WEBVTT

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<v Speaker 1>Yeah, ripped up, you need advice? Who you don't have them?

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<v Speaker 2>Running just as fast as we can.

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<v Speaker 3>Shoot's gonna help.

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<v Speaker 4>Come man Dix is the Troubleshooter Show.

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<v Speaker 5>No Tom Martinez, Hey Tom Martino here, Welcome to the show.

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<v Speaker 5>Three oh three seven one three talk three oh three

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<v Speaker 5>seven to one, three eight, two five five. Let's kick

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<v Speaker 5>some asks today, solve some problems, questions, take complaints, and

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<v Speaker 5>make your life a little easier.

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<v Speaker 6>That's if you want us to. Now.

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<v Speaker 5>If you don't have problems, sit back and get some entertainment,

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<v Speaker 5>because we entertain as well. I have had a Davis

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<v Speaker 5>with me from Fix at twenty four to seven. We

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<v Speaker 5>talk about you know, we talk about everything on the

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<v Speaker 5>referral list at one time or another. We rotate them through.

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<v Speaker 5>So sit back. You don't have to have something, but

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<v Speaker 5>I have. What I do is I save up texting

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<v Speaker 5>emails on topics. So we'll do some of that, and

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<v Speaker 5>then we'll do some of this and some of that,

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<v Speaker 5>and then we have right now by the way, Hi Hannah,

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<v Speaker 5>you can say hi hi everyone. Some of this, some

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<v Speaker 5>of that, and some of this that one of the

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<v Speaker 5>questions we do have, and today I want to talk

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<v Speaker 5>about it seriously modulating furnaces. What does it mean people

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<v Speaker 5>are confused over two stage, three stage modulating variable speed

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<v Speaker 5>and all that.

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<v Speaker 7>Oh wait, we get that question all the time, and

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<v Speaker 7>it got our expert.

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<v Speaker 5>Waiting for excellent let's talk to I'm gonna go to

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<v Speaker 5>my If you're streaming the show, welcome to the show, morons.

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<v Speaker 5>That's what I affectionately call my YouTube people morons. And then,

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<v Speaker 5>of course you can be downloading us at any time.

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<v Speaker 5>I get messages from all over all over the country

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<v Speaker 5>and world from people who've downloaded us. In fact, let's see,

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<v Speaker 5>I got well Scilla, Alaska.

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<v Speaker 2>Terry.

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<v Speaker 6>Hey, Terry, Terry is in Alaska.

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<v Speaker 5>He discovered our show and he said he just wanted

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<v Speaker 5>to say hi, and then I'm going to send him

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<v Speaker 5>some cool swag. He sent me his address on Wilder

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<v Speaker 5>Avenue there, but it says unit ay. Now I'm not

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<v Speaker 5>sure if that's an apartment or a storage unit. And Terry,

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<v Speaker 5>welcome to the show. Then I have some people in

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<v Speaker 5>Ireland and Russia, so yeah, it's very cool. Oh really,

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<v Speaker 5>apropos for Ireland isn't today? It isn't today's Yeah, Saint

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<v Speaker 5>Patty's sake, let's go to a Brent. Brent, you want

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<v Speaker 5>to talk about a garage door?

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<v Speaker 6>Brent, what's going on? By the way, I hope you're

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<v Speaker 6>not allergic to cats, Brent? Go ahead.

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<v Speaker 8>So yeah, So we hired a company called Goole Garage

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<v Speaker 8>Doors back in August of twenty twenty three.

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<v Speaker 6>What was the name of it? What garage doors?

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<v Speaker 2>Oh?

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<v Speaker 6>Duly? Okay, okay? And where'd you find dooly garage doors?

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<v Speaker 9>I found in online?

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<v Speaker 8>So they're okay, and so we hired. They came up

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<v Speaker 8>and looked at our building. We were putting up a

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<v Speaker 8>forty by fifty building have a pretty good sized Roger

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<v Speaker 8>door on it. It's like a thirteen or fourteen foot tall,

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<v Speaker 8>roughly groage door by sixteen. Pete Wide put the order

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<v Speaker 8>in with him, gave him a check for a down payment,

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<v Speaker 8>and then it took till February of twenty twenty four

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<v Speaker 8>for us to get Wait a minute, the garage door in.

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<v Speaker 6>Wait a minute, Wait a minute, Wait a minute.

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<v Speaker 5>Why would you till February So August, September, October, November, December, January,

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<v Speaker 5>February some count in seven months correct, September, October, November,

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<v Speaker 5>December tenty.

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<v Speaker 8>Why any number of things.

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<v Speaker 5>They So it was actually delivered in February.

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<v Speaker 8>Yeah, delivered and finally installed in February. So there were

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<v Speaker 8>several times that the door came in, got shipped into

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<v Speaker 8>the supplier, and then the contractor that we.

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<v Speaker 10>Hired to go get it and it was the wrong door.

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<v Speaker 5>So now this was February of twenty twenty five or

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<v Speaker 5>twenty twenty four.

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<v Speaker 8>February twenty twenty four, Oh my.

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<v Speaker 6>Gosh, okay, so keep going bro okay.

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<v Speaker 8>So finally we get the door installed in February, and

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<v Speaker 8>upon installation there was two panels that were damaged, the

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<v Speaker 8>glass where the glass, the panel where the glasses to

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<v Speaker 8>look out the door.

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<v Speaker 5>And then did they damage it or was it delivered

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<v Speaker 5>that was it delivered that way or did they damage it?

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<v Speaker 8>Well, I don't know for sure because I don't know

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<v Speaker 8>where or when it got damaged, but it was supposed

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<v Speaker 8>to be covered under warranty and so and then so

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<v Speaker 8>there's two panels tom that were damaged like with a dent.

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<v Speaker 8>And then several panels were bowed because because it sat

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<v Speaker 8>on a truck or sat in the warehouse for so long.

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<v Speaker 10>That that they were bowed.

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<v Speaker 8>So the Gooley garage door said, hey, man, not a problem,

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<v Speaker 8>We'll get it.

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<v Speaker 10>It's all gonna be covered into warranty. We took pictures

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<v Speaker 10>of it.

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<v Speaker 8>I have email exchange.

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<v Speaker 6>Was the whole door warped or just a few panels?

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<v Speaker 8>A few panels. I don't think every panel was warped,

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<v Speaker 8>but the ones that we noticed were like four or

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<v Speaker 8>five of the I don't know how many panels. There

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<v Speaker 8>are six or seven panels, So there was a fair

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<v Speaker 8>amount of.

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<v Speaker 5>Okay, so anyway, where let's just do this brand, let's

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<v Speaker 5>do this.

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<v Speaker 6>Where does it stand right now?

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<v Speaker 8>Well, so the door, the door panels came in to

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<v Speaker 8>the supplier at their warehouse, and that that was supposed

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<v Speaker 8>to be taken care of sometime in let's say June, April,

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<v Speaker 8>May June of this year, and suddenly.

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<v Speaker 5>Yeah, bro, I mean, you have every reason to be upset.

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<v Speaker 5>Why haven't they just replaced him? What's the bottom line?

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<v Speaker 5>What's the bottom line?

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<v Speaker 8>The gal won't return her phone calls, she doesn't return

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<v Speaker 8>text messages or email.

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<v Speaker 5>Are they are the replacement panels at your place or

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<v Speaker 5>they still have them?

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<v Speaker 11>Uh, they're not.

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<v Speaker 8>They're at the they're at the manufacturer's distribution somewhere up

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<v Speaker 8>in Denver.

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<v Speaker 6>Okay, and you need some help just lighting a fire here, Ma,

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<v Speaker 6>you just need some help. So that's what we need

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<v Speaker 6>to do. Who do we have Kachina. I'll give them

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<v Speaker 6>a call.

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<v Speaker 12>Tom.

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<v Speaker 6>We have bow and I are in the studio. Okay.

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<v Speaker 5>We got total ugly in the studio today and ugly pretty.

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<v Speaker 6>They're so ugly they're pretty.

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<v Speaker 5>And we Deputy Doc wants to take this one replacement panels.

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<v Speaker 6>Still not still not still not done.

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<v Speaker 8>Okay, this replacement panels are supposedly in Denver at the warehouse.

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<v Speaker 6>But well we'll see.

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<v Speaker 5>Yeah, okay, we're gonna have We're gonna have one of

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<v Speaker 5>our deputies, we call them. Our volunteers are executives seriously retired.

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<v Speaker 6>We're gonna have them look into it. Or have deputy Doc.

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<v Speaker 6>He's a retired doc. Let's get this thing done. This

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<v Speaker 6>is ridiculous, man, totally ridiculous. So hang on, Brant.

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<v Speaker 5>Anybody have a problem, give us a call. Three h

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<v Speaker 5>three seven to one three talks seven one three eight

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<v Speaker 5>two five five. I got one text to me. That's

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<v Speaker 5>a little weird. I got to find out more about it.

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<v Speaker 5>There's a nonprofit that has a new building they bought

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<v Speaker 5>in Denver, and they need Excel to turn off the

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<v Speaker 5>transformer on the property so they can take care of

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<v Speaker 5>some workarounds and it would be a five minute job.

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<v Speaker 6>And Excel Energy.

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<v Speaker 12>Is like.

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<v Speaker 6>Completely ridiculous.

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<v Speaker 5>Now what I want you to do, Katchina, I'm going

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<v Speaker 5>to give you the they texted me. I'm going to

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<v Speaker 5>give you the number of this guy that works at

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<v Speaker 5>the nonprofit. Okay, his name is Sam. Do you got me, Kachina?

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<v Speaker 5>Is she listening or she I do?

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<v Speaker 13>I'm only into my third Mimosa, so I'm good.

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<v Speaker 5>Okay, Well that's good. You know, I gotta I gotta

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<v Speaker 5>give it to you. There, Sam, I'm gonna give you

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<v Speaker 5>his number. He's with the charity. Now, if he doesn't

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<v Speaker 5>know why we're calling, tell him. One of his colleagues

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<v Speaker 5>told us about their problem and we want to help.

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<v Speaker 5>So there's Sam and his number, and the name of

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<v Speaker 5>the charity.

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<v Speaker 6>Is let's see what it's called. I'll figure it out.

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<v Speaker 5>Anyway, it's a charity and they're on Bryant Street right now.

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<v Speaker 5>I think it's called Full Circle. But anyway, let's try to.

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<v Speaker 6>Help this charity out with Excel Excel Energy.

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<v Speaker 5>God what a terrible company it really is. It's a

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<v Speaker 5>terrible company. I'm Tom Martino. Three oh three seven one

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<v Speaker 5>three talk seven one three two five five. This hour

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<v Speaker 5>brought to you by waterpros dot net. Listen, you gotta

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<v Speaker 5>at the kitchen sink with a triple filter reverse osmosis.

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<v Speaker 5>You will never do better in pricing ever waterpros dot

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<v Speaker 5>Go with a sure thing Denver's best roofer Excel Roofing

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<v Speaker 5>Time for an insurance checkup free, no obligation. In comparison,

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<v Speaker 5>call Compass Insurance paying too much your coverage at dozens

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<v Speaker 5>of insurance companies find out now three O three seven

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<v Speaker 5>seven to one help. You'll think you're his only customer

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<v Speaker 5>when you choose Frank durand the real estate Man dot

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<v Speaker 5>com to list your home with Remax Alliance three oh

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<v Speaker 5>three nine two zero sixteen twenty two.

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<v Speaker 6>Hey, Tom Martino, your troublemaker.

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<v Speaker 5>I'm your troubleshooter three oh three seven with three talk

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<v Speaker 5>forty five years, just chipping away at problems, questions, complaints. Yeah,

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<v Speaker 5>so we have handed with us from fix to twenty

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<v Speaker 5>four to seven.

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<v Speaker 2>Good morning.

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<v Speaker 5>I want to bring up something real quick. Yes, we

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<v Speaker 5>have our expert available available. Here's here's the first question.

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<v Speaker 5>First of all, and Mark, do you I know you

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<v Speaker 5>upgraded your HVA seed, didn't you?

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<v Speaker 6>Mark?

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<v Speaker 14>Yeah, probably about four years ago. I went with a

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<v Speaker 14>ninety six percenter center.

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<v Speaker 5>Now really and truly do those ninety six, ninety eight

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<v Speaker 5>ninety five's Is that that's just sea level?

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<v Speaker 7>I believe we're gonna have to get the expert on

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<v Speaker 7>for this one.

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<v Speaker 6>Yeah, I want to make sure we're.

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<v Speaker 5>Ating like that, because I don't I think everything like

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<v Speaker 5>the old eighty percenters are eighty percent at sea level.

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<v Speaker 6>Up here they're even worse.

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<v Speaker 5>So a ninety eight percent is still good, no, no

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<v Speaker 5>matter what higher efficiencies are better.

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<v Speaker 6>But I believe those efficiencies that.

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<v Speaker 5>Are quoted are at sea level, and I don't think

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<v Speaker 5>they have and don't I've often wondered why they don't

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<v Speaker 5>have the equivalency of a turbocharger to bring it to

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<v Speaker 5>sea level. What I mean by that is cars, for example,

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<v Speaker 5>have a turbo boost.

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<v Speaker 6>And what a turbo boost does.

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<v Speaker 5>At this altitude is it condenses the air as if

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<v Speaker 5>the car was at sea level. So it gets really

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<v Speaker 5>what they call turbo performance, but really it's just sea

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<v Speaker 5>level performance.

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<v Speaker 6>So if you take that same.

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<v Speaker 5>Turbocharged car to sea level, it gets even extra. So

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<v Speaker 5>the disadvantage of being at altitude is you have thinner

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<v Speaker 5>air and thinner performance on everything, on airplanes, on everything.

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<v Speaker 5>So the turbos bring it to normal. I often wondered

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<v Speaker 5>why they don't compress the air and kind of turbocharge

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<v Speaker 5>air before it goes into a furnace.

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<v Speaker 6>So did you text too? Could you? When you can?

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<v Speaker 9>Is it?

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<v Speaker 6>Who's who are we going to have on? Adam? Yeah?

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<v Speaker 6>I like Adam one. Adam is a Sap. He really is.

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<v Speaker 6>He comes from a long line of SAPs. That's his name.

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<v Speaker 5>So bring Adam up when you get a chance. I'm meanwhile,

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<v Speaker 5>let's talk to Dennis about the truck. Hey, Dennis, talk

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<v Speaker 5>to me about the truck.

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<v Speaker 15>They yes, you can hear me, Okay.

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<v Speaker 5>Tell me now, now tell me about it. I walked

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<v Speaker 5>on you a little so twenty thirteen, what F.

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<v Speaker 15>One four pant Normico boost.

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<v Speaker 6>Hide the engine?

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<v Speaker 15>I had Fall's Auto Tech replacing it.

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<v Speaker 6>Now, why do wait? Why did you hold on?

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<v Speaker 2>Man?

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<v Speaker 6>That's a big that's a big mouthful. Why the hell

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<v Speaker 6>did you replace the engine?

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<v Speaker 15>It blew an engine? I blew the engine one day

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<v Speaker 15>coming home from more At.

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<v Speaker 6>How many miles? How many miles?

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<v Speaker 2>Wrong?

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<v Speaker 15>One hundred and eighty eight thousand?

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<v Speaker 6>Okay, So what's going on now?

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<v Speaker 9>Now?

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<v Speaker 15>They had it for eight weeks replace the engine two

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<v Speaker 15>weeks after I had to take it back. It's leaking oil.

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<v Speaker 15>So they had it. They said it was the valve covers.

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<v Speaker 15>I took it back. They were fixed it in eight hours.

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<v Speaker 6>Who replaced it? Who replaced it? Tennis Ball's Auto Tech?

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<v Speaker 6>Did you say saw?

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<v Speaker 12>Yes?

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<v Speaker 5>I did say Saul like like like saw like better call.

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<v Speaker 15>Saul Saul's Auto Tech and Centennial got it?

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<v Speaker 6>Got it? Okay, So keep going, keep going.

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<v Speaker 15>So then in September it started, when I started up,

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<v Speaker 15>it wouldn't run. It hesitated. Then't icon an opening? Try

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<v Speaker 15>icon come on my dash's like service engine check engine?

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<v Speaker 15>So I called him, told him.

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<v Speaker 5>Did you do a rebuild or did you do an exchange. Hey,

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<v Speaker 5>I got to ask, did.

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<v Speaker 6>You do a rebuild? Did you do an exchange or new?

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<v Speaker 15>Uh, it's twenty one thousand dollars for a motor. I'm

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<v Speaker 15>assuming it's a rebuild or well, fact, well, I.

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<v Speaker 6>Don't know what. Well, obviously obvious.

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<v Speaker 15>The invoice on me, Tom, but I didn't.

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<v Speaker 11>Check that way.

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<v Speaker 6>But you don't recall.

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<v Speaker 5>You don't recall if they rebuilt what you had, or

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<v Speaker 5>if they exchanged it for a factory remand or if

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<v Speaker 5>it was factory new.

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<v Speaker 15>They said it was a factory reman but from the

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<v Speaker 15>way it was okay, got it? I ask I'd almost think.

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<v Speaker 16>That they just rebuilt what I had because they had.

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<v Speaker 15>To change the motor again because it was leaking. And

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<v Speaker 15>they said, oh, they took it apart. When they put

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<v Speaker 15>it back together, the rear seal was leaking, so they

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<v Speaker 15>had to get a hold of the manufacturer get a

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<v Speaker 15>new motor. So they had it for ten weeks. I

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<v Speaker 15>got it back. I had it for three days, still

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<v Speaker 15>leaking oil.

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<v Speaker 16>Took it back to him, got it for another four

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<v Speaker 16>days and it's still leaking oil.

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<v Speaker 15>So now I took it back to him this morning.

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<v Speaker 15>They sitting in noticed to check the invoice and see

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<v Speaker 15>if I wanted a hey for the work that they're

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<v Speaker 15>gonna they gotta do now.

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<v Speaker 5>Well, wait a minute, Wait a minute, Wait a minute,

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<v Speaker 5>it's under warranty.

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<v Speaker 6>Bro. When did they complete this job?

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<v Speaker 15>They did? I had the first motor put in in May,

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<v Speaker 15>the second one they supposedly just did the second motor

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<v Speaker 15>two weeks ago. Wish they had my truck for another

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<v Speaker 15>ten weeks?

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<v Speaker 6>Wait, and then weeks ago and they had ten weeks. Wait, whoa, whoa, whoa,

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<v Speaker 6>whoa Wait. I took Dennis.

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<v Speaker 16>I took it to him in Okay, got them.

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<v Speaker 15>They had it for ten weeks. I got it.

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<v Speaker 16>Back, got it, Okay, got it. But listen, uh, when

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<v Speaker 16>I got it back this time that the time that

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<v Speaker 16>they had.

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<v Speaker 15>Ten weeks, there was like eight different things that there

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00:15:48.320 --> 00:15:51.759
<v Speaker 15>was like no quality control whatsoever done to this vehicle.

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<v Speaker 6>Hey, Dennis, have you ever thought of this? Have you

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00:15:54.720 --> 00:15:55.480
<v Speaker 6>ever thought of this?

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00:15:55.840 --> 00:15:59.519
<v Speaker 5>Have you ever thought of having it completely independently looked

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<v Speaker 5>at to find out what's wrong and then go back

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<v Speaker 5>to Saul and say, here's what you need to do.

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<v Speaker 15>That's what I need to do.

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<v Speaker 5>That's exactly no, you absolutely need to do it now

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<v Speaker 5>there's no question in my mind.

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<v Speaker 6>That you need to do that. You need to get a.

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00:16:15.480 --> 00:16:20.799
<v Speaker 5>Total independent evaluation from one of our experts, and then

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<v Speaker 5>then at least you have something to present to Saul.

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<v Speaker 6>Where's your truck right now?

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00:16:28.000 --> 00:16:30.480
<v Speaker 15>Right now? It's it solves again. And like I said,

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<v Speaker 15>they just sent me another notice this morning to approve of.

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<v Speaker 6>Do they wait?

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<v Speaker 5>Do they acknowledge, Dennis?

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<v Speaker 6>Do they acknowledge it's a warranty issue?

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<v Speaker 15>They did the first Yes, yes they did. They told

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<v Speaker 15>me when they took my truck back, Oh, it's a

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<v Speaker 15>warranty issue. We're going to handle it.

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<v Speaker 12>So now, okay, I don't.

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<v Speaker 15>Know what they came up with since because yesterday morning

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<v Speaker 15>I drove our Thursday morning, I drove it to work.

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<v Speaker 15>I live off a tower in fifty six. I didn't

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00:17:01.840 --> 00:17:04.359
<v Speaker 15>even get a mile to check engine light came on.

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00:17:04.920 --> 00:17:07.279
<v Speaker 15>I turned around and shut off. When I took it

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00:17:07.279 --> 00:17:10.359
<v Speaker 15>to them Friday morning, the check engine light came on

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00:17:10.480 --> 00:17:11.359
<v Speaker 15>again and stayed on.

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<v Speaker 6>So God, is that frustrating. I can't stand it. I

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00:17:15.519 --> 00:17:17.400
<v Speaker 6>can't stand it, man.

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<v Speaker 15>I don't blame you one bity.

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<v Speaker 5>Listen, here's what I want you to do. I want

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00:17:24.240 --> 00:17:27.480
<v Speaker 5>bo Deputy Bow who's in the house. I want him

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00:17:27.559 --> 00:17:30.319
<v Speaker 5>to babysit this for you and get it over to

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00:17:30.400 --> 00:17:34.440
<v Speaker 5>Kevin Caulkin at Shardan Auto Tech for an analysis.

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00:17:34.640 --> 00:17:35.880
<v Speaker 6>We really need to do that.

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00:17:36.200 --> 00:17:38.599
<v Speaker 5>Then we need to come up with why you have

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<v Speaker 5>a problem, and then get it done under warranty.

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00:17:42.400 --> 00:17:44.759
<v Speaker 6>But the analysis you're gonna have to pay for it. Now.

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<v Speaker 5>I don't think Kevin will be expensive. We'll ask him

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00:17:47.279 --> 00:17:49.200
<v Speaker 5>to do us a favor. But that's what you have

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00:17:49.279 --> 00:17:53.079
<v Speaker 5>to do, Dennis. Without an independent analysis, we're not going

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00:17:53.160 --> 00:17:54.079
<v Speaker 5>to know what's going on.

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00:17:54.519 --> 00:17:56.759
<v Speaker 6>I have a feeling it's not the engine.

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00:17:57.519 --> 00:17:59.799
<v Speaker 5>I have a feelings where the engine connects to the

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00:17:59.839 --> 00:18:03.880
<v Speaker 5>rear remain, to the transmission and stuff, because that's the

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00:18:03.920 --> 00:18:06.240
<v Speaker 5>only thing different engines would have in common.

354
00:18:06.440 --> 00:18:08.920
<v Speaker 6>Where do you think it's leaking from.

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00:18:09.279 --> 00:18:11.720
<v Speaker 15>Well, the first time they I took it back after

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00:18:11.720 --> 00:18:13.920
<v Speaker 15>the first motor, they said it was the valve cover

357
00:18:14.400 --> 00:18:16.799
<v Speaker 15>and they always set at the shop for eight hours

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00:18:16.799 --> 00:18:18.079
<v Speaker 15>while they fixed the valve cover.

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00:18:18.200 --> 00:18:20.519
<v Speaker 5>Well, it could be something that sense, It could be

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00:18:20.599 --> 00:18:21.559
<v Speaker 5>something that simple.

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00:18:21.799 --> 00:18:24.319
<v Speaker 6>How does it run, though? How does it run?

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00:18:25.400 --> 00:18:26.000
<v Speaker 12>Run's great?

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00:18:27.079 --> 00:18:30.039
<v Speaker 16>I hadn't good good forty miles an hour.

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00:18:30.119 --> 00:18:30.880
<v Speaker 15>It runs good.

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00:18:31.960 --> 00:18:33.440
<v Speaker 16>I don't have no confidence in anything.

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<v Speaker 5>Okay, hey, bo, let's get this coordinated with Uncle Kevin

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<v Speaker 5>over at Shared and Auto Tech.

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00:18:39.759 --> 00:18:42.559
<v Speaker 17>I will call Dennis and Uncle Kevin during the break

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00:18:42.559 --> 00:18:46.119
<v Speaker 17>and get something coordinated so we can get Dennis helped out.

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<v Speaker 6>I think that's what we need to do.

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<v Speaker 5>So hold on, sir, you're gonna be in touch with

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<v Speaker 5>our deputy. You see, we really help people here, That's

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00:18:56.440 --> 00:19:00.240
<v Speaker 5>what that's the name of the game, helping people. Three

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00:19:00.400 --> 00:19:03.759
<v Speaker 5>three seven one three talk seven one three eight two

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00:19:03.839 --> 00:19:06.200
<v Speaker 5>five five. We got a lot more to talk about

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<v Speaker 5>on the Troubleshooter Show. One of the things I want

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00:19:08.319 --> 00:19:11.319
<v Speaker 5>to bring out, speaking of our experts, Frank Duran does

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00:19:11.440 --> 00:19:14.759
<v Speaker 5>market analysis of your home. You might think, well, what

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00:19:14.799 --> 00:19:16.759
<v Speaker 5>the heck's that. That's like a waste of time. No,

380
00:19:17.119 --> 00:19:20.880
<v Speaker 5>let me explain this to you. It's really important if

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00:19:20.920 --> 00:19:22.599
<v Speaker 5>you want to know what your house will sell for.

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00:19:23.119 --> 00:19:25.240
<v Speaker 6>Frank will do this service free of charge.

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00:19:25.599 --> 00:19:28.960
<v Speaker 5>He'll predict based on his thirty years of experience and performance.

384
00:19:29.839 --> 00:19:32.119
<v Speaker 5>So you may just want to get an idea, but

385
00:19:32.160 --> 00:19:33.880
<v Speaker 5>you don't want to go through a listing, and you

386
00:19:33.920 --> 00:19:35.680
<v Speaker 5>don't want to be sold, and you don't want to

387
00:19:35.680 --> 00:19:38.039
<v Speaker 5>be you know, he won't do it. He will just

388
00:19:38.119 --> 00:19:41.759
<v Speaker 5>come and do that analysis no pressure. Three oh three

389
00:19:42.359 --> 00:19:46.480
<v Speaker 5>nine to zero, sixteen twenty two. Frank Durandi real estate

390
00:19:46.559 --> 00:19:54.079
<v Speaker 5>Man dot com. Go with a sure thing Denver's best

391
00:19:54.119 --> 00:19:57.000
<v Speaker 5>roofer Excel Roofing dot com. You don't pay a cent

392
00:19:57.200 --> 00:20:03.279
<v Speaker 5>until you're content. Time for an insurance check up free,

393
00:20:03.359 --> 00:20:07.079
<v Speaker 5>no obligation. In comparison, call Compass Insurance paying too much

394
00:20:07.200 --> 00:20:10.160
<v Speaker 5>your coverage at dozens of insurance companies find out now

395
00:20:10.240 --> 00:20:11.759
<v Speaker 5>three all three seven to seven to one.

396
00:20:11.880 --> 00:20:12.119
<v Speaker 6>Help.

397
00:20:12.279 --> 00:20:14.920
<v Speaker 5>You'll think you're his only customer when you choose Frank

398
00:20:15.000 --> 00:20:17.440
<v Speaker 5>Durand the real estate man dot com to list your

399
00:20:17.480 --> 00:20:20.640
<v Speaker 5>home with Remax Alliance three oh three nine two zero

400
00:20:20.720 --> 00:20:24.079
<v Speaker 5>sixteen twenty two.

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00:20:27.000 --> 00:20:28.480
<v Speaker 6>Hi Tom Martine here.

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00:20:30.039 --> 00:20:33.480
<v Speaker 5>Trio three seven one three talk seven one three eight

403
00:20:33.519 --> 00:20:36.960
<v Speaker 5>two five five. So Kachina, you get voicemail when you

404
00:20:37.000 --> 00:20:39.880
<v Speaker 5>call that charity. We're gonna try. I'm going to try

405
00:20:39.920 --> 00:20:42.279
<v Speaker 5>to get word to them by text that we need

406
00:20:42.319 --> 00:20:44.599
<v Speaker 5>to talk to him and get this thing worked out

407
00:20:44.599 --> 00:20:47.279
<v Speaker 5>with Excel Energy. So we got that on the burner.

408
00:20:47.720 --> 00:20:51.160
<v Speaker 5>We also have Brent with the garage Door's deputy doc

409
00:20:51.359 --> 00:20:54.319
<v Speaker 5>is going to help figure out why Holy garage door

410
00:20:54.400 --> 00:20:57.799
<v Speaker 5>can't fix that warranty issue. And then Dennis with his

411
00:20:57.880 --> 00:21:01.200
<v Speaker 5>blown engine. We're going to have that coordinated through Deputy

412
00:21:01.240 --> 00:21:04.559
<v Speaker 5>bow and uh so we can.

413
00:21:04.480 --> 00:21:09.039
<v Speaker 6>Get it over to Kevin at Sheridan Auto Tech. See,

414
00:21:09.079 --> 00:21:13.000
<v Speaker 6>we have so many resources for you guys. All you

415
00:21:13.039 --> 00:21:14.119
<v Speaker 6>have to do is call us.

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00:21:14.279 --> 00:21:17.640
<v Speaker 5>We love helping three oh three Martino, you can call

417
00:21:17.759 --> 00:21:20.559
<v Speaker 5>twenty four to seven three oh three six two.

418
00:21:20.440 --> 00:21:23.920
<v Speaker 6>Seven eight four six six.

419
00:21:24.599 --> 00:21:29.920
<v Speaker 5>So do we have our expert from fix it on Katschina.

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00:21:30.039 --> 00:21:31.680
<v Speaker 6>I asked you to call Adam is.

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00:21:31.640 --> 00:21:31.960
<v Speaker 12>He on.

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00:21:33.960 --> 00:21:36.359
<v Speaker 6>Okay, if you if you could do that for us.

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00:21:36.559 --> 00:21:41.119
<v Speaker 5>I'm getting a few texts giving their opinions of modulating

424
00:21:41.160 --> 00:21:45.640
<v Speaker 5>furnaces and talking about efficiencies, and I think it's important,

425
00:21:46.640 --> 00:21:48.359
<v Speaker 5>so I want to talk about it three oh three

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00:21:48.880 --> 00:21:50.200
<v Speaker 5>seven one three talk.

427
00:21:51.000 --> 00:21:54.119
<v Speaker 6>Also, I have a question.

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00:21:53.880 --> 00:22:01.000
<v Speaker 5>On plumbing on water on the water heaters, the constant

429
00:22:01.000 --> 00:22:04.400
<v Speaker 5>flow versus a tank, what would be best for each one?

430
00:22:04.559 --> 00:22:06.839
<v Speaker 5>So let's get at them on. Come on, man, let's

431
00:22:06.839 --> 00:22:12.680
<v Speaker 5>get them on. Let me expert too, okay, and or

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00:22:12.759 --> 00:22:15.079
<v Speaker 5>text it over to Kelly. Kelly, if you can put

433
00:22:15.079 --> 00:22:17.640
<v Speaker 5>down the mimosa just to get somebody on.

434
00:22:18.640 --> 00:22:20.480
<v Speaker 6>Yeah, we would love it if you could.

435
00:22:20.359 --> 00:22:23.480
<v Speaker 5>Just like maybe put the give the show a little

436
00:22:23.480 --> 00:22:26.079
<v Speaker 5>bit of attention. Yeah, give the show a little bit

437
00:22:26.119 --> 00:22:26.559
<v Speaker 5>of attention.

438
00:22:26.839 --> 00:22:30.440
<v Speaker 6>Yeah, what what gener you? What generation are you?

439
00:22:30.559 --> 00:22:33.799
<v Speaker 5>Because I'm reading about all the nightmares with the generations

440
00:22:33.839 --> 00:22:36.839
<v Speaker 5>and the burnt work burnout and all that, and.

441
00:22:36.880 --> 00:22:39.119
<v Speaker 6>I don't don't understand the work burnout thing.

442
00:22:39.640 --> 00:22:43.440
<v Speaker 5>Especially gen Z. So gen Z goes up to I

443
00:22:43.480 --> 00:22:45.880
<v Speaker 5>think gen Z goes up to twenty six. Yes, yeah,

444
00:22:46.039 --> 00:22:47.720
<v Speaker 5>sounds right, about twenty six years old.

