.319 --> 01:18:37.079 Yes, with the extended warranty that we purchased for the guy. 1433 01:18:37.399 --> 01:18:40.319 Yeah, but if you buy a brand new Samsung, when 1434 01:18:40.359 --> 01:18:41.920 did she buy the brand new Samsung? 1435 01:18:43.640 --> 01:18:49.119 In twenty twenty two, twenty twenty two, November of twenty 1436 01:18:49.199 --> 01:18:55.840 twenty two, Okay, keep going. And so the repairman come out, 1437 01:18:55.880 --> 01:18:57.960 put the new screws in it, and he said, oh, 1438 01:18:58.000 --> 01:18:59.800 it needs a new tub. So they ordered it to 1439 01:19:00.119 --> 01:19:04.640 replaced the tub. And then in December of last year, 1440 01:19:05.079 --> 01:19:05.840 the repair. 1441 01:19:05.600 --> 01:19:07.439 Man and all of that was paid by all of 1442 01:19:07.520 --> 01:19:08.760 that was paid by the warranty. 1443 01:19:08.880 --> 01:19:14.840 Right, No, that the original the manufacturer warranty. And then 1444 01:19:14.960 --> 01:19:18.279 the second repair was on the extended warranty or yeah, 1445 01:19:18.359 --> 01:19:20.079 the second repair was on. 1446 01:19:20.119 --> 01:19:21.239 The extend okay, warranty. 1447 01:19:21.279 --> 01:19:25.279 Okay, people with the extended warranty said, it's going to 1448 01:19:25.319 --> 01:19:28.359 cost more to fix the w wassher than the washing 1449 01:19:28.560 --> 01:19:31.800 machine's worth. And they offered her one hundred and eighty 1450 01:19:31.880 --> 01:19:33.920 one dollars if she would come and buy a new 1451 01:19:33.960 --> 01:19:34.680 warsher from them. 1452 01:19:35.800 --> 01:19:38.479 But but, but wait a minute, we're talking about twenty 1453 01:19:38.600 --> 01:19:40.720 twenty two, twenty three, twenty four. 1454 01:19:41.039 --> 01:19:42.880 We're not even talking about three years old. 1455 01:19:44.560 --> 01:19:45.640 No, no, we're not. 1456 01:19:47.520 --> 01:19:48.159 Wait a minute. 1457 01:19:48.199 --> 01:19:48.479 Machine. 1458 01:19:48.680 --> 01:19:52.279 They're telling you that this three year old, this this 1459 01:19:52.479 --> 01:19:56.359 three year old appliance factory outlet washing machine, the Samsung 1460 01:19:57.439 --> 01:20:01.039 is so bad in two or three years that she 1461 01:20:01.159 --> 01:20:02.359 should just buy a new one. 1462 01:20:04.399 --> 01:20:06.520 Yes, and they'll give her three hundred and eighty one 1463 01:20:06.560 --> 01:20:07.960 dollars in store credit. 1464 01:20:08.479 --> 01:20:12.039 What is she pay for it? What did she pay 1465 01:20:12.159 --> 01:20:12.359 for it? 1466 01:20:12.439 --> 01:20:15.640 It was like it was with the extend the warranty, 1467 01:20:15.720 --> 01:20:17.720 and that I think it was right at one thousand 1468 01:20:17.800 --> 01:20:19.079 dollars more. 1469 01:20:19.760 --> 01:20:21.640 I don't want to hear about the extended warranty. What 1470 01:20:21.680 --> 01:20:23.479 does she pay for? The appliance. 1471 01:20:24.800 --> 01:20:27.680 Was eight eight ninety nine with tax? 1472 01:20:29.079 --> 01:20:31.520 Okay, now here's what I want to tell you, I'm 1473 01:20:31.560 --> 01:20:35.239 no lover of the factory outlet, a factory appliance factory outlet. 1474 01:20:35.279 --> 01:20:38.960 In fact, Mark has become quite an expert at them, 1475 01:20:39.039 --> 01:20:42.039 he really has. I mean, he's delved into their paperwork 1476 01:20:42.119 --> 01:20:45.159 and exclusions and I'm going to be talking asking him 1477 01:20:45.159 --> 01:20:47.840 about certain things. But the way they operate is totally 1478 01:20:47.920 --> 01:20:50.800 different than any other Applian store. But she bought a 1479 01:20:50.880 --> 01:20:53.359 new Samsung washing machine for eight ninety nine and two 1480 01:20:53.479 --> 01:20:56.479 twenty two from Applians Factory outlet. Now they're offering her 1481 01:20:56.479 --> 01:20:59.560 three hundred and fifty dollars that. I just want to 1482 01:20:59.600 --> 01:21:03.760 say this, and I again, that is not entirely terrible 1483 01:21:05.279 --> 01:21:08.159 in my opinion, not entirely, but but I would be 1484 01:21:08.359 --> 01:21:11.439 pissed that I have to do it. Like, I don't 1485 01:21:11.479 --> 01:21:14.640 even understand how can a Samsung. I mean, I have 1486 01:21:14.680 --> 01:21:18.680 a Samsung washing machine and I bought mine way prior 1487 01:21:18.760 --> 01:21:22.399 to that. I love my Samsung appliance. I love the 1488 01:21:22.600 --> 01:21:26.279 washing machine, right, but what would I don't even understand 1489 01:21:26.359 --> 01:21:29.159 why they would say it's not worth fixing. What's wrong 1490 01:21:29.279 --> 01:21:29.479 with it? 1491 01:21:32.439 --> 01:21:36.159 They the repair man really didn't say what was wrong 1492 01:21:36.239 --> 01:21:39.600 with it. He just said it needed all these parts 1493 01:21:39.720 --> 01:21:43.000 and that he would order the parts. And then next 1494 01:21:43.079 --> 01:21:45.600 thing we know, we get a call from the extended 1495 01:21:45.640 --> 01:21:47.399 warranty people because it fell under them. 1496 01:21:48.359 --> 01:21:52.159 What is the name of the extended warranty? Oh? 1497 01:21:52.680 --> 01:21:56.119 See here, I talked to him a little while ago, 1498 01:21:56.159 --> 01:21:57.960 and they never gave it, gave me their name. 1499 01:21:58.720 --> 01:21:59.920 I have their phone number though. 1500 01:22:01.119 --> 01:22:03.479 Yeah, but wait a minute, you bought the extended warranty. 1501 01:22:03.880 --> 01:22:06.239 Is it called the effect is? Is it the factory 1502 01:22:06.880 --> 01:22:08.279 appliance outlet warranty? 1503 01:22:09.920 --> 01:22:12.119 It's the factory appliance to extend a warranty. 1504 01:22:12.479 --> 01:22:16.199 Yes, it's the one they sell. But you don't know 1505 01:22:16.239 --> 01:22:19.039 who the underwriter is, right, No. 1506 01:22:19.239 --> 01:22:21.439 I don't know the name of the underwriter and company. No, 1507 01:22:21.560 --> 01:22:24.199 I don't Okay, And. 1508 01:22:24.439 --> 01:22:26.119 How much does she pay for that? About? 1509 01:22:26.399 --> 01:22:26.760 You said? 1510 01:22:26.800 --> 01:22:26.840 So? 1511 01:22:27.039 --> 01:22:29.760 She paid approximately one hundred and fifty bucks for it. 1512 01:22:31.640 --> 01:22:35.000 For they extend to warranty. Yeah, two hundred dollars. 1513 01:22:36.479 --> 01:22:40.479 Yeah, okay, so so far, and embrace yourself for this. 1514 01:22:40.960 --> 01:22:44.039 I'm not hearing a big screw job. That's a reasonable 1515 01:22:44.119 --> 01:22:46.720 price for a warranty. It was the reasonable price for 1516 01:22:46.800 --> 01:22:51.279 the washing machine, and it was reasonable even to offer 1517 01:22:51.399 --> 01:22:54.399 that three point fifty one. The only question I have 1518 01:22:54.640 --> 01:22:58.760 is why it doesn't seem it seems weird. But Mark, 1519 01:22:59.800 --> 01:23:02.479 I need to ask you Mark. Oh, no, I gotta 1520 01:23:02.479 --> 01:23:04.880 take a break. I want to know how they operate, 1521 01:23:04.920 --> 01:23:06.920 because Mark will tell you it's not the same as 1522 01:23:07.000 --> 01:23:08.720 if you went out and bought that at Home Depot 1523 01:23:09.439 --> 01:23:13.239 or at best Buy. Okay, So hang on and we'll 1524 01:23:13.279 --> 01:23:16.960 figure out why. Yeah, we'll figure out how. I'm Tom 1525 01:23:17.039 --> 01:23:24.520 Martino more coming up. Go with a sure thing Denver's 1526 01:23:24.560 --> 01:23:27.399 Best roofer Excel Roofing dot com. You don't pay a 1527 01:23:27.560 --> 01:23:34.000 cent until you're content. Time for an insurance checkup free, 1528 01:23:34.119 --> 01:23:37.800 no obligation. In comparison, call Compass Insurance paying too much 1529 01:23:37.960 --> 01:23:40.880 your coverage at dozens of insurance companies find out now 1530 01:23:41.000 --> 01:23:43.239 three O three seven to seven to one help. You'll 1531 01:23:43.279 --> 01:23:46.039 think you're his only customer when you choose Frank durand 1532 01:23:46.039 --> 01:23:48.439 the real estate Man dot com to list your home 1533 01:23:48.680 --> 01:23:52.399 with Remax Alliance three three nine two zero sixteen twenty two. 1534 01:23:57.439 --> 01:23:59.359 Hi Tom Martino, your troubleshooter. 1535 01:24:00.119 --> 01:24:02.119 I got a furnace question here and they said, Tom, 1536 01:24:02.159 --> 01:24:05.600 you said you needed a good furnace to make the 1537 01:24:05.640 --> 01:24:07.640 air conditioner work. Does that mean I have to replace 1538 01:24:07.840 --> 01:24:11.479 the furnace when I'm getting my AC. So, Bob, you know, 1539 01:24:12.640 --> 01:24:14.479 do people have to do with them both at the 1540 01:24:14.520 --> 01:24:17.079 same time. I mean, I would imagine they're both about 1541 01:24:17.079 --> 01:24:19.840 the same age, right in most homes. Where have you 1542 01:24:19.880 --> 01:24:23.039 ever found places where maybe the AC is way newer 1543 01:24:23.079 --> 01:24:24.960 than the furnace, of the furnace newer than the AC. 1544 01:24:25.399 --> 01:24:27.640 Yeah, it's actually quite common. I mean, you know, a 1545 01:24:27.720 --> 01:24:29.920 lot of a lot of homes, even new builds today 1546 01:24:30.039 --> 01:24:32.600 don't have air conditioners to them. It's an option, and 1547 01:24:32.760 --> 01:24:33.960 so a lot of. 1548 01:24:33.960 --> 01:24:36.239 Hard or may they may have added it years later. 1549 01:24:36.359 --> 01:24:38.760 So let's just say so, let's say they added years later. 1550 01:24:38.840 --> 01:24:41.800 So now they got an AC, the AC ten years old, 1551 01:24:41.880 --> 01:24:45.039 let's say, but the furnace is twenty five or twenty six. 1552 01:24:45.920 --> 01:24:47.760 You can just replace that furnace, right. 1553 01:24:48.039 --> 01:24:51.199 You can just replace one component or the other, either 1554 01:24:51.279 --> 01:24:53.159 the furnace or the air conditioner system. 1555 01:24:53.439 --> 01:24:56.199 But if it's that old, if the air conditioner's ten 1556 01:24:56.279 --> 01:24:59.439 years old, let's say, it's not going to be hard 1557 01:24:59.479 --> 01:25:00.800 to find a to matches. 