Speaker 1: Yeah, ripped up, you need advice? Who you don't have them?
Speaker 2: Running just as fast as we can.
Speaker 3: Shoot's gonna help.
Speaker 4: Come man Dix is the Troubleshooter Show.
Speaker 5: No Tom Martinez, Hey Tom Martino here, Welcome to the show.
Speaker 5: Three oh three seven one three talk three oh three
Speaker 5: seven to one, three eight, two five five. Let's kick
Speaker 5: some asks today, solve some problems, questions, take complaints, and
Speaker 5: make your life a little easier.
Speaker 6: That's if you want us to. Now.
Speaker 5: If you don't have problems, sit back and get some entertainment,
Speaker 5: because we entertain as well. I have had a Davis
Speaker 5: with me from Fix at twenty four to seven. We
Speaker 5: talk about you know, we talk about everything on the
Speaker 5: referral list at one time or another. We rotate them through.
Speaker 5: So sit back. You don't have to have something, but
Speaker 5: I have. What I do is I save up texting
Speaker 5: emails on topics. So we'll do some of that, and
Speaker 5: then we'll do some of this and some of that,
Speaker 5: and then we have right now by the way, Hi Hannah,
Speaker 5: you can say hi hi everyone. Some of this, some
Speaker 5: of that, and some of this that one of the
Speaker 5: questions we do have, and today I want to talk
Speaker 5: about it seriously modulating furnaces. What does it mean people
Speaker 5: are confused over two stage, three stage modulating variable speed
Speaker 5: and all that.
Speaker 7: Oh wait, we get that question all the time, and
Speaker 7: it got our expert.
Speaker 5: Waiting for excellent let's talk to I'm gonna go to
Speaker 5: my If you're streaming the show, welcome to the show, morons.
Speaker 5: That's what I affectionately call my YouTube people morons. And then,
Speaker 5: of course you can be downloading us at any time.
Speaker 5: I get messages from all over all over the country
Speaker 5: and world from people who've downloaded us. In fact, let's see,
Speaker 5: I got well Scilla, Alaska.
Speaker 2: Terry.
Speaker 6: Hey, Terry, Terry is in Alaska.
Speaker 5: He discovered our show and he said he just wanted
Speaker 5: to say hi, and then I'm going to send him
Speaker 5: some cool swag. He sent me his address on Wilder
Speaker 5: Avenue there, but it says unit ay. Now I'm not
Speaker 5: sure if that's an apartment or a storage unit. And Terry,
Speaker 5: welcome to the show. Then I have some people in
Speaker 5: Ireland and Russia, so yeah, it's very cool. Oh really,
Speaker 5: apropos for Ireland isn't today? It isn't today's Yeah, Saint
Speaker 5: Patty's sake, let's go to a Brent. Brent, you want
Speaker 5: to talk about a garage door?
Speaker 6: Brent, what's going on? By the way, I hope you're
Speaker 6: not allergic to cats, Brent? Go ahead.
Speaker 8: So yeah, So we hired a company called Goole Garage
Speaker 8: Doors back in August of twenty twenty three.
Speaker 6: What was the name of it? What garage doors?
Speaker 2: Oh?
Speaker 6: Duly? Okay, okay? And where'd you find dooly garage doors?
Speaker 9: I found in online?
Speaker 8: So they're okay, and so we hired. They came up
Speaker 8: and looked at our building. We were putting up a
Speaker 8: forty by fifty building have a pretty good sized Roger
Speaker 8: door on it. It's like a thirteen or fourteen foot tall,
Speaker 8: roughly groage door by sixteen. Pete Wide put the order
Speaker 8: in with him, gave him a check for a down payment,
Speaker 8: and then it took till February of twenty twenty four
Speaker 8: for us to get Wait a minute, the garage door in.
Speaker 6: Wait a minute, Wait a minute, Wait a minute.
Speaker 5: Why would you till February So August, September, October, November, December, January,
Speaker 5: February some count in seven months correct, September, October, November,
Speaker 5: December tenty.
Speaker 8: Why any number of things.
Speaker 5: They So it was actually delivered in February.
Speaker 8: Yeah, delivered and finally installed in February. So there were
Speaker 8: several times that the door came in, got shipped into
Speaker 8: the supplier, and then the contractor that we.
Speaker 10: Hired to go get it and it was the wrong door.
Speaker 5: So now this was February of twenty twenty five or
Speaker 5: twenty twenty four.
Speaker 8: February twenty twenty four, Oh my.
Speaker 6: Gosh, okay, so keep going bro okay.
Speaker 8: So finally we get the door installed in February, and
Speaker 8: upon installation there was two panels that were damaged, the
Speaker 8: glass where the glass, the panel where the glasses to
Speaker 8: look out the door.
Speaker 5: And then did they damage it or was it delivered
Speaker 5: that was it delivered that way or did they damage it?
Speaker 8: Well, I don't know for sure because I don't know
Speaker 8: where or when it got damaged, but it was supposed
Speaker 8: to be covered under warranty and so and then so
Speaker 8: there's two panels tom that were damaged like with a dent.
Speaker 8: And then several panels were bowed because because it sat
Speaker 8: on a truck or sat in the warehouse for so long.
Speaker 10: That that they were bowed.
Speaker 8: So the Gooley garage door said, hey, man, not a problem,
Speaker 8: We'll get it.
Speaker 10: It's all gonna be covered into warranty. We took pictures
Speaker 10: of it.
Speaker 8: I have email exchange.
Speaker 6: Was the whole door warped or just a few panels?
Speaker 8: A few panels. I don't think every panel was warped,
Speaker 8: but the ones that we noticed were like four or
Speaker 8: five of the I don't know how many panels. There
Speaker 8: are six or seven panels, So there was a fair
Speaker 8: amount of.
Speaker 5: Okay, so anyway, where let's just do this brand, let's
Speaker 5: do this.
Speaker 6: Where does it stand right now?
Speaker 8: Well, so the door, the door panels came in to
Speaker 8: the supplier at their warehouse, and that that was supposed
Speaker 8: to be taken care of sometime in let's say June, April,
Speaker 8: May June of this year, and suddenly.
Speaker 5: Yeah, bro, I mean, you have every reason to be upset.
Speaker 5: Why haven't they just replaced him? What's the bottom line?
Speaker 5: What's the bottom line?
Speaker 8: The gal won't return her phone calls, she doesn't return
Speaker 8: text messages or email.
Speaker 5: Are they are the replacement panels at your place or
Speaker 5: they still have them?
Speaker 11: Uh, they're not.
Speaker 8: They're at the they're at the manufacturer's distribution somewhere up
Speaker 8: in Denver.
Speaker 6: Okay, and you need some help just lighting a fire here, Ma,
Speaker 6: you just need some help. So that's what we need
Speaker 6: to do. Who do we have Kachina. I'll give them
Speaker 6: a call.
Speaker 12: Tom.
Speaker 6: We have bow and I are in the studio. Okay.
Speaker 5: We got total ugly in the studio today and ugly pretty.
Speaker 6: They're so ugly they're pretty.
Speaker 5: And we Deputy Doc wants to take this one replacement panels.
Speaker 6: Still not still not still not done.
Speaker 8: Okay, this replacement panels are supposedly in Denver at the warehouse.
Speaker 6: But well we'll see.
Speaker 5: Yeah, okay, we're gonna have We're gonna have one of
Speaker 5: our deputies, we call them. Our volunteers are executives seriously retired.
Speaker 6: We're gonna have them look into it. Or have deputy Doc.
Speaker 6: He's a retired doc. Let's get this thing done. This
Speaker 6: is ridiculous, man, totally ridiculous. So hang on, Brant.
Speaker 5: Anybody have a problem, give us a call. Three h
Speaker 5: three seven to one three talks seven one three eight
Speaker 5: two five five. I got one text to me. That's
Speaker 5: a little weird. I got to find out more about it.
Speaker 5: There's a nonprofit that has a new building they bought
Speaker 5: in Denver, and they need Excel to turn off the
Speaker 5: transformer on the property so they can take care of
Speaker 5: some workarounds and it would be a five minute job.
Speaker 6: And Excel Energy.
Speaker 12: Is like.
Speaker 6: Completely ridiculous.
Speaker 5: Now what I want you to do, Katchina, I'm going
Speaker 5: to give you the they texted me. I'm going to
Speaker 5: give you the number of this guy that works at
Speaker 5: the nonprofit. Okay, his name is Sam. Do you got me, Kachina?
Speaker 5: Is she listening or she I do?
Speaker 13: I'm only into my third Mimosa, so I'm good.
Speaker 5: Okay, Well that's good. You know, I gotta I gotta
Speaker 5: give it to you. There, Sam, I'm gonna give you
Speaker 5: his number. He's with the charity. Now, if he doesn't
Speaker 5: know why we're calling, tell him. One of his colleagues
Speaker 5: told us about their problem and we want to help.
Speaker 5: So there's Sam and his number, and the name of
Speaker 5: the charity.
Speaker 6: Is let's see what it's called. I'll figure it out.
Speaker 5: Anyway, it's a charity and they're on Bryant Street right now.
Speaker 5: I think it's called Full Circle. But anyway, let's try to.
Speaker 6: Help this charity out with Excel Excel Energy.
Speaker 5: God what a terrible company it really is. It's a
Speaker 5: terrible company. I'm Tom Martino. Three oh three seven one
Speaker 5: three talk seven one three two five five. This hour
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Speaker 5: Time for an insurance checkup free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three O three seven
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two.
Speaker 6: Hey, Tom Martino, your troublemaker.
Speaker 5: I'm your troubleshooter three oh three seven with three talk
Speaker 5: forty five years, just chipping away at problems, questions, complaints. Yeah,
Speaker 5: so we have handed with us from fix to twenty
Speaker 5: four to seven.
Speaker 2: Good morning.
Speaker 5: I want to bring up something real quick. Yes, we
Speaker 5: have our expert available available. Here's here's the first question.
Speaker 5: First of all, and Mark, do you I know you
Speaker 5: upgraded your HVA seed, didn't you?
Speaker 6: Mark?
Speaker 14: Yeah, probably about four years ago. I went with a
Speaker 14: ninety six percenter center.
Speaker 5: Now really and truly do those ninety six, ninety eight
Speaker 5: ninety five's Is that that's just sea level?
Speaker 7: I believe we're gonna have to get the expert on
Speaker 7: for this one.
Speaker 6: Yeah, I want to make sure we're.
Speaker 5: Ating like that, because I don't I think everything like
Speaker 5: the old eighty percenters are eighty percent at sea level.
Speaker 6: Up here they're even worse.
Speaker 5: So a ninety eight percent is still good, no, no
Speaker 5: matter what higher efficiencies are better.
Speaker 6: But I believe those efficiencies that.
Speaker 5: Are quoted are at sea level, and I don't think
Speaker 5: they have and don't I've often wondered why they don't
Speaker 5: have the equivalency of a turbocharger to bring it to
Speaker 5: sea level. What I mean by that is cars, for example,
Speaker 5: have a turbo boost.
Speaker 6: And what a turbo boost does.
Speaker 5: At this altitude is it condenses the air as if
Speaker 5: the car was at sea level. So it gets really
Speaker 5: what they call turbo performance, but really it's just sea
Speaker 5: level performance.
Speaker 6: So if you take that same.
Speaker 5: Turbocharged car to sea level, it gets even extra. So
Speaker 5: the disadvantage of being at altitude is you have thinner
Speaker 5: air and thinner performance on everything, on airplanes, on everything.
Speaker 5: So the turbos bring it to normal. I often wondered
Speaker 5: why they don't compress the air and kind of turbocharge
Speaker 5: air before it goes into a furnace.
Speaker 6: So did you text too? Could you? When you can?
Speaker 9: Is it?
Speaker 6: Who's who are we going to have on? Adam? Yeah?
Speaker 6: I like Adam one. Adam is a Sap. He really is.
Speaker 6: He comes from a long line of SAPs. That's his name.
Speaker 5: So bring Adam up when you get a chance. I'm meanwhile,
Speaker 5: let's talk to Dennis about the truck. Hey, Dennis, talk
Speaker 5: to me about the truck.
Speaker 15: They yes, you can hear me, Okay.
Speaker 5: Tell me now, now tell me about it. I walked
Speaker 5: on you a little so twenty thirteen, what F.
Speaker 15: One four pant Normico boost.
Speaker 6: Hide the engine?
Speaker 15: I had Fall's Auto Tech replacing it.
Speaker 6: Now, why do wait? Why did you hold on?
Speaker 2: Man?
Speaker 6: That's a big that's a big mouthful. Why the hell
Speaker 6: did you replace the engine?
Speaker 15: It blew an engine? I blew the engine one day
Speaker 15: coming home from more At.
Speaker 6: How many miles? How many miles?
Speaker 2: Wrong?
Speaker 15: One hundred and eighty eight thousand?
Speaker 6: Okay, So what's going on now?
Speaker 9: Now?
Speaker 15: They had it for eight weeks replace the engine two
Speaker 15: weeks after I had to take it back. It's leaking oil.
Speaker 15: So they had it. They said it was the valve covers.
Speaker 15: I took it back. They were fixed it in eight hours.
Speaker 6: Who replaced it? Who replaced it? Tennis Ball's Auto Tech?
Speaker 6: Did you say saw?
Speaker 12: Yes?
Speaker 5: I did say Saul like like like saw like better call.
Speaker 15: Saul Saul's Auto Tech and Centennial got it?
Speaker 6: Got it? Okay, So keep going, keep going.
Speaker 15: So then in September it started, when I started up,
Speaker 15: it wouldn't run. It hesitated. Then't icon an opening? Try
Speaker 15: icon come on my dash's like service engine check engine?
Speaker 15: So I called him, told him.
Speaker 5: Did you do a rebuild or did you do an exchange. Hey,
Speaker 5: I got to ask, did.
Speaker 6: You do a rebuild? Did you do an exchange or new?
Speaker 15: Uh, it's twenty one thousand dollars for a motor. I'm
Speaker 15: assuming it's a rebuild or well, fact, well, I.
Speaker 6: Don't know what. Well, obviously obvious.
Speaker 15: The invoice on me, Tom, but I didn't.
Speaker 11: Check that way.
Speaker 6: But you don't recall.
Speaker 5: You don't recall if they rebuilt what you had, or
Speaker 5: if they exchanged it for a factory remand or if
Speaker 5: it was factory new.
Speaker 15: They said it was a factory reman but from the
Speaker 15: way it was okay, got it? I ask I'd almost think.
Speaker 16: That they just rebuilt what I had because they had.
Speaker 15: To change the motor again because it was leaking. And
Speaker 15: they said, oh, they took it apart. When they put
Speaker 15: it back together, the rear seal was leaking, so they
Speaker 15: had to get a hold of the manufacturer get a
Speaker 15: new motor. So they had it for ten weeks. I
Speaker 15: got it back. I had it for three days, still
Speaker 15: leaking oil.
Speaker 16: Took it back to him, got it for another four
Speaker 16: days and it's still leaking oil.
Speaker 15: So now I took it back to him this morning.
Speaker 15: They sitting in noticed to check the invoice and see
Speaker 15: if I wanted a hey for the work that they're
Speaker 15: gonna they gotta do now.
Speaker 5: Well, wait a minute, Wait a minute, Wait a minute,
Speaker 5: it's under warranty.
Speaker 6: Bro. When did they complete this job?
Speaker 15: They did? I had the first motor put in in May,
Speaker 15: the second one they supposedly just did the second motor
Speaker 15: two weeks ago. Wish they had my truck for another
Speaker 15: ten weeks?
Speaker 6: Wait, and then weeks ago and they had ten weeks. Wait, whoa, whoa, whoa,
Speaker 6: whoa Wait. I took Dennis.
Speaker 16: I took it to him in Okay, got them.
Speaker 15: They had it for ten weeks. I got it.
Speaker 16: Back, got it, Okay, got it. But listen, uh, when
Speaker 16: I got it back this time that the time that
Speaker 16: they had.
Speaker 15: Ten weeks, there was like eight different things that there
Speaker 15: was like no quality control whatsoever done to this vehicle.
Speaker 6: Hey, Dennis, have you ever thought of this? Have you
Speaker 6: ever thought of this?