445
00:22:48.480 --> 00:22:50.880
<v Speaker 6>So what the hell does someone twenty six have to

446
00:22:50.920 --> 00:22:54.640
<v Speaker 6>be burned out on? Seriously, here's the word that they use.

447
00:22:55.119 --> 00:22:59.079
<v Speaker 7>It's boundaries. And it used to be in the back

448
00:22:59.119 --> 00:23:00.839
<v Speaker 7>in the day, if you had a tough boss, you'd

449
00:23:00.880 --> 00:23:03.160
<v Speaker 7>go and have a beer and talk to friends about it.

450
00:23:03.759 --> 00:23:06.839
<v Speaker 7>Now a tough boss is crossing boundaries and they just

451
00:23:06.880 --> 00:23:09.839
<v Speaker 7>simply can't take it. I'm finally to the age where

452
00:23:10.440 --> 00:23:14.000
<v Speaker 7>I'm the old lady yelling about these people like, well.

453
00:23:13.839 --> 00:23:20.000
<v Speaker 5>Yeah, on a serious on a serious note, there is

454
00:23:20.039 --> 00:23:24.079
<v Speaker 5>a big problem with the workforce. From twenty one to

455
00:23:24.200 --> 00:23:27.799
<v Speaker 5>about twenty one to about twenty eight, there's this group.

456
00:23:28.039 --> 00:23:30.400
<v Speaker 5>As they get toward thirty, they're starting to settle in

457
00:23:30.920 --> 00:23:34.559
<v Speaker 5>but let's say, and here's some of the things that

458
00:23:34.720 --> 00:23:39.160
<v Speaker 5>I found. I actually was so tired of reading about

459
00:23:39.160 --> 00:23:42.720
<v Speaker 5>some of these surveys that I actually called people I

460
00:23:42.799 --> 00:23:47.400
<v Speaker 5>know and observed and talked to them about their work

461
00:23:47.480 --> 00:23:51.359
<v Speaker 5>and their job. I called people all over, people that

462
00:23:51.559 --> 00:23:54.680
<v Speaker 5>some of my sponsors. I called some of the employees,

463
00:23:54.680 --> 00:23:56.440
<v Speaker 5>and they all know me because you know, I say, Hey,

464
00:23:56.480 --> 00:23:57.119
<v Speaker 5>this is Tom.

465
00:23:58.039 --> 00:23:59.319
<v Speaker 6>I want to ask some questions.

466
00:23:59.559 --> 00:24:02.799
<v Speaker 5>And it's not about your company necessarily, but it's it's

467
00:24:02.839 --> 00:24:03.440
<v Speaker 5>about work.

468
00:24:03.519 --> 00:24:05.200
<v Speaker 6>I want to I want to see what the problem is.

469
00:24:05.960 --> 00:24:08.319
<v Speaker 5>And this is what I don't honest to God, this

470
00:24:08.400 --> 00:24:10.119
<v Speaker 5>is the one thing I don't understand.

471
00:24:10.839 --> 00:24:12.559
<v Speaker 6>Maybe you can help me with this. How old are you,

472
00:24:12.640 --> 00:24:15.359
<v Speaker 6>Kelly Kachina? Are you young? You're younger?

473
00:24:15.599 --> 00:24:18.960
<v Speaker 13>I always round up. I'm like fifty. Oh god, I

474
00:24:19.000 --> 00:24:20.559
<v Speaker 13>don't even know how old are you are?

475
00:24:20.599 --> 00:24:20.680
<v Speaker 12>Not?

476
00:24:21.240 --> 00:24:22.400
<v Speaker 13>Yeah, I'm like fifty four?

477
00:24:23.920 --> 00:24:25.720
<v Speaker 6>You are not? Yeah?

478
00:24:26.000 --> 00:24:30.640
<v Speaker 5>Yeah, Kelly, Kelly, come on, I thought you were honest

479
00:24:30.680 --> 00:24:31.640
<v Speaker 5>to God, thirty five.

480
00:24:32.079 --> 00:24:35.960
<v Speaker 6>You're not in your fifties. Yeah, yeah, Holy crap, get

481
00:24:36.000 --> 00:24:39.519
<v Speaker 6>me some of that potent you're taking. Jen Are you

482
00:24:39.599 --> 00:24:44.000
<v Speaker 6>kidding me? No? No, no, yeah, kinda. You're not supposed to

483
00:24:44.079 --> 00:24:47.400
<v Speaker 6>ask age. Fine, how old are you? Thirty seven? Okay,

484
00:24:47.440 --> 00:24:48.759
<v Speaker 6>so you're closer to that age.

485
00:24:48.839 --> 00:24:51.079
<v Speaker 7>Wait, you didn't have the response.

486
00:24:50.680 --> 00:24:54.359
<v Speaker 6>Of Kelly, you are not. No, you are the best response.

487
00:24:54.440 --> 00:24:58.279
<v Speaker 5>No, but come on, man, anybody that sees Kelly you would.

488
00:24:58.680 --> 00:25:01.319
<v Speaker 5>And you know Susan is an other one. Sue's looks

489
00:25:01.359 --> 00:25:06.160
<v Speaker 5>like a spring chicken. And uh whereas Mark boy battle driven.

490
00:25:06.039 --> 00:25:09.440
<v Speaker 13>No, everybody road hard put up with I'm younger because

491
00:25:09.519 --> 00:25:10.000
<v Speaker 13>I'm short.

492
00:25:11.279 --> 00:25:14.640
<v Speaker 6>That's the whole. No, it is no whatever reason it is,

493
00:25:14.680 --> 00:25:17.720
<v Speaker 6>take it. It's because you look younger. That's why. I mean,

494
00:25:17.839 --> 00:25:19.160
<v Speaker 6>there's no two ways about it.

495
00:25:19.359 --> 00:25:20.640
<v Speaker 13>No, it's because I'm sure you.

496
00:25:20.559 --> 00:25:22.440
<v Speaker 5>Know I used to look younger and then I got

497
00:25:22.440 --> 00:25:24.799
<v Speaker 5>the hell knocked out of me. But I used to

498
00:25:25.000 --> 00:25:27.759
<v Speaker 5>not look necessarily younger, but all okay for my age.

499
00:25:27.759 --> 00:25:31.599
<v Speaker 5>But man, had that that's passed me by. Now here's

500
00:25:31.640 --> 00:25:35.240
<v Speaker 5>what I want to talk about. When I talked and

501
00:25:35.359 --> 00:25:38.519
<v Speaker 5>interviewed these it was put right in line with some

502
00:25:38.640 --> 00:25:41.960
<v Speaker 5>of the surveys, and I mean this, I want perspective

503
00:25:41.960 --> 00:25:44.680
<v Speaker 5>from people. If you have a twenty one to twenty

504
00:25:44.680 --> 00:25:46.839
<v Speaker 5>six year old child or twenty eight year old I

505
00:25:46.880 --> 00:25:48.799
<v Speaker 5>know Mark has. Both of their kids are in that

506
00:25:49.039 --> 00:25:53.880
<v Speaker 5>in that time frame, and they're doing spectacularly okay, and

507
00:25:53.920 --> 00:25:55.519
<v Speaker 5>they don't have this itis?

508
00:25:55.839 --> 00:25:58.759
<v Speaker 6>And the itis is what do I call it?

509
00:25:58.839 --> 00:26:02.720
<v Speaker 5>The They let me explain it the best I can.

510
00:26:04.039 --> 00:26:09.519
<v Speaker 5>The employees are upset because they don't agree with their bosses.

511
00:26:09.599 --> 00:26:10.440
<v Speaker 6>Now I'm not talking.

512
00:26:10.240 --> 00:26:14.319
<v Speaker 5>About philosophy and politics, nothing like that. They don't agree

513
00:26:14.519 --> 00:26:17.960
<v Speaker 5>on how the company is being run, or the jobs

514
00:26:18.000 --> 00:26:22.160
<v Speaker 5>are being dolled out or supervised, or the efficiency of

515
00:26:22.240 --> 00:26:25.960
<v Speaker 5>their operation. Now, this is what I don't understand. If

516
00:26:26.000 --> 00:26:27.880
<v Speaker 5>they have a job to do, why do they care?

517
00:26:28.200 --> 00:26:31.200
<v Speaker 5>In other words, why do they let that stress them out?

518
00:26:31.559 --> 00:26:34.880
<v Speaker 5>If they think the whole company is screwed up? Hey, Tom,

519
00:26:34.960 --> 00:26:36.319
<v Speaker 5>why do they really lose?

520
00:26:36.599 --> 00:26:36.799
<v Speaker 2>Yes?

521
00:26:37.200 --> 00:26:39.759
<v Speaker 13>Can I tell you something very sad that you're going

522
00:26:39.839 --> 00:26:47.359
<v Speaker 13>to freak out about? So when Adam was at his

523
00:26:47.799 --> 00:26:54.000
<v Speaker 13>last job and had to interview people in that generation,

524
00:26:55.559 --> 00:27:00.160
<v Speaker 13>they bought their parents to negotiate their soar.

525
00:27:00.319 --> 00:27:03.200
<v Speaker 6>Oh, come on, come on, I.

526
00:27:03.039 --> 00:27:06.480
<v Speaker 13>Told you you're not gonna like it. But that's what happened.

527
00:27:06.599 --> 00:27:07.039
<v Speaker 1>I did.

528
00:27:08.079 --> 00:27:11.559
<v Speaker 7>I did have a family friend who the parent was

529
00:27:11.640 --> 00:27:15.279
<v Speaker 7>upset about something that happened with the grown son.

530
00:27:15.640 --> 00:27:17.839
<v Speaker 6>And he was in his late twenties.

531
00:27:18.160 --> 00:27:21.920
<v Speaker 7>And she asked me if she should call the workplace,

532
00:27:22.519 --> 00:27:25.400
<v Speaker 7>and I said, hell to the No.

533
00:27:25.880 --> 00:27:28.400
<v Speaker 6>I mean, how mortifying for the no. I mean I

534
00:27:28.440 --> 00:27:29.160
<v Speaker 6>can't believe it.

535
00:27:29.200 --> 00:27:33.640
<v Speaker 13>No, no, I can't believe this was at a job interview.

536
00:27:35.240 --> 00:27:39.640
<v Speaker 5>Oh yeah, they actually brought you. So what did they say?

537
00:27:38.960 --> 00:27:40.599
<v Speaker 5>Here's my mom?

538
00:27:40.839 --> 00:27:44.640
<v Speaker 13>Yes, this is my mom. She's going to speak for me.

539
00:27:45.559 --> 00:27:51.200
<v Speaker 13>And that is how Adam had to traverse through that Meyer.

540
00:27:53.920 --> 00:27:57.920
<v Speaker 6>That is weird. Is this Adam Sap? No, that's my husband.

541
00:27:58.000 --> 00:28:00.960
<v Speaker 6>Oh by the way, oh Adam. By the way, speaking

542
00:28:01.000 --> 00:28:02.880
<v Speaker 6>of Adams, though, did you get our expert on?

543
00:28:04.720 --> 00:28:05.160
<v Speaker 13>Not yet?

544
00:28:05.279 --> 00:28:09.240
<v Speaker 6>Yeah? See, so now now I'm believing you're fifty four.

545
00:28:09.519 --> 00:28:11.759
<v Speaker 6>I'm believing that. Oh my god? What is this with

546
00:28:11.839 --> 00:28:12.559
<v Speaker 6>the lapse here?

547
00:28:12.839 --> 00:28:14.440
<v Speaker 5>How many times have I been telling you I want

548
00:28:14.480 --> 00:28:15.359
<v Speaker 5>to get our expert on?

549
00:28:15.799 --> 00:28:16.240
<v Speaker 6>Anyway?

550
00:28:16.799 --> 00:28:20.400
<v Speaker 5>We have more coming up? Can someone shed light? In fact,

551
00:28:20.559 --> 00:28:23.839
<v Speaker 5>I'd love to talk to one of you brats. I

552
00:28:24.200 --> 00:28:28.079
<v Speaker 5>excuse me, I'm sorry, young adults from twenty one to

553
00:28:28.119 --> 00:28:31.240
<v Speaker 5>twenty eight. No, on a serious note, why do you

554
00:28:31.319 --> 00:28:35.759
<v Speaker 5>waste the energy worrying about your company and how efficiency

555
00:28:35.799 --> 00:28:38.960
<v Speaker 5>it is or how the boss is doing or how

556
00:28:39.039 --> 00:28:40.079
<v Speaker 5>you can improve things.

557
00:28:40.960 --> 00:28:41.720
<v Speaker 6>It's a bad thing.

558
00:28:43.119 --> 00:28:47.640
<v Speaker 14>What Mark, she's in that age range.

559
00:28:47.920 --> 00:28:50.880
<v Speaker 6>Yeah. But Addie. Yeah, but Mark. The one thing about

560
00:28:50.920 --> 00:28:53.200
<v Speaker 6>Addie is she doesn't let that get her down. She

561
00:28:53.359 --> 00:28:55.440
<v Speaker 6>works within she works within her.

562
00:28:55.599 --> 00:28:58.680
<v Speaker 14>Why are you assuming everybody from those ages is like that?

563
00:28:59.119 --> 00:28:59.519
<v Speaker 2>Jesus?

564
00:29:00.319 --> 00:29:03.000
<v Speaker 6>Now did I? I don't believe I use the word everyone.

565
00:29:03.160 --> 00:29:06.160
<v Speaker 5>No, there is no I said, I said, I talked

566
00:29:06.160 --> 00:29:09.039
<v Speaker 5>to a bunch of people and agreed with the surveys,

567
00:29:09.400 --> 00:29:12.680
<v Speaker 5>and the survey said a lot of people who.

568
00:29:12.519 --> 00:29:16.599
<v Speaker 6>Are twenty one to twenty eight are they're.

569
00:29:16.599 --> 00:29:20.319
<v Speaker 5>They're preoccupied with how bad the company is, or how

570
00:29:20.519 --> 00:29:21.759
<v Speaker 5>how they're doing things.

571
00:29:21.519 --> 00:29:24.640
<v Speaker 6>Wrong, and how they're Miles Jesus changing. He loves a

572
00:29:24.720 --> 00:29:28.200
<v Speaker 6>company you work, No, because he's Miles. Miles loves it.

573
00:29:28.400 --> 00:29:30.759
<v Speaker 5>But but one thing I know about Miles he's made

574
00:29:30.799 --> 00:29:34.680
<v Speaker 5>suggestions on improvements, not in a way that he's bitching

575
00:29:34.759 --> 00:29:37.920
<v Speaker 5>about it, but improvements, I mean, of course, and that

576
00:29:38.119 --> 00:29:41.279
<v Speaker 5>that obviously because you know with Mark and Seue's DNA,

577
00:29:41.799 --> 00:29:43.640
<v Speaker 5>you would you would expect it, and.

578
00:29:43.640 --> 00:29:44.519
<v Speaker 6>The same with Addie.

579
00:29:44.640 --> 00:29:46.400
<v Speaker 5>I'd love to talk to them, though, Mark, if you

580
00:29:46.400 --> 00:29:48.319
<v Speaker 5>could get either one of them, I'd love to talk

581
00:29:48.359 --> 00:29:48.640
<v Speaker 5>to him.

582
00:29:48.680 --> 00:29:50.799
<v Speaker 14>And I also have a tech Unfortunately, one who is

583
00:29:50.839 --> 00:29:53.319
<v Speaker 14>in law school right now, and one's running a Walmart,

584
00:29:53.480 --> 00:29:56.119
<v Speaker 14>so I doubt they could come on during the day.

585
00:29:56.200 --> 00:29:56.799
<v Speaker 14>You know what I mean?

586
00:29:57.359 --> 00:30:00.240
<v Speaker 5>Now, Now, I have a twenty eight year old who

587
00:30:00.359 --> 00:30:01.440
<v Speaker 5>just texted me, W.

588
00:30:01.480 --> 00:30:01.960
<v Speaker 2>Did you see?

589
00:30:01.960 --> 00:30:02.119
<v Speaker 12>How?

590
00:30:02.279 --> 00:30:02.799
<v Speaker 6>Did you see?

591
00:30:02.799 --> 00:30:02.960
<v Speaker 12>How?

592
00:30:03.000 --> 00:30:05.039
<v Speaker 14>I bragged about him? All in one sentence.

593
00:30:05.200 --> 00:30:08.680
<v Speaker 5>I know, and I think, Mark, you know what when

594
00:30:08.759 --> 00:30:11.240
<v Speaker 5>you when you can brag brag? I mean, what the hell?

595
00:30:11.279 --> 00:30:13.839
<v Speaker 5>You have a lot to brag about. We have more

596
00:30:13.880 --> 00:30:20.240
<v Speaker 5>coming up on the Troubleshare Show. Go with a sure

597
00:30:20.319 --> 00:30:23.440
<v Speaker 5>thing Denver's Best roofer Excel Roofing dot com.

598
00:30:23.480 --> 00:30:25.519
<v Speaker 6>You don't pay a cent until you're content.

599
00:30:28.880 --> 00:30:32.440
<v Speaker 5>Time for an insurance checkup free no obligation comparison call

600
00:30:32.519 --> 00:30:35.839
<v Speaker 5>Compass Insurance paying too much your coverage at dozens of

601
00:30:35.880 --> 00:30:38.839
<v Speaker 5>insurance companies find out now three all three seven seven

602
00:30:38.839 --> 00:30:41.599
<v Speaker 5>to one help. You'll think you're his only customer when

603
00:30:41.640 --> 00:30:44.119
<v Speaker 5>you choose Frank durand the real estate Man dot com

604
00:30:44.160 --> 00:30:47.279
<v Speaker 5>to list your home with Remax Alliance three all three

605
00:30:47.359 --> 00:30:55.519
<v Speaker 5>nine two zero sixteen twenty two. Hi, I'm told that

606
00:30:55.599 --> 00:30:58.000
<v Speaker 5>we are getting the expert on, but I want to

607
00:30:58.039 --> 00:31:00.799
<v Speaker 5>go to this twenty eight year old guy who texted me,

608
00:31:01.559 --> 00:31:03.720
<v Speaker 5>and well, I assume it's a guy.

609
00:31:03.839 --> 00:31:05.519
<v Speaker 6>Maybe I'm wrong, but anyway.

610
00:31:05.160 --> 00:31:08.240
<v Speaker 5>It says, Tom, I'm twenty eight years young, and I

611
00:31:08.240 --> 00:31:12.519
<v Speaker 5>can tell you this older generation is the worst people.

612
00:31:13.119 --> 00:31:15.279
<v Speaker 5>First of all, it's just say, are the worst people,

613
00:31:15.400 --> 00:31:19.680
<v Speaker 5>sir and awesome? Anyway, are the worst people to deal

614
00:31:19.720 --> 00:31:24.400
<v Speaker 5>with fifty years old and older, especially the ones with

615
00:31:24.559 --> 00:31:28.440
<v Speaker 5>family wealth like Mommy and Daddy money, okay, who've taken

616
00:31:28.440 --> 00:31:29.240
<v Speaker 5>over the company.

617
00:31:29.440 --> 00:31:30.680
<v Speaker 6>I can probably see that.

618
00:31:30.759 --> 00:31:34.880
<v Speaker 5>And it says I've been working forty plus hours since

619
00:31:34.920 --> 00:31:37.880
<v Speaker 5>I was out of college and I only know a

620
00:31:37.920 --> 00:31:39.200
<v Speaker 5>handful of people like me.

621
00:31:39.680 --> 00:31:42.440
<v Speaker 6>Okay, but you didn't tell me what's wrong.

622
00:31:43.119 --> 00:31:45.920
<v Speaker 5>What is actually wrong with the people who are fifty

623
00:31:46.000 --> 00:31:50.000
<v Speaker 5>years and older who run the company, especially for Mommy

624
00:31:50.039 --> 00:31:50.519
<v Speaker 5>and Daddy.

625
00:31:51.160 --> 00:31:54.720
<v Speaker 6>I don't know exactly. I mean you said, yes, you

626
00:31:54.799 --> 00:31:57.440
<v Speaker 6>know the worst people to deal with, but in what way?

627
00:31:57.759 --> 00:31:57.960
<v Speaker 12>Now?

628
00:31:58.039 --> 00:32:03.599
<v Speaker 5>I will admit there is nothing worse than unearned money.

629
00:32:03.839 --> 00:32:05.480
<v Speaker 6>I mean, you want to talk about jerks.

630
00:32:06.240 --> 00:32:10.279
<v Speaker 5>Old money makes jerks, but new money can make jerks too.

631
00:32:11.039 --> 00:32:13.680
<v Speaker 5>I knew a guy who won the lottery and became

632
00:32:13.720 --> 00:32:15.920
<v Speaker 5>a He didn't be excuse me. I was just gonna

633
00:32:15.920 --> 00:32:17.880
<v Speaker 5>say he'd became a complete a hole.

634
00:32:17.920 --> 00:32:19.640
<v Speaker 6>But he didn't. He didn't.

635
00:32:19.839 --> 00:32:25.039
<v Speaker 5>He was always that money is an amplifier. Yes, it

636
00:32:25.160 --> 00:32:30.119
<v Speaker 5>really is an amplifier of what you are. If you're

637
00:32:30.160 --> 00:32:33.759
<v Speaker 5>a good person and you're magnanimous and all of that,

638
00:32:34.359 --> 00:32:38.960
<v Speaker 5>most likely you're going to stay the same. Do you

639
00:32:39.039 --> 00:32:42.440
<v Speaker 5>think money actually changes the root of a person?

640
00:32:42.880 --> 00:32:43.480
<v Speaker 6>Do you, Mark?

641
00:32:44.400 --> 00:32:49.880
<v Speaker 5>Do you think I mean somebody would of course you do, Okay,

642
00:32:49.960 --> 00:32:51.920
<v Speaker 5>in what way?

643
00:32:51.079 --> 00:32:52.480
<v Speaker 6>In what way?

644
00:32:52.799 --> 00:32:54.319
<v Speaker 14>It's different for every person.

645
00:32:55.680 --> 00:32:58.279
<v Speaker 5>But do you think, like at their core, if someone

646
00:32:58.319 --> 00:33:01.799
<v Speaker 5>inherited let's say one hundred million, that they would literally

647
00:33:01.839 --> 00:33:04.319
<v Speaker 5>at their core change you think Do you think of

648
00:33:04.359 --> 00:33:07.279
<v Speaker 5>course they could become You think it could turn a

649
00:33:07.359 --> 00:33:09.880
<v Speaker 5>nice person into an idiot or a jerk or the

650
00:33:09.920 --> 00:33:10.640
<v Speaker 5>other way around.

651
00:33:10.839 --> 00:33:14.519
<v Speaker 6>Sure, I don't know. I just don't think so. Now,

652
00:33:14.519 --> 00:33:16.240
<v Speaker 6>one thing I do know, Mark, and you know this.

653
00:33:16.680 --> 00:33:20.200
<v Speaker 5>When I was at Channel four and later at Fox

654
00:33:20.240 --> 00:33:21.960
<v Speaker 5>thirty one, I did stories.

655
00:33:24.440 --> 00:33:26.599
<v Speaker 6>I've done stories about.

656
00:33:26.319 --> 00:33:30.319
<v Speaker 5>People who won the lottery, and there were so many

657
00:33:30.319 --> 00:33:33.920
<v Speaker 5>of them that were broke within two to three years

658
00:33:33.960 --> 00:33:37.160
<v Speaker 5>after winning the lottery, absolutely broke.

659
00:33:38.039 --> 00:33:39.920
<v Speaker 6>Is that unbelievable? Why?

660
00:33:40.200 --> 00:33:42.920
<v Speaker 5>Because money in and of itself doesn't make you wealthy,

661
00:33:43.039 --> 00:33:46.480
<v Speaker 5>wealth it does on paper, but then to sustain that

662
00:33:46.599 --> 00:33:48.759
<v Speaker 5>wealth unique knowledge and experience.

663
00:33:48.799 --> 00:33:50.759
<v Speaker 6>We got more coming up on the Troubleshooter Show.

664
00:33:53.440 --> 00:33:56.680
<v Speaker 5>Go with a sure Thing Denver's best roofer Excel Roofing

665
00:33:56.799 --> 00:33:57.359
<v Speaker 5>dot com.

666
00:33:57.400 --> 00:33:59.400
<v Speaker 6>You don't pay a cent until you're content.

667
00:34:01.000 --> 00:34:05.279
<v Speaker 5>Wave time for an insurance check up free, no obligation.

668
00:34:05.319 --> 00:34:09.119
<v Speaker 5>In comparison, call Compass Insurance. Pay too much your coverage

669
00:34:09.159 --> 00:34:11.800
<v Speaker 5>at dozens of insurance companies find out now three all

670
00:34:11.880 --> 00:34:14.800
<v Speaker 5>three seven seven one help. You'll think you're his only

671
00:34:14.880 --> 00:34:17.360
<v Speaker 5>customer when you choose Frank durand the real estate Man

672
00:34:17.400 --> 00:34:20.800
<v Speaker 5>dot com to list your home with Remax Alliance three

673
00:34:20.880 --> 00:34:22.920
<v Speaker 5>all three nine two zero sixteen twenty two.

674
00:34:23.679 --> 00:34:33.679
<v Speaker 1>Yeah, rit tough you need so you don't have.

675
00:34:35.920 --> 00:34:38.320
<v Speaker 2>Come run ins as can.

676
00:34:39.599 --> 00:34:40.920
<v Speaker 3>Shooter's gonna help.

677
00:34:41.199 --> 00:34:45.800
<v Speaker 4>Come man, This is the Troubleshooter Show.

678
00:34:45.880 --> 00:34:50.960
<v Speaker 5>Now Tom Martino, Hi, Tom Martino here three O three

679
00:34:51.000 --> 00:34:53.440
<v Speaker 5>seven one three talk seven one.

680
00:34:53.320 --> 00:34:56.000
<v Speaker 6>Three eight two five five Welcome.

681
00:34:56.320 --> 00:34:59.119
<v Speaker 5>We're here to help you solve problems, answer questions, take complains,

682
00:34:59.159 --> 00:35:00.719
<v Speaker 5>you know, like like the I like to say this,

683
00:35:01.320 --> 00:35:03.679
<v Speaker 5>the things that tick you off, the things that make

684
00:35:03.760 --> 00:35:08.159
<v Speaker 5>you tick. We have some questions about a phone. Who

685
00:35:08.199 --> 00:35:13.000
<v Speaker 5>should I take first. Did you say, Shannon, should I

686
00:35:13.039 --> 00:35:18.320
<v Speaker 5>take a Peggy? Okay, Peggy, what's going on with you?

687
00:35:18.360 --> 00:35:20.079
<v Speaker 6>Peggy? Welcome anybody with.

688
00:35:20.039 --> 00:35:22.719
<v Speaker 5>A problem question in Playton call three oh three seven

689
00:35:22.800 --> 00:35:24.840
<v Speaker 5>one three talk when we're in the studio seven one

690
00:35:24.840 --> 00:35:25.840
<v Speaker 5>three eight two five five.

691
00:35:26.119 --> 00:35:28.519
<v Speaker 6>You can always call twenty four to seven.

692
00:35:28.960 --> 00:35:31.360
<v Speaker 5>Uh three oh three Martino three O three six two

693
00:35:31.440 --> 00:35:32.519
<v Speaker 5>seven eight four sixty six.

694
00:35:32.920 --> 00:35:35.079
<v Speaker 6>Peggy, what's going on with your home insurance?

695
00:35:36.880 --> 00:35:40.880
<v Speaker 18>Okay, it's been canceled. And I've been working on this

696
00:35:40.920 --> 00:35:42.760
<v Speaker 18>for a while and have learned that.

697
00:35:46.400 --> 00:35:47.159
<v Speaker 10>The governor of.

698
00:35:47.119 --> 00:35:51.639
<v Speaker 18>Colorado, I guess, has signed the law that if your

699
00:35:51.760 --> 00:35:56.360
<v Speaker 18>insurance is canceled for certain reason, then I'm not sure

700
00:35:56.360 --> 00:36:01.039
<v Speaker 18>if it's the state or if the state had contracts

701
00:36:01.079 --> 00:36:04.039
<v Speaker 18>with insurance companies to ensure people like me.

702
00:36:04.440 --> 00:36:07.039
<v Speaker 14>Yeah, there's a state back point. If we get Brian Burg.

703
00:36:10.719 --> 00:36:11.599
<v Speaker 6>Do we have Brian on?

704
00:36:12.599 --> 00:36:14.440
<v Speaker 14>No, we need to get him on about this. So

705
00:36:14.559 --> 00:36:15.840
<v Speaker 14>it's something it's pretty new.

706
00:36:17.039 --> 00:36:18.400
<v Speaker 6>It is pretty damn new.

707
00:36:18.480 --> 00:36:20.599
<v Speaker 5>In fact, I just read about it over the weekend.

708
00:36:20.960 --> 00:36:24.320
<v Speaker 5>What it is, it's the right to be insured. And

709
00:36:24.400 --> 00:36:31.360
<v Speaker 5>what they're doing is there somehow making a pooled insurance coverage.

710
00:36:31.440 --> 00:36:32.199
<v Speaker 6>It's very.

711
00:36:33.519 --> 00:36:36.679
<v Speaker 14>And there's limits. It's kind of crazy.

712
00:36:37.000 --> 00:36:40.840
<v Speaker 5>It's all a suv, no replacement, and it's all just

713
00:36:41.119 --> 00:36:45.159
<v Speaker 5>very basic, you know, to cover really your lender and

714
00:36:45.199 --> 00:36:51.039
<v Speaker 5>your necessities. And you know why because Colorado and California

715
00:36:51.119 --> 00:36:55.880
<v Speaker 5>both have been having extraordinary losses and as a result,

716
00:36:57.239 --> 00:36:59.239
<v Speaker 5>a lot of a lot of people are.

717
00:36:59.079 --> 00:37:01.000
<v Speaker 6>Pulling out a lot of insurance companies.

718
00:37:01.760 --> 00:37:05.639
<v Speaker 5>So in order to do something about it, the governor

719
00:37:06.039 --> 00:37:08.599
<v Speaker 5>is trying to get this together. Mark, I don't believe it.

720
00:37:08.679 --> 00:37:10.199
<v Speaker 5>Did it go through yet?

721
00:37:10.480 --> 00:37:12.920
<v Speaker 14>And that's a Brian question. I just don't know.

722
00:37:14.519 --> 00:37:16.840
<v Speaker 6>Okay, I'll tell you what then.

723
00:37:17.880 --> 00:37:27.559
<v Speaker 5>Brian Burns. Brian is with us, Brian Burns Compass Insurance. Brian, Yeah,

724
00:37:27.599 --> 00:37:31.800
<v Speaker 5>what's going on with this state pool that we're hearing

725
00:37:31.840 --> 00:37:35.039
<v Speaker 5>about for people who are otherwise unensurable?

726
00:37:35.920 --> 00:37:38.880
<v Speaker 19>Yeah, it's the Colorado Fair Plan is what it's called.

727
00:37:40.000 --> 00:37:43.920
<v Speaker 19>And it's they haven't officially given a start date, but

728
00:37:44.000 --> 00:37:46.480
<v Speaker 19>it will be. It sounds like within the next month

729
00:37:46.760 --> 00:37:51.079
<v Speaker 19>probably you'll see it, Okay, live and actually knowing.

730
00:37:52.440 --> 00:37:54.639
<v Speaker 6>And it's called the Colorado.

731
00:37:55.199 --> 00:37:57.239
<v Speaker 19>Fair Fair Plan.

732
00:37:58.800 --> 00:38:00.679
<v Speaker 6>So what do you know about it?

733
00:38:01.280 --> 00:38:05.599
<v Speaker 19>I went through a whole training session about it. I

734
00:38:05.639 --> 00:38:08.559
<v Speaker 19>just learned to learn about it, so I went through it.

735
00:38:08.559 --> 00:38:12.320
<v Speaker 19>It is truly to your point of what you just called.

736
00:38:12.320 --> 00:38:16.119
<v Speaker 19>It is the accurate statement. It's of insurance of last resorts.

737
00:38:16.320 --> 00:38:20.079
<v Speaker 19>So you're not even eligible for it unless you've been

738
00:38:20.079 --> 00:38:24.000
<v Speaker 19>declined by all standard markets, which makes sense. But then

739
00:38:24.320 --> 00:38:27.719
<v Speaker 19>the extra step for Colorado is you have to have

740
00:38:28.079 --> 00:38:31.039
<v Speaker 19>a you have to be turned out from the excess

741
00:38:31.039 --> 00:38:34.280
<v Speaker 19>markets too. In other words, all these characters that are

742
00:38:34.320 --> 00:38:37.280
<v Speaker 19>non admitted, you have to be turned down from them

743
00:38:37.360 --> 00:38:45.480
<v Speaker 19>before going to the fair Plan. So hey, Brian, Yeah, yeah, yep.