1558 01:25:00.880 --> 01:25:05.960 It's well, it's it's not. But nowadays, the furnace and 1559 01:25:05.960 --> 01:25:08.600 air conditioning systems that they've always worked in conjunction with 1560 01:25:08.680 --> 01:25:11.680 each other. But now with with communicating systems and Wi 1561 01:25:11.840 --> 01:25:18.000 Fi it's and all that, it's it's in an ideal situation, 1562 01:25:18.239 --> 01:25:21.319 you really do want them together, right, but but it 1563 01:25:21.439 --> 01:25:24.880 doesn't necessarily have to be that way. And so that's 1564 01:25:24.920 --> 01:25:27.239 why it's so important to get somebody you can trust 1565 01:25:27.760 --> 01:25:32.279 to explain the differences of you know, what, what your 1566 01:25:32.359 --> 01:25:36.199 needs are, what you're hoping to accomplish, and and the 1567 01:25:36.279 --> 01:25:38.439 thing to keep in mind too, is that the installation 1568 01:25:38.680 --> 01:25:41.000 process is one of the most expensive parts of the 1569 01:25:41.039 --> 01:25:42.640 furnace and air conditioning system, but. 1570 01:25:42.680 --> 01:25:45.680 It's one of the most important too, correct And. 1571 01:25:45.960 --> 01:25:49.560 But but my point is if you if you're replacing one, 1572 01:25:50.439 --> 01:25:53.000 you'll play just a little bit more on installation costs 1573 01:25:53.000 --> 01:25:56.319 to replace both, where if you're doing them separately and. 1574 01:25:57.880 --> 01:26:02.279 Correct correct, furnaces are way cheaper as Yes, that's correct. 1575 01:26:02.560 --> 01:26:06.800 So Kelvin, let's talk about this now, this washer, she 1576 01:26:07.640 --> 01:26:09.960 bought it had some problems with it. Now they're saying 1577 01:26:10.000 --> 01:26:12.119 it's better to just replace it, and they'll give her 1578 01:26:12.159 --> 01:26:14.239 three point fifty Mark. 1579 01:26:15.119 --> 01:26:17.279 What do you remember? Mark says, a lot of their 1580 01:26:17.359 --> 01:26:20.920 stuff's been taken down from their website. Mark, was your 1581 01:26:21.000 --> 01:26:23.800 recollection on how they did bid well, if. 1582 01:26:23.680 --> 01:26:26.439 They sold steep into it, if they sold stuff as 1583 01:26:26.520 --> 01:26:28.760 a second I mean, I'll call it a scratch and dent. 1584 01:26:29.319 --> 01:26:34.840 They would generally warranty it themselves, meaning the manufacturer's warranty 1585 01:26:35.760 --> 01:26:38.079 was void, there wasn't one, so they would fix it. 1586 01:26:38.560 --> 01:26:42.560 But the exclusions they had in their warranties were quite incredible. 1587 01:26:42.600 --> 01:26:45.359 But they're no longer on their website. I'm trying to 1588 01:26:45.439 --> 01:26:47.199 find a copy of them from the past. 1589 01:26:47.399 --> 01:26:49.680 But maybe I remember Mark, didn't you say that? 1590 01:26:50.439 --> 01:26:54.319 Didn't you say that everything they sell they sell direct. 1591 01:26:54.399 --> 01:26:58.479 They buy it and then resell it. They're not everything, 1592 01:26:58.680 --> 01:27:03.319 not everything, okay, but a lot of the stuff you buy, 1593 01:27:03.800 --> 01:27:05.399 you're buying scratch and dents. 1594 01:27:05.920 --> 01:27:07.920 Yeah, some of the scratch and dents, like maybe they 1595 01:27:08.000 --> 01:27:11.000 bought them from a builder that can't use them anymore, 1596 01:27:11.199 --> 01:27:13.520 so they're not buying them from the manufacturer. But I 1597 01:27:13.640 --> 01:27:17.840 do believe they also sell stuff with a manufacturer's warranty. 1598 01:27:20.439 --> 01:27:23.720 But either way, the manufacturer's warranty is going to be 1599 01:27:23.800 --> 01:27:25.920 out on this. Most of them are only one year, 1600 01:27:26.319 --> 01:27:29.680 so they're definitely going to be under that service contract. 1601 01:27:30.119 --> 01:27:32.520 To me, i'd be curious to look at that extended 1602 01:27:32.560 --> 01:27:36.000 warranty to see if there's a dollar amount they'll only. 1603 01:27:35.920 --> 01:27:36.399 Pay up to. 1604 01:27:36.880 --> 01:27:39.439 Because it's kind of odd they're saying, hey, we don't 1605 01:27:39.439 --> 01:27:41.880 want to fix it because it's too expensive, but we'll 1606 01:27:41.920 --> 01:27:44.199 give you four hundred bucks. I mean, if the warranty 1607 01:27:44.359 --> 01:27:46.640 says that, fine, but if it doesn't say it, I 1608 01:27:46.720 --> 01:27:47.760 think they need to fix it. 1609 01:27:49.359 --> 01:27:52.039 Kelvin, did you look at the warranty and their offer 1610 01:27:52.239 --> 01:27:53.079 and how it looks? 1611 01:27:53.239 --> 01:27:53.359 You know? 1612 01:27:53.600 --> 01:27:55.479 And have you looked at it? 1613 01:27:57.119 --> 01:27:59.279 I tried to pull it up online. They told me 1614 01:27:59.359 --> 01:28:01.640 to look up one and I cannot find it online 1615 01:28:01.720 --> 01:28:02.840 through a plant factory. 1616 01:28:03.079 --> 01:28:05.119 So you don't have a cop you don't have a 1617 01:28:05.199 --> 01:28:07.119 copy of it. I don't like that idea of looking 1618 01:28:07.159 --> 01:28:11.119 it up online because it's kind of like saying, I mean, 1619 01:28:11.159 --> 01:28:12.520 they could have changed it since you. 1620 01:28:12.600 --> 01:28:13.720 Bought it, you know what I mean? 1621 01:28:14.560 --> 01:28:14.760 Yeah? 1622 01:28:15.399 --> 01:28:17.600 Yeah, I want to know the terms and conditions of 1623 01:28:17.680 --> 01:28:20.640 the warranty your mom got. What are the terms and conditions? 1624 01:28:20.880 --> 01:28:23.960 Did your mom get any kind of documentation on the warranty? 1625 01:28:26.239 --> 01:28:28.039 The only thing it just says on the bill that 1626 01:28:28.159 --> 01:28:30.600 she got it's a four year single appliant's warranty. 1627 01:28:32.199 --> 01:28:33.920 Oh wait, I'd love to look for it. Do you 1628 01:28:34.000 --> 01:28:34.840 have a copy of it? 1629 01:28:36.520 --> 01:28:38.359 I just have a copy of the bill what we 1630 01:28:38.479 --> 01:28:40.880 got with the numbers they have on it, and that's it. 1631 01:28:41.680 --> 01:28:46.319 That's all she has. I know when she bought it, 1632 01:28:46.479 --> 01:28:49.039 the reason she bought it from, she said with the 1633 01:28:49.119 --> 01:28:51.239 extended warrant. She when she bought it, they told her 1634 01:28:51.319 --> 01:28:54.399 that if she buys the extended warranty that it'll be good, 1635 01:28:54.640 --> 01:28:56.439 she'll have it, she won't have to worry about it, 1636 01:28:56.520 --> 01:28:58.640 and that if anything breaks, they'll fix it, and if 1637 01:28:58.680 --> 01:29:01.079 they can't fix it, they would replay. Is what they 1638 01:29:01.199 --> 01:29:02.920 told her in the store to day she bought it. 1639 01:29:04.039 --> 01:29:06.720 But we never got a copy of the extended warranty 1640 01:29:06.840 --> 01:29:09.239 or anything they said. That was all online, is what 1641 01:29:09.399 --> 01:29:09.920 she told me. 1642 01:29:11.439 --> 01:29:16.159 Okay, so you can't find it? No, and Martin, did 1643 01:29:16.239 --> 01:29:16.760 you find it? 1644 01:29:17.960 --> 01:29:18.079 Now? 1645 01:29:18.119 --> 01:29:20.640 I'm trying to get a copy of the extended warranty. 1646 01:29:20.720 --> 01:29:24.319 I'm chatting with someone on their website. But I have 1647 01:29:24.399 --> 01:29:25.640 a feeling, okay, buy. 1648 01:29:28.239 --> 01:29:30.439 Maybe we can have someone during the show right now. 1649 01:29:31.880 --> 01:29:37.479 Calvin, Tom, Calvin, ahead, this is bo. Your mom bought 1650 01:29:37.560 --> 01:29:41.520 this extended warranty. They're supposed to fix it. I would 1651 01:29:41.600 --> 01:29:44.760 just call over there. You probably got a technician out 1652 01:29:44.800 --> 01:29:46.960 there that didn't really know what he was doing and 1653 01:29:47.279 --> 01:29:50.039 was just going to try to throw parts at it. 1654 01:29:50.199 --> 01:29:51.920 I think you should call up and say, I got 1655 01:29:51.960 --> 01:29:54.880 this extended warranty, you're supposed to fix it. Now, get 1656 01:29:54.920 --> 01:29:55.840 the machine fixed. 1657 01:29:55.880 --> 01:29:57.920 Do you have any notes on the service call as 1658 01:29:57.960 --> 01:29:59.279 to what's wrong with the washer? 1659 01:30:01.800 --> 01:30:04.640 No, he never gave us any notes or anything. He 1660 01:30:04.800 --> 01:30:06.800 just said that he told my mother that he would 1661 01:30:06.880 --> 01:30:07.520 order the party. 1662 01:30:08.840 --> 01:30:11.319 Did the well No, What I'm asking is, did the 1663 01:30:11.359 --> 01:30:14.159 appliance come when she bought it in a new box 1664 01:30:14.319 --> 01:30:17.000 like a new appliance or was it a scratch in dent? 1665 01:30:17.159 --> 01:30:17.520 Do you know? 1666 01:30:18.479 --> 01:30:20.960 It was a brand new appliance that come and they 1667 01:30:21.079 --> 01:30:22.600 delivered it in a box tour. 1668 01:30:25.039 --> 01:30:28.279 But she never used the original She never used the 1669 01:30:28.359 --> 01:30:30.119 original factory warranty. 1670 01:30:31.560 --> 01:30:34.199 No, because that run out and she's only used the 1671 01:30:34.239 --> 01:30:35.319 extended warranty on it. 1672 01:30:36.479 --> 01:30:40.359 Okay, so she did have an actual fact she did 1673 01:30:40.479 --> 01:30:44.760 have an actual warranty though, Yes she did. 1674 01:30:46.319 --> 01:30:50.680 Okay, I think Tom and just tell him to us 1675 01:30:50.760 --> 01:30:53.640 that Calvin, I'll be happy to make a call over 1676 01:30:53.720 --> 01:30:55.920 there for you and just see if we can come. 1677 01:30:57.800 --> 01:31:01.520 Why says right here, guys, here's what I found. It 1678 01:31:01.640 --> 01:31:05.520 says all plans no refunds will be made based on 1679 01:31:05.640 --> 01:31:09.640 the replacement product cost difference. The most we will pay 1680 01:31:10.199 --> 01:31:13.960 and or be liable for on any single repair to 1681 01:31:14.079 --> 01:31:20.000 your covered product or its replacement is the current depreciated 1682 01:31:20.319 --> 01:31:24.199 price you paid for the original product at the time 1683 01:31:24.319 --> 01:31:27.279 of the original purchase, excluding taxes. 1684 01:31:28.479 --> 01:31:31.279 Does that mean that means the most they're going to 1685 01:31:31.319 --> 01:31:33.399 pay for it is the depreciated value. 