Speaker 5: Have you ever thought of having it completely independently looked
Speaker 5: at to find out what's wrong and then go back
Speaker 5: to Saul and say, here's what you need to do.
Speaker 15: That's what I need to do.
Speaker 5: That's exactly no, you absolutely need to do it now
Speaker 5: there's no question in my mind.
Speaker 6: That you need to do that. You need to get a.
Speaker 5: Total independent evaluation from one of our experts, and then
Speaker 5: then at least you have something to present to Saul.
Speaker 6: Where's your truck right now?
Speaker 15: Right now? It's it solves again. And like I said,
Speaker 15: they just sent me another notice this morning to approve of.
Speaker 6: Do they wait?
Speaker 5: Do they acknowledge, Dennis?
Speaker 6: Do they acknowledge it's a warranty issue?
Speaker 15: They did the first Yes, yes they did. They told
Speaker 15: me when they took my truck back, Oh, it's a
Speaker 15: warranty issue. We're going to handle it.
Speaker 12: So now, okay, I don't.
Speaker 15: Know what they came up with since because yesterday morning
Speaker 15: I drove our Thursday morning, I drove it to work.
Speaker 15: I live off a tower in fifty six. I didn't
Speaker 15: even get a mile to check engine light came on.
Speaker 15: I turned around and shut off. When I took it
Speaker 15: to them Friday morning, the check engine light came on
Speaker 15: again and stayed on.
Speaker 6: So God, is that frustrating. I can't stand it. I
Speaker 6: can't stand it, man.
Speaker 15: I don't blame you one bity.
Speaker 5: Listen, here's what I want you to do. I want
Speaker 5: bo Deputy Bow who's in the house. I want him
Speaker 5: to babysit this for you and get it over to
Speaker 5: Kevin Caulkin at Shardan Auto Tech for an analysis.
Speaker 6: We really need to do that.
Speaker 5: Then we need to come up with why you have
Speaker 5: a problem, and then get it done under warranty.
Speaker 6: But the analysis you're gonna have to pay for it. Now.
Speaker 5: I don't think Kevin will be expensive. We'll ask him
Speaker 5: to do us a favor. But that's what you have
Speaker 5: to do, Dennis. Without an independent analysis, we're not going
Speaker 5: to know what's going on.
Speaker 6: I have a feeling it's not the engine.
Speaker 5: I have a feelings where the engine connects to the
Speaker 5: rear remain, to the transmission and stuff, because that's the
Speaker 5: only thing different engines would have in common.
Speaker 6: Where do you think it's leaking from.
Speaker 15: Well, the first time they I took it back after
Speaker 15: the first motor, they said it was the valve cover
Speaker 15: and they always set at the shop for eight hours
Speaker 15: while they fixed the valve cover.
Speaker 5: Well, it could be something that sense, It could be
Speaker 5: something that simple.
Speaker 6: How does it run, though? How does it run?
Speaker 12: Run's great?
Speaker 16: I hadn't good good forty miles an hour.
Speaker 15: It runs good.
Speaker 16: I don't have no confidence in anything.
Speaker 5: Okay, hey, bo, let's get this coordinated with Uncle Kevin
Speaker 5: over at Shared and Auto Tech.
Speaker 17: I will call Dennis and Uncle Kevin during the break
Speaker 17: and get something coordinated so we can get Dennis helped out.
Speaker 6: I think that's what we need to do.
Speaker 5: So hold on, sir, you're gonna be in touch with
Speaker 5: our deputy. You see, we really help people here, That's
Speaker 5: what that's the name of the game, helping people. Three
Speaker 5: three seven one three talk seven one three eight two
Speaker 5: five five. We got a lot more to talk about
Speaker 5: on the Troubleshooter Show. One of the things I want
Speaker 5: to bring out, speaking of our experts, Frank Duran does
Speaker 5: market analysis of your home. You might think, well, what
Speaker 5: the heck's that. That's like a waste of time. No,
Speaker 5: let me explain this to you. It's really important if
Speaker 5: you want to know what your house will sell for.
Speaker 6: Frank will do this service free of charge.
Speaker 5: He'll predict based on his thirty years of experience and performance.
Speaker 5: So you may just want to get an idea, but
Speaker 5: you don't want to go through a listing, and you
Speaker 5: don't want to be sold, and you don't want to
Speaker 5: be you know, he won't do it. He will just
Speaker 5: come and do that analysis no pressure. Three oh three
Speaker 5: nine to zero, sixteen twenty two. Frank Durandi real estate
Speaker 5: Man dot com. Go with a sure thing Denver's best
Speaker 5: roofer Excel Roofing dot com. You don't pay a cent
Speaker 5: until you're content. Time for an insurance check up free,
Speaker 5: no obligation. In comparison, call Compass Insurance paying too much
Speaker 5: your coverage at dozens of insurance companies find out now
Speaker 5: three all three seven to seven to one.
Speaker 6: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: Durand the real estate man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two.
Speaker 6: Hi Tom Martine here.
Speaker 5: Trio three seven one three talk seven one three eight
Speaker 5: two five five. So Kachina, you get voicemail when you
Speaker 5: call that charity. We're gonna try. I'm going to try
Speaker 5: to get word to them by text that we need
Speaker 5: to talk to him and get this thing worked out
Speaker 5: with Excel Energy. So we got that on the burner.
Speaker 5: We also have Brent with the garage Door's deputy doc
Speaker 5: is going to help figure out why Holy garage door
Speaker 5: can't fix that warranty issue. And then Dennis with his
Speaker 5: blown engine. We're going to have that coordinated through Deputy
Speaker 5: bow and uh so we can.
Speaker 6: Get it over to Kevin at Sheridan Auto Tech. See,
Speaker 6: we have so many resources for you guys. All you
Speaker 6: have to do is call us.
Speaker 5: We love helping three oh three Martino, you can call
Speaker 5: twenty four to seven three oh three six two.
Speaker 6: Seven eight four six six.
Speaker 5: So do we have our expert from fix it on Katschina.
Speaker 6: I asked you to call Adam is.
Speaker 12: He on.
Speaker 6: Okay, if you if you could do that for us.
Speaker 5: I'm getting a few texts giving their opinions of modulating
Speaker 5: furnaces and talking about efficiencies, and I think it's important,
Speaker 5: so I want to talk about it three oh three
Speaker 5: seven one three talk.
Speaker 6: Also, I have a question.
Speaker 5: On plumbing on water on the water heaters, the constant
Speaker 5: flow versus a tank, what would be best for each one?
Speaker 5: So let's get at them on. Come on, man, let's
Speaker 5: get them on. Let me expert too, okay, and or
Speaker 5: text it over to Kelly. Kelly, if you can put
Speaker 5: down the mimosa just to get somebody on.
Speaker 6: Yeah, we would love it if you could.
Speaker 5: Just like maybe put the give the show a little
Speaker 5: bit of attention. Yeah, give the show a little bit
Speaker 5: of attention.
Speaker 6: Yeah, what what gener you? What generation are you?
Speaker 5: Because I'm reading about all the nightmares with the generations
Speaker 5: and the burnt work burnout and all that, and.
Speaker 6: I don't don't understand the work burnout thing.
Speaker 5: Especially gen Z. So gen Z goes up to I
Speaker 5: think gen Z goes up to twenty six. Yes, yeah,
Speaker 5: sounds right, about twenty six years old.
Speaker 6: So what the hell does someone twenty six have to
Speaker 6: be burned out on? Seriously, here's the word that they use.
Speaker 7: It's boundaries. And it used to be in the back
Speaker 7: in the day, if you had a tough boss, you'd
Speaker 7: go and have a beer and talk to friends about it.
Speaker 7: Now a tough boss is crossing boundaries and they just
Speaker 7: simply can't take it. I'm finally to the age where
Speaker 7: I'm the old lady yelling about these people like, well.
Speaker 5: Yeah, on a serious on a serious note, there is
Speaker 5: a big problem with the workforce. From twenty one to
Speaker 5: about twenty one to about twenty eight, there's this group.
Speaker 5: As they get toward thirty, they're starting to settle in
Speaker 5: but let's say, and here's some of the things that
Speaker 5: I found. I actually was so tired of reading about
Speaker 5: some of these surveys that I actually called people I
Speaker 5: know and observed and talked to them about their work
Speaker 5: and their job. I called people all over, people that
Speaker 5: some of my sponsors. I called some of the employees,
Speaker 5: and they all know me because you know, I say, Hey,
Speaker 5: this is Tom.
Speaker 6: I want to ask some questions.
Speaker 5: And it's not about your company necessarily, but it's it's
Speaker 5: about work.
Speaker 6: I want to I want to see what the problem is.
Speaker 5: And this is what I don't honest to God, this
Speaker 5: is the one thing I don't understand.
Speaker 6: Maybe you can help me with this. How old are you,
Speaker 6: Kelly Kachina? Are you young? You're younger?
Speaker 13: I always round up. I'm like fifty. Oh god, I
Speaker 13: don't even know how old are you are?
Speaker 12: Not?
Speaker 13: Yeah, I'm like fifty four?
Speaker 6: You are not? Yeah?
Speaker 5: Yeah, Kelly, Kelly, come on, I thought you were honest
Speaker 5: to God, thirty five.
Speaker 6: You're not in your fifties. Yeah, yeah, Holy crap, get
Speaker 6: me some of that potent you're taking. Jen Are you
Speaker 6: kidding me? No? No, no, yeah, kinda. You're not supposed to
Speaker 6: ask age. Fine, how old are you? Thirty seven? Okay,
Speaker 6: so you're closer to that age.
Speaker 7: Wait, you didn't have the response.
Speaker 6: Of Kelly, you are not. No, you are the best response.
Speaker 5: No, but come on, man, anybody that sees Kelly you would.
Speaker 5: And you know Susan is an other one. Sue's looks
Speaker 5: like a spring chicken. And uh whereas Mark boy battle driven.
Speaker 13: No, everybody road hard put up with I'm younger because
Speaker 13: I'm short.
Speaker 6: That's the whole. No, it is no whatever reason it is,
Speaker 6: take it. It's because you look younger. That's why. I mean,
Speaker 6: there's no two ways about it.
Speaker 13: No, it's because I'm sure you.
Speaker 5: Know I used to look younger and then I got
Speaker 5: the hell knocked out of me. But I used to
Speaker 5: not look necessarily younger, but all okay for my age.
Speaker 5: But man, had that that's passed me by. Now here's
Speaker 5: what I want to talk about. When I talked and
Speaker 5: interviewed these it was put right in line with some
Speaker 5: of the surveys, and I mean this, I want perspective
Speaker 5: from people. If you have a twenty one to twenty
Speaker 5: six year old child or twenty eight year old I
Speaker 5: know Mark has. Both of their kids are in that
Speaker 5: in that time frame, and they're doing spectacularly okay, and
Speaker 5: they don't have this itis?
Speaker 6: And the itis is what do I call it?
Speaker 5: The They let me explain it the best I can.
Speaker 5: The employees are upset because they don't agree with their bosses.
Speaker 6: Now I'm not talking.
Speaker 5: About philosophy and politics, nothing like that. They don't agree
Speaker 5: on how the company is being run, or the jobs
Speaker 5: are being dolled out or supervised, or the efficiency of
Speaker 5: their operation. Now, this is what I don't understand. If
Speaker 5: they have a job to do, why do they care?
Speaker 5: In other words, why do they let that stress them out?
Speaker 5: If they think the whole company is screwed up? Hey, Tom,
Speaker 5: why do they really lose?
Speaker 2: Yes?
Speaker 13: Can I tell you something very sad that you're going
Speaker 13: to freak out about? So when Adam was at his
Speaker 13: last job and had to interview people in that generation,
Speaker 13: they bought their parents to negotiate their soar.
Speaker 6: Oh, come on, come on, I.
Speaker 13: Told you you're not gonna like it. But that's what happened.
Speaker 1: I did.
Speaker 7: I did have a family friend who the parent was
Speaker 7: upset about something that happened with the grown son.
Speaker 6: And he was in his late twenties.
Speaker 7: And she asked me if she should call the workplace,
Speaker 7: and I said, hell to the No.
Speaker 6: I mean, how mortifying for the no. I mean I
Speaker 6: can't believe it.
Speaker 13: No, no, I can't believe this was at a job interview.
Speaker 5: Oh yeah, they actually brought you. So what did they say?
Speaker 5: Here's my mom?
Speaker 13: Yes, this is my mom. She's going to speak for me.
Speaker 13: And that is how Adam had to traverse through that Meyer.
Speaker 6: That is weird. Is this Adam Sap? No, that's my husband.
Speaker 6: Oh by the way, oh Adam. By the way, speaking
Speaker 6: of Adams, though, did you get our expert on?
Speaker 13: Not yet?
Speaker 6: Yeah? See, so now now I'm believing you're fifty four.
Speaker 6: I'm believing that. Oh my god? What is this with
Speaker 6: the lapse here?
Speaker 5: How many times have I been telling you I want
Speaker 5: to get our expert on?
Speaker 6: Anyway?
Speaker 5: We have more coming up? Can someone shed light? In fact,
Speaker 5: I'd love to talk to one of you brats. I
Speaker 5: excuse me, I'm sorry, young adults from twenty one to
Speaker 5: twenty eight. No, on a serious note, why do you
Speaker 5: waste the energy worrying about your company and how efficiency
Speaker 5: it is or how the boss is doing or how
Speaker 5: you can improve things.
Speaker 6: It's a bad thing.
Speaker 14: What Mark, she's in that age range.
Speaker 6: Yeah. But Addie. Yeah, but Mark. The one thing about
Speaker 6: Addie is she doesn't let that get her down. She
Speaker 6: works within she works within her.
Speaker 14: Why are you assuming everybody from those ages is like that?
Speaker 2: Jesus?
Speaker 6: Now did I? I don't believe I use the word everyone.
Speaker 5: No, there is no I said, I said, I talked
Speaker 5: to a bunch of people and agreed with the surveys,
Speaker 5: and the survey said a lot of people who.
Speaker 6: Are twenty one to twenty eight are they're.
Speaker 5: They're preoccupied with how bad the company is, or how
Speaker 5: how they're doing things.
Speaker 6: Wrong, and how they're Miles Jesus changing. He loves a
Speaker 6: company you work, No, because he's Miles. Miles loves it.
Speaker 5: But but one thing I know about Miles he's made
Speaker 5: suggestions on improvements, not in a way that he's bitching
Speaker 5: about it, but improvements, I mean, of course, and that
Speaker 5: that obviously because you know with Mark and Seue's DNA,
Speaker 5: you would you would expect it, and.
Speaker 6: The same with Addie.
Speaker 5: I'd love to talk to them, though, Mark, if you
Speaker 5: could get either one of them, I'd love to talk
Speaker 5: to him.
Speaker 14: And I also have a tech Unfortunately, one who is
Speaker 14: in law school right now, and one's running a Walmart,
Speaker 14: so I doubt they could come on during the day.
Speaker 14: You know what I mean?
Speaker 5: Now, Now, I have a twenty eight year old who
Speaker 5: just texted me, W.
Speaker 2: Did you see?
Speaker 12: How?
Speaker 6: Did you see?
Speaker 12: How?
Speaker 14: I bragged about him? All in one sentence.
Speaker 5: I know, and I think, Mark, you know what when
Speaker 5: you when you can brag brag? I mean, what the hell?
Speaker 5: You have a lot to brag about. We have more
Speaker 5: coming up on the Troubleshare Show. Go with a sure
Speaker 5: thing Denver's Best roofer Excel Roofing dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free no obligation comparison call
Speaker 5: Compass Insurance paying too much your coverage at dozens of
Speaker 5: insurance companies find out now three all three seven seven
Speaker 5: to one help. You'll think you're his only customer when
Speaker 5: you choose Frank durand the real estate Man dot com
Speaker 5: to list your home with Remax Alliance three all three
Speaker 5: nine two zero sixteen twenty two. Hi, I'm told that
Speaker 5: we are getting the expert on, but I want to
Speaker 5: go to this twenty eight year old guy who texted me,
Speaker 5: and well, I assume it's a guy.