744
00:38:45.599 --> 00:38:48.360
<v Speaker 6>Is it expensive and poor coverage in general?

745
00:38:48.599 --> 00:38:48.800
<v Speaker 12>Yeah?

746
00:38:48.920 --> 00:38:52.119
<v Speaker 14>Right, listen to this Tom right on their website, they

747
00:38:52.199 --> 00:38:56.519
<v Speaker 14>literally say this is Colorado Fairplan website dot com. So

748
00:38:56.920 --> 00:39:02.119
<v Speaker 14>fair Plan policies come with substantially higher premiums and offer

749
00:39:02.360 --> 00:39:06.639
<v Speaker 14>limited coverage. That's the worst advertising I've ever heard.

750
00:39:07.320 --> 00:39:08.960
<v Speaker 10>It is everything.

751
00:39:08.559 --> 00:39:13.079
<v Speaker 19>Come as actual cash value to structure everything. There's no

752
00:39:13.159 --> 00:39:15.719
<v Speaker 19>other option to it. You can't get replacement costs. It's

753
00:39:15.800 --> 00:39:19.400
<v Speaker 19>named perils. There's no liability on the policy. You have

754
00:39:19.440 --> 00:39:22.639
<v Speaker 19>to go try to get liability elsewhere. It is as

755
00:39:22.760 --> 00:39:26.280
<v Speaker 19>basic as you can get. Maximum coverage is seven hundred

756
00:39:26.280 --> 00:39:29.159
<v Speaker 19>and fifty thousand dollars for personal lines. For like a

757
00:39:29.199 --> 00:39:32.639
<v Speaker 19>residential type policy, the most you can get is seven

758
00:39:32.719 --> 00:39:35.880
<v Speaker 19>hundred and fifty thousand and then well very limited coverage.

759
00:39:36.480 --> 00:39:41.119
<v Speaker 5>Brian, what are people doing that have homes more than that?

760
00:39:41.280 --> 00:39:41.519
<v Speaker 6>Now?

761
00:39:42.679 --> 00:39:45.360
<v Speaker 19>I will tell you right now, I have yet to

762
00:39:45.480 --> 00:39:50.119
<v Speaker 19>have been stumped and not able to find insurance through

763
00:39:50.119 --> 00:39:54.360
<v Speaker 19>the access market. That's my point. It's I haven't had

764
00:39:54.400 --> 00:39:56.800
<v Speaker 19>to go to fair because I haven't ever had a say.

765
00:39:56.679 --> 00:40:02.159
<v Speaker 5>Explain what the access market is. Explain what the excess market.

766
00:40:02.599 --> 00:40:06.800
<v Speaker 19>People would probably know an excess carrier being Lloyd's to London.

767
00:40:07.000 --> 00:40:10.599
<v Speaker 19>That's like the biggest one you probably have heard of.

768
00:40:11.639 --> 00:40:12.480
<v Speaker 12>So it is.

769
00:40:12.719 --> 00:40:16.360
<v Speaker 19>There are brokerages out there that only work with agents,

770
00:40:16.840 --> 00:40:21.320
<v Speaker 19>and they represent these carriers that are not admitted into

771
00:40:21.360 --> 00:40:23.840
<v Speaker 19>the State of Colorado, in other words, underneath the umbrella

772
00:40:24.000 --> 00:40:28.039
<v Speaker 19>the insurance commissioner, and so they can write their own forms,

773
00:40:28.599 --> 00:40:31.400
<v Speaker 19>they can have their own underwriting standards. They don't have

774
00:40:31.480 --> 00:40:34.320
<v Speaker 19>to file for rates through the State of Colorado, so

775
00:40:34.440 --> 00:40:38.320
<v Speaker 19>it gives them way more flexibility, and they can charge

776
00:40:39.159 --> 00:40:42.079
<v Speaker 19>appropriate premium for the risk at hand, and they can

777
00:40:42.119 --> 00:40:47.400
<v Speaker 19>do things like have large deductibles for fire, you know, losses.

778
00:40:47.880 --> 00:40:49.840
<v Speaker 19>They can do all sorts of stuff but it gets

779
00:40:49.840 --> 00:40:51.440
<v Speaker 19>it to where they can present a quote.

780
00:40:52.559 --> 00:40:56.199
<v Speaker 5>So if we made a list of states where it's

781
00:40:56.320 --> 00:41:01.559
<v Speaker 5>very difficult to get insurance and where insurers are lead, California,

782
00:41:01.719 --> 00:41:05.000
<v Speaker 5>Colorado are we are we like in the top.

783
00:41:06.519 --> 00:41:09.920
<v Speaker 19>We're in a it's really just certain areas of Colorado.

784
00:41:10.000 --> 00:41:15.239
<v Speaker 19>California it is number one by a landslide. But Colorado, Yes,

785
00:41:15.360 --> 00:41:19.840
<v Speaker 19>especially in the mountaine, you know, like the evergreens and

786
00:41:19.960 --> 00:41:23.480
<v Speaker 19>areas where people are building homes where you just it's

787
00:41:23.599 --> 00:41:26.519
<v Speaker 19>just a high risk area. You can't it's very difficult

788
00:41:26.519 --> 00:41:30.079
<v Speaker 19>to find insurance. So yeah, and Colorado has been a

789
00:41:30.199 --> 00:41:33.079
<v Speaker 19>very difficult state as far as trying to make money

790
00:41:33.079 --> 00:41:36.519
<v Speaker 19>from insurance companies. But that's more of the hail and

791
00:41:37.039 --> 00:41:39.960
<v Speaker 19>they're dealing with that. And so I do think Colorado

792
00:41:39.960 --> 00:41:43.039
<v Speaker 19>is going to come around as becoming more competitive for

793
00:41:43.320 --> 00:41:47.239
<v Speaker 19>insurance in the coming years. But right now, yeah, the

794
00:41:47.280 --> 00:41:49.559
<v Speaker 19>fire risk areas are going to be very difficult.

795
00:41:51.559 --> 00:41:54.039
<v Speaker 6>Okay, Now here's the deal.

796
00:41:54.840 --> 00:42:01.360
<v Speaker 5>When you have a problem getting insurance, what would the problem?

797
00:42:01.400 --> 00:42:04.559
<v Speaker 5>Why is there a problem? Let's talk about the individual.

798
00:42:04.599 --> 00:42:07.920
<v Speaker 5>In short, hers was canceled. Peggy, did they give you

799
00:42:08.000 --> 00:42:10.639
<v Speaker 5>a reason as to why you were canceled?

800
00:42:12.679 --> 00:42:15.079
<v Speaker 18>Oh no, they just mentioned the fact that I had

801
00:42:15.119 --> 00:42:17.199
<v Speaker 18>had three claims.

802
00:42:17.360 --> 00:42:21.760
<v Speaker 6>Well within the that's the reason, dear, that's the reason.

803
00:42:21.840 --> 00:42:22.360
<v Speaker 11>In the letter.

804
00:42:22.519 --> 00:42:24.440
<v Speaker 12>In the In the letter they said.

805
00:42:24.360 --> 00:42:26.719
<v Speaker 20>We don't have to tell you the reason why we're

806
00:42:26.760 --> 00:42:29.719
<v Speaker 20>doing this, but as you read through you figure it out.

807
00:42:29.960 --> 00:42:36.079
<v Speaker 19>Yeah, yeah, yeah, so Brian, the reason you're being non renewed,

808
00:42:36.159 --> 00:42:38.320
<v Speaker 19>not canceled un the sailing, Right, You're just that and

809
00:42:38.360 --> 00:42:42.039
<v Speaker 19>that's there. That is their ability, and they're right they can.

810
00:42:41.920 --> 00:42:49.920
<v Speaker 18>Non renew of course, of course, Yeah, I understand.

811
00:42:51.840 --> 00:42:55.880
<v Speaker 5>I was I was asking you just that, like like, basically,

812
00:42:56.239 --> 00:42:59.800
<v Speaker 5>they don't have to tell you, But so does that

813
00:42:59.840 --> 00:43:02.360
<v Speaker 5>mean they can cancel you for any reason, although it's

814
00:43:02.440 --> 00:43:04.639
<v Speaker 5>usually for excess claims, right.

815
00:43:05.119 --> 00:43:05.800
<v Speaker 21>Yeah, they can.

816
00:43:06.039 --> 00:43:08.719
<v Speaker 19>Yeah. Again, there's two different versions. I'm not trying to nitpick.

817
00:43:08.760 --> 00:43:09.960
<v Speaker 19>I just want to make sure they know that the

818
00:43:10.079 --> 00:43:14.800
<v Speaker 19>listeners know the difference canceled is being canceled is like midterm,

819
00:43:15.320 --> 00:43:17.440
<v Speaker 19>Like you're in the middle of the term and they

820
00:43:17.519 --> 00:43:21.519
<v Speaker 19>cancel your policy. There is very few reasons that they

821
00:43:21.559 --> 00:43:24.920
<v Speaker 19>can do that. The customers are very protected from that.

822
00:43:25.360 --> 00:43:29.639
<v Speaker 19>Not pay of course would be one, but non renewal

823
00:43:30.239 --> 00:43:32.079
<v Speaker 19>they can do that. They can choose to do that

824
00:43:32.199 --> 00:43:34.639
<v Speaker 19>for any reason or for no reason. Word we've chose.

825
00:43:34.719 --> 00:43:36.679
<v Speaker 6>Well, what did you say? What did you say? They're

826
00:43:36.719 --> 00:43:38.159
<v Speaker 6>protected against.

827
00:43:38.880 --> 00:43:41.880
<v Speaker 19>Canceling, like midterm canceling, like if you're in the middle

828
00:43:41.920 --> 00:43:43.960
<v Speaker 19>of a policy term, if you have a twelve month

829
00:43:44.039 --> 00:43:48.000
<v Speaker 19>policy term, it's very difficult for an insurance company build

830
00:43:48.039 --> 00:43:50.519
<v Speaker 19>to cancel you in the middle of your term. There

831
00:43:50.559 --> 00:43:52.639
<v Speaker 19>have to be a very I mean.

832
00:43:52.599 --> 00:43:55.159
<v Speaker 5>I never even knew that. I never even knew they

833
00:43:55.159 --> 00:43:58.079
<v Speaker 5>would do that. They actually will do that at times.

834
00:43:58.119 --> 00:43:59.800
<v Speaker 19>No pay is what I said. That would be the

835
00:43:59.840 --> 00:44:04.119
<v Speaker 19>most relevant reason. The other one is a substantial change

836
00:44:04.119 --> 00:44:08.239
<v Speaker 19>in risk. Let's say they find out that you have

837
00:44:08.360 --> 00:44:10.440
<v Speaker 19>started running out of your house and you didn't tell them, Well,

838
00:44:10.559 --> 00:44:13.800
<v Speaker 19>they could choose to cancel the policy, and they have

839
00:44:13.880 --> 00:44:16.519
<v Speaker 19>to notify you, you have to give you notice. But

840
00:44:16.599 --> 00:44:19.719
<v Speaker 19>if there's a substantial change in risk, they can choose

841
00:44:19.719 --> 00:44:22.840
<v Speaker 19>to send out a cancelation. That is very rare. My

842
00:44:22.960 --> 00:44:25.559
<v Speaker 19>point on her is she didn't get canceled, she got

843
00:44:25.599 --> 00:44:26.239
<v Speaker 19>non renewed.

844
00:44:26.360 --> 00:44:28.599
<v Speaker 16>And so I'm sorry, I.

845
00:44:30.800 --> 00:44:32.239
<v Speaker 6>Meant I meant non renewal.

846
00:44:32.320 --> 00:44:34.840
<v Speaker 5>I'm sorry I understood the wrong terminology.

847
00:44:34.960 --> 00:44:36.039
<v Speaker 9>Sorry about that, gotcha?

848
00:44:36.400 --> 00:44:40.199
<v Speaker 5>No, no, no, No, No, that's okay, Peg, But you're

849
00:44:40.239 --> 00:44:43.400
<v Speaker 5>bringing up a good topic and and it's happening all

850
00:44:43.440 --> 00:44:46.000
<v Speaker 5>over right now. What are some other bad states, Brian?

851
00:44:46.119 --> 00:44:49.360
<v Speaker 5>Around us? It would would it naturally be like Nebraska,

852
00:44:49.519 --> 00:44:51.320
<v Speaker 5>Kansas and all of that around US.

853
00:44:51.400 --> 00:44:54.800
<v Speaker 19>No, Texas is a very very difficult state.

854
00:44:55.280 --> 00:44:55.400
<v Speaker 12>Uh.

855
00:44:55.480 --> 00:44:58.320
<v Speaker 19>They just have the worst of all losses. It seems

856
00:44:58.360 --> 00:45:02.239
<v Speaker 19>like Florida, of course, has always been a disaster just

857
00:45:02.280 --> 00:45:08.639
<v Speaker 19>because of you know, propensity to hurricanes, and you know,

858
00:45:09.079 --> 00:45:12.679
<v Speaker 19>like Louisiana, especially further south in the New Orleans, that

859
00:45:12.719 --> 00:45:15.079
<v Speaker 19>kind of area is a very tough place. So you

860
00:45:15.119 --> 00:45:18.000
<v Speaker 19>can kind of picture in your head, where is it

861
00:45:18.079 --> 00:45:20.800
<v Speaker 19>the states that deal with you know, a lot of

862
00:45:20.880 --> 00:45:23.320
<v Speaker 19>catastrophe losses, those are the ones for her to get

863
00:45:23.360 --> 00:45:24.719
<v Speaker 19>insurance in all right.

864
00:45:25.079 --> 00:45:28.679
<v Speaker 5>So Brian is with Compass Insurance Group and they also

865
00:45:28.840 --> 00:45:32.159
<v Speaker 5>do free insurance checkups, which means you can call them

866
00:45:32.159 --> 00:45:34.679
<v Speaker 5>and they'll let you know if you're paying too much

867
00:45:34.840 --> 00:45:37.760
<v Speaker 5>for what they can get you, or if you're under

868
00:45:37.800 --> 00:45:41.239
<v Speaker 5>insured which could be dangerous, or maybe you're over insured.

869
00:45:41.280 --> 00:45:43.400
<v Speaker 5>You have insurance you don't need a lot of that

870
00:45:43.880 --> 00:45:45.559
<v Speaker 5>is done with the free insurance checkup.

871
00:45:45.719 --> 00:45:47.280
<v Speaker 6>The Insurance Healthcenter.

872
00:45:46.880 --> 00:45:58.760
<v Speaker 5>Dot Com three h three nine nine six nine. Go

873
00:45:58.880 --> 00:46:02.599
<v Speaker 5>with a sure thing versus best Roofer Excel Roofing dot com.

874
00:46:02.639 --> 00:46:04.679
<v Speaker 6>You don't pay a cent until you're content.

875
00:46:06.239 --> 00:46:10.519
<v Speaker 5>Wait time for an insurance check up free no obligation

876
00:46:10.639 --> 00:46:14.519
<v Speaker 5>comparison call Compass Insurance paying too much your coverage at

877
00:46:14.559 --> 00:46:17.320
<v Speaker 5>dozens of insurance companies find out now three oh three

878
00:46:17.440 --> 00:46:20.599
<v Speaker 5>seven seven one help. You'll think you're his only customer

879
00:46:20.599 --> 00:46:22.880
<v Speaker 5>when you choose Frank durand the real estate Man dot

880
00:46:22.920 --> 00:46:26.239
<v Speaker 5>com to list your home with Remax Alliance three oh

881
00:46:26.280 --> 00:46:32.159
<v Speaker 5>three nine two zero sixteen twenty two. Hi Tom Martino

882
00:46:32.280 --> 00:46:35.280
<v Speaker 5>here three O three seven one three Talk Seve one

883
00:46:35.280 --> 00:46:39.159
<v Speaker 5>three eight two five five Steve your question about home insurance?

884
00:46:39.199 --> 00:46:41.079
<v Speaker 6>What is it? Steve? Welcome to the show.

885
00:46:42.840 --> 00:46:46.760
<v Speaker 22>Well, we are also being in shade non renewaled here

886
00:46:46.800 --> 00:46:49.519
<v Speaker 22>in another month or two from travelers.

887
00:46:49.840 --> 00:46:50.039
<v Speaker 5>Is this?

888
00:46:50.119 --> 00:46:50.440
<v Speaker 12>See?

889
00:46:50.480 --> 00:46:51.440
<v Speaker 6>Is this Steve the painter?

890
00:46:52.519 --> 00:46:52.880
<v Speaker 23>Oh?

891
00:46:52.960 --> 00:46:54.239
<v Speaker 12>Tom, you didn't have to say that.

892
00:46:54.440 --> 00:46:55.400
<v Speaker 23>You didn't have to say that.

893
00:46:55.840 --> 00:46:56.519
<v Speaker 24>Yeah that's me.

894
00:46:58.119 --> 00:47:00.599
<v Speaker 5>Okay, So well, no, I wanted to say it because

895
00:47:00.639 --> 00:47:02.760
<v Speaker 5>I wanted to talk about your spring coming up.

896
00:47:02.719 --> 00:47:03.679
<v Speaker 6>And painting and all that.

897
00:47:03.800 --> 00:47:05.760
<v Speaker 5>Because I know I got you coming over to my place,

898
00:47:06.000 --> 00:47:08.239
<v Speaker 5>so talk about non renewal.

899
00:47:08.480 --> 00:47:10.559
<v Speaker 6>Did you have several claims? What happened?

900
00:47:11.400 --> 00:47:12.679
<v Speaker 19>No, No, we just moved in.

901
00:47:12.800 --> 00:47:15.599
<v Speaker 22>Huh, we just moved in here. We're the new house

902
00:47:15.639 --> 00:47:19.559
<v Speaker 22>at Elizabeth. We've been there maybe ten months. We redid

903
00:47:19.599 --> 00:47:21.639
<v Speaker 22>a bunch of remodel on the inside, so we had

904
00:47:21.639 --> 00:47:24.880
<v Speaker 22>debre outside and trash and things were just all cleaned up.

905
00:47:24.920 --> 00:47:27.920
<v Speaker 6>Now, Uh, they're all that has nothing to do with it.

906
00:47:28.840 --> 00:47:29.679
<v Speaker 12>Oh yeah it does.

907
00:47:30.159 --> 00:47:33.119
<v Speaker 22>Oh yeah, we they got a list of different things,

908
00:47:33.280 --> 00:47:35.880
<v Speaker 22>like we have a couple of dead limbs on the trees,

909
00:47:35.960 --> 00:47:38.079
<v Speaker 22>which they're not dead, they were.

910
00:47:37.920 --> 00:47:40.480
<v Speaker 6>Just they literally listed a bunch of stuff.

911
00:47:41.639 --> 00:47:45.960
<v Speaker 22>Yes, the fireplace, Uh, brick on the on the fireplace,

912
00:47:46.320 --> 00:47:48.519
<v Speaker 22>there was a couple of bricks up there there weren't

913
00:47:48.719 --> 00:47:50.679
<v Speaker 22>supposed to be up there. I climbed up there and

914
00:47:50.719 --> 00:47:54.239
<v Speaker 22>took them off. So it's fine, but they're still going

915
00:47:54.280 --> 00:47:55.440
<v Speaker 22>to non renewals.

916
00:47:55.800 --> 00:47:59.239
<v Speaker 9>Who was who was the carrier travelers?

917
00:48:01.280 --> 00:48:03.360
<v Speaker 6>And and are you going through compass?

918
00:48:04.719 --> 00:48:04.880
<v Speaker 12>Uh?

919
00:48:04.960 --> 00:48:07.639
<v Speaker 22>Yes, yeah, we've been with with Brian and that, and

920
00:48:08.039 --> 00:48:08.360
<v Speaker 22>you know.

921
00:48:08.440 --> 00:48:11.840
<v Speaker 23>It's just discouraging because you know, we just moved in.

922
00:48:12.320 --> 00:48:14.639
<v Speaker 22>We're going to redo the outside, there's going to there's

923
00:48:14.639 --> 00:48:16.960
<v Speaker 22>still a lot of work on the outside, which is coming.

924
00:48:17.039 --> 00:48:20.599
<v Speaker 23>I can't do everything at once, but it's.

925
00:48:20.360 --> 00:48:23.079
<v Speaker 22>It's that type of thing if we're they're just going

926
00:48:23.119 --> 00:48:25.079
<v Speaker 22>to non renewse and we tried to deal with them

927
00:48:25.119 --> 00:48:26.880
<v Speaker 22>and they don't want to deal with us, and so

928
00:48:27.039 --> 00:48:29.039
<v Speaker 22>now we're scrambling for another ensuranus.

929
00:48:29.760 --> 00:48:32.880
<v Speaker 6>But you didn't have a lot of claims? Did you?

930
00:48:32.920 --> 00:48:36.039
<v Speaker 12>None? Zero zero?

931
00:48:36.280 --> 00:48:37.679
<v Speaker 6>Did the house have claims?

932
00:48:37.679 --> 00:48:40.199
<v Speaker 5>Do you know like the previous owners, because I think

933
00:48:40.400 --> 00:48:42.599
<v Speaker 5>if the house is in an area that gets a

934
00:48:42.599 --> 00:48:43.760
<v Speaker 5>lot of claims for.

935
00:48:43.920 --> 00:48:47.079
<v Speaker 6>Hell or water or wind, that might do it too.

936
00:48:47.360 --> 00:48:48.800
<v Speaker 6>Do you know if the house has had a lot

937
00:48:48.840 --> 00:48:49.400
<v Speaker 6>of claims?

938
00:48:50.440 --> 00:48:54.039
<v Speaker 22>No, we talked to town Hall soundhoul Uh basically put

939
00:48:54.079 --> 00:48:56.679
<v Speaker 22>it as we don't know the claims.

940
00:48:56.719 --> 00:48:57.639
<v Speaker 12>But they put new.

941
00:48:57.519 --> 00:48:58.480
<v Speaker 23>Sighting on the house.

942
00:48:58.920 --> 00:49:00.800
<v Speaker 25>We went through and did a lot.

943
00:49:00.679 --> 00:49:03.039
<v Speaker 23>Of new electrical, new a lot of new plumbing.

944
00:49:03.480 --> 00:49:05.800
<v Speaker 22>It's a ninety year old well we thought it was.

945
00:49:05.719 --> 00:49:06.800
<v Speaker 21>A ninety year old house.

946
00:49:06.960 --> 00:49:09.400
<v Speaker 25>It could be closer to one hundred year old house.

947
00:49:09.880 --> 00:49:13.480
<v Speaker 22>So it has issues and we're addressing them one by

948
00:49:13.519 --> 00:49:16.519
<v Speaker 22>one and we keep telling the insurance company.

949
00:49:16.239 --> 00:49:17.159
<v Speaker 25>Yeah, we're dealing with.

950
00:49:17.079 --> 00:49:18.880
<v Speaker 22>This and we're fixing this up, and we're going do

951
00:49:18.960 --> 00:49:21.519
<v Speaker 22>that fixing this summer this spring. Can't do it during

952
00:49:21.519 --> 00:49:23.199
<v Speaker 22>the winter because the ground is frozen.

953
00:49:23.760 --> 00:49:25.760
<v Speaker 23>And they still again.

954
00:49:25.639 --> 00:49:28.000
<v Speaker 22>They just don't want to talk to us, like, no,

955
00:49:28.239 --> 00:49:30.039
<v Speaker 22>we don't want to talk to you. We're canceling you

956
00:49:30.079 --> 00:49:31.960
<v Speaker 22>and you find another insurance company.

957
00:49:32.480 --> 00:49:33.360
<v Speaker 23>Yeah, so that's where we.

958
00:49:33.800 --> 00:49:38.320
<v Speaker 5>Has Compass been able, Has Compass been able to find alternatives?

959
00:49:39.000 --> 00:49:41.840
<v Speaker 22>Yes, and they're looking. And the thing is between that

960
00:49:42.079 --> 00:49:44.400
<v Speaker 22>and yes, it is going to be quite a bit expensive,

961
00:49:45.039 --> 00:49:46.599
<v Speaker 22>and they're.

962
00:49:46.360 --> 00:49:47.239
<v Speaker 25>Willing to work with.

963
00:49:47.239 --> 00:49:51.400
<v Speaker 23>Us on some other insurance companies. But it's like, oh

964
00:49:51.440 --> 00:49:53.239
<v Speaker 23>my god, just.

965
00:49:53.239 --> 00:49:54.159
<v Speaker 22>To turn in the claim.

966
00:49:54.360 --> 00:49:55.920
<v Speaker 12>Yeah, you could have.

967
00:49:55.880 --> 00:49:59.039
<v Speaker 22>A ten thousand dollars, you know, money.

968
00:49:58.800 --> 00:49:59.880
<v Speaker 21>Up front in order to fix it.

969
00:50:00.639 --> 00:50:05.599
<v Speaker 6>No, I know. So listen, man, you you're star quality painting.

970
00:50:05.719 --> 00:50:06.239
<v Speaker 6>We love you.

971
00:50:06.679 --> 00:50:08.880
<v Speaker 5>What are you doing for people this spring? Let's do

972
00:50:09.079 --> 00:50:12.440
<v Speaker 5>Let's do a screaming deal, all right?

973
00:50:12.519 --> 00:50:13.440
<v Speaker 21>I talked to Tasha.

974
00:50:13.639 --> 00:50:18.199
<v Speaker 22>Sure, we're going to do a screaming deal. It's springtimes coming, guys.

975
00:50:18.639 --> 00:50:22.480
<v Speaker 22>So we're going to do like fifteen percent off any exterior,

976
00:50:22.519 --> 00:50:26.880
<v Speaker 22>full exteriors. And you know me, Tom, I'm a perfectionist twitterver.

977
00:50:26.920 --> 00:50:29.719
<v Speaker 5>And no, no, And when you say that, you're not

978
00:50:29.880 --> 00:50:33.159
<v Speaker 5>just you know, and I mean this sincerely. You're not

979
00:50:33.360 --> 00:50:36.239
<v Speaker 5>just upping the price to take fifteen percent off. It's

980
00:50:36.280 --> 00:50:38.880
<v Speaker 5>going to be a true fifteen percent discount. And you

981
00:50:38.920 --> 00:50:42.719
<v Speaker 5>guys are quality, and you're you're pretty damn inexpensive anyway

982
00:50:42.760 --> 00:50:45.840
<v Speaker 5>compared to others, and you do a great job, so

983
00:50:46.199 --> 00:50:51.360
<v Speaker 5>that's certainly worth it. Fifteen percent off any exterior job. Now,

984
00:50:52.320 --> 00:50:54.280
<v Speaker 5>is there a minimum on that exterior job?

985
00:50:55.480 --> 00:50:55.559
<v Speaker 12>No?

986
00:50:56.199 --> 00:50:58.119
<v Speaker 22>Like say Tom, you know to me, as long as

987
00:50:58.199 --> 00:51:01.159
<v Speaker 22>long as we're busy, I mean, we put it this wy,

988
00:51:01.159 --> 00:51:02.280
<v Speaker 22>I'll come out and paint a shit.

989
00:51:02.800 --> 00:51:05.719
<v Speaker 10>Yeah, it's whatever, this is busy, I just like to.

990
00:51:05.719 --> 00:51:07.840
<v Speaker 6>I'll just like, okay, give a number out.

991
00:51:08.119 --> 00:51:10.800
<v Speaker 5>Give a number out for Star Quality Painting on referralss

992
00:51:10.800 --> 00:51:13.519
<v Speaker 5>dot com. Fifteen percent off any exterior job.

993
00:51:13.559 --> 00:51:17.559
<v Speaker 22>Give a number, okay, office phone number three oh three

994
00:51:18.320 --> 00:51:22.039
<v Speaker 22>nine four eight eight seven six five.

995
00:51:23.800 --> 00:51:26.519
<v Speaker 5>Guys, if you're looking for good people, there's good people,

996
00:51:26.599 --> 00:51:30.400
<v Speaker 5>family owned and operated fifteen percent off Star Quality Painting

997
00:51:30.719 --> 00:51:33.800
<v Speaker 5>three oh three nine four eight eighty seven sixty five.

998
00:51:33.840 --> 00:51:38.559
<v Speaker 5>Thanks Steve. I got to move on now. And uh,

999
00:51:38.960 --> 00:51:42.079
<v Speaker 5>Jennifer has an issue with being fired. Jennifer, what's going on?

1000
00:51:44.079 --> 00:51:48.239
<v Speaker 26>Good morning? I was terminated this morning, and I was

1001
00:51:48.320 --> 00:51:52.840
<v Speaker 26>told the reasoning was that I had thirty five complaints

1002
00:51:52.920 --> 00:51:57.119
<v Speaker 26>against me in one month from customers stating that I

1003
00:51:57.239 --> 00:51:58.960
<v Speaker 26>was rude and disrespectful.

1004
00:51:59.400 --> 00:52:02.320
<v Speaker 6>But today, my god, this.

1005
00:52:04.519 --> 00:52:09.119
<v Speaker 5>Is the first My goodness, Now, what position.

1006
00:52:08.840 --> 00:52:09.280
<v Speaker 6>Did you have?

1007
00:52:11.000 --> 00:52:13.719
<v Speaker 26>I was a utility clerk. I live in Wolsenburg.

1008
00:52:15.360 --> 00:52:17.760
<v Speaker 6>And now what does that mean? A utility clerk?

1009
00:52:19.079 --> 00:52:22.039
<v Speaker 26>I took the water and the gas payments?

1010
00:52:23.719 --> 00:52:28.840
<v Speaker 5>And wait a minute, they said, thirty five thirty five complaints?

1011
00:52:29.000 --> 00:52:31.280
<v Speaker 5>Are these people that walk in or are these people

1012
00:52:31.280 --> 00:52:31.960
<v Speaker 5>that called in?

1013
00:52:32.079 --> 00:52:32.280
<v Speaker 2>Or what?

1014
00:52:33.880 --> 00:52:34.239
<v Speaker 9>Uh?

1015
00:52:34.360 --> 00:52:37.440
<v Speaker 26>The manager said that they were customers. They had called

1016
00:52:37.519 --> 00:52:40.280
<v Speaker 26>him for wow, one month?

1017
00:52:41.039 --> 00:52:46.440
<v Speaker 6>What would assume you want a lot of complaints? So

1018
00:52:46.719 --> 00:52:49.880
<v Speaker 6>do you feel that you had some kind of right

1019
00:52:49.960 --> 00:52:50.679
<v Speaker 6>to be warned?

1020
00:52:52.360 --> 00:52:56.880
<v Speaker 26>Yes, sir, And what is now you first day I've

1021
00:52:56.880 --> 00:52:57.639
<v Speaker 26>ever heard of that.

1022
00:52:59.199 --> 00:53:01.480
<v Speaker 5>No, I know what you're saying, But what I want

1023
00:53:01.519 --> 00:53:06.400
<v Speaker 5>to know is this, what is the company policy on

1024
00:53:06.559 --> 00:53:09.280
<v Speaker 5>this kind of thing? Because that's the only thing that matters.

1025
00:53:09.719 --> 00:53:12.440
<v Speaker 5>There is no law that says they have to warn you.

1026
00:53:12.440 --> 00:53:20.840
<v Speaker 5>You understand that, so as far as the job goes,

1027
00:53:21.360 --> 00:53:26.719
<v Speaker 5>there's nothing you can argue about and say, you know,

1028
00:53:26.920 --> 00:53:28.880
<v Speaker 5>you didn't do this right. You didn't do that right

1029
00:53:29.239 --> 00:53:34.199
<v Speaker 5>unless they're violating their own company policy.

1030
00:53:34.960 --> 00:53:38.039
<v Speaker 26>I wasn't even allowed to get my personal belongings and

1031
00:53:38.119 --> 00:53:40.800
<v Speaker 26>take them with me. They told me they would get

1032
00:53:40.800 --> 00:53:44.440
<v Speaker 26>those to me at a different time. I was escorted

1033
00:53:44.480 --> 00:53:46.440
<v Speaker 26>out of the building by a police officer.

1034
00:53:48.199 --> 00:53:52.559
<v Speaker 5>Wow, man, they have a jones for you here, Jennifer.

1035
00:53:52.679 --> 00:53:54.440
<v Speaker 5>I don't know why.