1686 01:31:33.680 --> 01:31:38.920 It's almost like ACV policy on a roof, so that 1687 01:31:39.039 --> 01:31:42.479 they're saying her fifty They're saying her washing machine right 1688 01:31:42.600 --> 01:31:45.720 now if it was working, is worth three hundred and 1689 01:31:45.760 --> 01:31:48.199 fifty bucks or whatever the amount is, and that's the 1690 01:31:48.319 --> 01:31:49.680 maximum they'll pay out. 1691 01:31:51.840 --> 01:31:55.720 Even so that's why if the repair equals more than 1692 01:31:55.800 --> 01:31:57.399 what it's worth, they're not going to repair it. 1693 01:31:58.279 --> 01:32:01.199 Yeah, which is like, that's just insane. So, I mean, 1694 01:32:01.520 --> 01:32:03.279 why call it a fort mark? 1695 01:32:03.319 --> 01:32:05.760 A lot of like a used car. A used car 1696 01:32:05.920 --> 01:32:10.279 warranty says that in a way. It says when cumulative repairs, 1697 01:32:11.039 --> 01:32:15.039 not just the current repair, but the cumulative cost of 1698 01:32:15.159 --> 01:32:20.520 repairs equals the mark the current market value of the car, 1699 01:32:21.560 --> 01:32:23.039 then you have no more coverage. 1700 01:32:24.279 --> 01:32:27.199 Yeah, but in this case it's it's really crazy because 1701 01:32:27.239 --> 01:32:29.359 it's a freaking washing machine. 1702 01:32:31.880 --> 01:32:33.680 Right, hold on a sect. 1703 01:32:34.000 --> 01:32:37.079 Maybe we'll, uh, we'll we'll explore this some more coming up, 1704 01:32:37.119 --> 01:32:39.000 but I'll take your other calls three h three seven 1705 01:32:39.039 --> 01:32:46.359 one three eight two five five Go with a sure 1706 01:32:46.479 --> 01:32:49.880 thing Denver's best roofer Excel Roofing dot com. You don't 1707 01:32:49.920 --> 01:32:55.920 pay a cent until you're content. Time for an insurance 1708 01:32:56.039 --> 01:32:59.680 check up free, no obligation. In comparison, call Compass Insurance 1709 01:33:00.199 --> 01:33:03.199 too much your coverage at dozens of insurance companies find 1710 01:33:03.239 --> 01:33:05.199 out now three all three seven seven to one. 1711 01:33:05.319 --> 01:33:05.560 Help. 1712 01:33:05.760 --> 01:33:08.399 You'll think you're his only customer when you choose Frank 1713 01:33:08.479 --> 01:33:10.880 durand the real estate Man dot com to list your 1714 01:33:10.960 --> 01:33:14.039 home with Remax Alliance three oh three nine two zero 1715 01:33:14.199 --> 01:33:15.119 sixteen twenty two. 1716 01:33:23.720 --> 01:33:24.960 Hey, I saw Martino. 1717 01:33:25.000 --> 01:33:27.399 You're a troubleshooter at three O three seven one three 1718 01:33:27.560 --> 01:33:30.520 talk seven one three eight two five five. 1719 01:33:32.039 --> 01:33:38.000 Okay, So how are we going to leave this? What 1720 01:33:38.079 --> 01:33:39.439 are we gonna do for Calvin? 1721 01:33:40.680 --> 01:33:43.399 I think Calvin should get his wash his mom's washing 1722 01:33:43.479 --> 01:33:48.439 machine fixed under the terms of the warranty. Yeah, instead 1723 01:33:48.479 --> 01:33:51.720 of trying to buys, uh, spend more money for a 1724 01:33:51.760 --> 01:33:54.640 new one. The agreement was to get it fit. 1725 01:33:54.840 --> 01:33:58.000 But yes, but Mark said, there's a disclaimer and if 1726 01:33:58.159 --> 01:33:59.960 if it's in the if it's in the agreement, there's 1727 01:34:00.119 --> 01:34:02.399 not much he can do about it, true, unless we 1728 01:34:02.479 --> 01:34:04.720 call it. If they have the choice, if they have 1729 01:34:04.840 --> 01:34:09.600 the choice of buying them out at a ACV value, 1730 01:34:10.319 --> 01:34:13.800 and that's the choice in the warranty, that's what they bought. 1731 01:34:14.760 --> 01:34:16.960 Now, that's true. But if you could hunt that down, 1732 01:34:17.159 --> 01:34:19.720 I mean, you want this one bone. 1733 01:34:19.680 --> 01:34:23.079 Yeah, I mean I met Chuck Ewing one time years ago. 1734 01:34:23.239 --> 01:34:25.920 He's the owner of the place. I mean, it'd be 1735 01:34:26.000 --> 01:34:27.840 worth for me to make a call, maybe make it 1736 01:34:27.960 --> 01:34:30.399 right with these people and just get get her washing 1737 01:34:30.479 --> 01:34:32.520 machine fixed. I'd like to take it on. 1738 01:34:35.119 --> 01:34:37.680 Okay, now did it, hey, Kelvin, did it have a 1739 01:34:37.760 --> 01:34:39.840 lot of problems or just a few problems? 1740 01:34:40.039 --> 01:34:42.319 How many times have has she had to use the warranty? 1741 01:34:42.359 --> 01:34:44.399 In other words, twice? 1742 01:34:46.279 --> 01:34:51.960 Okay, that's not bad. And this is the second one? Wait? Wait, 1743 01:34:52.239 --> 01:34:54.600 so would this be the third one or is this 1744 01:34:54.760 --> 01:34:55.479 the second one? 1745 01:34:57.319 --> 01:34:59.760 The first repair income out? He said it needed some 1746 01:35:00.439 --> 01:35:02.399 and then he said it needed and yeah, but no, what. 1747 01:35:02.479 --> 01:35:05.760 I'm asking what Calvin, I'm asking in the life of 1748 01:35:05.840 --> 01:35:10.960 this appliance. How many different problems has she experienced? Okay, 1749 01:35:11.079 --> 01:35:14.720 this is the second repair. Okay, all right, thank you Calvin. 1750 01:35:14.840 --> 01:35:17.079 So Bo is going to be getting in touch with you, 1751 01:35:18.159 --> 01:35:21.680 be waiting for his call, and again I think there's 1752 01:35:22.119 --> 01:35:24.600 their offer doesn't sound terrible to me? 1753 01:35:25.159 --> 01:35:28.520 Peggy, Hi? What's going on? Peggy? 1754 01:35:30.399 --> 01:35:30.520 Hi? 1755 01:35:33.960 --> 01:35:34.920 Yeah, this is Peggy. 1756 01:35:37.239 --> 01:35:39.079 I'm listening. I'm listening. 1757 01:35:40.840 --> 01:35:41.399 Oh go ahead. 1758 01:35:43.760 --> 01:35:44.800 Are you on a speaker? 1759 01:35:46.640 --> 01:35:50.880 Yes, only because I'm hearing impaired. And when I look, 1760 01:35:51.439 --> 01:35:53.760 I have a I have a captain phone. 1761 01:35:54.279 --> 01:35:56.520 No, No, that's okay, that's okay. 1762 01:35:58.720 --> 01:36:00.119 Okay, okay, what's. 1763 01:36:03.479 --> 01:36:03.800 Okay? 1764 01:36:04.439 --> 01:36:09.760 What I what I'm trying to access is homeowner's insurance. 1765 01:36:11.319 --> 01:36:16.000 My former company canceled me, uh or let me know 1766 01:36:16.159 --> 01:36:19.000 in January that I would be canceled by March sixth, 1767 01:36:19.560 --> 01:36:22.159 which would have been my renewal dates. 1768 01:36:23.560 --> 01:36:30.199 And why are they canceling you? Why are they canceling you? 1769 01:36:30.640 --> 01:36:34.640 And they well, on the letters, they they said that 1770 01:36:34.840 --> 01:36:36.840 they don't have to tell me why they're canceling. But 1771 01:36:36.920 --> 01:36:41.880 I found out later it's because I have three claims 1772 01:36:42.600 --> 01:36:47.319 within five years and that makes me high risk. Therefore 1773 01:36:48.119 --> 01:36:48.880 they canceled me. 1774 01:36:49.720 --> 01:36:50.600 And no one else. 1775 01:36:50.960 --> 01:36:54.560 And they're right about this. They're right about that. They 1776 01:36:54.640 --> 01:36:58.039 don't have to tell you squat and but they are 1777 01:36:58.159 --> 01:37:02.079 also right that I don't know if it's the word 1778 01:37:02.159 --> 01:37:05.399 right or wrong even matters. They can cancel you and 1779 01:37:05.560 --> 01:37:08.920 that's what they're doing. So whether you agree whether it 1780 01:37:09.039 --> 01:37:10.479 or not, that's just the way it is. So now 1781 01:37:10.600 --> 01:37:12.439 you need help finding another policy. 1782 01:37:12.560 --> 01:37:19.239 Right, Yes, I have to read what you said. 1783 01:37:22.039 --> 01:37:25.039 Okay. One thing I want I would like to bring 1784 01:37:25.119 --> 01:37:29.279 out upfront is that one of those claims I was 1785 01:37:29.399 --> 01:37:33.039 told it would not go against me and it would 1786 01:37:33.119 --> 01:37:36.279 not be in my record because they didn't pay anything. 1787 01:37:37.479 --> 01:37:39.720 They wouldn't pay it, and the lady on the phone 1788 01:37:39.760 --> 01:37:42.000 had told me this one will not go against you 1789 01:37:42.600 --> 01:37:45.600 because we're not paying the claim. Well, it's on there 1790 01:37:46.279 --> 01:37:48.560 and it's causing me not to be able to get 1791 01:37:48.600 --> 01:37:51.359 insurance from any other company. 1792 01:37:52.319 --> 01:37:56.520 It comes back. Oh goodness, Wait a minute, Wait a minute, Peggy, 1793 01:37:56.680 --> 01:37:57.680 this is what I need to know. 1794 01:37:59.479 --> 01:38:04.920 What is the nature of this here this non renewal 1795 01:38:05.359 --> 01:38:07.439 or excuse me, no, I mean the nature of the 1796 01:38:07.560 --> 01:38:08.560 previous claims. 1797 01:38:08.920 --> 01:38:10.600 What were the previous claims? 1798 01:38:12.000 --> 01:38:14.680 Okay, two of them were my roof, one was wind 1799 01:38:14.800 --> 01:38:17.920 damage and one was hail damage, but the one they 1800 01:38:18.039 --> 01:38:21.079 did not pay was water in my basement. 1801 01:38:23.359 --> 01:38:24.960 Yeah, but you inquired about it. 1802 01:38:26.720 --> 01:38:29.760 I inquired and the lady said, well, we can't. 1803 01:38:29.920 --> 01:38:31.640 We don't pay that and it. 1804 01:38:31.680 --> 01:38:32.800 Won't go against you. 1805 01:38:33.079 --> 01:38:34.359 But it is going against me. 1806 01:38:34.479 --> 01:38:36.600 I've had I've called every major insurance. 1807 01:38:36.760 --> 01:38:40.079 What they meant, Okay, Yeah, it is going against you, 1808 01:38:40.680 --> 01:38:42.600 and you're not going to do it. Peggy, You're not 1809 01:38:42.640 --> 01:38:45.359 going to do anything about it. I want to be 1810 01:38:45.439 --> 01:38:48.520 honest with you rather than waste your time. You're not 1811 01:38:48.720 --> 01:38:51.239 going to quibble over whether they paid anything or not. 1812 01:38:51.359 --> 01:38:57.279 Because their definition of a claim is acclaim. See a 1813 01:38:57.479 --> 01:39:01.800 claim is a request or an inquiry. It's not necessarily 1814 01:39:02.000 --> 01:39:04.680 a paid or settled claim. It's a claim. 1815 01:39:05.039 --> 01:39:08.520 Do you know I knew I knew someone who inquired 1816 01:39:08.520 --> 01:39:13.079 about lost or stolen jewelry and it turned out to 1817 01:39:13.159 --> 01:39:15.079 be nothing. They didn't pay anything. 1818 01:39:15.640 --> 01:39:18.520 They then put in a claim, not put in a claim, 1819 01:39:18.520 --> 01:39:20.000 but they asked about a claim for. 1820 01:39:21.640 --> 01:39:25.720 Uh, the same household. I forget what it was for. 1821 01:39:25.920 --> 01:39:28.359 I think it was a sewer back up. 1822 01:39:29.159 --> 01:39:30.800 And then the third and they didn't pay on that, 1823 01:39:31.000 --> 01:39:32.960 and then the third because it was a city's problem 1824 01:39:33.039 --> 01:39:33.399 or something. 