Speaker 6: Maybe I'm wrong, but anyway.
Speaker 5: It says, Tom, I'm twenty eight years young, and I
Speaker 5: can tell you this older generation is the worst people.
Speaker 5: First of all, it's just say, are the worst people,
Speaker 5: sir and awesome? Anyway, are the worst people to deal
Speaker 5: with fifty years old and older, especially the ones with
Speaker 5: family wealth like Mommy and Daddy money, okay, who've taken
Speaker 5: over the company.
Speaker 6: I can probably see that.
Speaker 5: And it says I've been working forty plus hours since
Speaker 5: I was out of college and I only know a
Speaker 5: handful of people like me.
Speaker 6: Okay, but you didn't tell me what's wrong.
Speaker 5: What is actually wrong with the people who are fifty
Speaker 5: years and older who run the company, especially for Mommy
Speaker 5: and Daddy.
Speaker 6: I don't know exactly. I mean you said, yes, you
Speaker 6: know the worst people to deal with, but in what way?
Speaker 12: Now?
Speaker 5: I will admit there is nothing worse than unearned money.
Speaker 6: I mean, you want to talk about jerks.
Speaker 5: Old money makes jerks, but new money can make jerks too.
Speaker 5: I knew a guy who won the lottery and became
Speaker 5: a He didn't be excuse me. I was just gonna
Speaker 5: say he'd became a complete a hole.
Speaker 6: But he didn't. He didn't.
Speaker 5: He was always that money is an amplifier. Yes, it
Speaker 5: really is an amplifier of what you are. If you're
Speaker 5: a good person and you're magnanimous and all of that,
Speaker 5: most likely you're going to stay the same. Do you
Speaker 5: think money actually changes the root of a person?
Speaker 6: Do you, Mark?
Speaker 5: Do you think I mean somebody would of course you do, Okay,
Speaker 5: in what way?
Speaker 6: In what way?
Speaker 14: It's different for every person.
Speaker 5: But do you think, like at their core, if someone
Speaker 5: inherited let's say one hundred million, that they would literally
Speaker 5: at their core change you think Do you think of
Speaker 5: course they could become You think it could turn a
Speaker 5: nice person into an idiot or a jerk or the
Speaker 5: other way around.
Speaker 6: Sure, I don't know. I just don't think so. Now,
Speaker 6: one thing I do know, Mark, and you know this.
Speaker 5: When I was at Channel four and later at Fox
Speaker 5: thirty one, I did stories.
Speaker 6: I've done stories about.
Speaker 5: People who won the lottery, and there were so many
Speaker 5: of them that were broke within two to three years
Speaker 5: after winning the lottery, absolutely broke.
Speaker 6: Is that unbelievable? Why?
Speaker 5: Because money in and of itself doesn't make you wealthy,
Speaker 5: wealth it does on paper, but then to sustain that
Speaker 5: wealth unique knowledge and experience.
Speaker 6: We got more coming up on the Troubleshooter Show.
Speaker 5: Go with a sure Thing Denver's best roofer Excel Roofing
Speaker 5: dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 5: Wave time for an insurance check up free, no obligation.
Speaker 5: In comparison, call Compass Insurance. Pay too much your coverage
Speaker 5: at dozens of insurance companies find out now three all
Speaker 5: three seven seven one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: all three nine two zero sixteen twenty two.
Speaker 1: Yeah, rit tough you need so you don't have.
Speaker 2: Come run ins as can.
Speaker 3: Shooter's gonna help.
Speaker 4: Come man, This is the Troubleshooter Show.
Speaker 5: Now Tom Martino, Hi, Tom Martino here three O three
Speaker 5: seven one three talk seven one.
Speaker 6: Three eight two five five Welcome.
Speaker 5: We're here to help you solve problems, answer questions, take complains,
Speaker 5: you know, like like the I like to say this,
Speaker 5: the things that tick you off, the things that make
Speaker 5: you tick. We have some questions about a phone. Who
Speaker 5: should I take first. Did you say, Shannon, should I
Speaker 5: take a Peggy? Okay, Peggy, what's going on with you?
Speaker 6: Peggy? Welcome anybody with.
Speaker 5: A problem question in Playton call three oh three seven
Speaker 5: one three talk when we're in the studio seven one
Speaker 5: three eight two five five.
Speaker 6: You can always call twenty four to seven.
Speaker 5: Uh three oh three Martino three O three six two
Speaker 5: seven eight four sixty six.
Speaker 6: Peggy, what's going on with your home insurance?
Speaker 18: Okay, it's been canceled. And I've been working on this
Speaker 18: for a while and have learned that.
Speaker 10: The governor of.
Speaker 18: Colorado, I guess, has signed the law that if your
Speaker 18: insurance is canceled for certain reason, then I'm not sure
Speaker 18: if it's the state or if the state had contracts
Speaker 18: with insurance companies to ensure people like me.
Speaker 14: Yeah, there's a state back point. If we get Brian Burg.
Speaker 6: Do we have Brian on?
Speaker 14: No, we need to get him on about this. So
Speaker 14: it's something it's pretty new.
Speaker 6: It is pretty damn new.
Speaker 5: In fact, I just read about it over the weekend.
Speaker 5: What it is, it's the right to be insured. And
Speaker 5: what they're doing is there somehow making a pooled insurance coverage.
Speaker 6: It's very.
Speaker 14: And there's limits. It's kind of crazy.
Speaker 5: It's all a suv, no replacement, and it's all just
Speaker 5: very basic, you know, to cover really your lender and
Speaker 5: your necessities. And you know why because Colorado and California
Speaker 5: both have been having extraordinary losses and as a result,
Speaker 5: a lot of a lot of people are.
Speaker 6: Pulling out a lot of insurance companies.
Speaker 5: So in order to do something about it, the governor
Speaker 5: is trying to get this together. Mark, I don't believe it.
Speaker 5: Did it go through yet?
Speaker 14: And that's a Brian question. I just don't know.
Speaker 6: Okay, I'll tell you what then.
Speaker 5: Brian Burns. Brian is with us, Brian Burns Compass Insurance. Brian, Yeah,
Speaker 5: what's going on with this state pool that we're hearing
Speaker 5: about for people who are otherwise unensurable?
Speaker 19: Yeah, it's the Colorado Fair Plan is what it's called.
Speaker 19: And it's they haven't officially given a start date, but
Speaker 19: it will be. It sounds like within the next month
Speaker 19: probably you'll see it, Okay, live and actually knowing.
Speaker 6: And it's called the Colorado.
Speaker 19: Fair Fair Plan.
Speaker 6: So what do you know about it?
Speaker 19: I went through a whole training session about it. I
Speaker 19: just learned to learn about it, so I went through it.
Speaker 19: It is truly to your point of what you just called.
Speaker 19: It is the accurate statement. It's of insurance of last resorts.
Speaker 19: So you're not even eligible for it unless you've been
Speaker 19: declined by all standard markets, which makes sense. But then
Speaker 19: the extra step for Colorado is you have to have
Speaker 19: a you have to be turned out from the excess
Speaker 19: markets too. In other words, all these characters that are
Speaker 19: non admitted, you have to be turned down from them
Speaker 19: before going to the fair Plan. So hey, Brian, Yeah, yeah, yep.
Speaker 6: Is it expensive and poor coverage in general?
Speaker 12: Yeah?
Speaker 14: Right, listen to this Tom right on their website, they
Speaker 14: literally say this is Colorado Fairplan website dot com. So
Speaker 14: fair Plan policies come with substantially higher premiums and offer
Speaker 14: limited coverage. That's the worst advertising I've ever heard.
Speaker 10: It is everything.
Speaker 19: Come as actual cash value to structure everything. There's no
Speaker 19: other option to it. You can't get replacement costs. It's
Speaker 19: named perils. There's no liability on the policy. You have
Speaker 19: to go try to get liability elsewhere. It is as
Speaker 19: basic as you can get. Maximum coverage is seven hundred
Speaker 19: and fifty thousand dollars for personal lines. For like a
Speaker 19: residential type policy, the most you can get is seven
Speaker 19: hundred and fifty thousand and then well very limited coverage.
Speaker 5: Brian, what are people doing that have homes more than that?
Speaker 6: Now?
Speaker 19: I will tell you right now, I have yet to
Speaker 19: have been stumped and not able to find insurance through
Speaker 19: the access market. That's my point. It's I haven't had
Speaker 19: to go to fair because I haven't ever had a say.
Speaker 5: Explain what the access market is. Explain what the excess market.
Speaker 19: People would probably know an excess carrier being Lloyd's to London.
Speaker 19: That's like the biggest one you probably have heard of.
Speaker 12: So it is.
Speaker 19: There are brokerages out there that only work with agents,
Speaker 19: and they represent these carriers that are not admitted into
Speaker 19: the State of Colorado, in other words, underneath the umbrella
Speaker 19: the insurance commissioner, and so they can write their own forms,
Speaker 19: they can have their own underwriting standards. They don't have
Speaker 19: to file for rates through the State of Colorado, so
Speaker 19: it gives them way more flexibility, and they can charge
Speaker 19: appropriate premium for the risk at hand, and they can
Speaker 19: do things like have large deductibles for fire, you know, losses.
Speaker 19: They can do all sorts of stuff but it gets
Speaker 19: it to where they can present a quote.
Speaker 5: So if we made a list of states where it's
Speaker 5: very difficult to get insurance and where insurers are lead, California,
Speaker 5: Colorado are we are we like in the top.
Speaker 19: We're in a it's really just certain areas of Colorado.
Speaker 19: California it is number one by a landslide. But Colorado, Yes,
Speaker 19: especially in the mountaine, you know, like the evergreens and
Speaker 19: areas where people are building homes where you just it's
Speaker 19: just a high risk area. You can't it's very difficult
Speaker 19: to find insurance. So yeah, and Colorado has been a
Speaker 19: very difficult state as far as trying to make money
Speaker 19: from insurance companies. But that's more of the hail and
Speaker 19: they're dealing with that. And so I do think Colorado
Speaker 19: is going to come around as becoming more competitive for
Speaker 19: insurance in the coming years. But right now, yeah, the
Speaker 19: fire risk areas are going to be very difficult.
Speaker 6: Okay, Now here's the deal.
Speaker 5: When you have a problem getting insurance, what would the problem?
Speaker 5: Why is there a problem? Let's talk about the individual.
Speaker 5: In short, hers was canceled. Peggy, did they give you
Speaker 5: a reason as to why you were canceled?
Speaker 18: Oh no, they just mentioned the fact that I had
Speaker 18: had three claims.
Speaker 6: Well within the that's the reason, dear, that's the reason.
Speaker 11: In the letter.
Speaker 12: In the In the letter they said.
Speaker 20: We don't have to tell you the reason why we're
Speaker 20: doing this, but as you read through you figure it out.
Speaker 19: Yeah, yeah, yeah, so Brian, the reason you're being non renewed,
Speaker 19: not canceled un the sailing, Right, You're just that and
Speaker 19: that's there. That is their ability, and they're right they can.
Speaker 18: Non renew of course, of course, Yeah, I understand.
Speaker 5: I was I was asking you just that, like like, basically,
Speaker 5: they don't have to tell you, But so does that
Speaker 5: mean they can cancel you for any reason, although it's
Speaker 5: usually for excess claims, right.
Speaker 21: Yeah, they can.
Speaker 19: Yeah. Again, there's two different versions. I'm not trying to nitpick.
Speaker 19: I just want to make sure they know that the
Speaker 19: listeners know the difference canceled is being canceled is like midterm,
Speaker 19: Like you're in the middle of the term and they
Speaker 19: cancel your policy. There is very few reasons that they
Speaker 19: can do that. The customers are very protected from that.
Speaker 19: Not pay of course would be one, but non renewal
Speaker 19: they can do that. They can choose to do that
Speaker 19: for any reason or for no reason. Word we've chose.
Speaker 6: Well, what did you say? What did you say? They're
Speaker 6: protected against.
Speaker 19: Canceling, like midterm canceling, like if you're in the middle
Speaker 19: of a policy term, if you have a twelve month
Speaker 19: policy term, it's very difficult for an insurance company build
Speaker 19: to cancel you in the middle of your term. There
Speaker 19: have to be a very I mean.
Speaker 5: I never even knew that. I never even knew they
Speaker 5: would do that. They actually will do that at times.
Speaker 19: No pay is what I said. That would be the
Speaker 19: most relevant reason. The other one is a substantial change
Speaker 19: in risk. Let's say they find out that you have
Speaker 19: started running out of your house and you didn't tell them, Well,
Speaker 19: they could choose to cancel the policy, and they have
Speaker 19: to notify you, you have to give you notice. But
Speaker 19: if there's a substantial change in risk, they can choose
Speaker 19: to send out a cancelation. That is very rare. My
Speaker 19: point on her is she didn't get canceled, she got
Speaker 19: non renewed.
Speaker 16: And so I'm sorry, I.
Speaker 6: Meant I meant non renewal.
Speaker 5: I'm sorry I understood the wrong terminology.
Speaker 9: Sorry about that, gotcha?
Speaker 5: No, no, no, No, No, that's okay, Peg, But you're
Speaker 5: bringing up a good topic and and it's happening all
Speaker 5: over right now. What are some other bad states, Brian?
Speaker 5: Around us? It would would it naturally be like Nebraska,
Speaker 5: Kansas and all of that around US.
Speaker 19: No, Texas is a very very difficult state.
Speaker 12: Uh.
Speaker 19: They just have the worst of all losses. It seems
Speaker 19: like Florida, of course, has always been a disaster just
Speaker 19: because of you know, propensity to hurricanes, and you know,
Speaker 19: like Louisiana, especially further south in the New Orleans, that
Speaker 19: kind of area is a very tough place. So you
Speaker 19: can kind of picture in your head, where is it
Speaker 19: the states that deal with you know, a lot of
Speaker 19: catastrophe losses, those are the ones for her to get
Speaker 19: insurance in all right.
Speaker 5: So Brian is with Compass Insurance Group and they also
Speaker 5: do free insurance checkups, which means you can call them
Speaker 5: and they'll let you know if you're paying too much
Speaker 5: for what they can get you, or if you're under
Speaker 5: insured which could be dangerous, or maybe you're over insured.
Speaker 5: You have insurance you don't need a lot of that
Speaker 5: is done with the free insurance checkup.
Speaker 6: The Insurance Healthcenter.
Speaker 5: Dot Com three h three nine nine six nine. Go
Speaker 5: with a sure thing versus best Roofer Excel Roofing dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 5: Wait time for an insurance check up free no obligation
Speaker 5: comparison call Compass Insurance paying too much your coverage at
Speaker 5: dozens of insurance companies find out now three oh three
Speaker 5: seven seven one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three oh
Speaker 5: three nine two zero sixteen twenty two. Hi Tom Martino
Speaker 5: here three O three seven one three Talk Seve one
Speaker 5: three eight two five five Steve your question about home insurance?
Speaker 6: What is it? Steve? Welcome to the show.
Speaker 22: Well, we are also being in shade non renewaled here
Speaker 22: in another month or two from travelers.
Speaker 5: Is this?
Speaker 12: See?
Speaker 6: Is this Steve the painter?
Speaker 23: Oh?
Speaker 12: Tom, you didn't have to say that.
Speaker 23: You didn't have to say that.
Speaker 24: Yeah that's me.
Speaker 5: Okay, So well, no, I wanted to say it because
Speaker 5: I wanted to talk about your spring coming up.
Speaker 6: And painting and all that.
Speaker 5: Because I know I got you coming over to my place,
Speaker 5: so talk about non renewal.
Speaker 6: Did you have several claims? What happened?
Speaker 19: No, No, we just moved in.
Speaker 22: Huh, we just moved in here. We're the new house
Speaker 22: at Elizabeth. We've been there maybe ten months. We redid
Speaker 22: a bunch of remodel on the inside, so we had
Speaker 22: debre outside and trash and things were just all cleaned up.
Speaker 6: Now, Uh, they're all that has nothing to do with it.
Speaker 12: Oh yeah it does.
Speaker 22: Oh yeah, we they got a list of different things,
Speaker 22: like we have a couple of dead limbs on the trees,
Speaker 22: which they're not dead, they were.