1036
00:53:55.360 --> 00:53:58.360
<v Speaker 14>I mean, there probably them to add to the thirty

1037
00:53:58.400 --> 00:54:00.400
<v Speaker 14>five complaints.

1038
00:54:01.480 --> 00:54:07.599
<v Speaker 5>I'm sorry, Yeah, that is excessive. Do you think they

1039
00:54:07.679 --> 00:54:11.519
<v Speaker 5>made it up the complaints? Huh?

1040
00:54:12.960 --> 00:54:18.920
<v Speaker 26>I think so because I'm visually I'm visually handicapped, and

1041
00:54:19.000 --> 00:54:22.760
<v Speaker 26>I had special computer software on my desk that helped

1042
00:54:22.800 --> 00:54:25.440
<v Speaker 26>me to see.

1043
00:54:24.639 --> 00:54:27.199
<v Speaker 6>I was And what well, then why would they make

1044
00:54:27.280 --> 00:54:29.679
<v Speaker 6>up service? I don't get it. I don't get it.

1045
00:54:29.920 --> 00:54:31.840
<v Speaker 5>What does that have to do with them making up

1046
00:54:31.880 --> 00:54:33.199
<v Speaker 5>complaints against.

1047
00:54:32.800 --> 00:54:35.840
<v Speaker 26>You so they couldn't let me go for my handicap?

1048
00:54:39.119 --> 00:54:41.119
<v Speaker 6>How long, a man, that's the real reason?

1049
00:54:42.000 --> 00:54:42.679
<v Speaker 9>Three years?

1050
00:54:42.800 --> 00:54:45.519
<v Speaker 6>Ten months? I think? Wait? How long? Three years?

1051
00:54:46.800 --> 00:54:50.559
<v Speaker 26>Yes, sir, I started as I volunteered first, I volunteered

1052
00:54:50.599 --> 00:54:51.719
<v Speaker 26>for a whole entire year.

1053
00:54:51.760 --> 00:54:55.280
<v Speaker 5>Could they say thirty five complaints? Thirty five complaints?

1054
00:54:55.280 --> 00:54:55.920
<v Speaker 6>And how long?

1055
00:54:56.599 --> 00:54:58.119
<v Speaker 26>And one month?

1056
00:55:03.679 --> 00:55:08.960
<v Speaker 5>And you've been there for three years, yes, sir, like

1057
00:55:09.000 --> 00:55:11.119
<v Speaker 5>I said, I, and you never had another problem?

1058
00:55:12.599 --> 00:55:17.320
<v Speaker 26>Nope. And I've even had to Did they give an example?

1059
00:55:19.199 --> 00:55:19.519
<v Speaker 9>Nope.

1060
00:55:20.119 --> 00:55:24.880
<v Speaker 26>I didn't even get any documentation they handed I don't

1061
00:55:24.880 --> 00:55:28.800
<v Speaker 26>think they have to. And they handed me my last

1062
00:55:28.880 --> 00:55:31.199
<v Speaker 26>check and escorted me out the door. I was only

1063
00:55:31.239 --> 00:55:33.599
<v Speaker 26>allowed to get my coat and my purse. I couldn't

1064
00:55:33.639 --> 00:55:34.440
<v Speaker 26>have anything else.

1065
00:55:34.920 --> 00:55:40.320
<v Speaker 5>Are you eligible for un Are you eligible for unemployment?

1066
00:55:41.960 --> 00:55:43.480
<v Speaker 26>I don't know the answer to that.

1067
00:55:44.000 --> 00:55:47.239
<v Speaker 6>Of course I don't either been fired. I don't know.

1068
00:55:48.639 --> 00:55:51.119
<v Speaker 5>When you're fired for cause, though, I don't think you

1069
00:55:51.199 --> 00:55:52.000
<v Speaker 5>are eligible.

1070
00:55:52.280 --> 00:55:55.239
<v Speaker 14>Oh my god, you can. She's definitely eligible.

1071
00:55:55.519 --> 00:55:56.840
<v Speaker 6>She can get unemployment.

1072
00:55:56.960 --> 00:56:00.679
<v Speaker 14>Why Mark, Well, because it's Colorado. I mean they handed

1073
00:56:00.719 --> 00:56:01.880
<v Speaker 14>out like pez candy.

1074
00:56:02.719 --> 00:56:06.400
<v Speaker 6>Oh no, that I agree with. But technically this is

1075
00:56:06.960 --> 00:56:08.039
<v Speaker 6>fired for cause.

1076
00:56:08.320 --> 00:56:10.440
<v Speaker 14>It doesn't matter. If she was fired for cause, she'll

1077
00:56:10.480 --> 00:56:13.440
<v Speaker 14>still get unemployment. Now she walked out, that would be

1078
00:56:13.440 --> 00:56:14.239
<v Speaker 14>a different story.

1079
00:56:15.760 --> 00:56:20.440
<v Speaker 26>No, I was escorted out the door. I was called

1080
00:56:20.480 --> 00:56:23.000
<v Speaker 26>into the conference room by the city adminsison.

1081
00:56:23.079 --> 00:56:26.119
<v Speaker 14>We had a curiosity, and be honest, I realized you

1082
00:56:26.159 --> 00:56:31.320
<v Speaker 14>weren't rude, But if why would people think you were rude?

1083
00:56:31.440 --> 00:56:32.519
<v Speaker 14>I mean over the phone.

1084
00:56:32.599 --> 00:56:37.559
<v Speaker 6>Just would there be thirty five complaints? Man, that's a lot.

1085
00:56:37.800 --> 00:56:41.920
<v Speaker 26>I've had customers. I've had customers literally tell me how

1086
00:56:41.960 --> 00:56:45.719
<v Speaker 26>pleasant I was, how much time I took to sit

1087
00:56:45.800 --> 00:56:48.440
<v Speaker 26>on the phone with them and explain their utility built

1088
00:56:48.840 --> 00:56:52.239
<v Speaker 26>line by line. And I've had customers that would come

1089
00:56:52.239 --> 00:56:55.360
<v Speaker 26>in to pay their utility bill and wouldn't let anybody

1090
00:56:55.360 --> 00:56:56.280
<v Speaker 26>else wait on them.

1091
00:56:56.119 --> 00:57:03.480
<v Speaker 6>But me, I just don't. I don't believe that they

1092
00:57:03.480 --> 00:57:06.880
<v Speaker 6>would make it up. I just am I naive. I

1093
00:57:06.960 --> 00:57:13.280
<v Speaker 6>just don't think they would. I don't know tyty five complaints.

1094
00:57:13.519 --> 00:57:16.880
<v Speaker 27>Nobody gets thirty five complaints in one month after they've

1095
00:57:16.880 --> 00:57:18.519
<v Speaker 27>been doing a job for that long.

1096
00:57:19.119 --> 00:57:21.480
<v Speaker 6>I have a question just come up.

1097
00:57:21.519 --> 00:57:24.320
<v Speaker 5>So what are you saying, Doc, Well, are you saying

1098
00:57:24.320 --> 00:57:25.280
<v Speaker 5>they did make it up?

1099
00:57:25.360 --> 00:57:31.679
<v Speaker 6>Trying to get around the ADA? That's possible, okay.

1100
00:57:31.920 --> 00:57:35.719
<v Speaker 27>I mean there's all sorts of restrictions and complications when

1101
00:57:35.760 --> 00:57:38.960
<v Speaker 27>you're dealing with somebody who has a disability that that

1102
00:57:39.039 --> 00:57:42.119
<v Speaker 27>are protected by law, and so this is what their

1103
00:57:42.119 --> 00:57:43.079
<v Speaker 27>way to get around it.

1104
00:57:46.920 --> 00:57:49.559
<v Speaker 26>That's why I was Yeah, but this is the first

1105
00:57:49.559 --> 00:57:51.960
<v Speaker 26>time I've ever been fired, and I.

1106
00:57:51.920 --> 00:57:54.840
<v Speaker 6>Don't know when you say advice Here's what I want

1107
00:57:54.880 --> 00:57:57.159
<v Speaker 6>to know. Here's what I want to know.

1108
00:57:57.239 --> 00:58:01.119
<v Speaker 5>When you say advice, what kind of advice do you

1109
00:58:01.199 --> 00:58:03.119
<v Speaker 5>think we could have given you? Do you think you

1110
00:58:03.199 --> 00:58:05.519
<v Speaker 5>have some special rights to get your job back?

1111
00:58:07.159 --> 00:58:07.400
<v Speaker 12>Sure?

1112
00:58:07.679 --> 00:58:11.599
<v Speaker 26>Well I don't. I don't think I I don't know

1113
00:58:11.639 --> 00:58:15.199
<v Speaker 26>how to freeze it. Shouldn't I have been had a

1114
00:58:15.320 --> 00:58:17.480
<v Speaker 26>verbal warning or a written warning.

1115
00:58:17.840 --> 00:58:21.079
<v Speaker 6>I would have thought so. I would have required though

1116
00:58:21.519 --> 00:58:24.559
<v Speaker 6>it's not required. No, it's not required. Think of a.

1117
00:58:24.519 --> 00:58:28.280
<v Speaker 14>Big company, you know, a huge media company when they

1118
00:58:28.280 --> 00:58:31.800
<v Speaker 14>get rid of people across the board. Everybody's escorted out

1119
00:58:31.880 --> 00:58:35.519
<v Speaker 14>of the building. No one knows anything up front, so

1120
00:58:35.559 --> 00:58:38.239
<v Speaker 14>they don't go crazy. It's this is as normal as

1121
00:58:38.239 --> 00:58:38.719
<v Speaker 14>it gets.

1122
00:58:40.360 --> 00:58:42.800
<v Speaker 26>And I wasn't allowed to take any of my personal

1123
00:58:42.840 --> 00:58:43.760
<v Speaker 26>belongings with me.

1124
00:58:44.039 --> 00:58:47.480
<v Speaker 14>That's weird, Jennifer.

1125
00:58:47.519 --> 00:58:49.719
<v Speaker 28>What city agency are you working for?

1126
00:58:51.159 --> 00:58:56.000
<v Speaker 26>It was City of Wolsenburg and that's W A, L, S, E.

1127
00:58:55.880 --> 00:58:56.800
<v Speaker 29>N, B U R G.

1128
00:58:59.239 --> 00:59:01.840
<v Speaker 5>Yeah we're not as well that but thank you. What

1129
00:59:01.960 --> 00:59:03.519
<v Speaker 5>about what department?

1130
00:59:03.679 --> 00:59:03.880
<v Speaker 2>Was it?

1131
00:59:06.679 --> 00:59:07.320
<v Speaker 26>Utilities?

1132
00:59:10.000 --> 00:59:12.960
<v Speaker 5>So what kind of utilities does Wilsonburgh sell their employees?

1133
00:59:13.760 --> 00:59:19.480
<v Speaker 5>I mean, excuse me, their their their residents.

1134
00:59:17.440 --> 00:59:23.159
<v Speaker 26>Like like Denver, your water company and your guess company. Okay, okay,

1135
00:59:23.280 --> 00:59:25.280
<v Speaker 26>your furnace and things.

1136
00:59:26.079 --> 00:59:33.400
<v Speaker 5>Okay, okay, yeah, some municipalities do have franchises like that. Okay,

1137
00:59:33.760 --> 00:59:36.320
<v Speaker 5>do we have anyone we can check with unemployment law?

1138
00:59:36.639 --> 00:59:37.119
<v Speaker 6>I mean.

1139
00:59:38.639 --> 00:59:43.440
<v Speaker 5>You might have something with Americans with Disabilities Act. You

1140
00:59:43.519 --> 00:59:46.360
<v Speaker 5>may because you're suspecting.

1141
00:59:46.679 --> 00:59:47.280
<v Speaker 6>Do you know that?

1142
00:59:47.440 --> 00:59:51.199
<v Speaker 5>Listen to this one free of charge, you can put

1143
00:59:51.239 --> 00:59:55.559
<v Speaker 5>in a complaint. In fact, it's required that you put

1144
00:59:55.559 --> 00:59:59.920
<v Speaker 5>in a complaint before pursuing legal action with the Equal

1145
01:00:00.079 --> 01:00:09.480
<v Speaker 5>Opportunity Employment Commission, the EEOC Equal Employment Opportunity Commission. Okay,

1146
01:00:09.760 --> 01:00:14.119
<v Speaker 5>it's required. You're not allowed to bring a lawsuit unless

1147
01:00:14.159 --> 01:00:19.920
<v Speaker 5>you first go to EEOC. And EEOC basically says it

1148
01:00:20.000 --> 01:00:22.599
<v Speaker 5>looks bad or it looks good. In other words, it

1149
01:00:22.639 --> 01:00:24.880
<v Speaker 5>not looks good or bad. Here's what they say, we

1150
01:00:25.039 --> 01:00:27.679
<v Speaker 5>think you have an issue. You can go to court,

1151
01:00:28.400 --> 01:00:31.280
<v Speaker 5>or they'll say, we don't see any discrimination.

1152
01:00:31.719 --> 01:00:35.400
<v Speaker 6>Why don't you start there? Why don't you start there? Really,

1153
01:00:35.440 --> 01:00:36.199
<v Speaker 6>the worst.

1154
01:00:35.880 --> 01:00:38.440
<v Speaker 5>Thing that will happen is that they'll, you know, tell

1155
01:00:38.480 --> 01:00:41.800
<v Speaker 5>them you've been there three years and one month. In

1156
01:00:41.960 --> 01:00:45.480
<v Speaker 5>one month, they said you garnered thirty five complaints and

1157
01:00:45.599 --> 01:00:49.440
<v Speaker 5>immediately dismiss you and that you were never advised no

1158
01:00:49.559 --> 01:00:54.039
<v Speaker 5>employment evaluations, and that you suspect that they're trying to

1159
01:00:54.079 --> 01:00:58.320
<v Speaker 5>get around Americans with Disabilities Act because you're blind.

1160
01:01:00.440 --> 01:01:02.639
<v Speaker 6>Okay, that's what.

1161
01:01:02.920 --> 01:01:08.079
<v Speaker 5>So it's the Equal Opportunity, the Equal employment. It's EEOC.

1162
01:01:08.760 --> 01:01:10.960
<v Speaker 5>You can google it and find it anywhere. We have

1163
01:01:11.000 --> 01:01:13.400
<v Speaker 5>more coming up on the Troubleshooter Show three oh three

1164
01:01:13.559 --> 01:01:15.480
<v Speaker 5>seven to one three talk seven one three two five

1165
01:01:15.599 --> 01:01:20.000
<v Speaker 5>five CMG Financial for your next loan. They're doing mortgage loans,

1166
01:01:20.039 --> 01:01:23.159
<v Speaker 5>reverse loans, conventional loans, and the all in one loan,

1167
01:01:23.440 --> 01:01:26.840
<v Speaker 5>which of course is really spectacular. It's a thirty year

1168
01:01:26.880 --> 01:01:29.880
<v Speaker 5>line of credit and you're given credit for every dime

1169
01:01:29.920 --> 01:01:32.119
<v Speaker 5>you have in the bank against your average daily balance.

1170
01:01:32.440 --> 01:01:36.079
<v Speaker 6>Three oh three eight A two six six seventy nine.

1171
01:01:36.159 --> 01:01:43.719
<v Speaker 5>Ask for John Partner and lending dot com. Go with

1172
01:01:43.800 --> 01:01:47.360
<v Speaker 5>a sure thing Denver's Best roofer Excel Roofing dot com.

1173
01:01:47.400 --> 01:01:49.440
<v Speaker 6>You don't pay a cent until you're content.

1174
01:01:52.800 --> 01:01:56.000
<v Speaker 5>Time for an insurance check up free, no obligation in comparison,

1175
01:01:56.119 --> 01:01:59.599
<v Speaker 5>call Compass Insurance paying too much your coverage at dozens

1176
01:01:59.639 --> 01:02:02.000
<v Speaker 5>of entrer ands companies find out now three all three

1177
01:02:02.199 --> 01:02:04.760
<v Speaker 5>seven seven to one help You'll think you're his only

1178
01:02:04.880 --> 01:02:07.360
<v Speaker 5>customer when you choose Frank durand the real estate man

1179
01:02:07.400 --> 01:02:10.840
<v Speaker 5>dot com to list your home with Remax Alliance three

1180
01:02:10.840 --> 01:02:16.880
<v Speaker 5>all three nine two zero sixteen twenty two. Hi Tom

1181
01:02:16.920 --> 01:02:24.280
<v Speaker 5>Martine here, Jesse has a suggestion for Jennifer and unemployment.

1182
01:02:24.360 --> 01:02:28.760
<v Speaker 5>Jennifer said she was fired from Wallsenburg for having thirty

1183
01:02:28.800 --> 01:02:31.920
<v Speaker 5>five complaints in one month. She had been there three years,

1184
01:02:32.000 --> 01:02:35.280
<v Speaker 5>never had a complaint. She thinks they're firing her because

1185
01:02:35.320 --> 01:02:38.920
<v Speaker 5>she's blind. I don't know, Jesse, what's your suggestion?

1186
01:02:40.599 --> 01:02:45.519
<v Speaker 29>Yeah, Tom, thanks for taking this call. Sounds like Jennifer

1187
01:02:45.960 --> 01:02:51.400
<v Speaker 29>needs the assistance of an employment lawyer if she is.

1188
01:02:52.719 --> 01:02:56.199
<v Speaker 5>But what do you think was violated, Jessie? What do

1189
01:02:56.280 --> 01:02:57.360
<v Speaker 5>you think is going on?

1190
01:02:57.519 --> 01:03:01.880
<v Speaker 29>If she can prove that she was wrongfully terminated because

1191
01:03:03.480 --> 01:03:12.320
<v Speaker 29>of discrimination, she would fired based on protected characteristic like disability.

1192
01:03:13.559 --> 01:03:16.039
<v Speaker 29>If she doesn't know what you know, If she can't

1193
01:03:16.079 --> 01:03:18.719
<v Speaker 29>believe that there's thirty five people called in, I mean,

1194
01:03:18.800 --> 01:03:22.519
<v Speaker 29>she's in the best position to know. Did she piss

1195
01:03:22.559 --> 01:03:26.880
<v Speaker 29>off thirty five people this month? Or is this you know?

1196
01:03:26.960 --> 01:03:29.239
<v Speaker 29>I don't think any of us know the answer except

1197
01:03:29.239 --> 01:03:32.880
<v Speaker 29>for Jennifer, and so to say, oh, I can't believe

1198
01:03:32.920 --> 01:03:36.280
<v Speaker 29>Wolsenberg would fire her because because.

1199
01:03:36.079 --> 01:03:37.320
<v Speaker 11>You know it would make something up.

1200
01:03:37.360 --> 01:03:39.239
<v Speaker 23>I mean, we never know what anybody's going to do.

1201
01:03:39.519 --> 01:03:42.639
<v Speaker 29>So I have the name of a really good employment

1202
01:03:42.760 --> 01:03:44.480
<v Speaker 29>lawyer in the Denerals.

1203
01:03:44.800 --> 01:03:48.119
<v Speaker 5>By the way, we would love we would love the

1204
01:03:48.199 --> 01:03:50.400
<v Speaker 5>name of an employment attorney. And I'll tell you why

1205
01:03:50.440 --> 01:03:53.079
<v Speaker 5>we always have situations like this come up.

1206
01:03:53.960 --> 01:03:58.519
<v Speaker 29>Yeah, Now, she is a really high powered, very busy lawyer,

1207
01:03:58.760 --> 01:04:01.639
<v Speaker 29>so I'm not sure you should probably call her and

1208
01:04:01.679 --> 01:04:07.039
<v Speaker 29>see if she wants people referred to her, because I'm

1209
01:04:07.280 --> 01:04:09.559
<v Speaker 29>pretty sure she has more work than she can handle

1210
01:04:09.599 --> 01:04:12.320
<v Speaker 29>at the moment. But I'm happy to give you the number,

1211
01:04:12.639 --> 01:04:15.639
<v Speaker 29>the name and number, maybe offline, so not every she

1212
01:04:15.679 --> 01:04:20.480
<v Speaker 29>doesn't get flooded with calls to pass along to Jennifer.

1213
01:04:20.039 --> 01:04:24.320
<v Speaker 26>Because this gal is great and if she can't take the.

1214
01:04:24.280 --> 01:04:26.880
<v Speaker 29>Case, I'm sure she can. I hope she could recommend

1215
01:04:26.880 --> 01:04:30.079
<v Speaker 29>somebody else to Jennifer. I mean, Jennifer probably doesn't want

1216
01:04:30.119 --> 01:04:33.440
<v Speaker 29>to be reinstated because it would be a toxic work

1217
01:04:33.559 --> 01:04:36.000
<v Speaker 29>environment for her, but she might be able to get

1218
01:04:36.039 --> 01:04:42.039
<v Speaker 29>back pay damages, et cetera. So I think this.

1219
01:04:42.039 --> 01:04:47.079
<v Speaker 5>Scal is what just on the surface, What on the surface,

1220
01:04:47.719 --> 01:04:49.159
<v Speaker 5>what did it sound like to you?

1221
01:04:50.840 --> 01:04:54.719
<v Speaker 29>I believe that that. I mean, maybe maybe there was

1222
01:04:54.840 --> 01:04:58.800
<v Speaker 29>one complaint, maybe there was two, but thirty five, like

1223
01:04:58.880 --> 01:05:02.719
<v Speaker 29>Mark was saying, that's sounds that's a ridiculous number. And

1224
01:05:02.800 --> 01:05:06.199
<v Speaker 29>if Jennifer doesn't know what they're talking about, and I

1225
01:05:06.679 --> 01:05:11.400
<v Speaker 29>trust her, you know she knows herself. If she pissed

1226
01:05:11.400 --> 01:05:14.159
<v Speaker 29>off thirty five people this month, is she still on

1227
01:05:14.199 --> 01:05:16.679
<v Speaker 29>the line, by the way, Yeah, Oh fantastic.

1228
01:05:17.079 --> 01:05:19.159
<v Speaker 6>No, I don't, I don't. I don't believe she is.

1229
01:05:19.679 --> 01:05:22.840
<v Speaker 5>No, But thank you, Jesse, I appreciate it. Now you're

1230
01:05:22.840 --> 01:05:24.440
<v Speaker 5>going to give us the name of that attorney off

1231
01:05:24.440 --> 01:05:24.800
<v Speaker 5>the air.

1232
01:05:25.559 --> 01:05:26.199
<v Speaker 29>Yeah, I'd love to.

1233
01:05:27.840 --> 01:05:30.800
<v Speaker 5>Okay, Kelly, get the name of that attorney off the air.

1234
01:05:31.159 --> 01:05:34.000
<v Speaker 6>Three oh three seven one three A two five five. Okay.

1235
01:05:34.639 --> 01:05:38.960
<v Speaker 5>Now, Kelvin has a problem with he's been working with

1236
01:05:39.039 --> 01:05:41.679
<v Speaker 5>bo BO. Is there a resolution to this problem?

1237
01:05:42.000 --> 01:05:45.760
<v Speaker 17>Yes, we ended up after a few calls. We have

1238
01:05:45.800 --> 01:05:48.480
<v Speaker 17>a successful resolution.

1239
01:05:48.039 --> 01:05:51.400
<v Speaker 28>Of this wash machine. And I'm going to let Calvin

1240
01:05:51.440 --> 01:05:52.840
<v Speaker 28>the caller explain a little bit.

1241
01:05:52.880 --> 01:05:54.639
<v Speaker 5>All right, let's let's let's let him do it right

1242
01:05:54.679 --> 01:05:56.760
<v Speaker 5>after the break. Let's take a quick break. I'm Tom

1243
01:05:56.760 --> 01:05:59.920
<v Speaker 5>Martine three oh three seven one three A two five five.

1244
01:06:03.920 --> 01:06:07.159
<v Speaker 5>Go with a sure thing Denver's Best roofer Excel Roofing

1245
01:06:07.280 --> 01:06:12.440
<v Speaker 5>dot com. You don't pay a cent until you're contenth

1246
01:06:13.320 --> 01:06:16.480
<v Speaker 5>time for an insurance check up free no obligation comparison

1247
01:06:16.599 --> 01:06:20.199
<v Speaker 5>call Compass Insurance paying too much your coverage at dozens

1248
01:06:20.199 --> 01:06:22.920
<v Speaker 5>of insurance companies find out now three oh three seven

1249
01:06:22.960 --> 01:06:23.519
<v Speaker 5>to seven to one.

1250
01:06:23.599 --> 01:06:23.880
<v Speaker 6>Help.

1251
01:06:24.039 --> 01:06:26.679
<v Speaker 5>You'll think you're his only customer when you choose Frank

1252
01:06:26.760 --> 01:06:29.199
<v Speaker 5>durand the real estate Man dot com to list your

1253
01:06:29.239 --> 01:06:32.400
<v Speaker 5>home with Remax Alliance three oh three nine two zero

1254
01:06:32.480 --> 01:06:41.239
<v Speaker 5>sixteen twenty two. Hi Tom Mars, you know here's three

1255
01:06:41.440 --> 01:06:44.119
<v Speaker 5>three seven one three talks seven three two five five.

1256
01:06:44.280 --> 01:06:47.119
<v Speaker 6>What was the problem? Bo real coush machine?

1257
01:06:48.039 --> 01:06:49.400
<v Speaker 28>Okay? And then nutshell?

1258
01:06:49.639 --> 01:06:49.880
<v Speaker 22>Uh.

1259
01:06:50.639 --> 01:06:55.480
<v Speaker 17>Calvin's mom bought a wash machine from Factory Appliance outlet,

1260
01:06:55.920 --> 01:06:57.880
<v Speaker 17>I think in November, and it was like.

1261
01:06:57.960 --> 01:06:59.960
<v Speaker 6>It was covered by their extended warrant.

1262
01:07:00.400 --> 01:07:05.519
<v Speaker 17>They purchased an extended four year warranty from the Factory

1263
01:07:05.519 --> 01:07:07.920
<v Speaker 17>Appliance outlet and they've been out a few times to

1264
01:07:08.039 --> 01:07:11.519
<v Speaker 17>repair it, and in a nutshell, they could not repair

1265
01:07:11.559 --> 01:07:15.960
<v Speaker 17>it anymore. And they said that they would have that

1266
01:07:16.039 --> 01:07:18.199
<v Speaker 17>they would only give them a three hundred and eighty

1267
01:07:18.280 --> 01:07:20.960
<v Speaker 17>dollars credit on the worky to come in and buy

1268
01:07:20.960 --> 01:07:21.639
<v Speaker 17>a new.

1269
01:07:21.480 --> 01:07:24.360
<v Speaker 28>Wash machine for one thousand dollars. So I'd like to

1270
01:07:24.400 --> 01:07:25.320
<v Speaker 28>talk a little more about it.

1271
01:07:25.400 --> 01:07:28.000
<v Speaker 6>So what ended up happening? Kelvin? We only have a

1272
01:07:28.000 --> 01:07:29.639
<v Speaker 6>few seconds here. What happened?

1273
01:07:31.000 --> 01:07:32.719
<v Speaker 23>After Polder made a few phone calls?

1274
01:07:32.719 --> 01:07:37.679
<v Speaker 24>The owner of a blaring factory called on Friday or.

1275
01:07:37.960 --> 01:07:39.960
<v Speaker 16>Picked up back on Wednesday and said.

1276
01:07:39.719 --> 01:07:41.760
<v Speaker 24>They were going to deliver a brand new worker at

1277
01:07:41.800 --> 01:07:44.519
<v Speaker 24>note yard as long as I would go on and

1278
01:07:44.639 --> 01:07:45.679
<v Speaker 24>write a good review.

1279
01:07:46.400 --> 01:07:49.159
<v Speaker 17>Nice isn't that the company stepped up and got him

1280
01:07:49.159 --> 01:07:50.800
<v Speaker 17>a brand and hey.

1281
01:07:50.559 --> 01:07:53.000
<v Speaker 5>They deserve it. Hold on a second, we'll come right back.

1282
01:07:53.360 --> 01:07:56.639
<v Speaker 5>Go with a sure thing Denver's Best roofer Excel Roofing

1283
01:07:56.719 --> 01:07:57.320
<v Speaker 5>dot com.

1284
01:07:57.360 --> 01:08:03.000
<v Speaker 6>You don't pay a cent until your content leave time

1285
01:08:03.039 --> 01:08:03.280
<v Speaker 6>for an.

1286
01:08:03.239 --> 01:08:07.480
<v Speaker 5>Insurance check up free no obligation comparison call Compass Insurance

1287
01:08:07.639 --> 01:08:10.639
<v Speaker 5>paying too much your coverage at dozens of insurance companies

1288
01:08:10.719 --> 01:08:13.320
<v Speaker 5>find out now three oh three, seven seven to one help.

1289
01:08:13.480 --> 01:08:16.119
<v Speaker 5>You'll think you're his only customer when you choose Frank

1290
01:08:16.199 --> 01:08:18.640
<v Speaker 5>durand the Real estate Man dot com to list your

1291
01:08:18.680 --> 01:08:21.800
<v Speaker 5>home with Remax Alliance three oh three nine two zero

1292
01:08:21.920 --> 01:08:26.119
<v Speaker 5>sixteen twenty two.

1293
01:08:23.680 --> 01:08:28.399
<v Speaker 2>Yea with.

1294
01:08:30.640 --> 01:08:33.640
<v Speaker 1>News you need advice? Who you don't have?

1295
01:08:35.920 --> 01:08:38.319
<v Speaker 2>Come run in as fast as we can.

1296
01:08:39.199 --> 01:08:40.920
<v Speaker 3>Show Shooter's gonna help.

1297
01:08:41.199 --> 01:08:43.960
<v Speaker 2>Come man, This is.

1298
01:08:43.920 --> 01:08:49.439
<v Speaker 4>The Troubleshooter Show. No Tom Martino, Hi.

1299
01:08:49.359 --> 01:08:52.000
<v Speaker 6>Tom Martino here, welcome to the show. We are here

1300
01:08:52.199 --> 01:08:54.159
<v Speaker 6>solving problems.

1301
01:08:53.680 --> 01:08:56.119
<v Speaker 5>Answering questions, sake and complaints, and making your life a

1302
01:08:56.159 --> 01:08:59.920
<v Speaker 5>little easier. So let's go to the phones without further aduce.

1303
01:09:00.079 --> 01:09:05.239
<v Speaker 5>So basically, Kelvin bought a washing machine at Appliance Factory

1304
01:09:05.239 --> 01:09:09.159
<v Speaker 5>Outlet and he had an extended warranty with him and

1305
01:09:09.720 --> 01:09:12.479
<v Speaker 5>they couldn't fix it. After a while, they were offering

1306
01:09:12.560 --> 01:09:15.680
<v Speaker 5>him a credit toward a new one. The credit wasn't

1307
01:09:15.720 --> 01:09:19.239
<v Speaker 5>a total insult compared to what he paid, but he thought,

1308
01:09:19.720 --> 01:09:21.439
<v Speaker 5>you know, what can we do better?

1309
01:09:22.319 --> 01:09:28.760
<v Speaker 6>So Bow reached out to Appliance Factory Outlet and the

1310
01:09:28.840 --> 01:09:33.039
<v Speaker 6>result was he was called by the owner. And what

1311
01:09:33.079 --> 01:09:34.920
<v Speaker 6>did the owner tell you, Kelvin?

1312
01:09:36.199 --> 01:09:38.920
<v Speaker 24>That if I would write a good review on their

1313
01:09:39.600 --> 01:09:42.600
<v Speaker 24>website for you know, all the trouble that we had,

1314
01:09:42.640 --> 01:09:44.760
<v Speaker 24>that they would replace the machine and they would have

1315
01:09:44.760 --> 01:09:48.680
<v Speaker 24>one delivered Saturday two thirty. In my god, it was

1316
01:09:48.680 --> 01:09:54.079
<v Speaker 24>there at two fifteen on Saturday.

1317
01:09:54.319 --> 01:09:59.479
<v Speaker 5>Wow, I don't think that. And by the way, how

1318
01:09:59.479 --> 01:10:02.520
<v Speaker 5>do people feel about that? I don't feel that's bad

1319
01:10:02.600 --> 01:10:04.960
<v Speaker 5>for them wanting a good review for what they did.

1320
01:10:06.279 --> 01:10:11.119
<v Speaker 21>No, no, sir, I wrote on there that I think so,

1321
01:10:11.359 --> 01:10:15.279
<v Speaker 21>you know, Troubleshooters reached out to them, also helped out

1322
01:10:15.279 --> 01:10:16.039
<v Speaker 21>with the situation.