1825 01:39:33.760 --> 01:39:35.800 The third one had something to do. 1826 01:39:35.920 --> 01:39:39.920 With a broken window from hail and water, and they 1827 01:39:40.039 --> 01:39:42.800 never paid on any of the claims, but they were 1828 01:39:42.880 --> 01:39:43.760 canceled for them. 1829 01:39:46.760 --> 01:39:48.279 Well, I don't want to mess over it. 1830 01:39:48.439 --> 01:39:50.279 I just want to buy new insurance. 1831 01:39:50.399 --> 01:39:51.279 I just want to buy it. 1832 01:39:51.399 --> 01:39:55.159 No, I want to help you. Let's get let's get 1833 01:39:55.199 --> 01:39:58.319 our insurance expert on you hang on. And what I 1834 01:39:58.399 --> 01:40:01.680 meant by quibba, what I meant was we we shouldn't 1835 01:40:01.720 --> 01:40:03.920 waste time with this company. What is the name of 1836 01:40:04.000 --> 01:40:05.159 the company, by the way. 1837 01:40:06.880 --> 01:40:09.840 The company that cancel my policy is SAFECode. 1838 01:40:11.479 --> 01:40:15.800 Uh oh hm. You know what's the problem with that 1839 01:40:16.039 --> 01:40:23.119 is is that they might uh okay, what a safe 1840 01:40:23.159 --> 01:40:26.119 Code is a pretty mainline company. I got to figure 1841 01:40:26.159 --> 01:40:29.119 out what's going on here? Were those other claims? Were 1842 01:40:29.159 --> 01:40:31.399 those other claims? Okay, let's take a break. I'll be 1843 01:40:31.520 --> 01:40:39.880 right back. Go with a sure thing Denver's Best roofer 1844 01:40:40.079 --> 01:40:42.960 Excel roofing dot com. You don't pay a cent until 1845 01:40:43.000 --> 01:40:49.439 you're content. Time for an insurance checkup free, no obligation. 1846 01:40:49.479 --> 01:40:53.319 In comparison, call Compass insurance paying too much your coverage 1847 01:40:53.359 --> 01:40:56.000 at dozens of insurance companies find out now three oh 1848 01:40:56.079 --> 01:40:58.960 three seven seven one help. You'll think you're his only 1849 01:40:59.079 --> 01:41:01.479 customer when you is Frank durand the real estate Man 1850 01:41:01.600 --> 01:41:04.960 dot com to list your home with Remax Alliance three 1851 01:41:05.039 --> 01:41:07.279 oh three nine two zero sixteen twenty two. 1852 01:41:12.760 --> 01:41:16.880 Ripped new need. 1853 01:41:16.840 --> 01:41:18.079 Advice so you don't have. 1854 01:41:20.279 --> 01:41:21.079 Come running. 1855 01:41:21.319 --> 01:41:26.640 Just as fast as we can, Shooter's gonna help coming man. 1856 01:41:27.479 --> 01:41:34.680 This is the Troubleshooter Show now, Tom Martino, Hey. 1857 01:41:34.640 --> 01:41:36.520 Tom Martino here, Welcome to the show. 1858 01:41:36.640 --> 01:41:39.560 We are here solving problems, answering questions, taking a planks, 1859 01:41:39.560 --> 01:41:42.720 and making your life a little easier. This hour brought 1860 01:41:42.760 --> 01:41:45.600 to you by Renew Home Innovations, who will do the 1861 01:41:45.640 --> 01:41:50.000 most beautiful shower conversions. If you've ever seen sheep porcelain, 1862 01:41:51.560 --> 01:41:55.880 My god, is it beautiful, all different colors and patterns or. 1863 01:41:55.880 --> 01:41:57.479 You can get pure white. Anyway. 1864 01:41:57.520 --> 01:42:00.520 He does these shower conversions with these with this porcelink 1865 01:42:00.560 --> 01:42:02.800 and put porcelain anywhere in your bath to match. 1866 01:42:02.880 --> 01:42:05.000 And you got to check them out. 1867 01:42:05.079 --> 01:42:09.279 Kay. Renew Home Innovations dot Com three oh three nine 1868 01:42:09.399 --> 01:42:12.439 are four two thousand. These shower conversions take two or 1869 01:42:12.439 --> 01:42:14.960 three days, that's it, and then you can have months 1870 01:42:15.000 --> 01:42:18.079 and months to pay. There are so many financing options. 1871 01:42:18.439 --> 01:42:21.039 Renew Home Innovations dot Com three oh three nine are 1872 01:42:21.079 --> 01:42:26.239 a four to two thousand. So we're talking about home insurance. 1873 01:42:26.680 --> 01:42:29.920 We're getting our expert on, so hang on. I'll go 1874 01:42:30.079 --> 01:42:32.039 back to you when we have our expert. But now 1875 01:42:32.039 --> 01:42:35.359 I'm going to talk to Hetty about Sentrylink. Hetty, what's 1876 01:42:35.399 --> 01:42:36.760 going on with Sentrylink? 1877 01:42:37.600 --> 01:42:37.760 Oh? 1878 01:42:37.880 --> 01:42:39.479 Hi, Tom, thank you so much. 1879 01:42:39.840 --> 01:42:39.960 Hi. 1880 01:42:40.119 --> 01:42:44.960 I have macielneration and I can see to dial the phone, 1881 01:42:45.039 --> 01:42:48.520 and my daughter's here right now and she helped me 1882 01:42:48.720 --> 01:42:52.479 dial dial Youth because we were at the hospital at 1883 01:42:53.000 --> 01:42:58.840 University Hospital, so I had them come out Lulan. It 1884 01:42:59.079 --> 01:43:03.039 was for a Century Link. And he looks at the 1885 01:43:03.159 --> 01:43:06.520 phone and he can't find the phone connection around my 1886 01:43:06.640 --> 01:43:08.560 house for the landline. 1887 01:43:08.600 --> 01:43:11.880 I have wait a minute, hold on, hold on. He 1888 01:43:11.960 --> 01:43:14.119 looked at what phone? Dear, what phone did he look 1889 01:43:14.159 --> 01:43:14.319 at that? 1890 01:43:14.479 --> 01:43:18.199 I have a landline at my house and I was 1891 01:43:18.279 --> 01:43:22.039 going to get another phone from the internet that has 1892 01:43:22.159 --> 01:43:25.039 big numbers so I could see the dial out. 1893 01:43:26.439 --> 01:43:26.560 Right. 1894 01:43:26.720 --> 01:43:27.680 You can't see that? 1895 01:43:28.119 --> 01:43:28.159 What? 1896 01:43:29.159 --> 01:43:31.399 So what did he? What did? What did he do? 1897 01:43:32.520 --> 01:43:36.920 He went around looking around the house because there's apparently 1898 01:43:37.399 --> 01:43:40.359 a connection in the wiring on my phone. 1899 01:43:41.319 --> 01:43:42.079 Now I get it. 1900 01:43:42.319 --> 01:43:44.439 What I need to know is this the phone that 1901 01:43:44.560 --> 01:43:46.640 you have. You want to get a bigger number phone. 1902 01:43:46.880 --> 01:43:50.039 But the phone that you have, is it a cordless phone. 1903 01:43:51.079 --> 01:43:54.479 Yes, it's a pan of Sonic's kidless phone. But I 1904 01:43:54.560 --> 01:43:56.880 can't okay now that small numbers. 1905 01:43:57.239 --> 01:44:00.520 Just hold on, hetty, hetty, I understand all this not talking. 1906 01:44:00.960 --> 01:44:04.239 I'm just trying to discern something. You have a cordless phone. 1907 01:44:04.439 --> 01:44:06.720 And do you know where the base is for that phone? 1908 01:44:06.720 --> 01:44:08.960 Where you you set it in the base to charge? 1909 01:44:10.359 --> 01:44:14.359 Yes, on the desk phone charger, got it. 1910 01:44:14.840 --> 01:44:19.239 And then and then that you plug in the base 1911 01:44:19.319 --> 01:44:23.640 station you plug into the jacks on your wall, right correct? 1912 01:44:25.680 --> 01:44:28.840 Yes, So you're telling me that a guy from Sentry 1913 01:44:28.920 --> 01:44:33.800 Link could not tone that line, Well, well here's what 1914 01:44:33.960 --> 01:44:37.159 it is. Well, then he's an idiot. There's no other word. 1915 01:44:37.199 --> 01:44:38.479 He's an absolute idiot. 1916 01:44:39.039 --> 01:44:41.720 And I can't even believe it because if you are 1917 01:44:41.840 --> 01:44:44.319 plugged in somewhere, and you know what I mean. You 1918 01:44:44.399 --> 01:44:46.720 know those plugins, the jacks on the wall, you have 1919 01:44:46.880 --> 01:44:48.399 them at your house, right spoil? 1920 01:44:48.760 --> 01:44:52.960 Yeah, well hold on, but you do have how many 1921 01:44:53.159 --> 01:44:56.640 jacks or or or plug ins are there around your 1922 01:44:56.680 --> 01:44:58.680 house to plug in a phone if you want it. 1923 01:44:58.680 --> 01:45:00.840 To come any street. 1924 01:45:01.399 --> 01:45:06.479 Okay, okay, good Now, now you're telling me you have 1925 01:45:06.640 --> 01:45:11.760 four jacks. You have four jacks or five jacks or whatever, 1926 01:45:11.760 --> 01:45:12.319 it doesn't. 1927 01:45:12.079 --> 01:45:15.119 Matter how many. And this moron, I don't want to 1928 01:45:15.199 --> 01:45:19.199 insult my morons. This idiot from CenturyLink could not find 1929 01:45:19.720 --> 01:45:21.119 your main connection. 1930 01:45:22.359 --> 01:45:26.000 Right he's set outside what's called. 1931 01:45:25.880 --> 01:45:28.800 It's called the central office. He can't find the co 1932 01:45:29.640 --> 01:45:31.520 he can't find the interface. 1933 01:45:32.239 --> 01:45:36.600 What this idiot does not understand is that he can 1934 01:45:36.720 --> 01:45:40.039 plug in what's called a toner to one of those lines, 1935 01:45:40.239 --> 01:45:42.720 to any of those jacks, and he can. 1936 01:45:42.680 --> 01:45:45.439 Go outside and find out where that is. 1937 01:45:46.199 --> 01:45:48.760 I could do it for him in ten minutes. And 1938 01:45:48.880 --> 01:45:53.479 I don't work for CenturyLink. So what kind of a moron, 1939 01:45:54.119 --> 01:45:56.439 I'm sorry, do we even need kind of do? 1940 01:45:56.600 --> 01:45:58.560 Is? Plug in the new phone into the cords that 1941 01:45:58.680 --> 01:45:59.520 she's got right now? 1942 01:46:00.880 --> 01:46:02.840 We tried to plug it in. It works for my 1943 01:46:03.039 --> 01:46:06.479 daughter's house, but for some reason, it doesn't work with 1944 01:46:06.600 --> 01:46:07.960 the wiring we have here. 1945 01:46:08.920 --> 01:46:11.359 I don't wait a minute, wait a minute, it doesn't 1946 01:46:11.399 --> 01:46:13.840 work with the wiring you have. Is it a cordless 1947 01:46:13.840 --> 01:46:16.960 phone as well? The big number phone? Okay, you have 1948 01:46:17.079 --> 01:46:20.199 a big number cordless phone, and you took the base 1949 01:46:20.279 --> 01:46:22.720 station and plugged it into one of the jacks at 1950 01:46:22.760 --> 01:46:27.520 your house, right, and it won't act. You don't hear 1951 01:46:27.520 --> 01:46:29.479 a dial tone, or you don't get a dial tone 1952 01:46:29.560 --> 01:46:29.960 or anything. 1953 01:46:30.119 --> 01:46:30.760 The same jack. 1954 01:46:30.840 --> 01:46:32.640 Now this phone is currently plugged into. 1955 01:46:33.399 --> 01:46:37.359 Yeah, good, good observation. Dragon, it's the same. You plug 1956 01:46:37.439 --> 01:46:40.079 it into the same place this one is plugged into. 1957 01:46:40.039 --> 01:46:40.800 And it won't work. 1958 01:46:42.079 --> 01:46:43.920 Correct, it won't work. 1959 01:46:44.079 --> 01:46:47.399 What happens? What happens when you click it? 1960 01:46:48.720 --> 01:46:49.439 It's stabic? 