Speaker 6: Just they literally listed a bunch of stuff.
Speaker 22: Yes, the fireplace, Uh, brick on the on the fireplace,
Speaker 22: there was a couple of bricks up there there weren't
Speaker 22: supposed to be up there. I climbed up there and
Speaker 22: took them off. So it's fine, but they're still going
Speaker 22: to non renewals.
Speaker 9: Who was who was the carrier travelers?
Speaker 6: And and are you going through compass?
Speaker 12: Uh?
Speaker 22: Yes, yeah, we've been with with Brian and that, and
Speaker 22: you know.
Speaker 23: It's just discouraging because you know, we just moved in.
Speaker 22: We're going to redo the outside, there's going to there's
Speaker 22: still a lot of work on the outside, which is coming.
Speaker 23: I can't do everything at once, but it's.
Speaker 22: It's that type of thing if we're they're just going
Speaker 22: to non renewse and we tried to deal with them
Speaker 22: and they don't want to deal with us, and so
Speaker 22: now we're scrambling for another ensuranus.
Speaker 6: But you didn't have a lot of claims? Did you?
Speaker 12: None? Zero zero?
Speaker 6: Did the house have claims?
Speaker 5: Do you know like the previous owners, because I think
Speaker 5: if the house is in an area that gets a
Speaker 5: lot of claims for.
Speaker 6: Hell or water or wind, that might do it too.
Speaker 6: Do you know if the house has had a lot
Speaker 6: of claims?
Speaker 22: No, we talked to town Hall soundhoul Uh basically put
Speaker 22: it as we don't know the claims.
Speaker 12: But they put new.
Speaker 23: Sighting on the house.
Speaker 25: We went through and did a lot.
Speaker 23: Of new electrical, new a lot of new plumbing.
Speaker 22: It's a ninety year old well we thought it was.
Speaker 21: A ninety year old house.
Speaker 25: It could be closer to one hundred year old house.
Speaker 22: So it has issues and we're addressing them one by
Speaker 22: one and we keep telling the insurance company.
Speaker 25: Yeah, we're dealing with.
Speaker 22: This and we're fixing this up, and we're going do
Speaker 22: that fixing this summer this spring. Can't do it during
Speaker 22: the winter because the ground is frozen.
Speaker 23: And they still again.
Speaker 22: They just don't want to talk to us, like, no,
Speaker 22: we don't want to talk to you. We're canceling you
Speaker 22: and you find another insurance company.
Speaker 23: Yeah, so that's where we.
Speaker 5: Has Compass been able, Has Compass been able to find alternatives?
Speaker 22: Yes, and they're looking. And the thing is between that
Speaker 22: and yes, it is going to be quite a bit expensive,
Speaker 22: and they're.
Speaker 25: Willing to work with.
Speaker 23: Us on some other insurance companies. But it's like, oh
Speaker 23: my god, just.
Speaker 22: To turn in the claim.
Speaker 12: Yeah, you could have.
Speaker 22: A ten thousand dollars, you know, money.
Speaker 21: Up front in order to fix it.
Speaker 6: No, I know. So listen, man, you you're star quality painting.
Speaker 6: We love you.
Speaker 5: What are you doing for people this spring? Let's do
Speaker 5: Let's do a screaming deal, all right?
Speaker 21: I talked to Tasha.
Speaker 22: Sure, we're going to do a screaming deal. It's springtimes coming, guys.
Speaker 22: So we're going to do like fifteen percent off any exterior,
Speaker 22: full exteriors. And you know me, Tom, I'm a perfectionist twitterver.
Speaker 5: And no, no, And when you say that, you're not
Speaker 5: just you know, and I mean this sincerely. You're not
Speaker 5: just upping the price to take fifteen percent off. It's
Speaker 5: going to be a true fifteen percent discount. And you
Speaker 5: guys are quality, and you're you're pretty damn inexpensive anyway
Speaker 5: compared to others, and you do a great job, so
Speaker 5: that's certainly worth it. Fifteen percent off any exterior job. Now,
Speaker 5: is there a minimum on that exterior job?
Speaker 12: No?
Speaker 22: Like say Tom, you know to me, as long as
Speaker 22: long as we're busy, I mean, we put it this wy,
Speaker 22: I'll come out and paint a shit.
Speaker 10: Yeah, it's whatever, this is busy, I just like to.
Speaker 6: I'll just like, okay, give a number out.
Speaker 5: Give a number out for Star Quality Painting on referralss
Speaker 5: dot com. Fifteen percent off any exterior job.
Speaker 22: Give a number, okay, office phone number three oh three
Speaker 22: nine four eight eight seven six five.
Speaker 5: Guys, if you're looking for good people, there's good people,
Speaker 5: family owned and operated fifteen percent off Star Quality Painting
Speaker 5: three oh three nine four eight eighty seven sixty five.
Speaker 5: Thanks Steve. I got to move on now. And uh,
Speaker 5: Jennifer has an issue with being fired. Jennifer, what's going on?
Speaker 26: Good morning? I was terminated this morning, and I was
Speaker 26: told the reasoning was that I had thirty five complaints
Speaker 26: against me in one month from customers stating that I
Speaker 26: was rude and disrespectful.
Speaker 6: But today, my god, this.
Speaker 5: Is the first My goodness, Now, what position.
Speaker 6: Did you have?
Speaker 26: I was a utility clerk. I live in Wolsenburg.
Speaker 6: And now what does that mean? A utility clerk?
Speaker 26: I took the water and the gas payments?
Speaker 5: And wait a minute, they said, thirty five thirty five complaints?
Speaker 5: Are these people that walk in or are these people
Speaker 5: that called in?
Speaker 2: Or what?
Speaker 9: Uh?
Speaker 26: The manager said that they were customers. They had called
Speaker 26: him for wow, one month?
Speaker 6: What would assume you want a lot of complaints? So
Speaker 6: do you feel that you had some kind of right
Speaker 6: to be warned?
Speaker 26: Yes, sir, And what is now you first day I've
Speaker 26: ever heard of that.
Speaker 5: No, I know what you're saying, But what I want
Speaker 5: to know is this, what is the company policy on
Speaker 5: this kind of thing? Because that's the only thing that matters.
Speaker 5: There is no law that says they have to warn you.
Speaker 5: You understand that, so as far as the job goes,
Speaker 5: there's nothing you can argue about and say, you know,
Speaker 5: you didn't do this right. You didn't do that right
Speaker 5: unless they're violating their own company policy.
Speaker 26: I wasn't even allowed to get my personal belongings and
Speaker 26: take them with me. They told me they would get
Speaker 26: those to me at a different time. I was escorted
Speaker 26: out of the building by a police officer.
Speaker 5: Wow, man, they have a jones for you here, Jennifer.
Speaker 5: I don't know why.
Speaker 14: I mean, there probably them to add to the thirty
Speaker 14: five complaints.
Speaker 5: I'm sorry, Yeah, that is excessive. Do you think they
Speaker 5: made it up the complaints? Huh?
Speaker 26: I think so because I'm visually I'm visually handicapped, and
Speaker 26: I had special computer software on my desk that helped
Speaker 26: me to see.
Speaker 6: I was And what well, then why would they make
Speaker 6: up service? I don't get it. I don't get it.
Speaker 5: What does that have to do with them making up
Speaker 5: complaints against.
Speaker 26: You so they couldn't let me go for my handicap?
Speaker 6: How long, a man, that's the real reason?
Speaker 9: Three years?
Speaker 6: Ten months? I think? Wait? How long? Three years?
Speaker 26: Yes, sir, I started as I volunteered first, I volunteered
Speaker 26: for a whole entire year.
Speaker 5: Could they say thirty five complaints? Thirty five complaints?
Speaker 6: And how long?
Speaker 26: And one month?
Speaker 5: And you've been there for three years, yes, sir, like
Speaker 5: I said, I, and you never had another problem?
Speaker 26: Nope. And I've even had to Did they give an example?
Speaker 9: Nope.
Speaker 26: I didn't even get any documentation they handed I don't
Speaker 26: think they have to. And they handed me my last
Speaker 26: check and escorted me out the door. I was only
Speaker 26: allowed to get my coat and my purse. I couldn't
Speaker 26: have anything else.
Speaker 5: Are you eligible for un Are you eligible for unemployment?
Speaker 26: I don't know the answer to that.
Speaker 6: Of course I don't either been fired. I don't know.
Speaker 5: When you're fired for cause, though, I don't think you
Speaker 5: are eligible.
Speaker 14: Oh my god, you can. She's definitely eligible.
Speaker 6: She can get unemployment.
Speaker 14: Why Mark, Well, because it's Colorado. I mean they handed
Speaker 14: out like pez candy.
Speaker 6: Oh no, that I agree with. But technically this is
Speaker 6: fired for cause.
Speaker 14: It doesn't matter. If she was fired for cause, she'll
Speaker 14: still get unemployment. Now she walked out, that would be
Speaker 14: a different story.
Speaker 26: No, I was escorted out the door. I was called
Speaker 26: into the conference room by the city adminsison.
Speaker 14: We had a curiosity, and be honest, I realized you
Speaker 14: weren't rude, But if why would people think you were rude?
Speaker 14: I mean over the phone.
Speaker 6: Just would there be thirty five complaints? Man, that's a lot.
Speaker 26: I've had customers. I've had customers literally tell me how
Speaker 26: pleasant I was, how much time I took to sit
Speaker 26: on the phone with them and explain their utility built
Speaker 26: line by line. And I've had customers that would come
Speaker 26: in to pay their utility bill and wouldn't let anybody
Speaker 26: else wait on them.
Speaker 6: But me, I just don't. I don't believe that they
Speaker 6: would make it up. I just am I naive. I
Speaker 6: just don't think they would. I don't know tyty five complaints.
Speaker 27: Nobody gets thirty five complaints in one month after they've
Speaker 27: been doing a job for that long.
Speaker 6: I have a question just come up.
Speaker 5: So what are you saying, Doc, Well, are you saying
Speaker 5: they did make it up?
Speaker 6: Trying to get around the ADA? That's possible, okay.
Speaker 27: I mean there's all sorts of restrictions and complications when
Speaker 27: you're dealing with somebody who has a disability that that
Speaker 27: are protected by law, and so this is what their
Speaker 27: way to get around it.
Speaker 26: That's why I was Yeah, but this is the first
Speaker 26: time I've ever been fired, and I.
Speaker 6: Don't know when you say advice Here's what I want
Speaker 6: to know. Here's what I want to know.
Speaker 5: When you say advice, what kind of advice do you
Speaker 5: think we could have given you? Do you think you
Speaker 5: have some special rights to get your job back?
Speaker 12: Sure?
Speaker 26: Well I don't. I don't think I I don't know
Speaker 26: how to freeze it. Shouldn't I have been had a
Speaker 26: verbal warning or a written warning.
Speaker 6: I would have thought so. I would have required though
Speaker 6: it's not required. No, it's not required. Think of a.
Speaker 14: Big company, you know, a huge media company when they
Speaker 14: get rid of people across the board. Everybody's escorted out
Speaker 14: of the building. No one knows anything up front, so
Speaker 14: they don't go crazy. It's this is as normal as
Speaker 14: it gets.
Speaker 26: And I wasn't allowed to take any of my personal
Speaker 26: belongings with me.
Speaker 14: That's weird, Jennifer.
Speaker 28: What city agency are you working for?
Speaker 26: It was City of Wolsenburg and that's W A, L, S, E.
Speaker 29: N, B U R G.
Speaker 5: Yeah we're not as well that but thank you. What
Speaker 5: about what department?
Speaker 2: Was it?
Speaker 26: Utilities?
Speaker 5: So what kind of utilities does Wilsonburgh sell their employees?
Speaker 5: I mean, excuse me, their their their residents.
Speaker 26: Like like Denver, your water company and your guess company. Okay, okay,
Speaker 26: your furnace and things.
Speaker 5: Okay, okay, yeah, some municipalities do have franchises like that. Okay,
Speaker 5: do we have anyone we can check with unemployment law?
Speaker 6: I mean.
Speaker 5: You might have something with Americans with Disabilities Act. You
Speaker 5: may because you're suspecting.
Speaker 6: Do you know that?
Speaker 5: Listen to this one free of charge, you can put
Speaker 5: in a complaint. In fact, it's required that you put
Speaker 5: in a complaint before pursuing legal action with the Equal
Speaker 5: Opportunity Employment Commission, the EEOC Equal Employment Opportunity Commission. Okay,
Speaker 5: it's required. You're not allowed to bring a lawsuit unless
Speaker 5: you first go to EEOC. And EEOC basically says it
Speaker 5: looks bad or it looks good. In other words, it
Speaker 5: not looks good or bad. Here's what they say, we
Speaker 5: think you have an issue. You can go to court,
Speaker 5: or they'll say, we don't see any discrimination.
Speaker 6: Why don't you start there? Why don't you start there? Really,
Speaker 6: the worst.
Speaker 5: Thing that will happen is that they'll, you know, tell
Speaker 5: them you've been there three years and one month. In
Speaker 5: one month, they said you garnered thirty five complaints and
Speaker 5: immediately dismiss you and that you were never advised no
Speaker 5: employment evaluations, and that you suspect that they're trying to
Speaker 5: get around Americans with Disabilities Act because you're blind.
Speaker 6: Okay, that's what.
Speaker 5: So it's the Equal Opportunity, the Equal employment. It's EEOC.
Speaker 5: You can google it and find it anywhere. We have
Speaker 5: more coming up on the Troubleshooter Show three oh three
Speaker 5: seven to one three talk seven one three two five
Speaker 5: five CMG Financial for your next loan. They're doing mortgage loans,
Speaker 5: reverse loans, conventional loans, and the all in one loan,
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Speaker 6: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up free, no obligation in comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
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Speaker 5: all three nine two zero sixteen twenty two. Hi Tom
Speaker 5: Martine here, Jesse has a suggestion for Jennifer and unemployment.
Speaker 5: Jennifer said she was fired from Wallsenburg for having thirty
Speaker 5: five complaints in one month. She had been there three years,
Speaker 5: never had a complaint. She thinks they're firing her because
Speaker 5: she's blind. I don't know, Jesse, what's your suggestion?
Speaker 29: Yeah, Tom, thanks for taking this call. Sounds like Jennifer
Speaker 29: needs the assistance of an employment lawyer if she is.
Speaker 5: But what do you think was violated, Jessie? What do
Speaker 5: you think is going on?
Speaker 29: If she can prove that she was wrongfully terminated because
Speaker 29: of discrimination, she would fired based on protected characteristic like disability.
Speaker 29: If she doesn't know what you know, If she can't
Speaker 29: believe that there's thirty five people called in, I mean,
Speaker 29: she's in the best position to know. Did she piss
Speaker 29: off thirty five people this month? Or is this you know?
Speaker 29: I don't think any of us know the answer except
Speaker 29: for Jennifer, and so to say, oh, I can't believe
Speaker 29: Wolsenberg would fire her because because.
Speaker 11: You know it would make something up.
Speaker 23: I mean, we never know what anybody's going to do.
Speaker 29: So I have the name of a really good employment
Speaker 29: lawyer in the Denerals.
Speaker 5: By the way, we would love we would love the
Speaker 5: name of an employment attorney. And I'll tell you why
Speaker 5: we always have situations like this come up.
Speaker 29: Yeah, Now, she is a really high powered, very busy lawyer,
Speaker 29: so I'm not sure you should probably call her and
Speaker 29: see if she wants people referred to her, because I'm
Speaker 29: pretty sure she has more work than she can handle
Speaker 29: at the moment. But I'm happy to give you the number,
Speaker 29: the name and number, maybe offline, so not every she
Speaker 29: doesn't get flooded with calls to pass along to Jennifer.
Speaker 26: Because this gal is great and if she can't take the.
Speaker 29: Case, I'm sure she can. I hope she could recommend
Speaker 29: somebody else to Jennifer. I mean, Jennifer probably doesn't want
Speaker 29: to be reinstated because it would be a toxic work
Speaker 29: environment for her, but she might be able to get
Speaker 29: back pay damages, et cetera. So I think this.
Speaker 5: Scal is what just on the surface, What on the surface,
Speaker 5: what did it sound like to you?