1323
01:10:16.239 --> 01:10:20.800
<v Speaker 19>And good job, Bo, yes, good.

1324
01:10:20.800 --> 01:10:24.239
<v Speaker 5>Thank you very much, Bo, good Bo, and you know

1325
01:10:24.279 --> 01:10:27.039
<v Speaker 5>what that deserves. I haven't used my dinger in a while.

1326
01:10:27.039 --> 01:10:29.319
<v Speaker 5>Hold on here, I got to use my dinger.

1327
01:10:30.760 --> 01:10:34.359
<v Speaker 6>There it goes, there, it goes. I'm glad you got

1328
01:10:34.439 --> 01:10:36.279
<v Speaker 6>kill sure the opportunity.

1329
01:10:36.880 --> 01:10:38.920
<v Speaker 28>Thank you, Thanks Calvin.

1330
01:10:39.000 --> 01:10:42.520
<v Speaker 5>Now that's pretty damn good. I want to talk to Sam.

1331
01:10:42.960 --> 01:10:46.319
<v Speaker 5>Sam's got a problem I want to help with. Sam

1332
01:10:46.520 --> 01:10:48.520
<v Speaker 5>is with a nonprofit. Who's your nonprofit?

1333
01:10:48.640 --> 01:10:51.039
<v Speaker 6>Sam?

1334
01:10:51.199 --> 01:10:54.399
<v Speaker 25>He's on the Full Circle Program?

1335
01:10:54.880 --> 01:10:57.199
<v Speaker 6>And what does the Full Circle program do?

1336
01:10:59.399 --> 01:11:03.039
<v Speaker 30>We serve of adolescents and young adults struggling with stubs

1337
01:11:03.119 --> 01:11:07.840
<v Speaker 30>into use and other destructive behaviors that serve young people

1338
01:11:07.840 --> 01:11:08.560
<v Speaker 30>and their families.

1339
01:11:09.920 --> 01:11:14.279
<v Speaker 5>And you recently acquired a building, and what is the

1340
01:11:14.399 --> 01:11:16.479
<v Speaker 5>issue with Excel that we can help with?

1341
01:11:18.720 --> 01:11:22.319
<v Speaker 30>So really, simply, we're obviously trying to get the building

1342
01:11:22.840 --> 01:11:28.600
<v Speaker 30>up and running as quickly as possible, and we need

1343
01:11:28.720 --> 01:11:32.079
<v Speaker 30>our service or yes, we need our power shut off

1344
01:11:32.119 --> 01:11:34.279
<v Speaker 30>for a day so our electrician can go in and

1345
01:11:34.319 --> 01:11:40.680
<v Speaker 30>get some work done. And Excel said that they wouldn't

1346
01:11:40.680 --> 01:11:42.600
<v Speaker 30>be able to shut our power off for a day

1347
01:11:42.920 --> 01:11:46.560
<v Speaker 30>until April. So I got an email from them saying, now.

1348
01:11:47.199 --> 01:11:48.560
<v Speaker 6>This doesn't make sense to me.

1349
01:11:49.239 --> 01:11:53.239
<v Speaker 5>They simply have to go in and turn off service,

1350
01:11:54.479 --> 01:11:56.399
<v Speaker 5>and they say you have to wait till April.

1351
01:11:58.880 --> 01:12:01.720
<v Speaker 30>Yeah, yeah, they don't have a dates available to do

1352
01:12:01.760 --> 01:12:02.640
<v Speaker 30>that until April.

1353
01:12:05.000 --> 01:12:08.119
<v Speaker 5>I mean, what may I ask a stupid question, Sam,

1354
01:12:08.720 --> 01:12:13.840
<v Speaker 5>Why can't your master electrician just turn off the main switch?

1355
01:12:17.279 --> 01:12:19.079
<v Speaker 10>That's a little bit above my pay grade.

1356
01:12:19.279 --> 01:12:22.800
<v Speaker 30>But uh, you know, because I'm not an electrician, but

1357
01:12:22.880 --> 01:12:24.840
<v Speaker 30>I know that he's really good at what he does,

1358
01:12:24.920 --> 01:12:28.000
<v Speaker 30>So I'm sure there's I'm sure there's some good reason

1359
01:12:28.119 --> 01:12:31.399
<v Speaker 30>for him not doing that. They gotta do some reass.

1360
01:12:33.199 --> 01:12:34.720
<v Speaker 6>No, no, I don't doubt it.

1361
01:12:35.039 --> 01:12:37.840
<v Speaker 5>So you guys want to do everything right, You want

1362
01:12:37.840 --> 01:12:39.800
<v Speaker 5>to do the electrical work the way it should be.

1363
01:12:40.279 --> 01:12:42.880
<v Speaker 5>In order to do the electrical work, you need the

1364
01:12:42.920 --> 01:12:46.760
<v Speaker 5>main switch turned off. I guess what I don't understand

1365
01:12:47.000 --> 01:12:50.720
<v Speaker 5>is why the main switch. Every building and panel has

1366
01:12:50.760 --> 01:12:53.359
<v Speaker 5>a main switch, and I'm not sure why it can't

1367
01:12:53.399 --> 01:12:55.880
<v Speaker 5>be turned off. I mean, there must be something I

1368
01:12:55.880 --> 01:13:00.720
<v Speaker 5>don't know about. And we'd love to call Excel and say, look, first,

1369
01:13:00.920 --> 01:13:04.600
<v Speaker 5>there's a charity. Second, they're not asking for you to

1370
01:13:04.640 --> 01:13:09.720
<v Speaker 5>do anything except turn the damn power off. Right, And

1371
01:13:09.720 --> 01:13:12.399
<v Speaker 5>and they're telling you it's a month wait for someone

1372
01:13:12.479 --> 01:13:13.640
<v Speaker 5>to go out and turn off the power.

1373
01:13:13.840 --> 01:13:15.119
<v Speaker 6>It doesn't make sense to.

1374
01:13:15.039 --> 01:13:20.840
<v Speaker 30>Me, right, Yeah, April, do you have the name.

1375
01:13:20.720 --> 01:13:24.279
<v Speaker 5>Of somebody specifically? Do you have the name of somebody

1376
01:13:24.319 --> 01:13:26.199
<v Speaker 5>specifically that you've been dealing with?

1377
01:13:27.720 --> 01:13:27.800
<v Speaker 12>No?

1378
01:13:35.399 --> 01:13:42.319
<v Speaker 30>Yeah, I mean basically, I uh, okay, we'll do it.

1379
01:13:42.840 --> 01:13:46.640
<v Speaker 5>We'll find out who. But you have a number? Who

1380
01:13:46.760 --> 01:13:51.399
<v Speaker 5>did the communication with Excel? Did the electrician or did you?

1381
01:13:51.439 --> 01:13:51.600
<v Speaker 2>No?

1382
01:13:51.640 --> 01:13:51.920
<v Speaker 16>I did?

1383
01:13:52.159 --> 01:13:58.279
<v Speaker 6>Okay, did you just call the general number? Yeah?

1384
01:13:58.359 --> 01:14:00.760
<v Speaker 30>I started with the just the customer service line?

1385
01:14:03.079 --> 01:14:10.039
<v Speaker 5>Okay, okay, Katschina or guys, who do we have on today?

1386
01:14:10.279 --> 01:14:12.359
<v Speaker 6>You know, Deputy d might be able to help.

1387
01:14:13.039 --> 01:14:16.600
<v Speaker 13>I was I'm not on today, Yeah, Bow and Dockers.

1388
01:14:20.199 --> 01:14:21.920
<v Speaker 6>No, I know that, but I thought I thought I've

1389
01:14:21.960 --> 01:14:23.039
<v Speaker 6>loaded them up already.

1390
01:14:23.119 --> 01:14:26.920
<v Speaker 17>No, you got time, Well, can't the can't they just

1391
01:14:27.079 --> 01:14:30.399
<v Speaker 17>flipped the shut the breakers off or pull the meter

1392
01:14:30.560 --> 01:14:31.600
<v Speaker 17>that bo bo.

1393
01:14:32.680 --> 01:14:36.000
<v Speaker 5>I want you to look into this because whenever I've

1394
01:14:36.039 --> 01:14:40.399
<v Speaker 5>had electrical work done, I was able to have the.

1395
01:14:40.359 --> 01:14:41.880
<v Speaker 6>Electrician turn off the power.

1396
01:14:42.359 --> 01:14:45.600
<v Speaker 5>But what I'm thinking could be going on is they

1397
01:14:45.680 --> 01:14:51.119
<v Speaker 5>may have to do work between the the outside of

1398
01:14:51.159 --> 01:14:55.359
<v Speaker 5>the panel and the mast. For that turning off the

1399
01:14:55.399 --> 01:14:56.560
<v Speaker 5>main power doesn't work?

1400
01:14:57.760 --> 01:15:00.000
<v Speaker 28>Right, what's the reason for shutting the power?

1401
01:15:00.399 --> 01:15:04.960
<v Speaker 5>I wasn't listening for electrical repairs. They bought a building

1402
01:15:05.000 --> 01:15:07.760
<v Speaker 5>for this charity and they're trying to do all the

1403
01:15:07.800 --> 01:15:09.000
<v Speaker 5>electrical upgrades.

1404
01:15:09.520 --> 01:15:12.840
<v Speaker 28>But I'll talk. I mean, this is easy. If not,

1405
01:15:13.199 --> 01:15:15.439
<v Speaker 28>I can go over there and we could pull the meter.

1406
01:15:15.479 --> 01:15:18.520
<v Speaker 17>Out of the control box and that would shut all

1407
01:15:18.560 --> 01:15:19.880
<v Speaker 17>the power off to the building.

1408
01:15:20.359 --> 01:15:25.079
<v Speaker 5>Yeah, but what if they're working on between the street

1409
01:15:25.760 --> 01:15:28.000
<v Speaker 5>and the meter. What if they're working on a new

1410
01:15:28.079 --> 01:15:30.800
<v Speaker 5>mast or something. If that would have to be done

1411
01:15:30.800 --> 01:15:32.840
<v Speaker 5>at the pole, that would have to be done at

1412
01:15:32.840 --> 01:15:33.239
<v Speaker 5>the pole.

1413
01:15:33.399 --> 01:15:36.119
<v Speaker 17>You're right, if it's a mask issue, it would have

1414
01:15:36.199 --> 01:15:38.319
<v Speaker 17>to be shut off with the transform up on top

1415
01:15:38.359 --> 01:15:38.800
<v Speaker 17>of the pole.

1416
01:15:38.840 --> 01:15:41.079
<v Speaker 28>But I can I'll take this case.

1417
01:15:40.840 --> 01:15:43.359
<v Speaker 6>On good bo. Thank you.

1418
01:15:43.359 --> 01:15:46.279
<v Speaker 5>You know what we're gonna do, Sam, We're gonna call Excel.

1419
01:15:46.359 --> 01:15:48.920
<v Speaker 5>We have some contacts over there and see if we

1420
01:15:48.960 --> 01:15:50.199
<v Speaker 5>can speed this up for you.

1421
01:15:51.439 --> 01:15:52.520
<v Speaker 12>Well, thank you so much.

1422
01:15:54.079 --> 01:15:56.439
<v Speaker 5>Yeah, and thank you for the work that you do.

1423
01:15:57.319 --> 01:16:00.680
<v Speaker 5>We appreciate it. You know, we need more more people.

1424
01:16:00.760 --> 01:16:04.159
<v Speaker 5>I mean really and truly. There isn't a government solution

1425
01:16:04.279 --> 01:16:07.600
<v Speaker 5>for everything. And these charities that work their asses off

1426
01:16:07.640 --> 01:16:10.640
<v Speaker 5>to help people, we got to support them. So this

1427
01:16:10.760 --> 01:16:14.000
<v Speaker 5>is our small part. Sam, okay, both, thank you very much.

1428
01:16:14.279 --> 01:16:16.880
<v Speaker 5>Three oh three seven one three talk seven one three

1429
01:16:17.039 --> 01:16:19.800
<v Speaker 5>eight two five five Adam, I have a quick question

1430
01:16:19.880 --> 01:16:22.600
<v Speaker 5>for you with fix at twenty four to seven and

1431
01:16:22.640 --> 01:16:25.520
<v Speaker 5>then we'll take a break. But in a nutshell, we

1432
01:16:25.640 --> 01:16:29.279
<v Speaker 5>have many questions on this, but I want to know

1433
01:16:29.319 --> 01:16:40.640
<v Speaker 5>the basic first. What the heck is a modulating furnace? Hey,

1434
01:16:40.720 --> 01:16:45.479
<v Speaker 5>Timmy there, Yes, I am Adam, Yes I can.

1435
01:16:47.439 --> 01:16:51.479
<v Speaker 20>So that's a bit of a complicated question, but in

1436
01:16:51.520 --> 01:16:55.520
<v Speaker 20>a nutshell, what a modulating furnace is it has the

1437
01:16:55.560 --> 01:16:59.000
<v Speaker 20>ability to ramp up or down the Instead of it

1438
01:16:59.079 --> 01:17:04.560
<v Speaker 20>being one or two different speeds, it has a variation

1439
01:17:04.800 --> 01:17:13.520
<v Speaker 20>between you know, fifty percent to one hundred percent usage essentially, and.

1440
01:17:13.479 --> 01:17:16.239
<v Speaker 6>Does that help with efficiency.

1441
01:17:17.439 --> 01:17:18.199
<v Speaker 10>One hundred percent.

1442
01:17:18.279 --> 01:17:23.560
<v Speaker 5>Yes, it does, okay, because really what you're talking about

1443
01:17:23.680 --> 01:17:26.880
<v Speaker 5>is instead of like the old furnaces were either.

1444
01:17:26.760 --> 01:17:31.479
<v Speaker 6>On or off and then they then they got.

1445
01:17:31.239 --> 01:17:36.399
<v Speaker 5>More sophisticated and had a couple speeds. But modulating what

1446
01:17:36.439 --> 01:17:41.039
<v Speaker 5>I'm hearing is it really varies depending on the need.

1447
01:17:42.880 --> 01:17:43.359
<v Speaker 9>Essentially.

1448
01:17:43.479 --> 01:17:46.760
<v Speaker 20>Yes, that's a very cut and dryway to explain it.

1449
01:17:46.840 --> 01:17:50.399
<v Speaker 6>Discerned. All right, we'll do more on that coming up.

1450
01:17:50.439 --> 01:17:54.119
<v Speaker 5>I'm Tom Martino three ZHO three seven one three talk

1451
01:17:54.199 --> 01:17:57.000
<v Speaker 5>seven one three eight two five five. We'll talk about

1452
01:17:57.039 --> 01:17:59.560
<v Speaker 5>an issue with the HOA, an issue with a roofing company,

1453
01:17:59.720 --> 01:18:07.960
<v Speaker 5>and whatever issues you have. Right after this, go with

1454
01:18:08.039 --> 01:18:11.600
<v Speaker 5>a sure thing Denver's Best Roofer Excel Roofing dot com.

1455
01:18:11.680 --> 01:18:13.680
<v Speaker 6>You don't pay a cent until you're content.

1456
01:18:17.079 --> 01:18:20.239
<v Speaker 5>Time for an insurance check up, free no obligation comparison

1457
01:18:20.359 --> 01:18:23.920
<v Speaker 5>call Compass Insurance paying too much your coverage at dozens

1458
01:18:23.960 --> 01:18:26.680
<v Speaker 5>of insurance companies find out now three oh three seven

1459
01:18:26.680 --> 01:18:29.039
<v Speaker 5>to seven to one help. You'll think you're his only

1460
01:18:29.119 --> 01:18:31.600
<v Speaker 5>customer when you choose Frank durand the real estate Man

1461
01:18:31.640 --> 01:18:35.039
<v Speaker 5>dot com to list your home with Remax Alliance three

1462
01:18:35.119 --> 01:18:42.000
<v Speaker 5>oh three nine two zero sixteen twenty two. Hi Tom

1463
01:18:42.000 --> 01:18:45.760
<v Speaker 5>Martino here three oh three seven one three talks seven

1464
01:18:45.800 --> 01:18:49.159
<v Speaker 5>one three eight two five five Ronnie, what's going on

1465
01:18:49.199 --> 01:18:49.720
<v Speaker 5>with the roof?

1466
01:18:49.720 --> 01:18:50.960
<v Speaker 6>For Ronnie? What's happening?

1467
01:18:52.840 --> 01:18:57.479
<v Speaker 9>Well? I was going through the internet, Facebook, and I've

1468
01:18:57.520 --> 01:19:04.760
<v Speaker 9>seen this ad about how the government is doing things

1469
01:19:04.800 --> 01:19:07.800
<v Speaker 9>to help people get their roof replace and mind need

1470
01:19:07.840 --> 01:19:09.720
<v Speaker 9>to replace. I filled out the information.

1471
01:19:09.840 --> 01:19:12.560
<v Speaker 6>Wait a minute, what did you see? What did you see?

1472
01:19:12.600 --> 01:19:16.119
<v Speaker 5>This said that Colorado's helping people get it sounds like

1473
01:19:16.159 --> 01:19:19.800
<v Speaker 5>a clickbait to me. What did you actually come across

1474
01:19:19.840 --> 01:19:21.479
<v Speaker 5>that said they would help you with your roof?

1475
01:19:23.000 --> 01:19:27.199
<v Speaker 9>There was an ad on there that said on TikTok

1476
01:19:27.359 --> 01:19:30.359
<v Speaker 9>it was TikTok that the government.

1477
01:19:30.279 --> 01:19:36.279
<v Speaker 23>Was helping individuals replace their rough and well they're not.

1478
01:19:36.640 --> 01:19:37.880
<v Speaker 6>That's it, that's a ripoff.

1479
01:19:38.239 --> 01:19:41.479
<v Speaker 5>That that's that's a come on, and especially on TikTok,

1480
01:19:41.479 --> 01:19:42.239
<v Speaker 5>it must be true.

1481
01:19:42.319 --> 01:19:43.960
<v Speaker 6>Right, So what.

1482
01:19:44.039 --> 01:19:47.600
<v Speaker 5>Did you do? Did you that? All that is is advertising?

1483
01:19:48.000 --> 01:19:50.520
<v Speaker 5>So did you call them?

1484
01:19:50.840 --> 01:19:54.039
<v Speaker 9>I clicked the button, filled out the information, and next

1485
01:19:54.039 --> 01:19:58.520
<v Speaker 9>thing you know, I got a call from a company,

1486
01:19:59.319 --> 01:20:02.920
<v Speaker 9>the UH, and.

1487
01:20:04.039 --> 01:20:05.520
<v Speaker 12>They set up an.

1488
01:20:05.399 --> 01:20:09.800
<v Speaker 9>Appointment to have an inspector come and inspect the roof

1489
01:20:11.199 --> 01:20:16.159
<v Speaker 9>and they did that. And when they got done, Ronnie.

1490
01:20:15.800 --> 01:20:18.600
<v Speaker 5>Did you feel like this was part of the government

1491
01:20:18.840 --> 01:20:22.079
<v Speaker 5>at this point? Well?

1492
01:20:22.239 --> 01:20:24.800
<v Speaker 9>No, I thought that there was a way to help

1493
01:20:25.039 --> 01:20:28.600
<v Speaker 9>low income people because I have just recently suffered from

1494
01:20:28.600 --> 01:20:29.239
<v Speaker 9>a stroke.

1495
01:20:31.079 --> 01:20:35.119
<v Speaker 5>Do you have insurance, right, Ronnie, Ronnie, you have insurance?

1496
01:20:36.479 --> 01:20:36.800
<v Speaker 12>Yes?

1497
01:20:37.920 --> 01:20:40.479
<v Speaker 6>What did you need help with? If you have insurance?

1498
01:20:42.640 --> 01:20:42.960
<v Speaker 9>Well?

1499
01:20:43.039 --> 01:20:45.720
<v Speaker 23>I just wanted to see because.

1500
01:20:45.319 --> 01:20:49.960
<v Speaker 9>They said that on the advertisement. It was I guess,

1501
01:20:50.039 --> 01:20:55.079
<v Speaker 9>looking back twenty twenty hindsight twenty twenty, it was misleading

1502
01:20:55.319 --> 01:20:58.119
<v Speaker 9>that you get to riff replace and all of this.

1503
01:20:59.399 --> 01:21:03.079
<v Speaker 5>And well, Ronnie, Ronnie, what I'm getting at is you

1504
01:21:03.159 --> 01:21:06.239
<v Speaker 5>still get your reef replaced in all of this, and

1505
01:21:06.640 --> 01:21:12.079
<v Speaker 5>that's all because of insurance. But what extra were they

1506
01:21:12.119 --> 01:21:16.239
<v Speaker 5>offering if you already have insurance. What were they offering

1507
01:21:16.279 --> 01:21:18.640
<v Speaker 5>that you did not have with insurance.

1508
01:21:20.239 --> 01:21:24.319
<v Speaker 9>That it would possibly be free?

1509
01:21:24.640 --> 01:21:27.319
<v Speaker 5>Well, but what good would that do you if you

1510
01:21:27.439 --> 01:21:33.479
<v Speaker 5>have insurance? What tell me it would save your insurance

1511
01:21:33.560 --> 01:21:34.399
<v Speaker 5>company money?

1512
01:21:36.359 --> 01:21:41.960
<v Speaker 9>Because I was nervous that my rate would go up

1513
01:21:42.479 --> 01:21:43.640
<v Speaker 9>if I made a claim.

1514
01:21:45.000 --> 01:21:50.079
<v Speaker 5>Oh, I see, And you thought if you could get

1515
01:21:50.079 --> 01:21:54.039
<v Speaker 5>this paid for with some government grant, you wouldn't have

1516
01:21:54.119 --> 01:21:57.319
<v Speaker 5>to put in an insurance claim.

1517
01:21:57.399 --> 01:22:01.640
<v Speaker 6>Correct, plus how much is your deductible?

1518
01:22:04.880 --> 01:22:07.039
<v Speaker 9>I believe it's a thousand.

1519
01:22:08.279 --> 01:22:11.920
<v Speaker 6>So you would have saved that too, correct.

1520
01:22:13.359 --> 01:22:13.840
<v Speaker 2>All right?

1521
01:22:14.239 --> 01:22:15.359
<v Speaker 6>So then what happened?

1522
01:22:15.439 --> 01:22:21.760
<v Speaker 9>I filled out the information, people called me set up

1523
01:22:21.800 --> 01:22:24.560
<v Speaker 9>an appointment to have someone come and look at the roof.

1524
01:22:25.840 --> 01:22:34.199
<v Speaker 9>We had two people come from this company and they

1525
01:22:34.239 --> 01:22:39.319
<v Speaker 9>looked at the roof and it was funny because they

1526
01:22:39.399 --> 01:22:42.359
<v Speaker 9>went up and took pictures of it, did everything, made

1527
01:22:42.399 --> 01:22:48.600
<v Speaker 9>it look really professional, went into the addict and got

1528
01:22:48.840 --> 01:22:49.760
<v Speaker 9>pictures of.

1529
01:22:52.119 --> 01:22:59.239
<v Speaker 14>What's the name of the company, DiBella.

1530
01:22:59.159 --> 01:23:04.319
<v Speaker 16>Debella, Yes, d Bella and.

1531
01:23:05.720 --> 01:23:08.680
<v Speaker 9>You know dub Bella da b E L l A.

1532
01:23:09.840 --> 01:23:13.560
<v Speaker 9>I got it, and so they gained.

1533
01:23:13.680 --> 01:23:16.520
<v Speaker 23>They looked at the roof and.

1534
01:23:18.159 --> 01:23:25.199
<v Speaker 9>Told us what was wrong with the roof? According to them,

1535
01:23:25.760 --> 01:23:34.600
<v Speaker 9>needless to say, uh, and we had and hard on

1536
01:23:34.680 --> 01:23:37.199
<v Speaker 9>let me say this, We had just bought this house

1537
01:23:38.159 --> 01:23:38.960
<v Speaker 9>four years.

1538
01:23:38.840 --> 01:23:41.199
<v Speaker 5>Yeah, but Ronnie, what are what are we getting at?

1539
01:23:41.319 --> 01:23:44.199
<v Speaker 5>This is nothing more than you hired a roofer. What

1540
01:23:44.319 --> 01:23:44.920
<v Speaker 5>went wrong?

1541
01:23:46.560 --> 01:23:51.840
<v Speaker 9>What went wrong is that they tried to overcharge us.

1542
01:23:52.880 --> 01:23:57.399
<v Speaker 9>They wanted twenty three thousand dollars for a roof that

1543
01:23:57.439 --> 01:24:03.039
<v Speaker 9>would cost about six thousand. They were really pushy on gata.

1544
01:24:03.159 --> 01:24:03.840
<v Speaker 6>How do you know?

1545
01:24:04.439 --> 01:24:07.039
<v Speaker 5>How do you know they were charging three times the

1546
01:24:07.079 --> 01:24:08.920
<v Speaker 5>amount for the roof or four times?

1547
01:24:08.920 --> 01:24:09.479
<v Speaker 6>How do you know?

1548
01:24:11.199 --> 01:24:16.520
<v Speaker 9>Because we talked to them and they told us the

1549
01:24:16.600 --> 01:24:19.760
<v Speaker 9>roof was going to be twenty three thousand dollars to redo.

1550
01:24:21.079 --> 01:24:29.359
<v Speaker 9>And we talked to our realtor who recommended a roofing

1551
01:24:29.479 --> 01:24:33.640
<v Speaker 9>company that came right away, looked at if they they

1552
01:24:33.680 --> 01:24:37.079
<v Speaker 9>did an inspection of the roof, said that the roof

1553
01:24:37.159 --> 01:24:41.600
<v Speaker 9>there was nothing wrong with it. And when we.

1554
01:24:43.159 --> 01:24:45.760
<v Speaker 5>The guy, why did you think there was something? Why

1555
01:24:45.760 --> 01:24:47.880
<v Speaker 5>did you think you did need a roof? Why did

1556
01:24:47.880 --> 01:24:48.800
<v Speaker 5>you call to begin with?

1557
01:24:51.159 --> 01:24:55.239
<v Speaker 9>Because of the fact that I had seen some things

1558
01:24:55.359 --> 01:24:56.439
<v Speaker 9>that didn't look right.

1559
01:24:58.399 --> 01:25:01.520
<v Speaker 6>Was there a storm? Was there a storm?

1560
01:25:02.720 --> 01:25:07.199
<v Speaker 9>No, My dumbass just thought that I needed to have

1561
01:25:07.279 --> 01:25:08.279
<v Speaker 9>my roque.

1562
01:25:09.560 --> 01:25:11.119
<v Speaker 6>Where does the stand right now?

1563
01:25:12.479 --> 01:25:16.520
<v Speaker 9>Where it stands right now is we have this company?

1564
01:25:17.119 --> 01:25:18.359
<v Speaker 2>That is.

1565
01:25:20.000 --> 01:25:24.479
<v Speaker 9>I guess if you want to use the word bullying

1566
01:25:25.560 --> 01:25:29.359
<v Speaker 9>to get this done, is saying that all of this shows.

1567
01:25:29.079 --> 01:25:32.000
<v Speaker 5>Hold on, have you signed Did you sign a contract

1568
01:25:32.000 --> 01:25:32.359
<v Speaker 5>with them?

1569
01:25:34.039 --> 01:25:34.119
<v Speaker 12>No?

1570
01:25:34.560 --> 01:25:37.720
<v Speaker 9>That's the thing is they wanted to come today to

1571
01:25:37.760 --> 01:25:40.319
<v Speaker 9>do a contract to that first.

1572
01:25:41.520 --> 01:25:42.000
<v Speaker 14>Tell them no.

1573
01:25:42.359 --> 01:25:47.279
<v Speaker 9>Yeah, at first it was twenty three thousand for the roof,

1574
01:25:47.840 --> 01:25:50.479
<v Speaker 9>which is okay, and they're like, well, we have you

1575
01:25:50.600 --> 01:25:57.760
<v Speaker 9>approved for zero down, eight month deferral on it, and

1576
01:25:57.840 --> 01:26:00.000
<v Speaker 9>everything's good. Then they call us back.

1577
01:26:00.119 --> 01:26:02.600
<v Speaker 6>Ronnie, Ronnie, Ronnie.

1578
01:26:03.079 --> 01:26:05.720
<v Speaker 5>They know you're not working with Ronnie, they know you're

1579
01:26:05.720 --> 01:26:07.359
<v Speaker 5>not working with an insurance company.

1580
01:26:07.399 --> 01:26:08.039
<v Speaker 6>Is that right.

1581
01:26:10.239 --> 01:26:13.800
<v Speaker 9>Correct? They actually advised us not to work with the

1582
01:26:13.800 --> 01:26:14.800
<v Speaker 9>insurance company.

1583
01:26:15.800 --> 01:26:20.920
<v Speaker 5>Okay, Ronnie, they're trying to rip you off, so just

1584
01:26:21.079 --> 01:26:25.560
<v Speaker 5>ignore them. You never you never signed anything. You never

1585
01:26:25.680 --> 01:26:28.680
<v Speaker 5>signed anything. You're not obligated to do anything.

1586
01:26:30.119 --> 01:26:32.479
<v Speaker 9>Yeah, and they're trying to get us to commit bank

1587
01:26:32.560 --> 01:26:37.560
<v Speaker 9>fraud because they're trying to finance it. And they're like, well,

1588
01:26:38.880 --> 01:26:43.479
<v Speaker 9>just agree that there's an extra two thousand and income

1589
01:26:43.600 --> 01:26:47.439
<v Speaker 9>coming in and we'll get it all done.

1590
01:26:47.760 --> 01:26:51.800
<v Speaker 5>I meant, but Ronnie, Ronnie, the other did you tell

1591
01:26:51.880 --> 01:26:54.880
<v Speaker 5>them that you had another roofer? Look at your roof

1592
01:26:55.319 --> 01:26:57.039
<v Speaker 5>and there's nothing wrong with your roof?

1593
01:26:59.279 --> 01:27:04.239
<v Speaker 9>Well, seriously, after we told them that, today, after this

1594
01:27:04.479 --> 01:27:09.640
<v Speaker 9>riffing company came and looked at it and said they've

1595
01:27:09.680 --> 01:27:14.840
<v Speaker 9>been quite distant compared to how they were because before

1596
01:27:14.960 --> 01:27:15.520
<v Speaker 9>they went.

1597
01:27:15.479 --> 01:27:17.479
<v Speaker 5>Right on our app So where are we going with

1598
01:27:17.520 --> 01:27:19.239
<v Speaker 5>all this Ronnie, what were you calling about?

1599
01:27:19.399 --> 01:27:22.079
<v Speaker 6>Okay, I heard the story. Now what you didn't sign anything?

1600
01:27:22.159 --> 01:27:22.319
<v Speaker 2>Now?

1601
01:27:22.359 --> 01:27:24.000
<v Speaker 6>What what do you want? What do you want us

1602
01:27:24.039 --> 01:27:24.520
<v Speaker 6>to tell you?

1603
01:27:27.039 --> 01:27:31.039
<v Speaker 9>Well? What can be done with this company too? Because

1604
01:27:31.079 --> 01:27:35.159
<v Speaker 9>what they're doing is they're screwing people, they're lying to them,

1605
01:27:35.199 --> 01:27:36.560
<v Speaker 9>they're committing from What can.

1606
01:27:36.479 --> 01:27:39.680
<v Speaker 5>Be done is we educate people so they don't buy

1607
01:27:39.760 --> 01:27:46.640
<v Speaker 5>roofs on TikTok. Ronnie, there's nothing we can do to

1608
01:27:46.760 --> 01:27:49.439
<v Speaker 5>change the system. You want to know what we can do,

1609
01:27:49.560 --> 01:27:51.920
<v Speaker 5>even though you're not going to do it, and thank

1610
01:27:51.960 --> 01:27:54.039
<v Speaker 5>god you're not going to do it and you're going

1611
01:27:54.079 --> 01:27:57.159
<v Speaker 5>to ignore them, you want to know what can we

1612
01:27:57.199 --> 01:27:59.560
<v Speaker 5>do to shut them down? Right? Well, we can put

1613
01:27:59.560 --> 01:28:04.039
<v Speaker 5>their name out there, Debella, roofing advertising on TikTok. And

1614
01:28:04.079 --> 01:28:06.279
<v Speaker 5>how did they ever say the government was helping you?

1615
01:28:06.319 --> 01:28:08.319
<v Speaker 5>Did they ever get around to that part?

1616
01:28:09.119 --> 01:28:09.520
<v Speaker 6>They're not.