1961 01:46:49.680 --> 01:46:53.279 No dial tone? No, But you put the other one 1962 01:46:53.359 --> 01:46:54.840 back in and you get dial tone. 1963 01:46:55.720 --> 01:46:59.640 Correct. And when he said we didn't have the right one, 1964 01:46:59.720 --> 01:47:01.960 so he ordered the one he wanted us to order 1965 01:47:02.039 --> 01:47:02.800 off the internet. 1966 01:47:03.319 --> 01:47:06.079 Well, it could be it could be the phone that 1967 01:47:06.159 --> 01:47:08.760 you bought. Do you have a model number and stuff? 1968 01:47:09.079 --> 01:47:10.159 Did you buy it on Amazon? 1969 01:47:10.399 --> 01:47:13.960 The model number on the phone? It's over there. Yeah, 1970 01:47:14.319 --> 01:47:15.199 she has it here. 1971 01:47:15.560 --> 01:47:17.640 Give it to me, Give it to me. I want 1972 01:47:17.680 --> 01:47:19.079 to know the exact phone you bought. 1973 01:47:19.479 --> 01:47:22.039 Okay, she's going to go get it just a second now. 1974 01:47:22.880 --> 01:47:26.439 And he left his cell phone number with me and 1975 01:47:26.560 --> 01:47:28.720 said when we get the new one, he'd come over 1976 01:47:29.079 --> 01:47:32.279 and put it in and we we've called and called 1977 01:47:32.319 --> 01:47:33.760 and left a messine and called. 1978 01:47:33.640 --> 01:47:36.319 Wait wait and he so, did you get it? Did 1979 01:47:36.399 --> 01:47:37.279 you get another one? 1980 01:47:38.239 --> 01:47:41.920 We got another phone? It's the same one. My daughter says, 1981 01:47:42.399 --> 01:47:43.159 here you tell. 1982 01:47:43.000 --> 01:47:45.199 You, okay, give me the model, give me the make 1983 01:47:45.239 --> 01:47:46.800 and model, give me anything you got. 1984 01:47:47.760 --> 01:47:49.840 Okay, just a second, my daughter's going to give. 1985 01:47:49.760 --> 01:47:55.960 It to you. Sure, just a minute, Sure, thank you? Hello, Hi, 1986 01:47:56.119 --> 01:47:57.600 can you tell me what phone that is? 1987 01:47:58.800 --> 01:48:02.960 Yeah, it's a S I think I m p L 1988 01:48:03.479 --> 01:48:05.840 simple Photo dial six. 1989 01:48:06.680 --> 01:48:10.039 Okay, So it's s I m p l U. 1990 01:48:10.119 --> 01:48:14.039 Huh, landline Photo memory and big button phone for. 1991 01:48:14.159 --> 01:48:16.720 Seniors, Landline. 1992 01:48:18.399 --> 01:48:22.479 Okay, done, Landline. I'm looking up Landline. Keep keep going 1993 01:48:22.560 --> 01:48:26.119 with the description. So a simple photo, landline. 1994 01:48:25.600 --> 01:48:31.119 Photo memory, big button phone for seniors. One touch diamos our. 1995 01:48:31.079 --> 01:48:34.720 Simple landline Photo Memory. I got it. I got it, okay, 1996 01:48:35.039 --> 01:48:35.600 and it. 1997 01:48:35.640 --> 01:48:38.800 Will work at my house. It won't And I've tried 1998 01:48:38.880 --> 01:48:39.560 every the. 1999 01:48:39.600 --> 01:48:40.319 One I'm looking at. 2000 01:48:40.720 --> 01:48:43.199 This is not this simple phone I'm looking at as 2001 01:48:43.239 --> 01:48:46.640 a base. It's not a cordless phone. It's a regular phone. 2002 01:48:46.720 --> 01:48:47.600 Is that what you're looking at. 2003 01:48:47.640 --> 01:48:50.800 It's a regular phone. We were trying to It won't matter. 2004 01:48:50.920 --> 01:48:53.880 Whatever outlet, we plug it in, and she has an 2005 01:48:53.960 --> 01:48:56.039 extra landline that she turned off. 2006 01:48:57.159 --> 01:48:57.760 No, I get it. 2007 01:48:58.119 --> 01:49:01.199 Okay, she has an extra lay in her bedroom that 2008 01:49:01.239 --> 01:49:02.960 they could turn on and plug it in. And the 2009 01:49:03.000 --> 01:49:06.880 guy couldn't find the box for the landline connections. That 2010 01:49:07.159 --> 01:49:10.920 it's her wiring. It works in my house, she would. 2011 01:49:10.920 --> 01:49:13.640 They have a cordless one they use right now. It's 2012 01:49:13.920 --> 01:49:16.399 with a base, but she can't dial with it. So 2013 01:49:16.439 --> 01:49:17.359 I'm going to put her back on. 2014 01:49:17.560 --> 01:49:20.359 And I understand. I understand that. But why is that 2015 01:49:20.600 --> 01:49:23.800 phone the old one working and the new one won't. 2016 01:49:25.000 --> 01:49:29.119 We don't know, but it won't. I have a feeling. 2017 01:49:30.359 --> 01:49:31.239 I have a feeling this. 2018 01:49:31.399 --> 01:49:34.239 New big button landline phone that I'm looking at here. 2019 01:49:34.319 --> 01:49:37.840 I'm just trying to see all of the I'm wondering 2020 01:49:37.880 --> 01:49:38.680 if it's truly. 2021 01:49:40.439 --> 01:49:43.960 It says it is partial. 2022 01:49:45.560 --> 01:49:50.960 Well, this one says partial traditional landlines. Okay, I'm telling 2023 01:49:51.000 --> 01:49:51.399 you why. 2024 01:49:51.600 --> 01:49:55.239 This is not a wonky It is a void Dare 2025 01:49:55.279 --> 01:49:58.520 you looking at it? This is a voice machine? Did 2026 01:49:58.560 --> 01:49:59.079 you look at it? 2027 01:49:59.159 --> 01:50:00.760 Dragon? Yeah, I've got a up on the screen over here. 2028 01:50:00.840 --> 01:50:02.399 Yeah, it could be a void phone, so it might 2029 01:50:02.479 --> 01:50:02.840 be a. 2030 01:50:02.840 --> 01:50:05.560 Little It is a void phone. That's exactly what it is. 2031 01:50:05.920 --> 01:50:09.880 It it's it's a landline, but it's a voide. It's 2032 01:50:10.000 --> 01:50:12.920 not what she needs. She needs to I don't know 2033 01:50:12.960 --> 01:50:16.319 if they even make them anymore. But there's nothing wrong 2034 01:50:16.359 --> 01:50:20.239 with her wiring. Okay, and there's nothing wrong with the phone. 2035 01:50:20.399 --> 01:50:23.239 But she should You should return the phone, and you 2036 01:50:23.399 --> 01:50:28.920 need a true what's called pots. It's called pots phone. 2037 01:50:29.680 --> 01:50:34.520 It's called pots pot hot Listen, you know what pots 2038 01:50:34.560 --> 01:50:37.680 and pans, pots and pans. It's the pots part of that. 2039 01:50:38.039 --> 01:50:40.039 That's what you need. It's called pots. 2040 01:50:40.680 --> 01:50:42.000 Now what that stands for. 2041 01:50:43.600 --> 01:50:49.119 This is what it stands for plane old telephone service. 2042 01:50:49.159 --> 01:50:51.840 I know this sounds crazy, but that's what they refer. Well, 2043 01:50:51.840 --> 01:50:54.279 I'm gonna look it up on Amazon. You just need 2044 01:50:54.359 --> 01:51:00.479 a pots landline, okay. Now, because your phone looking for 2045 01:51:00.600 --> 01:51:05.520 an IP or excuse me, it's looking for broadband. Let's 2046 01:51:05.520 --> 01:51:08.560 see pots landline phone. Let me just do some searching 2047 01:51:08.640 --> 01:51:10.520 here and see if we can find one. 2048 01:51:10.640 --> 01:51:17.279 Okay, Well, there's all kinds. Who told you which phone 2049 01:51:17.319 --> 01:51:17.640 to get? 2050 01:51:18.880 --> 01:51:19.560 He did, the. 2051 01:51:19.640 --> 01:51:23.439 Fellow from Luhman from uh, what do you call it? 2052 01:51:23.680 --> 01:51:24.680 Centenary link? 2053 01:51:25.520 --> 01:51:26.960 No? I get it, I get it. 2054 01:51:28.880 --> 01:51:30.319 No, I know it is a good. 2055 01:51:30.439 --> 01:51:32.199 No, I know why he's doing it, because he's not 2056 01:51:32.399 --> 01:51:35.920 thinking of your wiring. He's thinking of the phone itself. 2057 01:51:36.680 --> 01:51:38.960 And it's a voipe phone. 2058 01:51:39.199 --> 01:51:44.960 It's not what you have. VOIPE stands for voice over IP. 2059 01:51:46.199 --> 01:51:49.880 That's not what you're looking for, although technically you could 2060 01:51:50.239 --> 01:51:52.920 do you Do you have internet? Do you use Internet? 2061 01:51:54.159 --> 01:51:54.359 Yes? 2062 01:51:54.560 --> 01:51:55.680 Yes, he doesn't know how to. 2063 01:51:55.840 --> 01:51:58.239 I don't know how. I don't know how to plug 2064 01:51:58.319 --> 01:51:58.520 it in. 2065 01:51:59.760 --> 01:51:59.960 Yeah. 2066 01:52:00.560 --> 01:52:03.720 No, But what I'm asking is do you have internet service? 2067 01:52:04.479 --> 01:52:06.600 And I thought, yeah, just a minute, I'll put her 2068 01:52:06.680 --> 01:52:12.239 back on. We had also used another phone this future 2069 01:52:12.359 --> 01:52:16.840 called FC FC eight eight eight big button phone, and 2070 01:52:17.000 --> 01:52:20.479 that did not either. And I don't know if that 2071 01:52:20.680 --> 01:52:25.880 one had voice over internet too, or the landline they 2072 01:52:25.960 --> 01:52:26.479 don't use. 2073 01:52:26.760 --> 01:52:29.560 Let me ask you something. At her house right there 2074 01:52:29.600 --> 01:52:32.119 where you are, her apartment or whatever it is. Does 2075 01:52:32.199 --> 01:52:34.439 she have Does she have Internet service? 2076 01:52:35.680 --> 01:52:35.840 Yes? 2077 01:52:35.960 --> 01:52:36.359 She does? 2078 01:52:37.680 --> 01:52:38.399 They have a mod. 2079 01:52:40.640 --> 01:52:41.000 They just. 2080 01:52:44.159 --> 01:52:49.159 Okay, never mind, alright, forget that part. Okay. I think 2081 01:52:49.399 --> 01:52:52.159 that it's a very simple thing. 2082 01:52:52.680 --> 01:52:56.600 She needs a big button analog phone, just an old 2083 01:52:56.680 --> 01:52:57.520 fashioned phone. 2084 01:52:58.119 --> 01:53:01.039 That's how old is the building she find that one. 2085 01:53:03.000 --> 01:53:03.680 Year old house. 2086 01:53:05.000 --> 01:53:08.119 It's her house, Yeah, it's her house, and it's forty 2087 01:53:08.239 --> 01:53:12.039 years old, and so you might be onto something because 2088 01:53:12.079 --> 01:53:13.920 it worked in my house, probably because I have a 2089 01:53:14.319 --> 01:53:16.960 voiceover internet, but she doesn't. 2090 01:53:17.640 --> 01:53:20.000 Yeah, and okay, so that's all. 2091 01:53:20.119 --> 01:53:24.479 She just return returned that phone because there's no problem 2092 01:53:24.560 --> 01:53:27.560 with sentry length, no problem with anybody. And let's try 2093 01:53:27.600 --> 01:53:30.399 to source one of those phones who can take this 2094 01:53:30.600 --> 01:53:31.560 case and help her out. 2095 01:53:32.880 --> 01:53:35.840 I uh, I can take care of a looking Amazon 2096 01:53:35.960 --> 01:53:40.000 and the one do DOC. You know, Doc actually coming Doc. 2097 01:53:40.079 --> 01:53:43.119 You're pretty technical here we're gonna get We're gonna have 2098 01:53:43.199 --> 01:53:45.760 somebody contact your mom or you off the air. Probably 2099 01:53:45.760 --> 01:53:47.800 I'd rather talk to you off the air. What we're 2100 01:53:47.880 --> 01:53:50.520 looking for, just so you know, it's a plane old 2101 01:53:50.720 --> 01:53:54.840 we're looking for. It's that's what it's called pots, plain 2102 01:53:54.920 --> 01:53:58.439 old telephone service. So we want a phone that will 2103 01:53:58.720 --> 01:54:03.000 just plug into ACT and not look for IP but 2104 01:54:03.279 --> 01:54:05.600 simply look for dial tone. 2105 01:54:06.000 --> 01:54:06.760 That's what we want. 2106 01:54:07.319 --> 01:54:09.880 And I'm not sure if they make them new anymore. 