Speaker 29: I believe that that. I mean, maybe maybe there was
Speaker 29: one complaint, maybe there was two, but thirty five, like
Speaker 29: Mark was saying, that's sounds that's a ridiculous number. And
Speaker 29: if Jennifer doesn't know what they're talking about, and I
Speaker 29: trust her, you know she knows herself. If she pissed
Speaker 29: off thirty five people this month, is she still on
Speaker 29: the line, by the way, Yeah, Oh fantastic.
Speaker 6: No, I don't, I don't. I don't believe she is.
Speaker 5: No, But thank you, Jesse, I appreciate it. Now you're
Speaker 5: going to give us the name of that attorney off
Speaker 5: the air.
Speaker 29: Yeah, I'd love to.
Speaker 5: Okay, Kelly, get the name of that attorney off the air.
Speaker 6: Three oh three seven one three A two five five. Okay.
Speaker 5: Now, Kelvin has a problem with he's been working with
Speaker 5: bo BO. Is there a resolution to this problem?
Speaker 17: Yes, we ended up after a few calls. We have
Speaker 17: a successful resolution.
Speaker 28: Of this wash machine. And I'm going to let Calvin
Speaker 28: the caller explain a little bit.
Speaker 5: All right, let's let's let's let him do it right
Speaker 5: after the break. Let's take a quick break. I'm Tom
Speaker 5: Martine three oh three seven one three A two five five.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're contenth
Speaker 5: time for an insurance check up free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: to seven to one.
Speaker 6: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two. Hi Tom Mars, you know here's three
Speaker 5: three seven one three talks seven three two five five.
Speaker 6: What was the problem? Bo real coush machine?
Speaker 28: Okay? And then nutshell?
Speaker 22: Uh.
Speaker 17: Calvin's mom bought a wash machine from Factory Appliance outlet,
Speaker 17: I think in November, and it was like.
Speaker 6: It was covered by their extended warrant.
Speaker 17: They purchased an extended four year warranty from the Factory
Speaker 17: Appliance outlet and they've been out a few times to
Speaker 17: repair it, and in a nutshell, they could not repair
Speaker 17: it anymore. And they said that they would have that
Speaker 17: they would only give them a three hundred and eighty
Speaker 17: dollars credit on the worky to come in and buy
Speaker 17: a new.
Speaker 28: Wash machine for one thousand dollars. So I'd like to
Speaker 28: talk a little more about it.
Speaker 6: So what ended up happening? Kelvin? We only have a
Speaker 6: few seconds here. What happened?
Speaker 23: After Polder made a few phone calls?
Speaker 24: The owner of a blaring factory called on Friday or.
Speaker 16: Picked up back on Wednesday and said.
Speaker 24: They were going to deliver a brand new worker at
Speaker 24: note yard as long as I would go on and
Speaker 24: write a good review.
Speaker 17: Nice isn't that the company stepped up and got him
Speaker 17: a brand and hey.
Speaker 5: They deserve it. Hold on a second, we'll come right back.
Speaker 5: Go with a sure thing Denver's Best roofer Excel Roofing
Speaker 5: dot com.
Speaker 6: You don't pay a cent until your content leave time
Speaker 6: for an.
Speaker 5: Insurance check up free no obligation comparison call Compass Insurance
Speaker 5: paying too much your coverage at dozens of insurance companies
Speaker 5: find out now three oh three, seven seven to one help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the Real estate Man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two.
Speaker 2: Yea with.
Speaker 1: News you need advice? Who you don't have?
Speaker 2: Come run in as fast as we can.
Speaker 3: Show Shooter's gonna help.
Speaker 2: Come man, This is.
Speaker 4: The Troubleshooter Show. No Tom Martino, Hi.
Speaker 6: Tom Martino here, welcome to the show. We are here
Speaker 6: solving problems.
Speaker 5: Answering questions, sake and complaints, and making your life a
Speaker 5: little easier. So let's go to the phones without further aduce.
Speaker 5: So basically, Kelvin bought a washing machine at Appliance Factory
Speaker 5: Outlet and he had an extended warranty with him and
Speaker 5: they couldn't fix it. After a while, they were offering
Speaker 5: him a credit toward a new one. The credit wasn't
Speaker 5: a total insult compared to what he paid, but he thought,
Speaker 5: you know, what can we do better?
Speaker 6: So Bow reached out to Appliance Factory Outlet and the
Speaker 6: result was he was called by the owner. And what
Speaker 6: did the owner tell you, Kelvin?
Speaker 24: That if I would write a good review on their
Speaker 24: website for you know, all the trouble that we had,
Speaker 24: that they would replace the machine and they would have
Speaker 24: one delivered Saturday two thirty. In my god, it was
Speaker 24: there at two fifteen on Saturday.
Speaker 5: Wow, I don't think that. And by the way, how
Speaker 5: do people feel about that? I don't feel that's bad
Speaker 5: for them wanting a good review for what they did.
Speaker 21: No, no, sir, I wrote on there that I think so,
Speaker 21: you know, Troubleshooters reached out to them, also helped out
Speaker 21: with the situation.
Speaker 19: And good job, Bo, yes, good.
Speaker 5: Thank you very much, Bo, good Bo, and you know
Speaker 5: what that deserves. I haven't used my dinger in a while.
Speaker 5: Hold on here, I got to use my dinger.
Speaker 6: There it goes, there, it goes. I'm glad you got
Speaker 6: kill sure the opportunity.
Speaker 28: Thank you, Thanks Calvin.
Speaker 5: Now that's pretty damn good. I want to talk to Sam.
Speaker 5: Sam's got a problem I want to help with. Sam
Speaker 5: is with a nonprofit. Who's your nonprofit?
Speaker 6: Sam?
Speaker 25: He's on the Full Circle Program?
Speaker 6: And what does the Full Circle program do?
Speaker 30: We serve of adolescents and young adults struggling with stubs
Speaker 30: into use and other destructive behaviors that serve young people
Speaker 30: and their families.
Speaker 5: And you recently acquired a building, and what is the
Speaker 5: issue with Excel that we can help with?
Speaker 30: So really, simply, we're obviously trying to get the building
Speaker 30: up and running as quickly as possible, and we need
Speaker 30: our service or yes, we need our power shut off
Speaker 30: for a day so our electrician can go in and
Speaker 30: get some work done. And Excel said that they wouldn't
Speaker 30: be able to shut our power off for a day
Speaker 30: until April. So I got an email from them saying, now.
Speaker 6: This doesn't make sense to me.
Speaker 5: They simply have to go in and turn off service,
Speaker 5: and they say you have to wait till April.
Speaker 30: Yeah, yeah, they don't have a dates available to do
Speaker 30: that until April.
Speaker 5: I mean, what may I ask a stupid question, Sam,
Speaker 5: Why can't your master electrician just turn off the main switch?
Speaker 10: That's a little bit above my pay grade.
Speaker 30: But uh, you know, because I'm not an electrician, but
Speaker 30: I know that he's really good at what he does,
Speaker 30: So I'm sure there's I'm sure there's some good reason
Speaker 30: for him not doing that. They gotta do some reass.
Speaker 6: No, no, I don't doubt it.
Speaker 5: So you guys want to do everything right, You want
Speaker 5: to do the electrical work the way it should be.
Speaker 5: In order to do the electrical work, you need the
Speaker 5: main switch turned off. I guess what I don't understand
Speaker 5: is why the main switch. Every building and panel has
Speaker 5: a main switch, and I'm not sure why it can't
Speaker 5: be turned off. I mean, there must be something I
Speaker 5: don't know about. And we'd love to call Excel and say, look, first,
Speaker 5: there's a charity. Second, they're not asking for you to
Speaker 5: do anything except turn the damn power off. Right, And
Speaker 5: and they're telling you it's a month wait for someone
Speaker 5: to go out and turn off the power.
Speaker 6: It doesn't make sense to.
Speaker 30: Me, right, Yeah, April, do you have the name.
Speaker 5: Of somebody specifically? Do you have the name of somebody
Speaker 5: specifically that you've been dealing with?
Speaker 12: No?
Speaker 30: Yeah, I mean basically, I uh, okay, we'll do it.
Speaker 5: We'll find out who. But you have a number? Who
Speaker 5: did the communication with Excel? Did the electrician or did you?
Speaker 2: No?
Speaker 16: I did?
Speaker 6: Okay, did you just call the general number? Yeah?
Speaker 30: I started with the just the customer service line?
Speaker 5: Okay, okay, Katschina or guys, who do we have on today?
Speaker 6: You know, Deputy d might be able to help.
Speaker 13: I was I'm not on today, Yeah, Bow and Dockers.
Speaker 6: No, I know that, but I thought I thought I've
Speaker 6: loaded them up already.
Speaker 17: No, you got time, Well, can't the can't they just
Speaker 17: flipped the shut the breakers off or pull the meter
Speaker 17: that bo bo.
Speaker 5: I want you to look into this because whenever I've
Speaker 5: had electrical work done, I was able to have the.
Speaker 6: Electrician turn off the power.
Speaker 5: But what I'm thinking could be going on is they
Speaker 5: may have to do work between the the outside of
Speaker 5: the panel and the mast. For that turning off the
Speaker 5: main power doesn't work?
Speaker 28: Right, what's the reason for shutting the power?
Speaker 5: I wasn't listening for electrical repairs. They bought a building
Speaker 5: for this charity and they're trying to do all the
Speaker 5: electrical upgrades.
Speaker 28: But I'll talk. I mean, this is easy. If not,
Speaker 28: I can go over there and we could pull the meter.
Speaker 17: Out of the control box and that would shut all
Speaker 17: the power off to the building.
Speaker 5: Yeah, but what if they're working on between the street
Speaker 5: and the meter. What if they're working on a new
Speaker 5: mast or something. If that would have to be done
Speaker 5: at the pole, that would have to be done at
Speaker 5: the pole.
Speaker 17: You're right, if it's a mask issue, it would have
Speaker 17: to be shut off with the transform up on top
Speaker 17: of the pole.
Speaker 28: But I can I'll take this case.
Speaker 6: On good bo. Thank you.
Speaker 5: You know what we're gonna do, Sam, We're gonna call Excel.
Speaker 5: We have some contacts over there and see if we
Speaker 5: can speed this up for you.
Speaker 12: Well, thank you so much.
Speaker 5: Yeah, and thank you for the work that you do.
Speaker 5: We appreciate it. You know, we need more more people.
Speaker 5: I mean really and truly. There isn't a government solution
Speaker 5: for everything. And these charities that work their asses off
Speaker 5: to help people, we got to support them. So this
Speaker 5: is our small part. Sam, okay, both, thank you very much.
Speaker 5: Three oh three seven one three talk seven one three
Speaker 5: eight two five five Adam, I have a quick question
Speaker 5: for you with fix at twenty four to seven and
Speaker 5: then we'll take a break. But in a nutshell, we
Speaker 5: have many questions on this, but I want to know
Speaker 5: the basic first. What the heck is a modulating furnace? Hey,
Speaker 5: Timmy there, Yes, I am Adam, Yes I can.
Speaker 20: So that's a bit of a complicated question, but in
Speaker 20: a nutshell, what a modulating furnace is it has the
Speaker 20: ability to ramp up or down the Instead of it
Speaker 20: being one or two different speeds, it has a variation
Speaker 20: between you know, fifty percent to one hundred percent usage essentially, and.
Speaker 6: Does that help with efficiency.
Speaker 10: One hundred percent.
Speaker 5: Yes, it does, okay, because really what you're talking about
Speaker 5: is instead of like the old furnaces were either.
Speaker 6: On or off and then they then they got.
Speaker 5: More sophisticated and had a couple speeds. But modulating what
Speaker 5: I'm hearing is it really varies depending on the need.
Speaker 9: Essentially.
Speaker 20: Yes, that's a very cut and dryway to explain it.
Speaker 6: Discerned. All right, we'll do more on that coming up.
Speaker 5: I'm Tom Martino three ZHO three seven one three talk
Speaker 5: seven one three eight two five five. We'll talk about
Speaker 5: an issue with the HOA, an issue with a roofing company,
Speaker 5: and whatever issues you have. Right after this, go with
Speaker 5: a sure thing Denver's Best Roofer Excel Roofing dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 5: Time for an insurance check up, free no obligation comparison
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three oh three seven
Speaker 5: to seven to one help. You'll think you're his only
Speaker 5: customer when you choose Frank durand the real estate Man
Speaker 5: dot com to list your home with Remax Alliance three
Speaker 5: oh three nine two zero sixteen twenty two. Hi Tom
Speaker 5: Martino here three oh three seven one three talks seven
Speaker 5: one three eight two five five Ronnie, what's going on
Speaker 5: with the roof?
Speaker 6: For Ronnie? What's happening?
Speaker 9: Well? I was going through the internet, Facebook, and I've
Speaker 9: seen this ad about how the government is doing things
Speaker 9: to help people get their roof replace and mind need
Speaker 9: to replace. I filled out the information.
Speaker 6: Wait a minute, what did you see? What did you see?
Speaker 5: This said that Colorado's helping people get it sounds like
Speaker 5: a clickbait to me. What did you actually come across
Speaker 5: that said they would help you with your roof?
Speaker 9: There was an ad on there that said on TikTok
Speaker 9: it was TikTok that the government.
Speaker 23: Was helping individuals replace their rough and well they're not.
Speaker 6: That's it, that's a ripoff.
Speaker 5: That that's that's a come on, and especially on TikTok,
Speaker 5: it must be true.
Speaker 6: Right, So what.
Speaker 5: Did you do? Did you that? All that is is advertising?
Speaker 5: So did you call them?
Speaker 9: I clicked the button, filled out the information, and next
Speaker 9: thing you know, I got a call from a company,
Speaker 9: the UH, and.
Speaker 12: They set up an.
Speaker 9: Appointment to have an inspector come and inspect the roof
Speaker 9: and they did that. And when they got done, Ronnie.
Speaker 5: Did you feel like this was part of the government
Speaker 5: at this point? Well?
Speaker 9: No, I thought that there was a way to help
Speaker 9: low income people because I have just recently suffered from
Speaker 9: a stroke.
Speaker 5: Do you have insurance, right, Ronnie, Ronnie, you have insurance?
Speaker 12: Yes?
Speaker 6: What did you need help with? If you have insurance?
Speaker 9: Well?
Speaker 23: I just wanted to see because.
Speaker 9: They said that on the advertisement. It was I guess,
Speaker 9: looking back twenty twenty hindsight twenty twenty, it was misleading
Speaker 9: that you get to riff replace and all of this.
Speaker 5: And well, Ronnie, Ronnie, what I'm getting at is you
Speaker 5: still get your reef replaced in all of this, and
Speaker 5: that's all because of insurance. But what extra were they
Speaker 5: offering if you already have insurance. What were they offering
Speaker 5: that you did not have with insurance.
Speaker 9: That it would possibly be free?
Speaker 5: Well, but what good would that do you if you
Speaker 5: have insurance? What tell me it would save your insurance
Speaker 5: company money?
Speaker 9: Because I was nervous that my rate would go up
Speaker 9: if I made a claim.
Speaker 5: Oh, I see, And you thought if you could get
Speaker 5: this paid for with some government grant, you wouldn't have
Speaker 5: to put in an insurance claim.
Speaker 6: Correct, plus how much is your deductible?
Speaker 9: I believe it's a thousand.
Speaker 6: So you would have saved that too, correct.
Speaker 2: All right?
Speaker 6: So then what happened?
Speaker 9: I filled out the information, people called me set up
Speaker 9: an appointment to have someone come and look at the roof.
Speaker 9: We had two people come from this company and they
Speaker 9: looked at the roof and it was funny because they
Speaker 9: went up and took pictures of it, did everything, made
Speaker 9: it look really professional, went into the addict and got
Speaker 9: pictures of.
Speaker 14: What's the name of the company, DiBella.
Speaker 16: Debella, Yes, d Bella and.
Speaker 9: You know dub Bella da b E L l A.
Speaker 9: I got it, and so they gained.
Speaker 23: They looked at the roof and.