1617
01:28:10.680 --> 01:28:14.640
<v Speaker 9>They're not the ones advertising on TikTok. There's just an

1618
01:28:14.720 --> 01:28:20.239
<v Speaker 9>ad that says about the government helping with roofs. And

1619
01:28:20.279 --> 01:28:23.720
<v Speaker 9>when you fill out the information, there's a company that

1620
01:28:23.960 --> 01:28:24.560
<v Speaker 9>calls you.

1621
01:28:27.600 --> 01:28:31.680
<v Speaker 5>And they are advertising on TikTok. How the hell do

1622
01:28:31.720 --> 01:28:33.359
<v Speaker 5>you think they got your name.

1623
01:28:34.720 --> 01:28:35.239
<v Speaker 2>At it?

1624
01:28:35.520 --> 01:28:38.520
<v Speaker 6>Nick sad it. We'll see Ronnie, take it easy. Did

1625
01:28:38.560 --> 01:28:42.640
<v Speaker 6>you get that dragon? Thank you?

1626
01:28:43.560 --> 01:28:48.800
<v Speaker 5>All right, Ronnie, you're doing the right thing. There's nothing

1627
01:28:48.840 --> 01:28:52.359
<v Speaker 5>we can do to help you. Ignore them, Ignore them

1628
01:28:52.960 --> 01:28:57.319
<v Speaker 5>and people. You know these ads you see on TikTok

1629
01:28:57.399 --> 01:29:00.920
<v Speaker 5>and on social media about the government grand helping you

1630
01:29:00.960 --> 01:29:03.720
<v Speaker 5>with a roof. What about the one where if you're

1631
01:29:03.760 --> 01:29:06.359
<v Speaker 5>paying for car insurance more than thirty dollars a month,

1632
01:29:06.399 --> 01:29:07.359
<v Speaker 5>you're paying too much?

1633
01:29:07.680 --> 01:29:08.800
<v Speaker 6>And they show a guy.

1634
01:29:08.560 --> 01:29:12.119
<v Speaker 5>With Lamborghini saying he's only paying twenty eight bucks a month.

1635
01:29:12.640 --> 01:29:15.199
<v Speaker 6>You know, it's they're all lies. What can I tell you?

1636
01:29:17.199 --> 01:29:22.199
<v Speaker 6>People lie? That's just the way it is. People lie.

1637
01:29:22.479 --> 01:29:26.720
<v Speaker 5>Renew Home Innovations will get you a beautiful, beautiful shower,

1638
01:29:27.239 --> 01:29:31.760
<v Speaker 5>a shower conversion. Get rid of that old ugly tub

1639
01:29:31.920 --> 01:29:36.840
<v Speaker 5>shower combo, put it in this beautiful conversion with porcelain

1640
01:29:37.000 --> 01:29:43.600
<v Speaker 5>sheet walls. These porcelain walls are solid porcelain and they're beautiful.

1641
01:29:43.640 --> 01:29:45.840
<v Speaker 5>They can do this in two or three days, and

1642
01:29:45.880 --> 01:29:49.039
<v Speaker 5>they have all kinds of financing options for you to

1643
01:29:49.119 --> 01:29:52.079
<v Speaker 5>pay for this with low to no interest. Renew home

1644
01:29:52.119 --> 01:29:56.960
<v Speaker 5>Innovations dot Com three oh three nine zero four two thousand,

1645
01:29:57.479 --> 01:30:06.600
<v Speaker 5>nine zero four two thousand, Go with a sure thing

1646
01:30:06.720 --> 01:30:09.520
<v Speaker 5>Denver's best roofer Excel Roofing dot com.

1647
01:30:09.560 --> 01:30:11.560
<v Speaker 6>You don't pay a cent until you're content.

1648
01:30:13.159 --> 01:30:16.680
<v Speaker 5>Plea on top of time for an insurance check up free,

1649
01:30:16.760 --> 01:30:20.800
<v Speaker 5>no obligation comparison call Compass Insurance paying too much your

1650
01:30:20.840 --> 01:30:23.760
<v Speaker 5>coverage at dozens of insurance companies find out now three

1651
01:30:23.840 --> 01:30:26.159
<v Speaker 5>all three seven to seven to one help. You'll think

1652
01:30:26.159 --> 01:30:28.760
<v Speaker 5>you're his only customer when you choose Frank durand the

1653
01:30:28.800 --> 01:30:31.439
<v Speaker 5>real estate Man dot com to list your home with

1654
01:30:31.560 --> 01:30:35.880
<v Speaker 5>Remax Alliance three oh three nine two zero sixteen twenty two.

1655
01:30:37.800 --> 01:30:42.720
<v Speaker 5>Hi Tom Martino here, Welcome this show, Hannah. What special

1656
01:30:42.760 --> 01:30:44.880
<v Speaker 5>does fix at twenty four to seven have for us today?

1657
01:30:45.119 --> 01:30:47.560
<v Speaker 7>Well, believe you or not, weird in March that means

1658
01:30:48.359 --> 01:30:50.479
<v Speaker 7>for March Madness, March madness for young.

1659
01:30:50.880 --> 01:30:52.520
<v Speaker 6>Shout out to Cus you for making it to March

1660
01:30:52.560 --> 01:30:53.199
<v Speaker 6>Madness this year.

1661
01:30:53.319 --> 01:30:55.039
<v Speaker 14>Yeah, I know, and that's pretty crazy.

1662
01:30:55.560 --> 01:30:59.560
<v Speaker 7>But what we're talking about is getting ready for the summer. Now, Tom,

1663
01:30:59.640 --> 01:31:02.119
<v Speaker 7>is the time to book that ac extreme clean as

1664
01:31:02.159 --> 01:31:05.039
<v Speaker 7>you call it, and maintenance before the heat arrives.

1665
01:31:05.079 --> 01:31:06.439
<v Speaker 6>That's when our in texts are so busy.

1666
01:31:06.800 --> 01:31:07.640
<v Speaker 1>You do it now.

1667
01:31:08.039 --> 01:31:11.199
<v Speaker 7>This is the only way to prevent those breakdowns. You know,

1668
01:31:11.239 --> 01:31:13.960
<v Speaker 7>this dirt, dustin debris the number one cause of the breakdowns.

1669
01:31:14.159 --> 01:31:17.520
<v Speaker 7>So really, our best customers and clients, they're booking right

1670
01:31:17.560 --> 01:31:19.479
<v Speaker 7>now to get prepared so they don't have to worry

1671
01:31:19.520 --> 01:31:23.399
<v Speaker 7>about it when everything thirty nine crazy thirty nine dollars

1672
01:31:23.439 --> 01:31:27.319
<v Speaker 7>for your listeners, new customers, new customers normally one hundred

1673
01:31:27.399 --> 01:31:28.039
<v Speaker 7>ninety nine bucks.

1674
01:31:28.079 --> 01:31:30.239
<v Speaker 5>Well yeah, and even one hundred ninety nine is cheap.

1675
01:31:30.239 --> 01:31:32.119
<v Speaker 5>They spent up to two hours on this damn thing.

1676
01:31:32.439 --> 01:31:34.439
<v Speaker 5>So when you see them go through your air conditioning

1677
01:31:34.479 --> 01:31:37.760
<v Speaker 5>system and the condenser and the coils, you will not

1678
01:31:37.880 --> 01:31:43.000
<v Speaker 5>believe it. It's thirty nine bucks and really and truly get

1679
01:31:43.000 --> 01:31:43.760
<v Speaker 5>it done.

1680
01:31:43.560 --> 01:31:45.600
<v Speaker 6>Before the heat.

1681
01:31:45.920 --> 01:31:48.640
<v Speaker 5>Sevent tow zero five two six thirty nine thirty nine

1682
01:31:49.680 --> 01:31:52.079
<v Speaker 5>seventy zero five two six thirty nine thirty nine are

1683
01:31:52.079 --> 01:31:56.479
<v Speaker 5>fixmihome dot com. I'll be mentioning again fixmihome dot com.

1684
01:31:57.000 --> 01:32:01.960
<v Speaker 6>So Scott, tell me what's going on with your HOA Hey.

1685
01:32:01.800 --> 01:32:04.199
<v Speaker 21>Tom, I bought a piece of property seven years ago,

1686
01:32:05.880 --> 01:32:09.760
<v Speaker 21>which was the HIA was the covenants were written up

1687
01:32:09.800 --> 01:32:12.239
<v Speaker 21>in ninety three, they sold this piece of.

1688
01:32:12.439 --> 01:32:14.600
<v Speaker 6>Was this a vacant was this a vacant lot that

1689
01:32:14.640 --> 01:32:15.960
<v Speaker 6>you bought.

1690
01:32:16.199 --> 01:32:18.840
<v Speaker 21>It's a vacant lot that was that is three miles

1691
01:32:18.840 --> 01:32:21.439
<v Speaker 21>from the HIA and it's up behind privately.

1692
01:32:21.520 --> 01:32:23.399
<v Speaker 5>Well what do you mean three mile Well what does

1693
01:32:23.399 --> 01:32:26.800
<v Speaker 5>that mean? Three miles from the ho A? Is it

1694
01:32:26.920 --> 01:32:28.000
<v Speaker 5>in a subdivision?

1695
01:32:28.960 --> 01:32:30.000
<v Speaker 21>No?

1696
01:32:30.000 --> 01:32:33.279
<v Speaker 6>No, No, it's all by itself.

1697
01:32:32.960 --> 01:32:38.920
<v Speaker 21>Community, yes, and it's it's up behind Corey. It's it's

1698
01:32:39.039 --> 01:32:39.880
<v Speaker 21>three miles away.

1699
01:32:41.119 --> 01:32:41.720
<v Speaker 6>I got it.

1700
01:32:41.720 --> 01:32:45.640
<v Speaker 5>It's not part of a pud. So what's going on now?

1701
01:32:47.159 --> 01:32:51.199
<v Speaker 21>When I bought it h o A, their attorney did

1702
01:32:51.279 --> 01:32:54.359
<v Speaker 21>a quick claim deed a federal property and it says

1703
01:32:54.439 --> 01:32:57.520
<v Speaker 21>that they own the road going up through my property.

1704
01:32:57.520 --> 01:33:01.840
<v Speaker 21>It's about a two mile long track, cheap road basically.

1705
01:33:02.479 --> 01:33:06.920
<v Speaker 5>So hold on, So when you bought this property originally, yeah,

1706
01:33:07.000 --> 01:33:09.199
<v Speaker 5>the subdivision was two miles away.

1707
01:33:10.319 --> 01:33:12.800
<v Speaker 21>Three miles away? Yeah, yeah.

1708
01:33:13.000 --> 01:33:16.439
<v Speaker 5>Then why is there a subdivision street? Why is there

1709
01:33:16.479 --> 01:33:19.920
<v Speaker 5>a subdivision street going through the middle of your property?

1710
01:33:21.159 --> 01:33:21.720
<v Speaker 12>Well, there's not.

1711
01:33:21.840 --> 01:33:23.960
<v Speaker 21>They just kind of made it up that way because

1712
01:33:24.079 --> 01:33:26.239
<v Speaker 21>the quarry owns half the road. It's not a street,

1713
01:33:26.239 --> 01:33:29.720
<v Speaker 21>it's a cheap road. And also the federal government owns

1714
01:33:29.880 --> 01:33:32.479
<v Speaker 21>half of the road too. But they write up a

1715
01:33:32.520 --> 01:33:36.199
<v Speaker 21>quick claim deed. So stating that go ahead.

1716
01:33:37.439 --> 01:33:39.800
<v Speaker 6>When you say they wrote up a quit claim deed.

1717
01:33:40.279 --> 01:33:43.479
<v Speaker 5>In order for them to quit claim something, they have

1718
01:33:43.600 --> 01:33:44.159
<v Speaker 5>to own it.

1719
01:33:47.039 --> 01:33:49.720
<v Speaker 6>They can't make it up right.

1720
01:33:49.760 --> 01:33:52.920
<v Speaker 21>There are some strips of land that were up in

1721
01:33:52.960 --> 01:33:57.680
<v Speaker 21>there that the attorney wrote a quick claim deed and

1722
01:33:57.720 --> 01:34:03.119
<v Speaker 21>they had the developer's wife sign this over to them.

1723
01:34:03.279 --> 01:34:06.479
<v Speaker 21>And it's what who's then is to the h A.

1724
01:34:08.119 --> 01:34:12.119
<v Speaker 5>So the hho A. So what you're saying is the

1725
01:34:12.399 --> 01:34:15.880
<v Speaker 5>HOA owns some land around your land.

1726
01:34:17.359 --> 01:34:21.119
<v Speaker 21>It just owns a strip of land going up through there,

1727
01:34:21.560 --> 01:34:23.199
<v Speaker 21>but we have to maintain the road.

1728
01:34:25.600 --> 01:34:28.000
<v Speaker 5>But the strip of land is that the road or

1729
01:34:28.079 --> 01:34:30.000
<v Speaker 5>is there a road plus a strip of land?

1730
01:34:32.000 --> 01:34:34.760
<v Speaker 21>It accepted a strip of land along the two track

1731
01:34:34.840 --> 01:34:37.279
<v Speaker 21>road that I go up through.

1732
01:34:39.119 --> 01:34:40.720
<v Speaker 6>The title work that.

1733
01:34:40.720 --> 01:34:45.960
<v Speaker 5>Scott Scott, Here's all I'm asking, man, This is really complicated.

1734
01:34:46.000 --> 01:34:47.960
<v Speaker 6>If I don't hear, here's what I'm asking.

1735
01:34:48.439 --> 01:34:52.239
<v Speaker 5>You bought a vacant lot up.

1736
01:34:52.159 --> 01:34:53.159
<v Speaker 6>Near your land.

1737
01:34:53.680 --> 01:34:57.760
<v Speaker 5>There's a road that the HOA owns and a strip

1738
01:34:57.800 --> 01:35:01.920
<v Speaker 5>of land or is the strip of land part of

1739
01:35:01.960 --> 01:35:02.439
<v Speaker 5>the road.

1740
01:35:03.760 --> 01:35:06.039
<v Speaker 21>The strip of land is legally part of the road.

1741
01:35:07.640 --> 01:35:08.119
<v Speaker 6>Okay.

1742
01:35:08.359 --> 01:35:15.680
<v Speaker 5>So basically then the hoa owns owns a road where

1743
01:35:15.720 --> 01:35:16.720
<v Speaker 5>you bought your property.

1744
01:35:18.119 --> 01:35:20.399
<v Speaker 21>That is correct, true, quick claim of federals a.

1745
01:35:20.359 --> 01:35:23.159
<v Speaker 5>Strip of land with a road on it. Okay, so

1746
01:35:23.199 --> 01:35:24.239
<v Speaker 5>what's the problem.

1747
01:35:25.159 --> 01:35:30.479
<v Speaker 21>The problem is I've hired several law firms that they

1748
01:35:30.600 --> 01:35:35.720
<v Speaker 21>required me to repair this road. Another property owner that

1749
01:35:35.760 --> 01:35:38.800
<v Speaker 21>goes up through there before my property, they require him

1750
01:35:38.800 --> 01:35:43.279
<v Speaker 21>to repair the road after some flooding. So they get from.

1751
01:35:43.159 --> 01:35:45.880
<v Speaker 6>How many people use how many people use that road?

1752
01:35:46.920 --> 01:35:49.560
<v Speaker 21>They give a hundred property owners permission to go up

1753
01:35:49.600 --> 01:35:53.119
<v Speaker 21>in into my up towards my property.

1754
01:35:53.319 --> 01:35:55.439
<v Speaker 5>Well, if they own the road, they can give as

1755
01:35:55.520 --> 01:35:58.520
<v Speaker 5>many as they want, right.

1756
01:35:58.479 --> 01:36:01.239
<v Speaker 21>Right, right, I get it, But they require us to

1757
01:36:01.279 --> 01:36:03.520
<v Speaker 21>repair the road, So fast forward.

1758
01:36:03.600 --> 01:36:05.079
<v Speaker 6>Okay, Well you agree to it, sir.

1759
01:36:09.520 --> 01:36:12.520
<v Speaker 21>Well I don't agree that they own federal property.

1760
01:36:13.279 --> 01:36:18.199
<v Speaker 5>Okay, they don't own federal property, Scott, Scott, quick claim

1761
01:36:18.439 --> 01:36:22.039
<v Speaker 5>you agreed with when they quit claimed the road. When

1762
01:36:22.119 --> 01:36:25.079
<v Speaker 5>when when they quit claimed the land to you and

1763
01:36:25.159 --> 01:36:29.640
<v Speaker 5>they retained ownership of this road, and they retained ownership

1764
01:36:29.680 --> 01:36:33.199
<v Speaker 5>of the land and the road, there must have been

1765
01:36:33.359 --> 01:36:37.000
<v Speaker 5>a use agreement where you agreed to maintain it. There

1766
01:36:37.079 --> 01:36:39.239
<v Speaker 5>must be in writing where you agreed to maintain it.

1767
01:36:41.439 --> 01:36:42.640
<v Speaker 12>That's that's not correct.

1768
01:36:44.079 --> 01:36:46.920
<v Speaker 5>Okay, then you don't have to maintain it. The problem solved.

1769
01:36:46.920 --> 01:36:48.520
<v Speaker 5>Thank you for calling anything else.

1770
01:36:50.000 --> 01:36:51.920
<v Speaker 12>Thank you Tom.

1771
01:36:51.960 --> 01:36:54.279
<v Speaker 5>If there's no written agreement for you to for you

1772
01:36:54.359 --> 01:36:59.279
<v Speaker 5>to maintain the road, why are you doing it? Yeh

1773
01:36:59.319 --> 01:37:02.800
<v Speaker 5>See Scott doesn't know. See this is the problem. People

1774
01:37:02.880 --> 01:37:04.800
<v Speaker 5>talk out of their ass. If you want to know

1775
01:37:04.880 --> 01:37:07.439
<v Speaker 5>the truth, they talk out of their ass. They're not

1776
01:37:07.640 --> 01:37:11.960
<v Speaker 5>talking real stuff. If he bought a vacant lot.

1777
01:37:12.439 --> 01:37:15.520
<v Speaker 6>And he owns and the HOA owns land and.

1778
01:37:15.520 --> 01:37:20.079
<v Speaker 5>A road through his property, he doesn't have to maintain anything.

1779
01:37:21.800 --> 01:37:24.000
<v Speaker 5>He said, there is no written agreement that he has

1780
01:37:24.039 --> 01:37:24.720
<v Speaker 5>to maintain it.

1781
01:37:25.159 --> 01:37:27.560
<v Speaker 6>He also made a hint that he doesn't.

1782
01:37:27.279 --> 01:37:30.000
<v Speaker 5>Believe they own federal land because part of the road

1783
01:37:30.119 --> 01:37:33.239
<v Speaker 5>was probably federal land. So a lot of people have

1784
01:37:33.439 --> 01:37:36.600
<v Speaker 5>ownership in that road. He is not the only one

1785
01:37:36.640 --> 01:37:39.479
<v Speaker 5>who has to maintain it. The problem is when you

1786
01:37:39.520 --> 01:37:43.079
<v Speaker 5>people buy land and you get a jones for the

1787
01:37:43.159 --> 01:37:47.600
<v Speaker 5>land and you love it, you sometimes just go headlong

1788
01:37:47.760 --> 01:37:51.399
<v Speaker 5>into the purchase of the land and you don't bother

1789
01:37:52.159 --> 01:37:53.239
<v Speaker 5>really looking at the.

1790
01:37:53.640 --> 01:37:55.239
<v Speaker 6>Long term ramifications.

1791
01:37:55.800 --> 01:38:01.279
<v Speaker 5>This happens a lot with people outside of plan unit developments.

1792
01:38:01.840 --> 01:38:03.800
<v Speaker 6>I'm Tom Martino, we have more coming up.

1793
01:38:09.239 --> 01:38:12.520
<v Speaker 5>Go with a sure thing Denver's best roofer Excel Roofing

1794
01:38:12.640 --> 01:38:15.279
<v Speaker 5>dot com. You don't pay a cent until you're content.

1795
01:38:18.640 --> 01:38:21.840
<v Speaker 5>Time for an insurance checkup free, no obligation. In comparison,

1796
01:38:21.960 --> 01:38:25.520
<v Speaker 5>call Compass Insurance paying too much your coverage at dozens

1797
01:38:25.520 --> 01:38:28.239
<v Speaker 5>of insurance companies find out now three O three seven

1798
01:38:28.279 --> 01:38:28.840
<v Speaker 5>to seven to one.

1799
01:38:28.960 --> 01:38:29.239
<v Speaker 6>Help.

1800
01:38:29.399 --> 01:38:32.000
<v Speaker 5>You'll think you're his only customer when you choose Frank

1801
01:38:32.079 --> 01:38:34.520
<v Speaker 5>durand the real estate Man dot com to list your

1802
01:38:34.560 --> 01:38:37.680
<v Speaker 5>home with Remax Alliance three oh three nine two zero

1803
01:38:37.840 --> 01:38:44.359
<v Speaker 5>sixteen twenty two. Hey Tom Martino, here, don't forget fixed

1804
01:38:44.359 --> 01:38:47.479
<v Speaker 5>at twenty four to seven. Get the uh AC done

1805
01:38:47.479 --> 01:38:51.479
<v Speaker 5>for thirty nine bucks. That's an extreme clean top to bottom,

1806
01:38:51.520 --> 01:38:55.239
<v Speaker 5>inside and out with a no breakdown guarantee.

1807
01:38:55.520 --> 01:38:57.600
<v Speaker 6>Don't do it after it's so hot.

1808
01:38:57.960 --> 01:39:01.359
<v Speaker 5>They can't keep up with installations. Now's the time to

1809
01:39:01.399 --> 01:39:04.640
<v Speaker 5>do it. Fixmihome dot com to book.

1810
01:39:04.439 --> 01:39:11.840
<v Speaker 6>It all right. What's going on with Joe Apple remodeling?

1811
01:39:11.920 --> 01:39:12.159
<v Speaker 2>Joe?

1812
01:39:12.159 --> 01:39:14.199
<v Speaker 6>What is it? What is Apple remodeling?

1813
01:39:15.840 --> 01:39:19.600
<v Speaker 9>Hey, Tom, they're a home remodeler and they did a

1814
01:39:19.640 --> 01:39:24.239
<v Speaker 9>pretty extensive project on our house and overall lots of

1815
01:39:24.239 --> 01:39:27.680
<v Speaker 9>good things to say about him, But we've had an

1816
01:39:27.760 --> 01:39:35.479
<v Speaker 9>ongoing issue with our master shower essentially leaking downstairs into

1817
01:39:35.520 --> 01:39:40.119
<v Speaker 9>our kitchen. And we've done working with this contractor for

1818
01:39:40.520 --> 01:39:40.960
<v Speaker 9>years now.

1819
01:39:40.960 --> 01:39:42.880
<v Speaker 6>When did they complete the job.

1820
01:39:44.760 --> 01:39:45.800
<v Speaker 9>End of twenty eighteen?

1821
01:39:48.000 --> 01:39:50.399
<v Speaker 6>Oh wait, this was completed.

1822
01:39:51.399 --> 01:39:54.279
<v Speaker 25>In twenty eighteen. We started having.

1823
01:39:54.199 --> 01:39:55.760
<v Speaker 6>And when did the league show up.

1824
01:39:57.359 --> 01:39:59.359
<v Speaker 9>Within the first year?

1825
01:40:00.520 --> 01:40:02.840
<v Speaker 6>And it's been yeah, but it's a long time, man,

1826
01:40:03.319 --> 01:40:05.640
<v Speaker 6>it's a long time. What kind of warranty do you have?

1827
01:40:05.960 --> 01:40:08.960
<v Speaker 5>Nineteen twenty twenty one, twenty two, twenty three, twenty four.

1828
01:40:09.119 --> 01:40:12.159
<v Speaker 6>Man, we're talking about seven years. What kind of warranty

1829
01:40:12.159 --> 01:40:12.520
<v Speaker 6>do you have?

1830
01:40:13.479 --> 01:40:16.680
<v Speaker 25>Well, you know, it was a three year warranty with

1831
01:40:17.760 --> 01:40:21.359
<v Speaker 25>the company, And like I said, overall, I think the

1832
01:40:21.399 --> 01:40:25.119
<v Speaker 25>contractor has been trying to make good faith efforts because

1833
01:40:25.239 --> 01:40:29.159
<v Speaker 25>he brought the plumber back out as recently as a

1834
01:40:29.159 --> 01:40:30.079
<v Speaker 25>couple of months ago.

1835
01:40:30.359 --> 01:40:35.119
<v Speaker 5>The league showed up within the first year, yes, like

1836
01:40:35.199 --> 01:40:36.680
<v Speaker 5>when in twenty eighteen?

1837
01:40:38.800 --> 01:40:41.680
<v Speaker 25>Well probably early twenty nineteen.

1838
01:40:42.439 --> 01:40:47.039
<v Speaker 5>Kay, Okay, So where does this stand right now?

1839
01:40:48.239 --> 01:40:51.560
<v Speaker 25>Well, his whole argument and focus has been that it

1840
01:40:51.600 --> 01:40:55.680
<v Speaker 25>has to do with the fixtures and in particular steam

1841
01:40:55.840 --> 01:40:59.600
<v Speaker 25>unit that you know, we kept over from our old

1842
01:40:59.720 --> 01:41:03.159
<v Speaker 25>bat through. You know, I've been trying to.

1843
01:41:03.199 --> 01:41:05.760
<v Speaker 5>Well, what difference does it make, what difference does it

1844
01:41:05.760 --> 01:41:07.000
<v Speaker 5>make where it comes from?

1845
01:41:07.199 --> 01:41:08.159
<v Speaker 6>Can they fix it?

1846
01:41:11.960 --> 01:41:12.279
<v Speaker 21>Well?

1847
01:41:13.199 --> 01:41:15.880
<v Speaker 22>After bringing in some new people to take a look

1848
01:41:15.920 --> 01:41:17.840
<v Speaker 22>at it, they're telling me it's not anything to do

1849
01:41:17.880 --> 01:41:20.880
<v Speaker 22>with the fixtures. I have a bad shower pan, and

1850
01:41:20.920 --> 01:41:24.920
<v Speaker 22>it's a handmade shower pan. It's it's a nice shower but.

1851
01:41:25.640 --> 01:41:26.560
<v Speaker 6>Made by Apple.

1852
01:41:27.720 --> 01:41:35.840
<v Speaker 5>Yes, okay, So why don't they fix it?

1853
01:41:38.159 --> 01:41:38.439
<v Speaker 12>Well?

1854
01:41:38.439 --> 01:41:40.600
<v Speaker 25>Because it's been going on for so long, they haven't

1855
01:41:40.600 --> 01:41:44.319
<v Speaker 25>addressed this. They've been been focusing in on the plumbing,

1856
01:41:44.359 --> 01:41:47.079
<v Speaker 25>which I think is was ultimately the wrong issue.

1857
01:41:48.279 --> 01:41:50.279
<v Speaker 6>And why do you believe the company?

1858
01:41:50.479 --> 01:41:53.279
<v Speaker 5>Why do you believe the person that told you it's

1859
01:41:53.319 --> 01:41:54.439
<v Speaker 5>a bad shower pan?

1860
01:41:57.439 --> 01:41:59.680
<v Speaker 25>Well, because I've had more than one tell me he

1861
01:41:59.760 --> 01:42:02.479
<v Speaker 25>said he has started to back away.

1862
01:42:02.279 --> 01:42:06.319
<v Speaker 6>From trying to get this picked And okay, hold on,

1863
01:42:06.359 --> 01:42:08.479
<v Speaker 6>this should be this should be pretty easy to handle.

1864
01:42:09.039 --> 01:42:11.199
<v Speaker 5>You have a bad shower pan and they put it

1865
01:42:11.199 --> 01:42:13.079
<v Speaker 5>in bed. I mean, I need to know what he

1866
01:42:13.119 --> 01:42:15.760
<v Speaker 5>has to say about it. Hold on, I'm Tom Martino

1867
01:42:16.079 --> 01:42:18.239
<v Speaker 5>three all three seven one three talks seven one three

1868
01:42:18.319 --> 01:42:22.039
<v Speaker 5>eight two five five more coming right up, go with

1869
01:42:22.119 --> 01:42:25.680
<v Speaker 5>a sure thing Denver's Best roofer Excel Roofing dot com.

1870
01:42:25.720 --> 01:42:27.760
<v Speaker 6>You don't pay a cent until you're content.

1871
01:42:31.119 --> 01:42:34.680
<v Speaker 5>Time for an insurance checkup free, no obligation comparison call

1872
01:42:34.800 --> 01:42:38.079
<v Speaker 5>Compass Insurance paying too much your coverage at dozens of

1873
01:42:38.119 --> 01:42:40.800
<v Speaker 5>insurance companies find out now three all three seven to

1874
01:42:40.840 --> 01:42:43.640
<v Speaker 5>seven to one help. You'll think you're his only customer

1875
01:42:43.680 --> 01:42:45.960
<v Speaker 5>when you choose Frank durand the real estate Man dot

1876
01:42:45.960 --> 01:42:49.279
<v Speaker 5>com to list your home with Remax Alliance three all

1877
01:42:49.319 --> 01:42:52.920
<v Speaker 5>three nine two zero sixteen twenty two.

1878
01:42:57.479 --> 01:42:59.680
<v Speaker 6>M news.

1879
01:43:00.399 --> 01:43:02.439
<v Speaker 1>You need adviy so you don't have to.

1880
01:43:04.399 --> 01:43:06.840
<v Speaker 2>Come running just as as as we can.

1881
01:43:07.720 --> 01:43:12.479
<v Speaker 3>Shoe Shooter's gonna help coming man is.

1882
01:43:12.439 --> 01:43:16.520
<v Speaker 4>The Troubleshooter Show now, Tom Martinez.

1883
01:43:20.359 --> 01:43:23.479
<v Speaker 14>Welcome, Welcome, my friends to the only show of it's kind.

1884
01:43:23.479 --> 01:43:27.760
<v Speaker 14>We're here to solve problems, answer questions, take complaints. Tommy's

1885
01:43:27.800 --> 01:43:30.920
<v Speaker 14>coming back from wherever he's at. We'll pop back into

1886
01:43:30.960 --> 01:43:33.640
<v Speaker 14>him in a second. We'll let him finish up with Joe.

1887
01:43:34.159 --> 01:43:36.640
<v Speaker 14>In the meantime, I do want to jump over and

1888
01:43:36.680 --> 01:43:40.239
<v Speaker 14>see what Joseph has going on with Groove Subaru.

1889
01:43:40.359 --> 01:43:51.000
<v Speaker 31>Joseph yep from here. Hello, Hey, Joseph, Yeah, I'm here.

1890
01:43:51.439 --> 01:43:52.159
<v Speaker 14>What's going on?

1891
01:43:54.000 --> 01:43:56.600
<v Speaker 12>Have you had a chance to look at the email

1892
01:43:56.720 --> 01:43:56.880
<v Speaker 12>like this?

1893
01:43:57.920 --> 01:43:59.880
<v Speaker 14>I have not what's in the email?

1894
01:44:00.880 --> 01:44:04.479
<v Speaker 12>Okay. So it's a story of my daughter bought a

1895
01:44:05.319 --> 01:44:12.319
<v Speaker 12>twenty nineteen Subaru outback from the Groove subarup in Anglewood,

1896
01:44:13.199 --> 01:44:19.279
<v Speaker 12>and prior to the sixty thousand mile warranty running out,

1897
01:44:20.000 --> 01:44:24.560
<v Speaker 12>she noticed that the oil was low, and Jiffy Lub

1898
01:44:24.640 --> 01:44:29.159
<v Speaker 12>put a quart of oil in. So she scrupulously maintained

1899
01:44:29.159 --> 01:44:31.079
<v Speaker 12>this thing at the groove.

1900
01:44:31.960 --> 01:44:35.279
<v Speaker 14>And when was the last time she hadn oil change

1901
01:44:35.319 --> 01:44:36.680
<v Speaker 14>done there at groove?

1902
01:44:37.840 --> 01:44:39.399
<v Speaker 12>February twenty seventh.

1903
01:44:39.720 --> 01:44:42.560
<v Speaker 14>So on February twenty seventh she had oil change And

1904
01:44:42.600 --> 01:44:44.600
<v Speaker 14>when did she notice it was a court low?

1905
01:44:46.000 --> 01:44:49.520
<v Speaker 12>Oh that was back in twenty twenty three.