2107 01:54:09.880 --> 01:54:12.159 I mean maybe they don't even make them new anymore. 2108 01:54:12.640 --> 01:54:16.760 And that's what we're gonna have to figure out. Okay, Uh, 2109 01:54:17.039 --> 01:54:21.159 we that this is challenging. It's challenging for people. We 2110 01:54:21.319 --> 01:54:24.199 have more coming up on the Troubleshooter Show three O three. 2111 01:54:24.159 --> 01:54:27.600 Seven one three eighty five lives, stick around. 2112 01:54:29.600 --> 01:54:32.840 Go with a sure thing Denver's Best Roofer Excel Roofing 2113 01:54:32.960 --> 01:54:35.600 dot com. You don't pay a cent until you're content. 2114 01:54:38.960 --> 01:54:42.119 Time for an insurance check up free, no obligation. In comparison, 2115 01:54:42.279 --> 01:54:45.840 call Compass Insurance paying too much your coverage at dozens 2116 01:54:45.840 --> 01:54:48.600 of insurance companies find out now three O three seven 2117 01:54:48.600 --> 01:54:50.920 to seven to one help. You'll think you're his only 2118 01:54:51.039 --> 01:54:53.479 customer when you choose Frank durand the real estate Man 2119 01:54:53.560 --> 01:54:56.960 dot com to list your home with Remax Alliance three 2120 01:54:57.039 --> 01:55:06.479 oh three nine two zero sixteen twenty two. Hi Tom 2121 01:55:06.560 --> 01:55:11.239 Martina here, All right, let's keep going, and Brian Burns, 2122 01:55:12.159 --> 01:55:14.960 thank you for helping us out again. 2123 01:55:15.039 --> 01:55:15.760 We have a question. 2124 01:55:17.079 --> 01:55:19.760 We have a woman who she's not on right now? 2125 01:55:19.840 --> 01:55:25.800 Did she hang up Kachina? Keep okay, maybe she's listening. 2126 01:55:26.319 --> 01:55:31.279 But her homeowner's insurance Safeco is not renewing her due 2127 01:55:31.319 --> 01:55:35.720 to three claims within five years, two claims for the 2128 01:55:35.880 --> 01:55:40.880 roof and one claim for water in the basement that 2129 01:55:41.039 --> 01:55:45.960 they never ended up actually paying, but still they're done 2130 01:55:46.039 --> 01:55:49.680 with her. What does she do to find new insurance. 2131 01:55:49.760 --> 01:55:52.800 Are you guys good with these kinds of cases or 2132 01:55:53.000 --> 01:55:54.520 just with conventional. 2133 01:55:54.119 --> 01:56:00.399 Cases like exhaust the standard market first, see if we 2134 01:56:00.439 --> 01:56:03.039 can find someone that will take it. I still have 2135 01:56:03.199 --> 01:56:06.439 some carries. Depending on what years those are in, I 2136 01:56:06.600 --> 01:56:09.359 might be able to get someone on a standard market 2137 01:56:09.880 --> 01:56:11.560 for that. If not, we would have to go to 2138 01:56:11.640 --> 01:56:14.640 an excess market. But we could find a solution for her. 2139 01:56:16.960 --> 01:56:21.119 Is it difficult, yes, yeah, three claims in five years 2140 01:56:21.239 --> 01:56:24.479 is a lot only because that's why at least they 2141 01:56:24.600 --> 01:56:26.720 look at they only look at five years. She could 2142 01:56:26.720 --> 01:56:29.880 have She could be clean till the past, you know, 2143 01:56:30.079 --> 01:56:32.159 ten years prior to that, but it doesn't matter. But 2144 01:56:32.359 --> 01:56:34.960 it goes both ways. She also could have you know, 2145 01:56:35.079 --> 01:56:37.039 someone comes in and they have no claims in the 2146 01:56:37.119 --> 01:56:40.479 last five years, but they have you know, five claims 2147 01:56:40.600 --> 01:56:42.800 to ten years before that aren't even looked at. It's 2148 01:56:42.880 --> 01:56:45.239 just it's the only window they're looking at is the 2149 01:56:45.319 --> 01:56:47.720 five years. So three claims in five years is a 2150 01:56:47.760 --> 01:56:48.399 lot of claims. 2151 01:56:49.880 --> 01:56:53.680 And even if the one was just an enquiry, I know. 2152 01:56:54.000 --> 01:56:57.239 And that is easier to explain. Again, that's why it's 2153 01:56:57.279 --> 01:56:59.039 good to work with different carriers, because I have some 2154 01:56:59.239 --> 01:57:02.520 companies that still have underwriters that you can sit and 2155 01:57:02.680 --> 01:57:06.119 talk to underwriters explain the circumstance and you say, this 2156 01:57:06.279 --> 01:57:08.319 was just an inquiry. She was just looking at it. 2157 01:57:08.439 --> 01:57:10.640 She didn't even pay and don't work with you on that. 2158 01:57:10.760 --> 01:57:13.479 That's why I'm wondering if I could get a market 2159 01:57:13.560 --> 01:57:14.239 to take this. 2160 01:57:17.720 --> 01:57:18.960 Yeah, and so. 2161 01:57:20.439 --> 01:57:24.119 That's I mean is but she's automatically going to be 2162 01:57:24.279 --> 01:57:25.920 considered high risk right. 2163 01:57:26.720 --> 01:57:29.600 Well, yeah, even two claims in five years is not easy. 2164 01:57:29.840 --> 01:57:32.000 I mean it's not like it's unheard of, but it's 2165 01:57:32.079 --> 01:57:36.159 not easy. It does disqualify her from a bunch of carriers. 2166 01:57:36.199 --> 01:57:38.359 A lot of carriers are underwriting standards right now. There 2167 01:57:38.439 --> 01:57:41.199 is one claim in five years. That's just what they 2168 01:57:41.279 --> 01:57:44.600 look at and it's almost like a black box. It's like, hey, 2169 01:57:44.640 --> 01:57:48.000 if it is outside of this, it declines. So you know, 2170 01:57:48.119 --> 01:57:50.279 that's when you have to actually go to work and 2171 01:57:50.359 --> 01:57:53.960 try to find have conversations with carriers and underwriters and 2172 01:57:54.000 --> 01:57:56.199 try to try to explain the circumstance. 2173 01:57:58.000 --> 01:57:59.279 Okay, I love having you on. 2174 01:57:59.439 --> 01:58:02.560 That's come US Insurance Group, the Insurance Healthcenter dot com 2175 01:58:03.000 --> 01:58:05.479 or three oh three nine nine Nicks nine nine six 2176 01:58:05.640 --> 01:58:08.239 nine thousand, three oh three nine nine six nine thousand. 2177 01:58:08.760 --> 01:58:12.600 That's for insurance checkups to make sure you know you 2178 01:58:12.640 --> 01:58:14.479 don't get caught like this and you have a good 2179 01:58:14.520 --> 01:58:17.039 company and you have good rates and you're not under 2180 01:58:17.079 --> 01:58:21.640 insured or uh, you're not paying too much. Thank you, Brian, 2181 01:58:22.159 --> 01:58:27.680 And now we uh turn our attention. Somebody wants to 2182 01:58:27.720 --> 01:58:31.479 know about a water heater, Bob. They said that they 2183 01:58:31.520 --> 01:58:35.119 were told one time if they wanted more hot water 2184 01:58:35.760 --> 01:58:38.079 for a bigger home, they could do two water heaters. 2185 01:58:39.600 --> 01:58:43.359 What's the story on two water heaters? Yeah, that's when 2186 01:58:43.399 --> 01:58:44.520 do you use two water here? 2187 01:58:44.600 --> 01:58:48.079 So do you zone them meaning you send only one 2188 01:58:48.159 --> 01:58:50.039 heater to a one area of the house and one 2189 01:58:50.079 --> 01:58:51.319 to another or how does it work? 2190 01:58:51.399 --> 01:58:53.880 Now they're tied in conjunction with each other, So is 2191 01:58:53.960 --> 01:58:57.680 it just double whammy basically yes. So you can either 2192 01:58:58.000 --> 01:59:00.880 increase the size of it or get luck what you 2193 01:59:01.079 --> 01:59:05.359 have with a recovery system or a tankless So there's 2194 01:59:05.359 --> 01:59:09.159 a lot of different options. But yeah, tip, I mean 2195 01:59:09.239 --> 01:59:11.039 typically we would go with a high recovery or a 2196 01:59:11.039 --> 01:59:14.800 tankless system before we we married another water heater with 2197 01:59:15.840 --> 01:59:16.840 with the existing one. 2198 01:59:17.039 --> 01:59:20.239 But that is an option, so it's actually in series 2199 01:59:20.399 --> 01:59:20.720 or is it. 2200 01:59:21.560 --> 01:59:24.079 Yeah, they're in series. They're basically working back and forth 2201 01:59:24.159 --> 01:59:24.680 with each other. 2202 01:59:26.319 --> 01:59:29.079 So the water comes from one side only though right 2203 01:59:30.279 --> 01:59:32.800 at any one point, yes, and then it fills up 2204 01:59:32.840 --> 01:59:34.720 with the one from the other side. Doesn't make it 2205 01:59:34.840 --> 01:59:37.000 twice as hot if you wanted to. I mean, how 2206 01:59:37.039 --> 01:59:39.479 do you use them in conjunction with each other? It 2207 01:59:39.640 --> 01:59:42.720 doesn't just provide more hot water. It just it's simply 2208 01:59:42.800 --> 01:59:44.000 that's the water, but. 2209 01:59:44.079 --> 01:59:47.359 The temperature wise and pressure wise, and it is all normal. 2210 01:59:47.479 --> 01:59:48.159 That's all normal. 2211 01:59:48.399 --> 01:59:50.319 All it does is give you more hot water. 2212 01:59:51.760 --> 01:59:52.359 That's correct. 2213 01:59:52.479 --> 01:59:55.239 Okay, So why would you ever need that? I can't 2214 01:59:55.279 --> 01:59:59.319 even imagine that. So would you do to fifties? Two? 2215 01:59:59.359 --> 02:00:02.119 One hundreds to forties? What do people do when they 2216 02:00:02.199 --> 02:00:03.880 do double? It seems to me you just get one 2217 02:00:03.960 --> 02:00:06.119 big one. Why would you get two other ones? 2218 02:00:06.600 --> 02:00:09.560 Well, I mean there could be a number of reasons, 2219 02:00:10.520 --> 02:00:14.039 but yeah, normally we would go with a higher like 2220 02:00:14.079 --> 02:00:16.600 a seventy five gallon or a fifty five high recovery 2221 02:00:17.079 --> 02:00:20.840 or a tankless system. Okay, very rarely do we put 2222 02:00:21.159 --> 02:00:22.279 two water heaters together. 2223 02:00:22.439 --> 02:00:26.439 Okay, Okay, tell the answer. Very rarely. Yes, I have 2224 02:00:26.520 --> 02:00:28.800 a suggestion for the two water heaters. 2225 02:00:28.840 --> 02:00:31.720 I have one in my small apartment house, and I 2226 02:00:31.880 --> 02:00:33.960 really like having two water heaters. 2227 02:00:34.279 --> 02:00:36.159 I have two forty gallons in series. 2228 02:00:36.560 --> 02:00:39.720 And the reason I have that if one water heater 2229 02:00:39.920 --> 02:00:44.079 goes out, that building still has some residual hot water 2230 02:00:44.239 --> 02:00:44.920 for the rest. 2231 02:00:44.680 --> 02:00:45.359 Of the tenants. 