Speaker 9: Told us what was wrong with the roof? According to them,
Speaker 9: needless to say, uh, and we had and hard on
Speaker 9: let me say this, We had just bought this house
Speaker 9: four years.
Speaker 5: Yeah, but Ronnie, what are what are we getting at?
Speaker 5: This is nothing more than you hired a roofer. What
Speaker 5: went wrong?
Speaker 9: What went wrong is that they tried to overcharge us.
Speaker 9: They wanted twenty three thousand dollars for a roof that
Speaker 9: would cost about six thousand. They were really pushy on gata.
Speaker 6: How do you know?
Speaker 5: How do you know they were charging three times the
Speaker 5: amount for the roof or four times?
Speaker 6: How do you know?
Speaker 9: Because we talked to them and they told us the
Speaker 9: roof was going to be twenty three thousand dollars to redo.
Speaker 9: And we talked to our realtor who recommended a roofing
Speaker 9: company that came right away, looked at if they they
Speaker 9: did an inspection of the roof, said that the roof
Speaker 9: there was nothing wrong with it. And when we.
Speaker 5: The guy, why did you think there was something? Why
Speaker 5: did you think you did need a roof? Why did
Speaker 5: you call to begin with?
Speaker 9: Because of the fact that I had seen some things
Speaker 9: that didn't look right.
Speaker 6: Was there a storm? Was there a storm?
Speaker 9: No, My dumbass just thought that I needed to have
Speaker 9: my roque.
Speaker 6: Where does the stand right now?
Speaker 9: Where it stands right now is we have this company?
Speaker 2: That is.
Speaker 9: I guess if you want to use the word bullying
Speaker 9: to get this done, is saying that all of this shows.
Speaker 5: Hold on, have you signed Did you sign a contract
Speaker 5: with them?
Speaker 12: No?
Speaker 9: That's the thing is they wanted to come today to
Speaker 9: do a contract to that first.
Speaker 14: Tell them no.
Speaker 9: Yeah, at first it was twenty three thousand for the roof,
Speaker 9: which is okay, and they're like, well, we have you
Speaker 9: approved for zero down, eight month deferral on it, and
Speaker 9: everything's good. Then they call us back.
Speaker 6: Ronnie, Ronnie, Ronnie.
Speaker 5: They know you're not working with Ronnie, they know you're
Speaker 5: not working with an insurance company.
Speaker 6: Is that right.
Speaker 9: Correct? They actually advised us not to work with the
Speaker 9: insurance company.
Speaker 5: Okay, Ronnie, they're trying to rip you off, so just
Speaker 5: ignore them. You never you never signed anything. You never
Speaker 5: signed anything. You're not obligated to do anything.
Speaker 9: Yeah, and they're trying to get us to commit bank
Speaker 9: fraud because they're trying to finance it. And they're like, well,
Speaker 9: just agree that there's an extra two thousand and income
Speaker 9: coming in and we'll get it all done.
Speaker 5: I meant, but Ronnie, Ronnie, the other did you tell
Speaker 5: them that you had another roofer? Look at your roof
Speaker 5: and there's nothing wrong with your roof?
Speaker 9: Well, seriously, after we told them that, today, after this
Speaker 9: riffing company came and looked at it and said they've
Speaker 9: been quite distant compared to how they were because before
Speaker 9: they went.
Speaker 5: Right on our app So where are we going with
Speaker 5: all this Ronnie, what were you calling about?
Speaker 6: Okay, I heard the story. Now what you didn't sign anything?
Speaker 2: Now?
Speaker 6: What what do you want? What do you want us
Speaker 6: to tell you?
Speaker 9: Well? What can be done with this company too? Because
Speaker 9: what they're doing is they're screwing people, they're lying to them,
Speaker 9: they're committing from What can.
Speaker 5: Be done is we educate people so they don't buy
Speaker 5: roofs on TikTok. Ronnie, there's nothing we can do to
Speaker 5: change the system. You want to know what we can do,
Speaker 5: even though you're not going to do it, and thank
Speaker 5: god you're not going to do it and you're going
Speaker 5: to ignore them, you want to know what can we
Speaker 5: do to shut them down? Right? Well, we can put
Speaker 5: their name out there, Debella, roofing advertising on TikTok. And
Speaker 5: how did they ever say the government was helping you?
Speaker 5: Did they ever get around to that part?
Speaker 6: They're not.
Speaker 9: They're not the ones advertising on TikTok. There's just an
Speaker 9: ad that says about the government helping with roofs. And
Speaker 9: when you fill out the information, there's a company that
Speaker 9: calls you.
Speaker 5: And they are advertising on TikTok. How the hell do
Speaker 5: you think they got your name.
Speaker 2: At it?
Speaker 6: Nick sad it. We'll see Ronnie, take it easy. Did
Speaker 6: you get that dragon? Thank you?
Speaker 5: All right, Ronnie, you're doing the right thing. There's nothing
Speaker 5: we can do to help you. Ignore them, Ignore them
Speaker 5: and people. You know these ads you see on TikTok
Speaker 5: and on social media about the government grand helping you
Speaker 5: with a roof. What about the one where if you're
Speaker 5: paying for car insurance more than thirty dollars a month,
Speaker 5: you're paying too much?
Speaker 6: And they show a guy.
Speaker 5: With Lamborghini saying he's only paying twenty eight bucks a month.
Speaker 6: You know, it's they're all lies. What can I tell you?
Speaker 6: People lie? That's just the way it is. People lie.
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Speaker 5: Denver's best roofer Excel Roofing dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 5: Plea on top of time for an insurance check up free,
Speaker 5: no obligation comparison call Compass Insurance paying too much your
Speaker 5: coverage at dozens of insurance companies find out now three
Speaker 5: all three seven to seven to one help. You'll think
Speaker 5: you're his only customer when you choose Frank durand the
Speaker 5: real estate Man dot com to list your home with
Speaker 5: Remax Alliance three oh three nine two zero sixteen twenty two.
Speaker 5: Hi Tom Martino here, Welcome this show, Hannah. What special
Speaker 5: does fix at twenty four to seven have for us today?
Speaker 7: Well, believe you or not, weird in March that means
Speaker 7: for March Madness, March madness for young.
Speaker 6: Shout out to Cus you for making it to March
Speaker 6: Madness this year.
Speaker 14: Yeah, I know, and that's pretty crazy.
Speaker 7: But what we're talking about is getting ready for the summer. Now, Tom,
Speaker 7: is the time to book that ac extreme clean as
Speaker 7: you call it, and maintenance before the heat arrives.
Speaker 6: That's when our in texts are so busy.
Speaker 1: You do it now.
Speaker 7: This is the only way to prevent those breakdowns. You know,
Speaker 7: this dirt, dustin debris the number one cause of the breakdowns.
Speaker 7: So really, our best customers and clients, they're booking right
Speaker 7: now to get prepared so they don't have to worry
Speaker 7: about it when everything thirty nine crazy thirty nine dollars
Speaker 7: for your listeners, new customers, new customers normally one hundred
Speaker 7: ninety nine bucks.
Speaker 5: Well yeah, and even one hundred ninety nine is cheap.
Speaker 5: They spent up to two hours on this damn thing.
Speaker 5: So when you see them go through your air conditioning
Speaker 5: system and the condenser and the coils, you will not
Speaker 5: believe it. It's thirty nine bucks and really and truly get
Speaker 5: it done.
Speaker 6: Before the heat.
Speaker 5: Sevent tow zero five two six thirty nine thirty nine
Speaker 5: seventy zero five two six thirty nine thirty nine are
Speaker 5: fixmihome dot com. I'll be mentioning again fixmihome dot com.
Speaker 6: So Scott, tell me what's going on with your HOA Hey.
Speaker 21: Tom, I bought a piece of property seven years ago,
Speaker 21: which was the HIA was the covenants were written up
Speaker 21: in ninety three, they sold this piece of.
Speaker 6: Was this a vacant was this a vacant lot that
Speaker 6: you bought.
Speaker 21: It's a vacant lot that was that is three miles
Speaker 21: from the HIA and it's up behind privately.
Speaker 5: Well what do you mean three mile Well what does
Speaker 5: that mean? Three miles from the ho A? Is it
Speaker 5: in a subdivision?
Speaker 21: No?
Speaker 6: No, No, it's all by itself.
Speaker 21: Community, yes, and it's it's up behind Corey. It's it's
Speaker 21: three miles away.
Speaker 6: I got it.
Speaker 5: It's not part of a pud. So what's going on now?
Speaker 21: When I bought it h o A, their attorney did
Speaker 21: a quick claim deed a federal property and it says
Speaker 21: that they own the road going up through my property.
Speaker 21: It's about a two mile long track, cheap road basically.
Speaker 5: So hold on, So when you bought this property originally, yeah,
Speaker 5: the subdivision was two miles away.
Speaker 21: Three miles away? Yeah, yeah.
Speaker 5: Then why is there a subdivision street? Why is there
Speaker 5: a subdivision street going through the middle of your property?
Speaker 12: Well, there's not.
Speaker 21: They just kind of made it up that way because
Speaker 21: the quarry owns half the road. It's not a street,
Speaker 21: it's a cheap road. And also the federal government owns
Speaker 21: half of the road too. But they write up a
Speaker 21: quick claim deed. So stating that go ahead.
Speaker 6: When you say they wrote up a quit claim deed.
Speaker 5: In order for them to quit claim something, they have
Speaker 5: to own it.
Speaker 6: They can't make it up right.
Speaker 21: There are some strips of land that were up in
Speaker 21: there that the attorney wrote a quick claim deed and
Speaker 21: they had the developer's wife sign this over to them.
Speaker 21: And it's what who's then is to the h A.
Speaker 5: So the hho A. So what you're saying is the
Speaker 5: HOA owns some land around your land.
Speaker 21: It just owns a strip of land going up through there,
Speaker 21: but we have to maintain the road.
Speaker 5: But the strip of land is that the road or
Speaker 5: is there a road plus a strip of land?
Speaker 21: It accepted a strip of land along the two track
Speaker 21: road that I go up through.
Speaker 6: The title work that.
Speaker 5: Scott Scott, Here's all I'm asking, man, This is really complicated.
Speaker 6: If I don't hear, here's what I'm asking.
Speaker 5: You bought a vacant lot up.
Speaker 6: Near your land.
Speaker 5: There's a road that the HOA owns and a strip
Speaker 5: of land or is the strip of land part of
Speaker 5: the road.
Speaker 21: The strip of land is legally part of the road.
Speaker 6: Okay.
Speaker 5: So basically then the hoa owns owns a road where
Speaker 5: you bought your property.
Speaker 21: That is correct, true, quick claim of federals a.
Speaker 5: Strip of land with a road on it. Okay, so
Speaker 5: what's the problem.
Speaker 21: The problem is I've hired several law firms that they
Speaker 21: required me to repair this road. Another property owner that
Speaker 21: goes up through there before my property, they require him
Speaker 21: to repair the road after some flooding. So they get from.
Speaker 6: How many people use how many people use that road?
Speaker 21: They give a hundred property owners permission to go up
Speaker 21: in into my up towards my property.
Speaker 5: Well, if they own the road, they can give as
Speaker 5: many as they want, right.
Speaker 21: Right, right, I get it, But they require us to
Speaker 21: repair the road, So fast forward.
Speaker 6: Okay, Well you agree to it, sir.
Speaker 21: Well I don't agree that they own federal property.
Speaker 5: Okay, they don't own federal property, Scott, Scott, quick claim
Speaker 5: you agreed with when they quit claimed the road. When
Speaker 5: when when they quit claimed the land to you and
Speaker 5: they retained ownership of this road, and they retained ownership
Speaker 5: of the land and the road, there must have been
Speaker 5: a use agreement where you agreed to maintain it. There
Speaker 5: must be in writing where you agreed to maintain it.
Speaker 12: That's that's not correct.
Speaker 5: Okay, then you don't have to maintain it. The problem solved.
Speaker 5: Thank you for calling anything else.
Speaker 12: Thank you Tom.
Speaker 5: If there's no written agreement for you to for you
Speaker 5: to maintain the road, why are you doing it? Yeh
Speaker 5: See Scott doesn't know. See this is the problem. People
Speaker 5: talk out of their ass. If you want to know
Speaker 5: the truth, they talk out of their ass. They're not
Speaker 5: talking real stuff. If he bought a vacant lot.
Speaker 6: And he owns and the HOA owns land and.
Speaker 5: A road through his property, he doesn't have to maintain anything.
Speaker 5: He said, there is no written agreement that he has
Speaker 5: to maintain it.
Speaker 6: He also made a hint that he doesn't.
Speaker 5: Believe they own federal land because part of the road
Speaker 5: was probably federal land. So a lot of people have
Speaker 5: ownership in that road. He is not the only one
Speaker 5: who has to maintain it. The problem is when you
Speaker 5: people buy land and you get a jones for the
Speaker 5: land and you love it, you sometimes just go headlong
Speaker 5: into the purchase of the land and you don't bother
Speaker 5: really looking at the.
Speaker 6: Long term ramifications.
Speaker 5: This happens a lot with people outside of plan unit developments.
Speaker 6: I'm Tom Martino, we have more coming up.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com. You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free, no obligation. In comparison,
Speaker 5: call Compass Insurance paying too much your coverage at dozens
Speaker 5: of insurance companies find out now three O three seven
Speaker 5: to seven to one.
Speaker 6: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate Man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two. Hey Tom Martino, here, don't forget fixed
Speaker 5: at twenty four to seven. Get the uh AC done
Speaker 5: for thirty nine bucks. That's an extreme clean top to bottom,
Speaker 5: inside and out with a no breakdown guarantee.
Speaker 6: Don't do it after it's so hot.
Speaker 5: They can't keep up with installations. Now's the time to
Speaker 5: do it. Fixmihome dot com to book.
Speaker 6: It all right. What's going on with Joe Apple remodeling?
Speaker 2: Joe?
Speaker 6: What is it? What is Apple remodeling?
Speaker 9: Hey, Tom, they're a home remodeler and they did a
Speaker 9: pretty extensive project on our house and overall lots of
Speaker 9: good things to say about him, But we've had an
Speaker 9: ongoing issue with our master shower essentially leaking downstairs into
Speaker 9: our kitchen. And we've done working with this contractor for
Speaker 9: years now.
Speaker 6: When did they complete the job.
Speaker 9: End of twenty eighteen?
Speaker 6: Oh wait, this was completed.
Speaker 25: In twenty eighteen. We started having.
Speaker 6: And when did the league show up.
Speaker 9: Within the first year?
Speaker 6: And it's been yeah, but it's a long time, man,
Speaker 6: it's a long time. What kind of warranty do you have?
Speaker 5: Nineteen twenty twenty one, twenty two, twenty three, twenty four.
Speaker 6: Man, we're talking about seven years. What kind of warranty
Speaker 6: do you have?
Speaker 25: Well, you know, it was a three year warranty with
Speaker 25: the company, And like I said, overall, I think the
Speaker 25: contractor has been trying to make good faith efforts because
Speaker 25: he brought the plumber back out as recently as a
Speaker 25: couple of months ago.
Speaker 5: The league showed up within the first year, yes, like
Speaker 5: when in twenty eighteen?
Speaker 25: Well probably early twenty nineteen.
Speaker 5: Kay, Okay, So where does this stand right now?
Speaker 25: Well, his whole argument and focus has been that it
Speaker 25: has to do with the fixtures and in particular steam
Speaker 25: unit that you know, we kept over from our old
Speaker 25: bat through. You know, I've been trying to.
Speaker 5: Well, what difference does it make, what difference does it
Speaker 5: make where it comes from?
Speaker 6: Can they fix it?
Speaker 21: Well?
Speaker 22: After bringing in some new people to take a look
Speaker 22: at it, they're telling me it's not anything to do
Speaker 22: with the fixtures. I have a bad shower pan, and
Speaker 22: it's a handmade shower pan. It's it's a nice shower but.
Speaker 6: Made by Apple.
Speaker 5: Yes, okay, So why don't they fix it?
Speaker 12: Well?
Speaker 25: Because it's been going on for so long, they haven't
Speaker 25: addressed this. They've been been focusing in on the plumbing,
Speaker 25: which I think is was ultimately the wrong issue.