1906
01:44:50.720 --> 01:44:53.399
<v Speaker 14>Okay, well then keep going okay.

1907
01:44:53.680 --> 01:44:58.600
<v Speaker 12>So finally she got them to look at it, and

1908
01:44:58.720 --> 01:45:04.199
<v Speaker 12>in Twelvey eighteen, twenty twenty three, they did a repair

1909
01:45:04.359 --> 01:45:09.600
<v Speaker 12>estimate which read a head gaskets starting to leak, does

1910
01:45:09.720 --> 01:45:13.399
<v Speaker 12>have a cam carry a leak. We'll need all CEOs

1911
01:45:13.479 --> 01:45:18.680
<v Speaker 12>and gaskets two thousand and sixty eight dollars. They tried, Yeah,

1912
01:45:18.920 --> 01:45:22.199
<v Speaker 12>they tried to pin that on her because it was

1913
01:45:22.439 --> 01:45:26.640
<v Speaker 12>seven hundred and twenty three miles over sixty thousand. Finally

1914
01:45:27.000 --> 01:45:31.880
<v Speaker 12>they did the repairs in Subrew Corporation kicked in three

1915
01:45:31.920 --> 01:45:32.600
<v Speaker 12>thousand of that.

1916
01:45:33.119 --> 01:45:35.439
<v Speaker 14>Oh that's nice. So she got it all done for

1917
01:45:35.560 --> 01:45:38.319
<v Speaker 14>four grand, but they paid three so she paid one

1918
01:45:38.319 --> 01:45:38.960
<v Speaker 14>thousand out.

1919
01:45:38.880 --> 01:45:42.319
<v Speaker 12>Of pocket and even that was not charged. She got

1920
01:45:42.319 --> 01:45:43.199
<v Speaker 12>it preferred.

1921
01:45:43.319 --> 01:45:44.920
<v Speaker 14>Wow, that's nice of them.

1922
01:45:45.840 --> 01:45:48.920
<v Speaker 12>Yeah. So when she picked up the car, she was

1923
01:45:48.960 --> 01:45:53.000
<v Speaker 12>told by a service advisor that that was the worst

1924
01:45:53.000 --> 01:45:57.079
<v Speaker 12>thing that goes wrong with Subbrus and therefore they should

1925
01:45:57.119 --> 01:46:01.000
<v Speaker 12>have no problem with it ever again. Okay, So with

1926
01:46:01.079 --> 01:46:04.000
<v Speaker 12>that assurance, she sold the car to me I'm a father,

1927
01:46:04.960 --> 01:46:08.479
<v Speaker 12>and she went on and bought another super room. Funny way,

1928
01:46:08.560 --> 01:46:13.399
<v Speaker 12>the lower oil warning light came out in February twenty

1929
01:46:13.479 --> 01:46:18.800
<v Speaker 12>twenty five, and during that oil change, they claimed what

1930
01:46:19.000 --> 01:46:22.319
<v Speaker 12>was leaking now was not a gasket but the oil

1931
01:46:22.520 --> 01:46:26.560
<v Speaker 12>level sensor, and they wanted eleven hundred and thirteen dollars

1932
01:46:26.600 --> 01:46:30.439
<v Speaker 12>to fix them. So on March tenth, I brought the

1933
01:46:30.520 --> 01:46:34.760
<v Speaker 12>car in to have that done, and about two hours

1934
01:46:34.800 --> 01:46:37.600
<v Speaker 12>after I had brought it in, the service advisor called

1935
01:46:38.079 --> 01:46:41.079
<v Speaker 12>and said the oil level was not seeking the problem

1936
01:46:41.159 --> 01:46:45.840
<v Speaker 12>instead was a driver's side head guessed and my cost

1937
01:46:45.920 --> 01:46:49.359
<v Speaker 12>for fixing that would be two thousand dollars. Wow, I

1938
01:46:49.439 --> 01:46:52.880
<v Speaker 12>brought up. Yeah, when I brought up to them that

1939
01:46:53.239 --> 01:46:56.520
<v Speaker 12>this is what was supposedly fixed back in the end

1940
01:46:56.560 --> 01:47:01.560
<v Speaker 12>of twenty twenty three at the beginning of twenty twenty four. Say,

1941
01:47:01.800 --> 01:47:08.279
<v Speaker 12>they said no, they said that I would have to

1942
01:47:08.319 --> 01:47:09.279
<v Speaker 12>pay the two thousand.

1943
01:47:09.359 --> 01:47:11.399
<v Speaker 14>Well, hold on a second. Did they actually do the

1944
01:47:11.760 --> 01:47:14.920
<v Speaker 14>gasket in twenty twenty three? Though I realized you didn't

1945
01:47:14.960 --> 01:47:17.399
<v Speaker 14>own it? But was that part of all the gasket

1946
01:47:17.520 --> 01:47:21.000
<v Speaker 14>replacements that she paid for that Subaru paid for?

1947
01:47:21.920 --> 01:47:22.119
<v Speaker 12>Yes?

1948
01:47:22.520 --> 01:47:25.720
<v Speaker 14>And how many late? How many miles was it after that.

1949
01:47:30.520 --> 01:47:35.399
<v Speaker 12>My present? Well that was sixty seven twenty three then,

1950
01:47:36.119 --> 01:47:39.520
<v Speaker 12>and I own it now and it's maybe sixty four thousand,

1951
01:47:39.680 --> 01:47:40.720
<v Speaker 12>sixty five thousand.

1952
01:47:41.199 --> 01:47:43.600
<v Speaker 14>Well, that seems kind of crazy, even though you're not

1953
01:47:43.640 --> 01:47:45.760
<v Speaker 14>the one that owns it, but you are father. So

1954
01:47:45.800 --> 01:47:49.199
<v Speaker 14>I did you reregister the car? Are they saying there's

1955
01:47:49.199 --> 01:47:50.880
<v Speaker 14>no warranty because you didn't own it?

1956
01:47:52.520 --> 01:47:57.880
<v Speaker 12>No? No, they're telling me that that there's there's Yes, Okay,

1957
01:47:58.119 --> 01:47:59.960
<v Speaker 12>don't Can I continue your for a second?

1958
01:48:00.119 --> 01:48:00.720
<v Speaker 14>Yeah, go ahead?

1959
01:48:01.399 --> 01:48:03.319
<v Speaker 12>When I when I called it, when I called him

1960
01:48:03.359 --> 01:48:06.119
<v Speaker 12>back when they called me back and said it wasn't

1961
01:48:06.159 --> 01:48:13.520
<v Speaker 12>the oil sensor. My daughter, it wasn't the oil level sensor.

1962
01:48:14.079 --> 01:48:21.439
<v Speaker 12>My daughter called Subaru and Subaru authorized a new case number,

1963
01:48:22.399 --> 01:48:27.039
<v Speaker 12>and we then spoke to a fellow named Roger at corporate.

1964
01:48:27.119 --> 01:48:30.279
<v Speaker 12>He said he'd get back to us, and then Friday,

1965
01:48:30.600 --> 01:48:34.840
<v Speaker 12>the service advisor called meeback and said that the work

1966
01:48:35.119 --> 01:48:38.560
<v Speaker 12>done in twenty twenty three was perfectly done. It was

1967
01:48:38.600 --> 01:48:42.199
<v Speaker 12>all correct and what was actually leaking now was a

1968
01:48:42.960 --> 01:48:47.640
<v Speaker 12>timing belt sensor cover. Okay, and it was still going

1969
01:48:47.680 --> 01:48:51.239
<v Speaker 12>to cost four thousand, but Subaru had offered to kick

1970
01:48:51.279 --> 01:48:54.199
<v Speaker 12>in two thousand of that, but I was still on

1971
01:48:54.279 --> 01:48:57.520
<v Speaker 12>the on the on the hook for two thousand dollars.

1972
01:48:58.079 --> 01:49:01.680
<v Speaker 12>So in the course of one week, it's gone from

1973
01:49:01.720 --> 01:49:04.239
<v Speaker 12>a oil center level two ways.

1974
01:49:04.279 --> 01:49:08.600
<v Speaker 14>Well, Joseph, that's a simple That's a simple diagnosisis you

1975
01:49:08.760 --> 01:49:11.359
<v Speaker 14>basically bring it over to someone like Sheridan Auto Tech

1976
01:49:11.439 --> 01:49:14.800
<v Speaker 14>or another subrew dealer and see what's actually going wrong

1977
01:49:14.840 --> 01:49:15.159
<v Speaker 14>with it.

1978
01:49:15.439 --> 01:49:16.039
<v Speaker 6>If it is that.

1979
01:49:16.239 --> 01:49:21.319
<v Speaker 5>Timing cover, how many miles on the vehicle altogether, it's

1980
01:49:21.359 --> 01:49:22.359
<v Speaker 5>like sixty.

1981
01:49:22.000 --> 01:49:26.680
<v Speaker 14>Seven, Yes, so it's still under warranty. No, it's not

1982
01:49:26.840 --> 01:49:29.159
<v Speaker 14>under warranty to warranty.

1983
01:49:30.720 --> 01:49:33.079
<v Speaker 12>So yeah, as a matter of fact, that's what I

1984
01:49:33.239 --> 01:49:36.319
<v Speaker 12>was going to ask you for your help, was to

1985
01:49:36.399 --> 01:49:39.760
<v Speaker 12>find another dealer that could look at the call for

1986
01:49:40.000 --> 01:49:44.199
<v Speaker 12>reasonable amounts and tell me what was wrong, because.

1987
01:49:44.359 --> 01:49:47.000
<v Speaker 14>Well, Kevin Kevin and at Sheridan Auto Tech will be

1988
01:49:47.039 --> 01:49:49.479
<v Speaker 14>able to look and tell you if the timing cover

1989
01:49:49.560 --> 01:49:51.520
<v Speaker 14>is leaking, and he's not going to charge you much.

1990
01:49:51.800 --> 01:49:54.560
<v Speaker 14>If anything, I don't think you have to move anything

1991
01:49:54.840 --> 01:49:56.920
<v Speaker 14>to get to the timing cover on that they can

1992
01:49:56.960 --> 01:49:58.760
<v Speaker 14>probably tell it leak.

1993
01:49:58.880 --> 01:50:00.000
<v Speaker 6>I guess the point I'm trying.

1994
01:50:00.000 --> 01:50:02.800
<v Speaker 5>But the point I'm trying to make Joseph ar is

1995
01:50:02.800 --> 01:50:06.000
<v Speaker 5>he trying to get it paid. What is the issue

1996
01:50:06.359 --> 01:50:08.479
<v Speaker 5>if you have a used car that has a problem.

1997
01:50:08.560 --> 01:50:09.760
<v Speaker 6>He's an afraid, I guess.

1998
01:50:09.800 --> 01:50:13.960
<v Speaker 14>I just he's afraid that Groove Subaru is lying to him,

1999
01:50:14.000 --> 01:50:16.640
<v Speaker 14>to be quite frank, or they don't know what they're doing.

2000
01:50:16.880 --> 01:50:20.439
<v Speaker 14>They've diagnosed the same leak twice. When he pointed out

2001
01:50:20.439 --> 01:50:23.159
<v Speaker 14>that that repair was done a few thousand miles ago,

2002
01:50:23.520 --> 01:50:25.319
<v Speaker 14>they said, oh, looks, it's not that.

2003
01:50:25.479 --> 01:50:29.560
<v Speaker 6>It's something else, Okay. In other words, I don't even

2004
01:50:29.600 --> 01:50:32.039
<v Speaker 6>know why you're going back to the dealer for normal

2005
01:50:32.119 --> 01:50:34.239
<v Speaker 6>maintenance Joseph, that's the part I don't even.

2006
01:50:34.119 --> 01:50:39.960
<v Speaker 14>Because Subaru has offered to repair for fifty percent of it,

2007
01:50:40.039 --> 01:50:41.800
<v Speaker 14>because it's barely out of warranty.

2008
01:50:43.840 --> 01:50:46.319
<v Speaker 6>Well, that's good. That's good if they'll do it.

2009
01:50:46.399 --> 01:50:48.359
<v Speaker 5>But let's make sure he needs it, and let's make

2010
01:50:48.359 --> 01:50:51.920
<v Speaker 5>sure it's the right price. And I think you had

2011
01:50:51.960 --> 01:50:56.039
<v Speaker 5>a great suggestion. Let's take it over to a third party.

2012
01:50:57.399 --> 01:50:59.600
<v Speaker 12>Okay, and what would that song number be?

2013
01:51:02.119 --> 01:51:03.520
<v Speaker 14>I don't have you four or five five?

2014
01:51:04.119 --> 01:51:07.560
<v Speaker 6>Go ahead, Tom, it's shared an auto tech shared an auto.

2015
01:51:07.800 --> 01:51:10.359
<v Speaker 5>You talk to Kevin over there. Three oh three, four

2016
01:51:10.479 --> 01:51:12.319
<v Speaker 5>five five, seventy two forty.

2017
01:51:12.039 --> 01:51:15.359
<v Speaker 12>Two four or five five? Say again.

2018
01:51:16.680 --> 01:51:17.960
<v Speaker 6>Seventy two forty.

2019
01:51:17.640 --> 01:51:22.079
<v Speaker 12>Two seventy two two three, three, four.

2020
01:51:22.039 --> 01:51:23.560
<v Speaker 6>Five five seventy two forty two.

2021
01:51:23.680 --> 01:51:27.439
<v Speaker 12>Right, all right, Stooper, I'll give him a call and

2022
01:51:27.520 --> 01:51:28.119
<v Speaker 12>see what I got.

2023
01:51:28.159 --> 01:51:30.279
<v Speaker 14>I ask ask for Kevin. Tell him you talk to

2024
01:51:30.359 --> 01:51:33.159
<v Speaker 14>us on the air and see if he would charge

2025
01:51:33.159 --> 01:51:36.279
<v Speaker 14>you anything. To see if the timer the timing covers leaking.

2026
01:51:37.279 --> 01:51:40.000
<v Speaker 5>Okay, well, why would that cost so much money to fix?

2027
01:51:40.079 --> 01:51:42.800
<v Speaker 5>Why would four grand for a timing belt cover? Holy,

2028
01:51:42.880 --> 01:51:45.000
<v Speaker 5>it's a full. I'm sure it's a full. It's probably

2029
01:51:45.039 --> 01:51:45.359
<v Speaker 5>a full.

2030
01:51:45.479 --> 01:51:46.000
<v Speaker 14>Kit man.

2031
01:51:47.600 --> 01:51:50.039
<v Speaker 6>Ah, So it's like doing a timing.

2032
01:51:49.720 --> 01:51:55.680
<v Speaker 12>Belt, right, So one more question. I go to Kevin.

2033
01:51:55.800 --> 01:52:01.880
<v Speaker 12>He says, yes, there's there's nothing wrong with you. Well, yeah,

2034
01:52:01.960 --> 01:52:04.600
<v Speaker 12>I guess what I'm trying to say? Can I file

2035
01:52:04.680 --> 01:52:08.880
<v Speaker 12>a civil suit against them if I find out that

2036
01:52:08.960 --> 01:52:10.000
<v Speaker 12>they've been lying to me?

2037
01:52:10.439 --> 01:52:15.920
<v Speaker 14>You can file a civil suit against a sandwich lying lying?

2038
01:52:16.000 --> 01:52:16.239
<v Speaker 2>Why?

2039
01:52:16.439 --> 01:52:18.920
<v Speaker 6>I mean, how did that cost you money? Lying to you?

2040
01:52:21.880 --> 01:52:26.159
<v Speaker 12>Because I could potentially have a car with two thousand

2041
01:52:26.199 --> 01:52:29.319
<v Speaker 12>dollars in liability.

2042
01:52:29.399 --> 01:52:33.640
<v Speaker 5>And so what if they didn't call Wait, Joseph, if

2043
01:52:33.680 --> 01:52:37.800
<v Speaker 5>they did not cause the issue, why would you sue

2044
01:52:37.800 --> 01:52:41.880
<v Speaker 5>them for lying to you? It did not increase your loss,

2045
01:52:42.159 --> 01:52:43.920
<v Speaker 5>It did not make the problem.

2046
01:52:44.119 --> 01:52:47.119
<v Speaker 6>They're just incompetent. What would you sue for?

2047
01:52:48.199 --> 01:52:51.079
<v Speaker 12>You can't sue for incompetence. I'm suing for.

2048
01:52:51.079 --> 01:52:52.319
<v Speaker 24>Two thous No you can't.

2049
01:52:53.479 --> 01:52:57.039
<v Speaker 5>No, you can't sue for incompetence. No you can't. You

2050
01:52:57.079 --> 01:53:00.600
<v Speaker 5>can only sue for monetary losses. So what I'm asking

2051
01:53:00.600 --> 01:53:05.960
<v Speaker 5>you is, how did their incompetence cost you monetary losses?

2052
01:53:07.079 --> 01:53:11.680
<v Speaker 12>Because they will not fix the car unless I pay

2053
01:53:11.720 --> 01:53:13.359
<v Speaker 12>them two thousand dollars.

2054
01:53:14.399 --> 01:53:17.680
<v Speaker 5>Okay, I'm going to ask you again, I'm going to

2055
01:53:17.720 --> 01:53:26.319
<v Speaker 5>ask you again. Did they cause the problem.

2056
01:53:23.680 --> 01:53:28.279
<v Speaker 12>By not potentially by misdiagnosing the problem?

2057
01:53:28.720 --> 01:53:31.039
<v Speaker 6>Yes, no, they didn't.

2058
01:53:31.439 --> 01:53:35.159
<v Speaker 5>They didn't cause it by misdiagnosing it. It was there already,

2059
01:53:35.239 --> 01:53:36.600
<v Speaker 5>they just didn't know what it was.

2060
01:53:38.760 --> 01:53:41.439
<v Speaker 12>Well, but then, how can they continue to charge me

2061
01:53:41.560 --> 01:53:44.319
<v Speaker 12>this amount of money? Well, tell me I have to pay.

2062
01:53:44.319 --> 01:53:52.479
<v Speaker 5>They're not charging you. You haven't paid anything, That's right, Joseph, Joseph, Kevin, listen,

2063
01:53:53.920 --> 01:53:57.079
<v Speaker 5>I can I listen? If you go to Kevin and

2064
01:53:57.199 --> 01:54:00.920
<v Speaker 5>Kevin says, there's nothing wrong with your car. You need

2065
01:54:00.960 --> 01:54:05.000
<v Speaker 5>a simple little gasket under the valve cover. Okay, let's say,

2066
01:54:05.079 --> 01:54:07.520
<v Speaker 5>and it's gonna cost you one hundred bucks. Now I'm

2067
01:54:07.520 --> 01:54:10.479
<v Speaker 5>going to ask you something, Joseph, what has Groove?

2068
01:54:10.720 --> 01:54:14.000
<v Speaker 6>What would you sue Groove for in that case?

2069
01:54:14.119 --> 01:54:16.199
<v Speaker 12>Absolutely nothing, I.

2070
01:54:16.159 --> 01:54:20.279
<v Speaker 16>Would Okay, Mike question okay, Kevin.

2071
01:54:20.000 --> 01:54:24.920
<v Speaker 12>And he says two thousand could identity them?

2072
01:54:26.039 --> 01:54:31.319
<v Speaker 5>Why did Groove cause the two thousand dollars problem?

2073
01:54:31.800 --> 01:54:32.159
<v Speaker 9>Yes?

2074
01:54:33.840 --> 01:54:39.239
<v Speaker 5>How how does misdiagnosing cause the problem?

2075
01:54:40.520 --> 01:54:44.880
<v Speaker 12>Because I have no way of finding out whether they

2076
01:54:45.000 --> 01:54:48.399
<v Speaker 12>actually fix the thing back in twenty twenty.

2077
01:54:48.039 --> 01:54:52.319
<v Speaker 5>Three, then, Joseph Joseph you're not saying you're going to

2078
01:54:52.359 --> 01:54:57.279
<v Speaker 5>sue them. Okay, if your old repair you were charged

2079
01:54:57.319 --> 01:55:00.880
<v Speaker 5>for and they did not do it, you could sue

2080
01:55:00.880 --> 01:55:02.920
<v Speaker 5>them for it. How long ago was that old repair?

2081
01:55:04.760 --> 01:55:10.479
<v Speaker 12>Twenty twenty three. The repair estimate is dated twelve eighteen,

2082
01:55:10.600 --> 01:55:11.640
<v Speaker 12>twenty twenty three.

2083
01:55:13.079 --> 01:55:14.720
<v Speaker 6>Well, here's what I'm saying.

2084
01:55:14.800 --> 01:55:17.520
<v Speaker 5>If you had it done in twenty twenty four and

2085
01:55:17.600 --> 01:55:21.439
<v Speaker 5>it wasn't done correctly, they should redo it. Okay, but

2086
01:55:22.039 --> 01:55:24.399
<v Speaker 5>that doesn't so, but you don't sue them for the

2087
01:55:24.439 --> 01:55:27.039
<v Speaker 5>new stuff. You sue them for that original cost of

2088
01:55:27.079 --> 01:55:28.880
<v Speaker 5>repair that wasn't done correctly.

2089
01:55:29.800 --> 01:55:32.000
<v Speaker 12>Okay, And can Kevin tell me then?

2090
01:55:33.720 --> 01:55:37.319
<v Speaker 5>Yes, possibly he can say this was never repaired properly.

2091
01:55:37.479 --> 01:55:41.520
<v Speaker 5>Possibly possibly, But that's what you sue for. You sue

2092
01:55:41.560 --> 01:55:44.520
<v Speaker 5>for damages. You don't sue for kuld A would have

2093
01:55:44.560 --> 01:55:47.800
<v Speaker 5>should have. You can never sue for could a wood

2094
01:55:47.800 --> 01:55:52.640
<v Speaker 5>A should have never never ever ever? You know, if

2095
01:55:52.720 --> 01:55:55.359
<v Speaker 5>they did, if they missed diag just and diagnosed your

2096
01:55:55.399 --> 01:55:59.520
<v Speaker 5>car and you really had four thousand dollars worth of damage,

2097
01:56:00.000 --> 01:56:04.079
<v Speaker 5>he can't charge them for that just because they misdiagnosed.

2098
01:56:03.319 --> 01:56:06.880
<v Speaker 14>It and it wasn't even haused, It wasn't even his

2099
01:56:07.039 --> 01:56:07.840
<v Speaker 14>car then.

2100
01:56:07.720 --> 01:56:12.640
<v Speaker 6>Though, what are you talking about? Now? This is all different?

2101
01:56:12.720 --> 01:56:15.239
<v Speaker 14>What do you talk He didn't own the car in

2102
01:56:15.319 --> 01:56:18.119
<v Speaker 14>twenty three, then he has.

2103
01:56:18.039 --> 01:56:19.279
<v Speaker 6>No issue at all.

2104
01:56:19.520 --> 01:56:21.640
<v Speaker 5>If they put if they never did the repair, he

2105
01:56:21.680 --> 01:56:24.960
<v Speaker 5>couldn't sue him for it. He didn't have a contract

2106
01:56:25.000 --> 01:56:29.159
<v Speaker 5>with him.

2107
01:56:29.439 --> 01:56:30.359
<v Speaker 6>I didn't even know that.

2108
01:56:30.920 --> 01:56:33.279
<v Speaker 5>So he didn't even own the car, and he's wondering

2109
01:56:33.319 --> 01:56:35.840
<v Speaker 5>did they do it correctly? It wouldn't matter if they

2110
01:56:35.880 --> 01:56:43.399
<v Speaker 5>did it correctly, you didn't have a contract with them.

2111
01:56:43.640 --> 01:56:47.000
<v Speaker 5>What I suggest you do, Joseph, is forget about groove

2112
01:56:47.039 --> 01:56:51.800
<v Speaker 5>altogether and just go get your car fixed. Three three

2113
01:56:51.920 --> 01:56:54.279
<v Speaker 5>seven to one three talks seven one three eight two

2114
01:56:54.359 --> 01:57:00.520
<v Speaker 5>five five Listen. K and H Home Solutions has solution

2115
01:57:00.640 --> 01:57:03.720
<v Speaker 5>for you, whether it's windows, siding, doors or more. KH

2116
01:57:03.760 --> 01:57:06.880
<v Speaker 5>has what you're looking for, and it's a company with heritage.

2117
01:57:07.039 --> 01:57:09.119
<v Speaker 5>They've been around for years and years and you can

2118
01:57:09.159 --> 01:57:14.039
<v Speaker 5>trust them. That's KH Windows dot Com three oh three

2119
01:57:14.159 --> 01:57:22.319
<v Speaker 5>four to one seventy one hundred. Go with a sure

2120
01:57:22.439 --> 01:57:25.520
<v Speaker 5>thing Denver's Best roofer Excel Roofing dot com.

2121
01:57:25.600 --> 01:57:27.600
<v Speaker 6>You don't pay a cent until you're content.

2122
01:57:30.960 --> 01:57:34.159
<v Speaker 5>Time for an insurance check up, free, no obligation comparison

2123
01:57:34.279 --> 01:57:37.840
<v Speaker 5>call Compass Insurance paying too much your coverage at dozens

2124
01:57:37.880 --> 01:57:40.600
<v Speaker 5>of insurance companies. Find out now three oh three seven

2125
01:57:40.640 --> 01:57:42.960
<v Speaker 5>to seven to one help. You'll think you're his only

2126
01:57:43.039 --> 01:57:45.520
<v Speaker 5>customer when you choose Frank durand the real estate man

2127
01:57:45.560 --> 01:57:48.960
<v Speaker 5>dot com to list your home with Remax Alliance three

2128
01:57:49.039 --> 01:57:56.039
<v Speaker 5>oh three nine two zero sixteen twenty two. Hey tom

2129
01:57:56.119 --> 01:58:00.920
<v Speaker 5>Archino here three oh three seven on three talk three

2130
01:58:01.039 --> 01:58:09.039
<v Speaker 5>h three seven one three eight two five five. So Joe,

2131
01:58:09.840 --> 01:58:14.079
<v Speaker 5>this Apple remodeling thing, to me seems so easy. If

2132
01:58:14.119 --> 01:58:18.000
<v Speaker 5>you have two professionals saying that they put the shower

2133
01:58:18.119 --> 01:58:23.000
<v Speaker 5>pan in wrong or it's defective, why doesn't Apple just

2134
01:58:23.119 --> 01:58:23.840
<v Speaker 5>replace it?

2135
01:58:25.680 --> 01:58:28.680
<v Speaker 25>Well, I think it's kind of coming down to that realization.

2136
01:58:29.039 --> 01:58:33.119
<v Speaker 25>So although he's out of town, he'll be back tomorrow sometimes,

2137
01:58:33.159 --> 01:58:35.119
<v Speaker 25>so we'll have this conversation. I'm just trying to get

2138
01:58:35.119 --> 01:58:39.239
<v Speaker 25>prepped for it. And I also have a couple other

2139
01:58:40.600 --> 01:58:44.640
<v Speaker 25>issues that may or may not be contributing to, Like

2140
01:58:44.640 --> 01:58:48.319
<v Speaker 25>what the problems that we've had for the shower, Well,

2141
01:58:50.119 --> 01:58:52.359
<v Speaker 25>the shower has body sprays on it, and the wall

2142
01:58:52.479 --> 01:58:54.720
<v Speaker 25>that one of the ones that had the body sprays

2143
01:58:54.720 --> 01:58:57.960
<v Speaker 25>in it, the IMNA did a really poor job. And

2144
01:58:58.439 --> 01:59:00.640
<v Speaker 25>there was flex in the wall because cut out a

2145
01:59:00.680 --> 01:59:04.199
<v Speaker 25>bunch to cut out the studs and then reinforce them

2146
01:59:04.560 --> 01:59:07.359
<v Speaker 25>back in, so they had to come in and patch

2147
01:59:07.479 --> 01:59:12.880
<v Speaker 25>that wall up. I had to fix a problem with

2148
01:59:12.960 --> 01:59:18.319
<v Speaker 25>the plumbing heads coming out for the steam shower. There's

2149
01:59:18.479 --> 01:59:22.640
<v Speaker 25>the temperature dial.

2150
01:59:24.720 --> 01:59:25.279
<v Speaker 12>Sits out.

2151
01:59:25.399 --> 01:59:26.760
<v Speaker 6>Maybe what are they all fixed?

2152
01:59:26.760 --> 01:59:27.079
<v Speaker 12>Now?

2153
01:59:27.159 --> 01:59:29.079
<v Speaker 6>Are they all fixed? All these little things?

2154
01:59:30.439 --> 01:59:36.159
<v Speaker 25>No? No, they've all been patched. And if I'm going

2155
01:59:36.720 --> 01:59:41.359
<v Speaker 25>this far, how you know, should I try and correct

2156
01:59:41.359 --> 01:59:43.600
<v Speaker 25>these other things? But that increases the scope of the

2157
01:59:43.600 --> 01:59:46.000
<v Speaker 25>project beyond fixing the pan.

2158
01:59:46.680 --> 01:59:49.359
<v Speaker 5>You know, Joe, at some point to do it, you're

2159
01:59:49.399 --> 01:59:52.000
<v Speaker 5>not going to want to hear this. At some point

2160
01:59:52.039 --> 01:59:54.279
<v Speaker 5>you're going to have a battle getting them to do anything.

2161
01:59:54.880 --> 01:59:59.319
<v Speaker 5>Because the job was completed in twenty eighteen, and no

2162
01:59:59.359 --> 02:00:02.199
<v Speaker 5>matter how you look at it nineteen, twenty twenty one,

2163
02:00:02.279 --> 02:00:06.640
<v Speaker 5>twenty two, twenty three, twenty four, you're looking at a

2164
02:00:06.720 --> 02:00:08.279
<v Speaker 5>statute of limitations here.

2165
02:00:08.319 --> 02:00:08.520
<v Speaker 6>Bro.

2166
02:00:08.960 --> 02:00:11.199
<v Speaker 5>I don't even think you can sue them now for breach.

2167
02:00:11.760 --> 02:00:12.640
<v Speaker 5>I don't think you can.

2168
02:00:12.760 --> 02:00:17.039
<v Speaker 25>It's if you have someone I could talk to about that,

2169
02:00:17.039 --> 02:00:19.479
<v Speaker 25>that would be helpful. I'd appreciate an opinion on that.

2170
02:00:19.560 --> 02:00:22.359
<v Speaker 25>As well, but I just don't know.

2171
02:00:22.800 --> 02:00:26.880
<v Speaker 5>Well, call it construction, call it construction defect, attorney, you

2172
02:00:26.960 --> 02:00:30.199
<v Speaker 5>can't sue after three years. I mean, I don't even

2173
02:00:30.239 --> 02:00:33.520
<v Speaker 5>know if you're suing for breach of warranty or breach

2174
02:00:33.600 --> 02:00:35.159
<v Speaker 5>of your contract.

2175
02:00:35.520 --> 02:00:36.479
<v Speaker 6>You're out of time.

2176
02:00:37.680 --> 02:00:40.800
<v Speaker 5>I don't even you know, they don't have to redo

2177
02:00:40.920 --> 02:00:42.960
<v Speaker 5>this project for you right now.

2178
02:00:44.039 --> 02:00:46.760
<v Speaker 25>Well, potentially that could be the case. And that's why

2179
02:00:46.760 --> 02:00:50.560
<v Speaker 25>I'm kind of frustrated, because you know, if if you

2180
02:00:50.640 --> 02:00:53.680
<v Speaker 25>have a problem that comes up that's within warranty period

2181
02:00:53.800 --> 02:00:56.319
<v Speaker 25>and it keeps coming up and it's never getting fixed,

2182
02:00:56.880 --> 02:00:59.479
<v Speaker 25>are you just sort of right well after that warranty period.

2183
02:00:59.760 --> 02:01:04.359
<v Speaker 5>No, No, listen, listen carefully. If something is never addressed during

2184
02:01:04.359 --> 02:01:08.279
<v Speaker 5>the warranty, theoretically, they still owe it to you theoretically,

2185
02:01:09.039 --> 02:01:12.720
<v Speaker 5>but that doesn't stop the clock from ticking for the

2186
02:01:12.760 --> 02:01:17.279
<v Speaker 5>whole breach thing. So let's say that they never fix

2187
02:01:17.359 --> 02:01:20.840
<v Speaker 5>that one issue and it keeps leaking, it keeps leaking,

2188
02:01:21.239 --> 02:01:24.119
<v Speaker 5>and time goes by and times go by, and you're

2189
02:01:24.159 --> 02:01:26.359
<v Speaker 5>pissed off and you want to sue them. You're going

2190
02:01:26.399 --> 02:01:28.960
<v Speaker 5>to be in for a shock because you have to

2191
02:01:28.960 --> 02:01:34.439
<v Speaker 5>go back to the original date of the contract. You're

2192
02:01:34.439 --> 02:01:36.840
<v Speaker 5>gonna be in for look at I'm just telling you, Joe,

2193
02:01:37.079 --> 02:01:39.079
<v Speaker 5>that you don't have a lot of strength here.