2232 02:00:47.199 --> 02:00:49.279 That's a good point, bow and that is that is 2233 02:00:49.399 --> 02:00:50.680 a good point why you would do it. 2234 02:00:51.000 --> 02:00:53.039 But wait a minute, are you to say that you 2235 02:00:53.239 --> 02:00:56.720 have two forties for an apartment house. 2236 02:00:56.960 --> 02:00:59.920 Well, it's only uh, it's only six units. 2237 02:01:01.439 --> 02:01:05.520 Actually one forty gallons for six units. In the morning, 2238 02:01:06.159 --> 02:01:09.600 somebody's taking a cold shower. Whether eighty gallons that the 2239 02:01:09.720 --> 02:01:11.920 total storage is eighty gallons. 2240 02:01:13.000 --> 02:01:14.119 I've never had a problem. 2241 02:01:14.199 --> 02:01:18.920 You don't think that's that is to me sounds paltry. 2242 02:01:19.079 --> 02:01:22.720 But I don't want to insult your apartment house. No, no, 2243 02:01:22.920 --> 02:01:24.560 really think about it. Six are there? 2244 02:01:24.640 --> 02:01:27.000 Are there six couples in there with kids or just 2245 02:01:27.119 --> 02:01:28.119 couples of the. 2246 02:01:28.279 --> 02:01:31.119 Working class folks? I think people some people work at 2247 02:01:31.239 --> 02:01:34.239 night in the morning, you know. But it's been a. 2248 02:01:34.239 --> 02:01:36.840 Great thing looked out because I just can't believe you 2249 02:01:36.920 --> 02:01:39.399 don't get complaints about people running out of hot water. 2250 02:01:40.359 --> 02:01:42.560 I've never had a complaint, even if the one water 2251 02:01:42.680 --> 02:01:45.439 heater went out and we didn't get to it for. 2252 02:01:45.439 --> 02:01:50.239 It with forty gallons serving six units forty eighty total 2253 02:01:50.239 --> 02:01:51.159 of eighty gallons. 2254 02:01:51.239 --> 02:01:51.479 Tom. 2255 02:01:52.079 --> 02:01:52.880 But yeah, point, I. 2256 02:01:52.920 --> 02:01:55.319 Know you said even when one goes out, you said, 2257 02:01:55.399 --> 02:01:58.520 even when one goes out on complant. 2258 02:01:58.640 --> 02:02:01.000 I will get a complaint. But at least they have 2259 02:02:01.159 --> 02:02:04.079 some hot water for the dishwasher, shower stuff. 2260 02:02:05.760 --> 02:02:08.359 All right, Well, thanks Bo, that has and I have 2261 02:02:08.479 --> 02:02:11.279 some questions for Bob later, Nachelle Love. 2262 02:02:11.680 --> 02:02:12.880 Okay, let's do it after this. 2263 02:02:13.239 --> 02:02:18.439 Knage Home Solutions has your home solutions, whether it be windows, siding, doors, 2264 02:02:18.479 --> 02:02:18.720 and more. 2265 02:02:18.840 --> 02:02:20.199 Knag has what you're looking for. 2266 02:02:20.640 --> 02:02:23.560 They're a great company, been around sixty five years and 2267 02:02:23.720 --> 02:02:27.000 it's a company truly that you can trust. I've known 2268 02:02:27.119 --> 02:02:29.600 all of the owners and they do have heritage. Cage 2269 02:02:29.640 --> 02:02:31.960 Windows dot com through three four to one seventy one 2270 02:02:32.079 --> 02:02:40.880 hundred go with a sure thing Denver's Best Roofer Excel 2271 02:02:41.000 --> 02:02:44.039 Roofing dot com. You don't pay a cent until you're content. 2272 02:02:47.439 --> 02:02:50.560 Time for an insurance check up free, no obligation. In comparison, 2273 02:02:50.760 --> 02:02:54.279 call Compass insurance paying too much your coverage at dozens 2274 02:02:54.319 --> 02:02:57.039 of insurance companies find out now three oh three, seven 2275 02:02:57.039 --> 02:02:57.600 to seven to one. 2276 02:02:57.760 --> 02:02:57.960 Help. 2277 02:02:58.159 --> 02:03:00.800 You'll think you're his only customer when you choose Frank 2278 02:03:00.880 --> 02:03:03.279 durand the real estate man dot com to list your 2279 02:03:03.359 --> 02:03:06.479 home with Remax Alliance three all three nine two zero 2280 02:03:06.600 --> 02:03:17.720 sixteen twenty two. Tom Martine here at three all three 2281 02:03:17.920 --> 02:03:22.239 seven one three talk seven one three eight two five five. 2282 02:03:22.800 --> 02:03:25.119 Dean, you have a comment on water heaters. Go ahead, Dean. 2283 02:03:25.199 --> 02:03:25.640 What is it. 2284 02:03:27.279 --> 02:03:27.439 Yet? 2285 02:03:27.800 --> 02:03:28.479 Hi? Tom? 2286 02:03:29.359 --> 02:03:29.760 The uh? 2287 02:03:30.359 --> 02:03:30.640 Hello? 2288 02:03:31.560 --> 02:03:34.159 Yeah you were. You were talking about how to pipe 2289 02:03:34.239 --> 02:03:37.920 these things to get the most efficiency and the temperature 2290 02:03:37.960 --> 02:03:41.079 that you're after, and there's a recovery. Is that correct? 2291 02:03:42.600 --> 02:03:42.840 Yeah? 2292 02:03:43.680 --> 02:03:47.560 Okay, if you if you pipe them in series, all right, 2293 02:03:47.680 --> 02:03:50.039 So you got let's say, just say you got two 2294 02:03:50.079 --> 02:03:52.760 of them, all right, two water heaters, two forty gallons 2295 02:03:53.319 --> 02:03:58.279 Pipeman series. The first one does the brute force heating 2296 02:03:58.479 --> 02:04:01.439 of the street water, bringing it up to temperature, and 2297 02:04:01.479 --> 02:04:03.439 then it goes through the next one and it comes 2298 02:04:03.520 --> 02:04:06.000 up with a finished temperature to try to regulate. So 2299 02:04:06.119 --> 02:04:10.479 you've pretty much got a good outcome of a finished temperature, 2300 02:04:10.560 --> 02:04:14.319 you see, because the second one is not heating from 2301 02:04:14.359 --> 02:04:16.359 the street from the tap. 2302 02:04:16.920 --> 02:04:18.199 Right, that's right. 2303 02:04:19.079 --> 02:04:23.479 If you fight them in parallel, you're setting that load out, 2304 02:04:23.840 --> 02:04:27.279 but you run out of water quicker and they both 2305 02:04:27.359 --> 02:04:30.359 kind of drain down at the same time. And one 2306 02:04:30.359 --> 02:04:32.960 of the problems if you pay them in series, that 2307 02:04:33.199 --> 02:04:36.039 first one is doing all the work all the time, 2308 02:04:37.279 --> 02:04:38.520 and it wears out pretty quick. 2309 02:04:41.119 --> 02:04:45.920 Makes sense, I understand completely. Yeah, what you're saying makes sense. 2310 02:04:46.439 --> 02:04:48.840 I don't ever see the I think it's folly to 2311 02:04:48.960 --> 02:04:49.560 have two of them. 2312 02:04:49.840 --> 02:04:52.680 The only time I'd have two water heaters is if 2313 02:04:52.720 --> 02:04:55.359 I'm zoning them and making one for one part of 2314 02:04:55.399 --> 02:04:58.560 the house and one for another, two complete different systems. 2315 02:04:58.840 --> 02:05:01.039 I would never use them in parallel, nor would I 2316 02:05:01.119 --> 02:05:02.279 use them in series ever. 2317 02:05:02.640 --> 02:05:04.760 I would just get the biggest one I could get, 2318 02:05:05.119 --> 02:05:06.720 or I would go with constant flow. 2319 02:05:07.159 --> 02:05:09.119 But it makes no sense to me to just have 2320 02:05:09.239 --> 02:05:10.520 two regular water heaters. 2321 02:05:11.399 --> 02:05:13.399 Well, one of the things too, And you got to 2322 02:05:13.439 --> 02:05:16.720 take this consideration, why don't you start upping the BTUs. 2323 02:05:17.239 --> 02:05:21.920 You know, from like a forty to an eighty, you're 2324 02:05:21.960 --> 02:05:25.680 getting up in the commercial step. You've got an exhaust. 2325 02:05:26.760 --> 02:05:30.119 Deducting has to increased also, So you got that problem 2326 02:05:30.119 --> 02:05:31.239 you're gonna have to think about. 2327 02:05:32.720 --> 02:05:36.760 Right, Okay, And do you know many people do you 2328 02:05:36.840 --> 02:05:39.680 know many people that do do water heaters together two 2329 02:05:39.760 --> 02:05:40.399 water heaters. 2330 02:05:41.279 --> 02:05:44.359 I've been I did the I've been in mechanical trade 2331 02:05:44.399 --> 02:05:46.439 for quite a while, and I saw all kinds of 2332 02:05:46.560 --> 02:05:52.000 configurations and apartments and hotels and out hospitals, all kinds 2333 02:05:52.000 --> 02:05:52.399 of stuff. 2334 02:05:54.840 --> 02:05:59.000 And you know one thing that I think, go ahead, well. 2335 02:05:59.680 --> 02:06:02.600 Here here here was a guy. Have you ever heard 2336 02:06:02.600 --> 02:06:09.279 of a guy named Pat bro Now, okay, all right, 2337 02:06:09.439 --> 02:06:13.159 he's one of the Okay, he's one of the Denver's 2338 02:06:13.279 --> 02:06:16.319 multi billionaires. He's real quiet, low profile guy. 2339 02:06:16.920 --> 02:06:18.760 You never actually heard of him. 2340 02:06:19.119 --> 02:06:23.840 Oh, anyway, he's got I got eighteen twenty thousand square 2341 02:06:23.880 --> 02:06:26.640 foot house with all kinds of water eaters and fancy stuff. 2342 02:06:28.479 --> 02:06:32.000 It's in the in the commercial category of mechanical stuff 2343 02:06:32.000 --> 02:06:35.119 in his house. And so we had he had all 2344 02:06:35.239 --> 02:06:40.039 kinds of stuff. So anyway, but you ask, have I 2345 02:06:40.119 --> 02:06:43.079 seen it? Yes, in residential a few in the high 2346 02:06:43.159 --> 02:06:43.600 end side. 2347 02:06:43.800 --> 02:06:50.920 Yeah, okay, So what I what I think is is 2348 02:06:51.079 --> 02:06:54.479 there's another common sense thing that people could do that 2349 02:06:54.680 --> 02:06:58.680 doesn't cost a lot of money, and that is take 2350 02:06:58.760 --> 02:07:02.239 a big holding tank and not two water heaters. 2351 02:07:02.279 --> 02:07:05.800 But like, let's say, a good sized water heater is 2352 02:07:05.840 --> 02:07:08.520 fifty gallons, right, Bob, fifty gallons a good size. 2353 02:07:08.720 --> 02:07:11.760 That's a normal that's a normal size. You have forty fiftiest. 2354 02:07:11.880 --> 02:07:13.239 So when you go into a house, they want a 2355 02:07:13.279 --> 02:07:15.000 big one. Do you have one hundred gallon ones for 2356 02:07:15.079 --> 02:07:15.399 a house? 2357 02:07:16.600 --> 02:07:18.399 Well? Normal? 2358 02:07:18.439 --> 02:07:20.800 I mean like like this color said, you're getting into 2359 02:07:20.800 --> 02:07:21.640 the commercial grade water. 2360 02:07:21.760 --> 02:07:23.800 Okay, so you don't. So that biggest one you get 2361 02:07:23.840 --> 02:07:25.159 for a house is fifty. 2362 02:07:25.119 --> 02:07:27.600 Yeah, we've done seventy five. And again like your's fifty 2363 02:07:27.640 --> 02:07:29.159 five high recovery. 2364 02:07:28.920 --> 02:07:31.319 Right, So let's say fifty five high recovery. 