Speaker 6: And why do you believe the company?
Speaker 5: Why do you believe the person that told you it's
Speaker 5: a bad shower pan?
Speaker 25: Well, because I've had more than one tell me he
Speaker 25: said he has started to back away.
Speaker 6: From trying to get this picked And okay, hold on,
Speaker 6: this should be this should be pretty easy to handle.
Speaker 5: You have a bad shower pan and they put it
Speaker 5: in bed. I mean, I need to know what he
Speaker 5: has to say about it. Hold on, I'm Tom Martino
Speaker 5: three all three seven one three talks seven one three
Speaker 5: eight two five five more coming right up, go with
Speaker 5: a sure thing Denver's Best roofer Excel Roofing dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free, no obligation comparison call
Speaker 5: Compass Insurance paying too much your coverage at dozens of
Speaker 5: insurance companies find out now three all three seven to
Speaker 5: seven to one help. You'll think you're his only customer
Speaker 5: when you choose Frank durand the real estate Man dot
Speaker 5: com to list your home with Remax Alliance three all
Speaker 5: three nine two zero sixteen twenty two.
Speaker 6: M news.
Speaker 1: You need adviy so you don't have to.
Speaker 2: Come running just as as as we can.
Speaker 3: Shoe Shooter's gonna help coming man is.
Speaker 4: The Troubleshooter Show now, Tom Martinez.
Speaker 14: Welcome, Welcome, my friends to the only show of it's kind.
Speaker 14: We're here to solve problems, answer questions, take complaints. Tommy's
Speaker 14: coming back from wherever he's at. We'll pop back into
Speaker 14: him in a second. We'll let him finish up with Joe.
Speaker 14: In the meantime, I do want to jump over and
Speaker 14: see what Joseph has going on with Groove Subaru.
Speaker 31: Joseph yep from here. Hello, Hey, Joseph, Yeah, I'm here.
Speaker 14: What's going on?
Speaker 12: Have you had a chance to look at the email
Speaker 12: like this?
Speaker 14: I have not what's in the email?
Speaker 12: Okay. So it's a story of my daughter bought a
Speaker 12: twenty nineteen Subaru outback from the Groove subarup in Anglewood,
Speaker 12: and prior to the sixty thousand mile warranty running out,
Speaker 12: she noticed that the oil was low, and Jiffy Lub
Speaker 12: put a quart of oil in. So she scrupulously maintained
Speaker 12: this thing at the groove.
Speaker 14: And when was the last time she hadn oil change
Speaker 14: done there at groove?
Speaker 12: February twenty seventh.
Speaker 14: So on February twenty seventh she had oil change And
Speaker 14: when did she notice it was a court low?
Speaker 12: Oh that was back in twenty twenty three.
Speaker 14: Okay, well then keep going okay.
Speaker 12: So finally she got them to look at it, and
Speaker 12: in Twelvey eighteen, twenty twenty three, they did a repair
Speaker 12: estimate which read a head gaskets starting to leak, does
Speaker 12: have a cam carry a leak. We'll need all CEOs
Speaker 12: and gaskets two thousand and sixty eight dollars. They tried, Yeah,
Speaker 12: they tried to pin that on her because it was
Speaker 12: seven hundred and twenty three miles over sixty thousand. Finally
Speaker 12: they did the repairs in Subrew Corporation kicked in three
Speaker 12: thousand of that.
Speaker 14: Oh that's nice. So she got it all done for
Speaker 14: four grand, but they paid three so she paid one
Speaker 14: thousand out.
Speaker 12: Of pocket and even that was not charged. She got
Speaker 12: it preferred.
Speaker 14: Wow, that's nice of them.
Speaker 12: Yeah. So when she picked up the car, she was
Speaker 12: told by a service advisor that that was the worst
Speaker 12: thing that goes wrong with Subbrus and therefore they should
Speaker 12: have no problem with it ever again. Okay, So with
Speaker 12: that assurance, she sold the car to me I'm a father,
Speaker 12: and she went on and bought another super room. Funny way,
Speaker 12: the lower oil warning light came out in February twenty
Speaker 12: twenty five, and during that oil change, they claimed what
Speaker 12: was leaking now was not a gasket but the oil
Speaker 12: level sensor, and they wanted eleven hundred and thirteen dollars
Speaker 12: to fix them. So on March tenth, I brought the
Speaker 12: car in to have that done, and about two hours
Speaker 12: after I had brought it in, the service advisor called
Speaker 12: and said the oil level was not seeking the problem
Speaker 12: instead was a driver's side head guessed and my cost
Speaker 12: for fixing that would be two thousand dollars. Wow, I
Speaker 12: brought up. Yeah, when I brought up to them that
Speaker 12: this is what was supposedly fixed back in the end
Speaker 12: of twenty twenty three at the beginning of twenty twenty four. Say,
Speaker 12: they said no, they said that I would have to
Speaker 12: pay the two thousand.
Speaker 14: Well, hold on a second. Did they actually do the
Speaker 14: gasket in twenty twenty three? Though I realized you didn't
Speaker 14: own it? But was that part of all the gasket
Speaker 14: replacements that she paid for that Subaru paid for?
Speaker 12: Yes?
Speaker 14: And how many late? How many miles was it after that.
Speaker 12: My present? Well that was sixty seven twenty three then,
Speaker 12: and I own it now and it's maybe sixty four thousand,
Speaker 12: sixty five thousand.
Speaker 14: Well, that seems kind of crazy, even though you're not
Speaker 14: the one that owns it, but you are father. So
Speaker 14: I did you reregister the car? Are they saying there's
Speaker 14: no warranty because you didn't own it?
Speaker 12: No? No, they're telling me that that there's there's Yes, Okay,
Speaker 12: don't Can I continue your for a second?
Speaker 14: Yeah, go ahead?
Speaker 12: When I when I called it, when I called him
Speaker 12: back when they called me back and said it wasn't
Speaker 12: the oil sensor. My daughter, it wasn't the oil level sensor.
Speaker 12: My daughter called Subaru and Subaru authorized a new case number,
Speaker 12: and we then spoke to a fellow named Roger at corporate.
Speaker 12: He said he'd get back to us, and then Friday,
Speaker 12: the service advisor called meeback and said that the work
Speaker 12: done in twenty twenty three was perfectly done. It was
Speaker 12: all correct and what was actually leaking now was a
Speaker 12: timing belt sensor cover. Okay, and it was still going
Speaker 12: to cost four thousand, but Subaru had offered to kick
Speaker 12: in two thousand of that, but I was still on
Speaker 12: the on the on the hook for two thousand dollars.
Speaker 12: So in the course of one week, it's gone from
Speaker 12: a oil center level two ways.
Speaker 14: Well, Joseph, that's a simple That's a simple diagnosisis you
Speaker 14: basically bring it over to someone like Sheridan Auto Tech
Speaker 14: or another subrew dealer and see what's actually going wrong
Speaker 14: with it.
Speaker 6: If it is that.
Speaker 5: Timing cover, how many miles on the vehicle altogether, it's
Speaker 5: like sixty.
Speaker 14: Seven, Yes, so it's still under warranty. No, it's not
Speaker 14: under warranty to warranty.
Speaker 12: So yeah, as a matter of fact, that's what I
Speaker 12: was going to ask you for your help, was to
Speaker 12: find another dealer that could look at the call for
Speaker 12: reasonable amounts and tell me what was wrong, because.
Speaker 14: Well, Kevin Kevin and at Sheridan Auto Tech will be
Speaker 14: able to look and tell you if the timing cover
Speaker 14: is leaking, and he's not going to charge you much.
Speaker 14: If anything, I don't think you have to move anything
Speaker 14: to get to the timing cover on that they can
Speaker 14: probably tell it leak.
Speaker 6: I guess the point I'm trying.
Speaker 5: But the point I'm trying to make Joseph ar is
Speaker 5: he trying to get it paid. What is the issue
Speaker 5: if you have a used car that has a problem.
Speaker 6: He's an afraid, I guess.
Speaker 14: I just he's afraid that Groove Subaru is lying to him,
Speaker 14: to be quite frank, or they don't know what they're doing.
Speaker 14: They've diagnosed the same leak twice. When he pointed out
Speaker 14: that that repair was done a few thousand miles ago,
Speaker 14: they said, oh, looks, it's not that.
Speaker 6: It's something else, Okay. In other words, I don't even
Speaker 6: know why you're going back to the dealer for normal
Speaker 6: maintenance Joseph, that's the part I don't even.
Speaker 14: Because Subaru has offered to repair for fifty percent of it,
Speaker 14: because it's barely out of warranty.
Speaker 6: Well, that's good. That's good if they'll do it.
Speaker 5: But let's make sure he needs it, and let's make
Speaker 5: sure it's the right price. And I think you had
Speaker 5: a great suggestion. Let's take it over to a third party.
Speaker 12: Okay, and what would that song number be?
Speaker 14: I don't have you four or five five?
Speaker 6: Go ahead, Tom, it's shared an auto tech shared an auto.
Speaker 5: You talk to Kevin over there. Three oh three, four
Speaker 5: five five, seventy two forty.
Speaker 12: Two four or five five? Say again.
Speaker 6: Seventy two forty.
Speaker 12: Two seventy two two three, three, four.
Speaker 6: Five five seventy two forty two.
Speaker 12: Right, all right, Stooper, I'll give him a call and
Speaker 12: see what I got.
Speaker 14: I ask ask for Kevin. Tell him you talk to
Speaker 14: us on the air and see if he would charge
Speaker 14: you anything. To see if the timer the timing covers leaking.
Speaker 5: Okay, well, why would that cost so much money to fix?
Speaker 5: Why would four grand for a timing belt cover? Holy,
Speaker 5: it's a full. I'm sure it's a full. It's probably
Speaker 5: a full.
Speaker 14: Kit man.
Speaker 6: Ah, So it's like doing a timing.
Speaker 12: Belt, right, So one more question. I go to Kevin.
Speaker 12: He says, yes, there's there's nothing wrong with you. Well, yeah,
Speaker 12: I guess what I'm trying to say? Can I file
Speaker 12: a civil suit against them if I find out that
Speaker 12: they've been lying to me?
Speaker 14: You can file a civil suit against a sandwich lying lying?
Speaker 2: Why?
Speaker 6: I mean, how did that cost you money? Lying to you?
Speaker 12: Because I could potentially have a car with two thousand
Speaker 12: dollars in liability.
Speaker 5: And so what if they didn't call Wait, Joseph, if
Speaker 5: they did not cause the issue, why would you sue
Speaker 5: them for lying to you? It did not increase your loss,
Speaker 5: It did not make the problem.
Speaker 6: They're just incompetent. What would you sue for?
Speaker 12: You can't sue for incompetence. I'm suing for.
Speaker 24: Two thous No you can't.
Speaker 5: No, you can't sue for incompetence. No you can't. You
Speaker 5: can only sue for monetary losses. So what I'm asking
Speaker 5: you is, how did their incompetence cost you monetary losses?
Speaker 12: Because they will not fix the car unless I pay
Speaker 12: them two thousand dollars.
Speaker 5: Okay, I'm going to ask you again, I'm going to
Speaker 5: ask you again. Did they cause the problem.
Speaker 12: By not potentially by misdiagnosing the problem?
Speaker 6: Yes, no, they didn't.
Speaker 5: They didn't cause it by misdiagnosing it. It was there already,
Speaker 5: they just didn't know what it was.
Speaker 12: Well, but then, how can they continue to charge me
Speaker 12: this amount of money? Well, tell me I have to pay.
Speaker 5: They're not charging you. You haven't paid anything, That's right, Joseph, Joseph, Kevin, listen,
Speaker 5: I can I listen? If you go to Kevin and
Speaker 5: Kevin says, there's nothing wrong with your car. You need
Speaker 5: a simple little gasket under the valve cover. Okay, let's say,
Speaker 5: and it's gonna cost you one hundred bucks. Now I'm
Speaker 5: going to ask you something, Joseph, what has Groove?
Speaker 6: What would you sue Groove for in that case?
Speaker 12: Absolutely nothing, I.
Speaker 16: Would Okay, Mike question okay, Kevin.
Speaker 12: And he says two thousand could identity them?
Speaker 5: Why did Groove cause the two thousand dollars problem?
Speaker 9: Yes?
Speaker 5: How how does misdiagnosing cause the problem?
Speaker 12: Because I have no way of finding out whether they
Speaker 12: actually fix the thing back in twenty twenty.
Speaker 5: Three, then, Joseph Joseph you're not saying you're going to
Speaker 5: sue them. Okay, if your old repair you were charged
Speaker 5: for and they did not do it, you could sue
Speaker 5: them for it. How long ago was that old repair?
Speaker 12: Twenty twenty three. The repair estimate is dated twelve eighteen,
Speaker 12: twenty twenty three.
Speaker 6: Well, here's what I'm saying.
Speaker 5: If you had it done in twenty twenty four and
Speaker 5: it wasn't done correctly, they should redo it. Okay, but
Speaker 5: that doesn't so, but you don't sue them for the
Speaker 5: new stuff. You sue them for that original cost of
Speaker 5: repair that wasn't done correctly.
Speaker 12: Okay, And can Kevin tell me then?
Speaker 5: Yes, possibly he can say this was never repaired properly.
Speaker 5: Possibly possibly, But that's what you sue for. You sue
Speaker 5: for damages. You don't sue for kuld A would have
Speaker 5: should have. You can never sue for could a wood
Speaker 5: A should have never never ever ever? You know, if
Speaker 5: they did, if they missed diag just and diagnosed your
Speaker 5: car and you really had four thousand dollars worth of damage,
Speaker 5: he can't charge them for that just because they misdiagnosed.
Speaker 14: It and it wasn't even haused, It wasn't even his
Speaker 14: car then.
Speaker 6: Though, what are you talking about? Now? This is all different?
Speaker 14: What do you talk He didn't own the car in
Speaker 14: twenty three, then he has.
Speaker 6: No issue at all.
Speaker 5: If they put if they never did the repair, he
Speaker 5: couldn't sue him for it. He didn't have a contract
Speaker 5: with him.
Speaker 6: I didn't even know that.
Speaker 5: So he didn't even own the car, and he's wondering
Speaker 5: did they do it correctly? It wouldn't matter if they
Speaker 5: did it correctly, you didn't have a contract with them.
Speaker 5: What I suggest you do, Joseph, is forget about groove
Speaker 5: altogether and just go get your car fixed. Three three
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Speaker 5: oh three nine two zero sixteen twenty two. Hey tom
Speaker 5: Archino here three oh three seven on three talk three
Speaker 5: h three seven one three eight two five five. So Joe,
Speaker 5: this Apple remodeling thing, to me seems so easy. If
Speaker 5: you have two professionals saying that they put the shower
Speaker 5: pan in wrong or it's defective, why doesn't Apple just
Speaker 5: replace it?
Speaker 25: Well, I think it's kind of coming down to that realization.
Speaker 25: So although he's out of town, he'll be back tomorrow sometimes,
Speaker 25: so we'll have this conversation. I'm just trying to get
Speaker 25: prepped for it. And I also have a couple other
Speaker 25: issues that may or may not be contributing to, Like
Speaker 25: what the problems that we've had for the shower, Well,
Speaker 25: the shower has body sprays on it, and the wall
Speaker 25: that one of the ones that had the body sprays
Speaker 25: in it, the IMNA did a really poor job. And
Speaker 25: there was flex in the wall because cut out a
Speaker 25: bunch to cut out the studs and then reinforce them
Speaker 25: back in, so they had to come in and patch
Speaker 25: that wall up. I had to fix a problem with
Speaker 25: the plumbing heads coming out for the steam shower. There's
Speaker 25: the temperature dial.
Speaker 12: Sits out.
Speaker 6: Maybe what are they all fixed?
Speaker 12: Now?
Speaker 6: Are they all fixed? All these little things?
Speaker 25: No? No, they've all been patched. And if I'm going
Speaker 25: this far, how you know, should I try and correct
Speaker 25: these other things? But that increases the scope of the
Speaker 25: project beyond fixing the pan.
Speaker 5: You know, Joe, at some point to do it, you're
Speaker 5: not going to want to hear this. At some point
Speaker 5: you're going to have a battle getting them to do anything.