2194
02:01:39.319 --> 02:01:43.279
<v Speaker 6>I know you think you do, and logically and logically

2195
02:01:43.319 --> 02:01:45.279
<v Speaker 6>you do if they never fixed it.

2196
02:01:45.760 --> 02:01:48.720
<v Speaker 5>But Joe, it might be easier and you may not

2197
02:01:48.840 --> 02:01:51.760
<v Speaker 5>want to hear this just to find out how much

2198
02:01:51.840 --> 02:01:54.039
<v Speaker 5>is all of this going to cost you and get

2199
02:01:54.039 --> 02:01:56.920
<v Speaker 5>it done and then take them to small claims court

2200
02:01:57.159 --> 02:02:00.800
<v Speaker 5>and you're probably gonna lose. But by the time you

2201
02:02:01.119 --> 02:02:02.880
<v Speaker 5>talked to it, you said you wanted to talk to

2202
02:02:02.920 --> 02:02:08.119
<v Speaker 5>someone about suing. A lawsuit like this done in twenty

2203
02:02:08.239 --> 02:02:13.159
<v Speaker 5>eighteen with discovery and expert witnesses will cost you about

2204
02:02:13.199 --> 02:02:17.920
<v Speaker 5>fifty grand fifty five zero. So I don't know what

2205
02:02:18.000 --> 02:02:22.760
<v Speaker 5>this project costs you, but it's not It very seldom

2206
02:02:22.800 --> 02:02:28.119
<v Speaker 5>pays to sue. So if this is a bad job,

2207
02:02:28.600 --> 02:02:32.439
<v Speaker 5>sometimes it's easier to just get a figure. Let's say

2208
02:02:32.479 --> 02:02:34.680
<v Speaker 5>the whole damn thing's going to cost you six grand

2209
02:02:34.720 --> 02:02:35.399
<v Speaker 5>to fix.

2210
02:02:36.840 --> 02:02:41.119
<v Speaker 6>Fix it? How much did you pay.

2211
02:02:40.880 --> 02:02:45.600
<v Speaker 23>For the whole job, including the other work in the house.

2212
02:02:47.039 --> 02:02:50.119
<v Speaker 5>No, we're only talking about this job right here that

2213
02:02:50.239 --> 02:02:55.600
<v Speaker 5>went bad. How much was this contract?

2214
02:02:56.199 --> 02:02:58.880
<v Speaker 25>I mean it was part of a larger it was

2215
02:02:58.960 --> 02:03:00.560
<v Speaker 25>part of two hundred and fifty.

2216
02:03:00.600 --> 02:03:03.479
<v Speaker 5>Thus, sure, but it was probably it was probably broken out.

2217
02:03:04.079 --> 02:03:06.439
<v Speaker 5>It was probably broken out.

2218
02:03:06.439 --> 02:03:09.319
<v Speaker 25>If I had to throw a price on the whole

2219
02:03:09.319 --> 02:03:10.960
<v Speaker 25>brand new shower, twenty five grand.

2220
02:03:12.199 --> 02:03:15.720
<v Speaker 5>Okay, So the shower itself and the surround and all

2221
02:03:15.760 --> 02:03:17.840
<v Speaker 5>of that was about twenty five grand.

2222
02:03:17.880 --> 02:03:22.600
<v Speaker 6>You think, right ball part sure? Okay? What do you

2223
02:03:22.640 --> 02:03:24.560
<v Speaker 6>think's going to cost to fix? Did it?

2224
02:03:24.640 --> 02:03:27.319
<v Speaker 5>These other companies must have told you when they said

2225
02:03:27.359 --> 02:03:28.600
<v Speaker 5>you have a bad shower pan.

2226
02:03:28.920 --> 02:03:30.880
<v Speaker 6>What did they say it was going to cost to fix?

2227
02:03:32.359 --> 02:03:36.479
<v Speaker 25>Well, I'm waiting for another quote to come back, but.

2228
02:03:38.479 --> 02:03:38.800
<v Speaker 9>You know.

2229
02:03:42.680 --> 02:03:46.960
<v Speaker 25>It's going to be six to eight grand for late care,

2230
02:03:47.199 --> 02:03:49.800
<v Speaker 25>and then I got to buy replacement tiles and things.

2231
02:03:49.600 --> 02:03:54.600
<v Speaker 12>Like that, right yeah.

2232
02:03:54.640 --> 02:03:57.359
<v Speaker 5>And if it cost you six to eight grand, and

2233
02:03:57.439 --> 02:03:59.800
<v Speaker 5>it was five, it was six or seven years ago

2234
02:04:00.039 --> 02:04:03.199
<v Speaker 5>that you've signed your contract. What I'm telling you is

2235
02:04:04.000 --> 02:04:08.000
<v Speaker 5>it may be wiser to just pay that and fix it.

2236
02:04:10.359 --> 02:04:12.800
<v Speaker 5>You're not going to get these guys unless they're just

2237
02:04:12.920 --> 02:04:15.560
<v Speaker 5>stand up people that just say we don't like the

2238
02:04:15.600 --> 02:04:17.600
<v Speaker 5>way this ended, let's do it right.

2239
02:04:18.279 --> 02:04:20.479
<v Speaker 6>If they're that kind of people, that's different and to.

2240
02:04:20.560 --> 02:04:23.319
<v Speaker 25>This position, because they do seem like stand up people,

2241
02:04:23.840 --> 02:04:26.319
<v Speaker 25>And if I wanted to be a cynic, I might

2242
02:04:26.439 --> 02:04:30.039
<v Speaker 25>say that he knew it was the pan you know,

2243
02:04:30.520 --> 02:04:33.119
<v Speaker 25>much earlier on. I get it and just kept attaching

2244
02:04:33.159 --> 02:04:35.079
<v Speaker 25>it to try to right as to this point where

2245
02:04:35.079 --> 02:04:35.600
<v Speaker 25>I'm stuck.

2246
02:04:37.199 --> 02:04:40.479
<v Speaker 5>Right, So what I would do, and I mean this,

2247
02:04:41.000 --> 02:04:43.159
<v Speaker 5>I'm going to leave it with this. I would get

2248
02:04:43.199 --> 02:04:46.840
<v Speaker 5>an estimate, a hard estimate, get it fixed, and then

2249
02:04:46.920 --> 02:04:49.640
<v Speaker 5>I would ask them to chip in, and if they don't,

2250
02:04:49.720 --> 02:04:52.479
<v Speaker 5>I take in the small claims court because if you lose,

2251
02:04:52.520 --> 02:04:55.720
<v Speaker 5>you're only losing fifty bucks. That's what I would do.

2252
02:04:55.840 --> 02:04:58.560
<v Speaker 5>Three oh three seven one three eight two five five.

2253
02:04:59.079 --> 02:05:01.720
<v Speaker 5>By the way, One Clear Choice Garage Doors. If you

2254
02:05:01.760 --> 02:05:04.000
<v Speaker 5>want the best in garage doors, you want one Clear

2255
02:05:04.119 --> 02:05:08.119
<v Speaker 5>Choice doores. Whether it's the opener itself or any aspect

2256
02:05:08.159 --> 02:05:13.039
<v Speaker 5>of the door, including the springs, the panels, the cables, whatever,

2257
02:05:13.119 --> 02:05:15.840
<v Speaker 5>the rollers. They can do it all, all of their

2258
02:05:15.880 --> 02:05:25.720
<v Speaker 5>prices on their website. One clear Choice Doors dot com.

2259
02:05:25.880 --> 02:05:29.159
<v Speaker 5>Go with a sure thing Denver's Best Roofer Excel Roofing

2260
02:05:29.279 --> 02:05:31.920
<v Speaker 5>dot com. You don't pay a cent until you're content.

2261
02:05:35.279 --> 02:05:38.479
<v Speaker 5>Time for an insurance check up free, no obligation. In comparison,

2262
02:05:38.600 --> 02:05:42.159
<v Speaker 5>call Compass insurance paying too much your coverage at dozens

2263
02:05:42.159 --> 02:05:44.880
<v Speaker 5>of insurance companies find out now three all three seven

2264
02:05:44.920 --> 02:05:47.279
<v Speaker 5>to seven to one help. You'll think you're his only

2265
02:05:47.359 --> 02:05:49.840
<v Speaker 5>customer when you choose Frank durand the real estate man

2266
02:05:49.880 --> 02:05:53.239
<v Speaker 5>dot com to list your home with Remax Alliance three

2267
02:05:53.319 --> 02:06:00.479
<v Speaker 5>oh three nine two zero sixteen twenty two. Hi Tom

2268
02:06:00.560 --> 02:06:02.880
<v Speaker 5>Martino here three h three seven one three talk seven

2269
02:06:02.920 --> 02:06:03.720
<v Speaker 5>one three eight.

2270
02:06:03.520 --> 02:06:06.600
<v Speaker 6>Two five five. Job has got a question about life insurance?

2271
02:06:06.640 --> 02:06:07.920
<v Speaker 6>Go ahead, Jaba. What's happening?

2272
02:06:09.600 --> 02:06:10.079
<v Speaker 9>Hey job?

2273
02:06:10.359 --> 02:06:14.439
<v Speaker 11>Hey Tom? So I'm pretty much you know how I'm

2274
02:06:14.479 --> 02:06:17.239
<v Speaker 11>going by? What if I die tomorrow? Trying to get

2275
02:06:17.239 --> 02:06:21.079
<v Speaker 11>that all yeah done up? So I was diagnosed with

2276
02:06:21.159 --> 02:06:24.039
<v Speaker 11>liver cancer and all that cancer all over you and

2277
02:06:24.039 --> 02:06:26.680
<v Speaker 11>all that good stuff. So if I have a life

2278
02:06:26.720 --> 02:06:29.000
<v Speaker 11>insurance through my employer.

2279
02:06:30.199 --> 02:06:31.319
<v Speaker 9>And I pass.

2280
02:06:32.960 --> 02:06:36.720
<v Speaker 11>That, does that employer have to pay my wife?

2281
02:06:37.000 --> 02:06:41.760
<v Speaker 5>Well it depends on who your jaba, who's your beneficiary?

2282
02:06:42.520 --> 02:06:43.039
<v Speaker 9>My wife?

2283
02:06:44.680 --> 02:06:48.600
<v Speaker 5>Okay, well yeah, they pay your wife for sure. Now

2284
02:06:49.199 --> 02:06:51.560
<v Speaker 5>how long have you had this policy? Do you contribute

2285
02:06:51.600 --> 02:06:53.720
<v Speaker 5>to it or does the employer offer it?

2286
02:06:54.640 --> 02:06:55.760
<v Speaker 11>Offers it right away?

2287
02:06:57.079 --> 02:06:58.000
<v Speaker 6>How much is it for?

2288
02:06:58.159 --> 02:07:00.720
<v Speaker 11>I'm sure I'm sure it comes up my check.

2289
02:07:00.520 --> 02:07:05.680
<v Speaker 6>Every week, okay? And how much is the life insurance proceeds?

2290
02:07:06.239 --> 02:07:09.880
<v Speaker 11>One hundred and twenty five thousand, okay.

2291
02:07:09.840 --> 02:07:12.039
<v Speaker 6>Yeah, it'll go to your wife. Make sure she knows

2292
02:07:12.079 --> 02:07:12.520
<v Speaker 6>about it.

2293
02:07:16.239 --> 02:07:19.119
<v Speaker 11>She does.

2294
02:07:19.399 --> 02:07:21.199
<v Speaker 6>So, jab And when were you diagnosed?

2295
02:07:24.359 --> 02:07:28.439
<v Speaker 11>Just yesterday? I went through the pet scan, Well not yesterday,

2296
02:07:28.520 --> 02:07:31.319
<v Speaker 11>but last week pet scan and biopsy.

2297
02:07:33.199 --> 02:07:35.239
<v Speaker 6>What happened? Were you getting symptoms?

2298
02:07:36.720 --> 02:07:36.920
<v Speaker 4>Yeah?

2299
02:07:36.920 --> 02:07:41.359
<v Speaker 11>I kind of got a hard something underneath my right

2300
02:07:41.520 --> 02:07:45.840
<v Speaker 11>ribcage and I was like, that doesn't seem right, and

2301
02:07:45.920 --> 02:07:49.760
<v Speaker 11>so I went to the primary. The primary sent me

2302
02:07:49.840 --> 02:07:53.840
<v Speaker 11>to a cat scan. Cat scan came back, oh shit,

2303
02:07:54.000 --> 02:07:57.399
<v Speaker 11>you got ooh sorry, oh shoot, you got to get to.

2304
02:07:57.520 --> 02:08:00.359
<v Speaker 6>We'll mix it. Just don't say it again, go ahead,

2305
02:08:00.560 --> 02:08:01.000
<v Speaker 6>I won't.

2306
02:08:01.159 --> 02:08:04.079
<v Speaker 11>And then you got to get to So they check

2307
02:08:04.119 --> 02:08:09.039
<v Speaker 11>me into RMCC Rocky Mountain and yeah, I've been going

2308
02:08:09.079 --> 02:08:12.239
<v Speaker 11>through that process, you know, waiting for insurance to make

2309
02:08:12.279 --> 02:08:13.800
<v Speaker 11>sure this is okay.

2310
02:08:13.840 --> 02:08:17.720
<v Speaker 6>So is it spread all over? Jaba? Is it spread

2311
02:08:17.720 --> 02:08:18.119
<v Speaker 6>all over?

2312
02:08:18.960 --> 02:08:20.439
<v Speaker 11>That's what the pet skian says.

2313
02:08:20.520 --> 02:08:24.720
<v Speaker 5>Yeah, are you doing chemo? Are you going to start chemo?

2314
02:08:25.720 --> 02:08:25.920
<v Speaker 12>No?

2315
02:08:26.000 --> 02:08:27.039
<v Speaker 11>I'm not doing chemo.

2316
02:08:28.600 --> 02:08:29.680
<v Speaker 6>You're not going to do any of that.

2317
02:08:30.359 --> 02:08:34.119
<v Speaker 11>I'm looking for that little pill is what I'm looking for,

2318
02:08:34.199 --> 02:08:35.880
<v Speaker 11>but they don't do that here in America.

2319
02:08:37.119 --> 02:08:39.319
<v Speaker 6>What little pill, the one that makes you go away?

2320
02:08:40.159 --> 02:08:41.199
<v Speaker 11>Euthanasia pill?

2321
02:08:41.279 --> 02:08:43.279
<v Speaker 12>Yeah?

2322
02:08:43.319 --> 02:08:45.600
<v Speaker 6>How long do they say? What was your prognosis? Did

2323
02:08:45.600 --> 02:08:46.199
<v Speaker 6>they tell you?

2324
02:08:47.159 --> 02:08:50.359
<v Speaker 11>Well, my primary, no, that guy he won't be back

2325
02:08:50.479 --> 02:08:53.239
<v Speaker 11>until after spring break. I'd have to wait till March

2326
02:08:53.279 --> 02:08:57.479
<v Speaker 11>thirty first to get his prognosis. But my primary literally

2327
02:08:57.520 --> 02:09:00.840
<v Speaker 11>says he didn't like to put time, but he said

2328
02:09:00.880 --> 02:09:01.199
<v Speaker 11>a year.

2329
02:09:03.039 --> 02:09:04.439
<v Speaker 6>Okay.

2330
02:09:04.560 --> 02:09:07.439
<v Speaker 5>You know, they're making a lot of advances, sir. All

2331
02:09:07.479 --> 02:09:10.840
<v Speaker 5>I can say is unless you just don't have it

2332
02:09:10.880 --> 02:09:12.479
<v Speaker 5>in you, you might want to give it a little

2333
02:09:12.560 --> 02:09:13.479
<v Speaker 5>fight there, sir.

2334
02:09:14.319 --> 02:09:16.439
<v Speaker 11>Well, I want to make sure that my wife's taking

2335
02:09:16.479 --> 02:09:18.960
<v Speaker 11>care of first of all, So that's why I asked

2336
02:09:19.039 --> 02:09:23.439
<v Speaker 11>that question. And then I also have other things from

2337
02:09:23.960 --> 02:09:26.960
<v Speaker 11>AFLAC cancer insurance I bought twenty years ago.

2338
02:09:27.199 --> 02:09:30.720
<v Speaker 5>You ought to call you, you know, seriously, you ought

2339
02:09:30.720 --> 02:09:33.279
<v Speaker 5>to call Dan mackenzie. And I'm not telling you you

2340
02:09:33.359 --> 02:09:35.600
<v Speaker 5>got to hire him, but you ought to call him

2341
02:09:35.640 --> 02:09:38.680
<v Speaker 5>and just tell them what you're going through and maybe

2342
02:09:38.720 --> 02:09:39.760
<v Speaker 5>do a consultation.

2343
02:09:41.760 --> 02:09:45.960
<v Speaker 6>It's really important that you not make.

2344
02:09:45.840 --> 02:09:49.600
<v Speaker 5>A mistake because there might be things that you're not

2345
02:09:49.640 --> 02:09:50.039
<v Speaker 5>thinking of.

2346
02:09:50.359 --> 02:09:52.720
<v Speaker 6>And and it's kind of the cheapest thing you can do.

2347
02:09:53.199 --> 02:09:57.319
<v Speaker 5>Dan is a sole protectioner's he's practices with his wife

2348
02:09:57.319 --> 02:09:59.760
<v Speaker 5>and his son. I'm serious, and he can do a

2349
02:09:59.800 --> 02:10:02.640
<v Speaker 5>real good job. I mean, I'm not suggesting you hire them,

2350
02:10:02.960 --> 02:10:06.159
<v Speaker 5>but just call them and have a consultation. He'll do

2351
02:10:06.199 --> 02:10:11.439
<v Speaker 5>an initial consultation. I would Dan McKenzie a three three

2352
02:10:11.520 --> 02:10:15.000
<v Speaker 5>co plans. Yeah, just just get a get an idea

2353
02:10:15.079 --> 02:10:18.920
<v Speaker 5>and Java. As far as chemo, they've come a long

2354
02:10:18.960 --> 02:10:19.520
<v Speaker 5>way with it.

2355
02:10:22.720 --> 02:10:26.920
<v Speaker 11>They targeted and I went through just two deaths already

2356
02:10:27.159 --> 02:10:30.800
<v Speaker 11>in the last two years, and both of them were

2357
02:10:30.920 --> 02:10:36.479
<v Speaker 11>absolutely miserable before they died anyway by doing chemo. So

2358
02:10:36.640 --> 02:10:39.159
<v Speaker 11>that really has got skeptical to doing anything.

2359
02:10:40.359 --> 02:10:44.239
<v Speaker 5>Well, different different things, man, every case is different.

2360
02:10:44.399 --> 02:10:45.399
<v Speaker 6>I'll be praying for you.

2361
02:10:46.319 --> 02:10:47.000
<v Speaker 12>Yeah, we'll see.

2362
02:10:47.119 --> 02:10:49.960
<v Speaker 11>Well, I'm gonna see what the doctor says. They're gonna

2363
02:10:49.960 --> 02:10:52.199
<v Speaker 11>try to get job with a different doctor.

2364
02:10:53.680 --> 02:10:56.520
<v Speaker 5>Okay, you know you see health has a great cancer

2365
02:10:56.840 --> 02:10:59.119
<v Speaker 5>cancer area for g I cancers.

2366
02:11:00.039 --> 02:11:02.279
<v Speaker 11>Well, I hope you might want to TEK you next year.

2367
02:11:03.920 --> 02:11:06.640
<v Speaker 5>Oh may I do too, Bro, I'm glad you're saying that.

2368
02:11:08.239 --> 02:11:11.720
<v Speaker 5>Nineteen Yeah you let Okay, I want you to mark

2369
02:11:11.760 --> 02:11:13.359
<v Speaker 5>it on your damn calendar.

2370
02:11:13.720 --> 02:11:17.600
<v Speaker 6>All right? Three O three seven one three talk seven

2371
02:11:17.640 --> 02:11:20.199
<v Speaker 6>one three eight two five five.

2372
02:11:20.159 --> 02:11:23.399
<v Speaker 5>Go with a sure thing Denver's best roofer Excel Roofing

2373
02:11:23.520 --> 02:11:24.079
<v Speaker 5>dot com.

2374
02:11:24.119 --> 02:11:26.159
<v Speaker 6>You don't pay a cent until you're content.

2375
02:11:29.520 --> 02:11:33.079
<v Speaker 5>Time for an insurance checkup free, no obligation comparison call

2376
02:11:33.199 --> 02:11:36.520
<v Speaker 5>Compass Insurance Paying too much your coverage at dozens of

2377
02:11:36.520 --> 02:11:39.479
<v Speaker 5>insurance companies find out now three oh three seven seven

2378
02:11:39.479 --> 02:11:39.680
<v Speaker 5>to one.

2379
02:11:39.840 --> 02:11:40.119
<v Speaker 19>Help.

2380
02:11:40.279 --> 02:11:42.920
<v Speaker 5>You'll think you're his only customer when you choose Frank

2381
02:11:42.960 --> 02:11:45.399
<v Speaker 5>durand the real estate man dot com to list your

2382
02:11:45.439 --> 02:11:48.560
<v Speaker 5>home with Remax Alliance three oh three nine two zero

2383
02:11:48.720 --> 02:11:49.680
<v Speaker 5>sixteen twenty two.

2384
02:11:53.039 --> 02:11:54.039
<v Speaker 6>I'm Tom Martino.

2385
02:11:54.840 --> 02:12:00.880
<v Speaker 5>Let's talk to Richard now about vacation rental by owner Richard?

2386
02:12:01.000 --> 02:12:01.760
<v Speaker 6>What's going on?

2387
02:12:04.039 --> 02:12:04.640
<v Speaker 12>Hi? Tom?

2388
02:12:05.199 --> 02:12:07.680
<v Speaker 10>We put a deposit down on this place for a

2389
02:12:07.760 --> 02:12:11.319
<v Speaker 10>month to rent it, and that was back in September.

2390
02:12:11.640 --> 02:12:12.840
<v Speaker 12>I think it roughly.

2391
02:12:12.560 --> 02:12:18.840
<v Speaker 10>Three thousand dollars deposit. I paid seven thousand dollars both

2392
02:12:18.880 --> 02:12:22.159
<v Speaker 10>on visus and we've been here for three weeks. We've

2393
02:12:22.199 --> 02:12:26.039
<v Speaker 10>got one week left. The garage has never worked. That's

2394
02:12:26.079 --> 02:12:28.399
<v Speaker 10>one reason we rented the house was for the garage.

2395
02:12:28.920 --> 02:12:32.239
<v Speaker 10>The pool heater has never worked properly. It doesn't get

2396
02:12:32.279 --> 02:12:33.399
<v Speaker 10>above seventy two.

2397
02:12:36.000 --> 02:12:39.880
<v Speaker 5>And so how much is the whole I know you

2398
02:12:39.920 --> 02:12:42.359
<v Speaker 5>said something about a deposit, but what is the whole

2399
02:12:42.399 --> 02:12:43.119
<v Speaker 5>thing costing?

2400
02:12:44.640 --> 02:12:45.600
<v Speaker 10>Roughly ten grand?

2401
02:12:46.760 --> 02:12:47.439
<v Speaker 12>That's for a month.

2402
02:12:47.520 --> 02:12:52.199
<v Speaker 6>So ten grand gets you How long you rented VRB?

2403
02:12:52.399 --> 02:12:53.760
<v Speaker 6>Where is it? And for how long?

2404
02:12:55.159 --> 02:12:56.479
<v Speaker 12>It's in Florida for a month.

2405
02:12:56.760 --> 02:12:58.560
<v Speaker 10>It's in north.

2406
02:12:58.439 --> 02:13:00.199
<v Speaker 6>PORTA okay, Florida.

2407
02:13:01.640 --> 02:13:05.520
<v Speaker 5>And so right now when you have complained about this,

2408
02:13:05.680 --> 02:13:06.880
<v Speaker 5>what what do they say?

2409
02:13:09.119 --> 02:13:11.119
<v Speaker 10>Oh, they sent a guy out for the garage store,

2410
02:13:11.199 --> 02:13:14.039
<v Speaker 10>and he thought he fixed it. But you can't use

2411
02:13:14.079 --> 02:13:18.520
<v Speaker 10>the remote because it is. The track is so jammed up.

2412
02:13:18.880 --> 02:13:21.399
<v Speaker 10>It's all I can do to manually lift it. And

2413
02:13:21.439 --> 02:13:23.079
<v Speaker 10>so it's just not us.

2414
02:13:23.279 --> 02:13:25.319
<v Speaker 6>What part of Florida? What part of Florida are you

2415
02:13:25.319 --> 02:13:25.920
<v Speaker 6>in right now?

2416
02:13:27.359 --> 02:13:28.000
<v Speaker 25>North Port?

2417
02:13:28.119 --> 02:13:30.039
<v Speaker 10>It's kind of near Venice.

2418
02:13:30.840 --> 02:13:34.920
<v Speaker 6>Yeah, okay, So what do you want? You pay ten grand?

2419
02:13:35.479 --> 02:13:36.279
<v Speaker 6>What do you want?

2420
02:13:36.479 --> 02:13:36.680
<v Speaker 9>Yeah?

2421
02:13:36.720 --> 02:13:39.960
<v Speaker 10>Well I don't, I don't. I want some money back.

2422
02:13:40.279 --> 02:13:42.119
<v Speaker 10>They've offered me six hundred dollars.

2423
02:13:42.319 --> 02:13:42.479
<v Speaker 12>Oh.

2424
02:13:42.520 --> 02:13:44.600
<v Speaker 10>Another thing, the fence. We rented it because it had

2425
02:13:44.640 --> 02:13:49.239
<v Speaker 10>a dog fence, and my dog's first date got out

2426
02:13:49.279 --> 02:13:51.119
<v Speaker 10>of it. So I had to try to fix the

2427
02:13:51.159 --> 02:13:52.920
<v Speaker 10>fence myself, and.

2428
02:13:52.840 --> 02:13:55.079
<v Speaker 5>We called how did the dog get out? Though that

2429
02:13:55.119 --> 02:13:57.079
<v Speaker 5>may not be their problem. How did the dog get out?

2430
02:13:58.560 --> 02:14:01.960
<v Speaker 10>It's just a little burn a doodle, you know, forty

2431
02:14:01.960 --> 02:14:04.439
<v Speaker 10>pound dog and it saw some birds on the other

2432
02:14:04.520 --> 02:14:07.279
<v Speaker 10>side of the fence and it squeezed his head underneath

2433
02:14:07.279 --> 02:14:08.720
<v Speaker 10>the chain link fence and got out.

2434
02:14:08.960 --> 02:14:11.600
<v Speaker 6>Well, that that's not that's not their problem.

2435
02:14:11.640 --> 02:14:11.800
<v Speaker 2>Man.

2436
02:14:11.880 --> 02:14:13.920
<v Speaker 6>Let's let's talk about real problems.

2437
02:14:13.960 --> 02:14:17.640
<v Speaker 5>Okay, but no, really, really, you're not gonna win that

2438
02:14:17.680 --> 02:14:19.439
<v Speaker 5>one with a fence and your dog getting out.

2439
02:14:19.520 --> 02:14:22.520
<v Speaker 6>Let's let's talk about the real problems. Really.

2440
02:14:22.960 --> 02:14:25.840
<v Speaker 5>So what is preventing you from enjoying that place? You

2441
02:14:25.880 --> 02:14:28.079
<v Speaker 5>can't use the swimming pool, that's major.

2442
02:14:29.800 --> 02:14:32.159
<v Speaker 10>That's major. And we don't have a garage, and we

2443
02:14:32.239 --> 02:14:34.880
<v Speaker 10>rented it for a specifically to have a garage.

2444
02:14:36.000 --> 02:14:38.119
<v Speaker 6>The garage can't doesn't work at all.

2445
02:14:38.279 --> 02:14:42.000
<v Speaker 10>Right, Well, let me explain it to you real quick.

2446
02:14:42.399 --> 02:14:45.279
<v Speaker 10>When we got it, okay, the whole top panel of

2447
02:14:45.319 --> 02:14:48.239
<v Speaker 10>the garage was bent in. It was an aluminum door,

2448
02:14:49.119 --> 02:14:51.199
<v Speaker 10>and so they finally sent a guy out like a

2449
02:14:51.199 --> 02:14:55.239
<v Speaker 10>week later, and he put a new panel in and

2450
02:14:55.279 --> 02:14:57.199
<v Speaker 10>then he showed me with the garage door up. But

2451
02:14:57.199 --> 02:15:00.439
<v Speaker 10>button on the wall, it could bear you go up.

2452
02:15:00.439 --> 02:15:01.720
<v Speaker 21>It's you know, when they're bad.

2453
02:15:01.800 --> 02:15:05.760
<v Speaker 10>You have to hold the button down right right to

2454
02:15:05.319 --> 02:15:08.159
<v Speaker 10>get to go up. Well, with the remote, you can't

2455
02:15:08.159 --> 02:15:11.239
<v Speaker 10>hold the button down. It's just on off remote.

2456
02:15:11.600 --> 02:15:13.239
<v Speaker 6>That's right, that's right.

2457
02:15:13.479 --> 02:15:15.960
<v Speaker 10>You can't open it, Yeah, you can't open it from

2458
02:15:16.399 --> 02:15:21.079
<v Speaker 10>from the car or anything. Plus, so you gotta go it.

2459
02:15:21.079 --> 02:15:25.359
<v Speaker 10>It's just.

2460
02:15:26.279 --> 02:15:29.760
<v Speaker 6>Right right. How much do you think?

2461
02:15:30.159 --> 02:15:33.520
<v Speaker 5>How much do you think you guys sleep there and

2462
02:15:33.560 --> 02:15:35.199
<v Speaker 5>eat there and all that, right, I mean, it is

2463
02:15:35.239 --> 02:15:35.720
<v Speaker 5>a house.

2464
02:15:36.159 --> 02:15:38.880
<v Speaker 6>So how much do you think you're you deserve back?

2465
02:15:41.159 --> 02:15:41.319
<v Speaker 21>Oh?

2466
02:15:41.479 --> 02:15:44.840
<v Speaker 10>I would say half for at least a quarter of

2467
02:15:44.880 --> 02:15:47.520
<v Speaker 10>the rent the whole thing.

2468
02:15:47.800 --> 02:15:50.520
<v Speaker 5>I think half is pretty I think half is pretty steep.

2469
02:15:50.600 --> 02:15:57.840
<v Speaker 5>I mean, but I would say I would think, yeah,

2470
02:15:59.239 --> 02:16:00.199
<v Speaker 5>about three grains.

2471
02:16:00.199 --> 02:16:02.199
<v Speaker 6>Yeah, about three grand sounds appropriate?

2472
02:16:03.640 --> 02:16:05.960
<v Speaker 10>Yeah, I wouldn't. I could live with that.

2473
02:16:06.119 --> 02:16:10.119
<v Speaker 5>But are you working? Are you working with a management company?

2474
02:16:11.239 --> 02:16:14.920
<v Speaker 10>Well, that's who I'm dealing with, Yeah, Gulf Coast Property Management.

2475
02:16:17.079 --> 02:16:20.079
<v Speaker 6>What do they say when you ask for money?

2476
02:16:20.920 --> 02:16:24.319
<v Speaker 10>They said they tried to get contractors and it was

2477
02:16:24.560 --> 02:16:26.520
<v Speaker 10>they couldn't do of it in time and everything.

2478
02:16:27.319 --> 02:16:30.159
<v Speaker 5>Uh And okay, listen, let's I want to. I want

2479
02:16:30.159 --> 02:16:32.000
<v Speaker 5>to bring him back tomorrow. I want to bring you

2480
02:16:32.040 --> 02:16:34.319
<v Speaker 5>back tomorrow. I think you have a case, and I

2481
02:16:34.319 --> 02:16:37.000
<v Speaker 5>think we should call them for you. So hang on

2482
02:16:37.760 --> 02:16:42.639
<v Speaker 5>and let's do this tomorrow. I'm Tom Martine. Remember people,

2483
02:16:42.719 --> 02:16:44.520
<v Speaker 5>save all your problems for me