2365 02:07:32.560 --> 02:07:35.239 Or any kind of fifty gallon tank you have, you 2366 02:07:35.359 --> 02:07:37.560 can put in a holding tank that does nothing but 2367 02:07:37.800 --> 02:07:38.600 holds water. 2368 02:07:39.079 --> 02:07:41.439 That's all it does. But it's uninsulated. 2369 02:07:42.399 --> 02:07:45.920 Here's the problem. It sits there unless you've got a 2370 02:07:46.119 --> 02:07:49.600 research between running it back and forth. It just sits 2371 02:07:49.640 --> 02:07:50.880 there and it doesn't get hot. 2372 02:07:54.119 --> 02:07:55.520 Well I'm talking about though. 2373 02:07:56.520 --> 02:07:57.199 You know what I'm saying. 2374 02:07:57.439 --> 02:08:00.000 It's just all the holding tank. 2375 02:07:59.920 --> 02:08:05.159 Is doing is bringing it from ground to almost a 2376 02:08:05.279 --> 02:08:08.960 room temperature, and it's just sitting in a tank without 2377 02:08:09.000 --> 02:08:09.760 any insulation. 2378 02:08:10.319 --> 02:08:12.880 And then it's fed into the water heater, and your 2379 02:08:12.920 --> 02:08:16.039 water heater works less and can produce more. 2380 02:08:16.119 --> 02:08:18.479 Because it's at room temperature close to groundwater. 2381 02:08:18.680 --> 02:08:22.079 Yeah, so it's it's heating up room temperature water as 2382 02:08:22.159 --> 02:08:25.920 opposed to starting from scratch in the ground. Does that 2383 02:08:26.079 --> 02:08:28.279 make sense to you, Dean, Well, how long is. 2384 02:08:28.279 --> 02:08:29.640 It gonna sit there before you need it? 2385 02:08:31.279 --> 02:08:35.079 Well, it sits there forever. You always have a constant 2386 02:08:36.119 --> 02:08:40.600 fifty gallon tank. You know, it's always there. 2387 02:08:41.680 --> 02:08:44.159 But you bring in the street water, you're gonna bring 2388 02:08:44.199 --> 02:08:47.960 it up to room temperature. And maybe unless you're just 2389 02:08:48.159 --> 02:08:52.439 using it in these apartments, God, the demands, it's. 2390 02:08:52.399 --> 02:08:55.239 Like, no, no, I'm talking about for a normal house. 2391 02:08:55.279 --> 02:08:55.600 You're right. 2392 02:08:55.920 --> 02:08:57.960 I mean, you don't know how long it'll sit there. 2393 02:08:58.000 --> 02:09:00.760 But most of the time people aren't you that much. 2394 02:09:01.079 --> 02:09:03.680 You're gonna have a big water tank. All I'm saying 2395 02:09:03.840 --> 02:09:06.239 is it's just a sitting. It's just sitting. It's just 2396 02:09:06.359 --> 02:09:11.079 helping people to have a less burden on their system. 2397 02:09:11.399 --> 02:09:13.479 And again it's not the end all, but it's a 2398 02:09:13.600 --> 02:09:17.439 very common sense solution for some Tom, what question do 2399 02:09:17.520 --> 02:09:18.520 you have on retirement? 2400 02:09:18.600 --> 02:09:19.279 Go ahead, Tom? 2401 02:09:21.239 --> 02:09:24.079 Hey, Tom, how are you hey? I'll be good man, 2402 02:09:25.199 --> 02:09:30.640 I'll be sixty seven July twenty First, I have social 2403 02:09:30.720 --> 02:09:34.800 Security two pensions, and I have entered the drop plan 2404 02:09:34.960 --> 02:09:38.800 at work, which they make a match. I don't know 2405 02:09:39.039 --> 02:09:43.199 enough about it because they just entered and I must retire. 2406 02:09:43.680 --> 02:09:50.920 I must retire by twelve one of twenty seven. I 2407 02:09:50.960 --> 02:09:54.520 will be okay, and I'm I'm doing that just to 2408 02:09:54.640 --> 02:09:56.159 keep my daughter on health insurance. 2409 02:09:57.680 --> 02:10:00.720 Okay, what you have your plan. 2410 02:10:00.720 --> 02:10:03.560 You have retirement center at the Rockies, you have my 2411 02:10:03.760 --> 02:10:07.680 money mind? What direction would you tell me to go? 2412 02:10:09.319 --> 02:10:11.319 Well, it's hard to say in just this short amount 2413 02:10:11.359 --> 02:10:12.760 of time, So hold on, let me take a break. 2414 02:10:12.760 --> 02:10:14.520 I'll come right back to you though, and give you 2415 02:10:14.560 --> 02:10:17.880 a little more time. Okay, hang on, I'm Tom Martino more, 2416 02:10:17.920 --> 02:10:21.279 coming right up. Go with a sure thing Denver's best 2417 02:10:21.399 --> 02:10:24.239 roofer Excel Roofing dot com. You don't pay a cent 2418 02:10:24.479 --> 02:10:31.239 until you're content. Time for an insurance checkup free, no obligation. 2419 02:10:31.319 --> 02:10:35.119 In comparison, call Compass Insurance paying too much your coverage 2420 02:10:35.159 --> 02:10:37.800 at dozens of insurance companies find out now three all 2421 02:10:37.840 --> 02:10:40.159 three seven to seven to one help. You'll think you're 2422 02:10:40.239 --> 02:10:42.760 his only customer when you choose Frank durand the real 2423 02:10:42.840 --> 02:10:45.840 estate Man dot com to list your home with Remax 2424 02:10:45.880 --> 02:10:48.920 Alliance three oh three nine two zero sixteen twenty two. 2425 02:10:54.279 --> 02:10:56.159 Hi Tom Martino here, I want to go right to 2426 02:10:56.399 --> 02:10:59.520 uh Tom, So Tom, I need to ask your situation 2427 02:10:59.680 --> 02:11:09.960 bro real quick. He's gone there, Tom. Okay, Tom? What 2428 02:11:10.199 --> 02:11:11.079 is your income a year? 2429 02:11:13.079 --> 02:11:14.199 About eighty? 2430 02:11:16.039 --> 02:11:17.960 Okay? How much debt do you have? 2431 02:11:20.760 --> 02:11:21.000 None? 2432 02:11:22.800 --> 02:11:28.399 Okay, and that's wonderful. And how many what investible funds 2433 02:11:28.479 --> 02:11:31.439 do you have now beyond an emergency fund in your 2434 02:11:31.520 --> 02:11:32.199 checking account? 2435 02:11:34.680 --> 02:11:38.119 I just have my there's money and a pen. Two 2436 02:11:38.239 --> 02:11:42.880 pensions and I have one that is taken care of 2437 02:11:43.000 --> 02:11:47.800 by one of the pension people. Okay, whatever is best 2438 02:11:47.840 --> 02:11:48.079 for me? 2439 02:11:48.279 --> 02:11:48.560 Okay. 2440 02:11:49.279 --> 02:11:53.199 How much cumulatively are all of your pensions and investments? 2441 02:11:53.600 --> 02:11:54.640 How much do they add up to? 2442 02:11:57.159 --> 02:11:58.039 Five hundred thousand? 2443 02:12:00.079 --> 02:12:00.319 Okay? 2444 02:12:01.439 --> 02:12:04.640 Now, so your total estate is about five hundred. You 2445 02:12:04.760 --> 02:12:08.000 have an emergency fund? And then what assets do you 2446 02:12:08.079 --> 02:12:09.960 have on top of the liquid five. 2447 02:12:09.880 --> 02:12:12.359 Hundred I have? 2448 02:12:13.000 --> 02:12:15.119 I'm renting right now, so I have nerdy. 2449 02:12:16.600 --> 02:12:20.079 Okay. So now what is your question? What do you 2450 02:12:20.159 --> 02:12:22.199 do with this? What you do with it? You have 2451 02:12:22.279 --> 02:12:23.119 a lot to work with. 2452 02:12:23.800 --> 02:12:24.399 What I would? 2453 02:12:24.439 --> 02:12:27.760 And how old do you fifty seven? Did you say 2454 02:12:29.239 --> 02:12:31.159 sixty seven? All right? 2455 02:12:31.680 --> 02:12:33.920 If I was sixty seven with the next egg of 2456 02:12:34.000 --> 02:12:36.840 five hundred various accounts as long as I had an 2457 02:12:36.880 --> 02:12:41.600 emergency account set aside that five hundred. I know. 2458 02:12:42.079 --> 02:12:42.880 Let's put it this way. 2459 02:12:42.920 --> 02:12:45.119 There are people that you're going to go to, and 2460 02:12:45.319 --> 02:12:48.199 many of them are all going to say a fixed indextinuity, 2461 02:12:48.279 --> 02:12:49.319 fixed indextinuity. 2462 02:12:49.439 --> 02:12:50.840 That's because you have a lump sum. 2463 02:12:51.199 --> 02:12:54.159 They want part of it, and they want a commission 2464 02:12:54.239 --> 02:12:58.920 on it, and they want you to have guarantee and security. 2465 02:12:59.359 --> 02:13:04.800 Nothing wrong with that, but there are ways to have. 2466 02:13:05.000 --> 02:13:08.600 Guarantees and securities outside of the annuity market and not 2467 02:13:08.760 --> 02:13:12.880 be limited on upside potential and then gradually convert what 2468 02:13:12.960 --> 02:13:16.920 you need for income to a structured bond fund without 2469 02:13:17.079 --> 02:13:20.079 taxes where you don't have to pay tax on the money, 2470 02:13:20.600 --> 02:13:23.079 or you can go to an annuity at any time. 2471 02:13:23.159 --> 02:13:27.239 Remember annuities, it can always be going to later. They 2472 02:13:27.399 --> 02:13:30.920 never have to be done now or never, and because 2473 02:13:30.920 --> 02:13:34.039 they don't grow a lot. So the idea of annuity 2474 02:13:34.159 --> 02:13:36.560 is safety and income and you can always do that 2475 02:13:36.680 --> 02:13:40.000 at the last minute and instantly annuitize it. So if 2476 02:13:40.039 --> 02:13:42.399 I were you, Tom, and I don't mean this really 2477 02:13:42.520 --> 02:13:44.880 as a joke, I mean this sincerely, you should sit 2478 02:13:44.960 --> 02:13:46.800 down with us, and we can take a look at 2479 02:13:46.840 --> 02:13:49.159 everything you're doing and come up with some successions. And 2480 02:13:49.199 --> 02:13:51.520 I don't mean as a client. I don't mean you 2481 02:13:51.600 --> 02:13:54.399 have to hire us. You never have to do anything. 2482 02:13:54.680 --> 02:13:57.159 And we would do that for your complimentary just because 2483 02:13:57.199 --> 02:13:58.520 they don't want you making mistakes. 2484 02:13:58.840 --> 02:14:01.640 Who is investing your money? Write down these various pensions. 2485 02:14:03.399 --> 02:14:06.640 One of the pensions, I invested the money myself twenty 2486 02:14:07.039 --> 02:14:11.000 thirty forty years ago and have never change it, but 2487 02:14:11.119 --> 02:14:14.279 it keeps on making money and my good. 2488 02:14:14.640 --> 02:14:15.520 Well, we would look at that. 2489 02:14:15.680 --> 02:14:18.239 We would look at that and compare that to other models, 2490 02:14:18.319 --> 02:14:20.760 let's say, to see if you're missing out on anything, 2491 02:14:21.079 --> 02:14:22.760 and we would take a look at each and every 2492 02:14:22.840 --> 02:14:25.439 one of those and make suggestions and you can most 2493 02:14:25.600 --> 02:14:27.800 likely do it on your own. If you'd like to 2494 02:14:27.880 --> 02:14:29.359 do that, give me a call off the er or 2495 02:14:29.439 --> 02:14:32.279 text me at three h three seven seven one help. 2496 02:14:32.319 --> 02:14:32.840 We got more. 2497 02:14:33.239 --> 02:14:35.920 Well, we're out of time. Plumbline Services dot com save 2498 02:14:35.960 --> 02:14:37.039 all your problems for me.