Speaker 5: Because the job was completed in twenty eighteen, and no
Speaker 5: matter how you look at it nineteen, twenty twenty one,
Speaker 5: twenty two, twenty three, twenty four, you're looking at a
Speaker 5: statute of limitations here.
Speaker 6: Bro.
Speaker 5: I don't even think you can sue them now for breach.
Speaker 5: I don't think you can.
Speaker 25: It's if you have someone I could talk to about that,
Speaker 25: that would be helpful. I'd appreciate an opinion on that.
Speaker 25: As well, but I just don't know.
Speaker 5: Well, call it construction, call it construction defect, attorney, you
Speaker 5: can't sue after three years. I mean, I don't even
Speaker 5: know if you're suing for breach of warranty or breach
Speaker 5: of your contract.
Speaker 6: You're out of time.
Speaker 5: I don't even you know, they don't have to redo
Speaker 5: this project for you right now.
Speaker 25: Well, potentially that could be the case. And that's why
Speaker 25: I'm kind of frustrated, because you know, if if you
Speaker 25: have a problem that comes up that's within warranty period
Speaker 25: and it keeps coming up and it's never getting fixed,
Speaker 25: are you just sort of right well after that warranty period.
Speaker 5: No, No, listen, listen carefully. If something is never addressed during
Speaker 5: the warranty, theoretically, they still owe it to you theoretically,
Speaker 5: but that doesn't stop the clock from ticking for the
Speaker 5: whole breach thing. So let's say that they never fix
Speaker 5: that one issue and it keeps leaking, it keeps leaking,
Speaker 5: and time goes by and times go by, and you're
Speaker 5: pissed off and you want to sue them. You're going
Speaker 5: to be in for a shock because you have to
Speaker 5: go back to the original date of the contract. You're
Speaker 5: gonna be in for look at I'm just telling you, Joe,
Speaker 5: that you don't have a lot of strength here.
Speaker 6: I know you think you do, and logically and logically
Speaker 6: you do if they never fixed it.
Speaker 5: But Joe, it might be easier and you may not
Speaker 5: want to hear this just to find out how much
Speaker 5: is all of this going to cost you and get
Speaker 5: it done and then take them to small claims court
Speaker 5: and you're probably gonna lose. But by the time you
Speaker 5: talked to it, you said you wanted to talk to
Speaker 5: someone about suing. A lawsuit like this done in twenty
Speaker 5: eighteen with discovery and expert witnesses will cost you about
Speaker 5: fifty grand fifty five zero. So I don't know what
Speaker 5: this project costs you, but it's not It very seldom
Speaker 5: pays to sue. So if this is a bad job,
Speaker 5: sometimes it's easier to just get a figure. Let's say
Speaker 5: the whole damn thing's going to cost you six grand
Speaker 5: to fix.
Speaker 6: Fix it? How much did you pay.
Speaker 23: For the whole job, including the other work in the house.
Speaker 5: No, we're only talking about this job right here that
Speaker 5: went bad. How much was this contract?
Speaker 25: I mean it was part of a larger it was
Speaker 25: part of two hundred and fifty.
Speaker 5: Thus, sure, but it was probably it was probably broken out.
Speaker 5: It was probably broken out.
Speaker 25: If I had to throw a price on the whole
Speaker 25: brand new shower, twenty five grand.
Speaker 5: Okay, So the shower itself and the surround and all
Speaker 5: of that was about twenty five grand.
Speaker 6: You think, right ball part sure? Okay? What do you
Speaker 6: think's going to cost to fix? Did it?
Speaker 5: These other companies must have told you when they said
Speaker 5: you have a bad shower pan.
Speaker 6: What did they say it was going to cost to fix?
Speaker 25: Well, I'm waiting for another quote to come back, but.
Speaker 9: You know.
Speaker 25: It's going to be six to eight grand for late care,
Speaker 25: and then I got to buy replacement tiles and things.
Speaker 12: Like that, right yeah.
Speaker 5: And if it cost you six to eight grand, and
Speaker 5: it was five, it was six or seven years ago
Speaker 5: that you've signed your contract. What I'm telling you is
Speaker 5: it may be wiser to just pay that and fix it.
Speaker 5: You're not going to get these guys unless they're just
Speaker 5: stand up people that just say we don't like the
Speaker 5: way this ended, let's do it right.
Speaker 6: If they're that kind of people, that's different and to.
Speaker 25: This position, because they do seem like stand up people,
Speaker 25: And if I wanted to be a cynic, I might
Speaker 25: say that he knew it was the pan you know,
Speaker 25: much earlier on. I get it and just kept attaching
Speaker 25: it to try to right as to this point where
Speaker 25: I'm stuck.
Speaker 5: Right, So what I would do, and I mean this,
Speaker 5: I'm going to leave it with this. I would get
Speaker 5: an estimate, a hard estimate, get it fixed, and then
Speaker 5: I would ask them to chip in, and if they don't,
Speaker 5: I take in the small claims court because if you lose,
Speaker 5: you're only losing fifty bucks. That's what I would do.
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Speaker 5: oh three nine two zero sixteen twenty two. Hi Tom
Speaker 5: Martino here three h three seven one three talk seven
Speaker 5: one three eight.
Speaker 6: Two five five. Job has got a question about life insurance?
Speaker 6: Go ahead, Jaba. What's happening?
Speaker 9: Hey job?
Speaker 11: Hey Tom? So I'm pretty much you know how I'm
Speaker 11: going by? What if I die tomorrow? Trying to get
Speaker 11: that all yeah done up? So I was diagnosed with
Speaker 11: liver cancer and all that cancer all over you and
Speaker 11: all that good stuff. So if I have a life
Speaker 11: insurance through my employer.
Speaker 9: And I pass.
Speaker 11: That, does that employer have to pay my wife?
Speaker 5: Well it depends on who your jaba, who's your beneficiary?
Speaker 9: My wife?
Speaker 5: Okay, well yeah, they pay your wife for sure. Now
Speaker 5: how long have you had this policy? Do you contribute
Speaker 5: to it or does the employer offer it?
Speaker 11: Offers it right away?
Speaker 6: How much is it for?
Speaker 11: I'm sure I'm sure it comes up my check.
Speaker 6: Every week, okay? And how much is the life insurance proceeds?
Speaker 11: One hundred and twenty five thousand, okay.
Speaker 6: Yeah, it'll go to your wife. Make sure she knows
Speaker 6: about it.
Speaker 11: She does.
Speaker 6: So, jab And when were you diagnosed?
Speaker 11: Just yesterday? I went through the pet scan, Well not yesterday,
Speaker 11: but last week pet scan and biopsy.
Speaker 6: What happened? Were you getting symptoms?
Speaker 4: Yeah?
Speaker 11: I kind of got a hard something underneath my right
Speaker 11: ribcage and I was like, that doesn't seem right, and
Speaker 11: so I went to the primary. The primary sent me
Speaker 11: to a cat scan. Cat scan came back, oh shit,
Speaker 11: you got ooh sorry, oh shoot, you got to get to.
Speaker 6: We'll mix it. Just don't say it again, go ahead,
Speaker 6: I won't.
Speaker 11: And then you got to get to So they check
Speaker 11: me into RMCC Rocky Mountain and yeah, I've been going
Speaker 11: through that process, you know, waiting for insurance to make
Speaker 11: sure this is okay.
Speaker 6: So is it spread all over? Jaba? Is it spread
Speaker 6: all over?
Speaker 11: That's what the pet skian says.
Speaker 5: Yeah, are you doing chemo? Are you going to start chemo?
Speaker 12: No?
Speaker 11: I'm not doing chemo.
Speaker 6: You're not going to do any of that.
Speaker 11: I'm looking for that little pill is what I'm looking for,
Speaker 11: but they don't do that here in America.
Speaker 6: What little pill, the one that makes you go away?
Speaker 11: Euthanasia pill?
Speaker 12: Yeah?
Speaker 6: How long do they say? What was your prognosis? Did
Speaker 6: they tell you?
Speaker 11: Well, my primary, no, that guy he won't be back
Speaker 11: until after spring break. I'd have to wait till March
Speaker 11: thirty first to get his prognosis. But my primary literally
Speaker 11: says he didn't like to put time, but he said
Speaker 11: a year.
Speaker 6: Okay.
Speaker 5: You know, they're making a lot of advances, sir. All
Speaker 5: I can say is unless you just don't have it
Speaker 5: in you, you might want to give it a little
Speaker 5: fight there, sir.
Speaker 11: Well, I want to make sure that my wife's taking
Speaker 11: care of first of all, So that's why I asked
Speaker 11: that question. And then I also have other things from
Speaker 11: AFLAC cancer insurance I bought twenty years ago.
Speaker 5: You ought to call you, you know, seriously, you ought
Speaker 5: to call Dan mackenzie. And I'm not telling you you
Speaker 5: got to hire him, but you ought to call him
Speaker 5: and just tell them what you're going through and maybe
Speaker 5: do a consultation.
Speaker 6: It's really important that you not make.
Speaker 5: A mistake because there might be things that you're not
Speaker 5: thinking of.
Speaker 6: And and it's kind of the cheapest thing you can do.
Speaker 5: Dan is a sole protectioner's he's practices with his wife
Speaker 5: and his son. I'm serious, and he can do a
Speaker 5: real good job. I mean, I'm not suggesting you hire them,
Speaker 5: but just call them and have a consultation. He'll do
Speaker 5: an initial consultation. I would Dan McKenzie a three three
Speaker 5: co plans. Yeah, just just get a get an idea
Speaker 5: and Java. As far as chemo, they've come a long
Speaker 5: way with it.
Speaker 11: They targeted and I went through just two deaths already
Speaker 11: in the last two years, and both of them were
Speaker 11: absolutely miserable before they died anyway by doing chemo. So
Speaker 11: that really has got skeptical to doing anything.
Speaker 5: Well, different different things, man, every case is different.
Speaker 6: I'll be praying for you.
Speaker 12: Yeah, we'll see.
Speaker 11: Well, I'm gonna see what the doctor says. They're gonna
Speaker 11: try to get job with a different doctor.
Speaker 5: Okay, you know you see health has a great cancer
Speaker 5: cancer area for g I cancers.
Speaker 11: Well, I hope you might want to TEK you next year.
Speaker 5: Oh may I do too, Bro, I'm glad you're saying that.
Speaker 5: Nineteen Yeah you let Okay, I want you to mark
Speaker 5: it on your damn calendar.
Speaker 6: All right? Three O three seven one three talk seven
Speaker 6: one three eight two five five.
Speaker 5: Go with a sure thing Denver's best roofer Excel Roofing
Speaker 5: dot com.
Speaker 6: You don't pay a cent until you're content.
Speaker 5: Time for an insurance checkup free, no obligation comparison call
Speaker 5: Compass Insurance Paying too much your coverage at dozens of
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Speaker 5: to one.
Speaker 19: Help.
Speaker 5: You'll think you're his only customer when you choose Frank
Speaker 5: durand the real estate man dot com to list your
Speaker 5: home with Remax Alliance three oh three nine two zero
Speaker 5: sixteen twenty two.
Speaker 6: I'm Tom Martino.
Speaker 5: Let's talk to Richard now about vacation rental by owner Richard?
Speaker 6: What's going on?
Speaker 12: Hi? Tom?
Speaker 10: We put a deposit down on this place for a
Speaker 10: month to rent it, and that was back in September.
Speaker 12: I think it roughly.
Speaker 10: Three thousand dollars deposit. I paid seven thousand dollars both
Speaker 10: on visus and we've been here for three weeks. We've
Speaker 10: got one week left. The garage has never worked. That's
Speaker 10: one reason we rented the house was for the garage.
Speaker 10: The pool heater has never worked properly. It doesn't get
Speaker 10: above seventy two.
Speaker 5: And so how much is the whole I know you
Speaker 5: said something about a deposit, but what is the whole
Speaker 5: thing costing?
Speaker 10: Roughly ten grand?
Speaker 12: That's for a month.
Speaker 6: So ten grand gets you How long you rented VRB?
Speaker 6: Where is it? And for how long?
Speaker 12: It's in Florida for a month.
Speaker 10: It's in north.
Speaker 6: PORTA okay, Florida.
Speaker 5: And so right now when you have complained about this,
Speaker 5: what what do they say?
Speaker 10: Oh, they sent a guy out for the garage store,
Speaker 10: and he thought he fixed it. But you can't use
Speaker 10: the remote because it is. The track is so jammed up.
Speaker 10: It's all I can do to manually lift it. And
Speaker 10: so it's just not us.
Speaker 6: What part of Florida? What part of Florida are you
Speaker 6: in right now?
Speaker 25: North Port?
Speaker 10: It's kind of near Venice.
Speaker 6: Yeah, okay, So what do you want? You pay ten grand?
Speaker 6: What do you want?
Speaker 9: Yeah?
Speaker 10: Well I don't, I don't. I want some money back.
Speaker 10: They've offered me six hundred dollars.
Speaker 12: Oh.
Speaker 10: Another thing, the fence. We rented it because it had
Speaker 10: a dog fence, and my dog's first date got out
Speaker 10: of it. So I had to try to fix the
Speaker 10: fence myself, and.
Speaker 5: We called how did the dog get out? Though that
Speaker 5: may not be their problem. How did the dog get out?
Speaker 10: It's just a little burn a doodle, you know, forty
Speaker 10: pound dog and it saw some birds on the other
Speaker 10: side of the fence and it squeezed his head underneath
Speaker 10: the chain link fence and got out.
Speaker 6: Well, that that's not that's not their problem.
Speaker 2: Man.
Speaker 6: Let's let's talk about real problems.
Speaker 5: Okay, but no, really, really, you're not gonna win that
Speaker 5: one with a fence and your dog getting out.
Speaker 6: Let's let's talk about the real problems. Really.
Speaker 5: So what is preventing you from enjoying that place? You
Speaker 5: can't use the swimming pool, that's major.
Speaker 10: That's major. And we don't have a garage, and we
Speaker 10: rented it for a specifically to have a garage.
Speaker 6: The garage can't doesn't work at all.
Speaker 10: Right, Well, let me explain it to you real quick.
Speaker 10: When we got it, okay, the whole top panel of
Speaker 10: the garage was bent in. It was an aluminum door,
Speaker 10: and so they finally sent a guy out like a
Speaker 10: week later, and he put a new panel in and
Speaker 10: then he showed me with the garage door up. But
Speaker 10: button on the wall, it could bear you go up.
Speaker 21: It's you know, when they're bad.
Speaker 10: You have to hold the button down right right to
Speaker 10: get to go up. Well, with the remote, you can't
Speaker 10: hold the button down. It's just on off remote.
Speaker 6: That's right, that's right.
Speaker 10: You can't open it, Yeah, you can't open it from
Speaker 10: from the car or anything. Plus, so you gotta go it.
Speaker 10: It's just.
Speaker 6: Right right. How much do you think?
Speaker 5: How much do you think you guys sleep there and
Speaker 5: eat there and all that, right, I mean, it is
Speaker 5: a house.
Speaker 6: So how much do you think you're you deserve back?
Speaker 21: Oh?
Speaker 10: I would say half for at least a quarter of
Speaker 10: the rent the whole thing.
Speaker 5: I think half is pretty I think half is pretty steep.
Speaker 5: I mean, but I would say I would think, yeah,
Speaker 5: about three grains.
Speaker 6: Yeah, about three grand sounds appropriate?
Speaker 10: Yeah, I wouldn't. I could live with that.
Speaker 5: But are you working? Are you working with a management company?
Speaker 10: Well, that's who I'm dealing with, Yeah, Gulf Coast Property Management.
Speaker 6: What do they say when you ask for money?
Speaker 10: They said they tried to get contractors and it was
Speaker 10: they couldn't do of it in time and everything.
Speaker 5: Uh And okay, listen, let's I want to. I want
Speaker 5: to bring him back tomorrow. I want to bring you
Speaker 5: back tomorrow. I think you have a case, and I
Speaker 5: think we should call them for you. So hang on
Speaker 5: and let's do this tomorrow. I'm Tom Martine. Remember people,
Speaker 5: save all your problems for me